Sr#7737149288 arrived onsite and documented repeat normal button failure. Replaced control and console together. All else checks good. Unit is now operating as designed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer leaking. Customer also explained it was leaking during a towel wash and had a SD code present. I tested and found no leaks from anywhere. All seals looked good and hoses. I explained to the customer to make sure the glass area is always free from any hair or debris that can cause the door not to properly seal. No leaks where observed during service. Job completed."

Arrived onsite for a washer that has no power. I checked for power into and out of the line filter and found that the was a good 120va both in and out and found that;the control was dead. I checked the drain pump and found that it was not clogged. I found that none of the parts sent with me was correct I am ordering the correct parts and scheduling return 05/09/23; ordrng 1 W11550649 (CNTRL-ELEC) and 1 W11219530 (FILTER) and 1 W11458345 (PUMP-WATER)

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested and found the belt stretched out. Im ordering the belt and cam to fix the noises. Reschedule to return on 09/05/23. No leaks where observed during service. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site for not operating correctly. Upon arrival test unit and having some issues with control not responding. Am able to get into diagnostics. Got error codes F7-E5 shifter fault, F2-E1 stuck button. Replaced control W11608056. Test unit and actuator is not shifting cam. Replaced actuator W11481722 and test unit. Actuator is now operating. During agitation and spin test the basket only makes a slight rotation and then stops. Ran diagnostics again with newly installed control and now getting error code F7-E6 motor fault. Test capacitor and is within capacitance. Need to replace motor ordering motor; ordrng 1 W11497303 (Motor) and 1 W11665968 (Harness)"

Arrived on site for dishwasher not cleaning the dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found wash motor had failed and replaced it. Tested unit and found no leaks. Dishwasher is now working as designed. Call complete

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found temps at 60 in both compartments on arrival. Found all fans and compressor running but unit had a low side leak on rc evap coil and was loosing refrigerant and low sides of compressor were hot.Will need office to reschedule once availability of parts is known to due a sealed system repair.; ordrng 1 WPW10608485 (Fc evap coil) and 1 W10832994 (Compressor) and 1 W11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduled for four hrs)

Arrived on site and replaced previously diagnosed parts. Ran calibration cycle and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site for fridge being really loud at times . Ran fan and compressor and dampner tests . Couldnt duplicate sound .Found FZ door not setting and closing roughly , maybe causing ice periodically to build on fan . Ordering door brackets and slides . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket) and 2 W11658403 (Rails)s"

Arrived on site for oven cavity missing bottom. Installed new bottom which includes flame spreader. Unit is operating as designed. Job complete

"Was sent gas dryer front panel ,need electric dryer front . Reordering panel, high temp adhesive. Gas plug just in case sent wrong panel again . Spoke with DW. Call to set return and verify panel ; ordrng 1 279443 (Front panel) and 1 W10811916 (Plug) and 1 Hightempadhesivedryer"

Arrived onsite for a MW that is showing F4 E4. Code when in use in steam mode. Upon arrival I tested the unit in the steam mode and found that the code cam up. I replace the control and tested the unit and found unit operating as designed.

Arrived onsite and found unit operating with failed valve and slow trickle. Replaced valve and observed resumed normal operation. Unit is now operating as designed. Advised customer on findings.

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit on and quiet. Customer advised the unit gets very loud at times and they believe it to be the compressor. I placed the unit in diagnostics and tested the compressor and it was quiet. I pulled the unit out onto my floor protector and checked the compressor and it was showing .80amps. Checked all tubing and it was good and could not duplicate the issue. Put the unit back into place and when I opened the FC door, I found frost on the bottom of the ice bin and evap cover (photos). Customer noticed a small piece of ice/frost built up at the top of the FC door. I removed the ice bin and using my flashlight, I placed it inside the FC section and found a gap in the door gasket at the top right corner of the FC door at the center mullion (photo). I placed my flashlight at the bottom of the FC sections and closed the door to find a gap in the lower right corner of the door gasket at the center mullion. Also found the bottom mullion slightly bowed inward at the center mullion (photos). I contacted techline and spoke to Adrian and advised of the complaint and my findings. Adrian provided a text to my phone and I sent him the photos of the gaps. Adrian advised the file would be sent to Engineering for review and provided SR#7737151988. I advised my customer that someone from the manufacturer would contact them in approximately 3-5 business days with a resolution. No repairs made at this time and .No water leaks observed during service, job completed"

"Arrived on site to replace previously diagnosed FC ice maker, replaced and tested, ice maker completed diagnostics and filled with water, unit is now functioning as designed, no leaks detected job complete"

Arrived on site and replaced previously diagnosed console. Unit now working as designed. Job complete.

"Arrived on site to test unit for not filling, tested unit found water filling but wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator mullion not catching the pivot block. Upon further inspection, when I opened the left RC door, I found the mullion not making good contact with the pivot block. I attempted to adjust the mullion and had a piece of plastic break from the mullion. I removed and replaced the mullion and adjusted it and tested and unit is operating as designed. I recommended the customer have the cabinets adjusted in order for the unit to fit appropriately and be leveled properly. No water leaks observed during service, job completed."

Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 with no issues and found temps within range. Advised customer against use of hanging thermometers as stated in owners manual. Unit is working as designed. Job complete.

"Arrived on site for dishwasher not starting . Ran diagnostics 2Xs, began a normal wash cycle . No erro codes and unit ran both test cycles complete and passed . No issues found with unit . Could not duplicate any faults at this time . No water leaks detected at this time. Job complete"

Arrived onsite for a microwave thats not heating. I found the magnetron defective. I replaced the magnetron and tested the microwave. The microwave is working as designed. Call complete.

Arrived onsite for water level concern. Tested. No error codes. Good valve function. Calibrated unit. Tested with clothes. Found normal operation and tolerances.Advised customer on use and care and system design.

"Arrived on site to install previously diagnosed and ordered part. Due to the right rear element failure, I removed and replaced the element and tested. Unit is operating as designed. Job completed."

Arrived on site for washer starting and stopping in wash cycle . During diagnostics unit would run for couple minutes the stop . Unplugged vent and unit would run full diagnostics cycle . Unit will now run normal wash cycle as well . Ordering vent . No water leaks detected at this time. Call to set return ; ordrng 1 W11612315 (Vent) and 1 W11545539 (Gasket)

Arrived on site to test unit for cabinets getting hot when oven in use. Ran unit at 400 for 1hr and found highest temp outer panels got to is 130. Took temps of cabinet drawer face panels and found temps at 111. Per installation instructions cabinets need to have an allowable temp of 194. Documented with Techline and found unit working as designed. Left side temp where cabinet wrap is melting is 111 degrees when operating oven. Advised cabinets need to have allowable 2 from sides of range per installation instructions and needing to reach out to cabinet company to see what allow temp tolerances are. No leaks detected. Job complete. SR#7736001163

Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Inspected underneath unit and found cam gears worn. Replaced cam and actuator. Ran test and found no excessive noise issues. Job complete.

Arrived onsite for unit not cooling. Upon arrival unit was running and cooling properly. Several large gallons of water in the freezer were solid. Customer explained on 2 separate occasions it seemed like everything thawed out. Unit could potentially have an electronic issue or at worst case a compressor issue. Customer will monitor as unit is currently functioning. Job complete

1942. Arrived onsite for unit not cooling and frosting over in freezer section. On arrival unit was thawed. Disassembled and inspected. Found brown heater wire disconnected. Secured wire and tested. Unit is now going thru defrost cycle. Unit is functioning properly. Job complete.

Arrived on site and replaced shift actuator and lower harness per Techline. Completed a diagnostic cycle with no issues. Ran quick wash and verified unit going through cycles as designed. No leaks detected. Job complete.

Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not operating. Ram cycle and unit fills. Confirmed motor is not operating. Need to replace sump and motor. Office to reschedule ; saved tckt

Arrived on site to install previously ordered parts. Removed old slides. Drilled out rivets and attached brackets with new rivets onto new slides. Test unit and door is sliding and pulling in correctly. Job complete

Arrived onsite for a wall oven with a damaged outer door. I verified the damage and changed the outer door. Call complete. Use Authorization # J1824H0APL1.

Arrived onsite and found the tub ring failing diners pulling apart. Replaced the tub ring. Unit is now operating as designed. all checks good.

"Arrived on site for washer making noise ,vibrating and walking around . Found no QR code on basket and examined holes . Most hole will not pass light . Ordering basket ,. No water leaks detected at this time. Call to set return ; ordrng 1 W11172199 (Basket)"

"Arrived on site for washer not starting . Ran diagnostics ,no error codes . Went over with customer how to start unit and the washers normal. Behavior and steps it goes thru. Also instructed on proper loading . No water leaks detected at this time . Job complete"

Arrived on site to test unit for leaking. Found all water connections were secure. Ran diagnostics and found no error codes. Unit completed diagnostics with no issues. However did find excessive suds in sump when diagnostics was completed. Customer stated she is filling the dispenser with liquid detergent. Unit is supplied soft rain water. Advised customer on use of less soap. No leaks detected. Job complete.

"Arrived on site. Per service pointer had drain pan replaced,secured thermistor to correct location on suction line,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws,changed defrost setting to basicAUTHO S16360"

"Arrived on site to preform sealed system repair, replaced compressor, access valve and dye drier, vacuum system for 30 minutes, vacuum held good for 10, charged system with 47g of R600 refrigerant, powered on unit, evaporator started to develop good frost pattern, advised customer to monitor for next 24 hours to ensure proper cooling, at this time job complete"

Arrived on site to install previously ordered part. Replaced valve drawer assembly. Could not test unit. Unit is stored in warehouse behind sales floor. Job complete

"Arrived on site to diagnose no drain washer. Tested unit and found it is draining, but has overflow and stuck key errors saved. Replaced control to resolve both issues. Tested unit and contlfirmed proper operation. Repair completed."

"Arrived onsite for unit not cooling properly after previous repair. Upon arrival inspected unit. Found both sections cool, but not ideal. Removed compressor compartment cover of inspection. Found no signs of dye and compressor running at 1 amp. Disassembled freezer compartment and found evaporator cover not secured properly causing change in air flow and frost to build on upper portion of evaporator constricting air flow. The rest of the evaporator has good fros pattern. Sent pics to service team. Thawed buildup and Secured evaporator cover and tested. Unit seems to be cooling properly job completed"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested it. The new icemaker wouldnt go thru a harvest cycle. I found no voltage on L1 at the icemaker. I found the black jumper at the FC molex not snapped in the molex block correctly and corrected it. I tested the icemaker and it is working as designed now. Call complete.

Arrived onsite for unit not powering on. Found internal drum light is on. Tested and found timer shaft is seized and caused knob to fracture internally. Unit will need timer and knob replaced to correct the issue . Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)

Arrived on site for no heat dryer . Unit is tumbling but not heating . Found cutoff and heater failed . Replaced both . Unit is heating properly . Clean a lot of lint out of unit . Recommended customer clean vents . Job complete

Arrived on site to diagnose noisy dryer. Found unit number incorrect. Checked unit in 3402 and found no issues with this unit. Unit ran fine. Advised maintenance to follow up with correct unit.

Arrived onsite for element out of position. Upon arrival inspected unit. Found element zip tied to upper rack from factory. Positioned element correctly and tested. Unit is operating as designed. Recommend customer leave on for 30 minutes to burn off shipping oils. Job complete

Arrived onsite for cooktop burner has no simmer flame. On inspection found that the medium setting is the same as the simmer setting. I adjusted all the burners to have a simmering flame. No gas leaks detected during service.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. I installed parts ordered by previous tech. Tested and found that the lower door seal and tub gasket will need to be replaced together. Im ordering parts and reschedule to return on 08/25/23. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Tub gasket)"

"Arrived on site for dryer not heating. Upon arrival verified unit had stable and proper voltage. Found no errors I. Diagnostics. Found cutoff fuse blown. Element coil wasnt grounded or broken and ohmed and 9.6ohms. Found home exhaust vent had a clog and needs a thorough vent cleaning. Replaced cutoff kit and explained to customer not to use dryer until clog was removed from exhaust vent in walls to help prevent further breaks on dryer and any fire hazards from lack of air flow, call complete"

"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts and tested, unit is now running as designed job complete"

"Arrived on site for vent hood lights falling out. On inspection found that the tabs that hold the lights up are flattened out due to heat from the cooktop. Called WP tech line to report what I found, they do not see this issue on other units. Ordering new lightsSr7737134153; ordrng 1 W11321564 (36in vent lights) and 1 W11321563 (30in light)"

Arrived onsite for previously diagnosed parts. Installed the new orifice for the customer. The flame is little large the the right side front burne. Customer is going to see if it works the way she wants it to. She will call if the flame is to big. No gas leaks detected during service.

"Arrived on site to test unit for drain pump running all the time, tested unit found control acting erratic, replaced control and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to replace console. Called Techline and let Techline they wanted me to replace console. Test unit and unit test good job compete. Sr#7737139026

Arrived on site for dryer not heating correctly. Upon arrival confirmed failure. Disassembled u it and found thermistor had broken and exhaust fan was clogged with lint. Replaced thermistor and cleared lint. Found unit working as designed. Call complete

"Arrived onsite for a washer that is not going into wash cycle. Upon inspection I found that the lid lock functioned as designed. Upon further inspection I found that the gearcase was leaking and there was some rust forming on the shaft I am ordering the gearcase, slid, and valve to replace and complete call on 08/28/23 and will return with parts sent with me on this trip ; ordrng 1 W10734521 (SLIDER) and 1 W11393685 (GEARCASE) and 1 W11165546 (VALVE)"

Arrived on site to test unit for acting erratic and not completing wash cycles. Found in diagnostics no model and serial number present/saved. Customer stated unit has already been approved for replacement. Called Techline and verified unit is being replaced. No leaks detected. Job complete. SR#7737141012

Arrived on site for cooktop needing previously diagnosed regulator valve. Upon arrival reconfirmed failure but found after installing valve the pressure through regulator was still to low. Customer didnt want to continue with repairs due to failing regulator. Removed defective regulator. Call complete

Arrived on site for dishwasher leaking . Ran diagnostics and found white hose spraying due to small crack . Ordering drain hose .8/28 . ; ordrng 1 W11551233 (Hose drain)

"Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I performed a temp test and found that fc getting to 27*. I then gained access to the evaporator and found that it had a full frost pattern. I noticed that the fan was not running when I pushed the door switch in I replaced the fan motor, harness, thermistor and tested the heater and found it good I then tested the unit and found that the unit is not moving the cold air which will now allow the unit to cool like it should."

Arrived onsite for broken light switch. Replaced the light switch. Unit is now operating as designed. All ch3cks good. Advised customer on repair.

Arrived on site to test unit for unit not working. Test unit and found unit not washing or draining. Replaced sump and motor test unit and unit test good job complete.

Arrived on site and replaced burner elements. Unit working as designed. Job complete.

"Arrived onsite for unit intermittently restarting. Customer stated time clears, screen turns black, then white then resumes functionally. Ran diagnostics and found no stored error codes. Called tech line for assistance. Spoke to Derrick- SR 7737138895. Tech messaged engineers and recommended replacing UI. Ordering stainless console. Office to reschedule ; ordrng 1 W11600370 (Console)"

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new filter bracket. And tested the unit and found unit operating as designed

"Arrived onsite for a wall oven that is smoking when in use. The customer stated the door gasket is loose and smoke comes out around the door. I explained to the customer that the unit will smoke some after it is first turned on and to check the owners manual for break in procedures. I did find the door gasket not clipped in correctly in the spots, one spot on each side and one at the bottom. I clipped the gasket in place and tested the oven. All is working as designed. Call complete."

"Arrived on site site for refrigerator, inspected unit and work area. Customers complaint is RC still building up ice. Retrieved temps in FC 19?. Spoke to CS and he recommended to replace the UI under our cost. I replaced the ui and informed the customer too defrost refrigerator. I also informed the customer if it continues to do the same sealed system would be suggested next. No leaks where observed during service. Job completed."

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival confirmed failure and installed part. Found door gasket sealing as designed call complete

Arrived on site to replaced broken blower wheel causing dryer noise. Replaced blower wheel and tested. Verified noise gone. Repair completed.

Arrived on site for not drying correctly. Upon arrival ran diagnostics and got error code F4-E3 restricted airflow. Ran vent test and test failed. Customer will have vent cleaned and call back if issues continue. Job complete

Arrived on site for dryer with broken knob and not starting. Upon arrival found metal clip and knob cracked. Replaced knob and tested unit. Found dryer working as designed. Call complete

"Arrived onsite for freezer with ice. On Inspection found the Bottom of the fc had sheet of ice. Pulled the drawers and shelf and found the drain hole frozen over. I pulled the evap cover and there was no icing on the evap. I steamed the drain open and it started to drain once the ice was cleared. Tested the heating element in it was 22 ohms. Tested bi metal and it was 18 ohms, it should be 45 ohms. Replaced bi metal. No water leaks detected during service."

"Arrived onsite for rc door gaskets were torn. I replaced both RC gasket, did not see any issues with fc gasket. No water leaks detected during service."

Arrived onsite for oven not holding time. On inspection found the clock was 4 hrs off. Ask the customer if it was connected to the internet. He said at 1 time it was. I found that it was not connected anymore. Connect it to the internet and will download the new IOS to the UI. Customer will call if software updates fix the issue. Ordering the ui in case the upgrade doesnt fix the problem.; ordrng 1 W11600370 (Ui)

Arrived on site for washer making grinding noise . Found nut on cam had started to come off causing cam not engaging properly . Replaced cam and belt . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete

Arrived onsite for a washer with a broken lid strike. I replaced the lid strike and tested the lock in manual loads. The door lock is working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested unit several times and found unit operating as designed

Arrived onsite for a refrigerator making a loud noise. I found the dampener grinding making the loud noise. I replaced the dampener and tested the refrigerator. All is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Per service pointer to replace basket. Im ordering the wash basket and office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket)"

Arrived on site for dishwasher not draining and over filling with water . Upon arrival verified ACU was receiving and outputting 120vac down to drain motor but motor windings had broke open. Replaced drain motor then tested unit. Found it fill cycle water and drain as designed. No leaks present call complete

Arrived on site to diagnose refrigerator that was not producing ice. Tested unit and found ice was stuck on the bail arm. Removed ice but found the icemaker is actually stuck and not able to finish a harvest cycle. Replaced icemaker which filled and worked immediately. Repair completed.

Arrived onsite for a refrigerator with none functioning LEDs upstairs inside I found that the led in the fc was out I replace it and tested the door switch and found the door switch open as designed along with the rest of the LEDs. I am ordering the rh drawer stop because it broke when I was attempting to remove it.. d2c if possible.; ordrng 1 WPW10485089 (STOP-PAN)

"Arrived on site to test unit for orange flames. Customer stated flames are now normal. Found no issue with flame mixtures but did find summer was too high. Adjusted flame height, unit working as designed. No leaks detected. Job complete."

Arrived on site to replace harness. Replaced main harness test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed drain hose, internal drain hose was ordered but external hose is whats needed, ordered correct part office to reschedule ; ordrng 1 W11551765 (External drain hose)"

"Arrived on site for no ice. Ran diagnostics E2 error code motor lost position,ordering another icemaker; ordrng 1 W11658802 (Icemaker)"

Arrived onsite for a wall oven that is showing f9e0. Updating insulation I found that the unit was showing the code for incorrect wiring I asked the customer if they had a power surge/outage. And they said that the did and this issue started right after that. I then power cycled the unit and the tested it and found that unit operating as designed

Arrived onsite for doors not level. Doors do not have direct adjustment capability. Shimmed right rear corner of cabinet and used front frame set feet to achieve the best functional level possible. All checks good.

Arrived onsite for cooling loss and determined the freezer evap frozen through. Unable to gain access to determined cause but ordering the heater and harness assembly due to case history molex failure. ; ordrng 1 W11650660 (Heater)

Arrived on site to test unit for flames not changing much from simmer to high. Adjusted flame height to recommended height. Found air vent directly about cooktop. Had customer turn on fan to adjust flames while air is being blown on cooktop. Would not recommend going any lower as air may cause igniter not to sense flames and may blow flames out. No leaks detected. Job complete.

Arrived on site for noise when high speed fan is on. Upon arrival. Lowered unit from cabinet for inspection. Found damper installed incorrectly causing flap to rattle. Installed damper correctly. Test unit and is operating as designed. Job complete

Arrived onsite for cracked cooktop. Upon arrival inspected unit. Found thermal crack on cooktop over dual power burner element . Replaced cooktop and tested. Unit is now. Functioning properly. Job complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the RC crisper drawer frame and brace. The crisper drawers open correctly now. I replaced the FC left and right brackets. The FC door closes correctly now. Call complete.

Arrived on site to install new freezer evap harness to resolve defrost issue. Replaced harness and set thermistor. Advised unit should resume normal temps in 1-2 days. Repair completed.

Arrived onsite for unit oven not heating. Upon arrival inspected unit. Could hear unit trying to ignite. Disassembled and found igniter wire harness pinched between frame panel. Secured harness and reassembled. Tested and unit is functioning properly. Notified customer to allow to run for min 30 min for oils to burn off before first use. Job complete

Arrived on site to test unit for gasket coming off. Found gasket broken repacked gasket test unit and unit test good job complete.

Arrived on site for special project leds out. Upon arrival confirmed FC led is out replaced led and unit is operating correctly. Job complete

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested and found the gas turned off. I turned the gas back on and found unit operating as designed. No leaks where observed during service. Job completed."

Arrived onsite and found low pressure cooling sporadic and hi temps. Customer says unit was not right a week following the previous repair. No evidence of leaking in the compressor area or surrounding joints. Pulled vacuum and held without movement. For this reason charged system with 57g r600a and advised customer to call back in event of repeat symptoms. In event of repeat symptoms the evap should be prescreened as well as an extra access port of isolating possible areas of leaking. ; ordrng 1 W11550396 (Evaporator) and 1 W11506635 (Coupler)