Service History 605

Near Austin, TX 78721
Jacob
Job Details: 04/29/2020
COOKTOP WHIRLPOOL RC8536XTW2 Arrived onsite to replace switches. Tried to find power source. Could not get power to turn off from oven to perform work to replace switches. Need to reschedule to perform service when customer can get power turned off completely to unit. Office to reschedule ; saved tckt
Near Georgetown, TX 78628
Paul
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived onsite for a dishwasher not draining. I found the drain tube restricted at the disposal again and not tied up from the disposal. I rerouted the line from around the disposal cord, cleared the line, and tip tied it up higher than the disposal port. I tested the unit and found it working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 04/29/2020
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for not spinning and installing belt on drive motor, installed belt and retested washer on full spin, no problems with belt. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 04/29/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for ice machine making loud noise. Upon arrival ice machine was off. I turned on ice machine and watched it for 45 minutes and never made any abnormal noise. Did find water damage on compressor could have been possible cause, did also find service pointer on water valve making noise. But customer stated noise was non stop and when valve filled unit sounded normal. Could not reproduce any abnormal noise. Instructed customer that if you makes noise again to please record 2 videos, one for 15 seconds and one for 5 minutes, so the 15 second one can be sent to office and the 5 minute one for tech to get an idea of noise and to see if it makes noise the full 5 minutes to rule out valve, No water leaks present at time of service."
Near Austin, TX 78703
Luis
Job Details: 04/29/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for door issue. Found some items preventing door to fully close adjusted shelf’s door closing found gasket not inserting into channel,removed gasket found insulation in channel preventing gasket to install into door correctly. Removed insulation from channel,reinstalled door gasket checked door seal good gasket installed and sealing correctly. Called tech support to verify repair,per tech support repair done correctly,insulation expanded out of door during manufacture process and after removal of insulation from channel unit is goodFile #7727696332"
Near Austin, TX 78753
Eman J.
Job Details: 04/29/2020
WASHER AMANA NTW4516FW3 Arrived on site for previous diagnosed part install. Replaced the part. Tested system everything works as designed. No water leaks at time of service. Job complete.
Near Austin, TX 78754
Scott
Job Details: 04/29/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for unit still making knocking noise in high spin . Replace actuator and suspension. Ran calibration and test cycle . Unit is sounding normal . No water leaks detected at time of service.job complete .
Near Cedar Park, TX 78613
David
Job Details: 04/29/2020
N WHIRLPOOL WDT780SAEM1 "Arrived on site to diagnose dishwasher that was not draining. Performed diagnostic and found F6E4 code for float switch open. Could hear drain pump running. Checked sink and could see water backing up from the disposal. Ran garbage disposal to clear blockages and water drained immediately. Customer advised to clear and clean garbage disposal regularly to keep it from clogging up. All is working as designed at this time with no water leaks. Call complete, no water leaks found."
Near Austin, TX 78717
David
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW4616FW2 Arrived on site in unit 1634 to diagnose washer that was not finishing and not dissolving tablets. Performed diagnostic and cycle check. Found 1 error code for Long drain. Ran through diagnostic and could hear inlet valve humming for cold fill. Checked wall valve and found cold water was not on and only partially turned. Opened valve and retested. Unit is now filling properly. All issues were due to not having any cold water running to unit. Performed calibration and reran diagnostic cycle. All is now working as designed with no water leaks. Call complete.
Near Austin, TX 78750
Paul
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a no cool fridge to replace the previous diagnosed parts. I found the system completely charged and an insufficient compressor. I evacuated the system and replaced the compressor. I installed a low side service tap and dye drier. I vacuumed the system and it held a 30 psi vacuum. I charged the unit with 5 oz’s of R134A and tested the unit. The unit is working as designed and cooling down properly. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 04/29/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found heating element is disconnected. After resetting dryer is operating normally. Inspected dryer and did not find any lint in cabinet, no further repair is required at this time, job complete"
Near Austin, TX 78737
Kevin
Job Details: 04/29/2020
WASHER WHIRLPOOL MVWB835DW1 "Arrived on site and inspected washer and found saved error codes F6E2 saved multiple times.
Near Lakeway, TX 78734
Luis
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "Arrived on site for water leaking. Diagnosed frozen drain and crack in drain pan,cleared drain,replaced drain pan, checked water flow through drain good.
Near Seguin, TX 78155
Noah D
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1 "Arrived on site to inspect fridge for fill not making ice, upon inspection found another ice block in inlet and ice cubes backup up, ordering inlet water tube to fix issue. Complete ; ordrng 1 12961401 (TUBE)"
Near Robinson, TX 76706
Jonathan
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for a washer that is flashing an LS code. Inspected unit and work area. Place unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F8 E1 (low/no water), F2 E1 (UI stuck button) error codes. Ran unit through a manual Phil test and found the hot water valve not drawing any water. Replaced housing and tested unit. Unit is working as designed. Advised customer to fix their draining system due to sealed drain. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 04/29/2020
DRYER MAYTAG MEDX655DW1 Arrived on site to install previously diagnosed switch. Removed failed part and replaced with new with little improvement. Called tech line and spoke with Butch (SR# 7727702054) Made aware of issue and what was done. Was instructed that heating element was grounded or motor was shorted and to check heating element. And that it won’t start due to blown fuse or cutoff. Did as instructed and found element grounded. And failed cutoff. Removed failed parts and replaced with new. Tested unit and all operations are normal. Watched unit for 20 minutes to make sure element was not coming on on its own anymore. Turned unit on to test and all operations are normal. After turning unit off watched to make sure element shuts off and does not come back on on its own. All operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Wesley
Job Details: 04/29/2020
WASHER LG WT1001CW Arrived onsite and customer reported washer stopping loads and giving fe and OE error codes most recently. However no symptoms of overflow or drain problems when diagnostic tests are run. Called LG techline and was advised on checks and found drain hose to be inserted 6 inches further than recommended to avoid OE error. Sr#tcc200428487174 advised customer extensively.
Near Austin, TX 78753
David S
Job Details: 04/29/2020
REFRIGERATOR LG LSXS26386S/00 "Arrived on site to install previous diagnosed part. I gained access to the control evaporator. I tested the new heater for resistance and was showing 50ohms, I tested the heater in the unit and was not getting any resistance at all. I replaced the heater with the new one. I powered the unit on and watched for a good frost pattern on the evaporator, all look good. I reassembled the unit, and waited fork unit to start cooling. Unit is cooling and operating as designed. No water leaks detected. Job complete."
Near Cedar Park, TX 78613
David
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HC "Arrived on site to diagnose washer that customer says was not spinning clothes out. Performed diagnostic and found errors F0E2 for oversuds, F0E5 for RF balance load. Ran unit throug diag mode and all checked good. Ran unit on drain and spin and unit worked fine and spun out at high speed as designed. Ran unit through a quick wash cycle with a small load. Unit performed as designed, finished on time and spun out properly. Removed top and blew out pressure sensor line. Advised customer to increase load size as small loads can cause the unit to go off balance as well as oversized loads. Also advised to reduce soap usage 40% to combat any over suds conditions. Advised customer that if issue persists to record settings and load size so that we may try more detailed troubleshooting. All is working as designed at this time. Call complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the 6ft drain hose being badly crimped and the unit not draining properly, I removed and replaced the 6ft drain hose and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Harker Heights, TX 76548
Al
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FC3 Arrived to inspect washer not stopping at end of spin cycle. F7E9 LOCKED ROTOR ERRORConfirmed the complaint and found the screw that holds the rotor and stator was laying underneath the unit.Used locktite to secure the screw.Tested unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Buda, TX 78610
Jacob
Job Details: 04/29/2020
WASHER AMANA NTW4516FW2 Arrived onsite for to replace parts to unit. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78746
Jacob
Job Details: 04/29/2020
WASHER WHIRLPOOL MHW8630HC Arrived onsite to test unit for not draining. Tested unit. Found that drain motor was clogged and not working. Replaced drain motor. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78732
Tyler B.
Job Details: 04/29/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived to install previously ordered inverter. Replaced and tested good 3 times than error came back. After double checking connections called tL and found issue the be in other lock harness. After further looking for connector for harness was too loose and would cause unit to lose 120 and light inside. Will need 2 man die to hard wired unit, and interlock s ; ordrng 1 CNOTE (2MAN) and 1 W10358241 (interlock)"
Near Bastrop, TX 78602
Scott
Job Details: 04/29/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 "Arrived on site for not making ice . Found water valve failed completely and recirculating pump making noise . Ran diagnostics and no water what so ever from valve . Replaced valve , unit is now functioning properly. Good frost pattern ,and good water flow . No water leaks detected at time of service . Job complete ."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to inspect washer for leaking and not stopping issues, upon inspection found the drawer and front door leaking, replacing drawer, cleaned door...Customer stated that the unit stays on 0 and keeps washing as well as not draining but drain pump and console worked correctly, ordering control. Office to reschedule ; ordrng 1 W10918521 (DISPENSER ) and 1 W11329040 (ACU)"
Near Pflugerville, TX 78660
David S
Job Details: 04/29/2020
DISPOSAL UNKNOWN 687A "Arrived on site for disposal not working. Spoke with customer and they stated they just wanted to get a new one put in. I removed the old disposal and replaced with new. Tested unit, and it operates as designed, no water leaks detected."
Near Austin, TX 78738
Luis
Job Details: 04/29/2020
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site for freezing in fresh food and no ice. Over temp alarm on,reset alarm setting for fresh food at 33, changed fresh food setting to 38 instructed customer on over temp Atlanta button,tested diffuser and operating correctly. Checked icemaker,optics failed diagnostics unit would need new optics. ; ordrng 1 W10757851 (OPTICS)"
Near Austin, TX 78752
Scott
Job Details: 04/29/2020
WASHER WHIRLPOOL WET4027HW0 Arrived on site for unit not draining . Found drain not working and control acting erratically. Ordering control . Please call to set return .; ordrng 1 W11367652 (CONTROL )
Near Liberty Hill, TX 78642
Lou
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site to inspect washer with yellow oil underneath. Upon further inspection, I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump ump and all four panels. I removed and replaced the gearcase & clutch and calibrated the unit. Placed the unit in diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Keith D.
Job Details: 04/29/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MSR Arrived onsite and tested operation found fresh food at 56 degrees. Freezer at 0 degrees. Upon further inspection found freezer had frozen up causing little air flow to damper assy. Tested damper flap found that it had failed. Unit will need new damper assy. Advised customer to unplug refrigerator for at least 24hrs to throughly thaw out.; ordrng 1 242303001 (damper assy)
Near Del Valle, TX 78617
Jacob
Job Details: 04/29/2020
WASHER LG WM2233HS Arrived onsite for UI controls not responding correctly. Tested unit. Found that UI control panel was not responding as it should. Also that possibly the control board isn’t communicating the button presses to change. Ordered both parts. Rescheduled with customer ; ordrng 1 EBR32268004 (CONTROL BOARD ) and 1 EBR32268102 (DISPLAY CONTROL PANEL )
Near Austin, TX 78729
David S
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for refrigerator ice it over on the fresh food side. Found the fc side evaporator covered in ice. I defrosted their unit and found the evap fan not coming on. I replaced the evap fan. And inspected the thermistor, found the thermistor loose. Secured the thermistor with foil tape and a zip tie. Unit is draining properly. Not water leaks detected. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/29/2020
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site to inspect oven for not heating properly upon inspection found the oven 20 degrees lower on set temps. Calibrated up 20 degrees. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 04/29/2020
FREEZER AMANA AQC0902GRW00 Arrived on site for freezer with damaged lid. Inspected unit and found lid is damaged. Went to replace damaged part but found new lid with me damaged in box. Re ordering part and ordering back up lid to be safe. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10696069 (dor-fip)s
Near Austin, TX 78759
David S
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB03 Arrived on site for ice maker not making ice. Spoke with customer found out the problem is the water dispenser is not working. I tested voltage from the supply to the control. Tested voltage from the control to the dispenser. Found the dispenser was only working intermittently. I replaced the UI control. The unit operated as designed no water leaks detected.
Near Austin, TX 78726
Tyler B.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived to inspect unit leaking, check both evaps and found no ice or water backing up. Found coils covered in dust causing sweat. Cleared and advised to keep and eye on unit"
Near San Marcos, TX 78666
Leonardo
Job Details: 04/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit leaking. Test unit and found unit creating condensation from vent to counter top. No leaks present at this time job complete
Near Austin, TX 78726
Tyler B.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 "Arrived to inspect unit with no caster kit on it. Found there no way a single person can install, will need 2 tech possible 3. Office to RS ; ordrng 1 CNOTE (2 TECH (WES) ) and 1 CNOTE (OFFICE RS )"
Near Little River-Academy, TX 76554
Al
Job Details: 04/29/2020
WASHER MAYTAG MVWB755DW0 "Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found the latch defective.Removed and replaced the latch, tested and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for filter head door had come off housing . Replaced door back on filter housing . Housing looked in good shape . No water leaks detected at time of service . Job complete .
Near Belton, TX 76513
Jonathan
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer that’s making vibration as it spins. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E2 (over suds) error code. Play scene in an auto cycle and unit ran as designed. I replaced the shocks as precautionary measure and called Techline and spoke to Steve SR# 7727694369. He had me run several checks and found that there were no issues with the unit. He advised to inform the customer that vibration was normal on these units and to not proceed with repair. Customer asked me to run a load before I left. Noticed customer using a load of mixed items including two towels and a few shirts. Advised customer that uneven loads would cause an unbalanced load and cause more vibration. When the unit went into the spin, the towels clumped totether and caused it to have an unbalanced load. I showed the customer and pulled out he towels. When putting it back into the spin, the unit worked as designed."
Near Spicewood, TX 78669
Brandon
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of unit not making ice, found water line frozen near ice maker, I defrosted line, unit tested good. If problem keeps happening, may need new door due to water line freezing inside of freezer door."
Near San Marcos, TX 78666
Leonardo
Job Details: 04/29/2020
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for front door glass coming off. Found left side of stainless attached to glass was coming off ordering new glass Wpw10535793 office to reschedule ; ordrng 1 Wpw10535793 (GLASS )
Near Killeen, TX 76542
Cliff
Job Details: 04/29/2020
WASHER ROPER RTW4640YQ1 Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found loose pulley on bottom of unit. Tightened pulley and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Luis
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 "Arrived on site for no cool in fresh food. No ice build up on evaporator,ran diagnostics fan powered on with air flow,ran thermistor test,evaporator thermistor reading jumping around diagnosed a defective thermistor order new cover that includes thermistor, ordrng 1 W11359773 (COVER EVAP)"
Near Georgetown, TX 78626
Paul
Job Details: 04/29/2020
RANGE AMANA AER6303MFS2 Arrived onsite for a range to replace previous diagnosed parts. I replaced the harness and burned up terminal block. I tested the range and all functions are working as designed. Call complete.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/29/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for no display. Test unit and found bad fuse. Heated oven to 350 job complete
Near Austin, TX 78725
Jacob
Job Details: 04/29/2020
WASHER AMANA NFW7200TW "Arrived onsite for unit giving a loud noise and unit shakes quite a bit during spin cycle. Tested unit. Heard noise and it was the drain motor,and shaking from the shock absorbers being worn out. Ordered parts. Rescheduled with customer ; ordrng 1 WP34001292 (damper-sho REAR) and 1 WP34001303 (damper-sho FRONT) and 1 WP34001340 (pump-asm)"
Near Georgetown, TX 78633
Lou
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site to inspect refrigerator freezer door not closing and ice build up. Upon further inspection, I tested temps in the FC=11 degrees & RC=36 degrees. I found frost built up at the bottom of the FC section at the opening and at the bottom of the door equivalent to the door being left cracked open. Also found a small amount of frost built up on the right side of the rails and light switch area. FC door gasket is sealing all the way around the door. Placed unit in diagnostics and tested and the unit is operating as designed. Forced defrost on the unit and it defrosted as designed. Found the unit not level and leveled is operating as designed. Advised customer of my findings and the possible cause of the frost build up. No water leaks observed during service, job completed."
Near Austin, TX 78730
Tyler B.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived to install previously ordered latch, replaced and tested properly"
Near Nolanville, TX 76559
Cliff
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 Arrived on site to diagnose a refrigerator that is not cooling. Found sealed system lines heavily corroded in compressor section. This has caused sealed system failure in unit. No further repairs to be done at this time.
Near Rogers, TX 76569
Al
Job Details: 04/29/2020
RANGE GE JB860SJ9SS Arrived to inspect range burning food.Used my temperature sensor and unit read 10 degrees higher.I calibrated the unit and unit tested as designed.Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Arrived to inspect unit freezing items in RF. Found unit will need damper ; ordrng 1 CNOTE (RS) and 1 WPW10196393 (damper control assy)
Near Killeen, TX 76549
Al
Job Details: 04/29/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived to install previously ordered parts.Removed and replaced the inverter and magnetron. Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Leonardo
Job Details: 04/29/2020
OVEN WHIRLPOOL WFG520S0AS2 Arrived on site to test unit for bake not igniting. Test unit and found bad ignitor. Test unit andunitheating to 350
Near Georgetown, TX 78628
Wesley
Job Details: 04/29/2020
MICROWAVE GE JVM6175SK2SS Arrived onsite and replaced filter board and repaired wiring to restore microwave function. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Wesley
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for trickle leak on left side and found gasket out of place. Replaced gasket to ensure good seal. Leveled unit. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78664
Andy
Job Details: 04/29/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range damage. Inspected unit and found dent On left side panel part of cabinet. Looked at parts brake down and could not find replacement part. Called tech line and spoke with TJ (SR# 7727698190) Made aware of issue and what was found. No repairs are to be done at this time.; ordrng 1 SEENOTE (OFFICE TO CALL TRADE CARE )
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL GU2275XTVY1 Arrived on job for complaints of buttons not working. Found panel wire harness damaged. After replacement test operation. No leaks detected at time of service.
Near Lampasas, TX 76550
Cliff
Job Details: 04/29/2020
WASHER MAYTAG MHW5500FW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found water level sensor error saved in control. Water level sensor will need to be replaced to complete repairs. Also advised homeowner on splash list bleach creating an excess of suds in the unit that can prevent center from registering properly.; ordrng 1 WPW10448876 (switch-wl)
Near Liberty Hill, TX 78642
Keith D.
Job Details: 04/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and tested operation found unit not responding. And screen stuck on bake cycle but unit is not actually baking or heating up. Unit will need new console to repair. ; ordrng 1 W11297707 (console)
Near Rogers, TX 76569
Al
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived to inspect ice maker and temperature concerns.Found the freezer temperature was 70 and refrigerator temperature was 70 as well.Accessed the compressor and found it warm and running. The condenser fan motor was also running.There is no ice production due to unit temperatures.Ordering compressor, access valve and dye drier.Office to reschedule with customer for soonest possible appointment.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (ACCESS VALVE (RESEARCH)) and 1 W10779331 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10239732 (EVAPORATOR )"
Near Leander, TX 78641
Wesley
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM Arrived onsite and restored proper function by installing fill arm in the actuator slot. Unit is now operating as designed.
Near Georgetown, TX 78626
Tyler B.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived to inspect unit with door falling, found pad, wore. Replaced and tested properly"
Near Driftwood, TX 78619
Leonardo
Job Details: 04/29/2020
MICROWAVE GE SCB1001KSS01 Arrived on site to test unit for display not working and buttons not working. Test unit and found display flickering not allowing to set time to cook and buttons not responding. Also unit is missing waveguide will order new control board and new panel and wave guide. Office to reschedule will need autho ; ordrng 1 WB06X10638 (CANOPY MICA) and 1 WB07X10927 (PANEL )
Near Killeen, TX 76542
Al
Job Details: 04/29/2020
DISHWASHER IKEA IDT830SAGS0 Arrived to inspect dishwasher with no power.Confirmed the complaint and checked voltage at the outlet and got 120.Removed the junction box and found white wires were burned at the connector.I spliced the damaged wire and capped it together.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Georgetown, TX 78626
Wesley
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite and found unit with frosted up ff Evap. Ordering Evap motor and cover and drawer panel for cosmetic concern. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (EVAP COVER) and 1 WPW10564297 (front-pan)
Near Georgetown, TX 78633
Lou
Job Details: 04/29/2020
M/W OTR WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave with water in the vent. Upon further inspection, the customer advised that they found water in the cabinet above the microwave approximately two weeks prior to today. I found no evidence of a leak at the ceiling or in the cabinet above the unit. Turned the fan on and never heard the damper open or close. When I removed the unit form the wall, I found that the damper had not been installed when the unit was installed. I installed the damper and retested and the unit is operating as designed. Job completed."
Near Riesel, TX 76682
Jonathan
Job Details: 04/29/2020
MICROWAVE FRIGIDAIRE FGMO205KFB Arrived on site for microwave that had no power. Inspected unit and work area. Found unit would not turn on. Remove the top panel and tested voltage found voltage not passing the noise filter. Tested capacitor and magnetron and found capacitor completely dead.; ordrng 1 5304492543 (filter)
Near Buda, TX 78610
Leonardo
Job Details: 04/29/2020
DISHWASHER MAYTAG MDB4949SDM1 Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor covered in calcium will need new motor.
Near Georgetown, TX 78628
Wesley
Job Details: 04/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and installed panel to repair dents in old panel from being crushed.
Near Georgetown, TX 78628
Lou
Job Details: 04/29/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to inspect washer not starting. Upon further inspection, I placed the unit in diagnostics and it began to show an F3 error code but it erased. I tested the unit and it operated as designed. I tested the console and it passed. When I pressed power and then the start button, the unit beeped ad would not start. No water leaks observed during service, job completed. Unit left unplugged."
Near Georgetown, TX 78628
Wesley
Job Details: 04/29/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite and found unit operating with trickle leak from dispenser. Replaced drawer. All checks good. Advised customer on findings and repair.
Near Waco, TX 76705
Jonathan
Job Details: 04/29/2020
ICE MACHINE WHIRLPOOL KUIS18NNTW0 Arrived on site for unit that is not making ice. Inspected unit and work area. Unit had ice at the bottom of the unit and was making ice. Customer stated that the unit was making ice but that it was still making sounds. Unit was making a sound as we were talking and I found the recirculating pump trying to recirculate the water but no water in the reservoir. Tested unit fill and found low water presssure. Replaced inlet water valve as a precaution but told the customer to check her water pressure coming to the unit due to calcium build up around the inlet water valve. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 04/29/2020
DRYER SAMSUNG DV42H5000EW/A3 Arrived onsite for unit not heating. Tested unit. Upon inspection. Found that heating element has gone bad. Rescheduled with customer.; ordrng 1 DC97-14486A (ASSY DUCT)
Near Temple, TX 76501
Jonathan
Job Details: 04/29/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer that won’t start. Inspected unit and work area. Tested voltage at the wall and found voltage bouncing around on the L2 to neutral circuit. Least an in-service diagnostics and found an F4 E4 (L2 Line voltage issue), F4 E3 (restricted airflow), and F2 E1 (UI stuck button) error codes. I called Techline and spoke to Butch SR#7727696277. He advise just to check the thermal fuse due to the airflow issue but to have the customer fix the electrical problem and get the vent cleaned to ensure no further problems. Checked fuse and found fuse blown. Replaced fuse and tested unit. Unit is working as designed. Removed lint out of blower wheel housing and behind the vent exhaust to ensure no further air flow issues. Call complete."
Near Del Valle, TX 78617
Jacob
Job Details: 04/29/2020
RANGE GE JGBP28DEMBB Arrived onsite for Display to unit to and rear burner knob not working. Opened up back of control board. No issues at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details: 04/29/2020
DRYER MAYTAG MED6630HW0 "Arrived on site and inspected dryer and did not find any error codes, ran dryer on diagnostic cycle and found all functions are operating normally. Customer had some general questions about dryer operation the dryer is operating as intended at this time, job complete."
Near Cedar Park, TX 78613
David
Job Details: 04/29/2020
MICROWAVE JENN-AIR JMV8208WP1 "Arrived on site to diagnose microwave that the upper grill / vent has broken off of. Examined unit and could see stress cracks around the mounting plastic on the grill. It looks like these grill mounting pints are a bit fragile and plastic, and will crack and break off where they are held in. Heat from the stoves they are mounted over is likely making the plastic brittle. Weight of the metal panel is adding to the stress on the plastic. At this time I did install a new grill on the unit and hand tightened the mounting screws with a screwdriver to make sure they are not overnight and can crack plastic. Call complete."
Near Seguin, TX 78155
Noah D
Job Details: 04/29/2020
WASHER MAYTAG LAT5910BAW "Arrived on site to inspect washer for leaks, upon inspection found the inlet hoses were leaking on the ground leaving the water rings, instructed customer to get new hoses to fix issues. Complete"
Near Round Rock, TX 78665
Andy
Job Details: 04/29/2020
DISHWASHER BOSCH SHEM3AY55N01 Arrived on site for dishwasher has crack. Inspected unit and found cracked panel. Ordering part. Will return no water leaks present at time of service.; ordrng 1 00777874 (PANEL )
Near New Braunfels, TX 78130
Noah D
Job Details: 04/29/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to install door due to paint issues, but the new door did not include new seal and adhesive which is needed for a correct repair. Office to reschedule. Please place on cancellations ; ordrng 1 W10823580 (SEAL) and 1 WP279368 (ADHESIVE )"
Near Austin, TX 78727
Eman J.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for a dishwasher not heating. Ran diagnostics got error code 7,1 which is no heating. I replaced the heater. Ran diagnostics again got no error codes, everything works as designed. No leaks found at time of service. Job complete."
Near Kyle, TX 78640
Kevin
Job Details: 04/29/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, disconnected vent hose from rear of dryer and airflow returns. Vent to the exterior of the home will need to be cleaned/cleared in order to correct issue. Job complete"
Near Austin, TX 78741
Kevin
Job Details: 04/29/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site and inspected dishwasher and found customer is using laundry detergent pods. Explain that this will not work and dishwasher pods will need to be used. Dishwasher is leaking due to sudsing from laundry pods. No water leaks detected at time of service, job complete. 7727697788"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not washing correctly, upon inspection found the gear case spilling oil everywhere and screeching, replaced gearcase and all parts, retested with no noise. Job complete"
Near Round Rock, TX 78665
Paul
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID WSR57R18DM02 Arrived onsite for a no cool refrigerator to possibly replaced sealed system components. I tested the unit and checked pressures. I found an insufficient compressor not pumping correctly. I replaced the compressor and installed a low side service tap. I installed a UV drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A. I tested the unit and it is working as designed.
Near Jarrell, TX 76537
Cliff
Job Details: 04/29/2020
DISHWASHER GE GDF620HGJ5BB Arrived on site to replace control board for dishwasher. Installed new board and service LED on control stated incorrect software indicating a bad control. ; ordrng 1 WD21X24901 (CONTROL)
Near Liberty Hill, TX 78642
Keith D.
Job Details: 04/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and tested operation. Found no faults in memory and unit operating properly. Customer has video with chicken nuggets in upper oven and as soon as the door opens steam rolls up onto touch panel and the panel begins acting as if selections are being made but nobody is touching screen. Called tech line and spoke to Leon #7727698952. Recommenced customer covering items cooking in oven to reduce steam while baking. Instructed customer of recommendation from tech line. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 04/29/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA Arrived on site for refrigerator that shutting off the breaker consistently. Inspected unit and work area. Customer had unit turned off. Plug the unit in and unit begin to run as designed. Both compressor and evaporator fans came on without shutting off the breaker. I called Electrolux Techline and spoke to Steve SR# 83545322. He advised this issue is most common within the compressor or defrost circuits and had me running tests with the defrost circuit by checking for amperage going to the heater. Unit was within range. Then he had me checking amperage at the compressor and the compressor was within range. He had me test the outlet for polarity and for proper voltage. Outlet was within range. He had me run to the breaker and we found 5e unit on a GFCI breaker. He then told me to stop and advise the customer to change their outlet to a non AFI or GFCI designated breaker. Call complete.
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
OVEN WHIRLPOOL JGW8130ADW Arrived on job for door not unlocking. Instructed customer on clean setting.
Near San Marcos, TX 78666
Leonardo
Job Details: 04/29/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for damaged on right side. Found damaged panel and wrapper. Ordering new panel W11175576. Office to reschedule ; ordrng 1 W11175576 (PANEL )
Near Austin, TX 78758
Eman J.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Arrived on site for refrigerator freezing. Tested system found that the control and defrost heater are bad. Replaced the control and ordering new heater part number WPW10316428. ; ordrng 1 WPW10316428 (heater)
Near Andice, TX 78628
Lou
Job Details: 04/29/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install previously diagnosed and ordered parts. Per the recommendation of techline at the previous service call, I removed and replaced the door switch/interlock assemblies and tested. The unit still did not operate. I removed and replaced the fuse/filter board and retested and still nothing. Found where a piece of the main control board was broken off and removed and replaced the board and retested. Unit is operating as designed. Job completed."
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
WASHER MAYTAG MVWB835DW0 Arrived on job for complaints of not powering on. Found console not working. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78724
David S
Job Details: 04/29/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previous diagnosed parts. I gained access to the right front burner infinite switch and replaced new. I tested the unit and all the burners came one. Unit operated as design. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived on job for complaints of ice in the bottom of freezer. Replace tube and removed ice.
Near Austin, TX 78744
Kevin
Job Details: 04/29/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site and found front panel glass is broken, after replacing panel door is now correct. Job complete"
Near Killeen, TX 76549
Al
Job Details: 04/29/2020
DRYER MAYTAG MEDB850YW0 Arrived to install previously ordered part.Removed and replaced the element.Reassembled and unit tested as designed.Job complete