Service History 59 - Appliance Express

We serviced a

KITCHENAID VENTHOOD

Model UXB1170KYS

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of control being loose. Found loose screws that attach control to the control housing. I tightend the screws, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78681

Andrew R

Job Details: 02/03/2025

Arrived onsite for unit not draining water. I found the harness to be showing open line to the drain pump. I checked the drain pump and it's showing continuity and the ohms are reading at 19.9ohms. Drain pump is good but the lower harness will need replacement. I drained the basket water out in meantime. Ordering W11643701 harness lower. Office to RS as it is PSP.; ordrng 1 W11643701 (Harness lower)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, TX 76657

Jonathan M

Job Details: 02/03/2025

"Arrived on site for a washing machine that is not starting cycles again. Inspected unit and work area. Upon entry, I found the unit full of water and not draining. I gained access underneath and found one of the wires split going to the drain pump again, but in a different location. I went ahead and replaced the wire harness and tested the unit. I found the unit working and operating as designed. I called Whirlpool Techline and spoke to Drew SR# 7740876724. He advised that he noted the file and the unit is working and operating as designed. Call complete. W11643701."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm11

Near Austin, TX 78735

Luis

Job Details: 02/03/2025

Arrived on site for no cool. Removed evaporator cover frost only forming on inlet of evaporator ordering a new compressor and evaporator. ; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 Wpw10143759 (Drier) and 1 w11506635 (Access valve) and 1 W11506620 (Coupler) and 1 W11504449 (Coupler) and 1 W11504419 (Coupler) and 1 W11504434 (Coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Georgetown, TX 78628

Wesley

Job Details: 02/03/2025

Arrived onsite and found unit operating with failed lighting. Replaced all LED modules using the procedure outlined in W11683242 SP W11606409. All checks good. Unit is now operating as designed. W11632139 x4

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near New Braunfels, TX 78130

Andrew

Job Details: 02/03/2025

"Arrived on site and replaced previously diagnosed filter housing(W11162042), reservoir(W11566768) and valve(W11645245) from truck stock. Unit is now working as designed. Advised customer if doors not being opening throughout the day to turn temp up to prevent reservoir from freezing. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Salado, TX 76571

Robert

Job Details: 02/03/2025

MVW6500MW0 Arrived on site for a washer not spinning water out of clothes. This is my third visit for same issue i ran diagnostic no error codes product works as it's designed no water leaks visible from main water supply. Other techs have been out to clients home for the same issue. I'm not sure what we can do when we tried everything already no parts have been installed today. Job complete thank you.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of sparking sound. I tested unit multiple times, unit tested good. Instructed customer take video if it happens again."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, TX 78739

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for F8E4 error code. Upon arrival found F8E4 float switch open error code flashing. Inspected drain pan and found float switch wire has been disconnected. Reconnected and secured, ran a diagnostic cycle and found an active leak form at the OWI sensor. Found it cross threaded and loose. Reinstalled OWI sensor properly, leak has been eliminated. All other components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Austin, TX 78737

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts, after replacing, I tested unit, unit tested good. Parts used wpw10352973, wp8183270, wpw10208415, wpw10208398"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, TX 78730

Joe Z

Job Details: 02/03/2025

"Arrived on site for door does not close correctly and light stays on. Upon arrival, customer states that it is the small oven door and demonstrated issues. Inspected door and found right hinge has failed. Inspected left hinge and found could also fail soon. Replaced left hinge W11643896 and right hinge W11643900. Test unit and door now closed correctly and light stays off. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78703

Luis

Job Details: 02/03/2025

"Arrived on site for water dispenser issues. Per customer water would stop then start working again,diagnosed a frozen water tank due to air seeping between fan scroll and air tower,added sealer between gaps,ran fan motor air no longer seeping through tested water dispenser unit working as designed. 212643"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76504

Jonathan M

Job Details: 02/03/2025

Arrived on site for a washing machine that had a pillow get underneath the agitator. Inspected unit and work area. The customer advised that the issue was not with the agitator but with the plastic 'O ring' on top of her tub. She advised that a pillow got stuck underneath that and completely shredded it. I did confirm the customer's complaint and found the issue with the tub ring. Ordering the top ring and the office will need to contact the customer about a return date when parts are available. No parts were installed. ; ordrng 1 W11513258 (Tub ring)

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Georgetown, TX 78628

Daniel A

Job Details: 02/03/2025

Arrived on site to inspect cooktop with orange flame. Upon further inspection the customer stated that for 4 days they noticed the tips of the flame were orange but since has gone back to normal. The customer stated that it happened when the weather was very humid and raining. I checked the unit and found that all components are operating as designed and no issues could be found. The customer also has a humidifier in the home which can also contribute to orange flame color. No gas leaks observed during service. No parts installed

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Austin, TX 78759

Miguel

Job Details: 02/03/2025

Arrived on site for center burner turning off when on simmer. Tested and found no simmer flame at all. Removed burner head. Found simmer orifice was clogged. Cleared and verified operarion. Unit now working g as designed. Call complete. 162.36 Auth code: V3K3KW

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78757

Scott

Job Details: 02/03/2025

Arrived on site for lower spary arm . Found spray arm off and melted . Replaced spray arm . Ran diagnostics no error codes . Unit passed test wash . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, TX 78633

Tyler

Job Details: 02/03/2025

"A44ived on sit2 for refrigerator over freezing in rc but not cooling well in fc on arrival confirmed issue and found rc 3vqp had darmstadt issue forming but the thermistor was registering it was at 38 degr3ees. Replaced w11610999 rc cover and instru ted custo er to give e u it 24 hrs to stablize temps. P5-1&2 10k, p5-3&4 7.7k, p8-1&2 15.3k, p8-3&4 10.4k. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Salado, TX 76571

Robert

Job Details: 02/03/2025

WFW560CHW4 Arrived on site for a washer leaking water. On arrival client stated only when they used CLEAN WASHER that's when it would leak water. Took apart washer and i found filter full of dog hair and other items I cleaned and ran diagnostic product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL OVEN

Model JMC2430LL00

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts. TM and I replaced the hinges and tested the unit, unit tested good. We did find the cabinet itself isn't completely level and slanting slightly forward, but the unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Austin, TX 78732

Joe Z

Job Details: 02/03/2025

"Arrived on site to install previously ordered parts. Replaced badge W10839793, outer door W11600222, and inner door W11617223. Having same issue. Contacted Techline and spoke with Glen. Checked unit of installed correctly and found bottom left corner is not flush and secured to cabinet. All other corners of unit are flush, but not secured to cabinet. Customer will need unit reinstalled and all 4 corners flush and secured to cabinet with correct hardware. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Austin, TX 78738

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of fabric softener not dispensing all the way. Spoke with DW, I cut a slit in the dispensing where the softener cap sits to allow better flow and instructed customer to dilute the fabric softener 50/50 with water. No charge to customer. Customer not home to sign."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, TX 78704

James K

Job Details: 02/03/2025

"MVW5430MW1 Arrived on site for lid lock flashing. Upon arrival, checked error and found f9E1 no drain and F5E3 door not unlocking. Cleared codes. Continued to run diagnostics and did not drain on test 2. Proceeded to inspect lower harness and found severed wire to the pump. Proceeded to replace W11643701 lower harness. Powered unit back on and got it to drain on diagnostics. Continued to check the spin test and found unit not latching to strike. Proceeded to replace W11627413 control and W11670519 latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water present at this time."

We serviced a

WHIRLPOOL WASHER

Model mvw4505mw1

Near Austin, TX 78759

Miguel

Job Details: 02/03/2025

"Arrived on site for washer not draining. Tub still has water. Showing f3e2. Customer had unplugged, verified pressure hose was good. Inspected and found wiring to drain pump is open. Replaced wire harness. Found relay for drain pump is still active. Will not reset. Still showing f3e2. Replaced control. Verified operation. Call complete. W11643701"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Braunfels, TX 78130

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for not working properly, tested unit found drain pump activating randomly, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11603810"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, TX 78653

Leonardo

Job Details: 02/03/2025

"Arrived on site to test unit for unit not washing correctly. Test unit and found no error codes. Ran unit through test cycle and unit not draining on it own but it will drain when you hit cancel. Found bad control board, replaced board test unit and unit test good job complete. W11087226"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Daniel A

Job Details: 02/03/2025

"Arrived on site to inspect dishwasher, making loud squeezing nosies during operation. Upon further inspection, I found that diverter dishwasher worn and rubbing against the cover, which was causing it to make the noise. I am ordering the diverter disk W11662107 and cover W11679656. Office to schedule return service. No water leaks were observed during service.; ordrng 1 W11662107 (Diverter disk) and 1 W11679656 (Cover)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Kyle, TX 78640

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for vent not venting correctly. Test unit and found vent are good unit working as designed job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB10

Near Austin, TX 78723

Luis

Job Details: 02/03/2025

"Arrived on site for loud noise. Removed evaporator cover found ice around fan blade due to water leaking from fill tube during fill cycle. Removed ice around fan blade,added extension to fill tube ran icemaker fill passed no leaks,reassembled unit noise no longer present. Adjusted fresh food temp to prevent water line from freezing tested dispenser unit working as designed. Wpw104966749"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Manchaca, TX 78652

Tim M

Job Details: 02/03/2025

"Arrived on site to install previously diagnosed part. Upon arrival no answer at the door. Attempted to enter with code provided, electric Yale door lock battery has died and will not allow entrance. Informed maintenance and leasing office batteries will need to be replaced. No parts installed, rescheduled for 02/10.; schdld next appmnt for 2/10 MON !"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Blanco, TX 78606

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for simmer flames to high. Adjusted flames to recommended. Unit now working as designed. Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Leander, TX 78641

Daniel A

Job Details: 02/03/2025

"Arrived on site to inspect dishwasher, not starting cycle and displaying error code. F7E2. Upon further inspection, I gained access to the motor and found that it was slightly seized, which was preventing it from running. I was able to turn the motor by hand so that it would spin freely for a temporary fix until we could return and replace the motor. I ran a test, and the machine and no error codes presented howver the motor will still need to be replaced since i found signs of rust on the shaft. No water leaks observed during service. I am ordering the motor assembly W11460946.iam scheduling for 2/7; ordrng 1 W11460946 (Motor assembley)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, TX 78641

Scott

Job Details: 02/03/2025

"Arrived on site for metal scraping noise . Ran diagnostics no error codes . Test wash passed . Could only duplicate noise when shifting the basket assembly . When taking top off to replace suspension rods found source of the noise to be the red clip from wire harnes wasn't attached to tub and rubbing on side of cabinet. Secured clip and sound is no longer present. No parts installed , no water leaks detected at time of service. Job complete ."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Andice, TX 78628

Daniel A

Job Details: 02/03/2025

"Arrived on site to inpsect broken microwave broil element support. Upon further inspection, I found that the support to hold the element had broken from use. I replaced the support and the customer pointed out that they tried to access it by removing the screws on the front but inadvertently caused the left switch to fall inside the cavity. I was able to retrieve the switch assembly and rescue the screws. Now, the microwave is operating as designed. W11724411"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Marble Falls, TX 78654

Lou

Job Details: 02/03/2025

"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the back left and front right burners caps were not seated properly and the center burner outer flame would not come on. After further inspection, I found the center burner orifices not installed properly and the mounting screw would not secure in the stud due to the stud not threaded properly. I attempted to correct the stud and found the mounting screw would not fully seat. I switched the orifices and retested and adjusted the flames on all burners and the unit is operating as designed except the center burner head is not secured/grounded properly. I am ordering the center orifice holder, burner head and mounting screws, along with CNOTE-LSO FOR TRAINING and scheduled return service for 02/10/25 (KC). No gas leaks detected during service. ; ordrng 1 W10836409 (Center burner head) and 1 WPW10639175 (Center orifice holder) and 2 W11226732 (Screw)s and 1 CNOTE (LSO FOR TRAINING)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Austin, TX 78727

Scott

Job Details: 02/03/2025

"Arrived on site for temps above avg . No frost build up on evap. Fans are working . Weak frost on evap. Compressor pulling 3amps . Ordering Compressor, evap, nitrogen ,service port , r600 kit uv drier . Weight 2hrs . No water leaks detected at time of service, no parts installed . Call to set return ; ordrng 1 W11736670 (Compressor) and 1 W11566897 (Evap) and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs, tckt not sent, faulty send-to target"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Wimberley, TX 78676

Andrew

Job Details: 02/03/2025

Arrived on site and replaced door(LW11202402). Needing 5/16 to 1/4 water line couplings. Turned water off to prevent accidentally flooding. Office to reschedule. ; ordrng 2 WP4373559 (5/16' to 1/4')s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RZ00

Near Cedar Creek, TX 78612

James K

Job Details: 02/03/2025

"WRMF3636RZ00 Arrived on site for left door not closing properly. Upon arrival, found top middle weatherstrip rubbing on the top latch. Upon closer inspection of the hinges, found left door cam riser out of place, causing left door to left about half an inch. Proceeded correct insert placement of the cam riser to the correct slot. Re tested door opening/closing and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Killeen, TX 76542

Robert

Job Details: 02/03/2025

"WTW6120HW0 Arrived on site from previous visit to install parts. I installed actuator ,belt,splutch, gearcase, screw, and wash plate I calibrated and tested product works as it's designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Cedar Creek, TX 78612

James K

Job Details: 02/03/2025

"WFC150M0JS0 Arrived on site for LF burner not working. Upon arrival, customer stated cooktop supports is not allowing cooktop to stay open, LF burner not working and oven controls flashing an error code. Inspected error code and found F3E0 control failure. Continued to repair cooktop support by replacing WP3195812 support (2). Issue fixed. Moved onto to properly seat coop terminal to the switch and now thats working. Ordering W11594224 control. Customer agreed to reschedule Feb 10; schdld next appmnt for 2/10 MON !"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Austin, TX 78731

Joe Z

Job Details: 02/03/2025

"Arrived on site to install previously ordered parts. Upon arrival, I received 2 diverter disks. I needed 1 diverter disk and one diverter cover. Ordering diverter cover. Contacted Techline to see if there any other recommended parts. Spoke with Rob. Explained issues and let him know that sump and motor has already been replaced but same sound is present. I sent in requested video of sound. Tech Does not recommend anything else at this time besides disc and cover. SR# 7740871793. Office to reschedule ; ordrng 1 W11679656 (Diverter cover)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78757

Scott

Job Details: 02/03/2025

"Apt 333 Arrived on site for not heating and making loud noise . Getting correct voltage at terminal block . Ran temp and air flow checks . Found air flow restrictions. Unit is making a lot of vibrating noise . Cleaned alot of pet hair and lint out . Also signs of having a lot of moisture buildup . Ordering sound pads . And repair kit , motor and blower . Return set for 2/10; ordrng 1 W11364931 (Motor) and 1 4392067 (Repair kit) and 1 Soundpads6 and 1 WP697772 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78704

Luis

Job Details: 02/03/2025

"Arrived on site for no ice and ice dispenser not running. Removed kickplate found broken wires at door hinge,repaired all wires by soldering and heat shrinking wires,wrapped harness wires rerouted wires reinstalled kick plate checked door operation good,ran icemkaer test passed tested auger motor passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bastrop, TX 78602

Matthew

Job Details: 02/03/2025

Arrived onsite for fridge door opening to far. Upon arrival called customer for access customer informed us she does not live in Texas but in Arizona. No parts used job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYH6

Near Austin, TX 78745

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for unit not draining. Test unit and found disposal had knock out still installed not allowing dishwasher to drain. Removed knock out test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, TX 78748

Tim M

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts. Tested unit, suspension is extremely bouncy. Ran a diagnostic cycle, no abnormal noises from the gear case. Will only need to replace suspension and spaner nut. Replaced suspension (W11130362) and spaner nut (W11551646), tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Blanco, TX 78606

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for not draining. Found standing water in unit. Drain pump engaging but seized. Replaced pump(W11399437) and completed diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Smithville, TX 78957

James K

Job Details: 02/03/2025

"KRFF507HPS03 Arrived on site for veggie drawer not sliding. Upon arrival, found middle shelf assembly to be collapsed and not inserted properly causing the drawers to be stuck. Corrected all shelving units and re tested. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Georgetown, TX 78628

Wesley

Job Details: 02/03/2025

Arrived onsite for no power to unit at move in. Customer found unit breaker was off and experienced no problems after the breaker was turned on. Inspected unit and found all working as designed. No parts

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Georgetown, TX 78628

Wesley

Job Details: 02/03/2025

Arrived onsite for display unresponsive transitioning from bake to broil and occasionally display goes blank for 10 seconds and then c9mes back on while in standby. and found with one communication error f6E1. Cleared code and advised customer on findings. Ordering console due to repeat console glitching symtpoms. Office to reschedule. PSP item; ordrng 1 W11400283 (Console)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Belton, TX 76513

Jonathan M

Job Details: 02/03/2025

"Arrive downside for a dishwasher that is leaking during operation. Inspected unit and work area. The customer advised that the unit seems to leak from the door on the right hand side. I ran the unit through an auto. Test and found oversuidzing inside of the dishwasher, but found water leaking from the top right hand side of the door gasket. Ordering the door gasket and rescheduled the customer to 2/7. No parts were installed. ; ordrng 1 W11483553 (Door gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78753

David Z

Job Details: 02/03/2025

Arrived on site to diagnose washer not locking when cycle is started. Examined latch and found pieces broken and sitting inside the opening. M/S provided are not for this unit at this property. Updated model and serial. Ordering proper latch. Return visit set for 2/7; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Leander, TX 78641

Scott

Job Details: 02/03/2025

"Arrived on site formdishwasher not washing dishes properly . Ran diagnostics. Got 5-4,6-1, 2-1, error codes . Found nomwater getting into unit . Float on water level switch was stuck in the up position. Switch checked normal. Fixed issue with float bye cleaning under it . Wash motor has been running dry . Upper spray arm is not getting enough pressure to turn . Ordering sump and motor . No parts installed today . No water leaks detected at time of service ; ordrng 1 WPW10591570 (Sump and motor)"

We serviced a

JENN-AIR OVEN

Model JGRP548HL05

Near Austin, TX 78704

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for right side oven turning yellow when heating. Put unit on test mode no error codes found. Turned oven on to 350? and with in 5 minutes the unit starting blinking the yellow light and stopped. Found unit blinking 3-3. Replaced user interface test unit again by pre heating right oven to 350? and unit or reheated correctly job complete. W11492275

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/03/2025

"Arrived on site to inspect refrigerator lights not working in the freezer section. Upon further inspection, I found the top left module in the fresh foods (RC) section and the top right module in the freezer (FC) section were not illuminated. Per service pointer W11606409, I verified the model/serial numbers and the unit was manufactured in 2021. I removed and replaced the module kit of 12 modules and tested functions. Unit is operating as designed. No water leaks observed during service, job completed. W11683242"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78626

Andrew R

Job Details: 02/03/2025

Arrived onsite for fridge light not working. I found the door switch broken causing the light not to turn on. I replaced the door switch and unit is now lighting as designed. No leaks present. Call complete. Installed W11123941 RC SWITCH.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Meadowlakes, TX 78654

Lou

Job Details: 02/03/2025

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit tub full of water. I checked the disposal knockout plug and found it had not been removed. I removed the plug and pressed the cancel button on the control panel to turn the drain pump on and the unit drained the water. Tested the unit and it is operating as designed with no error codes. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Pflugerville, TX 78660

David Z

Job Details: 02/03/2025

"Arrived on site to dishwasher making loud noises / not moving much water when draining. Tested unit and confirmed noise. Removed drain pump and a piece of a plastic bottle cap ring came out. I replaced the drain pump and tested again. Found some rattling type noise still present, which I traced to the power cord box. Box cover screw was stuck 3/4 out and not tight. I tightened that and verified abnormal noises were gone and unit is working as designed. Parts used - W11412291."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT770PAYM2

Near New Braunfels, TX 78130

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for not working properly, tested unit found diverted in constant rotation, inspected and found it leaking, replaced sump and tested, unit is now running as designed no leaks detected job complete installed WPW10482482"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Burnet, TX 78611

Lou

Job Details: 02/03/2025

"Arrived on site to inspect range oven gasket. Upon further inspection, the customer pointed out that the door gasket is not attached on the sides. I advised the customer that is the way has been designed and is correct. I made sure all of the clips were secured/attached. No other issues with the unit, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, TX 76528

Jonathan M

Job Details: 02/03/2025

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit is working and operating as designed. Call complete. W11700250.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Killeen, TX 76542

Robert

Job Details: 02/03/2025

WED5100HC3 Arrived on site for a dryer making sounds. On arrival I found dryer working great no error codes no sounds one issue was dryer vent was bent out of shape pulled dryer away . I checked ventilation to dryer ventilation to home needs to be cleaned out as soon as possible. Product works as it's designed.

We serviced a

KITCHENAID OVEN

Model KEBS109ESS00

Near Dripping Springs, TX 78620

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for not reaching set temp. Upon arrival customer stated the temp inside the oven doesnt match the temps on the display. Customer is using a hanging thermometer. Advised customer that hanging thermometer are not recommended by the manufacturer due to slow temp readings. Started a bake cycle at 350? and monitored temps with a thermocouple. During preheat temps rose to 375?, then stabilized at 350? and cycled between 340?- 365?. Temps are within manufacturer spec. If the temps dont meet the needs of the customer, showed them how to calibrate the temps to cater towards their cooking style. Unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL OVEN

Model WFES3330RS0

Near Austin, TX 78744

Leonardo

Job Details: 02/03/2025

Arrived on site to install left and right trims on oven door. Installed both trims test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Bee Cave, TX 78738

Miguel

Job Details: 02/03/2025

"Arrived on site to empty apartment. Removed panels. Replaced support wheels, replaced pulley. Installed soind pad under motor. Found rear drum support panel was never secured from factory. Removed back panel and properly secured. Verified operarion. Call complete. 4392067"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78703

Joe Z

Job Details: 02/03/2025

"Arrived on site for makes constant noise. Even when not in use. Upon arrival, unit is unplugged. Restored power to unit. Drain pump operates continuously. Am able to get into diagnostics. Got error code F3-E1 pressure system fault. Inspected and test pressure hose and is good. Need to replace control. Replaced control W11603810. Test unit and is operating as designed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Austin, TX 78702

Leonardo

Job Details: 02/03/2025

Arrived on site to replace sump and motor. Replaced sump and motor test unit and no leaks present job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, TX 78724

Luis

Job Details: 02/03/2025

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water.w11700250"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, TX 78745

Luis

Job Details: 02/03/2025

"Arrived on site for water dispenser issues. Diagnosed frozen water lines in fresh food compartment, defrosted lines,adjusted lines and settings tested water dispenser unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS05

Near Austin, TX 78759

Luis

Job Details: 02/03/2025

"Arrived on site for noise complaint. Found noise from upper hinge area,installed new extension assembly,tested door operation noise no longer present. Wp2307857"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, TX 78132

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for not cooling. Found compressor not running on arrival. Found inverter blinking 4x(compressor failure) shut power of and allowed to reset. After 15mins compressor still not engaging. Replaced inverter with no improvement. Recommend compressor replacement. Needing 3 hrs on return visit and office to reschedule. ; ordrng 1 W11658617 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10739408 (Control)

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78732

Joe Z

Job Details: 02/03/2025

"Arrived on site for stopped making ice. Upon arrival, inspected unit. There is about 3 batches of ice that were made in a span of 4 hours. Found reservoir with no water. Ran diagnostics and all components passed test. Contacted SW for assistance. After series of test and inspection of evaporator. Found under side of evaporator covered in ice and a sheet of frost on evaporator plate. Temperature of evaporator plate is negative 5.8 degrees. Recommended returning with sealed system tech and the following parts to have on hand. Harness, coil solenoid, gas valve , and control. And 2 hour weigh time; ordrng 1 W11126268 (Harness) and 1 WPW10206473 (Solenoid) and 1 WP759113 (Gas valve) and 1 W11034363 (Control) and 1 2hrweigh (2 hr weigh)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near San Marcos, TX 78666

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for excessive shaking, tested unit found no stored error code, and all components activating properly, unit it is running properly, customer showed me the video of the shaking which to was well within norms, noticed that customer is over loading unit, advised customer to wash half of what she usually put in and monitor it at this time unit is running as designed no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Killeen, TX 76543

Robert

Job Details: 02/01/2025

WRX735SDHZ10 Arrived on site for a refrigerator with cooling issues. On arrival found PO on display cleared error code . Ran diagnostic everything seemed good further inspection found fc frozen uploaded photos. I removed all ice and tested again product works as it's designed no parts used no water leaks visible from main water supply. This will be second visit for same issue.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC1

Near San Marcos, TX 78666

Tim M

Job Details: 02/01/2025

"Arrived on site to test unit for leak. Upon arrival customer stated she noticed grout lines on her tile were getting wet at the end of a cycle. She moved the unit to the side and found a little puddle, 3 in diameter at the rear right section of the unit. Hasnt ran a cycle since. Inspected unit, found no obvious leak points. Ran a diagnostic cycle, all components are properly engaging. Filled unit with a high water level, about 3 above the bottom of the bellow. Manually mimicked cycle motions on the tub, could not spot any leaks. Double checked all hoses and connection points, no leaks detected. Issue could be an over sudsing issue. Suds may have been pushed out of the vent hose, evidence of suds on the bottom framing member. Advised customer to run another cycle, mid cycle inspect inside the tub and if too many suds are present, start using less soap. If leak reappears, touch and feel if it is soapy or just water. If leak gets any bigger contact office. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW2

Near Seguin, TX 78155

Andrey

Job Details: 02/01/2025

"Arrived on site to test unit for lid lock not working properly, tested unit found strike broken, replaced and tested, unit is now running as designed no leaks detected job complete installed W11513250"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Niederwald, TX 78640

Tim M

Job Details: 02/01/2025

"Arrived on site to test unit for ice buildup. Upon arrival customer presented issue, thin layer of ice is forming under the ice container. Per previous tech recommendation, replaced UI (W11387387) and tested, all components are properly engaging. Also found ice door gasket has deformed, flattened gasket and closed door to form the the ice maker assembly housing. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Killeen, TX 76549

Robert

Job Details: 02/01/2025

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival verified issue client flipped breaker back on i installed control board ,bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool Safety not in business on the weekends."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near New Braunfels, TX 78130

Leonardo

Job Details: 02/01/2025

Arrived on site to test unit for unit leaking. Pulled unit out and ran a test cycle and no leaks present at this time. Turned unit on to normal cycle for 30 minutes and no water at all. Cold not duplicated the problem job complete. No one here to sign.

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near New Braunfels, TX 78130

Andrey

Job Details: 02/01/2025

"Arrived on site to test unit for not working properly, customer stated that the unit is rattling alot, tested unit found loud noise coming from cam, inspected and found shift actuator not disengaging properly, replaced cam and shift actuator and tested unit is now running as designed no leaks detected job complete installedW11481722, W10721967"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near San Marcos, TX 78666

Andrew

Job Details: 02/01/2025

Arrived on site to test unit for not washing. Found motor as disconnected. Secured connection and completed diagnostics with no issues. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Andrew R

Job Details: 02/01/2025

Arrived onsite for F8E4 code present. I found excessive suds inside the tub. The suds are creating a waterway for the water to escape outside the unit and making the float switch come up. I advised customer to watch the suds inside the unit and customer stated they will use liquid detergent. Unit is operating as designed and i couldn't recreate a leak after 4 test cycles. No water leaks present. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Buda, TX 78610

Luis

Job Details: 02/01/2025

"Arrived in site. Found fresh food door raised causing noise from stress on cam and hinge pin,added grease to pin and inner side of cams,lowered door to prevent tension tested door operation"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Kyle, TX 78640

Tim M

Job Details: 02/01/2025

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, not heating. Unit is receiving proper voltage. Tested fuses and sensors, found high limit thermostat reading open. Replaced thermostat (279816) and tested unit, unit is now heating and is running as designed, job complete."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Harker Heights, TX 76548

Robert

Job Details: 02/01/2025

MHW6630HW0 Arrived on site for a washer leaking water. On arrival found small amount of water in the pedestal. Took apart washer found a little bit of water on left bottom side I cleaned out filter it hasn't been cleaned out for awhile. I replaced drawer because it has signs water leaking tested product working as its designed no water leaks visible from main water supply.

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Harker Heights, TX 76548

Robert

Job Details: 02/01/2025

MED6630HW0 Arrived on site for a dryer with drying issues. On arrival verified issue tested ventilation to home it was in bad condition causing dryer to over heat and turning off after a few minutes. Timed dry worked good but isn't good for the dryer when ventilation to home is in bad condition. Instructed client to clean vent to home ASAP no parts used thank you.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Round Rock, TX 78665

Andrew R

Job Details: 02/01/2025

Arrived onsite for dryer not starting. I found the vent to be clean but lint present on the connector from the dryer. I found the fuse to be open on continuity causing the dryer not to function. Customer will have vents cleaned and I replaced the fuse. Dryer is now operating as designed. Call complete. Installed WP3392519 thermal fuse.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Kyle, TX 78640

Luis

Job Details: 02/01/2025

"Arrived on site for no ice. Attempted reset and forced cycle icemaker not responding,removed icemaker from unit reinstalled icemaker ran through a cycle after multiple attempts ordering a new icemaker ; ordrng 1 W11546935 (Icemaker)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Seguin, TX 78155

Andrey

Job Details: 02/01/2025

"Arrived on site to replace previously diagnosed UI, replaced and advised customer to monitor, at this time unit it is running as designed job complete installed W11404239"

We serviced a

MAYTAG FREEZER

Model MZF34X20DW00

Near Pflugerville, TX 78660

Andrew R

Job Details: 02/01/2025

Arrived onsite for unit not cooling top of unit. I found the evaporator frosted on the top. Fan was running but I found the thermistor to be sitting loosely causing defrost not to complete. I defrosted the evaporator and fit the thermistor back into place. No errors were found indicating no failures are occurring. Unit is now operating as designed. No leaks present. Call complete. No parts installed.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Killeen, TX 76542

Robert

Job Details: 02/01/2025

F9E1 F0e1 MHW5630HC3 Arrived on site for a washer with draining issues. On arrival verified issue ran diagnostic and found error codes F9E1 AND F0E1 cleaned error codes. Took apart and found the filter full of animal hair uploaded photo and removed hair put back together and tested product works as it's designed no water leaks visible from main water supply no parts used.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Buda, TX 78610

Tim M

Job Details: 02/01/2025

"Arrived on site to test unit for not draining. Upon arrival customer stated she was washing a comforter and it would not drain the water during that cycle. Inspected harness, found drain pump wire broken. Repaired broken wire with a butt splice and secured harness to prevent future failure. Tested unit, unit is now draining. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Cedar Park, TX 78613

Andrew R

Job Details: 02/01/2025

Arrived onsite for dishwasher not going through cycles. I found a wash motor error present. I replaced the pump and motor and tested the unit. Unit is now functioning as designed and no leaks were sighted. Call complete. Installed W11613479 MOTOR & SUMP ASM.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Marcos, TX 78666

Andrew

Job Details: 02/01/2025

Arrived on site and replaced control(W11170319) and suspension(W10780045). Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near New Braunfels, TX 78132

Andrew

Job Details: 02/01/2025

Arrived on site to test unit for display issues. Replaced UI(WPW10660608) and unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/01/2025

Arrived on site to test unit for leak. Found unit tilted all the way back. When water fills tub ring is pulling away from softener dispenser causing water to leak. Leveled unit and completed diagnostics with no issues. Unit is now working as designed. No parts replaced. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW3

Near New Braunfels, TX 78132

Andrew

Job Details: 02/01/2025

Arrived on site to test unit for not drying properly. Ran unit and found burner cycling properly. Found no stored error codes. Advised customer of moisture syrup location and may not sense items properly if loads are too small or big. Advised customer on use of time dry. No parts replaced. Unit working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near New Braunfels, TX 78130

Andrey

Job Details: 02/01/2025

"Arrived on site to test unit for not draining, tested unit found broken harness and shorted latch, replaced water drained but pump not disengaging replaced control and tested unit is now running as designed no leaks detected job complete installed W11700916, W11633362, W11591637"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Lakeway, TX 78734

Luis

Job Details: 02/01/2025

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,ran icemaker test passed icemaker filled with water,tested dispenser passed. W11346622"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mustang Ridge, TX 78610

Tim M

Job Details: 02/01/2025

"Arrived on site to test unit for not tumbling. Upon arrival customer presented issue, when cycle is started you can hear a hum but motor does not spin. Started a cycle and manually spun the drum, motor engaged indicating a failed motor. Replaced motor (W11364931) and blower wheel (WP697772) and tested unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near New Braunfels, TX 78130

Andrew

Job Details: 02/01/2025

Arrived on site to test unit for noise. Verified with customer noise is both the ice maker and damper control. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10479155 (Damper control)