Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not connecting to WiFi and screen freezing. Performed diagnostics mode and found fault code F6-E4 miscommunication between control and UI. Followed tech procedures and found UI will need to be replaced. Found no availability on part ETA. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11297709 (CONSOLE/UI)
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
DRYER MAYTAG MEDB835DW3 "Arrived on site to inspect dryer not starting. Upon further inspection, I pressed the power button and it came on, I pressed the start button and the unit began to dry. I found the element was not coming on. I removed the front panel and jumped the door switch and tested on normal dry and the element failed to come on. I tested on timed dry and the element came on. I tested on the other cycles and the element only came on in timed dry. Due to the original complaint being that the start button wouldn’t work and my findings of the unit only heating in the timed dry cycle, the UI needs to be replaced. I removed and replaced the UI overlay and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78717
David S
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door slamming open. I inspected the unit and work area. I found the silverware tray packed full. I found one of the springs had failed. I replaced both the springs and adjusted the spring tension to full. I tested the door with and without the silverware tray. The door opens as designed without the silverware tray. I spoke to the customer about not overloading the silverware tray, and watching how much they put into the tray. If it is to full they won’t clean properly and the door will be to heavy for the spring to handle. Unit is operating as designed. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found no power showing on display, incoming power is good but control board LED is not lit. Replaced control board and all function has returned to washer, ran calibration 52 and automatic test cycle 51 and they both passed correctly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site and inspected washer and found saved error code F9E1 for long drain. Found drain catch has a clothing item blocking the water flow. After clearing the drain catch drain pump is now operating properly.
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found signs of water dripping out the rear vent. Disassembled we are panel and adjusted vent hose and recommended that residence only use one pod per load. No water leaks from connections at time of service, job complete"
Near Austin, TX 78734
Brandon
Job Details: 08/18/2020
DISHWASHER BOSCH SHE4AM16UC01 "Arrived on site for customer complaint of unit not washing, found failed heat pump, I replaced heat pump, unit tested good."
Near Mustang Ridge, TX 78610
Richard
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher making a noise. During testing found that no issues with the dishwasher. It is running and making the normal noises. No leaks detected. All functions tested good. Complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/18/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site for for oven not heating over 220°. Inspected unit and work area. Found foil on bottom of liner and covering complete bottom liner. Removed foil and performed temperature test on bake mode at 350°. Found unit working as designed. Informed customer that for foil have dull side up shine side down. Tested all operations. All tested good.
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the washer not spinning, replaced spanner nut and drive block, spinning returned and no problems found. Complete"
Near Austin, TX 78745
Robert
Job Details: 08/18/2020
WASHER GE GTW485ASJ5WS "Arrived on site to test unit for leak in tub. Tested unit found bad fill valve. Replaced valve. Tested unit, unit works good. No leaks detected.
Near Bee Cave, TX 78738
Robert
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KBRC36MHS01 Arrived on site to test unit for loud noise. Tested unit and couldn’t replicate issue. Unable to diagnose due to no current issue present. Job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE525S0HS1
Near Austin, TX 78725
Jacob
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS00
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site to install previously diagnosed and ordered parts. Due to the speaker/UI failure, I removed and replaced the UI overlay and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78730
Luis
Job Details: 08/18/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site for ice clumping. Found ice clumped in ice chute in bin,checked ice door operation good,door sealing and closing correctly,found moisture on liner in dispenser,advised customer possibly void insulation causing air to migrate in chute causing ice to clump. Replaced icemaker per customer request,ran new icemaker through a harvest test,icemaker filled with water and no leaks.
Near Lorena, TX 76655
Jonathan M
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I called Techline and spoke to Kathy SR# 7728562030. She asked me to check voltage to the deli UI. Checked voltage and did not find any readings of 14V DC. She advised to replace both UI and the deli harness for repair. Service will need at least two hours. ; ordrng 1 W11170612 (harns-wire) and 1 W11330971 (UI)
Near Austin, TX 78738
Brandon
Job Details: 08/18/2020
ICE MACHINE WHIRLPOOL KUIX305ESS "Arrived on site for customer complaint of unit not making ice and making loud noise, found filter was not installed properly, customer has whole house filter system, filter is not needed. Tested all functions in diagnostic mode, unit tested good.
Near Austin, TX 78759
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KFXS25RYMS4 "Arrived on site for no ice. Customer not home,neighbor let tech enter house. Icemaker not running through a forced cycle diagnosed a defective icemaker.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite and replaced the freezer module due to circuit being dim. Had to follow service pointer as harness clip foamed in. Advised customer on repair steps and possibility of foamed in damage. ; ordrng 1 W11205082 (MODULE) and 2 W11462342 (MODULE)s
Near Austin, TX 78737
Leonardo
Job Details: 08/18/2020
VENTHOOD KITCHENAID KXD4636YSS4 Arrived on site to replace parts. Test unit and found fan turned off turned fan on and fan working.
Near Austin, TX 78704
Jacob
Job Details: 08/18/2020
DRYER WHIRLPOOL WED7500VW2 Arrived onsite for unit not heating. Tested unit. Found that heating element and thermostat was bad. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven temps. Upon further inspection, customer advised the temps in oven are not holding. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 339, 380, 343, 379, 349 for an average of 358 degrees. Placed unit in diagnostics and found error code F6E4. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew recommended replacing the UI console since the main ACU has been replaced and to check the sensor at 400 degrees. Should get a 1.75k reading at 400 degrees. Provided file #7728562192. Advised customer of the recommendations and am ordering the UI console and office to scheduled return service. ; ordrng 1 W11296171 (console)"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and inspected dishwasher and found saved error code 7/1 control board has turned off power to heating element due to incoming water temperature. Ran a diagnostic cycle and cleared error codes and heating element is on again at the end of diagnostic cycle. Confirm customer is using rinse aid. Recommended that hot water be run before starting dishwasher.
Near Austin, TX 78751
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site ,replaced latch . Tested unit all checked normal. No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Jonathan S
Job Details: 08/18/2020
DRYER MAYTAG MED8200FC0 "Arrived on site for dryer making a squeaking sounds after running unit for 15 to 20 minutes. Inspected unit and work area. Disassembled dryer and found lint buildup in unit. Inspected vent to wall and found lint buildup(see SD-Pic). Tested pulley and guide wheels. Found failed guide wheel. Customer approved estimate removed lint with shop vac from dryer, cleaned out vent from dryer to wall reached my hand up vent found large amount of lint highly recommend having vent professionally cleaned before using dryer. Installed repair kit tested operations all tested good.
Near Buda, TX 78610
Jacob
Job Details: 08/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit making noise. Tested unit. Found that the drive assembly was making noise. Replaced drive assembly. Tested unit. Unit test good. Also let customer know of vent issue, vent hose was squished took pic. Vent needs to be replaced. No issues at this time. Job complete"
Near Austin, TX 78759
David Z
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to resolve intermittent no heat issue. Replaced control and Rd some solenoid chatter. Tightened wire in connector and retested. Unit now powers up in all tests. Advised to firmly close door if unit acts up as the interlock switches may not be fully contacted. Checked them when it was off and they are tight and working as designed. Call complete.
Near Austin, TX 78717
David S
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site to install previous diagnosed parts. I tested the second row and found it getting hung up. I replaced the track and the adjusters. I tested the third row and found nothing wrong with the drawer action. I found if you push one side versus the other it binds a little, but if you pull and push the drawer from the center like designed it operations perfectly. I tested the second row and found it operating as designed. Job complete."
Near Austin, TX 78745
Robert
Job Details: 08/18/2020
REFRIGERATOR BOSCH B36CL80SNS/03 "Arrived on site to replace valve from previous diagnosis. Replaced valve. Tested unit, unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite and found unit operating with broken door wiring at base. Resulting in failed motor function. Advised customer on door being needed. Ordering door to repair. Office to reschedule. ; ordrng 1 LW10691266 (dor-fip)
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher issues. Found the inlet valve was defective not allowing water into unit.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found fill line frozen over again. Cleared all ice from fill tube and verified valve is not seeping. No further repairs are needed and no leaks were found at time of service.
Near Round Rock, TX 78681
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for icemaker not making ice. I inspected the unit and work area. I found the ice bin Redding properly. I found the ice box fan working. I put the unit into test 56 and found error code E5, I tested the icemaker heater and thermistor and both tested good. I ran the unit through a harvest and fill cycle. The unit operated as designed. I power cycled the unit to clear out the code, due to everything working as designed. The unit is operating as d signed. No after leaks detected."
Near Austin, TX 78723
Jacob
Job Details: 08/18/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived onsite for oven portion of unit not heating. Tested unit. Found that control board was not working to turn on oven. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 08/18/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site for freezer that is not cooling properly. Inspected unit and work area. Took temperature in the unit and found unit at 53°F. Checked compressor and found compressor at room temperature. Tested voltage calling to unit and found proper voltage. Attempted to twist timer until it take the compressor on. Went through 34 revolutions and the compressor would still not kick on. Checked connections and made sure all connections were tight. Heard unit kicking on the defrost heater. Attempted to twist the timer one last time and within one click the compressor kicked on. Took amp draw and found unit pulling 1.31 A and climbing. Waited 15 minutes and found temperatures dropping down to 36°F.Checked evaporator for frost pattern and found a proper frost pattern and no defrost issues. Spoke to CS and was advised that the issue was going to be with the thermostat potentially not closing. Advised customer of findings
Near Austin, TX 78723
Jacob
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Unit test good. No issues at this time. Job complete
Near Crawford, TX 76638
Jonathan M
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the unit was dispensing water but not dispensing ice and that the unit was seemingly not getting water to the icemaker. Ran unit through I jump test and unit would not jump three times in a row even with power cycling the unit. Tested voltage at the icemaker and found proper voltage. Unit began to jump itself and found the motor turning all the way around but not turning on the fill valve. Replaced icemaker due to the unit having issues being jumped and not calling for water. Unit still cycled but did not draw in water. I called Techline and spoke to Dustin (no SR#). He had me run a couple checks and we found that one of the pins in the 12 pin connector at the light assembly was loose and not connected into the connector housing. Reconnected connector and ran test on icemaker. Found new ice maker not jumping and just stuck in the heater cycle
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer making screech noise. After disassemblement of unit I found that a child’s teething toy had fallen down within the exhaust fan blade. After removing items from surrounding area I reassembled unit then retested dryer. Unit is functioning as designed with no loud noises. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site for refrigerator still leaking water from ice maker compartment. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belton, TX 76513
Tyler
Job Details: 08/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site repair previously diagnosed parts for motor assembly. After installing the motor split assembly and main control and retested the unit and diagnostics on a high agitation low agitation high spin and low spin as well as fill and dr
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested the unit all tested good.
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived on site to repair and install new icemaker for Fridge raider. After installing the new icemaker and running a test harvest unit is working fine and will need it anywhere from 1 to 4 days to fill the bucket all the way up please. Call complete
Near Nolanville, TX 76559
Tyler
Job Details: 08/18/2020
OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site for oven that was getting power but not heating on the cooktop portion or the oven as well. After going outside and checking the breaker first I found a half of the breaker has been tripped on the double breaker as soon as I reset the breaker I went back inside the retest everything is working at 100% capacity and have a unit was getting it for 240 V I inform customer that due to the age of the home it might be best for them to get an electrician out there in order to verify the integrity of the breaker to outlet hardware. Unit is functioning as designed call complete
Near Waco, TX 76710
Jonathan M
Job Details: 08/18/2020
COOKTOP WHIRLPOOL JED3430WS01 Arrived on site for a cooktop that would not light the left burner. Inspected unit and work area. Removed top cover and checked continuity through the element. Found element had continuity. Advise customer the issue was with the infinite switch. Replaced infinite switch and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04
Near Temple, TX 76502
Tyler
Job Details: 08/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that had a timer not cycling even though the machine is running. After further inspection I found that even though the timer was in power to all other hardware in the dryer and everything will turn on and function and hit the timer itself would not rotate indicating how much time would be left there for a never ending cycle would be set too. I replace the timer and retested unit it is now shutting off as designed and everything else is functioning properly. Call complete
Near Temple, TX 76502
Jonathan M
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dryer, and coupler. Put unit in a vacuum for 10 minutes and the unit held vacuum. Charged unit and unit went up to 150 psi on the high side and zero psi on the low side. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived to inspect range not heating. Confirmed the complaint and found the unit malfunctioned when tenant was using the self clean cycle. Both bake and broil elements have continuity.Unit will require a black control panel.Ordering correct part to complete the repair. Office to reschedule with customer Maintenance notified of issue.Needs more work CNOTE added; ordrng 1 CNOTE (PLEASE INSPECT TO MAKE SURE THE CONTROL IS BLACK, NOT WHITE.) and 1 W11256088 (CONTROL BLACK)"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to replace control panel for dryer. Replaced panel and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for not opening or closing, upon inspection found the slide bearings messed up and making scraping noises, ordering slides again. Office to reschedule ; ordrng 1 W10284684 (SLIDE ) and 1 W10284685 (SLIDE)"
Near Hubbard, TX 76648
Jonathan M
Job Details: 08/18/2020
WASHER GE GTWN4250D0WS Arrived on site for washing machine that’s making a squealing noise when it’s going into a drain and spin. Inspected unit and work area. Attempted to police unit and service diagnostics and was unable to. Placed unit in a normal wash cycle and found the washer filling in agitating as designed. Placed unit in a straight drain and spin and down unit working as designed. Found what sounded like us wheeling squeaking noise coming from the drain pump after the drain pump was cleared of water. I had a customer come listen to the sound and she advised that was what she was hearing. I advised her that that sound is normal and that everything seemed to be working properly. Customer just wanted to make sure that everything was working properly. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not operating correctly, upon inspection found the console needed to be replaced due to miscommunication errors. office to reschedule ; saved tckt"
Near Austin, TX 78736
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issues in fresh food compartment. Diagnosed fresh food not defrosting correctly per service pointer W11092686F adjusted drain pan,thermistor secured to correct location on suction line using foil tape and a zip tie secured evaporator to liner with clamps and zip ties,secured cover with 4 screws changed defrost setting to basic.
Near Austin, TX 78747
Robert
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to replace drive motor, capacitor and drive belt from previous diagnosis. Replaced motor, cap and belt. Tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for center burner not working. I inspected the unit and work area. I found the orfices in the center burner clogged not allowing gas through. I replaced the orfices, and replaced the center burner head. I cleaned all the burner heads and caps. All burners and they are all working as designed. I spoke with the customer about, the proper way to clean the burner heads. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the left side selector in the off position, tested all functions of icemaker in diagnostic and found no issues. Complete"
Near Austin, TX 78750
David Z
Job Details: 08/18/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed parts to resolve blown convection element. Installed new element and baffle cover. Retested and unit is working as designed and fan is blowing. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site and inspected microwave and found it is installed 6 feet off the floor. Found control panel is unresponsive. Uninstalled microwave and replaced control board and control panel and it is now operating properly.
Near Austin, TX 78704
Leonardo
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for door not closing correctly. Test unit found bad stricter. Replaced striker test unit and door closing correctly job complete.
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for no water. Tested unit found bad inlet valve. Replaced inlet valve. Tested unit, unit works good. No leaks detected. Job complete."
Near Copperas Cove, TX 76522
Al
Job Details: 08/17/2020
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer not starting.Confirmed the complaint and found the door switch was damaged.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78758
David Z
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site to diagnose washer with broken lid. Found where lid frame is cracked around the hinges. Will need to order and return with hinges and screws and return with lid. Return visit to be set by office when parts arrive. ; ordrng 4 W11404293 (SCREW)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that will not dispense water to the icemaker or the water dispenser. After further inspection I found that the housing to the filter is bad after installing the housing I retest of the unit and everything is working as designed. Call complete
Near Georgetown, TX 78628
Lou
Job Details: 08/17/2020
DISHWASHER BOSCH SHXM78W55N/01 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit turned on and the display showing error code E15. I cycled the power to the unit and removed outer door panel and the toe plate and found water in the float reservoir. I removed the flood switch and float and remove the water. Re-installed parts and tested the unit and could not find the leak.
Near Georgetown, TX 78633
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and tested operation. Customer had unit unplugged and thawed at arrival. Customer stated the fresh food evaporator was completely frosted up and temps were around 50 degrees. Tested evaporator thermistor and found to be out of range and in the wrong location on evaporator. Installed new thermistor and secured in correct location with zip tie and foil tape per manufacturer suggestion. Tested operation and found unit working properly. Job complete
Near Robinson, TX 76706
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that still leaking from the icemaker. Inspected unit and work area. Replaced icemaker and valve and found water valve at wall not turning off or losing pressure even when turned to the off position. Advise customer that I had replaced the two components that could be causing that issue but it further problems persist, the issue would still be with their incoming water pressure. Call complete."
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit ice maker overflowing, ice building up in and around the ice bin and per techline recommendations, I removed and replaced the ice maker, dual valve, ice chute plate and separator. Tested all mentioned and the unit is operating as designed. I advised my customer of the repairs made. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 08/17/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found saved error code F6E2 for communication failure.
Near Buda, TX 78610
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for unit not freezing or cooling unit. Checked continuity to compressor, compressor was good and checked start device. Start device showed being bad. Ordered compressor and start device. Spoke to CS. Office to reschedule when start device comes in.; ordrng 1 W11092533 (start-dev) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
Near Belton, TX 76513
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site for washing machine that won’t start a cycle and the lid locked it’s just blinking. Inspected unit and work area. Place unit in several wash cycles and found unit not spinning and then causing the lid lock to lock itself shut. Unplug unit and try to spin basket by hand. Basket would not turn. Lifted up washer and found severe oil leaks underneath the unit. Removed belt and tried to spin splash assembly by hand. Unit was locked up. Found drive motor had Black single marks all over the coils and tried to spin motor shaft by hand. Found friction when spinning motor. Unit will need gear case, drive motor, and a new belt. Ordering hub kit and drive pulley just in case. Office will need to get authorization for repair. If authorization is given the drive motor is out of stock and the office will need to contact customer about return date. Service will need two hours to complete.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) an
Near Temple, TX 76504
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site for refrigerator that still not cooling properly. Inspected unit and work area. Found unit temperature is above 75° in both fridge and freezer sections. Found compressor not running and as soon as the compressor kicked on took amp draw. Found unit pulling 7.1 A. Felt condenser lines and found no heat on condenser. Spoke to CS and was advised that they have a failed compressor. Ordering parts for sealed system issue and Office will need to schedule customer due to out of stock parts.; ordrng 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11122867 (evaporator) and 1 WPW10507886 (compressor)
Near Austin, TX 78724
Scott
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site for no power to dishwasher . Checked out let ,am getting power . Did find out let had a bad ground recommended to customer to contact builder to look at that . Found power cord at junction box ,one of the wire nuts had come loose . Reconnected wires, ran diagnostics. No error codes ,wash cycle ran completely. No issues found with unit . No water leaks detected at time of service. Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for customer complaint of lights not working in both sections, found multiple led modules failed, I replaced failed modules, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 08/17/2020
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of unit making knocking noise, found noise coming from vent, ordering vent and gasket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8269259 (gasket) and 1 WP8545533 (vent)"
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not working. Test unit and found shorted console and control board. Ordering new board and console office to reschedule. ; ordrng 1 W10803367 (CONSOLE ) and 1 W11368631 (CONTROL BOARD )
Near Austin, TX 78704
Kevin
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and inspected washer and found F20 error code showing on display, confirmed heater is good and confirmed all connections on timer/ACU are good. Will need a new timer/ACU to correct washer. There is no water or drain connections available ; ordrng 1 W11334214 (TIMER ACU)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not heating upon inspection found issues with timer and thermistors, changed out both, heat had not returned. Return with provided parts. ; ordrng 1 W10450286 (HARNESS)"
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to install previously diagnosed and ordered part. Due to the main harness getting damaged at the terminal block, I removed and replaced the main harness and terminal block (came with harness) and tested the unit. Unit is operating as designed. Job completed."
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning properly. Ran diagnostics and found that the basket is wobbly and scraping on the tub or something. Will need to replace tub and basket assembly. Will need a 2man 2hrs for repair. Ordering parts and office to schedule ; ordrng 4 W11117022 (DAMPER ASSEMBLY )s and 1 W11287253 (TUB AND BASKET ASSEMBLY ) and 1 W11354541 (STATOR)
Near Kempner, TX 76539
Al
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to install previously ordered parts.Removed and replaced the defective drain pump.The blade on the new designed pump fell off and was inside the line.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Austin, TX 78759
David Z
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice. Performed diagnostic and ran icemaker. Found motor is turning, but shaft is binding up and won’t dispense. Checked bucket and found that there is broken plastic in the housing getting caught on the crusher blades. Unit needs a new ice bucket to resolve as auger motor is good. Ordering ice bucket D2C since it slides in. Call complete.; ordrng 1 WPW10558424D2C (ice-contnr D2C )"
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found loose wiring connection at icemaker. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived onsite for the for the drawer light not working. Installed new diode and light works fine but the light cover is missing will need to order the cover. Office to schedule.
Near Hutto, TX 78634
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for a refrigerator with a dented RF door. I verified the damage and replaced the door and nameplate. I took pics of the old door damage. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
RANGE GE JGBP87SEK3SS Arrived on site to test unit for unit not heating. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit heating to 350 job complete
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site for poor drying . No power cord was on dryer .
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site . Relay was defective . Ordering anew relay . Unit has been moved to janitors closet on same floor . Call to set return.; ordrng 1 W11092533 (start-dev)
Near Austin, TX 78737
Brandon
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good."
Near Leander, TX 78641
David S
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. I replaced the main control and the UI panel. I tested the unit and it works as designed, no water leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher making a noise. Customer played a video clip of the noise, and said it happens about an hour into the cycle. I sounded like the diverter valve was making the noise. I am ordering a pump and motor assembly W11416362 to complete the repair. The office will reschedule as the part is an expart. No water leaks detected.; ordrng 1 W11416362 (PUMP AND MOTOR ASSEMBLY )"
Near Buda, TX 78610
Robert
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to replace ice maker from previous diagnosis. Replaced ice maker. Tested unit, unit works good. No leaks detected. Job complete."
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for no display. Tested unit found display frozen. Replaced control and issue remained. Needing to replace UI. Office to reschedule.; ordrng 1 W11296171 (CONSOLE )
Near Round Rock, TX 78665
Kayman
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG720H0AS0 Arrived onsite for range oven intermittently not igniting in bake. Upon inspection I found the ignitor housing slightly warped and starting to separate from the manifold. I bent the housing more toward the manifold and the unit is igniting every time now.
Near Lorena, TX 76655
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Customer advised that the unit sometimes will trip the breaker and the rinse cycle or the spin cycle but that the problem is not consistent. She advised that she is already replaced the breaker three times. I checked the breaker box and found the unit still on a GFI breaker. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and unit ran as designed. Placed unit in a manual fill and then ran the unit through an agitation and finally a high speed spin with the water in it. Took amp draw on the unit as it went into an agitation and found the unit pulling 4.89A. Tested amp draw on the ugh speed spin and found the unit pulling 7.3A and dropping to 6.9 A. Turned on drain pump while the unit was running the spin test and Amp draw went back up to 7.2 A and then dropped again to 6.98A. I called Techline a
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL GU2475XTVB1 "Arrived on site to inspect dishwasher no operation but console lights up. Upon further inspection, I placed the unit in diagnostics and tested. The unit failed to operate but the console was responding. I disconnected the unit fan and retested and the unit operated as designed. I am ordering the vent, gasket and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not drying, upon inspection found a major blockage in dryer vent after tubing, customer will need to contact builder to clear it. Complete"
Near Bellmead, TX 76705
Jonathan M
Job Details: 08/17/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for a washing machine that still making a rattling sound during agitation. Inspected unit and work area. Placed unit into service diagnostics and found no stored area codes. Placed unit into a manual agitation and could not replicate the sound. Added water to the unit and put clothes in the basket trying to emulate a cycle. Unit ran as designed and could not replicate issue. The customer stated that this issue has been extremely intermittent and that the more clothes she adds, the less likely she is to hear the sound. She indicated that the gear case had been replaced recently and that she was questioning whether that was a defective part. I advised her that that was probably not her issue but that I would contact whirlpool experts to see if there was anything else they could think of. I called Techline and spoke to Leon SR# 7728552174. He advised to check the rotor and stator for wear and that if We could not find anything that there’s nothing
Near Austin, TX 78702
Leonardo
Job Details: 08/17/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Replaced inverter magnetron and micro board. Test unit and unit heating correctly no error codes
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range with a gas leak. I found the unit leaking a minor amount of gas at the regulator adjustment cap. The valve assembly will need to be replaced. Ordering WPW10602001 valve-gas. ; ordrng 1 WPW10602001 (valve-gas)