"Arrived on site ,replaced switch harness tested unit , all burners are igniting . No gas leaks detected at time of service. Job complete"

Arrived on site to install previously diagnosed parts. I installed the new bin and then tested the unit. The unit is now dispensing ice. Call complete.

"Arrived on site for a wall oven that was not reaching proper temps. Upon arrival I found the customer measuring temps with a hanging thermometer. I advised the customer on only checking temps with a multimeter and thermocouple, and on not using specific types of thermometers. I preheat both the lower and upper ovens. I found both roughly 30?F to high, and found the customer had already calibrated the unit to the highest temps. I calibrated the unit back down. The unit is working as designed. Call complete."

Arrived on site to install previously diagnosed parts. Upon further inspection of the new part I found it damaged. Ordering new door and the office will need to reschedule. ; ordrng 1 WB56X30944 (Door)

Arrived on site to install previously diagnosed parts. Upon opening the new console I found a large dent on the top right hand corner. Due to this I am ordering another console. Office to reschedule. ; ordrng 1 WB36T11321 (Console)

"Arrived on site for a wall oven with the touchpad not working. Upon arrival the customer stated that the touchpad works, but there is just no LED display. I found the control with the integrated display have a physical burnout on the display. I verified the control is available for rebuild. I am pulling the control to rebuild, and the office will need to get autho before reschedule. ; O-emld tckt"

Arrived on site and found vent fan not working . Ordering motor and control if needed . Call to set return ; ordrng 1 W11244048 (Vent motor) and 1 WPW10727063 (Control)

"Arrived onsite for refrigerator making noise. Upon arrival unit was not making noise. Customer had video but could not isolate location and source. Ran test on compressor, fans, and dampener. All motorized components are functioning normally. According to customer, noise is very intermittent. Could not duplicate any issues at this time . Job complete"

Arrived on site for dishwasher not draining . Found drain pump making a lot of noise . Ordering pump . No water leaks detected at time of service. Call to set return.; ordrng 1 WP6-920639 (Drain pump)

"Arrived on site for icemaker not producing enough ice . Customer noticed bin level eye flashing . Found bucket had sufficient ice to make eye flash . Tested emitter , all checked normal. Instructed customer the flashing light is normal if ice is blocking emitter . No water leaks detected at time of service. Job complete"

"Arrived on site , replaced main control board . Unit started functioning . No water leaks detected at time of service. Job complete"

"Arrived onsite for orange flames from burners. Upon arrival customer explained that flames were not blue, but orange. Had gas company out and they purged the line. On arrival tested unit and all flames are normal. Could not duplicate any issues. May have been impurities in the line. Unit is functioning properly. Job complete"

Arrived onsite for dishwasher rail failure. Upon arrival found right side rail failed. Replaced rail and tested. Unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the customer had not defrosted the unit as requested prior to our arrival and was unable to remove the evaporator cover. I did finally fresh food van still not running and spun it by hand. Found the motor itself had actually failed. Spoke to CS about the defrost issue in the evaporator cover and was advised that we could not remove the evaporator cover without potentially damaging the sealed system. Was advised to proceed forward with what I can fix now but not to force the evaporator cover off. Replaced the evaporator fan and tested the unit. The unit began to run and operate as designed. Because of the defrost issue, I was unable to test anything else to ensure everything was working properly. I did advise the customer of the situation and told them to keep an eye on the unit over the next 30 days to see if the issue persists. I did advise them prior to testing the unit, they will need to defrost their unit again because of the ice buildup. Call complete."

Arrived onsite for dishwasher not draining properly. Upon arrival found over suds condition. Unit full of suds and not draining properly. Cleared suds and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for left front right front . Found igniters not sparking . Will need burner head with igniter. No gas leaks detected."

Arrived onsite for dryer making squeal sounds when in use. Upon arrival tested unit and noise was apparent. Dissembled unit for inspection. Found idler pulley worn and causing the noise. Replaced pulley and tested. Unit is no longer making noise. Job complete

Arrived onsite for dishwasher leaking. Upon arrival removed toe kick and ran unit checking for leaks. Allowing unit to run and found water dripping from right corner of door frame. Opened door and inspected gasket and found gasket worn. Recommended replacing gasket. No other leaks at this time. Job complete

"Arrived on site for a washing machine that is leaking and its not completing cycles. Inspected unit and work area. Found the washer flashing an F9 E1 (long drain) error code. Ran the unit through diagnostics and did confirm that error message. Checked the bellow for any puncture marks and found several. Went to remove the front panel and found excessive water damage to the unit. See photos. It appears that the leak has been going on for sometime and has caused the front panel and bottom portion of the frame to rust pretty heavily. Was unable to remove two screws off of the bottom panel due to rust. Checked the drain pump filter and found the filter completely clogged with coins, screws, hair bands. and a razor blade. Removed all the instructions from the filter and replaced the bellow. Reassembled the unit and tested the unit in an auto test. The unit began to work and operate as designed. I did inform the customer that in future repairs, if the damage appeared to be caused by the water damage, that it would not be covered under the warranty due to customer damage. Customer was aware of issue. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit in manual agitation and spin. The unit began to work and operate as designed. Ran the unit through an auto test and the unit ran as designed. Call complete.

"Arrived on site for a dryer that is not spinning the basket. Inspected unit and work area. Confirmed the customers complaint and found that the unit was getting hot but the dryer would not turn. Checked underneath the unit and found the thermal fuse blown again. Checked across the heater relay on the control board and found it open when unplugged indicating the Relay was not welded shut. Check continuity between the power cord in the heater and found it open indicating that the centrifugal switch was good. Checked all other heating components and found them all had continuity. I called whirlpool Techline and spoke to Travis SR# 7733494860. He had me make a few checks and advised that if the unit was heating but not turning, the heater had to be grounded against the cabinet. I did confirm that the heater showed continuity with the housing. He then advised that that will continue to make the heater stay on after the cycle finishes and will eventually blow the thermal fuse. He advised replace the thermal fuse and element for full repair. Got authorization from claims to replace both parts. Replaced both the element and the thermal fuse and tested the unit. The unit is working and heating as designed. I did advise the customer to keep an ion her unit over the next week and to call back if any other issues persist. Call complete."

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit and found warm in freezer and fridge section. Accessed compressor compartment and found dye throughout bottom liner. Running pressure at -20/100 psi. Equalized at 40psi. Checked evaporator and no signs of dye. Called tech line for assistance. Ran checks with tech and concluded either tiny internal leak, restriction or bad new compressor. Recommended returning with nitrogen , pressure to 140psi , Hold 15 min, bubble test components and.Watch pressure. If pressure drops may be pin hole leak internally. If no leak, need to flush with nitrogen to clear possible floating restriction. Replace compressor and dryer. SR7733495832. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F6E4 and the microwave bulb not working, I removed and replaced the main control and bulb and tested. Unit is operating as designed. Job completed."

Arrived onsite for refrigerator with leaks coming from the water filter. Upon inspection I found that the was indeed a leak at the filter. installed new filter and found that the leak had gone. Tested unit and found unit operating as designed no leaks at this time.

Arrived onsite for refrigerator with ice maker not producing upon arrival I tested icemaker and found that it did not go to home position I replaced it. I the check the evap and found ice buildup there and I also found that the thermistor was out of place so I corrected this and tested unit and found found unit operating as designed after defrosting the unit. Job complete.

Arrived onsite for refrigerator not cooling in rc. Upon inspection I found ice buildup on evap. Upon further inspection I found that the defrost heater was working but the defrost thermistor was not reading correctly. I replaced thermistor after defrosting the evap and tested unit and found unit operating as designed. Job complete no leaks at this time.

Arrived on site for issues with dryer . Found dryer completely dead . Found ui not plugged into control and tub light not plugged in. Fixed issue and tested unit . All checked normal . No gas leaks or lint build up at time of service. Job complete

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both com parts 15 degrees above set temps (0/38) found all hardware within both compartments functions as designed. Found no signs of system leaks but found unit had lost all/most refrigerant. Found water/rust leaking from insulation/liner around drain line. Unit has a suspected insulation sealed system leak. Unit cant be repaired due to inaccessible location

"Arrived on site washer needing previously diagnosed gearcase, clutch, slider, rotor, stator, and washplate. Upon arrival installed required parts then reassembled and tested washer. Found no leaks or abnormal noise or off balancing. Call complete"

Arrived on site for wall oven(upper cavity) not preheating correctly. Upon arrival confirmed complaint. Found failure in upper broil element (blown element). Found all other heating hardware functioning within manufacturing specs. After installing part and I reassembled and tested oven. Found it preheating fully to 350 within 15 minutes. Call complete

Arrived on site to install previously diagnosed icemaker. Upon arrival reconfirmed issue an install required part than reassembled and tested unit and found icemaker could automatically harvest and fill as design and inform customer to give it 24 to 48 hours to fill the ice bucket. Call complete

Arrived on site for a Range that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage at the terminal block. Found no voltage. Checked voltage at power plug and found no voltage. Check the breaker and found that the breaker is on a GFCI and had tripped. Turned on the breaker and tested the unit. The unit is working as designed. Call complete.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Unit had no clogs in drain hoses or sump asm. Found recently installed pump ohming at .4ohms (should be at 26ohms. Found solid 122v going to drain from ACU with no failures. Found pump sent for repairs also ohming at .6ohms and failing. Will need office to reschedule with customer once we can verify integrity of new pump. ; ordrng 1 WD19X25187 (Drain pump(needsto be ohmed out before rescheduling))

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and tested. The unit heated and cycled as designed, but required a -10* calibration. Operational test good."

"Arrived to inspect not filling and error code. I found one of the cold water valves would not fill and I removed and replaced the valve assy and tested. Operational test good, no leaks observed during service.

"Arrived to inspect. I found the unit would not complete a cycle prior and there were no stored error codes. Further testing revealed the pressure line for the water level sensor was partially clogged with debris and I cleared it. I re-calibrated the unit and tested through several automatic and manual tests. Operational test good, no ears observed during service."

Arrived to inspect error code and unit not working. I found the door strike had failed and it and the latch assy will require replacement. The unit required centering the basket within the chassis and the suspension will need to be replaced. No leaks observed during service. ; ordrng 1 W11457841 (Strike) and 1 W11396716 (Suspension)

Arrived to inspect door separating issue. I found the front stainless coming loose and exposing sharp edges near the handle area. Front glass will require replacement. No gas leaks detected during service. ; ordrng 1 W11249559 (Outer door)

"Arrived to inspect no cool. I found the compressor drawing .51 amps, but the only indication of oil that could be found was at the low side charge port, but it was a very light amount. The high side discharge was completely cool within a few inches of the 110* compressor. Both evaporators appeared intact and no oil could be found. Office to order compressor, dye drier and service port. Office to schedule return service for two hours, sealed system service. No leaks observed during service. ; ordrng 1 W10779331 (Compressor kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2hourservice (Sealed system) and 1 WP2188822 (FC Evap) and 1 WPW10643261 (RC Evap)"

"Arrived on site for microwave, inspected unit and work area. Tested unit and over the range light does not come and unit is sparking, touched up the burn spots with paint and is now operating as designed except the light. Changed the socket for light as it was melted and. I tested control and will need a new one. Office to order parts and reschedule for return visit. ; ordrng 1 W11184553 (Control)"

"Arrived to inspect code and filling issue. I found the unit would not completely dispense the softener and further testing revealed one of the solenoids in the cold water, compound valve had failed.

Arrived on site for dryer not drying. Inspected unit and work area. I then tested unit with vent tester kit and it failed. I then did further inspection and found the exhaust duck was crushed behind the dryer causing no air flow. Removed and addressed the problem and made CX aware of not pushing dryer all the way back. Also advised CX to get vents cleaned because it still has poor air flow. Job completed

Arrived onsite for NOT STARTING - PANEL WILL NOT LIGHT UP AT ALL. Upon arrival checked wall voltage and got 120. Checked voltage at junction box got 120. Checked control and there was no voltage to control. Found loose connection on harness to control. Secured connection and unit powered up. Test unit under a normal cycle and unit operates as designed. No leaks present at this time. Job complete

"Arrived onsite for Range Inside oven light Not turning off. Upon arrival found oven bulb lit regardless if door was open or closed. Found door switch harness not connected. Secured connection and light operates correctly. Test overall operation. All burners, bake and broil operate as design. Job complete"

"Arrived on site to test unit for no ice production, tested unit found FC door harness wires broken, need new door to fix issue, ordering door office to reschedule ; ordrng 1 LW11202405 (FC door)"

Arrived onsite for keeps filling w hot water AND THEN DRAINING AND EMPTYING. Upon arrival tested water valves and water valves tested correctly. Ran a normal and deep water wash cycle and unit operated correctly. Could not duplicate the issues of water keeps filling. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed control, UI, thermistor FC and RC, and installed temp logger, per tech line request, will need to reschedule to pick up temp logger ; O-emld tckt"

Arrived onsite and found unit not reading the load and go feature and flooding the soap container.replacement of the dispenser and angular sensor. Also advised customer on design option to remove the load and go cartridge and control detergent directly. Provided advice on dryer health and recommended having vent cleaned for maintenance. ordrng 1 W11096092 (Angular sensor)

"Arrived on site for will not run cycles. It attempts to start a cycle, and then proceeds to throw an error code 'Sud' . Upon arrival ran diagnostics and unit would not progress due to error code. Need to replace control. Ordering control and flow meter and bringing back pressure switch and hose. Need autho; ordrng 1 Wpw10110225 (Flow meter) and 1 Wpw10180782 (Control)"

Arrived on site to test unit for RC door no closing properly. Found RC door slightly higher than FC door. Lowered door as low as possible but unit is unleveled and cant be level because front feet have no place to sit as refrigerator is a couple inches elevated. Advised maintenance unit needs shimmed to level. Also noticed RC door hitting top trim piece preventing door to close properly. Advised trim piece needs adjusted. Job complete.

Arrived on site to test unit for lower oven getting too hot. Found lower oven was set to +20 degrees. Set calibration to 0. Advised customer on not using hanging thermometers as they cant keep up with temp fluctuations as per owners manual. Job complete.

Arrived on site to test unit for humming noise while operating. Found noise was present when wash motor and diverter motor engaging top spray arm. Called tech line and was advised noise is normal operation. No further repairs recommended. Verified noise is not from drain pump or inlet valve. No leaks detected. Job complete.SR#7733496720

Arrived on site to test unit for light issues. Found relay on control not working properly. Recommend replacing control. Office to reschedule. ; ordrng 1 W11342846 (Control)

"Arrived on site to test unit for no heat in oven, tested unit found valve not opening, replaced valve, tested unit , unit now running as designed, checked connections with bubble solution, no leaks detected job complete"

Arrived on site to test unit for frost build up and leaking from FC. Found FC door gasket was torn and linear was compromised. Found rain tube was clogged. Cleared drain tube and advised door will be needed to correct issue. ; ordrng 1 LW10433607 (FC door(black))

"Arrived on site to test unit for top rack issues. Found stops were missing. Replaced stops, tested unit,unit now working as designed. No leaks detected. Job complete."

Arrived on site to install previously diagnosed parts. Upon arrival I found the new door scratched in several places. I called techline and spoke to Robert and reported my findings. I received SR# 7733493983. Ordering new panel. Office to reschedule. ; ordrng 1 W11346915 (Glass Door)

Arrived on site to diagnose refrigerator that customer can't close filter door. Checked fter and found it pushed it at the wrong angle and stuck. Extracted filter and corrected orientation. Reinstalled and tested. Verified all working as designed. Call complete.

"Arrived on site for dishwasher not cleaning well. Upon arrival confirmed complaint. After further testing I found main motor at 13ohms, drain at 27ohms, and inlet valve at 1.09kohms (all within specs). Found unit filled and agitated correctly. I then found unit draining as designed. Confirmed customer using correct detergent and rinse aid. Found racks showing early signs of rust causing debri to fall into circulation assembly and prevent washing process from fully working at times. Couldnt replicate any other specific hardware failures. Unit failures could be attributed to age. Found proper drain line connections with no back filling. Will need ahs notified of units status and how they want to proceed. Call complete ; ordrng 1 Cnote (Need ahs notified)"

Arrived onsite for unit not cooling. Upon arrival unit is at commercial location. Examined compressor compartment and found unit sealed system tapped into. Called tech line for assistance. Tech explained that unit has no warranty for commercial use and a non authorized repair service has tapped the system. Provided SR#7733490835. Refer to Customer service. Not under warranty.

Arrived onsite to replace previously diagnosed parts. Upon attempting repair found motor sent was incorrect. Packaging was correct but part was not. Contacted SR and parts. Will need to reorder. Office to confirm before next appointment. Office to reschedule ; ordrng 1 WB26X10208 (Turntable) and 1 WB26X10024 (Turntable motor)

Arrived onsite for cooktop not seated properly. Upon arrival inspected unit. Found about midway through the glass top was bowed toward the right. At the end the top was lifted about 1/2 inch from the burner box. Called safety team and tech line. Safety says warranty will cover. SR#7733412660 (safety). Called tech line and recommended Replacement glass cooktop SR7733488495 (tech line). Will order cook top. Office to reschedule ; ordrng 1 W11051485 (Cooktop)

Arrived onsite to replace previously diagnosed parts. Performed sealed system repair. Replaced compressor evaporator dryer and valve. Pulled vacuum and held. Charged per spec and tested. Running pressure at 0/120psi. Unit developing frost pattern. Recommended customer give minimum 24 hrs for unit to cool. Job complete

Arrived onsite for washer not filling with water. Upon inspection I found that there was water at the wall. Attempted to activate the water valves in diagnostics mode and found that it would not respond. I am ordering 1x control just in case and returning with the valve. Office to reschedule.; ordrng 1 W11513246 (Control)

Arrived onsite for refrigerator not cooling. Upon inspection I found the compressor pulling 9.39 amps and it would turn of after a few seconds after kicking on. I replaced the start device and found no change. I am ordering 1x sealed system R600. Office to reschedule.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (evap) and 1 Lookringpr (Pr will order lock rings) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)

Arrived onsite for ice maker not producing. Upon inspection I found fill tube frozen. I removed the ice and tested the ice maker and found that it was operating as designed. I adjust the foam seal apogee the ice maker to help prevent the fill tube from freezing again. I the tested the water dispenser and found that it was dispensing properly after several time testing it. Job complete no leaks

Arrived onsite for dryer with no power. Upon inspection I found that the thermal fuse was showing open. I advised customer to have her vent check due to the amount of lint buildup I saw in the vent tube. Job complete

"Arrived to inspect water dispenser issues. Upon arrival, I found the dispenser inoperative and the chiller had frozen. The RC was set to 40 and the issue should not have occurred. Further inspection revealed the lower mullion incorrectly installed and there was an approximate 1/8 gap. I contacted the mfg tech line, tech Travis. I advised the tech of my findings and sent images. The unit is being reviewed by engineering and either a repair will be recommended or the unit will be replaced. No leaks observed during service. File# 7733487990."

"Arrived to inspect. Found F7E4, F6E3 and F0E5 stored in memory and I cleared the codes. Manual test revealed good agitation operation, but the unit had to attempt to lock the clutch assy several times before attempted spin. I found the rotor teeth worn causing engagement issues. The rotor and the slider will require replacement. The gear case was chattering loudly during high speed spin and will require replacement as well. No leaks observed during service. Drain safety strap attached. Office to contact the CX to arrange return service.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11449841 (Gear case) and 1 W10754448 (Clutch)"

"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the unit and found the venthood light not coming on. I removed the bulb and found the elements in the bulb are bad. I replaced the bulb and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect range with gas leak. Upon further inspection, the customer advised that they randomly smell gas coming from the range/oven and the unit is setting off their smoke alarms. I removed the bottom panel to access the bake burner and removed the bottom drawer as well. I tested the unit on bake at 350 degrees and when the bake burner came on, I could not smell any gas fumes. I tested the broil burner and could not smell gas fumes. I did find the bake burner orifice hood wide open so I closed it and left approximately 1/4 inch opening and retested. The bake burner is operating as designed. I tested the cooktop and found the back right burner not igniting as soon as the burner is turned on, at which point, I could smell the gas. The middle burner took a quick second for the flame to travel all the way around it and I could smell the gas, but the odor was brief. With the smoke detectors going off while using the unit, I found the microwave venthood does not vent outside; it vents back into the kitchen and is why the detectors are going off. I recommended that the customer have a vent placed in the home since the wall backs to the outside. I am ordering a RESEARCH-GAS SNIFFER and CNOTE-SEND DIFFERENT TECH-NO LS to see if a different tech can smell the odor. Office to schedule return service. No gas leaks detected during service.; ordrng 1 RESEARCH (GAS SNIFFER) and 1 CNOTE (SEND DIFFERENT TECH-NO LS)"

"Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser coupling broken and chute broken as well. Coupling, chute, and bucket will need to be replaced to complete repairs. Return date set for 4/28.; ordrng 2 WP2220458 (Coupling)s and 1 W11573761 (Chute)"

"Arrived on site to replace previously diagnosed gear case and belt, replaced parts, tested unit, ran through diagnostics cycle, all components are running good, put unit into spin cycle, no unusual noise detected, unit now is running as designed, no leaks detected job complete"

"Arrived on site to diagnose a washer that is not locking. Found lid broken. Also hinge pin, pin screws, and bushing missing. All previously mentioned parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge wire) and 1 W11168238 (Spacer) and 1 W11404293 (Screws)"

Arrived on site to diagnose a range with a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for no ice. Ice bin full,ran diagnostics all test passed,ran multiple drainage test water draining correctly,adjusted drain tube."

"Arrived on site for no ice. Removed cover found broken grid cutter wire,let unit run ice forming on evaporator plate,installed a new grid cutter.

"Arrived on site. Installed correct updated icemaker kit,ran icemaker through a cycle water filled icemaker."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held at -30/0. Installed 5oz of R134a refrigerant and monitored pressures. Pressures were good at 1/154. Good frost pattern forming on the evaporator. Recommended that the customer allow the unit to cool for 24-48 hours before using. No water leaks observed during service, job completed."

"Arrived on site. Replaced defective control tech support recommended replacing,powered unit on all controls working.

"Arrived on site for dryer, inspected unit and work area. Unit door lid was damaged replaced with new one. Job completed."

Arrived on site to install previously diagnosed parts. Replaced door. CX advised me unit not dispensing water and making ice again. I did further inspection and found mullion defective. Called techline and spoke with JR SR#7733490807. Unit is non repairable. No water leaks detected during service. Job completed.

"Arrived on site to test unit for no cool and no power to UI, cycled power to unit, after 10 seconds heard a pop, removed control and found blown capacitor on board, called office to diagnose further and found that wire going from control to mullion is shorted to chassis inside refrigerator liner causing control board capacitor to blow, electrical short in liner is not repaired, job complete"

"Arrived on site to install previously diagnosed parts. Disassembled unit and removed old parts and installed new. Tested unit and is now operating as designed, no water leaks detected during service.job completed"

"Arrived on site for to install previously diagnosed parts, disassembled unit and removed old parts and installed new parts. Reassembled unit and tested. Unit is now operating as designed. No water leaks detected during service job completed."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer replaced all led modules autho S84638"

"Arrived on site to test unit for lights not working in RC, tested unit found FC led module is out, replaced module, all functions returned to normal, job complete"

"Arrived on site to test unit for not filling with enough water, tested unit found unit is filling to normal levels, customer has switched over from front loader and is not aware how the washer is supposed to work, explained to customer how this unit functions,it uses a small amount of water but still washes, put unit through diagnostics cycle, all components are working good, no leaks detected job complete"

"Arrived on site to test unit for not dispensing ice, tested unit found that the impeller has stripped on the Auger motor, cut off impeller replaced auger and impeller, tested unit, unit now running as designed, no leaks detected job complete"

Arrived onsite for missing toe kick. On arrival inspected unit and found toe kick had been removed due to flooring replacement. The toe kick was present but U- nut was not. Notified customer that we cannot replace missing parts. Customer understood and will order the parts himself. Job complete

"Arrived on site for washer not completing cycles. Upon arrival confirmed complaint and found following errors: F0e3, f2e1, f7e5, f7e8. After further inspection found resistance to clutch at 3.89 ohms through harness and directly at clutch. Found rotor had rubbing marks as well as clutch cracked in multiple areas. Found gearcase leaking oil. Suspension rods failed leading to unit contacting and rubbing on floor. Will need office to get ahs autho for rebuild before rescheduling ; ordrng 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10752283 (Washplate) and 1 W10909670 (Spanner) and 1 W11130356 (Suspension) and 1 Cnote (Needs ahs autho/2 hr repair(small repair space available))"

"Arrived on site to diagnose cooktop that isn't heating the FL burner. Tested unit and found the ON light is always on, and burner isn't heating. Removed cooktop cover and found the FL infinite switch fried on one contact. Replaced switch. Tested are verified all working as designed. Call complete."

"Arrived on site to diagnose refrigerator that is running almost constantly, but doesn't have any noticible temp drops. Checked Temps in both compartments and found RC at 35, FC at 16. Removed evap cover and found only 40% of the evap has a frost pattern, and Temps are increasing. Unit has a failing sealed system causing the issues. Customer does not wish to pursue a sealed system repair and will replace the unit.

"Arrived on site to diagnose washer that wasn't powering on. Checked wall voltage and found good 120v. Removed console and found no visible burn spots or marks on the control, and green light was blinking. Found green light blinking on console, but not responding. Unit needs new console to resolve. Ordering console and control. Office to schedule return. ; ordrng 1 W11478526 (Console Fascia) and 1 W11419171 (Control)"

"Arrived on site to diagnose induction cooktop that had made a smoking smell. Removed cooktop and found a fried heatsink / mosfet on the right module causing the failure. Talked with PR who mentioned that the units must have an airflow channel for the hot air to escape cut under the countertop. If this is not present the unit can overheat and cause failures. Called safety and reported findings. Safety advised that customer has to cut the airflow channel and follow up with them for next steps. Unit needs a new right module, W10857233. Customer will follow up after they talk with WPL. Safety ref 7733450418. Call complete."

"Arrived on site to replace previously diagnosed parts. Replaced burner base, burner cap, igniter and left front burner valve with no improvement. Removed wire from LF spark to module and no signs of corrosion. Cleaned wire with electrical cleaner and same issue persists. Not confident any further repairs would correct issue as all possible parts have been replaced multiple times."

"Arrived on site to test unit for not draining. Found drain motor seized up. Removed obstructions and found drain tube was clogged. Also found drain to sink was clogged. Replaced drain pump and cleared drain hose. Also cleared food debris from sink drain. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test Angie for oven portion not heating. Found voltage to unit not correct. Advised electrician was needed to correct issue. Electrician showed up while I was working on his refrigerator and corrected issue. Oven now working as designed. Job complete.

"Arrived on site for a dryer that pops open the door when in use. Inspected unit and work area. Customer devised that is not the complaint but that the unit makes a loud noise during operation after 5 to 10 minutes. Customer had a video that he showed me where it sounded like the blower wheel rubbing up against the blower wheel housing due to the screech. Ordering blower wheel, motor, repair kit, clamp, and motor bracket. Will return on 4/25.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 WPW10121316 (Clamp) and 1 W11481730 (Mounting bracket) and 1 4392067 (Repair kit) and 1 661570V (Belt)"

"Arrived on site for a washing machine that is not spinning out cloths. Inspected unit and work area. The customer advised that he is having to run a drain and spin after each cycle in order to ring out the clothes properly. Ran the end of the diagnostics and found an F5 E4 (door not opened between cycles. I ran the unit through a manual filling and drain and found the unit filling and draining properly. Tested the unit and a manual drain and spin and the unit ran as designed. I called Whirlpool Techline and spoke to Robert SR# 7733488035. He advised that per one of their senior technicians, there was an issue with some of these whirlpool and Maytag washers that have a no spin option on cycles and that the unit will automatically defaults back to no spin unless the customer changes the spin setting. I did verify with the customer that several of his cycles that he runs are on no spin settings. He advised to make no repairs and have the customer make sure that the unit is on high speed span every single cycle in order to ensure that all clothes are spun out properly. The unit is working as designed. Call complete."