"Arrived onsite for WILL HEAT UP TO 50 THEN DOWN TO 30 . Upon arrival RC temp was 45 and FC was 0 . Talked to PR and SW for assistance. After a series of diagnostics on control , recommended replacing control per service pointer and both thermistors. Ordering control, harness and thermistor. Office to reschedule. ; ordrng 1 W11533211 (Control) and 1 W11396530 (Harness) and 1 W10280385 (Thermistor)"

"Arrived on site for complaints of intermittent shutting itself off. Customer states it will run fine most the time. Every so often it will shut off early. Customer is using timed dry option, and setting it for max time, 100 minutes. Tested unit on multiple time settings and on the more dry cycle. Could not duplicate issue, unit is starting up, heating, and tumbling correctly each time. If issue continues we will need a new timer. Job complete."

Arrived on site for complaints of not completing the cycle. Ran service auto test and unit completed the cycle. Inspected Gearcase and found small amount of oil on the shaft and some on the cam. Will need new Gearcase to complete. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10846191 (Wash plate)

"Arrived on site for install of previously diagnosed part. Installed new control. Set bake for 350 and monitored. Bake and broil elements working well. Unit reached 350 in 12 minutes. Tested surface elements as well and all are working as designed, took picture. No other issues at this time, job complete."

"Arrived onsite for refrigerator with freezer door handle falling off when cx pulls door open. Open inspection I confirmed this. I am ordering Freezer door handle, SET SCREW and DOOR HANDLE FASTENER. Office to reschedule.; ordrng 1 WR12X34830 (Freezer door handle) and 2 WR01X11014 (SET SCREW)s and 2 WR01X11007 (DOOR HANDLE FASTENER)s"

"Arrived on site for complaints of ice not dispensing properly. Found unit will disperse water, cubed and crushed ice with no issues. Sent video to service team. Removed bin and monitored while calling for cubed and crushed ice. Everything is operating as designed. Advised customer that occasionally loose ice, especially crushed ice, will get stuck in the ice chute. This will cause the ice chute flapper to get stuck and cause ice to not dispense. Job complete."

"Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and had no results. Called SW for assistance. Ran checks at control and seemed to complete circuit but would not drive the motor. Potentially shorted harness and control. Ordering Thermal fuse, control and main harness. Customer would like soonest available appointment and to be put on if there are any cancellations. Please contact customer for scheduling. Office to reschedule.; ordrng 1 W11310055 (Main harness) and 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 WP8557403 (High limit) and 1 280148 (Cut off)"

Arrived on site to test unit for not responding. Unit is a rentacenter with no power available to test. Advised would need power to properly test and diagnose. Manager stated once its in a customers home with power source readily available they would contact to reschedule. Job complete.

"Arrived on site for refrigerator with ice clumping up and not dispensing. Inspected unit and work area. Measured temperature in FC at 0? and ice container at 12? and continue to drop. Found signs of ice maker overfilling. Ice still has shape and some cubes connected (see SD-QuickPic). Ran ice maker fill cycle and measured water dispensed a little under 2 ounce of water. Found ice maker not completing dumping all ice and when fills water will over flow. Will need to replace ice maker to complete repair. Schedule return for Tuesday the 24th, due to customer availability. ; ordrng 1 W11557001 (IM) and 1 W11533213 (Ui)"

"Arrived onsite for dryer with no power. Upon inspection I found that the unit was put on a 20amp breaker and it needs a 30amp, I avoid cx to have an electrician come out and replace the breaker. Jobs complete."

"Arrived on site to inspect unit for giving door error code, found failed interlocks. The model on file was incorrect, updated model and ordering correct interlocks. Parts 572 service 2275 ed on cc . ; ordrng 1 W11192679 (Interlock) and 1 W11192678 (Interlock)"

Arrived onsite to install properly designed part upon arrival I installed new control and programmed the unit. And found unit operating as designed. Job complete

"Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found motor would humm but not tumble. Unit would heat. If turned by hand, the motor would catch and unit would tumble. Once stopped, the unit would not start again unless started by hand. Unit will need motor assembly and belt replacement. Submitted to AHS and approved. Motor was RWO. Returning with motor and belt. Office to reschedule. ; O-emld tckt"

"Arrived onsite for refrigerator with noisy condenser fan. Upon further inquiry I found out that the noise only happens when the fan is dirt, customer had already cleaned that fan off when I got there. Eid find some playin fan. E customer 3076+ to replace fan motor. Customer agreed and I installed new fan motor and tested unit and found unit operating as designed. Customer in full with card. Job complete."

Arrived onsite for refrigerator making noise. Up arrival noise was apparent. Found noise coming from FC fan motor. Removed outer evaporator panel and found ice buildup up to the fan. Blades hitting the fan was the issue. Unit not going into defrost properly. Did force defrost and heater did energize. Recommended replacing evaporator fan motor harness to resolve current issues. Also expressed to customer that this particular model has been have other complications. We have found in some instances that multiple issues are contributing to failures. Explained that there may be other underlying issues that would later need to be addressed. Customer may reach out to KitchenAid for possible concession. If not customer agrees to move forward with harness replacement. d 1280 for parts and 2860 for service and totaling 4130 before es. Customer was instructed on 48-72 hr manual defrost. Customer may soon be out of town so is looking to get repair done ASAP. Will reach out to office. Office to reschedule

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new thermistor and element and tested unit and found unit operating as designed. Job complete

"Arrived onsite for washer not spinning and going to straight to spin. Upon arrival tested unit. Confirmed customer issues. Inspected underneath unit and found belt off and guard broken. Called tech line for assistance due to second occurrence. Spoke to tech and recommended replacing Motor, cam, belt and guard. SR#7733572979. After parts replacement need to test to insure no other issues. Office to reschedule. ; ordrng 1 WPW10550173 (Guard) and 2 W11573574 (Guard screws)s and 1 W11026785 (Motor)"

Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and check voltage at the wall. Found proper voltage and polarity. Checked voltage going to the control and found proper voltage. I checked voltage going to the user interface and found proper voltage but the unit not turning on. Replaced user interface console and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite for door alarm chiming when door is closed. Customer stated issue is intermittent. On arrival unit was functioning properly. Called tech line for assistance. Tech stated Could be control read switch or magnet in door. SR#773357169 Left door open and indicator came on. Closed door and indicator turned off. This is pointing to being a control issue. d customer 2300 for parts and 2860 for service and totaling 5170 before es. Customer would like to move forward. Office to reschedule when part is available.

"Arrived on site to inspect unit for not powering on, found control board was not clipped into housing so the UI buttons were not engaging the control. I snapped the control into place, checked power, unit tested good."

"Arrived on site for both UI controls not responding and unit is leaking . Found leaking from fan seals from both draws . Leaking and humidity has shorted controls . Leaking was due to bezels on fan housing broken . Ordering bezel,fan housing , ui . Ordering for both draws . Call to set return Fan and gasket assembly. Ui control ; ordrng 2 W10155595 (Fan assembly)s and 2 99003605 (Vent bezel)s and 2 W10117977 (Ui control)s"

"Arrived on site to replace control and door with control, after replacing, unit tested good."

Arrived on site to diagnose a washer that is not cycling properly. Found tub sitting against large dent in left side of washer cabinet. Cabinet will need to be replaced to complete repairs. Office to set return appointment. Advised customer that unit is not to be used until repair as outer tub can easily be damaged in its current state.; ordrng 1 W10676680 (Cabinet) and 4 WPW10687506 (Feet)s

"Arrived on site to replace control and fan motor for vent fan not working properly, after replacing and testing, unit tested good."

Arrived on site for dishwasher not draining. Inspected unit and work area. Found heating element needs to replaced under S1730 Performed diagnostics mode and checked fault codes. Found fault code F9-E1 no drain. Tested drain pump operation and found drain pump getting voltage. Removed drain pump and found found object stuck in drain hosing. Cleared drain pump housing and reassembled unit. Performed diagnostics mode and ran test cycle and monitored operation. Found unit working as designed. Service and 1897. Customer approved and on card. Schedule return for Monday the 9th for heater replacement. # MH4V49 ; schdld next appmnt for 59 MON !

"Arrived on site for a range that has a Main Control failure. Inspected unit and work area. d the customer 1873 for parts, 1775 for and the , 60 for the core, and 381 for . The customer agreed to the repair. Replaced main control and tested the unit. The unit is now working as designed. ed full service of 4569 via card. Call complete."

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at room temperature. I found the compressor on and pulling 1 amps. I gained access to the evaporator and found no frost pattern. I am ordering a sealed system. The office will reschedule when we have eta on the parts. 3 hours; ordrng 1 W11562258 (Evaporator) and 1 W11504419 (54NRMS00 (Heat Loop to Condenser)) and 1 W11506623 (5NKMS00 (Suction Line to Condenser) and 1 W11512423 (Condenser) and 1 W11504419 ((87 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (42NRAL00 (Capillary Tube to Evaporator)) and 1 W11504445 (54NRMS00 (Heat Loop to Drier)) and 1 W11504449 (42NRAL00 (Capillary Tube to Drier)) and 1 W11582579 (Compressor) and 1 W11504415 (88 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (75NRMS00 (Compressor to Condenser)) and 1 W11506619 (8NKMS00 (Charging Tube to Compressor)) and 1 W11506635 (Tube, Charging (14' w Schrader Valve)) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"

Arrived onsite for a vent hood with buttons that get stuck when you push them. Upon inspection I found this to be true. I attempted to replace control and found that the one I had with me was not the part need. I then cleaned the buttons of the grease that was binding them and reinstalled them and tested unit and found unit operating as designed. Job complete.

Arrived onsite to install previously diagnosed pats. Upon arrival I replace broken left grate. While doing that the customer showed me that the right one was unstable I attempted to adjust it to fix the issue but nothing work till I replaced it too. Unit operating as designed. Job complete.

"Arrived on site for complaints of ice build up. Found FC temp at 25 degrees. RC at 40. Found evaporator frozen with solid ice. Entered service mode and tested thermistors, fans, air baffle, bimetal, and heater. Thermistors passed, bimetal reading closed. Evaporator fan is working, but hitting ice so making noise. Air baffle opening and closing. Found the heater is not coming on in test 7. Will need customer to perform a natural defrost with doors open, towels down, unplugged for at least 2 days. Once defrosted will need to further diagnose. Ordering heater and returning with control and fan motor. Office to reschedule.; ordrng 1 WP12729123 (Heater)"

Arrived on site for dryer not completing cycle. Inspected unit and work area. Performed air flow test with vent on and found air flow restriction (Red light). Tested with vent off and found good air flow. Also found customer only using time dry. Spoke with customer on air flow and sensor cycles. Unit is operating as designed.

"Arrived on site for freezer not being cold enough. I inspected the unit and work area. I found the freezer at 19 degrees. I gained access to the back of the freezer and found the cover a solid block of ice. I gained access to the controls and tested the defrost circuit, I found it open. I spoke to the customer about the level of ice build up will require them to defrost the unit for 48 hours before repair.E them for the bimetal and heater. Parts 1073 service and 2705. The customer agreed. Reschedule for Monday 592 Please schedule for first am."

"Arrived on site to install previous diagnosed parts. Installed gasket under door gasket as designed. Tested FC seal and door operation. All tested good, no water leaks detected during service."

"Arrived on site dishwasher top rack falling off. Inspected unit and work area. Found left stopper failed. Installed new stopper and tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and found all operating as designed. Spoke with customer service performed."

Arrived on site for freezer not freezing. Inspected unit and work area. Found unit at 28?. Disassembled unit and inspected evaporator. Found restriction in sealed system. Will need to replace compressor and evaporator to repair. Gave customer a rounded estimate on sealed system repair and was d. on check# 1077. 1554 CK Auth# 3AEE3K

"Arrived on site to inspect unit for agitator broken, I replaced agitator and bolt, if problem continues, will need gearcase."

Arrived on site for burners too hot . Ran several tests and burners are cycling normally. Called tech line reran some checks . Recommended not replacing any parts . All is normal. Sr 7733578139Job complete

"Arrived on site to test unit for no power, customer stated after previous tech the unit would not power, tested unit found 120 in outlet and junction, split the door and found UI was not connected, connected UI, unit is now powering on , job complete"

"Arrived on site to test unit for squeaking and grinding noise, tested unit found extremely loud noise during spin, looks under unit and found, fail gear case Deteriorated belt, and everything covered in oil, d customer 5486, customer stated that he already has a new unit on hold and will not more then 336 for repair, advised customer to buy a new unit due to repair cant be made for that price, ed 1554, job complete"

"Arrived on site to test unit for no heat, took unit apart, tested heating element and sensors all is good, powered unit back on, unit is heating, put unit back together, and started multiple time, unit has no issues with heating, noticed that outlet is worn out and needs to be replaced,some arcing is present on L2 prong, advised customer if issue returns, replace outlet before calling us back, at this time unit is running as designed job complete"

"Arrived on site to test unit for no heat on bottom oven, tested unit found blower not running at desired RPM, also found shorted TOD replaced blower and TOD, tested unit, 7nit now running as designed job complete"

"Arrived on site to test unit for no power, tested unit found no voltage in outlet, located breaker and reset it, still no power on outlet, advised customer to contact electrician and resolve voltage issue, ed 1554, job complete at this time"

"Arrived on site to test unit for timer issues, tested unit found the unit does not shut off when reaching cycle complete, replaced timer, tested unit , unit now running as designed, customer has okay ventilation but advised customer to get the vent cleaned by a professional, provided dryer vent wizard number, job complete"

Arrived on site for dead dishwasher. Found control non responsive. Getting voltage to unit . Found ui shorted out bye ation. Informed claims . Informed tenent and landlord pest ation voids any warranty. No leaks detected at time of service.job complete .

"Arrived on site ,replaced sensor. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Unit in 31 Arrived onsite for vent hood tripping breaker. Upon arrival tested unit. Found wiring incorrect. Tested again and did not trip breaker, tripped GFCI. Ran extension cord to other non Gfci outlet and unit is functioning properly. Customer will need an electrician to resolve the issue. Job complete"

Arrived onsite for refrigerator door not closing properly. Upon inspection found left side door with mullion not catching. Removed mullion for inspection and found worn and lots of play up and down. d customer for replacement. d 1170 for parts and 2360 for service and totaling 3550 before es. Replaced mullion and door is now closing properly. Tested multiple times and had customer test. Job complete

Arrived onsite for refrigerator water filter stuck. Upon arrival tested unit. Found filter would not eject. Pulled cover and inspected. Found ejector snapped off. Reassembled unit and tested. Filter ejector is now operating. Customer has filter. Purged approximately 3 gallons of water for preparation of filter and lines. Job complete

Arrived on site to install previous diagnose parts. I replaced the motor and capacitor. I tested the unit and found it working properly. Job complete.

"Arrived on site for washing machine not draining. I inspected the unit and work area. I gained access to the drain pump and put the unit into a drain and spin. I put my finger against the impeller and could feel it vibrate but not move. I rotated the impeller with a pick and found no resistance. When the basket was spinning I could hear some noise from the bearings. I gained access to the bearings and found the, starting to leak. I spoke to the customer about what was needed and he decided to purchase a new washer. Customer diagnostics fee with card. Autho EC994F 1554"

"Arrived on site , replaced igniter . Tested burners . All checked normal lighting . No gas leaks detected at time of service. Job complete"

Arrived on site on site for wall oven combo being stuck on microwave and the buttons being none responsive. I replaced the console. The unit is working as designed. Job complete.

"Informed customer unit is out of warranty, and would have to charge for visit . She will reach out to whirlpool for any concessions. Looking at video and talking to customer, unit will more then likely need new UI."

"Arrived on site to replace evap motor, evap harness and evap thermistor per previous diagnosis. Replaced parts, tested unit, unit working as designed. Found top right corner of FC door gasket not sealing properly. Formed gasket with heat gun. ed remaining of 3658. Job complete. 3658 # 99W934"

Arrived onsite for Reset the breaker after bad weather and now the oven does not come on. Upon arrival test unit and found power to unit but UI is not responding. Shut off power to unit for 5 min. Powered unit back on and UI has reset and now responding.test unit by preheating oven to 350. Unit is operating as designed. Job complete

Arrived on site with KB to further address noisy dryer. Found nothing broken. All rollers and idler pulley wheel are good. Found that the dryer is just rattling and noise is not coming from anything out of position or broken. Put pads and tape around and under motor mount and it did make it better. Job complete.

Arrived on site for a washing machine that is flashing all the LEDs and not starting any cycles. Inspected unit and worked area. Confirm the customers complaint and found the unit was stuck in store demo mode. Remove the unit from demo mode and round the unit through an auto test. The unit ran as designed. Tested the unit in a normal wash cycle on the unit began to fill and operate as designed. Call complete.

Arrived on site for a refrigerator that its frosting up in the freezer. Inspected unit and work area. Found an indentation in the door gasket about 2 inches long causing the frost buildup in the top of the freezer. Checked the slides and found them to be working properly. Replaced the freezer gasket and tested the unit. The unit is ceiling as designed. Advise the customer to give the unit a couple hours to allow the gasket to seal properly but the unit is working as designed. Call complete.

Arrived on site to diagnose cooktop that is cracked. Examined burners and cooktop and found heat cracks at front right section. Found cracks originated from bottom with no sign of improper use. Replaced cooktop. Call complete.

"Arrived on site for a washing machine thats making a clicking sound and is not washing clothes. Inspected unit and work area. Confirm the customers complaint and check underneath the unit. Found evidence of oil buildup underneath the washer indicating that the gear case hit was failing. Eid ask the customer if they would care to get that replaced as well. The customer stated that they were not interested in doing any other repairs besides just getting the washer to work for the time being due to potential cost. Found the shifter had broken and d the customer 692 for parts, 1775 for and the , and 204 for . The customer agreed to the repair. Replaced the shifter and tested the unit. The unit is now working as designed. ed full of 2631 via card. Call complete."

Arrived on site to diagnose refrigerator not making any ice. Attempted to cycle unit and found it unreaponsive. Checked unit and found fill cup full of ice. Steamed out ice and removed icemaker. Found Styrofoam in the fill cup from the fill tube insulation. Replaced icemaker and used some silicon to cover the insulation. Tested and verified all working as designed. Call complete.

Arrived on site for arrange that wont light the left front burner. Inspected unit and work area. Found that the unit would ignite the bridge in between but not the left front element. Removed the cooktop and found one of the connectors on the element broken and not connected with the wire. Replaced the element and tested the unit. The unit is now working an operating as designed. Call complete.

Arrived on site to diagnose refrigerator not making ice. On arrival found Temps in both compartments good. Tested icemaker cycle and found icemaker unresponsive. Replaced icemaker and tested cycle again. Verified unit is cycling aa designed. Call complete.

Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Tested operation to verify failure. Removed ice bucket and realigned. Tested dispenser operation and found working as designed. Spoke with customer on service performed and user care guide. No water leaks detected during service.

Arrived on site for range oven not heating. Inspected unit and work area. Tested operation to verify failure. Gained access to spark igniter and tested unit. Found spark igniter sparking but not as designed. Mead incoming voltage to module and found correct. Removed failed spark module and spark igniter. Assembled unit and tested operation. Monitored unit cycling. Unit is working as designed. Called Whirlpool tech support and spoke with Chris (SR# 7733571673).

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found that its making a rattling noise and a thumping noise. Eisassembled the unit and found a large amount of white powder substance inside the unit (before photo). I found the customer is using too much detergent along with an Oxy powder when washing clothing. I found the powder is setting on the rollers and tension pulley and causing them to gum up. Also found the exhaust pipe is loose and rattling. Using my shop vac, I cleaned the unit (after photo) and moved and replaced the rollers, tension pulley and belt. Cleaned the axles to the rollers. Using some sound pads, I secured the exhaust pipe at the back panel and where the pipe meets the blower housing. Reassembled the unit and tested and unit is operating as designed. I advised the customer of my findings and repairs. No lint observed at the end of service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new pads (all of them). And tested unit and found unit operating as designed. Job complete.

"Arrived on site ,replaced sensor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete. Part 350. covered . Please charge to CC on file for part only . Job complete."

"Arrived on site to replace previously diagnosed gear case, belt, cam and wash plate, replaced parts wash plate was rusted on and had to break it out, tested unit , unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not heating past 300, tested unit found sensor reading 53 degrees but room temp is 75, replaced sensor tested unit to 350, unit is now heating properly, temp probe and unit reading correct temperature, job complete"

"Arrived on site to test unit for not draining all the way, tested unit in diagnostics found something rattling during drain and water not emptying from. Tub all the way, removed drain pump and found broken impeller, replaced drain pump and control as precautionary, leveled unit, tested, unit now running as designed no leaks detected job complete"

Arrived on site to test unit for not completing cycles. Found error code f0e9(off pause). Found FR suspension was not set properly into bushing and tub was sitting against FR corner. Set suspension properly and leveled unit. Unit working as designed. Advised customer on loading procedures. No leaks detected. Job complete.

Arrived on site to test unit for not cooling. Customer stated previous companies have performed multiple sealed systems. Found refrigerant leak from RC evap. Also noticed cracks in linear. Customer stated she didnt know about the cracks but did have a lot of ice building up where cracks were present as mention to previous companies. Unit needs a sealed system for cooling but with linear compromised not confident any repairs would hold as voids in insulation are non repairable. Job complete.

"Arrived onsite for dryer not heating. Disassembled front and began diagnostics. Determined short to be in the resettable cutoff. Reset and tested all checks good. Unit is now operating as designed. Advised customer it may be adble to have duct cleaned to prevent backflow and overheating problems, but that any other kind of airflow obstruction could have caused an issue even an over large load. second appliance service and of 1528 after ."

"Arrived on site for an ice maker not working after prior install. I checked temps and found them within range. I then jumped the IM and found it would fill, but not harvest. I then checked voltage to the IM while jumping the harvest and found a good 120VAC. This indicates a faulty IM installed. I replaced the IM again and then tested the unit. I ran a full harvest and fill, and found the unit is now working as designed. No fee ed due to call back replacing part within 1 year warranty. Call complete."

Arrived on site to test unit for not heating. Found unit heating properly but venting to exterior is restricting air flow. Advised to have maintenance clear venting to fix issue. Job complete.

Arrived onsite for dishwasher not completing cycle. Upon arrival put unit in diagnostics and found stored error code for wash motor not energizing. Tested unit and motor was not responsive. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for refrigerator section not cooling. Upon arrival customer stated that unit has been cooling over the past five days. They cleared items out and turned the cooling down. Then noticed the unit was cooling and freezing items. Turned temperature back to normal and unit has Ben cooling since. Inspected unit and found no excess condensation of frostice buildup. Unit is functioning properly. Only for . Job complete

Arrived on site to test unit for not turning on. Found vent tube was full of water. Record console and found connection was not set properly. Secured connection and unit powered on properly. Unit failed ventilation test. Advised maintenance venting needs to be addressed as water seems to be coming in from venting. Job complete.

"Arrived on site to test unit for not draining. Found drain pump struggling to drain. Removed drain pump and found no obstructions. Replaced drain pump, tested unit, unit working as designed. Installed high drain loop. No leaks detected. Job complete."

"Arrived on site to test unit for clickingtapping sound. Found harness from control was not secured tapping against cabinet of unit. Secured connection, tested unit, customer satisfied with improvement. No leaks detected. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced door switch. Tested unit and unit is functioning properly. Job complete

"Arrived on site for install of previously diagnosed parts. Installed new start switch and tested, found no change. Installed new wiring harness and tested, found no change. Installed new timer and tested. Unit turned on, tried to tumble, but shut off right away. Checked voltage under a load and voltage is dropping off from 120 to 10. Took pictures, and sent video to service team. Ad used customer to have an electrician fix the supply issue. Job complete."

Arrived on site for dishwasher leaking water. Inspected unit and work area. Found standing water in unit. Customer stated that it was filling when not using. Performed diagnostics mode and tested operation. Found inlet valve allow slow drip to unit. Will need to replace inlet valve. Office to schedule return when ETA is available.; O-emld tckt

Arrived on site for complaints of frost in freezer. Found unit has been unplugged for a few days. Customer stated that a ton of frost in freezer. Also said the RC stopped cooling. Tested fan and heater and both are working. Will need main control. Ordering extra parts just in case. Office to reschedule.; ordrng 1 W11250318 (Gasket RC) and 1 W11446726 (UI) and 1 W11369036 (Fan motor)

Arrived on site for Bleach and fabric cups not draining . Ran valve and was getting water flow but cups only filled . Ordering cups and will need to replace valve . No water leaks detected at time of service. AUTHO. Call to set return ; ordrng 1 W10554110 (Bleach) and 1 W10553370 (Fabric) and 1 Autho

"Arrived on site for ui flashing error code . Found ui buttons not responding except cancel drain . All connections are correct . Ordering UI ,control, jumper . Button console . No water leaks detected at time of service. Call to set return ; ordrng 1 W11368911 (Ui control) and 1 W11305308 (Control) and 1 W11028004 (Jumper) and 1 W11367678 (Console)"

"Arrived onsite for bake function not cycling properly. Upon arrival found when bake function is selected the unit will energize the gas valve and the spark igniter. However once lit the igniter will continue to click. The flame is not being sensed. Ordering the Ignitor, harness igniter, DSI board. Office to reschedule. ; ordrng 1 WP9758079 (Bake ignitor) and 1 W11162730 (Dsi) and 1 W11258611 (Control) and 1 W11161843 (Ignitor harness)"

"Arrived on site to inspect unit for not working and giving error code, found unit was leaking, found water was overflowing out of the tub, ordering wash motor and spray arm to correct issue. ; ordrng 1 W11416362 (Motor) and 1 W11048456 (Spray arm) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for noise, FC not cooling and no ice. Found FC evap completely frosted over. Unable to removed evap cover without causing further damage. Attempted many times but advised customer unit would need to be thawed out to diagnose properly. ed of . Office to reschedule. ; ordrng 1 WP12729128 (Heater) and 1 WPW10675033 (Control)"

"Arrived on site to install previously diagnosed parts, wrong parts where ordered. Did further inspection and found the switch to power on the compactor malfunction. Rd CX 1267 parts and 2325 CX previously 1554 remaining will be ed at completion. Office to order parts and reschedule for service. ; ordrng 1 675382 (Switch)"

"Arrived on site for complete no cool. Found fans and compressor running,room temperature in both compartments,removed fresh food evaporator cover,found traces of oil on evaporator,ran diagnostics test 4 no frost forming on evaporator diagnosed a leak in the system. Ordering evaporator,compressor way valve and drier,repair covered by manufacture sealed system warranty. Customer had unit pulled out from installers that damaged doors gave estimate for new doors. Parts 23780 shipping 1500 3375 . Customer will call into office if they want doors replaced. ; ordrng 1 W10779331 (Compressor) and 1 W11590197 (3 way valve) and 1 WPW10643261 (Ff evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

"Arrived on site for dishwasher, inspected unit and work area. Could not test anything as the UI is not responding. Will need to replace UI and housing. Office to reschedule once UI CONTOL is received. No water leaks detected. ; O-emld tckt"

"Arrived on site to install previously diagnosed parts, wrong part was ordered, office to order parts and reschedule for repairs. ; ordrng 1 W11173813 (Door) and 1 W11175576 (Panel control)"

"Complete: When start is pressed there is a Grinding noise. No lights.Found: it was the drain pump attempting to pump out waster that was not there.Checked: cam,shifter gearcase. All good. Funded in diag: unit operating as designed except the there is a squealing noise going int spin.Black mark on pulley indicating a stretched belt I am ordering the belt and pulley to be replaced at the same time to provide the new bet with a fresh meeting surface.E customer 3184+ to replace belt and pulley customer agreed and in full with card +. Rescheduled for the 05052; ordrng 1 W11239857 (Belt) and 1 W10721967 (CAM)"

"Arrived on site to diagnose washer that is not spinning clothes out. Ran unit and found control recycling and resetting when spinning and agitating. Called tech line, SR7733566678. Tested voltage and found voltage consistent at control. Tech Line recommended we replace the actuator and lower harness to resolve, since issue sounds like its in the harness. Ordering lower harness, control and shifter. Office to schedule. ; ordrng 1 W11448788 (Lower Harness) and 1 W11170317 (Control)"

Arrived on site for refrigerator not cooling. Find arrival confirmed complaint not to further inspection found that the evaporator fingers running but the compressor and the condensers handbook were failing to start. Sound compressor and fan receiving the proper voltages and found the unit had a major sealed system issue that it also lead to the heat exchange between the divider wall both compartment internally exploding and causing a massive liner and insulation failure in the FC side rendering the unit unrepairable due to the amount of liner damage done. Well need findings reported to AHS. Call complete ; ordrng 1 Cnote (Needs ahs reporting)

Arrived on site for washer not draining. Inspected unit and work area. Tested operation and found unit humming. Removed pump from motor and tested. Found drain pump locked up. Will need to replace drain pump. Off to schedule return when ETA is available.; ordrng 1 WP3363394 (Pump)

"Arrived to inspect ice production issues. The ice within the bin was very wet and had the appearance of melting and re-freezing. The ice maker housing was 26 and the FC was 20, too warm for consistent ice production and I allowed the thermal probe to sit in the FC for 20 minutes with very little change and constant compressor operation in CX mode. I removed the lower unit cover and found the discharge tube at the compressor was 134 and near the condenser, had d to 122 within 10 of the compressor, with no condenser fan operation. Testing in mode 5, the compressor made a strange struggling sound at low speed and was quite loud in high speed mode. The sealed system cannot maintain temperatures and the compressor is in early failure. RH RC door gasket required replacement due to the flaps at the top and bottom being torn. Office to contact the CX to arrange return service for three hours, sealed system service and gasket replacement. No leaks observed during service. ; ordrng 1 W10407146 (Gasket, RC) and 1 W10276644 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Access Port) and 1 3HourService (Sealed System and Door Gasket)"

Arrived on site for fridge not producing water. I inspected the unit and work area. I found water not flowing through the reservoir. I found the reservoir frozen over. I inspected the fan scroll and found it not sealing along the back wall and the foam damaged. I am ordering the fan scroll to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11504913 (Fan scroll)