Service History 60

Arrived onsite for microwave holding moisture. Upon inspection found door has cracks allowing moisture to enter in between door glass panels.

"Arrived on site for fridge leaking from lights . Found all connections dry , did find moisture building up in cabniet around dispenser hose . Sealed gap with permagum . Did also found water running down back bye icemaker . Ordering adapter, and gaskets . No other water leaks detected. Call to set return ; ordrng 1 Peragum and 1 W11126056 (Icebox adapter) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket)"

"Arrived on site ,replaced mag cap and diode . Heated cup of water to whirlpool specs . No other issues found . Job complete ."

"Arrived on site and replace control board and range is operating properly. Range is still in the garage and not hooked up to gas. Took one picture, job complete"

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode. I found the basket moves with the agitator. Tilted the unit back and found the actuator not engaging with the cam (photo). Using a ziptie, I temporarily repaired the unit by securing the cam and actuator together and tested. Unit is operating as designed until I can return with a new actuator. I am ordering the actuator and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 W10913953 (Actuator)"

"Arrived on site to diagnose refrigerator that is not producing ice. Ran unit and found the icemaker was not filling. Heard valve humming, but no water coming out. Found fill tube was frozen, and fill cup was full of ice. Found the gasket in the rear where the fill line went in had a gap, creating a large air leak. Steamed out line and sealed gasket with silicon. Retested and verified unit is working as designed. Call complete."

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that a previous company replaced parts and the electricity went off to the home and the unit wasnt tested and has been tripping the breaker since. I found the unit unplugged. Plugged unit in and could hear the start device attempting to start the compressor then the breaker would trip. I removed and replaced the start device and overload and retested and got the same results. I tested the windings on the compressor and found them to be out of range. From my testing results, it appears that the compressor is bad and needs to be replaced. I advised the customer of my findings. I am ordering the compressor, UV dye drier and access valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water connections to unit. Unit left unplugged for safety; ordrng 1 W10160407 (Compressor kit) and 1 8201786 (Start device kit) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for unit not heating up to temperature. Looked inside the unit and at the bottom at the unit was a black mat that was covering the vent holes for the heat to rise. Removed the black mat, and tested the unit and the unit was getting up to temperature with no issues. Let customer know that the black mat is not recommended because of the non heating issue. No issues at this time. Job complete"

arrived on site to diagnose unit with door not closing properly. I found the bellow was not installed correctly. I the installed bellow with new clamp. Bellow now seated correctly allowing door to close. Tested unit it is now working a designed. Call complete.

Arrived onsite and found hi temps and and incomplete frost pattern indicating a sealed system problem. Ordering compressor to repair. Office to reschedule.; ordrng 1 W10309989 (Compressor) and 1 Wpw10143759 (Dye drier) and 1 Tj90sf8404 (Access valve)

"Arrived on site to diagnose unit not tumbling or heating. Upon arrival I found that the unit was tumbling but only heating intermittently. I checked voltage at the wall and found that we had a good output of 240 VAC, I then gained access to the back of the unit and began to test components. I found that the thermal cut off was 0.50 ohms this is to high. I replaced the Thermal cut off and tested the unit. It is now heating. Installed new vent hose for customer. Unit is now working as designed. Call complete.

"Arrived on site for freezer door not closing properly . Found rails failing . Replaced both rails . No water leaks detected at time of service. Job complete"

"Arrived on site for customer complaint of loud noise, found unit was not sitting level, uneven floor, I adjusted the feet and put a shim on back right corner, unit tested good."

Arrived on job for complaints of clothing knots. Ran diagnostics and got code for out of balance. Ran calibration and talked about loading and cycles.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E0. Cleared the code and continued with testing. Unit operated as designed except the steam valve. I removed the top panel and found the unit doesnt have a steam valve but operates off the hot valve. I ohmed the hot valve and found it open. I removed and replaced the valve and retested and when the steam was to come on the unit shut down and showed error code F8E0 again. I placed unit back in diagnostics and tested the steam and found no voltage coming from the control to the hot valve. Tested voltage when the hot water came on and got 121V. No water leaks observed during service. ; ordrng 1 W11201290 (Main control)"

"Arrived on site for ice build up. Found gap at freezer door and ice build up in freezer,found obstruction by fill line causing water to leak and cause ice build up to prevent door closure removed ice from freezer floor cleared obstruction checked door seal good advised tenant to defrost unit to remove all ice build up"

Arrived onsite to replace part ordered by previous tech. Replaced part. Let unit run. Unit is working at this time.

Arrived on site for a dishwasher not operating. Upon further inspection I found the console not responding properly. Some buttons would work and some would not. Then all would intermittently not work. I checked voltage at the wall and found it good. I then gained access to the control and found the correct voltage going to it. I also found the correct voltage going to the console. This indicates a faulty console. I replaced the console and then put the unit into diagnostics mode; I found stored error code F2E1 for stuck key. I then ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

Arrived onsite for refrigerator with led lights out and needing a 2nd opinion. Upon inspection I confirmed the complaint. I accessed and replaced the FC module just in case the previous one was faulty but still no lights. I removed the ice maker assembly and replaced the 2 led modules in that housing using modules from my van stock. I powered up the unit and the lights restored. Job complete.

Arrived onsite for refrigerator not cooling in the FC. Upon inspection I found the FC at room temp and the RC at 37. I checked the thermistors in diagnostics and they both passed as well as both evap fans. I accessed the FC evaporator and checked resistance of the thermistor and it showed within range. I called techline and through troubleshooting tests we determined that the main control is not reading the FC thermistor correctly. SR#7731234798. I will need to order the main control and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11512425 (Main control) and 1 W11504919 (UI)

"Arrived on site and inspected washer and found it is not hooked up to hot or cold water but power is available. Found harness connection to motor its not secure after resetting it washer will pass all diagnostic functions available. No further repairs required at this time, job complete"

Arrived onsite for unit having some frost buildup in the freezer. Looked at the unit and found that the freezer door wasn?t sealing completely on the left side at the top of the door. Was able to adjust the door. Door was sealing better. No issues at this time. Job complete

Arrived on site for a wall oven receiving an F1E0 error code after a bunch of steam hitting it. Upon further inspection I found the top row of buttons on the UI were unresponsive. The F1E0 error for failed console would continued to appear as well. I turned the power off at the breaker for several minutes and then turned it back on. The unit was now responding and all buttons were working again. I preheated the oven and the issue did not reoccur. I put the unit into diagnostics and found all components running as designed. The only stored error code was the F1E0. The unit was now working as designed.

"Arrived on site for fridge leaking in the rc section and the freezer not cooling properly. I inspected the unit and work area. I inspected both evaporators, I found no ice build up on th rc evaporator. I found frost building up on the fc evap cover. I put the unit into diagnostics and ran test 38 and forced a defrost. It found the defrost heater coming on. I gained access to the back of the unit and I tested the thermistors for the fc evaporator and it was homing out around 25 degrees.I pulled the drain tube and found it clear of any debris. I found the drain tube not sealing against the cabinet. I used silicone to seal the drain tube. I gained access to the rc evaporator and steamed out the drain pan. I found the water not draining. I removed the drain pan and steamed out the drain direct in the cabinet and I found it still not draining. I tried to run a wire through both sides of the drain tube in the cabinet and found the line would not make it all the way through. I believe the cabinet insulation has collapsed causing the rc not to drain properly. I spoke to the customer about the drain tube and possibly needing a new UI to fix the freezer defrost issue.

Arrived onsite and replaced filter housing assembly for standing leak with or without the filter installed.

Arrived on job for complaints of noise. Found the cause of noise is the drain pump running. Replaced control because it was sensing water in tub but it was dry. After replacement test operation. No leaks detected at time of service.

Arrived onsite to replace Orion board. Replaced the board. Unit working as designed. Let customer know to allow the unit 6-8 hrs to cool/freeze. No issues at this time. Job complete

Arrived onsite for range with suspected gas leak. I used the provided digital gas leak detector and tested all burners. I tested the regulator as well but the leak detector did not detect a gas leak at this time. I let the unit sit for about an hour and checked again but could not find any leaks. I found the far right valve stem is slightly twisted so the off is slightly to the right of the indicator. If you turn the knob to OFF position it could potentially allow a very small amount of gas to leak but I tried to recreate and could not. I found a F1 Error stored in the unit. I followed the techsheet and advised that the control would need to be replaced to correct this F1 error. . ; ordrng 1 W11113908 (Control)

"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F2E1 for stuck key, F9E4 for lower spray arm error, and F5E1 for door stuck open. I ran a test cycle and it ran through as designed with no leaks. I found the lower spray arm rotating properly during the cycle and dispensing water. The customer stated it typically leaks a few hours into the heavy duty cycle. They also provided a video of the leak. I will be ordering a clear door to further diagnose the unit. Office to reschedule.; ordrng 1 ClearDWDoor (Clear DW Door)"

Arrived on site to test unit for panel not sitting correctly on right side. Found broken spring ordering new clip office to reschedule. ; ordrng 2 W11318207 (Clip)s

Arrived onsite for unit not starting a load. Tenant said that they have tried and said that it won?t fill with water. Looked at the water valve on the wall side and found that the cold water valve has been cut clean in the middle of the pipe. Let tenant know of the issue and called property management to let them know of the findings. Took pic of the pipe that was cut. Management to fix the issue. No other issues at this time. Job complete.

"Arrived on site for no cool. Compressor not powering on diagnosed a defective start device,replaced start device powered unit on compressor powered on.

"Arrived on site to replace previously diagnosed shift actuator. Replaced actuator, tested unit, unit works as designed. No leaks detected. Job complete."

"Arrived on site to diagnose icemaker that was not dispensing ice. On arrival found the ice bucket would not come out and unit will not dispense ice. Used steamer to melt down ice keeping bucket stick in, also found that ice had clumped in bucket. Verified dispenser door is sealing properly and not leaking air. Advised customer to empty ice bucket once a week to keep ice from clumping. Call complete."

"Arrived on site for a refrigerator with fluctuating temps and high temps in the refrigerator compartment. Upon arrival the customer stated they have a thermometer in the unit that tracks the temp flow on their phone. They provided the readings and it had been fluctuating from the low 30s to the mi 60s. I checked temps in the unit and found the RC at 52?F and the FC at 0?F with no product in the unit. I gained access to the control and ohmd out all thermistors. The FC thermistor was 27.7k, the RC thermistor was 6.34k, the RC evap thermistor was 3.65k ohms, and he FC evap thermistor was 22.4K ohms. The RC evap thermistor was reading warmer than than the temps in the unit, indicating it needs to be replaced. I put the unit into diagnostics mode and found all airflow components running as designed. I replaced the RC evap thermistor. The unit was now cooling and running as designed. I advised the customer er to wait about 48 hours for the unit to reach temps. Call complete."

"Arrived on site for customer complaint of handle falling down, found handle came loose from studs, i reattached handle, but the falling of the handle caused the panel to scratch. Ordering panel, nameplate, vent cover, and fastners. ; ordrng 1 W11116420 (Front panel) and 1 W10884775 (Name plate) and 1 W11105958 (Vent cover) and 2 W10503548 (Fastner)s and 1 Cnote (Office to reschedule)"

Arrived on site to test unit for unit not drying. Test heating element and unit test good. Found dispenser for rinse aid at lowest setting 1. Turned it up to 4 job complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit unplugged. Plugged unit in and inspected the compressor. I found the compressor came on, but the unit failed to cool. I inspected the orion board and found no burnouts. Due to not having a wattage meter to test the compressor, I am unable to determine if the compressor has failed or not. I tested the windings and found them within range. I am ordering the compressor kit, condenser, access valve, RESEARCH-OIL LESS GAUGES, RESEARCH-WATTAGE METER, CNOTE-3HR JOB. Upon return, once the problem has been confirmed, Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11025999 (Compressor kit) and 1 W11548259 (Condenser) and 1 TJ90SF8404 (Access valve) and 1 RESEARCH (OIL LESS GAUGES) and 1 CNOTE (3HR JOB) and 1 RESEARCH (WATTAGE METER)"

"Arrived on site and found Icemaker is jammed, replaced icemaker and cycled and inlet valve is working but Icemaker did not fill with water. Replaced dual valve if icemaker still does not fill recommended to homeowner that refrigerator be completely defrosted Icemaker water line may be frozen inside door, Job complete"

"Arrived on site to inspect unit for not heating without popping noise, upon inspection found a melted diode, replaced diode and cap. The unit sparked again when tested and shorted the fuse, ordering fuse and filter board. Office to reschedule ; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter)"

"Arrived on site to inspect unit for not releasing the filter, upon inspection found the housing malformed, replaced housing and tested, all functions worked. Complete"

Arrived on site to test unit after being unplugged a few days and thawed. Advised customer a day before appointment to plug unit in. Unit temps are correct. On initial visit water was collected in pantry UI housing area. No corrosion to harness or pantry UI. Thermistors tested good. Unit defrosting as designed. Collected water in pantry UI was causing issues. Advised customer to use and monitor as unit is now working as designed. Also advised to place clear tape over pantry UI to prevent water from entering. No leaks detected. Job complete.

"Arrived on site to test unit for shutting off periodically. Was able to replicate issue. Verified proper voltage to unit. Control board was receiving proper voltage but not putting voltage out. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test unit for long preheat. Found bad bake element. Convection fan also not running. Replaced bake element, tested unit, unit is now operating as designed. Convection fan also now running.

"Arrived on site for customer complaint of scratches on bull nose, I replaced panel, unit tested good."

Arrived on site to install previously diagnosed parts. I installed the new adjuster and the unit is now working as designed. Upon further inspection I found the right adjuster clip had fallen off and I found it burnt on the bottom of the tub.

"Arrived on site for customer complaint of burning smell, found plastic fell onto heating element, took picture, unit tested good once plastic was removed."

"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found the evaporator fan running for the compressor not running and super hot. Replaced the starting device and capacitor and tested the unit. The unit amp draw was extremely high for the unit at 2 A and ran up to 2.5 A. The unit then started dropping in amperage and got down below 2 A after 15 minutes. I spoke to PR and he advised that with the unit being so hot, it would make sense that it was pulling excessive amperage due to the heat of the refrigerant and the compressor working harder to cool the unit. Advise customer to unplug the unit to allow the compressor to cool down properly. The unit is working as designed. Call complete."

Arrived on site and inspected dishwasher not draining. Confirmed the complaint and found the drain pump was defective and burning hot to the touch. Removed and replaced it and unit tested as designed without any leaks. Customer satisfied. JOB COMPLETE

Arrived on site to follow up on washer that needed new hub to resolve loose basket. Installed new hub and retested. Unit now working as designed. Calibrated unit. Working as designed. Call complete.

"Arrived on site for defective valve,replaced defective water valve,turned water back on to unit checked connections no leaks tested water dispenser working checked tubing at valve no leaks.

Arrived onsite for microwave not functioning. Upon inspection found thermal fuse blown. Used mini breaker to test and unit would power on. When attempting to heat the unit would pop the breaker. Unit has door switch issues. Replaced interlock switches and fuse. Tested unit several times after and unit is functioning properly. Job complete

Arrived And autho And site for refrigerator needing previously diagnosed system upon arrival I reconfirm that unit was not pumping refrigerant through the system recovered refrigerant and then installed new compressor. After reassembly found unit pass to push pull test and also held a vacuum after charging 5 1/2 ounces back into the unit found that the psi levels were zero and 150. Informed customer to give 24hrs to stabilize temps. Call complete

"Arrived on site to replace burner heads, after replacing, unit tested good."

"Arrived on site for customer complaint of lights not working, found multiple failed modules, I replaced failed modules, unit tested good."

"Arrived on site for customer complaint of of unit not drying well, I removed exhaust hose and tested temperature at exhaust, unit was cycling up to 190 degrees and 130 degrees on high temperature. Instructed customer to have vent cleaned."

Arrived onsite and installed the new ui for symptoms of ui failure. All checks good. Unit is now operating as designed.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. Using my gauges, I tested the pressures and found them good (0/150). I found all food frozen solid and unit making good ice. Condenser coils looked good and all fans are operating as designed. I advised the customer of my findings and did not recommend any repairs at this time. No water leaks observed during service, job completed."

Arrived on site to diagnose washer that is making clacking noises when it should be agitating. Ran unit and could hear motor whining. Checked under unit and found shifter disconnected. Zip tied shifter and cam to keep unit running until we can get new shifter. Office to schedule when shifter arrives. ; ordrng 1 W10913953 (Shift Actuator) and 1 W10721967 (Splutch Kit)

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the freezer section isnt getting cold enough and the refrigerator section was fine. I tested temps in the FC=4 degrees and RC=39 degrees. I inspected the FC evaporator and found the unit was in defrost mode and there was frost on the bottom portion of the evaporator coils. I checked amp draw to the compressor and found .51amps and all fans operating. Also found all food inside the FC section was frozen solid and the unit is making good ice. I advised the customer that the unit is operating as designed at this time and to monitor the unit. I recommended that should the unit begin to fail again to schedule for service. No water leaks observed during service, job completed."

"Arrived on site to test uni for frost build up in FC. Found frost on left side of FC. Found gasket popped out of place on lower left corner causing air leak. Adjusted gasket, tested, found gasket sealing properly. No leaks detected. Advised customer to make sure to open and close door from center. Job complete."

Arrived on site to test unit for scratch on door.

"Arrived onsite for unit not washing. Tested the unit and heard the unit fill with water and drain but the motor won?t work.

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit was not pumping water to dishes, replaced pump and sump, all functions returned with no leaks. Complete"

"Arrived on site for no cool. Removed pantry drawer found drain pan broken and in pieces,removed shelving and drawers found cover damaged,removed cover found oil in pan that caused plastic liner and drip pan to break ordering housing,pan and cover. Will need all sealed system parts also. Job will need 2hrs ; ordrng 1 W11435997 (Housing) and 1 W11457241 (Drip pan) and 1 W11188493 (Cover), states that autho needed"

"Arrived on job for complaints of not washing again. Found the gearcase leaking and rotor, clutch and slider damage. Replaced all parts and called tech line."

"Arrived on site and inspected refrigerator and found damper cover is not sitting flush against liner, harness can be seen for damper. Remove cover and repositioned it as best as possible and harness is no longer visible. Damper cover will not sit flush completely due to contour of interior liner. There is no no way to change this but it is also not causing any functional issues for the refrigerator. No further repair is required at this time, job complete"

Arrived on site for washer not draining water and giving F 21 error code. Upon arrival I was able to confirm error code and after disassembling drain pump found a clog in the filter. After clearing out filter I was able to reassemble and test unit and found that it is now draining as designed with no leaks during repairs call complete

"Arrived on site for a microwave that has lights out on the screen and it?s not making selections. Inspected unit and work area. The customer advised that some of her numbers aren?t showing correctly and some of the buttons on her user interface don?t seem to be working. Confirmed customers complaint. Ordering the control panel, user interface assembly, and knob control just in case for repair. Office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (UI) and 1 WPW10623991 (UI DIAL CONTROL )"

Arrived back on site to remove the bypass water filter I installed while customers purchased new filters. Removed it and found the incoming water pressure is too high causing the unit to pulsate when dispensing. Turned it down and unit now functioning properly. JOB COMPLETE

"(CH) Arrived on-site for broken lid lock. Upon arrival found latch hanging inside the drum, the strike broken in half and the bezel cracked and not locking on to the latch. Ordering new strike and bezel. Office to reschedule once we have an eta on parts.; ordrng 1 W11457841 (Strike) and 1 W11215091 (Bezel (grey))"

Arrived back on site to install previously ordered parts. R&R the belt and pulley. Reassembled and unit tested as designed. Job complete

"Arrived on site and to install previously ordered parts. While attempting to install the glass trim, the vent trim snapped off and broke. Ordering 2 trim vent and authorization. Will return with all previously ordered parts. JOB COMPLETE ; ordrng 2 WPW10310922 (TRIM-VENT)s, states that autho needed"

"Arrived on site for a dishwasher that?s not cleaning dishes properly. Inspected unit and work area. Browned the unit through diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through an auto test and found the bottom and upper spray arms not spraying and that?s causing the issue of dishes not getting clean.

Arrived on site for refrigerator not making ice. Upon arrival I found ice maker harvested and filled as designed. I also found ice in ice maker very thin. Took temps of both compartments and found unit was at 38 rc and freezer at 13. Also found freezer door not set properly and causing ice build up in FC. After resetting door I ran all ice maker related test and found during test 36 that ice box fan wasnt quacking on. Found 14dcv instead of the needed 5dcv. After getting autho and replacing the hv control I reassembled and tested unit and found ice box fan now running as designed. Informed customer to give 24 hrs to stabilize temps and make ice as well as to take temps reading the next few days to ensure big issues arent occurring. Call complete ; ordrng 1 W10846539 (Icebox fan)

Arrived on site for in oven that is flashing an F96 error code. Inspected unit and work area. The customer advised that the unit is flashing this error code every 2 to 3 cycles and she can clear it and start a new oven cycle to get it to work. Spoke to SW and was advised that the issue was most likely with some kind of control. Went through the text sheet and was advised to order the fan sensor board as well as the control board as well to illuminate any potential issue with a callback. Ordering parts in the office will need to contact the customer about a return date. ; ordrng 1 WB27T11463 (board fan sensor) and 1 WB27X25350 (control board t012 e)

Arrived onsite for a washer that had a piece broke off of it. Inspected unit and work area. Found the lid where the hinge me to Lynn had broken off. Replaced lead and tested unit. The unit began working as designed. Call complete.

Arrived on site for a trash compactor that won?t come up. Inspected unit and work area. Spoke to PR and was advised to check the gears for any strips teeth or cracked gears. Found the main gear cracked and replaced it. Tested the unit and still had the same issue. Checked the directional switch as it got to the top due to the Graham hitting it and not stopping. Found a directional switch stuck. Replaced directional switch and tested the unit again The unit still had the same issue. I called Whirlpool Techline and spoke to Rich SR# 7731221834. He advised that I need to check the push to start switch at the pedal to make sure that that was working properly. Found the switch in a close date and replaced it. Tested the unit and the unit is not working as designed. Call complete.

Arrived on site and inspected microwave not completing time cook times. Customer heated a cup of water and unit completed and heated. Noticed the entire duplex is on arch fault and GFCI. Owner will have to be changed to a regular breaker to prevent it from quitting before the time is up. Unit works as designed.JOB COMPLETE

Arrived on site and inspected freezer gasket issues. Found it was hanging down. I installed it back into the grooves and unit now functioning properly to customers satisfaction. JOB COMPLETE

"Arrived on site to inspect refrigerator RC side not cooling. Upon further inspection, the customer had the unit unplugged and advised that the RC evaporator had a large amount of ice on it and the cover. I removed the RC evap cover and found the thermistor blackened and in the wrong position. I advised the customer of my findings and that the thermistor needed to be replaced. Due to this being a re-occurring issue, I removed and replaced the thermistor and secured it to the cap tube (proper placement) with foil tape and ziptie. Placed some silicone inside the wire nuts to prevent moisture getting onto the harness and corroding it. Tested unit and it began to cool as designed and had a good frost pattern. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. I installed the new valve and found no leaks at the end of service. Call complete.

"Arrived on site to follow up on refrigerator with freezer door that was building moisture on the door gasket. Per previous tech line call, installed new freezer door and sealed the liner. Centered door. Door is sealing properly and liner is sealed with silicon.

"Arrived onsite for basket replacement on washer. Upon inspection I found the gearcase had failed and dropped down onto the cam causing the teeth to wear down. I replaced the gearcase, cam, basket and wash plate. I tested the unit minus water connections due to the unit being installed in the garage on extensions the unit otherwise is working as designed. Un able to test for leaks due to installation. Job complete."

"Arrived on site to inspect unit for making a loud ?sparking?sound, upon inspection found the unit worked normally and didn?t seem to spark or have any burn spots inside the unit. Tested many times and found no sparking. Instructed customer to record

"Arrived on site to replace thermostat, thermistor and control from previous diagnosis for not starting at times and check lint illuminating. Replaced thermostat and thermistor Tested unit, unit is working good. Venting tube in unit is not obstructed. Unit is very clean. Air flow is good.

"Arrived on site to diagnose refrigerator that has several dim lights in it. Diagnosed unit and found 1 failed module on the freezer side. Replaced lower right FC module and retested. All lights are working as designed.

Arrived on job for complaints of white film on dishes and top console damaged. The top cover damage will need to replace cover. The white film is calcium deposits from hard watershed new soft water will not remove the customer will have to remove with possibly vinegar. ; ordrng 1 WD34X24946 (cover console asm im)

"I arrived on site to diagnose dishwasher not washing. Upon arrival I found stored error codes. F4e3 motor fault and F7e1 no heat. I then ran the unit in diagnostics and the motor was not engaging, found the unit draining and heating. I then replaced the sump and motor and tested the unit. Unit is now working as designed. No leaks observed at time of service. Call complete."

"Arrived on site and inspected dryer and found at this time it is not making any excessive noise while running. Disassembled dryer and found the right rear support wheel is noisy when it spins. After replacement dryer is running properly, job complete"

Arrived on site to test unit for unit sparking. Found burned out diode replaced diode test unit and unit test good job complete.

Arrived onsite for the detergent or the software not emptying all the way.tested the unit on manual for the softener fill with water. And noticed the Valve started a small hesitation noise before filling. Went ahead and replaced the water valve. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for a ice machine not producing ice. Upon arrival the customer stated that the unit would made thin ice for a while and then completely stopped. I put the unit into diagnostics mode and found all thermistors, pumps, evap, heaters working as designed. However, I found when activating the valve no water came out at all, but some would drip from the filter housing. I removed the filter and tried it again. It was now running as designed. I kept the filter out and let the ice harvest on its own. I found the water level of the ice to be good. I did not find any leak or damage to the housing. I found the customer is unsure of the last clean cycle or filter replacement they did. I advised the customer on running a clean cycle for the unit, and to look at replacing the filter. The unit itself is working as designed. Call complete."

"Arrived on site for a ice machine not producing ice. Upon arrival the customer stated that the unit would made thin ice for a while and then completely stopped. I put the unit into diagnostics mode and found all thermistors, pumps, evap, heaters working as designed. However, I found when activating the valve no water came out at all, but some would drip from the filter housing. I removed the filter and tried it again. It was now running as designed. I kept the filter out and let the ice harvest on its own. I found the water level of the ice to be good. I did not find any leak or damage to the housing. I found the customer is unsure of the last clean cycle or filter replacement they did. I advised the customer on running a clean cycle for the unit, and to look at replacing the filter. The unit itself is working as designed. Call complete."

"Arrived onsite for washer banging noise during spin cycle. Upon inspection found visibly failed suspension rods. Replaced rods to test. While testing found lid latch not functioning. Need to order latch, strike and control just in case. Will need AUTHO. Will need to run complete diagnostics after installation. Office to reschedule ; ordrng 1 W10837741 (lid strike) and 1 W11162438 (cntrl-elec) and 1 W11307244 (latch)"

Arrived on site for a range with no power. Upon arrival I found the range on and responsive. Upon further inspection I found the floor in front of the unit scratched and showed the builder (pics in SD). I preheated both ovens and found it working as designed. I checked voltage at the wall and found correct 120VAC. Unit is working as designed. Call complete.

"Arrived on site for no ice. Found broken wires at door hinge informed customer door will need to be replaced