"Arrived on site for complaints of not draining and not turning on. Found unit unplugged. Plugged in and power came back on. Found the temperature settings button will not respond. Found unit will not drain. Can hear the drain pump humming. Used vacuum to remove all standing water. Tried to run a cycle and it would not advance. Will need drain pump, control, and UI. ; ordrng 1 W10536869 (Pump) and 1 326048437 (UI) and 1 326048436 (Control) and 1 Autho (Autho)"

"Arrived on site for complaints of hissing noise. Found no stored error codes. Ran factory cycle unit passed. Inspected geargase area and found oil coming out of the geargase. Ordering parts, office to reschedule.; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Bolt) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)"

"Arrived on site for complaints of possible gas leak, stovetop burner issues, and broken knobs. Inspected all gas lines for leak with bubble solution. Did not find any leak. Checked all burners and found them all working properly except the front left. Front left burner has the wrong orifice. Flames are very high and yellow. Found all knobs broken and/or missing. Advised customer that knobs are not covered under warranty. Ran oven up to 350 and monitored, found no issues with heating. Will need conversion kit to complete repair.; ordrng 1 W11126047 (Conversion kit) and 1 W10885072 (Manifold)"

"Arrived on site for complaints of error code. Found F8E1 error for valve failure. Ran test cycle 12 in service mode and monitored water coming in. Unit completed cycle with no issues. Cleared error code and ran normal wash and monitored. No issues at this time. If issue continues we will need a 2 man 2 hour, and both inlet valves and the control. Job complete."

"Arrived on site and inspected dryer and found it is heating but only up to 100?, disassemble dryer and found heating element tunnel has fallen out the back and is blowing all the hot air into the base of the unit. Reset it and after reassembling took a picture showing internal heat over 140?. Airflow is good with dryer pulled forward however when it has pushed back there is a recess that he drops into and this crush is the vent hose. Dryer being on level ground not in a recess would be preferred.

"Arrived on site and replaced all parts diagnosed on previous visit, after reassembling start a dishwasher on the normal cycle and sent a short video to KB/service management. Leaking observed on previous visit has stopped, job complete"

"Arrived on site to test unit for no ice, tested unit found ice bucket has ice , put ice maker through diagnostics, ice maker completed cycle and filling with water , at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not cooling, tested unit found compressor pulling 18 amps and for 5 seconds and shutting down, replaced start device and capacitor, attempted to start now compressor pulling 6.45 amps and buzzing and screeching very loud and over heating start device and shutting down after 10 seconds,will need sealed system preformed to fix issue, need compressor, evaporator, nitrogen, 600 kit, access valve and dye drier, requesting 2+ hour on return visit, ordering parts office to reschedule ; ordrng 1 W11578004 (Evaporator) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 LOCRing (LOC Ring)"

Arrived on site for complaints of water leaking. Found small water leak at drain hose. Installed new hose and the leaking stopped. Entered service mode and ran tests. Unit functioning as designed with no water leak. Job complete.

"Arrived on site and found switch harness is bad, after replacing it range is operating normally. Reported to safety team, job complete Safety SR 7733484513"

"Arrived on site inspector dryer and found bad centrifugal switch on motor, after replacement dryer is working properly, job complete"

"Arrived on site to diagnose refrigerator that was not dispensing ice sometimes. Customer said several cubes seemed like they were getting stuck together. Tested unit and found ice stuck in the dispenser flap. Advised customer when ice gets stuck, then the ice in the bin melts together due to the warm air leak, and causes difficult dispensing. Advised they let off the dispenser paddle slowly to make sure nothing gets trapped, and to regularly empty the ice bucket to remove anything clumped. Unit tested good at this time. Call complete."

Arrived on site to diagnose washer with lid not latching. On arrival found strike was broken off and stuck in the latch. Ordering new strike to resolve. Bringing control and latch to make sure they test good after strike repair. Return visit set for 5/2. ; ordrng 1 W11457841 (Strike)

"Arrived on site to diagnose refrigerator having issues with door closing. Examined unit and found mullion unseated and nit making good contact with the guide. Found unit was also unlevel. Made adjustments to mullion, leveled unit, adjusted left hinge and retested. Found better contact being made and mullion not popping out. Recommended using food safe grease on closing guide for less friction.

"Arrived on site to diagnose washer that is not spinning out clothes and taking extended periods of time to even wash them. Ran unit and found control would drop voltage and recycle pretty consistently, even when just trying a drain and spun. Lights would blink out and reset. Checked motor and cap and found within limits, no failure there. Replaced control and tested. Found all functions working as designed with no issues. Call complete."

"Arrived on site to diagnose refrigerator that was building ice in the FC under bottom drawer. Examined unit and found drain had frozen over. Removed rear drain tube and found it blocked. Blew out and cleared drain tube. Steamed out the small amount of ice remaining. Unit now draining as designed.

Arrived onsite for dryer not tumbling or heating. I installed belt and found it good. I checked for power at the control and found that it was getting 120vac. And still the dryer will not tumble. Will return with control. Office to reschedule.

Arrived onsite for dryer not heating. Upon inspection I found that heating element showing open along with thermistor; ordrng 1 WP3387747 (Element) and 1 8577274 (THERMISTOR)

Arrived onsite to install previously designed parts. Upon inspection I found that I was sent with the wrong switch I am ordering corrected switch. ordrng 1 WP8318084 (SWITCH-LID)

Arrived on site microwave not heating. I inspected the unit and work area. I gained access to the switches and found them not changing position when actuated. I tested the magnetron and found it in good condition.

Arrived on site to install new microwave door. I installed the new door and tested the microwave. I found it working as designed. Job complete.

Arrived on site for oven not heating above 245. I inspected the unit and work area. I gained access to the diagnostics and tested the oven temp sensor. I found it reading properly and changing it temp with heat. I ran a bake and found the broil turning on but the bake element not. I am ordering the bake element and control. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10207398 (Bake element) and 1 WPW10119143 (Control)

"Arrived on site for dishwasher beeping and flashing. I inspected the unit and work area. I found fault codes for the float switch. I found water in the tray. I cleared the water out and found the unit leaning forward. I loved the unit and ran a diagnostics cycle, I found no leaks present. Job complete."

Arrived on site for compactor not stoping. I inspected the unit and work area. The customer demonstrated what the unit was doing. I removed the console and found the knob broken. I gained access to the top directional switch and found it it changing positions..; ordrng 1 WP9871799 (Knob)

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I tested the unit and found the motor coming on but the transmission not spinning. I gained access to the motor and found the transmission coupler broken I removed the motor and spun the transmission by hand. I found it working as designed.. I installed the new coupler and reassembled the unit. I retested it and found it working properly.

Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the shocks and found them rusted and not holding pressure. I replaced all 4 shocks and ran a drain and spin with a large blanket. The basket was stabilized the entire time. Job complete.

Arrived on site to install previous diagnose parts. I gained access to the broil element and replaced it with new. I gained access to the control and replaced it with new. I tested the oven temp sensor at the control and found it reading 1 kohm which is right for about 70 degrees. Control is under warranty. The broil was broken by tech. I found it heating ton350 with no issues. Job complete.

"Arrived on site for washer showing drn/F9E1 error. Upon arrival confirmed issue and found drain motor ohming at 20.1 oh,s (out of range per manufacture). Found all other components functioning as designed. Replaced drain motor then reassembled and tested unit. Found washer could drain and complete cycles as designed with no leaks during repairs or testing. Call complete"

Arrived on site for fridge needing previously diagnosed door. Upon arrival installed door and name plate. Insured door could seal properly from previously installed gasket(from first trip). Unit functioning as designed. Call complete

Arrived on site for microwave not heating and making loud noise. Upon arrival confirmed issue. Found unit making a loud humming sound and not heating. Found failure in the mag. Replaced mag after verifying integrity of all other components. After reassembling and testing unit found noise had mostly gone away and u it heated as designed. I formed customer of microwave status being ready for use. Call complete

"Arrived on site for microwave wall oven combo not allowing for proper heating in microwave compartment. Upon arrival confirmed complaint. After further inspection I found unit had multiple causes for heating failures in the high voltage equipment as well as the mounting bracket for door switchs, etc. found u it had to many pieces breaking to disassemble and diagnose further without leading to more failures. Couldnt confirm any part availability or part numbers due to age of unit. Unit will need replacement. Call complete"

Arrived on site for washer not sealing due to gasket falling off. Upon arrival confirmed complaint. Found bellow seal intact and undamaged but found front belllow clamp with broken/missing spring? Will need office to reschedule with customer once availability of clamp is known to complete repairs.; ordrng 1 W11266654 (Clamp)

Arrived onsite for ignition problems and found unit operating with clogged ports on two burners. Restored ignition function. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site for refrigerator missing mounting screws for handles. Upon arrival confirm complaint and installed for required mounting screws. Found door handles could securely fasten to door. Call complete

"Arrived on site for gas range center and rear right burner not igniting. Inspected unit and work area. Tested operation to verify failure. Found little to no spark from both failed burners. Tested voltage to spark module and found correct. Cleaned igniter and tested again and found same results. Found when removing any burner head from working burners both failed burners will ignite indicating failed spark module. ; ordrng 1 EBJ62730001 (Spark igniter)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failing, I removed and replaced the ice maker and harness kit and tested snd unit is operating as designed.

Arrived onsite to install previously diagnosed pats. Upon inspection I found that the center burner and top right burner not wired in properly I corrected this and reprogrammed unit and tested unit and found operating as designed. Job complete.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new evap cover and control kit. And left fridge unplugged to help with defrost and advised customer to put down some towels to catch any water that may come from fridge. Customer to plug fridge back in.

Arrived onsite for ice maker leaking into freezer. Upon inspection I found that the was ice forming on the bottom of freezer caused by the ice maker leaking from the ice tray. I installed new icemaker and tested unit and found unit operating as designed no leaks.

Arrived onsite for washer door not locking. Upon inspection I found that the lock actuator had failed.

Arrived onsite and found unit operating with failed icemaker solenoid valve replaced valve and determined water pressure through the filter is very weak. Customer has an RO system and has therefore never changed the fridge filter. Advised customer that the filter will still degrade and cause slow flow. Customer is ordering a bypass key from ge to remedy. All else checks good. ; ordrng 1 WR29X10109 (Fill cup)

Arrived on site to install previous diagnose parts. I gained access to the ignitor-harness and replaced both with new. I reassembled the unit and tested it. It is now working as designed

"Arrived on site for soap not dissolved again. Ran diagnostics for 8-2 , 10-1 ,10-error code . Deleted errors . Ran test wash twice ,unit didnt drain . Unplugged oui sensor re ran diagnostics wash , unit drained properly . Didnt find any issue wit filling or dispenser. Called tech reported findings . Did run temp check at sink got 119 temp . Tech recommended changing sensor out . Ordering sensor , also recommend changing control out . No water leaks detected at time of service. Call to set return .; ordrng 1 W11126174 (Sensor)"

Arrived onsite to replace previously diagnosed parts. Replaced freezer evaporator fan motor harness . Replaced harness and tested. FC fan is now operating. Advised customer to give minimum 24 hrs for temperature to stabilize. Job complete

"Arrived on site and replaced gasket after replacement washer is no longer vibrating especially during spin cycle. Sent a short video to KB/service management of difference, job complete"

"Arrived on site. Replaced grill cover,added touch up paint to liner scratch"

"Arrived on site to test unit for very loud and shaking, customer stated that she ran is last night and it ran normal, stated to customer that a off balance load could do that, inspected unit belt, cam and gear case, no signs of failure, ran unit through diagnostics all components tested good, no unusual noises present, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for filter latch broken and blower wheel popping off. Replaced latch and noticed fan blade was missing retention clip. Unable to find part in parts breakdown. Installed c-clip, tested unit, unit now working properly. Job complete."

"Arrived on site to test unit for no heating properly. Found unit in Celsius. Changed to Fahrenheit tested unit and temps were not reading properly and cooling fan staying on. Found oven sensor was not connected. Secured connection, tested unit, unit now working as designed. Job complete."

"Arrived on site to test unit for defrost issues. Found element not heating when in diagnostics. Verified proper voltage at control. Took frost off connections and found brown wire was popped out of plastic clip. Inserted wire into clip and secured connection. Element not engaging properly. Evap motor engaging. Damper and thermistors all tested good. Spoke with tech line and no further repairs recommended at this time. Also found water connection on rear of unit was loose. Tightened hose, no leaks detected. Job complete.SR#7733518122"

"Arrived on site to test unit for no cool, tested unit found FC and RC not cooling, inspected wiring and found that the power connector was connected but the spade connections inside were loose causing loss of power, secured connection with zip ties, powered on unit, unit has began cooling, customer will monitor and if any issues arise will call back , at this time the unit is running as designed no leaks detected job complete"

"Arrived on site to test until for leak from backside of unit. Tried all possible cycles, filled to max level and ran spin cycle with no leaks. Did find error code F0e2(over suds). Customer stated unit is on soft water system. Removed back panel and found signs of leak from venting ports. Spoke with tech line and was instructed to advise customer on proper detergent use with soft water system. No further repairs recommended. No leaks detected. Job complete. SR#7733526843"

"Arrived on site to diagnose dishwasher that is not draining and sometimes leaves water on floor. Tested unit and heard pump rattling, but not moving water. Found bearing and shaft failed in drain pump, so it can't pump water.. Ordered drain pump and drained unit.

"Arrived on site to replace gearcase from previous diagnosis. Verified gearcase was needed. Replaced gearcase, tested unit, unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no drain. Found seized pump. Replaced drain pump, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for light not working. Found bad build. Replaced bulb, tested unit, unit now working as designed. Job complete

"Arrived on site to test unit for continuously running cycles. Found bad foot switch stuck in activate mode. Replaced foot switch with new kit. Tested unit, unit now working as designed. Job complete."

"Arrived on site to test unit for not heating properly. Found unit cycling elements properly and oven sensors reading properly. Found connection on control P4 (black and blue wires) was not connected. Showed customer how it was not connected and could cause heating issues. Secured connection, tested unit, unit working properly. Advised customer to monitor. If issue persists recommend replacing control but no issues present at this time. Job complete."

"Arrived on site for no cool. Unit powered on compressor not running,removed cover found start device not fully secured to compressor,powered unit off,secured starter correctly to compressor powered unit on compressor powered on."

"Arrived on site for water leaking. Diagnosed an obstruction in the drain extension,replaced drain extension."

"Arrived on site for no ice and lights off. Per customer ui and all lights off,ui unresponsive,at time of visit ui working correctly,informed customer issue could possibly be due to the main control and that the main control is on a factory backorder with no eta. Ran diagnostics E2 error code,ran harvest test failed,diagnosed a defective icemaker. Replaced icemaker assembly,power cycled unit to clear error code,ran harvest test passed,ran fill test passed.

"Arrived on site. Removed cover ohmed heater good,installed new defrost thermistor,secured thermistor with foil tape and a zip tie,replaced the ui and main control"

"Arrived on site to diagnose refrigerator that was not cooling as well in the RC. On arrival customer informed me that there was ice on the back wall of the freezer. Removed evap cover and found soft frosty ice around the evap but not on it. Asked customer if door was ever left open, and it had been left open for extended periods of time / not fully closed. This allowed excess moisture to work into the freezer and collect around evap, but unit is defrosting. I melted down the remaining ice and sealed the fill tube hole and cap tube holes in liner with permagum.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the air diffuser and found a defrost issue with the unit. Checked all components and found everything to be good except found one of the heater connectors backed out of the plastic cover potentially causing an issue with defrost. Spoke to CS and was advised that based on all my other checks, that would be the most likely scenario with the failure. Advised the customer to keep an eye on it over the next several weeks and a call back if any other issues persist. Call complete."

Arrived onsite and found unit operating with heat but heat was riding into the top of the cabinet because the airflow was not being pulled through the drum across the heating coils. This would also result in an irregular heating cycle as the cycling thermostat would overheat quickly and take longer to cool. Additionally found new pulley canted and prone to let the belt pop loose under stress. Adjusted the pulley to operate properly. Explained and explored everything thoroughly with the customer. Advised that based on todays findings I am more convinced that the heating problem will be solved with the duct being installed. Customer agreed to try the duct. Ordering the duct to return and repair Friday.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both cam and belt and tested the unit. The unit ran as designed. Call complete.

"Arrived on site for a wall oven that has a light out in the upper oven and had tripped the breaker at one point. Inspected unit and work area. Confirmed the customers complaint about the boat being out but the customer advised the unit wouldnt turn on immediately after a trip the breaker. She advised the upper oven wouldnt allow her to make selections but she was able to use the lower oven. I ran through diagnostics and did not find any stored error codes. Tested the unit in manual diagnostics and found everything working properly. Attempted to replace lightbulb and found the bulb did not allow the unit to light. Ran the unit through a bake cycle at 400? and found the unit heating and operating as designed for over 20 minutes. Remove the back cover and found that one of the wires had grounded and exploded the light socket. Ordering wire harness, Appliance manager, and light socket for repair. Rescheduled customer to 5/4.; ordrng 1 W11225364 (Wire harness) and 1 W11261169 (Appliance manager w/o power) and 1 W11325541 (Light socket)"

"Arrived to inspect no draining. The unit had 9-1 error stored and I attempted to flush it via vacuum at the drain, with no change. I removed it from the cabinet and found the drain line incorrectly installed at the side, causing it to bend and kink, greatly restricting flow. I corrected the routing, reinstalled the unit and tested. The draining issue was resolved and I tested several times, with no further issue. I advised the CX to reduce the amount of detergent to one tablespoon and half that if a water softener is installed. I set the rinse agent dispenser to setting 1, the correct setting for this area. No leaks observed during service."

"Arrived on site for complaints of flashing light light. Upon arrival customer had unit running a normal cycle. Customer stated that after the electrician fixed the voltage issue, it has only happened once. Ran multiple cycles and could not duplicate the issue. Inspected all hoses, connectors, sump, pump, valve, and anywhere else looking for water leaks. The unit is not leaking water. Completely dry under unit and nothing dripping while unit is running. If issue continues we will need a new float switch and control. Job complete."

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the6 found the unit not cooling properly and could hear a humming noise in the freezer section and when they removed the ice bin, the unit began to cool properly again. I inspected the RC evaporator and found it good. I disassembled the FC section and found a large block of ice in the upper right corner of the evaporator and the evaporator had a good frost pattern. It appears that the FC door had been left cracked/open and allowed warm air into the FC section and caused the ice build up. I forced the unit into defrost and tested the element and thermistor and both are good/within range. I cleared the ice from the evaporator and tested in diagnostics test #4. Unit is operating as designed. Recommended that the customer make sure the freezer door is completely closed/sealed at all times. No water leaks observed during service, job completed."

"Arrived to inspect moisture and freezing in RC. I found the door was badly warped and would not seal in the lower right corner. The door will need to be replaced, but in the interim, while waiting for the door, I was able to temporarily get it to seal. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 LW10599404 (RC Door)"

"Arrived on site to test unit for freezing food in RC, tested unit found damper is not shutting causing a constant flow ow cold air into RC, will need refrigerator damper and thermostat kit to fix issue, the parts are no longer available, office to get authorization and reschedule if necessary ; ordrng 1 5304482075 (Refrigerator damper and thermostat kit)"

Arrived to instal previously diagnosed and ordered part. I removed the failed control and installed the replacement. I tested the unit and verified correct light operation and the unit heated as designed. Operational test good.

"Arrived to inspect unit not starting. I found the latch assy had failed and after bypassing, I was able to test. The unit made excessive noise, including a scraping noise and I found the gear case leaking oil, the slider was mismolded and rubbing against the shifter (long term) and the rotor damaged from incorrect slider engagement.

"Arrived on site for cooling complaint. Per customer loud noise from freezer then unit completely stopped cooling in both sections,at time of visit unit cooling,per customer unit has cooled correctly for 2 days. Diagnosed unit didnt exit out of defrost causing unit to completely warm in both sections,replaced the main control,ran diagnostics thermistors and fans passed."

"Arrived on site. Installed icemaker assembly,ran diagnostics passed icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"

Arrived on site for buttons not working correctly. Inspected unit and verified proper voltage at the wall. Tested with cup of water and unit is heating correctly. Vent and light working properly. All other functions working well. Checked all buttons and they are responding and working. Job complete.

"Arrived on site to inspect refrigerator with no ice making or water dispensing. Upon further inspection, the customer advised that the unit recently stopped making ice and dispensing water. Tested the water dispenser and no water dispensed. I removed the lower RC drawers and the evap cover to expose the water reservoir and found it frozen. Also found air leaks within the air duct, and evaporator cover assembly. Due to recent issues with the center mullion not being seated properly at the bottom of the unit, I inspected the mullion at the bottom corners of the FC and RC doors and found small gaps in between the liner and door gasket (photos). I contacted techline and spoke to Drew and advised of the complaint and my findings. Provided photos to Drew and he provided SR#7733525926 and advised the unit is non-repairable. I advised the customer of my findings and conversation with techline and provided the SR# to them and that someone from the manufacturer would contact them in 48 to 72 hours. I advised that no repairs could be made at this time as its been deemed non-repairable. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator with ice/frost built up. Upon further inspection, the customer advised that the water filter has been getting ice built up inside. I removed the filter and found ice at the ports of the filter. I found the water reservoir is frozen and the lines have frozen as well. I inspected the door sealed and found that the right RC door is not sealing properly at the bottom left corner at the mullion. Using my level, I checked the mullion and found a gap approximately 1/8-1/4 wide (photos). I placed my flashlight at the bottom left corner of the RC section and closed the RC door and found that I could see the light from my flashlight (photos). I one and spoke to Steve and advised of the complaint and my findings. I forwarded three photos of the gap and the insulation sticking out from the cabinet around the mullion. Steve advised that the unit is non-repairable and provided SR#7733524609 and advised that a representative would contact the customer following review of the file. I advised the customer of my conversation and that someone would contact them within 24-48 hours. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burners not igniting properly. Upon further inspection, the customer demonstrated the issues theyre having by turning on the front right burner and showing me that the middle burner ignitor wont turn off. I found the customer is not running the knob far enough to turn the ignitors off once the burner ignites. I demonstrated how the cooktop burners/ignitors operate. No repairs needed at this time. No ga leaks detected during service, job completed."

Arrived on site for refrigerator with slow ice production. Inspected unit and work area. Measured temperature in ice maker housing at 13?. Customer stated that he empty ice container at 10 oclock the night before. Counted ice maker cubes and found 34 or 35 cubes. Per diagnostics mode and checked ice maker fault codes and found E5 timed out cycle. Ran harvest cycle and found ice dropped. Ran fill cycle and ice maker filled. Called Whirlpool tech support and spoke with Ed. Ran optics test and ice fan test. Found fault is with thermistor on ice maker. Will need to replace ice maker with control. ; ordrng 1 WPW10589837

"Arrived on site for Refrigerator not dispensing water. Tested unit and was working but had low water pressure. I replaced the valve and water pressure was better. No water leaks detected during service, job completed."

Arrived on site for lg dryer. Inspected unit and work area tested element and was still good only the fuse went bad when CX had vents cleaned the tech was testing the airflow and caused fuse to short out. Replaced it with new one and unit is now operating as designed. Job completed

"Arrived on site for Refrigerator not cooling and making noise, inspected unit and work area. Tested temperatures FC 08? RC 49?. The unit was completely frozen on the FC, the ice maker water dispenser housing had fallen off and when the unit would call for ice it would dispense water straight down to the evaporator cover. Advised CX to fully defrost unit for 48hr and then turn it back on and let it cool for 24hr before they start using it. I also explained the defrost procedures. No water leaks detected during service. Job completed."

"Arrived on site for washer having soap left in dispenser. Inspected unit and work area. Tested operation to verify failure. Found inlet valve activated not letting water to unit. Measured voltage to inlet valve and found correct. Found failed inlet valve. ; ordrng 1 WP22003245 (Inlet valve assembly)"

Arrived on site for refrigerator making abnormal noise. Inspected unit and work area. Tested operation to verify failure. Found ice maker at fault and noise occurring when when ice maker rotates. Called Whirlpool tech support and spoke with Joel as work order documented to. He stated to replace ice maker (Sr#7733524135). Found no ETA available on icemaker office to schedule when ETA is available.; ordrng 1 W11284458 (Ice maker)

Arrived on site for oven not heating to correct temperature. Inspected unit and work area. Performed temperature on bake mode at 350?. Measured first 3 cycles and found average temperature at 352?. Home is still vacant and customer was not site. Unit is operating as designed.

"Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Measured incoming voltage to unit and found correct. Disassembled unit and tested fuses and element. Found failed element. Removed failed element and installed new. Assembled unit and tested operation. All working as designed.

Arrived on site for dryer door gasket falling off. Inspected unit and work area. Removed door and gasket. Glued new gasket in and added painters tape for temporary hold until glue drys. Spoke with customer on service performed. Job completed.

Arrived on site for refrigerator high temperature flashing intermittently. Inspected unit and work area. Measured temperature in FC at 3? and RC at 39?. Performed diagnostics mode and tested thermistor and found reading correct. Checked FC frost pattern and found good. Called Whirlpool tech support and spoke with Chris. Went ver prior testing. Checked temperature history and found all within range. No failures found at time of service. No water leaks detected during service. Spoke with customer on user care guide and operation.

"Arrived on site for dishwasher intermittently draining. Customer stated that last cycle would not drain and would power unit off at switch then run cancel drain. Inspected unit and work area. Found unit under heater rework. Per diagnostics mode and checked fault codes. Found fault F9-E1 no drain, FA-E1 dispenser fault, F7-E1 single wash motor fault and F8-E2 inlet valve fault. Ran automatic test mode and found fan coming on and off, not as designed. Found failed vent assembly. Will need to replace vent and heater under rework. . Uninstalled unit and removed failed heater, installed new. Reinstalled unit and gained access to vent assembly. Removed failed vent assembly and installed new. Assembled unit and powered on. Performed diagnostics mode and activated test cycle. Monitored test operation and found unit working as designed. No water leaks detected during service.

"Arrived on site to install previously diagnosed parts, installed parts and tested icemaker in harvest. Unit is now operating as design. No water leaks detected during service.

Arrived onsite to re diagnose ongoing bearing sound. Customer wanted a second opinion. Tested and determined drain pump bearing is causing the concerning sound. Replacing the drain pump will reduce the sound. Customer is going to replace drain pump with pump they already have on hand. No charge due to callback status and misdiagnosis.

"Arrived on site to inspect microwave venthood light issues. Upon further inspection, I tested the light and it failed to turn on. I removed the cover and attempted to remove the bulb and found it broken inside the socket housing. I lowered the bottom panel and removed the socket and removed the remainder of the bulb. Also found the bulb element was bad. Customer advised they would purchase another bulb elsewhere and I placed the unit back together. Job completed."

"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I found t(e unit plugged in and warm inside the compartment. I found the evap fan on and the compressor on. I inspected the evaporator and found it dry with no frost pattern. Checked amp draw to the compressor and got .33amps and the compressor was very hot to touch. I found what appeared to be old refrigerant oil on the heat exchange and return lines.

"Arrived on site to inspect cooktop error codes. Upon further inspection, I found the display showing F47 error. I removed the cooktop and found the fuse for the right side burners was blown. I advised the customer that theres needs to be a 3/16 cutout in the cabinets below the unit to allow for airflow or they will need to keep the cabinet doors open to allow the unit to vent while using the unit. I am ordering the module and the back right hot plate and CNOTE-LSO PER CUSTOMER REQUEST. Office to,schedule return service due to the availability of parts. I will return with all prescreened parts. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Large hot plate) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for microwave light not working. Inspected unit and work area. Replaced socket housing as it was kinda melted and will also need a control panel because light wont shut off. CX is requesting timeframe after 12:30 pm on 04/29/22. Office to order parts and contact CX for timeframe. ; ordrng 1 W10918931 (Panl Control)

"Arrived on site for range not browning, inspected unit and work area. Tested temperatures in oven and recorded 5 readings and average out the temp in oven. Found unit was calibrated -20? I adjusted the calibration back to 0?. Unit is heating as designed. Advised CX to use lower rack or adjust racks in better position to get a better browning. No gas leaks detected during service. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and per previous techs diagnosis, I was removed and replace the outer door glass. On arrival, I was inspecting the work area and found one the handle screws missing and the inner bracket missing. Customer advised they didnt know where the parts were. I am rescheduling the repair due to lack of parts and ordering the handle screws, bracket, nameplate, and more screws to complete the repair. Office to schedule return service. No gas leaks detected during service. ; ordrng 2 W11428245 (Handle screws)s and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 4 W10837731 (Screw)s and 3 WP3400832 (Screw)s"

"Arrived on site for Refrigerator light, inspected unit and work area. Found FC light bulb missing. Installed new light. Tested unit and is now operating as designed. No water leaks detected during service. Job completed."