We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DLSS2
Near Austin, TX 78756
Scott
Job Details: 10/04/2021
Arrived on site for smoking control panel . Found control burned up . Called whirlpool safety team , documented it with them .Unit will need new control,wire harness . No water leaks detected at time of service. Left dishwasher turned off at breaker . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Austin, TX 78717
Justin
Job Details: 10/04/2021
"Arrived on site for a refrigerator with the freezer compartment door switch not working properly. I tested the switch and found it sticking. Therefore when you opened the door, the switch only opened half way. I replaced the switch and now the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site to install previously diagnosed parts. Removed basket and installed new basket. New basket came with drive hub already installed. Ran diagnostics calibration then auto diagnostics. Washer no longer making noise. Customer confirmed noise was gone. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and replaced belt diagnosed on previous visit, after replacement dryer is running correctly, job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Verified failure. Disassembled unit and found screw in front dryer felt. Removed screw and assembled unit. Tested operation and found all working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ0
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness. Upon replacing damaged harness, started unit and found no water coming in still. Checked at line and found water line not sending water to unit. Communicated with customer plumber will need to look at water line and water set up. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts. Found the door just needed to be adjusted. After adjustment test operation.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Justin
Job Details: 10/04/2021
"Arrived on site for a washing machine with the automatic soap dispenser not working. I gained access to the dispenser and found the solenoids in good shape. I put the unit into diagnostics mode and found the valves running as designed. I also found no error codes. I ran a sensor check and found the soap level sensor reading good. I gained access to the control and found all harnesses in good shape. This indicates a possible flow meter issue. I called techline and spoke to Robert and received SR# 7731900492. Robert agreed that the flow meter should be replaced. I am ordering the part and the office will need to reschedule to install. I will also be ordering the control, for we will need to test the dispenser once installed still. No leaks observed at the time of service.; ordrng 1 W11238377 (Metering Pump) and 1 W11419051 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site for Cooktop Flames Dont Go Down. Lit all burners and flames are burning as designed. Customer concerned about small burner head wobbling. Explained this was normal to have play to make reattaching the burner head easier. Small head wobbles more than the others but no damage was found and head is centered as designed. Called tech line and spoke to TJ with Whirlpool tech line and he explained the popping and floating flame are both normal. Ordering top right small burner head WP8286813 to replace and ensure the wobble is normal. SR 7731900491; ordrng 1 WP8286813 (Top right rear burner head)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
"Arrived on site for Oven Not Heating Properly. No error codes came on. Took temps and after three sets of temps the average temperature was 353. Oven is within recommended temp. HIGH 397 LOW 312. Av 354, High 378 Low 328 Av 353, High 377 Low 330 Av 353.5 making total average 353. No calibration needed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for washer not draining. Upon inspection I found the unit empty with no stored error codes. I ran manual diagnostics and filled the unit some. I drained out the unit as designed. I engaged high spin and heavy agitate and both ran as designed. I ran auto cycle and found the unit to be working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2651HEB
Near Lago Vista, TX 78645
David S
Job Details: 10/04/2021
Arrived onsite WHEN THE ICEMAKER IS ON-IT'S SHOOTING WATER ALL OVER THE INSIDE OF THE FREEZER. Inspected unit and work area. Gained access to the ice maker and found that the fill tube was not set in the ice maker properly causing water to spray the inside of freezer. Inserted tub back into ice maker and tested the unit by putting it through a harvest cycle. Unit operating as designed. No leaks at this time.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David Z
Job Details: 10/04/2021
Arrived on site to follow up on washer not running the motor. Replaced capacitor and retested unit. Verified unit is now spinning and agitating.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXBL2
Near Austin, TX 78739
Leonardo
Job Details: 10/04/2021
Arrived onsite to test unit for unit making loud noise and upper and bottom rack not coming out and falling. Found unit not getting enough water making loud noise due to motor running with no water. Will need new fill valve and upper tracks and all 4 lower wheels. Office to reschedule. ; ordrng 1 WPW10327249 (Fill valve assembly) and 2 WPW10195623 (Upper tracks)s and 4 W10195416V (Bottom track wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
David S
Job Details: 10/04/2021
"Arrived on site for ice maker Not Making Ice - Refrigerator. Inspected unit and work area. Check for ice build up on fc evaporator found none. Performed temp test in freezer and found that it wouldnt get down past 26 degrees. Gained access to the back of unit to perform and amp draw test on the compressor and found it pulling .98 amps(too high). Put ice maker though a harvest cycle and found it operating normally. Gained access to the condenser and found some blockage there but not enough to cause the temp to be that high in the freezer. Clean condenser off. All fans work as normal as well.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for leaking out of the hot side, upon inspection found the leak and replaced valve. All functions returned with no leaks. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call for complaint of no heat found the cut off open. Replace cutoff and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and replaced filter head for water flow issue. Also customer replaced filter at time of service. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Salado, TX 76571
Jonathan S
Job Details: 10/04/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found evaporator fan making abnormal noise. Measured DC voltage to fan and found pulsating voltage to fan. Will need to replace main control kit and test unit. Removed failed control and installed new. Tested operation, found fan motor running and no abnormal noises. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for ice machine losing power for periods of time. Upon inspection I found the unit seemingly working as designed. I filled the reservoir and drained but the water did not drain out with the external pump. I found the pump is shorting out and causing intermittent power failure to the unit. I replaced the pump and tested all functions again. All functions passed and the ice bin was full on arrival. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
Arrived on site for left door making a lot of noise and hitting wall. Also right side hinges is twanging when opening . Found stop had fallen off . Ordering both side hinge parts and screws . No water leaks detected at time of service. Call to set return ; ordrng 2 W10485980 (Assembly hinge top)s and 2 W10162602 (Screw for hinge top)s and 2 2316760 (Bushing stop)s and 2 2316759 (Hinge top)s and 2 W10752868 (Stop)s and 2 W10005070 (Screws for stop)s and 2 2316759 (Hinge)s
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2021
"Arrived on site to inspect washer control panel issues. Upon further inspection, the customer advised that it takes several times to get the washer to start as the power button leant work all the time and the start button doesnt always work. I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. Unit operated as designed. I tested the door switch and it is good. Tested the control panel harness and it is good. Attempted to turn the unit on at the power button and it failed. After several attempts, it finally turned on. The unit would turn on by turning the dial. I removed and replaced the control panel and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES03
Near Harker Heights, TX 76548
Tali W
Job Details: 10/04/2021
On site for fridge freezer gasket coming apart. Found gasket loose and drooping on freezer door. Replaced FC gasket. Informed customer to keep door closed as long a possible to let gasket set and form. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Jacob
Job Details: 10/04/2021
Arrived onsite for unit still looking. Looked under the heating element and saw water residue from the leaking on one of the sides of the heating element grommet. Removed the heating element and found that the metal washer was missing that helps to seal the hole for the heating element to sit in. Replaced heating element. No issues at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Austin, TX 78757
David Z
Job Details: 10/04/2021
"Arrived on site to follow up on refrigerator losing cooling in both compartments. On arrival could hear the compressor screeching behind the unit. Checked compressor and found it blazing hot to the touch. Unit has a possible sealed system leak or failed compressor. Ordering sealed system parts and AUTHO. Office to schedule when parts arrive for sealed system. ; ordrng 1 W10865322 (Evap) and 1 W11035643 (FC evap) and 1 W11025999 (Compressor) and 1 W11109499 (Non UV Drier) and 1 Oillessgauges (Oil less gauges for ant compressor) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W11548259 (Condenser), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Kyle, TX 78640
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected dryer and found control panel is flickering, inspected incoming power and found one leg of cord is burnt. A new terminal block will be needed to correct issue requested that customer also purchase a new four prong cord. Took pictures; ordrng 1 279320 (Terminal block kit)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and found unit operating with f6e2. Advised customer that controls ours be needed to repair unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78738
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replace sump with wash motor, unit tested good. Error codes found 4-3, 7-1."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Kingsland, TX 78639
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found inverter for compressor failed and it will need to be replaced to complete repairs.; ordrng 1 W10629033 (Inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and replaced torn Bellow, after replacement ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR206ESS01
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
"Arrived on site for all led lights out . Replaced,led driver control . Lights still out . Ordering modules . No water leaks detected at time of service. Call to set return ; ordrng 4 W10843339 (Led mod)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not spinning without a bad grinding sounds. Upon inspection found the unit was growling from inside the tub, ordering spanner nut and returning with gearcase parts. Office to reschedule ; ordrng 1 WP21366 (Spanner) and 1 W10890624 (Moto)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Marble Falls, TX 78654
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and found no failures at this time. Advised customer that without being able to duplicate any failures a diagnosis is not possible. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not cooling properly, found defrost issue, found heater tested good, found failed defrost timer and bi metal. Ordering parts.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
Tommy
Job Details: 10/04/2021
"Arrived onsite for oven lights not turning off fan staying on and misreading touch. Upon arrival found unit cabinet mis installed not full piece of cabinet has cut out. Found unit voltage was correct tried to replaced control to see if that would help with console issues, found unit still not operating ordering control and console control jic new one went bad.; ordrng 1 W11261167 (Control) and 1 W11261167 (Contro)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78732
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, ordering wash motor.
We serviced a
SAMSUNG DRYER
Model Dv48h7400ew/a2
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/04/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Found top of dryer dented in. Verified failure and measured incoming voltage, found correct voltage. Disassembled unit and found lint buildup. Measured resistance on fuse and element. Found failed element. Removed lint buildup and element. Installed new element and assembled unit. Tested operation and found heating.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78734
Brandon
Job Details: 10/04/2021
"Control panel was damaged, customer did not approve to replace due to damage, ordering control panel. ; ordrng 1 W11197501 (Control panel) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78759
David Z
Job Details: 10/04/2021
Arrived on site and installed new nameplate missing from door. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/04/2021
"Arrived on site to test unit for functioning issues, tested unit, unit running as designed, no error codes detected, no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Round Rock, TX 78664
Wesley
Job Details: 10/04/2021
Arrived onsite and installed the new cooktop to repair the broken glass. All checks good. Tested unit and advised customer on repair.
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Austin, TX 78717
Justin
Job Details: 10/04/2021
"Arrived on site for a wall oven getting a F2E1 error code. Upon arrival the unit was throwing the F2E1 error code. I tried to put the unit into diagnostics mode, but the lower oven buttons were not functioning. This indicates a console failure. I powered the unit down at the breaker and then installed the new console. The buttons were now working as designed. I preheated the unit, and found the unit was working as designed.Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Smithville, TX 78957
Jacob
Job Details: 10/04/2021
Arrived onsite for door to the unit just falling down when opened. Checked the unit and noticed that the left spring was missing. Need to replace link and spring. Ordered part. Rescheduled with customer ; ordrng 1 WP8270020 (door spring)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and damaged control. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
Arrived onsite for oven not heating correctly upon arrival found unit sensor misreading. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested this ice dispenser and cubed ice came out. Tested the crushed ice and a few pieces of ice came out, but then it sounded as if the motor was jammed. After further inspection, I found the auger was stripped on the motor shaft. I removed and replaced the dispenser motor, divider, auger and washer and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 10/04/2021
"Arrived on site to install latch motor, installed latch motor, tested unit,unit working as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Wesley
Job Details: 10/04/2021
Arrived onsite and found heater harness disconnected on one side causing ice build up and partial cooling loss. Corrected wiring and advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW
Near Kyle, TX 78640
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Marcos, TX 78666
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not closing normally and causing excess ice on top of units fridge area.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Al
Job Details: 10/04/2021
Arrived on site and inspected squeaking noise during spin cycle. Confirmed the complaint and found the cam and actuator were contributing to the squeaking noises. R&R both. Tested the unit and unit tested as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Wimberley, TX 78676
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of thin ice and tripping the breaker. Found failed water valve, ordering valve. Also found when compressor was activated in diagnostic mode the breaker tripped, breaker was reset and compressor was able to be tested, frost pattern was good. I instructed customer to have an electrician replace breaker, and if the unit keeps tripping the breaker, will need to replace compressor. ; ordrng 1 W10897719 (Water valve)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics automatic test cycle and didnt find any issues, everything passed. Discussed correct detergent usage and correct loading with customer washer is operating as intended, job complete."
We serviced a
MAYTAG FREEZER
Model MZF34X18FW00
Near Smithville, TX 78957
Jacob
Job Details: 10/04/2021
Arrived onsite for unit not freezing. Looked at the unit and saw some frost over coming from the back of the evaporator cover. Checked the unit in the thermistors and found that the thermistor on the evaporator was reading out of tolerance. S No other issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near Kingsland, TX 78639
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant line by compressor touching back wall of unit causing noise. Repositioned line and all is working properly at this time. No water is hooked up to unit.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and found failed actuator. Ordering replacement actuator to repair. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WET4027EW1
Near Austin, TX 78745
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected washer/dryer combo and found it is heating properly but airflow is showing restricted. Removed vent hose and it is full of water. Ran dryers again with that hose disconnected and airflow is now showing good. Apartment resident also says washer squeaks while running. Inspected Drive system and found Gearcase is leaking oil. washer would need basket drive, gear case, coupler, and drive block.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts. After installation test operation noise still here. ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose an ice machine that is not producing. Tested all parts and components and found no failures to unit at this time. Observed unit produce a full slab of ice. No repairs needed at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS00
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
"Arrived on site for oven temps off . Ran temp checked , all checked normal. Let oven run several cycles. All checked normal. Broiler working . Couldnt duplicate any issues at time of service . job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Volente, TX 78641
Kayman
Job Details: 10/04/2021
"Arrived onsite to install previously diagnosed parts. I installed the recirculating pump and tested the unit in manual diagnostics. I found the valve now dishing water but the flow was restricted. I removed the filter and tested again, this time the flow was normal and stopped when the WL sensor detected water. I advised the customer to replace the filter to help correct the flow issue but the unit is working as designed at this time. I asked the customer to monitor ice production over the next 24 hours. No leaks detected during time of service. Job complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Del Valle, TX 78617
Jacob
Job Details: 10/04/2021
Arrived onsite for unit not starting. Tested the unit and unit would not start. Upon further inspection. Found that the white fuse was bad. Replaced fuse. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Jacob
Job Details: 10/04/2021
"Arrived onsite for unit moving around a lot during certain wash loads. Looked at the unit and tested it and unit did shake a lot more than usual. need to order a new wash plate and possibly a new tub to fix the issue because the customer has been filling up the tub almost to the top with clothes all the time and there is alot of coins stuck in between the wash plate and tube, tried to remove the wash plate but cannot and would need to break it off. Needs authorization before returning ; ordrng 1 REQUEST (2HR) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Round Rock, TX 78681
Tommy
Job Details: 10/04/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit adjuster kit and tested. Unit is now operating as designed. Job Completed.
We serviced a
KENMORE WASHER
Model 110.2691269
Near Cedar Park, TX 78613
Justin
Job Details: 10/04/2021
"Arrived on site for a washing machine that would not spin. I tried to manually spin the tub, but found it completely bound. I gained access to the bottom of the unit and found the gearcase leaking oil. I also found a burnout on the motor itself. Due to this both of these need to be replaced. I informed the customer that sometimes this can cause the tub to be bound and also needing to be rebuilt.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced mag cap and diode as well as both thermistors. Proceeded to test unit and found unit now operating as designed job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/04/2021
Arrived on site to install previously diagnosed part. Removed drip pan and installed new drip pan. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Austin, TX 78750
David Z
Job Details: 10/04/2021
"Arrived on site to follow up on dishwasher not starting. On arrival ran unit and found it kicked on and ran fine. Checked tech sheet and blinking clean light means unit had a heater / thermal stall due to low water temp. Found that when water is run first, unit is running fine. Advised customer to follow up if issue comes back. No faults found. Call complete."
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Spring Branch, TX 78070
Andrew
Job Details: 10/04/2021
"Arrived on site to test unit for not cooling. Customer stated unit would chime intermittently and unit would stop cooling, needs to leave door open for chime to reset and start cooling again. Evap frost pattern was excellent, compressor running as designed. Evap motor and condenser motor operating as designed. Thermistors in range. Found door latch/magnet was not sitting properly in housing causing unit to put itself into a diagnostic or defrost mode intermittently as door catch/magnet was reading open closed intermittently and the right sequence was hitting putting unit into either mode. Secured door catch/magnet and ran diagnostics and got no voltage to element. Element tested good so replaced control. Put into diagnostics and unit is now working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow with my vent test kit and found the unit is not getting good airflow (photo). I pulled the unit out to remove the back cover and I found the vent tube at the back full of lint. I removed the vent hose from the back of the unit and found it full of lint and water. Removed the back cover and found the element coil broken. Inspected the inside of the unit and found it full of lint. I advised the customer of my findings (photos). I removed and replaced the element and cleaned the lint from the unit. Tested the unit and it is operating as designed. I recommended that the customer have someone professionally clean the vents before using the unit. No lint observed at the end of service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 596.7238341
Near Liberty Hill, TX 78642
Kayman
Job Details: 10/04/2021
"Arrived onsite for refrigerator not making ice. Upon arrival I found the FC=17 RC=45. I inspected the RC evaporator cover and did not see any frost build up. The bottom runs through the cover did not appear to have any frost on them at all. No frost on FC evap cover or bottom runs either. I accessed the compressor area and found the compressor drawing 2.1 amps while running. I found the condenser coil underneath the unit packed with dust. I ran diagnostics on the ice maker and found E2 error code stored. I attempted to cycle the IM via diagnostics but I could not get it to function. I confirmed the ice box fan is running strong, I was able to fill the IM. ; ordrng 1 W11492867 (RC evaporator)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Cedar Park, TX 78613
Tommy
Job Details: 10/04/2021
Arrived onsite for bezels loose and coming off. Removed cleaned and replaced all. Job Completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site to install previously diagnosed parts. Customer advised they would install them and I could leave at their door step. Picture of all three knobs at the door step in quick pics. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lago Vista, TX 78645
David S
Job Details: 10/04/2021
Arrived on site to install previous diagnose parts. Installed new compressor with access valve and fc evaporator. And tested for leaks found none. Then charged system with measured amount of refrigerant. found operating pressures at 1psi low and 130psi high. Found refrigerator beginning to cool. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Temple, TX 76502
Tyler
Job Details: 10/04/2021
Arrived on site for washer needing previously diagnosed gearcase and other parts. Upon arrival I installed all needed and previously diagnosed parts. Reassembled and tested unit. Found no leaks during repairs and washer functioning as designed call complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TB1A
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the model/serial on file were incorrect. Corrected numbers on ticket. Tuned unit on long enough for water to go into the unit and then canceled to allow the drain pump to come on. I found the water would not drain into the disposal due to the hose being badly clogged. Also found the drain pump struggling to pump the water out of the unit. I am ordering the drain pump and drain hose and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 A00126401 (Drain pump) and 1 807117001 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
Arrived on site for washer not starting . Ran diagnostics no error codes . Did hard reset . Ran diagnostics wash all checked normal. Ran quick wash . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Tommy
Job Details: 10/04/2021
Arrived onsite for oven not properly installed. Upon arrival spoke with customer on unit ventilation but also found unit cabinets set off and unit sticking out slightly as it cant go all the way back with gasoline and cabinet top not sealed to oven. Took photos to document and let customer know they will want to contact builder to seek fix to issue.
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Austin, TX 78744
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected washer and found Error code 23 lid lock, A new one will be needed to correct the issue. Will also bring bad control board to ensure repair on next visit; ordrng 1 Wh08x32697 (Lid lock) and 1 WH22X29345 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to inspect range oven door issues. Upon further inspection, I found the oven outer door glass trim coming off. I attempted to reattach it with the double stick tape provided, but it continues to pop off. I tested the unit and it is operating as designed. I am ordering the outer door glass SS and per service pointer W10917778, I am ordering the insulation. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11176456 (Outer door glass & trim) and 2 W11025151 (Insulation)s and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
Arrived on site for refrigerator not producing ice and clumping up. Inspected unit and work area. Performed diagnostics mode and tested ice maker cycle. Found all cubes did not drop and causing ice maker to over fill. Found ice container cracked. Found ice maker and ice container will need to be replaced. Will need authorization to continue with repair. Office to schedule return when ETA is available on part and authorized for repair.; ordrng 1 W10911314 (ice-contnr)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near The Hills, TX 78738
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit being really warm and ice melting, found condenser clogged with hair and dust, every function of unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit motor evap and tested unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Buda, TX 78610
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected dryer and found when it is started it will immediately pause after two seconds. If you unpause it it will immediately pause again. Tested door switch and did not find any issues, will need to bring back console and switch to ensure repair on next visit.; ordrng 1 W11413566 (Console) and 1 W11406681 (Control) and 1 W11551763 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHA05
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and replaced the bin. Advised customer on repair. The unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Smithville, TX 78957
Jacob
Job Details: 10/04/2021
Arrived onsite for unit Leaking from the bellow. Looked at the bellow and saw a big chunk missing from the lip of the bellow causing it not to seal and leaking. Replaced bellow. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78730
David Z
Job Details: 10/04/2021
Arrived on site to install Niagara control to resolve dead auger motor. Replaced control and tested unit. Verified unit working as designed and auger is working good. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Volente, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for microwave showing door error and no display sometimes. I replaced all switches. I replaced the control board and panel but found the new panel board was defective and would only have sound with no display. I put the boards JO already replaced back in and tested. The unit is working as designed except the damper. I found that when the fan is used the damper does not open. I dropped the unit half way and observed the damper opening. I could see tape and or some of the vent box blocking the damper function. The Custer stated that they run the fan when using the cooktop. I explained that moisture is likely building up in the unit and shorting out the controls. I advised having the builder inspect the vent box and clear the damper area of obstructions. Other than that the unit is working as designed. Job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts after installation test operation griddle still not heating properly. Will need harness. ; ordrng 1 W11317787 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
"Arrived on site for on site for refrigerator freezer door not closing. Inspected unit and work area. Found basket not in correct position and interfering with door closer. Removed FC door and correct basket. Reinstalled door and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and found unit orifice clogged on center burner. Cleared orifice and replaced burner head. Advised customer on repair. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Temple, TX 76502
Tali W
Job Details: 10/04/2021
On site for dishwasher leaking. Found heating element bushings leaking. Replaced heating element with correct style bushings. No leaks after repair. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Killeen, TX 76549
Tyler
Job Details: 10/04/2021
Arrived on site for range needing previously diagnosed main control and harness. Upon arrival I installed both parts reassembled and tested unit. Found fully functionality within entire range as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Temple, TX 76504
Tali W
Job Details: 10/04/2021
"Onsite to install previously diagnosed parts. Replaced operating thermostat. Tested, unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW7100DC0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/04/2021
"Arrived on site to replace previously diagnosed bellow and clamp. Bellow drain ports were clogged with calcium, and door had excessive calcium build up. Cleaned door as good as I could and cleared bellow drain ports. Replaced bellow and clamp, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite to install previously diagnosed parts. I installed the sump on the new tub and transferred over all parts. I installed the new unit and found the hinges warped causing loud spring noise when opening and closing the door. I also noticed the right side of the console is cracked. Customer has concerns about gaps between unit and trim that werent there before I advised the customer we will try to correct the gaps next visit. Ordering hinges and console to complete the repair. Office to R/S. ; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge) and 1 W11084650 (Panel)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/04/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that he?s on the ran this unit three times with every single load he is run, has gone off balance. Call Dean it up from the wall and found the shipping both had not been removed from the back causing the off-balance issues. Removed the shipping bolts and tested the unit. The unit begin to work as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit unplugged. Plugged in unit and tested with no issues. Checked all parts and found no issues. Customer has electricity storm at house causing a control board state status error. Reseting unit has fixed issue. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2021
"Arrived on site to test unit for not agitating. Found unit is engaging in agitate but wash plate and gear case are stripped preventing wash plate from engaging. replacing gearcase, wash plate, hub nut and wash plate retaining bolt. ; ordrng 1 W10752187 (Bolt) and 1 W10909670 (Hub nut) and 1 W10752283 (Wash plate)"