Professional, competent service.
Nick - San Marcos, TX
Robert - Spring Branch, TX
Quick response and satisfied with the service.
Vicki - Georgetown, TX
Lou did a great job and his help was greatly appreciated
Alison - Spicewood, TX
Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.
Great Service by Al!
Dayna - Lampasas, TX
Al showed up during the scheduled time frame and repaired our oven door. He was very courteous and friendly and most importantly knew what the issue was and got to work.
Great service, friendly and efficient.
Paula - Round Rock, TX
Very knowledgeable. Very clean and quickly got the job done.
Great service, Noah got my 28 years old refrigerator going as it was brand new.
Maria - Canyon Lake, TX
Very well organized company, excellent scheduling, technician arrived on time, did repairs efficiently. I have used Appliance Express for many years, will not call any one else.
Daniel - Buda, TX
Excellent service. took all precautions in regard to the virus. Located the problem with our fridge, an fixed it pretty quick. . Thank you !
Great service, informative
Michelle - Killeen, TX
Joe - Georgetown, TX
Ice maker replacement
Darby - Georgetown, TX
Arrived at appointed time and used CDC Covid -19 recommended procedures and equipment the entire time he was in my home. He quickly diagnosed the problem and quickly installed a new icemaker. Very personable and professional.
Prompt and Professional
Beth S. - Lakeway, TX
From the dispatcher’s prompt call to book the job, to communications ahead of the visit ensuring they came with the proper parts, to the technician who called ahead, arrived prepared and replaced the part with great courtesy, cleanliness and regards to COVID-19 precautions, every part of my repair job on my oven was handled smoothly and efficiently. I would highly recommend Appliance Express!
Fantastic and quick service!
Brian - Austin, TX
Kevin was great. He was professional and quickly fixed the problem!
Jason - Round Rock, TX
Scottie - Wimberley, TX
Prompt and courteous
Cindi - Waco, TX
I never knew my appliances had updates that needed to be performed. The gentleman was very knowledgeable and helpful
Burt - Temple, TX
Cliff did a great job
Christi - Dripping Springs, TX
Excellent Service and Honest
Christina - Georgetown, TX
Tyler came in and correctly evaluated the problem with the washer. He could have easily said that the sensor needed replacement and charged us more. But he said that the connectors to the wires came loose and he snugly placed them back. That was the fix. This shows us a person and a company with integrity and honesty. We will continue to use and recommend this service company.
Jeanne - Austin, TX
On time and Quick
Elizabeth - Austin, TX
Tech showed up on time. Diagnosed issue quickly and repair was made without a hitch.
James - Austin, TX
Charles - Killeen, TX
Done right at the right price
Robert - Leander, TX
Knowledgeable service service agent
Technicians were on time and very professional. Great job repairing our dishwasher. Would use them again.
Steve - Robinson, TX
Very professional technician. Very helpful, knowledgeable and fast!
Allan - Hutto, TX
Great experience! Highly recommend.
Great Customer Service
Ron - Blanco, TX
we had warranty work done and the communication along with the employees who came out to our house were all very professional, courteous and efficient. We would highly recommend them.
Mary - Austin, TX
Christopher - Seguin, TX
He was very professional and timely.
Debbie - Dripping Springs, TX
Well it went pretty well
Cathy - San Marcos, TX
These guys are awesome they should so much courtesy when they come out. The service is above excellent I’ve never had any problems with them and they are the only ones I will use. Thank you guys. You’re the best #1!!!
David Schamerhorn - New Braunfels, TX
Excellent Service / Timely and Efficient
Michael - Leander, TX
Lou is a real pro. Very knowledgeable and efficient.
Charles - Hays, TX
Brandon did an amazing job! Very pleased!
Carlos - Austin, TX
On time, communicative and the task was fixed.
I love Appliance Express
Michael - Round Rock, TX
This is the most efficient, fair, and professional service company that we have ever dealt with! We have used AE multiple times through the years and plan on continuing to do so.
Matt - Austin, TX
William - Houston, TX
Came in and did his job and was courteous
Robert - Harker Heights, TX
Julie - Granger, TX
Despite giving the technician the wrong address, he arrived and solved the issue immediately.
Our Tech was Scott who was Very informative & took his time to analize the issue
Peggy - Smithville, TX
I am still not happy with this Unit & plan on purchasing a Speed Queen in the future from a Gentleman in Giddings Texas at Orsags who is Honest & warns his Customers about these Upgrades.
Laure - Austin, TX
Luis came on time after calling me to alert me of his arrival. My ice maker--the one modern convenience I cannot live without--was on the fritz. Luis found the problem, replaced the broken part, checked out everything else to ensure the machine was working and was gone in 15 minutes. Pretty efficient! He had on a mask and gloves, which was not only required but smart.
Kendra - San Marcos, TX
Very knowledgable technician, and very polite.
Tracy - Austin, TX
Considering the fact the entire state is on lockdown from the COVID19 pandemic. I was able to have my stove serviced under warranty by super fast, and friendly service representatives. They were very respectful of our home, using protective booties, a mat on the floor to prevent scratches when pulling out our stove, and a mat on the counter for his tools. I would highly recommend Appliance Express!
Deirdre - Austin, TX
Faulty washer fixed
Roya - Waco, TX
I’m grateful that the repairman fixed the machine. However it is clear that when we purchased the machine it did not operate as it does now.
Hartke - Lakeway, TX
Prompt service. Technician was on time and moved through the repair quickly.
Charlene - Temple, TX
Eulogio - Andice, TX
Lou was awesome! He deserves a raise!
Ken - Leander, TX
My refer needed two visits, one to diagnosis internal cabinet parts failure, and another to accomplish the repair. Both servicemen were knowledgeable and professional and both demonstrated great Covid avoidance procedures while in my house. Their work seemed meticulous and they fixed the problem! Professional scheduling process too.
Albra - Taylor, TX
Very professional and kind, ty
Best repair service I’ve ever experienced
Debi - Austin, TX
Not only did Kevin with Appliance Express show up exactly when he said he would be here, but he came prepared. He thought it was one problem, but he came prepared to fix something different, just in case. Instead of a fuse it was the control panel. He had one with him for my exact model of dryer. Thank you Kevin. Great job overall!
Michael - Copperas Cove, TX
Kendra - New Braunfels, TX
Our technician was knowledgeable and very friendly!
Jana - Seguin, TX
Very professional and knowledgeable about our issue. Came on time
Celia - Austin, TX
Matthew - Harker Heights, TX
Awesome Job. Fast response even on warranty repair. Friendly service.
Carmen - Hutto, TX
Luis - Pflugerville, TX
Dishwasher and refrigerator service
Linda - Taylor, TX
The technicians were professional and provided knowledge that I was not aware of as it related to the appliances. They fixed both units. Thank you.
"Highpoint - Austin, TX
I always get awsome service with appliance express . I wish my other Venders would be that good.
Marci - Leander, TX
Quick and very friendly
Leif - Pflugerville, TX
He was very friendly, polite and respectful
Jackie - Killeen, TX
My dishwasher was leaking washer from underneath it. It had an extended warranty through lowes and they contacted Appliance Express for service. The tech was very nice and informative took his time to address the issue. I did have to have him coma back out, because the problem we initially though it was it was actually another part, but when I called back to Appliance Express Jordan was very nice and helpful and she got me all set up with another appt . I had a good experience , they are very professional and even dealing with all this covid 19 they were practicing safety measures gloves, masks for the techs, I though that was really great and important. Prior to this issue with this dishwasher I had used them in the past for another dishwasher that ended up needing a new pump, they gave me a price I felt it made for since to purchase a new dishwasher since the dishwasher needing the pump was cheap and come with the house. They said ok and didn't try to be pushy and talk me into just purchasing the new pump.
Ice maker repair
Billy - Canyon Lake, TX
The technician was very knowledgeable and customer Oriented. He explained what he was doing to repair the ice maker in a professional manner. Will use again if i have any problems with my other appliances.
Deborah - Austin, TX
In home service
Mary - Leander, TX
A washer issue that needed parts changed and time was spent letting me know exactly what was getting done.
Terry - Salado, TX
Ice Maker Works!
My ice maker stopped working after 2 weeks of purchasing my refrigerator. There were 2 attempts to fix by a different technician, and still not working. Robert came in and fixed, and I finally saw ice!!
Sherry - Austin, TX
Paul was wonderful . Other techs headed me in the wrong direction ie hire an electrician causing long wait time to get my stove back when not needed . Again Paul is an asset to your company
Smithso - The Hills, TX
William - Georgetown, TX
LeilaK - Lakeway, TX
Brandon is very knowledgeable & professional, Great Service! He even responded to calls/questions later in the day after his visit. I appreciate your help Brandon.
Barbara - Seguin, TX
Was totally satisfied with the service
Delos - Georgetown, TX
Eyad - Buda, TX
Brandon was on time, courteous, professional and got our fridge fixed in no time
Billy - Austin, TX
Tech did awesome job
Jack - Georgetown, TX
Tyler is a great technician who was polite and expertly skilled.
Larry - Georgetown, TX
Michael - Smithville, TX
Great Friendly Service
Robert - Austin, TX
Kevin was very friendly and efficient in his work. Great service!!!
Great, fast service!
Lindsay - New Braunfels, TX
Kristen - Austin, TX
They fixed our dishwasher with no hassle. The technician was prompt, friendly, knowledgable and informative. This was the best experience I have ever had when working with repair service.
Problem Finally Fixed, 3rd Visit
Gina - Andice, TX
Third time appliance express came out for the same problem. Had to push / argue a bit that there was still a problem but issues with clothes washer finally got fixed.
Very Professional and Courteous
Mary - Round Rock, TX
Happy with the warranty repair on my washer. Andy was knowledgeable and kind.
Happy with work done.
Ramiro - Lago Vista, TX
Prompt and professional.
Curtis - Temple, TX
Friendly, great service!
Vernell - Canyon Lake, TX
Very professional. Such great service. Very knowledgeable
Sue - Temple, TX
Was on time, knowledgeable, friendly and solved our problem with the washer.
Freezer Warranty Repair
Brett - Fischer, TX
The office staff was professional and helpful as they should be. My service tech was courteous, knew his job, was careful in my home and treated me with respect and consideration. Overall it was a great experience.
Alan - Austin, TX
Lou did a great job repairing our dryer.
Dale - Leander, TX
Rodrick - Manor, TX
Great service, technician was very polite and professional.
Jeremiah - Georgetown, TX
Gloria - Temple, TX
Jessica - Austin, TX
The technician was fast and efficient. He worked quickly to fix both my dishwasher and over.
Jeanne - Temple, TX
Showed up on time, fairly pleasant,
Nickolas - Smithville, TX
Great guy clean organized Friendly and efficient.
"Belterra - Austin, TX
Knowledgeable, Efficient, Polite Technician
Shirley - Hewitt, TX
Wanda - Spicewood, TX
Great Service Under warranty
Perry - Georgetown, TX
Lisa - Austin, TX
He was prompt and professional and did not waste any time addressing the issue.
Ray - Georgetown, TX
Well handled request
Gilbert - New Braunfels, TX
Noah did excellent in handling my washer issue, took the time to address the problem and now get to enjoy my new washer.
Friendly and Professional!
Teresa - Cedar Park, TX
Wesley was very pleasant and professional. He solved the issue quickly as well as shared some additional hints for best performance of the dishwasher. Outstanding service!
Juan - Dripping Springs, TX
It took multiple visits but all repairs were done quickly and professionally
Nat - Georgetown, TX
Tyler was knowledgeable and diagnosed the problem quickly. Tyler was also very polite and professional.
David - Hillsboro, TX
James - Austin, TX
Examined the washer, discovered the problem. Came back the next week with the part & repaired.
First rate customer focused proactive service
John - Georgetown, TX
Quick repair. Professional.
Karen - Dripping Springs, TX
Another Good Service
Ray - Lorena, TX
Once again, the technician was knowledgeable, used all his resources including the special technical service line and was friendly and professional. I wish Maytag wouldn’t have made it necessary for him to continue coming out to replace our icemaker. Including the original one, we are on number 4, ridiculous and not the technicians fault.
Jesse - Georgetown, TX
Marie - Austin, TX
Exactly what we needed!
Rosemary - Copperas Cove, TX
knowledgeable & timely , very professional explained his work and the repairs he made
Myra - Georgetown, TX
Great service. Explained what was wrong.
Fara - Austin, TX
Andrew - Austin, TX
Angel - Del Valle, TX
Started acting up again. Need another service call not good
Suzanne - Briggs, TX
Clif Leatherwood, repair technician, was knowledgeable, efficient, and on time. He knew what the problem was as he walked in and had the appropriate part on hand. I am not rating cost/pricing since this was warranty work.
Stone - Pflugerville, TX
Gsrth Owens - Dripping Springs, TX
Outstanding service and very courteous service representative
Luis - great guy
Martha - Austin, TX
Very kind & helpful.
Fom - Georgetown, TX
Clif was prompt, professional and friendly. He diagnosed the problem quickly, repaired it on the spot. A+
Grisel - Georgetown, TX
Tyler B came to fix our oven. He was very polite and quick to fix the problem. Thank you Tyler for great work. If needed, will be using Appliances Express in the future.
Mark - Austin, TX
Called on a Monday to report problem. Even with the pandemic, they were able to schedule a repair for 3 days later. Repairman came, fixed, and left. Dryer working fine now.
Matthew - Harker Heights, TX
Process takes a bit of time to get done, but during the COVID-19 time they were still working to take care of customers and being careful and protecting themselves and us while working.
Rebecca - Leander, TX
Top notch service
Wallace - Round Rock, TX
Jack - Austin, TX
All of the 5 Star ratings for these folks actually understate how good they really are. You can TRUST them!
Scott - Austin, TX
Everything was just as expected. On time, kind and knowledgeable people. Great customer experience.
Lisa - Liberty Hill, TX
very professional, quick, courteous, and informative!
Carol - Liberty Hill, TX
Albra - Taylor, TX
Courtesy - Prompt - fixed it the 1st trip
Michael - New Braunfels, TX
Quick, friendly service
Elida - Leander, TX
Professionally and knowledgeable
George - The Hills, TX
Very friendly and professional
Bill - Lakeway, TX
Keith - Salado, TX
Great service, tech was courteous and thorough
Blake - West, TX
Diligent, Thorough and Personable Service
Stephen - Round Rock, TX
David, was very personable yet very professional in researching the problem and finding resolution to the cause of our 17 y.o. GE fridge not cooling properly. He was persistent in finding the wiring map to the unit and testing out all the various parts. Turned out the root of the problem was the main control board - it was no longer communicating to the defroster, which created a wall of ice, restricting air flow. He came prepared by already having parts on hand which was a value-add in bringing the unit back to functioning properly and good as new. This is the 2nd time calling on Appliance Express. The first time was for our dryer - we were satisfied with the service provided then thus called this second time. Appliance Express is our vendor of choice going forward.
Charles - Cedar Park, TX
Did an excellent job
Deborah - Austin, TX
quick, knowledgeable and painless
Gary - Austin, TX
Les - Austin, TX
Timely and complete
Cliff - Horseshoe Bay, TX
Clean, with masks and shoe covers
Good staff, excellent work
Howard - Georgetown, TX
We have been very pleased with our experience with Appliance Express. We first used them last summer, just to order some replacement parts for our dishwasher. Our most recent experience was to fix problems with our washing machine. The office staff are courteous and helpful, and the service technicians are knowledgeable, timely, and informative. We just couldn't ask for any better than we have received!
Ron - Volente, TX
Service men were extremely polite and helpful
Leonard - Pflugerville, TX
David was very helpful and friendly. He explained many things that are not listed in the User Manual and gave advice on what to do and expect in the future. Beside testing the unit he corrected an installation problem. If needed I would ask for him to be the tech that visits my home. Thanks very much David!!! Since it was a Warranty Service I wasn't charged but the quoted service fee seems a little high for people living on Social Security. Maybe consider a Senior Citizens discount.
Turk - Georgetown, TX
I still haven't gotten a receipt.
Kevin Bell Repair of Whirlpool Cooktop
Cynthia - Austin, TX
Your service was top notch with respect to setting up the appointment, the fact that the technician arrived on time and in full safety gear, mask, booties, gloves, and his time efficient and expert repair. There were was little or no diagnosis involved since I related that we had a power outage, electricians had been here to repair wiring to under and over counter lights,and confirm that there was power to the stovetop. I was aghast at the bill for an approximate 40 minute repair, one wire and a new igniter. The labor charge was &179.99 Compared to a service charge of $50 And $144 labor charge for a journeyman electrician and $97.50 for an apprentice for 1.50 hours work each. They also purchased a photo cell and installed it for outdoor lighting during the 1.5 hours. They had already diagnosed the problem when your technician arrived. . While your representative explained the fee clearly and with great attitude, I still feel gouged.
Rose - Georgetown, TX
Wore mask and shoe covers. Great job making me feel secure as a senior. Tyler was kind, caring and very professional.
James - New Braunfels, TX
Service was on time and efficient!
Outstanding Service from Lou at Appliance Express
Joe - Lago Vista, TX
Lou and his assistant (Cayman) where very professional helpful in the repair of the washer.
Frankie - New Braunfels, TX
Cordell - Round Rock, TX
B - Round Rock, TX
The ovens were setting the time b themselves. Applicance express fixed them and did the necessary replacement, all while wearing a mask, gloves and keeping us safe
Kristin - Leander, TX
Very prompt - had their own mask and gloves and booties. Were able to fix problem and gave great suggestions (washer cleaning product)
Gary - Liberty Hill, TX
On time. Courteous, professional. If I would have read the user manual more carefully I could have solved the problem myself!
Barbara - Dripping Springs, TX
Jessica - Copperas Cove, TX
Very pleased came asap fix everything was a awesome company and the man even said hi to my one hundred year old grandfather
David - Harker Heights, TX
One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.
Yuliya - New Braunfels, TX
Excellent service! Noah, our service technician, arrived promptly as scheduled; evaluated the problem and corrected the problem and explained what the problem was.
Thanks for the help!
Kenneth - Georgetown, TX
Danny - Round Rock, TX
Great service , quick and precise.
Solved my problem quickly and efficiently
Becky - Georgetown, TX
Sharon - Horseshoe Bay, TX
fast and efficient
Christine - New Braunfels, TX
He came on time, was able to evaluate the problem quickly and fix it. I still don't know if what he did alleviated the problem. I need ice cream to test it and I don't have it now.
Steph Emery - Cedar Park, TX
Professional, fast, efficient, on time, washer works, and I'm happy!
Stone - Pflugerville, TX
Jane - Austin, TX
Mr. Morales had the needed replacement part and completed the repair promptly in a single visit. He also provided advice on an issue that was very helpful.
Just didn't care
Steven - Round Rock, TX
Repair was totally unacceptable and not representative of appliance express experience in the past.
Thomas - New Braunfels, TX
Robert was outstanding! One time and quickly resolved the problem. Thanks Robert!
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
These guys are so professional
Cynthia - Leander, TX
Every repair person that has been to our home is just ultra professional and helpful.
Refrigerator/freezer not cooling
Charles - Georgetown, TX
My refrigerator quit cooling and a lot of food was is question. I called Appliance Express early on a Monday AM and Paul and Emon were on site withing 4 hours. Fortunately, my problem was a common issue that he even had the part on his truck and was able to have me up and running successfully within 4 hours. In light of Covid -19, they had their masks and gloves on at all time. They are great.
Peter - Lakeway, TX
Great Service-Well pleased!
William - Wimberley, TX
Resolved problem & so happy he had part on truck that was needed to fix broken refrigerator. Only 1 trip needed to resolve the problem.
Good dignosis of problem and excellent results.
Bette - Red Rock, TX
We had a new refrigerator that was not cooling properly. The repairman arrived at the anticipated tme, was able to properly diagnose the problem very quickly and finished the job in a short amount of time. We are very pleased with the performance of the machine and the excellent results we received.
Fixed our Kitchen Aid Fridge
Mike - New Braunfels, TX
Service provider was able to diagnose our problem and had the necessary parts to fix it with just the one service call.
David - Georgetown, TX
VERY GOOD TECHNICIAN WHO UNDERSTOOD OUR PROBLEM AND BEGAN IMMEDIATELY TO CORRECT IT. DEFINITELY WILL CALL APPLIANCE EXPRESS IN THE FUTURE
Keith - Lakeway, TX
Paul - Buda, TX
Brandon is an excellent, competent technician.
Analisia - Georgetown, TX
Service was great!
Jeanie - Austin, TX
Kevin could not have been better. Totally satisfied.
Ashton - Manor, TX
Top notch. Called before and after
Stackable was her/dryer switch
Michele - Canyon Lake, TX
Was impressed with the first person who took our call. We registered our unit and they found it immediately. A technician was scheduled within 4 days out. I received a text confirmation. The day of I received an update on Robert’s ETA and he arrived on time. He was professional and inefficient. Overall I was very impressed with their actions backing up their warranty.
Randy - Salado, TX
Bravo! Excellent, Prompt Service
Richard - Austin, TX
Whirlpool Ice Maker stopped making ice. Called Appliance Express and schedule service call. Technician arrived on time, very professional and polite. Diagnosed the problem, had the part on his truck and job was completed in about 45 minutes. Second time we have used Appliance Express and will do so again in a heart beat. Thank you!
Sandra - Georgetown, TX
Great service! Helpful, knowledgeable, patient and very reasonably priced.
Don - Horseshoe Bay, TX
Very Well Done
Steven - Lakeway, TX
Outstanding service on our Freezer
George - Harker Heights, TX
Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent
Fixed problem a week after it should have been fixed the first time by previous tech.
Earl - Georgetown, TX
Chase did an excellent job.
Bait and Switch Pricing & 3 Different Techs Over 4 Weeks
John - Austin, TX
Appliance Express sent 3 different service technicians over 4 weeks for the same problem. Kevin (1st rep) replaced fuse but didn't run a comprehensive diagnostic. Fuse failed the next day. Brandon (2nd tech) said he knew what needed replacement, but the Office didn't put any parts in his truck. Brandon quoted "around $260 parts and labor." Richard (3rd tech) ran diagnostics, replaced fuse and fan, BUT HE CHARGED $366!! $100 more than Brandon said for exactly the same repair. And Richard NEVER GAVE ME AN INVOICE! Very poor service and extremely disappointing customer experience.
pricey,but great service
Pat - Leander, TX
Linda - Buda, TX
Communication was great easy to setup service
Fridge Area not cooling
Danny - Georgetown, TX
Problem was fixed as far as I can tell. It took a week for someone to service. I don't have a 2nd fridge. Spending $2K for a fridge I would expect it to be more reliable. On had this unit for 3 years.
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite for range with touch screen unresponsive. I found the unit was not connected to WiFi we tried connecting to WiFi for the update but it ended up causing the whole console to lock and allow no use. I replaced the console and the customer brought to my attention a hissing RF burner. I found the electrode not making good contact and the orifice obstructed. Ordering ORF holder(W10867780) ; ordrng 1 W10867780 (holder-orf)
OVEN JENN-AIR JJW3430DS01 "Arrived on site to test unit for unit not getting power, test unit found open thermal fuse, replaced thermal fuse, test unit, unit heating correctly, job complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found compressor oil all in the bottom pan and under the compressor from the broken capped off line coming out of the service port on the compressor. I cleaned all of the oil up and replaced the compressor. I installed a UV drier and low side service tap on the compressor. I vacuumed the system and it held a 30psi vacuum. I charged the system ozs of R134A. I found both the high and low side equalizing at 58psi. I tested the unit and both the high and low side went to 20psi and the compressor sounded like it was in a bind when it reached these pressures. I tried to remove the refrigerant but the complete charge would not come out. I tried isolating the condenser and yoder loop but while unsoldering the high side line at the compressor I found the remaining charge coming out. After getting the line removed from the compressor I removed the line from the 3 way valve to the dr
COOKTOP WHIRLPOOL WFC310S0ES3
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for microwave with door that wont shut all the way. Upon inspection I found the door intermittently not making full contact with the right side interlock. I was able to manipulate the MW door to favor the right side a bit and the light will turn off. I explained to the customer to shut the door with a little more force to engage that interlock. In the event of a call back please send interlock right side. Job complete.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no evidence of air leaks in the unit. Replaced icemaker to prevent double fill issue. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator freezer light not working. Upon further inspection, I found the FC light not working when the door was open. Checked all RC lights and they were operating as designed. I removed and replaced the FC light and tested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site and inspected oven and customer is still experiencing light on randomly at night. Discussed possibilities of a latch issue or a control panel light button issue with customer.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for broken oven door gasket, test unit, found oven door gasket split, replaced oven door gasket, test unit, unit test good, job complete."
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI panel not showing correctly. Tested unit. UI panel is not working properly. Unit is double stacked. Ordered part. Request 2MAN ; ordrng 1 REQUEST (2MAN ) and 1 W11319991 (cntrl-elec)
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite for washer leaking. Upon inspection I found the unit has scuff marks around the front top and side. I put the unit into diagnostics and tested all functions. I could not locate any leaks during the cold and water valve engagement but I found the basket is separating or split into 2 pieces which would cause a major leak in spin. I spoke to techline and they recommended that the Unit will need a new basket and shocks. Techline gave me SR# 7728815625 for reference. Ordering tub & basket assembly (W11287253) shocks (W11316766) x 4 ; ordrng 1 W11287253 (BASKET ASSEMBLY ) and 4 W11316766 (SHOCKS )s
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site and inspected refrigerator and start device is tripping, inspected compressor and found it is hot to the touch. Removed evaporator cover and found no frost pattern. Send pictures to CS & LM refrigerator will need a sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for foods freezing on bottom shelf of fridge. Upon inspection no frost detected. Renter had adjusted temp to lowest setting. Ran temps and all checked good. Checked thermistor in fridge and it was faulty. Replaced thermistor and tested good. Set back to recommended settings. Job complete.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on job for complaints of shelf front came off. Shelf cosmetics not covered under warranty. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KUDR204EPA00 "Arrived on site for customer complaint of unit making rattling noise, found noise coming from condenser vibrating against underneath panel, I installed some sound pads, unit tested good."
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not starting, found unit is thinking the door is open, I replaced door switch, unit still not starting, ordering control board. ; ordrng 1 WD21X24900 (CONTROL)"
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for RC light not coming on when opening left door and not making ice. Found ice maker in off position, turned ice maker on and monitored cycle. Found ice maker working. Found upper hing pin and bushing rounded out. Will need to replace bushing assembly and hinge pin. Found part lookup not correct for parts needed and will need to part research per service manager (CS). Will need to part research hinge pin and bracket (see SD-QuickPic). Collected service fee plus tax. ; ordrng 1 PARTresearch (SEE SD PIC) and 1 W10484913 (hing-bushg) and 1 WP2316804 (SPACER) and 1 WPW10485980 (HINGE ASSEMBLY )"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon arrival found that ice was just jammed in dispensers way. Cleared jam tested unit all tested good. Job Completed.
OVEN WHIRLPOOL WFE525S0HZ1 Arrived on site to install wiring harness and power cabLe to resolve broken wire after control replacement. Replaced harness and power cable (provided by complex). Retested and all is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for no power to DW. Tried running diagnostics and got nothing. Tested hardwire connections at junction box and voltage was too high. Replaced control and explained to customer an electrician would need to repair their breaker that feeds power to dishwasher. Left hardwires capped with wire nuts to ensure electrician doesnt fry the new control. Job complete.
OVEN WHIRLPOOL WFG114SWB0 "Arrived on site replaced door grill ,handle and screws . Door is now opening and closing normally. No other issues found during service . Job complete ."
WASHER MAYTAG WETLV27HW1 Arrived on site for issues with bulk setting . Ran diagnostics . No error codes . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete .
WASHER WHIRLPOOL WTW5005KW0 Arrived on job for complaints of water not filling properly. Ran diagnostics and found no codes all functions working properly. Ran test cycle and washer filling to proper level. Instructed customer on use and care.
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived on site for refrigerator not making ice properly, not dispensing, UI not working, ice buildup on FC evaporator wall and handle coming off. Tested and inspected unit and found failed FC door, UI, control and insert and solenoid, heating element, handle and clip, bi metal, and valve. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 67005340 (DOOR) and 1 67005756 (INSERT) and 1 67006000 (SOLENOID ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WP12575501 (switch- li) and 1 WP67004188 (heater- ev) and 1 WP67004258 (cntrl-elec) and 1 WP67004284 (facade- 5) and 1 WP67004757 (thermostat) and 1 WP67005380 (handle) and 2 WP67006852 (clip)s and 2 WP7101P126-60 (screw)s, states that autho needed"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for cooling issues, upon inspection and talking to customer found out that after initial defrosting of evap, customers fridge had gone back to normal. Watched for full frost pattern on evap. Everything checked out. Complete"
DISHWASHER WHIRLPOOL KDTM704KPS0 "Arrived on site to inspect dishwasher rack rubbing the door gasket. Upon further inspection, I found the upper rack was not seated correctly in the rails. I adjusted and corrected the issue and tested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for oven not working properly. I inspected the unit and work area. I found the oven not installed properly. The oven is not sitting on a shelf and is resting on the front edge of the cabinet leaning backwards putting undue stress on the console. The home builder is going to need to come out and fix the cabinet for the double oven if any more repairs are going to be needed. I found fault codes and symptoms for a failed UI, and the unit not being updated properly. I replaced the UI. The customer will have to call the WiFi team(1-866-333-4591) to setup the WiFi and whirlpool app, and ensure all controls are running on the same software version. Job complete."
RANGE KITCHENAID KFGC558JSS00 Arrived on site and accessed regulator and dual valve. Used gas sniffer and bubble solution to test for leaks. Accessed cooktop manifolds and tested all connections for gas leaks using sniffer and bubble solution. Found no leaks internally from connections. Instructed builder of findings. Job complete
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to test unit for dented panel, test unit, found dented control panel, replaced control panel, no damage at this time. Job complete."
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found right rail stuck on ice bin. Removed ice bin and center divider. Found water that has over flowed ice maker got into rail. Dried water from rail and applied manufacturer approved grease to bearing. Drawer now functioning properly. Instructed customer that if the rail locks up again the center divider will need to be replaced.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and inspected dishwasher door damage on top left side of door.Also discovered the console was damaged in the same area of the panel damage.Removed and replaced the panel.Ordering console to complete the repair.Office to reschedule the appointment with the builder.W11157079- console (black) ordered.Needs more work ; ordrng 1 W11157079 (CONSOLE BLACK)
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator switch popped out. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED9270XW Arrived onsite for unit not heating. Tested unit. Unit not heating. Found that element was bad. Replaced element. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed FC LED light. removed failed part and replaced with new. Tested unit and all operations are normal.No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge leaking in the back, and intermittently not cooling. I inspected the unit and work area. The customer played a video of the noise coming from the unit, it is from ice hitting the evaporator heater. I explained how the unit operates and what that sound is. I found the UI control not preforming defrost as designed. I replaced the control to correct the issue. Unit is operating as designed. Job complete."
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher having a broken clip. Plastic wheel on assembly broke off. Ordered correct wheel assembly for replacement.; ordrng 1 W10888592 (wheel)
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed fan and thermistor harness, installed new. Performed diagnostics mode and switch defrost cycle to automatic. Ran test 4 and monitored operation. All tested good, no water leaks detected.
OVEN JENN-AIR JMW2430IL02 "Arrived on site to test unit for damaged oven door, test unit found damage in lower left front door glass, replaced front door glass, test unit, unit working correctly, ordered J for front of oven, office to reschedule.; saved tckt"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator bottom ice maker still not working. Tested and inspected unit and found ice maker shut off arm not properly installed, when installed found ice maker was in off position. Turned to on position. Tested unit and all operations are normal. No water leaks present at time of service."
MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to install previously diagnosed parts. Found crispy and cracked coatings on transformer wiring. Repalced cap map and diode, as well as transformer. Retested unit and all is working as designed. Checked thermostats and all are working as designed. Unit is properly working at this time. If issue repeats there has to be an unseeable scorch mark or damage to wave guide as high voltage system has fully been replaced. Call complete."
REFRIGERATOR KITCHENAID KBFN502ESS "Arrived on site for air filter falling out of receptacle, used heat gun to widen side clips of air filter so it stays in place. Sent pictures of adjustment to CS. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found control boards are not maintaining temperature properly. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on job for complaints of no light. Checked voltage at inverter board no power. Checked voltage at main control p2-1 why and p3-1 0 voltage. No power supply from main control to inverter. . ; ordrng 1 WPW10739408 (cntrl-elec)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for not heating on cook top and oven . Found wire harness and terminal block burned up . Ordering harness . Call to set return .; ordrng 1 W11416047 (MAIN HARNESS )
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of noise. Removed back to check shocks found broken bolt head from shipping bolts stuck in between frame and back causing noise.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts. Call tech line to register repair SR 7728815626 Bruce. Replaced spin basket. Tested unit all tested good. Job Completed.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher not drying dishes fully. Customer informed me it gets warm, but moisture still sticks on the sides of the unit. Ran through diagnostic cycle and found no errors, and verified heater function. Found rinse aid was not being used. Advised customer to use rinse aid, run hot water first, and to utilize the high temp options for cycles. All is working as designed at this time, instruct only. Call complete."
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to install previous diagnosed part. Powered unit off and on. Performed diagnostics mode and ran factory reset. Cleared error code. Put in bake mode and monitored unit to preheat temperature of 350°. Tested all other operation and found all operation working.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and fill tube failures and the unit no cooling and the drain tube not draining per service pointer W11397260A. I removed and replaced the ice maker/fill tube kit, hv control, drain tube and placed permagum around the fill tube at the back of the unit. Also used silicone to seal gaps around the drain tube. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to diagnose a washer that is not producing tones. Found control panel not operating properly and producing no sound. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit sparking from top, test unit, found broken capacitor and diode, replaced parts, tested unit, unit working correctly, water heats correctly after 1min, no sparks at this time, advised customer to use vent when cooking, job complete."
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for oven not working. I inspected th unit and work area. I found the active hinge broken on the oven door. I found the infinite switch shorted out, and the control damaged. I am ordering all 3 components. The office will reschedule. The control is an expart.; ordrng 1 W11122536 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WPW10299224 (hinge-door)"
RANGE WHIRLPOOL W5CE3024XS00 Arrived on site for cooktop cracked and burner staying on high found cooktop has crack from heat of burner and found failed switch for burner. Ordering needed parts as well as burner in case needed. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10365154 (cooktop) and 1 WP8273992 (elmnt-surf) and 1 WPW10244639 (switch-inf)
COOKTOP WHIRLPOOL GLT3014GQ3 "Arrived on site to diagnose cooktop with stuck valve. On arrival was not able to dislodge valve. Recommend replacement of valve.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect refrigerator not making ice and slow water dispensing. Upon further inspection, I tested the water dispenser and water dispensed as designed. I placed the unit in diagnostics and tested the ice maker in test 120. The ice maker failed. I tested the fill tube in test 97 and the valve was humming but no water was coming out. I disconnected the fill tube at the top hinge and tested again and water dispensed. I am ordering the fill tube assembly, CNOTE-LSO FOR TRAINING and will return with all screened parts. No water leaks observed during service.; ordrng 1 W11223012 (tube-water)"
DRYER ROPER RED4516FW0 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Inspected for water buildup on bottom of FC and RC, none found. Found water leaking underneath on left side of unit. Pulled unit out and found water traces from underneath unit. Found defrost drain pan dry. Poured water in drain pan and monitored for leak in pan. Removed drain line and found not in proper position. Corrected drain line and tested unit. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making clicking noise while spinning. Upon arrival put unit in diagnostics found no error codes. Tested unit with diagnostics tested spring by hand found some change in unit. Ran multiple test found unit not making clicking sound. Leveled unit and tested again. All tested good. Job Completed.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found apartment maintenance has corrected voltage and cleared vents. Took one picture showing airflow meter and temperature showing on multimeter, dryer is operating properly.
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for vent hood not working on speed 3. Inspected unit and work area. Removed control and found when pushing button on control its not making contact. Builder had another vent hood on site and requested to remove control from other and install. Removed control from unit and installed. Tested operation. All tested good. ; ordrng 1 WPW10648474 (CONTROL)
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite for dishwasher not drying dishes. I called techline and butch walked me through the diagnostics process. We determined that the water temperature coming into the unit is not hot enough for optimal performance on the unit and advised customer to let cold water purge from the lines before starting dishwasher. Also advised that rinse aid is important for drying as well Butch gave me SR#7728810527.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived in site for freezer not cooling. When I arrived the customer stated the freezer is cooling again. I inspected the unit and found frost build up on the evaporator cover. I checked diagnostics and found the unit in adaptive defrost instead of basic defrost. I explained the difference in the two defrost modes to the customer. I replaced the UI and set the unit to basic defrost. I spoke to the customer about possible water pooling due to the evaporator defrosting over the next couple of days. Job complete. No water leaks detected.
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site to inspect fridge for poping breaker, upon inspection found the compressor not running, windings for compressor are reading very out of range. Will need to authorize job with American home shield. Office to reschedule ; ordrng 1 2164518 (EVAP) and 1 22550110 (COMPRESOR) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite to install previously diagnosed parts. Upon arrival installed parts and was able to get cover evap off and on with no damage. Tested unit all tested good informed customer to give it 48 hours to get back to temp. Job Completed.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for water pooling under the fridge. I inspected the unit and work area. I found ice build up on the bottom of the fresh food section. I removed the ice, and found the evap tray warped in the middle. The evap tray is not available so I used some permagum to raise the left side the tray will drain properly. I gained access to the drain tube and cleared out debris that was in there. I used my steamer to verify that the drain tube is flow clear with no restriction. Job complete. No water leaks detected."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previously diagnosed parts. Upon arrival used repair kit on bottom which was chipped. Used proxy and tap and let customer know to allow it to sit for the next 4 hours. Job Completed.
DISHWASHER GE PDW7880J01SS Arrived onsite for dishwasher with poor washing performance. Upon inspection I found a powder detergent that had gotten wet but the dispenser door was closed. I ran a diagnostics cycle and found the dispenser opening after 8 secs when the chart called for 75 secs indicating an intermittent failure of the soap dispenser. I found the bottom right side wheels on the lower rack were missing as well. I am ordering Lower rack kit (WD35X21038) dispenser (WD12X10163) upper spray arm (WD35X10054) ; ordrng 1 WD12X10163 (rinse module) and 1 WD35X10054 (kit-mid spray arm hu) and 1 WD35X21038 (dishwasher lower rac)
WASHER MAYTAG MVWB765FW4 "Arrived onsite for garment stuck in agitator. Removed dispenser cap and agitator and found that garment was wrapped around drive shaft. Removed garment, replaced agitator and tested unit. Recalibrated and auto cycled unit to insure functionality. Instructed customer on use and cycle selection. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit not leveled and the doors offset. I attempted to level the unit and found the floor not level. Using a whim, I placed it at the back right wheel and leveled the unit. Removed the remaining protective wrap around the doors and UI. Found blue tape with message, unit moves. The unit does not have any leveling feet to keep it from rolling forward. Left brochure for builder/future customer recommending that they not pull it out from its space due to the shim. No water leaks observed during service, job completed."
COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for LR not working properly. On arrival customer informed me issue is RR burner igniting issues. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head)
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace parts to unit. Customer said unit is working. Tested unit 2 times in quick wash mode. Unit test good. No leaks at this time. Job complete
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was not getting hot on top burners. Found loose connection in terminal block, and also L2 and neutral were switched. Corrected wiring and replaced terminal block. All is working as designed. Call complete."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I replaced the filter head housing and the dispenser pad and spring. I tested the dispenser about 10 times and could not get it to stick on dispense I also found the filter housing was no longer leaking. No leaks detected at time of service and unit is working as designed at this time. Job complete
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site to diagnose refrigerator making no ice. Performed diagnostic and cycle check. Found motor is not turning at all. Jumped inlet valve and verified proper fill. Unit needs new icemaker.
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed refrigerator correctly into enclosure
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KENMORE 106.5113221
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 thats on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnt. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that would not heat. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 (no heat) error code. Placed unit in an auto testing cycle and found the heater not kicking on. Tested continuity through the heater and found it open. Replaced heater and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MHWE201YW00
REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"
REFRIGERATOR KITCHENAID KBFN502EBS01 "Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasnt sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.
MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switchs etc then tested to make sure the switchs and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that were stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps dont resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.
DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete
RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"
UNKNOWN UNKNOWN 0
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWESAUTHO (LOWES AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30 from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"
DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)
WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.
DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didnt resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)
FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."
RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.
DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"
MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesnt heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"
REFRIGERATOR WHIRLPOOL KSSC48QVS10 "Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"
WASHER MAYTAG MVWB765FW1 "Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."