Arrived on site for a refrigerator thats not cooling either side. Inspected unit and work area. Confirmed the customers complaint and found both side sitting at 68?F. Check the evaporator and found the evaporator somewhat cool at the top but no frost pattern anywhere on the evaporator. Went to the back and check the compressor and found the compressor running. Took an amp draw off the unit and found the uniform .167 A.

Arrived on site to inspect unit for not cooling normally and causing lots of issues to include condensation. Upon inspection found the units compressor pulling .77 amps which was low. Unit was not calling for cooling when cab was hot. Spoke with techline and was told to order a full sealed system repair and control boards.

"Arrived on site for washer making a ticking noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no faults. Ran automatic test cycle and found all components operating. Performed manual test mode and continued to switch from agitation to spin and found engaging every time. Inspected pulley and cam. Removed cam and found small amount of oil from gearcase. Removed agitator and found threads n gearcase worn. Found failed gearcase. Removed gearcase and cam, installed new. Assembled unit and performed calibration cycle. Ran manual test cycle and tested all components. All tested good, no water leaks detected during service.

"Arrived on site and replaced heating element per service pointer, ran diagnostic cycle to ensure it is not leaking, job complete"

Arrived on site to diagnose a range that is not turning on. Found terminal block burnt and replaced it. Also repaired any damaged wiring. All is working properly at this time.

"Arrived on site to replace damaged door skin, replaced skin, customer happy with results, unit running as designed no leaks detected job complete"

"Arrived on site for complaints of no heat. Found unit heating, but after 1-2 minutes the heat and high voltage sound would shut off. Found cooling fan not running when calling for heat. Found 120vac at the cooling fan. Will need new cooling fan motor to complete repair. Office to reschedule.; ordrng 1 W11230994 (Fan motor)"

"Arrived on site to install previous diagnose parts. We replaced the rc evaporator cover, the hv control and the fc harness.

"Arrived on site and spoke with techline, found quick reference guide given to customer should be used as a flow chart to use different functions. Showed customer how to achieve results they were looking for, job complete"

Arrived on call for complaint of freezing in refrigerator section. Ran diagnostics and in test 3 the damper door didnt close. After replacing ran test 3 again and door closed and opened properly.

"Arrived on site for not dispensing ice. Tested ice dispenser diagnosed a defective ice bin,replaced ice bin tested dispenser working as designed"

arrived onsite for the unit not getting up to heat on both ovens. Said they used the app and unit wouldnt not get up to heater properly. Called Techline. Had me check voltage at the control and all checked good. Looked at the gas regulator and found that the switch on the regulator was in the incorrect position. Flipped the switch up and tested the unit and unit started heating with no issues. Spoke with leon got sr#7732640295. No issues at this time. Job complete

Arrived on site for doors not leveled and mullion not engaging . Placed shim on back right corner of unit . Doors level and mullion engaging . Job complete

"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing F2E1-stuck key. I attempted to place the unit in diagnostics and it failed due to the error code. I cycled power at the breaker for 30 seconds and reset the unit. I was able to get it into diagnostics and cleared the code and tested the components. Unit is operating as designed. I advised the customer that the unit is operating now, but could produce the error code again in the near future. Customer wants to order the control panel to avoid this issue later on. ; ordrng 1 W11236887 (Control panel)"

Arrived on site for oven door not sealing properly. I called the construction manager and found out the complaint is hot air was blowing out the bottom of the unit. We inspected the unit and work area. We found no fault codes in diagnostics. We found the upper oven gasket was not clipped in properly. We secured the gasket to the oven. I Spoke to the customer about how the air flow on this unit works. The unit is working as designed. Job complete.

Arrived on site to diagnose a dishwasher that is not draining. Found no high point in drain line installed to prevent back flow from sink. Installed high point and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for complaints of water leaking. Customer stated lots of bubbles came out the bottom from door. Found unit with leftover soap. Ran unit thru factory diagnostics and unit passed all tests. No error codes. Advised customer on proper detergent use, and recommended using pods. No water leaks detected at this time.

"Arrived on site to install previous diagnosed part. Removed failed fascia and installed new. Per diagnostics mode and tested voltage to fascia and found correct. Tested water fill and found still frozen. Thawed line and added permagum to seal ice box. Ran fill cycle and found unit filled. Checked ice maker fault codes and found none. Ran IM motor test and found working . All tested good, no water leaks detected during service."

"Arrived on site to test unit for no agitation

"Arrived on site for fridge not making ice wire is stuck. Ran diagnostics test 44 and ice maker motor turned to harvest. Ran test 45 and water filled. Gained access to ice maker and found ice mold was loose and spinning freely and not attached to the motor. With this, the motor was turning but the ice mold was not twisting to drop ice. Removed ice maker and installed new ice maker. Asked customer to dump any ice it produces today and any new ice tomorrow will be safe to use for drinks. Job completed."

Arrived on site for microwave ending previously Diannes ACU. Upon arrival reconfirmed issue and replaced ACU. Found fully functionality restored to unit including the light bulb under unit. Call complete

"Arrived on site to test unit for water leak, tested unit found leak coming from heating element, element missing bushings, , replaced element,tested unit,unit running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC light housing and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dryer MAKING A GRINDING/MECHANICAL GLITCHING. Upon inspection I found noise coming from blower wheel will need to replace wheel to complete job ordering 1x WP697772.; ordrng 1 WP697772 (Blower wheel)

"Arrived on site to install previous diagnose part. We gained access to the motor control, and replaced with new. I entered diagnostics and cleared any fault codes. We tested the unit in a quick cycle and it came on and ran as designed.

Arrived onsite to replace previously diagnosed parts. stainless door glass w11176456. Office to reschedule ; ordrng 1 w11176456 (Ss door glass)

"Arrived on site for dishwasher heater replacement. Gained access to heater. Removed heater and installed new. Assembled unit and tested operation and observed for water leaks. All tested good, no water leaks detected during service."

"Arrived on site. Installed a new Orion control found compressor would power on for 1 min then power off,during compressor removal found no refrigerant in the system,removed compressor,installed a new compressor found broken cap tube inside liner wall called tech support

"Arrived on site for rf low ice, still freezing food, dispenser drips; call techline while at residence. Customer explained they just recently replaced the filter. Took temps and freezer was between 12-13. Fridge was at 39. Dampener door in fridge was set to cold. Temp setting was one right above ideal. Ran test switch on ice maker and it harvested but water was not coming in. Removed filter head and installed new filter head. Ran test again and water came into ice mold as designed. Called techline regarding items freezing in the fridge on top and second shelf. Spoke to Chris. Chris explained the dampener should be set to coldest instead of cold. This will allow more cold air to remain in the freezer and not the fridge. Chris recommended the customer leave the temp setting where it was (one above ideal) until tomorrow. If items in fridge arent freezing on top and second shelf they could bump it up to ideal. If items are still freezing in ideal they should bump it back down one to prevent freezing items in fridge. Chris stated the dampener being set to coldest instead of cold will keep the freezer colder and prevent the fridge from getting so much cold air. SR7732645905"

"Arrived on site to inspect refrigerator water dispenser not dispensing properly. Upon further inspection, customer advised that they recently replaced the water filter and the water was barely coming out of the dispenser. I tested the dispenser and it was slowly dispensing. I removed the filter and retested and got the same results. I removed and replaced the valves and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace control board and blowers and console. Replaced all parts test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the diverter assembly and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not closing normally and not cycling. Upon inspection found the units lid cracked causing the issues, ordering lid assembly. Office to reschedule ; ordrng 1 W11259006 (LID)"

"Arrived on site for customer complaint of freezer frosting over, found unit is working as designed at time of service, may have been an air leak from the door not closing all the way, but at time of service, the door closed properly."

"Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over it, took one picture. Refrigerator will need to be completely defrosted and then fresh food evaporator cover will need to be replaced. On test 128 found software version 6.0.0 will also bring back control board if available.; ordrng 1 W11333076 (Control)"

"Arrived on site for DW stopped working, no operation. Found dishwasher was powering on but wouldnt drain. Removed kick plate and gained access to the sump and motor. Found drain pump harness connector was not connected and fully seated into drain pump. Pressed connector all the way in and dishwasher drained residual water out. No leaks detected. Dishwasher now running as designed. Job completed."

"Arrived on site for wall oven over heating upon arrival confirmed complaint but found no errors in diagnostics. After further testing found all heating hardware within specs. Ran 30 minute heat cycles on both ovens and found the following results test set to 350(started @10:06), 417 (ended @10:17) 365 (@10:27) 333 (@10:34). Unit averaged 366 degrees when set to 350 in both ovens. Called techline and documented issue with Ed sr#77322640671. Was instructed to recalibrate unit -10 degrees in both ovens. Retested unit and found averaging temps at 353 when set to 350. Call complete"

Arrived on site to diagnose a cooktop with a burner not working properly. Found center portion of dual burner not working properly and replaced burner. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose an oven with lights not turning off. Found rivet for door switch not pressed properly. Re-pressed rivet and all is working properly at this time.

"Arrived onsite for unit dripping from the front and the water not draining from the bellow. Tested the unit and unit did drain and spin. Upon further inspection, found that the 5 holes in the bellow were clogged not allowing the water to run back into the tub. Cleared holes and let customer know that there was hair in between the glass and the bellow at the bottom causing the water to leak. Customer cleaned the glass and the bellow. Tested unit again and water was no longer leaking. No issues at this time. Job complete.

"Arrived on site to to test unit for gas leak, tested unit found gas leak at wall to unit connection using bubble solution, checked all other connection using bubble solution and did not detect any other leak, used leak detector to verify and did not detect any spikes, advised customer to monitor and if excessive gas smell is detected to call us back, also front left burner will not ignite, inspected burner and found that the igniter is broken, will need new igniter to complete job; ordrng 1 W11238758 (Igniter)"

Arrived onsite for washer with F0E7 - load in washer while running clean cycle. Upon arrival found unit was leaking. Found failed drain hose. Will need to replace hose then run full diagnostics to insure unit is functioning correctly. ordrng 1 W11244231 (Drain hose)

"Arrived on site to replace temperature encoder, after replacing, unit tested good.

"Arrived on site for dishwasher top rack adjuster broken. Inspected unit and work area. Found left adjuster broken and missing positioner. Will need to replace adjuster and positioner and adjuster. Removed failed parts and installed new. Tested rack operation. All tested good. No water leaks detected during service.

Arrived on site for for refrigerator not dispensing water or ice. Inspected unit and work area. Tested dispenser operation and verified failure. Found inlet valve not activating when attempting to dispense. Per diagnostics mode and tested paddle operation and found control reading paddle. Tested water dispenser operation in test mode and found working. Rebooted unit and tested dispenser operation and found working. If failure reoccurs will need to replace UI.

"Arrived onsite to replace previously diagnosed parts. Replaced UI, control, line filter and dispenser. Tested unit and unit is functioning properly. Job complete"

Arrived on site for COOKTOP WORKS BUT OVEN IS NOT HEATING. Placed in bake and oven reached 350 preheated temp without issue. Allowed six high and low temps to ensure the flame was consistent and it was. Showed customer the flame and igniter lighting while I had the pan and flame spreader removed. Adjusted the igniter framing to be a little closer to the burner. No repair needed.

"Arrived on site for water leaking. Diagnosed a defective drain pan,installed updated drain pan kit,checked water flow to compressor compartment good."

"Arrived on site for missing handles . Found handles missing , set screws,and plugs missing . Ordering Set screws , plastic screws , badge . No water leaks detected at time of service. Call to set return . ; ordrng 2 W11328753 (Handle screws set)s and 4 12246610 (Plug bottom)s and 1 W10884773 (Badge)"

"Arrived on site to inspect unit for not cycling due to a error code, upon inspection found the unit beeping due to a water leak under unit, customer had a bowl flip over causing the issue. Removed water and tested. Complete"

"Arrived on site to replace heating element per recall. Replaced element, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for console not responding. Verified console receiving proper voltage(14vdc). Needing console to fix issue.Office to reschedule. ; O-emld tckt

"Arrived on site to replace sump, wheels, and dispenser, after replacing, unit tested good.

Replaced element for service pointer test unit and unit test good.

"Arrived on site for complaints of intermittent power loss. Found proper voltage and polarity at the wall outlet and the terminal block. Found outlet is the issue. Able to gain power and lose power by pulling the cord in and out a little bit. When the cord is making good connection, unit is functioning as designed.

"Arrived on site to unit for not drying

"Arrived on site for complaints of unit tripping the breaker. Found proper voltage at the terminal block. When bake and broil are energized, found proper voltage at each element, and found amp draw between 10-15. Unit seems to be functioning as designed. Called techline 7732639375. Advised customer to have an electrician check out the breaker. Job complete."

"Arrived on site to to test unit for F9e1 error code, tested unit found failed pump, rotor making loud grinding sound, took apart rotor and found missing teeth on hub and tub bearings starting to rust showing signs of water leakage

"Arrived on site to inspect unit for not turning the cooktop hot light off. Upon inspection found the switches shorted causing the issues, replaced both outer switches and unit turned on normally. No problems found. Complete"

Arrived onsite to replace heating element as per sp S17304. MfrRef # 7732572756 installed new heating element. Upon inspection of heating element I found that the water valve was damaged. I will need 1x W11434044 water valve. Office to reschedule.; ordrng 1 W11434044 (Water valve)

"Arrived on site for dishwasher element replacement. Gained access to element. Removed element and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

Arrived to inspect lighting issues. Confirmed the complaint and found the housing still had the silicone inside and the bulb was defective. Replaced the bulb and unit tested properly. Job complete

Arrived onsite for vent hood buttons pushed in. Upon inspection found control not seated correctly in housing. Secured control and tested. Unit is now functioning properly. Job complete

Arrived onsite for wall oven not heating. Unit display and lights are functioning. Pulled unit to check for proper voltage. Found L1 to neutral 120. What should be L12 to neutral 120. L1 to L2 is 0 vac. Has (2) 120 vac on same phase circuit. Customer will need electrician to correct issue. Job complete

Arrived to inspect cooktop elements and switch issues. Found the left rear element was burned out. Also both rear switches were defective. Replaced all 3 items and unit tested properly. Customer satisfied. Job complete

"Arrived on site to test unit for no ice production, tested unit found weeping valve, causing fill tube to freeze up, removed ice blockage with steamer, replaced valve , advised customer to monitor ice production and if issue still persist to call us back at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for door not closing properly, tested unit found push in latch for light is broken and not allowing door to close, need latch assembly to fix issue, office to reschedule ; ordrng 1 W10883049 (Latch assembly)"

Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor. Replaced sump and motor test unit and unit test good job Complete.

Arrived on site for a washer with a melted door. Upon arrival I confirm the issue and after inspecting the door found that during the install process or prior the glass panel to the door had been exposed to too much heat and caused bubbling and warping in the glass panel. I replaced the outer glass door assembly reassembled and tested door and found it fully functioning as designed with no scratches dents or other issues. Call complete

"Arrived on site for dishwasher failing to turn on and start correctly. Upon arrival confirmed issue. After further testing I found right side door switch was stuck and failing to allow proper connection through switch, replaced switch then reassembled and tested unit. Found unit turns on and fully functioning as designed with no leaks. Call complete"

Arrived on site to install previously diagnosed part. Installed door gasket. Had customer inspect it. Job completed.

Arrived on site for for no drain dishwasher. Found rail stop stuck in sump at drain motor opening . Removed and reinstalled stop in upper rack . Ran diagnostics all checks normal. No water leaks detected at time of service

Arrived on call for complaint of leaks inside refrigerator section. Pulled cover for air flow and it is dry took picture. Pulled cover for air flow in refrigerator section too and found some frost in channel. Possibly the channel had extra moisture from previous repair

Arrived on site for complaints of no power. Found proper voltage at the wall. Found burned black wire on the terminal block. Will need new terminal block to complete repair. Will also order power cord. Office to reschedule.; ordrng 1 WPW10245259 (Block) and 1 W10655441 (cord)

Arrived on site to test unit for console acting erratic. Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. Unit is heating and working good. If issue persists recommend returning with control and console. Job complete.

"Arrived on site for a dryer that is making a knocking sound upon the start of dryer starting. Inspected unit and work area. I attempted to start the dryer five separate times with one load having clothes in it. Could not replicate the sound. Attempted again after working on her washer and still was unable to replicate the sound being made. I did advise the customer that because I could not replicate the sound, there was not really a whole lot for me to be able to check on most of the issue was with her vent hose playing against the back of her unit when it went first started. She advised that the sound would start up but then it would completely go away within 30 seconds. Customer will take a video of the sound if she can replicate it again and will call back if any further service is needed.

"Arrived on site for dishwasher rack falling down. Ins unit and work area. Found right adjuster broken. Will need to replace adjuster assembly to repair. Removed broken adjuster and installed new. Assembled unit and tested rack operation. All tested good, no water leaks detected during service.

"Arrived on site for complaints of burners not working. Found spark module out of position, not in bracket, possibly grounding itself out. Secured and tested. Back left, and front right burners not lighting and not sparking at all. Other burners working well. Will need new spark module and harness to complete. No gas leaks detected, job complete.; ordrng 1 WB24K10074 (Harness) and 1 Wb13k10051 (Spark module)"

"Arrived on site to inspect unit for clumpy ice and not dispensing, upon inspection found two smalls chunks missing in ice door causing the warm air to melt ice chunks and leak from dispenser. Ordering ice door. Office to reschedule ; ordrng 1 W10798124 (Icedoor)"

Arrived onsite for oven door falling off. I found right hing damaged. I installed hinge and tested door and found that it started in place and closed properly. Job complete

"Arrived on site to test unit for water not draining, customer stated that the unit overflowed and stopped working, unit was outside in the rain without proper connections to test unit fully, I was able to get power to unit and the unit did power on, I suspect when unit overflowed causing it to trip out multiple components, killing power, will recommend coming out on next trip with control board and drain pump and latch, Will need customer to have unit in proper location and fully connected to do a full diagnostics before repair office to reschedule ; ordrng 1 W11170317 (Control board)"

Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. Tested unit and found all is functioning properly at this time.

Arrived back on site for ice maker issues. The ice maker ice was clumpy inside of the ice container. The ice makers previous issues caused the ice maker to overfill into the ice container. Motor on ice maker was overfill. Valve was functioning properly. Removed and replaced the ice maker and unit tested as designed. Job complete

Arrived On site for microwave needing previously diagnosed parts upon arrival I reconfirm the prior issue from second diagnosis found that the had no failures. Installed needed door lock and switchs asm as well as diode cap and mag. Reassembled and tested unit. Found unit fully heating as designed. Call complete

"Arrived on a 2/2 for a dryer not heating. Confirmed, disassembled and found the purple wire was burned and causing the no heat. Spliced the wire and added a new connector and unit tested as designed. Job complete"

Arrived to inspect washer not spinning all the water from the clothes. Found the drain hose was in the standpipe too far. The was in a recent power surge. I ran a complete quick wash cycle and the unit tested properly. Job complete

Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and after testing unit found solenoid had rusted and fallen off rest of inlet valve causing water to leak. Was able to replace inlet and reassembled and tested dishwasher. Found unit fully cycling and. Functioning as designed with now failures or leaks. Call complete

Arrived to inspect range handle issues. Confirmed the handle on the right side was hanging off. I disassembled and re inserted the screw into the handle and was able to complete the without any parts. The customers handle wasnt damaged. Unit not working properly without any issues. Job complete

"Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue but found when unit was plugged in it immediately went into flood mode. Give unit the time allotted per manufacturing specs and after unit went through mode I was then able to gain full functionality to diagnostics, errors, etc. found unit had f7e6 error. Found front left and back left suspension rods failing. All other hardware was fully functioning as designed. Once unit was stabilized/balanced I found no other failures. Reset and tested unit in normal+diagnostics mode and found everything working as designed. Call complete."

"Arrived to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the compressor was running, but burning hot. There was no frost pattern on either evaporator and temperatures were 68 in both compartments.Ff evaporator, compressor access valve and UV drier. Office to schedule return services . ; ordrng 1 W10309988 (COMPRESSOR) and 1 W10143759 (DRIER W/VALVE) and 1 WPW10239732 (EVAPORATOR) and 1 WPW10643261 (EVAPORATOR, DUAL FF)"

Arrived on site for dryer needing checkup/inspection. After testing found unit had a stable 240v connection. Unit had clear lint screen and exhaust housing plus proper airflow through exhaust hose. Found temps within unit fluctuated between 110-200 averaging at 155 degrees during first 20 minutes. . Unit time of diagnostics unit is functional as designed. Call complete

Arrived on site for a washing machine thats making a clunking sound. Inspected unit and work area. Customer advised that the unit seems to make a clunking sound between agitation when it ships into spin. She didnt know if that was normal or not but wanted to have it checked because she thought something might be going out. Test of the unit in an auto test in the unit ran hours designed. Tested the unit and manual spin and agitation testing and the customer confirmed that the clicking was right when it went into spin. I did advise her that that is normal with these units due to the cam being plastic and showed her how that works. Did not find any stored error codes in the customer did advise that the unit is washing just fine. Whenever user guide in the unit is working as designed. Call complete.

Arrived on site for dishwasher that is not washing dishes. Inspected unit and work area.Test of the unit and confirmed the customers complaint. Found the wash motor not running. Replaced wash motor and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for washer not going into spin but all of the functions working as designed. Upon arrival confirmed the issue. After running multiple test I found that the unit would fill agitate and drain but during spin the transmission and bearing were siezed due to rust. Lid switch activited. Belt was intact and fly wheel would spin along with motor and pump

Arrived on site for a washing machine that wont fill of cold water. Inspected unit and work area. Confirmed the customers complete and check voltage going to the cold water valve on calling for cold water. Found proper voltage but the valve not pulling in cold water. Disconnect the hose off the back of the unit to check for water pressure and found proper water pressure. Replaced water valve and tested the unit again. The unit began to work as designed. Call complete.

"Arrived on site for dryer making abnormal noises. Inspected unit and work area. Tested operation to verify failure. Found sound with motor. Disassembled unit and inspected pulley and guide wheel. Found failed motor and will need to replace blower with motor. Removed failed motor and blower wheel, installed new. Assembled unit and tested operation. All tested good.

Add on Arrived on site for fridge making too much ice . Found extension missing off bail arm . Ordering extension. No water leaks detected at time . Call to set return.; ordrng 1 2304353 (Ice maker extension)

"Arrived on site to inspect refrigerator ice maker not working and items freezing in the RC section. Upon further inspection, I placed the unit in diagnostics and tested and the unit is operating as designed. I inspected the evaporator and it had a good frost pattern and food items were frozen. I found items in the RC section frozen as well that were in direct flow of the cold air coming from the FC section and the ice maker turned off. I turned the IM on and it began to harvest, but no water filled the tray. I found th water turned off at the wall from previous service. Turned water on and retested ice maker and unit is operating as designed. Adjusted the airflow to the RC section and recommended that the customer monitor the unit for a few days to see if theres any change in temps in the RC section."

Arrived on site to test unit for leaking from door. Found water bypassing tub lip underneath door leaking. Found wash tube/manifold and spray arm causing water to hit directly causing excessive water pressure at door. Office to reschedule.; ordrng 1 WPW10340542 (Wash tube/manifold) and 1 WPW10498900 (Spray arm)