Service History 615

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Austin, Texas 78729

David Z

Job Details: 10/12/2023

"Arrived on site to diagnose dryer that was not powering on. Examined unit and found a burnt and severed L1 wire. I was able to repair the wire and swap the terminal block from truck stock, 279320 part. Customer will need a new power cable since L1 on the cable was burnt as well. Unit should be working properly once a new cable is installed. Repair completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, Texas 78640

Andrey

Job Details: 10/12/2023

"Arrived on site to test unit for not agitating, tested unit found belt slipped off shredding it, replaced belt and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Temple, Texas 76502

Sterling

Job Details: 10/12/2023

On arrival verified noise complaint. Visual verification of gearcase showed no wear or damage. No oil or belt debris. Unit is brand new. Ran diag mode found no error codes. Ran auto test and found no noises or issues during component test. Found customer was using the wrong detergent for the unit. Advised customer on proper use and care as well as proper loading of clothing. Operational test good. Job complete no leaks detected during service.

We serviced a

AMANA DRYER

Model NED4655EW

Near Austin, Texas 78744

Wesley

Job Details: 10/12/2023

Arrived onsite and found tweezers in the tread causing noisy rotation. Removed tweezers. Was also advised the timer freezes and will not complete a cycle at 40 minutes. Ordering timer to repair. ; ordrng 1 W11043389 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kyle, Texas 78640

Andrey

Job Details: 10/12/2023

"Arrived on site to test unit for not cooling, customer stated that power is constantly cycling, tested unit found relay on control clicking on and off, replaced HV control and tested, the constant clicking is now gone, all fans are running and responding to diagnostics, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, Texas 78747

Matthew

Job Details: 10/12/2023

Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found compressor overloaded and relay clicking. Unit will need sealed system repair. Covered under 5yr. Unit has Copper cap tube. Need sealed system technician for 2 hrs; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV Dryer) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 2hr (2 hr)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Jarrell, Texas 76537

Gerry C

Job Details: 10/12/2023

WMH31017HS09 Arrived to correct paint issue. I taped off the area and applied paint to the affected section. The paint mismatch was corrected and the customer was satisfied with the repair. I advised they run the low speed blower for an extended period to prevent odors and facilitate drying.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Round Rock, Texas 78681

Lou

Job Details: 10/12/2023

"Arrived on site to inspect washer out of balance. Upon further inspection, the customer advised the suspension was bad on the unit and it was getting off balance with every load. I pushed down on the tub assembly and it popped right back up without much movement telling me the suspension rods are fine. I placed the unit in diagnostics showing no error codes and tested and it operated as designed. I removed the basket and inspected and I found some of the holes in the sides were not punched out fully. I advised the customer of my findings and made recommendations for use and care. I am ordering the basket and office to scheduled return service due to the availability of the part. Returning tech to replace the basket and suspension rods. No water leaks observed during service.; ordrng 1 W11513243 (Basket)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Liberty Hill, Texas 78642

Miguel

Job Details: 10/12/2023

Arrived on site for drain tube hitting back wall. Ran diagnostics and confirmed drain is working properly.used zip tie to hold it to water lines. Completed full service cycle with not hitting. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Temple, Texas 76504

Jonathan M

Job Details: 10/12/2023

"Arrived on site for a dryer. That is not heating. Inspected unit and work area. Checked voltage and polarity and found both were good. Disassembled the back and tested all heating components. Found the thermal cut off open. Replaced the thermal cut off and tested the unit. I found that with the vent hose attached, The unit was not ventilating properly as there was a huge gush of heat after you opened the door within five seconds. Checked temperature using a k-type probe inside of the unit and found the temperature exceed 214?F before stopping the cycle. Found temperatures increase to 250?F after the door was left open for three or four seconds. Did advise the customer the issue is most likely with their venting due to a lack of airflow movement. Checked the vent going outside and found it was clogged, but did find that the vent hose going through the wall is about 10 feet long. Did advise the customer to have that cleaned prior to further use of the unit. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Pflugerville, Texas 78660

Wesley

Job Details: 10/12/2023

Arrived onsite for hi temps and found 30 in freezer and 50f in fridge. and found large evidence of leak from compressor to condenser joint. Slow loss of cooling. Ordering compressor and returning to repair due to likelihood of contamination. ; ordrng 1 W11547313 (Compresor)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78733

Leonardo

Job Details: 10/12/2023

"Arrived on site to check unit for repeated f8e0 after console replacement. Upon closer inspection found both fans spinning but code f8e0 threw shortly into heating of cavity. Found error code f6e6 indicating appliance manager is faulted. Error code f6e0 indicating the user interface faulted as well. Error code f2e1 indicating shorted key pad as well. Called tech line per notes, tech line stated to replace harness, blower and keypad. Will need to order console. sr7737125349 Office to reschedule ; ordrng 1 W11600643 (Console) and 1 2hourjob (2 hour job) and 1 2manjob (2 man job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, Texas 78653

Wesley

Job Details: 10/12/2023

Arrived onsite and found new filter would not seat properly due to print from old filter blocking proper engagement. Corrected. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/12/2023

Arrived on site to test unit for not cooling. Unit was unplugged on arrival. Powered unit on and found compressor pulling .8amps. Frost pattern started to develop on evap coils. Applied bubble solution to all potential leak points and found no signs of refrigerant leak. After unit was running about 15mins frost pattern started to seize and would not form beyond first two coils. Recommend replacing compressor and evap for potential restriction in evap. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap) and 1 W10574478 (Exchanger) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Dripping Springs, Texas 78620

Andrey

Job Details: 10/12/2023

"Arrived on site to replace right wheel assembly, valve, fill tube heater and potentially housing, attempted to remove unit but unit side trim is behind the cabinet and cant be successfully removed with out heavy scratches to the cabinet and potentially the floor since right side wheel is broken, spoke to customer the in order to get the repair done contractor will need to remove left and right cabinet trim so the unit can be pulled out properly office to follow up with customer and reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC1

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/12/2023

Arrived on site to test unit for squealing noise. Found idler was seized. Replaced idler and belt. Unit now working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Briarcliff, Texas 78669

Leonardo

Job Details: 10/12/2023

"Arrived on site to replace consoleper PR. Replaced console, tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Andrey

Job Details: 10/12/2023

"Arrived on site to test unit for no ice production, tested unit found kinked water line, do to water line being kinked for such a long time the water developed a permanent bend, secured water line properly and tested ice maker filled with water properly, stated to maintenance that if ice production stops, replace water line, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Andrey

Job Details: 10/12/2023

"Arrived on site to test unit for no ice production, tested unit found kinked water line, secured water line properly and tested water is now filling into ice maker, job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, Texas 78739

Scott

Job Details: 10/12/2023

"Arrived on site , replaced gear case slider and clutch. Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Riesel, Texas 76682

Jonathan M

Job Details: 10/12/2023

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advise if the unit does make ice, but it does not make nearly as much rice as it used to. They advise that it is taking the icemaker four days to make recorders in a bin of ice. Check temperatures in the freezer and found temperatures at one degree Fahrenheit. When I had to replace the icemaker assembly and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Georgetown, Texas 78633

Miguel

Job Details: 10/12/2023

Arrived on site for washer making a noise. Customer has video of washer making a knocking noise. No error codes stored. Ran diagnostics and found noise during agitate was loud. Removed rotor. Removed cam. No evidence of any oil. Found wear on slider. Replaced slider. Adjusted level. Verified operation. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Cedar Park, Texas 78613

Maurice R

Job Details: 10/12/2023

"Arrived onsite for refrigerator with no water or ice production. On inspection the water was working fine, but the ice maker did not pass 2 of the test. It could not home and the thermistor said it was 2 warm, the fc was -2. Gain access to the icemaker and found a small black of ice on top of it. Ordering a icemaker and fill tube heater. No water leaks detected during service. ; ordrng 1 W11577195 (Icemaker) and 1 WPW10554299 (Fill tube heater)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near San Marcos, Texas 78666

Matthew

Job Details: 10/12/2023

Arrived onsite for failed microwave element support bracket. Replaced support (1). Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, Texas 78665

Lou

Job Details: 10/12/2023

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit display showing error code F6E1-no communication with UI. Attempted to clear the code and place in diagnostics, but the control panel failed to respond. I removed the outer door panel and inspected inside the door and found the vent gasket badly crimped allowing steam to enter inside the door and get to the UI causing it to short. I am ordering the vent and gasket and CNOTE-LSO PER CUSTOMER REQUEST and will return with the UI and control panel. Unit left turned off for safety and no water leaks, other than the vent gasket, observed during service.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Elgin, Texas 78621

Joe Z

Job Details: 10/12/2023

"Arrived on site for not washing. Upon arriving ran diagnostics and got error code F4-E3 wash motor not operating. Inspected unit. Got correct voltage to motor, just not energizing. Need to replace sump and motor. Replaced sump and motor. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Pflugerville, Texas 78660

David Z

Job Details: 10/12/2023

"Arrived on site to diagnose dishwasher not powering on or running. Tested unit and found it unresponsive. Checked voltage at control and found 120 at control. Replaced the control and traced wires to terminal block. Found the neutral wire on the power cord and harness fried, causing the failure. Ordering new power cord and harness to resolve. ; ordrng 1 W11590537 (Wiring Harness) and 1 W11365011 (Power Cord) and 1 W11132441 (Terminal Block) and 1 W11660284 (Console)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Hutto, Texas 78634

Blake

Job Details: 10/12/2023

Arrived on site to inspect single wall oven. The touchscreen is not working. The touch buttons do work but the touchscreen on the display does not. I tried resetting the breaker and found no change. I found the harness connection good. I am ordering the UI to resolve. Office to order parts and schedule service. ; ordrng 1 W11600370 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Austin, Texas 78747

Luis

Job Details: 10/12/2023

"Arrived on site. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, Texas 78621

Joe Z

Job Details: 10/12/2023

"Arrived on site for not dispensing ice. Upon arrival inspected unit and container is full of ice. Customer states that it makes ice, it just does not dispense. Found fc door intermittently does not reach switch. Need to order square spacer. Office to reschedule ; ordrng 1 Wp2177331 (Square)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, Texas 78721

Wesley

Job Details: 10/12/2023

Arrived onsite for leaking determined leak is coming from damaged tub weld. Ordering tub to repair. Office to reschedule. ; ordrng 1 W11409865 (Tub)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Pflugerville, Texas 78660

David Z

Job Details: 10/12/2023

"Arrived on site to diagnose washer that was not powering on. Tested unit and found it does power on, but just buzzes when you start a cycle. Found failed capacitor causing the failure. Customer said it was also very loud / vibrates a lot when it's spinning. I checked the basket and found a good amount of holes were not punched out, so I'm ordering a new basket and gearcase to resolve the noise and vibration. There's also some coins in the washplate that may be making the noise as well. Office to schedule when we get all needed parts. ; ordrng 1 W11395618 (Capacitor) and 1 W11513243 (Basket) and 1 W11164183 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Kempner, Texas 76539

Tyler

Job Details: 10/12/2023

"Arrived on site for wall oven randomly showing of PF error message on display without tripping breaker. Upon arrival found no errors in diagnostics, upon further testing found ACU sending stable voltage to ui but ui would randomly shut down and restart. Found ui wouldnt connect to WiFi and couldnt be updated. Ordering W11600370 ui (stainless) to complete repairs. Office to reschedule once availability of part is known. Call complete ; ordrng 1 W11600370 (Ui stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, Texas 78633

Gerald

Job Details: 10/12/2023

WRS315SDHM08 arrived on site to inspect refrigerator making noise. Upon arrival I found the unit to be operating as designed. Inspected and found evidence of prior freeze up on the evaporator cover. Also found gapping in the chassis on the lower left FC compartment. Adjusted to solve gapping issue. Tested and made sure the evap heater and thermistor were within operating range. Advised the customer on use and care of the unit. No water leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78738

Leonardo

Job Details: 10/12/2023

"Arrived on site found stopper was missing from top rack, instructed customer proper re-install of stopper. Tested unit unit is running as intended. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near San Marcos, Texas 78666

Matthew

Job Details: 10/12/2023

Arrived onsite to replace previously diagnosed parts. On arrival found that customer did not give 24-48 hr thaw. Customer stated after previous tech made adjustments the noise and ice buildup stopped. Inspected and and found no buildup. Did however see the freezer door issue. Door was not closing properly allowing warm air in thru the bottom left side. Replaced brackets that included rails. Tested and door is now closing properly. Job complete

We serviced a

KITCHENAID OVEN

Model WOS51EC0HS20

Near San Marcos, Texas 78666

Matthew

Job Details: 10/12/2023

Arrived onsite for unit with no display. Upon arrival inspected unit. Inspected wiring and found loose connection. Verified proper voltage to unit but found discrepancy. Inspected further and found Breaker was tripped. Customer stated breaker has recently tripped several times. Ran components test and all components passed without error. Customer stated unit tripped last when heating to 425 degrees. After components test ran cycle at 425. Unit was functioning properly. Notified customer that components that would cause a breaker to trip all test good. Unit is now functioning properly. Advised customer to have builder to replace breaker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nolanville, Texas 76559

Tyler

Job Details: 10/12/2023

"Arrived on site for refrigerator not cooling and making a loud noise. Upon arrival confirmed failure and found large defrost issue in fc with ice frozen all over evap coil and frozen around fc evap motor, found the following results for thermistors and heater P5-1&2(6.31k),3&4(13.4k), 36.1ohms. Found 124 from hi control to heater in defrost mode. Called techline and reported findings Sr#7737538832. Was instructed based on findings that ui logic wasnt registering when unit needed to defrost. I replaced ui and hv control as well as evap motor asm. Instructed customer to give unit 24 hrs to stabilize temps after I removed all ice from coil and installed parts. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS2

Near Georgetown, Texas 78633

Miguel

Job Details: 10/12/2023

Arrived on site for dishwasher not working. Will not power on. Found light switch to power dishwasher was off so dishwasher had no power. Ran diagnostics and found no errors. All components working as designed. No leaks. Call complete. Unit is IW

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Belton, Texas 76513

Sterling

Job Details: 10/12/2023

On arrival verified complaint of spray arm came off the sump. Visual check of sump shows no stress or damage. Replaced spray arm and operational check good. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Elm Mott, Texas 76640

Jonathan M

Job Details: 10/12/2023

"Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Took temperature of the freezer section and found it sitting at -1?F. Tested the icemaker and found that it would not turn. Attempted to remove the icemaker, but was unable to. Found the backside of the icemaker cover catching on something. I called Whirlpool Techline and spoke to Robert SR# 7737543721. He advised us to go ahead and yank it out and let him know if there was any damage done to the cabinet. I was able to successfully remove the icemaker and replaced the icemaker. Tested the unit and found the unit harvest and filled as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Manor, Texas 78653

Wesley

Job Details: 10/12/2023

Arrived onsite and found unit operating frozen fill spout. Updated the m/s and cleared the fill spout. Tested the valve. Unit is now operating as designed. All checks good. Cycled and filled while onsite.

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IM00

Near Canyon Lake, Texas 78133

Andrew

Job Details: 10/12/2023

Arrived on site to test unit for drawer not closing properly. Replaced rails and customer stated unit is now closing better. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Hutto, Texas 78634

Blake

Job Details: 10/12/2023

Arrived on site to inspect dryer not heating. I verified the issue and found good airflow. I found the heating element broken. I removed and replaced the heating element and tested. The unit now operates as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harker Heights, Texas 76548

Tyler

Job Details: 10/12/2023

"Arrived on site for washer skipping past rinse cycle and sometimes not starting properly. Upon arrival found f7e6 in diagnostics. Found motor windings both at 5.7 and capacitor functional. Found actuator could shift between agitation and spin settings. Found no rub marks, no oil leaking, or cam or gearcase failures under unit. Found control not sensing correct speed of motor and replaced it. Retested unit and found washer working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/12/2023

Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4 e3 in diagnostics. Upon further inspection I found the motor receiving 120v but not turning on. Will need office to reschedule once availability of motor is known. Ordering W11613479 motor ; ordrng 1 W11613479 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Robinson, Texas 76706

Jonathan M

Job Details: 10/12/2023

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advise of the unit got stuck in the middle of the hardest and would not continue or make ice. Did confirm the customers complaint and replaced the icemaker. I tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Round Rock, Texas 78665

David Z

Job Details: 10/12/2023

Arrived on site to replace RC door gasket. Replaced gasket and verified proper operation. Repair completed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Elgin, Texas 78621

Joe Z

Job Details: 10/12/2023

"Arrived on site for failed knob. Upon arrival, inspected unit and found knob has failed and timer shaft is stripped. . Found Service pointer W11693378. Need to replace timer and knob. Ordering timer and returning with knob. ; ordrng 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, Texas 78641

Miguel

Job Details: 10/12/2023

Arrived on site for dishwasher leaking agains. Removed door panel. Confirmed vent still causing water and moisture. Removed and replaced vent and vent gasket. Verified air flow through vent tube. Verified operation. No leaks. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Manor, Texas 78653

Wesley

Job Details: 10/12/2023

Arrived onsite and found burnt and deteriorating door gasket. Ordering new gasket to repair. All else checks good. ; ordrng 1 WPW10535778 (Door gasket)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, Texas 78641

Miguel

Job Details: 10/11/2023

Arrived on site for back right burner turning off when going to low. Also found center burner almost shutting off. Removed burner cap. Adjusted flame level with internal valve meter for back right and center burner. Now all burner ignite and run properly. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB2

Near Austin, Texas 78744

Leonardo

Job Details: 10/11/2023

"Arrived on site to inspect unit for discoloration, and right side burners not igniting. Upon closer inspection found it as normal wear and tear of unit explained proper up keep to customer. Upon closer inspection of burner head found debris in outlets. Cleaned burner head and made sure all units were working as intended. Tested unit, unit is operating as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78724

Joe Z

Job Details: 10/11/2023

"Arrived on site for damaged door. Upon arrival, inspected unit. Both doors are good and not damaged. Spoke with tenant and she said she is not aware of damaged door. Cannot duplicate the issue. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, Texas 78754

Blake

Job Details: 10/11/2023

Arrived on site to inspect microwave noise. The vent fan is making a vibrating sound. I removed the unit From the cabinet and found the noise is due to the house vent tube rubbing on the damper/fan. I was able to raise the vent tube slightly so the vent no longer contacts the damper/fan. The unit now runs quietly. The unit now operates as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, Texas 78660

Blake

Job Details: 10/11/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the container cover and tested. The ice maker tray no longer comes into contact with the cover. The unit now operates as designed. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, Texas 78757

Paul

Job Details: 10/11/2023

Arrived onsite for a refrigerator not making ice but the temperatures in the compartments are good. I found the FC at -2 degrees when set at 0 and the icebox temp was at 6 degrees with the icebox fan running. I found no water in the mold and an E5 stored error. I found the icemaker going through a harvest cycle. I ran a fill test and found no water entering the mold and the valve just humming. I tested the heater and found it working. I used a piece of tubing and tested the valve finding it working as designed. I ran the heater for 10 minutes and tested the fill again and the mold filled with water. I explained to the customer that either a piece of trash got caught in the valve after the new install that caused it to weep and freeze the fill tube or the icemaker is bad. The customer will monitor and call back if it stops producing ice and if it does we will need to order an icemaker. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Smithville, Texas 78957

Joe Z

Job Details: 10/11/2023

Arrived on site for ice build up at base of FC section. Upon arrival inspected unit and found drain pan frozen over. Removed rear panel to access drain tube. Drain tube is good. Found service pointer W11604003 for modification to drain tube. Made modification. Thawed all ice from evaporator and drain pan with blower and steamer. Found still not draining. Found foam in drain. Cleared out debris and test drain. Water now draining correctly. Unit is operating as des. No leaks present at this time. Job complete

We serviced a

AMANA RANGE

Model ACR4503SFB3

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/11/2023

"Arrived on site to replace previously diagnosed FL infinite switch, FL and RR burners, replaced and tested, unit is now running as designed, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Kingsland, Texas 78639

Lou

Job Details: 10/11/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, evaporator, non-uv drier and access valve. Vacuumed the system for approximately 30 minutes and pressures held at -30/0. Installed 5.75oz of R134a refrigerant and tested the unit. Unit pressures were at 0/100 and evaporator has a good frost pattern. Reassembled the unit and retested and unit is beginning to make ice. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, Texas 78748

Leonardo

Job Details: 10/11/2023

Arrived con site to test microwave for excessive noise during use. After closer inspection found cabinet and cover are vibrating creating the noise due to installation between cabinets. Placed shims between cabinet and microwave to dampen noise and vibration. Tested unit unit is running as intended. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Buda, Texas 78610

Leonardo

Job Details: 10/11/2023

"Arrived on site to test unit for not heating properly being to hot and cold. Upon closer inspection found the sensor was not reading the temperature correctly. Replaced sensor, tested unit, unit is heating as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78745

Luis

Job Details: 10/11/2023

Arrived on site. Tested dispenser working ran icemaker test all passed

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ2

Near Austin, Texas 78744

Joe Z

Job Details: 10/11/2023

Arrived on site to install previously ordered parts. Replaced control W11186035 and door W11186019

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Seguin, Texas 78155

Andrey

Job Details: 10/11/2023

"Arrived on site to test unit for not drying properly, customer stated that it shuts off in middle of cycle and clothes still wet, tested unit found unit is heating, put wet rag on moisture sensors and it is advancing properly, timed dry also has no issues, but customer put a load in and in ran for a while and will not start again, just a click and the motor not engaging, ordering motor, moisture sensors, moisture sensor harness and door switch, rescheduling for 10/18; ordrng 1 W11549461 (Motor) and 2 WP3387223 (Moisture sensors)s and 1 WP3391914 (THRMST-FIX)"

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Georgetown, Texas 78633

Gerry C

Job Details: 10/11/2023

GHW9100LW2 GP arrived on site to install previously diagnosed and ordered part. Customer ordered the part and had it on site. Replaced the ui and ran service test and a the operational test was successful. No water leaks observed during service

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, Texas 76502

Sterling

Job Details: 10/11/2023

On arrival found terminal block fell apart when installing power cord. Unable to test further. Ordering terminal block wires and terminal block housing. Also found side panel right side not connected to door. Screw and ground clip missing. Ordering those as well. ; ordrng 1 WP3397659 (Terminal block no wires) and 1 279318 (Terminal block wires) and 1 WP3390631 (Screw) and 1 WP98234 (Clip)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Killeen, Texas 76549

Tyler

Job Details: 10/11/2023

Arrived on site for washer leaking. Upon arrival found no broken lines or drain hoses. Found fill line had corroded around valve because of loose connection from installation. Replaced valve and made sure hoses were connected properly. Tested washer and found no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marble Falls, Texas 78654

Lou

Job Details: 10/11/2023

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the RC dim and the freezer light not working. I removed and replaced the freezer module and tested and all lights are operating properly. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, Texas 78641

Kimo

Job Details: 10/11/2023

"Arrived onsite for a washer that is making a screeching noise when in spin. Upon arrival the customer showed me a video that confirmed the issue I was not able to duplicate the noise. I checked under the agitator, the gearcase and the cam and found them all good, I replaced the motor as the noise could be coming for it when it heats up enough customer is aware that this is a 50/50 shot to fix the issue"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Uhland, Texas 78640

Matthew

Job Details: 10/11/2023

Arrived onsite to replace faulty basket. Replaced basket and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model JGRP648HL01

Near Austin, Texas 78733

Wesley

Job Details: 10/11/2023

Arrived onsite to repair spark igniter issue left oven and found wiring connectors to left oven bake and right oven broil loose and disconnected. Crimped quick connects for snug fit. Reinserted to ignitors. Unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW09

Near Georgetown, Texas 78626

Maurice R

Job Details: 10/11/2023

"Arrived onsite for previously diagnosed parts. Informed the new gaskets on the refrigerator. The fc is now sealing correctly, and the rc now has suction on the door when you try to open it. The unit is operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Andice, Texas 78628

David Z

Job Details: 10/11/2023

Arrived on site to install new lid on dryer due to scraped lid. Replaced lid and verified proper function. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Troy, Texas 76579

Jonathan M

Job Details: 10/11/2023

"Arrived on site for a washing machine that is making irregular. Sounds in the last few minutes of the cycle. Inspected unit and work area. The customer showed me a video of what was happening. I checked underneath the washer and found the rotor bolts completely, detached from the rotor. Reattach the Rohner bolt and taking it with some Loctite. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, Texas 78633

Gerry C

Job Details: 10/11/2023

WRS571CIHZ04 GP arrived on site to install previously diagnosed and ordered part. Inspected the unit to verify necessary repairs. Noticed that the new parts provided were not the parts needed. Ordering tube for return service. No leaks of the water supply observed during service.; ordrng 1 W11533098 (Tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hutto, Texas 78634

Blake

Job Details: 10/11/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drain pump and tested. The unit now operates as designed. No leaks observed during service. Office to receive payment.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Kyle, Texas 78640

Leonardo

Job Details: 10/11/2023

"Arrived on site to test unit for leaking water during cycle. Upon closer inspection found drain motor not connected properly. Connected drain motor correctly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Lago Vista, Texas 78645

Maurice R

Job Details: 10/11/2023

Arrived onsite for cooktop not igniting. On inspection the burners on the unit if you turn them on to fast they will not ignite. If you do not turn it off immediately then when go to turn it off it while ignite when the knob pass the ignition setting and cause a fire ball. Customer want to know how to disable the ignition when you are turning the burner off. Informed the customer that it is the way it was designed.Sr7737535582.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/11/2023

Arrived on site for washer making noise. Customer says noise at end of spin cycle. No error codes recorded. Ran test a few times and was able to hear the grinding of gearcase. Removed drum. Replaced gearcase and cam. Verified operation. Call complete.

We serviced a

FRIGIDAIRE RANGE

Model FGEF306TMFC

Near Waco, Texas 76710

Jonathan M

Job Details: 10/11/2023

"Arrived on site for bay range that wont turn off the right front burner. Inspected unit and work area. The customer advised that whenever they plug the unit in, the right front burner will sit on high and will not turn off regardless of the setting I did confirm the customers complaint and checked the infinite switch. Found the outer ring turning on and off in accordance with the infinite switch. I did find the infinite switch, making and breaking. Spoke to SW, and was advised that the issue is likely with the relay board and potentially the limiter. Bring the parts in the office. Will need to contact the home warranty from authorization as well as contacting the customer what parts are made available.; ordrng 1 316442063 (Power supply board) and 1 316442112 (Relay board)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 10/11/2023

Arrived on site for washer randomly flickering lights on ui display and not turning on. Upon arrival confirmed failure and found ui flickering and not responsive. Found voltage intermittent to ui but found no voltages drops and a stable polarized 121vac from outlet to control. Replaced ui and found same issue occuring. Rescheduled customer for 10/17/23 to complete repairs with new ACU. Ordering W11627413 ACU; ordrng 1 W11627413 (Acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, Texas 78660

Blake

Job Details: 10/11/2023

Arrived on site to inspect side by side refrigerator. I found the vibrating noise is due to the condenser vibrating on its mounts. I installed noise dampening shims to correct the noise. I also removed and replaced the FC door and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, Texas 78641

Miguel

Job Details: 10/11/2023

Arrived on site for oven power vent being broken. Found vent damaged on right. Removed door. Replaced lower vent. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Lorena, Texas 76655

Jonathan M

Job Details: 10/11/2023

"Arrived on site for a washing machine that is making sound to the beginning, middle, and end of the cycle. Started up a wash load and confirmed a grinding sound almost immediately upon the unit trying to spin. Checked underneath the unit and found the cam, belt and shifter all worn. Got authorization for parts and replaced all three components. Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Georgetown, Texas 78633

Gerry C

Job Details: 10/11/2023

KRFC704FPS05 GP arrived on site to inspect refrigerator ice maker not working. Ran the general ice maker test and the unit passed. Tested the ice maker fill valve and the unit did not produce any water. Tested voltage at the board and did not receive proper voltage. Replaced the control board and retested and the ice maker filled as designed. Informed the customer on use and care of the unit. No water leaks observed during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Waco, Texas 76712

Jonathan M

Job Details: 10/11/2023

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main wire harness and ran the unit through a normal icemaking session. Found the unit continue to short cycle before any major ice was being built up. I called whirlpool techline again and spoke to Leon SR# 7737463650. He advised that based on all the service history on this machine, the issue would be with the external drain pump, and advised us to unplug the unit from the external drain pump and plug it into the wall. He advised to watch and see if it made a slab of ice because if it did, the external drain pump was causing the failure. I did just that and found the unit still short cycle, even without the unit being plugged into the external drain pump. I called whirlpool, techline back and spoke to Kurt SR# 7737463650. He advised that the unit would be sent to review again. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Seguin, Texas 78155

Andrey

Job Details: 10/11/2023

"Arrived on site to test unit for no operating problem, tested unit found failed capacitor, replaced and tested unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/11/2023

"Arrived on site to replace previously diagnosed two right switches and front right element, replaced and tested, unit is now operating properly, job completed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, Texas 78642

David Z

Job Details: 10/11/2023

Customer unavailable today. Rescheduled for 10/17. Customer clarified the issue is the middle rack will only pull out 1/4 of the way. Ordered additional parts.; ordrng 4 W11561080 (Rack wheels)s and 2 W11561204 (Track)s

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/11/2023

Arrived on site for dryer not heat8ng. Upon arrival confirmed failure and found f4e4 and f4e3 in diagnostics. After further testing I found element grounded out and broken. Replaced element and retested unit. Found dryer heating as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Temple, Texas 76502

Sterling

Job Details: 10/11/2023

On arrival verified complaint on no spray from lower arm. Ran diagnostic test and found wash pump not activating. Found main control not sending voltage to wash pump and pump was at 7 ohms. Replaced main control and voltage reached the wash pump but wash pump only clicked. Replaced wash pump and ran diag test again. All operational test good. No leaks found during service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ2

Near Belton, Texas 76513

Sterling

Job Details: 10/11/2023

On arrival verified complaint of leak.found wrong parts ordered. Tub rack mounts were incorrect. Ordering w11553484 left hand and w11580025 right hand. Rescheduled for 10/17.; ordrng 1 W11553484 (Tub mount 3rd left hand) and 1 W11580025 (Tub rack mount 3rd level)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kyle, Texas 78640

Matthew

Job Details: 10/11/2023

Arrived onsite for condensation still forming on freezer gasket. Called techline. Leon-7737398511. Sent pictures of installation. Tech replied strips not installed properly. Sent reference for proper placement. Tech recommended reordering strip kit. Customer also stated unit has to be Set to 41 degrees to keep from freezing foods in fresh food section. At 41 degrees items are maintained and not freezing but customer states that thats too high. Ordering strips and air damper; ordrng 2 W11159728 (Foam strips)s and 1 WPW10479155 (Damper)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, Texas 78747

Leonardo

Job Details: 10/11/2023

"Arrived on site to inspect unit for loose glass door cover. Upon closer inspection found loose screws on bottom of door. Tightened screws, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA00

Near Austin, Texas 78746

Wesley

Job Details: 10/11/2023

Arrived onsite for overheating counter complaint and found unit installed properly under a rock counter top. All base functions operating as designed. Condenser fan working. All checks good.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS05

Near Canyon Lake, Texas 78133

Andrew

Job Details: 10/11/2023

Arrived on site to test unit for RF burner not igniting. Found burner was not converted to LP properly. Converted burner and verified other burners converted properly. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Liberty Hill, Texas 78642

David Z

Job Details: 10/11/2023

Arrived on site to diagnose dishwasher not finishing cycles. Found the wash motor completely dead and not pumping any water. Replaced wash motor and verified proper operation. Unit drains properly. Repair completed.

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Austin, Texas 78729

Paul

Job Details: 10/11/2023

Arrived onsite for a dryer making noise. I found the noise getting caused from back pressure on the vent. The vent that is on the machine is a spring coil vent and I advised the customer to add two elbows and a rigid aluminum vent to keep this from happening. The dryer is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Belton, Texas 76513

Sterling

Job Details: 10/11/2023

"On arrival verified washer noise compliant. It was not in a pattern and sounded like a coin. Customer states main,y heard during agitate. Found a dime beside the agitator rolling around in the small space beside it. Removed dime and that noise went away. Retested during diag mode and found another click sound during agitate. Found stator bolt slightly loose. Removed and verified it had blue loctite and reseated it in place. Noise stopped. Operational test good. No leaks detected during service. Job complete."