"Arrived on site for water dispensing on its own. Per customer they would get water from the dispenser then water flow would stop,then with cup away from dispenser water would dispense on its own tested water dispenser found after multiple times water stopped dispensing on its own. Ordering dispenser ui and main control due to possible communication issue. ; ordrng 1 W11099702 (Dispenser ui) and 1 W11333076 (Main control)"

"Arrived on site for cooktop igniters begin clicking as soon as power cord is plugged in. Upon arrival, test unit and igniters begin sparking as soon as power cord is plugged in with all knobs on off position. Removed rear panel and cook top to inspect all harness wires and components. All harness wires are good with no cuts or broken wires grounded. Test spark module and is good. Need to replace switch harness. Office to reschedule ; ordrng 1 W11233074 (Knob switch harness)"

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker working properly. However the motor within the ice maker is grinding and straining trying to move. Found ice stuck through out container. Dumped ice into bin and freed stuck ice, but unit still sounded the same and would not dispense ice. Ordering ice container assembly WPW10558423 and will return. Rescheduled for 3/15/24. ; ordrng 1 WPW10558423 (Ice container assembly)"

Arrived onsite for a refrigerator that is leaking and has ice buildup in the back of the freezer. Upon arrival I gained access to and inspected the water lines and connectors under the unit and found them dry. Not leaking. Upon further inspection I found some frost on the back of the freezer. I gained access to the Evap and found that the frost pattern was good not too much frost at this time but I did find that the drain hole was blocked I removed the blockage and ran the heater by activating it in diagnostic mode and allowed the melt water to flow through the drain hole and the monitored it from underneath the unit and found the the water dripped into the drip pan. Like normal. I did change the defrost setting from dynamic to basic and asked customer to monitor the unit

Arrived on site and verified previously diagnosed console and control were needed. Replaced parts and leveled unit. Unit now working as designed. No leaks detected. Job complete.

LFXS26973D/01 Arrived to replace valve. I removed and replaced the faulty valve and tested. The ice maker filled as designed. No leaks observed during service. Warranty applied.

"Arrived onsite for unit dispensing water slowly and not filling ice tray adequately. Ran test and found low flow. Removed filter and flow improved to normal. Notified customer that either the filter was bad or the housing was causing restriction. Replaced housing and tested, no change with filter. Customer will look to replace filter."

"Arrived on site for dryer making a screeching noise when started. Upon arrival found belt loose, and rollers failing. Used repair kit 4392065 and replaced rollers, idler, and belt. Tested unit and found noise removed and dryer working as designed. Call complete"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the first time they use the dishwasher, the unit leaked a lot of water all over the floor. They had their installers come back out and they did some stuff to it and it hasnt leak sense, but they were told to keep the appointment. I ran the unit through an auto test and found the unit working and operating as designed with no leaks present. The customer said that she was able to wash the last four washes without it leaking. A verified all water connections were secure and there were no leaks present during operation. I did advise the customer that it appeared that theyre installers fix the original issue, which was probably due to installation. Call complete."

"Don site for a wall oven. That is not reaching proper temperatures. Inspected unit and work area. The customer stated that since the last repair, the unit worked fine the first time, but they have had consistent issues cents. I noticed all three of the bake racks covered with aluminum foil. The customer had pre-started a bake cycle at 450? and I checked temperatures. I found the upper portion of the oven getting a lot hotter than the lower portions of the oven potentially due to an airflow issue. I did find the unit cycle between 430?F and 475?F. I had the customer take out the aluminum foil and restarted the test back over. Found the unit cycling and operating as designed averaging a temperature of 450?F. I called whirlpool tag line and spoke to Kurt SR# 7738639426. He advised that you cant have aluminum foil on the racks because it inhibits airflow throughout the unit and will cause the unit to see the unit is at temperature when the unit isnt at proper temperature throughout the unit. He advised that the cooling fan is meant to recirculate the air, but that when you have several barriers where the airflow cant flow through, you will have uneven temperatures. He advised Magno repair at this time in the unit is working as designed. Call complete"

"Arrived on site to inspect wall oven microwave combo unit clock resetting itself. Upon further inspection, the customer provided a photo of the units control panel display which indicated the unit lost power. Customer advised that they do not have the Whirlpool app downloaded in their phone and the unit connected to wifi. I placed the unit in diagnostics and found no error codes. Customer advised they attempted to connect to wifi but it failed in the past. I removed and replaced the control panel and assisted the customer in connecting to WiFi through the Whirlpool app on their phone. Connection was successful and I tested the unit and it is operating as designed. Job completed."

Arrived on site for dishwasher not working correctly. Upon arrival found f7e2 in diagnostics p. Found motor failing to operate. Replaced it and tested unit. Found no leaks and unit filling as designed. Call complete

"Arrived onsite for previously diagnosed parts. Installed the rc door and moved all the components from the old door over to,the door. Made sure the door was sealing correctly. Informed the customer that it will take 48 hours for the door to get good seal. The unit is operating as designed and no water leaks detected during inspection."

Arrived onsite for a vent hood to replace the fuse holder. I cut out the 3/16 spade connectors and added 1/4 spade connectors to fit the customers new fuse holder he supplied. I installed the fuse supplied by the customer and installed the LED bulbs supplied by the customer. I tested the hood lights and they are working as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icebox, adapter, gaskets, and added Pirma gum around the vent edges to seal off any air flow issue. Reassembled the unit in the unit is working in operating as designed. Call complete."

Arrived on site for washer needing previously diagnosed slider. Upon arrival reconfirmed issue and installed part. Tested and found washer working as designed with no leaks. Call complete

Arrived on site for noise. Found noise is from the high speed of compressor. Attempted to dampen noise but is was still substantially. Will need new compressor. Office will call to schedule. ; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen)

"On arrival verified complaint of unit noise and shaking, ran diag mode and all components are good but unit shakes and grinds on spin. Visual inspection of gearcase shows leaking oil but stator and rotor are still good. Replaced gearcase and slider and unit now is quiet and runs great no shaking. Job complete no leaks detected during service."

"Arrived on site to diagnose refrigerator that was sparking / possibly smoking underneath. Spoke with customer and clarified that they did not see sparking or smell smoke, but were hearing a noise sometimes from the freezer compartment and smelling something warm/hot. Advised this was the unit going through defrost with ice melting on the heater and not a short. I checked under the unit / defrost heater and did not see any evidence of any shorts or sparking. Examined all visible wire and did not see anything out of the ordinary. Unit working as designed. Reported findings to safety, SR7738539379. Call complete."

On arrival customer complained about long preheat time. Ran unit at 350 degrees and Oven preheated in just under 11 minutes (10m/45s). Notified customer that this is well within spec and unit is functioning as designed. Customer stated its not as fast as their previous oven. Will need to contact tech line for documentation.

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new gearcase, rotor, stator, clutch and slider (sliders come with new rotor screw). And tested the unit and found unit operating as designed"

"Arrived on site for unit not cooling and not making ice. Upon arrival,inspected unit and temperature in FC and RC are correct. Tenant states that there were never temperature issues that the unit just does not make ice. Inspected icemaker and container is empty and mold is free of water or ice. Test icemaker. Unit does harvest correctly just never calls for water. Bypassed the water fill on icemaker and valve fills correctly. Need to replace ice maker ordering ice maker. Office to reschedule ; ordrng 1 W10882923 (Ice maker kit) and 1 WPW10300024 (Ice maker)"

"Arrived on site to follow up on dishwasher not running. Installed a new wash motor to resolve, I could not find anything wrong with the harness. Retested and verified all is working as designed with no water leaks."

On arrival verified door gasket is torn. Replaced door gasket and removed old adhesive before applying new. Also checked for sharp edges and found none. Job complete

"Arrived on site for not maki g ice. Upon arrival, inspected unit and found ice maker off on ui. Turned icemaker on and harvest began, ice dumped and call for water was made. Unit is operas designed. Job complete"

"Arrived onsite for a refrigerator with the FC not getting as cold as normal and neither icemaker is producing ice. I found the FC at 29 degrees when I arrived. I found the RC at temp and showing 37 degrees with the coil clear. I checked all thermistors and they showed good. I found heavy frost on the FC evaporator causing air flow issues. I put the unit in a forced defrost and it wouldnt go into a defrost, it would just exit out like it was satisfied and the sealed system components would turn back on. I cycled power and the unit immediately went into a defrost cycle and cleared the coil. When the unit started to cooling the FC there was good refrigerant flow and I watched it get down to 18 degrees and it was still dropping. The customer is going to monitor the issue and see if it happens again. If the customer calls back and says its acting up again we need to get authorization for a dispenser UI, main control, and FC fan/harness. Call complete."

"Arrived on site to inspect unit for thumping noise at beginning of cycle. Upon closer inspection found unit insulation was damaged and not making proper contact, and not dampening sound as designed. Ordering insulation and will return. Office to reschedule. ; ordrng 1 W11573700 (Kickplate insulation) and 1 W11579564 (Tub insulation)"

"Arrived on site to test unit for water in drain pan, tested unit found gasket not sealing properly causing water to trickle down side of door and fill drain pan and connection popped out from diverter, replaced gasket and tested, secured connection and tested, unit is now running as designed, job completed"

"Arrived on site for washer off balance and buzzing noise . Ran diagnostics,washer wouldnt stop trying to drain . No kinks in pressure hose and dome clear . Replaced control ,unit is now drying properly , when shifting from agitation and spin unit would make really loud noise . Found oil leaking from gearcase and teeth broken on cam .ordering gearcase ,cam and actuator. Set return 3/14 pm only . Customer is free before that day .please put on cancellation list . No water leaks detected ; ordrng 1 W10752283 (Wash plate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator)"

"Arrived on site to inspect dishwasher door issues. Upon further inspection l the customer advised that when they have silverware in the rack on the door and they open the door, it will fly open. I found the door left hinge friction pad had fallen off and the right side was beginning to tear and will eventually fall off. I removed and replaced both pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for F27error code. Upon arrival, power cycled unit and there is no charge. F27 remains. Cleared error code. Test valves and are good. Ran a normal cycle and unit filled and began washing correctly. Did find excessive amount of detergent was being used. Explained to member of maintenance the amount of detergent to be used. Unit is operating as designed. Job complete"

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

"Arrived on site for oven not operating. Upon arrival, test unit by preheating to 350. Unit never begins to preheat and just returns to standby mode. Also tried broil and have same issue. Tried to run diagnostics and control is not responding keypad sequence . Pulled unit from wall to check polarity and test bake and broil elements and are good. Need to replace control. Ordering control. Office to reschedule.; schdld next appmnt for 3/13 WED !"

"Arrived on site to test unit for frosting in freezer. Tested all components in freezer diagnostics and found them engaging properly. Fluffed up gasket with heat gun, advised customer to make sure door shuts properly and no gaps are left for moisture to be introduced. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for light issues. Upon closer inspection found lightbulb the filament was busted, replaced light but issue persisted, replaced housing as well, tested unit, unit is running as intended. Job complete."

Arrived onsite for intermittently not igniting bake burner. Determined bake burner stem warping from factory install. Repaired by adjusting the bake burner stem for consistent positive ignition. Unit is now operating as designed.

"Arrived on site for a dryer that is intermittently not powering on. Inspected unit and work area. The customer advised that its already happened several times where they will try to turn on the unit and the unit will not power on. They did advise that if they power cycle the unit, the unit will start to work, but this has been multiple times. This is happened. I found the unit working properly upon arrival and ran the unit through diagnostics. Did not find any stored era codes. I went ahead and replaced both the control and the console. I did advise the customer that if they continue to have further problems, the issue would be with their electrical supply, having intermittent drops and voltage, which would most likely be at the power plug. Other than that, I did advise we replaced everything in the circuit. The unit is working and operating as designed. Call complete."

Arrived on site to test unit for not turning off. Found elements cycling as designed. Unit was responsive on arrival. Advised customer to download app and connect unit to WiFi to ensure unit has most current software update per service pointer W11525545. Job complete.

"Arrived on site to inspect unit for clothes still being wet at end of cycle. Upon closer inspection found moisture sensors reading opens and thermistor and thermal fuse faulty as well. Replaced both electrodes, thermal fuse and thermistor. Tested unit unit is running as intended. Job complete."

Arrived on site to test unit for gas smell coming from regulator. Found adapter had no plummers tape. Replaced regulator and secured adapter correctly no gas leaks found job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the dryer rear panel being damaged at the mounting screws and vibrating, I removed and replaced the rear panel and screws and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite and found unit with ongoing off balance symtpoms during the spin and determined the basket to have incomplete weep hole punches. Ordering corrected basket to repair. ; ordrng 1 W11172199 (Basket)

"Arrived on site to replace previously diagnosed right RC gasket, replaced gasket and molded using heat gun, unit is now running as designed, job completed"

Arrived on site to test unit for RC freezing everything. Found damper not engaging and stuck open. Replaced damper/diffuser and now opening and closing as designed. Advised customer to monitor. If issue persists recommend control and UI.

"Arrived on site for washer not draining . Found water standing in tub . Ran diagnostics and drain pump just humming . Ordering drain pump ,second man ( stacked set ) . No leaks detected at time of service . Charged 162.36 collected 9JRN3K. Call to set return ; ordrng 1 Secondman"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

Arrived on site for a dryer that will not start. Inspected unit and work area. I checked the door switch and found the door switch broken causing the issue. I held in the door switch and attempted to start the unit. Found the unit starting to operate. Ordering the door switch and rescheduled the customer to 3/14.; ordrng 1 WP3406107 (Door switch)

Arrived on site to install previously ordered parts. Replaced harness and outer tub. Test unit and is operating as designed. Did find unit is installed on a wooden pallet and causing unit to be out of level and wobbly. Advised customer to have unit installed on a flat level service and unit will operate mor efficiently. No leaks present at this time. Job complete

"Arrived on site to test unit for noise, tested unit found metal heat shield tapping against blower housing and a cracked blower wheel, replaced and tested, unit is now running as designed, job completed"

Arrived on site to replace valve. Replaced valve test unit no water leaking into unit job complete.

"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the oven door outer door glass missing and pieces of broken glass inside the frame of the door. I disassembled the door and cleaned the broken glass from the frame and reassembled the door installing a new outer door glass and nameplate. Tested the door functions and unit is operating as designed. Job completed. No one available to sign for receipt."

Arrived onsite for a rang that with a right front burner switch that is not turning the burner off when set to off. Upon arrival I found this to be true I replaced the switch and tested the unit and found the unit operating as designed

"Arrived on site to test unit for tripping breaker when turning on oven light. Customer stated it happened once and she hasnt used the light since. She got the unit outlet and plug serviced. Inspected wiring harness and control, no obvious shorts or burned wires. Preheated oven to 350? and turned the light on multiple times with no issues. Advised customer to monitor and if issue persists to leave the unit as is and call office so we can pinpoint issue. At this time unit is running as designed, job complete."

"Arrived on site to diagnose cooktop that was not working. Customer advised me the unit was not sparking, but the issue was traced to an electrical issue in the house that has been resolved. Service not needed. Call completed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Arrived on site to test unit for not dispensing ice. Inspected unit and found ice container not making contact with the impeller causing it to not turn and dispense ice. Replaced ice container and tested, unit is now running as designed, job complete."

Arrived on site for door gasket falling off. Upon arrival inspected unit and found right side rc gasket has failed. Need to replace right side door gasket. Replace door gasket. Found unit is completely out of level. Customer will have unit level. Job complete.

"Arrived on site to test unit for long dry times, tested unit found thermal cutoffs shorted, replaced and tested u it is now heating, ran vent test and it failed, advised customer to not use unit until the restriction has been removed, at this time unit is running as designed, job complete"

Arrived on site for unit needing deli ui as well as harness. Upon arrival confirmed black wire in harness was broken and replaced it and ui panel. Reassembled and tested unit. Found refrigerator working as designed. Call complete

"Arrived on site and replaced left RC door gasket, inlet valve and added pressure regulator. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not being able to level and sliding. Found adjustment bolt were unattached from roller cabs. Secured bolts and leveled unit to recommended. Advised contractor due to floors being soo smooth and unit sitting in rollers only was to prevent it from sliding is yo shin the front rollers. No leaks detected. Job complete.

On arrival verified complaint of unit leaking. Ran diag found no codes. Ran a full quick cycle with load of towels and removed back panel to inspect and watch. Unit did not splash or leak a single drop during cycle. Unable to identify cause of leaks called TL to document mystery leak. 7738634852.

On arrival verified complaint of after power outages unit won't turn back on. After power fluctuates again it will. Ui is connected to wifi at this time. Went to breaker and simulated power outages one at a time and unable to replicate failure. Unit is currently working at this time. Job complete.

"On arrival verified complaint of not filling on active wear. Ran active wear cycle on cold, hot. And warm setting all cycles filled correctly Customer stated she wasn't waiting long enough for fill to start. Unit is working correctly with no error codes. Job complete. No leaks detected during service."

Arrived onsite and replaced the fan blade only. Rediagnosed water leak symptom as splatter from the ice maker fill spout behind the back panel. Made adjustment to the existing fill spout to repair and prevent splatter leak. All checks good. Office to charge adjusted total due to less parts being needed.

"Arrived on site for a dishwasher that is not starting. Inspected unit and work area. The customer advised the unit had been working just fine but that it just completely stopped being able to start cycles. I tested the unit and confirmed the customer complaint. I ran the unit into diagnostics and found the unit would not enter into diagnostics, suggesting a latch issue. I opened up the door and found the latch had some grease residue on it and had shorted out. I replaced the latch and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for dishwasher with broken door panel insert and possibly leaking, upon arrival confirmed insert broken and prevent a flush seal between door and gasket in upper right corner. Removed dishwasher from unit and inspected all fill line connections. Ran dishwasher but couldnt find any trails of water sediment or leaks. Ordering W11579566 insert and rescheduled customer for 03/13/24 to complete repairs.; ordrng 1 W11579566 (Door Insert)"

Arrived on site on site for washer not running.ran diagnostics no error codes . Found debris in valve .also drain pump making noise .ordering valve and drain pump .call to set return ; ordrng 1 W11210463 (Valve)

On arrival verified complaint of unit not baking. During bake cycle ignitor will run constant until unit shuts off bake cycle. Confirmed ignitor is positioned correctly and no visible damage to the wire or pinch. Replaced dsi board and retested the unit. Bake no works correctly. Job complete.

On arrival confirmed complaint of F1e2. Per tech sheet Needs main board. Ordering main board. Reschedule for 3/14; ordrng 1 W11620481 (Main board)

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer had the ice bin out of the unit. I tested the ice dispenser motor and could hear the motor rotating. When I went to place the bin back in its space on the fc door, I found some debris on the chute plate that was causing the bin to not sit properly and allow the augers to seat properly. Removed the debris and tested the dispenser and the unit is operating as designed. I did find the auger in the bin somewhat loose, but there was no ice in the bin to test with a load. I recommended the customer use the unit once ice e had time to drop into the bin and if the dispenser continued to fail to contact our office, at which time, I would recommend end replacing the bin. No water leaks observed during service and no charges as we recently repaired this unit, job completed."

"Arrived onsite for unit making noise in the blower housing. Disassembled and found motor shaft slightly bent causing blower to warp and rub on housing. Replaced Motor , wheel warped due to shaft, blower housing, seal kit and sound pads. Tested and unit is no longer making noise. Job complete"

Arrived onsite for a refrigerator that is showing PO error code on the display. Upon arrival The customer advised me that the unit will somehow just turn off (no lights in side)and then turn back on. I couldnt duplicate the issue. But I did replace the control and Ui and tested the unit and found the unit operating as designed

"Arrived on site to test unit for no operation. Found F2E2 error code HMI disconnected from ACU. Inspected all wiring found no loose connections. Installed control with no change. Unit will need a console and control as precautionary. Ordering parts, office to reschedule. ; ordrng 1 W11478524 (Panel UI)"

"Arrived on site for for dryer taking long dry times . Found dryer cycling at lower then normal. Temps are running cooler than normal, cycling too low in both sense and time dry . Ordering thermistor and control . Call to set return ; ordrng 1 WP8577274 (Thermistor) and 1 W11545746 (Sensor)"

Arrived onsite for a range tripping the circuit breaker. I found the bake element with moisture in it causing the issue. I used the broil element to get the range above 350 degrees and then ran a bake cycle and heated the oven up to 500 degrees to dry the bake element out and the unit is now working as designed. Call complete.

Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I I found that the temps in the unit at 20?F in fc and 40?in the RC. I then put the unit in diagnostic and found that the thermistor should open. I replaced the thermistor and tested the unit by monitoring the Evap and found that it developed a hood frost pattern. Unit operating as designed

"Arrived on site for dishwasher that is not draining. Inspected unit and work area. I attempted to drain the unit and could hear the drain propeller running, but nothing really happening. I took the drain hose off the garbage disposal and found very limited water trickling through the end of the drain hose. I gained access to the drain pump and found nothing impeding the impeller. I removed the inner drain hose off of the water assembly and tested the drain pump. Found adequate water pressure coming from the drain pump. Attempted to blow through the external drain hose and was finding it completely clogged with debris. I was able to blow out the drain hose and tested the unit again. The unit began to work and operate as designed. I did advise the customer that they may want to run the drain hose going upward through the cabinet as opposed to going through the bottom and feeding up into the garbage disposal. I explained that the garbage disposal is probably clogging up the drain hose because of food particles siphoning into the dishwasher drain hose. The unit is working as designed. Call complete."

"Arrived on site for making noise, and may be filling with too much water. upon arrival, customer states that a noise may have been heard coming from unit and wants to be sure nothing has failed. Ran a drain and spin cycle and both drain pump and gearcase sound normal. Test unit by running a normal cycle with deep fill. Unit begins filling with no odd noise from valve, but then never stops filling. Found even when unit no longer calls for water. unit continues to fills unless there is no power to unit. Valve is not weeping. Test pressure hose and confirm there is no air leak. Found unit is having water pressure failure at control. Need to replace control. Replaced control W11513246. Test unit by running a normal with deep fill cycle. Unit is now operas designed. No leaks present at this time. Job complete"

"Arrived on site and replaced previously diagnosed defrost control and temp control. Unit would immediately trip when plugged in. Found compressor had a hard start installed. Recommend replacing lower harness, run cap and start device. Advised customer hard start may have caused damage to compressor. Office to reschedule. ; ordrng 1 W10613606 (Start device) and 1 67004955 (Lower harness)"

"Arrived on site to test unit for not dispensing ice. Tested unit found impeller stripped. Replaced motor and impeller and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for door falling to the side. Seems like bottom panel is not holding, also found loose screws. Replaced lower door trim. Verified operation. Call complete."

"Arrived on site to test unit for no ice production, tested unit found E5 error present, ice maker is harvesting, ice box fan is working, ice level sensors are good, recommend replacing ice maker, control and UI also FC door slides are ceased so when customer pulls door open it pulls the slides out from housing, will need to replace left and right brackets, ordering parts rescheduled for 3/14; ordrng 1 W11668671 (FC brackets) and 1 W11636544 (UI)"

Arrived on site to diagnose microwave that was occasionally tripping the breaker. Maintenance mentioned it didn't happen all the time. I tested the unit but could not recreate the failure. I found no scorch marks or evidence of shorting in the cavity or in the HV system. Didn't see any failed interlocks or wiring. I advised we could replace the magnetron/HV system to check for improvement. Since unit is out if warranty they can replace unit for cheaper than fix. Called findings in to safety. SR7738587397.

"Arrived on site to diagnose refrigerator not cooling. On arrival found both compartments room temp. I foind fans running, but did not hear compressor. Accessed compressor and found start device was unplugged. Plugged in harness and compressor started. Advised unit would take 24-48 hours to fully cool. Unit now working aa designed. Repair completed."

"Arrived on site for a dryer that is shutting off halfway through cycle. Inspected unit and work area. The customer advised that the unit will shut off and not allow it to come back on for at least another 30 minutes or more and that it happens on almost every cycle. I checked behind the unit and found the vent hose kinked. the customer advised that even when they pulled out the machine, it still does not complete a cycle. I went ahead and replaced the motor budget advisor, customer that if they have any further problems, they would probably be looking at an air flow issue, and they may want to change from a spring style vent hose to a periscope style that house. I tested the unit and the unit began to work in operate as designed. Call complete."

Arrived onsite for a DW that is not drying dishes upon arrival I ran diagnostics and found (F7e1 Heater No Heating) code stored. I continued running diagnostics and found that the heater didnt come on . Upon further inspection I found that the heater was burnt out. I replaced it and tested the unit and found unit operating as designed no leaks. I went over detergent/rinse-aid use and how it can help keep the heater alive longer

"Arrived on site to test unit for broiler not working and lower oven not hot enough. Tested lower oven with thermo coupler, unit heater to 380? and than leveled off at 350?. Tested upper and lower oven broiler, elements are glowing the same and heating as designed. Advised customer to adjust temps in calibration to get to desired cook times. Unit is running as designed, job complete."

"Arrived on site for not heating correctly, upon arrival, test unit by preheating oven to 350. Bake element energizes an begins heating. Unit preheated to 390 and began heat cycles. Used thermocouple to monitor temperatures. Cycled unit 3 times and averages are L 336, H 381, avg 358.5. Found inspector used infrared thermometer to test unit. Showed customer service pointer of correct and incorrect thermometer for oven calibration. Unit is operating as designed"

"Arrived on site to test unit for not advancing in cycle. Customer stated unit would start cycle and 6-7 minutes in itll stop and say sensing. Tested unit found slider not releasing properly, would need slider, clutch, and control as precautionary. Replaced parts and tested, unit is now running as designed, also advised customer to connect unit to wifi. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed cam, replaced cam but noise is still present, inspected gear case and found shaft has slightly dropped causing cam not to work properly, replaced gear case and tested, unit is now running as designed, job complete"

On arrival verified complaint of UI is locked and wont respond. Replaced UI w11319991 and still no change. Called TL 7736516090 spoke to Kurt. Unit was deemed NR due to extent of repairs including 5 UI's and 3 ACUs. Documented with AIG. Customer to hear back in approx 3 business days.

"WTW8127LC1 Arrived to inspect error codes and water in tub. I found the unit would not drain and discovered the drain pump harness had failed, at the connector. I repaired the failure point and drained the unit to perform checks. I found a line of oil within the lower part of the cabinet and other areas adjacent to the motor, but prior to todays service, a gear case replacement had occurred and suspect the oil from that point in time. Further inspection revealed a screw missing from the clutch and stator assembly and will need to be installed. Mode testing revealed water fill flow to be lacking and a valve assembly will be required as well. No leaks observed during service. ; ordrng 1 W11027980 (Screw) and 1 W11621181 (Drawer) and 1 W11413340 (Drawer)"

"Arrived onsite for vent hood fan not working. On inspection found the motor was seized up, installed new fan and tested before I mounted it in and it worked. Mounted the fan and went to test and it did not power up. I moved the connector and it powered up. Pulled the connector and tightened up the pins and reconnected it. It now turns on every time. If customer calls back need to return with wire harness. The unit is operating as designed."

Arrived onsite for a washer that is making a loud noise when in use. Upon arrival I ran the unit in quick wash and found one noise. I leaned the unit back and found that there was some objects underneath the unit which I remember I inspected the cam and found the it was slightly worn. I replaced it and tested the unit and found unit operating as designed the only other noise I heard was coming from the hoses hitting the unit when in spin. Which cant be remanded due to how small the laundry room is unit operating as designed

Arrived on site to test unit for convection fan not coming on when using air fry. Test unit and convection fan coming on at /around 200?. Unit working as designed at this time.

"Arrived on site to diagnose cooktop with right front burner not igniting. Tested unit and found the RF sparked will only occasionally work, and if the valve is turned at all, it stops sparking. Indicates a failure on the switch harness. I tried to reseat the switch and results did not improve. Ordering a new harness. Return visit set for 3/13.; ordrng 1 W11561436 (Ignition switch Harness) and 1 W10859922 (RF Valve) and 1 W11507531 (Electrode RF) and 1 WPW10475149 (Spark Module)"

"Arrived on site to diagnose washer banging when in use. Was advised by maintenance the report came from the downstairs neighbor. We tested the unit and found no abnormal vibrations or noise. Suspension felt good, no gearcase oil leaks or play in basket. Noticed there was also am ironing board next to the washer that likely falls on it and vibrates, or unit was not loaded evenly. Advised to provide resident proper loading tips since no failure could be reproduced. Call completed."

Arrived onsite for concerns about dispenser drawer function. Dilution and dispensing concerns. Provided maintenance. Evaluated function. All checks good. Unit is now operating as designed. Advised customer on findings and use customization options.

Arrived on site for refrigerator freezer not cooling passed 20f. Found evaporator coil was frozen over. No problems found with front controls. Other responding properly. Unit is not defrosting Test 6 confirms defrost is working. At control heater is pulling 3 amps. Replaced main control. Advised to allow ice to melt. Call complete. ; schdld next appmnt for 3/14 THU AM

"Arrived on site for a refrigerator that is frosting in the freezer section. Inspected unit and work area. The customer advise the unit cools and operates just fine but that they are getting frosting up in the upper right hand corner of the freezer section at the door. I did confirm the customers complaint and found frost inside the unit. I found the door gasket, not quite making a proper connection and use to heat going to try to reform the gasket. Found that the frame of the cabinet was bent out a little bit, causing the door not to make a proper seal. I checked the liner inside the cabinet and found an indentation on the left-hand side. I attempted to use silicone to bridge the gap, but found that the gap was too wide, for the Silicone and Silicone was just dripping down. I called Whirlpool Techline and spoke to Andrew SR# 7738633973. He had me send him several photos of the indentation of the liner, and advised that the gap was too wide to silicone, and that the unit would be sent to review. He advised that whirlpool would be in contact with my cell for the customer depending on the next steps. Call complete."