We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Paul
Job Details: 11/02/2022
Arrived onsite for a wall oven that will not power on. I found no voltage going to the oven because the circuit breaker was tripped. The oven is on a new style GFCI 240VAC breaker. I reset the breaker and tested all oven functions. The unit is working as designed. The oven is not connected to WiFi and I advised the customer to download the app and to get this done. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 11/02/2022
"Arrived onsite for dishwasher not washing dishes. Upon arrival inspected unit. Found when unit energize valve, valve hums but no water is suppled. Checked valve and valve is good. Inspected supply and found supply cut off. Established supply and tested. Unit is now functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 11/02/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new door handle and tested unit and found unit operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 11/02/2022
1985Arrived on site for door concerns. Added grease to mullion rail let customer know that left hand door needs to physically being closed due to weight of door and mullion rail.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near Pflugerville, TX 78660
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a dishwasher with a rack not in position. Found adjusters not set into locked positions. Set adjusters and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
Arrived onsite for door having issues. On inspection found the door would fall when opened. I checked the springs and they were worn out. Replaced the springs and the unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Temple, TX 76504
David Z
Job Details: 11/02/2022
Arrived on site to install new freezer door to resolve consistent dripped when water was dispensed. Tested unit with new door installed and verified all working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78732
Vincent
Job Details: 11/02/2022
Arrived on site for refrigerator door. Inspected unit and work area. CX complaint was door building rust. Removed door and replaced it with new one. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78727
Wesley
Job Details: 11/02/2022
Arrived onsite and repaired unit by replacing the heater under the SP W11540964 designation. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Killeen, TX 76542
David Z
Job Details: 11/02/2022
"Arrived on site to diagnose washer that was not fully spinning out clothes. Customer advised that regardless of most cycle settings, results appear similar. They will rerun a drain and spin, which sometimes does not help. Ran diagnostic mode and found no error codes present. Tested with diagnostic cycle and clean washer cycle, and verified drive system is working as designed. Unit spins fully and does not make any abnormal noises. Called tech line, SR7734959308. Tech Line advised to have customer level the unit, verify cycle selections, and to make sure the drain hose isn't stuck too deep in the standpipe. Customer will retest with those recommendations, and run a load prior to our arrival if issue returns. At this time no verifiable failures found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2022
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM00
Near Austin, TX 78724
Matthew
Job Details: 11/02/2022
"Fridge is in unit 5205. Arrived onsite for refrigerator section not cooling and freezer section frosted over. Upon arrival inspected unit. Found fridge section warm and ventilation ports blocked with ice. Condensation buildup on roof of cabinet. Freezer section is frosted. Seals are good but definitely warm air migration causing frost. Inspected cabinets and found gaps in liner in fresh food section. Called tech line for assistance. Spoke to Chris, provided SR#7734960816, recommend using part #8201711 silicon to fill the gaps. Also sent pics to tech line. Recommended unplugging unit and allow frost to thaw out. Used truck stock #8201711 silicon to follow tech recommendations. Customer will monitor. If symptoms persist will need to reach out to tech line and advise outcome of repair. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Andrey
Job Details: 11/02/2022
"Arrived on site to replace previously diagnosed control,cam and belt, replaced parts, tested unit, unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for unit making noise when in use. Test unit and found unit working as designed. Ran unit for 30 seconds and then 1:30. Then 2 minutes no noise at this time. Checked all the switches and diode and capacitor all test good. Job complete at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
David Z
Job Details: 11/02/2022
"Arrived on site to install new icemaker and drip tray. On arrival confirmed that the bow in the drip tray was due to the bulge in the liner, which was already reported to tech Line. Replaced icemaker. Unit is already producing ice. Advised customer to follow up with us if the defrost issues return. All whirlpool recommended repair have already been performed on this unit for RC evaporator defrost issues. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cedar Park, TX 78613
Paul
Job Details: 11/02/2022
Arrived onsite for a refrigerator making a noise thats louder than it was before. I found the refrigerator making a single and sometimes a double tap sound. I found the sound happening when I forced the dampener to close. I replaced the dampener and tested. The dampener is quiet and is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Waco, TX 76705
Tyler
Job Details: 11/02/2022
"Arrived on site to install previously diagnosed auger motor, RC light, and ice bucket. Upon Arrival I installed all required parts in reassemble tested unit and found no signs of leaking and unit fully functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/02/2022
Arrived on site to replace previously diagnosed motor and run capacitor. Verified parts were needed and replaced. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Meadowlakes, TX 78654
Kimo
Job Details: 11/02/2022
Arrived onsite for refrigerator that is Not Dispensing Ice. Upon arrival I found that no one was home I call office to let them know. And was advised to wait 10mins which I did and found that one showed up.. I aged the door and moved on. .
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Lakeway, TX 78734
Kevin
Job Details: 11/02/2022
"Arrived on site and Found homeowner experienced heavy duty cycle drops 20 minutes while running. Specter dryer and found airflow is good and it is healing properly. Explain to customer that this was due to clothing items likely not making contact with moisture sensors. Kind dry should be used in these situations. Dryer is operating normally, job complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JV0
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/02/2022
"Arrived on site for a range that is heating when not in use. Inspected unit and work area. Customer turned on the stove from the breaker and immediately I found the unit activating the broil relay and heating the broil element. Check voltage at the Royal relay and confirm that the broil relay was stuck closed. Found no wiring on the back grounding. Advise the customer that they will need a new control for repair. Ordering a control. ordrng 1 W11528249 (Control)"
We serviced a
GE OVEN
Model JKP90SP1SS
Near Austin, TX 78729
David S
Job Details: 11/02/2022
Arrived on site for Ge wall oven not heating. I inspected the unit and work area. I found both bake and broil not coming on. I gained access to the elements and found them with in range. I found L1 Relay working but the L2 relay not sending voltage. ordrng 1 WB27T10914 (Oven control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78739
Luis
Job Details: 11/02/2022
Arrived on site. Found ripped and damaged right door gasket also found broken hinge cover estimate for repair parts . Ordering parts ordrng 1 W11204565 (Cover) and 1 W10917313 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78717
Vincent
Job Details: 11/02/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher not working. Entered diagnostics and found error codes F7E1 & F9E1. Unit will need a new sump and motor. ordrng 1 W11460945 (Sump and motor)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6048YSS0
Near Marble Falls, TX 78654
Kimo
Job Details: 11/02/2022
Arrived onsite for a vent hood with inoperable lights. Upon inspection I found that the light switch had burnt up and the switch Panel and light switch slider broken. I installed the switch and order the switch panel and the switch slider. ordrng 1 W11569415 (SWTCH-SLDE) and 1 W11387938 (HOUS-CNTRL)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2022
"Arrived on site to test unit for broken lid. Found strike broken. Recommend replacing strike, latch and lid. . ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Joe Z
Job Details: 11/02/2022
Arrived onsite for Oven Too Cold. Upon arrival test unit and bake element will not energize. Found fracture on bank element. Need to replace bake element. Ordering bake element W11182108. ordrng 1 W11182108 (Bake element)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76712
Tyler
Job Details: 11/02/2022
Arrived on site for dryer not functioning correctly in overheating. Upon arrival confirmed issue. Upon further testing found that causes failure was internal within the timer and the timer internal connections were a fuse together causing power to be sent through unit when it was not turned off when designed. Is able to reschedule customer .complete repairs with new timer ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS1
Near Austin, TX 78732
Vincent
Job Details: 11/02/2022
"Arrived on site for dishwasher, inspected unit and work are. CX complaint was unit not working again. Entered diagnostics and found stored error codes F7E1 F6E1 F9E4 F3E3. Tested voltage and was good. Tested voltage to motor and was also good. Removed wash motor and found the screen rotor getting stuck. I will reorder the sump and motor under warranty. Office to schedule when parts are available and keep CX updated. No leaks where observed during service. Job completed. ordrng 1 W10861526 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/02/2022
Arrived onsite for a refrigerator not making ice again. I found issues with the red and black wires in the harness that power the icemaker motor. The wires are breaking again.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Austin, TX 78745
Scott
Job Details: 11/02/2022
"Arrived on site for dryer just shutting down and going dead . Customer can sometimes flip breaker and unit will come back on and other times will have to wait hour or half a day , really random time to wait befor dryer will come back on . Retested unit again . Got 6-1 error code . But all components tested normal. Ordering wire harness,sensor harness. Will also replaced control and UI. Call to set return. ordrng 1 W11109747 (Wire harness) and 1 W11307535 (Wire harnes)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker harvest and it operated as designed. I tested the fill tube and there was no water being dispensed into the tray. I removed the toeplate and disconnected the fill tube at the bottom left corner and no water came out of the tube. I blew through the tube and found it was frozen/clogged. I retested the fill tube with it disconnected and water came from the valve. Once the fill was done, I monitored the tube for any weeping from the valve and found none. I removed the ice maker housing and found the fill tube frozen at the opening. Using my steamer, I removed the ice and reconnected the tubing at the bottom left corner and retested and the ice maker is operating as designed. While testing, I found the damper is making a loud chatter noise. I am ordering the damper/diffuser and scheduled return service for 11/04/22. No water leaks observed during service. ordrng 1 W11164593 (Diffuser)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Marble Falls, TX 78654
Kimo
Job Details: 11/02/2022
"Arrived onsite for a washer Shaking and making loud noise. Upon arrival I put unit into diagnostics mode and found F7e9 locked rotor code stored. I attempted to run a cycle and found that the unit would not agitate or spin. Upon further inspection I found that the gearcase was leaking and that there was a burning smell coming from the stator. I am ordering gearcase,stator,rotor,slider and agitator. Also returning with the suspension . ordrng 1 W11550891 (AGITATOR) and 1 W11393685 (GEARCASE) and 1 W10754158 (STATOR) and 1 W10734521 (SLIDER) and 1 W10754161 (ROTOR)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/02/2022
"Arrived onsite for MAKING LOUD GRINDING NOISE AND GREASE ON COVER UNDERNEATH . Upon arrival inspected unit. Removed cam and found oil leak coming from gear case and spreading around to other components. Motor , belt, cam and shield are covered in oil. Gearcase is leaking oil. Need to replace belt, cam, motor, Gearcase, Shield and 2 shield retaining screws. Need to order motor and screws and return with prescreened parts. Need Authorization. ordrng 2 357640 (Screw)s and 1 W11497303 (Motor) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Manchaca, TX 78652
Luis
Job Details: 11/02/2022
"Arrived on site. Replaced trivet,no ice front dispenser working side panel ui not illuminated and non operational,removed ui no voltage at harness J2 1-4 removed hinge cover checked continuity from from ui harness to hinge harness no continuity on the violet wire ordering a new door and ui panel. ordrng 1 W11254957 (Left hand dispenser door) and 1 W11330486 (Ui side)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78758
David S
Job Details: 11/02/2022
Arrived on site for whirlpool range that has the hot surface light on constantly in Unit 1230. I inspected the unit and work area. I gained access to the switches and found the right front and right rear sending power to the burners when they should be off. I replaced both switches and retested. The hot surface light is now off. The unit is working as designed. Job complete. ordrng 1 W11528352 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78751
Matthew
Job Details: 11/02/2022
Arrived onsite for washer not draining. Upon arrival inspected unit. Found error F9e1 long drain. Ran drain and was not responsive. Checked at control harness for pump and found OL. Checked underneath unit at pump and recorded 20 ohms. Here is a breakdown in the harness. Ordering wire harness. Need to bring pump and control. ordrng 1 W11335100 (Lower harness) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2022
"Arrived on site to diagnose dryer that was not running. On arrival examined unit. Found good power to unit, but will not start. Timer is clicking. Removed access panel and found the belt was twisted, the cycling thermostat had blown apart, and the thermal fuse was open. Could also not hear the belt switch clicking, likely failed due to twisted belt. Ordering belt switch, cycling thermostat, belt. Replaced the thermal fuse with one I had assigned, but additional parts still needed. Return visit set for ordrng 1 WP8318268 (Cycling Thermostat) and 1 WPW10131172 (Belt) and 1 279782 (Belt Switch) and 1 WPW10185992 (Timer)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
Arrived onsite for previously diagnosed parts. On inspection found that the part that was ordered was the convection fan. When the blower fan is making the humming noise. I tested the convection fan in they are good. The lower blower fan only makes the noise when the unit is cold. Once the unit warms up the noise goes away. Talked to tech support and said when using the bottom oven it runs both blower fans. Ordering both upper and lower fans W11245567 to replace. when both fans are in. ordrng 2 W11245567 (Blower fan)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Luis
Job Details: 11/02/2022
"Arrived on site for no ice and freezer not cooling correctly. Found evaporator cover incased in ice,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle ordering ui and main control and additional parts incase needed ordrng 1 W11249952 (Defrost heater) and 1 W11330971 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 11/02/2022
Side panel ui was defective ordering another ui ordrng 1 W11330486 (Side ui)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Scott
Job Details: 11/02/2022
"Arrived on site for washer spinning while filling during rinse . Ran diagnostics, no error codes . Ran unit in manual, all checked normal. Ran quick wash and unit checked normal except drain pump is really loud . Motor checked normal on resistance and impeller looked normal. Just making loud noise . Ordering pump motor . Instructed customer the rinse cycle will fill and spin on low and drain . Washer will replete this couple times . Called and documented with tech . Sr 7734959574 Return 11/9. No water leaks detected at time of service. ordrng 1 W10775446 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Jonathan M
Job Details: 11/02/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the back cover and plugged in the new compressor. Found the unit pulling 7.1 A and shutting off within 10 seconds. Replaced the start device with a new start device out of the compressor box and still pull the same amperage and shut down. I called Whirlpool Techline and spoke to Adrian SR# 7734728276. He reached out to his supervisor and advised that the issues that have been found with the compressors have been issues with the parts being damaged in transit or at the distributor warehouse. He advised to order the compressor directly from Whirlpool and to have the customer reach out to customer service for any further assistance or resolution. They advise the customer of Techlines findings and the customer advised that she would contact whirlpool directly due to this ongoing issue that has not been resolved since the middle of July. Ordering the part in the meantime and the office will need to contact the customer about a return date when parts are made available. Please schedule service for two hours. ordrng 1 W11547313 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice or water properly. Found pantry control and pantry door wiring corroded as well as dispenser switch contacts sticking. All three parts will need to be replaced to complete repairs. Customer is aware of extended wait for door. ordrng 1 W10815669 (Door & control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Whitney, TX 76692
Tyler
Job Details: 11/02/2022
Arrived on site for washer not allowing any functions. Upon arrival confirmed issue and was not able to enter diagnostics due to control not responding and found cause of failure had been because drain pump and shorted out taking the controller with it. After replacing both parts and getting all those for repairs I was able to reassemble and test unit with new drain pump and control and found that unit now operated as designed except for the inlet valve on the cold side not allowing any water into the unit even though it had a proper 120 V connection. We need with customer once availability of part is known an authorization is required for the following part W11168740 inlet valve ordrng 1 W11168740 (Cold inlet valve) and 1 Cnote (Needs more autho)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 11/02/2022
"Arrived on site. With protective film on door found no issues with door,installed new door removed protective film found defective finish on door ordering another door. ordrng 1 13107888SQ (Left hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Matthew
Job Details: 11/02/2022
"Arrived onsite for refrigerator not cooling in fresh food section and not freezing items in freezer section. Upon arrival inspected unit. Found fridge warm and freezer not cold. All items were thawed. Removed evaporator cover for inspection. Found no frost pattern. Only a small portion of the cap tube was frosted. Compressor pulling.3 amps. Unit having sealed system issues . Ordering compressor, evaporator, access valve, dye dryer, and lokring kit. Unit has aluminum lines. Will need minimum 2 hrs. ordrng 1 W11605926 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Spicewood, TX 78669
Kevin
Job Details: 11/02/2022
Arrived on site and inspected refrigerator and found an air gap on the top of the freezer gasket. Customer is also experiencing nuisance tripping and deli drawer cover door is cracked. Discussed nuisance tripping and possible solutions and gave customer Service pointer W11525530 For nuisance tripping. Cleared all ice from freezer and reset gasket with heat gun and it is now working properly. Will need to order deli drawer cover door ordrng 1 W10827015 (Cover)
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly broken and it will need to be replaced to complete repairs. Return date set for ordrng 1 WH08X32697 (Lock)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
"Arrived onsite for dented oven door. The door has dent, ordering oven door W11600222 ordrng 1 W11600222 (Oven door) and 1 W10839793 (Badge)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/02/2022
Arrived on site to test unit for leak. Found reservoir was overflowing. In diagnostics water level sensor was reading full when reservoir was empty. Recommend replacing recirculating pump. ordrng 1 W11542867 (Recirculating pump)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Georgetown, TX 78626
Maurice R
Job Details: 11/01/2022
Arrived onsite for washer not finishing a cycle. On inspection found 2 errors F8e1 f0e5 f0e2. Ran diagnostics mode and the cold water inlet was slowly filling the unit. Hot water filled the unit as designed. Installed the cold water inlet valve and retested the unit. The unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Kimo
Job Details: 11/01/2022
Arrived onsite for a range oven that has a broken control panel. Upon arrival cx demonstrated to me how he unit would scroll though its operating/function on its own. Which tells me that the console is defective. I replace the console and tested unit n found unit operating as designed. Cx will connect unit to her WiFi.. job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Liberty Hill, TX 78642
Lou
Job Details: 11/01/2022
"Arrived on site to inspect dryer not drying the clothing. Upon further inspection, the customer advised that they are having to dry the clothing at least three times just to get the clothing dried. Using my vent test kit, I tested the unit in the Air Fluff mode and the first two tests failed (photos). I demonstrated for the customer and again the test failed showing poor airflow. I tested the unit with heat and found the unit element illuminating in the back left corner vent. I found the vent tube at the back l f the unit is the correct firm tubing that the manufacturer recommends. I recommended that the customer have the vents checked/cleaned and also checked the venting that goes up to the roof or the rot he side of the house. I referred the customer to pages 17 & 18 of the installation manual regarding vent lengths and number of elbows. No lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Cedar Park, TX 78613
Paul
Job Details: 11/01/2022
Arrived onsite for a microwave/oven combo to replace the previous diagnosed parts. I replaced the main control and set the offset in the UI back to 0. I tested the oven and after preheat I found the oven cycling between 335-365 degrees while set at 350 degrees. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KUWL214KSB
Near Dripping Springs, TX 78620
Luis
Job Details: 11/01/2022
"Arrived on site for unit not powering on. Diagnosed loose connection to display,reconnected harness powered unit on."
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Belton, TX 76513
David Z
Job Details: 11/01/2022
Arrived on site to install new sump and motor assembly diagnosed on previous visit. Installed new sump and motor and tested unit. Verified with customer present that unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Kyle, TX 78640
Kevin
Job Details: 11/01/2022
"Arrived on site and inspected washer and found safe error code for high water temperature during Rinse cycle. Found Hot and cold water were swapped. Corrected this and washer is now working properly. Also found apartment resident has a very unbalanced load in the washer. They are not home to explain why this is important. Spoke with apartment maintenance and they will attempt to pass on to apartment tenant correct loading, job complete"
We serviced a
KITCHENAID COOKTOP
Model KECD806RSS04
Near Lakeway, TX 78734
Vincent
Job Details: 11/01/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was the triple burner is staying stuck on high on all positions. Tested unit and found the infinite switch for the FL is bad and will need to be replaced ordrng 1 WP8286070 (Lf infinte switch)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Killeen, TX 76549
David Z
Job Details: 11/01/2022
"Arrived on site to diagnose range that is heating the oven when plugged in. Examined unit and found the broil element is generating heat even when it's not fully powered. Found element is grounding to chassis, and is heating even with 120v. I also found the front right element switch (orange) is scorched and needs to be replaced as well. W14RSZ1WPL1 autho. Ordered parts. ; ordrng 1 W10856603 (Broil element) and 1 WP3149400 (Infinite switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Leander, TX 78641
Kimo
Job Details: 11/01/2022
Arrived onsite for a refrigerator that is not cooling and a clicking noise coming for the unit. Upon arrival I Inspected the evap and found none frost pattern developing. The evap fan was running. I check the compressor and found that the stat device wa cycling on and off Rapidly. I tested unit with known good start device And found that the unit began to run I monitored the evaporator and found a nice frost pattern developing in the unit continue to run. ordrng 1 WPW10448874 (Start device) and 1 W11179313 (Cap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/01/2022
"Arrived on site and inspected dishwasher, Found copper grommets on heating element. Water has been leaking through this and caused damage to floor under dishwasher. Heating element will need to be replaced, will also bring back new insulation and control board. ordrng 1 W11410066 (Control) and 1 W11573704 (Shield) and 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEW
Near Georgetown, TX 78633
Lou
Job Details: 11/01/2022
"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker in the on position and only 3 cubes in the bin. Using my jumper wire, I tested the ice maker from points T to H and it failed. I tested the fill tube and it too failed. I am ordering the ice maker and scheduled return service ordrng 1 WPW10190981 (Ice maker) and 1 CNOTE (SCHEDULE AFTER 1PM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Wesley
Job Details: 11/01/2022
Arrived onsite for a freezer door dent replaced stainless freezer door to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details: 11/01/2022
"Arrived on site to install previously diagnosed oven bottom, installed bottom, unit has no more missing parts and is functioning properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78750
Vincent
Job Details: 11/01/2022
"Arrived on site to install parts for refrigerator ordered by previous tech. After disassembling I found further damage on door hinge, the square guide for door switch cam was striped. Will have to order hinge and bushing and return with all parts previously ordered. ordrng 1 WPW10485980 (Door hinge) and 1 WPW10485980 (WPW10485980) and 1 WP2316859 (Bushing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Austin, TX 78759
Luis
Job Details: 11/01/2022
"Arrived on site. Diagnosed a defective compressor,ordering new compressor job will need 2 hrs; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11559685 (Tray drip) and 1 Lockringkit (Lockring kit) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrey
Job Details: 11/01/2022
"Arrived on site to test unit for water leak, ran diagnostics cycle and could not detect any leaks, customer stated that it happened in the middle of cycle, put unit into normal wash, after 15 minutes notice pooling up in compressed joint, it being absorbed by the insulation and then started to drip from it, will need a tub to fix leak, ordering tub, ; ordrng 1 W11409866 (Tub)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Andrew
Job Details: 11/01/2022
Arrived on site to test unit for not responding. Verified voltage to control but not responding. Recommend replacing control. ordrng 1 W11170317 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78628
Paul
Job Details: 11/01/2022
Arrived onsite for a refrigerator that is frosting in the FC. I found the FC gasket not sealing at the bottom of the door because the door is bowed up and not allowing the gasket to meet the chassis correctly. Pics are in SD Mobile. The door will need to be replaced. Ordering 12977880SQ door; ordrng 1 12977880SQ (Door-Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Cliff
Job Details: 11/01/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and it will need to be replaced with drier to complete repairs. . R600 unit.; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Uv drier) and 1 R600 (R600)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Scott
Job Details: 11/01/2022
"Sent wrong part ,reordering correct . ordrng 1 W11569112 (Dispenser ,)"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near The Hills, TX 78738
Scott
Job Details: 11/01/2022
Arrived on site for rear burners running too hot Tested burners and found element would cycle normal for a few cycles but then stayed on and wouldnt cycle off . Ordering rear burners and switches. Call to set return ; ordrng 1 W10275048 (Right rear element) and 1 W10437092 (Right rear switch)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elgin, TX 78621
Matthew
Job Details: 11/01/2022
"Arrived onsite for washer making loud noise. Upon arrival inspected unit. Ran unit in auto test and noise was apparent. Inspected underneath unit and found cabinet and motor components saturated in oil. Gearcase was leaking oil. Rotor and stator are scraping. Removed washplate nut for inspection and found threading stripped but drive shaft, washplate is also rusted. Will need complete rebuild. Ordering Gearcase, rotor, stator, slider, washplate , rotor bolt, washplate bolt, washplate, clutch , and spanner nut. Will need AUTHO. ; ordrng 1 W10754448 (Clutch) and 1 W10752189 (Rotor screw) and 1 W10909670 (Spanner) and 1 W10752187 (Washplate bolt) and 1 W10754158 (Stator) and 1 W10775188 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Scott
Job Details: 11/01/2022
"Arrived on site for oven knobs flashing . Unit is not letting me into diagnostics. Non responsive ,can turn on oven lights but cant turn off unless flipping breaker . Top burners are normal. . Checked connections at control . Ordering UIs ,latches ,proper and control and expansion control. No gas leaks detected at time of service. ; ordrng 2 W11492302 (Ui conrtol)s and 1 W11317945 (Contol expan) and 2 W10622170 (Probe)s and 2 W10830016 (Latch)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78753
Joe Z
Job Details: 11/01/2022
Arrived onsite for unit leaking water. Upon arrival test and inspected unit. During fill found water leaking from sump. Provided pic of the area on SD. Need to order Sump and motor W11416363. ; ordrng 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2022
"Arrived on site to inspect washer gasket damage. Upon further inspection, I found the bellow twisted on the left side. I removed the top panel and found the left drum spring missing and the right spring barely hanging on. I was able to get the right drum spring adjusted. I pulled the unit out and removed the back panel and found the spring hook had broken off the spring (photo). I inspected the components under the drum and didnt see any other damage except maybe the back left shock. I am unable to test the unit at this time due to its status. I am ordering the drum springs and will return with all prescreened parts. Unit left unplugged for safety, the top panel sitting to the left of the unit and panel screws taped to the dispenser. No water leaks observed during service.; ordrng 2 W11314394 (Drum spring)s"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Pflugerville, TX 78660
Joe Z
Job Details: 11/01/2022
"Arrived onsite to install previously ordered parts. Replaced element W11259508, and switch W11259362. Test unit and right front burner still not operating. Called techline for assistance.After series of test. Getting 120 from red wire at switch, but There is no voltage from black wire at switch. Tech recommended replacement of Main harness W11110552 SR#7734948355. Ordering main harness W11110552. ; ordrng 1 W11110552 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
Kimo
Job Details: 11/01/2022
Arrived on site for dishwasher with no power upon arrival I checked the circuit breaker and found that it was not tripped and then checked for power at the junction box found good power there then I gained access to the control And tested for power there I found 120vac
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ
Near Kyle, TX 78640
Kevin
Job Details: 11/01/2022
"Arrived on site and inspected washer, found cold valve is cross threaded, lights on control are dimming, agitator is not moving with gearcase. Gearcase is also leaking oil. Washer will need a complete rebuild. ; ordrng 1 WP3951744 (Agitator) and 1 WP389140 (Block) and 1 W10780045 (Suspension) and 1 W10671327 (Control) and 1 WPW10683603 (Valve)"
We serviced a
KITCHENAID OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Lou
Job Details: 11/01/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank and the breaker turned on. Customer advised they had recently had a surge and later the unit stopped working. Cycled power and tested the thermal fuse and found it bad. Removed and replaced the fuse and placed the unit in diagnostics and mound error code F1E0. Cleared the code and tested and unit is operating as designed. The sound indicator on the control panel is not functioning and customer advised that they dont recall it ever working. I recommended using the unit a few times and monitor operation and if it failed to contact our office and schedule service as the unit might possibly need the control. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFC150MLAB0
Near Taylor, TX 76574
Cliff
Job Details: 11/01/2022
Arrived on site to diagnose a range that is not baking properly. Found main control shorted and repairs were approved by warranty. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Andrey
Job Details: 11/01/2022
"Arrived on site to replace previously diagnosed auger and ice maker, found that the parts are not needed and issue is that the FC door harness is broken, will need to replace door to fix issue,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
David S
Job Details: 11/01/2022
Arrived on site for the fridge icemaker not cycling. I inspected the unit and work area. I found the harness at the freezer door starting to separate. I talked to the customer about the harness.
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near Austin, TX 78750
Vincent
Job Details: 11/01/2022
Arrived on site to install previously diagnosed parts. Installed new handle caps and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
MAYTAG DRYER
Model MGDC415EW0
Near Austin, TX 78731
David S
Job Details: 11/01/2022
"Arrived on site for Maytag dryer making a screeching noise. I inspected the unit and work area. I gained access to the interior cabinet and found one of the guide wheels seized. I installed the kit and reassembled the unit. I let the unit run for several minuets and found it working as designed with no abnormal noise.
We serviced a
KENMORE DRYER
Model 110.7783279
Near Austin, TX 78704
Wesley
Job Details: 11/01/2022
Arrived onsite for dryer running and heating but not tumbling. Found belt had torn. Repaired by replacing the belt and pulley using the repair kit.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Joe Z
Job Details: 11/01/2022
Arrived onsite to install previously ordered parts. When removing rear panel found control
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSP
Near Austin, TX 78757
Wesley
Job Details: 11/01/2022
Arrived onsite and found mullion would need to be replaced to repair failed closing mechanism. Repaired unit
We serviced a
GE WASHER
Model WSSH300G1WW
Near Austin, TX 78723
Joe Z
Job Details: 11/01/2022
Arrived onsite to install previously ordered parts. Replaced fill valve. Test unit and unit is operating as designed. No leaks present at this time. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Vincent
Job Details: 11/01/2022
"Arrived on site for washer, inspected unit and work area. CX complaint after power outage unit stoped working. I tested unit and was not responding. I tried to enter diagnostics and it worked, no stored error codes. I tested all feedback buttons from console and pass. Ran a diagnostics cycle and passed. Unit is operating as designed at this time. I explained to CX if it happens again we will have to replace the console. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Austin, TX 78746
Luis
Job Details: 11/01/2022
"Arrived on site for no,cool. Removed fresh food evaporator cover,found oil on foam insulation and hard bend on cap tube,slightly adjusted cap tube and found leak inside of liner cabinet took pictures called tech support sent pictures to tech support per tech support
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Austin, TX 78704
Leonardo
Job Details: 11/01/2022
Arrived on site to test unit for unit turning off or stopping. Test unit and found broken console and bad control board. Will need to replace both
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Georgetown, TX 78628
Gerry C
Job Details: 11/01/2022
"MSS25N4MKZ01 Arrived to inspect no cool. I found the compressor would attempt to start, but it would trip the start device until it cooled. I tested the compressor windings and found the start and run to N vs start to run was within .2 ohms. The original capacitor tested at 7.48?F, vs the listed 12?F on the capacitor. I tested a new capacitor and the unit would then start, but draw 12 amps until it cycled off. Testing a replacement start device and the capacitor allowed the unit to start and run as expected and after 5 minutes, amp draw on the unit with internal temperatures in the mid 60s was 1.37 amps and steadily declined. Operational test good, no leaks observed bserved during service.
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near New Braunfels, TX 78132
Andrey
Job Details: 11/01/2022
"Arrived on site to test unit for not draining, tested unit found drum full of water, attempted to activate drain pump with no success, removed water from drum and found metal fragments in stuck in drain pump causing it to short out, replaced pump rand diagnostics cycle, all components are now functioning properly, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBCBB
Near Temple, TX 76502
David Z
Job Details: 11/01/2022
"Arrived on site to diagnose refrigerator that is not making any ice. Examined unit and attempted to cycle icemaker. Could not get a response from icemaker, indicating failure. Replaced icemaker and verified it cycled immediately. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Kyle, TX 78640
Kevin
Job Details: 11/01/2022
"Arrived on site and found saved error codes F0E5, F7E5 ran all functions in manual and found bearing noise during agitation and spin, Inspected gear case and found it has failed, took pictures. Attempted to remove wash plate and it will not separate entire washer will need to be rebuilt . Customer will contact the office if they wish to continue, job complete"
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2022
"Arrived on site to insect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. I removed the toeplate and inspected the main control and found the service LED solid on. I cycled power to the unit and once plugged back in, the unit came on. I placed the unit in diagnostics and tested the components and the unit is operating as designed. I pulled the unit out of its space and inspected for any water leaks, especially around the element nuts and harness, and found none. I found some spillage at the water inlet cup, but nothing that would cause the control to trip. I recommended the customer monitor the unit and if it fails again to call it in for service. No water leaks observed during service, job completed. I did recommend to the customer that if the unit failed again to not cycle power before calling in for service."
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Bee Cave, TX 78738
Scott
Job Details: 11/01/2022
Arrived on site for dryer not starting or heating . Unit started like normal. Dryer is heating as well. Couldnt duplicate any errors.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Austin, TX 78731
David S
Job Details: 11/01/2022
"Arrived on site for whirlpool fridge not cooling. I inspected the unit and work area. I found the fridge at 50 degrees. I found the fridge evaporator full of ice. I also found the freezer door gasket not sealing letting frost build up. The pantry UI was not coming on. I tested voltage to the pantry UI and found good voltage being sent, indicating a bad pantry UI. I tested the rc evaporator thermistor and found it out of range. Given the ice build up the unit will need a new drip pan. pantry UI, freezer gasket, rc evaporator motor, support and drip pan. I also informed the customer about a possible sealed system leak happening because of how large the ice build up is.