Arrived on site for fridge not cooling . Found freezer doors failing and not sealing door . Also fresh food door mulian broken . Ordering FZ door rails and mulian . Call to set return ; ordrng 1 WPW10397636 (Rail Rh) and 1 WPW10397636 (Rail Lh) and 1 WPW10624451 (Mullion)

"Arrived on site to replace pump diagnosed on previous trip. Replaced faulty pump, cleaned off calcium build up off of evaporator. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for refrigerator not making any ice. Ran test and it states bucket is full when not. Ice maker not communicating, inspected and found wires worn. Will need door. Called Techline. Sr#7738188739 . Advised customer they will be contacted to schedule once part arrives. ; ordrng 1 W11551453 (Door)"

"1/7/24 16:27: CS rspndd 1/7 SUN, WRT318FZDM Arrived on site to check refrigerator for ice buildup in the bottom of the freezer section. Found the fill tube for the ice maker leaking which caused the defrost drain to freeze over. Removed all ice buildup from freezer. Corrected fill tube positioning and cleared the defrost drain. Cycled ice maker and tested. All checks good and no water leaks present. Job complete"

Arrived onsite and replaced the gearcase and slider. Unit is now operating smoothly and quietly. All checks good.

Arrived onsite for a dryer that is not heating. Upon inspection I found the high limit cut off blown. I replaced the it and tested the unit and found unit operating as designed

Arrived onsite for a dryer the is not working. Upon arrival I the customer advised me that it was working. The customer was not actually home but they spoke to me though their ring door bell.

Arrived onsite for a dryer not working at all. We found L1 and neutral disconnected at the terminal block and arc marks on L1 at the cord. The neutral part of the terminal block was broken and the nut had fallen out and was no where to be found. Nothing else could be tested because of no power so nobody is sure if the unit was ever powered on. Ordering the washer control also for this reason and returning with all other prescreened parts. Ordering 279320 terminal block and W11629601 control. RS for Fri 1/12/1024. ; ordrng 1 279320 (Terminal block) and 1 W11629601 (Control)

"Arrived on site to inspect cooktop with a broken screw. Upon further inspection, the customer pointed out that the back left burner mounting screw was broken. The cooktop is operating as designed. I am ordering the back left orifice holder and two screws, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #399764. No gas leaks detected during service.; ordrng 1 W10597166 (Left rear orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE CALL WITH TICKET #399764) and 2 W11699921 (screw)s"

"Arrived on site to replace compressor, dryer and charge sealed system to designated specifications. Replaced compromised dryer and compressor vacuum charged unit for 15 minutes to confirm internal Psi and confirm no leaks in system. Charged unit to 1.65 oz of R600 refrigerant, tested unit, unit is running as intended. Job complete."

Arrived onsite for a no cool refrigerator. I found no voltage out of the control to the compressor. I replaced the control and tested. All components are working as designed. Call complete.

arrived onsite for dishwasher handle lose. On inspection the left handle nut is lose. Tried to tighten but will not turn. Ordering new screws and nut. ; ordrng 1 W11157086 (Bolts) and 2 W10826179 (Screw)s

Arrived onsite and found unit operating with failed sump and motor. Replaced the sump and motor. Unit is now operating as designed. All checks good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit running upon entry, but found no temperature in the freezer or refrigerator sections. Unplugged the unit and opened up the freezer evaporator Found a hissing sound coming from the evaporator area. Gained access to the evaporator and found the hissing coming from the cap tube up near the top where it goes into the cabinet. I took a video of the sound and found the leak coming from the cap tube inside of the cabinet. I called whirlpool Tech line and spoke to Rich SR# 7738176486. He had me send him the video of the leak. He advised that based on the information, the unit would be sent to review and to let the customer know that Whirlpool would be in contact with the customer or myself depending on the next steps. Call complete."

Arrived on site. Replaced door checked door operation and seal good.

"Arrived on site for a washing machine. That is not filling up enough. Inspected unit and work area. The customer advised the unit will start and complete each and every cycle but that the water level is not high enough to fill up the basket. I did explain to the customer that this is normal operation and that, the water level is based on your settings as well as programming. I did advise her that there is no way to change the amount of water that the unit dispenses. The customer advised that she was very unhappy with us because she doesnt feel like the washer put enough water to get the clothes clean. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. I called whirlpool techline and spoke to Bruce SR# 7738171405. He advised that this is normal operation and that the unit is working as designed. Call complete."

Arrived on site for a wash machine. That is not starting cycles. Inspected unit and work.. The customer advised the unit will make a lot of clicking sounds and then will just go to done. Test of the unit and confirm the slider not making its way in the proper position and then trying to readjust. Checked underneath the washer and the slider broken. I replaced the slider with a truck stock slider (W10734521) and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock

Arrived onsite and tested unit for repeat off balance not spinning out the clothes and found off balance error code. Determined all base functions are operating as designed. Unit has good level suspension and the basket is in round. Shift toggle is correct. Advised customer on findings and directed them to the user care guide for questions regarding proper use and care. Sr#7738178875

"Arrived on site to replace previously diagnosed gear case and slider, replaced gear case,slider and control as precautionary do to clean washer error popping up randomly, tested unit unit is now running as designed, no leak detected job complete"

Arrived onsite and replaced the parts ordered by LM to repair the multiple refrigerator failures. Lighting and drain tube clog and damper failure all repaired. All checks good. Unit is now operating as designed.

"Arrived on site to replace previously diagnosed parts. Found unable to remove wash plate without causing damage. Unit is outside and exposed to elements. Recommend replacing gear case, belt, splutch, suspension, drain pump, hub nut, control, wash plate and actuator. Not confident repair would hold. Needing autho for parts and 2hrs on return visit. Office to make sure unit is supplied both hot and cold water and electricity. ; ordrng 1 W10902814 (Wash plate)"

"Arrived on site to install previously ordered part. Upon arrival, inspected unit and found separation of corner is normal. The corners are not welded and the sheet metal is just folded. Inspected new part and is the same way. Customer will just keep original due to looking better than new one. Job complete"

Arrived on site . Replaced element and sump and motor . Ran diagnostics per wp sp pointer . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for grinding or rubbing at the beginning of the wash cycle. Confirmed POP January 31st 2023 reached out to claims to confirm unit within warranty. Upon closer inspection found gear case to be slipping and loosing position. Replaced gearcase, hubnut, belt, actuator and splutch assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived onsite for making a scraping noise during agitation. Upon arrival,test unit and there is a metallic type grind coming from gearcase. Also during spin test can hear non stop clicking noise coming from under unit. Inspected lower command found plastics from cam getting shredded from gearcase. Need to replace gearcase and cam. Replaced gearcase and cam and test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for dishwasher loop not set. Took the drain hose and it to the bottom of the sink. No water leaks detected during service.

"Arrived on site to install previously diagnosed control, installed and tested unit is now heating as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace both door hinges; however, upon arrival, I found the hinges were different and the model number engineering digits on the ticket were different from the actual model number on the unit. I corrected the model number on the ticket and am ordering the correct hinges, oven inner door panel and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #401487. Office to schedule return service.; ordrng 1 W11617222 (Left hinge) and 1 W11617231 (Right hinge) and 1 W11617223 (Oven inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #401487)"

Arrived onsite for door install. Installed the rh door and went to install the left hand door and it is a right hand. Does not have a place to install the moulin. Ordering a LH door. No water leaks detected during service. Office to schedule once part arrives. ; ordrng 1 13094747SQ (LH door)

"JVW0636LS Arrived to install previously diagnosed and ordered part. I found the lower part of the chimney matched the existing. The upper that was shipped out, with the verified P/N from the BOM, was a mirror-like surface, not matching the vertical brushed pattern on the lower part. Office to research. Office to contact the customer to arrange return service. ; ordrng 1 Partresearch (Upper chimney section, brushed stainless with vertical grain.)"

"Arrived on site for wall oven with display malfunctioning both when in use and not. Upon arrival confirmed failure, and found f6e4. Replaced ui and tested unit. Found it functioning as designed after updating ui software. Call complete"

Arrived onsite and replaced the oven bottom. Unit is now operating as designed. All checks good.

Arrived on site for oven temps too high . No erro codes . Checked and found prob ohms correct. No issues found in harness . . Ran temp checks unit is running 40-50 degrees higher then normal. If checking in diagnostics unit will read correct temp. And if unit is turned off and started again it will show correct temp. Ordering control . Call to set return . No gas leaks detected at time of service ; ordrng 1 W11620526 (Control)

Arrived onsite for a refrigerator that has low ice production. Upon arrival I performed and temp test in the ice box and found it at 2?F temp set to -3?F and the temps in the fr at -3?F. I tested the water dispenser and found the it is operating as designed I ran the ice maker water fill test and it didnt fill with water. I gained access to the icemaker fill tube heater and found that it was not attached to the tube which can cause it to freeze up and block water flow and causing the water valve to fail as well. I and ordering the heater and water valve because the valve that I had onsite was defective. And set return for the 01/12/24; ordrng 1 W11482383 (Valve) and 1 W11087201 (Fill tube heater)

"WDF330PAHS5 Arrived to inspect drying and heating issues. I found no stored error codes and the unit operated as designed within service test mode, drawing the correct amps for the heater. I suspect the heater was in lockout mode and after running the service test mode and resetting the control, the issue was resolved. I discussed detergent type and amounts with the customer and they were using rinse agent. Operational test good, no leaks observed during service."

"Arrived on site to inspect dryer not turning on. Upon further inspection, I tested the unit and it failed to turn on. I tested voltage at the outlet and got 125V. Tested voltage at the main harness to the power cord and got 125V. Tested voltage at the timer, start switch, door switch and disconnected the motor and checked voltage at the molex and got 125V at all check points. I removed and replaced the timer and start switch and retested and still nothing. I placed my testing leads at the harness connector at the motor and tested and t(e unit came on. I found the molex connector to the motor is bad. I removed and replaced the harness and retested and unit is operating as designed. No lint observed during service, job completed"

Arrived onsite to install properly ordered parts upon arrival I installed the new control and Ui and tested the unit and found unit operating as designed

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit was turned off at the UI. Customer provided a photo of the RC evap engulfed in ice. I found the RC thermistor was not reading correctly and once I had the RC evap cover removed I found the thermistor not properly installed. I removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie. I placed the unit ma in diagnostics and checked the defrost time in test 7 and found it set to am96 hour run time before defrost. I changed the time to 8 hours and advised the customer of my findings and repairs. Recommended they monitor the unit and if they continue to have issues, I would recommend replacing the UI as it controls the defrost. No water leaks observed during service, job completed."

"Arrived on site , replaced sump and motor . Ran diagnostics . All passed . No water leaks detected at time of service job complete"

On arrival verified complaint of not making ice. Found ice maker is physically broken as previous ice maker on motor plastics causing issues inside housing. Checked temp and found 10 degrees. Checked ice in ice maker is full size. Just not harvesting. Verified in diag mode thermistors are working and correct as well as ice maker fan. Installed new ice maker and jumpered. Ice maker cycled and filled correctly. Job complete no leaks detected during service.

"WRS325SDHZ08 Arrived to inspect no water or ice. I found the unit would not dispense and when the filter was removed, the issue resolved. Inspection of the ice maker fill tube showed it to be filled with ice, from the slow water flow. I steamed the ice from the fill tube and tested. The unit operated as designed after the repair. No leaks observed during service."

"Arrived onsite for unit tripping breaker. Ran test and isolated components. Ran elements individually and had no issues. Once heated ran normal bake cycle at 400 degrees and unit completed preheat and cycled properly maintaining 400 degrees. Notified customer that current GFCI is tripping. Recommend standard breaker or if GFCI is required, using a GE GFCI breaker that has been found to have less nuisance tripping."

Arrived on site replaced defective doors checked door seals good.

"Arrived on site for a washer that is not draining properly. Inspected unit and work area. The customer advised that the unit works fine on almost every cycle besides delicates. On delicates, the unit never spins the clothes out and they come out dripping wet. I checked the delicate cycle and found the soon selection on low spin. The customer advised that you cant do a high speed spin on delicates because youll stretch them out. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. Customer advised that when she washes two rugs or two hoodies together that they never come out, fully spun out. I called Whirlpool Techline and spoke to Brandon SR# 7738173823. He advised that based on all the information, the issue would have to be with the loading portion of the unit as the customer is only throwing in 1 to 2 items during certain loads. He advised that it will cause off-balance issues which will contribute towards the unit not completely spinning out properly. If I was, there is no Known issues with the programming and that the customer will just need to adjust their spin speed on their delicate cycle as their delicate cycle setting is on low spin. He advised to make no repairs. Call complete."

Arrived onsite and found unit not operating properly due to polarity at the outlet being reversed causing the module to not recognize flame and stop ignition. Advised customer on findings. All checks good.

"Arrived on site to inspect dryer no drying clothing. Upon further inspection, I found the customer drying a load of clothing. Customer advised that the unit drying is intermittent. I found the unit hot/warm from the cycle. Using my vent test kit, I tested the airflow to the unit and found the first two tests failed (photos). I tested a third time with the vent tube removed at the back of the unit and the test passed telling me the unit is operating as designed. I advised the customer of my findings and recommended they have the vents checked/cleaned professionally. No lint observed within the unit during service, job completed."

"Arrived onsite for washer not completing a cycle. On inspection it took me 20 minutes to into service mode. Once in service mode I went to component testing and the only thing that I could turn on was the cold water. I tried drain,agitate, spin hot water did not work in component testing. Ordering a control board and returning everything else. ; schdld next appmnt for 1/19 FRI !"

Downside to install previously diagnosed parts. Inspected unit and work area. I replaced both infinite switches for the bigger burgers and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site to replaced basket. Found cabinet framing is damaged causing excessive wobbling. Needing cabinet replaced before basket is replaced to prevent further damage. Contacted Techline and documented findings. Needing 2hrs on return visit and office to reschedule. Recommend replacing cabinet, wash basket, gearcase suspension, leveling legs, tub ring, cam and belt. Customer will be contacting whirlpool as she has had issues since day one. Customer stated they had installers return multiple times to level. SR#7738177975; ordrng 1 W10596395 (Cabinet) and 4 W11213957 (Leveling feet)s and 1 W11611297 (Belt) and 1 W11454372 (Gearcase)"

"Arrived on site to test unit not operating properly, tested unit found console plastic almost completely peeled off letting water into the UI shorting it. Will need to replace console housing and UI. Ordering additional parts to ensure completion, ordered parts, office to reschedule.; ordrng 1 W11660284 (Console) and 1 W11537778 (Heater)"

"Arrived on site to inspect unit for no power and control panel being unresponsive. Upon closer inspection found voltage to be correct at junction box, ground not connected properly in junction box as well as wires being loose due to, too large of wire nuts used. Tightened ground and used smaller wire nuts to get better connection on wires. Tested unit, unit is running as intended. No leaks detected at this time. Job complete."

Arrived onsite for not reaching temp and determined bake Element is not heating. Determined bake element shorted. Ordering bake element to repair. ; ordrng 1 W11099784 (Control) and 1 W10541944 (Bake element)

Arrived on site for takes too long to dry. Upon arrival ran vent test and test failed for electric dryers. Disconnected vent hose and test unit and vent test now passes. Uploaded pictures on SD. Ran a normal and time dry cycle and unit is heating correctly. Unit is operating as designed. Recommended that customer have vent cleaned. 186.71 c.c autho # F44KJN

"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Ui is not powering on. Also found none of the cooktop ignitors are energizing. Found cut on power cord. Bypassed the cut with jumper and unit powered on. Need to replace cord. Left unit unplugged. Ordering cord. Office to reschedule ; ordrng 1 W11023766 (Power cord)"

"Arrived on site to inspect microwave door not closing. Upon further inspection, the customer advised that when they close the microwave door, they have to push in on the door to get the interior light to turn off and the unit will start a cycle. I demonstrated on how the manufacturer reports that the door should be closed which is a slight slam or closing on its own. I tested several times and could not duplicate the issue. Based off the customers description of what theyre seeing, I am ordering the inner door panel and hinges and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 2 W11675306 (Hinge)s and 1 W11684570 (MW inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site with parts ordered. Customer was going to have a work meeting and requested reschedule. Reset for fri am. ; schdld next appmnt for 1/12 FRI AM

"Arrived on site , pulled fridge out and turned water vale on . Ran ice harvest couple times to bleed air out of lines . Im is harvesting and filling . No water leaks at wall or at unit connections . Job complete"

"Arrived on site for dishwasher leaking. Found f9e2, f8e4, f8e1, f8e2. Cleared and ran diagnostics. All components functioning as normal. Saw leak from under right side door bracket. Removed from wall. Found leak from cabinet. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

Arrived onsite to install previously ordered part. Upon arrival I installed the new shield and the unit and found the unit as designed. I

"Arrived on site to replace previously diagnosed console, replaced console, tested unit, unit is now running as designed, job complete."

Arrived on site to replace previously diagnosed parts. Tested water pressure and found when water turned on RO system pump kicks on causing pressure to exceed 120psi. Unable to get accurate psi reading as gauge does not go pass 120psi. Recommend installing pressure regulator. Ice maker completed diagnostics. Ice maker filled as designed. Once pressure regulator has been installed recommend contacting whirlpool Techline. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line kit)

"Arrived on site to replace previously diagnosed left back and front burners, replaced burners and front left infinite switch as precautionary and tested, noticed that rear right burner is not functioning properly, replaced it and tested, u it is now running as designed, job complete"

"Arrived on site to replace damper and control diagnosed on pre trip. Replaced damper and control, tested unit, unit is running as intended. Job complete."

Arrived onsite for damaged spray arm. Upon arrival inspected and found lower arm failed. Replaced and tested. Unit is functioning properly. Job complete

Arrived on site for a washing machine that is flashing an F7 E5 (shifter fault) error code. Inspected unit and work area. I did confirm the customers complaint and found that error code as well as an F7 E9 (locked rotor) error code. Around the unit through diagnostics and found that the shifter would not shift the slider to engage the basket to spin. Checked underneath and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for washer leaking. Says it seems to leak when off more than during cycle. Found f2e1. Unit ran through diagnostics without any issue. Removed control panel,and inspected water valve. No evidence of leak. Removed rotor. Found evidence of oil from transmission. Was unable to removed screw from agitator for removal. It will need to be broken off. Will need new agitator, gearcase, colder, clutch . Reset for fri; ordrng 1 W10752283 (Agitator)"

"Arrived onsite for a refrigerator with a nonfunctional ice maker. Upon a arrival I got the keys from the office and the when to the apartment and knocked on the door several time, I heated a dog barking in the apartment but no one came to the door. I used the key but the privacy/ top lock was locked and I could not get in to work on the unit I knocked again and still no one came to the boor. I spoke to the apartment management about this and it was decided to reschedule the customer. Office to reschedule ; O-emld tckt"

"Arrived on site. Per customer on/off and max ice led will start blinking then stop ice production,error is harvested sensor issue,found sensor not connected to evaporator tubing,installed sensor to correct location on tubing."

Arrived on site for oven not working . Found oven stuck in cool down mode . Ran diagnostics and got lower sensor error code . Removed oven for cavity and found lower sensor not connected to harness . Also found one of the legs on power cord melter at nut . Ran voltage all checked normal. Fixed power cord connection . Ran preheat on both oven and all checked normal. Job complete

Arrived on site for unit. Not making ice. Upon arrival inspected unit. Found icemaker in failed state and not responding. Under further inspection. Found wiring harness to freezer door. Failed. Needing to replace freezer door. Requesting AUTHO to replace stainless steel freezer door.; ordrng 1 LW11202405 (Freezer door) and 1 AUTHO (AUTHO)

Arrived onsite to install previously ordered parts. Upon arrival I installed new harness and capacitor and tested the unit and found unit operating as designed

On arrival verified broken support. Replaced the support and verified element is secured. Job complete operational test good.

"Arrived on site , replaced control . Ran diagnostics and pre heat all checked normal. Job complete"

Arrived on site for dryer not heating. Upon arrival confirmed issue and found no cutoff stat broken. Found element wasnt grounded but coils were starting to sag. Replaced cutoff kit and element the. Used vent test kit and found clog in wall of home. Informed customer they would need to contact fort hood maintenance to have a dryer vent cleaning done. Dryer now working as designed call complete

Arrived on site for washer sparking and creating a burning smell when in use. Upon arrival found wiring harness to drain pump partially broken and sparking/burning up. Found resistance to pump at 20ohms and control still functional. Replaced wiring harness after reporting findings to safety team 7738131960. Call complete

"WDF331PAHS1 Arrived to inspect non-operation. I found a 4-3 error stored in memory and I cleared for testing. I found the unit would fill, but there was no circulation. I removed and replaced the sump assembly and tested. The unit began normal operations and all other functions were present within service test mode. No leaks observed during service."

"Arrived onsite for wash motor not functioning after last repair. Inspected and diagnosed. Found wash motor failure error 4/3 and confirmed failure during testing. Notified landlord the current issue is not related to last visit. Customer discussed resolution with Office, MS. Office to run CC on file. Replaced motor and tested. Showed tenant on hand that unit is operating. Job complete"

On arrival verified complaint of leaking tub. Finished replacing the tub and transferring all parts. Mod Ser tag confirmed to be transferred and is on the new tub. Checked unit for leaks and job complete. No leaks detected during service. Operational test good.

"Arrived on site for unit. Not draining properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error Codes for Long fill and off balance error. Ran test and components passed, including drain pump. Found that drain hose was inserted at the standpipe about a foot and a half when it should only be inserted no more than 4 to 5 inches. Unit was siphoning, causing the Longfield air to appear and cycle not complete properly. Secure drain hose properly and tested. Unit is functioning properly. Job complete ."

Arrived on site for a washer walking. On inspection ran the unit In diagnostic mode and during the spring cycle it started to move when the spin cycle started up. Replaced the suspension and now during spin it does not move around anymore. No water leaks detected during service.

Arrived onsite and found unit operating with f0e2 error code. Customer had experienced a sudsing leak. Advised customer on proper use and care. Unit does not leak during full cycle as tested by maintenance.

Arrived onsite for a range to replace the previous diagnosed parts. I replaced both convection fans and the main control on the right side large oven. I tested the oven and it is working as designed. Call complete.

"Arrived on site ,replaced valve . Ran diagnostics all checked normal. Job complete"

Arrived onsite for washer not filling up with water. On inspection I ran the unit on heavy cycle and during the agitation cycle the unit did not lock the lid due the cycle. Installed a new control board and retested the unit it now locks the lid in agate cycle. Informed the customer that the unit does not fill up like the old washer did. She is loading the washer 90% full to the top. Told customer about 2/3 of the way up on the top is as high as you want to go. The unit is operating as designed and no water leaks detected during service.

Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and now has good air flow after the customer had the vent cleaned. Call complete.

On arrival verified complaint of unit not pumping out all the water. Visual inspection of unit showed no issues. Checked error codes found no error codes. Ran diag cycle and machine is working as designed no noises or failures. Advised customer on proper use and care. Job complete no leaks detected during service.

"Arrived on site for a washing machine that had a basket pull away from the cabinet. Inspected unit and work area. Found one of the suspension rods had broken and fell. The customer advised that randomly the unit will start going off balance, and will start banging really loudly. Looked through ServiceMatters and found a service pointer that deals with this issue (W11684122). Verified the customers, model and serial numbers matched the range within the service pointer and checked the basket. Found the holes on the inside of the basket had not been fully punched through. Per the service pointer we will need to order the new basket for repair. Ordering the basket and will return with a couple extra parts. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

Arrived on site for dryer leaking to much water when steam feature was used. Upon arrival confirmed issue and found valve ohming at 1.5k and slightly leaking. Replaced valve and tested steam features. Found no leaks and unit working as designed. Also informed customer on how much laundry to put into unit when using steam refresh cycle. Call complete

Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. The customer advised that her old washing machine locked immediately as soon as the cycle started and they were unsure why the unit wasnt locked from the start. I did confirm that this is normal operation and just the programming of the unit. Tested the unit several times and the unit is working and operating as designed. Call complete.

Arrived on site to install previously diagnosed control. Found parts were not correct. Spoke with service management and corrected issue. Ordering parts and scheduled for 1/15. ; ordrng 1 W10906428 (Control) and 1 W11025157 (Sump assembly) and 1 W11227372 (Harness)

Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new float and tested the unit and found unit operating as designed

"Arrived onsite for a range with a malfunction center burner. Upon arrival I tested the the burner and found that it would not ignite right away, I cleaned and adjusted the burner head and tested and found no change. I am ordering the burner head and returning on 01/11/24; ordrng 1 W11435660 (BURNR-HEAD)"

Arrived on site to replace faulty fan and cavity thermistor. Replace parts and tested. Unit is now functioning properly. Job complete.

"2021Arrived on site for no ice. Removed cover found broken wires on grid cutter,ran diagnostics pump not sending power to valve,replaced grid cutter and pump ran diagnostics all test passed."

"Arrived on site to inspect unit for not heating during drying cycles. Upon arrival error code f2e1 present. Upon closer inspection found heating element was severed in multiple pieces. Replaced damaged heating element, tested unit, unit is running as intended. Job complete."

Arrived on site for a dishwasher that is really loud. Inspected unit and work area. Did confirm the customers complaint and found the unit making a loud grinding sound when the wash motor was running. Checked the wash motor and found the windings opening up causing the issue. I went ahead and replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for not washing and not drying. Test unit and found bad wash motor and element. Replaced sump and Motor and heating element. Test unit and unit test good job complete.

Arrived on site for door not alining properly . Found installation need to be tweaked to match counter top . Only issue found . No water leaks detected at time of service. Job complete

Arrived on site to inspect previously ordered part. Upon arrival I installed the ui as it comes with the ui harness. And tested the unit several times and found unit operating as designed. I showed the customer how to connect the unit to the WiFi so that the unit can get its updates and keep the unit operating properly.

"Arrived onsite for unit console not responding and display being dimly lit. Upon arrival customer stated that unit was not responding then lost total power due to storm. Once the storm cleared , unit powered on and has been functioning since. No error codes stored and unit is functioning properly. Called techline for assistance. Spoke to Nate SR#7738168242. Tech notified that since unit is not in a failed state, proper diagnosis can not be completed. If found in a failed state voltages need to be verified from control. Notified tech line that control and UI have been replaced. Customer will monitor. Job complete"