Local Reviews
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Jonathan S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for refrigerator making noise. Customer had recorded noise. Sound as if fan hitting something. Inspected unit and work area. Performed diagnostics mode and tested fan operation. Gained access to condenser fan and inspected. Found clear of objects. Gained access to evaporator fan. Found perfect frost pattern and no ice buildup. Added sound pad behind evaporator fan housing. Removed from ADC defrost to basic. Monitored unit in normal run mode. Found diffuser louder than normal. Removed diffuser and installed new. All operations tested good, no water leaks detected."
Noah D.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the water supply off. Turned on water and tested. No problems found. Complete"
Richard P.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for the refrigerator ice maker fill tube frozen . Replaced ice maker , fill tube and it tested good and filled with water. Complete"
Al R.
WASHER WHIRLPOOL WTW4950HW1 "Arrived to install previously ordered parts.Removed and replaced the motor, shield and 2 screws.Calibrated the unit and unit tested unit designed.All water lines were dry at the end of service.Job complete.See created notes."
Robert J.
DISHWASHER WHIRLPOOL KDTM404KPS Arrived on job for complaints of wet dishes. Instructed customer on settings and wet agent use. No leaks detected at time of service
Kayman B.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previous issue where I advised customer to give us a call back if the problem keeps happening. I installed the console and control for display screen freezing. The unit is now working as designed. Talked to customer about connecting to WiFi. Job complete.
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for ice maker/ door broken. Upon inspection I found the pads for the dispenser responding but not engaging the ice maker motor to dispense ice also not dispensing water. I opened the left side door and held the door switch down and tried to get water. The water dispensed and the ice dispensed. Will need a new door switch for repair. Ordering 2 just Incase (W11396033) switch x 2. ; ordrng 1 W11396033 (ROCKER SWITCH )
Andy B.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker. Tested and inspected unit and found failed power cord harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Noah D.
WASHER WHIRLPOOL WTW7300DW "Arrived on site to inspect washer for loud noises during operation, upon inspection found the washer stator winding loose and helping with noise, will need stator along with gearcase parts. PLEASE SEND ALL PARTS OF DRIVE SYSTEM ; ordrng 1 W10579778 (STATOR )"
Lou S.
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to install previously diagnosed and ordered parts. Due to the element & harness failure, I removed and replaced both and then found that the infinite switch for the back left burner was shorted out as well. Removed and replaced the switch and tested. Unit is operating as designed.
Kayman B.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite to install previously diagnosed parts. I installed the spark module and tested unit. All burners are now igniting and have even flames. Unit is working as designed. Job complete.
Kevin B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced pantry UI harness and inverter and compressor is running again. Recommended that customer allow it to cool for 24 hours before adding food, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water complaint. Called tech support per tech support normal operation due to limited water tubing in fresh food for cold water,per tech support if more then a cup of cold water is needed to use ice in the dispenserSR#7728479234"
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not making ice, upon inspection found the ice tube was frozen and facsia heater cut, replaced tube and tested. No problems found. Complete"
Brandon C.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for customer complaint of ice build up on top part of freezer, found door was not sealing properly, I was able to adjust height of door to create better seal, unit tested good."
Andy B.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on site for refrigerator leaking from ice maker. Tested and inspected unit and found failed valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kayman B.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop center burner flame too low and not cooking food properly. Upon inspection I found the center burner with uneven flames and hissing. But seemed to be the correct height. I inspected the orf holder under the orifice and I found t very dirty and greasy which would cause a gas flow restriction making the hissing sound. Customer request that all orfice holders and burner heads be replaced as they are all very grimey. And could be contributing to low flames.I am ordering (W10611435) center orf holder (W10597166) left R left F orf holder x2 (W10594405) right front orf hold (W10594399) right rear orf hold (W10811599) center burner head (WP8286814) burner head left R left F x 2 (WP8286813) burner head Right R (WP8286815) burner head right F (W10819916) burner cap kit (W10758282) orf holder screw x 10. Requesting AUTHO for repair. Office to RS once repair is approved. ; ordrng 1 W10594399 (holder-orf) and 1 W10594405 (holder-orf) and 1
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, container, and coupling and tested unit. Unit is working as designed. Call complete."
Jonathan S.
OVEN WHIRLPOOL WFE515S0JS0 Arrived at apartment # 10303 for range having long preheat times. Inspected unit and work area. Tested voltage at terminal block and found L1 connected to neutral. Corrected wiring. Tested all operations. All tested good.
Noah D.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived on site to inspect fridge and install door due to icemaker problem. Installed door. Job complete
James C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. Found left front intermittently not igniting. Found burner head warped not allowing proper gas flow to igniter. Installed new burner head and tested operation. Unit tests good. Job complete
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I confirmed a refrigerant leak in the evaporator at the factory bend in the tubing just below the weld joint on the suction side. I found the unit with 20 psi of pressure setting idle and in home position. I recovered the refrigerant. I replaced the evaporator and vacuumed the system. The system held a 30 psi vacuum. I charged the system with 6.00 ozs of R134A. I tested the unit and had a great frost pattern and the unit is working as designed. Call complete.
Tyler G.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose a ice machine not making ice properly. After further inspection I found that there were no diagnostic errors but the water valve was overheating during the test cycle and not long enough water to pass through I replace the valve but in the process the fill line going into the valve would not properly disconnect from the quick connect the held it in place. I found that internally the water valves been overheating and causing certain parts to wear down so whenever I pull the hose out of the quick connect the Quick connect came with it and tore part of the hose we will need to return with the fill tub hose for the unit. .; ordrng 1 W11256498 (tube-water)
Jonathan M.
DISHWASHER KITCHENAID KUDS30IXSS6 Arrived on site for dishwasher that wont power on. Inspected unit and work area. Tested voltage at the junction box and found proper voltage. Tested voltage going to the console and found improper voltage. Replaced control and tested unit. Unit would not still turn on. Got authorization from the office to install control panel as well. Replaced control panel and tested unit. Unit ran as designed. Call complete.
Robert J.
REFRIGERATOR WHIRLPOOL KSSC48FMS Arrived on job to replace thermistor. Husband was home on this trip any clarification of the symptoms changed diagnostics. Will need to replace main control instead. After replacement test operation. No leaks detected at time of service.
James C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site and found water collecting in ice container and over flowing ice maker. Unit will need new regulator, water line, ice maker and dual valve to repair. ; ordrng 1 8212547RP (tube-water) and 1 WPW10341329 (water valve assy)"
James C.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and found no refrigerant in low side of system or at drier. When cutting drier from unit I found that the solder joint at drier from heat loop has been soldered shut trapping all refrigerant. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.1oz 134a and tested. Unit cooling properly. Job complete"
Kayman B.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for refrigerator no cool. Upon arrival I found the FC and RC with complete no cool but the compressor was running. There is no frost pattern present. Which indicates a faulty compressor or refrigerant leak somewhere in the sealed system. Ordering a sealed system repair. Requesting ss tech and 2 hour timeframe for repair. Ordering (W11209866) compressor (W11107829) drier (W11407409) evaporator (W10913906) access valve.s. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect freezer led issues.Confirmed the complaint and removed and replaced the module.Reassembled and unit tested to customers satisfaction.Job complete All water lines were dry at the time of service.
Kayman B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to install previously diagnosed parts. I installed the dishwasher inner door and tested for leaks. No leaks detected during time of service. Job complete.
Scott M.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for burning smell . Heater is in good shape no foreign objects . Did find and recommended to tenet to have maintenance service exterior venting . Did find some lint build up in wall vent . No lint build up at time of service . No hazard found . Job complete .
Lou S.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer tripping breaker. Upon further inspection, customer advised the unit is tripping the breaker during the last cycle which would be spin/drain. I placed the unit in diagnostics showing no error codes. Tested unit and it operated as designed. I placed the unit in drain/spin and when the unit would begin to spin ad just before it ramped up to high speed, the breaker would trip. I tested ohms to the drain pump and it was good, checked the motor and it was good, checked the capacitor and found it was bad. I am ordering the capacitor, motor & drain pump (just in case) and CNOTE-LSO FOR TRAINING and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W10890624 (motor-drve) and 1 W11162561 (CAPACITOR ) and 1 W11399437 (DRAIN PUMP)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for fresh food not cooling properly . Found air Chanels clogged with ice . Evap fan not running . Replaced fan motor . Steamed out ice. Unit is now operating as designed . Job complete
Kayman B.
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite to install previously diagnosed parts. I installed the range panel. I tested unit and is working as designed at this time. Job complete.
James C.
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected unit. Found oil leaking from gear case and has completely coated the motor, belt, cam and dust cover. Unit will need all 3 to repair due to the amount of oil on surfaces. ; ordrng 1 AUTHO (AUTHO) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield)"
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator not cooling. During testing found that cooling off was displayed on the UI. Miss accidentally turned the cooling off while trying to reset filter light. also customer had a complaint of the door handle coming off. Turned cooling back on and tighten up door handle and all functions tested fine. Complete
Jonathan S.
COOKTOP WHIRLPOOL SC8720EDB Arrived on site for cooktop down draft fan making noise. Tested operation and found fan not staying in place. Gained access to fan motor and removed to inspect. Found motor mounting screw had vibrated off. Was not able to find screw. Removed other mounting screw and matched up to truck stock screw. Installed screw and checked all other mounting screw. Assembled unit and tested operation. All tested good.
Scott M.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Arrived on site ,replaced jazz control and dampener control. All checked normal in diagnostics . No water leaks detected at time of service. Job complete ."
Scott M.
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived on site and found filter board failed . Ordering filter board . ; ordrng 1 W10422269 (filter)
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for freezing in fresh food. With temp setting to lowest setting freezing in fresh food. Diagnosed a defective control and thermistor,installed a new control and thermistor"
James C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found wash motor running but sounds like plastic hitting impeller. Unit will need new wash motor assembly to repair. Installed new sump and motor assembly. Tested operation and found unit working properly. Job complete
Jacob S.
WASHER WHIRLPOOL WTW4815EW1 "Arrived onsite for unit not washing clothes. Tested unit. Got motor fault, long fill, and main control error codes. The control had gone bad. Ordered part. Rescheduled with tenant.; ordrng 1 W11124765 (cntrl-elec)"
Clif L.
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to replace sensor for dishwasher. Replaced sensor and ran full diagnostics resulting in no failures in unit. All is working properly at this time and no leaks were found at time of service.
Robert J.
REFRIGERATOR JENN-AIR JF42NXFXDE00 Arrived on job for complaints of mullion not attached at bottom. Reattached mullion.
Tyler G.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher panel installed and a realignment after installing the front panel I found that the mounting brackets that need to be realigned were damaged and cannot be properly installed we will need to return with new mounting brackets in order to secure the dishwasher in the cavity hold that it sits in. ; ordrng 2 WP8269145 (brckt-mtg)s"
Jacob S.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit having debris in between glass. Looked at door. Saw debris inside of glass. Replaced door. No issues at this time. Job complete
Luis M.
REFRIGERATOR KENMORE 795.7504361 "Arrived on site for a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,installed updated software. Powered unit on checked low side pressure good"
Paul R.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for a refrigerator to replace the drier. I replaced the dye drier and vacuumed the system. The system held a 30 psi vacuum. I charged the system with 5.00 ozs of R134A refrigerant. I tested the unit and had good pressures and the unit was cooling and working as designed. There were no water leaks present at the time.of service. Call complete.
Jacob S.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for top dented to unit. Saw dent to top. Replaced top. No issues at this time. Job complete
Jacob S.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for top dented to unit. Looked at unit. Saw dent to top. Replaced top. No issues at this time. Job complete
Noah D.
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning or unlocking, during operation and testing found the pressure module not working correctly, replaced control board and tested. No problems found. Complete"
Jacob S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door panel to unit having damage. lol at door. Saw dents in door panel. Replaced door panel. No issues at this time. Job complete
Leonardo C.
MICROWAVE IKEA IMH16XWS4 Arrived on site to test unit for not heating and sparking. Test unit and found bad mag cap and diode.
Brandon C.
OVEN JENN-AIR JJW9830DDS "Arrived on site for customer complaint of lower oven not being able to run clean cycle. Found failed door switch, I replaced door switch, unit tested good. Also installed lights that customer had and checked temperatures in both ovens, unit tested good.
Luis M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged harness. Installed a new harness,found unit missing shut off arm extension installed a shut off arm extension from truck stock tested water to icemaker good. Any further issues unit will need shit off arm extension"
David Z.
WASHER MAYTAG MVWC565FW1 "Arrived on site to diagnose washer that was leaving residue on clothes after wash. On arrival customer had showed me articles of clothing that had washed as well as pictures of others. Looks like the items were not adequately cycled and some small amounts of residue remained. Performed diagnostics and test cycles. Found valves filling strongly, agitation strong and crisp, unit spinning correctly. Found no mechanical faults with unit, unit is working as designed. Advised customer to review use and care guide and try a different soap and cycle options. No repair recommended, unit is functioning as designed."
Jonathan S.
WASHER AMANA NFW7300WW00 "Arrived on site for washer leaking at door. Inspected unit and work area. Found door bellow drain holes clogged. Found bellow needs to be cleaned. Removed front of bellow and cleared drain holes. Cleaned front of door and complete door bellow. Tested operation, found minor soap suds buildup. Spoke with customer on soap usage. All tested good, no water leaks detected. Paid in full on credit card."
Andy B.
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for leaking fridge . Replaced drain tube . Drain tube is free of any obstructions . No other water leaks detected at time of service. Job complete .
James C.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found ice bin frozen in a block and ice under bucket. Found ice tray half full and ice cycles hanging from bail arm. Found ice maker calling for water before tray is in home position. Unit will need new ice maker to repair. ; ordrng 1 W11115534 (icemaker)
Robert J.
DRYER MAYTAG MED7100DC0 Arrived on job for complaints of not starting. Found relay on control board not closing. After replacement test operation.
Andy B.
WASHER KENMORE 110.2613241 Arrived on site for washer leaking water. Tested and inspected unit and found failed inlet valve. Attempted to remove failed part and found hot water valve at wall not working. Shut off water main and attempted to remove and found hot water supply still feeding water due to back pressure from water heater. Customer will need plumber to come fix hot water valve at wall before repairs can be made.
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. Once I was able to get it into diagnostics, I found the error codes F6E4. I cycled power and removed and replaced the main control and cycled power. Cleared the error code and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
Leonardo C.
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for possible propane leak on right front burner. Tested unit found small leak on right front tubing. Ordering part#W10810387(lp conversion) and pat#W10353141(right front tubing). Office to reschedule. ; ordrng 1 W10353141 (TUBING RIGHT FRONT ) and 1 W10810387 (LP CONVERSATION KIT)
Andy B.
WASHER MAYTAG MVWB855DC0 Arrived on site for washer error code and not operating properly. Tested and inspected unit and found failed water inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Brandon C.
REFRIGERATOR KITCHENAID KSRB25QGSS01 "Arrived on site for customer complaint of unit not dispensing ice, found broken bracket. WP2180226
Leonardo C.
RANGE WHIRLPOOL WFC150M0EB0 Arrived on site to test unit for left front burner not working. Test unit and found burned switch and opened element. Replaced both parts test unit and unit test good job complete.
Kevin B.
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found gearcase has failed, replaced it and washer it is operating properly and no longer making noise. No water leaks from connections at time of service, job complete"
Kevin B.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, remove the vent hose and there is water collecting in it, vent is blocked to the exterior and water is collecting in hose. Vent will need to be clear to correct issue, job complete"
Scott M.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site ,replaced right side positioned . Upper rack is not sitting correctly . No water leaks detected at time of service. Job complete ."
David Z.
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site to install new icemaker and optical eye. Installed new parts and retested. Unit is now working as designed. Call complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found frost build up around auger shaft and under ice bin. Instructed customer to clean the build every once in a while. After cleaning up frost build up, unit tested good. Ice door sealing properly, auger motor working properly."
Andy B.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher leaving soap in unit. Tested and inspected unit and found no water getting in unit due to failed float switch housing not letting lever make contact with switch. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (SWITCH HOUSING )
Luis M.
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site for loud noise. Compressor and fans running,no noise present,powered unit on compressor powered off correctly,let temps increased powered unit on compressor powered on no odd noises fans powered on no noise present"
Jacob S.
DISHWASHER MAYTAG MDB8959SKB0 Arrived onsite for an F9E1. Tested unit. Drain will not come on at all. Called Techline. Used ohm meter to check. The blue and brown wires and got good ohm readings. Suggested that control board needs to be replaced. Got sr#7728482336. Ordered part. Rescheduled with customer ; ordrng 1 W11348053 (CONTROL BOARD )
Robert J.
OVEN KITCHENAID KEMS308SSS04 Arrived on job for complaints of broiler element damaged. Found the broiler element open will need to replace element. after replacement test operation.
Brandon C.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not dispensing ice, I found auger shaft was not making good contact with ice bin. I had to adjust the auger shaft coupler upwards to make contact with ice bin, unit tested good."
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I opened the FC door and found the FC light not working. Checked the RC lights and found them not working. I removed and replaced the FC light and tested and all lights in the FC/RC are operating as designed. No water leaks observed during service, job completed."
Kevin B.
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected washer and found rotor is loose after correcting, Discussed correct loading procedure, how to avoid unbalanced notes and correct soap usage. No water leaks from connections at time of service, job complete."
Jacob S.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived onsite to replace rail-mullion, switch, and gasket. Replaced 2 of 3 parts. Gasket was ordered wrong. Re ordered gasket. Rescheduled with customer.; ordrng 1 W10830046 (gasket-fip)"
Robert J.
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on job for complaints of mullion not working. Found mullion damaged needs to be replaced. After replacement test operation. No leaks detected at time of service
Scott M.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not spinning . Ran diagnostics and found latch not engaging . ; ordrng 1 2NDMAN"
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator leaking and ice in freezer. Upon further inspection, the customer advised that there is water in the bottom of the refrigerator section and leaking into the freezer through the door gasket. I found that the RC evaporator drip pan drain hole is clogged and the defrosted water has nowhere to go. I pulled the unit from the wall and removed the ack panel to inspect the drain tube. Removed the drain tube and found it clogged with debris. Removed the debris and placed silicone around the edge of the drain tube to help seal the gap. Also found two spots on the back panel that have insulation void and are sweating badly. Advised the customer of my findings. Disassembled the RC section and removed the ice from the evap drip pan. Cleaned leftover water and reassembled the RC section. No water leaks observed at the end of service, job completed."
Scott M.
RANGE WHIRLPOOL WFE515S0ES2
Clif L.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to perform sealed system repair for refrigerator. Replaced compressor, filter dryer, and service port. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for a freezer that is freezing up in the freezer section. Inspected unit and work area. Customer advised that her issue is this ice forming at the bottom of the freezer. Found drain hole plug up with ice. Removed back cover and blew out an obstruction out of the drain hose. Steamed out unit and could not get water to be removed from the freezer section. Steamed from underneath the unit as well as on the top and was unable to get water to flow down to the drain pan. I called Techline and spoke to Kathy SR# 7728487045. She had me test a few things with the unit and advised that based on our findings
Jonathan S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher top rack broken and not cleaning well. Removed top rack and installed adjuster kit. Installed rack and tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and found all working. Spoke with customer on hard water and soap recommendations. All tested good, no water leaks detected."
Kevin B.
VENTHOOD GE PVX7360SJ2SS "Arrived on site and inspected vent hood and found blower wheel is rubbing against shroud cover, added spacer above shroud cover where mounting point attaches to frame, shaved 1/8 of plastic off of Venturi and it is no longer contacting. Vent fan is quiet now. If issue persists GE techline will need to be contacted Venturi shroud
David Z.
FREEZER WHIRLPOOL WRF535SWHZ04 Arrived on site to follow up on refrigerator that had issues with freezer door fully opening. On arrival customer had said the issue had resolved itself a couple days after I fixed it prior. Leveled unit at customer request. All is working as designed. Call complete.
Kevin B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and replaced heater and spray arm diagnosed on previous visit, after replacement ran a diagnostic cycle and it completed properly, no water leaks from connections at time of service, job complete"
Leonardo C.
OVEN WHIRLPOOL WOD51EC7HS01 "Arrived on site to test unit for error code E3. Tested unit found bad sensor, replaced sensor. Tested unit to 350, unit test good. Job complete."
David Z.
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to diagnose one microwave that does not heat sometimes. Tested unit and found the relay on the control board will not engage and clack. Ordering new control applicable to this engineering digit.. ; ordrng 1 W10891908 (cntrl-elec)
Scott M.
DRYER AMANA NED4655EW1 "Arrived on site for dead dryer , found hi limit thermostat had blown . Used cutoff kit from truck stock . Unit is now heating . No lint build up at time of service . Job complete ."
David Z.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install, parts to resolve frozen RC Evap issue. Found that is an applicable service pointer that involves securing the Evap cover to the liner to resolve this, W11092686E. Advised customer that we need to follow this service Pointer first before were placing other parts. Ordering parts, office to schedule return visit when parts are available. ; ordrng 2 67006425 (screw)s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (tie-wire)s and 1 WPW10501260 (cover-evap)"
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator intermittently making ice. Customer stated that they turned off ice maker and when turned back on it taken 48 hours to produce ice. Measured temperature in ice area at 14.5°. Measured temperature in FC at 1°. Checked temperature settings and found set at 36° in RC and 0° in FC. Performed diagnostics mode, checked ice maker fault codes and found E2 motor lost position. Advanced ice maker harvest and found ice dropped and cycle ended at home position. Ran fill cycle and found restriction in fill tube line. Removed fill tube from inlet valve and found frozen. Measured fill tube heater and found at 55.4 ohms. Tested voltage to heater and found 120 volts. Added foil insulated tape to fill tube line to keep from freezing. Tested all operations, all tested good. No water leaks detected."
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave not removing odor or vapor. Inspected unit and work area. Performed diagnostics and tested 2 speed fan with paper on vent. Found fan holding paper in place and falling when turning off. Found fan adjusting from high to low. All tested good. Spoke with customer on microwave vent hood fan and operation.
James C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Customer stated the unit had been tripping the breaker every day. Electrician verified electrical circuit as good. Circuit is properly polarized and has proper voltage. Verified compressor and inspected control. Found control and ui have failed and will need to be replaced to repair. Office to schedule return service due to control is expart; ordrng 1 W11239666 (UI) and 1 W11293378 (cntrl-elec)
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for door issues. Found right slide to drawer defective preventing door to fully open or closed,replaced defective right side slide,reinstalled door tested door operation good.
Clif L.
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is not registering with burners lit. Found front center burner not registering lit flame. Adjusted burner and tested unit. Found all is functioning properly at this time.
Luis M.
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site for no cool diagnosed defective control not going into defrost replaced main control.
Lou S.
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect range burning smells. Upon further inspection, the customer advised that the unit began to smoke and have a smell when they tried to use the oven. I pulled the unit from the wall and removed the terminal block cover and found the L1 and L2 harness connectors not tight. The L2 (red wire) was burnt from its connector. I tightened the connectors and added a Y connector to the L2 wire and retightened it. Tested the unit and it is operating as designed. I advised the customer of my findings and advised that I am going to order a main harness and terminal block and recommended that the customer purchase a new four prong power cord before I return, so I can install the power cord when replacing the harness and block. I advised the customer of my repairs be temporary until I can return to replace the harness. Also advised that if they smell an odor air see smoke to stop use and unplug the unit or turn off at the breaker. Customer reques
Brandon C.
DISHWASHER FRIGIDAIRE FGID2476SF1A "Arrived on site for customer complaint of unit not drying properly and water in top spray arm when cycle complete. Found no rinse aid was being used, and the little bit of water left behind from top spray arm is normal. Ordering control and heating element to ensure heating is working properly. Spoke with MS in office about scheduling ; ordrng 1 5304514365 (PUMP W/HEATER) and 1 5304520661 (CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool in fresh food and no ice. Ran diagnostics found freezer fan,fresh food fan and ice box fan not running. Removed control cover,all harness installed,adjusted wiring all fans powered on."
Kevin B.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found builder had converted it to propane on a natural gas feed. Replaced all orifices and now flames are as expected, took 1 picture of all burners, job complete"
Paul R.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator to replace the previous diagnosed sealed system components. I replaced the compressor and RC evaporator. I installed a low side service tap on the compressor and installed dye drier. I vacuumed the system and the unit would not get below 28 psi on the low side and when the gauges were closed the system equalized within seconds indicating a large leak. I pressurized the system and found the capillary hissing inside the cabinet. I called techline and spoke with Butch SR# 7728481758 and reported my findings.
Robert J.
WINE COOLER WHIRLPOOL KUBR204ESB00 Arrived on job to replace top shelf. After replacement check temperature. No leaks detected at time of service
Jonathan M.
ICE MACHINE WHIRLPOOL KUID508HWH00 "Arrived on site for ice machine thats not making ice. Inspected unit and work area. Customer has unit hooked up to an under the counter filtration system. Placed unit in service diagnostics and found the fill valve barely pulling in any water. Unit ran a full diagnostic cycle and all other components rain as designed. Replaced fill valve and tested unit. Unit still was not feeling the way it should. Tested voltage at the valve and found proper voltage. Advise customer that their issue was probably with water supply going to the unit due to the fact that the unit was taking along time to fill and was not pulling in enough water to make the ice size they should making. With the added time it takes to fill the unit and thin ice, the ice is melting before it has a chance to fill the bin. Customer will have a plumber come take a look at the under the counter filter to see if it needs to be replaced and will check water pressure. Call complete."
Tyler G.
WASHER WHIRLPOOL WTW5100HW0 Arrived on site for washer repair. After opening the dampener rods I found that they only shipped 1 out of the 4 rods needed. we need to order 3 more rods. Office to reschedule due to parts being psp; ordrng 3 W11396716 (SUSPENSION)s
Brandon C.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for customer complaint of unit not dispensing rinse aid, found failed dispenser, I replaced dispenser, unit tested good."
Tyler G.
REFRIGERATOR KITCHENAID KFCS22EVMS7 Arrived on site to install new icemaker. After initial repair I was able to retest the unit through a full harvest and unit functioned properly during test. Icemaker has water in it and it will take 1-4 days to fill bucket with ice. Call complete
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for sparks. Tested unit found bad capacitor and diode. Job complete.
Lou S.
RANGE KITCHENAID KFID500ESS02 "Arrived on site to inspect range error codes. Upon further inspection, cycled the power to the unit and found the range control display not functioning correctly. Placed unit in diagnostics and checked error codes and found none. Turned power off to the unit and removed and replaced the main control and turned power back on. Control is functioning properly. Tested unit and it is operating as designed. Job completed."
David Z.
REFRIGERATOR KITCHENAID KSRV22FVSS03 "Arrived on site to diagnose refrigerator that customer said stopped cooling. Customer informed me that on the day ticket was called in unit came back. Refrigerator section then freezer, and ice now works too. Ice however is not dispensing. The unit likely needs a new main control since all failures seem to point to control, possibly a UI control if main control doesnt bring ice dispenser back. Main control is available, but Ui is not.
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site from r refrigerator left RC door not closing properly. Inspected unit and work area. Removed RC door and inspected soft closer. Removed closer and installed new. Tested door operation. All tested good, no water leaks detected."
Tyler G.
OVEN WHIRLPOOL WOD77EC7HV01 Arrived on site to repair a double wall oven door handle. After installing the new handle I tested the functionality of the door everything is working as designed
Kevin B.
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer And found lint chute is loose, remove rear panel and after correcting discussed airflow expectations with customer. Airflow is currently good, job complete"
Jacob S.
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for unit not spinning to dry clothes. looked at unit. Found that belt had worn down. Replaced belt. Still had an issue with drum not turning. Upon further inspection. Found that motor was the issue. Let customer know. No issues at this time. Job complete
Brandon C.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, found E5 error code in diagnostic mode, ran ice maker harvest ice maker tested good. Found faulty control board, I replaced control board, unit tested good."
Tyler G.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to repair dishwasher that need a new primary control board and a user interface. After installing necessary parts I was able to fully retest the machine and found that there were no error codes and no other issues that need to be addressed at this time. The dishwasher is now functioning as designed and I gave the customer the OK to use it whenever theyre ready. Call complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and vacuumed down unit. Unit held a vacuum for seven minutes without budging. Charged unit and got unit up to 145 psi on the high side and 1 psi on the low side. Unit is working as designed. Call complete."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for unit hanging on right side. Found mounting screw not installed correctly on right side. Will order new mounting screws W10821385 and new mounting nut W11122643 office to reschedule. ; ordrng 1 W10821385 (MOUNTING SCREWS KIT ) and 1 W11122643 (MOUNTING NUT ASSEMBLY)
Jonathan M.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator if its not cooling. Inspected unit and work area. Customer advised that the issue is not that its not cooling but that they were wanting to check to make sure that their unit is functioning properly. They had had a prior repair done about 10 days ago and the unit had been better since the repair but they were unsure if the problem was completely fixed. I checked the unit and unit was sitting at 2°F in the freezer. The refrigerator section was sitting at 38°F. Checked evaporator and found no evidence of frost buildup. All fans were running and unit was working as designed. Advise customer that since their repair, it appeared that the unit had been reaching normal temperatures. I advise them that no repairs would need to be made as the unit is working as it should. Call complete."
Lou S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher with no water. Upon further inspection, placed the unit in diagnostics showing error codes F4E3 (motor) and F7E1 (element). Cleared the codes and continued with testing. Unit dispensed water into the tub but the motor failed to come on. Advanced through testing and the dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Noah D.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for loud noise in freezer, installed evap and checked for any issues, no issues found. Cooling returned. Complete"
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for icemaker issues, upon inspection found Icemaker full and producing, no problems found. Complete"
James C.
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site and tested operation. Found freezer at 25 and fresh food at 40. Checked evaporator and found a partial frost pattern. Installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit now cooling properly and all functions test good. Job complete"
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit making knocking noise when ice maker is on. Sounds like the ice maker is not releasing ice properly or heater is not activating all the time to release ice from mold before ice maker module rotates. Spoke with RJ, ordering harness and ice maker. ; ordrng 1 W10884720 (harns-wire)"
Luis M.
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for not cutting ice. Grid cutter wires intact, burned harness ohmed grid cutter good,checked voltage at harness good 9vac replaced grid cutter,grid warming up if problem continues will need a new harness
Andy B.
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not spinning out. Tested and inspected unit and found failed latch and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Kevin B.
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and inspected dishwasher and found wash motor is failing/noisy. after repair dishwasher is operating properly and noise is normal. No water leaks from connections at time of service, job complete"
James C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and tested operation. Found freezer at 0 degrees and fresh food at 50. Tested damper assembly and found to be functioning properly. Found evaporator frozen over restricting air flow to fresh food section. Found evaporator thermistor reading open. Will need to return with new thermistor to repair. ; ordrng 1 WPW10384183 (thermistor)
Kayman B.
WASHER WHIRLPOOL WFW8740DW Arrived onsite for washer showing F9E1 error code for drain pump failure. I put the unit into diagnostics and bypassed the Error code. I ran a diagnostics cycle and all functions performed correctly including the drain pump. The customer also said it sometimes shows error codes for the control and UI issues. I am ordering a control for repair.(W11201289) control.Requesting AUTHO for repair. ; ordrng 1 W11201289 (cntrl-elec)
Kayman B.
DRYER WHIRLPOOL WED9200SQ1 "Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning but not heating. I accessed the heating element and thermal cut off through the toe panel at the bottom of the unit. I tested the resistance of the thermal fuse and it did not ohm out indicating a faulty thermal fuse. Will need the thermal fuse replaced.I replaced the thermal fuse and the unit is now heating and working as designed. Job complete."
Luis M.
REFRIGERATOR LG LSXS26366S/00 "Arrived on site for no cool. Pierced low side pressure reading +50 diagnosed a defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Used jig to install software update,powered unit on checked low side pressure good."
Kevin B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is installed below cooktop by builder, customer experienced countertop and drawers hot to the touch when using self clean. Recommended against self clean due to install location and recommended using high temp oven liners instead to prevent a cleaning need. Job complete"
Kevin B.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected range and found display is out, confirmed power is correct and cooktop elements are still operating properly. will need to bring back control board to correct issue.; ordrng 1 W11122560 (cntrl-elec)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site and replaced light modules diagnosed by previous technician on previous visit, job complete"
Robert J.
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of leaking. Ran diagnostics and found no codes. Ran rinse cycle tub filled and washed no leaks twice. Unable to duplicate error. Ran calibration. Checked air dome per service pointer.
Andy B.
DISHWASHER GE GDT695SGJ0BB Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD05X24776 (HEATING ELEMENT ) and 1 WD19X25180 (DRAIN PUMP ) and 1 WD21X23498 (switch flood) and 1 WD21X24901 (CONTROL )
David Z.
DRYER KENMORE 796.910229 Arrived on site to follow up on dryer that was not toy after last repair. Checked unit and found high temp thermostat was tripped again. Reset thermostat and advised customer to try and clean out vents. Vent length is incredibly short. Cleaned lint in previous visit.
James C.
WASHER MAYTAG MHW6630HW0 Arrived on site and installed new dispenser assembly. Tested operation and found unit working properly. Job complete
Tyler G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that was freezing things in the fresh food section and causing ice to freezer patterns in bucket. After running diagnostics I could not find any error codes but I did find that the damper motor inside of the fresh fruit section was grinding and getting stuck open causing too much cold air to freeze everything in the ff side. I replace the damper motor and instructed customer that it will take a few hours but after this everything in the fridge side will start functioning properly and now nothing will freeze any longer. We do need to order a new iStore dispenser for the dispensing system in the freezer door the old one is not sealing properly and allowing hot air to go up and freeze the ice in the bucket.; ordrng 1 W11098702 (door-ice)
Robert J.
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of lf error code. Ran diagnostics and found valve not working. Replaced valve and test. No leaks detected at time of service.
James C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found ice in bottom of fresh food. Found fresh food drain pan has ice under it causing it to bow up and drain hole has frozen over. Found source of water to be coming from ice maker rear gasket and running down under drain pan and has caused the pan to bow. Also found ice maker over filling with water. Unit will need new ice maker, rear adapter and drain pan to repair. Office to schedule return services due to drain pan availability. ; ordrng 1 AUTHO (AUTHO) and 1 W11457241 (EVAP DRAIN PAN) and 1 WPW10635022 (adapter)"
Noah D.
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for not drying, found no issue with airflow or element, nice red glow and moisture sensor ohmed out correctly, changed customer focused dryer setting from 2 to 3. Complete"
Andy B.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for microwave popping noise. Tested and inspected unit and found failed magnetron, capacitor diode and transformer. Ordering needed part. Bringing fan motor in case needed. Office to schedule return trip. Advised customer not to use until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
Scott M.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven completely dead . Found thermostat ( tod) failed . Replaced thermostat. Ran preheat all checked normal . Job complete .
Andy B.
RANGE WHIRLPOOL WFC150M0EW4 Arrived on site for range left back burner not heating. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Luis M.
REFRIGERATOR FRIGIDAIRE FGHD2368TF7 "Arrived on site for door issues and no light at dispenser. Found mullion divider not entering housing,adjusted bracket,raised fresh food door,tested door operation good,mullion entering housing. Removed ui found harness not fully inserted to led module installed harness correctly tested dispenser led unit working as designed."
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found when ice tray is filled water misses and sprays out of tray. Will need new style fill tube to correct issue. Follow directions in service pointer W11406716 you will need to bring a 3/16 drill bit to complete installation of kit; ordrng 1 W11366500 (FILL TUBE KIT) and 1 WP482338 (adhesive)
David Z.
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to diagnose refrigerator not cooling in either compartment. Performed diagnostic on unit. Found no sound coming from unit. Unit silent. Tried test 58 for condenser fan, test 4 for compressor, and FC Evap fan. No fans were coming on, just UI and lights. Verified unit was not in showroom mode. Replaced main Power control board. Retested, and fans and cooling started as soon as unit was plugged in. All is now working as designed. Advised to follow up if unit is now cold within 72 hours. Call complete."
Richard P.
OVEN WHIRLPOOL JVW2330WS01 Arrived onsite for the oven timer chime will not shut off. Ran diagnostics and found no issues with the timer it shut off when commanded it to. At this point no issues were found. Advised customer to monitor.
Kayman B.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for refrigerator section no cool. Upon arrival I found the FC at 14 and the RC at 40 with no load in the RC or FC and it sounded like the unit was in defrost I could hear ice crackling behind the evap cover. I could not find any functional issues so I called techline. They walked me through a quick diagnostics routine and all the components tested good. Techline advised me that when there is no load in the sections we cant get an accurate temperature reading. He also advised that the customer get some temperature probes and monitor the temps while there is a load in each section . Techline gave me a file number SR# 7728470012. Job complete.
Jacob S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to replacement left side door to unit. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Brandon C.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer or top of fresh food section, I replaced control board and multiple modules, unit still had no lights. Called tech line, checked power out of p10 connection, no power from control board. Ordering new control,board and modules. SR# 7728474460; ordrng 1 W11205082 (MODULE) and 1 W11224256 (CONTROL)"
Lou S.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to install previously diagnosed and ordered part. Due to the reservoir drain pump failing, I removed and replaced the pump and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Kevin B.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site and found breaker will not stay on when microwave is plugged in, unplug the microwave and uninstalled it found connector on filter board is loose. After correcting microwave is operating properly, job complete"
Tyler G.
DRYER MAYTAG MEDB765FW0 Arrived on site to repair dryer with a bad exhaust blower. After installing and testing the blower as well as a motor and a few other parts given I found that the dryer was working wonderfully with no issues at all. Dryer now shes with absolutely no noise occurring prior to repair. Call complete
Richard P.
RANGE WHIRLPOOL WFE505W0JZ0
Robert J.
WASHER MAYTAG MVWB835DW5 Arrived on job for complaints of noise. Ran diagnostics and found no codes. Ran calibration but unable to reproduce noise. No leaks detected at time of service.
Clif L.
COOKTOP WHIRLPOOL WCG97US6HS Arrived on site to diagnose a cooktop with a burner that will not light. Tested all parts and components and found no mechanical failures with stove at this time and all burners operating properly. No further repairs are needed and job is complete.
Andy B.
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site for refrigerator still not making ice properly and ice buildup at ice maker. Tested and inspected unit and found failed water tube leaking at top of refrigerator. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11415785 (TUBE)
Clif L.
WASHER WHIRLPOOL WFW8620HC1 Arrived on site to diagnose a washing machine that will not start. Found start button unresponsive. Performed hard power reset on unit and tested washer. Found all his functioning properly at this time. No leaks were found at time of service.
Tyler G.
DRYER WHIRLPOOL WED4950HW0 Arrived on site for a dryer that was not starting properly after hearing a rattling noise. After further inspection I found that the blower wheel was a little damaged on the back and not sitting properly on its mount I went ahead and installed a new blower wheel and the unit is working flawlessly without any rattling or other issues. Call complete
Noah D.
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to inspect dryer for not drying correctly, upon inspection found the resistance at the ACU from both inlet and outlet thermistor to be wrong ordering both. Office to reschedule; ordrng 1 280148 (THERMISTOR ) and 1 8577274 (THERMISTOR )"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 arrived on site and inspected refrigerator and found customer is experiencing noise during operation, applying pressure to the left side stops it. Raised left wheel and added sound pad to condensor to correct issue but did not hear noise during service call. No water leaks detected at time of service, job complete"
Noah D.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site to inspect fridge for not dispensing water correctly, upon inspection found the water slowly pouring out, tried without filter and found no issues. Customer had replacement filter, replaced filter and tested. No problems found. Complete"
David Z.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose dishwasher with issue with dispenser. On arrival found that the dispenser door had broken off. Replaced dispenser. Retested and unit is working as designed. No leaks found. Call complete.
Luis M.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for door issues. Found small gap at door seal,repaired door seal,ran unit through diagnostics all test passed. Gasket repair covered by manufacture warrantyFound dent on stainless steal door,per tech support stainless steel panel an added option from builder not part of unit,builder will need to contact dealer where unit was purchased and order panel kit,per whirlpool tech support Door panel kit"
Richard P.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found no error codes and all functions tested good and no leaks detected. Customer was just concerned about the dishwasher taking 2 hrs to wash dishes on a normal cycle. Advised customer that its normal and advised customer to use 1 hr wash. Complete
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for cooling complaint,customer described issues,ran diagnostics all test passed,diagnosed a defective ui preventing defrost to run normally,installed a new ui control,changed defrost setting to basic."
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite to install previously diagnosed parts. I installed the UI control. The unit is working as designed at this time. Job complete.
Paul R.
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived onsite for a microwave thats not heating. I could hear the magnetron humming loudly but not firing. Had no high voltage parts prescreened. Ordering the HV components before removing the unit. Ordering W10850446 capactr-mg, W11256462 diode, & W10754299 magnetron; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Al R.
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect washer clicking noises.Confirmed the complaint and found the latch was defective, not allowing the unit to wash.Removed and replaced it.Reassembled, calibrated and unit now operates as designed.All water lines were dry at the time of service.Customer satisfied.Job complete"
Jacob S.
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to call Techline to follow up on issue with the unit. Techline said the lids that have been manufactured lately have been coming in faulty causing the unit to not lock properly giving the E4 error code. Suggested to order lid once again. Got Sr#7728066435. Office to reschedule.; ordrng 1 W11189136 (lid)
Jonathan M.
WASHER WHIRLPOOL GHW9400PL4 Arrived on site for a washing machine thats going when not in use. Inspected unit and work area. Please do not in service diagnostics and found no stored error codes. Removed hose from valve and found out leaking very slowly. Replaced valve and tested unit. Unit is working as designed. Call complete.
Robert J.
WASHER WHIRLPOOL WETLV27FW0 Arrived on job to replace temperature switch. After replacement test operation all functions working properly. No leaks detected at time of service.
Scott M.
DRYER WHIRLPOOL WGD5100VQ0 Arrived on site for no heat dryer . Found coils and igniter working . Found gas valve just making a thunking noise when trying to open . No gas leaks detected at time of service.job complete .
Brandon C.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit not completing cycle and leaking, found leak coming from door bellow, and unit timed out in c1 of diagnostic cycle, found failed control and switch. I replaced bellow, control, and switch, unit tested good"
Robert J.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on job for complaints of not turning on. Adjusted door for proper closing.
Scott M.
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site , replaced harness and used inter lockd screws . Unit is now heating and checked normal. Job complete."
Brandon C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of lights not working, water not working and cooling issues. Found water underneath UI control for deli drawer that shorted out main control and UI control. Ordering deli UI, deli drawer, harness, UI control, and main control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS ) and 1 W11330971 (UI CONTROL ) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Kayman B.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer not advancing through cycles. Upon inspection I found the rinse indicator lit and not letting me do anything else. I replaced the control and the unit is now working as designed. No leaks detected during time of service. Job complete.
Kevin B.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found standing water in tub, found drain pump harness is not connected. After resetting it washer is now operating properly, job complete"
Richard P.
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes F9E4 F3E3 lower spray arm malfunction and owi sensor malfunction. Called tech line and they stated that the vent fan could be causing the error codes and for me to disconnect the vent fan and have the customer run the dishwasher and if the issue goes away with the vent fan disconnected than replace vent fan and if it does not replace owi sensor and vent fan as well. Ordering parts and office to schedule Sr# 7728471916. ; ordrng 1 W11228135 (vent) and 1 WPW10705575 (sensor)
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator ice maker not producing ice. Measured temperature in ice container 22° and maker housing at 15.7°. Measured temperature in FC at 0°. Performed diagnostics mode, checked ice level sensor, ice box fan, found air flowing to ice maker. Found ice maker empty. Ran fill cycle and found ice maker filled. Checked ice maker error codes and found error E5. Ran ice maker harvest cycle and found cycling. Found ice maker thermistor and ice fan at fault. Removed ice maker assembly and ice fan, installed new. Tested ice maker operation. All tested good, no water leaks detected durning service."
Kevin B.
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site and inspected dishwasher and found no rinse aid in dispenser, ran a diagnostic cycle and confirmed heating element is operating properly. Recommended that customer use rinse aid to improve drying results. No further repair is needed at this time. job complete"
Brandon C.
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for customer complaint of unit not washing, found failed sump, I replaced sump, unit tested good."
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced RC door, hinge, and name badge. All checks good at this time and no further repairs are needed. No leaks were found at time of service."
Al R.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to replace the dispenser after PR diagnosed the dispenser as defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Jacob S.
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite to replace part. Replaced housing. Tested unit. Unit test good. No leaks at this time. Job complete
Kevin B.
DRYER WHIRLPOOL WED8620HC1 "Arrived on site and replaced user interface diagnosed on previous visit, after replacement dryer is now operating properly. Job complete"
Noah D.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the fill and harvest worked, E5 error code for thermistor, changed out icemaker with thermistor attached. Complete"
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Ran diagnostics,freezer fan not running,removed deli drawer found fresh food evaporator incased in ice. Diagnosed unit will need freezer fan motor and fresh food fan harness,customer will defrost unit; ordrng 1 W11087438 (HARNESS)"
David Z.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to install previously diagnosed parts to resolve leaking washer. Installed new drain hoses, both front and rear to wall. Installed deflector in vent hose. Also replaced stator. All replaced components are the areas water residue was found. Advised customer to also reduce soap usage to prevent suds. Ran the unit on a full quick cycle and did not see any leaks. All is working as designed. Call complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for not getting any water. Tested unit found bad fill valve preventing water to unit. Replaced fill valve. Tested unit, unit works good. No leaks detected. Job complete."
Leonardo C.
COOKTOP WHIRLPOOL WCE77US0HS01 "Arrived on site to test unit for cracked cooktop. Tested unit found cooktop cracked. No point of impact was present or any proof of user error. Determined damage was caused by heat. Replaced cooktop. Tested unit, unit works good. Job complete."
Brandon C.
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived on site to replace mag and diode, after replacing mag and diode, unit tested good.
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is working as designed and no leaks detected during time of service. Job complete.
Tyler G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site refrigerator they had a freezer light and fresh for lights out. After running diagnostics I could not find any error codes or software related issues with the unit and it was after doing electrical test that the lights are all receiving the proper voltage that they should be what I found was at the bulb inside the freezer LED light had burnt out and was not allowing the power to flow from that light up into the fresh food section so I replaced the LED bulb in the freezer section and everything is now working as designed. Call complete