Near Austin, TX 78749
Luis
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for dispenser issues. Found liner warped causing door not to fully make contact with light switch. Ordering a new fresh food door. ; ordrng 1 W11104477 (DOOR L SS)
Near Pflugerville, TX 78660
Paul
Job Details: 09/04/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for the range with the front right burner either taking forever to light or not lighting at all. I moved the ignitor bracket to get the unit to spark correctly. The unit works as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site to replace parts ordered by previous tech, after replacing control, uib, and harness, unit tested good."
Near Pflugerville, TX 78660
Arthur B.
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found ice maker faulty. Will need to order icemaker to complete repair.All water connections were dry at time of service.; ordrng 1 WPW10300022 (icemaker)
Near Bastrop, TX 78602
Cliff
Job Details: 09/04/2019
REFRIGERATOR FRIGIDAIRE FFTR1821QB Arrived on site today give us a refrigerator that is not sealing properly. Found RC door gasket torn on bottom section. Replaced door gasket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site and found broken door function because of snapped trim. Replaced trim. Unit is now operating as designed.
Near Austin, TX 78737
Brandon
Job Details: 09/04/2019
DRYER WHIRLPOOL WGD94HEXL0 "Arrived on site for customer complaint of unit making loud noise, found dryer repair kit was needed. I replaced dryer repair kit, unit tested good.
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW85HEFW1 Arrived on job for complaints of cycle not finishing. During testing found that the drain hose to far inside the drain line cause the water to be siphoned out. Pulled out drain hose and reinstalled to specs and washer tested good. Complete.
Near Harker Heights, TX 76548
Al
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived to inspect French door refrigerator not cooling in freezer section. Confirmed the complaint and removed and the evaporator cover and noticed there was a massive ice buildup on the evaporator.Used my steamer to defrost the unit.Unit will need an evaporator harness with thermistor and a defrost heater.; saved tckt"
Near Austin, TX 78737
Leonardo
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front right corner. Found unit leaking due to unit not being leveled. Leveled unit test unit and unit test goo no leaks present at this time. Job complete.
Near Leander, TX 78641
James
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. I found discoloring on element and some rust spots. Customer stated the unit will dry some loads and other it will not and does not feel heat from unit at end of cycle. Ran diagnostics and found no faults at end of cycle. Unit working as designed. Instructed customer on best practices for optimal washing and drying. I also found the rinse aid dispenser empty and recommended using rinse aid for more consistent drying results. Job complete
Near Austin, TX 78757
Scott
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no ice . Found ice build up on evap cover . Ordering cover , evap motor , dampener . No water leaks detected . ; ordrng 1 W11033168 (EVAP MOTOR ) and 1 WPW10248595 (control) and 1 WPW10501260 (cover-evap)"
Near Elgin, TX 78621
Cliff
Job Details: 09/04/2019
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived on site to diagnose a dishwasher that is not operating properly. Found failed circulation pump assembly. Replaced pump and tested unit.
Near Austin, TX 78735
Leonardo
Job Details: 09/04/2019
MICROWAVE MAYTAG MMV4205DB1 "Arrived on site to test unit for unit giving open close door error. Test unit and found bad 3 way switch, replaced switch test unit and unit test good job complete."
Near Pflugerville, TX 78660
Paul
Job Details: 09/04/2019
WASHER MAYTAG MVWC465HW0 "Arrived onsite for the washer that the pulley shield has melted making a loud noise and the water won’t shut off and stay off. I found the gear case shaft had dropped causing the cam pulley to eat thru the belt shield. I replaced the gear case, cam, and shield. I calibrated the unit and ran auto diagnostics. I found the fill valve leaking from the body when it was running cold water. I replaced the fill valve and tested again in a normal deep water wash cycle. I found the unit would stop filling and then restart on its own. I checked the pressure hose and found it all good. I replaced the main control and tested again in the same cycle. The unit filled properly, went to wash, and after agitating for about 30 seconds, the machine powered off and drained on its own. I did a power reset and the pump would come on. The control needs to be replaced again. Ordering W11218739 CNTRL-ELEC. There were no water leaks present at the time of service; ordrng 1 W11218739 (CN
Near Austin, TX 78724
Scott
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for not dispensing ice . Found ice bucket blades wouldn’t spin when dispensing . But would when turned by hand . Replaced container . Unit is now dispensing as normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and repaired washer by replacccing control panel. All checks good. Unit is now operating as designed. All checks good.
Near Jonestown, TX 78645
James
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. I found that the filters were clogged and not allowing water to flow properly to sump and drain pump. Cleaned filters and ran diagnostics. I found that the dispenser has failed and the wash motor is locked up. Unit will need new dispenser and wash motor to repair. Unit will also need Affresh dishwasher cleaner ran through the clean all build up from unit. Installed new sump and motor assembly and dispenser. Tested operation and found unit working properly. Instructed customer to run cleaner through unit twice to clean away all build up in rails and unit. Also recommended to use the cleaner once every 2 months and instructed customer cleaning filters monthly. Job complete ; used 1 W10861000 (DISPENSER ) from stock
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived onnsite and found power cord torn. Returning with power cord to repair. ; ordrng 1 W10624590 (cord-power)
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered part. Per Techline recommendation from previous service call, I applied a good amount of enamel onto the bottom panel of the oven at the opening of the door due to the enamel chipping away. I covered the area that is chipping off and applied a good amount around it as well. Used the remainder of the enamel pen and threw away. Advised customer that should it continue to chip away to contact Whirlpool. Job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2019
OVEN WHIRLPOOL WFG515S0ES1 Arrived on job for complaints of oven not heating properly. During testing found that temperature probe ohm readings were not accurate and jumping around. Replaced temperature sensor and tested. Ohm readings were accurate. No leaks detected complete
Near Round Rock, TX 78681
Thomas L.
Job Details: 09/04/2019
WASHER WHIRLPOOL WTW5000DW2 Removed and replaced noisy drive system parts. Replaced control that would not calibrate. The washer still is noisy during spin Do to gearcase; ordrng 1 W11035751 (gearcase)
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTE104ESS1 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I found that the detergent is running down the inner door and resting in the front left corner of the tub. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. The unit dispensed water and the motor came on and I could hear the diverter functioning, but the spray arms were intermittently moving. I found that the unit is slowly leaking at the diverter and the connection to the diverter from the control is corroded. I advised the customer of my findings and what needed to be repaired then notified the office CS and advised of my findings. Unit was left off due to the diverter leaking and advised customer to not to use the unit until after the repairs have been made. ; ordrng 1 W11027902 (harns-wire)"
Near Austin, TX 78739
Brandon
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of top rack falling off, found adjuster kit needed, I replaced adjuster kit, unit tested good."
Near Austin, TX 78702
Joseph C.
Job Details: 09/04/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site for “will complete cycle, but will not complete a second cycle” complaint. Inspected unit and found board not sensing latch. Removed and replaced latch. Unit still giving error codes. Removed and replaced control. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78703
Wesley
Job Details: 09/04/2019
WASHER MAYTAG MVWC565FW1 Sr#7725770098 arrived onnsite and documented findings with techline. Walked through all checks recommended by techline and found unit to be failing both in consistent latch function and no motor function. Unable to drain. All wiring connections appear to be good. And firmly seated. New discovery would be that outlet has a hot ground. (See pic) advised customer on electrical condition. Found unit power condition to have effected function. Once plugged into proper outlet. Unit began operating as designed.
Near Seguin, TX 78155
Robert
Job Details: 09/04/2019
WASHER GE GTW680BSJWS Arrived on job for complaints of washer not draining properly. During testing found that the lid lock switch was not working properly causing the issue. Replaced lid lock and washer tested fine and no leaks detected. Complete
Near Georgetown, TX 78633
Dona
Job Details: 09/04/2019
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site for UI replacement. Found after UI replacement F6 error indicating appliance manager. Replaced failed AM After Appliance manager replacement unit now showing door lock error. Found relay on CCO board relay stuck. Not showing door latched. Replaced CCO board. Tested unit numerous times and showed customer operations. Per claims board electronic control boards part covered for 5 years.
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of F1 E3 error code, found faulty control and console, after replacing parts unit tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on job for complaints of ice build up in ice door. Found that the ice door is not closing properly. Ordering parts. ; ordrng 1 W11171728 (ICE DOOR)
Near Pflugerville, TX 78660
Arthur B.
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived onside for customer complaint of wall oven not coming on. Found thermal fuse blown. Removed console and replaced fuse. Powered up unit. Found F1E1 error. Found also control and thermal cutoff faulty. Removed control and thermal cutoff. Reassembled and tested. Oven now heats as intended. No other issues found."
Near Austin, TX 78731
Luis
Job Details: 09/04/2019
REFRIGERATOR JENN-AIR JS48PPDUDB00 "Arrived on site for cooling issue. Removed cover found no dye on evaporator,removed compressor cover found no dye on compressor or drier,checked heat exchange found dye on styrofoam covering heat exchanger,unit will need to be pulled out and replace heat exchanger and evaporator.; ordrng 1 CNOTE (3HRS FOR REPAIRS) and 1 W10508992 (EXCHANGER) and 1 WP2306094 (EVAPORATOR )"
Near Austin, TX 78726
Andy
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL KEMS309BSS "Arrived to inspect Oven/ microwave oven combo not heating and turntable stopping after 10 seconds of operation.Confirmed the complaint and disassembled the unit, changed the magnetron, inverter.While on the phone with CS he advised me the microwave control was covered under the manufacturer 5 year warranty, so I changed out the control.Reassembled the unit and unit began operating as designed.Job complete."
Near Round Rock, TX 78664
Arthur B.
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for customer complaint of RF section not cooling. When arrived,found unit cooling at this time. Did find, however the UI not responding to responses. Ordering UI to complete repair. OF to R/S. All water connections were dry at time of service.; ordrng 1 W10894103 (cntrl-elec)"
Near Austin, TX 78728
Paul
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator that has a water leak and a lot of frosting in the FC after the door was replaced. I found the ice dispenser line not connected at the bottom of the door and the door gasket gapped on the left side of the FC door in the middle. I connected the icemaker line and heated the gasket to get it to seal. I ran a the dispenser and a harvest and fill to make sure the icemaker was working and that there were no water leaks present at the time of service. The unit works as designed. Call complete.
Near McQueeney, TX 78123
Robert
Job Details: 09/04/2019
WASHER WHIRLPOOL WTW7300DW0 Arrived on job to install gear case ordered by previous technician. Installed new gear case and washer tested good and no leaks detected. Complete
Near Cedar Creek, TX 78612
Cliff
Job Details: 09/04/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on Site to diagnose a refrigerator that is freezing items in the fresh food section. Tested unit and found all parts and components working at this time. Advised homeowner on placing items to close the freezer vent and temperature adjustments. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78746
Luis
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for fresh food not cooling and loud noise. Evaporator was incased in ice,customer defrosted the unit. Per service pointer installed a new cover,secured thermistor to correct location on suction line using a zip tie,installed the new updated control. Ran diagnostics changed defrost setting to basic,unit will run through a defrost every 8hrs of compressor run time to prevent evaporator from iceing up. repair covered under AUTHO S27311 2xl; ordrng 1 CNOTE (S27311 2xL)"
Near Austin, TX 78703
Luis
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue found fresh food evaporator incased in ice,unit not fully freezing in freezer, found deli control unresponsive removed deli control found water inside of deli control housing. Wires to control still good unit will need thermistors and deli control .
Near Seguin, TX 78155
Robert
Job Details: 09/04/2019
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not drying properly. Found that there is 240vac going to dryer. During testing found that the heating element was shorted so replaced heating element with new one and dryer tested good. Complete.
Near Pflugerville, TX 78660
Paul
Job Details: 09/04/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the range with a loose control panel. I found the cooktop not in the lower clip in the rear at the control panel. I also found the left side control panel screw not tight. Both of these were causing the panel to be loose. I tightened the screw and corrected the cooktop. Call complete. New home and just closed on today.
Near Smithville, TX 78957
Cliff
Job Details: 09/04/2019
DISHWASHER FRIGIDAIRE FGIP2468UF Arrived on site to diagnose a dishwasher is leaking. Found upper sprayer mounting connection loose causing water to bypass seal. Reset sprayer to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near , TX 78610
Kevin
Job Details: 09/04/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site and found left front burner cap does not sit level, flame is uneven, Replaced cap and it will now operating normally. Job complete"
Near Austin, TX 78703
Luis
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site for cooling issue in fresh food. Found fresh food evaporator incased in ice. Ran heater test,heater powered on ran thermistor test,evaporator thermistor read open. Removed cover assembly defrosted evaporator. Replaced cover assembly that includes both thermistors, powered unit on ran diagnostics changed defrost setting checked air flow good.
Near Austin, TX 78703
Wesley
Job Details: 09/04/2019
RANGE MAYTAG MGS5770ADB
Near Austin, TX 78729
Paul
Job Details: 09/04/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven with the light bulb that popped. Ms stated the bulb sounded like it exploded when she was cooking and it got all in her food. I found only the filament left in the socket. I replaced the bulb and tested the light. The unit works as designed. Call complete.
Near Round Rock, TX 78665
Dona
Job Details: 09/04/2019
RANGE KITCHENAID KFGD500ESS04 "Arrived onsite for stove with slow heat. The customer said their inspector found temperatures 40 degrees below what was showing on the oven. I inspected the unit and ran diagnostics. Everything heated properly and held heat. No problems. I explained some of the heating functions that may cause problems with cooking food and provided information about their stove to help with future use. After finishing testing, all tested good. Upper oven at 358 and lower at 353 for heating at 350. No gas leaks present."
Near Austin, TX 78749
Leonardo
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to test unit for unit leaking. Test u it and found unit leaking from main water line connecting to fill valve. Unit leaking due to incorrect installation. Advised customer to get new water line due to gasket being broken from water line. Job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 09/04/2019
WASHER GE GTW755CSM1WS "arrived on site to inspect washer tearing clothing. Upon further inspection, the customer advised that she has had several shirts that have holes in them after washing. Using my microfiber cloth, I wiped around the inner basket feeling for any snagging. I felt a snag at the bottom of the basket in the area where the basket is crimped together. I advised the customer of my findings and advised that I would order a new basket to resolve the issue. I tested the unit and it operates as designed. I am ordering a basket and will return with the prescreened parts. Office to schedule return service due to part being OOS. No water leaks observed during service.; ordrng 1 WH45X26739 (BASKET ASM)"
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2019
DISHWASHER JENN-AIR JDB9200CWS1 "Arrived on site for customer complaint of unit not filling up with water, unit tested good at time of service
Near Austin, TX 78741
Luis
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for door issues. Found fresh food door not sealing correctly rubbing on bottom of liner. Added a washer to the door hinge reassembled unit checked door operation good.
Near Austin, TX 78735
Brandon
Job Details: 09/04/2019
DRYER WHIRLPOOL WED7590FW1 "Arrived on site for customer complaint of noise issue, found blower wheel cracked, I had to cut off the old wheel to get the motor out. I replaced motor and wheel, unit tested good."
Near Elgin, TX 78621
Scott
Job Details: 09/04/2019
WASHER MAYTAG MVWB765FW3 Arrived on site for water in tub and dispenser . Found one of valves dripping . Replaced housing with valve . Ran diagnostics and all checked normal .no water leaks detected at time of service . Job complete .
Near Georgetown, TX 78626
Al
Job Details: 09/04/2019
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived to inspect ice maker issues.Entered the residence and customer advised the unit now makes ice.The ice container was filled with ice.Unit works properly Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of multiple issues, upper rack falling down, buttons on control not working. Found UI control panel needs replacing, pro scrub not responding, and found broken clip on upper rack left side, as well as right side adjuster broken. Ordering all parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10250160 (clip) and 1 W10537423 (panel-cntl)"
Near Round Rock, TX 78665
Dona
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for door falling down, found right hand side pad had broken. Replaced, verified all operations are good. All water connections are dry. Unit cks ok."
Near Austin, TX 78744
Leonardo
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit not draining. Test unit and found drain hose clogged. Cleared drain hose test unit and unit draining correctly. Job complete no leaks presents at this time.
Near Round Rock, TX 78665
Al
Job Details: 09/04/2019
REFRIGERATOR GE PFCF1RKZABB Arrived to inspect refrigerator humming during water dispensing cycle.Confirmed the complaint and adjusted the water pressure at the wall.Tested the unit and unit tested as designed.All water lines were dry at the time of service
Near Kyle, TX 78640
Kevin
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived on site and inspected refrigerator and found water is dispensing properly at this time. Couldn’t duplicate the customer complaint at this time, no water leaks detected at time of service, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 09/04/2019
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to replace switch. Will need to order new power cord W10830603 at $143.41 and rescheduled Monday for customer will need to pay $259.99 for labor. ; ordrng 1 MORNINGAPPOINTMENTIFPOSSIBLE (MORNING APPOINTMENT IF POSSIBLE ) and 1 W10830603 (POWER CORD )
Near Leander, TX 78641
James
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. Unit is functioning as designed. Instructed customer on design and that the oven will shut off if the door is left open too long to protect the electronics. Unit working as designed. Job complete
Near Buda, TX 78610
Kevin
Job Details: 09/04/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site and inspected range and found left front infinite switch has failed, replaced it. Also found plug ground has failed and a new plug will be needed, customer will replace plug themselves, job complete"
Near Leander, TX 78645
James
Job Details: 09/04/2019
WASHER MAYTAG MHW5500FW1 Arrived on site and tested operation. I found that the rotor and stator are rubbing causing off balanced spin sound. Unit will need both to repair; ordrng 1 W10870751 (stator) and 1 WPW10544980 (rotor)
Near Smithville, TX 78957
Cliff
Job Details: 09/04/2019
DRYER MAYTAG MEDC215EW1 Arrived on site to install handle for dryer. Installed part and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78681
Thomas L.
Job Details: 09/04/2019
COOKTOP JENN-AIR JGCP436WP01 Arrived on site for right rear burner that will not stop sparking. Tested each and every burner. Once the burners got hot the ignition work properly. Clean all igniters. Tightened all burn her head based screws. Customer will allow unit to cool down later today and he will try to see how the operation is at that point.
Near Leander, TX 78641
James
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site and tested operation. I found no faults in memory and allowed unit to run full diagnostics cycle with faults at end. I found rinse aid dispenser empty and instructed customer on benefit to using rinse aid. Instructed customer on best practices for optimal wash and drying performance. Unit is working as designed. Job complete
Near Round Rock, TX 78665
Dona
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51EC0HB00 "Sr#7725727757 Arrived at site for fan not shutting off. Customer said the fan was making a loud noise after a baking cycle. She said it would not turn off and she had to cut the breaker. After she turned it back on, the fan continued to make a loud noise and would not heat properly. I ran diagnostics on the oven and found all functions working properly. The oven heated and fan ran as it should. I kept the oven running for 35+ minutes to see if the customer complaint would start. Nothing ran improperly. I called the Whirlpool safety line to check in with them. They told us to let the customer know that she should call them if she experiences any further issue. I explained why the fan may continue after a bake cycle (cooling electronics) and told her to call if she had further issues."
Near Austin, TX 78703
Wesley
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for complaint of not washing well and not always cleaning soap out of dispenser. Found unit to be filling and washing properly in diagnostics. Advised customer on use and care tips. No parts replacement recommendations.
Near Georgetown, TX 78628
Dona
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived on site for no operation, found only problem is dispenser door is broken. Will need dispenser replaced, office will need to reschedule once warranty has been verified. All other operations check good. ; ordrng 1 W10861000 (detergent dispenser)"
Near Austin, TX 78750
Andy
Job Details: 09/04/2019
COOKTOP JENN-AIR JED8430ADB "Arrived on site for cooktop same issue knobs not working. Tested and inspected unit and found unit is tripping breaker. Found top right switch failed which from notes appears to not be one that we have replaced before. Was going to order part and order other switch’s to be safe if needed.
Near Austin, TX 78728
Paul
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the pans and holders. I greased the slides with food grade silicone grease. I tested both pans and they work as designed. Call complete.
Near Santa Clara, TX 78124
Robert
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS72EC0HV01 Arrived on job for complaints of oven not heating. During testing found that there is 240vac going to oven. Found that the broil heating element is not working and the lower heating element is not working properly. K11 relay that is on the control board is not closing when power is transferred. Which is why both elements were not working properly. Need to order control board. Also found scratches on the control panel and the oven door. Builder was there and ask for the front panel and oven door to be ordered because of scratches. ; ordrng 1 W11110284 (glass-door) and 1 W11261165 (CONTROL BOARD) and 1 W11352049 (CONTROL PANEL)
Near Del Valle, TX 78617
Joseph C.
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker faulty and torn right fresh foods goor gasket to be torn. Removed and replaced ice maker and right fresh foods door gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived on job for complaints of dishwasher not drying. Ran diagnostics and everything tested good no error codes. Customer is using drying agent and recommended using sanitizing feature to help dry dishes. No leaks detected. Complete.
Near Kyle, TX 78640
Kevin
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KUDF204ESB00 "arrived on site and inspected refrigerator and found it it’s not cooling, moving upper harness in and out causes Display to lose power. Recommend replacing harness and having display board and control board on hand if needed. ordrng 1 W10789534 (harns-wire) and 1 W10789537 (display) and 1 WPW10788697 (cntrl-elec)"
Near Austin, TX 78757
Paul
Job Details: 09/04/2019
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for the dryer that leaks from the door and makes a clicking noise. I tested the unit in diagnostics and the unit worked as designed. The steam valve worked properly and no water came out of the orifice when the unit shut off. I went over use of the steam option with the customer. The unit is working as designed. Call complete.
Near Austin, TX 78723
Joseph C.
Job Details: 09/04/2019
DRYER MAYTAG MGD3500FW0 "Arrived on site for “noisy operation” complaint. Inspected unit and found motor mount to be loose. Installed pad under unit and installed three new screws, that had been missing. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Parts are $40.55. Labor is $159.99. Customer paid $217.08."
Near Austin, TX 78741
Leonardo
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL WMH53520CS1 Arrived on site to test unit for unit sparking. Test unit and found bad cap and diode.
Near Austin, TX 78757
Scott
Job Details: 09/04/2019
OVEN WHIRLPOOL WFE515S0ES1 Arrived on site for oven hinge issues . Found left hinge bent . Replaced hinges . Door is now closing normally . Job complete .
Near Austin, TX 78738
Andy
Job Details: 09/04/2019
DRYER MAYTAG MGDP575GW0 Arrived on site for dryer streaks on clothes and on unit. Inspected unit and found dark streaks on unit as well as issue with seal. Contacted office and and was instructed that marks will not be covered as that is cosmetic issue. Removed failed seal and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time time.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/04/2019
REFRIGERATOR LG LFX31925ST/05 Removed please do to corroded tray. New icemaker cycled properly and all water connections are dry
Near Austin, TX 78701
Joseph C.
Job Details: 09/04/2019
RANGE HOTPOINT RGA520EW4WH "Arrived on site for “unit not igniting” complaint. Inspected unit and found no issues with unit. No leaks detected. Advised customer to contact office, if issue returns.
Near Austin, TX 78704
Joseph C.
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51ES4ES01 "On site for “unit taking too long to achieve preheat status” complaint. Inspected unit and found broil element faulty and shorted control. Ordering new broil element. Will bring back controls and sensor.Customer requests JD, for return visit.; ordrng 1 REQUESTSJDFORRETURNVISIT (REQUESTS JD FOR RETURN VISIT) and 1 W10685631 (broiler element)"
Near Austin, TX 78738
Andy
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed evaporator motor and damper. Ordering damper,No water leaks present at time of service.Instructed customer to defrost unit prior to return trip and instructed how to do so properly. Customer signed waiver.; ordrng 1 WPW10248595 (DAMPER )"
Near Austin, TX 78750
Andy
Job Details: 09/04/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not operating. Tested voltage and found each line had good voltage. 240 together and each line had 120 to neutral. Tested under load and L1 dropped to 22 volts and L2 jumped up to 240 volts. Had customer take video of voltage test and customer sent to owner. No repairs are needed at this time.
Near Austin, TX 78729
Paul
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator with a no ice condition. I found the fill tube frozen. I removed the ice from the fill tube and tested the unit. The unit is filling and working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78628
Dona
Job Details: 09/04/2019
WASHER LG WM2233HW "Arrived on site for washer stopping at 37 minutes and not advancing, found drain motor impellers not spinning properly. Will need drain pump. DW will run this call Friday afternoon last call. Customer is going out of town Monday needs sooner service. All water connections are dry. ; ordrng 1 4681EA2001T (DRAIN PUMP)"
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL WOC54EC0AS02 "arrived on site to install previously diagnosed and ordered parts. At the previous service call, the appliance manager, inverter board and wide interface board were ordered due to error codes F1E5, & F6E0. I removed and replaced the parts and tested and the unit operated and stopped showing error code F1E5. I am ordering the inverter board and magnetron Unit left with power off.; ordrng 1 W10217711 (inverter) and 1 W11098747 (magnetron)"
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
RANGE WHIRLPOOL WEG745H0FS0 "arrived on site to inspect range screw. Upon further inspection, the customer provided a screw they had fallen from the control panel area. I found that it came from the lower console panel. Also, customer advised that the numbers 1,4,7 and timer buttons on the UI don’t work. I attempted to press them and they did not function. I removed the lower console and disconnected the control ribbon and then reconnected it and nothing changed. I am ordering the control panel, UI control, touch control, lower console, gasket and switch membrane.No gas leaks detected during service. I was able to get the screw to stay in it’s mount. The mount was not found on the parts diagram.; ordrng 1 W10728529 (swtch-memb) and 1 W10802457 (gasket) and 1 W10885068 (panl-cntrl) and 1 W10885069 (cntrl-elec) and 1 W11122852 (cntrl-elec) and 1 W11218703 (BRKT-MNTG )"
Near The Hills, TX 78738
Andy
Job Details: 09/03/2019
DRYER WHIRLPOOL DV42H5200EP/A3 Arrived on site for washer not operating. Tested and inspected unit and found failed idler pulley. Removed failed part and replaced with new. Tested unit and unit worked but very loud. Customer stated that unit was making some noise before but not that loud. Found blower wheel rubbing on housing. Made adjustments to housing and found little improvement.
Near Hutto, TX 78634
Thomas L.
Job Details: 09/03/2019
WASHER MAYTAG MVWC565FW0 Arrived on site for no operation. Tested unit to find that the control was sensing that the washer was full of water. Will order and replace control board. Water connections are dried.; ordrng 1 W11116594 (cntrl-elec)
Near Lampasas, TX 76550
Al
Job Details: 09/03/2019
RANGE WHIRLPOOL WFE515S0EB1 "Arrived to inspect door closing issues.Noticed the entire unit was leaning to the left as if it’d been dropped, causing the door closing issues.Customer advised the hinges and receivers have recently been replaced by AARONS rental.The unit has a gap on both sides and will require replacement..Job complete."
Near Woodway, TX 76712
Arthur B.
Job Details: 09/03/2019
VENTHOOD JENN-AIR JXW8536DS0 Arrived onside for customer complaint of venthood not coming on. Unit was uninstalled when arrived. Removed and replaced not control and UI assembly. Reassembled and tested and found no response. Found unit getting 120v.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/03/2019
FREEZER KENMORE 253.264421 "Arrived on site for no cool condition. Found compressor too hot to touch. Compressor is pulling almost 2 amps and creating only approximately 34 degrees. . Unit will need a new compressor.
Near Canyon Lake, TX 78132
Robert
Job Details: 09/03/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job to replace panel. After replacement test operation. No leaks detected at time of service
Near New Braunfels, TX 78132
Robert
Job Details: 09/03/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of long fill. Found the water valve not allowing full flow of water screen clean . Replaced valve and test. No leaks detected at time of service
Near Austin, TX 78732
Andy
Job Details: 09/03/2019
COOKTOP JENN-AIR JGCP648ADP "Arrived on site for 2 front burners not working. Tested and inspected unit and spoke with customer and found all 3 front burners not operating properly as well as back left burner. Removed and replaced back left burner, front middle burner and front right burner. No gas leaks present at time of service. .; ordrng 1 74007736 (BURNER )"
Near Canyon Lake, TX 78133
Robert
Job Details: 09/03/2019
OVEN WHIRLPOOL WOD77EC0HV Arrived on job for complaints of not powering off cook cycle. Found the operation of oven normal.
Near Liberty Hill, TX 78642
James
Job Details: 09/03/2019
WASHER WHIRLPOOL WFW8620HC0 Arrived on site and tested operation. I found that the unit will not cycle through diagnostics properly and has a fault for clean washer cycle attempted with a load in basket. Customer has not run a clean washer cycle on unit. I also found that the console does not always respond to input and will indicate door locked when door is not locked. Inspected control and found upper harness damaged and causing failure. Unit will need new harness from control to console and new control and console to repair. ; ordrng 1 W11318752 (HARNESS) and 1 W11322880 (CONTROL) and 1 W11327395 (CONSOLE )