Service History 611

Near Leander, TX 78641
Lou
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW0 "arrived on site to inspect washer not draining. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. During the agitation/spin cycles, the unit made a lid grinding noise. I tilted the unit back and found gearcase oil on the rotor and all for panels of the unit. I advised the customer of my findings and am ordering the gearcase, clutch and CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)"
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previous diagnostics parts. Removed agitator, stator, clutch, rotor, and gear case. Assembled unit with new parts. Performed diagnostics mode, performed calibration cycle, ran automatic test cycle monitored operation observed for leaks. Add water to unit and ran manual agitation cycle. Drained water ran manual spin cycle. While running manual test cycle customer said it was making the same noise. Informed customer it is normal operation and operating as designed. All tested good. No water leaks present."
Near Austin, TX 78739
Kevin
Job Details: 02/03/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site and found saved error code F6E1, inspected temperature sensor and found it is reading 1074 this is correct and in range. Replaced control board and also found purple wire is loose in plastic harness and re-seated it.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect unit not dispensing ice. Found motor working, removed ice from bucket and found ice froze over chop blades. Metaled ice and working now, but will need new bucket to complete; ordrng 1 W11185686 (ice-contnr)"
Near Austin, TX 78731
Luis
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for ice build up. Found door not sealing correctly to cabinet. Removed door,removed package from behind drawer,realigned tracks reinstalled door checked door seal good"
Near Taylor, TX 76574
Andy
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator dispensing warm water. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78628
James
Job Details: 02/03/2020
DRYER WHIRLPOOL WED8200YW0 Arrived on site and tested operation. Found squeaking noise when running. Inspected rollers and found to be good and no sound coming from rollers. When turning motor with the blower belt attached the belt is squeaking. Removed belt and no more squeaking. Unit will need new blower belt to repair.; ordrng 1 WP8544742 (belt)
Near Georgetown, TX 78628
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived to install insulation on unit missing, installed and tested good"
Near Austin, TX 78733
Kevin
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID WRS322FDAB05 "Arrived on site and found water filter is jammed, after removing it showed customer the correct way to replace it. no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Replaced bracket clip and pan. Check functionality and everything is working properly. Complete
Near Waco, TX 76711
Jonathan
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that was not dispensing ice or water. Inspected unit and work area. Found unit not dispensing water but ice was still in the ice bin. Removed filter and unit began to dispense water. Customer also complained about frost buildup in her freezer. Frost was found on several shelves on the side wall and on the back evaporator cover. Steamed off ice in the cabinet and the evaporator. Found gaps in her freezer liner. Covered gaps with silicone and reshaped her gasket. Advised customer to allow time for the silicone to dry and that she could turn the refrigerator on after it dried. Unit is operating as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and installed new FC fan assembly and ui. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to inspect refrigerator buzzing noise. Upon further inspection, I found a large block of ice built up on the RC evaporator cover and ice built up across the top of the FC evaporator and the FC fan blades rubbing against the ice. All fans are operating. I tested amp draw tote compressor and it is good. I checked the drain tube at the call of the unit and it was good, but I went ahead and sealed it with manufacturers approved silicone.No water leaks observed during service, job completed."
Near Killeen, TX 76549
Jonathan
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WEE750H0HV1 "Arrived on site for range cooktop that had a crack on it. Inspected unit and work area. Customer showed me where he thought there was a crack on the top of the control panel glass and after trying to clean it, some residue came up and was able to wipe it off. Unit is working as designed and is free of damage.
Near Temple, TX 76502
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found no operation from 3 way valve when powered up or when in diagnostics test 4. Installed new coil and tested operation. 3 way valve is now operating properly and unit is cooling. Job complete ; ordrng 1 W11036448 (solenoid)
Near Austin, TX 78757
Wesley
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived onnsite and found unit operating as designed. Customer had drying concerns. Advised on design and on use and care. All checks good.
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the right door bottom bumper and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Scott
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for fresh food door not closing . Found bottom frame bent causing liner separation . Quick pics . Called tech line . Job complete .Sr # 7727035754
Near Manchaca, TX 78652
Robert
Job Details: 02/03/2020
WASHER GE GTW460ASJ5WW Arrived on job for washer not draining. Found the pump has 120v but no operation.After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and inspected unit for leaks. Filled drain pan and found no water leaking. Inspected drain tube and found to be clogged. Cleaned out drain tube and tested. Unit tests good. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer that is leaking. Inspected unit and work area. Customer showed the drawer had leakage out of the front. Al mentioned they had hiked the feet the last time and the issue seemed to fix itself. The customer stated that his wife didn’t like how that looked and they leveled out the feet again. Customer mentioned that if they have to hike the feet up to resolve the issue that they will return the unit to the distributor. Called Techline and spoke to Leon SR# 7727028817. He advised us to refer the customer to customer service and that raising the feet are an engineer repair to this issue. Call complete.
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/03/2020
DRYER KENMORE 110.6234251 Arrived to inspect unit wi burning smell. Found ground and common wires mixed up. Corrected wiring and tested good
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW0 "(DS)Arrived on site for washer leaking in the back of the unit. Inspected unit and work area. Found drain line pushed to far down the drain with no zip tie. Corrected the drain lie depth and connected the zip tie. Ran diagnostics found no fault codes, all operations tested good with no leaks. Found the floor drain with cap broken (sd quick pics). Found water makers and derby around the floor drain that indicate the leak is coming from the floor drain. Spoke to customer about broken cap on floor drain and the drain being pushed to far down the drain was the cause of the leak. Insulation under the washer was dry with no markings of water under the washer.
Near Austin, TX 78737
Kevin
Job Details: 02/03/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site and inspected microwave and found no power showing on display. Disassembled microwave and found right hand side microswitches are damaged. They will need to be replaced and will also bring back control boards and heating components to ensure repair on next visit. KO53K00APL1; ordrng 1 KBONLY and 1 W10850446 (capactr-mg) and 2 W11188752 (FUSE)s and 1 W11356983 (MAIN HARNESS) and 1 W11409822 (MAGNETRON) and 1 WPW10492276 (diode)
Near Killeen, TX 76542
Al
Job Details: 02/03/2020
DRYER MAYTAG MEDB855DC4 Arrived to inspect odd noises from dryer.Confirmed the complaint and disassembled the unit and found a sock stuck in the blower wheel.Removed obstruction and reassembled the unit and unit tested as designed.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for a customer complaint of unit making noise and temperature fluctuating, I found noise coming from damper control, ordered damper. ; ordrng 1 WPW10594329 (control)"
Near Austin, TX 78752
Scott
Job Details: 02/03/2020
OVEN WHIRLPOOL CWG3100AAB Arrived on site for oven not heating . Found igniter cool broken .replaced igniter . Unit is now heating properly . No gas leaks detected at time of service . Job complete .
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDTM354DSS "Arrived to inspect unit with dire noises when opened. Found bottom seal hitting pan, was able to slight repair but was not 100%. Unit would need inert door and bottom seal and hinges replaced to repair ; ordrng 1 W10712593 (door-inner) and 1 W10909089 (lower seal,bottom)"
Near Austin, TX 78704
Brandon
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of squealing noise during agitation, found coin between wash plate and inner tub. I removed coin and ran diagnostic tests, unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for customer complaint of knobs being broken and unit sparking, found knobs were broken, and the rest of the unit tested good. I replaced all 5 knobs
Near Austin, TX 78748
Kevin
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found it is not draining, found drain pump is stuck and after clearing it is now working properly. Ran a diagnostic cycle and everything is operating normally, job complete.
Near Austin, TX 78703
Richard
Job Details: 02/03/2020
WASHER MAYTAG MVWX655DW0 Arrived onsite for the washer tub is lopsided. Upon arrival customer stated that they will be purchasing and new washer and does not need of service. Complete
Near New Braunfels, TX 78132
Robert
Job Details: 02/03/2020
ICE MACHINE WHIRLPOOL JIM158XYRS2 Arrived onsite for ice machine not producing ice correctly. Ran diagnostics and found that the pump float switch was not working. Ordering parts. ; ordrng 1 W11325175 (PUMP )
Near Austin, TX 78728
Wesley
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived onnsite and found basic ice blockage of drain in freezer drip pan. Cleared ice and eliminated leak. All checks good.
Near Dale, TX 78616
Jacob
Job Details: 02/03/2020
DRYER WHIRLPOOL MEDC215EW1 Arrived onsite for unit not heating. Tested unit. Found that thermal cutoff was no good. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete.
Near Robinson, TX 76706
Jonathan
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher that is not heating. Inspected unit and work area. Placed unit into diagnostics mode and found an F7 E1 (no heat) code. Placed unit into service diagnostics auto test and after allowing the heater to come on for a minute, I poured water over heater and it sizzled and was heating. Advised customer this reset her control and heater relay and should operate as designed. Call complete."
Near Round Rock, TX 78665
Paul
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher not cleaning well and not completely dissolving the pods. I found the pump not running with voltage to it. I replaced the sump and motor and tested the unit. The unit is working as designed. Call complete.
Near Del Valle, TX 78617
Scott
Job Details: 02/03/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site for not getting enough water .ran diagnostics no error codes . Valves are fuctioning properly . Checked pressure hose , no faults found . Ordering control . No water leaks detected at time of service . ; ordrng 1 W11399433 (CONTROL)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to install rails on slide drawer. Removed and replaced rails and tested good
Near Austin, TX 78756
Scott
Job Details: 02/03/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site for unit not spinning . Found spluch assembly has failed causing pulley to fall off and damaging belt ,and guard , and may have damaged actuator . No water leaks detected at time of service . Please call to set return . Ordering spluch , sheild , actuator , belt . Parts covered . No additions on labor .; ordrng 1 W10389471 (actuator) and 1 W10721967 (cam) and 1 W11213879 (BELT) and 1 WPW10427633 (shield)"
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not drying dishes. Inspected unit and found rinse aid container empty. Performed diagnostics mode, no error codes. Measured incoming and found 120°. Tested amp draw to element and 6.5 amps. Checked for hot temperatures on element at the end of test cycle and found heating. Spoken with customer on user care guide."
Near Gatesville, TX 76528
Jonathan
Job Details: 02/03/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for refrigerator that has intermittently dispensing water and ice. Inspected unit and work area. Found water not dispensing from the Water dispenser and ice in the ice bin. Reaplaced double water valve and tested unit. Unit started dispensing eater but after dispensing ice, would not dispense water. Ordering control and valve wire harness.. ; ordrng 1 W10871610 (harns-wire) and 1 W11336586 (CONTROL)"
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "arrived on site to inspect refrigerator water not dispensing and unit not making ice. Upon further inspection, i tested the water dispenser and the water began to dispense then went to a trickle then stopped. I found a small amount of ice in the bin. I removed the filter and tested the water dispenser and the water dispensed as designed. I removed and replaced the filter head and retested and got the same results. I advised the customer that he would need to replace the filter as the current filter is not good. No water leaks observed during service, job completed."
Near Austin, TX 78726
David
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site to diagnose dishwasher making loud humming noise when draining. Performed diagnostics and found F9E1 diverter error, F6E1 long fill, F9E2 diverter error. Could hear drain pump screaming loudly when draining. Replaced drain pump and retested. Unit is now operating as designed. Customer showed me lower left track is splitting and lost ball bearings. Will need to order bottom left rack track W10822165, and AUTHO since it puts us over limit. Will also request AUTHO in sump assembly. Customer had video of unit squealing but I could not reproduce. This may be tied in to the diverter errors, so if we can be authorized in the event the noise comes back we can complete in 1 trip. ; ordrng 1 AUTHO (AUTHO) and 1 W10822165 (track)"
Near , TX 78681
Tyler B.
Job Details: 02/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect unit with shatter inner glasses. Cracked during preheat. Removed door and replaced glass and tested good
Near Del Valle, TX 78617
Scott
Job Details: 02/03/2020
WASHER WHIRLPOOL WED8500DC4 "Arrived on site for Ryder. Powering up but not starting . Ran diagnostics ,L2 error . Found thermal fuse had blown .replaced fuse . Heater ,thermostats tested good . Unit powered up and tested normal. Did recommended to be careful not to push dryer back too far . No lint build up at time of service . Job complete"
Near Austin, TX 78750
Paul
Job Details: 02/03/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived onsite for a ice machine not making ice. I found all components working as designed. I found the compressor hot and no frost pattern on the evaporator. The sealed system components need to be replaced. Parts are still under manufacture warranty. Ordering WPW10218037 EVAPORATOR, WPW10605286 COMPRESSOR, W10843121 Non-UV DRIER, & W10913906 COUPLER. Sending routing a message to weigh for 3 hours and RS. ; ordrng 1 W10843121 (Non-UV DRIER) and 1 W10913906 (COUPLER) and 1 WPW10218037 (EVAPORATOR) and 1 WPW10605286 (COMPRESSOR)"
Near Austin, TX 78757
Luis
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no ice. Ran diagnostics,optics passed,good air flow from fan,E5 error reading failed thermistor on icemaker. Replaced failed icemaker,rna harvest test passed,ran fill test passed,reset error code"
Near Killeen, TX 76542
Al
Job Details: 02/03/2020
RANGE WHIRLPOOL WFE525S0HZ1 "Arrived to inspect control not powering on.The top burners work, but the oven and control were dead.Removed the terminal block cover and found the harness burned and damaged.Unit will need a HARNESS which includes the terminal block and also a control.ORDERING RESEARCH FOR HARNESS.OFFICE TO RESCHEDULE WITH CUSTOMER FOR SERVICE ; ordrng 1 CNOTE (RESEARCH FOR HARNESS WITH TERMINAL BLOCK)"
Near Austin, TX 78748
Robert
Job Details: 02/03/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on job to check temperature on oven. Calibrated oven to proper temperature.
Near Niederwald, TX 78640
Kevin
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived on site and inspected dishwasher and found power to heating element has been turned off by Control board due to incoming water below 86° ran a diagnostic cycle and heating element is working properly at the end of cycle. Recommended to customer that hot water be run at the kitchen sink to prevent this. Customer is already using pods and rinse aid, no water leaks from connections at time of service, job complete
Near Austin, TX 78702
Richard
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher error code F2E2. Error code means UI fault. Tried to put in diagnostics but was unsuccessful. The UI in not working properly. Need to order UI control. Office to reschedule. ; ordrng 1 W11368911 (UI CONTROL )
Near Kyle, TX 78640
Robert
Job Details: 02/03/2020
WASHER MAYTAG MHW5630HC0 Arrived on job for complaints of not finishing cycle. Found that the drain pump blocked. Removed blockage and test washer. No leaks detected at time of service.
Near Austin, TX 78753
Scott
Job Details: 02/03/2020
DISHWASHER MAYTAG MDBH979AWS3 "Arrived on site for dishwasher not draining properly . Found drain loop lower then disposal , over time gunk was building up in drain hose . Readjusted hose . Instructed on running a periodic cleaning wash on dishwasher . No water leaks detected .
Near Florence, TX 76527
Jonathan
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for dishwasher not starting cycle. Performed diagnostics mode and found fault F6-E4 float switch opened and F5-E2 doors stuck in close position. Inspected float switch and found Brecht setting Nader float switch. Removed object and continued test mode. Found all operating. No water leaks detected.
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL KDTM354DSS0 "arrived on site to inspect dishwasher not filling or cleaning dishes. Upon further inspection, I found a fork wedged under the float device and a large amount of powder detergent at the bottom of the tub and in the soap/prewash dispenser. Placed the unit in diagnostics showing error codes F7E1, F6E4, F6E6. Cleared the codes and continued with testing. Unit operated as designed with no codes at the end of testing. Tested amp draw to the element and it showed 7-9amps during wash & heating cycles of testing. Made recommendations to the customer for detergent/rinse aid use and use and care recommendations. No water leaks observed during service, job completed."
Near Austin, TX 78704
Richard
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for the refrigerator not cooling properly. Ran diagnostics and found no issue with refrigerator. Took temperatures 37 degrees in refrigerator and 1 degrees in freezer. Found that the refrigerator breaker is an surge protector breaker. Advised customer to call an electrician to have a regular breaker put in. But overall the refrigerator is in good working order.
Near Pflugerville, TX 78660
Andy
Job Details: 02/03/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details: 02/03/2020
WASHER MAYTAG MVWB865GC0 Arrived to install previously ordered parts.Removed and replaced the control and console.Calibrated the unit and unit accepted the console.Unit wasn’t hooked to water source at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
OVEN LG LDE4413ST/00 "arrived on site to install previously diagnosed and ordered part. Upon arrival, as I was disassembling the upper oven door, I found that the new part I arrived with was missing the lower bracket that’s attached to the glass. Messaged the office to advise of the issue and will reorder the door outer cover and a CNOTE-INSPECT UPON ARRIVAL. Office to schedule return service once the part has arrived and has been inspected. .; ordrng 1 ACQ87912310 (COVER) and 1 CNOTE (INSPECT UPON ARRIVAL)"
Near Austin, TX 78717
Paul
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control, UI, and evaporator thermistor. I foil taped and secured the thermistor with a tie wrap. I set the defrost to basic. Call complete."
Near Kingsland, TX 78639
Jonathan
Job Details: 02/03/2020
COOKTOP JENN-AIR JGC7636BS00 Arrived on site for cooktop having incorrect flames on burners. Tested unit and adjust valve down. Tested operation and found conversion kit was not installed correctly. Installed correct conversion kit. Tested operation. All tested good.
Near Killeen, TX 76549
Jonathan
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer that would not turn on. Inspected unit and work area. Tested voltage coming from the wall and found 121 V from L1 to ground. Tested voltage at the control and found 122 V. Lights on the control were not on and I could not get the unit into diagnostics mode or to turn on. Replaced control and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 02/03/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit tripping breaker, I pulled unit out, tested for proper power, looked at ground wires, couldn’t see anything wrong with oven, instructed customer to call electrician, probably just a bad breaker or loose connection at junction box, unit is hard wired in."
Near Pflugerville, TX 78660
Scott
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for cracking or clicking noise . Found water in tub and control completely dead . Getting voltage to controls ,out let checked good . Control needs to be replaced to get unit running to find out if other issues are present . Ordering control as well as to have on hand if needed latch ,cap,actuator, motor . Pleas call to set return .; ordrng 1 W10913953 (ACTUATOR ) and 1 W11116590 (CONTROL) and 1 W11283592 (MOTOR) and 1 W11307244 (LATCH ) and 1 W11395618 (CAP)"
Near Austin, TX 78753
Scott
Job Details: 02/03/2020
REFRIGERATOR GE GSHS5KGXGCSS "Arrived on site for no water flow when dispensing . Found filter wasn’t screwed in all the way . Installed filter properly , unit now dispensing water . No water leaks detected at time of service . Job complete.
Near Austin, TX 78724
Scott
Job Details: 02/03/2020
DRYER MAYTAG MED6630HC0 Arrived onsite for loud vibration and noise . Used one sound pad but unit still making noise . Ordering per service pointer noise reduction kit . Also ordering exhaust pipe just to have on hand . Reordering blower wheel .Removed some lint from blower wheel. ; ordrng 4 W11113654 (SOUND PAD )s and 1 W11401018 (KIT NOISE) and 1 WP697772 (wheel) and 1 WPW10342188 (pipe-exhst)
Near Austin, TX 78702
Richard
Job Details: 02/03/2020
MICROWAVE KITCHENAID KMLS311HSS-0 Arrived onsite for the microwave side panel damaged. Upon taking the microwave down from the wall . The install crew did not install the back panel for the microwave to hook on to correctly. While removing the microwave that panel was damaged and is not repairable. Called builder and explained the situation and builder will be calling the install crew to come out and replace the back panel and reinstall the microwave. Took pictures. Installed new wrapper cab and microwave looks good and no damage. Complete
Near Spring Branch, TX 78070
Robert
Job Details: 02/03/2020
MICROWAVE FRIGIDAIRE FGMO226NUF Arrived onsite to replace parts previously ordered. Replaced switch and bracket. Tested microwave and it began on run as soon as it was plugged in. Ordering parts. ; ordrng 1 5304512529 (SWITCH) and 1 5304515182 (SWITCH ) and 1 5304519321 (CONTROL) and 1 5304519343 (SWITCH)
Near Killeen, TX 76543
Al
Job Details: 01/31/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived to inspect F3E1 error code.Confirmed the complaint and removed and replaced it.Also cleaned out all sediment buildup from the bulb the hose leads to.Reassembled and unit tested as designed without any errors.All water lines were dry at the time of service.
Near Austin, TX 78723
Cliff
Job Details: 01/31/2020
WASHER MAYTAG MVWC565FW0 Arrived on site to diagnose a washing machine that is not always spinning properly. Tested unit and found no mechanical failures at this time. Advised homeowner on best loading procedures to use for proper results. No leaks were found at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 01/31/2020
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Spring Branch, TX 78070
Robert
Job Details: 01/31/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived onsite for microwave tripping breaker. Ran diagnostics and found that the door switches were bad. Replaced door switches and tested unit. Everything is working properly. Complete.
Near Austin, TX 78723
Cliff
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site to diagnose a refrigerator that is leaking in the freezer compartment. Found fill tube for icemaker not fully inserted into fill box. Reset tube to proper position and all is not working properly. No leaks were found at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 01/31/2020
OVEN KITCHENAID KFGD500ESS04 Arrived on site for range burner shuts off on low. Tested and inspected unit and found flame size too small. Adjusted flame size and showed customer. Customer approved of flames. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not washing, found faulty wash motor assembly, I replaced wash motor, unit tested good."
Near Austin, TX 78731
Luis
Job Details: 01/31/2020
REFRIGERATOR KENMORE 106.7216211 Arrived on site for cooling issue. Removed cover found oil on evaporator weld joints diagnosed leak in system.
Near Austin, TX 78746
David
Job Details: 01/31/2020
WASHER MAYTAG MVWB765FC1 "F8E1. Arrived on site to diagnose washer still throwing LF error and F8E1 for long fill. Ran diagnostic and confirmed error. Tested cold valve and valve was filling fine. Tested hot water valve, and had no water coming in. Checked customers floodstop system and it said valve was open. Cycled valves closed then open and retested and found hot water pouring into unit now. Hot water shut off for floodstop system was tripped. Once I reset it hot water worked as normal.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/31/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for range front left burner not igniting. Inspected unit and work area. Tested range operation, all burners ignited except the front left burner. Inspected burner and found imperfection in groove for gas ignite, will need to replace front left burner and burner caps. ; ordrng 1 WPW10183374 (BURNERS CAP) and 1 WPW10515455 (BURNER)"
Near Gatesville, TX 76528
Jonathan
Job Details: 01/31/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage at the main control and found 124 V going to the control. Tested voltage going to the user interface and found no voltage being sent to the user intermittently. Replaced control and tested unit. Unit operated as designed. Call complete.
Near Buda, TX 78610
Richard
Job Details: 01/31/2020
WASHER MAYTAG MVWB835DC Arrived onsite for the washer leaking. Ran diagnostics and found that during the drain cycle the drain in the house is clogged causing the water to drain out on to the floor. Advised customer to call a plumber to check out the drain. Complete
Near Austin, TX 78734
Brandon
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for customer complaint of inner door damage, I took pictures of damage, and ordered inner door. ; ordrng 1 W11035418 (door-inner)"
Near Bastrop, TX 78602
Scott
Job Details: 01/31/2020
OVEN WHIRLPOOL WFE505W0HB1 "Arrived on site for f2 error . Found control not responding ,also facia of control is visablly warped . Replaced control . Preheated oven ,all checked normal. Job complete . Did advise customer to contact rent a center to get terminal block cover . Job complete ."
Near Smithville, TX 78957
Scott
Job Details: 01/31/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on sit for washer not finishing cycle . Found unit out on porch and only cold water hooked up . Ran diagnostics only error code was long fill ( found water temp switch on warm ) . Also floor on porch is unusable allowing washer to be unusable . Recommended customer fix floor issue as well as leaving water temp to cold tap . No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site and found shorted thermostat. Completed repair. Advised customer.
Near Austin, TX 78731
David
Job Details: 01/31/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to diagnose a dishwasher that was leaving dishes wet and not drying them. Performed diagnostics and found error for F9E1 diverter error. Attempted to run through diagnostic cycle and found that cycle was stopping and erroring out with F9E1. Will need to replace sump and motor to resolve diverter error to continue troubleshooting. Ordering WPW10605057 sump assembly. Also ordering 2 WPW10195417 wheel tracks for bottom rack. Bottom rack wheels are all separated and need to be replaced. Also ordering AUTHO Will also bring back heating element and control.; ordrng 1 AUTHO (AUTHO) and 2 WPW10195417 (lower roller asm)s and 1 WPW10605057 (pump and motor assy)
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that there was broken glass binding the drain pump causing the no drain issue. Vacuumed water out and removed drain pump and removed broken glass and dishwasher tested good and draining properly. No leaks detected.
Near New Braunfels, TX 78130
Robert
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS02 Arrived onsite for freezer frosting over. Upon inspection we found the freezer door will not close all the way and the right side rail is damaged. Ordering parts. ; ordrng 1 W10795846 (bracket)
Near Austin, TX 78704
Richard
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for the refrigerator UI panel not working properly. Installed new panel that was ordered and tested good. Complete
Near West, TX 76691
Jonathan
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site to install previously diagnosed parts. Tested unit and fill test and unit came up with a 01 code for motor trying to make it to the home position. Motor would not move. Tested unit in a harvest cycle. Unit harvested but stayed upside down and would not fill with water. Tested voltage going to motor and found 13.2 V DC going to the motor. Replaced the ice maker and tested unit in fill test. Unit got past the motor moving to home position but would not activate the water fill. I checked continuity at switch and found continuity. Called Techline and spoke to Joel SR # 7727022097. He had me check the ice box thermistor and found it open. Found 13 ohms going to the thermistor from the ice maker connector. He advised that there was a split in the harness line inside the freezer door and to replace door assembly. Ordering door and advise customer I told them the office would contact him for further service. ; ordrng 1 LW11038922 (dor-fip (F
Near Cedar Park, TX 78613
Lou
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer is not using rinse aid. Also, the customer has a water softener in the home. I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I checked the amp draw on the components and found that all components are functioning properly. The element is showing 7-9amps during the wash cycle of testing and at the end of testing. I advised the customer that the unit is fine and made recommendations for detergent and rinse aid use, as well as, use and care for the unit. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Andy
Job Details: 01/31/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range RF burner not igniting. Tested and inspected unit and found failed burner head. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78717
Paul
Job Details: 01/31/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for a dishwasher that the bottom part came off. I found the toe kick had come off because the retainers were not locked. I reinstalled the toe kick. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXY03 Arrived on job for complaints of random shut off of cooling. Checked compressor relay and found scoring on relay.
Near Killeen, TX 76549
Al
Job Details: 01/31/2020
DRYER WHIRLPOOL WED4815EW "Arrived to inspect dryer not drying properly.Discovered the customer had approximately 2 loads in dryer.I found the heating element was working properly.Did a vent test and unit did not test properly with the vent on, but tested fine with it off.Customer will need to have ventilation system cleaned.Job complete"
Near Andice, TX 78628
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Arrived on on site for microwave resetting when door is opened. Went into diagnostics mode and found error F6E0. Reset circuit breaker. Performed diagnostics mode and tested components activation. Reset unit to factory default setting. Opened and closed microwave door serval times while heating a cup of water and was not able to recreate failure. Tested all other operations on the unit, all operations tested good. Spoke with customer on failure."
Near Leander, TX 78641
Lou
Job Details: 01/31/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps & ice maker. Upon further inspection, I tested temps in the FC=22 & RC=42 on setting of 33 degrees. I removed the FC Evap cover and fund a large block of ice in the top left and right side corners of the evaporator. Removed the back cover and checked the compressor & fan and the compressor was room temp and the fan was operating. Using my black light, I found what appeared to be refrigerant debris on the bottom pan and on one of the welds. I advised the customer that a sealed system would need to happen to repair the unit. I am ordering the compressor, both evaporators, drier, access valve, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. Office to schedule return service. Using my steamer, I removed the ice from the evaporator before reassembling. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (AUTHORIZATION) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 W11116
Near Pflugerville, TX 78660
Wesley
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onnsite and found fill spout not engaged in icemaker fill cup. Reinserted. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Jacob
Job Details: 01/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for water dripping from the bottom of the unit. Looked at the bottom of the freezer side of unit. And that drain fitting at the bottom of the drain was stopped up full of frozen water. Ordered part. Rescheduled with customer.; ordrng 1 WP2304888 (fitting)
Near Georgetown, TX 78633
Jonathan
Job Details: 01/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for oven display frozen and not responding. Reset circuit breaker and found unit responsive. Performed diagnostics mode and checked fault codes. Found fault F6-E0. Followed tech sheet for error code. Found unit operating. Tested all components, all tested good."