Arrived onsite for dryer shutting off with odd noise. I confirmed the noise was coming from the motor. The dryer will shut off because the motor is overloading and needs to be replaced. I replaced the motor and tested the unit. Unit now operates and sounds as designed. Call complete. Installed 279827 MOTOR.Moved 2802

Arrived onsite for unit not heating properly and burning smell present. I found the elements to be good on resistance. I found the door latch to not close indicating the latch has been blown. I suspect the smell came from the latch blowing as everything on the unit checked good besides the latch. Customer stated the inner glass door needs replacing as well due to scratches present. Gonna order W10883049 Latch dor and W11354870 Glass door assm. Office to RS as the door is PSP.; ordrng 1 W10883049 (Latch Dor) and 1 W11354870 (Door Assm Stnlss)

Arrived on site to test unit for no lights and not cooling properly. Found damper opening and closing as designed. Internal RC temp was 36 set to 34 but display showing 48 degrees. Found thermistor were in range. Cycle power to unit and found UI board botching and not responding. Recommending LED modules and control box. No parts replaced at this time. Office to reschedule. ; ordrng 4 W11632139 (Module)s and 1 W10798006 (Control box)

Arrived onsite for oven not heating. I confirmed oven will not heating and I didn't hear any gas coming through. I pulled off the bottom cavity plate and found the ignitor not glowing. I checked voltage coming from the harness in the back and found correct 120v coming through. This indicates the ignitor is bad and needs to be replaced. I replaced the ignitor and tested unit. The ignitor now glows and oven is now heating as designed. No gas leaks present. Call complete. Installed W11176454 IGNTR-OVEN.

WTW2000HW0 Arrived on site from previous tech to install parts. Installed lid and drain pump tested product working as its designed.No water leaks visible from main water supply.

Arrived on site to test unit for unit leaking from front vent when you open the door after cycle. Test unit and found vent Normal not damaged. Water just getting there from moisture advised customer to use rinse aid to help with the drying cycle job complete. No parts used.

Arrived on site to test unit for unit having orange flames. Test unit and flames are nice and blue at this time. Customer does have 2 air purifiers in the house that are on at times. Unit working as designed at this time. NO PARTS USED canned safety to report SR#7740496354

Arrived on site to test unit for unit tripping breaker when using broiler. Unit is trying to pre heat but eventually the breaker trips. Found control error will order new control board due to is having the wrong model number. Rescheduled for 1/15 and WILL NEED TO CALL SAFETY ON RETURN VISIT. ; ordrng 1 W11448962 (Control board)

Arrived onsite for previously diagnosed parts. I replaced the door switch and powered the unit on. Unit now tumbles and heats and is operating as designed. Call complete. Installed WP3406107 SWITCH DOR.

"Arrived on site to diagnose refrigerator not making / dispensing ice. Customer clarified that unit stopped making ice, and now also isn't dispensing water. I checked the fill tube for the icemaker and found an extension wedged on the water slide going to the icemaker that had been leaking. Customer had locked the console, and when I unlocked it I couldn't get any water or ice to dispense at all. I reset the unit and checked the valve, and after a power cycle the unit started dispensing properly. Tested icemaker and verified it does cycle and has no issues / leaks going down the back wall. Unit working as designed. No parts needed. Call completed."

"Arrived on site from water leaking. Tested dispenser water leaking from hinge area, removed kickplate found line not fully inserted to coupling,reinstalled line to coupling tested water dispenser no leaks."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dispenser, waterline and quick connect. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. WP23000868 and W11677725."

Arrived on site for a washing machine that still will not finish a drain. Inspected unit and work area. The customer stated that the washing machine would not drain out his previous cycle and that the previous technician has repaired the wire harness twice. I found the the unit full of water and voltage leaving the control down to the drain pump. I checked underneath the unit and found the wire split again. I replaced the entire wire harness and tested the unit. I found the unit working and operating as designed. I checked the suspension and found the suspension was good. Call complete. W11643701.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees and RC=38 degrees. I found frost on the evap cover and removed the cover to gain access to the evaporator. In the process, I found the evap fan not operating. Following the tech sheet, I checked for error codes and found none. I tested voltage at the hv control and got 124V and I removed the P100 connector and turned thenunit on and the unit powered on and per tech sheet, the recommendation is to replace the hv control. I am ordering the hv control and office to schedule return service due to the availability of the part. Unit left turned off for safety. No water leaks observed during service. ; ordrng 1 W11752963 (Hv control)"

"Arrived on site to inspect wall oven lower oven not heating. Upon arrival, I attempted to pull the unit out to gain access to the back of the unit to get access to the elements to test. I found the unit is not properly installed with the plug outlet at the bottom of the unit and no slack on the power cord (photos). I notified management of the situation and was advised to let the customer know to contact their builder to move the outlet above the unit to the right or left corner of the unit on the back wall to allow for slack on the cord and to be able to safely service the unit. I advised the customer of this and they advised they should've been advised of this issue at last service call. Management advised to not service unit and previous tech would be scheduled to go back out to finish, but the unit must be serviceable safely. No parts installed, office to schedule return service with DZO per mgmt.; ordrng 1 CNOTE (DZO PER MGMT TEAM)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the separator and dispenser line and tested the unit. I found the unit working and operating as designed. Call complete. W11678832 and W11163765.

"On arrival verified. Complaint of no ,ights in RC section. Verified door switches are registering open and close. Dropped the light down and verified it is receiving 12.7 vdc. Unit will need led module. A,so found RC right gasket is torn Ordering W11470191 and W11456682 . Office to reschedule due to part availability ; ordrng 1 W11470191 (Led module) and 1 W11456682 (Gasket)"

"Arrived on site to test unit for waterline issues. Upon arrival customer stated unit started spraying water from the top of the unit. They turned water and ice maker off since. Inspected unit, found fill tube rubber elbow has a hole causing water spray. Replaced fill tube (W11415785) and ran an ice maker diagnostic, unit harvested and filled properly. Advise customer to monitor, if call back occurs recommend returning with a valve. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site ,replaced freezer light switch ,deli harness and deli ui controlW11384469, W11170612 ,WPW10599145. Ran diagnostics all checked normal. All lights are functioning properly now .deli controls are functioning properly. No water leaks detected at time of service . Job complete"

"WRS321SDHZ08 Arrived on site for unit, not making ice. Upon arrival, customer stated same issue from august of this year has occurred again, in addition, unit produces slow ice. Before diagnosing, stated to customer the unit is out of warranty, however customers stated Whirpool says unit still has warranty. Message to claims department and stated, the customer will need to provide proper closing documentation. Customer agreed and will reach out to AE once proper documentation is obtained. Not sure what to do with this call. ; saved tckt"

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found an E5 error present. I ran a cycle and fill test, and found both passed. Found no gap at the icebox adapter or gapping in gasket. Found temperatures satisfied in both comapartments. Replaced icemaker to resolve. Verified new IM will cycle. Unit should resume normal ice production once RC temp drops back down. No leaks verified. Parts used - W11658802."

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I placed the unit into diagnostics and found F7E4 (basket not engaging). I gained access to the underside of the unit and found that the slider jacket had separated, preventing the unit from shifting properly. I replaced the slider calibrated, and tested the unit. The unit is now operatimg as designed. No water leaks observed during service. W10734521"

"WFW6620HC2 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11316771 filter. Attempted to power our unit back on and still no display. Proceeded to check fuse on the control board and found OL. Continue to replace W11322905 control. Plug unit in and powered on. Ran diagnostics and passes no issues . Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for dispenser issues. Upon arrival customer stated the dispenser door will get hung up on the pod and it will not dispense. Tested unit, dispenser door is opening but the spring is losing tension. Replaced dispenser (W11412300) and tested unit by placing a pod inside the dispenser. Ran a diagnostic cycle, door popped open and pod was dispensed properly. Unit is now running as designed, no leaks detected, job complete."

"WTW8500DC0 Arrived on site for unit continuously running. Upon arrival, customer stated unit ran all night and had to perform Rinse and Spin to ring out clothes. Entered diagnostics and found F0E3 overload, F1E2 main control fault, F0E5 off balance load, F7E3 motor drive module over current and F2E1 and UI stuck button key. Proceeded to replace W11689205 control. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"Arrived on site to diagnose refrigerator not cooling. Examined unit and found compressor kicks on but provides no cooling in either compartment. On further examination I did find a bowed drip pan in the RC evaporator. Unit has a sealed system failure, but no other failure symptoms. Ordering a drip pan, SS parts, and RC evap cover due to possible defrost issue. Attempted to reach property owner since unit was discussed being moved out of the house. Property owner not on site to capture signature. Permission given to have tenant sign ticket on return visit. Office to schedule SS repair on unit. ; ordrng 1 W11492867 (RC evaporator) and 1 W11256332 (Evap cover) and 1 W11457241 (Drip Tray) and 1 W10832994 (Compressor) and 1 W11596635 (Access Valve) and 1 Wpw10143759 (Drier)"

"Arrived on site to test unit for tripping breaker.Upon arrival builder stated unit will trip breaker within 15 seconds of starting a preheat cycle.Gained access to rear components, inspected and found no broken or pinched wires, no evidence of any shorts. Unit is receiving proper voltage and bonding strap between ground and neutral has been removed. Started a bake cycle, bake element is pulling 11 amps, as soon as the relay clicked to switch to the broil element the breaker tripped. Followed service Pointer W11490386. Replaced control (W11707168), bake element (W11182108) and broil element (W10856603).Removed ground strap from terminal block and started a cycle at 500?. Ran a 500? cycle for 30 minutes, reconnected ground strap after time expired. Started a 500? bake cycle after reconnecting, breaker no longer trips. Contacted SAFETY to document SR#7740651930. Also contacted techline to document SR#7740698507. Advised builder to run an additional 90 minutes to ensure a proper burn off. If issue returns recommend builder to replace the breaker, if issue still persists contact Whirlpool customer care for next steps. Builder not on site for a signature. Unit is now running as designed, job complete."

Arrived on site to diagnose range with control display related issues. Examined unit and found most of the pixels on the control are dead and digits can't be read. Replaced control to resolve. Tested unit and verified proper function. Parts used - W11536793.

Arrived on site to replace broken belt. Replaced new belt and tested. Unit is now functioning as designed job completed. Part used 4392067

Arrived on site to diagnose refrigerator with frost building in the freezer compartment. Examined unit and found a gap in the freezer gasket allowing frost to build up in the freezer. Used a heat gun to heat and mold the gasket and close the gap. Verified proper operation and unit working as designed. No parts needed.

"WMH31017HS12 Arrived on site for unit, not powering on. Upon arrival, disassembled unit and found blown fuse. Spoke with PR on site. Determined the wiring to the interlocks are correct. Advised to check capacitor, replace diode and inspect magnetron for any faults. Capacitor reads correct MFD. Magnetron has no flaws and replaced truck stock diode along with W10422269 filter. Unit is functioning as designed. No one on site for signature. New build apartment complex"

MED7230HW1 Arrived on site for a dryer with door issues. On arrival verified issue replaced hinges tested product works as it's designed. I did notice two dents on each side beneath door uploaded photos.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11434044.

"Arrived on site to inspectrefrigerator developing frost in freezer section. Upon further inspection, I found a gap on the freezer door gasket (photo). I shaped and formed the gasket and filled in some gaps on the right side of the freezer's molding. The gasket is now sealing properly.no water leaks observed during service."

"Arrived on site to inspect refrigerator with dent in left door. Upon further inspection, confirmed the dent (photo). I replaced the freezer door and reassembled the refrigerator. Refrigerator operating as designed. No water leaks observed during service. LW10913113 vacant unit. No one present to sign"

Arrived on site for dented door panel. Replaced edges panel W11230548. No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for dishwasher not starting . Found start button no responding to commands. Ran diagnostics ,got 10-1, and 2-1 error codes . Unit did complete diagnostics wash test . Ordering compressor trol and fan . No parts installed . No water leaks detected. Called to set return ; ordrng 1 W11637583 (Control) and 1 W11613564 (Ui console) and 1 W10861000 (Dispenser) and 1 W11682810 (Vent)"

"Arrived on site to install previously ordered parts. Replaced camW11454372, and belt W11239857. Test unit and same issue continues. Need to replace gearcase. Replaced gearcase W11454372. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for restarting intermittently. Upon arrival customer stated unit will show a power loss message intermittently and sometimes will get stuck in a loop. Upon inspection found m/s sticker is missing. Contacted claims thread, per thread unit is registered so we can proceed with the repair but customer would have to contact WP to get a new tag or unit info. Unit will need a new console due to not being connected to wifi initially. Will get stuck in a power cycle loop. Ordering part, no part installed, office to reschedule. ; ordrng 1 W11600321 (Console)"

"Arrived on site for ice maker still not making ice . Compressor running 1-2 amps . Ran diagnostics all checked normal. No frost pattern . Ordering compressor, evap, non uv drier ,service port ,nitrogen, weigh 3 hrs . Also ordering filter head due to leaking when filter is in . No water leaks detected. No parts installed . Call to set return ; ordrng 1 W11266112 (Filter head) and 1 WPW10218037 (Evap) and 1 Serviceport and 1 Nonuvdrier and 1 Nitrogen and 1 Weigh3hrs"

Arrived on site to inspect burner not operating correctly. Upon further inspection I found that the know shaft had a cracked preventing the valve from turning properly and not able to function. I replaced the know and adjusted some of the burner. The unit is now operating as designed. No gas leaks observed during service. W11366438

Arrived onsire for oven showing do not unplug message constantly. Customer stated they already performed the power reset. Customer told me they were not setup on wifi. In order for the console to work properly the unit will need to be set up on 2.4g wifi. I made the customer aware of this and gave them the wifi team number if they have any issues. I replaced the console as the present one is corrupted and will not respond. After replacing the console I powered the unit on and all is functioning as designed now. Unit operates as designed. Call complete. Installed W11297714 CONSOLE.

"Arrived on site for upper spray arm not operating leaves dishes dirty. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found upper spray arm has failed. Replaced upper spray arm WPW10448645. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived to parking garage, found new door damaged in box ordering another door assembly. ; ordrng 1 W11369466 (Door assembly)"

"Arrived on site for not dispensing ice. Diagnosed shaft and motor not making a connection,replaced shaft and motor,reassembled unit,tested ice dispenser unit working as designed. Wp2318082,w10822606"

Arrived on site to test unit for rust in front panel. Test unit and found rust. Replaced front panel test unit and unit test good job complete. W11461694

"Arrived on site , replaced dishwasher racks W11752368 ( box had upper and lower rack .). All checked normal. No other issues found . No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for flashing and beeping. Upon arrival customer stated unit started to flash 8 times twice and would beep. He then cycled power, issues did not go away. He then unplugged the unit for a few days and applied power before my arrival and the issues subsided. Entered diagnostics, found no stored error codes. Ran a diagnostic cycle, all components are properly engaging. Removed drain pan and found sudsy water in the pan. Float switch was engaged and did not allow cycles to be started and would constantly flash and beep. Unit is oversudsing. Customer is using pods and rinses dishes. Unit is also hooked up to a soft water system. Advised customer to switch to liquid soap. Pods require dishes to be dirty and soft water system requires less soap. Amount can be customized with liquid soap depending on the soil level of the dishes. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not tumbling, tested unit found drum is turning but rear felt seal fell off and got torn, will need new seal and adhesive to fix issue, ordering parts rescheduled for 1/13 no parts installed ; ordrng 1 W10612022 (Drum seal with adhesive)"

Arrived on site to test unit for door hard to close. Opened catch a bit and door closing better. Advised customer door will get easier to close with use and time. No parts replaced. Job complete.

"Arrived on site to test unit for low water level. Upon arrival customer stated unit only fills with water to about 40% of the basket. Informed customer unit will only fill with about 8-10 of water. Loads cannot exceed more than 40% of the basket. Recommended customer to let the unit run its programs and to not add any extra water. Also loads cannot be ran on a clean washer cycle, basket has to be empty. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for unit not working. Test unit and found 10-2 error code vent wax motor. Cleared code ran unit through diagnostics and unit filling with water but not washing making loud buzzing sound. Found wash motor receiving power but not spraying. Will order new sump and motor reschedule for ; ordrng 1 W11416362 (Sump and motor)

Arrived on site to test unit for RC light not working. Replaced module(w11527432). Light is now working as designed. Door switches tested good. Advised customer to monitor. Job complete.

"Arrived on site to test unit for F5E3 error, tested unit found basket full of water and drain pump not activating, inspected and found a pinched wire, fixed wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no ice. Found water not filling pan,removed cover found harness not secured to pump preventing water fill,removed harness cleaned connections,reconnected harness ran diagnostic all test passed."

Arrived on site for washer needing valves w11688995 & w11688994. On arrival installed parts then tested washer. Found no leaks and unit working as designed call complete.

"Arrived on site to test unit for damaged oven gasket. Found broken gasket, replaced oven gasket test unit and unit test good job complete. WPW10535778"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit makes weird sounds during multiple portions of the cycle. The customer showed me a video of what was going on. I ran the unit through diagnostics, and could not replicate the same issues. I checked underneath the washer and found evidence of a gear case leak. I found the belt and splotch assembly worn as well due to the leak. I replaced the gear case, splutch assembly, and belt and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11449840, W11239857, and W10721967."

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will not start a cycle, and that's it consistently has a buzzing noise when plugged in. I plugged in the unit and confirmed the customer's complaint. I found the unit attempting to drain when the basket was empty. I ran the unit into diagnostics, and the unit tried to run the drain pump again. I found an F8 E1 (long fill), F1 E1 (main control failure), and F3 E1 (pressure system fault) error codes. I checked to the pressure hose and did not find any splits in the pressure hose. I blew through the pressure hose from the control side and did not find any debris inside of the pressure hose. I replaced the main control and calibrated the unit. I ran the unit threw an auto test and the unit ran as designed. Call complete. W11607637."

"Arrived on site for a dishwasher that makes a popping sound when the door is opened. Inspected unit and work area. The customer showed me what he was talking about and when he pushed the door almost all the way down, the unit would make a weird rubbing and popping sound. I checked underneath the door and found the bottom cover installed backwards, causing the door to run into it and cause the cover to pop once the door cleared. I fixed the installation on the cover and tested the unit. I found the door opening and closing as designed with no abnormal sounds present. Call complete. No parts were installed."

"Arrive on site to inspect dryer door not closingproperly. Upon further inspection, I aligned thedoor slightly so that the strike would makecontact with the catch better. The door is nowclosing properly and operating properly. Noparts needed"

Arrive on site to test unit for oven not igniting correctly and gas smell. Test unit and found bad igniter. Replaced igniter test unit and unit test good no gas smell after normal smell from ignition. Job complete. W11524031

Arrived on site to test unit for unit filing with water but not washing and giving wash motor error code of F7E1. Replaced sump and motor test unit and unit test good no leaks present at this time. W11460946

Arrived on site to install previously ordered and diagnosed part per previous technician. I installed the led board and adjusted the heater on the fill tube so that it is making proper contact and insulated the fill tube. I reassembled and reset the unit. W10804160. No water leaks observed during service.

"Arrived on site to inspect dryer, not heating. Upon further instruction, I ran an airflow test and found that the unit is getting poor airflow. The poor airflow is causing the hi limit to blow. I replaced thehi limit thermostat. The dryer is fixed hoever I informed the customer that it is the same issue as before and will need to have a dryer vent service come check on the vents and if we are called back a 3rd time will will have to charge the customer another service charge. Job complete. 279816"

Spoke with customer and they asked to rescheudle appointment. Schedule for first of day on 01-08-25; schdld next appmnt for 1/8 WED AM

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and thr unit turned off. Turned the unit on and tested in diagnostics and it operated as designed. Customer advised that the Max Ice LED and the On/Off LED were flashing recently, which means the unit failed to harvest. I checked the placement of the evaporator thermistor and found the thermistor not clipped onto the evap tubing (photo). Clipped/attached the thermistor to the evaporator and tested. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for refrigerator forming moister on the top of fc door gasket. On arrival confirmed issue and found gasket on upper side not sea.ing well enough to liner. Added w11159728 gasket seal to upper side of gasket and found door sealing. Call complete

Arrived on site to test unit for cooking light staying on. Test unit and found and relay on control board. Relaxed board test unit and unit test good job complete. No one here to sign W11552018

"Parrived on sit2 for refrigerator notcooling. On arrival i found a defrost issue in fc evap amd found the following results for thermistors: p5-1&2 6.23k, p5-3&4 12.5k, p8-1&2 147.3 ohms(not kohms). Found rc evap thermistor bad and replaced it with w10316760. Informed customer to allow 24 hrsto cooling. Call complete"

Arrived on site to test unit for standing water. Found black wire to drain pump was cut. Fixed wiring using butt conn3cti9ns. Ran diagnostics and found latch not engaging. Replaced latch(ww11670519) and completed diagnostics with no issues. Unit now working as designed. Job complete.

"WRX986SIHZ03 Arrived on site for a refrigerator, not making ice. On arrival ,found the product working as its designed. Ran a full diagnostic everything worked as its designed. No error codes in icemaker department uploaded photo. Tested valve they worked great didn't see any issues no parts installed. Instructed client to change filter when needed and set FC to correct temperature. No water leaks visible from main water supply."

"Arrived on site to test unit for noise and not heating properly. Found blower wheel is stripped and preventing unit from circulating air properly. Recommend blower wheel, knobs, belt, and rollers. No parts replaced at this time. Office to reschedule. ; ordrng 2 WP27001126 (Knob)s and 1 56000 (Blower wheel)"

Arrived on site to test unit for RC door not closing properly. Found bin on shelf was preventing door from closing. Moved bin and showed customer door is now closing as designed. No parts replaced. Job complete.

Arrived on site and replaced door(w11369466) and lower hinge(W11312624). Unit is now working as designed. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel fascia separating and UI failure, i removed and replaced the panel and UI and placed the unit in diagnostics and cleared the previous code and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11632709, W11460908"

"Arrived on site for shaking. Upon arrival, ran diagnostics and get error codes F7-E1 tachometer missing or wrong signal, F0-E9 off balance pause. Ran test cycle and test passed. After series of questions. Instructed customer about proper laundry loading. Unit is operating as designed. Job complete. No parts used"

"Arrived on site for not making ice. Upon arrival, inspected unit and icemaker is not receiving water. Fill tube is frozen. Contacted GC for assistance. Found gap from Fc cavity and fill tube. Sealed gap. Test fill and fills correct. Customer will monitor ice making. Job complete. No parts used"

Arrived on site for dishwasher not cleaning dishhes. On arrival confirmed failure and found f4e3 in diagnostic. I then found motor getting 120v but not dispersing water through unit. Replaced motor w11613480and tested unit it. Found no leaks and dishwasher working as designed. Call complete

"Arrived on site for not operating and made popping sound. Upon arrival, inspected unit and found upper wave guide is burnt. Removed unit from cabinet to disassemble and inspect magnetron. Found antenna has blown. Contacted Techline and spoke with Nathan . Tech requested multiple pictures. Uploaded pictures on SD as well sent to Techline via text. After review tech determined that unit cannot be repaired at this time and customer will receive call in next few days. SR# 7740685695. No parts used. Job complete ; ordrng 1 W10915651 (Wave guide plate)"

Arrived on site to test unit for not draining properly. Found drain hose attached to extension. Extension behind unit was linked. Rerouted extension and now draining properly. No leaks detected and no parts replaced at this time. Job complete.

"Arrived on site for Not Cleaning. Items on top rack not getting clean at all. Also motor is loud.Upon arrival ran diagnostics and get error codes F10-E1 dispenser electrical issue, F6-E1 low or no water,F6-E2 fill valve electrical issue. Ran automatic test cycle and found motor is loud and only lower spray arm rotates, upper spray arm does not. Am not finding issues with the full valve and dispenser codes. Need to replace sump and motor. Replaced sump and motor WPW10780877. Test unit by running a normal cycle and unit is operating."

"Arrived on site to test unit for cooktop not working. Upon arrival maintenance stated unit does not heat the oven and the cooktop does not heat as well. Inspected terminal block, found L2 was not connected to the block causing unit to not receive 240V for heating. Connected L2 to terminal block and tested, all components are properly engaging and unit is now running as designed, no parts installed, job complete."

Arrived onsite for unit not heating. Family member explained what was going on. Inspected unit. Found unit is heating. However lint is accumulating on the backside of the screen. Ran airflow test and failed immediately. Inspected external ventilation exit and was completely clogged. Took pics. Notified customer over the phone that the ventilation needs to be cleared. Unit is functioning and should perform properly once ventilation is cleared. Job complete

Arrived on site with new console to repair locked screen. Shut off power. Replaced console. Verified operation. Advised customer to connect to wifi. Call complete. W11600321

Arrived onsite for dishwasher making odd noise. I found the noise to be coming from the bearing in the pump and motor. I replaced the pump and motor and ran two diagnostic cycles. I verified there were no leaks present at time of service after running the two cycles. Unit now operates and sounds as designed. No water leaks present at time of service. Call complete. Installed W11416363 PUMP&MOTOR.

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue replaced contol,bake, and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR# 7740665085"

"Arrived on site to test unit for no operation. Upon arrival customer stated unit will fill with water but will not start agitation and wont progress. Verified issue, when running diagnostic cycle, unit filled and drained but did not hear the shift actuator shifting to agitation. Inspected under the unit and found a loose connection. Connected actuator and tested unit, unit now agitates and spins but cam is worn and making a lot of noise. Replaced cam (W10721967) and shift actuator (W11481722) from truck stock. Ran a calibration cycle successfully. Ran a diagnostic cycle successfully. Started a quick wash cycle, unit began to sense and fill, then progressed to agitation. Noise has been eliminated and all components are properly engaging. Customer approves. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for dispenser issues and spray arms not moving. Upon arrival customer stated dishes will not get cleaned and dispenser doesnt release the pod. Tested unit, found valve stopping water flow prematurely. Also found the dispenser door is getting stuck, not allowing the release of the pod. Wash motor engages but when washing the top rack unit does not have enough water in the tub to feed the top rack spray arm. Unit will need a new control, dispenser and potentially a new sump. Will need to order control for return visit. Ordering parts, no parts installed, rescheduled for 01/14.; schdld next appmnt for 1/14 TUE !"

Arrived onsite for newly installed compressor not running. Found internal lights and fans run and condenser fan runs. Called techline for assistance as original compressor was not running and now the new one wasn't. Spoke to Kirt. SR#7740686931. Ohmed compressor and was not shorted. Ran voltage checks and found no voltage from Orion board to power compressor. Replaced Orion with compressor and tested. Unit is now functioning properly. Advised customer to monitor for 48hrs. Job complete

"MVWB835DW5 Arrived on site for F6E2. Upon arrival, power is present to the unit but no display. Proceeded to replac W11112656 console. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit stopped mid cycle and would not drain the water. Verified issue, engaged a drain and spin cycle, latch would actuate but cycle would not start. Inspected harness, found a broken drain pump wire. Repaired broken wire using a butt splice and secured harness to prevent future breakage. Tested unit, drain pump now engages properly. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"MDB4949SDM3 Arrived on-site to replace previously ordered parts. Upon arrival, proceeded to replace W11227948 wire harness. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for unit not heating. Verified supply voltage but was good. Disassembled and inspected. Found heating element OL. Found breaker in coil. Replaced and tested. Unit is now functioning properly. Job complete. Used wp3387747

"Arrived on site ,replaced tub gasket W11483553. Ran diagnostics, nomerror codes . Ran test wash twice . No water leaks detected at time of service . Job complete"

"Arrived on site for dishwasher not spraying any water. Diagnostics shows f4e3, f7e1. Confirmed in test mode that voltage is supplied to wash pump but it does not turn. Replace pump and motor assembly. Verified operation. No leaks. Call complete. W11613480"

Arrived on site for oven not working. Display shows hourglass and do not unplug sign. Verified voltage and polarity. Screen just constantly reset and then image. Turned off breaker and replaced console. Verified operation. No errors. Call complete W11600370

Arrived on site for rack falling down . Found third rack had fallen out of track on left side . Removed track and reinstalled track and upper rack . Rack is positioned correctly track guides are in good shape . No other issues found . No parts installed . No water leaks detected at time of service. Job complete

WFES3030RS0 Arrived on site for a range tripping breaker. On arrival verified issue replaced contol bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on a preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR# 7740665847

Arrived on site with new control ordered. I removed door panel. Replaced main control board due to stuck button error. Completed diagnostics with no issues. No leaks. Call complete. W11637583