Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator mullion very hot and making weird noises. Upon inspection I found the center mullion almost too hot to touch. I accessed the condenser and compressor and found the fan blade had detached from the motor and was sitting on the ground. I reattached the blade and the unit is working as designed at this time. In the event of a call back please send condenser fan motor and blade. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
WASHER MAYTAG MHWE900VJ00 "Arrived onsite for washer that won’t respond to commands. Upon inspection I found the unit dead with standing water and would not power on. I unplugged the unit and plugged back into a different outlet on the wall. I was able the power on the unit and enter diagnostics. I found a stored error code for a pressure sensor failure. The pressure sensor had been replaced 2 years prior so it may be stored from that time period. I ran a diagnostics test and all tests completed with no errors. I inspected all connectors and harness for shorts or misconnections but found everything was seated as designed. I could not recreate a failure today but advised the customer to monitor the unit and let us know if it dies again being plugged into the different outlet. I tested the original outlet and the voltage bounced around I advised that if the other outlet works they will need to have the original one serviced by a licensed electrician.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
DRYER WHIRLPOOL MED3500FW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested t(e unit and found it not heating/element not illuminating. I disassembled the unit and found the element metal plate badly warped and not continuity to the element. I tested the fuse and cutoffs and they were good. Also found the rollers and tension pulley roller were badly gunked up and needed to be replaced. The belt was good. I removed and replaced the element and all four rollers and tension pulley roller and tested. Unit is operating as designed. Cleaned the lint from the unit. Rollers and tension pulley roller come from my van stock. (4392067). Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 "Arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup,of water inside the unit and tested for 30 seconds. When the unit came on, it made a loud humming noise and failed to heat. I removed the unit from the wall and removed and replaced the magnetron, capacitor and diode and retested. Unit is operating as designed. After placing the unit back in its space, I retested again and it continues to operate as designed. Job completed."
Near Austin, TX 78732
David Z
Job Details: 11/09/2020
OVEN WHIRLPOOL GBD307PRS01 "Arrived on site to diagnose wall oven throwing an error, found error is F2E6. Error is a stuck key error for the cancel circuit. Powered cycled unit. Error dropped after unit was cycled. Customer says they can also cancel the error, but it comes back shortly after. Repair needed is a switch membrane and possibly a control.Office to schedule with AHs approval.; ordrng 1 8303883 (CONTROL) and 1 AUTHO (AUTHO) and 1 WPW10161676 (swtch-memb)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the UI console and tested the unit. Unit is operating as designed. Provided the new SAID# for the customer. Job completed."
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge lights flickering. I inspected the unit and work area. I replaced the four side light. The stopped flickering, but the lights are dim. I found the drawer light is out. I am ordering two more led modules W11130208 and I am ordering the led power supply W10637153. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11130208 (module)s and 1 WPW10306786 (invrtr-box)"
Near Austin, TX 78703
Scott
Job Details: 11/09/2020
RANGE KITCHENAID KSDB900ESS0 Arrived on site for no response from then3 button all connection good . Did a hard restart . All buttons are responding after reset . No other issues found with range .
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator not making and ice and items thawing out in freezer. Inspected unit and work area. Gained access to freezer evaporator and found ice buildup up on cap tube and no frost pattern(pic SD Mobile). Will need sealed system repair. 1st time out customer had part coverage through Whirlpool. . ; ordrng 1 ACCESSVALVE and 1 BOTHEVAPS and 1 COMPRESSOR and 1 FILTERDRYER
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 "Arrived on site for customer complaint of unit not making ice, found failed water valve, I was unable to shut off water supply due. Instructed customer to have unit accessible in order for us to perform repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
WASHER LG WM3470HWA "Arrived on site for washing machine making high pitched sound and leaking from the front. Ran diagnostics and test cycle, found high pitch sound coming from back of unit when water being pumped in. Adjusted the water level on valve on wall and noise began to stop. High pitch noise due to high water pressure coming in and advised customer on situation. Found bellow misshaped and water collecting in front. Recommended customer to replace.
Near Austin, TX 78744
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and found water will not dispense, removed water filter and dispenser is now operating properly. Reconnected water filter and it is still working correctly. Installers did not engage water filter properly on delivery. It is now operating normally, if issue happens again and in-line pressure regulator will be needed, job complete"
Near Austin, TX 78702
Wesley
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite and found ice build up into fan space. Removed ice and replaced motor. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for refrigerator not producing ice. Measured temperature in ice maker housing at 27°. Inspected ice maker and found ice maker mold chipping and no water in ice maker. Performed diagnostics mode and tested RC and FC thermistor. Checked ice maker fault codes and E0 for no errors. Tested ice maker thermistor, ran water fill and cycled ice maker. Checked ice level sensor. Called tech support and spoke with Ed. Measured temperature in FC at 20° with thermal couple between 2 items. Gained access to evaporator. Ran test 4 and on step 5 found no frost pattern developing. Will need to replace sealed system. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT/ 2 HOUR JOB/SEALED SYSTEM ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRYER ) and 1 WPW10608485 (FC EVAPORATOR ) and 1 w10276644 (compressor) and 1 w10732525 (evaporator)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Arrived on site for icemaker not working. I inspected the unit and work area. I found a motor fault when I ran a ice maker harvest test. I found the water valve opening but no water being dispensed when I ran a fill test. I replaced the ice maker, and steamed the ice build up in the fill tube. I ran the unit through a harvest cycle and a fill test and it worked as designed. Job complete."
Near Austin, TX 78750
David Z
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Arrived on site to diagnose dishwasher not washing dishes. Found errors F6E1 low fill, F9E4 lower spray arm error. Tried to run diag cycle but wash motor just groaned and did not spray. Provided estimate for a new sump and motor assembly,Replaced sump and motor assembly and retested. Unit is functioning as designed and no water leaks found.
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for unit losing power. Test unit and found bad console and board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78735
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected refrigerator and found all interior lighting is off, water and ice dispenser in door are not operating. Pantry user interface is not showing any power, Door alarm on left hand fresh food door is lit and beeping. Icemaker in freezer is operating properly, refrigerator is cooling properly. Disconnected pantry user interface and lighting has returned, and door alarm has stopped. But water will not dispense and ice motor doesn’t run, found no voltage to dual valve in fresh food ceiling. Spoke with CS Will need control, UI, valve and harness to correct issue.; ordrng 1 W10865826 (valve) and 1 W11129435 (valve) and 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Austin, TX 78747
Robert
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD4950HW0 "Arrived on site and inspected dryer and found it is squeaking, disassemble the dryer and found left hand support wheel is deteriorating. Replaced all wheels and belt tensioner. Dryer is now quiet, job complete"
Near Austin, TX 78756
Scott
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Did find fridge set too low ( fc -4, fresh 36) rest temps to recommended . Cleaned up water and ice out of fresh food bottom . Job complete .; (created new UIS, deleted prior attachment to UisID 178867)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
RANGE KITCHENAID KFEG500ESS3 "Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the burners and found the front right burner inner coil doesn’t work. I tested voltage at the switch and it checked good. I inspected the element and found the inner coil shorted. I am ordering the front right burner element and scheduled return service Recommended that the customer not use the burner until repaired. ; ordrng 1 W10823729 (elmnt-surf RC)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to inspect microwave noises and no heat. Upon further inspection, I placed a cup of water in the unit and turned it on for 30 secs quick heat. While operating, the unit was making a loud humming noise and at the end of testing, the water was still cold. I removed the mag, cap, & diode and retested while I had the unit down m the wall and it is operating as designed. Once I reassembled the unit and put it back in its place, I retested and the unit continues to operate as designed. Job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY02 Arrived on site for refrigerator with water leaking from bottom. Upon arrival customer had already removed the bottom drawer from the freezer and there was ice frozen at bottom of tray all the way back to drip pan. Pulled refrigerator out and found that the old duck bill was still on the refrigerator causing the drain hose to clog. Informed customer of S38253 that the part would be covered and we needed to replace the drain tube with the new one Defrosted ice out of freezer. Unit working as designed. Call complete.
Near Austin, TX 78703
Scott
Job Details: 11/09/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site for f2-e0 error code . Found key pad having a hard time accepting commands at times . Ordering UI console . Call to set return .; ordrng 1 W11087446 (console)
Near Georgetown, TX 78628
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site to install previously diagnosed part. Removed old inlet valve and installed new inlet valve. Turned on water and no leaks detected. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
WASHER MAYTAG LAT8435AAE Arrived on site for ONLY DELICATE CYCLE WORKS PROPERLY/ON OTHER CYCLES IT WILL WORK/HUM BUT DOESN'T AGITATE DOES SPINInspected washer belts and they were good. Timer is not recognizing the setting as the dial rotates through. A timer has been ordered but it hasn’t made it to our shop. Office will call the customer once the timer is in hand to schedule next visit for install. ; saved tckt
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Arrived on site for lights not working, and the unit not cooling properly. I inspected the unit and work area. I found the bulbs in the fridge loose and not screwed in.I corrected the bulbs and found them working. I found the bulb in the freezer not working. I replaced the bulb and the light now comes on. I spoke to the customer about how to clean the condenser coils under the unit. Job complete."
Near Austin, TX 78727
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found evaporator is frosted over, replaced thermistor and changed adaptive defrost to timed. Recommended that customer defrost freezer completely, job complete."
Near Austin, TX 78744
Richard
Job Details: 11/09/2020
DRYER AMANA NED5800HW0 Arrived onsite for the dryer not working. During testing found that the control panel was not responding to any demands. Replaced main control and control panel. Dryer tested good and it’s heating complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR MAYTAG MSD2572VEW00 Arrived on site for ICEMAKER IS OVERFILLING WITH WATER AND LEAKING AND CREATING ICECICLESCustomer had turned off the ice maker approximately 6 months ago when they found icecicles on the front of the ice maker along with a block of ice that formed inside the ice bucket. I jumped the ice maker to harvest ice and when it called for water the proper amount came out and filled the mold. I also inspected the inlet valve and it looked good. No leaks detected. Job completed.
Near Austin, TX 78758
Scott
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH Arrived on site and found heater not coming on in icemaker . So rake arm was hanging up and getting stuck . Replaced IM
Near Lago Vista, TX 78645
Lou
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21S6JS0 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evaporator engulfed in ice/frost. I tests the defrost timer and it is operating as designed. I tested ohms to the element and found it open. Once I removed the ice m the evaporator, I found the element burnt out in several spots. I removed and replaced the element and bimetal and retested. Unit is operating as designed. I recommended that the customer give the unit at least 24 hours to cool completely. No water leaks observed during service, job completed"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for dented door. Saw small dent on lower left corner.Office to reschedule; ordrng 1 W11455430 (GLASSDOOR)
Near Austin, TX 78728
Kayman
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and main control. I advised the customer to get connected to WiFi to prevent anymore issues with the console. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT312CZJZ00 Arrived on site to install an ice maker. I gained access to the freezer. I installed the new ice maker into the freezer. I powered on the ice maker and it started to run through a harvest. No water leaks detected. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for electrical smell. Smell was coming from hood light socket The hood light function is not working properly. The control board is not sending proper voltage to socket. The socket showed signs of burn marks. Will need to replace control, socket and bulb. Office to reschedule. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
WASHER GE GUD27ESSJ1WW "Arrived on site to inspect washer for not spinning, upon inspection found no movement during spin, checked diagnostics and all functions didn’t work without a long drain. Ordering pressure system, will return with motor. Office to reschedule ; ordrng 1 WH12X10530 (PRESSURE )"
Near Gatesville, TX 76528
Al
Job Details: 11/09/2020
WASHER MAYTAG MVWC400XW1 "Arrived on site and inspected washer not completing cycles.Calibrated, then service tested the unit and unit tested without errors.Ran a regular cycle and unit tested as designed.Customer did advise they have several power surges monthly.Job complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for spray arms not working. Found error code f4e3(wash motor). Verified wash motor is receiving proper voltage(took pic). Needing pump and motor to correct issue. All other functions are operating as designed. No leaks detected. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
Near Georgetown, TX 78626
Lou
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL DU810DWGU1 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that the unit is leaking from the left side underneath. When I turned the unit on, I found a large amount of water coming from the left side of the unit around the fill tube. I pulled the unit out and found the fill tube not connected to the tub inlet. Using a clamp, I reattached the hose to the tub and secured it with the clamp. No further water leaks observed at the end of service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to replace board and console. Replaced both parts test unit and unit test good no leaks present job complete.
Near Austin, TX 78748
Kevin
Job Details: 11/09/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and assemble dryer and found the reason that the blower wheel broke is because The motor mounts does only attached to the dryer base by one screw. Reattached motor mounts and reassemble dryer, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 11/09/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for screw falling from broiler. Found screw hold broiler to cover. Secured screw test unit and unit test good job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
REFRIGERATOR GE DSE25JSHECSS Arrived onsite to install previously diagnosed parts. I installed the new door with all components transferred. I tested the dispenser functions all passed. The door is sealing good as well. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found drain pump getting hot and not turning. Replaced drain pump test unit and unit draining correctly no leaks present job complete.
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
REFRIGERATOR GE GTS18WCPRRWW "Arrived on site to test unit for not cooling. Found condenser fan had connection that was not connected. Connected fan properly. Turned unit back on, unit is now cooling. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for customer complaint of unit not draining, found debris in drain pump causing drain pump to fail, I replaced drain pump and cleared debris, unit tested good, no leaks.
Near Austin, TX 78703
Matthew
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMC50522HZ1 Arrived onsite for microwave not functioning. Upon inspection found unit has failed control. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for customer complaint of unit not making ice, not cooling, and running all the time. Found fresh food section at 48, freezer at 14.5 degrees, and weak frost patterns. Found sealed system issue, ordering evaporators, compressor, and drier. Also found freezer module and fresh food module failed, ordering modules. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 W10276644 (compressor) and 4 W10758333 (module)s and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer not filling. Upon further inspection, customer advised that the unit is not filling with enough water. Customer advised that they have a water softener. I placed the unit in diagnostics showing no error codes. I tested the valve manually and the cold & hot functions are operating as designed. I tested the unit and it is operating as designed. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78748
Robert
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on job for complaints of not washing. Found drain error washer not filling properly. Corrected drain issue and test . No leaks detected at time of service.
Near Killeen, TX 76543
Al
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected side by side not cooling.Unit has been unplugged for a month due to no cool.Customers sister advised a previous company (Kingdom Appliance) came out and told her she needed more Freon and he’d order the part and return to install and never came back.She advised they’ve lost several hundred dollars in food and insulin and other vital medications.Communicated through sealed system thread on sealed system checklist.Ordering compressor access valve, dye drier, sealed system tech with 2 hours and authorization.Office to reschedule the customer for return service appointment.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 W10780378 (COMPRESSOR ) and 1 W11179385 (DRIER)"
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of dishwasher not heating, ran diagnostics cycle, found unit working as designed, found rinse aid was not being used, instructed customer to use rinse aid."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/09/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to remove damaged panels. Removed UI panel and installed new UI panel. Removed scratched cooktop panel and installed new cooktop panel. Job completed.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived on site for dishwasher not cycling properly. Upon further inspection of the unit I found the unit did fill and drain fine but even with proper voltage being sent to motor the motor itself would run. I replaced needed part and retested unit. Dishwasher is now functioning as designed. No leaks before during or after repair. Call complete."
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2020
RANGE LG LRG3193ST Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78756
Matthew
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not powering on. Upon arrival pressed power button and interface blinked. Pressed power button again and unit turned on. Ran diagnostics with no issues. No error codes. Turned unit off. Tried again and unit need the power button pressed two times to activate. It seems as though the control panel has an intermittent short. Once the unit is on all cycles are functioning . Made customer aware of issues. If part is needed (W11319991 )
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer is constantly off balance. whether I have a few things or a large load. Always with blankets and towels. I think I just need to be educated on what cycles to use for what. This machine is VERY temperamental.Placed washer in diagnostics and no error codes came on. Ran a normal cycle with hot water and then with cold water. Water levels are normal. Customer will make sure to include multiple items going forward to give the washer a chance to balance itself and recalibrate in order to avoid unbalanced loads.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and control failing, I removed and replaced the console and cycled power to allow one control to process info to the other control. Then removed and replaced the main control and cycled power again and programmed the unit. Placed the unit in diagnostics and tested and unit is operating as designed. Job completed. Provided the customer with their new SAID # to program WiFi to the unit."
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to replace sockets and switches. . Replaced sockets test unit and unit test good job complete
Near Austin, TX 78747
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found fresh food temp is 30 degrees, water reservoir is frozen and will not dispense. replaced thermistor and recommended that customer leave doors open until water reservoir defrosts. Prescreened control board is
Near Austin, TX 78734
Leonardo
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDP02FRSS2 Arrived on site to test unit for upper rack not washing. Test unit and found clogged chopper blade not allowing pressure to get to the top rack. Cleaned blade test unit and unit test good job complete.
Near Elm Mott, TX 76640
Jonathan M
Job Details: 11/09/2020
RANGE GE JGB660EEJ4ES Arrived on site for an oven that is not heating properly and has a partial display missing. Inspected unit and work area. Tested unit on a normal 350°F bake and found the igniter and the gas valve coming on properly. The customer advised that the unit does he but that the center of her oven doesn’t get as hot as the edges of her oven. She advised it has always done this but wanted to know if there’s was something causing this. I advised her that the reason why is because the gas comes in at the sides under the cover plate and that because of where the heat comes in there are going to be hot spots in her oven. I advised her that we’ve been told by the manufacturers that she needs to be moving her food around inside the oven while it’s baking and to not leave it in one place due to this issue. Found display board not completing numbers on two of the number displays. Replaced control and tested unit. Unit is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 11/09/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bezel, strike, and latch and tested unit. Unit is working as designed.
Near , TX 76691
Jonathan M
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site for refrigerator that’s not cooling in either freezer or refrigerator sections. Inspected unit and work area prepped. Checked pressures and found the low side in a vacuum at -15 psi and the high side at 85 psi. Checked for leaks and found a potential leak at the lock ring fitting to the condenser. Spoke to CS and he has already ordered a condenser. .; ordrng 1 LOKRINGKIT (LOKRING)
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher over heating and upper rack falling. Upon further inspection, I found the tub badly bent/warped at the door opening. I found the door gasket missing and wrapped around the top of the tub. I found the rivets holding the tub together at the opening had popped out. I found the bottom of the outer door panel badly dented. When I pulled the upper rack out, the wheels came unattached from the adjusters due to the tub being bent/warped at the opening causing the rails to widen at the opening of the unit. Tested unit in diagnostics and the unit operated as designed, but it is leaking water at both bottom corners at the front due to the gasket missing and the tub and door being badly dented/damaged. Also, I found the drain pump not installed correctly and is leaking. I advised the customer of my findings and will have to order parts to complete the repair. I am ordering the tub, outer door panel, both hinges, door gasket, s
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator not making ice. Upon arrival I ran tests 56-59 and found an e2 error code show up Indicating the ice maker motor failed to locate the home position. After running multiple tests I found the ice maker motor was receiving proper voltage but the motor wouldn’t rotate. We will need to return with a new ice maker. Customer also stated they have been having an issue with the ice maker bucket falling apart. Upon inspecting I couldn’t replicate the issue but informed customer that once we had the ice maker repair and could test functionality further we would see how the bucket preformed then. Office already set rescheduled appointment. Customer did request TG to come back and make repairs.; ordrng 1 CNOTE (CUSTOMER REQUEST TGO) and 1 W11294907 (ICE MAKER)
Near Kempner, TX 76539
Al
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher not cleaning dishes.Found the pump, motor and control were all defective.
Near Killeen, TX 76541
Al
Job Details: 11/09/2020
WASHER WHIRLPOOL CAM2742TQ3 "Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit still did not drain.Found the drain pump was clogged with a small shirt.Cleared the obstruction, reassembled and unit tested and drained as designed
Near Copperas Cove, TX 76522
Al
Job Details: 11/09/2020
RANGE GE JB645RK1SS "Arrived on site and to photograph the damage to the top of the unit, went to clean the unit and unit cracked.Took several photos and submitted to claims; O-emld tckt"
Near Killeen, TX 76549
Al
Job Details: 11/09/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer burning smell.Confirmed the complaint and found customers rental company needs to have customers ventilation system cleaned.I left the ventilation tube off the unit so customer can dry on the first load.Customer satisfied.Job complete
Near Kempner, TX 76539
Al
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on site and inspected dishwasher customer said was completely dead.He advised since the initial call the unit began working again.I tested the unit and confirmed all aspects of the unit work properly.Job complete.Customer satisfied
Near Austin, TX 78724
Richard
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for the dishwasher panel dented. Replaced panel but during installation of handle I broke the screw off in the stud. Will need to come back and replaced the handle studs and screws. Ordering parts and office to schedule ; ordrng 2 W10316572 (screw)s and 2 W11049903 (stud)s
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace module and display. Replaced both parts test unit and left rear burner not working correctly all other 3 burner working as designed. Will need to order new hot plate. Office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 WPW10328391 (HOT PLATE LEFT REAR )
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for issues with the clock, replaced the top console per last tech. Tested for all functions and found no issues. Job complete"
Near Austin, TX 78704
Scott
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD5620HW1 Arrived on site for no heat dryer . Found one of the connections had come off the primary coil . Reconnected moles . Unit is now heating properly . No gas leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2020
WASHER SAMSUNG WF405ATPASU/A2 "Arrived on site to install previously diagnosed part. Disassembled front of unit and uninstalled old drain hose. Found significant rust on lower half of unit do to usage of unit with leak. Installed new drain hose, reassembled unit and ran test cycle. Found no water leaks after service. Unit working as designed.
Near Austin, TX 78736
Leonardo
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMC30516AS0 Arrived on site to test unit for start button not responding. Test unit and found start butting not taking command.
Near Austin, TX 78747
Kevin
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected wall oven and found interior light will turn on when door is open, when set to on at the diagnostic component activation, and through the customers app. The button for the light on the console is unresponsive. A new console will be needed to correct issue.; ordrng 1 W11296171 (CONSOLE)"
Near Austin, TX 78704
Richard
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the diffuser is causing the noise. Replaced diffuser and noise is gone. Customer also had a complaint about the ice bin clumpy up to were ice would not dispense. During testing found that the ice door is not closing allowing warm air to mix with the ice in the bin. Causing the issue. Will need to replace the dispenser door. Ordering parts and office to schedule ; ordrng 1 W11098702 (door-ice)
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for broken grate leg. Verified grate was broken. Grate kit I was sent with had right side grate broken but needed left side. Replaced left side grate customer was ok with having one new grate and one older one. Job complete.
Near Austin, TX 78753
Matthew
Job Details: 11/09/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer making loud noise. Upon inspection found failed blower wheel. Replaced wheel, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78738
Robert
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 11/06/2020
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of buttons not working. Ran diagnostics and found no issues with buttons unable to reproduce. No leaks detected at time of service.
Near Burnet, TX 78611
James
Job Details: 11/06/2020
WASHER MAYTAG MVW7230HW0 Arrived on site and tested operation. Ran automatic diagnostics and found all functions working. Ran ui test and found all buttons operating properly at time of service. Instructed customer that the buttons are capacitive touch and if pushed too hard or too soft they sometimes will not respond. Unit tests good. Job complete
Near Austin, TX 78749
Kevin
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "arrived on site and found water is still dripping into the icemaker overflowing it. Replaced water valve and it is still dripping into icemaker, unplugged the refrigerator and it is still dripping. Spoke with techline and they said the water pressure is likely not high enough to keep the valve closed. Water pressure will need to be corrected to complete repair. 7729224255."
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range broiler door damage. Upon further inspection, I found the broil door panel dented at the right and left bottom corners. I removed and replaced the door panel ad tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near The Hills, TX 78738
Robert
Job Details: 11/06/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/06/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site for oven not maintaining temperature. Inspected unit and work area. Found aluminum foil on liner. Had customer remove foil, no damage from foil. Performed temperature test on both ovens on bake mode at 350°. Lower oven average temp 337°, upper oven 344°, had to calibrate lower oven up 20° and upper oven up 10°. Found lower door not sealing properly, uninstalled door and reinstalled. Found door closing properly. Walked customer through how to utilize tools button on UI and how to calibrate to her liking if needed and how to turn sound on interface on/off/up/down. Unit working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site to repair condensation leak, I added sealer and insulation to refrigeration lines, unit tested good."
Near Austin, TX 78737
Leonardo
Job Details: 11/06/2020
RANGE KITCHENAID KSIB900ESS1 Arrived on site to replace display and hot plate and cooktop and module. Replaced all parts test unit and unit test good job complete.
Near Wimberley, TX 78676
Andrew
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to test unit for wet clothes at end of wash cycle. Found hot and cold water lines crossed. Swapped lines. Tested unit, unit works good. No leaks detected. Job complete."
Near Temple, TX 76502
Cliff
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site to diagnose a refrigerator with a freezer door that will not close.Found freezer door rail locked up. Replaced freezer door rail and tested unit. Found all is functioning properly at this time. It was not hooked up to water and is dealer stock.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/06/2020
REFRIGERATOR FRIGIDAIRE FFSS2614qs6A "Arrived on site to inspect fridge and install damper, upon inspection found the damper not opening or closing, replaced damper and all functions returned.
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for refrigerator needing previously diagnosed thermistor as well as main control. I’ve been stalling necessary parts I was able to read some of the unit and verified that there are no new error codes or anything indicating any other issues I informed the customer that it would take about 24 hours for the temperatures to fully stabilized but they have them set to you but the unit is now cooling and working as designed call complete
Near Austin, TX 78750
David Z
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KFXS25RYBL2 Arrived on site to diagnose refrigerator freezing items and not making ice. On arrival found the rubber boot / seal for the ice chute was removed and icemaker was pouring cold air into RC. Water line for icemaker is frozen. Ordering new thermistor for RC since customer says that seal had been for a bit and haven’t had problems. Reattached the ice chute seal and secured with silicon. ; ordrng 1 W10316760 (thermistor) and 1 W11415785 (WATER TUBE)
Near San Marcos, TX 78666
Andrew
Job Details: 11/06/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to replace wire harness from previous diagnosis.
Near Seguin, TX 78155
Noah D
Job Details: 11/06/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer for not allowing selections on UI, upon inspection found and confirmed issues with the touch pad. Was not provided console. Ordering correct console. Complete.; ordrng 1 W11294860 (PANEL)"
Near Spicewood, TX 78669
Robert
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display temperature moving on it’s own. Will need console to correct issue. ; ordrng 1 W11296171 (CONSOLE )