Near Georgetown, TX 78628
Cliff
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure in RC evaporator. Per service pointer control and evaporator cover will both need to be replaced to complete repairs. Repairs are covered under S code in service pointer. Office will need to set a return appointment due to part availability. Homeowner is aware of defrost procedures and has signed defrost waiver.Scode (S27311); ordrng 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL)
Near Austin, TX 78722
Scott
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for heater not coming on at all . Ran diagnostics,got 7-1 error code . Heater is coming on at end of test . Checked and found heater curcit ohm out of range . Replaced control and sensor . Reran diagnostics,all checked normal . No water leaks detected at time of service . Job complete ."
Near , TX 76539
Tyler
Job Details: 09/17/2020
MICROWAVE MAYTAG MMV4205FZ-3 Arrived for microwave intermittently not functioning when door is opened or closed. Upon arrival I tested unit to verify if it still heated and unit functioned well. I did find that the inner door switch’s were not always connecting internally and allowing the main control to read that the door was opened. After installing the door switch’s I found unit no longer heated. We will need to order a new main control as well as ui panel. Due the heat from range underneath unit it has caused some of the plastic mounting brackets on ui panel to break not allowing for it to mount correctly to unit. The fuse on the noise filter also blow during repair and needs to be replaced. The main control is still not constantly registering the door is shut and will need to be replaced. Office to reschedule due to parts currently in availabile.; ordrng 1 W10138793 (fuse) and 1 W10771573 (brkt-cntrl) and 1 W11034209 (panl-cntrl) and 1 W11256464 (cntrl-elec)
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of no water or ice. Found single valve bad. Replaced valve and tested. No leaks detected at time of service.
Near Woodway, TX 76712
Jonathan M
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed in in-service diagnostics. Ran a diagnostics auto test and unit ran as designed. Ran unit through a normal cycle and unit did not fill. Play Stena back in the service diagnostics and found no storage area codes but unit would not fill in the auto test any further. I called tech line and spoke to Austin SR# 7728660155. He had me check several components again and advised to go ahead and replace the dispenser motor due to it seemingly almost being shorted and advised that it is possible the detergent motor killed off the control. He advised to replace both detergent motor and control one last time and if further issues persist, they would submit the unit into review. Ordering parts and will return on 9/18. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11120155 (control-elect)"
Near Austin, TX 78759
David Z
Job Details: 09/17/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to diagnose squeaking turntable. Found motor making a squeaking noise. Replaced turntable motor. Did not add any lubricants at this time, just motor. Ran for 2 mins and all is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Found connector J17 not connected to control. Went ahead and installed new control. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
Near Briarcliff, TX 78669
Brandon
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE500M4HS "Arrived on site for customer complaint of unit not heating properly, found unit was working as designed, this model is not digital and no way to calibrate."
Near Meadowlakes, TX 78654
James
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found unit not cooling. Ran compressor test and found compressor will start and build 10-20 psi on high side then shut off. Compressor will pulse on and off a couple times then build same pressure and cut off again. Compressor has failed and will need to be replaced again. Office to schedule for 2 hour SS repair. ; ordrng 1 CNOTE (2 HR SS) and 1 W11025999 (compressor)
Near Austin, TX 78717
Kayman
Job Details: 09/17/2020
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite for range with touch screen unresponsive. I found the unit was not connected to WiFi we tried connecting to WiFi for the update but it ended up causing the whole console to lock and allow no use. I replaced the console and the customer brought to my attention a hissing RF burner. I found the electrode not making good contact and the orifice obstructed. Ordering ORF holder(W10867780) ; ordrng 1 W10867780 (holder-orf)
Near Austin, TX 78705
Leonardo
Job Details: 09/17/2020
OVEN JENN-AIR JJW3430DS01 "Arrived on site to test unit for unit not getting power, test unit found open thermal fuse, replaced thermal fuse, test unit, unit heating correctly, job complete."
Near Round Rock, TX 78664
Paul
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found compressor oil all in the bottom pan and under the compressor from the broken capped off line coming out of the service port on the compressor. I cleaned all of the oil up and replaced the compressor. I installed a UV drier and low side service tap on the compressor. I vacuumed the system and it held a 30psi vacuum. I charged the system oz’s of R134A. I found both the high and low side equalizing at 58psi. I tested the unit and both the high and low side went to 20psi and the compressor sounded like it was in a bind when it reached these pressures. I tried to remove the refrigerant but the complete charge would not come out. I tried isolating the condenser and yoder loop but while unsoldering the high side line at the compressor I found the remaining charge coming out. After getting the line removed from the compressor I removed the line from the 3 way valve to the dr
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WFC310S0ES3
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for microwave with door that won’t shut all the way. Upon inspection I found the door intermittently not making full contact with the right side interlock. I was able to manipulate the MW door to favor the right side a bit and the light will turn off. I explained to the customer to shut the door with a little more force to engage that interlock. In the event of a call back please send interlock right side. Job complete.
Near Coupland, TX 78615
Cliff
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no evidence of air leaks in the unit. Replaced icemaker to prevent double fill issue. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator freezer light not working. Upon further inspection, I found the FC light not working when the door was open. Checked all RC lights and they were operating as designed. I removed and replaced the FC light and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 09/17/2020
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site and inspected oven and customer is still experiencing light on randomly at night. Discussed possibilities of a latch issue or a control panel light button issue with customer.
Near Manchaca, TX 78652
Leonardo
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for broken oven door gasket, test unit, found oven door gasket split, replaced oven door gasket, test unit, unit test good, job complete."
Near Austin, TX 78703
Jacob
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI panel not showing correctly. Tested unit. UI panel is not working properly. Unit is double stacked. Ordered part. Request 2MAN ; ordrng 1 REQUEST (2MAN ) and 1 W11319991 (cntrl-elec)
Near Austin, TX 78705
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78717
Kayman
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite for washer leaking. Upon inspection I found the unit has scuff marks around the front top and side. I put the unit into diagnostics and tested all functions. I could not locate any leaks during the cold and water valve engagement but I found the basket is separating or split into 2 pieces which would cause a major leak in spin. I spoke to techline and they recommended that the Unit will need a new basket and shocks. Techline gave me SR# 7728815625 for reference. Ordering tub & basket assembly (W11287253) shocks (W11316766) x 4 ; ordrng 1 W11287253 (BASKET ASSEMBLY ) and 4 W11316766 (SHOCKS )s
Near Kyle, TX 78640
Kevin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site and inspected refrigerator and start device is tripping, inspected compressor and found it is hot to the touch. Removed evaporator cover and found no frost pattern. Send pictures to CS & LM refrigerator will need a sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
Near Austin, TX 78759
Jimmy J.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for foods freezing on bottom shelf of fridge. Upon inspection no frost detected. Renter had adjusted temp to lowest setting. Ran temps and all checked good. Checked thermistor in fridge and it was faulty. Replaced thermistor and tested good. Set back to recommended settings. Job complete.
Near Buda, TX 78610
Robert
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on job for complaints of shelf front came off. Shelf cosmetics not covered under warranty. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KUDR204EPA00 "Arrived on site for customer complaint of unit making rattling noise, found noise coming from condenser vibrating against underneath panel, I installed some sound pads, unit tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 09/17/2020
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not starting, found unit is thinking the door is open, I replaced door switch, unit still not starting, ordering control board. ; ordrng 1 WD21X24900 (CONTROL)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for RC light not coming on when opening left door and not making ice. Found ice maker in off position, turned ice maker on and monitored cycle. Found ice maker working. Found upper hing pin and bushing rounded out. Will need to replace bushing assembly and hinge pin. Found part lookup not correct for parts needed and will need to part research per service manager (CS). Will need to part research hinge pin and bracket (see SD-QuickPic). Collected service fee plus tax. ; ordrng 1 PARTresearch (SEE SD PIC) and 1 W10484913 (hing-bushg) and 1 WP2316804 (SPACER) and 1 WPW10485980 (HINGE ASSEMBLY )"
Near Round Rock, TX 78664
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon arrival found that ice was just jammed in dispensers way. Cleared jam tested unit all tested good. Job Completed.
Near Austin, TX 78756
David Z
Job Details: 09/17/2020
OVEN WHIRLPOOL WFE525S0HZ1 Arrived on site to install wiring harness and power cabLe to resolve broken wire after control replacement. Replaced harness and power cable (provided by complex). Retested and all is working as designed. Call complete.
Near Austin, TX 78727
Jimmy J.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for no power to DW. Tried running diagnostics and got nothing. Tested hardwire connections at junction box and voltage was too high. Replaced control and explained to customer an electrician would need to repair their breaker that feeds power to dishwasher. Left hardwires capped with wire nuts to ensure electrician doesn’t fry the new control. Job complete.
Near Austin, TX 78747
Scott
Job Details: 09/17/2020
OVEN WHIRLPOOL WFG114SWB0 "Arrived on site replaced door grill ,handle and screws . Door is now opening and closing normally. No other issues found during service . Job complete ."
Near Austin, TX 78724
Scott
Job Details: 09/17/2020
WASHER MAYTAG WETLV27HW1 Arrived on site for issues with bulk setting . Ran diagnostics . No error codes . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete .
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5005KW0 Arrived on job for complaints of water not filling properly. Ran diagnostics and found no codes all functions working properly. Ran test cycle and washer filling to proper level. Instructed customer on use and care.
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived on site for refrigerator not making ice properly, not dispensing, UI not working, ice buildup on FC evaporator wall and handle coming off. Tested and inspected unit and found failed FC door, UI, control and insert and solenoid, heating element, handle and clip, bi metal, and valve. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 67005340 (DOOR) and 1 67005756 (INSERT) and 1 67006000 (SOLENOID ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WP12575501 (switch- li) and 1 WP67004188 (heater- ev) and 1 WP67004258 (cntrl-elec) and 1 WP67004284 (facade- 5) and 1 WP67004757 (thermostat) and 1 WP67005380 (handle) and 2 WP67006852 (clip)s and 2 WP7101P126-60 (screw)s, states that autho needed"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for cooling issues, upon inspection and talking to customer found out that after initial defrosting of evap, customers fridge had gone back to normal. Watched for full frost pattern on evap. Everything checked out. Complete"
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTM704KPS0 "Arrived on site to inspect dishwasher rack rubbing the door gasket. Upon further inspection, I found the upper rack was not seated correctly in the rails. I adjusted and corrected the issue and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for oven not working properly. I inspected the unit and work area. I found the oven not installed properly. The oven is not sitting on a shelf and is resting on the front edge of the cabinet leaning backwards putting undue stress on the console. The home builder is going to need to come out and fix the cabinet for the double oven if any more repairs are going to be needed. I found fault codes and symptoms for a failed UI, and the unit not being updated properly. I replaced the UI. The customer will have to call the WiFi team(1-866-333-4591) to setup the WiFi and whirlpool app, and ensure all controls are running on the same software version. Job complete."
Near Kingsland, TX 78639
James
Job Details: 09/17/2020
RANGE KITCHENAID KFGC558JSS00 Arrived on site and accessed regulator and dual valve. Used gas sniffer and bubble solution to test for leaks. Accessed cooktop manifolds and tested all connections for gas leaks using sniffer and bubble solution. Found no leaks internally from connections. Instructed builder of findings. Job complete
Near Uhland, TX 78640
Leonardo
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to test unit for dented panel, test unit, found dented control panel, replaced control panel, no damage at this time. Job complete."
Near Meadowlakes, TX 78654
James
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found right rail stuck on ice bin. Removed ice bin and center divider. Found water that has over flowed ice maker got into rail. Dried water from rail and applied manufacturer approved grease to bearing. Drawer now functioning properly. Instructed customer that if the rail locks up again the center divider will need to be replaced.
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and inspected dishwasher door damage on top left side of door.Also discovered the console was damaged in the same area of the panel damage.Removed and replaced the panel.Ordering console to complete the repair.Office to reschedule the appointment with the builder.W11157079- console (black) ordered.Needs more work ; ordrng 1 W11157079 (CONSOLE BLACK)
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator switch popped out. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WED9270XW Arrived onsite for unit not heating. Tested unit. Unit not heating. Found that element was bad. Replaced element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed FC LED light. removed failed part and replaced with new. Tested unit and all operations are normal.No water leaks present at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge leaking in the back, and intermittently not cooling. I inspected the unit and work area. The customer played a video of the noise coming from the unit, it is from ice hitting the evaporator heater. I explained how the unit operates and what that sound is. I found the UI control not preforming defrost as designed. I replaced the control to correct the issue. Unit is operating as designed. Job complete."
Near Austin, TX 78727
Jimmy J.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher having a broken clip. Plastic wheel on assembly broke off. Ordered correct wheel assembly for replacement.; ordrng 1 W10888592 (wheel)
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed fan and thermistor harness, installed new. Performed diagnostics mode and switch defrost cycle to automatic. Ran test 4 and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78703
Leonardo
Job Details: 09/17/2020
OVEN JENN-AIR JMW2430IL02 "Arrived on site to test unit for damaged oven door, test unit found damage in lower left front door glass, replaced front door glass, test unit, unit working correctly, ordered J for front of oven, office to reschedule.; saved tckt"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator bottom ice maker still not working. Tested and inspected unit and found ice maker shut off arm not properly installed, when installed found ice maker was in off position. Turned to on position. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78731
David Z
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to install previously diagnosed parts. Found crispy and cracked coatings on transformer wiring. Repalced cap map and diode, as well as transformer. Retested unit and all is working as designed. Checked thermostats and all are working as designed. Unit is properly working at this time. If issue repeats there has to be an unseeable scorch mark or damage to wave guide as high voltage system has fully been replaced. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502ESS "Arrived on site for air filter falling out of receptacle, used heat gun to widen side clips of air filter so it stays in place. Sent pictures of adjustment to CS. Job complete"
Near Taylor, TX 76574
Cliff
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found control boards are not maintaining temperature properly. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Driftwood, TX 78619
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on job for complaints of no light. Checked voltage at inverter board no power. Checked voltage at main control p2-1 why and p3-1 0 voltage. No power supply from main control to inverter. . ; ordrng 1 WPW10739408 (cntrl-elec)
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78724
Scott
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for not heating on cook top and oven . Found wire harness and terminal block burned up . Ordering harness . Call to set return .; ordrng 1 W11416047 (MAIN HARNESS )
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of noise. Removed back to check shocks found broken bolt head from shipping bolts stuck in between frame and back causing noise.
Near Georgetown, TX 78626
Tommy
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts. Call tech line to register repair SR 7728815626 Bruce. Replaced spin basket. Tested unit all tested good. Job Completed.
Near Austin, TX 78750
David Z
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher not drying dishes fully. Customer informed me it gets warm, but moisture still sticks on the sides of the unit. Ran through diagnostic cycle and found no errors, and verified heater function. Found rinse aid was not being used. Advised customer to use rinse aid, run hot water first, and to utilize the high temp options for cycles. All is working as designed at this time, instruct only. Call complete."
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to install previous diagnosed part. Powered unit off and on. Performed diagnostics mode and ran factory reset. Cleared error code. Put in bake mode and monitored unit to preheat temperature of 350°. Tested all other operation and found all operation working.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and fill tube failures and the unit no cooling and the drain tube not draining per service pointer W11397260A. I removed and replaced the ice maker/fill tube kit, hv control, drain tube and placed permagum around the fill tube at the back of the unit. Also used silicone to seal gaps around the drain tube. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Cliff
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to diagnose a washer that is not producing tones. Found control panel not operating properly and producing no sound. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit sparking from top, test unit, found broken capacitor and diode, replaced parts, tested unit, unit working correctly, water heats correctly after 1min, no sparks at this time, advised customer to use vent when cooking, job complete."
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for oven not working. I inspected th unit and work area. I found the active hinge broken on the oven door. I found the infinite switch shorted out, and the control damaged. I am ordering all 3 components. The office will reschedule. The control is an expart.; ordrng 1 W11122536 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WPW10299224 (hinge-door)"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
RANGE WHIRLPOOL W5CE3024XS00 Arrived on site for cooktop cracked and burner staying on high found cooktop has crack from heat of burner and found failed switch for burner. Ordering needed parts as well as burner in case needed. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10365154 (cooktop) and 1 WP8273992 (elmnt-surf) and 1 WPW10244639 (switch-inf)
Near Austin, TX 78732
David Z
Job Details: 09/17/2020
COOKTOP WHIRLPOOL GLT3014GQ3 "Arrived on site to diagnose cooktop with stuck valve. On arrival was not able to dislodge valve. Recommend replacement of valve.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect refrigerator not making ice and slow water dispensing. Upon further inspection, I tested the water dispenser and water dispensed as designed. I placed the unit in diagnostics and tested the ice maker in test 120. The ice maker failed. I tested the fill tube in test 97 and the valve was humming but no water was coming out. I disconnected the fill tube at the top hinge and tested again and water dispensed. I am ordering the fill tube assembly, CNOTE-LSO FOR TRAINING and will return with all screened parts. No water leaks observed during service.; ordrng 1 W11223012 (tube-water)"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Inspected for water buildup on bottom of FC and RC, none found. Found water leaking underneath on left side of unit. Pulled unit out and found water traces from underneath unit. Found defrost drain pan dry. Poured water in drain pan and monitored for leak in pan. Removed drain line and found not in proper position. Corrected drain line and tested unit. All tested good, no water leaks detected.
Near Burnet, TX 78611
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete
Near Round Rock, TX 78664
Tommy
Job Details: 09/17/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making clicking noise while spinning. Upon arrival put unit in diagnostics found no error codes. Tested unit with diagnostics tested spring by hand found some change in unit. Ran multiple test found unit not making clicking sound. Leveled unit and tested again. All tested good. Job Completed.
Near Austin, TX 78745
Kevin
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found apartment maintenance has corrected voltage and cleared vents. Took one picture showing airflow meter and temperature showing on multimeter, dryer is operating properly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for vent hood not working on speed 3. Inspected unit and work area. Removed control and found when pushing button on control its not making contact. Builder had another vent hood on site and requested to remove control from other and install. Removed control from unit and installed. Tested operation. All tested good. ; ordrng 1 WPW10648474 (CONTROL)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite for dishwasher not drying dishes. I called techline and butch walked me through the diagnostics process. We determined that the water temperature coming into the unit is not hot enough for optimal performance on the unit and advised customer to let cold water purge from the lines before starting dishwasher. Also advised that rinse aid is important for drying as well Butch gave me SR#7728810527.
Near Austin, TX 78723
Scott
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78665
David S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived in site for freezer not cooling. When I arrived the customer stated the freezer is cooling again. I inspected the unit and found frost build up on the evaporator cover. I checked diagnostics and found the unit in adaptive defrost instead of basic defrost. I explained the difference in the two defrost modes to the customer. I replaced the UI and set the unit to basic defrost. I spoke to the customer about possible water pooling due to the evaporator defrosting over the next couple of days. Job complete. No water leaks detected.
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site to inspect fridge for poping breaker, upon inspection found the compressor not running, windings for compressor are reading very out of range. Will need to authorize job with American home shield. Office to reschedule ; ordrng 1 2164518 (EVAP) and 1 22550110 (COMPRESOR) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
Near Round Rock, TX 78665
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite to install previously diagnosed parts. Upon arrival installed parts and was able to get cover evap off and on with no damage. Tested unit all tested good informed customer to give it 48 hours to get back to temp. Job Completed.
Near Round Rock, TX 78664
David S
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for water pooling under the fridge. I inspected the unit and work area. I found ice build up on the bottom of the fresh food section. I removed the ice, and found the evap tray warped in the middle. The evap tray is not available so I used some permagum to raise the left side the tray will drain properly. I gained access to the drain tube and cleared out debris that was in there. I used my steamer to verify that the drain tube is flow clear with no restriction. Job complete. No water leaks detected."
Near Leander, TX 78641
Tommy
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previously diagnosed parts. Upon arrival used repair kit on bottom which was chipped. Used proxy and tap and let customer know to allow it to sit for the next 4 hours. Job Completed.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
DISHWASHER GE PDW7880J01SS Arrived onsite for dishwasher with poor washing performance. Upon inspection I found a powder detergent that had gotten wet but the dispenser door was closed. I ran a diagnostics cycle and found the dispenser opening after 8 secs when the chart called for 75 secs indicating an intermittent failure of the soap dispenser. I found the bottom right side wheels on the lower rack were missing as well. I am ordering Lower rack kit (WD35X21038) dispenser (WD12X10163) upper spray arm (WD35X10054) ; ordrng 1 WD12X10163 (rinse module) and 1 WD35X10054 (kit-mid spray arm hu) and 1 WD35X21038 (dishwasher lower rac)
Near Del Valle, TX 78617
Matthew
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW4 "Arrived onsite for garment stuck in agitator. Removed dispenser cap and agitator and found that garment was wrapped around drive shaft. Removed garment, replaced agitator and tested unit. Recalibrated and auto cycled unit to insure functionality. Instructed customer on use and cycle selection. No leaks present at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit not leveled and the doors offset. I attempted to level the unit and found the floor not level. Using a whim, I placed it at the back right wheel and leveled the unit. Removed the remaining protective wrap around the doors and UI. Found blue tape with message, “unit moves”. The unit does not have any leveling feet to keep it from rolling forward. Left brochure for builder/future customer recommending that they not pull it out from its space due to the shim. No water leaks observed during service, job completed."
Near Jarrell, TX 76537
Al
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for LR not working properly. On arrival customer informed me issue is RR burner igniting issues. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head)
Near Austin, TX 78703
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace parts to unit. Customer said unit is working. Tested unit 2 times in quick wash mode. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78756
David Z
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was not getting hot on top burners. Found loose connection in terminal block, and also L2 and neutral we’re switched. Corrected wiring and replaced terminal block. All is working as designed. Call complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I replaced the filter head housing and the dispenser pad and spring. I tested the dispenser about 10 times and could not get it to stick on dispense I also found the filter housing was no longer leaking. No leaks detected at time of service and unit is working as designed at this time. Job complete
Near Austin, TX 78731
David Z
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site to diagnose refrigerator making no ice. Performed diagnostic and cycle check. Found motor is not turning at all. Jumped inlet valve and verified proper fill. Unit needs new icemaker.
Near Austin, TX 78703
Luis
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed refrigerator correctly into enclosure
Near Hutto, TX 78634
Cliff
Job Details: 09/17/2020
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near West Lake Hills, TX 78746
Luis
Job Details: 09/17/2020
REFRIGERATOR KENMORE 106.5113221
Near Austin, TX 78701
Richard
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
Near Austin, TX 78739
Luis
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
Near Buda, TX 78610
Robert
Job Details: 09/17/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
Near Austin, TX 78751
Leonardo
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 that’s on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
Near Lampasas, TX 76550
Tyler
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didn’t. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
Near Austin, TX 78741
Kevin
Job Details: 09/17/2020
WASHER MAYTAG MHWE201YW00