"Arrived on site , replaced control panel . All checked normal with rest of unit . Job complete"

"Arrived on site for refrigerator freezer light out. Inspected unit and work area. Gained access to FC and found failed freezer LED module. Installed new LED module and tested operation. Tightened FC door handle. Performed diagnostics mode and found defrost cycle on ADC. Spoke with customer on differences between basic and ADC and left option to customer to change to basic defrost.tested good, no water leaks detected."

Arrived onsite for range misalignment. Upon inspection found storage drawer misalignment on rails. Made adjustment and secured drawer. Tested unit and unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not cooling, found weak frost pattern on evaporator, needs sealed system components replaced. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 4388575 (Evaporator) and 1 W10309995 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2-3 hour job)"

"Arrived on site to inspect unit for low ice production, upon inspection confirmed the unit was running slow, checked thermistors and found the freezer thermistor was out of range, ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (thermistor)"

Arrived on job to replace previously diagnosed part. After replacement test operation.

"Arrived on site and found refrigerator is from an RV. It has been removed from RV and set up in Crestview RV workshop. evaporator motor is not running, evap frost pattern looks good. Sent videos to KB/office. Office will collect for repair. Sent another video of new fan motor running to KB/office after repair, job complete.

Arrived onsite for refrigerator freezer door not opening and closing properly. Upon inspection found failing slides. Replaced slides and tested. Door is functioning properly. Job complete

Arrived onsite for microwave not turning on. Upon inspection found failed thermal fuse. Replaced fuse and tested unit. Switch are functioning and unit is heating. Job complete

"Arrived on site and replaced actuator diagnosed on previous visit, after replacement washer is operating properly, job complete"

Arrived onsite for range oven door not closing. Upon inspection found failed hinges. Used hinge kit to replace passive and active hinges. Tested unit and unit is functioning properly. Job complete

"Arrived on site and inspected dryer and found plastic front drum bearing is loose and making a thumping noise. Reset it and dryer is now quiet and operating properly, job complete"

Arrived on site to test unit for not starting. Found bad switch and latch. Replaced switch test unit and unit test good job complete.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit began to spin, it began to make a loud grinding noise. Tilted the unit back and found a large amount of gearcase oil on the rotor, all side panels and drain pump (photos) I removed and replaced the gearcase, clutch & slider and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

Onsite to install previously diagnosed parts. Replaced fill tube and fascia heater. Fill tube was frozen onsite. Made sure fill tube was clear before reassembling unit. Unit functioning as designed. Call complete.

Arrived on site for cooling complaint. Found small trace of oil on fresh food evaporator,replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site to install previously diagnosed parts. Washer would not allow me to place it in diagnostics. Getting 120 at control but not powering up. Getting solid green light on control. Console would not turn on either. Ordering console and control to return and install then also Install previously diagnosed parts. Leaving spin tube and gear case with Luis in maintenance shop on top of washer. ; ordrng 1 W11170317 (Main Control) and 1 W10888103 (Console)

Arrived on site for upper rack issues . Found right rack adjuster broken on stabilizer. Replaced adjuster . All checked normal with unit . No water leaks detected at time of service. Job complete.

"Arrived on site. Per previous diagnosis replaced main control and both upper and lower thermistors,powered unit on unit started cooling down."

"Arrived n site for dishwasher key pad no working. Per diagnostics mode and found key pad working but LED light is out on cycle options. Found control at fault. Removed failed control and installed new. Performed diagnostics mode and found all lights working. Monitored test operation. All tested good, no water leaks detected."

"Arrived on site for refrigerator ice maker not producing ice and abnormal noise coming from ice maker. Inspected unit and work area. Found ice maker cycling, continues to cycle and not sending voltage to inlet valve for water. Removed failed ice maker and installed new. Monitored ice maker operation. Found working as designed. Job completed."

Arrived on site to replace control board and console. Replaced board and tried to replace console and found console missing the electronics. Will re order office to reschedule. ; ordrng 1 W11414079 (Housing ui) and 1 W11413965 (Console assembly)

Arrived onsite for lights out in the freezer and refrigerator. Looked at the unit found that light in freezer was bad. Replaced led light. Lights came back on. No issues at this time. Job complete

"Arrived on site to diagnose a cooktop that has broken top. Found glass top cracked, but no failures to burners to indicate heat fracture. Fracture is caused by impact at front edge of glass and is not normal wear and tear. Office to inform AHS of findings.; O-emld tckt"

Arrived on site to test unit for no ice production. Found a rip in door harness shield pried at rip and found harness wires shredded. Needing new door to fix issue in SS. Needing parts autho. Office to reschedule. ; ordrng 1 LW11091610 (dor-fip)

Arrived on site to diagnose standalone icemaker not making ice. When unit is powered on the on/off button just blinks. Found that blinking on button is error for bin thermistor failure. Replaced bin thermistor. Ran unit with new thermistor and found unit starting producing as designed. Call complete.

Arrived on site to install previously diagnosed parts to resolve frozen over evap. Replaced evaporator cover and cleared all debris. Advised customer on how to remove shelves for cleaning. All is now working as designed. Call complete.

Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the unit would squeal and screech consistent with a failed roller. I dis assembled the unit and confirmed one of the rollers was stuck and would barely spin. The unit is working as designed at this time and no more abnormal noises. Job complete.

Arrived on site to replaced front burner heads and burner caps. Replaced all parts test unit and unit test good job complete.

"Arrived on site to install previously diagnosed parts. I installed the pump, trap, and sensor. I then ran a test cycle and found it running through/draining as designed. No leaks observed at the time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off at switch in ice bucket area. Turned icemaker on and no failures were found. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Checked evaporator and found no frost pattern at all, and compressor is running. Filled out sealed system checklist. Checked compressor and found it scalding hot.Unit does need sealed system repair to resolve. Attached pics to SD. ; ordrng 1 Autho (Autho)"

"Arrived on site for customer complaint of light not working and oven cooling fan staying on. Found failed UI console, and failed appliance managers. Ordering parts. ; ordrng 1 Cnote (Office to reschedule) and 1 W11297709 (Console) and 1 W11261167 (Control) and 1 W11261169 (Control)"

Arrived onsite to replace previously diagnosed parts. Replaced ice maker wire harness. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for range with gas smell while using the oven. Upon inspection I found the bake ignitor pulling only 2.5 amps and I could see it was not glowing as designed.. The customer agreed so I replaced the ignitor and tested the unit. The unit went through 2 cycles after preheat and ignited as designed with no gas smell present. I advised the customer to monitor the unit but no gas leaks were detected during time of service. Job complete.

"Arrived on site for Cycle will not advance to spin/drain. Placed in diagnostics and F1E1, F7E1. F7E5 (control fault, basket speed, and shifter fault). Found legs were raised all the way up making washer frame sit close to floor. Inspected actuator, belt, and cam. All looked good. Raised all four legs to ensure the basket would not touch the floor when customer is washing a heavy load. Removed main control and installed new control. Ran calibration cycle for new control. Ran through a casual cycle to ensure washer would drain and spin once cycle reached this point. Washer drained as designed once wash cycle called to drain. Washer spun as designed once cycle called to spin. With legs raised all the way up the basket was touching the floor causing the washer to stop operation. Legs have been lowered to prevent heavy loads from causing basket to hit the floor. Washer running as designed. No leaks detected. Job completed."

"Arrived on site to inspect refrigerator error codes. Upon further inspection, I found the unit in an RV. Customer advised that when they found the error code, they cycled power to the unit and the code remained. When they cycled power again, the unit failed to come on. I verified voltage at the outlet and got 120V. I found the UI switch membrane hanging from the dispenser area as the sticky glue had worn off. I referred back to the tech sheet and it didnt provide any information on the error code. Contacted tech support and they recommended replacing the main control and switch membrane UI. Unit was left unplugged for safety. ; ordrng 1 242167025 (Switch membrane) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to replace previously ordered parts for dryer. Replaced ui and tested unit. Found all is functioning properly at this time.

"Arrived onsite for oven emitting too much heat. Upon arrival set unit to 350 degrees and set temperature probe. Oven is cycling properly. Notified customer of ventilation areas and normal use of design. Per whirlpool service pointer W10917778 door temperatures are manufactured within UL & CSA standards for safety, but may feel uncomfortable to the touch to some customers. Unit is functioning as designed. Job complete"

Arrived onsite for unit still not powering on after voltage was corrected. Plugged the unit in and unit started. But went ahead and replaced the filter board. Tested unit. No issues at this time. Job complete

"(MM) Arrived on site for bottom mount refrigerator constantly icing up. Upon arrival I observed that the ice was located at the seal of the door indicating a seal problem. I placed a flashlight in the freezer and shut the freezer door I was able to see the light shining through in 2 places on the gasket. On the upper left and upper right corners. After closer inspection I found that the corners of the gasket had broken and the plastic inside was no longer pushing the gasket into a full, flush shape allowing for a proper seal. This has caused an air leak issue causing the ice around the door. I also instructed the customer that they may want to move the hard ice packs from the door shelf of the fridge as the expansion of these may also be making the door push open slightly.

Arrived on site to install previously diagnosed part. Removed wash plate and installed new wash plate. Ran a load of customers sheets and grinding was gone. Customer was present to hear the agitation cycle running. Job completed.

Arrived on site to diagnose a washer that is not cleaning properly. Found shifter not connected to cam assembly. Shifter will need to be replaced with updated part to complete repairs. Office to set return appointment. ; ordrng 1 W10913953 (Shifter)

Arrived on site for loose door handle and freezer light out .tightened handles . Ran voltage got 12-14v . Ordering control. No water leaks detected at time. Call to set return ; ordrng 1 W11224256 (Control)

"Arrived on site to test unit for frost build up in FC. Found air leak on top right corner of FC door. Gasket was not sealing properly and door was sagging causing upper half of gasket magnet to not have enough surface area to seal properly. Adjusted door, applied caulking around liner facia. Tested unit, unit works good. No air leaks detected. Job complete."

"Arrived on site for RF Ice Maker wont work and dispenser not working LED light flashing in RF comp. Found water dispensing and ice motor turning to dispense ice as designed. Ice bin latch button would not allow the ice bin to release. RC LED light module has a failed and will need replacement due to flickering when doors are opened. Ice maker failed. Ordering ice maker, ice bin, and RC light module to return and complete the repair. Returning will all previously ordered parts just in case. ; ordrng 1 W11185686 (Ice bin) and 1 WPW10300024 (Ice maker) and 1 W11527432 (Module Light)"

Arrived onsite for oven that is cooking un evenly and seems to be cycling at a lower temperature than designed. Upon inspection I found the ovens sensor showing 1100omhs which is within range for this model. I tested the cooktop and found almost perfect sized and color flames. I inspected the bake ignitor and orifice and it looked to be in correct position. I tested the ovens burner in bake and the flames were good shape and color. I noticed the ovens gasket was stiff or crusty and I was not able to form it back to shape this could cause hot air to escape. I replaced the gasket and ran temp checks for average temp in the oven. I found the ovens average temp was 351 when set to 350. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.

Arrived on site to test unit for door not closing all the way and unit giving f4e1 error. Called Techline and let Techline they said to replace hinges and inner door and glass door and light inside not coming could be bad bulb or switches and control board. Ordering all parts office to reschedule will need 2 hours Sr#7731027181; ordrng 1 W10687342 (Door) and 1 W11110515 (Glass door) and 1 W11325603 (Control board) and 1 W10389447 (Thermostat) and 2 W10886919 (Lamp)s and 1 WPW10128850 (Sliding arm) and 1 W11214480 (Arm) and 1 W10460457 (Sensor) and 1 2hours (2 hours)

Arrived on site to test unit for unit not draining. Test unit and found drain pump not rotating. Found pump getting power replaced pump test unit and unit test good job complete.

Arrived on site for unit not spinning . Ran diagnostics got basket speed fault . Found actuator had slipped out of cam. Replaced actuator. Ran calibration and diagnostics wash. All checked normal no water leaks detected at time of service. Job complete

"Arrived on site to inspect washer not functioning. Upon further inspection, I found the customer attempted to replace the lid switch and I found the switch in pieces on top of the unit. Using my jumper wire, I tested the unit and found that under a load, the switch harness was getting very warm/hot. In the spin cycle when the drain pump would come on, I found the pump having a difficult time pumping the water out of the tub and the switch harness continued to get hot. Due to the harness being shorted out and the connector being damaged and not making good contact with the lid switch itself, it is causing a breakdown and the capacitor is not being fully charged causing the switch to short out as well. I found the harness needs to be replaced as does the timer and drain pump; however,No water leaks observed during service, job completed."

"Arrived on site for water leaking and too much ice. Found water inlet to valve cracked,customer bonded water line to valve diagnosed unit will need inlet water tube,valve and bin thermistor ordrng 1 WPW10217922 (Tube)"

Arrived onsite for washer making loud noise while spinning and leaking. Upon inspection I found the idler pulley system would thump and knock around while spin starts up. I found the transmission sounds very screechy or chirping like metal on metal. I filled the unit with water and tested agitation. The unit began leaking badly from the tub seal and saturating the drive system components. I advised the customer on the issue and that a total rebuild of the drive system. would be needed to restore the unit to proper function.

"Arrived on site and replaced control panel, control board, and door switch diagnosed on previous visit, dryer is now operating properly,

"Arrived on site for a dryer making a rattling noise. I started the unit and could hear a constant rattling noise. I took the top of the unit off and could see no loose wires or metal on metal. The felt around the tub was still in good shape as well. I then gained access to the front of the unit and isolated the motor by removing the belt and running the unit. The noise no longer occurred, indicating the motor is as designed. I then manually turned the tub and could hear the rattle again. I isolated the blower wheel and found noise. I then solidified the blower housing making sure it was not metal on metal rattling, but the noise continued. I found the wheels on the unit to be rattling and needing to be replaced. I replaced the wheels and then tested the unit again. The sound was lesser, but still rattled. I called techline and spoke with Joel and received SR #7731028861. Joel recommended the steps I already took, and if it still occurred then it would fall under a non mechanical cosmetic failure. Joel recommend customer to reach out to customer service. I advised the customer on exactly this and that it appears to be a sound related cosmetic issue. I also provided the customer with the file number and WP customer service number.

"Onsite to install previously diagnosed parts. Replaced rotor, stator, clutch, slider. Calibrated, ran diag cycle. Unit functioning as designed. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced damaged freezer door. Tested unit and unit is functioning properly. Job complete

Arrived on job to replace previously diagnosed part. After replacement test operation

Arrived on site for washer not completing cycles and causing rinse and spin light to flash on random cycles per customer on arrival. Upon entering diagnostics I found F2e1 & f7e1 errors. When running manual and auto diagnostics cycles I found unit to be fully functioning as designed. After reset unit I ran two different quick washes but found during first test that unit allowed lid to lock but wasnt registering lid being locked. On second quick wash I found unit was locking and detecting lid being locked but it stopped detecting water lvl in unit. Reset unit again and found it functioning as designed.

Arrived on site and inspected dryer continuously running.Customer had to sync the kitchen timer with the dryer to know when to stop the unit.Confirmed the complaint and found the timer was defective and charred at the connector causing the malfunctions.Removed and replaced the timer and unit tested as designed.

"Arrived on site and inspected microwave tripping the breaker.Confirmed the complaint and found the monitor switch was defective causing the malfunction.Removed and replaced the the monitor switch and unit tested as designed during the 2 minute water cup test.While reassembling the unit I also noticed the grill is broken.Ordering the grill to complete the repair ; ordrng 1 5304472493 (GRILLE ASSY, EXHAUST STAINLESS)"

Arrived on site and inspected dishwasher issues.Found the drain pump was not draining properly.R&R and unit now functioning properly.Job complete

Arrived onsite and found bad diode causing no heat symptom. Replaced diode. Unit is now operating as designed.

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service

Arrived on job for complaints of not draining. Found the washer not draining on final drain. Checked drain line and pump both good. Replaced vent for corrosion.

Arrived onsite for unit not cooling. Saw ice buildup in the freezer. De frost the ice in the freezer. Upon further inspection. Found that the defrost thermostat needs to be replaced. Replaced thermostat. Turned unit on. No issues at this time. Job complete

Arrived onsite for unit spilling water. Looked at the unit and ran it in heavy load. No water was leaking from the unit. Saw that this particular unit fills up almost all the way to the top. Let tenant know that if the load getting put in is to big. That some leaking may occur as the water will splash over the tub to the outside. Just let tenant know to be careful with load sizes to avoid any leaks. No issues at this time. Job complete

"Arrived on site for a washing machine filling the tub when not in use. Upon arrival the customer stated that the tub will slowly fill in stand by, and even spill out the front sometimes when opening the door. The unit does drain at the end of every cycle too. During our prior services we found the unit could not be pulled out all of the way due to the gas line being to short. We would have to remove the gas line in order to service the unit, but we cannot gain access to the line. Also, the gas line does not have a shut off valve to remove regardless. I called the landlord and advised her on my findings. I let her know we will need to have the gas s turned off for safety and the units removed prior to service. The unit would then have to be reinstalled by them. The customer agreed and said she will reach out to plumber regarding the gas valve. This also sounds like a valve issue.

Arrived on site to test unit for ice build up on evap. Found ice on whole lower FC evap. Cleared ice and found a piece of foam clogging drain line. Ran diagnostics and verified heater engaging. Thermistors tested good. Found unit is a rental and temps were turned up way too high as nobody ever really opens and closes doors. Advised to set temps way lower. Set temps as recommended. All functions operating as designed. Job complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker mid harvest and stuck, checked for error codes and found a bad motor code, replaced unit and tested with no issues, temp was 0 in freezer. lowered temp. Complete"

"Arrived onsite and found blower and thermostat needed. Replaced both to repair

Arrived onsite to install previously diagnosed parts. I installed the inlet valve and tested the unit. The new valve is not leaking at this time and working as designed.

"Arrived on site and inspected dishwasher not working.Confirmed the complaint and found the water underneath the sink was turned to the off position and there was also a switch on the counter the tenant has to turn on for the unit to work.Unit filled, washed drained and heated as designed.

"Arrived on site to inspect unit for debris inside glass, upon inspection found the unit was working to specs but the customer had sprayed foam on inner glass, cleaned glass and put back together. No problems found , instructed customer on use. Complete"

Arrived on site to diagnose a washer that is not cleaning properly. Found shifter not connected to cam assembly. Shifter will need to be replaced with updated version to complete repairs. Office to set return appointment. ; ordrng 1 W10913953 (Shifter)

"Arrived on site to inspect unit for not lighting up the freezer, upon inspection found the unit building ice around top switch. Replaced bulb and I will need a new switch to fix issue. I bent the supports to fix air gap. Office to reschedule ; ordrng 1 W10847849 (switch)"

Arrived on site to test unit for no power. Test unit and found unit getting 120v but no display. Found board getting voltage but not sending it out. Replaced board test unit and unit test good job complete.

"Arrived on site for temps being off on both oven . Didnt find anything wrong with knobs or switches . Checked sensors . Both checked normal . Ran temp checks on both ovens . Upper oven was 15below ,readjusted bye +15. Lower oven oven was low bye 25 adjusted +25. Reran temp checks . Both checked normal. No other issues found job complete."

"Arrived on site to replace failed inlet tube and ice maker fill tube, after replacing, unit tested good.

Arrived onsite for refrigerator lights not coming on. Upon arrival found meat drawer damaged unit will require drawer UI and wiring. . ; ordrng 1 WPW10769076 (MD UI) and 1 W10815668 (Black stainless drawer) and 1 W11170612 (Harness)

Arrived on site to test unit for unit giving shorted keypad error found shorted keypad. Replaced console test unit and unit test good job complete.

Arrived on job for complaints of dent in door. Took pictures of door. Gasket issue is normal differential in refrigerator to freezer door.

Arrived on site to install previous diagnosed parts. Removed failed orifice holder and orifices. Installed propane orifices in new holder and installed holder and burner. Found wrong screws on part lookup and will need to research correct screws. Will need to replace rear left orifices hold and screw. Office to schedule when parts have ETA. Burners are working as designed. Inform customer if needed to use that they are able but prefer to use the other 4 burners first. ; ordrng 6 BURNERHEADSCREW (PART Research ( PIC IN SD))s and 1 W11121392 (BURNER CAPS) and 1 W11337063 (LEFT REAR HOLDER)

"Arrived on site to replace compressor and filter drier from previous diagnosis. Replaced compressor, filter drier, run cap and start device. System held vacuum for 20 mins. Charged system to specs. Found no leaks. Ideal frost pattern developing nicely on evap. Job complete."

Arrived on site for sensor error code . Found sensor not ohm correctly . Replaced sensor . Ran preheat check . Unit passed temp check . Job complete .

"Onsite for washer not spinning. C/S unit would not respond to inputs and unplugged unit. Plugged unit back in and heard drain pump continuously run and unit would not respond to any command. Drain pump 20ohms, J2 2&3. Motor cw and ccw windings 5.5ohms. Both within spec. Replaced control, calibrated, ran diag cycle, unit is now responding to input, fills agitates and spins. Also checked actuator and it has correct version. Unit functioning as designed call complete."

"Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced water, tested both valves, drain, spin, agitator, unit tested good."

Arrived onsite for oven display failed. Found issue with main control. Unit is now operating as designed.

"arrived onsite for middle back burner and left front burner not staying lilt on low simmer. Tried to adjust the flames in low simmer, still couldn?t get flame to stay on but one click of the igniter and the flame came on after a little bit of adjustment. Called tech line. Said that the unit is acting as normal. Said to use a wire brush to keep the burner heads clean, also said to adjust the flames behind the knob as well. But no parts to replace at this time. Spoke with Bruce, got sr#7731028361. No leaks at this time. Job complete"

"Arrived on site. Found protective film on water pad defective,chrome paint and letting peeling off pad ordering new pad; ordrng 1 W10792148 (Pad water) and 1 W10792149 (Pad ice)"

"Arrived on site for refrigerator top lights and freezer light not working. Inspected unit and work area. Found FC light at fault. Removed failed FC light and installed new. Tested operation. All tested good, no water leaks detected during service."

"Arrived on site for range cooktop not lighting properly. We inspected the cooktop and actually found the font right burner not lighting properly. We swapped in the burner head and tested the unit, we found it lighting every time.

"Arrived on site to test unit for oven not working. Found oven working but stopping mid cycle and acting erratic. Found error. Ode f2e1 shorted/stuck button. Ran diagnostics and error came up. Ran bake cycle and error came up again. Connections are good. Ordering control panel, control and display board. Office to reschedule.; ordrng 1 W10913685 (panl-cntrl) and 1 W11099784 (cntrl-elec) and 1 W11128223 (display)"

Arrived onsite to replace previously diagnosed parts per whirlpool tech line. Customer had already defrosted unit prior to visit and had it running 3 days prior to visit. Removed evaporator cover for inspection and all looked good. Replaced tube. Unit seems to be functioning properly at this time. Job complete

Arrived onsite for unit UI still acting up. Ordering UI and control to be replaced at the same time. Office to reschedule upon arrival of parts.; ordrng 1 W11296171 (Console)

"Arrived On site to inspect unit for not making ice, upon inspection found the unit was making ice but the drain would not clear water from unit, checked drain and drain tubing and found the tube was in Water in the drain pipe causing backflow. Zip tied drain tube correctly and tested multiple times with customer. Complete"