Service History 611 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Austin, TX 78754

Scott

Job Details: 06/16/2021

Arrived on site for unit not agitating. Found loose pin connection in molex connector on actuator. Repinned connection. Ran diagnostics all checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Smithville, TX 78957

Matthew

Job Details: 06/16/2021

"Arrived onsite for dryer issues. Upon arrival put unit in diagnostics and found stored error code R4E1 heater 1 failure. F4E4 L2 voltage error at ACU. Removed terminal block cover to check voltage

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Georgetown, TX 78628

Tommy

Job Details: 06/16/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced grid and unit is now operating as designed. Job Completed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEDUDW01

Near Austin, TX 78746

Luis

Job Details: 06/16/2021

"Arrived on site for no cool. Powered unit on compressor not powering on,checked voltage to inverter good 120vac and 6vdc,diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Bastrop, TX 78602

Matthew

Job Details: 06/16/2021

Arrived onsite for freezer door not sealing. Upon inspection found door is warped. Top of door bowed and causing a gap in the seal allowing moisture to enter and freeze inside. Took pics in SD of gap and warpage. Need to order and replace door (white). Office to reschedule ; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78744

Leonardo

Job Details: 06/16/2021

Arrived on site to replace from panel with console. Replaced part test unit and unit test good job complete.

We serviced a

GE REFRIGERATOR

Model GSHL6KGZBCLS

Near Pflugerville, TX 78660

Wesley

Job Details: 06/16/2021

Arrived onsite and found harness he been left unplugged causing ice to not produce. Secured harness. Unit is now operating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/16/2021

Arrived on site for the inner door piece slides down and should not. Mullion does not engage in center bracket. Found mullion mounted properly. Inspected left side RC door cam and it looked good. Inspected left side RC hinge and it looked bent downwards. Compared to right side RC hinge and there was definitely more clearance under the right side hinge than the left side RC hinge. Ordering LEFT SIDE hinge to return and complete the repair. Also returning with rail mullion to be installed due to the original getting knocked around and not closing as designed. Will also be ordering cam to install only if new hinge does not allow the new rail mullion to engage into center bracket properly. ; ordrng 1 W10878115 (Hinge) and 1 WPW10505294 (cam)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 06/16/2021

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78733

Luis

Job Details: 06/16/2021

"Arrived on site for no ice. Ran diagnostics no frost forming on evaporator plate diagnosed a leak in the system will need evaporator,compressor and drier. Job will need 2hrs; ordrng 1 Tj90sf8404 (Access valve) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Drier), states that autho needed"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Marble Falls, TX 78654

Cliff

Job Details: 06/16/2021

Arrived on site to replace pump for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Lakeway, TX 78734

Kevin

Job Details: 06/16/2021

"Arrived on site and found control panel is unresponsive. Replaced control panel per previous technician diagnosis. washer is not responsive and will start a load, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near San Marcos, TX 78666

Andrew

Job Details: 06/16/2021

"Arrived on site to test unit for not starting, random noises, and acting erratically. Found error code for long fill(f8e1) and latch not disengaging(f5e3). Ran diagnostics and found control acting erratically. Latch engaging as designed. Valve was not always opening on hot side when engaged and proper voltage present. Recommend replacing valve and control.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 06/16/2021

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by failed bimetal. Replaced bimetal and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78738

Luis

Job Details: 06/16/2021

"Arrived on site for water leaking. Found fill tube rubber knuckle split causing water to leak while filling icemaker,uploaded damaged floors to SD-QuickPic. Replaced defective fill tube tube."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Del Valle, TX 78617

Jacob

Job Details: 06/16/2021

"Arrived onsite to the replace parts ordered. Switch, screws, burner, harness. Tested unit. Unit tested good. No issues at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Austin, TX 78717

David S

Job Details: 06/16/2021

"Onsite to install previously diagnosed parts. Found F9E1 diverter cant find position, F2E1 stuck key. Found water leaking out of diverter. Replaced sump and motor assy. Reassembled, ran diag test, unit fills, washes, heats and drains. No leaks after repair. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW1

Near Smithville, TX 78957

Matthew

Job Details: 06/16/2021

Arrived onsite to replace previously diagnosed parts. Replaced suspension rods. Tested unit and unit is functioning properly. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Austin, TX 78726

David S

Job Details: 06/16/2021

Onsite to install previously diagnosed parts. Installed UI side panel and hv control. Didnt need fill tube since heater is working. Unit is now functioning as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Round Rock, TX 78664

Tommy

Job Details: 06/16/2021

Arrived onsite for refrigerator not making ice. Upon arrival found unit ice maker motor operating as designed but unit valve not sending water. Replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model GFG461LVS1

Near Buda, TX 78610

Leonardo

Job Details: 06/16/2021

Arrived on site to test unit for unit pre heating but then not turning back in. Found shorted board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF02

Near Austin, TX 78738

Kevin

Job Details: 06/16/2021

"Arrived on site And inspected refrigerator and found Icemaker Motor has failed, Icemaker funnel is frozen over. Used steamer to remove ice and after replacing Icemaker it cycled properly and filled with water. Recommended that homeowner discard first batch of ice, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED6400SW1

Near San Marcos, TX 78666

Andrew

Job Details: 06/16/2021

"Arrived on site to replace control and moisture sensor from previous diagnosis. Replaced parts, tested unit, unit works good. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Manor, TX 78653

Scott

Job Details: 06/16/2021

Arrived on site for FZ and some fresh food lights out . Found and replaced FZ light module. Fixed light issues . Customer had another complaint of popping noise when opening right fresh food door . Ordering door latch and coupler . Call to set return ; ordrd 1 W11212164 (Door latch) and 1 W10505294 (Door coupler)

We serviced a

WHIRLPOOL RANGE

Model MGT8655XS01

Near Leander, TX 78641

Justin

Job Details: 06/16/2021

(M.M) Arrived on site for a range knob not turning. I checked the knob upon arrival and removed the knob to find the valve stem was also not turning.After replacing the valve I reassembled the unit and tested the burner. Unit is now working as designed. Call complete

We serviced a

GE OVEN

Model JKP77WP1WG

Near Austin, TX 78733

David Z

Job Details: 06/16/2021

"Arrived on site to diagnose MW oven combo with F9 Error. Found the F9 error is related to a failure of the lock motor, or the motor circuit. I attempted to partially disassemble the unit to get to the latch, but found unit has to come out of the wall in order to get the trim off. The unit has plastic cracking and breaking. Oven door needs to be removed in order to get to the screws for the trim. Door brackets are screwed in. Requesting 2nd tech to assist with door and oven removal to continue troubleshooting. I also noticed that when the unit is jiggled or shaken, the lights flicker, and we may have issues with the wiring harness. Unit is 30 years old. Requesting 2 man job and approval from AHS. ; ordrng 1 Autho (AHS Autho), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWQ01

Near Sunset Valley, TX 78745

Luis

Job Details: 06/16/2021

"Arrived on site for no cool. Found excessive rust and corrosion on heat exchanger,powered unit on compressor powered on,removed evaporator cover found no frost forming on evaporator diagnosed a leak in the system unit will need a new evaporator,compressor,heat exchanger and filter drier.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Austin, TX 78753

Scott

Job Details: 06/16/2021

"Arrived on site for microwave not heating . Found failed mag . Ordering mag ,cap , diode . Call to set return ; ordrd 1 W10850446 (Cap)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Austin, TX 78738

Kevin

Job Details: 06/16/2021

"Arrived on site and inspected dryer and found nearest tumbling, heating is good, and airflow is showing good on meter. Took one picture. Customer had to vent to the exterior cleaned two days ago and dryer should be working properly. Discussed possibilities of moisture sensor not being contacted by small loads or single items. At this time dryer is operating properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Round Rock, TX 78664

Tommy

Job Details: 06/16/2021

Arrived onsite for rc not cooling correctly. Upon arrival inspected unit compressor found it was running but unit starting device was damaged causing it not to receive proper amps. Replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

MAYTAG DRYER

Model SDE515DAYW

Near Austin, TX 78748

Jacob

Job Details: 06/16/2021

Arrived onsite for unit not power on after plug was fixed by an electrician. Unit was getting the correct voltage. Upon further inspection of the unit. The motor needs to be replaced. . ; O-emld tckt

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIC18PNZS0

Near Leander, TX 78641

Justin

Job Details: 06/16/2021

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the heat grid physically broken now, and when powering the unit on the bin thermistor error code is flashing. I ohmd out the thermistor and it is now reading open. I ran a test cycle and found the units evap now getting a frost patter, but the water barely trickling out. This also indicates a failed valve. Ordering the valve, bin thermistor. I will return with all parts. Office to reschedule.; ordrng 1 W10881366 (Valve) and 1 WPW10511923 (Bin thermistor)"

We serviced a

GE DRYER

Model GTDP280ED4WW

Near Dripping Springs, TX 78620

Robert

Job Details: 06/16/2021

Arrived on job for complaints of noise. Previous complaint was for drying but after vent cleaning company cleaned the inside of dryer it now makes noise. Will now need to have repairs to drum slides. ; ordrng 1 WE03X27679 (top bearing assembly) and 1 WE09X20441 (drum felt seal) and 2 WE3M51 (dryer bearing slide)s and 2 WE3M52 (dryer green bearing)s

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Georgetown, TX 78633

Lou

Job Details: 06/16/2021

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F30-long fill. Continued with testing and when the unit began test C1, it filled the tub halfway with water then shut down and the drain pump came on and drained the water. I tested the long valve and it showed good ohm readings. Following the tech sheet, the control must be replaced. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78724

Scott

Job Details: 06/16/2021

"Arrived on site for frost build up on evap cover . Heater has melted evap cover . Unit is not defrosting properly . Ordering heater ,harness , thermistor , evap cover and styrofoam. No water leaks detected at time of service. Call to set return ; ordrd 1 W10676682 (Evap styrofoam) and 1 2315539 (Evap motor) and 1 W11207397 (Control) and 1 W11200746 (Harness) and 1 W10316428 (Heater defrost) and 1 W10383615 (Thermistor .)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Round Rock, TX 78664

Jimmy J.

Job Details: 06/16/2021

"Arrived on site for PRIOR ISSUE Wet Clothes at the End of the Cycle - Top Load Washer. Placed in diagnostics and ran calibration. Calibration started with new control and calibration completed. Placed in auto diagnostics. Found splutch making same grinding noise when washer went into agitation. Same issue prior to replacing gear case last visit. Inspected splutch and found belt falling off. Called techline and they had me inspect suspension. When pressing down on basket it was bottoming out on floor. Raised all four legs to lowest position to raise washer. Techline recommended replacing the suspension W10780045 on return visit. Also ordering splutch kit W10721967, dust cover WPW10427633, and belt WPW10006384 due to damage. SR 7731020709 - Andrew; ordrng 1 WPW10006384 (Belt) and 1 WPW10427633 (Belt cover) and 1 W10721967 (Splutch Kit) and 1 W10780045 (Suspension kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Austin, TX 78747

Leonardo

Job Details: 06/16/2021

Arrived on site to test unit for no beeping and light not turning off. Test unit and found bad control board. Ordering new board office to reschedule ; O-emld tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Austin, TX 78748

Leonardo

Job Details: 06/16/2021

Arrived on site to test unit for burning smell found plastic spoon stuck on element. Removed spoon and cleaned element test unit and unit test good job complete. Called safety and got Safety SR#7730947505.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Austin, TX 78754

Scott

Job Details: 06/16/2021

"Arrived on site for dryer taking multiple cycles to dry load . Ran temp check (getting up to 200 , dropping to 120 . Taking long time to cool down to cycle heater back on . Also using vent test found restricted air flow . Recommended customer has maintenance clean . Job complete"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near San Marcos, TX 78666

Andrew

Job Details: 06/16/2021

"Arrived on site to test unit for not responding. Verified proper voltage. Found console not responsive. Removed console and found connection had wiggled itself loose. Reconnected connection and console lit up instantly. Found element, cutoff and thermal fuse all tested good. Unit is now working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDB3200AWS4

Near Austin, TX 78730

David Z

Job Details: 06/16/2021

"Arrived on site to follow up on dishwasher that wasnt draining. Customer was able to siphon out the water and since get it to drain, but would not drain prior. They had an unresponsive control panel that was not allowing it to drain either. I was able to get the unit to fill and drain, but the drain seems fairly weak. I checked codes and found F3E3 OWI failed calibration, F1E1 Control stuck K2 relay, F8E2 cold water temp, F9E1 slow drain. Based in the error codes and the fact he control didnt respond, I recommended we replace the control, OWI and the drain pump. Drain line has been cleared and blasted twice and is not obstructed.

We serviced a

LG WASHER

Model WM8000HVA

Near Georgetown, TX 78633

Lou

Job Details: 06/16/2021

"Arrived on site to inspect washer not working. Upon further inspection, I found the UI console harness not connected from previous service call. Connected harness and tested. Unit is operating as designed. Had customer sign the waiver of damages when working with water due to unit continuing to leak while in operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Round Rock, TX 78664

Tommy

Job Details: 06/16/2021

Arrived onsite for fc lights. Not coming on upon arrival found top right light was at fault ordering unit light module. Office to reschedule upon receiving.; ordrng 2 W11462342 (Light)s

We serviced a

UNKNOWN DRYER

Model WED6620HW1

Near Round Rock, TX 78681

Wesley

Job Details: 06/16/2021

Arrived on site and found hinge assembly we win and door not engaging properly. Ordering hinge to repair. Office to reschedule. ; ordrng 1 W11126752 (Hinge) and 1 W11114011 (Hinge assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cedar Park, TX 78613

David S

Job Details: 06/16/2021

"Onsite for SS repair. Gained access to compressor, punctured the drier and found no pressures. Removed condenser and found no refrigerant. Removed suction line and found refrigerant trapped on suction side of compressor indicating the compressor is not pumping properly. Installed new compressor, drier, and access valve. Ran a push pull test, compressor ran for 3 seconds and shut off. Ohmed compressor and found start windings open. The new compressor has failed and need to order new compressor. Office to reschedule when part availability is known. ; ordrng 1 WPW10143759 (Uv drier) and 1 WPW10507886 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

David S

Job Details: 06/16/2021

"2 degrees in FCOnsite for unit stopped making ice again. Tested IM harvest, fill, thermistor-all good. FC 2 degrees. Temp inside IM went no lower than 40 degrees. No signs of any defrost issues. IM fan intermittently working. At chassis harness, found 7.1 vdc for IM fan. Toggled IM fan on and off in diagnostics and found voltage turning on and off. Ordering new IM fan.; ordrng 1 W10846539 (Ice box fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Leander, TX 78645

Justin

Job Details: 06/16/2021

Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the door alarm issue has not occurred again since last service. We installed the new LED module. The unit began working as designed. (We used part W10695459 from job 302716).

We serviced a

FRIGIDAIRE DISHWASHER

Model FGBD2431NF0A

Near Killeen, TX 76543

Job Details: 06/16/2021

Arrived on site and inspected dishwasher that was backfilling after a recent repair from another company.Confirmed the complaint and found the drain hose was stretched from the cabinet to the garbage disposal.I created a drain loop to prevent the malfunctions and unit tested as designed.Customer satisfied.JOB COMPLETE

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Pflugerville, TX 78660

Wesley

Job Details: 06/16/2021

Arrived onsite for noise during spin. Gearcase checks good. Lubricated belt t keep from screeching. Unit is now operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/16/2021

"Arrived on site and inspected Cooktop and Found gas valve is on at source but there is no gas at burners. Removed screw cover on regulator and found it is stuck closed freed up diaphragm and all burners are now working. Took one picture of all burners on, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Austin, TX 78737

Jacob

Job Details: 06/16/2021

Arrived onsite for unit not cooling still in the refrigerator. Looked at the back on the evaporator cover and Saw a little bit of ice. Called tech line. Had me go through diagnostics and in test 28. Everything checks good. Said it could be an air flow issue with the evaporator. The fan in the evaporator checked good. Said the ice buildup could be an issue and try the unit in defrost mode. Spoke with Anthony got Sr#7731015650. Tested the defrost mode in diagnostics and can hear the defrost working. Ordered parts. Office to reschedule ; ordrng 1 W11314429 (PANEL UI) and 1 W11395639 (COVER EVAPORATOR ) and 1 W11450890 (MAIN CONTROL )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Bastrop, TX 78602

Matthew

Job Details: 06/16/2021

Arrived onsite for refrigerator water dispenser working intermittently. Upon arrival tested unit and dispenser is functioning properly. Valve is energizing and dispenser pad is working. Customer explained that when dispensing stops she removes filter and water dispensing is restored. This seems to be a water pressure issue. Pressure is being released when filter is removed and allowing water to flow again. Manually adjusted source valve to monitor for improvement. If unsuccessful customer may need a Reducer regulator and water line to to control the pressure. Regulator W10786952 and tube 8212547RP.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Blanco, TX 78606

Robert

Job Details: 06/16/2021

Arrived on job for complaints of no ice found the icemaker not working. Replaced icemaker and test. No leaks detected at time of service

We serviced a

GE DISHWASHER

Model GSD2100V55BB

Near Meadowlakes, TX 78654

Cliff

Job Details: 06/16/2021

Arrived on site to diagnose a dishwasher that is not draining. Found no mechanical failures to unit at this time. Advised homeowner garbage disposal must be ran anytime food is in it to prevent water from backflowing into dishwasher. No further repairs needed and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 06/16/2021

Arrived on site to diagnose a washer that is not cycling properly. Found wiring connector for latch assembly not fully connected to control. Rewired latch properly and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Buda, TX 78610

Jacob

Job Details: 06/16/2021

Arrived onsite for unit not dispensing water or dispensing ice. Heard the unit dispensing water for ice maker. Checked voltage from the control board on the back of the unit. Voltage did not seem correct. Went ahead ordered new control. Spoke with SW to help with diagnose. Rescheduled with customer ; ordrng 1 W11043763 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Leander, TX 78641

Kayman

Job Details: 06/16/2021

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the unit is producing and dispensing ice ads designed but the customer has concerns because ice will intermittently fall out of the chute and onto the floor when not in use. I advised the customer that ice may be getting stuck in between the chute and ice door and when it melts it will fall out. The unit is otherwise working as designed and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Austin, TX 78745

Jacob

Job Details: 06/16/2021

Arrived onsite for unit not getting to the agitating stage of the wash. Got pic of lease agreement. Put unit In diagnostics got F7E5 Shifter fault. Looked at the actuator and found that the connector some how worked its way out of the actuator plug in. Plugged the connector back on to the actuator. Tested unit with clothes in normal wash. Unit filled and got to the agitating stage. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/16/2021

"Arrived on site for ice maker leaking water. Inspected unit and work area. Advanced cycle ice maker and monitored operation. Found no overfilling and pressure was to ice maker. Found a faint hammer sound at end of fill cycle, indicating a bad inlet valve. Gained access to inlet valve and installed new. Tested water dispenser operation. All tested good, no water leaks detected."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US1A

Near Georgetown, TX 78626

Tommy

Job Details: 06/16/2021

Arrived onsite for dishwasher not cleaning dishes. Upon arrival found unit heats drains and fills unit wash motor is dead receiving voltage but inactive. Office to reschedule upon arrival of motor.; ordrng 1 5304519906 (Motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Georgetown, TX 78626

Tommy

Job Details: 06/16/2021

Arrived onsite for microwave not heating. Upon arrival found unit diode was blown. Checked wiring didnt see any substantial damaged.Replaced diode and tested. Unit is now operating as designed

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near New Braunfels, TX 78130

Noah D

Job Details: 06/16/2021

"Arrived on site to inspect unit for not filling correctly and found the valve not engaging, replaced valve and lid. All functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78747

Luis

Job Details: 06/16/2021

"Arrived on site. Removed evaporator cover found traces of oil on manufacture weld joint on fresh food evaporator,replaced evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW2

Near Austin, TX 78759

Scott

Job Details: 06/16/2021

"Arrived on site ,replaced water valve . Ran diagnostics, all checked normal normal no water leaks detected at time of service.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leander, TX 78641

Kayman

Job Details: 06/16/2021

Arrived onsite for range/oven with suspected gas leak. Upon inspection I found the ignitor drawing about 4 amps and ignited the gas burner as designed. I used the provided gas leak detector on the burners and valve stem but the detector did not detect any leaks. I found the flames at correct size and color. The customer had concerns with the ovens CO2 levels. I explained that the oven will put off co2 during heating and especially preheat because the burner stays on longer during cycles. But the co2 test would need to be done above the range near the console at the flues and not near the oven door or inside the oven. It is also recommended to run the hood fan while using the oven to ensure any excess co2 Is vented out. I also recommended getting a co2 detector and mounting it 20 to 30 feet over a doorway if there are still concerns. The oven is working as designed at this time and no gas leaks were detected during time of service.

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS2

Near Lago Vista, TX 78645

Justin

Job Details: 06/16/2021

Arrived on site to install previously diagnosed parts. Ran unit for quite some time and it is no longer making a sound at the time of service. Upon further inspection I found unit not screwed in on the upper middle shaft and a small gap there too. I advised the customer of this and how it can possibly cause a small rattle.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 06/16/2021

"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was full of damp towels, the customer did not feel the unit was draining correctly, tested drain pump with no issues, replaced control board due to pressure sensor issues. Instructed customer on use with all loads. Complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Blanco, TX 78606

Robert

Job Details: 06/16/2021

Arrived on job to replace previously damaged parts. After replacement test operation. No leaks detected at time of service

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Blanco, TX 78606

Robert

Job Details: 06/16/2021

Arrived on job for complaints of no power. Found the UI not responding. Replaced UI and test

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 06/16/2021

Arrived on site to diagnose a refrigerator that is frosting in the fc. Found small gaps in liner and sealed gaps with food grade silicone. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Marcos, TX 78666

Andrew

Job Details: 06/16/2021

"Arrived on site to test unit for not dispensing ice. Found ice bin was frozen into place. Removed ice bin and found ice accumulated everywhere. Removed ice and ice maker. Found fill cup was frozen over. Fill tube was frozen over. Also found what appears to be a leak from filter head. And water accumulation on lower RC. Found water pressure was 72psi. Recommend installing a regulator, replacing fill tube, valve, filter head and ice maker. Handle was damaged on RC left door since move in. Needing new handle. Also need to replace ice container due to plastic yoke being stripped on rear side. Office to reschedule.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11045129 (handle) and 1 W11185686 (ice-contnr)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78746

David Z

Job Details: 06/16/2021

Arrived on site to diagnose washer that was banging around and walking. I checked the unit and found play in the basket and you can wiggle it on the gearcase shaft. Found failed hub. Removed hub and replaced. Calibrated unit with new hub. All is working as designed. No water leaks found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78664

Wesley

Job Details: 06/16/2021

Aries onsite ad replaced the broken water line and heater assembly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78665

Tommy

Job Details: 06/16/2021

"Arrived onsite for rc making loud noise. Upon arrival found unit rc evap frosted over. Unit cover and drain pan damaged and bowed. Unit will require drain pan, cover, support and rc fan and thermistor. Job Completed."

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Georgetown, TX 78633

Lou

Job Details: 06/16/2021

"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F70. Cancelled diagnostics and ran the unit in a normal load cycle and tested voltage at the control. Unit is getting 240V. I removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/16/2021

Arrived on site to install previously diagnosed parts. Removed RC door and installed new RC door. Mounted new name plate and had the customer inspect. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Killeen, TX 76549

Job Details: 06/16/2021

Arrived on site and inspected range with latch issues.Confirmed the complaint and found the unit wouldnt allow the customer to make any selections.Removed and replaced the latch assembly and unit tested as designed.Customer satisfied.JOB COMPLETE

We serviced a

FRIGIDAIRE OVEN

Model PLEB30S9FCD

Near Kempner, TX 76539

Job Details: 06/16/2021

"Arrived on site and inspected wall oven not reaching temperature.Confirmed the complaint and put the unit on 350 and started the unit and found the elements were getting warm, but never reached temperature.Attempted to pul the single wall oven from the cabinet, but the screws were screwed in so tight the heads snapped locking the unit inside the cabinet.Called SW who confirmed the unit needed to be uninstalled in order for technicians to access the necessary parts and repair the unit.Ordering authorization for a 2nd technician.Returning with all previously ordered parts.Office to schedule return services due to unit locked into the cabinet.Needs more work ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78717

David S

Job Details: 06/16/2021

"Onsite to install previously diagnosed parts. Replaced motor and sump assy. Reassembled, ran diag test, unit fills, washes, heats and drains. No leaks before or after repair. Unit functioning as designed. Call complete. Informed customer to fix tile underneath dishwasher to raise feet up allowing for easier removal and proper installation procedures. See sd quick pics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78731

David Z

Job Details: 06/16/2021

"Arrived on site to install new trim pieces to replace damaged trim pieces from install and transport. Install new right side trim post, and vent cover. Assisted customer in getting unit leveled and adjusted properly due to not being performed at install. Unit is now working as designed and properly installed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY03

Near Georgetown, TX 78633

Lou

Job Details: 06/15/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=46 degrees. I removed the FC evap cover and found the coils 1/2 frosted and the RC evap had no frost pattern. I found the suction line and capillary tube badly corroded. I inspected the compressor and found it warm and operating. While inspecting the RC evaporator, the 3way valve switched over to the RC evaporator and refrigerant began to blow out of the cabinet from the suction line/cap tube. I contacted techline and spoke to Andrew and advised of the complaint and my findings.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Hutto, TX 78634

Jimmy J.

Job Details: 06/15/2021

Arrived on site for CSI combo mw door not closing. Interlocks clicking as designed. Removed door and installed new door. Microwave still not recognizing when door is closed. Removed microwave hinges and found hinges I was sent with were for the oven and not the microwave door. Ordering microwave hinges to return and complete the repair. Will return with all parts JIC. ; ordrng 2 W10874474 (Microwave hinge)s

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X24DS01

Near Leander, TX 78741

Tommy

Job Details: 06/15/2021

Arrived onsite for wine cooler beeping. Upon arrival found unit was also struggling to cool. Tested voltage and found control neutral was not operating correctly. Unit will require new control. ; ordrng 1 W11484599 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ3

Near Austin, TX 78724

Matthew

Job Details: 06/15/2021

Arrived onsite to replace previously diagnosed parts. Replaced cavity thermostat. Tested unit and unit is functioning properly. Heated water multiple times. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ06

Near New Braunfels, TX 78132

Andrew

Job Details: 06/15/2021

"Arrived on site to test unit for RC freezing food. Customer stated food was freezing when placed directly in front of damper. Advised customer on proper product placement. Also advised customer of blocking air flow areas to prevent future freezing. Also advised against placing items directly in front of damper and not to place tall items near RC thermistor. Replaced RC thermistor, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Hutto, TX 78634

David S

Job Details: 06/15/2021

"Onsite for dishwasher not cleaning dishes. In diagnostics found F6E4 float switch open. Found float switch lever out of alignment not making contact to micro switch. Put lever back into proper position and secured cover back on properly to prevent future issues. Unit is now filling, washing, and heating. No leaks while onsite. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Burnet, TX 78611

Cliff

Job Details: 06/15/2021

Arrived on site to replace previously ordered parts for refrigerator. . ; ordrng 1 W10507884 (Compressor)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Tow, TX 78672

Cliff

Job Details: 06/15/2021

Arrived on site to diagnose a washer that is not cleaning properly. Found shifter slipping from cam assembly. Shifter will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W10913953 (Shifter)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 06/15/2021

"Arrived on site to inspect unit for not agitating during cycles, upon inspection found the incorrect actuator on the unit, ordering new actuator to fix issues. Please place on cancellations. Office to reschedule ; ordrng 1 W10913953 (actuator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78665

David S

Job Details: 06/15/2021

"Onsite for FC and RC not cooling. Inspected unit with uv light. Found uv dye leak in RC evaporator. ordering another SS repair including RC fan, harness, thermistors Incase of defrost issue causing the recurring problem after previous repairs. Office to reschedule due to part availability. Ordering 3 hours for job. ; ordrng 1 W10465948 (Evap gasket) and 1 W11435997 (Evap rear housing) and 1 W11492867 (Evaporator) and 1 W11256332 (Evap front cover) and 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11087438 (Fan assy w/ harness) and 1 WPW10675033 (Control) and 1 W11330971 (UI) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Lakeway, TX 78738

Robert

Job Details: 06/15/2021

Arrived on job for complaints of not washing. Ran diagnostics and found codes f5e3 and f5e1 both for lid latch error. ; ordrng 1 W10810403 (lid lock assy)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78744

Jacob

Job Details: 06/15/2021

Arrived onsite to replace panel and handle. Replaced parts. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM2

Near Volente, TX 78641

Tommy

Job Details: 06/15/2021

Arrived onsite for dishwasher not drying efficiently. Upon arrival found unit operating as designed. Spoke with customer on rinse aid and unit different settings. Unit is operating as designed job completed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Austin, TX 78754

Scott

Job Details: 06/15/2021

"Arrived on site ,replaced damaged control panel . No other issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/15/2021

Arrived on site for Not Cleaning Clothes - Electronic Touch Control - Top Load Washer. Placed in diagnostics and lid lock fault came on. No other error codes came on. Cleared error code. Removed lid latch and installed new lid latch. Placed in diagnostics and ran auto cycles. Washer completed all cycles without issue. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/15/2021

"Arrived on site to replace freezer door from previous diagnosis. Installed freezer door, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID WINE COOLER

Model KUWS24RSBS00

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/15/2021

Arrived on site for wine cooler not cooling. Inspected unit and work area. Found compressor running. Gained access to compressor and measured amp draw. Found Indication of a sealed system leak.

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS0

Near Austin, TX 78741

Jacob

Job Details: 06/15/2021

Arrived onsite for the front right burner not turning on. Customer tested the unit. Saw it took a little bit to start. Upon further inspection. Found that the burner caps were not the correct ones for the burner heads. Swapped back the burner caps. Tested unit. Unit tested good. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5800SW0

Near Georgetown, TX 78633

Lou

Job Details: 06/15/2021

"Arrived on site to inspect washer not spinning. Upon further inspection, I turned the unit on to Spain and tested and found the basket is not spinning. I removed the outer shell and inspected the motor and coupler and found both in good condition. With the shell off, I retested spin and found the shaft spinning but the basket not catching.

We serviced a

JENN-AIR COOKTOP

Model JGD3430BS00

Near Round Rock, TX 78664

Wesley

Job Details: 06/15/2021

"Arrived onsite to repair the cooktop which had multiple problems and rusted screws and needed and overhaul. . ; ordrng 1 W10467729 (Valve) and 1 74007736 (Burner head lf) and 2 74007735 (Burner head, large)s and 1 74007734 (Right front burner head) and 1 WP7527P031-60 (Ohold) and 1 WP7527P002-60 (Ohold) and 1 74009553 (Ohold) and 1 WP7527P003-60 (Ohold) and 8 WP90767 (Screw)s"