Service History 615

Near Georgetown, TX 78628
Lou
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found where water had leaked from the the motor and ceased it. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Cliff
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed circulation pump.
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived onsite and found unit not heating. Replaced mag cap and diode. Unit is now operating as designed and heating properly.
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to install previously diagnosed control and UI. Removed failed parts and replaced with new and cleared error codes and tested unit and found no improvement and microwave light not working. Ordering light, new control, panel, fuse, filter and lamp housing. May also need harness. 2 hour job. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 2 W10886919 (lmp-basles)s and 1 W10915648 (cntrl-elec) and 1 W11093254 (panl-cntrl) and 2 W11188752 (fuse)s and 1 W11398764 (FILTER ) and 1 WPW10490593 (housng-lmp)"
Near Blanco, TX 78606
Brandon
Job Details: 06/04/2020
DISHWASHER BOSCH SHX878ZD5N/01 "Arrived on site for customer complaint of unit not completing cycle, found door latch faulty, replaced latch, unit tested good."
Near Cedar Park, TX 78613
Cliff
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL KUDC03FVSS0 Arrived on site to replace water valve and dispenser for refrigerator. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Robert
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on job for complaints of icemaker not working. Ran diagnostics and found switch not showing open or closed for bucket. Ordered control and switch. Will need auto to complete. ; ordrng 1 W10656772 (switch,rocker arm) and 1 WPW10758681 (cntrl-elec)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site for customer complaint of no ice production, found failed recirculating pump, I replaced pump, unit tested good."
Near Canyon Lake, TX 78133
Richard
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for the cook top cracked / scratched. During inspection found that the cook top is cracked/ scratch in a different place than last time. I took pictures the crack / scratch is not over the element. We will need to get authorization to replace the cook top from whirlpool. ; saved tckt
Near Round Rock, TX 78665
Paul
Job Details: 06/04/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived onsite for a ice machine not filling with water. I ran diagnostics and found the control showing the reservoir was empty but the fill valve was not opening. I checked for water from the wall to the machine and the customer had good water pressure. I checked voltage at the valve and had 120VAC on the black and white wires and no DC voltage on the other connector. I disconnected the water level sensor and ran the same test getting the same results of 0VDC. I spoke with CS. The control needs to be replaced.
Near Pflugerville, TX 78660
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer light not coming on and the open door indicator not coming on. I inspected the freezer switch and found it intermittently activating. I replaced the freezer switch with new. The light come on and the open door indicator come on when the freezer door is open. Job complete. No water leaks detected.
Near Temple, TX 76502
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect unit failures.Customer advised the lights in the refrigerator and freezer compartment are not working.I confirmed the complaint used truck stock W11205083 to complete the repair.Unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete ; used 1 W11205083 (LIGHT) from stock
Near Austin, TX 78731
Scott
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived site for dish washer shutting down . Found controls are not responding to any commands .Checke and found proper voltage to control . No power leaving . Replaced control , ran diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Lou
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site to inspect refrigerator section freezing foods. Upon further inspection, I tested temps in the FC=8degrees and RC=33 degrees. Customer provided photos of frost built up on the damper cover. Tested the damper and it was lagging when it opened/closed and the motor was loud. Removed and replaced the damper control and retested and it’s operating as designed. Also found the right RC door gasket is torn. Ordering the gasket and scheduled return service No water leaks observed during service.; ordrng 1 W10830046 (gasket-fip)"
Near Austin, TX 78717
Cliff
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install ice bin for refrigerator. Installed part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Del Valle, TX 78617
Jacob
Job Details: 06/04/2020
RANGE FRIGIDAIRE FFEF3054TS "Arrived onsite for front left burner to unit being too hot. Tested unit. Unit is working as designed. Let customer know that the burner is working correctly as it is a dual zone burner, and will get really hot really fast. No issues at this time. Job complete"
Near New Braunfels, TX 78132
Luis
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for no cool. Strong oil smell in fresh food. Removed cover assembly found clip that connected thermistor to evaporator pierced evaporator causing oil to leak out and damage drain pan and caused damage to housing. Will need to order housing assembly to complete job 2HRS for repairs; ordrng 1 2HRS and 1 W10503486 (HOUSING) and 1 W11087438 (MOTOR EVAP)
Near Austin, TX 78723
Eman J.
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer not draining and making loud noise. I ran diagnostics, it drains fine and spins fine. I also ran it on a drain and spin cycle. Works fine, spins fast with out any loud noise. I advised the customer to record the sound if it happens again and to also make sure his load is balanced."
Near Spring Branch, TX 78070
Richard
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL GC5NHAXVY01 "Arrived onsite for the ice maker not making ice. During inspection found that the ice maker fill tube is has frozen up. Could not get the ice maker to run a cycle. Will need to replace ice maker and ice maker fill tube and valve. On next visit. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR. ICE MAKER, WATER VALVE, WATER TUBE) and 1 WP2303216 (fitting)"
Near New Braunfels, TX 78130
Noah D
Job Details: 06/04/2020
MICROWAVE WHIRLPOOL WMH32519HB4 "Arrived on site to inspect microwave for clicking and shutting off, upon watching video of mic found the mag cap and diode needed to be replaced. Ordering parts, ; ordrng 1 W10343300 (CAP ) and 1 W10754299 (MAG ) and 1 W11222648 (DIODE)"
Near Kyle, TX 78640
Brandon
Job Details: 06/04/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of loud rattling noise, found noise coming from freezer side fan motor/evap cover. I replaced evap cover with fan motor, unit tested good."
Near Austin, TX 78702
Kevin
Job Details: 06/04/2020
WASHER GE WCVH4800K2WW "Arrived on site and inspected washer and found customer is experiencing a rattling sound during the drain cycle. Inspected drain pump and found impeller is broken loose. need to bring back a new drain pump and a second technician washer and dryer are stacked.; ordrng 1 WH23X10036 (pump drain asm)"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect fridge for not draining, replaced drain pan and tested. No problems found. Job complete"
Near Austin, TX 78732
David Z
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to continue diagnosis of ongoing cooling issues in FC and 3 way valve hammering. On arrival customer said FC was warming up again several days ago. said he had put the unit in diag mode after reading online as well as ran thermistor check. After removing it from diag mode, unit started cooling normally again. Frequently the 3 way valve will just ha,met and hammer for up to 30 mins, customer had several videos. At the time I arrived and checked the unit, there were no defrost issues found, and temps were normal. Went in and out of diag mode a couple times and never heard the 3 way valve reset like normal. Talked to CS and recommended we do the a 3 way valve under sealed system under warranty, as well as replace main PCB. Ordering compressor and access valve, with the 3 way valve and control being marked for use on return visit. . ; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler)"
Near Manor, TX 78653
Andy
Job Details: 06/04/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer still making noise. Tested and inspected unit and found noise coming from top panel due to failed switches. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10285511 (cycle select switch) and 1 WPW10285512 (temp switch) and 1 WPW10285517 (cycle select switch) and 1 WPW10285518 (cycle select switch)
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite and replaced control panel. Unit is now operating as designed.
Near Georgetown, TX 78626
Wesley
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF532SMBB00 Arrived onsite and found unit operating with failed start device. Repaired. Unit is now operating as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ "Arrived on site to inspect washer for not operating during washing, found that the pump was not operating, ordering pump and rescheduled ; ordrng 1 W11087376 (SUMP MOTOR )"
Near Waco, TX 76712
Jonathan M
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL DU1100XTPBB "Arrived on site for dishwasher that still not allowing cycles to be selected and is blinking the clean LED light. Inspected unit and work area. Issue is due to a heating circuit problem and measured resistance to the heater and high limit thermostat. Heater was within range. Tested continuity going through the heater relay and was finding inconsistent continuity. I called Techline and spoke to Dave SR# 7727984355. He advised that if the dishwasher started and the unit would heat during the diagnostics cycle if the door switch was activated, that the issue would be with the control. He advised the diagnostics test would bypass several relays due to forcing it into a heat. He advised to replace the control to fix the issue. Replaced control and ran unit through a diagnostics cycle. Unit ran as designed. Call complete."
Near Robinson, TX 76706
Jonathan M
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW8540FW1 Arrived on site for washer that is locked and wont stop draining. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E1 (pressure system fault). Replaced pressure switch and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Al
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not washing.Confirmed the complaint and ran diagnostics test mode and wash motor never powered up.Removed and replaced the pump and motor and new part was defective and didn’t seat into the tub properly and continued to leak.Called office and spoke with CS and advised him of the issue.Was told to reorder the W11025157 PUMP & MOTOROffice to reschedule with customer.Needs more work.; ordrng 1 W11025157 (PUMP AND MOTOR )
Near San Marcos, TX 78666
Luis
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFF305EBS01 "Arrived on site for odd noise and freezing gin fresh food. Power cycled unit diagnosed loud noise from gears rotating inside of damper control,diagnosed air leaking around damper housing with damper door closed. Installed a new damper due to loud noise,added sealer around housing to prevent cold air from entering with damper door closed."
Near Austin, TX 78723
Eman J.
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived onsite for refrigerator dispensing dirty water and broken filter. . Tested system found filter housing broken, replaced housing. Tested system, still not dispensing water. Found valve faulty, Changed the valve, tested system everything works as designed job complete."
Near Georgetown, TX 78626
Lou
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator deli control. Upon further inspection, I found the deli control non responsive. Removed the control form the door and found a small amount of moisture inside the cavity. Removed moisture and replace the control and still no response. I checked the harness and found the brown wire broken. Also found the door gasket torn. I am ordering the left deli door and harness and office to schedule return service. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire)"
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
ICE MACHINE WHIRLPOOL KUIX535HPS "Arrived on site and installed new pumps. Tested operation and found pumps not functioning. Installed new harness to pumps and tested operation. Found pumps still not operating. Installed main control,and tested operation. Unit tests good. Job complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that’s leaking water from the icemaker area. Inspected unit and work area. Found water buildup on the left side of the icemaker area dripping into the icemaker been area and freezing. Removed icemaker and found icemaker leaning to the left causing water to drip out of the side and run down into the icemaker bin area as it froze. Receded icemaker and unit is working as designed. Call complete.
Near Meadowlakes, TX 78654
Jonathan S
Job Details: 06/04/2020
RANGE KITCHENAID KESS907SSS06 Arrived on site for rename having broken cooktop. Inspected unit and work area. Found top glass broken. Removed cooktop and cleaned glass. According to notes cooktop has been prepaid for. Installed new cooktop and tested all operations. All tested good.
Near Buda, TX 78610
Luis
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice. Ice in icemaker mold found power shut off to optics,turned on optics,ran diagnostics for icemaker,no errors on icemaker,ran harvest test passed,ice dumped ran fill test passed."
Near Austin, TX 78702
Jacob
Job Details: 06/04/2020
DRYER MAYTAG MGDC465HW0 Arrived onsite for seal coming apart. Looked at unit. Saw that seal from the door had ripped. Ordered part. Rescheduled with customer.; ordrng 1 W11035878 (brng&seal)
Near Austin, TX 78738
Robert
Job Details: 06/04/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on job for complaints of handle loose. Confirmed set screw of right side of handle loose causing handle to move. Tighten set screw to proper torque to secure handle to panel.
Near Round Rock, TX 78681
Cliff
Job Details: 06/04/2020
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that is not moving air. Found blower wheel has come off of motor shaft preventing airflow. Reset blower wheel the proper position and found no other failures. All is working properly at this time and job is complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/04/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that the previous tech advised her that the freezer light would be replaced and another part that has to do with the frost building up in the freezer on the right side rail. When I opened the freezer door, I found a small amount of frost built up on the right side of the door on the front drawer equivalent to an air leak. I closed the door and found the door gasket had a small gap at the top right corner and was leaking warm air into the freezer section. Also found a small amount of ice at the top right corner of the gasket near the gap. It appears the door is sealing other than that one spot. Using a level, I checked the mullion between the RC & FC sections and found a small gap where the mullion slightly bows. I advised the customer of my findings and am ordering the FC door with gasket. I removed and replaced the FC light and tested. All lights are
Near Round Rock, TX 78664
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site for icemaker not working. I inspected the unit and work area. I found the the wiring harness not connected. I reconnected the wiring harness and adjusted the fill tube. Unit went through a harvest cycle and filled with water. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
Eman J.
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator leaking. Tested system found freezer floor cover in ice covering freezer floor and dip pan. Ordering heater WPW10495967 ; ordrng 1 WPW10495967 (heater)
Near Austin, TX 78733
Kevin
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found Customer has experienced twice during a small load water on the floor towards the rear right hand side. Found error code for unbalance loan. We are not secure the washer is able to rock, corrected this. Ran test 12 in the diagnostic cycle and did not find any leaking. Ran tests in manual and still did not find any leaking filled water up to cover Bellow and it still did not leak. Drained all water out and drain hose and stand pipe did not leak. Reported issue to tech line 7727984372"
Near Georgetown, TX 78633
Wesley
Job Details: 06/04/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite and replaced UI and microwave control. No change in performance, replaced the inverter and restored proper function. Unit is now operating as designed. Attempted to call techline but they did not connect with me on the hold call back. Unit is now working."
Near Austin, TX 78723
Eman J.
Job Details: 06/04/2020
RANGE MAYTAG MER6600FW2 "Arrived onsite for range burner not working. Tested system, right front burner isn’t working properly. Replaced burner, tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78628
Lou
Job Details: 06/04/2020
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect microwave/oven combo temps. Upon further inspection, I tested the oven on Bake at 350 degrees by placing my thermal lead in the middle of the center rack. The average temp is 353.2 degrees. I advised the customer of my findings and that the temps are good.. Job completed."
Near Canyon Lake, TX 78133
Richard
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and refrigerator tested fine and no leaks detected. Complete
Near Blanco, TX 78606
Brandon
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for customer customer complaint of unit having damaged doors, I replaced freezer Anne refrigerator door. Unit tested good."
Near San Marcos, TX 78666
Richard
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived onsite for the washer not spinning. Installed new motor , actuator, capacitor. Washer tested fine. Complete"
Near Waco, TX 76708
Jonathan M
Job Details: 06/04/2020
REFRIGERATOR GE PYE22PSHFSS Arrived on site for refrigerator that had water leaking out of the bottom and door would not close properly. Inspected unit and work area. Found water and ice build up on the bottom of the freezer section caused by a plugged drain hole at the evaporator. Defrosted unit and removed back panel. Found drain tube plugged up. Removed obstruction and unit began to drain. Reassembled unit and unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 06/04/2020
COOKTOP KITCHENAID KCES956HSS00 Arrived on site to to measure cooktop opening. Measured front opening at 34.75 inches and sides at 20.375 niches. Found updated model KICU569XSS will fit.
Near Temple, TX 76502
Jonathan M
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW5530SQ0 Arrived on site for washer that will just keep going and not fill up the basket with water. Inspected unit and work area. Customer advised that she was able to run and fill the unit for an hour and it still would not fill up the basket. Checked drain hose and found drain hose completely pushed to the bottom of the drain tube at the wall causing a siphoning condition where water was draining out of the basket as it filled. Adjusted drain hose to form a better fitting and placed unit in normal regular cycle. Unit filled and started agitating. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
David Z
Job Details: 06/04/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to install previously diagnosed parts to resolve light out in lower oven, and upper oven temperature concern. Called tech line and asked for additional info on upper oven operation. Per tech line the upper oven burner is LESS BTU then the lower. Tech line explained the unit is considered working as designed if the temps are hitting what they need to and maintain. It will be less direct heat due to the lower BTU burner. Ran temps on the upper oven and found that the upper oven is exceeding preheat temps and idioms averaging 10-20 degrees over. Did not make any calibration changes on unit, as it is definitely hitting temps. Replaced bulb / socket on lower oven. Retested and all is working as designed. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace pump and motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78732
David Z
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose refrigerator that had water building under deli drawer. Examined unit and found that the drip pan for the Evap was shattered / broken and was letting water run into the RC. Replaced drip pan. Unit is now sealing as designed and no longer leaking water. Call complete.
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived on site and installed new diffuser. Tested operation and found diffuser now functioning but still no air flow from freezer. Inspected damper and found to be installed backwards obstructing door from opening. Corrected issue with damper and tested. Unit tests good. Job complete
Near Manor, TX 78653
Andy
Job Details: 06/04/2020
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site for washer not cleaning properly. Upon arrival customer informed that issue is sheet is stuck in agitator and will not remove due to failed agitator. Attempted to remove agitator and could not due to bolt rusted in. Will need to replace agitator, inner and outer tub and gearcase. Ordering needed parts. Office to schedule return trip. Authorization is needed. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10811957 (spin basket) and 1 W11219115 (TUB) and 1 W11393685 (GEARCASE )"
Near Round Rock, TX 78665
David S
Job Details: 06/04/2020
WASHER AMANA NFW5800HW0 "Arrived on site for washer having no power. I inspected the unit and work area I spoke with the customer about what happened with the unit. She stated the storm hit and the unit hasn’t worked since, the unit has power from the wall. I replaced the UI and the main control. I put the unit through a automatic test cycle, the unit operated as designed no water leaks detected. Job complete."
Near San Marcos, TX 78666
Luis
Job Details: 06/04/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice. Powered unit on ran diagnostics all test passed,evaporator plate frosted correctly. Pierced low side to check pressure,ran unit through a normal cycle, pressure reading +10 ice formed on evaporator plate. Found ice slab not fully releasing from plate,ran another cycle ice formed and struggled releasing again. Called tech support,removed grid cutter found harsh residue on bend of evaporator that can be causing ice slab not to release,removed residue from plate,evaporator plate has a nice smooth surface per tech support recommendation. Sealed system performed to check pressureSr#7727984899CNOTE!!"
Near Waco, TX 76710
Jonathan M
Job Details: 06/04/2020
WASHER MAYTAG MHW3505FW0 "Arrived on site for washer that’s flashing an F9 81 code. Inspected unit and work area. Unit had an F9 E1 (long drain) error code on the unit while it was sitting there. Customer advised that the unit would not drain. He advised that the unit would buzz but no water would come out of the unit. Removed filter and found no debris at the filter. Removed drain pump and found an Allen wrench causing the drain pump blades to strip off the motor. Replaced drain pump and placed in in-service diagnostics. Found an F9 E1 (longfill), F3 E1 (pressure system fault), and F5 E4 (door not open between cycles) error codes.customer advised that when he had his drain hose draining into something else since he placed it in the drain hose, he hasn’t had the issue. Ran the unit through and auto test and unit is working as designed. Call complete."
Near Salado, TX 76571
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived to inspect side by side refrigerator not cooling.Plugged in the unit and compressor shut off 7 seconds after coming on.Removed and replaced the start device and unit compressor still didn’t began cooling the unit.While changing the start device, the compressor was burning hot to the touchOrdering the compressor, access valve and dye drier, sealed system tech and 2 hours.Office to reschedule with customer.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (RESEARCH ACCESS VALVE ) and 1 CNOTE (2 HOURS) and 1 W10507884 (COMPRESSOR )"
Near Austin, TX 78703
Leonardo
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to test unit for unit not washing and taking to long to wash. Found dirty sump will needs new sump and motor new panel and new heating element and new sensor ; ordrng 1 W10518394 (HEATING ELEMENT )
Near Austin, TX 78731
Scott
Job Details: 06/04/2020
DRYER MAYTAG MGD7230HW0 "Arrived on site for no heating dryer . Found igniter and thermal fuse had failed , replaced parts . Burne will now light for an second then go out . Still not lighting . Ordering control and gas valve . Please call to set return.; ordrng 1 W11441689 (CONTROL) and 1 WPW10118347 (gas valve)"
Near Austin, TX 78747
Luis
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for freezing in fresh food replaced fresh food thermistor located in light housing,removed damper secured gasket between liner and damper. ; used 1 W10316760 (THERMISTOR ) from stock"
Near Waco, TX 76705
Jonathan M
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 on site for dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed in in-service diagnostics and found and F4 E3 (motor not running). Tested resistance through the motor circuit and found it within range. Replaced control and tested unit. Unit still would not spray and either arm. Checked electrical connections to the motor and all connections were good. Ordering pump and motor and office will need to contact customer about reschedule date due to part being out of stock. ; ordrng 1 W11085683 (pump&motor)
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer squeaking noise. Tested and inspected unit and found failed belt and motor squeaking. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10006384 (drive belt)
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found fresh food at 65 degrees and freezer at 4 degrees. Found fresh food evaporator frozen over again causing no cool in fresh food. Filling service pointer W11033419D I verified software version of 6.0.0. Unit will need new evaporator cover and main control to correct defrost issue. Instructed customer that unit will need to be off and thaw for 48 hours prior to return service. ; ordrng 1 W10889360 (cover-evap)
Near Round Rock, TX 78665
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for fridge not dispensing ice. I inspected the unit and work area. And found the impeller stopped on the motor. I am ordering the motor WPW10317991, washer W11378860, impeller WP63052-2, divider WPW10309864, gasket WP67006341 to complete the repair.; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
Near Austin, TX 78751
Scott
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite,replaced filter head and valve . Tested dispensing system. All checked normal . No drips . All connections dry at time of service. Job complete ."
Near Blanco, TX 78606
Brandon
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site for customer complaint of unit leaking and needing a new filter. I found clog in drain line, I defrosted drain line and replaced water filter, unit tested good.
Near Lago Vista, TX 78645
Paul
Job Details: 06/04/2020
ICE MACHINE KITCHENAID KUIS18NNXW2 Arrived onsite for a ice machine making a loud humming noise and not making ice. I found the recirculating pump making the noise from running dry because the reservoir wasn’t filling with water. I found the smart valve with the correct voltage and not opening. The smart valve needs to be replaced. I replaced the valve and tested the ice machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
David Z
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to diagnose one leak coming from dispenser area, and report of no ice. Performed diagnostic on unit and tested icemaker. Found icemaker was not cycling at all, and had likely locked up in the fill position, causing the leak. Dispenser door is testing good, as is water dispenser. Unit did not leak on me at all during testing. Provided estimate for new icemaker and also ice bucket. Ice bucket was not able to grab the augur motor shaft, and it was sliding In the gear on the ice container, due to rounded edges. Having ice bucket shipped to customer.Replaced icemaker and retested test 120. All is cycling the way that it should be. Icemaker and leak issue resolved. Advised customer to empty their ice bucket once a week to keep blocks from forming. Sending ice container direct to customer. Call complete.; ordrng 1 W10910401D2C (ice-contnr D2C)"
Near Leander, TX 78641
Paul
Job Details: 06/04/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA Arrived onsite for a refrigerator that is not getting as cold in the RC and a lot of frost build up around the FC door. I removed a lot of frost and ice build up around the top of the FC door and liner. I found the FC door gasket torn at the top causing a warm air leak which was causing the frost and ice build up. I replaced the gasket and molded it to seal correctly. I explained to ms that this was the reason the unit wasn’t cooling correctly because of excessive frost build up. I explained to the customer that the unit would eventually start cooling better after it’s able to go thru a defrost cycle or explained that they could defrost it themselves. I went over defrost instructions with ms. The unit is not connected to water. Call complete.
Near Austin, TX 78734
Robert
Job Details: 06/04/2020
MICROWAVE KITCHENAID KBMC147HSS04 Arrived on job for complaints of no power. Have 120v to control with no display. Need control and part research took pictures of original part. Will also need authorization. ; saved tckt
Near San Marcos, TX 78666
Noah D
Job Details: 06/04/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to install drain tube due to cut, replaced drain tube and retested. No problems found. Complete"
Near Waco, TX 76705
Jonathan M
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived onsite for refrigerator that has a light out in the freezer. Inspected unit and work area. Tested freezer light and found it shorted.. Replaced freezer LED light module and tested unit. Unit lit and is working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW75HEFW2 "Arrived on site to install latch and found latch was not the only issues, replaced motor control and retested all functions, no problems found and door unlocked and spun. Complete"
Near Taylor, TX 76574
Andy
Job Details: 06/04/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for dishwasher soap opens too early, spray arm not moving and wheels falling off rack. Tested and inspected unit and found no issues with soap dispenser, found that actuator on pump assembly has failed and wheels on bottom rack has failed. Ordering needed parts. Pump motor assembly and wheels will need to be replaced. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WPW10195417 (lower roller asm)s, states that autho needed"
Near Leander, TX 78641
Lou
Job Details: 06/04/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered part. Due to the error code F8E1-blower fan speeds, I removed and replaced the blower fan assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details: 06/04/2020
MICROWAVE AMANA AMV2307PFS0 Arrived on site to test unit for open close door error. Test unit and found bad upper interlock and switch. Replaced upper interlock test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site and inspected washer and found Marie has failed. Attempted to disassemble washer and basket will not separate from shaft. job complete .
Near San Marcos, TX 78666
Richard
Job Details: 06/04/2020
DRYER WHIRLPOOL MEDB850YW2 Arrived onsite for the dryer not heating. During testing found that the heating element is no good. . Replaced heating element and dryer tested good. During testing found that the blower belt and drive belt need to replaced.. Ordered parts and office to reschedule. ; ordrng 1 WP8544742 (belt) and 1 WPW10136934 (belt)
Near Austin, TX 78702
Leonardo
Job Details: 06/04/2020
OVEN JENN-AIR JGS8750BDW Arrived on site to test unit for door not closing all the way. Found bad door gasket and bad hinges and light not coming on. Ordering new door gasket WPW10162384 and new hinges 74011475 x2 and new light assembly WP74011220 office to reschedule ; ordrng 2 74011475 (HINGES)s and 1 WP74011220 (LIGHT ASSEMBLY ) and 1 WPW10162384 (DOOR GASKET)
Near Round Rock, TX 78665
Cliff
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is leaking. Found waterline not fully inserted into waterline connector. Reset line to proper position and found all is now working properly. No leaks from unit after services were performed.
Near Austin, TX 78727
David Z
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and tested icemaker. Ran motor testes and found E2 error code present. Icemaker would not cycle and was stuck in place. Replaced icemaker and retested. Unit is now cycling and filling as designed. Call complete."
Near San Marcos, TX 78666
Noah D
Job Details: 06/04/2020
WASHER MAYTAG MVWB765FC3 "Arrived on site to inspect washer for not finishing cycle, upon inspection found a overload error code, replaced control due to Customer experienced intermittent stopping of cycles. Complete"
Near Austin, TX 78737
Robert
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW94HEXW0 Arrived on job to replace control. Wrong part ordered need motor control not main control. ; ordrng 1 WPW10374126 (cntrl-elec)
Near Austin, TX 78750
David Z
Job Details: 06/04/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer that customer said was not draining. Performed diagnostic and flaked with customer, who informed me clothes were still wet, but there was no standing water after a cycle. Ran diagnostic mode and found no saved error codes. Unit passed diag cycle. Calibrated unit. When I asked the customer what settings they used and what they washed, they informed me they used the bulky / sheets setting with a couple small clothes, 1 sheet and a couple of pillow cases. Advised customer this load was a bit too light for that cycle, and likely caused the unit to go off balance and stop the cycle. Advised customer on proper load settings and how to use the cancel button to restart cycles. All is working as designed. Call complete."
Near Austin, TX 78746
Luis
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for cooling complaint. Diagnosed main control shitting itself off and not resetting installed a new main control ran diagnostics test passed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2020
MICROWAVE GE JVM1750DP2BB "Arrived on site for customer complaint of unit not responding and no display. Found some buttons working on UI panel, and no display from main control. Needs main control and UI panel. Ordering parts. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB07X11276 (control panel asm bb)"
Near Austin, TX 78701
Jacob
Job Details: 06/04/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite for unit having handle hanging off. Looked at unit. Saw that screw was missing. Replaced screw to handle. Tested unit. No issues at this time. Job complete
Near Austin, TX 78728
Cliff
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose an oven that is not operating. Tested all parts and components and found no mechanical failures with unit at this time. Advised homeowner on membrane switch versus electrostatic panels. No further repairs are needed and all is working properly at this time.
Near Killeen, TX 76542
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to install previously ordered part.Removed and replaced the housing in the freezer compartment.Reassembled and unit now works properly.All water lines were dry at the time of service.Job complete
Near Austin, TX 78751
Scott
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site replaced both freezer and deli control , repinned wire harness to control in deli door . All checked normal in diagnostics. Fans are blowing . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78739
Leonardo
Job Details: 06/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KSSC42QMS00 "Arrived onsite for unit not cooling in the refrigerator side. Upon investigation, found that the air baffle door was stuck open with ice behind it not allowing door to shut completely. Let customer know to let unit defrost for 2 days before returning to provide service. ; ordrng 1 WP2221296 (air-baffle)"
Near Austin, TX 78754
Eman J.
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite to install previous diagnosed parts. Installed parts, ran diagnostics, dishwasher isn’t pumping water. Ordering pump and motor W11025157. ; ordrng 1 W11025157 (pump&motor)"
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and installed new deli control, deli harness, switches, drip pan and door gasket. Verified operation and found unit working properly. Job complete"