We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Marble Falls, TX 78654
Cliff
Job Details: 10/18/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78751
Jacob
Job Details: 10/18/2021
"Arrived onsite for unit not drying dishes enough. Tested the unit, unit passed. Unit had no error codes. Called tech line to report findings. Said to select the delay option when running unit at night and said to use rinse aid to help the dishes dry properly. Got sr#7732015057. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78725
Jacob
Job Details: 10/18/2021
"Arrived onsite for water having low pressure through the dispenser. Customer showed the water and saw it was barely trickling through the dispenser, said the filter did need to be replaced. Removed water filter, was able to test the water and pressure came back. Let customer that the filter more likely would be issue with the pressure. Replaced the filter and pressure stayed good. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78733
Kevin
Job Details: 10/18/2021
"Arrived on site and inspected dishwasher and found it will start a cycle and is counting down on control panel but nothing is running. Found F1E1, F8E3, F8E2, F7E1, saved in diagnostics. A diagnostic cycle appears to run but is also doing nothing. Spoke with techline and they recommended replacing control board again. Will also bring inner door harness, wash motor, and control panel to ensure repair on the next visit. 7732010314; ordrng 1 W11410062 (Control board) and 1 W11106346 (Control panel) and 1 W11084867 (Inner door harness) and 1 W11345228 (Wash motor)"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/18/2021
Arrived onsite for dryer making noise. Upon arrival tested unit and could not duplicate issues. Customer stated is not making noise anymore. Unit seems to be functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation washer operation normal. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/18/2021
"Arrived on site for washer that located in detached building from home that?s not operating. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill. Ran automatic test mode and found no water entering unit. Tested inlet valve and found cold water solenoid failed. Removed failed inlet valve and installed new. Found no hot from home to unit. Performed diagnostics mode and tested operation in automatic and manual test mode. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS01
Near Austin, TX 78717
Justin
Job Details: 10/18/2021
"Arrived on site for a refrigerator with the freezer not cooling correctly, and the ice maker not working. I checked temps and found the FC at 28?F and the RC at 35?F. I put the unit into diagnostics mode and found all airflow components running as designed. I did find the compressor continued to run during diagnostics mode even when it should be off. I then ran test 40 and the compressor stayed on in step 1 and 2 when it should of been off. I gained access to the back of the unit and ohmd out all thermistors. The RC read 7.2k, the FC read 8.93k, the RC evap read 9.5k, and the FC evap read 10.11k. These are all accurate for the temps at the time of reading. Once I plugged the unit back in, the compressor began working as designed. This could be due to something being stuck on the control being reset when unplugged. This indicates a possible faulty control and a faulty UI.d. I am ordering the UI and control to be installed.; ordrng 1 W11330486 (UI) and 1 W11450890 (Control)"
We serviced a
GE WASHER
Model GHWN5250D0WS
Near Georgetown, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to inspect washer damper missing. Upon further inspection, I found the front left damper screw was missing and front right damper broken. I advised the customer that ge recommends replacing all four dampers at the same time I removed and replaced all four dampers and found the screw to the left front damper at the bottom fo the unit. Tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78727
Taylor M
Job Details: 10/18/2021
"Arrived on site to replace previously diagnosed cap, replaced the cap and the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78731
Kevin
Job Details: 10/18/2021
Arrived on site and inspected washer and found it is full of stagnant water. While replacing drain pump found clothing in filter cover. Removed one piece of clothing but there is still more blocking water flow. Attempted to disassemble washer and found washplate is seized and Gearcase is leaking oil. Took pictures. Sent all pictures to PR. Washer will need complete rebuild to correct issue. Need autho. Per PR SMO.; ordrng 1 W10752283 (Washplate) and 1 W10909670 (Spanned nut) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W10597575 (Filter) and 1 W10512164 (Tub) and 1 WPW10109200 (Heater screw) and 1 WPW10325894 (Heater) and 1 WPW10297450 (Heater cover) and 1 W10743982 (Heater screw) and 1 W11455453 (Gearcase) and 1 W11032711 (Washer) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11130356 (Suspension)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78726
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose dryer making thumping noise during the cycle, I gained access to the unit and found that the blower housing is making a noise as well as the idler pulley, I am ordering both to complete the repair and returning with parts. I scheduled return service with the customer for the following .; ordrng 1 WP691366 (Idler pulley) and 3 W11113654 (Sound pad)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78750
David Z
Job Details: 10/18/2021
Arrived on site to diagnose leaking dishwasher. On arrival customer pointed out rust holes on left side of tub. Tub needs to be replaced to resolve. Ordering tub to resolve. Office to schedule when part arrives. ; ordrng 1 WPW10681506 (Dishwasher Tub)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2021
Arrived onsite and found customer was having trouble with small burner. Replaced burner head. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE REFRIGERATOR
Model DFE28JMKFES
Near Austin, TX 78748
Luis
Job Details: 10/18/2021
"Arrived on site for no cool in fresh food section. Diagnosed a defective fan motor,replaced fan motor good air flow in fresh food section."
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Webberville, TX 78653
Scott
Job Details: 10/18/2021
"Arrived on site for center burner not igniting . Found electrode failed . Will need Right rear , center holders . Due to rust on screws , expect some damage to holders . No gas leaks detected at time of service Call to set return ; ordrng 1 WPW10128451 (Rr holder) and 1 WPW10128450 (Center holder)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, TX 78739
Luis
Job Details: 10/18/2021
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,ran fill test valve energized no water entering icemaker,removed kick plate found frozen water fill tube diagnosed defective fill tube heater. Unit will need a new freezer door need ; ordrng 1 LW11026429 (Freezers door ss)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Austin, TX 78750
David Z
Job Details: 10/18/2021
"Arrived on site to diagnose dishwasher that was not starting or operating. On arrival unit powers on, but just blinks instead of starting. Unit is acting like door is open. Checked door switch and found switch good.
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Austin, TX 78746
Leonardo
Job Details: 10/18/2021
Arrived on site for console not responding. Tested the the unit and found console glitching. Tested the unit and unit works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/18/2021
"Arrived on site for refrigerator still having slow water pressure after previous service repair. Inspected unit and work area. Tested water dispenser to verify failure. Removed water filter and added bypass and found failed filter head. Removed failed filter head and installed new. Flushed water system and monitored for possible water leakage. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78753
Wesley
Job Details: 10/18/2021
Arrived onsite and found failed upper led in the fridge section. Ordering led to repair lighting issue. ; ordrng 1 W11527432 (Light module assembly)
We serviced a
KENMORE REFRIGERATOR
Model 106.5110311
Near Austin, TX 78729
David Z
Job Details: 10/18/2021
"Arrived on site to follow up on refrigerator that was leaking water and not dispensing ice. Replaced switch for ice side, and added a buffer on the end of the paddle to make better contact with switch. Melted down built up ice in FC and removed obstruction from drain tube and cleared drain. Unit now working as designed. Call complete, no water leaks found."
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Austin, TX 78759
Wesley
Job Details: 10/18/2021
Arrived onsite and found cooktop operating with intermittent failure of the heating coils to maintain sufficient heat to cook. Ordering coils to repair. Returning with switches to solve the indicator light circuit shorted to the on position. ; ordrng 2 W11396792 (Element)s and 2 W11396790 (Element)s
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG2
Near Cedar Park, TX 78613
Justin
Job Details: 10/18/2021
"Arrived on site for a washing machine throwing an F8E2 error code. Upon arrival the customer stated they cannot even run the unit anymore without the error code being thrown. I put the unit into diagnostics mode and found stored error codes F8E2 for dispenser system error, F6E1 for communication error between CCU and ACU, and F5E2 for door lock error. I cleared the error codes. I then ran a test cycle and found the dispenser motor would continue to actuate in step three and the cycle would never continue on. I gained access to the inside of the unit and found the dispenser motor area leaking water and the connections to the motor corroded. Due to this the dispenser motor will need to be replaced, and the harness to the motor. I also found the vent hose assembly physically broken and knocking loose around the unit when in spin. The dispenser motor, dispenser nozzle, dispenser harness, and vent hose will all need to be replaced to repair the unit. Due to the diagnostics getting stuck in step three I informed the customer we may need to further diagnose the unit once these parts are replaced.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78727
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose washer that is not spinning or leaving really soaked clothes at the end of the cycle, the customer informed me upon arrival that the unit is now operating properly as designed. I gained access to the service diagnostics and checked for fault codes, i only found a fault code pertaining to stuck key, I cleared it. I checked underneath the unit and found that the unit is clear of any gearcase oil or shavings, I ran the unit in a diagnostics cycle and found the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG710H0AE1
Near Georgetown, TX 78628
Tommy
Job Details: 10/18/2021
"Arrived onsite for oven not igniting bake. Upon arrival found unit igniter grounded by trays and racks in drawer, adjusted and tested bake multiple times unit is now igniting as designed. Job Completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dishwasher needing parts replaced. Upon further inspection, the customer provided me with 2 stops and an adjuster housing and said the previous tech ordered. I opened the unit door and found the right rack stops missing and the rail bent. Also found the right adjuster wheel was broken. I advised the customer of my findings and that the adjuster kit would need to be replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Taylor M
Job Details: 10/18/2021
"Arrived on site to replace previously failed gasket, I gained access and replaced the gasket. I verified that the gasket is flush with the unit and fully seated properly to avoid the gasket coming loose again. Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 596.7238341
Near Liberty Hill, TX 78642
Lou
Job Details: 10/18/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees and RC=40 degrees. I tested the ice maker in diagnostics test 56 and got error code E2-motor lost position. I tested in test 57 and the motor failed to harvest. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
"Arrived onsite for refrigerator freezing items in fresh food section. Control and thermistors have all been replaced. Took temps and freezer at 5 degrees RC at 37 I upper compartment and 35 in lower compartment. No signs of freezing items other than an ice sliver in pot of beans. Called tech line for assistance. Recommended adjusting freezer setting to max, to restrict flow into the RC and blocking the RC vent about 50 percent to push more air onto thermistor. Provided SR#7732018316. If this doesn?t work recommend bumping the settings down 1 from recommend. Made customer aware. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed door latch and installed new. Tested door latch and wash operation. All tested good, no water leaks detected during service."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near Cedar Park, TX 78613
Justin
Job Details: 10/18/2021
Arrived on site for a dishwasher with the upper rack broken. Upon further inspection I found the upper left track broken.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Manor, TX 78653
Scott
Job Details: 10/18/2021
"Arrived on site for for oven door not closing properly. Found left hinge failed . Replaced hinge .Door is closing properly now. No other issues found . Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Jarrell, TX 76537
Tyler
Job Details: 10/18/2021
Arrived on site for microwave not allowing soften/melt feature to work. Upon arrival found no errors. After running multiple tests I found unit heating as designed found no instruct in user manual or melt/soften. Called whirlpool techline and spoke Steve sr#7731412333. Techline found proper functionality and use manually through SM to show customer to help them with unit. After running techline tests found melt setting functioning as designed call complete.
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/18/2021
Arrived on site to install previous diagnosed parts. Went to close lid to remove top and found lid is separating. . ; ordrng 1 W10842963 (lid)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Robert
Job Details: 10/18/2021
Arrived on call for complaint of leaks and noise. No leak detected at time of service and customer said no leak on last wash cycle. For noise issue found the wash motor is louder than normal. Will need sumo and motor to complete. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Driftwood, TX 78619
Robert
Job Details: 10/18/2021
Arrived on call for complaint of no power. Found the power supply off. Reset breaker and power came back on . Ran dishwasher for a bit to see if breaker would trip again. Dishwasher preformed perfect. No leaks detected at time of service. If issue continues recommend have breaker checked.
We serviced a
GE REFRIGERATOR
Model PSCS5RGXCFSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed fan assembly and installed kit. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found stored error code 5/1 for door latch. Door latch is functioning properly. Cleared code and tested. Found all components functioning correctly. Customer has had unit in use for about a month. Instructed customer on use and care guide. Proper loading and continual use of rinse aid. As well as cycle selection. Unit is functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Leonardo
Job Details: 10/18/2021
"Arrived on site,tested unit. Was not getting water. Found that the water line was kinked. Corrected the water line. Unit tested good. No leaks present. Job is complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Andice, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dryer not working. Upon further inspection, the customer advised that they purchased a power cord and were having trouble getting it connected. I found the customer had the cord connected, but they werent sure on the connection of the ground wires. I connected the ground wires to the chassis and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Driftwood, TX 78619
Luis
Job Details: 10/18/2021
"Arrived on site for no cool. Checked pressures low side reading -20 high side 25,checked compressor compartment no traces of dye,removed evaporator cover no traces of dye in evaporator compartment,pressurized system checked exposed connection no leaks.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Lakeway, TX 78734
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not producing ice, found failed recirculating pump, ordering pump.; ordrng 1 W11542867 (Pump)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/18/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Austin, TX 78737
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not powering on and standing water, I found failed console, I replaced console, after replacing I ran test cycle, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect range oven temps. Customer advised that they had their inspector test the oven and it showed to be 30 degrees too cold. They advised the inspector tested with a round silver thermometer. I explained that when testing the oven, a multimeter with thermal coupler has to be used to get accurate readings. I found the ignitor way too,far from the burner and adjusted and tested temps on bake at 350 degrees. My average temp readings were 356.6 degrees (361, 381, 334, 371, 336=356). No gas leaks detected during service, job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78737
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of blower not working, found failed blower motor, ordering blower. ; ordrng 1 W11106377 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Luis
Job Details: 10/18/2021
Arrived on site for no cool in fresh food section. Found evaporator incased in ice diagnosed a defective defrost thermistor,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4 screws,adjusted drain pan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of no ice. Found the ice maker tray separate from motor. Replace ice maker.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
"Arrived on site to test unit for no ice production, tested unit found water level sensor in recirculating pump not allowing inlet valve to engage, replaced valve and pump, tested unit,unit working as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose washer that wont spin or agitate, upon arrival the customer informed me that the unit only activated the drain pump upon powering the unit and none of the leds would work on the selector knob. I gained access and verified polarity and voltage at the wall and then ohmed out the drain pump and found it to be good. I replaced the control and attempted to calibrate the unit, I found that the unit would not calibrate properly, I gained access the j2 connector and checked the motor and windings at the motor and found 0L on all appropriate connections, the control, lower harness and motor need to be replaced before operating the unit upon return repair, office to reschedule return service when the parts arrive. ; ordrng 1 W11399433 (Control) and 1 W11497303 (Motor) and 1 W11545744 (Lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED960007A0
Near New Braunfels, TX 78132
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not finishing cycle due to the door popping open, upon inspection found the latches bent causing issues, replaced both sets of latches and instructed customer to make sure they press down on the door. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was shorted at front panel,replaced console and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
"Arrived on site to test unit for for ice not dispensing, tested unit found auger motor not getting voltage no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to install previously catch, replaced catch, tested unit, unit working properly, job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not turning on when powered, upon inspection found the control board shorted causing issues. Replaced control board and tested unit. All functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it shows 120V. I attempted to place unit in diagnostics and it failed to respond. I checked the terminal block and found the wire nut on the white wires of the harness was not secured and the wires were not connected. I re-wired the harness at the terminal block and the unit came on. I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use & care, as well as, detergent and rinse aid use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Austin, TX 78754
Scott
Job Details: 10/18/2021
Arrived on site for lights out in both sections of fridge . Tested and found freezer led module failed . Replaced led light and now both sections are lighting up. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of not making ice. Found the condenser fan motor not working. ; ordrng 1 W10124096 (Fan motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS2
Near Austin, TX 78703
Leonardo
Job Details: 10/18/2021
"Arrived on site checked unit for no power. Checked outlet and junction, both were at 120. Test control board and control was not sending power out. Found control board to be shorted out.the unit tested good. Job complete. No leaks were present at this time"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of console not working properly. Checked the temperature and after oven was heated the console buttons not responding properly and even canceled heating without selecting option. Will need to replace console to complete. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78723
Scott
Job Details: 10/18/2021
"Arrived on site for sparking from top of microwave. Found dioed burned up. Ordering Mag cap diode, fuse 20A. Call to set return; ordrng 1 W10138793 (Fuse) and 1 W10850446 (Cap) and 1 W11256462 (Dioed) and 1 W11493410 (Mag)"
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Andice, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the belt beginning to fray, I removed and replaced the belt and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78628
Tommy
Job Details: 10/18/2021
"Arrived onsite for microwave popping noise. Upon arrival tested unit found unit to be operating as designed. Did heat test with 1 then 2 then 4 minute test, found unit having no issue. Inspected mag cap and diode found no damage. Unit is operating as designed could not get error to repeat. Job Completed."
We serviced a
GE REFRIGERATOR
Model PFE28KMKES
Near Spring Branch, TX 78070
Andrew
Job Details: 10/18/2021
customer stated that unit is working properly,job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 10/18/2021
"Arrived on site for no water error code . Ran diagnostics and got water error code . Replaced valve . ,ran calibration and wash test . All checking normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for dishwasher not being cycled and blinking light. Upon inspection found failed float not allowing cycle to complete. Replaced float and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Austin, TX 78748
Leonardo
Job Details: 10/18/2021
"Arrived on site to test unit for unit not heating. Test unit and Found opened heating element
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Salado, TX 76571
Tyler
Job Details: 10/18/2021
"Arrived on site for refrigerator not lighting up any leds in FC and one not working in rc. Upon arrival I confirmed issue. After inspection of leds I found hv control failed to supply power to aura board. After repairing I also found aura and 3 led lights had failed. I replaced hv control, aura board, and 3 leds. After reassembling unit I found full functionality had returned to all leds. Call complete"
We serviced a
GE DISHWASHER
Model PDW9280L00SS
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested. The unit is operating as designed. I checked underneath the unit and found water leaking from the sump & drain pump connections to the sump inlet. I pulled the unit out and adjusted the clamps and retested. No further leaks on those connections; however, the copper water line began to leak at the nut. Removed and replaced the copper tubing with braided hoses. Customer is going to purchase a fitting to join the 2 hoses at the middle. Water left turned off under the sink and power turned off for safety. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA15PLLS2
Near Salado, TX 76571
Tyler
Job Details: 10/18/2021
"Arrived on site for ice machine not making ice. Upon arrival confirmed complaint. After further inspection I found all hardware in unit running. Found after 45 minutes that unit had a sealed system leak and had lost all refrigerant. Quoted customer for following parts replacement: WPW10605286 (compressor kit), WPW10218037 (evap coil), W10843121 (non-dye drier), W11506635 (access valve). ; ordrng 1 W11506635 (Access Valve) and 1 W10843121 (Non uv drier) and 1 WPW10218037 (Evap coil) and 1 WPW10605286 (Compressor)"
We serviced a
KITCHENAID MICROWAVE
Model KCMS2255BSS
Near Lakeway, TX 78738
James
Job Details: 10/18/2021
Performed streem. Found when microwave door shut the cooling fan begins to run and turntable is turning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNQ01
Near Killeen, TX 76549
Al
Job Details: 10/18/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Confirmed the temperature in the refrigerator compartment was 72 degrees and 57 in the freezer compartment. The unit will condenser fan and evaporator fan were both working. The compressor was burning hot to the touch. Unit will require a sealed system repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78759
Wesley
Job Details: 10/18/2021
Arrived onsite and found unit in warranty and would need drain pump to repair based on intermittently not completing cycle and throwing drain pump error. Office to reschedule. ; ordrng 1 W11462456 (Drain pump)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Leonardo
Job Details: 10/18/2021
Arrived on site to test unit for unit turning off and not getting to temp. Test unit and found haorted keypad error and appliance manager 1 and 2 not responding. Will order new control board and console office to reschedule needs AUTHO ; ordrng 1 W10801665 (Control board) and 1 W11086141 (Console) and 1 Needsautho (Needs autho)
We serviced a
GE WASHER
Model GTW330ASK2WW
Near Austin, TX 78717
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose washer not dispensing detergent properly as well as the temperature selections not operating properly as designed, I put the unit through a cycle to verify component activation, I found that the unit is actuating properly as designed, I found that the selector switch for the temperatures is not operating properly, I found that the unit is operating fine otherwise and explained to the customer that the detergent Is meant to be poured directly on the clothing and not into the fabric softener dispenser, as if you are intending to use the fabric softener you must select the deep rinse setting. Office to reschedule when the part arrives. ; ordrng 1 WH04X29307 (Selector switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB3
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
Arrived on site to inspect unit for not allowing fan to run and constant tapping. Upon inspection found the units fan was not plugged back in when they flipped the angle. Reconnected the plug and tested. fan worked normally. Checked the outer flap on the side of house and found a very thin metal cover that moved almost constantly. Customer should notify builder and find other options. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Killeen, TX 76549
Al
Job Details: 10/18/2021
Arrived on site and and inspected newly purchased French door refrigerator not dispensing ice. Confirmed the complaint and found the auger motor was defective causing the malfunction. Ordering both the auger motor and shaft. Needs more work ; ordrng 1 W10822606 (AUGER MOTOR) and 1 W11509548 (Shaft)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for continuing to fill when full causing leak. Upon inspection found the unit was filling and not stopping, ordering control to replace pressure switch. Office to reschedule ; ordrng 1 W11524820 (Contorl)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Woodway, TX 76712
Jonathan M
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the top panel missing screws and the top completely disassembled. Found one screw left on the front right corner of the cabinet that holds the front part of the top in place. Two of the hinge screws that held the top to the hinge were sitting on the dryer and one screw was left in the hinge. Checked underneath the unit and found two of the feet had been removed from the unit. Went to replace two of the feet and found another foot completely stuck underneath the frame of the front left corner of the washer. Went to remove that foot and found the foot catching on the cabinet. Went to tilt over washer and found shipping bolts left in the washer on the back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Del Valle, TX 78617
Jacob
Job Details: 10/18/2021
Arrived onsite for door to the unit popping open at times. Tested the door and the door was sealing properly with no issues. Found that the there is a lot of food and drinks that is on the door and is more likely the issue that the door does not stay closed at times because of the weight. Let tenant know if the cause of the issue. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78729
David Z
Job Details: 10/18/2021
Arrived on site to install new vent to resolve vent more electrical error. Replaced vent and retested. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Luis
Job Details: 10/18/2021
"Arrived on site. Installed a new diffuser,installed a new freezer door found new door liner is raised too tall causing door not close correctly and found liner for bin inserts out of spec during insulation of bin the bin snapped due to liner out of spec ordering a new freezer door and bin; ordrng 1 LW10691266 (Freezer door) and 1 WPW10430639 (Bin)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76549
Tali W
Job Details: 10/18/2021
On site for dryer having something stuck in lint housing preventing lint catch being re-inserted. Found metal tab on lint screen housing out of place causing lint screen to not go into housing all the way. Placed metal tab back in proper position. Replace lint screen due to metal clip catching on it. Reassembled and tested. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/18/2021
"Arrived onsite for unit still having intermittent issues. Sporadically when trying to use the unit will begin preheat then the display panel restarts. After leaving it alone for a while, the unit resumes normal operation. Called tech line for assistance. Recommended replacing UI. Provided SR#7732008554. Office to reschedule. Will need AUTHO ; ordrng 1 AUTHO (AUTHO ) and 1 W10840425 (swtch-memb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both ice and water paddles and the user interface and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to call back if any further issues persist. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/18/2021
"Arrived on site for washer having vibration durning cycle. Inspected unit and work area. Found unit not leveled, leveled unit. Performed diagnostics mode and checked fault codes and found F0-E5 off balance load. Cleared error code. Ran automatic test cycle and found all components operating. Inspected gearcase and actuator, found no signs of failure. Ran manual test cycle and tested inlet valve several times. Tested spin and agitation while switching back and forth. All tested good, no water leaks detected during service. Spoke with customer on operation and error code."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Buda, TX 78610
Leonardo
Job Details: 10/18/2021
"Arrived on site to test unit for turntable not working. Inspected the unit,. Found one of motor terminal connectors was broken. Replaced the turntable motor and the unit tested good. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spring Branch, TX 78070
Andrew
Job Details: 10/18/2021
We serviced a
FRIGIDAIRE DRYER
Model FASE7074NW0
Near Austin, TX 78736
Kevin
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed parts. Installed new thermal limiter. Tested unit, unit tested good. Took picture of vent tester test and air flow meter is showing restricted air flow. Advised customer not to use the unit until vent to the exterior has been cleaned by a service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for hood light bulb not coming out. Upon arrival found faulty housing. Replaced housing. Customer had bulb but found light would not shut off. Checked connections and found faulty control. Sending constant voltage to housing. Will need control replacement. Ordering control. Office to reschedule. ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to to test unit for unit malfunction, tested unit found unit not connected to WiFi, needs new software update, advised customer to connect to WiFi and install updated software, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose an ice machine that is turning on and off by itself. Found float in external drain pump sticking. Called tech line and they advised to change pump. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. Tech line rep (Robert)File# 7732011432
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78626
Tommy
Job Details: 10/18/2021
"Arrived onsite for refrigerator frosting. Upon arrival found both evaps good and unit to be operating as designed. Customer stated it was actually there ice maker that was problem at hand leaking, inspected ice maker found unit to be operating as designed likely had blocked causing water not to get into maker and causing it to go out sides. Unit is now operating as designed job completed."
We serviced a
MAYTAG WASHER
Model MVWX700XW2
Near Austin, TX 78737
Robert
Job Details: 10/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation washer drain and spin but dispenser cracked will need to replace dispenser. Please send RJ back.; ordrng 1 WPW10658444 (Dispenser)
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to replace previously diagnosed burners orifice holders, and screws
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of upper rack loose, and door making a noise when you open it. Found missing clip for upper rack and right side hinge catching. ; ordrng 2 WPW10082853 (Clip)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not cooling in RC, found faulty damper control, ordering damper. Also ordering thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 WP2221296 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
Arrived on site to test unit for not cooling. Found compressor attempting to kick on but not engaging. Replaced start device(WPW10197428) and run cap(WPW10350564) from truck stock. Compressor kicked right on and pulling 1amp. Watched evap develop ideal frost pattern. Advised customer to place glass of water in FC and when completely frozen over to continue using unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TEXHW01
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/18/2021
Arrived on site for FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST. Captured missing model and serial tag for quick pics. Gained access to control and advanced timer to defrost mode. While waiting for timer to turn on compressor I found score marks underneath the fridge thermostat. Eventually the compressor turned on. Based on the scoring and black marks underneath the thermostat Removed thermostat and installed new thermostat. Powered up fridge. All fans and compressor running as designed.