"Arrived on site to diagnose oven with no internal lights. Customer advised lights have not worked at all, even after previous visit repair. I tested and found the UI will throw the light icon like they are on even if they have not been toggled on. Found nothing wrong with bulbs. I toggled lights and never heard a relay clicking for them. I checked the control and found the black wire in P5 was sitting outside the molex connector hanging. Reseated and tested. Still no improvements to lights. Console continues to display the light icon even when I did not turn them on, post power cycle. Ordering a console and harness to resolve. Office to schedule.; ordrng 1 W11600370 (Console) and 1 W11245671 (Wiring Harness)"

"Arrived onsite for unit leaving clothes wet at the end of the cycle. Ran a load of towels. Cycle started at about an hr but quickly counted down to less than 20 minutes, held steady at 11-15 minutes for several minutes. Called tech line for assistance. Spoke to Sterling SR# 7736783517. Allowed unit to complete cycle and found towels were not completely dried out. Checked J13 for continuity across the electrodes and found none, checked resistance and was minimal. Checked thermistors at control and should be 10k and 50k ohms at room temp. Recorded 6k and 30k ohms. Ordering sensor harness and thermistors. Notified customer that before next appointment to not run the unit within an hour of appointment time. Scheduling for the 12th. ; ordrng 1 WPW10298258 (Sensor harness)"

"Arrived on site for washing machine that is leaking. Inspected unit and work area. The customer advised that the unit has caused damage to the floor beneath it and her kitchen ceiling below the bathroom now has a crack in it. Found the water had been turned off to the unit and resupplied water to the unit. Went ahead and turned on both valves filling up the basket halfway up the basket. Was able to drain the unit without any leaks. checked underneath and could not find any water residue anywhere. Opened up the top and found no cracks in the tub. Check behind the unit and found the hot water hose leaking at the connection due to improper installation and the hose was off set and not flush with the water valve. Went ahead and remove the water connection, refit the water hose onto the hot water valve, and resupplied water. Tested the unit several times and found the leak immediately stopped. I called whirlpool techline and spoke to Nate SR# 7736780374.He had me send him photos of the water leak and advised that this was due to installation and not a fault of the machine. He advised to have the customer contact customer service but could not guarantee any resolutions. Advise not to make any further repairs on the unit and the unit is working as designed. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ui and tested the unit and found unit operating as designed.

"Arrived on site to follow up on refrigeraror with cracked rail and is still intermittently losing cool in the FC. Called tech line and advised of situation. I informed them of the awful burnout odor that came from the unit when we first did the sealed system repair, and the 2nd replacement. I provided pressures of -20 low and 52 high, and the same bad odor. Tech line advised they have no recommended repair and sent up for product review as a contsminated burned out system, SR7736782039. Customer or myself will be contacted with further steps. Call completed."

"Arrived onsite for refrigerator not cooling. On inspection found frost buildup on the evap cover. I put the unit in defrost and heard nothing, went to the control box and tested the heat element and it was open. Gain access to the heater and found the connection was pulled apart. Reseated the wire and taped it together so it can not pull out again. Tested the heater was working. I steamed all the ice off the evap. The unit is operating as designed. No water leaks detected during service."

"Arrived on site to test unit for not starting. Found unit with standing water. Found drain pump had blue wire cut. Installed spade connection and raised unit up as high as possible by lowering legs. Unit drained, ran complete diagnostic cycle with no issues. No leaks detected. Job complete."

Arrived on site for refrigerator creating ice in upper right side of fc. Upon arrival confirmed issue and found gasket slightly warped at top right corner of fc door. Reshaped gasket and removed ice. Informed customer to notify us if ice built back. Call complete

"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness failure, I removed and replaced the lower harness and calibrated the unit. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job complete."

Arrived onsite for unit giving yellow flames. Upon arrival inspected unit. Found entire unit wan not converted to LP. Customer is set up on propane. Customer will need to contract installers/builders to install correctly. Job complete

"Arrived on site to test unite for dispenser issues, customer stated that ice gets stuck in ice chute, tested unit and found that it is running as designed, stated to customer do to the size of the ice cubes that it may get clogged, using crushed ice will be a good solution, advised customer that if she still has issues with ice clogging call whirlpool customer service, no part replacement will change on how the dispenser operates, at this time job complete"

Arrived on site for washer showing f7E1. Upon arrival confirmed error and also found F7E4 in diagnostics as well. After fur5her testing I found capacitor unable to hold capacitance and actuator had shorted out because of it. Replaced actuator and cap under W17LZY1APL1 and reassembled and tested washer. Found washer complete cycles as design3d with no leaks. Call complete W17LZY1APL1

"Arrived onsite for unit not producing sufficient ice. Upon arrival inspected unit. Customer had unit turned off and was using store bought ice to fill the bucket. Ran harvest test and passed. Fill test passed. Temperature 0-5 degrees in freezing cabinet. Called tech line for assistance. Spoke to Kirt-SR#7736778939. Advised that with everything checking fine the only possibility would be the ice maker. Recommend replacing the ice maker and notifying customer that if production is the same , that would be normal operation for this unit. Job complete"

"Arrived on site to diagnose range giving off gas smell when not in use. Customer said gas company narrowed source to range, but did not detect a system leak. Found one of the knobs was broken and unable to keep tight on tue valve shaft. I secured all the knobs with zip ties around the stem to keep tension on the shaft to prevent splintering. None of the burners or valves are leaking when in the off position. Advised that if the knobs are bumped its easy to move them. Unit working as designed at this time.

"Arrived on site for not going through cycles correctly. Upon arrival ran diagnostics and got error codes F8-E1 long fill, F0-E5 off balance, ran diagnostics automatic test and all components operate correctly. Did find a bit of shaking. Test suspension and is failing. Cleared error codes. Replaced suspension and test unit with towels. Unit senses, fills and begin washing correctly. Canceled unit to test drain and spin. Unit is operating as designed. No leaks present at this time."

"Arrived on site to test unit for not dispensing ice, tested unit found when dispensing ice the bin is not making ful contact with the coupler causing it to jump and disengage, called tech line and explained the problem, per tech line, door has a defect that is not allowing ice bin to sit properly in the housing, need new FC door to fix issue SR#7736782491, ordering door but customer is not authorizing any door replacement and wants a new unit, advised to call whirlpool customer service, office to reschedule ; ordrng 1 W11551456 (FC door)"

"Arrived on site and found lower rack positioner is missing, found it wedged behind spray arm tube. After reinstalling lower rack is working properly, job complete"

"Arrived on site and found icemaker has been leaking, filling bin and overflowing through ice dispenser onto floor. After replacing it is operating properly Filled immediately and did not overfill, job complete

Arrived on site for dishwasher intermittently working. Upon arrival confirmed failure and found ui not fully responsive and would intermittently shutdown/restart. Found control failing and replaced it. Checked wiring and found wiring good as well as 120 vac and properly polarized. Found unit working as designed without leaks. Call complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the control, ui and the ice maker and tested the unit and found unit operating as designed."

Arrived on site to replace motor switch. Found damaged motor and shaft. Re ordering office to reschedule ; ordrng 1 W11187731 (Motor) and 1 2hours (2 hours)

Arrived on site for failed Right side RC door gasket. Upon arrival found the top right corner of RC gasket has failed. Replaced 1 RC door gasket W10830046. Use heat gun to help smooth wrinkles. Unit is operating as designed. Job complete.

"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. Found the lid itself cracked and when you put the lid down to lock it, the unit would make a clicking sound, but not actually lock until you pressed down on the left-hand hinge side of the door, and the unit would immediately lock and unlock. Did advise the customer that the issue appear to be with the lid. Ordering the lid and rescheduled the customer to 7/10.; ordrng 1 W11259006 (Lid)"

"Arrived on site for refrigerator, inspected unit and work area. I was going to perform a sealed system repair. I pierced the dryer and had no refrigerant in the system which indicates theres a leak in the system. I will need to order the RC evap and return to perform the sealed system. No leaks where observed during service. Job completed. ; ordrng 1 W11492867 (Evaporator)"

Arrived on site and found blower wheel is broken. Attempted to replace it and it is seized. Blower fan housing and seal will be needed to complete repair.; ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)

Arrived onsite for unit not shutting off. Upon arrival inspected unit. Found cancel button not functioning. Inspected control and found ribbon cable not inserted completely. Secured cable and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit making a loud noise. Upon arrival customer stated unit made a loud popping noise. He allowed unit to complete cycle then hadnt used it since. Tested unit multiple times and could not duplicate the issues. Unit is functioning properly. Could not determine cause of noise. Job complete

"Arrived onsite for refrigerator not cooling. On inspection found frost behind the fresh food drawer. Gain access to the error messages, found several of the error messages were doors was left open it seems that the errors were recorded 2 weeks ago. Customer said that is when his father in law was in town. I also checked the thermistor and the FF thermistor was 5k temp 77 the ff evap thermistor was 24k temp of 18. Informed the client to defrost the unit and had him sign the waiver. Looks like the issue was caused by excessive door openings and being left open to long and it introduced air tot he system. No water leaks detected during service.

"Arrived onsite for a rang that will not spark. Upon arrival I found that the unit had no spark I replaced the spark module and tested the unit and found no change. I am ordering the control, switch harness, electrodes,and another spark module.office to reschedule ; ordrng 1 W11620673 (CNTRL-ELEC) and 1 W11376663 (HARNS-WIRE) and 1 WPW10475149 (MODULE-SPK) and 5 W10898387 (IGNTR-SURF)s"

"Arrived on site. Found gap on right side of freezer door,removed door realigned gears to slide,reinstalled door remolded gasket checked door seal good."

"Arrived on site or a washing machine that is making beeping sounds during operation. Inspected unit and work area. The customer had a load inside the washer and the unit was already running through agitation upon arrival. I did not hear any abnormal sound, but the customer advised that it was the noise that the unit was making when the motor was turning. Did explain to the customer that the noises that she is hearing or normal operating Noises. Checked underneath the washer did not find any evidence of any belt slipping. Did advise the customer that the unit is working as designed.

Arrived on site to replace adjuster kit. Installed new adjuster kit test unit and unit test good job complete. No leaks present at this time

"Arrived on site and replaced motor, fan shroud , and blower wheel diagnosed on previous visit. After replacement dryer is running properly. Sent a short video of it running to KB/service management customer is not home to confirm operation."

Spoke with customer and customer canceled call ; ordrng 1 WD18X21680 (Sump)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the tub and installed a new sump/motor assembly and element and transferred the remaining parts from the old tub to the new tub. Removed the model/serial placard and placed it on the top of the new tub (photo). Re-installed the unit and tested for leaks. No water leaks observed during service, job completed."

"Arrived on site tested dispenser loud noise from filter head,found broken mullion rail.replaced mullion and filter head tested dispenser working,tested door operation good.

"Arrived onsite for a washer making a grinding noise during the spin cycle. I found oil all over the bottom of the machine. I tried to remove the washplate and did remove it but the insert remained on the gearcase shaft and will not come off. The unit will require a full rebuild. Ordering parts authorization, W10752719 basket, W11219115 tub, W10528947 hub, 6EA WP8533953 screw, W10752283 washplate, WP8533928 screw, & W11568797 filter. Marking all prescreened parts as UORV. Office to RS.; ordrng 1 W10752719 (Basket) and 1 Partsauthorization (Parts authorization) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10752283 (Washplate) and 1 WP8533928 (Screw) and 1 W11568797 (Filter)"

Dial previously diagnose part. Inspected unit and work area. Replaced the freezer. Fill tube and tested unit. Unit begin to work and operate as designed. Call complete.

Arrived onsite for unit not completing cycle and given error code F2E2 call for service. Upon arrival inspected unit and confirmed error. Checked per service pointer but ribbon cable was good. Replaced console UI panel. Tested and unit is functioning properly. Job complete

"Arrived on site for ongoing issues of rinse aid not dispensing. Customer states that he has never had to fill rinse aid in about a year. Also that the dishes have water spots when cycle is complete . Replaced control W10906422, and dispenser WPW10428217. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time job complete."

"Arrived on site for washer making a loud noise at last two minutes of cycle. Upon arrival confirmed issue and after inspecting unit, I found rotor screw had back out and come off causing rotor to be loose, used loktight and reassembled screw and rotor. Found noise gone and unit working as designed. Call complete"

"Arrived on site to inspect range oven door trim popping off. Upon further inspection, I found the right side of the outer door glass trim had popped off. I found it attached with double stock adhesive tape. Due to this issue being considered cosmetic, using the double commercial style double stick tape prescreened for this call, I placed a few pieces on the trim and re-attached the trim to the glass. Tested door operations and it is operating as designed. I explained to the customer about the cosmetic warranty.

Arrived on site to replaced FC door for damaged harness. Inspected door and found black water line was pinched and torn on the edges. Needing new door. Office to reschedule. ; ordrng 1 W11566705 (FC door)

"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that it take multiple cycles to dry clothes, ran vent test and it failed, unplugged vent from back of dryer and ran test again and it passed, stated to customer that vent is completely restricted and to hire professional vent cleaners to remove restriction before using dryer again, at this time job complete"

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised the unit tumbles and heat but that they are having to dry their clothes three times in order to get the unit to actually dry the clothes. Use the vent test kit on the unit and found poor airflow circulation for all dryers. Removed the hose off the back and found adequate airflow coming from the dryer. Removed the hose off the wall and found 6 inches of lint build up in the wall. Removed all the instructions and tested unit. Unit begin to work and operate as designed. Call complete.

Arrived on site to test unit for noise and intermittent power loss. Found external drain pump running. Customer recently had kitchen completely remodeled. Found external drain is connected to about 20ft of hose to sink about 20ft away through the wall. Advised customer external drain pump is an accessory to this unit and drain would need to be addressed as long run is causing overload on pump and unable to fully drain. Found 3 pinch points on rear on unit where drain hose was kinked. No leaks detected. Job complete.

Arrived on site to test unit for ui lost communication. Tried to replace console but wrong console due to wrong model. Ordering new console office to reschedule ; ordrng 1 W11600643 (Console)

Arrived on site to test unit for drawer falling out. Found drawer not installed properly. Installed drawer properly. Unit now working as designed. Job complete.

"Arrived on site to test unit for not drying clothes properly, ran vent test and found that vent is completely restricted, removed vent from dryer and ran test again and it passed, advised customer to hire a professional to clean vent and dont use dryer to prevent any damage until the restriction is removed, at this time job complete"

Arrived on site to test unit for error f7e2(motor failure). Recommend sump replacement. Office to reschedule. ; ordrng 1 W11460946 (Sump assembly)

Arrived on site to install new support for microwave element. Found no support present from factory. Replaced support and verified proper fitment. Repair completed.

Arrived on site for a washing machine that is flashing in an F5 error message. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E2 (lid lock fault) and F5 E3 (lid will not unlock) error codes. Tested the lid lock assembly and found the lid lock clicking but not actually locking. Replace the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for dryer making grinding noise. Upon arrival inspected unit. Ran unit and found excessive noise from blower compartment. Disassembled and found blower stripped from motor shaft. Blower nut was still seized onto shaft. Replaced motor and blower. Tested unit and unit is now functioning properly. Job complete

Arrived onsite for a dishwasher that is leaking water when it is off. I found an F6E4 open float switch stored error code. I found that the fill valve was not weeping water. I tested the machine in the diagnostics cycle finding it working as designed. I found the RO system connected to the dishwasher drain tube at the disposal with a Y fitting. I took a photo. I explained to the customer to have the RO drain moved down on the P trap drain line and to connect the dishwasher drain line directly to the disposal. Call complete.

"Arrived on site for no ice. Ran diagnostics all test passed good frost pattern on evaporator plate,found broken wire on grid cutter,replaced defective grid cutter

Arrived on site and verified compressor needed replaced. Replaced compressor and charged system at 140psi using nitrogen. No signs of leaks. Vacuumed system and charged to specs. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not functioning properly, tested unit found a lot of chewed up wires

"Arrived on site to diagnose washer that did not spin out clothes and made a rubbery smell. Removed front panel of unit and ran a rinse/spin on it. Found no evidence of slipping belt and unit spun with no irregular odors. Advised something may have been stuck, but worked itself free and there is no clear cause of what triggered the odor. No repair recommended since unit worked fine at time of service.

Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed.

Arrived onsite for a cooktop with detached knob knob bezels. Upon inspection I found that all 5 of them were detached I replaced 4 of them and ordered one more d2c if possible. ; ordrng 1 W11240529 (Bezel)

Arrived onsite and found icemaker was the incorrect model. Replaced with the correct icemaker. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site to install previously ordered parts. Replaced control W11620481. Test unit by preheating oven to 350. Advised to customer that it is normal for the top console to get hot due to oven vent being just below console. Unit is operating as des. No gas leaks present at this time. Job complete

"Arrived on site to inspect washer not cleaning clothing. Upon arrival, the customer advised that they were having the unit replaced. Upon further inspection, the customer advised their clothing is not getting cleaned and have some dry spots on them at the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and inspected underneath and all components are good. I contacted techline and spoke to Adrian and advised of the complaint, the history and my findings today and that the customer is having the unit replaced but I wanted to get documentation on the unit in case it gets resold by the vendor. Adrian advised that with the unit having the previous repairs and is operating as designed to not replace any parts and provided SR#7736786853. I advised the customer of my conversation with tech support and had the customer sign for their receipt. No repairs needed at this time and no water leaks observed during service, job completed."

Arrived onsite for a wall oven that is showing Power Loss or Enter Time all the time. Upon arrival I found the the unit was showing this. I replace the main control and found no change. I am ordered the ui and the control ; ordrng 1 W11600355 (PANL-CNTRL) and 1 W11261169 (CNTRL-ELEC)

Arrived on site for no ice production and not cooling. Upon arrival inspected unit and found entire evaporator is covered in ice. Melted and cleared out all ice with steamer and blower . Ran diagnostics to test components. Found harness to heater is not secured. Secured connection to heater and forced heater. Heater is now operating correctly. Ran complete test on unit and all fans and motors are operating correctly. Unit is operating as designed. Job complete

Arrived on site to test unit for damaged front panel on top door. Replaced front panel test unit and unit test good job complete.

Arrived on site for unit not operating correctly . Upon arrival found that certain buttons are not responding on user interface. Am able to get into diagnostics. There are no saved error codes. Ran automatic test cycle and all components operate correctly. Need to replace console. Replaced console W11622500 and test unit . Unit is operating as designed. No leaks present at this time. Job complete

"Arrived onsite for refrigerator not cooling. On interior the fc was 38? rc was 52? the customer told me that there was another appliance repair company that came out and said they were low on Freon. Gain access to the back of the unit and found the compressor temp was 95? to103? the unit had been at 38? degrees for a week now. Ordering a sealed system, no water leaks detected during service. ; ordrng 1 W11580057 (Compressor assembly) and 1 W11109499 (Drier) and 1 W11546605 (Evap)"

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and went to add the coupler to the bottom side of the dryer. Found that I did not have a lokring kit sent with me. spoke to CS and was advised that I would need the Lovering kit in order to finish the job. Rescheduled the customer to 7/10 to finish the sealed system repair.; schdld next appmnt for 7/10 MON !"

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite and repaired unit according to diagnosis. Tested. All checks good. Unit is now operating as designed.

Arrived onsite for unit not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor failure. Ran test and confirmed motor failed. Found that motor was leaking internally and shorted. Unit left small puddle of water on floor. Took pics. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite for unit not heating properly, taken 2 cycles to dry. Upon arrival inspected unit. Tested and found unit short cycling. Firing for 6-7 seconds then shutting off. Replaced burner assembly and heat sensor. Tested unit and unit is now cycling properly. If symptoms persist recommend replacing blower wheel, Operating thermostat, control, thermistor. Job complete"

Arrived on site for burners not having a bigger flame . Burners are producing proper flame cones . Explained that range is set for propane and there is less btu . No gas leaks detected at this time Collected 162.36 AUTHO 44XYRE Job complete

"Arrived on site to diagnose washer that was not filling much and not fully cleaning clothes. Spoke with customer who was concerned that the unit does not use much water at all. I checked for errors and found none present. Ran unit and found water level getting to proper amounts. Customer advised on use and care, ans that new units are all high efficiency and will not operate like the older units. I changed the display to Spanish for the customer, and also showed them what settings to use for best results. No faults found with unit. Call complete."

Arrived on site to diagnose refrigerator making a constant and loud clicking sound. Examined unit and found the warning label on the power cord was clicking the back of the unit due to the airflow from gje condenser fan. I taped down the label and verified noise was gone. Repair completed.

Arrived on site for washer showing f0E9. Upon arrival conf8rmed issue and found suspension rods had failed and tub was leaning to the back right. Replaced suspension rods and retested unit with towels. Found washer no longer off balance its no leaks. Call complete

"UXT5536AAS3 Arrived to check noise. The customer could hear a thumping sound intermittently and I determined it was the damper during normal operations. They asked about the sound of the unit when on high speed and I verified it was as expected and explained that the blower is running its fastest and consequently, its loudest at that speed. Operational test good."

"WDT750SAKZ0 Arrived to inspect door popping when opened. I found the lower cover was not correctly installed and after removing and reinstalling, the issue was corrected. No leaks observed during service."

Arrived onsite for a dryer that smelled or gas. Upon inspection I found a leak coming from the connections at the main gas line o tighten them down and tested for leaks again around no leaks. I tested the unit and found unit operating as designed.

"Arrived on site for washer inspected unit and work area. Customers complaint was unit making noises and leaking. Tilted unit backwards and found water and oil leaking from the gear case seals. Replaced the gear case, rotor, clutch, and slider. Tested and unit is now operational as designed . No leaks where observed during service after repairs. Job completed."

"Arrived on site and found customer has videos of washer making a high pitched squeaking, ran all functions in manual diagnostic and couldnt duplicate noise, inspected gearcase assembly and it is leaking oil. Rebuilt gearcase assembly and washer passed a calibration and automatic test cycle, job complete."

"Arrived on site inspected washer and found gear case has been replaced twice. Washer is rocking, customer has videos of unbalanced loads. Set washer to spin empty with diagnostic cycle it is spinning quietly and level. Sent videos to KB/service management. Showed customer how to correctly load washer to minimize unbalanced loads and correct detergent usage. 90 minutes after customer instruct they sent in video to office of washer still slamming. Spoke with CS and will order basket, tub ring and spanner nut, Everything else has already been rebuilt.; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spnner nut) and 1 W11590590 (Tub ring)"

"Arrived on site for unit with no power, lid is locked and water in basket. Upon arrival test unit and console is not responding. Removed console to inspect control. Control is receiving 120v from supply. Removed top panel to manually drain all water. Found drain pump has gone out causing control to fail. Need to replace control and pump. Contacted claims and got approval for autho. Replaced control and drain pump. Test unit and is operating as designed no leaks present at this time . Job complete"

"Arrived on site to inspect rust in the dryer. Upon further inspection, the customer pointed out a spot on the rear bulkhead which appeared to be a crack with rust. I found by rubbing my finger on the area that it was dirt/debris and was able to remove the debris with my finger. Allowed the customer to observe the area and explained to them that the unit is good. Tested the units air flow with my vent test kit and it passed both tests. No lint observed during service, job completed."

Arrived on site for refrigerator not maki g ice or dispensing water without making a loud screeching noise. Upon arrival confirmed issue and found inlet dual valve in rc failed and wasnt allowing water to pass through correctly. Replaced valve and reassembled and tested dispenser and ice maker. Found unit working as designed with no leaks. Call complete

Arrived onsite for dishwasher not working following install. Unit had been left unplugged and now tests and operating as designed no error codes. Advised customer on status and findings. All checks good.

"WCG55US0HS00 Arrived to inspect ignition issues. I found the issue was the burner cup was not seated in the RR burner and after correcting, the issue resolved. I showed the customer how to fully seal all cups and caps and tested. Operational test good, no gas leaks detected during service."

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave some buttons where unresponsive. Replaces the panel and tested, unit is now operating as designed. Job completed."

Arrived on site for certain buttons are not responding . Did find console failing . Also found foam sealer and gasket on vent not sealing properly . Replaced console and vent . Unit is properly responding to touch commands .

Arrived on site to test unit for error f1e1. Customer stated when she cooks with tip oven excessive condensation builds up on console causing issue. Advised to use lower oven when cooking items that cause excessive condensation. Also advised on covering items that tend to condensate more. Recommend console replacement. Office to reschedule. ; ordrng 1 W11449303 (Console)

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was right back burner had low flame. Replaced burner head and adjusted flame. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site. Found a defective icemaker and dispenser assembly ordering parts; ordrng 1 W11519867 (Cover)

Arrived onsite for a cooktop that was smoking from the bottom. Upon inspection I found no damage to the harness or and other parts of the unit no gas leaks either. I tested the unit by igniting the unit and monitoring it for 30mins - an hour and found that the unit operated as designed I contacted Kent at safety and advised him of my findings and updated the file. 7736747861

"Arrived on site to install previously diagnosed and ordered part. Due to the filter control board shorting against the chassis, I remove and replaced the board and tested. The lights functioned and then when I tested each speed for the blower, when I got to high, the unit shut off and nothing functioned. I tested voltage at the outlet and to the control and got 122V. I tested ohms readings to the motor and they were within range. Contacted techline and spoke to Steven and advised of the repairs and issues after repairs. Steven advised based off testing to replace the blower and advised information would be documented to previous SR#7736689613. I am ordering the blower, capacitor, filter board and control panel and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11245979 (Capacitor) and 1 W11565531 (Filter board) and 1 W11516463 (Control) and 1 W11035826 (Blower)"

Arrived onsite for unit getting hot to the touch around control panel and door frame. Tested unit and found console and door frame heating up. Notified customer on unit service pointers W10917778 and W11544031 that reference surface temperature limits. Showed chart breakdown for components. Customer is concerned for child safety. Contacted Safety team SR#7736725707. Safety team recognizes surface temperatures can get uncomfortably warm but have deemed unit is working as designed. Customer may contact customer service at 1800-253-1301.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice maker and found unit operating as designed.

"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. Unit operated as designed and found the unit sitting on a pedestal. Found the unit rocking back and forth as the front right pedestal leveling foot was not correct. Adjusted the leveling foot and leveled the unit. No water leaks observed during service, job completed."

Arrived onsite for previously diagnosed parts. Installed the control board and the ui console. Tested unit and the 2 keys that were not installed are now working. Ran the unit in diagnostics mode and the unit is operating as designed.

"Arrived on site for washer, inspected unit and work area, customers complaint was washer not finishing the cycle. Ran diagnostics and found error code F7E6. Unit was trying to agitate and spin while in the diagnostics cycle. Tilted unit backwards and found the a handle from a broom stick caught in the belt housing and allowed the motor not to spin. Photos attached to work order. I advised the maintenance from apartment complex that its not cover due to no being a manufacturer defect."