Service History 604

Near Manor, TX 78653
Eman J.
Job Details: 05/07/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer not washing. Tested the system found that the lid latch was faulty. Replaced the latch. Tested system, everything works as designed. No water leaks at time of service. Job complete."
Near Austin, TX 78701
Chase
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "freezer doors and nameplate. Ordering LH refrigerator door to complete repair., ordrng W11307204 / LH DR SS (by CS)"
Near Austin, TX 78737
Kevin
Job Details: 05/07/2020
REFRIGERATOR GE GFSS6KKYESS "Arrived on site and replaced ice bucket and evaporator cover assembly diagnosed on previous visit then turn right, job complete"
Near Jarrell, TX 76537
Wesley
Job Details: 05/07/2020
WASHER MAYTAG MVWX655DW0 Arrived onsite and found customer had already swapped agitator and wanted to have unit checked out for noise. Adjusted base motor cover to alleviate noise. All checks good. Unit is now operating as designed. No parts needed.
Near Austin, TX 78739
Luis
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for moisture issue. Found moisture on upper portion of freezer gasket,checked door seals good,called tech support per tech support raised freezer door to allow better seal on gasket."
Near Pflugerville, TX 78660
Andy
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Tested and inspected unit and gears seemed good. Slides seemed good and timing seemed good. Removed gears and tested unit and left hand side still opens a little before right side when opening door from left side. Called tech line and spoke with (Adrian SR# 7727766084) made aware of issue and what was found. Was instructed that unit is operating as designed and to instruct customer on opening door from middle. Instructed customer on this. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/07/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking, found leak from dispenser and door latch needs spacer behind it to tighten up the door seal. Ordering dispenser. ; ordrng 1 W11316600 (DISPENSER )"
Near Austin, TX 78702
Jacob
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite to replace tube water and cover tube. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78738
Robert
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job to replace controls and evaporator fan motor. After replacement test operation and refrigerator working properly.
Near Leander, TX 78641
Paul
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for a refrigerator that’s warm in the RC but the FC seems good. I found the FC at 2 degrees on arrival and the RC very warm. I found the dampener open and the evaporator fan motor not running with 123VAC to it. The fan motor will need to be replaced. Ordering motor. ; ordrng 1 WPW10128551 (MOTOR-EVAP)
Near Marble Falls, TX 78654
James
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL ED2NHGXNQ00 Arrived on site and tested operation. Found ice chute door not closing due to broken clip in dispenser housing. Unit will need new door kit to repair. ; ordrng 1 8201756 (ice dor kt)
Near New Braunfels, TX 78132
Noah D
Job Details: 05/07/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating properly, upon inspection found the igniter not working correctly when trying to reignite after preheating, replaced igniter and retested. No problems found. Complete"
Near Granger, TX 76530
Andy
Job Details: 05/07/2020
WASHER MAYTAG MVWB725BW0 Arrived on site for washer making loud noise in spin cycle. Tested and inspected unit and found failed bearings. Attempted to remove inner basket with no success. Basket and outer tub will need to be replaced. Contacted office and tub and basket parts are covered. Will need 2 hour 2 man job. No water leaks present at time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 05/07/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of error codes, found miscommunication between control board and UI console. I replaced control and UI console, unit tested good."
Near Pflugerville, TX 78660
Andy
Job Details: 05/07/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer making noise. Tested and inspected unit and found failed repair kit. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite and installed previous diagnosed part. Tested operation found unit working properly as designed job complete. Did inform customer it would take at least 24 hrs to make ice. Job complete.
Near Austin, TX 78734
David Z
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously diagnosed parts to resolve no water dispensing issue. Pulled refrigerator out of cabinet and saw that the unit had a 1/4 turn shut off valve that can be adjusted. Turned down valve to reduce water pressure since the pressure valve severely restricts water flow making it difficult to use. Was able to successfully reduce pressure at wall valve without part replacement, and no water leaks present. Advised customer on how to adjust the valve if they want to increase the easier slightly. All is now working as designed. Call complete."
Near Salado, TX 76571
Wesley
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and removed new ice in fill spout and verified continuity and voltage so per CS used insulation pads to secure fill area especially well.
Near Blanco, TX 78606
Brandon
Job Details: 05/07/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer cod unit not cleaning dishes properly. Found broken tub at top spray arm, no heat, and wash motor weak. Ordering tub, control, and wash motor; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 WPW10511195 (tub-dishwr)"
Near Driftwood, TX 78619
Brandon
Job Details: 05/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not functioning and acting sporadically on the UI console. I replaced the console, unit tested good."
Near Hutto, TX 78634
David S
Job Details: 05/07/2020
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site for washer not filling properly with hot water. I inspected the unit and work area, found fault codes F3E2, F8E6,F2E1. I replaced the water valve, and tested the unit. Unit operated as designed no water leaks detected. No fault codes found. Job complete."
Near Austin, TX 78723
Jacob
Job Details: 05/07/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to replace parts ordered by previous tech. Customer had issue with toe plate coming off and noticed the leg where the kick plate gets screwed to is bent down ward. Called Techline. Suggested to change out tub assembly. Got SR#7727763808. Ordered part. Rescheduled with customer. Request 2HR; ordrng 1 REQUEST (2HR) and 1 W10713320 (tub-dishwr)
Near Red Rock, TX 78662
Chase
Job Details: 05/07/2020
WASHER WHIRLPOOL CET9100GQ0 "Arrived on site to check washer for no operation. Programmed washer properly, 600 and J_d. Washer still only shows 0 minutes and flashes. This indicates that it does not see the latch in closed state. Reset unit multiple times through test mode and power cycle and no change. Can not get washer into any test or diagnostic cycles due to it not seeing door closed. Called tech line away from the home and determined issue is potentially within the harness or CCU.
Near Austin, TX 78732
David Z
Job Details: 05/07/2020
DISHWASHER KITCHENAID KDTE104ESS "Arrived on site to diagnose leak coming from dishwasher. On arrival customer had the unit removed and set aside. Found obvious leak coming from diverter, which has gotten under their hardwood floors and done damage to the wooden framework around the unit. Some of the floor was removed due to being molded and a health hazard. Took pictures in SD mobile of visible damage. Need AUTHO for sump and motor assy and toe plate. Leak came from diverter in sump, and toe plate is molded from leak. Office to reschedule based on AUTHO approval from Warrantech. and 1 W10526114 (toe pan (bsq)) and 1 WPW10605057 (pump and motor assy)"
Near New Braunfels, TX 78130
Richard
Job Details: 05/07/2020
WASHER KENMORE 1.11E+02 Arrived onsite for the washer not working properly. During testing found that the action control switch has a burnt connector and the switch is also burnt causing the issue the customer is having with sometimes it agitates . Complete
Near Liberty Hill, TX 78642
James
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and installed new inner door, dispenser, vent assembly and gasket. Tested operation and found large amount of soap suds in bottom of unit. Instructed customer to run a 1 hour wash with 1/4 cup of vinegar in a cup to clear suds. No leaks found after repair. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 05/07/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave making noise. Tested and inspected unit and could not reproduce sound. By customers description sounds like switch issues. Ordering parts. Asked customer to record sound to play at next visit to be sure. Office to schedule return trip.; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)
Near Austin, TX 78753
Scott
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL ED5RHAXNB00 "Arrived on site ,replaced bracket and water side switch . Unit is performing as normal . No water leaks detected at time of service . Job complete ."
Near Temple, TX 76502
Wesley
Job Details: 05/07/2020
ICE MACHINE KITCHENAID KUIS18PNZW2 Arrived onsite and found unit with crac’ed handle. Replaced handle. All checks good. Unit is now operating as designed.
Near Austin, TX 78739
Leonardo
Job Details: 05/07/2020
COOKTOP JENN-AIR JIC4430XS Arrived on site to test unit fo unit giving f47 error. Found bad module. Ordering new module W10857232 office to reschedule ; ordrng 1 W10857232 (MODULE )
Near Austin, TX 78750
Tyler B.
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived to inspect unit with no ice dispenser. And frost in freezer. Found auger rusted over and found lock on bracket for rod broken, will need to return with motor and bracket to repair . ; ordrng 1 W10625068 (bracket) and 1 W10822606 (motor)"
Near Austin, TX 78704
Luis
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for failed fan motor,removed failed motor,installed a new ice box fan,ran diagnostics fan powered on."
Near Buda, TX 78610
Robert
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of light in freezer not working and left door not working properly. Found the door not staying open. A washer was placed in between closer to rais door to be level neutralizing the closer. Removed washer and now working properly. Replaced switch in freezer now working properly. Customer will level refrigerator to correct door alignment. No leaks detected at time of service
Near Lago Vista, TX 78645
Lou
Job Details: 05/07/2020
WASHER WHIRLPOOL WTW4850XQ0 "Arrived on site to inspect washer not sensing and continues to fill. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. During the sensing stage of diagnostics, the unit sensed the water volume and shut off as designed, as well. I tilted the unit back and found a small amount of gearcase oil on the pulley shield and belt and a small amount of belt shavings in the shield.No water leaks observed during service, job completed."
Near Waco, TX 76707
Wesley
Job Details: 05/07/2020
DRYER WHIRLPOOL WED6620HC0 Arrived onsite and found unit panel shorted and replaced control panel.
Near Austin, TX 78749
Kevin
Job Details: 05/07/2020
DISHWASHER KITCHENAID KUDI02IRWH2 "Arrived on site and inspected dishwasher and found it is very loud while running. Recommended replacing wash motor and after replacement dishwasher is now quiet.
Near Waco, TX 76710
Wesley
Job Details: 05/07/2020
REFRIGERATOR GE GYE22HSKBSS Arrived onsite and replaced the icemaker and the valve. All checks good. Unit is now operating as designed and leak free.
Near Austin, TX 78739
Kevin
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and inspected refrigerator and found ice dispenser is not running, found ice bin is jammed up the front plastic is off-center and will not turn. Replaced ice bin and it is now operating normally. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/07/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site for customer complaint of noise popping, found bottom was bent, I replaced bottom, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 05/07/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to inspect dishwasher lower rack wheels and the Hi Temp light on the console not working. Upon further inspection, I placed the unit in diagnostics and tested and the HiTemp light failed to come on but it beeped when it was pressed. As the unit tested, I found water leaking form underneath. I found the diverter housing is leaking. Also found that all four rack wheels are broken. I am ordering the sump/motor assembly and will return with all prescreened parts. Recommended to the customer to not use the unit due to the leak. ; ordrng 1 W10805015 (pump&motor)"
Near Austin, TX 78732
David Z
Job Details: 05/07/2020
DRYER WHIRLPOOL WED96HEAC1 "Arrived on site to diagnose dryer that was vibrating heavily and making rattling noise. Performed diagnostic and cycle test. Ran unit and could hear and verify the drum vibrating quite a bit, as well as a metallic rattle. Replaced all rollers and idler pulley, as well as using truck stock insulating pads to insulate the blower wheel housing. Retested and noise is now gone. All is working as designed. Advised customer chassis did have several bends in it from moves, and may always make a small degree of noise.
Near Spring Branch, TX 78070
Noah D
Job Details: 05/07/2020
RANGE FRIGIDAIRE PLEB30T8CCB "Arrived on site to inspect oven for not heating, upon inspection found the upper oven was not heating at all, replaced tods and found partial voltage to board, replaced board and retested, all functions returned and heat achieved. Changed out adapter due to bend it metal. Complete"
Near Austin, TX 78704
Luis
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator cover incased in ice,diagnosed fresh food section not defrosting. Per service pointer defrosted evaporator replaced cover,secured thermistor to correct location on suction line using a zip tie,installed updated main control,ran diagnostics good air flow changed defrost setting to basic.
Near Killeen, TX 76543
Al
Job Details: 05/07/2020
DISHWASHER BOSCH SHE4AP06UC05 Arrived to inspect dishwasher that doesn’t always turn on when customer power unit on. Verified complaint will order Research on UI and door switch part numbers.Office to please verify parts needed versus parts ordered.Office to reschedule return services for customer Door switch Control panel blackNeeds more work.; ordrng 1 00680460 (DISHWASHER CONTROL PANEL BLACK) and 1 10006917 (BOSCH DOOR LOCK) and 1 CNOTE (RESEARCH PARTS)
Near Elgin, TX 78621
Andy
Job Details: 05/07/2020
RANGE AMANA AGR5330BAB3 Arrived on site to install previously diagnosed burner head. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Liberty Hill, TX 78642
James
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found that the freezer ice maker valve has failed and is leaking from the seals in the valve. Unit will need new valve to repair. Valve is expart and office will schedule return services. ; ordrng 1 W11430645 (DUAL VALVE)
Near Austin, TX 78747
Kevin
Job Details: 05/07/2020
REFRIGERATOR MAYTAG MFI2570FEB02 "Arrived on site and replace water tube and used adhesive to seal gap. Also added plastic spacers to inside of door. Tested icemaker after replacement and it is working properly, job complete"
Near Austin, TX 78737
Kevin
Job Details: 05/07/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Arrived on site and inspected refrigerator and found water filter is not completely engaged into housing after resetting dispenser is now operating properly, job complete"
Near Austin, TX 78752
Scott
Job Details: 05/07/2020
WASHER WHIRLPOOL MVWC200XW3 Arrived onsite for washer walking . Found right spring had failed causing washer to bounce around causing tub ring to get broken as well as outer tub to crack and broken pieces off back top. Job complete .
Near Austin, TX 78741
Jacob
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for unit making a buzzing/cricket like noise. Tested unit. Found cricket like noise was coming from the compressor. Added pads to help dampen noise. Tested unit. Unit test good. Also let customer know of leak coming from water valve from the wall to the unit. Job compressor
Near Georgetown, TX 78633
Cliff
Job Details: 05/07/2020
MICROWAVE WHIRLPOOL WOC54EC0AS05 Arrived on site to diagnose a microwave oven combination that is not responding to controls. Found control panel not responding on several buttons. Panel will need to be replaced to complete repairs. ; ordrng 1 W10864182 (panl-cntrl)
Near Austin, TX 78746
Kevin
Job Details: 05/07/2020
DRYER WHIRLPOOL WET4024HW0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement dryer is running normal, job complete"
Near Austin, TX 78750
David Z
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KBBL206EPA01 "Arrived on site to diagnose refrigerator that had thrown over temp alarm and freezer items thawed. Unit also reported to not make ice. arrived on site and ran diagnostics and temp checks. Freezer and RC both were reading cold, and unit had made ice again and ice bucket was full. Customer advised me that they tried a power cycle before and unit started working fine after they did. Found freezer was set to -4, with temps averaging around 0 degrees. RC set to 37, averaging 39. Could not recreate over temp conditions. Checked all fans and tested good, and evaps are not iced over at all. Can not find any mechanical faults at this time. All appears to be working as designed, likely FC door maybe just not fully closing at the time. Advised customer to follow up with us if issue repeats and to check temps in both compartments. Call complete."
Near Austin, TX 78704
Leonardo
Job Details: 05/07/2020
RANGE WHIRLPOOL KGRA806PWH00 "Arrived on site to replace burner and ignitor. Reap,cord parts test unit and unit test good job complete.
Near Killeen, TX 76549
Al
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived to inspect French door refrigerator not dispensing water.Tested unit and unit dispensed water as designed.Customer advised the issue remained for 5 days and then began working today.Temperatures check on recommended settings.All water lines were dry at the time of service.Job complete
Near Austin, TX 78723
Eman J.
Job Details: 05/07/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site for dishwasher with broken door handle. Replaced door handle. Everything works as designed. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 05/07/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on site and installed new relay and over load. Found compressor motor locked up. Unit will need new compressor and evaporator to repair. Job complete
Near Austin, TX 78723
Jacob
Job Details: 05/07/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for screen to unit not able to scroll. Tested unit. Screen would not allow to be scrolled through. Replaced console. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 05/07/2020
WASHER SAMSUNG WF431ABPXAA06 Arrived on site to diagnose a washing machine that is shaking abnormally and making unusual noise. Found bearing failure in the unit. Advised homeowner on findings and homeowner is going to replace the machine.
Near Leander, TX 78641
Paul
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for a refrigerator not cooling. I found the compressor extremely hot and both compartments at 70 degrees. I found the system still charged. I recovered the refrigerant and replaced the compressor, drier, and installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.65 oz’s of R134A. The unit is working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details: 05/07/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to diagnose dishwasher with upper rack hanging on right side. Performed diagnosis and found upper right adjustor tabs were broken and unit was not seated in the rail. Provided estimate for 1 new adjustor, Replaced upper right adjustor and locked into rail. Retested and verified door is properly closing. All is working as designed at this time. Call complete.
Near Leander, TX 78641
Lou
Job Details: 05/07/2020
WASHER ROPER RTW4516FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being cracked and water leaking into the drain pump and lower harness shoring them out, I removed and replaced the tub, gearcase/cam, drain pump & lower harness. Calibrated the unit then tested it and the unit is operating as designed with no leaks. No leaks observed during service, job completed."
Near Austin, TX 78704
Jacob
Job Details: 05/07/2020
OVEN JENN-AIR JMW2427IM01 Arrived onsite for unit giving a shock on door handle when put in bake. Called Techline to document. Suggested that a connector or wire is making contact with the body of the unit causing the shock. Got SR#7727768908. Removed unit from wall. Builder was also present. Found that neutral wire was making contact with the body of the unit causing the shock. Builder fixed the issue of wire exposed. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78732
David Z
Job Details: 05/07/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to install previously diagnosed parts to resolve microwave not running issue. Attempted to install new interlock and harness assembly. Found harness to be non matching to the installed harness. Called SR with pictures to document and get correct harness with correct connector for appliance manager. Attempted to repeat pins and connections but still could not get a solid connection. Office to part is located and comes in, and 2 man needed. ; ordrng 1 2MAN (2ND TECH) and 1 RESEARCH (INTERLOCK HARNESS WITH 1 CONNECTOR FOR 3 WIRES) and 1 W10815465 (cntrl-elec)"
Near Austin, TX 78757
Scott
Job Details: 05/07/2020
RANGE KITCHENAID KGRS807SSS00 Arrived on site for keypad error code . Ran diagnostics got confirming error code . Found something had dripped on ribbon cable connection .cleaned connection up. All keys are working properly . No gas leak detected at time of service. complete .
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/07/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite and tested operation found unit working properly. Gained access to internals and checked for visible signs of malfunctions found nothing had failed. Customer states that it takes a little longer than she wants for clothes to dry. customer to have vent cleaning service come out clean the exhaust vent. Found it to be clogged on top of roof. Job complete.
Near Horseshoe Bay, TX 78657
Keith D.
Job Details: 05/07/2020
DISHWASHER KITCHENAID MDB7100AWS Arrived onsite and installed previous diagnosed part. Tested unit found unit working properly as it was designed. Job complete
Near The Hills, TX 78738
Robert
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KBFO42FTX05 Arrived on job for complaints of door not closing. Found the door will not open or close properly gasket not attached on bottom side of door and about half on top side. Steamed the rails so door could be used. Removed door and properly installed gasket and reattach door and checked.
Near Austin, TX 78753
Eman J.
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator freezing up. Tested system found that the diffuser was faulty. Ordering a diffuser W11317276, and cover W11048608. ; ordrng 1 W11048608 (cover) and 1 W11317276 (diffuser)"
Near New Braunfels, TX 78132
Noah D
Job Details: 05/07/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer for no power to console, inspected washer and found no power to console and no UI lights, replaced console and tested for all functions and found no issues. Job complete"
Near Kyle, TX 78640
Richard
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator not making ice. Ran diagnostics and found error code E5 timed ice making. Tested ice box fan and found that it’s not working properly. Fill test passed and ice maker harvest test passed. Replaced ice box fan and tested good. Complete
Near Temple, TX 76502
Al
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher not washing.Put unit into diagnostics test mode and unit pump and motor worked briefly and stopped.Also got F7E1 heater error side.Ordering heater and returning with pump and motor.Customer rescheduled .; ordrng 1 W10703867 (HEATER)
Near Austin, TX 78730
Tyler B.
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived to inspect unit not closing, found hinges bent, replaced hinges and strike and tested properly"
Near Burnet, TX 78611
Keith D.
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KFIS25XVMS2 Arrived onsite and found fresh food at 80 degrees and found freezer food at 80 degrees. Unplugged unit and plugged back in found that the starting relay had failed. Checked compressor and found it to be burning hot. Checked voltage to compressor and found proper voltage Unit would click on then click off after 5 seconds. Installed new starting device and found that the condenser fan had failed and does not come on. Unit I’ll need new condenser fan and compressor to repair. ; ordrng 1 12825101 (MOTOR FAN ) and 1 AUTHO (AUTHO) and 1 CNOTE (SS TECH) and 1 W10134623 (sub w10160407) and 1 WPW10143759 (dryer)
Near Austin, TX 78722
Jacob
Job Details: 05/07/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace parts ordered by previous tech. Replaced regulator. Tested unit. Unit test good. No leaks at this time. Job complete
Near Buda, TX 78610
Jacob
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for unit not cooling the refrigerator portion of the unit. Tested unit. Only getting up to 50 degrees. Ordered part and need to bring parts back for the job. Rescheduled with customer. ; ordrng 1 WPW10248595 (control)
Near Temple, TX 76502
Wesley
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDBE02 Arrived onsite and found water line not inserted fully at the valve. Inserted fully. Issue subsided. All checks good. Advised customer on repair.
Near Austin, TX 78731
Tyler B.
Job Details: 05/07/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived to inspect unit not heating, replaced trans, cap mag and dode and still no heat. Checked connections, unit needs control to repair.; ordrng 1 W10891908 (cntrl-elec)"
Near Georgetown, TX 78633
Cliff
Job Details: 05/07/2020
REFRIGERATOR LG LMXS30796S/00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice buildup around icebox fan motor. Removed ice and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for customer complaint of unit no making ice, found fill line had a little piece of ice, when I removed the ice maker, the ice from fill tube popped out and unit tested good.
Near Cedar Park, TX 78613
David S
Job Details: 05/07/2020
DISHWASHER BOSCH SHP865WF5N/11 "Arrived on site for dishwasher not complete if cycle. I inspected unit and work area. I found no fault codes in failure code storage. I ran the unit through the customer service program, no faults appeared and the unit operated as designed. Customer stated that when the unit stops the red light starts flashing at the bottom of the unit. I explained to the customer that the flashing red light means someone either opened the unit while in operation or the unit can’t tell if the door is closed. When that happens it will pause its self, and to press start to up pause the cycle. I replaced the door lock assembly, with a new one just Incase the lock is failing intermittently. Job complete. No water leaks detected."
Near Austin, TX 78759
Scott
Job Details: 05/07/2020
VENTHOOD UNKNOWN WVW53UC0FS2 "Arrived on site for lights flashing . Found lights would blink on for a second the shut off for a min. Lights would just repeat . Replaced both led lights . Same result . Checked and transformer is properly wired in. Ordering led driver control. . ; ordrng 1 W11282989 (transformr, LED DRIVER)"
Near Austin, TX 78757
Scott
Job Details: 05/07/2020
OVEN FRIGIDAIRE FEF336BCC "Arrived on site for dead oven . Found wall out let is broken ,could twist power cord and unit would come on . Tested unit ,all four burners and oven on at same time . All checked normal . Called customer and informed him that the outlet will need to be replaced . Left breakers off as safety precaution.
Near Pflugerville, TX 78660
Paul
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the ice box fan. I tested the unit and the fan is working as designed. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for a no cool refrigerator. I found a failed start device. I replaced the start device and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78737
Luis
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for no ice. Diagnosed frozen fill tube,removed obstruction in fill tube,ran icemaker through a cycle water filled icemaker unit working as designed"
Near Cedar Park, TX 78613
Paul
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher leaking water at the front. I found the vent bent causing the gasket between the inner door and vent not to seal properly. I replaced the vent and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
Lou
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher not cleaning dishes and rust in the tub. Upon further inspection, I found rust spots on the upper and lower dish racks. Unit is operating as designed, but the racks are leaving rust on the dishes and inside the tub. I am ordering the upper and lower dish racks and scheduled return service. No water leaks observed during service.; ordrng 1 W10909088 (dishrack upper) and 1 WPW10525643 (lower dishrack)"
Near Austin, TX 78741
Leonardo
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Found bad ent replaced vent test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78758
Scott
Job Details: 05/07/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site ,replaced control and UI console . Ran diagnostics . No error codes and unit performed normally in testing . No water leaks detected at time of service . Job complete ."
Near Belton, TX 76513
Wesley
Job Details: 05/07/2020
WASHER AMANA NTW4516FW0 Arrived onsite and repaired leak in drain hose using sealant. All checks good. All checks food.
Near Del Valle, TX 78617
Eman J.
Job Details: 05/07/2020
DISHWASHER FRIGIDAIRE FDB1050REC0 Arrived on site for dishwasher leaking. Tested the system found that tub was cracked. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 05/07/2020
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested the unit. Unit failed to drain again. I found the drain hose check valve was bound up with debris. I was able to clear the debris and retested and the unit is operating as designed.No water leaks observed during service, job completed."
Near Temple, TX 76504
Al
Job Details: 05/07/2020
DRYER ROPER REX5634KQ0 "Arrived to inspect dryer only drying on high heat.Found several issues causing the unit not to preform properly.The door had been punched by customers son’s several times to get it to close.Door has to be lifted and nearly slammed to close.The dryer ventilation system hasn’t been cleaned , from what customer says, “A long time”.The dryer vent tube was crushed not allowing proper heat transfer from unit to ventilation system.Tested the unit on High heat and timed dry and unit element cycled on and off.Unit preformed properlyJob complete"
Near Austin, TX 78739
Luis
Job Details: 05/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool. Powered unit on compressor powered on,removed evaporator cover,no trace of frost. Powered unit off found oils around where thermistor clips to evaporator which caused leak due to manufacture thermistor install. Due to oil leaking caused plastic housing and drip pan to weaken and break. Unit will need a new housing,drip pan,and evaporator.; ordrng 1 W10503486 (HOUSING) and 1 W10836964 (DRIP PAN) and 1 W11087438 (MOTOR EVAP) and 1 W11116006 (EVAPORATOR )"
Near Lago Vista, TX 78645
Lou
Job Details: 05/07/2020
WASHER WHIRLPOOL CET9000GQ0 "Arrived on site to inspect washer/dryer combo unit with washer not filling. I placed the unit in diagnostics and tested. Unit filled and drained, but when the drum was to be turning, nothing was happening. I found the motor functioning properly and then found that the drive belt had shredded and the motor wasn’t able to turn the drum. I advised the customer of my findings and am ordering the drive belt. No water leaks observed during service.; ordrng 1 WPW10260319 (belt)"
Near Georgetown, TX 78633
Cliff
Job Details: 05/07/2020
COOKTOP BOSCH PCK755UC/01 Arrived on site to diagnose a cooktop with a burner that is not having proper flame size. Tested unit and found orifice clogged. Removed orifice and cleaned burner head assembly. Replaced orifice and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 05/07/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to inspect unit with water in freezer and ice bucket issues, found hole in bucket from ice expansion. Also found drain pan warped due to backed up drain. Will need drain pan, and ice bucket to replaced. And 2HRS due to machine dis-assembly ; ordrng 1 CNOTE (2HR WINDOW ) and 1 W10836964 (pan-drip) and 1 W11129522 (ice-contnr)"
Near Lampasas, TX 76550
Al
Job Details: 05/07/2020
WASHER MAYTAG MHW5500FW1 Arrived to install previously ordered part.Removed and replaced the water level sensor.Unit now works as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78704
Leonardo
Job Details: 05/07/2020
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for door missing. customer did not have the correct door and took photos that it was not the correct door and that the customer will need to send us photos when they have the correct door to reschedule