Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on best cycles and options for best performance. No leaks were found at time of service.

Arrived on site to test until for right front burner flame to high. Test unit and found burner had not been converted correctly. Replaced orifice to correct ones test unit and unit test good job complete.

"Arrived on site and inspected refrigerator and found Wilson Appliance has been on site several times since customer purchased Refrigerator. They have always had an issue with items freezing in the fresh fruit section. Damper has been replaced twice, along with other items. Inspected fresh food section and found thermistor has never been replaced. After replacing thermistor reset overall temperatures to recommended settings, job complete"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaked out enough water to soak two bath towels. I inspected under the unit and found no signs of leaks underneath. Opened the unit door and checked the rinse aid setting as the customer has a water softener system and found the dial turned up too high. Turned the dial down to 1 and placed the unit in diagnostics showing no error codes. Continued with testing and while the motor was on, it was making a loud humming noise. I removed the outer door panel to inspect reservoir at the bottom fo the door and I found where the vent was leaking water (photo). I found no other leaks. Customer advised that the last leak soaked two bath towels. I found an object restricting the upper spray arm and moved it. Advised the customer that the object could have caused the spray arm to spray constantly at the door causing the leak. Due to the vent leaking and the abnormal noise from the sump/motor, I removed and replaced the vent and s7mo/motor assembly and retested to monitor for leaks. No leaks observed at the end of service, job completed."

Arrived on site for oven door hanging down. We inspected the unit and work area. We found the right hinge pulled all the way back and not sitting in the receiver. We removed the door and reset the hinge properly. We reinstalled the door and found it working as designed.

Arrived onsite for unit still tripping the breaker. Replaced controls this time. Let customer know to monitor the unit and to see if it continues. No issues at this time. Job complete

"Arrived on site to inspect unit for not cooling normally, upon inspection found the units pantry ui board shorted causing the issues, disconnected the pantry ui board and all functions returned. Ordering pantry ui and harness. Office to reschedule ; ordrng 1 WPW10769076 (PANTRY UI BOARD) and 1 W11170612 (WIRE HARNESS)"

Arrived onsite for dishwasher with the top rack not leveled. Upon inspection I found that the rack adjusters were not set to the Same height. I adjusted them and found no further issues with the DW. Job complete.

Arrived onsite to replace part ordered by previous tech. Replaced the inner panel. No issues at this time. Job complete

"Arrived on site to replace previously diagnosed element. Replaced element, tested unit, unit working as designed. Job complete."

"Arrived on site to inspect unit for not pumping without a weird sucking sound, upon inspection found the unit working normally but after about 4 diagnostic cycles the recirculating pump created a weird sound. Replaced pump and tested 3 full times. Complete"

"Arrived on site to inspect unit for not turning on lights in freezer, upon inspection found the units freezer lights dim causing the issue in all sections, replaced upper right light and all functions returned.

Arrived on site to diagnose oven with error code for lower blower coming in during preheat. Checked errors and found dF8E1 for lower cooling fan. Tested blower and could barely hear it moving when on low speed. Replaced lower blower. Retested and verified unit working as designed. Call complete.

"Arrived on site for refrigerator that had lost complete power. Customer stated that unit lost power and nothing was running and no lights would come on. Then unit started working with out resetting breaker. Inspected unit and work area. Gained access to power cord and harness to inspect for short. Found failure most likely due to outlet ( power goes straight to switch and light before control). Spoke with customer service performed. All tested good, no water leaks detected during service."

Arrived on site to inspect unit for not shutting off water when in use. Upon inspection found the unit working normally and all functions are to spec. Customer had another person using washer who was unaware of 3 hr cycle time. Instructed on proper use. Complete

"Arrived on site and inspected washer and found drain pump is running but water is not being moved properly. Access drain pump and found catch is full of debris, took one picture. After cleaning drain catch ran diagnostics cycle again and washer is now draining properly no parts are needed, job complete"

"Arrived on site for oven not heating properly . Ran temp checks . Unit is not consistent in cycling . Call to set return ; ordrng 1 WB27X25322 (Control) and 1 WB27T11459 (Overlay)"

Arrived onsite for the unit not always put in water but noticed that the unit would stay locked for 1hr. Tested the unit Im drain and spin and noticed that the unit took a long while before fully spinning. Let customer know that the motor control could be going out.

Arrived on site for cooktop valves being stuck. I inspected the unit and work area. We gained access to the valves and removed the wire harness. We tested the valves and found them still hard to move. We quoted the customer for all 5 valves. The office will reschedule when we have eta on the parts.

"Arrived on site for complaints of water filter being stuck. Found water filter tough to release, but it did release without breaking anything. Installed new filter provided by customer and tested. New water filter tested good. No water leaks detected.

"Arrived on site for dryer not starting cycle. Inspected unit and work area. Measured incoming voltage at 240 volts. Disassembled unit and tested fuses and pulley switch. Powered unit and traced voltage to motor. Disassembled motor assembly to gain access to terminals and found start winding opened. Will need to replace motor assembly to repair.

Arrived on call for complaint of not washing. Found loose connection at valve. Correct wire issue and test.

Arrived onsite and diagnosed a clogged air trap throwing an LF error. Cleared air trap and ran tests. Unit is now operating as designed. Advised customer on status and findings.

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that turns on power to dishwasher turned off. Reset switch to on position and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for washer not draining or spinning close out all the way. Upon arrival confirm the complaint and after entering diagnostics I found an F7 E1 and F7E7 error codes. After further inspection I found c clamp within gearcase broke causing shaft to drop the cam against the belt shield and tear the belt and shield up. Also found blue fabric stuck under washplate keeping it locked in place and unable to be removed. Also found issue had led to fabric softer cap breaking off one of the locks. Will need to return with agitator parts, gearcase, cam belt and shield and fabric softener cap to complete repairs. ; ordrng 1 W11160642 (Fabric softer cap) and 1 W11561052 (Agitator coupler) and 1 W11418231 (Agitator base) and 1 W10528947 (Hub) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam asm) and 1 W11213879 (Belt) and 1 WPW10427633 (Shield)"

"Arrived on site for complaints of no water out of the water dispenser. Tested valve with water line from truck stock and found the valve failed. Installed new valve and tested, no change. Found reservoir slightly frozen. Used heat gun to thaw out line. Tested and found water dispenser working properly. Adjusted temperature in RC down to second setting. No water leaks detected, job complete."

"Arrived on site to test unit for LF burner not getting hot. Verified voltage(240vac). Got no resistance off element. Replaced element, tested unit, unit working as designed. Job complete."

"Arrived on site for dishwasher not cycling through setting correctly. Upon arrival confirmed issue. After further inspection I found the motor windings had lost resistance and caused feed back issue that caused main control to stop sending power to motor all together. Found amperage to drainpump at 0.77amp as designed but drain motor was grinding (no debri) and failing to get water out on each cycle fully. Found main washer motor clamp rusting out and losing chucks of the bracket. Office will need to get autho from ahs to replace main motor, drain pump, control, and main motor bracket before rescheduling repairs. ; ordrng 1 154595901 (Motor bracket) and 1 A00126401 (Drain motor) and 1 Cnote (Needs ahs autho)"

"Arrived on site for refrigerant leak. Found cap tubing corroded in heat exchanger tubing,during removal of evaporator found cap tube broken from heat exchanger due to corrosion in liner called tech support,sent pictures to tech support,

"Arrived on site for refrigerator lights not illuminating. Inspected unit and work area. Found both FC lights dimmed. Gained access to main FC module, removed module and installed new. Found all lights working as designed. No water leaks detected during service."

"Arrived on site for washer not completing cycle. Inspected unit and work area. Found fabric dispenser missing. Performed diagnostics mode and checked error codes. Found error code F8-E1 long fill cycle. Performed automatic test cycle and monitored operation. Found cold water having slow pressure. Performed manual test cycle and tested cold water and found cold water house valve turned almost to off position. Turned water and tested operation. All tested good, no water leaks detected during service."

Arrived on site to test unit for unit leaking. Test unit and found water coming for water inlet valve. Ordering new inlet assembly office to reschedule. ; ordrng 1 W11535094 (Water inlet assem)

Arrived onsite and replaced the heater. Unit is now operating as designed. Advised customer on the repair.

"Arrived on site to inspect venthood not working properly. Upon further inspection, I tested the venthood and found that the blower operates at the same mode when its in low and high modes. The blower motor is making a humming noise as if something is caught in the blades and not allowing it to move. I tested the control and it is operating properly. I advised the customer that due to the position of the motor, I would need to have a second tech assist me in pulling the motor down. I am ordering the blower, CNOTE-2MAN, CNOTE-2HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 W11106377 (Blower) and 1 CNOTE (2 MAN) and 1 CNOTE (2 hour job) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on call to replace previous diagnosed part. After replacing heater test dishwasher. All functions working properly. No leaks detected at time of service.

Arrived onsite for dishwasher beeping and not washing dishes.upon inspection I found water in overflow tray.(third trip out for the same thing) I call techline and spoke Bruce and he recommended that the customer switch to a powder detergent and to use less soap and not to rinse the dishes before Putting them in the dishwasher because they have a water softener and not doing these things will cause a over sudsing issue which causes water too leak into the overflow tray.Sr#7732671604. Bruce. If we have to come back have customer run dishwasher at lest 30mins before arrival to find leak.; O-emld tckt

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice ran diagnostics bimetal reading open,defrosted evaporator,replaced defrost bimetal.

Arrived on site to diagnose a refrigerator with ice getting stuck in chute. Found no failures to unit at this time and advised customer on findings. No further repairs needed and no leaks were found at time of service.

Arrived on site for dishwasher not drying properly. We found the element out of range. We replaced the heating element. The unit is working as designed.

"Arrived on site for a refrigerator needing a new water line. Upon further inspection I found the unit needed a new water line, and inlet fill line to the filter housing I installed both lines, and then verified there were no leaks. No leaks were observed at the time of service. I tested the water at the dispenser and found it working as designed.Call complete."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=34 degrees. I found frost/ice built up on the FC evaporator cover.

"Arrived onsite to install previously diagnosed parts. Upon arrival a steam ice bin out because it was freezing in to the door. But still the ice bin did not want to come out without damaging the door. I am ordering 1x w11129497 fc door to complete call. Office to reschedule ; ordrng 1 W11129497 (Door, Refrigerator)"

Arrived on site to inspect unit for not drying dishes. Upon inspection found the unit working normally and all functions worked. Instructed customer on proper use. Complete

"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found bail arm out of position. Was not inserted into ice maker switch. Repositioned arm and tested. Ice maker completed harvest cycle, with ice, and filled properly. Unit is no functioning properly. Job complete"

"Arrived onsite for dishwasher not washing correctly upon arrival put unit in diagnostics and found stored error codes 6/4, 7/1, 6/1. Ran auto test and wash motor not energizing. Will need sump and motor replaced.

"Arrived on site for unit beeping. We inspected the unit and work area we found fault code F8E4open float switch, f9e2 drain motor issue. We ran a diagnostics cycle and found the drain motor stuttering. We found the unit tilted forward and the leveling feet complete up. We re-leveled the unit and replaced the drain pump. We are ordering a sound shield and toe plate. ; ordrng 1 W11573704 (Shield) and 1 W11108991 (Toe panel)"

Arrived on site for vent making loud noise . Blade in good shape . Motor making loud noise on medium and high speeds . Found motor vibrating even without fan on motor. Ordering motor . Call to set return ; ordrng 1 W10416839 (Fan motor)

Arrived on site for range intermittently turning oven off when preheating. Inspected unit and work area. Inspected terminal block and harness. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key. Tested key pad operation and found all keys responsive. Inspected control and connection. Preheated unit to 350?. Monitored heating operation. Tested cooktop burners. All tested good.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Unit operated as designed up until the drain pump was to come on and it failed. Using my shop vac, I removed the water from the unit and pulled the unit from the cabinets and inspected the drain pump. Customer advised that a glass had broken inside the unit. When I removed the drain pump, I found evidence of an object rubbing against the walls of the drain and the empellers were damaged. I replaced the drain pump with a new pump and reinstalled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site,replaced evaporator and temp sensors."

"Arrived on site for cooling issue. Found freezer evaporator incased in ice,ran diagnostics heater not powering on diagnosed a defective thermistor,replaced fan motor that includes thermistors,defrosted evaporator.

Arrived on site for range turning in by itself. Inspected unit and work area. Inspected terminal block and wiring. Performed diagnostics mode and checked fault codes. Called Whirlpool tech support and spoke with Scott. Performed diagnostics mode and tested all keys. Found unit operating as designed and not able to duplicate failure (SR# 7732677476)

"Arrived on site for a washing machine with no power. I checked voltage at the wall and found it good. I then gained access to the control and UI. I found good VDC going to the UI, but the UI is not functioning. This indicates a faulty console. When going to replace the new console I found it damaged. Due to this I am ordering the new console to install. The office will reschedule. ; O-emld tckt"

Arrived on site to install new burner caps. Replaced caps test unit and unit test good job complete.

Arrived on site to test unit for not cooling properly. Found compressor was extremely hot and pulling .4amps. Advised customer compressor would need replaced. Advised customer would need to replace compressor filter dryer and install access valve at minimum to test unit to rule out internal refrigerant leak.

"Arrived on site to inspect unit for not cooling in bottom area, upon inspection found the units upper Evap only partially frozen and condensating, ordering sealed system repair. Office to reschedule; ordrng 1 WPW10507886 (COMPRESSOR) and 1 W10570565 (Evap) and 1 WPW10143759 (Uv) and 1 Sealedsystemtechandtwohours (Sealed system tech and two hours) and 1 W11506635 (Access)"

"Arrived onsite for dishwasher not draining properly. Upon arrival found standing water in dishwasher. Ran drain and all cleared. Inspected underneath sink and found RO system installed. Found drainage from RO leading into disposal and when sink is being used the sink overflows causing water to back flow into dishwasher line. Advised customer to run disposal more frequently to avoid backup. If sink is backed up, the unit will have trouble draining. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced left side pantry door and pantry control. All is working properly at this time and no other parts were needed. No leaks were found at time of service.

Arrived on call for complaint of part falling off and rattling noise. The part that fell out is not from microwave and rattling noise not there. Microwave working properly.

"Arrived on site and inspected dishwasher and found it would not run. Removed door panel and disconnected vent motor and dishwasher will now begin a cycle. Vent motor is shorting out dishwasher function. after replacement dishwasher is running a normal cycle and progressing correctly, job complete"

"Arrived on site for complaints of no heat. Found igniter burned out again. Confirmed with customer the house is on natural gas. To ensure the igniter doesnt continue to fail, I am ordering the complete burner assembly. Office to reschedule.; ordrng 1 W10823508 (Burner assembly)"

Arrived onsite and finished repair on unit by replacing main fuse and reinstalling unit in cabinet. All checks good. Advised customer on repair.

Arrived onsite for unit giving the previously diagnosed error. lol at the unit and saw same error code. Need to order a ui control. Ordered part. Office to reschedule ; ordrng 1 W10806890 (Ui Control)

Arrived on site to install updated heating element with new bushings. Installed element. Verified no water damage present and unit working as designed. Call complete.

Arrived on site to install previous diagnose part. We gained access to the bottom of the dryer and installed new feet. Job complete.

Arrived on site to inspect unit for not allowing heat due to a issue with keypad. Upon inspection found the units keypad disconnected but the blower fan did not work. Ordering main control and blower fan to fix issue. Returning with console In case of persistent problem. Office to reschedule ; ordrng 1 W11100513 (CONTROL) and 1 W10921431 (MOTOR BLOWER)

Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete.

Arrived onsite and found unit suspension will be needed to correct week suspension symptom verified in testing. Ordering correct suspension kit. . ; ordrng 1 W10780048 (Suspension)

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit getting water, but the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed.I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10805015 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site and found no ice production, ran test 57 and icemaker cycled properly. Ran test 45 and valve is receiving power button water line to icemaker is frozen. Disassembled icemaker box and cleared ice from line. Ran test 45 again with ice box reassemble an icemaker filled properly. Job complete"

Arrived on site to follow up dishwasher that had leaked after recent repair. Ran unit and found water steadily running out of the sump due to broken retainer on the wash motor. Ordering new sump and motor. Will return with sump and valve. ; ordrng 1 W10837026 (Sump and Motor Assy)

Arrived on call for complaint of no heat to top burners and oven. Checked the voltage and found the terminal block damaged. Replace terminal block.

"Arrived on site. Replaced defective water filter housing,tested water dispenser good water flow. No leaks from dispenser"

Arrived onsite and found unit throwing an occasional f8e4. Made some adjustments and removed packing material causing a water channeling issue. Advised customer on findings. No leak detected during service. All checks good.

"Arrived onsite for ice maker making noise once again. Replaced the ice maker as per last visit from tech line. Tested the water dispenser and water was coming out as usual, did say they did experience the water freeze one time since then but took longer to do so. Called Tech line to report if issue keeps happening for the frozen water dispenser, suggested that if the issue continues, that the temperature needs to adjusted one more time and if it continues then to order a new freezer door. Got sr#7732389965. No other issues at this time. Job complete"

Arrived onsite and found unit fridge door not sealing causing the unit to over cool and freezer some items occasionally. Leveled doors to improve the seal. Advised customer on repair. Provided customer instruct on unit design and operation. And freeze prevention methods for loading the fridge.

Arrived onsite for refrigerator doors not leveled. Upon inspection found doors misaligned. Adjusted both left and right hand side. Unit is now leveled. Job complete

Arrived on site to diagnose a range that has a door not closing properly. Found right side hinge broken and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to replace previously diagnosed power and control board, replaced parts tasted unit, unit did not power on, checked all voltage, everything checked out but when I checked from ground to neutral, I was getting 120VAC, should be at 0 volts, checked the whole harness, did not find any shorted or exposed connections, disconnected all components on unit to find short but still getting 120VAC to ground, disconnected L1 got proper voltage reading , contacted office and was advised to call tech line, presented to them my findings, after further diagnostics with tech line, found 234 olms resistance reading from L1 to neutral, was advised by tech line to order power whip, harness, office to reschedule Sr#7732677502; ordrng 1 W11136133 (Power harness)"

"Arrived on site and inspected washer and found customer is experiencing start button LED blinking and washer appears to be paused after starting a load. The last five loads the customer ran this did not happen. Found saved error code for F5E1 and F0E3 Found scent beads in lid latch that may have been keeping latch from closing. After cleaning this ran test 51 and it completed properly. Also started washer on a normal cycle and it is progressing correctly

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and immediately, the valve began to make a loud ratcheting noise. I removed and replaced the valve and retested and the unit failed to dispense water. Removed and replaced the filter head and retested and unit is operating as designed.No water leaks observed during service, job completed."

"Arrived on site for cooktop Had back right burner on , something popped and smoke of something burning came out of burner. We inspected the unit and work area. We found all the burner head screws rusted, we spoke to the customer about the screws breaking when taking out the burner head.

"Arrived on site to test unit for leaking from left side. Found drain plug on disposal was not removed causing suction from drain pump pushing water past lip beneath door. Removed plug from garbage disposal. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite and replaced ice maker to repair failed icemaker motor. Unit is now operating as designed. All checks good.

Arrived onsite to replace cracked cooktop.Replaced cooktop and tested all burners. Unit is functioning properly. Job complete

"Arrived on site for plastic and grinding noise in tub. Found rear bearing complete failed . Plastic is from outer tub .

"Arrived on site to diagnose dishwasher that isnt washing well and mostly just heating food into dishes. Ran unit and found inlet valve is slow filling. I got the wash motor to come on 1 time, while running diagnostic. Wash motor was grinding and barely moving water.; ordrng 1 WD26X23258 (Wash motor kit) and 1 WD21X24899 (Control)"

"Arrived on site to test unit for grinding noise during agitation, tested unit found failed splutch and worn out belt due to fail splutch, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no cool in RC,tested unit found evap completely frozen over, thermistors out of range, and fan shorted out,defrosted evap with steamer, replaced parts,evap started to develop good frost pattern, unit is now running as designed, no leaks detectedjob complete"

Arrived onsite and repaired unit by seating existing bellow and wire. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for dishwasher not draining. Customer stated that they cleaned filter and put Drano in unit. Performed diagnostics mode and activated drain pump. Found pump getting voltage and activating. Checked drain line and found blockage. Cleared blockage and found unit draining. Ran unit several times to attempt to get all the drano out of unit. Informed customer to not put drano in dishwasher and had customer sign waiver for when working with water.All tested good, no water leaks detected during service."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to spray arms not installed. Installed spray arms test unit and unit test good no leaks present at this time.

"Arrived on site to test unit for condensation buildup in freezer, tested unit found gasket on top left corner has not sealed completely,adjusted bottom hinge with spacer used sealant to buildup gasket in a few corners , the gasket is now sealing, put light in freezer, did not see any light come through, at this point unit is running as designed job complete"

Arrived onsite for refrigerator ice maker not making ice. Upon arrival I inspected the ice maker and found that the water line had frozen over. I steamed the ice out of the line and tested unit and found unit fill and harvesting normally.

"Arrived on site and inspected dishwasher and found door gasket is not attached on the right hand side. Replaced door gasket and started dishwasher on a normal cycle. Observed it for several minutes during the wash cycle and it is not leaking. Sent a short video to KB/AHS of dishwasher running, job complete"

Arrived on site to diagnose potential leak from dishwasher as well as error code. On arrival builder informed me that the float tray was completely disconnected. Once they reattached it and power cycled unit started working for me. I checked for leaks and found none present. Unit is working as designed with no leaks. Call complete.

"Arrived on site. Installed updated ice door motor and ice door,replaced dispenser motor,shaft and holder, tested ice dispenser unit working as designed. ; used 1 Wp2180353 (Ice door), and 1 Wpw10546285 (Motor) from stock"

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the rollers and tension pulley not rolling properly. I removed and replaced the rollers and tension pulley, cleaned the axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived onsite and determined that the timer is skipping the last drain. No other symptoms.

Arrived on site to test unit and found broken track. Ordering new tracks. No service out there could not call Techline. ; ordrng 2 WPW10460371 (Track)s