Local Reviews
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Paul R.
OVEN JENN-AIR JJW3430DP02 Arrived onsite for a oven with the convection fans making a loud noise when cooking in convection mode after the unit reaches a 400 degree set point temp. I found the blades bent to far back and rubbing the rear of the panel. I corrected the blades and tested the oven at 425 degrees. The unit is quiet and is working as designed. Call complete.
David Z.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic. Found icemaker stopped in harvest when it should be returning to home. Tested new icemaker and it also stuck in the same position, likely being bad out of the box. Checked wiring on door and found loose neutral wire. Repaired wire and retested, with original icemaker. Icemaker properly cycled 3 times and stopped again. Issue appears to be related to wiring in the door, and recommended fix is new door. Call complete."
David S.
REFRIGERATOR MAYTAG MBR2256KES "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
James C.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and found oven light has failed. Found glass dome hard to removed and bulb properly seated. Installed updated halogen socket and tested. Unit tests good. Job complete
Paul R.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for a microwave that is still giving an F6E8 error. I found the unit with the F6E8 error stored. I found the microwave cavity light not working. I erased the error and after a few minutes the error came back. I erased the error and tried the oven and the code reappeared and made the oven cook cycle fail. The F6E8 is not listed on the tech sheet. After looking at the electrical schematic I found the only things both units have in common are supply power, the filter board, and the UI. I had proper voltage thru the filter board. I replaced the UI and tested the unit. The microwave and the oven were both working as designed.
Brandon C.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found breaker was tripped, reset breaker, unit tested good."
Kevin B.
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site and found ice machine is off, after restarting it observed it make two batches of ice while working on other appliances. Could not find any fault with ice machine.
David S.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for washer not draining. I spoke with the customer and she stated the problem happens intermittently. I tested the drain pump and found it draining properly. I replaced the control and drain pump to fix the unit. I ran the unit through a test cycle. It operated as designed, no water leaks detected. Job complete."
Richard P.
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer with error code F2E3. Ran diagnostics and found error code is moisture sensor error. Tested moisture sensors and tested fine. Tested harness and tested fine. Found that the fault is in the control. Replaced control and dryer tested fine. Complete
Wesley P.
RANGE WHIRLPOOL WFG540H0ES1 Arrived onsite and found topical rust spots on oven door. Was able to remove advised customer on removal and repair. All checks good. Unit is now operating as designed.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite and found unit not cooling ff section and ice forming on Evap. Removed ice and replaced Evap fan that would not run. Unit is now running Evap and cooling properly. Advised customer on use and care.
Richard P.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning properly. Upon inspection found that the spin basket was out of level not centered causing the issue. Leveled washer and spin basket is centered. Tested washer and it tested good. Customer was present during testing and approved repair. Complete
Noah D.
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect fridge for broken mullion, upon inspection found the mullin snapped in the bottom bracket, replaced mullin and checked for alignment issues. No problems found. Complete"
Robert J.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of latch not working properly. Ran diagnostics and found no codes. Customer said would not unlock so I replaced latch and test operation. All geed no leaks detected.
Wesley P.
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and tested unit for leak and spinning issue. Found off balance load error and gasket leak due to debris. Cleaning and advised on use and care.
Clif L.
FREEZER WHIRLPOOL WRS325SDHB01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found evaporator wiring harness not fully connected. This is preventing the defrost heater from operating and evaporator fan motor from running. Rewired harness properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Robert J.
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of too long to fill. Ran diagnostics and found cold water valve too low on flow. Check pressure out of supply hose and it’s good. Replaced housing and test. Water flow now good. No leaks detected at time of service.
Clif L.
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range with a burner not operating properly. Installed correct switch and tested unit. Found all is working properly at this time.
Kevin B.
RANGE MAYTAG MET8775XS00 Arrived on site and inspected range and found none of the control panel buttons are working. Checked connection to control board and it is not loose or visibly damaged. I need to bring back a new control panel to correct issue.; ordrng 1 W10321784 (swtch-memb)
Jacob S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit getting moisture inside the unit. Checked the door. Found the rail-million was not shut correctly. Re adjusted the left hand door. Tested unit. Door closing correctly. No leaks at this time. Job complete
Jonathan M.
WASHER WHIRLPOOL WTW500DW2
David Z.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose dishwasher with hanging upper rack. Performed diagnostic and found wheels on adjustor broken off. Replaced adjustor s with undated adjustor kit. Retested with new adjustor and rack stops and all is now working as designed. Call complete.
Wesley P.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite and found heater damaged. Replaced heater to restore function. Putting UI on order as light is out. ; ordrng 1 W10815487 (panel-cntl)
Luis M.
REFRIGERATOR LG LMX25964ST/00 "Arrived on site for no cool. Pierced low side pressure reading +40 diagnosed a defective compressor,installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Al R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to inspect lighting issues in refrigerator section.Confirmed the complaint and found the freezer module was not working.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
David S.
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Arrived on site for diffuser making noise and the fresh food section freezing produce. I tested the diffuser and could hear a clicking noise coming from it. I replaced the diffuser with new and retested, no noise could be heard. I found the fresh food thermistor out of range and replaced with new. Customer wants to purchase the water filter EDR1RXD1 and the fresh flow filter(parts research). I could not find that filter on the parts break down. I am sending it to parts research.; ordrng 1 EDR1RXD1 (water filter)"
Luis M.
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site to install parts previously diagnosed. Installed new cover kit,icemaker and control powered unit on icemaker filled with water,control opening and closing correctly."
James C.
WASHER KENMORE 110.475126 Arrived on site and tested operation for leaks. Found evidence of leak on bottom plate. Found no water leaking after diagnostics and express cycle. Also found rear vent has evidence of over sudsing leak. Unable to locate a leak during testing and all connections were dry. Inspected door bellow and found no holes water trails on outside of bellow. Unit operating properly at this time
Jacob S.
RANGE WHIRLPOOL KDRS467VSS04 "Arrived onsite for right front burner still clicking after burner has turned on. Tested unit. Found igniter will not stop clicking. Ordered part. ; ordrng 1 W10833887 (surface igniter)"
Leonardo C.
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to replace inverter and magnetron
James C.
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site and installed new vent and assembled door. Tested for proper function. Unit tests good. Job complete
Lou S.
DRYER WHIRLPOOL WED9750WW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I owed the bottom panel and turned the unit on a timed dry and found the element not coming on. I disassembled the unit and tested the cutoffs, fuse, and element and found only the element was bad. I removed and replaced the element and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."
David Z.
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site to install previously diagnosed drawer glide to resolve sticky drawer. Installed new glide and verified it is no longer rubbing or sticking. All is working as designed at this time. Call complete.
Clif L.
WASHER MAYTAG MVWB725BW0 Arrived on site to diagnose a washing machine that is making abnormal noise when spinning. Found main bearings failed in unit. No leaks were found at time of service.
Scott M.
WASHER MAYTAG MVWC565FW1 "Arrived on site for washer still making noise , found oil now on cam . Replaced gearcase . Ran test wash , actuator had failed as well . Replaced actuator.ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service .job complete"
Andy B.
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site install previously diagnosed part. Removed failed part and replaced with new. Tested unit and unit is not filling with water.No water leaks present at time of service.; ordrng 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (CUSTOMER WANTS SM) and 1 W10585391 (valve) and 1 WP2310169 (harness) and 1 WPW10226156 (cntrl-elec) and 1 WPW10548509 (sensor)"
Luis M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for freezer not cooling. Found cover incased in ice in freezer section ran diagnostics Evap thermistor reading open,ran defrost cycle u it not entering defrost can hear power going to 3 way valve and clicking diagnosed unit will need fan motor that includes thermistors and main control. ; ordrng 1 WPW10514110 (FAN MOTOR)"
Noah D.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect washer for not draining, upon inspection found the pump and control working correctly, the drain tubing was ran along bottom of cabinet causing back flow, placed drain line in a peetrap shape to prevent back flow. Job complete"
Kevin B.
WASHER MAYTAG MVWB835DW3 "Arrived on site and inspected washer and found basket is not centered, set washer into a diagnostic cycle and found water valves are currently operating normally. Cannot repeat customers experience of no water entering machine. Leveled washer centering basket job complete"
Leonardo C.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for Missed wired unit. Test unit and found all wires connected correctly. Test unit and found bad control board replaced board test unit and unit test good job complete.
Leonardo C.
RANGE WHIRLPOOL WFE530C0ES0 Arrived on site to test unit for oven giving f1e2. Found bad control board replaced bars test unit and unit heating to 350 job complete.
Kevin B.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found basket and tub are leaning front and to the left. Use leveling feet to center basket and ran all functions through manual diagnostic. Took a 30 second video of washer not leaking. No water leaks from connections at time of service, job complete"
David S.
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer timer not working and the breaker is still being tripped. I replaced the timer and ran the unit I could not get the unit to tip the breaker. I am returning with the motor and the heating element to complete the repair.; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater)"
Lou S.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site to inspect refrigerator water leaks. Upon further inspection, customer showed me where the water was leaking as the baseboards at the bottom left hinge area were damaged by water. The customer demonstrated that the water dispenser doesn’t calibrate correctly and afterwards, I found water on the floor at the bottom left hinge. I found that the water was coming from the harness cover. I advised the customer of my findings and that the left FC door would have to be replaced due to the water line/harness being built into the door. I am ordering the door, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-2 MAN JOB, CNOTE-2HR JOB. When using the dispenser, water continues to leak and the customer is aware of this. Advised the door would take 6-8 weeks for arrival. ; ordrng 1 CNOTE (2 MAN JOB) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10800793 (dor-fip us)"
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site today diagnose a refrigerator with exposed wiring on pantry drawer. Found another company had repaired wiring harness but did not mount harness in retainer properly. Mounted harness correctly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
David Z.
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site to diagnose washer that wasn’t staring loads and had a wrench error on it. Performed diagnostic on unit and checked for errors. Found an F19 error, which is a “electrical component” failure. Ran unit brought diag tests and Everything tested good. Replaced WL switch since it can be tied to these symptoms. Retested and unit is running fine. Customer informed me it has completed 1 load and is working through the next. Advised on proper use and care in terms of soap and balance. All is working as designed at this time. Call complete."
James C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and found dispenser door release has popped out of door. Installed new door and tested. Unit tests good. Job complete
Scott M.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site , replaced console . All tested normal . Job complete ."
Richard P.
REFRIGERATOR KITCHENAID KFXS25RYMS1 Arrived onsite for the refrigerator ice maker not working. During testing found that there was a clog inside the water funnel which caused ice build up and the ice maker to bind up. Removed ice maker and removed the clog and ice maker tested fine and filled with water and no leaks.Office to reschedule. ; ordrng 1 WPW10121440 (extension) and 1 WPW10175514 (arm-shut)
Paul R.
REFRIGERATOR LG LSXS26366S00 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I confirmed the compressor was not pumping and the system was full of refrigerant. I recovered the old refrigerant and replaced the compressor and drier. I added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Richard P.
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code for basket spin speed. During testing found that the belt had came off causing the error code. There was a small round rubber kids ball that was caught inside the cam and belt area which caused the belt to come off and the belt was damaged. Put belt back on and put the washer in spin cycle and it’s making a grinding noise like if there is pieces of the ball caught inside the gear case. Need to order a belt and replace gear case on next visit. ; ordrng 1 W11239857 (belt)"
Al R.
WASHER MAYTAG MHW5630HC0 "Arrived to inspect front load washer not draining properly.Confirmed the complaint and found an obstructed drain pump.Removed the obstruction, reassembled and unit now works properly.All water lines were dry at the time of service.Job complete"
Jacob S.
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on and door latche locked. Looked at unit. Found no power from the control board and UI panel. Also ordered drain motor. Rescheduled with customer.; ordrng 1 W11316609 (pump-water)
Andy B.
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer error code and sparking. Tested and inspected unit and found failed console and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jonathan M.
DRYER AMANA NED4655EW1 "Arrived on site for dryer that would not fit properly or work properly on the control. Inspected unit and work area. Tested voltage from the wall and found 244 V going from El one to L2. Tested voltage going from the orange wire to the black and white wire going to the timer motor and found proper voltage. However checked voltage passed the timer motor and found 0 V. Replaced timer and tested unit in a timed dry cycle. Unit heated and ran as designed. Found timer moving and unit is working as designed. Call complete."
Jonathan M.
ICE MACHINE KITCHENAID KUIX505ESS Arrived on site for ice machine that won’t stop making ice. Inspected unit and work area. Unplugged for Mr. and tossed it into the ice. Tested resistance through the thermistor and the thermistor was showing the temperature around 53°F. Replaced thermistor and advise customer to call back if there were any further problems. Call complete.
Clif L.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found shorted main control. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAM02
Lou S.
DISHWASHER JENN-AIR JDB9800CWP1 "Arrived on site to inspect dishwasher shutting off mid cycle. Upon further inspection, I placed the unit in diagnostics and tested. The unit failed to operate and shut down before starting. I unplugged the vent and retested and the unit operated as designed. Just before the vent was to come on, I plugged it back in and when the drain pump turned off, the unit shut down again. I removed the vent and found that moisture/water had leaked through the gasket and corroded the vent blower harness. I replaced the vent and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Clif L.
DRYER MAYTAG MGDC465HW0 Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found clogged external venting preventing proper airflow through unit. Homeowner will need to have external vent cleaned to complete repair.
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced motor test unit and unit test good no leaks present at this time.
Jacob S.
REFRIGERATOR MAYTAG MFX2876DRM02 "Arrived onsite for unit ice freezing inside side unit. Found that outside air entering unit, causing the ice to freeze.No issues at this time. Job complete"
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for frost building in freezer and mullion dripping . Turned mullion heater on full time . Found freezer rails are not fully closing sometime or the snap closer would sometime pull door closed . Ordering door rails . No water leaks detected at time of service . Please call to set,return .; ordrng 2 W11265130 (slide)s"
Paul R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for a dishwasher that will power on but will not start. I found the harness loose at the door switch causing part of the issue and I found the strike not engaging the door switch correctly. I corrected the harness and replaced the strike with one from truck stock. I tested the dishwasher in the diagnostics cycle. It completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.; ordrng 1 WPW10544004 (STRIKE (REPLENISH PR TRUCK STOCK))
Scott M.
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave making noise . Found exhaust fan was making noise . Unit is heating properly. Removed obstruction and fan is making normal sounds. Job complete .
Leonardo C.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to test unit for fan not coming on. Found bad switch got switch and switch was damage. Will order new switch W10866567. Office to reschedule. ; ordrng 1 W10866567 (FAN SWITCH)
Noah D.
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking, upon testing multiple times found the dispenser seated to the left of its housing, realigned housing and retested with no water. Complete"
Richard P.
WASHER WHIRLPOOL WTW4855HW1
Al R.
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived to inspect defective microwave door.Confirmed the complaint and verified model and serial number.Removed and replaced the door.Job complete
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site to install evap cover per last visit, installed cover and checked all function, evap fans ran and compressor started. Checked all functions and instructed customer to watch for 24-48 hrs to get to temp. Complete"
Kevin B.
WASHER WHIRLPOOL MHW3505FW1 "Arrived on site and inspected washer and found pedestal was damaged by movers, pedestal cannot be repaired. Assisted customer removing washer from pedestal and ran a diagnostic cycle and washer is operating normally. Pedestal will need to be replaced. No water leaks from connections at time of service.
David Z.
OVEN KITCHENAID KEBS278SSS04 Arrived on site to diagnose oven with no elements working on the top oven. Performed diagnosis on unit. Tested thermal fuse and found thermal fuse open. Replaced thermal fuse and retested. Can hear fans coming on and everything appears to be working as designed. . If issue persists advised customer we would have to replace fan and control next. If fan isn’t blowing at proper rpm it can cause things to not properly cool. Call complete.
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for no water or ice, upon inspection found the filter clogged and icemaker frozen over, took off ice and checked all function, water returned with filter removed, instructed customer to replace filter. Job complete"
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found E2 error on ice maker. Ran test 59 after verifying no ice in ice maker. Motor will not turn. Due to continuing issue that has occurred every 6-7 months, tech line will need to be contacted for further testing and documentation. ; ordrng 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Paul R.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived onsite for a refrigerator not getting cold enough in the FC, ice cream is soft, and the customer stated it had built up ice in the rear of the FC. On arrival ms stated the ice had gone away and the unit started cooling correctly again. I found no ice in the FC and the temp was at 3 degrees when I arrived with the set point at 0. I checked the FC thermistor and it passed. I found the bimetal closed and ran a forced short defrost. I found the unit defrosting correctly. I asked the customer if someone could had possibly left the door cracked open and ms stated she didn’t think so. I explained to mr how the defrost circuit works in the unit and I explained that frost and ice build up in the FC is usually a sign of warm air leakage. I explained that the unit is sealing correctly since the ice evaporated on its own and I suspected that somehow the door had stayed cracked open. I explained to Mr that the UI controls the defrost on this unit. At t
Scott M.
REFRIGERATOR KENMORE 795.72493.611
Brandon C.
REFRIGERATOR KITCHENAID KSRG25FKSS04 "Arrived on site for customer complaint of unit not powering on, found tripped breaker. I reset breaker, unit tested good.
Wesley P.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived onsite and found unit filter stuck. Replaced filter using tools to remove old filter. Used customer filter. Customer advised me of noise. I offered possible reasons for noise and temp swings. All checks good,
Lou S.
REFRIGERATOR LG LFX31925ST/03 "Arrived on site to inspect refrigerator temps. Upon further inspection, I opened the door to,the RC and it was extremely warm inside. Customer advised that when the unit stopped cooling they heard a loud metal rattling noise coming from the back of the unit. I advised the customer that the unit would need a sealed system repair completed consisting of a compressor, dryer, access valve and possibly the evaporator(s), along with refrigerant. I am ordering the compressor, access valve, dye drier, CNOTE-2 HOUR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 ADL73341310 (EVAPORATOR ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR ASSEMBLY) and 1 TJ90SF8404 (ACCESS VALVE )"
David Z.
DISHWASHER FRIGIDAIRE FBD2400KB5B "Arrived on site to diagnose dishwasher that had standing water. Performed diagnostic. Manually advanced timer and was able to trigger drain pump which was slow draining. Removed drain hose and found a large amount of food buildup In drain tube. Cleaned out drain tube and retested, and unit is draining as it’s supposed to. Advised customer to run a couple of cycles and let us know if cycles are not finishing. All is working as designed at this time and draining.
Jacob S.
WASHER FRIGIDAIRE FFLE3900UW0 "Arrived onsite for unit going into clean lint and shutting off. Tested unit. Unit was working. But went into clean lint mode and shut off. Replaced sensor. Tested unit. Still did not fix the issue. After further investigation found that a birds nest was inside the wall of the vent hose, causing unit to shut off and go into clean lint mode. Showed customer of the issue, and will get somebody to take care of the issue. No issues at this time. Job complete"
Leonardo C.
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site to test unit for touch pad melting. Found bad membrane, replaced membrane test unit and unit test good job complete. All buttons working."
David Z.
OVEN WHIRLPOOL RBS305PDB12 "Arrived on site to diagnose oven that had a report of fire. Performed diagnostic and found bake element cracked and split. Replaced bake element and retested. All is now working as designed. Call complete."
Clif L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not closing properly. Tested unit and found upper hinge not aligned properly. Reset hinge to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Wesley P.
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite and found unit operating with leaking valve housing. Ordering housing. Office to reschedule. Part availability.; ordrng 1 W11173599 (HOUSING)
Kevin B.
DISHWASHER KITCHENAID KUDD03DTSS3 "Arrived on site and set dishwasher into automatic test cycle both drawers completed properly. Customer experienced bottom drawer will start cycle while top drawer is running.
Andy B.
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site for oven not heating properly. Performed temperature test and watched high and low swing cycles and found average temperature to be off 20°. calibrated and tested unit and all operations are normal. instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Jonathan M.
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that won’t turn on. Inspected unit and work area. Tested voltage coming from the wall and found 112.7 V going from L1 to L2. Found 113.2 V going from L1 to neutral and 2V going from L2 to neutral. Advised customer to have an electrician fix his plug or outlet. He advised that they had someone come fix their breaker a week and a half ago and when they did, the unit hadn’t worked since. I advised to have them come back to fix the issue. Call complete."
Brandon C.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to replace faulty control panel ordered by previous tech, I replaced control panel, unit tested good."
Jacob S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit getting a surface of frost in the unit. Tested unit. Found that rail-mullion was not getting into the top groove to seal properly. Adjusted left hand door to unit. Tested unit. Door closing properly. no issues at this time.
Brandon C.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit leaking, light in freezer not working, and some ice on evaporator. Found failed module in freezer, and clogged drain line in freezer. Ordering light module for freezer, and drain extension. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (module) and 1 W11084807 (extension)"
Leonardo C.
OVEN WHIRLPOOL WOS51EC7AS01 Arrived on site to test unit for no power. Test unit and found bad fuse.Test unit and unit test good unit heating correctly
Brandon C.
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of no ice production, found no water entering ice maker mold. I jumped water valve from ice maker, no water. Ordering valve and ice maker. ; ordrng 1 W10889233 (icemaker) and 1 WPW10420083 (valve)"
Robert J.
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job to replace cover. After replacement test operation. No leaks detected at time of service.
Robert J.
RANGE WHIRLPOOL WFG510S0HS1 Arrived on job for complaints of damaged panel. Confirmed damage and replaced panel.
Scott M.
WASHER MAYTAG MVWB766FW1 "Arrived on site for washer banging around . Adjusted rear right foot just a bit . Ran diagnostics no error codes , ran calibration and test wash as well as high spin test . No issues found . Instructed customer on proper loading of unit . No water leaks detected at time of service. Job complete."
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave with a venting issue. During testing could not find anything wrong with the microwave at this time. Check venting and there was no blockage in the vent and fan motor is working good. Microwave is working to manufacture specs and this time. Advised customer to to video record the issue that they are having when it happens again. Complete
David Z.
DISHWASHER GE DDT595SSJ5SS "Arrived on site to diagnose dishwasher not heating. Performs diagnostics and found heating element testing good. Found that door is closing but not being he.d closes by switch/latch. Need to order latch for tub to allow door to close and latch, as well as replace control. Attempted to remove door panel and it would not come off. Ordering 1 WD21X10490 latch, and WD21x24901 Control. ; ordrng 1 WD21X10490 (latch tub)"
Al R.
DRYER WHIRLPOOL WED4950HW0
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to inspect freezer lighting not working.Confirmed the complaint.Removed and replaced 1 freezer LED and returned the other.During the repair the housing didn’t fit back into the unit as designed.Called office and spoke SR. Ordering W10445802 housing.Office to reschedule with customer for return service call for housing repair.Needs more work ; ordrng 1 W10445802 (HOUSING )
Luis M.
ICE MACHINE KITCHENAID KUIC18PNXS0 "Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir broken grid cutter diagnosed unit will need a new grid cutter and water valve,ordering water valve parts; ordrng 1 W10585391 (VALVE)"
Andy B.
RANGE GE JGBS30REK2SS Arrived on site for range oven staying on when turned off and RF burner sparking when turned on but not lighting. Tested and inspected unit and found failed knob for oven staying on and found burner cap not seated properly for burner not lighting. Reseated burner cap properly and tested and burner is now lighting as designed. Ordering oven knob. Office to schedule return trip. No gas leaks present at time of service.; ordrng 2 WB03X21219 (range thermostat kno)s
Jacob S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite for unit not cooling the refrigerator side. Opened up refrigerator side. Found the fan-scroll was frozen over, causing the unit not to allow air to be blown around. Ordered parts. Office to reschedule. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Lou S.
WASHER MAYTAG MVWB835DW4 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics show no error codes. Continued with testing and the unit operated as designed; however, the unit began to make a loud metal grinding noise during spin cycle. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump, harness shield and all four panels. Advised customer of my findings. I’m ordering the slider kit ad will return with all prescreened parts. No water leaks observed during service. I advised customer to be careful using unit as it could begin to leak if they continue using the unit. ; ordrng 1 W10734521 (slider)"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF535SWHW01 "Arrived on site for refrigerator that was not cooling in the freezer section. Inspected unit and work area. Found refrigerator and freezer sections at proper temperatures. Customer advised that the unit after they called call back down but started freezing the refrigerator section. Placed unit in service diagnostics and tested both thermistors and damper control. All tests passed. Ran unit through defrost circuit and that passed. Due to ongoing issues with the unit, I replaced the control and tested the unit. Unit is working as designed. Customer had several jars and refrigerator items that were pushed up against the back wall of the unit. Advised customer to make sure nothing was up against the back wall to allow proper airflow. Call complete."
James C.
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and tested operation. Found ice maker evaporator completely frozen. Thawed and tested operation. Found unit short cycling ice making cycle and only runs for 6 minutes before ending cycle. Found evaporator thermistor reading out of range causing short cycling.; ordrng 1 W11126268 (harns-pump)
Jonathan M.
MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site for microwave that is tripping the breaker. Inspected unit and work area. Turned microwave on and unit immediately tripped the breaker as soon as the microwave started running. Use an extension cord to try another outlet and found the unit doing the same thing. Removed top cover and tested magnetron, capacitor, and fuse. All checked out good. I called Frigidaire Techline and spoke to Paul (no file number because it’s not a registered product). He advised that the issue was probably with the monitor switch which has been a known issue with these units. He advised for us to replace a handful of parts including the door latch hook, switches, lever, and door to complete the repair. Office will need to get authorization for repair and then contact customer if and when parts are made available to reschedule.; ordrng 2 5304464099 (switch-INTERLOCK)s and 1 5304477388 (door assembly) and 1 5304509457 (LATCH HOOK) and 1 5304509458 (LEVER) and 1 53
David Z.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to diagnose a cooktop they had occasional yellow flame and regularly pops the breaker. Performed diagnosis on unit. Found flames working healthy and no sputtering. Was unable to reproduce the breaker popping at this time, but it does happen often. Ordering wiring harness and returning with spark module. Advised customer to run cooktop on an extension cord to see if breaker still pops.; ordrng 1 W10868535 (harns-wire)"
Noah D.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not advancing cycles, upon inspection found the valve completely clogged. Ordering valve and returning with control. Office to reschedule ; ordrng 1 W11210459 (VALVE)"
Wesley P.
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit had proper voltage under load. And heating circuit had continuity and no fuses or cutoffs were shorted. But no heat. Replaced timer. Still no heat. ordrng 1 279827 (motor!dryer) and 1 CSREVIEW (ANYTHING ELSE NEEDED?)
Richard P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for the refrigerator leaking. Upon arrival customer stated that they called Home Depot and that Home Depot will be replacing the refrigerator. Complete
Jonathan M.
DRYER AMANA NED4655EW1 Arrived onsite for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit had no power at all. Tested voltage at the wall and found proper voltage. Ok cover off terminal block and found the power cord burnt at the terminal block on the L1 side. Advised customer to replace their power cord and unit should operate as designed. Call complete.
Al R.
DRYER MAYTAG MED6230HW0 Arrived to inspect dryer issues.Spoke with BRANDI the supervisor in shipping and receiving.There was too much freight to get to the dryer.Office to reschedule with customer Needs more work ; saved tckt
Al R.
REFRIGERATOR WHIRLPOOL ED5JHEXTS10 "Arrived to install previously ordered parts.Removed and replaced the water tube and housing.Found the dispenser motor is defective and stripped, not allowing the unit to dispense.Unit will need a motor and coupling to complete the repair.Customer rescheduled for 5/29/20 pending authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10169511 (COUPLING ) and 1 WPW10317991 (DISPENSER MOTOR)"
Eman J.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher it powering on. Tested system found that dishwasher is only receiving 124 to the power supply. Advised the customer to call and electrician. Job complete.
David S.
OVEN KITCHENAID KEBS209BSS01 "Arrive on site for oven showing error code F3E1. On the first visit the temp sensor was working properly.Customer stated they were going to keep resetting it and purchase a new unit."
James C.
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and tested operation. Found ice maker fill tube leaking at connection. Also found fresh food door not sealing properly causing ice build up on fresh food side return air and exhaust. Unit will need to be thawed for at least 24-48 hours to clear ice build up in liner. Gasket will need to be warmed to reshape and allow good seal; ordrng 1 WPB5705307 (tube)
Wesley P.
WASHER GE GFW480SPK0RR Arrived onsite and found issue with valves not operating as designed causing wash problems. Ordering the valve and returning with control. Office to get approval and reschedule. ; ordrng 1 WH13X10066 (valve water asm)
Scott M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for upper middle rack falling down on right side . Found bottom wheel on tub rollers broken off . No other issues found ,no water leaks detected at time of service. Please call to set return. ; ordrng 1 WPW10078083 (dishrack wheel)"
Al R.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Arrived to inspect refrigerator temperature concerns. Attempted to duplicate the failure and after leaving the freezer door opened for 3-5 mins the freezer temperature display read originally 0now reads 1 degree on actual temperature reading.Customer has temperatures set on 0 degrees on freezer and 34 degrees on refrigerator compartment.Called Frigidaire Tech-line and spoke with RODNEY (FILE #83611360Door switch isn’t fully closed thus making the.Corrected the issue and unit now operates properly.Customer advised the dispenser paddle assembly needs replacement.Ordering authorization for module Office to reschedule with customer ; ordrng 1 242270102 (MODULE ) and 1 CNOTE (AUTHORIZATION )
Robert J.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on job for complaints of not making ice. Ran diagnostics and found recirculation pump not working impeller broken no water flow. Will need replacement parts to complete. ; ordrng 1 WPW10489122 (pump)
Scott M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site for filter leaking . Found leak only occurred when ice maker is calling for water . Ordering dual valve . As well as tube heater if needed . No other water leaks detected at time of service . Please call to set return visit . ; ordrng 1 W10873098 (valve) and 1 W11223012 (tube-water)
Scott M.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site ,replaced door gasket . Preheated oven all checked normal . Job complete ."
Eman J.
DISHWASHER FRIGIDAIRE LFID2426TF Arrived on site for dishwasher not powering on. Tested system only getting 29volts. Advised the customer to get an electrician out to check outlet. Job complete.
Richard P.
COOKTOP WHIRLPOOL W5CG3024XS01 "Arrived onsite for the for cooktop not lighting.
Leonardo C.
OVEN WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for oven not working. Test unit and found burned red wire at terminal block and harness. Will order new main harness W11449104 office to reschedule. ; ordrng 1 W11449104 (MAIN HARNESS )
Brandon C.
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of loud pulsating noise. Found voltage issue to fan motor upon start up, ordering transformer, inverter, and fan motor. ; ordrng 1 W10426308 (motor-fan) and 1 W11238401 (TRANSFORMER)"
Scott M.
FREEZER MAYTAG MZF34X18FW03 "Arrived on site for door not sealing properly . Found top of door mis molded, causing large air gap. Ordering fz door . Also gasket if needed . Did a short term repair till new door arriveds to prevent future frost build up . Please call to set return.; ordrng 1 W10746783 (dor-fmd) and 1 W10856583 (gasket-dor)"
Eman J.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived onsite to replace previous diagnosed parts. Replaced freezer door. Door handle screws are stripped ordering new door handle W10907533, screw WPW10661886. ; ordrng 1 AURTHO (AURTHO) and 1 W10907533 (handle) and 2 WPW10661886 (screw)s"
Tyler B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect unit with no freezer light, once light was removed light fell to floor
Jacob S.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite to replace roller caster. Replaced roller caster. Did not resolve issue. Upon further inspection. Found that frame damage is the issue. Called Techline to report findings. Got Sr#7727890722. No other issues at the time. Job complete
James C.
RANGE MAYTAG MER6772BAQ "Arrived on site and found power cord, terminal block and main wiring harness have melted on L2 terminal. Unit will need main harness, power cord and terminal block to repair. Office to,schedule return service when parts located. ; ordrng 1 74009387 (HARNESS MAIN)"
Brandon C.
REFRIGERATOR KITCHENAID KBBL306ESS01 "Arrived on site for customer complaint of unit not cooling properly in fresh food section. Found evaporator covered in ice, found unit was not defrosting properly, ordering controls, thermistor, and wire harness. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR) and 1 W10555478 (insulation) and 1 W10565852 (harns-wire) and 1 W10667607 (thermistor) and 1 W11411871 (UI PANEL)"
Tyler B.
MICROWAVE MAYTAG MMW7730DS00 Arrived to inspect unit with door locked after repair. Was able to open lock via test modes. Tested properly.
Jacob S.
WASHER LG WM2688HWM "Arrived onsite for inner tub spinning freely. Tested unit. Found inner tub, spinning with no resistance. Ordered parts. AHS to research inner drum to unit. Office to get authorization for service. Office to reschedule ; ordrng 1 3045ER1017L (INNER DRUM) and 1 4036ER4001B (OUTER TUB GASKET) and 1 4417EA1002Y (DRIVE MOTOR ) and 1 4434ER0002D (SPINNER SUPPORT) and 1 AHL72914402 (MOTOR ROTOR) and 1 AJQ73413811 (OUTER TUB ASSEMBLY )"
David S.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived on site for fridge leaking under from the fresh food section. I found the drain pan frozen over and the bottom of the fridge frozen into place. I inspected the drain tube and found no blockage in tube. I told the customer they will have to defrost the unit 24hrs before we return. I spoke with customer about defrosting procedure.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Arrived to inspect unit not cooling in RF. Ran diagnostics and test damper day fan, and found damper wasn’t open, replaced and tested and still was closed. Also notice evap fan would not run when tested with damper. Replaced control and found all functioning properly"
Scott M.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site for unit poping breaker . Found switch harness shorted . Ordering switch harness . And power cord if needed . Please call to set return .no gas leaks detected at time of service . ; ordrng 1 W10392003 (cord-power) and 1 W10868533 (harns-wire)
Kevin B.
WASHER WHIRLPOOL WTW8240YW0 "Rived on site and inspected washer and found bearing has failed No water leaks from connections at time of servic, job complete"
Luis M.
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for freezer and fresh food temps high. Freezer reading 10 and fresh food @ 44 removed compressor cover,found compartment extremely hot,checked low side pressure reading +5 called tech support,tech support agreed not a refrigerant issue,per tech support recommending control and evaporator fan motor. Advised customer to leave compressor cover off to see if cooling corrects itself with more air flow"
Jonathan M.
WASHER MAYTAG MVWB855DC3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced basil and lid and tested unit. Feet were a little unlevel so I adjusted them. Tested unit again and unit is working as designed. Call complete.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite and found unit ff door liner mismolded ordering door to repair. Office to reschedule. ; ordrng 1 LW11091610 (STAINLESS DOOR)
David S.
REFRIGERATOR KITCHENAID KFIS27CXMS5 "Arrived on site for fridge not making ice. I inspected the unit and work area I found the unit not going through a harvest cycle, and the icemaker jammed with ice. I cleared the ice and it still wouldn’t go through a cycle.replaced the icemaker with new. Unit immediately went through a harvest and fill cycle once reinstalled. Job complete no water leaks detected.
Eman J.
DISHWASHER WHIRLPOOL WDF320PADS "Arrived onsite for dishwasher not draining. Tested system found that drain pump was faulty. Replaced drain pump, tested system. Everything works as designed.
Wesley P.
MICROWAVE GE PVM1870DM3BB Arrived onsite and am ordering the touch panel to repair buttons that are unresponsive. All else checks good. ; ordrng 1 WB07X11119 (assy control-panel)
Eman J.
DRYER WHIRLPOOL WED4800BQ1 "Arrived onsite for dryer not heating. Tested system found that the thermal fuse and thermal cut off were bad. Replaced them, everything works as designed. Customer asked to but the element heater and thrmst fix
Kevin B.
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site found machine is off after restarting it found grid cutter is broken, Waited till one sheet of ice was made and took two pictures. ; ordrng 1 W10919199 (grid-cuttr) and 1 WPW10511923 (thermistor)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Arrived on site to inspect refrigerator not dispensing water or making ice. Upon further inspection, I tested the water dispenser and nothing came out. Removed the filter and retested and water dispensed. I removed and replaced the filter housing and retested with filter in place and unit operated as designed. No water leaks observed during service, job completed."
David Z.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to install previously diagnosed parts to resolve icemaker and dispensing issues, and the melted fill tube heater. Installed new icemaker, full tube heater, fill tube, top cover, UI and Control. Retested all functions and all is now working as designed. Fridge is cooling, and icemaker is both cycling and filling with no burning found. Call complete."
Brandon C.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of noise issue and beeping noise. Found shorted inverter board, I replaced inverter board, found faulty main control. Unit is cooling, just power surging and beeping like the unit is rebooting, but never looses power. Ordering parts research on main control. ; ordrng 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10219463 (electronic control)"
Leonardo C.
RANGE WHIRLPOOL JJW8530CAB Arrived on site to test unit for unit not starting. Test unit and found bad control board and bad console.
Richard P.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for the freezer door not closing properly. During testing found that the freezer door is bowed outward causing the issue. Need to order the door. Office to reschedule ; ordrng 1 LW10904379 (dor-fip)
David Z.
FREEZER KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerator that was making tiny ice cubes. Performed diagnostic and tested dispenser and icemaker. Icemaker cycled fine and filled, but didn’t get much water. Replaced lazy inlet valve that was making a loud noise when running. Unit still wasn’t filling fast, but valve was working better. Removed filter and retested. Unit started filling with proper pressure immediately.Did not find any other failures with the unit and all is working as designed. No water leaks found. Call complete."
Tyler B.
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived to inspect unit not washing, found pump p had failed and f7-1 no heat, replaced pump and ran diagnostics diagnostics diagnostics and tested properly, advised to run tap prior to start due to big open concept kitchen
Eman J.
DISHWASHER KITCHENAID KDTE254ESS Arrived onsite for dishwasher leaking. Replaced pump and motor and drain pump. Tested system everything works as designed. No water leaks at time of service job complete.
Jonathan M.
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for washing machine that had an LF code. Inspected unit and work area. Placed an in-service diagnostics and found an F8 E1 (low/no fill), F0E3 (overload), and F0 E5 (unbalanced load) error codes. Ran the unit through a manual fill test and both valves operated as designed. Ran unit through an auto testing unit ran as designed. Customer advised that the issue was intermittent and that it would start fine but halfway through the cycle at times it would show up with that LF code. Replaced control and housing and tested unit. Unit is working as designed. Call complete."
David Z.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose dishwasher that was not draining. Performed diagnostic and found that the unit had some standing water. Checked garbage disposal and found everything good. Ran diag cycle and couldn’t hear drain pump coming on. Replaced drain pump and retested. All is now working as designed. Also advised customer on best practices for driest dishes, running hot water, rinse aid, and using high temp options. All is working as designed at this time. Call complete."
Noah D.
RANGE GE JB620RF4SS "Arrived on site to install parts on oven for not heating front right burner, installed parts and retested. No problems found. Heat returned. Complete"
Eman J.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived onsite for refrigerator not cooling. Tested system found that a seal system is required ordering compressor W11209866, drier W11107829, evap W11407409, lock ring kit. Please reschedule customer. ; ordrng 1 LOCKRINGKIT (LOCK RING KIT) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAP)"
David Z.
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to diagnose refrigerator that was leaking under the drawers in the RC. Examined unit and found drain was not draining. Accessed rear of unit and removed RC drain. Found drain holes obstructed in duckbill, filled with buildup. When drain hose and duck bill were removed it drained immediately. Cleared blockage and reinstalled. All is working as designed at this time
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install parts I previously diagnosed. Installed new housing,drip pan,evaporator,evaporator fan motor,cover and uv drier. Secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Kevin B.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and found customer is experiencing too much ice production. Set old bin thermistor and new bin thermistor in a cup of ice water and found after 10 minutes old one is reading 6.3 and new one is reading 7.4, spoke with tech line and they said old thermistor is out of range and it will need to be replaced.
Tyler B.
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived to inspect unit with no heat, found L2 burned power block, was able to fix wires but will need new block to repair. Cord in useful condition ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WPW10245259 (block-term)"
David Z.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts to resolve door closing issue and no function. Installed new door panel and replaced main control. Retested and unit still had no power. Found outlet behind unit is bad. Ran unit to extension cord and it works as designed. Advised resident to check out the outlet. Call complete.
Al R.
MICROWAVE MAYTAG MMV1174FB2 "Arrived to install previously ordered PSP part.Unboxed the new door, installed it and door wouldn’t close.Found the door was damaged and defective.Re ordering the PSP part.Office to reschedule with customer.; ordrng 1 W11037845 (BLACK DOOR COMPLETE WITH HANDLE )"
Wesley P.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite and completed repair. Using manifold. Advised customer on repair, all checks good."
Tyler B.
ICE MACHINE WHIRLPOOL KUIX535HPS "Arrived to inspect unit not making ice. Ran diagnostics found no errors, it found recirc or p not working, replaced and still didn’t function found recirc and drain pump not functioning when manual turned on, unit will need possible control or possible drain harness ; ordrng 1 CNOTE (WANTS SOONER ) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for no cool in fresh food . Found ice covering evap . Found bracket holding evap fan had broken allowing fan to lay on evap . Steamed out evap replaced fan with harness. Getting good frost pattern . All checked good with unit . No water leaks detected at time of service . Job complete .
Eman J.
DISHWASHER GE GLD4560R00SS Arrived onsite for dishwasher not draining. Tested system dishwasher is draining just fine. Job complete.
Noah D.
WASHER MAYTAG MVWB765FW2 "Arrived on site to inspect washer for banging and bent frame, upon inspection found the frame dented from inside at all sides, took pictures and spoke with Techline and instructed customer to speak with customer service about options Sr # 7727889824.
Eman J.
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onsite for oven burner not igniting. Tested system found middle burner didn’t work. Replaced burner top, tested system. Everything works as designed. Job complete."
Luis M.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site for cooling complaint. Per customer no change in cooling from prev repair,removed evaporator cover,found weak to no frost pattern on evaporator,heat exchanger tubing heavily corroded at and inside liner.
Jacob S.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite to replace pump and motor. Replaced pump and motor. Tested unit. Unit test good. No leaks at this time. Job complete
Eman J.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven fan not running fast enough. Tested system found the control board bad. Replaced control board, tested system everything works as designed."
Robert J.
DRYER GE DBXR463EG6WW "Arrived on job for complaints of not running. Found back assembly broken not holding switch in place properly. Motor centrifugal switch to holding shutting off dryer. Also damaged thermostat on heater will need motor, fan , thermostat and back assembly. Will need authorization to complete. ; ordrng 1 WE19M1490 (back. asm.)"
Scott M.
OVEN JENN-AIR JGRP548WP02 "Arrived on site for larger oven not preheating correctly. Found sensor failed and replaced . Ran preheat 6 cycles found a bit high . Recalibrated , all checked normal . No gas leaks detected at time of service . Job complete ."
Wesley P.
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived onsite and replaced the air tower. Unit is now operating as designed. Advised customer on repair. Also mitigated return air flow to restore function.
David Z.
DISHWASHER MAYTAG MDB4949SHZ0 arrived on site to install previously diagnosed parts to resolve dispenser lid sticking. Replaced dispenser and retested. All is now working as designed and dispenser is working as it should. Call complete.
Wesley P.
WASHER MAYTAG Mhwe300vf00 Arrived onsite and found f21 error. Cleared drain trap of small garment. U it is now draining properly. All checks good.
David S.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for oven bake not working. I inspected the unit and work area I found the control no sending voltage to either element. I replaced the control and found the control still not sending voltage. I checked voltage at the wal and showed good voltage across L1 and L2. I inspected the terminal block and found the terminal block burnt and L2 wire was burnt and broken. I am returning with the terminal block and ordering a parts research for wiring harness for the terminal block to the control. Office to reschedule. ; ordrng 1 PARTSRESEARCH (WIRING HARNESS FROM THE TERMINAL BLOCK TO CONTROL)
Luis M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice. Icemaker ran through a cycle dumped small ice cubes,during fill fill tube frozen,defrosted fill tub tested ice box fan good. Diagnosed unit will need a fill tube heater assembly; ordrng 1 W11087201 (HEATER)"
Scott M.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for poor washing performance . Ran diagnostics . Wash motor wasn’t coming on . Replaced sump and motor . Re ran diagnostics . All checked normal, no water leaks detected at time of service. Job complete ."
Kevin B.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and found ice machine is off, found cutting grid is broken. Replaced grid and started a cycle and found inlet valve is working, recirculating pump is working, condenser fan is working, evaporator frost pattern is building above water reservoir. Took a picture of first ice sheet, Set it to maximum thickness, Ice machine should now be operating properly but will not make a usable amount of ice for another 48 hours"
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for not dispensing water, upon inspection found the filter clogged, replaced the filter and ran multiple cups of water and found no problems or leaks. Complete"
Lou S.
WASHER LG WT4970CW "Arrived on site to inspect washer error codes. Upon further inspection, customer advised that the unit water valve won’t turn off ad is showing error code fe. Customer also advised that they tried unplugging the unit and water continued to flow. I placed the unit in diagnostics and tested the unit. When the water was to stop flowing, it continued. I removed and replaced the water inlet valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Scott M.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for no cooling fresh food . Found large amount of ice build up around fill tube . Ordering IM , tube inlet ,fill tube gasket ,permagum , fitting . No other leaks detected at time of service. Please call to set return . ; ordrng 1 2171943 (tube-inlet) and 1 PERMAGUM and 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 WPW10715709 (icemaker)"
Robert J.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Arrived on job for complaints of lights in freezer not working.
Al R.
REFRIGERATOR WHIRLPOOL ED5KVEXVB07 "Arrived to inspect defective ice maker.Confirmed the complaint and jumped the ice maker and unit never cycled.Valve was working properly.Called office and got authorization from EH, to install ice maker.Removed and replaced it.Reassembled and unit ice maker began operating as designed.All water lines were dry at the time of service.Customer satisfied.Job complete"
Jacob S.
VENTHOOD UNKNOWN UXT4230ADB2 "Arrived onsite for unit changing speeds on its own. Tested unit. Found the switch was responding but not at the speed selected. Changed switch. Also the maintenance man was changing a damper inside vent, says causing moisture to get in. Could also contribute to switch not working correctly. No issues at this time. Job complete"
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit still would not dispense or light in the inside. Removed wiring from the pantry user interface and light began to turn on and dispenser begin working again. Ordering pantry cover assembly. Office will need to get authorization before our return visit., should authorization be given. ; ordrng 1 W11044862 (cover)"
Paul R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for a washer not cleaning dishes well. I checked for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed but the upper wash arm orifices were clogged with small plastic pieces the same color as the wash arm not allowing the arm to spin. I found the lower arm clean and the filter clean. I took a pick and removed all of the plastic and tested the unit again. The unit is working as designed. Call complete.
Robert J.
REFRIGERATOR KITCHENAID KBSD606ESS01 Arrived on job for complaints of freezer door not closing correctly. Confirmed door not closing properly found the door too low hitting bottom of cavity. Adjusted door up a little now it closed properly. No leaks detected at time of service
Jonathan M.
REFRIGERATOR MAYTAG MFT2976AEB00 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Found unit full of ice. Customer said that it must’ve happened in the last couple days but wanted me to check to make sure everything was working properly. Tested temperatures and found unit within range. Unit is working as designed. I called Techline and spoke to Kevin SR# 7727897235. Advise the unit is working as designed to make no further repairs. Call Complete.
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that they went to turn the unit on and after pressing start, the unit shut off. I did what the customer did to start the unit and after pressing start, it shut off. I removed the outer door panel and found the UI console harness not plugged in all the way. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and inspected refrigerator and found ice production is good, took 1 picture. Customer says ice production is intermittent. Checked wiring at bottom of door and nothing is severed. If issue returns will need a new freezer door. 7727889707"
Leonardo C.
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to test unit for light cycle light blinking. Test unit and replaced board and light still blinking. Will need to order new switch W11243384 and new float W11226858 and new pressure switch W11226502 and new seat float W11226494 requesting 2 hours ; ordrng 1 2HOURS (2 HOURS ) and 1 W11226494 (SEAT FLOAT ) and 1 W11226502 (PRESSURE SWITCH ) and 1 W11226858 (FLOAT) and 1 W11243384 (SWITCH)
Paul R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for a refrigerator with the FC light out. I found 14VDC to the light and it not working. I replaced the module and tested the unit. The light and the refrigerator are all working as designed. Call complete.
Al R.
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived to inspect reservoir leaking.Confirmed the complaint and found the reservoir defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Brandon C.
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for customer complaint of unit not producing ice. Found broken grid cutter ordrng 1 WP2313637 (grid-cuttr)"
James C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and tested operation. Found reservoir has frozen causing no water or ice. Thawed and verified proper air flow. Recommended customer raise fresh food temperatures when not at home for extended periods. Unit tests good. Job complete