Arrived onsite for oven having damage. Looked at the oven and found damage on the control panel. Ordered part. Office to reschedule ; ordrng 1 W10825357 (Control panel)

"Arrived onsite for refrigerator rocking. Upon inspection found Cabinet is creased and wheel holder is bent in. Call tech line for assistance. Because damage caused crease in cabinet, .

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. After further testing I found abnormal defrost issue in fc caused by a failing defrost thermostat and control causing intermittent defrost at random times. Replaced the control & fc harness. Reassembled and reprogrammed new control to unit. Found unit working fully as designed and not allowing defrost heater to kick on randomly. Informed customer to give unit 24hrs to s5ablize temps. Call complete

"Arrived on site for complaints of oven not heating correctly. Found 120vac at the wall, and polarized. Found terminal block burnt up. Took picture. Will need new terminal block and wiring harness to complete repair. Office to reschedule.; ordrng 1 W11176673 (Main harness) and 1 WPW10245259 (Block)"

"Arrived on site and inspected range and found there is a rattle/vibration coming from the rear panel when the cooling fan is running. Removed rear panel and added sound pads at contact points, after reattaching rattling has stopped. If issue continues will need to order 10 sound pads, job complete"

Arrived on site to test unit for unit leaking. Test unit and found steam coming out of exhaust. Job complete normal operation of unit.

"Arriced on site to follow up on refrigerator with low ice production and had warmed in the freezer. On arrival checked temps and found as follows. Temps: RC at 35, FC at -11. Thermistor reading at -9 on FC evap, -11 in FC, 35 in RC. Compressor is cool to the touch. RC average 35, FC average 2. Unit seems to be inconsistently cooling in the freezer compartment, causing a shortage of ice as well. Since thermistor reading are matching Temps and unit is not overheating the compressor, ordering the updated control kit for this model with new main control and UI per parts instruction. Power cycled unit. Office to schedule return when parts are received. Unit is adequately cooling at this time and has no indications of a sealed system failure. ; ordrng 1 W11533213 (Control Kit)"

"Arrived on site to test unit for no ice production, tested unit found water valve not activating during diagnostics, removed cover, valve receiving 120VAC but not opening, Recirculating pump is making a very loud grinding noise, recommend to customer replacing water valve, Recirculating pump and reservoir drain pump, office to reschedule ; ordrng 1 W10897719 (Valve) and 1 W11566406 (Recirculating pump) and 1 W11542868 (Reservoir drain pump)"

"Arrived on site for dishwasher having rust on door panel and not cleaning well. Inspected unit and work area. Identified rust spots and found minor scratch on panel (see SD-PIC). Performed diagnostics mode, no stored error codes. Monitored test cycle and measured amp draw to element. Found element drawing 7.5 amps. Found spray arms turning as des. Called Whirlpool tech support and spoke Robert. Used Weimar stainless cleaner and removed rust spots. Robert stated to address user care guide information with customer. Spoke with customer on soap and operation. All tested good, no water leaks detected during service. (Sr# 7732748472)."

"Arrived on site and replaced harness recommended by techline on previous visit, this did not have any positive affect. Spoke with techline again, control board, harness, and door locks have all been changed out and issue is still happening.

"Arrived on site to diagnose refrigerator with ice melting in icebox. Customer requested I swap out the water supply line as well. Replaced water supply line and ran through DC circuit checks. Found ice box fan is surging often and not staying consistent. The adapter on the rear of the icemaker is also leaking and has ice built up around it. Advised customer we need to replace icebox fan and adapter to resolve the melting ice. returning with UI and PCB if needed after ice box fan is replaced. . ; ordrng 1 W11089931 (UI)"

Arrived on site to test unit for oven not getting to temp. Test unit and found unit getting to 352? at 350 job complete.

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker ran through a cycle and filled with water.

"Arrived on site for complaints of unit not starting, and getting door open error message. Found interlocks with several burnt up terminals

"Arrived onsite to replace housing. Upon replacement of the part, noticed the new one was damaged and found that the unit had other multiple issues.

Arrived on site for refrigerator not cooling in fc and making a loud noise. Upon arrival confirmed issue and found a major defrost issue had occurred in fc. Fan motor was grinding against the ice built up. Found following results Rc thermistor is ohming at 7.14k rc evap thermistor at 7.22k. Fc thermistor 25.4k and defrost thermostat is at 41.3k. Freezer has a major defrost issue. Called techline and spoke with Leon sr#7732751397. Together we determined unit had a failing ui and hv control as well as a failed fc evap fan asm. ; ordrng 1 W11330971 (Ui control) and 1 WPW10675033 (Hv control) and 1 Cnote

"Arrived on site and dropped off disposal, job complete"

Arrived on site to replace display board and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for dishwasher not drying. Ran diagnostics got 8-1 errror code . Found lots of suds in tub . Found dispenser leaking . Also found sensor homing out of range . Ordering dispenser and sensor . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10705575 (Sensor) and 1 WPW10199696 (Dispenser)"

Arrived on call for not cooling. Found the fans all working and compressor running but no frost pattern. Will need SS repair. ; ordrng 1 Research (Compressor) and 1 Research (Evaporator)

"Arrived on site for right front burner not sparking . Found electrode failing . Will need both burner head and orifice holder and screws due to screws being rusty . Other screws on burner heads are good to remove . No gas leaks detected at time of service. ; ordrng 1 74010772 (Orifice holder) and 2 WP8273062 (Screws)s"

Arrived on call for complaint of not working. Test light and both fan speeds. Valentines fan working properly.

"Arrived on site for ice machine making abnormal noises. Inspected unit and work area. Performed diagnostics mode and tested all components. Had customer listen while running components. Was not able to get unit to make noise that customer was describing. Ran unit in normal operation. Monitored rinse cycle and ice production. All tested good, no water leaks detected during service. Spoke with customer on operation."

Arrived onsite for compressor replacement. Found unit needed lokring on aluminum cap tube. Will need to order lokring and Parts research rear wheels. Wheel has failed. Office to reschedule ; ordrng 1 Lokring (Lokring) and 1 Partsresearch (Rear wheel)

Arrived on site for washer not operating correctly. Upon arrival confirmed issue with customer. Found no errors in Diagnostics. After further testing found no failures in diagnostics operation tests or normal cycle operation tests. After discussing complaint with customer I found that prior installer hadnt discussed with customer how unit is meant to function or be started properly. Instructed customer on how to properly start unit and get proper cycles selected. At this time unit is fully functioning as designed. No leaks found during tests. Call complete

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for right burners not igniting correctly. Test unit and found burner caps not on correctly making flame pop and not come on evenly. Secured burner caps test unit and unit test good.

Arrived on site for dishwasher needing previous diagnosed parts. Upon arrival reconfirmed part of prior diagnosis. Found ACU as well as float switch both functioning as designed. Acu had stable 120v connection being received and sent. Found float switch cutting off water supply as designed and ohming within specs. Found motor failing and overheating when power was applied then seizing up. Replaced motor. ; ordrng 1 W10142297 (Tub)

"Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. The customer advised theyve been hearing a fan knocking in their freezer and have had temperature issues. The husband did explain that his wife sometimes leaves the freezer door open and the whole freezer is frosted by the time that they open their freezer again. Ran through diagnostics and checked all thermistors and freezer sensors. All checked good. Ran through the defrost sensor and the defrost sensor passed. Ran the unit through a force defrost and found the heater kicking on and starting to defrost the evaporator. Spoke to PR and was advised to check resistance readings on the freezer thermistors and sensor and all checked good. Found 9.85k ohms for the fc evaporator sensor and 7.64k ohms for the FC compartment thermistor. I told the customer that because the unit is showing me that its working properly at this time, the only other issue would be with an electronic issue between one of the boards. I did advise the customer that it is possible that because they dont always close their freezer door, they may have built up too much ice for the defrost heater to handle. I told the customer to defrost the unit manually due to the evaporator cover being covered with ice buildup.

Arrived on call for complaint of not cooling. Found the return air blocked with ice. Removed ice and air flow returned.

"Arrived on site to test unit for doors not leveled, customer stated that attempts were made to level but did not work, stated to customer that the unit has leveling feet, customer was unaware, leveled unit, customer satisfied with results,job complete"

"Arrived on site to diagnose dishwasher that has leaked several times. On arrival customer informed me that the last cycle did not leak at all. Ran unit for 10+ mins and couldn't find any leaks. Tested several drain and fills and couldn't verify leaks. Judging by baseboards there has been water somewhere under the cabinet. Advised to run the unit with the toe kick off and take video if they can see any leaks. No repair performed since issue could not be duplicated.

Arrived on site for dishwasher not functioning. Upon arrival confirmed issue. After entering diagnostics I found FA E5/E4. After further testing found heating element leaking and causing unit to think water wasnt in 7unit. Replaced element then reassembled tested unit. Found dishwasher fully functioning as designed. No leaks found at time of service being completed and tested. Call complete

Arrived on site for vent hood fan not working. I inspected the unit and work area. I found the lights working. I found the fan humming but not spinning. I removed the fan assembly and found two screws that are too long and stopping the fan from spinning. I tested the fan outside the shroud and it worked as designed. The builder will have to come out and replace or remove the screws. Job complete.

"Arrived on site and sound customer is experiencing clothes not washing properly. found actuator arm is not in cam kit ring. Reattached actuator arm and it is now working properly again, job complete"

Arrived on site to diagnose an oven that is giving error code. Found ui errors saved in diagnostics and replaced ui . Tested unit and found all is functioning properly at this time.

"Arrived on site and inspected warming drawer and found drawer is difficult to pull forward and to close. Removed drawer to take picture of model and serial number and when drawer is reinstalled issue has been corrected. There was likely some small packing debris in ball bearings resetting drawer has corrected issue, job complete"

"Arrived on site for no lights in fresh food section. Diagnosed defective leds,replaced upper left and lower left wall led module."

"Arrived on site for install of previously diagnosed part, with second technician. Before pulling the dryer down, ran some tests. Found that when unit went into high speed spin, a high pitch squeak noise was happening. The rear bearing is dragging and a new tub assembly is needed. Will also bring back rotor, stator, and control board to ensure completion of job. Will need 2 man, 2 hour. Office to reschedule.; ordrng 1 W11287253 (Tub assembly) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

"Arrived on site for complaints of o ice production. Found FC door not closed all the way, and freezer full of frost. Took pictures. Removed all frost build up and inspected the door seal. Once all frost was removed, the door is closing and sealing good. Found ice tray full of fresh ice, and saw fresh ice drop into the tray while inspecting. Also heard icemaker fill with water. Ran test and ice maker is functioning as designed. Advised customer to make sure door is always closed all the way. Advised customer to make sure food items are not stacked too high, causing the icemaker arm to get stuck in the up/off position. No water leaks detected, job complete."

Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer showed me where the water had been leaking and found some water damage. See pictures. I found the diverter valve leaking.

"Arrived on site to diagnose refrigerator that is not cooling at all. Customer said unit fans were running but unit isn't cooling. Found compressor wasn't running. Start relay had voltage but was not engaging. Tested with a spare start device from truck stock. Unit kicked on and started cooling. Talked with SW who had me monitor the Amp draw and found Amp draw consistently increasing. Customer advised to remove a massive dust buildup from the coils and rear of unit. I advised they must monitor the unit, as compressor likely caused the original start device to fail. Advised customer that the sealed system is likely failing causing the problems. Call complete."

Arrived on site for microwave not turning on/getting power. Upon arrival confirmed complaint And verified unit had stable 120v connection. After further testing I found all 4 door switchs functioning as designed. Found fuse on noise filter had blown. Used a tester fuse and found unit powered back on. Found all heating hardware fully functioning as designed with tester fuse.

"Arrived to inspect microwave that intermittently trips the breaker. Tested the unit and Unit didnt malfunction. Is heated and didnt Tripp. All of customers outlets in kitchen are on the same gfci outlet series. Customer advised when they have the crock pot, toaster and other items on at the same time is when the issue intermittently occurs. Unit didnt malfunction on this date when put to the 2 minute water cup test, twice. No parts needed at this time. Customer encouraged to replace gfci with standard breaker."

Arrived back on site to inspect unit not dispensing ice. I tested the unit after reseating the ice container and couldnt duplicate the failure. the customer to dispense ice and it worked for her as well. No parts needed at this time. Job complete

Arrived on site for a refrigerator thats not dispensing ice. Inspected unit and work area. Confirm the customers complaint and remove the ice from the container. From the container arm was detached from the back plastic piece and thus was not allowing the motor to catch the rotator arm. Fixed the arm back onto the back plastic piece and tested the unit. The unit began to work as designed. Call complete.

Arrived on a 2/2 for a dishwasher dispenser not functioning properly. Confirmed the complaint and found the actuator on the dispenser assembly was defective causing the malfunctions. Removed and replaced it and unit tested properly. Job complete

"Arrived to inspect side by side refrigerator with ice dispensing issues. Unit was making ice, but not dispensing it. When pad was pressed the flap opened, but the auger motor wasnt working. Ordering WP2252130 auger motor. Office to schedule return services. Needs more work ; ordrng 1 2252130 (AUGER MOTOR)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced oven user interface console and tested the unit. The unit reached 400?F temperatures in both ovens and were cycling properly. Did not get any error messages while on site. Advised the customer to keep an eye on their unit and a call back if any other issues persist.Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested the unit. The unit began to operate as designed. No leaks present during operation. Call complete.

"Arrived on site to inspect unit for not turning on the upper light on fridge cab, only the top left one was out and it still had the new plastic on it.Changed 1 module and tested. All functions returned. Complete"

"Arrived on site and replaced timer diagnosed by previous technician, after replacement dryer still wouldnt run and trips breaker immediately. Spoke with techline and thermostat heater is reading 7 ohms, They said this is likely the reason for the experience, 7732753124 replaced thermostat and this did not correct the issue. Next spoke with SW and went wire by wire circuit by circuit and could not find the reason the breaker keeps tripping. Will need to bring back all parts again including wiring harness ; ordrng 1 WPW10117655 (Pts) and 1 W11050715 (Switch) and 1 WPW10185982 (Timer) and 1 W10704067 (Harness) and 1 279827 (Motor) and 1 WPW10237959 (Door switch) and 1 279838 (Element) and 1 W10900067 (Cut off kit)"

Arrived on site to test unit for burner not igniting. Test unit and found unit not converted to LP correctly. Put the correct orifices to correct burners test unit and unit test good job complete.

Arrived on site to follow up on refrigerator not producing ice. Checked icemaker and found the ice bucket had a sheet of ice in it due to water spraying out of a frozen over fill cup. Removed icemaker and bucket and removed the ice buildup. A piece of Styrofoam had lodged in the fill cup. Used some silicon to seal the Styrofoam by the fill tube. Unit is now working as designed with no further leaks. Call complete.

"Arrived on site for a washing machine that is shaking. Inspected unit and work area. Ran the unit for diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and the unit ran as designed. Ran the unit through a high speed manual spin and the unit ran as designed. The customer stated that she does not overload this washer and that she only lives with her husband. She advised that they only throw in two towels with a couple small hand towels and the unit will go off balance. She also advised that when she runs lighter loads with a pair of jeans, the unit still goes off balance. I did notice underneath her washer the unit is sitting on a plastic tub which is sliding when the washer is pushed or pulled. I did advise her to remove the tub underneath the washer to avoid the unit sliding. Also went over loading techniques and the unit is working as designed. Call complete."

"Arrived on site to install previous diagnose parts. I removed the failed console and replaced the console, display board, and main control with new. I reassembled the unit and tested it. It is now working as designed. Job complete."

"Arrived on site for ice build up in freezer. Found excessive ice build up on right side liner walls and roof,closed door found right side of freezer door not closing causing warm air to enter freezer. Removed door and drawers removed ice on walls,adjusted brackets,reinstalled drawers and freezer door. Door sealing correctly to cabinet no gaps between gasket and cabinet

Arrived on site for refrigerator with. Rosen door bin. Upon arrival confirmed complaint. Upon arrival customer also stated water/ice dispenser+icemaker were all fully functioning as designed. Found lower right side shelf bin in rc door cracked. Replaced bin. Unit functioning as designed call complete

Arrived on site for microwave not turning on/getting power. Upon arrival confirmed complaint And verified unit had stable 120v connection. After further testing I found all 4 door switchs functioning as designed. Found fuse on noise filter had blown. Used a tester fuse and found unit powered back on. Found all heating hardware fully functioning as designed with tester fuse.

"Arrived to inspect microwave that intermittently trips the breaker. Tested the unit and Unit didnt malfunction. Is heated and didnt Tripp. All of customers outlets in kitchen are on the same gfci outlet series. Customer advised when they have the crock pot, toaster and other items on at the same time is when the issue intermittently occurs. Unit didnt malfunction on this date when put to the 2 minute water cup test, twice. No parts needed at this time. Customer encouraged to replace gfci with standard breaker."

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found bad shift actuator, replaced actuator, tested unit,unit now running as designed, no leaks detected job complete"

Arrived onsite for the unit not make ice. Looked at the ice maker and ice maker looked to be broken. Ordered ice maker. Office to reschedule ; ordrng 1 W11546935 (Ice maker)

"Arrived to inspect side by side refrigerator with ice dispensing issues. Unit was making ice, but not dispensing it. When pad was pressed the flap opened, but the auger motor wasnt working. Ordering WP2252130 auger motor. Office to schedule return services. Needs more work ; ordrng 1 2252130 (AUGER MOTOR)"

Arrived onsite to install previously diagnosed pats. Upon arrival I installed pats and found unit operating as designed.

"Arrived on site and replaced timer diagnosed by previous technician, after replacement dryer still wouldnt run and trips breaker immediately. Spoke with techline and thermostat heater is reading 7 ohms, They said this is likely the reason for the experience, 7732753124 replaced thermostat and this did not correct the issue. Next spoke with SW and went wire by wire circuit by circuit and could not find the reason the breaker keeps tripping. Will need to bring back all parts again including wiring harness ; ordrng 1 WPW10117655 (Pts) and 1 W11050715 (Switch) and 1 WPW10185982 (Timer) and 1 W10704067 (Harness) and 1 279827 (Motor) and 1 WPW10237959 (Door switch) and 1 279838 (Element) and 1 W10900067 (Cut off kit)"

Arrived on site to test unit for burner not igniting. Test unit and found unit not converted to LP correctly. Put the correct orifices to correct burners test unit and unit test good job complete.

Arrived on call for complaint of not starting. Found the power supply for L1 not there. Will need to have the supply issue correct.

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite to install cooktop. Upon inspection of old cooktop I found that the screws were all rusted out I am ordering 1x wp3368921 SCREW-TORXOffice to reschedule.; ordrng 1 WP3368921 (SCREW-TORX)

Arrived onsite for the unit not make ice. Looked at the ice maker and ice maker looked to be broken. Ordered ice maker. Office to reschedule ; ordrng 1 W11546935 (Ice maker)

Arrived onsite for rang not igniting in oven. Upon inspection I found back ignitor burnt out. I installed new one and tested unit and found unit operating as designed.job complete

Arrived on call for complaint of not starting. Found the power supply for L1 not there. Will need to have the supply issue correct.

Arrived onsite for DW not working. Upon arrival I put unit into diag mode and found code f1e1 I power cycled unit and found no change I check harness for continuity found it good. The I in stalled new sump and motor and tested unit and found that it would ash now but not drain. I installed new drain pump and tested unit and found that unit is now operating as designed.

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

"Arrived onsite for unit making noise during operation. Tested the unit and heard some vibration noises. Upon further inspection, found that the fan had lint and causing the fan to spin out of balance. Removed the lint. Tested the unit. Unit tested good. No issues at this time. Job complete.

Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)

Arrived onsite to install cooktop. Upon inspection of old cooktop I found that the screws were all rusted out I am ordering 1x wp3368921 SCREW-TORXOffice to reschedule.; ordrng 1 WP3368921 (SCREW-TORX)

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller would not turn with motor upon further inspection I found impeller cross threaded onto the motor.I am ordering 1x WPW10309864 DIVIDER. To complete repair.office to reschedule.; ordrng 1 WPW10309864 (DIVIDER)

"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found right adjuster broken. Removed top rack and adjusters. Installed new adjuster and reinstalled rack. Tested rack operation. Performed diagnostics mode, no fault codes. Monitored test cycle operation and found unit working as designed. Spoke with customer soap usage with home water softener."

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller would not turn with motor upon further inspection I found impeller cross threaded onto the motor.I am ordering 1x WPW10309864 DIVIDER. To complete repair.office to reschedule.; ordrng 1 WPW10309864 (DIVIDER)

"Arrived on site to replace valve, after replacing, unit tested good.

"arrived on site for washing machine not filling with enough water and not spinning out. I inspected The the unit and work area, I found fault codes F9e1 long drain, f7e6 motor fault. I ran a diagnostics cycle and found the cold valve not opening all the way. During the spin cycle I could hear grinding. I inspected the gear case and found oil leaking. I spoke to the customer about needing a new gearcase, valves belt and cam.

"arrived on site for washing machine not filling with enough water and not spinning out. I inspected The the unit and work area, I found fault codes F9e1 long drain, f7e6 motor fault. I ran a diagnostics cycle and found the cold valve not opening all the way. During the spin cycle I could hear grinding. I inspected the gear case and found oil leaking. I spoke to the customer about needing a new gearcase, valves belt and cam.

"Arrived on site for Washer throwing error code F27 Please DO advise cons if you all service commercial appliances. Stackable washer was stuck in error F27 displayed. Could not reset or place in diagnostics because key to panel is missing. Gained access to the filter and removed all suds and fibers stuck inside. Suds were very thick so I went over amount of detergent necessary to avoid over sudsing. She knew about the over sudsing due to high efficiency washers, but is still working with her staff to only use a tablespoon. Gained access to pressure switch and it wasnt kinked and when I blew through it it was not clogged. Tried powering back on washer and same error remained. Ordering new lock (comes with key) (W11231586) to return and complete the repair. Once we are able to gain access to the interior panel and start diagnostics to reset the fault codes the washer may begin running as designed with the work Ive done today. Returning with all parts. Found hot water line had a small leak at the washer valve. Evidence of water stain on rear panel. Took picture for quick pics of water stain. I was able to tighten the hose to eliminate the leak. Once washer is repaired and it calls for water we will need to double check that the hot water hose isnt still dripping as it was when I arrived.

"Arrived on site for Washer throwing error code F27 Please DO advise cons if you all service commercial appliances. Stackable washer was stuck in error F27 displayed. Could not reset or place in diagnostics because key to panel is missing. Gained access to the filter and removed all suds and fibers stuck inside. Suds were very thick so I went over amount of detergent necessary to avoid over sudsing. She knew about the over sudsing due to high efficiency washers, but is still working with her staff to only use a tablespoon. Gained access to pressure switch and it wasnt kinked and when I blew through it it was not clogged. Tried powering back on washer and same error remained. Ordering new lock (comes with key) (W11231586) to return and complete the repair. Once we are able to gain access to the interior panel and start diagnostics to reset the fault codes the washer may begin running as designed with the work Ive done today. Returning with all parts. Found hot water line had a small leak at the washer valve. Evidence of water stain on rear panel. Took picture for quick pics of water stain. I was able to tighten the hose to eliminate the leak. Once washer is repaired and it calls for water we will need to double check that the hot water hose isnt still dripping as it was when I arrived.

Arrived on site to test unit for unit burning stuff. Test unit and found broiler element stuck on the on position even when unit is off. Will need new control board.Office to reschedule ; ordrng 1 W10894098 (Control board)

Arrived on site to test unit for unit burning stuff. Test unit and found broiler element stuck on the on position even when unit is off. Will need new control board.Office to reschedule ; ordrng 1 W10894098 (Control board)

"Arrived on site for complaints of water leaking from bottom. Traced the water trails back to the valve housing. Ran unit in factory diagnostics and found a small amount of water leaking out the backside of the housing. Installed new part and tested. Unit tested good. No water leaks detected, job complete."

Arrived on site to diagnose a washer that is not cycling properly. Found failed watervalve and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a dryer that is not tumbling. Found belt slipped out of position and reset it to proper placement. Tested unit and found all is functioning properly at this time.

"Arrived on site for washer leaking. I found the drain hose not attached properly. I fixed the drain house and found the rubber support for the motor, damaged. I ran a diagnostics cycle and found it working as designed. I am ordering the support ; ordrng 1 W11036663 (Motor support)"

Arrived on site for NOT COOLING IN BOTH COMPARTMENTS--CAN HEAR IT RUNNING BUT NOT COOLING--THERE IS SOME AIR FLOW. Powered down unit for thirty seconds and powered on. Compressor turned on for approximately 3 seconds and shut off. Valves inside compressor have gone out.