Service History 605 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Leander, TX 78641

David S

Job Details: 12/21/2021

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78737

Andrey

Job Details: 12/21/2021

"Arrived on site to test unit for load noise periodically, tested unit found unit making a minor Screeching sound during moments of the test cycle, put unit into component activation and during high spin no noise was present, per service pointer W11520474, noise is coming from ACU , ordering ACU, would recommend on return visit to change out cam and belt also due to age of unit, office to reschedule ; ordrng 1 W11170317 (ACU)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78745

Tyler L

Job Details: 12/21/2021

"Arrived on site for complaints of unit not cleaning well. Found F4e3 wash motor error code. Ran factory diagnostics and wash motor did not engage..; ordrng 1 W11131683 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FNBL00

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure and being the wrong part, I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model KEMS379BWH00

Near Austin, TX 78729

Justin

Job Details: 12/21/2021

"Arrived on site for a wall oven that made a loud pop, and then would not get over 135?F. I powered the unit off at the breaker and gained access to the back. I ohmd out all three elements, the temp sensor, thermostat, and fans. I found all within range and good. I gained access to the control and ohmd out both fuses. Both were good. I cycled the power back on and checked voltage coming in from the wall. I found that from L1 to L2 you were only getting 140VAC, L2 to neutral/ground was only getting 40VAC, and L1 to neutral/ground was getting 120VAC. This indicates bad incoming voltage from the wall. I found no failure on the unit at the time of service. I informed the customer on my findings. I advised the customer to keep the unit powered down until they reach out to an electrician.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Driftwood, TX 78619

Andrey

Job Details: 12/21/2021

"Arrived on site to replace previously diagnosed adjusters, Positioners, housings and covers, replaced parts, upper track is now gliding as designed, unit has extreme calcium buildup, recommended customer to run a few cycles with a cup of vinegar on top rack, to dissolve some of the calcium buildup, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Georgetown, TX 78633

Kimo

Job Details: 12/21/2021

"Arrived onsite for built in refrigerator not dispensing water at time and would beep. Upon inspection I was able to reproduce the customers concern. I installed new board and tested unit and found that the unit is now working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Austin, TX 78746

Robert

Job Details: 12/21/2021

Arrived on call for complaint the orifice stuck in holder. Found the orifice damaged and cant remove. Replaced the holder and converted to LP.

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Austin, TX 78750

Justin

Job Details: 12/21/2021

"Arrived on site for a wall oven making a vibrating noise. Upon arrival the customer stated that the sound typically occurs when the unit is hot and set to a high temp. They also found that the noise will stop when they open the door. I put the unit into diagnostics mode and activated all fans for several minutes, but could not replicate the noise. The unit had no error codes. I then set the unit to 450?F and let it heat for a over 25 minutes. I could not replicate the noise at the time of service. I found the unit working as designed. I advised the customer on recording the noise if it occurred again. Call complete."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near Manor, TX 78653

Matthew

Job Details: 12/21/2021

Arrived onsite to run nitrogen test per Whirlpool tech line recommendations. Connected nitrogen and charged at 140 psi. No nitrogen flowing through cap tube. Called tech line for documentation. Tech submitted documentation for review.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Austin, TX 78750

David Z

Job Details: 12/20/2021

Arrived on site to diagnose range throwing F3E0 error for temp sensor open or shorted. Tested resistance at control and found open line. Checked at sensor and found it was open. Replaced with new temp sensor and retested. Verified unit working as designed. Call complete

We serviced a

GE DISHWASHER

Model GDF520PSF2SS

Near Buda, TX 78610

Kevin

Job Details: 12/20/2021

"Arrived on site and replaced wash motor, drain pump, and used new harness supplied with wash motor. While reassembling found sump manifold gasket WD08X22758 Was not ordered. Also found lower spray arm WD22X26621 has made contact with the heating element sometime in the past and has melted on the bottom. Took one picture; ordrng 1 WD08X22758 (Gasket) and 1 WD22X26621 (Lower spray arm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78721

Robert

Job Details: 12/20/2021

Arrived on call for complaint of not starting. Found the dishwasher not showing door closed. Replace latch and control. Now dishwasher working properly.

We serviced a

FRIGIDAIRE WASHER

Model ATF6700FS2

Near Leander, TX 78641

Kimo

Job Details: 12/20/2021

Arrived onsite for Staked washer having to be started over 3 times before it will start --thinks its the door lock. To perform diagnostics will need second tech. Requesting a 2man. Office to reschedule. Did not collect this trip.; ordrng 1 2man (2man)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS

Near Austin, TX 78737

Leonardo

Job Details: 12/20/2021

Arrived on site to test unit for not igniting. Found no igniters working. Replaced module and harness and still no power. Found power cord broken will need to order new power cord. ; ordrng 1 W10392003 (Power cord)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite and arrived onsite and repaired unit by replacing the mag cap and diode. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Matthew

Job Details: 12/20/2021

Arrived onsite for unit not working. Inspected unit and found wiring harness in compressor compartment was not secured. Secured the harness and tested unit. Unit operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78758

Matthew

Job Details: 12/20/2021

Arrived onsite to replace front panel. Replaced front panel. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Matthew

Job Details: 12/20/2021

Arrived onsite to replace damaged doors. Replaced freezer and refrigerator doors. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Liberty Hill, TX 78642

Kimo

Job Details: 12/20/2021

Arrived to install previously diagnosed pat. Upon inspection found the outer door trim dented. I removed damaged door and installed new out door along with nameplate. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Leander, TX 78645

Justin

Job Details: 12/20/2021

"Arrived on site to install previously diagnosed parts. I installed the ice box fan and then tested it. The fan is now working as designed. I installed the new gasket, an I collected the balance in full on CC. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Buda, TX 78610

Andrew

Job Details: 12/20/2021

Arrived on site to test unit for not cooling. Found compressor not kicking on. Replaced start device(W11092533) and run cap(WPW10350564) from truck stock. Compressor kicked right on and pulling .9amps. Frost pattern developing as designed. Advised customer to place glass of water in unit and once frozen over itll be good to use. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 12/20/2021

Arrived on site to replace previously ordered parts for oven. Replaced door panel and ui and all is working properly at this time.

We serviced a

KITCHENAID RANGE

Model KFES530ESS2

Near Wimberley, TX 78676

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for oven not heating, tested unit found shorted bake element and shorted convection fan element, also fan motor reading high resistance, recommend replacing C.fan assembly with element, bake element, oven sensor and with this many components shorted, recommend replacing control board, C.fan assembly and control board were run with out, full repair to be completed on next visit, office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS00

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/20/2021

Arrived on site to test unit for left oven not igniting. Customer stated she tried once and it didnt work so she has not attempted since. Oven turns on and running as designed. Customer stated she had company do work on LP tank. Advised she may have had air in lines when she attempted to use. Unit is working properly. Burners and both ovens igniting as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 12/20/2021

Arrived on site to test unit for no power. Test unit and unit not getting power in. Fuses test good customer called builder and the showed up to check breaker outside. Found loose breaker outside. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

"Arrived on site for Not Cleaning Dishes Properly - Dishwasher. Placed in diagnostics and no error codes came on. Ran diagnostics cycle and water filled and all cycles completed without issue. Once drain pump drained the element heated up and sizzled water from the racks. Found rinse aid dispenser was empty. Customer had rinse aid so we filled it all the way up. Recommended normal, heat dry and high temp for best results. Removed filter and it was heavily caked with food particles. Recommended removing all food from dishes before running dishwasher. No leaks detected. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM02

Near Austin, TX 78717

David Z

Job Details: 12/20/2021

"Arrived on site to diagnose refrigerator leaking water from the bottom of the unit. Checked FC and found a sheet of ice in the FC and frozen drain. Removed rear cover and checked and found drain clear. Found the drain hole in the cabinet was completely caved in and squashed shut due to shifted foam. Could not even get a screwdriver through.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite and replaced the burner head to repair uneven flame problem from warping . Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78702

Jacob

Job Details: 12/20/2021

"Arrived onsite for the inner door rubbing on the top right side of the frame of the unit. Looked at the unit and the looked to be leveled correctly. Tried to lower the left foot to straighten out the unit, but when doing so. Noticed that the left side of the door was catching on a block of the bottom trim board. Raised the unit back up and let customer know there wasnt much that could be done because of the trim board. But with the door slightly rubbing that it wont cause any issues, that the unit may need to be re installed to help with the door rubbing but the unit was correctly leveled. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Temple, TX 76504

Tyler

Job Details: 12/20/2021

Arrived on site for refrigerator freezing items in rc. Upon arrival confirmed temps in unit. Found both rc and fc thermistor ohmed within specs per temps during diagnostics. Found after further testing that the hv control wasnt reading temps correctly and also found diffuser motor failing again. Replaced both hv controls and dampener. Informed customer to give unit 24hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78628

Kimo

Job Details: 12/20/2021

Arrived onsite for wall oven with F8E0 code. Upon arrival I our unit into bake in an attempt to test unit and the unit flashed f8e0 code fan speed. I attempted to remove unit in order to test P5-5 and P5-4 connectors but found that the unit was hard wired and there wasnt enough cable to access the access panel to remove it to perform tests at p5-5 and p5-4 connections. Customer needs to have electrician or build come out and more box or add service loop. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78723

Matthew

Job Details: 12/20/2021

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor. Tested unit and unit no longer leaking. Will return with insulation. Office to reschedule ; O-emld tckt

We serviced a

MAGIC CHEF VENTHOOD

Model HV363-A

Near Austin, TX 78734

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of downdraft not operating properly, found unit is working at time of service, but if problem continues, will need 47001006, and 47001050

We serviced a

GE REFRIGERATOR

Model PSW23RSWCSS

Near Austin, TX 78734

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of UI control not responding, and not dispensing water, found unit needed to reset, after reset, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Lago Vista, TX 78645

Justin

Job Details: 12/20/2021

"Arrived on site for a washing machine throwing an F9E1 error code. Upon further inspection I found the drain pump harness broken at the molex. Due to this I will be ordering a new lower harness to install, and will return with the pump to install as well. Office to reschedule. ; ordrng 1 W11590868 (Lower Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

"Arrived on site for Mr says freezer is defrosted, still not making ice, fridge side is somewhat cool. Took temps and not cooling as designed. No evidence of frost in RC or FC. Gained access to compressor and found compressor was warm and not as hot as we normally expect. Also, compressor didnt seem to be running at full speed. Removed inverter and installed new inverter. Compressor kicked on and ramped up to a speed that sounded normal. Tested voltage and inverter is getting 120. Found ice maker harvesting. Went ahead and called for water into ice mold and turned on fast ice at user interface. Adjusted right leg to even out fridge doors. All fans running and fridge seems to be cooling as designed. Job completed."

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Marble Falls, TX 78654

Cliff

Job Details: 12/20/2021

Arrived on site to diagnose an oven with broken door glass. Inner glass pane is broken and will need to be replaced to complete repairs..; ordrng 1 W11455100 (Glass)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Austin, TX 78739

Andrew

Job Details: 12/20/2021

Arrived on site to tts unit for not draining properly. Found error code f0e5(off balance load). All functions operating as designed. Unable to fully test due to water in home being temporarily shut off. Advised customer on loading procedures. No leaks detected. Job complete.

We serviced a

JENN-AIR OVEN

Model JJW3830DS01

Near Lakeway, TX 78734

Brandon

Job Details: 12/20/2021

"Arrived on site to replace UI console, after replacing, unit tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, TX 78130

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for not heating microwave, upon inspection found the microwaves light off and turntable not working. Replaced fuse due to previous diagnosis and found no change, spoke with tech line and was told to replace filter board. Spoke with service team and was told to replace microwave tod. Ordering both parts. Please send senior tech. Installation was making it hard to remove oven, please weigh for more time. Office to reschedule ; ordrng 1 W10389447 (Therm) and 1 W10692851 (Filter) and 1 W10692851 (Filer) and 1 2hrs (2hrs)"

We serviced a

GE REFRIGERATOR

Model PFS23KSHAFSS

Near Austin, TX 78738

Luis

Job Details: 12/20/2021

"Arrived on site for door issues. Found left side door not closing,adjusted door and hinge tested door operation good door now sealing correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Smithville, TX 78957

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of condensation in RC. Found door will not close all the way. Made some adjustments and door still not closing all the way, but closing better. Found gasket falling off in some spots. Several gaps in other areas. Pulled gasket off and found several cracks in liner. Took pictures. Was unable to install new gasket, liner is too loose where the cracks are so the gasket is not able to grab onto it. Gasket set in place just slides out when moving the door. Applied adhesive, did not help. Found cabinet damage

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite for compressor noise and instructed customer on fridge noise. Advised customer on design and tolerances. All checks good. Unit is now operating as designed.

We serviced a

GE DISHWASHER

Model PDT715SYN0FS

Near Georgetown, TX 78626

Tommy

Job Details: 12/20/2021

"Arrived onsite for previously diagnosed parts. Upon arrival turned water off to unit pulled unit unplugged but on its side replaced sump wash motor, and ac writing harness and element. Replaced and put unit back into place turned water on and tested. No signs of leaks and unit is now operating as designed. Job Completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78645

Justin

Job Details: 12/20/2021

Arrived on site to install previously diagnosed parts. I installed the brackets and screws. I verified the unit was centered and secure. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 12/20/2021

"Arrived on site to diagnose a washer that is not cycling properly. Found hot water valve screen clogged, preventing water flow into unit. Cleaned screen and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near New Braunfels, TX 78132

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for leaking from bottom of fridge. Upon inspection found the unit was not draining the Evap water produced, checked lower drain tubing and found it clogged with dust. Blew out the tube and tested. Complete"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/20/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced belt switch and tested the unit. The unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Andice, TX 78628

Kimo

Job Details: 12/20/2021

Arrived on to install previously designed parts. I installed unit and work area. I gained access to the control and replaced it then I gained access to the light bulb socket and replaced the socket. Found customers bulb burnt out. I attempted to replace it and found that the new one was defective I am ordering 1x 8206232A light bulb D2C. Job complete.; ordrng 1 8206232A (Light bulb)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/20/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the drain pump and control and test the unit. The unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWA01

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/20/2021

"Arrived on site to test unit for after accumulating on Bottom of FC and leaking past gasket. Found drain was clogged causing water to freeze up drain and drain pan. Also found unit was leaning forward causing water to accumulate and leak past threshold. Removed obstruction, leveled unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE RANGE

Model FFEF3017LSB

Near Killeen, TX 76542

Job Details: 12/20/2021

Arrived to inspect burner issues with all 4 burners. Confirmed the complaint and found all infinite switches had charred marks on them causing the malfunctioning of the elements. Removed and replaced all 4 and unit tested properly to customers satisfaction. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Jarrell, TX 76537

Tommy

Job Details: 12/20/2021

Arrived onsite for dishwasher parts missing. Upon arrival found unit stopper had fallen off. Reinstalled and tested unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model LEQ7030KQ2

Near Moody, TX 76557

Tyler

Job Details: 12/20/2021

"Arrived on site for dryer not turning on. Upon arrival confirmed complaint and verified unit had a stable 240v connection. After further inspection I found the element, thermal fuse, and other heating hardware functioning as designed. Found during tests that the idler pulley as well as belt are stretched out and not giving even tension the drum. Also found pts intermittently closing connections when activated. Couldnt get motor to run when power was applied. Timer also made grinding noise when active. Found damage to front bulk head causing drum not to sit right. ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 WP691366 (Idler) and 1 279443 (Front panel) and 1 Cnote (Att. Note for office please read.)"

We serviced a

ELECTROLUX REFRIGERATOR

Model FFTR1814QB9B

Near Killeen, TX 76549

Job Details: 12/20/2021

Arrived on site 1/2 on a refrigerator and freezer not cooling. Inside the unit I discovered temperatures approximately 78 degrees.

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Austin, TX 78732

Brandon

Job Details: 12/20/2021

"Arrived on site to repair leak in dishwasher, found connection at diverter and pump was leaking, I replaced diverter, unit tested good."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Harker Heights, TX 76548

Tyler

Job Details: 12/20/2021

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26LH5DS0

Near Meadowlakes, TX 78654

Cliff

Job Details: 12/20/2021

Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan failed and it will need to be replaced to complete repairs.; ordrng 1 5303918549 (Evap fan)

We serviced a

GE REFRIGERATOR

Model GFSF6KKYCBB

Near Temple, TX 76502

Tyler

Job Details: 12/20/2021

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed complaint. Found small amount of oil substance around high side of compressor. Found unit had no charge left. Installed new compressor, ui drier, and valve. Pulled vacuum, and recharged system with 5.6oz of refrigerant per manufacturing specs. Found unit stable at 0/155 (L/H sides). Found rc compartment temps dropping during tests. Informed customer to give unit 24 hrs to cool. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near New Braunfels, TX 78132

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for a broken door, upon inspection found the units spring extended causing the door to go lower then normal, compressed springs and all functions worked. Upper tracks are very bent and the wheels are broken. Ordering all parts. Office to reschedule ; ordrng 4 WP8268655 (Wheels)s and 2 WP3385089 (Track)s"

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Temple, TX 76504

Tyler

Job Details: 12/20/2021

Arrived on site for range creating smoke when self clean was activated. Upon arrival confirmed complaint and found cause was due to food debri spilling Under the ovens cavity floor covering. Instructed found no other failures during tests. Instructed customer on best methods to clean unit. Documented issue with Techline (sr#7731979440). Call complete

We serviced a

WHIRLPOOL OVEN

Model RBD305PRB00

Near Killeen, TX 76549

Job Details: 12/20/2021

"Arrived on site to install previously ordered parts. ordrng 1 8304275 (SWTCH-MEMB)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Austin, TX 78738

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of noise issues after running a load of sheets, I found no errors in diagnostic mode, I ran test cycle, unit tested good at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DR2

Near Georgetown, TX 78628

Kimo

Job Details: 12/20/2021

Arrived onsite to install previously diagnosed pat. Upon inspection I found inlet valve leaking at back of unit. I then removed and installed new inlet valve. Then tested unit and found that it was not leaking anymore. I also found that the hot and cold water spouts were swapped at the wall. I contacted the hose to the inlet valve in the correct orientation. Unit is now operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Copperas Cove, TX 76522

Job Details: 12/20/2021

Arrived back on site to install previously ordered valve and control. Tested unit and unit tested properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78737

Luis

Job Details: 12/20/2021

"Arrived on site for dispenser issues. Per customer at random times when dispensing water,water wont stop dispensing,tested dispenser diagnosed unit will new controls and switch; ordrng 1 WPW10675033 (Control) and 1 W11330971 (Ui) and 1 W11087492 (Switch)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Woodway, TX 76712

Jonathan M

Job Details: 12/20/2021

Arrived on site for a cooktop that has bubbles on it. Inspected unit and work area.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cedar Park, TX 78613

David Z

Job Details: 12/20/2021

Arrived on site to install new console to resolve laminate peeling off. Installed new console and verified unit working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Georgetown, TX 78633

Lou

Job Details: 12/20/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer had the FC door opened too long and I was unable to get accurate temp readings. I found frost/ice built up on the right corner of the evap,cover. Disassembled the FC section and removed the evap cover and found ice on the top of the evaporator on the right side and a block of ice in the top right corner at the cap tube. Tested the defrost element and it is good. Pulled unit out and checked amp draw to the compressor and got .65amps. I advised the customer that the unit will need a sealed system repair consisting of the compressor, UV dye drier, access valve.Unit reassembled and no water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Moody, TX 76557

Tyler

Job Details: 12/20/2021

Arrived on site for dishwasher leaking. Upon arrival confirmed complaint and found a small crack in fill tube that bridges between valve and tub. Replaced fill tube. Found unit no longer leaks and functioning as designed.; ordrng 1 WD24X10064 (Hose

We serviced a

WHIRLPOOL DRYER

Model WED9400SW2

Near Granite Shoals, TX 78654

Cliff

Job Details: 12/20/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley sqealing and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

GE DISHWASHER

Model GLD2850V00CS

Near Killeen, TX 76549

Job Details: 12/20/2021

"Arrived on site to inspect dishwasher not responding. Confirmed the complaint, removed and replaced the control, which also had a UI touchpad attached. After installing the unit still only beeped once and would never start. Checked incoming voltage and got 120 volts from the plug and at the junction box. Ordering another control to complete the repair. Needs more work. Spoke with TG the GE specialist who advised his opinion is the new control is defective.; ordrng 1 Wd21x10505 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bellmead, TX 76705

Jonathan M

Job Details: 12/20/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit harvested and filled as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite for stuck switch symptom and repaired unit by resetting the switches. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lago Vista, TX 78645

Justin

Job Details: 12/20/2021

"Arrived on site for a refrigerator that was not cooling. Upon arrival the customer stated that the real issue was the unit would intermittently get high temps in the RC. They found occasionally when set to the lowest temp setting, the unit would get over 40?F. They also stated they found their food spoiling quicker. I checked temps and found the FC at 0?F and the RC at 33?F when set to coldest setting. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evap and found no excess ice build up anywhere I then gained access to the control and ohmd out all thermistors. I found the RC thermistor at 6.65k, the FC thermistor at 20.8k, and the defrost thermistor at 21.5k. These are all accurate for the temps at the time of reading. Upon further inspection ai found the customer using a small stand up thermostat, and I informed the customer that often these are off. I called techline and spoke to Leo and received SR# 7732523805. Leo advised not replacing anything due to it working as designed at the time of service. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Braunfels, TX 78132

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for not agitiating normally and causing a lot of noise, upon inspection found the unit was making a clicking noise when turning agitator, could no find physical issue with slider but noise was from that part. Ordering clutch and slider. Office to reschedule ; ordrng 1 W10905025 (Slider) and 1 W10905022 (Clutch)"

We serviced a

JENN-AIR OVEN

Model SVD48600W

Near Cedar Creek, TX 78612

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of unit turning off on its own. Found unit turning on, but some of the buttons on the panel not working. Found proper voltage to control board. Replaced control board. Panel buttons now working properly. Heated to 350. Customer also stated some of the stove burners do not light. Tested burners and found that they will light, but takes a long time. Cleaned holder and cap, no change. Will need new burner heads and screws. Office to reschedule ; ordrng 2 WP7505P286 (Rear burner)s and 2 WP7505P285 (Front burner)s and 8 WP90767 (Screw)s"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78704

Jacob

Job Details: 12/20/2021

"Arrived onsite for unit not filling with water. Tested the u to and heard the valve trying to pump water, but the water was it entering the unit. Upon further inspection. Found that the fill tube from the wall to the unit was leaking, and the tube that goes into the valve was clogged and not allowing water to enter. Ordered new tubes. Rescheduled with customer. Just need to replace tubes. Customer would like same technician back. ; ordrng 1 W11256498 (Tube fill) and 1 WPW10678299 (Tube)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Smithville, TX 78957

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of unit control panel not responding. Found proper voltage at the wall, and found the light on when door open. Found control panel buttons not responding.

We serviced a

GE DISHWASHER

Model GDT655SGJ2WW

Near New Braunfels, TX 78130

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for not starting, upon inspection found the ui and control shorted due to a bad ground wire.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Georgetown, TX 78633

Lou

Job Details: 12/20/2021

"Arrived on site to inspect refrigerator filter not coming out. Upon further inspection, I found the filter head not seated correctly in the filter base making the filter not drop down properly. Adjusted the filter head and seated it correctly in the base and installed a new filter and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near Round Rock, TX 78681

Tommy

Job Details: 12/20/2021

"Arrived onsite for oven previously diagnosed parts. Found unit locks still stuck for unit unlocked. Removed from wall and turned off at breaker, found unit fuse and bottom T.O.D . Replaced and tested unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Austin, TX 78741

Kevin

Job Details: 12/20/2021

on site and inspected dryer and found drum is not turning. Found motor pulley on shaft is missing. Motor, repair kit, and tensioner pulley would need to be replaced. D

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near Cedar Park, TX 78613

David Z

Job Details: 12/20/2021

Arrived on site to follow up on freezer not holding temp well. Found ice building in the top left corner of the FC. Found a gap between gasket and liner. HeatEd gasket and closed gap. Advised customer to follow up if there are any further issues and a new freezer door gasket will be needed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ0

Near Killeen, TX 76542

Job Details: 12/20/2021

Arrived to inspect microwave that customer has to tape to get the unit to start. Found the door is defective causing the malfunctions. Ordering the Door SS and grille black to complete the repair. Needs more work ; ordrng 1 W11188093 (DOOR SS) and 1 W10701701 (Grille Vent Black)

We serviced a

WHIRLPOOL WINE COOLER

Model KURR214KSB00

Near Kingsland, TX 78639

Cliff

Job Details: 12/20/2021

"Arrived on site to diagnose an refrigerator that is not cooling properly. Found oil coating left side of evap, indicating refrigerant leak. Contacted tech line and informed them of issue. T

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78732

Brandon

Job Details: 12/20/2021

"Arrived on site to replace failed heater and vent motor, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Liberty Hill, TX 78642

Kimo

Job Details: 12/20/2021

"Arrived onsite for,FREEZER IS OVERFREEZING LATCH IN ICE MAKER IS BROKEN AND WATER LEAKING IN BACK OF FREEZER. I gained access to the freezer evaporator and found ice buildup due to the drain tube not draining. I unplugged drain tube and steamed ice off of evaporator. I found corrosion in evap fan harness and ice maker harness. Ordering 1x wp10487766 evap fan harness and 1x w10309400 icemaker harness. Office to reschedule.; ordrng 1 WPW10487766 (Evap fan harness) and 1 W10309400 (Icemaker harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

David S

Job Details: 12/20/2021

Arrived on site for dishwasher showing an error code for diverter leaking. I inspected the unit and work area. I found the wiring harness to the diverter was intermittently reading open when moved. I replaced the harness and tested the. I found it working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Temple, TX 76554

Tyler

Job Details: 12/20/2021

Arrived on site for refrigerator needing previously diagnosed ice door asm. Upon arrival installed needed part. Reassembled and tested unit. Found dispenser functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

"Arrived on site to install previous diagnose part from techline. I gained access to the capacitor and replaced it with new. I ran a diagnostics cycle and found the unit trying to spin but giving error code f7e1 tachometer signal missing. I tested the tachometer in feed back functions and found it not registering the tub spinning. I replaced the actuator and the control. I calibrated the unit. And retested the tachometer. It is not registering the unit is spinning. I put the unit through a diagnostics cycle and found the gear case squealing. I documented with techline my findings and they recommended replacing the gearcase, belt and cam. The office will reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8CHMXKB07

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

Arrived on site to install previous diagnose parts. I found the unit has not been left off and defrosted. I spoke to the customer about defrosting the unit for 48 hours. The off will reschedule with the customer. Please allow the customer a full 48 hours to defrost the unit.

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Austin, TX 78738

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good."

We serviced a

GE REFRIGERATOR

Model PFCS1PJYASS

Near Austin, TX 78732

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of RC not cooling, found defrost issue, ordering heater, defrost thermostat, and control. Also found RC door gaskets damaged and need replacing, ordering gaskets as well. Customer to defrost unit before next service. ; ordrng 1 WR51X10094 (Defrost heater) and 1 WR50X10065 (Defrost thermostat) and 2 WR14X10305 (RC gasket)s"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78723

Matthew

Job Details: 12/20/2021

Arrived onsite for dryer not functioning. Upon inspection found failed block. Need to order and replace block with kit. Office to reschedule.; ordrng 1 279320 (Block kit)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

"Arrived on site for HEAVY FROST IN THE FREEZER HAPPENING SINCE THE LAST REPAIR--STILL COOLING/FREEZING OK. Found heavy frost over packaged items and meat inside freezer. Found items on bottom drawer were scraping against the middle drawer. Found ice and frost formed over left side rail. Freezer door was opening and closing as designed, but had a small amount of resistance when rollers pull it shut right before closing. This resistance is due to the current frost. Removed items from bottom and middle drawer and organized items in freezer to allow the drawers not to rub against each other. Explained importance of only storing boxed items in pizza storage bin. Used my flashlight to inspect for any areas where the gasket may not be seated properly. All looked good on all four sides. Customer plans on removing all items currently covered in frost and placing in a cooler to allow frost to melt then putting back into freezer to see if frost returns. I let them know to wipe all melted ice and water off these item before placing them back into freezer before testing. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/20/2021

"Arrived on site to test unit for not responding/no power. Found L1 and neutral in junction box were not connected and touching retaining screws. Verified proper voltage. Secured connections, tested unit, unit is working as designed. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE RANGE

Model LFGF3014LWC

Near Georgetown, TX 78628

Lou

Job Details: 12/20/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the bake ignitor and tested. Unit continues to fail. I tested voltage at the gas valve to the ignitor and got no voltage. I tested voltage at the main control relay and got no voltage from the yellow wire to ground, but was getting incoming voltage of 123V.I removed and replaced the air co tell and retested and unit is operating as designed. No gas leaks detected during service, job completed.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Marcos, TX 78666

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for wet clothes at end of cycle, customer stated that this issue happens Intermittent, the cycle would say done but the unit will be full of water, recommend replacing control to fix issue, office to reschedule ; ordrng 1 W11399433 (Control)"