Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI unresponsive. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
Near Georgetown, TX 78628
Tommy
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for dishwasher console not working. Upon arrival found unit had F2 E1 error code UI button stuck. Found unit was not properly connected to control and that buttons under UI had some grim. Cleaned and tightened connections the. Tested UI 3 times. UI tested good every time. Job Completed.
Near Georgetown, TX 78628
Tyler
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven needing previously diagnosed ui control. After installing needed parts I was able to retest unit and connected it to WiFi for future updates. Unit is now functioning as designed. Call complete
Near Austin, TX 78702
Scott
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DC3 "Arrived on site for washer not responding to commands . Ran diagnostics got 1-1, 2-3 error code . Ordering main control and UI . No water leaks detected at time of service. Call to set return .; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
Near San Marcos, TX 78666
Noah D
Job Details: 11/10/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not spinning quietly, upon inspection found the back right wheel scraping, replaced all wheels and pulley. Checked for functions. All functions returned. Complete"
Near Belton, TX 76513
Al
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and inspected refrigerator still not making ice.Temperatures in both compartments were -4 freezer compartment 58 degrees in ff sectionCalled Whirlpool Techline and spoke with LEON SR# 7729241476 Through diagnostics test mode and found the Ice maker thermistor shows OPEN and was advised to replace icemakerIt was also found there’s a defective 3- way valve W10865727 affecting the frost pattern in the ff section.
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB4949SKZ0 Arrived onsite to replace dented door panel. I replaced the panel and tested the unit. The unit is working as designed at this time and no leaks detected during time of service.
Near Manor, TX 78653
Matthew
Job Details: 11/10/2020
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for refrigerator ice maker not making ice and not dispensing ice. Upon inspection found ice maker auger out of place. Realigned auger and unit was functioning correctly. The ice maker was turned off and no ice was being made. Turned on ice maker and watched unit cycle through harvest and fill. Unit is functioning properly. No leaks present at this time. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher needing new friction sleeves. Upon arrival I found left side door hinge sleeve was broken. Was able to attach a new friction sleeve. Door now functioning as designed call complete.
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found sealed system failure in unit. Compressor, filter dryer, and evaporator will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10836706 (evaporator) and 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"
Near Austin, TX 78731
Kevin
Job Details: 11/10/2020
COOKTOP KITCHENAID KCES556HSS00 "Arrived on site and inspected cooktop and found knob bezels are loose, replaced bezels and they are now secure, job complete."
Near Austin, TX 78738
Robert
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to replace previously diagnosed pump and motor. Found part sent was defective. Advised customer we'd re-order and office to reschedule once eta given (by EB)
Near Austin, TX 78730
David Z
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to diagnose icemaker not dispensing ice. Tested unit and you can hear the unit grinding but not dispensing. Found ice was clumped on bottom keeping auger from turning the arm. Broke up ice and retested and unit dispensed. Advised customer that the only other part is the door seal for the ice container door, but it feels fine and I can’t verify an air leak from there. Unit seems to just have a slow melt as designed and there isn’t anything else to replace. No other work performed. Call complete."
Near Austin, TX 78737
Leonardo
Job Details: 11/10/2020
RANGE GE PS920SF3SS Arrived on site to replaced right front element. Replaced element and test unit and unit test good all 3 sizes working as designed. Job complete
Near Austin, TX 78744
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Found unit not defrosting ran diagnostics all test passed,heater powered on,diagnosed unit will need the main contort and ui due to communication issue and causing unit not to run through a normal defrost cycle ; ordrng 1 W11449482 (CONTROL MAIN)"
Near Liberty Hill, TX 78642
James
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and tested operation. Found console randomly selecting screens and will reset clock and date on its own. Found no errors. Unit will need new control and console to repair. Office to schedule return services ; saved tckt
Near Austin, TX 78731
Kevin
Job Details: 11/10/2020
DISHWASHER KITCHENAID KUDS02FRSS4 "Arrived on site and replaced inlet water valve diagnosed on previous visit, after replacement dishwasher will fill properly and is running correctly. no water leaks from connections at time of service, job complete."
Near Austin, TX 78754
Matthew
Job Details: 11/10/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived onsite to replace previously diagnosed parts. Replaced freezer door. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78741
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Arrived onsite for unit not making ice but the auger motor not working as well. Upon investigation found that the blue wire at the bottom of the unit of the left side door was severed causing the unit to not make any ice or allow the auger motor to work and could not go any further with service. Let customer know of issue. Not other issues at this time. Job complete.
Near Austin, TX 78727
Wesley
Job Details: 11/10/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite and found some pealing paint. Ordering paint to repair. ; ordrng 1 350930 (PAINT)
Near Austin, TX 78737
Leonardo
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for unit running for hours. Test unit and found customer using pro wash and found owi sensor completely dirty and covered with old soap so owi couldn’t read the water so it made the unit run for long time. Cleaned owi sensor and test unit and unit test good also found water around 78° so I advised customer to turn faucet on till water gets hot so unit gets hot water job complete.
Near Jonestown, TX 78645
Lou
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG515S0JB0 "Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the unit was working fine and then it made a weird whistling noise and then stopped working. They said a few days afterwards it was working again. I inspected the gas lines at the regulator and checked for leaks and all checked good. I tested the burners and the two left burners and the front right burner took too long to ignite and the burner heads were charred as if there was a burst of gas/flame under the cap. I removed and replaced the front right, and both left burners heads and retested and all are operating as designed. I tested the oven and it is operating as designed. I recommended that the customer contact the gas company if the issue occurs again. No gas leaks detected during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 11/10/2020
WASHER GE GFW450SPM1DG "Arrived on site to inspect washer noises. Upon further inspection, the customer had provided a video the unit making a loud screaming noise when in spin cycle. I pulled the unit out and removed the back panel and the customer placed a blanket in the unit and started on a rinse/spin cycle. When the unit began to spin, I could hear the squeaking noise coming from the bearing area of the tub. Once the unit got to max rpm’s, the unit stopped squeaking, but when it began to slow down, the squeak would come back. I advised the customer of my findingsNo water leaks observed during service, job completed."
Near Austin, TX 78721
Matthew
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher door not closing. Upon inspection found unit needed adjustment at latch to engage strike. Unit closing properly. Tested unit in cycle and drain. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 11/10/2020
OVEN MAYTAG MGR5780BDW Arrived on site to test unit for all burners flame going off when put it on low. Found all burners flame turning off. Adjusted gas to each burner test unit and unit test good job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer paint coming off of drum. Inspected unit and found paint coming off dryer drum. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining and error code. Tested and inspected unit and found failed drain pump. Removed failed part. Took pictures of pump with broken pieces next to new pump as instructed in service pointer. Installed new drain pump and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78703
Leonardo
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for panel not working. Test unit found some buttons not working. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78701
Scott
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer dead . No response from washer . Checked outlet , getting power . Ordering control ,UI, power cord ,filter , 2nd man . No water leaks detected. Call to set return ; ordrng 1 W11316254 (cord-power) and 1 W11316771 (filter)"
Near Austin, TX 78732
David Z
Job Details: 11/10/2020
DRYER LG DLEX4370W "Arrived on site to diagnose dryer customer smelled a burnin smell from. Tested unit and found drum spinning, but element is not heating. Tested element and element checked good, as did safety devices and thermostats. Unit appears to have a bad control, cannot hear relays for heater clicking. Provided estimate for new control, but bringing thermostat and motor as well. Ordering parts. ; ordrng 1 4681EL1008A (MOTOR) and 1 6931EL3002M (THERMOSTAT)"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite to install previously diagnosed parts. I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks detected during diagnostics tests.
Near Buda, TX 78610
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for unit not making ice. Looked at unit. Found that the ice maker is not working as motor is in locked position. need to return with ice maker. ; ordrng 1 WPW10764668 (ice maker)
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for washing machine not powering on first try and giving f0e9 unbalanced load error code. Advised customer on user care for sensitivity of buttons. Ran diagnostics and found f0e5 and f0e9 error codes. Ran unbalanced load test cycle and it tested good. Found no mechanical failures, and inspected gear case. Advised customer on user care guide for loading unit and balancing load. Advised customer on soap usage due to customer being on water softener. Unit working as designed. Call complete."
Near Austin, TX 78734
Brandon
Job Details: 11/10/2020
OVEN GE JDP39BW2BB "Arrived on site for customer complaint of broken control panel, found broken control, part WB27K5306
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KUDT03FTSS0 "Arrived on site to inspect dishwasher noises. Upon further inspection,I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on, the unit began to make a loud noise. I stopped testing and removed the accumulator assembly and found the inlet cover not seated correctly from the previous repair. I retested the cover and reassembled the unit and tested. Unit operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for oven intermittently not igniting the broil element in covert bake. I am able to engage the broil element through broil function but it won’t ignite through connect bake. I spoke to techline and they had me inspect the wiring for shorts or breaks. The broil ignitor wire looked worn so I will need to return with that wire and the main control as well as the spark module for the oven. Office to R/S because I couldn’t find the ignitor wire in the parts layout and will need to do research to find the part. Ignitor wire (W11198972)Techline gave me SR#7729240075; ordrng 1 W11198972 (harns-wire)
Near Austin, TX 78727
Wesley
Job Details: 11/10/2020
RANGE KITCHENAID KSEG700EBS3
Near Austin, TX 78749
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for no ice. Tested water dispenser passed,diagnosed frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker.
Near Austin, TX 78701
Scott
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL MFT2776DEM00 "Arrived on site for no cooling fridge . Temps in both compartments is cool but not cold or freezing . Compressor is running but making a chattering noise . Very poor frost pattern . Only compressor covered . Ordering compressor ,service port,UV drier .No water leaks detected.; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10276644 (compressor) and 1 WEIGH3HRS"
Near San Marcos, TX 78666
Richard
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven making a popping noise. During inspection found that the bottom pan had popped out during heating which caused the noise. Put bottom pan back in its place and explained to customer on how the heat caused the pan to expand during heating. After putting pan in its place the oven tested good and heating properly. Complete
Near Austin, TX 78758
Wesley
Job Details: 11/10/2020
COOKTOP IKEA ICI500XB01 Arrived onsite and called tech line to report issue of intermittent having to reinstall pan to continue heating. JJ with tech line advised that no more parts are to be replaced without evidence that a cast iron pan that covers the entire burner is causing a consistent issue. J J Advised that unit is experiencing problems because of the pans being used. #7729239337
Near Temple, TX 76502
Al
Job Details: 11/10/2020
WASHER WHIRLPOOL NTW4516FWF3 "Arrived on site and inspected washer not draining.Ran diagnostics test mode and found the unit fill and drain was possibly the reason for the malfunction.Per service pointer W11367903 I cleaned the pressure dome port.Reassembled, Calibrated and unit tested as designed.Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to install previously diagnosed parts. Tested unit and found failed RC fan with harness. RC evaporator is completely covered in ice. Instructed customer that we will also need this part as well and gave new quote for parts as $193.27 Customer approved. Ordering needed part. Instructed customer that they will need to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11033168 (harns-wire)
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
MICROWAVE KENMORE 790.4960331 "Arrived on site to install previous diagnosed part. Found unit will need panel assembly and overlay. Went ahead to install part to see if control panel would respond. Found control and connector will need replaced to. ; ordrng 1 5304440832 (connector) and 1 5304453940 (switch/overlay) and 1 5304475168 (board) and 1 5304493200 (panel assembly ) and 1 5304493202 (overlay)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL RBS305PDB17 Arrived on site for E2 F3 - Appears on the display and 'locked' engages. Turned off breaker for more than a minute and retested.Tested sensor to ensure it was reading at proper range and it was. Informed customer that it would need another control board.
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range F9 E0 miswired error code. Upon arrival found unit outlet was miswired. Neutral is hot. Let customer know to see electrician. Job Completed.
Near Austin, TX 78701
Matthew
Job Details: 11/10/2020
WASHER LG WM3570HWA Arrived onsite for washer leaking. Upon inspection found overfill hose detached from unit causing water to leak down across unit. Reattached and secured hose. Tested unit and no leaks present at this time. Unit is functioning properly. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site for vent hood not enough suction. Tested and inspected unit and found issues with blower. Removed failed part and replaced with new. Tested unit and found little improvement. Called tech line and spoke with Scott (SR# 7729239081) Made aware of issue and what was found. Was instructed that unit is now operating as designed. And any suction issues would have to be with install. Instructed customer on this. No other repairs are needed at this time.
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon arrival found unit had damage between sump and motor allow water to leak through. Replaced and tested. Unit tested good. No signs of leaks during service. Job Completed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL WFG550S0HB1 Arrived on site for Oven is not igniting/lighting.Tested broiler and bake. Bake lit the first time but did not the second and third try. Broil lit first time and every time after. Replaced faulty igniter to bake element and it lit first or second click every time. Job completed
Near Buda, TX 78610
Robert
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for unit not cooling and not making ice. Inspected unit and found evap motor was worn out and not turning fan. Replaced the evap motor and tested operation. Unit is operating as designed. Job completed.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for oven not heating. Found control board not responding as it should. Replaced control board. Also found igniter not lighting. Replaced igniter, tested unit, unit works good. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 11/10/2020
OVEN KITCHENAID KFGD500ESS03 Arrived on site to test unit for shorted keypad. Test unit and found bad console. Replaced console. Test unit and unit test good job complete.
Near Austin, TX 78737
Kevin
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and replaced damper from previous visit, job complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for I have the glass window of the oven broken and the light of the oven as wellFound outer door bracket bowing and outer glass barely hanging on. Ordered bulb W1088879, mounting bracket W10883315, bracket W11389703, glass door WPW10535776, nameplate W10481443 and will return with gasket WPW10535778. ; ordrng 1 W10481433 (nameplate) and 1 W10883315 (brkt-mntg) and 1 W10888179 (bulb-light) and 1 W11389703 (BRACKET) and 1 WPW10535776 (glass-door)"
Near Austin, TX 78749
Jacob
Job Details: 11/10/2020
WASHER MAYTAG MHW5630HW1 Arrived onsite for unit not ringing out the clothes enough. Tested unit. Put unit in drain and spin. Checked existing clothes that customer had inside the unit. Checked clothes. Clothes were runged out of water as much as the washer was able to take out with no clothes having dripping water or over dampness. Unit working as designed. No leaks at this time. Job complete
Near Austin, TX 78748
Luis
Job Details: 11/10/2020
REFRIGERATOR GE GSH25JSDBSS "Arrived on site for no water dispensing. Removed connector at hinge,no flow through line to dispenser diagnosed a frozen line in freezer door,unable to install heater kit due to liner being plastic unit will need a freezer door and trim. Need AUTHO approval ; ordrng 1 WR38X23216 (TRIM) and 1 WR78X11096 (FREEZER DOOR), states that autho needed"
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for previously diagnosed parts. Upon arrival replaced freezer light and all other lights in circuit came on correctly. Job Completed.
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
REFRIGERATOR AMANA 596.755024 Arrived on site to install previously diagnosed sealed system repair parts. Upon arrival and installation of the new parts I was able to recharge the system and verify that there are no leaks and that the system is now functioning 100% as designed I had from the customer to give it at least 24 hours to completely cool the fridge down to the proper temps. Call complete.
Near Round Rock, TX 78665
Paul
Job Details: 11/10/2020
BUILT IN COFFEE JENN-AIR JJB6424HL0 Arrived onsite for a coffee maker that will not advance in set up mode. I found the unit stopping in set up mode because the hot water spigot is missing. I explained this to Jill and showed her where the spigot inserts in the machine.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
DRYER SAMSUNG DVE45N5300V/A3 "Arrived on site to install previous diagnosed part. Gained access to main control. Removed failed control and installed new. Tested operation, paused unit and found unit stopped running as designed. Powered unit off and unit stoped running as designed. All tested good.
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice maker making a noise. I inspected the 7nit and work area. I found the reservoir pump not sensing the water level. I replaced the pump. I tested the unit I could hear a high pitched noise coming from the water valve assembly. I replaced the water valve assembly and tested The unit it is now working as designed. No water leaks detected. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite to install previously diagnosed parts. I replaced the sump and motor. I tested the unit through diagnostics and it is working as designed. No leaks were detected during time or service.
Near Austin, TX 78750
David Z
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose washer with issue closing lid. Found lid hinge on left side broken in lid. Unit needs a new lid to resolve. ;
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher making abnormal noises. Upon inspection I found the dishwasher working as designed. I ran a diagnostics test and all functions passed I explained to the customer that the noises are normal for this machines functions. I also explained proper soap usage for the areas water hardness. No leaks were detected during time of service. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and replaced harness and evap motor recommended by techline, this did not correct issue. After 2 more techline calls they settled on the HV control board and the source of the problem. Ordering new control SR number is still SR7729214315; ordrng 1 WPW10317076 (cntrl-elec)"
Near Austin, TX 78745
Jacob
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived onsite to replace both sides of the upper rack tracks. Replaced tracks. Tested unit. Unit test good. No issues at this time. Job complete.Job complete
Near Round Rock, TX 78681
Paul
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I change the door bushing and it went all the way down on the existing hinge like it should. I found the hinge covers that I had fixed on one of the previous visits in good condition. I installed the correct screws in the right hinge cover. The doors are level and working as designed. Call complete.
Near Cedar Creek, TX 78612
David S
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for sealed system repair. I evacuated the system and replaced the compressor and installed a uv dryer and an access valve. I pulled. 30 inch vacuum and it held. I put a measured charge into the system. The unit is cooling down and pressure are at 0 psi on low and 125 psi on high. Job complete.; ordrng 1 W10891057 (coupler)
Near Liberty Hill, TX 78642
James
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and tested operation. Found gear case making a grinding noise in spin cycle. Found gear case has failed and oil has gotten on belt and drive pulley. Unit will need new gear-case, actuator, pulley and belt to repair. Office to schedule return services for a Monday. ; ordrng 1 CNOTE (MONDAY) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEAR CASE)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer continuously giving f0e9 error code. Inspected work area and checked suspension on unit which functioned as designed. Checked for oil leak under unit and found none. Put unit into diagnostics and found no stored error codes. Ran test cycle and calibration cycle. Informed customer on user care guide for loading and soap usage. Unit working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/10/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for cracked bracket, replaced bracket and glass inserts, no problems found. All water did not work which had changed from previous visit, diagnosed a bad valve, ordering valve. Office to reschedule ; ordrng 1 242252702 (VALVE)"
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and checked test #56 and found E5 error for the ice maker. The ice box fan was recently replaced. I am ordering the ice maker and will return with all prescreened parts and replace the ice maker and hv control. No,water leaks observed during service.; ordrng 1 W11294907 (icemaker)"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/10/2020
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 11/10/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit was making a loud screeching noise while operating. I turned the unit in and it was operating as designed. I lifted the top panel and removed the front panel and found a large nail tucked inside the bearing gasket. Removed the debris and also found the roller axles beginning to get gunked up and rollers not rolling very well. I removed and replaced both rollers and tension pulley and cleaned the axles and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD93EC7AS00 Arrived on site and tested operation. Found lower oven locked and console not responding. Tested safety fuses and found thermal fuse to control has failed. Installed new fuse and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace hinge. Replaced right hinge test unit and unit test good job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
OVEN SAMSUNG FER300SX Arrived onsite for a range not heating correctly in bake. I found the hidden bake element open. The element needs to be replaced.I replaced the bake element and tested. The unit is working as designed. Call complete.
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived on site to diagnose a range with a burner not operating properly after previous repair. Found incorrect infinite switch installed on unit. Replaced switch with proper part number and tested unit. Found all is functioning properly at this time.
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site to diagnose a refrigerator with a door gasket that is not operating properly. Found gasket misshaped. Reshaped gasket using applied heat. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78744
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for loud noise. Diagnosed noise from compressor compartment,removed cover diagnosed blade hitting condenser fan housing,adjusted housing assembly powered unit on noise no longer present"
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer not heating. Ms stated the dryer is heating but it doesn’t get the clothes dry without running multiple cycles. I tested the dryer with it set to high and found the temps cycling between 120-165 degrees with the flex hose removed. With the flex hose connected the temp reached 173 degrees but the temp was dropping very slowly indicating a restriction. I found the roof vent screen clogged with lint and debris causing the issue. I explained this to the customer and referred a vent cleaning company. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with light modules out. Upon inspection and a brief conversation with the customer I found the freezer light went out first followed by the RC upper lights. There is a SP# for this so I called techline to report. Techline could not find the AUTHO # in entitlement for the repair so they transferred me over to trade care team. The trade care confirmed the coverage of the repair so I replaced the freezer module. The unit is working as designed at this time. Job complete SR#7729238486.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIX505ESS1 (JO) Arrived on site for ice maker not making ice. Inspected unit and found no filter in unit. Put unit into diagnostics mode and found that the valve was letting in water slowly. Water trickling out to slow to produce ice. Installed new valve and unit began working as designed. Call complete.
Near Austin, TX 78734
Robert
Job Details: 11/10/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to inspect range for not heating up to set temperature. Inspected unit and found sensor worn out and not engaging during use. Replaced the sensor and unit is now heating properly. Unit is operating as designed. Job completed.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for ice maker not making ice. Found that the motor was not working. Ordered part. Rescheduled with customer. ; ordrng 1 WPW10300024 (icemaker)
Near Andice, TX 78628
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found water leaking between console and outer door panel. Called tech line and spoke to Austin #7728235098. Verified ambient room temperature and when leak is occurring. Water is pooling in vent and leaking out when door opened. No recommended repair at this time and complaint has been sent to product lead for review.
Near Manor, TX 78653
Matthew
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer seal coming off. Upon inspection found seal ripped completely from drum. Will need replacement. Ordering rear drum seal. Office to reschedule ; ordrng 1 W10612022 (rear drum seal)
Near Austin, TX 78705
Scott
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived on site for range popping breaker . Found switch harnes pinched and grounded out . Ordering harness . Call to set return . No gas leaks detected at time of service.; ordrng 1 W11225288 (harns-wire)
Near Austin, TX 78734
Brandon
Job Details: 11/10/2020
DISHWASHER JENN-AIR JDB9200CWX3 "Arrived on site for customer complaint of upper rack falling off, found broken left side track, I replaced track, unit tested good."
Near Austin, TX 78723
Matthew
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78744
Jacob
Job Details: 11/10/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaking. Tested unit. Unit is working as designed. Upon further investigation. Found that it was the plumber side of the hose coming from the wall to the unit that was leaking at the valve. Let customer know know of issue. Plumber was onsite to correct issue. No leaks at this time with the unit. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived onsite for a washer not spinning the clothes out. I found F7E5, F7E6, & F0E5 stored error codes. I ran the manual agitate and spin test finding both only starting but stopping immediately. I could hear the actuator trying to find its position but it couldn’t. I tested the shifter switch in spin and agitate and the voltage stayed at 5VDC in both settings. I tested continuity on the harness between the control and shifter finding shifter connector Pin-3 to Main Control J16-1 open.
Near Buda, TX 78610
Kevin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found ice production is good, found ice will not dispense. Accessed dispenser motor and found it is only getting 40 V. There is a brown liquid in the ice box, took pictures, a new motor will be needed and will also bring back control boards to ensure repair on the next visit.; ordrng 1 W10822606 (motor) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78749
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling and no ice. Found evaporator incased in ice,ran diagnostics all test passed heater powered on diagnosed unit not running through a self defrost ordering main control,ui and defrost thermistor ; ordrng 1 W11214887 (UI) and 1 W11449482 (CONTROL ) and 1 WPW10384183 (THERMISTOR )"
Near Andice, TX 78628
Lou
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit. I checked the water valve under the sink and found it closed. Turned the water on and retested the unit and it operated as designed. Customer had recently had a filter system installed and the plumber failed to turn the water back on. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FC1 Arrived on site for Not Operating or Won't Start - Has Power - Top Load WasherAttempted to place in diagnostics but would not allow it. Removed UI and installed new UI and still would not go into diagnostics. Removed UI and installed original UI and replaced the board. New board also wouldn’t allow diagnostics. Installed new UI with new board and still wouldn’t allow diagnostics. Removed new UI and kept new board installed. Washer allowed any cycle wash to begin. Customer was fine with washer working as designed and okay with it not allowing diagnostics. Customer secured lid lock latch in the recent past with a flat head screw because lid lock came loose.
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived onsite and replaced door latch to repair unit not staying latched during cycle. All checks good. Advised customer on repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Single Wall Oven Whole unit will not preheat when bake is started unless cook time is input.Tested oven for some diagnosis customer gave and oven would not preheat until timer was set. Removed old control board and installed new control board. Tested preheat and the oven began preheating immediately after pressing start and didn’t require the timer be set. Job completed