Service History 6

We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB1
Near Harker Heights, TX 76548
Al
Job Details: 01/13/2022
Arrived to inspect dishwasher not powering on. Confirmed the complaint and located the switch on the counter. Turned switch on and unit tested as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit over heating. TestUnit and found average temp around 357? with in range. Showed customer how to calibrate unit if necessary job complete.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76501
Tyler
Job Details: 01/13/2022
Arrived on site for range with dented panel and lower oven not going over 125 degrees. Upon arrival confirmed issue. Found no errors in diagnostics. Confirmed dent in top left portion of panel. Replaced panel. Found cause of lights staying on and lower oven not heating was because door latch button was bent and not being activated when door was shut. Realigned door switch and found lights operating as designed and lower oven preheating to desired temps. Unit functioning as designed call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Austin, TX 78703
Tyler L
Job Details: 01/13/2022
"Arrived on site for install of previously diagnosed parts. Installed new control board, control panel, and fuse. Tested unit and found no power, not turning on. Will need new filter board, control, panel, and cavity thermostat. Office to reschedule.; ordrng 1 W11175577 (Control panel) and 1 W11552018 (Control board) and 1 W10269232 (Thermostat cavity) and 1 W10422269 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 01/13/2022
"Arrived to inspect ice buildup behind deli drawer. Confirmed the complaint, disassembled and used my steamer to melt the ice. R&R the support, and harness. Reassembled and unit tested properly. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect dishwasher control panel issues. Upon further inspection, I found the plastic protective cover on the panel was peeling again. Also found the UI is missing digits. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is nothing reported on this issue and to replace the control panel and UI. Provided SR#7732719157. I am ordering the UI and will return with the control panel. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11414079 (UI)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Arrived on site to diagnose a microwave that isn't heating. Found door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC7HS02
Near Austin, TX 78739
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F1E1 error code, tested unit found unit displaying a mis wire error, opened junction box and found unit only receiving L1, neutral and ground, unit requires L1, L2, neutral and ground Not able to test unit fully due to in improper voltage to unit job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Woodway, TX 76712
Jonathan M
Job Details: 01/13/2022
"Arrived on site for a refrigerator that has a drawer that is not fitting. Inspected unit and work area. Confirmed customers complaint and the customer advised that the drawer wasnt sitting properly so they attempted to fix it. They could not fix it and made things worse. Found the door not properly inserted onto the slides. Fixed the door and found one of the door switch is not registering closed. Ran through diagnostics and found the issue with either the right hand refrigerator door, pantry doors, or freezer door switches. Checked the freezer and refrigerator door switches and got the refrigerator door switch to work properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Builder replaced microwave in home and no repairs needed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Holland, TX 76534
Tyler
Job Details: 01/13/2022
"Arrived on site for washer not filling correctly. Upon arrival confirmed issue. Found F8e1 error in diagnostics. Found inlet valve ohming out correctly and ACU sending proper voltage to valve. Found hot side cutoff turned off and not allowing water to fill into unit as needed. Also found actuator popping out of place. Realigned actuator and made sure that issue wouldnt reoccur, found when hot water cutoff was on it would work correctly when washer was activated but cutoff leaked. Informed customer of findings. Washer now functioning as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Temple, TX 76504
Tyler
Job Details: 01/13/2022
Arrived on site for range needing previous diagnosed main harness asm. Upon arrival installed needed part. Reassembled and tested unit. Found range fully functioning as designed. Call complete
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 01/13/2022
Arrived on site for the freezer that is not holding temp and has frost coming in at the top. Inspected unit and work area. Confirmed through customers complaint and found the door bowed at the top allowing exterior air into the freezer. Found the gasket fully seated in the door ordering freezer door in the office will need to contact the customer about a return date .; ordrng 1 W10746789 (Freezer door)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0. Cleared the code and tested the unit. Unit is operating as designed. Appears the unit was mis-wired when first installed and then got corrected but error codes werent cleared and control didnt recognize this. Advised builder of findings. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
Arrived on site and inspected refrigerator and found customer experienced frost buildup inside of freezer. This was likely due to a food item that has since been moved or consumed because most frost is gone and door is opening and closing properly. Disassembled freezer and remove remaining ice buildup. If issue continues recommended unplugging refrigerator for two days to remove all ice buildup. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not responding properly, I reset breaker, tested unit, unit tested good.
We serviced a
GE OVEN
Model PT916SM3SS
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for wall oven with damaged lamp assembly. Upon inspection I found that the assembly was indeed broke. Customer agreed and I installed new pat and tested unit and found that unit is now operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
"Arrived on site and inspected refrigerator and found water reservoir is frozen. There is a gap between the Styrofoam evaporator cover and the back of the fresh Food liner war or cold air can reach the line on the reservoir. Filled the space with Permagum and used steamer to soar water reservoir and it is now dispensing normally, job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for washer with leak at door. Upon inspection I found water leaking from the bottom of door while running. Upon further inspection I found fir caught in door I removed the fir and tested unit and found unit still leaking will need new below to solve issue. will need parts research.
We serviced a
WHIRLPOOL OVEN
Model KDRS483VSS03
Near McDade, TX 78650
Matthew
Job Details: 01/13/2022
"Arrived onsite for large oven door not closing properly. Upon arrival inspected unit and found door opening more than 90 degrees. Found failed hinges. Replaced hinges new hinges corrected door issues but still having latch issues. Ran diagnostics and found F5E0 door switch error. Called tech line for assistance. No way to test latch and inner lights not working so cannot visibility see open and close mechanism working. Tech stated may be possible to elongate the bracket on the latch for better contact. SR#7732723044. Could not, would need latch replaced.
We serviced a
GE MICROWAVE
Model HVM1540LN1CS
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit giving shorted keypad error code, found faulty keypad, ordering console. ; ordrng 1 WB56X10819 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78721
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of no lights and no water from dispenser. Tested valve with water line and found failed valve. Will need new valve to complete repair. Found all lights out in FC and RC. Found one of the lights slightly dim. Installed new light, no change. Inspected lights further and found the light in the freezer needed to be replaced. Found connections are inaccessible due to them being recessed into the foam. Called techline SR#7732725106. ordrng 1 W11575003 (Valve)"
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2022
Arrived on site for washer making loud noise and not draining water out completely. Upon arrival confirmed issue with customer. After further tests I found support rods are now failing. Also found tub seal still in tact but tub is now wrapped around seal causing small intermittent leak into gearcase. Gearcase is failing again and grinding internally. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to unit not defrosting, I removed and replaced the defrost bimetal harness, hv control and UI and tested the unit. Unit is operating as designed with a good frost pattern and in test 6 I verified good voltage. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and found inner door gasket slipped out of place and causing left door switch to not engage. Repaired existing door gasket and tested unit. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the controls, pressure hose, and harness. Tested the unit and diagnostics using the pressure sensor test and drain functions. The unit is working as designed. Advised the customer to keep an eye on the machine and to call back if further issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Austin, TX 78736
Kevin
Job Details: 01/13/2022
"Arrived on site and found F6 E2 error code for communication failure between control board and control panel saved. Removed control panel disconnected power from washer and attempted to reset control panel harness. After reattaching and re-powering on this has not made any positive affect. Control panel is still in operable. Quoted customer for repair Control board and control panel job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for to install previously diagnosed pats. Upon arrival I installed sound shield and toe panel. Tested unit and unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDE0
Near Austin, TX 78746
Kevin
Job Details: 01/13/2022
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not working, found drip pan full of water, I removed drip pan and ran a cycle, couldnt find a leak, I removed door, no signs of a leak from the dispenser or vent, if problem continues, please allow 2 hours of time to run a cycle and see if we can determine where the leak is coming from."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/13/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray not attached to icemaker head. Reattached tray and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78747
Kevin
Job Details: 01/13/2022
"Arrived on site and inspected dishwasher and found no incoming water. Builder had turned off water and did not turn water back on after customer closed on house. Confirm dishwasher is now operating properly. Discussed correct detergent usage, drying expectations, rinse aid usage with homeowner, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Luis
Job Details: 01/13/2022
"Arrived on site for no lights diagnosed a defective led module,replaced fresh food lower right led module all leds working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Kevin
Job Details: 01/13/2022
"Arrived on site and replaced all high-voltage components. After replacement microwave is still doing the same thing, After correcting wiring microwave is heating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2022
"Arrived on site to test unit for not cooling properly. Found evap motor not engaging. Upon further inspection found foam piece was caught in blade preventing it from turning. Removed obstruction and evap motor still not engaging. Verified voltage and replaced FC motor with harness. Tested unit, unit now working as designed. Unit not currently connected to water. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near Austin, TX 78735
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for open close door. Found door not making contact with switch. Secured holder correctly test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GZS22DGJJFBB
Near Austin, TX 78759
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was losing cool and not producing ice. Upon arrival the customer stated that the unit will stay cool in the bottom of the FC, but not in the top. They found the same in the RC, and the bottom of the RC was freezing over. I checked temps and found the top side of the RC and FC at about 50?F, and the bottom of both at about 9?F. I gained access to the FC evap and found that the FC evap motor was running very slow. This was not allowing enough cool air to be sucked up and circulated properly. Therefore, causing the lower temps on the bottom, and higher on the top. I also found the unit calling for defrost at the wrong time. This indicates a faulty control, and a faulty evap motor. I also found the FC had a bad LED board. The customer accepted. I am ordering the LED and evap motor. We will return with the control and install all three. Office to reschedule. ; ordrng 1 WR55X26671 (FC LED) and 1 WR60X10307 (FC Evap Motor)"
We serviced a
GE OVEN
Model PT970SM2SS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not heating and turn table turning when door is open. Test unit and found wires to magnetron had come off. Secured wires and unit heating but turntable still turning. Found bad switch replaced switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76542
Al
Job Details: 01/13/2022
Arrived to inspect lid not latching. Confirmed the complaint and found the unit will require the hinges (L&R) latch (not yet received) and strike to complete the repair. Needs more work ; ordrng 1 W11551369 (LEFT HINGE) and 1 W11551376 (RIGHT HINGE) and 1 W11457841 (STRIKE)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the power to the unit off. Customer advised that the lights and cooling fan dont turn off. I cycled power to the unit and placed it in diagnostics and checked error codes and found none. Tested the components and all are operating as designed. In normal mode with the door closed, I found the lights dont turn off, but the cooling fan is not on either. I tested voltage to the fans and got 123V on high and low speeds. Checked continuity to the fans and both are within range. Checked the sensor and it is reading 1079ohms and unit is at room temp. Checked the door latch switch and it is good. Checked the door switch and found it open which would explain why the lights dont turn off. Customer advised that the unit is connected to WiFi, but not through the Whirlpool app on their device. They wanted to know when they would get updates and I explained that they would have to have the app on their device in order to get update notifications. I contacted techline and spoke to Joel and advised of my findings. Joel advised that with the lights remaining on due to the failed door switch, the heat out off by those lights could be signaling the sensor and turning the fans on. Recommended replacing the door latch assembly and explain how the fans operate. Provided SR#7732721841. I advised my customer of the conversation with tech support. I am ordering the door latch assembly and control panel and office to schedule return service. Both parts will need to be replaced upon return service.; ordrng 1 W10883049 (Door latch) and 1 W11296171 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Jacob
Job Details: 01/13/2022
Arrived onsite to replace the harness to the unit. Replaced the harness. Could not test the unit as there was no power outlets for the unit to test. No issues at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78749
Andrey
Job Details: 01/13/2022
"Arrived on site to replace previously diagnosed turn table, replaced part tested unit, grinding noise is no longer present, customer is satisfied, unit is running as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and found unit unresponsive. Found short at power block neutral. Repaired wiring. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78745
Tyler L
Job Details: 01/13/2022
Arrived on site for install of new drawer panel. Inspected part for any damage with customer and found none. Installed part and tested to make sure drawer was sitting correctly on the track. Job complete.
We serviced a
GE OVEN
Model JGBC20BEA5WH
Near Elgin, TX 78621
Matthew
Job Details: 01/13/2022
Arrived onsite for extended preheat time. Upon inspection found weak glow igniter. Will need to replace. Ordering bake ignitor. Office to reschedule ; ordrng 1 WB13K21 (Igniter)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Round Rock, TX 78681
Jonathan S
Job Details: 01/13/2022
"Arrived site for washer shaking during spin cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Ran manual test cycle and found all components operating. Removed back access panel and inspected stator, rotor, springs and shocks. Called Whirlpool tech support and spoke with Andy. Adjusted soap concentration levels on load and go for home water softener. He stated unit is operating as designed (SR#773272445). Spoke with customer on normal operation."
We serviced a
KITCHENAID RANGE
Model KFID500ESS02
Near Cedar Park, TX 78613
Kimo
Job Details: 01/13/2022
Arrived onsite for range oven heating slowly in preheat. Upon inspection I found that the broil element had burnt out. I am ordering 1x w11101534 lower broil element.office to reschedule.; ordrng 1 W11101534 (Lower broil element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78746
Kevin
Job Details: 01/13/2022
"Arrived on site and and found water fill tube is frozen again, cleared water fill tube and replaced fill tube heater. Ran test 57 and icemaker cycled, ran test 45 and icemaker filled, ran test 15 and ice level sensor is good, ran test 36 and blower fan is good. Customer is also experiencing valve chatter when water is dispensed at the door with water filter in housing. uninstalling water filter stops cheddar. Will need to bring back water filter housing to correct issue will also bring back reservoir and valve to ensure repair on next visit.; ordrng 1 W11482384 (Water filter housing) and 1 W11482382 (Water reservoir) and 1 W11482383 (Valve) and 1 W11484606 (Water tube valve to housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for torn door pad. Replaced door pads. Unit is now as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not producing ice, found 120v getting to ice maker, I jumped ice maker, unit failed, I replaced ice maker, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78759
Justin
Job Details: 01/13/2022
Arrived on site to install previously diagnosed parts. I installed the new ice maker and then tested the unit. I put the unit into diagnostics mode and ran test 120 to run an IM self diagnosis. It passed and harvested as designed. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of knocking noise, I ran diagnostic tests on all moving components, all tested good, could not reproduce noise at time of service."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Austin, TX 78705
Jacob
Job Details: 01/13/2022
Arrived onsite for unit not lighting. Tested the unit in bake and it would not light. Upon further inspection. Found that the igniter was to far away from the burner to catch the gas to light. Re aligned the igniter. Tested the unit. Unit tested good. Ordered a new front drawer panel as there are dents on the front and was reported within the 30days. Office to reschedule ; ordrng 1 W10541954 (Drawer panel)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78750
Scott
Job Details: 01/13/2022
Arrived on site for dishwasher making louder noise then normal. Found tub full of suds . Found rinse aid dispenser leaking ( customer had filled tank ) . Ordering dispenser . Excessive suds is making sump motor louder then normal. Advised customer to forgo using rinse aid till repair is complete . No water leaks detected at time of service. Call to set return ; ordrng 1 W11412300 (Dispenser)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2022
"Arrived on site for range oven not heating to preheat. Inspected unit and work area. Performed diagnostics mode and checked error codes, no error stored. Tested oven operation and found no spark from igniter. Gained access to DSI control and checked connection from control to igniter. Powered unit on and tested operation and found flame igniting. Assembled unit and continued to test bake operation. Preheated unit to 350? and monitored unit cycling. Cause off of was most likely loose connection to igniter. All tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not getting water and dispenser not opening. Test unit and found water to unit was off. Turned water on test dispenser and dispenser door opening job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78704
Jacob
Job Details: 01/13/2022
Arrived onsite for lights not working in the freezer and partially in the RF. Found that one light in the refrigerator needed to replaced and all the freezer lights needed to be replaced and after further investigation found that the led control was needed. Replaced 6 lights in total and the led control. All lights turned on after replacement. No issues at this time.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78664
Wesley
Job Details: 01/13/2022
Arrived onsite for. It drying clothes and found completely obstructed duct. Cleared duct. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and repaired unit with a recessed cam. Corrected interlock alignment and secured with tighter screws. Unit is now operating operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Lakeway, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not draining. Test unit and found glasss tuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bastrop, TX 78602
Matthew
Job Details: 01/13/2022
Arrived onsite to replace previously diagnosed parts. Replaced thermal fuse. Tested unit and unit is heating properly. Recommended customer clean ventilation yearly at a minimum. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near Buda, TX 78610
Andrey
Job Details: 01/13/2022
"Arrived on site to replace previously diagnosed damaged console, replaced console,customer is happy with the part job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for not reaching temp and loose handle, tested unit found bake igniter take 3 attempts to fire, replaced bake igniter and dis board, adjusted air shutters on both elements, tested unit to 450, unit fired multiple times, after first try, ran unit @450 for 15 minutes, holding temp correctly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of no power, not functioning. Tested unit and found failed door latch. Installed new door latch and tested. Unit passed all tests in factory diagnostics. Started a quick wash cycle and monitored. Unit functioning as designed. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
Justin
Job Details: 01/13/2022
Arrived on site for a refrigerator that was not dispensing water. Upon arrival the customer stated that this is his second unit that is doing the exact same thing. I checked the water pressure at the customers wall and found it to high. I lowered it and then tested the unit. The water was now dispensing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near The Hills, TX 78738
Luis
Job Details: 01/13/2022
Arrived on site. Checked temp between products reading 35? checked middle shelve reading 35? and lower shelve reading 36? called tech support per tech support unit is running as designed and lowered freezer temp. SR#7732726148
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
"Arrived on site and replaced user interface and control board diagnose by previous technician, after replacement confirmed operation by running a cycle on normal and it is progressing correctly, job complet"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect refrigerator lights not working and ice maker leaking water. Upon further inspection, I found all RC lights not working. Customer provided two bulbs and I installed them and the lights are operating as designed. I removed the ice maker and placed it under the sink faucet and ran some water into the tray and found water dripping from the front left corner where the mounting screw attaches. Customer agreed to the repair. I replaced the ice maker with a new part and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2022
"Arrived on site to inspect refrigerator not dispensing water and ice cubes are small. Customer advised that they purchased the filter from a non-manufacturer source. I tested the water flow and it was very slow. Removed the filter and installed my bypass and retested and the water dispensed as designed. Customer agreed to the repair. I removed and replaced the filter head/reservoir assembly and installed the new filter and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model CYE22USHOSS
Near Austin, TX 78745
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of touch pad not responding. Found touchpad unresponsive. Also found that when you select water, you cannot toggle back to ice function until WiFi message clears. This happens in any order when selecting either water, crushed ice, or cubed ice. Took temperatures, inspected the compressor area, and inspected the control board. Found nothing disconnected or out of place. Confirmed that customer is connected to WiFi. Will need new UI to complete repair. No water leaks detected, office to reschedule.; ordrng 1 Wr17x27131 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new fan-scroll. Unit is operating as designed. Customer asked me to leave fridge out of place so she can clean up behind the fridge. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bertram, TX 78605
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Bertram, TX 78605
Cliff
Job Details: 01/13/2022
"Customer cancelled appointment, they are just replacing unit."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78749
Jacob
Job Details: 01/13/2022
Arrived onsite for the unit not staying heated up when cooking. Looked at the unit and temperature sensor was showing correct room temps. Showed tenant that they can change the temperature by plus or minus 30 degrees. Also let them know that the power in the apartment buildings are typically less that the full 240v and could cause the unit to not stay consistent some times. Tested the unit up to 350 degrees and checked the internal temperature and saw it was correct reading over 350. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78723
Matthew
Job Details: 01/13/2022
"Arrived onsite for refrigerator not cooling in RC cabinet. Upon inspection found ventilation blocked with ice. Cleared ice and inspected drain line, line was clear. Customer stated that the door had trouble closing previously but someone had been out to fix. During that time warm air migrated into the cabinet and froze the ventilation. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2022
"Arrived on site for refrigerator not cooling and making chirping noises. Customer stated he turned unit off this morning. Inspected unit and work area. Found ice buildup on RC evaporator. Performed diagnostics mode and tested thermistor and fan. Found fan not running. Gained access to control and measured DC voltage to fan, found 12 volts. Found failed evaporator fan motor. Spoke with customer on defrosting unit 24 hours before service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
"Arrived on site and found refrigerator is not defrosting still, found evap harness Has failed. A new one will be needed to correct issue. Will also bring back defrost heater if needed; ordrng 1 W11314839 (Evap harness) and 1 W11400747 (Defrost heater)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Cedar Park, TX 78613
Scott
Job Details: 01/13/2022
"Arrived on site for washer still leaking . Found water leaking from thermistor on valve . Replaced valve housing .ran diagnostics all checked normal. All connections and vale are dry. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Cedar Park, TX 78613
Scott
Job Details: 01/13/2022
"Arrived on site for gasket on FZ door torn . Will need to reorder gasket , will also need about dozen self tapping screws . Defrosted ice build up . Call to set return ; ordrng 12 Self tapping screwss and 1 2309216 (FZ gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was making to much ice. Upon arrival the customer stated that the real issue was the unit was endlessly dispensing ice, and filled up the chute. They found this happened only once, and then the ice dispenser stopped working. I removed the ice bin and found that the ice had chunked up and solidified. This was not allowing the arm to turn and dispense ice. I cleared this. Upon further inspection I found part of the bin had disconnected on the left hand side, and this let a piece of ice get into where the flap opens in the bin to dispense ice. This kept it open, and was allowing the ice to just fall out. I removed the ice and then tested the unit. I found it now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for filter reminder light staying on and provided customer instruct on the filter reset feature. All checks good. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for broken knobs and repaired broken knobs by replacing with new knobs. Advised customer on repair and took pictures of closing document. To prove warranty status.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78717
Scott
Job Details: 01/13/2022
"Arrived on site for noisy fridge . Customer had video of noise . Sound like on of evaporator fan . No frost build up. FZ was set at -2, found packs of cheese behind deli tray blocking fresh evap cover . Removed blockage and bumped up temp. Ran fan and compressor tests . Couldnt duplicate noise . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBK206SSS04
Near Bastrop, TX 78602
Matthew
Job Details: 01/13/2022
Arrived onsite for upper oven not heating. Upon inspection found hidden bake element broken in several places. Needed element replacement. Replaced element and tested at 350 degrees. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Austin, TX 78737
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F8E4 , tested unit found float switch error, replaced float switch, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KSGG700EBS1
Near Austin, TX 78749
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F2E0 error, tested unit found stored error F2E0 keypad disconnected, checked all connections ribbon connection on keypad was loose, also ribbon connection has oil residue thats penetrating into the ribbon, called tech line to further diagnose the unit, was advised by tech line to have customer monitor unit and see if the error appears again after securing connection, if issue persists to start by replacing ribbon cable and then the UI, received Sr#7732725248, advised customer on proper cleaning techniques for cleaning the keypad due to Excessive moisture on keypad couldve also caused this issue ,job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2022
Arrived on site for DW Error H20 Code- IT HAS NEVER RAN A FULL CYCLE- STOPS AND GIVES ERROR. Ran diagnostics and got F8E1 and F8E2. Cleared error codes. Tested valve for resistance and it is good. Removed valve water line and found it was clogged. Tried blowing through water line and it wouldnt unclog. Removed entire water line from behind dishwasher and cabinet and blew inside and it unclogged. It was either clogged or kinked. Re secured water line and ran diagnostics cycles again. Water filled as designed and completed all diagnostics cycles as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Austin, TX 78754
Scott
Job Details: 01/13/2022
Arrived on site for dryer shutting after off after 10 min . No error codes. Ran temps unit is cycling properly . Checked resistance on sensor and found homing failed . Ordering sensor and electrodes. Call to set return ; ordrng 1 W10298258 (Sensor) and 2 3387223 (Electrode)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Andice, TX 78628
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for range.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Jonathan M
Job Details: 01/13/2022
"Arrived on site for a refrigerator that has lights out in the refrigerator and is unable to crush ice. Inspected unit and work area. Confirmed the customers complaint. Removed the ice container and found ice buildup inside the opening where the blades run through. Removed frost and ice buildup and tested the unit again. The unit began to dispense crushed and cubed ice as designed. The customer agreed to the repair. Replaced light module and tested the unit. The unit began to work as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model DTS18ICSBRWW
Near Lakeway, TX 78734
Luis
Job Details: 01/13/2022
"Arrived on site. Per customer freezer incased in ice,forced timer heater powered on diagnosed a defective timer,installed a new defrost timer,advanced icemaker,icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78701
Jacob
Job Details: 01/13/2022
"Arrived onsite for unit not heating. Put the unit in automatic diagnostics and got no error codes, let the unit do an automatic test. Unit tested good. Heating element did turn on at the end. Let maintenance know that the tenants need to use jet dry to help with the drying process because of the unit being a plastic tub and they would notice a difference after 20 or 30 loads. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for range. Found latch was not connected to actuator bar. Connected components properly and all is working properly at this time. No part were needed and job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was not cooling. Upon arrival the customer had the unit unplugged. I checked temps in order to ohm out the thermistors. The FC was at 55?F and the RC was at 56?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found no frost build up on either evap. I gained access to the control and ohmd out the thermistors. The RC thermistor was at 3.48k, the FC thermistor was at 3.6k, and the RC evap thermistor was at 3.56k. These are all accurate at the time of reading. I checked voltage going to the thermistors and found them all good. I then gained access to the compressor and checked amp draw. I found it a little weak. Upon further inspection I found the unit already had a SS repair. I also found some people n holes in the lines at the compressor, and it looks like some refrigerant may have sprayed out on the cardboard cover. I ran the unit for a while, and the RC evap never got a frost pattern on the bottom half. This indicates a SS failure. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/13/2022
Arrived on site for refrigerator and freezer is not cooling COOLING-REFRIGERATOR AND FREEZER NOT COOLING Has water in the inside Ice maker is dripping water. Found fridge UI reflecting PO (power outage) upon arrival. Ran all thermistor tests. Ran ice harvest to see if harvest was shorting out fridge. Ran test 4 and all tests never managed to short out fridge and recreate the PO. Customer pointed out the oven had also had a power failure. Found RC drip pan had a huge crack in the bottom right side. Ice maker was full of ice but was obvious it had melted at some point. Ordering a new drip pan W11457241 to return and complete the repair. Returning with all parts. Fridge running as designed other than cracked drip pan. ; ordrng 1 W11457241 (Drip pan RC)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78726
Justin
Job Details: 01/13/2022
"Arrived on site for a washing machine leaking. Upon arrival the customer stated the unit started having an intermittent leak, and now it is every cycle. He also stated it is typically during the wash phase when the fabric softener is filling. He provided a video, and it is a steady but small stream of water coming from underneath the unit. I put the unit into diagnostics mode and activated all valves. I could not replicate a leak. I also ran a diagnostics cycle and could not replicate a leak. I then ran a quick cycle with towels, and could not replicate a leak. During the cycle I found excess suds build up, and the customer does not use the load & go. I informed the customer that they may be using to much soap, for there should not be that much soap residue left over after a prior load. However, upon further inspection I did find significant gearcase oil and splatter under the unit when looking for traces of water. Also, I could not identify a water trail. Due to this I am ordering a gearcase to return and install. I advised the customer on trying to get a video if the leak occurs again. Office to reschedule. ; ordrng 1 W11423759 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78703
Luis
Job Details: 01/13/2022
"Arrived on site for no lights. Diagnosed defective led modules,replaced middle right side led module in fresh food and replaced left freezer led module. After replacement all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78724
Luis
Job Details: 01/13/2022
"Arrived on site. Found small leak at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/13/2022
Arrived on site for aig refrigerator led lights are out. Found freezer led was out. Removed freezer led and all fridge lights came back on. Found all three handles were jiggling. Tightened all three handles. Jiggle is gone on all three. Found temps in FC were set to -4 and fridge temp was set to 33. Changed to recommended temps and went over recommended temps with customer. Customer didnt realize the temps were not set to recommended. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Elgin, TX 78621
Matthew
Job Details: 01/13/2022
"Arrived onsite for washer not draining. Upon arrival found standing water in base of unit. Ran drain and unit did drain. Ran diagnostics and found stored error code F9e1 not draining, FAE2 vent wax motor. F8E1 inlet water. Cleared codes and tested. Found noise coming from drain motor. Inspected motor and found debris. Removed debris and tested. No noise at this time and unit is draining. Allowed to cycle and unit is functioning properly. No leaks present at this time. Job complete"