Near Austin, TX 78735
Leonardo
Job Details: 07/29/2019
RANGE JENN-AIR JES1450DS0 Arrived on site to test unit for bottom drawer not closing. Test unit and found drawer had come off the glides. Secured drawer to glide test unit and unit test good job complete
Near Austin, TX 78748
Brandon
Job Details: 07/29/2019
WASHER LG WT7600HKA "Arrived on site for customer complaint of noise during cycle, found nail between tub and basket. I removed tub and nail, unit tested good.
Near Austin, TX 78745
Leonardo
Job Details: 07/29/2019
OVEN ELECTROLUX FFEW2425QSC Arrived on site to test unit for panel not secured on right side. Test unit and found panel not sitting correctly on shell. Secured panel test unit and unit test good job complete.
Near Austin, TX 78735
Brandon
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KSSC48QVS05 "Arrived on site for customer complaint of unit frosting in freezer section, found air leak, gasket not creating a seal. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP2266901 (gasket-fip)"
Near Buchanan Dam, TX 78609
Lou
Job Details: 07/29/2019
MICROWAVE KITCHENAID KMHC319EBS2 "arrived on site to install previously diagnosed and ordered part. Per technician CL’s diagnosis, I removed and replaced the main control board due to failure and tested. Unit operated as designed. Job completed."
Near New Braunfels, TX 78130
Kevin
Job Details: 07/29/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and inspected dishwasher and found rinse aid dispenser is not working. Replaced dispenser assembly. Dishwasher is now correct no water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/29/2019
WASHER GE GTWN4250D1WS arrived on site for noisy operation during agitation. Tested unit to find that the outer tub is leaking badly into the shaft assembly. Both tub and shaft assembly will need to be replaced.
Near Round Rock, TX 78665
Joel G.
Job Details: 07/29/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site to diagnose dryer building up condensation. Ran unit and verified proper cycle temps. Laundry room is 68 degs and after drying a load, it will build up condensation. AC fan is blowing right on top of dryer also. Informed customer that the dryer can not produce any condensation as long as venting is clear, and per temps, it’s fine. Can turn AC vent off to prevent the air from blowing into laundry room but apart from that, nothing else can be done. Informed customer of regular venting."
Near Austin, TX 78727
Andy
Job Details: 07/29/2019
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer not operating. Tested and inspected unit and found unit has failure issues with fuse and cutoff. Unit also has incoming voltage issues. Removed failed parts and replaced with new and instructed customer to have electrician come out for voltage issues. No other repairs are needed at this time.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/29/2019
WASHER LG WM3670HWA "Arrived early to inspect a unit that vibrates badly in spin. Loaded unit with towels and observed wash, drain , and spin cycles. All operations were normal. all water connections were dry."
Near Round Rock, TX 78681
Thomas L.
Job Details: 07/29/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 Arrived on site to repair unit that is giving failure codes to the customer. She believes it was the stuck keypad code. She continually has to unplug the unit and re-plug the unit to be able to use it. Diagnosed unit to have a faulty control board. Replace control board and unit operate properly.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/29/2019
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on job for lower rack not able to pull out to load. Found wheels broken will need to replace wheels.; ordrng 4 W10195417 (wheel)s
Near Leander, TX 78641
James
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. I found that the ice maker would not cycle in test mode. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Hutto, TX 78634
Steve C.
Job Details: 07/29/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit upper rack not working properly. Found the track on the left side completely broke off. Also found the adjusters on the upper rack is broken. Will need to replace both adjusters and both tracks. If needed will use the dish rack for the next visit. All water connections were dry at the time of service.; 1 W11259785 (track LEFT)
Near Burnet, TX 78611
Lou
Job Details: 07/29/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer noises and temps. Upon further inspection, the customer advised the unit was making a loud noise when drying and it’s getting too hot. I tested temps in the unit on high temp setting and the max temp was 295 degrees. I raised the top panel and removed the front panel and drum and found a round object wedged in between the bearing ring and drum seal and was hitting the gaps in the bearing ring causing the noise. Removed the debris and lint. Also found that the belt is worn and fraying. I removed and replaced the dryer kit consisting of the belt, 2 rollers, and the pulley. i verified ohms to the element, fuse, and cutoffs. Tested the unit and it operated as designed. Cleaned lint from unit, job completed."
Near Austin, TX 78746
Scott
Job Details: 07/29/2019
OVEN JENN-AIR PRG4810NP
Near Austin, TX 78726
James
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KBFS25EWMS10 "Arrived on site and installed new compressor, drier, stub, discharge tube and drain pan. Vacuumed system to clear and test for leaks. Charged system with 5 oZ 134a and tested for proper cooling. Temperatures coming down in freezer and fresh food. Instructed customer that the unit will take 24 hours to reach temperature and up to 48 hours for ice production. Job complete"
Near Georgetown, TX 78626
Joel G.
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site to install parts I previously ordered. Found bin is too small and will not fit properly. Looked up parts on multiple sites and it is the correct part number but bin isnt. Pls see pics for reference to make sure we get correct part. Office to r/s with customer. ; ordrng 1 WPW10558423RESEARCH (ice-contnr)
Near Burnet, TX 78611
Lou
Job Details: 07/29/2019
COOKTOP KITCHENAID KCES956HBL00 "arrived on site to inspect cooktop not working. Upon further inspection, I tested each burner on the cooktop and found that the front left, middle and back right burners did not operate. I removed the glass cooktop and inspected the burners and connections and all looked good. Put the cooktop back on and turned off the unit at the breaker and then back on. Retested the burners and all operated as designed. I advised the customer of my findings and that the control had been reset. Job completed."
Near Austin, TX 78729
Andy
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator freezer warming and cooling. Tested and inspected unit and Called techline and spoke with Mike on findings (SR#7725456501) Was instructed that if needed to install data logger on unit to see where to go from there. Upon further inspection found bad controls and bi metal. Removed failed parts and replaced with new. Instructed customer that unit should be working properly. But if issues arrive we will need to install data logger. All operations appear to be normal. No water leaks present at time of service.
Near Manor, TX 78653
Joseph C.
Job Details: 07/29/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for “dented range panel” complaint. Inspected unit and found range panel dented. Removed and replaced range panel. Unit checks good. No leaks detected, at time of service."
Near Buda, TX 78610
Luis
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice. Defrosted evaporator,replaced thermistor,secured thermistor to correct location on flat end of copper suction line using foil tape and a zip. Installed new fan scroll assembly. Added sealer around water lines. Reassembled unit checked air flow good."
Near Austin, TX 78731
Scott
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KUID308ESS1 "Arrived on site for ice machine not making ice . Ran diagnostics and found water valve had failed. Replaced valve . IM tray is filling normally now . Unit was starting to make a sheet of ice . No water leaks detected at time of service . Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2019
RANGE WHIRLPOOL WFG320M0BB2 "arrived on site to inspect range oven leaking air from door. Upon further inspection, I found that the door was not installed correctly as the right hinge was not seated correctly. I removed the door from the unit then reinstalled it and both hinges were seated correctly and the door closed to make a good seal. Also, I found that the right top corner of the door sticks out further than the left. I found the outer door glass is slightly warped and creates a gap in the top right corner. I made several attempts to correct it, but it would not seal. I am ordering the outer door glass in black, both hinges, insulation and a CNOTE-LSO PER CUSTOMER REQUEST.No gas leaks detected during service.; ordrng 2 W10857234 (hinge-door)s and 1 W11025151 (insulation) and 1 WPW10535776 (glass-door BLACK)"
Near Austin, TX 78731
Scott
Job Details: 07/29/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site ,replaced control panel . Tested unit ,heated cup of water up . Job complete ."
Near Round Rock, TX 78665
Joel G.
Job Details: 07/29/2019
RANGE AMANA AGR5330BAS3 "Arrived on site to diagnose stove getting too hot up top by upper cabinet. When oven is in use, it will vent from the top and heat will rise and create warmer temps at the top. I added insulation to door. All of this is completely normal and informed customer. No leaks detected. Customer understands no repairs can be made to correct this issue as this is how it’s designed."
Near Meadowlakes, TX 78654
Cliff
Job Details: 07/29/2019
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that is taking too long to dry. Found clogged external venting causing element to overheat and shut down prematurely. Homeowner will need to have external venting clean to complete repair. There are no mechanical failures with the dryer and no further repairs to be done by appliance express at this time.
Near Austin, TX 78752
Joseph C.
Job Details: 07/29/2019
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for “drain pump stays on” complaint. Inspected unit, and found finishing nail to lodged in drain pump impeller. Removed nail. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Kevin
Job Details: 07/29/2019
DISHWASHER WHIRLPOOL WDF760SADM2 "Arrived on site and inspected dishwasher and found no power showing on display, customer also asked why dishwasher might have a constant sour aroma. Inspected drain hose and found no high drain loop installed or corrected by previous technician visits. After correcting drain hose power has been restored and cycle shows 30 minutes remaining, canceled remaining cycle and replaced control board. Control board and labor is covered under one year of manufacture warranty from a previous replacement in January. Ran a diagnostic cycle and dishwasher completed properly. No water leaks from connections at time of service, job complete."
Near Lorena, TX 76655
Arthur B.
Job Details: 07/29/2019
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for customer complaint of SxS refrigerator not cooling. Removed evaporator cover and found evaporator fan motor not running. Found good frost pattern. Removed and replaced evaporator fan motor assembly. Reassembly. Found good air flow coming from evaporator. No other issues found. All water connections were dry at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 07/29/2019
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site to test unit for unit not responding. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near New Braunfels, TX 78132
Kevin
Job Details: 07/29/2019
WASHER MAYTAG MVWX655DW0 "Arrived on site and found washplate is no longer attached to gearcase, attempted t remove mounting screw and it is seized. Gearcase has failed and washplate and hub had to be broken to be removed. A new gearcase, hub, washplate, and motor parts will be needed to correct issue. No water leaks detected at time of service. Washplate is already in customer home.; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt)"
Near Killeen, TX 76542
Al
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00
Near Dripping Springs, TX 78620
Robert
Job Details: 07/29/2019
MICROWAVE WHIRLPOOL KOCE500ESS06
Near Austin, TX 78726
Paul
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite for the refrigerator to replace previous diagnosed parts. I replaced the door and nameplate. The rest of the hardware was good. I heated the gasket to get it to seal properly and taped the door closed. I explained to the customer to leave the door closed fo 3 hours. Call complete.
Near Austin, TX 78717
Andy
Job Details: 07/29/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven fan speed error code. Tested and inspected unit and found control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
James
Job Details: 07/29/2019
MICROWAVE IKEA IBMS1455DS00 Arrived on site and tested operation. I found start button not working. Inspected button and found clips on outer ring have broken and the circuit board has come off. Installed new outer ring and secured circuit board to ring. Tested operation and found unit working properly. Job complete
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site to replace the icemaker per the error code e5. Replace the icemaker and advise the customer to wait 24 hours. All water connections were dry at the time of service.
Near Belton, TX 76513
Al
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived to inspect ice maker not working.Confirmed the complaint and tested the unit test 59 and ice maker motor never tired on.Removed and replaced the ice maker.Reassembled and unit now works as designed.Ice box fan was working.All water lines were dry at the time of service.JOB COMPLETE
Near Austin, TX 78705
Wesley
Job Details: 07/29/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onnsite and found power to unit but no control function. All else checks good. Ordering control and console to repair. ; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (CONSOLE)
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/29/2019
WASHER LG WM4270HWA Arrived on site to repair unit that does not dispense fabric softener. Check unit and found loose harness that cold water valve. Replaced and tested. All water connections are dry.
Near Austin, TX 78748
Robert
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on job for complaints of noise from icemaker. Found bail arm not secured in place causing noise. Corrected arm placement and test. No leaks detected at time of service.
Near Austin, TX 78750
Andy
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site to install previously diagnosed parts. will need to order needed parts and get authorization for labor. Office to schedule. 2 hour authorization is needed.; ordrng 1 SEENOTE (2 HOUR ) and 1 SEENOTE (AUTH NEEDED FOR PARTS AND 2 HOUR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 4 W10908166 (LIGHT MOD)s
Near Georgetown, TX 78628
Joel G.
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to diagnose fridge high temp alert. Issue happened a week ago but all has been fine since. Temps are 38 in ff side and 1 in the frz at this time. Customer also said ice was clumping. Customer uses lots of crushed ice and requires ice bin and chute to be cleaned out at least 1-2 times a week to prevent this issue from happening but there isn’t anything to repair this issue, only prevent it as much as possible. All is normal at this time. No leaks detected."
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/29/2019
REFRIGERATOR KENMORE 795.73167.610 Arrived on site for above normal temperatures in freezer section. Tested temperatures and found 36° in the fresh food section and -2° in the freezer section. Found that all components were working properly at this time. Found nothing that would indicate what might have happened. The customer told me that it went to about 34° in the freezer then it recovered and has been fine for several days. All water connections are dry.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/29/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 arrived on site to repair unit for no ice production.38 degrees in fresh food section and -2 in freezer section and 32 degrees in ice box compartment. found that the icebox fan was not operating. However it does in diagnostics. All thermistors passed the test in diagnostics. Unpluged the unit for five minutes to try to clear control but that was unsuccessful. Unit will need new control board. Water connections are all dry. ordrng 1 W11333076 (CONTROL)
Near Marble Falls, TX 78654
Cliff
Job Details: 07/29/2019
DRYER WHIRLPOOL WED4850HW0
Near Georgetown, TX 78628
Joel G.
Job Details: 07/29/2019
WASHER LG WT7600HKA "Arrived on site to diagnose washer IE error code. Fill/long fill error. Found lots of yellow beads blocking the filter at cold valve and was throwing the error code during rinse. Clear valve filter, ran unit and it fills fine. If unit fails again, valve will need replaced. No leaks detected. Informed customer to get plumber to service house valve as they have heavy corrosion."
Near Georgetown, TX 78628
Lou
Job Details: 07/29/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave sparking/arcing. Upon further inspection, the customer advised that they were using the rack and the unit began to arc/spark. I found at the back right corner rack holder where the rack had raced on the interior wall. I contacted Techline and spoke to David and advised of the issue. David advised that the only time the rack can be used is if the customer is using the turntable and rack at the same time; otherwise, the rack cannot be in the unit. David suggested sanding the area and painting over the damage to fix the issue. Provided File #7725454977. I advised the customer that I would have to order the ticket touchup paint. I recommended that the customer not use the unit until repaired. I am ordering the paints.; ordrng 1 8212473 (tuchup) and 1 W10134625 (tuchup) and 1 WP4396174 (tuchup)"
Near Georgetown, TX 78626
Joel G.
Job Details: 07/29/2019
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to diagnose oven temps out of range. Temps are about 100 degs out of range. Will need sensor and main board. Also, the lower side of the upper oven is really warped. Called source, spoke w/ Bruce, who says oven warped will not affect function of unit.; ordrng 2 W10859573 (sensor)s and 1 W11035600 (cntrl-elec) and 1 WPW10546517 (elmnt-bake)"
Near Georgetown, TX 78628
Lou
Job Details: 07/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed. Customer is using rinse aid. Also, customer has a water softener system. I found that the customer is using too much detergent. I made recommendations for detergent and rinse aid use and provided some use and care tips. No water leaks observed during service, job completed."
Near Manor, TX 78653
Steve C.
Job Details: 07/29/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for unit is bowed. On the right side is slightly bowed. Readjusted the cabinet wrapper on the unit. Tested the unit and the unit is working properly.
Near Lockhart, TX 78644
Kevin
Job Details: 07/29/2019
WASHER MAYTAG MHW3505FW0 "on site and found washer is unplugged after reconnecting to power control panel will turn on but all buttons are unresponsive.No water leaks from connections at time of service"
Near Austin, TX 78701
Wesley
Job Details: 07/29/2019
RANGE KITCHENAID KSGG700ESS0 "Arrived onnsite and found f2e0 error. Replacing keypad per recommendation on service matters. Returning with controls also. ; , states that autho needed"
Near Lockhart, TX 78644
Kevin
Job Details: 07/29/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found cut off has failed, replaced cutoff and dryer is operating properly again. Also found no airflow through lint screen and recommended to apartment resident that apartment maintenance will need to clean vent to exterior of building before it is used again. No lint buildup in dryer at time of service, job complete."
Near Austin, TX 78757
Wesley
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on site and found grinding hinge plate. Used dremmel to correct shape. Unit is now not grinding. All checks good.
Near Round Rock, TX 78665
Al
Job Details: 07/23/2019
DRYER WHIRLPOOL WED4815EW Arrived to inspect dryer tripping the breaker.Turned unit on as customer added wet clothes to the unit.Unit never tripped the breaker.Customer will seek an electrician for repair to the outlet.Called Whirlpool Tech line and spoke with Steve at tech line SR #7725394687.Job complete Couldn’t duplicate the issue.
Near Austin, TX 78746
Andy
Job Details: 07/23/2019
REFRIGERATOR GE TPX24BRYAWW Arrived on site for refrigerator leaking. Tested and inspected unit and found failed water line and grommet. turned water off at wall to stop leaking until return trip. No water leaks present at time of service. ; ordrng 1 WR2X9245 (WATER TUBE )
Near Austin, TX 78748
Robert
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not cooling and lights not working. Found thermostat for freezer shutting off too soon moved further from heater to allow more time in defrost. All switches test good will need control for lights. ; ordrng 1 W10830288 (cntrl-elec)
Near Pflugerville, TX 78660
Al
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRS3218DHM01 Arrived to inspect side by side not producing ice.Con the customer complaint.Jumped ice maker and unit began rotating.Unit filled with water as well.Unit works as designed.All water lines were dry at the end of service.Temperatures inside customers home were extremely hot due to AC not working properly.Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 07/23/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived onsite for refrigerator not making ice, performed diagnostics found ice maker turned off. Instructed customer on ice maker operation. Confirmed ice maker did cycle once turned to the on position. Monitored cycle found ice maker was working"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/23/2019
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to diagnose an oven that is making unusual noise. Found convection fan blade and ballast causing abnormal vibration. Reshaped and reset fan blade to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78721
Joseph C.
Job Details: 07/23/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “no heat” complaint. Inspected unit and found heater burned out. Removed and replaced heater. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/23/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site unit is overheating. Customer advised when using the unit the door handle and all the cooktop knobs gets extremely hot. Oven door temperatures are manufactured within UL & CSA standards for safety.
Near , TX 78605
Cliff
Job Details: 07/23/2019
OVEN WHIRLPOOL WFE515S0ES2 Arrived on site to diagnose an oven that is throwing an error code. Found F5 you want to ever saved in control indicating latch not operating. Tested unit and found no mechanical failures with latch assembly. And reinstall gasket has several clips had come out of mounting area. All is working properly at this time and no further repairs are needed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/23/2019
WASHER WHIRLPOOL WFW70HEBW0 Removed and replaced leaking pressure hose. Tested unit at all operations are normal and there are no water leaks
Near Killeen, TX 76549
Arthur B.
Job Details: 07/23/2019
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived onsite for customer complaint of OTR microwave shorting our light bulb when switch is turned on and making popping noise. Tested unit found light switch relay in board is what making the popping. Advised customer of findings. Unit will need new control board assembly.
Near Dripping Springs, TX 78620
Luis
Job Details: 07/23/2019
RANGE KITCHENAID KODE500ESS02 Arrived on site for paint chipping. Customer provided two pieces of chipped paint that was found in upper oven. Removed broil
Near Killeen, TX 76542
Arthur B.
Job Details: 07/23/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for customer complaint of OTR microwave displays turns off intermittently. Confirmed issue. Removed and replaced control assembly. Reassembled and tested. Unit works as designed.
Near Austin, TX 78737
Robert
Job Details: 07/23/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of sheet damaged in washer. Found high speed spin damaged sheets instructed customer to run low spin speed settings.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/23/2019
COOKTOP WHIRLPOOL WFE381LVQ0
Near Austin, TX 78721
Joseph C.
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “moisture between doors” complaint. Inspected unit and found gaps between liner and cabinet. Applied adhesive to gap areas. Unit tests good. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 07/23/2019
DISHWASHER KITCHENAID KDTE304GPS0 "arrived on site to inspect dishwasher not not closing. Upon further inspection, I found the unit uninstalled and pulled out a little ways. I found that the mounting brackets were cut too short and it couldn’t be mounted to the cabinets. Also, the left upper corner of the door was rubbing due to the installation not done correctly. Using the prescreened brackets I have, I measured them out and cut off the ends. I lowered the wheels in the back of the unit and re-installed the unit and leveled it. Tested the unit and it operated as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Temple, TX 76502
Arthur B.
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for customer complaint of 4 door refrigerator not making enough ice and not cooling properly. Ran test 34 and found ice box fan not moving. Also found UI LEDs dim and I sound. Found unit will need new UI to complete repair. All water connections were dry at time of service.; ordrng 1 W10848301 (cntrl-elec UI)
Near Austin, TX 78752
Joseph C.
Job Details: 07/23/2019
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for “not completing cycles” complaint. Inspected unit and found drain line inserted too far into standpipe and coins between impeller and basket. Removed coins and adjusted standpipe to 4-4.5” from opening of standpipe. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78717
Lou
Job Details: 07/23/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to inspect refrigerator temps & ice maker. Upon further inspection, I tested temps in the FC=12 degrees and RC=49 degrees. Customer advised this has happened in the past and according to the notes in SD-Mobile, it’s occurred several times. I removed the lower vegetables pantry and found a large block of ice on the RC evaporator/cover. I advised the customer that they would need to defrost the unit before I could move any further due to possible damage to the Evap cover and evaporator if I removed the cover now. Customer signed the Waiver of damages from defrosting refrigerator and I advised to place towels around the unit to catch any water that leaks out of the unit. I will return with the prescreened parts and am ordering the UI control.No water leaks observed during service.; ordrng 1 W11039890 (cntrl-elec)"
Near Georgetown, TX 78628
Joel G.
Job Details: 07/23/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site to diagnose fridge leaking and making noise. Found ff defrost issue and ice maker splashing water over when it fills. Found heavy amount of condensation on the back exterior wall. Temp where condensation builds up is 57 degs and where it doesn’t, it’s 81 degs. Called source, spoke w/ Steve, says that after taking care of ff defrost issue, it will stop condensation from building up. file#7725393290. Will need unit defrosted so we can make repair. Waiver signed for defrost. Will leave unit unplugged.; ordrng 1 W10816480 (fitting)"
Near Liberty Hill, TX 78642
James
Job Details: 07/23/2019
WASHER MAYTAG MVWB835DW5 Arrived on site and tested operation. I found that the cold water valve is not closing causing water to drip into tub constantly. Installed new valve and found corrosion in hot water valve connection. Inspected fill hoses and found corrosion in hot water hose fitting. Instructed customer that the hoses should be replaced due to the corrosion causing a leak that is evident on rear of unit that has been happening prior to service. Water is turned off to unit due to leaking hoses. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 07/23/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found all operating. Found broken grid cutter. Will need cutter to repair. ; ordrng 1 SEENOTE (AFTER 12) and 1 W10783275 (grid-cuttr)"
Near Hutto, TX 78634
Tyler B.
Job Details: 07/23/2019
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for unit making vibrating noise and creek noise when opening door. Found creek noise to come from Metal base found bolt loose, tighter and creek noise is gone. Found vibrating noise from cardboard bottom, customer confirmed that is the noise. Corrected with van stock noise pads. No leaks on site"
Near Pflugerville, TX 78660
Steve C.
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for the unit is not making ice. Tested the unit in diagnostics and received error code E5 for the ice maker. Found the icemaker will fill and rotate but the icemaker for thermistor has shorted. The unit will need a new icemaker.; ordrng 1 WPW10764668 (ice maker)
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job for complaints of frost. Adjusted hinges on freezer but will need gasket for icemaker door. ; ordrng 1 W10853439 (gasket)
Near Buda, TX 78610
Leonardo
Job Details: 07/23/2019
COOKTOP WHIRLPOOL WEE510S0FW0 Arrived on site to test unit for bake or broiler not working. Test power and unit getting correct power and fuse checked good. Heck board and found board. Will need to order new control board W10894098. Office to reschedule ; ordrng 1 W10894098 (CONTROL BOARD )
Near Liberty Hill, TX 78642
James
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site and tested operation. I found the fresh food section at 61 degrees and the freezer at 1 degree. Inspected fresh food section and found the evaporator is completely frozen solid. Instructed customer that the unit will need to be unplugged and doors opened for 48 hours to thaw unit so that repairs can be performed. ;
Near Austin, TX 78748
Robert
Job Details: 07/23/2019
WASHER LG WT7600HKA
Near Georgetown, TX 78633
Joel G.
Job Details: 07/23/2019
REFRIGERATOR LG LFX25974SW/05 "Arrived on site to diagnose fridge condensation on top of ice room compartment and not making ice. 15 degs in frz, 24 degs in ice room and 36 degs in ff side. Good frost pattern on evap indicating electronic issue. Called source, spoke w/ Terrance, says main board is faulty after doing checks on it, not allowing unit to keep temp. Gave me part number. Unit will also need ice room door gasket. No leaks detected and customer will take care of condensation that is forming while repair gets taken care of."
Near , TX 78611
Cliff
Job Details: 07/23/2019
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site to diagnose a gas cooktop that was sparking igniters by itself. Found no mechanical failures with unit at this time. Advised homeowner most likely moisture had entered ignition switches causing electrical contact to activate spark modules and as moisture is now evaporator unit is working properly and all repairs are needed.
Near Austin, TX 78730
Tyler B.
Job Details: 07/23/2019
WASHER GE GFW450SSMWW "Arrived on site for unit with loose basket. Found basket titled back, found rear shocks had popped out, was able to replace 2 back shocks. Tested unit and unit tested good. No further damage found. No leaks on site"
Near Austin, TX 78744
Leonardo
Job Details: 07/23/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for condensation inside the u it. Test unit and found damper installed correctly on unit. Found hot air coming from outside vent temp at 92°.called techline and they said it will be normal if hot air is coming from the outside and customer inside of house at 71° File#7725400406
Near Austin, TX 78749
Andy
Job Details: 07/23/2019
WASHER MAYTAG MVWC416FW0 Arrived on site for washer stills making noise. Tested and inspected unit and found issues with wash plate/Agitator ordering parts no water leaks present at time of service.; ordrng 1 W10680217 (WASH PLATE ) and 1 W10836692 (AGITATOR )
Near Pflugerville, TX 78660
Joel G.
Job Details: 07/23/2019
REFRIGERATOR KITCHENAID KBFS20ECMS00 "Arrived on site to diagnose ice clumping together. Found ice maker tilted and causing it to leak. 15 degs in frz not cold enough. Accessed evaporator and found an incomplete frost pattern indicating a sealed system issue. Will need sealed system parts replaced, under 5 yr extended warranty parts and labor per SB web. Office to r/s and allow 2 hrs for repair. No leaks detected. ; ordrng 1 SV8404 (2 valve) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator) and 1 WPW10466675 (compressor)"
Near Austin, TX 78748
Leonardo
Job Details: 07/23/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit sparking and not heating. Test unit and found burned capacitor and diode. Will need to order new capacitor W10850446 diode W11256462 and magnetron W10754299. ; ordrng 1 W10754299 (MAGNETRON ) and 1 W10850446 (CAPACITOR ) and 1 W11256462 (DIODE)
Near Pflugerville, TX 78660
Joel G.
Job Details: 07/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose dishwasher not filling with water. Found lots of debris in dishwasher and in spray arms. Cleared debris in pump but getting heavy suds and spray arms not moving. Will need to replace parts. No leaks detected.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10671905 (deterg disp asm)
Near Kingsland, TX 78639
Cliff
Job Details: 07/23/2019
DRYER GE GTD45EASJ0WS Arrived on site to diagnose a dryer that will not continue to run. Found a broken belt in unit. Belt will need to be replaced to complete repairs..; ordrng 1 WE12M29 (BELT)
Near Georgetown, TX 78628
Lou
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "arrived on site to inspect refrigerator temps. Upon further inspection, i tested the temps in the FC=72 degrees and RC=49 degrees. Checked the RC Evap and it had a good frost pattern; FC evap was dry. Also found that the UI display was showing half of the numbers. I obtained authorization from the office and removed and replaced the UI control and HV control. Once the unit was plugged in, it began to cool. I checked the temps in the FC section and they dropped within a few minutes. Tested for approximately 5-10 mins and temp continued to drop No water leaks observed during service, job completed."
Near Austin, TX 78751
Joseph C.
Job Details: 07/23/2019
OVEN WHIRLPOOL WFG710H0AE0 "Arrived on site for “unit not heating or getting up to preset temps” complaint. Inspected unit and found ignitor tip bent about a half inch away from housing tip. Realigned tip to factory setting and insured good ground to bake bar. Tested unit through five heating cycles, at 450 degrees Fahrenheit. Unit is performing as designed. No leaks detected, at time of service."
Near Temple, TX 76504
Arthur B.
Job Details: 07/23/2019
DRYER WHIRLPOOL MEDX655DW1
Near Austin, TX 78703
Wesley
Job Details: 07/23/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived onnsite and found frozen ff Evap. Advised customer that we should replace Evap fan motor harness and cover.; ordrng 1 W10633627 (motor-evap) and 1 WPW10501260 (cover-evap)
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/23/2019
REFRIGERATOR LG LFXS29766S/00
Near Kyle, TX 78640
Robert
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on job for complaints of not cooling. 120v to evaporator fan but not running. ; ordrng 1 WP2315539 (motor-evap)