Service History 59

We serviced a
MAYTAG REFRIGERATOR
Model MTF1972HRB
Near Del Valle, TX 78617
Jacob
Job Details: 07/13/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Let unit run. Unit is working at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite for refrigerator not cooling in the FC. Upon inspection I found the FC at room temp and the RC at 37. I checked the thermistors in diagnostics and they both passed as well as both evap fans. I accessed the FC evaporator and checked resistance of the thermistor and it showed within range. I called techline and through troubleshooting tests we determined that the main control is not reading the FC thermistor correctly. SR#7731234798. I will need to order the main control and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11512425 (Main control) and 1 W11504919 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Leonardo
Job Details: 07/13/2021
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
"Arrived on site ,replaced control. Unit is still not starting . Double checked element , fuses and stats . All checked normal. Ordering console ,motor and belt switch . Call to set return ; ordrng 1 W10847984 (Belt switch) and 1 279787 (Motor) and 1 W11419056 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78749
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected washer and found actuator arm hes not in cam kit ring, per service pointer replaced actuator and ran a calibration cycle and washer is now operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
David S
Job Details: 07/13/2021
"Arrived on site for fridge leaking in the rc section and the freezer not cooling properly. I inspected the unit and work area. I inspected both evaporators, I found no ice build up on th rc evaporator. I found frost building up on the fc evap cover. I put the unit into diagnostics and ran test 38 and forced a defrost. It found the defrost heater coming on. I gained access to the back of the unit and I tested the thermistors for the fc evaporator and it was homing out around 25 degrees.I pulled the drain tube and found it clear of any debris. I found the drain tube not sealing against the cabinet. I used silicone to seal the drain tube. I gained access to the rc evaporator and steamed out the drain pan. I found the water not draining. I removed the drain pan and steamed out the drain direct in the cabinet and I found it still not draining. I tried to run a wire through both sides of the drain tube in the cabinet and found the line would not make it all the way through. I believe the cabinet insulation has collapsed causing the rc not to drain properly. I spoke to the customer about the drain tube and possibly needing a new UI to fix the freezer defrost issue.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Marion, TX 78124
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not illuminating bulb, upon inspection found a burn spot on cab, replaced bulb and no light was seen, ordering control and returning with housing. Office to reschedule ; ordrng 1 W10849829 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
Arrived onsite and replaced filter housing assembly for standing leak with or without the filter installed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Seguin, TX 78155
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was seized in the harvest position, tested unit through diagnostics and was finding voltage. Replaced icemaker and tested. Unit worked. Filled with no leaks. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near New Braunfels, TX 78130
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect microwave for sparking and condensation, upon inspection found the unit had some extra water build up on door, I found a spot with charred paint due to steam. Ordering touch up paint. Customer will speak to builder as well. Office to reschedule ; ordrng 1 72113 (tuchup) and 1 8212473 (tuchup)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78704
Jacob
Job Details: 07/13/2021
Arrived onsite for unit not dispensing water. Customer could not get the filter out of the unit. Was able to get it out but the filter put in wrong from the factory. Replaced water filter. Unit was having issues with dispensing water after already calling for water. Called tech line. Had me test the unit by taking out the filter to relieve pressure and then the water dispenser would work but only the one time and then it would stop dispensing because of the pressure from the water. Had me look at the Service pointer w11394954A. Said to order the Regulator w10786952 and 25ft plastic w10267701RP to help with the incoming pressure. Got sr#7731236920. Charged 52.00 for the filter. Office to reschedule ; ordrng 1 w10267701RP (tube-water) and 1 w10786952 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite for range with suspected gas leak. I used the provided digital gas leak detector and tested all burners. I tested the regulator as well but the leak detector did not detect a gas leak at this time. I let the unit sit for about an hour and checked again but could not find any leaks. I found the far right valve stem is slightly twisted so the off is slightly to the right of the indicator. If you turn the knob to OFF position it could potentially allow a very small amount of gas to leak but I tried to recreate and could not. I found a F1 Error stored in the unit. I followed the techsheet and advised that the control would need to be replaced to correct this F1 error. . ; ordrng 1 W11113908 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Leander, TX 78641
David S
Job Details: 07/13/2021
Arrived on site to install previous diagnosed parts. Upon arrival I went to work space and removed door skin and replaced control. I then gained access to the bottom of the unit and replaced the heating element. Placed the unit into diagnostics. Unit now running as designed. No leaks observed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Round Rock, TX 78681
Justin
Job Details: 07/13/2021
"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F2E1 for stuck key, F9E4 for lower spray arm error, and F5E1 for door stuck open. I ran a test cycle and it ran through as designed with no leaks. I found the lower spray arm rotating properly during the cycle and dispensing water. The customer stated it typically leaks a few hours into the heavy duty cycle. They also provided a video of the leak. I will be ordering a clear door to further diagnose the unit. Office to reschedule.; ordrng 1 ClearDWDoor (Clear DW Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Austin, TX 78758
David
Job Details: 07/13/2021
Arrived on site to install previously diagnosed harness to resolve freezer evaporator not defrosting. Replaced FC harness and retested. Unit is defrosting and working as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Leonardo
Job Details: 07/13/2021
Arrived on site to test unit for panel not sitting correctly on right side. Found broken spring ordering new clip office to reschedule. ; ordrng 2 W11318207 (Clip)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76549
Al
Job Details: 07/13/2021
Arrived on site and inspected dishwasher cleaning issues. Confirmed the complaint and found the top spray arm was clogged with food and debris preventing it from washing the top rack properly. I cleared the debris and discovered the connection to the drain pump was not connected properly. Corrected the issue and unit tested as designed. Job complete
We serviced a
KENMORE WASHER
Model 110.2613241
Near Austin, TX 78704
Jacob
Job Details: 07/13/2021
Arrived onsite for unit not starting a load. Tenant said that they have tried and said that it won?t fill with water. Looked at the water valve on the wall side and found that the cold water valve has been cut clean in the middle of the pipe. Let tenant know of the issue and called property management to let them know of the findings. Took pic of the pipe that was cut. Management to fix the issue. No other issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Harker Heights, TX 76548
Al
Job Details: 07/13/2021
Arrived on site to install previously ordered parts. After installing parts assured system worked properly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW9830DDP
Near Belton, TX 76513
Tyler
Job Details: 07/13/2021
Arrived on site for walloven needing repaired control board. After installing part I tested and found both upper and lower ovens functioning as designed call complete p.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Kingsland, TX 78639
Lou
Job Details: 07/13/2021
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and it is heating as designed. I tested the airflow with my vent test kit and the unit passed twice. I checked the settings that the customer was using and found that they didnt have the heat level set correctly which was on Low setting and shouldve been on a medium or high. I advised the customer of my findings and made recommendations for use & care. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7731230763. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 07/13/2021
"Arrived on site for washer making squealing noise. Upon arrival I found unit in the middle of wash cycle during agitation. Found no odd noises at time of arrival. Canceled cycle & entered diagnostics but found no error codes. Ran agitation and spin but found nothing out of place. Inspected all components underneath washer but found loose, rubbing, broken, etc. called whirlpool techline and spoke with both Bruce & Austin sr# 7730590156
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Lorena, TX 76655
Jonathan
Job Details: 07/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the freezer from the cabinet and was unable to. I called Genaire installation technical service and ran through a bunch of potential problems causing our issue. They were unable to figure out what was holding the unit up and advised that the unit was probably installed without the correct installation guide. They advised that further assistance would be needed by an installer. They advised that the unit would need to be removed from the wall in order for us to continue forward with service. They asked me to hold for Techline to document this on their file. I called Whirlpool Techline and spoke to Drew SR# 7730111960.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78738
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of handle falling down, found handle came loose from studs, i reattached handle, but the falling of the handle caused the panel to scratch. Ordering panel, nameplate, vent cover, and fastners. ; ordrng 1 W11116420 (Front panel) and 1 W10884775 (Name plate) and 1 W11105958 (Vent cover) and 2 W10503548 (Fastner)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Georgetown, TX 78626
David S
Job Details: 07/13/2021
Arrived on site for sealed system repair. I gained access to the compressor and found it hot to the touch. i found a complete no cool in both compartments. I punctured the dryer and found 50 psi. I replaced the compressor and uv dryer and installed an access valve. I pulled a vacuum on the system and found it holding. I put a measured charge of 5.0 oz of r134a into the system I found it holding pressures. During normal operation the pressures were 2 low and 135 high. The unit has started to cool properly. I advised the customer to monitor the fridge for 24 to 48 hours. Job complete. The office will charge the card on file.
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS
Near Waco, TX 76710
Jonathan
Job Details: 07/13/2021
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Test of the unit and diagnostics and found the unit ran as designed except for the external drain pump draining extremely slowly.Ran the unit through an ice making cycle and the unit ran as designed again with the same issue. Spoke to PR and was advised that it would most likely be with the external drain pump not pumping out water fast enough or the drain line being clogged with mold and/or mildew. Advise the customer of the issue and advised them of their issue. I did advise that if they needed the external drain pump, that would not be covered under warranty.The customer advised that they were going to check their drain line, running cleaning cycle, and test the unit first before proceeding with any repair.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Al
Job Details: 07/13/2021
"Arrived on site to install previously ordered parts. Found I needed 2 switches for the right and one for the left side, but was sent with only 1 switch. Ordering the switches and the switch holders (interlocks) for both sides. Office to schedule return services ; ordrng 2 W10211972 (Interlock switches)s and 1 W10727408 (Switch LEFT) and 2 W10727408 (Switch RIGHT)s and 1 8204832 (SWITCH HOLDER,RH) and 1 8204832 (SWITCH HOLDER,RH)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit unplugged. Plugged unit in and inspected the compressor. I found the compressor came on, but the unit failed to cool. I inspected the orion board and found no burnouts. Due to not having a wattage meter to test the compressor, I am unable to determine if the compressor has failed or not. I tested the windings and found them within range. I am ordering the compressor kit, condenser, access valve, RESEARCH-OIL LESS GAUGES, RESEARCH-WATTAGE METER, CNOTE-3HR JOB. Upon return, once the problem has been confirmed, Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11025999 (Compressor kit) and 1 W11548259 (Condenser) and 1 TJ90SF8404 (Access valve) and 1 RESEARCH (OIL LESS GAUGES) and 1 CNOTE (3HR JOB) and 1 RESEARCH (WATTAGE METER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Salado, TX 76571
Tyler
Job Details: 07/13/2021
"Arrived on site for refrigerator freezing everything in rc. Upon arrival I ran test 1-3 and 34. Also ohmed thermistor in rc and found it at 6.3 ohm. After further tests I found the hv control had failed and caused mullion heater not to work and not allowing dampener to close properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXB00
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2021
"Arrived on site and found Icemaker is jammed, replaced icemaker and cycled and inlet valve is working but Icemaker did not fill with water. Replaced dual valve if icemaker still does not fill recommended to homeowner that refrigerator be completely defrosted Icemaker water line may be frozen inside door, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
Arrived on site for light issues . Found deli UI not working . Ordering UI ; ordrng 1 W10677119 (Deli ui)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FB0
Near San Marcos, TX 78666
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not heating without popping noise, upon inspection found a melted diode, replaced diode and cap. The unit sparked again when tested and shorted the fuse, ordering fuse and filter board. Office to reschedule ; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
Arrived onsite and thoroughly tested unit to determine the cause of the no heat symptom. Found proper voltage at wall and block and eliminated all possible shorts except the motor centrifugal switch. Ordering motor to repair. ; ordrng 1 W11364931 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not releasing the filter, upon inspection found the housing malformed, replaced housing and tested, all functions worked. Complete"
We serviced a
GE OVEN
Model PT916SM1SS
Near Austin, TX 78734
Robert
Job Details: 07/13/2021
Arrived on job for complaints of temperature too low. Replaced sensor and re test. Temperature 90 degrees too low. Replaced ERC and test. Temperature good.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
"Arrived onsite and found customer is able to smell a electronics smell during use. Tested for about 6 minutes of heating 2 minutes at a time and was unable to detect a failure smell. All is otherwise operating as designed. A
We serviced a
GE DISHWASHER
Model GDT665SSN2SS
Near Austin, TX 78733
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected dishwasher and found it will not begin a cycle, dishwasher will complete all diagnostic tests. Spoke with SW and will need to bring back pressure sensor, UI and control should be replaced at the same time and possibly drain pump.; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X25992 (Machine control board) and 1 WD21X25371 (Ui)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2021
"Arrived on site to inspect microwave with condensation inside the door. Upon further inspection, the customer advised that the unit is making a loud popping noise. I placed a cup water inside the unit and test3d for 30 seconds and could not duplicate the noise. Customer advised that there were sparks in the upper right corner above the control when the noise was occurring. I removed the control, vent and cover behind the control and found where the diode had been arcing. I am ordering the magnetron, capacitor, & diode and scheduled return service . Unit left unplugged for safety.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"
We serviced a
ELECTROLUX WASHER
Model EFLS517SIW0
Near Austin, TX 78733
Kevin
Job Details: 07/13/2021
"Arrived on site and first replaced motor control diagnosed on previous visit, after replacing it washer will now complete all diagnostic cycles. Washer is operating correctly, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP1
Near Cedar Park, TX 78613
Justin
Job Details: 07/13/2021
Arrived on site to install previously diagnosed parts. I installed the new adjuster and the unit is now working as designed. Upon further inspection I found the right adjuster clip had fallen off and I found it burnt on the bottom of the tub.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78724
Jacob
Job Details: 07/13/2021
Arrived onsite for unit had made a spark and burning smell. Unit was unplugged. Went ahead and looked at the front of the unit and found that the diode had burned up. Replaced diode. Tested the unit unit was not smoking or popping and unit heating. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Lakeway, TX 78734
Robert
Job Details: 07/13/2021
Arrived on job for complaints of leaks. Found the drain blocked. Removed blockage and test.
We serviced a
WHIRLPOOL OVEN
Model GBS307PRS00
Near San Marcos, TX 78666
Andrew
Job Details: 07/13/2021
Arrived on site to test unit for not turning off when baking and getting extremely hot. Error code f3e2(high heat). Needing control board and oven sensor to fix issue. Office to reschedule. ; ordrng 1 WPW10340935 (Control board) and 1 Wpw10131825 (Oven sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78732
Leonardo
Job Details: 07/13/2021
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit no leaks present at this time unit working correctly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of unit having long dry times, I checked venting and cycling of temperature at exhaust. Unit would heat to proper temperature but take to long to heat again, found failed cycling thermostat, I replaced thermostat, unit tested good. Vent is clear and air flow is good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lorena, TX 76655
Jonathan
Job Details: 07/13/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replace the compressor, coupler, and dye dryer and tried to place unit and a vacuum. Found the unit would not hold a vacuum. Checked the unit with a push and pull test and found the unit sucking air in on the low side but not blowing out of the dryer. Heckled all saucer joints and found no restrictions. Spoke to PR and was advised to sweep charge the unit to see where the restriction was. Sweep charged the unit and found refrigerant blowing out of the heat loop at the top due to a drill hole going through the top. I called Whirlpool Techline and spoke to Bruce SR# 7731235311.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
"Arrived on site for dishwasher flashing overfill . Ran diagnostics got float error code . Replaced float , ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
GE REFRIGERATOR
Model GFE26JMMAFES
Near Salado, TX 76571
Tyler
Job Details: 07/13/2021
Arrived on site for refrigerator not functioning properly. Upon arrival customer pointed out issue with Molean bar on the RC compartment. I found actual temps in unit at 37 and 0 even. upon further inspection I found the Molean was bowed not allowing it sealer on the gasket properly informed customer of the office or to reschedule once availability of parts was known. No further issues in complaint were seen on site; ordrng 1 WR17X25027 (Mullion)
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
Arrived on site for range controls not responding . Found UI error codes . Ordering control and UI console . No gas leaks . Call to set return; ordrng 1 W11339753 (Console) and 1 Autho
We serviced a
WHIRLPOOL REFRIGERATOR
Model AGR5330BAS
Near Elgin, TX 78621
Matthew
Job Details: 07/13/2021
"Arrived onsite for range oven not functioning. Upon inspection found control board completely non responsive no led illumination. Removed back panel for inspection. Found control with burn marks, tools pics in SD. Unit will need control board replaced. Could not verify model or SN due to tag being worn down. Will need AUTHO to proceed with repair.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WPW10556708 (cntrl-elec)"
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB01
Near Spicewood, TX 78669
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of unit not cooling all the time, found defrost was short cycling and customer would have to defrost unit periodically. I found heating element tested good in diagnostic mode, found miscommunication between control and evaporator thermistor, I replaced control and thermistor, unit tested good."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78738
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of of unit not drying well, I removed exhaust hose and tested temperature at exhaust, unit was cycling up to 190 degrees and 130 degrees on high temperature. Instructed customer to have vent cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
Arrived on site for for no ice . IM away turned off . Turned on icemaker . Ran diagnostics all checked normal. Couldnt duplicate any error . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite for washer not agitating. Upon inspection I found a stored error code for basket rotating counter clockwise. I lifted the unit and inspected the drive system. I found the shifter had slipped out of the splutch causing the issues. I replaced the shifter and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Burnet, TX 78611
Lou
Job Details: 07/13/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. Using my gauges, I tested the pressures and found them good (0/150). I found all food frozen solid and unit making good ice. Condenser coils looked good and all fans are operating as designed. I advised the customer of my findings and did not recommend any repairs at this time. No water leaks observed during service, job completed."
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Taylor, TX 76574
Matthew
Job Details: 07/13/2021
Arrived onsite for dryer not turning on. Verified voltage at terminal block. Checked door switch and tested good check thermostat and passed. Could not hear timer advancing and when turning couldn?t hear cycle selection loading. Will need to return with timer and high limit thermostat. Ordering door switch just in case. Office to reschedule ; ordrng 1 WE04X25280 (timer) and 1 WE04X26139 (high limit thermosta) and 1 WE04X28977 (DOOR SWITCH )
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected the dryer and found it is heating properly and airflow is partially restricted, took one picture. Removed vent from rear of dryer and airflow now she was good. Could not find any issues with dryer is operating as intended, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB02
Near Waco, TX 76710
Jonathan
Job Details: 07/13/2021
Arrived on site for a refrigerator that had an icemaker fall. Inspected unit and work area. The customer advised that the unit icemaker fell and broke the ice bin container again. Tested unit and confirmed customers complaint. Removed icemaker and reattached the ice maker to the cabinet. Ordering the ice container and the customer is asking for the container to be sent to them. .; ordrng 1 WPW10558424 (ice-contnr)
We serviced a
GE REFRIGERATOR
Model GTS18WCPRRWW
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2021
Arrived on site and found evaporator is frozen over. Replaced defrost timer and recommend it to homeowner that refrigerator be completely defrosted by unplugging it for two days. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite to install previously diagnosed parts. I installed the hinges and the light now turns off without having to push against the door but there is still a issue with the control knobs that seems to be intermittent. When selecting bake at 350 the start button will chime invalid selection. I was able to get the bake function to engage but it will chime invalid intermittently and not allow any Baking. I also found the new hinges allow the door to fall down with no tension which is not correct. ; ordrng 1 W11355232 (Power control) and 1 W11355248 (UI) and 1 W11355250 (Expansion board) and 1 W11234290 (WiFi module) and 1 W11390124 (Hinge right) and 1 W11390105 (Hinge left)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Austin, TX 78745
Luis
Job Details: 07/13/2021
"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced led module all leds working as designed."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/13/2021
Arrived on site to test unit for burner not igniting. Test unit and found regulator turned off. Turned regulator on test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Georgetown, TX 78628
Kayman
Job Details: 07/13/2021
Arrived onsite for dishwasher leaking during cycles. Upon inspection I found leakage in the back left corner coming from the drain hose where the hose connects to the inlet assembly. I un installed the unit and corrected the hose. I made sure it was secure before reinstalling. I tested the unit and drained multiple times. No more leaks detect during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Manor, TX 78653
Matthew
Job Details: 07/13/2021
Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78628
David S
Job Details: 07/13/2021
(Mm) Arrived on site for refrigerator not dispensing water or ice. Spoke with customer no learned we did have ice and water dispensing but there was a leak coming from the ice chute. I inspected the ice machines function and tested the unit was air tight by pouring a 1/3 of a cup of water into the ice chute. No water escaped which indicates an air tight seal. I also checked the housing and impaler arm which are both also good. Informed customer the unit is working as designed . Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Coupland, TX 78615
Matthew
Job Details: 07/13/2021
Arrived onsite for refrigerator freezer section not freezing or coming to temperature. Recorded temperature at 41 degrees. Compressor and fans are running. Removed freezer compartment to access evaporator. Found no frost pattern on evaporator except for an ice ball on the top right corner near cap tube. Unit is having sealed system issue. Discussed with SW. will need to order evaporators and compressor (parts and labor covered by KitchenAid). Office to reschedule. Will need a sealed system technician scheduled for a minimum of 2 hrs.; ordrng 1 2HRMIN (2 HR MIN) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Austin, TX 78758
David
Job Details: 07/13/2021
Arrived on site to diagnose dryer with issue with handle. Found clips on handle had broken off. Replaced handle. Retested and verified all is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Round Rock, TX 78681
David
Job Details: 07/13/2021
"Arrived on site to follow up on dryer that is fairly consistently throwing F3E2 error for moisture sensor. On arrival I verified customer has good airflow via whirlpool airflow tester. I checked and found no saved errors present. Called tech line again, SR7731230482. Advised tech line we have replaced console, control, harness, thermistor. Tech line had me check and verify sensor bars are working, and they tested good as well. Tech line believes this to be a usage issue, with clothes being either too dry for the selected cycle, or not big enough and to use timed dry. I advised the customer of the proper usage per tech line and recommended to use timed dry on smaller or dryer loads.
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXDS5
Near Lakeway, TX 78734
Robert
Job Details: 07/13/2021
Arrived on job for complaints of no water. Confirmed no water. Found the valve has water and 120vac but no water entering unit. Replaced valve and test. No leaks detected at time of service
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78749
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected dryer and found connection to element is off, reset connector and dryer is now heating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected Washer and Found Harness connection to motor has one loose wire. After resetting it washer is operating normally, job complete"
We serviced a
KITCHENAID OVEN
Model KODE507EWH04
Near San Marcos, TX 78666
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for uneven cooking, upon inspection found the unit was heating normally and did not have any error codes, instructed customer on proper use. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FXWH2
Near San Marcos, TX 78666
Noah D
Job Details: 07/13/2021
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of lights not working in RC, found left slide light working, I replaced leds, I was able to get some of the lights to come on, but not all at the same time. Ordering all lights for RC, returning tech to unplug unit, replace all RC leds, and plug unit back in. May have a wiring issue within the cabinet. ; ordrng 5 Wr55x11132 (Led)s"
We serviced a
WHIRLPOOL OVEN
Model GBS307PDS3
Near Austin, TX 78759
David
Job Details: 07/13/2021
"Arrived on site to diagnose oven that was not heating, and had no power. On arrival checked breaker and found breaker was not fully flipped on. Reset and got unit to power on. Checked elements and found bake element had a rupture in it, and broil element was sagging. Once unit was powered on, unit starting clacking and flashing and lights never went off again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78717
Justin
Job Details: 07/13/2021
"Arrived on site for a dishwasher filling, but not running. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E2 for door stuck closed. I then ran a diagnostics cycle and found the motor not running. I gained access to the motor and found the correct voltage to it. Upon pushing the unit back in the motor kicked back on and began running. This indicates a weak wash motor needing to be replaced. I am ordering the sump and motor to be replaced.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 W11087376 (Sump and Motor)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Round Rock, TX 78664
Justin
Job Details: 07/13/2021
Arrived on site for a refrigerator with water dispensing slowly. Upon arrival the customer stated it stopped working properly not long after she replaced the filter. I test the unit and the water would flow through fine for a second or two and then slow to a trickle with the filter in. I removed the filter and bypassed the filter head. The unit now dispensed water as designed. This isolated the filter or the filter head. I replaced the filter head and found the same results as the prior test. This indicates a bad filter. I advised the customer she may want to replace the filter. Per customer request I left the filter out of the unit. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Manor, TX 78653
Matthew
Job Details: 07/13/2021
Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found error code for long drain again. Checked pressure hose and flash port due to service pointer W11367903 . All was good. Replaced drain pump. Tested unit and again all passed. If symptoms persist recommend replacing main control and actuator. Actuator is shifting but may be lagging. Customer will monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Austin, TX 78735
Luis
Job Details: 07/13/2021
"Arrived on site for cooling complaint. Found fresh food section not cooling no air flow to fresh food section diagnosed a defective freezer fan motor,replaced motor assembly fan powered on checked air flow good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite to install previously diagnosed parts. I installed the ice bin thermistor and I found the unit would fill and overflow but not recirculate. I replaced the recirculating pump and tested again. The unit is working as designed at this time and no leaks were detected during time of service I advised the customer to give it some time to fill the bin with ice.. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Austin, TX 78702
Jacob
Job Details: 07/13/2021
Arrived onsite for unit not responding to commands. Plugged the unit in and the unit started acting very erratically. When trying to select a option the unit would turn on and off. Need to replace both controls. .; ordrng 1 W11201284 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Austin, TX 78739
Robert
Job Details: 07/13/2021
Arrived on job for complaints of door hard to open. Found the left door hard to open because of damaged mullion. Replaced mullion and test. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 07/13/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYY03
Near Austin, TX 78759
David
Job Details: 07/13/2021
"Arrived on site to diagnose refrigerator with icemaker not making ice. On arrival checked icemaker and found it would not cycle. Checked and found no power at icemaker. Checked door harness and found harness pinched and split, resulting in no power going to icemaker or emitter.
We serviced a
KENMORE MICROWAVE
Model 721.679036
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
Arrived on site for failed heating circuit and blown light bulb. Repaired unit replacing heating circuit and light bulb. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
Luis
Job Details: 07/13/2021
"Arrived on site for water leaking. Found water leaking from led module on upper panel,removed panel found water leaking from reservoir connection to filter head,inserted water line fully to filter head tested dispenser no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Austin, TX 78717
Justin
Job Details: 07/13/2021
"I arrived on site for a washing machine making a loud noise. Upon arrival the customer stated it would occur on larger loads in the spin part of the cycle. The unit also had some water in the tub. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I ran a diagnostic cycle and during the shifter activation step it could not shift. You could hear it clicking, but not working. It did the same for the spin. I then went to manual activation and found the agitate would not work, but the unit would spin. During the spin it did not make any abnormal noise. After leaving it on agitate for several minutes if would finally begin agitating. This indicated a bad actuator. I also found the suspension rods on the unit causing the tub to bounce like a ball and needing to be replaced. Upon further inspection I found the tub ring broke due to the unit being off balance and hitting the chassis.I am ordering the rods, tub ring, and will come back with the actuator already on hand to install. Office to reschedule. I advised the customer to not use the unit until it is repaired. ; ordrng 1 W10780048 (Suspension Rods) and 1 WPW10215108 (Tub Ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Austin, TX 78746
Kevin
Job Details: 07/13/2021
"Arrived on site found no ice production, ran test 44 an icemaker will begin cycling but stops, moving the freezer door back-and-forth Icemaker progresses and stops Icemaker is losing connection as door modes. Ran test 45 and user interface is responsive but valve never runs due to communication failure.Refrigerator is still cooling properly but it will need to be replaced
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PFBA
Near Salado, TX 76571
Tyler
Job Details: 07/13/2021
Arrived on site to install previously diagnosed parts. After repair found dispenser operating as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Briarcliff, TX 78669
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of handle on freezer being loose, and ice maker not working properly. Found broken handle, ice maker not releasing all cubes during harvest causing the ice maker mold to overfill. Ordering handle, ice maker, and fill tube. ; ordrng 1 W11483535 (Handle) and 1 W10793652 (Fill tube) and 1 W10888882 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Taylor, TX 76574
Matthew
Job Details: 07/13/2021
Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found ice bin empty. Checked for ice maker error code and found E2 ice maker lost position. Ran harvest test and did not complete. Replaced ice maker. Ran harvest test and passed ran fill test and passed. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KECC562GBL3
Near Austin, TX 78737
Leonardo
Job Details: 07/13/2021
Arrived on site to test unit for broken glass and LF switch not turning off. Found bad switch and burner and broken cooktop. Ordering new switch and burner office to reschedule. ; ordrng 1 8203534 (Switch) and 1 W10823730 (Burner) and 1 Needsautho (Needs autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78737
Luis
Job Details: 07/13/2021
"Arrived on site for no ice. Per customer 1 or 2 a month unit will stop making ice then restart,at time of visit ice bin full tested ice dispenser passed,checked icemaker no obstruction in fill cup if problem continues will need a new icrmaker"
We serviced a
MAYTAG DRYER
Model MED6230HC0
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
Arrived onsite and replaced rear drum felt. Unit is now operating properly and smoothly. Unit had snagged and lost original felt. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSSA
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/13/2021
Arrived on site for Dishwasher 1. Top rack slide/adjuster arm is broken 2. Has started making a loud noise kind of like something vibrating ... not the typical soft humming noise. Placed in diagnostics and got dispenser error code. Tested dispenser several times in diagnostics and it is working as designed. Cleared error code. While in diagnostics I could hear the humming noise customer is concerned about. Sound coming from drain pump area. Removed drain pump and it didnt have any debris inside. Reinstalled drain pump and ran diagnostics again. Sound still present. Disconnected drain pump and ran diagnostics
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
"Arrived onsite and found unit had not finished a cycle due to an off balance load, reset unit. Tested on a drain and spin. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78757
David
Job Details: 07/13/2021
"Arrived on site to diagnose oven that is not preheating fast. On arrival ran both bake and broil in upper oven. Found broil is coming on normally, but bake igniter is not even glowing. Removed igniter and checked resistance and found open line. Replaced bake igniter and retested. Found oven is now properly firing.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEFXDA
Near Austin, TX 78738
Luis
Job Details: 07/13/2021
Arrived on site for compressor not powering on. Customer provided part informed customer no warranty on part removed defective inverter installed updated inverter kit powered unit on compressor powered on.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Georgetown, TX 78628
David S
Job Details: 07/13/2021
(MM) Arrived on site for UI not responding. I installed Previously diagnostics parts and tested the unit. Unit now powering on and heating. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Driftwood, TX 78619
Andrew
Job Details: 07/13/2021
"Arrived on site to replace control and console from previous diagnosis. Replaced parts, tested unit, unit works good. Job complete."