"Arrived on site for complaints of over heating and shutting itself off intermittently. Found control loose, screws not tightened. Customer states it will turn itself off intermittently. Set bake to 350 and it ignited right away. Monitored temperatures and all were good. Installed new control board for intermittent issues. Job complete."

"Arrived on site for complaints of no power. Found unit unresponsive. Found good voltage to the control, with good polarity. Installed new control.power was restored. Ran test cycles and found all normal operations. No water leaks detected, job complete."

"Arrived on site for complaints of no heat. Ran cycle and found unit not heating. Found failed element. All other checks good. Installed new element and now unit is heating properly. Ran tests on all cycles and unit is working correctly.

"Arrived on site for complaints of not drying dishes. Entered service mode and found no error codes. Ran test cycle and monitored. During test, found the vent and heater working properly. All other component tests passed as well. Spoke with customer about the use of rinse aid. Advised to start using rinse aid and showed them how to do it. No water leaks detected, job complete."

"Arrived on site for refrigerator, inspected unit and work area. Inspected unit and found unit sitting on the roller and not leveled on the legs. I leveled unit and doors are now closing better. No water leaks observed during service. Job completed."

Arrived on site for washer not cycling past wash setting. Upon arrival confirmed issue but found no errors in diagnostics. I then found cause of failure was a bad actuator that popped out of place. Replaced actuator with required replacement part and reassembled and tested unit. Found no signs of leaks or failures and unit now functioning as designed. Call complete

Arrived on site to finish completing repairs with a new bake igniter. Upon arrival reconfirmed issue and installed required part I didnt reassembled and tested oven and found the igniter would like the gas within required manufacturing time enable to heat up oven. Unit now functioning as designed.

"Arrived onsite to replace previously diagnosed parts per whirlpool tech line. Replaced main harness, control and inlet valve. Tested unit and unit is functioning properly. Job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, rotor, stator, clutch and slider. Tested unit and unit is functioning properly. Ran agitator and spin test and had no issues. Job complete"

Arrived onsite to replace previously diagnosed parts. Upon inspection found gasket was fine. The ice door was failed causing the ice door to stay slightly open allowing warm air to migrate upward melting the ice and causing clumps. Replaced failed door and motor assembly. Unit is now functioning properly. Job complete

"Arrived on site to install previously diagnosed parts. Installed new harness and tested, unit is now operating as designed. No gas leaks detected during service. Job completed."

"Arrived on site for dryer not latching, inspected unit and work area. Found door catch broken. Removed old broken parts and installed new catch. Unit is now latching as designed. Job completed."

Arrived onsite and found broken left adjuster. Replaced adjuster. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site and inspected oven and at this time it is working properly. Customer experienced oven showing F6E8 error code for two days and then it corrected itself. Found saved error code in diagnostic cycle and deleted it. If issue happens again at minimum microwave appliance manager would need to be replaced

"Arrived on site and inspected washer and found no saved area codes, ran all functions and washer is operating properly. Discussed correct detergent usage, and correct loading at this time washer is operating as intended, job complete"

"Arrived on site and inspected dishwasher and did not find any safe error codes. Dishwasher will complete a diagnostic cycle properly, could not duplicate customers experience at this time, job complete"

Arrived onsite and found unit handle had fallen off. Reinstalled handle and tightened all handles. All checks good. Unit is now operating as designed.

"Arrived on site and found F3E1 saved error code and drain pump is running constantly. Cleared error removed load of wash from interior and replaced air trap, pressure hose, and water level switch. After replacement washer will now complete a diagnostic cycle and is working properly, job complete"

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found frozen fill tube. Thawed line and tested. Did not see signs of weeping valve. Ran harvest test and passed. Ran fill test and passed. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite for refrigerator not making ice. Upon inspection found ice maker turned off. Turned ice maker on and reset. Unit harvest ice in tray and re filled properly. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to test unit for no power. Test unit and found melted wire harness and bad control board and bad igniter and bad tod.

Arrived on site to test unit for unit not going up correctly. Test unit and found arms not adjusted correctly not allowing vent to go up. Adjusted arms test unit and unit test good job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found unit over sudsing not allowing water to spray correctly. Found unit leaking front vent. Replaced vent test unit and unit tamest good job complete.

Arrived on site to test unit for rear left burner not working. Test unit and found and switch. Replaced switch test unit and unit test good job complete.

Arrived on site to test unit for compactor not going up or down. Test unit and found broken gears. Replaced gear kit

"Arrived on site for a washing machine that tripping the breaker. Inspected unit and work area. The customer advised that the unit has tripped the breaker four times since theyve purchased it four months ago. She did advise that tripping the breaker is in frequent as the unit can wash 5 to 15 loads before tripping again. She says that after it has tripped the breaker, if they flip the breaker back on, the unit will continue and finish out the cycle they were currently in. Ran the unit through diagnostics and did not find any stored error codes. Checked underneath the unit and behind the unit for any exposed wires or leakage and could not find anything. I ran the unit through an auto test and the unit ran and completed as designed. Took an amp draw off the unit when running the unit through a drain and spin. Amperage did not get over 14 A. I did advise the customer that due to all my testing, I cant necessarily fault the unit as the unit is working as designed. Did explain that it was most likely a breaker issue due to the fact that this unit is on a GFCI outlet. Advise the customer to test the unit on another plug or have an electrical fix their electrical issue to ensure this does not repeat. The unit is working as designed. Call complete."

"Arrived to inspect no lights. I replaced the required LEDs per mfg Technical Service Pointer #: W11460554. I verified the repair and that all LEDs were operating after completion. Operational test good, no leaks observed during service. Special project #: S191AQ

"Arrived on site to diagnose a refrigerator that has condensation forming on door gasket. Found no airleaks present at time of service. Unit is empty and I advised customer that if the unit has nothing in it, it can cause a lack of heat transfer which can cause some condensation and improper cooling. No repairs needed and no leaks were found at time of service."

"Arrived on site for dryer, inspected unit and work area. Tested unit and found no out normal noises. Tested unit to make sure its also heating properly and it is. Unit is operating as designed at that time. Job completed."

"Arrived on site for icemachine, inspected unit and work area. CX had explained that she ran a cleaning cycle and then unit stoped making ice. Tested unit in diagnostics and water valve would not come on in diagnostics. Will need a new recirculating pump and also went ahead and replaced drain pump because it was making noises. I ten tested unit and its now operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. CX showed me a picture of clothing being stain. On the picture they showed me looked like it was detergent residue. I advised CX to always try to use unit in deep water fill, and cut the amount of detergent they are using. Im ran washer in diagnostics cycle and there was no error codes stored. I inspected components under the washer and everything looks normal. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Tested unit and its now operating as designed. No water leaks observed during service. Office to collect remaining balance. Job completed.

"Arrived on site , replaced left side FZ rail. After looking and testing rails only left was needed . Door is sealing properly . No drain issues . Job complete.No water leaks detected at time of service."

"Arrived onsite for seal keeps coming off and the bottom drawer whole bottom popped off and warped. Upon arrival found gasket damaged and not seating properly. Also oven bottom is not secured. Replaced oven door gasket. Inspected oven bottom panel. Panel is not warped,just not securely mounted. Mounted oven bottom securely. Job complete"

"Arrived on site for install of new icemaker. Installed new icemaker. Entered service mode. Ran test 29 harvest, and test 31 water fill. Icemaker working as designed, job complete."

"Arrived on site for complaints of not draining and not spinning clothes out intermittently. Ran test cycle and found unit draining slowly. Also found unit will spin, but not starting up right away. Inspected drain pump and removed some debris. Inspected Gearcase and looked ok. Belt was worn and slightly cracked. Installed new belt and motor capacitor. Ran test cycle and unit is advancing normally. No water leaks detected, job complete."

Arrived on site to test unit for noise coming from damper. Test unit and found damaged damper. Replaced damper test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed bin thermistor, replaced thermistor, unit now running as designed

"Arrived on site to test unit for no drain, tested unit found water has been sitting in there for a while, activated drain and water drained out, put unit into diagnostics cycle, no issues with any components found, ran normal was for 10 minutes, unit is running as designed, stated to customer that it is possible that there was a power outage and it did not complete cycle, customer did mention that they did have a power outage and after that she did not use the unit, advised customer to monitor and if issue persists first attempt to restart cycle and if it doesnt work to call us back, at this time the unit is running as designed,

"Arrived on site to test unit for not drying, put unit into diagnostics, tested all components, everything is running as designed, heater is engaging, noticed unit had no rinse aid, advised customer that the unit is designed to work with rinse aid and it should be used at every wash and to open dishwasher to allow better air circulation for better drying, unit is running as designed job complete"

"Arrived on site to test unit for broken lid, tested unit lid cracked around support

"Arrived on site for dishwasher top rack falling down. Customer had 1 rack adjuster on hand. Inspected unit and work area, verified broken adjuster. Will need to replace right adjuster. Removed failed adjuster and installed new. Reinstalled rack and tested rack functions. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected during service.

"Arrived on site for refrigerator to cooling. Upon arrival confirmed issue. After further inspecfound both compares at room temp with all fans running. Compressor was pulling .85A while drier was ice cold. Found sealed system failure. After getting autho I replaced compressor, uv drier, access port, as well as installed updated control. Pulled vac found no leaks. Recharged system with 5.29oz of refrigerant. Informed customer to give unit 24 hrs to cool. Call complete"

Arrived onsite for door not correct. Found missing mount screws and rattling and warped door. Not safe to use. Ordering complete door assembly to repair. ; ordrng 1 W11038380 (Black stainless door)

Arrived onsite and found unit with blown fuse following thunder storm. Ordering fuse to repair. Returning with control and blower just in case ; ordrng 1 WPW10545255 (Fuse)

Arrived on site F9E1 drain pump error F5E3 lid lock error. I gained access to the drain pump and found it shorted out. I found the lid lock not opening. I manually opened the lid so the customer could remove their clothes and I drained the unit. I am ordering the control and returning with the drain pump. Reschedule for Thursday 6/2/22; ordrng 1 Autho (Autho)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and no ice build up. While checking unit, I heard the start device making a clicking noise, but the compressor failed to come on. Using one of my tester start devices, I placed it on the compressor and tested and the unit failed to start the compressor. I found the compressor locked up. I am ordering the compressor kit, access valve, UV dye drier, CNOTE-2HR JOB and CNOTE-PLACE ON CANCELLATION LIST. Unit left unplugged for safety and no water leaks observed during service. Office to schedule return service.; ordrng 1 W10507884 (Compressor kit) and 1 W10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188823 (Evaporator) and 1 CNOTE (2HR JOB) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site to inspect washer error codes and unit not powering on. Upon further inspection, I pressed the power button and it failed to respond. Customer advised another company had serviced it recently and said there were error codes, but they did not know what they were. I was able to get the unit into diagnostics showing no error codes. Continued with testing and the unit is operating, but during agitate and spin, the gearcase was making a rumbling sound. I tilted the unit back and found gearcase oil on the rotor and slider (photo). While I had it tilted back and powered off, the unit turned itself on and showed the Lt error code that the customer described. The error code is not listed in the tech sheet, but researched it and it means Laundry Test.. I am ordering the gearcase and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/02/22. I will return with prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to install previous diagnosed parts. Removed failed sump assembly and installed new with gasket and pump and found leaking from wash motor. Removed wash motor and installed new. Powered unit on and found same failure occurring. Contacted service manager (CS). Will need to replace UI and float switch, no cost to customer. Spoke with customer on replacing parts. Service manager will contact following business day. No funds collected today..; O-emld tckt"

"Arrived on site for dryer stoping mid cycle. Customer stated that when failure occurs they press n left side of door and unit will continue. Inspected unit and work area. Found door switch lever broken. Tested dryer op and found all other components operating. Will need to replace door switch to repair; ordrng 1 WP3406107 (Door switch)"

"Arrived on site for range oven not igniting. Inspected unit and work area. Tested unit in bake mode to verify failure. Found at time of service unit was cycling as designed. Informed customer on drawer and be sure no pots or pan are sticking past the back side and customer stated that has not happened. Spoke with customer on theory of operation and failure customer is describing would be caused by DSI control. Schedule return for Wednesday June the 1st. Customer requested same tech on return. No funds collected today. ; schdld next appmnt for 6/1 WED !"

"Arrived on site for oven combo, microwave not having power. Inspected unit and work area. Found marking on liner and will need touch up paint. Powered unit off at circuit breaker and removed. Tested resistance on fuses and switches. Found door secondary switch failed. Measured fan motor winding and found at 60 ohms. Found fan not running due to fan fuse opened and not allowing voltage to motor. Found due to fan not running caused air cover to melt to magnetron. Will need to replace fan TCO, air cover, magnetron, 20 amp fuse and door switch. Removed failed parts and installed new. Assembled unit and tested operation. Found unit heating as designed. Added touch up paint to liner. All tested good.

Arrived on site to test unit for tripping breaker. Found unit receiving power but not responding. Found fuse on power board/filter was blown. Used dummy fuse to test unit and found when door is opened it trips breaker. Found primary door switch was stuck in closed position causing backfeed. Recommend replacing power filter and door switches. Office to reschedule. ; ordrng 1 WB27X10741 (Line filter) and 2 WB24X823 (switch)s and 1 WB24X10103 (Switch)

"Arrived on site to test unit for no cool, tested unit found RC evap frosted over, and fan not running, will need 2 thermistor kits, fan scroll and control UI to fix issue, advised customer to defrost unit for 48 hour before our next visit, , ordering parts office to reschedule ; ordrng 2 W10316760 (Thermistor kit)s and 1 W11098695 (Fan scroll)"

"Arrived on site for no cool in fresh food section and not freezing correctly. Unit running,evaporator fan in freezer not running,removed cover voltage to fan diagnosed a defective fan motor,ordering new fan motor,will also order control in case it is needed; ordrng 1 WR60X10185 (Fan motor) and 1 WR55X23124 (Control)"

Arrived onsite for dishwasher not draining. Upon inspection found knockout still intact. Removed and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite for dishwasher not completing cycle. On arrival tub had standing water. Canceled and drained. Tried putting unit in diagnostics but failed. Called tech line for assistance SR#7733734275. Put in test mode and found wash motor failure. Did parts research and wash motor is no longer available due to the age of the unit. Part ///. Notified customer. Lower drawer is still operating. Customer will use lower drawer until unit is replaced. Job complete

Arrived onsite for condensation and found cause air gap in fridge seal. Heat treated seal and closed gap with silicone. Replaced icemaker for not producing ice. Unit is now operating as designed. All checks good.

Arrived onsite for a dryer not complete cycle in normal or heavy duty. Upon inspection I found that the moisture sensor was unplugged I plugged it in back in making sure that it mad a solid connection and tested unit and found unit operating as designed. Job complete.

Arrived onsite and found unit is draining very slowly. Possible weak motor or broken impeller. Ordering drain pump and drain line to repair. Office to reschedule ; ordrng 1 W10876537 (Drain pump) and 1 8269144A (Drain hose extension) and 1 WPW10545278 (Drain hose loop)

Arrived onsite and found the part supplied by American home shield was a harness only and not a door switch. Unit still designated non repairable as the door switch is ///.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water in. Found bad fill valve. Replaced fill valve at ///92.74 and /// at ///194.75 test unit and found unit still not getting enough water. Advised customer to get a Plummer to check water line coming in job complete.

Arrived on site to test unit for not cooling properly and clicking noise. Found FC evap was completely frosted over causing issues. Recommend replacing control kit and thermistor. Advised to thaw unit at least 36 pars prior to return visit. Office to reschedule. ; O-emld tckt

Arrived on site to test unit for light not turning on. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for gap between vent hood and ceiling. M/S we had on file was incorrect. Updated info and verified with homeowners unit is still within factory warranty. Spoke with MS and was advised customer needs to contact manufacturer for service. Job complete.

Arrived on site to test unit for front right burner taking over an hour to boil water. Test unit and found correct orifice and flame nice and blue and correct height. No problem found at this time. Job complete. Took pictures of flame and height of flame.

Arrived on site to test unit for console not responding. Test unit and found bad console not taking commands and freezing. Ordering new console office to reschedule ; ordrng 1 W11297728 (Console)

Arrived on site to replace previously ordered parts for microwave. Replaced door and tested unit. Found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for dryer. Replaced outer door panel and job is complete.

Arrived on site to replace evap thermistor from previous diagnosis for evap frosting over. Found thermistor in range and not reading open. Ran diagnostics and found all components functioning but defrost heater. Upon further inspection found brown wire that connects to heating element was not set properly in molex connection preventing heating element from engaging causing defrost issues. Secured wire into connection and secured heater connection. Heater is now engaging as designed. No water connected to unit. Job complete.

Arrived on site to replace . Found disposal completely rusted and sink. Recommended having a plumber replace disposal. Talked to CS .

Arrived on site to install the heater per the SP. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw and found the unit ran through as designed. No leaks observed at the time of service. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the drain pump and checked resistance at the drain pump. Found the unit showing 20.4 ohms at the drain pump. Reset the connector and checked resistance from the control through the wiring harness and found the same resistance. Ran the unit through diagnostics and the unit ran as designed. Tested the drain pump three times and could not get the control to short out. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I gained access to the back of the unit and found the valve at the wall was barely cracked open. I turned the valve all the way on and the water began dispensing properly. Call complete.

Arrived on site to install previous diagnosed part. Removed grate bumpers/ feet. Installed new bumpers found not staying in place. Will need to replace grate assembly. Spoke with on replacing grates. Office to schedule return when ETA is available on parts. Tested all cooktop burners and found operating as designed. ; ordrng 1 W10620480 (Grates)

Arrived on site to install previous diagnosed part. Gained access to heating element and removed thermal cutoffs and installed new. Assembled unit and tested operation. All tested good.

Arrived on site to install new tub nut. Installed new tub nut and install kit test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water valve seeping and froze fill line over. This caused a crack in fill tube. Replaced valve and fill line and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found excess frost on fc evap indicating door may have not been fully closed at some point. Homeowner is going to manually thaw unit to remove frost. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a range with a burner not regulating temperature properly. Found during previous repair incorrect switch was installed. Ordering correct switch and office to set return appointment. ; ordrng 1 WP3149400 (Rf infinite switch)

Arrived on site to diagnose a range that sparked. Found loose connections at terminal block caused power wires to burn. Replaced wiring harness and tested unit. Found all is functioning properly at this time. Tech line rep AndrewSaftey File# 7733699339File# 7733737790

Arrived on site to diagnose a range that is not responding to user input. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11548757 (Control)

Arrived on site to diagnose a microwave that isn't heating. Found door switch holder not mounted in correct position to allow door latch to contact. Realigned holder and tested unit. Found all is working properly at this time.

Arrived on site found bottom of mullion warped preventing bottom of gasket to seal correctly sent pictures to tech support to document

Arrived on site for washer needing previously diagnosed control. On arrival found unit stuck in flood mode and allowed unit to run 5 minutes and once completed I got full response from ui and ACU. Ohmed drain and found it at 25.4 ohms. Replaced main control and drain pump. Reassembled and tested unit. Found no leaks and unit cycling as designed. Call complete

Arrived on site for venthood making noises. Inspected unit and work area. Tested operation and found fan humming and not turning. Removed fan motor and found fan turning freely. Found failed fan motor. Removed motor and installed new. Assembled unit and tested operation. All tested good.

Arrived on site for refrigerator with filter housing not staying closed. Upon arrival confirmed issue. I then replaced housing after finding door wouldnt close. Found new housing functioning as designed. Call complete

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup in evaporator. Performed diagnostics mode and tested bimetal circuit and found closed. Attempted to advance short defrost cycle and found would not activate. Ran long defrost cycle and found unit defrosting. Found failed UI and will replace with control. Off to schedule return when ETA is available. ; ordrng 1 WRS588FIHZ04 (UI) and 1 W11440346 (Control) and 1 W11314873 (Bimetal)

Arrived on site for refrigerator creating ice buildup in freezer. Upon arrival confirm complaint and that further inspection found a lot of ice buildup indicating signs of hot air leaking through the unit. Upon further inspection found that the silk system was still intact and functioned the design Ive been found that doors have been reversed leading to improper ceiling and have not been properly reverse causing an air gap in the gaskets. After reassembly doors properly and ensuring that there were no air leaks through the door gaskets I informed the customer to give you the unit 24 hours to stabilize the temps. Complete call

Arrived on site for refrigeration not cooling. Inspected unit and work are. Tested unit and found compressor coming on but would turn off. I then tested amp draw at compressor and was 0.03. I installed new start device to see if it would work but same no difference. Compressor is locked up will need sealed system repair. CS will order parts needed. No water leaks observed during service. ; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)

Arrived on site for lid broken . Found left side of lid broken at hinge . Replaced lid . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . Ran diagnostics. No water leaks detected at time of service.

Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . No water leaks detected at time of service.

Arrived on site for latch issues . Found strike had broken off lid . Replaced strike . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for glass not even . Found inner glass had slipped down in door . Reinstalled inner glass . No other issues found with range . Job complete.

Arrived on site for dryer making noise. Upon arrival confirm complaint and was able to verify that the sounds being created sounded like metal vibrating on metal. After further inspection I fo7nd cause of failure was the exhaust housing resting on lower floor chassis of units frame. Was able to uninstall then reinstall housing adm with dampeners to raise unit off flooring. found sounds had completely gone away and customer stated dryer sounded way better. Unit functioning as designed call complete

Arrived on site for dishwasher with a hand with fallen off. Upon arrival confirm complaint and found that the lighting screws that hold the handle and place had come loose I was able to reinstall the handle and tighten down the screws to make sure they were not come loose again. Found door functioning as designed call complete

Arrived on site for complaints of not freezing. Found temperature at 45 degrees. Found evaporator covered in ice. Used steam gun to clear away all ice. Found evaporator fan running and thermistor checked good. Found no loose connections. Advised customer if issue returns we will need to replace control. Job complete.