Service History 6 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW00

Near Austin, TX 78746

Luis

Job Details: 05/24/2023

"Called tech support per tech support will need to install a temp logger,ordering temp logger; ordrng 1 Templogger (Temp logger)"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 05/24/2023

Arrived on site to test unit for oven giving fan error. Will order new control board and blowers office to reschedule ; ordrng 1 W11448962 (Control board) and 1 W11598200 (Control board) and 2 W11598119 (Blower)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78746

Luis

Job Details: 05/24/2023

"Arrived on site for no ice. Ran diagnostics found loud noise from damper control,E5 error code on icemaker ordering a new icemaker and damper control; ordrng 1 WPW10479155 (Damper control) and 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Killeen, TX 76541

Tyler

Job Details: 05/24/2023

"Arrived on site for washer needing previously diagnosed drain hose. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found unit not draining now and inspected motor. Found drain motor has new hole that looks to have been blown out from the inside of motor. Also found control burnt and not sending power to motor, will need office to reschedule once availability of control harness and drain motor are available. ; ordrng 1 W11399437 (Drain motor) and 1 W11621183 (Control) and 1 W11591637 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78628

Lou

Job Details: 05/24/2023

"Arrived on site to inspect refrigerator with no power and ice maker and water dispenser not working. Upon further inspection, I found the UI non-responsive. I removed the toeplate and inspected the harness at the bottom left corner of the FC door and found it good. I tested continuity to the harness and found it good. I tested the main control and found it good as well. I am ordering the UI and scheduled return service for 05/29/23. Unit is cooling properly and no water leaks observed during service.; ordrng 1 W11203289 (UI)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Bastrop, TX 78602

Joe Z

Job Details: 05/24/2023

"Arrived on site for ui continuously cycling start up. door is open to be able to access the unit. Upon arrival, inspected unit and display goes from showing Whirlpool, blank screen, the hour glass with do not unplug icons , over and over. Ui is not responding. power cycled unit several times and there is no change. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11600370 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near San Marcos, TX 78666

Andrew

Job Details: 05/24/2023

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs. No signs of refrigerant leaks. Last visit was able to engage evap motors. Now FC evap motor not engaging. Recommend replacing FC motor w/ harness. ordrng 1 W11032800 (Evap motor w/ harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78746

Luis

Job Details: 05/24/2023

Arrived on site. Diagnosed a defective freezer led module per service pointer replaced led module all leds working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Matthew

Job Details: 05/24/2023

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Matthew

Job Details: 05/24/2023

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC97ES0ES03

Near Jonestown, TX 78645

Gerry C

Job Details: 05/24/2023

"WOC97ES0ES03 Arrived to instal previously diagnosed parts. I found the door switch safety linkage had been rubbing on the main part of the microwave cavity and replaced the inner door. Further inspection revealed the entire weight of the unit was resting in the front of the cabinet, causing the door mis-alignment and inability to fully actuate the interlock switches. The incorrect alignment also caused wear of the interlock and I removed and replaced. The error was caused by the switches incorrectly timing and cutting off voltage to the inverter. By replacing the switches, the unit heated at every test with no further parts. The incorrect installation was corrected by adding shims to remove the weight off the front of the unit and subsequently, the rear-ward tilt, causing undue stress in the chassis. Operational test good."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fischer, TX 78623

Kevin

Job Details: 05/24/2023

"Arrived on site and found dryer is not heating, found airflow meter is showing restricted. Took multiple pictures. Found cut off has failed And terminal block was damaged by installers. after replacing it Dryer is heating normally. Recommended that homeowner not use dryer until bent to the exterior has been cleared/cleaned, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Holland, TX 76534

David Z

Job Details: 05/24/2023

"Arrived on site to follow up on sealed system repair on refrigerator that had lost cooling. Pierced system and found pressure present, no leak indicated. Evacuated system and replaced compressor and dryer. Vaccuumed unit and verified good pressures. Charged unit, but bottle ran out at 33g. Returning 5/25 to add remaining 35g. Unit working as designed once proper charge is achieved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Temple, TX 76502

David Z

Job Details: 05/24/2023

"Arrived on site to follow up on refrigerator that wasn't cooling. On arrival found that the unit is cooling, but freezer has never made it to temp or made ice. Found compressor running at proper temps, but unit feels undercharged. Spoke with TG who said his bottle was low and may not have gotten a fully accurate charge. I evacuated and tested the system with nitrogen. Found no pressure loss. Vacuumed and charged the system to mfr specs exactly. Unit should hit temp at this point. Repair completed."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Austin, TX 78722

Joe Z

Job Details: 05/24/2023

Arrived onsite to install previously ordered parts. Replaced control W11629601 and harness w11028053. Test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78744

Joe Z

Job Details: 05/24/2023

Arrived on site for unit filling with water without being turned on. Upon arrival inspected unit and valve is weeping even with power to unit shut off. Need to replace valve. Replaced valve W11175771. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Temple, TX 76502

David Z

Job Details: 05/24/2023

"Arrived on site to replace control, latch and UI to resolve latch issues. Replaced latch and control. Found UI DOA and unusable. Tested unit without it and confirmed proper function. Unit working properly at this time. Repair completed."

We serviced a

LG DRYER

Model DLGx3251w

Near Austin, TX 78751

Matthew

Job Details: 05/24/2023

Arrived onsite for parts drop off. Dropped off parts for customer. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Austin, TX 78745

Matthew

Job Details: 05/24/2023

Arrive onsite to replace cracked cooktop. Replaced class cooktop and tested all burners. Unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manchaca, TX 78748

Matthew

Job Details: 05/24/2023

"Arrived onsite to replace faulty parts. Replaced friction pads, brackets and stops. Unit is functioning properly. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JUDFP242HX11

Near Austin, TX 78749

Matthew

Job Details: 05/24/2023

"Arrived onsite to replace display per Whirlpool tech line recommendations. Replaced display and tested. Unit is functioning properly, flickering stopped. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78628

Lou

Job Details: 05/24/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the heating components failures, I removed and replaced the magnetron, capacitor, and diode and tested. Unit is operating as designed. Once I had the unit reassembled and mounted back on the wall, I retested and it continues to operate as designed. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM3

Near Cedar Park, TX 78613

Kimo

Job Details: 05/24/2023

Arrived onsite for a DW that is not draining. Upon arrival I tested the unit and found that the unit would not drain. Upon further inspection I found the the drain hose was clogged. I cleared the clogged from the hose and tested unit again and found that the unit is now operating as designed job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Waco, TX 76705

Jonathan M

Job Details: 05/24/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Check voltage going to the icebox facia and found 12.1 V DC going to the heater. Replaced the facia heater and ice door and tested the unit. The end of the school in an operating as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Seguin, TX 78155

Andrey

Job Details: 05/24/2023

"Arrived on site to test unit for not operating properly, tested unit found motor buzzing but not engaging, unit has a failed capacitor, stated to customer that unit is out of warranty and only a concession for diagnosis was provided, customer stated that they have extended warranty, advised customer to call extended warranty and schedule service, at this time job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fischer, TX 78623

Kevin

Job Details: 05/24/2023

"Arrived on site and found washer will enter diagnostic cycle but lid lock will not engage, lid lock has already been replaced by previous technician and now replaced control ordered by previous technician. After replacing ran automatic test again and lid lock engaged and completed diagnostic cycle, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Kevin

Job Details: 05/24/2023

"Arrived on site and found customer experiences set time jumping and power loss notifications but oven has always run when bake is set. Set oven to heat and it is working properly, Spoke with tech line and they recommended replacing control board anyway and that customer connect oven to Wi-Fi to receive software updates which may be affecting usage job complete, 7736483914"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/24/2023

"Arrived on site to test unit for RC not cooling. Found evap motor not engaging. Eric owe receiving proper voltage to evap motor connection. Replaced motor, unit now working as designed. Unit not connected to water. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/24/2023

Arrived on site to test unit for door not sealing properly. Found center of FC gasket was not sealing. Filled gap between liner and cabinet with silicone and formed gasket with heat gun. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/24/2023

Arrived on site to test unit for not drying properly. Found error f2e1(hmi stuck button). Replaced console for acting erratic. Ran ventilation test and unit failed. Checked exterior vent and found lint build up. Showed customer on exterior and advised ventilation would need to be cleared out. Also advised against use till cleared to prevent damage to unit components. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/24/2023

Arrrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival reconfirmed issue and installed heating asm. Reassembled and tested 7nit and found 7nit could defrost in diagnostics. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Killeen, TX 76549

Tyler

Job Details: 05/24/2023

"Arrived on site for washer needing previously diagnosed control, valve, pump, harness, and cap. Upon arrival reconfirmed issue and installed all parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Kevin

Job Details: 05/24/2023

"Arrived on site and inspected refrigerator and found evaporator is frosted over, found brown wire Is loose in connector, took one picture. After resetting wire confirmed heater operation through diagnostic cycle, took one picture. Recommend ed to homeowner that refrigerator be allowed to defrost over the next two days. After that it should be working properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Killeen, TX 76549

Tyler

Job Details: 05/24/2023

"Arrived on site for washer needing cabinet and suspension rebuild. Upon arrival found unit in garage and installed cabinet, rear panel, brace, and rods. Reassembled unit. Double checked tubes, hardware, wiring, and fill tubes and pressure hose to make sure unit wouldnt leak once installed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Berlin, TX 78155

Andrey

Job Details: 05/24/2023

"Arrived on site to replace previously diagnosed control, UI and heater with harness assembly, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Seguin, TX 78155

Andrey

Job Details: 05/24/2023

"Arrived on site to replace previously diagnosed top rack, dispenser,stops and front panel, top rack was provided to customer by whirlpool, replaced top rack, stops, dispenser and front panel, tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Austin, TX 78757

Scott

Job Details: 05/24/2023

"Arrived on site for washer making a lot of noise . Found a clip from coat handler had gotten under unit making all the noise . Removed belt guard , removed clip . All looked in normal shape . Ran diagnostics all checked normal. No error codes . No water leaks detected at this time . Job complete ."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS00

Near Austin, TX 78746

Scott

Job Details: 05/24/2023

"Arrived on site ,replaced switch harness. Tested burners. All are lighting properly and knobs are lighting up. No gas leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Hutto, TX 78634

Vincent

Job Details: 05/24/2023

"Arrived on site to install parts previously diagnosed. Install and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, TX 78634

Vincent

Job Details: 05/24/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Seguin, TX 78155

Andrey

Job Details: 05/24/2023

"Arrived on site to test unit for not compacting, tested unit found start button mechanism inside controller popped out from housing causing is not to engage, put button back into place and assembled controller, tested, unit is now running as designed, if issue comes back in the future control will need to be replaced, at this time job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hutto, TX 78634

Vincent

Job Details: 05/24/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was while agitating unit would make noises. Tested unit and found the belt stretch out and the cam deformed. I replaced both a re-tested. Unit is now operating as designed. No leaks where observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seguin, TX 78155

Andrey

Job Details: 05/24/2023

"Arrived on site to test unit for gasket not sealing, tested unit found top FC gasket not sealing properly creating moisture above ice maker, used heat gun to mold gasket properly, inspected FC and RC, both gaskets are now sealing properly, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kyle, TX 78640

Kevin

Job Details: 05/24/2023

"Arrived on site and found ice production is good, customer had replaced water filter but it was not in all the way and after they redid it is starting making ice. Confirmed operation by running test 57 and test 45 and both passed, job complete took pictures"

We serviced a

MAYTAG WASHER

Model WTW5005KW0

Near Round Rock, TX 78664

Vincent

Job Details: 05/24/2023

Arrived on site to install parts previously diagnosed. Installed all parts needed and tested unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Briarcliff, TX 78669

Luis

Job Details: 05/24/2023

"Arrived on site for no ice. Ran diagnostics recirculating pump not powering on diagnosed a defective pump,replaced pump ran diagnostics all test passed. ; used 1 W11542867 (Pump) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS0

Near Cedar Park, TX 78613

Kimo

Job Details: 05/24/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found that the unit operates as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Belton, TX 76513

Jonathan M

Job Details: 05/24/2023

"I dont say for a refrigerator thats making a vibrating sound intermittently during operation. Inspected unit and work area. Did confirm the customers complaint and it sounded like it was coming from the evaporator area removed the freezer, evaporator, cover and found the noise not coming from the evaporator motor assembly. Found the noise was being made regardless of whether the evaporator fan was running or not. Pushed on the side of the refrigerator and found the noise stop. Checked all refrigerant lines and found two refrigerant lines touching. I separated the refrigerant lines and tested the unit. Still had slight vibration sounds coming from the unit. Adjusted the feet and found the unit stopping the noise. Did advise the customer on how to adjust his refrigerator in case of unlevel surfaces. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model KODE507ESS20

Near Austin, TX 78746

Scott

Job Details: 05/24/2023

Arrived on site for oven not heating . Found unit was in demo mode. Changed mode and ran preheat . Both units are heating properly . Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Scott

Job Details: 05/24/2023

Arrived on site for poor ice production . Ran harvest test . Found IM was hanging up. Replaced ice maker . Ran harvest test and all checked normal. No water leaks detected at this time

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, TX 78703

Scott

Job Details: 05/24/2023

"Arrived on site , replaced gearcase,slider ,clutch,stator, rotor, slider ,washplate, spanner nut , and bolt . Ran calibration and wash tests . All checked normal. No water leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78728

Wesley

Job Details: 05/24/2023

Arrived onsite and found unit freezing some vegetation occasionally. Customer unaware of design of vent system resulting in over stuffing and air trapping possibly causing air blockage and freezing back flow. Advised customer on design and how to adjust temp setting based on actual internal temp average. All checks good. Customer will correct and monitor for improvement.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78738

Leonardo

Job Details: 05/24/2023

Arrived on site to test unit for both front burner not igniting correctly. Test unit and adjusted burner heads test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78717

Paul

Job Details: 05/24/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the ice door was not closing and sealing correctly. I replaced the ice door and tested it. The door is sealing properly now. I removed all the ice build up from the FC and all the water from inside the RC. I found a large air gap on the left side of the RC door gasket and a air gap at the top right side of the FC. I heated the gaskets and formed them to seal properly. I used sealant and closed a gap at the top and bottom of the center mullion. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78729

Paul

Job Details: 05/24/2023

Arrived onsite for a dishwasher with the door falling down. I found the friction pads broken. I replaced the pads and the door is working as designed. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Leander, TX 78641

Lou

Job Details: 05/24/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the center burner valve and burner caps and tested. The unit is operating as designed. Using my liquid gas leak detector, I checked the gas connections and found no leaks. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, TX 78641

Lou

Job Details: 05/24/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped midway through a cycle as the ice tray was upside down. I placed the unit in diagnostics and tested the ice maker in test 120 and it continued to fail. I cycled power to,the u;it and retested and this time the UI display showed E4-multiple errors. I removed and replaced the ice maker and retested in test 120 and the ice maker harvested as designed. I tested the fill tube in test 97 and the tray filled with water. I cycled power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, TX 78628

Lou

Job Details: 05/24/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI and tested the unit. Unit is operating as designed. I made recommendations for use and care (wrapping food in foil or steam bag and open door fully and sliding food all the way out before opening foil or steam bag). Contacted techline and spoke to Leon and advised of the issue and my repairs from previous diagnosis and my recommendations to the customer. Leon documented info and provided SR#7736482696. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Harker Heights, TX 76548

David Z

Job Details: 05/24/2023

Arrived on site to replace auger motor to resolve locked up motor. Replaced and tested unit. Verified unit working as designed and dispensing ice. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78703

Scott

Job Details: 05/24/2023

Arrived on site replaced conrtol and wire harnes . Ran calibration and diagnostics wash all checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Pflugerville, TX 78660

Kimo

Job Details: 05/24/2023

"Arrived onsite for a dryer that is making noise when in use and the door doesnt close properly. Upon inspection I found that the door was sagging a little bit but the hinge itself was not damaged the customer will have to close the door firmly, and the noise was caused by a loose screw in the inside door that I tightened up and then tested the unit and found the unit operating as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pflugerville, TX 78660

Kimo

Job Details: 05/24/2023

Arrived onsite for a range with a warped warming drawer. Upon arrival I adjusted the drawer and found that is is fitting perfectly now.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

David Z

Job Details: 05/24/2023

Arrived on site to diagnose microwave not starting cycles. Tested unit after firmly closing door with a cup or water present. Verified unit heating and rotating. Advised builder to make sure door is closed firmly to trigger the interlock in the right side. Unit now working as designed. Call complete.

We serviced a

GE REFRIGERATOR

Model GSH22KGMBWW

Near Georgetown, TX 78633

David Z

Job Details: 05/24/2023

Arrived on site to diagnose refrigerator that had lost cooling in RC. Examined the damper and found it had frozen moisture keeping it sealed. Replaced the damper and sealed with silicon instead of permagum. Verified good seal. Replaced part under parts warranty. No charge. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78734

Luis

Job Details: 05/24/2023

"Arrived on site. Ice not freezing and soft ice cream,checked evaporator sections no dye found removed compressor cover found dye at manufacture weld joints in drier,replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 4 no traces of dye or leak at 4-4 or 4-5 test"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78746

Luis

Job Details: 05/24/2023

"Arrived on site for a defective drain pump. Removed unit from enclosure found water has been dripping from supply line uploaded picture informed customer to have line replaced,tightened connections at water line no visible leaks. Installed a new drain pump ran water through pump water drained no leaks at tubing or connections ran diagnostics all test passed."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Killeen, TX 76542

Tyler

Job Details: 05/24/2023

Arrived on site for dryer burning and not turning drum. Upon arrival confirm3d issue and found motor getting power but locking up. Called safety team and reported findings Sr#7736452178. Replaced motor and reassembled and tested unit. Found dryer working as designed without any burning smell or other failures. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 05/24/2023

Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78633

David Z

Job Details: 05/24/2023

"Arrived on site to follow up on dishwasher trupping breaker. On arrival found breaker flipped. I reset and checked errors. Found F9E1, F7E1, F10E2, F8E2. Unit would not do anything except drain at first. After several resets the unit finally starting filling. Wash motor would not run again. Swapped controls to test and still found no wash motor engagement. Advised customer we need to replace the wash motor due to electrical issues. Customer does not want to move forward with any other repairs on the unit and will replace. Customer request office to follow up with them. CAll complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Marble Falls, TX 78654

Gerry C

Job Details: 05/24/2023

KOCE500ESS22 Arrived to instal previously diagnosed and ordered part. I removed and replaced the outer oven door and tested. Operational test good.

We serviced a

JENN-AIR RANGE

Model JDRP648HM01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 05/24/2023

JDRP648HM01 Arrived to drop off part. I gave the customer the part and did not access the unit.

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Leander, TX 78645

Maurice R

Job Details: 05/24/2023

"Arrived onsite for oven with error F9E0. On arrival I went and flipped the breaker off for 1 minute, went inside and the unit was backup and running. I asked the customer if this happened during one of the storms. They said yes. I informed them that 90% of time that error shows up when power drops and comes right back on like during a thunderstorm."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Point Venture, TX 78645

Maurice R

Job Details: 05/24/2023

"Arrived onsite for refrigerator not dispensing water. On inspection I pulled the filter out and the water started to work, i reinstalled the filter and the water was not working again. I called the home owner to let them know what I had found left VM."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Leander, TX 78641

Maurice R

Job Details: 05/24/2023

"Arrived onsite for refrigerator not cooling. The unit was not plugged in and it was in the shop, I plugged it in and the compressor came on. The unit started cooling and I found there a lot of water in the drain pan. It looks like the unit had been froze up and defrosted you could tell by all the water in the drain pan. The unit was cooling, it was down to 40? when I left. I found there was a gap between the RC liner and the frame, I sealed the gap."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, TX 78641

Maurice R

Job Details: 05/24/2023

Arrived onsite for DW ui not working properly. On inspection the tough and normal buttons were not working. I checked the polarity of the unit at the junction box and everything was good. I replaced the control and ui at the same time. The tough and normal button are working now. The issue is that from previous tech have changed the control and the ui to try in fix the issue and the ui last about 2 weeks before the issue comes back. Not sure the other tech switched the control and the ui at the same time. If they did there is a deeper problem. The unit is only a few months old. Called and talked with TJ to see if there was a solution for this issue. He said there are no known issues at this time with parts we were installing. No water leaks detected during service

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Leander, TX 78641

Maurice R

Job Details: 05/24/2023

Arrived onsite for vent hood light not staying on. On inspection the button when pushed did latch on due to the switch being to far back. Gain access to the switch and 1 of the screws were lose allowing the button to move back when push on I tighten the screw and reassembled the unit. It is working as designed now. The lights stay on.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Maurice R

Job Details: 05/24/2023

"Arrived onsite for dishwasher not working. On inspection found error F4E3. The error is motor failure, ran the unit in diagnostics mode and the motor never came on. Installed a new motor and retested, the unit is operating as designed. No warranty leaks detected during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Austin, TX 78704

Matthew

Job Details: 05/24/2023

Arrived onsite for damaged panels. Replaced damaged compressor compartment cover and front panel. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Austin, TX 78704

Matthew

Job Details: 05/24/2023

Unit A. Arrived onsite for unit not latching and not starting a cycle. Inspected and found failed strike. Replaced strike. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Smithville, TX 78957

Joe Z

Job Details: 05/24/2023

Arrived on site to install previously ordered part. Replaced water valve. Test unit and is now operating as designed. No leaks present at this time. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Austin, TX 78704

Matthew

Job Details: 05/24/2023

Arrived onsite for unit not making ice. Upon arrival inspected unit. Ran test 96 and confirmed valve is functioning but no water to ice tray. Ice maker motor is cycling properly. Tested and found failed fill tube heater. Replaced and tested. Unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Niederwald, TX 78640

Kevin

Job Details: 05/24/2023

"Arrived on site and found no ice production, found freezer temperature it is showing 13? removed evaporator cover and found Frost pattern is good but there is ice on the left-hand side of evaporator blocking airflow to icemaker, took pictures. Used steamer to remove ice buildup and requested the customer continue to monitor for correct operation of the next several days, job complete"

We serviced a

JENN-AIR OVEN

Model JJW2430LL00

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/24/2023

Arrived on site to test unit for no power. Found unit receiving proper voltage. Found console not connected. Secured connections and installed zip ties to ensure connection doesnt pop out of place. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, TX 78641

Kimo

Job Details: 05/23/2023

Arrived onsite for a wall oven the has no power. Upon inspection I found that they was no power going into the unit at all I checked the that breaker was not tripped I found that it was not but I reset it anyway and tested again and tested l1 and l2 and found no power still. I advised the customer to check the oven circuit.

We serviced a

GE REFRIGERATOR

Model PSB42LSRBBV

Near Georgetown, TX 78633

Lou

Job Details: 05/23/2023

"Arrived on site to,install previously diagnosed and ordered parts. Due to the compressor failure, I led and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 8.11oz of R134a refrigerant and monitored pressures. Pressures held good and unit is beginning to cool. No water leaks observed during service, job completed. I recommended they allow the unit to cool for 48 hours before placing items back inside."

We serviced a

MAYTAG DRYER

Model MED6000AW0

Near Belton, TX 76513

David Z

Job Details: 05/23/2023

"Arrived on site to diagnose dryer that is not heating at all. Examined unit and found the heating element ruptured. Provided estimate for new heating element. Replaced heater and vacuumed unit out. Tested unit and confirmed proper function. Customer advised they need to clean the vent to prevent any more issues, large lint buildup was present. Repair completed."

We serviced a

KENMORE WASHER

Model 110.2125211

Near Georgetown, TX 78626

Lou

Job Details: 05/23/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, cam and belt failures, I removed and replaced the mentioned parts and calibrated. Tested the unit and found the actuator has failed as well. I removed and replaced the actuator and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78749

Luis

Job Details: 05/23/2023

"Arrived on site. Replaced deli harness,replaced freezer evaporator fan motor that includes defrost thermistors,powered unit on ran diagnostics all test passed deli ui working as designed.

We serviced a

LG REFRIGERATOR

Model LSXS26366S/02

Near Round Rock, TX 78681

Vincent

Job Details: 05/23/2023

"Arrived on site for LG refrigerator, inspected unit and work area. Customers complaint was unit not cooling. At arrival unit is on and running, compressor was humming and fans are also operating. No signs of defrost witch means the sealed system has failed and will need to be repaired. Customer has decided to no proceed with repairs. /

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near The Hills, TX 78738

Luis

Job Details: 05/23/2023

"Arrived on site for no water or ice. Tested water dispenser no water dispensing,test measure fill same issue no power to valve,power cycled unit same issue,deli control working correctly,ran diagnostics tested paddle test passed tested force fill working. Exited diagnostics water dispenser working possible issue with controls ran icemaker test passed harvest ran fill failed. Advised customer on replacing controls and heater or just the fill tub heater customer will call into the office if they approve repair.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDP01FLSS3

Near Lakeway, TX 78734

Kevin

Job Details: 05/23/2023

"Arrived on site and inspected dishwasher and found right hand side linkage pulleys have broken off of mounting point on dishwasher. After replacement door is working properly. job complete"

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Lakeway, TX 78734

Kevin

Job Details: 05/23/2023

Arrived on site and and found Customer complaint was this is the noisiest washer theyve ever owned. Previous washer in the home was 20 years old. Set washer into a diagnostic cycle and didnt find any saved error codes. ran all functions manually and discussed what every noise is And its related function with customer. Discussed correct loading for this model and detergent usage. Washer is operating as designed documented with tech line. 7736475727

We serviced a

WHIRLPOOL WASHER

Model Wtw7500gc2

Near Killeen, TX 76543

Tyler

Job Details: 05/23/2023

"Arrived on site for washer making abnormal noise during agitation. Upon arrival confirmed sound during agitation. Found no errors in diagnostics, and found no voltage issues. Inspected rotor stator and slider but found no cracks, breaks, or oil leaks. Retested unit in multiple cycles but couldnt replicate noise. Instructed customer to let us know if issue returned.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Elgin, TX 78621

Joe Z

Job Details: 05/23/2023

Arrived on site for not heating. Upon arrival test unit. Unit tumbles but does not heat. Did polarity test and test failed. There is no voltage from L1-N. Showed readings to customer and Uploaded picture on SD. L2-N is correct with 119v. Customer signed incoming voltage waiver

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Cedar Park, TX 78613

Kimo

Job Details: 05/23/2023

Arrived onsite for a MW that is not heating. Upon inspection I found that the diode had failed. I installed the diode correctly this time and tested the unit using a resettable fuse and found the unit operating as designed. I am ordering a fuse and setting return

We serviced a

WHIRLPOOL DRYER

Model MGD5500FW0

Near Elgin, TX 78621

Joe Z

Job Details: 05/23/2023

Arrived on site for kerosene smell. Upon arrival inspected unit. There are no gas leaks detected. Test unit and operates correctly. Found that home had lots of staining and varnishing done. The kerosene smell is from chemicals used during home improvement work. Customer states that the smell has slowed. Let customer know that the smell will eventually pass. Unit is operating as designed. Job complete.

We serviced a

GE REFRIGERATOR

Model ZISB42DCA

Near Georgetown, TX 78633

Gerry C

Job Details: 05/23/2023

"ZISB42DCA Arrived to inspect no ice. The customer said the unit made about ten cubes, shortly after the sealed system repair, but then never produced any again. I found the FC at 25?, too warm for production and the RC at 41?. I found pressures were outside of expected ranges and after 20 min. at rest, the system was still 20psi on the high side. Frost pattern was minimal and only at the entry point. Office to schedule return service for sealed system. No leaks observed during service. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Austin, TX 78725

Matthew

Job Details: 05/23/2023

Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit room temperature in both compartments. Checked amp draw on compressor and was .4amps. Checked pressures and was 10psi. Inspected compressor and evaporator compartment and found no signs of dye. Ran nitrogen through unit and found leak at center divider. Removed hinge screw and found screw covered in dye and dye underneath hinge . Called tech line for assistance. Spoke to Andrew SR#7736478302. Submitting pictures. Submitted for review. Whirlpool will contact customer within 3 business dayS

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Manchaca, TX 78652

Scott

Job Details: 05/23/2023

Arrived on site for upper rack falling down . Found left front wheel assembly wheel broken off and not staying in track. ordrng 1 WPW10571738 (Wheel)

We serviced a

KENMORE WASHER

Model 417.6171251

Near Elgin, TX 78621

Joe Z

Job Details: 05/23/2023

"Arrived on site for lid not locking. Upon arrival test unit and selector knob is not responding. Removed console to access controls. Cleared lint build up from controls board. Found a loose connection. Secured all connections. Test unit and knob now responds. Started several cycles , lid latches and cycles begin every time. Unit is operating as designed. Job complete