We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Pflugerville, TX 78660
Wesley
Job Details: 01/04/2024
Arrived onsite and determined unit drain hose had been inserted deep enough into the standpipe to cause consistent siphoning. Tested unit and determined unit to be operating as designed after having the drain properly installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Burnet, TX 78611
Miguel
Job Details: 01/04/2024
Arrived on site for refrigerator not cooling. Unit was unplugged. Confirmed compressor shutting off on overload. Use new start device. Compressor still does not start. Will need new compressor. Copper cap tube. R600. Office will call to schedule; ordrng 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 W11574734 (Compressor)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Austin, TX 78727
Paul
Job Details: 01/03/2024
Arrived onsite for a wall oven that keeps beeping and giving a power failure message. On arrival I found the UI power button not responding. I checked for correct voltage at the UI and found it good. I found the connector on the left side of the chassis not snapped all the way in. I snapped the connector closed and powered the oven. I found a stored F6E0 UI lost communications error code. I deleted the code and tested all functions of the oven and microwave. All are working as designed. The unit is connected to WiFi. I explained to the customer to monitor the unit and if it continues to happen we would need to replace the console. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78733
Kimo
Job Details: 01/03/2024
"Arrived onsite for a laundry center that is have water temp issues. Upon arrival I checked that the hoses where connected to the correct valve (hot water tap to hot water valve and cold water tap to cold water valve) and found that they where connected correctly. I then removed the hot water hose from the unit and turned the tap on and found hood water flow but the water would,not get hot it would get some water warm but then it gets cold again. This continued to happen no matter how long the hot water ran. I did the same with the cold water and it stayed cold which is normal. I advised the customer that This issue is a plumbing issue."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78735
Scott
Job Details: 01/03/2024
Arrived on site for washer starting but not filing and timing out to low flow error code . Found cold water valve connection had backed itself off valve . Replaced connection . Ran diagnostics as well as quick wash and normal cycle . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78747
Matthew
Job Details: 01/03/2024
Arrived on site for unit having damage door. Upon arrival inspected unit and found freezer door damaged. Customer had whirlpool. Send doors on site. Replace freezer door. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for not heating or tumbling. Upon closer inspection found thermal fuse reading open. Replaced bad thermal fuse with functioning thermal fuse. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Austin, TX 78702
Kimo
Job Details: 01/03/2024
Arrived onsite for a washer that moving around when in spin. Upon arrival I I checked that the unit was leveled and it was. Upon further inspection I found that the agitator was not secured properly I tightened it and ran a test with clothes in the unit and found the unit is no longer moving across the floor but when checking the agitator I found it loose again. Upon further inspection I found that the splits of the agitator was stripped. I am ordering it and the gearcase. No leaks found and this time. Set return for 01/09/24; ordrng 1 W11418231 (AGITATOR) and 1 W11418231 (AGITATOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 01/03/2024
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,removed cover oh,ed heater good replaced defrost thermistor and main control advised office to have maintenance place towels around unit during defrost"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MSS00
Near Temple, TX 76502
Jonathan M
Job Details: 01/03/2024
"Arrived on site for a refrigerator that is tripping the breaker. Inspected unit and work area. The customer advised the unit did not tripped the breaker and that the tripping of the breaker happened back in October, but has not done it since. Why they called was because the icemaker stopped working for 2 to 3 days and they had ice and products melting in the freezer section for a day. She advised that she was sure that nothing I was keeping the door open and that the unit just did it itself. Found proper temperatures in the fridge and freezer section and found the ice container completely full. She advised the unit has been working for the past five days and has not had any issue. Found no evidence of a defrost issue in the freezer section. I called whirlpool techline and spoke to Rich SR# 7738154824. he advised that because the unit has returned to normal and this hasnt happened before, he advised that he believes the issue was with the door not being closed properly and that with the unit completely running properly, there is nothing to check. He advised to make no repairs and to have the customer call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details: 01/03/2024
"Arrived onsite to replace upper door trim panel. Replaced panel , adjusted bottom trim with brackets and applied more adhesive to hold. Unit is functioning properly. Customer is not convinced repair will hold. Called tech line for assistance. Sent pictures and confirmed door is secured. No additional repairs to be made. Joe SR#7738157389. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
Arrived on site for washer moving around loudly and not staying * I. Place correctly. Upon arrival found no errors found no major oil leaks. Found suspension working but washer wobbled a lot. Found flooring of wash room leaning to the back right at an angle and relvled washer as best as it could be and locked feet in place. Ran washer with 8 towels and found not abnormal movement or noises. Unit works as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78723
Joe Z
Job Details: 01/03/2024
"Arrived on site for not powering on. Upon arrival, test polarity and there is no power from supply. Found GFCI breaker tripped. Restored power and tried unit on different cycles and unit is operating correctly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
Arrived on site for no lights in freezer section diagnosed a defective switch replaced switch tested light unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/03/2024
Arrived onsite for dishwasher rack broken. On inspection found that the third rack was the one that the wheel broke off. The parts I have today are for the lower rack. Ordering the correct wheels for the third rack. No water leaks detected during service. Office to reschedule once all parts are in. ; ordrng 1 W11662340 (Left) and 1 W11675848 (Right side wheels)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, TX 78613
Miguel
Job Details: 01/03/2024
"Arrived on site for refrigerator making noise. Ran test and found unit operating normally. Confirmed compressor noise is normal at both low and high speed. Diffuser was loud but working, replaced and verified operation. Call complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78749
Scott
Job Details: 01/03/2024
"Arrived on site for dryer squeaks when in use . Found left rear roller failing and making a lot of noise . Replaced both rollers ,belt ,and tension pulley from repair kit . Unit is functioning properly . No lint buildup at time of service . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
"Arrived on site for washer not staying balanced and moving around the wash room. Upon arrival confirmed issue and found washer displacement. Inspected washer but found no failures in the tub, motor/bearing, or suspension rods. Found back left stabilizing foot on pedestal under unit was loose then found metal bracket thats apart of pedestal broken and not holding foot or unit in place when in use. Inofmred customer they would need to by a new pedestal in order to resolve off balance issue. Call complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
"Arrived on site for loud noise. Found some odd noise from valve,found water pan not filling up fully pump shutting off water early. Replaced valve and pump,ran diagnostics all test passed"
We serviced a
KITCHENAID COOKTOP
Model KSGG700ESS6
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
Arrived on site to install previously ordered part. Replaced orifices on front left burner. Test unit and is operating as designed. No gas leak present at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78746
Kimo
Job Details: 01/03/2024
"Arrived onsite for a IM that has stopped making ice. Upon arrival I ran the unit in diagnostic and found that all thermoses were good. I ran the water inlet valve, drain pump, resuscitation pump, and compressor and found the operating as designed. Upon further inspection I found that the reservoir cap was loose and leaking causing it not to hold water, causing the unit not to have enough water to make ice.i tightened up the cap and tested the unit in its normal running mode and found that the unit started making ice. I asked the customer to monitor the unit"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 01/03/2024
"On arrival verified complaint of bad tub. Replaced inner basket, tub ring, and suspensions. Ran calibration and test and no excess vibration or shaking found. Operational test good. Job complete no leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to replace both ice makers. Upon arrival customer stated RC ice maker began working after previous trip and has worked since then. Replaced FC ice maker ran unit through diagnostics, but unit never filled with water. Valve never engaged or hummed while running ice maker through a cycle. Will need to order control, valve, and damper and return. Office to reschedule. ; ordrng 1 WPW10479155 (Damper) and 1 W11482025 (Valve) and 1 W11224256 (Control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78738
Scott
Job Details: 01/03/2024
Arrived on site for right read burner not lighting properly . Found debris covering orifice. Cleaned Debris off orifice . Burner is lighting properly . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS2
Near Dripping Springs, TX 78620
Scott
Job Details: 01/03/2024
Arrived on site for oven mostly lower not heating correctly . Ran diagnostics found ui error code multiple times in log . Did power reset . Ran temp checked @500 for both oven both . Both reaching temps. Recommended if errors occur again to replace UI . Collected 162.36 AUTHO 3W44A4. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Seguin, TX 78155
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for excessive shaking, tested unit and found suspension bouncy, replaced suspension and tested unit, unit is running as designed, no leaks detected job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
"Arrived on site for not advancing through cycles. Upon arriving, ran diagnostics and got error code F8-E1 long fill. Ran automatic test and cold water dispenses slowly. Hot water is good. Unit drains ,agitates, and spins correctly. Removed hoses to test supply pressure. Pressure is good for both hot and cold. Found cold valve is faulty. Need to replace water valve. Ordering valve office to reschedule ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Tyler
Job Details: 01/03/2024
"Arrived on site for refrigerator not making ice. Upon arrival checked temps and found fc at 11 and rc at 44 degrees. After further inspection I found condenser coils dirty, compressor area had signs of water/rust build up from low side return line of compressor, and air gaps in sealed drain line next to compressor. Cleared coil, and ran ice maker tests. Found no errors and ice maker harvested as designed with no leaks during fill. Found correct fill levels. Found both coils frosting over evenly but fc evap fan motor would never turn on in normal operation or diagnostics with a stable power supply at fc harness. Also found dispenser auger shaft missing for dispenser function. Rescheduled customer for 01/10/24 to complete repairs with new fc motor, hv control, shaft, and silicone. Ordering W11032800 evap fan motor, W11509548 shaft, W10843055 control, ; ordrng 1 W11032800 (Evap motor) and 1 W11509548 (Shaft) and 1 W10843055 (Hv Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Round Rock, TX 78664
Gerry C
Job Details: 01/03/2024
"WED5100HC3 Arrived to inspect noise. I found the water valve for steam equipped dryers had the original cover for the valve assembly still in place. Most of the time, the metal plate is stuck down to the rear cover due to the painting process, but this one was not and it was less than a mm away from the other metal. Any vibration caused the two pieces to contact and make the noise. I bent the plate slightly and then used aluminum insulative tape to secure the metal. Testing on no heat and all the way through high heat showed the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78681
Gerry C
Job Details: 01/03/2024
"KRFF507HPS03Arrived to inspect cooling issue. Upon arrival, the unit was set to the coolest setting and had been set line the for several days. The customer advised they have had very minimal ice production and certain frozen foods have not been frozen solid. I found minimal heating at the condenser and the return was just above room temperature. I disassembled the FC to access the evaporator and the refrigerant could then be heard to flow after just a few moments. After the flow resumed, I tested pressures and found them normal. I evacuated the system and then performed an extended vacuum. The unit was able to be vacuumed below 500 microns and it then held the vacuum for an additional 15 minutes, prior to charging. The sealed system started working as designed and I found the high side heat of the system within normal, expected ranges. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Austin, TX 78704
Kimo
Job Details: 01/03/2024
"Arrived onsite for a washer that is not drying properly. Upon arrival I installed the drain pump trap and found that it was fulfilled with pet hair causing the issue. Upon further inspection I found a over suds code stored which I advised the customer on detergent use to keep that from happening, I ran the unit in quick wash cycle and found that unit op as designed. sr#7737777320"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for burners not igniting. Upon arrival unit was sitting on island away from gas hook up. Unit also has scratches on sides from installation prior to arrival. Contractor stated cut of counter top was to small for unit, switched orifices from natural gas to liquid pro pain. Was not able to test due to unit not fitting in cutout. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for not power. Tested unit and found unit has power but drain pump not engaging, inspected drain pump and found power connection not seated properly, secured connection and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Miguel
Job Details: 01/03/2024
Arrived on site for dishwasher not turning on. Ran diagnostics and found control would not advance to diagnostics. Removed and replaced control. Reset connection to motor. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
Arrived on site for dishwasher not turning on or showing correct time display. Upon arrival confirmed issue and found ui console shorted and ui failing. Replaced ui and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for FC ice maker not working, door seals ring torn, and a loud noise coming from unit. Upon closer inspection found both French door seals are torn at top section of both doors. Will need to order contol kit and return. Office to reschedule. ; ordrng 1 W11533213 (Control kit) and 1 W11330486 (Panel ui)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marion, TX 78124
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for long dry times, ran vent test and it passed, tested unit and found element not cycling properly, replaced cycling thermostat and heater element as precautionary, tested unit, unit is now running as designed, if issue persists than temp control would need to be replaced, at this time job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Smithville, TX 78957
Joe Z
Job Details: 01/03/2024
"Arrived on site for broken agitator. Upon arrival, inspected unit and found fractured washplate. Replaced wash plate W11510461. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Leander, TX 78641
Miguel
Job Details: 01/03/2024
Arrived on site for lint getting on back of filter instead of front. Ran diagnostics and found unit heating properly. Felt outside and confirmed good air flow. Found the grill portion is clogged with lint. Removed front panel. Inspected and all components in place. Cleared grill and verified operation. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for oven not working. Upon closer inspection found broil spark igniter was sparking to far from gas inlet adjusted spark module. Tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Round Rock, TX 78664
Miguel
Job Details: 01/03/2024
"Arrived on site with sealed system parts. Used nitrogen to confirm leak in evaporator as well. Replaced evaporator, compressor, service valve, drier, and water level sensor. Used nitrogen to confirm no leaks in sealed system. Vacuumed and recharged. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cedar Park, TX 78613
Maurice R
Job Details: 01/03/2024
Arrived onsite for washer making a metal to metal sound. On inspection ran diagnostics and heard no noise. I ran drain and spin there was slight noise when it switched between agitate and spin. I installed a new clutch and slider. calibrated the unit and ran diagnostics cycle. No water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Leander, TX 78641
Lou
Job Details: 01/03/2024
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0-mis-wired. When I cleared the code, another error code appeared F1E1-AM failure. I pulled the unit out and removed and replaced the main control and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
"1952#,1959Arrived on site found damaged door uploaded pictures ordering new door. ; ordrng 1 W10746794 (Door) and 1 W11178521 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78735
Scott
Job Details: 01/03/2024
Arrived on site for washer starting but not filing and timing out to low flow error code . Found cold water valve connection had backed itself off valve . Replaced connection . Ran diagnostics as well as quick wash and normal cycle . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
JENN-AIR RANGE
Model JDRP548HM01
Near Leander, TX 78645
Maurice R
Job Details: 01/03/2024
Arrived onsite for previously diagnosed parts. Installed the new glass in the door. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Austin, TX 78753
Kimo
Job Details: 01/03/2024
Arrived onsite for a dryer that is not drying properly. Upon arrival The customer advised me that the unit has long dry times. Upon inspection I found that the unit had no airflow with the vet tube onsite and with it not connected it had good airflow. The unit heated in all settings. Unit is operating as designed i available the customer to have a vent company checked/clean their ducts to return proper operation to the unit
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Georgetown, TX 78626
Tyler
Job Details: 01/03/2024
"Arrived on site for microwave not heating. Upon arrival confirmed issue and found mag broken, replaced mag cap and diode. Tested unit and found it working as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Leander, TX 78641
Maurice R
Job Details: 01/03/2024
Arrived onsite for oven with error F8E0 low fan speed. Turn unit on and few minutes after turning on the unit the error appeared and turn the unit off. Installed new fan and now the error message has returned. I heated the unit up to 350? the unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Harker Heights, TX 76548
Jonathan M
Job Details: 01/03/2024
Arrived on site for a washing machine that is leaking water. Inspected unit and work area. Checked underneath the washer and found water residue on the back panel. Coming from the water valve area. The customer had the unit unplugged and the water valve shut off. Went ahead and replaced the water valve due to water residue coming from one of the rubber fittings and tested the unit. Found water still leaking but from the back on the hot water hose. I removed the hot water hose and found that the rubber O-ring inside the hose was missing causing the leak. Did advise the customer to get new hoses for full repair. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Belton, TX 76513
Jonathan M
Job Details: 01/03/2024
"Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. The customer advised that she ran a clean washer cycle, and the unit errored out the code. I texted the unit in diagnostics and did confirm an F8 E1 (low/no water detected during the fill) error code. I tested both valves and diagnostics and could not get the unit to error out. Went ahead and replace the housing due to potential issues with the fabric softener or OXY valves as I could not test them individually and diagnostics. Tested the unit and the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Jonathan M
Job Details: 01/03/2024
Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78731
Paul
Job Details: 01/03/2024
Arrived onsite for an ice machine leaking water. I found the regulator on the valve with the plastic molded housing separating causing the water leak. I replaced the fill valve and tested the machine. The machine is working as designed and there were no other water leaks present at the completion of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 01/03/2024
Arrived onsite for a dishwasher that just stops working and the lights start blinking. The customer stated it will stop and two of the lights on top and the clean light on front will constantly blink. I checked voltage and polarity finding it good. I ran the diagnostics cycle and the machine completed the cycle and worked as designed. The customer stated it will usually run about 10-15 minutes and then stop. I ran a regular cycle and saw the machine loose power after 15 minutes. I verified there was no voltage at the terminal block and then the machine powered back up and the lights were blinking like the door had been opened. I found the plug at the outlet partially pulled out. I pushed the plug in and tested the machine. The machine worked as designed for about 5 minutes and did it again. I checked power at the cord out of the outlet and there was no voltage present. I explained this to the customer and showed them. They are gonna replace the outlet or the breaker. Call complete.
We serviced a
AMANA DRYER
Model NED5800HW
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
"Arrived on site for motor not operating. Upon arrival,test unit can hear control relay click but motor is not powering on. Disassembled unit to inspect/test motor and heating circuit. Found thermal fuse is OL. Need to replace fuse. Found back up of lint at lint trap. Replaced thermal fuse W10693363 with truck stock. Test unit and motor now operates. Ran vent test and vent tested poor for electric dryers. Advised customer to have vent cleaned."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Sterling
Job Details: 01/03/2024
On arrival verified complaint of not drying and dripping. Customer all stated the door hangs to low. For the not drying found customers water is no where hot enough to dry or wash properly. Advised to heat water at sink before starting dishwasher as well as may need to increase water heater temp. Door issue is damaged hinge springs from to much weight on door. Advised proper usage there. Ran diag test cycle for leak and let run for 6 minutes minimum on spray and found no leaks. Checked for leaks at drain pump and wash motor and found none. Door gaskets look great. Ordering hinge springs r/s for 1/9 ; ordrng 2 W10678341 (Hinge spring)s
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Sterling
Job Details: 01/03/2024
"On arrival verified complaint of not latching, found physically broken latch. Replaced and ran test cycle still not functioning. Visual inspection of harness at control found motor harness white is pulling out of harness and exposed wires. Verified ohms at 10 ohms for both windings motor is good. Checked shifter, drain pump both are good. Latch is good, recommend return with main harnes and main board. Reschedule for ; ordrng 1 W11409746 (Harnesss)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Hutto, TX 78634
Sterling
Job Details: 01/03/2024
On arrival verified complaint of manifold cover scratched. Found in box new manifold cover had no protective plastic sheet on it and now has a ton of rub scratches in the surface. Attempted to clean with water and microfiber but they are scratches and not dirt. Reordering ; ordrng 1 W11165142 (Manifold cover)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
Arrived on site to test unit for broil element in microwave falling. Needing supports and office to reschedule. ; ordrng 2 W10909479 (Support)s
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Hutto, TX 78634
Gerry C
Job Details: 01/03/2024
WFE515S0JS4 Arrived to inspect damaged panel. I found the panel had multiple damaged parts. I removed and replaced the panel and tested. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78752
Leonardo
Job Details: 01/03/2024
Arrived on site to test unit for unit not draining. Found disposal plug still on not letting unit drain. Removed plug test unit and unit test good job complete
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS2
Near Austin, TX 78704
Leonardo
Job Details: 01/03/2024
Arrived on site to test unit for container not coming out when you hit pedal. Found container not hitting spring. Ordering new container office to reschedule ; ordrng 1 WPW10451276 (Container)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Austin, TX 78748
Leonardo
Job Details: 01/03/2024
Arrived on site to test unit for light not turning off. Found stuck relay on control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bastrop, TX 78602
Matthew
Job Details: 01/03/2024
Arrived on site for unit Not making ice. Upon arrival inspected unit. Ran test and found icemaker is not responding. Replaced icemaker. Tested and new ice maker Completed harvest and called for water. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78754
Leonardo
Job Details: 01/03/2024
Arrived on site to test unit for unit not draining. Test unit and found and drain motor. Replaced drain motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76708
Jonathan M
Job Details: 01/03/2024
"Add on site for a refrigerator that is making ice, but is not dispensing ice. Inspected unit and work area. Did confirm the customers complaint and found the impeller was stripped. Went ahead and replaced the divider, dispenser, motor, and impeller and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kingsland, TX 78639
Lou
Job Details: 01/03/2024
"Arrived on site to inspect refrigerator freezer rails off track. Upon further inspection, I found the left deli drawer rail had separated due to a pop rivet falling out. Realigned the rail and secured it with a pop rivet and tested. Drawer is operating as designed. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78704
Kimo
Job Details: 01/03/2024
Arrived onsite for a refrigerator that is not cooling at all. Upon arrival I found the unit unplugged. I pulled the unit in and found that the compressor kicked on and ran like normal. I gained access to the Evap and monitored for a frost pattern and found no pattern forming. Which means that there is a ss issue. I am ordering a ss 2hrs. And having the office reschedule ; ordrng 1 W11580057 (COMPRESSOR) and 1 W11546692 (EVAPORATOR) and 1 R600a (R600a) and 1 TJ90SF8404 (Access valve) and 1 WP279368 (Uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Belton, TX 76513
Jonathan M
Job Details: 01/03/2024
"arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test and found the unit working as designed until it got to the spin portion of the cycle, where the unit made a weird sound, and then stopped. The unit attempted to spend a couple times but would make the weird sound and not continue forward. Checked underneath and found the belt, completely loose and the cam stripped. Replaced both and tested the unit again. Still found the same issue happening with the machine. I removed the cam completely, and tried to spin the basket by hand. Found the basket skipping on the gearcase indicating an issue with a gearcase. Gained access to the hub assembly to replace it and found the hub also stripped. Ordering the hub and will return with a gearcase for full repair. Rescheduled the customer to 1/9.; ordrng 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to replace compressor and dryer diagnosed on previous trip and charge to spec with R134a. Replaced sealed system components, vacuumed unit for 15 minutes to stabilize internal psi. Charged unit with 5.5 ounces of R134a, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Pflugerville, TX 78660
Gerry C
Job Details: 01/03/2024
"WFW6620HC0 Arrived to install previously diagnosed and ordered parts, I found multiple holes within the door bellow assembly and verified that as the in,y source of leaking. I replaced the bellow and then the dispenser assembly due to the water that had likely caused the detergent pump to fail. Entering service test mode, F0E5 as the only stored error code and I cleared for testing. The machine operated as designed and no further leaking was observed. During installation of the drawer, I found the left slide had severely corroded and was very difficult to open/close. I was able to temporarily lubricate the slide, but its future failure is imminent. Office to order slide parts and contact the customer to arrange return service. No leaks observed after repair was complete.; ordrng 1 W11551370 (Outer Slide) and 1 W11321012 (Inner Slide)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78681
Gerry C
Job Details: 01/03/2024
"MVWB835DW4 Arrivd to inspect drain noise. Service test mode had F0E3 and F2E1 stored in memory, and I cleared for testing. I did see approximately two inches of water standing in the tub, but the drain pump easily drained within the expected time. Inspection of the gear case and motor area revealed a large amount of oil had leaked from the gear case and the rotor bolt was loose. The gear case and slider will be required and the rotor teeth were worn from mis-engagements. I added the wash plate if necessary to complete, for returning tech. No leaks observed during service. ; ordrng 1 W10915701 (Rotor) and 1 W10902814 (Wash Plate) and 1 W11393685 (Gear Case)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Elgin, TX 78621
Matthew
Job Details: 01/03/2024
Arrived onsite for unit leaking. Upon arrival inspected unit. Ran test cycle and unit was leaking from bottom left door panel within the first 5 minutes of the cycle. Found door seal warped inward on the upper corner. Water would seep through and drip down the panel and puddle. Replaced gasket. Ran another test and found no leaking. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 01/03/2024
Arrived onsite for a dishwasher thats leaking on the front left corner. The customer stated it doesnt do it all the time but when it does it will make a small puddle on the floor. I found the door gasket leaking in the upper left corner. I replaced the door gasket. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Liberty Hill, TX 78642
Lou
Job Details: 01/03/2024
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that items will freeze in the fresh foods section and the water being dispensed is not cold enough. I tested temps in the FC=6 degrees and RC=40 in the middle section and 36 degrees on the tops shelf on a setting of 39 degrees. I found some items blocking the gap at the back of the fresh foods section and several items in front of the damper opening. I tested the water dispenser and retrieved an 8oz cup of water and tested the temps and it was approximately 60 degrees which is normal temp for the water. I made recommendations for use and care of the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Lou
Job Details: 01/03/2024
"Arrived on site to inspect refrigerator no cool. Upon further inspection, using my ultraviolet light, I checked for any dye from refrigerant leaks and found the evaporator was leaking (photo). I evacuated the remainder of refrigerant and removed and replaced the evaporator, compressor, UV dye drier and access valve. Vacuumed the system for approximately 30 mins and found vacuumed pressures at -30/0. I installed 48g of R600 refrigerant and tested the unit. Unit is beginning to cool and evaporator had a good frost pattern. No water connections to the unit, job completed. No one available for signature. Messaged complex maintenance and advised of repair and allow 24 hours to cool."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
Arrived on site for leaking water. Upon arrival inspected unit. Found left side of unit completely un leveled. Also found warped top left corner of door seal. Replaced seal W11483553 and leveled unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Leander, TX 78641
Miguel
Job Details: 01/03/2024
Arrived on site for dryer stopping. Customer says it will work for about 2 maybe 3 loads then he motor just stops. Display still working but will not turn unless it cools down. Verified good draft on vent. Removed drum. Confirmed blower is fused to motor. Replaced motor and wheel. Verified operation. Found vent is restricted inside the wall. Left unplugged. Advised customer they need to have vent cleaned. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 01/03/2024
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Georgetown, TX 78628
Maurice R
Job Details: 01/03/2024
"Arrived onsite for washer making a noise. On inspection ran unit in diagnostics mode, error F0E2 over sudsing popped up at the start of the diagnostics cycle. Ran the washer in diagnostics mode twice could not duplicate the noise. I put the unit into quick wash and colored and could not get it to reproduce the noise. The video the customer has sounds like the unit is in agitation mode and it is putting on the brakes to go back the opposite direction. The customer is going to record how large the load is when the noise appears and at what point in the cycle that it happens in. No water leaks detected during service. The customer is going to call back once they get enough info to help pin point the issue. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78741
Leonardo
Job Details: 01/03/2024
Arrived on site to test unit for rust on cooktop. Found rust on front burner will order new cooktop. Office to reschedule ; ordrng 1 W11620479 (Cooktop)
We serviced a
WHIRLPOOL OVEN
Model KFGD500EBS10
Near Cedar Park, TX 78613
Miguel
Job Details: 01/03/2024
Arrived on site for oven smelling like gas. Arrived and no smell of gas. Used leak detector and verified no smell of gas while running. Unit working as designed. Customer says it is not proper set in anti tip lock. Found that leg is broken. And back brace does not let it go all the way back. Will need trim removed and leg and bracket ordered. Part showing not available. Office will call to schedule. ; ordrng 4 W11665456 (Leg)s and 1 WP3801F656-51 (Bracket)
We serviced a
WHIRLPOOL RANGE
Model wfe505w0js3
Near Manor, TX 78724
Matthew
Job Details: 01/03/2024
Arrived onsite for left front burner not functioning. Pulled cooktop for inspection and found char mark on element. Replaced element. Tested but still not energizing. Ordering infinity switch and harness. Office to reschedule ; ordrng 1 Wpw10434452 (LF dual infinity switch) and 1 W11675846 (Left harness cooktop) and 1 W11532661 (Main harness)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
"1201 saddlebrook canyon correct address,2325.Arrived on site unit not powering on diagnosed a defective drain pump replaced drain pump checked connections no leaks,ran drain pump passed no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78681
Sterling
Job Details: 01/03/2024
"On arrival verified complaint of heating but not spinning. Visual inspection found motor pulley sheared off and belt is cut. Replaced motor, belt, and wheel. Ran cycle and unit heats and runs. Job complete operational test is good."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
"Arrived on site for no ice. Found a defective cap replaced cap ran unit through a normal cycle let unit run found water line freezing due to line touching evaporator tubing,adjusted tubing and line ; used 1 W11023835 (Cap) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78628
Tyler
Job Details: 01/03/2024
Spoke with customer and they stated they wanted to reschedule due to tech time frame. Rescheduled customer for 01/10/24; schdld next appmnt for 1/10 WED !
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Buda, TX 78610
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for not power, customer stated that every time they powered on unit it would trip breaker, inspected junction box, found neutral and ground connected at the same terminal, connected wires to designated terminals, tested unit, unit is now running as designed, job complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near McQueeney, TX 78123
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for not powering on, tested unit and found timer shaft stripped, replaced timer and tested, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Georgetown, TX 78628
Maurice R
Job Details: 01/03/2024
Arrived onsite for IM not working. On inspection found that the shut off arm was broken and missing. Ordering the shut off arm and returning the IM for next visit. No water leaks detected during service. ; ordrng 1 W11559683 (Shut off arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 01/03/2024
Replaced damaged fresh food door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Liberty Hill, TX 78642
Lou
Job Details: 01/03/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and I found it to be the control damper. I placed the unit in diagnostics and tested the damper in test 121 and the customer identified the noise. I removed and replaced the damper control and retested and u;it is operating as des. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Jonathan M
Job Details: 01/03/2024
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer vies at the unit has been having trouble for some time, but finally just died. He said that the unit will start to fill but then it will completely stop in the middle of the wash cycle. I ran the unit through diagnostics, but did not find any stored error codes. I ran the unit through an auto test and found the unit working until it was attempting to agitate. The unit completely turned itself off and then back on again, indicating a loss of power. Used a wattage meter outlet plug to check voltage during the agitation to find out any voltage drops and could not find any even when the control power off and power it on. Checked resistance through the motor and found proper resistance. I replaced the capacitor and tested the unit. I still found the same results. Unplugged all the loads on the unit trying to make the unit spin and could not indicating the issue would be with the control. I called whirlpool tech line and spoke to Chris SR# 7738150376. Ordering the control in the office will need to contact the customer about our return date due to an out of stock and PSP item. ; ordrng 1 W11603810 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX10
Near Austin, TX 78727
Kimo
Job Details: 01/02/2024
"Arrived onsite for a refrigerator that is tripping the breaker upon arrival I found the unit off I turned the unit on and monitor the unit and found that it didnt trip the breaker this time I performed a amp tested and found the unit pulling 1.2amps and the unit continued to run and the amps fell .98amps, unit began cooling and I asked the customer to monitor the unit. This condition may be causing by a weak breaker"
We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS03
Near Temple, TX 76502
Sterling
Job Details: 01/02/2024
On arrival verified complaint of intermittent clicking igniter. Unit is not sparking incorrectly at this time. Unit is clear of dirt and grime. All igniters turn on and off correctly. Flames were incorrect on 4of 5 burners having flames to high on one side. Found black caps incorrectly placed. Reseated all of them and unit is now working as designed. Advised to record video if problem returns. Job complete no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78703
Luis
Job Details: 01/02/2024
"Arrived on site for leaking. Found fill tube missing extension to fill tube,installed new extension ran icemaker test passed water filled with no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Killeen, TX 76543
Sterling
Job Details: 01/02/2024
On arrival verified complaint of noise during operation and RC not cooling. On arrival temp check of RC section shows 36 set at 37product temp. Ran all fan test and damper test and no noise detected. Ran compressor test and no noise. No frost or condensate inside the unit. Unable to replicate. Unit is currently working as designed job complete no leaks detected during service
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Austin, TX 78737
Leonardo
Job Details: 01/02/2024
Arrived on site to test unit for some burner not igniting and others flame to high. Found left rear and left front burners had wrong orifices. Also found unit had the wrong burner caps. Got all burners working correctly builder will get with Ferguson on ordering the correct burner caps.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78664
Lou
Job Details: 01/02/2024
"Arrived on site to inspect dishwasher control panel non-responsive. Upon further inspection, the customer advised the unit has no power. I found two switches on the wall behind the unit that were in the off position. Questioned the customer if either switches were to the unit and they were unsure. Turned both switch to the on position and the dishwasher and disposal came on. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78726
Kimo
Job Details: 01/02/2024
"Arrived onsite for arrival washer the is Making strange noises during spin cycle. It also seems unbalanced now. Additionally, it does not appear to work properly when put in clean washer mode. Upon arrival I ran the unit in quick wash with the hot water selected and found that the valve would not activate fully. Upon further inspection I found that it was clogged I cleaned it out and found them good. I am ordering the water inlet valve and will return on 01/08/24; ordrng 1 W11038689 (VALVE)"