Arrived on site to diagnose a freezer that is not defrosting on occasion. Found control resetting intermittently causing defrost timing to fail. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11496873 (Control box)

Arrived onsite and discovered leak coming from cracked valve.Unit is now operating as designed. Advised customer on repair.

"Arrived on site and inspected cooktop found liquid propane kit was correctly installed but customer would prefer the flame size lower. Adjusted all flame heights on all burners and cooktop is working properly, job complete"

Arrived on site to install previous diagnose parts. I gained access to the heating element. I replaced the wire kite and the heating element. I reassembled the unit and tested it. It is working as designed.

"Arrived on site to inspect washer hot water not working. Upon further inspection, I placed the unit in diagnostics showing error code F2E3. Cleared the code and continued with testing. I found when the valve switches from cold to hot, there is no hot water. Following the tech sheet for the error code (main control not matched with UI), I tested the console and found the Final Spin LED flashing. Tested the switches and found the water temp switch harness not fully connected. Reconnected the harness and retested in diagnostics. Unit is operating as designed. According to the tech sheet for the for codes, the unit will need to perform at least 10 wash cycles before the error will clear. I recommended that the customer monitor the unit for those 10 cycles and contact our office if the unit continues to fail. No water leaks observed during service, job completed."

"Arrived on site for filter falling down , found cover wouldnt latch . Replaced cover . Filter is staying in position . No water leaks detected at time of service. Job complete"

Arrived onsite for unit not cooling. Looked at the unit and found no cooling in the refrigerator. Pulled the back cover off he freezer and saw a big ball of ice buildup on the top right hand side. Concluding a sealed system repair.

"Arrived on site to diagnose induction cooktop with 1 burner not running. On arrival customer showed ,e the burner throws an F12 error for low current on burner. Per tech sheet recommendation is to replace hot plate. Replaced hot plate and retested. Found error still present. Replaced module and programmed unit. Verified unit working as designed and no errors or problems on any element. Call complete."

Arrived onsite for washer not draining upon arrival found unit draining wiring had fallen out and been damaged. Spliced wiring in tightly and tested unit is now operating as designed. Job Completed.

"Arrived on site and inspected dryer and found wiring for door switch is disconnected and sticking out into drum. Cleared wiring and reset it into location, replaced door switch, and dryer is now working properly, job complete"

Arrived onsite and found unit operating with a rubbing scraping wound from a component contacting the drum. Returning with the repair kit and second tech to access the stack unit in the tight closet. ; saved tckt

Arrived onsite to replace rc door gasket. Removed torn gasket and installed new one. Unit is now operating as designed.job complete

Arrived onsite and found large dual burner not operating and found that harness was detached but no other damage from a short. Reconnected harness and tested unit. All checks good. Advised customer on the repair. All checks good.

"Arrived on site for WHEN ITS AGITATING IN THE BEGINNING ITS A VERY LOUD SWISHING NOISE--SOUNDS LIKE WATER IS elsewhere in the unit, like outside the tub somewhere. Placed in diagnostics and F21 came on. Checked drain hose and no kinks present. Completed diagnostics and drained as designed. Ran diagnostics a second time and no issues with draining. Spun basket manually and heard coins inside. Informed customer of coins and explained they will eventually work there way down to the filter trap and no make anymore noise. This could be what the customer was hearing in agitation. Otherwise washer is running as designed. No leaks detected.

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.

"Arrived on site for front felt had come out of dryer . Found front support had been worn thru bye drum .

Arrived onsite for dishwasher not turning on. Upon inspection I found that the unit was indeed not turning on. I check Ed power at the wall and found good voltage there. I gained access to under unit to check connections and found that the main connection that supplies the unit with power had come loose I re connected it and found that unit now turns on I ran a diagnostics cycle and found unit operating as designed. Job complete

Arrived onsite and found unit glide obstructed by a liner screw backing out. Repaired screw. Unit now shuts properly. Reseated icemaker. Unit is now operating as designed. All checks good.

"Arrived on site for no ice. Diagnosed obstruction in fill tube and cup,removed icemaker assembly,removed obstruction in fill cup and fill tube,reassembled unit icemaker ran through a cycle,dumped ice and filled with water."

"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Verified failure, removed filter and inserted filter bypass and found filter head at fault. Will need to replace filter head assembly to correct. Removed filter head and installed new. Assembled unit and tested water dispenser. Had customer dispense water while monitoring back of unit. All tested good, no water leaks detected during service.

Arrived on site to install previously diagnosed parts. Found belt was shredded beyond use. Found speed sensor and shifter were hanging loose and would no longer stay mounted. Will return with gear case and hub nut. All parts will need authorization. ; ordrng 1 WH01X27538 (Autho Belt) and 1 WH12X26330 (Autho Speed sensor) and 1 WH03X30517 (Autho Shifter) and 1 Authorization (Authorization)

"Arrived on site for stack washer door not unlocking. Inspected unit and work area. Found floor torn beside unit. Had customer sign damage waiver for moving appliance. Attempted to perform diagnostics mode, no response. Found drain pump running with no standing water or clothes in unit. Pulled unit out and unlocked door with manual release. Found no access to pressure hose or switch. Will need to return with second tech . Office to schedule return when ETA is available on parts. Returning with control, analog pressure switch and pump. ; ordrng 1 2ndtech (Stacked unit)"

Arrived on site for DISHWASHER NOT WORKING. Ran diagnostics and no error codes came on. Ran through diagnostics cycle and all cycles completed as designed. Heating element heated and sizzled water after drain pump finished draining. All spray arms spin. Rinse aid dispenser was empty. While I inspected the drain hose for a high loop I didnt see any rinse aid or dishwasher detergent under the sink.

"Arrived on site to install previously diagnosed parts. Found freezer completely covered in ice and frost. Freezer door would not close and it had about an inch gap between gasket and cabinet. Used steamer to remove frost. Removed both rails and drain tube. Installed new rails and drain tube. Powered on fridge and fridge lost power. Found ice maker was shorting out fridge, so I disconnected ice maker and fridge powered on as designed. Ordering a new ice maker W10632400 to return and complete the repair. Showed resident how to open and close freezer door from the center of the handle to prevent the rails from wearing out and also prevent the freezer door from closing properly if not opened from center of handle. ; ordrng 1 W10632400 (Ice maker) and 1 W10632400 (Ice maker)"

Arrived on site for dishwasher not draining. Inspected unit and work area. Verified failure and removed standing water with shop vac. Disassembled drain pump and found small pice of glass in housing. Assembled pump and tested operation. Found pump not getting voltage. Traced voltage from control and found broken wire. Repaired wire harness and tested. Found unit still not draining but pump activating. Disassembled pump housing and smoothed surface and reassembled. Tested operation and found draining.

"Arrived on site to test unit for oven door slamming close. Found broken hinges. Replaced both hinges test door and door test good. Also found left front burner dirty, cleared burner head test unit and unit test good job complete."

Arrived onsite and found unit sump and motor failed and wash cycle not operating.

Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found water valve seeping and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for dishwasher leaking. Upon arrival spoke with customer found leak was coming from water line not unit itself tightened water line connections and tested unit is now operating as designed. No signs of leaks during service

"Arrived on site and inspected dryer and found 120V from L1 to ground and 120V from L2 reading from L1 to L2 shows 0 V. The reading is same when checked at the outlet. Recommended to homeowner that power be corrected at the outlet, dryer shouldnt be working if issue continues Element and control should be sent again for prescreened.

Arrived onsite for ice build up in deck of freezer. Gained access to the fc fan and evap and found ice see pix. I steamed ice off and tested heating element and found that it was good. I also found that the drain was clear. I put the unit in normal defrost as it was in adaptive before.

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the defrost heater on heating the whole unit up. I rotated the defrost timer and found the compressor coming on and cooling. I found the timer not advancing. I found good voltage to the timer. I replaced the defrost timer. The unit is working as designed job complete.

"Arrived on site to inspect dishwasher control panel not working properly. Upon further inspection, I found the control panel not responding. I attempted to place in diagnostics and it failed. I removed the control cover and found the service LED solid and not blinking. I tested voltage to the UI and found it getting 13VDC. Also found the sump motor clamp rusted as a sign of it leaking water, in which, I found a small area under the unit where water had leaked and dried. I am ordering the UI, sump motor kit and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Unit left unplugged for safety and no water leaks observed at the end of service. ; ordrng 1 WD21X23463 (UI) and 1 WD26X23258 (Pump motor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"I inspected the unit and work area. I gained access to the interior of the microwave. I found the fuse broken. I inspected the micro switches and found the, in good condition. I used my resettable fuse and found the unit powering on. I tested the unit and found it not heating. I inspected the wave guide and found the wave guide damaged. Fusing the magnetron to fail and the fuse to trip.

"Arrived on site for noise complaint. Ran diagnostics,evaporator fans from both sections running no odd noise from fans,checked covers no ice build up,compressor running no odd noise. Found deli ui unresponsive,removed drawer found broken wires in harness unit will need harness assembly. Will also order fan motor and deli ui in case needed.; ordrng 1 W11170612 (Harness) and 1 WPW10769076 (Deli ui) and 1 W11087438 (Fan motor ff)"

Arrived onsite for the drawer sticking out slightly past the top oven door and would not sit correctly. Pulled the drawer out and found a bend on the right side. Was able to bend it straight. Called tech line. Said that the small gap in the bottom drawer is normal as the heat needs to rise out when in use. Got sr#7732368092. Let customer know of what tech line has said that it was normal for this unit to stick out the way it does. No issues at this time. Job complete

Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage and found 240 volts. Disassembled unit and found heating element opened/failed. Removed failed element and installed new. Assembled unit and tested operation. All tested good.

Arrived onsite to replace rc door gasket. Removed torn gasket and installed new one. Unit is now operating as designed.job complete

Arrived onsite and tested unit for flame issue and was able to determine there is no problem with height or quality Explained to the customer that change from blue to orange most often is caused by change in indoor humidity and there is not a quality or safety difference. Customer is using a humidifier some of the time.

"Arrived on site for latch not engaging . Ran diagnostics got acu and lock errors . When trying to engage lock unit would power off . Tested and found no water entering unit . Recommended and quoted for control, latch and valve replacement.No water leaks detected at time of service.; ordrng 1 W11188329 (Valve)"

Arrived on site to test unit for error code f8e0. Found fan starting but shutting off. Did a hard rest and unit still doing the same thing. Ordering new console and will replace console board and cooling fan. Office to reschedule. ; ordrng 1 W11296171 (Console stainless)

"Arrived on site to install previously diagnosed and ordered part. Due to the back left burner element going bad, I removed and replaced the element and tested. Unit is operating as designed. Unit was pulled out from its space and customer was to put it back at their request."

Arrived onsite to install customer provided parts. Upon inspection of unit found outer oven door glass smashed. I managed to remove watch was left of the glass and installed new glass. door operating as designed. Job complete

Arrived on site and inspected dryer and found customer is experiencing long dry times. Dryer is heating properly but airflow is showing restricted. Take pictures. Removing vent hose corrected airflow on meter Vent to the exterior of the home will need to be cleaned by a service. Job complete

"Arrived on site to install previous diagnose parts. I gained access to the motor, blower wheel and pulley. I replaced all with new. I reassembled the unit and tested it. The customer loaded the dryer and we ran it. The unit is working as designed.Job complete."

"Arrived on site to follow up on refrigerator not dispensing ice. Ran unit and could hear motor running, but no ice coming out. Removed bucket and checked motor and found the yolk is loose on the motor and stripped out. Ordering all pieces to replace motor and yolk to resolve. ; ordrng 1 WPW10309864 (Icemaker Divider) and 1 W11310391 (Auger motor) and 1 W11378860 (Washer) and 1 WP63052-2 (Impeller) and 1 WP67006341 (Damper Gaslet) and 1 W10346971 (Solenoid Bracket) and 1 W10118612 (Divider)"

"Arrived on site for WHIRLPOOL REFRIGERATOR , ICE MAKER IS NOT MAKING ICE. Placed in diagnostics and ran test 56. No errors. Ran test 57 and ice maker harvested as designed. Ran ice maker motor test and it passed again. Ran test 45 and no water came into mold during water fill test. Ran test 58 and it passed. Customer recently changed the filter. Found filter was an off brand. Recommended they purchase everydrop brand filter #2. Customer had another brand new off brand filter so we installed it to see if the water fill test would work with a different filter. Ill be ordering the filter housing W11194438, ice maker heater W11087201, and dual valve WPW10341329 to return and complete the repair. Before leaving I checked the temps. The fridge was set to 36 and the freezer was set to -4. Changed temps back to recommended temps. Informed customer this could possibly be the reason it wasnt making ice. Having temps to cold could cause the water line to freeze. Parts will need authorization. ; ordrng 1 W11194438 (Filter housing) and 1 W11087201 (Heater) and 1 WPW10341329 (Dual valve) and 1 Autho (Authorization)"

Arrived onsite for washer making high pitch squeak. Upon arrival found belt was causing squeak. Replaced and tested unit is now operating as designed. Job Completed.

Arrived on site for dishwasher needing previously diagnosed inlet hose from valve tube. Upon arrival installed needed part after confirming prior diagnosis. Reassembled and tested unit. Found no leaks during tests. Unit functioning as designed.

Arrived on site to replace display board. Replaced board and display working correctly. Found upper oven broiler coming on by it self and light not turning off. Found shorted relay board. Will order all 3 boards and replace at the same time due to relay board shorting the control board and display board. ; ordrng 1 WB56X28191 (Display board) and 1 WB27X29494 (Control board) and 1 WB27X28658 (Relay board)

Arrived onsite to check the heating element for missing the gaskets. Looked at the heating element and underneath the unit and heating element has the gaskets to seal correctly and there is no water or rust left anywhere outside of the unit. No leaks at this time. Job complete

Arrived onsite for upper right tack broken. Found upper right track with broken welds. Need to replace upper right track. Replaced upper right track rail. Test rack and slides in and out correctly. No leaks present at this time. Job complete

"Arrived on site to install previous diagnosed part. Removed failed spray arm and installed new. Performed diagnostics mode and ran test cycle twice to insure leak was corrected. All tested good, no water leaks detected during service.

"Arrived on site for burners not coming on . Found all four switches had faile due to spillage. Missing one knob .Warmer burner and switch in good shape . Replaced switches and knob . All burners are heating correctly . Job complete"

"Arrived on site for unit not powering up . Unplugged unit correct voltage at outlet . After powering back up . Control is responding to commands . Ran diagnostics, no error codes . Ran all steps , and step 12 . All checking out normally . Instructed customer to power down unit if this happens again . No water leaks detected at time of service. Job complete"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Advised customer unit needs to be thawed for 24 hours with freezer door open. Customer signed defrost waiver.

Arrived on site to diagnose a cooktop with yellow flames from burners. Found humidifier in home causing excess oxygen to mix with fuel causing improper fuel to air ratio. Advised customer on findings and no further repairs can be done to unit.

Replaced all parts ordered by the previous tech. Replaced parts.Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site and inspected dishwasher and found it is not heating, found left connector for heating element is loose and after resetting it ran diagnostic cycle again and it is heating properly. This home serves as a model for two years and the kick plate has gone missing. Will attempt to send kickplate directly to customer. No water leaks from connections at time of service, job complete; ordrng 1 W10909064 (D2c kickplate)"

Arrived onsite and customer had thawed unit entirely. Replaced fresh food evap cover and tested unit. Tested and found operating as designed.

Arrived on site for vent hood not blowing normal. Ran vent and found very reduced venting . Exterior dampener is working properly . Grease filters are clean . Weak air flow . Ordering blowe motor . And dampener if needed . Call to set return ; ordrng 1 WPW10350820 (Blower motor) and 1 WPW10291572 (Dampener)

Arrived on site to inspect range. Tested all parts and components and found no failures to unit at this time. Advised customer on findings.

"Arrived onsite for unit not filling with water to wash clothes. Tested the unit and noticed that no water was getting in the unit. Upon further inspection, found that the cold water was clogged. Removed the clog. Tested the unit and water started filling in the unit once again.No issues at this time. Job complete"

Arrived onsite for unit not turning on. Looked at the unit and found that the front door switch was broken and allowing unit to turn on.

Arrived on call for complaint of noise. Found the blower the cause of the noise. Replace the blower and test.

"Arrived on site to follow up on dishwasher not draining. Installed new control ordered by previous tech. When reactivating the unit, most keys were unresponsive. Had to power cycle unit in order for it to respond at all. When it did come on, unit still did not drain. You can hear the relay activating on the control. Unit appears to also have failure in the harness and possibly console.

Arrived on site to replace feed tube and manifold. Replaced both parts test unit and upper rack locking to feed tube job complete.

Arrived onsite for freezer icing over and refrigerator not cooling. Found unit unplugged from wall so there was no ice formed. Tested the heater and it ohmed at 35. Upon inspection found gaps between liner and frame that would allow warm air to migrate into cabinet. Per Whirlpool recommendations sealed gaps with silicone. Also found that unit ice maker fill tube needed replacement. Replaced with truck stock. Also found water on floor from fill hose being disconnected by customer. Took pics. Unit is currently operating correctly. Job complete

Arrived on site to diagnose range that was running certain functions by itself when it was being cooked on. Replaced control to resolve. Advised maintenance to let resident know that if steam gets on the control panel it can act as key presses. No errors were found before or after swap. Unit should be working as designed. Call complete.

Arrived on site for oven with a burning smell. Tested oven bake at 350 and broiler at 500. Found that the smell was a normal burning smell from a brand new oven. Customer was still concerned so tech line was called and they Explained that smell should desiccate with several uses SR# 7732364831 .

Arrived on site for range not allowing proper heating of unit. Upon arrival confirmed complaint. After further diagnostics I found cause of issue was due to a fried main harness assembly. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11176673 (Main harness) and 1 WPW10245259 (Terminal block)

"Arrived onsite for dishwasher not drying dishes, upon arrival found rinse aid was not in use, found unit is operating as designed spoke with customer on need for rinse aid customer also stated toe plate had incorrect holder on right side, found right side holder was different nail, customer wished for correct holder ordering office to reschedule upon receiving.; ordrng 1 W10909064 (Panel)"

Arrived onsite for dishwasher not drying dishwasher properly and brown water in plastic bowl. I put unit through a diagnostics cycle with plastic in dishwasher and found that the unit is operating as designed and that the was no brown water at the end of cycle.I advised customer that the dishwasher will not get the dishes completely dry but using rinse aid and run the hot water at the sink to help with drying. I contacted Steve at whirlpool techline and spoke with him about my findings and he confirmed my findings and gave me sr# 7732369491. Job complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker full of ice and the motor operational, checked valve and found no issue, changed temps to allow production. Customer will monitor. Complete"

"Arrived on site to inspect wall oven/microwave combo with microwave interior light not working and MW not shutting off after use. Upon further inspection, I tested the microwave light and found it burnt out. I placed the unit in diagnostics and checked the error codes and found F6E4. I cleared the for code and attempted to test the components and the unit failed. I cycled power for one minute and retested and unit is operating as designed except the MW light. I removed and replaced the bulb and retested and it is operating as designed. After replacing the bulb, I rechecked error codes and the F6E4 error came back after clearing and retesting. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Customer is connected to WiFi. ; ordrng 1 W11261167 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect unit for not cooling normally and causing a loud noise when running. Upon inspection found the fridge Evap frozen over causing fan noises, the defrost was not starting due to short in board. Replaced board and instructed customer to defrost for two days. Complete"

"On site for range oven not heating. Confirmed complaint. Found bake and broil elements getting only barely warm. In diagnostics, found F5E1 door latch not operating. Cleared error. Both elements had continuity and ohms were in spec. Continuity through harness was within spec. Found right rear infinite switch had burn marks and was arching when turned on. Unit needs control and right rear infinite switch. No repairs made at this time. Customer wants to contact whirlpool. ; ordrng 1 WP696394 (Hose siphon to tub ring) and 1 WP285655 (Clamp- other end of siphon hose)"

"Arrived on site for an oven that has a broken outer door and handle. Inspected unit and work area. Confirmed the customers complaint and replaced the outer door, handle, and nameplate. Reassembled unit in the unit began to open and close as designed. Was unable to test the rest of the unit due to the unit not being supplied power from the house. The house does not have electrical set up at this time. Call complete."

Arrived on site for unit intermittently cooling. At time of service unit was at temperature. Performed diagnostics mode and tested components. Found control show correct for diagnostics mode but not activating components. Found failed control. Removed failed control and installed new. Tested operation and found unit working as designed. No water leaks detected during service.

Arrived onsite for dishwasher dining and not working. Upon inspection I found water in the overflow tray where the float switch is causing the unit to thing that it is flooded. I drained water and leveled unit. And ran a diagnostics cycle and found that unit operating as designed. No leaks at this time. Job complete

"Arrived on site to inspect unit for a gas smell and issues with air frying, customer was unaware of burn off smell from oven and was not use to gas. Instructed customer on proper use and how to use air fry. Removed foil liner pan blocking heat. Sr# 7732344952 .Complete"

Arrived on site to test unit for unit not draining. Test unit and found clogged drain pump. Removed drain pump and cleared sump. Test unit and unit test good job complete.

Arrived on site for an ice machine that has a noisy recirculating pump. Inspected unit and work area. Confirmed the customers complaint and replaced recirculating pump. Tested the unit and the unit began to work as designed. Call complete.

"Arrived on site for door seal issues. Found gasket not fully seated to liner,removed gasket remolded gasket reinstalled gasket to liner checked door seal good,gasket seating to liner correctly"

"Arrived on site and inspected washer and found bearing noise is just beginning, disassembled Washer and Found it is also just beginning to leak through tub seal. after replacement ran spin in a diagnostic cycle and all noise is now normal. Job complete"

Arrived on call for complaint of not cooling. Found the compressor running not overloaded. Found both fans working and no frost pattern. Will need SS tech and repair. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W10913906 (Coupler) and 1 W10143759 (Dryer)

Arrived on call for complaint of not washing. Found the heater is defective and motor shorted. Will need sump and motor and heater to complete. ; ordrng 1 W11416362 (Motor) and 1 W11537778 (Heater)

Performed streem diagnosis. found microwave intermittently not recognizing door as closed.

Arrived on site and inspected range and found hot is displayed on the control board. I disconnected power and replaced the temperature sensor and they had no effect. Can you control board will be needed to correct the issue; ordrng 1 WPW10556708 (Control)

Arrived onsite for washer not draining upon arrival found unit does drain but valve doesnt close bring water in constantly ordering valve.; ordrng 1 W11038689 (Valve)

Arrived on site and inspected dryer and found it is heating properly and airflow is good. No further repair is needed at this time. Home served as a model for the builder for 2 years and new owner just wanted to confirm operation. Job complete

Arrived onsite and repaired unit which had a slipped position actuator. Replaced actuator. Unit is now operating as designed. Advised customer on repair.

"Arrived on site. Found water not draining,diagnosed installers installed a hard rubber hose from machine drain tube to floor plumbing,removed kink from hose,advised customer if water fills bin customer will red to have the hard black hose replaced."

Arrived onsite for washing machine clothes soaked at end of cycle. Upon arrival tested found unit actuator had slipped from position and was damaged. Replaced and tested unit is now operating as designed. Job Completed.

"Arrived on site to follow up on refrigerator not making ice. Checked unit and cycled and found icemaker cycling. Checked and found valve humming, but not producing water. Removed line and found no water coming through line. Removed line and tested wall valve and found line blocked. Cleared line and retested. Found valve filling properly this time. Unit working as designed. Call complete."

"Arrived on site to inspect range oven not working in bake mode. Upon further inspection, I removed the oven bottom panel and tested the Bake at 350 degrees. I could hear the relay in the control click and the ignitor failed to come on. I tested voltage at the ignitor and got 125V. I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Was able to remove the top and not break anything. Fixed top and replaced hinges. Tested the unit and the unit is working as designed. Call complete.

"Arrived on site to inspect unit for leaking from front, upon inspection found the unit did leak and was causing some damage, took pictures and needed to remove unit to see full extent, will need two people. Ordering parts. Office to reschedule ; ordrng 1 W10574291 (Pan) and 1 2man (2 man)"