Arrived on site to diagnose a refrigerator that is resetting constantly. Found ui malfunctioning and replaced it. Homeowner to thaw unit minimum of 48hrs to clear ice. Homeowner signed defrost waiver.

Arrived on call to replace previous diagnosed part. After replacing control test oven and error return will need sensor to complete the control show that the sensor is recording a oven temperature of 0 degrees. W11256088 was used from service ordered 318548. ; ordrng 1 WPW10181986 (Sensor)

"Arrived on site to diagnose microwave that was dead and not working. On arrival checked the outlet and found 120v at the outlet. Checked unit and found the fuse blown. Replaced with truck stock fuse. Plugged unit in and found it on and working. Customer had let me know that the microwave had died while it was NOT in use. Opened and closed door 40 times to test interlocks and found interlocks good. Checked wiring and found no damaged wiring. Tested heat and found unit heating as designed. Fuse appears to have failed due to a power surge.

Arrived on site to replace sump and motor. Replaced sump and motor. Tested unit. Unit cycles as designed. No leaks present at this time. Job complete

"Arrived on site to diagnose refrigerator that is not cooling in the RC. Found FC at -20. Checked evap cover and found ice building and evap frozen over.Customer advised to defrost unit before we arrive to allow testing of defrost heater. Also installing new damper control on return visit due to damper making loud noises. ; ordrng 1 WP67002493 (Defrost Heater) and 1 WP67003426 (Bimetal)"

Arrived onsite for F1 E 1 error code upon arrival found unit internal error code linking to control board. Ordering control office to reschedule upon arrival of part.; ordrng 1 W10885069 (Control)

"Arrived on site and inspected refrigerator and found no ice production, icemaker is off at switch at bin. Test 56 shows E0 no error codes, test 57 icemaker cycles properly, test 15 IR bin level passes, test 36 icebox fan runs. Test 45 waterline seemed frozen for a moment but cleared and icemaker filled with water. Freezer temperature is 4-5 degrees. Icebox temperature is 37, Took pictures of temperature. Spoke with PR inlet air or outlet air tunnel must be frozen over customer will need to completely defrost refrigerator to clear issue. job complete"

Arrived on site for microwave making a clicking sound after unit is finished. Inspected unit and work area. Found customer referring to damper door. Found damper intermittently closing. Gained access to damper door and found raising to high and not allowing to close. Adjusted damper door and tested operation. All tested good.

"Arrived on site and found Icemaker is leaking and has filled ice bin and it is frozen. Replaced icemaker, job complete"

"Arrived on site for dishwasher needing previous diagnosed sump, element, & owi. Upon arrival installed needed parts. After reassembling unit I ran tests and found no leaks and heater sump and owi all functioning as designed call complete"

Arrived on site to install heating element to resolve failed heating element. Installed proper heating element and tested via diagnostic. Verified heating element is hot and working as designed. Call complete.

Arrived on site for top oven not turning on.Tested unit and found blower motor was not turning on. Replaced blower motor. Tested unit preheating to 350. Blower motor operates as designed. Collected 487.56. Job complete

"Arrived on site for oven not heating . Found element failed . Replaced bake element . Preheating checked normal

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser motor and found it within range in ohms reading. Tested voltage to the motor and got 0V. I tested voltage at the Niagara board and when I pushed my leads into the molex connections I heard a click. I tested the ice dispenser and it began to dispense ice. I tested the water dispenser as well and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for no cool and unit not dispensing water or ice. Found evaporator incased in ice,defrosted evaporator replaced defective burned out heater. Tested dispenser found will depressing paddle control would power cycle,diagnosed a defective control,installed new control tested dispenser unit working as designed."

"Arrived onsite for range with potential gas leak . Upon arrival gas was shut off. Customer stated there is a gas smell when the oven is being used. Turned gas supply on to test. Filed unit with gas to test. Checked supply lines and were good. Check valve and regulator connections and were good. No leaks detected. Checked bake function and unit had a significant delay in ignition. The glow igniter would activate and the gas valve would open, however the actual ignition was delayed and when it did ignite it was a huge flame ignition. Customer also stated that igniter was recently replaced due to electrical issues and home breakers going out. Components checked good but could potentially be a control or gas regulator issue.

"Arrived on site and replaced igniter diagnosed by previous technician, after replacement took one picture of oven igniting properly, job complete"

Arrived on site for ice machine needing previously diagnosed main control. Upon arrival installed needed part. After reassembling unit I found all power and functionality restored. Ran unit and found it functioning as designed. With no leaks

"Arrived on site to test unit for middle rack issues. Found adjusters were broken. Replaced adjusters, tested unit, unit works good.No leaks detected. Job complete."

"Arrived onsite for ice machine not making ice. Upon arrival found unit had water ardor moving throughout and had not been cleaned. Checked water from rear found slightly low pressure. Checked valve line found line junked up and damaged Job Completed."

Arrived onsite for refrigerator freezing food in refrigerator compartment. Upon arrival inspected unit. Found ice ball accumulating on upper right side of liner about 8-10 inches from dampener. There is a void in the insulation and is causing air migration from the freezer compartment to the refrigerator compartment.

"Arrived on site to test unit for noise. Found RC evap was frosted over causing fan to hit ice. Removed frost and found thermistor placed in wrong location preventing thermistor from contacting suction tube properly giving improper readings. Replaced harness with thermistors and motor assembly. Placed unit on basic defrost. Tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for soaked laundry at end of cycle. Mrs had ran a cycle and left as is so I can see issue. Upon arrival unit was flashing error code F0E9(off balance pause). Found unit way over loaded with sheet set, blanket, towels and clothing. Mrs did say issue was with larger loads and does fine with smaller loads. F0E9 was only stored error code. Unit ran diagnostics as designed. Advised customer on proper loading procedures. No leaks detected. Job complete."

Arrived on site for unit smoking. Found small amount of grease on oven base. Preheated oven to 350 To let grease burn off . Advised customer that unit may still smoke until remaining grease is cleaned or burned off. No leaks present at this time. Job complete

Arrived on site to diagnose dishwasher not running and just blinking. Ran unit and was able to get into diagnostic. Checked error codes and found F2E1 for stuck or shorted key. Replaced console and retested. Ran unit and could not get power at console. Checked and found voltage at control. Replaced control. Retested and verified all is working as designed. Call complete.

"Arrived onsite for washer not draining. Upon arrival found unit latch was damaged and starting to fall apart. Spoke with customer on options, put latch together tightly and sealed. Proceeded to test. Unit is now operating as designed.

"I arrived on site to diagnose dishwasher with corrosion/rust build up on the element, I gained access to the unit and found rust/corrosion on the element and one of the brackets, I am ordering the parts and the office will reschedule return service when the parts arrive.; ordrng 1 W10518394 (Element) and 1 W11027055 (Element bracket)"

Arrived on site to diagnose a refrigerator that is leaking and has no lights. Found wire broken for pantry control. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install microwave fan to resolve fan rumbling. Replaced microwave fan assembly. Found new fan had larger side terminals, replaced existing wire ends with larger gauge spade connectors. Tested and verified unit is working as designed. Call complete."

"Arrived on site range rear right burner not working and both upper and lower ovens not heating. Inspected unit and work area found cooktop valve seized and not able to turn. Found both upper and lower igniter failed. All failures are due to normal wear and tear. Removed failed igniters and valve, installed new. Assembled unit and tested operation. All tested good."

Arrived on site for Washer is leaving clothes soaking wet. OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY. Ran diagnostics and got off balance error codes. Placed in fill with hot and cold. Filling as designed. Ran drain and drained as designed. Ran spin and spun as designed. Placed in agitation and could hear gear case bearings were bad. Ordering gear case WH38X27335 and nut hub WH02X10363 and will bring GE washer tool kit to return and complete the repair. All parts will need authorization. ; ordrng 1 WH38X27335 (Autho Gear case) and 1 WH02X10363 (Autho Nut Hub) and 1 Tool (Autho GE WASHER TOOL)

"Arrived on site for 2ND ATTEMPT-FRIDGE ICE MAKER NOT PRODUCING ICE. FRIDGE CHIME INDICATING POWER OUTAGE. Found temps were good in fridge and freezer. Found compressor whining but not kicking on. While running diagnostics the fridge continued to lose power. Checked voltage at the wall and was getting 120v. Removed rear panel and confirmed the compressor was making the whining noise. Ordering nitrogen, compressor W10903340, non-UV drier W10843121, Access Valve W11506635, Condenser W11506635, both evaporators W10865322/W11035643 and will return with both RC evaporators. Customer prefers we come on a Monday or Friday, but if we can come any sooner please reach out to them so they can check their schedules. Parts will need authorization. ; ordrng 1 Nitrogen (SS Repair) and 1 W10903340 (Autho Compressor) and 1 W10843121 (Non UV Drier) and 1 W11506635 (Access Valve) and 1 W11506635 (Autho Condenser) and 1 W11035643 (Evaporator) and 1 W10865322 (Evaporator)"

Arrived onsite for broiler not heating. Found broken broiler element. Replaced broiler element. Preheated oven to 350. broiler element and bake element both turned bright orange and heated correctly. Customer complained about microwave light not working. Tested microwave and unit operates correctly. Instructed customer that light bulbs are considered cosmetic and does not effect use of the unit. Job complete

"Arrived on site for washer not spinning cloths out all the way. Upon arrival found no errors in diagnostics. After further inspection I found inner basket not engaging with gearcase shaft during spin and only the agitator would spin. During diagnostics I also found washplate, inner basket and gearcase all siezed together and couldnt be separated. w11239857, w10721967, W11454734, w10528947, W10902814, WP8533953 (6x), W10752719, W11219115, W11089264, WP8533928. Can not guarantee a reliable repair due to current condition of unit. Call complete ; ordrng 1 W10902814 (Washplate) and 6 WP8533953 (Screws)s and 1 W10752719 (Inner basket) and 1 W11219115 (Outter basket) and 1 W11089264 (Filter) and 1 WP8533928 (Filter Screw)"

"Arrived on site to inspect refrigerator ice maker not working and covered with ice. Upon further inspection, I found the ice maker tray with a large amount of ice in it and tray broken. I removed and replaced the ice maker and jumped the switch with my jumper wire and tested. Unit is operating as designed. I cleared the remaining ice from the ice chute plate and motor shaft. No water leaks observed during service, job completed."

"Arrived on site for fridge not cooling properly. Found drain tube backing up not allowing freezer door not closing properly . Ordering drain tube , and rails due to frost build up . Call to set return. ; ordrng 1 W10397636 (Rails) and 1 W10397635 (Rails) and 1 W11190084 (Drain kit)"

"Arrived on site to inspect frost in the freezer section. Upon further inspection, I found a small amount of frost built up at the bottom of the FC section and the FC door at the opening. I closed the FC door and inspected the gasket and its sealing on all four sides. I found the grease in the slides hardened and also found a gap in the FC liner around the opening of the freezer section. I am ordering the slides and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. Using some silicone from my van stock, I sealed the gap in the liner. No water leaks observed during service."

"Arrived on site broiler door falling on left side . Found hinge screws missing . Replaced screws , door is opening and closing properly . No gas leaks detected at time of service. C-note . Job complete"

Arrived onsite for unit having the lint light always blinking. Looked at the unit and the light would blink when in the on position but will turn off after the unit is started. Was able to confirm that her unit will have the light always blinking as a reminder and will only shut off after starting the unit. No issues at this time. Job complete.

Arrived on site for wine cooler not powering on. I found the unit on but not recognizing the door is open. I found the kick plate holding the door switch in. I adjusted the kick plate. The switch now works as designed. Job complete.

Arrived on site to follow up on ice machine that was intermittently not making ice and clumping. Installed new water level sensor and retested unit. Verified proper fill level being reached and not leaking over. Unit working as designed.

"Arrived on site to replace sump and motor. Replaced sump and motor. Test unit, unit cycles as designed. No leaks present at this time. Job complete"

Arrived on call for complaint of not heating. Found the power supply not correct. Customer will have supply corrected.

"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Ran dispenser and found nothing coming out, but you could hear the valve humming. Removed filter and ran unit and found no issues dispensing water. Replaced filter and ran again. Found unit properly dispensing with new filter. Unit now working as designed. Call complete."

"Arrived on site for dishwasher leaking water. Upon arrival confirmed complaint. Found no errors in diagnostics. After further tests I found water leaking from sump asm, as well as the element bushing. Unit will need new element and sump/motor asm to complete repairs. Call complete ; ordrng 1 W11537778 (Element)"

"Arrived onsite for vent hood not coming on. Upon arrival inspected wall outlet found proper voltage coming from wall to unit. Found motor receiving voltage but completely dead. Replaced unit. Motor and proceeded to test. Found new unit motor was binding with blower making whining sound coming on barely on high, with rubbing sound. Ordering another motor, office to reschedule upon arrival of parts.; ordrng 1 W11100651 (Blower fan)"

"Arrived on site for fridge making a loud noise. I inspected the unit and work area. I found frost build up on the fc evaporator. I put the unit into diagnostics. I activated the defrost heater and found it coming on. I also found some slight gaps between the cabinet and outer liner. I am ordering the UI, fc thermistor, control and silicone to repair the unit. The office will reschedule when we have eta on the parts. ; ordrng 1 WP482338 (Silicone) and 1 W11558182 (Control)"

"Arrived on site for dishwasher not cycling or cleaning dishes. Upon arrival confirmed complaint and also found f4e3 in diagnostics. After further tests found sump asm had failed. Replaced sump as, then reassembled and tested unit. Found no signs of leaks or failures and dishwasher now fully functioning properly as designed call complete"

Arrived on site to install a new rc door and UI. I replaced both with new. I reassembled the unit and tested it. It is working as designed. Job complete.

Arrived on site for Ice maker Inside ice maker Not holding temp ice is melting. Unit was turned off upon arrival. Checked bin thermistor for resistance and it was in range. Ran diagnostics and all cycles completed without issue and no errors. Plugged drain and ran water valve and allowed bin to fill substantially. Unplugged and motorized pump drained without issue. Asked customer to contact us if it starts failing again and to make sure it remains plugged in and remains plugged in at least 24 hours before we arrive so we can diagnose the issue while its happening. Job completed.

"Arrived on site to diagnose dryer that is sometimes not fully drying clothes. Ran unit and verified it is heating, but is reading as poor airflow for electric dryer. Advised customer to have vents cleaned as well as some different cycle options. Unit working as designed. Call complete."

"Arrived on site to diagnose dishwasher not cycling or draining properly, upon arrival I gained access to the unit and put it into service diagnostics, I found a fault code pertaining to the door lock, stuck key and drain pump. I put the unit into a diagnostics cycle and found the sump and motor assembly is operating properly as designed but the drain pump is intermittent, I replaced the drain pump and found that broken glass had seized the drain pump, I tested the unit with the new drain pump and found the unit is operating properly as designed with no leaks observed.job complete."

Arrived on site to install previously diagnosed part. Found ice in the current ice mold but motor was not turning all the way to dump and start another harvest. Removed ice maker and installed new ice maker. Tested with harvest and bail arm dropped after calling for water as designed. Asked customer to dump any ice it produces today. Tomorrow morning the ice will be safe to use for drinks. Job completed.

Arrived onsite as helper to SM. Replaced console and tested. Unit is functioning properly

"Arrived on site , ran diagnostics. UI non responsive. Unplugged unit . Retried diagnostics, no error codes . Ui slow to respond at times to commands. Replaced UI panel. Ran diagnostics, ui responding to commands properly . All checked normal in test wash . No water leaks detected at time of service. Job complete"

Arrived on site for dishwasher not working. I inspected the unit and work area. I found the wash motor showing open. I put the unit through a diagnostics cycle and found the motor getting 120 vac. I spoke to Christian about replacing the motor. I replaced the wash motor and tested the unit. It is working as designed. Job complete.

"Arrived on site to replace previously diagnosed thermistor on no cool refrigerator, I gained access to the fc and steamed out all of the ice and frost build up, upon gaining access to the thermistor I replaced it, the unit is now operating properly as designed

"Arrived on site for dryer making a noise. I inspected the unit and work area. I gained access to the interior of the unit. I inspected the drum rollers we have previously replaced, and the are in good condition and spinning properly. I inspected the motor and the pulley. I found both making a slight squealing noise when rotating. I am recommending the motor, pulley and blower wheel(that attaches to the motor) be replaced.

"Arrived on site to diagnose range that had 1 burner that was not working at all. Found you can turn the knob, but burner doesnt come on. Removed panel and checked switch and found a burn mark on the switch for front left burner. Replaced switch and retested. Found unit working as designed and heating.Call complete."

Arrived on site and inspected refrigerator and found water reservoir is frozen and dispenser will not run. Added Perma gum filling in air gap between fan scroll Styrofoam and interior liner. Took pictures. Used heat gun to defrost reservoir and it is now running properly. Customers complaint of no filter was actually the filter needing to be reset after being replaced. Job complete

Arrived on site for unit smoking from oven. Found grease buildup on oven base and baking element. preheated the oven to 350. Unit operates as designed. Instructed customer to clean the build up on the base around the baking element to help with burning smell and smoke. Job complete

Arrived onsite to replace the switches to the unit. Replaced upper switches and and lower switch but the unit managed to blow the breaker.

"Arrived onsite for unit not getting up to temperature. Looked at the unit , checked sensor and elements. All checked good. Tested unit up too 350 degrees and unit was able to get there with no issues. Tested the bread proof. And unit got up to 103. No issues at this time. Job complete.

"Arrived on site to diagnose washer not draining properly, upon arrival I gained access to the unit and put it into diagnostics, I found a fault code pertaining to flood out and over suds, i gained access to service diagnostics and put the unit into a cycle, I found that the unit is operating properly as designed. I informed the customer on use and care and proper cycle use, I informed them of a good detergent and amount to use to avoid over sudsing sending the unit into a flood state. The unit is operating properly as designed, job complete."

"Arrived on site to inspect refrigerator door not closing and shelves not aligned. Upon further inspection, the customer pointed out that the lower drawer in the RC section was not closing properly. Also advised that the crisper pans are not closing properly. I tested the lower pan and found it to not be seating correctly on the rails. I could not determine if the pan is warped or not. I tested the crisper pans and found that when removed, they have to be aligned onto the rails correctly or they will hang on the rails and not close properly. I demonstrated to my customer how to properly install them after removing them to clean. I am ordering the lower pan, pan front, pan handle, left & right side plates, right & left pan slides & left and right side plate slides and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 WPW10654844 (Pan) and 1 WPW10510417 (Pan front) and 1 W10398002 (Pan handle) and 1 WPW10498906 (left side plate) and 1 W11225684 (Right side plate) and 1 W10508330 (Pan left slide) and 1 W10508328 (Pan right slide) and 1 W10508327 (Left plate slide) and 1 W10508326 (Plate right slide)"

Arrived on call for complaint of ice on back wall of freezer. Checked the freezer and all is normal. Ran diagnostics and found all good.

Arrived on call for complaint of no power. Checked power supply and found loose connection at box. Reconnect supply and test dishwasher. No leaks detected at time of service.

Arrived on call for complaint of not cleaning. Ran diagnostics and water level good. Wash motor not working properly. Will need sump and motor that is on order to complete. ; O-emld tckt

"Arrived onsite to replace previously diagnosed parts Replaced compressor, dryer and valve. Pulled vacuum and held. Charged per spec and tested. Uncharacteristically unit did not immediately kick on after powering. Went to enter into diagnostics then compressor kicked on. Pressures holding steady. Unit is cooling. Job complete"

"Arrived on site for broiler element and baking element not heating. Tested unit and found broiler element is heating, found broken bake element. Bake element needs to be replaced.Office to reschedule"

"Arrived on site for no ice and weak water flow. Icemaker not running through a forced cycle,tested water dispenser weak water flow installed bypass good water flow,diagnosed unit will need the updated icemaker kit and filter head assembly. Replaced filter head assembly installed updated icemaker kit,ran water good water flow icemaker filled up with water. ; used 1 W10882923 (Icemaker) from stock"

Arrived on site for glass falling on the vent hood. I found the capacitive glass not sticking to the adhesive. We have the correct 30 glass on order already. The office will reschedule when we have the part.; O-emld tckt

"Arrived on site for a washing machine thats making a grinding and squealing sound. Inspected unit and work area. Placed the unit and serviced diagnostics and tested the spin function. Found the splutch assembly completely grinding on itself immediately and not getting the basket. The customer advised that the unit also is making a squealing noise prior to the grinding sound. Its on the basket by hand and found the unit skipping as if that one of the bearings on the transmission was bad. Check Internet the unit and confirmed that the unit had lost oil underneath. I also found that the belt has been stripped due to the splutch assembly . Replaced the gear case, splutch assembly, and belt and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site to test unit for timer not advancing. Verified timer was staying in same position and not advancing on timed dry also found unit will not shut off on sensed dry. Found moisture sensor popped out of place and was making contact other sensor so unit was thinking things were still wet as contacts were closed. Replaced timer and popped moisture sensor back into place, tested unit, unit working as designed. Job complete."

"Arrived onsite for a dryer that is still showing the vent needs to be cleaned for better performance even after having his vents cleaned. Inspected unit and work area. Placed the unit in diagnostics and found no stored error codes. Ran the unit through a heavy duty dry cycle and the unit finished without erroring but did fast forward without wet clothes. I called Whirlpool techline and spoke to Austin SR# 7730910924. He advised that based on the fact that the unit did not error without clothes, it would have to be a ventilation issue. He advised that since the customer has a more than 90 degree turn in his attic to go out, it can hinder airflow. He advised that since we have already replaced the control, the unit would not be at fault at this time. He advised to make no repairs. Call complete."

"Arrived on site for an oven that will not work and its flashing in the F2 E1 (UI stuck key) error code. Confirmed the customers complaint and flip the breaker for a full minute. Do unit came back on and continue to flash that error code. Replaced the control panel and tested the unit. Unit began to work as designed.Call complete."

Arrived on site for a washing machine that wont spin . Inspected unit and work area. Confirmed the customers complaint and put the unit in a spin only cycle. Found the motor humming but the basket not moving. Remove the front panel and found the belt detached from the motor. Did not find a belt cracked or broken. I reattached the belt to the motor and the belt had good tension. Tested the unit again and the unit ran as designed. Call complete

"Arrived on site for sealed system repair. I gained access to the compressor. I replaced the dryer, and access valve.I pulled a vacuum and put 125 psi of nitrogen into the system. I found no leaks. I put a measured charge into the system. I found pressures 2 on low and 125 high. The unit is working as designed. Job complete."

Arrived on site for range intermittently fault code on display. Inspected unit and work area. Inspected wiring to control. Found all connection good. Performed diagnostics mode and verified failure code of F1-E0. Found internal control fault. Will need to replace control. Found no ETA available on control. Office to schedule appointment when ETA is available.; ordrng 1 W11567348 (Control)

Arrived onsite for washer locked and not responsive. Upon arrival washer lid was locked and unit was off. Tried putting unit in diagnostics mode but could not. Tested incoming voltage and had none. Checked breaker and breaker was tripped. Flipped breaker and unit powered on. Canceled current cycle and tested. Found no stored error codes. Ran calibration and auto test and both passed. Ran normal load and customer will monitor. Job complete

"Arrived on site to test unit for no ice production. Found ice maker stopped mid cycle. Found ice maker power switch was turned off. Turned switch on, tested unit, unit working good. Valve filled ice maker properly. No leaks detected. Job complete."

"Arrived on site for refrigerator ice maker leaking water and ice bin broken. Inspected unit and work area. Found ice bucket broken. Forced ice maker gears striped and not cycle properly. Found signs of water leaking from ice maker. Advanced ice harvest cycle and verified water leaking from ice maker. Will need to replace ice maker and ice bucket.Removed failed ice maker and installed new. Cycled ice maker and monitored operation. Found unit working as designed and no leaks from ice maker. Installed ice container. Job completed.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found flex tray broken. Removed ice maker and installed new. Cycled ice maker. All tested good, no water leaks detected during service."

Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found ice cubes sticking in chute and replaced separator assembly to try to prevent issue. All is working properly at this time and no leaks were found at time of service.

"Arrived onsite for oven tripping breaker, upon arrival found unit off and breaker stuck on the middle turned unit back on and found all to be operating as designed proceeded to call techline Sr 7732287904 techline stated to check if unit had 32 or less amps when calling for bake, found it at 30.4 for amps when back is called for. Techline stated if that was the case it was breaker issue. Job Completed."

"Arrived on site to diagnose refrigerator with cooling issues, upon arrival the customer informed me that the ice maker is the issue and is not dispensing ice, I gained access to the ice maker and found that the ice maker harvests but doesnt fill, I found the fill tube to be clear of any ice build up. I gained access to the valve and found that the valve needs to be replaced as it is not allowing water to dispense at the ice maker ; ordrng 1 WPW10420083 (Inlet valve)"

"Arrived on site and replaced both temperature sensors in both ovens diagnosed on previous visit, after replacement confirmed oven temperature is correct by preheating oven.job complete"

Arrived onsite and found center rail snapped. Replaced center rail. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for not cooling. Found control not responding. Cycled power to unit and control turned on. Put unit in diagnostics and compressor running but no frost pattern developing on evap. Quoted customer for compressor, evap, drier, access valve and control box.will need compressor, evap, dye drier, access valve, control box and nitrogen. 2hr and SS tech on return visit.

"Arrived on site to test unit for white residue on clothing. Found error code f0e4(spin limited by water temp). Found cold valve not engaging properly and inlet thermistor out of range. Customer stated unit was moved into current home in May, 2021. Unit is currently connected to soft water system. Replaced valve and recommend using less detergent as softener is creating more suds and will leave residue on clothing. Tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site and inspected ice machine and found customers complaint was actually related to a different ice machine of a different brand in a different part of the house. This ice machine is unplugged, because homeowner says it was leaking. After reconnecting the power found drain pump is not running. Replaced drain pump and sent a short video of ice machine running and not leaking to MS, job complete"

Arrived on call for complaint of broken agitator. Confirm that the agitator is broken. Replace agitator.

"Arrived on site and for freezer and refrigerator cooling issues. Checked temperatures and confirmed 15 and 50. Immediately spotted massive frost buildup on both sides of the evaporator cover. Advised customer of the findings and ordered defrost thermostat, heater and will return with the thermostat. ; ordrng 1 67004188 (DEFROST HEATER) and 1 67004757 (DEFROST TSTAT)"

Arrived onsite for dishwasher not turning on. Upon arrival found wall voltage was good power cord was good giving power to control. Control was not operational. Replaced and proceeded to test. Unit is now operating as designed. Job Completed.

Arrived on site for poor wash performance. Ran diagnostics and pump motor not running . Found wash motor had failed . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to inspect refrigerator with frost in the freezer section. Upon further inspection, I found the left side of,the FC door gapped approximately 1/8 inch at the gasket. I opened the FC door and found frost built up on the top of FC section, on the drawers, the rails and the door. I closed the FC door and it sealed on all four sides. I tested the door several times by opening and closing the door and holding the door handle in the middle and every time, the door closed and sealed on all four sides. Due to the amount of ice/frost on the slides, I removed and replaced the slides and retested and the door continues to close as designed. I explained the customer that the door must be opened and closed by holding the handle in the middle and demonstrated what happens when the door is not opened from the middle. Customer was not happy with the unit; therefore, I contacted Whirlpool techline and spoke to Travis and advised of the complaint and my findings. Travis advised that the door must be opened from holding the middle of the door handle or it will open at an angle and sometimes will not close properly allowing warm air inside the unit and frost will build up. I advised Travis that I was replacing the slides due to the ice/frost build up on them and causing the grease to harden and make the door difficult to close. Travis provided SR#7732286887. I advised the customer of my conversation with tech support and provided them with the SR# file number and recommended that they contact Whirlpool customer service if they have any further issues with the freezer door. No water leaks observed during service, job completed."