Arrived onsite for a refrigerator to replace the previous diagnosed parts. We replaced the lower door hinge and the side trim pieces. The door is working as designed and it is quiet. Call complete.

"MED5630HW2 Arrived to inspect difficulty starting cycle. During testing, I found the unit would respond to temperature settings very erratically, skipping settings and randomly changing. I removed and replaced the console and tested. Operational test good."

"MHW5630HW3 Arrived to inspect cycle starting issues. I discussed the issue with the customer and advised on starting the cycles, after selecting cycles. Operational test good, no leaks observed during service."

Arrived onsite and found unit intermittently power cycling itself. Replaced the HV control and UI. Was unable to replicate symptom before or after repair. Advised customer to observe for sign of repeat failure. Unit is now operating as designed. Called to report findings to safety. Spoke with Kent. Sr#7737303022

"KBFN502ESS01 Arrived to install previously diagnosed and ordered parts. I found the unit cold upon arrival, FC 5? and RC 43? and the FC evaporator was completely encased in frost, with ice at the lower portion of the evaporator and defrost element, denoting a working defrost system. Further inspect revealed the FC lower drawer had a rigid, open cell foam block placed in the area of the light switch contact point. The block prevented full closure of the FC door and likely the cause of the persistent evaporator freezing. I removed the block and defrosted the evap, noting the unit started cooling as expected. The customer will contact us if issues persist. Warranty applied to service, no leaks observed during service."

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found control is powered and sending voltage to console. Console is not responding. Ordering console. Set to return Tuesday 26th.; ordrng 1 W11413566 (Console) and 1 W11406681 (Control)

"Arrived on site with assistance from another tech sm. Removed defective panel,installed new panel checked with customers approval,reinstalled trims tested door operation good."

Arrived on site to test unit for water in drill pan. Removed drip pan and cleared water. Test unit and unit test good job complete.

Arrived on site to replace inlet hose. Replaced hose test unit no leaks present job complete.

"Arrived onsite for dishwasher not working. On inspection found that the circulating pump is not working. Pump is on order, office to reschedule once part arrives. No water leaks detected during service. ; O-emld tckt"

Arrived on site to test unit for unit not washing. Found unit not getting water. Turned water on under sink test unit and unit test good job complete.

Arrived onsite for no water function. Began tracing water and determined the reservoir to be frozen. During reservoir access found packing foam blocking significant airflow near the reservoir. Removed. Thawed the reservoir and observed restored flowing water. Set the fridge and freezer to lowest setting and advised the tenant to adjust slowly observing for overcooling. Unit is now operating as designed.

"Arrived on site for a washing machine that will not power on. Inspected unit and work area. The customer had unplugged the unit after the unit was unresponsive and has not tried it since. I confirmed the customers complaint, and as the unit was plugged in, I found the unit stuck in a drain. held down the start button for 5 to 7 seconds for the drain pump to check off and turn the unit back on. On the unit illuminating and working as designed. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit worked and operated as designed. I started a cycle and found the unit working in operating as designed. I did explain to the customer that if their unit gets off balance that this can happen, and that they just need to press and hold the start button until the drain pump stops to cancel out the cycle. The unit is working as designed. Call complete."

"WRV986FDEM01 GP arrived on site to install previously diagnosed and ordered parts. Installed the LH &RH stops, removed and replaced the adapter and replaced the door gasket. Properly seated and sealed the drain tube and leveled the unit. No water leaks observed during service."

Arrived onsite to install properly diagnosed parts. Upon arrival I installed the new sump&motor W11613479. And tested the unit and found unit operating as designed

Arrived onsite for a rand with a damaged cooktop. Upon arrival I inspected the top and found that the Silicone was damaged. I will return with the cooktop on 09/22/23; schdld next appmnt for 9/22 FRI !

"Arrived on site for washer not staying balanced during final rinse/spin. Upon arrival found the following errors: F8E1, F5E4, F0E2, F0E1. Inspected rotor and stator and found no failures. Dampener rods were intact. Found inlet valves failing and will need office to reschedule due customer not being available for repairs. Ordering W11316255 valve, W11316256 valve, ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve)"

Arrived onsite for slow flooding from unknown dishwasher cause. Determined that the inlet valve was weeping into the tube and causing overflow. Ordering valve to repair. ; ordrng 1 W11434044 (Inlet valve)

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer advised that the unit was working fine and then when she went to change the cycle, it stopped working all together. I attempted to turn the timer knob over and felt, no resistance. Checked the knob and found it broken. The unit will need a new timer and knob for repair. Ordering the knob and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11675852 (Knob), O-SMS tckt"

Arrived on site to install icemaker per previous diagnosis. Replaced leaking icemaker with new. Unit should produce ice as soon as temps get back to harvest level. Repair completed.

Arrived on site to test unit for unit taking for ever to preheat and not getting to temp correctly. Test unit and found broken bake element. Replaced bake element test unit and unit preheated correctly job complete.

Arrived on site to test unit for condensation build up on horizontal mullion between pantry drawer and RC doors. Switched heater setting to always on per Techline. Advised to monitor. No leaks detected. Job complete. SR#7737337230

Arrived onsite and repaired unit by replacing the compressor. Installed uv drier and access valve. Checked for restrictions and leaks. Pulled vacuum for 20 minutes which held. recharged the system with 57g of r600a. Unit is running properly. Advised customer on repair and that normal function should be observed prior to loading the unit full with groceries.

(SV) Ui not responding correctly. Ui will activate the wrong component. Replaced ui and verified ui function by manual touch to the springs. When properly installed ui will activate on its own. Reverified the ui is functioning correctly on its own. Found glass ui plate is shorting across the buttons. Called TL spoke to Robert. Found glass panel is not replaceable SR #7737335074 Submitted for review.

"Arrived on site to install previously ordered parts. Upon arrival,customer indeed has unit thawed. Inspected defrost components and found RC drain pan bowed. Used shims to correct issue. Test drain using quart of water and all water drains correctly. Ran diagnostics to test all components and all components operate correctly. Unit is operating as designed. Job complete"

"Arrived on site found deli ui unresponsive,removed ui found broken wires at deli harness unit will need a new deli ui and deli door,tested water dispenser working cause of water issue can be due to broken wires at deli harness. Ordering a new deli door and ui; ordrng 1 W10815668 (Deli door)"

"Arrived onsite for a refrigerator not making ice. On arrival I found the bottom of the ice bucket with some ice. The customer stated it was all the ice made in the last 24 hours. I checked temps and found the temperature at the icemaker only getting down to 13 degrees. I tested the FC thermistor and found when it was in a 32 degree ice bath it was reading resistance for 37 degrees and when it was dropping it would show open at times. The thermistor needs to be replaced. The customer has received two orders from Whirlpool for the metal grille and the plastic skirt and both do not fit this unit. The mounting holes for the grille line up correctly but the punch out for the filter housing is an 1 5/16 to far to the right to go over the filter housing. I sent all this info to SR for parts research along with photos. We also called techline and spoke with Steve and we found out someone had put in a parts research for this same issue, SR# 7737341938. Techline had us move the filter housing over to the right and there was another hole there that we mounted it to and the grille fit properly. There was not a hole in the top for the other screw but the filter housing is secure. Ordering WP2188820 thermistor. Office to RS.; ordrng 1 WP2188820 (Thermistor)"

"Arrived on site to diagnose washer not draining. Verified no drain error, and pump just buzzing. The unit is stuck on a drain loop with or without the pressure hose attached. I replaced the control to resolve. Unit still did not drain, likely due to pump burning out. Replaced drain pump and tested. Verified all working aa designed. Repair completed."

Arrived onsite to replace receivers per tech line recommendation. Replaced receivers and had no effect on the door closing and gap was still present on the left side. Call tech line for assistance. Spoke to Andrew-7737173987. Tech sent up for review.

KDTE204KPS1 GP arrived on site to inspect drain loop not being adequate. Inspected and found the drain loop slightly lower than ideal. Readjusted and secured the loop in 2 locations to prevent future issues. Gave customer tips on usage. No water leaks observed during service.

"KFEG500ESS6 GP arrived on site to inspect range oven not heating properly. Set the unit to preheat to 350 degrees at 2:10 with a starting temp of 79 degrees. After 11 minutes unit claimed to preheat with internal temp of 397. Monitored the heat cycle and temperatures ranged as follows, low 327, high 373, low 323, high 373 averaging out at 349. Unit is operating as designed. Leveled the unit and I nformed the customer of my findings."

Arrived on site to install previously ordered part. Replaced console and test unit by preheating to 350. Unit preheated correctly. Unit is operating as designed. Job complete

Arrived on site for unit heating but not tumbling . Found belt broken . Ordering belt . Call to set return ; ordrng 1 W10849499 (Belt)

"KBFC42FTS03 GP arrived on site to inspect water leaking from underneath refrigerator and ice in the freezer. Upon arrival the FC door was slightly ajar on the right side and there was water pooling underneath the unit and a sheet of ice on the FC floor. Further inspection revealed gapping in the lower right side of the FC gasket and moisture where the gasket should have been in contact with the cabinet. Discovered a square of foam taped to the back of the main FC drawer on the right side making contact with the light switch preventing the right side from fully seating when the door is closed. I suspect that one of the servicer(s) that had worked on the unit prior to Appliance Express, had applied the 1/8 foam, self stick spacer, to prevent some unknown symptom. I removed the non-factory spacer and tested. The door function and fitment was as expected and the gasket started sealing around the FC cavity opening. Operational test good, no leaks of the water supply observed during service."

Arrived onsite and found ui not receiving power. Determined door harness to have continuity. Replaced main control and UI. Unit is still not operating. Verified that the control is generating power to the ui but the harness at the door connection does not have voltage. Reported findings to techline. Sr#7737335406.

"Arrived on site to inspect venthood fan cover cracked and unit not working on low setting. Upon further inspection, I found the blower grill cover is broken and not supporting the blower properly causing the blower wheel to rub on the motor conveyor (photos). According to the manufacturer parts diagram, the grill cover is to be included with the blower assembly and the part prescreened for today does not have it in the box. I am ordering the grill cover and blower assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. Unit left unplugged for safety.; ordrng 1 W11099743 (Grill cover) and 1 W11100651 (Blower assembly)"

"Arrived on site for a MW that stopes heating 3mins into heating up your food. Upon arrived I tested the unit with a cup of water and ran it for 5mins and found the the unit did heat but after 3mins the unit turns off. I am ordering the mag thermistor, control and returning with the mag, cap and diode. Reschedule for the 09/22/23; ordrng 1 W11552018 (CNTRL-ELEC) and 1 W11224856 (THRMST-FIX) and 1 W10832024 (THRMST-FIX)"

"Arrived on site to test unit for not dispensing ice. Found dispenser motor had a connection that popped loose. Secured connection, unit now working as designed. No leaks detected. Job complete."

"Arrived on site ,replaced capacitor. Ran diagnostics and all is checking normal. No water leaks detected at this time. Job complete ."

Arrived on site to install new icemaker to resolve no ice condition. Replaced icemaker with new and cycled icemaker. Verified proper harvest completion. Repair completed.

Arrived onsite for unit not heating. Upon arrival inspected unit. Found heating element failed. Replaced element and tested. Unit is now functioning properly. Job complete

(SV) Thin ice complaint. Verified thin ice. Checked reservoir and it was not full of water. Ran diag mode verified pump is working but water level sensor is incorrect. Replaced the RECIRC pump. Ran unit found unit is now filling correctly. Verified harvest. Set ice thickness to max. Job complete.

"Arrived on site to inspect washer noises. Upon further inspection, I found the unit had moved itself out from the wall possibly due to it getting off balance. I placed the unit back in its space correctly and placed it in diagnostics. Unit showed no error codes and I continued with testing in test 12. The unit operated as designed. I found the unit rocking back and forth from front left to back right. I adjusted the leveling feet and retested the unit and it continues to operate as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed failure and installed compressor, evap coil, access valve and uv drier. Pulled vac and recharged system with 68g of r600. Found no leaks and I formed customer to allow 24 hrs to stabilize temps and an additional 3 days after to fill ice bucket. Call complete"

Arrived on site to test unit for F9E1 error. Did a reset to test unit and unit heating on the microwave side and oven side no error codes. Job complete

Arrived site for a wall oven that wont keep the clock time correct. The customer stated the time speeds up. I found the UI defective and replaced it. Call complete.

"Arrived on site to inspect dishwasher door hinge not working. Upon further inspection, I tested the door operation and found it opens too fast. I pulled t( unit out from the cabinets and found the right hinge had jumped off track. I reset the hinge and tested operations and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to replace faulty door. Replaced freezer door. Unit is cooling properly. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Spoke to TG and was advised to replace just a RCA event, fan control, and user interface due to the unit prioritizing the refrigerator and the refrigerator their masters being off. Replaced all the parts I was directed to and reassembled the unit. Found the unit cooling and operating as designed but to tell the customer to call back if any other issues persist. Call complete."

Arrived onsite for unit center burner orifice not converting properly. Upon arrival inspected unit. Found orifice holder stripped. Replaced orifice holder. Tested and unit is functioning properly. Job complete

"Arrived on site for noise complaint. Listened to recorded let unit run noise is from refrigerant expanding into the evaporator,removed existing sealer,placed two sealer pads one on lower section of inlet of the evaporator and one on upper section of cap tube,placed a larger sealer pad around both pads. Powered unit on let unit run noise no longer present ; used 3 4318168 (Sealer) from stock"

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new heater and tested the unit and found the unit operating as designed.

Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Ran unit and unit is functioning properly. Unit heating and running normal. No odors found. Could not duplicate any issues. Customer will monitor.

"Arrived on site to diagnose washer that was not spinning. On arrival customer informed me it seemed like it dod spin, but after they ran their last load they checked it the next morning and stuff was not fully spun out and unit was dead. I tried to power on the unit as got no response. After several tries I was able to get the unit into diagnostic mode, where it threw an F6E2 error for UI not able to hear ACU. Ordering new console and UI to resolve, and possible harness. Office to schedule based on location, autho also needed. ; ordrng 1 W11135391 (Console / UI) and 1 W11401710 (Control) and 1 W10876600 (Drain Pump) and 1 W11409746 (Lower Harness)"

"Arrived on site ,replaced oven burner tube and center burner head . Both are lighting correctly. No gas leaks detected at the time . Job complete"

Arrived on site to test unit for frost building up in FC. Found all gaskets sealing properly. Removed frost off door switch and now working as designed. Sealed gaps between liner and cabinet with silicone. Advised customer to open and close FC door directly from center to ensure FC door closes and seals as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed parts. Upon arrival I installed the new gearcase, splutch, belt,and actuator.and I tested t unit and found unit operating as designed no leaks"

Arrived on site for rusty door panel around vent area . Send wrong door . Ordering door and badge . No water leaks detected at this time. Call to set return ; ordrng 1 W11659651 (Ss door panel) and 1 WPW10612925 (Badge)

Arrived on site for wall oven needing previously diagnosed vent. Upon arrival reconfirmed failure and installed vent. Found no further failures. Call complete

"Arrived onsite and found stripped washplate causing failure to wash. Replaced the washplate, unit is now operating as designed. All checks good."

"Arrived on site to inspect dishwasher gasket issues. Upon further inspection, I found the door gasket was hanging off the tub in the upper left corner. I was able to adjust the gasket and set it back in place. Tested the racks by pulling them out and sliding them back in and found when pulling the 3rd level rack out, the slide lock was grabbing at the gasket. I made recommendations on 3rd level rack use and its movements to my customer as there is no repair to correct this issue other than changing the way the rack is pulled out and slid back in. No water leaks observed during service, job completed."

"Arrived on site to follow up on dryer that was not running. Tested unit and confirmed no function. Checked voltages and found good 120/120. Tested safety devices and verified thermal fuse open again, ventilation good. I replaced the fuse and ran temps. I found the temp just kept rising and was not cycling. I replaced the operating thermostat and retested. I verified temps were cycling in the drum with the new thermostat. Unit was overheating due to a failed operating thermostat. Repair completed."

Arrived on site to test unit for unit not heating. Arrived on site to test unit and found no heat from magnetron. Will order new magnetron and new control board. Office to reschedule ; ordrng 1 W11646740 (Control)

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating properly, I removed and replaced the magnetron, capacitor and diode and tested. Unit is operating as designed. Job completed"

"Arrived on site for cycle not advancing and sensing light just blinks. Upon arrival, ran diagnostics and there are no saved error codes. Ran manual test and all components operate correctly. Ran automatic test cycle and unit operates correctly. Found issues customer is have is per service pointer W11648603 for 2 step start behavior. Instructed customer on use and there is no longer issues. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for washer making a grind8ng noise during agitation at beginning of wash cycle after filling. Upon arrival confirmed noise failure and traced it back to rotor/ stator motor, then found slider completely cracked and splitt8ng as well as rotor teeth breaking down. Replaced rotor and slider. Retested unit. Found noise removed and washer working as designed. Call complete"

"Arrived on site for unit not draining and door locked. Upon arrival customer stated that she pulled out filter and drained about a gallon of water. Once water was drained, door then unlocked. Ran diagnostics and got error code F03 drain pump failure. Ned to replace drain pump. Replaced drain pump and test unit. Ran a quick cycle and unit operates correctly. Ran a rinse and spin cycle and unit operates correctly. Unit is now operating as des. No leaks present at this time. Job complete"

"Arrived on site for a washing machine that is still making abnormal sounds during the spin portion of the cycle. Inspected unit and work area. The customer advised that the sound generally happens during the medium spin between the wash cycle and the rinse cycle. She advised that the heavier the load, the less the unit makes the sound, but it will still make the sound. She also said that during the final spin , the noise will be less prevalent at higher speeds. I checked the suspension and found the suspension was good. Ran the unit through diagnostic testing, and everything ran and operated as designed. I checked underneath the unit and found it a slight issue with the belt slipping on the cam. I spoke to GC and was advised to replace the belt, Kim, and actuator in case, if the shifter wasnt properly shifting the unit into a proper spin and causing possible, rubbing sounds. Went ahead and replaced all three parts. I called Whirlpool techline and spoke to Butch SR# 7737233030. I advised him as to what has been done to this unit and all of my checks. The customer requested to show him a video of the sound that she was hearing. He advised that the video did not sound completely abnormal in regards to these units. He stated that because this unit is filled with a lot of mechanical parts, that she may be hearing noises that she may have heard before or new noises from these units, but that because the unit is fully operational and working as designed, he would not repair any other parts due to, the complaint, the customer is giving. Advised that based on what the customer is saying, there is nothing that he can say that would be an issue with the unit, and that there may be some issue with the hoses off the back of the unit or water inside of the water ring making more sound during lower speed spins. The unit is working as designed. Call complete."

Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test failed ordering a new icemaker ; ordrng 1 W11658802 (Icemaker)

"Arrived on site for no ice. Removed bin found icemaker tray warped and upside down,replaced defective icemaker,ran harvest test passed ran fill test passed."

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and verified unit now working as designed. Advised customer to monitor and if issue persists to have contractor replaced faulty afci/gfci breaker. Job complete.

"Arrived on site for no,ice. Removed bin found extension stuck on icemaker housing adjusted extension icemaker ran through a cycle dumped ice and filled with water."

Arrived on site for water issues. Adjusted water lines behind drawer tested water dispenser working adjusted settings

Arrived on site to replace previously diagnosed drum. New drum was damaged in box. Needing to reorder drum. Needing to inspect drum prior to ensure no damage. Office to reschedule. ; ordrng 1 W10381481 (Drum)

"Arrived onsite for unit making loud vibration sounds during use. Called tech line as this is a repetitive issue. Austin- SR#7737324099. Recommended removing drum and isolating moving parts. Removed drum and found that motor and blower assembly are the source of the noise. Adjusted housing and internal vent, also using sound pads. Reassembled and noise was greatly reduced. If symptoms persist recommend replacing motor, blower, housing , bracket and vent pipe. Job complete"

Arrived onsite for washer shaking a lot during spin cycle . Upon arrival inspected unit. Found suspension failed. Replaced all four rods. Tested and unit is functioning properly. Job complete

Arrived onsite and replaced the diffuser for over cooling the fridge concern. Unit is now operating as designed. All. Checks good.

"Arrived on site and replaced previously diagnosed control, Ui and run cap. Unit now working as designed. Verified with Techline unit takes about 15mins to cycle and compressor kicks on. Job complete. SR#7737332572"

Arrived onsite for a washer making a grinding noise during the rinse cycle. I tested the washer in diagnostics and the unit completed the cycle and worked as designed. The only issue is the belt was very loose. I changed the belt and tested the washer in a quick wash cycle with a load of towels. The washer completed the cycle and works as designed and sounds normal. I went over piling the clothes and detergent use and amount with the customer. There were no water leaks present at the time of service. Call complete.

Arrived onsite and found unit operating with failed OWI seal ring. Ordering the OWI to repair. Advised on needed part. ; ordrng 1 W11612329 (Owi)

Arrived onsite for not filling and found unit operating with sticking fill valve. Repaired by releasing pressure and cycling. Unit is now operating as designed and filling properly. All checks good. Unit is now operating as designed.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order sump and motor rescheduled for tomorrow spoke with Kristen. ; schdld next appmnt for 9/15 FRI !

F27 code Arrived onsite for F27 error. Found oversuds condition. Made recommendations to maintenance on clearing the excess suds and prevention. Job complete

KFDC558JSS01 GP arrived on site to address concerns of slow ignition. Inspected and found that the igniter on the front left and front right burners were struggling to spark properly. Adjusted the burner heads and tested both burners and they were operating as intended. No gas leaks detected during service.

"Arrived onsite for a refrigerator that is not cooling properly, Ice cream soft in freezer. The unit had been running this way for 2-3 months now, the unit is pulling 0.6amps the voltage is at 120 steady polarity is good. This points to a ss issue. I am ordering a r600 ss. And have the office reschedule ; ordrng 1 W11635510 (COMPRESSOR) and 1 W11578004 (EVAPORATOR) and 1 Nitrogen (Nitrogen) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600ss (R600 ss)"

"Arrived on site for washer not draining/spinning cloths out all the way and shutting down during last 10 minutes to early. Upon arrival confirmed failure and found F7E7 in diagnostics. Tested motor, cap, actuator, and control but found no faults, found gearcase completely locked up and unable to go into spin. Found no foreign objects under washplate or tub. Replaced gearcase, cam, and belt. Tested u it and found it working as designed with no leaks. Call complete"

"Arrived on site for fridge powering off . Customer had video of ui displaying PO and interior lights flicking and sometimes strobing . Ran all fan tests,compressor,heater , IM tests couldnt duplicate PO . Compressor pulling 1.2 amps . Replaced control . Reran diagnostics test . All checked normal . Advised customer to monitor for 24-48 hrs . No water leaks detected at this time . Job complete"

Arrived on site for refrigerator needing previously diagnosed evap fan motor. Upon arrival reconfirmed failure and installed evap fan. Ran test 3 and found fan could run in diagnostics as well as normal operation. Found ice maker not filling properly. Found fill line kinked behind fridge. Repaired line and found dispenser and ice maker working as designed. No leaks present. Informed customer to give unit 24-48 hrs to fill bin with ice. Call complete

"Arrived on site to test unit for damaged door. Found damaged door, replaced door test unit and unit test good job complete."

Arrived on site to test unit for door falling. Test unit and found tub frame damaged. Will order new tub and bushings office to reschedule ; ordrng 1 W10909756 (Tub) and 2 WP8268990 (Bushings)s

Arrived on site to install new diffuser to resolve defrost / lack of cooling. Replaced with new diffuser per tech line recommendations. Verified a new outlet is present and dedicated. Repair completed.

"Arrived on site for dishwasher rack not working correctly. On inspection the rack was falling out when you pulled it out. Installed the new adjuster kit onto,the rack and installed it back into the unit. The rack is operating as designed and no water leaks detected during shipment."

Arrived on site to test unit for noise when unit is being used. Found noise coming from turntable. Found food stuck on wheels. Cleaned wheels and track test unit no noise job complete.

Arrived to install previously diagnosed parts. Upon arrived I installed the new leds and tested the unit and found unit operating as drain SP S84638.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the space where the unit sits was empty. After looking around the home, I found the unit sitting in the pantry and also found damage to the wall to the left of the unit (photos). Unable to diagnose the unit, I notified the office (MS) and advised of my findings and was advised to not move the unit as it will need to be installed before servicing. I inspected the unit where it sat for any visible damage to the tub or inside the unit and found packing styrofoam inside the tub at the back near the element (photo). Inspected the cabinets and found water damage on the right side of the cabinets (photos). As I was leaving the home, the builder arrived and contacted another builder and advised that the unit did not need servicing as they had already corrected the issue which was the water hose from the valve under the sink to the inlet valve on the unit had been installed incorrectly and cross threaded. No repairs made at this time. No water leaks observed during service as the unit was not installed. Job completed."

Arrived on site to test unit for humming noise. Recommend replacing left RC door gasket. Advised customer to video the noise as unabated to replicate. Office to reschedule. ; ordrng 1 W10917313 (Left RC gasket)

Arrived onsite for a MW that is leaving grease on the cabinet. Upon arrival I ran the vent motor on both speeds and found that it cam on and ran normal and found that it had good suction. Upon speaking with the customer I found that they cooked with a lot of oil which is causing the issue as the unit is moving the steam and most of the oil particulates out but Some of oil particulars may stay in the air after they turn the vent off and get stuck Tuesday cabinets. I advise the customer to leave the event running for a while after they are finished cooking to see if that improves the situation or not but other than that the unit is operating as designed. W18KKN1APL1

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi. Customer main complaint is that steam goes up into the control panel and causes the control panel to malfunction. I suggested placing a strip of foil tape on the underside of the panel to help block the steam from getting inside the UI. The customer agreed to the tape and I placed a strip of foil tape on the bottom of the panel (photo). Unit is operating as designed, job completed."

Arrived on site for refrigerator with bad tasting water. Upon arrival confirmed taste of ice cubes and tested water directly from cutoff behind unit. Found water coming into unit was tainted as well and instructed customer they would need o get ahold of maintenance to test water and possibly install a pec fill line. Units working as designed with no leaks. Call complete