Service History 613

Near Georgetown, TX 78628
Cliff
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to diagnose a dishwasher that is leaking. Found insulation inside door wicking water out of tub. Reset insulation to proper position to prevent issue. All is working properly at this time. No leaks were found after services were performed.
Near Lakeway, TX 78734
Brandon
Job Details: 01/22/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for customer complaint of gaskets being torn, and lower mullion catch broken. Called techline and sent whirlpool pictures, the broken plastic clips are part of the trim
Near Austin, TX 78701
Jacob
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for damaged handles to unit. Looked at handles. Noticed deep scratch marks to handles. Replaced handles. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Cliff
Job Details: 01/22/2020
OVEN WHIRLPOOL WFG525S0HB1 arrived on site to diagnose a range with the control that is not operational.
Near Georgetown, TX 78633
James
Job Details: 01/22/2020
REFRIGERATOR LG LBN10551SW/01 Arrived on site and inspected u it for cleaning. Found coils clean and u it operating properly. Job complete
Near Austin, TX 78759
David
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KSRP25FSSS00 "Arrived on site for icemaker still not producing ice. Pulled emitter board and jumped harness. Found icemaker cycled immediately after it was plugged in, indicating board failure for emitter and receiver. Replaced emitter. Unit immediately cycled. All is working as designed. Call complete."
Near Cedar Park, TX 78613
Cliff
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to replace previously ordered parts for refrigerator. Found defrost heater ohms out properly and there are no other mechanical failures. Defrost issue was caused by control board misregistering defrost sensor. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of upper rack falling off, found broken adjusters and stops, I replaced adjusters and stops, unit tested good."
Near Kyle, TX 78640
Richard
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for the refrigerator not cooling. Installed new compressor and dryer. Added 4.25oz of freon and refrigerator is cooling good. No leaks. Complete
Near Austin, TX 78732
Luis
Job Details: 01/22/2020
REFRIGERATOR JENN-AIR JFC2290RTB00 "Arrived on site for damaged rollers. Installed left and right roller assembly,adjusted unit to customers request had customer verify adjustment"
Near Austin, TX 78728
Andy
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop burner cap cracking. Tested and inspected unit and found burners not igniting properly due to cupped failed burner caps. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78731
David
Job Details: 01/22/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose washer that would at times run for several hours. Ran diagnostics and found F8E1 valve failure, F5E2 lock error, F0E5 off balance load error. Unit ran fine through diagnostics. Asked customer if they had their fresh hold feature enabled, which will run the unit for 12+ hours. Customer assured me they did not have it enabled, and the unit would just run and run. Ordering a new UI and control to resolve the electrical issue causing the long run time and inconsistent UI activation. Ordering W11316623 console, W11322901 UI. ; ordrng 1 W11316623 (console) and 1 W11322901 (cntrl-elec)"
Near Austin, TX 78717
Paul
Job Details: 01/22/2020
DISHWASHER KITCHENAID KDTE334DSS1 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the control panel and ran diagnostics. The unit completed the cycle and worked as designed. I ran a regular wash cycle and the blue wash light comes on now. The unit is working as designed. Call complete.
Near Manor, TX 78653
Scott
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for grinding noise . Ran diagnostics no error codes .unit was making noise in spin but not while agitating . Replaced gearcase ,cam, actuator . Tested unit ,new gear case is defective . Reordering gear case. No water leaks detected . Please call to set return visit .; ordrng 1 W10528947 (hub) and 1 W11035747 (GERCSE) and 1 W11239857 (BELT)"
Near Round Rock, TX 78665
Paul
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer displaying an F7 error. I tested the motor windings and they all read 9 ohms. I replaced the ACU and ran the service test cycle. The unit completed the cycle and worked as designed. Mr is to put all the trim back on the cabinet. There were no water leaks present at the time of service. Call complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator making intermittent abnormal sounds. Performed diagnostics mode and tested fan and thermistor operation. Gained access to FC evaporator and found not completing defrost cycle. Tested defrost sensor and found within range. Tested evaporator fan and found communication wire opened. Found failed evaporator fan assembly. Removed failed fan and installed new. Powered unit and tested operation. All tested good, no water leaks detected durning service.
Near Waco, TX 76705
Jonathan
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washer that would not start. Inspected unit in work area. Tried to place unit and diagnostics and was unable To get it to power on. Tested voltage coming from the outlet and found 123 V coming to the unit. Took console off and tested voltage going into the control. Found 123.7v going to the control but no lights on the control. Replaced control and ran unit through a calibration cycle. I then tested the unit and unit worked as designed.
Near , TX 78645
Lou
Job Details: 01/22/2020
MICROWAVE KITCHENAID KOCE500ESS08 "arrived on site to insect oven/microwave combo fan noise. Upon further inspection, I turned the oven on at 350 degrees on Bake and immediately when the fan came on it sounded like something was rattling in the fan. I pulled the unit from the wall and turned it on again and no noise. I found that the metal power cord was vibrating in between the cabinet and the back panel of the unit. When I placed the unit back in its space, I pulled the power cord to the right of the unit and retested. The unit is operating as designed. I advised the customer of my findings and repairs. Job completed."
Near Woodway, TX 76712
Jonathan
Job Details: 01/22/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer that would not dry clothes during a regular cycle. Inspected unit and work area. Customer explained that timed dry was the only setting that it would work. Tested unit and found dryer heating in time to drive but limited heating and other cycles. Check thermal fuse, and thermal cut off. Both tested good. Checked thermistor and found it open. Replaced thermistor and tested unit. Unit was also I level. Reset level on dryer and tested with a few clothing items. Unit worked as designed. Call complete."
Near San Marcos, TX 78666
Robert
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on job for complaints of it cold. Found compressor running. And all fans running no frost pattern on evaporator. Complete sealed system questionnaire. sealed system technician required. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)
Near Cedar Park, TX 78613
Lou
Job Details: 01/22/2020
DRYER WHIRLPOOL MEDB835DW4 "arrived on site to inspect dryer making noises. Upon further inspection, the customer advised that the unit is making a rattling noise like before. I turned the unit on and the unit did not make any unusual noises. Customer said it starts when the unit gets hot. I disassembled the unit and found the blower wheel broken and the exhaust pipe and blower housing were loose. I removed and replaced the blower wheel and adjusted the exhaust pipe as blower housing and reassembled the unit and tested. Unit is operating as designed and quiet as well. No lint observed during service, job completed.
Near Hutto, TX 78634
Paul
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for the refrigerator with the lights not working in either compartment. I found the top lights in the RC not working and the FC light not working. I found the FC LED defective. I replaced the LED and all the lights are working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE520S0FS0 "arrived on site to inspect range control display. Upon further inspection, the customer advised that when turning on the cooktop burners, the display doesn’t light up showing the burners are on. I placed the unit in diagnostics showing error code F2E1. I cycled the power to the unit and tested the burners and again the display did not light up showing the burners were on. I checked the control ribbon and it appeared good. Customer provided a POP showing the unit in warranty (photo). I removed and replaced the main control/keypad assembly and retested and the unit is operating as designed. Job completed."
Near Austin, TX 78746
Leonardo
Job Details: 01/22/2020
VENTHOOD WHIRLPOOL KVIB606DSS1 "Arrived on site to test motor, upon inspection we found the motor fan was in the attic, and making a loud noise, we had the motor casing but no motor, we called the office to talk to chase and he said to order motor W11106377 office to reschedule ; ordrng 1 W11106377 (FAN BLOWER )"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived to replace drain tube fitting, removed old and replaced and tasted good. No blockage"
Near Killeen, TX 76543
Al
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived to inspect damaged lid.Confirmed, removed and replaced it.Job complete"
Near Bee Cave, TX 78738
Luis
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for a faulty valve,removed failed valve installed a new valve,no leaks at valve tested water dispenser unit working as designed.
Near Austin, TX 78750
David
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to diagnose washer that customer said was having issues starting cycle. Customer told me that there had been several times they had to hold down the star button to get the cycles to start, and at one point unit went into sensing and just shut off. They had to restart it to start it start. Performed diagnostics and tried running unit in several cycles as well as diagnostics. Tried repeatedly and had no issues starting cycles, and found no errors present. Unit appears to be working as designed without any evidence of failure. Advised to just single press button a little hard and leave it, and it shouldn’t need to be held down. No further actions to take. Call complete. Attempted to document with tech line, but tech line is down."
Near Austin, TX 78749
Leonardo
Job Details: 01/22/2020
MICROWAVE WHIRLPOOL MMV4206FZ2 "Arrived on site to test unit for not heating, upon inspection we found the high voltage switch passed tests but the high voltage system did not work
Near Paige, TX 78659
Scott
Job Details: 01/22/2020
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 "Arrived on site for display showing error code . Found evap fan not running . Could tap fan ,would run for a second and stop did that several times . Replaced evap fan motor . All checking normal . No water leaks detected at time of service . Job complete .part
Near Liberty Hill, TX 78642
James
Job Details: 01/22/2020
VENTHOOD KITCHENAID KXU8036YSS1 Arrived on site and tested operation. Found right side light socket shorted. Installed new and tested. Unit tests good. Job complete
Near Georgetown, TX 78633
James
Job Details: 01/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and touched up pain in cavity and replaced rear right support. Instructed customer that the paint needs to cure for several hours before using. Job complete
Near Austin, TX 78734
Luis
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Arrived on site for low ice production. Checked icemaker mold ice in mold,ran diagnostic thermistors passed,optics passed,good air flow from fan,no errors on icemaker,test 57 dumped ice,ran fill test passed. Checked temp reading in ice room temp reading around 30° checked freezer warmer temps in freezer,partial frost on evaporator coil. Ordering sealed system parts. See CNOTE or sticky noteFile #7726952443; ordrng 1 CNOTE (NEED AUTHO FOR SEALED SYSTEM LABOR) and 1 W10913906 (ACCESS VALVE) and 1 W10917531 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV), states that autho needed"
Near Austin, TX 78737
Kevin
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS0 "Arrived on site and inspected refrigerator and found waterline at the rear is leaking, disconnected and reseated it and leaking has stopped. No water leaks from connections now at time of service, job complete"
Near Austin, TX 78735
Kevin
Job Details: 01/22/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer and found cold water valve is leaking into tub, replaced valve assembly
Near Austin, TX 78748
Kevin
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found freezer door is not closing properly on the left-hand side allowing air in causing frost buildup. Took one picture. Disassembled freezer and removed all ice, added silicone around perimeter between freezer liner and outer cabinet and after reassembling freezer used heat gun to correct gasket.
Near Harker Heights, TX 76548
Al
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived to inspect defective hinge.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 01/22/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to replaced blower fan, replaced blower fan per last tech, tested and found no problems. Complete"
Near Santa Clara, TX 78124
Robert
Job Details: 01/22/2020
RANGE AMANA AGR4230BAB3 Arrived on job for stove top burner not igniting very easily. Upon inspection we found that one burner cap and top was not fitting very precisely. Ordering parts. Parts just need to be dropped off. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10636224 (burnr-top)
Near , TX 78610
Leonardo
Job Details: 01/22/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Burnet, TX 78611
Jonathan
Job Details: 01/22/2020
DISHWASHER KITCHENAID KUDS30IXBL0 "Arrived on site for dishwasher motor making a humming noise when running. Performed diagnostics mode and found fault code F6-E2 inlet valve fault. Monitored test cycle and found unit filled as normal. Found wash motor making abnormal noises. Gained access to chopper wheel and inspected, found minor blockage. Cleared wheel and tested operation. Found motor not as loud and operating. Recommend to replace sump assembly Removed failed sump assembly and installed new. Performed diagnostics mode, monitored test cycle and observed for water leaks. All tested good, no water leaks detected.
Near New Braunfels, TX 78132
Robert
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace parts previously ordered. Replaced evaporator fan motor in fridge. Tested unit and everything is working properly. Complete.
Near Liberty Hill, TX 78642
James
Job Details: 01/22/2020
REFRIGERATOR FRIGIDAIRE FRT18B4AWA Arrived on site and found freezer evaporator frozen solid and no air flowing. Found fan motor working. Found cause of evaporator freezing due to bags blocking entire return air vents. Tested defrost cycle and timer and found to be good. Instructed customer of finding and recommended unplugging unit for 48 hours to allow unit to thaw. Job complete
Near Austin, TX 78723
Wesley
Job Details: 01/22/2020
VENTHOOD UNKNOWN UXT5536AAS3 Arrived onnsite and found slight rattle on 2 speed. Adjusted support and sound block. Unit is now operating quietly. All checks good.
Near Bastrop, TX 78602
Scott
Job Details: 01/22/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site ,installed door switch . No lint build up at time of service . Job complete ."
Near Austin, TX 78745
Leonardo
Job Details: 01/22/2020
MICROWAVE ELECTROLUX EI30BM55HSA "Arrived on site to test microwave, upon inspection we found the mag had cracked causing no heat, replaced cap mag and diode, retested and heat was repaired.
Near Waco, TX 76710
Jonathan
Job Details: 01/22/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site for dryer that was showing an F1 through F4 code. Inspected unit and work area. Found bad control. Replaced control and tested unit. Unit worked as designed. Call complete.
Near , TX 78620
Kevin
Job Details: 01/22/2020
RANGE MAYTAG JES8850BAB "Arrived on site and found left front element will not turn on, it will need to be replaced. Also found temperature range for oven is off and adjusted it in set up to correct issue.ordrng 1 12001656 (sensor,ovn) and 1 W10823711 (elmnt-surf)"
Near Harker Heights, TX 76548
Al
Job Details: 01/22/2020
COOKTOP KITCHENAID KICU569XSS Arrived to inspect induction cooktop with a shattered glass.The unit was still inside the box in the garage.I verified the complaint and left the replacement cooktop and gasket with the customer at his request.He advised he will install the unit soon.Job complete
Near Austin, TX 78703
Wesley
Job Details: 01/22/2020
DRYER LG DLG7301VE
Near , TX 78619
Kevin
Job Details: 01/22/2020
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site and replaced vent fan and 0WI sensor recommended by tech line on previous visit. After replacement dishwasher will complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Burnet, TX 78611
Jonathan
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for washer not filling all the way up. Performed diagnostics mode and checked fault codes. Found F8-E1 long fill. Performed automatic test mode and found hot water solenoid not opening. Performed manual test mode o confirm failure. ; ordrng 1 W11210459 (INLET VALVE)"
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/22/2020
RANGE WHIRLPOOL GW397LXUS06 "Arrived to inspect unit with Ruth knob not Turing and no functional 0 button. Unit would need labor and membrane to repair.
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/22/2020
COOKTOP KITCHENAID KGCU462VSS02 "Arrived to inspect unit with seal sticking out of edges, was Able to shove seal back in to sides."
Near Cedar Park, TX 78613
Cliff
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to replace previously ordered parts for refrigerator. Upon removing back cover noticed large oil spot on lower compressor compartment cover and rusted condenser line. Condenser line has failed and released all refrigerant from the unit. Condenser will need to be replaced along with compressor and filter dryer to complete repair. Will need second technician to hold refrigerator to remove condenser and three hours to complete repair.; ordrng 1 2MAN3HOURJOB (2MAN 3 HOUR JOB) and 1 W11164117 (CONDENSER)
Near New Braunfels, TX 78130
Robert
Job Details: 01/22/2020
REFRIGERATOR AMANA ASI2575FRB00 Arrived on job for refrigerator not cooling. Upon inspection we found that the evaporator was frozen over. We defrosted the evaporator and found the heating element unplugged. Re connected the heater and tested functionality. Everything working properly. Complete.
Near Austin, TX 78746
Luis
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KSSC42QVS05 Arrived on site for water leaking. Found water leaking from housing on icemaker assembly diagnosed unit will need a new icemaker. Installed a new icemaker icemaker ran through a cycle and filled with water.
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/22/2020
FREEZER MAYTAG MFC2062FEZ02 Arrived on site to diagnose a refrigerator that is frosting in the freezer. Tested unit and found no mechanical failures and frost has dissipated on its own. Advised homeowner freezer door may have been slightly cracked overnight causing excess frosting in the unit. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78751
Wesley
Job Details: 01/22/2020
OVEN WHIRLPOOL KEBS207BSS01 "Arrived onnsite and diagnosed damage to cabinet claim. Not cosmetic, functional. Underside drawer is obstructed.
Near Kyle, TX 78640
Richard
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived onsite for the dishwasher dispenser lid not latching. During testing found that latch and actuator were broken. Replaced latch,actuator,solenoid. Dishwasher door latch tested good. Complete"
Near Austin, TX 78702
Luis
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL M1TXEGMYS01 "Arrived on site for water leaking. Removed evaporator cover found a frozen drain,removed all ice defrosted drain,checked water flow through drain good.
Near Kyle, TX 78640
Robert
Job Details: 01/22/2020
DRYER WHIRLPOOL WGD5620HW1 Arrived on job for dryer not powering up. Upon inspection we found that the control board is non responsive even though we have 120 Volts going to it. Ordering parts. Office to reschedule.; ordrng 1 W11331277 (CONTROL UNIT ) and 1 W11378949 (CONSOLE UI)
Near Seguin, TX 78155
Richard
Job Details: 01/22/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived onsite for the oven with error code F9. During testing found that error code F9 is a miss wiring fault. Checked voltage and found 123VAC on L2 and 123VAC on the neutral and zero volts on L1 advise customer to have electrician to repair the wall outlet wiring. Complete.
Near Killeen, TX 76542
Al
Job Details: 01/22/2020
WASHER MAYTAG MVWX655DW0 Arrived to inspect washer not operating properly.Ran diagnostics test mode and found the gear case to be defective.Advised customer of the diagnoses
Near The Hills, TX 78738
Brandon
Job Details: 01/22/2020
RANGE JENN-AIR JIS1450DP2 "Arrived on site for customer complaint of unit shutting off and beeping during use, found F2E1 error code, stuck keypad, I cleared error code and reset control and boiled some water on multiple burners, unit tested good. If problem continues, will need keypad and module."
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Arrived to inspect unit with frost in freezer and water in RF . Found door was flipped in install and was not assembled correctly causing big gaps on freezer and RF sections, was able to correct mistakes and was able to get both door to seal properly"
Near Waco, TX 76705
Jonathan
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for washer that would not start past filling. Inspected unit in work area. Did a power cycle on the unit before Placed unit in service diagnostics and found an F0E3 (overload) and F2 E1 (UI stuck button) error codes. Ran unit through an auto test through service diagnostics and unit ran as designed. Had customer run a load of laundry and unit filled, agitated, and drained. Did not stay for entire cycle. Call complete."
Near Burnet, TX 78611
Jonathan
Job Details: 01/22/2020
OVEN WHIRLPOOL WFG320M0BW2 Arrived on site for oven not heating to proper temperature. Performed temperature test on bake mode at 350°. Found average temperature at 340°. Went to calibration settings and found unit had been calibrated -20°. Set back to factory settings at 0. Heated unit to 400° to insure it would reach temperature. Spoke with customer on user care guide. All tested good.
Near The Hills, TX 78738
Brandon
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site to replace faulty control, I found it was the wrong control, ordering control. ; ordrng 1 WP2303843 (cntrl-elec)"
Near Killeen, TX 76549
Al
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not filling.Noticed the bottom spray arm was not installed properly.Cleared the debris from underneath float switch and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78759
Andy
Job Details: 01/22/2020
WASHER WHIRLPOOL MAH5500BWW Arrived on site for washer softener not draining. Upon arrival customer informed that unit is getting very loud as well. Tested and inspected unit and found failed dispenser bottom and tubs will need to be replaced.
Near McDade, TX 78650
Scott
Job Details: 01/22/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer shutting off early . Checked moisture sensor ,t-stats , harness . All checked normal . Replaced control, tested unit all checked normal . No lint build up at time of service . Job complete ."
Near Austin, TX 78745
Kevin
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM "Arrived on site and inspected refrigerator and found ice buildup beneath icemaker on freezer liner, took one picture icemaker is either leaking or waterline to it is. Will bring back all relevant parts to correct issue. Refrigerator Will need to be defrosted, customer has read and signed defrost waiver. No water leaks from connections at time of service; ordrng 1 4317943 (icemaker only) and 1 4387491 (insert) and 1 NEEDAUTHO and 1 WP1106508 (gasket) and 1 WP2196157 (fitting) and 1 WP488878 (clamp) and 1 WPW10238092 (tube-water)"
Near Austin, TX 78741
Jacob
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit getting frosting in freezer and leaking. Tested unit found that rubber gasket was bad. Changed gasket. Tested unit. Unit test good. No issues at this time. Job complete
Near Killeen, TX 76549
Al
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived to inspect back left burner not working.Confirmed the complaint and ordered an infinite switch.; ordrng 1 WP3149404 (INFINITE SWITCH LEFT REAR)
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived to install cooktop , removed and replaced replaced and tested good"
Near Bellmead, TX 76705
Jonathan
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Survived on site to install previously diagnosed part. Replaced all pieces of the left-hand door and replaced onto new door. Tested unit and unit worked as designed. Call complete.
Near Volente, TX 78641
Lou
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burner flames. Upon further inspection, the customer advised that the flames were red and they were connected to propane. I tested all of the burners and all appeared to be normal and consistent with the way flames appeared from propane. Checked the orifices and they were good. I advised the customer that the red tips were normal and possibly due to the sealant used at the gas line connections mixing with the gas and burning off, but nothing to be alarmed with. No gas leaks detected during service, job completed."
Near Austin, TX 78758
Andy
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator leaking from ice maker. Tested and inspected unit and found water not coming from ice maker. Found hole under evaporator to drain tube clogged with foam from factory. Defrost and remove all ice and cleared hole. Tested unit and all operations are normal. Advised customer to keep an eye on unit. Customer signed waiver. No water leaks present after service.
Near Austin, TX 78759
Andy
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for washer leaking. Tested and inspected unit and found unit only leaks at left front and at beginning of cycle when dispenser is filling. Found no leaks with hose or dispenser. Found that tub is sitting too far back and that tub ring is not catching all the water and that unit will need to be leveled with tub coming more to the front.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for for oven not preheat good properly and timer shutting oven off. Performed temperature test on bake mode at 350°. Found average temperature at average temperature at 350°. Tested timer several times while testing and found no issues. Spoke with customer on the difference between cook time and timer. Spoke with customer on user care guide. All tested good.
Near Austin, TX 78723
Wesley
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onnsite and provided customer with advice based on concerns with functionality and error code occurance, no saved errors. No leak at time of service. Ran test 12 and quick wash. All checks good. Advised customer on findings. Advised on use and care."
Near Lakeway, TX 78738
Brandon
Job Details: 01/22/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for customer complaint of unit not drying properly, noise, and lint on wrong side of screen. Found blower wheel is stripped and moving freely on motor shaft. Ordering blower wheel and motor. Unit is heating. ; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Near Austin, TX 78736
Luis
Job Details: 01/22/2020
REFRIGERATOR JENN-AIR JF36NXFXDE00 "Arrived on site for no ice. Tested icemaker no water entering icemaker,isolation valve powering on diagnosed faulty icemaker water valve. Installed a new valve tested icemaker,icemaker ran through a harvest and filled with water. Repair covered under AUTHO S92190"
Near Bluffton, TX 78607
Jonathan
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Customer stated that had to bucket water out and will not allow another cycle to start. Inspected unit and work area. Found drain line was for a dishwasher. Performed diagnostics mode and checked fault codes. Found F9-E1 long drain. Tested drain pump and found activating. Found retailer had replaced drain line, due to not long enough to reach drain. Will need to replace drain line and bring extension if need. ; ordrng 1 285863 (drain hose) and 1 W10919003 (DRAIN PUMP) and 1 W11244231 (DRAIN HOSE)"
Near Austin, TX 78757
Andy
Job Details: 01/22/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for dryer only heating on low. Tested and inspected unit and found failed temperature switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78633
James
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site and found incorrect rails received. Reordering rails and will return; ordrng 2 WP13055901 (slide)s
Near Austin, TX 78746
Luis
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no ice and loud noise. Tested dispenser no water power to valve,found failed led in freezer,diagnosed unit will need a new led module and valve. Installed anew valve and led,powered unit on all leds working tested water dispenser unit working as designed. used 1 W11205083 (MODULE) from stock"
Near Round Rock, TX 78681
Paul
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator with possible failed controls causing dispensing issues. I found the water dispenser working as designed. Ms stated they heard the ice maker water come on and water ran out of the ice chute. I found the icemaker completely jammed up and packed with ice between the ice maker and the housing. I removed all of the ice and tested the ice maker. The unit cycled and filled working as designed. Ms stated that when the unit wouldn’t dispense water she opened and closed the door and it would work. The FC door concave area but it is contacting the switch. I opened and closed the door multiple times and finally got the switch to fail keeping the lights on with the door closed. The door switch needs to be replaced. Ordering W11396033 SWITCH. Will return with the icemaker just in case it jambs again. ordrng 1 W11396033 (SWITCH)
Near Spicewood, TX 78669
Luis
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install valve tech support advised replacing. Replaced valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered under manufacture sealed system warranty"
Near Bastrop, TX 78602
Scott
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for upper stop racks falling out . Replaced stops . Upper rails are secure. No water leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4950HW0 "arrived on site to inspect dryer not working. Upon further inspection, I turned the timer on and pressed start and nothing happened. I found the door switch is working as I opened the door and the inner light came on. Tested voltage to the timer and found none. Checked ohms to the fuse and found it open. Replaced the fuse and retested the unit and still won’t start. Replaced the timer and retested the unit and it operated as designed. No lint observed during service, job completed."
Near Austin, TX 78733
Leonardo
Job Details: 01/22/2020
DISHWASHER BOSCH SHE43RF5UC "Arrived on site to test unit, upon inspection we found the bottom cover was full of water which triggered the leak sensor, removed water and retested, found no problems, cycles are completed. No leaks detected. Complete"
Near Austin, TX 78746
Leonardo
Job Details: 01/22/2020
DISHWASHER KITCHENAID KUDS30IXBL6 "Arrived on site to test unit, upon inspection we found even without soap that the dishwasher was making a lot of suds due to oversoap. Tested function of unit, tested good, Complete"
Near Austin, TX 78750
David
Job Details: 01/22/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose dead oven with no power. Performed diagnostic and checked thermal fuse, and found thermal fuse blown. Customer had informed,Ed me the door was found cracked open after cooking, and steam had gotten behind UI panel and blown fuse. Unit is leaning forwards in the cabinet and needs to be shimmed to level it out. May have resulted in leaning forward and door having issues closing. Advised customer to shim the unit and make sure door is closed and they should be fine. Replaced thermal fuse and retested. All is working as designed. Call complete."
Near Bee Cave, TX 78738
Brandon
Job Details: 01/22/2020
OVEN WHIRLPOOL WOD51EC0AB03 "Arrived on site to replace cooling fan, after replacing, unit tested good."
Near Austin, TX 78734
Brandon
Job Details: 01/22/2020
DRYER MAYTAG MGD8200FW1 "Arrived on site to replace control panel, after replacing panel, unit tested good."
Near Troy, TX 76579
Jonathan
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed front panel and tested unit. Sound was not coming from the motor but from the left wheel rotating the drum. Removed drum and spun the wheel by hand. The wheel would intermittently make a loud squeak and grind sound, customer stated that was what they were hearing. Removed wheel and found inside rusted. Used wheel from new repair kit and tested unit, unit worked as designed. Call complete."
Near Round Rock, TX 78664
Paul
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for the refrigerator with ice build up in the FC and the door not closing properly. I found product choking off the vents in the FC. I showed the vents to the customer and explained that they needed to stay cleared from product for proper air flow. I found the coil good and the unit working as designed. I found large gaps between the chassis and liner. I sealed the gaps with Whirlpool sealant. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/22/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on job for ice machine not producing ice. Upon arrival customer stated that the ice machine was now working after he tightened a leaking drain plug. Ran diagnostics and found no issues. Icemaker is making ice. Complete