Service History 595 - Appliance Express

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

"Arrived on site for a washing machine that is draining when not in use. Inspected unit and work area. Customer did advise this has been happening for the past week if they you let the unit run. She didnt advise that the unit does leak water inside the drum even if the unit is unplugged. Did confirm customers complaint and checked voltage at the valve. Found no voltage being supplied to the valve but the valve stillweeping.

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Andice, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect venthood with rust. Upon further inspection, I found the venthood with rust all over the hood, control buttons and light bezels. I attempted to clean the unit and the rust remained. I contacted techline and spoke to Drew and advised of my findings. Drew provided a text and I sent photos of the rust. Drew provided SR#7733989574 and recommended that the customer contact customer care to discuss a resolution as the issue is I advised the customer of my conversation and provided them with the SR# and 800 number to the manufacturer. Unit is operating as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the freezer section modules dim and the top right module completely out. Per service pointer W11606409, all modules need to be replaced through SCODE S84638. I was able to get all FC modules replaced.I was able to get all RC modules replaced except the 2nd from top module on the left side. As I went to remove the old module, the receiving molex connector came off with the module. I attempted to reconnect the harness to the molex connector and due to the harness being too short, I was unable to reconnect it. I contacted techline and spoke to Joel and advised of the issue and Joel deemed the unit and provided SR#7733985745. I advised the customer of the issue and recommended they contact the manufacturer to report and provide them with the SR# along with the service pointer number. I was able to get the module temporarily wired to allow lighting inside.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite and found tape in blower housing causing squeal. Removed tape to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite and replaced the control. Unit is now operating as designed while onsite. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found bad bulb, I then replaced bulb and tested good. I tested heating and unit is heating as designed. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ6

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

"Arrived on site to replace console and overlay. Replaced parts, tested unit, unit now working as designed.

We serviced a

SAMSUNG WASHER

Model WF45H6300AW/A2 01

Near Austin, TX 78738

Justin

Job Details: 06/28/2022

Arrived on site to install previously diagnosed parts. I installed the hose and then ran the unit. I found no more leak at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2022

Arrived onsite found unit unresponsive. Checked powers supply and found short at outlet. Reset power at the breaker. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for dryer, inspected unit and work area. Tested airflow and found air flow good. I then tested temperatures and found it short cycling installed thermostat and tested. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint unit is not drying properly. Ran unit in diagnostics and found no stored error codes. Found CX not using rinse aid and I advised CX to help unit dry dishes better to use rinse aid. Tested unit and element is operating as normal. Unit is operating as designed, no leaks observed during service. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

Arrived on site to test unit for flames being too high. Adjusted flames to customers satisfaction. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near San Marcos, TX 78666

Andrew

Job Details: 06/28/2022

Arrived no site to test unit for outer door shattered. Screws were loose on handle. Appears to have been from screws working loose.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

"Arrived on site to test unit for door coming apart. Found handle screws were loose and bottom screw that hood outer door came off. Secured handle screws and applied a dot of blue locktite. Secured bottom screws, tested unit,unit now working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bee Cave, TX 78738

Justin

Job Details: 06/28/2022

"Arrived on site for a washing machine that was not cleaning clothes. Upon arrival the customer stated that the unit seems to go through a cycle as normal, but clothes will still come out extremely dirty. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then activated the agitate and found the tub spinning instead. I gained access to the bottom and found the shifter popped off.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78738

Justin

Job Details: 06/28/2022

Arrived on site for a washing machine tripping the breaker. Upon arrival the customer stated that they have plugged the unit into several different outlets and no matter which one it will pop the breaker. They also found that it only tends to do this when set on the heavy soil setting. I put the unit into diagnostics mode and activated each load. I then ran a diagnostics cycle and found everything ran as designed. I then ohmd out all components and found the valve reading 1.5k which is roughly 200 to high. Per the tech sheet if it is over by even 10 it needs to be replaced. All other components were within range per the tech sheet. I replaced the valve and motor due to it possibly over heating or working itself when in heavy soil and shorting. I then tested the unit and found it now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

Arrived to inspect burner issue. The CX described an issue with the burners kicking off during high heat operations. I advised the CX that this is normal operation due to the burners having their own internal thermostatic control. CX understood and will adjust their usage to match. Operational test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Georgetown, TX 78633

Gerry C

Job Details: 06/28/2022

Arrived to instal part. I removed and replaced the failed harness assy and installed the replacement. I tested and the unit operated as designed and all functions returned to normal. From prior service

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

"Arrived to inspect power issue. I found there were no signs of the issue and the CX said the unit started working again on its own. I advised the CX to connect the unit to their wifi and further directed them in the importance of ensuring the device with the app and the unit are connected to the same 2.4 ghz wifi connection. I gave them the phone number for the MFG wifi connectivity team. Due to the nature of the complaint and lack of any generated errors, I suspect the issue is loss of incoming power and advised the CX to have an electrician verify power connections if the issue occurs again. Operational test ok."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Georgetown, TX 78628

Gerry C

Job Details: 06/28/2022

"Arrived to inspect code and non-completion. Service test mode had F0E3 and F2E1 stored in memory. I cleared the codes and tested within manual test mode and found the unit would not activate any spin or agitate manual test modes. I inspected the gear case area and found it had flung oil all the way around the inside of the chassis. The rotor had excessive drag, likely due to Ill loss. During testing, the lid locked one time and then would fail every time after, including within automatic mode and the unit did attempt to continue, although it would not fully spin and was correctly engaged. The unit will require the gear case, shifter, control and likely the latch assy

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

Arrived onsite to install previously diagnosed parts. Did not need to install new parts due to issue being a missed diagnosis. Found that oven switch was just not connected to harness. Connected harnes to switch and light operates correctly. Also test oven by preheating to 350. Oven heated correctly. Unit is now operas designed. Job complete

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

"Arrived onsite for range burners clicking and sparking . Upon arrival,test unit and only getting the normal ignitor sparking from burners when until knob is turned . Tested all burners several times. Unit Operates as designed. Called SAFTEY TEAM, WAS GIVEN SR # 7733936418"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Coupland, TX 78615

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is not always freezing. Found evidence door hasn't been fully closed at some point and advised customer that this can cause evaporator to freeze over preventing proper cooling. Temps were correct at time of service and no repairs were needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78754

Matthew

Job Details: 06/28/2022

Arrived onsite for refrigerator freezing items in fresh food section and fridge door squeaking when opened and closed. Upon arrival inspected unit. Customer had already adjusted temperatures and on arrival temperature was good. Customer stated at one point her eggs froze. No product currently frozen. Thermistor and diffuser test good. Found that food product and original packing material were blocking air flow. Instructed customer on product placement. Adjusted right door and squeaking stoped. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Del Valle, TX 78617

Matthew

Job Details: 06/28/2022

"Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Found noise coming from compressor compartment. Also inspected evaporator compartment. Found that unit actually produced a full bucket of ice and ice packs in unit were frozen , sent to service management. Saw that about 1/3 of the evaporator was frosted. Checked sources of noise and found pad had jammed the condenser fan not allowing free rotation. Removed pad and monitored compressor. Compressor running at .8 amps. Unit began building frost on upper sections of the evaporator, took pics. Found that debris was causing the fan to slow, therefore causing the compressor to heat and not run effectively. Now that unit is cooling properly, recommended customer place a bottle of water in the freezer and monitor temperature. Unit is cooling properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Matthew

Job Details: 06/28/2022

"Arrived onsite to replace previously diagnosed parts. Replaced failed bellow. Tested pump and pump tested good, however due to the failure in the bellow debris entered the pump and clogged it. Removed debris and tested. Bellow is seated properly and drain pump is functioning. Urged customer to continue to use laundry bags. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78748

Leonardo

Job Details: 06/28/2022

Arrived on site to replace control board and display board and console. Replaced all parts test unit and fan still not working. Pulled unit down and found fan blower not connected at all. Secured connection test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS2

Near Manchaca, TX 78652

Leonardo

Job Details: 06/28/2022

Arrived on site to test unit for oven not cooking correctly. Found oven not getting to temp. Calibrated oven and showed customer hot to calibrate.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Bertram, TX 78605

Kimo

Job Details: 06/28/2022

Arrived onsite for dishwasher not going into wash. Upon inspection I found that the Sump&motor was not running in diag mode + I found code stored fro motor not running. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78748

Luis

Job Details: 06/28/2022

"Arrived on site for loud noise power cycled unit loud noise from damper,replaced damper found gap between freezer gasket to liner,remolded gasket."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/28/2022

"Arrived on site for washer making loud noise during spin. Upon arrival confirmed complaint and found f7E5 & F7E1. Found gearcase leaking oil, splutch was grinding belt into cover and ruining motor as well. After replacing cam/splutch, belt, motor, actuator and gearcase I then reassembled and tested unit. Found no leaks and u it cycling through setting with no abnormal noises as designed. Call complete"

We serviced a

LG WASHER

Model WT1501CW

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

"Arrived on site to test unit for loud grinding sound and bleach dispensing automatically. Found hot and cold lines were crossed and drain pump was causing humming. Replaced valve and pump and corrected hot and cold lines. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Austin, TX 78748

Luis

Job Details: 06/28/2022

"Arrived on site. Customer defrost unit,replaced cover,sensor and drain kit. Customer will reassemble door that was removed from enclosure. Advised customer to let unit run 24hrs after reinstalling unit and door."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW1

Near Austin, TX 78726

Scott

Job Details: 06/28/2022

"Arrived on site ,replaced MCU . Ran test wash on unit all checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78724

Joe Z

Job Details: 06/28/2022

"Arrived onsite for NOT COOLING AGAIN IN BOTH SECTIONS - NO ICE BUILD UP . Upon arrival found unit operating normal. Ice cream, pop cycles and bottle water are are frozen solid in FC. Inspected RC and temperature is also correct. Tenant said that the unit has been operating correctly for the last couple of days. Contacted Techline for assistance and tech said there is nothing to be done with the unit at this time . It is operating correctly. Tech gave SR#7733988685"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Manor, TX 78653

Joe Z

Job Details: 06/28/2022

"Arrived onsite for Condensation in RC. Upon arrival customer pointed out where there was condensation dripping. Condensation was dripping from top of cabinet near filter housing. Inspected all valves , resovoir, and water lines. There were no leaks. Found a small gap at the very top of mullion.Contacted SW for assistance. Susie recommended first leveling the unit. Inspected unit and it is completely unleveled. Leveled unit and the gap at mullion is gone. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to replace previously ordered parts for range. Replaced glass top and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker wiring harness only partially connected and reset plugs to proper position. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL FREEZER

Model ED5FHEXLQ01

Near Taylor, TX 76574

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is leaking. Found at some point in the past a improper repair to defrost drain has made unit urepairable and leaking can not be stopped. Homeowner will need to replace unit and has signed water damage waiver.

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Manor, TX 78653

Joe Z

Job Details: 06/28/2022

"Arrived onsite for The dryer began not drying, a short time later there was a sort of burning smell. Upon arrival test unit and there was no heat. Inspected unit and found lots of lint behind rear panel and in blower wheel. Found thermal cutoff is OL. Need to replace Thermal cutoff. Replaced thermal cutoff and test unit. Unit heats correctly. Could not duplicate the burning smell. recommended that customer has vent in house cleaned at least once a year. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a microwave with a fan making unusual noise. Found fan blade not positioned correctly in housing and reset it to proper position. All is working properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Dripping Springs, TX 78620

Luis

Job Details: 06/28/2022

"Arrived on site. Unit cooling correctly,ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Lakeway, TX 78734

Luis

Job Details: 06/28/2022

"Arrived on site. Replaced main control,ran diagnostics icemaker passed ran fill test frozen water line,ran test 66 defrosted line,ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Lakeway, TX 78738

Luis

Job Details: 06/28/2022

"Arrived on site. Replaced defective right side fresh food door gasket,checked door seal good. gasket

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78733

Luis

Job Details: 06/28/2022

Arrived on site for light issues. Diagnosed a defective led module per service e pointer installed all new updated leds all leds working as designed. Autho S84638; used 1 W11484836 ( Led module) from stock

We serviced a

KITCHENAID OVEN

Model KGSS907SSS02

Near Austin, TX 78732

Scott

Job Details: 06/28/2022

"Arrived on site , replaced appliance manager control. Ran preheat , temps checked normal . Convection fan is coming on. No gas leaks detected at time of serviceJob complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker extension and leveled out the unit. Tested the unit and the unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Austin, TX 78746

Luis

Job Details: 06/28/2022

"Arrived on site for water leaking. Diagnosed a defective filter head,replaced filter head and filter tested water dispenser no leaks.

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

Arrived on site for a dryer that has rust on the air duct in the back of the dryer. Inspected unit and work area. Did confirm the customers complaint and did verify that it it is in fact rust leading to clothes getting rust on them. Replaced the air duct and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Round Rock, TX 78664

Cliff

Job Details: 06/28/2022

"Arrived on site to diagnose an oven that is not heating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and to remove excess rack when they are not in use, and that that will provide more consistent temperatures in unit."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Bertram, TX 78605

Kimo

Job Details: 06/28/2022

Arrived onsite for range with a center burner that would go out when set to low. Upon inspection I adjusted the flame by adjusting the gas valve at the knob. And tested unit several times and found that it worked as it should every time. Job complete

We serviced a

WHIRLPOOL FREEZER

Model KRFC300ESS01

Near Buchanan Dam, TX 78609

Kimo

Job Details: 06/28/2022

"Arrived onsite for refrigerator with a display that show 16* when set to 0* in freezer. Upon inspection I found that the defrost defrost thermistor was good and the heating element as well, no ice build up.The refrigerator was running well at the time. I replaced the ui and the control just in case it may have need reading the thermistor incorrectly. After I did this and programmed the unit I found unit continuing to operate as designed. Job complete"

We serviced a

JENN-AIR FREEZER

Model JUD24FCERS00

Near Austin, TX 78731

Luis

Job Details: 06/28/2022

"Arrived on site for unit not freezing. Found ice on one section of cover,removed evaporator cover found ice ball on inlet of evaporator,found traces of oil on evaporator and drain pan diagnosed a leak at the evaporator. The evaporator is a non replaceable part unit No charge of service call due to mis diagnosis from prev tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near Round Rock, TX 78665

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor causing corrosion to get into ice cubes and replaced icemaker. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL FREEZER

Model B136CAL3

Near Round Rock, TX 78681

Paul

Job Details: 06/28/2022

Arrived onsite for a refrigerator with a freezer door that is hard to open. I found the left rail glide completely missing causing the inner rail and door rail to rub metal on metal and I found the right side glide falling apart and causing the glide to bind on the rail when closing the door. I found none of the rails or glides available and all the parts discontinued. I explained to the customer if he wanted to fix the unit he would have to go and get the glides custom cut and made then he would have to attach them to the existing rails.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXY02

Near Georgetown, TX 78633

Paul

Job Details: 06/28/2022

Arrived onsite for a refrigerator that is over freezing food in the FC. I tested the compartment temp and found the FC cycling between 0-2 degrees with it set to 0 degrees. Ms said things were to frozen and hard in the FC. I raised the temp to 5 degrees and explained to the customer that I would not set it any warmer than that because it could start affecting ice production depending on how long the door was left open at times. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Georgetown, TX 78633

Paul

Job Details: 06/28/2022

Arrived onsite for a cooktop with a rough surface. I found the cooktop with a number 4 finish. I showed the customer the replacement cooktop and it had the same finish so we didnt change it out. I went over what to use to clean it and cure the top and explained to rub with the grain. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78633

Paul

Job Details: 06/28/2022

Arrived onsite for a dryer that wont turn on. I found the unit is installed with a new style GFCI 240VAC breaker and it was tripped. I checked the wiring at the back of the unit and found it correct. I reset the breaker and tested the dryer finding it working as designed. I explained to Ms that if it trips again I would have the electrician come out and check the wiring connections at the outlet and the circuit breaker. Call complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Bertram, TX 78605

Kimo

Job Details: 06/28/2022

"124940668Arrived onsite to install properly designed parts. Upon arrival I installed new ui, fan, and clean up ice and made sure that the drain tube was not clogged. Then I tested unit and found unit operating as designed. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Round Rock, TX 78664

Cliff

Job Details: 06/28/2022

Arrived on site to diagnose a dryer that is tripping the breaker. Found loose wiring connection on start switch and rewired switch properly. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78753

Wesley

Job Details: 06/28/2022

Arrived onsite for concerns about operation and water level. and provided customer instruct on design and best practices. Calibrated unit. All checks good. Advised customer on findings.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78753

Wesley

Job Details: 06/28/2022

Arrived onsite and used the screws and the kit to repair the stripped power block. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Austin, TX 78753

Wesley

Job Details: 06/28/2022

Arrived onsite and found the light circuit unable to be turned. Off. Replaced the control to repair. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

Arrived on site for a washing machine that is putting spots on clothes after running a bleach cycle. Inspected unit and work area. This unit is the type that has the bleach dispenser cup at the big front that drips down into the tub. I did explain to the customer that using the top right hand corner dispenser can sometimes do that just because water flows down into the tub ring and into the tub. Did advise the customer to run an extra rinse on clothes using bleach due to this issue. Ran the unit through diagnostics and found no stored error codes. Ran the unit for an auto test and the unit ran as designed. Went over user guide in the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2022

"Arrived on site for a dishwasher that has a following up a rack. Inspected unit and work area. Confirm the customers complaint and found the upper left hand slide broken. I asked the customer if she would prefer to have both replaced at the same time. . Replaced both racks and tested the unit. The unit began to work and operate as designed.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

Arrived on site for dryer not turning on. Upon arrival reconfirmed issue. Upon further inspection I found outlet still not supplying full power. Found right side of outlet at 123v but leftside of outlet only gives 7v even after resetting breaker. Instructed customer they would need electrician to verify why there is a power lose to outlet. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is unit not dispensing water. CX states he would change filter and would work fine for 10 days but then water flow would get super low. I removed filter and unit would dispense just fine. Called techline and spoke with Rob SR#7733985185 and advised to let CX know that there is just nothing wrong with unit and recommended they install a main water filter for home. Unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damaged right RC door gasket. Using my heat gun, I shaped the gasket and checked for gaps. Tested door functions and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for range, inspected unit and work area. CX complaint was unit would spark when burner off. I tested the unit and I was only able to repeat the error once so I still went ahead and changed the burner spark harness to prevent it from failure. Unit is now operating as designed. No leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Cedar Park, TX 78613

David S

Job Details: 06/28/2022

"Arrived on site for fridge ice maker leaking. I inspected the unit and work area. I found the unit tilted forward. I found the pantry UI not responding and the dual valve clattering. I opened the pantry UI and found it full of water and corroded. I level the unit and spoke to the customer about replacing the pantry UI, pantry door, and dual valve.

We serviced a

LG WASHER

Model WM2501HWA

Near Austin, TX 78738

Justin

Job Details: 06/28/2022

"Arrived on site to install previously diagnosed parts. I installed the filter assembly and the filter assembly was now sending voltage out to the control. However, the main control was not sending voltage to the UI indicating a bad control. I found the control discontinued. Due to not being able to complete a repair I removed the part. No repair done therefore no fee collected. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Dripping Springs, TX 78620

Justin

Job Details: 06/28/2022

"Arrived on site for a washing machine making clicking noises while washing and not spinning clothes out properly. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I went to activate the manual spin and agitate. I found when agitating it would move the entire basket but would spin as designed with no abnormal noise. I then gained access to the bottom of the unit and found significant gearcase oil. In order to repair the unit it will need a new cam, gearcase, belt, and actuator.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Austin, TX 78736

Justin

Job Details: 06/28/2022

"Arrived on site for a washing machine not unlocking. Upon arrival the customer stated the unit will just continuously drain and not unlock. I put the unit into diagnostics mode and found stored error codes F8E3 for overflow, F9E1 for long drain, and F0E2 for oversuds. I then ran a diagnostics cycle and found the water would drain extremely slow and continuously. I gained access to the filter and found a large piece of cloth clogging it. I removed the cloth and tested the unit again. The unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Austin, TX 78703

Scott

Job Details: 06/28/2022

"Arrived on site for washer flashing latch error codes . Ran diagnostics and latch would just click . Replaced latch . Ran calibration and diagnostics wash. All checked normal. Parts 111.80 , labor 174.75 . Collected 310.19 cc . No water leaks detected at time of service. Job complete"

We serviced a

LG DRYER

Model DLE3400W

Near Austin, TX 78704

Scott

Job Details: 06/28/2022

Arrived on site for dryer periodically not drying . Found same issue as before . Previous tech hadnt explained properly to customer . Explained again . Job complete

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78701

Scott

Job Details: 06/28/2022

"Arrived on site ,replaced control .ran diagnostics all checked normal. All burners are functioning properly after testing several times . Job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Austin, TX 78736

Justin

Job Details: 06/28/2022

Arrived on site for a washing machine with the latch not working. Upon further inspection I found the latch and strike bad. I replaced both and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78702

Scott

Job Details: 06/28/2022

"Arrived on site for dishwasher not draining . Found drain loop too low and clogged at disposal . Cleared clog . Unit is now draining , and made sure drain hose has proper loop . No water leaks detected at time of service. Job complete . Collected 151.54 cc ."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78723

Matthew

Job Details: 06/28/2022

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No excessive noise and no leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Austin, TX 78723

Matthew

Job Details: 06/28/2022

Arrived onsite for wall oven not reaching temperature. Upon arrival inspected unit. Customer stated when set to 350 degrees only reached 330 degrees. Tested unit at 350 and found unit needed calibration. Set calibration to +20. Tested unit again and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Elgin, TX 78621

Joe Z

Job Details: 06/28/2022

Arrived onsite to install previously diagnosed parts replaced the 4 feet to level unit correctly and replaced element. Test unit and unit is now leveled and heating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 06/28/2022

"Arrived on site to test for right side RC gasket torn. Verified gasket needs replaced. Replaced gasket and formed with heat gun. Tested unit, unit is now sealing as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Seguin, TX 78155

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for leaving clothes wet at end of cycle, customer stated now the unit is running good, tested unit found off balance error code, stated to customer that if unit goes off balance it will shut down cycle and clothes will be still wet, customer will follow proper procedures put unit through diagnostics cycle all components tested good, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test for no heat,tested unit found magnetron sounds really loud, switches are engaging properly, replaced capacitor,magnetron and diode, tested unit,unit now running as designed, unit had poor ventilation, customer asked not to install unit, he will make sure that ventilation is good and install unit himself, requesting extra pay, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78747

Leonardo

Job Details: 06/27/2022

Arrived on site to test unit for unit not heating. Test unit and found bad bake igniter. Replaced igniter. Oven pre heated to 350 job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mustang Ridge, TX 78610

Kevin

Job Details: 06/27/2022

"Arrived on site and inspected dishwasher and found standing water in tub. Found builder did not remove knockout from garbage disposal. After removing knockout confirmed dishwasher will now drain properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78737

Luis

Job Details: 06/27/2022

"Arrived on site. Diagnosed a defective mullion rail,replaced mullion rail tested door operation good."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Spicewood, TX 78669

Luis

Job Details: 06/27/2022

"Arrived on site. Replaced drain pump,ran water through pump watched water drain no leaks"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Waco, TX 76710

Jonathan M

Job Details: 06/27/2022

Arrived on site to install previously diagnosed parts. Affected unit and work area. Replace both panels on each side and the back terminal cover and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Salado, TX 76571

Gerry C

Job Details: 06/27/2022

"Arrived to instal previously diagnosed and ordered part. I removed the failed door gasket and installed the replacement. I squared and leveled the chassis and matched the doors. The FC door required adjustment and I cleaned the condenser coils. The unit has been producing ice as expected. No leaks observed during service. From prior service:

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Hutto, TX 78634

Cliff

Job Details: 06/27/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use. Customer signed defrost waiver.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Marble Falls, TX 78654

Lou

Job Details: 06/27/2022

"Arrived on site to inspect dishwasher door making a popping noise. Upon further inspection, when I opened the unit door, I found that the hinges were coming off their mounts and I found the unit not installed properly and on the left side, the unit mount/screw had split the wood of the counter. I advised the customer of my findings. I pulled the unit out and found it missing the hinge springs/bushings. Installed the springs and bushings and tested the door operation and it is opening/closing as designed with no further popping noise. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Georgetown, TX 78633

Tyler

Job Details: 06/27/2022

Arrived on site for refrigerator with failing rc led module as well as ui control laminate cover coming off. Upon arrival confirmed complaint and found led in rc dimmed significantly and ui control laminate cover bubbling/Pealing away.

We serviced a

WHIRLPOOL REFRIGERATOR

Model 106.573627

Near Georgetown, TX 78633

Tyler

Job Details: 06/27/2022

Arrived on site for refr not making ice. Upon arrival confirmed issue. After further testing I found ice maker harvesting but was only sending 102v to valve instead of the full 120v. Found ice maker motor grinding loudly when in harvest mode also I replaced ice maker.found unit now functi as designed with no leaks found. Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Tyler

Job Details: 06/27/2022

Arrived on site for oven temp not accurate when heating. Upon arrival confirmed issue and customer stated they had a home inspector who had tested unit and found it over temp by 40 degrees. Found no errors in diagnostics and all hardware functioning within tech specifications. Ran unit for 30 minutes and found high/low swings averaging 353 when unit was set to 350. Nformed customer unit is functioning as designed and showed them how to calibrate unit for future use if needed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Buda, TX 78610

Andrey

Job Details: 06/27/2022

"Arrived on site to test unit for leaking ice maker, tested unit found ice maker has lost its home position but still cycling and filling with water spilling it out, replaced ice maker, tested unit, IM filled with correct amount of water, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/27/2022

"Arrived on site to test unit for not completing wash cycles. Found unit not agitating or spinning. Found resistance on motor and harness were good. Found control not sending proper voltage to motor. Replaced control, tested unit, unit now working as designed. No leaks detected. Advised customer to download Maytag app and connect unit to WiFi. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near New Braunfels, TX 78130

Andrew

Job Details: 06/27/2022

Arrived on site to test unit for not cooling. Found access valve on compressor low side. Found oily substance coming from cabinet where cap tube and suction exit on rear. Found low side pressure in vacuum at -10psi. Spoke with tech line was advised unit will be sent for review. Notice dryer was sagging a bit low rubbing on cabinet frame. When went to adjust dryer cap tube fell off. Was advised whirlpool will contact customer within 3-5 business days. Job complete. SR#7733978233

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Tyler

Job Details: 06/27/2022

Arrived on site for wall oven advancing clock to quickly. Upon arrival customer stated they had recently connected unit to WiFi (1week prior to 6/27/22 diagnosis) and had noticed unit hadnt continuously skipping time ahead like it did prior. Ran diagnostics on unit but found all functioning as designed. Did find an f6E4 that had been logged back on 12/20/21 but no new codes since. Instructed customer that with WiFi being connected unit had updated and resolved its error but to inform Us if issue were to come back. If it does we will need to order and replace ui control. Call complete

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Pflugerville, TX 78660

Wesley

Job Details: 06/27/2022

Arrived onsite and found unit control buttons sticking when depressed. Control needed to be reseated to prevent the buttons from being stuck. All checks good. Unit is now operating as designed.