Service History 593

Near Nolanville, TX 76559
Al
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 Arrived to install previously ordered part.Removed and replaced the heater assembly.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Bastrop, TX 78602
Andy
Job Details: 06/24/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 Arrived on site for ice machine still not making ice. Tested and inspected unit and found failed compressor. Found issues with cutting grid and found reservoir drain pump leaking. No water leaks present at time of service.
Near Austin, TX 78758
Wesley
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and found unit compressor running but no cool. Advised customer that sealed system compressor replacement will be necessary. Office to reschedule ; ordrng 1 2HOURS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78731
Wesley
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite and repaired valve issue by replacing dual valve. unit is now operating as designed and not leaking. All checks good. Advised customer on repair.
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for unit not draining ran diagnostics got vent and drain error code . Ording motor and vent and gasket . Call to set return .; ordrng 1 W11036161 (HOSE ) and 1 W11184028 (GASKET ) and 1 W11412663 (DRAIN MOTOR ) and 1 W11414944 (HOSE ) and 1 W11416460 (VENT )
Near New Braunfels, TX 78132
Noah D
Job Details: 06/24/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not operating, checked terminal for burnt wires and found wires cut and burnt, reinstalled terminal block and repaired wires. Tested heat on all parts. No problems found. Complete"
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2020
WASHER GE WBVH5200J3WW "Arrived on site to replace thermistor wire harness under recall from GE, I replaced harness, tested good."
Near Austin, TX 78702
Jacob
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for unit. Not freezing. Tested unit. Found that coolant has leaked from around the compressor, causing the evaporator to not form an even frost pattern. Submitted sealed system check list.
Near Austin, TX 78750
David S
Job Details: 06/24/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived on sit for dryer making a noise. I inspected the unit and work area. I found a screw between the drum bearing and the felt. I removed the screw. I also found the guide wheels making a noise. I replaced the belt, pulley, and both guide wheels. I tested the unit and it operated as designed. Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
DRYER WHIRLPOOL WED8540FW1 "Arrived on site for dead dryer . Check voltage ,thermostat heater and fuse all checked good . Found burn marks on control. Call to set return ; ordrng 1 W10875487 (cntrl-elec) and 1 W11109850 (panel-cntl)"
Near Seguin, TX 78155
Richard
Job Details: 06/24/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer drum making a noise. Installed new drum and tested dryer. Found that the new drum is out of round reordered drum and office to schedule.; ordrng 1 W10899578 (drum)
Near Austin, TX 78748
Luis
Job Details: 06/24/2020
REFRIGERATOR LG LFXC24726S/02 "Arrived on site for a defective compressor. Replaced compressor and drier, installed updated software with jig,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78748
Robert
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job to replace sump and spray arm. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F2E1 and F5E2. Cleared the codes and continued with testing. The console failed to respond as I pressed start several times, but was able to finally get it to begin testing. I placed my multimeter on the black wire at the junction box to test amp draw from each component. I found that the element is showing 7-9amps during the wash cycle and dry cycle of testing and is operating as designed. I opened the unit door halfway through testing and found a large amount of suds in the tub. I cleared the suds and advised the customer that due to too many suds, the unit may not heat as well as it should. Customer advised that they accidentally got Palmolive dish soap on some the dishes and didn’t get it completely rinse off before putting them into the unit and that’s what probably caused those suds. Due to the stuck key error code, I
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL Wrx988sibm01 "Arrived on site for customer complaint of unit not cooling properly, found freezer cooling at 1 degrees, and fresh food was at 36, unit tested good at time of service. Customer had another company out and they added refrigerant and sealer to the system without changing out sealed system components. If problem continues, will need to send out sealed system tech and components of sealed system."
Near Austin, TX 78738
Luis
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KSSC42FTS03 "Arrived on site for refrigerant leak. Removed evaporator verified leak due to heater touching evaporator loop and causing it to pierce evaporator,installed a new evaporator,adjusted heater to prevent heater from touching evaporator,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked evaporator frost forming on evaporator,checked both compartments found leaks no dye found
Near Georgetown, TX 78628
Cliff
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator with a dispenser bucket that will not fit in ice section. Found ice buildup around dispenser motor and in bottom of ice bucket. Removed all ice and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site to install previously diagnosed and ordered part. Due to the upper flap on the right RC door gasket being torn, I removed and replaced the gasket and tested the door. Door is sealing properly. I recommended to the customer to leave the right door closed for a few hours to allow the gasket to mo,d to the chassis/door. No water leaks observed during service, job completed."
Near West, TX 76691
Jonathan M
Job Details: 06/24/2020
WASHER WHIRLPOOL WTW5000DW1 and washer that’s not spinning the basket. Inspected unit and work area. Placed an in-service diagnostics and found an F0E5 (off balance load) error code. Ran unit through an auto test and found the spin cycle sounding like the agitation. Tested voltage going to the actuator and found proper voltage so I replaced the actuator. Tested unit again and this time it sounded like something weird was going on and was running. Removed strike from door and placed it in latch. Ran a manual test on low speed spin and found the agitator spinning and the basket skipping on the agitator. Tried to remove the agitator and could not remove even with the top off and pulling up on the basket. Will need to order outer tub, inner basket, and gearcase for repair. Ordering additional parts in case we are unable to retrieve them from the old unit. ; ordrng 1 CNOTE (2 MAN) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (b
Near Manor, TX 78653
Andy
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site for microwave making noise. Tested and inspected unit and found failed damper. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Kevin
Job Details: 06/24/2020
WASHER ROPER RTW4516FW2 "Arrived on site and inspected washing machine and found drain hose clamp was not properly attached and drain hose was leaking after correcting filled washer with hot and cold through manual while running drain pump and there was no leaking. Although floor is laminate, subfloor may have been effected by water, Job complete"
Near Lakeway, TX 78734
Luis
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00 Arrived on site for freezing in fresh food. Replaced ice chute seal assembly.
Near Leander, TX 78641
Paul
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 (Tg) Arrived on site for refrigerator leaking. Found drain line clogged. The ice bin was full of ice upon arrival. Cleared out drain line and and made sure rest of unit was working. There were no water leaks present during repair. Drain line and rest of unit working as designed. Call complete.
Near Austin, TX 78747
Leonardo
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for fan making loud noise. Test unit and found screw in fan blower. Removed screw test unit and unit test good job complete. No more loud noise.
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for vent running for really long time after done cooking . Customer say it will run sometimes for 30 mins after cooking on the range . Did tell customer that a safety feature of MW. Did run ohm check and found 9.2 ohms . Replaced sensor to be on safe side . No other issues at time of service. Job complete .
Near Liberty Hill, TX 78642
James
Job Details: 06/24/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and tested operation. Found F6E0 error. Ran tests per tech sheet and found control good and console has failed. Unit will need new console to repair. ; ordrng 1 W11428578 (CONSOLE)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIDM03 "Arrived on site for refrigerator doors being unleveled and mullion not connecting to diverter block. Inspected unit and work area. Found floor unleveled in back right corner. Found unit will need whirlpool spacer. Added whirlpool spacer to back right. Installed unit and lowed leveling feet. Tested door operation and dispenser. All tested good, no water leaks detected.
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KBFC42FTS08 "Arrived on site for customer complaint of a leak, found leak coming from water tube from valve to housing. I replaced tube, unit tested good.
Near Austin, TX 78749
Kevin
Job Details: 06/24/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and disassembled dryer and reset all connections and dryer is heating properly, job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 06/24/2020
RANGE WHIRLPOOL AGR5330BAB Arrived onsite for the oven range out of level. Adjusted the two front and feet and leveled the range and all functions tested good. Complete
Near Georgetown, TX 78628
Paul
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the bottom ice maker leaking water and not making ice. I found the ice bucket with a solid block of ice in it. I found the fill tube not in the ice maker funnel. I corrected the position of the fill tube and tested the ice maker. The unit is working as designed. No water leaks were present at the time of service. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 06/24/2020
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to test unit for unit not stopping when it gets up. Found bad switch ordering new switch WP777811.; ordrng 1 WP777811 (SWITCH)
Near New Braunfels, TX 78132
Noah D
Job Details: 06/24/2020
MICROWAVE JENN-AIR JMDFS24GS01 "Arrived on site to inspect microwave for not heating after first heating, replaced sensors and thermal cutoff.,.tested and found the heat has returned. Job complete"
Near Austin, TX 78746
Luis
Job Details: 06/24/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no cool in upper portion of fresh food compartment. Removed evaporator cover fan not powering on,attempted to rotate fan blade found blade not rotating correctly voltage to fan diagnosed unit will need a new fan assembly.; ordrng 1 WR60X26866 (FAN ASSEMBLY)"
Near Austin, TX 78731
Wesley
Job Details: 06/24/2020
REFRIGERATOR JENN-AIR JFC2290VEP5 Arrived onsite and performed replacement of both gaskets and delidrawer cover as well as broken left side cap. Repair performed properly. All operating as designed.
Near Waco, TX 76710
Jonathan M
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that won’t dispense water or ice. Inspected in and work area. Customer advised that they replace their filter and after that the water initially started working but then it stopped and they haven’t seen ice being made or water being dispensed from the dispenser. Remove filter and tested unit. Unit began to dispense water. Play filter back into the housing and unit still was able to dispense water. Jumped icemaker to ensure icemaker started filling and unit ran as designed. Advise customer that if water stopped again it would be caused due to the filter.
Near Austin, TX 78717
Kayman
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for fridge frosting under the veggie section and water leaking from the filter housing. Upon inspection I found a small sheet of ice formed under the drain pan in the RC section and water seeping from the filter housing. I replaced the filter housing and no more leaks. I steamed out all the ice from the drain pan and unit is working as designed. Job complete.
Near Killeen, TX 76541
Al
Job Details: 06/24/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived to inspect freezer not cooling.Confirmed the complaint and found the control box was dead.Removed and replaced it.Reassembled and unit began cooling.Customer told to wait approximately 24 hours for the freezer to reach optimal temperature.Evaporator motor was operational.Job complete
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously diagnosed parts to resolve RC Evap freezing over. AIG was supposed to send drip pan directly to customer. Customer had not received the item.
Near Florence, TX 76527
Jonathan S
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site to install previous diagnosis parts. Remove upper rack adjuster, adjuster assembly and positioner. Installed new and reinstalled top rack. Tested operation. All tested good, no water leaks detected."
Near New Braunfels, TX 78132
Richard
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice box fan is not working properly. Replaced ice maker , ice box fan, hv board. Ran diagnostics and all functions tested good. Complete"
Near Austin, TX 78739
Luis
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for cooling compliant and no ice. Removed del drawer found evaporator incased in ice,removed cover defrosted evaporator installed updated cover,secured thermistor to correct location,installed updated main control,changed defrost setting to basic.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested all parts and components and found control might be misregistering load sizes. Replaced control board and calibrated unit. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78753
Eman J.
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite for microwave fan not working. Tested system. Found that the main harness wire has serval wires broken off. Ordering harness wire main W11350914; ordrng 1 W11350914 (HARNS-WIRE)
Near Burnet, TX 78611
James
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRFC400ESS01 Arrived on site and installed new damper. Tested operation and found unit working properly. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site to replace vent. Replaced vent test unit and unit test good job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to replace hinge for oven door. Replaced hinge and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
OVEN JENN-AIR JGRP548WP02 "Arrived on site to diagnose oven with flames coming out of the lower cover of right oven. Found LP conversion had not been done, causing flames to go higher then normal. Ordering LP kit and new burner due to being covered in soot and clogged. Office to reschedule based on parts availability. ; ordrng 1 W10825584 (cnvrsn-kit) and 1 W10878504 (burnr-oven)"
Near Austin, TX 78753
Eman J.
Job Details: 06/24/2020
REFRIGERATOR AMANA ASI2175GRS03 Arrived onsite for refrigerator with frost. O frost present cause refrigerator is off. Re worked the freezer gasket. Tested system. Everything works as designed. Job complete.
Near Leander, TX 78641
Paul
Job Details: 06/24/2020
ICE MACHINE WHIRLPOOL JIM158XYCX2 "(Tg) Arrived on site for ice machine that won’t make ice and won’t turn on, plus rust. The unit was running and making ice upon arrival. The rear of the ice in the back of unit was melting due to a faulty water level sensor built into the recirculation pump. The discoloration found was water deposits not rust. Instructed owner in cleaning the unit thoroughly to prevent build up. Ordering W11325175 recirculation pump, W11126268 harns-pump, W11034363 cntrl-elec.; ordrng 1 W11126268 (harns-pump) and 1 W11325175 (RECIRCULATION PUMP)"
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
RANGE KITCHENAID KFGC506JSS00 Arrived on site for oven shutting off . Found neither blower working . Ordering fans . No gas leaks detected at time of service. Please call to set return .; ordrng 2 W11248652 (blower)s
Near New Braunfels, TX 78132
Richard
Job Details: 06/24/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived onsite for the refrigerator doors needed to be leveled. Upon inspection found that the door panels are missing. Panels have not been installed. Could not level refrigerator because of missing panels. Panels need to be installed in order to level the refrigerator correctly.
Near Austin, TX 78746
Kevin
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS00 "Arrived on site and found Fresh food door gasket is separating. Replaced gasket and it is now correct. Used heat gun to shape it properly, job complete"
Near Smithville, TX 78957
Scott
Job Details: 06/24/2020
OVEN JENN-AIR JJW9530DDR15
Near San Marcos, TX 78666
Robert
Job Details: 06/24/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on job for complaints of no power. Found the power supply to microwave not working. Customer will have that issue resolved and call back if any further issues.
Near Mart, TX 76664
Jonathan M
Job Details: 06/24/2020
REFRIGERATOR MAYTAG MSD2542VEB00 "Arrived on site for refrigerator that was intermittently cooling. Inspected unit and work area. Found freezer and refrigerator at proper temperatures. Customer advised that the issue is that sometimes it’s get calls but sometimes it doesn’t and if he reset his refrigerator power, it would work again for a little while and then will just stop working. Found service pointer on said issue W10403998. It’s stated that the issue was with the adaptive defrost control and to replace it. Replaced control and unit is working as designed. Call complete."
Near Waco, TX 76706
Jonathan M
Job Details: 06/24/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range that would not allow the left side buttons to work. Inspected unit and work area. Tested unit and found bake, broil for any heating elements on the left side not working. Remove back panel and checked connections. All connections were good. Power reset the unit and still had the same issue. Replaced control and tested unit. unit is working as designed. Call complete."
Near Seguin, TX 78155
Richard
Job Details: 06/24/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the range not working properly. During installation of new control found that the wrong control was sent. Both controls will need to be replaced. Wire harness will need to be inspected on next visit if controls do not solve the issue. Ordering parts and office to reschedule.; ordrng 1 W11317944 (CONTROL ) and 1 W11317945 (CONTROL)
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to refrigerator noises. Upon further inspection, customer Ernst the unit is making a popping noise and provided a video of the noise. They advised the noise is coming from the back of the unit. I listened for the noise as the customer advised that the unit is making the noise but not as loud. I could hear a faint tapping/popping noise. I pulled the unit out a little ways from the wall and found the warning label on the power cord tapping up against the back of the unit and the wall while the condenser fan is on. When the fan is off, it stops. I was able to adjust the cord to where the label didn’t move. Also found the unit not level and I leveled it. Placed the unit in diagnostics and tested and the unit is operating as designed. No repairs to be made at this time. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Cliff
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak at filter dryer preventing unit from running properly. Repaired leak by rebrazing joint. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Kyle, TX 78640
Kevin
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Rived on site and replaced ice container, showed customer how container rod sets into solenoid to prevent situation from happening again, job complete"
Near Austin, TX 78702
Leonardo
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not filling with water. Test unit and found glass stuck under float. Removed glass test unit and unit filling with water and washing correctly job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL GI6FDRXXY01 "Arrived on site for refrigerator leaking water at freezer. Inspected unit and work. Found minor dent of FC door and defrost drain frozen. Removed back access panel and found unit still on duckbill. Found whirlpool covering part only (S38253). Removed duckbill and installed drain line. Removed ice block from defrost drainage bottom if FC. Tested drainage and turn water back on to icemaker. All tested good, no water leaks detected.
Near Austin, TX 78727
Kayman
Job Details: 06/24/2020
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for dryer taking long to dry and lent catcher not collecting lent. Upon inspection I found good air flow going to the lent catch. I turned the unit on and it’s heating. I also heard what sounded like sloshing in the vent hose. I removed the vent hose and found the vent hose was full of water and lent. I emptied the vent hose and inspected the inlet tube for the hose. There is heavy moisture going all the way up the vent tube indicating a obstruction somewhere along the line. Will need a vent cleaning. Advised customer of my findings. Job complete.
Near Austin, TX 78728
David S
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to install previous diagnosed parts. I removed the rusted outer panel and replaced it with new. I gained access to the fill valve, and replaced new. I tested the unit. Unit is operating as designed. No water leaks detected. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2020
RANGE THERMADOR PDR364GDBS/01 "Arrived on site to replace failed dsi control board for griddle, after replacing, unit tested good.
Near Austin, TX 78704
Jacob
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for unit not making ice consistently. Tested unit. Found that ice maker was not working. Replaced ice maker. Let customer know it will take about 2 hrs or more before any ice to be made. No leaks at this time. Job complete
Near Burnet, TX 78611
James
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site and tested operation. Found fault for wash motor failure. Ran diagnostics and found wash motor not running. Unit has failed wash motor.Installed new sump assembly and tested operation. Unit tests good. Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 06/24/2020
DISHWASHER GE GDT720SSF0SS "Arrived on site for dishwasher that is leaking underneath. Inspected unit and work area. Checked water line connections and found all to be secure. Found drain hose to run down hill to the bottom of the cabinet, run across two other cabinets and then go uphill to the top of the garbage disposal. Ran unit to service diagnostics and was unable to replicate the issue during the fill, recirculating pump, drain pump, or fan. Customer advised this issue has been inconsistent. I called GE tech line and spoke to Tyler SR# 03990127. He advised that with the drain hose issue, that if the incoming water is not hot enough, the unit will drain and refill. He said with the incline of the drain hose to the sink, it would siphon back into the dishwasher and cause it to overflow. He also stated that if water was turned on at the sink while in use, it could cause this issue as well. He advised to have the customer fix the draining situation and call back if further issues per
Near Austin, TX 78751
Wesley
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found tube for water dispenser backed out and allowing dripping. Replaced valve and secured tubing. All checks good.
Near Bastrop, TX 78602
Andy
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator control coming off. Inspected unit and found UI coming apart. Did pricing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78729
David S
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher heating element and door gasket. I inspected gasket and found it worn. I found the dishwasher full and items hanging past the racks interfering with the door closing. I removed the items and found the door closing properly. It ran the unit through a diagnostics and found no error codes in the unit. I ran unit through a test cycle and the unit operated as designed, the heating element came on. I replaced the door gasket. No water leaks detected."
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KBSN602ESS00 Arrived on job for complaints of noise. Replaced screw and extension. Door now working properly no noise.
Near Austin, TX 78703
Jacob
Job Details: 06/24/2020
DRYER MAYTAG MEDB855DC4 Arrived onsite for to replace wire harness and control board. Replaced parts. Tested unit. Got F4E1 heater relay. ; O-emld tckt
Near San Marcos, TX 78666
Richard
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator crisper glass top missing. Dropped off part on customer front porch. Complete
Near Austin, TX 78717
Kayman
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite for microwave no power/no display. Upon inspection I noticed the door switches were very soft while opening the door. I replaced the interlocks with switches and the unit still wouldn’t power on. I had the control with me so I replaced it in attempt to remedy this issue. Still no power. I am ordering a power chord (W11206558) main harness (W11300385) fuse (W10138793) control (W10892389) 1 interlock kit (W11252187) thermostat (W10269232) Office to RS ; ordrng 1 W10138793 (fuse) and 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec) and 1 W11206558 (cord-power) and 1 W11252187 (interlock) and 1 W11300385 (HARNESS MAIN)
Near Round Rock, TX 78664
David S
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived site to perform an isolation test. I found the unit not cooling at all. I hooked my gauges up to the system and found low side -19 and high side 50psi. I isolated the yodel loop and found it not holding a vacuum. I called techline and spoke with Dave. I advised Dave of the situation. He stated there system was down so he couldn’t give a sr number, but documented it through service matters. Job complete."
Near The Hills, TX 78738
Robert
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of no light in freezer. Pulled module in freezer and replaced. Light in freezer working.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2020
DISHWASHER GE GDT635HSMSS Arrived on job for complaints of not draining. Ran cancel cycle and found the water flow very low. Pulled washer out and found the second drain hose kinked. Replaced hose and test. Wash drained properly. No leaks detected at time of service
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not operating. Performed diagnostics mode, error code F7-E1 heating circuit interrupted and F5-E1 door switch fault. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor. Will need to replace sump assembly to repair. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11085683 (SUMP MOTOR ASSEMBLY )"
Near Burnet, TX 78611
James
Job Details: 06/24/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found error for inlet valve. Found water dripping from cold valve while unit is off. Installed new valve and tested operation. Unit tests good. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2020
WASHER MAYTAG MVWB835DW5 "Arrived on site for customer complaint of unit not starting a cycle all the time, found error codes F5e2 f5e3 f5e1, found failed lid lock, I replaced lid lock and ran calibration cycle, unit tested good."
Near Leander, TX 78641
Paul
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator to possibly replace sealed system components. I tested the temps and found the RC at 37 degrees and the FC at 2 degrees with the sealed system components all working. I inspected the evaporator and found a massive ice build up from the top of the evaporator to the ceiling of the FC and from the right side over to the right side of the evaporator fan but the frost pattern on the evaporator looked good. I removed the ice and tested the unit. The unit worked as designed and had a great frost pattern. I found a warm air leak coming from the liner where the refrigerant lines come thru to the evaporator. The leak needed to be sealed.I sealed the liner with factory approved sealant. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78745
Luis
Job Details: 06/24/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site for damaged door installed new door checked door operation and seal good. AUTHO MPOFD00APL1
Near Austin, TX 78744
Kevin
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found it is 28 in freezer, 45 in fresh food. Spoke with techline and they recommended replacing UI. ; ordrng 1 W11330971 (UI)"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site to diagnose a dryer that is squeaking. Found warren rollers and idler pulley. Replaced rollers and idler pulley from repair kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78703
Jacob
Job Details: 06/24/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived onsite for unit freezing. Looked at unit. Found that freezer door is not sealing properly and fresh food drawer. Causing the over freezing inside unit. Ordered parts. Office to reschedule.; ordrng 1 LW10547320 (dor-fip ss) and 1 LW10550670 (dor-fip) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT )
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for report of MW light not turning off. Customer says they can tap the door and get it off. Inspected the unit and found the interlocks on these models can be touchy and if the door isn’t firmly closed it will need to be pushed to trigger interlocks. Interlocks themselves are fine and door just needs a firmer close on the vertical doors. Customer had been advised to firmly close the door and should see no other issues. All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of washer shaking. Ran drain and spin cycle operation normal. Asked customer for towels to test with weight. Ran spin again with wet towels and wash perform properly. No leaks detected at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the refrigerator not cooling. Called tech line and found out that the Evaporator thermistor was bad. Replaced thermistor and refrigerator tested good and stated running. Complete. Could not get an Sr number from tech line because they stated that there system was down.
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Arrived on site to inspect refrigerator door swinging open. Upon further inspection, the customer advised that the unit door swings open and hits the wall behind it and something inside is loud. I placed the unit in diagnostics and tested the damper and it was loud. Also found that the unit is not level which is causing the door to swing open. I removed and replaced the damper and retested and it is operating as designed. Leveled the unit and tested the door and it closes as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
OVEN WHIRLPOOL WFG525S0HS Arrived on site for oven door not closing . Found right hinge failed . Ordering hinges . No gas leaks detected. Call to set return .; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to test unit for not washing. Test unit And found bad wash motor. Test unit and unit test good job complete no leaks present at this time
Near Burnet, TX 78611
James
Job Details: 06/24/2020
RANGE KITCHENAID KSDB900ESS3 Arrived on site and tested operation. Found no faults in memory. Found rolling rack installed upside down and zip tie still installed on rack. Corrected rack and tested operation. Found unit not heating at all. Shut breaker off and removed unit to test voltage. Turned breaker on and tested voltage. Found proper voltage to unit. Tested again at 350 and found unit is heating properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not drying properly tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best results. No leaks were found at time of service.
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for customer complaint of unit not making ice, found broken wire at bottom of freezer door, I repaired broken wire and ran test 44 and 45 in diagnostic mode. Unit tested good."
Near Austin, TX 78759
Kayman
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite to install previously diagnosed parts. Installed the filler with some adhesive. No air leaks detected during service. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice consistently. Tested unit. Found that ice was stuck in ice maker. Replaced ice maker. Tested unit. No issues at this time. Let customer know will take a few hrs before seeing ice being made. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 06/24/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 "Arrived on site to inspect venthood fan controls not working. Upon further inspection, I tested the fan switches/control and found the switches were not engaging and allowing the fan to stay on. I removed and replaced the control and tested. Unit is operating as designed. Job completed.