We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Kevin
Job Details: 04/04/2022
"Arrived on site and found range is forward 3 inches in installation sticking out into kitchen, pulled range out and rerouted gas line and it was able to be reinstalled and moved back and is now only 1 1/2 inches from wall. Homeowner says this is acceptable, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78739
Luis
Job Details: 04/04/2022
"Arrived on site for water not draining. Ran diagnostics weak water flow from valve,found drain pump not draining,replaced defective pump and valve,ran water through pump no leaks entering pump and no leaks during draining tested water low good. ; used 1 W10881366 (Water valve) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Buda, TX 78610
Kevin
Job Details: 04/04/2022
"Arrived on site inspected dryer and found thermal fuse has failed after replacing the dryer is running normally, job complete"
We serviced a
GE MICROWAVE
Model JVM3160DF1WW
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of unit tripping breaker. Found failed door switches. Installed new switches. Tested unit and it is powering on normally now without tripping the breaker. Tested with cup of water for different time intervals. No issues at this time, unit is working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/04/2022
Arrived on site and found middle drawers are jammed into refrigerator by install team while trying to remove it glass shattered. Drawers also do not sit straight. Will need to bring back center glass and shelves to correct refrigerator.; ordrng 1 W11228031 (Glass) and 1 W11228263 (Glass) and 2 W10530317 (Plate)s and 2 W10530307 (Track)s and 2 W11233912 (Slide)s and 1 W11133643 (Frame)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Buda, TX 78610
Kevin
Job Details: 04/04/2022
"Arrived on site and found incoming voltage is good 120 V showing on L1 120 V showing on L2 240 V showing across, but when dryer is started 90 V switches from L1 side to the L2 side and dryer will not run. Replaced motor but this did not solve the issue. An electrician will be needed to correct incoming power.
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78733
Kevin
Job Details: 04/04/2022
"Arrived on site and replaced shaft diagnosed by previous technician, took one video of microwave turntable motor working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
"Arrived onsite for concern about a sulfur smell. Accompanied by an unusual noise. Advised customer that nothing in the fridge manufacturing can produce a rotten smell, but many things stored in the fridge can produce such a smell. Advised on smell managing with baking soda filter. Advised on possible explanation for unusual noise. Unable to replicate. No cooling loss. All functions are operating as designed. Advised customer on findings. All checks good."
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect gas leak. I tested all connections and gas valves for leaks and found nothing. The leak was finally found at the gas manifold connector for the cooktop valve assembly. I found it slightly loose and after tightening, the issue was resolved and no more leaks were detected. Operational test good, no leaks of the gas supply observed during service. Contacted safety team, advised of my findings and successful repair. SR# 7733308339"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bertram, TX 78605
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a washer that is shaking during spin. Found suspension worn out and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burnet, TX 78611
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a washer that is not cycling. Found capacitor not reading and motor windings out of range. Both parts will need to be replaced to complete repairs and am ording a control in case needed. Office to set return appointment. ; ordrng 1 W11556725 (Control) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect no ice/noise. I found the ice maker was making a gear grinding noise and I removed and replaced it. The right rc door gasket has a tear at the upper inside corner and will require replacement. Office to order gasket. No leaks observed during service. ; ordrng 1 W10917313 (Door gasket, RH)"
We serviced a
GE REFRIGERATOR
Model GSS23WGTABB
Near Leander, TX 78641
Gerry C
Job Details: 04/04/2022
"Arrived to inspect clicking noise and no cooling. I found the unit had a clicking noise and no compressor or other items would run upon plugging the unit in. The main control could not supply steady VDC to the ui and will require replacement. The unit will require a different p/n than shipped and we will return to instal. I am ordering the UI assy just in case, but if it does not arrive in time, please run without as it is not likely needed. No leaks observed during service.; ordrng 1 WR55X10942 (Main control) and 1 WR55X10859 (UI assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Andice, TX 78628
Gerry C
Job Details: 04/04/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the valve assembly and tested. The water flow resumed to satisfactory levels. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect intermittent power loss. I found an F6E0 communication error from 03/25/2022 stored in memory and no others. I removed the unit from its mounting and inspected and reseated all internal connections. I tested the unit with the chassis open and all test points showed steady voltage. After reassembly and reinstallation, I found activating the WiFi connection would cause the unit to go into unpredictable behavior and continuously restart and state power failure. Multiple relay clicks could be heard as well and I had great difficulty getting the unit to stop the behavior and then deactivate wifi connectivity. The unit will require the UI. I contacted the safety line, Nichole. New Autho: W12AD11WPL1 Safety team granted a concession for the UI. Office to contact the CX for return service. ; ordrng 1 W11296171 (UI assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of no spin. Found loose nut on splutch assembly, causing it to sag down and bind up on the shield. Secured splutch assembly and put shield back on. Tested unit and it is agitating and spinning correctly. Ran quick cycle and monitored. No other issues at this time, job complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of error code. Found F9E0 error for miswired product. Found unit hardwired into house. Found L1 connections burned, took picture. Advised customer to have an electrician correct the issue. If issue continues after electrical issue is fixed, we will need the control.
We serviced a
GE REFRIGERATOR
Model TFX30PPDBBB
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for install of previously diagnosed parts. Installed new overload and PTC relay, and found no change. Took readings on the compressor windings and found them all out of range. Will need new compressor, access valve, and drier to complete. Will need SS tech. Office to reschedule.; ordrng 1 WR87X10226 (Compressor kit) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Autho (Autho)"
We serviced a
GE OVEN
Model JBP66DM2BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
Arrived on site for range oven not heating to temperature. Ins unit and work area. Gained access to element to measure resistance and found broken wire going to element. Spoke with customer and gave rounded estimate if nothing else is needed. Removed right side connector from element and repair wire harness and installed new connector. Tested operation on bake mode and found unit heating as designed.
We serviced a
MAYTAG REFRIGERATOR
Model PBF2253HEW
Near Georgetown, TX 78628
Lou
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed and ordered part. Due to,the ice maker failure, I installed a new ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for the start button not working. Tested the unit and the start button would not respond. Replaced the housing ui. Tested the unit and the start button is working. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 04/04/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the control panel for the oven knobs is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 335, 381, 334, 386, 357 for an average temp of 358.6 degrees. I contacted techline and spoke to Bruce and advised of the complaint and my findings and he recommended installing the insulation per service pointer W10917778. Provided SR#7733344658. I advised my customer of my conversation with the manufacturer and am ordering the insulation and scheduled return service for 04/08/22. No gas leaks detected during service.; ordrng 2 W11025151 (Insulation)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite for washer walking while spinning sheets and towels. No error codes. Found unit is loud and wobbly while Empty. Found basket over an inch out of round. Advised customer on options for replacing basket and customer was not interested in a parts repair and were hoping that leveling would solve the problem. Advised customer on findings and best practices for use and care.
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite and replaced the switch membrane. All checks food. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite for bubbling panel surface and found panel not keeping selections made because it is being interrupted by moisture. All else checks good in diagnostics. Ordering console to repair. ; ordrng 1 W11460908 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for unit not drying. Looked at the unit and looked at the heating element. Element was good. Tested the unit in diagnostics. Unit tested good. No error codes. Gave instructions to the tenant on how the unit drys best is when using rinse aid. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for unit not making ice. Checked the fill tube and saw it was clogged with ice. Removed the ice and used the steamer to steam the rest out. Tested the ice maker and ice maker filled with no issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit not draining and spinning. Tested the unit in diagnostics. Unit got through diagnostics, but when it got to the spin the unit shook more than usual with nothing in it and it did not fully complete the test. Got error codes. Also saw that they were small bugs crawling all over the unit. Took pic of the bugs and the unit is sharing and outlet with the dryer. Called tech line. Said that if the bugs are an issue then the unit is no longer covered and the unit needs to be on a dedicated circuit. Got Sr#7733340799. Informed the customer of the issues. Went ahead and ordered parts. Office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W11399433 (Control) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
Arrived onsite for the door having a damage to it and the unit not draining. Looked at the u it and saw some damage on the front panel of the dishwasher. Checked the hole for the garbage disposal and hole was not knocked out. Knocked out the hole. Unit drained with no issues. Ordered door and clamp for hose that goes to the garbage disposal as it is missing. Took pics. Office to reschedule ; ordrng 1 W11461694 (Front panel) and 1 370445 (Clamp)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSSA
Near Lakeway, TX 78734
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit leaking, found leak co,I got from torn door gasket, customer said he could replace himself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
Arrived onsite to replace with the correct ice maker. Replaced part. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near The Hills, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit making loud noise, found rotor bolt was loose, I added locktite to bolt and tightened, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Bee Cave, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit not maintaining temperature properly, found unit would reach set temperature and during the course of the bake cycle drop 50 degrees, I found miscommunication between control, panel, and sensor. In order to ensure repair, I replaced all parts, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit still not dispensing water. Tested the unit and noticed that the resivior was frozen. Allowed it to thaw and water dispensing once again. Called Techline to let them know of all that was done with the unit. Advised to check the hole at the back of the unit where the crisper drawer is and need to cover the hole and make a new smaller hole with some tape as the hole maybe too big and causing the refrigerator to be colder causing the resivior to freeze up. Spoke with Robert, Got Sr#7733336422. Taped the hole over and made a pin size hole. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit still leaking. Looked at the unit and found that water was still leaking but not from the bottom left side of the door, it was just past the door, how ever could not verify where the water was coming from. Called tech line and said to check other things and the tub may be the issue. Got sr#7733334301. Need parts to return with. Office to reschedule ; ordrng 1 Request (2hr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed part, Gained access to back of unit and replaced hv control with new one. Advised CX to defrost unit as there was ice buildup on fan blades making loud noise, instructed on how to properly defrost unit. No water leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Round Rock, TX 78665
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and installed new parts and set unit into diagnostics to calibrate new control installed, also ran a service cycle and unit is now working as designed no water leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78665
Vincent
Job Details: 04/04/2022
"Arrived on site for dishwasher not drying, set unit in diagnostics and found no stored error codes, tested unit and heating element is drawing 7.02 amps, control was sending 120v and heating element had good resistance. After diagnostics test was completed there where no error codes. Advised CX to use less detergent and turn down rinse aid dispenser as he has water softener. No water leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Round Rock, TX 78664
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously ordered parts and after removing old gasket on RF door found door would not close all the way with out gasket. Did further inspection and found that one of the shelves was hitting against the door shelve and causing door not to seal correctly. CX explained to me that door gasket on FC was great, so I reinstalled the RF gasket and applied a little of heat to form correctly, tested unit and now it closes correctly and does not stick out. I informed CX that gasket will take a little while to settle and form to molding of the refrigerator. No water leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78738
Luis
Job Details: 04/04/2022
"Arrived on site for water leaking and no ice. Removed ice bin,ran diagnostics E2 error code on harvest,removed icemaker found ice tray completely full of ice,removed blockage in tray,reinstalled icemaker ran harvest test passed,ran fill test passed. If issue continues will need a new icemaker"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site for thin ice. Ran diagnostics weak water flow to icemaker,ice forming on plate diagnosed a defective valve. Replaced water valve tested water flow good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS00
Near Lakeway, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site. Unit shutting itself off and on diagnosed a defective control ordering a new control.; ordrng 1 W10823803 (Control)"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Austin, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site for no ice and loud noise. Tested icemaker.icemaker passed harvest test during fill loud noise from water lines,tested dispenser same issue,installed bypass,water flowed then loud noise. Ordering a new filter head and valve incase needed. ; ordrng 1 WR17X20862 (Filter head) and 1 WR57X10032 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3JHAXTS01
Near Austin, TX 78738
Luis
Job Details: 04/04/2022
"Arrived on site for not dispensing ice and light issues in fresh food section. Tested ice dispenser auger motor not powering on,checked voltage at harness good 120vac diagnosed a defective auger motor,replaced motor tested ice dispenser working as designed. Found defective light switch,replaced switch tested switch operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near West Lake Hills, TX 78746
Luis
Job Details: 04/04/2022
"Arrived on site for icemaker issues,found broken icemaker,installed a new icemaker powered icemaker on icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit not heating, found error code F7-E1, ran diagnostic tests, found heating element not activating. I replaced element, unit tested good, unit is still in warranty, closed on the house 4/7/2021, but the closing documents are in a safety deposit box at the bank. I informed customer I could replace the heater and charge a service fee, and when they get us the closing documents they will be reimbursed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Driftwood, TX 78619
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of upper rack falling, found left side adjuster was broken, I replaced adjuster, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78746
Luis
Job Details: 04/04/2022
"Arrived on site for cooling complaint in fresh food section. Found evaporator incased in ice,removed cover ran diagnostics heater not powering on,no power to heater,removed control cover found loose connection at main control from manufacture installed harness correctly,heater powered on defrosted evaporator vents. Checked air flow good."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78730
Justin
Job Details: 04/04/2022
"Arrived on site for a cooktop that has a delayed ignition on the front left burner. I tested the unit and found the front left burner would click for a while before it lights. This would allow a large flame to be produced over a large surface area and would even reach the knobs. After the first delay, the unit seems to ignite as designed. I was able to replicate this several times. I called techline and spoke to Drew and received SR# 7732385906. Drew recommended adjusting the burner head and ignitor. I adjusted the burner head several times and was able to continuously replicate the issue. Drew recommended replacing the orifice holder with the ignitor. I am ordering the orifice holder assembly and the office will need to reschedule. ; ordrng 1 W11134289 (Front Left Orifice Holder)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78733
Justin
Job Details: 04/04/2022
"Arrived on site for a combo wall oven receiving a F1E0 error code. Upon arrival the UI was flashing the F9E0 error code for L2 or L1 power failure. This indicates faulty incoming voltage or possible control failure. I attempted to gain access to the inside of the unit to properly diagnose, but found I will need a second technician to safely do so. Upon further inspection I found the unit sitting on two bars and has a lip over the front edge of the unit with an open base. I informed the customer that the unit needs to have a completely covered base in order to have proper airflow and heat release from the unit. I informed him that in order to properly warranty the repair this would need to be fixed, for this incorrect install can replicate similar failures. I also informed him of the second service fee for a second technician. The customer accepted. The office will need to reschedule with a second technician. We will bring back all parts on hand."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Austin, TX 78732
Justin
Job Details: 04/04/2022
Arrived on site to install previously diagnosed parts. I installed the interlocks and buld. I then tested the unit with a MW safe cup of water. The unit is now running as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78732
Justin
Job Details: 04/04/2022
Arrived on site for a washing machine with a faulty lid latch. Upon arrival the customer stated they had another company come service the unit and they found it was the lid latch. The customer stated that the real issue was the units UI was completely unresponsive. I was able to get the unit into diagnostics mode and found no stored error code. I then activated each load separately and ran a diagnostics cycle. I found the unit ran through as designed. I started a normal cycle and found the unit was responsive. I found no failure at the time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Georgetown, TX 78626
Lou
Job Details: 04/04/2022
"Arrived on site to inspect dishwasher leaving residue on dishes. Upon further inspection, the customer advised that they recently had a water softener system installed in the home. I found the clear dishes with white residue on them and the customer provided their detergent to me. I explained how a water softener system works and how it works with their dishwasher. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I made recommendations for use f care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Tested operation to verify failure and found auger motor not activating. Bypassed door switch and gained access to auger motor. Found when ice had thawed from not cooling that water gotten to auger motor. Measured incoming voltage to auger motor while press dispenser pad. Found failed auger motor. Removed failed auger motor and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG OVEN
Model MEW5527DDW
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for oven gasket worn and customer was preqouted to replace gasket. Customer stated that another service company was out and informed him of failed gasket. Inspected unit and work area. Did find gasket was worn. Spoke with customer on cycle temperature and heat is designed to escape unit. Removed failed gasket and installed new. Tested door operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected during service."
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
Arrived on site for dishwasher not starting cycle and red light flashing when attempting to start cycle . Inspected unit and work area. Found control lock on. Release control lock and performed diagnostics mode. Found error code F8-E1 slow drain. Monitored test cycle and found unit operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Georgetown, TX 78628
Lou
Job Details: 04/04/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I placed my gauges on the unit and found pressures equalized at 20/20 showing there to be a leak in the system. I placed my nitrogen kit onto the unit and tested for a leak at 130psi and could not find one. I did not find any dye from the drier either. After approximately 20 mins, my pressures had dropped to just below 125psi. I contacted techline and advised of the issue and my findings and they advised that from what Ive tested and checked, the unit has a slow leak within the cabinet and deemed it non repairable. Provided SR#7733341552. I contacted my customer via phone and advised of my findings and my conversation with the manufacturer. I provided the SR# to my customer and recommended they contact the manufacturer for assistance. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for refrigerator having slow pressure to water dispenser. Inspected unit and work area. Tested water dispenser without water filter. Traced water to filter head. Removed failed filter head and tested operation. Found pressure better, tested out of filter head and found good pressure. Removed hose to inlet valve and found failed inlet valve. Removed failed valve and installed new. Tested automatic dispense. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Leander, TX 78641
Kimo
Job Details: 04/04/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new inverter board and mag and tested unit and found unit not operating properly. I replaced control and tested unit and found no change. I am ordering 1x main harness. Office to reschedule.; ordrng 1 W11157180 (Main harness) and 1 W11356977 (Harness)
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LM0A
Near Austin, TX 78749
Leonardo
Job Details: 04/04/2022
Arrived on site to replace motor and bracket. Replaced wash motor test unit and unit test good no leaks present job complete.
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Leander, TX 78641
Kimo
Job Details: 04/04/2022
Arrived onsite for washer not draining properly. Upon in I found drain pump filter clogged see pix. I cleared filter and tested unit and found unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Leander, TX 78641
Kimo
Job Details: 04/04/2022
Arrived onsite for washer not agitating. Upon inspection I found that the drive pulley was making contact with the belt guard due to the basket hit I g the floor when a large load is put in the unit. I replace the belt due to it showing signs of stretching and adjusted the all unit upward to allow for more space underneath. Tested unit and found unit agitated strong at first and the weak as it goes. I check the dogs and found them good. The I check the hub and found that some of the splines were damaged. I am ordering 1x hub.; ordrng 1 W10528947 (HUB)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 04/04/2022
Arrived on site to test unit for soap not dissolving. Test unit and found wash motor over heating and stopping. Will order new sump and motor office to reschedule ; ordrng 1 W11087376 (Sump and motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Vincent
Job Details: 04/04/2022
"Arrived on site to inspect microwave making rumbling noise. Inspected unit and tested, found turntable making rumbling noises and found wheels on turn table ring out of shape. Ordering parts and scheduled for return service on 04/11/22 and CX requested AM service. ; ordrng 1 W11252182 (Turn table ring) and 1 W11245707 (Driver turn table)"
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Austin, TX 78737
Leonardo
Job Details: 04/04/2022
Arrived on site to replace ui. Replaced ui and found unit not starting. Found 120v going to all control and ui and still not coming on. If you turn the breaker on and off repeatedly the unit sometimes come on. Theres is nothing else to suggest to replace at this time AHS my need a second opinion. ; O-emld tckt
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78736
Leonardo
Job Details: 04/04/2022
Arrived on site to test unit for right front burner not igniting correctly. Test unit and found igniter to close to burner cap. If you lift the burner head from the bottom the burner ignites right away. Called Techline and test unit with Techline and pert Techline they want me to replace burner head again and cooktop. Ordering burner head and cooktop office to reschedule SR#7733341183; ordrng 1 W11476218 (Cooktop) and 1 W10862323 (Igniter) and 1 W11579391 (Burner caps)
We serviced a
WHIRLPOOL RANGE
Model KFGC506JPA02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/04/2022
Arrived on site to replaced left front igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/04/2022
Arrived on site to test unit for upper oven not working on convection and lower oven off about 5-10?. Found upper oven not convection oven just bottom and calibrated lower oven to +10 job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 04/04/2022
Arrived on site to test unit for dispenser not opening. Test unit and found control board not sending power to dispenser. Replaced board test unit and unit test good job complete. Opened dispenser 6 times job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78737
Leonardo
Job Details: 04/04/2022
Arrived on site to test unit for center burner taking way to long to ignite. Test unit and found unit on LP and found orifice not screwed in all the way making gas come out of the side. Secured orifice test unit and unit test good job complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTSS
Near San Marcos, TX 78666
Andrey
Job Details: 04/04/2022
"Arrived on site to replace previously diagnosed foot switch, found bad foot switch, no other switches were needed,
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78133
Andrey
Job Details: 04/04/2022
"Arrived on site to test unit for wet clothes after spin, could not test unit due to control completely dead, it is receiving 120VAC , need control and will order additional parts to ensure completion , office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS3
Near Canyon Lake, TX 78133
Andrey
Job Details: 04/04/2022
"Arrived on site to test unit for no power to ui, tested unit found control not receiving any voltage, tested wire p61 to block L1 and found no resistance, traced wire from L1 and found a short at wire split, fixed shorted wire with butt splice, unit is now working as designed, job complete"
We serviced a
HOTPOINT WASHER
Model HTWP1400F2WW
Near Canyon Lake, TX 78133
Andrey
Job Details: 04/04/2022
"Arrived on site to test unit for no water during rinse cycles, customer stated that unit also Vibrates violently and does not spin out clothes, during move unit was also dropped,tested unit found water not filling in rinse cycle, timer advancing but water not engaging, put unit to normal fill and unit does not fill to desired level, will need timer pressure switch and suspension, gave customer quote for just timer, customer stated that he will purchase new unit, due to this unit being damaged by movers spoke to cs and recommend not doing any repair,
We serviced a
JENN-AIR OVEN
Model JJW9530DDB
Near Canyon Lake, TX 78133
Andrey
Job Details: 04/04/2022
"Arrived on site to test unit for 4d21 error, tested unit found blower fan not engaging blower is also not receiving proper voltage, quoted customer for blower and controL, replaced parts tested unit , unit now running as designed, collecteDplete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 04/04/2022
Arrived on site for washer not spinning clothes out all the way. Upon arrival confirm complaint and found an F7 E1 area code as well as a F5E1. After further testing I found that the cause of the unit not spinning was the gearcase at hollowed out the hub driving in a basket not allowing for proper traction and rotation of the tub assembly and was also showing major signs of wear and tear on the cam assembly as well as gearcase belt actuator etc. Will need office to reschedule ones availability of parts needing to be ordered still for repair and all previously sent parts or known. Will need reschedule for a minimum of two hour repair due to unit being on the third floor; ordrng 1 W11418231 (Agitator) and 1 W10780044 (Suspension) and 1 W10521298 (Inner basket) and 1 W10528947 (Hub drive) and 6 WP8533953 (Screws)s and 1 W11376227 (Main harness) and 1 Cnote (Needs weighed for at least a 2hr repair)
We serviced a
WHIRLPOOL DRYER
Model EED4400VQ0
Near Killeen, TX 76549
Tyler
Job Details: 04/04/2022
Arrived on site for dryer not heating correctly. Upon arrival confirm complaint after further testing found at the element even though it was only out in the specs was overheating and making contact with Outter shell and grounding out causing it to shut down. I replaced the heating element reassembled and tested unit and found dryer can cycle through heat settings as designed call complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Cedar Park, TX 78613
David S
Job Details: 04/04/2022
"Arrived on site for fridge freezing food in the rc section. I inspected the unit and work area. I found the diffuser working as designed. I found the rc thermistor not reading properly, I replaced the plastic thermistor with a brass on and rechecked resistance. It is now reading properly. Job complete.; ordrng 1 W11125431 (UI)"
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Killeen, TX 76549
Tyler
Job Details: 04/04/2022
Arrived on site for dishwasher not draining water out. Upon arrival confirm complaint and after further testing found the drain motor winding failed causing unit not to pump water out properly. I installed new drain pump then reassembled and tested the unit and found it with Phil agitate and drain the water as designed with no leaks during repairs or testing. Call complete
We serviced a
ROPER DRYER
Model RED4516FW0
Near Killeen, TX 76549
Tyler
Job Details: 04/04/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint of the further testing found the cause of the problem was a shot of heating element. Found all other heating hardware functioning within manufacture specs. Then install new element reassembled and tested dryer and found the unit fully functioning as designed with no failures I then instructed customer on the necessary steps to get a dryer vent cleaning done to prevent further issues. Complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
David S
Job Details: 04/04/2022
Arrived on site to replace the dishwasher heating element per service pointer W11540964. The unit falls in range for the replacement. I replaced the heater. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
David S
Job Details: 04/04/2022
Arrived on site for dishwasher making a clicking noise. I inspected the unit and work area. I ran a diagnostics cycle and found no abnormal noise coming from the unit. The customer showed me two ruber pieces the found at the bottom of the dishwasher. I found no gasket missing. The only gasket I found damaged was the vent gasket. I replaced it with new. The unit is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX03
Near Jonestown, TX 78645
David S
Job Details: 04/04/2022
Arrived on site for icemaker not producing. I inspected the unit and work area. I jumped the ice maker and found it not harvesting. I removed the ice maker and found the fill tube full of ice. I removed the ice. I quoted the customer for an ice maker. I installed a new ice maker and tested it. It is now working as designed.
We serviced a
JENN-AIR RANGE
Model JGCP536HM00
Near Leander, TX 78645
David S
Job Details: 04/04/2022
Arrived on site to install previous diagnose part. I gained access to the ignitor and replaced it with new. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model JDRP436HM01
Near Leander, TX 78645
David S
Job Details: 04/04/2022
Arrived on site for cooktop flame being to high. I inspected the unit and work area. I found the lp conversion not completed. I preformed the lp conversion and tested the unit. I found it working as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Lago Vista, TX 78645
David S
Job Details: 04/04/2022
"Arrived on site for ice maker not producing ice. I inspected the unit and work area. I put the unit into diagnostics and ran a valve test. I found the valve opening but no water into the ice maker. I blew the the fill line and found a restriction in the cabinet. I steamed out the fill tube from inside the freezer and where the line enters in the back. I still found no water flow. I advised the customer to turn the unit off for 24 hours. If the ice maker does start to produce afterwards, than the insulation has collapsed and is not allowing water through, making it not repairable. Job complete."
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Burnet, TX 78611
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a trash compactor that is not stopping. Found upper bracket bent and not contacting upper limit switch properly. Reset bracket to proper position and tested unit. All is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a washer with a door boot not draining. Drain holed in boot are clogged and homeowner will clean unit. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a dishwasher that is not cycling.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a dryer with long dry times. Found external venting clogged preventing airflow through unit. Advised homeowner on findings.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/04/2022
"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Confirmed the customers complaint and found that the unit is under a five year manufacturer warranty. Found the gear case sounding like an airplane taking off during the spin cycle. Replaced the gearcase and slider and tested the unit. Unit is now working as designed. Call complete.; (created new UIS, deleted prior attachment to UisID 221982)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/04/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Swapped out the strike and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit not heating and a screw needing to be replaced. I found error cod F7-E1 in diagnostic mode, found open heating element, and found screw was rusted and needs replacing. Ordering parts. ; ordrng 1 WPW10348408 (Screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Waco, TX 76707
Jonathan M
Job Details: 04/04/2022
"Arrived on site for refrigerator that is not going the refrigerator section. Inspected unit and work area. The customer advised that they may have fixed it because the refrigerator seems to be cooling properly now. Found the fridge and freezer temperatures at the right temperature. Remove the evaporator cover and found no evidence of any defrost issue and the unit cooling as it should. I did advise the customer that because the unit is cooling as it should and there are no issues with temps, I could not verify any issue with the unit. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Waco, TX 76705
Jonathan M
Job Details: 04/04/2022
"Arrived on site for a washing machine that is not able to complete a spin cycle. Inspected unit and work area. The customer advised that there was nothing wrong with the unit but that socks seem to get stuck in the bellow from time to time. I did find the unit on unlevel flooring and that the flooring was not firm. The customer is on the second level of an apartment complex building where it seems several floorboards need to be replaced. I did adjust the feet on the washer to allow the unit to sit more level. Took a look at the unit and ran through all diagnostic testing. The unit ran as designed. The customers wore then came home and advised the unit goes off balance with any load. I had to grab a load to wash and notice the customer washing a sleeping bag, big thick blanket, and several socks. We were in the unit through a quick wash and as the unit came to the spin portion of the cycle, found the unit shaking violently. I did explain to the customer that the unit cannot handle the tackle load that she had just put in. Customer then said that well that may be true, the unit does this with every cycle. Went to test the shocks on the unit and found the basket would not move. Looked behind the unit and found that the shipping bolts were still stuck on the back side of the washer. The customer advised that she was unaware that those needed to be removed as they had installed the unit themselves. I showed her the installation guide and showed that those need to be removed before use. Remove the shipping Bolton test of the unit. The unit began to work and operate as designed. The customer did state that the rocking was better but had questions on if the unit could be fixed even more to make it not vibrate as much. I Called whirlpool Techline and spoke to Joel SR# 7733342528. He advised that because of the flooring this unit sits on, the customer would have to find a way to create more stability beneath the unit. He advised to make no further repairs in the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76705
Jonathan M
Job Details: 04/04/2022
Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer showed me a video of the unit during the agitation cycle and found the unit making a clicking sound and spinning the basket. Whats underneath the unit and found the cam detachEd from the shifter. Replaced the shifter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Troy, TX 76579
Jonathan M
Job Details: 04/04/2022
Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit is dispensing ice and making ice but that there was a plastic piece that had fallen off of the ice door. Found one of the covers on the separator had fallen off but was not broken. Fixed the separator and reattached the piece. Tested the unit 6 times and found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78721
Scott
Job Details: 04/04/2022
Arrived on site replaced motor and blower wheel. Ran unit . Dryer is staying on and heating . No lint build up. Job complete
We serviced a
MAYTAG WASHER
Model MHN30PRAWW0
Near Austin, TX 78704
Scott
Job Details: 04/04/2022
Arrived on site to reset pricing on washer . Set to 1.50 as with what other washers were set . No water leaks detected at time of service. Job complete .