Service History 606

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Austin, Texas 78735

Scott

Job Details: 09/20/2023

Arrived on site for maintenance on fridge . Ran diagnostics all checked normal. Cleaned up coils . No other issues found. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Austin, Texas 78735

Scott

Job Details: 09/20/2023

Arrived on site for maintenance on fridge . Clean a lot of dust off coils . All else checked normal. No water leaks detected . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, Texas 78746

Wesley

Job Details: 09/20/2023

Arrived onsite and replaced the icemaker and the fill tube heater. Unit is set up and running as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Harker Heights, Texas 76548

Tyler

Job Details: 09/20/2023

"Arrived on site for range smoking from cooktop and oven. Upon arrival found stable 240v from outlet to terminal with no breaks or burns. Found all wiring intact. Found Bake element 22.6 ohms, broil element 16.1 ohms, 1.086k ohms. Found charred food debri in bottom of oven that had caused smoke. Also found front two large burners of cooktop had oil/grease food debri had spilled onto burners and cooked onto glass. Reported findings to whirlpool safety team sr# 7737328997. Tested oven and found no smoke build up occuring once debri was removed, then instructed customer(tenant) on range care and use to prevent occurrence again but customer argued about findings. Unit is working as designed call complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Smithville, Texas 78957

Joe Z

Job Details: 09/20/2023

"Arrived on site to install previously ordered parts. Replaced gearcase,agitator, and basket. Calibrated unit. Test unit by running a spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS5

Near Austin, Texas 78726

Paul

Job Details: 09/20/2023

Arrived onsite for a microwave with burn marks. The customer stated the previous tenant melted the turntable ring and shattered the turntable. They replaced both but there is a burn mark under the turntable on the cavity. I did find a burn mark on the paint of the cavity under the turntable about the size of a dime but it was still smooth and only requires sanding and touch up paint. I tested the microwave and found it putting out a 1000 watts and working as designed. The customer is going to touch the spot up themselves. I called the Whirlpool Safety Team and spoke with Amanda giving her my findings SR# 7737363060. Use Authorization # W18NPJ1WL1. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Manor, Texas 78653

Matthew

Job Details: 09/20/2023

Arrived onsite for unit making grinding sound during spin. Customer had video. Tested and noise was apparent. Inspected and found Rotor bolt came out and was on the floor. Secured bolt and tested. Unit is functioning properly. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Jonestown, Texas 78645

Maurice R

Job Details: 09/20/2023

Arrived onsite for dryer not heating. On inspection turn unit on and there was no heat. Checked at the terminal block and we had 247 vac. Gain access to the heating element and it was 9.3 ohms the thermistor was 10k ohms the cut off was the thermal fuse was good. Tested the belt switch and it was good. Put everything back together and went to the control board. Was only getting 124 vac off the relay. Installed the new control board and tested the unit. It is now heating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB08

Near Kyle, Texas 78640

Andrew

Job Details: 09/20/2023

Arrived on site and replaced previously diagnosed FC door. Unit now working as designed. No leaks detected. Job complete.

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Leander, Texas 78641

Maurice R

Job Details: 09/20/2023

Arrived onsite for previously diagnosed parts. On inspection I installed the new hinges and inner door liner. On further inspection found that the installer installed the cover for the gas flames the wrong direction . Fixed the issue and the door now close like it was designed. No gas leaks detected during service.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Austin, Texas 78748

Scott

Job Details: 09/20/2023

Arrived on site for dryer making a squealing noise . Found right rear rollover developing rust . Cleaned bearing and replaced both rear rollers . Ran dryer and unit is no longer making noise . Cleaned up some lint . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Temple, Texas 76502

Jonathan M

Job Details: 09/20/2023

Arrived on site for a refrigerator that is intermittently not making ice. Inspected unit and work area. The customer advised that the unit will make ice for a few days and then will start making ice for up to a week in between. Found very little ice production made by the icemaker and did confirm the customers complaint. Found the freezer temperature at proper temperature. Went ahead and replaced the icemaker and tested the unit. The unit is now working and operating as designed. Call complete.

We serviced a

GE DISHWASHER

Model PDT720SSH6SS

Near Georgetown, Texas 78633

David Z

Job Details: 09/20/2023

"Arrived on site to follow up on dishwasher that was leaking. Customer said unit completed 2 cycles and then leaked starting on the third. Found unit had a nasty leak, but no damaged was found to kitchen. I ran the unit and observed the leak. I found the short hose on the wash motor had started leaking / ruptured from the rubber. I also saw water start pouring out of the sump assembly as well where it's sealed to the tub. Spoke with MS in office and customer. Advised we can either cease repair, or the required parts to potentially resolve are a sump assembly, sump gasket, new wash motor and elbow, new hoses and a diverter assembly to resolve leaks and prevent future leaks with a new sump. Customer will follow up with office on what they want to do."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near West Lake Hills, Texas 78746

Wesley

Job Details: 09/20/2023

Arrived onsite and installed the correct oven door. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Austin, Texas 78721

Matthew

Job Details: 09/20/2023

Arrived onsite for hood light not turning off. Upon arrival found control relay stuck sending constant voltage. Replaced control. Tested unit and is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, Texas 78660

Wesley

Job Details: 09/20/2023

Arrived onsite and found unit is producing ice but customer is concerned it is slow. Ordering icemaker to correct issue. Advised customer on repair. Advised that unit may be working as designed but will replace the icemaker just in case. Must be after 5pm graveyard shifters. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Uhland, Texas 78640

Andrew

Job Details: 09/20/2023

Arrived on site to test unit for excessive shaking. Found tub was leaning back further than it should be while empty. When pushed back about half an inch it would hit rear panel. Suspension appeared not be installed in proper mounting point on base of cabinet. Spoke with techline and replaced shocks in proper location. Tub now sitting properly. Completed diagnostics with no issues. No leaks detected. Job complete. SR#7737044760

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Austin, Texas 78724

Joe Z

Job Details: 09/20/2023

Arrived on site for light not operating. Upon arrival test unit and bulb is not lighting. Found connection to housing is not secured. Secured connection and test unit. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Leander, Texas 78645

Maurice R

Job Details: 09/20/2023

"Arrived onsite for dryer not drying in a timely manner. On inspection found that there is air flow now but the unit was short cycling off early. Installed a thermistor and thermal fuse. Tested unit n timer setting and it working as designed but you use a sensing setting it short cycles and turns off. The ui was having a issue selecting certain keys. Ordering a ui, control board and sensing circuit. ; ordrng 1 W11618916 (Control board) and 1 W11626080 (Ui) and 1 WPW10298258 (Moisture sensor harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, Texas 78750

Kimo

Job Details: 09/20/2023

"Arrived onsite for a DW that is having a issue where the normally button would stop working this has happened three other times before now. Upon arrival I pushed the normal but and found that it worked, I ran a Normal cycle with no issue I then contacted Butch at techline a documented my findings and the fact the we had been out on the same issue four times in total and it was determined as the unit is operating as designed this time out that I would not replace the Ui but to Double check the voltage and the polarity at the junction box as if any of them is wrong this can cause the unit to act erratic.they were correct. At this point I got the Sr#7737149288. And the advice to give to the customer that they use their pointer finger print not the tip as using your pointer finger print makes it easier for the Ui to register you button presses."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Cedar Park, Texas 78613

Gerry C

Job Details: 09/20/2023

"WDP540HAMZ0 Arrived to inspect no drain operation. I found the garbage disposal had been recently replaced and the knock-out plug was still in place. I removed the obstruction and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6048JSS0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 09/20/2023

Arrived on site to test unit for no power. Test unit and checked junction and found no power. Found loose connection secured power to unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Driftwood, Texas 78619

Leonardo

Job Details: 09/20/2023

Arrived on site to test unit for unit taking 20-30 minutes to pre heat to 400?. Test unit and unit got to 400? with in the correct time of 19 minutes. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, Texas 78613

Paul

Job Details: 09/20/2023

Arrived onsite for a dishwasher with all the cycle and option lights flashing. The customer told me when running a cycle the machine will just stop and the clean light starts flashing. He stated when this happens the UI will not respond and nothing else is running on the machine. I checked for correct voltage and polarity finding both good. I ran the diagnostics service cycle and it completed the cycle working as designed. The issue sounds like the same issue that Technical Service Pointer #: W11682433 was issued for. I changed the control and tested the unit. All is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Niederwald, Texas 78640

Andrew

Job Details: 09/20/2023

"Arrived on site to test unit for excessive shaking. Found wash basket does not have holes punched through. Per service pointer W11684122 needing to replace wash basket. Recommend replacing basket, suspension and tub ring. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring) and 1 W11611297 (Belt)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Georgetown, Texas 78633

David Z

Job Details: 09/20/2023

Arrived on site to diagnose range with no power. Examined unit and found good voltage and polarity at the outlet. I found a slice in the power cord causing the failure (added pic to SD). Ordering power cord to resolve. Office to schedule when we get the cord. ; ordrng 1 W11582239 (Power Cord)

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Austin, Texas 78746

Wesley

Job Details: 09/20/2023

Arrived onsite and found unit operating with failed airflow symptoms. Brand new install. Found major clogging at the weather cap on the vent. Roof vent. Advised that the duct should be cleaned to correct. Unit is otherwise operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near New Braunfels, Texas 78130

Andrey

Job Details: 09/20/2023

"Arrived on site to test unit for gas smell, customer stated that it is random that they noticed the smell, checked all possible leak point and could not detect or smell any gas, customer stated that they rarely use the exhaust fan when using unit and that could causing residual gas to get trapped in lower compartments , advised customer to always use exhaust fan when using the range, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, Texas 78653

Matthew

Job Details: 09/20/2023

Arrived onsite to replace diffuser. Replaced diffuser and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Cedar Park, Texas 78613

Kimo

Job Details: 09/20/2023

Arrived onsite for a washer with a wash plate screw that had backed out I replaced it. Upon further inspection I found that the rotor cam loose to I replaced the rotor and tested the unit and found that the unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Salado, Texas 76571

Tyler

Job Details: 09/20/2023

"Arrived on site for washer not turning on. Upon arrival found stable 120 connection. Found drain pump at 20.1 ohms and no failures with motor, belt or cam. Found control not sending and voltage to ui and replaced control. Found power restored to ui and ran test on washer, found unit working as designed with no leaks. Call complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Killeen, Texas 76543

Tyler

Job Details: 09/20/2023

Arrived on site for dishwasher constantly draining and flashing F8E4. Upon arrival confirmed failure. Found wiring to drip pan damaged and repaired wiring. Found error stopped and unit could cycle as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Canyon Lake, Texas 78132

Andrey

Job Details: 09/20/2023

"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, unit is trying to activate a full defrost but only defrosting the bottom 2 inches, will need to replace control, heater harness assembly and thermistor, advised customer to turn off unit 24-48 hours before our next appointment, ordered parts, office to reschedule ; ordrng 1 W11650661 (Heater harness assembly) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78745

Wesley

Job Details: 09/20/2023

Arrived onsite and found fridge had dropped creaking massive air gapping.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, Texas 78745

Wesley

Job Details: 09/20/2023

Sr#7737374685 arrived onsite and found unit operating with damage from drop that caused unit to have perpetual air gapping. Reported findings to techline. Customer to call whirlpool customer care for next steps.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kyle, Texas 78640

Leonardo

Job Details: 09/20/2023

Arrived on site to test unit for unit not draining. Test unit and found and drain pump. Replaced drain pump test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Georgetown, Texas 78633

David Z

Job Details: 09/20/2023

Arrived on site to inspect and advise customer on new refrigerator. Confirmed no failures were present in unit and answered basic operational questions. No repairs needed on unit. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78747

Leonardo

Job Details: 09/20/2023

Arrived on site to test unit for leaks. Ran unit for 30 minutes no leaks present at this time.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS2

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 09/20/2023

"Arrived on site to inspect ice machine water not turning off. Upon further inspection, the customer advised the inlet water would not shut off and it continued to overflow the reservoir so they turned the unit off. I placed the unit in diagnostics and tested and found the water shutting off as designed and the unit is operating as designed. I took it out of diagnostics and turned t(e unit on to allow it to operate normally. I found the sensor in the recirculating pump was not recognizing the fill and the water would overflow until the control timed out after 2 minutes. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Killeen, Texas 76549

Tyler

Job Details: 09/20/2023

"Arrived on site for wall oven not heating correctly. Upon arrival found no errors in diagnostics. Disassembled unit and found bake element at 22ohms and broil at 16 ohms. Found oven sensor at 1.25k while unit was only 82 degrees room temp. Replaced oven sensor and tested oven, found units high and low swings at 399 and 327 and averaged 369 when set to 350. Also recalibrated unit -20 degrees. Found oven working as designed. Call complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Marble Falls, Texas 78663

Lou

Job Details: 09/20/2023

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and found error code F4E2-heater open. Cleared the code and continued with testing and the unit operated as designed except the heater failed. Tested the heater at the control and found it open. I removed and replaced the heating element and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 09/20/2023

"Arrived on site to inspect ice machine with drain hose leaking. Upon further inspection, I found the ice machine pulled out of its space. Inspected the drain hose and found a large crack in the hose. I removed and replaced the hose and tested the unit and it is operating as designed. No leaks observed at the end of service (photos of hose connections), job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Pflugerville, Texas 78660

Kimo

Job Details: 09/20/2023

Arrived onsite for a refrigerator with the door seals coming off. Upon arrived the customer also pointed out that the fc door had rust in it that wont come out. I replaced the RC door gasket and ordered the fc door to be replaced. Office to reschedule ; ordrng 1 LW10638683 (Fc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Temple, Texas 76502

Jonathan M

Job Details: 09/20/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and test of the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, Texas 78744

Matthew

Job Details: 09/20/2023

Arrived onsite for failed springs. Springs were loose and flimsy. Replaced and tested. Door is functioning properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78736

Scott

Job Details: 09/20/2023

Arrived on site for washer smoking and staying in spin cycle . Sound windings in motor failed . Replaced motor and cap. Ran calibration and wash test . All checked normal. No water leaks detected at this time. Job complete

We serviced a

GE RANGE

Model JBS60RK1SS

Near Harker Heights, Texas 76548

Jonathan M

Job Details: 09/20/2023

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right front burner and tested the unit. Still had the same issue with the inner coil turning on, but the exterior coil would not turn on. Check voltage and checked, continuity through the harness, and found proper, continuity and voltage at the element. Went ahead and replace the wire harness just in case and test the unit again. Still had the same issue. Spoke to JC and was advised that we would need to contact the extended warranty over this issue due to the fact that switch, wiring, harness, and element have been replaced once or twice each. At this time, we have replaced everything in the circuit to fix this issue and cannot guarantee a proper fix. The office will need to contact the extended warranty to find an alternate resolution."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/20/2023

Arrived on site and replaced previously diagnosed evap motor and shroud. Installed new evap cover gasket. Applied permagum to all points of contact and siliconed shroud to evap cover. Customer unit is now working as designed. Customer satisfied with improvement. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78752

Matthew

Job Details: 09/20/2023

"Arrived onsite for sealed system repair. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Elgin, Texas 78621

Scott

Job Details: 09/19/2023

Arrived on site for low setting on burner is too high on the flame . Adjusted valve . Flame is normal. No gas leaks detected at the time of visit . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Kyle, Texas 78640

Matthew

Job Details: 09/19/2023

"Arrived onsite for sealed system failure. Upon arrival inspected unit. Found odor coming from unit. Found oil in drip tray in compressor compartment. Called tech line for assistance. Spoke to Joe- SR#7737356556. Tech suggests oil coming from leak in evaporator and dripping down into the drip tray. Sent pics. Tech recommended replacing compressor, evaporator and dryer, also flushing system with nitrogen. Replaced all components as directed. Pulled vacuum and held. Charged per spec. Pressure at 3/145psi frost pattern developed and unit is cooling. Customer will monitor temperature over 24-48hrs. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, Texas 78132

Andrew

Job Details: 09/19/2023

Arrived on site to test unit for shutting down in middle of dry cycles and getting hot. Found error f2e1. Replaced control and thermistor. Unit currently working as designed. Element now cycling properly. Ventilation is good and clear. Job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/19/2023

Arrived on site to test unit for no power. Found unit not wired correctly. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, Texas 76549

Tyler

Job Details: 09/19/2023

Arrived on site for dryer not turning off and timer never rotating around. Upon arrival confirmed failure. Found stable power 240 vac. Found no drops in voltage. Found timer motor had broken pin connector and replaced timer. Found 7nit could dry as designed and timer stop when needed. Unit workin* as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waco, Texas 76708

Jonathan M

Job Details: 09/19/2023

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Checked underneath and did not find any issue with oil leaks of any kind. I ran the unit through diagnostics and found an F0 E5 (off balance load). Found the unit sitting on level with the tub leaning against the front and left cabinet. Adjust the feet to level out the washer. Tested the suspension and found suspension was shot. Replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Lou

Job Details: 09/19/2023

"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit is diagnostics showing no error codes. Continued with testing and the unit operated as designed until spin mode and the unit began to shake vigorously and the tub ring was banging on top panel and sides. I raised the top panel and found the tub ring damaged and the basket is off on spinning. When I pushed down on the tub assembly and let it go, the tub came back up but pulled towards the front of the unit. I am ordering the tub ring and returning tech to replace the gearcase, cam, suspension rods and tub ring. No water leaks observed during service and office to schedule return service. ; ordrng 1 W11550886 (Tub ring) and 1 W11428524 (Capacitor)"

We serviced a

WHIRLPOOL OVEN

Model AER6303MMS0

Near Seguin, Texas 78155

Joe Z

Job Details: 09/19/2023

"Arrived on site for oven not heating correctly. Upon arrival test oven by preheating to 350 using thermocouple. Unit preheated to 394 on thermocouple and began heat cycling. Got average of 333 on the low and average of 366 on the high , averaging 349.5 at cooking temperature. Unit is operating as designed. I believe incorrect thermometer is being used. Cannot use dial type or infrared type thermometers. Only thermocouple can be used.job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Elgin, Texas 78621

Scott

Job Details: 09/19/2023

Arrived on site for fridge not making ice . Found wrong ice maker kit installed. Replaced IM . Unit is harvesting normally now . Job complete no water leaks detected at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, Texas 78724

Scott

Job Details: 09/19/2023

"Arrived on site for fridge not cooling properly . Found frost built up on door liner and air Chanel frozen over . Steamed unit out . Tested defrost heater ,thermistor. All checked normal. Advise on making sure door storage doesnt interfere with door closure. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, Texas 78759

Wesley

Job Details: 09/19/2023

Arrived onsite and installed sealed system and charged system but found condenser fan motor failed and shaft loose and noisy. Ordering condenser fan motor to complete repair. ; ordrng 1 W11127829 (Condenser motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Austin, Texas 78759

Kimo

Job Details: 09/19/2023

Arrived onsite for a washer the is showing a f9e1 code. Upon arrived I found this to be true. I checked the drain pump and found that the harness had separated I replaced the part of the harness with my wiring kit and tested the unit and found the unit operating as designed no leaks

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, Texas 78717

Maurice R

Job Details: 09/19/2023

"Arrived onsite for MW no power. On inspection found fuse blown. Replaced the fuse and power came back on, when you set it for 30 seconds it runs for 4 seconds and turns off with a noise coming from the magnetron. Ordering mag,diode and cap. Sr7737360658; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11391712 (Magnetron)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, Texas 78717

Paul

Job Details: 09/19/2023

Arrived onsite for a refrigerator not making ice. The customer stated that after the maintenance team came and did what ever they did the icemaker started working and has worked every since. I found the bucket completely full and all working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Belton, Texas 76513

Tyler

Job Details: 09/19/2023

Arrived on site for washer making noise during spin. Upon arrival confirmed failure and inspected gearcase and found slider starting to break apart. Also found debri in gearcase and cleared it. Replaced slider and found unit working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seguin, Texas 78155

Joe Z

Job Details: 09/19/2023

"Arrived on site for cycle not advancing. Upon arrival,ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Found Service pointer W11624962 for not advancing. Replaced control W11556725. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD01

Near Buda, Texas 78610

Matthew

Job Details: 09/19/2023

"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found freezer slightly cool and fridge section room temperature. Inspected evaporator compartment and found minimal frost pattern only on last coil. Unit has Sealed system failure. Need to order Compressor, evap, dryer, access valve . Needs sealed system technician scheduled for 2 hrs. ; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 876765 (Tube kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Wesley

Job Details: 09/19/2023

Arrived onsite and replaced the scratched top. Unit is is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Austin, Texas 78756

Leonardo

Job Details: 09/19/2023

Arrived on site to test unit for F8E4 error code. Test unit and found water in float drip pan. Removed water ran unit no leaks present at this time. Advised customer about how to load the unit to prevent water leak from corners job complete.

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Round Rock, Texas 78681

Paul

Job Details: 09/19/2023

Arrived onsite for a cooktop that cracked when using it. I found a thermal crack in the glass top through the center of the left rear element. I took a photo and replaced the glass. I tested all burners and fan. All are working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Austin, Texas 78739

Leonardo

Job Details: 09/19/2023

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

We serviced a

MAYTAG WASHER

Model MHW6630HC

Near Buda, Texas 78610

Matthew

Job Details: 09/19/2023

"Arrived onsite for unit not draining properly. Upon arrival inspected unit. Put in diagnostics and found stored error codes for Long fill, long drain and oversuds. Ran test and confirmed draining issue. Disassembled and found obstruction on pump. Cleared obstruction and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Leander, Texas 78641

Maurice R

Job Details: 09/19/2023

Arrived onsite for ice machine not producing ice. Found that the cap on the water tray was very lose and allowing the water to drain before it could fill to capacity. The ice never goes in to production mode if there is not enough water in the tray. Tighten the cap and it made a slap of ice that was on the grid when I left and another slab of ice was being produced. No water leaks detected during service. Customer said that they closed on May 20 of 2023 on the house.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, Texas 78633

Gerry C

Job Details: 09/19/2023

"(SV) KDTE204KPS1 Not filling with water. On arrival found error code F7E2. Ran diagnostic test found during test unit would do emergency flood stage. Due to the machine having the three wire speed controlled motor, the unit sensed no rotation and immediately failed, similar to the overflow and inlet failures. I removed the motor and found that it was seized and internally corroded, due to lack of use and I replaced the assembly. The unit operated as designed and all functions were present. No leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, Texas 78653

Leonardo

Job Details: 09/19/2023

Arrived on site to test unit for loud vent motor. Turned motor on to test and can hear motor grinding Replaced motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near China Spring, Texas 76633

Jonathan M

Job Details: 09/19/2023

"Arrived on site for a dishwasher that had a second rack fall. Inspected unit and work area. The customer advised that one of the stops they had had fallen and burnt itself on the element. They also explained that one of the wheels had popped off the side slide, but that they were able to pop that back on, and it has been working fine ever cents. I confirmed the customers complaints and found the slide. Perfectly operational and functional with no missing teeth or abnormality to the slide. Went ahead and replaced the end cap and tested the unit. The unit is working and operating as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, Texas 78759

Kimo

Job Details: 09/19/2023

Arrived onsite to install previously ordered parts. Upon arrival I installed the new Icemaker and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Austin, Texas 78730

Wesley

Job Details: 09/19/2023

Arrived onsite and found unit operating with failed cooling function. Compressor is running and condenser fan is running. But not forming ice and and only very little temp change on the first loop of the evap plate. Rework of the sealed system needed. Office to reschedule. PR/CB; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access port) and 1 WPW10218037 (Evap)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Austin, Texas 78739

Leonardo

Job Details: 09/19/2023

Arrived on site to test unit for unit not drying. Test unit and found heating element working. Found customer not using rinse aid advised customer to use rinse aid for better drying cycle job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cedar Park, Texas 78613

Maurice R

Job Details: 09/19/2023

Arrived onsite for previously diagnosed parts. Dropped the ice bin off to the customer.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Kyle, Texas 78640

Matthew

Job Details: 09/19/2023

Arrived onsite for unit shaking and walking. Upon arrival inspected unit. Found that Shipping bolts had not been removed during installation. Bolts had now been removed and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near San Marcos, Texas 78666

Andrew

Job Details: 09/19/2023

Arrived on site to test unit for damaged FC gasket. Replaced gasket and formed with heatgun. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waco, Texas 76711

Jonathan M

Job Details: 09/19/2023

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that since they bought the machine, the unit has not worked properly and is not actually washing the clothes. I checked the agitator, and found the agitator extremely loose. went to lift up on the agitator and found it completely came off, even though the bolt was still inside. Checked the inner part of the agitator and found the spline was good, indicating the bolt had never been screwed down at the factory. I tightened the agitator bolt onto the driveshaft and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDMO2

Near Jarrell, Texas 76537

Gerry C

Job Details: 09/19/2023

"WRT311FZDM02 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, service port and dye drier. I vacuumed the system to 360 microns and then monitored for an additional 15 min. Holding vacuum, I charged the system and tested. The unit started cooling as designed. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Pflugerville, Texas 78660

Kimo

Job Details: 09/19/2023

"Arrived onsite for a washer that will skip the wash cycle. Upon arrival I ran the unit and found the unit operating as designed except the drain pump seemed week. But the pump ohmed out within spec, I replace the pump and control and ran the unit and found that unit operating as designed. No leaks at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78703

Scott

Job Details: 09/19/2023

"Arrived on site ,replaced basket ,verified holes in basket . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at this time.Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, Texas 78731

Wesley

Job Details: 09/19/2023

Arrived onsite for LED on ui intermittently dropping lower lighting. Replaced unit ui. All checks good. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Maxwell, Texas 78656

Joe Z

Job Details: 09/19/2023

"Arrived on site for fan not operating. Upon arrival, test unit and blower motor is not responding. Removed unit from cabinet. Upon removal found mounting bracket is not secured to wall. Uploaded picture to SD. Inspected unit and found harness to blower is not connected. Secured connection and test unit. Unit is operating as designed. Customer wanted me to leave unit on countertop and will notify the builder of installation issue. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near China Spring, Texas 76633

Jonathan M

Job Details: 09/19/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the in-line filter and drain pump and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Tested the unit several times, and was able to fill, recirculate, and drain as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/19/2023

Arrived on site to test unit for water too hot. Found water lines were crossed. Corrected lines and unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model AGR5330BAB3

Near San Marcos, Texas 78666

Andrew

Job Details: 09/19/2023

Arrived on site to test unit for getting too hot and tripping breaker. Found unit reached 473 degrees on preheat when set to 350. Recommend replacing control and oven sensor. Scheduled for 9/29. ; ordrng 1 WPW10556708 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78701

Leonardo

Job Details: 09/19/2023

"Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Found new motor damaged, will order new motor office to reschedule ; ordrng 1 W11665769 (Sump and motor)"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Austin, Texas 78724

Leonardo

Job Details: 09/19/2023

Arrived on site to test unit for loud blower fan. Removed unit to check blower. Could not find anything broken on blower but it was not turning straight. Replaced blower motor test unit and unit test good job complete normal noise after replacing blower. Still sounds about the same.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Austin, Texas 78717

Paul

Job Details: 09/19/2023

Arrived onsite for a microwave/oven combo to replace the previous diagnosed parts. I found both of the supports in the box broken. Ordering W10909479 support. Office to RS.; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Pflugerville, Texas 78664

Lou

Job Details: 09/19/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the upper oven outer door glass and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78759

Kimo

Job Details: 09/19/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the harness and then control and tested the unit in quick wash cycle and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Belton, Texas 76513

Jonathan M

Job Details: 09/19/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed with no abnormal sounds. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Killeen, Texas 76543

Tyler

Job Details: 09/19/2023

Arrived on site for refrigerator not maki g ice in fc. Upon arrival found inlet valve and ice maker working but fill line had frozen over. Found heater on tube starting to break down and replaced fill tube asm. Retested unit and found ice maker filling as designed with no leaks. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Jarrell, Texas 76537

David Z

Job Details: 09/19/2023

"Arrived on site to diagnose microwave with possible burn spot inside the cavity. Examined cavity and found 1 small (1') brown streak on the back of the cavity. This was not a burn mark and appears as something rubbed the cavity. I used some cavity paint and coveeed it up. Unit is working as designed, and there is no sparking or anything similar. Call findings in to safety. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78738

Luis

Job Details: 09/19/2023

"Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover defrosted evaporator found loose connection from brown power lead entering harness connection to heater,replaced defective heater assembly and thermistor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jarrell, Texas 76537

Gerry C

Job Details: 09/19/2023

"WRS315SDHM08 Arrived to inspect cooling issue. I found the unit cooling, but the evaporator was completely frozen and airflow was stopped. I found the defrost element wiring incorrectly routed and normal evap icing had forced the connector apart, rendering the element inoperative. I was able to correct the connector issue and correctly routed the wiring. I removed the ice from the evaporator and tested. Operational test good, no leaks observed during service."