James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
They show up
Becky - Austin, TX
Our issue was with repairing a Whirlpool refrigerator for the umpteenth time, though still under warranty. Service person came to house on time and immediately diagnosed parts to order. On the return trip the same tech replaced the door, control panel, and ice maker. Unfortunately, the control panel (we still have an issue with Whirlpool about that pos) did not start the cooling process and the tech did not notice that refrigeration was not working. After awhile the food was defrosting so we checked the temperature. I did a power cycle reset and the refrigerator finally started. At a party a few days later one of our guests noted that the door was not properly aligned. So, I have more work to do. They get 2 stars because the reasonable response time and problem diagnosis was not backed up by their actually finishing the repair.
Great Care and Concern
Brady - Bastrop, TX
Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.
Joann - Austin, TX
Took four times to get it right!
Jeff - Georgetown, TX
Needed a new fuse for my vent-a-hood and it took FOUR tech visits plus a collection call to get it right when it should only have taken two. The second tech Lou blew the new fuse because the first tech crossed the wiring bur he didn't know it at the time. After rescheduling for a third time that visit had to be rescheduled for a fourth time due to Appliance Express receiving a damaged fuse. Lou was a very nice guy and on the fourth trip discovered the crossed wire but this shouldn't have taken so long. Then I get a call two weeks later asking for the final payment because it wasn't collected on the last trip by the tech. Also cost over $235 for a fuse which is ridiculous. I gave two stars since it was finally fixed but I can't recommend them due to the overall inconvenience and ineptitude. .
Cristela - Austin, TX
The technician was extremely informative in explaining the issue with my dishwasher and offered helpful hints to keep my washer running smoothly.
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Good tech & easy scheduling by friendly staff
AJ - Round Rock, TX
Staff at Appliance Express scheduled tech for Wednesday (based on availability as seen over internet) but also let us know on Monday that tech is available if needed. Technician was to the point and exactly knew how to fix the issue and did not beat around the bush.
Madelyne - Austin, TX
Excellent service, knowledgeable!
Cody - Hutto, TX
Guys diagnosed the issue very quickly, had the replacement part available, and fixed my machine all within an hour. Very pleased.
Very effecient and very knowledgable
Barry - Round Rock, TX
I appreciated his thoroughness and his detailed knowledge in his approach. Sharing tips was a plus too. -- Thanks
Very good Tec.
Alton - Austin, TX
Job well done.
Warranty work on stove.
Amy - Cedar Creek, TX
Joseph and The first technician that came out were cordial and professional. My challenge is that I think it’s poor customer service to say you can only come to my area once a week. Where this not warranty work, or if I’d been dissatisfied with the first technician, I would have sought repair by another company.
Service was very good.
Agnes - Marble Falls, TX
Jerry knows his business. Dishwasher working great.
Tomika - Copperas Cove, TX
All around professional, clean, well mannered (yes he is an adult) but he was awesome all around and informative about my product.
Carol - Austin, TX
After 2 years of procrastination of having my oven fixed, Appliance Express did a wonderful job. Oven works like it should!
Michelle - Bastrop, TX
Joeseph was very professional, timely and very helpful!
Good service to replace dying Maytag
Linda - Pflugerville, TX
Wesley was very personable. Although we were disappointed to see the end of life for our Maytag washer, ultimately we were saved from trying to repair a machine that had no life remaining.
Didn’t fix it the first time. Then had to reschedule twice.
Michael - Dripping Springs, TX
The issue wasn’t resolved the first time. In fact the repair person didn’t even check to see if the ice maker was working before he left. Then we get a call on the day of appointment #2 and they have to reschedule for 5 days later.
Bob - Georgetown, TX
Clint - Elgin, TX
Knowledgeable technician who was able to fully diagnose and repair my appliance.
Jeremy - New Braunfels, TX
Brian - Lakeway, TX
These folks always do a great job.
Knowledgeable and Helpful!
Amy - Austin, TX
Tommy was diligent at repairing our ice maker
Robert - Kingsland, TX
The technicians were all great and the company response was great unfortunately I feel we have a lemon kitchen aid ice maker for it is continued to have the same constant running problem I’m condemned to live with it this way ....they have tried to fix it over 8 attempts changing out every thing except the unit... that’s what we are down to
John - New Braunfels, TX
Great service and honest answers
George - New Braunfels, TX
nice guy but could not fix refrigerator.
Alice - New Braunfels, TX
Diego was super nice but was able to fix my refrigerator. He could not help me further. I am very bummed and unable to give high ratings.
Robert - Lakeway, TX
Paul, was on time, fixed the problem, and was friendly and professional.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Rodolf - Pflugerville, TX
David - Austin, TX
Outstanding technicians on two recent service requests. One each on oven and fridge.
Gwyn - Leander, TX
James was on time & did a good job
Dependable and Professional Service
Kathy - Austin, TX
Scott was very diligent in trying to figure out the problem with my Whirlpool range...it was the service call for an same problem earlier (oven gasket breaking). On the 3rd visit he installed a new pan in the oven thinking this might fix the issue. However, I am concerned that this gasket may be fraying also...so, I have alerted Scott and Whirlpool.
Great, timely service!
Kristen - Austin, TX
Robin - Austin, TX
Appreciate the great service; on-time, very courteous and informative! Joe is a TRUE asset to your organization. What a great guy!
Sam - Austin, TX
Really great & courteous service
Sharyn - New Braunfels, TX
We are pleased that in a very busy time we were able to get service before we left on vacation. You saved the day!
Very professional, great service
Cherie - Waco, TX
Very qualified and professional
Cedric - Lakeway, TX
Warranty repair on Maytag cooktop. Great experience. Highly recommend these guys!
Theresa - Elgin, TX
On time, quick and accurate diagnosis, special parts ordered. Parts received, installed , ice machine back in service.
Billy - New Braunfels, TX
centexgal - Round Rock, TX
The technician who came to fix my dishwasher door was courteous, nice and knew immediately what needed to be done to fix it. He explained the issue, fixed the problem and made sure I was satisfied with the repair before he left. Excellent service!
Gabby - New Braunfels, TX
Friendly and fast service
Roseanna - Austin, TX
Great job, thank you!
Chris - Austin, TX
Tech was extremely knowledgeable and quickly fixed our broken dryer.
Replacement part for dented new refridgerater.
Keith - Lakeway, TX
Elizabeth - Johnson City, TX
Gary - Killeen, TX
Excellent service thank u the
Great Service. Very Patient.
Krishnan - Austin, TX
Paul was very good and had great attention to detail. He explained the issue and fixed it very quickly. Thanks
Kristianne - Austin, TX
Leonardo was very knowledgeable and helpful!
Hubert - Austin, TX
Great for Lowe's waranty service
George - Austin, TX
Will use him again
Excellent customer service-pleasant people to work with.
Patricia - Lakeway, TX
This was a warranty repair through American Home Shield. Because of this, I waited from November 21 until December 7 to get my home refrigerator repaired. You can understand how inconvenient this was! I don't believe Appliance Express caused the delay. Once all the parts were properly ordered, Appliance Express took care of the repair.
Mario - Austin, TX
Paul did a very good job in fixing my problem with my fridge, but also explain how that happened and what to do to prevent it, int he future. It was very patient and clean in executing the job, highly recommendable.
Very efficient and friendly
Charles - Georgetown, TX
Technicians arrived on time. They had covers on their shoes, which I appreciated. The work took 30 minutes, and they left everything clean.
Great Service. Immediately recognized the problem.
John - Kingsland, TX
Very timely arrival. Entire trouble shooting, repair and post repair checkout took less than 30 minutes. Also explained to us what caused the issue and what to do about if it happened again.
Fixed range under warrantee
Virginia - Round Rock, TX
Very friendly and professional.
Andrew - Austin, TX
Alicia - Spicewood, TX
Brandon was very knowledgeable!
Debajyoti - Austin, TX
Whirlpool refrigerator is under warranty and purchased on May 2018. From November 2018, refrigerator started tripping the circuit breaker frequently. As part of warranty contacted Lowes and a person from Appliance Express came home to diagnose the issue. The person was very well behaved and cordial. He tested and didn't find anything. He change a small part which is related to starting of the fridge. He said that everything is okay and probably refrigerator will not trip again. If it does trip, he told us to contact his company immediately. Also he suggested to change the GFCI circuit breaker to non-GFCI circuit breaker, but didn't say that without replacing the circuit breaker they will not attend any further call. After he left refrigerator started tripping within 3-4 hours and we tried to contact the Appliance Express again. We got the reply that Appliance Express will not attend any issue until the GFCI breaker is replaced by a non-GFCI breaker. Refrigerator manual only states to connect the power to a grounded outlet, but it doesn't say to connect the power to a non-GFCI outlet. Non-GFCI outlets are meant for safety against electrocution and I find it very strange from an electrical company to make such a recommendation. Contacted Whirlpool again and Whirlpool is sending a different servicing company for a second opinion. Appliance Express has left us with a continuously tripping refrigerator and with a risk of food inside refrigerator getting spoiled.
Kelly - Round Rock, TX
I needed a repair on my oven and it was still under warranty. Jonathan was courteous, professional, and very knowledgeable. Also gave me some great tips on using my oven.
5 Star Service
Steve - Bastrop, TX
Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.
Joseph - Austin, TX
Joseph was friendly knowledgeable and very likable. 10/10
Great Service and excellent explanations of how the system works.
Linda - Austin, TX
William - Briarcliff, TX
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
David - Del Valle, TX
Wesley was the technician. He was polite, efficient and professional!
Great service; knowledgeable tech
Lori - Spicewood, TX
Brandon was great. Very courteous and extremely committed to providing best possible service.
VK - Austin, TX
It’s hard to find trustworthy service providers like Paul in Austin these days.
The service technician demonstrated uncommon knowledge, experience, and expertise in quickly analyzing the problem and fixing it. And then, going the
Bob - Georgetown, TX
Great Service by a Real Pro
Janet - Wimberley, TX
Ammy - Leander, TX
Excellent service, Ttimely and very professional
Karen - Copperas Cove, TX
Very puntual, great communicator, knows what he is doing. A++
Madeline - Austin, TX
Fabulous service technician very professional answered all my questions. He was very knowledgeable and explained everything to me very patiently!!!
Phil - Georgetown, TX
Gerry arrive during the scheduled time and fixed our Whirlpool dryer quickly and efficiently. He also gave us helpful hints on how to be more efficient with our washer and dryer.
Clayton - Temple, TX
The guys were very professional did s great job
Quick and polite service
Brittany - Lakeway, TX
On time, quick and polite... highly recommended
Betty - Seguin, TX
Very kind and professional.
Great service extremely helpful and informative
Anders - Canyon Lake, TX
Paul - Pflugerville, TX
went the extra mile to show me how the appliances worked and how to better use them
Olivia - Kyle, TX
Technician was extremely knowledgeable about the products and very respectful. Definitely a asset to your company.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Matthew - Pflugerville, TX
Keep up the great work!
Francesca - Austin, TX
Quick diagnosis and repair. Friendly service
Sarah - Austin, TX
Leo was phenomenal! He knew everything about the appliance. He not only solved our problem, but helped me both understand my appliance and care for it better.
Deborah - Austin, TX
Clif was very efficient and patient with my frustration on the timeline. He diagnosed the issue, got the correct items to fix the issue, and completed the work quickly. I appreciate him and his work.
Brandon - Fischer, TX
Awesome job. Great customer service and very knowledgeable.
James - Round Rock, TX
Tyler did a Great Job. Even though he could not repair the first time out he clearly explained the issue and what the solution would be. He committed to a date and showed up on time. Repair was completed quickly and Dryer is now working Great.
Great service, on time, did his job well and fixed the issue!
James - Georgetown, TX
Great service, on time, did his job well and fixed the issue!
Called ahead and showed up two days early!!!
Michael - Georgetown, TX
They called and we played phone tag for a bit, but once we got together and scheduled a date, it was an enjoyable surprise when they called two days early and asked if they could come early on Thursday early evening, instead if us having to wait around on Saturday!!
Barbara - Leander, TX
James was very knowledgeable and efficient. He had our fridge fixed very quickly.
Norman - Leander, TX
Amy - Austin, TX
Fantastic service, Tremendous expertise, Very Professional!!
Anthony - Hutto, TX
Technician arrived on time, got right to work, was able to quickly and efficiently diagnose, describe and explain the issue. Within 45 minutes, our appliance was working BETTER than new. Whatever you’re paying the gentleman is not adequate. He is the reason, we will be bypassing our ‘appliance insurance policy’ clowns whenever possible, and giving your company all our trade. Well done, Jerry! Congratulations Appliance Express!
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Great service. Problem solved! Happy tenants.
Carita - Austin, TX
Although this repair required two visits to complete, our tenants were very happy with the quality of service and the character of the technician in the whole process. As landlords, it is great to know that service requested is completed in a timely manner and that they treat our tenants with respect. This is exactly the experience we had with Joseph D. Thank you!
Great service, very friend repairman
John - New Braunfels, TX
Very prompt, called ahead to set up time to come out, kept us informed, showed up prior to appointment
John - Austin, TX
Easy and quick scheduling. Kevin arrived on time, was very knowledgeable, explained the difference on how the new washing machines worked vs the old ones and how to take advantage of it. Great technician.
technician explained everything satisfactory!
Rebecca - Pflugerville, TX
I would recommend this service
Friendly, professsional service.
Linda - Bastrop, TX
Karen - New Braunfels, TX
Loida - Austin, TX
Continue what you’re doing
Roberta - Georgetown, TX
Technician was on time, polite, knowledgeable, helpful and provided answers and great repair
Roberto - Austin, TX
Joe - Georgetown, TX
Good service !
Steven - Marble Falls, TX
Leah - Austin, TX
Excellent on time and took care if issue called about. . I now know why they have express in there name..
Kimberley - Round Rock, TX
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Stanely - Buda, TX
Kevin was on time, polite and very professional. Diagnosed and resolve the problem with my refrigerator quickly!
Rhonda - Round Rock, TX
I appreciated the excellent communication with service time as well as communication throughout the service call. I had a difficult problem with my dryer, and Jonathan systematically worked until he found and fixed the problem. He also gave me great tips on maintenance, answering some questions that I had. The work was done quickly so that I was able to get on with my day with minimal disruption. Thank you Appliance Express for fixing my problem well and timely.
Worthy - Round Rock, TX
Service was quick and thorough.
Chris - Austin, TX
professional and prompt
Fantastic sevice and great technician.
Brian - Leander, TX
For the second time I have used them, they were very professional, knowledgeable and friendly. Explained issue and solution then fixed machine.
They worked very well with me in scheduling. Tech showed up early , diagnosed,and actually had the part on the truck.
Craig - Austin, TX
Jose - Round Rock, TX
Angel - Bastrop, TX
Adam - Hutto, TX
Rita - Copperas Cove, TX
Lynda - Cedar Park, TX
Quick and easy service
Louie - Austin, TX
Had an issue with my dishwasher, and the service tech diagnosed and solved the issue very quickly
very polite fixed my problem
Nancy - San Marcos, TX
would certainly recommend your service
Sheri - Liberty Hill, TX
Joseph - Manor, TX
The tech did the job quickly and efficiently. He was polite and did a great job.
Lisa - Cedar Park, TX
Technician arrived within the time frame specified and got the job done quick!
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Sharon - Austin, TX
They were professional and quick
Great, friendly service!
Dan - New Braunfels, TX
Awesome service, accommodating when we had to change time due to power outage.
Marisa - Round Rock, TX
Gale - Bee Cave, TX
Very well done
Excellent service, good communication on arrival time
Lewis - Georgetown, TX
Pleasant to talk to and fast service upon arrival
Sarah - Burnet, TX
Cindy - Dripping Springs, TX
Brandon was polite, informative and fast. He was a delight to have in our home.
Great service! Excellent skill and information.
Wendy - Cedar Park, TX
Great service! Excellent skill and information.
Diego - Round Rock, TX
Jonathan was great and courteous. He took care of our refrigerator problem in just a few minutes.
Knowledgeable and Great Service
Joe - Round Rock, TX
Jonathan did a great job accessing and fixing the problem with my ice maker. He is very courteous and professional. I would highly recommend him.
Bob - Buda, TX
Lupe - New Braunfels, TX
Gre as t service
Did not do anything - dishwasher
Lisa - Austin, TX
Appliance guy went over to tenants house and said that there was nothing he could do since the sink is clogged. Dishwasher is obviously not working. Would not recommend.
service was great
Scott - Austin, TX
The best customer service ever
Terry - Georgetown, TX
Great customer service
Great service from the contractor
Gerald - Georgetown, TX
Honest and decent service...
Steve - Leander, TX
I can't compliment Lou enough.. the guy gives his customers the same level of care I strive for with my own customers. His advice to me on how to fix the issue with my stovetop was spot-on. This guy's a keeper!
Jesica - Georgetown, TX
He fixed the door without having to order a new part
James - Austin, TX
Leo was awesome
Excellent, Friendly Service
Shaune - Cedar Park, TX
Lou did a great job while working on my Maytag Microwave. He explained what he was doing as he went along and did a great job!
Ampero - Killeen, TX
The whirlpool call Center was horrible.
Sandi - San Marcos, TX
James Starcher - New Braunfels, TX
Very knowledgeable courteous and friendly. best experience you could expect for.
Great service and very personable tech!!!
Patrick - Killeen, TX
Highly recommend this company. Not only did they show up at the earlier hour of the scheduled time, they even had the parts to fix it on the spot. No second visit needed. Great tech came out and fixed it in no time.
Service provided excellent.
Jeff - Manor, TX
Repair was successful and Joseph provided much useful information about other Whirlpool appliances in the house.
Friendly, helpful service
Lauren - Austin, TX
Thank you Scott!
Derrick - Round Rock, TX
Thank you for the exceptional service that was prided and the attention to detail which the tech used. Thank you!
Jameson - Austin, TX
Luis was very good at his job and a true professional. His services were very much appreciated and I will surely be calling him again should the need arrive.
Richard - Georgetown, TX
William - Horseshoe Bay, TX
Great job send him to us every time! Thanks
Emmaleigh - Austin, TX
Kelly - Kyle, TX
Timely and professional
Repair of Refrigerator
Donny - Austin, TX
Luis diagnosed our problem, got the right parts ordered, and came back to install everything. He was real professional and got us fixed up!
Good prompt service
Suzanne - Austin, TX
Called to get my refrigerator fixed, they got me an appointment sooner than expected and when they came, they fixed the problem with a part they had with them. They came, completed and finished the task all in a timely efficient manor.
Miriam - Coupland, TX
Thanks so much.
Regine - Cedar Park, TX
Don - Austin, TX
Scott - Leander, TX
Review of Tyler
Praveen - Austin, TX
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Patti - Canyon Lake, TX
Got the job done very quickly and knowledgeable about the issue!
Jennifer - San Marcos, TX
My experience was great, Mr. Robert was very helpful and very prompt
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
Best appliance service
Edward - Georgetown, TX
Steve - Austin, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Great service and dependable!
Ruby - Pflugerville, TX
He was professional and fixed our electrical problem.
Robert - Round Rock, TX
Bruce - Johnson City, TX
Thanks Brandon! Works like a charm now!
Jacqueline - Del Valle, TX
Joseph called prior to arriving at my house to give me his expected time of arrival. Once he arrived, he promptly found the problem and worked on my dryer. Even though my dogs kept interfering with his work, he took it in stride and assured me he was unbothered by the "additional help." Joseph carefully explained everything to me as he diagnosed the issue and repaired the dryer. He was very helpful in giving me tips to keep it the dryer and other household appliances in good working condition. All I can say is, he was exceptionally professional and extremely knowledgeable and helpful. He seemed the really love what he does, and that speaks volumes to me.
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Albert - Austin, TX
He was very thorough and payed close attention to details.
John - Blanco, TX
Brad was great
Gina - Austin, TX
Shawna - New Braunfels, TX
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Patricia - Austin, TX
Kevin was knowledgeable and polite. Great experience!
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Very professional appliance service representative. Knowledgeable and very kind. Did his work quickly colt and effectively. Very pleased
Susan - New Braunfels, TX
I would share his name with anyone who needs an appliance repair.
On time VERY PROFESSIONAL AND KNOWLEDGEABLE
Carol - New Braunfels, TX
Amazing and professional
Trisha - Austin, TX
Joseph showed up respectful of my working from home situation and quickly repaired my stove.
Thank you Luis
Danny - Austin, TX
Luis was professional and worked hard. He answered all of my questions and even went above and beyond the original scope of work to align our door correctly.
Jan - Buchanan Dam, TX
Wonderful service, extremely polite
Debra - Blanco, TX
Brandon and everyone I talked to on the phone were so nice and helpful.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for customer complaint of unit not draining, found broken glass in sump, I removed glass, unit tested good."
WASHER WHIRLPOOL WTW4816FW0 Arrived on job to replace control. After replacement test washer operation and ran calibration and diagnostics. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed a control kit and tested the unit. The unit is working as designed.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit not making ice , found ice bucket stuck, was able to break free, found ice maker stuck down, replaced and tested good, found ice door not sealing found inner bin was not installed all the way during door assembly . Unit will need new door for complete repair and for ice box to seal fully . No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 W10872957 (LEFT DOOR SS)"
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of vent fan staying on after cycle was completed. Called tech line, they informed me that the fan can stay on for 2 hours after cycle completes, no error codes in diagnostic mode. SR#7724325623"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer stated unit is working and they do not need service today. Customer canceled appointment.
COOKTOP WHIRLPOOL KCGS356ESS00 "Arrived on site for harness replacement, replaced harness and Tested good. No gas leaks on site"
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer won’t go from sensing to the wash cycle. Ms stated that this is not the issue now. Ms stated the issue now is on large loads the unit is not spinning out the clothes well. I ran the auto cycle and the unit worked as designed. I didn’t see in TB’s notes that he ran a calibration after replacing the actuator. I ran a calibration on the control. I ran a manual high speed spin and made sure the leveling feet were good. The unit is working as designed. I went over detergent use with ms. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR MAYTAG WRT318FMDW00 Arrived on site to replace the compressor and access valve due unit not working properly. Replaced both parts and and added 4.16 oz of refrigerant. Tested the unit and unit works properly. All water connections were dry at the time of service.
REFRIGERATOR MAYTAG MRT118FFFE01 Arrived onsite for customer complaint of top mount refrigerator not cooling recurring issue. Removed evaporator cover and found small frost pattern on capillary tube. Also found compressor barely humming and hot to touch. Called Whirlpool Techline JK SR#7724331849 and advised possible high side restriction. Reordering compressor and attempt to isolate restriction. Customer leaving out of town and wants to R/S for Thursday 3/14. ; ordrng 1 CNOTE (2HR JOB) and 1 W11092625 (compressor)
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace the fresh food evaporator due to the thermistor is shorted. Replace the parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher upper rack. Upon further inspection, I found that the upper rack right stop was missing and the adjuster wheel had fallen off track. I placed the rack back on track and installed a stop from my van stock (WPW10508950). Tested the unit and it operated as designed. I provided some use and care tips. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Arrived on site and tested operation. Customer stated the u it was giving over temp alarm after door did not close properly. Customer attempted to reset alarm but the button did not function. They also attempted to turn off and the unit would not turn off. After turning breaker off and back on the power button would not allow them to. I tested the function of the power button and found it to not function correctly. Unit will need new control to repair.
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on site for double oven having fault code when attempting to use. Performed diagnostics mode and checked error codes and found F6-E0 UI lost communication. Tested on regular bake mode and received error F8-E1 low fan speed. Removed unit and inspected harness found orange wire going to convection fan broken. Repaired wire and inspected all other wires. Tested unit, no error code. Installed unit and tested both ovens. Found error F8-E1. Performed diagnostics mode and checked fault codes. Found fault code F6-E4 UI mismatch fault. Tested all cooling fan and convection fan in diagnostics mode. Found fans running. Called tech support and spoke with Dustin. He stated to replace UI/ console (SR#7724278893). Found part has no ETA, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (NO ETA ON PART) and 1 W11299113 (UI/CONSOLE )"
OVEN KITCHENAID KEBC107KSS03 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed fuse and installed new. Tested for heat and installed unit. Set clock and tested on bake mode at 350°. All tested good.
REFRIGERATOR GE PSS26MSWASS "Arrived on site for no water. Tested water dispenser no water form dispenser removed line from coupling at bottom of door tested dispenser water at connection diagnosed frozen water line in door. Diagnosed insulation has pulled from liner in door allowing water line to freeze unit will need new freezer door. Need AUTHO for freezer door; ordrng 1 WR78X11977 (FZR DOOR), states that autho needed"
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
REFRIGERATOR KITCHENAID KRFC704FBS01 Second time part is wrong sent photos on part hiccup. ; ordrng 1 W11177683 (COVER)
OVEN WHIRLPOOL WFE320M0ES1 Arrived on site for front left burner . Found broken weld on element connection . Replaced dual burner . Unit is heating normal on both sections . Job complete .
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for handle coming off left side. Found handle hanging secured handle to door test unit and unit test good job complete.
MICROWAVE JENN-AIR JMW2430DP03 Arrived on site and tested operation. I found door functions properly and activates switches. Instructed customer that the switches are designed to activate when door is push closed for safety reasons. If the door is not pushed closed the microwave will think the door is still open and not start. Customer also concerned with loud vibration noise when oven is on. Preheated oven to test operation. I found that the conversation motor making the vibration noise. Unit will need new convection fan to repair; ordrng 1 W10860984 (motor-fan)
WASHER WHIRLPOOL WTW8500DC4 "Arrived on site for customer complaint of unit not filling with water, found faulty water valve, I replaced valve unit tested good."
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site to install previous diagnosed parts. Performed diagnostics mode and checked error history, none found. Tested all fans. Removed unit and installed convection fan motor. Powered unit on and tested fan. Found new fan motor not operating. Pulled unit out to check connection, removed connectors and tested motor resistance and found opened.Found new fan motor DOA. Will need to reorder fan motor and send prior one back. Schedule return for Thursday the 6th. ; ordrng 1 W10860984 (FAN MOTOR )"
DISHWASHER KITCHENAID KDTE204ESS0 Arrived on site for poor Washing conditions. Unit would not allow diagnostics to be run. Will order a control and touch panel. All water connections are dry. Office to check part availability and reschedule with; ordrng 1 W10703867 (heater) and 1 W10854225 (cntrl-elec) and 1 W10901795 (panel-cntl)
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site for the unit has a bad odor coming from the unit. Tested the unit and found the drain line not have a high loop and causing the food particles to go into the drain line causing the smell. Readjusted the drain line with the higher loop. The unit is working properly. Advise customer to buy garbage disposal cleaner and dishwasher clean to get rid of the smell. All water connections were dry at the time of service.
MICROWAVE GE JVM3160DF3BB Arrived on site for microwave propping breaker. Performed diagnostics and tested outlet. Tested power to filter board. Traced circuit to door switches. Tested door switch and found primary door switch failed. Removed door switches and installed new. Tested operation and found magnetron activating with door shut. Found voltage leaking to magnetron. Found door switch DOA and control not sending voltage to vent fan. Will need authorization to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SEE NOTE) and 2 WB24X10204 (switch micro)s and 1 WB24X10205 (switch micro monitor) and 1 WB56X27169 (CONTROL )
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer not stopping/not getting hot enough. Upon further inspection, using my vent test kit, I tested the units venting and it passed. I removed the back panel and found the orange wire not connected to the bottom cutoff located on the element. I connected the wire and tested the unit and it operated as designed. No lint observed during service, job completed."
WASHER MAYTAG MVWC425BW1 "arrived on site for basket not turning during wash . Found wash basket locked up. Also motor sounding bad when pulley turned . Will need motor and gear case . AuthoErrors 7-1,; ordrng 1 W10832724 (motor-drve) and 1 W10832724 (motor-drve)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of no ice. Found ice production slow. Made adjustments to bail arm.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator intermittently losing power. Unit was working at time of service. Performed diagnostics mode and tested thermistor and checked for ice maker fault codes, none. Inspected RC and FC evaporator, frost pattern checked good. Removed deli control and found water below control. Inspected control and found surges marks on control. Powered unit, removed failed control and installed new. Tested operation, all tested good. N water leaks present."
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect dispenser holding excessive water. ICalled tech line and spoke with Kevin who advised to dilute the detergent. The unit needs to create a siphon to be able to push the product through the dispenser.SR 7724325267.I emptied and cleaned the dispenser tray. Ran diagnostics mode without soap in the dispenser and unit still had excessive suds.Tested the unit and unit tested as designed JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived on site for no ice and freezer not cooling. At time of visit unit not powered on and cooling freezer section thawing out. Powered unit off from ui then reported on waiting 10 min unit not powering on. Unit finally powered on and can hear fans powering off then back on. Diagnosed unit will need control kit. Got AUTHO for part customer responsible for labor. ordrng 1 W10864269 (CONTROL KIT)
WASHER MAYTAG MVWC555DW1 Arrived onsite for customer complaint of top load washer not agitating. Ran diagnostics and found F5E1 Error (Lid Lock Error). Cleared error code and tested lid lock. Lid lock checks ok. Ran calibration. Unit completed successfully.
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site for drawer replacement, replaced drawer and tested good."
DRYER WHIRLPOOL WED8000DW4 Arrived on site for “burning smell and shuts off after a few minutes” complaint. Inspected unit and lint to be lying on element. Cleared lint and tested unit. Unit is performing as designed. Instructed customer to dry smaller articles on timed dry cycle. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for “not dispensing ice” complaint. Inspected unit and found dispenser shaft with worn edges and dispenser motor with worn shaft receptacle. Ordering new shaft. Return for repairs on 03/12. Customer has appointment in am. Please schedule return trip after 13:00.; ordrng 1 WP2318082 (shaft)
RANGE AMANA AGR5330BAS3 Arrived on site for complaints of oven not getting over 100. Found regulator cutoff is flipped. Corrected error ran pre heat cycle. All operation functioning properly.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site to replace hinge, extension, and bracket, after replacing, unit was still not closing right, found door was warped. Ordering left side refrigerator door. ; ordrng 1 2316760 (bushing) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10485980 (hinge-door) and 1 W10796465 (dor-fip)"
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to test unit for unit not washing. Test unit and found unit getting water but not spraying water. Found bad wash motor replaced sump and motor test unit and unit test good job complete.
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for no ice condition. Found that the icemaker filled tube had frozen inside the ice box compartment. Replaced line and sealed per factory recommendations. Water connections are all dry.
OVEN KITCHENAID KEBI101DBL8 arrived on site to install previously diagnosed and ordered part. I removed and replaced the oven door gasket and tested and it functioned as designed. Customer paid in full at previous service call on 02/22/19. Job completed.
OVEN KITCHENAID KEBC107KSS03 "Arrived on site for oven not heating. Powered unit off and on. Tested heating operation, found unit not heating. Disassembled unit and gained access to control. Measured heating element resistance and found within range. Measured thermal cut off and found opened.; ordrng 1 WP9759242 (THERMAL FIX)"
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave with a scratched control panel and a blower that is not moving air. Found adjustment to vent needed and control panel facia scratched. Replaced control panel and adjusted vent and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL CAE2745FQ0 "Chris sr#2855 SEND BACK TO QUALITY whirlpool Corp attention Chris in service 88 currant rd Fall River ma 02720 Arrived for unit sarting with no coins, replaced interface and harness and found temp switch cause of issue thanks to Chris. Please be sure to send old part back once replaced. No leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10285518 (switch-cyc) "
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for no draining dishwasher . Found drain pump jammed bye a shard of wine glass . Removed glass . Ran diagnostic all checked good . Unit is now draining properly . Nomwater leaks detected at time of service .
WASHER MAYTAG MDB8959SBB3 Arrived on site to replace previously ordered part. Found unit still not working properly after play some board and harness. Unit also needed inlet valve and a clean out of the pump assembly. Valve was mechanically failed. Replaced valve and clean the pump and tested unit. Found all is not working properly. No leaks were found at time of service.
WASHER GE GTW330ASK3WW "Arrived on site to diagnose a washing machine that is making abnormal noises. Tested unit found your case failed along with agitator assembly. Agitator mounting nut is also broken inside of gear case. Nut, gear case, and agitator will all need to be replaced to complete repairs. Return date is set for 3/11/19.; ordrng 1 WH02X24374 (BOLT) and 1 WH43X25304 (agitator asm)"
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I found that the unit had not been defrosted as there was a large block of ice on the RC Evap cover. Using my steamer, i removed the ice and Evap cover and found even more solid ice on the evaporator. I used my wet vac to vacuum the water from defrosting the ice. Once I had the ice removed, I found that the thermistor was incorrectly placed. I repositioned it and secured it with a zip tie and foil tape. Installed the new cap cover styrofoam ad tested the unit. All components are functioning as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site. Checked for noise issues. Found damper making loud noise when it opens and closes. Replaced damper assembly and cycle, all functions tested OK. No leaks present. Job complete"
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of leaking. Made adjustments to bellow and test. No additional leaks detected at time of service
WASHER MAYTAG MAV208DAWW Arrived on site and tested operation. I found the unit is spinning but making a metal grinding sound. I found the pulley on the drain pump coming apart causing the sound. U it will need new drain pump to repair.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat, ran unit and had no heat, removed panel and found element open, replaced element and tested good,"
OVEN WHIRLPOOL RBS305PDQ1 Arrived on site for the unit door will not close properly. Found the door gasket is extremely hard and also found the hinges are defective. The unit will need two new hinges and a new door gasket. ordrng 1 CNOTE (CNOTE) and 1 W10877014 (gaskt-door)
MICROWAVE JENN-AIR JMW2430DP01 Arrived onsite for customer complaint of wall oven light coming on intermittently. Removed control panel and found panel is revised B. Removed and replaced UI control to Revised C. Reassembled and programmed. No other issues found.
DISHWASHER JENN-AIR JDB8700AWS3 "Arrived on site for “leaking from front bottom right” complaint. Inspected unit and found damages under unit. Not permitted to take photos of damages to ceiling of room, below. Spoke with Kevin, at techline(Ref#7724348135), and determined to replace tub. Performed four test cycles and could not detect leak. Ordering new racks and gaskets, as well. Office to set return schedule, due to disposition of tub.; ordrng 1 W10300924V (door seal) and 1 W11259785 (TRACK LH) and 1 W11259786 (TRACK RH) and 1 WP8531323 (gasket) and 1 WP8531743 (gasket) and 1 WPW10195238 (track TOP LH) and 1 WPW10195240 (track TOP RH) and 1 WPW10511198 (tub-dishwr)"
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to replace upper rack adjusters for dishwasher. Replaced both adjusters from kit and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE AMANA AGR5330BAS3 "Arrived on site for customer smelling gas at valve. Replaced valve,added bubble solution no leak detected. Gas can be heard hissing when turned on at source. Found cook top left front burner on. After turning off gas leak stopped, no further repair is required at this time, job complete"
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of no water entering unit, found clog in water line, unit tested good.
RANGE WHIRLPOOL WFE320M0EB2 Arrived on job for complaints of burners not working properly.test operation of burners and oven all operation normal.
DISHWASHER WHIRLPOOL MDBH968AWB0 "Arrived on site for dishwasher leaking water. Inspected unit and found water coming from top right corner and leaking down door. Pulled unit out and inspected. Door panel and tub. Found door not seal correctly on right side. Called tech support and spoke with Mark (SR#7724317805). Found c Ndola hosing screw mounts broken and allowed to separate from door panel and caused panel to bow. Will need to replace inner door panel and console. Will need to replace vent gasket and dispenser gasket with new panel. Office to schedule appointment, due to no ETA availability on inner door panel. ; ordrng 1 INNERDOORPANEL (99003424) and 1 SEENOTE (PART research AND SCH APT) and 1 W10190889 (vent) and 1 WP99003317 (DISPENSER ) and 1 WPW10235718/BLACK (CONSOLE)"
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for “door latches, but will not run” complaint. Inspected unit and found lid latch and control faulty. Removed and replaced lid latch and control. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived to inspect freezer with frost. Verified complaint and noticed the gasket is sagging underneath the freezer door. I attempted to repair the gasket but the new part was also defective. Office to order new gasket for return visit.
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of error code ran diagnostics and got code for water valve. Replaced valve and test. Operation normal.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for fresh food not cooling. Diagnosed unit not entering defrost,evaporator incased in ice. Removed ice from evaporator replaced defrost thermistor and control."
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for customer complaint of clothes getting stuck and wrapped around near lint screen. I found drum was out of round, ordering drum. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10545923 (drum)"
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer not washing. Tested unit and unit did not respond.i removed and replaced the actuator and control. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace control and UI, after replacing, unit tested good."
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "4123 honeycomb rock circle correct addressArrived on site for no ice. Ran diagnostics weak air flow from fan motor,E2 error code icemaker ,icemaker failed harvest. Replaced ice fan and icemaker,reset unit to clear error code. Powered unit on,ran diagnostics all test passed water filled icemaker unit working as designed"
DISHWASHER JENN-AIR JDB9200CWX2 "Arrived on site for customer complaint of unit not working, found faulty drain pump, after replacing unit tested good.
WASHER AMANA NTW4516FW3 Arrived to inspect washer still not spinning clothes dry. Confirmed the complaint and removed and replaced the actuator. Reassembled and tested the unit and unit tested as designed. All water lines were dry at the time of service. Also made the drain pipe vertical since customer had it horizontally placed.JOB COMPLETE.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no ice condition. Tested unit and found that the unit had power to the ice maker model but the module would not turn. Removed and replaced ice maker. All water connections are dry.
MICROWAVE MAYTAG MMV4206FZ Arrived on site to test unit for open close door error. Test unit and found burned 3 way switch. Replaced switch test unit and unit test good job complete unit heating correctly and no error code.
DRYER MAYTAG PYE2300AYW "Arrived on site to replace thermal fuse, once replaced unit tested good, vent was clear."
WASHER ROPER RTW4516FW2 "Arrived on site for unit leaking and not running, plugged in unit and drain was constantly running, good sign of failed control, and also found GEARCASE leaking oil and will require replacement, didn't hav control on hand so will need to return with all parts; schdld next appmnt for 3/12 TUE 8-12"
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher not cleaning properly. Performed diagnostics mode and found no error codes. Monitored test cycle and measured amp draw to heating element, found within range. Checked for hot temperatures at end of test cycle. All tested good, no water leaks present"
WASHER MAYTAG MVWX655DW0 "Arrived onsite for customer complaint of top load washer not dissolving soap and not agitating. Tested unit and found washplate stripped.
OVEN KITCHENAID KEBK101SSS04 Arrived onsite for the oven not getting up to temp. Mr stated it takes hours to get hot. I tested the unit in the bake cycle and found only the outer broil element heating. I tested the bake element at the control and had 30 ohms making it good. I tested the outer broil element at the control and found it open. The broil element and the main control need to be replaced to complete service. I replaced the AM control and the broil element. I tested the unit and it is working as designed. Call complete
DISHWASHER WHIRLPOOL WDT750SAHB0 parts (79.56+tax)Svc/Lbr (209.99+tax); ordrng 1 W10712395 (adjuster KIT)
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator with frost build up. Mr stated he removed most of the frost and it hasn’t returned. I found only a small amount of frost on the rear cover. I tested the thermistors and fans and found all working as designed. I found the door gasket sealing correctly. I tested the unit in defrost and it worked as designed. I suspect the door had been left open and explained this to mr. The unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0AS0 Arrived on job for complaints of no power. Found open fuse replaced. Test operation.
MICROWAVE KITCHENAID KMHS120ESS7 "Arrived on site for microwave venthood light not working and fan making loud noises. Performed diagnostics and tested light. Found failed light bulb. Removed failed light and installed new. Tested light. Ran vent hood, found sound normal operation. All tested good. Spoke with customer on user care."
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site tot test unit for front panel being damaged. Found damaged on front panel, replaced panel test unit and unit test good no leaks present at This time and no damaged found on new panel. Job complete."
WASHER MAYTAG MVWB835DW0 "Arrived on site , replaced gear case . Couldn’t remove stator and rotor from gear case . Ordering stator , rotor ,clutch and screws .return 3/7 may need autho.; ordrng 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch) and 1 W10754448 (clutch) and 8 W11027980 (SCREW)s"
DRYER WHIRLPOOL LER5636EQ3 Arrived to inspect dryer not heating. Confirmed the complaint and checked the rear of the unit and discovered the wire from the harness to the element was burned and damaged. I repaired the wire and replaced the Cutoff Reassembled unit and unit tested as designed and not heats.JOB COMPLETE.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for the unit freezer is frosting up. Tested the unit and found the freezer brackets will not close properly. Replaced both brackets and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site for unit popping breaker, Cust was overseas after orgi repair, found I pinched heater wire in sump, causing issue, corrected wire fixed wire and tested good, no leaks on site covered under our labor warranty"
WASHER WHIRLPOOL WTW5000DW1 I arrived on site to service washer. Advised customer the factory warranty was expired and took a photo of the receipt. Customer declined service and asked me to leave the residence. No services preformed.
DISHWASHER WHIRLPOOL MDB4949SDH3 "Arrived on site. Replaced main control board and console Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
OVEN WHIRLPOOL WFG320M0BB2 Arrived on site to diagnose a range with an oven that will not operate. Found regulator oven on off switch in the off position. Reset switch to proper position and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not powering on, found loose connection at junction box, I tightened connection on incoming power supply, unit tested good."
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of unit not spinning and making a noise when unit was not running, found faulty control, gearcase, and belt. I replaced gearcase and belt, ordering control. ; ordrng 1 W11116594 (cntrl-elec)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on sote for nosiey unit, found RF and fc Evans frosted, removed all ice and replaced RF and fc fans and tested good. No leaks on site"
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the spring, button, & latch on the ice bin. I replaced the ice maker ice door, the ice dispenser motor, & the ice dispenser door. I tested the ice dispenser and all is working as designed but the ice bin is not fitting correctly on the shaft and is staying up like the shaft has pushed up. There could be a issue with the shaft, dispenser motor, or bin coupler but upon inspecting I could not see anything visually wrong. Ordering c-notes, W10822635 MOTOR, WP2188918 COUPLING, WP8281164 SCREW, WP2198628 SEAL, & WP2318082 SHAFT.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION & THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 W10822635 (MOTOR) and 1 WP2188918 (COUPLING) and 1 WP2198628 (SEAL) and 1 WP2318082 (SHAFT) and 1 WP8281164 (SCREW)"
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer compliant of unit not working, found faulty control, I replaced control, unit tested good."
WASHER MAYTAG MVWB835DW3 Arrived on site for complaints of no operation. Found f6e2 and f6e3 error code for communication error between control and UI Replaced the control board and panel. Ran diagnostics cycle all operation functioning properly. No leaks detected at time of service.
REFRIGERATOR IKEA IK8FXNGFDM00 "Arrived on site for no cool. Removed evaporator cover found large iceball on inlet to evaporator. Diagnosed leak at inlet to evaporator,removed faulty evaporator installed new evaporator assembly vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; ordrng 1 CNOTE (SEALED SYSTEM REPAIR)"
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived on site for no cool condition. Found that the main control was totally dead. I could not enter diagnostics. Replaced control. Programmed new personality code into new control. All operations started properly. All water connections are dry.
REFRIGERATOR JENN-AIR JFC2089BEP01 Entered house via lockbox. Found water turned off two units. The water was turned off because the inlet water valve to the icemaker was stepped on. Replaced water valve and tested. All water connections were dry. locked home and notify the owner.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for door not staying down, found unit had no pads, installed and Testd good no leaks on site"
WASHER WHIRLPOOL WTW4800BQ0 "Arrived onsite for customer complaint of top load washer tub loose and moving around after repair. Inspected tub. Found suspension checks ok. Advised customer that when spinning, tub will bounce around to level out clothes. Advised all checks ok. All water connections were dry at time of service."
WASHER WHIRLPOOL WTW4850HW1 Arrived to inspect washer not spinning. Tested the unit in diagnostic test mode and lid lock was faulty. Adjusted the latch and reassembled and tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit is not drying dishes. Tested the unit in diagnostics and receive no error codes. Also the heater did turn on and is working properly. Advise the customer to turn on the hot water first from the sink then start the unit. Also set the rinse aid to number four. Unit works properly and all water connection for a dry at the time of service.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site for cooktop when igniting front burners back burners are sparking. Performed diagnostics and tested all burners. Found back right burner cap and burner not sitting correctly and causing high flame. Adjusted burner and cap. Tested all other burners. All tested good. Spoke with customer on user care guide.
MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site and installed new mag, cap, diode and transformer. Tested operation and found unit is working properly. Job complete"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site as unit arrived from factory with a dented door panel. Replaced dented door panel. All water connections are dry. This is an inventory home and the builder gave me permission to enter through the back door. The back door was closed when I left the home.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to inspect refrigerator RC section freezing in crisper. Upon further inspection, the customer advised that food items would freeze on the shelf just above the crisper right in the front. I checked temps in the RC section and it was 35 degrees on a setting of 38. I verified the RC thermistor was good and verified the damper was opening and closing. I checked the ice bin gasket on the left RC door and made sure it had a good seal. I adjusted the gasket. Found food packages ad beverages blocking the air flow in the back of the Rc section. Advised customer to make sure the back was clear approximately one inch to allow airflow. No water leaks observed during service, job completed."
DISHWASHER MAYTAG MDB4949SDH3 "Arrived on site for “control panel issues” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
DISHWASHER WHIRLPOOL MDB4949SDH3 Arrived on job to replace panel. Customer was expecting a Control and requested I order that instead.; ordrng 1 W10906430 (cntrl-elec)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for panel over lay coming off. Found damaged panel replaced panel test unit and unit test good no leaks present at this time job complete.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for no ice. Ran diagnostics on unit freezer and fresh food thermistor passed,ran fan and baffle test passed,ran ice box thermistor test passed,ran ice box fan test passed. E2 error on icemaker ran harvest test passed. Replaced icemaker assembly,ran harvest test with new icemaker passed ran fill test passed. Unit passed all diagnostic test
DISHWASHER KITCHENAID KDTM354ESS1 "Arrived on site for customer complaint of unit not working and making noise, found faulty controls and wash motor noise. Ordering controls and wash motor ; ordrng 1 W10913521 (panel-cntl) and 1 W11228314 (CONTROL)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for “no ice production and making noises” complaint. Per my previous diagnosis, removed and replaced control. Still not able to get FC fan working. Ordering new FC evaporator fan and harness. Return for repairs on 03/06. No leaks detected, at time of service.; ordrng 1 W11249952 (FC EVAPORATOR FAN)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived one site to inspect refrigerator FC door damage. I found a dent at the bottom of the FC door approximately 4-6 inches long. I removed and replaced the FC door and using my heat gun, I shaped the door gasket before installing it. Tested the door and leveled the unit. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site for rust on doors removed both doors installed new doors checked door seal good. Installed nameplate ; used 1 W10909682 (NAMEPLATE) from stock
OVEN WHIRLPOOL GBS307PDQ4 "Arrived onsite for customer complaint of wall oven over heating. Tested unit and found broil relay stuck closed. Unit will need new control. Removed an replaced control. Reassembled. Powered unit on. Unit now works as intended. No other issues found."
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite for the refrigerator that started making a loud noise and stopped working. I found the FC door not sealing properly due to frost build up in the back of the unit on the evaporator coil cover. I found the evaporator fan not running with voltage to it. I defrosted the unit and replaced the fan motor & wire harness assembly. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KENMORE 105.50512 Arrived on site and tested operation. I found unit would turn on but start device would just click. I found the harness to the start device has been spliced previously. I installed new lead ends and new start device. Tested operation and found unit now cooling. Customer also asked about their ice maker constantly making ice. I found the bail arm missing and I installed a new one. Unit tests good and will take up to 24 hours to reach temperature. Job complete
REFRIGERATOR MAYTAG MFI2570FEB01 "Arrived on site for “not dispensing ice” complaint. Per my previous diagnosis, removed and replaced dispenser motor and impeller. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
DISHWASHER GE GSD5320D02BB "Arrived on site for unit leaking, started unit and found leak coming from front left corner, removed cover and found hole in tube due to incorrect screws installed, bottom supposed to have long screws, top has small machine screws. Found tops on bottom and bottoms on tops, causing hole, took pics of hole and screws, tub is not service able or replace-able . ; saved tckt"
OVEN KITCHENAID KODT107ESS01 Arrived on site to replace previously ordered parts for oven. Remove control panel and verified sensors were correct readings. Replaced control panel and tested unit. Found all is functioning properly at this time and no inconsistencies through diagnostics. No further repairs are needed and all is working properly.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and tested operation. I found no faults in memory and ran diagnostics. I found water was not getting to unit and I checked the shut off valve and found to be closed. Turned on the water and continued with diagnostics. I found unit is working properly and all functions test good. The rinse aid dispenser was empty and I instructed customer on best practices for cleaning performance. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and tested operation. I found that the unit runs properly and has no faults. After 5 minutes in diagnostics cycle I found the unit leaking from the right side. I found the leak coming from a seam in the tub. Unit will need new new tub assembly, blanket, u-shield, and rollers to repair. Repair will require 2 hours. Office to schedule return visit for repair. ; ordrng 1 CNOTE (2HOURS) and 1 W10750120 (shield) and 1 W11086533 (shield) and 4 WPW10078083 (dishrack wheel)s and 1 WPW10681506 (tub-dishwr)"
WASHER MAYTAG MVWC565FW1 "Arrived on sote for unit not filling, found control not sending volts to valves, replaced control and Testd good, no leaks on site"
REFRIGERATOR ELECTROLUX E32AR85PQSC Arrived on site for freezing in fresh food. Called tech support due to on going issues. Correct control installed and good thermistor. Unit has all correct parts installed and only other option Is to continue to replace control and possibly will not correct issue.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker not working. I placed the unit in diagnostics and tested the ice maker. It harvested aa designed but the water did not dispense. I checked the water line at the bottom left hinge area and found the fill tube line frozen. I checked voltage to the heater and to none. I contacted Techline and spoke to Andy, who advised to order the FC door and main control. I was able to get the fill tube line cleared before I left ad advised the customer of my findings and what I was going to do to repair the unit. I am ordering the FC door SS and the main control and office to schedule return service. I advised the customer it would take 6-8 weeks for the door to come in at which time the office would contact to schedule. No water leaks observed during service.; ordrng 1 LW11026425 (FOR-TIP SS) and 1 W11212392 (CNTRL-ELEC)"
DISHWASHER JENN-AIR JDB8700AWP3 Arrived onsite for the dishwasher not draining. I found a piece of glass in the drain pump. I removed the glass and tested the unit. The unit is working as designed. There were no water leaks present at the time of service
REFRIGERATOR KITCHENAID KFIS20XVMS8 Arrived on site for water leaking customer defrosted unit per description drain freezing over. Removed compressor cover removed clogged duct bill from drain installed updated drain tube. Part covered under AUTHO S38253
OVEN GE PT970SM4SS Arrived on site for microwave metal showing on the inside. Found minor spots on door and cavity. Touch cavity up and door. Recommend to allow 24 hours to dry.
OVEN WHIRLPOOL KEBK206SSS00 Arrived on site and tested operation. I found the upper oven does not heat but the lower oven does. Tested elements and fuses and found upper oven thermal fuse has failed.
WASHER MAYTAG MVWB765FW3 "arrived on site to inspect clothing stuck in washer agitator. Upon inspection, I found a piece of clothing stuck in between the agitator and basket. I removed the agitator and clothing time and tested the unit. Unit operated as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFG320M0BS3 Arrived to inspect loose door. Removed the door and noticed the door and glass weren’t installed properly. I reassembled and checked the door. Door is now aligned properly.CUSTOMER SATISFIED JOB COMPLETE
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job for complaints of no ice. Still have E2 code for icemaker. Will need control. Customer needs am service if on Friday ; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
WASHER MAYTAG MVWX655DW "arrived on site and inspected washer and Long fill, pressure system, motor fault, Ran a diagnostic cycle and found cold water is turned off at source. After correcting washer is able to complete a calibration cycle. Recommended that customer attempt to use machine, control board may be needed to correct pressure system fault but currently washer is operating correctly. Washer is not in a residence, no water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL KRSC500ESS01 "Arrived on site for “no ice production” complaint. Inspected unit and found icemaker not cycling. Removed and replaced icemaker. Not able to get icemaker to fill. No voltage to valve. Ordering new control and interface. Office to set return schedule, due to disposition of parts ordered. No leaks detected, at time of service.; ordrng 1 W10822646 (cntrl-elec) and 1 W11172798 (CONTROL)"
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to replace front burner heads and burner caps. Replaced both burner heads and caps test unit and unit test good both burners igniting right away. Job complete no leaks present at this time.
COOKTOP WHIRLPOOL WFE525S0HS0 "Arrived on site burner not working, found coil burnt out, went to replace but part supplied was broken. Will return with new burner and switches ; ordrng 1 W10823729 (ELE)"
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and tested operation. I found no faults in memory and ran auto test. Unit functioned properly in test and I ran calibration. Placed towel load back into washer and started a heavy duty cycle. Washer began cycle as normal then stopped on sensing and did not operate for 10 minutes. Canceled cycle and installed new control. Tested operation and found unit now working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site. Checked for no court issues. Found evaporator frozen over completely. Ran diagnostics test and found by metal open not allowing defrost to occur. Will need harness with by middle to repair unit. Re-scheduled for 3/12/19; ordrng 1 W11170613 (HARNESS WITH BI METAL )
OVEN WHIRLPOOL WFC150M0EB2 Arrived on site for oven not heating to proper temperature and burners not leveled. Customer stated that unit would not reach 450°. Performed temperature test on bake mode at 350°. Measured first 3 cycles and found unit at 345°. Set bake to 450° and measured temperature and monitored temperature. Found unit reaching higher temperature. Found floor unleveled. Spoke with customer on user care guide. Calibrated unit +10°.
COOKTOP JENN-AIR JGC7636BP00 Arrived on site to test unit for LF burner not igniting and flames to high when it ignites. Test unit and found cap was not straight and making burner not ignite. Replaced cap test unit and unit test good unit igniting correctly job complete.
DRYER MAYTAG LDG8824AAE "Arrived on site for the unit is not heating. Tested the unit and found no heat. Found the unit will need a new timer as well due to not advancing just staying in one position intermittently. Will need to order the timer and will use the fuse, igniter, and the thermostat. Office will need to get authorization and reschedule the customer.; ordrng 1 33001035 (timer) and 1 CNOTE (DISCONTINUED )"
DRYER WHIRLPOOL WED4815EW Arrived onsite for customer complaint of dryer taking too long to dry clothes. Removed back panel and found element with no continuity. Removed and replaced element. Reassembled and tested unit. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site. Checked for trim issues. Found Philip flat head screw missing not allowing trim to be secured. Will need Philip flat screw to repair unit. Wasn’t able to locate part on break down. Took picture of correct screw on SP quick pics. Office to reschedule; saved tckt
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and installed ew left door. When installing the hinge cover I found one of the mounts cracked and would not hold the cover on correctly. Unit will need hinge cover to complete repair; ordrng 1 W11199487 (COVER)
DRYER WHIRLPOOL WGD92HEFC0 "Arrived on site for complaints of not heating. Ran diagnostics and verified not heat to machine. Replaced the igntr, coil ,fuse and cutoff. Ran test cycle all operation functioning properly. Dryer was sharing electrical outlet with washer. No leaks detected at time of service."
WASHER GE GTW460ASJ8WW Replaced control board and sensor as unit is tangling closed. Unit now operates properly with no leaks.
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the modules in the ice maker housing and immediately after connecting them, all of the lights came on. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KSSO48FTX04 "Arrived on site for no led panel and no ice. Panel reading door open diagnosed failed freezer light switch,switch engaged and unit reading door open. Removed faulty switch installed new switch powered unit on tested switch operation good lights powering off and panel shutting off as designed,due to failed switch icemaker not running through a cycle with new switch installed icemaker dumped ice and filled with water unit working as designed. ; used 1 12002646 (SWITCH) from stock"
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site to diagnose a vent hood with abnormal vibration. Found fan motor has broken parts on fan blade causing unit to vibrate at high-speed‘s. Replaced fan motor and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WET4027EW1 "Arrived to inspect washer leaking water from underneath the center of the washer portion of the stacked unit. Confirmed the complaint and calls CS in office, who ordered parts for return service call.NEEDS MORE WORK ; saved tckt"
ICE MACHINE KITCHENAID GI15NDXZS2 Arrived on job for cleaning of icemaker. Icemaker only 6 months old. Explained cleaning prosecutors.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for unit not draining, ran unit and found pump would receive voltage but not pump, removed pump found it seized, replaced drain pump and tested good. No leaks on site"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor was not plugged in from factory causing unit not to run properly. Rewired compressor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for freezing in fresh food. Replaced temp thermistor in fresh food powered unit on damper closing correctly
DRYER WHIRLPOOL WGD8300SW1 "Arrived on site for dryer not starting .ran diagnostics cycle and got control error code . Replaced control a suit is now heating and tumbling . No lint build up at time of service.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.
VENTHOOD KITCHENAID KXU8036YSS1 Arrived on site to replace housing. Opened bag and found housing damaged will need to order new housing. Ordering WPW10370649 housing office to reschedule next tech to please check part to make sure is not damaged before going out to customers house. ; ordrng 1 WPW10370649 (HOUSING )
DISHWASHER MAYTAG MDB8959SFZ0 "arrived on site to inspect dishwasher not draining. Upon further inspection, I it the cancel button to engage the drain pump and it did not come on. I drained the remaining water from the unit and removed and replaced the drain pump. I tested the unit in diagnostics and it showed error codes F8E1 and F8E2. I cleared the codes and continued with testing. The unit operated as designed and the drain pump did as well. The customer provided proof of purchase. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to install previous diagnosed part. Removed dryer drum and installed new. Inspected insulation. Tested unit, all tested good. Due to the coldness of drum recommended to wait 2 hours before use."
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 "Arrived on site for refrigerator display flashing H and not cooling properly. Measured temperature in FC at 21°. Gained access to evaporator and found ice buildup at top of evaporator but good frost pattern on evaporator. Found evaporator fan disconnected at quick connector. Connected fan and tested. Cycled ice maker and monitored. All tested good, no water leaks present."
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not starting. Tested voltage to unit and found none. Reset breaker and tested voltage, found within range. Tested dryer operation. All tested good. Called tech support and spoke Adrian. He advised to remove lint screen with unit running and found air blowing out. According to tech support air should be sucking in. Recommend to add a 90 angle vent and if breaker pops again to contact electrician. All else tested good. (SR# 7724326348)."
REFRIGERATOR WHIRLPOOL KBSD612ESS01 "Arrived on site for damaged bin,removed damaged bin installed new bin assembly found defective gasket on bin transferred gasket to bin checked bin operation unit working as designed."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and found water dripping down into freezer from fresh food section. Removed door to deli drawer and found that the deli control harness is damaged due to a missing cover that holds it to the rail. I also found that the damper is not working properly in evap housing and the drain pan is bowed up in the middle and has frozen over causing water build up under drawer. Removed slab of ice and attempted to thaw ice in drain pain. Unit will need new drain pan, harness cover, harness and damper to repair; ordrng 1 CNOTE (AUTHO) and 1 W11093718 (ADAPTER) and 1 W11170612 (HARNESS) and 1 WPW10248595 (control)"
REFRIGERATOR FRIGIDAIRE LFTR1814LWB "Arrived on site for no cool. Compressor and fans running removed evaporator cover,no frost on evaporator on,y on cap tube diagnosed refrigerant leak in system customer doesn’t want repairs collected service call fee"
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site and installed new freezer door. Removed ice build up from freezer and verified proper seal at door gasket. Unit tests good. Job complete
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site to diagnose a range with a loose handle. Found internal mounting screws for handle assembly loose. Tightened handle screws and tested unit. Found all is functioning properly at this time.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for the microwave giving an open/close door error message. I found the cavity light not coming on at all. I found the interlock switches failing and coming apart. I replaced the switches and the interlocks. I tested the unit and it is putting out 1000 watts and is working as designed. Call complete. Authorization Number WJ87Z00EPL1.
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site to diagnose a microwave with a surface light that will not turn on. Tested unit and found main control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time.
RANGE GE JT3000SF3SS Arrived on site for unit door not sealing properly. The unit stopped working after the clean cycle was run. Found that the TOD has failed. The control board has failed. And the door latch is bent. Will need approval for cost of repairs.; ordrng 1 COSTAPPROVALNEEDEDPLEASE and 1 WB10X23814 (latch asm) and 1 WB24T10164 (switch high limit) and 1 WB27T11459 (overlay) and 1 WB27X25322 (control board t012 e)
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job for complaints of not draining. Found 120v to pump. Replaced pump but still not draining. Found bad wire harness on second look will need replacement harness. Cannot find harness on parts list . ; saved tckt
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for dishwasher not operating. Performed diagnostics mode and found and bad sump motor. Removed failed sump and installed new. Tested unit. All tested good, no water leaks present."
WASHER GE GTW460ASJ8WW Arrived on site for noisy operation and unit not agitating properly. The unit is operating the delicate cycle at too high of an agitation speed. Will order control and replace it with the sensor at the same time as a pair. All water connections are dry.; ordrng 1 WH18X28176 (CONTROL)
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and installed control and switch. F9 fuse failed instantly on power up of cycle. Will order control again and all components that can effect F9 fuse. Office will locate parts and reschedule with customer. 2 hour repair.; ordrng 1 2HOURREPAIR and 1 W10620296 (detergent dispenser) and 1 W10673255 (pump&motor) and 1 W10703867 (heater) and 1 W10914557 (pump-drain) and 1 W11100762 (HARNESS) and 1 W11177740 (CONTROL) and 1 WPW10327249 (water intake valve) and 1 WPW10469574 (vent)
WASHER MAYTAG MVWB835DW3 Gate code #3014. Arrived onsite for the washer that is having hot water issues. Ms stated that when the unit is set to hot the water is good but when set to the next setting below hot the water temp is luke warm. I changed the valve housing out in the unit and tested the machine in test 51. All test passed and is working as designed. I explained to me again about the distance from the water heater to the washer could make a difference in the water temperature and advised running the hot water at the sink next to the washer before starting the washer. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "arrived on site to inspect refrigerator mullion issue. I found that the top mount of the mullion had popped off. Upon further inspection, I found that the top mount that is on the left RC door was installed crooked and once the mullion was installed back on, it was causing a lot of stress on the mullion hinge and will eventually either pop off again or break. I am ordering the left RC door and another mullion along with a CNOTE-AUTHORIZATION. I went ahead and replaced the mullion for now due to the old part being badly warped/broken. I advised the customer that the door would take 6-8 weeks to arrive at which time the office would call and schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10915642 (dor-fip SS) and 1 WP12722815AP (rail-mulln)"
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher not draining. I found a piece of glass wedged in the drain pump impeller stopping it from running. I removed the glass and tested the unit in the diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived back on site for thermistor and fan install, removed bins and all ice and cleared EVAP, replaced therm and fan cover and tested good. No leaks on site"
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site to replace the compressor support bracket,two rollers and two rivets. Replaced all parts and tested the unit. Unit works properly and job complete."
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace parts ordered by previous tech, found cabinet to be bowed underneath the drip pan of fresh food section preventing unit from draining properly during defrost. Unit can not be repaired. SR# 7724335499"
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and found dent near bottom of outer glass. Replaced outer glass and installed new name tag. Door tests good. Job complete
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Will need to order correct sump and motor. Rescheduled for 3/7/19; ordrng 1 W11025157 (SUMP AND MOTOR )
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for the icemaker is not working. Found the icemaker been has ice but they’re small. Found the water dispenser flow is weak. Customer had a extra water filter. Install the water filter in the unit works properly. All water connections were dry at the time of service.
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for no ice per customer unit was off no power to unit and would start. Powered unit on tested external drain pump loud odd noise at times from drain pump. Ran diagnostics weak frost pattern on evaporator. Ran unit through cycle after 15 min no ice formation on evaporator plate,no frost forming on bottom of evaporator plate diagnosed leak or restriction in system. Unit will need pump,evaporator,compressor and drier job will need 2 hrs for repairs need AUTHO ; ordrng 1 1901A (PUMP) and 1 2HRREPAIR and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPREESSOR), states that autho needed"
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A Arrived to inspect refrigerator making odd loud noise. Disassembled and replaced the thermostat on the unit and adjusted the back wall so it wouldn’t hinder the evaporator fan blades.Reassembled and unit tested as designed All water lines were dry at the time of service JOB COMPLETE
DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site to test unit fro upper rack falling. Test unit and found broken adjusters, replaced adjuster kit .Test unit after replacing kit and unit test good job complete"