We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Leonardo
Job Details:
04/21/2021
Arrived on site to test unit for unit not starting. Test unit and found unit not seeing door close. Found latch stuck in the close position. Corrected latch test unit and unit not getting water. Customer had water turned off under sink. Turn water on and not getting enough pressure. Advised customer to get Plummer to check valve job complete.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Leander, TX 78641
Lou
Job Details:
04/21/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the fan noise, I removed and replaced the fan blower assembly and installed foam between the fan and back panel to stop/reduce vibration. Tested the unit with customer present and unit is operating as designed and quiet. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Tommy
Job Details:
04/21/2021
Arrived onsite for unit lower oven not heating found lower oven TOD out as bake and broil would not work. Ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details:
04/21/2021
Arrived on site for Wet clothes or will not spin or finish cycle - SP W10754551 - PRE-ID W10634026 - SP W10754551.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN01
Near Martindale, TX 78655
Noah D
Job Details:
04/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the valve shorted. Replaced valve and tested unit, no change, cleared ice from tubing and all functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details:
04/21/2021
Arrived on site for a dishwasher visibly leaking. Upon arrival customer stated they found leak coming from a big dent on the top back left ha d corner. Upon further inspection I found the unit had a big crack on the top and the dent on the back was causing a gap in the weld allowing it to leak. I put the unit into diagnostics mode and found stored error code F8E1 for inlet water error. I then ran a test cycle and was able to see unit leak from back top left. I observed no other leak on the unit. I also found the float switch drip tray completely missing and allowing float switch to just lay on the ground. I called techline and spoke to Austin and received SR# 7730567055. Austin then transferred me to trade care team. I then spoke to Stephanie. She authorized two times labor and gave adjustment# WW6Q500NL2. Ordering tub and drip tray. Office to reschedule. ; ordrng 1 W11025993 (Drip Tray) and 1 W11409866 (Tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
David Z
Job Details:
04/21/2021
"Arrived on site to install icemaker to resolve no ice condition. Found the mold heater OL with 0 resistance causing the ice to stick. Replaced icemaker and retested and unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details:
04/21/2021
"Arrived onsite for dishwasher that wont drain. Upon inspection I found the drain pump sounded a little abnormal. I removed the drain pump and found it is different than the one that I have with me today, the one I have matches this model so I replaced the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service job complete."
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, TX 78758
Scott
Job Details:
04/21/2021
Arrived on site for oven not heating properly . Found aluminum foil covering vent holes in oven . Removed foil and ran temp checks . Adjusted 10 degrees. Re ran temp check all checked normal. No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78665
David S
Job Details:
04/21/2021
Arrived on site for fridge light being out. We inspected the unit and work area. We found one of the lights under the ice maker out. We replaced the light module and it started working again. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/21/2021
"Arrived on site for refrigerator ice melting and center mullion is very hot. Inspected unit and work area. Found ice door not closed. Inspected for damages and none found. Found condenser fan not running, tested voltage and found within range. Will be able to repair ice door house and will need to replace fan motor. Repair ice door and replaced condenser fan assembly. Tested ice maker cycle. All tested good, no water leaks detected.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Austin, TX 78750
David Z
Job Details:
04/21/2021
"Arrived on site to install previously diagnosed parts to resolve beeping when unit was on, and not functioning. Replaced display and console to resolve beeping and display issues. Retested and unit is no longer beeping and induction is working as designed. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS2
Near Austin, TX 78731
David Z
Job Details:
04/21/2021
"Arrived on site for dishwasher not running and dissolving soap. Ran unit and heard it fill, but wash motor never came on. Could hear diverter just clicking and spinning. Found error code F7E1 for no heat. Ran unit in diag mode and wash motor never came on, just constant diverter clicking. Replaced sump and retested. Unit now working as designed and heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78758
Scott
Job Details:
04/21/2021
Arrived on site for UI not responding . Found when setting measured dispensing control would stop and freeze up. Replaced control and UI . Ran measure dispens again . Control would stop but didn?t freeze up. Called tech line ran couple testes on dispenser and found this is a normal function .No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Leander, TX 78641
Kayman
Job Details:
04/21/2021
Arrived onsite for microwave with door that wont stay shut. Upon inspection I found the interlock switches were both depressed and stuck in. The spring have failed. I replaced both interlocks and tested the unit. The unit is heating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details:
04/21/2021
Arrived onsite for microwave with frame that looks bent. Upon inspection I found the right side bent outward a small amount allowing the frame to show. I was able to remove the control panel and secure the side of the wrap so that it covers the frame. Due to the material of the wrap and the way its mounted it can cause the frame to shift position and appear warped. The unit is otherwise working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFC1
Near Austin, TX 78731
David Z
Job Details:
04/21/2021
"Arrived on site to follow up on washer that is not running cycles. Tested latch and found latch locking and unlocking properly properly with current and new Latch. Control is not allowing the unit to advance. Office to schedule when we get parts. ; ordrng 1 W11201288 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH00
Near Leander, TX 78641
Justin
Job Details:
04/21/2021
Arrived on site to install previously diagnosed parts. I found we did not have right harness. Ordering research for main harness to return for repair (harness needed in SD pic). Bringing all parts back for repair and need other harness to complete. Office to reschedule. ; ordrng 1 MainHarness (Research)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kyle, TX 78640
Richard
Job Details:
04/21/2021
Arrived onsite for the dryer not working properly. During testing found that that the motor is causing the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Brandon
Job Details:
04/21/2021
"Arrived on site to replace failed dispenser, console, and bellow, after replacing, unit tested good, no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Justin
Job Details:
04/21/2021
Arrived on site for dishwasher not heating. Upon further inspection I found the heating element visibly open and rusted. I found the customer has really hard water and advised her on cleaning the unit regularly. I put the unit into diagnostics mode and found stored error code F7E1 for no heat.The customer accepted. I installed the new heating element and then ran a test cycle in diagnostics. I monitored amp draw on the heater and it is now running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, TX 78665
David S
Job Details:
04/21/2021
Arrived on site for ice maker not cycling. We inspected the unit and work area. We put the unit into diagnostics and found error code e2 in step 56. We put the unit through test 57 and ran a harvest cycle the ice maker started the cycle but never finished it. I spoke to the customer about the unit needing an ice maker to complete the repair. We installed the new ice maker we tested the ice maker in test 57 again and found it completing the cycle. We also ran ice maker fill test and found it filling with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB4
Near Austin, TX 78748
Leonardo
Job Details:
04/21/2021
Arrived on site to test unit for unit not starting. Test unit and found bad control board. Ordering new board office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details:
04/21/2021
Arrived onsite for wall oven not responding to touch. Upon inspection I confirmed the complaint. I cycled power off and replaced the main control and console. I powered up the unit and tested function. The unit is working as designed but we could not get it connected to WiFi. I left the whirlpool WiFi teams number with the customer so they can help assist in getting the unit connected. Job complete.
We serviced a
GE REFRIGERATOR
Model PSE25KGHBHBB
Near McGregor, TX 76657
Al
Job Details:
04/21/2021
"Arrived on site to inspect side by side refrigerator water dispensing and ice production issues.Swapped out customers filter and inserted the bypass.Found voltage was powering the valve, but the solenoids werent opening causing a loud pulsating sound even after I checked the water source at the wall.Ordering the valve.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR57X10032 (REG, WATER INLET)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Andrew
Job Details:
04/21/2021
"Arrived on site to test unit for stops not staying in place. Replaced stops, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/21/2021
Arrived on site for oven having long preheat time. Inspected unit and work area. Per diagnostics mode and found error F6-E0 communication error. Check terminal connections and tested operation found all controls responding properly. Gained access to a Appliance manager control. Measured resistance at T3-3 to fuse and found element opened/failed. Contacted parts department (SR) and found no ETA available on part. Spoken with customer on back order part. Office to schedule return.; ordrng 1 WPW10207398 (BAKE ELEMENT )
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78731
Kevin
Job Details:
04/21/2021
"Arrived on site and replaced gearcase, actuator, cam kit, shield and belt Diagnosed on previous visit. After replacement ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78736
Leonardo
Job Details:
04/21/2021
Arrived on site to test unit for damaged console. Found broken console on right side. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWX600XW1
Near Lakeway, TX 78734
Robert
Job Details:
04/21/2021
Arrived on job for complaints of leaks in tub. Found the valve on housing not closing properly.After replacement test operation and hoses are old and the gasket no longer sealed properly. Customer aware of hose issue andwill purchase replacement hoses.
We serviced a
GE MICROWAVE
Model psb9120sf1ss
Near Georgetown, TX 78628
Jonathan S
Job Details:
04/21/2021
"Arrived on site for GE Advantium microwave with no power. Removed unit and disassembled. Measured resistance on noise filter fuse and found closed. Tested cavity and magnetron fuse and all are closed circuits. Found convection fuse opened. Bypassed fuse and found power at control. Will need to replace fuse. . ; ordrng 1 CUSTOMERREQPM and 1 WB20X10048 (THERMOSTAT ) and 1 WB21X10149 (CONVECTION FUSE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Waco, TX 76708
Jonathan M
Job Details:
04/21/2021
Arrived on site for a refrigerator that?s leaking from the icemaker. Inspected unit and work area. Found icemaker not even fully connected on the screws causing the leak. Adjusted the icemaker to fit properly onto the wall screws and tested unit. Unit still began to leak. Replaced icemaker and tested unit found the first left hole screw sliding due to the hole being stripped.Unit was holding and filled without leaking. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Scott
Job Details:
04/20/2021
"Arrived on site for water staying in tub . Found after taking to customer , the water under the filter cup , told customer this is normal. Another complaint was poor washing . Ran diagnostics and found water pressure making hammering in lines causing poor fill in washer . Turned valve down and unit filled normally. Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Luis
Job Details:
04/20/2021
"Arrived on site for unit not defrosting. Replaced ui and main control,informed tenant she will need to defrost unit 24hrs due to excessive amount of ice build up on evaporator"
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS2
Near Austin, TX 78737
Leonardo
Job Details:
04/20/2021
Arrived on site to replace chimney. Found chimney to small will need extension office to reschedule. ; ordrng 1 W10337357 (Chimney extension)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details:
04/20/2021
"Arrived on site for customer complaint of flames not going down to simmer, I adjusted all valves, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Andrew
Job Details:
04/20/2021
Arrived on site to test unit for smelly clothes. Advised customer to clean unit with affresh. Job complete.
We serviced a
GE RANGE
Model JGBS04PPH2WH
Near Austin, TX 78751
Richard
Job Details:
04/20/2021
Arrived onsite for the oven pilot light not staying lit. Upon inspection found that the carbon build up on the flame spreader is falling onto the pilot light causing it to go out. Will need to replace both flame spreader and pilot light assembly.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS6
Near Leander, TX 78645
Justin
Job Details:
04/20/2021
Arrived on site for a dishwasher not starting. Upon further inspection I found the console worn out and the UI not functioning. I installed both items and then tested the unit. The unit is now running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Kyle, TX 78640
Richard
Job Details:
04/20/2021
Arrived onsite for the microwave door panel not working properly. Installed new door and it was defective the display did not come on and all the button did not work. Reinstalled old door and all functions tested fine except for the buttons that the customer stated arent working. Reordered the door. Office to schedule ; ordrng 1 W10860351 (Microwave door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Matthew
Job Details:
04/20/2021
Arrived onsite for dishwasher not heating. Upon inspection found heater visibly failed. Will need heater replaced. Office to reschedule when part is available.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WED560LHW1
Near Austin, TX 78729
David Z
Job Details:
04/20/2021
"Arrived on site to diagnose dryer that was not drying, but also getting unit super hot. Ran unit and checked airflow. Found minimal airflow in unit. Removed vent hose and found good flow from unit. Checked vent outside and it looks like vent is partially blocked off. Maintenance will resolve the issue with outdoor vent, unit itself is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Austin, TX 78745
Luis
Job Details:
04/20/2021
Arrived on site for ice build up in fresh food found evaporator incased in ice will need to follow service pointer W11092686F procedure for unit.
We serviced a
KITCHENAID OVEN
Model KESC307HBT0
Near Austin, TX 78746
Kevin
Job Details:
04/20/2021
"Arrived on site and inspected range and found breaker is off, after resetting it Found bake will turn on, broil will turn on, and all elements except the right rear will turn on and are operating normally. Found the right rear infinite switch has dropped down into the control panel, there is a single brass mounting nut that holds it in place and it is off. This is causing a Short when it is turned on that trips the breaker. after resetting infinite switch confirmed this element is also working properly. Breaker did not trip with all elements on and bake and broil running. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Leander, TX 78641
Lou
Job Details:
04/20/2021
"Arrived on site to inspect microwave blower not changing speeds. Upon further inspection, I tested the blower and found it only operates in high speed. I removed the unit from the wall and found the blower harness connection was installed backwards from the manufacturer. I corrected the connection and tested and it is operating as designed. Placed the unit back on the wall and retested and unit continues to operate as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Leander, TX 78641
Lou
Job Details:
04/20/2021
"Arrived on site to install previously diagnosed and ordered part. Due to water overflowing into the RC bottom section from the evaporator drip pan, the previous tech ordered a drain tube with P trap. I pulled the unit and inspected the drain tube at the back of the unit and found a small amount of insulation debris inside. Cleared the tube and reinstalled it and sealed the gap with silicone. Disassembled the RC section and cleared the ice/water from the bottom panel and evap drip pan and tested the drain tube and the unit is operating as designed. Using my steamer, I sprayed hot water and steam down the drain tube to clean it out. No water leaks observed at the end of service, job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Georgetown, TX 78633
Chase
Job Details:
04/20/2021
We serviced a
JENN-AIR RANGE
Model JIS1450DS2
Near Georgetown, TX 78626
Chase
Job Details:
04/20/2021
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Austin, TX 78750
David Z
Job Details:
04/20/2021
"Arrived on site to install new cooktop to resolve bubbles in cooktop. Installed new cooktop. Customer requested that we use new seal strip on the cooktop, since original installed put it on the counter instead. Ordering new seal tape to resolve at customer request.; ordrng 2 WP8286642 (Cooktop tape)s"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Leander, TX 78641
Cliff
Job Details:
04/20/2021
Arrived on site to diagnose a range that is tripping the breaker. Found no direct shortage in range but main control failed.
We serviced a
AMANA DRYER
Model NDE2335AYW
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/20/2021
Arrived on site for 2nd dryer. Unit was on back porch. Informed customer unit would need to be installed to service.
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ1
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/20/2021
"Arrived on site for washer not spinning. Inspected unit and work area. Tested spin cycle and found no operation. Bypassed door switch and found humming noise. Gained access to motor and found major rust buildup on motor and gearcase. Removed pump from motor and attempted spin cycle, same response. Disconnected motor from gearcase and found brake stuck on gearcase. Will need to replace gearcase and lid switch to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
David S
Job Details:
04/20/2021
Arrived on site for dishwasher dispenser door being broken. We inspected the unit and work area. We found the door broken and cracked.we replaced the dispenser. We tested the unit. It is working as design job complete.
We serviced a
GE REFRIGERATOR
Model TPX21BRBBWW
Near Georgetown, TX 78633
Jonathan S
Job Details:
04/20/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature and nothing running. Gained access to temperature control, knocked on control and unit started running which a indicator of a failed temp control, due to normal wear and tear. Found control NLA. Will need to send to home warranty to research part. Monitored unit and found temperature dropped 5? while on site ; ordrng 1 WR09X10018 (TEMP CONTROL )"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78737
Robert
Job Details:
04/20/2021
Arrived on job for complaints of leaks. No leaks detected at time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details:
04/20/2021
"Arrived on site for customer complaint of flames being to high on low, I adjusted all burner valves, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78745
Kevin
Job Details:
04/20/2021
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement ran a diagnostic cycle and confirmed it is now washing properly.
We serviced a
LG WASHER
Model WM2101HW
Near Cedar Park, TX 78613
Lou
Job Details:
04/20/2021
"Arrived on site to inspect washer not draining. Upon further inspection, customer said they cleaned the drain hoses and removed the drain filter and cleaned it and unit continues to not drain. I placed the unit in diagnostics and tested the drain pump and it operated as designed. Tilted the unit back and removed the drain filter and the pump was clear. Reinstalled the filter and checked the drainage area in the bellow and found it clogged with debris & water. Removed the debris and tested in diagnostics again and the unit continued to operate as designed. I recommended that the customer wash a load and see what happens and if it doesnt drain to call the office and schedule return service.
We serviced a
GE REFRIGERATOR
Model PSS26SGRBSS
Near Briarcliff, TX 78669
Brandon
Job Details:
04/20/2021
"Arrived on site for customer complaint of unit not cooling in either section, found HRS error code, found failed main control board, I replaced control, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Round Rock, TX 78665
David Z
Job Details:
04/20/2021
Arrived on site to install drain pump to resolve broken chopper blade. Installed new pump and tested. Found no leaks present and unit working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lakeway, TX 78734
Robert
Job Details:
04/20/2021
Arrived on job to replace sump and motor. After replacement test operation no leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD612ESS01
Near Austin, TX 78746
Luis
Job Details:
04/20/2021
Arrived on site for ice build up in ice chute. Tested dispenser ice door sealing correctly found large gaps in chute added sealer between liner chute gaps
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details:
04/20/2021
"Arrived on site to test unit for broken adjusters. Replaced adjusters, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details:
04/20/2021
Arrived on site to test unit for leaking from underneath. Found tub to pump hose was leaking. Needing new hose. Office to reschedule.; ordrng 1 W10899966 (tub to pump hose)
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRSS2
Near Briarcliff, TX 78669
Brandon
Job Details:
04/20/2021
"Arrived on site for customer complaint of unit not powering on, found failed fuse, I replaced fuse, unit still did not power on, found failed UI,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Jacob
Job Details:
04/20/2021
Arrived onsite to replace both panel and control. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Buchanan Dam, TX 78609
Cliff
Job Details:
04/20/2021
Arrived on site to diagnose a washer that is not cycling. Found fill valve faulty and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Austin, TX 78757
Scott
Job Details:
04/20/2021
"Arrived on site for poor draining dishwasher. Removed drain pump and found fins wearing down due to Debris stuck in drain pump area,. Replaced drain pump motor, ran diagnostics I?ll check normal. No water leaks detected at time of service job complete"
We serviced a
GE MICROWAVE
Model JVM3160RF3SS
Near Kyle, TX 78640
Richard
Job Details:
04/20/2021
Arrived onsite for the microwave door handle has broken off. During inspection found that the door handle is broken. Taking the door apart to replace the handle will result in clips breaking and when that happens cant put the door back together. Ordering complete door assembly with handle already installed. Office to schedule ; ordrng 1 WB56X11019 (Door assembly)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS
Near Lago Vista, TX 78645
Justin
Job Details:
04/20/2021
Arrived on site for a vent hood not venting properly. I gained access to top and found the tin pipe on wall blocking the damper from opening correctly. I advised the customer of my findings and that this would need to be fixed to solve the issue. I found the motor running as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76704
Al
Job Details:
04/20/2021
"Arrived on site and inspected dryer not drying properly and timer issues.Confirmed the complaint and found the cycling thermostat, element and timer all defective.Removed and replaced them, reassembled and unit tested as designed.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Wesley
Job Details:
04/20/2021
Arrived onsite and found unit operating with squeaky belt. Lubricated belt to eliminate noise. Unit is now operating quietly. Advised customer on repair. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KGCU462VSS00
Near Killeen, TX 76542
Tyler
Job Details:
04/20/2021
"Arrived on site for cooktop causing right front burner to click nonstop once activated until it was turned off again. Upon arrival I disassembled the unit and verified front right burner was not turning sparker off. After swapping the sparker ignition wires to test spark module I found issue with front right burner would move around to which ever sparker was plugged into original front right position. Customer had stated he had disassembled unit himself and sprays he founds main gas manifold has live voltage running through it some how. I tested all wired connections but found no shorts or voltage being sent into the manifold in any way during diagnostics.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Belton, TX 76513
Tyler
Job Details:
04/20/2021
Arrived on site for washer not allowing water to enter machine. Upon arrival I ran a diagnostics check and found F8e1 error code. Upon further inspection I found the cutoff valves were off behind machine. After turning water on I tested the unit and found the could side of the inlet valve not functioning correctly. I removed water line and verified pressure from hose was good. I then installed a new valve and reassembled and tested unit. Found cold water coming in faster into the machine as designed. No leaks before during or after repair call complete
We serviced a
KITCHENAID FREEZER
Model WRV986FDEM01
Near Temple, TX 76504
Tyler
Job Details:
04/20/2021
Arrived on site for refrigerator not cooling or making ice. Upon arrival found temps in bo5 compartments at FC-3/ffc-34. After inspection of fresh food evap I found no issues but when I removed and inspected freezer evap area I found a defrost issue occurring. After removing all ice build up I found evap fan had stopped functioning. After installing a new evap motor kit I reassembled and tested unit and found everything functioning as designed. Informed customer it could take 48 hrs to make ice.call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Copperas Cove, TX 76522
Wesley
Job Details:
04/20/2021
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Lorena, TX 76655
Al
Job Details:
04/20/2021
Arrived on site and inspected washer not agitating.Confirmed the complaint through diagnostics and found the actuator wasnt inserted into the cam as needed to complete cycles.I corrected the issue and customer witnessed the unit is now preforming as designed.Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REM0
Near Nolanville, TX 76559
Wesley
Job Details:
04/20/2021
Arrived onsite for some glitching function including intermittent heater function. Replaced control. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Tyler
Job Details:
04/20/2021
Arrived on site for refrigerator not allowing cubbed ice to function correctly and customer stating unit didnt seem to make enough ice. Upon arrival I found ice bucket half way full of ice with no signs of melting. Upon further inspection I found ice bucket was sitting mounted properly and the flap that allows for cubbed or crushed wasnt opening well enough. I replaced the ice bin and retested ice dispenser. Found unit wasnt crushing ice during cubbed selection anymore. Informed customer that since bucket is sealing well now to give it between 24-48 hrs to fill bucket with ice. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Al
Job Details:
04/20/2021
"Arrived on site to inspect unusual noises from a newly purchased side by side refrigerator.Place the unit into diagnostics test mode and found all functions of the unit were actively working properly.Tried to get the unit to mimic the sounds heard by customers, but couldnt duplicate the noises.Customer to record the noises in the future when they occur and forward to the office for further inspection.Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXNQ00
Near Temple, TX 76501
Tyler
Job Details:
04/20/2021
Arrived on site for refrigerator leaking water from the icemaker according to the customer upon arrival. Upon further inspection customers show me some photos of icicles that were forming from the icemaker and dripping down into the freezer compartment I was able to narrow down and find that the water valve had been the initial cause of the problem and was allowing too much water into the fridge whenever I was having power sent to it intern this led to the icemaker being overfilled and causing ice a former on the teeth while the motor is still trying to run and it broke the Teeth free from the motor. After getting authorization I was able to replace the icemaker as well as the water inlet valve and then reassembled and tested the unit and found there were no leaks coming from the icemaker or the valve at this time or during the repair at all and icemaker is now filling with the proper amount of water as designed call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Robinson, TX 76706
Al
Job Details:
04/20/2021
"Arrived on site and inspected washer grinding issues.Placed the unit in diagnostics test mode and unit tested as designed.Lifted the unit and accessed the cam and noticed the cam was worn and possibly causing the malfunction noises.Removed and replaced it, reassembled and tested and unit tested as designed Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killeen, TX 76542
Wesley
Job Details:
04/20/2021
Arrived onsite and found unit bearing audibly failed. Will need gearcase etc to repair. Unit is not accessible at this time. Advised customer unit must be moved from its current inaccessible closet to large room or front porch to have the gearcase replaced. Office to reschedule. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Lorena, TX 76655
Al
Job Details:
04/20/2021
Arrived on site and inspected dryer heating issues.Tested the unit with the switch down and the door open.Found the element and cutoff were both working properly.Found the customers will need to have the ventilation system cleaned properly.Customer also advised to clean the sensors between drying cycles to enable the unit to dry properly.Job complete
We serviced a
GE COOKTOP
Model CGU366SEH1SS
Near Austin, TX 78731
Leonardo
Job Details:
04/20/2021
Arrived on site to replace igniter. Replaced igniter test unit and unit test good. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Liberty Hill, TX 78642
Tommy
Job Details:
04/20/2021
"Arrived onsite for unit not heating. Upon arrival found unit element and thermal cut off damaged and OL on reads. Ordering thermal cut off and returning with element , left unit unplugged, customer paid service fee on CR. Office to reschedule upon receiving cutoff.; ordrng 1 279973 (Cutoff kit)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Kyle, TX 78640
Robert
Job Details:
04/20/2021
Arrived on job for complaints of door still open. Replaced latch kit. Door now strong hold.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Al
Job Details:
04/20/2021
Arrived on site and inspected ice maker in freezer not working.Confirmed the complaint and attempted to jump the ice maker and it still didnt work.Also tightened the customers freezer door handles.Office to schedule return services when part arrives.Needs more work ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS02
Near Austin, TX 78705
Jacob
Job Details:
04/20/2021
Could not perform the work to the unit as the screws for the burner heads were rusted. Let customer know know that there may be more to order for parts and more for labor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Lago Vista, TX 78645
Justin
Job Details:
04/20/2021
"Arrived on site for a microwave stopping after a few seconds of use. Upon arrival the customer stated the issue is she will close the door and in order to get it to run she has to push up on her door. Upon further inspection I found the door sagging some as the prior tech pointed out. I adjusted the door up again and tested the unit with a cup of water in it. However after trying a considerable number of times, I could not replicate the issue. I called techline and spoke to Adrian and received SR# 7730559215. Adrian recommended adjusting the hinges to fix the issue, which I had already done. We did find some damage on the left hand side door where the hinges are. Due to this he recommended replacing the door. Ordering door and office to reschedule. ; ordrng 1 W11173813 (Door)"
We serviced a
KENMORE DRYER
Model 796.802729
Near Killeen, TX 76542
Wesley
Job Details:
04/20/2021
Arrived onsite and found 2 rear rollers completely seized or bearing shaved through.All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID VENTHOOD
Model KXW8736YSS0
Near Austin, TX 78733
Kevin
Job Details:
04/20/2021
"Arrived on site and inspected vent hood and found there is no visible motor installed into vent hood, hey separate motor is installed somewhere into the ceiling/roof/attic that can be heard running. T
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78733
Kevin
Job Details:
04/20/2021
Arrived on site and inspected Icemaker and found cutting grid is broken. Sent a picture to KB/AHS. Icemaker is still getting cold and running water over evaporator plate. Will need a new cutting grid and possibly filter housing to correct issue.; ordrng 1 W11266112 (Housing) and 1 W10919199 (Cutting grid)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near Waco, TX 76710
Al
Job Details:
04/20/2021
Arrived on site and inspected dishwasher not starting.Confirmed the complaint and checked the door switches and both checked good.Found the child lock was activated.Called SW and was told how to disengage the child lock.Did so and unit now works as designed.Customer satisfied Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
04/20/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon opening sealed system found small refrigerant leak at filter dryer and resoldered drier. Pulled extended vacuum on unit and recharged system. All is working properly at this time and no water is hooked up to unit.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Lago Vista, TX 78645
Justin
Job Details:
04/20/2021
"Arrived on site for washing machine making a loud noise. Upon arrival the customer said it occurs when in high spin and sounded almost like bad bearings. I put the unit into diagnostics mode and found stored error codes F7E0 for loss of power and F2E1 for stuck button. I cleared the error codes. I then activated each component separately and when in low, medium, and high spin it sounded like a helicopter taking off. All other functions ran as designed and no abnormal sounds occurred in agitate. I gained access to the bottom of the unit and found the clutch, slider, and stator/rotor in good condition. I found no sign of oil leakage. Due to the F7E0 error code I checked voltage at the wall which was good. I checked the power cords continuity and it was good. I also found the control good. I found the wash plate in good condition as well.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78726
David Z
Job Details:
04/20/2021
"Arrived on site to diagnose washer that was not fully cleaning and had a broken agitator. On arrival customer told me they were having some issues getting the unit to do a thorough clean, and they had to put it on the heaviest cycles and max settings. Customer showed me how high it was being loaded, and it looks to be a bit over full. Advised slightly reducing load size and using the power boost feature. The agitator was cracked and broken, will need to be replaced. Ordering new agitator, ; ordrng 1 W11093899 (Agitator)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details:
04/20/2021
Arrived on site for toe plate not fully installed. Installed toe plate. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
David S
Job Details:
04/20/2021
Arrived on sight for ice not dispensing. We inspected the unit and work area. We found the dispenser motor turning. We found the impeller lose and not tightening correctly. We replaced the impeller. Job complete. No water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Scott
Job Details:
04/20/2021
"Arrived on site for dishwasher tripping breaker . Outlet ,power cord control checked normal. Ran diagnostics no errors all checked normal till end of cycle . Heater checked normal. Ohm out wax motor , found 40k . Ordering vent assembly. No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10428211 (VENT )"