"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the RC section is not cooling as it is at 50+ degrees. I removed the deli drawer and found a large block of ice on the bottom of the evap cover. I disassembled the RC section and removed the ice and found the evap drip pan bowed, the defrost thermistor not positioned correctly and blackened and the evaporator not secured to the back wall. I removed the ice and secured the thermistor with foil tape and ziptie to the suction line and secured the evap to the back wall with clamp and ziptie. I pulled the unit out and found the drain tube with a small gap and sealed it with silicone. Also found the FC light and waterbox lights not working. I am ordering the modules, LED control, RC evap motor harness, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. The evap motor harness, hv control and modules need to be replaced upon return. No water leaks observed during service.; ordrng 1 W11087438 (RC evap motor/harness) and 2 W10695459 (Module)s and 1 W10804160 (LED control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on job to reinstall dishwasher from previous repair. ; saved tckt

(Ch) Arrived on site to install previously diagnosed maincontrol Assembly kit and thermostat. Upon arrival install needed parts reassembled and tested the unit and found it preheat to 350? as designed call complete

"Arrived on site for fresh food not cooling. Fan running found ice build up on evaporator cover,ran diagnostics heater not powering on,unable to remove cover due to ice build up,found schematic and diagnostic sheet different from actual harness connected to control contacted tech support ran multiple readings thermistor passed,ohmed heater passed per tech support need to replace main control and ui. Ordering both controls Sr#7731245108; ordrng 1 W11394630 (Ui panel) and 1 W11487480 (Main control)"

Arrived on site for a microwave that won?t turn on the cooktop. Inspected unit and work area. The customer advised that she had two other appliance bulbs and she?s tested both of them. She advised that when she pulled the prior vent hose light out she heard a pop and sparks flew out from the lightbulb area. Used one of her appliance bulbs to test the unit and found the light not coming on. Checked connections at the housing and found all intact. Ordering control and office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W11391714 (CONTROL )

"Arrived on site for a washing machine that won?t dispense fabric softener and is it loud. Inspected unit and work area. The customer advised that she is unsure if anything is actually wrong with the machine as it?s always been loud but she had a technician out here who said that it was louder than it should be. Check the fabric softener dispenser and found the agitator completely full of gunk. I advise the customer that fabric softener overtime had left residue that was clogging the holes the fabric softener dispense out of. Cleaned out her agitator using a scrubber brush the customer provided. Ran the unit through an auto test, manual agitation, and manual high speed spin and everything ran as designed. I advise the customer that her unit is in good shape for the age that is in and that I saw no issues with her unit at the present time. The unit is working as designed. Call complete."

Arrived on site to replace previously ordered parts for washer. Replaced control and latch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not allowing selection, upon inspection found the units main UI working normally as well as the control.

"Arrived on site to inspect unit for a broken door. Upon inspection found only the handle useable. Replaced all the other parts and moved over handle. Installed door and checked for any issues. No problems found, customer was happy with door. Complete"

"Arrived on site and inspected dryer and found debris caught in felt ring After clearing debris dryer is now quiet. Also found airflow is showing restricted through vent hose and recommended to homeowner that it be cleaned/cleared by a service before dryer is used again, job complete"

Arrived on site to diagnose a washer that is not using load and go dispenser. Set unit up to operate how homeowner wanted and all is working properly at this time. No further repairs needed and no leaks were found at time of service.

"Arrived on site to replace failed control board, after replacing, unit tested good."

"Arrived onsite to install previously diagnosed parts. I installed the motor, blower housing, blower and moisture sensor harness. I tested the unit and it is working as designed at this time. Job complete."

Arrived onsite for washer not draining or spinning out the clothes. Upon inspection I found the shifter had slipped out of the splutch assembly. I replaced the shifter and tested the unit. The unit is working as designed at this time and no leaks detect during time of service. Job complete.

Arrived onsite for unit not heating. Tested the u it and found the unit not heating but everything else was working. Upon further inspection. Found that the cut off fuse was bad. Replaced fuse. Tested unit. Unit tested good. No issues at this time. Job complete.

Arrived onsite for unit banging around during spin cycle. Tested the unit. Noticed the unit was not leveled correctly as the tub would hit the back wall easy. Re leveled the unit and unit was spinning better and then heard a ticking noise during drain. Opened up the drain and a penny was lodged in the drain. Tested unit. No issues at this time. Job complete.

"Arrived on job for complaints of noise found the gearcase leaks oil. Will need gearcase, belt and agitator. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE ) and 1 W11550891 (AGITATOR )"

Arrived on job for complaints of not making ice. Found the icemaker not responding to commands. Harness in door damaged will need to replace door. Will need authorization.; ordrng 1 LW11026425 (dor-fip)

Arrived on site to test unit for unit not working correctly and running when door is open. Test unit and found upper and lower switch holders in the close position when door opens. Secured holders test unit and unit test good job complete.

"Arrived on site to inspect dryer not operating. Upon further inspection, I turned the power on and pressed the start button and could hear the relay on the main control make a pop sound then the display show F01 for failed control. I checked voltage at the terminal block and got 243V. Checked voltage at the control and when I pressed start, my voltage reading was 0V.I am ordering the main control and scheduled return service No lint observed during service and unit left unplugged for safety. ; ordrng 1 WPW10111606 (Main control)"

"Arrived onsite and found regulator in cold water valve causing low flow symptoms. Removed regulator to repair unit. All else checks good. Advised cueromer on findings and repair. Under prior service, related issue."

"Arrived on site and inspected refrigerator and found there is no frost pattern, took pictures. Removed rear panel and found and unauthorized sealed system repair has been performed by an unknown repair service. At minimum it will need a new evaporator and compressor.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10143759 (Dye drier) and 1 WPSAV-4 (Stub) and 1 Sealedsystem"

"Arrived on site and inspected microwave light underneath the unit not working. Confirmed the complaint and installed the new bulb and it came on, but didnt cycle off, low or high. Found the relay on the control panel is defective. Ordering the main control, office to reschedule return services due to part availability. Needs more work.; ordrng 1 W10892389 (CONTROL BOARD)"

"Arrived on site for customer complaint of unit not starting and making loud noise, found broken door switch and repair kit is needed. ; ordrng 1 4392065 (Repair kit)"

Arrived on site to test unit for leak

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel fascia peeling off and work techlines recommendations, I removed and replaced the control panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite to replace both parts. Did not fix the issue. Upon further inspection, found that the wire for the sensor connections were not seated properly in the molex connector. Pushed wire in to seat properly. Tested the unit. Unit tested good. No issues at this time. Job complete"

"Arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, I found a large block of ice in the bottom of the FC section and the drain tube plugged. Pulled the unit out and found the drain tube with debris inside. Removed the tube and cleaned it out. Customer removed the ice from the FC section while I put the drain tube back in its place. No water leaks observed during service, job completed"

"Arrived on site for dishwasher not draining , found fill valve stuck open allowing water to over fill tub . Valve would let water in even when not plugged in . Will need to order fill valve . ; ordrng 1 W11130744 (Valve fill)"

Arrived onsite and found spark harness shorting intermittently.

Arrived on site for a refrigerator that had an icemaker fall. Inspected unit and work area. The customer advised that the unit icemaker fell and broke the ice bin container again. Tested unit and confirmed customers complaint. Removed icemaker and reattached the ice maker to the cabinet. Ordering the ice container and the customer is asking for the container to be sent to them. .; ordrng 1 WPW10558424 (ice-contnr)

Arrived onsite to install previously diagnosed parts. I installed the hinges and the light now turns off without having to push against the door but there is still a issue with the control knobs that seems to be intermittent. When selecting bake at 350 the start button will chime invalid selection. I was able to get the bake function to engage but it will chime invalid intermittently and not allow any Baking. I also found the new hinges allow the door to fall down with no tension which is not correct. ; ordrng 1 W11355232 (Power control) and 1 W11355248 (UI) and 1 W11355250 (Expansion board) and 1 W11234290 (WiFi module) and 1 W11390124 (Hinge right) and 1 W11390105 (Hinge left)

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

(Mm) Arrived on site for refrigerator not dispensing water or ice. Spoke with customer no learned we did have ice and water dispensing but there was a leak coming from the ice chute. I inspected the ice machines function and tested the unit was air tight by pouring a 1/3 of a cup of water into the ice chute. No water escaped which indicates an air tight seal. I also checked the housing and impaler arm which are both also good. Informed customer the unit is working as designed . Call complete.

Arrived on site to diagnose dryer with issue with handle. Found clips on handle had broken off. Replaced handle. Retested and verified all is working as designed. Call complete.

"Arrived on site to test unit for control panel not illuminating. Found standing water in drum. Took top off and found condensation everywhere. Condensation is getting into electronics causing issues. Panel had condensation causing short. Took pics of condensation. Unit is not venting properly. Spoke with tech line and advised customer to have venting cleared and install longer vent as outdoor temp going into vent is causing condensation with difference in ambient temps. Replaced panel, tested unit, unit works good. Job complete. SR#7731232766"

"Arrived on site and inspected dryer and found connection to element is off, reset connector and dryer is now heating properly, job complete"

"Arrived on site and inspected Washer and Found Harness connection to motor has one loose wire. After resetting it washer is operating normally, job complete"

"Arrived on site ,replaced control. Unit is still not starting . Double checked element , fuses and stats . All checked normal. Ordering console ,motor and belt switch . Call to set return ; ordrng 1 W10847984 (Belt switch) and 1 279787 (Motor) and 1 W11419056 (Console)"

"Arrived on site to inspect unit for not illuminating bulb, upon inspection found a burn spot on cab, replaced bulb and no light was seen, ordering control and returning with housing. Office to reschedule ; ordrng 1 W10849829 (cntrl-elec)"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was seized in the harvest position, tested unit through diagnostics and was finding voltage. Replaced icemaker and tested. Unit worked. Filled with no leaks. Complete"

"Arrived on site to inspect microwave for sparking and condensation, upon inspection found the unit had some extra water build up on door, I found a spot with charred paint due to steam. Ordering touch up paint. Customer will speak to builder as well. Office to reschedule ; ordrng 1 72113 (tuchup) and 1 8212473 (tuchup)"

Arrived onsite for unit not dispensing water. Customer could not get the filter out of the unit. Was able to get it out but the filter put in wrong from the factory. Replaced water filter. Unit was having issues with dispensing water after already calling for water. Called tech line. Had me test the unit by taking out the filter to relieve pressure and then the water dispenser would work but only the one time and then it would stop dispensing because of the pressure from the water. Had me look at the Service pointer w11394954A. Said to order the Regulator w10786952 and 25ft plastic w10267701RP to help with the incoming pressure. Got sr#7731236920. Charged 52.00 for the filter. Office to reschedule ; ordrng 1 w10267701RP (tube-water) and 1 w10786952 (valve)

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and it is heating as designed. I tested the airflow with my vent test kit and the unit passed twice. I checked the settings that the customer was using and found that they didnt have the heat level set correctly which was on Low setting and shouldve been on a medium or high. I advised the customer of my findings and made recommendations for use & care. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7731230763. No lint observed during service, job completed."

"Arrived on site for washer making squealing noise. Upon arrival I found unit in the middle of wash cycle during agitation. Found no odd noises at time of arrival. Canceled cycle & entered diagnostics but found no error codes. Ran agitation and spin but found nothing out of place. Inspected all components underneath washer but found loose, rubbing, broken, etc. called whirlpool techline and spoke with both Bruce & Austin sr# 7730590156

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the freezer from the cabinet and was unable to. I called Genaire installation technical service and ran through a bunch of potential problems causing our issue. They were unable to figure out what was holding the unit up and advised that the unit was probably installed without the correct installation guide. They advised that further assistance would be needed by an installer. They advised that the unit would need to be removed from the wall in order for us to continue forward with service. They asked me to hold for Techline to document this on their file. I called Whirlpool Techline and spoke to Drew SR# 7730111960.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Test of the unit and diagnostics and found the unit ran as designed except for the external drain pump draining extremely slowly.Ran the unit through an ice making cycle and the unit ran as designed again with the same issue. Spoke to PR and was advised that it would most likely be with the external drain pump not pumping out water fast enough or the drain line being clogged with mold and/or mildew. Advise the customer of the issue and advised them of their issue. I did advise that if they needed the external drain pump, that would not be covered under warranty.The customer advised that they were going to check their drain line, running cleaning cycle, and test the unit first before proceeding with any repair.

"Arrived on site to install previously ordered parts. Found I needed 2 switches for the right and one for the left side, but was sent with only 1 switch. Ordering the switches and the switch holders (interlocks) for both sides. Office to schedule return services ; ordrng 2 W10211972 (Interlock switches)s and 1 W10727408 (Switch LEFT) and 2 W10727408 (Switch RIGHT)s and 1 8204832 (SWITCH HOLDER,RH) and 1 8204832 (SWITCH HOLDER,RH)"

"Arrived on site for refrigerator freezing everything in rc. Upon arrival I ran test 1-3 and 34. Also ohmed thermistor in rc and found it at 6.3 ohm. After further tests I found the hv control had failed and caused mullion heater not to work and not allowing dampener to close properly.

Arrived on site for light issues . Found deli UI not working . Ordering UI ; ordrng 1 W10677119 (Deli ui)

Arrived onsite and thoroughly tested unit to determine the cause of the no heat symptom. Found proper voltage at wall and block and eliminated all possible shorts except the motor centrifugal switch. Ordering motor to repair. ; ordrng 1 W11364931 (Motor)

"Arrived onsite and found customer is able to smell a electronics smell during use. Tested for about 6 minutes of heating 2 minutes at a time and was unable to detect a failure smell. All is otherwise operating as designed. A

"Arrived on site and inspected dishwasher and found it will not begin a cycle, dishwasher will complete all diagnostic tests. Spoke with SW and will need to bring back pressure sensor, UI and control should be replaced at the same time and possibly drain pump.; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X25992 (Machine control board) and 1 WD21X25371 (Ui)"

"Arrived on site to inspect microwave with condensation inside the door. Upon further inspection, the customer advised that the unit is making a loud popping noise. I placed a cup water inside the unit and test3d for 30 seconds and could not duplicate the noise. Customer advised that there were sparks in the upper right corner above the control when the noise was occurring. I removed the control, vent and cover behind the control and found where the diode had been arcing. I am ordering the magnetron, capacitor, & diode and scheduled return service . Unit left unplugged for safety.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"

Arrived on site to test unit for not turning off when baking and getting extremely hot. Error code f3e2(high heat). Needing control board and oven sensor to fix issue. Office to reschedule. ; ordrng 1 WPW10340935 (Control board) and 1 Wpw10131825 (Oven sensor)

"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replace the compressor, coupler, and dye dryer and tried to place unit and a vacuum. Found the unit would not hold a vacuum. Checked the unit with a push and pull test and found the unit sucking air in on the low side but not blowing out of the dryer. Heckled all saucer joints and found no restrictions. Spoke to PR and was advised to sweep charge the unit to see where the restriction was. Sweep charged the unit and found refrigerant blowing out of the heat loop at the top due to a drill hole going through the top. I called Whirlpool Techline and spoke to Bruce SR# 7731235311.

Arrived on site for refrigerator not functioning properly. Upon arrival customer pointed out issue with Molean bar on the RC compartment. I found actual temps in unit at 37 and 0 even. upon further inspection I found the Molean was bowed not allowing it sealer on the gasket properly informed customer of the office or to reschedule once availability of parts was known. No further issues in complaint were seen on site; ordrng 1 WR17X25027 (Mullion)

Arrived on site for range controls not responding . Found UI error codes . Ordering control and UI console . No gas leaks . Call to set return; ordrng 1 W11339753 (Console) and 1 Autho

"Arrived onsite for range oven not functioning. Upon inspection found control board completely non responsive no led illumination. Removed back panel for inspection. Found control with burn marks, tools pics in SD. Unit will need control board replaced. Could not verify model or SN due to tag being worn down. Will need AUTHO to proceed with repair.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WPW10556708 (cntrl-elec)"

"Arrived on site for customer complaint of unit not cooling all the time, found defrost was short cycling and customer would have to defrost unit periodically. I found heating element tested good in diagnostic mode, found miscommunication between control and evaporator thermistor, I replaced control and thermistor, unit tested good."

Arrived onsite for dryer not turning on. Verified voltage at terminal block. Checked door switch and tested good check thermostat and passed. Could not hear timer advancing and when turning couldn?t hear cycle selection loading. Will need to return with timer and high limit thermostat. Ordering door switch just in case. Office to reschedule ; ordrng 1 WE04X25280 (timer) and 1 WE04X26139 (high limit thermosta) and 1 WE04X28977 (DOOR SWITCH )

"Arrived on site and inspected the dryer and found it is heating properly and airflow is partially restricted, took one picture. Removed vent from rear of dryer and airflow now she was good. Could not find any issues with dryer is operating as intended, job complete."

Arrived on site and found evaporator is frozen over. Replaced defrost timer and recommend it to homeowner that refrigerator be completely defrosted by unplugging it for two days. Job complete

Arrived on site to test unit for burner not igniting. Test unit and found regulator turned off. Turned regulator on test unit and unit test good job complete.

Arrived onsite for refrigerator freezer section not freezing or coming to temperature. Recorded temperature at 41 degrees. Compressor and fans are running. Removed freezer compartment to access evaporator. Found no frost pattern on evaporator except for an ice ball on the top right corner near cap tube. Unit is having sealed system issue. Discussed with SW. will need to order evaporators and compressor (parts and labor covered by KitchenAid). Office to reschedule. Will need a sealed system technician scheduled for a minimum of 2 hrs.; ordrng 1 2HRMIN (2 HR MIN) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)

"Arrived on site for customer complaint of lights not working in RC, found left slide light working, I replaced leds, I was able to get some of the lights to come on, but not all at the same time. Ordering all lights for RC, returning tech to unplug unit, replace all RC leds, and plug unit back in. May have a wiring issue within the cabinet. ; ordrng 5 Wr55x11132 (Led)s"

"Arrived on site to diagnose oven that was not heating, and had no power. On arrival checked breaker and found breaker was not fully flipped on. Reset and got unit to power on. Checked elements and found bake element had a rupture in it, and broil element was sagging. Once unit was powered on, unit starting clacking and flashing and lights never went off again.

"Arrived on site for a dishwasher filling, but not running. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E2 for door stuck closed. I then ran a diagnostics cycle and found the motor not running. I gained access to the motor and found the correct voltage to it. Upon pushing the unit back in the motor kicked back on and began running. This indicates a weak wash motor needing to be replaced. I am ordering the sump and motor to be replaced.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 W11087376 (Sump and Motor)"

Arrived on site for a refrigerator with water dispensing slowly. Upon arrival the customer stated it stopped working properly not long after she replaced the filter. I test the unit and the water would flow through fine for a second or two and then slow to a trickle with the filter in. I removed the filter and bypassed the filter head. The unit now dispensed water as designed. This isolated the filter or the filter head. I replaced the filter head and found the same results as the prior test. This indicates a bad filter. I advised the customer she may want to replace the filter. Per customer request I left the filter out of the unit. No leaks observed at the time of service. Call complete.

Arrived onsite to install previously diagnosed parts. I installed the ice bin thermistor and I found the unit would fill and overflow but not recirculate. I replaced the recirculating pump and tested again. The unit is working as designed at this time and no leaks were detected during time of service I advised the customer to give it some time to fill the bin with ice.. Job complete.

Arrived onsite for unit not responding to commands. Plugged the unit in and the unit started acting very erratically. When trying to select a option the unit would turn on and off. Need to replace both controls. .; ordrng 1 W11201284 (cntrl-elec)

"Arrived on site to diagnose refrigerator with icemaker not making ice. On arrival checked icemaker and found it would not cycle. Checked and found no power at icemaker. Checked door harness and found harness pinched and split, resulting in no power going to icemaker or emitter.

Arrived on site for failed heating circuit and blown light bulb. Repaired unit replacing heating circuit and light bulb. All checks good.

"Arrived on site for water leaking. Found water leaking from led module on upper panel,removed panel found water leaking from reservoir connection to filter head,inserted water line fully to filter head tested dispenser no leaks.

"I arrived on site for a washing machine making a loud noise. Upon arrival the customer stated it would occur on larger loads in the spin part of the cycle. The unit also had some water in the tub. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I ran a diagnostic cycle and during the shifter activation step it could not shift. You could hear it clicking, but not working. It did the same for the spin. I then went to manual activation and found the agitate would not work, but the unit would spin. During the spin it did not make any abnormal noise. After leaving it on agitate for several minutes if would finally begin agitating. This indicated a bad actuator. I also found the suspension rods on the unit causing the tub to bounce like a ball and needing to be replaced. Upon further inspection I found the tub ring broke due to the unit being off balance and hitting the chassis.I am ordering the rods, tub ring, and will come back with the actuator already on hand to install. Office to reschedule. I advised the customer to not use the unit until it is repaired. ; ordrng 1 W10780048 (Suspension Rods) and 1 WPW10215108 (Tub Ring)"

"Arrived on site found no ice production, ran test 44 an icemaker will begin cycling but stops, moving the freezer door back-and-forth Icemaker progresses and stops Icemaker is losing connection as door modes. Ran test 45 and user interface is responsive but valve never runs due to communication failure.Refrigerator is still cooling properly but it will need to be replaced

"Arrived on site for customer complaint of handle on freezer being loose, and ice maker not working properly. Found broken handle, ice maker not releasing all cubes during harvest causing the ice maker mold to overfill. Ordering handle, ice maker, and fill tube. ; ordrng 1 W11483535 (Handle) and 1 W10793652 (Fill tube) and 1 W10888882 (Ice maker) and 1 Cnote (Office to reschedule)"

Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found ice bin empty. Checked for ice maker error code and found E2 ice maker lost position. Ran harvest test and did not complete. Replaced ice maker. Ran harvest test and passed ran fill test and passed. Unit is functioning properly. Job complete

Arrived on site to test unit for broken glass and LF switch not turning off. Found bad switch and burner and broken cooktop. Ordering new switch and burner office to reschedule. ; ordrng 1 8203534 (Switch) and 1 W10823730 (Burner) and 1 Needsautho (Needs autho)

"Arrived on site for no ice. Per customer 1 or 2 a month unit will stop making ice then restart,at time of visit ice bin full tested ice dispenser passed,checked icemaker no obstruction in fill cup if problem continues will need a new icrmaker"

Arrived onsite and replaced rear drum felt. Unit is now operating properly and smoothly. Unit had snagged and lost original felt. All checks good.

Arrived on site for Dishwasher 1. Top rack slide/adjuster arm is broken 2. Has started making a loud noise kind of like something vibrating ... not the typical soft humming noise. Placed in diagnostics and got dispenser error code. Tested dispenser several times in diagnostics and it is working as designed. Cleared error code. While in diagnostics I could hear the humming noise customer is concerned about. Sound coming from drain pump area. Removed drain pump and it didnt have any debris inside. Reinstalled drain pump and ran diagnostics again. Sound still present. Disconnected drain pump and ran diagnostics

Arrived onsite for microwave holding moisture. Upon inspection found door has cracks allowing moisture to enter in between door glass panels.

"Arrived on site for fridge leaking from lights . Found all connections dry , did find moisture building up in cabniet around dispenser hose . Sealed gap with permagum . Did also found water running down back bye icemaker . Ordering adapter, and gaskets . No other water leaks detected. Call to set return ; ordrng 1 Peragum and 1 W11126056 (Icebox adapter) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket)"

"Arrived on site and replace control board and range is operating properly. Range is still in the garage and not hooked up to gas. Took one picture, job complete"

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode. I found the basket moves with the agitator. Tilted the unit back and found the actuator not engaging with the cam (photo). Using a ziptie, I temporarily repaired the unit by securing the cam and actuator together and tested. Unit is operating as designed until I can return with a new actuator. I am ordering the actuator and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 W10913953 (Actuator)"

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that a previous company replaced parts and the electricity went off to the home and the unit wasnt tested and has been tripping the breaker since. I found the unit unplugged. Plugged unit in and could hear the start device attempting to start the compressor then the breaker would trip. I removed and replaced the start device and overload and retested and got the same results. I tested the windings on the compressor and found them to be out of range. From my testing results, it appears that the compressor is bad and needs to be replaced. I advised the customer of my findings. I am ordering the compressor, UV dye drier and access valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water connections to unit. Unit left unplugged for safety; ordrng 1 W10160407 (Compressor kit) and 1 8201786 (Start device kit) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for unit not heating up to temperature. Looked inside the unit and at the bottom at the unit was a black mat that was covering the vent holes for the heat to rise. Removed the black mat, and tested the unit and the unit was getting up to temperature with no issues. Let customer know that the black mat is not recommended because of the non heating issue. No issues at this time. Job complete"

Arrived onsite and found hi temps and and incomplete frost pattern indicating a sealed system problem. Ordering compressor to repair. Office to reschedule.; ordrng 1 W10309989 (Compressor) and 1 Wpw10143759 (Dye drier) and 1 Tj90sf8404 (Access valve)

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E0. Cleared the code and continued with testing. Unit operated as designed except the steam valve. I removed the top panel and found the unit doesnt have a steam valve but operates off the hot valve. I ohmed the hot valve and found it open. I removed and replaced the valve and retested and when the steam was to come on the unit shut down and showed error code F8E0 again. I placed unit back in diagnostics and tested the steam and found no voltage coming from the control to the hot valve. Tested voltage when the hot water came on and got 121V. No water leaks observed during service. ; ordrng 1 W11201290 (Main control)"

Arrived onsite to replace part ordered by previous tech. Replaced part. Let unit run. Unit is working at this time.

Arrived onsite for refrigerator not cooling in the FC. Upon inspection I found the FC at room temp and the RC at 37. I checked the thermistors in diagnostics and they both passed as well as both evap fans. I accessed the FC evaporator and checked resistance of the thermistor and it showed within range. I called techline and through troubleshooting tests we determined that the main control is not reading the FC thermistor correctly. SR#7731234798. I will need to order the main control and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11512425 (Main control) and 1 W11504919 (UI)

"Arrived on site ,replaced control. Unit is still not starting . Double checked element , fuses and stats . All checked normal. Ordering console ,motor and belt switch . Call to set return ; ordrng 1 W10847984 (Belt switch) and 1 279787 (Motor) and 1 W11419056 (Console)"

"Arrived on site and inspected washer and found actuator arm hes not in cam kit ring, per service pointer replaced actuator and ran a calibration cycle and washer is now operating normally, job complete"

"Arrived on site for fridge leaking in the rc section and the freezer not cooling properly. I inspected the unit and work area. I inspected both evaporators, I found no ice build up on th rc evaporator. I found frost building up on the fc evap cover. I put the unit into diagnostics and ran test 38 and forced a defrost. It found the defrost heater coming on. I gained access to the back of the unit and I tested the thermistors for the fc evaporator and it was homing out around 25 degrees.I pulled the drain tube and found it clear of any debris. I found the drain tube not sealing against the cabinet. I used silicone to seal the drain tube. I gained access to the rc evaporator and steamed out the drain pan. I found the water not draining. I removed the drain pan and steamed out the drain direct in the cabinet and I found it still not draining. I tried to run a wire through both sides of the drain tube in the cabinet and found the line would not make it all the way through. I believe the cabinet insulation has collapsed causing the rc not to drain properly. I spoke to the customer about the drain tube and possibly needing a new UI to fix the freezer defrost issue.

"Arrived on site to inspect unit for not illuminating bulb, upon inspection found a burn spot on cab, replaced bulb and no light was seen, ordering control and returning with housing. Office to reschedule ; ordrng 1 W10849829 (cntrl-elec)"