Near Manor, TX 78653
Matthew
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite to replace previously diagnosed parts recommended by whirlpool tech line. Replaced upper and lower interlock with switch. Tested unit and did not have any changes in functionality. Called tech line and walked through voltage test and recommended changing wiring harness. Also in running diagnostics found error with code reference for start button. Received Gee:40.00.00 rather than Key 01. Will also order panel just in case. SR#7729008412. Office to reschedule ; ordrng 1 W11184553 (panl-cntrl) and 1 W11350916 (WIRE HARNESS- MAIN )
Near Smithville, TX 78957
Andy
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found all dispenser operated to be normal. Found unit is not making ice due to failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Tyler
Job Details: 11/03/2020
WASHER MAYTAG A512 Arrived on site for washer leaking during use. Upon arrival customer stated that they noticed that the washer was leaking when in a full cycle. Upon further inspection I found the fill line from valve to tub was cracked in one small area. I was able to cut and reattach the broken area of hose and insure leaking had stopped. Unit now functioning as designed call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose a microwave that is not operating. Tested all parts and components and found unit stuck in demo mode. Reset unit to proper operation and found microwave not responsive. Performed hard reset at breaker and also reset unit to factory settings. Microwave is now fully operational and no further repairs are needed.
Near Georgetown, TX 78628
Cliff
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL GS5SHAXSL00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found compressor failing. Compressor would need to be replaced to complete repairs.
Near Austin, TX 78749
Jacob
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived onsite for unit not getting cool in the refrigerator, only the bottom section was staying cool. Looked at refrigerator evaporator. Saw that connector for the fan was caroded coming out of the wall cavity. When taking the connector apart, the connector pin from the wall side had one of the pins come out. Called Techline to report issue.
Near Austin, TX 78725
Matthew
Job Details: 11/03/2020
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite for stuck RF burner. Upon inspection found valve on manifold for RF burner stuck depressed. As soon as gas was restored to unit gas was emitted through the burner even though the knob was in the off position. Will reed to replace manifold. Customer claims to have extended warranty. Advised would need to call in service through warranty for coverage (AIG 198817157). Please advise customer on follow up. Office to reschedule once coverage confirmed. ; saved tckt
Near Austin, TX 78732
David Z
Job Details: 11/03/2020
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site to follow up on leaking dispenser. Customer showed me video of a blue drip coming from the water inlet on the bellow. Found that customer is using Kirkland brand detergent, which has been found to be incredibly thick and hard to dissolve, especially in cold water. Bleach is mixing with the detergent that hasn’t dissolved or is slowly running into the tub, which was causing spots. Advised to try a different brand of soap, and use more hot water. There is no mechanical parts that can resolve the issue with detergent. Ran unit and verified there is no seeping valve, just normal dripping from residual water. All is working as designed. Call complete."
Near Austin, TX 78724
Luis
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for no cool. Pierced low side pressure reading -20 removed evaporator cover found traces of oil on evaporator,removed evaporator during installation of new evaporator cap tube broke called tech support ran video chat with tech support per tech support
Near Manor, TX 78653
Matthew
Job Details: 11/03/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for washer not getting any water. Put unit in diagnostics and found stored error code F3E2 inlet valve fault, F8E1 Long fill, F0E3 overload. Tested unit in auto test and did not get a good test from valve. Ran manual test and found that valve was faulty. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2020
VENTHOOD UNKNOWN UVL6048JSS0 Arrived onsite for venthood with flickering lights on low setting. Upon inspection I found what techline refers to as a hertz flicker where the lights will almost look as if they are vibrating. No repairs needed at this time. I am unable to reach techline to report at this time so I will try again in 2 hours. Job complete
Near Del Valle, TX 78617
Matthew
Job Details: 11/03/2020
WASHER MAYTAG MVW6230HW0 "Arrived onsite to replace previously diagnosed parts. Replaced UI panel, tested unit and unit is functioning properly properly."
Near Buda, TX 78610
Robert
Job Details: 11/03/2020
OVEN WHIRLPOOL RBS305PVS02 Arrived on job for complaints of door handle falling off. Confirmed handle off on one side. Reattached handle and test.
Near , TX 78612
Andy
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for range beeping and error code. Tested and inspected unit and found failed control and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 11/03/2020
MICROWAVE KITCHENAID KEMS309BSS01
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
WASHER MAYTAG MVWX655DW2 Arrived on site to diagnose a washing machine that water temperatures are not correct. Tested unit and found hoses hooked up backwards at time of installation. Reset hoses the proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78730
David Z
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL KUBR204ESB01 Arrived on site for refrigerator making noise. Customer showed me a video of noise coming from rear. Found condenser fan was making the noise. Found the frame / bracket for the fan a little tweaked causing some blade rubbing. Made minor bend to frame to straighten out fan and noise went back to normal. Unit is now working as designed. If issue returns we can try a new bracket and fan. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "On site and replaced missing ice shaft from previous visit. Ice will now dispense properly, job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 11/03/2020
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for shifter and hot and cold water reversed . During testing found that the cold water is the only water supply hooked up. Which is why the washer is not working properly besides the shifter error code. Replaced shifter due to error code and advised customer that they need hot and cold water supply for the washer to work correctly. After replacing the actuator washer tested fine and no leaks. Complete
Near Austin, TX 78753
Luis
Job Details: 11/03/2020
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site for no cool. Powered unit on,pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good checked both compartments no traces of dye found."
Near Elgin, TX 78621
Andy
Job Details: 11/03/2020
RANGE WHIRLPOOL WFC310S0EB4 Arrived on site for range error code. Tested and inspected unit and found failed wire harness with terminal block and power cord. Attempted to remove failed wire harness with terminal block and found harness defective. Ordering needed parts. Office to schedule return trip. ; ordrng 1 PT500 (cord-power) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11226234 (harns-wire)
Near Austin, TX 78737
Leonardo
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2020
WASHER LG WM3650HVA Arrived onsite for washer leaking from somewhere. Upon inspection I found some water streaks in the front under the door. I inspected the front bellow and some of the drain holes were clogged. I ran a diagnostics cycle and when in fill water began to leak from the back left side of the unit. I removed the top and found the tub hose bellow from the dispenser to the tub had a big hole in it and was leaking water and soap down and out of the unit. ordering Tub hose bellows (4738ER1004B) ; ordrng 1 4738ER1004B (TUB HOSE BELLOW )
Near Austin, TX 78727
David Z
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE704DWH0 "Arrived on site to diagnose dishwasher that was stuck on light load and would not progress. Found control panel failed again. . Replaced with new panel W10537426. Retested unit and control panel is responsive. All is working as designed.
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
WASHER GE WCSR4170G6WW Arrived on job for complaints of over filling. Found switch good and hose clear. Air dome blockage in un serviceable area. Will need to replace tub. Needs two hours. ; ordrng 1 WH45X20473 (washer tub assembly)
Near Georgetown, TX 78633
Tyler
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL MQU2057BEW0 Arrived on site for us standing up freezer needing a new evaporator fan blade due to Odom being broken. After installing the fan blade I was able to Rita’s the unit and verify that the sound is now 100% gone and the customer stated that they had not heard a sound that quiet in a long time and-unit functioning as designed call complete
Near Georgetown, TX 78628
Tommy
Job Details: 11/03/2020
DRYER MAYTAG MED3500FW0 Arrived onsite for dryer not heating. Upon arrival found both element and thermal cutoff were damaged. Replaced both and tested unit tested good. Job Completed.
Near Canyon Lake, TX 78133
Richard
Job Details: 11/03/2020
WASHER WHIRLPOOL WFW9400SW02 "Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code F20 for no water and pressure switch. All functions tested good during testing. Quoted customer for pressure switch, valve, flow meter, actuator. 1
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on job for complaints of spark in rear of unit. Found the terminal block damaged. Replaced terminal block customer will replace power cord.
Near Georgetown, TX 78628
Cliff
Job Details: 11/03/2020
DISHWASHER GE GDF610PGJ2BB Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found wires broken in user interface wiring harness. Repaired wires and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Brandon
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site to replace door and UI panel, after replacing, unit tested good."
Near Lago Vista, TX 78645
Lou
Job Details: 11/03/2020
WASHER GE GFW450SPM1DG "Arrived on site to inspect washer asking squeaking noises during spin. Upon further inspection, the customer advised the unit will squeak when there’s clothing in it and in the spin cycle. I pulled the unit out far enough to get the top panel off then placed the unit in a rinse/spin cycle and started it. While pulled the unit out, I find it not leveled as it rocked from back left to front right corners. When the unit began to spin, there were no unusual noises being made. When I rocked the unit from back left corner to front right corner, the pedestal/drawer began to make a squeaking noise that the customer identified as the noise they were hearing, I stopped the cycle and put the unit back in its space and put the top panel back on. I lowered the front right leveling leg and tested it by rocking back and forth and the unit did not rock, but the pedestal/drawer continues to make the squeaking noise. I advised the customer of this and advised there’s not anythin
Near New Braunfels, TX 78132
Noah D
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for low noise during alarms, checked all functions and found no issues. Complete"
Near Austin, TX 78703
Wesley
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite and replaced unit valve. Did improve some in fill rate. Also found seized float. Corrected float. Advised customer on repair. UI not needed.
Near Austin, TX 78730
David Z
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to install previously diagnosed dispenser flap and motor and icemaker. Installed items and retested. Unit is working as designed, door is sealing.
Near San Marcos, TX 78666
Andrew
Job Details: 11/03/2020
DISHWASHER FRIGIDAIRE FBD2400KW7B "Arrived on site to test unit for not draining. Found unit is working properly but water was coming in from sink because high drain loop was not installed. Installed high drain loop. Tested unit, unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge draw not working as designed. I inspected th e2 it and work area. I found the track missing a wheel. I am ordering the right side trqck to complete the repair.; ordrng 1 WPW10346890 (slide)
Near Austin, TX 78754
Scott
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for indicator lights would stay on for couple of days then would shut off . Checked burners ,all elements checked normal . Found burn marks on right front and left rear switches . Job complete ."
Near Pflugerville, TX 78660
David S
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator and defrosted it and replaced the evap motor and harness. I gained access to the back of the unit and replaced the power supply board. I tested the unit in test 4 and found it operating as designed. Job complete.
Near Canyon Lake, TX 78132
Andrew
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to test unit for partial or no display. Found console on but it was randomly entering different functions not selected. Checked connections, all were good. Needing console to fix issue. ; ordrng 1 W11428583 (CONSOLE)"
Near Georgetown, TX 78633
Tyler
Job Details: 11/03/2020
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator needing previously diagnosed icemaker. After installing necessary part I was able to retest unit and verify that it’s not heating the ice tray up and harvesting as designed. Call complete
Near Austin, TX 78747
Luis
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for cooling complaint. Per customer if she power cycles unit,unit will cool well for about a day,checked fresh food temperature on upper shelf temp reading 45 ran diagnostics thermistor reading 36 called tech support unable to reach tech support due to training. Replaced main control and side ui,advised customer to purchase a thermometer probe and place a glass of water in fresh food for 24hrs then check temp for an accurate temperature reading in fresh food."
Near Bastrop, TX 78602
Andy
Job Details: 11/03/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for washer not filling with water. Tested and inspected unit and found all operations to be normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/03/2020
DRYER MAYTAG MDE6200AYW "Arrived on site for dryer making a squealing sound. Performed diagnostics and tested operation to identify sound. Disassembled unit and found the felt no longer on front of drum. Will need to replace felt with high temperature glue. Locator pin 33001872 was broken, does not serve a major purpose on unit. I glued the pice back together and left on top of dryer setting on paper towel to dry and will install on return. ; ordrng 1 WP279368 (HIGH TEMP GLUE) and 1 WP33001807 (SEAL)"
Near Georgetown, TX 78628
Tommy
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL KBMS1454SSS3 Arrived onsite for microwave not heating. Upon arrival found magnetron diode and capacitor needed to be replaced after pulling unit. Job Completed.; ordrng 1 CNOTE (CUSTOMER REQUESTED TO IF THEY CALL BACK )
Near New Braunfels, TX 78132
Noah D
Job Details: 11/03/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site to inspect oven for not heating past 400, upon inspection and testing oven found the inspector had used a improper tool to measure and all functions of the ovens checked out. Heated to 450. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on. Performed diagnostics mode and tested ice maker operation. Found ice had dropped. Ran fill cycle and found ice maker filled. All tested good, no water leaks detected during service."
Near Austin, TX 78752
Matthew
Job Details: 11/03/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer not operating. Upon inspection found wire harness to control UI had loose connections. Recommended harness and power to IU was restored. Tested unit and unit is functioning properly. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator with handle that fell off or can’t secure handle. Upon arrival I found the handle removed. Customer stated that the installers left it that way. I found the set screws crooked inside the handle. I was able to re secure the screw to almost straight. I was able to secure the screws tightly to the unit. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11497943 (DRAIN PUMP )
Near Pflugerville, TX 78660
David S
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for fridge making a noise. I inspected the unit and work area. The customer played a video of the noise. The noise is coming from the freezer evaporator motor. I inspected the unit and evaporator I found no frost build up. I found the unit in adaptive defrost instead of basic defrost. I spoke to the customer about to two different defrost modes and how in adaptive it will occasionally make that noise. I changed the unit to basic defrost. Job complete. No water leaks detected.
Near Buda, TX 78610
Robert
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on job for complaints of temperature too warm. Found the refrigerator evaporator covered in ice. ; ordrng 1 W11087438 (motor-evap)
Near Leander, TX 78641
Lou
Job Details: 11/03/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to inspect ice machine not draining. Upon further inspection, the customer advised the unit would not drain and when it did drain it was making an odd noise and then the power shut off to the unit. I pulled the unit from the cabinets and when I moved the power cord to the pump, the unit came on. I drained the water from the reservoir ad when the external drain pump came on, it began to make a whining noise. I removed and replaced the pump and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78736
Kevin
Job Details: 11/03/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found customer is experiencing timed dry cycles not starting. Replaced timer and dryer appears to be working properly now. Also found airflow is restricted and recommended that dryer vent to the exterior of the home be clean/cleared by a service. Took one picture of airflow meter, job complete"
Near Leander, TX 78641
Lou
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator freezer door frozen shut. Upon further inspection, the customer had the unit unplugged I and defrosted and all doors open. Customer advised they saw icicles hanging from the ice maker. I found that one of the ice maker mounts was not secured and the ice maker was not sitting level. Leveled the IM and secured it and tested. Also found the fill tube was up against the ice maker chute. I trimmed some of the fill tube back and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 11/03/2020
OVEN WHIRLPOOL GBD307PDB1 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found items placed to far back in unit preventing proper airflow through compartment. Advised homeowner on findings and proper item placement to prevent future issues. No further repairs are needed at this time and no leaks were found at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the inlet hose being crimped and the valve not opening fully, I removed and replaced the valve and hose. Also, due to the bottom rack being badly warped, I removed and replaced it and transferred the wheels from the old rack to the new. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 11/03/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site ,replaced valve . Ice maker is now filling and harvesting normally . No water leaks detected at time of service .job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 11/03/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating . Found outlet not having both legs of power . Spoke to customers electrician and explained outlet is dropping leg . Job complete .
Near Buda, TX 78610
Robert
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL MFF2258F Arrived on job for complaints of door not level. Shimmed rear right side of refrigerator floor. Doors now Norma.
Near Georgetown, TX 78626
Tommy
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator lights not working. Found top lights inactive due to freezer light failure. Ordering freezer light office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (LIGHT )
Near Taylor, TX 76574
Andy
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78751
Matthew
Job Details: 11/03/2020
RANGE GE JGB660EEJ4ES Arrived onsite for RR burner not working and gas smell. Upon inspection found food debris plugging gas orifice. Removed debris and burners functionality was restored. Tested unit with digital leak detector and found no signs of a leak. Job complete
Near Austin, TX 78758
Wesley
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found wiring harness to solenoid had come unattached. Unit only produced crushed. Corrected wiring harness. Unit is now dispensing properly. Advised customer on repair.
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH32517AS0 Arrived on job for complaints of not showing door closed. Found the interlock switch damaged. Replaced interlock kit and test.
Near Austin, TX 78717
Kayman
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite for dishwasher leaking unit. Upon putting the unit into diagnostics I could not get it to leak on any of the functions. The customer advised that the leak was coming from right in the middle of the sump assembly but I could not recreate during the diagnostics cycle and advised it might take a while for the leak to show it’s self. I recommended replacing the sump and motor. . Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 11/03/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit not turning off when it is done with the cycle. Tested unit. It will not turn off. Replaced the timer. Tested unit. Unit test good. Will turn off and give loud buzz once again when the unit completes. No issues at this time. Job complete
Near Elgin, TX 78621
Andy
Job Details: 11/03/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for washer issues . Upon arrival customer informed that issue is that unit does not seem to be agitating well and loose top panel. Found panel loose due to failed clip. Removed failed clip and replaced with new. Checked for error codes and found none. Tested unit and all operations appear to be normal. Called tech line and spoke with Kathy (SR# 7729194442) and was instructed that unit is operating as designed. No water leaks present at time of service.
Near Austin, TX 78730
David Z
Job Details: 11/03/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to diagnose microwave timer said had made a pop on usage after installation. Tested all functions of the unit at customer request to verify all was working. Found the Mag and Heating element are both good, but convect element is not working. Also found the cavity light out. Unit will at minimum need a bulb and convect element, and possibly a control as well.
Near Austin, TX 78735
Jacob
Job Details: 11/03/2020
MICROWAVE GE SCB1001KSS01 Arrived onsite for unit not responding or display showing anything. Tested unit. Found that display was not working but unit was taking button presses. Replaced the digitron display board. Display board did work but still flickering. Ordered parts. Need authorization before returning. Office to reschedule; ordrng 1 WB27X10858 (power control board) and 1 WB27X10860 (power board pcb) and 1 WB27X10861 (microwave control bo) and 1 WB27X32849 (RELAY BOARD )
Near Round Rock, TX 78681
Paul
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I installed another control kit consisting of the UI and main control. I set the unit for an 8 hour defrost. The unit came on and was working as designed and while I was there went into a defrost. Call complete.
Near Austin, TX 78727
David Z
Job Details: 11/03/2020
WASHER WHIRLPOOL WFW9050XW00 "Arrived on site to diagnose leak coming from washer. Ran unit on delicates and found no leak present. Ran unit on an affresh cycle and saw a large leak coming from where the bellow and tub meet on the inside. Felt warping in the bellow in that area. Also found a large amount of rust in the cabinet / floor plate going to the pedestal too.
Near Georgetown, TX 78628
Tommy
Job Details: 11/03/2020
COOKTOP KITCHENAID KECC568RPB02 "Arrived onsite for center cooktop not heating. Upon arrival turned unit off at breaker and removed unit. Removed glass top and tested center burner found it was reading as open, ordering center element. Found unit left front had some rust build up showed customer, customer requested that was replaced as well. Ordering left front element as well. Office to reschedule for part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (TO REQUESTED ) and 1 WP8285847 (CENTER ELEMENT ) and 1 WP8285847 (LEFT FRONT ELEMENT )"
Near Pflugerville, TX 78660
David S
Job Details: 11/03/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previous diagnosed part. I gained access to the inlet valve and tested voltage to the valve while in standby mode, I found no voltage. I replaced the water valve and tested the unit. I found the valve working as designed, and shutting all the way. Job complete. No water leaks detected."
Near Austin, TX 78744
Jacob
Job Details: 11/03/2020
RANGE WHIRLPOOL WEE750H0HZ1 "Arrived onsite for display to unit not working. Turned off power from the fuse box, then turned power back on. Display was working once again. But display still needs to be replaced and also while testing unit, the unit would not start heating. Ordered parts. Office to reschedule.; ordrng 1 W10245259 (block-term) and 1 W10854344 (cntrl-elec)"
Near Austin, TX 78746
Kevin
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found saved error codes 6/4, 6/3, for suds/overflow. And float switch in a position. Found drain hose does not have a high drain loop and added one to prevent siphoning back into dishwasher. Customer was recently using ecologically sound detergent that could possibly have created too many suds. Did not find any new errors during the diagnostic cycle customer will continue to monitor the dishwasher to see if either of these things fixes the issue.
Near Georgetown, TX 78626
Tommy
Job Details: 11/03/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA Arrived onsite for ice maker not working. Upon arrival found ice maker motor was dead. Replaced ice maker and received check. Job Completed.
Near Austin, TX 78749
Jacob
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dispenser detergent door broken. looked at unit, saw the door was broke to the dispenser. Replaced dispenser. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/03/2020
WASHER MAYTAG MHW8630HW1 Arrived onsite and found dispenser issue with soap not depleting in load and go. Replaced drawer. All checks good.
Near Round Rock, TX 78681
Paul
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. The screws for the cover are wrong. I installed the new bushing and it would not go all the way down on the right hinge causing the door to be raised higher than the left door. The bushing will need to be ordered again and also ordering the hinge JIC. Ordering parts research 2EA Hinge cover screws, W11223833 hing-bushg, W10816323 hinge-door, W11199487 cover, & W11204565 cover. I called techline and spoke with TJ SR# 7729185768 and he attached the screw photos to the SR file to try and help us get the correct screws. Office to RS.; ordrng 2 PARTSRESEARCH (HINGE COVER SCREWS)s and 1 W10816323 (hinge-door) and 1 W11199487 (cover) and 1 W11204565 (cover) and 1 W11223833 (hing-bushg)"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for dishwasher with upper rack falling and a pice broke off. Upon inspection I found the upper rack right side adjuster had broken off the track causing it to fall. job complete.
Near Austin, TX 78739
Luis
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for noise complaint and door issue. Found issues with front wheel assembly,adjusted wheel assembly tested door operation good."
Near Austin, TX 78737
Luis
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no upper lights in fresh food. Diagnosed a defective freezer led module,replaced led module in freezer section all leds working as designed after replacement.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/03/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to install previous diagnosed parts. Found thermistor was reading kilo ohms. Measured resistance on motor and found at 1.8 ohms low than normal. Measured live voltage on control and found no voltage going to motor. ; ordrng 1 DC92-01729P (CONTROL)
Near Austin, TX 78746
Kevin
Job Details: 11/03/2020
DISHWASHER KITCHENAID KUDT03FTSS0 "Arrived on site and inspected dishwasher and found control board is burning out, took one picture. At least one connection on the harness is also failing both would need to be replaced in order to correct issue quoted for repair.
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace icemaker for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Leonardo
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for loud noise. Test unit and found wire harness hitting blower. Secured wire harness away from blower test unit and unit test good job complete.
Near Austin, TX 78758
Scott
Job Details: 11/03/2020
MICROWAVE IKEA IBMS1455DS00 "Arrived on site ,replaced inner and outer buttons . Unit is now functioning properly . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to inspect refrigerator with spots on the right door and ice falling out the ice maker. Upon further inspection, I found the ice maker cover sagging on the right side and the cover bracket not fully mounted on the right side. I tightened the screw on the bracket and tested the ice maker and found it operating as designed. I tested the ice dispenser door and found it operating as designed. The door remains open for 10 seconds after dispensing. I advised the customer of my findings that the ice maker cover was getting caught/stuck on the ice bin and not opening to allow the ice to drop into the bin; therefore, when opening the freezer door, it pulls the bin away from the cover and the ice drops onto the floor. The customer pointed out a scuff mark on the right RC door near the handle and also discoloring the left FC door handle. I am ordering the left FC door handle and the right door skin is on order. Office to schedule return servic
Near Austin, TX 78759
Wesley
Job Details: 11/03/2020
MICROWAVE KITCHENAID KMLS311HBS2 Arrived onsite and replaced micro door. All checks good.
Near Austin, TX 78754
Scott
Job Details: 11/03/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer making a loud ratcheting noise . Ran diagnostics got 0-7, 7-3, 0-3 error code . Found a lot of play on bottom portion of shaft . Ordering gearcase ,slider . No water leaks detected at time of service. Call to set return .; ordrng 1 W10734521 (slider) and 1 W11423759 (GEARCASE)"
Near Leander, TX 78641
Kayman
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for ice maker not producing ice. Upon inspection I found the FC evaporator cover had frost built up on the outside. I tested the thermistors and defrost heater through and all tests passed. I accessed the drain tube in the back of the unit and found it had a clog. I cleared the clog and sealed the drain tube. I then accessed the FC evaporator and steamed all the ice off the evaporator. With the evaporator clear and the drain tube clear I advised the customer to keep an eye on the unit as it may still need to have to HV control replaced due to an updated version of the software.I advised that if the HV control needs to be replaced then we would have to return and charge for the part.No leaks detected during time of service. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on job for complaints of display not working. Replaced control but no change. Will need door to correct issue. ; ordrng 1 W11186019 (DOOR)
Near Austin, TX 78717
Kayman
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for dripping sound coming from refrigerator. Upon inspection I found the warning tag on the power cord was tapping against the wall from the condenser fan blowing. I removed the tag and the noise went away. I also removed any unnecessary tape or tabes from the cord and back of the unit. No leaks detected during time of service. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for The ice maker dispenser is still not working one day after we have done the scheduled repair Renter informed me that yesterday the ice maker started making ice again and the dispenser has worked since the last time I left. I replaced the coupling and shaft to ensure the new motor wasn’t turning the old coupling and shaft that was possibly stripped. New coupling and shaft installed and dispensing ice as designed. Job completed.
Near Leander, TX 78641
Jonathan S
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for cooktop leaking gas. Inspected unit and work area. Found right front burner has wrong burner cap and causing improper flame. Will need to replace burner caps and will return with burner head on hand. Office to schedule appointment when ETA is available. ; ordrng 1 8286815 (RIGHT FRONT BURNER HEAD) and 1 W10819916 (BURNER CAP)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/03/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for cci maytag washer- lid is not locking cant change selection, also stop at mid cycle and shut offPlaced in diagnostics and fault code F2E1. I replaced the control board and placed back in diagnostics. Error code was cleared upon entering diagnostics. Ran calibration with no faults. UI and board communicating as designed. Job completed."
Near Leander, TX 78641
Jonathan S
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop leaking gas. Inspected unit and work area. Turned gas to unit on. Calibrated gas sniffer. Used 2 different types of gas sniffer and all purpose gas leak detector. Inspected incoming gas line with all purpose and inspection mirror. Disassembled unit and looked for possible gas leak. No gas leak was found. Assembled unit and tested all operations. All cooktop operation tested good. Still found smell coming from underneath unit in cabinet. Turned gas back off to unit. Recommend to replace incoming line going to unit and retest for gas leaks.
Near Austin, TX 78735
Jacob
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived onsite for unit having issues with the doors not sealing properly. Looked at unit. Saw that both refrigerator doors needed new gaskets and new rail mullion, also that the left door is sitting too low for the rail mullion to catch the top track to seal properly, the closer needs to be replaced at the bottom of he left door to raise it up. Ordered parts. Office to reschedule.; ordrng 2 W10830046 (gasket-fip)s and 1 W11177238 (rail-mulln) and 1 WP12028505AP (ref dr closer cam)"