"Arrived onsite for faulty freezer door switch. Upon inspection found freezer door switch had failed. Replaced switch, tested unit and unit is functioning properly. Job complete"

Arrived on site to install previously diagnosed control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Arrived on site for refrigerator RC iced up again after thermistor replacement. Customer stated that unit iced up again and was not cooling well but to cool better the next day. Found unit unplugged after customer stated is has been for about 14 hours. Performed diagnostics mode and tested RC thermistor (test 2) and found closed circuit. Tested dual evaporator thermistor (test 39) and found closed circuit. Gained access to control and tested RC thermistor (P8-1 P8-2) and found 3.9 K ohms and voltage at 5 volts DC. Called Whirlpool tech support and spoke Leon. He recommended to replace the fan scroll and confirmed that may be UI but no way to test UI for that failure. (SR# 7730634813); ordrng 1 W11098695 (FAN SCROLL )

Arrived on site for dryer control panel not working properly. Tested and inspected unit and found failed UI. Office to schedule return trip. ; ordrng 1 Seenote (Office to schedule)

"Arrived on site and inspected washer and found hot water flow is weak in comparison to the cold water flow. Washer is giving an LF code. After replacing it hot water flow and cold water flow are both good, job complete"

Arrived onsite and replaced control and tested unit finding it still overheats and stops heat function after about 2 and half minutes. Discovered cooling fan is not operating when heating cycle is in progress which allows overheating. Ordering cooling fan to repair. Office to reschedule. ; ordrng 1 W11169357 (Cooling fan motor) and 1 W10533503 (Cooling fan wheel)

Arrived onsite for dryer making noise. Upon inspection found failed supports and failing belt. Replaced supports and belt. Tested unit and unit is functioning properly with no noise. Job complete

Arrived on site to diagnose a microwave/oven combo with misaligned doors. Found when microwave was serviced lower right side of outer panel was not fully installed in inner frame. Reinstalled outer panel properly and all is functioning properly at this time.

"Arrived on site to diagnose refrigerator that is warming up in the refrigerator compartment and dripping from the ceiling. Removed evaporator cover and found evap covered in ice from not draining.called tech line and spoke with Cathy, SR7730636485. Found no currently known issues and was advised to steam the drain and clear it and melt down ice. Steamed drain and evaporator and verified drain. Unit likely had a small piece of styrofoam lodged in the drain. Reassembled. All is now working as designed. Call complete."

Arrived on site to test unit for no power. Test unit and found bad thermal fuse again. Called Techline and let Techline was told to replace thermal fuse and test fan and fan working correctly. Techline said to check. For installation issues customer will call installation company job complete File#7730638560

Arrived on site to test unit for no power. Test unit and found 0v at outlet. Found breaker off tried turning breaker on and breaker was turning off right away. Disconnected dishwasher from outlet and tried turning breaker on and breaker is still tripping with out anything connected to it.

"Arrived onsite for dishwasher not drying. Upon inspection found loose connector to heating element. Secured connector, tested unit and unit is functioning properly. Ran diagnostics and all cycles passed. Job complete"

"Arrived on site for customer complaint of unit leaking, found leak coming from drain hose. Ordering drain hose, also ordering main control due to unable to run diagnostics properly. I replaced temporary drain hose that will work, but is not the manufacturers original part number so the customer could use the machine in the meantime. ; ordrng 1 W11244231 (Hose) and 1 W11417466 (Control)"

"Arrived on site for customer complaint of unit leaking, found leak coming from ice maker when fill valve was activated. Found out customer hasnt changed the filter in a very long time, I tried to remove the old filter, the filter housing and button are broken. Also found door not sealing and gasket needs reforming in freezer section. Customer is aware of ice maker or valve might need replacing as well. ; ordrng 1 WPW10121140 (Filter housing) and 1 WP2260503B (Filter housing button) and 1 EDR3RXD1 (Filter) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for not cleaning dishes quietly. Upon inspecting found the pump was running very loudly. Replaced pump and attached drain pump, tested unit and found a very loud noise when diverter engages but works otherwise. Ordering new parts, Office to reschedule ; ordrng 1 W10903468 (DIVERTER ) and 1 W11348053 (CONTROL ) and 1 W11416363 (PUMP )"

"Arrived on site to inspect range warming drawer alignment. Upon further inspection, I found the warning drawer pushed all the way in. I removed the drawer and found all parts installed correctly. Placed drawer back in its spot and it is operating as designed. Customer complaint is the drawer is not aligned with oven door. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Job completed"

"Arrived on site to inspect range warming drawer alignment. Upon further inspection, I found the warning drawer pushed all the way in. I removed the drawer and found all parts installed correctly. Placed drawer back in its spot and it is operating as designed. Customer complaint is the drawer is not aligned with oven door. Contacted techline and spoke to Bruce and advised of the complaint and my findings.

"Arrived on site for flickering lights in a double wall oven. The customer stated this issue has been here since they installed the unit, and that they had to put in another junction box for the unit. Upon further inspection I found all four lights from the top and lower oven flickering in and out at the same time. It would flicker in and out several times within a minute. I got the unit into diagnostics mode and found no stored error codes. Due to both being on separate latches and ACUs and the only thing they all have in common is the console, this indicates a faulty console. I replaced the console and the issue still occurred. I called techline and spoke to Leon and received SR# 7730638807. Leon said that the lights may be getting fluttering voltage and we may need to replace the controls. He recommended also bringing the lights just in case. No fee collected due to KW3P300APL1 concession. I am ordering all of the parts and office will have to reschedule. ; ordrng 1 W11179310 (Power Supply ACU) and 1 W10801665 (Non Power Supply ACU) and 4 WPW10472384 (Bulbs)s and 1 W10632452 (Main Harness)"

"Arrived on site for cooling complaint in fresh food. Temperature reading 41? with temp set at 35? removed evaporator cover found installed thermistor secured to wrong location on inlet line of evaporator,replaced thermistor,secured thermistor to correct location on suction line above weld joint,secured with a zip tie,also replaced side wall thermistor. ; used 1 W10316760 (Thermistor) from stock"

"Arrive on site to inspect microwave/wall oven combo control issues. Customer advised that the console display goes blank and they have to cycle the power at the breaker. Recently, they were using the oven and went to use the microwave and the whole unit turned off. Also, the display jumps while using the unit. I found the unit is connected to WiFi, but the customer advised that there are times they have to turn the WiFi off to the unit due to so many other appliances and devices on the WiFi.. ; O-emld tckt"

"Arrived on site for range giving an F6 E1 error after having a previously install main control and oven temp sensor. Upon arrival I was able to confirm the error code was stored in the vault history I then went ahead and called whirlpool techline while on site and was able to speak with Brian sr# 7730635255. Ryan had me check on resistance to the sensor and without it was sitting at 1.08 homes both directly at the harness connector of sensor and from the main control harness. Also checked on resistance to the bake elements as well as continuity and Brian based off the readings I gave him said everything is fine there we also checked the thermal fuse the gauges of the unit gets too hot and found it was functioning as designed Brian then had me inspect the flu pipe to make sure theres no obstructions causing bad airflow but I found none. At this point Brian recommended that we go ahead and replace the main control and the sensor one more time in order to verify that everything is brand new at the time of repair to ensure this shouldnt happen again reran multiple test on each individual wire with a new main harness but I could not find any breaks cuts or tears or anything causing shorts or miss readings. Brian instructed Need to run a bake 350? temp setting test for 20 minutes to see what the high and low temps were after fluctuating upon completion a test I found that When set to 350 baking, temp was @394 high side and @311 low side which averages a safe 352.5 degrees when unit set temp is 350. Theres only a 2.5 degrees temps difference. At this point Brian said the unit is functioning as designed and to inform the customer to go ahead and use it and inform us of anything else reoccurs

Returned to install previously ordered infinite switch for the front left.R&R and unit tested as designed.JOB COMPLETE

"Arrived on site for noise and ice build up. Found gap at door gasket diagnosed gears misaligned on track rails,removed door and rails,realigned gears on tracks,reinstalled door checked door operation good,gasket sealing to cabinet. Power cycled unit unable to recreate any odd noises."

"Arrived on site for to install previous diagnosed part. Removed failed motor and installed new. Performed diagnostics mode and ran high spin speed. Ran manual test mode. All tested good, no water leaks detected.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced in the water valve and found the unit still doing the same thing. Tested unit and unit began working as designed. Call complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the water valve cause large block of ice on hopper, cleared all ice and tested unit with no issues, customer has recurring issues, ordering valve and returning with heater. Office to reschedule ; ordrng 1 W11460084 (VALVE )"

"Arrived on site to inspect unit for a broken cover, Ordering new cover. Office to reschedule ; ordrng 1 Wd34x27119 (COVER)"

Arrived on site to install previous diagnosed part. Removed unit and disassembled. Installed new fuse and tested operation. Installed unit and tested operation. All tested good.

Arrived onsite to replace previously diagnosed parts. Replaced sensor and main control. Tested unit at 350 and averaged temperatures are in range. Unit is functioning properly. Job complete.

Arrived onsite for washer vibrating during cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran manual test mode and all passed. Tested integrity of previously installed gearcase in high spin and unit is functioning properly. Associated noise was due to drain hose knocking against frame during spin cycle. Made adjustment to avoid noise. Unit is functioning as designed. Called tech line for documentation. SR#7730635285

"Arrived on site and replaced latch diagnosed on previous visit. After replacement washer is now working properly and will complete a diagnostic cycle, job complete"

"Arrived site for dryer not starting intermittently. Inspected unit and work area. Performed 2 air flow test with vent on and both passed. Disassembled unit and inspected, found no lint buildup in unit. Measured resistance on cycling thermostat and found with in range. Assembled unit and tested operation. Found door switch at fault. ordrng 1 134813601 (DOOR SWITCH )"

Arrived onsite for range with burner not igniting. Upon inspection I found the unit has heavy grease build up and would need all burners screws and orifice holders replaced to complete the repair. I called techline SR#7730637433 and reported my findings. No gas leaks detected. Job complete.

Arrived onsite for washer leaking. Upon arrival found unit valve and housing damaged. Job Completed.

"Arrived on site to test unit for broken ice bin auger. Found auger broken. Also found valve was weeping causing ice to clump. Replaced valve and auger, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to test unit for getting warm on right side panel. Ventilation is good. Moisture sensor operating as designed. Advised customer unit is operating as designed. Also advised element is sitting on right hand side so right side will get warm from operation. Job complete.

"Arrived on site to diagnose a washer that is making unusual noise. Found rub marks in rotor and on stator. Rotor, stator, and gearcase will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

"Arrived on site to inspect unit for not allowing water through, upon inspection found the unit not cleaning quietly, replaced pump and motor with attached drain, all functions worked but the unit makes a loud noise when starting. Ordering new motor and diverter per SW. office to reschedule ; ordrng 1 W10476222 (MOTOR ) and 1 W10804134 (CONTROL ) and 1 Wpw10671941 (PUMP )"

"Arrived on site and inspected washer and found Bellow has a hole in it in the bottom center, Took one picture, a new one will be needed to correct the issue. ; ordrng 1 W11314648 (Bellow)"

"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit to 350, unit works good. Customer stated he gets slight gas smell. Applied bubble solution to connections and found no sign of leak. Was able to get a whiff of gas which appears to be coming from wall where gas line leads to. Applied bubble solution to accessible points and no sign of leak. Advised customer to have contractor inspect since gas appears to be coming from wall. Job complete"

Arrived on site for sealed system repair. We gained access to the compressor and dryer. We checked for leaks with the black light and found the drip pan full of uv dye. We gained access to the evaporator and found no dye at the evaporator. I put sweep charge into the system and inspected for leaks. I found dye leaking out of the dryer from the main body joints. I evacuated the system and installed a new dye dryer. I pulled a vacuum on the system for 15. Insets and found no vacuum leaks. We put a measured charge into the system and found no leaks. We powered the unit and and found the pressures building. We inspected the evaporator and found a good frost pattern forming. The unit is cooling properly job complete.

"Arrived on site to inspect unit for not closing correctly, upon inspection found the left door stuck out on upper third. Called Techline Sr # 7730635673 with Bruce and was told to reorder gasket and permagum to boost gasket. Office to reschedule ; ordrng 1 PERMAGUM (PERMAGUM ) and 1 W10917313 (GASKET)"

Arrived onsite for range with back left burner not igniting. Upon arrival I confirmed the complaint. The burner was relatively clean. I was not able to get it to light so I replaced the burner head and cap. I tested the unit and it ignited first try and every try after that. No gas leaks detect and the unit is working as designed at this time. Job complete.

"Arrived on site for WATER NOT DISPENSING AGAIN- CHECKED HOSE AND IT IS NOT KINKED. Found dispenser working again upon arrival. . ; ordrng 1 W11162042 (Housing, Filter)"

"Arrived on site to install previously diagnosed bellow, pressure switch and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

Arrived on site to test unit for heating element not working and unit not washing dishes correctly. TestUnit and found bad control board.

Arrived onsite for range not keeping temp or cooking foods throughly. Upon inspection I found the unit would ignite in preheat. I tested the sensor and it tested good. I accessed the rear panel and found the oven burner not flush with the valve stem. I corrected and assembled the unit. I tested the unit and found it not cycling correctly. I found the control had a 100 degree differential swing. I replaced the control and tested the unit. The unit heated and cycled as designed with no gas leaks detected during time of service. Job complete.

Arrived on site and inspected leaking air from the refrigerator compartment.Used the adhesive sealant to seal the cabinet.Unit now cooling properly.Customer satisfied.JOB COMPLETE

arrived on site to inspect washer not spinning at end of cycle, determined that the washer was not spinning at the end of the cycle due to inefficient drain pump causing off balance load. Checked drain pump and found several blockages. Removed items from drain pump and ran a diagnostic cycle, unit is operating as designed.

"arrived on site for ice build up behind the crisper drawer. We inspected the evaporator cover and found it covered in ice, we also found the drip pan bent upwards in the middle. We forced the unit through a defrost and found it going through. We tested all fans and found them working. We tested the thermistors from the control and found the, receiving good voltage and the thermistors reading correctly. With the drip pan bent and the evaporator cover warped. I am ordering the drip pan kit and evaporator cover, to fix any air leaks.

Arrived on site to diagnose a washer that is not filling with water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site for customer complaint of unit not cooling properly, found unit was in defrost when I arrived. After unit came out of defrost, the compressor started and all fans running. I ran fan tests, tested good, ran compressor tests, good frost pattern on evaporator, found defrost issue in freezer section. I removed ice build up, and set control to basic defrost.

Arrived onsite for dishwasher not turning on. Upon arrival found unit at wall had correct voltage and polarity. Found unit cord had proper voltage and polarity found jump harness unit would go from 123 to 23 volts loosing 100 volts. .; ordrng 1 WD21X23559 (Jumper)

Arrived onsite for unit over cooling in the freezer and refrigerator. Upon further inspection. Determine that the diffuser and controls need to be replaced. Ordered parts. Office to reschedule ; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)

"Arrived onsite for lid not unlocking. Tested lid. Wasn?t able to unlock. Turned unit on, was able to unlock the door. Checked connector to control and saw it wasn?t seated fully. Pushed connector back in. Got picture of model and serial. Checked voltage, and found that the unit was only getting 204v on L2 to ground and L1 and L2 only gave 120v. Called Tech line. Reported findings. Said and electrician needs to called out to fix the wall socket for not the correct voltage to the unit, the not correct voltage can damage the unit further if not corrected. Got Sr#7730639559. No leaks at this time. Job complete"

Arrived onsite and replaced gearcase and cam for major gearcase wear and shearing of shaft gear transition. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for customer complaint of unit not completing cycles, found belt was torn, and motor windings broken, ordering belt, and motor, also bringing back additional parts just in case; ordrng 1 W10832724 (Motor) and 1 W11239857 (Belt) and 1 Cnote (Office to reschedule) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam)"

"Arrived on site and inspected washer and found error code F8E1 for long fill, found water is turned off at source on hot and cold valves. After correcting it washer will now complete a diagnostic cycle, job complete"

Arrived on site for CSI Range dented Unit 731--ITS THE TOP OF THE CONTROL PANEL AREA. Removed dented panel and installed new panel. Job completed.

Arrived on site for washer needing previously diagnosed strike.upon arrival I was able to install door strike then powered up unit and found unit would operate as designed. Call complete

"Arrived onsite for burner not working. Upon inspection found RF burner failed need to also bring switches, cooktop indicator light on. Ordering control just in case. Office to reschedule.; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 2 WP3149404 (switch-inf)s and 1 WP8523265 (light-ind) and 1 WPW10434452 (switch-inf)"

"Arrived on site for a microwave interfering with the customers streaming connection on the television. Upon arrival the customer stated that whenever they start the MW while streaming from India then the tv will show connection lost. They then said when the MW stopped, the tv reconnected. He said the unit has not been having this issue for the past few days however.

Arrived onsite for dryer tripping breaker as soon as it was plugged in. Ran checks on components and could not find short. Called tech line for assistance. Ran test at control and found that it appears to be some short in harness between control and valve. Unit shorting on L1side. Recommended replacing control. Replaced control and did not correct the issue. Short must be in the harness . Talked to SW and prescreened harness and other parts SR#7730628499. ; saved tckt

"Arrived on site to diagnose an ice machine that is not producing. Tested all parts and components and found no failures. Advised homeowner to monitor unit for 24-48 hrs, as unit was not running when I arrived for service.

Returning following morning to correct evap fan issue when fridge has been made accessible. ;

"Arrived on site to inspect cooktop burner not igniting properly. Upon further inspection, 8 tested all burners and found the back right burner not igniting. I found the ignitor arc is going sideways and not making good contact with the cap/head. I attempted to clean the surface of the cap and burner head and ignitor and it continued to fail. I am ordering the ignitor, burner head and cap assortment and office to schedule return service due to availability of parts. No gas leaks detected during service.; ordrng 1 W10892340 (Right rear ignitor) and 1 W11344538 (Cap assortment) and 1 W11344742 (Right rear burner head)"

Arrived on site to test unit for no power. Test unit and unit getting 120v but no display. Ordering new control board and new filter board office to rescheduled. ; ordrng 1 W10892389 (Control board) and 1 W10422269 (Filter board)

Arrived on site to test unit for not being able to get bin out. Found pedal was broken. Was finally able to get bin out and found framing has multiple points of damage and broken welds.

Arrived onsite for a wall oven that has an F E1 (UI stuck key) error code. Inspected unit and work area. Confirmed customers complaint as the unit will not function at all and will immediately present the code. Replaced console and tested unit. Unit began working as designed.

Arrived on site for refrigerator not making ice. Upon arrival I found ice maker was stopped mid harvest and not continuing to finish harvest cycle. Checked freezer temp and found it at exactly 2 degrees. Found 120 volts being sent to ice maker but old ice maker also had rusted hole in it. I then replaced the ice maker and reassembled and tested unit. Found unit harvesting as filling to exact water amount as designed. No leaks before during or after repair call complete

Arrived onsite for oven being too hot. Upon arrival put unit through heat tests after cycling 3 times found unit was heating as designed. Spoke with customer on cycling of gas ovens and averaging of temps.

"Arrived on site for microwave errors out when attempting to sensor cook. Verified failure and gained access to control. Measured resistance on humidity sensor and found opened at control. Removed unit and tested sensor and found failed sensor. Removed sensor and installed new. Tested operation. Reinstalled unit and tested operation on sensor cooking. All tested good.

"Arrived on site for refrigerator leaking water. Customer stated ice maker is off and still leaking water. Inspected unit and work area. Found water collecting in bottom of RC. Found evaporator drain pan bowed. Will need to thaw ice and add shims to correct. Removed ice buildup and added shims to drain pan. Found water now draining. All tested good, no water leaks detected.

Arrived on site to diagnose a refrigerator that is not producing ice. Found ice cubes stuck in between bail arm and icemaker preventing bail arm from going all the way down. Removed cubes and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose an ice machine that leaked. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no leaks were found at time of service.

"Arrived on site for refrigerator RC bottom drawers not sliding out smooth and noise ice maker. On arrival ice maker made movement but did not release due to ice container full. Inspected drawers and found by design no guide wheels. Removed drawers and installed new. Found same results. Added Vaseline to rails and found smother opening and closing. Called Whirlpool tech support and spoke with Bruce. Found ice maker checking container per Whirlpool. ( Sr# 7730624927). All tested good, no water leaks detected."

Arrived on site and inspected GE gas range with a locked oven door.Confirmed the complaint and opened the unit and cycled it to clear the cleaning error.Tested the unit and unit tested as designed.JOB COMPLETE

"Arrived onsite for the LF, LR, RF burners not working. During inspection that some of the connectors on the burners were broken. Repaired connectors and replaced all 3 burners and oven tested good. Complete"

Arrived onsite to replace dispenser to the unit. Replaced dispenser. Also put the 2 feet more down at the frontal of the unit to help with possibly a leveling issue. Tested unit. No leaks at this time. Job complete.

Arrived on site for washer leaking after repairs. Tested and inspected unit and found tube not properly seated dripping small amount of water. Seated properly and tested unit and all operations are normal. No water leaks present at time of service. Instructed customer to keep close eye on unit to be safe.

"Arrived on site to inspect washer not drying. Upon further inspection, I placed the unit in diagnostics and tested. Unit filled with water, agitation and spin are functioning but the unit failed to drain. The drain pump would hum when engaged. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose dishwasher with door that is more springy then usual. Found the friction pads missing on both sides. Replaced friction pads and retested. Unit is now working as designed. Call complete.

Arrived onsite for unit filling with too much water. Tested unit. Put unit in diagnostics found no errors and ran automatic diagnostics 2 times and passed both times. Ran a load. Called tech line to get more info on the water usage. Said the controls will determine the amount of water usage. No leaks at this time. Job complete

"Arrived on site to test unit for shut off while heating. Found unit shutting off. Replaced control, tested unit, unit works good. Per service W11525554, if customer experiences issues with unit turning on, software update needs to be installed.

Arrived on site to test unit for leak. Found tubing was not properly inserted into valve. Properly secured tube and leak was no longer present. Found water line from wall valve to unit was hand tight causing leak. Attempted to stop leak by tightening but hose was still trickling. Instructed contractor to get with installation company as new hose is needed to fix issue. Job complete.

Arrived onsite for washer screeching. Upon inspection I found the unit would screech badly right at the start of high speed spin. I tilted the unit and inspected the drive system. I found some play in the cam assembly. I removed the cam and found the gearcase shaft teeth had some horizontal etching or slits worn or cut out which were not supposed to be there. I replaced the gear case and cam. I tested the unit and it still screeched but this time and a different time than before. I called techline and as I waited on hold I tested the unit 5 more times and could not recreate the screech anymore. I spoke to ED SR#7730628590 and he advised if the customer experiences the screech again to return with the drive belt to replace. As of now the unit is working as designed and no leaks were detected during time of service.

Arrived on site for oven not holding temperature correctly after 30 minutes of run time. Upon arrival ran diagnostics but found no error codes stored I then owned out the thermistor and found it at 1.08 ohms which was within safe range for the unit. I also found the entire range was receiving the proper 120 V and there were no issues with the gas supply. Also found that the igniter was working as designed with no odd arcing or reignition issues. I ran the oven for 30 minutes according to what the customer would normally run her settings on. After running a 350? set temp in the oven for over 30 minutes I could not get the oven to shut down and restart it in stone nor find any indication that the oven was dropping temperature or losing temp. Inform customer at this point the oven is working as designed until we can find a concrete evidence of a hardware failure it is not recommended to continue with any repair inform customer that the range is ready for use in inform inform us if any new issues are to arise call complete

Arrived on site for refrigerator not operating correctly. Upon arrival I found both compartment temps at 37 freezer/ 60 fridge. Found over unit was receiving 120 vaults from outlet. Found the compressor however clicking on and off every few minutes. After further investigation I found a short between wire harness and start device. I was able to repair the damaged shorted wire and reassembled start device and found unit functioning as designed with no evidence of continuing failure to start. Informed customer it could take at least24 hrs to stabilize temps in both compartments. Call complete

"Arrived on site for a dryer that is still having a hard time starting. Inspected unit and work area. I called tech line and spoke to Butch SR# 7730625255. He had me run a couple electrical checks and advised that with the motor already being replaced in the voltage doing the exact same thing, the issue would have to be with either the power cord for the electrical supply due to the drastic increases and decreases in electrical. He advised that a motor might call for more energy if it was over ramping but it wouldn?t change that drastically. He advised to make no repairs and to advise the customer to have the electrician check the electrical under a load. Unit is working as designed. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new UI and control. I then tested the unit in diagnostics mode and the unit ran through and drained as designed. I observed no leaks at the time of service. Call complete.

"Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found compressor running and checked freezer evaporator. Found no evidence of a defrost issue. Ran test number four on the compressor and checked my amp draw at the compressor. Found the unit starting at 1.8 A and dropping down to 2.31 A. Customer advised that the unit stopped cooling the freezer section 1st and was initially sitting at 29?F. She advised that temperature is in her refrigerator and freezer sections began to climb at that point over the next few weeks until both sections would not cool

Arrived on site for a dryer that?s flashing an F3 E2 error code and won?t complete cycles. Inspected unit and work area. The customer advised that she?s also having an issue with the unit starting at times and will attempt to start the unit 10 times before unplugging it and plugging it back in to get it to work. Placed unit in service diagnostics and found an F2 E1 (UI stuck key) and F3 E2 ( moisture sensor open) error code. Checked resistance through the sensor and found it working as designed. I called tech line and spoke to Kathy SR# 7730628309. She advised that based on the Stuckey error code that the user interface would need to be replaced. She advised for me to tell the customer that her issue with the sensor is most likely due to loading. She advised to have the customer run light loads under a time dry cycle to avoid this issue. The customer advised that this error code will pop up during light or heavy loads and doesn?t only work on big cycles. Was advised to also replace the control. Ordering parts and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service with the washer as well (293476).; ordrng 1 W11526003 (CONTROL) and 1 WED7120HW0 (UI FASCIA)

Arrived on site for refrigerator needing a previously diagnosed self system repair. Upon arrival I was able to recover refrigerant and then uninstall old compressor and UV dryer I then install the new UV dryer as well as the compressor and an access valve and then put a vacuum for 15 minutes and watch the pressures after the vacuum was done for another 15 minutes but did not see any signs of leaking hi then charged up unit with 5 1/2 ounces of Freon as designed by manufacture according to model and serial tag upon completion of repairs the PSA levels were three on the low side and 155 on the high side. Call complete

Arrived on site for an event that is leaving forward and causing the upper rack to slide forward on the door is open. Inspected unit and work area. Found range not level. Adjusted feet in tested unit. Unit is now working as designed. Call complete.

Arrived on site for dryer making a squealing noises. Upon arrival I was able to confirm noise and after disassembly I was able to narrow down that the cause of the noise was not necessarily the blower wheel itself but instead the bearing that is mounted inside the housing of the blower wheel which will require a new housing assembly to be installed in order to get the sound to go away. Office will need to reschedule once availability apart is known and upon return will need to install a new blower wheel and housing assembly; saved tckt

Arrived on site to replace dispenser from previous diagnosis.

"Arrived on site for customer complaint of unit making loud noise during spin cycle, found failed gearcase.

Arrived on site to diagnose an oven that is not turning on. Found control thermal fuse open and replaced it. Tested unit and found all is functioning properly at this time.