Service History 591

Near Austin, TX 78757
Andy
Job Details: 03/30/2020
REFRIGERATOR AMANA MRT118FFFM01 Arrived on site for refrigerator not cooling. Preformed temperature test in FC and found at 35° performance temperature test in RC and found at 44° checked evaporator and found no frost pattern and ice on right hand side. Checked amp draw and found at 0.60 did SS pre check and will need SS repair. Also will need to replace foam for evaporator cover. Office to schedule return trip. SS repair 2 hour job ..; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (RUN CARD ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10919804 (duct-air) and 1 W11092625 (compressor)
Near Buda, TX 78610
Richard
Job Details: 03/30/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F03 E01 which is a water level sensor error. Found that the hose and air trap had slight debris inside. Replaced air trap and hose. Washer tested ok. But did notice that the drain pump is not working properly. Ordering parts office to reschedule ; ordrng 1 WPW10605427 (pump-water)
Near Austin, TX 78717
Tyler B.
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived to inspect unit with spinningnissues and dispenser issues found dispenser not draining, cleaned and still was not clearing. Will need drawer to fix, found basket hard sways in spins, and will need a basket and gearcase to correct. .; ordrng 1 CNOTE (RS) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11127356 (drawer)"
Near Austin, TX 78721
Jacob
Job Details: 03/30/2020
WASHER MAYTAG MHW8200FW0 Arrived onsite for unit not dispensing soap or bleach into wash cycle. Looked at unit. Found that unit is double stacked. Need 2MAN and 2HR. Rescheduled with customer.ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR)
Near Austin, TX 78738
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KBSD508ESS00 "Arrived on site for dispenser issue. Found 3 out of 4 buttons on dispenser not responsive,tested water and ice on dispenser working,diagnosed a defective dispenser control,part shows not ugh vendors. ; ordrng 1 1 WPW10151236 (DISPENSER CONTROL)"
Near The Hills, TX 78738
Luis
Job Details: 03/30/2020
REFRIGERATOR KENMORE NOTAVAILABLE Arrived on site for defective damper. Installed a new diffuser powered unit on tested new diffuser working.
Near Georgetown, TX 78628
Lou
Job Details: 03/30/2020
DRYER WHIRLPOOL WED75HEFW0 "arrived on site to install previously diagnosed and ordered parts. Due to wire shorting out and melting the terminal block, I removed and replaced the terminal block and the red wire on the main harness and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78724
Jacob
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for ice maker spilling water. Tested unit. Found that ice maker was frozen over. Replaced ice maker and both control boards. Tested unit. Unit test good. No leaks at this time. Job complete
Near Waco, TX 76711
Jonathan
Job Details: 03/30/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer that is not heating. Inspected unit and work area. Tested unit and found no heat. Tested voltage coming to unit and found good voltage. Removed front panel and tested thermal fuse, high limit thermostat, thermal cut off, heating element, and thermistor. All checked good. Checked voltage at heater relay when unit was running and found no voltage coming from the control. Replaced control and tested unit. Unit flashed L2. Placed unit is service diagnostics and found an F4 E4 (L2 line voltage error). I called Techline and spoke to Kathy SR 7727472676. She had me run several checks and advised the problem was with the centrifugal switch and advised to replace the motor. Blower wheel was seized onto the motor. So I replaced both blower wheel and motor. Tested unit and unit still had an L2 issue. I called back and spoke to Ed (same SR #). He had me run a few other tests and advised the issue was with the harness. Ordering harness and will ret
Near New Braunfels, TX 78132
Leonardo
Job Details: 03/30/2020
RANGE JENN-AIR JDS1750EP0 Arrived on site to test unit for unit not getting to temp. Test unit and found bad bake element. Replaced element test unit and unit getting to 350 job complete.
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher with no water coming into the unit. Upon further inspection, placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. Advanced through diagnostics and the drain pump & element operated as designed. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Red Rock, TX 78662
Richard
Job Details: 03/30/2020
WASHER WHIRLPOOL CET9100GQ0 Arrived onsite for the washer not working. Program washer to free mode and dryer works good but washer will not turn on at all. There were no error code presents
Near Austin, TX 78754
Jacob
Job Details: 03/30/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for front left and right burner not turning on fast enough. Tested unit. When bake is on. It does not let the top 2 front pilots turn on quick enough. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head) and 1 WPW10602001 (valve-gas)
Near Meadowlakes, TX 78654
James
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site and found customer has thawed unit. Inspected bimetal and connections to heater. Found all to be good and heater tests good. Tested bi metal and found to be functioning properly. Set unit to basic defrost. Instructed customer that the unit will need to stay in a state of failure is the issue returns. Job complete
Near Austin, TX 78732
David
Job Details: 03/30/2020
DISHWASHER WHIRLPOOL MDB8959SBS3 "Arrived on site to diagnose a dishwasher that was not filling and also had a leak underneath. Performed diagnostic on unit and found 4 errors present, F6E4 Float switch open,F6E6 water too cold, f10e1 electrical dispenser problem, F7E1 no heat. Found both the issues and leak coming from the float switch area. Customer said it had leaked around there before and they could clean it and stop leak. Hat is not contacting switch and leaking from gasket. Ordering float switch assembly parts, WPW10195036 Float, WPW10195038 nut, WP8531743 gasket, WPW10195039 switch, WPW10195037 lever.Also ordering heater since I can not test it with float switch errors. ; ordrng 1 W10703867 (heater) and 1 WP8531743 (gasket) and 1 WPW10195036 (float assembly) and 1 WPW10195037 (float switch lever) and 1 WPW10195038 (nut) and 1 WPW10195039 (float switch)"
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for washer that would not power up to install previously diagnosed parts. Inspected unit and work area. Tested voltage going to control and found 121.4 V. Tested voltage going to consul and found voltage bouncing all over the place. Replaced control and tested unit. Unit is working as designed. Recalibrated unit for customer and customer is still under factory warranty Call complete.
Near Killeen, TX 76541
Al
Job Details: 03/30/2020
DRYER WHIRLPOOL CEM2745FQ0 Arrived to inspect commercial dryer with damaged access door.Confirmed the complaint and advised the part sent isn’t the part neededJob complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/30/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived to inspect unit with noise, found motor buzzin,g replaced and tested good"
Near Cedar Park, TX 78613
Lou
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "arrived on site to refrigerator cooling issues. Upon further inspection, the customer had emptied and I found a large block of ice on the RC evaporator cover. The unit had been serviced one year ago for the same issue. I removed the back panel and inspected the drain tube and found a small gap between the tube and chassis. The gap was small enough to allow warm airflow to hit the RC evaporator and cause the evaporator to ice up over time. I removed the drain tube and ran water through it at the kitchen sink and there was a small amount of lint/dirt debris built up inside. I reinstalled the drain tube and using manufacturers approved silicone, I sealed the gap between the tube and the chassis. Tested the thermistors, ice maker and fans in diagnostics and all were functioning properly. I advised the customer of my findings and repairs and advised the customer to unplug the unit and allow it to defrost and to place towels around the back and sides of
Near Kyle, TX 78640
Richard
Job Details: 03/30/2020
WASHER KENMORE 796.404419 Arrived onsite for the washer leaking. During testing found that the signal water inlet valve is cracked and leaking. Also found that the dispenser hose is torn and leaking . Ordering parts; ordrng 1 5220FR2006H (DISPENSER HOSE)
Near Cedar Park, TX 78613
Lou
Job Details: 03/30/2020
WASHER WHIRLPOOL WET4024HW0 "arrived on site to install previously diagnosed and ordered parts. Due to the capacitor & motor failure, I removed and replaced the capacitor and tested. Unit failed. I removed and replaced the motor and retested and the unit failed. I could hear the motor humming/attempting to turn the gasket. I contacted Techline and spoke to Andy and advised of my findings/repairs/failures. Andy advised to check voltage at the outlet. Since I couldn’t get a good reading, I checked at the terminal block and found the L2 crossing over the Neutral wire. I re-wired the terminal block and retested and t(e unit continues to fail. Andy recommended to remove the basket and check for anything possibly binding up and remove/replace the control. Documented to previous SR#7727330608. I am ordering the control and motor and CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB ) and 1 W11189137 (cntrl-elec) and 1 W111
Near Elgin, TX 78621
Andy
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator not making ice. Performed temperature test and found within range. Cycled ice maker and ice maker cycled properly. Tested ice box fan and tested good. Tested door switch’s and tested good. Tested ice make water fill test and ice maker would not fill. Reinstalled water filter and tested water fill on ice maker and ice maker filled with water. Instructed customer on use and care and practice for best performance. No water leaks present at time of service. No repairs are needed at this time.
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2020
WASHER MAYTAG MVWB765FW0 "arrived on site to install previously diagnosed and ordered part. Due to the UI console failure, I removed and replaced the console and tested. Unit is operating as designed.. No water leaks observed during service, job completed.
Near Copperas Cove, TX 76522
Al
Job Details: 03/30/2020
WASHER WHIRLPOOL CAW35114GW1 Arrived to install previously ordered clip.Disassembled and installed clip. Reassembled and unit tested as designed.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2020
MICROWAVE IKEA IMBS104GSS00 "Arrived on site for no heat micro wave . Replaced mag and inverter . Tested unit , heated cup of water . Job complete ."
Near Hutto, TX 78634
Cliff
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site to perform sealed system repair for refrigerator. Found UV dye on RC evaporator. Replaced it and pulled unit into vacuum verifying no leaks. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service. RC evaporator drain pan was cracked and will need to be replaced to complete repair.; ordrng 1 W10836964 (pan-drip)
Near , TX 78132
Noah D
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to inspect fridge for not making ice, upon inspection found the evap fan motor making noise, evap was a large block of ice, instructed customer to defrost fridge 24 hours before to free up evap, ordering evap motor, thermistor to resolve. Office to reschedule ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11224591 (MOTOR EVAP )"
Near Austin, TX 78757
David
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts for icemaker not producing ice issue. Installed new icemaker and adapter. Retested unit and verified icemaker is now cycling, and fans are running. All is working as designed.
Near Marble Falls, TX 78654
James
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site and found fill tube frozen to ice maker. Found wire has pulled out of connector for heater. Installed new fill tube line. Unit tests good. Job complete
Near Austin, TX 78739
Luis
Job Details: 03/30/2020
REFRIGERATOR THERMADOR T18ID800LP
Near Hutto, TX 78634
Andy
Job Details: 03/30/2020
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on on on site for refrigerator not making ice. Checked FC temperature and found within range. Checked ice box fan and tested good. Checked ice maker fill and tested good. Checked ice maker error codes and found E2. contacted office and got approval to replace failed ice maker. removed failed ice maker and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to replace latch. Replaced latch test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to diagnose fridge for freezing up and frost buildup, upon inspection found the fridge frozen, damper did not open during testing and thermistor must be changed as well, frost buildup is due to slant of door, tried to relevel door to best of my ability but Freezer door sits about a CM lower, must replace to fix air gap at top. Office to reschedule ; ordrng 1 W10384183 (THERMISTOR ) and 1 W10913113 (DOOR) and 1 W11204060 (DAMPER)"
Near Austin, TX 78739
Leonardo
Job Details: 03/30/2020
DISHWASHER MAYTAG MDB7749AWW2 Arrived on site to test unit for unit not starting. Test unit and found panel buttons not responding. Replaced panel test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78724
Jacob
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for unit still spilling out water. Called Techline got Sr#7727473292. Used part W10865826 Valve for this call. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 03/30/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site for range top oven not igniting. Tested and inspected unit and found failed control and bake igniter. Ordering both igniters on parts break down to ensure we have correct one on next trip.no gas leaks present at time of service.; ordrng 1 WP7432P143-60 (igniter- b) and 1 WPW10324738 (igntr-oven)
Near Austin, TX 78727
David
Job Details: 03/30/2020
DRYER LG DLEX3370V Arrived on site to diagnose dryer making a loud rumbling sound when in motion. Tested unit and heard massive rumble. Found rollers or belt failed. Removed drum and cover and replaced all rollers and idler pulley. Retested and unit is working as designed with no noise coming from the unit. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 03/30/2020
DISHWASHER JENN-AIR JDTSS244GP0 "arrived on site to install previously diagnosed and ordered parts. Due to the rails separating, the upper rack rusting, and the clips, positi nets, and dishrack adjuster being broken, I removed and replaced all parts ad tested. The upper rack/rails are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78732
David
Job Details: 03/30/2020
RANGE GE ZDP36N6H1SS "Arrived on site to diagnose range that burners are constantly clicking when powered on. Performed diagnostic on burners. Found that it will constantly trigger ignition module if any burner is on at all, or any number of them and is not isolated to 1 burner. Called GE tech line to seek recommendations. Tech line recommended harness and spark module to resolve. Provided estimate to customer for 2 techs as unit is very heavy and it is on hardwood flooring.Ordering WB13K10031 Module, WB18X10338, 2MAN. Office to reschedule for 2 man.; ordrng 1 2HOURWINDOW (NEED 2 HOUR ON JOB.) and 1 2MAN (2MAN) and 1 WB13K10031 (module spark) and 1 WB18X10338 (ignitor wire kit)"
Near Lorena, TX 76655
Jonathan
Job Details: 03/30/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for a washer that would not fill. Inspected unit and work area. Customer advised that the hot water will work but nothing else works. Placed unit in service diagnostics and found an F8 E1 (no/long fill), F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), and F2 E1 (stuck key) error codes. Tested unit in manual fill and cold eater valve was barely letting any water in. Tested hot water valve and unit began to fill properly. Replaced valve and tested unit. Unit is working as designed. Call complete."
Near Riesel, TX 76682
Jonathan
Job Details: 03/30/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that won’t heal. Inspected unit and work area. Tested voltage at the wall and found it working 117 V from L1 to neutral and 118 from L2 to neutral. However, going from L1 to L2 while drying, power supply shows between under a volt to 18 volts and is bouncing around. Advised customer there is an issue with her electrical supply. Call complete."
Near Austin, TX 78739
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling complaint. Found fresh food evaporator iced up again. Called tech support due to ongoing issue,per tech support new service W11092686E ordering parts per pointer labor covered Parts $96.99; ordrng 1 212643 (PERAGUM) and 2 2185788 (CLAMP)s and 2 67006425 (SCREW)s and 1 W10836964 (DRIP PAN) and 1 WPW10339879 (TIE)"
Near Buda, TX 78610
Robert
Job Details: 03/30/2020
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of F5 code and not completing cycle. Replaced latch. No leaks detected at time of service.
Near Austin, TX 78705
Jacob
Job Details: 03/30/2020
WASHER ELECTROLUX FFLE3911QW0 Arrived onsite for unit not locking. Tested unit. Found that lid lock was broken. Replaced lid lock. Tested unit. Unit test good. No leaks at this time.
Near New Braunfels, TX 78132
Leonardo
Job Details: 03/30/2020
RANGE WHIRLPOOL WGE555SOBS01 Arrived on site to test unit and found bad LF and Lr infinite switches. Replaced both switches and knobs job complete
Near Georgetown, TX 78633
Cliff
Job Details: 03/30/2020
DRYER KENMORE 110.875716 Arrived on site to diagnose a dryer that is not starting. Tested unit and found drum out of round causing pinch points and overworking control. Drum and control would both need to be replaced to complete repairs.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2020
MICROWAVE GE PEB7227SL1SS Arrived on job for complaints of door not opening. Found the switch holder damaged will need to replace holder. Parts not showing in part screen. Part is item 1205 on the cavity parts screen ; ordrng 1 RESEARCHPART (SWITCH HOLDER)
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/30/2020
OVEN KITCHENAID KDRS467VSS04 "Arrived to inspect unit with f1e1 after lighting strike, found both control and UI shorted, both parts covered under kitchen aide warranty. Replaced and tested properly
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite to replace parts ordered by previous tech. Replaced basket and tub. Unit still making noise. Called Techline. Suggested to replace rotor. Got SR#7727475143. Replaced parts. Still continues to make noise. Ordered parts. Rescheduled with customer. ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10811957 (spin basket) and 1 W11219115 (TUB)
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave blower making a high pitch noise . Found blades slightly wrapped and binding up . Mother would turn but blades would not . Replaced motor . Tested unit and all noises are back to normal . Job complete .
Near Lakeway, TX 78734
Robert
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWB955FW1 Arrived on job to replace console. Found the console working and the error code is for latch.
Near Lakeway, TX 78734
Robert
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWB955FW1 Arrived on job to replace console. Found the console working and the error code is for latch.
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived to inspect unit with Frost in fc . Found upper portion of gasket not sealing, tired to correct but would not stay in shape, attempted to replaced gasket but foam was being removed with gasket doing more damage than repairing, unit will need fc door to complete ; ordrng 1 CNOTE (RS) and 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"
Near Austin, TX 78731
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KBFS25EVMS00 "Arrived on site for cooling complaint and clicking noise. Per customer clicking noise from back and temperatures increase. Diagnosed a faulty starter to the compressor,installed a new starter powered unit on compressor powered on.
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/30/2020
VENTHOOD WHIRLPOOL UXT303ADW2 Arrived on site to test unit for motor not coming on. Test unit and found motor not connected correctly. Connect motor test unit and unit test good job complete.
Near Round Rock, TX 78664
Scott
Job Details: 03/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher flashing UI error code. Found UI shorted out as well as control. Replaced both UI and control. Ran diagnostics everything checked out good. No leaks found at time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
REFRIGERATOR LG LMXS28626D/00 "arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the unit unplugged and customer advised that when they go to dispense water and stop that the water continues to flow. When they go to dispense ice and they stop, the auger motor continues to operate. When I tested the water dispenser and stopped, the water continued to flow. When I pressed the ice button, the water stopped dispensing, but the auger motor turned on without trying to dispense ice. I unplugged the door switch and after a minute or so, plugged it back in and retested. The water dispenser operated as designed, but the ice motor continued to function without pressing the paddle. I disconnected the door switch again and retested and all is operating as designed. I contacted lg Techline and advised of my findings and they advised that the water/ice switch is probably sticking, but if it’s functioning now to let it be. I advised the customer of techl
Near Round Rock, TX 78665
David
Job Details: 03/30/2020
WASHER GE GTW680BSJ5WS "Arrived on site to diagnose washer making a squeaking noise when running. Performed diagnostic and ran unit. Can hand turn basket and feel scraping from bearing. Unit will need a gearcase to resolve issue. Ordering gearcase and relegated parts, as well as AUTHO as this will exceed parts preapproval. ; ordrng 1 AUTHO (PARTS AUTHO) and 1 WH02X10364 (washer hub) and 1 WH02X10376 (screw platform) and 1 WH38X27333 (platform trans asm k) and 1 WH43X24152 (impeller asm)"
Near Elgin, TX 78621
Andy
Job Details: 03/30/2020
REFRIGERATOR LG LSXS26386S/00 "Arrived on site for refrigerator not cooling. Preformed temperature test in FC and found at 77° preformed temperature test in RC and found at 77° removed evaporator cover and found no frost pattern. Checked amp draw at compressor and found 0.68 did SS pre check. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. SS repair, needs authorization, need extra labor authorization, 2 hour job. No water leaks present at time of service. Ordering parts research for compressor.; ordrng 1 ACG73748502 (CONDENSER ) and 1 ADL74760902 (EVAPORATOR ) and 1 JIG (JIG) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (EXTRA LABOR AUTHORIZATION NEEDED ) and 1 SEENOTE (PARTS RESEARCH/ COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer)"
Near Temple, TX 76502
Al
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived to inspect broken part in refrigerator.Discovered the part needed is the WPW10117358 water tank insulation.Part provided was defective.Ordering needed part, which is PSP.Office to reschedule with customer.EB confirmed the cosmetic part was within warranty.Needs more work ; ordrng 1 WPW10117358 (WATER TANK INSULATION )"
Near Kingsbury, TX 78638
Richard
Job Details: 03/30/2020
FREEZER GE GSS25GMHGCES Arrived onsite for the refrigerator not cooling. During installation found that there is a freon leak in the system. Called n.e.w tech line and did a video chat and they took pictures of where the leak was
Near Lampasas, TX 76550
Al
Job Details: 03/30/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived to inspect top mount freezer ice issues.Found the drain tube was clogged up preventing unit from draining into the drain pan and draining into refrigerator section underneath the crisper drawers.Used my steamer to defrost the drain line. Checked continuity on heater and all were working properly.Reassembled and unit tested as designed.All water lines were dry at the time of service.WARRANTY CONFIRMED WITH OFFICEJob complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/30/2020
DRYER GE GTD42EASJWW "arrived on site to inspect dryer making thumping noises. Upon further inspection, customer placed some wet clothing into the unit and turned it on. Immediately, I could hear a light thumping noise. Customer provided a video of the noise and it gets louder over time. I removed the top panel and the drum and found the bearing top and the drum shaft worn. I removed and replaced the bearing top and shaft and reassembled the unit. Retested and the unit is operating as designed and much quieter. I advised the customer of my repairs. No lint observed during service, job completed."
Near Austin, TX 78738
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed freezer evaporator cover found large iceball on inlet of evaporator,rna diagnostics 4-5 no frost forming on evaporator diagnosed leak at evaporator. Ordering a new evaporator and a Uv drier. Job will need 2HRS ; ordrng 1 2HRS and 1 W10832994 (COMPRESSOR) and 1 W10913906 (A CHESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10608485 (EVAPORATOR )"
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, using my dryer vent test kit, I tested the airflow in the unit and it failed twice. I removed the vent hose from the back of the unit and retested and it passed. I demonstrated the test or the customer. Since the vent goes directly outside the wall, I checked the vent cover outside and found a large amount of paper debris shoved into the vent (photo). I showed the customer my findings and retested the unit. The unit passed two times. I also found that while the unit is operating, I could hear a slight thumping noise. I found where he back drum seal was folded over and not sealing correctly. I disassembled the unit and corrected the seal and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
WASHER LG WM4270HVA "arrived on site to inspect washer noises. Upon further inspection, customer advised that the unit is making a rattling/clanking noise during spin placed the unit in diagnostics and tested. The unit operated as designed making no unusual noises. Ran the unit through another diagnostics testing and allowed it to spin on low and high speed spins for longer periods of time and still could not duplicate the noise. I removed the back panel and inspected the rotor/stator, shocks and drain pump and all looked good. The drain pump operated as designed as well. I advised the customer that the unit may have gotten off balance due to the clothing balling up or have too much clothing or not enough clothing for the wash cycle. Recommended that if the unit begins to make the noise again to take a video on their phone and contact our office to schedule another service call. No water leaks observed during service, job completed."
Near Meadowlakes, TX 78654
James
Job Details: 03/30/2020
DISHWASHER MAYTAG MDB8989SHW0 Arrived on site and installed new tub and sump assembly. Tested operation and found unit working properly and all water connections dry after repair. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 03/30/2020
WASHER WHIRLPOOL CAW35114GW1 Arrived to install previously ordered clip.Disassembled and installed clip. Reassembled and unit tested as designed.Job complete
Near Austin, TX 78749
Luis
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site for water leaking. Diagnosed frozen drain in fresh food,defrosted drain found thermistor not secured to evaporator,secured thermistor to correct location on suction line using foil tape and a zip tie,checked water flow through drain good,changed defrost setting to basic"
Near Austin, TX 78731
David
Job Details: 03/30/2020
MICROWAVE WHIRLPOOL KOCE507EBS06 "Arrived on site to diagnose microwave oven combo with error to close door, and it would not engage. Performed diagnostic and checked door. Found the door is closing, but the left interlock is not attached to the unit. The mounting screws are not there and the interlock isn’t being triggered. Ordering interlock pieces, and also 2 mounting screws that need research. Ordering WP8205683 interlock, 2 w10211972 switches, 1 WPW10120235 rod, and 2 screws research. ; ordrng 2 RESEARCH-INTERLOCKSCREWS (NEED 2 SCREWS TO HOLD THE INTERLOCK TO THE PANEL. FLAT TOP TORX SCREWS. )s and 2 W10211972 (switch)s and 1 WP8205683 (interlock) and 1 WPW10120235 (rod-rel)"
Near Kyle, TX 78640
Robert
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on job for icemaker not working. Found icemaker full of ice but not harvest. Replaced icemaker and test.
Near Kyle, TX 78640
Leonardo
Job Details: 03/30/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site to replace console. Replaced console test unit and lower oven still not getting to temp. Turned broiler on and found broiler is not coming on. Will order new control board W11261164 and power supply board W11261165 and broiler WPW10260252 and new bake element WPW10546517 ; ordrng 1 W11261164 (CONTROL BOARD ) and 1 W11261165 (POWER SUPPLY BOARD ) and 1 WPW10260252 (BROILER ELEMENT ) and 1 WPW10546517 (BAKE ELEMENT )
Near Kyle, TX 78640
Leonardo
Job Details: 03/30/2020
DISHWASHER GE GSD2100V50B13 Arrived on site to test unit for unit not working. Test unit and found bad timer and burned out drain pump and solenoid.
Near Temple, TX 76502
Al
Job Details: 03/30/2020
DISHWASHER BOSCH SHPM78W56N/11 Arrived to inspect door closing issues.Confirmed the complaint and corrected door to customers satisfaction.Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 03/30/2020
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site to inspect washer for not working and locked lid, upon inspection found the washer bent in multiple panels and wash tub not attached, supports for hooks had water broken and caused damage to outside of washer. Ordering supports and panels, Office to reschedule ; ordrng 4 W10821942 (SPRINGS)s and 1 W10845574 (CABINET )"
Near Buda, TX 78610
Leonardo
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDFE104DSS1 Arrived on site to replaced sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer for not filling correctly, upon inspection found the relay for the valve was extremely delayed causing little flow, checked flow at spout and it was good, ordering valve. Office to reschedule ; ordrng 1 W10758829 (VALVE )"
Near Buda, TX 78610
Leonardo
Job Details: 03/30/2020
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for loud noise. Test unit and found bad motor fan. Replaced motor fan test unit and unit test good job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2020
COOKTOP JENN-AIR JGD8430ADS Arrived on site for burners not lighting . Found igniters had fallen down in burner head as well as right side switches are or failing . Did not proceed with diagnostics due to condition of screws in heads .. No gas leaks detected at time of service . Job complete .
Near Austin, TX 78750
David
Job Details: 03/30/2020
DISHWASHER BOSCH SHEM78W55N "Arrived on site to install previously diagnosed heat pump to resolve heat pump error. Removed unit from cavity and replaced heat pump. Retested unit after reassembling all lines and fittings. Unit now runs and is not showing an error. Customer can follow up in the event error returns, and we can replace Control. No water leaks found. Call complete."
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF736SDAW13 "arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=17 degrees & RC=54 degrees. Found that the evaporator is frozen over and the defrost bimetal is open. Tested the defrost element and it is good.. No water leaks observed during service.; ordrng 1 WPW10514110 (motor evaporator) and 1 WPW10589838 (cntrl-elec)"
Near Austin, TX 78746
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for cooling complaint. Checked fan motor good,checked damper control good air flow entering fresh food. Called tech support with temp readings from logger ran diagnostics with tech support,per tech support all test passed unit working to specs and recommended replacing main control for second time and damper controlSR#7727150151; ordrng 1 WPW10200659 (MAIN CONTROL)"
Near Martindale, TX 78655
Richard
Job Details: 03/30/2020
DISPOSAL KITCHENAID KCDS100T2 Arrived onsite for the garbage disposal leaking. During testing found that the leak is coming from the sink and not the garbage disposal. Advised customer to call a plumber to repair. Complete
Near , TX 78610
Leonardo
Job Details: 03/30/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to test unit for chimney damaged. Replaced chimney test unit and unit test good
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
WASHER MAYTAG MHW6000XW2 "arrived on site to inspect washer bellow clamp fell off. Upon further inspection, the customer handed me the outer clamp that goes to the bellow. When I opened the door, I inspected the bellow and found a large hole in the bellow at the bottom near the drain ports and also part of the outer rim of the bellow was torn off. I am ordering the bellow and CNOTE-LSO PER CUSTOMER REQUEST. Advised customer to not use the unit until the repair is completed due to potential leaks.; ordrng 1 W11106747 (bellow)"
Near Temple, TX 76502
Jonathan
Job Details: 03/30/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer that was spinning and off-balance load. Inspected unit and work area. Turned unit on and unit tried to start draining with no water in it. Customer advised he unit was spinning with water in the unit and the clothes would not come out dry. Placed unit in service diagnostics and found an F8 E1 (no/long fill) error code. Tested water valves and found the unit filling properly. Replaced control and tested unit in an auto cycle. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to replace drain motor. Replaced drain motor test unit for leaks no leaks present at this time job complete.
Near Manchaca, TX 78652
Robert
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of lights and dispenser not working. Found the deli UI not working and auger motor. ; ordrng 1 W10822606 (motor) and 1 WPW10677119 (cntrl-elec)
Near Austin, TX 78746
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KSSS42MDX05 "Arrived on site for no cool. Compressor running removed evaporator cover found ice ball on inlet to evaporator,traces of dye under iceball,checked heat exchanger no traces of dye on exchanger diagnosed unit will need an evaporator and a new uv drier.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found no operation from drain pump. Vacuumed water from unit and inspected pump. Found pump has failed. Installed new pump and tested operation. Unit tests good. Job complete
Near Manchaca, TX 78652
Robert
Job Details: 03/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of not heating in oven. Found igniter week.; ordrng 1 W11176454 (IGNITER )
Near Marble Falls, TX 78654
James
Job Details: 03/30/2020
DRYER MAYTAG MEDB765FW Arrived on site and tested operation. Found no faults in memory. Tested ui and found all buttons responding properly to input. Started cycle and found all functions test good. Instructed customer on touch panel and function. Job complete
Near Austin, TX 78749
Luis
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL00 "Arrived on site for no cool. Found control unresponsive diagnosed a faulty main control,installed a new main control powered unit on compressor and fans powered on unit working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/30/2020
ICE MACHINE KITCHENAID KUIS15NNZB0 "Arrived on site for ice maker melting ice near dean, upon inspection found the fill valve turning on and not turning off in the correct amount of time, checked water level sensor and found it open, ordering sensor, office to reschedule ; ordrng 1 W10485962 (SENSOR)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived to inspect unit not filling or washing, found washes plate broke, replaced and tested found no water coming in, found 120 voltage at valves, replaced housing and tested properly"
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass trim separating, the back right burner valve stem being bent and the oven bottom panel being warped/cracked, I removed and replaced all three parts and tested the unit. Unit is operating as designed. Using my liquid leak detector, I checked all gas connections and all were good. No gas leaks detected during service, job completed."
Near Mart, TX 76664
Jonathan
Job Details: 03/30/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer that had a broken push to start switch. Inspected unit and work area. Found unit push to start button pushed in and not sitting properly. Removed control and found consul bent upwards not allowing the control to activate to push to start rubber button properly. Adjusted and leveled console for the control to sit properly. Placed control back on and ran unit through a diagnostics test cycle. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 03/30/2020
ICE MACHINE KITCHENAID KUID308ESS1 "arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump failure and bin sensor failure, I removed both and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dale, TX 78616
Richard
Job Details: 03/30/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for the washer not working properly. Installed new control that was ordered. Issue was not resolved. Ran diagnostics and found that the splutch assembly was installed backwards not allowing the washer to go into the spin cycle. Re installed splutch assembly correctly and replaced the actuator and washer tested good. No leaks present. Complete
Near Lakeway, TX 78734
Robert
Job Details: 03/30/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of not heating. Found heater open. Replaced heater. After replacement test operation.