Near Cedar Park, TX 78613
Tommy
Job Details: 02/03/2021
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite for unit convection bake not working. Upon arrival found unit fan ohms far two high replaced fan and tested again. Found unit control sending intermittent voltage ordering control. Office to reschedule.; ordrng 1 W11258611 (Control)
Near Austin, TX 78704
Jacob
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite to replace part. Upon taking apart switch for the water dispenser. Found that the switch was turned around and never placed correctly inside the dispenser button. Corrected switch. Tested unit. Unit tested good. No leaks at this time. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 02/03/2021
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer collecting water in the vent hose. Upon inspection I found the UI dead and not powering on. I verified voltage at the terminal block . I explained that an obstruction in the air vent is most likely the cause of the issues. The moisture will not escape and instead travel back up to the control and short it out. I went to the vent outside and found the outlet packed with lent confirming the obstruction. I am ordering the UI(W11351728) for repair and main control just in case (W11388022) orfice to R/S due to part availability. ; ordrng 1 W11351728 (Console) and 1 W11388022 (Control)
Near Temple, TX 76502
Wesley
Job Details: 02/03/2021
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived onsite and repaired unit by replacing switches and door. Unit is now operating as designed. Advised customer on repair.
Near Liberty Hill, TX 78642
Scott
Job Details: 02/03/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for apex exchange of oven ,exchanged oven . All checked normal. Job complete ."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on site for Microwave is making a load buzzing noise when touching the start button. Found magnetron was making the noise customer reported.
Near Austin, TX 78738
Brandon
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW92HEFW "Arrived on site for customer complaint of unit not draining water out of door bellow, found drain holes in door bellow were clogged, I removed clog, unit tested good."
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator making loud noise. Upon arrival found unit damper door dragging and motor very loud ordering a new one. Office to reschedule upon receiving air diffused W11164593.; O-emld tckt
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not rinsing. Tested unit and found failed control. Replaced control and tested unit after calibration. All is working properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Richard
Job Details: 02/03/2021
COOKTOP IKEA ICS655DS00 Arrived onsite for the cooktop RR burner not igniting. During testing found that the burner switch had come off. Reattach burner switch and All burners work good. Upon inspection found that the knobs had broken during operation. Will need to replace burner knobs. ; ordrng 5 W11190813 (Knob)s
Near Kyle, TX 78640
Robert
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on job to replace previously diagnosed part. After replacement test operation light in freezer working properly.
Near Kyle, TX 78640
Richard
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL PSS28KSHECSS Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the ice ice motor was no good. Replaced auger motor and all functions tested good and its dispensing ice good. Complete
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR GE PYE22KSKESS Arrived onsite for ice leaking from front of freezer. Upon arrival found unit drain was clogged and frozen over. Ordering new drain tube as customer have stated theyve cleared it in the past. Let customer know in order to gain access unit freezer will need be unloaded.; ordrng 1 WR02X28554 (Drain tube)
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for previously diagnosed parts. Upon arrival replaced UI and motor evap. Found unit motor evap till not operating as designed. Ordering unit main control and motor evap just in case. Rescheduled for Friday the 5th.; ordrng 1 W10811364 (Control) and 1 W11032800 (Motor evap)
Near Burnet, TX 78611
Cliff
Job Details: 02/03/2021
REFRIGERATOR GE PFSS5RKZASS Arrived on site to replace door gasket and water valve for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Kyle, TX 78640
Robert
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace previously diagnosed part. After replacement test operation. All buttons are working. No leaks detected at time of service
Near Austin, TX 78727
David Z
Job Details: 02/03/2021
DRYER KENMORE 110.828361 "Arrived on site for dryer that was not drying at all, just tumbling. Diagnosed unit and checked wiring. Verified cutoffs and thermal good, but element is showing open. Found a break in the element coil. Replaced element and removed fistfuls of animal hair from the unit. Retested and all is working as designed. Advised customer that they need to be removing the bottom panel and cleaning all the horsehair out since this is a stable, at least once a month.
Near Spicewood, TX 78669
Brandon
Job Details: 02/03/2021
DISHWASHER GE GDT720SSF4SS "Arrived on site for customer complaint of unit not heating, found heating circuit tested good at control board, found failed heater relay on control. I replaced control, unit tested good."
Near Jarrell, TX 76537
Wesley
Job Details: 02/03/2021
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and found unit would need control for f1e0 error. Ordering control to repair. ; ordrng 1 W11204514 (Control)
Near Austin, TX 78732
Robert
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW85HEFW1 Arrived on job for complaints of error code. Customer also stated the basket hard to turn sometimes. Unable to duplicate error.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived on site to install previously diagnosed parts. Removed both interlocks and installed new interlocks. Tested microwave and found the filter board needed replacement too. Removed filter board and installed new filter board. Microwave powered up. Heated a cup of water for one minute. Water was plenty hot. No further repairs needed. Job completed.
Near Austin, TX 78737
Leonardo
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB7760AWS0 Arrived on site to test unit for dispenser not opening. Found dispenser solenoid melted. Replaced dispenser test unit and unit test good job complete.
Near Georgetown, TX 78628
Lou
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to complete a sealed system repair. Removed and replaced the compressor, dye drier & access valve. Pulled vacuum from system and placed 5.5oz of R134a refrigerant. Tested system and unit is operating as designed. Found frost built up on RC evaporator and removed with steamer. No water leaks observed during service, job completed."
Near Austin, TX 78733
Leonardo
Job Details: 02/03/2021
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to test unit for center burner flame low and not boiling water. Test unit and found flame correct and even turn flame up and customer did not accept that. Advised customer I couldnt turn unit up any more that it was already to max. Job complete.
Near Morgan's Point Resort, TX 76513
Wesley
Job Details: 02/03/2021
COOKTOP GE ZEU30RBFBB Arrived onsite and found error code f1 53 on right front burner. Indicating shorted temp sensor. Verified shorted sensor. No other apparent issue except some burning on one of the hot lines coming to the broken burner assembly. Return tech may need to replace connector.
Near Bertram, TX 78605
Cliff
Job Details: 02/03/2021
RANGE KITCHENAID KGRS807SSS00 Arrived on site to diagnose a range that will not unlock after self clean. Tested unit and found failed latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time
Near Austin, TX 78731
David Z
Job Details: 02/03/2021
WASHER MAYTAG MVWB955FC0 "Arrived on site to diagnose washer that sometimes doesnt start. Found F5E2 error for lid latch. Tested lid latch several times and did encounter multiple attempts where latch wouldnt connect and just clicked and wouldnt lock. Replaced latch and retested. Unit is working as designed.
Near Belton, TX 76513
Wesley
Job Details: 02/03/2021
REFRIGERATOR ELECTROLUX EI32AF65JS1 "Arrived onsite and found unit cooling at 55f fan is running and compressor is running, but frost pattern is only on the hi side and a few inches of the first loop. Advised customer that compressor and die dryer would be needed to repair. Autho required, office to reschedule. ; ordrng 1 5304478809 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Uv Drier)"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for Water dispensing slowly and no longer making ice. Found filter head reservoir was faulty. Removed filter head reservoir and installed new filter head reservoir. Fridge dispensing water as designed. No leaks detected.
Near Moody, TX 76557
Tyler
Job Details: 02/03/2021
REFRIGERATOR GE GSS23WGTMBB Downside for refrigerator not cooling properly. On arrival and further inspection the fridge and found that the compressor was running the evaporator fan is running and everything else in the fridge except for the condenser motor itself was running I was not able to get the condenser motor to kick on and even those receiving 120 V ; ordrng 1 WR60X10220 (condensor FAN MOTOR)
Near Hutto, TX 78634
Lou
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site to complete sealed system repair. I removed and replaced the compressor, dye drier, and access valve. Vacuumed the system and placed 5.5oz of R134a refrigerant into the system and tested. The unit held pressure and is operating as designed. Unit was in the garage and not connected to a water source.
Near Rogers, TX 76569
Wesley
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS Arrived onsite and found wash motor failure. Ordering motor to repair. Advised customer on needed repair. ; ordrng 1 W11416362 (Sump and motor assembly)
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2021
MICROWAVE GE JVM1540SP1SS "Arrived to inspect microwave popping fuses and tripping the breaker.Confirmed the complaint and replaced the fuse and tested the unit and it popped another fuse.Replaced all 3 switches and fuse and unit continued to pop the fuses.Ordering the control, magnetron, capacitor, diode and noise filter.Unit I’ll require above listed parts to repair.Needs more work.AHS claims notified.Office to reschedule the customer for return service due to parts availability and authorization ; ordrng 1 AUTHORIZATION (PARTS) and 1 WB02X11200 (noise filter asm) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode) and 1 WB27X11079 (magnetron) and 1 WB56X10825 (asm control panel SILVER & BLACK)"
Near Temple, TX 76502
Tyler
Job Details: 02/03/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for refrigerator not dispensing water. Upon arrival I rechecked the water pressure from inlets valves entry port and up to the filter head itself. I confirmed that the filter head with customer provided accurate filter was working as designed. Entry valve was receiving 120 vaults. After verifying water traveling back down to the dispenser said of inlet valve I then found that once again only portions of the valve were receiving power. I narrowed the issue to a short located in the main harness assembly between main control and valve somewhere in the units cavity that can’t be accessed. I checked if harnesses was available but part can’t be replaced.
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2021
DRYER MAYTAG MEDC200XW0 Arrived to inspect dryer taking several cycles to dry.Con the complaint and found there is a ventilation system clog.Unit will require a ventilation system tech.Unit works as designed.Job completed
Near Austin, TX 78747
Kevin
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site, inspected washer and found actuator arm is not Installed into cam. Removed actuator and reinstalled it properly. Washer will now complete a calibration cycle and a diagnostic cycle. Washer is now operating as designed. Discussed correct loading procedure and proper detergent usage, job complete"
Near Austin, TX 78705
Justin
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for washing machine not turning on. Upon further inspection aid found the UI was not responding at all. Cycled unit at breaker and it still did not function. I found correct voltage at the wall. I gained access to control panel and found correct voltage at J5 connector. I found the J12 connector to be short 2VD indicating a malfunctioning control. Customer agreed and I installed new control. I then calibrated unit and ran test cycle. Unit now functioning as designed. Collected payment in full by CC. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78732
Robert
Job Details: 02/03/2021
DRYER WHIRLPOOL GEQ9800PW2 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Austin, TX 78744
Kevin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and sound water filter is stuck, after freeing it showed customer the correct way to uninstall and install a new filter. Also adjusted temperature in the fresh food section consumer is experiencing freezing. No water leaks from connections at time of service, job complete."
Near Austin, TX 78747
Richard
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for the microwave has damage. During inspection found that the wrapper and panel was damaged. Replaced the wrapper and panel and all functions tested good complete.
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived onsite to replace damaged freezer door. Replaced door , tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78747
Leonardo
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit and found damaged panel. Replaced panel test unit and unit test good job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/03/2021
VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement and alignment all buttons are operating properly.
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to test unit for intermittent ice production. Found bad bin thermistor. Got off readings multiple times. Needing bin thermistor to fix issue. Office to reschedule.; ordrng 1 WPW10511923 (thermistor)
Near Austin, TX 78728
David Z
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed parts to resolve microwave light being out. Replaced bulb and retested. Unit is working as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not cooling correctly on the top shelf, I found the vents blocked due to large box of cheese and large milk cartons. Checked with techline and took temps, -3 in freezer 33 in pantry area, top was 45 but evap fan worked via diagnostics. Sr # 7729911816. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door dropping down and tripping circuit breaker at end of cycle. Inspected unit and work area. Found left friction pad broken off of door hinge. Replaced pad and tested door operation. Performed diagnostics mode, no error codes. Monitored amp draw at L1 on test mode. Found note valve at .12 amps, wash motor at .7 amps, drain pump .63 amps and element at 7.5 amps. Recommend to connect to power to garbage disposal outlet and run normal cycle. Found dishwasher working as designed. No water leaks detected."
Near Temple, TX 76502
Wesley
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite and replaced brackets to repair unit drawer opening issue. Advised cueromer on repair. All checks good.
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for unit rear dented. Upon arrival found unit rear top caved in.
Near Killeen, TX 76549
Tyler
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4850BW0 Arrived on site for dryer making a loud noise. Upon arrival I disassembled the unit and narrowed down the noise was because one of the roller bearing had stripped out of the overall roller assembly. I was able to install a new roller assembly kit. After reassembly I was able to test the dryer and verified unit no longer had any unusual or loud noises. Call complete
Near Temple, TX 76502
Wesley
Job Details: 02/03/2021
MICROWAVE GE JVM3160RF3SS Arrived onsite and replaced switches and latch board to repair issue. All checks good. Advised customer on repair.
Near Pflugerville, TX 78660
Andy
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not completing cycles properly. Upon arrival customer informed that she ran 5 cycles and that 3 of them worked and that 2 did not complete cycle. Loads that did not complete cycle were towels and blankets. And that they were loaded wrapped around agitator. And that when she opened lid found towels on one side of basket. Checked for error codes and found none. Tested unit in automatic test cycle and found all operations to be normal. Called tech line and spoke with Butch (SR# 7729906691) made aware of stated issues, what was done and found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service."
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2021
REFRIGERATOR GE GSH25JSXNSS Arrived to inspect water freezing underneath the storage bin in the freezer.There a small amount of ice buildup in the drain pan which customer says would create a leak onto the floor.I used my steamer to melt and clear the ice so the unit would drain properly.Job completed.Customer satisfied
Near Killeen, TX 76543
Al
Job Details: 02/03/2021
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived to inspect side by side refrigerator with 49 degree temperatures in the refrigerator compartment.Found there was a massive ice buildup on the evaporator not allowing the cold air to flow through the unit properly.Also found and replaced the defective damper in the refrigerator compartment.Unit temperatures began dropping before I departed
Near Killeen, TX 76543
Al
Job Details: 02/03/2021
DRYER WHIRLPOOL WED7500GC0 "Arrived to install previously ordered part.Removed and replaced the harness, reassembled and unit tested as designed.There was an excessive amount of lint buildup inside the unit.Customer satisfied Job completed"
Near Killeen, TX 76542
Al
Job Details: 02/03/2021
RANGE AMANA AER6303MFS2 Arrived to inspect screw missing from broil element.Attempted to install the same screw and screw was stripped.Used a larger screw from tool bag to mount the screw correctly.Unit now works properly.Customer satisfied Email confirmed Job completed
Near Killeen, TX 76542
Al
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer leaking from housing.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.Customer satisfied.Email confirmed.Job completed
Near Temple, TX 76502
Tyler
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for washer needing rebuild from previous diagnostics. Upon arrival I was able to disassemble, install and reassemble the washer with both tubs, motor, cam, etc and then retested unit. I verified there were No leaks, unit fills agitates and spins extremely well and customer is satisfied with repair. 7nit functioning as designed call completely"
Near Killeen, TX 76543
Al
Job Details: 02/03/2021
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived to install previously ordered part.Removed and replaced the latch.Reassembled and unit tested as designed.Job completed
Near Austin, TX 78717
Kayman
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo not operating. Upon inspection I found the screen frozen and not responding to touch at all. I cycled the power and was then able to access the diagnostics mode. I found a stored error code of F1E4 for microwave power relay error.I accessed the micro control and found the micro power relay connection loose and only halfway seated into the control. I secured the connector and re tested the unit. I could not get the unit to fail again. It heated as designed. I also found the customer was not connected to WiFi. Customer was on a work call so I left the WiFi connect teams number for assistance in getting connected. Job complete.
Near Mustang Ridge, TX 78610
Richard
Job Details: 02/03/2021
DRYER WHIRLPOOL MED7230HW1 Arrived onsite for the dryer with longer than normal dry times. Used vent / air flow meter. Dryer passed. Ran diagnostics and found no error codes. Checked temperature and its good. Air flow is good temperature is good . Found no issues with the dryer at this time. Complete
Near Marion, TX 78124
Noah D
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WSF26C2EXFO1 "Arrived on site to inspect fridge for not making ice, upon inspeciton found the valve weeping causing a blockage, replaced valve and cleared tubing. All functions returned. No leaks found. Complete"
Near Austin, TX 78728
David Z
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts to resolve no heat in dishwasher. Replaced heating element and retested. Unit is now heating properly. Ran test cycle and verified all is working as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 02/03/2021
OVEN UNKNOWN WOS51EC0HS01 "Arrived on site for customer complaint of oven display malfunction, customer reset unit at breaker and is working as designed now. I checked for error codes, no error codes, unit tested good.
Near Austin, TX 78748
Kevin
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found it is not heating, found thermal fuse has failed after replacing it used airflow meter and found no airflow through dryer. Corrected dryer vent and removed blockage and dryer is now operating properly. Took one picture of airflow meter showing good airflow after repair, job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite for dishwasher not functioning. Upon inspection found loose harness connector to control. Secured connector, tested unit and unit is functioning correctly. Job complete"
Near Temple, TX 76502
Tyler
Job Details: 02/02/2021
REFRIGERATOR FRIGIDAIRE FFHS2622MSU Arrived on site for refrigerator that customer stated plastic was falling into the ice through the dispenser in at the crossroads no longer works properly. Upon arrival I was able to disassemble the icemaker area of the freezer and inspect the icemaker overall but found no enamel paint chipping off the icemaker internally or any other issues related to the icemaker itself but upon further inspection of the ice bucket I found that there were some plastic mounting brackets inside the Krusteaz portion of the bucket that had broken off causing the metal teeth to actually fall out of place not allowing them to rotate properly when the crushed ice was activated and this was causing the plastic pieces that broke to fall through the ice bucket and dispenser into the cups I was able to replace the ice container bucket itself. I was in able to reassemble and tested the unit is now functioning as designed and fully crushing the ice as intended and there’s no l
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL KSSC42FMS01 "Arrived on site and inspected refrigerator and found hinge screw at the top of the right hand door is missing and screw on the left-hand door is very loose. Tightened left-hand door and hinge is working properly, replaced right hand screw and it is also now working properly Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to replace failed switch, after replacing, unit tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived on site for microwave have smell and buzzing noise when unit wasn’t in use. Inspected unit and found grease buildup on snide of unit (see SD-QUICKPIC). Performed diagnostics mode and found no error codes. Tested microwave operation and found unit working. Called Whirlpool tech support and spoke with Austin. Went over prior diagnostics. He stated that fans will run if unit gets to hot on bottom. All operations tested good at time of service. Sr# 7729898124).
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site to install previously diagnosed motor and print seals. After disassembling unit and installing needed parts I was then able to reassemble the unit and run a test cycle. I found there were no leaks before during or after repair and unit is functioning as designed call complete.
Near Killeen, TX 76541
Al
Job Details: 02/02/2021
DRYER WHIRLPOOL LGR4634JQ2 Arrived to inspect dryer not turning.Confirmed the complaint and found the motor and blower wheel were both defective.Replaced both and unit tested as designed and began operating properly.Customer satisfied Job completed
Near Harker Heights, TX 76548
Al
Job Details: 02/02/2021
DISHWASHER KITCHENAID KUDK03ITWH2 Arrived to inspect dishwasher issues.Confirmed the model and serial number and found the dispenser was defective.Ran diagnostics test mode and found unit tested ok but will require the WPW10199696 dispenser to complete the repair.Office to reschedule the customer for return service.Needs more work ; ordrng 1 WPW10199696 (dispenser)
Near Killeen, TX 76543
Al
Job Details: 02/02/2021
REFRIGERATOR GE ET18GMXHW00 Arrived to inspect refrigerator door closing issues.Found the screws weren’t tightened properly to the cabinet causing the door issues.Tightened the screws and confirmed the unit now closes properly.Also photographed the gasket.Tenant satisfied.Job completed
Near Austin, TX 78750
Scott
Job Details: 02/02/2021
COMPACTOR KITCHENAID KTTS505ESS0 Add on . Trash compactor door not opening smoothly found plastic door trim misaligned . Tried to correct but unable to . Ordering toe guard . Call to set return .; ordrng 1 WPW10242557 (TOE GUARD )
Near Austin, TX 78732
Robert
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Buda, TX 78610
Kevin
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found Great fresh food gasket is torn, replaced gasket using heat gun to shape it properly. Fridge is now correct, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for stainless trim coming off glass. Replaced glass test unit and unit test good. Will order new nameplate ; ordrng 1 WPW10481433 (Nameplate)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite and found Dw misfired at the block. Corrected issue. Unit is now operating as designed. Advised builder on repair.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived I site for refrigerator losing cool in the FC. Upon arrival I found the FC at 20 degrees. I accessed the evaporator and found only the bottom few rings were frosted and the rest was cold but dry. See pic for reference. I checked amp draw at the compressor and found .9 amps being drawn from the compressor, I was not able to locate any dye with my UV light but I am ordering the sealed system. Compressor (W10507884) coupler (W10913906) (LOCK RING) evaporator (WP2188823) dryer (WPW10143759) office to R/S. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Coupler) and 1 Lockring (Lock ring) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (Dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heating normally, customer had found it to be 10 degrees under temp. Instructed customer on rack position, calibrated oven up 15. Job complete"
Near Kingsbury, TX 78638
Noah D
Job Details: 02/02/2021
WASHER GE GTW330ASK4WW "Arrived on site to inspect washer for not spinning, upon inspection found gearcase oil around motor, replaced control and during the gearcase replacement found the hub siezed, will need to break off hub, ordering new one to replace, all spinning returned but will still need to replace gearcase. Office to reschedule ; ordrng 1 WH02X10363 (HUB )"
Near Austin, TX 78759
David Z
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install new emblem due to existing emblem being sideways. Removed existing emblem and left new emblem with customer. They may leave off, or will self install and stick new emblem on. No damage done on removal, plastic tools were used. All is working as designed. Call complete."
Near Marble Falls, TX 78654
Cliff
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not producing ice. Found user interface not powering fill tube heater. User interface will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11089931 (Ui)
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
WASHER MAYTAG MVWX655DW2 I’ve been on site for washer making a gurgling noise according to the customer. Upon arrival customer stated that no matter when they tried to plug in the washer it would just sound like a drain pump was gurgling and they will try to unplug and reset the unit but it would not work at this point is when I realize the unit was actually entering flood mode due to unknown reasons and when I enter diagnostics I found an F737 area code indicating that the main control cannot detect the motor getting the speed there in Spain and I also found an F0e2error indicating over sudings. I then inspected the gear case cam assembly as well as drive hub in her basket motor etc. but found no indications that the unit had any hardware malfunction unfortunately the customer is not home often enough and the machine is being used but did state that every now and then they have power outages which can also lead to the unit going to flood mode if it is stop halfway through the cycle I
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher water issue and found unit not able to rain well enough because of obstruction. Also found unit not filling properly. Repaired by clearing drain line obstruction and restored water by turning on water at supply. Unit is now operating as designed. Advised on repair.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of part missing from cooktop, found LR burner head missing. Ordering burner head to be shipped directly to customer. ; ordrng 1 WP8286814 (LR burner head) and 1 Cnote (Office to drop ship part to customers house)"
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MSD2572VEW00 Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the start device was defective and not starting the compressor.R&R the start device and unit began operating properly.Customer told to wait approximately 24 hours for unit to reach optimal temperatures.Customer satisfied.Email confirmed Job completed
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL GD5RHAXTS01 Arrived onsite for the refrigerator will not dispense ice. During testing found that the ice bin was full of frozen ice causing the issue. While removing ice bin it broke. Removed all the ice build up. ice door worked fine and is closing properly. Did a light test and its sealing. Ice dispenser motor is working fine. Customer stated that they use crushed ice all the time and the residue from the crushed ice caused the ice door to not close properly. Will need to replace ice bin. Ordering parts and office to schedule ; ordrng 1 WP2198573 (Ice bin)
Near Round Rock, TX 78665
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full of ice and the unit dispensing as designed. I found multiple air leaks in the deli drawer gasket from food packages stuck between the gaskets. I found the FC door not making good contact leaving a gap in the gasket. There is also a small amount of frost on some items. I tested the thermistors and defrost heater through diagnostics and they all passed. I am ordering the slides and adapters to correct the FC sealing issue. I explained the most common locations for air leaks on this unit and advised that it is very important the unit is completely sealed for ice production. Ordering Slide (W11265130) x 2 bracket left (WPW10284682) bracket right (WPW10284683) office to R/S due to part availability. ; ordrng 2 W11265130 (Slide)s and 1 WPW10284682 (Bracket left) and 1 WPW10284683 (Bracket right)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
DRYER WHIRLPOOL WED8000DW3 Arrived onsite and installed the control and tested. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven turning on by itself. Upon further inspection, the customer advised that the unit has been coming on without them turning the unit on. While testing the unit in diagnostics, I found error code F6E4. Tech sheet recommends replacing the main control. While the unit was never turned on to bake or broil, the unit turned itself on while I was in diagnostics. I cycled the power and removed and replaced the main control and cycled power again. I placed unit in diagnostics and tested the components and the unit is operating as designed. I recommended that the customer connect the unit to WiFi. I advised that they would have to download the Whirlpool app on their phone and follow the steps into connecting. I provided the Whirlpool WiFi connect team number and advised to contact them if they needed further assistance in connecting to WiFi. Job completed."
Near Andice, TX 78628
Tommy
Job Details: 02/02/2021
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit in defrost. Upon arrival found unit motor evap not operating correctly. Misreading at thermistor. Replaced motor evap and tested unit is now operating as designed. Job Completed. Customer also had issue with ice maker. Tested found ice maker operating as designed. Found piece of plastic stuck in door keeping it open slightly allowing warm air to thaw ice. Fixed. Job Completed.
Near Austin, TX 78739
Robert
Job Details: 02/02/2021
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job for complaints of display not showing correctly. Found the control for display will need to be changed. ; ordrng 1 W10891907 (cntrl-elec)
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW6620HC1 "Arrived on site to test unit for excessive shaking. Found all four shipping bolts still in causing shaking. Removed shipping bolts, tested unit, unit works good. Inspected tub for any damage, filled with water. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site to test unit for no ice production. Unit was in garage with no water connections accessible. Tested what I was able to and was getting any readings off bin thermistor in glass of ice and water. Replaced thermistor, unable to fully unit test due to not being connected to water. Job complete."
Near Austin, TX 78748
Leonardo
Job Details: 02/02/2021
MICROWAVE GE JNM1541DN1BB Arrived on site to replace grill board and panel. Replaced all parts test unit and unit test good job complete
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to test unit for RC evap cover frosting up. Was unable to removed evap cover without causing further damage. Advised customer to defrost unit. Office to reschedule.; saved tckt
Near Burnet, TX 78611
Tommy
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived onsite for unit having water come through freezer front. Upon arrival found unit evap drain was clogged. Used steamer and picks to clear and tested. Unit is now draining as designed.