Service History 59

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Matthew
Job Details: 11/05/2021
Arrived onsite for refrigerator not closing properly. Upon arrival could see center hinge bent. Replaced hinge. Refrigerator door is still not making a good seal only on the top left corner. Went to adjust plastic ring and found bottom right of door bent in where stopper is installed. Plastic ring could not compensate for gap. RC door will need replacement. Office to reschedule ; ordrng 1 LW10638684 (dor-fip) and 1 W10638692 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Luis
Job Details: 11/05/2021
"Arrived on site for unit not freezing. Removed evaporator cover found frost only on first line of evaporator,found hard bend on suction line as if pinching suction line closed. Called tech support,low side pressure reading -10 per tech support need to install a uv drier and recheck pressures. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,pressure reading -5 and 175,frost pattern weak but slowly getting better called tech support checked equalized pressures reading 40. Per tech support to let unit run. 7732169829"
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL0
Near Austin, TX 78727
David Z
Job Details: 11/05/2021
"Arrived on site to diagnose washer that was not draining. On arrival I ran the unit and found it draining ultra slow, with a distinct strong odor coming from it. Found the trap was clogged.Customer approved. Removed front panel and cleaned trap, which had several masks in it. Ran unit after reassembly and found draining as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hays, TX 78610
Jacob
Job Details: 11/05/2021
Arrived onsite for the unit not making ice. Looked at the bottom left of the door and saw that the red wire was ripped in half causing the unit to not make ice. Need to order a new FR door. Ordered part. Office to reschedule and needs authorization before returning.; ordrng 1 REQUEST (AUTHORIZATION ) and 1 W11467398 (FR DOOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHEXNL00
Near Austin, TX 78759
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose refrigerator with gasket issues, upon inspecting the unit I found that both gaskets are sealing well and the problem exists due to the unit never being leveled properly, I gained access to the leveling bolt and leveled the unit to where the doors fall back into place as designed, the unit is now operating properly as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
Arrived on site for Oven Not Clicking - Cooktop Working - Gas and Dual Fuel Range. Tried lighting bake and broil and neither would spark. Customer stated they had a power outage recently. All cooktop burners lighting as designed. Tested DSI spark module and it was faulty. Removed DSI and installed new DSI. Bake and broil are now lighting on first click. No gas leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78717
Justin
Job Details: 11/05/2021
"Arrived on site for a customer request to thaw out their freezer built up with ice. The customer knows the unit has a sealed system failure per prior diagnosis, and stated that when we thaw the unit out it tends to work for a little while.
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of stuck key error code, found failed console, ordering console. ordrng 1 W11236887 (Console)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wimberley, TX 78676
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of noise issue and not drying well, I found a lot of lint build up around blower wheel and duct, as well as a nail in blower section, I cleaned out blower wheel and duct, tested unit with towels, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Jacob
Job Details: 11/05/2021
Arrived onsite for unit not washing. Tested the unit and unit did fill with water and drained but did not start to wash. Heard the ticking from the motor and a light thump.
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
"Arrived on site and found temperature in the refrigerator compartment between 52-53 degrees. Found evaporator is not defrosting, took one picture. Also count no continuity on the heater. Spoke with SW. Will need to order Heater, bimetal, control, damper to complete repair properly. Office to reschedule ; ordrng 1 WR13X10988 (Damper) and 1 WR51X10055 (Heater) and 1 WR50X10065 (Bimetal) and 1 WR55X10025 (Sensor) and 1 WR55X10942 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 11/05/2021
"Arrived on site loud noise from recirculating pump with pan full,diagnosed a defective pump,installed a new pump ran diagnostics all test passed,ran compressor test evaporator plate frosting up."
We serviced a
JENN-AIR DISHWASHER
Model JDB1255AWP
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
Arrived on site and found dishwasher door gasket starting to come off. Installed new door gasket. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
Arrived on site to install previously diagnosed part. Removed old ice maker and found mold completely loose and not attached properly causing water to refill due to motor not recognizing the mold position and it already having water inside causing it to refill when it wasnt necessary. Installed new ice maker and ran test 44 then 45. Ice maker running as designed. No leaks detected. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78746
Luis
Job Details: 11/05/2021
"Arrived on site for light issues. Diagnosed a defective led module,replaced right side freezer led module,all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/05/2021
Arrived on site to install previously diagnosed parts. Removed dual valve and installed new valve. Removed UI and installed new UI. Tested water dispenser and water still wont come out unless you press the ice maker paddle first. Removed both ice maker and water dispenser pads. Tested water dispenser and water still not coming out when new water dispenser pad was pressed. Tried testing the ice maker water fill test and once again it would not allow me to toggle between fill and off. When the water fill test begins it goes from 01 then straight to 03. If you press the change setting keys in this test it goes straight to 04 which is pause. Without being able to test the water fill test I asked the customer to monitor the fridge and to let Whirlpool know if the loud noise is still present. Customer stated after my last visit removing the valve and reinstalling it the noise wasnt as loud. Hopefully the new valve I installed today eliminates the noise completely. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Scott
Job Details: 11/05/2021
"Arrived on site ,replaced icemaker . Ran harvest all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78756
Scott
Job Details: 11/05/2021
We serviced a
LG DRYER
Model DLE3733W
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/05/2021
"Arrived on site for dryer making high pitched noise. Inspected unit and work area. Verified failure. Disassembled unit, found 3 of the 4 guide wheels failed and pulley not turning as designed. Recommend to replace all wheels and pulley.. Removed guide wheels and pulley, installed new. Assembled unit and tested operation. All tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Marcos, TX 78666
Andrew
Job Details: 11/05/2021
"Arrived on site to preform sealed system from previous diagnosis. Replaced compressor, filter dryer, run capacitor and start device. System held vacuum for 20 mins. Charged system to specs, tested unit, unit developed a good frost pattern on evap, no signs of refrigerant leak. Compressor pulling proper amperage. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Austin, TX 78702
Scott
Job Details: 11/05/2021
"Arrived on site for top items in fresh food freezing . Fridge set at one on control . Ran temp checks , freezer normal, fresh 34 at time of check. Thermistors checked normal. Replaced control . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78723
Matthew
Job Details: 11/05/2021
Arrived onsite for dishwasher leaking at the bottom. Upon arrival tested unit. Found leaking at sump. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2021
"Arrived on site for refrigerator FC light not operating. Inspected unit and work area. Checked door switch and found opening and closing. Gained access to LED module and tested DC voltage and found correct. Found failed LED light module. Removed failed module and installed new. Assembled unit and tested door operation. All tested good, no water leaks detected during service. Contacted claims department to verify special project authorization.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Cedar Park, TX 78613
Justin
Job Details: 11/05/2021
Arrived on site to install previously diagnosed parts. I installed the new light and gasket. I reshaped the gasket with my heat gun. I advised the customer on not opening the freezer door for at minimum 4 hours to let the gasket shape. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Austin, TX 78745
Jacob
Job Details: 11/05/2021
Arrived onsite for unit making a hum noise. Took the back off the unit and saw that the gray sound pad had fallen off the line. Put sound pad back on And used an extra pad. No noises at the time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78735
Kevin
Job Details: 11/05/2021
Arrived on site and inspected unit for leaking water. Took off bellow and secured it again. Ran multiple diagnostics cycles and inspected unit for water leaks. No water leaks detected at this time. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Austin, TX 78745
Leonardo
Job Details: 11/05/2021
Arrived on site to test upper rails falling off. Test unit Found both left and right rails were broken. Replaced both upper left and right rails. Tested unit . Unit works as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7AB04
Near Austin, TX 78757
David Z
Job Details: 11/05/2021
Arrived on site to install console and blower to resolve unit that had over temp and errors present. Replaced console and blower and ran preheat. Found unit heating as designed and no errors present. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/05/2021
Arrived on site to replace sump and motor. Replaced sump and motor. Tested unit and ran thru wash cycle.unit tested good. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Little River-Academy, TX 76554
Tali W
Job Details: 11/05/2021
"Onsite for dryer not operating. Found high limit thermostat out of spec. Replaced high limit thermostat. Also, found vent hose disconnected from venting port. Informed customer that if disconnected, dry times may be longer due to not enough air flow (hose was beside unit partially blocked). Re-attached vent hose. Tested. Unit is heating properly and is functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE530C0ES0
Near Georgetown, TX 78628
Lou
Job Details: 11/05/2021
"Arrived on site to inspect range burner not working. Upon further inspection, I tested the cooktop and inspected the cooktop burner switches and found the front right burner switch is bad. I removed and replaced the switch and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2021
"Arrived on site to install previous diagnosed part. Gained access to ice fan, removed failed installed new. Assembled unit and performed diagnostics mode. Tested fan operation and found working. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for a refrigerator that won?t light in the freezer section. Inspected minute and work area. Confirmed the customers complaint and found the freezer light not coming on unless if you mess with the door switch. Found the door switch spring not pushing the door switch completely to the on position all the time. Unit will need a new door switch for repair. Ordering the door switch and will return .; ordrng 1 W11396033 (DOOR SWITCH )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78747
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of unit not powering on, found unit was unplugged, I plugged unit in and tested unit, everything tested good.
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, TX 78736
Leonardo
Job Details: 11/05/2021
Arrived on site for upper oven not heating. Tested upper oven for not heating and found that the broiler element is cracked and needs to be replaced. Ordering the broiler element. Office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
"Arrived on site and inspected refrigerator and found water filter is vertical inside of housing. It should be tilted 20 more degrees to properly engage. After correcting filter placement it is now dispensing water properly. If issue continues will need to pre-order W11248063, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for wall oven with fan speed error. Upon inspection I found F6E4 F8E0 stored on the system. I followed the techsheet for the F8E0 and determined the blower fan needs to be replaced. Office to R/S. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL COOKTOP
Model WEEA25H0HZ1
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for an oven that won?t heat in the oven. Inspected unit and work area. The customer advised that the unit is seemingly stuck on one screen and will not allow her to run any bake or broil cycles. Confirmed the customers complaint and found the unit in demo mode. The customer advised that her oven has been losing track of time and dates intermittently but this last time when it did it went into this mode. Remove the customer from demo mode and hooked the customer up to WiFi through the app. I did explain to her that she will need to give the unit 30 days to update all the software updates for this machine in order to not lose track of time. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78759
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose dryer not powering on, I gained access to the unit and the customer informed me that the unit will not run a cycle, he informed me that he replaced the thermal fuse and cutoff, i gained access and tested both, both tested good, i gained access to the timer and relay and found they were not operating properly, I replaced both, the unit is still non operational. I gained access to the terminal block and found improper voltage between the black and white lines and improper voltage to the chassis ground. I informed the customer of my findings and left the unit unplugged until an electrician diagnoses and repairs the issue. ; ordrng 1 279827 (Motor) and 1 W10704067 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
"Arrived onsite for washer that will not latch. Upon inspection I found the lid is damaged and separating at the left side hinge. I attempted to snap the lid piece back into place but was not able to. I found F5E2 F5E2 F2E1 stored in the system. I will need to order the lid, and latch assembly due to the multiple errors. Office to R/S due to part availability. ; ordrng 1 W11102314 (Lid) and 1 WP8563965 (Hinge left) and 1 WP8572974 (Hinge right)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/05/2021
Arrived on site for no power . Tested unit for no power and Found open fuse. Replaced the fuse.tested unit to 350. Unit works good. Job complete
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
"Arrived on site for metal under the rack in the oven is not flush. Removed bottom panel and found screws installed crooked that burner plate attaches to panel with. Removed both screws and realigned the burner plate with the panel in order for screws to mount properly. Once realigned the bottom cover mounted as designed. Preheated oven to 350 to ensure the bottom plate didnt bow beyond normal flexing when hot. It stayed in place without flexing beyond what is expected. Explained to the DR Horton rep (Brandon Smith) a little flexing is normal when metal bottom cover heats up, but upon arrival it was crooked due to screws not allowing the bottom cover to seat correctly on the 4 small metal hinges. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Hood, TX 76544
Al
Job Details: 11/05/2021
rrived on site to inspect washer leaking. I ran diagnostics and found the standpipe the unit drains into is clogged and when draining the water sounds like a glass filling up and then it overflowed and drained onto the floor. I videotaped the incident and sent it to the customer. Standpipe needs to be cleared for the unit to drain properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78748
Luis
Job Details: 11/05/2021
"Arrived on site for damaged harness at hinge. Removed defective door,installed new door assembly,checked door seal good.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, TX 78738
Leonardo
Job Details: 11/05/2021
"Arrived on site for unit turning on but not starting. Tested the unit display showed cooking,but light was not turning on and Unit was not heating.Found bad fuse on wiring harness. Wiring harness needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for washer not filling with water. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working as designed. I checked voltage to the water valve and found fluctuating voltage. I checked voltage at the junction box and found it steady. I replaced the control and water valve. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78721
Scott
Job Details: 11/05/2021
"Arrived on site , replaced vent ,gasket , bezel . Ran diagnostics with door off . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78739
Luis
Job Details: 11/05/2021
"Arrived on site for a defective icemaker. Installed a new icemaker ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of doors not being level, RC door swinging open, and dent on door. I found dent is from the door opening and hitting a door knob on the pantry door, I leveled the doors, and the swinging of the door opening is normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for icemaker not working.I inspected the unit and work area. I found the icemaker harness was de-pinned. I repinned the connection. The ice maker is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Braunfels, TX 78132
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for door not closing and noise, tested unit found middle rack left side was down and right side adjuster up preventing middle spray arm from locking into wash tower, and spray arm stuck in rack. Adjusted rack, door now closing and unit now working as designed. Ran unit through diagnostics, no abnormal noise was present, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lockhart, TX 78644
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not starting and not allowing selection, upon inspection found the units ui shorted causing issue, replaced ui and tested unit. Complete"
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Luling, TX 78648
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not spinning and noises when being used. Upon inspection found the unit turning and draining normally with no error codes, checked underneath and found the beginning of a oil leak out of the gearcase. Ordering full rebuild of gearcase and motor. Please autho. Office to reschedule ; ordrng 1 WH38X27335 (GEARCASE) and 1 WH01X27538 (BELT) and 1 WH49X25376 (MOTOR) and 1 Autho (Autho)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for one corner sticking up more the usual, tested unit found double sided tape did not adhere properly to the frame of cooktop causing separation, replaced cooktop, unit now is flush with countertop, customer was satisfied, did not test functions of unit do to unit not being installed completely, job complete"
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Briarcliff, TX 78669
Kevin
Job Details: 11/05/2021
"Arrived on site and found 2 lights out at top of fresh food compartment, and 2 lights out in the freezer. Installed 4 new modules and LED control, now all lights are working. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Robert
Job Details: 11/05/2021
Arrived on call to drop off parts after inspection. Parts are the correct burner heads for cooktop..
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose built in microwave that has no power, upon arriving I gained access to the unit and found the unit has power but the console is non operational, the customer informed me that there was a fault code displaying but they kept dismissing it until the unit stopped working one day. Per following the tech sheet the recommendation is replacing the UI. I am ordering the control assembly and returning with the ACU. Office to schedule return service once the part arrives. ; ordrng 1 W11451765 (UI control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Austin, TX 78717
Justin
Job Details: 11/05/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer walked me through what was going on, and also stated that the UI was not responding well. The units microwave door was not closing properly. The customer found that they had to press on the door or hold it to get it to start. The MW would also intermittently stop mid run. I tested the UI and tried to get the unit into diagnostics mode but could not. I found the buttons on the black part of the panel would not respond at all. Due to this we will need to order and replace the console. I also found the door to be opening at a 90? angle, which indicates bad hinges. I also found the hinge screws to be stripped. Due to the hinges being bad the door does not close properly, and is causing the customers MW door issue. I will be ordering the hinge screws and hinges to return and install as well. Office to reschedule. ; ordrng 2 461967825781 (MW Door Hinge Screw)s and 1 W11297728 (Console) and 2 W10874474 (MW Door Hinge)s"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Kyle, TX 78640
Robert
Job Details: 11/05/2021
"Arrived on call for complaint of gas smell. The gas was off upon arrived and no gas smell. Turn gas on and test all connection for leaks none found. Noticed the pipe from wall bent at angle and some minor wall damage, took pictures. Could smell gas but no visible leaks with bubble solution.
We serviced a
MAYTAG WASHER
Model Mvwx700xl2
Near Nolanville, TX 76559
Al
Job Details: 11/05/2021
"Arrived back on site to inspect and install another drain pump. Found debris in the pump. Replaced it and found the units lid lock light was flashing when set on drain and spin. Ordering the lid lock assembly and control to complete the repair. Needs more work.; ordrng 1 W10480132 (CONTROL, MAIN) and 1 W10404050 (LID SAFETY ASSY)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Spicewood, TX 78669
Leonardo
Job Details: 11/05/2021
Arrived on site for unit tripping breaker. Tested unit and found F7E1. Found bad control board and sump and motor is-out. Need to replace control board and sump and motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Austin, TX 78747
Kevin
Job Details: 11/05/2021
"arrived on site and inspected refrigerator and found doors are off. Reinstalled them and found movers have broken off filter housing door. A new one will be needed to complete repair.; ordrng 1 W10862461 (Housing)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78747
Jacob
Job Details: 11/05/2021
Arrived onsite for unit having a F2E2 error. Plugged in unit and got F2E2. Called tech line. Let them know of the issue. Said it?s more likely a stuck key on the UI panel. Need to order a new panel. got sr#7732175769. Ordered part. Office to reschedule. ; ordrng 1 W11413567 (PANEL CONTROL )
We serviced a
MAYTAG MICROWAVE
Model CMV1000ADB
Near Hillsboro, TX 76645
Jonathan M
Job Details: 11/05/2021
Arrived on site for a microwave that has no power.. Checked voltage going to the fuse and found voltage going to the fuse going through the fuse. Checked continuity through the fuse and found it open. Unit will need a new fuse for repair.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/05/2021
Arrived on site for dishwasher leaking water. Inspected unit and work area. Removed unit and found water traces from heater mount. Will need to replace heater.Left water off to unit and informed customer not to use until repair is completed. ; ordrng 1 W11537778 (HEATER )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78753
Matthew
Job Details: 11/05/2021
"Arrived onsite for microwave burned out. Upon arrival tested unit and found high voltage issues. Unit would not heat. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly."
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW01
Near Austin, TX 78729
Justin
Job Details: 11/05/2021
Arrived on site to install previously diagnosed parts. Upon gaining access to the pump I found significant oil leakage from the gear case. I then tried to manually spin the tub and found it severely bound. I informed the customer on my findings and the need to replace the gear case and possible tub components.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 11/05/2021
Arrived onsite for dishwasher with too much heat causing counter to warp. Upon inspection found counter top with about a 4?x4? lump. Customer suspected dishwasher of heating and causing warp. Tested unit and found no errors. Uninstalled unit and found no visual indication of heat damage on unit inner tub or exterior. Insulation is installed properly. Ventilation is on front left of unit and ?lump? on rear part of countertop. Lump is not located anywhere near heat source or ventilation. Do not see unit causing issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker in off position, found unit having very low water pressure from dispenser, customer stated she never replaced water filter, removed water filter, pressure returned to normal, advised customer to replace filter, left ice maker in off position, explained to customer how to turn on ice maker after filter is replaced, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for oven not heating. I inspected the unit and work area. I tested the bake and broil elements and found them in good condition. I tested the thermal fuse and found it good. I replaced the control. I reassembled the unit and tested it. I found it working as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for upper oven not heating. I inspected the unit and work area. I tested the ignitor and found it not glowing. I found the ignitor testing open. I tested voltage to the ignitor when calling for heat. I showed good voltage. I installed the new igniter and tested the oven. It is now preheating and working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of unit not drying, found heating element tested good in diagnostic mode, found no rinse aid being used, I instructed customer to use rinse aid."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
"Arrived on site to test unit for no ice production, tested unit found ice not completing full cycle, replaced ice maker, tested unit, unit now working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 11/05/2021
"Arrived on site to install interlocks. I inspected the unit and work area. I found the oven shelf not built properly not allowing the oven to be removed. I spoke to the customer about the shelf. It has 2x4s underneath it leaving gaps, the shelf by whirlpool instructions is supposed to be solid.We will remove the unit from the cabinet and then reinstall when the cabinet is fixed. The office will reschedule.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
Arrived on site and found Icemaker fill tube frozen. Checked for continuity at the heater connector and found none. Will need to order new door to complete repair. ; ordrng 1 LW10728959 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little River-Academy, TX 76554
Tali W
Job Details: 11/05/2021
"On site for washer not powering on. Confirmed complaint. Found no power to wall outlet. Found breaker to outlet tripped. Reset breaker. Unit powered on. In diagnostics, no error codes. Tested. Unit functioning as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Killeen, TX 76549
Tyler
Job Details: 11/05/2021
Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival installed needed part. Reassembled and tested unit. Found ice dispenser fully functions as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tali W
Job Details: 11/05/2021
On site to install previously diagnosed parts. Replaced control and latch. Calibrated and ran diagnostics cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for wall oven with WiFi connectivity issues. Upon inspection I found no stored error codes. The customer had concerns of the WiFi not automatically re connecting after a power outage. I explained that if the power goes out for a certain amount of time it will not be able to re connect on its own but The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for vent hood with filter issue. Upon inspection I found the push buttons for both filters were caved in and I was not able to correct. I am ordering new filters to complete the repair. Office to R/S; ordrng 2 W10169961A (Grease filter DROP OFF)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Marcos, TX 78666
Robert
Job Details: 11/05/2021
Arrived on call to replace previous diagnosed part. Ran diagnostics test first and test 45 passed water valve working properly. Ran test 56 codes and got E5 icemaker thermistor error code. Replaced icemaker and run 57 harvest test pass and 45 test again. No leaks detected at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KXW9736YSS0
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for vent hood making loud noise. Upon inspection I confirmed the complaint. I found the switch housing is broken where the screws secure the housing to the sheet metal causing it to float around in the cavity. I found that on medium and high the blower fan makes a very loud rubbing noise. I will need to order a 2nd technician to assist in replacing the fan assembly. Office to R/S. ; ordrng 1 W10721964 (Housing) and 1 W11387938 (Switch panel) and 1 W10721963 (Contrl house)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite for unit not heating and repaired by replacing magnetron capacitor and diode. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBL2258XES4
Near Austin, TX 78758
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose refrigerator not cooling in the rc, I gained access to the fc and found that behind the evap cover there is frost build up, I gained access to the harness and found the defrost heater has proper resistance but it is not getting any voltage. I gained access to the control harness and found no voltage from the control to the heater during forced defrost. I replaced the control and reprogrammed it, the unit is now operating properly as designed,
We serviced a
WHIRLPOOL DRYER
Model WDT730PAHZ
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for dishwasher leaking. Upon inspection I found F5E1 stored on the system. I cleared the code and ran diagnostics. All functions passed with no issues. I monitored each function and could not recreate a leak while onsite. I found the customer is on a home water softener and using detergent pods. I explained how the soft water affects the ability to break down the detergents. This can cause over sudsing and lead to leaks from the front. I advised the customer to switch to a liquid detergent and showed them the soft water line in the dispenser. No leaks detected during time of service. Job complete.
We serviced a
IKEA OVEN
Model IBS350DS03
Near Austin, TX 78705
Scott
Job Details: 11/05/2021
"Arrived on site for dead oven . Found thermal fuse had failed . Replaced fuse . Ran preheat ,all checked normal. No other issues found at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite and was unable to replicate a standing leak from the dispenser. Called Whirlpool techline and spoke with drew. Verified unit has good water pressure from the house. And was advised the clear spout for any plastic fissure or crack. Used drill bit by hand to clear spout. Was advised by drew that 2-3 drips following use is within manufacturing tolerance. Advised customer on findings and status. Unit is operating as designed all checks good. Sr#7732172598
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
Arrived on site for IN STORAGE FOR 6 MONTHS AND GOT MOLDY AROUND ICEMAKER. CLEANED OUT BUT WANTS LINES FLUSHED. Removed water line from wall valve and purged 2 gallons of water. Reconnected water line and purged 2 1/2 gallons at water dispenser. Removed ice bin and found healthy cubes already produced inside. Explained to customer they will need to dump any new ice the fridge makes today and dump tomorrow morning.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not dispensing ice and overfilling, upon inspection found the unit overfilling due to the missing bail arm, ordering bail arm after checking box of new icemaker which didnt have the bail arm. Office to reschedule ; ordrng 1 W11130404 (Bail) and 1 W10351019 (Extension)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Marcos, TX 78666
Robert
Job Details: 11/05/2021
Arrived on call for complaint of leaks. Ran test cycle and found the leak form motor. Replace sump and motor. After installation test operation no additional leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Austin, TX 78728
Justin
Job Details: 11/05/2021
"Arrived on site for a wall oven not making sounds from the console anymore. Upon arrival the customer stated that the unit no longer makes keypad sounds, nor signaling sounds. I put the unit into diagnostics mode and found stored error codes F8E1 for lower cool fan speed and F6E4 for UI to control state status (these were relatively old error codes). I cleared the error codes. I tested the cooling fan in diagnostics mode and found it working as designed. Upon further inspection I found the settings set to maximum sound level. I powered down the unit at the breaker. I then gained access to the back of the console and found everything plugged in and the harness in good condition. I powered the unit back on and it began working as designed. Call complete."
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for a range that has burnt knobs and the door is not sealing properly. Inspected unit and work area. Confirm the customers complain about the knobs and check the gasket. Found the gasket was flat on the unit causing air to sleep up into the knob area. Advise the customer that she would need to make sure that she keeps your gasket nice and fluffy to ensure that the door actually seals properly. Readjusted the gasket and added new knobs. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kempner, TX 76539
Al
Job Details: 11/05/2021
Arrived on site and inspected ice clumping in the ice container. Confirmed the complaint and found the ice door isnt closing properly causing the ice to clump up. Ordering W11098702 to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 W11098702 (ICE DOOR)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 11/05/2021
Arrived on site 2/3 on a commercial washer not completing cycles. Discovered both the latch and control were both contributing to the reason the unit would never spin and the lid lock light never came on. Removed and replaced both the latch and control and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Al
Job Details: 11/05/2021
Arrived on site to inspect side by side refrigerator cooling issues. Found the evaporator with massive frost buildup. Spoke with SW who assisted in diagnostics. I tested the defrost heater and it was working properly. Due to the frost buildup I was advised to order both the UI and main control and return with the thermistor. Needs more work.; ordrng 1 W11449482 (ELEC CONTROL) and 1 W11518204 (UI)
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ0
Near Waco, TX 76705
Jonathan M
Job Details: 11/05/2021
Arrived on site for a washing machine that has the back not fully seated onto the cabinet. Inspected unit and work area. The customer advised they were trying to move their washer to clean behind it and something popped and the back became loose. Confirmed the customers complaint and found one of the clips that hold the back cover onto the cabinet had broken. Replaced the clip and receded the cabinet. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Temple, TX 76504
Tali W
Job Details: 11/05/2021
"On site to install previously diagnosed parts. Replaced motor, blower wheel, belt, heater, and added sound pads. Used touch up paint for small scratch mark on front of unit. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Woodway, TX 76712
Jonathan M
Job Details: 11/05/2021
Arrived on site for refrigerator that still making do you think sounds after the compressor turned off. Inspected unit and work area. The customer advised the unit still is holding temperature as the unit is sitting at 36?F. The customer advised that she notices the jingle that happens tends to happen after the compressor shuts off. The customer does not have a video of the sound. I called whirlpool Techline and spoke to TJ SR# 7732032267. He advised that he had spoken to the engineers and they need a video of the time prior to any recommendations for repair.