We serviced a
GE RANGE
Model CGY366P2M1S1
Near Burnet, TX 78611
Vincent
Job Details: 06/02/2022
"Arrived on site for GE range, inspected unit and work area. Tested bake and was not igniting. I then pulled oven out in my floor protector and tested the glow igniter and was open. CX agreed to repairs. Proceeded with repairs and tested unit after installing new igniter. Unit is now operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Round Rock, TX 78664
Wesley
Job Details: 06/02/2022
Arrived onsite and replaced the switch and the element to repair front left dual element burner. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pflugerville, TX 78660
Matthew
Job Details: 06/02/2022
"Arrived onsite for refrigerator not leveled. Took measurements of floor and cabinet. Found fridge needed adjustment on right side. Leveled fridge and unit is functioning properly. Customer complaint of gap on left side between fridge and cabinet. Used level to show customer that cabinets were not 100% leveled, giving the look that the fridge was not centered. Customer understood. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78719
Kevin
Job Details: 06/02/2022
"Arrived on site and inspected washer and found when washer goes to spin it is wobbling excessively. Found basket is eccentric, took one picture.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78744
Kevin
Job Details: 06/02/2022
Arrived on site and inspected dryer and found customer found a lighter in the vent hose but there is still noise happening while dryer tunnels. Disassembled and dryer and found a drill bit in the felt ring.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS3
Near Austin, TX 78746
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit found bad control board. Replaced board
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Austin, TX 78756
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit for noise coming from fan. Test unit and removed fan and unit test good job complete.
We serviced a
GE DISHWASHER
Model CDT835SSJ2SS
Near Austin, TX 78731
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit for unit tripping breaker. Test unit and found no short unit washing draining and heating element coming on. Advised customer to get electrician to check breaker could have a weak breaker.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Andrey
Job Details: 06/01/2022
"Arrived on site to test unit for clock acting erratic, customer stated clock always changes time and at time it will activate screen and start spinning clock settings, tested unit found no stored errors in system, but customer has not received any updates to software do to unit was never connected to Wi-Fi, stated to customer that the issues that are present are related to software and unit must be connected to receive updates, customer was not aware and will connect it, advised customer if she has any issues to call Wi-Fi team, provided number, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Canyon Lake, TX 78132
Andrey
Job Details: 06/01/2022
"Arrived on site to test unit for at times lights wont turn off and time changes on its own, tested unit found no stored error code, noticed that the unit was never connected to Wi-Fi, stated to customer that the issue that he is having is related to software and unit required a Wi-Fi connection so proper updates can be received , advised customer to connect unit to Wi-Fi asap to prevent damage to unit, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 06/01/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Cx had p&l K12Q1G0APL1. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Buda, TX 78610
Justin
Job Details: 06/01/2022
Arrived on site for a refrigerator losing cool after the customer tried to service the ice maker in the unit. Upon arrival the customer stated that they had removed the IM from the IB completely. I checked temps and found the RC at 50?F and the FC at 10?F. Upon going to check IB temps I found the IM missing and the evap loop covered in a thick layer of ice. I found no ice build up anywhere else. This indicates a possible pin hole leak in the evap loop in the IB.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Leander, TX 78641
Kimo
Job Details: 06/01/2022
Arrived onsite for a refrigerator that is making a ticking noise when running. Upon inspection I found that the unit had ice buildup on the evap. Which caused the noise whe the ice hit the fan blades. I cleared the ice and then I noticed that the unit was not leveled properly causing the door not to seal allowing warm air to get into the refrigerator causing the ice buildup. Cx I could not find cx to explain to them that I had found and what Ive done cx must hav left before I could do so Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Leander, TX 78641
Kimo
Job Details: 06/01/2022
Arrived onsite for dryer with exhaust vent tube not hooked up. Upon arrival I reattached the tube (se pix)and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Leander, TX 78641
Kimo
Job Details: 06/01/2022
Arrived onsite for gas range cooktop getting too hot when the oven is on I installed the oven and found no air leaks in ducting from the oven fan to the vent at the cooktop I also found no burn marks. I call techline and spoke with Chris about my findings and Chris Informed me that what was happening is normal. sr#7733748985. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Del Valle, TX 78617
Joe Z
Job Details: 06/01/2022
Arrived onsite for WHIRLPOOL FRIDGE DOOR PANELS TO CHANGE SETTINGS DOES NOT LIGHT UP OR LET CUSTOMER CHANGE ANYTHING. Upon arrival found unit on but ui is dark with no lights. Uploaded pics on SD. Also customer pointed crack on FC cabinet 4 inches long. The crack is non repairable. There is no repair that can be made . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Paige, TX 78659
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a range with gas leak. Found main connector on valve not tightened. Tightened fitting and no leaks were present after service was performed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV173KBB
Near Bastrop, TX 78602
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a microwave that is making unusual noise. Found upper grill not mounted after previous repair. Remounted grill and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bastrop, TX 78602
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a washer that is shaking during spin. Found unit wasn't leveled during previous trip and leveled unit. No further repairs needed and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Bastrop, TX 78602
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that powers dishwasher turned off. Turned switch on and tested unit. All is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Creek, TX 78612
Cliff
Job Details: 06/01/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Seguin, TX 78155
Andrey
Job Details: 06/01/2022
"Arrived on site to test unit for no ice, tested unit found water not dispensing also, removed filter, water started to dispense, customer does not remember when the filter was changed, will purchase filter and replace, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near China Spring, TX 76633
Jonathan M
Job Details: 06/01/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed with customers complaint and attempted to jump the icemaker. Found the icemaker would not turn. Did confirm 120 V to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model jffcc72ehl02
Near China Spring, TX 76633
Jonathan M
Job Details: 06/01/2022
Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. The customer had called in to JennAir over a month ago and had requested help with her door that was dented upon delivery. JennAir sent her a door (part number W10849519). I went ahead and replaced the door for claims due to the dispatch rep advising this would be covered under their 30 day cosmetic issue period. Replaced the door and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
Arrived on site to install previous diagnosed part. Removed failed DSI and installed new. Assembled unit and tested operation. Preheated to 350? and monitored 4 cycles. Unit is operating as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL VENTHOOD
Model WMH32519HZ4
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
Arrived on site for microwave venthood lamp broken off in socket. Inspected unit and work area. Powered unit off and removed broken lamp Powered unit on and tested lamp operation. Found unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78756
Kevin
Job Details: 06/01/2022
"Arrived on site and inspected dryer and found airflow is good, observed dryer cycling temperature throughout cycle. Sent one picture to KB/service management. Apartment resident is not home but showed apartment maintenance dryer is working properly. Recommended that apartment maintenance suggest to resident to only use timed dry cycle to remove possibility of moisture sensor not being engaged by tumbling clothes.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/01/2022
"Arrived on site and inspected washer and found motor is reading 13.3 ohms on each side. Compared this to new parts and it matches. Replaced control board and washer will now run auto test 12 and complete it properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hutto, TX 78634
Gerry C
Job Details: 06/01/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the FC door and other ordered parts and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for cooktop light staying on. Test unit and found left front switch shorted out. Replaced switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Round Rock, TX 78664
Gerry C
Job Details: 06/01/2022
"Arrived to inspect washer constantly filling. F3E2, F8E1, F0E3, F8E3, F2E1 are all stored. I cleared the codes, turned the water back in and tested within automatic test mode. The unit appeared to fill as designed, but I found the hot water would not stop flowing until I turned off the valve. I removed and replaced the valve assembly after quoting the CX and informed them the supply hoses are in bad condition and will request immediate replacement. Water supplies left off to assist CX in easy supply line replacement. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Gerry C
Job Details: 06/01/2022
"Arrived to inspect no water. Contacted mfg tech Chris and advised of my findings. The lo part of the mullion is overlapped and sticking out past the lower front frame, causing the gasket to be unable to conform to the door opening. I sent images to the mfg via text system and they are putting it in for review for possible replacement or further steps. SR# 7733780523. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model SF368LEPT0
Near Round Rock, TX 78665
Gerry C
Job Details: 06/01/2022
"Arrived to inspect burner issue. I found the unit had been worked on by a prior tech and the diagnosed it as needing a front right burner cup due to warp age causing incorrect burn. The part was either direct shipped or dropped off to the CX, but the technician did not instal it. The unit will require the burner cup and likely an igniter to complete the repair and the unit appears to be in fully serviceable condition. No gas leaks detected during service. 2nd appliance discount
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/01/2022
"Arrived to inspect door issue. I found F0E1 stored in memory. I cleared the code and tested. The door required mechanical adjustment to get it to contact the latch correctly and after that, it worked as designed. No leaks observed during service.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78745
Kevin
Job Details: 06/01/2022
"Arrived on site and inspected dryer and found heating element has failed, after replacing heating element dryer is running properly but airflow is somewhat restricted. Recommend it to homeowner that vent to the exterior be cleaned by a service before a dryer is used again, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL3
Near Austin, TX 78748
Kevin
Job Details: 06/01/2022
"Arrived on site and inspected dishwasher and found dispenser did not open during the diagnostic cycle. Customer is using pods anyway and pod is recommended to be left on the bottom floor of the dishwasher by tech line so it can properly dissolve with incoming water. Dispenser is only to be used with liquid detergent or powder.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Driftwood, TX 78619
Justin
Job Details: 06/01/2022
"Arrived on site for a cooktop with one burner not igniting. Upon arrival the customer showed me how the middle burner will intermittently not light or only half of the burner will light. I found this to be the dual burner with two orifices, and the left side orifice was clogged. I cleared the orifice and then tested the unit. The unit is now working as designed. I informed the customer on what a customer instruct entails and that they had used theirs today. I let them know if another instruct was used then a fee will be charged. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/01/2022
Arrived on site for dryer not heating.upon arrival confirmed issue and after verifying proper power supply to unit I found the cause of failure was the element coil breaking due to clogged venting within exhaust vent in home. Replaced element and found dryer heating as designed. Informed customer to get a dryer vent cleaning done prior to using dryer. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Seguin, TX 78155
Andrey
Job Details: 06/01/2022
"Arrived on site to test unit for not dispensing ice and unable to dispense ice, tested unit found ice production is good, customer is not applying enough pressure on release button for bin but it is working as designed, found yoke has stripped on dispenser motor shaft, will need motor and yoke,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/01/2022
Arrived on site for bedroom not cooling. Upon arrival confirm after further inspection found that the compressor was grounded out and cooling. Then found that the compressor also had a RCO 410 hard start device installed from a previous company that customer called out to diagnose. Found main harness was spliced into and couldnt be replaced. Called techline and spoke with Andy sr#7733784946. Due to circumstances of diagnosis techline recommends we call the trade care team for further assistance on how to proceed before parts can be ordered. Will need Tg to call trade care on following business day. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/01/2022
Arrived on site for refrigerator not making ice. upon arrival confirmed issue and found ice box full of frozen water as well as same findings with ice maker. Found ice bucket wouldnt lock in place due to broken locks. Replaced bad inlet valve causing water to weep into ice box. Informed customer to give unit 24 hrs to refill bucket up. No leaks present call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Killeen, TX 76543
Tyler
Job Details: 06/01/2022
"Arrived on site for refrigerator making loud rattling noise. Upon arrival confirmed issue and sound. After further inspection I found cause of noise was the cover plate to compressor compartment bent and rattling against compressor. Was able to reshape and form plate to prevent further sounds. U it functioning as designed, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76542
Tyler
Job Details: 06/01/2022
Arrived on site for dishwasher needing previously diagnosed lower door seal. Upon arrival installed required part then tested unit. Found no leaks from part installed and customer informed me they ordered other door gasket that they would finish installing themselves. Unit functioning as designed and collected remaining balance call complete
We serviced a
BOSCH DISHWASHER
Model SHXM4AY55N27
Near Seguin, TX 78155
Andrey
Job Details: 06/01/2022
"Arrived on site to test unit for not functioning correctly, test unit found E23 error defective drain pump, replaced drain pump, tested unit unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD7070DS3
Near Austin, TX 78751
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78723
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for F8E4 error. Found water in the float. Removed float test unit and found unit leaning forward making unit leak. Leveled unit correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78724
Leonardo
Job Details: 06/01/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Manor, TX 78653
Matthew
Job Details: 06/01/2022
Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. Verified correct voltage to unit. Inspected junction box and found loose connections. Restored connections and tested. Unit is now functioning properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS0
Near Manor, TX 78653
Matthew
Job Details: 06/01/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Pflugerville, TX 78660
Matthew
Job Details: 06/01/2022
Arrived onsite to replace previously diagnosed parts. Replaced fuse and unit powered on. Tested at 350 degrees. Fan is also working. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CB2
Near Pflugerville, TX 78660
Matthew
Job Details: 06/01/2022
Arrived onsite for microwave with shattered front door glass. Contacted safety team for documentation. Safety not providing concession for additional repair.
We serviced a
WHIRLPOOL WASHER
Model LXR9445JQ1
Near Pflugerville, TX 78660
Matthew
Job Details: 06/01/2022
Arrived onsite for washer not draining or spinning. Upon arrival tested unit and found failed lid switch. Replaced switch and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78748
Luis
Job Details: 06/01/2022
"Arrived on site for damaged right side fresh food door,replaced defective door checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/01/2022
Arrived on site to test unit for not cooling properly. Found RC evap completely frosted over. Found possible void in insulation on rear of unit. Not confident any further repairs would hold. Replaced RC evap thermistor as a precautionary. Monitored frost patterns and found no issues with sealed system. No leaks detected. Job complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP548WP01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/01/2022
"Arrived on site to test unit for LF burner not igniting. Customer stated butter had spilled over and into orifice holder area. Found orifices were clogged. Cleared orifices, tested unit, unit now working as designed. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/01/2022
"Arrived on site to test unit for excessive spinning times. Found actuator was faulty and control not sensing empty tub. Replaced parts, tested unit, unit now working as designed. Advised customer on how unit senses and adjusts times accordingly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MEDC465HW0
Near Nolanville, TX 76559
Tyler
Job Details: 06/01/2022
"Arrived on site for dryer taking to long to dry. Upon arrival confirmed complaint. Found stable 240 connection from outlet to all hardware. I then found no failures in high limit/cutoff, element coil, or thermal fuse but did find ohm resistance to thermal fix lower then 4k at room temp (should be 7k). Replaced thermal fix and found dryer functioning as designed. Cuat9 er did stat they had dvc done a few months prior to diagnosis and I recommended to have them get another if dryer symptoms return after first use from repairs. Unit functioning as designed. Call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LE2
Near Buda, TX 78610
Justin
Job Details: 06/01/2022
"Arrived on site for a refrigerator leaking out of the water dispenser. Upon arrival the customer stated the unit will intermittently leak out of the dispenser area. Upon further inspection I found the dispenser area caked over with calcium build up, and I found a small puddle of water on the dispenser tray. I gained access to the valve and removed the water line. Immediately I found gunk build up indicating a valve issue. I installed the valve and the unit began working as designed. I flushed the water line into a bucket. No leaks observed at the time of service.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
"Arrived on site for venthood making abnormal noises. Inspected unit and work area. Tested operation to verify failure. Removed fan motor and found foil tape interfering with fan. Removed tape and assembled unit. Tested operation, all tested good."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found unit heating. Performed air flow test and found restriction in air flow (red). Found dryer vent crushed (see SD-QUICKPIC). Removed vent and tested air flow and found unit good. Recommend to replace vent and insure vent is clear going outside of home (vent goes directly out of home). Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model GSH22KGMBWW
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in FC at -6?. Found no air flow to RC. Gained access to FC evaporator and found defrost issue. Forced defrost cycle and tested voltage to heater and found correct. Removed heater and measured resistance and found opened/failed. Will need to replace heater to repair. Removed failed heater and installed new. Tested defrost operation and found unit defrosting. Assembled unit and set correct temperature.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/01/2022
"Arrived on site for double oven upper broiler caught on fire. Inspected unit and work area. Found broil element broken. Called Whirlpool safety team and spoke with Lauren Informed of failure and they are covering diagnostics fee(SR# 7733747486). Removed failed broil element and found broken wire connector. Installed new element and repaired harness. Assembled unit and tested operation. All tested good
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Bee Cave, TX 78738
Luis
Job Details: 06/01/2022
Arrived on site for water leaking. Found leak from icemaker housing adjusted icemaker ran test water filled icemaker no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Spicewood, TX 78669
Luis
Job Details: 06/01/2022
"7323#Arrived on site for cooling complaint. Diagnosed a defective evaporator fan motor,replaced motor powered unit on fan powered on."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near McGregor, TX 76657
Jonathan M
Job Details: 06/01/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Tested the unit and confirmed the customers complaint. Found the pump and motor leaking during the wash cycle. Replaced pump and motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near McGregor, TX 76657
Jonathan M
Job Details: 06/01/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they had one load where the agitation did not seem to be working properly. They advised the agitator was moving extremely slow and was not seemingly washing their clothes very well. After the unit went through a spin, they advised that the unit had left her clothes wet and extremely damp. Around the unit through a diagnostic test and the unit ran as designed. Checked the unit for error codes and found an F0 E5 (off balance load) and F0 E3 (overload) error codes. I asked the customer what they were washing and the customer advised that he was washing a pair of jeans with a few T-shirts. I did advise the customer that running extremely late loads or overloads can cause off-balance issues and can cause the unit not to finish the cycle. Tested all components of the washing machine and could not get the unit to fault. I ran the unit through slow agitation for the customer and diagnostics and the customer advised that the speed of the agitation as what he saw during that cycle and didnt know if that was normal. I did explain that certain cycles will use low agitation at various points. I did it play some not to worry about that agitation if it is slower or faster. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 06/01/2022
"Arrived on site to inspect refrigerator fan not working. Upon further inspection, I found the unit with power, but could not hear the FC fan. I found the FC door with a gap approximately 1 inch wide on the left side (photo). Disassembled the FC section and found two screws on the rails; one on each side, that were loose and keeping the door from closing properly. I tightened the screws and adjusted the door and tested and it now closes properly. I placed the unit in diagnostics and tested and found the FC fan not coming on. All other tests were good. I removed the FC evap cover to find a block of ice around the fan motor and blades. Using my steamer, I removed the ice and cleaned all overspray water from the FC section. Reassembled the FC section and retested and unit is operating as designed
We serviced a
WHIRLPOOL OVEN
Model RMC305PDQ4
Near Marble Falls, TX 78654
Lou
Job Details: 06/01/2022
"Arrived on site to inspect wall oven with no lights or time showing on display. Upon further inspection, I found the display blank. When I pressed Bake, 350 appeared on the display as did Start?. When I researched the control panel
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Austin, TX 78738
Brandon
Job Details: 06/01/2022
"Arrived onsite for customer complaint of unit not heating and making a noise, found failed heating element and idler pulley. I replaced element and idler, unit tested good.
We serviced a
LG WASHER
Model WM3875HVCA
Near Austin, TX 78734
Brandon
Job Details: 06/01/2022
"Arrived onsite for customer complaint of loud noise, found rear bearings failed, customer is going to buy a new unit.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Marble Falls, TX 78654
Lou
Job Details: 06/01/2022
"Arrived on site to inspect ice machine full of ice and leaking water. Upon further inspection, I found a puddle of water on the floor at the front of the unit to the left side. I opened the door and ice fell out as it was overflowing. I removed the ice from the bin and tested the unit in diagnostics. Unit is operating as designed. I tested the bin thermistor and it was out of range which is causing the unit to overflow with ice. Upon request, the customer provided a new filter and wanted the unit cleaned. I removed and replaced the filter . I removed and replaced the bin thermistor and completed a cleaning cycle. Retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Austin, TX 78738
Brandon
Job Details: 06/01/2022
"Arrived onsite for customer complaint of no heat, found failed heating element, I replaced heating element assembly, unit tested good.
We serviced a
FRIGIDAIRE COOKTOP
Model FGGC3047Q5B
Near Spicewood, TX 78669
Brandon
Job Details: 06/01/2022
"Arrived onsite for customer complaint of flames being to high, found middle burner flame to high, I adjusted burner, unit tested good.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 06/01/2022
"Arrived onsite to replace parts under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/01/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found no rinse aid in the dispenser. Placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to the element and found it showing to be within range of 7-9 amps as designed. Removed the outer door panel and tested the element and found 13ohms and within the 13-40ohms range. Tested voltage to the the entire from the control and it is getting 118V. I advised the customer that the unit must have rinse aid in the dispenser in order for it to dry properly. Customer advised that they pour a small amount in the dispenser with each load. Customer provided a bottle of rinse aid and I demonstrated on how to fill the dispenser. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/01/2022
"Arrived on site to inspect ice machine making very little ice. Upon further inspection, I found the unit not dispensing water even after the valve and water hose were previously replaced. I pulled the unit out and found the water hose kinked. I adjusted the hose to where it would not get lodged/kinked again and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDF510PSR0SS
Near Austin, TX 78717
Vincent
Job Details: 06/01/2022
"Arrived on site to inspect dishwasher, inspected unit and work area. Tested unit and found door gasket installed improperly. Removed door gasket and inserted properly. Unit is now operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Waco, TX 76708
Jonathan M
Job Details: 06/01/2022
"I called Whirlpool Techline and spoke to Travis SR# 7733088681. He advised that since the issue cannot be replicated at this time, to make no further repairs. He did advise that if the sound does come back, the issue would have to be with the flooring of the machine. He advised to either attempt to flatten the flooring to where the exhaust does not touch the floor or to replace the flooring or itself altogether. The customer will keep an eye on it and will call back if other issues persist. Call complete."
We serviced a
KITCHENAID DISPOSAL
Model KCDS075T2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/01/2022
"Arrived on site to inspect disposal not operating properly. Upon further inspection, the customer advised that its not chopping up food very well. I found the teeth badly rusted and not able to flow as designed. I removed and replaced the disposal and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR RANGE
Model JDRP548HM01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/01/2022
"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested all 6 burners and found the middle rear burner not igniting. I removed the burner head and cleaned out the gas ports in the burner head and retested and the unit is operating as designed (photo). No gas leaks detected during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Luis
Job Details: 06/01/2022
"Arrived on site for water leaking. Pulled unit out found prev tech did not install correct tubing and drain in kit,due to incorrect tube installed water leaking,uploaded pictures. Installed correct tubing and drain provided in kit,ran water through drain pump no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Spicewood, TX 78669
Luis
Job Details: 06/01/2022
"Arrived on site. Diagnosed a defective led module per service pointer installed updated led modules,all leds working as designed. Autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204EPA00
Near West Lake Hills, TX 78746
Luis
Job Details: 06/01/2022
"Arrived on site for defective harness,replaced defective harness ui working correctly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Briarcliff, TX 78669
Brandon
Job Details: 06/01/2022
"Arrived onsite to replace failed wash motor, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78748
Kevin
Job Details: 06/01/2022
Arrived on site and found maintenance supervisor is no longer employed here. It is unknown whether he attempted any of the previous recommendations. Water line in fresh food section is still frozen. Silicon ice mold in freezer is still not frozen. Other foods in freezer are frozen and other foods in fresh food section are not frozen. Evaporator frost pattern still looks fine and evaporator fan is still running properly. Spoke with techline due to location in a tiny house and available space refrigerator cannot be properly diagnosed. Location and environment may also be causing the issue. no recommendation for repair was given. Spoke with CS will replace diffuser to try to make any difference in the tiny house residence experience refer any call back to whirlpool customer service7733778173
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
Tyler
Job Details: 06/01/2022
Arrived on site for refrigerator not dispensing/making ice correctly (per customer on arrival) upon arrival confirmed issue and after further inspection I found some cubes were solid and bridged together. Found signs of inEt valve failing and weeping water into icemaker prematurely. Also found ice maker motor grinding and not properly breaking ice from harvesting tray. Replaced inlet valve and ice maker and found no leaks during tests. Informed customer to give unit 24hrs to fill bucket back up. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Troy, TX 76579
Tyler
Job Details: 06/01/2022
Arrived on site for range needing previously diagnosed inf. Switch. Upon arrival reconfirmed issue and found FR inf. Switch burnt up internally. Replaced switch and found burner functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78729
Wesley
Job Details: 06/01/2022
"Arrived onsite for cooling concerns. Tested and found unit operating within design specifications, was able to provide customer on strict on storage and temp settings. All checks good. Advised customer on Findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78758
Wesley
Job Details: 06/01/2022
Arrived onsite for improper freezer door function and used lithium grease to repair sticking glide. Al checks good. Unit is now operating as designed.
We serviced a
MAYTAG MICROWAVE
Model GT4175SPS2
Near Austin, TX 78732
Wesley
Job Details: 06/01/2022
Arrived onsite and found turntable motor and support damaged from long use. motor is operating but shaft is worn. Ordering motor and turntable support to repair. Office to reschedule.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Austin, TX 78732
Wesley
Job Details: 06/01/2022
Arrived onsite for unit not draining and found complete blockage in drain nose. Removed hose and cleared blockage. Unit is now operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/01/2022
Arrived on site to perform sealed system repair. Cut evap out and oil immediately started to pour out and was sizzling(kinda like soda). Spoke with techline and was told unit is irreparable due to sealed system burn out. Job complete. SR#7733781109
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Waco, TX 76708
Jonathan M
Job Details: 06/01/2022
Arrived on site for a dryer that is not turning. Inspected unit and work area. Confirm the customers complaint and disassembled the unit. Found the belt broken. Replaced the belt and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAGIC CHEF REFRIGERATOR
Model HMDR1000ST
Near Bastrop, TX 78602
Joe Z
Job Details: 06/01/2022
"Arrived onsite for unit not cooling. Upon arrival unit was unplugged. Powered up unit and waited a while. Removed evaporator cover. Compressor kicked on. There is very small amount of cooling on the evaporator, but no frost building up and just stays the slightest of cool to the touch. Found a faint hissing sound coming from inside the cabinet where the heat exchanger enters the freezer. Indicates SS leak inside the cabinet. This is a non repairable Sealed System."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Smithville, TX 78957
Joe Z
Job Details: 06/01/2022
"Arrived onsite for PRIOR 90 SAME ISSUE - SAFETY dryer burning smell/hot/shuts off. Upon arrival test unit on all three cycles, normal, timed, an sanitize. Could not duplicate the issue. Office will contact SAFETY team for me. Job complete"
We serviced a
LG WASHER
Model WM2301HR
Near Smithville, TX 78957
Joe Z
Job Details: 06/01/2022
"Arrived onsite for NOT DRAINING - found ERROR CODE PF power failure and UE imbalance errors. inspected supply voltage and got 123v. Did not find any standing water in tub. Notice water leaking from bottom of door . Found bellow clogged and some water remaining in and around the bellow. Cleared debris from bellow. Also found left front leg not leveled cause unit to shake a little during spin cycle. Lowered left front leg and unit no longer shakes. Customer said he had already checked drain filter and it was clear. Test unit on normal cycle, then test drain. Drain operates as designed. Customer noted that errors happen when there is a load of clothes. Ran unit with a normal load of towels. Unit operates as designed with no error codes appearing. However found standing water at end of cycle that seems to have syphoned from stand pipe. Customer is clearing stand pipe. After retesting the unit the drain pump now only hums. Spoke to SW for assistance and SW will be ordering AUTHO and parts for this call. Office to reschedule"
We serviced a
MAYTAG WASHER
Model WTW4816FW2
Near Smithville, TX 78957
Joe Z
Job Details: 06/01/2022
Arrived onsite for THE AGITATOR IN THE MIDDLE IS LOOSE AND IS SPINNING FREELY AND NOT WORKING CORRECTLY . Inspected unit and found gear on agitator is stripped as well as dogs are not operating correctly. Check gear-case and gear-case is good.Need to replace agitator . Replaced agitator and tested unit under diagnostics and all components operate as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Austin, TX 78747
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for gas leak. Test the whole unit could not find a leak.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Smithville, TX 78957
Joe Z
Job Details: 06/01/2022
Arrived onsite for NEEDS A TIMER AND A KNOB. Inspected unit and found knob is good needs timer. Replaced timer and test unit . Unit operates as designed. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/01/2022
Arrived on site to test unit for door not closing. Found upper door not installed correctly. Secured door correctly unit was unplugged didnt want to plug it in just in case it wasnt installed yet at the power cord. Job complete.