We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78628
Lou
Job Details: 05/20/2024
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=7 degrees on setting of -1 and RC=40 degrees on setting of 37. I disassembled the FC section and gained access to the evaporator and found the unit was in defrost mode,but the evaporator did not have a full frost pattern to begin with. I found where the top of the evaporator had ice forming as the evap fins were laid over. I pulled the unit out to inspect the compressor and before I could remove the back cover, I could feel heat coming from the compressor compartment. Once I gained access to the compressor, I found the compressor extremely hot as were all refrigerant lines including the access valve and dye drier. I placed my gauges on the sealed system and found the compressor in a vacuum (0psi) and the pressure at the drier was 200psi and I had the unit in diagnostics. I could not get the unit to equalize. Also, while in diagnostics, I could hear the system gurgling as if it were contaminated. I advised the customer of my findings and M ordering the compressor, access valve, UV drier, CNOTE-2HOUR JOB, CNOTE-SENIOR TECH, NITROGEN, R600. Unit was left unplugged for safety and no water leaks observed during service.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB) and 1 CNOTE (REQUESTING SENIOR TECH)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
Gerry C
Job Details: 05/20/2024
"WMH32519HZ07 Arrived to inspect no interior light. The bulb had signs of internal failure and requires replacement. I am ordering the socket and control, but only in case of need. ; ordrng 1 W11342846 (Control) and 1 W11574182 (Interior Bulb) and 1 WPW10210878 (Housing, Lamp)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Gerry C
Job Details: 05/20/2024
"WFG550S0LZ4 Arrived to inspect burner issue. The center burner would not fully ignite and after removing debris from the burner assembly and then adjusting the cup and cap to fit the orifice holder, the issue was resolved and the unit operated as designed. No gas leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Salado, TX 76571
Sterling
Job Details: 05/20/2024
On arrival verified bad bake element. Replaced and ran heat test. Found Burned harness at main for lower oven at bake relay. Found during heat test. Ordering main and main harness office to reschedule for part availability. ; ordrng 1 W11225364 (Main harness) and 1 W11261167 (Control elec) and 1 W11261169 (Cntrl elec)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Tim M
Job Details: 05/20/2024
"Arrived on site to replace previously diagnosed parts. Washplate is seized on the shaft, washplate would have to be broken out, need to order plate for return visit. Customer did state smell is going away slowly but its still there. Advised customer to keep running clean washer cycles and add bleach on the bottom of the unit so remove smell from water. Ordering part, no parts installed, office to reschedule.; ordrng 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Dripping Springs, TX 78620
Luis
Job Details: 05/20/2024
"Arrived on site. Customer provided picture frost build up on icemaker area,removed door found slides misaligned and slides not retracted correctly,realigned slides,checked slide operation good reinstalled door checked door seal good.m"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 05/20/2024
Arrived on site to test unit for unit not working test unit and found bad switch harness. Will order new switch harness and replace board. Office to reschedule ; ordrng 1 W11555169 (Interlock harness)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 05/20/2024
Arrived onsite for dryer no heating. On inspection there was no heat in the unit. Gain access to the power outlet and tested an got 81 volts across L1 & L2. Plugged unit back in and tested at the terminal block. L1 to N 123 vac L2 to N 39vac. The house has just been renovated aAn the customer is going to call the contractor that did the wiring on the house. No parts installed.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Cedar Creek, TX 78612
James K
Job Details: 05/20/2024
MVWP576KW1 Arrived on site to replaced ordered part. Customer mentioned its been working since first service visit. Proceeded to replaced motor shield. Ran diagnostics and passed. No water leaks detected at this time. Unit is functioning as designed. WPW10427633 motor shield
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/20/2024
"Arrived on site for dryer needing element wp3387747, and cuttoff kit 280148. Upon arrival reconfirmed issue, installed parts and tested dryer. Found it working and heating as designed. Call complete"
We serviced a
AMANA DRYER
Model NED4600YQ0
Near Killeen, TX 76542
Tyler
Job Details: 05/20/2024
"Arrived on site for dryer not heating upon arrival found element grounded as well as cutoff stat broken. Replaced element 279838, and cutoff 279816. Also found timer would turn on motor but wasnt sending power to element. Replaced timer w11043389. Found dryer heating* as designed but instructed customer they would need a dryer vent cleaning before using dryer again. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Kyle, TX 78640
Luis
Job Details: 05/20/2024
"Arrived on site for u it not freezing. Unit unplugged at time of visit,powered unit on,compressor powered on,removed evaporator cover frost forming on evaporator,ohmed heater passed possible defrost issue. Replaced control box and thermistor. Used wpw10384183,w11572216"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/20/2024
"KCGS956ESS02 Arrived to inspect flame height issue. All burners were much too high on low setting and I found the low flame height adjustment for propane had not been performed. I corrected all burners, including the dual burners and tested. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manor, TX 78653
Matthew
Job Details: 05/20/2024
Arrived on site for unit not drying properly. Customer stated last dry cycle took almost 2 hours (2 cycles) to complete. Inspected unit and found unit receiving proper voltage. Checked components and heater is energizing. Found a low airflow issue. Inspected external ventilation as it was just outside of the adjacent wall. Found the ventilation completely blocked. Notified customer and customer will have unit cleaned out for better airflow. Unit is functioning properly. Job complete. No parts used on this visit.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Blanco, TX 78606
Andrew
Job Details: 05/20/2024
"Arrived on site to test unit for thumping sounds. Found noise coming from rear left side. Found roller was missing retention clip. Replaced rollers, belt and idler using repair kit(4392067). Noise still present. Contacted Techline and was unable to pin point noise of tapping. Tech line recommending drum replacement. Since noise is not a functional failure needing claims to verify replacement would be covered. Office to reschedule. SR#7739130941; ordrng 1 W10545923 (Drum assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/20/2024
"KDTE204KPS0 Arrived to install previously diagnosed and ordered part. I followed all parts of the TSP and found the issue fully resolved. No leaks observed during service. From prior service: During inspection, I found the machine had the brass heater washers and per Technical Service Pointer #: W11540964 Rev E, Special Project: S17304, the heater will need to be replaced. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78628
Lou
Job Details: 05/20/2024
"Arrived on site to inspect range cooktop burner not igniting and control panel not responding. Upon further inspection, I tested the cooktop burners and found the middle burner flame not complete. I disassembled the burner head/cap and cleaned the assembly and reassembled and tested. Burner is operating as designed. I tested the control panel and found the up/down arrows not responding. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed. W11258611"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Leander, TX 78641
Miguel
Job Details: 05/20/2024
Arrive on site for unit not heating. Customer has to cook longer. Replaced sesnor as precaution. Verified unit is cooking properly advised to wait 10-15 min after preheat to ensure middle is at temperature. Call complete. W10833885
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Kyle, TX 78640
Andrey
Job Details: 05/20/2024
"Arrived on site to test unit for loud noise, customer stated that is random and more on heavy loads, tested unit motor clip has popped off causing motor to move and rub blower against housing, secured motor and tested, unit is now running as designed, job complete no parts installed"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/20/2024
Arrived on site for unit not heating properly. Upon arrival inspected unit. Customer stated external ventilation. Hose was not connected properly. Secured hose and unit is now functioning properly. Job complete. No parts installed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 05/20/2024
Arrived on site for unit showing locked. No reset available. Replaced control panel. Verified operation. Call complete. W11600370
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW4
Near Wimberley, TX 78676
Andrew
Job Details: 05/20/2024
"Arrived on site to test unit for LF single burner not heating. Found element working when set to dual but not heating on single burner side. Replaced faulty infinite switch(WPW10434452), unit now working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/20/2024
Arrived on site for unit showing error. Found f8e0. Testing confirmed blower fan is working properly inspected and found harness not connected to speed sensors removed cooktop from range. Corrected wiring. Verified operation. Call complete. No parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRBR102ESS05
Near Waco, TX 76710
Jonathan M
Job Details: 05/20/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rails and tested the unit. I still found that the drawers were a little hard to slide in and out. I did advise the customer that this is normal operation for this unit. The customer is aware and the unit is working an operating as designed. Call complete. W10858393, WP67001719, and WPW10671238."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78704
Joe Z
Job Details: 05/20/2024
"Arrived on site for intermittent powering up issues. Upon arrival,customer states that unit will only power up when wiggling top of washer or other control components. When testing polarity,found power cord at wall supply is burned. Showed customer and uploaded picture on SD. Recommend replacement of wall outlet and power cord. Left unit unplugged. Unit is operating as designed. Job complete. No parts needed."
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78752
Matthew
Job Details: 05/20/2024
"Arrived on site for left rear burner not igniting. Updated m/sn. Unit is a new build on occupied. Inspected and found burner cap was on incorrectly. Secured and tested. Unit is now functioning properly, took pic. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Austin, TX 78702
Joe Z
Job Details: 05/20/2024
"Arrived on site at red trailer for not cooling and no lights working, upon arrival, inspected unit. Unit is powered on. Compressor is running. Found full frost pattern. Found both condenser and evaporator fans are not operating. Also found fc led and both rc leds are out. Contacted techline for assistance. Spoke with Aaron. Test all harnesses and all components. Confirmed Condenser fan, evaporator fan, fc light, rc light, crisper light are all out. Believes there was a power surge. SR# 7739129018. Ordering both motors and all 3 LEDs. Office to reschedule ; ordrng 3 W11602886 (Led)s and 1 WP2315549 (Evaporator motor), rqstng P&A on 1 W11578915 (Condenser motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Austin, TX 78758
Matthew
Job Details: 05/20/2024
Arrived on site to replace upper grill for damage. Replaced grill. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Manor, TX 78653
James K
Job Details: 05/20/2024
"WEG745H0LZ4 Arrived on site for fan not turning on. Upon arrival, found convection fan not running. Proceeded to disassemble rear cover to check voltage to the convection fan motor and found no voltage present during operation. Proceeded to replace control. Re tested and fan started operate. Unit is functioning as designed. W11620680 control"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near McGregor, TX 76657
Jonathan M
Job Details: 05/20/2024
Arrived on site for a standup freezer. That is not cooling. Inspected unit and work area. The customer had the unit unplugged with the floor open on arrival. They advised that the unit just completely stopped cooling altogether. I plug the unit in and found the unit stuck in no cool mode. I turned the cooling back on and found the compressor fire up and start running. I gave the unit about 15 minutes and found heat being found on the return line to the compressor indicating the unit was cooling. I checked the freezer and found a decent frost pattern developing on the evaporator. I did advise the customer that it appeared to be turned off on the cooling. The customer did not know how that wouldve happened but I explained that they will need to make sure that they see a green light on their control to ensure that the unit is turned on. Found all components working and operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78737
Tim M
Job Details: 05/20/2024
"Arrived on site to test unit for not draining. Found drain pump not receiving any voltage. Found broken wire in harness. Replaced harness (W11643701) and tested unit, unit is now draining properly and running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Bastrop, TX 78602
James K
Job Details: 05/20/2024
"WRT112CZJB01 Arrived on site to replace faulty part. Upon arrival, customer got the doors to seal by applying heat gun carefully to fluff the gasket. Ever since first service visit, the condensation disappeared. Upon further inspection, noticed water dripping from supply vent in RC. Exposed FC evaporator cover and found ice build from initial condensation (picture attached). Defrosted ice build up. Proceeded to dry all moisture and checked for voltage to defrost heater and registers 123V. Defrost heater itself was also good. Continued to assemble parts and re checked supply vent. No more drips. No water leaks present at this time. No parts replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB04
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/20/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged the unit up with nitrogen. I found pressures hold for 10 minutes. I vacuumed down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charge the unit up with 5 ounces of R134A refrigerant and test at the unit. I found the unit working and operating as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/20/2024
Unit in 22103. Arrived on site for pump. Motor failure. Replaced motor. Unit is now functioning properly. Job complete. Used w10876537
We serviced a
JENN-AIR FREEZER
Model JBRFR30IGX00
Near Cedar Creek, TX 78612
James K
Job Details: 05/20/2024
"JBRFR30IGX00 Arrived on site for no ice production. Upon arrival, found ice cubes to dump in the drawer as opposed to directly in the ice bucket. Proceeded to run diagnostics and found test 120 (ice maker function) will not proceed to next step. Replaced ice maker W11646196 a DW re tested however, still no response. Ordering user interface W11404241. No leaks present at this time. No leaks present at this time.; ordrng 1 W11404241 (User interface)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBW3
Near Austin, TX 78703
Joe Z
Job Details: 05/20/2024
"Arrived on site for filling but not washing. Upon arrival,ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and motor makes clicking sound several times then unit cancels and drains. Need to replace sump and motor. Replaced sump and motor WPW10780877. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lago Vista, TX 78645
Paul
Job Details: 05/20/2024
Arrived onsite for refrigerator dispensing slow and noises when closing the door. I found the noise to be the damper door opening and shutting. I will be ordering a damper for replacement. The slow water dispensing was caused by the customer needing to replace their filter. After I removed their filter it dispensed water as designed. Ordering WPW10479155 control. Customer already has filter on order for replacement they are on the Whirlpool filter replacement program. RS for Wed 5/29 per customers request.; schdld next appmnt for 5/29 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78641
Miguel
Job Details: 05/20/2024
"Arrived on site for freezer floor being frozen and unit leaking, confirms defrost drain is frozen over. Found tail off the heater was not going down into the drain hole. Cleared ice. Adjusted tail so it goes into black section of drain. Adjusted evaporator plate so that drain holes match up better. Called techline to document sr#7739129598. Call complete. No parts"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Niederwald, TX 78640
Andrey
Job Details: 05/20/2024
"Arrived on site to test unit for long dry times, tested unit found unit is heating but drum not turning do to failed belt, replaced all parts from truck stock repair kit 4392065, unit is now running as designed, no leaks detected job complete, installed 4392065"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Gerry C
Job Details: 05/20/2024
"WRF757SDHZ04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the inlet valve, which corrected the water flow issue. Replacing the damper corrected the noise issue. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 05/20/2024
Arrived onsite for washer not draining and found that the connector and the cap had both been knocked off. I examined the harness and it was good. I installed new pump an plugged the unit in and had it drain the rest of the water out. I ran the unit in diagnostics mode and it passed with no issues. The unit is operating as designed and no water leaks detected during service. W11399437
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/20/2024
WVW53UC6LS Arrived to install previously diagnosed and ordered part. I removed the failed blower assembly and installed the replacement. Operational test good.
We serviced a
WHIRLPOOL OVEN
Model Weg745h0lz4
Near Hutto, TX 78634
Wesley
Job Details: 05/20/2024
Arrived onsite for finish on the trim melting off. Replaced the vent trim. Unit is now operating as designed. W11564642
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hutto, TX 78634
Wesley
Job Details: 05/20/2024
"Arrived onsite and replaced the sump and motor and the water inlet assembly. Tested. All checks good. Advised customer on repair items and completed repair. W11460945, W11535094"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Georgetown, TX 78628
David Z
Job Details: 05/17/2024
"Arrived on site to diagnose dishwasher not cleaning dishes, not filling. Tested unit and found water is entering the unit, but wash motor is seized ahd not pumping. Waiting on sump and motor assembly to arrive. Return visit set for 5/23 to replace sump assembly. ; schdld next appmnt for 5/23 THU !"
We serviced a
WHIRLPOOL OVEN
Model KEBS208DSS10
Near Austin, TX 78746
Leonardo
Job Details: 05/17/2024
Arrived onsite test unit for bottom oven door handle is loose and glass not sitting correctly with rest of door. Test unit and found screws coming loose making the front glass and inner glass come apart. Looks like screws were not tightened correctly from last repair. Secured all screws and handle test unit and unit test good. No charge due to warranty from last repair job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES05
Near Austin, TX 78748
Luis
Job Details: 05/17/2024
"Arrived on site. Found fill tube extension not fully inserted into fill cup and freezer gasket not sealing,cleared out ice build up,inserted fill tube extension correctly to fill cup ran fill test passed,remolded freezer gasket. No parts used."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Waco, TX 76704
Jonathan M
Job Details: 05/17/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit in work area. The customer advised that after she called in for service, the unit has corrected itself and has been working. She did not know exactly what was causing the issue or if the issue would return. I check the freezer and refrigerator and found the freezer at 1?F and the refrigerator section at 36?F. I found no evidence of any defrost issue in the unit. I did advise the customer that because everything was calling and operating, there would be no way for me to determine what caused that issue but that, leaving a door ajar may have caused that issue. I found all fans, lights, and controls working and operating as designed. I advised the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78735
Tim M
Job Details: 05/17/2024
"Arrived on site to replace previously diagnosed parts. Replaced double valve (W11688995) and single valve (W11688994). Tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Belton, TX 76513
Sterling
Job Details: 05/17/2024
On arrival verified complaint of condensate in unit. As well as ice maker noise. Ran ice maker and heard no abnormal noises. Condensation is on the center mullion. Ran heater test and had no voltage at center mullion. Checked ui and found harness not fully seated. Reconnected and checked again unit now has 14VDC at heater mullion. Let heater run and found no change. Replaced mullion and it now heats correctly. Door gaskets are sealing correctly. Job complete. Installed wp12722815AP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Austin, TX 78749
Leonardo
Job Details: 05/17/2024
Arrived on site to install new pads. Installed pads test unit and unit test good job complete. WP8268961
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Marble Falls, TX 78654
Gerry C
Job Details: 05/17/2024
"WFW6620HC0 Arrvied to inspect no power. I found the plug had backed out of the receptacle and after correcting, the unit powered up and operated as normal. Due to prior service, warranty applied. No leaks observed during service."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78754
Matthew
Job Details: 05/17/2024
"Arrived on site for unit not rinsing properly. Upon arrival inspected unit. Ran tests and found stored error code 0/2 over suds condition. Ran auto test and found lots of noise coming from drive. System belt is slipping on cam. Also found tub ring has failed and is loose suspension also weak. Valve seems to be operating fine. Ordering belt, cam , tub ring, and suspension . Office to reschedule ; ordrng 1 W11239857 (Belt) and 1 WPW10531289 (Tub ring) and 1 W10780045 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Austin, TX 78749
Ryan B
Job Details: 05/17/2024
"Arrived on site to inspect unit for error code f8e3, shown photo by customer for intermittently spinning. Upon arrival only code stored was f0e3. Called tech line to document and get advise for further repair. Per tech line SR#7739118058 possible harness corruption that only affects unit with load, filled unit with water to simulate load and tested. Called management per management replace control and valve due to inability to test harness with load in such manner. Replaced valve and control, unit then errored out. Ordering harness and will return. USED W11220230, W11510463 rescheduled for 5/24 3 oclock appointment needed; ordrng 1 2Hour (2hour) and 1 W11130936 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2024
Arrived onsite for harness short due to improper installation. Repaired unit shorted wiring. All checks good. No parts used.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 05/17/2024
"KUIX535HPA01 Arrived to install previously ordered parts. I discussed the issue with the customer and inspected the machine. There was a recently produced slab on the cutter grid and I could see the dripping that the customer was concerned with (images saved) and assured them this condition is common with this machine and is not a cause for concern. All functions were present and the ice that had been produced looked very good. The cleaning needed indicator had illuminated since our last visit and I advised the customer on cleaning of the machine and recommended the correct product, Affresh Ice Maker Cleaner. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Meadowlakes, TX 78654
Gerry C
Job Details: 05/17/2024
"WRS325SDHZ04 Arrvied to complete sealed system repair. I installed the pre-cooler and removed and replaced the compressor. Charging after vacuuming, the unit resumed all normal function and cooled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Paul
Job Details: 05/17/2024
"Arrived onsite for a refrigerator thats making a loud noise. The noise is coming from the condenser fan blade hitting the bracket. I was able to get it to go quiet by making some adjustments but the bracket acts like its twisted. Need to replace the fan blade, motor, and bracket. Ordering W11438498 bracket, W11127829 condenser motor, and W11193484 fan blade. Office to RS.; ordrng 1 W11438498 (Bracket) and 1 W11127829 (Condenser motor) and 1 W11193484 (Fan blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Austin, TX 78748
Leonardo
Job Details: 05/17/2024
Arrived on site to test unit for unit not heating test unit and found heating element working correctly. Advised customer to use rinse aid to help with the drying job complete no parts used.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78750
Paul
Job Details: 05/17/2024
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I asked the customer if there had been any cooling issues with the refrigerator since the previous visit. The customer stated they had the receptacle replaced and there had been no cooling issues but no ice has ever been made. I checked the FC temp and found it at 23 degrees and not getting any lower. I found no defrost issues and all fans working. I ran service test 4 and could hear refrigerant spitting and stopping at times on both evaporators. There is either a leak or the dryer is getting restricted or the compressor is failing but the sealed system will require repair. I installed the door and deli UI. Use authorization K1ASAG1XPL1 . Ordering W11578026 evaporator, W11578205 compressor, W11506635 access valve, & WPW10143759 drier. Office to RS. INSTALLED W10815669 DOOR & WPW10769076 DELI UI. ; ordrng 1 W11578026 (Evaporator) and 1 W11578205 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Driftwood, TX 78619
Luis
Job Details: 05/17/2024
"Arrived on site for thin ice. Found pump shutting off water early not filling water pan,replaced defective pump ran normal cycle water filled pan correctly. Used w11542867"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78628
David Z
Job Details: 05/17/2024
"Arrived on site to diagnose dishwasher with water remaining in filter area. Customer said the water smelled bad, and was not clear and seemed to come after sink usage. I examined the unit and found filter hole was filled with dirty water. I checked and found unit did have a proper high drain loop installed. I blew into the hose from the disposal side and did find resistance, indicating the check valve is working properly. Advised customer that dishwasher is working properly, and valve is not seeping. Advised to have plumbing examined because something is creating enough adverse pressure to blow past the check valve. Call completed, no parts used."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Georgetown, TX 78633
Maurice R
Job Details: 05/17/2024
Arrived onsite for oven powering down when set temperature is reached. On inspection I never got the unit to startup. I tested the voltage to the control board and had 123 vac but 0 vac at the regulator. In stalled a new control board and now the heats and it reached 350? and never shutdown. The oven is operating as designed. W11620481
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2024
"Arrived on site to inspect wall oven/microwave combo unit with the microwave interior light not working and the display showing open/close door error. Upon further inspection, I found the microwave light not working when the door is open and when I tested with my microwave tester, the light failed to turn on. The customer advised that the unit has been previously leveled, but the open/close door error has come back and demonstrated how they close the door and the error comes on when pressing start. I advised the customer that, per the manufacturer, the door must be slammed or allowed to close on its own in order for the switches to be engaged properly. I pulled the unit out to replace the microwave light and while the unit was out on my oven dolly, I inspected the right side switch interlock assembly and found the switches loose and not making good contact when engaged. I removed and replaced the harness/interlock and adjusted the switches and retested. Unit is operating as designed. I reassembled the unit and placed it back in its space and retested and unit continues to operate as designed. Job completed. W11578578. W10886919"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Cedar Park, TX 78613
Miguel
Job Details: 05/17/2024
"Arrived,on site for dishwasher not heating. Found f4e3, and f7e1. Rest all codes. Ran diagnostics and all components pass. Heater pulls 6 amps. Lots of suds during test. Advised customer no soap usage. Advised of cleaning dishwasher on regular basis when using pods. Call complete. No parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76542
Tyler
Job Details: 05/17/2024
Arrived on site for refrigerator needing reservoir w11168758 and valve wpw10341329. Upon arrival installed parts tested unit and found no leaks. Customer also showed gasket broken after parts were installed. Ordering W10846057 gasket(2x) and rescheduled customer for 05/23/24 ; schdld next appmnt for 5/23 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78738
Tim M
Job Details: 05/17/2024
"Arrived on site to test unit for not dispensing ice. Inspected unit and found that ice has built up in the dispenser chute and freezing into a big block. Bottom of the ice container also has ice buildup on it. Cleared out the ice in the ice chute and melted ice from bottom of the ice container. Tested unit, unit is now dispensing ice and functioning as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78744
Ryan B
Job Details: 05/17/2024
"Arrived on site inspect unit for not spinning clothes out. Upon closer inspection f0e9 only error stored for off balance load found holes not punched through basket on one side of upper basket, will need to order basket and return. W11513244. Placed unit into diagnostic to confirm all components activating and spin speed increasing as designed unit activated all components. Also found unit leaking valve has cracked ordering valve and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513244 (Basket) and 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Buda, TX 78610
Andrew
Job Details: 05/17/2024
"Arrived on site to test unit for no ice dispensing. Found ice cubes were preventing ice bin from being seated all the way back into tracks preventing auger and motor from making contact. Removed obstruction, unit now working as designed. No leaks detected. No parts replaced at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78735
Ryan B
Job Details: 05/17/2024
"Arrived on site to replace cam and actuator diagnosed on previous trip. Replaced cam and actuator, tested unit,unit is running as intended. No leaks present at this time. USED W10721967, W11481722"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Manchaca, TX 78652
Leonardo
Job Details: 05/17/2024
Arrived on site to install left front and center burner head and cap. Replaced parts test unit and unit test good. W11436986 W11531097 W11576413
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78737
Andrew
Job Details: 05/17/2024
Arrived on site to test unit for hissing sounds. Customer provided video recording and verified noise is normal part of operation. Noise is water hitting defrost element when engaged and hot. Found harness behind deli drawer hanging and causing slight vibration. Installed harness into retention channel. Unit is currently working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Killeen, TX 76542
Sterling
Job Details: 05/17/2024
On arrival verified complaint of unit not cooling. Found compressor is short cycling. Replaced start device and found compressor now runs. Ran unit for 25 minutes and verified cooling in Fc section. Job complete installed wpw10197428
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Temple, TX 76502
Sterling
Job Details: 05/17/2024
On arrival verified complaint of ice maker not functioning. Found temps are correct but no operation. Forced cycle on IM and it did not operate. Replaced and unit called for water and harvested. Job complete no leaks detected during service. Part installed w11658802
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near New Braunfels, TX 78132
Andrey
Job Details: 05/17/2024
"Arrived on site to test unit for missing rollers, tested unit found unit has rollers but customer stated that its missing stabilizing feet, showed customer schematics that this unit does not have the feet, unit is functioning as designed, job complete no parts installed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2024
"Arrived on site to inspect wall oven/microwave combo unit with microwave element support broken. Upon further inspection, I found the element dropped down and the support sitting on the turntable (photo). I installed a new support and tested the unit and it is operating as designed. Job completed. W11724411"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near The Hills, TX 78738
Luis
Job Details: 05/17/2024
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/17/2024
Arrived on site and verified with claims unit is a one stop. Replaced damaged control panel(W11620706). Job complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Austin, TX 78702
Joe Z
Job Details: 05/17/2024
"Arrived on site for not powering on. Upon arrival, found cooktop and ovens are not powering on. Found breaker on sub panel was tripped. Restored power to unit. Test all cook top burners, griddle, and both ovens operate correctly. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS5
Near Austin, TX 78741
Ryan B
Job Details: 05/17/2024
Arrived on site to inspect burners for flame being to high. Upon closer inspection found flames just needed to be adjusted. With help of customer adjusted all 5 burners to their preference height of flame. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Austin, TX 78748
Tim M
Job Details: 05/17/2024
"Arrived on site to replace previously diagnose pressure hose. Removed old hose and installed new hose (WP35244), ran diagnostic cycle, unit is now running as designed, no leaks detected, job complete."
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near Austin, TX 78757
Scott
Job Details: 05/17/2024
Arrived on site for small oven not heating . Can hear igniter sparking . Found igniter not angled correctly and not making good contact with burner . Readjusted igniter . Oven is lighting properly on first strike . No gas leaks detected . No parts installed . Job complete .
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/17/2024
Arrived on site to test unit for gas leak. Exposed all connections and used bubble solution with no success at finding or replicating and fuel leaks. Attempted to cause valves to weep with no success. Alves are working as designed. Applied bubble solution to all exposed plumbing outside of unit and no leaks detected. Customer stated gas company used a meter and thought cause of leak is appliance. Spoke with LC and confirmed he was unable to replicate gas leak on his visit. Advised customer I could install both right side valves for peace of mind but in no way are valves showing any signs of failure. Customer decided they will be calling gas company to test plumbing within walls of home.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 05/17/2024
"Arrived on site for noise complaint. Unit cooling correctly,ran diagnostics thermistors passed,ran compressor test no odd noise,ran fan no odd noise"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78735
Tim M
Job Details: 05/17/2024
"Arrived on site to install previously diagnosed parts. Replaced lower harness (W11509207) and latch (W11565030) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Ryan B
Job Details: 05/17/2024
Arrived on site to replace top panel due to lid not sitting correctly. While replacing lid spacer bearing broke will need to order spacer bearing and return. Rescheduled for 5/23; ordrng 1 W11638180 (Bearing) and 1 W11638181 (Bearing)
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Temple, TX 76502
Sterling
Job Details: 05/17/2024
On arrival verified complaint of unit not running. Found error code F7e6. Checked harness and found open to motor. Ordering harness cap and motor. Reschedule for 5/23; ordrng 1 W10832724 (Drive motor) and 1 W11395618 (Capacitor) and 1 W11131700 (Lower harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump assembly leaking and the friction pads missing, I removed and replaced the sump assembly and installed the pads and tested the unit. Unit is operating as designed with no further leaks. Job completed. WPW10671941. WP8268961"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM03
Near Leander, TX 78641
Miguel
Job Details: 05/17/2024
Arrived on site with new door. Replaced oven door panel. Verified operation. Call complete.
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Austin, TX 78738
Tim M
Job Details: 05/17/2024
"Arrived on site to test unit for unbalance noise. Customer showed video and unit looked like basket was very unbalanced and causing a lot of noise. Tested unit in diagnostics, found all components engaging properly and basket spinning uniformly. Advised customer that load sizes have to be more than 20% of the basket but less than 40%. Will need to replaced suspension as precautionary, failed to bring part required. Will need to return with suspension, no parts installed, rescheduled for 05/24.; schdld next appmnt for 5/24 FRI AM"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78732
Scott
Job Details: 05/17/2024
"Arrived on site for washer not finishing cycle . Found oil leaking from gearcase. Ordering gearcase ,hub ,wash plate . Return set for 5/24. No water leaks detected at time of visit . No parts installed ; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78733
Joe Z
Job Details: 05/17/2024
"Arrived on site for not operating with error code. Upon arrival ran diagnostics and got error codes F5-E3 unlock failure,F5-E2 lock failure , F5-E4 door not open. Found that harness to latch was not secure last visit. Secured connection. Cleared error codes. Test unit and is operating as designed. No leaks present at this time. Job complete. No parts needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bee Cave, TX 78738
Tim M
Job Details: 05/17/2024
"Arrived on site to test unit for no power. Upon arrival unit has power. Talked to maintenance and he told me unit has power but wont complete a cycle and wont spin. Ran diagnostic cycle, noticed lid latch did not actuate. Replaced lid latch (W11513248) and tested, lid is now latching and all components are properly engaging. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Austin, TX 78717
Paul
Job Details: 05/17/2024
Arrived onsite for a refrigerator that is still freezing product on the shelf above the deli drawer. I tested the temp on that shelf and it was at 28 degrees. I tested the temp at the RC thermistor and it was at 37 degrees. The compressor was off but the fans were running. I tested the FC temp and it was at -4 degrees. I could feel no air leaking from the dampener but I could feel some air leaking from the side of the refrigerator between the liner and the ice container. I could not tell where the container gasket or the dispenser gasket was not sealing but I could feel air. I called techline and spoke Joe SR# 7739118565. Joe advised checking the condenser for being clogged and to check the value of the FC thermistor to make sure it is in range and not keeping the compressor running. I found the condenser clear and with just the usual dust on it. I found the voltage out of the control at 3.52VDC and the and my temperature probe reading -1 degrees. The thermocouple read 23.48k ohms. The thermistor is in range. I turned the icemaker off and asked the customer to check and see if the water container freezes now. The customer will call back and advise. Office to get with PR when the customer calls.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB0
Near Belton, TX 76513
Sterling
Job Details: 05/17/2024
"On arrival verified complaint of unit not starting cycle. Ran diag and found no error codes. Ran component test and all components operate. Ran normal cycle and unit started and ran correctly. Requested customer start cycle to confirm what settings used. Customer started heavy cycle and watched as unit started and ran correctly. Unit is currently working at this time. Unable to identify any issues. No parts installed, job complete. No leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Leonardo
Job Details: 05/17/2024
Arrived on site to replace console. Replaced console test unit and unit test good job complete. W11600355
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Georgetown, TX 78633
David Z
Job Details: 05/17/2024
"Arrived on site to diagnose / repair new range with scratched panel. Examined and found a deep scrape on the overlay material, not actually on the panel. Ordering overlay to resolve. Office to schedule when part arrives. ; ordrng 1 W11564650 (Active Overlay)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Andice, TX 78628
Miguel
Job Details: 05/17/2024
"Arrived on site with new parts, removed unit from wall. Removed all coverings. Replaced magnetron. Reassembled and verified operation. Call complete. W11578959"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Austin, TX 78747
Ryan B
Job Details: 05/17/2024
"Arrived on site to inspect unit for oven door falling down. Upon closer inspection found hinge stuck in place and hinge rece stripped on lower portion replaced right portion of hinges, tested unit, unit is running as intended. No leaks present at this time. Jon completed. USED 1, W1161898 1, W10857234"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/17/2024
"Arrived onsite for burner flame to large. On inspection the collar for the knob is melted do to the flame being to big. Gain access to the orifice and found the unit had 101mm on the burner. I dropped the orifice to 80mm on the burner. Now the flame is normal size, ordering new collar and burner cap. ; ordrng 1 W10836474 (Caps) and 1 W11117438 (Knob bezel)"