Service History 618 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/07/2021

"Arrived on site to install previously diagnosed parts. Removed motor, cam, hub, belt, gear case, and latch. Installed new motor, cam, hub, belt, gear case, and latch. Ran calibration once powered back up. Ran auto diagnostics and all cycles completed as designed. Secured washer drain hose to pvc pipe made for ac drain pan overflow to ensure the washer drain hose doesnt come out while in operation. No leaks detected. Job completed."

We serviced a

GE COOKTOP

Model PGP959SET5SS

Near Austin, TX 78717

David S

Job Details: 06/07/2021

Arrived on site for cooktop knobs spinning freely. We inspected the unit and work Area. We found three of the knobs cracked and spinning freely. We found one of the valves stuck and not rotating. The parts break down does not tell what valve goes where. I am ordering all 5 valves minus the lock out.; ordrng 1 WB19T10085 (Valve) and 1 WB19T10084 (Valve) and 1 WB19T10088 (Valve) and 1 WB19T10087 (Valve) and 1 WB19T10092 (Valve) and 1 Wb03x25796 (Knob)

We serviced a

GE OVEN

Model JBS07H2WW

Near Uhland, TX 78640

Robert

Job Details: 06/07/2021

Arrived on job for complaints of baking element broken. Confirmed the element is broken.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS3

Near Austin, TX 78723

Scott

Job Details: 06/07/2021

"Arrived on site for frost and ice forming in freezer . Found rails failing . Steamed and dried compartment. Replaced rails . Door is properly closing , gasket looks in good shape . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Leander, TX 78641

David S

Job Details: 06/07/2021

"Arrived on site for cooktop knobs being damaged. We inspected the knobs and found the plastic has collapsed, causing the knobs to not turn properly and engage the cooktop. I am ordering two new knobs to complete the repair. Reschedule for Friday 6/11/2021; ordrng 2 W11366438 (Knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM04

Near Mustang Ridge, TX 78610

Robert

Job Details: 06/07/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KURR204ESB01

Near New Braunfels, TX 78132

Noah D

Job Details: 06/07/2021

"Arrived on site to inspect unit for condensation on inner door, upon inspection found the wrap bent outward causing air leak, spoke with Andrew at Techline Sr# 7730935507 and was instructed to replaced both wrap and glass to satisfy customer. Office to reschedule ; ordrng 1 W10797359 (WRAP ) and 1 W10797361 (door)"

We serviced a

WHIRLPOOL RANGE

Model RS385PXBQ0

Near Smithville, TX 78957

Matthew

Job Details: 06/07/2021

"Arrived onsite for bake element issues. Upon inspection found bake element completely failed. Cooktop is working. Will need bake element replacement. Must insure element is available for repair. Office to reschedule ; ordrng 1 4389585 (element,bake)"

We serviced a

UNKNOWN UNKNOWN

Near Round Rock, TX 78681

Jimmy J.

Job Details: 06/07/2021

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near San Marcos, TX 78666

Andrew

Job Details: 06/05/2021

"Arrived on site to test unit for constant drain. Found water lever switch in control is bad. Replaced control and inlet valves, calibrated unit. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model RTW4516FW2

Near Austin, TX 78723

Scott

Job Details: 06/05/2021

"Arrived on site for unit still not spinning , customer also mentioned too much water . Ran diagnostics got motor control . Checked pressure hose , checked normal. Ran diagnostics, motor was stuttering when in spin . Replaced motor . Ran calibration and diagnostics wash, all checked normal. No water leaks detected at time of service. Job complete."

We serviced a

ELECTROLUX DRYER

Model EFME617SIW0

Near Georgetown, TX 78633

Lou

Job Details: 06/05/2021

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit in and immediately it began to make a loud rattling/vibration noise as if the blower wheel was damaged. I disassembled the unit and inspected the blower wheel and found it good. I found a large mount of lint in the wheel. I found the screw that mounts the blower housing was loose. Also found the vent tube inside the unit was loose. I adjusted the housing and vent tube and cleaned the lint out the unit and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leander, TX 78641

Tommy

Job Details: 06/05/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and control interface proceeded to test. Found unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78759

Scott

Job Details: 06/05/2021

"Arrived on site for dead dryer . Checked voltage at block ,thermostats,fuse and element . All checked normal. Found timer had a dead spot on timed dry . Replaced timer , all checked normal. Also am recommended to have exterior vent cleaned due to poor air flow . No lint build of yet in dryer . Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4850XQ0

Near San Marcos, TX 78666

Andrew

Job Details: 06/05/2021

Arrived on site to test unit for grinding noise. Found drain pump was trying to engage in diagnostics but was seizing up periodically. Needing new drain pump to fix issue. Office to reschedule.; ordrng 1 WPW10276397 (drain pump assy)

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/05/2021

"Arrived on site for dryer not heating. Inspected unit and work area . Tested operation to verify failure. Found igniter not glowing. Disassembled unit to gain access to coils and igniter. Measured resistance on igniter and found opened. Removed igniter and installed new. Assembled unit and tested operation. Found unit heating. Performed air flow test with vent on and found restriction (red light), removed vent test and found good air flow (green light). Spoke with customer on air flow and venting. Unit is in a new home. Unit tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Georgetown, TX 78633

Lou

Job Details: 06/05/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the ice chute door being warm and not sealing properly, I removed and replaced the ice chute door and tested. Door is sealing as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Austin, TX 78757

Scott

Job Details: 06/05/2021

Arrived on site for long dry times . Ran air flow and temp checks . Temp were inconsistent. Found loose connection on cycle thermostat.fixed connection on terminal. Did recommend . Did recommend having vents cleaned due to air flow test . Job complete

We serviced a

GE REFRIGERATOR

Model GFSS6KKXASS

Near Georgetown, TX 78628

Lou

Job Details: 06/05/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested and dispensed water but was skipping as it harvested. I found the ice chute was badly crimped and allowing warmer air into the ice bin and causing the ice maker to not function properly.No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS02

Near Austin, TX 78722

Scott

Job Details: 06/05/2021

"Arrived on site for no cooling in each section. Found both section room temp . Ran diagnostics. All fans running ,valve is actuating. Checked and found no voltage to compressor. Ordering inverter . No water leaks detected at time of service. Call to set return .; ordrng 1 W11336586 (CONTROL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Cedar Park, TX 78613

Tommy

Job Details: 06/05/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit sump and bottom rack wheels. Tested unit. Unit is now operating as designed. Job Completed. No signs of leaks during service.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Killeen, TX 76542

Job Details: 06/05/2021

Arrived on site and for a 3/3 on a range with active hinge issues. Confirmed the complaint the active (right side)

We serviced a

KENMORE REFRIGERATOR

Model 106.570366

Near Killeen, TX 76542

Job Details: 06/05/2021

Arrived on site for a 3/3 call involving a refrigerator the pat wont dispense ice. Con the ice maker and auger motor were fully operational. Found the ice bin is defective and not allowing the unit to dispense ice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78757

Scott

Job Details: 06/05/2021

"Arrived on site , replaced sump and motor , rail stops , and spray tube screw . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Lou

Job Details: 06/05/2021

"Arrived on site to inspect refrigerator freezer with frost building up. Upon further inspection, I found condensation on the right and left rails and the corners of the freezer door. Using my flashlight, I placed it at the top corner of the inside panel of the door and closed the door. I found a small gap approximately 1/8 inch in diameter in the top right and soft corners of the FC door gasket. Inspected the rest of the gasket and found it sealing correctly. Office to place customer on cancellation list for sooner service if available. No water leaks observed during service.; ordrng 1 W10625069 (Left FC rail) and 1 W10407216 (FC door gasket) and 1 W10625070 (Right FC rail) and 1 W10864519 (Adaptor) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/05/2021

"Arrived on site for washer not starting cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F7-E7 motor and F9-E9 . Tested unit in components activation and found unit not agitating or spinning.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Austin, TX 78759

Scott

Job Details: 06/05/2021

All seems to be ok last couple times used .

We serviced a

LG DRYER

Model DLEX7600KE

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/05/2021

"Arrived on site for dryer making a thumbing noise. Inspected unit and work area. Tested operation to verify failure. Found drum cracked at the seam (see SD-QUICKPIC). Disassembled unit to inspected pulley and guide wheels and found no issue. Found noise coming from drum.Assembled unit and tested operation. Unit is still in operational condition.

We serviced a

MAYTAG DRYER

Model MDE9606AYW

Near Georgetown, TX 78633

Lou

Job Details: 06/05/2021

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit to find the rollers and tension pulley axles gunked up with debris and not able to roll properly causing the noises. Also found the drive belt badly fraying. I removed and replaced both rollers and tension pulley and cleaned the axles. Removed and replaced the drive belt and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Austin, TX 78717

Tommy

Job Details: 06/05/2021

Arrived onsite for dishwasher leaking. Upon arrival found unit leaking from center of sump.

We serviced a

GE DISHWASHER

Model GDT695SSJ5SS

Near Georgetown, TX 78626

Jonathan S

Job Details: 06/05/2021

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Checked connection at garage disposal for debris and found clear. Performed diagnostics mode and activated drain pump, found pump getting voltage. Removed unit to gain access to drain pump assembly. Removed drain pump and found a pice of glass stuck in housing keeping impeller from turning. Removed glass assembly drain pump. Tested operation and observed for water leaks. Found unit draining. Reinstalled unit and performed diagnostics mode and cycled through components. All tested good, no water leaks detected.

We serviced a

KENMORE OVEN

Model 790.9240301

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/05/2021

"Arrived on site for range control board loose. Inspected unit and work area. Gained access to control board and found the mounting tabs broken on control housing (see SD-QUICKPIC).

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, TX 78132

Andrew

Job Details: 06/05/2021

"Arrived on site to test unit for long dry times. Element connection was not connected. Secured connection, tested unit, unit works good. Found unit is receiving proper ventilation(took pic). Advised customer to have venting cleared before using unit to prevent further damage. Job complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/05/2021

"Arrived on site to test unit for long dry times. Found cutoff connection was not connected. It was just barely touching element to not work properly. Secured connection, tested unit and found dryer is not receiving proper ventilation. Advised customer to have venting cleared prior to using unit to prevent further damage. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Killeen, TX 76549

Job Details: 06/05/2021

Arrived on site and inspected newly purchased washer with filling issues.Confirmed the complaint and found the customers water sources were reversed and the cold water wasnt on causing the no fill on the rinse cycle.Turned the cold tap on and tested the unit on a consumer load testing both hot and cold.Unit now functioning properly without any errors.JOB COMPLETE

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Kempner, TX 76539

Job Details: 06/05/2021

Arrived on site and inspected washer not agitating. Confirmed the complaint and found the issue is with the actuator and per service pointer W11531483 the actuator is the issue and requires replacement.; ordrng 1 W10815026 (Shift Actuator)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGUS2642LE2

Near Killeen, TX 76549

Job Details: 06/05/2021

"Arrived on site and inspected ice container issues. The unit is making ice, just when it dispenses it jumps inside the unit.Removed and replaced the defective ice container and unit tested properly to customers satisfaction.JOB COMPLETE"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB5

Near Killeen, TX 76549

Job Details: 06/05/2021

Arrived on site to install previously ordered part.Removed and replaced the control and unit tested properly.JOB COMPLETE

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Austin, TX 78724

Scott

Job Details: 06/05/2021

"Arrived on site for broken power cord . Found one of the prongs broken off . Checked out let , didn?t see if prong was in slot . Replaced power cord . Plugged unit in , all checked good with outlet . Ran diagnostics,all checked normal with washer . No water leaks detected at time of service. Job complete."

We serviced a

GE REFRIGERATOR

Model GSHF5KGXDCBB

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/05/2021

"Arrived on site to install previous diagnosed parts. Gained access to dispenser thawed water line. Added heater kit. Removed ice maker and installed ice maker tubing kit. Assembled unit and tested operation. All tested good, no water leaks detected. Please allow 24 hours to reach proper temperature and 48 to produce ice."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near New Braunfels, TX 78132

Andrew

Job Details: 06/05/2021

Arrived on site to test unit for not wash properly. Found error codes f7e1(no heat) and f4e3(motor not running). Cleared error codes and found heater engaged as designed. Verified wash motor was receiving proper voltage. Needing pump and motor to fix issue. Office to reschedule.; ordrng 1 WPW10605058 (pump&motor)

We serviced a

GE RANGE

Model JB750SJ1SS

Near Georgetown, TX 78633

Lou

Job Details: 06/05/2021

"Arrived on site to inspect range error code. Upon further inspection, customer advised that the unit is showing error code F73. They cycled the power to the unit and later cycled it back on and it still would not operate. They cycled power again and left it off for a few days and after cycling power back on before service today, the unit did not show the code and is operating. I inspected the unit and checked for error codes and the unit had 25 error codes stored and none were listed on the tech sheet. I inspected the main control and found a relay had shorted. I removed and replaced the main control and retested the unit and it is operating as designed. Customer requested that the unit be left pulled out of place to be able to clean behind the unit. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ0

Near Georgetown, TX 78628

Lou

Job Details: 06/05/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the door switch failure, I removed and replaced the switch and tested the unit. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78717

Tommy

Job Details: 06/05/2021

Arrived onsite for water dropping onto floor. Upon arrival found ice maker damaged and partially turned having water dump through dispenser and onto floor. Ordering ice maker office to reschedule after receiving parts.; ordrng 1 W10873791 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Leander, TX 78641

Tommy

Job Details: 06/05/2021

Arrived onsite for seal job. Upon arrival found unit has no water connection or connection for fill tube. Used permagum to create full seal. But with nothing to connect fill tube too it would just allow more hot air in. Job Completed. Spoke with customer on watching sweating and calling whirlpool for void insulation if problem continues.

We serviced a

WHIRLPOOL DRYER

Model WED9150WW0

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/04/2021

"Arrived on site for customer complaint of unit not starting, found broken belt, broken idler, and broken motor, I replaced repair kit, ordering motor. ; ordrng 1 279787 (Motor)"

We serviced a

MAYTAG WASHER

Model PAV2300AWW

Near Austin, TX 78746

Kevin

Job Details: 06/04/2021

"Arrived on site and set washer to run on a normal cycle, washer is 25 years old. Washer filled with water, and began agitating Moved forward through cycle until washer spun and drained. Washer then began to add rinse water, move forward cycle until it began to drain and complete cycle.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Kempner, TX 76539

Job Details: 06/04/2021

Replaced the grid cutter. Ice had gotten thinner and thinner each day before customer called for service. Unit will need a compressor drier and access valve to complete the repair.Also SS tech and 2 hoursNeeds more work ; ordrng 1 W10843121 (DRIER) and 1 WPW10605286 (COMPRESSOR)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Red Rock, TX 78662

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not spinning when started. Upon inspection found the units motor shorted, replaced motor and blower wheel. All functions returned. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Georgetown, TX 78628

Cliff

Job Details: 06/04/2021

Arrived on site to diagnose an ice machine that is not producing. Found refrigerant leak in evaporator and it will need to be replaced along with compressor and drier to fix unit.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Georgetown, TX 78628

Lou

Job Details: 06/04/2021

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same loud screeching noise again and provided a video. I contacted techline and spoke to Rich and advised of the complaint and the history of repairs made to the unit. Rich recommended to replace the control, motor and belt and provided SR#7730926255. I advised the customer of my conversation with tech support and their recommendations. I am ordering the control, belt and motor and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W11497303 (Motor) and 1 W11399433 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Austin, TX 78723

Scott

Job Details: 06/04/2021

"Arrived on site ,replaced drain pump ,wl switch and control. Ran diagnostics all checked normal . No weird noises . No water leaks detected at time of service. Job complete ."

We serviced a

KITCHENAID RANGE

Model KGSS907SSS03

Near Austin, TX 78723

Matthew

Job Details: 06/04/2021

"Arrived onsite for oven intermittently not keeping temperature. Unit will function for a couple weeks at a time then not function, then function properly again. Upon arrival tested unit and did observe the unit reach target temperature, cycle, then not igniting and locking out. Called tech line. Suggested unit could possibly be failing from Dsi board, wiring harness and igniter and also recommended kit WPW10701462 for wiring harness. Tested again per tech line recommendations and unit did not fail. Issue is completely intermittent. Customer also pointed out the RR burner is not igniting.

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW01

Near Austin, TX 78731

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose washer throwing F35 error. On arrival tried to run unit and found it slow filling, and would throw both F35 and suds errors. Blew out pressure line and tested unit with provided pressure sensor (damaged in packaging). Found unit is still slow filling and throwing pressure sensor error. When unit is filling the inlet valve is very loud. .; ordrng 1 Wpw10415587 (Pressure valve) and 1 WPW10156253 (Valves)"

We serviced a

GE REFRIGERATOR

Model GFD28GSLFSF

Near Liberty Hill, TX 78642

Tommy

Job Details: 06/04/2021

Arrived onsite for refrigerator not operating correctly. Upon arrival found unit was operating as designed. Could not get error to repeat. Checked door switches voltage to control and gaskets found all correct. Job Completed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Lampasas, TX 76550

Job Details: 06/04/2021

Arrived on site to inspect dishwasher not powering on. Confirmed complaint uninstall the unit and found the power cord to the unit was not plugged in to the 120 V outlet properly. Corrected the issue remounted the unit and unit worked as designed. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78756

Scott

Job Details: 06/04/2021

Arrived on site replaced fill valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/04/2021

Arrived on site for not turning on. Found UI Display was not responding to touch. Tried placing in diagnostics and F6E2 would come on and touch pads would not allow me to do anything else. Removed console and installed new console. Placed in diagnostics and was able to clear error code. No other error codes present. Ran calibration and then auto diagnostics and washer completed all cycles as designed. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Round Rock, TX 78681

Jimmy J.

Job Details: 06/04/2021

Arrived on site for Too Cold in Freezer - Refrigerator. Found bottom portion of gasket not making a proper seal. Removed gasket and found door had two air gaps due to expanding foam expanding too far. Ordering new FC door to return and complete the repair. Returning with FC gasket just in case the new door doesnt have it already attached. ; ordrng 1 12977880SQ (FC door)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Kyle, TX 78640

Kevin

Job Details: 06/04/2021

"Arrived on site inspected range and found no power showing on display. Range is hooked up to power, but not gas. It is in the homeowners garage, igniters will spark Confirmed Incoming power to control board is good. Will need to bring back control board and control panel to correct the issue; ordrng 1 W10879587 (Console) and 1 W10878844 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FJSS01

Near Austin, TX 78703

Jacob

Job Details: 06/04/2021

"Arrived onsite for unit not making ice. Upon further inspection, found that the fill tube was clogged with ice. Removed ice. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Leander, TX 78641

Kayman

Job Details: 06/04/2021

Arrived onsite for upright freezer that never got up to temp after install. Upon inspection I found the compressor and both fans running. I accessed the evaporator and found ice forming over the capillary tube and no frost pattern on the evaporator. The customer also brought to my attention a torn Gasket. I am ordering the SS components for repair. Compressor(WPW10750849) evaporator(W11507067) drier(WPW10143759) start(W10873801) coupler(W10913906) office to R/S and requesting SS tech with 2 to 3 hour time frame for repair. ; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evaporator) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupler)

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for washer not draining. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain and F7-E2 MCU fault. Gained access to drain pump and found item stuck in impeller. Removed item and drain unit. Ran automatic test cycle and it completed. Ran unit in high spin and found reach spin speed. All tested good, no water leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Austin, TX 78731

David Z

Job Details: 06/04/2021

"Arrived on site to install previously diagnosed parts to resolve low temperatures. Evacuated system, replaced compressor and dye drier. Ran vacuum on unit. Verified unit is holding a vacuum. Charged with 5.75 oz Freon. Tested pressures and found equalized pressures good and holding.

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Austin, TX 78759

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose cooktop with multiple issues. Customer informed me the unit had a couple of hard to light burners, mainly the front right burner which rarely lights. Once burners are on, unit will continue to click like its lighting. I attempted to removed the cooktop and check the igniter in the front right burner but found the collar but is rusted / fused to the orifice holder, and if you try to torque too hard the holder shifts and starts bending the pipe. The clicking is likely a bad igniter with reignite triggering constantly. When I retested the unit with the burner caps on and cleaned, I found all the burners light and no longer click.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7AS01

Near Austin, TX 78759

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose oven that has a dead display panel. Checked voltage and found voltage at one end of thermal fuse, but fuse was open causing the failure.replaced thermal fuse and retested. Unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Austin, TX 78705

Scott

Job Details: 06/04/2021

"Arrived on site , replaced drain pump . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete . Also recommended to tenants to use garment bag when washing smaller items ."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS04

Near Austin, TX 78746

Luis

Job Details: 06/04/2021

"Arrived on site. Installed a new compressor,heat exchanger,evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78665

David S

Job Details: 06/04/2021

"Arrived on site for sealed system repair. I gained access to the compressor and found amperage was too high. I punctured the dryer and found a flat system. I installed a new compressor, uv dryer, and access valve. I ran a vacuum for 15 minuets and found no leaks. I out a measured charge into the system and found pressure holding. I powered the unit on and found pressures building appropriately. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Austin, TX 78734

Robert

Job Details: 06/04/2021

Arrived on job for complaints of leaks. Found hose to icemaker came off. Reattached hose and test.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78737

Leonardo

Job Details: 06/04/2021

Arrived on site to test unit for f9e1. Test unit and found error code f9e1. Called Techline and ran unit on diagnostic and unit draining correctly at this time. Per Techline they said if its working its going to be hard to test. Sr#7730918920

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Austin, TX 78727

David S

Job Details: 06/04/2021

Arrived on site to follow up on Fresh food freezing. After speaking with customer learned the food near the top of the RC was freezing. I the. Inspected the RC thermistor and found big plastic thermistor. As per previous techline recommendations I replaced the plastic thermistor with a brass one. Test damper door and found damper door opening and closing. Found no air leaks in icebox. Unit now working as designed call complete.

We serviced a

WHIRLPOOL FREEZER

Model EV20INZ1003

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for freezer leaking water. Inspected unit and work area. Gained access to evaporator drain and found frozen over due to, drain pan not setting correctly over drain. Thawed drain line out and tested drain by pouring water down drain. Reshaped aluminum drain pan and add aluminum tape to hold in place. Added he probably to drain. Assembled unit and turned power on. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Kayman

Job Details: 06/04/2021

Arrived onsite to install previously diagnosed parts. I confirmed the correct color spray arm and installed. I tested the unit and it is working as designed at this time and no leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Lakeway, TX 78734

Robert

Job Details: 06/04/2021

Arrived on job to replace previously diagnosed part. After replacement test operation.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/04/2021

"Arrived on site for customer complaint of unit not finishing cycle, found unit would not read correct water level, I checked hose and pressure chamber, found faulty control, I replaced control, unit passed all diagnostic tests."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDM07

Near Austin, TX 78744

Kevin

Job Details: 06/04/2021

"Arrived on site and inspected refrigerator, customer says when it was first installed they found a small puddle of water underneath it. Found incoming water supply appears to be hooked up properly and is not leaking. Ran Icemaker and valve is not leaking, water supply line is not leaking, and icemaker did not overflow. There is no visible damage to compressor drip tray, could not duplicate customers experience at this time refrigerator is not leaking, job complete"

We serviced a

UNKNOWN REFRIGERATOR

Model URB551WNGZ

Near Austin, TX 78704

Jacob

Job Details: 06/04/2021

"Arrived onsite for door to unit having damage. Upon further inspection, found that the freezer door had dents and not the refrigerator door. Need to order correct door. Ordered part. Office to reschedule ; ordrng 1 W11026189 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model URB551WNGZ

Near Austin, TX 78704

Jacob

Job Details: 06/04/2021

Arrived onsite for unit door to unit having damage. Looked at the door. Saw some waves in the door. Replaced door. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model URB551WNGZ

Near Austin, TX 78704

Jacob

Job Details: 06/04/2021

Arrived onsite for door having damage. Looked at the door. Door had damage. Replaced door. No issues at this time. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548WP00

Near Austin, TX 78746

Kevin

Job Details: 06/04/2021

"Arrived on site and replaced control board/UI diagnosed on previous visit, after replacement range will now allow set up, and started a bake cycle on both ovens and it is working properly, , job complete"

We serviced a

GE REFRIGERATOR

Model Gte18cthlrbb

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/04/2021

"Arrived on site for customer complaint of unit not cooling, found failed capacitor, I replaced capacitor, unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WMH32519HT

Near Austin, TX 78748

Leonardo

Job Details: 06/04/2021

Arrived on site to touch up paint the inside. Touch up the interior test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78729

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose screeching noise coming from washer. Ran unit through high speed spin and could hear a screech coming from bottom end. Removed belt and found a large amount of black marking on the cam pulley making the noise. Replaced cam and belt. Ran unit and verified noise is gone. I checked the gearcase and basket, and basket is free spinning, with no evidence of any kind of resistence or friction from a bad bearing. No codes store in unit to indicate overload or off balance. Document via tech line."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

David S

Job Details: 06/04/2021

Removed the damaged ice bin and installed a new one. I tested the ice bin and it is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Pflugerville, TX 78660

Wesley

Job Details: 06/04/2021

Arrived onsite and unit to be documented in warranty. Icemaker stopping and leaving empty bin at random. Replaced Icemaker and valve door chatter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM04

Near Lockhart, TX 78644

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit compressor not firing, .3 amps from wires. Spoke with PR and tested start amps and found 16.6 amps at the start. Ordering complete SS repair. Office to res ; ordrng 1 W10502224 (evaporator) and 1 W10575980 (compressor) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID OVEN

Model KODE500EBL00

Near Austin, TX 78746

Leonardo

Job Details: 06/04/2021

Arrived on site to replace both board and console. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Georgetown, TX 78626

Cliff

Job Details: 06/04/2021

Arrived on site to diagnose a dishwasher that is not always starting cycle. Found loose pump wiring connection at control and reset connector properly. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near Pflugerville, TX 78660

Wesley

Job Details: 06/04/2021

"Arrived onsite and found no cool after defrosting manually. All components operating, but room temp in cabinets. Compressor is running hot. Ordering sealed system compressor to repair. Office reschedule, ; ordrng 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 8201675 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for refrigerator making intermittent abnormal noises. Customer stated that noise would last to 10 to 15 minutes. Performed diagnostics mode and tested each component. Found no abnormal noises occurred. Tightened door handles and tested door operation. Informed customer to record noise to give us a possible idea of possible failure. All tested good, no water leaks detected."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Jarrell, TX 76537

Lou

Job Details: 06/04/2021

"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket torn. I removed and replaced the door gasket and using my heat gun, I shaped the gasket so that it would seal properly. I found a small gap in the upper left corner of the left RC door due to the cabinet/chassis being warped. I was able to adjust the cabinet/chassis and filled the gapping in with manufacturer approved silicone. Tested the unit and it is operating as designed. In an attempt to level the unit, I found the floors were not level. Customer advised that someone is coming to redo the flooring. I advised the customer to contact our office after the floors are finished and I would come back to level the unit. No water leaks observed during service, customer to call office to schedule leveling of unit once floors are finished.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78757

Scott

Job Details: 06/04/2021

"Arrived on site for fridge not starting . Found really would click several times before compressor would kick on . Compressor was was running normal the would drop to nearly running and stuttering . Voltage was going from normal to lower then normal . Unit would repeat this cycle . Replaced start device ,cap and hv control . Restarted fridge . Compressor came right on and stayed normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78728

David S

Job Details: 06/04/2021

"Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator and tested the thermistor with a cup of ice water. I found the water at 36 degrees and the thermistor homing out at 8k ohms. I gained access to the fresh food evaporator. I found the evaporator housing damaged tabs broken off. I found the evap motor support broken. I found the evaporator thermistor was discolored but in the correct position. I cleared out the ice in the evaporator. I replaced the evap motor and thermistor and secured it in place. I found the drip pan warped and cracked. I replaced the drip pan. I am returning with the evaporator housing. I am ordering the evaporator cover, evaporator motor support, evaporator, uv dryer and access valve. The office will reschedule when we have an eta. I documented with techline under sr# 7730822650. ; ordrng 1 W11188493 (Evap cover) and 1 WPW10389152 (Motor support) and 1 W11116006 (Evaporator rc) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system)"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Austin, TX 78703

Scott

Job Details: 06/04/2021

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW1

Near Lakeway, TX 78734

Robert

Job Details: 06/04/2021

Arrived on job for complaints of door locked and code. Found bad water level sensor. After replacement test operation. No leaks detected at time of service.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kempner, TX 76539

Job Details: 06/04/2021

Arrived on site and inspected washer not spinning the clothes properly.Confirmed the complaint and found the drain pump connection was not plugged in properly causing the malfunctions.Corrected the issue and unit tested as designed.Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, TX 78660

Wesley

Job Details: 06/04/2021

"Arrived onsite for icemaker not producing, however customer performed reset on unit and ice production became perfect again. Repaired ice production with securing wiring connectivity and making icemaker arm free of ice build up. Advised customer on repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cedar Park, TX 78613

Kayman

Job Details: 06/04/2021

Arrived onsite for dishwasher not powering on or operating. Upon inspection I found the unit was hardwired and there was no voltage getting to the junction box. I pulled the unit to inspect for any damages to the power supply but could not find any. The customer and I figured out there is voltage going to the light switch on the wall that controls the DW but no voltage passing that switch. I advised having the circuit serviced by a licensed electrician. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78759

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose refrigerator that is still slowly producing ice. On arrival checked temps. Found freezer temp hovering around 9-10 degrees. Called tech line and spoke with Austin, SR7730921397. Thermistor checked good at control, no ice is building anywhere in freezer to indicate a bad seal, RC evap is clean as well. Checked DC voltage At icemaker and found good. Tech recommends we replace main control, since thermistor is good but unit is not dropping down to be at the 0 its set to, and make ice. Found water is also dispensing slowly still. When filter is removed water dispenser fine, if not stronger, but filter is choking flow. Bringing filter. Ordering control.. ; ordrng 1 W11224256 (Control) and 1 EDR2RXD1 (Water filter)"