Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Quick, fabulous service.
Bill - Austin, TX
Solved our problem in about one minute.
Charlene - Spicewood, TX
Brandon was in and out of here. He was professional and knew what he was doing. My washer is now working, no leaking no noise.
quoted one price and charged another
David - Georgetown, TX
I was quoted $99 for a service call. I was charged $140. Technician took about 15 minutes to change filters and try a bypass plug. Problem seemed to be solved but next day had same problem so issue was NOT RESOLVED. I felt I was overcharged and the original quote of $99 should have been the charge.
Barbara - Seguin, TX
Allison - Austin, TX
Leanardo is trustworthy and knowledgeable. We always receive great service from him.
Alfredo - Hutto, TX
Arden - Kingsbury, TX
Diego was right on time, very professional, diagnosed the problem, although the appliance was under warranty and a part had to be ordered, when he returned with it the following week, he quickly repaired the appliance.
Cathy - Georgetown, TX
Very professional, knowledgable
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
Thomas - Copperas Cove, TX
Raymond - Austin, TX
Joseph was the best serviceman he was on time, explained the repair and very personable.
Diagnosed the problem immediately
Ron - San Marcos, TX
Kevin knew the issue with our dishwasher almost immediately after hearing the noise. He repaired it quickly and it now works fine. He arrived on time and was very professional.
Elsa - San Marcos, TX
Service guys were clean and polite. Explained everything thoroughly and were on time and performed the task of repair.
Anna - Round Rock, TX
The young man, Tyler, who came to fix my dryer was friendly and knowledgeable. He worked quickly without making a mess, and compleated the job professionally.
Evelyn - Manor, TX
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Iris - Buda, TX
Super profesional, and open to help me with somengthing that it das not on the list. I do really appresiate that!!
Jerry is excellent
Pooja - Austin, TX
great service, on time
Ken - Austin, TX
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Margaret - Stonewall, TX
Fixed some one ‘s oversight!
Mark - Killeen, TX
Awesome service! I was very satisfied with the service I received. Al was very professional. He explained in detail the problem and the solution.
Geraldine - Round Rock, TX
Had 4 different men out four different times. Each time they fixed something on my microwave, something else went wrong. I don't think any of the men were incompetent, I think my microwave was just a lemon. After 4 repair calls, Whirlpool is giving me a new unit. I will find it difficult to answer the following questions. And I don't know what the costs were because they were covered by my warranty.
Kitchenaid refrigerator Service
Wanda - Round Rock, TX
Great service and care!!
Sandra - Hereford, TX
Timely and efficient
Nancy - Kempner, TX
Al was very professional.
Kimani - Round Rock, TX
Estanica - Austin, TX
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Naomi - Austin, TX
Freezer Ice Maker
Kayla - Bertram, TX
Gail - Austin, TX
Problem resolved once again by Paul.
Jeremy - Austin, TX
Can fix anything, quickly and affordably!
Andrea - Harker Heights, TX
Kathy - Austin, TX
Great service, friendly technician.
Brandi - Belton, TX
Friendly, respectful technician. But unhappy with my washer already needing service when it’s not even a year old yet! Poor quality on whirlpool!
Sarah - Austin, TX
Luis was prompt and clearly communicated the process with me. He was able to quickly fix our problem. Would definitely have him out again to help w/ any appliance maintenance we need.
Friendly, knowledgable, helpful
Barb - Austin, TX
Excellent service. He taught me a lot about my dishwasher and how to care for it. He was friendly and knowledgeable. Technician was fantastic. Scheduling was sub-optimal; I had to wait quite a few days to get on the schedule.
Elizabeth - Belton, TX
Very professional! Arrived exactly on time and fixed my washer quickly!
Great & Quick Service!
Javier - Austin, TX
Austin - Austin, TX
Great customer service experience
Paul - Taylor, TX
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Amy - Austin, TX
Got our ice maker working in no time! Thank you!
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Great price since it was repaired under warranty.
John - Bastrop, TX
Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.
We now have a freezer drawer that works smoothly!!!
Mrs Angela - Georgetown, TX
Jonathon Short arrived on time, surveyed the freezer drawer, decided that the remedy was new slide brackets, installed new ones, checked everything was working properly, and ensured all is now correct. What a smooth and expert process .. Thank you Jonathon. Angela Tucker
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Laura - San Marcos, TX
My tech fixed the issue with the micro quickly & then asked if all my other appliances were operating as expected! He taught me a couple things about my dish washer & stove top! Great service! & scheduling was amazing!!!
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Steven - Georgetown, TX
Great employees with a Great personality. Worked quick was clear with all information.
Marsha - Red Rock, TX
He was professional, was friendly, and handled the issue quickly. 👍🏻👍🏻
Fast and Effective
Connor - Austin, TX
Prompt, friendly, effective, and efficient
Hightower - Pflugerville, TX
Wes called before he arrived. He arrived when he said he would and within the scheduled window. He was friendly without being overbearing. He quickly diagnosed and clearly explained the issue. When he returned with the parts the following week, he fixed the problem quickly. Our fridge has been good as new ever since. We are very happy customers.
Laura - Bastrop, TX
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Sandra - Seguin, TX
Very pleasant man knowledgeable
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Valarie - Lampasas, TX
Mike - Georgetown, TX
Tyler was great. I just wish we could set up a more exact time for the visit as opposed to a 3 hour window.
Meredith - Austin, TX
Linda - Wimberley, TX
Loved the service! I knew when to expect Brandon, he let me know when he was 15 min. out. He was very professional, knowledgeable and easy to talk to. Listened to what was happening and checked all the systems. Found the problem and replaced the part. Refrigerator works great now. No frozen foods in refrigerator. Thank you Brandon. Won’t hesitate to reference you!
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Jo - Marble Falls, TX
Connie - Georgetown, TX
Best service out there! On time, knowledgeable about issue and repair, genuinely nice.
JIM - Georgetown, TX
Repair order from maytag
Jeremy - Georgetown, TX
It is ridiculous that it cost me $99 for them to come out and diagnose what is wrong with my 1 year 3 mo. old washer. Then instead of applying that to my first hour of labor after they told me what I already knew, they charged another 1 hour labor fee. Was there less than 45 minutes and cost me 194.??.
Charlotte - Leander, TX
Jerry was very polite and did a magnificient job finding the problem and correcting it
Castle gate cir.
Mario - San Marcos, TX
I am the home owner and the tenant is the one that can give you the info you want.
Cheryl - Liberty Hill, TX
My washer is working like new again. So happy James identified the problem.
Mike - Driftwood, TX
great job, very professional
Cant fix the issue....
Donica - Copperas Cove, TX
I had this company out to fix a leak in my washing machine. He seemed like he knew what he was doing and told me that it was just the seal. He replaced it and said it was "all good" now. My first load of laundry (not a large load, I may add) it leaked. They sent the same guy back out to "FIX" it again.. He checked it, said there was no leak and left. Called it "all good" again. IT IS NOT FIXED. It is still leaking. Now I feel as though they do not seem to know much about what they're doing, or they're just to lazy to actually check all possible parts that could be leaking.
Tina - Spicewood, TX
He was very efficient. Thank you.
All around excellent service
Connor - Leander, TX
Knowledgable. Quick. Took the time to explain what needed to be done and how to prevent future problems
James - Austin, TX
Service technician was awesome!
Propane stove top
Steven - Lakeway, TX
Paul found the problem quickly and repaired right away. He also gave good advice on keeping the burners clean.
On time, speedy repair
Thomas - Killeen, TX
Steve was early for our appointment an quick to diagnose the issue. Great service.
Laura - New Braunfels, TX
Diana - Pflugerville, TX
I was very impressed with the professionalism of my first contact with scheduling office and the technician, Tyler. Appliance Express is a very organized company.
Gary - Austin, TX
Knowledge of his trade and professionalism are two of Clif's key attributes, and perhaps even more refreshing is that he listens.
Melissa - Liberty Hill, TX
Arrival in the time frame and on the front side of it; very polite and professional; listened to all that we had to explain; promptly took care of the issue; very knowledgeable as well
Kb - Round Rock, TX
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
Good professional service
Viola - Waco, TX
The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.
great service, awesome price!
Edward - Del Valle, TX
everything went smoothly. no complaints.
great service, on time
Ken - Austin, TX
Brian - Georgetown, TX
Still not working
Al - Temple, TX
After 2 visits trying to fix ice maker, still have problem. Waiting on third visit tomorrow to try again.
Tim - Driftwood, TX
Great appliance repair experience
Randall - Driftwood, TX
Great communication regarding the appointment. Technician was knowledgeable, professional and friendly. He was experienced enough to order additional circuit boards that could be the issue so the repair was completed in one visit following the initial visit to diagnose the problem.
Very friendly and knowledgeable
Travis - Canyon Lake, TX
Robert was a great help. He came prepared and was able to address the problem and also give some tips to help with daily use.
Nice guy, very personable
Jennifer - Georgetown, TX
Seemed very knowledgeable and was very nice.
Great service by a great technician!
Michell - Belton, TX
Steve was very, friendly, professional and knowledgeable about the issue with my appliance. He explained what he would be replacing and further explained the product needed to clean my appliance and the steps involved!
Regan - New Braunfels, TX
Rare service person these days.
John - Kyle, TX
Very professional, great customer service. Very high standard for other service persons to follow.
Richard - Austin, TX
Obviously well versed in problems with refrigerators
Sharon - Georgetown, TX
Learned a lot in an hour about my refrig. Can't thank him enough! Job well done.
Billy - Spring Branch, TX
Service was great! They were right on time. Great communication with parts that were ordered. Highly recommend and will use again!
Kennon - Round Rock, TX
Paul came and knew exactly how to replace the part required. He was very friendly and was very professional.
Marina - Lakeway, TX
Payl was excellent and so was the iffice staff whenever I called in. Thanks so very much!
Jason - Round Rock, TX
We needed an LED freezer lite for a year under warranty
Beverly - Marble Falls, TX
We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.
Jerrell - Kempner, TX
Lanetrice - Austin, TX
Fantastic, quick service
Dylan - Georgetown, TX
Jonathan was on time, respectful and worked efficiently to fix our appliance issue. He explained what the problem was, how to resolve it and was in and out within 30 minutes. Awesome customer service!
Thank You!!! You fixed my problem.
Dr. Danny - Cedar Creek, TX
Joseph is a real pro. He identified and fixed the problem right away. He is friendly and courteous. I enjoyed talking with him. He gave me some great money saving and maintenance tips to keep my washer going for years. I would request Joseph for any repairs I might need in the future.
Debra - Round Rock, TX
Tyler was awesome. He did everything he could to make sure my washer was fixed.
Nora - Austin, TX
Scott did a great job repairing or dishwasher. Initially our Home Warranty Insurance was called. They came out and told us it was under manufacture warranty. They contacted Appliance Express. Unfortunately despite sending an email model, serial number and part needed, Appliance Express did not arrive with the part so a delay of 4 days was incurred before the part was obtained and the machine repaired. Would have given a 5 star for convenience if they had arrived with the part and installed in on initial visit. Scott, however did an excellent job once the part arrived.
Emmie - Austin, TX
He was great. Thank you.
Tonya - Canyon Lake, TX
I had the best experience these folks r educated and professional true customer service
The repair technician was fantastic!
Andre - Dripping Springs, TX
Very helpful technician.
Christopher - Buda, TX
Theresa - Brenham, TX
Appliance Express was able to identify why our dryer wasn’t heating. Great customer service.
Thank you for taking care of us. Your team did an excellent job communicating progress of our dishwasher repair.
Amy - Leander, TX
Great service; right on time.
Roger - Georgetown, TX
Great Service. Very thorough.
Liz - Austin, TX
Technician took the time to explain what occurred and pointed out our vent hose had been crimped only allowing 60% air flow. Very thorough checkout. Professional and courteous.
Courteous and efficient
Debbie - Austin, TX
Leo replaced our oven door. He explained the work, took care to protect my counters and cabinets and quickly accomplished the task at hand. At the same time, he answered my questions about my new appliances and directed me on how to get the remaining issues resolved.
Karen - Copperas Cove, TX
Really thorough and informative
Don - Austin, TX
Leo showed up to investigate a burning smell coming from our KitchenAid dishwasher. He quickly checked over the entire unit before determining there was some food stuck against the heater coil.
Whirlpool Load and Go System
Jackie - Round Rock, TX
The issue was not resolved. Water continues to get into the soap dispenser. Soap dispenser issue identified at time of visit was not the problem. Cost is not applicable; still under warranty.
Cynthia - Temple, TX
Al was professional and courteous
Excellent service and a bit pricey.
Douglas - Austin, TX
Paul is a highly specialized, friendly & courteous technician.
Michele - Bastrop, TX
Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!
Lucy - Taylor, TX
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Great Service tech. Polite and came during time specified! He fixed the problem quickly!
Jack - Round Rock, TX
See the previous answer!
Brandon Copeland review
Sheryl - Spicewood, TX
Brandon was punctual, let me know he was on his way and most of all fixed my two issues professionally.
Burney - Waco, TX
Don - Austin, TX
Hopefully the freezer is repaired this time. He replaced everything so we will see.
Jackie - Round Rock, TX
Cost not applicable; under service plan warranty
Constance - Driftwood, TX
Servicemen were great.. on time, courteous and most importantly, fixed problem. The 3 visits it took to fix my microwave was a bit frustrating (the need for a 2nd repair person, then incorrect part) but ultimately problem was resolved.
jerry stedman - Cedar Creek, TX
very very great service
Terry - New Braunfels, TX
Extremely knowledgeable and handled repair quickly. Also took damaged door to dispose of it.
Kurt - Austin, TX
He was great! Super helpful.
Maytag check up
Willard - Austin, TX
technician very efficient, prompt and knowledgeable about problem. will definitely use this company again.
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Tamela - New Braunfels, TX
Robert was very friendly, knowledgeable, and efficient.
Gina - Buda, TX
Nestor - Killeen, TX
The tech was very friendly and helpful. Mr. Adrian was quick to fix the problem.
So far so good
Ankun - Round Rock, TX
Dishwasher can drain completely now.
Great service and knowledgeable
James - Austin, TX
Cliff was excellent
Great service, fast and professional
Jonathon - Killeen, TX
Jann - West Lake Hills, TX
Christopher - Copperas Cove, TX
Whirlpool Dishwasher Warranty Repair
Chris - Austin, TX
Moises - San Marcos, TX
Our technician was the most helpful person that has ever serviced our appliances. He was great and I am thankful he came to our rescue!
Thomas - Belton, TX
Jerry provided excellent service. He repaired my Maytag washer in good time and at a reasonable price. He also shared several tips to keep my machine running strong. Thanks, Appliance Express!
great customer service
Jennifer - San Marcos, TX
Robert and AJ, the trainee, did a great job talking through potential issues and working to resolve the problem. Ended up replacing the ice-maker and provided detailed service summary to me.
Michael - Austin, TX
The service technician was on time, friendly and highly professional.
Stan - Georgetown, TX
Great technician; knowledgeable, personable. Will definitely use your company again due to his level of service!
Highly competent reliable service.
Cedric - Lakeway, TX
Clif is a very knowledgeable technician who knew all about our Maytag branded appliance. And solved our gas leak problem.
Lou was great!
Kristine - Leander, TX
He was informative, clearly explained things and was respectful of my home.
Sharon - Woodway, TX
Waste of everyones time. Unable to adrdress the problem of a new Whirlpool oven installed in May 2018 that works intermittently. Oven stopped working(stays in preheating mode) Sunday thru Wednesday. Started working Wednesday evening before appointment on Thursday afternoon. Called Whirlpool service number(they are not the least interested) passes it to Appliance Express, Appliance Express has no answer,so they pass it back to Whirlpool.
Simon - Waco, TX
The technician in charge is very knowledgeable and friendly. The service is in a great professional manner.
Joyce - Buda, TX
Great service. Friendly, knowledgeable agent.
Leonard - Austin, TX
The tech was prompt, polite and efficient. Good experience!
Venkatagiri - Austin, TX
The issue is not fixed
Fareeduddin - Austin, TX
Bonnie - Waco, TX
Quick service. Microwave failure analyzed and fixed. Good job, Steve!
Best Service We've Ever Had!
Kurt - Leander, TX
We couldn't be more pleased with the OUTSTANDING professional SERVICE of Pau Ready and Appliance Express. Paul wen't the extra mile to diagnose and repair a complex issue involving 3 electronic parts. He is extremely competent, patient and friendly.
TM - Pflugerville, TX
On time, got it fixed, great service!
Richard - Austin, TX
Kevin arrived on time, immediately identified the problem and quickly fixed it. In and out in less than an hour! Don't really know about their prices since we're under warranty.
Wayne - Kingsland, TX
Completely satisfied with the service call.
SB - Austin, TX
Joseph was great and knew exactly what it would take to fix my washing machine when the other tech I hired from a different company didn’t.
Louis - Killeen, TX
the tech that has been here several times to put in new parts ,he knows his job ,he is knowlegable and do all test to get to the cause of no ice,he explains problems as he see them to me,he takes care not to damage applicane ,he cleans up afterwards,he is an outstanding rep of your company.
Grade A service!
Charlie - Austin, TX
Amazing service, friendly and fast.
Happy Home! Great JennAir service
Paula - Austin, TX
Cliff did a great job with securing our JennAir for great use!
Sue - Burnet, TX
I am very pleased with the service on my oven. It took Thomas a few seconds to find the issue with my oven. He replaced the heating unit and now everything works perfectly. He is very knowledgeable.
Give Lou a raise
Chad - Georgetown, TX
Lou deserves a raise. If I was his boss and had the authority to give Lou a raise I would do it in a heartbeat. On time. Found the problem (an easy one to overlook) and made the necessary correction. Had my dish washer up and running inside of 30 min. GIVE LOU A RAISE!!!!!
Vernon - Georgetown, TX
Gerry C. was very professional, knowledgeable, and resolved our problem quickly.
Max Khan - Lago Vista, TX
Greg - Waco, TX
Dude was friendly and fixed my busted washer quickly.
James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Another quality service call
Chester - Burnet, TX
Thomas makes Apiancw express and the manufacturers look good. Very knowledgeable and steady in his troubleshooting approach. Well spoken and carries hisself well
Lauren - Austin, TX
Joe was awesome! Easily the best person I've ever had fix something at my house. He was very knowledgable and really took time to explain everything to me.
Adrian - Kyle, TX
Service was good
Five star service
Carroll - Georgetown, TX
Loved the professional service and solution.
Haley - Liberty Hill, TX
Thomas - Austin, TX
Appliance Express was quick to diagnose and fix the problem with our microwave. On-time and very courteous as well. Thanks!
Great, helpful service
Barndo - Bertram, TX
Good job, but the actual repair of my main is totally unreasonable. $700+ to fix a machine that I can purchases a brand new Whirlpool for that or a little plus.
Michael - Liberty Hill, TX
Donald - New Braunfels, TX
Diego is an awesome service technician. He listens, knows what he is talking about and is well spoken. Best service technician I have had at my house, ever. Thank you, Diego.
Professional and Informative Technician
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Luis is the best!
Michelle - Austin, TX
Luis is fast, efficient and very knowledgeable.
513 Crockett Loop
Diana - Georgetown, TX
Rita - Austin, TX
Leo was polite, efficient and very knowledgable!
Great Technician, Great Service
Eduardo - Austin, TX
I really enjoyed the service of the highly skilled technician that fixed our dishwasher problem. He quickly determined the problem and recommended the next course of action. He explained everything very clearly and was very professional. Based upon this excellent experience I would highly recommend this technician and Appliance Express.
Robert - Austin, TX
"5th - Austin, TX
Quick, efficient and painless!
Paul - Austin, TX
They scheduling process was straight forward and reliable; Brandon called 45 min before to confirm and showed up on time; he diagnosed the problem, came prepared with the part already on the truck; and, was gone leaving me with a working washing machine in less than 15 min. what else could you ask for??
Lea - Florence, TX
He was on time, professional appearance, very knowledgeable and explained things very well.
Bianca - Leander, TX
Lou was great!!
RANGE WHIRLPOOL WOD51EC0AS06 Arrived on site and found float for oven temperature is +/-40 degrees but overall stays at 350. Recommended that customer continue to use oven but if any performance issues continue will need to replace both oven sensors and possibly control
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and inspected dishwasher and found OWI harness is off and after reconnecting, ran a diagnostic cycle and all functions are operating properly. No water leaks detected at time of service, job complete."
WASHER GE GTW460ASJ9WW Arrived on site to install new gearcase and found agitator is stuck together and will not come apart. I will have to replace both the upper and lower agitator to repair due to they will have to be broken off to access spanner nut to replace gear case; ordrng 1 WH43X25447 (agitator base asm) and 1 WH43X25448 (auger asm)
REFRIGERATOR JENN-AIR JS48PPFXDA "Arrived on site for loud noise. Found water leaking from drain pan causing icicles along side walls and interfering with evaporator fan motor blade. Diagnosed faulty drain pan and installation. Removed old drain pan,installed new drain pan correctly,checked water flow to compressor compartment good. Reassembled unit,powered unit on checked fan motor operation good unit working as designed."
DISHWASHER FRIGIDAIRE FFID2426TS "Arrived on site for customer complaint of dishwasher not powering on, found faulty control board, I replaced control, unit tested good."
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived onnsite and found repeat hinge problems with hinge tension pulling door slightly open. Unit needs overhaul of left side hinge assembly. Bolt not illustrated. MUST Have 5/16 hinge bolt that screws into bushing assembly directly into door for repair to be complete. ; ordrng 1 HINGESCREW (5/16 HEAD) and 1 W11176874 ( BUSHING) and 1 WP2316804 (spacer) and 1 WPW10121046 (etension) and 1 WPW10485980 (hinge-door)
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for “door rubbing on cabinet” complaint. Inspected unit and found door hinge loose. Reset hinge and tightened mount. No leaks detected, at time of service."
WASHER MAYTAG MVWB980BG0 "Arrived on site for clothes tearing and very loud in spin cycle . Ordering Bearing . . No water leaks detected at time of service .; ordrng 1 TOOLBEARING and 1 W10435302 (bearing)"
WASHER WHIRLPOOL MHW5500FW Arrived on site and found unit operating with a clog in the filter.Cleared clog. Unit is now operating as designed.
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site and repaired faulty display with new control. All checks good.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived on job for complaints of not cooling. Found the compressor not working. Will need compressor , dryer, stub and evaporator.
WASHER WHIRLPOOL WTW8800YW0 Arrived on site and found new lid damaged but I was able to install to allow function. Unit will also need new hinge pins to correct as they were reversed upon arrival and damaged causing poor alignment of lid. 1 W10842924 (lid) and 1 WPW10544328 (hinge(RT)) and 1 WPW10544329 (hinge(LEFT))
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator ice maker not operating. Upon further inspection, I attempted to get the ice to dispense ad nothing would come out. I pulled the ice bin out and found the ice dispenser yoke almost falling off of the shaft. I installed the yoke and tightened it and tested the dispenser and ice dispensed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED7500GW0 "Arrived on site for dryer stopping after 5 minutes of running. Found only stuck key error in diagnostic cycle. Customers experience was caused by moisture sensor operation while drying a single blanket, Showed customer that with a damp cloth across moisture sensors how it can add more dry time. Then removed damp cloth and showed how moisture sensor will now adjust dry time down. Recommend using timed dry more for this type of load. Job complete"
RANGE JENN-AIR JES1450DS0 Arrived on site to test unit for front legs broken. Found both legs broken replaced left and right foot test unit and unit test good job complete.
REFRIGERATOR IKEA ISF25D2XBM01 Arrived onnsite and found unit Evap drain frozen and causing all freezer symptoms of door open and melting and customer also want new ff bin. ; ordrng 1 WP2188656 (pan-crispr) and 1 WPW10153550 (extension)
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found bottom panel of oven bent and not locking into base clips. Removed and installed new and base is now locking into clips. Unit tests good. Job complete
DRYER WHIRLPOOL WGD90HEFC0 "Arrived on site for “tripping breaker” complaint. Could not get unit to heat up. Inspected and found burner assembly to be severely damaged. Removed and replaced burner assembly. Unit would still not ignite. Changed motor, due to no neutral. Suspect main harness has short. Ordering new. ; ordrng 1 W10801123 (harns-wire)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and can hear something stuck in the drain motor. Removed drain motor and found glass stuck in drain pump. Removed glass test unit and unit test good unit draining correctly and no leaks present at this time. Customer also asked about unit not drying. Test heating element and element working good advised customer to use rinse aid to help unit dry better job complete.
DRYER MAYTAG MEDB855DC4 "Arrived on site and found an error code for no L2 and restricted airflow, found harness to control board isn’t seated and after correcting power is correct. Found airflow exiting dryer is correct and recommended that vent be cleaned from the wall connection to the exterior of the home to prevent any further issues. No lint buildup found in cabinet at time of service, job complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for water dispenser issue. Tested dispenser water flows after 2-3 times water reduces and stops. Installed reducing valve same issue diagnosed faulty valve. Ordering new valve. ; ordrng 1 8212547RP (TUBE WATER) and 1 W11114721 (CONTROL) and 1 W11312191 (VALVE) and 1 W11336586 (ORION BOARD)
REFRIGERATOR WHIRLPOOL ED5LHAXMT10 Arrived on site for no ice condition. Found icemaker motor failed due to broken injector blade. Replaced ice maker and all operations are now normal. All water connections are dry.
RANGE WHIRLPOOL WML75011HZ2 "arrived on site to inspect microwave fan noise. Upon further inspection, turned the venthood fan on and immediately I could hear a rattling noise. I removed the unit from the wall and removed the top panel and found that the hood fan hosing was cracked. I removed ad replaced the hood fan and tested and the unit operated as designed. Montes t(e unit back on t(e wall and tested again ad it operated as designed. Job completed."
WASHER MAYTAG MVWC465HW1 "Arrived on site to install parts ordered by previous tech. Ran diags, found no errror codes. Customer informed me noise comes when unit is in spin mode and gets out of balance. Ran unit with a full load of clothes, it filled, washed and spun out just fine. Informed customer that a piece of clothing is going to one side of basket and causing noise when unit goes into a spin. Shifting sound is also normal for actuator to do between spin and agitate modes. Informed customer of loading clothes properly, I leveled unit and drain is secure. Verified no water leaks at time of svc call."
COOKTOP WHIRLPOOL JGD8345ADB "Arrived on site and inspected the top and found left rear valve will not turn it all, left front burner is difficult to ignite, center front burner has a flame coming out of a rusted spot on cooktop surface below burner head. Will need a new cooktop surface for that module, new Venturis, an igniter, left side valves and a manifold for back up. Took multiple pictures.; ordrng 1 74004053 (sub 7432p073-60) and 1 7513P489-60 (manifold) and 1 WP2001F175-09 (cooktop) and 1 WP74005890 (IGNITER) and 1 WP7538P008-60 (venturi) and 1 WP7538P009-60 (venturi) and 1 WPY04100188 (valve-brnr) and 1 WPY04100188 (valve-brnr)"
WASHER WHIRLPOOL MVWB765FW3 Arrived to inspect washer not washing. Confirmed the complaint and attempted service test mode. The unit shut off after fill cycle and gave F5E2 LID LOCK ERROR.Ordering W10810403 Lid lock to complete the repair NEEDS MORE WORK ; ordrng 1 W10810403 (LID LOCK)
OVEN WHIRLPOOL WFE320M0EW2 Arrived on site to diagnose stove not baking. I verified 0 vac to the bake element. Faulty control board. Replaced co troll board and verified operations.
BUILT IN COFFEE JENN-AIR JBC7624BS00 "Arrived on site To replace the grinder, infusion, and heater due to unit not dispensing coffee. Replacing infusion. And the unit is still not working properly. Found the unit has multiple components that have to be removed to gain access to the heater.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and found power connection to washer is loose at control board, after reseating connection washer is now operating properly. Also found customer is using a surge protector on outlet and recommended removing this as it can cause electronic noise which can interfere with control board. No water leaks detected at time of service, job complete"
REFRIGERATOR/TOP GE GFD28GMLEES "Arrived on site for customer complaint of freezer door not staying closed/hard to close. I applied lubricant to the tracks/rails, unit tested good."
DISHWASHER KITCHENAID KDTE204EWH Arrived on site and found unit with wheels missing bottom rack. Used 3 wheels to repair.
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site and inspected ice machine and found no water Filling reservoir. Inspected valve and found voltage is correct. Replaced incoming water valve and ice machine is now operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL ET1FHTXMQ04 "Arrived on site to diagnose small and hollow ice cubes. Found poor water pressure to the ice maker and coming out of the dispenser. Poor water pressure co,I gotta out of valve and water filter assy. Customer installed new water filter with no difference. I found poor water pressure coming from the water supply to fridge. Customer will need a plumber to repair water supply issue. Ice maker is corroding and recommended replacement, Verified no water leaks at time of svc call.; ordrng 1 4317943 (icemaker only)"
DISHWASHER WHIRLPOOL WDT720PADW2 "Arrived on site for customer complaint of leak, found a bunch of suds in unit after running test cycle causing unit to leak. All seals, drain, and motor tested good. Advised customer to use less soap."
MICROWAVE WHIRLPOOL WMH32519HV3 "Arrived on site for microwave turntable not working. Per diagnostics and tested microwave. Tested voltage to turntable and found present. Checked turn terminal connectors. Tested turntable resistance and found opened. Removed turntable and installed new. Tested operation, all tested good."
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints LF code. Ran diagnostics and got a F3E2 temp fault code. Replaced valve and test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and replaced LED module in freezer after replacement all lights are again operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL MFX2571XEM2 "Arrived on site for customer complaint of unit leaking, found leak coming from rear water valve. I could get house water valve to shut off, customer will need a plumber to replace the house shutoff valve before repairs can be performed.Part needed wpw10270395
WASHER MAYTAG MVWB855DC3 "Arrived on site and found wash plate has a crack in it, replaced wash plate and ran a test cycle to confirm operations are correct. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL MDB8959SFZ4 Arrived to inspect dishwasher rack issues. Confirmed the complaint and removed and replaced the left and right tracks.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose the fridge having damage to the freezer door. Found and electrical connector coming out from door and wire protector broken. Water line is severely kinked and entire frz door needs replaced. Found no water leaks at time of svc call.; ordrng 1 LW11037733AUTHO (dor-fip SS )"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onnsite and repaired no drain dishwasher by removing drain tab from disposal. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRT318FMDB05 "Arrived on site for refrigerator not cooling. Inspected unit and found frost buildup in freezer (see SD-QuickPic). Performed diagnostics mode and advanced defrost cycle. Found unit defrosting. Found gap in between liner and cavity(see SD-QUICKPIC). Filled gap with whirlpool approved food grade silicone. Tested operation, all tested good, no water leaks present."
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for no ice condition. Found unit to have a very Noisey and failed compressor.Unit may need a condenser fan motor as well. The compressor was too loud for me to tell for sure if fan motor was running or not.;1 SF8404 (VALVE) and 1 W10843121 (drier-tube)
DISHWASHER WHIRLPOOL WDF310PAAB2 "Arrived on site to test unit for unit not heating. Test unit and found unit giving f7e1 error no heat. Test heater and found heater opened, replaced heater test unit and unit test good. Heater is getting hot job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. I found unit not cooling and compressor starts then the overload clicks and shuts compressor off. Installed new start device and tested operation. Compressor now running properly and unit beginning to cool. Instructed customer that the unit may take up to 24 hours to reach proper temp. Job complete
RANGE GE JGBS66REK3SS Arrived on site for range front left burner continues to sparks. Inspected valve and found switch not connected to valve correctly. Corrected switch and tested unit. All tested good.
WASHER MAYTAG MVWB765FW0 "Arrived on site to replace the suspension, drawer, and housing due to long fill error and weak suspension. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site for “shattered inner door glass” complaint. Inspected unit and found heat had shattered glass, while customer was convection cooking cornbread. Ordering inner door glass. ordrng 1 W11045518 (door-inner)"
WASHER MAYTAG MVWB865GW0 Arrived on site for clothes tearing . Found sheet stuck under agitator . Removed sheet and instructed customer on proper loading . No water leaks detected at time of service . Job completed .
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site and installed a new pump and motor. Existing motor failed. Unit is now operating as designed.
DISHWASHER KITCHENAID KDFE104DSS3 Arrived on job for complaints of no drain. Found hose at disposal blocked. Replaced hose and test. No leaks detected at time of service
OVEN WHIRLPOOL WOD51EC0HS00
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for poor washing . Ran diagnostics and found wash motor had failed . Replaced sump and motor . Ran diagnostics , all checked good .no water leaks detected at time of service . Job complete ."
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to install previous diagnosed parts. Removed damaged back and cord. Installed new cord and backing. Tested operation, all tested good. No water leaks present."
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit to test unit for unit not getting to temp. Test unit and found unit under heating by 9 degrees. Calibrated oven to +10 degrees job complete
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for dented control panel . Replaced panel , all checked normal . No gas leaks detected at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to replace the ice maker, ice door and auger due to not dispensing ice and ice maker broke. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site for microwave vent lamp not working. Performed diagnostics and tested voltage to lamp housing. Found no voltage. Checked at control and found not sending voltage to lamp. Removed control and installed new. Tested light and heating operation. All tested good.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived to inspect refrigerator with door issues. Confirmed the complaint and removed the mullin. I reheated the gasket and made sure there was constant contact with cabinet and gasket.Reassembled the unit and unit not works to customers satisfaction.JOB COMPLETE
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for “leaking heat into cabinets” complaint. Inspected unit and found plastic ware in drawer, directly below oven. Oven cabinet has big square hole in bottom, that can release a lot of heat into drawer area. Instructed customer to keep only glass, metal and ceramic items in lower drawer. Unit is performing as designed."
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher leaking. Upon further inspection, I found a small puddle of water in front of the unit. Placed the unit in diagnostics with no error codes showing. Unit operated as designed, but I found that the door gasket is torn on the right side near the bottom of the gasket. Also found where the gasket was not secured and sealing properly at the bottom corner of the tub. I removed and replaced the gasket and tested and unit operated as designed. No water leaks observed at the end of service, job completed."
DRYER GE GTDP520ED0WW "Arrived on site for dryer not starting cycle. Performed diagnostics mode tested unit. Gained access to door switch. Tested switch resistance and found no closing. Removed failed switch and installed new. Tested operation. Recommend to have dryer vent cleaned. All else tested good.
REFRIGERATOR WHIRLPOOL WRX735SDHB00 "Arrived on site and found the left slide rail has failed. After replacing drawer will now close and seal properly. No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to replace previously ordered parts. Replaced all parts and tested unit. Found all is working properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WETLV27HW0 Arrived on site and inspected washer dryer combo and found motor will not turn during a diagnostic cycle. Found harness to motor is not connected, after reattaching motor it will now turn. confirmed all other functions are operating properly. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WET4027HW0 Arrived on site and found unit operating as designed. Customer complaint of standing water smell. Found drain operating. Unit has never been used except for install test. All checks good.
DISHWASHER WHIRLPOOL WDF130PAHS0 "Arrived on site for noisy during the drain cycle, inspected dishwasher and found debris making contact with drain pump impeller, after clearing dishwasher is now operating properly. No water leaks from connections at time of service, job complete"
RANGE AMANA AGR5330BAS3 "Arrived on site and found Oven bulb is out, found prescreened bulb has separated from base And glass has broken. customer has a new bulb and was able to correct oven, job complete"
DRYER GE GTD033EASK0WW "Arrived on site for customer complaint of unit making clicking noise, found noise coming from motor and blower assembly, ordering part. ; ordrng 1 WE17X24535 (MOTOR AND BLOWER)"
DISHWASHER KITCHENAID KUDE70FXSS4 "Arrived on site for customer complaint of unit leaking, found leak coming from sump, I replaced sump, unit tested good.
REFRIGERATOR GE GIE18GSHERSS Arrived on site for refrigerator not cooling. Performed diagnostics and found unit not cooling. Gained access to compressor and found compressor running. Found access valve on compressor and filter drier. Found seal system failure. Will need to replace evaporator and compressor.1 TJAF120 (ACCESS VALVE) and 1 WR86X10095 (dryer) and 1 WR87X20936 (COMPRESSOR) and 1 WR87X21168 (EVAPORATOR )
RANGE WHIRLPOOL WFE540H0ES2 Arrived on site to replace terminal block and main harness. Replaced all parts test unit and unit test good Job complete.
DRYER WHIRLPOOL WGD8000DW4 Arrived on diagnose dryer clicking. Verified with customer which clicking noise it is and explained to customer that this sound is completely normal. Click is coming from coil engaging to allow gas flow to igniter. Verified temps and informed customer of regular venting cleaning and fire hazards.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site to diagnose a refrigerator that is not responding to controls. Hard reset unit and tested all functions and found all is functioning properly at this time. No leaks were found at time of service.
WASHER GE GFWH1200H1WW Arrived on site for unit that would not start. Inspected unit and found that the physical start button was jammed. Open control panel area and Unjammed the start button. Unit now starts properly with no leaks.
DISHWASHER KITCHENAID KDTE304GPS0 Arrived to install previously ordered part. Removed and replaced the pump and motor.Reassembled and unit tested as designed.No water leaks observed at the time of service.JOB COMPLETE.
MICROWAVE WHIRLPOOL WOC54EC0AS00
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Arrived on site and found unit making noise I found the valves in filter head have failed causing issue. Installed new filter head and tested. Unit working properly and all water connections dry at time of service. Job complete.
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave vent hood light. Upon further inspection, I found the venthood light on, but the control display showed it to be off. Customer had an LED light in the housing. I advised the customer that the LED’s won’t work in this unit. . I replaced the current bulb and the light still did not turn off. I tested voltage at the housing and when the display showed the light to be off, it was still showing 122V. I ad vises the customer of my findings and removed the bulb so it wouldn’t burn out. I am ordering the main control ; ordrng 1 W11342846 (CNTRL-ELEC)"
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for “no cooling” complaint. Inspected unit and found that customer had unplugged and plugged unit back in and it started cooling, again. This indicates a faulty control. Removed and replaced control. Unit is performing as designed. No leaks detected, at time of service."
WASHER MAYTAG MVWC565FW2 Arrived on site for the unit will not lock. Tested the unit and found the lid not close. Removed the top lid and adjusted the latch to open. Calibrated the unit and unit works properly. All water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noise. Upon further inspection, I found the unit not level and when the condenser fan came on, I could hear the condenser vibrating on the bottom bracket under the unit. I positioned the unit in its place then leveled the unit. I adjusted the condenser and the vibration noise stopped. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW8000DW5 "arrived on site to inspect washer error code. Upon further inspection, I found the unit with the water hoses disconnected, but the unit plugged in. I placed the unit in diagnostics and it showed error code F6E2-communication error control not communicating with UI. I cleared the code and attempted to run diagnostics, but the UI only beeped when trying. I verified voltage to the control and found the diagnostic LED flashing. I tested the UI activation and decoder and it passed. I removed and replaced the main control and tested the unit and it operated as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFE515S0ES0
COOKTOP WHIRLPOOL JED8230ADB16 Arrived on site for right rear burner not operating properly. Tested unit and found that the right rear burner only worked on high. The right rear burner switch was defective. Replaced right rear burner switch and tested. All burners now operate properly.
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for microwave interior light no going off or dimming. Performed diagnostics and inserted incandescent lamp. Tested and found light stuck in on position. Tested at control and found failed control. Will need to replace control. ; ordrng 1 W10824822 (CONTROL )"
DISHWASHER WHIRLPOOL WDF320PADW0 Arrived on site to test unit for no power. Test unit and found bad control board and bad drain pump and bad sump and motor.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for “not cooling” complaint. Inspected unit and found compressor hot to the touch. Not cooling and no frost pattern. Spoke with techline and instructed to order new uv drier and refill unit. Ordering new compressor and evaporator, as well. Will need to be two hour sealed system tech call. No leaks detected, at time of service.; and 1 W11122867 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
DRYER WHIRLPOOL WGD8200YW1 Arrived onsite for the dryer not heating and drying the clothes. I found the dryer heating and venting properly. I entered diagnostics and found no error codes. I did a moisture sensor test and the sensors test good. I found the dryer leaning to the rear and clothes not contacting the sensor bars on a small load. I explained to the customer that we need to adjust the leveling feet to correct this and will take care of it on the return visit. I found the idler squealing badly. The unit needs a rebuild kit. ; ordrng 1 4392067 (REPAIR-DYR) and 1 WP8547157 (BELT)
WASHER ROPER RTW4516FW2 "Arrived on site , replaced basket . Ran diagnostics no error code, all checked normal . No water leaks detected at time of service. Job complete ."
WASHER MAYTAG MHW3505FW1 Arrived on job to replace tub. Inspected tub and found cracked. ; and 1 W10901030 (tub-outer)
MICROWAVE WHIRLPOOL WOC97ES0ES02 "Arrived on site for customer complaint of unit not powering on, found power supply issue, L1 had no power coming into unit."
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to diagnose a range with a dented panel. Found panel dented on right side. Replaced panel and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL KUDK03FTSS3 arrived on site to diagnose a dishwasher that is not draining. Found pump clogged causing no water to enter drain line. Cleaned pump assembly and tested unit. Found all is functioning properly at this time
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for dead unit, found fuse good, only had one interlock set supplied, will need to return with other intlock and possible control. ) and 1 W11252186 (interlock) and 1 W11342846 (CONTROL )"
MICROWAVE KITCHENAID KEMS308SSS05
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for “freezing in fresh foods section” complaint. Inspected unit and found faulty user interface and diffuser. Ordering new interface and diffuser. No leaks detected, at time of service.; ordrng 1 W11239666 (USER INTERFACE)"
DRYER GE GTD33EASK0WW Arrived onnsite and found that door switch adjustment corrected no start symptom and unit is now operating as designed.
MICROWAVE WHIRLPOOL WMH31017HS2
RANGE WHIRLPOOL WFC310S0EB3
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for the unit is not cooling or freezing. Found all the fans are working properly. Found the unit is not going into diagnostics due to the control board is defective. Will need to order the control board. The unit is currently turned off.; ordrng 1 W11174836 (CONTROL)
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to replace door, found arm has a rivet and needs to be ordered to complete repair, ordering part. ; ordrng 1 WPW10128850 (arm)"
REFRIGERATOR JENN-AIR JFFCC72EFP00
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for door issues. Found stainless steel peeling off door as if paint. Defective from manufacturing process of stainless steel called tech support per tech support defect in manufacturing and will need new door. Installed new door
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for the unit is not venting properly. Tested the unit and unit is venting properly. Called Whirlpool Kurt and advise unit is working properly
RANGE WHIRLPOOL WFE515S0EB1 "Arrived on site for customer complaint of unit not heating properly, found bake and broil element to be good, sensor to be good, found control not sending power to bake element, I replaced control, unit tested good."
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site to diagnose a refrigerator that is not producing ice.Repaired wiring and added extra lengths of wire for strain support. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of noise issue, I could not duplicate noise at time of service,
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to diagnose a refrigerator that is not cooling. Found compressor inverter control and power supply board shorted. This is causing complete inoperation of compressor in unit. Both controls will need to be replaced to complete repairs.ordrng 1 W11087200 (invrtr-box) and 1 WPW10624574 (cntrl-elec)
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to install previously diagnosed parts. Verified burnt filter board and fuse replaced. Other parts are fine and don’t need installed. Previously replaced interlock switches and main control board since they were also shorted out. Verified operation and verified no microwave leaks at time of svc call.
RANGE KITCHENAID KGSS907SSS03 Arrived on site to test unit for unit giving f4e1 error. Code means to replaced appliance manager. Will order new AM board Ordering new AM board WP9762774 ; ordrng 1 WP9762774 (APPLIANCE MANAGER)
DRYER WHIRLPOOL LE7810XPW0 Arrived on job for complaints of not drying properly. Found the vent blocked. Dryer working properly.
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job for complaints of not cooling. Ran diagnostics and no fan operation. Called TEC line and they recommend replacement of control box.. ; ordrng 1 WPW10468941 (contrl-box)
REFRIGERATOR WHIRLPOOL KSSC48QMS00 "Arrived on site for cooling issue. Found uv dye on heater pan and heat exchanger,prev company damaged evaporator. Installed new heater pan,heat exchanger and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly . Customer provided evaporator and heater pan
DRYER MAYTAG MEDB835DW4 Arrived to install previously ordered parts. Removed and replaced the blower and motor.Reassembled the unit and unit tested as designed.Customer has a voltage issue.L1 to L2 115L1 to N 125L2-N 110Customer will seek an electrician for further inspection.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and found left rail locked up about 1/4 of the way out. Steamed rail to clear ice and found rail full of ice from original frost issue.. Installed new rail and tested. Unit tests good. Job complete
DISHWASHER FRIGIDAIRE FDB4315LFC0
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived onsite for customer complaint of dishwasher not cleaning dishes and dissolving soap. Tested unit and found no water entering unit. Found water supply was turn to on Position all the way. Turn water supply on and tested. Unit now fills,washes,drain and heats as intended. All water connections were dry at time of service."
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for LR burner not igniting. Test unit and found ignitor wire was pinched making spark go to the side. Replaced ignitor test unit and unit test good job complete.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to diagnose the washer not spinning out properly in a quick wash cycle. Ran diags and found F7E5 error, ran all components and checked out fine. Called source, spoke w/ Austin, who informed me to instruct customer of detergent use amount and side and also load amount. Not machine failure. Secured drain. SR#7724716883"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator making vibration sound intermittently. Customer stated that when sound occurs if you touch the unit sound will stop. Performed diagnostics mode and tested each moving component. Called tech support and spoke with DavidWent over diagnostics ran and service performed. Gained access to condenser and compressor. Found butter knife under condenser and half way on frame (see SD-QuickPic). Removed knife and tested unit. All tested good, no water leaks present. Spoke with customer on normal sounds of operation and user care guide."
OVEN WHIRLPOOL WOS97ES0ES03 Arrived onsite to install fuse to wall oven from prior visit’s diagnosis. Removed and replaced fuse. Powered up unit unit now heats as intended. Kitchen contractor was not able to obtain outer door glass. Removed and replaced shattered out door glass. Reassembled. No other issues found.
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site for stove having stainless steel panel peeling off. Adhesive pads were just wearing off. Put back and is fine,Verified all other operations and verified no leaks at time of svc call."
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer having EL codes . Found shipping tape over lock was still in place. Ran test wash all checked normal . No water leaks detected at time of service . Job complete .
RANGE KITCHENAID KSGG700ESS0 "Arrived on site to install previous diagnosed parts. Removed control panel and found right corner damaged (see SD-QuickPic). Went ahead and installed so customer would be able to use oven until we return with new. Found screw broken off into screw. Did not install bezels, will return with on panel install. ordrng 1 SCREWFORENDCAP (SCREW) and 1 SEENOTEANDSTICKYNOTE (NEEDS AUTHORIZATION ) and 1 W10555940 (CAP/ STAINLESS ) and 1 W10909669/STAINLESS (PANEL CONTROL / STAINLESS )"
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite to remove an replace sump n motor on dishwasher from prior tech’s diagnosis. Removed and replaced faulty sump n motor. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and installed new ice bin door, fresh food gasket, brackets, freezer door gasket and siliconed liner to cabinets seal air leaks. Warmed gaskets to ensure proper seal. Unit tests good. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit has a bad odor. Tested the unit in diagnostics and receive no error codes. Called Whirlpool Sr#7724712409 Mark And they advised for the customer to use affresh cleaner to the unit. Customer does have a high loop under the sink. The unit is working properly and all water connections were dry at the time of service.
RANGE ELECTROLUX EW36IC60LS1 Arrived on site to test unit for no power to unit. Test unit and found power coming in to unit but unit not responding. Will order new power supply board 318416300 and new modules 318416300 x3 and terminal block 318416300. ; ordrng 1 318416300 (BOARD) and 3 318416300 (MODULES)s and 1 318416300 (TERMINAL BLOCK )
RANGE MAYTAG MGS5752BDS20 Arrived on site for “left front burner not igniting” complaint. Inspected unit and found ignitor corroded and spark module faulty. Removed and replaced left front ignitor and spark module. Tested unit. Unit is performing as designed. No leaks detected' at time of service.
COOKTOP WHIRLPOOL KECC562GBL3 Arrived onsite to replace the previous diagnosed parts. I replaced the infinite switch and tested the unit. The unit is working as designed.
OVEN WHIRLPOOL WOD51EC0HS00 "Arrived on site for prior diag part replacement, upon arrive cust stated whirlpool WiFi tech support called him and said the have worked out anew software/hardware fix for this WiFi issue and they will be sending direct to the customer, ,
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to diagnose refrigerator freezing food in ff side. Verified it’s only freezing food around the damper area. Informed customer that anything around damper can freeze since air coming from frz is about 0 deg. I called source, spoke w/ Chris who said to inform customer of placement of food and how air flow comes out of damper,. Verified no water leaks at time of svc call."
WASHER WHIRLPOOL WFW9151YW00 Arrived on job to replace control. After replacement ran test load. No leaks detected at time of service
OVEN WHIRLPOOL WOC54EC0AS04 Arrived onsite for customer complaint of microwave door getting OPEN/CLOSE door error. Found inner door portion not closing properly to interlocks. Ordering new inner door assembly.. No other issues found.; ordrng 1 W10687342 (door/mw INNER)
DRYER WHIRLPOOL WED4850BW "Arrived on site for no heat, ran unit and found element failed, replaced element and tested good."
COOKTOP GE JGP636WEV7WW Arrived on site to test unit for unit igniter clicking even off. Plugged unit in and all burners igniting correctly unit not igniting on its own when off. Could not duplicate problem at this time.
RANGE ELECTROLUX EI30EW38TSA Arrived onsite to install new convection fans to wall oven. Remove and replaced faulty convection fans and installed new replacements and fan blades. Reassembled and tested. Fan now run quietly. No other issues found.
REFRIGERATOR KITCHENAID KFCS22EVMS00 Arrived on site for no cool condition. Arrived to find the unit Turned off. Turn the unit back on but the compressor would not stay on. Found that the start device for the compressor was failed. Returned to shop to get start device. Installed start device and unit now operates properly. Customer will need to allow time to the unit to reach normal operating temperatures. All water connections were dry.
DISHWASHER KITCHENAID KDFE304DBL0 "Arrived on site for panel and control replacement, replaced panel and control and tested good, no leaks on site"
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site and found temps in fresh food at 48 and freezer at 36. Inspected sealed system for dye and found the factory compression fitting is now leaking. Unit will also need new compressor installed as the compressor is extremely hot to the touch. Called tech line and spoke to Kevin to document findings due to ongoing cooling issues. ; ordrng 1 TJ90SF8404 (STUB) and 1 W10309988 (compressor)
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found damaged spanner nut, gear case, and tub ring. After replacing all parts set washing machine into a diagnostic cycle and ran all functions. Washer is operating properly and no further repair is required at this time. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF989SDAM01 Arrived on site for the unit is not cooling. Found the temperature in the freezer is at 11° and the refrigerator is at 40°. Called Whirlpool Mark and checked pressure. Found no dye outside the unit. . All water connections were dry at the time of service.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site for “unit not reaching proper temperatures” complaint. Inspected unit and found loose burner bar mounting. This can create a bad grounding, while heating. Tightened mounting screws and adjusted degrees Fahrenheit down. Unit is performing as designed. No leaks detected, at time of service."
DRYER AMANA NED4655EW1 "Arrived on site for “unit will not power on” complaint. Found no power coming from motor to element. Switched out motor. Timer motor stopped. Switched out timer. PTS switch not showing continuity, when depressed. Removed and replaced PTS switch. Checked power and every time PTS was pressed, L1 would go to 243 VAC, while L2 would drop to O VAC.
OVEN WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for front door stainless coming off glass. Found front door glass damaged. Ordering new door glass W11249559. ; ordrng 1 W11249559 (GLASS DOOR )
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for loud noise. Diagnosed loud noise from diffuser removed faulty diffuser installed new diffuser assembly power cycled unit unit working as designed
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for customer complaint of unit leaking, found faulty water valve, and ice controls, I replaced parts, unit tested good."
REFRIGERATOR/TOP FRIGIDAIRE FFHS2611LBK Arrived on site for no ice. ICEMAKER not running through a forced cycle diagnosed faulty icemaker. Installed new icemaker ran through a cycle water filled icemaker unit working as designed
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator that only made a few cubes and stopped making ice. I found the FC temp at only 13 degrees and the evaporator fan motor not running. I ran test 3 and the FC fan would not run. I tested voltage on P14 at the main control and had 8.5VDC to the motor. The motor needs to be replaced. ordrng 1 W11032800 (MOTOR-EVAP)
REFRIGERATOR KITCHENAID KFIV29PCMS00 "arrived on site to install previously diagnosed and ordered parts. Due to ice buildup at the back of the ice maker housing, per service pointer #W10545061D, I removed and replaced the kit W10648070, which includes the facia, fill tube heater, harness adaptor, and ice maker housing adaptor and I replaced the UI and UV control. Tested the unit and it began to cool as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer leaking . Found tear in bellow . Ordering bellow . No other water leaks detected at time of service . ; ordrng 1 W11314648 (BELLOW )
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and added brackets per service pointer W10878790, no further repair is required at this time, job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrive on site to replace the board due to not turning on and giving the error code. Replaced the blower and tested the unit. Unit works properly and job complete.
REFRIGERATOR WHIRLPOOL GC5SHEXNT00 Arrived on site to install parts previously diagnosed. Installed and verified proper operation.Verified no water leaks at time of svc call. Customer to give unit 48 hrs for temps to get down to factory temps.
WASHER MAYTAG MVWX655DW1 "Arrived on site for the unit is not working properly. Found the unit wash plate spins freely. Remove the bolt from the wash plate But unable to remove the wash plate. Found the wash plate has seized on to the shaft. Found the unit will need a new outer tub, inner tub, gear case, filter, and screw. Will also need the parts previous tech ordered. Also the unit will need a new valve due to cross thread. will need to get ordrng 1 W10512161 (tub asm) and 1 W10752719 (basket) and 1 W11089264 (FILTER) and 1 W11127357 (housing VALVE) and 1 WP8533928 (screw)"
OVEN KITCHENAID KEBS109BSS00 Arrived onsite for the oven that’s completely non-responsive. I found the control panel thermal fuse open causing the issue.. I replaced the thermal fuse and tested the oven. The oven is heating and working as designed. Call complete.
DRYER MAYTAG MEDB765FW0 "Arrived on site for dryer making grinding noise. Per diagnostics and tested unit. Found noise coming from blower wheel. Gained access to blower wheel and found shaft on motor stripped and not allowing blower wheel to stay on. Removed blower wheel and motor, installed. Tested operation. All tested good."
WASHER MAYTAG MVWB765FW1 "Arrived on site and inspected washer and found error code for long fill, found that cold water valve Is not operating properly. Found voltage to valve is correct. After replacing a valve water pressure is now constant. No water leaks from connections at time of service, job complete"
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine that is not producing ice. Found start relay for compressor not switching to run winding causing compressor not to run. Replaced relay from personal stock and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and installed new mullion. Tested operation and found unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site for unit not dispensing soap. Found soap door jammed, removed dispenser and replaced and tested good, no leaks on site"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of warm in refrigerator. Found cover blockage with ice no air flow. Customer will defrost unit for access. ;
REFRIGERATOR FRIGIDAIRE GLHS68EGPB1 "Arrived on site for refrigerator water paddle broken, flapper door not shutting and not making ice. Found actuator broken on dispenser (see SD-QuickPic). Performed diagnostics and cycled ice maker, found no water getting to ice maker. Found no water filter in unit. Tested inlet valve and found voltage present. Gained access to ice door and found spring disengaged. Corrected spring and tested. Will need to replace actuator for water dispenser. Customer will have water in place on return. Will return with ice maker and inlet valve if needed. ; ordrng 1 241685703 (actuator,water blk) and 1 242252702 (valve) and 1 5303918344 (ice maker assy)
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived onsite for customer complaint of OTR microwave not venting properly. Tested vent van. Found fan moving air as intended. Inspected venting and found all installed correctly. Advised customer that unit is venting as it should. No other issues found.
WASHER WHIRLPOOL WFW92HEFW0 Arrived to inspect washer F9E1 error codes. Confirmed the complaint and removed and replaced the water level switch and pump.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
DRYER MAYTAG MED5500FW0 Arrived to inspect dryer making rattling noises. Confirmed the complaint and disassembled the unit and found a massive lint buildup on the blower housing and wheel. Customer vacuumed the excessive buildup off. Reassembled the unit and now unit sounds and operates as designed.Customer satisfied.JOB COMPLETE
RANGE JENN-AIR JGC3536GS00 "Arrived on site for customer complaint of cooktop not igniting all burners, found short in ignition switches, and spark modules, water boiled over and shorted them. Ordering switches and spark modules ; ordrng 1 and 1 W11043536 (harns-wire)"