On arrival verified complaint of burner not cycling correctly. On inspection found wrong switch ordered. Confirmed previous diag with GC. Ordering correct inf switch WPW10434452. Rescheduled for 9/13. Wp3149404 was defective. ; ordrng 1 WPW10434452 (LR inf switch)

"Arrived on site for a refrigerator that is still making chimes intermittently. Inspected unit and work area. The customer advised that the unit just keeps randomly beeping and is extremely intermittent. I attempted to run the unit and diagnostics and could not replicate the sound again. I checked all door switches and found all door switches, making and breaking without causing any issues. I went ahead and replace the evaporator fan and main control and tested the unit. I found the unit working and operating as designed. Call complete. W11548534 and W11661931."

Arrived on site to replace previously diagnosed parts. Found element engaging properly in diagnostics. Found evap thermistor reading at 135?. Replaced thermistor(WPW10384183) and control(W11558182). Unit now working as designed. Job complete.

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11700250). Unit now working as designed. Job complete.

"Arrived on site for a dryer that is making abnormal sound during operation. Inspected unit and work area. The customer advised that the unit makes a banging and tapping sound when they first start up the dryer, but then it will slowly go away within five minutes. They advised they had not had this issue prior and didnt know if something was not hooked up properly. I tested the unit six times with a load of towels and we could not get the issue to replicate. I removed the clothes from the dryer and tested it. Still could not get the unit to act up. I went ahead and disassembled the unit and found all components properly secured and intact. I went ahead and cleaned off the roller shafts, just in case, but I reassembled the unit and found the unit working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for tripping breaker. Found 5mins into bake cycle unit is tripping breaker. Found no signs of arcing or damaged wiring. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground and heated to 350. If issue persists recommended to contractor to have faulty breaker replaced. Unit working as designed at this time. Job complete.

"Arrived on site to test unit for no ice production. Upon arrival customer stated water pressure is extremely low and no ice has been made. Removed filter and tested dispenser, water pressure still low. Pulled unit out of the cavity and inspected water line, found it pinched causing water flow restriction. Removed kink and tested unit, water pressure is now ideal and ice production should resume within 24 hours. If issue persists recommend returning with ice maker assembly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for broken knob. Upon inspected found timer knob shaft has been stripped not allowing the knob to turn properly. Replaced timer (W11685947) and tested unit, unit is now running as designed, job complete."

Arrived on site to inspect unit for vent tab broken. Found screen housing was part broken. Ordering housing. Office to reschedule. NO PARTS USED. ; ordrng 1 W11129408 (Screen housing) and 1 W11086603 (Grill)

"Arrived on site to test unit for burner issues. Upon arrival customer demonstrated that the middle of the main dual element is not heating, just the outside ring. Inspected element and found a short in the middle of the element. Replaced element (W10823727) and infinite switch (W10857622) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, job complete."

"Arrived on site to inspect unit for noisy spin cycle. Upon closer inspection found pillow case lodged between wash plate and basket. Removed pillow case, tested unit, found gearcase and slider failed. Replaced gearcase and slider, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11393685 W10734521"

"Arrived on site for water leaking on right side. Found frozen drain,attempted to defrost drain,defrosted ice however water not draining on drain hole and leaking on right side,removed obstruction in drain hole(red cap) added water in drain to check water flow through drain. Water draining good however some water leaking still on right side,found liner is slightly raised on right side causing drain pan not to sit flush and allow water to drain towards middle of liner. Took multiple pictures and sent to tech support per tech support whirlpool will contact customer. SR#7739878913"

Arrived on site for trash compactor with hard control functions. On arrival found escutcheon and control fully broken from one another and I replaced w11736462 and w11050447. Found functionality restored and unti works as designed call complete

"Arrived on site for RC door fits loose and hangs at bottom. Upon arrival, inspected unit and confirm issue. Found gasket at bottom of door was out of position. Repositioned gasket. Test unit by tugging on gasket all the way around and gasket is secure.Door is closing correctly. Unit is operating as designed. Job complete. No parts used"

"Arrived on site for not drying. Upon arrival, Ran diagnostics and there are no saved error codes. Ran an automatic test cycle test passed. Advised maintenance team of using rinse aid, placement of dishes and running hot water at sink before starting cycle. Unit is operating as designed. No leaks present at this time. Job complete."

"Arrived on site for icicles on FC shelves and clicking noise in FC. Customer says he lowered temperature settings due to being cold enough. Did temperature test and get 15 in FC with no call for cooling. Customer played video of clicking noise and is fan blade tapping piece of ice. Also the ice bin is currently full but takes to long to produce. I believe unit is having control issues. Ordering control, and UI. Office to reschedule ; ordrng 1 W11558182 (Control) and 1 W11518204 (Ui)"

"WRX986SIHZ03 Arrived on site for unit condensation. Upon arrival, found puddle of water on top of FC door gasket (picture attached). Customer stated he had same unit previously and WP condemned it after 4 visits, with the same issue, and now this unit is experiencing same issue. Called techline and spoke with Chris SR#7739878702 recommended to install foam in between liner and gasket on FC door top section. Ordering W11159728 foam (x2) and W11435360 FC door. No water leaks detected at this time. No parts replaced ; ordrng 2 W11159728 (Foam)s and 1 W11435360 (FC door)"

"Arrived onsite for dryer with no power. Upon arrival I found the breaker to be tripped. I turned the breaker on and dryer had power and was running. I found all the wiring on the dryer to be correct. I noticed the dryer to be making some noise. I got inside the dryer and noticed the rollers to be making noise. I replaced the rollers, idler pulley, and belt using the kit provided and all is functioning as designed at time of repair. Call complete. Installed 4392065 norm repair."

"Arrived on site to diagnose double oven not working properly. Homeowner said the display would black out and oven would go dead, but was unsure if the breaker tripped. I tested the unit and confirmed it pops the breaker, and also has an F9E0 code for miswire. I removed the oven from the wall and checked the junction box. Found neutral wire nut loose and tightened. Ran oven and breaker tripped again. I disconnected the ground and ran. Added lower oven as well. Breaker tripped again with ground disconnected. On several occasions I could not reset the breaker. Advised customer to have the builder replace the breaker since it tripped with ground d/c. If we have to return on this we can bring elements, controls, and weight for 2 hours to make sure cook-off works. At this time work completed until breaker is replaced and oven is run."

Arrived on site to diagnose microwave with power cord issue. On arrival customer showed me a cut in the power cord that had exposed some copper in the L1 wire. I attempted to install a replacement power cord but found correct box but wrong part inside it. Reordering SOP power cable. Office to schedule when part arrives. ; ordrng 1 W11340990 (Power Cord - inspect first)

WCGK5030PS00 RG: Arrived on site for a gas cooktop not igniting. Further inspection found air in the gas line . Ran all burners until gas was flowing then burners ignited . Let burners on for awhile until all air was out the line. Product works as its designed no gas leaks detected.

Arrived on site for dryer taking more then one cycle to dry cloths. On arrival confirmed issue and found f3e2 in diagnostics. Checked inlet and outlet Thermistors (55.58k inlet/11koutlet on arrival). Found no breaks in harness or moister sensor harness. Replaced control w11618916 and cutoff 280148. Tested dryer and found sensors settings working as designed. Call complete

Arrived on site to install new Bellow to resolve leaking washer. Installed new Bellow and tested unit. Verified no further leaks present. Repair completed. Parts used - W11384425

"Arrived on site for no drain dishwasher . Knock out in disposal is removed . Found shard of glass in drain pump . Removed glass , ran diagnostics. Test wash all checked normal. Unit is draining . No parts installed . No water leaks detected at time of service . Job complete"

1970# Arrived on site to test double wall oven for not heating. Found error for product miswired constantly prompting. Pull oven out and found unit is hard wired. Found neutral was connected to L2 causing issue. Properly wired unit and both top and lower oven heated as designed to 350. No parts replaced. Job complete.

Arrived on site testing for not completing wash cycles. Found errors f1e1(main acu fault) and f8e1(long fill). Ran diagnostics twice with no issues. Called Techline and due to multiple part replacement and issue has been on going since 06/10/2024. Submitted unit for review for replacement. No further parts recommend at this time. No parts replaced at this time. SR#7739868860

Arrived on site to test unit for element hanging. Replaced one support(W11724411) and unit now working as designed. Job complete.

"Arrived on site to diagnose refrigerator with light out in RC. Examined and found flush mount module was out. Replaced module and tested. Verified proper operation, module was failed. Parts used - W11470191."

"Arrived on site to diagnose refrigerator making some noises. Customer described ramping sounds and wanted to make sure that noise was normal. We verified the noise as the compressor came on and started ramping, which is normal. Unit is cooling properly and there are no mechanical failures. Unit working as designed with no repairs needed. Call completed."

Arrived onsite for vent hood fan not workin. On arrival found venthood unplugged and not mounted. I found the fan not running. I replaced the fan motor and powered the unit on. Fan is now running as designed. Call complete. Installed W10910693 motor fan.

"Arrived on site to test unit for not starting,tested unit found loose connections in terminal block causing wires to burn, replaced terminals from truck stock part 279320, unit is now running as designed, job complete installed 279320"

"Arrived on site to test unit for not latching, tested unit found lid lock clicking but not engaging, replaced latch and tested, found a loud grind come from cam when unit goes into reverse to stop basket, inspected and found cam grinding do to shift actuator not disengaging properly, replaced belt, cam and actuator and tested, unit is now running as designed, no leaks detected job complete installed, W11670519, W10721967, W11239857, W11481722"

"Arrived on site to test unit for water leak, customer stated that he noticed that water is dripping on the front left side, inspected and found dispensing clogged with fabric softener, cleared out and advised customer to dilute softener with water to allow easier flow , advised against loading unit past 40% capacity, unit is running as designed, job complete no parts installed"

"Arrived on site to test unit for not igniting, tested unit found bake and broil igniters not sparking, replaced spark module and tested, unit is now running as designed, no leaks detected job complete installed W11162730"

Arrived onsite for dryer door damaged. I confirmed that there is damage on the outer door with scratches. I replaced the outer door and unit now looks as designed. Call complete. Installed W11449081 outer door.

"Arrived on site to test unit for not starting, customer stated that it only runs on quick wash, tested unit found hot water supply shut causing unit not to get sufficient water causing cycle to cancel out, turned water on and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not draining, customer stated that unit does not go into a spin cycle at the end, they need to put it on drain and spin to spin clothes out, tested unit found spin cycle settings on no spin for every cycle but drain and spin, explained to customer that some one has set spin to off or the control defaulted to no spin, set spin cycle to high spin and advised customer to make sure when starting cycles that spin is turned on, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for burning and popping noise, tested unit found arcing noise coming from capacitor, exposed and found damage to capacitor and diode, explained to customer that only trip and diagnostics are covered, explained to customer that magnetron, capacitor and diode needs to be replaced to fix issue, customer decided not to proceed do to age of unit and will buy a new one, job complete no parts installed"

"Arrived on site to inspect unit for running intermittently. Upon closer inspection found 2 outlets for dryer in laundry room found unit not getting proper voltage at outlet to the right but outlet behind is getting proper voltage. Switched plugs found element failed causing no heat. Replaced element, tested unit, unit is running as intended. Job complete. USED 279838"

"Arrived on site. Per customer ice cream not as frozen,checked air flow weak at vent,removed cover appears a good frost pattern,due to type of refrigerant frost pattern will change with air exposure,replaced fan assembly reassembled unit checked air flow from vent good. Used w11631626"

"#452Arrived on site for no water. Tested unit diagnosed frozen line,adjusted lines,adjusted temperature defrosted lines tested water dispenser unit working as designed. No parts used."

"Arrived on site for breaker tripping. Per contractor,unit would trip at least once a day and when tripped sometimes couldnt reset breaker,outlet is connected to a ground fault breaker,when unit is plugged into a non ground fault breaker unit would not trip. Connected power to outlet behind refrigerator breaker did not trip,ran diagnostics,evap fan powered on,ran compressor passed,ran heater and waited,heater powered on removed evap cover checked all harness and connections,breaker did not trip,power cycled unit multiple times and waited for compressor to power on unit did not trip breaker. Attempted to call tech support however tech support closed due to trainer. Will contact tech support later in the day. Contacted tech support,per tech support recommended a standard breaker for outlet to refrigerator SR#7739876285"

"Arrived on site for freezing in fresh food compartment. Diagnosed a defective diffuser assembly,replaced diffuser assembly,informed maintenance supervisor of damage on right side of cabinet,maintenance supervisor was unaware of issue from original visit due to existing maintenance guy. Tested diffuser unit working. W11645127"

"Arrived onsite for unit shutting off for days at a time, randomly. On arrival. Unit was in a failed state. Uninstalled and tested. Confirmed 120 vac from supply and to filter board. Verified voltage out of board. Powered down to check cavity thermostat and was good. Powered unit to check voltage to control and unit powered on and ran normally. Called techline due to intermittency and no longer being in a failed state. Spoke to Bruce SR7739824099. Tech couldnt pinpoint source of issues. Recommend replacing Main harness, cavity thermostat and filter board at the same time. Under customer direction left unit uninstalled for next visit. Customer did not want unit installed if not functioning properly. Office to reschedule. ; ordrng 1 W11574181 (Cavity thermostat) and 1 W11685583 (Main harness)"

"Arrived onsite for unit tripping breaker. Unit tripped during preheat. Had not been used before, first time use. Ran burn off and instructed customer on how to complete to remove potential moisture in elements. Unit did not trip during component test. Customer will monitor. Job complete ; O-emld tckt"

"Arrived on site for unit, making noise and write refrigerator door handle loose. Inspected and found. Noise was coming from compressor compartment where a piece of foam was hitting the condenser fan blades. Removed foam and noise stops. Also found the screws to handle were stripped inside of handle and was falling off. Replaced refrigerator door handle and unit is now functioning properly. Job complete. W11542651(1)."

Arrived onsite for unit not functioning properly. Found failed wash motor. Replaced and tested. Found hot water shut off from home. Building will restore supply and test. Job complete. Used w11460946

"Arrived onsite for unit still making noise. On arrival could not duplicate noise other than a few intermittent seconds. Customer had unit pulled from the wall for better access . Contacted tech line for assistance . Spoke to Tracola SR#7739871685. Referenced, per service pointer, for adjusting drier from a vertical position to a 40-90degree position. Was able to adjust to 45 degrees without stressing lines. Other that the current adjustment the unit is functioning properly and any remaining noise will be considered normal operating noise. Job complete. No parts used."

Arrived onsite for unit not cooling. Found compressor not running efficiently and no frost pattern. Ordering compressor and evaporator. Sealed system r134. Confirmed under 5yr sealed system warranty. Office to run cc on file for service visit. ; ordrng 1 W11209866 (Compressor) and 1 W10836706 and 1 wpw10143759 (Uv drier) and 1 W11506635 (Access valve)

Arrived on site for unit spray arm not functioning. Tested and diagnostics and found error code for wash motor failure. Ran test and found wash motor. Not engaging. Unit needed wash motor replaced. Replaced motor and tested and unit is now functioning properly. Job complete. Used w11416362

"Arrived on site for same issue as before, top was not cold. No air was coming out of vents. On arrival I found all components working as designed. Current temps are -1 and 35. Customer says it was warm on top for about a week inspected and found pantry harness disconnected. This will cause cooling issues with pantry. Hooked up and advised customer to monitor, call complete. No parts."

"Arrived on site for not spinning clothes. Upon arrival, inspected unit. Found agitator is slightly wobbly. Test unit and found hub has failed. Removed agitator and confirmed. Need to replace hub and agitator. Ordering hub and agitator. Office to reschedule ; ordrng 1 W11418231 (Agitator) and 1 W10528947 (Hub)"

"Arrived on site to inspect refrigerator freezer door not opening. Upon further inspection, I found the freezer (FC) door gapped on the right side and top right corner allowing warm air inside the FC section and has created ice build up inside keeping the FC door slides frozen and the door wont open. I attempted to break up some of the ice to open the door and the door continues to stay locked up. I advised the customer that they will have to unplug the unit and allow the ice to defrost in order to get the door,open to inspect any damages to parts. I provided the waiver of damages from defrosting refrigerator to my customer and recommended they pull the unit forward and place towels around the back and side of the unit and a towel at the bottom for the FC door to catch any water that will leak from defrosting the unit. Customer signed the waiver and I recommended they unplug the unit today to get the process started and to place a fan on the right side to blow warm air inside to help melt the ice. I placed the unit in diagnostics and forced a defrost on the unit to help with the process. Also, I found the digits missing on the UI when I placed it in diagnostics. I am ordering the UI and defrost heater and will return with all prescreened parts. Scheduled return service for 09/12/24. Currently no water leaks observed during service & no parts installed.; ordrng 1 W11387386 (UI) and 1 WP12729128 (Defrost heater)"

Arrived onsite for range with damaged control panel. I found a dent in the lower right side of control panel. I replaced the control panel and unit is operating and looks as designed. Call complete. Installed W11542168 control panel.

"Arrived on site for not draining. Upon arriving, inspected unit. Found base of tub with standing water. Ran a drain cycle and drain pump is not operating. Test voltage and am receiving 120 from control. Need to replace drain pump. Drained all water using shop vacuum. Replaced drain pump W11462456 and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect refrigerator with frost in FC . Upon further inspection I placed the unit into diagnostics and tested all functions. All the components are operating as designed. I found that some of the insulation was lacking in areas on the horizontal mullion. I will need to order clear sealant to fill in the gaps. I am scheduling the return service for 9/12. No water leaks observed during service FW10841140; ordrng 1 W10841140 (Sealant)

Arrived on site to install previously ordered parts. Replaced sump and motor W11665769 and adjuster kit W10712395. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect washer making noise during spin. Upon future inspection, the customer advised that during the spin he would hear a loud sound which turned out to be the sound of the drain pump activating. I explained that this sound was totally normal. Upon testing the unit I found that is was making a secondary noise from the belt. I replaced the belt and leveled the rear right leg and retested the unit. Unit is operating as designed. No water leaks observed during service. W11239857"

"Arrived on site to replace previously diagnosed parts. Replaced console (W11622490), R hinge (W11712996) and wash motor assembly (W11416362). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect refrigerator door hard to open. Upon future inspection I found the door having a lot of suction and very hard to open. I attempted to gain access to the back of the unit by rolling it out however I found the right roller in pieces and will not be able to get access to the back until replacing the front roller so I can roll it out safely. I am ordering the roller WPW10515762 and drain tube W10619951 I am scheduling return server for 9/13. No water leaks observed during service ; ordrng 1 WPW10515762 (Roller right) and 1 W10619951 (Drain tube)

Arrived on site to inspect range cooktop not heating properly. Upon further inspection found the cooktop becoming warm but not heating up. I checked the wiring at the terminal black and found the L1 and N wires were in the wrong positions. I correctly wired the terminal block and checked the voltage. The voltage measured correct. I retested the unit and the unit is now operating as designed. No parts installed. Job complete.

"Arrived on site for continued issues of turntable operates continuously even when off. Ran diagnostics and get error code F6-E8 ACU not responding. Cleared error code.Contacted tech line for assistance spoke with drew and Chris. Explained all that has been done. Turntable motor continues to run unless P2 connection is disconnected. Test resistance of motor and was slightly above specs. Voltage from control to motor at idle was not consistent/ correct. Need to replace mw control , turntable motor and and harness at same time. SR# 77398689671. Tech also had me call SAFTEY. Talked to Amanda SR#7739705501 ordering harness, mw control and turntable motor. Office to reschedule ; ordrng 1 W11325789 (MW control) and 1 W11342421 (Harness)"

Arrived on site to inspect refrigerator freezing in multiple locations. Upon further inspection the customer advised that she had freezing right near the vent on the side of the ice maker compartment and in the crisper draws. Refrigerator lower temp was 31 near the vent. All the thermistors passed their checks. I checked the ice box gasket and it was slightly unaligned possibly causing air infiltration into RC and causing food to freeze in the crisper portion. No gaps in the door gaskets found. Following the manufacturer guideline I raised the RC temp setting by 2 degrees and informed the customer that food will freezes if placed near the vent. Unit is operating as designed. No water leaks observed during service. No parts installed

"Arrived on site to replace previously diagnosed parts. Upon arrival customer stated her lights went out. Tested and found lights not illuminating when engaging. Also found panel came dented. Replaced clips (W10854245) X2 but panel is still dropping. Will need to order new panel and LED lights. Ordering parts, rescheduled for 09/13.; ordrng 2 W11493395 (LED light)s and 1 W10735373 (Panel)"

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated unit is new and has never worked. You can hear it fill and drain but thats it. Ran diagnostic cycle, found wash motor not engaging. Replaced wash motor assembly (W11613480) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no door tension and broken part. Upon arrival customer demonstrated that the door just falls to the ground when opened and manifold cap is loose and falling off. Inspected hinges and found right hinge mechanism has unhooked from the spring causing no tension when door is opened. Hooked mechanism back on and tested, door is now operating properly. Replaced manifold cap (W11568642) and secured, unit is now functioning as designed, no leaks detected, job complete."

Arrived on site for refrigerator not making any ice. Confirmed temps in both freezer and refrigerator are good. Tested and optics has failed test. Ordering icemaker and valve as precaution. Reset for thurs am.; ordrng 1 2198597 (Icemaker) and 1 W10408179 (Valve) and 1 W10757851 (Optics board)

"WRF757SDHZ04 Arrived on site for unit not making ice. Upon arrival, found ice bucket empty. Freezing temperature present in the ice container. Proceeded to disassemble fill tube and found frozen on the inlet elbow due to heater not wrapped tightly on the elbow. Proceeded to re secure heater and add insulation silver tape. Tested heater and found 4.5 ohms on the heater and 120v receiving. Tested fill tube and found water entering the ice maker. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WDF331PAMS0 Arrived on site for unit not washing. Upon arrival, ran unit and found wash motor energized but not running. Proceeded to replace W11613570 pump and motor. Ran diagnostics and now unit is functioning as designed. No water leaks present at this time."

"Arrived on site to test unit for no operation. Upon arrival customer stated ice maker has stopped production and everything in the FC is encased in ice. Also lights are not working. Inspected unit, could not open the FC door. Found an air leak where the gasket is not sealing properly. Tested ice maker, found E5 bad ice maker thermistor error code stored. Unit will need a new ice maker as well. Also ordering all defrost parts as precautionary. Advised customer to thaw the unit 3 days before appointment. Ordering parts, no parts installed, rescheduled for 09/17.; ordrng 1 W10407216 (FC gasket) and 1 W11658802 (Icemaker assembly) and 1 W10567563 (Ice chute seal) and 1 W11032800 (Evap motor) and 1 W11683243 (LED light kit)"

"WED5620HW2 Arrived on site for unit making loud noise. Upon arrival, tested unit and found unit running as designed. Tested for heat and any obstruction on the vents and all checks good. Unit is functioning as designed. No parts replaced"

Arrived on site for range that door wouldnt lock. On arrival found that this model doesnt have any door lock or locking feature other then the control lock for button functions. Informed customer they would need to whirlpool or home depot for further assistance in getting a style that includes door lock. Reported findings to techline sr#7739876172. Call complete

Arrived on site for refrigerator leaking water from ice maker. On arrival confirmed issue and found water leaking through a crack in ice maker. Replaced part wpw10190965. Tested unit and found ice maker working as designed with no leaks. Call complete

Arrived on site for washer in repeat drain loop. On arrival confirmed issue and found washer wouldnt stop and reset after draining started. Foun even with pressure hose and drain harness removed that control was sending 120v through j6 drain connection. Found drain pump resistance at 19.9. Ordering W11608056 control(psp item) and will need office to reschedule once availability of part is known .; ordrng 1 W11608056 (Control)

Arrived on site for refrigerator not cooling. On arrival found issue in brown defrost heater harness coming loose from connector and not allowing unit to defrost properly. Repaired harness and found unit working as designed. Call complete

Arrived on site for washer needing actuator and cap. On arrival installed w11395618 and w11481722. Tested washer and found it working as designed with no leaks. Call complete

"Arrived on site for dryer taking to long to heat up. On arrival confirmed failure and found element coils warped, and cutoff stat broken, as well as entire vent hose and vent exhaust in wall of garage completely full of lint and preventing air flow. Replaced element 279838 and cutoff w10900067. Tested dryer and found it working as designed. Instructed cust9mer to get a dryer vent cleaning done asap to prevent further issues. Call complete"

"Arrived on site for a range that is not igniting on one burner. Inspected unit and work area. The customer advised the unit will ignite the right front burner, but that it is taking a while for it to fully ignite. I did confirm the customers complaint and check the offices. I found that the simmer orifice was not correct, and was still natural gas. I went ahead and changed the orifice using the customers conversion kit. I test the unit and still found the right front burner hard to ignite. I checked the burner head and found the burner head not properly put together. I reassembled the burner head to its correct specifications and found the unit working and operating as designed. Call complete. No parts were installed."

Arrived on site for a microwave oven combo that is flashing an F2 E1 (user interface stuck key) error code. I ran the unit into diagnostics and confirmed the customers complaint. The customer advised of this unit seems to sound off randomly with that error message. I went ahead and replaced the user interface and tested the unit. I found the unit working and operating as designed. Call complete. W11600634.

"KUIX505ESS1 Arrived to inspect ice production issues. I found the circulation pump/water level sensor that had been recently replaced, had malfunctioned and was stopping the water flow at erratic levels. I removed and replaced the circulation pump and tested and the machine filled to the correct level and operated as designed. No leaks observed during service. Warranty applied to service."

"Arrived on site to replace dispenser diagnosed on previous trip. Replaced dispenser, tested unit, unit is running as intended no leaks present at this time. Job complete. USED W11412300"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right rear infinite switch and tested the unit. I found the unit working and operating as designed. Call complete. 8203534.

"Arrived on site for a refrigerator that is cooling off and on. Inspected unit and work area. Customer stated that the unit does cool and will cool properly at certain points. However, other times the refrigerator was 50?F. I checked temperature in the refrigerator and freezer sections and found the freezer at -3?F and the refrigerator at 46?F. I ran the unit through diagnostics and found all portions of the machine operating as designed. I gained access to the control and found the freezer thermistor reading 5?F and the refrigerator thermistor reading 40?F. I found no evidence of any defrost issue within the unit. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11548534."

Arrived on site to test unit for long dry times. Found unit not venting properly. Removed vent hose from wall and showed customer the difference in air flow. Found exterior damper not opening and screen is restricted. Advised to have contractor correct venting issue. No parts replaced at this time. Job complete.

Arrived on site to test unit for not washing. Found errors f9e1(long drain) and f8e6(water hazard). Inspected harness and found blue wire to drain was cut. Installed butt connections and added extra wire to allow for better flexibility. Unit now working as designed. No leaks detected at this time. No parts replaced. Job complete.

"DU1055XTVS1 Arrived on site for unit stopping mid cycle. Upon arrival, customer stated unit will flash dimly on control panel and will not progress to next step of cycle. Ran consumer and diagnostics and ran fine. Exposed control panel and found faulty gasket on the vent assy (picture attached), causing moisture to short out board. Ordering WP8558980 vent, WP8269259 gasket, W11169039 upper rack and W10161215 lower rack. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11169039 (Upper rack) and 1 W10161215 (Lower rack) and 1 WP8558980 (Vent) and 1 WP8269259 (Gasket)"

Arrived onsite for oven not functioning. Uponarrival I noticed the oven to have power but the display to be black. I performed a power reset at the breaker. Afterflipping the breaker back on unit powered back up and is now showing the display. I set the oven to 350 on bake and found the unit to cancel out after heating for bit. Customer will need to set wifi up for unit to update and function properly. Gave customer wifi team number if they have any issues or need help on setting up wifi. Call complete. No parts installed.

"Arrived on site for sealed system repair. Recovered refrigerant. Replaced precooler, compressor, drier and coupler. Pressure tested at 250 psi. Holding. Vacuumed and recharged 64g weighed in. Verified operation. Call complete. W11678305, W11580057, W11506635, WPW10143759"

"JBRFR30IGX10 Arrived to inspect noise. I found the cabinet required adjustment to match the FZ and the tubing in the back of the machine was making contact with the back cover, vibrating at various compressor speeds during testing. The tubing was able to be moved away from the cover and the issue was fully resolved. No leaks observed during service."

"Arrived on site. Maintenance defrosted unit,replaced defective light switch,found complete auger motor assembly has been removed. Ohmed heater passed,due to defrost issue replaced the main control,ui and defrost thermistor. Used Wpw10384183,w11558182,w11518204,w11396033; used 1 Wpw10384183 (Thermistor) from stock"

"WDT540HAMZ2 Arrived on site for unit not working. Upon arrival, customer stated it will shut off after 10 minutes, soap will not dissolve and dishes will still be dirty. Upon arrival, soap was still present in the dispenser. Ran overall diagnostics and passed. Ran unit for 20 minutes on consumer cycle with no issues. Customer mentioned they eat foods that contain chia seeds. Customer is utilizing everything correctly when it comes to loading and detergent use. Customer will monitor unit. No water leaks present at his time. No parts replaced"

"Arrived on site to inspect refrigerator not cooling properly in RC. Upon further inspection measures RC=52 degrees FC=-2. I observed a heavy amount of frost built up on the RC evaporator and encompassing the evaporator cover. I placed the unit into diagnostics and all components are testing fine. I checked the defrost setting and it was set to adaptive defrost, which most likely caused the over frost condition. Because of the amount of frost I instructed the customer to unplug the unit for 24hrs and to monitor water from defrosting. No parts installed"

"Arrived on site for no ice and missing wheel. Icemaker working,removed kickplate found missing roller assembly,pin and clip ordering axle kit that should include pin and clip. ; ordrng 1 W11594405 (Axle)"

"Arrived on site to inspect unit for vent fan not operating. Found vent fan failed, replaced fan, tested unit, unit is running as intended. Job complete. USED WPW10395033"

"Unit 2105. Arrived on site to replace all elements springs diagnosed on previous trip. Replaced element springs, tested unit, unit is running as intended. Job complete. USED 8 WPW10225448"

Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer stated that she went to use the oven for the first time and it tripped in the middle of pre-heat. I did confirm the customers complaint and found no issues with the wiring or any kind of grounding. I removed the ground wire from the unit and ran the unit up to 450?F. And I reattached the ground screw and ran the unit back up to 450?F without any tripping. I did advise the customer to keep the unit running for two hours to burn off any moisture within the elements to correct the issue. The unit is working and operating as designed. Call. No parts were installed.

"Arrived on site to inspect unit for strong gas odor coming from unit. Upon arrival found bake element not staying lit but still feeding gas. Also found when attempting to start unit sometimes it does absolutely nothing no spark no gas being fed unit just says preheat. Found module spark failed. Inspected brown line from igniter to spark module no signs of open readings or shorts in wire. Replaced module spark, tested unit, unit is running as intended. No leaks present at this time. Unit is now staying lit and cycling heat at proper intervals. Confirmed unit is reaching temperature and shutting off gas supply as designed. Unit is running as intended. No leaks present at this time. Job complete. USED W11162730"

"Arrived on site to test unit for not completing cycle, advised customer that unit is out of warranty, customer was not aware and denied service, no service provided no fee collected"

Arrived on site for refrigerator needing reservoir tank. On arrival re-confirmed issue and installed part w10801011. Couldnt leak test unit due to water to house being shut off. Insured all connections were tight. Informed customer to notify us if issue returned. Call complete

Arrived on site to install new outer door panel due to the last panel being damaged in box. Verified good panel and installed. Verified proper fitment. Repair completed. Parts used - W11702834.