"Arrive on site for refrigerator needing sealed system repair. On arrival installed w 11506635 w p w 10143759 and w 10233960. Pulled vac and recharged system with 4.27oz of r134a. Informed customer to allow twenty four hours of the unit, the cool call, complete"

Arrived onsite for unit shaking violently during spin. Inspected and found suspension completely shot. Replaced suspension and tested. Unit is now functioning properly. Job complete

Arrived onsite for disp ot functioning. Inspected and found dispenser not activating properly. Replaced dispenser assembly. Tested and unit ot is now functioning properly. Job complete

"Arrived on site to insta w 10124096 condenser fan motor. On arrival, installed part and found refrigerator working as designed and informed customer to allow twenty four hours to cool.Call complete"

"Arrived on site to replace control under S153EB. I replaced control board, unable to test since unit was in a garage with no water or power. Part used w11607637 no one available to sign"

"Arrived on site for front left burner sparks. I upon arrival, inspected unit found drip bowl is brittle and has fallen apart. Burner connection has failed and receptacle is burnt and fallen apart. Uploaded pictures on Sd. Contacted SAFTEY team. Spoke with Michael. Explained issues and was told notes are taken and he will reach out to customer. Job complete"

Arrived on site to diagnose unit for not washing correctly. Tested unit and found it was filling with water but not circulating. Verified correct voltage was present at the wash motor. Replaced the sump and motor assembly. Retested unit and found it operating as designed. Job complete.

"Arrived on site to test unit for tripping breaker, tested unit found no issues with supply or harness, per service pointer replaced both elements and control, preheated the oven to 500 with no issues, advised customer that it has to stay at 500 for 2 hours, after the burn off cycle the breaker still trips then it needs to be replaced, called safety to document SR#7742028236, at this time job complete installed W10856603, W11182108, W11707168"

Arrived on site for unit not heating making burning smell and arching. Inspected unit and found diode blown. Replaced diode and tested unit is now functioning properly and as designed to. Called safety and reported my findings received sr#7742053231 job completed

Arrived on site for freezer door switch broken. Inspected unit and found switch broken replaced switch and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site at apartment 3210 and found no ice production. I replaced ice maker and checked all wire connections and harnesses. All wire harnesses looked good, but I was not able to jump this style ice maker to test. Instructed customer to wait 24 hours to see if ice production starts. Part used w11729596 builder not on site to sign"

Arrived on site for unit not working. Ran diagnostics checked for error codes f4 e3 stored 2ash motor failure. Unit will need new sump and motor replaced sump motor and tested. Unit is now functioning properly and as designed to job completed. No leaks present at this time

"Arrived on site at apartment 301 for F9 error. Upon arrival, inspected unit and found F9-E0 home missed wired. Test polarity and is incorrect. Neutral is hot and has 120 v. L2 red is zero volts. The red and white wire are crossed at either breaker or wall terminal. Notified maintenance team of issue"

"Arrived on site to test unit for power cycling. Upon arrival customer stated the unit flashes the same 3 images and will not respond to input or power cycling. Inspected unit and found startup screen on a constant loop indicating data corruption in the console. Replaced console (W11600355) and applied power, unit started up as designed. Set unit up and advised customer to connect unit to wifi in order to get OTA software updates. Unit is now running as designed, job complete."

"Arrived on site to test unit for not working properly, tested unit found wash motor not engaging, replaced sump and tested unit is now running as designed no leaks detected job complete installed W11613479"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete.

"Arrived on site to inspect unit for not functioning agitator. Upon arrival customer presented issue, agitator bolt has backed out and caused the agitator to spin freely. While agitator wasnt secured, positioning tabs have stripped causing unit to not lock into position. Replaced agitator (W10836692) and secured with bolt. Tested unit, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit for knocking noise, tested unit found all components activating properly, during the diagnostic cycle explained to customer that clutch engaging and disengaging is normal noise, also when the directions reverse can have some knocking noise associated with it and all that is normal operation, advised if any future issues arise, take good videos to help use pin point the issue, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for inoperative buttons. Upon arrival customer stated buttons have no issues, when cycle is started it fills with water but does not push it through the spray arms.Entered service mode and engaged a test cycle, unit filled with water but wash motor would not engage. Removed motor and found it seized. Replaced wash motor assembly (W11613479) and ran a test cycle, was motor now engages properly. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not drying dishes, tested unit found heater and thermostat is good, but heater not engaging, will need to replace control to fix issue, ordering part rescheduled for 8/8; ordrng 1 W11305293 (Control board)"

Arrived onsite for unit not igniting LF burner. I found the orifice clogged. Cleaned it out and had intermittent lighting. I inspected the burner holder and found it clogged with debris and warped. I replaced the burner holder and tested. Unit now lights as designed and is no longer intermittent. Call complete. No leaks. Installed WPW10515455 BURNR-HEAD.

"Arrived on site to test unit for leak. Upon arrival customer stated unit began to leak water after a clean cycle was ran. Entered service mode and engaged a test cycle while monitoring all potential leak points, unit completed a test cycle as designed. Manually engaged cold and hot valve and attempted to fill to max level, found water level rising slowly. Water is being evacuated due to drain hose being inside the standpipe 2 feet and causing a siphon. Removed drain hose and inserted 6. Successfully filled unit to max level and observed bellow, no active leaks. Noticed with just filling the unit, a lot of suds were forming. Customer informed that they use 3 pods and OxiClean per load. Advised customer 1-2 pods maximum per load. Pods are concentrated and do not require more than 2. Customer will monitor the next few loads. At the time of service unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for customer complaint of unit making a loud noise. Found noise coming from motor/gearcase area. I replaced motor, gearcase, splutch, actuator, and belt. I ran a full diagnostic test cycle, unit tested good."

"Arrived at apartment 361 for dryer not spinning. Upon arrival, test unit and spins for about a second and motor clicks and turns off. Test again and motor does not respond. Replaced motor W11234001 and test unit. Motor ran for a minute, clicked and turned off. Ordering control and harness. ; ordrng 1 W11310055 (Harness) and 1 W11780156 (Control)"

"Arrived on site to test unit for not working properly tested unit found multiple errors codes for stuck UI , that would explain why the unit won't start at times, also dispenser bezel Is broken causing faucet to dangle under incoming water causing corrosion, will need to replace drawer, dispenser bezel, faucet, UI and potentially a control, ordering parts rescheduled for 8/8; ordrng 1 W11478519 (Console) and 1 W11662334 (Faucet assembly) and 1 W11375989 (Dispenser bezel)"

Arrived onsite for dryer not tumbling. I found the idler pulley broken. I replaced the pulley and belt as belt was torn up. Tested the unit and found it to still not tumble. Indication of the motor failing is present and the nut on the end of the motor is loose. Ordering WP2200376 Motor and 56000 BLWR for repair. RS for 08-05-2025. Installed WP40111201 BELT AND WP37001287 IDLER PULLEY.; ordrng 1 WP2200376 (Motor) and 1 56000 (BLWR)

"Arrived on site to test unit for leaking water and no ice production, customer stated that water is leaking out from the bottom and unit is not making ice, found dispenser door not closing, replaced door and motor but its still not working, inspected under unit and found filter was not properly installed causing the small water leak, called tech line to document and diagnosed ice maker and dispenser issue, ran harvest on ice maker but the heater is not activating and no voltage going to the dispenser motor SR#7742111388Per tech line UI and ice maker need to be replaced, Ordering UI rescheduled for 8/8, installed WPW10504458, WPW10546285; ordrng 1 W11626108 (UI)"

"Arrived on site to test unit for not shutting off, tested unit found failed timer, time not advancing, replaced timer and called safety to document SR#7741994717Unit is now running as designed job complete installed WPW10436303"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete. Installed W11607637 CONTROL.

"Arrived on site to inspect unit for damage. Upon arrival customer presented issue, dent on the L RC door. Per one stop, replaced L RC door (W11518736) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes a loud squeaking noise during the cycle. Verified issue, noise is present. Gained access to internal components and found pulley wheel seized and roller bearings worn. Replaced pulley wheel, roller bearings and belt using a repair kit (4392067). Tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for excessive shaking and noise, tested unit found suspension really jumpy and belt slipping, replaced both parts and tested unit is now running as designed no leaks detected job complete installed W11239857, W11130362"

"Arrived on site for lid locked. Upon arrival , inspected unit. Lid is locked and there is water in tub. Ran diagnostics and get error code F9-E1 long drain. Raised unit to inspect drain pump. When wiggling harness pump would kick on. Need to replace harness. Replaced harness W11591637. Test unit and is operating as designed. No leaks present. Job complete."

"Arrived onsite for unit sparking. Upon arrival customer stated it came from the top right of the unit. Upon inspecting the diode i found it be bowed up and bit but the capacitor checking fine. I ran the unit with my microwave yesterday and found it to put out 1000w as designed. Spoke with safety and we are to return and replace the diode and see if the unit continues to spark as I could not recreate the issue. Ordering W11256462 DIODE, W11737892 TRANSFORMER, WPW10574736 CAPACITOR, and W11737891 MAG. OFFICE TO RS AS SOME PARTS ARE OOS OR PSP.; ordrng 1 W11256462 (DIODE) and 1 W11737892 (TRANSFORMER) and 1 WPW10574736 (CAPACITOR) and 1 W11737891 (MAG)"

Arrived on site to install previously diagnosed and ordered part. I installed the wiring harness and reassembled and tested the dryer. The dryer is now operating as designed. WPW10450286

"Arrived on site to diagnose unit for not washing.Tested unit and found it filling with water, but the wash motor was not circulating the water. Tested voltage at the wash motor and found it receiving correct voltage.Replaced the sump and motor assembly. Tested unit and it is now operating as designed. No leaks present. Job complete."

"Arrived on site to diagnose unit for gas odor when oven is in use. Spoke with the customer regarding warranty coverage. Customer stated they are the first homeowners and within the one-year warranty period. Verified warranty by taking photos of the closing documents. Tested the oven and found the bake burner igniting unevenlyhalf igniting immediately while the other half took approximately 3 seconds to ignite, causing a gas odor. Adjusted the air shutter (choke) for proper ignition. Tested unit and verified even burner ignition. No gas odor present. Preheated oven to 350?F. Unit operating as designed. Job complete."

"Arrived onsite for u it with sealed system failure. Inspected and found leak at manufacturer lokring from cap tube to drier. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Customer will monitor. Job complete. Used w11504436. ; ordrng 1 W11504436 (Replenishment)"

"Arrived on site to diagnose unit for vent not retracting.Tested unit and found a broken wire. Repaired and secured the wire properly. Tested unit again, but the vent still did not go up or down. Found the push start button to be faulty.Replaced the button and retested the unit. Unit is now operating as designed. Job complete."

"Arrived on site. Removed fresh food evaporator houaing,added silicone in screw holes,added sealer around hole,reassmbeld unit."

"Arrived on site to diagnose unit for not being able to select cycles and an unresponsive console. Unable to enter diagnostics mode. Turned the breaker off for 2 minutes to reset the unit. After restoring power, tested the unit by preheating both ovens to 350?F. Unit tested good. Job complete."

"Arrived on site to unit 724 to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637 Signature did not save"

Arrived on site. Replaced damper control ran diagnostic noise no longer present. Wpw10196393

"Arrived on site for no ice. Ran icemaker harvest test while opening and closing door,at 90 icemaker would lose power,removed kickplate found damaged wire,repaired damaged wires ran harvest test passed,ran fill test passed."

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the electrical had been fixed but that they are still having an issue drying clothes. I tested the unit and found the unit dumbling and heating but found what appeared to be an airflow restriction. Pulled the unit out and found part of the spring vent hose collapsed in on itself, causing a potential airflow restriction. The customer stated that he had tried to clean out the vent because it vents outside. On the other side of the wall, but I did explain that because the unit is tumbling and heating, the only other, the potential issue with drying would be airflow. I did advise the customer that he may need to pull out his dryer a little bit prior to running a cycle or change to a different style vent hose. The customer advise that he will try to deal with what he can and will change vent hoses.If necessary. The unit is working and operating as designed. No parts were installed."

"Arrived on-site for a washing machine that continually drains and won't advance. Inspect a unit and the work area. The customer stated that the machine just continually drains and will not advance through any portion of the cycle. I ran the unit through diagnostics and found F1 E1 (main control failure), F9 E1 (long drain), and F3 E1 (pressure system fault) error codes. I checked the pressure hose and did not find any kinks or debris inside of it, causing an issue. I did find that the customers unit qualifies under a service project to replace the control (W11766193). I replaced the control and calibrated the unit. I ran the unit through diagnostics and found the unit working and operating as designed. Call complete. W11607637."

"Arrived on site to inspect refrigerator with door that is very hard to open occasionally, moisture in RC and unusual noises. Upon further inspection I checked the gaskets and ensured they are making a proper seal. I gained access to the rear of the machine and examined the drain hose and found it to be in good condition with no air gaps. I checked the leveling of the unit and found it to be good. The send and return vents in the Fc are clear. I checked for the compartment valve and found that the unit did not have one. I called techline and was advised that this model does not have one in the design and that occasionally the door can be require more force to open or to open the Fc door first to break the suction due to the design. I advised the customer that unit is operating as designed. SR 7742109122. No parts installed no water leaks leaks observed during service."

"Arrived on site to inspect refrigerator with broken door switch. Upon further inspection, I found that the left door switch was broken. I replaced the door switch and the unit is now operating as designed. No water leaks observed during service. W11396033"

"Arrived on site for a washing machine that won't lock the lid. Inspected unit and work area. The customer advised they were having an issue with the unit starting cycles, and that they tried unplugging the machine and starting again. They said the machine would not l9ck and spin to start the cycle. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. I ran the unit through diagnostics, and I found everything working and operating as designed. I tested the washer on several different cycle selections and found the unit starting and operating as designed. I had the customer attempt to start cycles. Several times and everything appeared to be working and operational. I did advise the customer that it may just be.The customer is holding the start button too long or too short. However, all aspects of the unit are working properly. I advise the customer to keep an eye on the unit and to call us back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for washing machine that is flashing an F3 E1 (pressure system fault) error code and won't drain. Inspected unit and work area. The customer advised that the unit is flashing. This error message and we'll not drain out the rest of the water. I attempted to remove the hose from the pressure switch and got no change in the error message or the drain pump trying to drain. I gained access to the control and checked resistance through the drain pump. I found it reading 17.8 ohms indicating the drain pump was within range. I replaced the pressure switch and tested the unit. I still could not get the unit to drain and it still flashed the F3 E1 error code. I replaced the control and attempted to get the unit to drain in a drain and spin. I couldn't get it to drain. I removed the drain filter and found no debris inside that would be clogging the machine. I found the drain pump extremely hot to touch, indicating the control had been sending voltage to drain. I replaced the drain pump and tested the unit. The un8t began to work and operate as designed. Call complete. WPW10605427, W11201273, and WPW10448876."

Arrived on site to unit 814 for freezing in fresh food and not freezing in freezer correctly. Checked temp staying around 15 in freezer removed cover weak to no frost pattern ordering a new compressor and evaporator ; ordrng 1 W11504449 (Coupler) and 1 W11504419 (Coupler) and 1 W11562258 (Evaporator) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11582592 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler)

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran through diagnostic testing and found that there was low pressure through the spray arms and it was slow to drain. I verified that the heater is operating as designed. I gained access to the sump and removed the chopper cover and found it full of hard food debris which was obstructing water flow. I cleaned out the chopper and about the drain pump outlet and resembled the unit. I re-tested and the unit is operating as designed. No water leaks observed during service and no parts installed."

"Arrive down site for a dishwasher that is not washing dishes and not dissolving soap intermittently. Inspected unit and work area. The customer advised that the unit seems did fill and drain, but that the dishes are not coming out. Clean and soap is being left after the cycle ends. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not recirculate the water. I went to replace the part but found that the part had not been ordered. Ordering the wash motor and rescheduled the customer to 8/6. No parts were installed.; ordrng 1 W11613479 (Pump and motor)"

Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the socket and bulb. The microwave is now operating as designed. W10210871 8206232A

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11700250.

Arrived on-site for washer not filling. Ran unit in diagnostics and everything is working as designed. Educated customer on how the cycles work and how to get hot or cold water. Ran quickwash and it filled as it should. No parts used.

Arrived on-site for microwave not working. Found it not heating. The capacitor has visible damage so I'm ordering W10850446 capacitor for return visit. Also bringing mag and diode. ; ordrng 1 W10850446 (Capacitor)

Arrived onsite and tested unit for leaks. Was advised unit has condensation on the items in the door. Seals are good. Customer worried about food spoiling. Temps are correct. Airflow is good. Cuetomer overloading the unit and alos hi consenstrstionnof vegetables in storage leading to hi probability of spoiling by freezing during the cooling cycle. Provided customer instruct and set the temp to highest temp setting for vegetable preservation. No signer

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer provided a photo of the water, which was located at the front of the unit under the FC door and center of the unit (photo). I inspected the FC section and found no signs of water leaks. I gained access to the compressor housing and inspected the ice maker fill tube and found no leaks, and it appears the fill tube has been replaced at some point as it looks new. I removed the toeplate and inspected the valve and filter housing, and found no signs of a leak. Also found a water line coupler, and it was secured to the lines. I tested the ice maker and water dispenser and found no leaks coming from the unit. I recommended that the customer monitor the unit and if they find water again to check the dispenser area and inside the freezer section for any water. Unit is operating as designed, and no water leaks observed during service, job completed."

Arrived on-site to swap the door. I reversed the dryer door and ran the unit. Everything is working as designed.

"Arrived to unit 11103 for blower motor making noise. Upon arrival, found blower wheel is positioned to vent outwards. Upon closer inspection, found no cutout present to the cabinet for air to ventilate. Also, found damper assembly smooshed to bottom of cabinet causing blower fins to produce noise when running. Advised maintenance superintendent to configure appropriate set up for the unit to either be venting outwards or recirculating. Unit is functioning as designed. No parts needed"

"Arrived to unit 3206 for unit not heating. Upon arrival, found unit making loud humming noise when trying to heat. Inspected diode and found hot to the touch. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

Arrived on-site for a damaged console. I verified the damage and replaced it. Unit is operating as designed.

"Arrived on site to diagnose refrigerator making noise. Customer said noise seems to be coming from the Icemaker. I examined the unit and found evidence of thd icemaker fill tube leaking. Checked fill tube and found it pointed towards Mars and angled away from the cabinet tube. I reattached and routed the tube properly, and silicone it to the cabinet. Verified a proper fill. Removed ice from the fan housing. Unit working as designed. Repair completed."

Arrived on-site for dispenser not draining. I'm ordering W11550898 bezel and W11413407 drawer for return visit. Office to reschedule. ; ordrng 1 W11550898 (Bezel) and 1 W11413407 (Drawer)

"Arrived to 509 to replace previously ordered parts. Upon arrival, proceeded to replaced WPW10384183 thermistor, W11742389 control and W11518204 UI. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit not heating. Upon arrival, customer shows some dishes still have water droplets even after cycle is done. Confirmed customer is use Heat Dry and Extended Dry. Ran diagnostics and found all functions working. Heater pulled 8.2 amps and slowly dropped to 6.5. Confirmed all connections from the control to the thermostat to the heater is present. Confirmed heater reached 250F with temp gun. Showed tenant. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to replace previously ordered parts. Upon arrival proceeded to replace WP8577274 thermistor and WP3392519 thermal fuse. Tested unit and now unit is functioning as designed

"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the unit plugged in and operating as designed. Maintenance advised that the breaker was replaced after the last service call, and the unit tripped again and hasn't tripped since then. I placed the unit in diagnostics and tested all tests provided, and the unit never failed. I gained access to the evaporator and its harness and found a good frost pattern, and in some places, it was wet from testing the defrost element. I found the harness was good with no cuts or shorts. I pulled the unit out to gain access to the main harness at the back of the unit and when I removed the rear cover, I found the harness pinched in between the cover and chassis in three different places causing some of the wires to crimp. I removed the harness from the clips and adjusted it and using some electrical tape, I wrapped the harness to make it more stable then I adjusted the harness in the clips to keep it from getting pinched again. I advised maintenance of my findings and repairs. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to test unit but was unable to access the apartment complex due to a gate. Contacted the customer, who stated they were not home and they would not be able to return in time. Office to call customer to reschedule.; O-emld tckt"

Arrived onsite and replaced the icedoor as well as sealed gapping that the cuwtomer had noticed may be contributing to insufficient production. Unit is now operating as designed. Advised customer on repair. W11261139

"Arrived on site to install wpw 10298258, w p 8577274, 28014, w 11733951, w 11364931, w 10909685, w 11378949. On arrival, install, parts and found dryer would turn on and run up to ten seconds before motor itself.Would turn off. I did verify the voltage going to the motor and found during control losing voltage. Reordering w11364931 motor and w11733951 control. Office to reschedule once availability of parts is known,; ordrng 1 w11364931 (Motor) and 1 w11733951 (Control)"

"Arrived on site to test unit for oven not igniting. Tested unit and found the bottom drawer completely full. Opened the drawer and turned the oven on oven ignited immediately. Preheated oven to 350?F; unit preheated properly and cycled the igniter multiple times to maintain temperature. Advised customer not to overfill the drawer, as items can come into contact with the igniter and cause a short. Job complete."

"WFES3330RS0 Arrived on site for a range not working. On arrival I verified the issue range tripping breaker. I replaced the control board, bake, and broil element then I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. Then I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct product works as it's designed. I recommend client to contact home builder if it happens again to replace the gfci breaker. I also recommend to leave oven on for one hour. Calling whirlpool safety Sr # 7742092995"

"Arrived on site to inspect washer noises. Upon further inspection, the tenant advised that when I plug the unit in, it will start making a growling noise. I plugged the unit in, and immediately, the drain pump came on, telling me that the sensor on the control had failed. I placed the unit in diagnostics showing error codes F3E1-pressure sensor fault, F8E1-long fill, F1E1-main control failure, and F0E5-off balanced load. I cleared the codes and attempted to test the unit, but the drain pump came on again and would not turn off. I advised the tenant and the office staff that I would have to order parts and our office would contact them to schedule a return service. Ordering the main control and valve and will return with all prescreened parts. Unit left unplugged and no water leaks observed during service. ; ordrng 1 W11607637 (Main control) and 1 W11038689 (Valve)"

"Arrived on site to inspect cooktop burner ignitor continuous arcing. Upon further inspection, I plugged the unit in and tested the burners and found all but the front right burner igniting properly and the front right ignitor will arc when there is a flame and when there isn't. When there is no flame and the ignitor is on, all of the burners ignitor are arcing. I removed and replaced the spark module and retested and found the front right burner continues to arc when there is a flame, but not when there isn't a flame. I attempted to clean the ignitor and the cooktop where the burner head rests, and there was no change. I am ordering the front right ignitormand office to schedule return service. No gas leaks were detected during service. WPW10475147; ordrng 1 W10763501 (Front right ignitor)"

"WFW5720RR0 Arrived on site for a washer not operating. On arrival, the client stated low flow showed up on display I ran diagnostic and found error code F8E1 no fill ,long fill. I replaced the water valves then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site to inspect the refrigerator leaking water. Upon further inspection, I found the customer had a towel on the floor at the bottom of the FC door. I pulled the unit out and checked the water lines and valve at the back of the unit, and didn't find any leaks. When I went to remove the front toeplate, I found a sheet of ice in the bottom of the freezer section. I found the water is coming from the FC evaporator drain tube being clogged. I removed the drain tube at the back of the unit and cleaned it out. While removing the ice from the drain pan, I found more debris clogging the drain in the pan and removed it. Tested the drain by pouring hot water from my steamer down the drain, and it is cleared. Unit is operating as designed, and no water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I spoke with the customer regarding the sealed system repair. The customer advised the unit is cooling properly, just not making much ice. After I explained how the unit cools to make the ice, the customer opted to just replace the ice maker and see if it would change anything. While replacing the ice maker, I found the ice maker housing adaptor was not sealing properly where it meets at the back wall. The vent coming out of the wall is square shaped and the new adaptor opening is round. Once I had the new ice maker installed and tested, I cycled power to reset the controls. After I left, I contacted in-house tech support GC and discussed my findings. GC agreed that the unit will need a new adaptor on the ice maker housing and the issue is more than likely the n"

Arrived on site for customer complaint of unit leaking. Found leak coming from tub to drain pump hose. Ordering hose. Owner and tenant not on site to sign. ; ordrng 1 W10802689 (Hose)

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival I verified issue I replaced contol board, bake, and broil element then I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I then rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct. I recommend client to contact home builder if it happens again to replace the gfci breaker. I also recommend to leave oven on for one hour. Calling whirlpool safety Sr # 7742054898"

Arrived on-site to install ordered parts. Installed the hmi and harness. Configured and tested the burners. Unit is working as designed.

Arrived onsite for freezer LED had knocked out and dimmed circuit. Repaired by replacingnfreezer LED using kit w11683243. All LED modules are now the updated design. All checks good.

"Arrived on site to test unit for not dispensing water or making ice, tested unit found valve is activating and ice bin has really thin ice, removed filter and installed bypass, all water flow returned to normal, installed a new filter and tested unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed parts. I replaced harness adapter, led modules, drip pan, and drain extension. After replacing, unit tested good. Parts used w11093718, w11745092, w11457241, and w11683243"

"Arrived on site for customer complaint of unit not heating, found element shorted to ground and heater duct was not set in duct properly, see pictures. I replaced heating element, and cut offs, also reattached heater duct. Unit tested good. Parts used 279973, and wp3387747"

"Arrived on site to test unit for not working properly, plugged unit in and drain pump instantly turned on and would not shut off, inspected harness and did not find any issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11162438"

"Arrived on site. Found freezer door not sealing on right side,removed door and drawers found defective upper bracket rails,found water leaking from drain due to clogged drain extension,bowed fresh food drain pan and broken wires on deli harness unit will need new drain pan with fan motor,deli harness,drain extension, upper bracket rails and main drawer brackets. ; ordrng 1 W11457241 (Drain pan) and 1 W11087438 (Ff fan) and 1 W11745092 (Drain extension) and 1 W11170612 (Deli harness) and 1 W11131390 (Upper bracket LH) and 1 W11161915 (upper bracket RH)"

"Arrived on site, replaced dispenser assembly. W11524106. J Ran diagnostics tests . All checked normal , nomwater leaks detected at time of service . Job complete"

"Arrived on site. Customer changed setting in fresh food to 40 no longer freezing,frost build up on food items in freezer sent pictures to tech support per tech support air leak recommended replacing drain extension and sealing around extension. SR#7742099714; ordrng 1 W11745091 (Drain extension) and 1 212643 (Sealer) and 1 8201711 (Adhesive)"

"Arrived on site to test unit for not working properly, customer stated that she was cooking it all shut off but the clock was still working, inspected connection and found L2 loose causing it to loose power to all heating elements, secured connection and tested unit is now running as designed job complete no parts installed"

"Arrived on site for customer complaint it vent at bottom oven is too hot . Ran preheat @ 350 . Unit is running correct temps and cycling properly . Placed temp prope in vent under door . . Placed thermal coupler in vent at bottom of unit .bump tems up to 400 Readings are 157 after 45-50 . Sr # 7742101033. Tech line advised there are no thermal limits to vent area . No recommendations made , unit is functioning properly. Job complete"

Arrived on site to diagnose unit not powering on or starting. Found unit stuck in drain loop if plugged in. Replaced main control to resolve the stuck in drain loop. Tested unit with new Control and verified all functions working as designed. Repair completed. Parts used - W11608056

Verified drain pump was continously running and pressure switch fault. Removed and replaced control board. Recalibrate washer and ran auto test. U it is functioning normally.

"Arrived on site for RC not cooling. Upon arrival, inspected evaporator cover and found frost buildup near the top section. Proceeded to defrost all ice and found ice near the thermistor. Ohmed thermistor and found 5F warmer than normal range. Proceeded to replace W10316760 thermistor kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Cx started that unit was making a screeching sound and showed video. Also unit was clicking during spin. Removed and replaced clutch and slider and secured drums hose to tub. Tested until with several towels and no screeching noise and tapping noise stopped.

Unit has f7e1 fault code. Missing tachometer signal. Verified basket not reaching target speed. Tested control and ot is fine. Removed and replaced clutch assembly. Ran spin test and washer ramped to target speed.

"Verified dryer making squeling noise used dryerkit on dryer and replaced rollers, belt and tensioner. Ran dryer under load and dryer is not making any unusual noises. Advised cx to not over load dryer with blankets and comforters they can be too heavy and cause drum to thumb or go out if round"

Arrived on site to inspect refrigerator with broken ice bin door. Upon further inspection I found that the ice bin door was broken. I am ordering a new door. Office will verify correct part and schedule return service. No water leaks observed during service. ; ordrng 1 W11452421 (Ice bin door)

"Arrived on site to diagnose washer banging when in use / spin. Examined unit and found both the hub splines ars almost gone, and suspension is worn out and bouncy. Replaced the hub and the suspension. Calibrated unit. Ran high speed spin and found no abnormal noises or banging. Unit working as designed. Parts used - W11130362, W10528947."