Near Austin, TX 78724
David
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that was intermittently not heating. Checked voltage at the wall and verified 240v. Ran power cable to terminal block and found loose ground / neutral screws. Cables were loose and breaking the ground circuit. Tightened screws on block and retested. Unit is now heating perfectly and working as designed. Call complete.
Near Jonestown, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water was leaking from the float switch housing area. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no visible leaks. While testing, I opened the door to the unit and found that the unit is not level and there is more water towards the front of the unit which is flowing more rapidly into the reservoir. Customer advised the amount of detergent they have used and I made recommendations for use and care of the unit as well as use of detergents and cleaners. Due to the water level being towards the front of the unit more than in the middle, I lowered the back wheels and leveled the unit and retested. Unit is operating as designed and the water is settling in the middle of the unit (on top of the sump/motor assembly) like it’s supposed to. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and found compressor is running, evaporator fans are running, condenser fan is running, and there is currently no excessive noise. Cycled icemaker, filled it with water, use test 36 to turn on ice box fan. Removed rear cover and inspected compressor area and did not find any reason for excessive noise. Could not duplicate customers experience on service call. Recommended that if issue returns a video be taken to assist diagnosis. No water leaks from connections at time of service, job complete"
Near Austin, TX 78747
Robert
Job Details: 12/31/2019
WASHER LG WT7600HKA "Arrived on job for washer not completing cycle, upon inspection we found that the heater and thermistor were open as well as a Te code, found the parts 6322FR2046G sensor 5301FR1158Z heater for the lg washer,
Near Volente, TX 78641
Tyler B.
Job Details: 12/31/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for right door slightly staying open when closing left door. Replaced rail but didn’t fis. May need hinges to repair, ; ordrng 1 CNOTE (2MAN) and 1 CNOTE (OFFICE RS) and 1 CNOTE (3HRS) and 1 W10691136 (hinge-door) and 1 W10691145 (hinge-door) and 2 W10828686 (hinge-door)s"
Near Killeen, TX 76549
Al
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WUR50X24HZ00 "Arrived to inspect wine cooler making rattling noises when compressor kicks on.I removed the kick plate to expose the condenser coils.Kept the unit on to try and duplicate the customer complaint and finally heard the rattling approximately 10 minutes after opening the door to the cooler.I Called Whirlpool Tech line and spoke with Sterling, who advised me the noises the customer is hearing is caused by pressure change in the compressor, which causes gurgling and rattling is normal as refrigerant moves through the system.SR#7726767548Customer informed of my findings and accepted the diagnoses from Whirlpool.Job complete"
Near Austin, TX 78703
Wesley
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onnsite for console unresponsive. Reset and restored function. All checks good. Unit is now operating as designed.
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWB855DC3 Arrived to inspect washer not starting.I turned the washer on and it preformed as designed.Even showed customer the unit works as designed.All water lines were dry at the end of service.Job complete
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for right front burner not igniting. Test unit and found ignitor connection had come off. Secured connection test unit and unit test good job complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for unit missing dispenser, installed and tested good"
Near Austin, TX 78732
Scott
Job Details: 12/31/2019
DISHWASHER LG LDF8874ST "Arrived on site, replaced main control board, drain pump and dispenser. Unit is now draining properly. Did recommend customer run a clean cycle to clean out build up soap . No water leaks detected at time of service job complete ."
Near Austin, TX 78749
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site and found refrigerator is unplugged after connecting it to power down start device is tripping, replaced start device with truck stock tester ended this did not correct the issue.
Near Austin, TX 78739
Kevin
Job Details: 12/31/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site and replaced defective lid lock and lock bezel and, after replacement washer is operating normally. No water leaks from connections at time of service, job complete.
Near Austin, TX 78750
Tyler B.
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE204ESS4 Arrived on site for unit it not washing and loud. Found pump failed. Replaced pump and motor and tested good
Near Nolanville, TX 76559
Al
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL KDTE254ESS1
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2019
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for unit not having power. Test unit and found bad thermal fuse. Replaced thermal fuse test unit and unit still not getting power. Checked power at outlet and power checked good and polarity checked good. Found plug from the oven was broken not allowing to make good contact advised customer to replace plug job complete.
Near Austin, TX 78752
David
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed part. Spoke with customer and was informed that the unit had been returned to home depot and they no longer have the unit.
Near Lakeway, TX 78734
Scott
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and found icemaker had fail again . Replaced icemaker . Ran all test ,IM checked normal . No water leaks detected at time of service . Job complete .
Near Killeen, TX 76543
Al
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer issues.Ran diagnostics test mode and wash plate was free spinning.Removed and replaced it.Reassembled and even allowed the customer to start a load of clothes.Unit now operates as designed.All water lines were dry at the time of service Customer satisfied Job complete
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived onsite for customer complaint of dishwasher not cleaning dishes. Tested unit and found sump n motor not working. Removed and replaced sump assembly. Reassembled and tested. Unit now fills,washes, drain and heats as designed. All water connections were dry at time of service."
Near Austin, TX 78702
Wesley
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onnsite and replaced panel due to scratches. All checks good. Unit is now operating as designed
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
RANGE KITCHENAID KDRS483VSS04 "arrived on site to inspect range error code. Upon further inspection, I found the unit with error code F2E1 for the left oven. I placed the unit in diagnostics and attempted to clear the code, but the unit would not respond. I cycled the power at the breaker and placed into diagnostics again and was able to clear the code. I removed the control panel and verified all connections to the switch membrane and verified the harness was good. I contacted Techline and spoke to Bruce and advised of the history on this unit. Bruce advised to recheck all connections and make sure the harness is routed furthest away from the control pane. If all checked good, replace the switch membrane again. Bruce advised that if the issue continues, to order another membrane and mark it as “customer complaint for effective part”. Provided File #7726761999. I removed and replaced the switch membrane and retested. Unit is operating as designed with no error codes. I advised the cust
Near Austin, TX 78753
David
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to install previously diagnosed parts. Installed new sump assembly. Retested unit and verified no leaks present. All is now,working as designed. Call complete."
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2019
RANGE GE CGS980SEM5SS "Arrived on site for unit not baking and no button selection detected, found unit will need touch panel and control to repair, an igniter to be safe after being able to get in to bake; ordrng 1 WB13K21 (ignitor,oven) and 1 WB27K10311 (glass & touch board)"
Near Austin, TX 78754
Cliff
Job Details: 12/31/2019
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to diagnose an oven that is condensating on panel with door is opened causing unit to misregister. Checked all parts and components and found no mechanical failures at this time. Contacted tech line and spoke with Brian, he advised due to installation area, tight cabinet area, or environmental issues condensation could form on panel and homeowner needs to keep panel clean and dry for proper operation. No further repairs are needed at this time and all is working properly.File# 7726760702."
Near Hutto, TX 78634
Cliff
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace door gasket for refrigerator. Replaced gasket and shaped it using applied heat. All is working properly at this time and no leaks were found at time of service.
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site installed a new knob tested the unit everything else work great
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site customer complaint was unit was leaking where the unit several times can’t find anything wrong no leaks all lines are dry
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
DISHWASHER KENMORE 630.173034 Arrived on site to test unit for loud noise. Ran unit and could not hear any noise at all unit washing and draining correctly job complete.
Near Austin, TX 78745
Luis
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for water issues. Found water dispensing slow,removed unit from enclosure removed compressor cover,found water line not fully inserted to valve and kink at water line exiting valve,installed water line correctly in compressor compartment tested water dispenser unit working as designed."
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/31/2019
WASHER KENMORE 110.2800201 Arrived on site customer complaint was washing machine would not lock
Near Austin, TX 78705
Wesley
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onnsite and found unit needed customer instruct. Made minor repair to fix leak. All else checks good, unit is now operating as designed."
Near Round Rock, TX 78665
Andy
Job Details: 12/31/2019
RANGE MAYTAG MGR6600FZ0 Arrived on site for range knob won’t turn and broken knob. Tested and inspected unit and found 2 failed knobs. One is cracked and the other won’t turn but will turn when using knob from another burner. Will need 2 replacement knobs to complete repairs.. Instructed customer on use and care and practice for best performance of unit. No gas leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 12/31/2019
DISHWASHER BOSCH SHX3AR75UC/25 Arrived onsite for the dishwasher being damaged. Upon arrival found that the dishwasher is not installed. Dishwasher looks to have been dropped. There dents on the back of dishwasher that I can’t take photos of because of the mirror image. The black insulation on top of dishwasher is cracked on both sides. Open up dishwasher and found that the upper spray arm is broken and that there is a rust spot on the back left side of the tub. The water inlet and outlet assembly inside the dishwasher is broken. Even if the dishwasher was installed I would not be able to test it because of broken parts. Took pictures of all my findings. Called Bosch customer service and documented my findings with them. Advised customer that Bosch will contact them with there decision. Complete
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB4949SDM2 "Arrived on job for the dishwasher not dispensing soap, upon inspection we found that the dispenser has broken off a piece, we replaced dispenser and retested. Complete"
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/31/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site customer complaint was microwave wouldn’t heat had bad magnetron diode and cap pull the microwave down disassembled it took the Old parts out put the new ones in tested the unit everything worked great reassembled install the microwave
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
WASHER LG WT7100CW "arrived onsite to install previously diagnosed and ordered part. At the previous service call, the drain pump was replaced and when tested, the pump made a loud squawking noise. Per lg Techline, I removed and replaced the defective drain pump and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not starting.Confirmed the complaint and reset the unit and found the customer was hearing the drain pump.I ran diagnostics test mode and also calibrated the unit.Allowed the customer to start a load and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site and found refrigerator is running but while compressor is operating there is a high-pitched noise. Sent video of noise to LM and he recommended ordering a replacement compressor. No water leaks from connections at time of service.; ordrng 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW1 Arrived onsite customer complaint was unit not working found ui bad,replaced the part ran the unit all worked great all lines are dry
Near New Braunfels, TX 78130
Richard
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived onsite for the refrigerator throwing error code PO. Called techline Sr 7726761232 . Ran test 3 and found that the freezer fan motor is causing the issue. ; ordrng 1 W11127829 (motor-cond)
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for customer complaint of in door icemaker not producing ice. Removed icemaker and found ice maker mold motor was stuck mid harvest. Removed and replaced icemaker. Icemaker called for water immediately. No other issues found.
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for customer complaint of dishwasher not drying dishes. Ran diagnostics and found no errors. Tested hot water at faucet and found 91F. Advised customer to raise water heater temperature to allow at least 120F entering dishwasher. This will allow proper cleaning and drying performance. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWC565FW1 "Arrived to inspect washer latch issues.Confirmed the complaint and ran diagnostics test mode and unit clicked.Removed and replaced the latch, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found faulty connection on L1 inside dishwasher junction box. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Driftwood, TX 78619
Robert
Job Details: 12/31/2019
DRYER WHIRLPOOL WED5620HW "Arrived onsite for the dryer not working, upon inspection we changed out the control and found the problem still there, found that harness was not working correctly. Replaced harness and retested. Passed. Complete"
Near Jonestown, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDFE104HWH0 "arrived on site to inspect dishwasher dispenser door issues. Upon further inspection, I found that the dispenser door spring had broken off. I removed and replaced the dispenser and demonstrated how to open the dispenser door to the customer. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78757
David
Job Details: 12/31/2019
DISHWASHER FRIGIDAIRE FGHD2465NF1A "Arrived on site to install previously diagnosed parts. Installed new console / UI and retested. Cycle starts and runs, but due to previous error being so,what intermittent control still may be needed.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to test unit for unit not getting to temp. Test unit and calibrated oven and set oven to 350 and unit test good job complete.
Near Round Rock, TX 78681
Andy
Job Details: 12/31/2019
WASHER LG WM3700HVA Arrived on site to install previously diagnosed parts. Found stator not needed. Removed failed rotor and tested unit. All operations are normal. Also found that breaker is GFCI/AFCI breaker. Instructed customer that GFCI or AFCI breakers are not recommended for appliances and that if she has issue again will need to replace breaker with standard breaker if allowed in her area. No water leaks present at time of service. No other repairs are needed at this time.
Near Round Rock, TX 78664
Andy
Job Details: 12/31/2019
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for range error code and burnt smell. Checked for stored error codes and found none. Heated unit up to 425° and found that broil element was coming on and staying on non stop. Checked sensor after letting it cool off and found within range. Called tech line and spoke with mark (SR# 7726769265) made aware of issue and what was found. Was instructed to check P3 connections and checked good. Was instructed to replace control. Did as instructed. Tested unit and all operations are normal. Instructed customer to keep close eye on unit to be safe. No other repairs are needed at this time.
Near The Hills, TX 78738
Paul
Job Details: 12/31/2019
DISHWASHER KITCHENAID KUDT03STSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the fill valve and tested the unit. The unit is working as designed.
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump and motor. Test unit not leaks present job complete
Near Austin, TX 78729
Andy
Job Details: 12/31/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range broken door glass. Inspected unit and found broken outer door. Removed failed part and replaced with new. Tested unit and all operations are normal. Cleaned up glass as best as possible and instructed customer to be careful and to sweep multiple times careful to collect any stray glass. No gas leaks present at time of service.
Near Austin, TX 78759
Paul
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for the refrigerator not cooling correctly. Ms stated they were told how to turn the cooling on but the freezer section is still not very cold. I found the FC at 22 degrees. I found the RC with the early version aluminum evaporator and it was very corroded and I suspect it leaking refrigerant. The evaporator, compressor, and drier, will need to be replaced along with a service tap installed. Ordering WPW10643261 EVAPORATOR, W10309988 COMPRESSOR, W10913906 COUPLER, & WPW10143759 DRIER-UV. Send a message to routing to weigh the call for 3 hours and RS. ordrng 1 W10309988 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER-UV) and 1 WPW10643261 (EVAPORATOR)"
Near Lago Vista, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Once the water dispensed into the tub and the motor came on, the motor began to make a loud screaming noise. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site for oil issues found grease from tracks cleaned out grease from plastics housing adjusted tracks
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site and inspected washer and found it full of water, used vacuum to remove approximately 40 gallons of water. Inspected drain pump and found debris keeping impeller from moving. After clearing drain pump will not run properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is not closing properly. Found door hinge out of position preventing door from closing. Reset hinge to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2019
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for unit right back burner not igniting , replaced regulator but was unable to correct issues, will need kit for repair ; ordrng 1 CNOTE (OFFICE RS) and 1 W11238042 (KIT)"
Near Austin, TX 78734
Paul
Job Details: 12/31/2019
REFRIGERATOR GE GFE29HSDDSS Arrived onsite for the refrigerator that is not making ice in either compartment. Mr stated the upper ice maker is working but the FC ice maker isn’t working. I found the ice bin full of bagged ice that the customer had put in when I arrived. I found the FC temp at 0 degrees. I moved the ice out of the way and ran service test 100 and the ice maker completed the harvest and dumped the ice. I ran service test 58 and the
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
MICROWAVE KITCHENAID KOCE500ESS09 arrived on site to test unit for plastic. Found plastic from microwave in oven melted. Plastic got on oven liner and on center rack. Called techline and they advised to try to go to builder. File#7726765150 job complete.
Near Austin, TX 78734
Paul
Job Details: 12/31/2019
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived onsite for the downdraft that is hard to turn on and the lid gets stuck. I replaced the lid cover and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not getting to temp. Test unit and found unit had been calibrated to -20 degrees. Calibrated oven to 0 advised customer er to bake something to calibrate oven. Checked light bulb and light bulb was burned out. Advised customer to get new light bulb job complete
Near Austin, TX 78703
Wesley
Job Details: 12/31/2019
COOKTOP JENN-AIR JED3430GS01 Arrived onnsite and found unit cooktop scratched. Replaced cooktop. Unit is now operating as designed.
Near Buda, TX 78610
Richard
Job Details: 12/31/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not washing properly stains clothes. Ran diagnostics and found no issues with the washer all functions working as designed. Advised customer on how much detergent to use and fabric softener. Advised customer to not overload washer. No leaks detected. Complete
Near Austin, TX 78731
Paul
Job Details: 12/31/2019
OVEN WHIRLPOOL KEMS378SSS05 Arrived onsite for the microwave not heating again. I found 120VAC to the inverter. I found the mag filament testing good at 0 ohms and open to ground. I replaced the inverter board and tested having the same results of no heat. I replaced the magnetron and tested. The unit is putting out 1000 watts and is working as designed. Call complete.
Near Manor, TX 78653
Joseph C.
Job Details: 12/30/2019
DRYER LG DLEX7600KE "Arrived on site for “long dry times” complaint. Inspected unit and found loose wire to element. Tightened wire to element. Checked exhaust flow and found to be good. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78748
Leonardo
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on site to test unit for unit not having power. Checked power from wall and got 120. Found wire nut to white wire melted. Replaced wire nut test unit and unit test good job complete.
Near Round Rock, TX 78664
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to diagnose refrigerator with report that freezer door was not closing properly. Tested unit and most everything felt ok, but did remove some cardboard from one of the slides from shipping. Drawer for freezer now slides as designed and has a perfect seal. Call complete."
Near Austin, TX 78703
Scott
Job Details: 12/30/2019
FREEZER WHIRLPOOL EV161NZTQ02 "Arrived on site for unit not defrosting properly . Found timer and bimtl had failed . Replaced both parts .unit is now checking normal . No water leaks detected at time of service . Job complete ."
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/30/2019
WASHER MAYTAG MVWC565FW2 "Arrived on site for “low water level at wash” complaint. Inspected unit and found pressure hose to be loose, at control. Reinstalled pressure hose, to back of control. Normal water level, for this model, is still unacceptable to customer. No leaks detected' at time of service."
Near Granite Shoals, TX 78654
James
Job Details: 12/30/2019
REFRIGERATOR JENN-AIR JS42PPDUDE01 Arrived on site and found no power to unit. Turned breaker one and held down power button on control panel. Unit turned on and functions properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit temps set at RC=41 degrees and FC=-3. I tested temps in the RC=38 degrees & FC=6 degrees. Reset the temps to factory settings and placed the unit in diagnostics to check the damper and all fans. Damper and FC Evap fan and condenser fan are all operating as designed. Checked evaporator and it has a good frost pattern. I contacted Techline and spoke to Andy and advised of my findings. Andy has me check the amp draw to the compressor which was 1.13amps. Andy advised that there is nothing to repair on the unit at this time as its operating as designed. Provided File #7726752202. I advised the customer of my findings and recommendations from Techline. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David
Job Details: 12/30/2019
COOKTOP WHIRLPOOL WFC310S0ES3 "Arrived on site to diagnose a range with a non functional burner. Arrived at the unit and was informed burners are fine, but the oven door is not closing right. Found damaged / broken right hinge. Ordering both hinges and receivers, W10647259 hinge receiver, wpw10299224 hinge, wpw10299227 hinge. . ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near Austin, TX 78734
Kevin
Job Details: 12/30/2019
DRYER MAYTAG MED5100DW0
Near Austin, TX 78735
Robert
Job Details: 12/30/2019
DRYER WHIRLPOOL WED96HEAC "Arrived on job for noise complaint in dryer, upon inspection we found a slight rattling, repaired squeaky wheels and noise stopped Complete"
Near Austin, TX 78754
Joseph C.
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for “not heating” complaint. Inspected unit and found plastic dishes not drying. Instructed customer on proper operation of unit and how to maximize performance. Documented with Andrew, at techline(Ref#7726746898)."
Near Austin, TX 78732
Tyler B.
Job Details: 12/30/2019
WASHER LG WM2016CW "Arrived on site for unit leaking periodically after water valve was replaced 3 months ago by AE. Ran test and removed top, after testing spice valve found fabric softener line would slowly drip, this was due to last visit, was able to correct water line and stop leak.
Near Austin, TX 78704
Leonardo
Job Details: 12/30/2019
DISHWASHER JENN-AIR JDB1255AWP0 Arrived on site to test unit for no power. Test outlet and found dead outlet. Found switch under sink and turned on and found unit working as designed. Job complete.
Near Cedar Park, TX 78613
David
Job Details: 12/30/2019
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site to diagnose ice machine leaking after filter install. Performed diagnostic and ran unit. On fill water was dripping and running from filter housing area. We would need to install new filter housing, however did not have correct part on me.
Near Jarrell, TX 76537
Dylan T.
Job Details: 12/30/2019
DRYER WHIRLPOOL WED6200SW1 Arrived on site customer complaint was dryer Not heating remove the back panel found a thermal fuse was bad replaced the part ran the unit dryer was heating fine check the temperature in the dryer was running as normal
Near Austin, TX 78702
Wesley
Job Details: 12/30/2019
DRYER WHIRLPOOL WED6620HC0 Arrived onnsite and found unit not heating well. Found unit needed to have heating level set to 4 from 2. Also reversed door due to customer adjusting unit positions. All checks good.
Near Austin, TX 78754
Joseph C.
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for “not starting/noise during clean” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Taylor, TX 76574
Andy
Job Details: 12/30/2019
WASHER LG WT7200CW Arrived on site for agitator coming off/not spinning. Tested and inspected unit and found failed pulsator and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78730
Chase
Job Details: 12/30/2019
OVEN JENN-AIR JJW2830WP2 Arrived on site and removed oven from customers home. Installed new JennAir double oven. Tested unit and verified function. Job complete"
Near Austin, TX 78739
Robert
Job Details: 12/30/2019
DRYER WHIRLPOOL WGD8620HC0 "Arrived on job for dryer not operating, upon inspection we found no UI power, called tech line SR#7726692888 was instructed to replace UI again, ordered UI. Office to reschedule ; ordrng 1 W11367342 (UI)"
Near Austin, TX 78738
Kevin
Job Details: 12/30/2019
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site and found no power showing on oven display, removed user interface and found thermal fuse has failed. After replacing fuse all function has returned.
Near Georgetown, TX 78633
Dylan T.
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDTA50SAHW0 Arrived on site customer complaint was dishwasher will not dry good enough customers only getting about 100° at the faucet customer also needs to use rinse aid all lines are dry
Near Canyon Lake, TX 78132
Richard
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven User interface not working. Replaced UI and tested oven. Everything working properly to manufacturer’s specs.
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/30/2019
DRYER WHIRLPOOL WED49STBW1
Near Round Rock, TX 78664
David
Job Details: 12/30/2019
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site to diagnose a refrigerator that was not cooling the RC. Performed diagnostic and found ice was built up on evaporator and blocking the RC vent. Was able to force the unit into defrost mode, showing control is responding and heater is working, but unit isn’t triggering defrost. Replaced the motor harness / bimetal. Set unit to 8 hour defrost mode. All is working as designed at this time. Call complete."
Near Austin, TX 78733
Leonardo
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
Near Cedar Park, TX 78613
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose a refrigerator that was slowly dripping from the dispenser. When running the dispenser it takes about 1/2 second to pressurize before dispensing. When you finish dispensing it will begin to drip 20-30 seconds later. Checked all hoses valves and connections and can not spot a visible water leak. Checked function with filter removed and behavior is the same. Ordering new water reservoir, filter housing, associated lines and valves to resolve air leak. ; ordrng 1 W10702033 (reservoir) and 1 W11209438 (connector) and 1 WPW10499015 (tube-water) and 1 WPW10674102 (tube-water)"
Near Pflugerville, TX 78660
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose an icemaker that was not producing. Checked ice bucket and found that bucket was full, but had ice built up completely underneath. Removed ice bucket and defrosted / melted off ice. Customer uses crushed ice almost exclusively, and crushed ice can block the dispenser door causing it to leak air till ice melts. Unit was not producing due to some ice build up around the optical eye, so unit was reading full prior. Advised customer to switch to cubed ice as this doesn’t block the door or create air leaks, also advised emptying ice bucket frequently. Call complete."
Near Austin, TX 78702
Leonardo
Job Details: 12/30/2019
RANGE IKEA IGS790GS0 Arrived on site to test unit for ignitors sparking when turning a burner on. Test unit and found all burner ignite when turning a burner on that’s normal operation. Found cap burner was not correct on right rear burner. Ordering new burner cap kit and ship directly to customer W10825881. ; ordrng 1 DTCW10825881 (DTC BURNER CAP KIT )
Near The Hills, TX 78738
Kevin
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found error code F0E5 off-balance load. Ran test one through 11 in diagnostic cycle and everything passed automatic test 12 also passed. Spoke with tech line oh and they recommended discussing correct loading procedure with customer, not using a mixed load, etc SR7726747642"
Near , TX 78738
Kevin
Job Details: 12/30/2019
MICROWAVE WHIRLPOOL WMH53521HZ "Arrived on site and found door will not close properly and it is scratched on the front. Also found customer is experiencing a loud noise during cycle. Will need to bring back door and replace magnetron, cap, diode, motor, and fan motor to correct issue, job complete ; ordrng 1 W10642989 (motor-turn) and 1 W10918298 (motor-fan) and 1 W11117588 (door/mw)"
Near Temple, TX 76502
Dylan T.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived on site customer complaint was washer wouldn’t come on or do anything took the old consul off put a new one on ran unit through test mode everything else work great all lines are dry
Near , TX 78738
Kevin
Job Details: 12/30/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site and inspected cooktop and found it is lifted up in the center, took pictures sent to DW. Burner box is warped upwards, cooktop appears to be secured from underneath and builder has installed a wall oven below it that is too low to use an oven dolly on. A second technician will be needed to safely uninstall oven just to further diagnose cooktop. If burner box is damaged it is not an orderable part. Tech line will need to be contacted to advise.; ordrng 1 2TECHS and 1 W11204008 (COOKTOP SURFACE)"