Service History 614

Near Kyle, TX 78640
Leonardo
Job Details: 06/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit draining correctly job complete no leaks present at this time.
Near China Spring, TX 76633
Jonathan M
Job Details: 06/05/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that is leaking on the bottom of the unit intermittently and not draining out all the water intermittently. Inspected unit and work area. Customer advised that the leaking issue is intermittent and generally happens on heavier loads. Placed unit in service diagnostics and found an F0E5(off balance load) error code. Ran unit through an auto test and found the drain pump buzzing but barely pushing water out. Found unit slightly leaking from the drain hose on the back where it connects due to a poor connection. Replaced drain pump and adjusted the hose. Tested he unit through an auto cycle and manual tests and unit ran as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/05/2020
DISPOSAL WHIRLPOOL CXL
Near Austin, TX 78722
Wesley
Job Details: 06/05/2020
DRYER MAYTAG DE313 Arrived onsite and replaced the belt and the rollers. All checks good. Unit is now operating as designed.
Near Austin, TX 78725
Eman J.
Job Details: 06/05/2020
RANGE AMANA AGR5330BAS3 "Arrived onsite for range burners not working. Tested system found burners low setting was off. Adjusted burner flame, tested system, everything works as designed. Customer light bulb broke off in socket. Ordering socket W10856866 and bulb W10888179. ; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)"
Near Georgetown, TX 78626
Al
Job Details: 06/05/2020
REFRIGERATOR AMANA ABB1921WEW3 "Called Whirlpool Tech line and spoke KEVIN SR# 7727994212I metal is closed so defrost heater should be energized Kevin instructed me to order the defrost heater and return with the main control.Spoke with CS in reference to the service pointer concerning the drain tube.Part is covered, service and labor in not.Ordering the defrost heater.Customer also signed the defrost waiver and will defrost unit 24 hours before the return visit.; ordrng 1 12729127 (EVAPORATOR HEATER)"
Near Austin, TX 78744
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to replace all tubings. Replaced tubings test unit for leaks no leaks present job complete unit working as designed.
Near Georgetown, TX 78633
Al
Job Details: 06/05/2020
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived to inspect dishwasher still running several hours.Confirmed the complaint and removed and replaced the sensor.Attempted to remove and replace the control and door wouldn’t come off for me to change the control.Advised customer office will send another technician out to complete the repair.Needs more work Office to reschedule with customer.NOAR; O-emld tckt
Near Belton, TX 76513
Jonathan M
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s condensating in the refrigerator section. Inspected unit and work area. Noticed the door was not closing of the mullion not being engaged on the frame. Tested the Molean and found it defective. Replaced mullion and tested unit. All gasket edges are sealing properly and unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/05/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to install previous parts. Removed dispenser, control and harness. Installed new parts. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Paul
Job Details: 06/05/2020
REFRIGERATOR LG LFX31925ST/03 "Arrived onsite for a refrigerator to possibly replaced previous diagnosed sealed system parts. I confirmed the compressor was defective and not pumping refrigerant. I found the system fully charged. I recovered the refrigerant and removed the old drier and the lines from the compressor. When I opened the new compressor box I found that the new compressor that was sent was a universal compressor and since this was a 2012 unit it would require replacing the control and updating the software with a jig. Ordering parts authorization & EBR75234703 PCB ASSEMBLY,MAIN. Sending routing a message to weigh the call. ; ordrng 1 EBR75234703 (PCB ASSEMBLY,MAIN)"
Near Buda, TX 78610
Brandon
Job Details: 06/05/2020
WASHER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of unit not shutting off, found faulty timer, I replaced timer, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 06/05/2020
FREEZER WHIRLPOOL KFIL27CXMS0 "Arrived on site to inspect refrigerator ic smacked not working and water barely dispensing. Upon further inspection, I tested the water dispenser and the water came out slowly. Removed the filter and placed a bypass in the filter head and retested. Water came out as designed, but when putting the bypass in there was no suction. Tested the ice maker and it failed. Also found the FC evaporator drain tube clogged causing water to ice up in the bottom of the FC and water spill out the door.I removed and replaced the ice maker and filter head/reservoir and cleared the evaporator drain tube. Tested all components and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Found damaged panel opened new box and found damaged panel. Will need to order new panel W11180283. Office to reschedule. ; ordrng 1 W11180283 (PANEL)
Near Austin, TX 78745
Leonardo
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Found damaged panel opened new box and found damaged panel. Will need to order new panel W11180283. Office to reschedule. ; ordrng 1 W11180283 (PANEL)
Near Austin, TX 78723
Andy
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for refrigerator RC and FC lights not working. Tested and inspected unit and found failed FC light module. Removed failed part and found wire for light broken and is too far back in liner to reach. Called tech line and spoke with Joel (SR# 7727994949) and made aware of issues and what was found. Was instructed that light issue is unrepairable. No repairs are to be done at this time. Office to follow up with warranty. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL ED27DQXXN02 Arrived onsite for the refrigerator section not cooling. During testing found that the Evaporator fan was not on. I removed the evaporator cover and found that the fan was spinning slowing and when I removed the cover all the way out the fan started working properly. Found that the evap fan was not installed correctly and it out of alignment. Also found that the neutral wire to the fan had a Knick and grounding out on the cover causing the fan to run slowly. Causing the no cooling issue. Repaired neutral wire and realign the fan in the correct spot and put the fan wires in the correct spot. All functions tested good. Put cover back on and now we are getting good air flow. Complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for fridge not cooling in the freezer. I did a temp test in the fresh food and freezer. I was getting 32 in the freezer and 50 in he fresh food. I checked the compressor and found the compressor extremely hot. I gained access to the evap in the freezer and fresh food. I ran test 4 and found no frost pattern showing up on th fresh food evaporator, and only half a frost pattern on the freezer evap. I am ordering a compressor W10832994, UV dryer WPW10143759, access valve W10913906, 3 way valve W11094466, 2 hours, and sealed system. Office to reschedule. ; ordrng 1 2HOUR (2 HOUR) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11094466 (valve) and 1 W11094466 (valve) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Lou
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect refrigerator humidity drawer stuck. Upon further inspection, the customer demonstrated that both crisper drawers were not functioning properly. When I pulled the drawer out it got stuck and then fell off the rails. I found that the rails were bowed out and not making good contact with the pan rails. I am ordering both shelves with rollers and scheduled return serviceNo water leaks observed during service.; ordrng 2 W11243759 (shelf-glas)s"
Near Round Rock, TX 78664
Cliff
Job Details: 06/05/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived on site to diagnose a washing machine with water that will not turn off. Found failed water valve assembly. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 06/05/2020
MICROWAVE GE SCB1001MSS01 "Arrived on site to replace failed digitron, I replaced digitron, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 06/05/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspection said the unit is showing to be heating too hot. I tested temps in the oven with my thermal lead and temp average is 356 degrees. While testing, I notice the time read 354am. Customer advised that the time and date always jump. I removed and replaced the console and main ACU ad programmed. Recommended that the customer get the whirlpool app on their phone wind connect the unit to WiFi. Provided the Whirlpool WiFi connect team number to the customer if they needed assistance. Job completed."
Near Hutto, TX 78634
Cliff
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator that is not defrosting. Tested unit and found evaporator thermistor not registering through diagnostics. Found thermistor connection not complete. Rewired thermistor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site for no cool. Ohmed compressor windings diagnosed a short in the compressor windings. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly AUTHO JQJFN00AL2"
Near Lakeway, TX 78734
Brandon
Job Details: 06/05/2020
WASHER FRIGIDAIRE FAFW3921NW0 "Arrived on site for customer complaint of unit not completing cycles, found e11 error code, pressure switch error. Recommended by manufacturer to replace pressure switch, if problem continues, will need to also replace main control. ; ordrng 1 134762010 (switch,pressure) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78737
Leonardo
Job Details: 06/05/2020
DISHWASHER UNKNOWN DD24DAX9N Arrived on site to test unit for unit not getting any water. Found bad valve ordering new valve requesting for 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 529730 (VALVE )
Near Mustang Ridge, TX 78610
Robert
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to install UI control. After replacement test operation still not working. Called tech line 7727989136. Tested door switch and paddle got voltage to main control . Tech line recommended replacement of main control as well. Also mullion for door not working. ; ordrng 1 W10806457 (rail-mulln) and 1 W11224256 (CONTROL )
Near Buda, TX 78610
Jacob
Job Details: 06/05/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit not heating. Tested unit. Found that the element was no longer working. Replaced element. Tested unit p. Unit test good p. No issues at this time. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 06/05/2020
MICROWAVE IKEA IBMS1455DS00 Arrived on job for complaints of buttons not working. Found the start button not working . Replaced button and test.
Near Austin, TX 78750
David Z
Job Details: 06/05/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to diagnose freezer that customer says is shutting off causing the items inside to warm up. Freezer is in the garage. Issue is intermittent, but happens regularly causing items to spoil. Talked to Steve at tech line about what could cause this to be intermittent, and only options are either an out of range thermistor or control. Replaced both the compartment thermistor and control. Retested and unit kicked on and started cooling immediately. Advised customer to make sure door can fully close and does not create any kind of gap as well. All is working as designed at this time."
Near Austin, TX 78759
Andy
Job Details: 06/05/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site for dryer still not working properly. Tested and inspected unit and found rES (Air Channel NTC (SET 1) Value Too High or Too Low) and Bottom filter is blocked by lint or improperly positioned icon coming on. Called tech line and spoke with Kathy (SR# 7727786675) was instructed to check sensors. Did as instructed and found failed sensors. Harnesses may be needed as well. 2 hour job. Ordering needed parts. Office to schedule return trip. Left unit unplugged.; ordrng 1 461970109731 (sensor) and 1 461975011651 (sensor)
Near Austin, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48SSDUDE01 "Arrived on site and found original icemaker motor has failed, took one picture. Three screen icemaker was damaged in the box, took one picture and a new one will be needed to correct the issue. Will also bring back ice level sensor boards if needed W10790819 , ordrng 1 W10757851 (cntrl-elec) and 1 W10790819 (icemaker)"
Near Austin, TX 78754
Andy
Job Details: 06/05/2020
DRYER WHIRLPOOL RGD4516FW0 Arrived on site for dryer not drying properly. Tested and inspected unit and found issue with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find that house venting needs to be cleaned. Instructed customer on this. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details: 06/05/2020
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site and found unit making loud vibration noise coming from sealed system. Inspected and found condenser lines touching causing vibration noise. Installed vibration pads to all lines close to each other and ensured no lines touching. Leveled unit and found vibration has stopped and unit is now running properly. Job complete
Near , TX 78676
Robert
Job Details: 06/05/2020
RANGE UNKNOWN RGV2-486GDN Arrived on job to replace igniter and regulator. Replaced igniter and still not lighting igniter hot enough and can hear valve trying to work but no gas. Will need valve. ; saved tckt
Near Austin, TX 78733
Leonardo
Job Details: 06/05/2020
OVEN THERMADOR PRL486GDH/04 Arrived on site to test unit for loud noise. Turned unit on to 450 and unit making noises due to unit heating. Fan sounded good job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/05/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer door gasket torn. Inspected gasket and found damaged at bottom right corner. Removed gasket and installed new. Tested unit. All tested good.
Near The Hills, TX 78738
Kevin
Job Details: 06/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDB20 "Rived on site and inspected refrigerator and found ice will not dispense, found shaft is frozen in place and after clearing it dispenser is working properly.
Near Kyle, TX 78640
Richard
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator leaking water. During testing found no issues with refrigerator. Found no leaks after testing ice maker fill test and water fill test. Customer stated that the leak happened last week and hasn’t leaked sense than. Could find any signs of a leak at all. Refrigerator working fine. Complete
Near Austin, TX 78757
Andy
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not making ice and not cooling inRC tested and inspected unit and found ice maker is working properly. Instructed customer on how ice maker operations. Found failed control and diffuser for refrigerator not cooling properly. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11212392 (cntrl-elec) and 1 W11317276 (diffuser)
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/05/2020
RANGE WHIRLPOOL WEG760H0DS0 "Arrived on site for range cooktop middle burner flame to high and back left burner not lighting. Inspected unit and work area. Found burner caps switched, middle needs to go to back left and back left to middle. Corrected burner caps and tested unit. All tested good.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/05/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on job for complaints of no ice. Found the condenser fan not working. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Austin, TX 78705
Jacob
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for door having scratches. Looked at freezer door. Saw scratches. Replaced door. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 06/05/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site for oven not working , found relay on control failed . Will need control . Also oven light has failed . Please call to set return .; ordrng 1 AUTHO and 1 W11281687 (sockt-lite)"
Near Pflugerville, TX 78660
David S
Job Details: 06/05/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezer not cooling. I checked the pressure at the compressor and dryer and found 0 on low side and about 130 on the high side. I gained access to the evaporator and found air dye at the evaporator and an ice ball covering the cap tube am replacing the evaporator. I evacuated the system and removed the failed evaporator. I installed a new evaporator, and did a push pull test. I pulled a 30 inch vacuum And charged the system with 5.0 oz f refrigerant. I monitored the pressures and found the low side at 0. I monitored for a good frost pattern. System is operating as designed. Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 06/05/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer not starting or not responding to commands with turn knob . Ran diagnostic all checked normal with test wash . Unit will need new console . No water leaks detected at time of service."
Near Round Rock, TX 78681
Paul
Job Details: 06/05/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for a washer with an F6E2 error. I found the power button on the UI not working correctly and there was 5VDC from the control to the UI. The control panel needs to be replaced. I replaced the console and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/05/2020
DISHWASHER BOSCH SHX7ER55VC/50 "Arrived on site for dishwasher door spring broken. Inspected unit and work area. Removed unit and side panels. Found left spring broken. Will need spring kit to repair and replaces both springs. Customer approved repair. Removed broken spring and installed new. Installed unit and tested operation. All tested good, no water leaks detected.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for refrigerator developing ice in freezer. Inspected unit and work area. Found FC top door gasket not sealing, causing ice buildup on front right and middle. Removed door and adjusted bracket flipped door gasket and installed door. Tested FC door and found sealing. Found leveling feet not in position., corrected. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected."
Near Austin, TX 78745
Luis
Job Details: 06/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool in freezer. Found evaporator cover incased in ice,ran diagnostics unit entered defrost,called tech support per tech support needs a new main control,installed updated main control.
Near Liberty Hill, TX 78642
James
Job Details: 06/05/2020
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site and tested operation. Found unit off and not responding. Tested fuses and found thermal fuse has failed.
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator RC top lights and freezer light not illuminating. Inspected unit and found dent on top right hand corner. Traced DC circuit and found failed RC module. Removed failed module and installed new. Tested all operations. All tested good, no water leaks detected. Spoke with customer on repair."
Near Austin, TX 78729
David Z
Job Details: 06/04/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site to diagnose range throwing F1E2 error. Arrived on site and unit breaker was turned off. F1E2 error calls for control replacement. Replaced control. Flipped breaker on and still had no power. Checked terminal block and found L2 wire burnt and severed. Ordering terminal block and harness to resolve. ; ordrng 1 W11219898 (harns-wire) and 1 WPW10245259 (block-term)
Near Buda, TX 78610
Kevin
Job Details: 06/04/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found dryer drum is not sitting on glides, remove front panel and after reassembling it is tumbling properly now. No lint found in dryer at time of service, job complete"
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found fresh food section freezing foods. Tested damper and found damper door not moving and damper switch registers damper as closed when it’s open. Unit will need new damper to repair. Damper is currently on back order. Office to schedule return services once part is available. ; ordrng 1 WPW10479155 (DAMPER)
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher door not closing properly. Tested and inspected unit and found failed door strike. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lago Vista, TX 78645
Paul
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the compressor running and it was not hot. I found the compartments only a little cooler than room temp. I found the system still charged but it was low. I found no signs of oil anywhere. I installed a dye drier using lokring and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and had a good frost pattern on the evaporator. The unit is working as designed. Call complete.; ordrng 1 W10896677 (COUPLER (TRUCK STOCK REPLENISHMENT))
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer door closing issues and top panel loose. Tested and inspected unit and found issues with door strike and loose panel. Made adjustments to panel and removed failed strike and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Del Valle, TX 78617
Jacob
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite for unit not cooling/freezing. Tested unit. Found that the evaporator core is not getting frozen to help freezer/cooling. Submitted sealed system checklist. Ordered parts. Office to reschedule ; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor)
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer having LF error code. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F0-E4 spin limited by water temperature, F0-E3 overload and F8-E1 long fill. Performed manual test mode and found no cold water entering unit. Removed failed valve housing and installed new. Tested water operation and found all, working and monitored for possible water leakage. Ran automatic test mode. All tested good, no water leaks detected."
Near Temple, TX 76502
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect top lights in refrigerator compartment flickering.Checked the freezer light and it was not working.Used truck stock part # W11205083 (module) to complete the repair.Unit now operates as designed with all lighting issues corrected.All water lines were dry at the time of service.Customer Satisfied.Job complete ; used 1 W11205083 (LIGHT) from stock
Near Austin, TX 78758
Eman J.
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer with off balance code. Tested system found that the washer feet weren’t down, adjusted the feet tested system no more of balance washer. Job complete."
Near Austin, TX 78759
Scott
Job Details: 06/04/2020
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for unit flashing f6e1 . Found Mcu has failed ,as well as knob broken off customer attempted to super glue it back on . Can change cycles .
Near Austin, TX 78738
Kevin
Job Details: 06/04/2020
DISHWASHER KITCHENAID KDPE334GPS0 "Ride on site and inspected dishwasher found left hand upper rack rail is broken, took one picture. Need to bring back both rails to correct issue; ordrng 1 W10913628 (track) and 1 W10914507 (track)"
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite and converted unit to natural gas and replace missing and damaged burner heads. Unit is now operating as designed. All checks good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site to replace torn gasket, I replaced gasket, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived to inspect side by side refrigerator not cooling.All fans were running.The compressor would turn on for 5 seconds and cut off.Removed and replaced the start device and unit compressor fired up and stayed on.I placed a bottle of water in the freezer and instructed the customer to wait approximately 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78133
Richard
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker was turn off. Turn ice maker on and ran diagnostics and all functions tested good. Complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 06/04/2020
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site for a washer that’s not spilling out clothes. Inspected unit and work area. Placed in in service diagnostics and found an F3 E1 (pressure system fault), F9 E1 (long drain), and F2 E1 (UI stuck key) error codes. Tested unit for an auto test and found the unit over filling with water. Placed unit in a drain and unit drained most of the water but stopped with a little water at the bottom. I ran the unit through a drain and spin and unit drained but kept running the drain pump. Removed pressure hose from control and unit stopped draining. Turned off unit and reapplied the drain hose. Placed unit in service diagnostics again and unit ran as designed. Had customer run a heavier load which she said caused her issues. Noticed the customer was using too much soap and oxi when running a heavy load. Unit began to oversud. Advised customer of use and care guide for unit and unit ran as designed. Call complete."
Near Austin, TX 78727
Eman J.
Job Details: 06/04/2020
WASHER MAYTAG MVWX500BW0 "Arrived onsite to install previous diagnosed parts. Install drain pump. Tested system, everything works as designed. Job complete.
Near Belton, TX 76513
Al
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer still tripping the breaker.Found that first technician discovered the unit was on a GFCI , which causes the unit to fail each time after the rinse during the spin cycle.I confirmed the house is 90% GFCI and photographed the breaker box.Advised the customer the washer needs to be on a non GFCI or arch fault breaker.Customer advised he’d complete the electrical issues himself.Unit works as designed."
Near Austin, TX 78749
Kevin
Job Details: 06/04/2020
WASHER MAYTAG MVWB835DC2 "Arrived on site and inspected washer and found valve is constantly dripping, replaced water valve has stopped. Also found waterline connection on the rear of the washer is also dripping and recommended that customer replaced water lines to correct issue. Job complete"
Near Killeen, TX 76549
Al
Job Details: 06/04/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to install previously ordered part.Removed and replaced the micro computer.Reassembled and unit tested as designed.Job complete
Near Manor, TX 78653
Andy
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78734
Robert
Job Details: 06/04/2020
DRYER WHIRLPOOL MED8630HC Arrived on job to install new panel. Found panel shipped is scratched order new panel. ; ordrng 1 W11203814 (PANEL )
Near Lago Vista, TX 78645
Paul
Job Details: 06/04/2020
COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for a cooktop that when turning on the RF burner the LR burner comes on. I found all four burner controls turning the burner on diagonally from it on the opposite side of the cooktop. I power cycled the unit and reconfigured it to 24 just like the tech sheet shows and tested the unit having the same results. I called techline and spoke with Bruce. Bruce stated it sounds like the wiring to the UI was reversed and advised checking that SR# 7727987646. I checked all of the wiring on the module and the UI and found everything connected correctly. I removed the module that was replaced on a previous visit on 5/13/2020. I tested the unit and found all of the burners working as designed. Call complete.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 06/04/2020
DRYER MAYTAG PYE4500AYW Arrived on site for dryer making abnormal noises. Performed diagnostics and ran unit to identify noise. Disassembled unit and found front bearing worn out. Found noise coming from motor when turning blower wheel manually.
Near Coupland, TX 78615
Andy
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL MFI2569VEM1 Arrived on site for refrigerator not dispensing water or ice. Found that unit is making ice but not dispensing water or ice. Tested and inspected unit and found failed dispenser control.Instructed customer on this and use and care and practice for best performance. No water leaks present at time of service
Near Austin, TX 78759
Scott
Job Details: 06/04/2020
COMPACTOR KITCHENAID KUCS03FTSS0 "Arrived on site ,replaced switch kit . All tested good . Job complete ."
Near Austin, TX 78737
Kevin
Job Details: 06/04/2020
DRYER WHIRLPOOL WED6620HC0 Arrived on site and inspected prior found motor mount spring clamp farthest away from family is broken took pictures. Will need a new Motor mount clamp to correct the issue.; ordrng 1 W11401018 (NOISE REDUCTION SERVICE KIT) and 2 WPW10121316 (clamp)s and 1 WPW10242878 (base)
Near New Braunfels, TX 78130
Noah D
Job Details: 06/04/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for making sounds when shifting, checked for sounds and could not replicate, replaced shifter and cam and retested. No problems found. Complete"
Near Hutto, TX 78634
David S
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for water dispensing slow. I checked the water from the dispenser and found it coming out slow. I removed the water filter and tested again. It was still coming out slow. I gained access to the back of the fridge and inspected the the inlet valve and breaded line. I found part of the gasket for the breaded line was jammed into the valve restricting flow. I removed the gasket and put in a new 1/4 inch tube from the wall valve to the inlet valve and tested the water dispenser. Water is dispensing at a normal rate. No water leaks detected. Job complete.
Near Lago Vista, TX 78645
Paul
Job Details: 06/04/2020
REFRIGERATOR LG LRSPC2331T "Arrived onsite for a refrigerator that the ice started melting and the freezer started warming up. I found the compressor scorching hot and mechanically failing. The compressor need to be replaced. Compressor part number 2521JA1006B Ordering parts research and AUTHO of found.; ordrng 1 PARTSRESEARCH (COMPRESSOR, DRIER, SERVICE TAP, AND CONTROL IF IT’S A UNIVERSAL REPLACEMENT.)"
Near Austin, TX 78741
Jacob
Job Details: 06/04/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite to for unit leaking from dispenser drawer area. Replaced dispenser drawer. Also found that unit was un leveled. Called Techline to report findings. Got SR#7727982302. No leaks at this time. Job complete
Near Austin, TX 78741
Kevin
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL MFF2258FEZ03 "Arrived on site and found no ice production, freezer light switch is broken and missing. Will need to bring back all icemaker components and freezer light switch to correct issue. No water leaks from connections at time of service; ordrng 1 W10884390 (icemaker) and 1 W11181718 (WATER TUBE) and 1 W11396033 (LIGHT SWITCH ) and 1 WPW10498976 (valve)"
Near Austin, TX 78757
Eman J.
Job Details: 06/04/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for dryer not drying. Tested system found sensor faulty. Ordering sensor W10868982; ordrng 1 W10868982 (duct-lint)
Near New Braunfels, TX 78132
Noah D
Job Details: 06/04/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating correctly and leaking gas, upon inspection found no leaks or problems,s sr# 7727984675 tested calibration and found temps are normal for a full calibration cycle. Complete"
Near Buda, TX 78610
Kevin
Job Details: 06/04/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site can inspected washer and found same error code for unbalanced load, homeowner experienced drain pump turn on when no laundry was being done. Homeowner stopped it by holding start button down. Ran all functions in manual diagnostics and everything passed, ran a calibration cycle and an automatic test cycle and everything past. Insured pressure hose was clear, job complete."
Near Taylor, TX 76574
Andy
Job Details: 06/04/2020
REFRIGERATOR GE GTH18XCTZRWW Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed OVERLOAD PTCR COMBO. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hays, TX 78610
Leonardo
Job Details: 06/04/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Austin, TX 78701
Leonardo
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDF518SAHM Arrived on site to test unit for unit not having power. Test unit and found unit getting correct voltage but control no responding. Replaced control board test unit and unit test good job complete no leaks present at this time.
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite and found unit operating with lint trap housing full of downy lint preventing airflow. Removed lint and unit will now dry properly. All else checks good.
Near Austin, TX 78759
Scott
Job Details: 06/04/2020
DRYER WHIRLPOOL MEDB880BW0 "Arrived on site for dryer having long dry times . Found element had failed ,found screw in coils . Replaced heater . No lint build up at time of service. Job complete ."
Near Manor, TX 78653
Andy
Job Details: 06/04/2020
REFRIGERATOR WHIRLPOOL WRS3155DHB01 Arrived on site for refrigerator making noise when opening and closing door. Tested and inspected unit and found unit was not properly leveled from last visit. Leveled unit properly and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78739
Robert
Job Details: 06/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace pan. after replacement test operation. No leaks detected at time of service.
Near Georgetown, TX 78633
James
Job Details: 06/04/2020
REFRIGERATOR FRIGIDAIRE FRS26ZRFW3 Arrived on site and installed new defrost heater and bi metal. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Brandon
Job Details: 06/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not washing, and not drying properly, and leaking. Found error codes F7e1 f6e4 in diagnostic mode. Found diverter motor not switching between top and bottom spray arms. Found heater circuit to be good, found float switch passed.
Near San Marcos, TX 78666
Richard
Job Details: 06/04/2020
DRYER MAYTAG MEDB835DC4 Arrived onsite for the dryer with AF error. Ran diagnostics and found error code for restricted air flow. During testing found that the vent tube in the home is still clogged. Showed the customer the difference between restricted air flow and good air flow. Customer agrees that there is still a clog in the vent in the home. Customer stated that they will call maintenance to clean out vent tube sense his shop vac didn’t remove the clog. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 06/04/2020
REFRIGERATOR GE PFSS9PKYBSS "Arrived on site to preform sealed system repair on refrigerator. Checked frost pattern and noted only top coil of freezer would frost but full pattern on RC evap. As this is a looped system unit is low on refrigerant. Inspected unit for oil in evap sections and compressor compartment. Found no oil in evap areas, but it was leaking out from cavity where the lines enter the compressor compartment. No repairs can be done to correct issue, job is complete."
Near Georgetown, TX 78628
Lou
Job Details: 06/04/2020
WASHER LG WM2688HNMA "Arrived on site to inspect washer leaking. Upon further inspection, I removed the top panel and found water on the top of the hot inlet valve. Turned the unit on and water began to come out the valve. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks at the end of service, job completed."