Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I found inverter was receiving 120acv but not the 3-5 dcv through secondary harness to inverter from main control.

"Arrived on site for a dishwasher that?s leaking. Inspected unit and work area. The customer advised that the first time she ran the dishwasher water was all over the place. However, after running several other cycles the leaking seems to be sporadic and varying levels of water leakage. I cycled the door gasket and found parts of the gasket not fully engaged. Tightened the gasket and ran the unit through a normal wash cycle without the bottom rack which was filled with pots, pans, and Pyrex bowls. I ran the unit for 25 minutes going through two pre-washes and the main wash cycle. The unit ran as designed without any leaks. I did notice moisture build up (sweating) around the outer edges of the top of the door that seemed to be due to the cabinet not having any airflow around it when the unit got hot. I did advise the customer that due to the installation, they may have a couple drips here there. The customer stated that normally there is more than a few drips. Spoke to PR and was advised that by now, if there was an issue with the unit it would?ve presented itself. He advised that based on my information about the lower rack that the most likely cause of the leak was misdirection of spray due to the pots, pans, and bigger bowls shooting the water towards the door. I also did notice the customer had some white spots in her dishwasher due to soap residue. The customer did explain that she has been seeing white film on her dishes recently. Went over user care guide and advised the customer to run a couple different loads without the bottom rack and minimizing their soap usage to see if they have any further issues.Call complete."

Arrived on site to install previously ordered parts. Removed and replaced the valve and ice maker and unit filled and cycled. Ice maker was harvesting when I departed. Job complete

Arrived on site for Not heating. Placed in diagnostics and no error codes came on. Tested outlet at the wall and getting 120. Tested control and not getting good voltage from the control to start the magnetron. Ordering control board and interlocks and will be returning with all previously ordered parts to complete the repair. ; ordrng 1 W11383756 (Control board) and 2 W11197766 (Interlocks)s

"Arrived on site and inspected ice maker not working. Customer advised it began working soon after he placed the service call to Whirlpool, but he needed it checked , so I checked all functions of the unit and found the freezer was set to 4 degrees, which was too warm for the ice maker to drop after harvesting. I turned the temperature to 0 degrees which is recommended for proper operation. Unit works as designed. Customer satisfied. Job complete"

Arrived on site and inspected a side by side refrigerator not cooling. Confirmed the complaint and found the start device was clicking the compressor on for approximately 10 seconds and then the compressor stopped. Removed and replaced the start device and the unit began cooling. Placed a bottle of water inside the freezer and advised the customer when it freezes it at optimal temperatures. Customer satisfied. Job complete AHS

Arrived on site for dishwasher continuously running. Upon arrival found f8e2 error but after further inspection found no shorts or electrical or hardware failures with drain pump. After further testing I called whirlpool techline and spoke with Drew sr#7731255598. After running resistance tests on owi I found it had shorted causing continues run time. Per techline we replaced main control as well as owi sensor. Unit now functioning as designed no leaks during repairs call complete.

Arrived back on site to install previously ordered lid lock. Removed and replaced it and unit tested as designed. JOB COMPLETE

"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Attempted to place the unit and service diagnostics and did not find any stored error codes. Attempted to run the unit through an auto test and found the door locked in unwilling to unlock or re-lock. Power cycled the unit several times

Arrived on site for washer giving F8e1 error code. Upon arrival confirmed error and ran diagnostics test. Found valve Receiving 120v but not allowing water in to fabric softener. Replaced valve assembly kit and reassembled and tested unit. No leaks during repairs. Call complete.

Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival I was able to recover 5 1/2 ounces of refrigerant high then installed new compressor UV dryer and access valve and pull the vacuum on the unit for 15 minutes after work found no signs of leaks after recharging the system I found that the unit was not equalizing correctly I will double check my connections and install another new UV dryer I got the same results. Spoke with whirlpool tech line regarding PSI levels and symptoms found with fridge they instruct me at this time we will need to add nitrogen to the unit and isolate the cap Tube next to the evaporator to ensure that there is no restriction somewhere in the insulation of the cap tube. Office to reschedule once next availability in parts are known (Robert sr# 7731254161) also need to return with evap coil; ordrng 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)

Arrived on site for a refrigerator that still not dispensing water or ice. Inspected unit and work area. The customer did not have any of the hoses attached to the unit from the water valve at the wall. She requested that we replace her waterline for her. The customer was probably aware of a service charge if they were no further issues with the unit and just needed the waterline installed. Installed the waterline and tested the water dispenser. The water began flowing from the water dispenser. Ran the unit through an ice making harvest in the unit cycled and filled as designed. I called Whirlpool Techline per the request of whirlpool and spoke to Brian SR# 7731255149.He advised that the hoses with flood switches do not work on these units and the normal water hoses are recommended for use on the unit. Unit is working as designed.

Arrived on site to diagnose a range that is not locking. Found latch motor for left oven failed and replaced latch. Tested unit and found all is functioning properly at this time.

Arrived onsite and found freezer module failed. Replaced module. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site and inspected the washer and found rotor bolt is broken. A new wash tub assembly will be needed to correct issue.; ordrng 1 W10901175 (Tub) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 W10576399 (Heater)

Arrived on site for Soap is not dispensing. Found push button to open dispenser (not rinse aid door) was broken off. Same issue I found on first visit. Ran diagnostics and got F5E1 door stuck open (non related to dispenser). This was the only error code. Cleared error code. Removed dispenser with broken open button and installed new dispenser with working button. Customer and I inspected the new dispenser together and verified it opened and closed with a touch of the button to open. Dispenser tested good and dishwasher is operating as designed. No leaks detected. Job completed.

Arrived on job handle falling off. Replaced handle and test.

Arrived on site for a washing machine making a loud hiss when the water was coming into the unit. I put the unit into diagnostics mode and found no stored error codes. I manually activated both valves and could not recreate the noise. I then ran a high spin speed and heard a very loud screech. This sounded like a bad gear case. In order to isolate the gear case I removed the belt from the unit and ran another high spin just with the motor running. The sound was no longer present. This indicates a failed gear case.. ; ordrng 1 W11035747 (Gear Case)

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam, actuator, belt, pulley shield. I was able to get the motor cleaned. Calibrated the unit and tested and unit is operating as designed. Cleaned the oil debris off the floor.No water leaks observed during service, job completed."

Arrived on site for dryer not starting at all. I inspected the unit and work area. I found the unit has a drum light. The light does not come on when the door is opened. I verified power to the unit. I replaced the door switch. I tested the unit and found it working as designed. Job complete.

Arrived on site for off balance load. Found tub bouncing more then normal. Replaced suspension. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on job to replace previously diagnosed part. After replacement test operation. Washer working properly.

Arrived on site and inspected refrigerator and found one blue wire on fill tube is broken. After replacing Phil to insured Icemaker will run on test 120 and will fill properly on test 97. Job complete

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site to inspect a newly purchased washer leaking. Found the customer was washing a comforter when the unit began leaking. I ran diagnostics and found no leaks. I even lifted the unit up and verified there were no leaks. No parts needed. Customer satisfied. Job complete

"Arrived on site for frost build up near damper. Gasket sealing correctly called tech support,raised freezer door to allow better seal on gasket added adhesive to liner gaps. SR#7731251446"

"Arrived on site to replace failed capacitor, magnetron, diode and fuse, once replaced all parts, unit tested good."

"Arrived on site for customer complaint of unit not completing cycles, found failed water valve and error codes F0e4 f3e2 f8e1 f8e6 f2e1 in diagnostic mode. I cleared error codes, replaced valve, and ran diagnostic tests, unit tested good.

Arrived on site for freezer having ice build up. I inspected the unit and work area. I found the freezer building frost on the edges of the gasket. I tested the door tracks and they are closing properly. I used my steemer to reshape the gasket. The freezer door is now closing properly. Job complete.

"Arrived on site for an ice machine not producing ice. I put the unit into diagnostics mode and found the drain and recirculating pump running as designed. I found all thermistors reading good and the evap getting a good frost pattern. Although when running the valve test I found the valve not energizing, and per tech sheet the test indicated the reservoir was full (even though it was empty). Upon further inspection I found the harness and grid were in good shape. This indicates a faulty water level sensor or control. I unplugged the water level sensor/recirculating pump in order to bypass the sensor, but the valve still did not energize. This means either the control or water level sensor are failing. I am ordering the parts and will return to install. Office to reschedule."

Arrived onsite for unit not heating and customer would like new dish racks because of some rusting. Tested the unit for unit not heating. When getting to the end of the diagram for the element to turn on. The element did not turn on. Ordered new element and got pics of dish rack rusting. Ordered parts. Needs authorization before returning.; ordrng 1 W10518394 (heater) and 1 W10909088 (dishrack upper) and 1 W11129404 (dishrack)

Arrived onsite for the unit not getter hot enough to dry dishes. Put unit in diagnostics and got to the element heat to turn on. Element is working as designed. Let tenant know that the unit does not get too hot because of the type of tub the unit has and let them know about use the pods detergent and using jet dry to help with drying issues. No leaks at this time. Job complete

"Arrived on site for door issues. Found freezer door not opening fully diagnosed defective slides,replaced both slides tested door operation good."

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,diagnosed light switch not fully engaged added spacer to top of housing tested ice dispenser multiple times and ice is dispensing correctly. ; used 2 Wpw10221048 (Spacer) from stock"

"Arrived on site to replace ice maker, I replaced ice maker, but customer had moved unit and water was not yet hooked up to unit."

"Arrived on site for no ice and water dispenser issues. After dispensing water water will drip, leaned inside spout reinserted filter tested dispenser no leaks advised customer to replace filter. Icemaker ran through a harvest water valve energized no water to icemaker,disconnected coupling unable to blow air through tube diagnosed a frozen fill tube ordering fill tube assembly. ordrng 1 W10816480 (Fill tube)"

"Arrived on site to test unit for leak. Found ice maker tray was broken and hanging causing ice maker to cycle but leak water. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to diagnose a dryer that is making unusual noise. Performed routine maintenance on unit and all is working properly at this time.

"Arrived on site for a washing machine making a loud noise. Upon further inspection I found the unit on file was incorrect. I found the unit in warranty and all parts on hand are incorrect for this unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found it ran through as designed. I then mannually activated a high spin and agitate. I could not replicate any noise. The customer stated that it would only make noise once or twice a week, and would be a very loud thump/screech noise. She described it as a metal on metal noise. I could not re create this noise. I called techline and spoke to Adrian and received SR# 7731250791. He recommended due to not being able to replicate a noise to make no repair at this time. I advised the customer to take a video of the noise if it occurs again. Unit is working as designed at the time of service. Call complete."

Arrived onsite for refrigerator not producing ice. Upon inspection I found the FC at 13 degrees and RC at 36. I ran diagnostics and I noticed on the compressor/condenser fan test only the fan turned on and no compressor. I found the ice maker test would not activate. I took it out of diagnostics and put back in. Both tests worked this time and all thermistors passed. I accessed the FC evaporator and found the thermistor had moved down on the evaporator so I corrected. I found the unit to be a week old and the customer has not stocked the unit yet. I advised the customer to stock the unit and give it over the weekend to begin producing ice. No leaks detected during time of service. Job complete.

Arrived on site for side leds dim. Diagnosed defective leds on left side wall replaced left side leds all leds working as designed after replacement

"Arrived on site to replace air filter, after replacing, unit tested good."

Arrived onsite for refrigerator leaking. Upon inspection found frozen drain tube. Cleared ice from freezer base and accessed draining pan. Cleared line and found debris in tube trap. Cleared tube and tested. Unit is functioning properly.

Arrived on site for washing machine showing error code f9e1 long drain. I inspected Ted the unit and work area. I found the unit full of water. I put the unit into diagnostics and code error code f9e1. I activated the drain pump and found it not coming on. I gained access to the drain pump and found it had been disconnected because the connector housing fell off. I reattached the housing and reconnected the drain pump. I ran the unit through a diagnostics cycle and it is now working as designed. Job complete.

Arrived on job for complaints of no display. Found 120vac supply but nothing no display or oven lights. Will need control to complete. ; saved tckt

Looked at the unit from the back and saw that the water line that goes to the ice maker in the freezer was damaged. Replaced line. Tested the unit. Unit tested good. No leaks at this time.

Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverted motor. Will need to order new diverted motor Office to reschedule.

Arrived onsite for stuck ice tray glide and found to replace would require factory flush rivet capability. Ordering divider assembly which includes pre riveted glides. Same price as 2 glides. Left side glide is not needed.; ordrng 1 WPW10170987 (Glide assembly)

"Arrived on site for customer complaint of light not working in either section, found 4 modules had failed, I replaced failed modules, unit tested good."

"Arrived on site for a dishwasher with the UI flashing and not working properly. I attempted to put the unit into diagnostics mode, but the buttons kept sticking and was very difficult. Once I was able to enter diagnostics I found stored error codes F2E1 for a stuck key and F5E2 for door stuck closed. I then ran a test cycle and found it ran through as designed. I gained access to the control and found proper 15VDC going to the console. I installed the new console and then tested the unit. The unit was now working as designed. No leaks observed at the time of service.

"Arrived on site and inspected dryer and found airflow is restricted. Vented to the exterior will need to be clear/cleaned to correct issue.

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.

"Arrived on site and inspected range and found customer has already corrected I miss/scratch on edge of range door. No further repair is required at this time, job complete W10761014"

"Arrived on site to diagnose microwave oven combo that is not running the microwave. Found F1E6 error for magnetron. When trying to run mag via diagnosis it just errors after a brief buzzing. Checked inside cavity and found browned spots on wave guide covers. Removed wave guide cover and examined with an inspection mirror, found browned discolored spots in the upper wave guide, indicating damage to wave guide and mag. Called tech line and reported findings to Steve, Sr7731253453.

"Arrived on site for water staying in dispenser cups , lint on clothes and knocking noise . Raised feet in front of unit , dispenser is now drying properly . Advised using clean cycle to see if lint is removed . Couldnt duplicate knocking noise in both auto and manual spin test . No water leaks detected at time of service. Job complete."

Arrived on site for center burner not lighting . Found cook top pushed in at center causing burner head not sitting properly . Ordering burner head and cooktop. All other burners and oven working properly . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11435855 (Cooktop) and 1 W11435660 (Burner head)

Arrived onsite for washer not working at all. I put the unit into diagnostics overview and the unit ran through all functions as designed. I lifted the unit and inspected the drive system and all looked to be in order.

Arrived onsite for unit not making ice. Tested ice maker and noticed the motor did not move much and wouldn?t not move any further. Replaced ice maker. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site and inspected dryer and found homeowner has disconnected water because Valve is constantly dripping into dryer drum. Replaced valve and reconnected water supply and it is no longer dripping, job complete."

Arrived on site to install new upper rack. Replaced rack test unit and unit test good job complete.

"Arrived onsite for microwave with dead panel and controls. Upon arrival I was informed the unit has since restored function and no other issues have come up. I inspected the control board and the connections to the door, light socket and TT motor and all looked good. I reassembled all panels and tested the unit. The unit is working as designed at this time. Job complete."

Arrived on site for Refrig IM not dispensing ice 1 year additional warranty for builders (ELW program). Found Yoke had come unthreaded from motor stem. Removed yoke and installed new yoke. Made sure it was threaded tightly to ensure it wouldnt come off again. Ice maker making ice as designed. Job completed.

Arrived onsite for a bad bearing symptom. Found bad bearing. Replaced bearing and tested. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for unit not lighting up the light from underneath the unit. Tenant said that the maintenance tried several bulbs to get it working. Found that the control was bad. Tenant said they use it as a night light. Advise pad them to not us it as a night light as it will burn out the control. Ordered part. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)

Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on job for complaints of not starting. Found code F1 for control failure. Replaced control and test. Dryer working properly.

"Arrived on site to inspect refrigerator water filter issues. Upon further inspection, the customer advised that they have a difficult time removing the ice bin and the water filter. When I went to remove the ice bin, it was difficult to remove due to the amount of ice inside. I recommended that the customer use a container to remove the ice if they dont get a lot during the day to help keep the level of ice down. I tested the water and found the filter head is bad. Removed and replaced the filter head and retested and it is operating as designed. Customer advised that they have a water softener system and did not want to use the filter anymore. I recommended that they keep the filter bypass installed and they agreed. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and replaced drain hose with updated version. After replacing removed all ice buildup from freezer and cleared freezer drain, job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the previous compressor being defective, I removed and replaced the compressor and access valve and tested. The compressor failed to come on. Through tech support, I verified wiring to the start device and retested. Compressor continued to fail. I replaced other start device two more times and still continued failure. I contacted techline and spoke to Sterling and advised of my findings, repairs. Sterling advised that the problem is either the start device being defective or the compressor is locked up. I advised that I have replaced the start device several times and Sterling advised to replace the compressor again. I advised the customer of the issue and I am ordering two (2) compressors and two (2) start device kits. Office to schedule return service as soon as possible as customer has no other refrigerators. No water leaks observed during service.; ordrng 2 W10160407 (Compressor kit)s and 2 4387913 (Overload kit)s and 2 8201786 (Start device kit)s and 1 8201786 (Start device kit)"

"Arrived on site , found wrong burner caps sent . Ordering caps as well as burner heads . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10183368 (Cap) and 1 WPW10183369 (Cap) and 1 WPW10183370 (Cap) and 2 WPW10515455 (Burner)s and 1 WPW10515454 (Burner) and 1 WPW10515453 (Burner)"

"Arrived on site for not dispensing ice. Found ice stuck in chute,cleared ice from chute tested ice dispenser informed customer while dispensing cubed ice some ice will come out crushed due to design and ice thickness adjusted ice bucket in freezer."

"Arrived on site and inspected dishwasher and found saved error codes for F9E1 dishwasher will drain if cancel button is selected. per Service pointer W11482561B replaced drain pump control has already been replaced recently. Customer requested a rinse cycle be observed by technician and it drained after 11 minutes and did not give error code again. If issue continues techline will need to be contacted for advisement. No water leaks detected at time of service, Job complete."

Arrived back on site to install the door. Tested the unit with the 2 minute water cup test and unit passed. Customer satisfied. Job complete

Arrived onsite for range RF burner not functioning and led panel not functioning. Upon inspection found RF burner failed. Replaced burner and is now functioning properly. Will need to order control assembly for display not functioning. Will need AUTHO. Office to reschedule ; ordrng 1 318411411 (control assembly) and 1 NEEDAUTHO (NEED AUTHO )

Arrived on site for fridge freezing the top 2 shelves in the rc. I inspected the unit and work area. I found the thermistor in the light it the large plastic one. I replaced it with the brass thermistor and secured it in place. I tested the unit and found it reading the thermistor correctly. Job complete.

Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Tested new bin and auger is not making contact with the bin. New bin slides in and out of rails as designed. Customer washed out new bin with warm water and soap. Job completed.

"Arrived on site for freezer not cooling. I inspected the unit and water area. I found the unit at -3 degrees. The customer stated itll fluctuate between -9 and 30 degrees. I gained access to the evaporator. I tested the evap thermistor and found it reading 9k ohms, I did a surface temp test on the thermistor and found it around 35 degrees. I found it receiving 5 vdc. I tested the cavity thermistor, I found I removed the thermistor from the freezer and found its surface temperature around 65 degrees I found it homing out at 3.5 kohms and receiving 5 vdc. The unit went through a defrost while I was there. I gained access to the compressor and found equalized pressures at 50 psi. Once the compressor came on I found the unit at 0 low and 135 high. After a few minuets the low side dropped to 20 inch vacuum and fluctuated. I removed the dryer and flushed the system. I installed a new dryer and ran a vacuum for 20 minuets. I put a measured charge into the system. I found pressure stabilizing. I found pressures building to 0 low and 115 high. I let the unit run for 20 minuets and found pressures holding and stable. I spoke to the customer about mo into ring the unit over the next 48 hours and if the problem is still present we will need to order the control for the unit. The office will reschedule when we have the door gasket. ; O-emld tckt"

Arrived on job for complaints of ice behind crisper drawer. Removed ice and found thermistor not allowing proper defrost.

Arrived on site for a dryer not heating. Upon arrival I checked the wall outlet and found the same voltage at the wall as prior service. L1-L2 was only reading 88VAC and L1 to Neutral was only getting 20VAC. I found the same results at the terminal block. I attached a picture of the voltage readings in SD-QUICKPIC. I advised the customer they may need to reach out to an electrician. I also informed them that there warranty period is over and any future visits would be a service charge+repair costs. The unit itself is as designed at the time of service.

Arrived on site to diagnose an oven that is not opening and closing properly. Found lower door catching on trim and made necessary adjustments. All is working properly at this time.

"Arrived on site to inspect unit for not closing properly, upon inspection found the units door had been bent along bottom rim, removed old door and installed new door, moved over all hardware and added nameplate. Complete"

Need lid to fix issue. Office to reschedule.; O-emld tckt

"Arrived on site to inspect unit for not opening normally, upon inspection found the door off and the hinge moving freely, I found the first bolt had been sheared and stuck inside unit

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. All is working properly at this time.

"Arrived on site to inspect unit for not keeping condensation inside glass, upon inspection found the water inside the glass pack, while replacing door 2 screws had become unusable and are needed to finish repair. Ordering parts. Office to reschedule ; ordrng 2 4344801 (screw)s and 6 W10319185 (screw)s and 1 W11517021 (SUPPORT ) and 1 W11517023 (SUPPORT )"

Arrived onsite to replace previously diagnosed parts. Replaced pantry UI. Tested unit and unit is functioning properly. Left setting at customers choice. Job complete

Arrived on site to test unit for sparking and light not illuminating. Found rack was in while customer was not using microwave rack. Recommended removing rack when not in use. Customers next complaint of light not illuminating was causing by connection not connected to lamp housing. Secured connection but bulb is not good. Housing is receiving proper voltage now. Customer stated he will purchase bulb and install himself. Job complete.

Arrived onsite for refrigerator with water dripping from ice maker area. Upon inspection I found ice and water droplets forming around the walls and ceiling of the FC. I found the door is binding up on the harness sleeve at the hinge and the shelves are getting stuck against the bottom drawer in the FC. I found the harness at the hinge Is split open and I can see wires beginning to break and barely hanging on. I advised that if the shelf is removed the door will close but the FC door would need to be replaced to prevent further issues with the dispenser and ice maker.No leaks detected during time of service. Job compete.

"Arrived onsite for unit not staying on and resetting randomly. Checked the unit and unit would pawer in but would reset randomly. Checked the power coming in and getting 240v, also checked the connections to the control and all checked good. Went ahead and ordered both control and Door with HMI built into the door. Office to reschedule.; ordrng 1 W11395101 (DOOR COMPLETE ) and 1 W11461199 (CONTROL)"

Arrived onsite and tested thoroughly finding all operates properly in diagnostics but unit will not fill during regular cycles but rather senses or washes empty for some length before throwing an IE error. Cleared airtrap which did not change symptom. Valves check good. Wash and spin function check good. Office to reschedule.; ordrng 1 6501EA1001R (Pressure switch) and 1 EBR62198104 (Control)

"Arrived onsite and found unit ice box at 11f. Not an ice box or evap fan issue, however unit is producing only a small amount of ice per day. Found stored icemaker error of e5, icemaker thermistor bad. Ordering ice maker to repair.; ordrng 1 W11483245 (Icemaker)"

Arrived on site to install previously diagnosed control. Upon arrival removed and replaced current control then reassembled unit. After reassembling the unit tested and functions and found unit operating as designed. Call complete.

Arrived on site for a dishwasher that?s leaving film on their dishes and had to rubber pieces at the bottom of the dishwasher. Inspected unit and work area. Customer advised that the film left on the bottom she can wipe off with her fingers but that it seems to be getting on her dishes in all over the inside of her dishwasher. The rubber pieces that I found were not a part of the dishwasher itself. I did advise the customer that there?s nothing inside the dishwasher that would be causing film leftover on her dishes and would instead be either calcium buildup or dish soap residue left over after several cleaning cycles. Did advise her to get a dishwasher cleaner and run it through the dishwasher. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed harness. Upon arrival disassembled harness and installed new. After reassembling tested unit and found all functions operating as designed.

"Arrived on site to install previously ordered parts. After installing the parts, I found the issue with draining still exists due to heavily clogged drain hoses. I used extension rods to try and clear the debris from the drain hoses, but couldnt get all of the smelly aged sloppy grease buildup from the hoses. Ordering drain hoses needed to complete the repair. Also ordering authorization. Needs more work. Office to schedule return services. ; ordrng 2 WD24X10062 (Drain hose)s and 1 WD24X27481 (High Loop Drain Hose)"

Arrived on site for a range that has stained inner glass on the inner part of the door. Inspected unit and work area. Confirmed customers complaint.Replaced inner glass and tested the unit on a 350?F bake cycle. The unit ran as designed with no issues.

"Arrived on site for a microwave that is unresponsive to selections. Inspected unit and work area. Found the microwave turning on and turning off by itself. Went to disconnect power and found there power plug had exploded causing the intermittent voltage. Once jiggling the power plug, the unit came on and worked as designed. I advised the customer that they needed to replace the outlet has the power plug seemed to be intact. Unit is working as designed. Call complete."

Arrived on site for icemaker intermittently dispensing. Upon arrival found ice bin lock impacted not allowing the icemaker to lock in place. Released the door lock and made sure it was positioned correctly before reinserting it into the unit. After repair tested unit and found it dispensing ice as intended. Call complete.

Arrived on site and installed the drain pump then the main control. Connected all of the connections back and ran diagnostics and completed all functions properly.