WTW4850HW3 Arrived on site to replace ordered part. Proceeded to replace W11038689 inlet valve. Tested unit on multiple occasions and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to test unit for not cooling. Upon arrival unit was unplugged and customer stated unit hasnt cooled in a couple months. Used watt and amp reader to test how much power is being pulled during compressor startup. Plugged unit in, when compressor kicked on it pulled 1500 watts and 15 amps. Compressor has a locked rotor. Unit will need a sealed system repair. Unit is r134a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10309988 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

On arrival verified complaint of unit not baking. On inspection found igniter screw was loose causing no ignition of fuel. Tightened and unit now ignites every time. If it happens again recommend screw and burner tube. Job complete no parts installed.

"WEE515S0LS3 Arrived on site for panel damage. Upon arrival, confirmed damage on left side (picture attached). Proceeded to replace new panel but part was damaged in box. Reordering W11542168 panel. Customer agreed to reschedule Aug 29th; ordrng 1 W11542168 (Panel)"

"On arrival verified complaint of noise during operation, on arrival customer stated unit hasnt made the noise all day. Inspected and found no excess moisture or frost. Temps are correct and all fans and compressor are running. Found right side gasket is torn. Ordering 2x gasket W10830162. Office to reschedule when available.; ordrng 2 W10830162 (Gasket fip)s"

Arrived onsite for complaint of water having leaked during manual defrost. No signs of water damage. Unit is operating properly and making temps at time of service following the replacement of the Ui. All checks good. No parts.

Arrived onsite and found the breaker tripped at time of service. Home owner said the oven had never been used since moving in. Determined also that there was no record of the previously discovered power supply issue having been resolved. Advised that the power supply issue must be resolved for the oven to operate properly.

Arrived onsite and found unit was in an emergency drain and reset the unit interface and calibrated to restore proper function. All checks good. No parts used.

"Arrived on site to replace previously diagnosed parts. Replaced filter assembly (W11235091) and ice maker (W11646196). When testing ice maker, ice maker got stuck in the break position and would not return home. After cycling power on the icemaker, icemaker return to home position. Ran another diagnostic cycle on the icemaker, passed all tests. Ran test 97, icemaker filled properly. Unit is not running as designed, no leaks detected, job complete."

"WFW560CHW4 Arrived on site for unit not filling and draining. Upon arrival, checked errors and stored F8E1 valve failure. Cleared error. Proceeded to check main water shut off valves and found hot water shut off. Turned valve open and re tested. Unit is now functioning as designed. No water leak detected at this time. No part replaced"

On arrival verified complaint of gas smell during bake ran bake cycle and found bake has to high of air flow for gas combustion. It is shooting the flame 2 inches off of the burner on the back right side. Adjusted the air flow of the burner and unit is now working correctly and no further gas smell is detected. Job complete no parts installed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icemaker and user interface and test of the unit and diagnostics. I found the icemaker did not overfill when testing the icemaker fill test. The unit is working and operating as designed. Call complete. W11557001 and W11533213.

Arrived onsite and found unit operating with failed compressor. Replaced compressor and uv drier and access port. Vacuumed and charged to spec. Unit is now running and cooling. Advised customer on repair.

Arrived on site to install previously diagnosed part. Inspected unit in work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11595805.

Arrived on site for dishwasher not completing cycles or drying dishes properly. On arrival confirmed drying issue and found rinse aid wasnt being used but element was working as designed. Instructed customer on soap and rinse use and found no leaks during* tests. Call complete

"Arrived on site to diagnose washer making a clicking when when spinning. I was shown a video that shows a clicking when agitation is reversing directions, basically a whiplash clicking. Examined bottom end and found no abnormal wear or damage, and slider is working correctly. Advised this is normal action based on how the slider and rotor lock in and function. No abnormal noise or failures found, all working as designed. Call completed."

"Arrived on site with new parts previously ordered. Removed door panel. Replaced control. Replaced wire harness. Reassembled and verified operation. Call complete. W10737607, W10744902"

Arrived on site for microwave not heating. Found door closes and timer moves but seems like a switch doesnt engage. Touched door and high voltage circuit kicked in. Inspected and found screws were not properly secured and did not let door close all the way. Properly secured screws. Verified operation. Call complete. No parts.

"Arrived on site for washer shaking a bunch. Found f0e5, found tub moves on shaft. Evidence of oil on everything underneath. Agitator does not come off. Will need to be broken off. Will need to replace gearcase, hub, splutch, belt, actuator, capacitor, agitator. Office will call to schedule. ; ordrng 1 W10752283 (Agitator) and 1 W10528947 (Hub) and 1 Extratime (Extra time.)"

"Arrived on site for refrigerator not cooling. Freezer not getting as cold as it needs to. Unit making loud noise. Refrigerator temp is 45f, freezer temp is 11f. Found refrigerator coil frozen over. Incomplete frost pattern on freezer. 1 amp compressor draw. Suspect insufficient compressor. Recovered refrigerant. Replaced compressor, drier and coupler. Verified operation. Call complete. 162.36 Auth code: PXU3XW"

"Apt 264 Arrived on site for dryer cutting off after a min or too . Ran diagnostics all checked normal, no error codes . Ran dryer in both sense and timed dry . Unit would run for a minute or too then shuts down and goes dead at UI and will not start . Replaced control board W11733951. Unit is doing the same ,after letting set for a few mins unit would start again . Ordering motor and blower wheel . Return 9/3 . ; ordrng 1 W11378949 (Ui console) and 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

Arrived on site for washer showing f6e3. Water valves working. Unit went through valves and drained tub. Motor does not turn. Verified spins freely by hand. Unable to access control for further testing. Will need 2 man to remove dryer and service washer. Office will call to schedule. ; ordrng 1 2man (2 man)

"Arrived on site ,replaced door motor and door WPW10546285, WPW10504458. Also replaced bucket sensor after testing eye . Found sometimes would read bucket full when nothing was blocking or interrupting beam W11629974. Ran harvest . All checked normal and ice door is shutting properly . No water leaks detected at time of service . Job complete"

"Arrived onsite for unit still freezing over in freezer section. Evaporator covered in ice. Ran diagnostic and found test 5 defrost sensor OL. Heater not energizing. Control, UI and defrost sensor and heater have all been replaced. Called tech line for continuing issues. Spoke to Art SR#7739533912. Pulled control and checked thermistors thur wiring. Found defrost sensor reading 40k ohms. Tech explained that that reading indicated no issue with wiring. Recommend ordering and replacing the Control and defrost thermistor at the same time. Says the Control is not recognizing the thermistor. Also said if possible Open complaint with parts distributor so that whirlpool will catch it on there end. When tested was done and power was restored ran diagnostic again and now circuit was complete and defrost cycle energized. Notified tech line and still recommended ordering parts and completing repair due to intermittency. Office to reschedule ; ordrng 1 W11742389 (Main control)"

"Arrived on site to replace gearcase, rotor, slide and clutch diagnosed on previous trip. Upon arrival bit broke off in screw holding rotor in place. Looked in truck for truck stock screw didnt find one. Will need to order and return. Rescheduled for 8/30 NO PARTS USED. ; ordrng 1 W10752189 (Scew)"

"Arrived on site to inspect unit for burners not igniting. Upon closer inspection found back left burner wasnt sparking at all. Replaced holder, tested unit, unit is now igniting all burners. Job complete. USED W11590060"

"Arrived on site to inspect unit for shaking during normal operation. Upon closer inspection found suspension failed causing unit to hop excessively. Also found lid broken and not latching unless pressing on lid. Housing holding glass cracked in various places. Will need to order and return. Replaced suspension tested unit, unit is no longer hopping. Rescheduled for 8/30 USED W11130359; ordrng 1 W11259006 (Glass lis)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to test unit for not heating properly, tested unit found broiler not heating, tested broil element and found it good, inspected control and found broil element relay shorted, replaced control and tested, unit is now running as designed job complete installed WPW10317343"

"Arrived on site for SAFETY MW smoke / burning smell. Upon arrival, inspected unit. Found diode has failed. Replaced diode and test unit by heating cup of water. Unit is operating as designed. Job complete"

Arrived to replace seized auger motor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11671282

Arrived onsite for condensation accumulation. Customer stated issue was intermittent. Inspected and found lower right side of gasket warped. As door opens and closes the gasket is getting caught on the liner and folding over. This is allowing warm air to migrate. Called tech line for assistance. Spoke to Drew has me adjust the door by loosening the upper hinge screws and shifting the door. Then tightening the screws. It seemed to work for a minute but then started doing it again. Ordering Stainless door. SR#7739776593. Refrigerator door and badge. Office to reschedule ; ordrng 1 W11652980 (RC door) and 1 W11223753 (Name plate)

Arrived onsite for unit not heating properly. Upon arrival inspected unit. Issue is unit takes long to dry. Found cycle selections on eco setting. Unit is heating. Made recommendations to customer for a better drying experience choose timed dry 45min-1hr and turn off eco setting. Customer understands and will follow instructions. Job complete . No parts used

"Unit moved to 1319. Arrived onsite for unit not cooling. Tested and found Equalized pressure at 12psi. Also recorded -20/50 running pressure . Tried purging system to inspect for possible leak, restriction or undercharge. Found restricted dryer and refrigerant not able to complete cycle. Unit has aluminum cap tube. Will need to return with Compressor, drier, access valve, ordering evaporator, r600, nitrogen and need lokring kit. Spoke to SW and will attach couplings. Office to reschedule 2 hr ss. ; ordrng 1 W11562258 (Evaporator) and 1 2hrss (2 hr ss)"

"Arrived onsite to replace parts per last tech visit. Replaced Upper bin, Solenoid coil, Deli control, main control, UI, power supply and Led control. Ran fan test for icemaker, FC and RC , and ice maker. All components are functioning. Job complete."

"Arrived on site to install damaged outer door. Upon arrival, inspected unit and confirmed issue. Replaced outer door W11449081. Unit is operating as designed. No leaks pre at this time. Job complete"

"Arrived on site for will not complete cycle. Upon arrival,customer canceled at door. Job complete"

"Arrived on site for wash cycle not starting,upon arrival, inspected unit and found failed lid strike. Ran diagnostics and there are no other failures. Need to order strike. Office to reschedule ; ordrng 1 W11457841 (Strike)"

Arrived on site to install previously ordered part. Replaced belt and test unit. Unit is now tumbling and operating as designed. No gas leaks present at this time. Job complete

"WOES3030LS01 Arrived on site for rack food sliding. Upon arrival, customer stated the rack sags when pulling half way. Called techline and spoke with Brandon SR# 7739776269 advised customer to reach to safety team for a resolution. No parts replaced"

"On arrival verified complaint of catch on door is to stiff not allowing customer to close the door. Verified catch is very tight, replaced catch and it is now softer. Customer is satisfied. Job complete installed w11429587"

"On arrival verified complaint of to much ice, ran diag and found bin thermistor is erroring out. Replaced and error went away. Job complete installed wpw10511923"

"wrs321sdhz08 Arrived on site for control panel buttons not responding. Upon arrival, confirmed lights on UI are on but unable toggle to other buttons. Proceeded to replace W11518204 control. Re tested and now unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of wont advance cycle. Found error codes F6E3, F7E7. Cleared codes and replaced main and hmi one at a time starting with the hmi to allow mod Ser to transfer over. Once done ran diag test and confirmed all components are functioning correctly. Job complete installed w11621180 main control, and w11478525 console"

On arrival verified complaint of no heat. On visual inspection found diode was burned. Replaced diode and ran unit with magic lights unit is now functioning correctly. Job complete installed w11256462

"Arrived on site to install filter. Upon arrival, inspected unit. Instructed customer on filter replacement. Replaced filter provided by customer. Reset filter light. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590537"

"Arrived on site to inspect unit for not running through full normal cycle. Upon arrival found error codes f2e1, f5e1, and f5e2. Found console, shorted key pad, will need to replace under 1 year warranty. Will need to order console and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11366636 (Console)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a metal on metal vibration and was very loud. Customer advised the noise was coming from the back of the unit. I placed the unit in diagnostics and tested the compressor in test 4. Once the compressor came on, the unit was quiet as designed. I tested the unit several times and forced a short cycle defrost and could not duplicate the noise. I removed the back panel to gain access to the compressor and found the filter drier in a position to where it could be touching the panel and vibrating when the compressor comes on. I pushed the drier, access valve and suction line back away from the panel and found the discharge tubing had come loose from the condenser grommet. I adjusted the discharge tubing with the grommet and retested the unit again and still could not duplicate the noise. I recommended the customer monitor the unit and if the noise continues to contact our office Monday morning. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised the front left and right burners dont ignite properly and the front left burner knob is not lined up. I found the front left burner valve stem badly twisted (photos). I tested all burners and found the front left and right take too long to ignite. I made the unit accessible and gained access to the burner valves. I removed and replaced the far left front and rear burner valve manifold and tested. Valves are operating as designed. I adjusted the front left and right burner heads and adjusted the flame heights on all burners and retested the unit and it is operating as designed. Allowed the customer to test and unit continued to operate as designed. No gas leaks detected during service, job completed. W11381267"

"Arrived on site to inspect unit for broken glass door. Upon closer inspection Ferguson the company who installed oven left with broken door. Contacted office to figure out what course of action to take. Per Selina, Ferguson will need to bring broken door back to be repaired. Office to reschedule. ; O-emld tckt"

Arrived on site to install new range side panel due to damage from install. Replaced left side panel and verified good fitment. Advised on burnout procedure if breaker trips. Unit working as designed at this time. Parts used - WPW10162245.

"Arrived on site to replace previously diagnosed cook top, verified damage, replaced cook top, job complete installed W11719704"

"Arrived on site and installed new freezer door and installed gasket kit. Verified proper fitment of door, no gaps present. Humidity in the home was at about 20%, which is low and should not create moisture. I did notice that there is a vent directly about the refrigerator blowing straight down which may be contributing, but temp seems fine. Customer will follow up if issue returns. Repair completed. Parts used - W11436967, W11159728 x2."

Arrived on site to install oven inner bottom panel due to excessive warping. Replaced panel and verified good fitment. Parts used - W11098799

Arrived on site for dishwasher with standing water Inside. On arrival confirmed issue and found drain pump was weak but trying to pump out water. Replaced pump w10876537 and tested unit. Found it draining as designed with no leaks. Also instructed customer to reattach RO system drain line to seperate area away form dishwasher Drain hose connection to prevent any pressure or backflow issues. U it works as designed. Call complete

Arrived on site to install feet on range. Installed leveling feet and adjusted all 4 to ensure a level surface and installation. Unit is operating as designed. No gas leaks observed during service.

Arrived on site for dryer not working. Knob doesnt turn timer. Qualifies for Service Pointer - W11693378. Removed panel. Replaced timer and knob. Timer came with new knob in box. Verified operation. Call complete.

"Arrived on site for washer not agitating or spinning out cloths. On arrival found all components except hub intact, found no rubbing or failure or oil around gearcase, cam, or belt. Found hub drive worn down completely and called techline Sr#7739776864. Was instructed to order W11385424 retainer, W10528947 hub because new retainer thats been installed isnt correct to type needed for commercial unit, added a test hub to washer and verified rest of unit works fine. Rescheduled customer for 08/30/24 to complete repairs.; ordrng 1 W10528947 (Hub) and 1 W11385424 (Retainer)"

Arrived on site to install dishwasher door panel due to rust being present. I replaced the panel and found the replacement panel was bent / folded in the lower right corner. Reordering panel. Returning tech to bring damaged panel for defective return. Parts used - W11702834.; ordrng 1 W11702834 (Outer door Panel)

Arrived on site to install previously diagnosed RC module. Installed module and tested. Verified lights working as designed. Parts used - W11470191

"Arrived on site to inspect washer not operating properly and making loud unusual noises. Upon further inspection I placed unit into diagnostics and found error codes for lock rotor. I manually ran a slow spin and could hear slight friction as the basket was rotating. I placed the unit into agitate and it failed to agitate properly as it was moving and bouncing the the basket as well as the agitator. I attempted to remove the motor bolt so I could investigate further however, it was so seized that my bit broke and the bolt had become striped. The bolt will need to be removed with a special tool that I am not equipped with. Office to reschedule return service for further service. ; O-emld tckt"

Arrived on site for refrigerator lights being out. Also found door gasket is torn. Will need new door gasket. Removed light. Confirm it is getting voltage. Will need new light module. Office will call to schedule. ; ordrng 1 W11470191 (Led Module) and 1 W11456682 (Gasket)

"Arrived on site to inspect ice machine not making ice or very small amount. Upon further inspection placed unit into diagnostics and observed the functions of the machine. I observed that the water inlet was very slow/restricted almost to a drip. I removed the water filter and tested the valve again. The water began to flow normally with the filter removed, telling me that the filter is faulty. All other components of the ice maker test fine. No parts installed and no water leaks observed during service."

"Arrived on site to inspect washer leaking from front. Upon further inspection, the customer informed me that they were getting a leak every time from the door. I found right away some build up and hair along the inside and on the front side of the door seal. I proceed to clean this area and run a test to try to replicate the issue. I could not replicate the issue. We tried to run a cycle with a load and could not replicate the issue with a load as well. No water leaks observed during service. Unit is operating as designed. I advised the customer to keep the seal as clean as possible as any debris can cause leaking at that seal. The customer will continue to monitor the unit."

Arrived on site for cooktop stained. Right and left side order. Customer already had center and left side. Removed back and side panel. Replaced all black cooktop panel. Verified operation. Call complete.

"Arrived on site for dishwasher showing error code and inside was smelling burnt. Diagnostics shows f1e2, f8e1. In test mode unit filled the. Shows f1e2. Drain line must be removed in order for unit to be pulled out. Replaced main control. Reassembled and verified operation. Call complete. W11696408"

Arrived onsite for previous diagnosis parts. I installed the closer and the moulin on to the unit and the door does not get stuck on the closing block. The door is operating as design and no water leaks detected during service. WP12028505AP W11177238

"Arrived onsite for previous diagnosis parts. The customer said that what I did last week fixed the problem, the unit has been working perfectly. I just change the outlet to a new power outlet before she had to leave. The Ice machine is working as design and no water leaks detected during service. No parts installed during service."

Arrived on site for a freezer. That is not cooling. Inspected unit and work area. Customer advised that the unit just stopped cooling altogether after they put in some meat. She advised that none of the fans or the compressor were running and she didnt know exactly what happened. I gained access to the interior of the freezer and found the cooling had been turned off. I turned the unit on and gave access to the compressor. I found the compressor pulling .945 A and found the unit cooling. I did advise the customer that it appeared to be that she turned the cooling off at some point. The customer was unaware of how to turn the cooling off or on. I showed the customer how to do that and advised the customer to keep an on the unit case if any other issues persist. I asked the customer if she usually keeps the unit inside and she advised that she keeps it in the shed that is not air-conditioned. I did explain to the customer that the freezer will need to be in an ambient temperature between 60 and 90? per the manufacturers recommendations. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site to replace fresh food door gasket and optics. Removed gasket from shipping box,found damaged and ripped strip that inserts behind liner,opened other gasket box found same issue. Ordering gaskets again. ; ordrng 2 WP2266903 (Gasket)s"

"Arrived on site for ice machine not powering on. Unit not powering on,movement to unit unit will power on diagnosed a defective drain pump,replaced drain pump ran water through pump water drained no leaks at hoses or tubes,ran diagnostics all test passed. Used w11539855"

"Arrived on site to test unit for red indicator light illuminated at all times. Upon arrival customer stated unit is still in warranty. Could not provide proper POP, customer will call Costco to dispatch us under warranty. Job complete."

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit is cooling properly but the icemaker just will not make ice. She advised that she has turned the icemaker off and back on and has had no luck. I attempted to jump the icemaker and found that the icemaker motor would not turn, indicating an issue with the icemaker itself. Ordering the icemaker and rescheduled the customer to 8/27. No parts were installed.; ordrng 1 W11700250 (Icemaker)"

"Arrived on site to test unit for not cooling. Upon arrival customer stated unit made a loud buzzing sound and then they noticed the ice and food thawing. Unit was unplugged. Plugged unit in with Watt reader at the outlet and took amperage at the compressor. Unit was pulling 9-24 Amps and 800 Watts on initial start up. After trying to start, compressor shut off. After 2 minutes compressor tried to start again but shut off after initial try. Unit has a seized compressor will need a sealed system repair. Unit is r600a. Requesting 2 hours on return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

"Arrived on site to test unit for loose door handle. Upon arrival found FC door handle screws have been stripped. Replaced handle (W11542651) and tested, unit is now functioning as designed, job complete."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer stated that the icemaker was working until the past couple days and then it stopped completely making ice. I took temperatures of the refrigerator and freezer sections and found the refrigerator at 37?F and the freezer at 18?F. I found no evidence of a defrost issue within the unit. I checked all gaskets and found tears on the gaskets and the refrigerator door was seemingly partially open causing cold air to leak out of the refrigerator section. I checked that center mullion and found moisture buildup on the center mullion and the refrigerator door gaskets. I also found that the mullion was not creating a proper seal and was loose causing the doors to have a little play when closed. I also found evidence of lint build up all over the condenser coil. I remove the lint from the condenser coil and Im ordering the gaskets, mullion, and pivot block and will return with priorly sent parts. I rescheduled the customer to 8/28, but they request a p.m. appointment.; ordrng 2 W10830162 (RC door gaskets)s and 1 WP12722803AP (Mullion) and 1 WP67003405 (Pivot block)"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that the same thing happened as last time. They advised that the unit will start to wash, but then will not agitate and will quit the cycle early. I ran the unit through a diagnostic cycle and confirmed the whole basket was spinning during the agitation portion of the cycle. I I gained access underneath and found the cam melted at the top causing the issue. I went to replace the gearcase and found the agitator completely seized up on the driveshaft. I broke off the agitator and replaced the gear case, agitator, cam, and capacitor. I tested the unit and found the unit working and operating as designed. Call complete. W11550891, W11449840, W11395618, and W10721967."

Arrived on site to install prescreened and diagnosed part. Upon installation found that the console color does not match. I am ordering the correct color console. (Black) W11659261office to schedule return service.; ordrng 1 W11659261 (Console black)

Arrived on site to install previously diagnosed part. I replaced the wiring harness and power cord (provided by the customer). I tested the unit and the unit is now operating as designed. W11700548

"Arrived onsite for Ice Machine not producing. On inspection I could hear the water valve struggling to put water into the system. Customer informed me that the water softener had went down and had to be fixed. I then pulled the filter and the water started to out, I put the filter back in and the water stream stopped. I informed the customer that the filter was bad and she went to WP web page and send up for the automated filter program. She will get a filter every 6 months now. The Ice Machine is operating as design and no water leaks detected during service. No parts were installed during service."

"MGS8800PZ0 Arrived on site for from left burner issue. Upon arrival, found front left burner ignite close to high temp indicator. Proceeded to replace W11186511 orfice holder. Re tested and burner still does not ignite properly. Ordering W11593170 valve, W11620676 valve and W11620677 valve. Office to reschedule ; ordrng 1 W11620676 (Valve) and 1 W11593170 (Valvd) and 1 W11620677 (Valve)"

Arrived onsite for refrigerator not dispensing ice. On inspection found the ice Shute was clogged with ice see picture. I cleared the ice out and made sure everything was dryer and reinstalled the ice bin and tested. Ice is being dispensed now with Shute cleared. No parts installed during service.

arrived onsite for dishwasher not draining. On inspection found the drain pump had come unplugged. Plugged back in and drain unit. Customer said it worked once after the motor was replaced and on the second load it did not drain. No water leaks detected during service and no parts installed during service.

"KSGG700ESS1 Arrived on site to install end caps. Upon arrival, proceeded to install end caps however need hardware to install (picture attached). Ordering W10826179 screw. Parts department will follow up with the part order and fitting. Office to reschedule ; O-emld tckt"

"Arrived on site ,replaced upper racks gears and brackets ,also lower basket with gear kit to looks of wear and tear . 12002497, WPW10474716, WPW10474715, W10348259, W10348260. Drawer and door are closing closing proper. No water leaks detected at time of service. Job complete"

"JBZFL18IGX10 Arrived on site for FC frost build up. Upon arrival, found hand size frost buildup on top section in FC. Found gasket to be slightly bowed inwards, allowing outside air to leak into compartment. Flushed gasket with heat gun and re seated. Gasket is now seating correctly. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"jbrfr30igx10 Arrived on site for unit not dispensing water. Upon arrival, found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering W11235114 air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule ; ordrng 1 W11235114 (Air tower assy)"

Arrived on site for washer not doing anything. Found water still in tub. Diagnsotics shows f9e1. No other codes. Found wire harness is open from control to drain pump. Unable to complete diagnostics. Marked parts as will use on return. Ordering harness. Harness and control just over authorized amount. Authorization needed. Office will call to schedule. ; ordrng 1 W11643701 (Harness)

Arrived on site for microwave door not closing. Removed from wall. Found frame was unlevel. Also found door sent was damaged. Called Techline Sr#7739774008. Customer will need to have frame leveled to correct issue. Call complete.

"jbrfr30igx10 Arrived on site for unit not dispensing water door adjustment. Upon arrival, adjusted tension mechanism from the hinge for a tighter seal. Now unit is flushed and no air gaps to the liner. Proceeded to inspect water dispenser and found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule; ordrng 1 W11235114 (Air tower assy)"

Arrived on site for dryer making noise. Found noise at end of cycle sounded like something was in blower. Removed back panel. Found debris in wheel housing. Reassembled and verified operation.call complete. No parts.

"Arrived onsite for center burner not working. On inspection it would not ignite, pulled the burner and found the gas ports on the burner were clogged. I cleaned them up and now it will ignite every try. No gas leaks were detected during service and no parts were installed during service."

"Arrived on site to test unit for gas leak, tested unit found gas is turned on, customer stated that the smell is only present when using oven, inspected oven and found flames are good and gas is burning of properly, preheated unit to 400, not able to detect excessive gas smell, explained to customer that when starting to use unit a burn off needs to be completed and at Times the burn off smell can be mistaken for gas, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to install previously diagnosed foam strips on FC door, installed and advised customer to monitor, if issue persists customer will call back, job complete, installed 2xW11159728"

"Arrived on site for breaker tripping during once use . Replaced both elements W11447783, WPW10583047. Ran broil to 500. Ran bake @425 . Resident was h working from home . Set time for 2 hrs bake . Customer agreed to shut off oven when timer was done . Then let unit cool down . Then run a normal bake cycle . Let maintenance know if issue returns . Job complete"

"Arrived on site for no heat otr . Switches tested normal. Found mag has failed . Replaced mag ,cap ,diode W10754299, W11256462, WPW10574736. Ran heating . Otr is heating to wp specs . No other issues found . Job complete."

"Arrived on site to test unit for no ice production, tested unit found it making ice but calcium flakes have formed on the evaporator again causing ice to get held up during harvest, water dispersing channel is 70% clogged with calcium and water is only coming out the right side causing partial ice sheets, rust is dripping on cover from thermistor, called tech line to document per tech line: the unit should not be developing calcium buildup this fast, customer needs to test water and it should not be above 4 PPM, per tech line water dispenser and pump harness will need to be replaced and evaporator needs to be sanded down again to remove calcium SR#7739772421, ordered parts rescheduled for 8/28 no parts installed ; ordrng 1 W10863947 (Water dispenser) and 1 W11126268 (Pump harness with thermistor)"

"Arrived on site for fridge not making ice . No IM error codes . All fans functioning. Found ice box temps above normal. Ran harvest and fill but function normally . Ice bin sensor and door switches working as well. Found gasket on ice bin door not sealing . Found moisture around IM facia . Also have moisture on top of freezer door gasket . Ordering bin door and foam kit . Customer has a fridge door needing replacement , part has been ordered . She would like to schedule this call with door replacement . No parts installed . Call to set return .; ordrng 1 W11679939 (Bin door) and 2 W11159728 (Foam door kit)s"

"Arrived on site to replace previously diagnosed wash basket, wash plate and spanner nut, replace basket and nut, wash plate was not needed, tested unit unit is now running as designed, no leaks detected job complete installed W11178227, W11551646"