We serviced a
WHIRLPOOL OVEN
Model KEBS109BWH00
Near Austin, TX 78733
Kevin
Job Details: 12/08/2021
Arrived on site and found thermal fuse has failed after replacement ran a bake cycle and everything is operating properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS03
Near Blanco, TX 78606
Robert
Job Details: 12/08/2021
Arrived on call for complaint of not dispensing ice. Found the auger motor not working. The shaft is rusted in place. Unable to remove shaft to repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect washer control panel not responding. Upon further inspection, I found the unit plugged in and attempted to place in diagnostics and the console failed to respond. I cycled power to the unit and placed the unit in diagnostics and it showed error code F6E2-communication error between UI and ACU. I cleared the code and attempted to continue in diagnostics and the unit would not go any further. Following the tech sheet, I tested voltage to the unit (123V) and voltage at the control to the UI at the J18 connection and got 5VDC. I contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce recommended unplugging the speaker and retesting. I did such and it continued to fail. Bruce recommended testing the hot water to make sure steam is not getting into the control panel and I did and its not the issue. Bruce recommended replacing the UI console again. I removed and replaced the control panel and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DRYER
Model GTDP280ED4WW
Near New Braunfels, TX 78130
Andrew
Job Details: 12/08/2021
Arrived on site to replace previously diagnosed drum and bearing. Verified drum and bearing need replaced. Found new drum(18 1/4) I was sent with is shorter than bad drum(21 3/8). Spoke with SR and verified part is packaged properly. Needing drum to fix issue. Office to reschedule. ; ordrng 1 WE21X20562 (Drum assembly)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2021
"Arrived on site to inspect unit for not lighting oven when called, upon inspection found the units left oven not igniting, ordering igniter. Office to reschedule ; ordrng 1 W11205400 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB06
Near Austin, TX 78734
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of damaged doors, I replaced doors, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a range with an oven not heating properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Jacob
Job Details: 12/08/2021
Arrived onsite to replace all parts. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bastrop, TX 78602
Jacob
Job Details: 12/08/2021
Arrived onsite for unit not powering on. Tried to turn on the unit and the unit would not power on. Check for voltage and saw no voltage getting to the unit. Customer flipped the breaker. Power came back. Unit started up with no issues. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Buda, TX 78610
Jacob
Job Details: 12/08/2021
Arrived onsite for the lights not working in the freezer and the top of the refrigerator. Replaced the freezer. All lights came back on. No issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EBS01
Near McGregor, TX 76657
Jonathan M
Job Details: 12/08/2021
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator side sitting at 53?F. Check the freezer and found no evidence of any defrost issue on the evaporator. Ran the unit through diagnostics and found that the air baffle would not open. Replaced the air baffle and tested the unit. Found the unit cooling properly. Waited for the compressor to kick on and could not hear the compressor running so I opened up the compressor department. Found a big wasp nest built inside the condenser fan housing causing the condenser fan motor not be able to run. Remove the dirt dauber nest and the condenser fan began to run as designed. The unit is cooling and is operating as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5133971
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect refrigerator leaking water from the freezer section. Upon further inspection, I found a block of ice in the bottom of the FC section and found ice at the bottom of the evaporator drip pan. Removed the ice and pulled the unit out and found the drain tube clogged. Cleaned the drain tube out and removed the ice from the drain tube. Verified all ice removed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Horseshoe Bay, TX 78605
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no failures at this time and advised customer on findings. No leaks were found at time of service.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Leander, TX 78645
Lou
Job Details: 12/08/2021
"Arrived on site to inspect trash compactor not compacting. Upon further inspection, I removed the tray and taped the safety switch closed and tested. When the motor came on, the gears moved back and forth and the ram moved up and down as if it were trying to go down, but something was keeping it from going down and it would quickly go back up. I pulled the unit from the cabinets and removed the top panel and the front panel and inspected the switches. I found the tilt switch was flapping and not making good contact. I tested the switch and it was intermittently closing. I tested the directional switch and it is good. I could smell the motor making a burning smell after it would attempt to operate.advised that I would be ordering parts and office would contact them to schedule return service I am ordering the tilt switch, safety switch, directional switch, push button switch and motor. Office to schedule return service. Unit was left unplugged for safety.; ordrng 1 W10439651 (Motor) and 1 WP777811 (Directional switch) and 1 W11243179 (Safety switch) and 1 9871829 (Tilt switch) and 1 WPW10242556 (Push button switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10518394 (Element)
We serviced a
GE FREEZER
Model FUF20DPARWH
Near Austin, TX 78753
Matthew
Job Details: 12/08/2021
"Arrived onsite for unit not freezing. Upon inspection found units coil was completely covered in ice. Unit will need defrost timer,defrost heater, thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00 Z
Near New Braunfels, TX 78132
Andrey
Job Details: 12/08/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker tray broke and was dangling in the ice maker box, replaced ice maker, ran diagnostics test 44 for harvest cycle and 45 for fill cycle, both passed, unit is running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Volente, TX 78641
David S
Job Details: 12/08/2021
Arrived on site to install previous diagnose parts. I gained access to and installed a new vent and deflector. The unit is working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2021
Arrived onsite for oven burning food and being off temp. Upon arrival found unit was heating and was off by around 10 to 20 degrees to hot. Calibrated down unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for range with burners not working. Upon inspection found burner all operating as designed I checked connections under cooktop and found them good. see pix for confirmation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78748
Luis
Job Details: 12/08/2021
"Arrived on site for no ice. Ran diagnostics,ice bucket test passed,ran thermistor test passed,ran harvest test passed,ran fill test passed. All diagnostic for icemaker passed,removed kickplate and icemaker cover no damaged wires.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for A LOT CONDENSATION INSIDE THE UNIT-HAD DUCTS/VENTS CLEANED RECENTLY-THE UNIT STILL RUNS/DRYS. Ran dryer and it is heating as designed. Customer had a load of wet clothes inside to show me what they were experiencing. Opened door and found water accumulating around the outer edges of the door and on the bottom section of the frame where the door closes. Inspected dryer vent and found the vent was shoved against the wall creating a huge kink in the vent. With this, the hot damp air did not have anywhere to go causing condensation at the dryer door. In addition, it looked like the wall vent had water coming inside from the roof. I used foil tape to secure the vent at the wall better and reshaped the customers vent tube to a round shape. I found a couple holes in the customers vent tube and sealed them with foil tape. I was able to reconnect the customers vent tube, but could only push it halfway in without damaging or kinking the vent tube again. Recommended the customer call their roofer that replaced the roof about four months ago to inspect the dryer vent on the roof for any possible areas where water could be coming in when it rains. Also recommended the customer invest in a telescoping dryer tube in order for the dryer to be pushed all the way against the wall. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2651HEB
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
"Arrived on site for a refrigerator leaking water out of the ice maker. Upon further inspection I found the ice bin as one whole block of ice, and ice all over the ice chute. I removed the ice bin and found the ice bin cracked in the back, most likely due to the weight of the ice build up inside of the bin. I informed the customer on this. I removed the ice maker and found where the fill tube went into the IM was frozen over, and causing the water to flow straight into the ice bin. I cleared this out, and the ice bin out. I then harvest the ice maker and jumped the fill. I found both working as designed with no leak.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Buda, TX 78610
Leonardo
Job Details: 12/08/2021
Arrived on site to unit for buttons not responding and and turning on. Found shorted panel replaced panel test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78753
Luis
Job Details: 12/08/2021
"Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Austin, TX 78750
Luis
Job Details: 12/08/2021
"Arrived on site for light issues. Diagnosed a defective led module,replaced upper right side led module in freezer section.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/08/2021
Customer stated the washer is very loud and walks and bangs around in spin. Placed in diagnostics and F0E5, F5E2. Tested suspension by pressing down on basket. Basket bounced instead of softly lifting up once. Lid lock working as designed in diagnostics. Gained access to cam to inspect for grease/ oil. Removed cam pulley and couldnt find any evidence of grease / oil. Found belt came off very easily and outer surface of cam pulley was black due to belt constantly slipping. Ran diagnostics cycles and washer ran as designed except for basket wobbling even without a load inside. Agitated properly. Ordering suspension W10780048 and returning with belt and cam to complete the repair. ; ordrng 1 W10780048 (Suspension)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGS366VSS02
Near Austin, TX 78731
Kevin
Job Details: 12/08/2021
"Arrived on site and inspected cooktop and found center burner head is not installed properly. Reset it and it will now ignite properly, job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/08/2021
Arrived on site for a washing machine thats making noises. Inspected unit and work area. The customer advised that the unit is screeching during the spin cycle. Confirmed the customers complaint after running the unit through diagnostics. Found that the belt was screeching due to slipping. Replaced both belt and cam and tested the unit. The unit began to work as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/08/2021
Arrived on site to replace heating element for dishwasher. Replaced element and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
"Arrived onsite for dryer not heating. I gained access to the thermistor and tested it and found it showing open.Need 1x wp8318268; ordrng 1 WP8318268 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for F1e0 error on display. I power cycled unit and found that nothing change. I will need control to complete job. Ordering 1x W11567348 control. Office to reschedule.; ordrng 1 W11567348 (Control)
We serviced a
GE REFRIGERATOR
Model GYE22HSKGSS
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the ised that the ice maker isnt working and it doesnt dispense ice. I found the ice chute blocked with ice and the ice bin full. I removed the ice from the chute and inspected the ice door and found it sealing properly and no air gaps in the door. Cleaned up the ice/water and placed the ice bin back in place and retested. Unit is operating as designed. I tested the ice maker in diagnostics test #99 and it is operating as designed. I advised the customer of my findings and recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Tyler L
Job Details: 12/08/2021
"A arrived on site to test unit for loud noise. Put unit into diagnostics tests 3, 4, and 36. Did not hear any noise out of the ordinary. When the compressor started, customer stated that is the noise. I inspected the compressor, everything is normal. Advised customer that this is completely normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Marcos, TX 78666
Andrey
Job Details: 12/08/2021
"Arrived on site to test unit for gasket not sealed, tested unit found gasket not damaged but just popped out from housing, used putty knife and pushed gasket back in, both gaskets had multiple areas were the gasket wasnt seeding correctly, customer stated that her FC bottom having ice buildup, ran unit through diagnostics cycle and noticed water coming out from back of maker, fill tube to short, need fill tube extension or a proper part to fix issue office to research and reschedule ; ordrng 1 Filltubeextension (Office to research)"
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for STILL HAVING PROBLEMS--IT TURNS ON BUT IT DOES NOT HEAT--ITS JUST COLD, NO HEAT AT ALL. Gained access to heating element thermostat and thermal fuse. All tested good. Tested voltage to heating element and L1 was not getting proper voltage. Gained access to the timer to test the switch and it didnt have continuity.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2021
Arrived onsite for oven not having any power. Upon arrival found unit had cutout in bottom rather then flat service likely causing fuse to blow. Replaced and tested. Unit is now operating as designed Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Scott
Job Details: 12/08/2021
Arrived on site for washer not powering up. Found drain pump continuously running . Did start button reset . Ran diagnostics and found drain stand slow to drain causing water to siphon back into unit tripping pressure pressure sensor. Ran manual drain and spin . All checked normal. Ran Recalibrated cycle . Advised customer to have drain pipe looked at . No issues found with washer . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Blanco, TX 78606
Robert
Job Details: 12/08/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78705
Scott
Job Details: 12/08/2021
"Arrived on site for control randomly beeping and led light dancing . Found stuck button on UI. Replaced UI . Ran diagnostics, all checked normal.No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
Arrived on site to install previously diagnosed parts. I installed the ice door assembly and then tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78744
Tyler L
Job Details: 12/08/2021
"Arrived on site for install of previously diagnosed part. Installed new valve and tested unit. Unit tested good, ran through factory diagnostics and passed. No water leaks detected, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78751
Scott
Job Details: 12/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Marcos, TX 78666
Andrey
Job Details: 12/08/2021
"Arrived on site to replace previously diagnosed control board, replaced control board, noticed a potential air leak in back right of FC, seal it with permanent gum, tried programming it but it was unresponsive, after further research found out that the part needed did not match part provided, ordering the proper control board, will need board as soon as possible so we dont run into a defrost issue, office to reschedule, ; ordrng 1 W11524469 (Control)"
We serviced a
WHIRLPOOL OVEN
Model N/A
Near Round Rock, TX 78665
Matthew
Job Details: 12/08/2021
"Arrived onsite for for unit with no power. Inspected the unit andThere was no model and serial number available. During inspection found a blown fuse. Could not diagnose or test further without the fuse. Customer stated the the fuse blows when both ovens are used at the same time. Need to order fuse. Office to reschedule ; ordrng 1 W10638608 (Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of unit not dispensing water properly, I removed the filter, unit had plenty of pressure, I put filter back in place, found clogged filter. Instructed customer to replace filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78737
Luis
Job Details: 12/08/2021
"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker,power cycled unit icemaker ran through a cycle and filled with water"
We serviced a
GE DISHWASHER
Model PDW9280N20SS
Near Austin, TX 78748
Kevin
Job Details: 12/08/2021
"Arrived on site and replaced optical sensor diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Driftwood, TX 78619
Tyler L
Job Details: 12/08/2021
"Arrived on site for unit still leaking. Checked the gasket, the seal was good. Ran unit through factory diagnostics, and unit passed and there was no water leak.Installed new dispenser. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for oven door handle and door front is broken loose; the oven light does not turn on intermittently the door cannot be opened; one or two surface controls knobs WPW10339442 are broken off as well. Found gasket WPW10535778 that door seats against is torn and missing pin mounts. Found top glass mounting bracket W11105139 had broken glass glued to the mounts and it was also misshaped. Found one of the brass screws W11428245 was missing that mounts the handle. Found one of the burner valve knobs wouldnt turn. Found both inner door seals W11104748 missing. Ordering bulb WFG320M0BS3 just in case it is burnt out when we return. Ordering all missing parts and will return with all parts plus outer glass panel that was already ordered to complete the repair. ; ordrng 1 WPW10339442 (Knob) and 1 W11105139 (Bracket) and 1 W11428245 (Screw, Handle) and 1 WPW10535778 (Gasket) and 2 W11104748 (Inner door seal)s and 1 W10888179 (Bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
"Arrived on site for a washing machine not spinning and leaving clothes wet at the end of the cycle. Upon arrival the customer stated it always happens when washing loads of jeans, sweaters, towels, sheets, and etc. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated the spin and agitate. I found both working as designed. I gained access to the bottom of the unit and found it in good shape. Per the service pointer W10754551B I will be replacing the control for this issue. I replaced the control and then calibrated the unit. I ran a diagnostics cycle and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Cedar Park, TX 78613
Justin
Job Details: 12/08/2021
"Arrived on site for a refrigerator not making ice. I checked temperatures and found the FC at 4?F, the RC at 37?F, and the IB at 30?F. When taking my thermocouple out of the IB I found that the IM was in the off position. I found that the customer did not know this switch was there, and was unaware that it was off. I turned the IM on. I then put the unit into diagnostics mode and found no stored error codes for the IM. I found the IB fan, IM, and IM fill valve all working as designed. I informed the customer that the unit appears to be working as designed, and the likely issue was it was off the whole time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, TX 78731
Luis
Job Details: 12/08/2021
"Arrived on site for no lights,removed light,no voltage to light,checked harness no issue,removed kickplate checked voltage at main control,voltage reading 1.7 vdc diagnosed unit will need a new main control. ; ordrng 1 W10807589 (Control)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 12/08/2021
Arrived on site to install previously diagnosed parts. I installed the new toe plate and then tested the unit. The door was no longer catching. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Scott
Job Details: 12/08/2021
Arrived on site for washer shutting down in rinse cycle . Ran valve test and found less then normal water flow . Ordering valve .No water leaks detected at time of service. ; ordrng 1 W11165546 (Valve) and 1 AUTHO
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78744
Tyler L
Job Details: 12/08/2021
"Arrived on site for install of previously diagnosed part. Installed new sump and motor. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS06
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2021
"Arrived on site to inspect unit for a misfire code, upon inspection found the unit with the miswire error code, checked outlet plug and found it was wired correctly. Plugged unit back in and tested twice with no issue. Complete"
We serviced a
MAYTAG RANGE
Model MER6770AAC
Near Austin, TX 78746
Kevin
Job Details: 12/08/2021
"Arrived on site and replaced both temperature sensors for ovens diagnosed on previous visit. job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
David S
Job Details: 12/08/2021
"Arrived on site for the burner knobs melting. I inspected the unit and work. I checked all the orfices and found the correct ones installed in all of the holders. I inspected the burner heads and found no deformations or damage. I tested all the burners and found a good flame pattern. I checked the regulator and found it set to natural gas. I spoke to the customer and found out they are setup on natural gas. I checked the level on the unit and found all burner heads and the grates leveled properly when installed The far left and right knobs are damaged along with the left side bezel. I called safety and spoke to Dana I advised safety and documented my findings. I called techline and spoke to Austin, I advised him of my findings. He stated to make sure the customer isnt using any pots or pans that are over hanging close to the knobs cause that will cause the heat to travel to the knobs. I received sr#7732441233. I am ordering the bezel to complete the repair. ; ordrng 2 W10853046 (Bezel)s"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS00
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of oven not working and UI console not responding, found failed UI console as well as oven not heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78725
Jacob
Job Details: 12/08/2021
Arrived onsite for unit getting ice buildup in the rear of the freezer. Looked at the freezer and saw the ice buildup. Everyone checked good. Found that a possibility of a small pocket of air was getting in near the lines coming in. Customer had some silicone on hand to use. Tried to close the gap. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Manor, TX 78653
Matthew
Job Details: 12/08/2021
Arrived on site to replace previously diagnosed part. Replaced lamp housing. Tested unit and unit tested properly. Job complete
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/08/2021
"Arrived on site for dryer starting when door is closed and UI will be blank. Inspected unit and work area. Gained access to main control and found burnt relay. Will need to replace control. Contacted parts department on ETA and found part on back order. Informed customer on part issue. Office to schedule return when ETA is available.; ordrng 1 DC92-01896G (Control)"
We serviced a
WHIRLPOOL OVEN
Model RBD275PDQ12
Near Austin, TX 78747
Leonardo
Job Details: 12/08/2021
Arrived on site to test unit for f2 error code. F2 means shorted or stuck keypad. Will need new panel 8300430
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Austin, TX 78746
Leonardo
Job Details: 12/08/2021
Arrived on site to test unit for unit not washing. Test unit and found unit not getting water in. Found plastic stuck under float making unit think it was full of water. Removed plastic test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Lakeway, TX 78734
Brandon
Job Details: 12/08/2021
"Arrived on site to replace bellow, after replacing, unit tested good, no leaks,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Cedar Park, TX 78613
Kimo
Job Details: 12/08/2021
"Arrived onsite for refrigerator door ajar chime going off even though doors are closed. Upon inspection of unit and performing checks at freezer door switch and harness and found the good, checked rc door switches and found them good. Which leaves the control may be malfunctioning ordering 1x W11333076 control and 1x W11099702 ui just in case.office to reschedule.; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of unit not working and giving an error code, found f47 error code, found failed module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
Matthew
Job Details: 12/08/2021
"Arrived on site for unit not filling with hot water. Ran a diagnostics test and found F8E1 long/no fill error code. Tested unit and cold water fills correctly,hot water does not. Checked hot water from supply and unit was receiving from supply.Found the hot water valve was not opening. Need to replace fill valve. Replaced the fill valve. Tested unit and hot water fills correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect refrigerator ice maker leaking water and not making ice. Upon further inspection, I found the ice maker had stopped mid cycle. I placed the unit in diagnostics and checked for error codes to the ice maker in test 56. I found E2-motor lost position. Tested the ice maker in test 57 and the IM failed to harvest. The customer said the ice maker continues to leak water into the ice bin area at the bottom and forms a sheet of ice. I contacted techline and spoke to Anthony and advised of the complaint, my findings and the history on the unit. Anthony advised that the issue of the ice maker not working must be filed under a new SR file. Anthony recommended leveling the ice maker housing and getting a photo and leveling the unit and getting a photo. He then recommended testing the ice maker and then cycle power to reset the controls afterwards. He advised that he would reference the previous SR (7730470891) in the new SR 7732440900. I advised the customer of my conversation with Whirlpool. I removed and replaced the ice maker and tested. Unit is operating as designed. I leveled the ice maker with a slight tilt backward, as well as, the unit itself (photos). No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WET4027EW1
Near Austin, TX 78745
Kevin
Job Details: 12/08/2021
"Arrived on site and set washer to run on a normal cycle, hot and cold water pressure is good, it agitate correctly, and drains and spins properly. I discussed Washer with techline and they said this is an HE model even though it fills up with water And has the older style Gearcase, Milkstand assembly. Did not find any issues with washer, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/08/2021
"Arrived on site for install of new heater. Found power cord was installed through the back wall. No access to power cord. Turned breaker off. Installed new heater and turned breaker back on. Tested unit and found no power. Found black and white and ground wires installed incorrectly. The wires had no connectors and had pulled away from the screws when I moved the unit out. Not much slack in the power cord. Secured wires, but advised customer that this needs to be corrected by an electrician right away. Tested unit, unit tested good. No water leaks detected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/08/2021
"Arrived on site for refrigerator developing frost in top center of freezer. Inspected unit and work area. Removed door and found bottom hing guard was not removed to left side. Found minor space between cavity and frame. Added silicone to cavity and relocated bottom hinge cover. Added spacer to hinge and reinstalled door. Tested door seal and found sealing. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for ice maker not producing. I gained access to ice maker and monitored it and found that it was not cycling when door switch was depressed. I replaced ice maker and tested unit and found that it is now cycling. Unit is now operating as designed.job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/08/2021
Arrived on site to replace harness and motor. Replaced sump and motor and harness and found heating element not sitting correctly making unit leak. Ordering new element office to reschedule ; ordrng 1 W11537778 (Heating element)
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Austin, TX 78749
Leonardo
Job Details: 12/08/2021
Arrived on site to test unit for unit not working. Found bad module replaced module spoke with office about warranty. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Blanco, TX 78606
Robert
Job Details: 12/08/2021
Arrived on call for complaint of leaks. Found the drain for defrosting blocked. Removed debris from drain.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
"Arrived on site for a washing machine making a loud noise when spinning. The customer stated that after the last service she ran 2 cycles with no noise, and then the 3rd cycle began making it again. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and manually activated the low-high spin. I could not replicate the noise. I filled the unit with towels and soaked them. I then ran an entire drain and spin cycle. I still could not replicate the noise. I gained access to the bottom of the unit and found it still in good shape with no oil leakage. I called techline and spoke to Leo and received SR# 7732435456. Leo recommended replacing the gearcase and splutch. The office will need to reschedule. We will need to return with the gearcase already on order.; O-emld tckt"
We serviced a
LG DRYER
Model DLEX7177WM
Near Cedar Park, TX 78613
Justin
Job Details: 12/08/2021
"Arrived on site to install a power cord. I installed the customers power cord. I then went to test the unit, but the unit would not power on. I checked voltage at the wall and found it bad. I informed the customer on my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/08/2021
Arrived on site to install previously diagnosed part. Removed filter housing and installed new filter housing. Installed customers brand new every drop filter. Purged two gallons of water through water dispenser. Ran test 45 and water came into the ice mold as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78759
Scott
Job Details: 12/08/2021
"Arrived on site ,replaced auger motor ,washer and yoke . Dispensed ice with no issues. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Jacob
Job Details: 12/08/2021
Arrived onsite to replace parts ordered by the technician. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KCGD506GSS00
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of burners not simmering, I adjusted burner valves, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of unit making loud noise, I replaced repair kit, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS00
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/08/2021
"Arrived on site for oven not powering on after running self clean. Inspected unit and work area. Gained access to thermal fuse and measured voltage to fuse and out, found thermal fuse open/ failed. Removed failed thermal fuse and installed new. Assembled unit and powered on. Tested heating operation and found all tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF7
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2021
Arrived onsite for refrigerator ice maker not dispensing. Upon arrival found unit solenoid broken. . ; ordrng 1 241675704 (Solenoid)
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/08/2021
"Arrived on site for microwave not heating. Inspected unit and work area. Tested operation to verify failure. Removed unit and tested while measuring amp draw, found magnetron drawing correct amps. Found failed high side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBL206ESS01
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/08/2021
"Arrived on site for complaints of no lights working. Found all lights not working. Located the correct light to replace, and found the connector was foamed into the unit.
We serviced a
WHIRLPOOL COOKTOP
Model KGCU483VSS02
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/08/2021
"Arrived on site for complaints of front right burner not lighting. Fount front right burner sparking, but no flame. Tested gas flow by lighting burner with a candle lighter and it lit right away. Cleaned burner and no change. Started to gain access to inside, and found gas line has no notch cut out, took picture. Advised customer that the unit cannot be pulled out due to the incorrect installation. Customer will contact the installers and have the issue fixed. Will order parts likely to fix the issue. Office to reschedule once customer has the install corrected. ; ordrng 1 WPW10116108 (Ignition) and 1 W10846622 (RF orifice holder) and 4 WPW10373929 (Screws)s and 1 W10763503 (Harness igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bee Cave, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of frost in freezer, found water not draining properly in RC defrost drain line causing drip pan to bow and crack thus leaking onto top of freezer gasket and freezing. Ordering drip pan and drain tube.; ordrng 1 W11457241 (Drip pan) and 1 W11084807 (Drain tube)"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Round Rock, TX 78664
Matthew
Job Details: 12/08/2021
Arrived on site to double check unit for not enough heat from burners. Tested burners and once set to desired setting. Burners will go down to cooling faze and then back up to maintain cook temperature. unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Jacob
Job Details: 12/08/2021
"arrived onsite for unit washing all the way. Put unit In Diagnostics Got A few error codes. Erased the codes and re started the unit. After diagnostics was done got and F6E3 ACU and MCU not communicating. But during the testing did notice that the tub would not spin. Went ahead and replaced the control. Re tested the unit, and new control did not fix the unit. Looked under the unit and saw what looked to oil that came from the gear case. Ordered parts. Needs authorization before returning. Office to reschedule ; ordrng 1 W11423759 (Gear case) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Scott
Job Details: 12/08/2021
"Arrived site , replaced motor , blower wheel and kit . Unit is sounding normal. No lint build up at time of service . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 12/08/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and the hinge friction pads going bad, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/08/2021
"Arrived on site for refrigerator making loud noises. Inspected unit and work area. Found customer had powered unit of to defrost. Customer had picture of ice buildup on RC evaporator iced up on left side of evaporator only. Found drain pan sloped to the left and not allowing water to drain. Gained access to evaporator assembly and found left evaporator screw not attached. Removed screw and added longer screw to evaporator mount. Simulated defrost cycle by pooping water over evaporator. Found water draining as designed. Performed diagnostics mode and ran test 4 and found operating as designed. Found unit still in adaptive defrost and switch to basic. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 12/08/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that they turn the unit on, but it doesnt appear to actually come on and clean. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit is operating as designed. I found a large amount of debris in the sump drain area. I removed the drain filter and found it completely clogged and it allowing the OWI sensor to function properly. Cleaned the filter and the sump screen and retested and unit continues to operate as designed. Customer advised they have a water softener system. I made recommendations for use and care, as well as, detergent & rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78725
Jacob
Job Details: 12/08/2021
"Arrived onsite for unit giving an F8E4 error code. Looked at the unit and saw the error code. Upon. Further inspection, found that the water fill line is leaking inside the catch pan at the float switch and that is reason for the error message and the water over flowing in the catch pan. Let tenant know to tell the landlord that the water fill line needs to be replaced and may need to call the original installer to replace the part. Took pic of the leak. No other issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 12/08/2021
"Arrived on site to inspect unit for not allowing water through spray arm. Upon inspection found the units spray arm broken causing issues, replaced spray arm and tested. Complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW7336JS0
Near Austin, TX 78717
David S
Job Details: 12/08/2021
Arrived on site to install previous diagnose part. I removed and installed a new blower motor. I measured the distance between the cooktop and vent hood. It measured 34 1/3 inches. The minimum is 27 inches and maximum of 36 inches. The vent is with in range. I tested the unit and it is working as designed. Job complete.