Near Georgetown, TX 78628
Thomas L.
Job Details: 06/26/2019
COOKTOP WHIRLPOOL WCG55US6HS00 Replace cooktop grates Per builder request. Grates were Rusting.
Near , TX 78642
Jonathan
Job Details: 06/26/2019
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install previous diagnosed part. Removed cooktop and found all burners (see SD-QuickPic). Removed all burners and installed new. Added new cooktop surface. Tested unit, all tested good."
Near Salado, TX 76571
Joel G.
Job Details: 06/26/2019
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose dryer making noise. After running unit for 30 mins. I heard the blower making a vibration noise. Disassembled unit and found the blower slightly cracked. Replaced verified operation. Informed customer of regular venting cleaning and fire hazards.
Near Bastrop, TX 78602
Steve C.
Job Details: 06/26/2019
DRYER WHIRLPOOL WED4800XQ0 Arrived on site for the unit will not turn on. Tested unit and found the thermal fuse has no continuity and door switch is broken. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vent every six months.
Near Austin, TX 78738
Robert
Job Details: 06/26/2019
REFRIGERATOR JENN-AIR JS48NXFXDW04 Arrived on job for complaints of temperatures too warm. Today and the last 2 days working properly. Customer said freezer was over loaded in freezer and had frost on inside between freezer and refrigerator compartment. I think door was not closing properly and causing temperature issues and frost because both problems corrected after large quantity of items were removed 2 days ago.
Near Lorena, TX 76655
Arthur B.
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite for customer complaint of ice machine making thin ice and not dropping. Ran diagnostics and found ice machine was set to “Thin Ice” settings. Also upon inspection, found grid cutter was not secured to board. Set ice to “Thick” setting and secured grid cutter. Observed unit make 2 slabs of ice. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78749
Kevin
Job Details: 06/26/2019
REFRIGERATOR HOTPOINT HSS25GFPHWW "Arrived on site and customer said refrigerator started working properly 4 days ago. Found temperature is correct at this time. If issue happens again will need to bring back WR55X10399, WR08X10026, WR07X26749. No water leaks detected at time of service, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to install previous diagnosed part. Gained access to control, removed failed control and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks present."
Near Austin, TX 78746
Leonardo
Job Details: 06/26/2019
DISHWASHER GE GSD3360K55SS Arrived on site to test unit for unit not getting water. Test unit and found bad valve WD15X22015. Office to reschedule ; ordrng 1 WD15X22015 (VALVE )
Near Harker Heights, TX 76548
Al
Job Details: 06/26/2019
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer with extended drying time.Temperature tested the unit and got the following temperature readings.Vent off 266 degrees-130 degrees Vent on temperature rose to 242 degrees low 121.Element, fuse and cutoff are all operational.UNIT OPERATES AS DESIGNED JOB COMPLETE"
Near Austin, TX 78748
Ron
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer not rinsing, spoke with maintenance manager Walter, he advised tenant was only have a problem in the normal cycle. Performed diagnostics only error code stored was f0E3 (overload error). I instructed on load size (advise normal should be used for cotton and other mixed blend fabrics) cycle selection vs the load per the use and care guide. I advised normal should not be used for large loads, recommend tenant use deep water water wash or other specialty cycles per the use and care guide. I also instructed on soap usage, advised washer was a low water consumption model and less soap should used typically 1/2 of what the bottle is calls for. I also advised pods should be used full loads due to the soap concentrations."
Near , TX 78666
Brandon
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit not starting cycle and giving error code, found loose wire connection at cold water valve, I tightened connection, unit tested good. If problem continues, will need water valve harness."
Near Austin, TX 78703
Wesley
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 All functioning as designed after power cycle.
Near Austin, TX 78704
Ron
Job Details: 06/26/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not powering up / not starting. Performed diagnostics confirmed no response front the control, customer advise unit was working intermittently before it stopped running. Confirmed 120.3v into the control. Installed replacement control board. Washer powered up and calibrated with no problems. Confirmed filled, agitated, drained, and spun with no problems."
Near Round Rock, TX 78665
Joel G.
Job Details: 06/26/2019
REFRIGERATOR LG LMXS30776S/02 "Arrived on site to diagnose fridge not cooling. Found unit was left unplugged but informed me both compartments were at room temp. Plugged unit in and found no heat removal of discharge and stayed at room temp indicating a faulty compressor. 180 volts to compressor. Compressor, drier and access valve need installed. Also, fans are loud when they came on and also need replaced.Verified no leaks at time of svc call.; ordrng 1 ADH73150210 (DYE DRIER) and 1 SV8404 (2 valve) and 1 TCA36511311 (COMPRESSOR )"
Near Austin, TX 78703
Wesley
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived on site and cleared leftover ice build up. No evidence of persistent leak. All checks good. Unit is operating as designed. Advised customer on findings.
Near Georgetown, TX 78628
Joel G.
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIX505EBS1 Arrived on site to install parts ordered by previous tech. I ran diags and found bin thermistor shorted. I checked resistance across sensor and found 300 ohms and should be at about 2.7 kohms. Sensor not ordered and needs replaced. Kept running diags and found recirculating pump and drain pump not coming on and found no voltage to them either. Will replace other parts on return. All other tests check out fine. Customer also asked if we could make sure they’re running the cleaner correctly since evaporator has lots of build up on it. Found no leaks at time of svc call.; ordrng 1 WPW10511923 (thermistor)
Near Austin, TX 78717
Lou
Job Details: 06/26/2019
RANGE KITCHENAID KGCU462VSS02 "arrived on site to inspect cooktop middle burner not working. Upon further inspection, the customer advised that the griddle burden is not working. I turned the middle grill burner on and it came on as designed. When I turned it to low setting, the Ignitor began to arc as did all of the other Ignitors. When I turned the flame up to medium the Ignitor stopped. Attempted to adjust the flame and no change in flame height. I adjusted the burner ad it appeared to stop, but shortly afterwards, the Ignitor came on again.
Near Georgetown, TX 78633
Lou
Job Details: 06/26/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered parts. Due to uneven cooking, I removed and replaced the sensor, main control and UI panel. Tested the unit on Bake @350 degrees. Temp at preheat was 326. Next three readings were 345, 311, 420, for an average of 358 degrees. I advised the customer of my temp readings and repairs. Placed the unit in diagnostics and found the unit showing 354 degrees. Job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher, failed upper rack. Inspected unit and found right adjuster housing broken. and 1 W10588165 (housing RIGHT SIDE) and 1 W10712395 (adjuster KIT)"
Near Leander, TX 78641
James
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. Customer stated that the freezer seemed to have warmed up and ice had formed around light switch housing. Customer thawed the ice and the light began working and temperatures seemed normal again. Checked temps and found freezer at 10 degrees and dropping. Fresh food at 37 degrees. Customer has also experienced random crushed ice with cubed ice dispensing selected. Tested ice bin door and door solenoid and found both to be working properly. Instructed customer that ice can sometimes get stuck in chute and will cause some ice to crush as it dispenses from container. Unit working properly. Job complete
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived to inspect SAFETY concerns for the microwave.Customer advised the unit popped and began smoking.I checked the unit and discovered the outlet powering the unit was faulty and tripped the power to the unit.I checked all fuses and switches for abnormal wear.I tested the unit and with 2 minute water cup test and unit tested as designed.CUSTOMER SATISFIED JOB COMPLETE
Near Austin, TX 78704
Leonardo
Job Details: 06/26/2019
WARMING DRAWER WHIRLPOOL KOST100ESS03 Arrived on site to test unit for unit not heating. Test u it and found unit had bad tod. Will need to order new tod WP4449751 customer said unit is new so I advised customer to get installers to check to make sure we are getting correct power to both line. Office to reschedule. ; ordrng 1 WP4449751 (TOD)
Near Georgetown, TX 78628
Tyler B.
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF760SADM2 "arrived onsite for unit not washing, found wash pump not running, replaced pump and motor and tested good, no leaks on site
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to install previously ordered parts.Accessed the unit and installed the shims.Unit works as designed.All water lines were dry at the end of service.JOB COMPLETE
Near Austin, TX 78750
Paul
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for the refrigerator with door leveling issues. I adjusted the deli drawers to get them straight and inline with the refrigerator doors. I found the freezer drawer about a 1/4” off to the right due to the left rail and bracket loose. Need to replace the left rail and possibly the right rail to complete service. Ordering C-notes, W10625067 LEFT BRACKET & W10625068 RIGHT BRACKET. ; and 1 W10625067 (BRACKET) and 1 W10625068 (RIGHT BRACKET)"
Near Manor, TX 78653
Joseph C.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site for “no ice production” complaint. Inspected unit and found ice to be clogging ice maker fill tube. No continuity is detected in ice maker fill tube heater harness. Ordering new black freezer door. . No leaks detected, at time of service.; ordrng 1 LW11026427 (dor-fip (BLACK))"
Near Austin, TX 78730
Tyler B.
Job Details: 06/26/2019
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for control replacement. Replaced control and tested good,
Near Austin, TX 78738
Robert
Job Details: 06/26/2019
WASHER MAYTAG MVWB850YW1 Arrived on job for complaints of not draining. Found no 120v out of control to pump. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
DISHWASHER GE GSD2200G02BB Arrived on site to install inner door but notice left and right side door baffles are missing . Will need to order parts . ordrng 1 WD8X227 (tub corner baffle rH SIDE) and 1 WD8X228 (tub corner baffle lH SIDE)
Near Hutto, TX 78634
Steve C.
Job Details: 06/26/2019
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site for the unit is making noise. Tested the unit and found the unit will make a loud ticking noise. Removed the agitator and basket and no obstruction. Replaced the gear case, stator and rotor due to the noise coming from all three parts. Replaced all parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service."
Near Georgetown, TX 78628
Jonathan
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not cleaning well and not drying dishes. Customer stated that it does not seem to be drying and dishes on top rack are not coming clean. Inspected insulation and found loop added to drain line and found plumber was talking about fill hose being to long (see SD-QuickPic) Measured incoming water temperature at 122°. Performed diagnostics mode and found fault code F7-E1 heating circuit interrupted. Added cup right side up to measured water on top rack. Monitored test mode and measured amp draw to element. Found heater drawing 7 amps. Found cup filled to the top. Called whirlpool tech support and David (SR# 7725187029). Spoke with customer on user guide.
Near Austin, TX 78753
Joseph C.
Job Details: 06/26/2019
VENTHOOD KITCHENAID KVUB600DSS2 "Arrived on site for “lights are dim or not working, when turning on” complaint. Inspected unit and found light connections to be loose. Adjusted connections to lights. Unit is performing as designed."
Near Austin, TX 78660
Scott
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for not dispensing water . Found water lines and filter are freezing up. No frost build up on evap in both fresh and freezer . Ordering thermistors and main control and UI control diffuser . ; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11317276 (DIFFUSER ) and 1 WPW10384183 (thermistor)
Near Hutto, TX 78634
Joel G.
Job Details: 06/26/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to install parts I previously ordered. Replaced. And verified operation. Verified no leaks at time of svc call.
Near Georgetown, TX 78633
Thomas L.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to replace icemaker with failure code stored. Removed and replaced ice maker. Also removed ice from fan area. All water connections are dry.
Near Lakeway, TX 78734
Andy
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for washer not responsive. Tested and inspected unit and found failed UI and control was shorted out. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW90HEFW0 "Arrived on site and found washer has error F2E3 unsupported cycle, F5E2 door lock error, F3E1 pressure system, F5E4 door not opened between cycles, spoke with techline Replaced pressure sensor, hose, and air trap. washer passed diagnostic cycle both times, If issue persists will need to replace control and console and harness between them. No water leaks detected at time of service."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site for FC not cooling. Measured temperature in FC at 25°. Gained access to evaporator and found no frost pattern. Performed diagnostics mode and ran condenser fan and compressor. Found compressor not turning on. Had customer sign waiver to pull out, due to previous damage on floor. Gained access to compressor and tested motor windings resistance and found within range. Found failed starting device. Customer had capacitor on hand and installed at customer request.ordrng 1 WPW10197428 (STARTING DEVICE )"
Near Austin, TX 78727
Paul
Job Details: 06/26/2019
DRYER WHIRLPOOL LEN2000PWO Arrived onsite for the dryer vent that came loose from the wall and the customer can’t reconnect. Ms stated the dryer was also taking long or multiple cycles to dry. I found the flex hose completely stopped up and crushed. This installation cannot use a round hose because there is not enough room. It needs a periscope type vent. I showed ms what to pick up at Lowe’s and she will call the office and reschedule after she gets the vent.
Near San Marcos, TX 78666
Luis
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
WASHER LG WM8000HVA "Arrived on site ,replaced dispenser and housing . Tested unit ,no water leaks detected at time of service . Job complete ."
Near Austin, TX 78702
Wesley
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and installed console. Unit is now operating as designed.
Near Austin, TX 78735
Kevin
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found refrigerator temperature is correct, customer is experiencing high temperatures/food spoilage in the two produce bins but not the rest of the fresh food section. Spoke with tech line and they said to ensure nothing is blocking airflow on the top shelf and if issue continues replace control and thermistors. No water leaks detected at time of service, job complete"
Near Austin, TX 78735
Leonardo
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace hose. Replaced hose test unit and unit working correctly no leaks present at this time.
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7000DW2 "Arrived on site for periodically not spinning clothes out . Customer stated it’s very random . Ran diagnostics ,no error codes . Both manual and auto test checked normal . No oil on gear shaft . Did find outlet hot ground . Told customer to have maintinace fix outlet , may be the cause of disruption of cycle . Nonwater leaks detected at time of service . Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for not dispensing water . Found water lines and filter frozen . Unit is keeping temps too cold .ordering UI ,thermistors control . Replaced fitter housing due to failing from freezing . No water leaks detected at time of service . Please call to set return . ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (CONTROL) and 1 W11340158 (UI) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78702
Wesley
Job Details: 06/26/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onnsite and found drain hose cracked and leaking. Ordering drain hose to repair. Water turned off Nd disconnected.; ordrng 1 W11316671 (DRAIN HOSE)
Near Spicewood, TX 78669
Andy
Job Details: 06/26/2019
WASHER MAYTAG MVWB855DC3 Arrived on site for washer with bad smell. Tested unit operations and all operations are normal. Checked for error codes and found none. Checked for water remaining in tub and found none. Called tech line and spoke with Kevin (SR # 7725196054) Made aware of stated issue and what was done and found. Was instructed that smell is either coming from what is being put in unit or coming from stand pipe. Was instructed to run cleaner cycle. And if smell continues for customer to have standpipe checked. Did as instructed. No water leaks present at time of service.
Near Spicewood, TX 78669
Andy
Job Details: 06/26/2019
DRYER MAYTAG MEDB855DC4 Arrived on site for dryer with loose panel. Tested and inspected unit and found console clips are not holding tight. Removed panel clips and adjusted. Reinstalled and tested unit. All operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Wesley
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onnsite and found unit not sealing due to leveling issue. Leveled and corrected sealing issue. Unit is now operating as designed.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/26/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to test unit for upper rack falling. Test unit and found upper tracks broken, replaced left and right track test unit and unit test good job complete. No leaks present at this time."
Near Austin, TX 78748
Kevin
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and inspected refrigerator and found interior lights are on but it is not cooling, no fans are running, and there is no response on user interface, ice and water dispenser are unresponsive. Disconnected power to refrigerator and replaced main control and user interface, after reconnecting to power it is running and has begun cooling. Water dispenser is now working and UI is lit and working. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
REFRIGERATOR GE PGS25KSEAFSS "Arrived on site and confirmed air is felt from both vents when door switch is closed. There are 6 cubes in ice bin, Spoke with GE techline and although icemaker was recently replaced they recommended replacing it again and replacing harness with it. No water leaks detected at time of service.; ordrng 1 WR23X10708 (harness motor and re) and 1 WR30X10150 (icemaker - door moun)"
Near Austin, TX 78737
Kevin
Job Details: 06/26/2019
WASHER KENMORE 110.2713241 Found no water flow on either hot or cold valves. Confirmed water lines are clear, a new valve assembly will be needed to correct issues. No water leaks from connections at time of service
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2019
RANGE GE JV636H2SS Arrived on site to test unit for lights not working. Test unit and found fan working but light not coming on. Test unit and found bad switch will need to order new switch WB24X10077 and light sockets WB08X10035 x2. Office to reschedule ; ordrng 2 WB08X10035 (LIGHT SOCKETS )s and 1 WB24X10077 (LIGHT SWITCH )
Near Round Rock, TX 78681
Lou
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW7500GW2 "arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1. I cleared the code and continued with testing. The unit failed to dispense water into the tub. It drained, agitated and spun as designed. I tested the water valve and found the hot valve stuck. When I removed the water hoses, I found a large amount of debris in the valve and on both the hot and cold hoses. I removed and replaced the water valve and recommended that I the customer replace the hoses. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Luis
Job Details: 06/26/2019
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site for thin ice. Ran diagnostics found water not filling reservoir,unit passed all other diagnostics. Ran a normal cycle and ice thickness set to max and water not filling reservoir to correct level. Diagnosed faulty water sensor,replaced pump,assembly that includes sensor, ran unit through a cycle,water filled to correct level,ice forming on evaporator plate."
Near Sunset Valley, TX 78745
Luis
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no ice,ran diagnostics icemaker passed all test,ran fan test some air flow ran unit through normal operation weak air flow diagnosed unit will need main control and ice box fan. Need AUTHO approval for control and fan motor; ordrng 1 CNOTE (NEED AUTHO FOR CONTROL AND FAN MOTOR) and 1 W10843055 (CONTROL), states that autho needed"
Near Austin, TX 78727
Paul
Job Details: 06/26/2019
OVEN WHIRLPOOL RDE1400P2 Arrived onsite for the oven with broil working but bake is not. I found the bake elements out in both upper and lower ovens. The elements need to be replaced to complete service. Call complete.
Near New Braunfels, TX 78130
Brandon
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site for customer complaint of unit not drying, found customer was not using rinse aid, unit tested good, instructed customer to use rinse aid."
Near Sun City, TX 78628
James
Job Details: 06/26/2019
VENTHOOD KITCHENAID KVWB406DSS2 Arrived on site and tested operation. I found that the lights do not work and the blower comes on when pressing the light button. Accessed harness and control and found that the wire harness was wired to the terminal block incorrectly inside control box. Corrected wiring per wiring diagram and tested operation. Unit now functioning properly. Job complete
Near Austin, TX 78748
Ron
Job Details: 06/26/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not advancing thru cycle, also had a complaint about item getting caught under the washplate. I found a pillowcase stuck under the washplate, determined be customer using the power wash cycle. I advised bedding must be ran on bulky. Performed diagnostics confirmed no stored error codes. Confirmed water valves worked with no issues. I confirmed washer performed as designed, advised customer they must use bulky sheets for bedding items. Power wash will not put in enough water. I advised once sheets absorb all of the water they will be prone to getting sucked under the washplate. Customer this has been an issue since day 1. I also spoke with house keeper that uses the washer to make sure they understand bulky sheets should be used for all bedding. I also warned about not putting any rugs into the washer, found pieces of a rug caught under the washplate."
Near Lakeway, TX 78734
Andy
Job Details: 06/26/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave door not level. Tested and inspected unit and found door not level due to bent hinges. (See SD-QuickPic) Adjusted hinges and tested unit. All operations are normal. No other repairs are needed at this time.
Near Austin, TX 78748
Robert
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on job for complaints of no ice. Ran test 19 power to heater good. Supply hose blockage and ice container damaged. ; ordrng 1 W10841140 (adhesive) and 1 WPW10347093 (ice container) and 1 WPW10554299 (heater)
Near Leander, TX 78645
James
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new rear adapter kit and installed perma gum around air port to aid in sealing. Cleared all ice from behind evaporator housing and from underneath. Tested operation and found unit working properly and all functions test good. Job complete
Near Lakeway, TX 78734
Andy
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not filling with water. Tested and inspected unit and found unit is filling but is not spraying water due to failed pump and motor assembly. No water leaks present at time of service.; ordrng 1 W11085683 (PUMP MOTOR ASSY)
Near Cedar Park, TX 78613
Jonathan
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for refrigerator for making noises. Customer stated that it was the fan that was making noises. Performed diagnostics mode and tested compressor and condenser fan. Tested evaporator fan and damper door. Checked evaporator frost pattern and found normal and no ice buildup. Tested damper again found damper motor a little loud than normal operation. Will need to replace damper control.; ordrng 1 WPW10594330 (DAMPER CONTROL )
Near Austin, TX 78728
Paul
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived onsite for the dishwasher not heating. I found an F7E1 error. I found the heating element open. I replaced the element and ran the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Joel G.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to install part I previously ordered. Replaced main board and verified operation. Customer mentioned ice quit dispensing while part was on order. Found auger motor faulty and humming, needs replaced. Verified no leaks at time of svc call.; ordrng 1 W11202789 (motor)"
Near Martindale, TX 78655
Brandon
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for customer complaint of unit not working, found electric issue
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/26/2019
COOKTOP WHIRLPOOL GCI3061XB01 Arrived on site for F 47 failure code onto left burners. Replaced controls and unit would not allow me to program a personality code. Will order all parts again. Office to locate parts and reschedule with customer.; ordrng 1 W10328384 (hotplate LEFT FRONT) and 1 W10328391 (hot plate LEFT REAR) and 1 W10857230 (module) and 1 WPW10396615 (display)
Near Austin, TX 78748
Luis
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "New issue with not dispensing ice. Replaced parts from prev diagnosis of unit not dispensing ice and weak ice flow. Replaced control,ice box fan,ice container and shaft. Tested dispenser working tested fan good. Customer complained of cooling issue found trace of dye on condenser weld joint from manufacture,repaired weld joint;
Near Killeen, TX 76549
Al
Job Details: 06/26/2019
DRYER MAYTAG MGDB835DW4 Arrived to disassembled the unit so a licensed plumber could convert the unit.Reassembled the unit and unit began operating as designed.No gas leaks detected Unit works as designed.JOB COMPLETE
Near Austin, TX 78745
Luis
Job Details: 06/26/2019
REFRIGERATOR FRIGIDAIRE FRT18P6BSB4 "Arrived on site for cooling issue. Found freezer section not freezing,removed evaporator cover found weak frost pattern,diagnosed leak in system. Unit will need a new compressor,evaporator and a uv drier,need AUTHO approval; ordrng 1 5303918274 (EVAPORATOR ) and 1 5303918358 (UV DRIER) and 1 5304464034 (COMPRESSOR) and 1 NEEDAUTHO and 1 TJ90SF8404 (ACCESS VALVE)"
Near Martindale, TX 78655
Brandon
Job Details: 06/26/2019
WASHER GE GUD27ESSJWW "Arrived on site for customer complaint of unit making noise, found shoe lace stuck in blower wheel, I removed shoe lace, unit tested good."
Near Spicewood, TX 78669
Andy
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for refrigerator with ice/frost issues in FC. Tested and inspected unit and found some light frost on rails and inside freezer. Asked about ice and ice maker and was told all was good with that. Inspected rails and liner for damage and inspected gasket and all checked good. Although noted 2 small holes on top of freezer by close to evaporator cover and a 1” by 3” hole on top left with no cover. Found drain line for freezer clogged and ice starting to from on bottom of freezer. Called tech line and spoke with Dave (SR# 7725130702) Made aware of issues and what was found. Was instructed all was normal aside from drain line clogged. Was instructed to clear drain and remove ice from freezer and that should fix issues. Did as instructed. As well as resealed around FC cabinet. No water leaks present at time of service
Near Pflugerville, TX 78660
Joel G.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to install part I previously ordered. Repaired sealed system on previous service and noticed fan motor faulty. Replaced and verified operations. Unit in garage and not installed. Customer to monitor it.
Near Buda, TX 78610
Kevin
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 arrived on site and found fill tube is frozen and has a crack in it where it turns 90° into the icemaker. Spoke with tech line and they recommended checking water pressure. Water pressure is 78 psi and tech line says this is too high and causing the problem. Recommended to customer that icemaker not be used until pressure is reduced below 60 PSI. Replaced waterline and left icemaker off.
Near Bastrop, TX 78602
Steve C.
Job Details: 06/26/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site for the unit is not working properly. Tested the unit and found the gear case is extremely loud when it’s spinning. Checked under the unit and found the gear case is defective and it also damaged the rotor, clutch, slider and stator. Will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (GEAR CASE)"
Near Bastrop, TX 78602
Steve C.
Job Details: 06/26/2019
FREEZER GE PYE22PSHHSS Arrived on site to replace the user interface due to not working. Replace the user interface and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78757
Wesley
Job Details: 06/26/2019
OVEN WHIRLPOOL WOS72EC7HS01 Arrived onnsite and replaced panel. Unit is now operating as designed. Ad used customer on status.
Near Austin, TX 78746
Tyler B.
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite for unit leaking, found leaking from valve, removed and found barb broken, replaced and tested unit, unit filled, but did not wash, found pump had failed would need pump assy to complete repair, no leaks on site ; ordrng 1 W11087376 (pump&motor)"
Near Bastrop, TX 78602
Steve C.
Job Details: 06/26/2019
DRYER MAYTAG MEDC300BW0 Arrived on site for the unit will not start. Tested the unit and found the thermal fuse has no continuity and the door is broken in half. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Dripping Springs, TX 78620
Luis
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no ice. Removed icemaker,found broken wires to fill tube heater. Ordering new fill tube heater assembly; ordrng 1 W11366500 (FILL TUBE HEATER)"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/26/2019
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to test unit for unit not washing dishes. Found unit not getting water, replaced fill valve test unit and unit test good. No leaks present at this time."
Near Lorena, TX 76655
Arthur B.
Job Details: 06/26/2019
ICE MACHINE KITCHENAID KUIS18PNZB0 Arrived onsite for customer compliant of ice machine not powering on. Found external drain pump faulty. Removed and replaced external drain pump. Reassembled and tested unit. Unit powered up and making ice immediately. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
James
Job Details: 06/26/2019
MICROWAVE GE PEB7227SL1SS Arrived on site and installed new latch board and lever. Tested operation and found unit working properly. Job complete
Near Austin, TX 78704
Wesley
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onnsite and found unit operating as designed. No temp concerns however right side fridge door has torn gasket. Ordering gasket to repair. ; ordrng 1 W10830162 (gasket-fip)
Near Austin, TX 78750
Paul
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID KSC24C8EYP02 Arrived onsite for the refrigerator that’s not cooling correctly. I found the RC evaporator coil completely frosted over and not allowing the lower drawer to be removed. I found the unit set to the adaptive defrost mode and I set it to the basic 8 hour mode. The steamer would not blow it out so I removed it and cleared it. I zip tied the thermistor and wrapped it in foil tape. The unit is working as designed. Call complete.
Near Leander, TX 78641
James
Job Details: 06/26/2019
WASHER LG WT7600HWA Arrived on site and inspected unit. I found that the wash plate has come off and is damaged. Unit will need new wash plate to repair. ; ordrng 1 AGZ72909701 (WASH PLATE)
Near Round Rock, TX 78665
Tyler B.
Job Details: 06/26/2019
REFRIGERATOR GE PGSS5PJZASS "Arrived onsite for unit dispensing water slowing, found check valve in filter housing to fail, replaced housing and tested good. No leaks on site"
Near Austin, TX 78726
Paul
Job Details: 06/26/2019
WASHER WHIRLPOOL WTW8500DW0 Arrived onsite for the washer with a burning rubber smell. I visually checked the controls and the drive. I found all six bolts loose and backing out of the clutch. I tightened the bolts and tested the unit in diagnostics. The unit had a stored F0E5 so I went over loading instructions with mr. The unit completed test step 52 and all test passed. I ran the unit thru a manual high speed spin and fast agitate. The unit worked as designed. The customer had not run the unit for a few days because of the issue and the tub had stagnant water in it so we ran the unit thru a clean cycle and the unit was working as designed. Call complete.
Near Robinson, TX 76706
Arthur B.
Job Details: 06/26/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for customer complaint of dryer not heating properly and door not closing easy. Found catch bent. Removed and replaced catch. Reassembled and tested unit. Upon testing, found house venting blocked on roof with either tape or metal. Advised customer of findings. No other issues found. Dryer vent and lint trap clean of lint at time of service."
Near Elgin, TX 78621
Steve C.
Job Details: 06/26/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for the unit is not freezing or cooling. Tested the unit and found the freezer temperature is at 4° and the fresh food section is at 39°. Called Whirlpool Sr#7725190153 And found the deli control will not turn on and has corrosion buildup on the wires and advise that that would cause temperature issues. The unit will need a new door deli, and a deli control.All water connection for dry at the time of service.; ordrng 1 CNOTE (AUTHO) and 1 W10677119 (cntrl-elec) and 1 W10815674 (dor-fip ss)"
Near Leander, TX 78641
Lou
Job Details: 06/26/2019
DISHWASHER KITCHENAID KDFE104DSS5 "arrived on site to install previously diagnosed parts. I transferred all parts from the old unit to the new tub. I replaced the door hinges due to them being badly bent and the sump/motor assembly due to the seal being bad. Placed the unit back in its place and tested. Unit operated as designed, no water leaks observed during service. Job completed."
Near Austin, TX 78759
Joseph C.
Job Details: 06/26/2019
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived on site for “have to push door hard, to make unit come on” complaint. Inspected unit and found left side harness and switches to be faulty. Ordering new switches and interlock for both sides(per SR). ordrng 3 W10211972 (switch)s and 2 WP8205683 (interlock)s"
Near New Braunfels, TX 78130
Brandon
Job Details: 06/26/2019
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on site for customer complaint of unit not heating and light not going off, found faulty control board, after replacing control, unit tested good."
Near Leander, TX 78641
James
Job Details: 06/26/2019
WASHER LG WM2140CW Arrived on site and tested operation. I found that the leveling feet were not sitting even causing unit to wobble. Leveled unit and ran diagnostics. Unit operating properly and all functions test good. Cleaned out drain ports on door boot and recommended customer run a clean washer cycle every 2 months to keep door boot clean and washer. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 06/26/2019
REFRIGERATOR WHIRLPOOL WRF535SMBW00 Arrived on site for condensation at fresh food section door gaskets. Instructed customer on the use of the humidity switch. At current state the switch is in the off position. Turn unit to the on position. All water connections are dry.