We serviced a
KITCHENAID OVEN
Model KOSE500ESS
Near Austin, TX 78746
Kevin
Job Details: 03/22/2021
"Arrived on site and set oven to heat to 400 degrees and when oven chimed internal temperature was actually 405 and coasted to 414. Oven temperature dropped to 380 before turning back on. Average temperature is 397 wind set at 400. Showed customer how to calibrate oven if needed in the future. Left oven +10? overall, job complete"
We serviced a
FRIGIDAIRE RANGE
Model Fgf348kcn
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
"Arrived on site for oven not heating . Found igniter not working . Replaced igniter . Tested and oven is coining on and heating . Now tho front right burner is not igniting . Due to rust more then likely will break screws . Ordering holder ,burner head , cap ,screws , AUTHO. No gas leaks detected at time of service. Call to set return ; ordrng 1 316262004 (CAP) and 1 316438600 (BURNER HEAD ) and 1 316536614 (ORIFICE HOLDER ) and 2 316540900 (SCREW)s and 1 AUTHO"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect dishwasher for leaking during operation, upon inspection found no water, replaced vent and tested with no issue. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Austin, TX 78734
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit not dispensing soap, found failed dispenser pump, I replaced dispenser, unit tested good. ; used 1 Cnote (Additional year warranty) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
Arrived on site for CSI DW Rack Clips Broken. Found adjuster wheel broke off. Removed adjusters and installed adjuster kit. Had customer test the rack by pulling in and out. Job completed.
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for loud s here has. Found idler pulley was seized causing belt to slip. Recommended replacing roller supports, idler pulley and belt to fix issue. Office to reschedule.; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Driftwood, TX 78619
Robert
Job Details: 03/22/2021
Arrived on job for complaints of gasket damage and handle loose. Found the gasket loose. Reattached gasket in place and tighten handle
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
Arrived on site for oven liner issues . Found back right Conner not secured . Reinstalled bottom oven liner .all else checked normal checked . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
"Arrived on site to install previously diagnosed parts. Removed cavity thermostat and installed new cavity thermostat. Microwave came on, but light did not. Tested voltage at the housing and was not getting voltage. Removed control and installed new control. Light comes on as designed. Tested one cup of water for one minute. Microwave heating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit not powering on, found failed UI console, I replaced console and unit powered on,
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Killeen, TX 76549
Al
Job Details: 03/22/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Driftwood, TX 78619
Robert
Job Details: 03/22/2021
Arrived on job for complaints of not making ice. Found compressor running fan working but no frost. Ran diagnostics and found all other functions working properly. Will need sealed system repair. ; ordrng 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Georgetown, TX 78633
Wesley
Job Details: 03/22/2021
Arrived onsite for not washing and found unit motor receiving voltage but not running. Will need sump and motor to repair. Advised customer on needed repair ordrng 1 W10837026 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
Arrived on site for frost building up in freezer . Siliconed gaps in liner and permagumed upper corner of freezer door . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that the breaker has been replaced and all wiring inspected. Electrician was on site with arc fault tester. Placed unit in diagnostics and tested all components and found that when the defrost element is turning off, the breaker trips. I inspected the element and found it good and showing 5amps. Found that every breaker is an arc fault as are the outlets. I advised manager that I am ordering the hv control and office to schedule return service due to availability of control. Electrician adjusted the breaker so that the unit wont trip breaker in meantime. No water leaks observed during service.; ordrng 1 W11449482 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub being cracked, I removed and replaced the tube, gearcase and cam and tested. Once I plugged the unit in, the control popped and shorted out at the valve connection on the control. I found that the connection at the valve had come off and the solenoid shorted on the chassis. I am ordering the main control and inlet valve and office to schedule return service. Water connections removed to the unit and water turned off. Unit left unplugged for safety.; ordrng 1 W11481725 (Main control) and 1 W11222849 (Inlet valve)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Georgetown, TX 78633
Wesley
Job Details: 03/22/2021
"Arrived onsite for not reaching temp or baking in a timely manner, found bake element shorted. Returning with element to repair. ; ordrng 1 W10779716 (Element)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of noise issue, found cracked blower wheel and 2 of the support wheel bearings failing, I replaced blower wheel and the 2 failed support wheels, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Meadowlakes, TX 78654
Lou
Job Details: 03/22/2021
"Arrived on site to inspect dishwasher not drying/cleaning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to all components at the junction box, black wire. All components are within range of amp draw and unit is operating as designed with no leaks. I inspected the spray arms and all are clear and not clogged. I removed and replaced the main control and heating element and retested and again, unit is operating as designed. I advised the customer that the unit is operating with manufacturer design. I contacted techline and spoke to Bruce and explained the customers complaint and my findings and repairs. Added info to current SR#7729630707."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78704
Jacob
Job Details: 03/22/2021
Arrived onsite for unit leaking water when the valve gets turned on from the wall. Unit was not hooked up for water. Let tenant know that some one will have to re connect the water. Opened up the unit where the water valve is. Saw that the cold water side was cracked. Replaced water valve to unit. Tenant went ahead and reconnected unit for water. Turned water on from the wall. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for range with oven not reaching correct temp. Upon inspection I found good voltage at the wall and no damage to the terminal block. Checked resistance at the bake element and found it showing Open. I went to the front of the unit and removed the bottom to access the bake element. I found the element had multiple cracks and a burn out on the coil. The element will need to be replaced to complete the repair. The customer agreed so I will need to order the Bake element (W10779716) and return for service.. ; ordrng 1 W10779716 (Bake element)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Cedar Park, TX 78613
Justin
Job Details: 03/22/2021
Arrived on site for dishwasher with a non functioning start button. Upon further inspection I found the start button just stuck and after a hard press the button began to work. I then got unit into diagnostics mode and found no stored error codes. I ran the test cycle and it ran through as designed. I then tried the button again and had a lot of trouble starting the unit. I found the console with buttons hard sticking and needing to be replaced. Ordering the console and will return to install. Office to reschedule. ; ordrng 1 W10910626 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78731
Kevin
Job Details: 03/22/2021
"Arrived on site and inspected washer and found water inside of bellow , found Bellow drain ports are clogged and after clearing them it is draining properly. Ran washer through a diagnostic cycle and all other functions are operating normally.
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ1
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
"Arrived on site ,replaced left front burner head and cap. Unit is now operating as designed. No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/22/2021
Arrived on site for the racks the holds the cups has broken off and door to unit will not shut. Found both adjusters had broken clips that mount into rails. Removed adjusters and installed new adjusters. Rack rolling on rails as designed. Had customer test it and it performed as designed. Job completed.
We serviced a
FRIGIDAIRE DRYER
Model AGQ6700FS2
Near Austin, TX 78741
Kevin
Job Details: 03/22/2021
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect washer for not starting, upon inspection found the latch not closing during spin, replaced latch and tested for functions. No problems found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Dripping Springs, TX 78620
Robert
Job Details: 03/22/2021
Arrived on job for complaints of noise. Found the gearcase bearings bad. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/22/2021
Arrived on site to test unit for upper rack falling. Found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wimberley, TX 78676
Robert
Job Details: 03/22/2021
Arrived on job for complaints of not spinning properly. Ran diagnostics and found no codes. Inspected under washer and found capacitor connector bent. Looks like capacitor not always working so replace capacitor and run calibration on washer. If washer continues systems recommend replacement of suspension.
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near Austin, TX 78703
Jacob
Job Details: 03/22/2021
Arrived onsite to replace control as previously ordered. Upon taking the unit out of the wall. Saw that the junction box from the wall was burned up. Took quick pic of burned wires and box. Let customer know that they will have to get an electrician to fix issue. No other issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KEBS177SSS04
Near Round Rock, TX 78681
Justin
Job Details: 03/22/2021
Arrived on site for a wall oven losing and not preheating properly. Upon arrival the customer stated the oven will not preheat above 350?F when in bake (will work in everything else) and then will start to lose temp. I put unit into diagnostics mode and found stored error code F3E3. I preheated the oven to 350?F and found that before it got to preheat temps the heating element turned off and started dropping at 210?F to roughly 190?F. The temp sat at that for quite some time and did not rise again and very slowly dropped. I ohmd out the broil element and got 36ohms which is good. I found the temp sensor at 1100 ohms which was good. I ohmd out the bake element and it was open. I found a bad bake element and it needing to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78759
David
Job Details: 03/22/2021
"Arrived on site to diagnose refrigerator not making ice. Ran unit through harvest cycle and got no response from unit. Checked door harness and found several severed wires. Harness has been sliced through for door and needs to be replaced.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW1
Near Austin, TX 78732
David
Job Details: 03/22/2021
"Arrived on site to follow up on washer throwing FH code. Found cold water valve had failed again and was letting only a minimal amount of water in. Replaced valve Retested and verified all is working as designed. Call complete. Note - did start to see sludge buildup on screen of cold valve as well, advised customer to have water lines checked.
We serviced a
WHIRLPOOL RANGE
Model WVU17UC0JS0
Near Austin, TX 78745
Richard
Job Details: 03/22/2021
Arrived onsite for the range fan motor of working. Replaced fan motor and all functions tested good. Complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE00
Near Austin, TX 78731
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking. Turned water source on,tested water dispenser no leaks,no leaks at filter housing,valve air tubing,ran ice maker,water leaking from upper compartment found a splint at elbow joint on fill tube. Replaced fill tube assembly and connector ; used 1 WP2198677 (Connector) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Jacob
Job Details: 03/22/2021
Arrived onsite to replace drain hose ordered by previous tech. Replaced part. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Buda, TX 78610
Richard
Job Details: 03/22/2021
Arrived onsite for the refrigerator door gaskets are torn. Replaced both door gaskets and used heat gun to get the wrinkles. Refrigerator tested good complete
We serviced a
MAYTAG WASHER
Model mhw6000ag0
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for washer leaking from the bottom. Upon inspection I found that while in diagnostics all hoses and connections were dry. The customer advised the leak only comes around while in the clean cycle. After watching the unit through 2 diagnostics cycles I could not recreate a leak. I found out that the customer is on a in home water softener. I found that they may be using too much soap on small loads and with the leak only coming through during clean cycle. I found white sediment trail coming out from the rear left side vent and going all the way down to the floor. I advised to switch washer cleaner and use less to ensure soap or water doesnt come out of that vent. No leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Leander, TX 78641
Justin
Job Details: 03/22/2021
Arrived on site to install a previously designed part. I installed the new door and name plate. I formed the proper seal on the gasket and it is sealing correctly. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78736
Luis
Job Details: 03/22/2021
"Arrived on site for noise complaint. Powered unit on noise complaint is from compressor advised customer noise is from the actual compressor and its a normal operating sound,she could try replacing the compressor but cant guarantee a new compressor will make a bigger difference in sound.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Matthew
Job Details: 03/22/2021
Arrived onsite for refrigerator dispensing water when pressing the ice pad dispenser. Removed panel and inspected wiring. UI error. Will return with UI and control just in case to complete repair. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78626
Kayman
Job Details: 03/22/2021
Arrived onsite for refrigerator making buzzing noise. Upon arrival the customer showed me a video of a noise that he described as coming from the back of the unit. To me the noise sounded like an evap fan. I ran all diagnostics but I could not recreate any abnormal noises from any of the fans on the unit. With temps checking good I inspected both RC and FC covers but no ice build up was present on either. I accessed the rear panel and found the drain tube had a gap in the rubber grommet that connected to the chassis which could allow air to travel up into the evaporators.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF05
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for refrigerator with water tasing bad and FC light out. Upon inspection I found the FC=17 RC=43 I found a napkin wedged between the bottom of the FC gasket and the chassis. I removed the napkin and accessed the evaporator. I found a mostly complete frost pattern but there was also a ball of ice formed at the top right over the cap tube and bimetal I confirmed the defrost circuit was working as designed and steamed out the ball of ice. I reassembled the evaporator cover and pulled the unit from the wall to inspect the valve. When I pulled the line off the valve I found black water dripping from the line and I could see it inside the valve as well. I recommended replacing the line with a pex line and replacing the valve to help with the taste.Ordering valve(WPW10498990) pex line(8212547RP); ordrng 1 WPW10498990 (Valve) and 1 8212547RP (Pex line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Leander, TX 78641
David S
Job Details: 03/22/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at room temperature and I could hear the evaporator fan working. I gained access to the compressor and found it hot to the touch. I found good voltage to the compressor. I swapped in a good start device and capacitor. The compressor sill wouldnt kick on. The unit needs a sealed system repair. This is covered under warranty. I am ordering the compressor, evaporator, and access valance. The office will reschedule when we have an eta on the parts.; ordrng 1 W10507884 (Compressor) and 1 W11459354 (Evaporator) and 1 W10913906 (Access valve)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM5
Near Austin, TX 78737
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking. Found water leaking from icemaker housing,diagnosed a defective icemaker,installed a new icemaker ran icemaker through a cycle water filled icemaker with no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYW02
Near Austin, TX 78727
David
Job Details: 03/22/2021
Arrived on site to follow up on refrigerator leaking into RC. Removed and found drain clogged with rust debris again. Ran cleaner through drain and verified its clear and clean. Ran steam through drain hole as well and found all working properly. No water leaks found. Call complete.
We serviced a
GE REFRIGERATOR
Model CFSP5RKBBSS
Near Kyle, TX 78640
Richard
Job Details: 03/22/2021
Arrived onsite for the refrigerator not cooling. Replaced the inverter board and compressor is working and refrigerator is cooling.
We serviced a
MAYTAG DRYER
Model MEDC300XW0
Near Cedar Park, TX 78613
Justin
Job Details: 03/22/2021
Arrived on site for a dryer with broken door switch. Upon further inspection I found door switch not functioning at all and just falling freely. Door switch will need to be replaced.Customer accepted and I installed the new door switch. I tested the unit and it is now working designed.Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QKB01
Near Austin, TX 78731
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking. Checked upper and lower compartment no traces of leaks by compressor or valve,removed icemaker found crack on fill tube diagnosed unit will need a new fill tube assembly
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78732
David
Job Details: 03/22/2021
Arrived on site to install parts to resolve dryer not running. Installed control and found console didnt have overlay. Ordered just overlay. SR ordered part and out on ticket.; ordrng 1 W11158457 (Overlay)
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Kyle, TX 78640
Richard
Job Details: 03/22/2021
Arrived onsite for the oven control panel not working properly Ordering parts and office to schedule ; ordrng 1 W11339755 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 03/22/2021
Arrived on site for a washing machine not spinning and leaving clothes wet at end of cycle. Upon further inspection I found the unit completely unresponsive. I found 120V at the wall and at the control. I found a bad control in the unit. Ordering control and will bring back shifter in case as well. Office to reschedule.; ordrng 1 W11399433 (Control)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site to replace failed recirculating pump and water pan pump, after replacing, unit tested good."
We serviced a
GE REFRIGERATOR
Model PSS26MSTDSS
Near Round Rock, TX 78681
David S
Job Details: 03/22/2021
Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the unit not cooling. When I pressed express cool the compressor kicked on and it started to cool. I gained access to the control. I tested the thermistors from the control. I found proper voltage being sent from the main control while in express cool mode. I power cycled the unit and put it into normal operation I found the compressor and fans not getting voltage. Indicating the UI panel WR55X10557 is not communicating with the main control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Leander, TX 78641
David S
Job Details: 03/22/2021
"Arrived on site for dishwasher not washing. I inspected the unit and work area. I found error codes F7e1, no heat, f4e3 wash motor not running. I ran a diagnostics cycle I found the wash motor getting good voltage but not pumping. I found good voltage to the heating element, and it is heating, I spoke to the customer about needing the sump and motor assembly to complete the control. The office will reschedule when we have an eta on the part.; ordrng 1 W10837026 (Sump and motor)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Manor, TX 78653
Matthew
Job Details: 03/22/2021
"Arrived onsite for washer making loud noise when not in use. Upon inspection could not duplicate issue. Error code for F3E1 pressure sensor stored. Cleared all codes, calibrated unit and ran auto test. Called tech line for assistance. Recommended customer record issue when possible. Recreating the issue is key to diagnosis. Customer will monitor, record and contact office if issues persist"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Tommy
Job Details: 03/22/2021
Arrived onsite for unit being loud. Upon arrival found unit operating as designed. Spoke with customer on noise being sump pushing water through arm to clean dishes. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Austin, TX 78753
Matthew
Job Details: 03/22/2021
Arrived onsite to replace previously diagnosed part. Replaced valve. Calibrated unit. Ran auto test and all passed. Ran normal cycle and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/22/2021
Arrived on site to install previously diagnosed parts. Removed UI and control. Installed new UI and control. Ran through diagnostics to run calibration. Ran the service diagnostics and it completed the test as designed. No leaks detected. Job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2656KGB
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/22/2021
Arrived on site to diagnose a refrigerator that is leaking in FC. Found fill tube partially frozen and overflowing. Thawed tube and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Leander, TX 78645
Lou
Job Details: 03/22/2021
"Arrived on site to inspect washer making noises. Upon further inspection, the customer advised that the unit is making a popping noise during wash. I placed the unit in diagnostics showing no error codes and tested the spin and agitate modes and when the actuator would switch from agitate to,spin, the cam would make a popping noise which the customer identified as the noise they keep hearing. I advised that the noise is normal. Tested unit in diagnostics mode and the unit operated as designed. Made recommendations for use and care and customer has a water softener system, so I made recommendations for detergent & fabric softener use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78753
Matthew
Job Details: 03/22/2021
"Arrived onsite to replace previously diagnosed parts. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Scott
Job Details: 03/22/2021
"Arrived on site ,replaced gearcase,belt , cam . Ran diagnostics calibration and wash test . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect microwave for not allowing selection, upon inspection found the interface blacked out, replaced control with no change, replaced holders with no issues. Will need new interface. Office to reschedule. Please place on cancellations ; ordrng 1 W11179877 (INTERFACE,)"
We serviced a
WHIRLPOOL WASHER
Model CGT9000GQ0
Near Georgetown, TX 78626
Tommy
Job Details: 03/22/2021
Arrived onsite for unit not collecting change correctly. Upon arrival found unit had no error codes but found unit coin collecter was not locked in correctly. As well as doors were likely not being closed correctly for cycles. Tested unit and found unit is operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78748
Luis
Job Details: 03/22/2021
"Arrived on site for cooling complaint. Unit working at time of visit,some ice on cover,ran diagnostics bimetal reading open with freezer temp at 0? diagnosed defective control and bimetal,while in freezer found grease and black Debris on liner,replaced fan,bimetal and control. ; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Georgetown, TX 78628
James
Job Details: 03/22/2021
performed streem. found display is not lighting up. had customer turn off breaker and then back on to cycle power. control panel is now working. found items on top shelf were obstructing air vent causing items in refrigerator section to freeze. unit operating propelry.
We serviced a
WHIRLPOOL DRYER
Model WED7500VW2
Near Lakeway, TX 78734
Robert
Job Details: 03/22/2021
Arrived on job to replace previously diagnosed part. after replacement test operation.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Austin, TX 78734
Brandon
Job Details: 03/22/2021
"Arrived on site to replace sump assembly, after replacing unit tested good no leaks."
We serviced a
GE WASHER
Model GCWN2800D1WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit leaking, I ran test cycle, found no leaks at time of service."
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Hutto, TX 78634
Scott
Job Details: 03/22/2021
"Arrived on site for no heat dryer . Unit will tumble , getting good voltage . Found coil and high limit thermostat had failed . Replaced heater assembly. Unit is now heating normally . Did run air flow test and recommended to have complex clean vents .
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival customer informed me top handle was scratched. Ordering top handle. Removed bottom door and tried hinges. Found new hinges not designed for lighter weight.. Unit will still need panel for upper door. Ordering office to reschedule. C-Note LS Training. ; ordrng 2 W11455086 (Panel)s and 1 W11110499 (Hinge door)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78717
Justin
Job Details: 03/22/2021
"Arrived on site for MW with light being out and door not closing properly. I found that after closing the door the MW would not start unless you pressed down on the right hand side to make better contact with the interlock. I called techline and spoke with Robert and received SR# 7730311658. Robert advised to replace the hinges and interlock assembly for the repair. I also found the MW bulb ohmd out and dead and needing to be replaced, the lamp holder was good. Ordering hinges, lamp, and hinge screws for the repair. Will come back with the harness. Office to reschedule.; ordrng 2 W10874474 (MW Door Hinge)s and 2 Partresearch (Hinge screw on inner MW door, small black screw (Paul knows which one))s and 1 W10886919 (MW Lamp)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF0
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit leaking water after she installed the filter, found unit had an external filter that was drastically reducing water pressure, I bypassed the external filter, installed the filter provided by the customer, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS04
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
"Arrived on site for OVEN WILL HEAT UP AND THEN IT STOPS HEATING-SHOWS THE PREHEAT TEMP, BUT ITS NOT EVEN CLOSE TO THAT. Ran three sets of temps and got 377. Calibrated oven from 30 degrees down to 15 degrees. Customer satisfied with calibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKB06
Near Manor, TX 78653
Matthew
Job Details: 03/22/2021
Arrived onsite for refrigerator leaking inside. Upon inspection found frozen and overfilled drain line. When unit would defrost the water would overfill into the refrigerator section through the air ventilation. Defrosted and cleared drain line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE MICROWAVE
Model PSB1201NSS01
Near Austin, TX 78756
Matthew
Job Details: 03/22/2021
Arrived onsite for microwave sparking. Upon arrival tested unit and unit is functioning properly. Heated water multiple times and warmed food. No issues. Could not duplicate issue. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/22/2021
Arrived on site for a dishwasher leaking under the unit. The customer stated that the unit would only leak on longer washes and roughly 2.5+ hours in. He indicated the leak came from the front. He also stated he ran a full and empty cycle to rule out user error. I put the unit into diagnostics mode and found no stored error codes . I then ran a test cycle and observed no leaks under the. I did not observe any obvious water marks u def unit either. I then took off the front door panel and observed if the leak was coming from the dispenser and observed no leak. I then ran a test cycle again and observed no leaks. I found the spray arms and delivery tube connected correctly as well. I found the customer just started using a new soap and advised him this could be causing over sudsing and leaking out of the front. I advised him to run the same cycle its his old soap and see if it continues to occur. I advised him if it does them to video tape the leak. No leaks observed at the time of service..
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near Austin, TX 78731
Kevin
Job Details: 03/22/2021
We serviced a
GE RANGE
Model JGP320EP1WH
Near Austin, TX 78758
Matthew
Job Details: 03/22/2021
Arrived onsite for cooktop not igniting. Upon inspection found unit not plugged in. Plugged unit in and tested. Found that three of the four burners are working. The bottom right is not. Found that valve switch is faulty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Leander, TX 78641
David S
Job Details: 03/22/2021
Arrived on site ice dispenser not working and the ice maker not working. I inspected the unit and work area. I found no voltage to the ice maker. I gained access to the chassis harness and found voltage at the connection. Indicating the wiring harness in the door has broken. I am ordering a new freezer door and authorization. The office will reschedule when we have an eta on the part.; ordrng 1 LW10365674 (Freezer door) and 1 Authorization (Authorization)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect fridge for not making ice, upon inspection found the bin cracked, replaced bin and tested Icemaker, icemaker was not provided water, customer will need to replaced filter to fix issue. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB02
Near Jarrell, TX 76537
Tyler
Job Details: 03/22/2021
"Arrived on site for refrigerator not cooling, upon arrival I found ffc over 60 degrees and FC at 38 degrees. Upon inspection of compressor area I found amp draw at .67 amps, dryer was cold, heat exchange from condenser coil was sparse. I found evap coil was not iced over properly, thermistor showed evidence of previous replacement and ohmed out ok, found sealed system within unit had failed,: W10836706 evap coil, W11092625 compressor, WPW1014375 ui dryer, W10913906 access coupler"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for loud grinding noise. Found gear case was leaking oil.
We serviced a
WHIRLPOOL ICE MACHINE
Model KFIV29PCMS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/22/2021
Arrived on site to test unit for not cooling. Found RC evap completely frosted over. Advised customer to thaw unit out prior to next visit to get proper diagnosis. Office to reschedule.; ordrng 2 SHIMS (SHIMS)s and 1 W10633627 (motor-evap) and 1 W11380560 (CONTROL) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support)
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/22/2021
"Arrived on site and found F9E1 saved error code, cleared error and observed washer complete a diagnostic cycle. Also ran and observed a rapid wash cycle. Advised using less detergent but otherwise washer passes tests. May be needed but replacing all these things still could possibly not correct experience, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48CSFXDA
Near Bee Cave, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of gasket having a tare in the side, found tare, but was not effecting the sealing of the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78748
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking and loud noise. Removed grill found door making loud noise due to cam closure,hinge moving with door operation water leaking due to inlet not connected to connector correctly. Found wheel base assembly missing clip and rivet,ordering hinge,cam door,correct screw,rivet and clip ; ordrng 1 W11095731 (Cam door) and 1 WP489483 (Screw) and 1 W11093938 (Hinge) and 1 WP2179826 (Rivet) and 1 W11476984 (Clip)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for micro wall oven combo with microwave cavity light not working. Upon inspection I found multiple stored error codes F6E4 F5E2 and a microwave relay error. I accessed and replaced the micro control with a new light bulb assembly. I also replaced the main control due to the F5E4 error. I powered the unit on and found it was not connected to WiFi. I attempted to help get the unit connected to WiFi but there was an issue with the customers app not taking their passwords. I left them with the WiFi connect teams direct number and asked the customer to reach out to them for the WiFi issue. The unit is otherwise working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Kayman
Job Details: 03/22/2021
Arrived onsite for washer showing F0E9 error code. Upon arrival the customer explained the unit has worked fine ever since the code came up. I ran a diagnostics cycle on the unit and found error codes for off balance load and UI button stuck. I confirmed no stuck buttons and I cleared the fault history. I ran a auto diagnostics cycle and found all functions passed with no abnormal shaking in high spin. I inspected the gearcase and drive system and found everything in good working condition. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXAN01
Near Killeen, TX 76542
Al
Job Details: 03/22/2021
"Arrived on site and inspected a 1992 Whirlpool side by side refrigerator with cooling issues.Customer advised the unit started working again after she called AHS.Temperatures were -4 in the freezer and 32 in the refrigerator compartment.The customer advised the ice maker isnt working, I confirmed it and found the customer has the 1992 filter on the back of the unit, which isnt allowing water to flow and also shes going to have a plumber update the plumbing to correct the issue.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Gatesville, TX 76528
Jonathan
Job Details: 03/22/2021
Arrived onsite for a washing machine that?s making a grinding sound as it spins. Inspected unit and work area. Customer advised it?s not making a grinding sound but it?s making a loud knocking sound as it spins. Confirmed customers complaint by placing the unit in a high speed spin. Unit is having an issue with the Triax on the main control and motor with the spin speed sensing. Ordering main control in office will need to contact customer about reschedule date due to an out of stock and PST item; ordrng 1 W11417466 (CONTROL)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
David S
Job Details: 03/22/2021
Arrived on site for washer making a noise I inspected the unit and work area. I found no error codes in diagnostics. I ran the unit through a diagnostics cycle and a high spin speed cycle. I found the unit not making any noise. The customer showed me a video of the noise and it is coming from the main control. I am ordering the control. ; ordrng 1 W11170319 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB01
Near Austin, TX 78703
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking. Found frozen fill tube,found inlet to fill tube disconnected from clamp,defrosted fill tube found clamp not securing water line to fill tube,attempted to use a tube clamp same issue ordering a new fill tube assembly. ; ordrng 1 WP2196157 (Fitting) and 1 WP2307650 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMC5200BAS
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
We serviced a
GE MICROWAVE
Model JVM1870SK04
Near Austin, TX 78738
Leonardo
Job Details: 03/22/2021
Arrived on site to replace turntable motor. Found motor to be to big for the unit. Not fitting correctly will need to research. Also found black marks under turntable coupler could spark when unit in use. ; saved tckt
We serviced a
KENMORE WASHER
Model 110.2513241
Near Georgetown, TX 78628
Wesley
Job Details: 03/22/2021
"Arrived onsite for not spinning out and found unit would need an overhaul of gearcase , cam, actuator and washplate due to seizure.; ordrng 1 W10752285 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (195) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Richard
Job Details: 03/22/2021
Arrived onsite for the oven not reheating correctly. Ran diagnostics and found no error codes. Ran a bake cycle and set the temperature to 350 and it will keep preheating way passed desired temperature and it keeps going temperature got up to 450 and it was still going. Tested temp sensor and According to my meter its in range. Will need to replaced the control and sensor. Ordering parts and office to schedule ; ordrng 1 W10894098 (Control board)
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Austin, TX 78745
Richard
Job Details: 03/22/2021
Arrived onsite for the oven with damaged valves and knobs. Replaced all parts that was ordered . Oven top and body are a little out of alignment. Took pictures. Advised customer of the situation as well. But all parts replaced tested fine.