Arrived onsite to install previously diagnosed parts. Replaced icemaker and added silicone to areas the have potential to receiving warm air. ToLd customer to give unit some time before producing ice. Job complete

"Arrived on site for water leaking from ice maker into ice bin . Found ice maker leaking . Replaced icemaker . Ran harvest all checked normal. No water leaks detected at time of service.

Arrived on site replaced drain motor and inlet housing . Ran diagnostics 2 all connections are dry . Parts 108.50. Collected 117.45 cc No water leaks detected at time of service. Job complete

"Arrived on site for dishwasher door making loud scraping and popping noise when opening . Found toe kick had come loose and was getting bent and catching on door . Straightened toe kick out , door is now operating quietly and smoothly. No water leaks detected at time of service. Collected 151.54 cc . job complete"

"Arrived onsite for long dry times and found, unit with blockage in duct and blower housing. Vacuumed out thoroughly and verified unit is now operating as designed. Advised customer on having ridged duct installed and using timed dry to complete more thorough cycles. All checks good."

Arrived on site for brush falling down into lint trap. Removed brush from blower housing . Cleaned remaining lint out .No lint build up at time of service. Job complete.

"Arrived onsite for Will Not Wash. Upon arrival ran diagnostics and found Error codesF4-E3 motor not running, f5-e1 door switch not closed within 4 seconds , and f7-e1 no heat. Ran auto test and motor receives voltage but would not energize. Need to replace sump and motor. Replaced sump and motor and test unit on auto test. Unit now washes as designed. Also heater energized during test. No leaks present at this time. Job complete"

Arrived onsite for 1. Not Cooling - Refrigerator Section - Refrigerator 2. Frosting-on vents. Upon arrival found cooling in all sections with not frost build up. Pulled evaporator cover and secured all harness connections. Tested thermistors and passed test. Inspected drain pan and is leveled and clear. Customer will monitor the unit and call back if issue persist

Arrived onsite to install previously diagnosed parts. Replaced harness and heater. Test unit by forcing defrost heater. Unit no longer tripps the breaker . Job complete

Arrived onsite for soap dispenser wont close. Upon arrival inspected unit and found dispenser door latch has failed and dispenser is not staying closed. Replaced dispenser and unit is operating correctly. No leaks present at this time. Job complete

Arrived onsite for refrigerator ice maker not making ice. On arrival confirmed with claims that unit is under extended warranty. Had representative on the line and sent dispatch. Confirmed with SC that dispatch was received from AIG. Tested unit and found frozen fill tube. Thawed tube and tested. Ice maker did harvest and cleared tube line by performing multiple fill test. All components are functioning properly. Customer will monitor ice production. Unit is functioning properly. Job complete.

Arrived onsite for fridge leaking. Upon arrival inspected unit. Found leak coming from clogged drain line. Thawed all ice buildup in bottom of freezer compartment and cleaned drain line. Unit is now draining properly. No leaks present at this time. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Unit is now functioning properly. Job complete

"Arrived on site. Found. A defective compressor cover,replaced cover assembly."

"#1031 Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor"

"Arrived on site to diagnose a refrigerator that is leaking in to the rc. Found condensation freezing and melting in wiring hollow, between fc and rc. Issue is due to poor design and no repairs are possible.

Arrived on site to install previously diagnosed parts. I installed the thermistors and the unit was still not functioning. I found the control also bad. I installed the control and then the unit began working as designed. I collected the balance in full with CC. Call complete.

Arrived on site for a dishwasher with upper rack issues. Upon further inspection I found the adjusters bad. I replaced the adjusters and the unit is now as designed. Call complete.

Arrived on site for a dryer not heating. Upon arrival the customer stated the unit turns on but does nothing. The customer also stated they had another company look at the unit first. I found they left several screws off of the unit. Upon further inspection I found the belt and idler pulley broken. I installed both parts and the unit is now working as designed.

Arrived on site to test unit for water droplets collecting on top side of FC door gasket. Found gap between cabinet and linear. Filled gap with silicone and turned center mullion to always on. Advised customer to monitor. All gaskets sealing as designed. No leaks detected. Job complete.

Arrived on site to test unit for build up ice underneath ice bin. Placed Permagum around ice chute and advised customer to monitor. If issue persists recommend replacing left door as all components are sealing and no sign of frost except under neath ice bin. Job complete.

"Arrived to inspect dryer not starting. I found the control had burned and also burned the wiring harness. The CX did not want to proceed further due to the damage and cost of repair.

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I tested the unit and found the numbers 5, 6, 8, 9, & 0 do not work on the control panel. I advised the customer that the control panel is no longer available in white, but I have it in black. I removed and replaced the control panel and tested and unit is operating as designed. Job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and tested and found the unit leaking from the detergent dispenser when testing the softener valve. Customer advised that owner placed detergent in the softener cup.

"Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, I tested the dispenser and could hear the motor turning but there was no ice dispensing. I removed the ice bin and inspected the shaft and found that the shaft had slide down and the head was stripped. Without ice the shaft would turn the bin, but with a full bin, the shaft would not turn the augerI installed the new shaft and tested with a full bin of ice and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site dryer making a noise. I inspected the unit and work area. I found the pulley seized, the belt fraying and the guide wheels starting to go out of round. I installed all parts. I reassembled the unit and tested it. I found it working properly.

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier. Verified unit held vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit turned off at the control. Turned it on and removed the evaporator cover to inspect the evaporator frost pattern and found none. Pulled unit out and found where the heat exchange had leaked refrigerant. Tested the compressor and it is reading .50amps

Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found switch installed previous trip is faulty and installed new switch. All is working properly at this time.

"Arrived on site to inspect washer leaking water. Upon further inspection, I found dry water streaks on the left side the unit coming from the dispenser area (photos). Placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed, but I did find where water was building up at the opening of the dispenser drawer. I removed and replaced the dispenser assembly and retested. Unit is operating as designed with no further leaks. Job completed."

Arrived on site to install previously diagnosed parts. Installed new grit cutter. Unit s now operates normal. No leaks observed during service job completed.

"Arrived on site. Replaced filter housing,turned water source on no leaks from filter housing or tubing.

"Arrived on site to test unit for frying chicken noise. Found blue factory tape on rear of unit flapping with condenser air circulation. Removed tape, tested unit, unit no longer making sound. Job complete."

"Arrived on site to test until not responding. Found UI harness where connects to control had plastic molex popped off the control and barely making contact causing intermittent power to console. Replaced control and console, tested unit, unit now working as designed. Advised customer to download whirlpool and app and connect to WiFi. Job complete."

"Arrived on site. Found defective mullion rail,replaced mullion rail tested door operation good.

Arrived onsite for Drum not turning.. upon arrival test polarity from supply and is good. Inspected belt and belt is good. Inspected blower and found lots of lint and debris stuck on wheel and housing. Found thermal fuse blown. Cleaned all debris from blower and housing. Replaced thermal fuse. Test Unit. Unit now operates. Test unit with vent test kit and test failed. Recommend to customer to have wall vent cleaned at least once a year. Watched heater cycle several times. Unit is operating as designed. Job complete

Arrived on site to test unit for no power. Test unit and found shorted wire at junction. Repaired wire test unit and unit test good job complete.

Arrived on site to test unit for broiler not working. Test unit and found customer trying to broil with the door open. Advised customer broiler will turn off if the board sees the door opened. Test broiler with door close test unit and unit test good job complete.

Arrived on site to test unit for unit not draining. Test unit and unit drain correctly 3 times. Also test heating element and heating element test good. Found unit over filling due to float getting stuck. Repaired the float test unit and unit test good job complete.

"Arrived on site for washer, inspected unit and work area. I set unit in diagnostics and found error code stored UB. I then set unit in a diagnostics cycle and found it draining super slow and found it to be slightly leaking from the door seal. I then removed drain pump filter screen and found it to be clogged with pet hair. I removed all pet hair and cleaned below and door glass and set it back in a diagram cycle tested unit and completed all test with no problems. Unit was unleveled and I set legs to the proper hight and unit is now operating as designed. I advised CX to try to keep drain pump screen clean and also below and glass to avoid any leaks. No leaks observed during service. Job completed.

"Arrived on site for dryer, inspected unit and work area. Dryer would need a vent tube to properly function. I proceeded with installing new tube and tested. Unit is now operating as designed.

"Arrived on site to test unit for no power, tested unit found breaker not tripped, but L1-G has no voltage and L2-G getting 120VAC

"Arrived on site to test unit for not functioning properly, tested unit found bad shift actuator, replaced parts tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for noise, tested unit found unit is running as designed, ice maker is harvest completed and filled with water with no issues, all fans are running quiet, advised customer to monitor and itd the noise returns take videos and call us back job complete"

Arrived on site for refrigerator needing previously diagnosed separator. Upon arrival installed required part. Reassembled and tested dispenser and found no air leaks. Call complete

"Arrived on site and replaced slide bearing on dryer, after replacement dryer is running normally, job complete"

"Arrived on site and found noise homeowner hears is flapper closing after vent fan stops. Customer requested that flapper be removed. The vent exit for the microwave is still protected by another screen and flapper on the exterior. After removing flapper it is no longer making noise, job complete"

"Arrived on site and found refrigerator is unplugged and has been defrosted by homeowner. Replaced HV control board diagnosed by previous technician, also replaced Damper and Freezer thermistor. Confirmed fan motor is working properly sent a short video to KB/service management. Requested that customer monitor refrigerator for correct operation, If issue continues order user interface and evaporator harness"

"Arrived outside and inspected washer and found error code for Long fill. Found cold water flow is very weak in the diagnostic cycle. Inspected water line and found it is clogged with sediment, took one picture

"Arrived on site and inspected washer and found when set on a normal cycle power button works but every other button chimes when pressed but doesnt engage. From standby washer will enter a diagnostic cycle and completed calibration 52 an automatic test 51. replacing control board and user interface/console at the same time make correct the issue

"Arrived onsite for microwave completely un responsive. Upon arrival inspected unit. While verifying properly voltage, found unit partially unplugged. Secured plug and unit powered on. Tested unit heating water and unit is functioning properly. Job complete"

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area I found fault codes F4e3 wash motor failure f7e1 no heat. I ran a diagnostics cycle and found the unit filling with water, but the wash motor not coming on. I installed the new wash motor. I reassembled the unit and tested it. I found it working as designed

Arrived on site to install previous diagnose parts. I gained access to the control and replaced it with new. I gained access to the fc evaporator and found it covered in ice. I cleared the ice and replaced the fc motor. I tested the unit and found it working properly.

"Arrived on site for range burner inner ring not lighting. I inspected the unit and work area. I found the rings broken. I installed a new element and tested the unit. It is now working as designed.

Arrived onsite to replace previously diagnosed parts. Confirmed heater receiving 120 vac but resistance readings at 6.2 k ohm showing 3ohm resistance for heater is out. Replaced door. Tested unit harvest and fill. Unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water inside the RC section on the shelves and at the back left corner above the filter. I tested the water dispenser and found water spraying from the water filter area. I removed the filter head housing and inspected the filter head and found the gasket had blown out the back of the head. Cleaned up the water and turned the water source off at the wall. Customer advised the unit is not cooling in the RC section. I found this freezer is cooling, but was unable to determine if the RC section was cooling or not due to having the doors open too long. When I closed the RC doors, I did not hear the RC fan come on. I pressed the reset button at the back of the unit on the main control and once the unit came on, I could hear the fans operating as designed. I advised the customer to allow the unit to cool for approximately 4-5 hours and to contact the office around 430pm to report the status of the unit. Customer advised that they can do without the water dispenser/ice at this time and were more concerned with the unit cooling. No water leaks observed at the end of service, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, the customer provided a new ice maker and ice bin. Using my steamer, I removed all ice inside the ice maker housing. Cleaned all water from the housing and sealed the gap between the housing and the liner with manufacturer approved silicone. Installed new clips to the coil and installed the new ice maker and bin. Tested unit and it is operating as designed.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found both friction pads laying on the floor under the unit. I pulled the unit out and installed both pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previous diagnose parts. I replaced the door and the door closer. I reassembled the door. I inspected the door sealing and found it working properly. Job complete.

"Arrived on site for freezer flashing hi temp error and not showing proper temps. Upon arrival confirmed complaint. Found a,p draw at 1.3, evap fan running and compressor pump refrigerant through system efficiently. Evap coil had a great frost pattern. I found electrical failure in control board on door. I replaced control. Found error went away. Informed customer to give unit 24 hrs to cool and stabilize temps. Call complete"

"Arrived on site for Maytag washer, inspected unit and work area. I tilted unit back to inspected the stator plate and motor and found stator plate bolt lose. I then used some thread lock on bolt to correct issue and also found rust around the motor. I tested unit in diagnostics and found error code stored F41, I set unit in a diagnostics cycle to test performance of unit and heard some clunking and bearings noises. I search for parts and could not find a gearcase but has the same symptoms of a gearcase. Im ORDERING PARTS RESEARCH on gearcase.I also messaged my management Skype thread to review this callNo leaks observed during service.; ordrng 1 W10381078 (Tub shaft bearing assembly) and 1 Unknown (Gearcase)"

"Arrived on site for washer MAKING A CLICKING NOISE AND IT SMELLS HOT, AGETATOR IS NOT WORKER. Upon arrival confirmed complaint. Found F7E6 in diagnostics. After further testing I found unit had recalled styled actuator that had popped out of alignment. Replaced actuator then reassembled, reset, and retested unit. Found no leaks, and unit now cycling through all setting as designed with no further failures. Call complete"

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I gained access to the gearcase. I found the belt broken, the gear case leaking oil. The unit will need a new gearcase, belt, cam, actuator and motor to repair.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the faulty door and adjusted the chassis, squaring the doors to ensure proper sealing. No leaks observed during service."

"Arrived onsite for a refrigerator not cooling correctly. The customer had the upper cover removed on arrival. I found the evaporator starting to frost up more than halfway down the first coil then the frost started disappearing. I found all sealed system components running. I found the foam air duct blocks missing on the sides of the fan shroud. I checked pressures and found my low side at 0 psi and my high side at 315 psi. I found that the sealed system had been repaired at one time and a dye drier was installed. I found dye on the back wall behind the evaporator and at the bottom under it. The compressor and evaporator would need to be replaced. The foam blocks need to be installed on the fan shroud for proper airflow and the defrost heater should be replaced when the evaporator is replaced. I d the customer for the defrost heater and foam block kit parts . SS are still covered. Ordering 8201798 Fan Blocks, WPW10427993 evaporator, WPW10140162 heater, W10720770 compressor, WPW10143759 Dye drier, & W11506635 Access valve. Per the customers request I left the rails, shelf studs, and the evaporator cover off and inside the FC with all the screws on the floor of the FC on a towel. The cover had 5 screws missing. I explained to the customer that the evaporator was not in stock at this time and it could take a while to get it. ; ordrng 1 8201798 (Fan Blocks) and 1 WPW10427993 (Evaporator) and 1 WPW10140162 (Heater) and 1 W10720770 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed transformer, control, magnetron, cap and diode. I tested the unit and it heated as designed and I found no other faults with the unit. Operational test good."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and check voltage at the icemaker. Found no voltage being sent to the icemaker. Checked voltage at the top of the freezer door through the harness and did not find any voltage. Checked underneath where the harness connector from the freezer door connects to the refrigerator. Found voltage being sent to the icemaker at that connector. Spoke to SW and was advised we would need a new freezer door for repair. The office will need to contact the extended warranty due to part. If authorization is given for the repair, please contact the customer about a return date; ordrng 1 W10438770 (Freezer door)"

"Arrived to inspect gas odor and no heating. I found the unit would not ignite and tested the hot surface igniter. It tested at 380 ohms, a new igniter is in the 60-80 ohm range and I removed and replaced. The unit operated as designed after and heated and cycled as designed. No gas leaks detected during service.

"Arrived to inspect draining issue. I found the drain pump would drain, but on,y very slowly and it was quite noisy. I removed and replaced the pump and tested. Normal operation returned and the unit operated as designed. No leaks observed during service.

Arrived on site for a washing machine that is not draining and flashing an F9 E1 (long drain) error code. Inspected unit and work area. Did confirm the customers complaint and ran through diagnostics. Did replicate the failure. Customer advised that sometimes it will drain but sometimes it will not and is flashing the code. Went ahead and checked voltage to the drain pump and found proper voltage. Checked resistance on the drain pump and found it out of range. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. I had the customer run a load after I left to ensure that the unit was working properly. He did advise that the error message still came back so am ordering a control for repair. The office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11419171 (Control)

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Refered customer to units manual to know what to expect throughout washer cycle. No further repairs needed and no leaks were found at time of service.

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon further testing I plugged unit in and found compressor internal windings grinding to a stop after 3 seconds. Tried new start device and found same results. Found unit needs sealed system replacement. Office to reschedule once availability of parts is known.; ordrng 1 W11225065 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen/+kit (Nitrogen/+kit) and 2 W10913906 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11504434 (Coupler)s and 2 W11504432 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504436 (Coupler)s and 2 W11504416 (Coupler)s and 2 W11506620 (Coupler)s and 2 W11504419 (Coupler)s and 2 W11504449 (Coupler)s and 2 W11504434 (Coupler)s and 1 W11368877 (Evap coil) and 1 Lokringkit (Lokring kit)

"Arrived on site to replace previously ordered parts for dishwasher. Replaced control and tested unit. Found unit is now turning on, but couldn't check water functions as there is no waster to home."

"Arrived onsite and found timer failure where unit was only operation on select cycles and unresponsive on the timer cycle. Advised customer that timer would be needed to repair but customer not interested in repair, they were in pursuit of replacement. Advised customer on diagnosis and value of repair. ; O-emld tckt"

Arrived on site to install previous diagnose part. I replaced the sump and motor assembly. I tested the unit and found it working properly. Job complete.

"Arrived onsite for absolute no cool, found unit compressor running, but absolute no cool. Ordering compressor, drier and access valve to repair. Office to reschedule. ; ordrng 1 W10779331 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uvdrier)"

Arrived onsite and found unit operating with bad timer motor. Proper voltage to motor but no timer motor function. Replaced timer. All checks good. Unit is now operating as designed.

Sr#7734018316 arrived onsite for unresponsive control. Replaced the control and ui together. Found unit latch also failed. Ordering latch to complete repair. ; ordrng 1 W10861642 (Latch needs autho)

Arrived onsite to install previously designed part. Upon arrival I installed new bake burner. And tested unit and found unit operating as designed. Job complete.

"Arrived on site for washer tripping breaker .about half of the time loads are run .ran diagnostics no error code . Unit is tripping half way thru cycle . Ran drain and spin . Ordering drain pump. Call to set return,; ordrng 1 W10276397 (Drain pump)"

"Arrived onsite for washer not completing wash cycle and sometimes would add time to cycles. Upon inspection I found no codes stored. Upon further inspection I found that the protective film was still on the ui, there was also some small signs do moisture due to the room being a bit humid. I removed the film and tested unit several times a found that the unit would operate as designed every time. Job complete. No leaks found at this time."

"Arrived onsite for Not Cooling - Both Sections . upon arrival unit was hot in both boxes. Inspected compressor and is pulling .62 amps. Checked sealed system with UV light and found leak from compressor to condenser that included a drip to the floor of the unit. Ordering compressor, UV dryer and coupler. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler)"

Arrived onsite for dishwasher not washing properly. Upon inspection I found that the unit had error code f5 e1 stored that was due to the cx taken too long to close the door when starting a wash. And a fc e5 which I could not find in the tech sheet. I called techline and spoke to Andrew and told of my findings and go sr#7734016407. Job complete

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found possible restriction in the evap as capillary tube was frosting back into the cabinet within minutes of startup. Evap, compressor, and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WP2188823 (Evap) and 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling)"

Arrived on site for a dryer not spinning. Upon further inspection I found the belt ripped off. I replaced the belt and tested the unit. The unit is now working as designed. I found the dryer vent extremely crimped and advised the customer on getting a new one. I informed the customer on the safety issues and lack of performance if not. I find the unit within warranty so no balance was collected. Call complete.

Arrived onsite for F2E1 error codes. Upon arrival inspected unit. Per tech sheet checked connections . Did not resolve issues. Will need mail control/keypad replacement. Control RWO. Office to reschedule when part is available. ; O-emld tckt

Arrived on site for washer not finishing cycle . Ran diagnostics got basket engaged during wash cycle . Found wire hanging out out of molex connection on actuator motor . Repinned wire . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed parts. I was able to remove the washplate with the removal too., but found the gearcase was now to bound to remove. The unit will need a tub rebuild ordering all components needed. Need autho and 2 hour job. Office to reschedule. ; ordrng 1 W10811957 (Basket) and 1 WP8533928 (Filter Screw) and 1 WPW10215093 (Drain Pump Filter) and 1 W10743982 (Tub Heater Screw) and 1 W11041462 (Tub Heater) and 1 W10909670 (Spaner Nut) and 1 W11032711 (Gearcase Washer) and 1 Autho (Autho) and 1 2hour (2 hour) and 1 CNOTE (Drop parts at customers home) and 1 W10512162 (Outer Tub), states that autho needed"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and unit turned on but no heat. Checked voltage at block and found no L1. Across L1-L2 240vac and only on L2 Checked at wall and confirmed issues with supply voltage.

Arrived on site for a refrigerator with the lights in the freezer not coming on all of the way. Upon arrival the customer stated that the main issue was the FC door UI was flashing randomly and beeping. They found the UI was acting as if someone was pressing the buttons on its own. I found the UI bad and the lights needing to be replaced per the special pointer. I am ordering the UI and will return with the lights to install per the SP. Office to reschedule.; ordrng 1 WPW10151236 (UI)

"Arrived on site and inspected dishwasher and no saved error codes, started diagnostic cycle and found it completed properly. Started a cycle on normal and it is progressing properly could not find any salt with dishwasher how much job complete"

Arrived on site for a dryer not heating. I tested the unit and found no heat. I checked voltage at the wall and terminal block and both were good. I gained access to the inside of the unit and ohmd out all components. I found the element open. I found we had the incorrect element on hand. Ordering correct one and the office will reschedule. ; ordrng 1 WP3387747 (Element)

Arrived on site to test unit for not heating. Ran unit for 30 seconds and then again for 45 seconds then again for 1:20 then again for 2 minutes and unit heating correctly. Called Techline and the blind said if we cant duplicate the problem There is not much they can do. Also heated food and foo heated correctly. File-7733890174

Arrived on site to test unit for not cooling properly. Found FC evap frosted over. Advised customer to thaw unit for proper diagnosis. Office to reschedule. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

Arrived on site to test unit for door not opening. Test unit and found broken latch board. Replaced alt high board . Test unit and unit test good job complete.

"Arrived to inspect incorrect operation and indicators lit. Control failure, unit will required replacement control. ; ordrng 1 W11567348 (Control)"

Arrived on site to test unit for bottom spray arm not rotating. Test unit and can see bottom spraying and rotating.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and customer will have the units unstacked upon return service as they did today. Both units left unplugged and water tel the washer was turned off for safety. No water leaks observed during service.; ordrng 2 W11574590 (Main Control)s"

Arrived on site to test unit for not keeping proper time. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number. Job complete.

Arrived on site to test unit for condensation build up around ice door. No condensation present in FC no ice or frost around ice container. Just condensation on outside of ice door that drips down. Poured water into ice door and no leaks. Spoke with techline and was advised to replace FC door in stainless. Office to reschedule. SR#7734016403; ordrng 1 LW11258441 (FC door)