Service History 592

Near New Braunfels, TX 78130
Luis
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 "Arrived on site for no cool. Found freezer evaporator incased in ice,ran diagnostics heater not powering on,removed cover found neutral white lead not connected to heater. Installed neutral wire harness heater powered on, defrosted evaporator ran diagnostics all test passed good air flow from evaporator fan"
Near Austin, TX 78732
David
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDFE304DSS0 Arrived on site to diagnose one dishwasher with upper track issues. Found both upper tracks were separating and the bearings were blown out. Replaced both tracks and retested. All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/14/2020
DRYER WHIRLPOOL WED7000DW1 Arrived onsite for dryer not heating. Ran diagnostics and found that the thermal cutoff was not working. new thermal cutoff was installed. Tested unit and everything working correctly. Complete.
Near Austin, TX 78744
Richard
Job Details: 02/14/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer not drying correctly. Ran diagnostics and found error code F4E4 no voltage on L2. Checked voltage. From ground to L1 only getting 16vac and L2 getting 16vac. Advised customer to call an electrician to check out electrical issue. Dryer is working to specs but not getting the correct.
Near Georgetown, TX 78633
Al
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not washing.Confirmed the complaint through diagnostics test mode and unit motor never activated.Removed and replaced the pump and motor.Reassembled and unit tested as designed. All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 02/14/2020
DRYER AMANA NED4655EW1 "Arrived on site to install previously diagnosed part. When disassembled unit found failed drum had cut top of bulkhead in half (See SD-QuickPic) ordering bulkhead as well as associated parts in case needed. Customer wants soonest appointment possible. Office to schedule return trip.; ordrng 1 279827 (motor!dryer) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11178667 (bulkhead) and 2 W11229607 (nut)s and 1 WP3388703 (washer) and 1 WP348197 (washer) and 1 WP8541818 (box) and 1 WP8577230 (housing) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
Near Georgetown, TX 78633
James
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on site and tested operation. Customer has examples of dishes with spots and film. Found rinse aid dispenser not dispensing. Replaced dispenser and tested. Also recommended customer switch to liquid soap and use minimal amount due to having a water softener. Unit tests good. Job complete
Near Austin, TX 78747
Richard
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite for the washer not spinning properly. Installed new asker assembly and washer tested fine. Complete
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range F1-E0 error code. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78748
Kevin
Job Details: 02/14/2020
WASHER MAYTAG MVWB865GW1 "Arrived on site and inspected washer and found saved error code for overload, ran all functions in manual diagnostic and washer is spinning correctly. Per customer request demonstrated loading washer with a king sheet set, wet sheets manually and spun it out while draining and spin cycle is correct no excessive movement. Washer is operating as intended, documented service call with tech line 7727145005"
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, the temp was 411 degrees. My next 5 readings were 418, 325, 372, 329, 351 for an average of 359 degrees. The unit is operating as designed. No repairs needed at this time. Job completed. Attempted to contact customer with no answer. Contacted office DW and left message to get email address for receipt. No one available to sign for receipt."
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range handle broken off. Inspected unit and found failed trim vent. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Jacob
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for unit leaking. Tested unit. Found water dispenser drawer was spraying and leaking towards the front. Ordered part. Rescheduled with customer.. ; ordrng 1 W11318755 (drawer)
Near Pflugerville, TX 78660
Andy
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on site for dishwasher not drying dishes and not cleaning properly. Checked for error codes and found none. Ran unit in diagnostics and unit did not head and when unit drained sink backed up. Found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal aside from sink backing up. Customer will need plumber to fix plumbing issue. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
MICROWAVE ELECTROLUX EW30MC65JS3 "Arrived on site for wall oven microwave error codes and blowing fuse. Tested and inspected unit and called tech line. UI, main control, microwave hidden control and switch’s will need to be replaced to complete repairs.
Near China Spring, TX 76633
Jonathan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator making a rattling sound. Inspected unit and work area. Customer showed me where the noise was coming from (the diffuser). I’ll aced the unit in service diagnostics and ran the diffuser test. He stated that was exactly what he was hearing. I advised him this was normal after a while. However, he wanted the sound to go away. Ordering diffuser and rescheduled appt; ordrng 1 W11164593 (diffuser)"
Near Georgetown, TX 78633
James
Job Details: 02/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and found build up on inner glass of door. Verified build up is on face of glass and demonstrated to customer. Recommended getting a household kitchen degreaser to cut through the build up. Unit tests good. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete
Near Austin, TX 78701
Leonardo
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to replace front panel door. Replaced front panel test unit and unit test good job complete
Near Austin, TX 78733
Kevin
Job Details: 02/14/2020
REFRIGERATOR MAYTAG MSF25D4MDM01 "Arrived on site and inspected refrigerator and found ice buildup on the bottom of the freezer, took one picture. Inspected icemaker and cycled it and it did not overfill, and there is no evidence of it leaking, ice production is good, took one picture. Evaporator drain is not blocked but it is draining slowly, used steamer to ensure it is not over filling and causing ice at bottom of freezer. Will bring back icemaker and also replace filter housing. ; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)"
Near San Marcos, TX 78666
Robert
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite to replace parts previously ordered. Installed new refrigerator door and side UI. Tested functionality and everything is working. Complete
Near Austin, TX 78724
Scott
Job Details: 02/14/2020
WASHER MAYTAG MHW8200FW0 "Arrived on site for dispenser issues . Ran diagnostics ,nonerror codes . Did find a lot of sudsing during diagnostics wash cycles . All features are functioning properly . Recommended a stronger cleaner , washer magic . No water leaks detected at time of service . Job complete .
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
DRYER WHIRLPOOL WED7500GC0 Arrived onsite for unit not powering on. Tested unit. Found that correct voltage was not getting to unit. Checked breaker. Breaker had flipped off. Turned breaker back on. Tested unit. Unit test good. Did seek with customer about possible breaker issue. Job complete
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDPE234GPS0 "arrived on site to inspect dishwasher not dissolving detergent. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-incoming water too cold. Cleared the code and continued with testing. Unit operated as designed except the element never came on during testing. I removed the outer door panel and checked continuity to the element through the connections at the control and found the element good. Customer advised they have a water softener system in the home. I advised the customer that the control needed to be replaced and due to some rough spots on the element, it too will need to be replaced. . I am ordering the main control and heating element and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/19/20. Customer requests last call of the day. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10703867 (heater) and 1 W11305303 (CONTROL)"
Near Spring Branch, TX 78070
Noah D
Job Details: 02/14/2020
DRYER ELECTROLUX EFME617STT arrived on site to diagnose unit, upon inspection found the dryer making vibration noises, replaced ALL drum rollerS and idler pulley, put all parts back together and retested with noise still present, called Electrolux and followed along with their noise procedure, all steps taken to include sound pad, Electrolux stated that is a noise that is not disrupting the functioning or from a replaceable part. Job complete"
Near Georgetown, TX 78633
James
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and tested operation. Found all burner out of adjustment and would boil water on lowest setting. Adjusted to properly flame height. Unit tests good. Job complete
Near Elgin, TX 78621
Cliff
Job Details: 02/14/2020
RANGE GE JGBS66REK2SS Arrived on site to diagnose a range with an oven that is not operating. Found failed bacon igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Lou
Job Details: 02/14/2020
VENTHOOD KITCHENAID KHVU761RSS1 "arrived on site to install previously diagnosed and ordered part. Due to the transformer failing, I removed and replaced the transformer and tested the unit. It is operating as designed.Job completed."
Near Wimberley, TX 78676
Luis
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for no cool. Compressor making loud odd noises,pierced low side line found pressure reading +40 diagnosed faulty compressor. Removed failed compressor and installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Belton, TX 76513
James
Job Details: 02/14/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site and installed name badge. Job complete
Near Killeen, TX 76549
Al
Job Details: 02/14/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived to inspect freezer damage used repair kit to repair.All water lines were dry at the time of service.Job complete
Near , TX 78645
Lou
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher tub full of water and unit leaking. Upon further inspection, I found the customer has an osmosis system and the osmosis drain tube is connected to an extension tube at the disposal which is causing backflow into the dishwasher and the tub is full of water now. The dishwasher drain hose has a good high loop. I pressed the cancel button to drain the water out of the unit then I contacted Techline and spoke to Ed and advised of my findings. Ed advised that the osmosis drain tube will have to be re-located to the lower pee trap and not at the disposal due to siphoning issues when the osmosis tank drains. Ed provided File #7727138340 and advised Whirlpool does not cover any damages caused by the osmosis drain tube connected at the disposal. I tested the unit in diagnostics and it operated as designed. I made recommendations for use & care, as well as, detergent & rinse aid use. No water leaks observed at the end of ser
Near Dripping Springs, TX 78620
Robert
Job Details: 02/14/2020
REFRIGERATOR MAYTAG MBF2255KEW Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found that the icemaker heating element is bad. Customer accepted service and a new icemaker was installed. Tested functionality and everything is working correctly. No leaks detected. Complete.
Near Austin, TX 78728
Tyler B.
Job Details: 02/14/2020
MICROWAVE KITCHENAID KHMC1857WSS0 "Arrived to inspect unit with burn damage, found just cover was burned,
Near Austin, TX 78717
Paul
Job Details: 02/14/2020
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived onsite for a microwave that’s not heating properly. I tested the unit and found it putting out 1000 watts and working as designed. Ms stated that it was heating but she was just having trouble with one product she was trying to cook. I explained that the unit was working as designed. Call complete.
Near Hays, TX 78610
Leonardo
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found plug still on on garbage disposal. Removed plug test unit and unit draining correctly no leaks present job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
MICROWAVE MAYTAG MMV4206FZ2 Arrived onnsite and replaced parts to repair switches and restore power. Unit is now operating as designed.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found fridge unplugged and pulled out of refrigerator cabinet. Gained access to evaporator harness. Removed failed harness and installed new harness. Gained access to drain pan and removed water from drain pan. Performed diagnostics mode and tested unit operation, all tested good. No water leaks detected
Near Austin, TX 78745
Richard
Job Details: 02/14/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived onsite for the microwave not working properly. Replaced main harness and fuse ordered by previous technician. Microwave tested good with no issues. Complete
Near Leander, TX 78641
Paul
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that is not making ice form the icemaker on the door and the FC is not cold enough. I found the low side of the sealed system in 20 psi vacuum and the high side at 90 psi indicating a leak. I found the leak at the FC evaporator and the dye ran down the drain and dripped from the top of the drain tube and that’s why it was on the bottom where the compressor was. I recovered the refrigerant and replaced the FC evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to install previously ordered parts, removed console and control and blower and replaced and tested properly"
Near Dripping Springs, TX 78620
Robert
Job Details: 02/14/2020
DRYER WHIRLPOOL MED5630HW1 Arrived onsite to replace parts previously ordered. Installed new UI console. Tested unit and everything is working correctly. Complete.
Near Austin, TX 78751
Wesley
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onnsite and replaced control, Evap motor and cover. Deli control. De iced. Unit is now operating as designed. Advised customer on repair. All checks good."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived onsite and replaced control panel due to denting. Tested unit for popping complaint. Advised customer on design. Found popping form heat exchanger that is abnormally loud. Advised customer to call customer care with video evidence to determine next step.
Near Georgetown, TX 78626
Al
Job Details: 02/14/2020
DRYER WHIRLPOOL WED6620HW0 Arrived to inspect dryer not powering on.Confirmed the complaint and checked outlet and outlet checked fine.Disassembled the unit and and discovered the thermal fuse was defective.Removed and replaced and unit began operating as designed.No excessive lint buildup observed.Job complete
Near Georgetown, TX 78633
Al
Job Details: 02/14/2020
OVEN KITCHENAID KODE300ESS02 Arrived to inspect double wall oven not heating.Confirmed the complaint and called Whirlpool Tech line and spoke with CHRIS.Advised customer to consult with an electrician to fix the issue.SR#7727144576The unit had all operations except heat.Customer calling electrician to fix issues.Job complete
Near Belton, TX 76513
James
Job Details: 02/14/2020
COOKTOP KITCHENAID KGCU483VSS02 Arrived on site and found temp sensor not plugged in. Removed griddle and front console. Routed harness to griddle sensor and plugged in. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Arrived to inspect unit not cooling, found all lights and compressor running, found evap I caused with ice. Advised of defrosting and will need to return with fan, therm and harness ; ordrng 1 CNOTE (PART AUTH) and 1 WP2315539 (motor-evap) and 1 WPW10283809 (harns-wire) and 1 WPW10383615 (thermistor)"
Near Elgin, TX 78621
Cliff
Job Details: 02/14/2020
WASHER GE GTW500ASN0WS Arrived on site to diagnose a washer that will not start. Found failed lid lock assembly. Ordering replacement part..; ordrng 1 WH01X27954 (LID LOCK)
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
FREEZER WHIRLPOOL WRF555SDFZ09 "Arrived on site for refrigerator freezing in RC and frost in FC. Tested and inspected unit and found controls, damper can harness will need to be replaced to complete repairs. Found no issues with FC, found signs that door was left cracked creating frost. .; ordrng 1 W10884720 (harns-wire)"
Near Austin, TX 78727
Tyler B.
Job Details: 02/14/2020
DRYER LG DLE7200WE "Arrived to inspect unit that was taking long to dry and than was not able to power on, found power cord was installed wrong and burnt and would need replaced, was able to patch and test, found no heat on sensor cycles and heat on timed dry, indicating failed thermistor sensor will need to return ; ordrng 1 6323EL2001B (THERM) and 1 6931EL3002M (THERM) and 1 CNOTE (PART AUTHO) and 1 PT400L"
Near Austin, TX 78703
Jacob
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit not getting through cycle. Tested unit in diagnostic mode. Found no error codes. Called Techline got SR#7727141076. Found that drain hose was sitting to far down in the exit pipe. Not allowing drain motor to release to pressure needed to get the water out. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/14/2020
DRYER MAYTAG MED3500FW0 "arrived on site to inspect dryer not heating. Upon further inspection, I found that the element was bad. The metal plate in the element was badly warped and cracked. I tested the thermistors, fuse, cutoffs and all were good. I removed and replaced the element and retested and the unit is operating as designed. I cleaned the lint from the unit and recommended that the customer have a professional come and clean the vents in the home due to the amount of lint built up inside the unit. No lint observed at the end of service, job completed."
Near Austin, TX 78757
Scott
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for leaking washer . Will need 2 Nd man as units are stacked . Unable to determine where leak is combing from. Please call to set return ; ordrng 1 W11316251 and 1 W11316255 (VALDE) and 1 W11316256 (VALVE ) and 1 W11318755 (DISPENSER )
Near Austin, TX 78738
Luis
Job Details: 02/14/2020
REFRIGERATOR THERMADOR T36BB910SS/12 "Arrived on site for kit to installed to unit. Installed kit to built in refrigerator,checked door operation good in both sections."
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer screen not fitting. Upon inspection we found that the dryer chute. Was damaged internally. Replaced chute and tested screen. Everything is working properly. Complete
Near Austin, TX 78739
Kevin
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 arrived on site and found freezer lights are barely on and flickering. Replaced LED control board per service pointer and this did not have any effect. Spoke with tech line and they recommended replacing modules in freezer one by one. Began replacing LED modules and after replacing the top left and the one in the center of the ceiling lights are now on again. No water leaks from connections at time of service, job complete"
Near Woodway, TX 76712
Jonathan
Job Details: 02/14/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer that would not close. Inspected unit and work area. Found catch not working properly. Replaced catch and tested unit. Unit worked as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven display issues upon further inspection, the customer advised that the time on the display is advancing after being set and it won’t responding to touch when trying to start cooking. Customer is not connected to WiFi. I removed and replaced the console and tested. Unit is operating as designed. I provided the customer with the information to the Whirlpool Connect team- 866-333-4591 and recommended that they get the Whirlpool app on their phone then contact the connect team for assistance in connecting to WiFi on the unit in order to receive future software updates. Job completed."
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/14/2020
COOKTOP JENN-AIR JIC4736HB00 "Arrived on site to inspect induction cooktop for no power, found the buttons on the cooktop worked intermittently, ordered control and cooktop to replace, office to reschedule.; ordrng 1 W11332765 (CONTROL BOARD ) and 1 W11332766 (COOKTOP )"
Near Smithville, TX 78957
Cliff
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not drying. Found failed heating element. Replaced heater and found all is working properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Jonathan
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "(DM) Arrived on site for refrigerator water dispenser not shutting off. Inspected unit and work area. Found UI wiring harness interfering with the water dispenser pedal action. Corrected UI wiring harness position, out of the way of the water pedal action. Reassembled unit, tested unit operation all tested good. No water leaks detected."
Near Little River-Academy, TX 76554
James
Job Details: 02/14/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and installed new control. Verified operation. Unit tests good. Job complete
Near Austin, TX 78749
Richard
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT975SAHV0 Arrived onsite for the dishwasher turning on by its self. Installed new console ordered by previous technician and dishwasher tested good. Complete
Near Round Rock, TX 78681
Paul
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator that’s still having ice making and water dispensing issues. Ms stated there have not been any water dispensing issues since the door switch was replaced. Ms stated that the new ice maker that was replaced stopped making ice. I found the icemaker jammed again causing the issue. The ice maker needs to be replaced again. I called techline and spoke with Bruce SR# 7727145980. Bruce advised to replace the icemaker again and to still add a foam pad on the left RC door to make even better contact with the switch. Ordering WPW10300024 ICEMAKER and will return with the pads.; ordrng 1 WPW10300024 (ICEMAKER)
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
OVEN KITCHENAID KEBK101SSS04 "Arrived on site for oven being dead. Checked thermal fuse , and power coming in all checked normal . Checked control and UI and all connections & elements , all checked normal . Powered unit back on. Unit is now displaying and functioning . Pre heat and timer,fan all functioning . If it occurred again recommend replacing control and display . Job complete .
Near Leander, TX 78641
Tyler B.
Job Details: 02/14/2020
REFRIGERATOR LG LFC24770ST/03 "Arrived to install previously ordered parts, removed and replaced all parts, clips on cover had broken off while removing, will need cover to fix. All other operations are working properly ; ordrng 1 ACQ86325301 (COVER) and 1 CNOTE (PART AUTHO )"
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to replace ice maker for leaks, upon inspection found the icemaker provided was for the wrong model, notified parts and notified customer. Office to reschedule As soon as possible. ; ordrng 1 CNOTE (CNOTE)"
Near San Marcos, TX 78666
Robert
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found that the icemaker was not finding home position. Previous repair company had missed a leak from water inlet valve. Changed icemaker and water inlet valve.. tested unit and everything is working. No leaks detected. Complete.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG51US0DS00 "arrived on site to inspect cooktop gas leaks. Upon further inspection, the customer advised that the gas company tested the cooktop and fund all four burners leaking 1% gas. Using my liquid gas leak detector, I checked the connections under the unit and all were good. I disassembled the unit and checked all four burner connections and found the front right burner line was installed crooked. The other 3 burners connections were good. I adjusted the right front burner gas line connection ad tested it and it is good now. I tested all gas connections at the valve/manifold and found no leaks. Due to the possibility of the valves leaking due to age, I removed and replaced the manifold/valves and tested the connections for any leaks. No leaks were found. I advised the customer of my findings and repairs. No gas leaks detected at the end of service, job completed."
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 02/14/2020
DRYER MAYTAG MED6630HC0 "Arrived on site for customer complaint of unit shutting down a few minutes into the cycle on sensor settings. I tested moisture sensors in diagnostic mode, test 9, tested good, I was able to duplicate issue, I replaced control board, unit tested good."
Near Austin, TX 78737
Kevin
Job Details: 02/14/2020
OVEN JENN-AIR JJW2430DS02 "Arrived on site and inspected oven and found it has UI version 10.0 Service pointer W11251040B says it needs to be 14.0 or higher. Replaced user interface and it is now the correct software version, job complete"
Near Austin, TX 78734
David
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to diagnose refrigerator with loud noise coming from damper area. Ran diagnostic mode and tested damper and could hear gears and motor moving slow and excessively loud. Replaced control damper and retested. Unit is now much quieter and working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found rinse aid container full. Performed diagnostics mode and found control sending voltage to dispenser. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. Found wax motor activating in test mode. All tested good, no water leaks detected."
Near Hutto, TX 78634
Andy
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator noise. Could not reproduce sound. Customer showed video of noise and it it making a humming sound. Called tech line and spoke with TJ (SR# 7727143467) Made aware of stated issue and what was found. Was instructed that this is normal operations. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "arrived on site to inspect refrigerator door not closing. Upon further inspection, I found the right RC door lower hinge/cam badly damaged. I removed and replaced the right RC door and the hinge cams and tested. Door is functioning properly and sealing well. I used my heat gain to shape the door gasket to provide a good seal. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW81HEDW0 "Arrived on site for customer complaint of noise issues, found error codes F8e3 f5e2 in diagnostic mode, overflow and door lock, cleared error codes, ran test cycle, unit passed every test. Informed customer of balance bearings that make a loud noise when balancing unit.
Near Austin, TX 78752
Scott
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for dispenser not dispensing water . Checked and valves fuctioning properly . Found water tank frozen solid . Melted ice build up . Unit is now dispensing water . Turned up fresh food temp . Advised customer to make sure not to block air channels . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78731
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KSF26C4XYY04 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and got no response from icemaker. Checked unit and found ice cube stuck in ejector. Removed ice and reset unit. Retested and unit cycled and filled filed properly.
Near Leander, TX 78641
Lou
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW7300DW1 "arrived in site to install previously diagnosed and ordered part. Due to the gearcase failure, I removed and replaced the gearcase and calibrated the unit. Tested the unit in diagnostics and the unit operated as designed. I contacted the customer by phone to advise that I was finished with the repair and the unit is operating as designed and that the home is locked and secured with the key in the same place as it was found. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL KUDK03ITWH0 "Arrived on site and found ordered part is cabinet seal not door seal, remove front door panel on dishwasher and kickplate and ran a diagnostic cycle I did not see any leaking. Found drain connection on garbage disposal is shared with an ice machine, this is not recommended. If both machines are draining at the same time they may overwhelm the drain connection. Added a high drain loop two dishwasher drain hose to prevent any siphoning into dishwasher SR7727141127. Door gasket is part number W11196317"
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect unit with door not locking. Removed panel and found latch was not plugged in on yellow wire. Was able to connect and tested good
Near Austin, TX 78703
Leonardo
Job Details: 02/14/2020
DISHWASHER JENN-AIR JDTSS246GL0 Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived to inspect dishwasher not washing.Confirmed the complaint and ran diagnostics test mode and unit didn’t wash.Removed and replaced the pump and motor, dispenser and drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service Customer satisfied.Job complete.Also SD pics of closing documents."
Near Austin, TX 78734
Brandon
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for customer complaint of control on range not working, found power supply issue, instructed customer to contact electrician"
Near Wimberley, TX 78676
Luis
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Pierced low side line,pressure reading -20 diagnosed a leak in the system,replaced the compressor and evaporator,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Temple, TX 76501
Jonathan
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher that won’t dissolve a pod. Inspected unit and work area. Placed in in-service diagnostics and found F5 E1 (door stuck open), F4 E3 (wash motor not running), and F1E2 (Control Software issue) error codes. Tested unit in an auto test and unit would not start motor. When trying to drain it would not drain as well. Tested resistance to drain pump and found 41.07 ohms going to drain pump (within range) from connector at control. Tested resistance going to the motor and found it open. Replaced both control and pump and motor and tested unit. Unit worked as designed."
Near Lakeway, TX 78734
David
Job Details: 02/14/2020
OVEN WHIRLPOOL JMW2427DS03 Arrived on site to diagnose oven that appeared to be over temp and burning food. Performed diagnostics and temp checked. Measured resistance on temp sensor and found resistance out of range. Replaced sensor and performed calibration. Was able to lock in temps and match settings. All is now working as designed. Call complete.
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
COOKTOP JENN-AIR JDS9860AAP "Arrived on site for flame coming out of bottom of burner head . Found head rusted out . Replaced head . Unit is fuctioning properly . No gas leaks detected at time of service .
Near Spicewood, TX 78669
Brandon
Job Details: 02/14/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived on site for customer complaint of left front burner not working, found cracked burner head, ordering burner head. ordrng 1 CNOTE (PARTS RESEARCH ) and 1 WPW10406878 (burnr-head)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
RANGE AMANA AER6303MFS2 "Arrived on site for oven light not coming on when opening door. Inspected unit and work area. Found no door switch for light. Checked wiring diagram and found unit does not come with door switch. Called Whirlpool tech support and spoke with Austin. He confirmed oven light will not come on when door is opened, only turning light on at control. (SR# 7726139125)."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit powered off and pulled out of refrigerator cabinet. Gained access to the evaporator. Removed old thermistor and fan assembly, installed new parts. Gained access to the drip pan and removed water from the drip pan. Cleaned coils under the fridge and vacuumed them out. Reinstalled kick plate. Ran diagnostics mode and tested unit operations, all tested good."
Near Andice, TX 78628
Jonathan
Job Details: 02/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven intermittently loosing display. Inspected unit and work area. Performed diagnostics mode and checked fault codes, fault code F6E4. Called Whirlpool tech support spoke with Robert (SR #7727139125) Connect unit to WiFi to get most recent update, that should correct failure. Assisted customer with getting unit setup on WiFi. Unit has been connected to WiFi, advised customer to accept updates on the whirlpool app to insure unit is updating. Deleted error code F6E4. Tested unit operations, all tested good."
Near Austin, TX 78738
Luis
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for defrost Issues. Per tech support faulty ui control,removed faulty ui,installed a new ui control ran diagnostics all test passed.
Near Austin, TX 78738
Brandon
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint of unit making noise, they went out of town and came back and the noise was gone. I put unit into diagnostic mode, no error code, all tests and functions passed, no noises, instructed customer to run cleaning cycle,
Near Austin, TX 78759
Scott
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for no ice . Found ice maker fuctioning properly . Did find rails are not opening correctly some times when closing door would make contact on switch but not fully depress enough to actuate IM . Ordering rails and switch . No water leaks detected at time of service . Please call to set return.; ordrng 1 W10847849 (DOOR SWITCH ) and 2 WP13055901 (slide)s
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER MAYTAG MHW6000AW0 Arrived onsite to replace parts previously ordered. Installed new bellow. Tested functionality. Door is now closing better. Complete
Near Austin, TX 78728
Wesley
Job Details: 02/14/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and replaced caps. Unit is now operating as designed and without rust.
Near Temple, TX 76502
Jonathan
Job Details: 02/14/2020
REFRIGERATOR KENMORE 596.765235 "Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested unit trying to jumper the icemaker and icemaker would not move. Tested voltage frm control and found it good. Ordering ice maker..; ordrng 1 4317943 (icemaker only)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for no heat, upon inspection found a open thermal cutoff and open element, replaced both and retested, heat was returned and no problems found. Job complete"