Service History 608 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Hays, TX 78610

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for cancel button not working. Was able to turn oven on but cancel button not working couldnt turn it off. Will order new control board office to reschedule. ; ordrng 1 W11258611 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS01

Near Austin, TX 78749

Luis

Job Details: 06/17/2021

"Arrived on site for no lights in fresh food section and loose freezer door handle. Removed handle tightened set screw on door,reinstalled handle tested door operation good. Found burned out bulbs,installed new bulbs one new bulb defective installed good bulb in fresh food section customer will replace remaining bulb.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ03

Near Leander, TX 78641

David S

Job Details: 06/17/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78745

Luis

Job Details: 06/17/2021

"Arrived on site for no cool. Both compartments warm,fans running,removed compressor cover heard faint hissing noise,traced noise to cap tube,gave cap tube a tug and cap tube broke right at liner wall,attempted to pull cap tube out of liner to repair

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the unit going through normal cycles but not cooling evap plate, checked compressor and found it running hot, condenser fan was running, I found a dark spot on drier. Ran for 15 with no frost or cooling of evap plate. Ordering sealed system. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10200037 (drier-tube) and 1 W10482479 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WFG320M0BS3

Near Del Valle, TX 78617

Jacob

Job Details: 06/17/2021

Arrived onsite to replace control as diagnosed by previous tech. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/17/2021

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the valve not pulling in enough water to re-circulate. .; ordrng 1 W10897719 (valve) and 1 W11542867 (RECIRCULATION PUMP)

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Martindale, TX 78655

Jacob

Job Details: 06/17/2021

"Arrived onsite for unit throwing out lint through the vent tub. Went ahead and cleaned out the vent tub and saw lint fall out and pulled some lint out of the unit from the back. Let customer know that the lint catcher won?t catch all the lint and can build up in the vent tube, and just to keep the tube hose clear when ever needed to to be cleaned. No issues at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, TX 78130

Leonardo

Job Details: 06/17/2021

Arrived one site to test unit for missing door handle. Installed new door handle test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ

Near Hutto, TX 78634

Wesley

Job Details: 06/17/2021

Arrived onsite and found unit door strike assembly loose in door. Will need new door to repair. Returning with interlock assembly also. Office to reschedule ; ordrng 1 W11196131 (Door)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78758

Justin

Job Details: 06/17/2021

(M.M) Arrived on site to install previously diagnosed parts. Installed front clips and observed there was no longer gaps and that the panel was now firmly fixed to the rest of the unit. Unit now running as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model RS385PXBQ0

Near Smithville, TX 78957

Matthew

Job Details: 06/17/2021

Arrived onsite to replace previously diagnosed parts. Replaced bake element. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near McQueeney, TX 78123

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for freezing food on top shelf, upon inspection found one milk carton frozen next to damper but no other issues, changed out thermistor and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB02

Near Canyon Lake, TX 78133

Noah D

Job Details: 06/17/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit off, plugged in unit and compressor kicked, checked evap and found large spots of what seemed to be dye (did not have light) evap was also very dented. Ordering correct sealed system repair. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10570565 (evaporator) and 1 W11506635 (ACESSS)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/17/2021

Arrived on site to test unit for frost build up. Found bottom of door not sealing properly. Found door was extremely bowed in center pushing gasket upwards. Needing new door and gasket to fix issue. Office to reschedule. ; ordrng 1 W10746789 (dor-fmd) and 1 W11501317 (GASKET)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Buda, TX 78610

Kevin

Job Details: 06/17/2021

"Arrived on site and replaced motor and timer and dryer is now running properly, job complet"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Spicewood, TX 78669

Robert

Job Details: 06/17/2021

Arrived on job for complaints of not cooling in refrigerator compartment. Ran compressor test 40 and all functions passed. Replaced main control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near San Marcos, TX 78666

Andrew

Job Details: 06/17/2021

"Arrived on site to replace UI and control per techline. Found ice was not clumped toghether upon arrival. Replaced parts, and ran service test 14 got a reading of 11 degrees. Ran service test 16 and got a reading of 31 degrees. Called techline with findings. Was advised temps are in range and to monitor. Upon putting unit back together wife asked if dispenser will work now. Never knew dispenser was an issue. Wife states this whole time the dispenser is what is the issue. Customer assumed since ice was at times clumping and potentially causing the dispenser issues, the clumping was reported as the issue. Found removable motor shaft was rounded on the ends causing ice bin auger to round out. Tested unit and found with the slightest bit of resistance the teeth and the motor shaft were skipping. Recommend replacing dispenser motor, motor shaft and ice container. Office to reschedule. ; ordrng 1 AHO (AHO) and 1 W10822606 (motor) and 1 W10911314 (ice-contnr) and 1 W11228132 (shaft)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for oven not responding or turning off at around 300?. Test unit and found both ovens had bad uis will order new ui and control boards. Will need to replace all boards at the same time. Office to reschedule. ; ordrng 1 W11319204 (Ui) and 1 W11317945 (Control board) and 1 W11317944 (Control board)

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HB00

Near New Braunfels, TX 78130

Andrew

Job Details: 06/17/2021

"Arrived on site to test unit for reservoir over flowing and no ice production. Unit was working upon arrival. Checked voltage to recirculating pump and voltage was good at 13.8vac. Connected recirculating pump and pump now not engaging. Checked voltage agin and was now receiving .8vac. Verified transformer was receiving proper voltage and sending proper voltage. Replaced control, recirculating pump and drain pump. Verified voltage was correct again, tested unit, unit started to work good then stopped. Voltage was now changing erratically. Continuity through harness is good. Recommend replacing transformer and control. Returning with pumps to ensure completion on return visit. Also requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 2HRS (2HRS) and 1 AHO (AHO) and 1 W11034363 (cntrl-elec) and 1 W11325175 (PUMP) and 1 WPW10485951 (transformr) and 1 Wpw10489125 (pump)"

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6048JSS

Near Canyon Lake, TX 78132

Leonardo

Job Details: 06/17/2021

Arrived on site to test unit for light making small flickering when on low setting. Called Techline and test unit with Techline and let Techline they dont advised changing any parts or doing any repair due to unit working correctly. The lights will do that on low setting job complete. File#7731029648

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR2021TB5

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a refrigerator that is condensating in rc. Found right side of door to close to frame and compressing gasket too much. Installed new hinge and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Lakeway, TX 78734

Robert

Job Details: 06/17/2021

Arrived on job for complaints of no power. Found the power cord damaged.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Wimberley, TX 78676

Kevin

Job Details: 06/17/2021

We serviced a

GE REFRIGERATOR

Model GFE28HSHESS

Near Killeen, TX 76542

Job Details: 06/17/2021

Arrived on site and inspected French door refrigerator cooling and leaking issues.Confirmed the complaint and found the unit was leaking from a massive ice buildup on the floor underneath the storage drawer.I removed the ice buildup and noticed the gasket has lot of sticky debris on it causing it to stick to the unit when opened.Advised customer to simply wipe the gasket to prevent and further cooling issues.JOB COMPLETE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2021

"Arrived on site for refrigerator not cooling. Upon arrival found rc temps around 60 degrees. Upon further inspection found rc evap thermistor ranges at 5 ohms even from p5 1&2 connections and wasnt reading accurate temps in rc compartment. At this time unit will need new evap fan motor assembly, ui and hv control. Found no water issues or leaks in ui panel and deli drawer. ; ordrng 1 W11087438 (Rc evap fan plus harness)"

We serviced a

WHIRLPOOL DRYER

Model LER4624DQ0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2021

"(CS) Arrived on site for dryer not coming on. Upon arrival we found unit receiving 240v from outlet. Upon further inspection I found the heater ohming at 10 ohms even and not grounded. Both the high limiter and cutoff were functioning, door switch was working. Found the thermal fuse had blown. I was able to replace thermal fuse then use a pressure test kit and found unit had great air flow when vent hose wasnt connected but once hose was reinstalled found pressure were no longer within good ranges indicating a clog within wall of home. At this time unit will also need a dvc in order to complete repairs and insure thermal fuse doesnt break again. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/17/2021

"Arrived on site for refrigerator that still not cooling. Inspected unit and work area. Checked pressures on the unit and found the unit had lost all of its refrigerant. Put nitrogen into the system and checked for air leaks at the can presser and condenser. Could not find a leak on either of those. Did find the unit leaking nitrogen still very slowly. Gained access to the fresh food and freezer evaporator?s and used bubbles to try to find the leak. Still could not find the leak. I called Whirlpool Techline and spoke to Robert SR# 7730805740.

We serviced a

GE DISHWASHER

Model CDT845P2N3S1

Near Andice, TX 78628

Tommy

Job Details: 06/17/2021

Arrived onsite for dishwasher disposal making loud noise. Upon arrival found unit motor for disposal was likely burnt out heavy grinding sound. Customer informed me they got it from Home Depot and it was under warranty. Spoke with customer on getting a new one from them as we did not carry any.

We serviced a

KITCHENAID DISHWASHER

Model kdte204dbl1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/17/2021

Arrived on site for a dishwasher that is leaving soap at the bottom of the dishwasher and has a rack that will move in and out properly. Inspected unit and work area. The customer advised that her lower rack we all had popped off and they had popped it back on but it?s not rolling properly and that most of the time the unit does wash dishes but sometimes the soap is left at the bottom of the dishwasher. Confirmed customers complain about the wheel and found it not properly placed. Fix the wheel and tested the wheel rack assembly. Lower rack assembly is good. Ran unit through diagnostics and did not find any stored error codes. Ran unit through an auto test and the unit ran as designed. The customer as devised they don?t always run hot water at the sink prior to use and do use large dishes in the dishwasher on the lower rack. Went over user care guide and the unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lorena, TX 76655

Jonathan M

Job Details: 06/17/2021

Arrived on site for a washing machine that?s not spinning out clothes. Inspected unit and work area. The customer advised that the unit is spinning out clothes but that the agitator doesn?t seem to be moving the clothes around very much wen in agitation. She showed me a video of what she was talking about and also complained of a slight knocking sound on the unit was agitating back-and-forth. Placed a unit in service diagnostics and found an F7 E9 (locked rotor) error code. Ran the unit through an auto test and the unit ran as designed. Ran the unit through manual spin and agitation cycles in the unit ran as designed. I did advise the customer that the knocking sound will come when she?s using heavier loads due to the weight that?s put on the agitator when it?s trying to shift directions. I also did advise the customer that the unit has several agitation speeds and that the one she was showing me was a light agitation. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

"Arrived on site for dryer collecting lint on back of screen in lint chute. Upon arrival I ran a heat test with vent off and found pressures and temps within specs on pressure test kit and unit had a 140 degrees average temp. Upon further testing with the vent hose reattached, I then found pressures in dryer were to high causing over heating in dryer as well as extremely poor airflow. Informed customer at this time units collecting more lint in areas in shouldnt due to the restriction within vent of home itself. Instructed customer that they would need a dvc (dryer vent cleaning) done in order to insure proper airflow and escape for the lint. I then called whirlpool techline and spoke with (Chris Sr#7731028100) who instructed me that at this time unit is functioning but dvc would need to be done ASAP in order to ensure proper ventilation. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH2175XVQ2

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

"(CS) Arrived on site for microwave sparking. Upon arrival customer stated that the sparking was coming from above and behind main control. Upon further disassembly I found every component behind main control including but not limited to all high voltage equipment, noise filter & fuses, & as well as other components were heavily covered in a think layer of grease. This had led to some important high voltage wires burning through their insulation and melted around diode and other components.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

"Arrived onsite for refrigerator no cool. Upon arrival found damage to floor around fridge due likely to unit being pulled previously. Found unit compressor would not kick on likely due to rats chewing through rats in back. Unit was not accessible for back inspection. Unit will need to be pulled for repair. Ordering unit lower harness, control, starting device and capacitor.; ordrng 1 W11291133 (Lower harness) and 1 WPW10197428 (Starting device) and 1 WPW10350564 (Cap)"

We serviced a

FRIGIDAIRE DISHWASHER

Model LGBD2432LB0A

Near Temple, TX 76502

Tyler

Job Details: 06/17/2021

Arrived on site for dishwasher not cleaning dishes or drying. Upon arrival found no errors in diagnostics. Upon further inspection found heating element was slightly out of ohm range (15.1 ohms) but other then that main control and high limit thermostat were both allowing main control to send 120 volts to heater as designed. I also found wash motor had become weak not allowing water to flow properly to upper rack spray arms. After getting autho I replaced the wash motor and heating element. Reassembled and tested unit and found no leaks. Unit is no functioning as designed call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Austin, TX 78739

Kevin

Job Details: 06/17/2021

"Arrived on site and inspected cooktop and found front left element will not turn down. Disassembled Cooktop and replaced infinite switch an element will now turn down to simmer, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPQA

Near Waco, TX 76710

Jonathan M

Job Details: 06/17/2021

"Arrived on site for a dishwasher that has lights blinking on the control panel and will not start a cycle. Inspected unit at work area. Found the lights flashing sporadically and the unit not excepting any selections. I went over text she?s in found the issue would be caused due to a failed control panel or control. Found control sending proper voltage to the user interface. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHZ0

Near Waco, TX 76710

Jonathan M

Job Details: 06/17/2021

Arrived on site for a dishwasher that has a gasket that?s falling. Inspected unit and work area. The customer advised that her gasket keeps getting caught on the upper dish rack whenever she slides it out causing this issue and she?s having to keep pushing it back in in order to get it to seal. Confirmed customers complaint and replaced door gasket. Tested unit and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect wall oven/microwave combo unit microwave not heating properly. Upon further inspection, customer advised that they have to heat food several times before it will heat properly and they havent had to do that in recent years with other microwaves. I found the unit no connected to WiFi. Placed unit in diagnostics and checked error codes and found none. I noticed that the tone on the console wasnt working. I tested the components and they are all operating as designed. I tested the microwave with a cup of water and it heated properly. When I went to test again, the console would not respond. I cycled power at the breaker and retested and the unit operated as designed. Assisted customer connecting to WiFi. Job completed."

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Killeen, TX 76542

Job Details: 06/17/2021

Arrived on site and inspected dryer with heating issues.Confirmed the complaint and found the connection to the sensor had come out and wasnt connected causing the issues.Job complete

We serviced a

KITCHENAID OVEN

Model KOSE500ESS03

Near Spicewood, TX 78669

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of unit not turning on, found power supply plug was loose behind the unit, I unplugged and plugged back in to make sure the connection was secure, unit tested good

We serviced a

UNKNOWN WINE COOLER

Model n/a

Near Austin, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of wine cooler not cold, found sealed system leak,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2021

"Onsite for fridge water dispenser not working and items freezing on top shelf. Water dispenser working while onsite. C/S dispenser works intermittently. In diagnostics tested damper door, found damper was loud and not closing all the way allowing cold air to constantly flow from freezer. This also will freeze water dispenser lines, the lines will thaw during defrost making the dispenser work again for a short time. Replaced RC damper control, tested damper, unit is now functioning as designed. Also adjusted FC temp up by 2 degrees. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

Arrived onsite for oven base being damaged. Upon arrival found unit was in warranty and base had been bowed on left side of interior. Replaced bottom and unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Lakeway, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site to replace gearcase, slider, and wash basket, after replacing, I ran dlms calibration, and tested functioning of unit, everything tested good, no leaks."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Taylor, TX 76574

Wesley

Job Details: 06/17/2021

Arrived on site and found drawer not installed properly. Repaired drawer to fit properly. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD9620HC0

Near Austin, TX 78732

David Z

Job Details: 06/17/2021

"Arrived on site to follow up on noisy dryer. Disassembled unit and used sound deadening pads to insulate all contact points between inner components and the cabinet / floor plate. Used seal kit to insulate blower housing. Checked all rollers and pins and found nothing else loose. Unit is as quiet as we can get it. Ran unit and you can still hear a small amount of rumble from the drum / cabinet when empty. There does not appear to be any other repairs to perform to reduce any other noise. Unit just has slight cabinet rattle, but is fully insulated.

We serviced a

SAMSUNG RANGE

Model NX58H9950W

Near Austin, TX 78731

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose range that is not heating. Found broil is firing up as normal, bake element is not igniting. Tested igniter and found Line open.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Smithville, TX 78957

Matthew

Job Details: 06/17/2021

Arrived onsite for washer lid damaged. Upon inspection found failed lid where hinges are inserted. Will need lid and hinges replaced. Part order was incorrect. Need to order Iid and hinges to complete repair. Office to reschedule ; ordrng 1 W11130236 (lid) and 1 WP8563965 (lid hinge LEFT) and 1 WP8572974 (lid hinge RIGHT)

We serviced a

GE REFRIGERATOR

Model n/a

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect refrigerator on cool. Upon further inspection, I found the unit in the garage and customer advised that the unit was operating great yesterday and she found the freezer light not on. She advised that after she tightened the bulb in the socket, the unit shut completely off. I found the unit is plugged into a GFCI outlet and the outlet had tripped. I plugged the unit into a non GFCI outlet and the unit began to operate as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 06/17/2021

Arrived on site for CSI MW/Oven control not working. Placed in diagnostics and F6E4 came on. Cleared error code. Removed ACU control and installed new ACU control. Powered oven back on and no error codes came on. Ran bowl of water in microwave and it is heating as designed. Ran preheat in oven and it too is heating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mustang Ridge, TX 78610

Kevin

Job Details: 06/17/2021

"Arrived on site and inspected refrigerator and found condensation on ice door, customer has noticed it dissipated some since service call was made. Door is closing properly but condensation is still building. If issue continues icedoor can be replaced but it may not correct issue."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they did a normal wash and the unit failed to drain and then they did a 1 hour wash and the unit drained. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed the drain pump and vacuumed the drain area and found food debris blocking the drain. When I went to empty my vacuum, I found a piece of paper/cardboard approximately 4-6 inches long in the water from the dishwasher. I advised the customer of my findings and recommended that they clean their dishes before putting them in the unit to wash. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Austin, TX 78702

Luis

Job Details: 06/17/2021

"Arrived on site for noise complaint. Power cycled unit diagnosed noise from tubing vibrating against other tubing in compressor compartment,adjusted discharge and suction tubing power cycled unit noise no longer present"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78737

Luis

Job Details: 06/17/2021

"Arrived on site for broken heater wires on fill tube,replaced fill tube assembly,ran diagnostics icemaker passed ran fill test passed.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Austin, TX 78734

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of cooktop not working, found most of the orifices were clogged and needed cleaning, I cleaned out orifices, unit tested good. Bake and broil tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 06/17/2021

"Arrived on site for dishwasher dispenser not working. Inspected unit and work area. Found inner spring broken from holder. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRA25C

Near Burnet, TX 78611

Cliff

Job Details: 06/17/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waco, TX 76704

Jonathan M

Job Details: 06/17/2021

Arrived on site for a washing machine that wants it. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E5 (how and cold reversed) and F7 E5 (shifter fault) error code. Ran the unit through an agitation and spin test. The unit would attempt to agitate or spin but would stop and then shift back to the opposite and try again and stop. This would indicate the unit was unsure of which was spin or agitation. Spoke to SW and was advised the issue would most likely be with the actuator but could be the harness. Checked the harness for damage and could not find any. Ordering actuator and office will need to contact customer about the return date due to an out of stock part. ; ordrng 1 W10913953 (actuator)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308ESS1

Near Bastrop, TX 78602

Matthew

Job Details: 06/17/2021

"Arrived onsite for ice machine not making ice. Upon arrival put unit in diagnostics and did not get an error code. Thermistors passed, fill and pump passed, compressor kicked on and fan. Ran unit under normal operation and evaporator did not cool/freeze. Ice was never forming on evaporator. Checked grid as well and was good. Unit will need a SS repair scheduled for two hours. ; ordrng 1 2HRS (2 HRS ) and 1 SEALEDSYSTEMTECHNICIAN (SEALED SYSTEM TECHNICIAN ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Manor, TX 78653

Scott

Job Details: 06/17/2021

Arrived on site for oven not heating . Found UI not responding to commands. Found plug had not properly been installed and had backed out of molex connection . Reconnected UI to harness . Ran preheat. All checked connection . Job complete

We serviced a

GE VENTHOOD

Model JVB94SH1SS

Near Austin, TX 78730

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose telescoping hood / downdraft. Customer informed me that recently the unit got a kind of its own and would run itself up and down without the controls being touched. I plugged in the unit and tried to get it to move, however the unit is stuck in its current position and isnt moving. Unit needs switch membrane and lift control

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2021

"Onsite for FC and RC not cooling properly. Checked deli drawer harness, no issues. No ice build up on RC evap. Checked all fans and thermistors- all checks good. Put unit in force Defrost and did not hear defrost heater sizzle. Checked P2-7 and P1-2 FC defrost heater, found continuity, but no voltage present from control while in force defrost. Main control needs to be replaced. Returning with UI and FC evap harness just in case. Office to reschedule due to part availability.; ordrng 1 WPW10675033 (Hv control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Austin, TX 78746

David Z

Job Details: 06/17/2021

"Arrived on site to diagnose dishwasher that is not starting at times and not finishing cycles / not heating. On arrival ran error codes and found F7E1 no heat, F8E2 slow drain. I ran unit and could hear whistling inlet valve, but unit is filling properly. When unit went to spray, it sprayed for a few seconds and then you could hear the diverter just spinning and spinning, never locking in. This is stopping cycles from progressing. Advised customer first thing we need to repair is a new sump and motor to get the unit to progress cycles, and still may need other repairs. Ordering sump and motor, returning with control and OWI.; ordrng 1 WPW10605057 (Sump and Motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS8

Near Andice, TX 78628

Kayman

Job Details: 06/17/2021

Arrived onsite for scratched microwave door. Upon arrival I confirmed the complaint and replaced the door. I tested the unit and it is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Wesley

Job Details: 06/17/2021

Arrived on site. Unit chute visibly broken. Ordering chute to repair. Office to reschedule. ; ordrng 1 WPW10293212 (Chute)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Kayman

Job Details: 06/17/2021

Arrived onsite for dishwasher with no power. Upon inspection I confirmed the complaint. I accessed the junction box on the unit and found the neutral routed through the ground. I also found the hot side loose and not secure to the junction properly. I corrected the wiring and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78628

Tommy

Job Details: 06/17/2021

Arrived onsite for refrigerator lights not operating. Upon arrival replaced unit fc bulb and all lights are now functioning as designed. Job Completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

David S

Job Details: 06/17/2021

Arrived on site for microwave turn table not spinning. We inspected the unit and work area. We found no fault codes in diagnostics. We tested the unit using a cup of water and found the turn table not spinning. We found the turn table turned off in settings. We turned it back on and retested. We found the same result. We gained access to the microwave control and found the wiring for the turn table pinched and not allowing good contact. We corrected/repaired the wiring. We reassembled the unit and it is now working as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS2

Near Manor, TX 78653

Scott

Job Details: 06/17/2021

Arrived on site for dishwasher not heating . Ran diagnostics. No error codes . Element is coming on at end of cycle . Customer is not using rinse aid . Instructed on importance of it . No water leaks detected at time of service. Job complete

We serviced a

FRIGIDAIRE OVEN

Model FFGF3047LS

Near Elgin, TX 78621

Scott

Job Details: 06/17/2021

"Arrived on site for oven never reaching preheat . Ran ohm check on sensor all checked normal. Found amp draw was low on igniter . Replaced igniter . Ran preheat at 400:. Unit preheated normally . No gas leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Taylor, TX 76574

Wesley

Job Details: 06/17/2021

Arrived onsite and found unit air obstruction in freezer removed and cleared all ice then tested function.advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Austin, TX 78738

Brandon

Job Details: 06/17/2021

"Arrived on site for customer complaint of unit not spinning out clothes properly, found out customer was washing bathroom rugs with rubber backing, I informed customer to never put those style rugs into the washer due to the rubber backing. Tested units water valves, and in drain and spin, unit tested good. Informed customer we cant do anything about out of balance loads, I gave them some tips to avoid the issues they were having."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS01

Near Georgetown, TX 78626

Tommy

Job Details: 06/17/2021

Arrived onsite for previously diagnosed parts. Replaced unit UI and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Cedar Creek, TX 78612

Matthew

Job Details: 06/17/2021

Arrived onsite to replace previously diagnosed parts. Replaced drain pump and pressure sensor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Florence, TX 76527

Jonathan S

Job Details: 06/17/2021

"Arrived on site for washer intermittently making noise. Customer had recording on phone and was not able to distinguished noise from recording. Customer stated that the normal click noise would occur a couple of times before sound would occur and same failure was happening before gearcase was installed. Performed diagnostics mode and checked error codes, none stored. Ran manual test mode and continued to switch from fast spin to heavy agitation. Was not able to recreate failure. Address service pointer W11520474 and replaced control. Gained access to gearcase and inspected. Found signs of abnormal wear and tear on cam. Removed cam and belt, installed new. Performed calibration cycle and automatic test mode. Monitored operation in test mode and observed for possible water leaks. All tested good, no water leaks detected. Spoke with customer on service performed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Austin, TX 78747

Luis

Job Details: 06/16/2021

"Arrived on site for no ice. Found ice in mold,ran a forced harvest icemaker stopped mid harvest diagnosed a defective icemaker,installed a new icemaker,icemaker ran through a harvest and filled with water. ; used 1 WPW10300022 (Icemaker) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS1

Near Round Rock, TX 78665

Tommy

Job Details: 06/16/2021

Arrived onsite for dishwasher leaking found unit was over sudzing spoke with customer on using vegetable oil. Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/16/2021

"Arrived on site and inspected dishwasher and filled it with water, allowed it to run and drained water. Found when measured 1 foot away from dishwasher with a decibel meter application on a smart phone app and it is never raising above 44 dbs. customer did the same thing but was 1 inch away from dishwasher and it was reading 61 dB on their cell phone app. Did not find dishwasher to be excessively noisy during operation and customer provided a short video of their experience and it shows the washer motor running. Sent videos and reported to tech line, job complete 7731019734"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78628

Lou

Job Details: 06/16/2021

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and it failed to heat. I removed the control and found the microwave relay harness not connected. Connected the brown wire the harness and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Del Valle, TX 78617

Jacob

Job Details: 06/16/2021

Arrived onsite for unit not staying on even when not in use. Tested the unit. Unit managed to stay on all the way up to 350 degrees. Did see sparks coming from the relays on the back of the control. Need to order a new control. Office to reschedule ; ordrng 1 W11528352 (CONTROL)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Blanco, TX 78606

Robert

Job Details: 06/16/2021

Arrived on job for complaints of not cooling. Found the refrigerator defrost sensor out of range. Replaced harness and test. No leaks detected at time of service

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADW

Near Austin, TX 78735

Leonardo

Job Details: 06/16/2021

Arrived on site to replace valve and switch abd igniter. Opened new bad for switch and switch damaged will order new switches office to reschedule. ; ordrng 2 Wp74006955 (Switxh)s and 1 2hours (2 hours)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Lago Vista, TX 78645

Justin

Job Details: 06/16/2021

"Arrived on site for a dryer not heating. I checked voltage at the wall and found L1 to neutral with zero voltage and L2 to neutral getting 90V. This indicates a bad outlet and I advised the customer er on this. I flipped the breaker and still found the same issue. I then gained access to the heating circuit and found the thermal cutoff bad. I installed the cutoff and advised the customer to further test the unit we would need the outlet repaired, but as of now the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near New Braunfels, TX 78130

Noah D

Job Details: 06/16/2021

"Arrived on site to inspect unit for not venting correctly, upon inspection found the unit barely installed with only 2 bolts. Fixed vent and installed as found. Customer MUST have the unit installed correctly. Complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near China Spring, TX 76633

Jonathan M

Job Details: 06/16/2021

Arrived on site for a dishwasher that?s not washing dishes properly and won?t dry the dishes. Inspect unit and work area. The customer advised that the dishes do not get dry at the end of the cycle and are leaving spots on their dishes. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. The customer advised that they do not run the hot water at their sink prior to running their dishes and do not really pre-wash dishes prior to throwing them into the dishwasher. Went over user care guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Temple, TX 76502

Tyler

Job Details: 06/16/2021

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Austin, TX 78737

Leonardo

Job Details: 06/16/2021

Arrived on site to test unit for unit stopping. Found damaged wave guide not replaceable part. Wave guide shorting out magnetron and inverter. ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78739

Leonardo

Job Details: 06/16/2021

Arrived on site to replace sump and motor. Replaced sump and motor and found bottom spray arm melted. Will order new bottom spray arm. ; ordrng 1 W10860176 (Bottom spray arm)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Del Valle, TX 78617

Jacob

Job Details: 06/16/2021

Arrived onsite for to replace parts to the unit. Replaced both bottom and top interlock switches. Tested the unit. Unit blew the fuse inside the unit. Re ordered parts. Need to call tech line upon arrival.; ordrng 2 W10138793 (fuse)s and 1 W11551558 (UPPER INTERLOCK ) and 1 W11551761 (LOWER INTERLOCK ) and 1 WPW10531156 (filter)

We serviced a

GE RANGE

Model JGB630REF4SS

Near Georgetown, TX 78628

Lou

Job Details: 06/16/2021

"Arrived on site to inspect range cooktop burners not working. Upon further inspection, I found the gas supply turned off to the unit. I checked the shutoff valve and it was turned on. Checked the burner ignitors and found the back left ignitor arcing to the side and not straight up like the other burners. Contacted the Realtor and advised of the gas not being turned on and they mentioned it was on recently when the home was cleaned. I advised of my findings and they advised that it was the back left burner that wasnt working. I removed and replaced the burner head and tested the ignitor and it is operating as designed. Unable to test the entire unit due to no gas.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near San Marcos, TX 78666

Andrew

Job Details: 06/16/2021

"Arrived on site to test unit for not washing. Found error code f6e4(open float switch). Found connection wasn?t connected to float switch. Secured connection, tested unit, unit works good. No leaks detected. Advised customer to use rinse aid and purge hot water before using unit. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Killeen, TX 76549

Tyler

Job Details: 06/16/2021

Arrived on site for range giving f3e0 error code. Upon arrival confirmed error codes and then found both oven sensor and cavity sensor both had failed. I replaced both and retested unit. Found after reassembling unit that main control still couldnt detect readings from either sensor. Office will need to reach once availability of ACU is known; ordrng 1 WFC150M0JB0 (Control (Black))

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78751

Scott

Job Details: 06/16/2021

Arrived on site for dryer not starting . Found start button stuck on UI. Ran keypad test . Ordering UI and control. Call to set return . ; ordrd 1 W11314470 (Console UI) and 1 W11461185 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

Lou

Job Details: 06/16/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Recommended that my customer leave the right door closed for approximately 2 hours to allow the gasket to mold to the chassis and seal properly. No water leaks observed during service, job completed."

We serviced a

KENMORE OVEN

Model 790.9240301

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/16/2021

Arrived on site to install previous diagnosed part. Removed failed control and installed new with overlay. Assembled unit and tested operation. All tested good.

We serviced a

KENMORE DRYER

Model 110.9659124

Near New Braunfels, TX 78130

Noah D

Job Details: 06/16/2021

"Arrived on site to inspect unit for not heating, upon inspection found the unit tumbling and drying but not heating. Checked element and it tested good.

We serviced a

GE DISHWASHER

Model GDF520PSD1SS

Near Austin, TX 78735

Leonardo

Job Details: 06/16/2021

Arrived on Site to test unit for unit not washing correctly and not drying. Found dirty filter cleaned filter out and reset board and unit working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/16/2021

"Arrived on site to test unit for loud squeal. Found belt and drive pulley were slipping. Found no signs of gearcase leak or failure. Replace cam assembly and belt, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Blanco, TX 78606

Robert

Job Details: 06/16/2021

Arrived on job for complaints of not making ice. Found the compressor working properly but grid not plugged in. Plugged in grid and test.