Service History 590 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

David S

Job Details: 03/09/2022

Arrived on site to install previous diagnose parts. I gained access to the defrost heater and replaced it. I reassembled the fridge and put the unit into test 6 I found it not tripping the breaker when energized. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Andice, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for washer making a squeaking noise when in high spin speed. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Performed component test and found when changing speeds noise occurred. Inspected gearcase and pulley system. Found abnormal wear and tear to cam. Removed cam and installed new with belt. Assembled unit and tested operation. All working as designed, no water leaks detected during service. Spoke with customer on service performed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Jonathan S

Job Details: 03/09/2022

Arrived on site for dishwasher not powering on. Inspected unit and work area. Found unit unplugged underneath sink. Plugged unit in and tested operation. Found unit working as designed. No water leaks detected during service. Spoke with customer on service performed.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for washer walking when in use. Inspected unit and work area. Found unit currently in wash mode. Removed 11 twin size cover sheets and 1 towel from unit. Tested suspension rods and found working as designed. Performed diagnostics mode and checked error codes. Found error code F0-E5 off balance load and F5-E1 door latch error. Ran automatic test cycle and found all components operating as designed. Ran manual test cycle and tested lid lock several times and found locking. Inspected gearcase and pulley system. Found unit sliding on floor, recommended adding washer friction pads. No service fee collected."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for oven combo over heating. Inspected unit and work area. Performed diagnostics mode and found fault code F6-E1 over temperature. Powered unit off at circuit breaker. Followed tech sheet process, measured resistance on bake, broil and convection. Found all within range. Measured resistance on temperature sensor and found correct. Powered unit back on and cleared error code. Performed temperature test on bake mode at 350?. While informing customer on temperature test customer stated that issue was when baking that the convection element was glow red. Found average temperature at 338?. Called Whirlpool tech support and spoke with Rich. Went over service performed, he stated that relay is possibly sticking intermittently. Will need to replace control to correct. Removed failed control and installed new. Calibrated unit +10?. Tested bake operation and found unit working as designed. (Sr# 7733140496)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/09/2022

"Arrived on site for refrigerator not freezing or cooling well. Inspected unit and work area. Gained access to compressor and measured amp draw to compressor, found low amp draw. Gained access to evaporator and found signs of restriction in sealed system (see SD-picture). Found compressor and evaporator will need to be replaced. Gave customer a rounded estimate on sealed system repair.

We serviced a

GE RANGE

Model JGBP33BEH5BB

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite and replaced the rusting and warped bake pan. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Wesley

Job Details: 03/09/2022

Arrived onsite to replace previously ordered part. Replaced evap fan assembly. Unit fan still does not run. Tracked voltage from tan to red and yellow to red at p14 and cabinet 8-pin connector. Proper 14vdc at connectors both locations. But fan will not energize. Called techline and discussed findings with Chris #sr7733139666 designating refrigerator non repairable out of warranty. Advised customer on findings and report to Techline. No further charge.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leander, TX 78641

David S

Job Details: 03/09/2022

I found out the unit is under a Lowes extended warranty. I provided the number for the customer to call. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519CS2

Near Austin, TX 78717

David S

Job Details: 03/09/2022

Arrived on site for micr vent light not turning off. I found the customer using an led bulb. I swapped in the correct bulb and found the unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Round Rock, TX 78664

David S

Job Details: 03/09/2022

Arrived on site to replace panels on the microwave. The home builder replaced the microwave. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78728

Justin

Job Details: 03/09/2022

Arrived on site to install previously diagnosed parts. Upon removing the unit I found the vent going outside still not centered and hanging over the hole. I installed the new blower and then tested the unit. I found the unit making no abnormal sound. The customer still found the noise slightly abnormal. I called techline and spoke to Adrian and received SR# 7733141650. We found the unit working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78728

Justin

Job Details: 03/09/2022

"Arrived on site for a refrigerator freezing stuff in the refrigerator compartment. Upon arrival the customer stated that items will freeze around the ice maker and crisper drawers, but within the last week or two it has stopped. I checked temps and found the FC at 2?F, the RC by the crispers at 25?F, and the upper RC area at 33?F. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evap and found no ice build up nor any sign of a defrost issue. I gained access to the control and ohmd out all thermistors. The RC thermistor read 7.23k and the FC thermistor read 16.25k. These are accurate at the time of reading. I checked voltage going to the components from the control and found them good. At the time of service I found no faulty component. I informed the customer of my findings. I also let them know that due to the dampers and incoming cold air from the FC that sometimes items in the RC can get icy, and if they wanted to reduce this they can increase the temps on the UI. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78665

David S

Job Details: 03/09/2022

"Arrived on site for dishwasher starting the cycle over, and the top rack being broken. I inspected the unit and work area. I found the top adjuster has been broken. I ran a diagnostics cycle and found fault code f3e3 owi failed calibration. I quoted the customer for the adjuster kit and owi. I found out the home builder is mhi and should have one year builder warranty. I reached out to claims and submitted a closing document. Pending review for additional home builder warranty. The office will contact the customer when we have approval.; O-emld tckt"

We serviced a

GE DRYER

Model GFD55GSSN0WW

Near Austin, TX 78727

Justin

Job Details: 03/09/2022

Arrived on site for a gas dryer with a gas smell when sitting. Upon arrival the customer had the gas shut off. I turned the gas back on and used the gas detector wand to search for a sign of a gas leak. I used the wand on the line and did not detect anything. I then gained access to the inside and used the wand on the regulator and solenoids. I could not detect any leak. I then ran the unit for several minutes and let is sit for a while. I checked all components again and could not detect a leak. During service I smelled no gas either. At the time of service the unit was running as designed. Call complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

Arrived onsite for unit not washing. Tested the unit and noticed that the pump and motor wouldnt not turn on. Replaced the pump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

AMANA RANGE

Model AER6303MFB2

Near Austin, TX 78724

Jacob

Job Details: 03/09/2022

"Arrived onsite for the unit had gotten stuck when trying to turn off the oven. Went to flip the breaker before starting it. Tested the unit, unit was working with no issues. Coupler not duplicate the issue to see it happening. Let customer know that if the issue continues to get a log of the times and dates or to record on the phone. No issues at this time. Job complete"

We serviced a

LG WASHER

Model WM3370HVA

Near Austin, TX 78723

Jacob

Job Details: 03/09/2022

"Arrived onsite for unit leaking. During testing, did see the unit leaking p. Upon further inspection, found that a small hose next to breather hose at the top back left of the tub was not connected and causing the leaking. Put hose back into place and tested the unit for the leaking. Unit did not leak anymore. No issues at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78746

Leonardo

Job Details: 03/09/2022

Arrived on site to test unit for burning smell. Test unit and found smell coming from inner door insulation from previous board burning. Removed burning piece test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to test unit for doors not leveled, leveled doors, customer approved, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to test unit for no drain, customer stated that unit is not running since July, with water still in there, open unit and found track clip stuck under float, removed clip, put unit through diagnostics, all components are working good and unit drained good, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2022

"Arrived on site to replace previously diagnosed blower fan, after connecting unit to Wi-Fi undated are not being received, replaced console and blower, tested unit unit running as designed, advised customer to connect new console to Wi-Fi, job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leander, TX 78641

David S

Job Details: 03/09/2022

I found out the unit is under a Lowes extended warranty. I provided the number for the customer to call. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Round Rock, TX 78664

David S

Job Details: 03/09/2022

"I inspected the microwave and found the vent hood light not turning on. I found the wiring harness damaged. I repaired the harness, and retested the unit. It is working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Kyle, TX 78640

Brandon

Job Details: 03/09/2022

"Arrived on site for customer complaint of RC not cooling, found air duct and return air frozen over, since unit is in the garage, customer said he would just defrost it manually for a couple of days.

We serviced a

SAMSUNG DRYER

Model DV405ETPAWR/AA

Near Kyle, TX 78640

Brandon

Job Details: 03/09/2022

"Arrived on site for customer complaint of unit not heating, found no power at L2, took pictures and showed customer,

We serviced a

MAYTAG REFRIGERATOR

Model MSD2652KGW

Near Temple, TX 76502

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator needing previously diagnosed parts for water related leaking into the freezer compartment from fill tube. Upon arrival reconfirmed issue and installed needed parts. Upon testing found unit still couldnt dispense ice. Entire auger hosing overpacked with a block of ice created from all previous unresolved ice marker leaking issues. Couldnt safely remove ice blockage without causing further damage to wires and liner. Unit needs to be thawed 24-48 hrs prior to repairs. Also found evidence of home having a plumbing issue that has caused previous problems reported plus lead to the required parts needing safe completion of repairs. Office/service mangement to get with Tg for further details if ahs approves repairs. ; ordrng 1 WP67003226 (Auger motor) and 1 WP65889 (Auger capacitor) and 1 WP10114901 (Aug. coupler) and 1 WPM0223101 (Aug. nut) and 1 WP67006524 (Filter head) and 1 Cnote (Office/service mang. Needs to get with Tg on this call. Read att note first!) and 1 Cnote (Needs ahs autho!!!) and 1 Cnote (Customer needs TGO for reschedule)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Belton, TX 76513

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator frosting up in fc. Upon arrival customer pointed out the top area around door switch was frosting over. Found upper middle section of door gasket bowed not allowing door to seal correctly. Reshaped door gasket and ensured with customer that door could up and shut and fully seal. Call complete

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Arrived on site for washer needing previously diagnosed rebuild.upon arrival installed gearcase, actuator, splutch asm, and agitator. After installing required parts I reassembled and tested unit. Found no leaks. Unit cycling through fill agitation and drain as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for a dishwasher with murky water still in the bottom of the tub after full cycle was run. Upon arrival confirm complaint. After further diagnosis of unit I found that the drain pump before being tested was a ohming at 37 to 40 ohms instead of the 16 to 25 that it was supposed to be per the manufacturer text sheet. Also found when pump was finally tested it was too weak to pump all the water out. Replaced the drain pump reassembled and tested the unit to refill agitate and drain cycle found no signs of leaking and unit fully emptying out the tub as designed within the allotted time. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXVS00

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed a stable 120 V connection from outlet found thermostat defrost bimetal and both fans running as designed. Then found that start device on the compressor was failing after replacing the start device I was able to reassemble and test unit and found compressor and all other components taking on and functioning allowing freezer temperatures to drop down while on site. Found amp draw the compressor right at one amp with no increases. Inform customer to allow unit 24 hours to cool before sticking any items in. Call complete

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV174KFA

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Ive on site for microwave not heating and making a loud noise. And upon arrival confirmed issue after running a water test after further inspection I found the cause of the noise in the lack of heat was due to the capacitor, diode, and magnetron having a internal failure. Installed all three parts reassembled and tested the unit and found a cord heat on multiple test back to back and noise returned to normal. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

"Arrived on site for refrigerator needing previously diagnose defrost related parts including RC evap fan, UI/high-voltage control kit, RC harness, drip pan and shims. Upon arrival also found that unit still needed to finish defrosting and after clearing out all remaining ice I was able to install Avenida parts than reassembled and tested unit. Found unit fully functioning as designed and inform customer to give the unit at least 24 hours to stabilize the temps and an additional 24 hours to finish filling the bucket up with ice. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Killeen, TX 76542

Tyler

Job Details: 03/09/2022

Arrived on site for refrigerator with doorhandles loose and not tighten down properly. Upon arrival confirmed issue and found that the crisper drawer as well as the freezer drawer handles were not tighten down properly. After tightening down the bolts that hold the handles in place I have found that the handles no longer jiggle when held. Informed customer to let us know if issue returned. Call complete

We serviced a

KENMORE COOKTOP

Model 790.4129903

Near Harker Heights, TX 76548

Tyler

Job Details: 03/09/2022

Arrived on site for cooktop meeting previously diagnosed front rate switch. Upon arrival confirmed prior complaint. After further testing I found that the front right infinite switch had blown a hold through the switch causing it to not allow the full 240 V to the burner I also found that the back left 8 inch infinite switch was sending full power to the burner simulating that the burner was set to high even if it was set on low setting not allowing unit to regulate the temp. Replace both the front left and back left infinite switches after reassembling and testing unit found that all burners were fully functioning as designed and could allow for temperature fluctuations in the knobs returned

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Austin, TX 78722

Tyler L

Job Details: 03/09/2022

"Arrived on site for complaints of same error code for long drain. Installed new drain pump. Tested unit in normal cycle and monitored. Let cycle run for 20 minutes and no error codes came up. Unit advancing through the cycle properly, and draining well. No water leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Paige, TX 78659

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not spinning without a loud creaking noise, upon inspection found the units tub squeaking when spun, checked underneath unit for any issues and found none, belt was good and motor looked good, checked inside tub and found the agitator was locked into place, tried to remove agitator and the nut was stripped into place. Noise is coming from under agitator. Ordering spanner nut and returning with a breaker bar and agitator to remove. Office to reschedule ; ordrng 1 WP21366 (Spanner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Bastrop, TX 78602

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not cooling, upon inspection found the units freezer Evap covered in a block of ice. Instructed customer to defrost unit and I replaced the control board to fix defrost issue. Customer will defrost for 3 days and tested unit. Complete"

We serviced a

B M M :M :V. MICROWAVE

Model WMH32519HW06

Near Bastrop, TX 78602

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for not allowing fan to blow without loud noises, upon inspection found the units blower fan blowing a loose piece of tape causing the noise, removed debris and tested. All functions worked. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25CQXFB02

Near Kyle, TX 78640

Jacob

Job Details: 03/09/2022

Arrived onsite for unit staying on consistently to cool. Unit was working upon arrival. Customer says the issue will come and go and that north has spoiled but the unit is just not staying on consistently. Went ahead and replaced the thermostat on the unit. Unit turned on with no issues. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ00

Near Kyle, TX 78640

Jacob

Job Details: 03/09/2022

Arrived onsite to replace the fan motor. Replaced fan motor. Fan did not work correctly. Need to order a new fan once again. Ordered part. Rescheduled with customer ; ordrng 1 W11024089 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Round Rock, TX 78664

Scott

Job Details: 03/09/2022

Arrived on site for filter popping out of housing about 12 hrs after being installed . Tested dispensing couldnt find high water pressure. Replaced filter housing . Tested water system . Filter is staying put . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Round Rock, TX 78664

Scott

Job Details: 03/09/2022

"Arrived on site ,replaced motor and cap . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Cedar Creek, TX 78612

Noah D

Job Details: 03/09/2022

"Arrived on site to inspect unit for loud vibrations when being used. Upon inspection found the units pulley, motor and wheel causing a aggressive shake. Tried to removed wheel and it was stuck with motor. I couldnt get into position to remove stuck wheel in space provided with tools I brought. Ordering a new pulley and 2 hours to remove dryer from home. Office to reschedule ; ordrng 1 WP691366 (PULLEY, IDLER (M022)) and 1 2hours (2 hours)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Pflugerville, TX 78660

Scott

Job Details: 03/09/2022

"Arrived on site for water leaking from inter filter cover . Found water tank cracked . Replaced tank tested unit all connections dry.. No other leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JB0

Near Austin, TX 78759

Matthew

Job Details: 03/09/2022

Arrived onsite to replace previously diagnosed parts. Replaced control panel. Unit is functioning properly. Before leaving customer complained about storage drawer not fitting properly. Found failed drawer slides. Need to order and replace slides. Office to reschedule ; ordrng 1 W10807828 (Drawer glide)

We serviced a

WHIRLPOOL OVEN

Model IGL730CS0

Near Austin, TX 78759

Matthew

Job Details: 03/09/2022

"Arrived onsite for range with error code and smell. Upon arrival tested unit. Found that all bake functions will not operate. Unit immediately giving F8E0 fan speed error. Fan will not energize. Ohmed fan and checked good. Ran checks on control and was not sending proper voltage to fan. Customer stated error was intermittent. While disassembled could smell Oder from unit. Found evidence suggesting rodent activity.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78731

Matthew

Job Details: 03/09/2022

Arrived onsite to drop off dishwasher rail stops. Job complete

We serviced a

JENN-AIR COOKTOP

Model JED3430WB01

Near Austin, TX 78731

Matthew

Job Details: 03/09/2022

"Arrived onsite to replace previously diagnosed parts. Replaced main wiring harness, switch and grommets (4). Tested unit and unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS00

Near Austin, TX 78730

Matthew

Job Details: 03/09/2022

Arrived onsite to replace previously diagnosed parts. Replaced both valves. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

"Arrived onsite for leaking unit and found unit in garage and evap frosted through thickly and blocking the drain causing leaking out of cabinet. Defrosted most ice and ohmed heater. Found heater at 106ohms. Tech sheet says heater is rated for 28-36 ohms. Ordering evap kit with heater, lokring and r600 kit. Office to reschedule. Asked customer to have unit defrosted for return visit. ; ordrng 1 W11368877 (Evap kit with heater) and 1 W11225184 (Evap lokring) and 1 R600 (R600)"

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES1

Near Temple, TX 76502

Kimo

Job Details: 03/09/2022

Arrived onsite for range oven no baking properly. Upon inspection I found that the back was broken.I quoted customer for back element RR; ordrng 1 W10779716 (Bake element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Temple, TX 76502

Kimo

Job Details: 03/09/2022

Arrived onsite for refrigerator not cooling. Upon arrival I performed amp draw test and found amps 1.11amps. Tested 3way valve and heard it activate and a ran unit and monitored evaps for 10 minutes and found no frost pattern. Ordering 1 sealed system. Customer asked if there is any we can get out quickly because it is there any fridge and they have already lose a lot of food. Office to reschedule.; ordrng 1 W10779331 (Compressor) and 1 WPW10643261 (Rc evap) and 1 WPW10239732 (Fc evap) and 1 UV (uV drier) and 1 W11590197 (3way valve)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Temple, TX 76502

Kimo

Job Details: 03/09/2022

Arrived onsite for dryer making noise when in use. Upon inspection I found that the repair drum seal is broken. And the unit needs a rebuild. Ordering 1x rear drum seal and returning with dryer rebuild kit. Office to reschedule.; ordrng 1 W10612022 (Rear drum seal)

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3665XS00

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite and for stiff valve and broken knobs and found seized left front valve and 2 broken knobs. Removed cooktop during diagnosis to ensure viability. Ordering manifold and knobs. Office to reschedule. ; ordrng 1 W10286652 (Manifold)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Temple, TX 76502

Kimo

Job Details: 03/09/2022

Arrived onsite for dryer with door that will not close. Upon inspection I found that the door would not close due to the hinges being damaged. Ordering 1xhinge kit. Office to reschedule.; ordrng 1 W11551301 (Hinges)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite for not washing and found failed motor not energizing to wash. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

GE WASHER

Model GTW460ASJW

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite for unit not drain and spinning out clothing. Found lid bent possibly preventing consistent locking. Restored lid back into place to repair. Tested unit on drain and spin and found unit draining and spinning as designed. Lid locking properly as well. Advised customer on resetting unit to solve computer glitches.

We serviced a

KITCHENAID RANGE

Model KOSE500ESS05

Near Cedar Park, TX 78613

Wesley

Job Details: 03/09/2022

Arrived onsite for oven rattle occasionally during preheat. Determined noise to be coming from middle rack contacting the convection motor housing. Advised the rack must not be installed back against housing to avoid further rattling. All else checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Temple, TX 76502

Kimo

Job Details: 03/09/2022

Arrived onsite for washer leaking. Upon inspection I found that some water would splash off of the tub ring and run down to the floor. I adjusted the unit and tested unit and found that the unit is operating as designed. No leaks.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Belton, TX 76513

Kimo

Job Details: 03/09/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed and tested new orifices and found unit operating as designed.job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Salado, TX 76571

Kimo

Job Details: 03/09/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new console and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78741

Kevin

Job Details: 03/07/2022

"Arrived on site and replaced parts diagnosed on previous visit, confirmed operation by running a diagnostic cycle, job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL

Near Leander, TX 78645

David S

Job Details: 03/07/2022

Arrived on site to install previous diagnose part. I replaced the console. I tested the unit and found it working properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Lago Vista, TX 78645

David S

Job Details: 03/07/2022

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a test cycle and found the dispenser stuck open and the solenoid not actuating. The customer agreed. I installed the new dispenser. I retested the unit and found it working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Leander, TX 78641

David S

Job Details: 03/07/2022

Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I found fault cod f6e6 cold water and f7e1 no heat. I ran a diagnostics cycle and found the motor not coming on. I found the motor receiving power. I replaced the sump and motor. I retested the unit and found it working properly. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651HES

Near Buda, TX 78610

Tyler L

Job Details: 03/07/2022

"Arrived on site for complaints of no cool. Found RC and FC at room temperature. Evaporator fan running. Condenser fan running. Compressor not running, but can hear it trying to start every few minutes. It will kick on then shut off after a few seconds. Found large amount of rodent and roach droppings in compressor area, took pictures. Advised customer that because of the pest infestation, a good repair cannot be made. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Austin, TX 78721

Tyler L

Job Details: 03/07/2022

"Arrived on site for install of previously diagnosed part. Installed new strike and tested. Tested lid lock and it is locking and unlocking properly. Ran factory diagnostics and unit passed. No other issues at this time. No water leaks detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, TX 78724

Tyler L

Job Details: 03/07/2022

"Arrived on site for install of previously diagnosed parts. Installed new TOD and main control. Found the oven is now working properly, but the microwave is not. When calling for heat, the microwave doesnt run. Found main interlock harness not getting voltage on P1, pins 1 and 3. Will need new harness to complete repair. Ordering the UI as well. Office to reschedule.; ordrng 1 W11297728 (UI) and 1 W11356970 (Interlock harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM00

Near Austin, TX 78724

Tyler L

Job Details: 03/07/2022

"Arrived on site for complaints of not cooling. Found unit unplugged and fully defrosted. RC and FC at room temperature. Restored power and the compressor started right away. Took amp draw on compressor and found it at 1.0 amps. Found airflow good in both compartments. Inspected evaporator and found a good frost pattern starting up. Thermistor checked good. Unit is cooling properly at this time. Advised maintenance that if issue happens again, please leave the unit plugged in. No water leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Killeen, TX 76549

Tyler

Job Details: 03/07/2022

"Arrived on site for washer giving F8e1 error. Upon arrival confirmed issue and error in diagnostics. Found inlet valves functioning properly through all diagnostic tests. Found no failures in pressure hose/switch or air trap. Called techline (Bruce sr#7732830537) to document findings. Also spoke with PR while on site. Was instructed to order both inlets valves, ACU, and stator. Will need office to reschedule with customer. Instructed customer to contact whirlpool regarding any further assistance needed for labor cost; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve) and 1 W11354542 (Stator)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Austin, TX 78723

Tyler L

Job Details: 03/07/2022

"Arrived on site for complaints of visibly failed or broken part. Found ripped door gasket, took picture. Installed new RC door gasket. Used heat gun to mold, and used silicone to seal. All doors on unit are now sealed properly. No water leaks detected, job complete."

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/07/2022

"Arrived on site for range. Upon arrival customer stated unit wasnt tripping breaker but instead oven wasnt heating correctly and all burners werent heating properly/at all. After further inspection I found no errors. I found all four top burners (both 6in&8in) had weak pressure plates not making full contact and allowing burners to operate. Found stable 240v to receptacles. Also found relays on control sticking during preheat cycle. Called safety team Sr#7733058123. Documented with safety team that unit would need new ACU, 4 burners + new oven sensor. Office to reschedule once availability of all parts is known.; ordrng 2 W11396792 (Elements (6in))s and 1 W11536794 (Acu) and 1 WPW10181986 (Sensor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Gerry C

Job Details: 03/07/2022

"Arrived for parts delivery, handed parts to CX. No access to machine."

We serviced a

GE COOKTOP

Model PP945SM3SS

Near Lago Vista, TX 78645

David S

Job Details: 03/07/2022

"Arrived on site for cooktop not powering on. I inspected the unit and work area. The unit has an oven in the cabinet underneath. I removed the oven. I gained access to the control and tested j17 and found no volt coming out. I tested voltage in and found line 1 and 2 have 120 vac. The control is on back order until 4/26. I spoke to the customer about needing a control; ordrng 1 WB23T10024 (Main control)"

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/07/2022

Arrived on site for dryer not starting g cycle and showing pf when start button was pressed. Upon arrival confirmed issue. After verifying all heating hardware was intact I then found a stable 240v connection to the terminal. When testing voltage on L1(black wire) to ground when you was started I found voltage would go from 130 down under 100v then back up again causing the pf failure. Found outlet/ wiring in house not able to hold a stable 120 connection on the L1 side when dryer was activated. Informed customer to contact customer electrician. Quoted customer for replacement of ui control and knob with quote included in sd quick pics. Collected service fee after customer stated they would wait on further repairs. Call complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/07/2022

Arrived on site for washer not functioning/filling correctly.upon arrival confirmed issue and found F8e1. After further testing found valve oh I g within range. Found 120v to valve. I then found drain line shoved to far into drain pipe causing a siphon of water through drain. After readjusting drain line I reassembled and tested 7nit fully functioning as designed with no leaks. Call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MBQA

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/07/2022

"Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival I installed required part. Found 120 volts Lea inf ice maker when water was need3d but found unit still had a voltage drop through liner allowing only 2v to valve. Door switch both had great push/pull and resistance checks. Found high resistance on the wire harness to valve under load, harness is opening up,harness is foamed into the cabinet/ non repairable electrical. Will need office to notify ahs of findings."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Gerry C

Job Details: 03/07/2022

"Arrived for parts delivery, handed parts to CX. No access to machine."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78704

Jacob

Job Details: 03/07/2022

Arrived onsite for the touch screen not responding. Looked at the unit and unit did not respond to the touch. Flipped the breaker. The touch screen started was working once again. No issues at this time. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24HM01

Near Austin, TX 78704

Jacob

Job Details: 03/07/2022

Arrived onsite to replace parts as per Techline. Replaced parts. Unit was working without no issues. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Austin, TX 78704

Jacob

Job Details: 03/07/2022

Arrived onsite to replace the gasket. Replaced the gasket. Had to use the blow dryer to get the seal to seal better. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78704

Jacob

Job Details: 03/07/2022

"Arrived onsite for ui panel not working on the unit. Looked at the unit and saw that the display was not working correctly. Replaced the display. Upon testing the unit, saw that it was leaking on the right side of the unit. Upon further investigation. Found that the unit was not installed correctly and the other rubber gasket was pushed out just enough to cause the water to pool at the top of the door on the inside and causing the leak. Also let customer know that cabinetry coupe an issue as well. Took pics for reference. Let customer know that the unit needs to be re installed and cabinetry to be fixed. No other issues at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Austin, TX 78722

Tyler L

Job Details: 03/07/2022

"F9E1 long drain, F0E2 over suds, F8E1 long fill error codes. Inspected drain pump and hoses, and found nothing blocking the flow. Lock mechanism working well. Checked incoming water and found it good. Ran factory diagnostics and unit passed all component tests. Unit draining properly. No water leaks, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model MH6150XAQ1

Near Wimberley, TX 78676

Andrey

Job Details: 03/07/2022

"Arrived on site to test unit for unit running really loud and burn mark on ceiling, tested unit found unit making loud noise,removed wave guide cover and found damage to wave guide, unit is unrepairable due to wave guide cant be replaced job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Gerry C

Job Details: 03/07/2022

"Arrived to inspect broken switch in unit 4215. I found the plunger had been broken off, likely during instal. I R/R the switch and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Austin, TX 78705

Jacob

Job Details: 03/07/2022

Arrived onsite for unit not making ice. Looked at the ice maker as saw that it was broken. Replaced the ice maker. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Georgetown, TX 78626

Gerry C

Job Details: 03/07/2022

"Arrived to inspect water damage. I found the CX had removed the unit from its mounting point and the drain tube had been removed by them for inspection. There was still signs of water that had drained out onto the floor and had passed under the wall to the living room area. The CX had already removed all standing water and was drying the floor and wall areas during our inspection. There was a zip strip on the cord and drain tube former, but I could not verify any other details due to the unit being pulled out for cleanup prior to my arrival. I advised the CX to not use the unit until the previous repair is complete and the gear case has been installed. No other leaks of the unit or water supply observed during my inspection."

We serviced a

KITCHENAID MICROWAVE

Model KMBT5511KSS0

Near Round Rock, TX 78681

Gerry C

Job Details: 03/07/2022

"Arrived on site to install previously diagnosed parts, microwave was already pulled out by the owner. Took the turn table components and panels off and replaced the magnetron, capacitor & diode. Proceeded to reassemble the unit back on and mounted back into the cabinet. Tested the unit and it operated as designed and the CX was satisfied."

We serviced a

GE COOKTOP

Model JVB98SH1SS

Near Round Rock, TX 78681

Gerry C

Job Details: 03/07/2022

"Arrived to inspect downdraft inoperative. I found the connector for the actuation switch had a pin backed out and after correcting, I tested. The unit would not fully lift and locked up on the way down. The actuator arm had dropped out of its track and after correcting, the issue was resolved. Operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model DU800SWKQ0

Near Wimberley, TX 78676

Andrey

Job Details: 03/07/2022

"Arrived on site to test unit for water leak, tested unit found leak is not coming from sump but a bad gasket on the door causing water to escape and get on the bottom metal plate rusting it out, replaced gasket, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Round Rock, TX 78664

Gerry C

Job Details: 03/07/2022

"Arrived to inspect dishes not drying. Put it to service mode and found no stored codes, clamp on on element line A/C and unit drew 7.5 amp wet. Dry element drew 7.4 and went down to 3.2, CX rinses well and uses pods, there was no rinse agent in the dispenser. I advise CX in detergent tipe and amount and to use rinse agent. Operational test good and no leaks during service."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Belton, TX 76513

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose washer with F06 error popping up when trying to run. Ran unit in diagnostic and error popped immediately. I tried spinning the basket and found excessive resistance at first, then it spun smooth. Did not hear or feel anything rubbing. I tried again and basket will randomly get ultra stuff. Either bearing is failed, or something is wedging inside the tub keeping it from moving smooth. Ordering new tub, rotor and stater and control. Office to schedule 2 man job. ; ordrng 1 W11356812 (Tub) and 1 W11432752 (Stater) and 1 W11044837 (Rotor) and 1 W11574590 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78757

Matthew

Job Details: 03/07/2022

Arrived onsite for refrigerator ice maker not dispensing ice. Upon inspection found failed shaft. Replaced shaft. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS01

Near Austin, TX 78757

Matthew

Job Details: 03/07/2022

Arrived onsite to replace previously diagnosed parts. Replaced dampener. Tested unit and unit is not making noise. Job complete

We serviced a

WHIRLPOOL DISPOSAL

Model GC1000PE4

Near Austin, TX 78731

Matthew

Job Details: 03/07/2022

"Arrived onsite to replace failed disposal. Office said unit was moved to apartment 278. Unit in 278 was not the correct unit to replace, SN did not match. The leasing office will reach out when unit is identified for service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Austin, TX 78731

Matthew

Job Details: 03/07/2022

Arrived onsite to replace previously diagnosed parts. Replaced fill tube heater. Unit is making ice. Collected remaining balance for part and installation. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FVSS2

Near Austin, TX 78731

Matthew

Job Details: 03/07/2022

Arrived onsite to replace previously diagnosed parts. Replaced defective dispenser. Tested unit and unit is functioning properly. No error codes at this time. Job complete . Collected remaining balance

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Austin, TX 78731

Matthew

Job Details: 03/07/2022

"Arrived onsite for washer beeping and leaking. Upon speaking to customer leak was caused by drain hose not inserted in standpipe. That was corrected. Ran diagnostics on unit and had no stored error codes. Ran auto test and all passed. Found that when choosing cycle selections the unit would beep repeatedly on normal cycle. Customer stated during ant cycle the unit would begin beeping. Unit needs UI replacement

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near Austin, TX 78722

Tyler L

Job Details: 03/07/2022

"Arrived on site for complaints of no cool. Customer states that freezer section is not cold enough. Found temperature in FC at 7 degrees, RC temperature at 39 degrees. RC set for ideal and FC set to coldest. Airflow is good. Compressor running good. Customer stated that ever since changing the temperature setting to coldest everything has been good. No issues at this time, job complete."