"Arrived on site, customer complaint was refrigerator lights where out. Diagnosed the unit and found the freezer light was out, replaced the light and all the lights came back on in the unit. Job complete"

"Arrived on site for icemaker issues. Ran diagnostics,ran bucket test passed,ran thermistor test passed,ran harvest test,icemaker dumped ice,ran fill test passed."

"Arrived on site to test unit not operating correctly, tested unit found ACU not sending and voltage to drain pump, Also the bad pressure switch error, unit would also need new below and possibly dispenser due to extreme calcium buildup, presented to customer all issues with unit

"Arrived on site to diagnose refrigerator that is not providing any cooling. On arrival found unit unplugged. Customer advised unit stopped making ice, and then Temps went up. Plugged in unit and allowed compressor to run. Found compressor very very weak, and you could barely hear it running. No frost pattern showing.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi. Tested the unit and it is operating as designed. Job completed."

Arrived onsite to replace parts ordered by previous tech. Replaced the control. No issues at this time. Customer needs to plug it in when ready for use. Spoke with JC to help diagnose

Arrived on site. Powered unit on compressor making loud screeching noise called tech support per tech support defective compressor. Ordering compressor Sr7732984630; O-emld tckt

Arrived on site to diagnose an oven with multiple issues. Found relay on control shorted an ui nonresponsive.

Arrived onsite to look at the unit for over freezing. Customer had it unthawed. Looked at the unit and found that the bi metal was bad. Replaced bi metal. Also let customer know to clean the back of the unit because of the amount of dust and hair covering up the vent near the compressor and can help with the some of the over frosting temperature. No issues at this time. Job complete

"Arrived on site to diagnose washer that is not running. Customer advised that unit first wasn't filling, now will not drain. Tried forcing unit to drain, but it just groans loudly and would not drain. Ordering new drain pump to resolve. Unit also has an F8E1 code for slow fill, so may need valve as well, if supply is actually turned on. Returning tech needs a shop vac to drain unit. ; ordrng 1 WPW10276397 (Drain Pump)"

Arrived to instal previously diagnosed and ordered part. I removed the ACU control and installed the replacement. I tested the unit and all functions appeared normal and the broil element could be seen cycling. Operational test good.

Arrived on site to test unit for not cooling periodically. Found compressor extremely hot and pulling 1.8amps. Temps were correct in both RC and FC. Recommend replacing compressor. Needing 2hrs and SS tech on return visit. Ordering control as precautionary and thermistors. Tested good but ordering to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11545823 (Harness/thermo fuse) and 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 2 W10913906 (Access valves)s and 1 W10316760 (Thermistors) and 1 W11190849 (Control)

Arrived on site to test unit for right rear burner not working correctly. Found bad switch not sending power to center only. Will order new switch and burner office to reschedule ; ordrng 1 W11517959 (RR element) and 1 W10857622 (RR switch)

"Arrived on site and found Ice door motor its not opening, replaced it with high store motor assembly and took a short video of it now working properlyjob complete"

Arrived on site. Diagnosed a defective external drain pump

"Arrived on site and replaced Gearcase, cam kit, belt, and wash plate. After replacement ran a diagnostic cycle and everything checked out good. job complete"

"Arrived to inspect ignition issues and circuit breaker tripping. I found the unit would attempt to ignite both bake and broil burners, but the gas valves would not open. I removed the back of the unit and found the large Mylar capacitor had ruptured on the DSI board. I removed and replaced the board and tested. Operational test good, no gas leaks detected during service."

Arrived on site for no water. Diagnosed a frozen reservoir defrosted reservoir added sealer between fan scroll and air tower gaps.

Arrived onsite for microwave not functioning properly. Upon arrival tested unit. Found that unit would power on and keypad functions. When attempting to start a cook cycle the unit trips the breaker. Unit has a high voltage issue and issue at control board relay. Will need complete high voltage system replacement and control board. Will need AUTHO. Office to reschedule ; ordrng 1 5304509661 (Control) and 1 5304509470 (Mag) and 1 5304509478 (Capacitor) and 1 5304509479 (Diode) and 1 5304509476 (Transformer) and 1 NeedsAUTHO (Need AUTHO)

Arrived on site for unit not making ice and water dispenser not dispensing water. Upon arrival found water inlet to ice maker was frozen. Thawed inlet with steamer. Got 120 v to water valve. Got good water pressure from supply. Found reservoir was frozen. Thawed out reservoir and water dispenser operates correctly. Tested ice maker under diagnostics and icemaker operates correctly. Purged 3 gallons of water out of dispenser. No leaks present at this time. Job complete

Arrived onsite for light shorted on and determined that the cause of the light short was a control issue. Ordering control to repair. Office to reschedule. ; ordrng 1 W11467778 (Control)

"Arrived on site. Diagnosed a defective filter housing,removed housing installed a new filter housing,turned on water supply no leaks at tubing tested dispenser unit working as designed."

Arrived to inspect error code and no heating. I found the cooling fan would not rotate and was restricted from rotation. I removed the unit from its mounting and removed and replaced the cooling fan. I reinstalled the unit and tested. Operational test good.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not cycling unit out of defrost and replaced control. Tested unit and found all is functioning properly at this time. No water hooked up to unit.

Arrived onsite for for the unit not heating and the drawer wont close correctly and will open as soon as the door looks to be closing. Tested the unit and the unit will not heat and the drawer did open on its own 2 times during the closing procedure. Called tech line and suggested that the control and the switches may need to be replaced. Got sr#7732903435. Rescheduled with customer ; ordrng 1 W11486764 (Console) and 3 W11199805 (Switch)s and 1 W11305909 (Monitor switch)

"Arrived on site to diagnose washer that is continuing to suck clothes under the agitator, and is also leaving a good amount of white residue on clothes as well. On arrival I found a pillow case stuck under the agitator about 1/4 of the way. Due to the large number of repairs this unit has had, including a gearcase and agitator already, contacted whirlpool tech Line. I noticed that when the unit would run a cycle even with no clothes, water doesn't even come up to the top of the plastic on the basket, maybe an inch - 1.5 inches. Tech Line, SR7732909388. Tech Line recommends replacement of the main control due to a likely failing pressure sensor causing loads to not be fully wet, allowing them to get sucked into the agitator.

Arrived on site to test unit for unit making noise when I use. Test unit and can hear some rattling but its just the cover hitting the cabinet. No damaged to the unit at all job complete.

Arrived on site to test unit for flames to high. Adjusted all flames test unit and unit test good job complete.

Arrived on site to install the heater per the special project. I installed the new heater and then tested the unit. The unit is working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for a washing machine not draining. Upon arrival the customer stated that the no drain is intermittent. Upon further inspection I found some items in the bellow blocking the drain ports. I removed these. I put the unit into diagnostics mode and found no stored error codes. I then filled and drained the unit several times in diagnostics. I could not replicate the issue. I ran a manual spin and found it running as designed. I then ran a diagnostics cycle and found it ran through as designed. I found the customer sometimes would use the load and go, or manually fill soap into the dispenser housing. He stated he would sometimes fill the soap to the line. I also found the drain filter clean. I called techline and spoke to Ed and received SR# 7732902083. He advised that sometimes this unit will automatically set itself to no spin, and to inform the customer to watch out for this. We also found that the clean wash was automatically flashing when turning on the unit. Ed recommended the customer also running a clean cycle on the unit. Due to finding no mechanical failure on the unit, Ed did not recommend installing anything. I informed the customer on my findings. Call complete."

Arrived onsite for complaint of not dispensing ice. Found the ice bin full and blocked with ice. Remove the bin and cleared out the blockage. Customer instructed me to dispose of all the ice because of boil notice. Test the auger and it test good. Instructions to customer to clean bin to remove the ice that will build up over time. The bin is full and did dump the harvest that was in waiting. Customer should have normal ice level by morning.

Arrived onsite to replace previous diagnosed part. After replacing test sensor.

"Arrived on site to inspect unit for not illuminating the upper cab. Upon inspection found the back left led module out, removed all shelves and replaced module, all functions worked normally. Complete"

Arrived on site for an ice maker that was not dispensing ice. Upon arrival the customer also stated that the ice bin could not be removed. I removed the ice bin and found a chunk of ice blocking the auger from turning properly. I cleared the ice and then tested the unit. I found it now working as designed. I also tested the IM and found it running as designed.

"Arrived onsite for dryer shutting off. Upon arrival tested unit. Unit flashed F01 error and did not start cycle. Error for control failure. Replaced control and tested. Unit is functioning properly, however tested unit for air flow and found poor air flow. Noticed that external port was clogged . Customer did complain about long drying time. Recommended customer have ventilation cleaned from dryer vent to external port outside. Job complete"

"Arrived on site and inspected microwave and found no power showing. I found fuse has failed. Used in Microswitch to confirm microwave is running and there is no issue with door switches. Then replaced fuse and took a short video of microwave running properly and sent it to PR, job complete."

"Arrived on site to inspect unit for loud knocking sound when spinning. Upon inspection found the unit making normal noises when loaded normally, opened top and found no marks or rubbing. Seals had been cleaned recently, drain was cleared of coins recently. Error codes are present for overload. Cleared codesComplete"

"Arrived on site for install of new door panel. Inspected new part for any damage and found none. Installed new panel, took picture. Job complete."

Arrived on site for right burner not working . Found it was left front burner . Ordering left front burner and switch if needed . Call to set return ; ordrng 1 W11517959 (Left front burner dual) and 1 W10434452 (Switch dual)

Arrived on site for a washing machine not dispensing hot water. I tested the hot water at the wall and found it good. I then put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault and F8E1 for no or long fill. I tested the lid lock and found it running as designed. I then tested the hot and cold valves. I found the hot water coming in very slow. This indicates a faulty valve.I installed the new valve and then tested the unit. The unit is now working as designed. No leaks observed at the time of service.

Arrived on site for a refrigerator dripping from the filter area. Upon further inspection I found the water dripping from the filter head.I installed new new filter head and the unit was no longer leaking. Call complete.

Arrived to instal previously diagnosed and ordered part. I removed and replaced the ui and tested. Normal operation resumed. I set the unit up for the CXs wifi and tested. Operational test good.

"Arrived on site to inspect unit for not making ice, upon inspection found the motor on the ice-maker seized, water worked normally but filter was be replaced Replaced ice-maker and unit started. Customer must have filter replaced to increase perform.

Arrived on site to replace harness. Opened new harness and found harness damaged. Ordering new harness office to reschedule ; ordrng 1 W10834331 (Harness)

Arrived onsite for complaint of not filling with water. Found valve not working properly. Replace valve and test.

"Arrived on site for dishwasher with heater recall. Removed failed element and installed new. Performed diagnostics mode and checked fault codes, no faults stored. Monitored test cycle and measured amp drew to unit. Found all components operating as designed, no water leaks detected during service. Spoke with customer on service performed."

Arrived onsite for range indicator light staying on. Upon arrival found failed left front and right front switches. Customer experienced left duel burner getting hot when not in use. Replaced both switches. Indicator lights and switches are functioning properly. Customer had concerns about cooktop glass. Inspected glass and did not find any issues other that cosmetic abrasions. Customer heard a clicking/ticking noise and thought the cooktop cracked. Unit is functioning as designed.

"Arrived on site for customer complaint of unit not starting, found failed latch, I replaced latch, unit tested good."

"Arrived on site for refrigerator losing power intermittently. Customer stated that they replaced the deli control a couple of years ago for the same failure. Inspected unit and work area. Found unit working at time of service. Found RC drain pan bowed causing water to leak out by deli control harness. Attempted to recreate failure by opening and closing main deli drawer. Performed diagnostics mode and tested all DC fans and heaters and found all working. Tested ice maker harvest cycle and fill. Found drain pan and harness will need to be replaced. ; ordrng 1 W11457241 (Drain pan)"

"Arrived on site to replace failed fan motor and blade, after replacing, unit tested good."

Arrived on site to diagnose a dryer that is taking too long to dry. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and how eco settings can intentionally leave clothes damp to save energy. No further repairs needed and job is complete.

"Arrived on site to diagnose a washer with inaccurate time displayed. No errors saved in diagnostics and unit does complete cycles. No failures were found at this time. Advised customer time is just an estimate and can very depending on multiple factors, such as balancing and options selected. No further repairs needed and no leaks were found at time of service."

Arrived on site for freezer not running . Compressor not starting . Replaced start device . No voltage to start device . Control not responding to commands . Ordering control. Call to set return ; ordrng 1 W11396167 (Control)

Arrived on site to diagnose a refrigerator that is over producing ice. Found bail arm not installed on unit and installed it properly. Removed ice from fc and all is working properly at this time

Arrived on site to test unit for unit not draining. Test unit and found disposal backing up making unit not drain correctly. Drain unit 3 times after clearing disposal and unit test good job complete.

"Arrived on site to inspect unit for not allowing power and drain pan issues. Upon inspection found the unit always showing PO after a couple minutes. Replaced both control boards and issue was resolved, cleared drain pipe of dog hair and tested. Evap drain worked normally. All fans turned on.

Arrived onsite for complaint of no ice. Found the connector for ice maker not snapped in enough. Secure the connection and test.

"Arrived on site. Diagnosed a defective led module,replaced freezer middle left wall led module all leds working as designed. ; used 1 W11462352 (Led module) from stock"

Arrived onsite for unit leaking. Looked at the unit and saw the leaks from the door. Let customer know to wipe the glass to get the hairs that get in between the gasket and the glass. To help them seal better to keep from leaking. No issues at this time. Job complete.

Arrived onsite and found control failure preventing unit from starting cycle. Replaced the control. Unit is now operating as designed. Advised customer on repair.

Arrived on site for water leaking from Icemaker,diagnosed a defective icemaker,replaced icemaker assembly ran icemaker through a harvest water filled icemaker no leaks.

Arrived on site for upper rack falling down . Found tabs on adjusters broken off on left side and breaking off on right hand . Replaced adjusters. Upper rack is secure. No water leaks detected at time of service. Job complete.

Arrived on site to diagnose a microwave with unusual noise. Found motor that was installed faulty and replaced it with new one. Tested unit and found all is functioning properly at this time.

Arrived on site to install previously diagnosed parts. Prior to install I ohmd out the thermostat and found it open. I informed the customer this is why the unit will not heat. I am ordering the thermostat and the office will have to reschedule to install. ; ordrng 1 WP4449751 (Thermostat)

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=36 & RC=51 degrees. I checked the FC evaporator and found no frost pattern (photo)I am ordering the compressor, UV dye drier, access valve, both evaporators and CNOTE-3 HOUR JOB. No water leaks observed during service.; ordrng 1 W10309988 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 WPW10239732 (FC evaporator) and 1 WPW10643261 (RC evaporator) and 1 CNOTE (3 hour job)"

"Arrived on site for freezing in fresh food section. Ran diagnostics thermistors reading correct temperature,ran fan test passed,changed defrost setting to basic,adjusted fresh food setting on ui control."

Arrived on site to test unit for loud nose on fan. Found noise coming from fan due to long screw hitting blade. Removed screw and installed shorter screw test unit and unit test good job complete.

"Rc 36* fc27* ice box 35*Arrived to inspect no ice. I found the ice bin at 35*temperature and the RC at 36*,FC was 27*.I did not find any ice or frost on the evaporator I inspected the lower unit area and the compressor was quote hot and drawing a steady 1.8amps. The discharge tube was room temperature within several inches of the compressor. The unit will require a sealed system for repair. Office to order compressor, dye drier, service port and evaporator(s). Please allow sealed system service time. No leaks observed during service. ; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen) and 1 Accessvalve (Access valve)"

Arrived onsite for complaint of not washing. Found no water entering. Water supply good replace valve. And test. No water check and control will be needed to complete. ; ordrng 1 W10906422 (Control)

"Arrived on site and inspected dishwasher and found there is a seam on the rear right hand side that has failed and is leaking water. There is a small dent on the seam that is likely the cause of it failing, took a short video and sent it to MS, Will need to order a tub.; ordrng 1 W11409866 (Tub) and 1 W11416362 (Wash motor)"

Arrived on site to test unit for f8e0 cooling fan not working. Test unit and found abd fan ordering new fan office to reschedule ; ordrng 1 W11107275 (Cooling fan)

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new rc door gasket and found unit operating as designed at this time.job complete.

Arrived onsite for complaint of not cleaning. Found the screen clogged and damaged replaced sump. Having trouble installing new sump. Order new sump. ; ordrng 1 Wpw10780877 (Sump and motor)

Arrived to drop off part.

Arrived onsite and found leaking diverter on dishwasher. Ordering diverter to repair.; ordrng 1 WD19X25278 (Diverter assembly kit)

Arrived onsite for damaged oven handle. Took pics. Replaced damaged handle. Unit is functioning properly. Job complete

Arrived on site to install previously diagnosed parts. I installed the new panel and verified the door no longer caught on it. The unit is as designed. Call complete.

"Arrived on site and found no frost pattern on evaporator. A sealed system repair needs to be done.

"Arrived onsite for unit not putting in water as it should. Got the same error code. Took the error out of the unit. Tested the unit and some water was spraying in, but when the motor on the dispenser tried to change position, it just made a small ticking noise and would not advance to put in any water. Ordered a new dispenser motor. ; ordrng 1 WPW10352973 (Switch dispenser)"

Arrived on site for fridge making loud noise . Found frost building up around evap fan . Defrost heater is working . Ordering fan and harness and UI . No water leaks detected at time of service. Call to set return ; ordrng 1 W11515017 (Fan motor) and 1 W11475516 (Harness) and 1 W11456119 (UI)

"Arrived on site for not dispensing ice. Removed ice bucket found ice stuck in chute,removed ice reinstalled bucket tested dispenser motor working,advised customer to remove icemaker cover to allow better airflow to ice in bucket.

"Arrived on site. Replaced defective pump,found leak from supply line not drain line to unit,added sealer to line connections,ran water through pump checked tubing and lines no leaks,reinstalled unit ran diagnostics all test passed. Advising customer to replace water supply line."

"Arrived on site for freezer warm and not making ice . Ran temp checks fresh 40, FZ 58. All fans working . No frost build up on evaps . Max temps tests rc 86 / FZ 75 , avg test fc 39/ FZ 64 Min test fc 32 / FZ -20. Ran resistance and voltage at control . Getting 1.4-1.3 voltage dc . Get correct resistance on thermistors . Ran test 40 . No frost or temp change in freezer . Ordering valve 3 way, compressor and FZ evap . No water leaks detected at time of service. Call to set return ; ordrng 1 W11032200 (FZ evap) and 1 W11084143 (Valve 3 way) and 1 W11107278 (Compressor)"

Arrived onsite and found unit operating with failed belt and worn rollers. Used parts in repair kit to restore good working order all checks good. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for complaints of dishes not getting dry. Found a 7-1 error code for no heat. Ran factory diagnostics and found the heater not engaging. Installed new heater and tested. Heater engaging fully now. Advised customer to use rinse aide as well. Could not mount the dishwasher to cabinet because it does not fully fit under the counter. No water leaks detected, job complete."

"Arrived on site for customer complaint of unit not cooling, found sealed system leak, ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 W11092625 (Compressor) and 1 Cnote (Auth) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve)"

"Arrived on site for complaints of no ice production. Found ice bin full of ice, took picture. Icemaker started a harvest while on site. Tested icemaker and it passed. Inspected fill tube and found it clear. Made sure icemaker arm was put back down. No issues at this time.no water leak detected, job complete."

"Arrived on site to inspect microwave showing close door error on display. Upon further inspection, I found both interlock cams in the closed door position and the unit door open. Customer advised that theyve been getting stuck. I removed and replaced the interlock kit and tested the unit. Unit is operating as designed. Job completed."

"Arrived on site to inspect washer not spinning all water out. Upon further inspection, the customer advised that the unit did not spin all the water out when washing towels. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the cold & hot water valve, agitation and spin modes and the unit continued to operate as designed. I tilted the unit back to inspect the components underneath and all are good; no signs of gearcase oil leaking. I tested the unit one more time in diagnostics and it continued to operate as designed. I made recommendations for use and care, as well as, detergent and softener use. No water leaks observed during service, job completed."

"Arrived on site . Replaced IM fill tube . Ran harvest all checked normal. No water leaks detected.No other issues found. Job complete."

"Arrived onsite to replace previously diagnosed parts. Replaced ice bucket, plate, coupler and duke valve. Tested unit and found no water being dispensed or ice try fill. Checked water out of valve and got very little. Disconnected line a source and very little water flow. Notified customer that he would need to contact a plumber to resolve the issue. Restoring water flow should correct the issues."

Arrived on site to test unit for oven light not turning off. Test unit and found door latch not making contact with the door switch. Removed latch and secured latch correctly test unit and unit test good job complete.

"Arrived on site to inspect dishwasher insulation and blue light at bottom of door. Upon further inspection, the customer pointed out the insulation thats located at the bottom of the door under the unit and that theres a blue light emitting at the bottom of the unit. I advised that the insulation is normal and the blue light theyre seeing is from the control as its showing through the bottom of the door. I advised the customer that if I were to remove the outer door panel, that they would be able to see that the door is not sealed at the bottom and thats why they can see the light. Placed the unit in diagnostics and tested showing no error codes and the unit operated as designed. No water leaks observed during service, job completed."

Arrived onsite and found unit factory vent covers had not been removed during install and were punching the door open slightly and causing the com switch to not engage during heat cycle. Repaired install issue. Unit is now operating as designed. Advised customer on repair.

"Arrived to inspect FC cooling issue. I verified items within the FC were not solidly frozen and the temperature was 33. RC was 44. Test mode 3 revealed both evaporator fans performing as designed and both evaporators were free of ice within the main evaporator assemblies. The discharge tube from the compressor was only warm for a few inches. I elected to test pressures due to the absence of UV dye. Test mode 4 showed pressures of 122/1 in step 4 and 130/4 vacuum in step 5. I continued to monitor and watched the pressure steadily climb with matching vacuum. The unit finally settled at 135/5. The compressor was working as designed and the pressures were normal, after a few minutes of setting and going into test mode. The cold discharge tube and normal pressures after testing denote a very high likelihood of moisture within the system and periodic ice restriction. There was a large ice ball on the FC evaporator cap tube, but no signs of leakage at that point or in the RC evaporator. I recovered the refrigerant and vacuumed for an extended period of 40 minutes. The unit held vacuum for 20 minutes and I charged with the MFG prescribed refrigerant charge. All operations were normal and the unit cooled as designed. No leaks observed during service."

Arrived onsite for ice maker no longer cycling. Found motor lost position. Replaced icemaker to repair. All else checks good. Unit is now operating as designed.

"Arrived on site and inspected microwave/oven combo and found there is a magnetic clip attached to the inside of the door keeping oven door from closing properly. Oven will not run when door is open. And interior light does not turn off. After removing clip started oven on a bake cycle and it is heating properly and interior light is off, took one picture. Job complete"

Arrived onsite to replace previously diagnosed parts. Plumber fixed valve. Pulled unit and replaced pump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site and inspected refrigerator and found a piece of mastic is inside fan shroud and fan blade is hitting it, took one picture. Cleared mastic and fan is now quiet, job complete"

Arrived onsite and found unit banging and walking. Found one of the legs had fallen out of place. Repaired by installing leveling leg. Unit is now balanced and operating smoothly. All Checks good. Advised customer on repair.