Arrived on site for f9 e1 error code long drain and f6 e1 communication error. Inspected unit even in test cycle unit was acting weird notvallowing me to run a test cycle would only show error codes and drain would just run. Replaced control and tested unit is still not functioning properly not allowing me to get into diagnostics communication error. Ordering ui for communication error . Spoke with MZ he informed me error code f6 e1 is a ui error. Ordering part office to reschedule .; ordrng 1 W11294806 (Ui)

"Arrived on site for washer, making it loud noise during agitation. On arrival confirmed failure and upon further inspection, I found the belt stretched out and wearing down on the cam. Replaced W11239857 belt And found washer, working as designed with no leaks, call complete"

Arrived onsite to inspect oven control temp change temp not working upon further inspection replaced control Wpw10502613 tested unit at 350 unit is working as designed

"Arrived onsite to inspect dishwasher not functioning correctly, normal key and quick cycle. Key are not responding upon further inspection found no errors ran diagnostics found no errors replaced control & console W11629914 W11622500 ran diagnostics again found f7e2 motor failure ordering parts W11460946 customer not available for signature office to schedule ; ordrng 1 W11460946 (Motor pump)"

"Arrived on site to test unit for not draining. Upon arrival engaged drain cycle, drain pump engaged but no water was removed. Inspected disposal and found drain plug has not been knocked out. Removed drain plug and reconnected drain hose, ran a cycle and unit is now draining properly. No one on site for signature. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to follow up on refrigerator not producing any ice. I examined the unit and found the ice bin was actually full of ice. Unit was in defrost so I couldn't get a good temp read. Icemaker cycled as well. Called Jeremy and advised we would have to have the unit in a failure state and rediagnose since unit has a full ice bin. No parts changed or repairs made. Noone on site to sign for ticket. Call completed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet valve and tested the unit. The unit began to dispense water as designed with no leaks present during operation. Call complete. WPW10238100

"Arrived on site for making noise. Upon arrival, ran diagnostics and get F3-E2 pressure system fault. Found noise is drain pump running continuously. Need to replace control. Replaced control W11607637. Test unit by running a normal wash cycle and unit is operating as designed. No leaks present. Job complete"

"Arrived on site for washer pump running. Possible bulletin W11766193. Verified data info. No leaks at valves. Blew through pressure switch to ensure it is not clogged, kinked or restricted. Unit does qualify for service bulletin with pump running after cycle. Replaced control board. Ran calibration. Ran automatic test cycle. All components pass. Call complete"

Arrived onsite to inspect dishwasher control not responding replaced control W11683480 tested unit cycles ran diagnostics again unit is working as designed no leaks observed during service

Arrived on site to test unit for noise and RC not cooling properly. Found damper control not opening properly and clicking aggressively. Recommend damper replacement. Office to reschedule. ; O-emld tckt

"Arrived on site to replace previously diagnosed part. Upon arrival removed protective wrapping and found new filter has damage. Documented in SD. Will need to reorder filter. No one on site for signature. Ordering part, no parts installed, rescheduled for 05/16.; ordrng 1 W11100653 (Filter)"

Arrived onsite to inspect refrigerator icemaker not working upon further inspection found icemaker is not testing will not turn on replaced W11729596 tested icemaker unit is working as designed no leaks observed during service

Arrived onsite to inspect range tripping breaker upon further inspection found both range & dryer are tripped tried unplugging dryer range is still tripping & will not stay on nor will the dryer there is a miswire or bad breaker can not verified voltage breaker will not stay on advised customer on findings they will need to get in touch with builder for the electrical issue called safety with findings sr#7741507133 also called techline sr#774sr#77415 with findings

"Arrived onsite for drain pump continuing to run. On arrival unit was unplugged. Powered and tested. Found control failure, pressure system fault. Replaced control and tested. Unit is now functioning properly. Advised customer on proper detergent level use"

"Arrived onsite for unit agitator bolt backing out. Found bolt not tightened. Replaced bolt, added locktight and tightened. Found bolt backed out when fleece blanket eas washed. Material does absorb lots of water and may be to heavy when agitator moves, causing bolt to back out. Advised customer on load size."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit drains but water splashes under the sink. Inspected under the sink and found the drain hose has disconnected from the disposal causing all draining water to splash out. Secured hose with a clamp and tested unit, unit no longer leaks. Advised management if issue reoccurs to replace hose with a longer one. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for cooktop needing w10823711 burner. On arrival confirmed issue and installed part. Tested unit and found it working as designed. Call complete

"Arrived onsite for chatter and splatter with water dispensing and found unit filter not seated, removed and reseated filter to restore function. Unit is now operating as designed. No parts."

Arrived onsite for unit needing tub nut replaced. Replaced and tested. Found suspension shot. Replaced suspension. Tested and unit is now functioning properly. Job complete

"Arrived on site 5407 for control stuck in emergency drain. Found unit and verified symptom. Replaced control for failed air trap issue. Calibrated control, unit is now operating as designed. W11607637."

Arrived on-site for damaged refrigerator. Found the cover on the back has a bad dent. No mechanical parts are damaged. Took picture of the damage.

"Arrived on site for cracked lid. Upon arrival, inspected unit and found lid has cracked at left hinge corner. Replaced both left and right hinges WP8572974, WP8563965 and lid W11256781. Unit is operating as designed. Job complete"

Arrived on-site for washer not draining properly. Found unit is draining and spinning. Ran factory diagnostics and didn't get any codes. Customer said that the clothes are very wet when the cycle is complete. Couldn't replicate the issue. Replaced control(w11549931) and cycled unit. Everything is working as designed.

"Arrived on site for washer not working, found f8e1. Tested water valves and they are both working properly. Sw found the actuator was the wrong part. Blew and verified pressure hose is clear. Replaced actuator and control board. Recalibrated. Ran automatic test cycle and all components pass. Tested with load of laundry. Unit did not go pass sense. It stopped filling. Retested valves and now hot works but cold does not. Replaced water valve. Tested. Retan with clothes. Now unit keeps filling as normal. Call complete"

"Arrived onsite for unit not drying. Found poor airflow and burnt element, no continuity. Replaced element and tested. Unit is now operating as designed. WP8544771"

Located in Paradiso Villas. Arrived on site for ice clumping together and leaking from dispenser. Found dispenser door is stuck open. Removed dispenser. Replaced dispenser door motor and dispenser door. Verified operarion. Call complete.

"Arrived on site to test the unit for a gas smell when the oven is in use. Removed the bake burner cover to access the burner and started the oven to preheat. Found that only half of the burner was igniting initially, while the other half was releasing gas for approximately 4 seconds before igniting, which caused the gas smell. Adjusted the choke on the bake burner and retested the unit. The burner now ignites immediately and evenly all the way around. Job complete."

Arrived on-site for bad gasket. Verified the issue and installed new gasket (w11542153) took pictures.

"Arrived on site for certain buttons on console not working. Upon arrival, found Normal and Express not working. Proceeded to inspect door seal and checks good. Upon closer inspection, found rectangle rubber adhesive seal on vent lighted upward causing outer door to not seal to the vent gasket. Proceeded to replace W11649995 vent and W11622500 console. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leak detected at this time"

Arrived onsite for washer finishing spin but no drain. Customer stated it was when she was trying to wash and bulky blanket. I ran a diagnostics test and unit operated as designed. Suspension checked good. No gearcase oil. Customer showed a video of what occurred and the video indicated the control was wigging out and staying stuck on drain for a while. Drain pump tested good. I replaced the control and calibrated the unit. I went over loading and advised to take the bulky blanket to the laundromat as it barely clears the basket from the top. Unit operates as designed at time of service. No leaks. Call complete. Installed W11657965 Control Board.

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WP8507P234-60 control board and WP7406P430-60 broiler. Tested unit and now is functioning as designed."

Arrived on site to resolve noise freezer compartment / icemaker. Found icemaker fill has been running down the back of the FC. Installed fill tube extension and sealed it to the liner with silicon. Verified unit no longer leaking on fill. Parts used - WPW10496649. Call completed.

"Arrived on site ,replaced legs . Ran calibration and test wash . Found tub had some play in inner basket . Replaced hub and suspension .W10528947, WPW10687506.W11130362. Ran calibration and test wash . All. Checked normal. No water leaks detected at time of service. Job complete"

"Arrived onsite for washer screeching. Upon arrival customer was doing a load of laundry and no screeching was occurring. I looked underneath the unit and found no gearcase oil present however, i did find the cam to have black markings and the belt to be loose. I replaced the cam and belt and unit now sounds as designed. No leaks present. Call complete. Installed W10721967 Splutch Assm W and W11239857 Belt."

Arrived on-site to install ordered parts. Installed control(w11748897) and tested unit. Everything is working as designed.

Arrived on site to test unit for not cooling. Found compressor attempting to engage but shifting of after 5 seconds. Temporarily replaced start device and run cap. Found compressor is seized. Found condenser motor not engaging. Recommending compressor and condenser motor. Needing 2hrsvon return visit. Unit is r134a. Office to reschedule. ; ordrng 1 W11209866 (Compressor) and 1 W11613295 (Condenser motor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

"Arrived on site to inspect microwave shutting off on it own and also ocassionally burning the top of food while using bake.I placed the unit into diagnostics and observed no error codes observed. I tested component activation and found no issues with any components. The customer advised that whenever the unit lost power or reset itself was during standby and not in use. I informed the customer that at this time, no defects can be found with the unit. I advised the customer on cook settings and provided the control guide and user manual."

Arrived onsite to inspect washer not completing wash cycles upon further inspection ran diagnostics found f1e1 main control replaced W11627517 ran diagnostics again cleared code ran quick wash unit is working as designed no leaks observed during service

"Arrived on site to inspect dishwasher handle that came off. Upon further inspection, the customer advised that the handle was loose for a while before it eventually just came off. I verified that the studs, handle ans set screws were in good condition, and that the set screwsjust became loose from use. I reattached the handle and tightened the set screws firml. The handle is now secure and operating as designed. No parts needed. No water leaks observed during service."

Arrived on site for ice clumping inside ice bin. Found fill tube extension tubebshort causing water to leak everywhere. Replaced extension tube with longer one and called for water unitbis no longer leaking water. When removing ice made small puncture inside freezer liner ordering liner repair kit to fix freezer liner. Ordering part office to reschedule ; ordrng 1 8201700 (Liner repair kit)

"Arrived onsite for drain pump continuing to run. On arrival unit was unplugged. Powered and tested. Found control failure, pressure system fault. Replaced control and tested. Unit is now functioning properly. Advised customer on proper detergent level use"

Arrived onnsote for water collecting in freezer gasket and leaking out. Found no evidence of water on refrigerator gasket or mullion. Moisture collects in the channel of freezer gasket then leaks out side. Replaced freezer doormgaslet. Added permagum behind top of gasket. Verified operation. Call complete. WPW10714545; used 1 212643 (Permagum) from stock

Arrived onsite for previously diagnosed parts. I replaced the control per service bulletin and tested the unit. Unit now operates as designed and no issues present with washer. No leaks. Call complete. Installed W11607637 Control.

Arrived onsite to 10304 for false emergency drain symptom and verified failure. Repqired by replacing the control. Unit is now operating as designed. All checks good. W11607637

"Arrived on site for unit excessively shaking. Upon arrival, customer stated unit will excessively shake if they wash their floor mats. Customer also mentioned unit runs fine with clothes. Advised customer on proper loading and cycle selections. Customer agreed. Upon closer inspection, found legs to be loose when attempting to tension them. Proceeded to replace W11213957 feet. In addition, replaced W11607637 control for preventative measures due to common drain pump continuously running. Ran diagnostics and unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for no ice production. Found bottom right of ice maker had ice preventing ice maker from engaging. Removed ice and completed harvest in service test 120. Ice maker filled properly in service test 97. Advised customer to monitor and if issue persists recommend putting grease on bottom side of ice maker, ice maker and UI."

"Arrived on site to test unit for burner not igniting. Upon arrival tested unit and found rear right burner only ignites when gas valve is opened all the way. Tried to adjusted gas flow, no change. Inspected and found orifice is clogged. Cleared out orifice and tested unit, burner now ignites properly. Adjusted simmer flames on all burners, unit is now running as designed. No one on site for signature. No gas leak detected, no parts installed, job complete."

"Arrived on site to diagnose microwave with intermittently working display. Gave the unit a couple thumps to see if any wiring was loose and found display good. Removed panel and replaced LCD screen, since ribbon cable on board and screen had a crease in it. Tested unit and verified no further issues present. Call completed. Parts used - W11333816. Builder not on site to sign ticket."

Arrived onsite for unit not drying clothes. I found the unit to be heating as designed when testing temps reaching 163 and dropping quick with the vent off. I noticed lint present inside the vent and when the vent is attached the temps drop slowly. Venting issue is present and customer will need a vent cleaning service done. Unit is operating as designed. Call complete. No parts installed.

"Arrived on site to inpsect dryer not heating. Upon further inspection, I found that the dryer was not heatimg at all. I gained access to the terminal block and found that the incoming voltage was not sufficient . L1 to N 124VAC. L2 to N 11VAC L1 to L2 85VAC. I tested voltage at the socket and found that the voltage was correct. I verified that the power cord is in good condition. I found that the outlet socket feels a little loose and not making proper contact with the prongs of the plug. I found that if I move the plug a little, it will make proper contact with the prongs of the plug. I advised the customer to have the outlet checked out and possibly replaced as it is not an issue with the dryer but the outlet. Ther dryer is operationg as designed. No one on site to sign. No parts installed."

Arrived onsite for door not locking or continuing cycle. I found the strike broken. I replaced the strike and unit will now advance cycles. Call complete. Installed W11457841 Strike.

Arrived on site to test unit for unit not washing. Test unit and unit filing with water but water not circulating. Test unit and motor is getting voltage but not coming on. Relaxed sump and motor test unit and unit test good job leaks present job complete.

"Arrived onsite for drain pump continuing to run. On arrival unit was unplugged. Powered and tested. Found control failure, pressure system fault. Replaced control and tested. Unit is now functioning properly. Advised customer on proper detergent level use"

Arrived onsite for dryer making noise. I found the idler pulley to have black marks around it and rollers worn. I replaced the rollers and idler and noise still present. After inspecting the seal i found a screw was lodged in-between causing the noise. I took the screw out and tested the unit. Unit now sounds as designed and operates as designed. Call complete. Installed 341241 Belt and 4392065 Repair Kit.

"Arrived on site for unit not washing properly. Upon arrival, ran consumer cycle with cup right side up on top rack and ran cycle. After 1 minute, found water in cup not even half full. Proceeded to clean sump and large amount of debris was present. Cleaned all debris and re tested. Now after 1 minute within cycle, cup filled with water almost fully. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for unit not powering on. Upon arrival, found unit breaker to be tripped. Turned breaker back on and performed service pointer burn off. 20 minutes of Broil and 20 minutes for Bake at 550F and did not trip breaker. Could not call techline to document due to working on a non business day. Unit is functioning as designed. No parts needed"

"Arrived on site for timer not advancing. Upon arrival, customer mentioned dial will not advance at times. Proceeded to replace W11685947 timer. Tested unit and now unit is functioning as designed. In addition, there was no voltage going from L1 to L2. Proceeded to wiggle power cord to receptacle and found correct voltage. Showed customer and customer stated they will replace receptacle. Unit is functioning as designed."

"Arrived on site for wall oven tripping breaker . Ran bake cycle and tripped breaker in a minute . No issues with harness found . Replaced both elements and control. W11545804,W11617232,W11617232. Followed service management and wp specs pointers on elemnt burn off . BROIL -Leg one @15.8, leg 2 15.4. BBAKE-leg one 12.4,leg2 12.1 . Wall oven has not tripped breaker . Instructed customer to let oven run an hour . If breaker trips after to have home builder to replace breaker . Job complete"

"Arrived edges on site ,replaced control W11607637. Ran diagnostics and calibration . All checked being normal. Nomwater leaks detected at time of service. Job complete."

"Arrived on site to test unit for not cooling. Upon arrival customer stated RC is at room temp and FC is slightly cooling. Compressor is running and pulling .98 amps. Inspected FC and found evaporator encased in ice, evap fan not engaging. Unit has a failed defrost system and will need new heater, evap fan, thermistor and control. Ordering parts, no parts installed, rescheduled for 05/16. Customer would like sooner date if cancellation occurs. ; ordrng 1 WPW10436849 (Defrost heater)"

"Arrived on site to test unit for no water. Upon arrival started a test cycle, valve energized but did not fill, found valve shut off. Opened valve and unit began to fill. All other components are properly engaging and unit is now running as designed. Advised customer to run cleaning cycles and to use less detergent. No leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed upper spray arm, replaced and tested unit is now running as designed no leaks detected job complete installed WPW10317197"

"Arrived on site to test unit for not working properly tested unit found console acting erratic and light button does not responding to touch, really console and tested, unit is now running as designed job complete installed w11296171"

"Arrived on site to test unit for leaking water, tested unit found water leaking from FC, defrost water is draining out the front do to clogged drain tube, removed ice buildup and cleared drain tube and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for leaking, tested unit found all oil has leaked out from gear case, causing belt to slip and damaged cam and shift actuator, will need to replace, gear case, shift actuator, belt and cam, ordering parts rescheduled for 5/16; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11481722 (Shift actuator) and 1 W11026785 (Motor)"

"Arrived on site to test unit for not working properly, customer stated it won't spin clothes out and it's making a noise comes on by itself, tested found drain pump engaging randomly and control unresponsive, will need control to fix issue, ordering parts office to reschedule ; ordrng 1 W11603810 (Control)"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced L hinge (W11613573), R hinge (W11613572) and both friction sleeves (WP8268961). Tested unit, squeak has been eliminated and unit is now functioning as designed, job complete."

"Arrived on site to test unit for not functioning properly. Upon arrival customer stated unit runs constantly unless its unplugged. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooking RC. Upon arrival customer stated temps in the RC are off by about 7?. Tested unit, found evap fan engaging properly but very little airflow into the RC. Found manual temp setting in FC was turned to minimum. Set manual temp to recommended, RC is now receiving proper air flow. Exposed evaporator coil, found a good frost pattern, no excessive buildup. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for unit not operating. Upon arrival, found F7E9 lock rotor and F0E5 unbalance. Cleared code. Customer stated the unit will shows unbalanced error code even though the tub hardly bangs around. Proceeded to inspect slider and line Gearcase oil in the rotor cup, rotor bolt was loose, slider plastic nipples broken and Gearcase shaft pushed upward (picture attached). Rotor and stator is good. Ordering W11449841 gearcase. No water leaks detected at this time. Customer agreed to reschedule May 16th ; ordrng 1 W11449841 (Gearcase)"

"Arrived on site for unit running after cycle is done. Upon arrival, customer stated unit will make a bad rattling noise. Proceeded to take unit apart and cleared all lint in blower housing and make sure all sheet metal panels is not bent or damaged. Continued to check settings on display and found customer had Wrinkle Prevent Off. Proceeded to replace W11741986 control. Ran cycle and waited after unit shut off making sure Wrinkle Prevent is off and unit stayed off. Unit is functioning as designed."

"Arrived on site for presoak button not working. Upon arrival, confirmed 2.5V going to switch. Tested resistance and continuity when pressing presoak button and no signal is read. Found no error messages stored. Found no componant activation for that particular part. Ordering W11662334 presoak switch. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11662334 (Presoak switch)"

"Arrived on site for dishwasher not powering up at all. Found outlet switch undersink was turned off. Flipped switch and unit powered up. Ran diagnostics, nomerror codes and unit is performing normally. No water leaks detected at time of service . Job complete"

Arrived on site for range not heating properly in bake cycle . Found bake elemnt has failed . Replaced elemnt W10779716. Ran preheat @350. Unit is heating up normally. No other issues found . Job complete

"Arrived on site to replace previously diagnosed display board, replaced and tested, unit is now running as designed job complete installed W11122852"

"Arrived on site to test unit for not draining, customer stated that dishes wash smells bad and some water remains at the end of cycle, customer uses the dish washer maybe once a week, explained to customer that little water does remain after the cycle and drains that is normal, tested unit found all components activating properly and all water does drian out, advised customer to run it more often so the remaining water does not get stale, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and main harness due to the element relay on the main control shorting out and melting the harness. Once i had the parts replaced, I tested the unit it and it is operating as designed. No lint observed during service, job completed. W11728014, W11736786"

Arrived on site to repair broken range handle. Handle is not broken missing hardware. I have no spare screws for this. Ordering parts office to reschedule No one on site for signature ; ordrng 2 W10031790 (Screw)s

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC modules failing and per service pointer #W11460554, I removed and replaced all of the LED modules. When I removed the waterbox cover, I found a wet blood red liquid substance on the underside of the waterbox cover. I found it was coming from the water dispenser valve to hinge water tube. When I removed the water tube, I found the substance on the water tube, but not inside the tube. Using my boroscope, I placed the boroscope inside the channel for the water tube and found more of the red colored substance inside. I took several photos of the substance and contacted techline. I spoke to Kurt and advised of the original complaint and what I had found. Kurt provided a text to my phone and I provided photos to Kurt. Kurt advised that the substance appeared to be mold. I advised that when I removed the water tube from the cabinet, I felt warm air come out of the channel at the hinge. My thoughts were that due to the cold water going through the tube and the warm air caused the condensation build up inside the channel and over time created the mold. Kurt agreed and documented my findings and saved the photos to the file created. Kurt recommended contacting Safety on the next business day to see what they recommend. Kurt also recommended cleaning the channel and replacing the water tube. Provided SR#7741543334. I advised the customer of my conversation with techline and am ordering the valve to hinge water tube and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. W11683243; ordrng 1 W11686800 (Valve to hinge water line) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for continuous water pooling on top of freezer gasket. Upon arrival, confirmed same issue as before. There are no signs of dripping from ice maker, door gaskets, etc. called techline and spoke with Nathan SR#7741539403 and stated to add foam seal underneath bubble of top freezer gasket. Ordering W11159728 foam seal (2). No water leaks detected at this time. Office to reschedule ; ordrng 2 W11159728 (Foam seal)s"

Arrived on site to repair previously diagnosed issue radiant sensor replacement. Replaced sensor and tested unit is now functioning properly and as designed to job completed

"Arrived on site to replace previously diagnosed parts. Upon arrival found valve is cracked from factory and cannot be used. Will need to order new valve. Ordering part, no parts installed, rescheduled for 05/13.; ordrng 1 W11158805 (Housing)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit functioning quietly. When I pulled the unit out, it began to make a loud rattling noise. I removed the rear cover to gain access to the condenser fan and found the blades rubbing on the fan shroud. I removed the shroud and fan assembly and adjusted the fan motor and secured it with a ziptie and re-installed the assembly and retested. The fan is operating as designed and the blades are no longer rubbing on the shroud. It appears that where the fan motor mounts to the shroud is worn and not holding the fan motor in place causing it to sag and then causing the fan blades to sag hitting the shroud. Issue has been corrected and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for unit not turning on. Inspected unit found unit does turn on but drain pump motor constantly running not allowing you to do a was cycle. Unit will need a new control ordering part office to reschedule ; ordrng 1 W11578827 (Control)

"Arrived on site to test unit for continuous spin. Upon arrival customer stated issue has not been resolved, will reach rinse/spin and it will continuously rinse, spin the clothes out and repeat. Could not mimic issue. Contacted techline, per tech line the actions of the unit are indicating the unit thinks the load is off balance. It will input water and try to rebalance. Potentially a harness issue if unit is not physically getting off balance. Replaced harness (W11643701) and started a quick wash with clothes inside the unit and monitored. Unit was slightly off balance due to uneven clothes, during the small of balance the unit got stuck in that cycle. Would rinse, then spin, slow all the way down, engage drain pump and redo that whole process. Paused cycle and redistributed clothes more evenly, resumed cycle and unit spun once more and cycle completed. Contacted techline once again, per techline issue is now looking like its in the drive system. All bottom end components to be replaced and cycle ran again to ensure balance loads. Ordering parts required, rescheduled for 05/15 AM.; ordrng 1 W11239857 (Belt) and 1 W11481722 (Shift actuator) and 1 W11026785 (Motor) and 1 W11399437 (Drain pump)"

Arrived onsite to inspect dishwasher not washing properly upon further inspection found ran diagnostics f8e2 f7e1 f6e6 f6e4 bad motor pump replaced wpw10671942 ran diagnostics again cleared codes ran test cycles unit is working as designed no leaks observed during service

Arrived on site for f9 eo error code misfired. Replaced maintenance control like Paul had recommended and tested. Unit is now functioning properly and as designed to job completed

Arrived on site for dishwasher needing wpw10482480n motor. On arrival reconfirmed issue asks installed part. Tested unit and found dishwasher working as designed. Call complete

Arrived on site for no cool in fresh food and thawing in upper section of freezer. Found middle section and up not defrosting uploaded pic called tech support gave history information being sent to product review team.SR#7741041291

"Arrived on site to diagnose a leak from the unit. Tested the unit and observed water leaking from the door. Inspected the door gasket and found it to be in good condition. Checked the spray arms and found the upper spray arm broken, causing water to spray directly at the door and result in the leak. Advised the customer not to use the unit until repaired. Ordering replacement upper spray arm.; ordrng 1 WPW10498900 (Upper spray arm)"

"Arrived on-site for washer not draining. Found the unit wasn't draining, agitating and spinning. Got off balance error. Ran factory mode and the unit wouldn't exit diagnostics. Just kept repeating the cycle. Installed control(w11627517) and calibrated unit. Everything is working as designed"

"Arrived on site for oven door falling apart and shattered glass. Upon arrival, inspected unit. Found many issues with inner and outer door falling apart. and handle is stripped wher screw threads. . Ordering all parts for door rebuild. Office to reschedule ; ordrng 1 W11620705 (Handle) and 2 W11717709 (Screw)s and 2 W11712435 (Handle support bracket)s and 1 W11620487 (Left trim) and 1 W11620488 (Right trim) and 1 W11105139 (Upper trim) and 2 W11104748 (Inner door seal)s and 1 W11620489 (Inner glass)"

"Arrived on site for not operating . Upon arrival , inspected unit and is unplugged . As soon as power is restored, drain pump begins to operate continuously . Ran diagnostics and got error code F1-E1 control fault. Need to replace control . ordering control. Office to reschedule. ; ordrng 1 W11603811 (Control)"

"Arrived on site to test unit for not starting. Upon arrival customer stated unit stopped starting cycles. Verified issue, cycle will begin to sense and then will not continue. Drain pump is not engaging. Inspected harness and found wires broken. Replaced harness (W11643701) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site for gets stuck on drain. Ran diagnostics and get F3-E1 pressure system fault. Need to replace control. Replaced control W11607637 per Service Pointer #: W 11766193. Test unit and is operating as designed. No leaks present. Job complete. There is no one on site to sign completed repair.

"Arrived on site to inspect refrigerator with condensation buukd up. Upon further inspection, the customer pointed out that the top of the freezer door gasket has condensation built up on it again and it's centrally located on FC gasket. I pulled the drawer open and inspected the crisper drawer gasket and found it completely sealed. Removed the crisper drawer bin and placed my flashlight inside and closed the drawer and found no gaps in the crisper gasket. When I opened the FC drawer, I found it had some resistance and none of the food was blocking the drawers inside. I found a small amount of frost on the slides and no condensation on the inside of the FC door as if there was a gap in the gasket. I placed my flashlight inside and closed the FC drawer and found no gaps in the FC door gasket. I found the unit is not leveled and has a slight tilt forward. I checked the RC door gaskets and they are sealing perfectly. I advised the customer that since the unit is not leveled properly, the unit doors will not close properly which can lead to the freezer door not fully closing and sealing causing the warm air and subzero air from the freezer to collide and create the condensation. Also, when the customer gets something from the freezer, the subzero air being released is colliding with the warm kitchen air and creating the condensation as well. I found the gap in the liner around the freezer was not fully sealed with silicone. Using the silicone prescreened for today's call, I sealed the gaps in the liner and then leveled the unit. I tested the unit doors functions and demonstrated to the customer how the doors close on their own now. I recommended the customer monitor the unit and to call it in for service if the condensation gets worse than what it is now. Unit is operating as designed and no water leaks observed during service, job completed. W10841140"

Arrived on site for unit not drying. Inspected un8t element is work8ng and heating up. Checked air flow with vent on bad air flo2 restriction with vent on. Removed vent and tested unit now has good air flow with vent off. Notified office and maintenance about bad air flow restriction maintenance will look into it. No parts used job completed

"Arrived on site for RC door not sealing. Upon arrival, inspected unit. Found RC door gasket is not formed correctly. Used heat gun to for gasket. Unit now seals correctly. Job complete . No parts used"

Arrived onsite for washer tearing clothes. I found the washplate to be good and found a offbalance code stored. I found a small load about 8 clothes in the washer indicating washer is being loaded incorrectly. Customer stated she loads the clothes on top of the washplate and lays them out. I advised the customer to drop the clothes in around the outer part of the tub as the clothes will knot or tear if layed directly on the washplate. I ran a test cycle and unit ran with no issues. No gearcase oil at time of service. Customer understands and will start loading with a laundry basket full and not on top of the washplate. No leaks. Call complete. No parts installed. Customer was not onsite for signature.