"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"

"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.

Arrived on site for dw door wont stay flat when loading dishes on bottom rack/trim inside door at top sticks out on one side. Found right side door hinge pad had broken off. Upon inspection found the right side hinge making direct contact with the cavity of dishwasher. Used pliers to gently pull the right side hinge away from the cavity to prevent the pad from rubbing so hard against the cavity. Installed new pads and door opens and closes as designed. Door was not off center and door was properly mounted to the counter. Inspected hinges to make sure they were mounted properly and it looked good. Job completed.

Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.

"Arrived on site for door seal issues. Diagnosed gasket not staying seated in liner channel installed new gasket customer provided,remolded door seal checked door operation good.

Arrived on job for complaints of frost in freezer again. Used heater to modify gasket so it will fit properly.

"Arrived on site to diagnose dryer that is giving an F3E2 error for moisture sensor, and has no sound. Checked for error codes and only found F3E2, but unit is still working as normal. Found sound is completely dead. Replaced the console to resolve, which should also resolve the error. Retested unit after allowing console to mate to control. Unit is now properly making appropriate sounds and no errors present. Call complete."

Arrived on site for a refrigerator with the top freezer compartment hinge visibly missing parts. Upon further inspection I found the hinge physically broken. I replaced the hinge and tested the unit. It is now sealing properly and opening as designed. Call complete.

Arrived onsite to seal the unit for condensation issues. Sealed the unit with adhesive and foam. Called tech line once again. Let them know that the foam seal was done once prior to us coming out the first time. Said to seal the unit once again with the foam and adhesive. Spoke with Andy got sr#7730905761. No issues at this time. Job complete

. ; ordrng 1 5304508925 (Main control) and 1 316419145 (Control overlay)

"Arrived on site to diagnose dishwasher with issues closing detergent dispenser. Found the latch for the dispenser door was broken. Replaced dispenser with new. When installing new one, found the tabs on the rinse air door were broken. Ordering another dispenser to resolve. ; ordrng 1 W10861000 (Detergent Dispenser)"

Arrived on site for right front burner not working . Found element and switch has failed . Replaced switch and will order element . Also found right rear switch charred . Ording rear switch as well call to set return ; ordrng 1 W10823711 (Right front element) and 1 WP3148953 (Right rear)

Arrived onsite for burner not functioning and control issues.

"Arrived on site to replace mag, cap, diode and all three door switches from previous diagnostics. Replaced parts, tested unit, unit works as designed. Job complete."

Arrived on site to test unit for blower not working. Test unit and found blower getting power but not coming on. Replaced blower test unit and unit test good job complete.

"Arrived on site and inspected oven and found it is not heating. Found TOD is good, spoke with SW and traced issue to Appliance manager. ordrng 1 W11179310 (Control)"

Arrived onsite for refrigerator with clicking noise. Upon inspection I found the noise coming from the back of the unit. I accessed the compressor area and found a pice of tape stuck on the condenser fan motor and the blades were hitting the tape causing the noise. I removed the tape and the unit now sounds as designed. No other complaints at this time. Job complete.

Arrived onsite for refrigerator defrost issues. Upon inspection found defrost heater wire disconnected. Secured connector and tested. Bypassed bimetal and ran test. Unit is functioning properly. Adjusted defrost timer to basic mode. Job complete

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found the motor was just humming and not moving.. Replaced auger motor and retested. Verified unit is dispensing correctly.

"(Tw) On-site for washer making noises. C/S unit would make squealing noises anytime it would spin. Found coins in bottom of basket around wash plate. Looked underneath unit, found belt rubbing on plastic shield, nut on cam was loose causing belt to slip. Replaced belt, tightened nut. Tested, unit no longer making squealing noise. Unit functioning as designed. Call complete.

Arrived on site to diagnose a dryer that is not turning. Found weak start winding on motor and replaced motor. All is working properly at this time.

"Arrived onsite for washer draining and agitator issues. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual agitation slow/fast and spin slow/fast, all passed. Inspected agitator dogs and were still in good shape. Filled unit and drained with no issue. Did find drain nose inserted over 12 in into standpipe so made adjustment to recommended 4 in. Could not duplicate any issues. Customer had complained about a smell from the washer so recommended running a clean cycle with washer cleaner. Job complete"

Arrived on site for water dispenser chattering. I inspected the unit and work area. I found both valves chattering when dispensing water. I replaced both water valves and adjust the water line. I found the chatter is gone. I spoke to the customer about it the chattering comes back to install a water pressure reducer. Job complete.

"Arrived on site for an ice machine making no ice. Upon arrival the customer stated that the unit is remaining cool, but not producing ice after a clean cycle. Upon further inspection I found the service light was not blinking. I put the unit into diagnostics mode and found both the bin and evap thermistors reading good. I then turned on the water valve and found it working as designed. However, upon further inspection I found the bin already full of water and the valve ran several minutes still. The LED light continued to flash indicating an empty bucket even with a full bin. The recirculating pump ran as designed and so did the drain pump. I found a good frost pattern and the condenser fan turned on. I also found hot gas valve working. This indicates only a faulty water level sensor, and it will need to be replaced to function correctly.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 WPW10548509 (Water Level Sensor)"

"Arrived on site for rf condensation on both doors leaking onto middle door the gasket on the right side has recently been replaced. Issue continues every day. Called tech line upon arrival and spoke to Bruce. Bruce had me place the fridge in diagnostics and run test 40. In test 40 the selection reflected 01. Bruce had me change it to 02. Now horizontal mullion will remain on at all times now that 02 has been selected. He then had me run test 34 and the selection already showed 02 reflecting the vertical mullion was always on. Our tech placed the vertical mullion in 02 in May of 2020 to keep vertical mullion on at all times. Tech line also had me confirm the temperature inside the home. Used my thermocouple to take temps inside the home and it was 77 degrees. Tech line stated anytime the fridge is inside a room with temps above 74 degrees condensation is normal in these areas where condensation has been found today and in past visits. Tech line stated if the customer keeps there home at or below 74 degrees the condensation will not be as prevalent or not here at all. With both mullion heaters being on full time this should make a difference on how much condensation is found along with keeping the temperature at 74 degrees or below. If customer keeps the home warmer than 74, condensation is to be expected. Job completed. Bruce SR# 7731077344"

"Arrived on site and inspected Frigidaire dishwasher not dispensing soap or draining. Ran the unit and it immediately drained, but the dispenser was defective and not allowing the customers soap into the wash load. Removed and replaced the dispenser and unit now functioning properly. JOB COMPLETE."

"Arrived on site and inspected a Kenmore side by side refrigerator with cooling issues. Confirmed the unit compressor would come on for approximately 15 seconds and cut off. Removed and replaced it, plugged it in and the unit compressor came on and remained on. Advised the customer to place a bottle of water inside the freezer and wait until it freezes and the unit will be ok to began adding food.

"(Tw) onsite to install previously diagnosed parts. Replaced IM fill tube. Tested, unit now fills IM with water. No leaks after repair. Unit functioning as designed. Call complete."

Arrived on job for complaints of some lights not working. Found top left light not working. Replaced module and now all lights working.

"Arrived on site for dryer not heating . Igniter would glow but valves never opened . Found blue wire on flame sensor not attached . Ran dryer , all checked normal. Now heating . No lint build up at time of service. Job complete."

Arrived onsite to install power cord. I installed the power cord and tested the unit in auto diagnostics. All tests passed and the unit is working as designed. No leaks detected during time of service. Job complete.

"Arrived on site for customer complaint of loud noise, found unit was not level, I raised the right side foot, unit was level and tested good. Also tested ref ice maker for noise, that tested good."

"Arrived on site for water leaking. Diagnosed water leaking from icemaker housing,replaced icemaker assembly,y ran harvest cycle passed ran fill test passed no leaks.

Arrived onsite and found bellow torn. Replaced bellow. Unit is now operating as designed without leaks. Advised customer on repair. ; ordrng 1 W11106747 (Bellow)

Arrived on site for right front burner not lighting. I inspected the unit and work area. I found the right front and the center burner no sparking. I tested all the knobs and found it the same across all of them. I gained access to under the cooktop. I found all wiring seated correctly and not damage to any wiring. Indicating the spark module is damaged. ; ordrng 1 74009098 (Spark module)

"Arrived on site to follow up on refrigerator that was losing some cooling, making a lot of noise, and fan motor not fully running. Found the fan was surging and the Ui was constantly resetting and recycling. Unplugged fan and unit seemed to be consistent. Replaced fan with new fan to test, and even with new fan unit was still recycling. Provided estimate for a new control to resolve, as only remaining components are the control and wiring. . Replaced control and found symptoms not only persisted, but got worse. Unit constant recycling and compressor wont stay on.Tried unplugging several components but issue still persists. CS recommends that we try another control due to a likely bad control. Reordering control. . Office to schedule. ; ordrng 1 W10818296 (Control)"

Arrived on site to test unit for unit giving error codes for fan. Test unit and found wire to sensor was disconnected from previous repair. Secured connection test unit and unit test good job complete.

"Arrived on site ,replaced filter head ,dual valve and rear valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete"

"(Tw) Onsite for dishwasher UI not working properly. In diagnostics found F2E1 stuck key, F4E3 wash motor not operating, F8E1 slow drain. Found UI panel not responding to input, unplugged unit for 5 min and plugged back in to reset unit. Buttons on UI not making proper contact. Found strong odor when opening unit, drain line partially restricted, drain line not properly installed for back flow, inside door panel warped. Unit needs drain line, drain pump, UI, and inside door panel, control.

"Arrived onsite for the unit not making ice and water still having issues from time to time with water not dispensing. Checked the wires at the bottom of the door, and saw no issues. Called tech line. Ran diagnostics and found that the ice motor was working and the water filled with no issues. Had me test the water and wiggle the wires at the bottom of the door to see if the water would stop, and all checked good. Said there could be an issue with the outside temperatures causing the lines in the freezer to freeze from time to time. Spoke with Steve got sr#7730210164. Ordered parts, office to reschedule ; ordrng 1 W10280386 (thermistor) and 1 W10316760 (thermistor) and 1 W10384183 (thermistor) and 1 W11256965 (UI PANLE)"

Arrived on site to test unit for oven not working correctly. Test unit and found bad glow igniter. Replaced igniter, Test unit and unit heated to 350

"Arrived onsite for refrigerator ice getting caught and not dispensing. Found unit chute gasket fell off and was stuck in between, adjusted and found unit was now operating correctly. Job Completed."

"Arrived on site and inspected refrigerator and found it is not cooling, send a picture of evaporator to LM will need to order evaporator, filter dryer, and compressor.; ordrng 1 WP2306094 (Evap) and 1 W10841139 (Compressor) and 1 W10143759 (Filter drier) and 1 Wpsav4 (Stub)"

Arrived on site to install previously diagnosed parts. I installed the new latch. I then manually activated the latch and it was now locking and unlocking. I then ran a test cycle and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete.

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and UI would not boot up. The screen was flashing and in between flashes an hour glass was displayed with a hand reaching out to something with a no symbol over the hand. Called tech line to explain what I was seeing. Once this updated UI is available to Appliance Express we will need to return with it to install it in order to complete the repair. ; O-emld tckt

Arrived on site for crisper drawer. No one answered the door.

"Arrived on site and inspected refrigerator and found water and ice are not dispensing. Water and ice will dispense If left interior door switch is held down. Found an indention on the inner surface of the left hand fresh food door keeping switch from fully closing. Added a adhesive spacer And switch is now operating properly and water and ice will dispense, job complete"

Arrived onsite to replace latch to the u it. Customer had there own part to replace with. Replaced latch. Tested unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site for unit not starting. Found door switch broken . ; ordrng 1 WP3406107 (Door switch)"

Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code for out of balance. Ran auto test and in spin cycle tub was banging around. Checked suspension and rods were visibly failed. Replaced suspension rods and tested. Unit is functioning properly. Unit does spin. Job complete

Arrived on site and set washer into a diagnostic cycle and ran cold and hot water and did not find any leaking. Ran automatic test cycle several times and washer did not leak from connections or drain hose or stand pipe. Took a 30 second video of washer filling and sent it to CS. There is no drain pan present under washer connected to second floor drain.job complete

"Arrived on site for ice maker leaking water again intermittently. Performed diagnostics mode and ran ice maker harvest cycle. Called Whirlpool tech support and spoke with Drew, went over prior service performed and parts replaced. Tested all components and checked wire harness. Drew stated to replace wire harness for possible voltage bleed. Sr# attached to original file number. ; ordrng 1 W11171078 (WIRE HARNESS )"

Arrived onsite to install previously diagnosed parts. I installed the main harness/terminal block. I tested the unit and it is working as designed at this time. Job complete.

Powered unit off at circuit breaker. Removed unit to gain access to blower. Removed failed blower and thermostat and installed new. Assembled unit and powered on. Tested operation and found fan and bake element working. Reinstalled unit and tested operation. All tested good.

Tech was assigned as a helper;

"Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found the start device sounded like it was shorted, and made almost a zap. Replaced control and start device to resolve. Retested unit and now the start device does click, but compressor isnt starting. Checked windings and found resistance out of spec, indicating a short in the compressor. I also found a green puddle that appears to have leaked from the Dryer. Called tech line, SR7731079408. Recommended piercing or removing the dryer to see if burnt oil can be verified. ; ordrng 1 SealedSystemTech (SS Tech)"

Arrived onsite and replaced control and console together to repair in responsive symptom. Unit is now operating as designed. Advised customer on repair.

"Arrived on site and inspected refrigerator and found icemaker is stuck, motor is not running. Ran test 120 and icemaker will not move.

Arrived onsite for microwave turning on by itself. Upon inspection found loose interlock. Interlock switch was causing fan to kick on when cycle hadn?t started. Secured interlock and tested. Also notified customer that the unit has a sensor that will trigger the blower fan to kick on if the temperature from the cooktop reaches a certain point. The fan should be allowed to stay on until temperature cools. Tested unit and unit is functioning properly. Job complete

Arrived on site for a dryer not heating well. I used my vent test kit and found poor airflow for all dryers. I also measured temp fluctuations with my thermocouple and found very slow fluctuations. This indicates a blockage at the wall and I advised the customer they may want to get it checked out. I found the unit working as designed. Call complete.

Arrived on site for breaker tripping and icicles forming under icemaker. Removed icemaker diagnosed water leaking from housing also found paint in mold chipping away. Replaced icemaker assembly,ran diagnostics on optics passed.

Arrived on site to replace control board. Replaced board test unit and unit test good unit heated to 350 and was able to turn unit off.

Arrived on site to test unit for RC not cooling. Found temp was correct at 37degrees. Damper engaging as designed. Thermistors were in range. FC has nice frost pattern and no signs of restrictions. Evan motor working as designed. Found no current issues. Replaced control as a precautionary. No leaks detected. Job complete.

Arrived onsite for unit right hand door not shutting properly. Checked the door hinge and the hinge is spring loaded. Needed to reset the spring to the hinge. Reset spring. Tested the door. No issues at this time. Job complete

"Arrived on site and inspected washer and found hose that connects dispenser to wash tub has a hole in it and washer is leaking from here, will need to order hose.; ordrng 1 134625700 (Dispenser to tub hose)"

"Arrived on site to install previously diagnosed and ordered part. Due to the bellow leaking at the bottom of the door, I removed and replaced the bellow and tested the unit. Unit is operating as designed and no further leaks observed. No water leaks observed during service, job completed."

Arrived on job for complaints of leaks. Level dishwasher

"Arrived on site for customer complaint of not ice, found unit had ice and is working at time of service."

Arrived on site to test unit for no power. Found unit working correctly when I got here. Test unit and all checked good. Called Techline and let Techline unit is working as designed at This time. SR#7731076901

Arrived on site for fridge not cooling properly . Found unit is freezing food in fresh section. Ordering control and thermistor. Call to set return ; ordrng 1 W11357371 (Control) and 1 W10384183 (Thermistor)

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit makes a squealing noise when it has a load in it. I turned the unit on and the noise would not duplicate. I disassembled the unit and found the belt, both rollers and the tension pulley were badly worn. I moved and replaced the rollers, tension pulley and belt and cleaned the lint from inside the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site for refrigerator leaking water, rust spot developing on stainless doors and slow ice production. Inspected unit and work area. Found drain pan warped, attempted to correct with shim and was not able to get drain pan straight enough to correct. Will need to replace drain pan kit. Performed diagnostics mode and checked ice maker fault codes and found none. Ran harvest cycle and found ice maker cycling. Ran fill cycle and found ice responding. Found ice maker thermistor out of range. Will return with ice maker and drain pan. . ; ordrng 1 W11457241 (DRIP PAN)"

Arrived onsite and found a suspension rod out of place causing uneven spinning. Corrected issue. No parts are needed. Advised customer on repair. Reminded customer of best use and care guides

"Arrived on site for a washing machine not spinning/agitating properly. Upon arrival the customer stated that the unit would intermittently not ring out their clothes. He also stated sometimes it would shake and walk a little bit. I gained access to the bottom of the unit and found that the shifter had popped off of the cam. I temporarily fixed this and will be ordering a new one to install per service pointer W11531483. After, I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load and F7E6 for motor fault. I cleared the error codes. I advised the customer on proper loading the unit per user care guide. I then ran a test cycle on the unit and found no other failing parts. I manually activated the spin and agitate and found it temporarily working as designed. No leaks observed at the time of service. Will return with already ordered parts. Office to reschedule to install the new shifter. ; ordrng 1 CNOTE (Return with already ordered actuator)"

"Arrived on site for refrigerator leaking water from ice bucket and not producing ice. Inspected unit and work area. Found off brand water filter in unit and fill cup frozen. Recommend to replace water filter with name brand EVERY DROP. Removed ice maker housing and thawed ice from fill cup. Installed ice maker assembly and cycled ice maker. Found fill tube defective and when filling leaking outside of fill cup. Removed fill tube and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected. Spoke with customer neighbor on water filter, customer was not home at time of service."

Arrived on job for complaints of noise. Found the vent not properly mounted leaving a 2 inch gap. Air is coming from back causing grease trap to move . Will need to have installed properly to correct issue.

"Arrived on site and replace control board on oven, it will now run a bake cycle properly took one picture of oven heating, job complete"

"(Tw) Onsite for dryer making noise after halfway through cycle. Turned dryer on normal cycle and couldnt duplicate noise. Inspected unit and found exhaust clip missing causing possible metal on metal sounds after exhaust heats up during a cycle. Also, found unit was not allowing to enter service mode to find any error codes and would have to exit service mode to run cycle. Ordering exhaust clip and control. Office to reschedule due to part availability. ; ordrng 1 8572105 (Clip exhaust) and 1 W11526014 (ACU)"

"Arrived on site to inspect cooktop tilting down. Upon further inspection, I found the console tilted forward and down. I found the side trim pieces not flush at the back trim piece. Also found the cabinets/countertops not cut to fit the cooktop. Also, found the console badly scratched from installation (photos). I attempted to adjust the console and it would not adjust due to installation (photos). I also found that the gas line at the wall was not sled as it is colliding with the line coming out of the unit (photo). I recommended that the customer contact their builder and report the issues and they said that they already have made contact and was told it was the manufacturers problem. I recommended that my customer make contact with their builder again and advise them that the issue is an installation issue at this point and if they cant get the issue resolved with their builder to contact Whirlpool. I provided my customer with our company brochure and contact information for Whirlpool. No gas leaks detected during service, job completed."

"Arrived on site for sealed system repair. I gained access to the rc evaporator and installed a new housing, cover, And evaporator. I secured the the housing and cover in place. I reassembled the unit. Pulled a vacuum on the system and found no vacuum leaks. I put a measured charge of 5.5 oz of refrigerant into the system. I foam und it holding and pressures equalizing right. I ran the unit and found it cooling as designed. Job complete.

Arrived onsite for dishwasher with dispenser door not opening. Upon inspection I found F7E1 FAE2 stored in the unit. I ran the diagnostics cycle and found the dispenser door opened. I found the unit working as designed. I opened the door and saw some over sudsing. I stopped the cycle and started over. Midway through the 2nd cycle I opened the door again and there were no more suds. The dispenser opened the 2nd time as well. No repairs needed at this time. No leaks detected during time of service and the unit is operating as designed at this time.Job complete.

"Arrived on site to inspect unit for not heating and popping breaker, upon inspection found the interlocks fused and causing issues. Replaced both sets of interlocks and tested. Complete"

Arrived on site for freezer not cooling. Per customer freezer stopped cooling then after a power surge unit started working ran diagnostics all test passed possible control issues. Replaced main control

Arrived back on site to install previously ordered console. Removed and replaced it and unit tested as designed. JOB COMPLETE

Arrived on site for a refrigerator getting iced over in the FC. Upon arrival I found an air leak at the top right of the FC door gasket. I used my heat gun to re shape the gasket. I then found the unit sealing as designed. I advised the customer to not open it for at least an hour to let it set. Unit is working as designed. Call complete.

"Arrived on site for Not Draining - Top Load Washer. Placed in diagnostics and got one error code, F7E6. Cleared error code. Inspected actuator and found actuator arm not engaged into splutch mech. Removed actuator and installed new actuator. Ran auto diagnostics and washer completed all cycles as designed. Job completed."

"Arrived on site to inspect unit for not making ice, Upon inspection found the unit was attempting to make ice but the thermistor was below harvest temp. Test 58. Tried to fill unit with water and it did not, replaced valve and tested. All functions returned. Complete"

Arrived on site to replace previously ordered parts for refrigerator. Replaced fill tube heater and valve. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for unit not dropping ice when called for consistently. Tested unit. Was able to get ice to drop. But it would not respond at time. Upon further inspection. Found that the wire at the bottom of the door had a small slit in it. Ordered new door for replacement. Office to reschedule ; ordrng 1 W11390104 (DOOR FIP)

"Arrived onsite for unit making noise. Tested unit, heard noise. Also the unit had a lot of moisture inside of it, said the tenant has not used it in 3 weeks. Had head of maintenance with me and letting them know that there more likely is an issue with the hot air coming through the vent and mixing with the cooler air in the apartment causing the moisture inside the dryer since the unit has not been used. Upon further inspection, found that the blower fan needed to be replaced. Replaced blower. Tested unit. Unit tested good. No issues at this time. Job coming"

Arrived on site to install previously diagnosed parts. I gained access to the housing and found the harness burnt to housing and unable to remove. We will also need to replace the harness. Ordering the harness and will return to replace all parts. Office to reschedule. ; ordrng 1 W10710692 (Wire Harness) and 1 W10907910 (Main Harness)

Arrived on job for complaints of power off in pre heat. Ran test and oven heating up to temperature. And maintain temperature.

Arrived on site to replace control from previous diagnosis. Replaced control and same issue. Verified paddle voltage. Valve was not receiving voltage but was producing ice. Could not find issue. Spoke with Techline and had me completely close left door switch and try. Unit started dispensing water instantly. Was told its a known issue and new part is needed. Was given part for longer door switch. Office to reschedule. SR#7731077088; ordrng 1 W11396033 (LefRC door switch)

Arrived onsite and replaced spark board. Unit is now operating as designed. All checks good.

Arrived on site to install previously diagnosed parts. I installed the new drain pan and ran water down it to ensure it now drained. The unit was now draining as designed. I then gained access to the FC evap and installed a new thermistor. I then ohmd it back out and found it good. I then gained access to the control and installed a new one. I powered on the unit and waited for a frost pattern. The unit is now cooling as designed. No water leaks observed at the time of service.

Arrived onsite for dishwasher not latching closed and popping open. I inspected the unit and work area. I found the latch and stroke working as designed. Si pulled the unit from the cabinet and found it is level and free of any frame damage. I inspected the hinges and found no issue with the hinges. I removed the tub gasket and found the door closing and latching all the way. I reinstalled the gasket and found it not closing. I inspected the gasket and found it not seating properly in several places. I used a pick and flat head and could not get it to seat right. I am ordering a new tub gasket and trim piece just Incase. The office will reschedule.; ordrng 1 W11177741 (Gasket) and 1 W11177741 (Trim)

"Arrived on site to diagnose refrigerator not making ice, and not dispensing water. Ran water dispenser and heard valve humming, but no water dispensing. Checked wall valve and found valve off. Turned water supply on and verified unit is properly dispensing. Call complete."

Arrived on site to test unit for unit making loud noise when in used. Turned unit on for 1 minute no noise present. Ran unit for 2 minutes and no loud noise. Couldnt duplicate at this time job complete.