Local Reviews
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Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of french door refrigerator too cold. Ran temperature check and found found RC section @31F. Removed icebox and found damper not connected causing damper to stay open. Secured wire. Tested damper. Damper open and closes as intended. No their issues found. All water connections were dry at time of service.
Tyler B.
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on sote for outer door replacement, replaced and tested good. No gas leaks on sote"
Lou S.
DISHWASHER WHIRLPOOL KDTM354ESS3 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer was not using rinse aid. I advised the customer that they would need to use rinse aid in order for the unit to dry properly. I placed the unit in diagnostics with no error codes showing. The unit operated as designed. I recommended types of detergents and rinse aids to use with the unit and advised the customer to purge the hot water before turning unit on. No water leaks observed during service, job completed."
Jerry C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "WRX988SIBM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, dye drier and service port. I vacuumed the system for 15 minutes and then monitored for an additional 15. Verifying the system held vacuum, I charged with the mfg prescribed amount of refrigerant. The unit started cooling and all functions were present. No leaks observed during service."
Kevin B.
WASHER MAYTAG MHW3505FW1 "Arrived on site and found noise customer is experiencing is drain pump running during spin cycle. Washer is in an alcove that amplifies noise of pump. Ran a diagnostic cycle and found no error codes. Washer is operating properly, no water leaks detected at time of service, job complete"
Kevin B.
DRYER MAYTAG MED3500FW0 Arrived on site and started dryer on a normal cycle and found an intermittent rattle in dryer after running for several minutes. Noise went away to quickly to pinpoint and did not come back. Customer had video of noise as well. Added vibration pad under motor but customer will call back of noise returns.
Joseph C.
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for “long dry times and generated F01 error code” complaint. Performed diagnostic test and found unit performing as designed. No saved codes found. Spoke with Leon, at techline (Ref #7724030531). Drying times, that are stated by customer, are normal for this unit, per techline. No leaks detected, at time of service. Customer is still not satisfied with performance/length of dry time and error coding."
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Brandon C.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for customer complaint of unit no completely cycle, found drain pump was faulty, need 2 men to remove stacked dryer. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB)"
Brandon C.
DRYER ELECTROLUX EFME617STT0 "Arrived on site for customer complaint of unit not working, found start windings on motor were bad, ordering motor and blower wheel. ; ordrng 1 134693302 (MOTOR) and 1 5304513609 (BLOWER WHEEL)"
Paul R.
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the range with a gas smell and a hissing sound. I found the oven working as designed. I explained to me that the hissing sound was the oven burner making it’s normal sound. The unit didn’t have a gas leak. I explained to me that the unit needs to be run for about 3 hours at a high temp to burn the inside of the oven out and get rid of the smell they are smelling. Call complete.
Jerry C.
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control, noting that the replacement installed prior was marked as version C and the new one was version D. I tested within service test mode and the unit operated as designed and without generating further errors. No leaks observed during service."
Jerry C.
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to inspect noise during spin. I found the basket would not engage fully and a gear stripping noise could be heard. The cam assembly showed signs of wear and I removed and replaced it. The basket drive hub was then found to not fully engage and it will require replacement. The wash plate could not be removed and I am ordering it as well. No leaks observed during service. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Paul R.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher not draining. I found the drain pump running but no water flowing. The customer has 2 dishwashers with the drain lines tied into 1 disposal. The plumber had put a brass one way check valve between the dishwasher drain lines and the disposal. I found the flapper in the check valve stuck closed. I freed up the flapper and tested the dishwasher. The unit is draining properly. I tightened the door handle on the unit. I advised mr to have these removed and to loop the drain lines because these check valves require more pressure than these dishwasher drain pumps have to continue to work correctly. Call complete.
Robert J.
DRYER MAYTAG MEDB835DC3 "Arrived on job for complaints of noise. Found rear support roller damaged,also needs shaft.; ordrng 1 WPW10359272 (shaft)"
James C.
DISHWASHER WHIRLPOOL JDB8200AWS1 Arrived on site and tested operation. I found the ui not responding. Unplugged unit and disconnected ui. I found the drain pump would run. Unit has failed ui and possibly control. Control and touch panel are covered under warranty but labor is not. I will require the control and panel on return visit as the clips on the back of the control broke and caused the harness from the control to ui to be cut.
Luis M.
REFRIGERATOR GE GSE25GSHJCSS Arrived on site for no light in fresh food. Found unit missing led and bracket ordering new led and bracket; ordrng 1 WR02X28661 (BRACKET) and 1 WR55X26671 (LED)
Jonathan S.
RANGE AMANA AGR5330BAS3 "Arrived on site for range oven light not working and uneven grates. Tested unit and found grates are uneven and no light in unit. Gained access to socket area and tested voltage to socket, found 120 volts. Found socket had grounded out. Removed failed socket and installed new. Will need to replace grates. Schedule return for Monday the 28th. ; ordrng 1 SEESTICKYNOTE (DROP OFF) and 2 WPW10578251 (GRATE)s"
Al R.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher door not working properly. I confirmed the issues were actually with the dispenser door and the rollers on the upper rack and the end cap on the right missing. I will order the following parts W10712395 Adjuster W10861000 Dispenser AssemblyWPW10508950 STOP (rack stopper).NEEDS MORE WORK.; ordrng 1 W10712395 (ADJUSTER) and 1 W10861000 (DISPENSER ASSEMBLY ) and 1 WPW10508950 (STOP (RACK STOPPER RIGHT SIDE )
Thomas L.
WASHER MAYTAG MVWX655DW1 arrived on siteCdcpearson@gmail.com; ordrng 1 W10876600 (drain pump) and 1 W11252738 (STRIKE)
Jerry C.
REFRIGERATOR KITCHENAID WRV986FDEM01 "WRV986FDEM01 Arrived to inspect no lights. I found the lights within the rc ceiling were dim and the fc was inoperative. I removed and replaced the led driver and the issue persisted. I removed the fc module and during testing and after it warmed, it started working intermittently. Office to order module. No leaks observed during service. ; ordrng 1 W11205083 (MODULE)"
Steve C.
RANGE WHIRLPOOL WFE515S0ES0 Arrived site for the unit door handle came off. Customer also advise that the cooking on light is on and will not go away. Tested the unit and found the customer has the door handle and there’s no damage to it but found that the spacers are missing and also the screws. Also found that the switches are defective due to burn spots. Will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WP3149400 (switch-inf RF) and 2 WP3149404 (switch-inf)s and 2 WPW10410341 (spacer)s and 1 WPW10434452 (switch-inf LF)
Kevin B.
DRYER WHIRLPOOL WED9550WW1 "Arrived on site and inspected dryer and found hinge has enough play when door is closed that latch will not engage and door will not register as closed. Took one picture of door closed with light still on. If pressure is applied to the door with the palm of the hand the latch will engage. A new hinge and door would be needed to ensure door is working properly. Door is no longer available to be ordered; ordrng 1 WPW10310366 (hinge)"
Brandon C.
WASHER GE GFW450SPM1DG "Arrived on site for customer complaint of unit not functioning, found faulty pressure switch, ordering switch. ; ordrng 1 WH12X20898 (SWITCH)"
Scott M.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for panels not flush and not even . Found panels are cause and not door itself . Customer is going to have to get ahold of who installed panels . Quick pics . Did find freezer door is missing ordering black flat head screws . Leave with customer for when panels are worked on . Will be going back on MW . Nonwater leaks detected at Time of service .; ordrng 10 W10851443 (screw SIDE DOOR BLACK )s
Scott M.
MICROWAVE JENN-AIR JMC2427DS01 "Arrived on site for door issues . Found left side of inner door not closing properly and hitting switch on left side .. Replaced hinges and interlocks . Still not hitting switch properly . Ordering inner door , arm bracket ,slide arm. Please call to set return date .; ordrng 1 W10737653 (door/mw) and 1 W11214480 (SLIDE ARM ) and 1 WPW10128850 (arm)"
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on site and installed sparky arm. Foundall else operating as designed. Previous spray arm was not engaged and had melted.
Wesley P.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site and replaced damaged panel. All checks good.
Steve C.
WASHER AMANA NTW4516FW2 And on site to replace the outer tub due to leaking water. Replaced the tub and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Diego G.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Scott M.
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for long wash cycles . Ran diagnostics no error codes . Did customer instruct on longer wash times and dry times . No water leaks detected at time of service . Job complete .
Al R.
OVEN WHIRLPOOL MER6755AAW Arrived to inspect range had fire in lower. Removed and replaced the both top and bottom elements. Unit tested as designed.JOB COMPLETE
Jonathan S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site dishwasher bottom rack having rust mark and door rubbing on right hand side. Inspected unit and found not squared. Adjusted leveling feet to square unit up. Found when lower right foot frame did not adjust. Went to loosen mounting screw and found right cabinet split. Had customer sign waiver for moving appliances before loosing screw. Squared frame and tested door operation Found marking on rack (see SD-QuickPic). Will need to replace lower rack. Performed diagnostics mode, no error codes. All operations tested good, no water leaks present. Schedule return for rack on Tuesday. Customer will not be available Tuesday durning 10:45 to 12:00. ; ordrng 1 SEENOTE (SEE NOTE) and 1 W10311986 (dishrack/BOTTOM )"
Al R.
WASHER WHIRLPOOL WFW75HEFW0 Arrived to inspect unit banging. Confirmed the complaint and removed and replaced the shocks. Reassembled unit and unit tested as designed. Water lines were dry at the time of service.
Brandon C.
DISHWASHER KITCHENAID KUDD03DTSS0 "Arrived on site for customer complaint of unit not washing dishes properly, found unit was not dispensing rinse aid on top, and soap dispenser on bottom. Ordering 2 dispensers. Parts are discontinued ; ordrng 2 99003698 (dispenser)s and 1 CNOTE (OFFICE TO RESCHEDULE )"
Thomas L.
ICE MACHINE WHIRLPOOL KUIS185JWH2 Arrived on site for no ice condition. Tested unit and found that the recirculation pump has failed. Replaced recirculation pump. Operations are now normal. Water connections are dry. Customer must run clean cycle after this repair.
Steve C.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to replace the compressor, UV dryer, and the access valve due to the unit not freezing. Replaced all parts and added refrigerant. No refrigerant leak present. Unit is working properly and no water connections to the unit."
Al R.
RANGE WHIRLPOOL WCC31430AW02 Arrived to inspect front burner issue. Confirmed the complaint and installed new surface element burner. Tested unit and unit tested as designed.
Wesley P.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found control shorted and no function. Replaced control. Tested unit all checks good.
Brandon C.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit making a loud noise, I ran diagnostic test, everything passed in diagnostic mode. Ran 1 full harvest cycle, found the noise is coming from the ice cracking during hot gas release. I upped the size of ice cubes in diagnostic mode. Unit tested good."
Jerry C.
MICROWAVE WHIRLPOOL WMH53520CB6 WMH53520CB6 Arrived to inspect door errors. I verified the unit displaying open and close door errors and I removed and replaced both interlock assemblies. I tested the unit and it operated as designed.
Arthur B.
DRYER KITCHENAID KEYS850LQ0 "Arrived onsite for customer complaint of dryer belt broke. Installed new dryer repair kit. Reassembled and tested unit. Unit now heats and tumbles as intended. No other issues found."
Jerry C.
DISHWASHER KENMORE 665.12773K311 "665.12773K311 Arrived to inspect dishwasher not completing. I found the unit had a sump seal leak and it was causing water to short out the speed controlled drain pump and causing failure. The unit will require the sump and gasket assembly . No leaks of the water supply observed during service. ; ordrng 1 WPW10455268 (sump and seal assem)"
Lou S.
DRYER WHIRLPOOL WED5000DW2 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the press to start relay switch and installed a clip to the right side of the console and installed a door handle and tested the unit. Unit operates as designed. No lint observed during service, job completed."
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived to inspect refrigerator puddling water on the customers floor. Confirmed the complaint and noticed the freezer cabinet had several air gaps on the bottom , left and right sides. I used sealant to seal the air gaps. Broke the ice and removed it from the unit. I also removed the evaporator cover and cleared the drain tube with my steamer. The clogged evaporator drain was cleared.All water lines were dry at the time of service. COMPLETE."
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to install previously ordered part. Removed and replaced the solenoid and unit no produces cubed ice. Unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Al R.
WASHER ROPER RTW4516FW2 Arrived to inspect unit making noises and not filling all the way and draining before load is washed. Discovered the unit is not filling in time and washer simply drains. Ordering W11210463 water inlet assembly. There is n issue with the cold water valve at the faucet. Customer will have Fort Hood Housing work on valve.Unit not grinding as previously stated.NEEDS MORE WORK next schedule is Monday 1/28/19. ; ordrng 1 W11210463 (WATER INLET ASSEMBLY )
Arthur B.
OVEN WHIRLPOOL GBS277PDB1 "Arrived onsite for customer complaint of wall oven not coming on after self clean. Removed control and found thermal fuse faulty. P&L are as follows; WP4451042 (Thermal Fuse) $29.99,WO380 $$159.99. Removed and replaced thermal fuse. Reassembled. Tested unit. Both upper and lower ovens began heating. No other issues found."
Luis M.
REFRIGERATOR WHIRLPOOL MRT311FFFH00 Arrived on site for no cool in fresh food. Found fan motor not running good voltage 120vac at harness diagnosed failed Evap fan motor. Installed new motor powered unit on fan running unit working as designed.
Brandon C.
COMPACTOR KITCHENAID KUCS02FRSS0 "Arrived on site to replace fan motor, after I replaced filter fan motor, unit tested good."
Robert J.
WASHER KENMORE 110.449362 Arrived on job for complaints of noise found shocks worn Needs shocks ; ordrng 4 WP8182703 (shock-absr)s
Scott M.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for not able to fill dispenser . Ran diagnostics test all checked normal . Removed door and found tank is completely full and ran another test . All checked good with dispenser . Customer is using oxi clean rinse aid which is clear . With the clear liquid , customer can’t tell with the window in dispenser its full . Recommended to switch to a colored rinse aid . No water leaks detected at time of service .job complete .
Lou S.
RANGE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave venthood light not turning off. Tested unit with new light, unit light would not turn off. I removed and replaced the main control and tested the unit. Unit operated as designed and the light came on on the high, medium and low brightness and turned off. Job completed."
Kevin B.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site and replaced counsel diagnosed by previous technician, insured oven is running and is connected to Wi-Fi, job complete."
Thomas L.
ICE MACHINE KITCHENAID KUIS155HB53 Arrived on site for no ice production. Turn on unit to find all operations were functioning but the evaporator has lost its refrigerant due to a leak. Oil and flaking green metal were evident. To replace the evaporator and compressor was a $1500 estimate. The unit is 17 years old. The customer will look at new units before deciding what to do. Water connections are all dry.
Al R.
RANGE AMANA JB650DT1BB Arrived to install previously ordered parts. Removed and replaced the RF infinite switch and the FR 12” burner.Tested unit and unit tested as designed.All 5 burners worked see SD picJOB COMPLETE
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect frost issue in refrigerator. Upon further inspection, the contents in the rc section were removed and I removed the Evap cover and found a nice frost pattern on the evaporator. Customer concern was a small puddle of water in front of the evaporator cover on the bottom of the rc cabinet had frozen over. I placed the unit in diagnostics and checked the thermistors and both were good. I tested in service test #4 and the unit operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Lou S.
DRYER MAYTAG MEDB765FC0 "arrived on site to install previously diagnosed and ordered parts. I replaced the motor, drive belt and tension pulley. The motor was making loud screeching noise due to too much torque on the motor; the tension pulley was slightly bent and causing the belt to rub against the side wall of the pulley roller which caused the belt to begin to fray. I tested the unit and it operated as designed with no more unnatural noises. No lint observed during service, job completed."
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice and u it shutting itself off. Diagnosed main control shutting itself off and staying off. Ran diagnostics for no ice,good air flow from fan no errors on icemaker ran fill test no water. Removed icemaker housing found heater not fully on tube defrosted tube, installed heater correctly to tube.ran fill test passed. Diagnosed unit will need main control due to unit shutting off. Installed new main control."
Wesley P.
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site and found front left burner inconsistently igniting. Ordering cap and head to repair. ; ordrng 1 W10299236 (CAP KIT) and 1 W10406243 (BURNER HEAD)
Tyler B.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for adjuster replacement. Replaced adjuster and leveled unit and tested good. No leaks on site
Jerry C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "WRS321SDHZ01 Arrived to instal parts. I removed and replaced the compressor, dye drier and service port and vacuumed the system. Holding vacuum for 15 minutes, I charged with the MFG prescribed refrigerant charge. The unit started cooling. No leaks observed during service."
Steve C.
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site to replace the spark module control due to the bake or broil will not ignite. Replaced the control and tested the unit. Unit works properly and no gas leak present.
Steve C.
DRYER WHIRLPOOL GEW9200LW0 Arrived on site for the unit is not heating. Tested unit and found the cut off fuse Has no continuity. Replaced the cut off using test the unit. Found the airflow to the outside has a restriction. Remove the lint buildup blocked and there is proper airflow. Advise the customer to clean the air vent every six months. Unit works properly and job complete.
Al R.
DRYER WHIRLPOOL WED8500DC1 Arrived to inspect unit other no power. I checked voltage at the wall and got 247. Plugged in the dryer and unit ran. Dryer cycled up to 235 degrees with vent tube off and climbed to 248 with the dryer vent tube on. Problem is with the duct system/ ventilation system. While testing the unit the display flashed 777 and flickered. I removed and replaced the control board and unit tested as designed. Cleaned up all lint near control panel and advised customer to have vent system professionally cleaned.JOB COMPLETE
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for broiler not getting hot. Pulled unit out and removed back cover and found wire disconnected to broiler. Secured connection test unit and unit test good. Broiler turning nice and red.
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found unit completely shut off. After rebooting everything kicked on and checked OK. But will need to order ui and main control to repair unit. Factory order part office to reschedule; ordrng 1 W10822647 (UI) and 1 W11172798 (MAIN CONTROL )
Tyler B.
DRYER WHIRLPOOL WED9200SQ1 "Arrived back on site for control replacement. Replaced control and Testd good, unit now running.
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for fresh food evaporator incased in ice. Defrosted fresh food evaporator,installed new thermistors to side wall and evaporator,secured thermistor to correct location on suction line,added sealer to large gap between water liners on liner. Reassembled unit checked air flow unit working as designed."
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for broken wore on fill tube. Removed faulty fill tube installed new fill tube found fill tube ordered was wrong and damaged will need to order new fill tube; ordrng 1 W10917894 (FILL TUBE )
Paul R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not cleaning the dishes. I checked stored error codes and found an F4E3 & F7E1. I ran the diagnostics cycle and found 117VAC to the pump and it not running. I replaced the pump and motor and ran the diagnostics cycle again after clearing the stored codes. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Brandon C.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 "Arrived on site for customer complaint of unit not dispensing ice, found auger motor tested good, found auger inside of ice container was locking up when calling for cubed ice. Ordering ice container. ; ordrng 1 241860803 (ice container asm)"
Joseph C.
REFRIGERATOR GE GSS20GEWPWW "Arrived on site for “freezing in fresh foods area” complaint. Per previous diagnosis, removed and replaced fresh foods thermistor and lower freezer thermistor. Control has been changed, as well. Unit is performing as designed. No leaks detected, at time of service."
Steve C.
DISHWASHER MAYTAG MDB7749AWQ2 Arrived on site for the unit control panel lights are not working properly and will not start. Found the normal light and the start will not turn on. The unit will need a new control panel W10811150. All water connections were dry at the time of service.; ordrng 1 W10811150 (panel-cntl )
Brandon C.
DISHWASHER GE GDT545PSJ0SS "Arrived on site for customer complaint of dishwasher not heating, I pulled unit out tested heating element and high limit fuse, both tested good. Quoted customer for control board, they are going to add rinse aid and if problem continues will call us.
Steve C.
WASHER MAYTAG MVWB765FW0 Have on site for the unit is leaking water inside the unit when the unit is off. Tested the unit in diagnostics and received error code F3E2 valve thermistor short. Replace the valve housing and tested the unit. Unit works properly and all water connections were dry at the time of service.
James C.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and installed new thermistor and verified all ice defrosted from evaporator. Tested operation and found unit working properly. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL GU2275XTVY2 Arrived on site to test unit for start button not working. Test unit and found shorted panel. Replaced panel test unit and unit filling with water and washing and draining. Job complete no leaks present at this Time.
Thomas L.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for poor washability concerns. Tested unit and found that unit has a washer pump that is not pumping hard enough and a drain pump that is very noisy. Will order and replace. Water connections are all dry. ; ordrng 1 W10914557 (pump-drain)
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived to inspect icemaker not dispensing ice properly. Confirmed the complaint and removed and replaced the Ice contnr. Unit works as designed. All water lines were dry at the time of service.JOB COMPLETE
Thomas L.
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for Noisey operation. Tested all components in diagnostics multiple times for sound levels. The insulation on the high side line was loose and free to move around during operation. Secured insulation. All operations and sound levels are now normal. All-water connections were dry. Entered property and home via codes supplied by customer. Closed garage and front gate after repairs.
Thomas L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for Noisey operation and warm temperatures. Arrived to find that the customer has turned the unit off. Turned unit back on and all the operations started properly. Can not determine any problems at this time.Scott.patti@gmail.com
Scott M.
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for unit dispensing wrong temp water ( hot when cold is selected,cold when hot ) . Ran diagnostic and found plumbing is backwards . The red handle (hot ) is actually cold water and the cold ( blue ) is hot . Switched hoses at back of unit and all checked normal . No water leaks detected at time of service . Job complete ."
Brandon C.
WASHER GE GTW460ASJ7WW "Arrived on site for customer complaint of unit not functioning properly and not finishing cycles, found gearcase leaking oil, shifter faulty and control not responding. I replaced all parts, unit tested good."
Jerry C.
DRYER MAYTAG MGDB725BW0 "MGDB725BW0 Arrived to inspect no heat. I found the unit would not ignite or energize the igniter. The thermal fuse tested open and I removed and replaced it and tested. The unit heated and cycled as designed and I verified venting with good flow. Operational test good, no gas leaks detected and lint removed fro chassis."
Luis M.
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Arrived on site for no cool. Power cycled unit from ui unit will not power on ran diagnostics during diagnostics unit shutting on and off. Reset power from outlet unit powered on diagnosed faulty main control. Installed new main control,powered unit on ran diagnostics unit passed. Unit working as designed.
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on job for complaints of door handle, was broke. Replaced door handle tested functionality passed."
Luis M.
REFRIGERATOR/TOP GE GFD28GSLESS "Arrived on site for no ice. Called tech support ran diagnostics icemaker ran through a harvest no water to icemaker valve energized. Removed tubing from valve,diagnosed frozen fill tube per tech support heater on fill tube insulated in door ordering new fresh food door. Will need 2 hrs for repairs; ordrng 1 CNOTE (2 HRS) and 1 WR78X26435 (DISPENSER DOOR)"
Brandon C.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived on site for customer complaint of ice maker in freezer not working, found bad ice maker, I replaced ice maker, unit tested good."
Kevin B.
WASHER MAYTAG MVWB835DC3 "Arrived on site and found error code for long fill, overload, and inlet water temp fault. Found Coldwater valve is not engaging, hot water is working properly. Replaced valve and cold water is now flowing correctly. Discussed correct loading procedure and advised smaller loads a be a good idea to prevent the overload error. Customer is also experiencing washer physically moving but this did not happen without clothing in it, there was no saved unbalanced load error, and when I loaded the previous Clothing. Took pictures of the load size customer is washing. No water leaks from connections at time of service."
Paul R.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived onsite for the dishwasher that has a black film building up on the interior tub. I found the entire tub and inner door with a rust type of film on it. I tested the machine in diagnostics and found no stored error codes. The machine almost completed the cycle and the pump stopped when it should have been running and the unit completed the rest of the cycle. I ran the diagnostics cycle again and the pump didn’t start up immediately. The pump started after the detergent door opened and ran the remaining time of the cycle until the unit drained. The pump has voltage to it the entire time so something in the pump motor is shorting out. I replaced the pump and motor. I tested the unit in diagnostics and it completed the cycle and worked as designed. I started a cycle using an Affresh tablet to clean the inside of the machine for the customer. Call complete.
Joseph C.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for “door close error” complaint. Inspected unit and found switches and interlocks faulty. Removed and replaced interlocks and harness. Tested unit.unit is performing as designed.
Tyler B.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for unit making loud noise, plugged in unit , unit filled, ran pump was loud, replaced both pumps. Reinstalled and tested. When unit went to cool compressor was knocking extremely loud. Ordering sealed system repair ; ordrng 1 CNOTE (3HR WINDOW) and 1 CNOTE (OFFICE RS) and 1 TJ90SF8404 and 1 W10124096 (fan,motor) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Tyler B.
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for lid lock issues, found lid lock tab broken. Replaced lid lock and tested good, no leaks on site"
Jerry C.
DRYER WHIRLPOOL WED8500DC2 "WED8500DC2 Arrived to inspect no power. The unit had DC voltage present on both the 5 and 12 VDC supplies, per test 1 in the service manual, after verifying correct line voltage supply to the unit. Verifying power to the UI, I removed and replaced it and tested. The unit worked as designed and all functions were present. I noted a slight amount of moisture at the front of the unit and suspect it from cold air from the venting condensing within the chassis and advised the customer. No leaks observed during service and lint removed."
Al R.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived to install previously ordered part. Upon arriving I observed the KEY STUCK ERROR CODE. Since the control had just been replaced, I called WHIRLPOOL Tech line andSpoke with Kurt. I was told to check the wiring harness, which all connections were secured to the control. Kurt advised me check for proper ventilation from upper oven.Kurt then advised me, he would not be good to replace because the customer would get the same error code. He said the condensation from the food would duplicate the error code in the unit. Customer not happy with results of the unit and will call Whirlpool customer service SR 7724023689."
Arthur B.
ICE MACHINE KITCHENAID KUIS18NNXW0 "Arrived onsite for customer complaint of ice machine not producing ice. Observed ice machine and found good ice slab forming. Found good water air and air flow to unit. Advised customer, no issues found at this time. All water connections were dry at time of service."
James C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. I found the oven door not square with oven and ui display blank. I found that the thermal fuse has failed. Installed new thermal fuse and teased operation. Unit is heating properly but will need new outer door to complete repair. ; ordrng 1 W10577911 (oven door glass)
Lou S.
VENTHOOD UNKNOWN UXT4230ADS2 "arrived on site to inspect venthood fan making noise. Upon further inspection, I turned the fan on and on low speed the fan begins to make a loud vibrating noise. I removed the fan blade and found that the shaft was loose causing vibration. The customer provided a copy of his closing documents for warranty verification. I removed and replaced the fan motor and tested, and the unit operated as designed. Tested the lights and they worked as well. I advised the customer of my findings. Job completed."
Paul R.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived onsite for the refrigerator not cooling correctly. Mr stated the LED lights stop working and when this happens the dispenser will not work but the UI and the deli UI are both lit. Mr also described hearing the 3 way valve going to home position constantly when this happens indicating the unit is loosing power and resetting itself. I found the FC at 0 degrees and set at 0 degrees. I found the RC at 32 degrees when set at 37 degrees and still cooling. I had to set the UI at 40 degrees to get the unit to turn off. I found the UI very dim. Ordering and replacing the LED control, the UI control, and either the fan and harness or the main control depending on the thermistor reading on the return visit. But because of what the controls are doing, ordering the rest of the controls just Incase. Ordering C-notes, W10804160 CNTRL-ELEC & WPW10624574 CNTRL-ELEC. Returning with all the other prescreened parts.; ordrng 1 C-NOTES (THE OFFICE NEEDS TO RS THE
Arthur B.
RANGE WHIRLPOOL WFE550S0HZ0 Arrived onsite for customer complaint of freestanding range LF element not coming on. Removed back panel and found LF infinite switch shorted. Removed and replaced switch. Reassembled and tested. LF element work as intended. No other issues found.
Paul R.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for the refrigerator with a no ice condition and the dispenser is leaking water. I found the dispenser with a very slow drip just from the air on the downside of the loop in the line at the dispenser.I removed the dispenser facia and tightened the water line in the guide. I found the ice maker with a defective motor. I replaced the ice maker and the unit went into a harvest and filled with water. The dispenser never dripped while I was completing the job. There were no water leaks present at the time of service. Call complete.
Kevin B.
REFRIGERATOR WHIRLPOOL KRMF706EBS00 "Arrived on site and inspected refrigerator and found filter reset switch is not being engaged when filter is lifted back up into housing. Added a spacer in between switch and housing and switch is now being engaged properly. No water leaks from connections at time of service, job complete"
Tyler B.
REFRIGERATOR MAYTAG MSB26C6MDH00 "Arrived on site for no ice. Found ice make dry. Ran diag and found air was trapped in the line, filled ice maker and tested good, no leaks on site"
Jonathan S.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Arrived on site for refrigerator not dispensing water or making ice. Performed diagnostics and checked water pressure. Found little amount of water through dispenser. Checked at filter housing and found pressure. Quoted customer on water filter, customer approved. Removed water filter and installed new. Cycled ice maker and found ice fingers broken and not allowing to complete cycle. Removed ice maker and found fill tube frozen. Removed ice blockage from fill tube and installed new ice maker. Cycled ice maker and monitored cycle. Found water not making to ice maker. Found water line to connected to fill tube. Corrected fill tube and added reinforcement to fill tube. Cycled ice maker. All tested good, no water leaks present.
Kevin B.
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site and rebuilt washing machine, replaced gear case, motor, actuator, agitator and drive belt. Washer is no longer making a noise during the test cycle. No water leaks from connections At time of service, job complete."
Kevin B.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and inspected washer and found tub/basket is shaking and knocking against inside of cabinet surround. Found that basket assembly is not centered properly and raised front feet in order to provide the correct spacing. Washer is on the second floor and sits in a plastic drip pan. Also centered it inside of drip tray to prevent cabinet from making contact with Drip pan. Washer is now shaking the normal amount during the high spin cycle. No water leaks from connections at time of service.
Leonardo C.
RANGE WHIRLPOOL KDRS463VSS00 Arrived on site to test unit for F8E0 error code. Replaced blower. Test unit after replacing blower unit heated to 350. Job complete no more error code.
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site and found unit motor dead. Ordering sump and motor. ; ordrng 1 W10837401 (SUMP AND MOTOR)
Brandon C.
DRYER MAYTAG MED5500FW0 "Arrived on site for customer complaint of unit not heating, found bad element, once I replaced element unit tested good."
Thomas L.
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site estimate for no operation. Found that the unit works but the cooling fan has failed. The unit will need a new cooling fan. Due to the venting of the unit and the glass stove top underneath the unit it will be best to have two people to do this job. Office will re-schedule the repair.; ordrng 1 2MANJOB and 1 CNOTES and 1 W10892388 and 1 W11221051 (CONTROL)
Wesley P.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and replaced damaged oven ottom. All checks good.
Diego G.
WASHER WHIRLPOOL WFW3090GW0 Arrived on site. Check for no operation issues. Found display not reacting. Will need to replace display and main control board at the same time. PSP. Office to reschedule; ordrng 1 W10778832 (CONSOLE ) and 1 W10840664 (MAIN CONTROL )
Joseph C.
RANGE WHIRLPOOL WFE515S0EB2 "Arrived on site for “dented cooktop” complaint. Inspected unit and found cooktop dented, on left side. Removed and replaced cooktop. Unit is performing as designed."
Al R.
WASHER MAYTAG MVWB880BW0 "Arrived to inspect washer with F51 error code. Service tested the unit and unit gave F51. Disassembled the tub and found several coins and a towel between the inner and outer tub. Removed the debris, reassembled and tested the unit and unit tested as designed. JOB COMPLETE"
Lou S.
WASHER MAYTAG MVWB725BW0 "arrived on site to install previously diagnosed and ordered parts. Due to the bearing Belize seized together, I removed the outer tub/bearing and replaced it. I removed and replaced the stator as it was cracked and removed and replaced the suspension as a rod was bent. Once I had the unit back together, I tested it in diagnostics and it operated as designed. I tested in manual test mode on spin and agitate and it operated as designed. No water leaks observed during service, job completed."
Lou S.
RANGE WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop burners flames. Upon further inspection, I tested all of the burners and they all operated as designed. The front left burner flame was a little too low so I adjusted it to the correct height on the low setting. No gas leaks detected during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice. Found ice in bin however ice is melted and stuck together. Found dispenser missing ice door,removed ui found no ice door in dispenser compartment ordering new ice door assembly. Return apt set for wed 1/29; ordrng 1 W11189145 (ICE DOOR)"
Thomas L.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for no operation. Tested unit and found that the motor would hum but not turn the drum. Disassembled unit and found that the front motor clip was disconnected. Reinstall front motor clip and tested. Operations are normal. Vent in dryer in the house are new and clean.
Brandon C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit malfunctioning, found deli drawer control and wires had corrosion, shorted out controls. Ordering drawer and controls . 1 W10815669 (dor-fip ss) and 1 WPW10675033 (cntrl-elec)"
Jerry C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "WRS555SIHZ00 Arrived to inspect no ice. I found the ice maker fill tube frozen deep within the water spout. I tested ohms of the shared light blue and white connections at the bottom of the door and measured 6.32 KOhms, but there is not information available to the expected ohms at that point and that is likely s good reading. Service test mode does not list the ability to engage the heaters within the ice maker area, but I did read a steady 6.8 VAC with the unit running in normal mode. I removed the ice tested and verified ice maker fill and advised the customer to contact us if there are further issues. No leaks observed during service."
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS0 "arrived on site to inspect microwave no power. Upon further inspection, I found the unit with no power. I verified the fuse was good and it was. When I inspected the control, I found one o the diodes on the control had been shorted. I removed and replaced the main control and installed the new bulb and tested the unit. It operated as designed. I advised the customer that parts/labor have a one year warranty. Job completed."
James C.
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived on site and found ice accumulated on bottom of fresh food liner and drain clogged. Removed ice and steamed the drain from the top and bottom and tried pouring water down the drain and found only a trickle of water would run through the drain. Called tech line and spoke to Dustin #7724007502. I was unable to get a zip tie to run through the drain from the top or bottom of drain. Drain is restricted and is not a replaceable part. Per tech line no recommended repair and the customer shot call Whirlpool customer care to discuss options. I replaced the evaporator cover due to it has cracked this last time from the ice accumulation in the drain pan. Job complete
Thomas L.
WASHER GE WCVH4800K2WW Arrived on site for unit not starting. Found that the unit had a failed door latch assembly. Replaced and tested. All operations are normal and all connections are dry.
Joseph C.
OVEN WHIRLPOOL WFG530S0ES1 "Arrived on site for “erratic heat concerns” complaint. Inspected unit and found sensor and control to be faulty. Removed and replaced sensor and control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Scott M.
WASHER WHIRLPOOL WTW7800XL0 "Arrived on site and found bearing has failed . Will need to order tub , unable to to remove bearing from outer tub without damaging tub . No water leaks detected at time of service . Will need autho . ; ordrng 1 AUTHO and 1 W10193886 (tub outer)"
Robert J.
OVEN KITCHENAID KODE300ESS04 "Arrived on job to install blowers. Parts installed tested functionality, passed"
Paul R.
MICROWAVE WHIRLPOOL KMHS120ESS1 Arrived onsite for the microwave with the door out of alignment. I found the door sagging at the control panel side because the hinges were twisted. I straightened the hinges and the door is level. I tested the unit and it is working as designed. Call complete.
Paul R.
WASHER MAYTAG MVWB980BW0 "Arrived onsite for the washer getting a 5D error displayed. I questioned ms about the error and she stated the unit kept displaying an SD and LD message. I ran auto diagnostics and found the drain pump struggling to pump water but it did drain the tub but took to long causing the LD message. I explained to ms that this would also cause the SD message to appear because when the tub started in a spin the basket would still be in contact with water. I replaced the drain pump and tested the unit. The unit started pumping the water out very fast for about 10 seconds and the water just stopped flowing with the pump still running. I removed the basket and found a baby bib had been sucked into the filter hood. I removed it, reassembled the unit and ran auto diagnostics again. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Scott M.
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for cooling issues . Found compressor not kicking on . Checked pins on compressor got proper ohms. Getting proper voltage to inverter both ac &dc . Ordering inverter . No water leaks detected at time of service . Return 1/30. Will return with control , customer is aware there is small chance control kit may be needed ; ordrng 1 W10629033 (inverter box)"
Arthur B.
ICE MACHINE KITCHENAID KUIS18PNZB0 Arrived onsite for customer complaint of ice machine not producing ice. Tested unit and found water valve not letting water in. Removed and replaced water valve. Reassembled and turned water supply on. Water now enters unit. Good ice slab began forming. No other issues found. All water connections were dry at time of service.
Tyler B.
DISHWASHER MAYTAG MDB8949SAM1 "Arrived on site for unit control panel not responding and ending cycles. Found panel has shorted. Replaced and tested good, no leaks on site
Tyler B.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on sote for prior diag parts,replaced both spray arms .and tested unit is now spinning, no leaks on site"
Kevin B.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and replaced spray arm diagnosed on previous visit, insured dishwasher is installed properly and leaning back slightly. Ran a diagnostic cycle and confirm all operations are correct. No water leaks from connections at time of service, job complete"
Brandon C.
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for customer complaint of unit taking to long to dry, found faulty cutoff, element tested good, air flow was good. I replaced cutoff, unit tested good."
Arthur B.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived onsite for customer complaint of OTR microwave not coming on and light flickering. Removed vent cover and found fuse blown. Also found interlock switches burnt. Removed and replaced upper interlock,3Way,NC,NO switches and fuse. Reassembled and powered on. Unit comes on as intended. No other issues found."
Steve C.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Arrived on site to replace the compressor, UV dryer, and the access valve due to the unit not cooling. Replaced all parts and added 4.8 ounces of refrigerant and tested the unit. Unit is working properly and no refrigerant leaks present. No water connections to the unit."
Tyler B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for unit buzzing, found latch buzzing, replaced latch and still buzzed, found control sending low voltage to latch. Will need control to complete.; ordrng 1 CNOTE (OFFICE RS) and 1 W11261167 (CONTROL)"
Thomas L.
WASHER MAYTAG MVWC416FW1 Arrived on site for unit leaking water. Tested unit and found water marks on floor. Check unit and found loose hose clamp at pump. Reposition the clamp and tested and all water connections are dry.
Paul R.
OVEN WHIRLPOOL WFG525S0HB0 "Arrived on site for the range to replace previous diagnosed parts. I found the gas valve good. I tested the burner and found the flame floating. I closed the air shutter down to get a proper flame. I found the DSI control that was replaced locking out after one ignition try and never retrying. I had 121 VAC from the main control to the DSI control. When I pushed on the connector at the control to check voltage the unit tried to ignite again. When pushing on the ignition harness the unit stopped trying to ignite and the burner stayed lit and there was 11 VDC going to the gas valve. The unit stayed lit for about 1 minute and the voltage dropped out to the gas valve with voltage still going from the main control to the DSI control. The DSI control needs to be replaced again along with the ignition harness. I am also bringing another ignitor just incase because the one on the burner is bent. Ordering C-notes, W11161843 HARNESS, W11162730 MODULE-SPK, & WP9758079
Paul R.
OVEN WHIRLPOOL GBD307PRB01 Arrived onsite to replace the previous diagnosed parts. I installed the rebuilt control and tested the oven. I tested the unit in bake and broil modes. The unit is working as designed. Call complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for refrigerator freezing items in RC and not making ice. Measured temperature in FC at -5° and RC at 22°. Tested thermistor resistance at 27k ohms. Called tech support and spoke with Scott, was advised to replace control. Removed failed control and installed new. Inspected ice maker and fill tube and found fill tube frozen. Removed ice from fill tube and cycled ice maker. Found no water getting to ice maker. Gained access to inlet valve and cycled ice maker with tube disconnected. Found valve operating correctly. Cleared tube at valve to ice maker and cycled again. All tested good, no water leaks present. (SR#7724008015)."
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for the refrigerator with the inside and the outside lights out. I questioned mr about the issue because the unit was working when I arrived. Mr stated that the inner LED lights would all go out and the deli UI would be out. Mr stated that when this happened he reached in the deli drawer and moved the harness and the deli UI came back on but the LED lights only came on once. Need to replace the deli UI, deli UI harness, and the LED control because apparently the harness has an issue and the controls are not communicating. Ordering C-NOTES & W11170612 HARNS-WIRE. Will return with the two prescreened controls.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 W11170612 (HARNS-WIRE)"
Robert J.
RANGE AMANA AGR5330BAS3 "Arrived on job to replace door. Replaced, tested functionality,passed."
Luis M.
REFRIGERATOR KITCHENAID KSSO48QTB00 "Arrived on site for not dispensing ice. Found auger motor shaft stripped diagnosed faulty shaft,installed new shaft assembly tested ice dispenser,ice dispensing unit working as designed"
Jerry C.
DRYER MAYTAG MEDC215EW1 "MEDC215EW1 Arrived to inspect paint issue. I found the paint was incorrectly applied and easily coming off at the ear of the drum. I removed and replaced it and tested. Operational test good, no lint within newer chassis."
Diego G.
DRYER MAYTAG MED3500FW1 Arrived on site. Checked for noise issues. Found a lot of vibration coming from motor. Replaced motor and blower wheel and added sound pads. Noise much better but still has noise occurring. Will need more sound pads to try to minimize noise. Rescheduled for 1/29/19; ordrng 5 W11113654 (SOUND PADS )s
Diego G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Replaced thermistor harness with evap motor. Repositioned thermistor in correct spot and added silver tape. Instructed cust to allow 24hrs for unit to cool down all the way. No leaks present. Job complete.
Lou S.
OVEN WHIRLPOOL WOS51EC0AB03 "arrived on site to inspect oven fan not turning off. Upon further inspection, I placed the unit in diagnostics and checked error codes and there were none. When I cancelled out of diagnostics, the unit fan turned off. I turned the power off to the unit and tested the thermostat and it was good. I tested ohms to the fan and it was good. I turned the power back on to the unit And when I tested voltage to the fan from the control, there was none and error code F1E1 appeared on the display and the unit had no functions. I removed and replaced the main control and tested the unit according to the tech sheet and the unit operated as designed. Job completed."
Scott M.
DRYER WHIRLPOOL WGD8500DC Arrived on site for another call . Nothing wrong with dryer .no charge .
Arthur B.
DISHWASHER FRIGIDAIRE FGID2466QW6A "Arrived onsite for customer complaint of dishwasher leaking from bottom. Removed toe panel and signs of rodent infestation. Tested unit and found water leaking from fill hose. From inspection, look as if a rodent chewed thru fill hose causing the leak. Advised Frigidaire will not cover service call and this is to treated as a COD call. Also advised that no warranty will be implied on replacement since issue was caused by rodents.; ordrng 1 154446002 (tubing)"
Jonathan S.
VENTHOOD WHIRLPOOL UXT5230BDS1 Arrived on site for venthood light cover broken. Inspected unit and found cover from light broke and light bulb missing. Replaced light socket assembly. Tested unit operation and all tested good.
Jonathan S.
VENTHOOD WHIRLPOOL KXW9736YSS0 "Arrived on site to install previous diagnosed part. Removed faulty motor and installed new motor assembly with capacitor. Tested operation, found not much sound change between low and medium. Checked amp draw and found on low amp draw is 1.8, medium is 3.8 and High is 3.2 . Measured amp draw first trip out and was around same amps. Called tech support and spoke with Rich he stated (SR77240233480). He stated motor may not be compatible to fan. Will need to put in part research. Picture are attached to SD-QuickPic. If correct motor will need to replace motor and switches again. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (PART RESEARCH AND SCHEDULE ) and 2 W10853393 (SWITCH )s and 1 WPW10294006 (MOTOR )"
Paul R.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite for the refrigerator with the doors not level. I adjusted the leveling feet and now the doors are level. Call complete.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "When I ask the dispenser to dispense water, it also dispenses ice at the same time. Both controls have been replaced. If I disconnect the ice paddle at the UI, the water dispenser works properly. Will order new left fresh food section door.; ordrng 1 W10862413 (dor-fip)"
James C.
OVEN WHIRLPOOL WFE515S0ES0 Arrived on site and tested operation. I found the oven to be 15 degrees hotter than set temp. Calibrated unit down 10 degrees and found temp to only average 3 degrees above set temp. Unit working properly. Job complete
Scott M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for drip tray peeling . Found tray ground peeling and small crack allowing any spilled water to drip to left side . Replaced tray . No water leaks detected at time of service job complete .
James C.
REFRIGERATOR MAYTAG MFF2258VEM4 Arrived on site and installed new jazz board and harness. Programmed control and verified operation. Unit working properly and all functions test good. Job complete
Steve C.
DRYER ROPER RED444OVQ1 Arrived on site for the unit will not start. Tested the units and found the door switch is broken. Replace the door switch and tested the unit. Unit working properly and advise customer to clean air vents every six months.
Wesley P.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and installed latch. Unit is now operating as designed.
Robert J.
WASHER MAYTAG MHWE201YW00 "Arrived on job for complaints of leaking. Found debris on glass allowing water to pass through bello. Cleared debris, tested cycle. No leaks detected"
James C.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and called tech line and spoke to Andrew #7724013387 to document issue. Installed new door and tested. Unit working properly. Job complete
Tyler B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for drum replacement. Replaced drum and tested good.
Paul R.
REFRIGERATOR KITCHENAID KUWR304ESS00 Arrived onsite for the wine cooler making a buzzing noise all the time. I found when the compressor was running it was causing a vibration sound at the bottom of the unit. I applied sealer pads at the bottom of the unit. I tested the unit and it is quiet and is working as designed. Call complete.
Joseph C.
OVEN GE JT3500SF4SS "Arrived on site for “F97 error code” complaint. Inspected unit and found lower fan faulty. Upper fan ordered, from previous visit. Ordering new lower fan. Needs authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB26X23613 (cooling fan lower)"
Arthur B.
DRYER GE DPSR610EG7WT "Arrived onsite for customer complaint of dryer not turning when pressing start. Removed top and found drive belt broke. Removed and replaced drive belt using personal stock. Reassembled and tested. Dryer not tumbles and heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and inspected microwave and found blower motor is not running, replaced control board and it is still not moving. Microwave is still heating but will bring back magnetron, capacitor, and diode and replace them along with a blower motor.; ordrng 1 W10892388 (motor-fan) and 1 W11256462 (DIODE)"
Arthur B.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher not drying. Ran diagnostics and found error code F7E1 (Heater Open). Removed heater and found no continuity. Replaced heater and reassembled. Ran manual test. Found heater now works as intended. No other issues found. All water connections were dry at time of service.
Paul R.
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived onsite for the dishwasher that washer ok on the bottom rack but not on the top rack. Ms stated she doesn’t think it’s washing correctly on the bottom now. I found the upper wash arm tub not in the hanger correctly. I corrected this and tested the unit. I found the pump weak and not putting out much pressure. I replaced the pump & motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Arrived on site for no ice issue. Found ice door not fully opening causing ice to back up in chute. Replaced ice door assembly tested ice dispenser unit working as designed.
James C.
DRYER MAYTAG MGD5500FC0 Arrived on site and installed new ui. Tested unit for proper operation and found unit working properly. Job complete
James C.
ICE MACHINE KITCHENAID KUIS15NRTS2 "Arrived on site and installed new recirculating pump, drain pump and harness. Used dielectric grease in all connections to help prevent moisture collecting in the contacts that would cause corrosion prematurely. Tested operation and found all functions test good. Job complete"
Joseph C.
REFRIGERATOR WHIRLPOOL ED5PVEXWS14 "Arrived on site for “no water or ice” complaint. Inspected unit and found kinked line, between valve and filter. Freed line. Unit needs new filter, as well. No leaks detected, at time of service."
Kevin B.
DRYER MAYTAG MEDX655DW1 "Arrived on site and found door switch is broken, if switch is bypassed dryer will run properly. Quoted customer for switch, Job complete."
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for stuck filter found broken connection on housing.diagnosed unit will need new housing. Removed housing installed new housing,installed filter checked removal and installation on housing unit working as designed,ran water dispenser no leaks from housing.
Jonathan S.
WASHER LG WM2487HWMA "Arrived on site for washer continues to get error code for FE. Performed diagnostics mode and tested unit. Found hot water valve to unit is shut off. Customer stated that fault came up when hot water valve was on. Found front right solenoid getting stuck in open position in diagnostics mode. Found major suds buildup in unit. Confirm failure with customer. She stated that she has to turn cold water and on then she can continue cycle; ordrng 1 5220FR2008F (COLD INLET VALVE) and 1 SEENOTE (SCH PM)"
Leonardo C.
MICROWAVE MAYTAG MMV5208WS1 Arrived on site to test unit for not heating. Test unit and found bad magnetron. Replaced magnetron test unit and unit test good job complete
Leonardo C.
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to replaced mag sensor. Replaced sensor test unit and unit test good job complete unit heating correctly.
Luis M.
REFRIGERATOR/TOP GE GSE23GSKJCSS "Arrived on site for no cool. Powered unit on compressor powered on,heard hissing noise from weld joint,powered 7nit off found dye on weld joint. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly."
Arthur B.
DISHWASHER WHIRLPOOL DU1055XTVS1 "Arrived onsite to install new dishwasher console from diagnosis. Removed and replaced faulty control panel. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of temperature being off in oven by 100 degrees. Found at 350 oven was off by 20 degrees, at 400 oven was off by 80 degrees. Found faulty sensor, I replaced sensor, tested good."
Al R.
OVEN WHIRLPOOL WGE555S0BS02 Arrived to install previously ordered parts. Removed and replaced the knobs on the left side of unit. JOB COMPLETE
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM3 "Arrived on site for dishwasher not draining. Inspected drain line to garbage disposal. Customer stated that a couple of wine glass had broken. Gave customer estimate for clogged drain pump. Removed drain pump and inspected, found a piece of glass in drain housing. Inspected drain pump impellers and housing. Found housing roughed up from glass. Checked drain line at garbage disposal. Performed diagnostics mode and found heavy, normal, start and clean LED lights out on control. Found unit draining. (DW120) Ran test mode and monitored water connection and operation. All tested good, no water leaks present.paid in full on credit card."
Tyler B.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for drain hose replacement, replaced hose and tested good, no leaks on site"
Tyler B.
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for unit making loud noise when fan on. Removed unit found shell pushed down causing she'll to make contact with blower wheel. Corrected shell and Testd good.
Robert J.
WASHER MAYTAG MVWB835DW3 "Arrived on job for complaints of a noise. Determined noise was coming from gearcase. Replaced gearcase, no noise detected. No leaks detected at time of service"
Leonardo C.
DISHWASHER IKEA IUD9500WX4 Arrived on site to test unit for unit not working correctly. Test unit and can hear water running in to dishwasher but water was not staying. Test unit and found mice had chewed sump and motor and drain hose making unit leak. Will need new sump and motor and drain hoses. Advised customer the warranty does not cover infestation so he would have to pay for parts and labor he said he will take care of the mice then call back to get unit repaired job complete
Jerry C.
DRYER MAYTAG MEDB725BW0 MEDB725BW0 Arrived to inspect no heat. I found the thermal fuse open and it will require replacement. Office to order thermal fuse. Lint removed from chassis.; ordrng 1 WP3390719 (fuse-thrml)
Robert J.
REFRIGERATOR WHIRLPOOL MSS26C6MFZ Arrived on job for complaints of leaking when calling for water. Resealed the leaky tube. Tested functionality passed no leaks detected.
Thomas L.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for unit freezing in fresh food section. Customer also informed me that the unit is very Noisey. Found Noisey damper. Replaced and tested. Unit now operates properly and all water connections are dry.
Leonardo C.
OVEN GE JTP35SP2SS Arrived on site to test unit for door lock error. Test unit and found same problem unit needing new latch. Turned latch manually to opened position advised customer she need a new latch that this is just a temporary fix. If unit gets locked again we can’t come open it for her under a call back. She will need to replace latch or be charge another trip charge job complete
Leonardo C.
MICROWAVE JENN-AIR JMC1150WB00 Arrived on site to test unit for unit sparking. Found unit sparking from magnetron. Removed unit from wall checked unit and found bad magnetron. Ordering new magnetron WPW10126794 . Rescheduled for Tuesday 1/29/19; ordrng 1 WPW10126794 (MAGNETRON )
Tyler B.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for complaint of oven 30* over themp. Replaced sensor . Set unit to 350 and let heat. Once preheat was done, checked temps and found temp at 376. As normal operations, advised customer that ovens do heat hotter than what set to. Giving you a temp average. No gas leaks on site."
Joseph C.
DRYER WHIRLPOOL WED4950HW0 Arrived on site for “unit not coming on” complaint. Inspected unit and found broken door switch. Removed and replaced door switch. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Paul R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for the refrigerator not cooling well and not producing ice. I found the RC evaporator completely iced and frosted over. I found the fan is running correctly. I found all of the thermistors good. I found the drain clean and clear. I found all door gaskets and the evaporator cover sealing correctly. I checked all the previous history for service on this appliance and everything that could cause frost has been replaced. I went over all my findings with the service manager and he is to get with American Home Shield and the customer.; schdld next appmnt for 1/29 TUE !
Kevin B.
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site and found error code for long fill, and Thermistor shorted, replaced water valve and it is now operating properly in the diagnostic cycle. No water leaks from connections at time of service, job complete."
Wesley P.
WASHER WHIRLPOOL WFW7590FW0 Arrived on site and installed controls. Tested unit with now water and progressed. All checks good. Unit is now operating as designed.
Steve C.
WASHER MAYTAG MVWB835DC3 Arrived on site for the unit is leaking water. Tested the unit in diagnostics and received no error codes. Tested the unit and found the leak is coming from the valve. Replaced the valve and calibrated the unit. Unit works properly and all water connections were dry at the time of service.