Arrived on site with new door gasket. Replaced door gasket. Ran diagnostics cycle and verified operarion. No leaks. Call complete.

On arrival verified complaint of no lights in freezer section. Verified voltage and polarity are correct. When opening door fans stay on and light stays off. Checked fc door switch and found broken. Replaced but still no improvement. Verified voltage at main board and it is sending constant voltage despite door opening or closing. Recommend main control ordering W11203924 reschedule for 3/5; ordrng 1 W11203924 (Control)

Arrived onsite for previously diagnosed parts. I replaced the thermal cutoff kit and the thermistor provided to me. Unit is now operating and heating as designed. Call complete. Installed W10900067 Thermal cutoff and WP8577274 Thermistor.

Arrived on site to install previously diagnosed and ordered parts. We installed hot and cold valves and reassembled and tested the washer. The washer is now operating as designed. Advised customer of proper detergent usage. No water leaks observed during service. W11688995 W11688994

"Arrived on site for making noise. Upon arrival, inspected unit unit. F9-E1 error code for long drain is flashing. The noise heard is the drain pump . The tub is filled with water and drain pump is energizing, but not pumping. Need to replace drain pump and return with prescreened parts. Ordering drain pump. Office to reschedule ; ordrng 1 W11399437 (Drain pump)"

"Arrived on site for dryer display not functioning properly . Found some of the LED lights are not lighting up. Replaced console and nameplate W11378949, W11223753. Ran dianostics all LEDS are functioning and nomerror codes . Unit is heating properly . Job complete. Construction not on hand to sign ticket"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11416362.

"Arrived on site for unit not heating. Disassembled unit texted fuse test was good diode looked a little tripped. Replaced diode and tested unit still not heating. Called SW for assistance after trouble shooting determined magnetron failure. Replaced Magnetron and capacitor tested unit is now heating. Reassembled unit and re installed. Unit is functioning properly and as designed to job completed. Parts usedw11495561, wpw10574736, w11246462"

"Arrived on site. Noise when opening right side door,found extension rubbing on stop screw,filed down round edge on screw replaced extension assembly, reassembled unit tested door operation noise no longer present Wp2307857"

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue i replaced contol board, bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed . I recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7741027152"

Arrived onsite for dryer not starting. I confirmed the unit will not start. I found the voltage to check good. I inspected the door and found the door switch to have snapped off. I replaced the door switch and tested the unit. Unit is now tumbling and heating as designed. Timer is good and the only issue was the door switch was broken. Call complete. Installed WP3406107 SWITCH-DOR.

"Arrived on site to replace previously ordered parts. Upon arrival, ran diagnostics and passed with no issues. Error codes already cleared upon checking on site. Continued to replace W11260238 rotor and W10734521 slider. Checked suspension and is within specs. Unit is properly leveled. Followed up with GC and advised to to replace main control due to continuous spinning. Proceeded to replace W11419171 control. Ran another diagnostics and passed with no issues. Ran DLMS calibration and also tested on consumer cycle Drain and Spin. Passed without any issues. Unit is functioning as designed. No water leaks detected at this time. No one home to sign."

"Arrived on site to test unit for melting knobs, tested unit found melted knobs have been by the customer for completely different once, explained to customer that to prevent knobs from melting big pots and pans need to be used on back burners and if anything is left hanging around the knobs it will melt them, customer stated that whirlpool is sending him a new set, called safety to document unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for customer complaint of top plate falling down. I found failed clips, I replaced clips, unit tested good. Parts used w10854245 x2"

"Arrived on site for customer complaint of unit leaking, found cracked outer tub at bearing/stator. Ordering outer tub, stator and rotor. ; ordrng 1 W10193886 (Outer tub) and 1 Cnote (2 hour job)"

On arrival verified complaint of not starting cycle. Verified voltage and polarity are correct. Ran time dry cycle and heard abuzz from the. Motor and then it shut down. Unable to kick start by turning drum. Verified voltage from main is 121vac at j9-1 to j9-2. Unit will need a motor. Ordering motor 279787 reschedule for 3/7 per customer request ; ordrng 1 279787 (Motor)

"Arrived on site for customer complaint of fan noise, found fan was hitting filter, I adjusted filter, unit tested good."

"Arrived on site to replace previously diagnosed UI and separator, replaced and tested unit is now running as designed no leaks detected job complete installed W11572058, W11577100"

Arrived onsite for washer flashing lights. I found one error stored which was lid open between cycles. I ran a test cycle and all checked good. I found the belt loose and black markings on the splutch indicating a new cam and belt is needed. The belt being loose can cause the control to wig out and cause errors. I replaced the splutch and belt and unit operates good. No leaks present. Call complete. Installed W10721967 Splutch and W11239857 Belt.

Arrived on site to drop off upper spray arm. Left part at the front door job complete. WPW10317197 no one here to sign

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump and tested, unit is now running as designed no leaks detected job complete installed W11025157"

"Arrived on site for cooling complaint. Removed evaporator cover found ice build up only on middle to upper section bottom of evaporator is defrosted correctly. Ran diagnostic fan passes,ran heater test passed,defrosted evaporator installed a 60 defrosted bimetal,new ui and main control,changed defrosted setting to basic. Wp2182381,w11567938,w11670354; used 1 Wp2182381 (Bimetal) from stock"

Arrived on site for deli drawers keep popping off of shelves. Was able to reinstall. During testing of sliding in and out found that wheels move out of position and jump off of tracks. Need to replace shelves and pans. Ordering shelves and pans. Office to reschedule ; ordrng 2 W11243759 (Shelf)s and 2 W11696630 (Pan)s

Arrived on site with new bottom door seal. Replaced bottom door seal. Ran diagnostics and confirmed operarion. No leaks. Call complete. W11664713

"Arrived on site for customer complaint of dishwasher backing up the disposal when draining. I informed customer that this is normal, and depending on the amount of food particles, it could restrict the flow of the drain. They just need to run the disposal if this happens. Unit tested good."

"Arrived on site to test unit for starting on is own. Found errors F1E2( software issue), f5e1(door switch stuck open) and f5e2(door stuck closed). Speared door and found excessive moisture built up between door. Replaced control(W11637583) for being exposed to moisture. Removed vent housing andverified sealsare sealing properly. Completed diagnostics with no issues. Advised customer when unit is not in use to leave door popped open to prevent any excessive moisture buildup which leads to mold. No leaks detected. Job complete. SR7741018851"

Arrived on-site for washer making clicking sounds. Cycled unit and found clicking sound when agitating. Checked rotor and gear case but found no oil. Replaced slider(w10734521) and cycled unit for customer. Found everything working as designed.

Arrived on site to replace UI board and console. Replaced board parts test unit and unit test good job complete.

"Arrived on site to test unit for not cooling, tested unit found compressor pulling 8.5 amps and shutting off on thermal, tested with a test start device and still getting same results, will need to replace compressor, dye drier and access value, ordering parts rescheduled for 3/13 per customer request ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access value)"

Arrived on site to test unit for not cooling. Customer stated unit gradually stopped cooling. Found no frost pattern on evap. Was unable to engage unit into diagnostics. Replaced control(W11562260) and got compressor to engage. Allowed unit to run for about 15-20 mins with no frost pattern developing. Compressor was running but unable to get an app draw reading. Tapped into access port of compressor and unit had no refrigerant in system. Charged unit with nitrogen gradually from 50psi to 100 psi and when pressure reached 120-130 psi heard slight hissing sound. Shut nitrogen off and was unable to late leak. Charged system back up to 150psi with nitrogen and slight hissing turned into a bigger leak. Found leak coming from above drier where cap tube and steel exit cabinet. Both lines seem secure but used bubble solution to verify leak. Recorded leak with techline and unit is being submitted for review for replacement. SR#7741067036

"Arrived on site to inspect microwave, not working and displaying F1E5 (inverter error). Upon further inspection, I found that the microwave has the error F1E5 stored and will not run. I am unable to get the unit out of the cabinet due to the way it is installed. Will require 2nd technician. The unit is resting on the lower vent frame and not entirely on the feet due to the lip on cutout. This may be the reason why the issue keeps arising. The unit will need to be investigated further. I am ordering 2 man, inverter, magnetron, cover, and light bulb and returning with all prescreened parts. Office to schedule return service. CNOTE 2 man job. W11578959 W11578579 W10915651 W11193483; ordrng 1 W11193483 (Bulb) and 1 W10915651 (Cover) and 1 W11578579 (Inverter) and 1 W11578959 (Magnetron) and 1 CNOTE (2 man)"

KEBS277DBL6 Arrived on site for a wall oven door not latching. On arrival verified issue a defective latch i ordered part office to reschedule for client. ; ordrng 1 4451424 (Latch)

"Arrived on-site for washer, not completing cycles period on arrival confirmed failure and found F7E1 error code and diagnostics. Found w11652038 harness to capacitor broken and replaced it. Tested washer and found it working as designed with no leaks. Call complete"

Arrived onsite for no cool in the fresh food section. Determined cause to be irregularity use and opening of model home refrigerator. Very odd fresh food defrost complications with long term smooth condensation formations that eventually began to freeze over the freshnfood intake causing fan space to ice through. Not caused by typical frost build up of white puff ice. Advised customer on findings and started a manual defrost power off doors open. Returning to determine if evap cover will be needed to restore function. ; schdld next appmnt for 3/10 MON !

Arrived onsite for middle burner not properly lighting upon arrival i found all burners doing the same thing after additional testing found all burners are doing the same i replaced center orifice holder W11217186 no change observed after replacement all flames on burners are still the same job complete

"Arrived onsite for unit making a noise. Customer stated a family member loaded the unit and shortly after starting it, it made a really loud noise. Ran a auto test and all quick cycle and could not duplicate the issue. Recommended customer take a video and monitor if it happens again. If a revisit is needed the dryer will need to be completely removed from the area to access the unit."

Arrived on site to test unit for flames not adjusting. Adjusted simmer flames to recommended. Unit is now working as designed. Unit is in home still under construction and has not been closed on yet. Contractor not present for signature. Job complete.

"Arrived on site for strong gas smell when oven is being used. Upon arrival, checked oven and cooktop flames and found no signs of orange and yellow flames (pictures attached). Upon testing, strong smell was present when oven is running. Proceeded to replace W11643161 bake burner for prevention. Called techline and spoke with Kurt SR#7741055553 and documented all flame sizes and color. Also documented combustible gas detector and found no leak. Explained the customer that no fault is found. Unit is functioning as designed."

Arrived on site to diagnose refrigerator not dispensing water. Unit was making ice. Found reservoir almost completely frozen. Thawed reservoir and replaced valve due to abnormal noises it was making. Tested unit and confirmed water dispensing properly. Repair completed. Parts used - W11645245.

Arrived on site for unit arching and making. Upon arrival inspected unit ran multiple test with cup of water. Could not get unit to duplicate any arching inspected more looked and tried to smell for any burning or any arch burns but could not find any. Noise is coming for turn table normal sound of motor turning table. Customer will monitor unit and try to capture video of unit arching and what they had inside heating up. No parts used job completed

"Arrived on site for unit not stating. Upon arrival, found lid latch faulty. Proceeded to replace W11513248 latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed clog, unit tested good."

"Arrived on site to test unit for not working properly, customer stated that dishes are wet and not drying, tested unit found all components activating properly heater is getting hot, explained to customer that this is a plastic tub and dishes do not dry all the way , noticed that customer is not using rinse aid, explained to customer that unit is designed to be used with it all the time for optimal performance, at this time unit is running as designed no leaks detected job complete no parts installed"

On arrival verified complaint of not working. On arrival unit it was cooling. Temp check shows 1 and 38. Inspected evap and found full frost pattern. All fans are currently trying running. No signs of condensate or frost. Unit is working as designed. Job complete no parts installed

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failures, I removed and replaced both valves and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11688994, W11688995"

"Arrived on site. Per maintenance breaker was replaced same issue when plugged into gfci outlet breaker will trip and plugged into an afci outlet unit will not trip. Plugged unit into dedicated outlet(gfci) unit powered on compressor powered on,ran diagnostic all test passed fan powered on,compressor powered on,heater powered on unable to recreate issue. Called tech support gave all information,per tech support unit is working as designed and gave information to maintenance regarding service pointer W11525530"

"Arrived on site for not operating, upon arrival, test polarity and is correct. Inspected unit and tub is full of water. Held down start button to reset control. Control reset and water began draining. Tried running diagnostics and cannot. Removed control panel to inspect control. Green light is on control is just not responding. Also found unit will start without adding coins. Contacted Techline for assistance. Spoke with Nate. After series of test at control and coin slide module. Need to replace control. Ordering control and coin slide module to have on hand. SR# 7741050807. Ordering control and coin slide module. Office to reschedule ; ordrng 1 WPW10491734 (Coin slot module) and 1 W11712987 (Control)"

"Arrived on site for customer complaint of unit it not heating, found failed element, I replaced element, unit tested good. Part used wp3387747"

"Arrived on site for not operating, upon arrival, test polarity and is correct. F2-R3 mismatch of main control and ui. Ran automatic test cycle and completed correctly. Cleared error codes. Ran mixed cycle and unit operated correctly. Job complete. Please collect 162.36 from c.c on file."

"Arrived on site for customer complaint of unit only using hot water, found hoses were reversed. I switched hoses, unit tested good."

"Arrived on site to inpsect ice maker not producing ice. Upin further inspection, I placed the machine into service mode and ran through component testing. All components are showing and operating fine. Even though the bin thermistor showed ok while in service mode, it was measuring slightly out of spec when taking a measurement with a meter. I replaced the bin thermistor. I ran a cycle in consumer mode and observed that all functions of the ice maker are working. The machine produced a batch and is operating as designed at the moment. The customer will continue to monitor and take a video if the machine fails to start to aid in future diagnosis. No water leaks observed during service WPW10511923"

Arrived onsite for dryer not starting. Foundstart switch not hooked up. Cycled unit and everything works as designed. No parts used. Job complete

Arrived onsite for unit having gas smell upon arrival found oil on & around gearcase replaced gearcase W11449840 splutch W10721967 belt W11239857 ran test cycles unit is working as designed no leaks observed job complete

Arrived on s8te for front left burner not turning on. Upon inspection found switch had some arch marks and element falling apart. Replaced both switch and element and tested. Unit is functioning properly and as designed to job completed. Parts used w11129442 and w10823720

Arrived on site for dryer not heating clothes properly. Ran test and dryer is working as designed especially. Found static reduced was enabled which runs the dryer with medium or low heat. Took this feature off and verified operarion. Advised customer on settings. Call complete. No parts.

Arrived onsite for unit constantly draining. I found the unit to drain even with the water pressure line off indicating the water pressure sensor on the control has failed. Drain pump tested good on continuity and ohms at 20.8 I replaced the control and unit is now operating as designed. No leaks present. Call complete. Installed W11607637 CNTRL-ELEC.

"Arrived on site to test unit for long dry times. Upon arrival tested unit, found unit is heating and tumbling. Ran a vent test, test found poor airflow. Verified with paper at the exhaust, no suction. Advised maintenance to clean venting system to restore optimal performance to the unit. Unit is running as designed, no parts installed, no one on site for signature, job complete."

Arrived on site to repair pre diagnosed drain pump failure. Upon inspection drain pump would not drain and made a screeching noise. Replaced drain pump and tested. Unit is functioning properly and as designed to job completed. Maintenance was there to be sure issue was resolved. No leaks present at this time parts used w10919003

Arrived onsite for previously diagnosed part. I replaced the bake burner and set the shutter accordingly. Unit now operates as designed and lights on both sides. The gas odor is also no longer present as the shutter had a gap in between it allowing gas to escape and not follow the path. I called safety and reported what has been done. SR 7741004410 SPOKE WITH ZHEN.

"Arrived on site to inspect dishwasher beeping and flashing lights. Upon further inspection, I found that moisture had entered the ui control due to the console overlay being warped. Tye console and ui will need to be replaced together. I am ordering the console and returning with prescreened parts. No water leaks were observed during service. I am scheduling for 3/5; ordrng 1 W11460908 (Console)"

"Arrived on site washer not cleaning or properly advancing through cycles. On arrival found no errors. Foudn hub drive stripped from gearcase as well as tub also loose from being worn down by gearcase shaft. Ordering w114544738 gearcase, w10528947 hub, w11284133 retainer, w11436991 tub and other previously sent parts office to reschedule once availability of parts is known.; ordrng 1 w11284133 (Retainer) and 1 w11436991 (Tub)"

"Arrived on site to follow up on dishwasher throwing FA E4 error on every cycle, even since repair. Ran unit and could hear diverter clicking multiple times at random, and unit was still showing code. I replaced the sump and motor assembly to resolve the diverter position error. Ran unit and confirmed all functions working properly. Did not hear diverter clicking anymore. Verified unit is not leaking after repair. Call completed. Parts used - W11460945."

Arrived onsite for door latch not locking. I confirmed the latch was broken. I replaced the latch however unit doesn't drain. I checked the drain pump on ohms and checked good at 20.6 ohms. I then checked the harness from the control and found it showing open line. The harness has a break at the y split and lower harness will need to be replaced. Ordering W11643701 Lower harness. Office will need to RS as it is showing out of stock. No leaks are present. Installed W11513248 LATCH.; O-emld tckt

"Arrived on site for a washing machine that is not starting cycles, and it's flashing an F7 E1 (basket speed fault) error code. Inspected unit and work area. I tested the unit and confirmed the customer's complaint. I found the unit buzz, but not spin the basket. I replaced the capacitor and tested the unit. I still have the same issue. I checked resistance on my wash motor and found it within range. I checked voltage coming out of the control and found proper voltage indicating an issue with the wire harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11591637 and W11395618."

"On arrival, verified complaint of unit leaking only during clean wash cycle per previous diagnosis and instructions from tech line replace the stator and re ran clean. Wash cycle with an affresh tablet unit. Still, oversubs and overflowed customer had previously rinsed. Unit out with 2 clean wash cycles with no affresh tablets. Spoke to tech line 7740954962 and was advised that no further repairs are recommended at this time.Job complete installed w11354541"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they believe that the water was leaking from the wash motor due to being able to see water dripping from the back right-hand side of the machine. I pulled out the dishwasher to check the unit and found the back right-hand side of the tub, completely smashed in, and had evidence of leaking water. See photo. Ordering the outer tub and will return with the remaining parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours. No parts were installed. ; ordrng 1 W11409866 (Outer tub)"

"Arrived on site to diagnose washer with cycle issues and banging. Customer said some cycles will bang around and stop, and other times her cycle settings dont seem to work properly either. At times the lid will stay locked, or the control will blink / flash. I checked for errors codes and found none present. I replaced the control to resolve any cycle selection or UI issues. I did find the unit was significantly off balance and tilted to the left. Adjusted level and verified a proper level on both axis. Calibrated unit. Verified proper functions from unit. Repair completed. Parts used - W11603810."

"Arrived on site to test unit for not heating. Contractor stated he had sent info to whirlpool for additional 1yr warranty provided by KB Homes. Contractor and home owner contacted trade care team and unable to provide concession. Per trade care needing info to update to entitlement to be able to service under warranty. No service provided, no fee collected."

Arrived on site to test unit for leaking. Ran diagnostic cycle 3xs with no signs of leaking. Unplugged unit and ran cold water line directly into tub and filled below tub ring with no signs of leaking. Drain pipe is not restricted or backing up. Not sure where water came from but unit is not leaking. No parts replaced at this time. Job complete.

"Arrived on site , replaced sump and motor W11665769. Also found upper racks falling down , found rail had slipped out of side rollers . Removed rail on right side and reinstalled rail. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Customer declined service. Customer changed mind.

WRF767SDHZ02 Arrived on site for a refrigerator with lighting issues. On arrival verified issue replaced led kit product works as it's designed no water leaks visible from main water supply.

"Arrived on site to test unit for no heat. Verified issue, unit is tumbling but no heat. Gained access to internal components found element reading open. All other fuses reading within range. Replaced element (WP3387747) and tested unit, unit is now heating and all other components are properly engaging. Unit is now running as designed, job complete."

"Arrived on site for temperature issues and not dispensing water. Upon arrival, inspected unit. Items in freezer are not frozen enough and water reservoir is frozen. Ran diagnostics and all test and components pass except evaporator fan. After series of test. Evaporator fan motor is not operating. Need to replace evaporator fan motor. Ordering evaporator fan motor. Office to reschedule ; ordrng 1 WP2315549 (Evaporator fan)"

"Arrived on site to test unit for burners cycling on and off on high. Observed that the burner turns red, then one half turns off while the other half stays on. Informed the customer that this is normal operation and showed her the documentation from Whirlpool confirming this. Job complete. No parts used."

WMH31017HS6 Arrived on site for a otr microwave not heating. Inspected and tested diode and capacitor both parts have failed installed and testedstill no heat . I then tested magnetron and that has failed as well I replaced magnetron and tested product works as it's designed.

Arrived on site for unit flames. Upon arrival customer stated possible flames. Customer wanted unit inspected for safety. Inspected unit turned on bake unit called for gas proper ignition spark burner assembly fired up with no issues. Monitored unit with customer for a bit and informed her unit is functioning properly and as designed to no safety issues to worry about. No parts used job completed

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker, replaced icemaker,icmeaker ran through a cycle and filled with water. W10884390"

"Arrived on site to inspect washer no power. Upon further inspection, I found the control panel non-responsive and I checked voltage at the wall outlet and found no voltage. I checked the breaker and found it tripped. Cycled power at the breaker and removed the top panel to gain access to the main control and UI and I found the diagnostics LED on the control was not on which indicates a bad control. I verified voltage at the outlet and removed and replaced the main control and attempted to test, but the unit failed to come on, and I found the diagnostics LED was not on with the new control. I checked voltage at the outlet again and found no voltage. I checked the GFCI breaker again and found it had tripped again, but this time when I would cycle the breaker, the error indicator began to flash. Once I had the breaker cycled, I checked voltage and had no voltage at the outlet and the breaker was on. I recommended the customer contact their builder or warranty person and have the breaker replaced. I advised the customer that once the breaker has been replaced and if the unit continues to fail to contact our office. No lint observed during service, job completed."

Arrived on site to test unit for burners getting to hit at all settings. Found even on lowest settings elements are all staying on for to long. Recommend controls and UI. Office to reschedule. ; ordrng 1 W11259509 (Control) and 1 W11350303 (Control 1) and 1 W11675436 (UI)

Arrived onsite for unit with no operation. I confirmed nothing is powered on and no response at all. I checked the terminal block underneath and found the black wire on the right to not be showing 120v when I had my leads on the wire arced and unit turned on. Looking closer at the wires I found them to not be making good contact causing the unit to lose power. I replaced arranged the wires and they are now making good connections. I tested the unit and now found it operating as designed. No leaks present. Call complete. No parts installed.

KURR214KSB00 Arrived on site for a wine cooler making nosies. On arrival client stated it make vibration nosies i didn't hear anything on arrival inspected fan evaporator cover no sounds at all . I pulled drinks away from the back . I instructed client to record if it happens again product working as its designed.

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(4317943) and unit is now working as designed. No leaks detected. Job complete.

Arrived on site for gas smell in oven. Upon arrival customer stated oven is good but front left burner not turning on. Inspected unit found igniter not sparking all. Ordering igniter and spark module. As far as gas smell inspected unit found all cook top and oven gas valves fully shut off. But noticed a heavier gas odor then normal. May wanna return with gas sniffer and some bubbles.; ordrng 1 W11666003 (Co9k top igniter) and 1 W11590249 (Spark module)

Arrived on site to test unit for not washing. Unit was unplugged on arrival. Plugged unit in and immediately went into drain with basket empty. Replaced control(W11603810) for faulty pressure switch. Unit completed diagnostics with no issues. No leaks detected. Unit is now working as designed. Job complete.

"Arrived on site to replace element, after replacing, unit tested good. Part used w10518394"

"Arrived on site to inspect washer noises. Upon further inspection, I found the customer had a load washing when I arrived, which was one large blanket. I advised the customer that that the load is too small and will get off balance when it goes into a spin cycle. I allowed the cycle to finish and when the unit began the spin cycle, the tub assembly began to bang around and the customer identified their complaint. I paused the cycle and repositioned the blanket around the basket wall and restarted the cycle and it completed as designed. I placed the unit in diagnostics showing no error codes. I found the drain hose was hitting the back wall when the unit was in spin mode and positioned the unit further back towards the wall to pin the hose in between the unit and the wall to stop the movement of the hose and stop the banging against the wall. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to test unit for water leaking, tested unit found ice maker leaking water, removed all ice build up, clear drain tube, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11700559"

"Arrived on site.It's for a refrigerator that won't turn on. Inspected unit and work area. The customer advised that the units completely stopped cooling and the user interface is making a ticking noise but won't turn on. She advised that they recently had a power adage that started all this. I gained access to the control and checked voltage going to the user interface. I found voltage was fluctuating on the control board indicating a control issue. I replaced the control and programmed it to the customers model specifications. After programming, the unit began to cool and operate as designed. Call complete. W10890094."

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not producing heat. Incoming voltage is correct to the terminal block. Proceeded to check all fuses and thermostats and found thermal fuse and cut off thermostat to be OL. Proceeded to replace 279816 hi limit tstat and WP3392519 thermal fuse. Tested unit and now unit is functioning as designed. When installing back vent hose, found water inside the hose (pictures attached). Water potential caused fuses and thermostat to short out. Informed maintenance manager and agreed to check out situation."

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I attempted to place the unit in diagnostics and when i pressed the start button, the UI failed to respond. I attempted several times and attempted to start a normal cycIe and got the same results. I gained access to the main control/UI and removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11683480"

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated unit will fill and it sounds like its running but dishes end up dirty. Engaged diagnostic cycle, unit filled and wash motor energized but did not push any water through the system. Unit will need a new sump assembly. Replaced sump (W11680075) and tested unit, all components are properly engaging and unit is now running as designed. Advised customer to run cleaning cycles periodically to remove any hard water and soap buildup. No leaks detected, job complete."

"Arrived on site for no water or ice. Tested dispenser not water diagnosed frozen tank,removed cover found large gaps between fan scroll and air tower uploaded pic,defrosted icemaker fill and main water line,added sealer between gaps,ran fan test air no longer seeping between fan scroll and air tower. Ran icemaker fill test passed ran water dispenser test passed."

"Arrived on site ro inpsect cooktop flame being too high. Upon further inspection, the customer informed me that a previous company had changed the orifice, but the flame still was too high. I found that the mounting screw from the burner was stripped, and the burner base screw hole is stripped, preventing the burner from mounting properly. I am ordering the burner base, and the mounting screw W11226732 WPW10639175, office to schedule return service. No gas leaks observed during service. I instructed the customer to not use tye middle burner until the repairs is made. ; ordrng 1 WPW10639175 (Burner base) and 1 W11226732 (Mounting screw)"

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,tested water dispenser passed. W10862456"

"Arrived on site to test the unit for temperature loss. Tested the unit and found that the glow igniter was engaging but not reaching 2.4 amps required to open the gas valve. The unit was reaching 200? from the heat of the glow igniter alone. Replaced the glow igniter with one from truck stock W11590294, tested the unit, and confirmed it preheated to 350?. Job complete. No one here to sign ; used 1 W11590294 ( Glow igniter) from stock"

Arrived onsite for unit not running cycles upon further inspection found f4e3 bad motor & pump replaced motor & pump W11087276 upon completeing motor & pump also found screen & filter not fitted back correctly ordering parts filter screen WPW10463906 filter cup W10872845 W10712395 adjuster kit. W10712395 upper rack cap; ordrng 1 WPW10463906 (Filter screen) and 1 W10872845 (Filter cup) and 1 W10712395 (Rack adjusters kit) and 1 W10712395 (Upper rack end cap)

"Arrived on site to inspect wall oven vents not working. Upon further inspection, I tested the unit and could hear the blowers turn on and could feel air coming from the bottom vent area. I inspected the vent at the bottom of the control panel and below the upper oven door and found insulation debris inside the vent that was restricting airflow. Adjusted the insulation and found the airflow is good now. Both blowers are operating as designed as is the unit. Job completed."

Arrived on site to test unit for not washing properly found error F0E3(overload). Found rotor screw was loose. Secured screw and completed diagnostics with no issues. Advised customer to download app and connect unit to wifi. No parts replaced at this time. Job complete.

"Arrived on site to test unit for freezing items on middle shelve,customer stated that item are freezing in one spot in the middle shelve, tested unit found items pushed up against back wall restricting proper air flow through the unit, explained to customer to keep items away from top vent and back wall, everything else is running as designed no leaks detected job complete no parts installed"