Local Reviews
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Kevin B.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site set washer into diagnostic cycle and found neither valve is working. After replacing valves water is now operating properly. No water leaks from connections at time of service, job complete."
Kevin B.
DRYER MAYTAG MEDB850WQ0 "Arrived on site and found door catch has broken inside of door, after replacing catch door is now operating properly.
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes or drying. Inspected unit and found filter clogged. Performed diagnostics mode, found error F7-E1. Gained access to element and found clips missing for kick plate. Measured amp draw to element and found not within range. Gained access to control and tested resistance and found opened. Tested at element at found opened. Removed dishwasher to install element. Found wrong element. Will need to replace element to complete repair. Schedule for Wednesday the 5th. Advised customer not use unit until repair is complete. Left unit unplugged at outlet underneath sink. ; ordrng 1 W10518394 (heater)"
Kevin B.
DRYER MAYTAG MEDB765FW0 "Arrived on site and found start button response is intermittent, after replacing overlay it will now work properly. No further repair is required at this time no lent found in dryer at time of service, job complete"
Arthur B.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived onsite for customer complaint of freestanding gas range not heating properly in oven. Found drip mat on oven bottom. Removed mat and tested unit. Found oven now heats properly. Advised customer not to use mat on bottom base due to false temperature reading and heat flow. No other issues found. No gas leaks detected at time of service.
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site. Checked for leveling issues. Found grates not leveled on cooktop. Will need new grates for cooktop. Please ship direct to customer if possible. No leaks present. Job complete; ordrng 1 CNOTES (CNOTES ) and 1 W11172168D2C (GRATE KIT)
Thomas L.
DRYER GE GTD42EASJ2WW Arrived on site for no operation. Found that the doors which is failing and will need to be replaced.; ordrng 1 WE10X23879 (DOOOR SWITCH)
Arthur B.
WASHER MAYTAG MVWC400XW0 "Arrived onsite for customer complaint of top load washer not spinning. Tested unit and found lid lock not activating. Also found motor had a loud hum and barely spinning the basket. Removed motor,capacitor and lid latch and installed new replacements. Reassembled and tested. Unit now spins as intended. Calibrated unit. Unit completed successfully. All water connections were dry at time of service."
Arthur B.
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite to install new inner basket to top load washer from prior visit’s diagnosis. Removed defective inner wash basket. Installed new tub ring and balance ring. Reassembled. Tested unit. Unit now works as intended. All water connections were dry at time of service.
Clif L.
OVEN KITCHENAID KCMS2055SSS2 Arrived on site to diagnose a microwave that will not open. Tested unit and found latch actuator broken and not lifting release catch on microwave door. Replaced actuator and tested unit. Found all is functioning properly at this time.
Clif L.
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site to diagnose a dishwasher with rocks that are not moving properly. Found left side of just her for upper rack broken and both right side rollers on lower rack broken. Replaced all three previously listed parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Clif L.
ICE MACHINE WHIRLPOOL KUIS18PNZW2 gate code 05657. Arrived on site to diagnose a ice machine that has filter is failing too soon. Tested all components of unit and found no mechanical failures with ice machine at this time. Advised homeowner due to flooding and water quality in area filters will vary in lifespan. The homeowner could install pre-filter on incoming water line to minimize the amount of sediment getting into actual machine filter. No other repairs are needed at this time and no leaks were found at time of service.
Brandon C.
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site for customer complaint of unit shutting down before cycle complete. I put unit into diagnostic mode, unit ran for 2 min and completely shut down. Found vent fan motor was faulty causing unit to shut down. ordrng 1 WPW10469574 (vent)"
Brandon C.
OVEN WHIRLPOOL RGS-366 "Arrived on site for customer complaint of burners not heating evenly. Found worn out burner heads and caps, parts have been discontinued, collected service fee on cc. Parts department to look for parts ; ordrng 4 210608P (d burner cap (1pk))s and 4 210610 (ring d port)s and 2 210654 (d base assy)s and 1 CNOTE (OFFICE TO LOCATE PARTS) and 1 CNOTE (OFFICE TO SCHEDULE IF PARTS ARE FOUND)"
Clif L.
WASHER WHIRLPOOL WFW9200SQA12 gate code 4589. Arrived on site to diagnose a washing machine that is not starting properly. Tested unit and found no mechanical failures at this time and all parts and components are operating properly. Advised homeowner door may not have been closed completely causing issue. No leaks were found at time of service and no repairs are needed.
Clif L.
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washing machine that is causing heavy arcing when plugged in and throwing error codes. Found F6 into error code repeatedly occurring on control after reset. Called Whirlpool safety as requested and spoke with Christina. She advised not to do any repairs on the unit as they will contact the customer with options. Informed customer of their decision and no repairs were done at this time.Sr#7722766719.
James C.
REFRIGERATOR WHIRLPOOL GX5FHDXVB00 Arrived on site and tested operation. Found that the fans are running but the compressor will not start. Used a tester start device to check compressor and found compressor now running. Tested for cooling and found that the unit is beginning to cool down. Unit will need new start device to repair. ordrng 1 WPW10197428 (start relay)
Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect noisy refrigerator. Upon further inspection, I found that the unit is very noisy and the noise appears to be coming from the Evap fan motor. I opened the fc section door and held the door switch in and when the Evap motor came on, the unit became noisy. When I let go of the switch, the noise stopped. I removed all the contents from the fc section and removed the Evap cover to find that the Evap tubing was rubbing or vibrating against the cover as was a portion of the evaporator. Using the sealer that was prescreened for today, I placed a piece on the edge of the fan motor bracket and the remaining sealer in the middle of the Evap cover so it would fit in between the evaporator and the cover. I put the cover back on and pressed the switch to engage the fan motor and the noise was greatly reduced to the customers liking. I put the contents back inside the fc section. No water leaks observed during service, job completed."
Brandon C.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for customer complaint of damage and door not closing properly. Found frame damage on bottom right corner of frame. Customer had “Geek Squad” out and she stated the tried to bang out the dent/frame damage with a rubber hammer. The door is closing properly, the bottom trim is scratched. Also found screw/frame stripped at upper oven trim. Called techline to document findings. SR# 7723563127"
Lou S.
RANGE WHIRLPOOL WCG97US6HS00 "arrived on site to inspect burner on cooktop. Upon further inspection, I tested all of the burners by turning each one on. When I got to the middle burner it did not come on. I found that the burner cap was not the correct cap. The cap that was on the burner was the “Melt” burner cap that goes to the smallest burner (back right). I looked in the drawer to the right of the unit and found the correct cap for the middle burner. I placed it on the burner head and tested and it operated as designed. I left a brochure behind for the builder/owner and left a note with the burner cap advising that it only goes to the back right burner (smallest burner). No gas leaks detected during service, job completed."
Joseph C.
RANGE KITCHENAID KSEG950ESS1 "Arrived on site for “rattling during heating” complaint. Spoke with Techline Ed Ref# 7723565353. Adjusted rear panel, due to buckling of metal, when heat rises. Baffle was bent. Removed and replaced baffle."
Diego G.
RANGE AMANA AER6303MFS1 "Arrived on site. Replaced control and cycled oven to 350°, all functions tested OK. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site. Check for no ice issues. Found bad module and icemaker. Replaced ice maker in cycled, all functions tested OK. Instructed customer to allow 24 to 36 hours for I spent to fill up all the way. No leaks present. Job complete"
Luis M.
ICE MACHINE KITCHENAID KUIC15NLXS0 Arrived on site for no ice. Found broken wire on cutter grid ran diagnostics no water from smart valve unit passed all other diagnostics diagnosed unit will need cutter grid and smart valve; ordrng 1 W10585391 (WATER VALVE) and 1 WP2313637 (GRID CUTTER)
Diego G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site. Replaced evaporator harness with thermistor. Secured an added silver tape and positioned in correct spot on evaporator. No leaks present. Job complete
Robert J.
RANGE WHIRLPOOL WFE515S0ES0 Arrived on job for complaints of noise from switch. Found switch for front right burner burned and black. Replaced switch and test.
Robert J.
COOKTOP JENN-AIR JGD3430BS00 "Arrived on job for complaints of fan not working. Checked for voltage to motor none found. Checked connector at switch found it was unplugged. Reconnect switch and test, operation normal. No gas leaks detected. Job complete."
Robert J.
RANGE WHIRLPOOL WFE540H0ES1 Arrived on job to replace broil element. After replacement test operation.
Robert J.
WASHER WHIRLPOOL WTW8500DC3 Arrived on job to replace pump. After replacement of pump test washer cycle. Operation normal. No leaks detected
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for unit not dispensing ice and deli drawer unable to open. Found soft closure not inserted correct to glide. Checked ice dispenser issue found unit completely missing ice plate and motor shaft. Ordering new glide,shaft and ice plate; ordrng 1 W10793257 (ICE PLATE) and 1 W10866163 (GLIDE CRISPER) and 1 W11228132 ( MOTOR SHAFT)"
Robert J.
DRYER MAYTAG MEDB725BW0 Arrived on job for complaints of not heating. Found element open. Replaced element and test operation normal.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found shorted icemaker. All else checks good. Installed new icemaker
Clif L.
MICROWAVE GE JKP85B083BB Arrived on site to diagnose a microwave oven combination with a microwave that is not heating. Tested unit and found magnetron and diode shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.
Clif L.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to diagnose a dishwasher that is not draining. Found the clog in drain line. Unclogged drain line and tested unit. Found all is functioning properly at this time.
Joseph C.
DRYER WHIRLPOOL MEDC215EW0 "Arrived on site for “unit still running with door” complaint. Inspected unit and found door switch broken, in closed position. Removed and replaced door switch. Parts are $37.93. Labor is $149.99-10.00(DR250/Repeat Customer). Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Joseph C.
WASHER AMANA NTW4516FW2 "Arrived on site for “no power to unit” complaint. Inspected unit and found lid latch failure. Removed and replaced lid latch. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Tyler B.
DRYER WHIRLPOOL WED8500DW4 Arrived on site for power concerns. Found unit working. But unit was not chiming when powered up or any other noises. Unit will need new panel and speaker to complete repair ; ordrng 1 W11158455 (PANL) and 1 W11158455 (SPEAKER )
Diego G.
REFRIGERATOR WHIRLPOOL WRF560SMYM04 "Arrived on site. Check for no cool issues. Found upper half of a evaporator frozen over created by incomplete defrost. Replaced thermistor and Cycle, all functions tested OK. Collected remaining total of 161.69 From previous quote. No leaks present. Job Play"
Kevin B.
WASHER MAYTAG A8340 "Arrived on site and found washer will not start a cycle, found fuse behind the timer has failed, after replacing the fuse washer will now begin a cycle. No water leaks from connections at time of service, job complete."
Diego G.
OVEN WHIRLPOOL WOS51EC0AS05 "Arrived on site. Checked for oven door issues. Found door not sealing correctly. Adjusted screws on the door frame, all functions tested ok. Job complete"
Jonathan S.
WASHER KENMORE 110.229321 "Arrived on site for washer leaking underneath when in rinse cycle. Customer stated that a fair amount water started leaking from unit when filled up on rinse cycle. Removed fame and jumped lid switch to test unit. Monitor rinse and spin cycle. Ran unit on medium load, watched unit fill, agitate. Ran on large cycle with hot water and monitor. was not able to recreate leak. Spoke with customer on failure.
Jonathan S.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for dishwasher not heating or cleaning dishes. Per diagnostics mode, error 7-1 no heat and 8-1 slow drain. Found wash motor not activating. Tested voltage to wash motor and found with range. Found failed wash motor. Removed failed sump and installed new. Cleaned filter and screen. Performed diagnostics mode and monitor water connection. All tested good, no water leaks present.
Jonathan S.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer not draining. Customer stated that sometimes after spin cycle clothes are completely wet. Performed diagnostics mode and checked fault code history. Found error F8-E3 overflowing condition. Ran automatic test mode and monitor cycle . Found suds buildup durning test, all cycles did complete in test mode. Inspected drain line. Inspected analog pressure hose and found hose was being pinched. Inspected hose for damages, none found. Corrected hose and tested unit again. All tested good, no water leaks present."
Jonathan S.
DISHWASHER MAYTAG MDB7749AWM2 "Arrived on site for dishwasher not powering on. Tested voltage at junction box and found present. Gained access to control and tested voltage at fuse and found present. Disassembled control and found infested with roaches (see SD-QuickPic). Due to infestation warranty is no long valid. Found main control will need to be replaced. (DW135) Service and labor $159.99, control $188.28 , core charge $60.00 plus tax $33.68. Total for repair $441.95 . Customer declined repair at this time. (
Leonardo C.
DISHWASHER KITCHENAID KDTE204ESS4 Arrived on site to test unit for door opening when in used. Test unit and found damaged tub not allowing door to latch correctly. Will need to order new tub WPW10681506 and new W11259785 upper track left and right upper track W11259786. Office to reschedule ; ordrng 1 W11259785 (UPPER TRACK LEFT ) and 1 W11259786 (UPPER TRACK RIGHT ) and 1 WPW10681506 (TUB )
Jonathan S.
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for ice machine making odd sounds and not making much ice. Performed diagnostics mode and tested operation. Found water reservoir not in place or screw to wall. Added stainless screw to reservoir. Found set to thin ice, changed to thick. All checks good, no water leaks present."
Jerry C.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "WRF989SDAM01 Arrived to instal sealed system components. I removed the compressor and rc evaporator and installed the replacements, including the service port and dye drier. I noted a prior servicer had only installed a low side service port and charged the system without installing a dye drier. I tested the unit and it operated as designed after vacuuming and charging. I adjusted the cabinet to square and leveled the doors. I found the fc door slides out of time and corrected. Operational test good, no leaks observed during service."
Tyler B.
REFRIGERATOR WHIRLPOOL WRS322FDAM "Arrived on sote for no light. R&R fc and RF lights and tested good, no leaks on site"
Tyler B.
OVEN WHIRLPOOL WOS51ES4ES01 "Arrived on site for no power found fuse blown, and Tco open. R&r fuse and tco and tested good all functions working"
Luis M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Checked freezer evaporator,partial frost pattern. Removed fresh food Evap cover checked weld joints no dye on evaporator found traces of dye on heat exchanger and foam around heat exchanger called tech support leak at heat exchanger info sent to product review teamFile #7723560998"
James C.
OVEN WHIRLPOOL RBD305PDB11 Arrived on site and installed rebuilt control. Tested unit for proper operation and found unit working properly. Job complete.
Thomas L.
DISHWASHER KITCHENAID KUDE60HXSS4 arrived on site four unit not cycling properly. During testing I only found an inlet water valve failure code however the inlet valve is working fine. While observing the unit it would cancel it so and then turn on the fan even though all the lights were out. Ordering a new control board. Customer needs December 21 return date which Susan has done in the system. ordrng 1 W10473197 (cntrl-elec)
Thomas L.
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer that is not drying properly. Tested the temperatures at front of unit and they were off somewhat. Found that the Seal on the chute was not sealing properly at the blower housing. Corrected Seal condition and unit now has proper temperatures. The dryer is new and clean. Instructed customer on houses vent cleaning during life of unit.
Thomas L.
WASHER MAYTAG MVWB835DW0 Arrived on site for washer not agitating the clothes. Tested unit and found that the wash plate bolt was loose and the wash plate was not grabbing the transmission shaft. Corrected and tested. The unit now washes properly with no water leaks.
Leonardo C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not having power. Test outlet and outlet test good. Checked connection at junction and found loose white wire. Secured connection test unit and unit test good job complete no leaks present at this time
Luis M.
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site off failed pump and filter head. Removed pump and filter head installed new pump and filter head reassembled unit ran diagnostics unit passed all diagnostics checked drain and tubing good. Advised customer to replace water filter.
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for no ice. Ran direct power to valve,solenoid not energizing diagnosed failed water valve. Installed new water valve checked tubing no leaks. Ran icemaker through a cycle icemaker ran through a cycle and liked with water unit working as designed."
Tyler B.
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on sote for no wash complaints Found unit not pumping. R&R pump and motor and sensor to be safe and still didn't pump. R&R control ad tests good. No leaks On site
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. At time of visit unit cooling correctly. Per customer unit will stop cooling customer has to,reset power to unit. Diagnosed faulty main control,cuts was told by manufacture they are extending warranty called tech support got authorization for repair. Replaced main control AUTHO: WHP0JHODPL1"
Luis M.
REFRIGERATOR KITCHENAID KSSO48QTB00 Arrived on site or cooling issue and door spring. Found screw missing from extension arm customer provided screw installed screw from extension arm to hinge.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Removed cover and air tower, defrosted evaporator,diagnosed failed sensor. Installed fan motor assembly that includes sensors. Secured thermistor to correct location on suction line using zip tie,secured cover with 4 screws. Reassembled unit checked air flow good unit working as designed."
Tyler B.
WASHER MAYTAG MVWC425BW0 Arrived on site for nosiey unit. Found GEARCASE failed. R&R GEARCASE and tests good no leaks on site
Tyler B.
RANGE GE JGBS66REK2SS Arrived on sote for sensor replacement. R&R sensor and tests good.
Joseph C.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “dryer not heating” complaint. Inspected unit and found older styled dryer vent line to be impeding airflow. Recommend changing venting to rigid duct with two elbows and four band clamps. Otherwise, unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Joseph C.
DRYER AMANA NGD4655EW2 "Arrived on site for “broken timer and lint screen” complaint. Inspected unit and found knob broken off timer and lint screen broken. Removed and replaced timer and lint screen. Unit checks good. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Joseph C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “dishes not getting dry/spray arms not working” complaint. Inspected unit and found diverter connection loose. Reattached connection. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Robert J.
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on job for complaints of no power. Receptacle shorted causing breaker to trip. Will need receptacle to complete repairs. ; ordrng 1 814399 (receptical,surf.unit)"
Steve C.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for the unit is not cooling properly. Tested unit and found excessive frost build up in the evaporator cover. Found all the fans are working properly. Found the unit is not going to get to defrost. The unit will need a new defrost control, Peter and bimetal. Customer is going to turn off the unit the day before service.; ordrng 1 WP2323198 (heater) and 1 WPW10225581 (bimetl-def) and 1 WPW10366605 (cntrl-elec)"
James C.
OVEN KITCHENAID KEBS107SSS04 Arrived on site and installed new broil element. Tested for proper operation and found unit working properly. Job complete
James C.
DRYER GE GHDP490EF5WW Arrived on site and installed new slides. Tested for proper operation and found unit working properly. Job complete
Brandon C.
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for customer complaint of leak and loud noise. Found multiple issues. Found crack in tub ring, and outer tub, found bad bearings that caused the stator and rotor gears to rust and be faulty, found water valve was leaking. Ordering outer tub, water valve, stator, rotor, and tub ring. ; ordrng 1 8565177 (rotor,motor main) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10381077 (tub-outer) and 1 W10419333 (stator) and 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)"
James C.
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site and tested unit. Found no operation from control panel. Checked thermal fuse and found to have failed. Installed new thermal fuse and tested operation. U it working properly. Job complete.
James C.
COOKTOP WHIRLPOOL GLS3064RS01 Arrived on site and installed new spark module. Tested for proper operation and found unit working properly. Job complete
Steve C.
DISHWASHER JENN-AIR JDB8700AWS0 Arrived on site for the unit will not turn on. Found the unit is getting 120 V to the control. Found the control is not sending voltage to the control panel . Customer Advise prior to unit turning off the selections on the control panel were not working. Customer has a one-year warranty on the control panel. ordrng 1 CNOTE (AM ONLY) and 1 W10473197 (cntrl-elec) and 1 WPW10418327 (panel-cntl)
Robert J.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on job for complaints of not cooling. Found compressor running but no frost pattern ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10309988 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
James C.
WASHER AMANA NTW4516FW2 Arrived on site and tested operation. Found fault code for long fill. Found cold water slowly entering unit due to valve in wall closed. Found when valve in wall was completely opened it would leak. Instructed customer that she should have a plumber repair the valve to prevent water leak and allow unit to operate properly. Job complete
James C.
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site and installed new console. Tested for proper operation and found all lights now working and unit is functioning properly. Job complete
James C.
DISHWASHER WHIRLPOOL DU850DWGX1 Arrived on site and tested operation. Found unit draining but the water runs back in due to disposal has failed and water is not draining from disposal and runs back down into dish washer. Also found door gasket leaking on dishwasher and will need to be replaced. Vacuumed water from dishwasher and instructed customer that the disposal would need to be replaced to correct draining issue. Ordering new door gasket to repair leak. ; ordrng 1 WPW10509257 (gasket)
Wesley P.
WASHER MAYTAG MVWX700XW1 Arrived on site and replaced capacitor due to capacitor failure. Unit is now operating as designed.
Leonardo C.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. Found motor getting power but not coming on, replaced sump and motor test unit for leaks no leaks present unit working correctly job complete"
Leonardo C.
OVEN WHIRLPOOL WFG505M0BB Arrived on site to test unit for unit over heating. Test unit at 400 degrees and found unit getting as high as 414. Test unit and took measurements and found the average temp of the unit at 400 is 402. Got 414 and 411 then got as low as 388 and 392 you add those up and it’s 1605 you dived 1605 divided by 4 you get 401.25 so 402 degrees average temp. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not heating. Test unit and found heater has loose connection in the back. Pulled unit out and secured connection. Test heater and heater test good job complete
Leonardo C.
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for unit leaking and not finishing cycle. Turned unit on and found unit over sudsing with no soap in unit. Cleared suds and advised customer that unit can’t stop for over suds and leaking from the suds coming over the gasket. Cleared suds test unit and unit test good job complete no leaks present at this time
Al R.
MICROWAVE WHIRLPOOL UMV1160CB6 Arrived to inspect Microwave smoking. I ran the unit and verified it was smoking from the high voltage area. I removed the access grate and saw smoke coming from the transformer. I removed and replaced the transformer and reassembled the unit and tested it with a cup of water. Unit tested as designed. JOB COMPLETED
Al R.
RANGE WHIRLPOOL WFE975H0HZ0 Arrived to inspect whirlpool range with a dent in the lower storage doo. I confirmed the damage and removed and replaced the drawer. Unit tested as designed.JOB COMPLETE
Al R.
DISHWASHER WHIRLPOOL DU1055XTVS1 Arrived to inspect unit led lights blinking. I confirmed the complaint and made an attempt to put the unit in diagnostic test mode. It would not allow me to. I removed and replaced the control board and tested the unit and it tested as designed. No leaks observed at the time of service.Parts Used- CONTROL BOARD W10084142Job Complete.
Al R.
DRYER WHIRLPOOL WED5540SQ0 "Arrived to inspect dryer not heating properly. Probe tested the 4 prongs and got 120/120/240. Tested fuse, element, cutoff and all ohm tested good. Noticed the dryer was running with the door opened, so I removed and replaced the the door switch. I also used the vent test kit to show the customer the dryer had proper airflow. No lint observed at the time of service. JOB COMPLETE"
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to replace fuse. Replaced fuse test unit by heating to 350 and unit test good. Unit heating and getting to correct temp. Job complete
Tyler B.
WASHER WHIRLPOOL LSL9244EQ0 Arrived on site for no spin and burning smell. Found door switch rigged and tied together with veggie tie. Unit will need new door switch . Customer will be out of town check notes for sons contact info ; ordrng 1 3949247V (switch-plg)
Arthur B.
REFRIGERATOR WHIRLPOOL ET8MHKXMQ04 Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Tested unit and found defrost timer not advancing and thermostat. Removed and replaced timer and thermostat. Reassembled. Tested unit. Unit now works as intended. No other issues found. No water connection made to unit at time of service.
Arthur B.
OVEN WHIRLPOOL WFE540H0AS0 Arrived onsite to install new bake element to freestanding range from prior tech’s diagnosis. Removed bottom and removed defective element. Installed new replacement. Reassembled and tested. Unit now heats as intended. No other issues found.
Wesley P.
REFRIGERATOR WHIRLPOOL ED5CHQXKB04 Arrived on site and installed condenser motor to repair rattle. Unit is now operating as designed. All checks good.
Tyler B.
OVEN KITCHENAID KEBS207SSS04 Add to cancellation list Arrived on site for low heat. Found hidden bake ele not heating. Will need new element. And 2 man for unit removal .was un able to collect service fee at diag time due to missing card. Customer agreed on quote of 79.99 for elem t and 229.99 for labor ; ordrng 1 CNOTE (2 MAN ) and 1 WPW10207398 (BAKE ELE )
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and was unable to recreate symptom but heard recording that sounded like something had become caught on Evap fan. Checked fan and found fan space clear. All else checks good. Changed humidity setting to sensor off.
Wesley P.
MICROWAVE MAYTAG MMV4205FZ0 Arrived on site and found unit display cutting out. Replaced control. All checks good.
Wesley P.
REFRIGERATOR GE GSS25WSTMSS Arrived on site and found unit with water condensating on ice door. Customer does not use water from fridge and has water turned off. Customer concerned about condensation. Adjusted insulation and seals to alleviate problem. All checks good.
Wesley P.
DISHWASHER WHIRLPOOL DU810DWGU2 Arrived on site and found motor out and not draining. Owner of house to be given quote. Repair possible but not cost effective.
Wesley P.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and found upper icemaker stuck and overfilling. Replaced. Cleared ice and corrected freezer drawer basket and door alignment and cleared ice. Now unit is operating as designed. And sealing.
Arthur B.
REFRIGERATOR GE GSH25ISXBSS "Arrived onsite for customer complaint of SxS refrigerator not cooling after sealed system has been performed. Checked all soldered connections for dye and found no dye. However,did found dye to copper line that enters the liner of the cabinet. Charged unit with could hear hissing and gurgling noise from inside liner. Advised customer that unit is non repairable to the leak in the cabinet. AHS will be in contact regarding further steps."
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to pick up temp logger from prior visit’s diagnosis. Will collected data and report to WPL Techline.
Arthur B.
DRYER MAYTAG MEDC200XW1 Arrived onsite for customer complaint of dryer with no heat. Removed back panel and check TCO for continuity. Found no continuity. Removed and replaced TCO. Reassembled and tested. Dryer now heats as intended. Good air flow coming from dryer vent. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to inspect refrigerator. Upon arrival, the customer advised that the refrigerator was not pushed back far enough from the last service call. I explained to the customer that there was a piece of tile behind the unit that was keeping the unit from being pushed back too far because if the unit is pushed back too far, the left rc door won’t open fully. The customer advised that they don’t know how the tile got behind the unit. When I went to raise the leveling feet, I noticed that there were moving cups under the feet/wheels. The customer advised that they attempted to move the unit, but were unable to. I removed the cups and raised the feet and pulled the unit and the customer moved the tile and other debris from behind the unit. I pushed the unit back into place and far enough from the wall to where the door will open fully and the ice bin can be removed with ease. I reset the leveling feet and leveled/squared the unit. No water leak
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer showed me the top rack was missing a wheel on the adjuster causing the rack to sag on the left side. I removed and replaced both adjusters being as there are two to a kit. I put the rack back in the unit and tested and the unit operated as designed. No water leaks observed during service, job completed."
James C.
VENTHOOD KITCHENAID KHTU165RSS1 Arrived on site and tested operation. Found lights not working due to a failed fuse. Unit will need new fuse to repair. ordrng 1 WPW10235651 (fuse)
Lou S.
REFRIGERATOR WHIRLPOOL GT2SHMXMS00 "arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer opened the rc section door and showed me where the water was collecting on the top shelf. I found that the water was leaking from the vent hole going to the fc section. I removed all the contents in the fc section and a large amount of ice in the evaporator drain pan and the drain was frozen over, which is the cause of the water leaking into the rc section of the unit as it would spill over into the vent hole that leads to the rc section. I removed the Evap cover to expose the evaporator and its components. I was able to break away most of the ice by hand and I used my steamer for the remainder of ice. Using my steamer I was able to blow out the drain and clear the drain tube. I removed the back cover to verify that the drain tube was no longer clogged. I installed a heat probe to the evaporator heater that leads down into the drain port and will eliminate a
Jerry C.
REFRIGERATOR KITCHENAID KRFC704FBS00 "I removed and replaced both evaporators after noting the low side was in vacuum at 20” and the high side at 85 psi and cooling in the fc was minimal at 42 degrees and then charging and re-evaluating the system. After vacuuming for extended 20 minutes and then monitoring for an additional 20 minutes, I charged with the 4.65 oz of refrigerant as directed. The unit showed the same exact signs as prior and the frost pattern on the fc evaporator only grew to 5 inches, as it did prior to the evaporator replacement. I contacted the mfg, tech Mike. I advised the technician of my findings and lost the tech. Called back and reached Steve. The technician said that the system must be isolated at each high and low side of rc and fc evaporators. I advised the technician that the entire system has been vacuum tested with no apparent loss of vacuum after 20 minutes and isolation will not show any difference. The tech said that “only a bad compressor would cause t
Steve C.
DRYER WHIRLPOOL WED8500DC4 Arrived on site to replace the facia due to short and no sound. Replaced facia and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.
Clif L.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that needs cleaning for inner glass. Informed homeowner of cost of cleaning and she assumed call today was covered under manufacturer warranty. I informed homeowner cosmetic issues were only covered for 180 days after closing on the home.
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.
Brandon C.
WASHER MAYTAG MVWC416FW0 "Arrived on site for customer complaint of broken agitator, found agitator was broken. I replaced agitator."
Clif L.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to diagnose a cooktop that has a knob rubbing on cooktop service when fully depressed. Found inproper mounting used on cooktop causing a drop on the manifold and valves to sit lower than normal. Reshaped bottom of cooked up to compensate for mounting but did not remove mounting as it is not affecting function of the machine after correction. Replaced center knob due to damage caused by improper mounting. All is working properly at this time and no other repairs are needed.; ordrng 1 CNOTES (ONLY ONE KNOB USED)
Brandon C.
DRYER WHIRLPOOL WED5800BC0 "Arrived on site for customer complaint of dryer not heating found broken heating element. I replaced element, unit tested good.
Clif L.
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to diagnose a dishwasher that smoked during use. Tested unit and found all four lower rack wheel assemblies have wheels coming off. All for assemblies will need to be replaced to complete repairs. Return date is set for 12/5/18.; ordrng 4 WPW10195417 (wheel)s
Brandon C.
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site for customer complaint of washer not powering on. I was unable to power unit on at power button, I was able to access diagnostic mode and found faulty UIB/console. I quoted customer for console, they are going to buy a new unit. Collected service fee on cc. F6E2 error code."
James C.
REFRIGERATOR WHIRLPOOL MHN33PRCWW1 Arrived on site and found unit in a cycle. Waited for cycle to complete and found door unlocking and opening properly. Ran diagnostics and found no faults. Blew through pressure hose to test if clear and found no obstruction. Inspected drain pump clean out and found it to be clear. Unable to duplicate issue and unit working properly at time of service. Job complete
Arthur B.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for customer complaint of wall microwave not starting. Tested unit and found UI not responding to touches but display is illuminated. Will need inverter, UI and control. Extended warranty must approve parts before we can proceed. OF to R/S. Turned unit off at breaker at this time.; ordrng 1 CNOTE (NEEDS AUTHO )"
Robert J.
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Checked slides and idler both in good condition. Adjust flashing under drum ran test after adjustments
Arthur B.
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived onsite for customer complaint of dishwasher leaking from bottom of unit. When arrived, customer floor has bowed and warped from all the leaking. Customer did sign damage waiver regarding working with water. Removed bottom toe plate and found water was leaking from the water supply union that is connected to the water valve at the dishwasher. Advised customer of findings and advised that this is considered an install issues and not a malfunction of the unit. Customer will be in contact with Kiva Expressions regarding issue. Water turned off and no further work performed."
Brandon C.
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of unit not operating all the time and giving code of open/close door as well as light not working. Found faulty control board as well as interlocks and switches. I replaced control and interlocks, unit tested good"
Scott M.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat dryer . Found highlimit thermostat had blown . Replaced thermostat , also found loose connection in wall outlet , recommended getting an electrician to take a look at . No lint build up at time of service . Job complete ."
Leonardo C.
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for unit making noise when unit is cooling. Test unit and found blower making rattling noise. Replaced blower test unit and no noise coming from blower any more job co plate
Jonathan S.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on site and no answer at door. Called customer again and contacted office (SP). Tagged door at 8:45.; ordrng 1 SEENOTE (NO SHOW)
Leonardo C.
DISHWASHER IKEA IUD8010DS2 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Unit getting waster but not spraying. Test motor and motor getting power but not coming on. Replaced sump and motor test unit for leaks no leaks present unit washing job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site temp issue. Removed Evap cover found small iceball on inlet to evaporator,removed ice checked joint no,dye on joint,found no trace of dye on side or bottom of coil. Removed compressor cover checked compressor compartment no dye found. Checked pressures,low side -20 high side 80. Called tech support gave history and finds from today’s visit. Per tech support sending information to product review team. File#7723570651"
Kevin B.
REFRIGERATOR JENN-AIR JS48NXFXDE00 "Arrived on site and inspected refrigerator and found fresh food door is protruding out more than freezer door. It is still sealing properly on the gasket. Took several pictures. Found that when the fresh food door is opened it makes contact with the wood cabinet, The surrounding wooden cabinet does not have the correct space to allow the refrigerator to sit levels. Cabinets will need to be corrected then refrigerator level before any further adjustment or change of parts. Leveling both doors will also mean that wooden facade would be unlevel. No water leaks from connections at time of service."
Tyler B.
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on sote for fan speed error. According to research lead me to failed control. R&R control and tests good, all functions working"
Brandon C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit making a noise and not cooling or making ice. Found defrost issue, found open defrost heater. Ordering defrost heater. ; ordrng 1 WP12729128 (heater)"
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site and found strike bent. Corrected by adjusting strike. Unit is now operating as designed.
Brandon C.
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for customer complaint of no ice production, found bad condenser fan motor, I am ordering fan motor kit. ; ordrng 1 W10124096 (fan,motor)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and installed diffuser due to diffuser being constantly open. All else checks good. Unit is operating as designed.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and found loose connection to compressor. Tested unit and found all checks good after curing wire connection. Unit had been left off.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and assisted the maintenance man to determine he wished to thaw the unit due to having been left open. While in use and froze over Evap. If symptom re occurs. Return with harness and heater.
Lou S.
WASHER WHIRLPOOL WTW5500XW2 "arrived on site to inspect washer top panel not secured. Upon further inspection, I found that the top panel was not secured on the left and right sides from previous service. I secured the top and tested it. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the fc section right bracket due to the original not sliding good. The grease on the original was gunked up and not allowing he bracket to slide in and it smoothly keeping the fc door from closing properly. I tested the door by opening and closing it and it operated as designed. No water leaks observed during service, job completed."
Thomas L.
DRYER WHIRLPOOL WED8900BC0 "Arrived on site for lent housing not sitting in case properly, found that bottom tab was not seated properly, adjusted and all operations are normal. Dryer vent is clear and instructed homeowner to clean vent periodically."
Thomas L.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for unit that would not fill with hot water. Tested unit and hot water did not work. Found unit as a failed hot water solenoid. Replaced inlet water valve assembly. Unit now works properly with no water leaks. Enter the home through garage door and exit home the same way.
Steve C.
DISHWASHER KITCHENAID KUDE48FXSS5 Arrived on site for the unit is not draining. Tested the unit and found unit is full of water and not draining. Found glass blocking the drain pump. Removed the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
Clif L.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace capacitor and gearcase for washer. Replaced gearcase and cap and tested unit. Found control and actuator not needed. All is working properly at this time. No leaks were found at time of service.
Paul R.
RANGE JENN-AIR SVD48600P "Arrived onsite for the range with the oven door not closing because of broken hinges, the door gasket is worn, the RF cooktop burner wont light, and the oven light bulb is broken in the socket. I found the hinges broken, the door gasket worn, the FR cooktop burner with a delayed ignition, and the light bulb burned out because the globe is missing. I replaced the hinges, door gasket, & oven light assembly. I cleaned the ignition holes in the RF burner and tested the burner. The burner lights correctly. I checked the oven temp at ms’s request and found the oven cycling between 329-371 leaving the oven with a 350 degree average temp. Call complete."
Leonardo C.
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for panel not responding. Test unit and unit giving F2E1 error shorted keypad ordering new panel W11029431 reschedule for Friday 12/7 ; ordrng 1 W11029431 (CONTROL PANEL STAINLESS )
Lou S.
COOKTOP WHIRLPOOL KCGS556ESS02 "arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the middle burner flames were not right. I turned the burner on to test and found that when turning the larger burner on, sometimes it will pop and show an orange flame. I explained the orange flame issue with the customer and advised of the pipe dope getting into the gas line and mixing with the gas causing this. I verified that the orifices were clean/clear. I tested the other burners and all operated as designed. No gas leaks detected during service, job completed."
Lou S.
DISHWASHER WHIRLPOOL KDTM354ESS3 "added this call from the home to inspect the dishwasher not drying. I placed the unit in diagnostics to test with error code F6E1-low water dispensed. I cleared the code and continued with testing. The unit never dispensed water into the tub. Looking under the sink, I found that the water was not turned on. The customer advised that it was on when the builder did the final walk-through and must’ve turned it off afterwards. I turned the water on and restarted testing. The unit operated as designed; drain pump engaged and drained the water and using a cup of water, I tested the element by pouring the water on it and it sizzled and was very hot. I advised the customer that when the unit doesn’t operate correctly, the control can shut the element off as a safety precaution. The unit is operating as designed. No water leaks observed during service, job completed."
Wesley P.
MICROWAVE WHIRLPOOL MMV1174DS4 Arrived on site and repaired with no parts. Upper cam had come off of interlock. Reinstalled. C
Scott M.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for erratic controls . Found the start button is sticking causing disruptions to controls . Will need UI panel and will return with control if needed . Return 12/6. No lint build up at time of service . Also was getting restricted air flow . Advised customer to have contractor take a look at exterior vent . ; schdld next appmnt for 12/6 THU !
Clif L.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher with a heavier than normal door. Found friction pads broken. Replaced friction pads and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Clif L.
MICROWAVE JENN-AIR JMW2430DP01 Arrived on site to diagnose a microwave/oven combo that is not operating. Found control completely unresponsive. Reset controls through breaker cycling. Tested unit and found all is working properly at this time. No further repairs are needed.
Jerry C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "WRF993FIFM00 Arrived to inspect cooling issue. I found the rc and fc chambers both slightly below room temperature and all fans and the compressor were running. I found the fc evaporator leaking from under the fc evaporator thermistor and the evaporator will require replacement. The compressor has operated within the ruptured sealed system condition for an extended period and was making excessive noise and will require replacement. Office to order fc evaporator, compressor, service port and non-dye drier. Please allow three hours for service and include oil free gauges. No water connections to unit.; ordrng 1 CNOTES (3 HOURS SERVICE) and 1 OILFREEGAUGES (OIL FREE GAUGES ) and 1 TJ90SF8404 (SERVICE PORT ) and 1 W10843121 (drier-tube) and 1 W10903340 (compressor) and 1 W11035643 (evaporator)"
Clif L.
DRYER MAYTAG MGDB725BW0 Arrived on site to diagnose a dryer that is intermittently not heating. Found weak coils on gas valve assembly causing unit to dry first load but not any loads after until coils cooled off. Replaced gas coils and tested unit. Found all is functioning properly at this time.Coils
Paul R.
RANGE WHIRLPOOL PRG4810LP "Arrived onsite for the range with a clicking sound coming from the left rear burner when turned off. Mr also stated the little oven will not light. Mr stated that prior to the last company coming out, they had to turn on the large surface burners to get the large oven to light. I found the LR valve switch passing voltage all the time to the ignition module. I found the wire nut loose to the ignitor on the small oven and after tightening the connection the ignitor and oven worked as designed. The regulator is letting to much gas pressure in and locking the valves up on the ovens. I tapped the regulator and the flame size went down. Need to replace the switch and the regulator to complete service. The regulator is discontinued. Ordering switch. RS for Fri. 12/7; ordrng 1 WP73001321 (SWITCH- IG)"
Thomas L.
ICE MACHINE KITCHENAID KUIC15PHZS Arrived on site as unit would not progress once clean cycle was selected. Found water level sensor was not sensing fluid . Replaced and u it now activates the clean cycle properly. Water connections were dry
Jonathan S.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for refrigerator have low ice production. Measured temperature in ice container at 15°. Measured temperature in freezer at 0°. Inspected ice container and found ice size smaller than normal (see SD-QuickPic). Inspected FC and RC evaporator. Checked ice maker fault codes, found E0= no errors. Checked ice maker thermistor and received 01 for temperature cooler than harvest temperatures. Ran harvest cycle and completed. Ran fill cycle and checked ice maker and filled water. Checked ice maker fan and checked air flow. Called tech support and spoke with Andrian went over test results and history. He stated to replace ice maker (SR7723512175). Customer stated that Tricity appliance had already replaced control, inlet valve and ice maker twice. They had been out a total of 9 times from September to November (see SD-QuickPic of Tricity invoice. Checked water pressure, checked for ice buildup by adapter. Checked ice maker and found water al
Wesley P.
WASHER ROPER RTW4516FW Arrived on site and found unit operating as designed. Customer concerned about water level. Advised on use and care. All checks good.
Clif L.
RANGE WHIRLPOOL JGS1450DP0 Arrived on site to diagnose a range that will not bake or broil. Tested unit and found cooling fan motor locked up. Replaced cooling fan motor and tested unit. Found all is functioning properly at this time.
Kevin B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and replaced leaking pump and motor, after replacement ran a diagnostic cycle and all function has returned two dishwasher. No water leaks from connections at time of service, job complete."
Steve C.
FREEZER WHIRLPOOL WRF535SWHZ00 Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found the freezer gasket is not making a good seal. Used a heat gun to expand the gasket. Tested the unit and unit works properly. All water connections were dry at the time of service.
Tyler B.
REFRIGERATOR MAYTAG WRF560SEYM "Arrived on sote for no calling. Found EVAP completely frozen. Advised customer on defrost procedure. Unit will need thermester kit, and return with EVAP fan. Place on cancellation list for faster service if possible No leak on site ; ordrng 1 W10902214"
Thomas L.
OVEN WHIRLPOOL WOC95EC0AS04 Arrived on site for unit not heating properly. In diagnostics I found unit had been calibrated upwards 20 degrees. I also found the control to be reading the inside oven temp at 144 degrees when it was only 124 degrees. Unit had been raised but is severely under cooking foods. ; ordrng 1 W11097386 (cntrl-elec)
Steve C.
WASHER GE GTW460ASJWW Arrived on site and found it is a motel and the unit is being used as a commercial use. Office advise extended warranty will not cover commercial use
Paul R.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not completing a cycle. Ms stated the washer is completing the cycle after SM Replaced the control. Ms stated that the washer is over filling with water in the soak cycle. I tested the unit in auto diagnostics and the unit worked as designed. I checked stored error codes and found F8E1. I erased the code and checked the pressure switch line from the tub to the control and found no holes in the line. I removed the line from the control and blew thru it to make sure it was clear. When I reattached the hose the drain pump turned on. I disconnected the line and the pump turned off. I blew thru the line again and when I attached it to the control the pump stayed off. I removed the basket and found a lot of debris in the bottom of the tub. I suspect debris in the air trap and I advised ms to get a washer cleaner and clean the unit. Call complete. I called techline and reported my findings to David SR# 7723575762.
Jerry C.
ICE MACHINE KITCHENAID KUIS18PNZB2 KUIS18PNZB2 Arrived to instal previously diagnosed and ordered parts. I removed the failed valve and installed the solenoid. I vacuumed the system and then charged with the mfg prescribed amount of refrigerant after verifying complete vacuum of the system. The unit started production as designed and I verified one slab was created and the unit continued production. No leaks observed during service.
Scott M.
WASHER WHIRLPOOL MVWB835DC3 Arrived on site for poor washing and wet clothes at end . Found cold water was off also got a overload / off balance error . Customer instructed on proper loading . Ran diagnostics all checked good . No water leaks detected at time of service . Job complete .
Arthur B.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for customer complaint of wall oven not coming on. Removed control and found thermal fuse has blown. Removed back panel and found TCO blown as well. WPW10545255 (Thermal Fuse) WP4449751 (TCO) . Removed and replace both TCO and thermal fuse. Reassembled and tested. Unit powered up and began heating. No other issues found."
Scott M.
MICROWAVE JENN-AIR JMC1150WB00 "Arrived on site for dead microwave . Found secondary switch is not opening and closing , stuck in open position . Also found wire HARNES burned up at connection on filter board . Will need switch, wire harness , and filter board just to see if any other parts are needed . All parts needed are NLA; ordrng 1 3405-001032 (switch-micro) and 1 DE96-00399B (filter,noise) and 1 DE96-00500A (WIRE HARNESS )"
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite to install new door and damper to french door refrigerator from prior tech’s diagnosis. Removed warped door and installed new replacements. Removed and replaced noisy damper as well. Tested unit. Damper works as intended. Door seats well to cabinet. No other issues found. All water connections were dry at time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for refrigerator not making ice. Customer said, “it’s making ice like a champ just not dispensing “. Performed diagnostics mode and found ice container stripped and when is unit it will not rotate. Will need to replace ice container to complete repair. Schedule return for Wednesday the 5th.; ordrng 1 SEESTICKYNOTE and 1 WPW10347093 (ICE CONTAINER )"
Al R.
OVEN WHIRLPOOL WFC150M0EB1 "Arrived to inspect range ( burners are not heating oven is not working but lights are turning on). I removed the plug to the range and tested the 240 voltage outlet with my multi meter. I got 151 from L1/L2, L1/N 125, L2/N 61. I informed the customer of my test results and I advised them to consult with an electrician.NO PARTS USEDJOB COMPLETE L1/L2= 151L1/N= 125L2/N= 61"
Jonathan S.
WASHER MAYTAG MVWC350AW1 "Arrived on site for washer not agitating. Per diagnostics mode and ran automatic test cycle. Found motor performing agitation cycle. Gained to agitator cam and found agitator dogs broken. Will need to replace with agitation cam kit. Customer approved estimate. Schedule return for Wednesday the 5th. Paid in full on credit card. Customer requesting to mail copy of invoice. ; ordrng 1 285811 (cam driven) and 1 SEENOTE (REQ MAILED COPY OF INVOICE )"
Brandon C.
RANGE WHIRLPOOL WFE520C0AS "Arrived on site for customer complaint of two cooktop burners not heating properly, found two faulty switches, I replaced the switches unit tested good."
Brandon C.
RANGE JENN-AIR JDS9860CDS02 "Arrived on site for customer complaint of panel writing coming off, I replaced panel, tested good.
Brandon C.
REFRIGERATOR WHIRLPOOL W4TXNWFWT01 "Arrived on site for customer complaint of unit not cooling properly, found defrost timer was bad that caused the bimetal to fail. I replaced timer and bimetal, unit tested good."
Brandon C.
REFRIGERATOR MAYTAG MTS2142EEF00 "Arrived on site for customer complaint of unit not cooling, found faulty start device, I replaced start device, unit tested good. Collected 150 cash and the rest on cc. I used part/start device from job# 206156 to complete this call on first visit. start device
Leonardo C.
DISHWASHER GE GLD5600N00BB Arrived on site to install end caps and new fill valve. Replaced both parts test unit for leaks no leaks present unit filling job complete
Robert J.
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of noise. Ran diagnostics and got code F2E1 stuck button. And wouldn’t allow me to start drain and spin cycle. ; ordrng 1 W10811957 (spin basket) and 1 W11135393 (OVERLAY )
Leonardo C.
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to install sump and motor and board. Replaced both parts test unit for leaks no leaks present at this time. Unit washing correctly and board going in to diagnostic.
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace left door. After replacement of door notice clicking noise on closing. Found closer damaged will need to replace closer; ordrng 1 W11163783 (CLOSER)
Leonardo C.
DISHWASHER WHIRLPOOL WDT920SADM0 Arrived on site to test unit for no power. Test unit and found no power going to unit. Found light switch turned off under sink for dishwasher. Turned switch on and unit getting power job complete no leaks present at this time.
Scott M.
DRYER WHIRLPOOL MEDB835DC4 Arrived on site for longer then normal dry times . Found dryer shoved up against back wall of closet . Causing the vent hose to be crushed completely closed . Pulled unit way from wall and readjusted vent hose . Cleaned out some lint . Job complete .
Robert J.
DRYER WHIRLPOOL WED75HEFW0 Arrived on job for complaints of noise. Found motor vibration from bad bearing. ; ordrng 1 W10837240 (bracket) and 1 W11086656 (motor-drve) and 1 WPW10211915 (wheel)
Jerry C.
DISHWASHER WHIRLPOOL KUDE70FXSS4 "KUDE70FXSS4 Arrived to inspect leaking. I source of the leak was the vent assembly. The vent cap on the inner door was installed upside down and not applying enough clamp force and the drain was at the top. I removed and flipped the vent cover and reinstalled it correctly. I advised the customer to greatly reduce the amount of detergent and one teaspoon. The rinse agent was set to three and the customer has a water treatment system. I set it to one and advised. Operational test good, no leaks observed during service. Warranty applied."
Diego G.
DRYER WHIRLPOOL WETLV27HW0 Arrived on site. Check for noise issues. Found noise coming from motor. Motor is given off a lot of vibration and will need to be replaced. Allow two hours for repair. Office to reschedule; ordrng 1 2HRJOB (2HR JOB) and 1 CNOTES (CNOTES ) and 1 W11094983 (MOTOR)
Jerry C.
MICROWAVE WHIRLPOOL WMH73521CS1 "WMH73521CS1 Arrived to instal parts. I removed and replaced all three switches and tested the unit multiple times. No further faults were discovered and the unit operated as designed.
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for not starting. Test u it and found unit not draining correctly. Removed drain motor and didn’t find anything stuck. Tried draining unit again and unit draining correctly. Also found unit giving F2E2 error code shorted keypad. Customer will buy new unit.
Leonardo C.
OVEN KITCHENAID KDRS467VSS04 Arrived on site to test unit for F6E0 lost communication code. Reset breaker test unit and unit test good no more error code unit heated to 350. No other error codes found just reset board.
Leonardo C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for no power. Test unit and found 120 volts on outlet. Checked connection at junction box and found melted wire nut from white wire. Replaced wire nut test unit and unit test good job complete
Scott M.
WASHER MAYTAG MVWX655DW1 Arrived on site for dead washer . Outlet checked good . Voltage into control but nothing after that . Replaced control . Ran calibration and test cycle all checked great . No water leaks detected at time of service . Job complete .
Brandon C.
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site for customer complaint of door open/close error. I replaced upper and lower interlocks along with all three door switches, tested good"
Brandon C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for customer complaint of unit beeping and not functioning properly. Found corrosion on control of deli drawer and broken wire harness at deli drawer. Ordering deli door and control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Paul R.
OVEN KITCHENAID KOSE500ESS03 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the control panel and tested the oven. The oven reached the 350 degree set point temperature and is working as designed. Call complete.
Paul R.
OVEN KITCHENAID KEMS309BSS00 Arrived onsite for the oven taking a long time to heat and won’t go past 350 degrees. Ms stated the oven gets to temp just fine but if she try’s to set the temp hotter it will not get hotter. I tested the oven at 350 degree set point and all elements worked as designed and the oven reached temperature correctly. I cancelled the 350 degree setting and set the set point to 450 degrees. The oven went to 450 degrees and worked as designed. I explained to ms that the first program has to be cancelled before starting another bake cycle.
Tyler B.
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site for no bake. Set to 350. Unit wouldn't ignite. R&R igniter and still not ignition. R&R spark mod and tests good. No gas leaks on s the
Tyler B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for leaking unit. Found leak from sump. R&R pump and motor and tested good no leaks on site
Steve C.
OVEN WHIRLPOOL WCG55US0HS00 Arrived on site for the left rear burner will not ignite. Tested the unit and found the left rear burner will not spark. The rest of the burners do you work properly. Replace the spark module and tested the unit. Left rear burner still not igniting. Found the unit will need new switch harness and will need to order the electrode. Office will need to contact the builder and reschedule the customer.; ordrng 1 W10868534 (harns-wire) and 1 W11220380 (LEFT REAR ELECTRODE )
Jonathan S.
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for range cooktop right rear burner not working properly. Performed diagnostics and inspected orifice, found clogged. Cleared orifice and tested and found uneven flame. Inspected burner cap and found wrapped. Removed failed burner caps and installed new. Tested operation. All tested good."
Steve C.
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for the unit is extremely loud. Tested the unit and found the unit is making a vibration noise near the motor. Remove the front panel and Found the unit will need a new motor and blower. Will use the sound pads on next visit and also the repair kit.; ordrng 1 W11086656 (motor-drve)
Tyler B.
WASHER WHIRLPOOL WTW7500GC Arrived on site for no fill. Failed valves. R&R valves and tests good. No leaks on site
Tyler B.
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on sote for damages tub. R&R tub and tested good. No water supply at build site
Al R.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived to inspect unit not working properly. Ran unit through wash cycle and unit motor never came on. The unit will require a pump and motor on return. Part needed W11124384Still needs more work.PART WAS NOT SENT WITH TECHNICIAN ; ordrng 1 W11124384 (PUMP AND MOTOR)
Scott M.
WASHER MAYTAG LAT9800AAV "Arrived on site for leaking and knocking when running . Found washers in hose are worn out ,no leaks in unit . Recommended new water lines for both supplies . The knocking was just out of level . No water leaks with unit at time of service . Collected 108.24 ck 1403."
Thomas L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site or Noisey freezer operation. Inspected unit and found that the freezer evaporator was iced up due to a restricted drain just below the evaporator coil‘s. Removed ice and tested drain. All water connections were dry.
Scott M.
WASHER MAYTAG MVWX700XL1 "Arrived on site for leaking washer . Found gearcase leaking oil and water . Rust is developing on motor , splutch and actuator look to be in good shape . Will need gear case and motor . No other water leaks detected at time of service .Job complete ."