Service History 614

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near New Braunfels, Texas 78132

Andrey

Job Details: 07/11/2023

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running properly, job completed"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, Texas 78124

Andrey

Job Details: 07/11/2023

"Arrived on site to test unit for not operating properly, customer stated that at times none of the igniters are sparking, and then after a while it starts to work correctly, tested the unit and found all components are running properly, fired each burner 5-10 times with no issues, at this time unit is running as designed, if this issue continues then I recommend replacing switch harness and spark module, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Austin, Texas 78739

Matthew

Job Details: 07/11/2023

Arrived onsite for unit freezing food in fresh food section. Upon arrival inspected unit. Found no food frozen and internal temp at 38 degrees. Called tech line for assistance. Spoke to Adrian SR#7736834506. Customer stated when fridge is set to level 5(coldest) vegetables would freeze. Notified customer that this would happen if set to coldest. Customer has been alternating between temperatures. Notified customer to leave the settings as is and monitor since no food is freezing on current setting. Damper control is functioning and no error codes are present.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Burnet, Texas 78611

Maurice R

Job Details: 07/11/2023

"Arrived onsite for washer making a noise. On inspection during the spin cycle there was knocking noise come from the gearcase. Gain access to the gearcase and found oil on the rotor. Installed a gearcase,slider, clutch and rotor. Tested the unit, there was a noise the first time I ran the unit in diagnostics mode but it did not come back the second time I ran the diagnostics mode. The unit was operating as designed and no water leaks detected during service"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, Texas 78621

Joe Z

Job Details: 07/11/2023

Arrived onsite to install previously ordered part. Replaced ice container assembly. Test unit and is operas designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchaca, Texas 78652

Matthew

Job Details: 07/11/2023

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found unit has proper voltage. Control is powering on however the UI is not responding. Replaced UI. Tested unit and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Elgin, Texas 78621

Joe Z

Job Details: 07/11/2023

"Arrived on site for leaking water. Upon arrival inspected all lower components, tub, and hoses. No signs of leaks. Ran a normal cycle with no clothes . Unit filled, washed drained and spins correctly and no leaks found. Ran a normal cycle with full load of laundry. Unit filled, washed, drain and spins correctly. No leaks found. Cannot duplicate the issue. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Seguin, Texas 78155

Andrey

Job Details: 07/11/2023

"Arrived on site to test unit for not operating properly, tested unit found shift actuator making a rattling noise when trying to shift motor not engaging do to failed capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Burnet, Texas 78611

Maurice R

Job Details: 07/11/2023

"Arrived onsite for washer not completing a cycle. Customer said that 1 out every 5 load will not complete a cycle. I was trying to get in drain motor and it took 4 to 5 trucks to get in diagnostics mode. Once it was in diagnostics it completed the cycle without any issues. From what the current told me and the issue with getting it in diagnostics mode I really the control board, told customer to use it and call us if the issue continues. No water leaks detected."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78628

David Z

Job Details: 07/11/2023

"Arrived on site to diagnose dishwasher not heating. Ran unit and found F7E1 code for no heat. Tested in diagnostic and found no heat. Remobed heater and tested and found heater open. Replaced heater and retested. Verified all working as designed. Repair completed, no water leaks."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, Texas 78628

David Z

Job Details: 07/11/2023

Arrived on site to diagnose cooktop that had the front left and front right burners having trouble igniting. I tested the unit and found them slow to light. Applied fix outlined in service pointer W11643965. Aligned the burner head halves for a quick ignition. Tested unit and confirmed all working as designed. Repair completed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near San Marcos, Texas 78666

Kevin

Job Details: 07/11/2023

"Arrived on site and inspected microwave and found interior cavity light is out, disconnected power to microwave and replaced cavity bulb and it is now working, took one picture, job complete"

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near New Braunfels, Texas 78130

Kevin

Job Details: 07/11/2023

"Arrived on site and inspected range and found bake is not working, Replaced valve and igniter and it is now working, took one picture, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near New Braunfels, Texas 78130

Kevin

Job Details: 07/11/2023

"Arrived on site and inspected refrigerator and found ice production is good, freezer temperature is 1?, fresh food temperature is 40?. At this time refrigerator is operating normally, could not duplicate tenants experience at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, Texas 78130

Kevin

Job Details: 07/11/2023

"On site and inspected refrigerator and found homeowner has defrosted it. Found brown wire is loose in connection and after resetting it set refrigerator into diagnostics and heating element is working. Replaced main control to ensure correct operation, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, Texas 78130

Kevin

Job Details: 07/11/2023

"Arrived on site and inspect the dishwasher and found left mounting point is not secure. Builder has installed dishwasher below a hard surface countertop. Uninstalled dishwasher and confirmed that Springs, friction pads, and hinges are all good. Remounted dishwasher correctly and it is stable. Door will stay at 45? position and will lay flat, Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Kevin

Job Details: 07/11/2023

"Arrived on site and inspected washer and found safe error code F to E3, ran a calibration cycle and it completed properly. Ran a diagnostic cycle and it also completed properly and error code was not regenerated. found tub not centered and one is closer to front than the rear. No visible issues with gear case assembly. No noise during service call. Spoke with tech line they recommended discussing correct loading procedure with customer but other than that and re-centering basket no recommendations given. Washer is operating As intended, job complete. 7736831020"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, Texas 76537

David Z

Job Details: 07/11/2023

Arrived on site to diagnose dishwasher that customer says is not filling. Tested unit and confirmed no water entering unit. Checked valve and found valve was shut off going to dishwasher. Turned on water and retested. Verified proper flow and function. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, Texas 78666

Kevin

Job Details: 07/11/2023

"Arrived on site and inspected refrigerator and found evaporator is frosted over. Removed evaporator cover and found ground wire is loose and connector. Took pictures. After resetting it ran a diagnostic cycle to confirm heating element is working properly, Customer will defrost refrigerator manually To remove remaining frost, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near San Marcos, Texas 78666

Kevin

Job Details: 07/11/2023

"Arrived on site and found what customer is experiencing is control panel hot to the touch Because oven Vent is directly below right hand side. Homeowner is aware this is not a failure of the machine and just the way the machine is designed. Reported to safety there is no available adjustment or repair, job complete. 7736764672"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Georgetown, Texas 78633

Gerry C

Job Details: 07/11/2023

"KSGG700ESS3 Arrived to inspect bake temperature issues. The customer had an inspector perform tests and claimed the unit at 385, for a 350 bake. I tested the unit at 350 with a I-type thermocouple, center placed and the unit claimed preheat at 451 and then declined. Cycling temperatures were: 325, 380, 328, 378. I induced a -5 offset and advised the customer. No gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Dripping Springs, Texas 78620

Luis

Job Details: 07/11/2023

"Arrived on site for water leaking. Found ice build up in freezer section diagnosed a blocked frozen drain in freezer section,removed ice defrosted drain checked water flow through freezer drain good."

We serviced a

KITCHENAID OVEN

Model KOSE900HBS00

Near Waco, Texas 76705

Jonathan M

Job Details: 07/11/2023

"Arrived on site for an oven that is not heating in either side of the oven. Inspected unit and work area. The customer advised they ran through a self cleaning cycle and the unit had been overheating so they went ahead and flipped the breaker. After the unit cooled and they flipped the breaker on, they advised that the unit would not heat again. Remove the oven from the wall and checked oven. TOD thermostat. Found it open. Went ahead and replaced the oven TOD sensor. I tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Seguin, Texas 78155

Andrey

Job Details: 07/11/2023

"Arrived on site to test unit for squeaking noise, tested unit found unit is making squeaking noise and rattling, disassembled unit and found rattling noise coming from motor mounting and ceased idler bearing and rear rollers, installed sound pads, replaced all components in repair kit and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/11/2023

"Arrived on site for washer, inspected unit and work area. Unit was not connected to any water supply or electric. Unit was in a vacant apartment in the living space. I moved unit to the designated area and tested found that drain hose and tube where missing. I replaced parts needed and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/11/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit would stop in the middle of a cycle. Ran diagnostics and found no error codes. I then ran the a diagnostic cycle and after filling the unit just shut down. I found a bad control board and replaced it. Unit is now operating as designed. No leaks where observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/11/2023

Arrived on site to install new glass door. Installed new glass and unit is now good. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, Texas 78665

Kimo

Job Details: 07/11/2023

Arrived onsite for a range that will not ignite in the oven. Upon inspection I found that the igniter was burnt out. I replace it and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, Texas 78641

Gerry C

Job Details: 07/11/2023

WFG550S0LZ4 Arrived to inspect broke glass. I verified the issue and removed and replaced the glass and tested. The door operated as designed. Unit not connected to utilities at time of service.

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Austin, Texas 78701

Scott

Job Details: 07/11/2023

"Arrived on site for dryer not starting and long dry times . Ran diagnostics,no error codes . Did find second lint trap had never been cleaned . Customer instructed on how to get better performance out of unit . No water leaks detected. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Austin, Texas 78704

Scott

Job Details: 07/11/2023

Arrived on site for fridge freezing items on top shelf . Found temps set to cold . Upped temps and instructed on proper air flow . No water leaks detected at this time . Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Killeen, Texas 76542

Tyler

Job Details: 07/11/2023

Arrived on site for washer with broken strike on lid. Upon arrival confirmed issue and found strike broken in half. Installed new strike and found washer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Killeen, Texas 76543

Tyler

Job Details: 07/11/2023

Arrived on site for washer shutting off between rinse and spin cycle. Upon arrival confirmed failure and found f7e5 and f1e2 in diagnostics. After further testing I found actuator at 2.51k. Replaced actuator and control then retested unit in normal wash cycle with laundry. Found unit could complete a full cycle from start to finish without failure or leak. Call complete

We serviced a

GE REFRIGERATOR

Model GFE29HSDASS

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/11/2023

Arrived on site for refrigerator needing previous diagnosed evap Rc thermistor. Upon arrival reconfirmed issue and installed thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Killeen, Texas 76549

Tyler

Job Details: 07/11/2023

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found fc ice maker in off position and rc ice maker showing E5 in diagnostics. Found fc ice maker operating as designed with turned on with no leaks. Found inlet valve failing on rc ice maker fill side. Replaced valve and found error code removed from ice maker and unit harvesting and filling as designed with no leaks. Informed customer to give unit 24 hrs to fill bins. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Briarcliff, Texas 78669

Luis

Job Details: 07/11/2023

Arrived on site for water leaking. Found icemaker over spraying during fill inserted fill tube fully into icemaker to prevent over spraying cleared water .

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, Texas 78653

Wesley

Job Details: 07/11/2023

Arrived onsite for off balance symtpom and found untinfeel under basket advisory. Replaced basket and tested. Calibrated. Unit is set up and appears to be operating as designed. Advised customer on operation and performance.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Manor, Texas 78653

Wesley

Job Details: 07/11/2023

Arrived onsite and replaced the cam and the belt due to cam wear and grinding sound during transition. Advised customer on findings. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Burnet, Texas 78611

Maurice R

Job Details: 07/11/2023

Arrived onsite for ice machine making to much ice. I installed a new bin thermistor on the unit. Told the customer to watch and see if stops once the ice gets to the thermistor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 07/11/2023

Arrived onsite for dryer making a noise. On inspection the unit made a scratch noise when you started it. On inspection found the blower wheel was hitting the blower housing. I found that the motor was sitting crooked an one side of the blower unit stuck out further then the other side making the wheel hit the housing. I gain about to the motor and un clipped and straightened it up and re clipped down I add the damper pads around the motor and blower to help with vibration . That fixed the noise that they where having. The unit is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, Texas 78628

Maurice R

Job Details: 07/11/2023

"Arrived onsite for dishwasher with no power. On inspection I found unit with no power I flipped the power from the dishwasher to the garbage disposal and the unit came on. I asked the customer if they were using it when the power shut off, he said yes. They have 20 amp GFI breaker for the dishwasher. Ran the unit through the diagnostic mode twice to see if I could trip the breaker. It made it through both test, I found a error in memory of FAE2. Motor electrical failure, I cleared the error and ran it through diagnostics again to,see if the error would come back, it did not come back. Told the customer that the breaker could be getting weak and if it happens again that we will replace the pump and motor. No was detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 07/11/2023

Spray arm fixed the issue on 7/10/23

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Lakeway, Texas 78738

Luis

Job Details: 07/11/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS3

Near Johnson City, Texas 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for burners not working, tested unit found cook top control is not responding to any touch, exposed user interface and did not find any loose wires, will need to replace cooktop control interface, ordering additional parts to ensure completion, offer to reschedule ; ordrng 1 W11208294 (User interface) and 1 W10886867 (Module) and 1 W11100619 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, Texas 78751

Matthew

Job Details: 07/10/2023

"Arrived onsite for unit not cooling in properly especially in the freezer compartment. Upon arrival inspected unit. Found freezer section about room temp and no frost pattern on evaporator. Called tech line for assistance. Spoke to Chris. SR#7736810148. Ran test 4 and on step 5 the evaporator did build frost. Tech recommend UI on freezer door. While exiting test mode the freezer led began strobing, ordering main control. Customer will need to manually thaw until 24-48 hrs before next visit. Need to replace controls and work fresh food buildup per service pointer. Schedule for the 18th. ; schdld next appmnt for 7/18 TUE !"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 07/10/2023

"WTW8500DC0 Arrived to inspect broken lid and error codes. The unit had F2E1 as the only stored error. I found the lid had failed and installed the replacement. The rubber rear trim piece had dislodged and the lid will require reorder. The gearcase had failed and there were signs of oil and rusty water that had leaked out. The wash plate was seized in place and could not be removed. Office to authorize and order the wash plate, gear case, slider and rotor. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11102314 (Lid) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider Kit) and 1 W10754161 (Rotor) and 1 W10752283 (Wash plate) and 1 PartAutho (Part Autho)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 07/10/2023

"10-2 stored in memory and I cleared for testing. I found a substantial dent in the left rear of the tub and it appeared the right rear was deformed as well, and the tub will require replacement. The door gasket was folded in the upper left corner and I re-formed it and found the leaking may have been coming from the area, but could not confirm. The rinse agent was still set to the A3 level, too much for the customers use and local water, and I set it to the preferred level of A1. Office to order tub assembly and schedule for two hours. No leaks of the water supply observed during service. ; ordrng 1 W11409866 (Tub) and 1 TubR/RTime (2 hours)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose ice machine not filling. On arrival tested the unit and found no water entering the machine. I noticed that the valve is humming, but the filter is not fully seated causing no flow. I found an aftermarket filter that doesn't appear to fit properly and won't lock in. Advised to buy whirlpool recommended filter. I ran the unit after due to customer also saying ice has been small for some time. When I did run it I found the water level isn't getting high enough to make full sized cubes. I replaced the recirc pump and retested. I found the replacement pump ran, but it was vibrating and making abnormal noises. Reordering pump due to defective one, and also a filter housing in case new / proper filter doesn't seat.; ordrng 1 W10747426 (Recirc Pump) and 1 W11266112 (Filter Head) and 1 W10863947 (Tube) and 1 F2WC9I1 (Filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Rogers, Texas 76569

Tyler

Job Details: 07/10/2023

"Arrived on site for refrigerator not cooling or dispensing ice. Upon arrival found unit was cooling and customer stated they had found unit in off position and were eventually able to get it turned back on and u it is making ice. Found auger motor and yoke broken and not dispensing ice properly. Ordering WPW10309864 Divider, WP67006341 divider gasket, W11671282 auger motor, W11378860 spacer, WP63052-2 yoke and rescheduled customer for 07/17/23 to complete repairs.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor) and 1 W11378860 (Spacer) and 1 WP67006341 (Divider gasket) and 1 WP63052-2 (Yoke)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Austin, Texas 78750

Kimo

Job Details: 07/10/2023

"Arrived onsite for a wall Mw with a cavity bulb that is not working. Upon arrival I replace the bulb and found no change. I am ordering the transformer,housing,filter and another bulb and having the offer reschedule ; ordrng 1 WPW10490593 (HOUSNG-LMP) and 1 WP9760588 (TRANSFORMR) and 1 W10886919 (Bulb) and 1 W11578573 (FILTER)"

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Austin, Texas 78738

Scott

Job Details: 07/10/2023

Arrived on site for fan not working . Light are working . Can just hear a control click when fan is Selected . Ordering control and fan 7-17. ; ordrng 1 WPW10716813 (Control) and 1 W11245979 (Cap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78750

Kimo

Job Details: 07/10/2023

"Arrived onsite for a DW that will not start and makes a humming noise. Upon inspection I found that the unit started up for me but it was making a buzzing noise when its running. Upon further inspection I found that the tub blanket/shield is missing and the installation kit was damaged. I am ordering the sump&motor, shield, and insulation kit. And have the office reschedule ; ordrng 1 W11553445 (SHIELD) and 1 W11502191 (Installation kit) and 1 W11416362 (PUMP&MOTOR)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Round Rock, Texas 78681

Kimo

Job Details: 07/10/2023

"Arrived onsite for a dryer that is making a Thumping sound when in use. Upon inspection I found that this was caused by a loose blower wheel. I attempted to replace the wheel but it would not come off of the motor I am ordering the housing,seal,screws, and bracket. To complete the call rescheduled date 07/17/23; ordrng 1 W10888146 (HOUSING) and 1 W11596046 (SEAL) and 4 WP489463 (SCREW)s and 1 W11481730 (BRACKET)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS1

Near Round Rock, Texas 78681

Kimo

Job Details: 07/10/2023

Arrived onsite for a rang with a gas leak upon inspection I found the leak coming from the center burner valve I called safety and advised them of my findings Sr#7736733160. The I replace the valve and tested and found no leaks after; ordrng 2 WP3196557 (SCREW)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose refrigerator not making ice. Examined door harness and found multiple broken wires in the harness, requiring a new door to resolve. Ordering door and autho. Office to schedule when door arrives/approval. ; ordrng 1 LW11037733 (Freezer Door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78628

Lou

Job Details: 07/10/2023

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The unit filled with water and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. When I verified the model/serial numbers, I found the model number off by one digit and the sump/motor assembly prescreened for today was the incorrect part. I am ordering the sump/motor assembly and CNOTE-PLACE ON CANCELLATION LIST and scheduled for 07/17/23. No water leaks observed during service.; ordrng 1 W11025157 (Sump/motor assembly) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Dripping Springs, Texas 78620

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit found oven display not working, customer stated that left oven start butt is not working and griddle is not getting hot, tested unit found button is broken and shorted griddle infinite switch, unit does not have a M/S tag, advised customer to call Jenn air so they can provide him with one, ordering parts office to reschedule ; ordrng 1 W11318834 (Griddle control) and 1 W11319196 (Oven start button) and 1 W11602621 (Griddle assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Kingsland, Texas 78639

Gerry C

Job Details: 07/10/2023

"WDTA50SAKZ1 Arrived to inspect no power. I verified power to the unit and up to the main control. Upon inspection of the UI control, I found signs of the console assembly leaking and allowing water into the circuit, causing the UI to fail. Office to order console assembly. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11660284 (Console Assy) and 1 W11579528 (Kick Panel) and 1 W11551775 (Screw)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/10/2023

Arrived on site for refrigerator with fc door not allowing gasket to stay locked in place on door when it was opened. Upon arrival confirmed issue and found lower side of fc door liner separating and not able to hold gasket it place. Tried replacing gasket and found same result. Will need office to reschedule once Availability of fc door is known. 216-526-0830 Cynthia; ordrng 1 W11182143 (Nameplate) and 1 LW10680729 (Door fc)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was error code F3E1. Found a Technical Service Pointer #: W11659190 for the sensor or harness. Im ordering the main harness and reschedule to return when parts are available.; ordrng 1 W11245673 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Park, Texas 78613

Kimo

Job Details: 07/10/2023

Arrived onsite for a washer that will not spin upon arrival I call technician and advise Bob at techline of what weve done already and was told that it could be the control or the harness I replace the control and tested the unit and found no change even after performing a calibration. I am ordering the control and suspension and rescheduled of the 07/21/23 cx would like a 4:30pm appointment sr#7736823229. ; ordrng 1 W11652038 (HARNS-WIRE) and 1 W10780045 (SUSPENSION)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, Texas 78723

Joe Z

Job Details: 07/10/2023

"Arrived on site for leaking. Upon arrival found leaking rinse aid from inside outer panel. Removed panel for inspection. Found leaking from dispenser. Test unit and filled, washed and drains correctly. Need to replace dispenser. Ordering dispenser. Office to reschedule ; ordrng 1 W11412300 (Dispenser)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Johnson City, Texas 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for low ice production, customer stated that it will make ice slowly but it all melts, tested unit found door not sealing properly do to door magnet is not on the correct side and cabinet gets in the way, notice that customer has a R/O system connected to unit but system is dual tank and water pressure coming in is good but found that water in the R/O tanks is not being produced fast enough and the unit starts to run dry after 2 ice sheets, customer will look into getting a R/O pump to increase water production, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Johnson City, Texas 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for not going into spin cycle, tested unit found failed capacitor, inspected gear case and found no signs of failure, replaced capacitor and tested unit is now running as designed, no leaks detected job complete"

We serviced a

SAMSUNG DRYER

Model DV22K6800EW/A1

Near Johnson City, Texas 78636

Andrew

Job Details: 07/10/2023

"Arrived on site to test clean unit. Customer wanted ventilation in wall cleared. Advised we do not provide that service. No service provided, no fee collected. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Austin, Texas 78704

Luis

Job Details: 07/10/2023

"Arrived on site. Adjusted mullion rail tested door operation good,replaced defective right door gasket checked door seal good. Powered unit off,disconnected damper powered unit on found cold air seeping from damper and around housing,replaced defective damper,added sealer around housing until air was no longer felt seeping through."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Austin, Texas 78721

Matthew

Job Details: 07/10/2023

"Arrived onsite for faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, Texas 78744

Matthew

Job Details: 07/10/2023

"Arrived onsite to replace control. Customer notified me that again once out of 4-5 loads it had the intermittent pause. Ran diagnostics and again, no error codes. Replaced control and tested. All checks good. Customer will monitor. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Austin, Texas 78753

Joe Z

Job Details: 07/10/2023

"Arrived on site for not cooling. Upon arrival, inspected unit and entire evaporator is covered in ice. Began defrosting evaporator manually with blower and steamer. Inspected control per service pointer and is correct. Cleared all ice from evaporator and found harness to heater is not connected. Secured connection to heater and forced defrost. Heater is now energizing and pulling correct amperage. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Austin, Texas 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for condensation in drum. Upon arrival inspected unit and cannot find any condensation. Tenant states that she has been using unit and it has not happened again. Cannot duplicate the issue at this time. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for not finishing cycles upon arrival ran diagnostics and there are no saved error codes. Ran vent test and passed. Test unit and is operating correctly. Found tenant is using sensor dry with Ecco boost. Recommend that customer uses time dry to get the type of drying she prefers. Unit is operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, Texas 78758

Wesley

Job Details: 07/10/2023

Arrived onsite and found unit operating with off balance error because of failed suspension. Replaced the suspension. Leveled unit. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was range leaking gas per gas company. Gas was turned off at the valve on the wall, I turned it back on and tested all gas connections and all the valves and checked the orifices for any leaks and found no leaks. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Park, Texas 78613

Maurice R

Job Details: 07/10/2023

Arrived onsite for icemaker not producing ice. On inspection did the icebox self test and it did nothing. Replaced the icemaker and retested the unit and it passed the self test. No water leaks detected during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site to test unit for no ice production. Found reservoir not filling. Removed filter and unit now working as designed. Advised customer filter is faulty. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, Texas 78745

Luis

Job Details: 07/10/2023

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, Texas 78654

Gerry C

Job Details: 07/10/2023

"KRFC300ESS07 Arrived to inspect tapping noise. The customer provided a recording and I could clearly hear the safety tag on the cord, tapping the wall or back of the unit. I pulled the unit and verified the issue and removed the tag. The issue was resolved and there was no more tapping while the condenser fan was running. No leaks observed during service."

We serviced a

GE WASHER

Model GFWR2700H1WW

Near Florence, Texas 76527

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose washer that was making noise when running. Customer says it was both banging and making loud noise. I ran the unit and confirmed both the noise and banging. I checked the basket and found play between the tub and the basket, indicating a failing or bent support on the basket assembly. When spinning the basket is gyrating/wobbling. Can also hear excessive bearing noise coming from the unit, bearing also failed. Advised customer the until will need a new basket / support and a rear tub. Customer declined repairs since cost will be as much as a new unit. Collected diagnostic fee"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Niederwald, Texas 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and found customer experienced water on floor, found all functions in diagnostic cycle and found when washer drained standpipe is overflowing, sent a short video to KB/service management. Recommended that homeowner contact builder and have them correct standpipe, job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Belton, Texas 76513

Jonathan M

Job Details: 07/10/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lid and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Morgan's Point Resort, Texas 76513

Jonathan M

Job Details: 07/10/2023

"Arrived on site for a washing machine that is still having ongoing issues from the previous service. Inspected unit and work area. The customer advised that the unit just makes it grinding noise and does not actually start the cycle. Ran made it through diagnostics and found an F7 E6 (motor circuit open) error code. Ran unit through an auto test with the bottom cover shield pulled off. Found the unit fill and ran properly, but went when it went to agitate, found the shifter would pull the cam most of the way, but did not actually shift it fully into agitation, and would make that grinding noise. I unplugged the unit and tested the cam. Found the cam shift into place while turning the drive pulley. Tested the unit again and found the unit start to agitate. Went ahead and replaced both the cam and the actuator and tested the unit. The unit began to work and operate as designed. Tested the unit twice and both diagnostic tests passed without any issue. Advised the customer to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Austin, Texas 78748

Scott

Job Details: 07/10/2023

Arrived on site for washer not draining . Unit has standing water in tub . Vacuum out water and found drain catch full of debris . Cleaned catch and bellow . Ran diagnostics only long drain error . Unit passed test wash . Now draining properly . No water leaks detected at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Troy, Texas 76579

Jonathan M

Job Details: 07/10/2023

Arrived on site for a dryer that is making squeaking sounds as the drum turns. Inspected unit and work area. Did confirm the customers complaint and from the sounds coming from the rollers. Opened the unit up and confirmed that the rollers were stuck and causing squeaking sounds as they spun by hand. Replaced the idler pulley and rollers and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Austin, Texas 78749

Scott

Job Details: 07/10/2023

"Arrived on site for warmer then normal on side cabniet . Following service pointer ,replaced control. Explained higher surface temp are normal. With this type of fridge is normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Austin, Texas 78738

Scott

Job Details: 07/10/2023

Arrived on site for dryer taking long time to dry loads . Ran flow and temp checks . Found unit has a restricted air flow . Recommended customer have maintenance dept clean vents again . Job complete

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Leander, Texas 78645

Maurice R

Job Details: 07/10/2023

"Arrived onsite for previously diagnosed parts. On inspection found the right latch was broken, I replaced the latches and switches and tested the unit and it was working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Leander, Texas 78645

Maurice R

Job Details: 07/10/2023

"Arrived onsite for washer not finishing a cycle. Talking with the customer some times it would finish a cycle, other it would not finish the cycle. Looked under the unit and it was clean of any oil dropped the pulley cover and it was clear of any oil. I ran the unit in diagnostics mode and it did not have any issues. I think it might be when clothes are in the unit the issues may arise. The basket was leveled, l replace the control board and the actuator. Calibrated the unit and rear diagnostics. The unit passed the diagnostics mode. The unit is operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Killeen, Texas 76542

Tyler

Job Details: 07/10/2023

Arrived on site for walloven not heating g at all in either compartment. Upon arrival confirmed issue and found all bake and broil elements intact and functioning. Found no voltage coming from ACU but tods were both working. Replaced control and found both compartments could heat to 350 degrees as designed call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78732

Paul

Job Details: 07/10/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I defrosted the RC evaporator coil and replaced the fan/harness and installed a shim on the drip pan. I made sure the drain tube was clear. I replaced the UI and tested the unit. All functions are working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Killeen, Texas 76549

Tyler

Job Details: 07/10/2023

"Arrived on site for range not heating past 200 degrees. Upon arrival confirmed issue and found bake element had broken and Burnt up, replaced element then reassembled and test3d unit. Found range heating as designed call complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/10/2023

"Arrived on site for washer smelling like rubber at end of cycle. Upon arrival found no errors. Inspected unit underneath and found cam and belt worn down and rubbing heavily on cam. Replaced cam, belt, and capacitor. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS22

Near Briarcliff, Texas 78669

Scott

Job Details: 07/10/2023

Arrived on site for wall oven flashing 9-0 error . Ran diagnostics only error code . Flipped breaker and ran for preheat cycle . Also ran microwave while oven preheated . All checked normal. Recommended if error comes back to replace breaker and check wiring on range . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Spicewood, Texas 78669

Scott

Job Details: 07/10/2023

Arrived on site for issues with ice maker and bin crisper . Found plastic rake guard had come off and fresh food bin was missing clear window . Replaced bin and icemaker . Ran harvest on IM all checked normal. On water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Austin, Texas 78732

Paul

Job Details: 07/10/2023

"Arrived onsite for a washer making banging noises. The customer stated it banged when going into spin on the first couple of loads she ran but stated it hasnt done it since. I found the washer leaking down hill in the front. I leveled the washer so the door would not swing open. I found no stored error codes. I found the shocks, springs, and counterweights in good condition. I ran the diagnostics cycle and found it working as designed. I went over detergent use and settings with the customer. There were no water leaks present at the time of service. Call complete."

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site and replaced previously diagnosed burner heads. Unit currently working as designed. Advised customer to monitor if issue persists call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/10/2023

Arrived on site for a refrigerator that is leaking water. Inspected unit and work area. The customer advised they already knew what the problem was and showed me a piece that appeared to be broken. Found the issue with the water valve off the backside of the unit. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Leander, Texas 78641

Maurice R

Job Details: 07/10/2023

Arrived onsite for cooktop not igniting correctly. On inspection 3 of the 6 burners knob were hard to turn and one had the stem broken. Replaced the manifolds and retest the valves. The valves are working as designed and no gas leaks detected during service. No serial or model was visible. There is a shelf that is blocking the model and serial label.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 07/10/2023

Arrived onsite for dishwasher leaking. On inspection I ran the unit in diagnostics mode 2 time and no water leaks. I put the unit into the 1 hr wash cycle and still no leaks. The customer showed me video that there was 1:15 left in the cycle when the water started to leak from the bottom of the door. She said every time she heard the water hit the door it leaked. The spray arm was separating once it got extremely hot in the unit and the water was coming out the side of the spray arm and making a wave that would go over front lip of the tub and leak from the bottom of the door. Chase said to install the arm at no charge. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site and replaced previously diagnosed compressor. Charged system with nitrogen to 140psi and found leak at condenser. Removed leak lint and installed coupling. Vacuumed system and held pressure for 20 mins. Charged to specs and found no signs of any refrigerant leak. Ideal frost pattern developing on evap as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Uhland, Texas 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and replaced icemaker, fill tube, and dual valve diagnosed by previous technician. Icemaker will still not fill and water will not dispense on door. Removed water filter And inserted bypass and water will now dispense on door. Either water filter has failed or filter housing has failed. Recommended that homeowner replace water filter it has never been done. If issue continues filter housing will need to be replaced."