Near Austin, TX 78749
Kevin
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site and inspected refrigerator and found freezer temperature is good but fresh food is warm, removed evaporator cover and found frost buildup on evaporator except where heating element is. Return airs are frosted over marking airflow to fresh food section. Refrigerator is inside of business and explained that theres no further warranty when it is under commercial use. Recommended to management that the refrigerator be defrosted for two days to correct issue, job complete"
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL DU850SWPB4 Arrived onsite to inspect dishwasher not draining. Found customer disassembled the unit and cleaned al parts he could. I cycled the unit and unit filled washed and drained. I did find a massive grease buildup in the hose and also in the garbage disposal preventing it from draining properly. I cleared and cleaned the buildup and showed customer.Unit works as designed.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA
Near Austin, TX 78731
David Z
Job Details: 11/18/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to install previously diagnosed parts to resolve great case issue and rusted basket and suspension. Installed new tub, basket, gearcase and related components . Retested and unit is now spinning properly. Found motor was rusted and also making noise. Ordering new motor and also a gear case in the event provided gearcase is contributing to the noise. Office to reschedule. ; ordrng 1 W11222082 (motor-drve) and 1 W11454738 (GEARCASE)"
Near Austin, TX 78751
Scott
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat dryer . Ran voltage test at terminal block . Found dropping on leg of power . Twisted power cord in outlet ,now getting both legs of power . Unit is heating . Recommended to have maintenance to change out dryer outlet . No lint build up at time of service. Job complete ."
Near Austin, TX 78737
Richard
Job Details: 11/18/2020
VENTHOOD GE ZV750SY4SS Arrived onsite for the vent hood not working. Replaced control board and UI. Vent hood tested good. Complete
Near Austin, TX 78737
Leonardo
Job Details: 11/18/2020
VENTHOOD GE ZV750SY4SS
Near Austin, TX 78759
Kayman
Job Details: 11/18/2020
DRYER MAYTAG MGD6630HC1 Arrived onsite for dryer that is turning off and the clothes are still damp. Customer also showed me a picture of a puddle of water forming at the bottom of the door with the steam selection turned OFF. I spoke to techline again and they recommended replacing the main control. I replaced the main control and advised the customer to monitor the unit and let us know if the issue returns or no change after replacing the control. Job complete.
Near Manchaca, TX 78652
Kevin
Job Details: 11/18/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found igniter is broken. Replaced igniter and dryer is now heating properly. Used airflow meter and found airflow is restricted, recommended to homeowner that the vent to the exterior be cleaned/cleared before dryer is used to prevent any further damage to it, job complete"
Near Driftwood, TX 78619
Andrew
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for UI issues. Checked all connections on control board and UI and found UI power connection not connected properly. Also found f6e0 error code. Also found unit is not connected to WiFi. Advised customer to connect unit to WiFi. Secured connection, tested unit to 450(took pic), unit tested good. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ02 Arrived on site for refrigerator that was icing up and let allowing ice dispenser the door. Upon arrival customer stated they notice ice forming inside the shoot of the door and I found that the ice chute door separator assembly was not shutting all the way allowing too much hot air to get up into the ice bucket itself and freeze up causing the ice not dispense and ice to form on the chute area that the customer described. I ended up replacing a separate or retested unit and verify that it is now ceiling as designed and there are no leaks before during or after repair and the icemaker is now dispensing ice properly. Call complete
Near Austin, TX 78748
Leonardo
Job Details: 11/18/2020
MICROWAVE SAMSUNG ME18H704SFS Arrived on site to replace humidity sensor. Couldn’t take unit down do to them building the counter around the microwave. Customer will have to get someone to remove the unit. Job complete.
Near Austin, TX 78754
Luis
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for cooling complaint. No cool in fresh food freezer partially working. Ran diagnostics thermistors passed,ran fan motor,fan not powering on. Checked voltage at main control,P1 to P2 connector reading 14vdc diagnosed a defective fan motor.; ordrng 1 W11224591 (MOTOR EVAP)"
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for error codes, upon inspection found oversuds and overload codes, cleared codes, found a drain pump code, cleared drain and manually pushed water through. Job complete"
Near Austin, TX 78717
Kayman
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I found that when in diagnostics through component activation I clicked on microwave fan and it showed an error F4E1 for cavity temp sensor error. I noticed the right side interlock felt weak. I could not see the inner door warped. The unit will need a microwave control and interlock. The unit is connected at a junction and routed through the cabinet. I advised that the customer would have to have a licensed electrician come out to disconnect the unit for service. I am ordering the micro control and returning with interlock Micro control (W11325603). Office to R/S due to part availability. ; ordrng 1 W11325603 (CONTROL ELEC)
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/18/2020
DISHWASHER KITCHENAID KUDE70FXPA5 Arrived on site to replace control board from previous diagnosis. Replaced control and was now able to run diagnostics on unit. Found bad vent fan not kicking on. Disconnected vent connections and ran a diagnostic cycle just fine. Reconnected vent and ran diagnostics. Unit would kick out when calling fan to turn on. ; ordrng 1 WPW10469574 (vent asm)
Near New Braunfels, TX 78132
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking out of the front of drawer, ordering new drawer per service pointer. Office to reschedule ; ordrng 1 W11437243 (DISPENSER )"
Near New Braunfels, TX 78130
Andrew
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to test unit for humidity sensor issues. Found humidity sensor causing issues with preset settings. Needing control board, control panel and humidity sensor. SR#7729313338; ordrng 1 W10833858 (sensor) and 1 W10848068 (panl-cntrl) and 1 W11100597 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for error codes and intermittent spinning, upon inspection found drain and fill errror codes, tested valve and found cold clogged, quoted customer to replaced valve, customer accepted,ordering valve. Office to reschedule ; ordrng 1 W10435242 (VALVE)"
Near Georgetown, TX 78626
Noah D
Job Details: 11/18/2020
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for not heating Office to reschedule; saved tckt"
Near Round Rock, TX 78665
Paul
Job Details: 11/18/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived onsite for a cooktop with a gap between the console and left side trim after the console was replaced. I adjusted the console and close the gap against the side trim. I used some shims supplied by the customer to raise the left side to prevent the side trim from twisting from the weight of the cooktop. I explained to the customer that some trim boards should be installed from front to back on both sides under the cooktop to help keep the weight off the trim side pieces. Call complete.
Near San Marcos, TX 78666
Andrew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL ART308FFDM06 "Arrived on site to test unit for refrigerator not cooling. Was not able to get proper voltage reading from evap fan motor harness, it was fluctuating. Replaced harness and voltage was correct but fan motor was not responding. Replaced motor, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78717
Paul
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer making a loud noise. Ms stated the unit is making a thumping noise. I tested the unit and found the rollers causing the noise. I installed a repair kit and tested the dryer. The dryer sounds normal now except for the vent hose tapping against the rear because it was to long. We cut off some of the excess hose to help but we advised ms on the correct hose to put on the machine per Whirlpools recommendation. Ms stated it takes multiple loads to dry. I found the dryer temps cycling between 116-170 degrees with the vent hose removed and the temperature cycling between 119-178 degrees with the vent hose attached. The temp swing was going up and down correctly indicating no restriction but the differential with the operating thermostat is to wide so the thermostat needs to be replaced. Ordering WP3387134 thermostat.; ordrng 1 WP3387134 (Thermostat)
Near Dripping Springs, TX 78620
Richard
Job Details: 11/18/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for the washer shaking a lot during a spin cycle and has a screeching noise. Ran diagnostics and found no error codes. Ran a agitating cycle and heard a slight grinding noise. Ran a spin cycle and there was a loud screeching noise and the basket was a little wobbly. Will need to replace gear case and belt , cam , possibly a motor. Will need 2 hrs for the repair this washer is a dryer washer combo stacked. Ordering parts and office to schedule ; ordrng 1 W10890624 (motor-drve) and 1 W11454741 (GEARCASE ) and 1 WPW10006384 (drive belt)"
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found no mechanical failures with dishwasher at this time. Advised homeowner on best procedures and cycles to use for best performance. No leaks were found at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site for customer complaint of unit not cooling in either section, found no fans running, no powering to compressor, found power to unit, found failed control board W10185291,
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked test #56. It showed E5 error code. Checked test #58 and tested good. Checked IM in test #57 and it harvested as designed and a few small pieces of ice came out of the tray. Tested the fill tube in test #45 and it failed. I found the fill tube frozen. Tested the heater in test #19 and found the heater getting 124V. Tested the heater and found it not good. Also found sweating on the ice maker fascia. I am ordering the fill tube heater and scheduled return service No water leaks observed during service.; ordrng 1 W11087201 (heater)"
Near Buda, TX 78610
Jacob
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to replace parts. Replaced the harness and the supply only. Tested unit. No issues at this time. Job complete. Let customer know unit needs more time to thaw after service.
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
DISHWASHER GE GDF520PSD0SS "Arrived on site to inspect dishwasher for not dispensing soap, upon inspection found the door cracked, replaced door and spring. Complete"
Near Austin, TX 78731
David Z
Job Details: 11/18/2020
OVEN WHIRLPOOL WEE730H0DW0 "Arrived on site to diagnose range giving F8E0 error for fan speed. Ran unit and fan was abnormally loud. Replaced cooling fan and retested. New fan is much quieter and working as designed.
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect wall oven fuse issues. Upon further inspection, customer advised that they recently replaced the fuse, but it continues to blow while baking pizzas and has blown while baking bread at 350 degrees. I pulled the unit and tested voltage to the bake/broil elements and they were good. I tested ohms to both elements and they were good. I tested the thermostat and it was good as well. When I opened the unit door I found the door gasket flat all the way around. Checked the unit for error codes and found none. Reshaped the gasket and tested temps in bake mode. Temps were good. Contacted techline and spoke to JK and advised of my findings. JK recommended replacing the door gasket.
Near Buda, TX 78610
Kevin
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE704ESS0 "Arrived on site and inspected dishwasher and found standing water in tub, removed water and inspected drain pump and found a piece of glass keeping it from running. Remove glass and reattach drain pump and a cycle will now start and when it is canceled drain pump is able to run and remove all the water.
Near Spicewood, TX 78669
Leonardo
Job Details: 11/18/2020
VENTHOOD FRIGIDAIRE FHWC3040MS Arrived on site to replace control board. Replaced board test unit and found the speed 3 button not coming all the way out. Will need to order new control and will replaced blower fan. Office to reschedule. 5304491590; ordrng 1 5304491590 (CONTROL )
Near Austin, TX 78732
Brandon
Job Details: 11/18/2020
OVEN GE JTP25SH6SS "Arrived on site for customer complaint of unit getting to hot. Found out inspector documented unit was off by 25 degrees, I found unit tested good after 30 minutes of preheat. Explained to customer hot to calibrate if ever needed.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE LGHC2342LFO Refrigerator making loud noise. Upon arrival I verified that the compressor and condenser fan were working as they should and did not notice anything odd whatsoever regarding noise or a loud vibrations. In the freezer section however I did immediately find a water trail of ice leading all the way up to the fill tube going into the icemaker and found that the icemaker had been getting continuous water from the water valve because the water inlet valve is not sealing all the way shut down a lot of water to escape to the icemaker and freeze over which then led to water pouring down the back of the freezer and making contact with the freezer fan motor and freezing around it and causing the noise of the customers hearing.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KRSF705HPS00 "Arrived n site for refrigerator freezer intermittently not freezing. Customer stated that failure has occurred twice. Inspected unit and work area. Performed diagnostics mode and tested all FC components. Inspected evaporator frost pattern, found good frost pattern. Inspected terminal connection at door and to control. Tested ice door operation. After speaking with customer found possibility of ice getting stuck in chute and not allowing ice door to close. Informed customer to observe ice door and what to check. At time of service all tested good. No water leaks detected."
Near Kyle, TX 78640
Richard
Job Details: 11/18/2020
OVEN WHIRLPOOL WFG320M0BB0 Arrived onsite for the range glass door coming off. During inspection found that the adhesive on the glass has been compromised not holding anymore. During installation of glass door saw that the adhesive on the glass was coming apart so the glass door is defective. Ordering new glass door and office to schedule ; ordrng 1 WPW10535776 (glass-door)
Near Austin, TX 78717
Paul
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that the rack stop broke. I found the rack stops broken and replaced them. The rack works as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2020
DRYER LG DLE5977B "Arrived in n site for dryer making noise. Inspected unit and work area. Verified failure and sound possible failed guide wheel. Disassembled unit and found front roller damaged and causing noise. Found major lint buildup in unit. Will need to replace roller and remove lint from unit. Removed lint buildup with shopvac and added high temp grease to pulley and other guide wheel. Installed new roller assembly. Assembled unit and tested operation. All tested good. Recommend to have dryer vent cleaned.
Near Austin, TX 78744
Leonardo
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.Test unit and unit test good no leaks present at this time.
Near Austin, TX 78725
Matthew
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher upper rack issues. Upon inspection found Adjuster needing replacement. Will need to order and replace adjuster assembly. W10712395. Office to reschedule ; ordrng 1 W10712395 (adjuster)
Near Austin, TX 78759
Scott
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for dead washer . Plugged unit in and pushed start . Unit light up . Ran diagnostics,no error codes . Ran calibration and diagnostics wash. All checked normal . Started couple different cycles all started normally . Couldn’t duplicate failures. Job complete ."
Near Buda, TX 78610
Jacob
Job Details: 11/18/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for unit missing that seal from the door. Looked at unit. Saw that the seal was missing from the door. Replaced door seal and used adhesive. No issues at this time. Job complete.
Near Austin, TX 78717
David Z
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived on site to diagnose refrigerator with water leak in freezer. Found the fill chute for the icemaker was not seated under the fill socket. Water is running straight into the unit. Screwed the funnel where it should be and secured the chute with foil tape. Advised on how to properly defrost the unit due to the huge amount of ice buildup. Call complete.
Near Austin, TX 78730
David Z
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL KDTE304GPS0 Arrived on site to examine damaged toe kick. Found existing toe kick had scrapes and a bend in the middle. Issued toe kick damaged and no good. Ordering new toe kick shipped direct to customer. Replaced retainers. Call complete.; ordrng 1 WPW10526114D2C (panel D2C)
Near Lakeway, TX 78734
Brandon
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site to replace ice maker, after replacing, unit tested good."
Near Georgetown, TX 78628
Tommy
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts. Turned unit off from breaker. Removed unit from wall. Removed and replaced control and UI. Put unit back into wall. Turned unit on at breaker and tested. Unit tested good job completed.
Near Lakeway, TX 78734
Robert
Job Details: 11/18/2020
WINE COOLER WHIRLPOOL KUWS24RSBS03 Arrived on job for complaints of display off temperature and not cooling properly. Found the thermostat will need to be replaced
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
RANGE GE CGS990SET1SS "Arrived on site for double range not heating in lower oven. Inspected unit and work area. Verified failure. Gained access to igniter. Found igniter grounded to heat deflector and causing damage to deflector ( see SD-Pic). Disassembled deflector and used metal filler to smooth out deflector and was able to repair. Will need to replace igniter to complete repair.
Near Austin, TX 78727
Luis
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Removed evaporator cover sprayed bubble solution at evaporator weld joints,found small bubbles forming by black heat shrink covering manufacture weld joints. Replaced evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite and found unit operating properly. Advised customer on best use and care practices. All checks good.
Near Cedar Park, TX 78613
Paul
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL DU1055XTSS3 Arrived onsite for a dishwasher leaking on the front left corner. I found the inner door lower screws backed out pushing against the tub preventing the door from sealing on the right side. I tightened the screws and tested. The unit is working as designed and there were no water leaks present.
Near Austin, TX 78723
Matthew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced filter head and valve tested unit and unit is functioning properly. Tested ice maker and filled to appropriate amount. No leaks present at this time. Job complete
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and found little to no improvement. Found that L1 to neutral has 120 volts, L2 to neutral has 120, L1 to L2 has 240, however found that under load L1 to neutral jumps to 220 volts and L2 to neutral drops to 26 volts. Called tech line and spoke with Joel (SR# 7729258479) Made aware of issue, what has been done and what was found. Was instructed that issue is with incoming voltage and that electrician will be needed to fix issue. Was instructed to show customer and to instruct on use and care and that an electrician will need to fix issue. Did as instructed. No other repairs are needed at this time."
Near Georgetown, TX 78628
Cliff
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site to diagnose a washing machine that is making unusual noise. Found unit squealing during spin. Replaced motor and found no change in issue. Gear case, motor, and belt will all need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE)"
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and programmed the unit. Tested the components and unit is operating as designed. Job completed."
Near Austin, TX 78732
Brandon
Job Details: 11/18/2020
DRYER GE GTDP300EM1WS "Arrived on site for customer complaint of knob broken, found knob was broken, I installed new knob, unit tested good.
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on job for complaints of no ice. Ran diagnostics and found compressor and fan running but no frost.. will need SS TEC. ; ordrng 1 W10913906 (coupler) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
WASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not working properly. Upon arrival I ran a diagnostic check and found that there is an error code indicating the motor was not functioning properly and after testing voltage to the motor I found that the main control is working as designed. I would ahead and installed a brand new motor and pump assembly was able to retest the unit and verify that the unit now feels agitated and drains in that order and there are no leaks before during or after repair. Call complete
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for a washer with excessive shaking. I found the serial number falling within Technical Service Pointer #: W11445524. I went thru the service pointer and verified that everything was correct. The ACU will need to be replaced. Ordering W11322905 cntrl-elec. Office to RS.; ordrng 1 W11322905 (cntrl-elec)
Near Kyle, TX 78640
Jacob
Job Details: 11/18/2020
WASHER MAYTAG MVWC465HW2 "Arrived onsite for unit making noise. Tested unit. Heard a slight screeching noise. Looked under the unit. Found a small lego piece that got lodged in the protective cover for the pulley assembly, causing the cam to rub on the toy. Removed Lego piece. Tested unit. No noises this time. Let customer know that the floor it self isn’t quite level, causing the lego piece to get stuck as the unit is in use. No leaks at this time. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2020
DRYER MAYTAG MED6630HW0 Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the console and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78728
David Z
Job Details: 11/18/2020
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose washer not getting past rinse. Performed diagnostic on unit. Found errors for basket spin spin and motor not reaching target rpm. Turned basket and found excessive resistance. Removed basket and found hub cracked and broken. Replaced hub and centered basket on it. Retested and unit is now spinning properly. Unit working as designed. Call complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for refrigerator not producing ice. Customer stated that ice had melt in to a block. Inspected unit and work area. Found ice cbs in auger bucket. Removed cover from ice maker and found water getting to motor and freezing. Performed diagnostics mode and tested all thermistor and damper control. REM ice maker assembly and found wire harness to ice maker was corroded( see SD-Pic). Will need to replace ice maker and wire harness to repair. .; ordrng 1 W10884720 (WIRE HARNESS )"
Near Leander, TX 78641
Lou
Job Details: 11/18/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to tell previously diagnosed and ordered part. Due to the inlet valve leaking, I removed and replaced the valve housing and calibrated the unit. Test3d unit in diagnostics and it operated as designed without any further leaks. No water leaks observed during service, job completed."
Near Sunset Valley, TX 78745
Richard
Job Details: 11/18/2020
RANGE JENN-AIR JGRP436HL00 "Arrived onsite for the burners not turning on correctly. During testing found that the RF, RR, LF,LR burner knobs were catching on the bezel not allowing the burners to ignite properly. Removed console and adjusted burner switches and reinstalled console and adjust burner bezels and all burners are working correctly now. All functions tested good. Complete"
Near Austin, TX 78745
Jacob
Job Details: 11/18/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for unit not having any power. Tested unit. Unit had no power, while checking voltage. Customer checked the fuse outside. Saw fuse and popped open. Reset fuse. Tested unit. Unit had power once again. No issues at this time. Job complete"
Near Kyle, TX 78640
Jacob
Job Details: 11/18/2020
WASHER MAYTAG MVWC415EW1 "Arrived onsite for unit still making last noise from previous visit. Put unit in diagnostics got F2E1 stuck key, F9E1 long drain, F0E2 suds. Let customer know that the control board and drain motor needs to be replaced.
Near Austin, TX 78748
Kevin
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and inspected range and found stability tape is loose that holds glass to interior door. Per Service Pointer #: W10878790 brackets need to be added to correct it.; ordrng 1 W10883496 (Door bracket kit)
Near Austin, TX 78746
Kevin
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and replaced freezer door diagnosed on previous visit job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is not operating properly. Found open thermal fuse in unit. Installed new thermal fuse and tested unit. Found all is functioning properly at this time.
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed thermistor and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and found new issue of freezer light having gone out. Replaced with module. Circuit corrected. Customer wants truck stock led used on last trip to be replaced with new led because it is not bright enough. Ordering led to repair. WP only; ordrng 1 W10695459 (LED)
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit control failure. Replaced control and ui to repair function. All checks good. Advised on repair.
Near Austin, TX 78701
Wesley
Job Details: 11/18/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and found unit control failure. Replaced control. Unit is now operating as designed. Advised customer repair.
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issues. I removed front panel and top panel, checked all bearings and felt, unit tested good."
Near Austin, TX 78737
Richard
Job Details: 11/18/2020
DISHWASHER GE GDT695SMJ2ES "Arrived onsite for the dishwasher vent cap came off. Upon reattaching the vent cap found that its stripped will need to replace seal, cap , vent housing. Ordering parts and office to schedule ; ordrng 1 WD08X23666 (seal) and 1 WD12X23557 (transition piece asm) and 1 WD24X20586 (dishwasher vent cove)"
Near Elgin, TX 78621
Andy
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site to install previously diagnosed. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site to repair previously diagnosed IR emitters as well as icemaker. . Upon arrival customer inquired about the Dispenser door harness repair because of the fact that whirlpool tech line had deemed wire the door that the harness is needed for customer
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
FREEZER FRIGIDAIRE LFFU2065DW2 "Arrived on site for freezer not cooling. Inspected unit and work area. Plugged unit in and found no response from fan or compressor. Gained access to control and jumped thermostat and found compressor and fan working. Measured amp draw to compressor at 1. amp. Inspected frost pattern and found starting to crest frost. Will need to replace temperature control to repair. Removed failed temperature control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.
Near Georgetown, TX 78626
Cliff
Job Details: 11/18/2020
DRYER MAYTAG MDE6200AYW Arrived on site to diagnose a dryer that is squealing. Removed and cleaned roller and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/18/2020
OVEN GE JT3000SF3SS Arrived on site to install previously diagnosed parts. Installed new sensor and control board. Oven is heating as designed. Job completed.
Near Burnet, TX 78611
James
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for The lights inside the refrigerator quit working/FRIDGE ONLYAll switches working as designed. Freezer light was out in addition to the top lights of the fridge ceiling panel. Removed freezer module led and found wire was exposed and most likely caused the short. Replaced the freezer module led and the fridge ceiling module led’s all came back on as well as the freezer module led. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WMH78019HZ3 "Arrived on site for Not Heating - Has Power - Over-the-Range MicrowaveTested a cup of water for 30 seconds and water was barely warm. Replaced diode, capacitor, and magnetron. Tested microwave with another cup of water for 30 seconds and the water was hot. Customer stated the microwave was working but the convection was not. Notes for ticket does not reflect anything about convection not working. Customer stated he explained this to WP. Customer placed a thermometer on the microwave rack and after 18 minutes it was up to 180. Turned on the fan and the temp seeemed to rise.
Near Jarrell, TX 76537
Tyler
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that customer stated was not defrosting. Upon arrival I found that the freezer section did indeed have a defrost issue and after running a diagnostic test I found that the buy metal thermostat was stuck open and not allowing for the circuit to close.
Near Leander, TX 78641
Kayman
Job Details: 11/18/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived onsite for range with burner not igniting and cap missing. Upon arrival I confirmed the cap missing and installed a new one. Unit is lighting and working as designed at this time and no gas leaks detected during time of service. Job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range damaged found upon arrival control panel was dented in upper right and left corners. Ordering new control panel office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11180283 (PANEL )
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Recommended that the customer leave the door closed for approximately 6-8 hours to allow the gasket to shape to the chassis. No water leaks observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job to replace previously diagnosed parts. After replacement test operation working properly. No leaks detected at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I inspected the unit and work area. I found the freezer at 25 degrees. I put th unit through test 38 and found the defrost heater coming on. I found th freezer evaporator covered in ice. I am ordering the UI, hv control and fc motor evap to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 2 SHIMS (SHIMS)s and 1 W11249952 (FC MOTOR EVAP) and 1 W11330971 (UI CONTROL) and 1 WPW10675033 (HV CONTROL)"
Near Manor, TX 78653
Matthew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for ice maker not making ice. Put unit in diagnostics and ran harvest cycle. Ice maker is non responsive through testing. Will need to order and replace W10873791. Office to reschedule. ; ordrng 1 W10873791 (icemaker)
Near Georgetown, TX 78626
Cliff
Job Details: 11/18/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site to diagnose an oven that reset during cooking. Tested unit and found no failures at this time. Advised homeowner on panel operation and possible issues due to steam. No further repairs are needed and all is working properly at this time.
Near Austin, TX 78737
Leonardo
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for stoping. Test unit and found owi sensor not connected correctly. Secured connection test unit and unit test good job complete.
Near Driftwood, TX 78619
Andrew
Job Details: 11/18/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site to test unit for broken lid. Found lid broken on left side hinge area. Replaced lid, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78759
Scott
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived on site for dishwasher not starting . Ran diagnostics got UI and latch error codes . Ordering UI and will replace latch and control on visit. No water leaks detected at time of service. Call to set return visit ; ordrng 1 W11162732 (UI)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for Latch to close washer door broke off, when closing the door. Identified the strike was needed for the repair and the part was not in my bin. Neither was the latch. The only part on my truck was the bezel.
Near Austin, TX 78728
David Z
Job Details: 11/18/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to examine vent hood that had missing hardware. Found both screws for left hand side of blower missing. Installed new screws from truck stock. All is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 11/18/2020
ICE MACHINE KITCHENAID KUIS18NNXB2 Arrived on job to replace previously diagnosed parts. Found additional repairs needed. ; ordrng 1 2313702 (water pump)