Arrived on site for dishwasher wall oven not turning on. Upon arrival confirmed issue. Found stable 240 connection but found charring and damage on ACU as well as charring on thermal fuse. After replacing thermal fuse and ACU I also inspected main harness at terminal and found all wires nuts loose. Tightened down all connections and found full oven functions restored as designed. Call complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. After further testing I found element asm had failed and broke cutoff fuse when element burnt up. Replaced element/cutoff asm and reassembled and tested dryer. Found unit heating as designed. Also located exhaust for dryer outside and found clog. Informed customer they would need a dryer vent cleaning prior to using the dryer and to prevent any further wear. Call complete

"Arrived on site to test unit for dishwasher not starting, tested unit found start button and others on console a not responsive, cant put unit into diagnostics, a console will be needed , ordering console; ordrng 1 W10813131 (Console)"

Arrived on site for wall oven getting hot on exterior of unit. Upon arrival customer stated unit was releasing a lot of heat from underneath unit. Upon further inspection (45minute bake cycle) I found unit exhaust functioning and releasing heat from under cen5 as designed. Documented findings with techline Sr#773389919 Techline stated that due to how exhaust is built into unit its normal to feel high heat from exhaust. Unit functioning as designed. Call complete

"Arrived on site to test unit for basket wobble, tested unit found basket has separated in two on the bottom, will need new basket to fix issue, customer want new unit, stated to customer if parts are available I have to fix it, provided customer with whirlpool customer service number, called tech line and presented my findings, was authorized to proceed with repair, SR#7733898682, ordering basket office to reschedule ; ordrng 1 W10554251 (Basket)"

"Arrived on site for light issues. Diagnosed a defective led module,per service pointer installed updated led modules. Autho S84638"

Arrived onsite and found customer testimony to indicate control symptoms because sometimes the dishwasher would work and other times it would not. Attempted to drill out the stripped screw unsuccessfully for 10 minutes. Ordering the panel and inner door so that the door can be rebuilt as the door will need to be bent and damaged to separate them. Office to reschedule. ; ordrng 1 W11461694 (Panel) and 1 W11559689 (Inner door)

Arrived on site for Asher needing previously diagnosed gearcase and cap. Upon arrival reconfirmed issue and installed both required parts. Reassembled and tested unit. Found no leaks and washer now functioning as designed with no noise. Call complete

Arrived onsite for not drying. Upon arrival test unit with vent test kit and tested poor. Also checked blower and found lots of lint in housing. Thermal fuse is good. Found fractured element. Also noticed unit did not have feet and was sitting directly onto the floor. Ordering element and 4 feet. Office to reschedule ; ordrng 1 WP3387747 (Element) and 4 49621 (Foot)s

"Arrived to inspect door issue. I found the mullion was incorrectly molded and causing the bottom of the door to not be able to seal. I applied a straight edge to the lower mullion to lower front metal border section and found nearly a 1/4 gap. The top left hinge was bent and the metal backer and outer skin were deformed. I contacted the mfg tech line, tech JR and advised of my findings. File# 7733901022 Due to the issues of the mullion and upper left hinge, the unit has been put in for replacement. No leaks observed during service."

Arrived onsite for fridge is not cooling condensation in fridge on back wall - control light went out to set temp. Upon arrival inspected unit. Found the drain pan is clogged and causing sheet of ice to block air flow to RC. Also temp control on front assembly housing is out. Freezer will need to be thawed out naturally and towels available for the melted ice. Part needs to get researched. Office to reschedule ; O-emld tckt

"Arrived to inspect noise. I found the CX was using after-market filters and they would pop the filter door open. I was able to adjust the housing to get it to stay closed and the CX will replace the filter with a factory authorized unit if the issue persists. No leaks observed during service.

Arrived on site to test unit for unit not drying correctly. Found and heating element. Will replace element ; ordrng 1 W10703867 (Heater)

"Arrived on site to replace icemaker and UI/control kit from previous diagnosis. Found no issues with ice maker as it was responding to diagnostics. Ice maker thermistor was in range, took reading from dispenser UI j10-1 to j10 Temps were correct in FC, RC and ice compartment. Thermistors were all in range. Water dispensing to ice maker properly. Replaced control/ui. If issues persist with ice maker recommend temp monitor. Job complete."

"Arrived onsite for SAFETY MW arced from the right side and had a burning odor present + tripped breaker and making odd noise. Upon arrival tested unit and found buzzing sound coming from high voltage parts. Found diode blown. Need to replace high voltage parts magnetron, diode, and capacitor. Call Safety team with findings. During conversation with SAFTEY, I was asked if unit is on dedicated circuit and unit is not it is in same circuit as range. Safety said that microwave must be on circuit of its own. SAFTEY has agreed that if customer calls electrician to connect Microwave on its own circuit, then they will cover the repair.

"Arrived to instal previously diagnosed and ordered parts. I removed the diverter assy and installed the replacement. I tested the unit and it operated as designed.

"Arrived onsite for Icemaker makes loud noise and is not making any ICE . Upon arrival found that the ice maker is not making noise ,it is the compressor.found the back cover crushed and inspected compressor and found the rear left and right mounts are not secured and the compressor is tilted forward. Called techline and tech recommends Replacement of compressor due to mounts being bent/ broken and for realignment of refrigerant lines. After push the compressor, the noise is now intermittent. Tech gave SR#7733899103 . SW will be ordering parts. Office to reschedule ; ordrng 1 WPW10496649 (Water tube)"

"Arrived on site to install previously diagnosed parts. Removed old parts and installed new ones. Tested all burners after reassembling to make sure everything was working. Unit is operating as designed no leaks observed during service, Job completed."

Arrived on site to replace previously ordered parts for cooktop. Noted orifice holder didn't come with new lines and lines are needed. Ordering lines for center burner and office to set return appointment. ; ordrng 1 W10566296 (Line) and 1 W10566297 (Line)

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented at the bottom right and left corners (photos). I advised the customer that the part would be ordered and our office would contact when the part arrived to schedule return service. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I am ordering the outer door panel in SS. Office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11416371 (Outer door panel)"

"Arrived on site to install previously diagnosed parts, installed new control and new FC fan motor harness. Unit should operate as normal. No leaks observed during service, job completed."

Arrived on site for dishwasher not functioning. I inspected the unit and work area. I found the dishwasher console display leds messed up. I gained access to the UI control and found it corroded. I was able to get the unit into diagnostics and tested all components. I am ordering the UI control reschedule; ordrng 1 W11505225 (UI control)

Arrived on site to diagnose a microwave with vent fan making unusual noise. Tested unit and all parts are functional.

Arrived on site to diagnose a range that is not controlling temps. Found relay in control sticking and causing runaway temps. Control will need to be replaced to complete repairs and office to set return appointment; ordrng 1 W11256088 (Control)

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found auger motor frozen over and removed ice and replaced motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service .

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297709 (Ui)

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found relay used to test compressor wasn't good causing misdiagnosed compressor. Installed new relay from personal stock and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose a refrigerator that is not cooling properly. Checked unit for uv dye and dye didn't get into system due to either faulty compressor or bad drier. Compressor also making unusual noise. Compressor, drier, and rc evap all to be replaced to complete repairs. Office to set return appointment for 3 hours.; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Coupling)"

Arrived on site to replace previously ordered parts for dryer. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site for refrigerator, RC not cooling. Inspected unit and work area. Found defrost issue. Gained access to control and jumped heating circuit. Gained access to evaporator and traced voltage to heater. Will need to replace defrost heater. Schedule return for Thursday the 23rd. ; ordrng 1 WR51X10055 (Defrost heater)"

Arrived on site for oven not maintaining temperature. Inspected unit and work area. Performed temperature test and on test if no repair is needed. Performed temperature test on 350? and recorded the first 5 cycles. Found average temperature at 350?. Canceled cycle and checked temperature at 425? and found unit preheated as designed. Spoke with customer on user care guide.

"Arrived on site to install previous diagnosed parts. Installed spring and coupler. Assembled unit and tested operation. All tested good, no water leaks detected during service."

"Arrived on site for fridge not making ice . Ran all diagnostics checks . IM is harvesting . Found valve failed . Checked and heater harness is in good shape . Ordering water valve. No water leaks detected at time of service. Call to set return ; ordrng 1 W11535162 (Valve)"

"Arrived on site for dishwasher not starting or operating. Inspected unit and work area. Performed diagnostics mode, no error codes. Found when unit went to fill in test mode control powered off. Ran normal cycle and found control lights flashing on and off. Gained access to control"

Arrived on site for cooktop with broken warmer knob. On arrival confirmed issue and found multiple cracks. FouNd Integrity of switch still intact. Couldnt pinpoint cause of failure and will need findings reported to techline on how to proceed. ; ordrng 1 Cnote (Need techline call from tg on following business day)

"Arrived on site for dishwasher rework. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found error F7-E1 heating circuit interrupted. Ran test cycle and found all components operating. Removed unit and element, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."

Arrived on site for a washing machine knocking around when in spin and throwing a UE error. I put the unit into diagnostics mode and only found stored error code UE for unbalance error. I then tested the spin and agitate and found they ran as designed. I tested the suspension and found it bouncing like a ball. This indicates bad suspension rods. I gained access to the bottom of the unit and found it good. I am ordering the other three suspension rods and will return with the one on hand to install. Office to reschedule; ordrng 3 DC97-05280W (Suspension)s

Arrived on site to install previous diagnosed part. Removed damaged badge and installed new. Tested operation and found unit working as designed. Job completed.

"Arrived on site for refrigerator not cooling. Upon arrival I confirmed issue and upon further inspection found signs of heavy defrost issue in fc extending past cover. Found following results from thermistors based on temps (actual) on arrival: 675k(c thermistor), 192k (fc thermistor), under (-20 buried in ice) 47k (defrost thermistor). Found all other functions of unit functioning within specs except ACU not reading proper temps in unit and not entering defrost mode in normal operation. Will need office to reschedule once availability of part/s is known. And customer will unplugged unit until repairs are completed to allow unit to defrost thoroughly; ordrng 1 W11321508 (Hv control)"

"Arrived on site to install previous diagnosed part. Uninstalled unit and removed heater, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."

"Arrived on site for a refrigerator that was leaking water and getting condensation from the dispenser. Upon arrival I found condensation right by the ice door, and I found the ice door not fully closed. I gained access to the inside of the dispenser assembly and found significant corrosion. In order to repair the unit it will need a new dispenser assembly, ice door, and ice door motor. ; ordrng 1 EAU59551204 (Ice Door Motor)"

"Arrived on site for refrigerator with dim lights and butter tray gasket falling off. Inspected unit and work area. Removed butter tray and added Whirlpool adhesive to gasket and reinstalled. Removed all failed LED modules and installed new. Found all modules working and gasket correct. Job completed, no water leaks detected during service. Spoke with customer on service pointer and service performed."

"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on but had no cool at all. I gained access to the back of the unit and found the start device would click on and off, and the compressor would not run. I checked amp draw at the start device and found it would ramp to 19 and then cut out. I then ohmd out the windings and found them good per WP tech sheet. This indicates a bad start device. Due to the wrong unit being on file I will need to order the correct part. Office to reschedule. ; ordrng 1 WPW10189190 (Start Device) and 1 WPW10662129 (Capacitor)"

"Arrived on site and inspected refrigerator and found frozen drink items on the top shelf. Interior of house is 90 degrees. A gallon of milk is partially frozen, took pictures. Observed damper closed and then open. Replaced thermistor and in service test seven changed it from 6 to 3 making fresh food section 3? warmer overall reported to techline 7733893900, job complete"

Arrived on site to test unit for console not connecting to Wi-Fi. Found bad console ordering console office to reschedule ; ordrng 1 W11600370 (Console)

"Arrived on site and found saved error codes F9E4, F5E1, ran diagnostic cycle and found dishwasher filled and wash motor is running but water movement from lower spray arm looks weak. Sound lower spray arm is not secured in place, after resetting it took another video and water movement is stronger. Also recommend to homeowner that water be run at the kitchen sink until it is at its hottest before starting dishwasher to get best wash results. Also recommended running a machine cleaner like washer magic to remove any sediment or buildup that could be effecting wash performance, job complete."

Arrived on site to test replace sump but couldnt take unit out due to unit stuck due to tile and counter. Advised customer to get unit out and accessible for us to work on it she will call back when unit is out. ; O-emld tckt

"Arrived on site and inspected ice machine, parts previously ordered did not arrive. Found ice machine is an exterior covered pool deck. Took one picture to assist routing and timing of service call. D

Arrived on site to test unit for doer opening when unit is heating. Called Techline and per Techline after testing we need to replace switches. Office to Reschedule File#7733890174; ordrng 3 W11397156 (Switches)s and 1 W11580028 (Switch) and 1 W11444621 (Gear assembly)

"Arrived on site and inspected refrigerator and found water on the bottom of the fresh fruit section. Inspected fresh food evaporator drain and found it is not blocked or clogged. Removed rear tower and found water is condensating from Gasket where ice box attaches to rear bulkhead, Service pointer for adapter replacement/upgrade may be helpful, management will review call. Multiple pictures uploaded to KB/service management"

Arrived onsite for dishwasher not cleaning dishes properly and not dispensing rinse aid. Upon arrival customer stated rinse aid has been at same level for months and it is used daily. Put in diagnostics and unit would error out with PC error. Spoke to SW for troubleshooting. Found wash motor not functioning properly. Unit will need main control wash motor and dispenser. SW will attach parts. Office to reschedule will need AUTHO.; ordrng 1 NeedAUTHO (Need AUTHO)

"Arrived on site and inspected water and found it will not enter a diagnostic cycle. Set washer to run on quickwash and it filled with water and started agitating, after several minutes it gave an F 11 error code. at minimum motor control would need to be replaced motor contro likely control panel and control board would also need to be replace because it will not enter diagnostics.

"Arrived onsite for damaged filter housing. Unit in warranty, provided POP. Upon arrival customer stated that after changing filter the unit started leaking. Upon arrival inspected filter housing and found no issues. Did find that when water was being dispensed the dispenser would leak from above. Disassembled dispenser housing. Found water tube failed and water would squirt from a fold in the tube. Will need to order dispenser water tube. Tech will need a string/wire to fish the new tube through the door. Office to reschedule ; ordrng 1 WPW10386778 (Water tube) and 1 WP2300868 (Fitting) and 1 WP2198677 (Fitting)"

"Arrived on site and inspected refrigerator and found freezer temperature is showing 25? when set at -6?. Took pictures. Unit likely has a slow leak on the seal system. Refrigerator should be referred to an LG certified company sealed system parts would be covered, job complete."

Arrived on site to install previously diagnosed parts. We gained access to the back of the unit and replaced the regulator. We used our gas leak detector and found small traces of gas coming from the orifices when not in use still. We were also able to use a lighter above the burner head and see the gas spit out while not in use. We were also able to replicate it when the gas line was shut off at the wall. The customer stated it will typically do this for a day to a day and a half after the gas is turned off. Upon further inspection I found the left side manifold had a stripped screw stuck in the valve. Reordering the left manifold to install. I called techline and spoke to Travis and received SR# 773388828 Travis stated the customer had to check gas pressure at the wall coming into the unit before any further action is taken at the wall. The customer called the gas company while on site and we will need to be on site in order to pull out the range for service. The office will need to contact the customer to coordinate and install. Well will also need a two hour job with two technicians. ; ordrng 1 W11333175 (Left Side Manifold) and 1 W11333176 (Right Side Manifold)

"Arrived on site for dryer control show to check filter. Inspected unit and work area. Performed air flow test and found good air flow (green light). Performed diagnostics mode and checked fault codes, found none stored. Found vent is longer than recommended according to user care guide( pg 17). Found unit operating as designed. Spoke with customer on air flow and user care guide."

"Arrived on site to test unit for smoking. Found wash basket not sitting even and rubbing on outer tub when spinning. Also found bellow was damaged from rubbing. Also found drain pump rusted and signs of water dripping on pump. Dispenser leaking and suspension needs replaced. Would need front tub, rear tub with bearing and seal, drain pump, below, dispenser, suspension, and wash basket. Would need 2hr and 2man for repair. Not confident repair would hold. ; O-emld tckt"

"Arrived on site and inspected refrigerator and customer has a temperature logger showing it dropping below 33?. Customer is aware that refrigerator has a thermistor and a damper that is responsible for regulating fresh food temperature. customer will continue to monitor refrigerator for correct operation, job complete"

"Arrived onsite for Washer drum out of place states plastic rim looks shredded. Upon arrival unit is not connected to or near water connections. ran diagnostics and got F5-E1 lid switch, F7-E1 basket speed sensor fault. Inspected unit and found both rear suspension rods disconnected from outer tub. The suspension bushing were broken off. Reinstalled tub with current suspension to be able to test spin cycle. Test spin and the basket wobbles violently. Need to replace suspension, gear-case, tub ring, ring adapter both rear hinges; ordrng 2 W10461176 (Hinge)s and 1 W11222084 (Ring adapter) and 1 W11261590 (Gearcase)"

"Arrived on site and inspected dryer and found Laura wheel is broken again. Replaced it again, send pictures to KB/service management again. Reported replacing blower wheel twice within 90 days 7733887554"

ordrng 1 W11109595 (Motor evap harness)

"Arrived on site for dryer not heating . Checked element ,fuses, thermostats. All checked normal. Cleaned a bunch of lint out of dryer . Found outlet is dropping a leg . Checked voltage at terminal block , if plug is moved slightly unit will have full voltage . Recommended customer have electrician look at outlet .

"Arrived on site to test unit for squeaking noise, customer stated that ice has been getting thin also, reviewing customer videos was able to pin point noise to recirculation pump, called tech line and presented my findings, was advised to follow service pointer W11623132, ordering new pump, OFFICE TO MAKE SURE THE MANUFACTURE DATE IS NOT BELOW APRIL OF 2022, also reservoir drain pump was making a high-pitched sound as well and will need to be replaced. Sr#7733894092 office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542867 (Recirculation pump)"

Arrived on site for for front right lid not secure to cabniet . Found lock missing . Replaced lock . Top of dryer is now secure . No lint build up at time of service. Job complete

"Arrived on site to test unit for no heat, tested unit found shorted heating element and cutoffs, will need element and thermal cutoffs to complete job ; ordrng 1 WP3387747 (Heater)"

Arrived onsite for to diagnose ice machine that wont drain. Upon inspection I found that the external pump had failed. I installed new pump and tested unit and found unit operating as designed. No leaks.

"Arrived on site for no ice and water. Found filter not secured installed filter adjusted housing tested water dispenser passed,ohmed fill tube heater reading open ordering filter door and fill tube. ; ordrng 1 W11596134 (Fill tube) and 1 W11347069 (Filter door)"

Arrived onsite for refrigerator not cooling. Upon inspection I found that the defrost thermistor was in the right place. I also leveled unit causing doors not to seal properly. I removed ice as well. Job complete

"Arrived on site for ice and cooling complaint. Found some ice in bin,removed deli drawer found fresh food evaporator incased in ice. Unit will need new thermistor assembly and per service pointer drain kit. ; ordrng 1 W11457241 (Drip pan)"

"Arrived onsite for range oven not working. Upon inspection I found that the oven was working properly, it was due to user error. Job complete"

"Arrived on site for cooling complaint in freezer section removed evaporator cover good frost formation on evaporator,found while in freezer section unit would stop cooling then start again,found deli control unresponsive removed control found corroded harness. Diagnosed unit will need a new main control,deli door and deli ui. Customer requesting to purchase bin and freezer drawer. ; ordrng 1 W11026416 (Bin ff) and 1 W11387048 (Frzr drawer) and 1 W10815669 (Deli door), states that autho needed"

Arrived onsite to diag leaking DW. Upon inspection I found that the tub seal what not installed properly. See pix. I tested unit and found unit operating as designed. Job complete.

"Arrived on site to inspect washer not spinning out the clothes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1 & F7E Cleared the codes and manually tested the unit. I tested spin & agitate and neither functioned. I tested the dr pump and it failed to come on. Tilted the unit back and found the drain pump harness hanging down next to the pump (photo). Found the harness was damaged. I spliced the harness and attached two connectors and retested and the unit is operating as designed. I could hear the cam making a running noise. I am ordering the lower harness and cam Returning tech will need to replace the lower harness and cam upon return and possibly re-level the unit. No water leaks observed during service.; ordrng 1 W11545744 (Lower harness)"

Arrive on site to diagnose the dryer with no heat. Upon inspection I found that the timer and gone bad also the heating amendment separated. installed new hearting element and timer and tested unit and found unit operating as designed.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 & RC=4 Placed the unit in diagnostics and tested voltage to the element and it was 123V. Tested voltage DC to the thermistor and got 01VDC. Checked the thermistor and its showing 13kohms. All check good. I found the suction line crimped. I contacted techline and spoke to Kurt and advised of the complaint, my findings and previous repairs. Kurt had me check the compressor and found .78amps. Compressor was hot but I could leave my hand on it and the lines were room temp. Kurt advised that with the test completed it appears that the unit is low in refrigerant. Kurt recommended a sealed system repair and provided. I advised the office of the recommendation and office will order parts for the R600 system. Also, I found the back right rear wheel is missing the axle clip. I am ordering the clips and office to schedule return service. No water leaks observed during service.; ordrng 1 W11476984 (Axle clips)"

Arrived onsite for to install properly diagnosed part. Upon arrival I installed new IM. And adjusted unit chassis to with the doors sealing. Unit operating as designed. Job complete.

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Needing ice maker to fix issue. Office to reschedule. ; ordrng 1 W11284458 (Ice maker)

Arrived onsite to install previously designed pats. Upon arrival I installed new spray arm base solenoid and motor. tested unit and found unit operating as designed.

"Arrived on site to test unit for not completing cycles. Found hot water valve not opening. Also found drain pump is seized. Recommend replacing control, valves and drain pump. Need autho for parts. Office to reschedule. ; ordrng 1 W11158805 (Valves) and 1 W10480101 (Control)"

Arrived onsite for NOT MAKING ICE. Upon arrival removed ice bin and inspected icemaker. Found ice cubes that were stuck at top of ice bin. Removed the ice cubes and test the unit by hitting the reset button. Watched unit harvest. No leaks present at this time. Job complete

Arrived onsite for refrigerator not cooling. Upon arrival put unit in diagnostics and tested compressor. Could hear fans and compressor running but but not cooling. Called tech line for assistance. Provided SR#77338863 Ran test and confirmed unit has sealed system failure. Tech recommended Running with nitrogen at 150 psi to try and pinpoint leak if possible. Tried power cycling unit but did not change anything. Will need to order complete Sealed system repair for unit. No ETA on compressor or evaporator. Will need 3-4 hrs and senior technician. Office to reschedule. Customer will be reaching out to supplier being that unit is brand new. ; ordrng 1 W11328338 (Compressor) and 1 W11247676 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen)

Arrived on site. Found all doors and handles rusted replaced doors and handles.

Arrived on site and inspected refrigerator and found Ice bin is frozen in place. Been cannot be removed in order to disassemble/replace icemaker. Refrigerator will need to be defrosted. Customer is aware of defrost instructions and has signed the defrost waiver.; O-emld tckt

"Arrived onsite to install previously diagnosed parts. Installed outer tub,drain filter with screw, inner basket, and drain pump. Calibrated unit. Test unit. Unit operates as designed. No leaks present at this time. Job complete"

"Arrived on site for washer receiving power but not starting. I inspected the unit and work area. I found fault codes F6e3 F6E2 UI to control communication error. I cleared the codes and ran a diagnostics cycle, I found the unit working as designed. I ran a small load in normal and the unit failed and threw error code F6E

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed console and UI and tested. The unit operated as designed and no leaks were observed during service.

"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I found fault codes for basket speed, and off balance load. I gained access to the gear case and found the capacitor leaking. I tested the motor windings and found it in good condition. I am ordering the capacitor to complete the repair; ordrng 1 W11428524 (Capacitor)"

Arrived on site for a refrigerator frosting over in the back. I checked temps and found the unit at 38?F. I gained access to the evap and found significant ice build up. I then ohmd out the thermistor and found it read 7k which is significantly off. This indicates a bad thermistor. I thawed the ice with my steamer and replaced the thermistor. The unit is now as designed. Call complete.

"Arrived on site for oven beeping, time getting reset, and panel being unresponsive at times. I inspected the unit and work area. I found fault code f2e1 stuck key. I found the keep warm button not responding. I set the time and the unit reset its self. I am ordering a new control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W10894098 (Control)"

Arrived on site for dryer makin rattling noises at start of cycle as well as through cycle at random. Upon arrival confirmed issue. Isolated sound down to motor. Friction/sound dampener gasket on front of motor failing and causing unit to shutter intermittently and noise to occur. I replaced motor then reassembled and tested dryer. Found sound no longer present. Call complete

Arrived on site for dishwasher making a loud noise. I inspected the unit and work area. I found no fault codes. I ran a diagnostics cycle and found the washer motor making the noise. I am ordering the pump and motor assembly. The office will reschedule when we have eta on the part.; ordrng 1 W11416362 (Pump and motor)

"Arrived on site for refrigerator not cooling properly in fc as well as making noise. Upon arrival confirmed cooling complaint but found no noise. Customer had defrosted unit prior to arrival but provided video of ice build up+sound. Symptoms indicated cooling/defrost issue. Found no air leaks through gaskets or drain lines. Found temps on arrival at 10/40(actual) while being set at 5&3 Found following results of thermistors: Rc thermistor), 199k(Fc thermistor), 20k(fc evap thermistor), 6k(rc evap thermistor). Found evidence of sealed system failure as well as electrical failure within unit but couldnt pinpoint exact causes of failures. Reported findings to customer.

"Arrived on site for washing machine not draining. I inspected the unit and work area. I cleared the water from the washing machine. I found the drain pump shorted and the lid latch not unlocking. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part. I spoke to the customer about the control being an expart, and taking approximately a month to get. Customer stated she has had issues with the unit from day one. ; ordrng 1 W11419171 (Control)"

"Arrived on site for a dryer throwing an F6E2 error code for UI and control miscommunication. Upon arrival the customer stated the unit has now been completely unresponsive. I tested the unit and found it would immediately throw the F6E2 code. I was able to put the unit into diagnostics mode and found the error code was still thrown on the diagnostics screen. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and UI to check voltage going to the UI. I found good voltage indicating a bad UI. I informed the customer of my findings, and I let him know it was a UI failure but there is still a possibility the control will need to be replaced too. Due to this I gave him two different part I installed the UI and then tested the unit. I found the unit working as designed.

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new CNTRL-ELEC, tested unit and found no change. I called techline I told him of my finding and he recommended that I do the switch again. I am ordering all door switches office to reschedule.Tavice sr# 7733888135; ordrng 2 W11289496 (Rc SWITCH)s and 1 W11291142 (Fc switch) and 1 W11215631 (Floor with panty switches)"

"Arrived on site for a refrigerator not cooling. Upon arrival both compartments were above 70?F. I found the compressor not running at all. I checked voltage going to the inverter box at the orange and brown wires, and was receiving a good 120VAC. I then checked voltage to the inverter at the red and white wire, and I was getting a good 5VAC. This indicates a bad inverter. I installed the new inverter box and the compressor began running. I waited until the unit began to cool. The unit is now working as designed. Call complete."

Arrived on site to test unit for unit leaking. Found tub gasket broken. Replaced tub gasket test unit and unit test good no leaks present job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor Test unit and unit test good job complete.

"Arrived onsite for ice machine not draining properly. Upon arrival tested unit. Found pump not activating properly and only staying on for a few seconds leaving standing water in the bin. Pump is external to unit

Arrived on site replace compressor from previous diagnosis. Replaced compressor and found condenser had leak. Cut condenser at leak and soldered a coupler in. System held nitrogen at 135psi for 20mins. Charged system to specs and ideal frost pattern developing on evap. No leaks detected. Job complete.