"Arrived on site to test unit for not working properly, tested unit found that the packaging card board strips were not removed causing door not to close properly and switch did not engage, removed card board strips and tested, unit is now running as designed, job complete"

Arrived on site to replace Orion control for refrigerator. Replaced control and unit started normally. Advised customer to monitor unit for 24hrs. No leaks were found at time of service.

"Arrived on site to test unit for vent hood grinding noise. Found motor mount bracket was bent causing fan blade to rub. Mounting bracket is not a serviceable part. Straightened bracket as good as I could and replaced motor, blade had no signs of damage and is no longer rubbing. Documented damage with Techline and was advised if issue persists to have customer call whirlpool with provided SR#. Job complete. SR#7735813671"

"Arrived on site and replaced rain hoses and drain pump per Techline on last visit. Ran unit, unit working as designed with no leaks detected. Job complete."

"Arrived on site. Diagnosed water line freezing due to reservoir freezing from air leaking out between fan scroll and air tower,defrosted lines,added sealer to gaps ran icemaker harvest test passed ran fill test passed. Removed ui ohmed fill tube heater passed"

"Arrived on site. Found ice build up on right side in freezer section,right corner of gasket not sealing to cabinet,removed ice build up,remolded door gasket checked door operation and seal good."

"Arrived on site. Replaced icemaker and main control,power cycled unit ran diagnostics ice box fan powered on optics passed ran harvest test passed ran fill test passed."

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure the cover being the wrong part, I removed and replaced the filter head and cover and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.

"Arrived on site and found lid latch is broken, after replacing it washer is now operating properly, job complete"

Arrived on site for range over heating in oven and showing f6E1 in diagnostics. Upon arrival confirmed issue and error code. Upon further testing I found oven sensor ohm8ng at 1.23kohms and broil relay would randomly get stuck and leave broil element on during use. Replaced control and oven sensor then reassembled and tested the oven. Found unit heating to 350 for 20 minutes with no errors or failures. Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the many failures of the unit, I removed and replaced the UI, hv control, RC evap fan motor/harness, RC evap drip pan kit and the right RC door gasket. I sealed off the RC evap cover using permagum and installed two screws at the top of the evap cover as explained in service pointer #W11092686. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival reconfirmed issue and installed required ACU. Upon reassembling unit I found all functions fully restored to microwave and unit heats as designed. Call complete

Arrived on site to test unit for low ice production and water pooling in ice compartment. Found all components functioning but water is not draining. Unit is gravity drained. Removed ice maker from compartment and found drain tube was pinched shut from angle to drain and extra material used is too stiff. Advised to have contractor correct draining issue. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed sump assembly. Noise is no longer present. No leaks detected. Job complete.

"WRX735SDHZ08 Arrived to instal previously diagnosed and ordered parts. I removed the tiler head assembly and confirmed the supply line to the valve was too short and replaced the assembly. The valve was not needed as there was a gouge within the factory installed line, causing the drip. I removed the FC cover and verified the right return vent was completely filled with ice and I removed via steam. All functions were present within the unit after repair and there were no leaks of the water supply of unit after repair completion."

Arrived on site for refrigerator with lights out. Inspected unit and found 2 light on top out. Replaced both modules and unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived to instal previously diagnosed and ordered parts. Prior to installation of a replacement manifold, I was able to adjust the existing manifold and correct the knob contact with the bezels. I tested the unit and found no other faults, operational test good and no gas leaks detected during service."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the magnetron, capacitor and diode and tested. The prior noise led and the unit quieted after initial startup, within a few seconds to normal operating sound levels. I noted the vent fan did not operate during microwave testing, but the magnetron cooling system did work. I contacted the MFG, File 7735814756, and advised of my findings. There was not documentation that specified this condition, but the manufacturer rep did confirm that this was normal operation for this unit. Operational test good."

Arrived onsite for a refrigerator that is making a loud scraping noise that gets louder when the FC door is opened. On arrival the customer had the unit unplugged and the doors opened. After speaking with the customer they stated that they didnt see any frost coming out of the lower vents of the evaporator cover when the noise was happening. I tested what I could in diagnostics but couldnt find anything wrong at this time. I explained to the customer that I suspect the FC door could have been left cracked open or it could possibly have a defrost issue again but if it did happen again to leave it running and call us so we can find the issue. Call complete.

Arrived on site to install previous ordered parts. Installed filter housing. No leaks present at this time. Unit is operating as designed.

Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and cycling between 120-165 degrees when on high heat at the exhaust with the vent hose off but with the hose connected the dryer gets up to 185 degrees and the temp drops very slow indicating a restricted vent. I advised the customer to have their house vent cleaned before using the dryer. I explained that using it before the vents were cleaned could result in the thermal cutoff failing again. Call complete.

"WDP540HAMZ0 Arrived to inspect leak. I found the installer had removed the anti-drain back loop on the side of the unit and in doing so, allowed the drain line to get pulled to the back of the chassis, kinking the rubber drain line connector at the front of the unit. I re-ran the drain tube in its designated mount and tested. Operational test good, no leaks observed during service."

"Arrived on site for washer needing previously diagnosed harnesses, control. And relay. Upon arrival confirmed issue and installed required parts. Reassembled and tested unit and found washer cycle through all setting in normal and diagnostics mode. Found no leaks and unit working as designed with no errors. Call complete"

Arrive onsite for a ant that is Leaking gas. Upon inspection I found that the leak was not coming for the unit but it was coming from the gas valve at the wall. I called safety and spoke to them about my finding and got Sr#7735748465.

Arrived on site for no water or ice. Diagnosed frozen water tank due to air leaking between fan scroll and air tower. Defrosted tank added sealer to gaps ran diagnostics icemaker filled with water tested water dispenser passed. Added grease to tracks on drawer

arrived on site to test unit for clip holding broiler had broken off. Installed new clip test unit and unit test good job complete.

Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.

Arrived onsite for previously diagnosed parts. Installed the hinges and ran the unit in diagnostics mode. The unit completed the diagnostics test and is operating as designed. No water leaks detected during service.

Arrived onsite for cooktop grates failing. Upon arrival inspected unit found grates failed at hinges not allowing cooktop to stabilize and support cookware properly. Hinges are in good shape. Replaced grates. Unit is now functioning properly. Job complete

Arrived on site to test unit for right front burner not working on low and getting stuck on high. Test unit and found and switch. Replaced switch test unit and unit test good job complete.

Arrived onsite for refrigerator doors not being the same size. Upon arrival inspected unit. Doors had not been replaced previously. Customer stated that from a distance the fridge was not level with the cabinetry. Checked level of the refrigerator and was good. Checked level of the cabinets and showed customer that cabinets above fridge were not straight. Called tech line for documentation SR#7735707706. Unit is functioning properly and complains are cosmetic. Job complete

Arrived on site for a range display showing F1 EO and oven functions not working properly. Upon arrival inspected unit found code on display. Tried clearing code but would not reset. Replaced board due to internal board failure. After replacement tested unit and unit is functioning properly. Job complete.

Arrived onsite for dishwasher door not closing. On inspection found the hinges were bad. Installed the hinges and the door shuts now. No water leaks detected during diagnostics mode.

"Arrived on site for water and ice not dispensing. I gain access to the back of the unit and test the water valve. The valve had plenty of water pressure. Pulled the RC evap cover and found the reservoir frozen, took the heat gun and defrosted the reservoir and the water started to flow from the dispenser. Contact the office and James information me to use the putty to seal the around the column. I add putty on top of the styrofoam and the upper column. The refrigerator is operating as designed and no water leaks detected during service."

Arrived onsite to replace damaged doors on a refrigerator. Upon arrival I replace the damaged doors. Unit operating as designed. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new tower, board and drain kit. Plugged unit back in and found unit running as normal. Job completed"

"Arrived on site for burn not working. On inspection only 30% of the burner is igniting. Took the burner apart and clean it, reinstalled it only 50% of the burner will light. Installed new burner working 100% no gas leaks detected during service."

Arrived on site for washer not starting/ turning on. Upon arrival confirmed issue but found no errors in diagnostics after further testing I found a short in the power cord/ACU connector and was able to repair wiring and insure unit worked as designed with no leaks. Call complete

Arrived on site for oven smoking while in use. Upon arrival inspected unit. Ran unit and found that this was the first time use for the oven. Notified customer that the unit should be run initially for 30 to 40 minutes to burn off shipping oils from the elements. This is a normal process and will stop after the first or second use. Unit is functioning properly.

"Arrived on site and found customer is experiencing long dry times, found dryer is heating properly but airflow meter is showing restricted, recommended that apartment maintenance clear vent to the exterior before dryer is used again. Also reported finding to apartment management. Job complete"

Arrived on site and found left fresh food door gasket is torn. ed for replacement. Used heat gun to ensure gasket is straight.

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the bracket and retainer clip and tested the unit. The unit began to work as designed.

Arrived on site and inspected dishwasher and found screen and filter are covered with a mat of solid material. Took pictures. Removed them both and washer is working properly. Incoming water pressure is weak and water does not get hotter than 94?. Because of water temperature heating element has failed. Replacing heating element would not solve issue it would just fail again.

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced idler assembly. Tested unit and found all is functioning properly at this time.

Arrived on site to install previously diagnosed parts. Installed new inverter and new LED control. Advised customer if it continues to do the same we would have to replace all boards and wouldnt be able to guarantee it will fix it. Unit is operating as designed at this time. Job completed.

"Arrived on site to install previously diagnosed parts. Installed new control board and tested, unit is operating as designed at this time. Advised customer if it continues to do the same we would have to proceed with installing the inverter. No leaks where observed during service. Job completed.

"Arrived on site for microwave, inspected unit and work area. Customers complaint was exhaust blower not working sometimes. Tested unit and found a bad capacitor for blower and a bad fan motor.

"Arrived on site for lid strike broken . Also found latch locking clips broken . Replaced both strike and latch . Ran diagnostics all checked normal. Charged 291.37 collected 335.08 AUTHO 3344XH. No water leaks detected at time of service. Job complete"

Arrived on site for washer not going into wash cycle . Basket is making loud squealing noise when turned bye hand . Back tub with bearing

"Arrived on site for a washing machine that will not move past the sensing portion of the cycle. Inspected unit and worked area. The customer advised of the unit makes a grinding sound and does not go past the sensing portion of the cycle and will shut off. The customer ran a a load on the normal wash cycle and I immediately heard the sound. Checked underneath the washer and found the cam has been completely stripped. Due to the load that was in the washer, I did advise the customer against washing blankets and thicker items that are really weedy when saturated. I did advise the customer that the manufacturer recommends to take those to the laundromat such as quilts, comforters, sleeping bags, rugs, etc. the customer advised this unit specifically for the space so they could wash whatever they needed. Replaced the cam and tested the unit. The unit begin to work and operate as designed. Call complete."

"Arrived on site to install new switch to resolve unit not shutting off when dispensing. Disassembled dispenser unit and only needed to replace the switch. Replaced and tested unit. Verified all working as designed. Repair completed, no water leaks found."

Arrived on site to install new sump and motor assembly to resolve weak pump not cleaning dishes. Replaced sump and tested unit. Verified spray arms are moving and noise level is down. No water leaks found. Repair completed.

Arrived on site to repair previously diagnosed sealed system. When I tapped into system to evacuate refrigerant found system had 0 charge. Replaced compressor and drier. Charged system with nitrogen to locate leak. Found condenser was leaking. Filled pan with water to provide better evidence. With water bubbling still heard a slight hissing sound. Applied bubble solution to all weld joints with no signs of leaking from those areas. Placed solution applicator on suction tube/cap tube area entering cabinet and found it bubbling if held in correct spot. Took video and submitted findings to whirlpool.

Arrived on site to install new gearcase and shifter to resolve leaking gearcase / unit not agitating. Replaced gearcase and shift actuator. Calibrated unit. Ran test cycle and found everything working as designed. Repair completed. Repair completed.

Arrived on site to diagnose range with F1E0 error present. Examined control Customer advised to contact pest control. Repair completed.

"Arrived on site to diagnose dryer that is not heating. Tested unit and found it powers on and tumbles, but no heat. Checked incoming voltage and only found 120v total. Found L2 side missing voltage. Advised customer to have voltage supply issues resolved. Call complete."

"Arrived on site to diagnose range that was cycling burners more than normal on cooktop. Customer says that within the last couple weeks things have taken longer to cook than normal. This is on all 4 elements. Tested unit and found elements do come on and stay hot. Checked wiring and voltage and found all working properly, no voltage drops or shorts. Elements are good as is console. Advised customer we can replace the control, since all elements are affected to see if it creates any improvement.

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that with the unit turned off, water continues to come out of the dispenser area. I found water dripping from the fill nozzle and the customer advised that sometimes the water comes out faster than what it is today. I removed and replaced the valve assembly and tested in diagnostics and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the agitator being damaged, I removed and replaced the agitator and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for a washer making a making clicking and squealing noises. I checked error codes and found F7E9 locked rotor, F7E5 shifter failure, F0E3 overload, and F2E1 UI stuck button error. I could feel something rubbing and there was drag when rotating the basket. I removed the basket and found nothing under it and determined the drag was in the gearcase. I replaced both then ran a calibration cycle and a service diagnostics cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a refrigerator that is frozen up in the ice bin and starting to leak water out. I found the right side of the ice bin with a solid block of ice and the bin frozen in the door. I steamed out the ice and removed the bin. I found the end of the fill tube limed up causing water to spray everywhere when the ice maker filled. I cleaned the tube and reassembled the unit. I ran a harvest test and the unit filled and worked as designed. Call complete.

Arrived onsite for a dryer making a high pitch squealing sound. Ms stated is doesnt do it all the time. I couldnt duplicate the issue but I inspected the rollers and found the idler rough. To install a rebuild kit. I replaced the rollers and tested the unit. The unit is working as designed. Call complete.

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the console and tested the oven. The oven is working as designed.

"FFCD2413US2A Arrived to inspect dishwasher water issues. The unit filled, but when the circulation pump attempted to run, it would only hum. Tapping on the pump caused it to operate and showed the pump is in the early stages of failure and should be replaced. No leaks observed during service.

"GFW850SSN0WW Arrived to inspect noise. The valve was squealing loudly and I removed and replaced. The issue was resolved and thee were no leaks observed during service.

"Arrived to inspect no cool. The unit had difficulty starting the compressor and I monitored current. 12 amps declining to 10 before start device shutdown occurred and I removed and replaced the start device. The unit then resumed normal operation with a draw of .8 amps after several minutes and normal operating sound. No leaks observed during service.

Arrived on site for washer needing previously diagnosed control and drain pump. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no leaks and unit working as designed. Also instructed owner to consider getting out to check on water pressure to 7nit. Pressure was low while on site and cutoff valves arent in good condition due to age. Call complete

Arrived on site to install previously diagnosed control to resolve dryer not starting. Replaced control board due to stuck relay. Tested unit and verified all proper function. Repair completed.

"Arrived onsite for a refrigerator that is leaking and at times it wouldnt dispense ice . Upon inspection I found that the unit was leaking from within the chassis. The units insulation was saturated with water in the area around the drain tube. This will cascade it to a myriad off issue eventually such as a developing in the insulation, and temperature control issues.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to test unit for unit not getting to temp. Test unit and found average temp at 335?. Calibrated oven to 15 job complete.

Arrived on site to test unit for burning smell. Test unit and found burned control board and harness and console.

Arrived on site to install previously diagnosed parts. Upon gaining access to the heating element I found that there was a hole burnt there the line and into the insulation. I stopped work and advised customer of my findings

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no leaks were found at time of service.

Arrived on site to diagnose a microwave that isn't turning on. Found fuse in unit open and replaced fuse. Tested unit and found all is functioning properly at this time. ; O-emld tckt

Arrived on site for refrigerator not dispensing ice correctly. Upon arrival confirmed issue and found ice freezing together in bucket. Found cause of air leak was dispenser ice door not closing fully and causing air to leak into compartment. Rescheduled customer for 02/24/23 to complete repairs with new separator. ; ordrng 1 W11423787 (Seperator)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was not dispensing ice. Tested unit and found the ice bucket not properly sitting and the shaft are worn so they are not making a correct contact. Im ordering the ice bucket and auger coupling. I rescheduled to return on 03/08/23 that when customer can have someone in his home available. No leaks where observed during service. ; ordrng 1 Icebucket and 1 WP2220458 (Coupling)"

Arrived on site to test unit for melted plastic smell. Test unit and found filtered melted on to element. Ordering new filter and element to be replaced. Office to reschedule ; ordrng 1 W10872845 (Filter)

Arrived on site to get new model number and ordering heat lamp. Office to reschedule ; ordrng 1 WPW10294005 (Heat lamp bulb)

"Arrived on site to replace cover and front panel, panel that was in the box was not correct, reordering part office to inspect before scheduling service, will replace top cover and panel on return visit, office to reschedule ; ordrng 1 279443 (Front panel)"

Arrived on site to test unit for not advancing past sense mode. Found strike was broken preventing unit from starting. Replaced run cap because leaking oil. Recommend replacing strike ; ordrng 1 W11457841 (Strike)

"Arrived on site to test unit for not spinning. Belt popped off due to faulty motor pulley. Ordering motor pulley and motor as a precautionary, also ordering belt. Recommend replacing pulley and belt. Office to reschedule. ; ordrng 1 WP8066184 (Pulley) and 1 341241 (Belt)"

"Arrived on site to test unit for operation issues, tested unit found stripped hub, failed gear case, cam got loose damaged belt and shield, need to replace cam, belt, shield, shifter,gear case, hub and wash plate if it does not come off properly,ordering parts, office to get authorization and reschedule ; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield)"

Arrived on site for continued issues of drain pump running continuously. Replaced control and not difference. Contacted techline for assistance. After series of test fount cannot blow through pressure hose while connected to tub. Discontented hose from tub and now can blow through hose. Teach recommended replacing tub. Tech gave SR# 7735793224. Ordering tub and 2 hours. Office to reschedule ; ordrng 1 W10371566 (Tub)

"Arrived onsite for right from burner not operating properly. Tested and found shorted infinity switch. Burner will turn on but will not cycle, it will run continuously until turned off. Ordering Front right dual infinity switch. Also bring right front burner. Office to reschedule ; ordrng 1 WPW10312185 (RF infinity switch) and 1 W11517959 (RF burner)"

Arrived on site for icemaker not dispensing ice.on inspection found that the auger gear was stripped out. Removed the washer off the old motor and was installing the new when realized that I had the wrong motor. Ordering the correct motor to finish the job.; ordrng 1 WPW10309868 (Auger motor)

Arrived on site for water leaking. Found dried water residue on right side of drain pump checked water connections no leaks from water line connections found water in air gap tubing in drain pump customer informed tech that when water leaks machine is off diagnosed a defective drain pump ordering a new drain pump; ordrng 1 W11539855 (External drain pump)

Arrived on site tested water valve water leaking in fresh food section removed cover found water leaking from valve diagnosed a defective valve ordering a new valve. ; ordrng 1 W11247961 (Valve)

"Arrived onsite for dishwasher handle lose. Found the handle was lose, tried to tighten it and the bolt broke. Ordering new bolts and nuts for the handle. No water leaks detected during service.; ordrng 1 W11157086 (Stud)"

"Arrived on site for fan making noise. On inspection the fan blades are again, this half of the fan is missing. Informed the builder that we will have to come back with a new fan; ordrng 1 W11100651 (Fan)"

Arrived on site to install previous ordered parts. Upon arrival found that ordered sump and motor. Need drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W10914557 (Drain pump)

"Part requested wasn't sent for appointment, ordering Orion control and return date set for 2/24.; ordrng 1 W11336586 (Orion control)"

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found thermistors and air damper all functional indicating control issue. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11455229 (Control)

"Arrived to instal previously diagnosed and ordered parts. I found the issue with the center burner was the supply line to the orifice holder was damaged during manufacturing and will require replacement. No gas leaks detected during service. ; ordrng 1 W11557818 (Center Oriface Holder)"

"WCG55US6HS00 Arrived to inspect noise and potential gas leak. I found no sources of gas leaking from the unit and the noise the customer heard, described and verified after recreating, was from the wiring harness connector that was making a frying sound. I was able to temporarily secure the connector and the issue stopped, but the harness should be replaced. Office to order part and contact the customer to arrange return service. Service management will need to report findings to Safety, or contact tech GC for completion. No gas leaks detected during service. ; ordrng 1 W11561443 (Harness, Main)"

"Arrived onsite to install previously diagnosed parts upon arrival I found that I could not get the Agitator bolt off, I replace the clutch and slider and tested the unit and found no change. I am ordering the bolt and agitator and rescheduling for 02/27/23. I may have to brake the agitator to replace the gears. ; ordrng 1 W11550891 (AGITATOR) and 1 W10752187 (Agitator bolt)"

"Arrived onsite for a pro style range that nothing will work on. The customer stated she told the call taker to change the complaint to everything is working except the convection fan. I tested the unit in convection fan mode and found the fan not responding. Ordering W10794440 fan motor, W11029221 door latch, and W11394663 appliance manager control and will pull the oven to troubleshoot when parts are on hand. RS for Tue 2/28 per customers request.; ordrng 1 W11394663 (Appliance manager control) and 1 W11029221 (Latch) and 1 W10794440 (Fan motor)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the gearcase, cam, actuator, main control. In the process of removing the agitator, the first bolt stripped and could not be removed. I attempted several times to remove the agitator and bolt with no progress. I contacted the office and advised of the issue and also advised the customer of the issue. I advised that the agitator would more than likely break when I go to remove it and would need to order the parts to replace it. I am rescheduling to order more parts and get authorization from extended warranty. I am ordering the bolts (2), retainers (2), auger dogs assembly, agitator auger, agitator coupler, agitator base and CNOTE-AUTHORIZATION and will return with all prescreened parts. Unit left unplugged for safety and office to schedule return service. No water leaks observed during service.; ordrng 2 W10772621 (Bolt)s and 2 W10715784 (Retainer)s and 1 W11158175 (Auger dogs assembly) and 1 W11480892 (Agitator auger) and 1 W11561052 (Agitator coupler) and 1 W11418231 (Agitator base) and 1 CNOTE (AUTHORIZATION)"