We serviced a
AMANA DRYER
Model MEDC465HW0
Near Killeen, TX 76541
Al
Job Details: 09/23/2021
"Arrived on site and inspected squeaking noises from the dryer. Confirmed the complaint and found the pulley, belt and rollers were contributing to the irritating noises. Replaced the repair kit and unit tested as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a refrigerator that?s still making a vibrating noise. Inspected unit and work area. The customer had a video of what the unit was doing and it sounded like vibration while the compressor was running. The customer stated that it sounded like it was coming from the condenser. Check the tow panel off and started moving around the condenser and found out that I was able to replicate the sound. I called Whirlpool Techline and spoke to Rich SR# 7731822715. He advised me to try and move some of the refrigerant line from the condenser to see what was going on and to correct the issue. He also add it that I should add sound pads to any areas that could come in contact with any metal spots. He did advise that if it?s not one of the lines going to the compressor, there may be an issue with the cabinet but he advised that he wouldn?t really be able to tell because the way that the condenser is designed. I did move one of the refrigerant lines that seem to be causing the sound and added sound pads on the return line to the compressor. I advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for no ice. Diagnosed a frozen fill line in freezer door,defrosted fill line,ran icemaker through a harvest passed ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found anti hammer valve under sink preventing water flow. Homeowner will need a plumber to correct issue.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
Arrived onsite for electrical concern and found wiring issues. Corrected. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Austin, TX 78749
Brandon
Job Details: 09/23/2021
"Arrived on site for customer complaint of unit not heating after a period of time, and once the cooling fan came on by itself. This is an indicator of a faulty thermistor, ordering thermistor.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found no parts operating when i arrived and nothing would operate in diagnostics. Ui control is shorted and i replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to replace previously ordered parts for refrigerator. Found ice bucket warped causing slippage of ice auger retainer. Repaired ice bucket and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Berlin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for closing normally causing iceing. Upon inspection found the unit doors are very uneven causing the ice, leveled the doors and tested. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Del Valle, TX 78617
Jacob
Job Details: 09/23/2021
Arrived onsite for the unit still over freezing and getting water condensation along the top of the freezer door gasket. Called Techline. Let them know of the current findings and previous works from another company has done to the unit and that the issue has never been fixed. Let them know that we took the condenser fan off to let the mullion heat up. And noticed that he mullion between the crisper drawer and freezer door will not heat up. N
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
"Arrived on site for dishwasher not cleaning the dishes. I checked voltage at the wall and found good voltage and proper polarity. I checked voltage at the junction box and found it is wired properly and reading correct. I checked the wiring on the sump and motor and found everything connected properly. We ran the unit through a diagnostics cycle and found no fault codes. I found the unit filling but the washer motor was starting and stopping. I gained access to the control and tested resistance to the wash motor from the control, I found 7.52 Mohms. I tested continuity through the wiring harness and found good continuity. I tested resistance directly at the motor and found it at 7.52 Mohms. I called techline and Spoke to Robert I advised of my findings and received sr#7731815672 , he stated to replace the sump and motor again. We replaced the sump and motor assembly and retested the unit. The unit is working as designed. I found the stops for the top rack missing. I am ordering this stops and returning ; ordrng 2 WPW10082861 (Stops)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/23/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, drier, and, rc evaporator. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78753
Scott
Job Details: 09/23/2021
Arrived on site for top element issues. Customer was concerned about elements cycling on and off . Instructed customer about the newer style elements . No other issues found. Job complete .
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and replaced motor to repair possible heat/use short. Advised customer that ongoing intermittent use shorts will indicate the breaker is weak and needs to be non gfci. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that both sections were losing temperature but the refrigerator was mostly losing temperature. Found the freezer section sitting between 3? and 11?F. Found the refrigerator section sitting between 55?F and 37?F at the bottom. Checked the refrigerator evaporator and found it completely frosted over. I advise the customer that we will need to order defrost components. Ordering the evaporator fan motor assembly, drip pan, and evaporator cover for repair. ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 W11457241 (DRIP PAN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/23/2021
Arrived on site for freezer door catching upon closure. Found freezer door gasket was not seated correctly into door causing the gasket to rub against the fascia of fridge exterior. Reseated gasket and door and it no longer rubs against the fascia. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Jacob
Job Details: 09/23/2021
Arrived onsite to replace part requested by Techline to be replaced. Replaced the UI panel. Also went ahead and replaced the HV control. No issues at this time.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ0
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness and power cord. Tested cooktop burners and bake functions. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and found control beeper failed. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of UI. Installed new UI. Tested unit and unit tested good. All burners working properly, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Lakeway, TX 78734
Luis
Job Details: 09/23/2021
"Arrived on site for no cool. No frost pattern on freezer evaporator,found small trace of dye on fresh food evaporator diagnosed a refrigerant leak unit will need a compressor and evaporator.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QKW00
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for no ice production, test unit found ice maker damaged from stuck ice cube, replaced ice maker, ,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for icemaker issues, upon inspection found no issues with icemaker or cooling. Checked all functions with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78747
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected washer and found lid lock has failed. replaced lid lock and washer it will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
Arrived on site for Leaking from Dispenser - Side by Side Refrigerator.we gained access to the filter housing feed lines. Check to see if they were seated properly and made sure that they were. We then tested dispenser and found that it was still dripping after uses. We then gained access to the dispenser nozzle and found that it was tilted forward too far from the factory which caused the water to accumulate in the housing braking the water surface tension at nozzle causing the dripping. We adjusted the nozzle and tested the unit and found that the unit is no longer dripping after uses
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Lou
Job Details: 09/23/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both cabinets very warm and unit on. I connected my gauges and found no refrigerant in the system. Customer said short.y after previous tech left, they could hear a hissing noise coming from the back of the unit. Using my black light, I checked the entire unit for any signs of a leak and found none. I removed my gauges and found the access valve stem not tight but I did not see any signs of dye on or around the access valve/compressor. I tested the unit in diagnostics test 4 and found the 3 way valve opening up like it should. I advised the customer of my findings and advised that I had spoken to my manager regarding my findings. I removed and replaced the UV dye drier and vacuumed the system and monitored pressure readings. Unit held pressures good. I installed 5.5oz of R134a refrigerant and monitored pressures and again, pressures held. I recommended that the customer contact our office tomorrow to advise if the unit continues to cool or fail. I am ordering the CNOTE-NITROGEN with gauges and UV dye drier and office to schedule return service.; ordrng 1 WPW10143759 (UV dye drier) and 1 CNOTE (Nitrogen w/gauges)"
We serviced a
WHIRLPOOL OVEN
Model IBS550PWW00
Near Austin, TX 78729
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose wall oven with no power, I gained access to the unit and checked polarity and voltage at the terminal block and all checked good, I verified proper loads on the transformer and verified functionality of the blower and fan utilizing my mini breaker on the thermal fuse, the fuse is bad and needs to be replacedI scheduled return service .; ordrng 1 WPW10545255 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and access valve. Vacuum system and held. Charged unit to spec and pressure equalized at 55 psi. Powered unit and pressure at 0 and 125 psi. Unit began cooling and frost pattern developing. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to replace previously diagnosed control panel, I gained access to the panel and removed it, I replaced the panel and now the unit is operating properly as designed, Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/23/2021
"Arrived h site for washer not cleaning clothes. Inspected unit and work area. Found actuator not connected to cam. Performed diagnostics mode and checked fault codes. Found fault code F7-E5 shifter fault. Found failed actuator. Removed failed actuator and installed new. Performed calibration cycle and automatic test cycle. Monitored operation, all tested good. No water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Austin, TX 78705
Jacob
Job Details: 09/23/2021
Arrived onsite for switch being broken. Looked at the switch and saw it was broken in half. Replaced switch. Tested the unit. Unit tested good.No other issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78736
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected washer and found drain pump is not running.after replacement Washer Will now complete a diagnostic cycle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Austin, TX 78726
David Z
Job Details: 09/23/2021
"Arrived on site to follow up on refrigerator not making ice or dispensing water. Started checking lines on arrival to find where the drop off is. Checked at valve and had no water at valve, or filter head. Disconnected braided source line and found no water coming out. Refrigerator is not getting any water from the house. Advised customer to follow up with a plumber to find what is stopping the source, likely wall valve. Customer will follow up if supply is restored and there are further issues. Call complete."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS08
Near Leander, TX 78641
David S
Job Details: 09/23/2021
Arrived on site for CONV OVEN error code F9E0-WHEN TRYING TO USE THE OVEN. We were able to clean codes and the oven turned on. We gained access to the control of the unit and tested voltage at the control (both legs and neutral) found good voltage. Control my be failing. Customer agreed and we replaced the control and tested unit. Unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78626
Jimmy J.
Job Details: 09/23/2021
Arrived on site to install previously diagnosed part. Removed control and installed new control. Ran calibration and then auto diagnostics. All tested gave passed status and washer is running as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
Arrived on site and inspected microwave oven combo and found error code F6E4 saved at this time they are operating properly. Took one picture of oven heating. Wifi is not hooked up to oven and recommended that this be corrected. Without Wifi oven cant receive software updates and it may do strange things. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Burnet, TX 78611
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a refrigerator that has lights not working. Found 2 failed led modules and replaced both. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78748
Luis
Job Details: 09/23/2021
"Arrived on site for loud noise. Diagnosed loud vibration noise from condenser coil,adjusted tubing and condenser in compressor compartment,noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78628
Wesley
Job Details: 09/23/2021
"Arrived onsite and found icemaker had lost position. Reset by jumping and found healthy operation dumped a batch of ice and refilled. Advised customer to monitor and in event of repeat failure, will order and replace icemaker."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Georgetown, TX 78633
Lou
Job Details: 09/23/2021
"Arrived on site to install previously diagnosed and ordered parts. My customer wanted to proceed with repairs on their washer which needs the gearcase, slider, clutch and rotor. I removed and replaced the mentioned parts and when I went to place in diagnostics, error code F5E1 appeared. I cleared the code and attempted to calibrate. Unit lid lock assembly failed to lock the lid. I tested the unit and found the lid lock assembly bad. I advised the customer of my findings and they agreed to replace the lock assembly. I removed and replaced the the lock assembly and calibrated. Tested unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78753
Scott
Job Details: 09/23/2021
"Arrived on site for control issues .
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78759
David Z
Job Details: 09/23/2021
"Arrived on site to follow up on dryer that is not running and throwing F3E1 error. Replaced the console and control to resolve the error and also the stuck key error on the console. Powered on unit after letting console wrote info. Ran unit and found motor still not running. After a couple tries F3E1 error came back again. Called tech line and spoke with Ed. SR7731818683 .Checked the sensors at control and found sensors reading good, however did see that when grounded to chassis there are some resistance fluctuations present. There should be no resistance when grounded to chassis. Harness appears to be rubbing / wrapped to tight and causing the errors. Ordering new wiring harness and motor in case its needed. ; ordrng 1 W11164041 (Main harness) and 1 279787 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78748
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit, unit tested good. No water leaks detected, job complete"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS01
Near Austin, TX 78751
Scott
Job Details: 09/23/2021
"Arrived on site for oven not lighting . Fchecked and found gas valve failed . Igniter looks in bad shape .No gas leaks detected at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW01
Near Austin, TX 78759
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that is losing cooling in RC. Customer advised me the RC fan will shut off for long periods of time and not come back on, causing temps to get high. Found fan will come on when told from diagnostics. Lowes had previously replaced the RC evap fan. I replaced the Ui (door side) to resolve. Found when I had put unit in diag it would move on its own. With new UI unit seemed to be working as designed. Advised if issue repeats then we will need to order the PCB control. Unit is cooling at this time. Call complete."
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS17
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose oven with no power at the console, I gained access to the oven cabinet and found proper polarity and voltage at the terminal block, I found that the unit had a loose connection going from the console to the control, I reseated the connector and now the unit is operating properly as designed, Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
Arrived on site and disassembled dryer and found heating element has failed. Prescreened heating element is not correct and the correct one will need to be ordered; ordrng 1 WP8544771 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/23/2021
"Arrived on site to install ice maker for customer. Upon arrival, customer had the part available. I tested the ice maker with my jumper wire from points T-H and it made a pop sound as if the motor shorted. I found ice formed at the front bottom of the motor housing facing I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator with low ice production, upon arrival I took temps, both compartments checked good, I verified functionality of the thermistors and they are in proper range, I verified functionality of the evap motor and frost pattern, both checked good. I checked the condenser coils for dust build up of any sort and found that they are clean. I gained access to the ice maker fill tube, I found it was free and clear of ice, I am order into a new ice maker due to the current ice maker being intermittent. Office to reschedule return service when the part arrives. ; ordrng 1 W11546935 (Ice maker assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GTGXNQ00
Near Temple, TX 76504
Tyler
Job Details: 09/23/2021
"Arrived on site for refrigerator needing previously diagnosed dispenser parts. Upon arrival I installed needed parts, reassembled and tested unit. Found dispenser functioning as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2217CSR
Near Austin, TX 78748
Luis
Job Details: 09/23/2021
"Arrived on site for no ice. Found harness not fully secured to icemaker housing,installed harness fully to housing ran icemaker through a cycle ice dumped and filled with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for water leaking from icemaker. Diagnosed an obstruction in fill cup,removed obstruction ran icemaker through a cycle,ice dumped and filled with water no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Leander, TX 78641
David S
Job Details: 09/23/2021
We serviced a
WHIRLPOOL DRYER
Model WGD8500DR1
Near Austin, TX 78746
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected dryer and found it is squealing while running. Found tensioner pulley its dragging and causing noise. Used repair kit and replaced all support wheels, tensioner pulley, and belt. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran a test cycle and confirmed washer is operating normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78726
David Z
Job Details: 09/23/2021
Arrived on site to follow up on icemaker not making ice. Removed existing icemaker and redid all connections. Jumped unit and ran harvest cycle. Verified unit harvested and filled properly. Icemaker had a bad connection that was resolved. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Wimberley, TX 78676
Robert
Job Details: 09/23/2021
Arrived on call for complaint of noise in washer and not drying in sensor setting. Remove particles from tube area for noise issue. Ordered timer for dryer issue ; ordrng 1 W10854240 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78758
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that is not cooling. Ran unit and checked compressor. When unit tries to run compressor it just clanks and shuts off. Unit has a failed compressor likely due to leak in sealed system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for intermittent ice production, tested unit found e2 error code, lost position, replaced ice maker, tested unit,unit working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDQ
Near Austin, TX 78754
Scott
Job Details: 09/23/2021
Arrived on site for oven not lighting . Found both ovens are not operating . When bake or broil is user control quotes and says power interruption . Would not let me int diagnostics. Determined control issue . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZO1
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for not dispensing ice. Found unit not dispensing ice,removed bucket adjusted shaft in bin,adjusted auger housing reinstalled bin tested ice dispenser,ice dispensing correctly,tested water,water dispensing"
We serviced a
GE MICROWAVE
Model PT970DR1BB
Near Georgetown, TX 78633
Lou
Job Details: 09/23/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the failures of the heating components, I removed and replaced the fan thermistor, magnetron thermistor, magnetron, capacitor and diode and tested. Unit is operating as designed. Once I had the unit reassembled and back in the cabinets, I retested and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2021
Arrived on call to replace panel on dishwasher. After installation test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for Microwave not heating. Tested heating with one cup of water and could hear the magnetron whining. Tested voltage at the wall to microwave and it is receiving proper voltage. Tested resistance from microswitches, fuse and thermostats. All tested good. Checked control and all connections look good. Ordering magnetron (W11493410) and will return with all previous parts to complete the repair. Once mag, diode, and capacitor are replaced microwave will begin heating as designed. ; ordrng 1 W11493410 (Magnetron)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Matthew
Job Details: 09/23/2021
Arrived onsite for dishwasher not draining. Upon inspection found connections to disposal had knockout still intact. Removed knocked and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Lou
Job Details: 09/23/2021
"Arrived on site to inspect washer being off balance. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested unit in manual test mode and found the basket off balance in high speed spin. Pushed down on the basket and when it popped back up it had lots of movement. I was going to replace the suspension rods; however, the parts sent with me were no complete. I am ordering the suspension rods and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 W11130362 (Suspension) and 1 CNOE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS07
Near Georgetown, TX 78626
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for Unit has turned off, seemingly getting no power. Can not operate. Found control was receiving the proper voltage, but wouldnt power on the oven. Removed control and powered up oven and still no power. Found junction box wires were not fully seated into wire nut. Secured wires into wire nut and oven powered up when breaker was turned on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for refrigerator with drawer or slide issues in the FC. I found RC=38 FC=5 ice box at 22. I ran diagnostics and all functions passed. I checked all thermistors at the control and all were within range. I found the customer on fast ice mode. I explained that the unit needs 2 to 3 days to produce a full bin of ice. The customer brought to my attention the upper FC bin keeps slipping out of the adapter rails. I am ordering both adapters and bin to complete the repair. Office to R/S. ; ordrng 1 W10850332 (Left bracket) and 1 W10858092 (Bracket right) and 1 WPW10493169 (Upper bin)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
"Arrived onsite and tested unit for off balance and walking. No error codes and working perfectly empty, no basket issues. Advised customer on findings. All checks good. Advised customer on methods to mitigate walking and off balance based on loading technique and installation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator not dispensing water or ice. Customer showed me on arrival that if he lifts the door a bit, he can get it to work for a moment. Found the inside of the door was caving in and not able to contact the switch. Installed plastic square to contact the switch. Retested and found unit working as designed with square in place. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78746
Luis
Job Details: 09/23/2021
"Arrived on site. Removed freezer cover defrosted freezer evaporator,replaced harness and cover,ran diagnostics all test passed checked air flow good.
We serviced a
WHIRLPOOL WASHER
Model MHW7000XW2
Near Austin, TX 78750
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose washer with latch locking and then staying locked and not progressing through the cycle, I gained access to service diagnostics and found fault code f6e1 for bad communication from the CCU to the MCU, I gained access to the MCU and found a burn mark on it, I checked the drain pump and motor windings, both checked good. I replaced the MCU and now the unit is operating properly as designed,
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for range with loosen oven handle. Upon arrival I confirmed the complaint. I removed and dis assembled the door. I tightened the handle bolts and re assembled. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for WHIRLPOOL Top-Load Washer is spraying out water from the lid while in use. Placed in diagnostics and F5E2 lid lock error. No other codes came on. Cleared error code. Customer stated no water is leaking / spraying out of lid. Complaint is broken lid / hinge. Found bottom left corner of lid was cracked and missing the hinge and screws. Took picture for quick pics. Ran through diagnostics and all cycles completed without issue. Explained to customer they could use the washer but to understand once the washer agitated or spun it may cause the lid to come off center and cancel the wash cycle. Ordering lid, hinge screw(s), and left & right side lid hinges. All parts will need authorization. Most likely the right side lid hinge will not be needed, but will order just in case it is damaged not allowing the lid to close properly when the new lid and new left side hinge is installed. No leaks detected. ; ordrng 1 W11102314 (AUTHORIZATION Lid) and 2 W11404293 (Autho Lid hinge screw)s and 1 WP8572974 (Autho Right lid hinge) and 1 WP8563965 (Autho Left lid hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
Arrived on site to replace previously diagnosed pads that were not on the unit causing the door to fall down. I replaced both and now the door is opening and operating properly as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, TX 76571
Jonathan S
Job Details: 09/23/2021
"Arrived on site for refrigerator for incorrect temperatures. Inspected unit and work area. Found ice buildup front of FC and frost by fan. Checked door seal and found door seal okay. Placed washers on FC door hinge to raise FC door for better seal. Tested door operation. All tested good, no water leaks detected during service. Informed customer to power unit off for 24 hours to allow ice to thaw in air chamber."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Scott
Job Details: 09/23/2021
Arrived on site for micro wave making loud noises . Found mag had failed . Replaced mag cap and dioed . Unit is now heating and sounds normal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78744
Jacob
Job Details: 09/23/2021
Arrived onsite for unit making a noise during wash cycles. Put the unit through a full quick cycle. Did not get any irregular noise from the unit during the whole wash. No issues at this time. Let customer know that no noises were found during operation. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2021
Arrived on call for for complaint of error codes. Ran diagnostics and got three codes for temperature issue with valve. Replace valve and test. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 09/23/2021
"Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed with no leaks. Ran secondary test, no leaks. Ran normal load and still no leaks. Inspected inlet and hoses. Inspected drain pump and hoses and all looked good with no signs of leaking. Instructed customer on load size and detergent use. Improper use could simulate a leak. Seem to have been an intermittent issue. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator freezing items in the refrigerator compartment, I gained access to service diagnostics and tested the fans and baffle, all checked good, I gained access and verified that the thermistors are in proper range, I switched the global defrost to basic and instructed the customer of proper placement and organization in the refrigerator compartment. The customer informed me of a noise coming from the unit that was unusual, I was unable to reproduce any noise, the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78722
Scott
Job Details: 09/23/2021
"Arrived on site for door popping . Found hinges bent slightly on arms . Replaced hinges , door is operating normal. Also took pic of upper trim on door peeling . Did inform unit is past cosmetic time frame . No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
"Arrived on site for fridge randomly powering off. I inspected the unit and work area. I inspected the pantry wiring harness and found no breaks, I inspected Ted the pantry UI and found it dry and free of corrosion. I put the unit into diagnostics and found the 3 way valve constantly moving. I went to activate the fans and on step one the 3 way valve stopped. When o went to step 2 through 4 the fans wouldnt activate and the 3 way valve starting moving again. I tested the thermistors and it showed them all shorted. I gained access to the HV control and replaced it with new. I retested the unit and the 3 way valve only moved when. Called for. All the fans activated when called for and the thermistors showed passing in diagnostics. I tested the ice maker fill tube heater and found it working as designed. I tested the ice door with a cup of water and found it not leaking. I pulled the UI and found no burn marks. I found coffee residue from the customer filling a full cup of coffee with ice. The ice build up in the back of the ice maker was due to the hv control not working properly. The unit is now working s designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/23/2021
"Arrived on site for refrigerator not freezing in freezer. Inspected unit and work area. Found ice buildup on FC evaporator. Performed diagnostics mode and tested defrost circuit and defrost cycle. Put unit in manual defrost cycle. Gained access to control and measured voltage to heater and found no voltage to heater. Found failed control.Found no ETA available on control. Office to schedule appointment when ETA is available.; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AB01
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for wall oven that turned off during a clean cycle and will not power back on. The door latch is also locked. Upon inspection I found the display dead but the breaker was not tripped. I explained to the customer that the thermal fuse would need to be replaced to further diagnose the unit. I was able to access the fuse from the front under the console. I replaced the fuse and unlocked the door after the display returned function. I inspected all elements and all were within range as well as both sensors and fans, I noticed the power supply for the unit was not connected inside a junction but instead just bundled and wire nutted then secured to the wall (see quick pic) I found the lower ovens TOD was tripped. The customer agreed so I replaced the TOD re assembled the unit and tested operation. Both ovens heated as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Hutto, TX 78634
Matthew
Job Details: 09/23/2021
"Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival found compressor and fans running. Inspected evaporator compartment and found irregular frost pattern only on cap tube at evaporator. Found compressor running at 0.8amps. Spoke to SW appears to have restriction, possibly at dryer. Ordering sealed system repair. Will need SS tech scheduled for min 2 hrs. Ordering compressor, evaporator, dryer and valve. Office to reschedule ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected dryer and found red wire Unplug and terminal block are burnt out. Took pictures. Replaced terminal block but customer will have to purchase their own replacement cord to complete repair, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78737
Luis
Job Details: 09/23/2021
"Arrived on site for water not dispensing. Tested dispenser no water,diagnosed a defective switch at water pad,replaced switch tested water dispenser unit working as designed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for LOUD RATTLING NOISE--NOT WORKING PROPERLY-THERE ARE ISSUES OPENING IT UP--MISSING A SWTCH. Found right side filter latch was missing. Removed both filters and found missing filter latch inside panel next to area it is supposed to be installed into. Filter latch would not seat properly into mount. Ordering a new filter latch (W10416841) to complete the repair. While here, I ran the fan motor for 40 minutes. No odd or irregular noises heard. Returning with motor just in case anything changes. Asked customer to take a video of the noise if it comes back. ; ordrng 1 W10416841 (Filter latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Belton, TX 76513
Tyler
Job Details: 09/23/2021
Arrived on site for refrigerator not making ice. Upon arrival I found unit had no ice in been. Ice maker tray had no water/ice. Found temps in FC (actual) 0 degrees. Ran harvest cycle found .9 dcv between hv control and ice maker. I found hv+harness (bottom left corner had stable 10.9dcv. When door harness was disconnected from lower terminals. When reconnected I only received 0.9dcv again. Found no breaks in wires in door harness and tried checking voltage at icemaker + ice door/binswitchs. Still only received 0.9 dcv. Will need office to reschedule due to part availability. Informed customer office would reach out with update on if there are any parts coverage due to ice production not being resolved. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Temple, TX 76502
Tyler
Job Details: 09/23/2021
"Arrived on site for refrigerator not cooling properly and ice in freezer built up around front drawers. Upon arrival I took temps of rc and FC and found actual temps at 36/2 degrees while unit was set to 37/0. Amperage to compressor was 0.9. Upon further inspection I confirmed all previous repairs were still within specs and functioning. Found no ice, moister, water build up of any kind in FC/RC. I called techline and went of different tests and procedures all of which showed no failures. All hardware within unit was running within specs. Techline is advising no repairs at this time because symptoms can not be replicated on any visits unless customer could show evidence of unit failing. They did recommend possibly replacing some controls if issue could be replicated. If repairs or symptoms can be replicated then will need to return with all controls. Sr#7731823249; ordrng 1 W11330971 (Ui control) and 1 WPW10769076 (Deli ui) and 1 WPW10624574 (Power supply) and 1 W10804160 (Led control) and 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Spring Branch, TX 78070
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for loud clinching noise and ice build up. Found valve was weeping causing ice formation and ice maker to get hung up with ice. Verified water pressure is correct at 65psi. Replaced ice maker and valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed new heating element. Tested unit , unit tested good. No water leaks detected"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78738
Luis
Job Details: 09/23/2021
"Arrived on site for no light in freezer compartment,diagnosed a defective freezer led module replaced freezer led module all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
Arrived onsite for glitching UI. Reset and drained capacitors. Unit is now operating as designed. Advised customer that in event of repeat symptoms panel can be replaced.
We serviced a
KITCHENAID DISHWASHER
Model kdte204ess1
Near Austin, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived onsite for complaints of unit not washing properly. Found bad wash motor. Installed new sump and motor assembly. Tested unit, unit washing properly and functioning as designed. No water leaks detected, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2021
Arrived on call for complaint of smoke from dishwasher. Found the heater had something stuck to it causing the smoke . Clean the hater and test dishwasher. No leaks detected at time of service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and found unit operating with weak pressure. Dispensing out of the water dispenser. Suggesting Ordering pressure regulator as possible solution. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78758
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Tried running water and can hear the valve humming, but no water coming out. Removed evap cover and checked reservoir, and found reservoir is frozen. Checked items in RC and didnt find anything in the crisper or shelves freezing. Advised customer to make sure shelves arent fully obstructed and raised temp 3 degrees. Checked door gaskets and seals and found no leaks anywhere. Called tech line who advised the same. If issue repeats we can replace thermistor and control. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for dishwasher with gasket issues. Upon inspection I found the cabinet seal is crimping from the installation brackets. The unit is also crooked. I ran diagnostics and the first 2 error codes that came up had missing digits so I couldnt quite see what they were the. F5e1 and F3e2 came up. I let diagnostics run through and all functions passed. I am ordering the console, main control, cabinet seal, and OWI to complete the repair. ; ordrng 2 WP302868 (Screw)s and 1 W11308811 (Control) and 1 W11302461 (Console) and 1 W11084121 (OWI) and 1 W10864081 (Cabinet seal)"