Service History 60

We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Austin, TX 78738
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of unit not starting a cycle, found thermal fuse open due to control board failure, stuck relay, quoted customer for control and thermal fuse.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78702
Luis
Job Details: 11/09/2021
"Arrived on site for water leaking. Diagnosed a frozen drain,removed compressor cover cleared drain tube,removed evaporator cover cleared ice from drain,checked water flow good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found broken wires in pantry harness. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT0
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to install new door catch. Replaced catch and tested. Verified unit working as designed and starting cycles.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78759
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dryer with door opening when load is running. Found door isnt seating well in the catch. Replaced catch, provided strike was damaged. Flexed hinge a small amount and tested. Door is now sealing better. Had customer confirm a better fit. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78734
David Z
Job Details: 11/09/2021
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Kingsland, TX 78639
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a range that is not heating properly. Found bake element failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2021
Arrived on site for unit not washing correctly and not drying completely. Tested unit for not washing correctly and not drying correctly. Found unit not level and leaning forward. The front of the unit needs to be leveled. Leveled the front of the unit.Tested the wash cycle and the heating element. The unit washed and heated as designed. Advised the customer to use rinse aid and to be sure water coming in is hot enough. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Kayman
Job Details: 11/09/2021
Arrived onsite for microwave with digits missing on display or display dead. Upon inspection I found the display looked dim. I accessed the control and found grease build up behind the panel. I replaced the display board. I did find the communication wire between the display and main control is crimped. I re assembled the the panels and tested the unit. It is working as designed. I noticed the customer had black mesh grease covers around their burner heads on the range. I advised against this and explained to them the affect the heat and steam deflected off the range can have on these microwave electronics. The customer seemed to understand. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Tommy
Job Details: 11/09/2021
Arrived onsite for unit not over heating. Upon arrival found unit drain pump was intermittently over heating. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
Tommy
Job Details: 11/09/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit filter housing damaged, replaced and tested unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78759
Tommy
Job Details: 11/09/2021
Arrived onsite for oven overcooking food. Upon arrival found unit required to be calibrated by 10 degrees down as during tests or was slightly too high. Tested again and unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for acting erratic, tested unit found oven sensor not reading properly, replaced sensor and replaced control as precautionary, tested unit unit now reading correct oven temperature, but not getting to temp, found hidden bake element bad need new element to complete job, office to reschedule ; ordrng 1 WP9755770 (Hidden bake element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Jonathan S
Job Details: 11/09/2021
"Arrived on site for dishwasher not cleaning or dry dishes. Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to heater. Found heater drawing 7.5 amps. Checked incoming water temperature and found at 120?. Found dispenser door opening. Spoke with customer on user care guide. All tested good, no water leaks detected during service."
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC6FS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of loud noise when blower fan in use, found broken blower fan blade, ordering blower motor. ;
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Austin, TX 78728
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose range with cooktop that both lights are remaining on for the cooktop on/cooktop hot, upon arrival I gained access to the unit and verified functionality of each infinite switch, I found all switches are activating properly as designed with the correlating element but the display for cooktop on and cooktop hot remains on regardless. I gained access and reset the power to the unit and the display error persists. I gained access to the switches and removed the violet wire going to the front right infinite switch and found the problem didnt persist, the front right infinite switch and front right element need to be replaced, I am returning with parts. Office to schedule return service. ; O-emld tckt"
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
"arrived on site for washer not working. I inspected the unit and work area. I put the unit into diagnostics and found fault code 3 Locked rotor 28option knob feed back invalid, 26 out of balance, 31 out of balance, 29 suds locked. I tested the unit and found the lid latch not working. I replaced the lid latch and the control. I programmed the control to the correct model #. I tested the unit. It is working as designed. Job complete."
We serviced a
KENMORE DRYER
Model 110.867427
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element had shorted out and the middle metal plate badly burnt and warped. Also found the repair kit (rollers, tension pulley roller and belt) was badly worn.I removed and replaced the heating element, four rollers, tension pulley roller and belt. I cleaned the roller axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service. Provided before and after photos for the customer. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
Arrived on site for washer not working. I inspected the unit and work area. I found the unit unplugged and the water off. I plugged the unit in and turned the water on. I found the water valve stuck open and continually filling the tube. I ran a diagnostics cycle and found the unit making a screeeching noise during the start of a spin. I gained access to the gearcase and found no signs of it failing. I found the belt loose. I am ordering an inlet valve and belt to complete the repair. The office will reschedule.; ordrng 1 W11038689 (Water valve) and 1 W11239857 (Belt) and 1 W11454372 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2021
Arrived on site for The washer is making a really loud noise during the spin cycle. Placed in diagnostics and no error codes came on. Placed in high speed spin the agitate. I could hear something rattling and or scraping. Removed dust cover and found a plastic stamp that was wedged underneath the dust cover causing a crack in the dust cover. Removed remaining broken pieces from the dust cover and removed broken plastic underneath washer. Inspected wash plate and found four pennies between wash plate and basket. Used hook and straight tools to remove four pennies. Placed washer in agitate and spin and noises were gone. Showed customer what I found and expressed the importance of removing items from pockets prior to running washer to prevent additional items getting lodged inside basket and wash plate. Job completed.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/09/2021
Arrived on site for Range not up to temperature. Customer stated it gets to temp but is actually not the preheated temp they set it to. Customer was using a thermometer to gauge temp. Explained this would never be accurate based on how the oven heats. Ran three sets of temps to get average temp. First high temp 424. First low temp 311 average of 367. Second high temp 382. Second low temp 313 average of 347. Third high temp 394. Third low temp 314 Average of 353The Average of the three temps taken is 355. Oven is within the 10-12 degree range of 350. Oven heating as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
"Arrived onsite for washer banging around in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without fail. Tested suspension and was good. Ran spin test and had no issues. Found customer was not loading clothes correctly, having to rearrange clothes mid-cycle. Instructed customer on proper loading and cycle selections. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Austin, TX 78745
Kevin
Job Details: 11/09/2021
"Arrived on site and found water dripping from valve, causing drain pump to run on its own. Will need new valve to complete repair. .; ordrng 1 W11210459 (Valve)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Cedar Park, TX 78613
Kayman
Job Details: 11/09/2021
Arrived onsite to install previously diagnosed parts. I installed the burner caps but there was still a intermittent issue. I replaced the center burner head. The unit is working as designed at this time. No gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78757
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose refrigerator with bad ice maker in the rc, i gained access to service diagnostics and ran ice maker fault code test, I found that E5 for bad ice maker harness thermistor, I gained access to the icemaker and replaced it. I tested the harvest and fill on the new ice maker as well as fault codes and found the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Niederwald, TX 78640
Kevin
Job Details: 11/09/2021
"Arrived on site and found scratch on door on upper left side, took one picture. Will need new door panel and name plate, office to reschedule. ; ordrng 1 W11461694 (Door panel) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2021
"Arrived on site for microwave intermittently heating. Tested operation in attempt to verify failure. Measured amp draw to high side and found within range. Uninstalled unit and tested operation and found working. Replaced magnetron, diode, control and door switches. Assembled unit and tested operation. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 11/09/2021
"Arrived on site for defective fresh food door. Removed door,installed a new door checked door seal good.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Andice, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to inspect venthood noises. Upon further inspection, I turned the fan on and found the fan blade hitting the filter guard rods. I removed the rods and fan blade and found the motor mounts not secured. Secured/tightened the mounts/screws and reassembled and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Elgin, TX 78621
Matthew
Job Details: 11/09/2021
"Arrived onsite for unit not heating and making loud buzzing sound. Upon inspection found high voltage issues. Magnetron, capacitor and diode needed.
We serviced a
WHIRLPOOL WASHER
Model MVWB725BW0
Near Temple, TX 76502
Tyler
Job Details: 11/09/2021
"Arrived on site For washer giving LD error code indicating a long drain issue. Upon arrival confirmed complaint at further inspection found that the drain pump is homing at 18.4 ohms out of spec after further test also found that the AC you had failed due to the drain pump causing a feedback issue and putting the unit into a constant flood mode. Oh no kinks, breaks, or cracks in the pressure hose. ; ordrng 1 W10763749 (Acu)"
We serviced a
KENMORE DISHWASHER
Model 665.13742K601
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dishwasher that is not running. On arrival ran unit and got no response from any keypad buttons. Checked power supply and verified 120v present. Checked at control and tested fuse. Found fuse good. Unit appears to have a dead control panel / keypad. ; ordrng 1 WPW10084141 (Control) and 1 WP8558209 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Tommy
Job Details: 11/09/2021
Arrived onsite for unit not using enough water. Upon arrival spoke with customer on unit design and water usage. Unit is operating as designed. Job Completed.
We serviced a
GE RANGE
Model JBS55B0K3BB
Near Buda, TX 78610
Kevin
Job Details: 11/09/2021
Arrived on site and found Infinite switch getting stuck and left rear element stays on. Office to reschedule.; ordrng 1 WB24T10027 (Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose dishwasher with no fill issues, upon arrival I put the unit into service diagnostics and found a fault code relating to the float switch and fill valve, i gained access behind the toe plate and found the two wires going to the float switch were either chewed through or broken at some point. I found improper voltage at the float switch identifying that the control has partially shorted as well due to the break and will need to be replaced along with the harness. ; ordrng 1 W11227372 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site to install previous diagnosed parts. I gained access to and replaced the hv control and the UI. I powered the unit on and tested the functions. I changed the defrost mode from adaptive to basic defrost. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS0
Near Austin, TX 78746
Luis
Job Details: 11/09/2021
"Arrived on site for no ice. Ran diagnostics found external drain pump draining off and on condenser fan not running diagnosed unit will need external pump and fan motor. Replaced fan motor and pump,turned on water to unit no leaks ran drain pump passed ran fan motor passed.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Austin, TX 78734
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dryer that is not starting or running, and has no lights. Checked voltage at unit and only found 120v. Checked outlet and found only right side has voltage, and 1 Leg is dead. Advised to have electrician come out and correct supply voltage. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/09/2021
Arrived on site for Not Making Ice - Refrigerator. Powered down fridge and removed ice maker. Found motor had stopped spinning as it harvested. Took picture for quick pics. Installed new ice maker and powered fridge back on. Immediately water filled the ice mold and I could hear the motor turning. No leaks detected. Informed customer to dump any produced ice from today then tomorrow morning the ice will be safe to use for drinks. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to complete conversion for lp on cooktop. Converted unit properly and all is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site to install previous diagnose part. I removed the damaged spray arm and replaced it with new. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8740DW
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2021
Arrived on site for dryer having moisture on door at end of cycle. Performed air flow test with vent on and found restriction in air flow (yellow light on air flow meter). No access to vent at time of service ( see SD- pic) to test with. No abnormal noises from blower housing. Unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430IL01
Near Austin, TX 78726
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose microwave throwing errors F6E8 Acu Lost Comm, F1E4 MW Power Relay. The F1E4 comes on at random, verified in diagnostic. Found at random times the light will go on and off and start clacking, switches engaging. Ordering control and interlock harness to resolve. Office to schedule when we have all parts present. ; ordrng 1 W11449277 (Interlock)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2021
"Arrived on site for double oven, lower oven not heating and upper will not stop heating unless reset the circuit breaker. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F6-E4 miss communication between controls. Performed component testing and found bake nor broil heating. Uninstalled unit to gain access control and thermal fuse. Found fuse opened/failed. Removed failed fuse and installed new. Assembled unit and reinstalled. Found service pointer W11525545 addressing power off issue and will need software update. Assisted customer on connecting unit to WiFi. All tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFD
Near Austin, TX 78749
Luis
Job Details: 11/09/2021
"Arrived on site for freezing in fresh food. Diagnosed a defective control,warranty company sent out control,installed new control warranty company provided."
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near San Marcos, TX 78666
Robert
Job Details: 11/09/2021
Arrived on call to replace previous diagnosed parts. Found the gearcase out of box locked up cannot turn. Ordered new gearcase. ; ordrng 1 3360629 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
"Arrived onsite to replace previously diagnosed parts. Replaced dispenser, control, valve, drain pump and latch. Powered unit and had no change in results. Called tech line for assistance. Ran checks on all components and all tested fine. Found that control had burned out again. Found that unit is not on dedicated line and is connected to GFCI outlet Circuit. Tech line recommended having customer have electrician out to set to dedicated breaker and off of GFCI. After that is done tech recommended replacing the control. Provided SR#7732201952. Replace control board after electrician fixed. Office to reschedule.; ordrng 1 w11225084 (cntrl-elec)"
We serviced a
GE REFRIGERATOR
Model GSS25GSHNCSS
Near Austin, TX 78702
Luis
Job Details: 11/09/2021
"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter,inserted filter still weak flow diagnosed unit will need filter manifold. ; ordrng 1 WR17X30702 (Filter manifold)"
We serviced a
ROPER DRYER
Model RES7646KQ2
Near Georgetown, TX 78626
Lou
Job Details: 11/09/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the unit failed to heat and the element failed to illuminate at the back left vent area. I removed the back panel and tested the element, cutoffs, thermostat and fuse and found the element and the hi-limit cutoff bad. I removed and replaced the element and cutoffs and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to replace previously ordered parts for dryer. Replaced motor due to failed pulley and belt. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Jacob
Job Details: 11/09/2021
Arrived onsite for unit not cooling properly. Looked at the unit and unit was not freezing properly. Upon further inspection. Found and un even frost pattern in the freezer. Submitted sealed system check. Ordered parts. Office to reschedule.; ordrng 1 LOCKRING (LOCK RING) and 1 W10897195 (coupler) and 1 W11103612 (EVAPORATOR ASSEMBLY ) and 1 W11354894 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 w11401409 (COUPLER ) and 1 w11401413 (COUPLER ) and 1 w11401417 (COUPLER )
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of error code, unit not finishing cycle, and unit running drain pump. Found float switch was activated due to water in overflow pan, I removed door, found leak coming from bottom lip of tub due unit leaning forward, I adjusted the feet so dishwasher is now leaning slightly back, tested good. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near San Marcos, TX 78666
Robert
Job Details: 11/09/2021
"Arrived on call for complaint of not heating. Found the magnetron, cap and diod will need to be changed. After installation test operation and microwave heating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78726
David Z
Job Details: 11/09/2021
Arrived on site to diagnose refrigerator with several LEDs out. Found top pod and freezer light out. Replaced freezer module to resolve. Tested unit and found working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. i found the lower rack wheels broken. I found the upper rack adjusters broken. I put the unit into a diagnostics cycle. I found it leaking from the diverter valve. I replaced the sump and motor assembly. I retested the unit. Iy is working as designed. I am ordering the lower rack wheels and the upper rack adjuster. ; ordrng 2 WPW10546503 (Adjuster)s and 4 WPW10195417 (Lower rack wheels)s and 1 Autho (Autho)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/09/2021
"Arrived on site and replaced sump and motor diagnosed by previous technician. Ran diagnostic cycle to confirm operation and dishwasher is now operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Austin, TX 78703
Jacob
Job Details: 11/09/2021
Arrived onsite for unit not working. Spoke with customer about the service fee and he agreed. Found that UI console was not being responsive.
We serviced a
GE ICE MACHINE
Model PYE22KSK0SS
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of dispenser not working, I inspected dispenser paddle, tested unit multiple times, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 11/09/2021
Arrived on site for no power to unit. Tested unit and found 120 coming in. Found bad wiring harness also sump and motor not cycling. Office to reschedule; ordrng 1 W11416362 (Sump and motor) and 1 W11344507 (Wiring harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the magnetron and microwave control. Upon further inspection, I found the unit showing error code F1E6-microwave generation error. As per the tech sheet, I removed and replaced the magnetron and tested and found the error code still present. Per tech sheet, I removed and replaced the inverter board and I also found the unit interior light burnt out. I removed and replaced the bulb with one from my van stock (W10886919) and retested. Error remained therefore, I removed and replaced the microwave ACU and retested. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Tommy
Job Details: 11/09/2021
Arrived onsite for previously diagnosed parts upon arrival replaced unit door and leveled unit as legs were not leveled. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site for washer not unlocking. I spoke to the customer and they stated the unit will lock for a wash but at the end it wont unlock. I I inspected the unit and work area. I cleaned out the lid latch. I tested the pressure hose and found it clear. I tested the lid latch several times and it worked as designed. I replaced the control as this issue didnt start happening unit the original control was replaced. I calibrated the unit. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS1
Near Austin, TX 78748
Jacob
Job Details: 11/09/2021
Arrived onsite to work on the unit. Saw that the wrong part was sent for the lower interlock. Re ordered part. Office to reschedule ; ordrng 1 WPW10156813 (interlock LOWER)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78748
Jacob
Job Details: 11/09/2021
Arrived onsite for unit sparking. Looked at the unit and the black wire from the plug it self was touching the ground wire and needed up burning up the terminal block. Replaced the block. Let maintenance know that the plug it self needs to be replaced because the black wire had partially burned away. Cannot test the unit as the plug wire needs to be replaced. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
Arrived onsite for washer with inner basket rusting . Upon arrival found basket with several areas rusting. Replaced basket. Unit is functioning properly. Job complete
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
Arrived onsite for washer squealing at beginning of cycle. Upon arrival tested unit. Ran spin test and had no issues. Ran normal cycle and did not hear any noise. Inspected underneath unit and found belt showed signs of ware. Replaced belt due to ware. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the Custer provided a video of the noise which is a popping noise. I explained to the customer that the noise is normal as the refrigerant is going through the system thats creating the noise. I placed the unit in diagnostics and attempted to re-create the noise but could not. Tested the FC evap fan and damper and both are functioning properly. In test #7, I changed the defrost time to 8 hours (#2 in test 7). The unit is operating as designed mechanically. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78717
Tommy
Job Details: 11/09/2021
"Arrived onsite for unit completely shut down. Upon arrival found unit breaker was incorrectly marked at breaker sparked on tech. Customer remarked breaker, found fuse was blown. Put unit back in place unit is now operating as designed.job Completed."
We serviced a
MAYTAG OVEN
Model MER8800FZ1
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the bake element and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD5800SW0
Near Austin, TX 78748
Kevin
Job Details: 11/09/2021
"Arrived on site and found Igniter had failed. Installed new igniter and tested unit. Unit now heating as designed, took video. Used vent tester and thermal coupler to check temperature and airflow, and found them to be acceptable, took picture. Job complete."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Temple, TX 76501
Tyler
Job Details: 11/09/2021
Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Checked power to unit and found stable 240 but from line two to neutral I found sporadic reading between 17-120v informed customer they would need an electrician to verify integrity of power outlet. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Kingsland, TX 78639
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary adjustments. All is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Manor, TX 78653
Matthew
Job Details: 11/09/2021
"Arrived onsite to replace previously diagnosed parts. Replaced outer glass, lower trim and trim sides. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78703
Luis
Job Details: 11/09/2021
"Arrived on site for door issues. Found damaged right hand fresh food door,ordering a new door and nameplate ; ordrng 1 W11223753 (Nameplate) and 1 W11435352 (R door ss)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Austin, TX 78729
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose dishwasher with rust on the front panel near the vent, upon arrival I gained access to the unit and found a good amount of rust/corrosion surrounding the vent, I found that I have the incorrect door skin with me, I am ordering the white door skin for return service. Office to reschedule when the part arrives.; ordrng 1 W11116419 (Panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Temple, TX 76501
Tyler
Job Details: 11/09/2021
Arrived on site for dishwasher not opera correctly. Upon arrival confirmed complaint and found f4e3 error in diagnostics. After further inspection I found ACU sending power to motor but motor wouldnt agitate. Found unit filling and draining as designed. Replaced sump/motor assembly. Found unit fully functioning as designed with no leaks during or after repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76549
Al
Job Details: 11/09/2021
"Arrived back on site to install previously ordered Deli drawer face, Deli UI, shaft and motor. Unit now operating properly without any issues. Customers satisfied. Job Complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2021
Arrived on site for dish racks sliding out when door is opened. Tested unit for racks sliding out on when the door is open. Found that unit is not leveled and leaning to the front. Unable to level the front end due to cabinet trim too low. Tested the rails and the rails work as designed.Advised customer that trim needs to be smaller to be able to adjust the front end of unit. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose wall oven combo microwave light out, i gained access to the unit and found the light to be out, I removed the console and gained access to the bulb, I replaced it and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model PRG3610LP
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of FL burner melted, LR burner not igniting, FR burner clicking when on simmer, and broil not working. Found FL burner head melted, LR burner not igniting, FR burner needs orifice cleaning and new ignitor, broil ignitor broken.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 11/09/2021
Arrived onsite to install previously diagnosed parts. I installed the blower console and main control. I tested the unit in preheat and it is working as designed at this time. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15POZP0
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose ice machine that is producing some inconsistent cloudy ice. Ran unit and found the reservoir is barely filling, and water is dispensing super slow. When unit pumps its aerated and causing odd shape cloudy ice. .; ordrng 1 W10881366 (Valve) and 1 W11542868 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48Qvs02
Near Austin, TX 78734
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of hearing a loud noise when opening RC door and now lights and display not working. Found broken bushings causing door switch not to activate. Ordering bushing,; ordrng 1 WP2316859 (Bushing) and 1 W11245281 (Bushing) and 1 Cnote (Office to reschedule)"
We serviced a
GE REFRIGERATOR
Model PFE28PSKKSS
Near Briarcliff, TX 78669
Brandon
Job Details: 11/09/2021
"Arrived on site to replace failed hot water tank, after replacing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9000CWS1
Near Austin, TX 78704
Jacob
Job Details: 11/09/2021
Arrived onsite for unit not cleaning well. Looked at the unit and let customer know if they are pre rinsing the dishes too good. The dishes may not look too good coming out as if they were never cleaned. Also let them know to use jet dry. Also found that the spray arms were partially gunned up with food. Removed the food. Tested the unit and unit spraying with no issues. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 11/09/2021
Arrived onsite for refrigerator with handle loose. Upon arrival I confirmed the complaint. I tightened the handle. The customers ice maker had not produced ice since move in. I found the IM turned off. I turned it on and advised the customer monitor for 24 hours to ensure ice production. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78727
Taylor M
Job Details: 11/09/2021
"Arrived on site to replace previously diagnosed 3rd level left mount, upon arrival I gained access to the third level rack and removed it, I removed the left 3rd level mount that was broken and replaced it, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
Arrived on site for microwave drawer piping open and the UI going unresponsive. I inspected the interlocks and found the not aligned properly. I realigned the interlocks. I am ordering the console and control to fix the UI not being responsive at times. The office will schedule when we have an eta on the parts. ; ordrng 1 W11486769 (Console) and 1 W11486764 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Georgetown, TX 78626
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the main control. However, I found that the control ordered was not the correct control due to previous tech not changing the model number on the ticket.No water leaks observed during service.; ordrng 1 W11394572 (Lid latch assembly) and 1 W11543997 (Main control)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/09/2021
Arrived on site for Grinding or Rubbing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Put in agitation and high speed spin and could hear rubbing and scraping. Inspected underneath washer and found legs were never lowered allowing the washer rotor to make contact with the plastic water pan. Lowered all four legs to ensure the washer doesnt touch the water pan. Inspected wash plate and found a penny lodged in between wash plate and basket. Removed penny and ran agitation and high speed spin again. All noises are gone. Job completed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76543
Al
Job Details: 11/09/2021
"Arrived on site to install previously ordered control and lower harness. After replacing, I tested the unit and unit finally tested as designed. JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS3
Near Austin, TX 78745
Leonardo
Job Details: 11/09/2021
Arrived on site for left front knob turning on left rear burner and right front knob turning on left front burner. Switched the switches from the front left knob and front right knob. tested unit. The left knob turns on front left burner and right knob turns on left rear burner. Unit test good. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near New Braunfels, TX 78132
Robert
Job Details: 11/09/2021
Arrived on call for complaint of heater not working. Checked heater and its good but water is cold. Drain and fill 4 times and the water just started to get warm. Temperature of water supply too low.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Killeen, TX 76549
Al
Job Details: 11/09/2021
"Arrived back on site to install previously ordered switch , control and sump and motor. I installed the float switch and discovered the sump and motor was damaged in the box. Reordering the sump and will return with the mail control to complete the repair. Needs more work. Parts notified of part issue. ; ordrng 1 WPW10591570 (SUMP ASM, PUMP MOTOR(M028))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78757
Tommy
Job Details: 11/09/2021
"Arrived onsite for refrigerator not cooling, upon arrival found unit sealed system damaged compressor receiving amps but not running correctly. Unit temps 42 fc 54 rc. Ordering full sealed system office to reschedule upon receiving parts.; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evap) and 1 W11506635 (Access valve) and 1 WPW10143749 (Dryer)"
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS2
Near Kingsland, TX 78639
Cliff
Job Details: 11/09/2021
Arrived on site to replace previously ordered parts for microwave. Replaced door and screw and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG DRYER
Model MDE5500AYQ
Near Seguin, TX 78155
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for chirping sound, tested unit found console acting erratically, unable to test unit fully as was not allowing cycle selection; ordrng 1 22004445 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for not dispensing ice, tested unit found auger motor seized, need auger motor to fix issue, customer stated that two middle drawers were unleveled, adjusted drawers, office to reschedule. ; ordrng 1 W10822606 (Dispenser motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2021
"Arrived on site for under counter refrigerator not cooling. Customer stated that the unit is now working. He stated that the reset switch was covered . Checked remand temperature settings. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78730
Luis
Job Details: 11/09/2021
"Arrived on site for water leaking. Removed compressor cover found suction line encased in ice from liner to compressor causing water to leak when unit enters defrost,diagnosed unit overcharged with refrigerant. Replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier) from stock"