Near Austin, TX 78737
Kevin
Job Details: 01/19/2021
WASHER ROPER RTW4640YQ1 "Arrived on site and found when top load washer is empty it spins fine, replaced all suspension rods provided by customer and Tub ring, sent one video of washer spinning with a load of towels to KB/AHS. Customer is experiencing unbalanced loads explained how to load it to minimize this no further repair is required, job complete"
Near Austin, TX 78750
David S
Job Details: 01/19/2021
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for washer making a clicking noise and not spinning clothes out. I inspected the unit and work area. I spoke to the customer and found out the timer has to be manually advanced and the washer makes a click noise during spin and drain. I gained access to the motor and I found the coupler split in half.
Near Waco, TX 76708
Jonathan M
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for a washing machine that’s not filling. Inspected unit and work area. Placed unit and service diagnostics and found no stored error codes. Tested the cold and hot water valves and both ran as designed. Had the customer test the unit using three different cycles of hot and cold water and the unit filled as designed. The customer advised that this issue started after we had gotten the snow and she thought it may have just been the waterlines freezing up but was unsure.I did notice that her unit is installed improperly due to her having a closed drain without an air stopgap. I did advise to hear that the unit may have a problem with siphoning water back into the unit due to this issue. Advised her to fix her draining situation to avoid further issues with the unit. Unit is working as designed. Call complete.
Near Austin, TX 78730
Wesley
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KUBR204ESB01 arrived on site and called techline spoke with al. Advised looking for bent frame. Underneath from hand truck. Did see slight deformation matching cause. Advised customer that unit has frame damage from install.
Near Bee Cave, TX 78738
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL MFF2558FEZ04 Arrived on site for a defective control. Installed a new control powered unit on compressor and fans powered on.
Near Austin, TX 78759
Wesley
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED5FVGXWS02 Arrived onsite and found unit compressor locked up. Replaced start device and found new part defective.
Near Austin, TX 78737
Jacob
Job Details: 01/19/2021
DRYER WHIRLPOOL WFC8090GX0 Arrived onsite for unit not drying and screen scrolling to the top not being able to select options below. F6E0. Called tech line. Said to replace ACU to unit also let them know that the customer had issues with screen scrolling. Said not to replace parts for screen scrolling as the screen was working as designed at this time. Got Sr#7729760093. Ordered part. Request 2MAN. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11243686 (cntrl-elec)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not operating correctly, upon inspection found the main pump not operating, heating element worked correctly. Ordering pump. Office to reschedule ; ordrng 1 W10917110 (PUMP )"
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for a refrigerator not cooling in either compartment. I found the unit cooling when I arrived. Ms stated that the unit will cool and the FC will get to 0 degrees but then the temp will get up to 36 degrees before it starts to drop again. I ran diagnostics and found a failed defrost sensor. I found the sensor out of range. The sensor and possibly the control will need to be replaced. Ordering WPW10384183 thermistor. Office to RS.; ordrng 1 WPW10384183 (Thermistor)
Near Austin, TX 78731
Luis
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for new issue of freezing in fresh food. Removed damper cover,disconnected harness to damper powered unit on found cold air migrating from freezer section to fresh food section around damper housing and damper. Replaced damper control added sealer around housing,tested with damper door closed no air entering fresh food section with damper door closed."
Near Cedar Park, TX 78613
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to possibly install previous diagnosed part. I gained access to the hv control and I tested continuity for the defrost heater I found none. I gained access to the fc evap motor harness. I found both thermal fuses have blown. I replaced the fc motor harness. I put the unit into a forced defrost and found no voltage at the control. I replaced the hv control. I put the unit back into a forced defrost and found it working as designed. I tested all fans and thermistors. The unit is working as designed. Job complete.
Near , TX 78644
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not kicking on, replaced start device and no change happened, ordering start cap. Office to reschedule ; ordrng 1 W10590083 (CAP)"
Near Cedar Park, TX 78613
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install previous diagnose part. I gained access to the evaporator cover and cleared out the ice. I went to install the new cover and found one of them,Oleg connections broken and not repairable. I am ordering another evaporator cover. Reschedule ; ordrng 1 W10889841 (cover-evap)"
Near Blanco, TX 78606
Robert
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of noise and moving. Found the basket and suspension will need to be replaced. ; ordrng 1 W10752719 (basket) and 1 W11130362 (suspension)
Near Leander, TX 78641
David S
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for microwave display being frozen. I inspected the unit and work area. I found the display frozen. I power cycled the unit at the breaker. The display is now working. I entered diagnostics mode and found error code f6e1 UI control miscommunication. I am ordering the appliance manage and the console to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer possibly off balance. Upon further inspection, the customer advised that the unit “walks” regardless of what size load they wash. I found that the unit is badly tilted to the right side and not level. I leveled the unit and placed in diagnostics and checked error codes. Found F7E6. Cleared the code and calibrated the unit. Tested the unit in diagnostics and and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Paul
Job Details: 01/19/2021
WASHER MAYTAG MVWC360AW0 "Arrived onsite for a washer not spinning out the clothes. I found F7E1, F5E1, & F7E7 stored error codes. I tested the unit in diagnostics and found the lid switch failing The lid lock worked but after the unit would start to spin it would shut down and the locked light would flash. I tested the lower harness to the speed sensor from the control and found it good. I explained to the customer that the actuator would also need to be replaced
Near Johnson City, TX 78636
Robert
Job Details: 01/19/2021
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of not finishing cycle. Found the supply of water on cold too low recommended plumber check flow.
Near Austin, TX 78754
Matthew
Job Details: 01/19/2021
DRYER MAYTAG MED7230HW1 Arrived onsite to replace previously diagnosed parts. Replaced control and inlet thermistor. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
RANGE KITCHENAID KDRS483VBU01 "Arrived on site to install previously diagnosed and ordered parts. Due to the power cord shorting out and melting the terminal block, I removed and replaced the the terminal block and power word. While installing the cord, I found the terminal for the red wire was stripped when I attempted to place the screw in. I contacted the office SR and she was able to secure a terminal block on order. I am ordering the terminal block and SR has secured it. Unit left unplugged for safety and no gas leaks detected during service.; ordrng 1 WP9761958 (block-term)"
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed and ordered part only to find the part defective. Ordering new ignitor and scheduled return service; ordrng 1 W11176454 (igntr-oven)
Near Belterra, TX 78737
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on site for ice door issues. Per customer ice door not closing. Tested ice dispenser multiple times ice door opening and closing correctly good seal.
Near Georgetown, TX 78628
Tyler
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site for refrigerator not making ice or dispensing water. Further inspection I ran test 44 and 45 and verified that the temperatures in the freezer also around 0° where the unit was set to test 44 and 45 came back passing but I found that during test 44 when rotating the icemaker the icemaker seemed a bit off-balance and upon further inspection found the tray had broken off in the motor and was barely hanging on whenever the motor or rotate around I also found upon arrival that the water was cut off to the fridge at the back of the unit which is why the dispenser had stopped working the customers and put a brand new filter in the day of the last repair but since there have not been able to get it functioning. I then ran multiple tests and blood out the lines from the fridge overall the unit is functioning as designed and dispenses water in the door as well as ice maker itself. Customer also request that TG be the one to come back on call
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve and tested. Found the new valve defective. Ice maker is working. Ordering new valve, hv control and reservoir and scheduled return service No water leaks observed during service.; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec) and 1 W11346622 (RESERVOIR)"
Near Leander, TX 78641
David S
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site for washer making a clicking noise. I inspected the unit and work area. I found f2e1 error code in diagnostics. I ran a diagnostic cycle and found the unit working as designed. I put the unit into a high spin and a fast agitation. I hear nothing out of the ordinary. I pulled the wash plate and tub, I found nothing wrong or out of place. I pulled the rotor stator and inspected the gear case. I found everything to be in good working order with no out of the ordinary noise. I closed the laundry room door and locked the front door. Job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/19/2021
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for UI acting erratically. Found UI connection not properly secured. Secured connection. Found unit not connected to WiFi. Assisted customer with connecting unit to WiFi. Tested microwave for 3 minutes with no issues. Oven heated to 350 as designed. Job complete.
Near Austin, TX 78747
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for no power. Test unit and found no power at outlet. Checked breaker and breaker was tripped. Turned breaker on test unit and unit test good job complete.
Near Austin, TX 78749
Kevin
Job Details: 01/19/2021
OVEN MAYTAG MGR8670WS1 "Arrived on site and found igniter has failed after replacing it igniter is now operating properly. Sent one picture to KB/AHS, job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for the microwave oven combo console not working. During testing found that the console is not responding to demands. Turned breaker off and back on to reset controls and console started to work, but started to act up again. Will need to replace console. Ordering parts and office to schedule ; ordrng 1 W11297728 (Console)"
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HB01 Arrived onsite for the oven control is locked and will not unlock. During testing found that the console is not responding to demands. Unplugged the oven and reset controls and no change. Console will need to be replaced . Parts already on order. Office to schedule ; O-emld tckt
Near Buda, TX 78610
Jacob
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED5GVEXVD05 Arrived onsite for unit not cooling at all. Tested unit. Found that unit will not turn on to cool. Upon further inspection. Found that the thermostat was not powering the unit on. Ordered part. Office to reschedule. C ; ordrng 1 WP2198202 (thermostat)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
OVEN WHIRLPOOL KOSE500ESS05 "Arrived on site to inspect oven for not heating, upon inspection found the latch burnt, replaced latch and tested for issues, no issues found. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
WINE COOLER WHIRLPOOL KUWR204ESB00 Arrived onsite for the wine cooler not cooling. During installation of compressor found that the compressor did not come pre upwedge. During up wedging the fittings the fitting was damaged beyond repair. Will need to order another compressor. Also customer has a complaint about the door sagging down wards. Ordering door hinges. Ordering parts and office to schedule ; ordrng 1 8201787 (Compressor) and 1 W10239363 (Bottom hinge) and 1 4344756 (Spacer) and 1 4344788 (Spacer) and 1 4344754 (Top hinge)
Near Georgetown, TX 78633
Tyler
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for refrigerator customer stated was no longer making ice. Upon arrival and further inspection of the icemaker found that the motorhead internally shorted out causing the icemaker call for water while the icemaker was in the downward position where the teeth inside the ice causing the motor to be damage further from not being able to finish rotating. After getting customer approval I installed a new icemaker and reassembled and tested the unit to verify that everything is not functioning as designed the icemaker showed no signs of leaking before during or after repair call complete
Near Georgetown, TX 78633
Lou
Job Details: 01/19/2021
REFRIGERATOR GE GSH25JFTACC "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that they had a power outage recently and the unit topped cooling. The unit is getting power as the lights were on inside. I tested voltage at the wall and got 122V. Tested voltage coming out of the main control and got 0V.Removed and replaced the main control and once I plugged the unit in, the unit came on and began to cool. No water connections to the unit, no water leaks observed during service, job completed."
Near Austin, TX 78723
Matthew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived onsite, customer notified office that UI panel was now working. Was able to put unit in diagnostics. Ran several test and found that ice maker was responding to some test. Ran fill test and did not fill. Disconnected fill line and checked for water from source. Water was present. Will need to order and replace fill tube. Due to the intermittent power to controls, will return with all parts for repair. Off to reschedule.; ordrng 1 W11401679 (FILL TUBE)"
Near Pflugerville, TX 78660
Cliff
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site to diagnose a dishwasher with a door that is falling rapidly when opening. Found right side door spring not attached. Reset spring to proper position and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not working. Installed new control and calibrated washer and all functions tested good complete.
Near Austin, TX 78748
Kevin
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and called techline customer Is still experiencing shaking during wash cycles. Customer has provided a load of wash already running and observed the last 20 minutes, describing it to techline. Took another video. Washer only shakes with a load of clothes. other than adjusting loading and removing rubber lifting spacers under each leg, there is no further repair or replacement of parts that can correct experience. job complete. 7729709898"
Near San Marcos, TX 78666
Andrew
Job Details: 01/19/2021
DRYER ROPER RED4516FW0 "Arrived on site to test unit for no heat. Found burnt wire to element and bad cutoff. Fixed up burnt wire and replaced cutoff. Tested unit, unit is now heating as designed. Job complete."
Near Georgetown, TX 78628
James
Job Details: 01/19/2021
DISHWASHER GE GDF570SSJ0SS Arrived on site and installed new wash motor assembly. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78753
Kevin
Job Details: 01/19/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer customers concern is that this model does not spin out the clothes as much as her previous washer. No error codes found and diagnostic, ran all functions to verify operation. Washer is operating as designed no replacement of parts or adjustment can change it reported to tech line7729760123"
Near Austin, TX 78732
Wesley
Job Details: 01/19/2021
OVEN WHIRLPOOL KOCE500EBS08 Arrived onsite and found unit having display and command issues. Reset unit and corrected wiring harness connection. All checks good. Advised customer on repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for STARTS UP AND IT DOES HEAT,POOLS WATER IN THE BOTTOM,BUT DISHES ARE ALMOST COMPLETELY DRY >>. Placed in diagnostics and no error codes came on. Once diagnostics began I could hear the diverter trying to kick on but the motor wouldnt start. Tested voltage at the control and junction box and got 120v. Ordering sump and motor assembly to complete the repair. No leaks detected. ; ordrng 1 W11085683 (Sump and motor assembly)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previously diagnosed parts. Once magnetron, micro board, and inverter were installed the microwave magnetron made a noise. Will need to order another magnetron to complete repair. ; ordrng 1 W11346197 (Magnetron)"
Near Liberty Hill, TX 78642
David S
Job Details: 01/19/2021
DRYER WHIRLPOOL WED9620HC0 Arrived on site for dryer not spinning and heating. I inspected the unit and work area. I put the unit into diagnostics and found error code f6e1 UI control. I ran the unit through a diagnostics cycle and found the motor spinning and the unit heating. I am ordering a control and UI to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11408171 (DOOR CONSOL) and 1 W11419219 (CONTROL)
Near Buda, TX 78610
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG525S0JS1 Arrived on site to test unit for all flames to high on low. Test unit and found all burner going from medium to low the flame didn’t change. Adjusted the burner flames on all burners test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to test unit for agitator popping off. Found bolt was loose and agitator had crack on bottom. Replaced agitator and bolt. Tested unit, unit tests good. No leaks detected at time of service. Job complete."
Near Round Mountain, TX 78663
Robert
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job for complaints of water in bellow. Cleared the drain for bellow so water can drain normally.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for WATER FILLING BUT IT'S NOT SPRAYING/SOAP IS NOT DISSOLVING ALL THE WAY/GETS HOT. Ran diagnostics and F4E3 came on. Motor and sump failed or is near failure. Checked connections and all were secure. While in diagnostics all cycles were working. Dispenser opened as designed.
Near Blanco, TX 78606
Robert
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MSS25C4MGZ03 Arrived on job to replace previously diagnosed parts. After replacement test operation. Water flow normal. No leaks detected at time of service
Near Pflugerville, TX 78660
Cliff
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to diagnose a range that the cooktop is not heating properly. Tested unit and found abnormal operation of large coils. Replaced both coils and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78728
Cliff
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site to diagnose a microwave that is not keeping time. Per service pointer main control and board need to be replaced at the same time to correct this issue. Customer wants to discuss repair with spouse prior to approving.
Near Austin, TX 78703
Leonardo
Job Details: 01/19/2021
OVEN WHIRLPOOL RBD275PDQ4 Arrived on site to test unit for no power. Test unit and found open fuse thermal. Will order new fuse thermal office to reschedule ; O-emld tckt
Near San Marcos, TX 78666
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for light not working. Test unit and found socket not getting any power from board. Will order new board office to reschedule. ; ordrng 1 W1143256 (CONTROL )
Near Manor, TX 78653
Kayman
Job Details: 01/19/2021
WASHER WHIRLPOOL MVW6200KW0 Arrived onsite for washer that gets wobbly while washing. Upon inspection I found no stored error codes. I ran a diagnostics auto test and found all functions passed with no wobbling. The customer advised that they had a large blanket in with the unit on bulky items when it wobbled. I explained that with the size of the blanket and on bulky. The agitator most likely moved the blanket to one side causing it to bang and wobble. I advised to put another blanket or more In the basket while on bulky. 1 blanket can be washed on normal wash. Unit is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and door gasket failures, I removed and replaced both and tested the unit. Unit is operating as designed. Job completed. Provided the new SAID# to the customer to re-connect to WiFi."
Near Manor, TX 78653
Kayman
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4815EW1 Arrived onsite to install previously diagnosed parts. I removed the standing water in the unit and replaced the drain pump. I re assembled and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
Near Lakeway, TX 78734
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling complaint. Per customer unit stopped cooling,customer had to unplug and reconnect power for unit to start,diagnosed a defective main control replaced main control ran diagnostics all test passed unit powered on and started cooling."
Near Austin, TX 78750
David S
Job Details: 01/19/2021
DRYER GE DWSR483EB0WW "Arrived on site to possible install previous diagnosed parts. I gained access to the inner door panel I installed the felt gasket. I vacuumed out the lint. I reassembled the unit and tested it. It still made the same noise, confirmed by the customer. I disassembled the unit. I ran the unit without the tube in it and found the noise coming from the motor. I inspected the tub bearing and found it missing chunks out of it. The motor and bearing kit need to be replaced.
Near Kyle, TX 78640
Kevin
Job Details: 01/19/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found drum is not seated properly on glide strips. Disassembled and reassembled dryer and it is now moving properly, job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer that customer stated was making a bumping noise towards the end of the cycle during spin. Upon running diagnostics there were no error codes indicating any hardware or software failures but during the low spin and high spin test cycles I found that the inner tub seem to wobble slightly every two seconds causing the entire unit to vibrate. After disassembling the inner tub and skirt ring as well as wash plate and verifying that the motor and belt were tightened as designed, I then verified that with the inner tub out the sound was coming from the inside of the gear case. Assembly with in was knocking around, I disassembled belt and verified motor wasn’t the cause and hat splutch assembly was still intact and none of the teeth were broken. Office to reschedule once availability of parts is known.; ordrng 1 W11454734 (GEARCASE )"
Near Kyle, TX 78640
Richard
Job Details: 01/19/2021
MICROWAVE FRIGIDAIRE FFMV1645TDA Arrived onsite for the microwave tripping the breaker. During testing found that the monitor switch and fuse are no good. Replaced switch and fuse and microwave tested good. Complete
Near Leander, TX 78641
Lou
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser doo gasket hanging out, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 01/19/2021
RANGE WHIRLPOOL WCG51US0DS00 "Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I found the front left burner not igniting but the ignitor is arcing. I attempted to adjust the burner cap and still no flame. I found the burner not getting gas. I removed the orifice and found it clogged with debris. Cleaned the orifice and tested again. Same results. I removed the orifice holder and found a large amount of debris inside the holder and cleaned it out. Retested and still go gas. I removed the valve and inspected and it is opening correctly. Inspected the gas tube and it appeared to be clear. Reassembled the unit and retested and still no gas.. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10594394 (manifold) and 1 W10594399 (holder-orf)"
Near Austin, TX 78734
Luis
Job Details: 01/19/2021
REFRIGERATOR GE PSS26SGPASS "Arrived on site for cooling complaint. Pierced low side pressure reading +20 diagnosed a defective compressor,removed defective compressor installed a new compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78702
Matthew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ER6AHKXPQ00 "Arrived onsite for ice buildup in freezer section and not cooling in the refrigerator section. Upon inspection found ice buildup was due to a faulty heater not allowing the unit to defrost properly. The ice accumulation resulted in poor air flow to the refrigerator section. Replaced the heater, tested unit and unit is functioning properly. Fans and compressor are functioning properly Job complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL MT4155SPS5
Near Manor, TX 78653
Kayman
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for washer not washing clothes and leaving dry spots. Upon inspection I found the unit having intermittent issues with the timing of the lock. I accessed and replaced the control. I tested the unit and it is working as designed. No leaks detected during time of service. Job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to test unit for panel buttons not working. Found panel ribbon is damaged. Replaced control panel, tested unit, unit works good. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for a refrigerator with a high pitch noise from the compressor. I tested the unit and found the compressor working as designed. I explained to the customer that this was a new style oil less compressor that sounds different than other compressors. I explained that it would ramp up and get louder if the unit is warmer than normal from the doors being open for a while and when it goes into ice production mode. I tightened the door handles. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL MDB8959SBB2 Arrived on site to test unit for unit not powering on. Test unit and found unit missed wired. White wire getting 120 when it should be 0 and black wire getting 0 when it should be 120. Corrected wires checked unit and unit not coming on. Test unit and found bad board and console.
Near Austin, TX 78729
Kayman
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not draining. Upon arrival I found out the disposal had recently been replaced. I found the tab in the disposal still in place blocking any water flow from the dishwasher I found the drain pump had failed because of over work. I broke out the tab in the disposal and replaced the drain pump. I tested the unit and it is working as designed and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
David S
Job Details: 01/19/2021
DOWNDRAFT WHIRLPOOL KCED600GBL01 Arrived on site for cooktop being cracked. I inspected the unit and work area. I found a crack along the front left burner. I replaced the cooktop and tested the unit it is working as designed. I am ordering the bezels to complete the repair. The office will reschedule when we have an eta.; ordrng 1 W10853046 (bezel-knob)
Near Lakeway, TX 78734
Leonardo
Job Details: 01/19/2021
RANGE MAYTAG MGS8800FZ1
Near Austin, TX 78746
Kevin
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JS42SEFXDA "Arrived on site and inspected refrigerator and found no power showing on display, no interior lighting and no operation. Local area had a power surge, found incoming power to be correct and spoke with Jenn Aire techline. All control boards in the refrigerator will need to be replaced and there is still a possibility refrigerator would still not work if wiring was damaged.
Near Georgetown, TX 78626
Tyler
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator making a loud noise according to the customer. Upon further inspection found that the customer complaint of the noise was able to be traced back to the evaporator fan motor but upon further dissembly and inspected the motor I found that when I took the back wall covering the fan blade was lightly wobbly. I found that blade itself was tight on motor but the stem was loose within motor. Replaced evap motor. Unit functioning as designed.
Near Blanco, TX 78606
Robert
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78724
Matthew
Job Details: 01/19/2021
WASHER GE GHWS8355H0MC Arrived onsite to replace previously diagnosed parts. Replaced control and programmed to model 7. Ran a test cycle but unit would not respond properly. Unit would not progress past sensing. Spoke to HQ who got ahold of GE tech line and recommended replacing the lid switch due to its high resistance reading. Need to order and replace lid switch. Office to reschedule. ; ordrng 1 WH12X20357 (lid lock assembly)
Near Austin, TX 78744
Leonardo
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for not washing correctly. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF736SDAW11 "Arrived on site to inspect fridge for leaking from bottom, upon inspection found the bottom freezer frozen solid, will need a drain extension, ordering drain and will need clear ice and drain. Office to reschedule; ordrng 1 W10553833 (EXTENSION )"
Near Pflugerville, TX 78660
Cliff
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MFI2665XEM7 Arrived on site to diagnose a refrigerator that is not closing properly. Found freezer door hitting ice caused by collapsed drain
Near Round Rock, TX 78681
David S
Job Details: 01/19/2021
REFRIGERATOR GE PSS26MSTDSS "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge is now cooling, but the customer is having food freeze in the produce drawers and the ice maker is not working. I checked the temperatures and found the freezer at -2 and fridge at 35. I reset the temperature s back to recommended settings. I also found the reservoir frozen over. Once the reservoir melted the ice maker cycled and filled as designed. I inspected the evaporator, and the defrost bi metal. I found everything in good condition. I inspected the compressor and condenser and found everything is good working order. The unit is working as designed. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace control from previous diagnosis per tech line. Replaced control and same issues, no light in oven and convection fan not turning on. Completely removed wire harness to inspect for damage. Found all connections to P2 cut underneath factory tape. Spoke with tech line and recommend replacing control again along with wire harness. Office to reschedule.——-SR#7729768971; ordrng 1 W11295998 (cntrl-elec) and 1 W11458883 (MAIN HARNESS)"
Near Austin, TX 78746
Kevin
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTM704ESS0 "Arrived on site and replaced door seal diagnosed on previous visit, after replacement , job complete"
Near Austin, TX 78738
Luis
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for harness issues. Removed deli harness found broken black wire on harness installed a new harness reassembled unit powered unit on ran diagnostics passed,checked deli control unit working as designed."
Near San Marcos, TX 78666
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit tripping breaker. Test unit and found wire shorted on harness replaced harness test unit and found board led not working correctly replaced board test unit and unit test good job complete.
Near Austin, TX 78747
Kevin
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MRT118FZEH00 "Arrived on site and inspected refrigerator and found no frost pattern, evaporator fan isnt running. Found temperature control is set to lowest one below recommended. Set temperature control to recommended and compressor turned on and evaporator motor is spinning. Observed evaporator for 35 minutes and no frost pattern is building. Send pictures to LM a new compressor and evaporator would be needed.
Near Leander, TX 78641
David S
Job Details: 01/19/2021
DISHWASHER KITCHENAID KUDS30FXSSA Arrived on site for dishwasher smoking. I inspected the unit and work area. I gained access to the control and found it shorted out and burnt. See so quick pic. I also found the wiring harness melted into the control and not removable. I checked resistance to all other components and everything else checks good.ordrng 1 W10871221 (harns-wire)
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator that the lights will not work and the whole thing shuts down if the ice maker is on. Mr stated the previous tech left the ice maker turned off but the unit is not cooling and the lights are not on. I tested voltages at the controls and had correct voltage everywhere. I did a power reset and the lights started working but the compressor would try to start but wouldnt and the 3 way valve kept returning to the home position. I tested the 3 way valve and resistance readings were good. I inspected the deli UI and harness and it tested good. I tested the resistance on the fill tube and facia heater from the control and they checked good. I disconnected the loads from the aurora control and tested the unit. The compressor came on and the unit started working as designed. All the LED lights were working properly before disconnecting the loads. The Aurora control will need to be replaced. The RC evaporator pan is extremely w
Near Austin, TX 78703
Matthew
Job Details: 01/19/2021
DRYER MAYTAG MGD6230HW0 "Arrived onsite for dryer not operating. Upon inspection found belt had jumped pulled and motor. Secured belt in position, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 01/19/2021
DISHWASHER FRIGIDAIRE FFBD2406NW0A Arrived on site for dishwasher needing previously diagnosed spray arm after installing need a part is able to reassemble and test the unit and verify spray arm is no longer melted and hitting the heating element and unit is functioning as designed call complete
Near Lockhart, TX 78644
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Near Kyle, TX 78640
Jacob
Job Details: 01/19/2021
DISHWASHER HOTPOINT HDA3600H50WW Arrived onsite for unit still causing bits of food to back into the unit. Checked the unit. Customer said the drain still fills up with water told customer. There possibly is a plumbing issue with the water not draining fast enough. No issues at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FSS00
Near Red Rock, TX 78662
Noah D
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site to inspect washer for not filling, upon inspection found the valves not opening, replaced housing and found no issues, checked for leaks, all functions returned. Complete"
Near Driftwood, TX 78619
Andrew
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on site to test unit for low ice production. Verified evap motor was operating properly. Needing ice maker to fix issue.; ordrng 1 W11483245 (ICEMAKER)
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher soap dispenser not working properly. Ran diagnostics and found that the dispenser door is intermittently working. Replaced dispenser assembly and dishwasher tested properly and no leaks detected complete
Near Austin, TX 78730
Wesley
Job Details: 01/19/2021
OVEN KITCHENAID KOSE500ESS00 Arrived onsite and found fuse blown from power outage during self clean. Ordering fuse to repair.. ; ordrng 1 WPW10545255 (fuse-thrml)
Near Leander, TX 78641
Lou
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GD5NVAXSA02 "Arrived on site to install previously diagnosed and ordered part. Due to the core control going bad, I removed and replaced the core control and tested the water dispenser and ice dispenser. Water dispenser is operating as designed, but the ice dispenser motor did not respond.I removed and replaced the motor and retested and the motor is operating as designed. No water leaks observed during service, job completed."