Service History 618

Near Austin, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for no ice. Ran diagnostics E2 error code icemaker lost position ran harvest test failed diagnosed a faulty icemaker. Installed a new icemaker power cycled unit,ran harvest test passed,ran fill test passed parts
Near Austin, TX 78758
Scott
Job Details: 02/24/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for washer filling and draining but not agitating or spinning . Ran diagnostics ,no error codes . Manually tried to engage lock . Not latching . Replaced latch . Retested ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2020
REFRIGERATOR KENMORE 795.5182341 "arrived on site to inspect refrigerator ice dispenser issues. Upon further inspection, I found the ice maker and dispenser sitting on the countertop. The customer advised that the previous tech said to replace the user interface control due to it malfunctioning and causing the ice to dispense on its own and never returned I am ordering the UI control and scheduled return serviceNo water leaks observed during service.; ordrng 1 ACQ87420601 (UI ASSEMBLY)"
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI control panel not responding. Tested unit. Found that UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No leaks at this time. Job complete
Near Spring Branch, TX 78070
Noah D
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a fridge not cooling, upon inspection found the evaporator frozen oven and loud fan sounds, ordering correct evaporator fan parts to include defrost thermistor. **Autho needed** office to reschedule ; ordrng 1 W10389152 (SUPPORT) and 1 W10738349 (EVAP) and 1 W1079916 (COVER)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to inspect ice maker for selection of cubes vs crushed, replaced ice bucket due to problem with ice door in bucket, tested multiple times on cubed and found no problems. Instructed customer to clear crushed debris after crushed selections due to backup. Complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to install previously ordered control kit. Gained access to control compartment, was able to remove control and harness assembly and replaced, power cord than fell behind unit, has tor remove unit from wall to retrieve, and re install. Tested functions via test mode and found no issue, dispensing ice and water, dispenser flap is fully closing"
Near New Braunfels, TX 78130
Robert
Job Details: 02/24/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on job for complaints of hot surface light stays on. Found light goes to low but not turning off. ; ordrng 1 W11111805 (HARNESS )
Near Austin, TX 78702
Jacob
Job Details: 02/24/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for rinse cycle not working properly. Tested unit. Found that control board was the issue not responding to selected cycle. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 "(DM) Arrived on site to install previous diagnosed parts. Gained access to the UI and wiring harness, replaced new. Performed automatic test cycle. All operations tested good, no water leaks detected. Spoke with customer on user care, and to cut back on soap."
Near Round Rock, TX 78681
Andy
Job Details: 02/24/2020
MICROWAVE IKEA IBMS1455DS01 Arrived on site for microwave no power. Tested and inspected unit and found unit has power and is responsive but power button does not work. Ordering needed parts ordrng 1 W10892029 (cntrl-elec) and 1 W11086664 (button) and 1 W11116990 (button)
Near Austin, TX 78736
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site for icemaker issue. Found icemaker not shutting off when bin is full causing excessive amount of ice made,diagnosed defective shut off switch on icemaker. Installed a new icemaker,ran a harvest test passed and filled with water"
Near , TX 78132
Noah D
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site to inspect and replace door, upon inspection found scratches on left door, took off door and switches over hardware to new door, installed new door, checked for air gaps and alignment. No problems detected . Complete"
Near Round Rock, TX 78664
David
Job Details: 02/24/2020
WASHER GE GTW685BSL0WS "Arrived on site to diagnose washer that was banging. Talked to customer and she informed me it did this when washing a bathroom rug recently, but not regularly. Perform diagnostic and found error 26 for off balance load. Ran a diagnostic cycle and drain and spin at max RPm and did not see any failures. Unit is centered and barely vibrating showing good suspension and good gearcase. Advised customer they need to balance out the rugs as best they can as ultra absorbing items like rugs are very hard to balance. At this time all is working as designed. Call complete."
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/24/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found unit not fully defrosting due to control issue. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
James
Job Details: 02/24/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site and tested operation. Ran diagnostics and found sealed system is hissing and no frost pattern on evaporator. Found corrosion on evaporator indicating leak. Unit will need new evaporator and compressor to repair.
Near Sunset Valley, TX 78745
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,called tech support due to multiple repairs on unit for ice build up,gave tech support history ran diagnostics all test passed
Near Leander, TX 78641
Paul
Job Details: 02/24/2020
WASHER WHIRLPOOL MHW3505FW1 Arrived onsite for a washer that is leaking and a wire showing from the gasket. I found the outer bellow spring had come off. The bellow and the spring clamp were still in good condition. I put the clamp back on the bellow.
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found water valve seeping into fill tube for icemaker causing it to freeze over. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Scott
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Unit had been exchanged for new microwave at store . Job complete
Near Buda, TX 78610
Richard
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor was not turning on. Checked for voltage coming from control to inverter. Found that there is 120VAC going to inverter . Inverter is bad. Checked compressor and it is good. Replaced inverter board and refrigerator tested good. Compressor turned on and is running good.
Near Wimberley, TX 78676
Robert
Job Details: 02/24/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job to replace door. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78727
Tyler B.
Job Details: 02/24/2020
DRYER LG DLE7200WE "Arrived to install previously ordered parts. Replaced cord and confirmed again no heat in sensor cycles, removed panels and drum and replaced thermistor and tested good. Now heating on sensor cycles.
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/24/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for drain light won’t turn off, upon inspection found the Drain and Spin cycle had been selected, It was flashing and wouldn’t go off, held start button for 3 seconds and cycles canceled and I was able to select and run a test cycle. Drain pump worked correctly. Control worked correctly, Complete"
Near Salado, TX 76571
Al
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived to inspect Long fill issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/24/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite to replace motor. During process of breaking down the unit. Found that a sock was lodged in side the fan. Removed sock. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78731
David
Job Details: 02/24/2020
WASHER WHIRLPOOL MVWB750WQ1 "Arrived on site to diagnose washer that was stopping mid cycle and had to be powered on and rerun several times to complete a load. Ran diagnostic tests. Found 0 stored error codes. When running unit through automatic tests found it was only sometimes triggering fill valves. When running empty cycle unit would stop. Basket is not abnormally spinning or banging, fault appears to be in the control. Control for this unit is discontinued and a repair can not be made.
Near Georgetown, TX 78626
David
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer that was still shutting down during a cycle. Called tech line after performing diagnostics with aLl tests passed, service number Sr7727201736. Per tech line tested unit with switches unplugged other then main control. Unit did not blink out during that time. Ordering all 4 switches for console. 2 Wpw10285512, WPW10285511, wpw10285518. ; ordrng 1 WPW10285511 (cycle select switch) and 2 WPW10285512 (temp switch)s and 1 WPW10285518 (cycle select switch)"
Near Leander, TX 78641
James
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 Arrived on site and tested operation. Found freezer fan hitting ice and making a loud grinding sound while running. Freezer temps causing unit to try to save the freezer and not cool fresh food section. Cleared ice and unit now functioning properly. Job complete
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/24/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace previously ordered parts for cooktop. Replace control module and tested unit. Found all is functioning properly at this time and no other parts or components were needed.
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR LG LSXS22423S00 Arrived on site to diagnose a refrigerator that is randomly turning on ice dispenser. Found main control board causing dispenser issue. Researched control and cannot find it on any IPL‘s. No repairs can be done at this time due to part availability. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/24/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site to diagnose a washer for always on, upon inspection found the pressure switch had been deactivated on the control board, blew through tube and found no blockage, replaced control board and retested, normal functions returned, no leaks found. Complete"
Near Austin, TX 78741
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and replaced rear panel and front console diagnosed on previous visit. Washer is still in the same location, has never been plugged in or hooked up to water or drain connections.Washer is not testable call mom this repair is for cosmetic reasons any other issues will need to be treated as a new service call."
Near Killeen, TX 76542
Al
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lighting issues in French door refrigerator.Confirmed the complaint and removed and replaced all modules and switches All water lines were dry at the time of service.Job complete
Near Austin, TX 78759
Scott
Job Details: 02/24/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for leaking and not finishing cycle . Ran diagnostic got off balance and lock error codes . Unit completed test cycles manual wouldn’t spin tub . Auto tub did spin but not hitting high ramps . Ordering stator , rotor, control and lock . Please call to set return. ; ordrng 1 W11036940 (VENT DEFLECTOR ) and 1 W11314361 (ROTOR) and 1 W11316250 (LOCK) and 1 W11322883 (CONTROL) and 1 W11354542 (STTOR)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for for dishwasher intermittently tripping circuit breaker. Inspected unit and work area. Found door dropping down. Tested voltage at GFI receptacle outlet and found polarity and voltage correct. Performed diagnostics mode, no error codes. Monitored test operations and measured amp draw to element. Found test cycle completed and and draw was at 6.5 amps. Pulled unit and inspected hinges and springs. Found friction pad in wrong location on door hinge. Corrected friction pad on door hinge. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Fischer, TX 78623
Robert
Job Details: 02/24/2020
OVEN WHIRLPOOL WFE505W0HZ0 Arrived on job to replace right front burner switch. After replacement test operation.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL KUDS30IXBL7 "arrived on site to inspect dishwasher upper rack falling. Upon further inspection, the customer had the upper rack out of the unit and I found the left track off the rollers. I found the back stop to the left track was broken. Tested the unit in diagnostics and it operated as designed. I placed a ziptie at the back of the track to prevent it from falling again until I can return to replace the stop. No water leaks observed during service.; ordrng 1 WPW10195622 (stop)"
Near Austin, TX 78736
Richard
Job Details: 02/24/2020
WASHER LG WM3050CW Arrived onsite to install bellow that was provided by customer. Installed new bellow and washer tested good.
Near Austin, TX 78739
Kevin
Job Details: 02/24/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found low water flow, reset water valve at control board and after correcting water is now flowing properly on both valves. No water leaks from connections at time of service, job complete"
Near Austin, TX 78717
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Dropped of trivet part to customer. Call complete.
Near Austin, TX 78750
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator with the FC icemaker not making ice. I found the FC at only 29 degrees. I found the evaporator fan running but the compressor wasn’t running. I found 123VAC to the inverter. I ran service test 4 and the compressor came on. The unit completed service test 4 and worked as designed. I put the unit back in a regular cycle and none of the sealed system components came on. I found the unit in a defrost cycle. I let the unit finish the cycle and the freezer get to temp. I found ice build up in the cover for the ice maker head not letting the gear turn. I broke the ice away and I found the ice maker harvesting when bypassed but I could see the points in the head getting red hot and smoking. I replaced the ice maker. The unit is working as designed. Call complete.
Near Round Rock, TX 78681
Andy
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for refrigerator door level and sealing issues. Tested and inspected unit and found doors unlevel and seal on right side of door not sealing. Customer also pointed out that top of liner and gasket dips on door. Leveled doors. Heated and adjusted gasket to seal properly. Called tech line and spoke with Austin (SR# 7727195673) about dip at top of door and was instructed that this is normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time. No water leaks present at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 02/24/2020
REFRIGERATOR FRIGIDAIRE FFHS2322MBLA Arrived on job to tighten loose handle. After reattaching handle informed customer that if handled came off again the freezer door would have to be replaced.
Near Hutto, TX 78634
Andy
Job Details: 02/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven sound issues and display issues. Tested and inspected unit and found failed UI removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "(DM) Arrived on site to install previous diagnosed parts. Gained access to the ice maker and bin, replaced new. Performed diagnostics mode and tested unit operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
James
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and installed new compressor, drier, stub, evaporator, evaporator housing, drain pan, control and ui. Charged system with 5.5oz 143a and tested for proper operation. Unit cooling properly. Job complete"
Near Austin, TX 78730
David
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW92HEFW "Arrived on site to diagnose washer that was making loud noise and some grinding. Performed diagnostic and ran unit. Could hear clunking when drum was getting ready to move at all. Removed back panel and checked rotor. Found rotor bolt head broken off and the bolt stalk stuck in the tub shaft. Advised customer I could try to extract the bolt and if successful we may just need a rotor bolt, but if I was unsuccessful that a full tub and basket assembly will be needed.
Near Jarrell, TX 76537
James
Job Details: 02/24/2020
DRYER GE GTD45EASJ2WS Arrived on site and tested operation. Found unit would not start a cycle and there was no movement in the start switch. Removed console and found switch has detached from console. Also found dryer vent not attached to dryer giving a burning smell while unit running. The smell was the element heating. Locked switch back in and tested operation. Unit heating and cycling properly. All functions test good. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2020
ICE MACHINE KITCHENAID KUID308ESS1 "arrived on site to inspect ice machine not working. Upon further inspection, I placed the unit in diagnostics and tested. I found that the reservoir was empty and the valve is not functioning. I checked ohms to the valve and found it open. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Briarcliff, TX 78669
Brandon
Job Details: 02/24/2020
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site for customer complaint of unit giving f1e1 error code, found faulty control board, I replaced control, unit tested good.
Near Austin, TX 78754
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Removed front grill cover found no trace of leaking,pan does not look cracked,pan empty,removed compressor cover found no water leaking from lines or valve. Installed cover,restricted air flow to allow water to evaporator faster in pan"
Near Austin, TX 78745
Kevin
Job Details: 02/24/2020
DISHWASHER KITCHENAID KDTE234GWH0 "Arrived on site and found wash motor is not running, replaced wash motor and ran a diagnostic cycle to confirm it is operating properly. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to inspect washer, ran multiple test cycle and found no squeaks, ran on normal cycle for 10 minutes. No squeaks detected, ran loaded cycles with towels, no squeak, both CW And CCW worked with no squeak. Complete"
Near Austin, TX 78750
Paul
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for a washer flashing DEN again. I confirmed the unit still going into demo mode by itself. I replaced the CCU per Technical Service Pointer #: W11395614A and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78753
Wesley
Job Details: 02/24/2020
WASHER MAYTAG MVWB865GW0 Arrived onnsite and replaced cracked door. All checks good. Unit is now operating as designed. Advised customer on use and care.
Near Austin, TX 78758
Scott
Job Details: 02/24/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for unit making a scraping noise . Found one bad roller wheel . Put unit back together , still making noise . Tried to sure up blower housing with pads ,still making noise . Ordering service pointer kit for noise reduction. No lint build up at time of service . Call to set return; ordrng 1 W11373810 (SEAL KIT NOISE )"
Near Spicewood, TX 78669
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 "Arrived on site for no lights. Found upper fresh food and freezer leds off,diagnosed a faulty led module,replaced upper led module powered unit on all leds working as designed."
Near Austin, TX 78747
Luis
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no ice. Found power lead in harness slipping out of the harness,installed power lead into harness secured power lead tested icemaker operation passed,icemaker ran through a cycle and filled with water"
Near Austin, TX 78745
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived on site and inspected washer and found saved error codes F47, F11, F15. None of these are listed on the techsheet, washer will complete a diagnostic cycle but will not begin a normal cycle. Spoke with tech line and they recommended inspecting outlet and found washer power is supplied by an older GE dryer which is then plugged into a 220 outlet. Tech line states this is likely the cause for the repeated issue Control board and control panel are sensitive to electronic noise 7727200418"
Near Austin, TX 78749
Kevin
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW5620HW0 arrived on site and inspected washer and found error code for communication failure between control board and control panel. Replaced control panel and this did not have any positive effect will need to bring bad control board to correct issue.; ordrng 1 W11322903 (CONTROL BOARD )"
Near Spicewood, TX 78669
Brandon
Job Details: 02/24/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived on site for customer complaint of front left burner not igniting and not heating properly, found faulty burner head, I replaced burner head, unit tested good.
Near Georgetown, TX 78633
James
Job Details: 02/24/2020
WASHER MAYTAG PAV2300AWW Arrived on site and installed new hose. Tested operation and found no leaks after repair. Unit tests good. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on job for complaints of dishwasher tripping breaker. Breaker will not reset. Unplug dishwasher and breaker still not resetting. Customer will have electrical checked.
Near Austin, TX 78736
Kevin
Job Details: 02/24/2020
WASHER MAYTAG MEDC215EW1 "Arrived on site and inspected dryer and found it is tumbling but not heating, found that cut off has failed Cut off failed due to air flow restriction, showed customer how to confirm airflow is good. If part feels again due to air flow restriction this is not covered by warranty. Job complete"
Near Pflugerville, TX 78660
Paul
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite for a refrigerator not cooling to replace possible previous diagnosed parts. I found the sealed system with no refrigerant. I found the factory drier leaking at the Lokring connection at the loop. I replaced the drier and the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 02/24/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived to inspect LG side by side refrigerator not cooling.Confirmed the complaint and check the compressor and it was running.Temperatures in both compartments were 70 degrees.Customer had unit unplugged when I arrived.No cool air was circulating throughout the unit.Ordering research on Compressor, jag, dye drier, access valve for LG.Also ordering authorization for sealed system repair.Also sealed system tech with 2HOURS.Office to reschedule with customer for return service call.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 RESEARCH (COMPRESSOR, JAG, ACCESS VALVE AND DYE DRIER )"
Near , TX 78633
Lou
Job Details: 02/24/2020
OVEN WHIRLPOOL WEE510S0FV2 "arrived on site to inspect range cooktop burners and oven. Upon further inspection, customer advised that the front left burner wasn’t getting hot enough to boil water lie, the right front burner and the oven isn’t heating properly. When turning on the front left burner, only the middle portion of the burner was coming on. I demonstrated to the customer how to get the outer rim of the burner to come on by pressing the size button. I tested temps in the oven using my multimeter by placing the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My reset temp was 483 degrees. My next 5 readings were 330, 386, 343, 382, 344 for an average temp of 357 degrees. Customer provided a copy of his closing docs (photo). No repairs needed for this unit, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/24/2020
COOKTOP JENN-AIR JGD8430ADS Arrived onsite and replaced the surface ignitor.All checks good.
Near San Marcos, TX 78666
Robert
Job Details: 02/24/2020
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of noise. Found the basket wobbly recommended replacement of basket. ; ordrng 1 W10752719 (basket)
Near Austin, TX 78701
Jacob
Job Details: 02/24/2020
MICROWAVE KITCHENAID KMHS120EBS2 Arrived onsite for unit not heating. Tested unit. Found that diode was burned out. Replaced diode. Tested unit. Unit test good. No issues at this time. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2020
OVEN KITCHENAID KODE300ESS02 "arrived on site to inspect wall oven error code. Upon further inspection, customer advised that steam is coming out from the door area and rising into the console. Provided a video and one can clearly see the steam rising and moisture built up on the console facing and the cabinets above the unit. I checked the door gasket and it is good. I checked for error codes and the unit is showing F2E1, F2E0, F6E9 & F6E6. Cleared the codes and cycled the power and tested. Both the upper and lower ovens are operating as designed. I contacted Techline and spoke to JT and advised of my findings. TJ recommended to replace the door gasket, UI, and provided a part number W10903603 for a vent deflector. Provided File #7727197700.. I am ordering the deflector, UI, main ACU CNOTE-LSO PER CUSTOMER REQUEST and will return with the gasket and ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10903603 (deflctr-vt) and 1 W11087457 (console) and 1 W11179310 (ACU)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not drying. Performed diagnostics mode, no error codes. Measured incoming water temperature and found within range. Monitored test cycle and amp draw to element. Found heater drawing 6.5 amps. Checked rinse aid dispenser and found dispensing rinse aid. Checked for hot temperatures from element at end off cycle. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Austin, TX 78703
Jacob
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was frozen over. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78628
David
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that would at times dispense crushed ice or a mix. Performed diagnostic and checked ice bucket. Could see that the solenoid was actuating, but the bucket was grinding a bit in the front. Felt like rod was bent causing the ice to get crushed by the blades when it should just be passing it. Replaced ice bucket. Tested and ice is no longer being crushed. All is working as designed. Call complete."
Near Lakeway, TX 78734
Luis
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for deli control issues. Found deli control unresponsive not powering on,ran diagnostics to deli control no voltage at harness,no corrosion diagnosed unit will need a new harness assembly.
Near Round Rock, TX 78664
David
Job Details: 02/24/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to diagnose a washer that would not power on. Performed diagnostic and found unit unresponsive. Checked voltage,rages and found voltage at control, nut not going out anywhere else. Replaced control and retested. Was getting voltage at all a dories and UI now, but UI was still not coming on. Replaced UI console. Retested and all is now working as designed. No water leaks found at time of service. Call complete."
Near Manchaca, TX 78652
Jacob
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived onsite to replace fuse. Upon changing of fuse. Plugged unit in and blown fuse again. Replaced fuse. Found that bottom door switches were wired wrong. It flipped the breaker. Turned breaker back on. Unit turned on. But did not last long before shutting off. Ordered parts. Office to reschedule ; ordrng 1 NEEDAUTHORIZATION (NEEDS AUTHO) and 2 W10138793 (FUSE )s and 1 W10727360 (microswitch) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)
Near Bastrop, TX 78602
Cliff
Job Details: 02/24/2020
MICROWAVE LG LMV1762ST/01 "Arrived on site to replace previously ordered parts. Replaced fuse in unit as to the fuse in unit was cracked. Also noted parts ordered are not needed with the exception of the fuse, as the magnetron thermal cut off is open preventing power from reaching the main control. Office will need to research thermal cut off and set return appointment.; ordrng 1 RESEARCH (MAGNETRON TCO)"
Near Austin, TX 78737
Kevin
Job Details: 02/24/2020
DISHWASHER WHIRLPOOL KDTE204ESS3 "Arrived on site and inspected dishwasher and found Wash motor has failed After replacement confirmed correct operation with a diagnostic cycle, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/24/2020
COOKTOP WHIRLPOOL W5CG3024XS01 (DM) Arrived on site to install previous diagnosed parts. Gained access to the burner spuds on the cooktop; Replaced with correct spuds. Tested unit operation and adjusted valves stems. All tested good.
Near Buda, TX 78610
Richard
Job Details: 02/24/2020
DRYER WHIRLPOOL WED72HEDW0 Arrived onsite for the dryer not turning on. Ran diagnostics and found that the thermal fuse was no good . Customer accepted service and replaced thermal fuse and dryer tested good . Complete
Near Round Rock, TX 78665
Andy
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site for microwave light staying on. Tested and inspected unit and found failed control and bulb. Ordering needed part and will return ordrng 1 W11342846 (CONTROL )
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH75021HZ2 "Arrived to inspect unit with no light, found light shorted. Removed and replaced bulb.
Near New Braunfels, TX 78130
Robert
Job Details: 02/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of no display. Confirmed display issues and replaced console. After replacement test operation.
Near Austin, TX 78717
Tyler B.
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived back on site for harness replacement. Replaced harness and tested functions 3 times and tested good
Near Austin, TX 78739
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code F0E2 over suds. Ran a quick cycle and washer tested fine. Called tech line and they stated that the over suds is causing a restriction while the washer is spinning during the cycle causing the spin cycle to not fully complete. Advised tech line that the customer is using the load and go feature. Tech line stated to change the setting to load and go to 6 so that it will use less detergent and prevent the suds error code. Set the load and go to 6 and advised customer to monitor. Complete sr# 7727074254
Near Rogers, TX 76569
Jonathan
Job Details: 02/24/2020
WASHER GE GFWR4805F1RR Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced fan housing and tested unit. Unit is working as designed.
Near Austin, TX 78733
Luis
Job Details: 02/24/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for no ice. Ran diagnostics no frost forming on evaporator plate,found oil residue under evaporator plate diagnosed leak due to manufacture defect. Called tech support with finding per tech support need to replace evaporator plate. Replaced evaporator assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern reassembled unit checked water connections no leaksSEE STICKY NOTESR#7727196431; ordrng 1 SEESTICKYNOTE"
Near Gatesville, TX 76528
Jonathan
Job Details: 02/24/2020
ICE MACHINE MAYTAG MIM1554ZRS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water reservoir pan and recirculation pump and tested unit. Unit is working as designed. Unit is still at room temperature so I advised the customer that it may take some time to cool down and make/keep ice. Recommended waiting 24 hours before having ice. Call complete.
Near Austin, TX 78723
Wesley
Job Details: 02/24/2020
DISHWASHER JENN-AIR JDTSS244GL0 Arrived onnsite and found hey had run the unit without water turned on. All checks good once water has been turned on. Advised customer on findings. All checks good.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator not working/cooling. Upon further inspection, customer provided POP and advised that the unit isn’t cooling and no lights are coming on inside. I placed the unit in diagnostics and attempted to test the thermistors and nothing registered. I tested the ice maker and again nothing registered. I removed and replaced the UI and HV control and retested and the unit is operating as designed. Unit not connected to a water source. No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for customer complaint of unit not spinning clothes dry, called techline, they recommend replacing tub assembly. Ordering tub assembly and shocks. 7727149693 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOURS JOB) and 1 CNOTE (2 TECHS) and 4 W10261492 (shock-absr)s and 1 W10839952 (tub-outer)"
Near Spicewood, TX 78669
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not draining or spinning properly, found gearcase and wash basket were spinning out of round with no clothes in unit. ordering basket and gearcase. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Near Killeen, TX 76549
Al
Job Details: 02/24/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave buzzing and turning off after 3 seconds.Confirmed the complaint and called Whirlpool Tech line and spoke with ANDY.Advised Andy of complaint and was told the noise was simplyRelay chatter caused by door switch alignment issues Andy SR#7727200358Removed and replaced the top and bottom switch assembly’s.Reassembled and unit tested as designed.Tested with 2 minute water cup test.Job complete
Near Smithville, TX 78957
Cliff
Job Details: 02/24/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TD Arrived on site to replace start relay for compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No water was hooked up to unit at time of service.
Near Austin, TX 78738
Richard
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found no error codes. Ran a test cycle and washer tested fine. Customer stated that they were washing a comforter when the issue happened. Advised customer that I could not find anything wrong with washer.
Near Spicewood, TX 78669
Brandon
Job Details: 02/24/2020
RANGE GE JB625RK4SS "Arrived on site for customer complaint of oven temperature being off and not cooking properly, found faulty temperature sensor, I replaced sensor and calibrated oven, unit tested good."
Near Bee Cave, TX 78738
Brandon
Job Details: 02/24/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit turning on demo mode by itself during a cycle, I was unable to get unit into diagnostic mode, found faulty UI control and main control, I replaced both controls, unit tested good."
Near Georgetown, TX 78626
Cliff
Job Details: 02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator that is randomly tripping circuit breaker. Tested all parts and components and found no mechanical failures with refrigerator at this time. Advised homeowner that unit may trip breaker due to GFCI or AFCI breaker. The manufacturer does not recommend this type of circuit for appliances as there are ungrounded parts that may trip circuit. Breaker would need to be changed to a standard breaker to prevent issue from happening in the future.