Arrived on site for a washing machine that is not washing clothes very well. Inspected unit and work area. Ran the unit through an auto test and found that the unit was not working properly during agitation and was making a clicking sound. Looked underneath the unit and found the cam detached from the shifter. Replaced the actuator and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not draining. Inspected unit and work area. Confirmed the customers complaint and heard what sounded like something stuck in the drain pump. Removed the drain pump and found what appeared to be a sting strap for lounge pants stuck between the filter and drain pump causing the issue. Attempted to pull out as much of the string as possible but was unable to access all of it. Removed obstruction and placed the unit into a drain cycle. The unit is now working as designed. Call complete.

"Arrived on site for dishwasher leaking out of the center of the door. I inspected the unit and work area. I put it through diagnostics and found no fault codes, I put it through a diagnostics cycle and found no leaks. I put the soap the customer is using and ran a normal wash cycle. I found the unit not over sudding. I inspected the drain hose and found it did not have a high loop causing the sink to drain into the dishwasher. I corrected the drain line. The unit is working as designed. Job complete."

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found two small dents at the bottom section he RC door. I removed and replaced the door and added the nameplate. Leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to both unit doors having rust, I removed and replaced both doors, leveled and cleaned the doors. Tested unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to replace heat element on the unit as per whirlpool. Replaced part. No issues at this time. Job complete

Arrived onsite for unit not working. Opened up behind the console and checked the fuse. Fuse was bad. Replaced fuse. Tested the unit. Unit unit tested good. No issues at this time.

Did not have the 20 watt fuse to complete the job. Ordered part. Office to reschedule l; ordrng 2 Wpm0805101 (Fuse)s

"Arrived onsite for LEDs not working once again. Looked inside the unit and the lights were dim. Called tech line again. Let them know that the same Ieshas occurred. Said to reply he LEDs if it not the same the last visit. Let them know that we have replaced more than just the last visit and did not recommend to change the led control. Said to reply he LEDs them selves as long as the lights come back on, everything should good. Got sr#7732669734. Replaced 3 LEDs in the refrigerator. Bottom left and right and the middle left and all LEDs are working once again. No other issues at this time. Job complete."

"Arrived onsite for the fan not turning on during operation, also found that the display control lights were not showing properly and that the display it self was hanging down inside the unit. Tested the unit and the fan wow it turn on. Fan motor checked at 14ohms. Need to replace the fan and the display control and control panel to correct all issues. Ordered parts but the control panel shows NLA, AHS to research. Needs authorization before returning. Office to reschedule ; ordrng 1 WPW10317093 (Display control) and 1 W10251247 (Control panel) and 1 W10120517 (Motor fan)"

Arrived onsite to change out the heating element as per whirlpool. Replaced part. No issues at this time. Job complete

Arrived on site for microwave not powering on. I inspected the unit and work area. I gained access to the wave guide and found it damages causing the magnetron to short out and the internal fuse to open. The wave guide is not repairable. Job complete.

Arrived on site for dryer taking longer to dry. I inspected Ted the unit and work area. I found the cutoff and thermostat out of range.I installed the new parts. I reassembled the unit and tested it. It is now working as designed. I recommend the customer have the e tier vent cleaned as well.. Job complete.

"Arrived on site to install previous diagnosed part. Removed failed actuator and installed new. Per diagnostics mode and ran calibration cycle. Ran automatic test cycle and monitored operation. Ran manual spin and agitation cycle. All tested good, no water leaks detected during service.

"Arrived on site for microwave not powering on. Inspected unit and work area. Gained access to noise filter fuse and measured resistance and found fuse is good. Plugged unit in and found no incoming voltage. Found breaker had been turned off, not tripped. Turn circuit breaker on and traced voltage to control. Found failed control. Found control discontinued. Contacted parts department to confirm (SR). Found control not available for rebuild. Informed customer of failure.

Arrived on site to test unit for left front burner not turning on and sometimes getting to hot. Replaced infinite switch and element test unit and unit test good job complete.

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival installed needed part. Reassembled and tested unit. Found surface bulb functions restored and rest of unit operating as designed. Call complete

Arrived on site to replace display board. Replace dboard test unit and unit test good job complete.

Arrived on site to test unit for unit not drying. Test unit and turned heating element on and element working as designed. Advised customer to use rinse aid to help unit dry better.

Arrived on site for wall oven not heating correctly. Upon arrival confirmed issue and found elements ohming at 13.8 & 19.8 (broil/bake) oven sensor from ACU ohmed at 1.07kohms. Found ACU relays not operating after 5 minute run time with stable 240v connection. Replaced ACU and tested unit. Found temps averaging around 358 when set at 350. Informed customer unit was ready for use. Call complete

"Arrived on site for refrigerator needing previous diagnosed ss repair. Upon arrival recovered 68 grams of refrigerant. Installed compressor, uv drier, all required couplers, etc. after using nitrogen kit, and pulling vac, I found no signs of leaks. Recharged system with 68grams of r600 per manufacturing specs allowed unit to run for over30 minutes and found temps dropping 20 degrees. Informed customer to give 7nit 24 hrs to stabilize temps. Call complete"

Arrived on site for wash plate broken . Found rib on wash plate cracked . Replaced plate . All checked normal in diagnostics. No water leaks detected at time of service. Job complete

"Arrived on site for complaints of no heat. Found failed igniter and open coils. Installed new igniter and dual coil. Tested unit and is now heating properly.

"Arrived on site for complaints of visible damage to front control panel. Found scratches on panel, took picture. Installed new panel. No gas leaks detected, job complete."

"Arrived on site for an ice maker that was not making ice and flashing the on/off with the max ice button. On arrival the unit was off and not flashing. I plugged the unit in and then ran it through diagnostics mode. I found all components running as designed. I then gained access to the control and ohmd out the harness and evap thermistor. I found them good. I let the evap cool and gas valve run long enough to verify the control read the temp values correctly. I could find no failure at the time of service. I informed the customer on my findings, and that we need to give it at least 24 hours in a stable temperature above 55?F. If the error continued I informed him we would need to get a SS technician come out to check the pressures.

"Arrived on site for an oven intermittently not working and throwing an F2E6 error code. Upon arrival the customer stated the unit was now working, but he had a picture of the error code. The picture showed the F2E6 error code on the screen for stuck key. Per the tech sheet you would replace the console for this error code. However, the console is discontinued for the unit. I gained access to the console and control. I found no physical sign of a burnout or harness damage. I informed the customer on my findings and that we could replace the console, but it is unavailable to do so. Therefore, the unit will be unrepairable.

Arrived on site for a refrigerator leaking water at the top of the unit. Upon arrival the customer showed me the unit was leaking up in the op of the RC and dripping through one of the LEDs. I removed the top cover and found that the incoming red connector to the valve was barely inserted. This was allowing it to drip a little when calling for water. I inserted it all the way and verified it was tight. I then tested the unit and found it was no longer dripping. The unit is now as designed. Call complete.

"Arrived on site for water leaking. Found drain pan full gave,unit is in the garage gave recommendations on removing smell from pan,removed evaporator cover good frost pattern on evaporator l"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found no ice made. Found fill troth to ice maker filled with ice preventing water from entering ice maker and bypassing it into the bin. Found inlet valve failing. ; ordrng 1 W11043013 (Inlet valve)

Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern diagnosed a slow refrigerant leak in the system unit would need a new evaporator and compressor

"Arrived on site for customer complaint of unit leaking water and RC lamp cover broken. Found leak was coming from a clog in the defrost drain line, I defrost drain line with steamer, cleared drain pan, and replaced lamp cover, unit tested good."

"Arrived on site for customer complaint of unit making small ice, found weak water flow from valve, I replaced valve, unit tested good.

"Arrived on site. Diagnosed a defective filter housing,replaced housing,tested housing operation good"

"Arrived on site for no cool. At time of visit no lights and nothing running,removed kickplate power cycled power from rocker switch,compressor,lights and fans powered on,ran diagnostics all test passed diagnostic test,power cycled unit after diagnostics compressor and fans powered on."

Arrived on site to replace magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

"9876codearrived on site for noise complaint and too much ice. Diagnosed a defective bin thermistor replaced bin thermistor ran diagnostics all test passed,ran normal operating cycle no odd noise from unit."

Arrived on site for damaged door. Replaced damaged fresh food door and nameplate checked door seal good.

Arrived on site to test unit for microwave not starting. Test unit and found failed upper switch. Replaced switch connectors test unit and unit test good. Job complete

Arrived on site to test unit for unit leaking. Test unit and found tub damaged on right side from the back making unit leak. Will order new tub office to reschedule ; ordrng 1 W11409866 (Tub gasket) and 1 2hourjob (2 hour job)

Arrived on site to replace sump and motor and fill valve. Replaced both parts test unit no leaks present job complete.

Arrived on site to replace switch harness and control board and appliance manager. Replaced all parts test unit and unit test good job complete.

Arrived onsite and found unit operating with belt that had slipped position. Reinstalled belt. Unit is now operating as designed. All checks good.

"Arrived on site for customer complaint of high flames, and front right burner not lighting. Found some debris in gas line, I removed orifices and cleared lines. Found some of burner caps not aligned properly, I adjusted burner caps as well as burner valves to simmer. Also found front right burner ignitor was broken and missing the tip causing Far burner not to light. Ordering ignitor. ; ordrng 1 W11507531 (Ignitor)"

"Arrived on site for customer complaint of error code and unit not working, found stuck key pad error, ordering console. ; ordrng 1 W10887855 (Console) and 1 Cnote (Office to reschedule)"

"Arrived on site for customer complaint of smell, and soap not dispensing properly. I found error codes of over suds, off balance, and door lock. I ran diagnostic tests, found hot and cold valves working properly, I cleaned dispenser drawer, tested unit with soap, unit tested good. Customer cleaned unit last week and noticed a lot of suds after the cleaning cycle, instructed customer to use less soap and clean unit more often. Unit tested good at time of service.

"Arrived on site for customer complaint of no lights and motor coming on and off, found dirty condenser, and light bulbs failed. I cleaned condenser, unit tested good, instructed customer to change bulbs."

"Arrived on site for customer complaint of unit not dispensing water or making ice, found kink in water line as well as hole in RC evaporator insulation. I fixed the kink and ordering the insulation, and going to replace valves as well. SR# 7733065018 ; ordrng 1 W11504913 (Fan/insulation)"

"Arrived on site to test unit for wet clothes after cycle, tested unit found, slider has split causing unit not to engage spin cycle, replaced slider, tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site for complaints of overheating. Preheated oven to 350 and monitored the temperature swings. Found sensor out of range. Installed new sensor and broil element. Plugged unit back in and found broil element energizing on its own. Spoke to PR to help diagnose. Found a new control board will be needed. Also bringing back a complete wire harness to ensure completion. Office to reschedule.; ordrng 1 W11546095 (Control) and 1 W11028535 (Main wire harness) and 1 Autho (Autho)

"Arrived on site for install of previously diagnosed parts. Installed new control, UI, thermistors, heater, diffuser, icemaker, and harness. Unit has been moved to vacant room and has been unplugged. Advised maintenance to keep unit plugged in and monitor. No water leaks detected, job complete."

"Arrived on site for complaints of unit not filling with enough water. Found both hot and cold valves working properly. Found pressure hose clear. Found unit set on light setting. Tested unit in factory diagnostics and unit passed. Tested unit with bulky items and deep water fill selected. Unit fiiled properly. Instructed customer on the different wash modes and settings. No water leaks detected, job complete."

"Arrived on site for complaints of no heat. Found L1 to neutral reading 120vac, L2 to neutral reading 120vac, but L1 to L2 reading no voltage. Advised customer to contact an electrician to have power supply inspected and corrected. Job complete."

Arrived on site for fridge not cooling . Unit had started cooling again . Ran diagnostics and found diffuser not opening properly. Replaced diffuser . Reran diagnostics. All checking normal. No water leaks detected at time of service. Job complete

"Arrived on site for food still freezing . Ran temp checks . FZ @ 0 , fresh food 34-33 . Dampener is opening and closing . Ran resistance on thermistors, found normal. Recommended replacing ui and control with updated kit . Talked to CS . Ordering control. Nothing collected today . Call to set return visit . No water leaks detected at time of service. ; ordrng 1 W10864261 (Ui control kit)"

"Arrived on site , replaced vent and gasket . Ran diagnostics wash . All checked normal. No longer leaking at vent . No other leaks detected at time of service. Job complete"

Arrived on site for dryer making squeaking noise. Found rear bearing is failing . Ordering bearing . Call to set return .; ordrng 1 WE03X28294 (Rear bearing)

Arrived on site for dead range . Harness and thermal fuse checked normal. Found control dead . Ordering control. Call to set return ; ordrng 1 W10894098 (Control)

Arrived on site for a refrigerator with a broken switch. Upon further inspection I found the right side RC switch physically broken. I replaced the switch and the unit began working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed all wheels and the unit was now as designed. The customer also stated the unit leaked a few days before the service. I put the unit into diagnostics mode and found stored no error codes. I then ran a diagnostics cycle and could not replicate a leak. Upon further inspection I found a sign of a leak on the left side cabinet by the dishwasher. I informed the customer on my findings. Call complete.

Arrived on site for the lower cover in an oven rusting. Upon further inspection I found the cover rusting and warped. This was allowing uneven heat in the unit. Due to this I am ordering the bake cover to be replaced. Office to replaced.; ordrng 1 WB35X37973 (Bake Cover)

"Arrived on site to inspect unit for a f8e0 code, upon inspection found the units fans working and outputting correct amount of air, instructed customer to have ventilation looked at. Customer still couldnt get software update and I had some miscommunication error codes, ordering console, control and blower to squash all issues. Office to reschedule ; ordrng 1 W11296171 (CONSOLE)"

"Arrived on site to inspect unit for not spinning, upon inspection found the unit did spin and drain. They unit had a overload code saved and a valve code, customer had a lot of debris in the valve. Cleared it, tested unit fully. Complete"

"Arrived on site to inspect unit for not heating, upon inspection found the main control panel shorted and it didnt heat. Ordering control and returning with heating parts. Office to reschedule ; ordrng 1 W11342846 (CONTROL)"

"Arrived on site for a dishwasher making a loud vibrating noise. Upon arrival the customer stated that as soon as the dishwasher started running, the noise began. She also found if she adjusted the dishes in the upper rack and after several attempts the noise would stop. I tested the unit and was able to replicate the issue. I found that the upper rack was creating the noise, and that when it was pushed all the way back the rack would touch the tub. When the rack was touching the tub the rattle would begin and the tub/rack would vibrate against each other. If I was to open the door and pull the rack forward enough to not come into contact with the tub, the noise would stop. To fix this I am ordering the upper conduit components to replace. Office to reschedule.; ordrng 1 WD12X10204 (Main Conduit) and 1 WD12X10052 (Spray Arm Conduit)"

"Arrived on site to inspect unit for not spinning normally, upon inspection I found that it does make a bit of a clicking sound during agitation, spun normally. Quoted customer to replace slider, clutch and rotor.

"Arrived on site for complaints of error code interrupting cycle. found F3 e1 water level, f6 e3 communication, f8 e3 overflow error codes. Customer stated he just replaced the water level sensor, and the unit has been running great since then. Inspected hose and found it clear and not pinched. Ran quick cycle and monitored. Entered diagnostics and cleared error codes. Drain pump working well, but a little loud. No other issues at this time.

"Arrived on site for complaints of lights out. Found light out in freezer. Installed new module and light is now working properly. No water leaks detected, job complete."

"Arrived on site to inspect unit for not heating normally. Upon inspection found the units ignitor not starting the bake process, replaced ignitor and found no issues. Tested to 350. Complete"

"Arrived on site to inspect unit for a overheating due to a bad bake timer , upon inspection found the switch with attached sensor shorted causing the issue. Replaced switch and tested all functions worked. Complete"

Arrived on site to inspect unit for not illuminating lower bulb. Maintenance had already swapped bulbs. Found short in control board causing issue. Office to reschedule ; ordrng 1 W10892389 (CONTROL)

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not filling, removed filter and readjusted, water started filling. Tested multiple times and found no issue, instructed customer to monitor. Complete"

Arrived onsite and found unit evap drain clogged. remove and clear drain and clear all ice to restore normal function. Unit is now operating as designed. All checks good.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the front glass, emblem and screws. I tested and the door operated as designed. No gas leaks detected during service."

"Arrived on site for refrigerator only freezing items in bottom of FC and not cooling in RC. Inspected unit and work area. Found evaporator fan not running. Gained to evaporator and found good frost pattern. Found evaporator fan motor. . . Removed failed fan motor and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

Arrived onsite for water dispenser and ice-maker not making ice. Upon arrival checked both dispenser paddles and water dispenser energizes fill valve. And ice paddle energizes ice dispenser. Unit has water at water filter. Found water reservoir was frozen. Also found ice maker fill tube was frozen. Thawed out water reservoir and thawed out icemaker fill tube with steamer. Added sealer to reservoir housing to help prevent reservoir from freezing. Tested unit and water now dispenses. Ran auto fill on ice maker and icemaker fills correctly. Unit operates as designed . Job complete

Arrived on site for microwave venthood light not turning off. Inspected unit and work area. Tested operation to verify failure. Gained access to control and tested voltage and found control not responding to UI. Removed failed control and installed new. Found light operation working. Tested heating operation. All tested good.

"Arrived on site for a dishwasher that will not fill up. Inspected unit and work area. Tested the unit and confirmed the customers complained. Found proper voltage going to the unit. Checked voltage going to the water valve and found no voltage. Replaced main control and tested the unit again. The unit began to fill as designed and re-circulate water. As soon as the unit came to the drain portion of the cycle found that the drain pump would not kick on. Found the drain pump out of range causing the failure. Replaced the drain pump with a truck stock drain pump and found the unit would not fill or drain again. I called whirlpool Techline and spoke to Austin SR# 7733068855. He advised that the issue would have to be with the main board and the pilot relay or fuse. Advise to make sure that on the return trip to double check that there are no other Short items so bringing the wash pump motor, fill valve, and drain pump for return trip as well. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10906428 (Control) and 1 W11175771 (Fill valve) and 1 W10879262 (Drain motor)"

"Arrived on site for a dishwasher that its not cleaning dishes. Inspected unit and work area. The customer advised that he bought this unit last year but hasnt moved in until the last month and a half. He stated that since he started using the dishwasher, it has never worked and has left his dishwasher pods undissolved. Ran the unit through diagnostics and found water not entering the unit when called. Checked underneath the sink and found the water valve was not turned on to the dishwasher. As soon as I opened up the valve at the wall, the water began to enter the unit. Ran the unit through a diagnostic cycle and it finished every single portion of the dishwasher cycle. I advised the customer that his issue was that the water was never turned onto the dishwasher. The unit is not working as designed. Call complete."

"Arrived to install previously diagnosed and ordered parts. I found two leaks, one at the dye drier and one in the RC evaporator. I removed and replaced both components and then vacuumed the system. After the 15 minute vacuuming and the additional 15 minute monitoring, the system held with no change in sealed system vacuum. I charged with the mfg prescribed 6 oz and tested. Operational test good, no leaks observed during service."

Arrived on site to install previously diagnose fart. Inspected unit and work area. Replaced icemaker and ice container and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived to drop off parts ordered by CX. I delivered both parts by hand to the resident. No access to unit.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all rotary switches and harnesses and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the tub assembly and noted damage to upper rear of the tub, and that it was the source of the leaks. It appeared to have been damaged by shipping or installation from a hand truck or some other implement. I found the upper rack mounts were damaged and the lower door seal had a tear. The unit is not currently able to be installed and there are no current water connections.; ordrng 1 W11579562 (Third rack mount LH) and 1 W11256437 (Third level rack RH) and 1 W11561235 (Bottom door seal)"

Arrived on site to diagnose a microwave that isn't turning on. Found failed fuse in unit and it will need to be replaced to complete repairs. Also ordering door switch in case needed. Return date set for 3/9 per customer request. ; ordrng 1 WP4375321 (Fuse) and 1 W10211972 (Switch)

Arrived on site for microwave intermittently heating and sometimes door will open in middle of operation. Inspected unit and work area. Tested operation and found unit working as designed at time of service test over 13 times with opening and closing door. Unit continued to heat. Called Whirlpool tech support and continued to test while on hold. Found about 1 out of 20 times the right switch would not engage properly. Spoke with Robert and he stated no repair is needed. (Sr#7732986882)

Arrived on site to diagnose a refrigerator with light not turning on. Found failed door switch in rc and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site for unit not dispensing water or making ice. Inspected unit and work area. Performed diagnostics mode and tested components. Tested water dispenser operation and found no water getting to inlet valve. Found 120 volts at valve. Found failed filter head. Removed filter head and installed new filter head. Tested operation and found inlet valve failed to. Removed inlet valve and installed new. Tested operation and found water dispensing. Cycled ice maker and found unit working as designed. No water leaks detected during service.

Arrived on site to replace previously ordered parts for ice machine. Replaced panel and job is complete.

Arrived on site for double oven lower oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found error code F6-E0 UI lost communication. Performed component activation and found no heat from lower unit. Gained access to control and measured resistance on temperature limiter and found opened. Gained access to limiter and measured again and found opened/failed. Removed failed limiter and installed new. Assembled unit and reinstalled. Performed diagnostics mode and tested lower oven components. Tested in normal operation. All tested good. Spoke with customer on service performed.; ordrng 1 W11261169 (Control)

Arrived on site to diagnose a cooktop with a damaged panel. Found console scratched and replaced it. All is working properly at this time.

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal fuse, inlet thermistor and thermal cut off all good. I found the element has a open coil. I replaced the heating element and reassembled the unit. I found it working as designed. Job complete."

Arrived on site at camper trailer with stack washer not starting cycle. Inspected unit and work area. Attempted to perform diagnostics mode found door not unlocking. Found service pointer W11395614A. Will need to replace CCU. Customer will be responsible to have access to CCU. Will need second tech on site if pressure switch is needed. Office to schedule return when ETA is available on part.; ordrng 1 W11574590 (CcU) and 1 W11044866 (Pressure switch)

Arrived onsite to inspect DW with rusty door. Upon inspection I found rust embedded in the stainless steel door. I am ordering 1x door and nameplate. Office to reschedule.; ordrng 1 WPW10629473 (Door) and 1 W11178521 (Nameplate)

Arrived on site to install previously diagnosed parts. I installed the new sump and motor. I then tested the unit by running a diagnostics cycle. I found the unit running as designed. No leaks observed at the time of service. Call complete.

"Jeff 512-801-2408Arrived on site for damage to badge. Found nameplate, dented and off center . Called tech line , badge is non repairable. Will need to exchange hood . Customer will need to contact customer service . Also found mid blower selection no working . Fan only blows on low and high Sr 7733063681Job complete"

Arrived onsite for refrigerator not dispensing water. Upon inspection I found ice on baffle. I quoted customer for baffle R/R customer agreed. I installed new baffle and sealed up air leaks at baffle.tested unit and found unit operating as designed.

"Arrived on site for dishwasher not washing properly . Ran diagnostics got 10-2, 7-1 error code. Wash motor not coming on . Ordering vent ,sump, and control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11416460 (Vent) and 1 W11410066 (Contol) and 1 W11047695 (Element)"

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found error code for Off balance load. Cleared code and tested. Ran au test and passed. Ran normal load and passed. Unit was going out of balance preventing the cycle from completing. Instructed customer on proper loading per use and care guide. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. The buzzing sound that is made , is between the end of the time dry cycle and the beginning of the steam cycle. Unit is functioning properly. Job complete"

"Arrived onsite for washer filling then draining but not going through cycle. Upon arrival put unit in diagnostics and found stored error codes Long / no fill, off balance load, over suds condition, motor unable to reach target rpm (due to off balance). Inspected unit and found pressure hose not connected correctly at control. Secured connection and tested. All components are functioning properly. Did also find the unit and home are connected to well water. Pressure is very low. Customer will check home filter and adjust pressure. Unit is functioning properly. Job complete"