"Arrived onsite and verified that unit does not have sufficient voltage as L2 has no power. Advised customer on findings and advised electrician was needed to determine problem with supply

Arrived on site to install previously ordered parts.Removed and replaced the the dispenser and sump and motor.Reassembled and unit tested as designed without any leaks.Job complete

Arrived on site for washer still giving F 71 air code upon rival I followed whirlpool techlines recommendations and verified that the fly will built within the gear case was still functioning and turning the inner tub when it was activated by hand and then reassemble the unit fully and ran a diagnostics test as well as a factory reset and no error code showed up I then took four towels from the customer and ran a standard load of laundry in a quick wash and found unit was fully functioning as designed

Arrived onsite for refrigerator making weird noise. Upon inspection I found RC=45 FC=10 I found the damper making a loud grinding noise. I attempted to put the unit into diagnostics but got no response from the control I tried changing temp setting but still got no response. I cycled power and the display temps changed but still no response. I am ordering the control(WPW10207861) thermistor (12002355) requesting AUTHO for repair. office to R/S; ordrng 1 WPW10207861 (Control) and 1 12002355 (Thermistor)

Arrived onsite for microwave not heating. Upon inspection I found the unit lighting and spinning but no heat. I accessed the HV components and replaced the capacitor and diode. I tested the unit and it is working and heating as designed at this time. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced two of the dish rack wheels and tested unit. Unit is now working as designed. Call complete.

Arrived on site for a washing machine that is shaking violently. Inspected unit and work area. Tested unit in a manual high-speed spin and found the unit shaking violently. Found the unit unlevel. Leveled out the unit and tested it again. Unit did the same thing. Checked suspension and underneath the unit for any abnormalities. All checked good. Spun the basket by hand and found the basket getting closer to the tub and hen further away. Remove the agitator and spanner nut and checked the level of the gear case. Found the gear case level going through the basket. Attempted to shake the basket and hold the tub and fund the basket wobbling in all four directions. Spoke to SW and was advised that the issue based off of my findings would most likely be with a basket issue and was advised to call tech line. I called Techline and spoke to Rich SR# 7730415299. Went over all of my findings and was advised that the issue did sound like a tub issue but to also replaced the gear case in case the basket caused any damage to the gear case transmission. Ordering parts and advise customer not to use the unit in the meantime to avoid any further damage. Office will need to contact customer about a reschedule date due to an out of stock and PSP part. Please schedule for two hours on next trip.; ordrng 1 W11178224 (BASKET)

"Arrived on site for a dryer that won?t heat. Inspected unit and work area. Remove terminal block cover and found terminal block blown. Replaced a truck stock terminal block (279320) and customer will need a new power cord due to damage. customer installs the new terminal block, the unit should work as designed. Call complete."

Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Placed Hewitt in Service diagnostics and tested the heating element. Found no heat coming from the element. Tested resistance through the heater and found the heater to be good. Checked resistance from the control through the TCL and heater and found the same resistance indicating a good heater circuit. Check resistance through the flood switch and found let?s flood switch open. Replaced flood switch and tested unit. Unit is not working as designed. Call complete.

Arrived onsite to diagnose refrigerator. Upon inspection I found the would turn off and restore with no cooling light on.

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,diagnosed a frozen fill tube,cleared fill tube ran fill test passed."

Arrived onsite and found unit leaking from the heater gasket. ; ordrng 1 WD18X22782 (Sump) and 1 WD08X22758 (Sump gasket) and 1 WD05X24776 (Heater)

Arrived on side to test unit for error code. Found bad latch and control board. Job complete.

"Arrived on site to diagnose refrigerator not making ice. Customer informed me that prior the unit stopped dispensing ice, but made it. Checked wiring harness in door and found the harness split and multiple severed wires present. Not enough distance in the harness for me to try and extend the harness, unit needs a new door.

Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit doesn?t tear their clothes on every cycle but that she?s had several towels and other clothes ruined due to this issue. The customer advised that they can see it tearing when the unit is agitating.

"Arrived on site for too much ice. Found shut off arm not installed to icemaker,installed shut off arm."

Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage issue with mag cap and diode. Replaced all parts test unit and unit test good job complete.

"Arrived on site to install previously ordered parts.Found the wash plate was seized on the unit.I was able to free the plate portion, but the metal bracket that fits into the GEARCASE was seized on. I was able to break the hub off the unit, but the GEARCASE wouldnt come off due to the bracket hindering the removal.; ordrng 1 W10528947 (HUB NUT) and 1 W10752719 (BASKET, INNER) and 1 W10006487 (MOTOR, DRIVE) and 1 WP8533953 (SCREW) and 1 W10625046 (CAPACITOR, MOTOR RUN) and 1 WPW10215093 (Filter cap) and 1 WP8533928 (Screw) and 1 RESEARCH (Any additional parts needed for rebuild)"

Arrived onsite and found unit operating with old filter that is slowing the rate of flow. Advised customer needs to replace filter to restore dispenser flow.

. I uninstalled the oven and reinstalled on shims. The unit is now as flush as we could get it. Unit is still working as designed. Call complete.

"Arrived on site to diagnose a microwave that isn't heating. Tested unit and found no failed parts, and unit started working properly after reassembly. Advised homeowner on findings and no further repairs needed."

Arrived on site for dishwasher leaking water into the tube. Upon arrival I was able to confirm that the water in the valve has a small dribble of water coming from its in the area end of the tub I then called whirlpool techline who advised that the customer should get a plumber out there to make sure the pressure is between 40 and 60 psi. I didnt replace water inlet valve and informed the customer that if the issue were to come back just to let us know but to have a plumber just check and verify that the system is functioning as designed that the pressures not too high or too low at this time unit is functioning as designed call completeAustin sr#7730419286

Arrived on site for a freezer that?s not cooling. Inspected unit and work area. Found evidence of a defrost issue in the evaporator compartment. Placed unit in service diagnostics and tested the heater. Found the heater running and heating as designed. Checked resistant through the thermistor and found it out of range. Replaced and tested unit. Unit is working as designed. Call complete.

Arrived on site for months to get replacement. The new unit makes weird humming noise unlike my previous unit. Noticed it right away. Also cannot connect to wifi. Original unit connected just fine. Used a measuring glass to heat water. Microwave heating as designed. Customer stated the WIFI was not connecting. Tried two attempts to assist with WIFI but couldnt get it to connect. Screen is showing WiFi is trying and no error codes came up showing any faults associated with WIFI. Gave customer WIFI team phone number at Whirlpool to contact for assistance. Job completed.

Arrived onsite for dishwasher not working. Upon inspection found customer incorrectly selecting cycle selections. Instructed customer on use and selections. Job complete

"Arrived on site and replaced wash motor and ran a diagnostic cycle and it is now washing properly. No water leaks detected at time of service, job complete"

"Arrived on site for customer complaint of unit not cooling in fresh food section, found unit was not defrosting properly, found open bi metal in diagnostic mode. I used steamer to remove ice build up in freezer and replaced harness with bi metal, unit tested good.

"I arrived on site for a washing machine 5at was not spinning. The customer stated that the unit was flashing an F51 error code and would not spin. She also stated that they unplugged the unit and then plugged it back in and it ran as designed for one load. I freely span the tub and it did not sound like bad bearings. I put the unit into diagnostics mode and found stored error code F51 for a motor/rotor error or a harness problem. I ran the test cycle and when it got to step C9 for spin it threw the F51 error code. I gained access to the bottom of the unit and found the rotor bolt almost falling out and allowing the rotor to sag. I tightened the bolt and tested the unit again. It ran through an automatic diagnostics test as designed with no error code thrown. I then did a manual spin on high, medium, and low and it ran as designed. Unit is now running as designed.

Arrived on site and found range indicator light stays on constantly. Replaced all prescreened infinite switches but dual switch did not arrive in time. Light is still on and dual switch will be needed to complete repair; ordrng 1 WPW10434452 (Dual switch)

Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for no cool. Removed compressor cover found dye leaking from lockring joint on condenser coil,uploaded picture to SD-QuickPic. Removed lockring,installed a coupling and brazed coupling to condenser joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to dispense water into the tub. Stopped testing and inspected the water valve under the sink and it was turned on. Looking underneath the unit, I found the water supply hose was kinked at the back of the unit. Pulled unit out enough to get the hose straightened out and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for unit leaking water into the tub when in use. Tested unit. Saw that the cold water was not attached properly and leaking a little bit. Tightened hose to water valve on the unit. Tested unit. Unit filled accurately and started agitating with no extra water going into the unit. No leaks at this time. Job complete.

"Arrived on site to inspect dryer for not heating, upon inspection found the vent filter missing, heat was intermittent and venting needed to be fixed, ordering filter per customer and returning with sensors. Office to reschedule ; ordrng 1 W10049370 (FILTER)"

Arrived onsite for wine cooler making loud noise.upon arrival found lower fan damaged. Replaced fan and tested. Unit is now operating as designed. Job Completed.

I arrived on site for a dryer no longer heating. I tested the unit and there was no heat what so ever present. I gained access to the back of the unit and found the fuse and thermostats ohmd good. I found the heating element ohmd open and that it was visibly broken. Upon further inspection I found the four prong power cord not installed correctly and not properly grounded. Also the neutral wire was where the ground wire should be. I corrected this.The customer accepted and I installed the new heating element. I tested the unit and it is now heating as designed.

Arrived on site for Only One or Some of the Burners are Lighting - Gas and Dual Fuel Range - PRE-ID Burner Head. Found center burner wire harness was not plugged in to the spark module all the way. Connected harness to spark module and center burner lights as designed. All other burners operating as designed. No gas leaks detected. No further repair needed. Job completed.

"Arrived on site for a washing machine throwing an F0E4 error code and the unit stopping. The customer let me know the unit has only stopped twice since the last repair and one threw the F0E4 and the other she is unsure. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F0E4 for spin limited by water temp, and F0E7 for for clothes detected in clean washer cycle. I cleared the error codes. I ran an HMI test and everything passed. I then ran the individual components and found all worked as designed. I then ran a test cycle and it ran through as designed. I called techline and spoke to Andrew and kept same SR# 7729756853. Andrew advised to test water temps. I found them at the correct temps 115?F. Andrew advised not to install any parts and deemed this as another instruct due to the infrequency of the error.

Arrived onsite for potential range gas leak. Checked unit thoroughly with liquid leak detector around all valve connections and could not identify any leaks at this time. Job complete

"Arrived on site or inspect washer for not allowing selection or use, upon inspection found the unit draining constantly, replaced bad pressure triac on control, tested unit with no issues, checked drain hose for install issues, none found. Complete"

"Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics and found F7E7 motor unable to reach RPM. Ran test cycle and noise was apparent in spin cycle. Inspected underneath and found teeth to cam assembly shredded. Checked actuator and felt locked in place. Unit needs new cam and actuator with the potential of needing new gearcase, belt and motor. Notified customer of several week waiting period. Ordering cam (2), actuator, belt, motor and gear case. Office to reschedule.; ordrng 2 W10721967 (drive pulley)s and 1 W10832724 (drive motor) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"

Arrived on site and inspected excessive compressor noise.Accessed the compressor and found it operating properly.The customer advised he can hear the unit across the home when its on.Spoke with SW and she advised the unit wil need Mastic pads to minimize the vibration sounds of the compressor.Ordering 4138168.Returning tech please affix the pads to the compressor Office to schedule return services.Needs more work; ordrng 2 4318168 (Mastic pads)s

Arrived on site to install deli door and control to resolve damaged deli drawer controls. Installed new door and control. Sealed with silicon. Retested and unit is now properly working. Call complete.

Arrived on site for range not heating and door nameplate damaged. Upon arrival customer had solved the oven not heating issue. Customer pointed out damaged nameplate on bottom of oven door as well as worn down discoloration on top of the door scope. I tried removing name plate but glue is on tightly and customer is concerned with how thin metal cover is that it will rip from the glass in door. Will instead need to return with a putter glass door/trim assembly as well as door scope. Office to reschedule once Availability of parts is known.; ordrng 1 W11459730 (Glass door) and 1 W10675397 (Door scope)

"Arrived on site and inspected newly installed fresh door refrigerator not cooling.Confirmed the complaint and inspected the compressor and found it would come on and click off shortly after coming on.Removed and replaced the start device and compressor came on and stayed on.Customer advised to place a bottle of water inside the freezer and wait approximately 24-48 hours for the water to freeze, indicating optimal temperatures.All fans working properly.Unit began to cool just before I left the residence Job complete"

"Arrived on site to inspect oven for not heating correctly, upon inspection found the dsi board not sensing flames, igniter worked correctly, replaced board and tested with no issues.

Arrived on site for dishwasher giving a P1 area code according to customer. Upon arrival I could only confirm that a number one was showing on the error message but there were no other alphabet letters. I could not get any sort of response out of the UI at all I could not run diagnostics or verify anything else at this time office will need to reschedule once the availability of the main control as well as a UA control or available and to the best of my knowledge the air code that is actually showing up isf1e1 indicating a main control issue between the main control and UI; ordrng 1 W11462458 (Main control) and 1 W11460962 (Panel ui)

"Arrived on site for dead dishwasher . Found no voltage to unit . Found breakers kept breaker keeps tripping after rest . Unhooked unit from power supply ,breaker still trips . Recommended getting an electrician out to look at breakers . Unable to test unit due to no power . No water leaks detected at time of service. Job complete .

Arrived on site for leaking out freezer door . Found drain tube replacement not installed properly . Used new p-trap drain tube . Steamed out freezer drip tray and drain hole . Unit is now draining properly . No other leaks detected at time of service.

Arrived on site for no cool fridge . Ran temp checks . FZ 31- fresh 43 . Evap and cond fans are running . Checked compressor. Checked in back and found UV dye .

"Arrived on site for customer complaint of upper lights not working in fresh food section I found wire harness disconnected, I reconnected harness, unit tested good."

Arrived on site for THE UNIT IS COOLING/FREEZING OK--LIGHTS AT THE VERY TOP OF FRIDGE ARE OUT BUT ON THE SIDES ON THE LIGHTS IN THE FREEZER ARE ALSO OUT. Tested driver module in freezer and it was faulty.Customer agreed to repair. Removed driver module and installed new module driver. Lights all came on as designed. No further repairs needed. Job completed.

Arrived on site to install previously diagnosed part. Removed control and installed new control. Powered on microwave and light is working as designed. Job completed.

Arrived onsite for unit squeaking /squealing. Listing for noises. Could not hear any kind of squeaking or squealing. Did notice the control damper was a little loud. Replaced control damper. New damper was quitter. No issues at this time. Did hear a squeal but the sound is coming from a door on opposite of the refrigerator. No issues at this time. Job complete

"Arrived onsite for unit leaking, customer says it?s been since the ice storm that they have not been able to use the machine. Tested unit. Saw leaking. Upon further investigation, found that both cold and hot after valves had busted. Replaced valve. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site to test unit for not draining. Found drain pump receiving voltage but not engaging. Replaced pump with one customer provided. Tested unit, unit works good. No leaks detected.

"Arrived on site and inspected washer, customer is experiencing a small amount of water directly below the lower front panel. Inspected Bellow and did not find any issues, no tears or pinholes. There is too small clothing items inside blocking Bellow Drain ports. Cleared drain ports and saw there are water trails down the front panel. Set washer to a diagnostic cycle and did not see any leaking. Also began a wash on normal cycle and it is progressing properly, removed rear panel and observed washer and did not see any water leaking from pump or tub, or any water connections.

Arrived onsite for dishwasher not heating. Upon arrival put unit in diagnostics and found no stored error codes. Ran test cycle and heating element did not energize. Tested element harness and did not get good continuity or resistance readings. Tried accessing element to test but unit is installed improperly. Customer must make unit accessible for proper diagnosis and to complete repair. Customer will contact office to reschedule when unit is made accessible. Bringing back controls just in case. Office to reschedule.

Arrived on site for PUMP IN BOTTOM WENT OUT- SPRAY ARMS DONT WORK. DOESNT EVEN FILL. CAN HEAR GRINDING NOISE. Ran diagnostics and got F4E3. Sump and motor is faulty. Removed sump and motor and installed new sump and motor. Ran diagnostics and tested. Dishwasher running as designed. No leaks detected. Job completed

"Arrived onsite for microwave replacement. Replaced microwave, took pics in SD. Tested unit and unit is functioning properly. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the UV drier being plugged, I vacuumed the system and removed and replaced the UV drier and checked the system to make sure there were no further plugs. Installed 5.5oz of R134a refrigerant and checked pressures. Pressures were good and unit is operating as designed.No water leaks observed during service, job completed."

Arrived on site for washer sqeeking still. Found some rust on backside of motor . Replaced motor . Ran calibration and diagnostics wash. Washer sound normal. No water leaks detected at time of service. Job complete

Arrived onsite for unit adjusters being broken. Upon arrival found adjusters damaged and wheels not attached. Replaced unit adjusters. Tested. Unit is now operating as designed. Job Completed.

Arrived on site to test unit for unit smoking. Test unit and found that silver ware basket was on heating element causing the smoke and the unit start a fire. Found customer had hit the 4 hour delay and thats how unit turned on in the middle of the night. Will need to order new silverware basket and heating element office to reschedule. ; ordrng 1 W10518394 (Element) and 1 W11158802 (Silver ware basket)

Arrived on site to test unit for fan turning on by itself and not turning back off. Found unit turning on due to heat coming from range. Unit will run till unit get below 170?. Job complete

Arrived on site to test unit for rust on bottom oven cover and light not working. Test unit and replace light bulb and found rust at bottom of oven. Will order part and just drop it off at customers house ; ordrng 1 W11098799 (Bottom oven)

Arrived onsite for unit not powering on. Tested unit. No power getting to the unit. Unplugged the unit. Upon further inspection. Found that the black wire in the junction box on the unit was not connected. Re connected wires. Plugged unit back in. Unit had power. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for customer complaint of F9E1 error code, found unit would not drain, found broken wire at drain pump, I added wire connectors and reattached to drain, unit tested good."

Arrived on site for dryer not heating correctly. Upon arrival I confirmed unit was receiving 240 volts but I found power cord had been incorrectly installed by installers. Also found heating element as well as all for thermostat/fuses were functioning as designed. I ran a timed dry setting and found unit then fluctuating between 120 degrees and 160. Informed customer to run a load of laundry and let us know if it goofs up any further. Call complete

Arrived on site for washer needing previously diagnosed support rods underneath tub. Upon arrival I was able to disassemble the unit and then install the needed suspension rods after that I was able to reassemble and fully test the unit to verify that everything is now fully functioning as designed and the washer is no longer bangs around during the final spin unfortunately the husband of the home was out in the field while doing the work I did let him know however upon leaving that the job was completed. Call complete

"Arrived on site for Water not flowing (filling). Found float switch had something lodged underneath it. Cleared float switch and placed in diagnostics cycle. Dishwasher filled with water, spray arms spun, drained, and heated as designed. Ran through diagnostics a second time to ensure it would test good a second time, and it did. Ran a one hour was and dishwasher is running as designed. No leaks detected.

"Arrived on site to diagnose refrigerator leaking from dispenser and then dispensing very slow trickle of water. Examined unit and found a slow stream of water coming from the filter head. Replaced filter head. When I removed the unit to replace the filter head, I found a kink in the inlet line causing the slow dispensing. Removed kink with pliers and taped line to back of fridge to keep it from kinking again. Tested unit and found water is now dispensing as normal. No water leaks found. Call complete."

"Arrived onsite for unit making noise when not in use and drain motor being excessively loud. Tested unit. Unit was beeping constantly and drain motor was louder that it should have been. Upon further inspection, found that the float switch was broken and the drain motor was making louder noise. Could not get into diagnostics. Need to possibly replace control. Ordered parts. Office to reschedule. ; ordrng 1 W11255994 (FLOAT SWITCH ) and 1 W11462456 (PUMP DRAIN) and 1 W11462460 (CONTROL)"

Arrived onsite for unit microwave under panel not coming off. Upon arrival found unit under panel was over tightened and slightly out of place. Used hand tools and removed. Left client with bulb number for proper bulbs to replace in future .

Arrived onsite for unit microwave under panel not coming off. Upon arrival found unit under panel was over tightened and slightly out of place. Used hand tools and removed. Left client with bulb number for proper bulbs to replace in future .

Arrived onsite for range burners not functioning correctly. Upon inspection found melted receptacles and failing elements. Will need to order and replace burners and cooktop harness. Will need to secure grounding screw as well. Office to reschedule. ; ordrng 1 PARTSRESEARCH (GROUNDING SCREW ) and 1 W11396691 (COOKTOP HARNESS )

Arrived onsite for dryer making noise. Upon inspection found wining sound when element would energize. Called tech line for assistance and said the sound was normal due to element energizing. Provided SR#7730418647

"Arrived on site to install previously diagnosed parts. I installed the new tub, inner door, seal, and sump and motor. I then put the unit into diagnostics mode and ran a test cycle. The test cycle ran through as designed and I observed the bottom of the unit with the toe plate off for leaks. No leaks were observed at this time and at end of service. The unit ran through the diagnostics test as designed. Unit is working as designed. Call complete."

"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no error codes. Ran diagnostics cycle and noise was apparent in spin cycle. Inspected underneath unit and found oil residue, signs of a failed gearcase.

"Arrived on site and inspected dryer and found it is not heating, removed rear panel and found element has burned out, fuse checks good, cut off checks good. Replaced element and dryer is now heating again. Dryer vent exit on the home is on the other side of the wall and helped Customer confirm it is now clear.

"Arrived onsite for f97 lower blower error. Replaced blower, unit is now operating as designed. Advised customer on repair. All checks good."

Arrived on site to diagnose a microwave that isn't heating. Found magnetron failed in unit.

"Arrived on site to inspect refrigerator interior lights not working and water dispenser not working. Upon further inspection, I removed the deli control and found the reservoir full of water and the harness connections corroded. Removed the door to remove the water and inspected the harness for broken wires and it is good. I am ordering the deli door assembly and office to schedule return service when the part arrives. No water leaks observed during service.; ordrng 1 W10815669 (Deli door/control)"

Arrived onsite and faulty display. Replaced display control. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for oven not igniting. Test unit and found bad igniter. Replaced igniter test unit and unit test good job complete.

Arrived on site to diagnose cooktop that had odd smell associated with it. Ran gas sniffer over unit and found no issues. Ran a second time and picked up a small leak coming from one of the knobs. Removed cooktop and found one of the valves was sitting a little angled and just enough to allow a small gas leak. Reseated the valve and sealed properly. Unit is now working as designed. Call complete.

"Arrived on site for customer complaint of unit not spinning, found failed motor, ordering motor. tested hot and cold valve, lid lock and drain, all that tested good. ; ordrng 1 W11026785 (Motor)"

"Arrived on site for cooling complaint. Per customer unit will cool for about a day then stop cooling,checked temps readings 8? and 38? diagnosed a defective start device installed,installed a new start device power cycled unit,unit ran through a defrost cycle then exited cycle and compressor powered on. ; used 1 8201786 (Start device) from stock"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the heating element never came on. Removed the back panel and removed the element and found it badly warped and cracked. Also found the thermistor badly burnt. Removed and replaced the element and thermistor and tested and unit is operating as designed. Cleaned lint from the unit, job completed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the condenser coil vibrating when the compressor is on. I removed the front toeplate and found the foam spacer was worn and the condenser coil vibrating on the chassis bar underneath it. Using some sealant pad from my van stock (W11113654), I placed some in between the coil and the bar and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit making loud noise, found overload error code and off balance error code. I found capacitor housing came unscrewed and was rubbing on belt, I fastened capacitor back in place, I calibrated unit and ran agitation and spin cycle, unit tested good. If problem continues, will need gearcase and cam."

"Arrived on site for no operation on dryer. Checked incoming power at terminal block and found only 120 V to dryer. An entire leg of 120 V is missing. Checked breaker on the exterior of the home and it appears to be fine. An electrician will be needed to correct incoming power. Dryer should be working properly after this has been done, job complete"

Arrived on site to test unit for RC not cooling. Found FC evap completely frosted over preventing proper air flow into RC. Found bad bimetal and control was not sending power to heater. Replaced bimetal harness and control. Found new control is defective. Confirmed with SW. Needing new control to fix issue. ; ordrng 1 WPW10503278 (refer elect cont brd)

Arrived on site for Dryer turns off every 10 min. Tested voltage at the wall and was getting 240. Confirmed with customer that they were using timed dry when the dryer was shutting off after ten minutes and they stated they were using timed dry. Checked harness at terminal block and dryer was installed correctly. Ran dryer for 25 minutes without issue. Removed UI and inspected control. One of the diodes looked like it may not have been soldered properly. Removed control and installed new control. Ran dryer for another 15 minutes and dryer is heating as designed. Job completed.

Arrived onsite for refrigerator not cooling. Upon inspection I found the condenser fan running but I could not hear the compressor. I accessed the compressor cavity on the rear and found it extremely hot to the touch. I could hear the start device clicking every so often. I cycled power and took an amp draw on the compressor when the start device clicks. I found an amp draw of 7.5 at the start device then it would drop out. As per PR since I have to start device on me he recommended I replace it to see if the compressor would kick on. It did not. I am ordering the sealed system components for the repair. Ordering the Compressor(WPW10507886) drier(W10843121) coupler(W11506635) evaporator(W10836706) start device(WPW10448874) office to R/S requesting SS tech and 2 to 3 hour time frame for repair ; O-emld tckt

Arrived on site to diagnose an oven that didn't turn off after use. Found loose wiring connection at ui. Rewired unit properly and tested unit. All is working properly at this time.

"Arrived on site for customer complaint of unit giving error code and not draining after washing a rug with rubber backing and the backing came off during wash cycle. Found clog in drain filter, I removed clog and cleaned main tub hose and filter, unit tested good.

"Arrived on site to diagnose microwave with burned out lightbulb. On arrival found bulb was broken, and fused into the socket. Replaced bulb and socket and retested. Unit still had no light. Replaced control and retested. Light is now working as designed. Surge from control caused damage to bulb and socket. Call complete."

"Arrived on site to diagnose microwave that had issues starting and door close issues. On arrival found upper interlock in open position, and lower interlock in closed position. Found unit needs interlock housings.Replaced interlocks and lower switch. Retested and unit is working as designed with switches and interlocks triggering properly.