Near Leander, TX 78641
David S
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previous diagnosed parts. I installed the new tines and tested them. I demonstrated how to use them for the customer. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 02/05/2021
WASHER GE WBSR3140G5WW "Arrived on site for a washing machine making a loud noise down agitation. Upon arrival customer was able to confirm with me at which point the unit would make a lot of noise when the washer was agitating back-and-forth and it did not matter how big the loads are. Upon further inspection I found that the suspension rods were not holding up the tub well at all if the washing machine was filled to even a small size load of water without clothes in it the unit would scrape along the bottom of the chassis pretty badly I also found that the inside of the transmission was starting to go bad which was causing the unit to rock back-and-forth more and was also causing a metal on metal banging sound during agitation when I would switch between the directions it was spinning. I also found the timer also not functioning well. The timer itself was allowing for the washer to agitate on its own while it was in the off position. During multiple cycle test I found inlet valve wor
Near Briarcliff, TX 78669
Leonardo
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for dispenser not opening. Test unit and found broken dispenser. Replaced dispenser test unit and unit test good job complete.
Near Cedar Park, TX 78613
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator not making ice. Upon arrival customer stated the IM has not been working since prior visit. I tested temps and found FC at 0° F. I initiated a harvest and it read faulty motor or switch in the IM. I jumped the valve to IM and it was not calling for water. I also found the ice maker arm to be broken. I installed a new ice maker and tested unit. It is now harvesting and calling for water as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4616FW0 Arrived on site for a dryer that won’t heat. Inspected unit and work area. Tested unit and confirmed customers complaint. Tested voltage at the terminal block and found proper voltage going to the unit. Tested voltage going to the heater. Found the heater was lacking 120 V as it was only receiving 120 v. Replaced the timer and tested unit. Dryer still would not heat. Spoke to PR and was advised to check voltage going to the element. Found 120 V coming from the L1 side but was missing the L2 voltage. Was advised that the issue is with the centrifugal switch on the motor not a line voltage to pass through. Ordering motor; ordrng 1 279827 (motor!dryer)
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite and replaced the damaged front panel. All checks good.
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived onsite for the vent push buttons getting stuck. During testing found that the push button control needs to be adjusted, its out of alignment. Took panels off and adjusted push buttons and all functions tested good and the buttons are no longer getting stuck. Complete"
Near Belton, TX 76513
Tyler
Job Details: 02/05/2021
REFRIGERATOR GE GSH25KGRBWW Add on site for refrigerator not dispensing water leaking from the back of the fridge and also not making ice customer stated the icemaker is also making a loud noise when running. Upon arrival customer pointed out that they could not pinpoint from behind the fridge where is leaking but knew that was leaking any time theyrried dispense water or ice was made. Upon further inspection of the unit near the compressor area and the water valve I found that nearly all of the plastic water fill lines coming from the valve to all of the necessary hardware such as the icemaker dispenser were all dried and split in half due to the amount of that was being generated from the compressor because of the lack of air flow inside the compressor cabinet area the fridge is fairly old and it appears coils have never been cleaned. Just cause the unit to overheat quite frequently and has done some significant wear to the compressor itself even though it still running but the fill
Near Liberty Hill, TX 78642
Lou
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like a fan noise. I disassembled the FC section and found the evaporator coming off a defrost and coils were beginning to frost. No evidence of ice build up on the evaporator. Tested the unit in diagnostics and could not duplicate the noise. I reassembled the FC section and tested the damper control and found it getting loud. Removed and replaced the damper control and retested and it is operating as designed. Pulled the unit from the space and checked the compressor and condenser fan and found all is good. I recommended that the customer get a good video of the noise, if the unit makes it again, and then contact the office to schedule return service. No water leaks observed during service, job completed."
Near Morgan's Point Resort, TX 76513
Tyler
Job Details: 02/05/2021
COOKTOP GE ZEU30RBFBB Arrived on site for cooktop needing a previously diagnosed properly element burner. Upon arrival I was able to disassemble and then install the new element burner needed for the front right side then re-calibrated The cooktop with the calibration sheet that was sent with the park unit is now functioning as designed. Call complete
Near Lorena, TX 76655
Tyler
Job Details: 02/05/2021
DISHWASHER GE GDF520PGJ6BB "Arrived on site for dishwasher not turning on. Upon arrival I found unit had 120v running through the main control and terminal block area fine. I was not able to get power to ui nor get ui to respond. I then inspected main control and found diagnostics led on main control rapidly firing on and off which indicates a software failure in the main control per the schematic tech sheet. I then replaced main control and attempted power reset. At this point I verified that the main control is still having the same issue. I called ge techline Sr# 05250585 and they advised to replace the main control, ui control as well as door latch, they made it clear they are not actually sure themselves which of the 3 is the main issue but they have been seeing this problem more recently and have found replacing these recommended parts to help. Office to reschedule once availability of parts and ahs autho needed. ; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 WD21X23463 (kit svc ui f
Near Temple, TX 76502
Al
Job Details: 02/05/2021
RANGE WHIRLPOOL WEEA25H0HZ1 Arrived on site to inspect F8E0 error code.Photographed the unit and error codes.No parts installed Office to schedule return services due above issues.EH advised to document accordingly.
Near Temple, TX 76502
Al
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer heating issues.Confirmed the element had no continuity.Removed and replaced failed element.Reassembled and tested operation and found unit tested properly.Job complete Customer satisfied
Near Killeen, TX 76549
Al
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW9200SQ00
Near Georgetown, TX 78628
Tommy
Job Details: 02/05/2021
WASHER LG WM3700HWA Arrived onsite for unit needing to be leveled. Upon arrival found unit back left leg unleveled. Leveled unit. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher stopper having fallen off and burned up. Replaced stopper and also found lower rack wheels had fallen off and burner ordering 2 new ones. Office to reschedule ; ordrng 2 WPW10082868 (Wheel)s
Near Burnet, TX 78611
Cliff
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4815EW
Near San Marcos, TX 78666
Noah D
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to inspect dishwasher for not operating, upon inspection found the dishwasher console dead but voltage provided to control. Will need control and console. Office to reschedule ; ordrng 1 W10629489 (CONSOLE ) and 1 W10834740 (CONTROL )"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite and found cold water valve was not completely turned on causing unit to malfunction. Restored water to unit and tested. Advised customer on questions concerning use and care. All checks good.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/05/2021
REFRIGERATOR GE GSH25JGDDBB "Arrived on site for refrigerator not dispensing water and gasket torn. Inspected unit and work area. Found gasket torn towards bottom of doors, normal wear and tear. Tested water dispenser and traced water to door. Found water line frozen inside door, common issue for this unit and has a heater kit to correct. Will need to replace both gaskets and add heater kit. Offered to replace gaskets today and customer wants to get it done all at once. Will need to power down unit for 24 hours to thaw waterline indoor. Will need authorization for heater and gasket. ; ordrng 1 WR49X10173 (HEATER KIT)"
Near Robinson, TX 76706
Jonathan M
Job Details: 02/05/2021
WASHER ROPER RTW4516FW2 Arrived on site for a washing machine that’s not starting any cycles or filling with water. Inspected unit and work area. When the unit was plugged in and it went into a drain immediately. Canceled out the drain and started another cycle. Unit ran as designed. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit completed the cycle and operated as designed. Tested the unit several other times using different cycles and unit filled and agitated and drained. Unit is working as designed and went over user care guide. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 02/05/2021
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site for customer complaint of unit shutting off and not completing cycle, found error codes F3E2 F0E4 F0E3 F5E1 F7E9 in diagnostic mode. Found water valve tested good, found failed rotor and stator as well as failed lid lock. stator and rotor are under warranty. ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor)"
Near Seguin, TX 78155
Andrew
Job Details: 02/05/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to test unit for RC not cooling and FF compartment freezing. Spoke with techline and verified bad thermistor in pantry. Recommended replacing pantry thermistor, evap cover assembly per techline. Office to reschedule.Sr#7729911816; ordrng 1 W10779301 (HARNESS WIRE WITH THERMISTOR)"
Near Waco, TX 76708
Jonathan M
Job Details: 02/05/2021
MICROWAVE GE JVM3160DF4WW Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door and latch board and tested unit. Unit began working as designed. Ran the unit through two cycles of at least two minutes and the unit completed the cooking cycles without turning itself off or popping the breaker.Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5100HW Arrived onsite for the washer making a screeching noise. During testing found that the belt and cam assembly is causing the noise. Will need to replace both parts. Ordering parts and office to schedule ; ordrng 1 W10721967 (Cam assembly) and 1 W11239857 (Belt)
Near Seguin, TX 78155
Andrew
Job Details: 02/05/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site to test unit for not turning on. Verified panel was receiving proper voltage but not responding. Replaced panel, tested unit, unit works good. No leaks detected at time of service. Customer also complained of whites coming out a bit brown/muggy. Found customer on well water. Advised customer to run clean cycle with afresh as recommended. Job complete."
Near San Marcos, TX 78666
Jacob
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived onsite to replace pump and motor. Replaced pump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer for not starting. Upon inspection found the latch not engaging, replaced latch and tested. All functions returned.Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
DRYER KENMORE 110.9659124 "Arrived on site to inspect dryer for not turning, upon inspection found the timer had not moved while operating, replaced timer. Complete"
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for microwave with hood light issue. Upon inspection I found the light was burnt out. I accessed the internals and found one of the wire connectors to the light socket had melted and gotten damaged. I inspected the socket and it looked good so I repaired the connector and tested checked voltage readings to the socket. I found 120vac on high and 60vac on low. The unit is now working as designed but advised will need to get a new bulb. Job compete.
Near Seguin, TX 78155
Noah D
Job Details: 02/04/2021
DRYER MAYTAG MED5630HW1 "Arrived on site to inspect dryer for not spinning during normal settings. Upon inspection found the dryer spun on timed dry but not on the sensor cycles, replaced exit thermistor and tested. All functions returned. Complete"
Near Buda, TX 78610
Leonardo
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site to test unit for open close door error. Test unit and found bad 3 way switch. Replaced switch test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees. Removed the toeplate/grill and inspected the harness at the bottom door hinge and all wires were good. Placed unit in diagnostics and tested the ice maker in test #44. Ice maker motor failed. I removed and replaced the ice maker and retested. Ice maker is operating as designed. Tested the fill tube and it filled as designed. Cycled power for 30 secs to reset controls. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
REFRIGERATOR GE GSS25GMHECES Arrived onsite for refrigerator making loud noise while dispensing water. Upon inspection I found the unit making a loud chattering noise at the filter housing while dispensing. I replaced the manifold and re tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW0 "Arrived on site to test unit for excessive shaking. Found bad shocks, replaced shocks, unit still shaking. Found two screws missing from basket drive hub. Removed basket and screws were sitting in tub. Put unit together, no more shaking. No leaks detected at time of service. Job complete."
Near McGregor, TX 76657
Jonathan M
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site for dishwasher that still not heating. Inspected unit and work area. Placed Anna in Service diagnostics and found an F7 E1 (no heat) error code. Ran the unit through an auto test twice and found that heating element not picking on. Tested resistance through the heater from the control board and found it bouncing around and not settling. Tested continuity from the heater at the heater and found it open. Replaced the heater and tested the unit. Unit is now heating and working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit wiring harnesses both interior and main. Tested unit. Unit went all through diagnostics cycle. Job Completed. No signs of leaks during service.
Near Austin, TX 78717
Justin
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop making orange flames. I found the customer using a humidifier and advised them this is what is causing the orange flames. They said it started roughly the time they got the humidifier as well. Unit is working as designed. Could not access M/S. Closing documents in SD-quickpic. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher drain line not having a loop. Inspected unit and work area. Found failed spring clamp and no drain loop. Added loop to drain line (see SD-QuickPic). Added new clamp to drain line. Performed diagnostics mode, no error codes. Monitored test cycle. Found operation working as designed. Spoken with customer on user care guide and water softener system. No water leaks detected during service. Job completed."
Near Killeen, TX 76541
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL LGR4634JQ2 Arrived to reinstall the dryer hose to the wall and dryer.Job completed
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW0 Arrived on site to replace hub assembly for washer. Replaced hub and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site replaced icemaker . Tested IM all checked normal. No water leaks detected at time of service. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
OVEN WHIRLPOOL WMH32519HZ4 Arrived on site for no display . Reset unit and checked to see if unit was in energy saver mode . Reset mode . Unit went back into saver mode . Ordering control and led readout . Call to set return ; ordrng 1 W11333816 and 1 W11342846 (CONTROL)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/04/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived on site for Vibration or Out of Balance loads - Top Load Washer. Placed in diagnostics and F0E5 came on (unbalanced load). Ran through diagnostics cycles and washer legs on the right side had a small gap. Adjusted both legs on the right side down and washer spun as designed. No leaks detected. Job completed
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found customer has defrosted fridge, fridge is on the back patio it took six days to melt enough ice for the freezer door to open. Replaced freezer door and left rail adding silicone between cabinets around an inner liner to remove any possible air gaps. Requested that customer allow refrigerator to thaw for 24 hours before proceeding, job complete"
Near Austin, TX 78733
Kevin
Job Details: 02/04/2021
WASHER MAYTAG MVWC565FW1 "Add on site and replaced gearcase, cam kit, belt, shield, Agitator, and actuator. After replacement ran a diagnostic cycle and washer is operating properly.
Near McGregor, TX 76657
Jonathan M
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1
Near McGregor, TX 76657
Jonathan M
Job Details: 02/04/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site for a washer that’s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Found unit flashing the F9 E1 code upon arrival. Placed unit in service diagnostics and found an F9 E1 (long drain), F0 E2 (oversuds), F5 4 (door not open between cycles), and F5 E2 (lock failure) error codes. Unlock the unit and found clothes inside the unit. Customer removed clothes and found water at the bottom of the washer. Unit continue to try to drain out the water but was unable to do so. Removed front panel and removed drain pump filter. Found clothing inside of the drain pump filter. Removed obstruction and reassembled unit. Unit began to drain as designed and is working as designed. Call complete."
Near Georgetown, TX 78633
Wesley
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for right rear flame going out on low. Corrected flow issue at valve to prevent safety issue. Adjusted all burners to customer preference. Advised. Jerome really on safety repair. All checks good. Unit is now operating as designed.
Near Austin, TX 78735
Leonardo
Job Details: 02/04/2021
OVEN WHIRLPOOL WOS51EC0AW03 Arrived on site to test unit for not power. Found unit getting correct voltage but no display. Test board and found bad board and display.
Near Cedar Park, TX 78613
Justin
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT730PAHZ00 "Arrived on site for a dishwasher with racks broken and not washing g properly. Upon arrival customer stated they really just felt the unit did not dry properly. I advised customer on new heaters vs old ones. I also ran test cycle and found heater drawing correct amperage. I found no stored error codes. Upon further inspection I found the adjusters broken and allowing the rack to fall. I installed the new adjusters and they are now working as designed. The inner door on unit is rusting as well, and I found friction sleeves broken off. Ordering inner door and need to return to install. Office to reschedule.; ordrng 1 W11174980 (Inner Door) and 2 WP8268961 (Friction Sleeves)s"
Near Killeen, TX 76549
Tyler
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL ED5FTGXKQ01 "Arrived on site for refrigerator not cooling. Upon arrival I found the evap fan running, dampener was allowing proper air flow between compartments. I disassembled the evaporator cover and found the evaporator coil dry with no moisture or condensation nor was there any signs of oil. I inspected the compressor area and found condenser fan running well, the compressor had a rco410 hardstart device spliced in from unknown repair according to the customer they were never aware it was installed. Compressor was failing to start and run every few minutes. The was noo left over wire harness to attempt for a proper connection with any new start device. Unit will also need a sealed system repair due to compressor failure. Office to reschedule. Tech will need help verifying harness accuracy due to limited availability and detail. Also need ahs approval.; ordrng 1 4389205 (harns-wire) and 1 CNOTE (NEED RESEARCH ON 4389205) and 1 CNOTE (NEED RESEARCH ON COMPRESSO
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced infinity switch . Tested unit all burners are functioning properly . Previous tech had forgotten to order burner knobs Will need to order and ship to customer . Talked to SR ok to ship; ordrng 2 W11418244ETC (SS KNOB )s"
Near Austin, TX 78733
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF736SDAB10 "Arrived on site for not dispensing ice. Tested dispenser found motor locked up,shaft seized to motor. Replaced defective motor and shaft,reassembled unit tested ice dispenser unit working as designed"
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 "Arrived onsite and found unit not operating because it was entirely clogged with Lint in the exhaust. Advised customer on steps to repair,
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the washer leaned against metal drain plate with many dents. Spun tub with clothes and without clothes. No squeaking found, instructed customer to check loading. Instructed customer to record if sound returned. Complete"
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite for refrigerator with water leaking from the FC. Upon inspection I found the FC floor with a sheet of ice formed at the bottom and over the drain hole in the drain pan. I accessed the drain tube in the back of the unit and found it clogged. I cleared out the ice from the FC drain and & floor as well as the drain tube in the back. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78759
David Z
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDFM404KPS0 "Arrived on site to follow up on non draining dishwasher. Ran diagnostics and found errors this trip, F10E2 drain pump electrical issue, F9E1 wax fan electrical issue. Due to 2 electric issue codes replaced control. Verified 120v at control. Retested and issue is still persisting. You have to hit cancel / drain several times constantly to get it to drain. Called tech line who agree its either control, wiring, or drain pump. I have checked wiring from control to drain pump and found no issues in the wiring, and control is new. Unit needs a drain pump to resolve, which is Expart. Sr7729925654. Office to schedule when we can get drain pump. ; O-emld tckt"
Near Kyle, TX 78640
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to test unit for ice underneath and around bottom FC drawer/bin. Found evap drain line clogged with foam. Removed foam and water still was not draining. Removed drain line and more foam was causin clog. Removed foam from drain line, tested unit, unit works good. All other functions operating as designed. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heated to 450 and 500 correctly, turned down calibration and instructed customer on use. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL GD5YHAXTL01 "Arrived on site for refrigerator ice maker container icy up. Inspected unit and work area. Tested ice door damper. Found damper ice door worn out. Contacted claims department and was informed for part charge only. . Removed failed ice door and installed new. Tested dispenser operation. All tested good, no water leaks detected.
Near Austin, TX 78717
Justin
Job Details: 02/04/2021
UNKNOWN WHIRLPOOL WET4027HW0 "Arrived on site for a washer/dryer combo making a loud noise. Customer stated the tub in the washer seemed to be sank in and making a loud noise. I found the cam loose and the cam nut was backed off of the shaft, I rethreaded the cam bolt and tightened the cam, now unit is no longer making noise. Unit now working as designed. Call complete."
Near Cedar Park, TX 78613
Justin
Job Details: 02/04/2021
OVEN JENN-AIR JJW3430DS00 "Arrived on site to install previously diagnosed parts. Found cosmetic damage on door, ordering new one to install again. Office to reschedule. ; ordrng 1 W11110938 (Inner Door with Hinges)"
Near Niederwald, TX 78640
Andrew
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site to test unit for no hood light. Found bad control board. Replaced control, tested unit, unit works good. Job complete."
Near Killeen, TX 76543
Al
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived on site for the same issue as before.I leveled the unit according to customers preference.The unit was lined up with the customer wooden cabinet.On the previous visit I found all switches were operating properly, but the customer wasn’t closing the freezer door properly and the freezer door switch was frosting and causing the door ajar warning light to remain on.Called whirlpool tech line to document the issues the customer is experiencing Spoke with CHIS SR #7729920255Discovered the door was lower it needed to be .Raised the door.Unit now works properly without any issues.Job completed"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite for dishwasher not turning on. Upon arrival unit did not have incoming power. Breaker was tripped. Flipped breaker, and tested unit. No stored error codes and diagnostics passed. Noticed that junction box was loose and had partially exposed wire. Secured connections and remounted box. Tested unit again and was performing as designed. Job complete"
Near Austin, TX 78747
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to replace drain pump from previous diagnosis. Replaced pump, tested unit, unit works good. No leaks detected. Job complete."
Near Kingsland, TX 78639
Cliff
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace dispenser for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78746
Kevin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF707ESS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Refrigerator would need to be defrosted for 48 hours in order to replace fresh food thermistor. Explained defrost procedure and proper way to handle melting ice behind the deli drawer.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site ,replaced both drain hoses and drain pump . . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78737
Leonardo
Job Details: 02/04/2021
MICROWAVE JENN-AIR JMC3415ES0 Arrived on site to test unit for door hitting trim. Test unit and found in hunt had damaged the door and the top cover. Called Techline and they said to order parts. Measured unit and found unit to be a 27 inch unit but the trim was a 30 inch trim and the cabinet cut out is cut to a 30 inch unit. Customer will need to talk to builder to get correct unit of 30 inch.
Near Austin, TX 78728
David S
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE535S0JS0 "Arrived on site for oven not heating. I inspected the unit and work area. I gained access to terminal block and tested voltage, the unit is getting good voltage. I tested the thermal fuse, bake and broil elements. I found the thermal fuse was blown. I replaced the thermal fuse. I tested the thermostat and found it working as designed. I ran a temp test on the unit and found it heating on all options as it is designed too. Job complete."
Near Austin, TX 78735
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for shorted keypad. Test unit and found control needed to be reset. Reset board test unit and unit test good job complete.
Near Jarrell, TX 76537
Wesley
Job Details: 02/04/2021
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced drum seal due to old seal tearing off. All checks good. Unit is now operating as designed.
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8500BW0 Arrived on site for washer inconsistent wash times. Tested and inspected unit and found all operations to be normal. Made adjustments on UI and instructed customer that time count down is estimated and not always real time and on use and care and practice for best performance. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/04/2021
RANGE WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect range for not allowing selection, upon inspection found the console blank, reset oven at the breaker and all functions returned. Checked for any issues and found no issues. Complete"
Near Austin, TX 78728
Justin
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for MW combo getting the F6E1 error code and no heat in oven. Upon arrival customer stated the issue was no heat in MW. I put unit into diagnostics mode and found F4E1 error code for MW cavity sensor error and F1E6 error code for MW generation (mag) error. I initiated the MW relay and you could hear it click and then stop and give F4E1 error. I tested MW and put cup of water in unit. After about 30-45 seconds it stops and gives F1E6 error code. I found the interlocks functioning properly. Oven is working as designed. Ordering sensor, mag, and ACU. Also walked customer through connecting unit to WiFi but did not work. I gave them the WiFi connect number to reach out to.. Office to reschedule.; ordrng 1 W11233913 (Mag Sensor) and 1 W10389447 (MW Thermostat) and 1 W11325603 (MW Control) and 1 W11346197 (Magnetron) and 1 W11188752 (MW Fuse)"
Near Florence, TX 76527
Wesley
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and installed the gearcase for grinding sound during final spin. Unit checks good. Advised customer on repair.
Near Smithville, TX 78957
Andy
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer leaving spots on clothes, spoke with customer and she stated this has been happening for a long time. Tested and inspected unit and found looked up and found service pointer on issue. Ordering kit in service pointer for unit. Office to schedule. Authorization needed. No water leaks present at time of service.; ordrng 1 W11111453 (Kit) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher latch broken. Customer had found hinge friction pad on floor and assumed it came from door latch. Inspected latch and found intact. Found right side hinge friction pad broken off of hinge. Replaced friction pad (TS part# WP8268961). Tested door operation. Spoke with customer on user care guide. No water leaks detected during service. Job completed
Near San Marcos, TX 78666
Noah D
Job Details: 02/04/2021
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking and issues draining, upon inspection found the washer door caked in calcium, causing apparent leak, the drain pump worked correctly with no sign of blockage, ordering pressure switch to fix drain times. Office to reschedule ; ordrng 1 W11319791 (PRESSURE )"
Near Leander, TX 78641
David S
Job Details: 02/04/2021
WASHER MAYTAG MHW6630HW0 Arrived on site for washer leaking out the front. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found none of the hoses leaking. I inspected the dispenser and found it leaking. I am replacing the dispenser according to service pointer W11481731. The office will reschedule when we have an eta on the part.; ordrng 1 W11465533 (Dispenser)
Near Leander, TX 78641
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for ice clumping in the ice box. I inspected the unit and work area. I found an error code for icemaker not finding home position. I ran a harvest test and it failed. I replaced the ice maker. I ran a harvest and fill test. I found the new icemaker working as designed. I did a temp test in the freezer and found it at 5 degrees and going through defrost. I tightened the handle for the freezer door. The unit is working as designed. Job complete. No water leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/04/2021
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site to inspect fridge for leaking under fridge, upon inspection found the evap pan had flowed over in cardboard, found small amounts of water in the bottom of freezer, when I tested modular icemaker it sprayed in freezer cab, defrosted ice build up and tested with no issues.
Near Cedar Park, TX 78613
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for fridge not dispensing water. I inspected the unit and work area. When I pressed the water dispenser switch I could hear the valve open up. I removed the water filter and reinstalled it. I could hear water rushing into the water filter. I inspected the water reservoir and found it no frozen. I retested the water dispenser and it started to dispense water. I dispenser about 2 gallons of water. The unit is working as designed. Job complete. No water leaks detected.
Near San Marcos, TX 78666
Noah D
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for loud noises during operation, upon inspection found the washer spun quietly unloaded, tested with clothes inside and found no noise, the drain tube has been banging against wall during the drain cycle. Zip tied tubing away from wall. Complete"
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB765FW4 "Arrived on site to diagnose washer that is making noise and adding time to cycles. Advised the time being added is normal on sensing loads, and cycle can repeat rinse / spin / agitate if off balance. Ran unit and heard noise from the bottom end. Checked rotor bolt and found it loose, removed by hand. Added loctite and tightened rotor bolt. Retested and noise is gone. All is working as designed. CAll complete."
Near Leander, TX 78641
David S
Job Details: 02/04/2021
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for dryer not working. I inspected the unit and work area. I found the display not coming on but the light in the drum comes on when opened. I found good voltage to the terminal block. I found good voltage to the control. I tested voltage from the j2 terminal and found proper voltage. I pulled the display control apart and found all connections good, nothing loose. I am ordering the control panel to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11413567 (Panel control)"
Near Austin, TX 78758
Justin
Job Details: 02/04/2021
MICROWAVE MAYTAG MMW7730DS01 Arrived on site for MW oven combo that caught fire in microwave and was no longer working. I gained access to the magnetron and antenna and found it burnt. I tested unit with panels off and found severe sparking in wave guide.
Near Austin, TX 78744
Luis
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for led issues and door not closing. Found large gap on left side of freezer door seal and a defective led in fresh food compartment. Replaced top left side led module all leds working correctly after replacement,removed deli drawer adjusted lower basket reinstalled door and drawers tested door operation good,checked door seal good.; used 1 W11462342 (Led module) from stock"
Near Austin, TX 78758
Justin
Job Details: 02/04/2021
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Installed new parts and configured unit to model number per the service pointer guide. Unit was no longer throwing error code. I tested faulty burner and brought a pot to a boil. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 02/04/2021
MICROWAVE JENN-AIR JMC9158AAS Arrived on site to test unit for turntable not working. Test unit and found stripped shaft and turntable. Will need to order new turntable shaft and turn table motor. Office to reschedule. ; ordrng 1 R0130605 (Turn table shaft) and 1 R0130678 (Turn table motor)
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
RANGE WHIRLPOOL MGR6600FZ1 Arrived on site for left front burner . Switched caps with right front problem still present . Switched burner heads but kept caps on original burner location . Problem moved to right burner . Switched caps still not igniting . PUT all caps and burner heads back in original locations . Ordering burner head for left front . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
COOKTOP GE JGP389WEV3WW Arrived on site for switch not turning. Tested and inspected unit and found failed valve. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 WB21X5323 (Valve) and 1 Seenote (Office to schedule)
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KSSS42QHX00 Arrived onsite for refrigerator making growling noise. Upon inspection I found the items in the FC frozen solid and the RC at 38 degrees. I accessed the evaporator and found no frost pattern but looked like water droplets were freezing. I tested the amp draw at the compressor and it varied from 2.0 down to 1.84. When the compressor would kick on I could hear a chattering in the evaporator. Which sounds like refrigerant having trouble moving through or some impurities in the system. The compressor is very hot to the touch and all lines are warm. After going through diagnostics with SW we determined that the Compressor (W10309994) drier (WPW10143759) would need to be replaced but I will return with the other sealed system parts just Incase. heat exchanger (WP2004545) evaporator(4388574).. ; ordrng 1 W10309994 (Compressor) and 1 WPW10143759 (Drier) and 1 WP2004545 (Heat exchange) and 1 4388574 (Evaporator)
Near Austin, TX 78721
Matthew
Job Details: 02/04/2021
RANGE KITCHENAID KFGD500ESS04 "Arrived onsite for center burner not working. Upon inspection found igniter not set correctly and not making contact to ignite. Gained access to orifice and igniter, made adjustment and unit is now functioning correctly. Job complete"
Near Austin, TX 78737
Brandon
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of ice build up in fresh food section and frost in freezer section. Found freezer seal not sealing properly due to silicone in between gasket and mullion, I removed the little bit of silicone and unit sealed in freezer compartment. Found ice build up behind and on ice box in fresh food section. Ordering adapter and gaskets for ice box.; ordrng 1 WPW10635022 (Adaptor) and 1 WPW10280988 (Gasket) and 1 WPW10320706 (Gasket)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer making noise durning spin cycle. Inspected unit and work area. Turned tub by hand and found spinning freely. Performed diagnostics mode and checked fault codes, none found. Performed automatic test cycle and found bearing inside gearcase at fault.
Near Jarrell, TX 76537
Wesley
Job Details: 02/04/2021
DISHWASHER MAYTAG MDBH979SAB1 "Arrived onsite and found a water level error and a dispenser error. Tested unit in diagnostics and found all to run as designed. Tested on normal wash and found all operating as designed. In event of call back, prescreen control and panel together. Offered control replacement, but because unit was working with reset,
Near Austin, TX 78751
Jacob
Job Details: 02/04/2021
REFRIGERATOR FRIGIDAIRE FSC23F7DW5 Arrived onsite for ice stuck in the ice maker. Looked at ice maker. Saw cubes and frozen the motor. Removed cubes and the motor started running. Let customer know that the ice maker is working. But customer wanted to replace ice maker. Replaced ice maker. Tested unit. Unit working as designed.