Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8722 customer reviews

Noah D.

Noah D.

ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to inspect icemaker for overproducing, upon inspection found the ice bin thermistor shorted. Replaced thermistor and tested. No problems found. Complete"

Near Forest Ridge, New Braunfels, TX 78130
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL ED5RHEXNL00 "Arrived onsite and found unit fill arm popped out of place. Reinserted. Advised customer on repair

Near Chelsea Moor, Austin, TX 78759
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to replace previously ordered part for the refrigerator. Inspected unit prior to replacing part and found all parts and components fully functional and ice container full. Advised homeowner when fan was not running the cold air in the refrigerator section froze water reservoir preventing proper operation. Now that cooling has been restored properly reservoir has thawed out ice and water are working. No further repairs are needed and no leaks were found at time of service.

Near Grist Mill Loop, Georgetown, TX 78626
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived to inspect massive ice buildup in the fresh food section behind the deli drawer.Confirmed the complaint and due to the size of the blockage the customer will need to defrost unit (defrost waiver signed).Unit will require a harness to complete the repair.

Near Pinto Dr, Copperas Cove, TX 76522
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW7040DW1 "Arrived on site for washing machine that showing an F2 E5 code. Inspected unit and work area. Please do an in-service diagnostics and found an F6 E2 (UI cannot hear ACU) and F2 E1 (UI stuck key) error codes. Attempted to place unit in an auto cycle and unit would not activate test modes. Unit then popped up with the F6 E2 code. I cleared that and then the unit popped up with a F6 E3 (ACU cannot hear UI) code. Advise customer to replace both control and user interface for full repair. Replaced control and console and calibrated unit. Ran unit through an auto testing unit worked as designed. Call complete."

Near Olive Branch Rd, Axtell, TX 76624
Richard P.

Richard P.

REFRIGERATOR FRIGIDAIRE LGHB2867PFHA "Arrived onsite for the refrigerator with frost build up around the ice maker compartment. Upon inspection found that the parts that were ordered were the wrong parts. Also found that the UI was not working properly. Ordering ice maker housing and UI, clear siliconed. After replacing the ice maker house will need to apply the clear silicone around the housing to fill the gaps and to prevent air getting into housing. Office to reschedule ; ordrng 1 242058230 (user interface) and 1 242093501 (housing) and 1 SILICONE (CLEAR SILICONE )"

Near Jones Rd, Kingsbury, TX 78638
David S.

David S.

DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dish rack not coming out properly and squeaking. I inspected th unit and work area. I found the door getting stuck on the right side. I gained access to the leveling feet and found the unit out of level. I leveled the unit and the door closed as designed. I inspected the tracks and adjusters for the middle rack. I found the track and adjusters not formed properly. I am ordering both tracks and he adjuster kit. ordrng 1 W10712395 (adjuster) and 2 WP3385089 (track)s

Near Chatham Wood Dr, Austin, TX 78717
Wesley P.

Wesley P.

RANGE KITCHENAID KSIB900ESS2 Sockets had already been sent to customer. Used customer stock to update socket. Advised customer on repair. Sabbath mode does not change function per user manual specifications. Advised customer to request ; ordrng 1 W11100619 (cntrl-elec)

Near Yaupon Dr, Austin, TX 78759
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVW7230HW0 "Arrived on site and replaced missing rotor screw diagnosed on previous visit, after replacement ran automatic test cycle and found everything is operating normally. No water leaks detected at time of service, job complete"

Near S 3rd St, Austin, TX 78704
David S.

David S.

RANGE AMANA AER6303MFB2 Arrived on site for range not heating up. I inspected the unit and work area. I found the bake element not coming on. I inspected the main harness and found the connection for the bake element was broken. I replaced the main harness. I powered the unit back on and tested all operations. The unit is operating as designed. Job complete.

Near Manor, TX 78653
Paul R.

Paul R.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived onsite for a refrigerator with the FC lights not working. I found the left side upper LED module defective. I replaced the LED module and found all the lights working as designed. Call complete.

Near Silverhill Ln, Austin, TX 78759
David  Z.

David Z.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to continue diagnosis on lamp not coming on in microwave. Replaced bulb and MW control board. Retested and light is now on and working as designed. Call complete.

Near Leipziger Dr, Austin, TX 78728
Lou S.

Lou S.

WASHER WHIRLPOOL MVWB765FW2 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. I manually tested heavy agitation per the error code recommendations and the unit operated as designed. I could hear a thumping noise while it was agitating. I tilted the unit back and found a large amount of gearcase oil on the side panels, drain pump, harness shield. I removed the rotor and found gearcase oil on the underside the rotor and on the slider. No water leaks observed during service, job completed."

Near Champions Dr, Georgetown, TX 78628
Paul R.

Paul R.

DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the vent and vent harness. I tested the dishwasher in diagnostics and found it working as designed. There were no water leaks present at the time of service.

Near Mesa Ct, Austin, TX 78731
Kevin B.

Kevin B.

DRYER MAYTAG MGDX655DW2 "Arrived on site and found dryer vent to exterior of home was attempted to be cleared by a service since the previous visit. Still found no airflow took picture of airflow meter and showed customer what good airflow feels like by removing the vent hose from the rear of the dryer and asking them to put their hand in the lint screen receiver. Cleaning company will need to return and completely correct airflow,

Near Kirby, Kyle, TX 78640
Brandon C.

Brandon C.

ICE MACHINE KITCHENAID KUIS18NNZB0 "Arrived on site for customer complaint of unit not starting cleaning cycle, I showed customer how to run cleaning cycle, standby mode and press and hold clean button, unit tested good."

Near Hedgebrook Way, The Hills, TX 78738
Richard P.

Richard P.

WASHER AMANA NTW4516FW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for a long fill. During testing found that the cold water valve was not working properly. Inspected the valve and found a lot of debris inside of it. Water valve assembly will need to be replaced.ordering parts and office to schedule. .; ordrng 1 W11210463 (valve)

Near Wilke Rd, Kingsbury, TX 78638
Luis M.

Luis M.

ICE MACHINE UNKNOWN RF15IR "Arrived on site for no water. Powered unit on water entering reservoir,pump powered on water dispensing over evaporator plate"

Near Eagle Vista Ct, Austin, TX 78738
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site for damaged door. Replaced damaged fresh food door and nameplate checked door seal good.

Near Rocky Ridge Trail, Austin, TX 78737
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install a filter head as well as a freezer if that motor assembly and a washer to raise the front left door after installing parts I was able to test entire unit out and they were no longer any leaks from the filter head the top left door closes perfectly now and million hits the pivot like it should and the freezer and fresh food second sections are at Temp just as they should be. Call complete

Near Daffodil Dr, Temple, TX 76502
David S.

David S.

RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to for range not having power. I inspected the unit and work area. I found the main harness burnt at the junction. I tested the power cable for continuity. The power cable is good. I replaced the main harness which came with the junction. I powered the unit on and tested all operations. The unit is working as designed. Job complete.

Near Hubert R Humphrey Rd, Manor, TX 78653
Noah D.

Noah D.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for humming noise, upon inspection found the evap fan hitting ice in pantry, will need to defrost evap before servicing.

Near Mariposa Loop, New Braunfels, TX 78132
Noah D.

Noah D.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for freezing food, upon inspection found the freezer at-5 while set for 5 degrees, will need new thermistor due to resistance readings. Office to reschedule ; ordrng 1 W10797088 (THERMISTOR)"

Near Flying Orchid Dr, San Marcos, TX 78666
Brandon C.

Brandon C.

OVEN WHIRLPOOL KEBC177KSS05 "Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good.

Near Wingreen Loop, The Hills, TX 78738
James C.

James C.

DISHWASHER KITCHENAID KDTE334GBS0 Arrived on site and tested operation. Found proper voltage to unit but no operation from control. Found low voltage transformer on control has failed. Installed new control and tested operation. Unit tests good. Job complete

Near Fallow, Horseshoe Bay, TX 78657
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for unit making noise during spin cycle. Tested unit. In drain and spin. Found no issues for noise. Tested unit in a quick wash cycle. Did not get any sounds. Gave tenant instruct on using the unit for proper wash cycles. No leaks at this time. Job complete

Near Ross Rd, Del Valle, TX 78617
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL KRFC604FSS03 Arrived on site to diagnose a refrigerator that is not running at all. Tested unit and found fans and lights operational but compressor not functioning at all. Replaced Orion board due to internal short. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Near Clubhouse Dr, Georgetown, TX 78628
Brandon C.

Brandon C.

MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for customer complaint of microwave not heating, found failed magnetron

Near Corvid Dr, Buda, TX 78610
Jacob S.

Jacob S.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit not responding to touch when unit gets hot. Tested unit. Found that UI panel would be un responsive. Replaced UI panel console. Tested unit. Unit test good. No issues at this time. Job complete

Near Camacho St, Austin, TX 78723
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of leaks found refrigerator drain blockage. Removed blockage.

Near High Plains Dr, Dripping Springs, TX 78620
Clif L.

Clif L.

WASHER MAYTAG MVWB765FW3 "Arrived on site to replace previously ordered parts for washer. Replaced rotor, stater, and clutch. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Near Oak Meadow Dr, Georgetown, TX 78628
Scott  M.

Scott M.

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for no draining washer . Found tub full of water . Drain pump was just humming . Cleared water out of unit . Removed pump and found necklace lodged in propeller . Replaced pump , ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."

Near Eragon Dr, , TX
Brandon C.

Brandon C.

FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for customer complaint of unit frosting in lower section of unit. Found door was all the way adjusted to the lowest position but gasket was not sealing due to extreme bend/warp on bottom of door, ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10673692 (dor-fmd)"

Near Copperleaf Rd, Lakeway, TX 78734
Leonardo C.

Leonardo C.

COOKTOP KITCHENAID KGCC566RWW04 Arrived on site to test unit for no spark. Tested unit found burnt out harness and spark module. Replaced harness and spark module. Tested unit left front ignitor not sparking will be needing LF orifice holder assembly. Ordering part#WPW10128445(LF orifice holder assembly).; ordrng 1 WPW10128445 (LF ORIFICE HOLDER)"

Near Hopi Trail, Austin, TX 78703
Lou S.

Lou S.

COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found the unit display showing F47 error code. Per the service pointer #W10556232A, I removed and replace the module and programmed it code 23. Tested each burner and the unit is operating as designed. Job completed."

Near Terry Ln, Leander, TX 78641
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the water turned off. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. When I turned the water back on, water came flowing into the tub and I had not started testing. I stopped diagnostics and turned the drain pump on and turned the water off. I removed and replaced the inlet valve and found a lot of debris in the old valve screen. Placed the unit in diagnostics and tested and the unit is operating as designed. I had to adjust the leveling of the unit as it was installed tilted forward. Re-leveled the unit and checked the water level in the tub (photo) and it is good. No water leaks observed at the end of service, job completed."

Near Ringstaff Rd, Liberty Hill, TX 78642
James C.

James C.

WASHER WHIRLPOOL WFC8090GX0 Arrived on site and tested operation. Found ui lights up but has blank display. Unplugged to reset unit and found ui now working. Attempted to run diagnostics and found buttons not responding to allow entry. Unit will need new door to repair. Office to schedule return services due to expart door; ordrng 1 W11280150 (door)

Near River Park Dr, Kingsland, TX 78639
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC evaporator with ice built up on it. Customer advised they removed a large amount with a hair dryer. I checked the FC evaporator and it had a good frost pattern. I removed the ice and removed and replaced the evap motor harness and tested. Unit is cooling as designed. No water leaks observed during service, job completed."

Near Woodstock Dr, Georgetown, TX 78633
David  Z.

David Z.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher they was not filling. Performed diagnostic on unit . Found no error codes. Can hear inlet valve trying to let water in. When I checked after fill cycle there was barely any water in. Replaced fill valve and retested. Unit still isn’t filling. Checked hoses and found unit has a separate hose running under the sink and is not tied into the hot water line, the valve at the wall also has an anti hammer valve. Customer advised to resolve issue with builder since no kinks are found in line and unit is working as designed. Call complete."

Near Ayinger Ln, Austin, TX 78728
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to replace door and hinges. Was able to unlock the door but door came right off and damaged the trim and floor. Took picture of damaged will need to order new trim WPW10327377 and replaced console and when removing the blue cover found part was damaged. Will order new console W11428583 office to reschedule ; ordrng 1 W11428583 (CONSOLE ) and 1 WPW10327377 (TRIM )

Near Maple Dr, New Braunfels, TX 78130
Luis M.

Luis M.

FREEZER WHIRLPOOL WZF79R20DW00 "Arrived on site for unit powering itself off. Diagnosed a defective main control,installed a new main control powered unit on unit working as designed."

Near E 15th St, Austin, TX 78702
Richard P.

Richard P.

FREEZER WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator leaking water in the freezer section. During testing found that the ice maker fill tube was stuffed behind the Evaporator cover causing the leak. Took ice maker out and was able to pull the ice maker fill tube out from behind the cover and put it in the correct spot. Ice maker tested good and filled with water and leak is gone. Complete

Near Merritt Dr, Lockhart, TX 78644
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for unit not working. Test unit and found fan blowe rnot coming on when unit heating. Found bad control board

Near Hermia St, Austin, TX 78741
Kevin B.

Kevin B.

DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found start switch has fallen back into console. Disassembled dryer and reset start switch and it is now operating properly, job complete"

Near Allred Dr, Austin, TX 78748
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED9200SQ0 "Arrived on site and replaced thermal fuse diagnosed by previous technician after replacement dryer is heating normally again and will run properly. job complete"

Near Pleasant Cove, Austin, TX 78746
David S.

David S.

DRYER FRIGIDAIRE FFSG5115PW0

Near N Heatherwilde Blvd, Pflugerville, TX 78660
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite for handle being loose. Looked at unit. Handle was a bit loose. Tightened screws to handle. Tested unit. No issues at this time. Job complete

Near S 5th St, Austin, TX 78704
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for panel turning on and off. Found bad console replaced console test unit and unit test good. Advised customer to make sure they connect unit to WiFi job complete.

Near Kyle Way, New Braunfels, TX 78130
Robert J.

Robert J.

RANGE GE P2S930SEL4SS Arrived on job for complaints of unable to convert to LP gas. Found orifice damaged on front left burner. Will need holder to complete. ; ordrng 1 WB16X28867 (ORIFICE HOLDER )

Near W Hwy 290, Dripping Springs, TX 78620
Richard P.

Richard P.

WASHER MAYTAG MVWC565FW0 Arrived onsite for the washer making a noise during spin cycle. Replaced spin basket that was order and washer tested good and no leaks detected complete

Near Prairie Lea Rd, Kingsbury, TX 78638
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher powering on but not working. Upon further inspection, I found water in the tub and I attempted to turn the drain pump on but the unit failed. I placed the unit in diagnostics and when I pressed start, the console failed to respond. I removed and replaced the console and retested and the control failed to send voltage to the motor. I removed and replaced the main control and retested. The unit is operating as designed. No water leaks observed during service, job completed."

Near Twisted Trees Dr, Leander, TX 78641
Brandon C.

Brandon C.

RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of right rear burner not lighting, found orifice is not the right size, ordering conversion kit off of service pointer. ; ordrng 1 W11238042 (LP CONVERSION KIT )"

Near Whispering Breeze Dr, Spicewood, TX 78669
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for complaints of rattling noise. Removed back and found tube touch from added pad to remove noise. No leaks detected at time of service.

Near Canna Lily Cir, Driftwood, TX 78619
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRF736SDAW14 "Arrived on site to diagnose refrigerator that was not cooling well in RC and not making ice. Performed diagnostic and checked FC Evap. FC Evap has a good frost pattern and freezer items were cold. Found already ice buildups all over the Evap cover, and around the RC vents, and the Evap motor was not running. Melted down ice with a steamer and replaced the Evap fan motor. Used truck stock permagum to seal the channels on the Evap frame by the RC vents to,stop ice buildup. Reassembled and all is now working as designed and unit is cooling.

Near Swan Dr, Austin, TX 78750
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site to inspect dishwasher not functioning. Upon further inspection, I found the unit console not responding. When I moved the junction box, the lights on the console came on, but I could not get the unit into diagnostics. I checked voltage at the control and got 122V. I tested the motor, element, drain pump, door switch, sensor and all were good. I checked continuity at the console harness and it was good. I removed and replaced the main control and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near E Central Dr, Georgetown, TX 78628
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for ice build up in freezer section. Diagnosed gear brackets not aligned causing door not to seal correct.y.removed door adjusted brackets reassembled door checked door seal good.

Near S 1st St, Austin, TX 78704
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace panel from previous diagnosis. Replaced panel. Tested unit, unit works good. No damage on new panel. Job complete."

Near Sentinel Dr, Austin, TX 78747
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on job for complaints of microwave not showing door closed. Found the interlocks not holding switches in proper place. Replaced interlocks and microwave working properly.

Near Meadows Ln, Dripping Springs, TX 78620
Al R.

Al R.

WASHER WHIRLPOOL MVWP575GW0 "Arrived to inspect commercial washer not draining.Confirmed the complaint and found the drain pump was defective, causing the issue.Removed and replaced it, reassembled and unit now operates as designed.All water lines were dry at the time of service.Job complete"

Near Wratten Dr, Fort Hood, TX 76544
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL GS6SHAXLS02 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker was stuck and not in its home position. Replaced ice maker and it tested good and filled with water. Complete

Near Westwood Rd, Lockhart, TX 78644
David S.

David S.

REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived on site for fridge not cooling in the fresh food section. I found the fresh food section iced over. I gained access to the evaporator and found ice build up leading from the drain tube up the evaporator. I inspected the fresh food drain tube and found foam stuck in the drain tube in the cavity. I fished out the debris and steam cleared the tube. I cleared the ice build up on the evaporator and monitored for proper draining. The unit is operating as designed. No water leaks detected.

Near Erwin Trail, Austin, TX 78717
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the door hinge friction pads falling off, I removed and replaced the pads and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

Near Council Springs Pass, Leander, TX 78641
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived site ,replaced freezer light switch and used spacers as well due to molding of top of door . Unit is now dispensing with door closed . No water leaks detected at time of service. Job complete ."

Near Cromarty Ln, Austin, TX 78754
Paul R.

Paul R.

WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesn’t seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.

Near Royal Oak Dr, Georgetown, TX 78628
Paul R.

Paul R.

COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5”. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.

Near River Vista Rd, Andice, TX 78628
Lou S.

Lou S.

DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."

Near Cape Travis Bend, Lago Vista, TX 78645
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found the temps in both compartments well above set point. I found the compressor extremely hot and the system still charged. I evacuated the refrigerant and replaced the compressor. I installed a dye dryer and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A and ran service test 4. I had good pressures when the RC and FC cycled. Both compartments are cooling properly and the unit is working as designed. There were no water leaks present at the time of service.

Near Hacienda Heights Cove, Georgetown, TX 78633
Al R.

Al R.

WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"

Near Roberts Rd, Holland, TX 76534
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for washing machine that’s not spinning and close properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E5 (hot and cold reversed), F0 E4 (high water temperature), F7 E1 (basket speed sensor fault), and F7 E6 (motor fault). I ran the unit through soft and hard manual agitation and low speed and high speed spin tests and unit ran as designed for over a minute through each cycle. I called commercial Techline and spoke to Freddie. He had me run several checks and I noticed the unit was only getting hot water through both hot and cold valves. Freddy thought that the issue was with the temperature switch. Disconnected hoses and found hot water coming through both lines from the wall. For the advisor that was the issue because high temperature water during the rinse cycle with basically kill the machine and limit the spin on those cycles. He advised the motor fault and spin speed sensor would pop up if the baske

Near N Loop Dr, Waco, TX 76704
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but there’s also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer

Near Hazelwood Ave, Waco, TX 76705
Lou S.

Lou S.

RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Canceled diagnostics and tested the unit in bake mode at 225 degrees. Customer advised the unit makes a loud humming noise after they’re done with the oven. Once the oven reached 225, I could hear the cooling fan turn on, along with the convection fan. Once the convection fan turned off and the cooling fan remained on, I questioned the customer regarding the noise. They advised it was the noise (humming) they were hearing but a little louder and they said it stays on for a long time. I advised the customer that it was the cooling fan and it was normal. Also, the cooling fan will remain on until the unit gets to a certain temperature at which time it will shut off and the unit will cool on its own. No repairs needed at this time, unit is operating as designed. No gas leaks detected during service, job completed."

Near La Quinta Dr, Georgetown, TX 78628
Richard P.

Richard P.

RANGE WHIRLPOOL WCG97US0HS00 Arrived onsite for the cooktop not working properly. During testing found that the cooktop is working to manufacture specs. Flames look good. Customer was concerned about all the ignitors turning on when you turn on one burner. I explained to the customer that it’s normal for all the ignitors to turn on when turning on one burner. Complete

Near Roaring Falls, New Braunfels, TX 78132
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL MER6600FZ "Arrived on site for range that has a broken knob and their oven door won’t close. Inspected unit and work area. Found hinge broken on oven door as well as burner switch and knob completely broken off. Replaced hinges and tested unit. Unit opened and closed as designed. Call complete."

Near Kenwood St, Waco, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Richard P.

Richard P.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a noise. During testing found that the freezer evaporator fan is causing the noise. It’s hitting ice build up. Freezer evaporator is frozen solid and will need to be defrosted and evaporator fan and harness assembly will need to be replaced. Quoted customer 105.27 parts and 259.99 labor. Customer accepted service. Ordering parts and schedule customer. Will need to check frost pattern after repair is done. ; ordrng 1 W11249952 (motor-evap)"

Near Texas Springs, New Braunfels, TX 78132
David S.

David S.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for sealed system repair. I gained access to the evaporator, I powered the unit in and found no frost pattern appearing. I gained access to the compressor and tested voltage at the start device, I was getting 120v. I tested each winding and was getting 16 ohms 7.9 ohms and 6.5 ohms. I did an amp draw on start up and got 16 amps at start up and then it went to .3 amps. The compressor is testing good. I installed an access valve and a dryer into the unit. I inspected the joints on the evaporator, the cap tube didn’t look night so I unsoldered both lines and re-did them. I did a push pull test and the unit passed. I pulled a 30 inch vacuum and monitored for leaks, I found no leaks. I charged the system with 4.16 oz of refrigerant. I powered the unit back on and monitored pressure. Low side got to 0 psi, and I witnessed a good frost pattern on the evaporator. Job complete. No water leaks detected. I left the unit running so the Uv dye ca

Near Scofield Ridge Pkwy, Austin, TX 78727
Lou S.

Lou S.

OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and

Near Breakwater Dr, Jonestown, TX 78645
Jonathan M.

Jonathan M.

WASHER AMANA NTW4516FW2 on site for washing machine that’s not completing a cycle. Inspected unit and dark area. Customer advised that the unit will fill but then it won’t actually wash it will just drain out and they have to put the machine into a drain and spin to spin out the clothes. Placed unit in service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds condition detected) error codes. Placed unit in a manual fill test and water pressure seemed a little weak on both valves but unit ran as designed. Checked drain hose and found drain hose 3 feet into the wall causing a siphoning condition. Adjusted hose and ran another fill and drain manual cycle. Found PVC pipe overfilling over the drain hose during the drain cycle still causing the siphoning condition. Advised customer of issue and advised them to clean out their drain pipe. Placed unit in a auto test and unit ran as designed. Had customer run a load on a normal setting. Unit was a little slow to fill but star

Near Caldwell St, Waco, TX 76710
Kevin B.

Kevin B.

WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran cold water, hot water to fill tub, ran drain pump and high speed spin at the same time mimicking the end of a cycle and didn’t hear any excessive noise. After running manually loaded with clothes and completed a rinse and spin cycle without any excessive noise.

Near Brentwood Dr, Austin, TX 78737
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed main control repeatedly clicking off and on. Removed failed part and replaced with new. Tested unit and all all operations are normal. No water leaks present at time of service.

Near Glastonbury Trail, Pflugerville, TX 78660
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found pump and motor assembly failed. Pump will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11085683 (pump&motor)

Near Travis Cir, Copperas Cove, TX 76522
Richard P.

Richard P.

OVEN WHIRLPOOL WFG520S0AS2 Arrived onsite for the oven not working properly. Replaced oven ignitor and oven tested fine. Complete

Near Leather Oak Loop, San Marcos, TX 78666
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for range not operating . Found terminal block had shorted out . Replaced harness main . Tested and all burners and oven preheated normally .Job compete ."

Near Middle Fiskville Rd, Austin, TX 78751
Jonathan  S.

Jonathan S.

WASHER KENMORE 110.450874 Arrived on site for washer not draining.

Near Whispering Wind Dr, Georgetown, TX 78633
Jacob S.

Jacob S.

REFRIGERATOR KENMORE 106.545733 Arrived onsite for unit not dispensing water or ice. Looked at unit. . Needed to replace housing. Got authorization to replace housing. Replaced housing but did not fix issue. Possibly need a new filter or water hose issues. Also need authorization for further repairs. ; ordrng 1 9085 (FILTER) and 1 WP2256126 (reservoir)

Near Dark Horse Ln, Buda, TX 78610
Brandon C.

Brandon C.

RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for customer complaint of front left burner popped and shot out sparks while cooking. Found failed element.

Near Johnson City, TX 78636
Paul R.

Paul R.

WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not agitate or spin in a cycle. Ms stated the unit works every time in drain and spin but never works in a regular cycle. I checked stored error codes and had an F8E1 long fill/no fill error code. I tested the hot and cold valve fill in manual diagnostics and found the cold valve start shutting the longer it was energized not allowing the unit to fill correctly. I replaced the valve and tested the unit in a bulky cycle with sheets that ms loaded. The unit worked as designed. Call complete.

Near Zimmerman Cove, Round Rock, TX 78681
Eman J.

Eman J.

RANGE WHIRLPOOL WFE505W0JS0

Near W St Johns Ave, Austin, TX 78752
Andy  B.

Andy B.

WASHER GE GTW490ACJ5WS Arrived on site for washer leaking. Upon arrival found unit is hooked up outside and improperly installed.

Near Bland St, Taylor, TX 76574
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL GARF30FDGB00 Arrived onsite for unit not staying consistent in cooling. Tested unit. Customer had Replaced control and thermistor. Tested unit. Unit tested good. No issues at this time. Job complete

Near Nuthatch Dr, Buda, TX 78610
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 Arrived on site for intermittent defrost issues and dampener making noise . Ordering dampener control and will replace main control at time of return . ordrng 1 WPW10594330 (control)

Near Valleyfield Dr, Austin, TX 78724
Lou S.

Lou S.

DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."

Near Cape Travis Bend, Lago Vista, TX 78645
David S.

David S.

COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previous diagnosed parts. Installed a new burner head for the right rear burner. I tested all burners and found the front left igniter not sparking. I gained access to the igniter and replaced new. I tested the unit again and found the center burner not igniting. I replaced the igniter and tested the unit. The front left stop sparking again, when I removed the center burner cap and head the front left would sparking, and the center would spark if I removed the front left. I checked incoming voltage and it showed 120v, I checked all ground to make sure they are in good contact. I am ordering the spark module WPW10475149 to complete the repair.; ordrng 1 WPW10475149 (module-spk)"

Near Alloro Dr, Austin, TX 78717
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete

Near Guadalupe St, Austin, TX 78701
Wesley P.

Wesley P.

WASHER MAYTAG MLE2000AYW Arrived onsite and found unit with good door switch and locking mechanism but no spin or agitation. Found belt in place. Advised that motor and motor control.

Near Kimberlyn Ln, Austin, TX 78727
James C.

James C.

DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site and tested operation. Found drain pump fault, dispenser fault and cold water fault. Inspected control due to multiple failures and found failed fuse in drain circuit on control. Ohmed drain pump and found to have 1.5 ohms and should have between 15 and 60. Installed control and drain pump. Tested operation and found unit working properly. Job complete"

Near Hi Cir N, Horseshoe Bay, TX 78657
Brandon C.

Brandon C.

OVEN WHIRLPOOL WFE505W0HB1 "Arrived on site for customer complaint of error code F1E0, found failed control

Near Breanna Ln, Kyle, TX 78640
Paul R.

Paul R.

WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesn’t seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.

Near Royal Oak Dr, Georgetown, TX 78628
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temp is 4 degrees, ice production is good, took pictures. Customer unplugged refrigerator for 15 minutes five days ago and it has been working since. Spoke with tech line and they do not recommend any parts replacement at this time. Currently fridge is operating normally, job complete 7728444302"

Near Davis Oaks Trail, Austin, TX 78748
Eman J.

Eman J.

DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for previous diagnosed parts. Replaced parts. Found adjuster missing positioner. Ordering positioner WPW10195840. ; ordrng 1 WPW10195840 (positioner)

Near Georgian St, Austin, TX 78756
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WZF34X20DW Arrived onsite for the freezer not cooling. During testing found that the control was not working. Replaced control and all functions started to work. While waiting to see a frost pattern the compressor and evaporator fan shut off early. Tested freezer thermostat and it failed. Replaced thermostat and replaced evaporator thermostat as well and all functions came back on and saw a good frost pattern advised customer to give it 24 hours to cool. Complete

Near Arroyo Doble, San Marcos, TX 78666
Clif L.

Clif L.

WASHER WHIRLPOOL WFW9640XW00 Arrived on site to diagnose and washing machine that is not completing cycles. Tested all parts and components and could not duplicate any failures at this time. Hard reset control with power cycle and diagnostics test. All is working properly at this time and no leaks were found at time of service.

Near Cattail Cir, Harker Heights, TX 76548
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator not cooling and water pad getting stuck. Customer stated unit had stop cooling and he turned circuit breaker off and on and unit started cooling. Inspected unit and work area. Found moisture on top of FC gasket. Measured temperature in FC at 13°. Performed diagnostics mode and tested thermistor. Gained access to access to FC evaporator and ran step 4 in test mode, monitored frost pattern. Found good frost pattern. Recommend to replace control due to customer having to reset for unit to cool. Will need to replace dispenser pad and add insulation gasket under FC gasket. Will need authorization to complete repair..; ordrng 1 SEENOTE (NEEDS AUTHORIZATION ) and 1 W10843055 (CONTROL) and 1 W10853387 (PAD) and 1 W11159742 (GASKET)"

Near Acacia Way, Georgetown, TX 78633
Paul R.

Paul R.

COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5”. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.

Near River Vista Rd, Andice, TX 78628
Brandon C.

Brandon C.

REFRIGERATOR GE CWE19SP4NKW2 "Arrived on site for customer complaint of unit making loud grinding noise. Found noise coming from damper, I replaced damper, unit tested good."

Near Trail Rock Dr, Johnson City, TX 78636
David S.

David S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previous diagnosed parts. I gained access to the freezer door tracks and replaced new. I tested the door to ensure the unit is closing as designed. No water leaks detected. Job complete.

Near Mammoth Cave Blvd, Pflugerville, TX 78660
Kevin B.

Kevin B.

COOKTOP WHIRLPOOL GLS3665RS01 "Arrived on site and inspected cooktop and found center burner is slow to ignite, and right front burner flame is low. Cleaned igniter electrode on center burner and it is now working properly, found orifice on right front burner is clogged and after clearing it flame is normal, job complete sent videos to KB/AHS"

Near Acacia Bud Dr, Austin, TX 78733
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KSSC42QV02 "Arrived on site and inspected refrigerator and found surface of refrigerator door is Streaked/stained, Took pictures. This is considered cosmetic and is not affecting the operation of the refrigerator. Customer is also experiencing freezing vegetables on the lower shelves, recommended raising overall temperature in the fresh food section a few degrees to correct issue."

Near Acacia Bud Dr, Austin, TX 78733
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for unit not dispensing ice and getting sheets of ice at the bottom of the freezer. Looked at unit. Found that the ice in the ice bin was all frozen together. Let customer know to use the ice dispenser from time to time to keep ice broken up. Also found that drain for freezer was clogged up with ice. Removed ice from drain hole. No issues at this time. Job complete

Near Guemal Rd, Buda, TX 78610
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to inspect microwave door falling apart. Upon further inspection, I opened the unit door and found the door strikes sticking in the interlocks. Once the door was open, I found the inner liner separating from the outer liner due to the clips being broken. When opening the door, the inner liner being pulled out is causing the UI control to malfunction. I snapped the inner liner back in and tested operations and the unit is operating good. I am ordering the door assembly and a CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11188093 (door/mw)"

Near Lynn Ln, Lago Vista, TX 78645
Scott  M.

Scott M.

RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven not igniting . Found unit was stuck in demo mode . Reset controls . All checking normal . Unit preheating . No gas leaks detected at time of service. Job complete .

Near Single Shot Cir, Austin, TX 78723
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived onsite and replaced both failing lights.

Near Pickfair Dr, Austin, TX 78750
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. Removed UI and installed new. Powered unit on and performed diagnostics mode. Tested all components. All tested good.

Near Orchard Park Dr, Liberty Hill, TX 78642
Noah D.

Noah D.

DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for making loud noises, checked fan and everything, realigned and bent back all parts, checked for noise during operation, no noise found. Complete"

Near Laurel Grace Ln, Canyon Lake, TX 78130
James C.

James C.

WASHER WHIRLPOOL WTW4950HW1 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water solenoid failed. Installed new valve and tested operation. Unit tests good. Job complete

Near Fairland Loop, Marble Falls, TX 78654
Scott  M.

Scott M.

VENTHOOD KITCHENAID KVWB400DSS2 "Arrived on site for lights flickering and turning off when tappin frame of vent hood . Found led light not completely pushed into connection . After reconnection ,all checked normal with lights . Job complete ."

Near Bayfield Dr, Austin, TX 78727
James C.

James C.

WASHER WHIRLPOOL WTW4950HW1 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water solenoid failed. Installed new valve and tested operation. Unit tests good. Job complete

Near Fairland Loop, Marble Falls, TX 78654
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to test unit for damaged nameplate. Verified name plate was damaged. Replaced nameplate. Tested unit, unit works good. Job complete."

Near Alderman Dr., Austin, TX 78747
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED49STBW1 Arrived onsite for dryer not running at all and found unit set up correctly with internal issues or blown contacts. Did find that supply was 240v on L2 to neutral and L1 to neutral had 0v. Advised customer electrician would be needed. To correct issue.

Near Gaylord Dr, Austin, TX 78728
Jonathan  S.

Jonathan S.

MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for oven combo screen freezing and inspector stated temperature was hot than setting. Performed diagnostics mode and checked fault codes, found none. Customer stated that they do not WiFi or smart phone. Called Whirlpool tech support and spoke with Adrian. He stated to replace UI since not able to update software (SR#7728446103). Will need to replace UI. Found shipping date not available on UI/console. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W11297728 (UI)"

Near Rockport St, Georgetown, TX 78633
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher top panel damaged. Tested and inspected unit and found no damage. Customer stated it was had something on it and cleaned it off did did not wish to have panel replaced. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Mossy Rock Dr, Hutto, TX 78634
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site and inspected microwave and found control panel is failing, took one picture. Start button is very intermittent. This microwave does not have any orderable parts and is considered a replacement only l. Job complete."

Near Teulada Dr, Austin, TX 78739
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KSSC48FTS00 Arrived on job for complaints of warm temperature. Reset unit and inverter gave code for failed control. Spoke with DW and confirmed control was covered . Replaced control and test unit. No leaks detected at time of service.

Near Sparrow Ln, Lakeway, TX 78734
Luis M.

Luis M.

WINE COOLER WHIRLPOOL KUBR204ESB00 "Arrived on site for unit not powering on. good voltage at outlet,no voltage out of power cord diagnosed a defective power cord,ordering power cord; ordrng 1 WPW10204676 (POWER CORD)"

Near Guadalupe St, Austin, TX 78701
Al R.

Al R.

WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"

Near Roberts Rd, Holland, TX 76534
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for unit not dispensing water. Tested unit. Tested unit found that water valve from wall was not turned on. Turned on valve. Water dispensing and ice maker filled. No leaks at this time. Job complete

Near Wordsworth Dr, Austin, TX 78704
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KDTE104ESS2 "Arrived on site for customer complaint of unit not washing, found failed sump assembly, motor not finding home position. Ordering sump, ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10605057 (pump and motor assy)"

Near Summit Ridge Trail, Johnson City, TX 78636
Noah D.

Noah D.

WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for loud operation, upon inspection found no noise out of spec, noise during agitation was normal and starting of spin was normal, customer was very unhappy about sound of washer and performance. No error codes found. Spoke with 2 senior techs about washer sounds and confirmed Sounds are to spec. Complete"

Near Buttercup Ln, New Braunfels, TX 78130
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Found the door switch not closing completely. Adjusted freezer door to make better contact. After adjustment icemaker filled with water. No leaks detected at time of service

Near Hiline Rd, Austin, TX 78734
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for unit not cooling. Looked at unit. Found sealed system issue again. Coolant leaking. Request 2 hrs for service. ; ordrng 1 REQUEST (2HRS)

Near Mildred St, Austin, TX 78702
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and repaired fridge issue by shimming gap in switch space on left side door. Advised customer On repair. All checks good.

Near Sidereal Dr, Austin, TX 78727
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found the temps in both compartments well above set point. I found the compressor extremely hot and the system still charged. I evacuated the refrigerant and replaced the compressor. I installed a dye dryer and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A and ran service test 4. I had good pressures when the RC and FC cycled. Both compartments are cooling properly and the unit is working as designed. There were no water leaks present at the time of service.

Near Hacienda Heights Cove, Georgetown, TX 78633
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "Arrived on site for no ice. Removed waterline diagnosed frozen line,ran fill tube heater,water defrosted,ran fill test passed water filled icemaker. Advised customer if problem reoccurs unit will need fill tube assembly.

Near Oakdale Dr, Sunset Valley, TX 78745
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found capacitor is burning out, uninstalled microwave and replaced magnetron capacitor and diode. After repair microwave is operating properly, Job complete"

Near Camperdown Elm Dr, Austin, TX 78748
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site for an oven that is showing an F8 E1 (lower fan speed) error code. Inspected unit and work area. Placed unit in service diagnostics and found the error code. I called Techline and spoke to Ed SR# 7728450370. He had me run a few tests in traverse diagnostics on the fans and both fans worked as designed. Advised that the issue is with the whole sensor on one of the fans and stated that they are having issues with the control figuring out which fan it is. He advised to just replace both and to bring the appliance manager and console so ordering parts and office will need to contact customer about return visit due to psp item. ; ordrng 2 W11248652 (blower)s and 1 W11297710 (console)

Near Westchester Dr, Waco, TX 76710
Richard P.

Richard P.

WASHER WHIRLPOOL WTW8700EC0

Near Bonanza Ln, , TX 78640
Richard P.

Richard P.

DRYER WHIRLPOOL WGD8500DC3 Arrived onsite for the dryer not working properly. Upon inspection found that the dryer was not outside and not connected. Advised customer that the appliance will need to be connected for me to service.

Near Bonanza Ln, , TX 78640
Kayman B.

Kayman B.

OVEN WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I could not remove the hinges to replace but I attempted to manipulate them to correct the issue. After attempted repair the light will now not turn off. Spoke to CS. ; O-emld tckt

Near Crazy Arm Rd, Round Rock, TX 78664
Tyler  G.

Tyler G.

WASHER MAYTAG MVWX655DW1 Arrived on site for washer that need a new suspension rods installed. Upon repairs I went to test machine and realize that it was having even more problems with banging around then before the repair was done. After digging in the machine further I found that the hub that was installed a month before had one screw missing and two that were stripped out out of the total six that are supposed to be there and a hob itself is actually starting to lift off the inner tub and causing damage to the gear case as well due to this whole issue we are going to have to order a complete rebuild on this machine including but not limited to Z inner tub outer tub gear case splutch assembly and wash plate etc. office to reschedule due to some parts being psp ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11089264 (filter) and 1 W11219115 (TUB OUTTER)

Near Kiddieland Rd, Temple, TX 76502
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, inner basket, gearcase, hub assembly, clean out filter, screw, and wash plate and tested unit. Unit ran as designed. Recalibrated unit and call complete."

Near Campbelton St, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR KITCHENAID KRMF706EBS00

Near S Cliffwood Cir, Belton, TX 76513
David S.

David S.

REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived on site for icemaker not working. I inspected the unit and work area. I found the ice maker not going through a harvest cycle. I found the ice maker W10882923 no available any where at this time.

Near Cactus Valley Dr, Leander, TX 78641
Leonardo C.

Leonardo C.

MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to replace parts

Near Woodstone Square, Austin, TX 78703
David S.

David S.

DISHWASHER WHIRLPOOL MDB8959SKB "Arrived on site for error code f8e4, float switch open. I inspected the unit and work area. I inspected the float switch and found it stuck in the open position. I adjusted the float switch and tested the unit. The unit is operating as designed. Job complete. No water leaks detected."

Near Long Hollow Loop, Leander, TX 78641
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to install parts previously diagnosed. Replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Per service pointer W11092686E secured evaporator to back liner using clamps and zip ties,replaced cover.

Near Baxter Ln, Austin, TX 78736
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not dispensing ice and sometimes not water. Upon arrival customer informed that issue is unit will not dispense ice and clogging with ice. Tested and inspected unit and found failed ice container. Ordering needed part to be shipped to customer. And instructed on emptying ice bin regularly. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11244434 (ice-contnr)

Near Waterway Ave, Hutto, TX 78634
Paul R.

Paul R.

TRASH COMPACTOR WHIRLPOOL GX900QPPS5 Arrived onsite for a compactor that is no starting. I found the unit installed with the cabinet brackets and the customer added a marble counter top after the brackets were already installed and there was no access to the screws. I was able to push the unit back far enough for Mr to cut the straps with snips. I tested the unit and found the momentary start switch not passing voltage. The switch needs to be replaced. I replaced the switch and tested the unit. All is working as designed. Call complete.

Near Madrid Dr, Georgetown, TX 78628
James C.

James C.

WASHER WHIRLPOOL NTW4516FW3 Arrived on site and tested operation. Found unit has a motor circuit fault. Tested motor and shifter and found both to be good. Found basket not sitting properly on gearcase drive shaft and is causing the entire assembly to go off balanced. Removed spanner nut and found basket shaft flared out on one side. Unit will need new basket and gear case to repair. Office to schedule return services due to basket is expart; ordrng 1 W10554251 (spin basket) and 1 W11255272 (gearcase)

Near Hi Stirrup, Horseshoe Bay, TX 78657
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replace vapor guard from previous diagnosis. Once again part is not the correct part needed. Spoke with tech line they advised part research is needed. Took photos of part needed and part received. ; saved tckt

Near Tanager Way, Austin, TX 78748
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=5 degrees, RC=41 degrees & ice maker=-1 degree. Placed unit in diagnostics and tested the ice maker and found the sensor arm would not come down and was showing the ice bin full when I had it pulled out. Removed the ice maker cover and found the sensor arm frosted over and sticking and the back left side the ice tray was badly damaged. I removed and replaced the ice maker and tested it and the fill tube and the unit is operating as designed. No water leaks observed during service, job completed."

Near Needles Cove, Lago Vista, TX 78645
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for washing machine that’s not spinning and close properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E5 (hot and cold reversed), F0 E4 (high water temperature), F7 E1 (basket speed sensor fault), and F7 E6 (motor fault). I ran the unit through soft and hard manual agitation and low speed and high speed spin tests and unit ran as designed for over a minute through each cycle. I called commercial Techline and spoke to Freddie. He had me run several checks and I noticed the unit was only getting hot water through both hot and cold valves. Freddy thought that the issue was with the temperature switch. Disconnected hoses and found hot water coming through both lines from the wall. For the advisor that was the issue because high temperature water during the rinse cycle with basically kill the machine and limit the spin on those cycles. He advised the motor fault and spin speed sensor would pop up if the baske

Near N Loop Dr, Waco, TX 76704
Noah D.

Noah D.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to Inspect fridge for loud noise during operation, upon inspection found the noise coming from inside cabinet, found defrosting issue in back of fridge, must order fan and cover. Office to reschedule ; ordrng 1 W10501260 (COVER) and 1 W10799425 (FAN )"

Near Williams Way, New Braunfels, TX 78130
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KSS048QMB01 "Arrived on site for customer complaint of unit not making ice, and UI control not working. Found UI control failed and emitter controls failed.Ordering controls and bringing back ice maker and valve.; ordrng 1 W10839424 (cntrl-elec)"

Near Grape Creek Rd, Johnson City, TX 78636
Wesley P.

Wesley P.

OVEN MAYTAG NA NA

Near Cumbria Ln, Austin, TX 78727
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but there’s also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer

Near Hazelwood Ave, Waco, TX 76705
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL GI7FVCXXY00 "Arrived on site for ice melting and cooling issue. Found ice melting in bin at time of visit unit cooling correctly,ran diagnostics thermistors passed,ran ice box no air flow from fan defective fan. Ordering control and ice box; ordrng 1 W10293764 (ICE BOX ) and 1 WPW10292583 (HARNESS)"

Near Grapevine Ct, Austin, TX 78737
Noah D.

Noah D.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for not filling, upon inspection found no error codes and no issues with any components,Complete"

Near Legend Hill, New Braunfels, TX 78130
Kayman B.

Kayman B.

DISHWASHER KITCHENAID KDTE104ESS0 Arrived onsite for dishwasher not heating or cleaning. Upon inspection I found an error code for no heat. the sump and motor running but at the end of diagnostics the unit would not heat and was pulling incorrect amps for the heater to engage. I replaced the heater and the unit is working as designed. The customer also brought to my attention a broken wheel assembly I inspected and both need to be replaced. so I will need to order the assembly. (WPW10195417) wheel assembly x2..; ordrng 2 WPW10195417 (lower roller asm)s

Near Vintage Dr, Round Rock, TX 78664
Al R.

Al R.

WASHER MAYTAG MVWX700XL1 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete

Near Ruger Dr, Killeen, TX 76543
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator still not producing ice. Inspected unit and work area. Found ice maker turned off. Found ice frozen in ice maker. Attempted to measure temperature in ice container but customer had doors opened to remove food for service. Found temperature in ice container at 27°, not accurate. Measured in freezer at 13°. Checked ice level sensor and found reading empty container. Checked ice maker error codes and found E0 for none. Cycled ice maker and cubes dropped. Ran fill cycle and ice maker filled. Informed customer if unit still does not make ice and wants to remove food for service to do it the day beforehand so we can get accurate temperature reading. At time of service all tested good. No water leaks detected."

Near Gabriel Woods Dr, Georgetown, TX 78633
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to install parts previously diagnosed. Installed a new compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly.

Near Elm St, Austin, TX 78703
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Arrived on site to inspect fridge for noises, upon inspection found everything working to specs and no noises present out of the ordinary, checked amp draw and temps in fridge, it got to 35 degrees, no issues found. Complete"

Near Madeline St, New Braunfels, TX 78132
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised that the ice maker is intermittent and only making a few cubes at a time when it works. I checked temps in the FC=9 degrees and in the ice maker housing=17 degrees. I tested the ice maker and it operated as designed and the tray was full of ice cubes. I disassembled the ice maker housing and found the IM evaporator frosted up. I tested the IM evap defrost and it operated as designed. I am ordering an air handler housing kit and will return with screened parts. No water leaks observed during service.; ordrng 1 5303918784 (air handler housin)"

Near Pioneer Cove, Leander, TX 78645
James C.

James C.

WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Ran normal cycle and found water level too low. Verified pressure hose and valves. Ran calibration and tested again. Unit now filling to proper water levels. Customer asked it that was correct water level and how to get more water into wash cycle. Instructed customer to use bulky or power wash for more water during wash cycles but the levels are now filling to the correct height. Job complete

Near E Briar Dr, Granite Shoals, TX 78654
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not washing at all, found unit had a failed valve, I replaced valve, unit tested good."

Near Simon, Kyle, TX 78640
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for unit over freezing in refrigerator. Looked at unit. Found that the diffuser in refrigerator was not closing as it should. Ordered part. Rescheduled with customer.; ordrng 1 W11317276 (diffuser)

Near Springfield Dr, Austin, TX 78744
Al R.

Al R.

RANGE WHIRLPOOL WFE550S0HZ1 Arrived to install previously ordered part.Removed and replaced the main harness.Reassembled and unit tested as designed.Customer satisfied.Job complete

Near North Dr, Belton, TX 76513
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL MER6600FZ "Arrived on site for range that has a broken knob and their oven door won’t close. Inspected unit and work area. Found hinge broken on oven door as well as burner switch and knob completely broken off. Replaced hinges and tested unit. Unit opened and closed as designed. Call complete."

Near Kenwood St, Waco, TX 76706
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite to replace UI panel. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete

Near Townes Ln, Austin, TX 78703
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Brandon C.

Brandon C.

RANGE JENN-AIR JDRP430HL00 "Arrived on site for customer complaint of right rear burner flickering, found clog in orifices, I cleaned orifices, unit tested good."

Near Whitmire Rd, Blanco, TX 78606
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW5620HW2 Arrived onsite and replaced pressure switch which did not alleviate symptom. Went to replace the main control and discovered faulty wiring. Needing the harness to repair. Advised customer. All connectors are detached from new control. ; ordrng 1 W10919942 (HARNESS ) and 1 W11449075 (HARNESS)

Near Maysillee St, Austin, TX 78728
Eman J.

Eman J.

RANGE WHIRLPOOL WFE320M0ES0 Arrived onsite for damaged cook top. Tested system. Found cook top damaged. Ordering cook top W10245805. Part is a ex part. Office plz reschedule ; ordrng 1 AUTHO (AUTHO) and 1 W10245805 (cooktop)

Near Crownover St, Austin, TX 78725
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite for refrigerator ice maker leaking or dropping water into the ice bin. Upon inspection I found a small crack in the ice tray causing water to immediately drip out once the fill valve is engaged. I replaced the ice maker and tested functions. All tested good and unit is now working as designed. No leaks or drips detected at time of service. Job complete.

Near Rio Verde Dr, Leander, TX 78641
James C.

James C.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and found dispenser door has fallen off. Installed new dispenser door and tested operation. Unit tests good. Job complete

Near Stewart St, Meadowlakes, TX 78654
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site for washer that was making clicking noises and not allowing the door to lock properly. After running diagnostics I could not find any error codes but I did find that the Main control was sending the full amount of power To the door latch itself I ended up replacing the door latch and was able to test the machine the door now locks and the washer continues advancing to cycles just as it should but we will need to return with a user interface and possibly the Acu because there appears to be an issue with selecting cycles and it showing the exact time of how long the cycles will take. Office to reschedule after verifying when we can get parts; ordrng 1 W10433195 (console) and 1 W10750487 (panel-cntl) and 1 W11031839 (cntrl-elec)

Near Star Canyon Dr, Woodway, TX 76712
Lou S.

Lou S.

RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Canceled diagnostics and tested the unit in bake mode at 225 degrees. Customer advised the unit makes a loud humming noise after they’re done with the oven. Once the oven reached 225, I could hear the cooling fan turn on, along with the convection fan. Once the convection fan turned off and the cooling fan remained on, I questioned the customer regarding the noise. They advised it was the noise (humming) they were hearing but a little louder and they said it stays on for a long time. I advised the customer that it was the cooling fan and it was normal. Also, the cooling fan will remain on until the unit gets to a certain temperature at which time it will shut off and the unit will cool on its own. No repairs needed at this time, unit is operating as designed. No gas leaks detected during service, job completed."

Near La Quinta Dr, Georgetown, TX 78628
Clif L.

Clif L.

DRYER WHIRLPOOL WED49STBW0 Arrived on site to diagnose a dryer is not heating. Tested unit and found only have power at outlet. Advised homeowner on findings and they will need an electrician to complete repairs.

Near W Washington Ave, Copperas Cove, TX 76522
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on job for complaints of not cooling. Found compressor running, evaporator motor working no frost pattern. Will need compressor and evaporator to complete. SS tech needed. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR ) and 1 WPW10143759 (dryer)"

Near Fitzhugh Rd, Dripping Springs, TX 78620
Eman J.

Eman J.

WINE COOLER WHIRLPOOL WUB50X24HV01 Arrived onsite for previous diagnosed parts. Handle was incorrect part. Requesting research on handle. ; ordrng 1 W11476530(BLACKSTAINLESS) (BLACK STAINLESS HANDLE)

Near Hunt Trail, Austin, TX 78757
Richard P.

Richard P.

WASHER WHIRLPOOL WFW5620HW0

Near Springtown Way, San Marcos, TX 78666
Tyler  G.

Tyler G.

DISHWASHER KITCHENAID KUDE60FXSS4 Arrived on site for dishwasher repair of rack rail that broke off upper rack. After installing 2 tracks and 2 adjuster mounts unit is working as designed. No leaks before or after repair.

Near Daisy Ln, Temple, TX 76502
James C.

James C.

ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site and tested operation. Customer pointed out that the control housing was cracked where water filter installs on previous service visit. Instructed customer that I would take picture and show to service manager. Found water valve pulsing and reservoir not filling completely. Installed new valve and tested. Unit now filling properly but unit is making thin ice due to R/O system. Customer is going to bypass system to correct ice thickness and unit performance. Unit tests good. Job complete

Near Co Rd 132A, Kingsland, TX 78639
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking from ice bin and fascia. Removed ice build up in ice bin and around icemaker adjusted gasket on ice door. Ran icemaker through a harvest passed,ran fill test passed no leaks"

Near Toulouse Dr, Austin, TX 78748
David  Z.

David Z.

COOKTOP KITCHENAID KCGS950ESS02 Arrived on site for cooktop that was always sparking when on. Tested and verified it is all switches. Replaced switch harness and retested. Unit is still sparking all the time. Attempted to replace spark module but did not have one with me. Ordering spark module and another harness in the event spark module does not resolve.. Placed on cancellation list.; ordrng 1 W10619016 (harns-wire) and 1 WPW10475150 (module-spk)

Near Orchard Falls Dr, Cedar Park, TX 78613
Richard P.

Richard P.

RANGE WHIRLPOOL WCG97US0HS00 Arrived onsite for the cooktop not working properly. During testing found that the cooktop is working to manufacture specs. Flames look good. Customer was concerned about all the ignitors turning on when you turn on one burner. I explained to the customer that it’s normal for all the ignitors to turn on when turning on one burner. Complete

Near Roaring Falls, New Braunfels, TX 78132
James C.

James C.

WASHER MAYTAG MVWB765FW3 Arrived on site and found pieces of agitator have broken off from item getting stuck. Found warped agitator to be the cause. Installed new agitator and tested operation. Unit tests good. Job complete

Near Marsh Ln, Kingsland, TX 78639
Richard P.

Richard P.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven control panel jumping time and date ahead of the actual time. Will need to replace console . Ordering parts and office to schedule ; ordrng 1 W11296171 (console)

Near Dashing Sycamore St, San Marcos, TX 78666
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of not making ice. Found icemaker rotation without bypass. No heater or calling for water. Will need icemaker to complete. ; ordrng 1 W10882923 (icemaker)

Near Hot Spring Valley, Buda, TX 78610
Richard P.

Richard P.

DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher not washing. Ran diagnostics and found error code for motor not running. During testing found that the sump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected complete.

Near Treasure Trove Path, Niederwald, TX 78640
David  Z.

David Z.

REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site to diagnose refrigerator not making ice. Performs diagnostic on unit. Found service pointer W10666208 for no ice production. Performed diagnostic test on emitter board and found the 2 blinks indicating bad optics. Also found crack in mold of icemaker. ; ordrng 1 W10757851 (optic bd set ref)"

Near W Rim Dr, Austin, TX 78731
Andy  B.

Andy B.

WASHER MAYTAG MVWB835DW3 Arrived on site for washer not operating properly. Tested and inspected unit and found UI and control miscommunicating and shifter failure. Ordering needed parts. Spoke with office and can schedule for Monday no water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 8 W11027980 (screw)s

Near Old Coupland Rd, Taylor, TX 76574
Jonathan  S.

Jonathan S.

COOKTOP JENN-AIR JGCP436HL00 Arrived on site for cooktop flame to high or to low. Performed diagnostics and tested burners. Inspected refrigerator and checked gas settings on regulator. Adjusted burner flames to lowest settings. Tested all burners. All tested good.

Near Georgetown, TX 78633
Al R.

Al R.

WASHER MAYTAG MVWB835DW3 Arrived to inspect washer not starting.Customer stopped me short of the laundry room and told me the unit now works.I put the unit into diagnostics test mode and unit had a F5E1 Lid switch fault Lid not open and a F2E1 stuck UI.I cleared the fault codes and ran diagnostics test mode and unit tested as designed.No parts needed. I also ran test 52 Load calibration cycle.All water lines were dry at the end of service.Customer satisfied.Job complete

Near N Milam St, Rogers, TX 76569
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator fan and thermistor harness. I ran service test 4 to check the 3 way valve, fans, and sealed system components and found all working properly. I checked all the thermistors from the control and they passed. I could not perform any of the other test at this time because the customer had defrosted the unit and it was at room temperature. I explained to the customer to check the coil in 3 weeks and showed mr where to look and what to look for to see if there was still a defrosting issue. I explained that there could possibly be a control issue causing the problem. Call complete."

Near Chadwick Drive, Georgetown, TX 78628
Andy  B.

Andy B.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed parts, found UI is incorrect part and control needed is microwave control. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 W10687342 (door/mw) and 1 W11110515 (glass-door) and 2 W11188752 (fuse)s and 1 W11297728 (console) and 1 W11325603 (MICROWAVE CONTROL ) and 1 W11398764 (FILTER BOARD )"

Near Fresno Ave, Pflugerville, TX 78660
Lou S.

Lou S.

WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning at end of cycle. Upon further inspection, I found the unit full of water and unplugged. I plugged the unit in and placed it in diagnostics and attempted to drain the water from the tub. The unit failed to drain the water. I removed the water from the unit first then removed and replaced the drain pump and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near Prairie Rye Dr, Lago Vista, TX 78654
David  Z.

David Z.

RANGE JENN-AIR JDRP548WP03 Arrived on site to install previously diagnosed touch panel and transformer to resolve resetting issue. Installed new touch panel and transformer. Retested unit and all is working as designed. Call complete.

Near Arcana Cove, Austin, TX 78730
Kevin B.

Kevin B.

REFRIGERATOR MAYTAG MSD2651HES

Near Bock Rd, Buda, TX 78610
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site to inspect fridge for not cycling, upon inspection found it short cycling, replaced cap and started, no problems found after that. Complete"

Near I-35, New Braunfels, TX 78130

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