Arrived onsite for noise complaint and found vibration from blower housing. Found back pressure significant due to length of duct. Cleaned the external lint trap accessed and clean the blower wheel. Used all sound pad to mitigate noisy vibrating. Unit is now operating as designed.

"Arrived on site to replace previously diagnosed detergent flow meter and drawer, replaced and tested, unit is now running as designed, job completed"

"KUDR204KSB00 Arrived to inspect cooling issue. I found the unit cooling in both sections, but there was no lower section lighting and an intermittent warning tone could be heard. Further inspection revealed the kick plate was damaged and the lower drawer switch box was also damaged. I was able to make a temporary repair to the switch box, which corrected the light and beeping issue and fully restored operation. The switch box was not listed within the MFG BOM, however, I was able to find the part through other resources. No water connections to this refrigeration unit. Office to contact the customer to arrange return service. ; ordrng 1 W10204635 (Kickplate) and 1 W11359433 (Switch Box)"

On arrival verified complaint of no bake or broil. Unit will spark 4 times but no ignition then shut down. Possible lost ground. Verified correct voltage and polarity. Recommend replacing the DSI board. Correct DSI board ordered but wrong board sent out reorder and verify correct one sent. Rescheduled for 11/29; ordrng 1 WPW10511278 (Spark module DSI)

On arrival verified complaint of not progressing in cycle. Found error code for long fill. Ran manual test and all components activated except cold water hummed. Looked for cold water shut off and found valve is off and handle is missing. Unit is working as designed cold water just is not going to the unit. Job complete no leaks detected during service.

Arrived onsite and found unit operating with failed upper rack install. Used existing parts to install properly according factory standards. Unit is now operating as designed.

Arrived on site to inspect side by side refrigerator. The customer has had food defrost then refreeze. The customer also informed me there is low ice production. I found ice on the evaporator cover. The evaporator is iced up. I ran the heating element and found no heat. I ohmed the heating element and found a good reading 85ohms. I found the electrical connector has pulled out of the connector. I reseated the connector and taped the connector so it will not pull out again. I tested the heater and now found good heat and amperage. I instructed the customer to defrost the unit for 24 hours before powering back up. I cycled the ice maker and found it running and filling properly. The customer will keep an eye on the ice production now that the main cooling issue has been fixed. The unit now operates as designed. No leaks observed during service.

"JUIFX15HX01 Arrived to inspect no ice. I found the external drain pump was causing the machine to cycle off and then back on, whenever it was moved and at other intermittent times. I removed and replaced the external drain pump and tested. Operational test good, no leaks observed during service."

KUWR214KSB00 Arrived to inspect door closing issue. I found the unit required substantial adjustment of the front legs to prevent the door from intermittently opening and the racks from opening on their own. Adjustment of the rack mounting and track system was required as well. No water connections to unit.

"Arrived on site to inspect microwave wall oven combo with microwave turntable not turning. Upon further inspection, I tested the unit with my microwave tester and found the microwave turntable not turning and found the turntable off icon next to the time on the display. I explained to the customer how to turn the turntable on and off through the tools function and demonstrated. Turned the table on and retested and unit is operating as designed. Also, I demonstrated that the turntable can be turned off on the control panel with the on/off key next to the start key, but turning off and on through the tools function will keep it off entirely unless they turn it on. Unit is operating as designed. No repairs needed at this time, job completed."

"Arrived on site for fridge not making larger cubes . Tried reset button on IM ., no response from maker . Replaced ice maker . Ran harvest successfully. No water leaks detected at this time. Job complete"

Arrived onsite for unit giving F8E4 error. Inspected and found failed Float switch . Replaced switch. Also made recommendations for customer to replace supply line due to premature ware. No leaks present at this time. Job complete.

Arrived on site to inspect dishwasher leak from left overflow hose. I installed the clear door and ran multiple test cycles. I found all spray arms working properly. The unit still leaks from the overflow hose while the wash pump is on. I found water dripping further back from the overflow hose. After inspecting the leak further I found the tub leaking from the lower portion. The tub is leaking directly above the left overflow hose causing water to drip from the hose. I am ordering the tub assembly to resolve. Office to order parts and schedule service. ; ordrng 1 W11409866 (Tub assembly)

Arrived onsite and found unit operating with failed motor pulled which had over heated and sheered off. Ordering motor and tension pulley wheel to repair. Belt will need replacing also because it is damaged. Ordering repair kit also as pulley wheel should be replaced at the same time. ; ordrng 1 W11209428 (Motor) and 1 4392067 (Dryer kit) and 1 W11573366 (Blower wheel)

Arrived on site to install previously ordered part. Replaced sump and motor. Test unit and operates as designed. No leaks present at this time. Job complete

Arrived onsite and installed the sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site for oven bake not heating . Found bake will come on but only after broil has run for a minute or two . Found only error code was UI. Did hard reset. All checking normal after reset . Advised customer to have unit connected to WiFi for software updates and patches . Charged 162.36 collected 186.71 AUTHO JKN4THJob complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator, coupler, agitator cam, hub, and agitator screw. Reassembled the unit and tested it in diagnostics. Found the unit not agitate during the agitation portion of the cycle and instead spinning the basket from side to side. I checked underneath the washer and found the actuator broken, causing the issue. Ordering the actuator and rescheduled the customer to 12/4. ; ordrng 1 W11212745 (Actuator)"

Arrived on site to install UI. I removed and replaced the UI and tested. The unit now operates as designed.

"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, the customer advised that the ice maker keeps leaking water into the freezer section and down into the fresh foods section. I found a cut piece of tubing on the original fill tube and a ziptie sitting on top of the unit (photo). Customer advised the ziptie came off. I found the original fill tube is long enough but had to be pulled forward to properly rest inside the spillway of the ice maker. Using some tubing from my van stock, I cut a longer piece of tubing and removed the old tubing and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."

"KDTM704KPS1 Arrived to inspect non-operation. I found FA-E2 as the only stored error and the F10-E2 is known to occur occasionally, with no cause and is likely from momentary power loss, or moisture within the electronic area(s.) I found the panel seal between the UI and inner door was missing and am ordering to correct. Due to the nature of the issue, I am also ordering the UI. All other items within the door tested as designed and there were no water marks within the drying fan or wax motor assemblies. Kick plate Screws were incorrect and ordered. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11412696 (Panel Seal) and 1 W11622495 (Console) and 2 W11551775 (Kickplate Screw)s"

"KRFC300ESS09 Arrived to inspect cooling issue. I found the evaporator was fully frozen and inspect revealed an open circuit to the defrost system. I removed the evaporator cover and found both sides of the element had not been plugged in during manufacture and after correcting, the unit resumed normal function. No leaks observed during service."

"KRFC302ESS06 Arrived to inspect FC not closing. I found the retractor for the left slide had stuck and after freeing it, the issue was resolved. I ensured the gasket had bedded correctly and tested. I sealed gapping and adjusted the chassis. Operational test good, no leaks observed during service."

"Arrived on site for dryer making a screeching noise when used. Upon arrival confirmed issue and found roller support kit had failed. Replaced kit and tested dryer, found it working as designed call complete"

"Arrived on site for washer not spinning cloths out properly during spin. Upon arrival found f7e6. Inspected motor and cap but found no failures. Found actuator shifting as designed. Found gearcase. Splutch, and belt worn down and screeching when activated. Rescheduled customer for 11/29/23 to complete repairs. Ordering W11454741 gearcase, W11239857 belt, W10721967 splutch, ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left FC door and found the water line connections were different from the old door which will require a 5/16-1/4 inch reducing coupler. Using a coupler from my van stock (WPW10334458). I adjusted the tubing and removed and replaced the coupler and tested the unit. Unit is dispensing water with no leaks at the coupler and ice maker is harvesting and filling as designed. No water leaks observed during service, job completed."

Arrived on site to inspect dryer noise. I verified the issue. I disassembled the unit and found the idler bearing worn causing the squealing noise. I removed and replaced the idler bearing as well as all the drum bearings and the belt. I reassembled and tested. The unit now operates as designed. I found good heat and airflow while running.

"Arrived on site with new parts. Removed bottom section. Replaced cam and actuator for noise, recalibrated washer. Verified operation. Call complete."

Arrived onsite for F97 error. On inspection the error was both stoves and when start them it errors out in the first minute. I gained access to the back of unit ohmed out both fans and they were good. On the fans is a senor board that monitors the speed of the fan. The fans work I think they the lower one is spinning to slow or the sensor is bad. I installed the upper fan with the old sensor and it made no difference. Ordering the lower fan and the sensor board. Office to reschedule when parts arrive.; ordrng 1 WB26X35089 (Lower fan) and 1 WB27X28659 (Sensor board)

Arrived onsite for a dishwasher that will not start. The customer says you can turn it on and it runs a few minutes then shuts off. I checked stored error codes and found an F8E2. I started the diagnostics test and found the machine not filling with water. I inspected under the machine and found both blue wires broken off at the molex connector of the valve. The wire harness will need to be replaced. Ordering W11568793 harness. Office to RS.; ordrng 1 W11568793 (Wire harness)

Arrived onsite for water dispenser stream of water hitting the paddle. Installed the new spigot and readjusted the water tube to not but pressure on the spigot. The unit is operating as designed and no water leaks detected during service.

"Arrived on site. Customer powered unit off,found ice build up on cover,removed cover and cleared ice found brown heater lead not inserted to harness,replaced heater assembly also replaced ui and thermistor. ; used 1 Wpw10384183 from stock"

"Arrived on site for freezing in fresh food compartment. Found diffuser door stuck open,replaced defective diffuser assembly."

"Arrived on site for washer making a squealing noise. Upon arrival confirmed sound failure and traced it to the water valve, found water connections reversed in pipes of home and hot water was coming from cold water cutoff. Swapped hoses and tested unit. Found no leaks or abnormal noises. Call complete"

outer door and top. Job complete

"Arrived onsite for unit tripping breaker during preheat. Per Whirlpool, replacing both elements and main control. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

Arrived on site to install previously ordered parts. Replaced both front left and right infinity switches. Test unit no is operating as designed. Job complete

Arrived onsite for not operating and found shorted compressor not powering on. No cool. Ordering r600a sealed system repair. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a

Arrived onsite and found unit operating with failed gasket formation causing condensation. Reformed gasket with heat treatment. All checks good. Unit is now operating as designed.

"Arrived onsite for a refrigerator that has condensation forming in the fc and RC. Upon inspection I found this to be true for both sections I found the the in the RC the right side door gasket was torn and was letting warm air in causing the condensation there the fc had condensation as well and the was caused by there being a separation of the inner and outer door skins on the fc door. The customer mentioned to me the some of his items freezer and the basket of the fc on the top shelf I advised him that when packing the unit to always leave some space at the vent for good airflow, after making sure that the damper worked properly. I am ordering the fc door and the cover to be replaced. I replaced the right RC door gasket to help with the condensation in the RC, office reschedule ; ordrng 1 12977880SQ (DOR-FIP SS) and 1 W11519867 (COVER)"

Arrived on site for range still clicking when burners were activated. Upon arrival traced issue to terminal wiring and found intermittent failure in power. I was able to temporarily get burners to work and instructed customer to repair polarity at outlet. Call complete

Arrived on site for washer not working. Removed and replaced wire harness. Reassembled and Found gearcase is screeching. Replaced gearcase and cam. Verified operation. Call complete.

Arrived onsite for no operation since install. Found unit power supply insufficient. No voltage reading at the outlet. Advised that the power supply would need to be corrected to restore function.

Arrived onsite for unit freezing food in fresh food section. Found damper staying open longer that normal. Tested and found damper mechanism good. Checked thermistors at control and recorded 5.98k ohm RC (47 degrees) and 15.65 k ohm freezer. Called tech line for assistance. Spoke to Chris. SR#7737832321. Found that RC cabinet thermistor was not positioned correctly and tucked behind LED module. Tech recommended securing thermistor and allowing temperature to stabilize. If symptoms persist tech recommend replacing RC thermistor. Job complete

"Arrived onsite for dishwasher not cleaning. Customer said that they just replaced the well pump and had sediment issue with other appliances. Found 3 errors all indications of lack of water. I removed the hose from the inlet valve and found it packed with sediment. Clean all the sediment out and ran the diagnostic cycle. Water is now entering the unit, the diagnostic cycle completed with out any issues. Informed the customer to use a cup of vinegar the first few times she runs a load of dishes. The unit is operating as designed and no water leaks detected during service.F8E6,FAE2 and F8E1"

Arrived on site for long dry times and having to do cycle multiple time to dry load . Ran diagnostics. No error codes . Ran temp and air flow meter checks . Temps are cycling correctly. Ran unit with exhaust on and off . Test indicated an air flow restriction. Recommended having vent company recheck exhaust vent . Collected 162.36 AUTHO 3C9FKYJob complete

"arrived onsite for unit leaking from ice maker. Found issue was ice was melting and water was dripping due to temperature increase. Unit having what appears to be Defrost issues. Disassembled and found drain line clogged leading to backup and ice buildup. Evaporator was covered in ice. Found heater extension not inserted into drain port. Heater is energizing. Adjusted extension . If symptoms persist recommend replacing Control, thermistor and heater. Job complete"

"Arrived on site for leaking water from ice dispenser. Upon arrival inspected unit and customer has ice maker off. Restored power to icemaker. Ran diagnostics ice door, icemaker harvest, ice box fan and all temperatures are correct. Did ice maker fill test and fill correctly and valve is not weeping. Cannot duplicate the issue. Customer will monitor unit, take pictures of ice cubes and water dripping from ice door. No leaks present at this time. Job complete"

Arrived on site for fridge not making ice . Found bail arm stuck downward. Replaced icemaker. Ran harvest . Unit harvested and filled properly . Door switch and ice bin switch checked normal. No water leaks detected at this time. Job complete

"Arrived on site for thin to no ice. Ran diagnostics found weak water flow to pan and sensor shutting off water flow early,replaced valve and pump that includes sensor,ran normal cycle water filled pan correctly."

Arrived on site for a wash machine that will not turn on. Inspected unit and work area. Found the unit stuck in a drain and would not allow the customer to start any other cycles or unlock the lid. Found the tub completely empty of water and attempted to power cycle the unit. Found the unit still continuing to try to drain. Removed the pressure hose from the control and tested the pressure hose. Found the pressure hose was good but the unit still would not stop attempting to drain. Checked resistance through the drain pump and found proper resistance. I replaced the control and tested unit. Unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for multiple lights not working, tested unit found 5 lights bout in random spots, replaced all lights with new upgraded version per service pointer W11606409 Rev G, u it is now running as designed, job complete"

"Arrived on site for no ice and unit unable to be rolled out. Found a defective roller assembly,replaced roller assembly removed ice container found ice jammed between shut off arm and housing,removed obstruction icemaker ran through a harvest and filled with water. ; used 1 Wpw10515763 (Roller cab) from stock"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has been intermittently cooling, but generally is not holding their food. Advised that makes a buzzing sound and then it will make a clicking sound which they read online indicates an issue with the compressor. Found the unit not cooling upon entry. Ran unit through diagnostics and was able to get the compressor to kick on. Found the unit over-amping, and would shut off within 5 to 10 seconds. I swapped out the start device on it to see if that would fix the issue. Found the unit still over-amping indicating a faulty compressor. Ordering All sealed system components and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"

"Arrived on site to test unit for water not draining, tested unit found loose connection on drain pump and water lines reversed,secured and installed water lines properly, tested, unit is now running as designed, job completed"

"Arrived on site to test unit for range seal gasket damage, tested unit found cook top is missing some silicone in the front corner, ordering cooktop office to reschedule ; ordrng 1 W11178791 (Cook top)"

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Test unit and is now spinning. Correctly. Unit is operas designed. No leaks present at this time. Job complete

Arrived onsite for washer making a squealing noise. On inspection found the basket was lose. I ran the unit in diagnostics mode and it squealed during spin cycle.pulled the agitator and the basket nut was lose. Tighten the nut up and retested. The unit is operating as designed and no water detected during service. This falls under the 1 year Appliance Express warranty.

"KSGG700ESS3 Arrived to inspect error and unit not completing heating. I found F2E1 as the only stored error code and cleared for testing. The unit operated as designed and cycled the burner on and off. Further inspection revealed the ignition wire for the spark ignition system, was misrouted over the back of the left drawer slide, creating a pinch zone for the wire. I corrected the routing and watched several more heating cycles and the unit operated without fail. I advised the customer of my findings and they will contact us if issues persist. Operational test good, no gas leaks detected during service."

"Arrived on site for no ice. Replaced the compressor,evaporator and drier,while sealed system was exposed ran compressor test good frost pattern on evaporator,reassembled unit checked all hose ran diagnostics all test passed no leaks at tubing or connections ran compressor test again good frost pattern unit working as designed. No charge due to previous repair attempted."

"Arrived on site to test unit for handle issues, tested unit found it damaged and left side extremely loose, attempted to tighten but screw is stripped, replaced handle and tested, unit is now running as designed, job complete"

"MHW6630HC3 Arrived to inspect water issue. Upon entering service test mode, I found F8E1, F0E2 and F5E2 stored in error code memory and cleared for testing. I found the 1st stage of the cold valve would not fill and made an irregular noise. I removed and replaced the valve and tested. The unit resumed normal operation. I advised the customer on detergent use, as there were laundry pods in the vicinity and recommended less detergent, due to the error codes that were found within the service mode. No leaks observed during service."

Arrived onsite for dishwasher with error code F8E4. On inspection found water in the overflow tray. I looked at the gasket and the gasket is flattened out in the corner letting water run down the side and into the tray. Installed new gasket on to unit and ran diagnostics cycle. No water leaks detected during service.

Arrived on site for not tumbling. Upon arrival. Inspected unit and is not tumbling and motor making odd sound. Removed panels to inspect motor and wheel. Found motor shaft has broken and wheel has fallen off. Uploaded picture on SDNeed to replace motor and blower wheel. Ordering motor and wheel. Office to reschedule ; ordrng 1 279811 (Motor) and 1 WP697772 (Wheel)

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and placed my tester inside the unit while testing and found the unit not heating and making a loud humming noise. I removed the unit from the wall and gained access to the magnetron, capacitor and diode and tested. I found the components had failed. I removed and replaced the mentioned parts and retested and unit is operating as designed. I reassembled the unit and placed back on the wall and retested and it continued to operate as designed. Job completed."

"Arrived on site for not operating and makes noise. And shakes a lot. Upon arrival, ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test. Can here motor energize but not turn basket. Raised unit to inspect lower components. Found belt shield fell off gearcase. And cam has dropped again per previous visit. Need to replace cam. Replace cam and test unit by running a normal cycle with laundry. Unit is banging violently. Found lots of holes in basket are not pierced. Need to replace basket. Ordering basket, belt , shield and shield screws. Office to reschedule ; ordrng 1 W11611297 (Belt) and 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11172199 (Basket)"

Arrived on site to install previously ordered parts. Replaced FC door and badge. Used heat gun to for gasket. Job complete

"Arrived on site to diagnose dryer running but not turning drum. Tested unit and found motor runs but belt isn't connected. Diassembled unit and found the belt nut on the motor broken off. Replaced motor, belt and tensioner. Reassembled and tested. Verified unit working as designed. Repair completed."

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I tested the outlet and found no power. I checked the breaker and found it to be a GFCI breaker and it was turned on. As I went to check the disposal outlet for power, I found the disposal and dishwasher both have switches under the sink and they were both turned off. I turned the dishwasher on and tested and unit is operating as designed. No water leaks observed during service, job completed."

"1036Arrived on site for unit shutting itself off and water in bin. Diagnosed a defective external drain pump,removed defective pump installed new pump ran water through tubing and pump water drained no leaks at connections or tubing unit working as designed."

"Arrived on site to follow up on dryer that is not starting. Ran unit and found the dryer starting with no issues. Resident said it had issues starting once, and no issues afterwards. No repair needed. Repair completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch assembly and tested. Before testing, I placed the unit in diagnostics and checked error codes and found F5E1-door latch. I cleared the code and continued with testing and the unit is operating as designed."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to install previously diagnosed and ordered part. Due to the damper being damaged, I removed and replaced the damper and re-sealed the vent cover and tested. Unit is operating as designed and venting as designed. Job completed."

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. I found the gasket had flattened out on the inner door and allowing the water to leak down the side into the tray. Replaced the gasket and ran the diagnostic cycle and no water leaks detected during service.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel fascia being damaged, I removed and replaced the fascia and tested. Unit is operating as designed. No lint observed during service, job completed."

"KRFF507HPS04 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming the system and allowing it to sit for an additional 15 minutes, I charged with the MFG recommended charge and tested. The unit started cooling as designed. No leaks observed during service."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F8E4 & F9E2. I cleared the codes and continued with testing. While testing, I removed the float switch from the drain pan and found water with detergent in the pan. Cleaned the pan and placed it back in place. The unit operated as designed. I found the left side upper corner of the tub/door gasket was pushed inward when it should have been pulled out when the door was opened. I found dry water spots along the inner door panel where it seals at the gasket. I removed and replaced the float switch and tub/door gasket and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived onsite for washer making noise. Found no stored errors. Inspected underneath and found oil. Removed dream. Replaced gear assembly, cam and suspension. Calibrated washer. Verified operation. Call complete."

"Arrived on site for leaking water. Upon arrival, test unit and found leaking fro owi sensor. Found owi is not correctly installed. Reinstalled owi sensor correctly. Test unit and is operates as designed. No leaks present at this time. Job complete"

Arrived on site to inspect bottom mount refrigerator freezer not cooling. I found the FC at 22 degrees and the RC at 36. I removed the evaporator cover and found no frost on the FC evaporator. There is frost on the feed line only indicating a Bad compressor. I am ordering the compressor and evaporators to resolve. Office to order parts and schedule service. ; ordrng 1 W11592010 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 W11099748 (FC evap) and 1 W11291123 (RC evap) and 1 2HOURS (2HOURS)

"Arrived on site to test unit for not advancing properly, tested unit found rotor missing retaining screw causing rotor to grind and damage interlocking teeth, everything covered in oil do to failed gearbox, will need to replace gear case, rotor, clutch, slider and control as precautionary to fix issue, ordering parts rescheduled for 11/28; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor)"

"Arrived on site with new parts, removed icemaker, removed and installed new fill tube properly around tube. Replaced water valve. Verified operation. Call complete."

Arrived on site for washer needing previously diagnosed harness. Upon arrival found f7e6 in diagnostics and replaced lower harness and capacitor. Tested unit and found it working as designed with no leaks. Call complete

Arrived onsite for a washer that is not draining the clothes out in the whites cycle. I found spin turned off when set to the whites cycle. I went over the cycle selections and option selections for the cycles with the customer and explained the machine would default to how ever they have it set when started. I explained that if they want anything different then they would have to change it before selecting start. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to test unit for noise, tested unit found when exhaust fan is activated the damper opens and make a tap, pulled unit down and showed customer the issue and that it is normal, unit is running as designed, job complete"

Arrived on site to test unit for start button not responding. Replaced ui test unit and unit test good job complete.

On arrival verified complaint of incomplete combustion. Replaced burner tube from prior diag and adjusted air chute for proper combustion. Tested unit and flames are all blue. No gas leak detected during service. Job complete operational test good

"On arrival verified complaint of squeak. Same as last time but worse. It squeaks during agitate. Confirmed belt is Stretched again. Called TL Andrew 7737823946 was advised to replace the belt splutch, and lubricate the suspensions caps at top between the two plastic pieces. TL believes the pulley maybe at an angle causing slippage. Recommend replacing the motor as well for the other half of the pulley. Ordering lubricant and belt. ; ordrng 1 Wpw542638 (Lubricant) and 1 WPW10006384 (Belt)"

"Arrived on site to diagnose refrigerator freezing items in the RC. Customer said that on several occasions they had several items freeze on the RC shelves. I examined the unit and found unit had a lot of items in it, and a lot of items pushed to the back liner. I advised customer on the airflow path and function of the unit and that those channels have to be kept free and open for air to properly circulate. This should resolve freezing issues. Call complete."

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that during one wash load, the unit seem to leak enough water to leave water on the floor about 6 feet long. They advised that they have been using it since and the unit has seemingly stopped leaking. I checked underneath the washer and did not find any signs of water residue except on the back panel. Check behind the washer and found the hot water hose leaking slightly causing a drip every minute to two minutes. I checked the control area and valve housing and found no water residue on top of the housing. Ran the unit through a diagnostic cycle. Found the unit working and operating as designed. When the unit went to drain, I found the standpipe sounding like it was slowly backing up, potentially causing an issue with an overflow on heavy loads. Checked the tub for any signs of cracks or damage. Found no damage done to the tub at all. Tested the unit several more times to try to get the unit to leak and checked underneath the washer again. Did not find any leaks present during operation besides the hot water hose. I showed the customer the leak from the hose and the customer advised that he used the old hoses off the old washer. I explained to him that it appeared that the rubber gasket inside of the hose was worn causing the leak. I also explained to him about his standpipe and showed him what it was doing. The customer is going to buy himself new hoses and the unit is working as designed. Call complete."

Arrived on site to test unit for left front flame not even. Adjusted flame test unit and unit test good. Unit not secured to counter. Advised customer to get builder to get unit secured job complete.

"Arrived onsite for a refrigerator that is not making ice.. upon arrival I found the ice maker in the on position but yet the motor would not advance/cycle/harvest. I checked that the unit had water coming to it from the tap and it did. I am ordering the Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)* and Levine it to the office to reschedule as we need to get authorization; ordrng 1 W11517113 (Ice Maker Assembly (ECKMFEZ2) *Also order part 8003RP (Water Inlet Kit)*) and 1 8003RP (Kit, Water Inlet)"

Arrived onsite for oven/MW not working. On inspection the UI is not on. When you open the oven or the MW the lights come on. I installed a new main control board and the ui came on for about 2 minutes and then went blank again. Ordering a ui W11598176. Office to reschedule when part arrives. ; ordrng 1 W11598176 (Ui)

Arrived on site for dishwasher not cleaning dishes properly. Upi. Arrival found f4e3 in diagnostics. Found motor getting power but not turning on. Replaced motor and tested unit. Found dishwasher king as designed with no leaks. Call complete

Arrived on site for wall oven not allowing lower oven to turn on and console not showing proper selection when buttons were activated. Found no errors in diag and replaced console. Reassembled and tested unit and found wall oven working as designed call complete

Arrived on site to test unit for lights not working. Test unit and found wire had come off control board. Will need new control board. Rescheduled for 11/28 ; ordrng 1 W10851619 (Control board)

Arrived on site to install previously diagnosed and ordered parts. I installed the bezel and tested. The unit now operates as designed. No leaks observed during service.

Arrived onsite for customer with black grease spots showing up on white and lighter clothing. Large oily staining on back drum inside support panel. See pic. Advised customer that there is no known circumstance of degrading dryer material or washer material causing oil deposits. Advised that certain items being washed could cause the oil deposits and staining. Provided instruct on design and possible solutions. Back panel may be able to be cleaned to restore function. Cosmetic under normal warranty guidelines.

"Arrived on site for range tripping the breaker when preheating oven. Removed back panel. Bake element=13 ohms, convection heater= 16 ohms, broil= 16 ohms. No shorts. Amp draw is 13-15 amps. Found power was lost oven changed from bake to broil. Replaced control board. Verified operation. Call complete.Advised customer if problem continues to have breaker replaced."