Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

Arrived onsite for dishwasher not dissolving the soap. On inspection I ran the unit in diagnostic mode and set the arm at 12:00 to see if they would spin. The top and bottom spin freely. The second rack arm only moved a little during the diagnostic mode. On further inspection found that the arm has a tendency to hit the rack as it spins. Ordering a new manifold and spray arm. No water leaks detected during service and the office to reschedule once all parts are in. ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

On arrival verified complaint of door hitting liner. It is rubbing at top right corner. Visual inspection of unit does not show any frame physical damage. Hinges may be bent. Ordering both hinges. . Office to reschedule for part availability ; ordrng 1 W11665208 (Hinge left) and 1 W11665209 (Hinge right)

"Arrived on site to inspect RC and FC not cooling properly. Upon closer inspection FC is only at 58 degrees. Found frost on back freezer wall, exposed evaporator. Evaporator is completely encased in Ice. Found thermistor reading open and being faulty, heating element for defrost homes correctly. Replaced thermistor and used steamer to remove block of ice. Also replaced diffuser being that customer had issues with fridge first. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"WRF757SDHZ04 Arrived to inspect door closing difficulties and ice issues. I found the leveling legs were never set and after correcting, the door closing issue was resolved, due to correcting the top-forward lean of the chassis. The ice was wet in appearance and had signs of thaw/freeze cycling due to insufficient cooling in the storage bin. The ice maker housing was not installed correctly during manufacturing and after correcting, the sealant the bin assembly operated as designed. No leaks observed during service."

"Arrived on site to test unit for banging noise, ran diagnostics cycle and could not find any issues, customer stated that the noise happens during spin, customer demonstrated the type of noise and I was able to mimic it by tapping drain hose against unit, customer stated that this is the noise, readjusted drain line and advised customer that if the noise returns then wrapping line in a old towel will help reduce the noise, at this time unit is running as designed l no leaks detected job complete"

Arrived on site for washer needing previously diagnosed valve. Upon arrival installed part. Found washer working as designed. Call complete

"Arrived onsite for dishwasher not drying properly. On inspection I found that no rinse aid had been added to the unit, explained what rinse aid does. Tested the heating element and there was 7.2amps. Told the customer to open the unit at the end of the wash cycle to help drying. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to inspect unit for leaking, and document findings with tech line. Called tech line, per tech line if unit is having water i cavity and leaking onto floor while unit is off the valve must be leaking, recommend replacing valve and making sure water pressure is at least 35 psi upon return. SR#7738575244; ordrng 1 WPW10346525 (Float) and 1 WPW10195039 (Switch) and 1 W11684258 (Valve)"

"Arrived onsite for washer not dissolving the fabric beads. I ran the diagnostic and the water into the unit was normal. We add clothes and I ran normal load using deep water and deep water rinse instead of auto sensing. The water was plenty on are test load, customer will keep the setting that the unit is set for now. All beads were dissolved at the end of the cycle."

Arrived onsite and found unit operating with failed cam. Replaced cam and belt and actuator. Unit is now operating as designed. All checks good.

Arrived onsite for dishwasher handle loose. On inspection the left side of the handle was loose. Tighten the set screw and the handle is operating as designed and no water leaks detected during service.

Completed repair for motor not working nor draining. Found install brackets missing. Customer said unit was in box until Nov. when home was finished. Reset for Wed Am. ; ordrng 2 W11551549 (Screws)s and 2 WP8269145 (Bracket)s and 2 W11573757 (Caps)s

Arrived onsite for a range oven that seems to be colder that the old one. Upon arrival I performed a temp test at 350?preheat and found unit heating up to 357?. But what I did find that may be causing the temp issues is that the door is not sealing properly I am ordering the door and the hinges and setting return for the 03/06/24.; ordrng 1 WPW10297318 (LINER-DOOR) and 2 WPW10440013 (HINGE-DOOR)s

"Arrived on site to test unit for gas odor. Customer stated gas company told him unit was leaking causing the gas odor. Tested unit found air shutter opened too much, ratio wasnt correct causing excessive gas to leak. Adjusted air shutter, unit is working as designed, no leaks detected, job complete."

"WRT318FZDM10 Arrived to inspect leak. Found and removed large amount of cube and water overflow that had spilled into the ice bucket and FC floor area. Replaced the extension tube that had been pressed too far into the back cover. Testing revealed the issue corrected and the ice maker filled as designed, with no additional leaks observed during service."

"WRT318FZDM10 Arrived to install ordered part. I found the unit did not need the prior ordered part and the fill tube extension had simply been over-inserted. After correcting the position, I monitored the fill of the production cycle and the ice maker operated as normal, without leaking and filling to the correct level. No leaks observed during service."

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and replaced the door. Reassembled the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for not making ice. Upon arrival inspected unit and container is empty. Supply water is correct. Inspected icemaker and there is ice in mold. Ran harvest test and motor only clicks. Icemaker motor has failed. Need to replace icemaker. Replaced icemaker and test unit. Unit harvest correctly and called for water and filled correctly. Unit is operating as designed. No leaks present at this time. Job complete

On arrival verified complaint of F6E8. Called TL to walk through diag. TL notes stated that may be an issue at big fuse on side. Look for arcs. None found and fuse is good. Checked all harness connections at appliance manager and fuse holder. Next checked ceramic fuse and it is good. On visual inspection of harness found tstat in the back of the unit shows damaged spade and tstat. Ordering 1 tstat W11607085; ordrng 1 W11607085 (Tstat)

"Arrived on site for washer not filling and only working on spin cycle . Ran diagnostics got 8-1 , 7-5 , 1-2, . Found low water flow on valves . Also during agitation and spin unit is making a lot of noise . Ordering valve ,cam, hub , actuator and motor ,gearcase . No water leaks detected at time of service . Set return 3/6. Please put on cancellation list if spot opens sooner ; ordrng 1 W11127357 (Housing) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11026785 (Motor) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

"Arrived on site to inspect refrigerator fresh foods section freezing foods. Upon further inspection, the customer advised that their fruits & vegetables were freezing in the fresh foods section and theyve turned the temp down to the cold setting. I tested temps in the RC section at the top shelf (31 degrees), 2nd shelf (35 degrees) and bottom shelf (35 degrees). I checked the control and found it set at the recommended setting and I found the damper control set to cold for the freezer section which is allowing too much cold air into the RC section which in turn is causing food items to freeze. I explained how the damper control works I and reset the control just passed the recommended setting to allow the RC section to warm up slightly. I tested the temps in the FC=10 degrees and the unit is currently in defrost model I advised the customer that the unit is operating as designed and once the fresh foods section reached a comfortable temp to place the damper control back to the recommended setting. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, drive motor, splutch, assembly, belt, and actuator. I ran the unit through an auto test in the unit, ran and operated as designed with no leaks present during operation. The unit is working in operating as designed. Call complete."

"Arrived on site to test unit for light not working, tested unit found shorted control, replaced control and tested with test bulb, light is now working properly, customer will buy light bulb and install it, advised customer to disconnect power to unit before replacing bulb to ensure no shorts happen again, at this time job complete"

Arrived on site for dryer not starting. Upon arrival found cuttoff and thermal fuse blown due to fog in venting of home. Replaced both parts then tested unit. Found dryer working as designed and instructed customer to get report to fort hood maintenance that a dryer vent cleaning is needed as well as making sure all lint is removed from in home connection to roof exist. Call complete

"Arrived on site to inspect unit for shutting cycle off after a few minutes. Tested unit, unit runs and then begins to countdown for cool down section. Confirmed it had cool down selection on normal and bulky to confirm it was normal function. Advised customer unit has a moisture sensor in the front of the unit if no wet clothes brush up against it then unit will shut down as a safety feature. I recommend using timed dry to bypass the moisture sensor and to make sure unit runs as long as desire. Maintenance was present and can confirm unit working properly. Job complete."

"Arrived on site for UI consul not functioning and not able to use unit. Upon arrival customer stated that for two days the panel would not respond and was just completely illuminated, or flashing. Customer showed video of issue. However, for the past few days the unit has been functioning normally. Could not duplicate the issue. Notified customer that if error continues to take a current video and I would like to request ordering the main Control, display, keypad, and display harness. Job complete"

"Arrived onsite for washer not working. On inspection the cold water was not being dispense into the unit. The F5E2 error was gone and there was a F8E2 error low flow. On further inspection found the cold water was turn off, turn the it on and tested the unit. The unit ran through diagnostic mode with no issues. The F5E2 error never came back. I then ran a quick wash to make sure it would complete a cycle and it did. No water leaks detected during service."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit with power; lights on and an empty bin. I placed the unit in diagnostics and tested and found the unit operating as designed. I tested the bin thermistor and found it out of range and shorted. Using a thermistor from my van stock (WPW10511923) I removed and replaced the thermistor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for the oven no power, no function. Found the breaker tripped. Reset and tested. Unit is now operating as designed without tripping. Advised the breaker may be faulty and prone to tripping. Unit is otherwise operating as designed."

"Arrived on site to inspect ice machine with no power. Upon further inspection, I found the unit with no power and not plugged in. Customer advised that when the unit is plugged into the outlet behind it, it gets no power due to a power outage. Finding the power cord long enough, I plugged the unit into an outlet above the unit and tested. Unit is operating as designed. I tested the outlet and found it had good polarity and is wired correctly. I plugged the unit into the outlet behind the unit and tested again and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for cooktop center burner not working. On inspection found that the flame is only half away around the burner. Took the burner apart and found debris in the gas ports. Cleared the ports reassembled the burner, the flame now is all the way around the burner. The unit is operating as designed."

Arrived onsite for IM not working. On inspection had the unit do a harvest test and the ice was real small. I then did a water call heard the valve energize and no water came out. Ordering a dual valve. Then customer showed me that the middle drawer in the fc had frost in the middle of drawer. On further inspection found the frost buildup on the bottom of the top drawer at the back of drawer. Odering the p trap drain and gasket sealer to return next week. Sr7738575100; ordrng 1 W11661573 (P trap drain) and 1 W11482383 (Dual valve)

"Arrived on site for leaking at left rear of unit. Upon arrival,inspected unit and found detergent leaking from rear corner of unit onto floor. Found that unit is not leveled correctly and detergent has been overfilled at drawer, trickled down inside of left panel and out of rear. Confirmed leak is only detergent and no water. Removed top lid to inspect dispenser and hoses. All are good with no signs of leaks. Unit is operating as designed. Job complete"

Arrived onsite for lost door tension and repaired door hinge and lubricated T shaft to correct and repair tension. Unit is now operating as designed.

"Arrived on site to test unit for no cooling. Upon arrival customer stated she has extended warranty through Home Depot. Advised customer to contact warranty company again so we can get dispatched through them so we can service this unit. Did not touch or disassemble unit but from hearing the compressor run, you can hear that it is seized and will need a sealed system repair. No service provided so no fee collected. Job complete."

Arrived onsite for a washer the is nor starting a cycle. Upon arrival I found that the issue was caused by a broken striker. I ordered the striker and scheduled for the 03/05/24; ordrng 1 W11457841 (STRIKE)

Arrived onsite for not producing ice and replaced the ice maker and valve together based on mixed diagnostic results. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to inspect unit for grinding or squeaking noise coming from unit. Upon closer inspection found differ not opening and closing properly. Replaced diffuser, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived ed onsite and found popped bake element. Reported findings to safety. Ordering bake element to repair. Sr#7738508584, customer requested return service on march 11th. ; ordrng 1 W11182108 (Bake element)"

Arrived onsite for a cooktop that was tested by a third party inspector and they found the the right rear burner was not operating properly. Upon inspection I found that the burner was operating as designed it heated on high and pulsed on and off like normal on low. I tested the others burners and found that they opened as designed

Arrived on site to test unit for unit rattling when blower is on. Couldnt remove blower and new blower was damaged. Will need to return with new blower and 2 hour 2 man job office to reschedule ; ordrng 1 W11106377 (Blower) and 1 2hourjob (2 hour job) and 1 2manjob (2 ma job)

"Arrived on site for leaking water, upon arrival, inspected unit. Found lots of floor and cabinet damage due to water. Uploaded pictures. The inside tub is perfectly dry. Customer said has not used in about a month. Confirmed valve is not weeping. Pulled unit from cabinet. Do not see obvious signs of leaks. Ran unit outside of cabinet to inspect while operating. Unit is operating correctly without leaking. Drained unit and there are no leaks from pump or any hose. Unit is operating as designed with no leaks detected. Customer has video of unit operating and not leaking. I suspect water damage happened from a different source. Job complete"

"Arrived on site to inspect dryer not working. Upon further inspection, I found the unit unplugged and I tested the voltage at the outlet and found no voltage. I checked the breaker (GFCI) and found it tripped. Recycled the power to the unit and retested voltage and got 248V. I attempted to test the unit and it would not turn on. I tested voltage at the terminal block and found 248V from red to black; 148V from red to white; 58V from black to white and 124V from red to ground. I inspected the outlet and found the neutral terminal damaged (photo). I plugged the unit in and was able to test the unit and it is operating as designed. The customer advised that the unit begins to make a noise after approximately 20 mins of use. I disassembled the unit and found the blower wheel damaged (photo). All other components are good. I reassembled the unit and left it unplugged for safety and recommended they not use the unit until the blower wheel is replaced. I am ordering the wheel and scheduled return service for 03/05/24. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"

Arrived onsite for unit not operating no power. Traced power and found shorted hot at the dishwasher power block. Repaired wiring connection. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived onsite for a washer that is leaving the clothes soaking wet at the end of the cycle. Upon arrival I ran the unit in quick wash with a towel in the unit and found that the unit didnt go into spin. I found no code stored. I replaced the control and tested the unit and found no change. I am ordering the rotor,stator and set return for 03/16/24; ordrng 1 W11314361 (ROTOR) and 1 W11354541 (STATOR)"

On arrival verified complaint of unit not disp water. On arrival found water hammer is happening when dispensing water. Replaced filter housing and unit is no longer making a noise. Unit is making ice and dispensing water correctly. Job complete no leaks detected during service.

Arrived on site to inspect unit for range display not working properly. Upon closer inspection customer stated unit has issues with conventional cooking when using that setting unit will beep as if unit is already at temp immediately after setting it. Unable to put unit into diagnostic mode. Controls arent responding properly. Recommend replacing control when parts come in. Office to reschedule. ; O-emld tckt

Arrived on site for washer making a clicking noise and not filling up all the way. Upon arrival confirmed issue and found f0-e3 & e7. Found slider was starting to seperator and causing friction of motor asm leading to unit not sensing weight properly.. replaced slider and tested washer. Found it filling as designed to designated level with no leaks and noise gone. Call complete

"Arrived on site for dishwasher not washing. found error f7e2, f9e2. Inspected and found disposal drain cover still in place. Found motor wash motor was getting voltage but not turning. Removed from under counter. No set screws installed. Replaced pump and motor assembly. Verified operation. Call complete. No leaks."

Arrived onsite for burned harness. Replaced harness and high limit tstat. Tested and unit is functioning properly. Job complete.

"Arrived on site. Found both fresh food door gaskets ripped allowing warm air to enter and cold air to escape,ordering main control,damper and insulation. Returning tech to contact lm for adding sealer around damper ; ordrng 1 WPW10120827 (Main control) and 1 WP13012402 (Insulation) and 2 W10830046 (Gasket)s and 1 212643 (Sealer)"

"Arrived onsite for burner not operating correctly. On inspection the center burner was not igniting, I pulled the burner and took it apart and found the gas channels were clogged. I cleaned the ports out and reassembled the burner and now the burner ignites. The unit is operating as designed and there was no gas leaks detected during service."

"Arrived on site to test unit for freezing temps in RC. Tested unit found loose connection on cover evap. Thawed out water reservoir and secured all connections, ran diagnostics cycle on ice maker. Unit is now running as designed, job complete."

Arrived on site to test unit for kick plate fallen off. Removed oven door to secured kick plate correctly. Secured kickplate test unit and unit test good job complete e

Arrived on site to resolve front door. Replaced door test unit by pre heating unit to 475? unit got hot did not tripped breaker job complete.

"Arrived on site to install previously diagnosed door. Replaced door and tested, unit is functioning as designed, job complete."

Arrived on site for oven temperature issues and other random malfunctions. Ran diagnostics and there are no saved error codes. Found unit has never been connected to WiFi. Customer downloaded app and connected to WiFi. Unit updated. Test unit by preheating oven to 350 and monitored using thermocouple. Unit preheated correctly and began heat cycling. Customer pointed out inner glass and door seal discolored. Both parts are cosmetic and past 30 day warranty for cosmetic issues. Unit is operating as designed Job complete

"Arrived on site to test unit for loud grinding noise, found noise coming from gear case, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for microwave creating sparks. Ran unit and was unable to duplicate l installed rack and was unable to duplicate. Called safety to document, 7738524551 . Call complete."

Arrived onsite for a prostyle cooktop that the knobs are easy to turn on and it will leak propane. I checked the valves and the knobs have to be pushed in to allow the knobs to turn on so they are working as designed. I used my gas leak detector and checked for leaks at the orifices and all connections finding no gas leaks present. The unit is working as designed. I did find the cooktop not installed correctly. There is no shelf support under the cooktop and it is supported by the cooktop trim in the back and on the sides and it sets on the cabinet facia trim in the front. I had the customer get their installation manual and I went thru the install pictures and explained all of this to the customer. I called safety and spoke with Marie to report my findings SR# 7738527778. Call complete.

"Arrived on site for cooktop leaking gas. Builder says inspecter said something was wrong with knob. Arrived and found a screw was stuck under the knob and didnt allow it to close properly. Found burner caps not positioned properly, Removed top panel. Used leak detector to verify no leaks under the burners. No leaks found. Unit working properly. Call complete."

On arrival verified complaint of not washing. Installed water valve per previous diag. Ran diag test again and all components are functioning correctly. Job complete no leaks detected during service.

Arrived onsite and found unit operating with failed latch. Replaced the latch. Unit is now operating as designed. Advised customer on repair.

Arrived onsite to install previously ordered parts. Upon arrival I I replaced the sump&motor and tested the unit and found unit operating as designed no leaks.

"Arrived on site for washer banging . Found tub bouncing. Replaced suspension rods . Ran calibration and diagnostics test . All checked normal. No water leaks detected at time of service ,job complete"

Arrived onsite for broken back left leveling foot. Replaced one foot. Unit is now operating as designed.

Arrived on site to test unit for unit not working and giving F7E2 error code bad motor. Replaced sump and motor test unit and unit test good job complete.

Arrived onsite and found unit with complaint of intermittent condenser rattle. Determined rattle to be excessive. Used pads to repair by dampening the condenser. Also made adjustment to improve sound quality. All checks good.

"MHW5630HC3 Arrived to inspect excessive vibration. As expected, I found no error codes and within automatic and manual test 7, the machine spun as designed and there was no signs of excessive chassis movement. High speed imagery revealed the spin basket was significantly out-of-round and had approximately 8 mm of variance. I will discuss repair options with management the following day and add required parts. No leaks observed during service. ; O-emld tckt"

"Arrived on site to replace previously diagnosed led lights. Upon inspection found LED module in freezer was shorted causing lights in the top of the RC to be dim. Per service pointer replaced all LED lights in RC and FC. Unit is now functioning as designed, job complete."

"Arrived on site for refrigerator freezing water in fill line to ice maker. Upon arrival found inlet valve failing and causing to much water to leak into ice maker. Replaced valve and tested water dispenser and ice maker, found no leaks and unit working as designed. Call complete"

"Arrived on site to inspect unit for gaskets failing. Upon closer inspection found gasket loose and pulled so it wouldnt fit properly. Replaced gasket, used heat gun to for, seal better. And added silicone to problematic areas due to this unit being in a break room and used by many people. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

On arrival confirmed complaint of no water. On first check unit is working and dispensing water as well as making ice. Customer did have the unit colderer then factory and I advised it could have frozen the reservoir at the time of failure. Unit is currently working as designed. Job complete. No leaks detected during service.

Arrived onsite to replace faulty compressor. Replaced compressor and dryer . Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Job complete

"Arrived on site with new sump. Removed and replaced sump assembly, verified operation. Call complete."

Arrived on site to inspect unit for not cooling either compartment. Upon closer inspection found heater not getting proper voltage. Will need to order heater thermistor and return. Office to reschedule. ; ordrng 1 WP12729123 (Defrost heater) and 1 12002355 (Thermistor kit)

Arrived on site for dishwasher giving 8-4 . Found ground wires had been installed in sump and motor and leaking . Dropped sump and removed wire . Unit still leaks but not as bad as. Tried adjusting sump gasket . Still leaking . Ordering sump and motor . 3/7 return ; ordrng 1 W11443105 (Sump)

"Arrived on site to test unit for shaking and squeal. Tested unit found all components engaging, replaced splutch to fix squealing issue. Called techline to document SR#7738572776, per techline put 4 towels at 12 3 6 9 and ran a rinse and drain cycle. Unit was balanced and spun out fully. Advised customer against mixing loads with jeans or towels, also advised to keep load size around 40% of the basket. Unit is running as designed, no leaks detected, job complete."

Arrived on site for steam feature flooding out unit . Replaced valve and still adding too much water to cycle . Found moisture sensor out of range . Ordering pad . Call to set return ; ordrng 1 W11545746 (Sensor pad) and 1 W11633114 (Control)

Arrived on site for dishwasher not filling . Found wire connection broken off . Replaced valve . Ran diagnostic. All checked normal. No water leaks detected at time of service . Job complete

"Arrived onsite for a refrigerator thats not cooling well in either compartment. I could hear the refrigerant spitting and the flow starting and stopping at the evaporator. I inspected the compressor compartment and found oil at the drier where the aluminum capillary was connected and I suspect a leak there. The compressor was warm. Need to replace the compressor and drier then test the evaporator lokrings for leaks with nitrogen. Ordering W11562258 evaporator, W11582579 compressor, W11504419 8/7 coupler, W11504449 4/2 coupler, W11504434 6/2 coupler, W11506635 access valve, WPW10143759 drier, nitrogen, & lokring kit. Office to RS.; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 W11504419 (8/7 coupler) and 1 W11504449 (4/2 coupler) and 1 W11504434 (6/2 coupler) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. The customer advised that the unit will make the sounds and will start the cycle, but that none of the lights are turned on. I did confirm the customers complain and found proper voltage going to the user interface. I replaced the control panel and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a range that is not reaching proper temperatures. Inspected unit and work area. The customer advised of the unit will reach preheat temperatures but then will stop heating altogether and will not cycle back on until the customer cancels the cycle and then set a new bike cycle to preheat. I tested both elements and found both elements working. I went ahead and replace the oven thermostat and main control ran the unit up to a 350?F bake cycle. I found the unit cycling between 380?F and 318?F, giving the customer a big average of 349?F. Did advise the customers that the unit is working and operating as designed. Call complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that he had just bought this machine and it has not worked since the day he bought it. He advised that the unit will tumble, but it is not heat at all. I checked voltage to the terminal block and found proper voltage and polarity. Checked all heating components and found everything showing that they were working as designed. I checked voltage going to the heater and found lying to voltage missing. Checked the motor and found that the connector for the motor had not been fully inserted onto the motor. Fixed the electrical connections and tested the unit. Found the unit working and operating as designed. Call complete."

"Arrived on site to test unit for thin ice production, tested unit found unit Is short cycling, replaced control, pump harness with thermistor from job 405746 and recirculating pump as precautionary, watched it make a good sheet of ice, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not dispensing ice. Tested unit and found ice chute slightly raised causing the door switch to slide in between ice chute housing and door (see attached photo). Reseated the ice chute in its proper position and tested, unit is now functioning as designed, job complete."

Arrived on site to replace blower assembly per tech line recommendations. replace blower and tested. Could hear fan energize and unit preheated and cycled without error this time. Job complete.

Arrived on site for not dispensing ice. Motor running found bad connection between shaft and container ordering new shaft and container. ; ordrng 1 W11228132 (Shaft) and 1 W10910401 (Ic container)

Arrived onsite for washer moving during spin cycle. On inspection the suspension is little on the weak side. Flipped the unit and there was no oil but it looks like the pulley cover had set on the floor a few times. Ordering new suspension for unit. ; ordrng 1 W11217817 (Suspension)

Arrived on site to test unit for console having no display. Found and console replaced console test unit and unit test good job complete.

"Arrived on site for washer making loud rattling noise during agitation. Ran diagnostics and duplicated noise during agitation, no noise during spin. Found slider defective replaced slider. Ran diagnostics unit sounded normal. No water leaks detected at time of service. Job complete"

Arrived on site for long dry times on towels . Ran heat and air flow tests . Found air flow restriction. Also exterior vent is clogged with lint . Recommended having vents cleaned . Job completed

#3043Arrived on site removed top cover found extension not attached to door hinge found threads damaged in door hinge ordering new hinge; ordrng 1 W11673500 (Door hinge)

Arrived onsite for a range that smells bad when using the oven. It appears that the installers converted the cooktop orifices to LP but the oven orifices were not converted. Ordering the conversion kits and will check the regulator for correct conversion when I return. Ordering W11087486 bake/broil conversion kit and W11436985 LP spud orifice kit. Office to RS.; ordrng 1 W11087486 (Bake/broil conversion kit) and 1 W11436985 (LP spud orifice kit)

"Arrived on site to inspect washer not completing cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit would fill and then do nothing. I tilted the unit back and inspected the harness and didnt find anything visible, but when I lifted on the drain pump harness, the drain pump kicked on and drained the water. I unplugged the unit and gained access to the main control and tested the drain pump harness continuity and found the light blue wire good and the black wire open. I checked under the unit again and found where the harness had broken (photos). I advised the customer of my findings and mended the break for a temporary repair until I could return with the lower harness. Once I mended the harness, I tested the unit and found when the unit goes into a high speed spin, I can hear the the components make a loud screeching noise. I am ordering the lower harness, gearcase, cam and belt and scheduled return service for 03/06/24. No water leaks observed during service.; ordrng 1 W11590868 (Lower harness) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

Arrived on site for washer that does not start. Arrived and sensing light was blinking. Ran diagnostics and found f8e1. Found no water coming in. Found water was turned off. Turn back on and verified operation. Call complete. 5124660268 Ms.

Arrived on site for washer leaking water.inspected under unit and found no cracks or breaks in hardware. Found seal in hot fill line broken causing leak. Instructed customer to replace line/seal. Found u it working as designed during tests. Call complete

"Arriveded on site for refrigerator gasket being torn. Confirms right side gasket is broken, we had wrong model so wrong gasket was sent. Reset for wed pm. ; ordrng 1 W10830162 (Gasket.)"