"Arrived on site for customer complaint of unit not cooling in freezer and not cold enough in fresh food section, found fans running, but compressor was not running, I activated compressor test and gained access to evaporator. Evaporator had a good frost pattern after about 10 minutes of running, found control boards failed.

Arrived on site for FLASHES ERROR CODE F8E0 - MIGHT NEED A BLOWER/ W11107275 - WONT TURN ON OVEN AT ALL. Unplugged oven to reset. Placed in bake to preheat to 350. Once oven reached 175 F8E0 came up as expected. Ran diagnostics and three error codes were stored all F8E0. Cleared error codes.Removed blower fan and installed new blower fan. Ran preheat at 350 and oven reached preheat. Allowed an additional five minutes to ensure oven was working s designed. No faults during preheat through high and low temps. Oven heating as designed. Job completed.

"Arrived on site for For the past 2 weeks, we have noticed an increasing occurrence of a very loud, grinding sounding noise. It was typically at the end of the spin cycle but now we sometimes hear it sooner. Placed in diagnostics and no error codes came on. Customer stated that they ran the washer recently and the noise went away. Placed in auto cycle and washer is running as designed without issue or noise. Inspected cam, actuator, and belt. All components looked good. Nothing was loose or not properly secured. No grease upon inspecting undercarriage either. Based on the noises I will be ordering a new belt to install upon return visit and returning with all parts JIC. Customer will take a video if the noise comes back. ; ordrng 1 W10808317 (Belt)"

Arrived on site to install previous diagnosed part. Removed failed wire harness with terminal block. Installed new. Customer did not have power cord on hand. Was not able to test operation. Spoken with customer on power cord and how to install. Job completed.

"Arrived onsite for washer error code. Upon arrival found R51 RPS failure. Tried putting unit in auto test but was unsuccessful, unit stopped with error code. Ran manual test spin and found bearings failed

Arrived onsite to replace part ordered by previous tech. Replaced transformer and capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to install previous diagnosed parts. Removed microwave appliance manager and installed new. Removed failed sensor and installed new. Tested operation and found error no longer appearing but does not heat. Will need inverter and mag. Removed failed mag and inverter and installed new. Tested operation, found unit heating. Reinstalled unit and tested operation. All tested good.

"Arrived n site for refrigerator not producing ice. Performed diagnostics and attempted to cycle ice maker. Measured voltage at connector and found none. Went to remove ice maker and found bad connection at back FC wall. Contacted ice maker and checked for secure connection. Monitored ice maker cycle. All tested good, no water leaks detected."

"Arrived on site for ice build up. Found fresh food evaporator not defrosting,diagnosed a defective thermistor,defrosted evaporator replaced thermistor and fan scroll. Changed defrost setting to basic.

"Arrived on site for washer knocking and leaking . Ran diagnostics unit kicked me out several times . Unit never got into full spin during diagnostics. Ordering console ,control, dispenser , will need second man . Call to set return ; ordrng 1 TWOMAN and 1 W11325580 (CONSOLE ) and 1 W11465532 (DISPENSER )"

"Arrived on site for Has occurred since day 3 of receipt and ever weekend of washing since that there is banging that makes extreme loud knocking sound and causes intense shaking of washing machine and movement of washing machine during spin cycle, also on two occasions this has also leaked water and I do not know from where Also, I have tried different load sizes, different load cycle options and so many other adjustments and this doesn?t seem to stop the shaking. Placed in diagnostics and got error code F0E5 (off balance load). Ran high speed spin test and basket is spinning as designed. I did hear a clicking noise while in high speed spin. Found service pointer W11520474 regarding noises from the ACU control. Removed control and installed new control. Ran high speed spin and noise is gone. Washer working as designed. No leaks detected. Job completed."

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker did not move when tested but was full of ice, harvest did not complete. Icemaker was not the correct model. Ordering correct icemaker. Office to reschedule ; ordrng 1 W11284458 (ICEMAKER )"

"Arrived on site to test unit for lid latch/magnet missing. Was sent with two parts but one had an empty bag. Replaced magnet, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for food freezing and no ice. Checked icemaker diagnosed a frozen fill line in liner wall customer will need to defrost the freezer to clear fill line. Powered unit off,unplugged damper,powered unit on with damper door closed found cold air migrating around housing. Added sealer in gaps between housing and liner,no air migrating with damper door closed.

Arrived on site for washer not draining. We inspected the unit and work area. We tested the unit and found the drain pump humming but not draining. We gained access to drain pump and found it clear of debris. We found the drain pump impeller spinning freely and not attached.We installed the new drain pump. We retested the unit and found it working as designed.

Arrived onsite and replaced clogged drain hose to repair unit draining problem. Unit is now operating as designed. All checks good.

Arrived on site to diagnose a washer that is not responding to user input. Found all is functioning properly at this time and no error codes were saved in control. Advised homeowner that ui is electrostatic and pushing buttons to hard can cause panel to malfunction.

"Arrived on site to diagnose oven with dead control panel. On arrival customer informed me a self clean was done on the lower oven. Found thermal fuse open. Replaced thermal fuse. Unit powered on and all elements are working as designed. Checked fans and found both fans blowing well. All is working as designed at this time, fuse overheated due to self clean. Call complete."

Arrived onsite for refrigerator freezing everything. Upon arrival RC was 21 degrees and FC at 13 degrees. Found damper door operating in tests. Pulled unit found thermistors reading correctly at control pin 5 1 and 2 for rc 3 and 4 for rc. Unit control needed. Replaced control and tested. Unit is now operating as designed. Job Completed.

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit was at 29 degrees in freezer, uncovered evap and found a bad frost pattern caused by restrictions or compressor issues, ordering parts to fix issues. Office to reschedule ; ordrng 1 2188823 (EVAP ) and 1 978027 (ACCESS) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10168473 (COMPRESSOR AND UV ) and 1 W10771114 (DRIER )"

"Arrived on site to diagnose a washer that is not spinning properly. Found rotor bolt loose, preventing proper spin. Tightened bolt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."

"Arrived on site to diagnose washer that customer says is not filling properly with water. On arrival checked for error codes and found 0 codes present. Called tech line and spoke with Joel, SR7730592279. Joel advised that if there are no errors present and the unit is filling it is working as designed. I set the cycle to heavy and deep water and ran it twice. Customer says the unit never fills that much normally, it fills less. Advised customer that the fill level was even a little high, but these are low water consumption units and they do not fill with water to the top of the basket. Unit fills enough to wash clothes thoroughly and that loads need to be loosely dropped in, and not packed or stuffed. Advised the tenant of use and care. No mechanical issues found at this time and all is working as designed. Call complete."

"Arrived on site and inspected dryer and found it is heating properly, took two videos. Took another video of airflow with vent disconnected. Took another video with vent connected showing restricted airflow on airflow meter and elevated temperatures in dryer due to lack of airflow. There is no issue with the dryer went to the exterior will need to be clean/clear properly before dryer is used again. If dryer is used again before it is properly cleaned damage to the dryer can be done by overheating.

Arrived on site to install previously diagnosed parts. I installed the new inner door and pads. I could not test the unit due to customer having sink and plumbing being worked on at the time of service. I did make sure the UI was working before departure. Call complete.

Arrived onsite for the wall oven not heating. Took wall oven out and took apart the panels. Replaced the blower fan motor and control board. Taped the power cord to the back of the oven so I can push oven back in all the way with no issues. Installed oven and it tested fine and its heating with no error codes coming on. But during testing the console would reset itself during the preheating. And the buttons would not respond to my demands. Had to reset the oven and the after reset the display was flickering. Will need to replaced the console and need to advise customer on the whirlpool app and updates. Ordering parts and office to schedule ; ordrng 1 W11396218 (Console)

"Arrived on site for fridge making loud noise. Upon arrival I found noise was present and coming from fan motor behind. Upon further inspection I found cause was due to fan seals around ice box were going bad causing ice to form around fan which then shredded the ice and through it into ice bin. After repair found ice motor fan functioning as designed and no longer making noise call complete."

Arrived onsite for the refrigerator not dispensing cube ice and not dispensing water. During testing found that the water dispenser is working just fine. But the solenoid that controls the cube and crushed selection is not working. It is getting voltage but not working. Ordering parts and office to schedule ; ordrng 1 WR55X10315 (UI control) and 1 WR17X11628 (Cover motor solenoid) and 1 WR2X7309 (Cover) and 1 WR62X23154 (Solenoid kit)

"Arrived onsite for fluctuations in temperature. Upon arrival found unit is functioning properly. Fridge and freezer temperature are good and unit is producing ice. Customer is recording temperature with thermometer. Explained to customer that that type of thermometer is not accurate for gauging temperature. It is slow to acclimate to actual temp. The fluctuations seem to be a result of the unit defrosting, which is normal. Checked condenser fan and coils. Cleaned coils for customer. Job complete"

Arrived on site to install previous diagnosed parts. We gained access to the vent assembly and replaced it with new. Job complete.

"Arrived on site to install previously diagnosed adapter to resolve ice building in FC. Installed new adapter and retested, along with defrosting ice from fan. Unit was set for 8 hour defrost. Retested. Unit is no longer making noise. Customer will follow up if issue returns. Call complete.

Arrived onsite for door not staying shut during use. Looked at the strike. Noticed the strike was straight out and not making good contact with the latch. Bent the strike down. Tested door. Door staying shut during a diagnostics cycle. No leaks at this time. Job complete

Arrived on site for a washing machine leaking from the front. Upon further inspection I found the bellow visibly torn and causing the leak I am ordering the part. Office to reschedule.; ordrng 1 W11106747 (Bellow)

"Arrived on site to test unit for not releasing rinse aid. Replaced dispenser(WPW10671905) with truck stock. Tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for a defective drain pump. Replaced drain pump,tested drain pump,water draining to sewage correctly customer will have installers install new tubing to sewage line."

Arrived onsite for previously diagnosed parts. Replaced pressure hose and tested. Unit is now operating as designed. Job Completed.

"Arrived on site for defective harness,installed a new harness,ran diagnostics heater powered on."

"Arrived on site for an unresponsive oven. Upon further inspection I found the UI not responding to touch. Although it was lit up. I cycled the power at the breaker and found the unit now being responsive. I found two labels for the oven and found one kept breaking, I am not sure if it is connected. However, one of them switched the oven on and off. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status. I activated each load and found no change in the status. I preheated the oven and found no change in the unit. I quoted the customer for the ACU per the tech sheet instructions. I did advise the customer his breaker situation tied to the oven is strange and let him know it could possibly be playing into it. I also advised the customer once the ACU is replaced there is a possibility of needing to replace the UI.

"Arrived on site to install previously diagnosed parts to resolve dead blower motor. Replaced motor and retested and unit still did not power on. Found voltage coming out of switch at 120, but as soon as motor tries to draw it drops voltage. Replaced switch and motor both. tested and unit is now blowing as designed.

Arrived on site for ice maker making too much ice . Found bin thermistor not ohm properly . Ordering thermistor. Also customer needs filter, ordering filter Call to set return ; ordrng 1 F2WC9I1 and 1 WPW10511923 (BIN )"

Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was bad. Replaced ice maker. Tested ice maker for harvest and made it all the way. Also tested for water fill test. And it filled with water. No leaks at this time. Job complete

"Arrived on site for dead dryer . Found thermal fuse had blown . Replaced fuse . All other fuses,thermostats,heater checked normal. Clean lint out from unit . All checked normal with dryer . Recommended getting exterior exhausted cleaned .

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the pump wash kit and diverter kit and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that?s making a clicking in clanking sound. Inspected unit and work area. Confirmed customers complaint and checked underneath unit. Found the cam and the shifter not engaged. For the service pointer on this unit, issues with the shifter and the shifter need to be replaced. Used a truck stock shifter to replace the new updated part. Tested unit and both manual spin and agitation. Unit is now working as designed. Call complete."

Arrived n site for microwave not heating. Removed unit and tested operation. Measured amp draw and found high voltage side not drawing voltage. Found failed control. Removed control with capacitor and diode and tested operation. Found unit still not heating. Traced voltage and found bad terminal connection to right side door switch. Adjusted connection and insured that connection was tight. Tested operation and found heating. Installed unit and tested again. All tested good. Spoke with customer on service performed.

"Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Saw some ice buildup. Opened up evaporator in refrigerator and saw the ice build up. Concluded that the thermistor inside of the refrigerator evaporator cover was bad. Didn?t have refrigerator evaporator, part is still on order. Office to reschedule"

Arrived on site for fridge not cooling and making a grinding noise. We inspected the unit and work area. We found the thermistors showing the proper temp in all compartments. We gained access to the freezer evaporator and found it covered in ice. We removed the ice box fan and found it in cased in ice. We cleared the ice from the ice box fan. We tested the wiring harness for the freezer and found the thermal fuse for the heating element open. We tested voltage to the freezer chassis and found 120 vac. I called no spoke to CS. We replaced the evaporator wiring harness. We tested the evap harness and found good continuity through out. The fridge is now going through defrost properly. Job complete.

I ran all of the loads in diagnostics for a while to see if it would trigger anything and did not. I gained access to the control and found all connectors connected properly. I gained access to the back of the unit and found the plug on the external pump was slightly out and I adjusted it. I found proper voltage at the wall.He advised it is possible the pump plug caused it. He advised due to no issue or mechanical failure at the time of service to not replace anything. I advised the customer of my findings. Call complete.

"Arrived on site for customer complaint of unit not maintaining proper temperature, I found failed UI control, I replaced UI control, unit tested good."

Arrived on site for a range with a dented control cover. I installed the new cover and the unit no longer has any damage. Call complete.

Arrived on job for complaints of not washing. Found wire nuts damaged at power box. After replacement test operation. No leaks detected at time of service.

"Arrived onsite for microwave intermittently not heating. return with mag cap diode, door switches and control.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for NO ICE OR WATER COMING OUT - NOT MAKING ICE AND WATER WILL NOT DISPENSE. Tested water dispenser and valve was not calling for water. Removed valve and replaced with new valve. Tested water at dispenser and valve was calling for water now, but was still not coming from dispenser. Removed filter and installed new filter. Water dispenser is dispensing water as designed. No leaks detected. Job completed."

"Arrived on site to inspect unit for not washing when button is pressed, upon inspection I found the main story button did have a delay, replaced control and all functions returned. Calibrated. Complete"

"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found faulty ice maker. Replaced ice maker, tested unit and unit is functioning properly. Harvest and fill completed. Did notice a small leak/drip from the spout connection. Residents will notify landlord to correct issue. Left water supply off for safety. Job complete"

Arrived on site for Defective icemaker replaced icemaker powered unit on icemaker ran through a harvest past icemaker filled with water

Arrived on site to diagnose a washer that is leaking. Found evidence of over sudsing and water all around top of tub ring. Advised homeowner on findings and no further repairs needed.

"Arrived on site for customer complaint of burner flames not low enough on simmer, I found all valves were adjusted to lowest setting, unit tested good.

Arrived onsite for the dryer not drying properly and getting a gas smell. During testing found that the vent is still clogged. I used the vent tester that I was provided. The vent being clogged is causing the smell which is the exhaust smell and causing the longer than normal dry times. Advised customer to have someone clean out the vent.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the motor, belt and splutch kit and tested in diagnostics. Unit is operating as designed. Tested unit in manual test mode in high speed spin and the unit continues to operate as designed. No water leaks observed during service, job completed."

"Arrived onsite to replace parts ordered by previous tech, as tech line recommendations. Replaced parts. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived on site to inspect unit for not spinning correctly, upon inspection found the unit was spinning very loudly, replaced gearcase and found the unit did not agitate, replaced clutch and all functions returned. Complete"

"Arrived on site for customer complaint of unit leaking, having a smell, and having brown stuff all over. Found out customer was not cleaning the unit out regularly, found leak coming from gasket, I replaced gasket, unit tested good. I took the door off to check dispenser, no leaks coming from dispenser, motor, hoses, valve or drain pump. Instructed customer to clean dishwasher on a monthly basis, and use less soap if they are going to pre wash dishes."

"Arrived on site for customer complaint of error code, found failed control, I replaced control, unit tested good."

Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Used customers ice that was in original bin and dispenser is dispensing ice as designed. No leaks detected. Job completed.

Arrived on site to diagnose a refrigerator that has lights not working. Found freezer led module failed and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site and inspected washer and found latch will not engage, replaced it and new one is stuck in closed position. Replaced control attempted to reset switch and this had no effect. Will need a new latch to correct issue. Run calibration once latch has been corrected.; ordrng 1 W11307244 (Latch)"

Arrived on job for complaints of leaks. Found trail of water from dispenser. Dispenser damaged order replacement. ; ordrng 1 W11465533 (DISPENSER )

Arrived onsite for dishwasher leaking. Upon arrival found unit leaking from center of sump. Job Completed.

"Arrived on site for no cool fridge . Found compressor not running . Replaced start relay . Compressor is humming but not running . Oh dead out windings . Compressor has failed . Unit will need sealed system .

"Arrived on site and inspected Kitchenaid French door refrigerator not cooling in the refrigerator compartment.Confirmed the complaint and checked temperatures and got 57 in the refrigerator compartment and-4 in the freezer compartment.Temperatures on UI were set to 35/-3.Observed a massive ice buildup behind the deli drawers pointing to a frozen ff evaporator.Called PR and advised him of the situation and he verified the part needed (KIT RC) was ordered, but not yet received in time for service call.Had the customer sign the DEFROST WAIVER. PLEASE GIVE CUSTOMER 48 hours heads up call so she can defrost the unit to avoid any damage to the unit.Will return with all previously ordered parts for repair.Needs more work.; ordrng 1 W11327989 (Assembly Evaporator Cover)"

"Arrived on site to test unit for leaking water. Found condenser pan had more than average amount of water from thawing unit out. Customer moved unit out and back into cabinet causing water to leak from pan. Removed water, tested unit, unit works good. No leaks detected form water connections or valve. Job complete."

"Arrived on job to replace previously diagnosed part. After replacement test operation. No fault code, dryer working properly."

"Arrived onsite for ice maker not working. Tested unit. Ice maker was not working. Checked dc voltage from the ice maker, and noticed numbers were low. Replaced ice maker. Ice maker started working right away. No issues at this time. Job complete.

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the seal was off and causing noises, fixed issue for now and ordering seal to fix issues correctly. Office to reschedule ; ordrng 1 ADHESIVE (ADHESIVE ) and 1 W10730752 (SEAL)"

Arrived on site for door issues. Found door not sealing remolded door gasket checked door seal good.

"Arrived on site and inspected dryer and found fan blades are scraping against cover, took picture. Flattened cover and this has provided enough clearance for blades. Apartment complex will need to add a vent hose to complete installation on dryer. Job complete"

"Arrived on site for damaged fresh food door. Replaced fresh food,door checked door seal good installed nameplate"

"Arrived on site for refrigerator not cooling properly as well as not making ice. Upon arrival customer stated that since March 25th unit wasmaking a ice well, half bin March 29th, and no ice on 30th of March and temps in both compartments found to be getting warmer. Upon entering diagnostics I ran and found the follow test results: Test 2= 23, test 4= 0, test 18= 4Test 23= 55, test 24= 66, test 25= 51, test 26= 01 & 40, test 28= 35, test 29= 13, test 30= 33, test 31= 25, test 33= 31, test 34= -18, test 35= 31, test 36= -7After documenting results with I house help, I called whirlpool techline and spoke with Adrian sr#7730178587. Adrian instructed me to Check p8-3&4 on the main control to ohm out thermistor in freezer where defrost issue is occurring. found 23.7 ohms and Adrian says thats a safe range for freezer thermistor. Also Ran test 89, 126 and found passing results and freezer now set to 8 hr regular defrost pie Adrians recommendation. At this time Adrian from techline is recommending that we replace the 3 way valve due to it possible leaking extra refrigerant into evap in freezer when its not supposed to. Updated CS on whirlpool recommendation. Wil need to reschedule upon confirmation from CS on sealed system repair. ; ordrng 1 W11099684 (3way valve) and 1 Unknown (Oil less no dye UV dryer) and 1 Unknown/research (Any additional oil less equipment needed for repairs)"

Arrived on site to diagnose a microwave/oven combo that is not responding to user input. Found ui faulty and replaced it. All is working properly at this time .

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit sump and tested. Unit is now operating as designed. No signs of leaks. Job Completed.

Arrived onsite and found unit operating with new clog in trap. Removed clog. Unit is now operating as designed and draining properly.

Arrived on site and inspected refrigerator and found Icemaker dispenser motor is working but bin is damaged. Also found if water line is disconnected below freezer door it will dispense fine. There is condensation on the front of the freezer door that is evident of an insulation void. A new door would also be needed. WR17X12079 ice bin WR78X11681 door ; ordrng 1 WR17X12079 (Ice bin) and 1 WR78X11681 (Freezer door)

"Arrived on site for door open code . Found upper interlock pushed back past micro switches, also from around lower interlocks bent . Reshaped metal, and set cam . All checked normal.

Arrived on job to replace previously diagnosed parts. After replacement test operation. Water working properly.

Arrived onsite for washer not agitating or spinning. Upon inspection found actuator jumped cam. Replaced actuator with version specific to whirlpools request in service bulletin. Tested unit and unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door not sealing properly and the elbow connector at the water lines in the bottom left hinge area leaking water, I removed and replaced the ice door kit and elbow connector and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed"

"Arrived on site to test unit for thumping noise while turning. Found earrings caught in felt pad causing thumping sound on drum ring bearing ribs. Removed earnings, tested unit, unit works good. Job complete."

"Arrived on site for a defective auger motor,replaced motor assembly tested ice dispenser unit working as designed.

"Arrived on site for customer complaint of unit powering on and off and UI control flickering, I found power supply at outlet tested good, found failed control boards, I replaced HV and UI controls, unit tested good."

"Arrived on site to inspect dishwasher for broken adjusters and rack, upon inspection found the upper rack hardware destroyed, replaced all hardware. Complete"

Arrived on site to diagnose a range that is not baking properly. Found oven temp too hot and adjusted calibration offset. All is working properly at this time.

"Arrived onsite for previously diagnosed parts. Replaced switches, found unit lever was also missing. CL assisted on site making a metal level to use door. Unit is now operating as designed. Job Completed."

"Arrived on site for customer complaint of unit leaking, found leak coming from water valve housing. Ordering valve housing. ; ordrng 1 W11173597 (Valve housing)"

"Arrived on site to perform sealed system repair as diagnosed previously. I removed and replaced the compressor kit (compressor, drier, access valve)and had to rearrange the system tubing. I vacuumed the system and it held pressure. Installed 5oz R134a refrigerant and tested pressures and the unit is holding good pressures. Checked evap and it has a good frost pattern.No water connections to the u;it, job completed."

Arrived on job for complaints of warm temperature. Found all fans running compressor running and no frost pattern. Will need SS repair order compressor and evaporator. ; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11459354 (EVAPORATOR )

"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found a defrost issue in the freezer section. Checked thermistors and defrost sensor and all checked good. Ran the unit through a forced defrost and found the unit defrosting. Spoke to PR and was advised to replace both main control, user interface, and thermistor for repair. ; ordrng 1 WPW10384183 (thermistor)"

"Arrived on site and inspected microwave and found no power showing on display, found fuse has failed. Replaced fuse and it started heating but fuse failed again after a few seconds. Will need to bring back fuse, magnetron and control to complete repair.; ordrng 3 W10138793 (Fuse)s and 1 W11342846 (Control) and 1 W11219761 (Harness)"