Arrived on site for unit not operating correctly. Upon arrival test unit. Cannot duplicate the issue. Customer stated that there may be a issue with time. Test timer several times and operates correctly. Instructed customer on timer use and timer resetting . Unit is operating as designed. Job complete ; ordrng 1 W11600643 (Control panel)

Arrived on site to diagnose refrigerator not cooling and making a buzzing sound. Examined unit and found the compressor was completely locked up and just buzzing when it's trying to start. Advised customer that a sealed system repair is needed. Requesting autho and required parts. Office to schedule when ext warranty approves and parts arrive. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X36103 (RC Evap) and 1 WR87X36101 (Freezer Evap) and 1 WR87X30875 (GE Drier - R600) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit) and 1 Wr87x30876 (Access Valve) and 1 SmartHQ (GE Smart HQ)

Arrived on site for FC lighting out and RC cooling issue. Upon arrival customer states that there is no issues with cooling and that only issue is FC lighting. Inspected unit and found leds out in FC . Replaced 1 led module kit. Test unit and is operating as designed. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher not working or draining. Tested and found the drain hose pinched. Replaced and tested, unit is now operating as designed. Job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested the unit and found unit operating as designed. We do have the go ahead to charge cc on file

"Arrived onsite for dryer no power. The customer said that there was a power outage and dryer did not come back on. They found the breaker was tripped. The unit now will power on, the LEDs flash on when the power button is pushed but do not flash on when you power down. The washer does both. I installed new control board and ui. The unit is operating as designed.Sr7737160430"

"Arrived on site to follow up on washer making excessive noise. Noise sounds like loud screening during spin only. Watched videos customer captured. Ran unit with weight on 3 different cycles and diagnostic. Noise sounds like screaming Triac on control board, and the serial number falls in range for service pointer for triac Noise. Ordering control and encoder to resolve. Valve also sounds abnormally loud. Set return visit for 2 hours to make sure we can run a load and noise is gone. ; ordrng 1 W11513246 (ACU) and 1 W11481116 (Encoder) and 1 W11513255 (Valve)"

"Arrived on site to diagnose range that was burning some items on the cooktop, on several different burners. I tested the voltage at the terminal block and found it consistently at 120 on L1 and L2, polarity correct. I tested the burners and found they are cycling correctly, and the switches are fully responsive. Per previous conversations with tech line I checked their cookware and found most of it had a fairly noticeable concave indent, with one bubbled outwards, which can cause issues with the element. Advised to replace cookware with some newer pots and pans with flat bottoms to ensure proper cycling. Burners are not sticking on high and no damaged was found to the switches. All working as designed with no verifiable failures. Call complete."

"Arrived on site for freezing in fresh food section. Found cold air migrating through around damper with damper closed,removed diffuser assembly,added sealer to new diffuser installed new diffuser air no longer migrating through. Found new crack at bottom of liner,used liner repair kit."

"Arrived on site to test unit for no power. Found ui not receiving voltage. Found console is peeling apart causing moisture from steam to accumulation on UI board. Recommend control, UI and console. Scheduled for 8/29.; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)"

Arrived onsite and confirmed slides are stiff and hard to open. Replaced left and right side. Door is opening and closing properly. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump & motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for upper ice maker not working . Also unit is still not cooling properly . Found FZ 20 degrees . Weak frost pattern . Compressor pulling normal amps . All fans working . Ran harvest and fill . Both working normally. No signs of dye . Will let service manager determain parts to return for repair . No water leaks at this time ; O-emld tckt

"Arrived onsite for range door glass broken. Replaced the glass on the front of the door. The handle brackets were bent up, pulled and straighten them up and reinstalled. The unit was in the garage and the range door is operating as designed."

Arrived on site for refrigerator not cooling. Upon arrival conf8rmed failure and found all fans running. Found compressor had signs of previously repair sealed system and checked r600 psi. Found unit was low on refrigerant and had leak in system. Will need office to reschedule once availability of parts is known for repairs.; ordrng 1 W11455472 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11455370 (Evap coil) and 1 Nitrogen (Nitrogen kit) and 1 R600 (R600)

"Arrived on site for refrigerator not cooling properly in rc said and struggling to get past 39 degrees when set to 4th coolness lvl. Upon arrival found temps at 8/40 degrees in fc and rc. Tested thermistor from hv control at P5-1&2 6.92k, 3&4 13.5k, p8-1&2 21.5k. Found condenser coils clear and all fans running. Found compressor much hotter then normal. Spoke with techline on findings (Chris sr#7737166218) and was instructed to put a temp data collect in unit to record temps over next few days. I did verify unit had proper airflow through defuser and lower return vent. Replaced evap fan motor and evap thermistor to try and help regulate airflow better to rc side. Office to reschedule once temp collector is known.; ordrng 1 Tempdatacollector (Temp data collector)"

"Arrived on site to test unit for gas smell, tested unit found that the gas is on but no gas smell but when i open the unit a strong gas odor can be detected, took apart the unit and was able to narrow down the smell to burner, replaced burner, ran for 10 minutes, no excessive smell of gas was detected, advised customer to monitor and if issue persists call us back, at this time no leaks detected,job complete"

"Arrived on site to test unit for screeching noise, tested unit found a a screw holding the shield fell out and got stuck between cam pulley and cover, when customer would run larger loads it would grind on the cam damaging it, replaced cam, secured cover with larger diameter screws, tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site for element sagging. Upon arrival, inspected unit and found support is fractured. Need to replace support. Removed microwave/oven combo from cabinet. Had to completely disassemble unit to get to support retainer. Installed new support. Unit is operating as designed. Job complete"

Arrived on site to install freezer door. Tested and unit is not operating as designed job complete

"Arrived onsite for oven tripping breaker. Upon arrival inspected unit. Ran diagnostics and found not stored error codes. Ran components test and isolated all components, did not trip the breaker. Ran normal bake at 350 degrees and completed bake cycle, took pic. If symptoms persist recommend builder inspect wiring and breaker. Unit is functioning properly. Job complete"

"Arrived on site to inspect washer not going through cycles. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. Customer advised that the unit is noting enough water and wont start a load. I made recommendations for use and care and recommended they use the unit on a deep water wash and rinse to allow the clothing to get fully cleaned. No repairs needed at this time and no water leaks observed during service, job completed."

"Arrived onsite for customer questions concerning design, settings and performance expectations. Tested and found unit operating properly and within specifications. Advised customer on findings and on use and care."

"Arrived on site. Found freezer door gasket popping out of door liner channel,added adhesive to liner channel,reinstalled gasket. If issue continues will need a new freezer door."

Arrived on site for microwave not turning on. Upon arrival confirmed failure and found fuse blown on noise filter. Filter connections were tight and I replaced fuse and door lock under W188JB1DPL1. Found unit workin* as designed without failure. Call complete

"Arrived on site to replace previously ordered parts. Replaced control W11621180, Valve W11621181, and dispenser W11413340. Test unit and unit is operas designed. No leaks present at this time. Job complete"

Arrived on site for doors not sealing properly. Found fresh food door gasket not sealing and has small gap about 1/4 of the way down . Readjusted hinge brackets and perma gummed behind gasket . Heated gasket up and remolded . Door is sealing properly . Recommended to come back in couple day to see if any new moisture issues are present. No water leaks detected at this time . Job complete

Arrived on site for dryer making a screeching noise during use. Upon arrival confirmed failure and found noise emanating from front bearing seal that had broken from drum. Replacing bearing kit and tested unit. Found noise removed and unit working as designed. Call complete

Arrived on site to replace front left leveling foot and checked sealed system. Unit has been unplugged. I was able to plug it in and adjust the fridge and freezer and replaced the damaged foot. I checked for leaks on the welds and evap and found no UV dye present (other than what had dripped during the cap tube weld leak) previously resolved. Unit started cooling properly and frost pattern was developing. Leveled unit. All appears to be working as designed. Repair completed.

Arrived onsite for a refrigerator with moisture build up on the outside of the doors. I found the vertical mullion sweating and moisture running down and collecting in the deli drawer gasket. I found the vertical mullion turned off on the UI in test 35. I turned it on and tested finding it drawing .50DCA and working as designed. Call complete.

"Arrived onsite for ice ball on shelf below icemaker. On inspection I could see splash evidence in the freezer. The icemaker was replaced In April, ordering the icemaker fill tube to see. You can see were the water splashed and froze inside the FC. No water leaks detected during service.; ordrng 1 1111111111 (Icemaker fill tube. Could not fine it. #58 might be it.)"

Arrived on site for microwave making noise . Unit is heating and vent working . Found top mounting bolts loose and unit is vibrating and making noise . Tightened mounting brackets . Noise went away . Job complete

"Arrived onsite for a refrigerator that isn not cooling. Upon arrival I found the unit running but not cool at all. The unit has been running all day at this point and there was no frost pattern and the unit is pulling .25 amps. I am ordering a ss. Compressor, evap, access valve and dye driver. Office to reschedule ; ordrng 1 W11578004 (EVAPORATOR) and 1 W11358352 ((Compressor Kit)) and 1 WPW10143759 ((Dye Drier)) and 1 W10913906 ((Access Valve))"

"Arrived onsite for range bake not working. On inspection found that the broil is working correctly, but no bake. Getting 123 vac to the broil on the DSI board, the bake is getting 0vac on the DSI board. I replaced the DSI and when I talked to WP tech line they said to change the control board since there is no voltage to the bake side. I tested the igniter wire and tested good. On further inspection found the wire red with white stripe is shorted. Ordering a wiring harness.Sr7737163828; ordrng 1 W11458864 (Main harness) and 1 W11564647 (Console)"

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator at 19?F and the customer advised the unit always freezes everything inside of the refrigerator section. Checked the refrigerator thermistor and found it reading, 1.81 kg ohms of resistance, indicating the temperature was above 100?F. Replaced the refrigerator thermistor and tested the unit. The unit began to cool and operate as designed. Advised the customer to keep an eye on the unit and call back if any other issues persist. Call complete."

Arrived on site for loud dryer . Found belt had grooved tension pulley . Replaced belt and pulley. Unit is now functioning properly . Cleaned lint out . Recommend having vents cleaned . Job complete

Arrived on site to test unit for door falling when opening the door. Test unit and found broken right hinge. Ordering new hinge rescheduled for ; ordrng 1 W11573702 (Right hinge)

Arrived onsite for a refrigerator with a stuck air filter. I found out the customer was trying to remove the dampener housing be cause he thought there was an air filter in it. I explained to the customer that this unit does not come with an air filter and he only needed to change the water filter when the change filter light came on. I showed the customer in the owners manual the option of getting a preserve filter for the vegetable bin. Call complete.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Arrived on site and verified blower assembly was needed. Found green wire to blower was pinched and cut causing it to ground out to cabinet. Replaced blower and vent. Tested unit to 350 with no issues. Unit working as designed. Job complete.

Arrived on site to install previously ordered parts. Replaced lid and same noise continues. Disassembled unit to inspect all components. Found blower collar is not secure and rattling. Added both padding and secured collar to housing. Test unit and is operating as designed. Job complete

Arrived on site for dishwasher not drying dishes. Upon arrival couldnt find any errors in diagnostics. Ran through diagnostics tests but found unit would stop diagnostics right after drain motor was done and wouldnt allow for unit to heat. Ran tests repeatedly but couldnt get any power from ACU to heater tor stat. Verified unit had stable 119vac connection that was polarized correctly. Ill need office to reschedule once availability of control is known. Ordering W11672039a control board. ; ordrng 1 W11672039a (Control)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed"

"Arrived on site to inspect range oven not turning off. Upon further inspection, the customer advised that they were baking at 450 degrees and when they went to turn the unit off at the control, the oven would not turn off and they could hear the control relays making a popping noise. I found the unit unplugged and I tested voltage at the wall and got 243V. Removed the back panel and inspected the control and found no damage to the control and inspected the terminal block and the harness checked good. Plugged the unit in and tested the unit on bake at 350 degrees and measured voltage at the bake and broil elements and got 243V at both. Tested voltage at the terminal block and got 243V. Monitored temperatures and voltages while testing and when the unit reached preheat temp of 350, I allowed the unit to cycle for approximately 5-6 minutes then turned it off and monitored operations. The unit operated as designed and turned off when I pressed cancel on the control. I advised the customer of my testings and findings and recommended replacing the main control due to a possible relay sticking and allowing the unit to continue to heat. I contacted Whirlpool Safety and spoke to Callie and advised of my testings and findings and recommended the main control be replaced. Callie provided concession #W18BC50WPL1 to warranty all repairs to the unit and provided SR#7737103518. I removed and replaced the main control and retested and unit operated as designed. I tested the cooktop burners and they are operating as designed. Job completed."

"Arrived onsite for a refrigerator that isn making a loud noise when in use. Upon arrival I found that the unit was in defrost. I put the unit in diag mode and ran the compressor and found that it ran normally with no loud noise as the customer described to where he could hear it in the next room, I ran all of the fans in the unit one by one and found that they ran normally with no loud noise either. But the customer did point out to me that the lower door hing squeaks when you clothe door. I attempted to adjust and gears the hinges but still no change I am ordering the hinges and returning on 09/06/23; ordrng 1 W11233372 (Bottom HINGE-DOOR)"

Arrived onsite for a dryer that shuts down and shows an F3E3 open or shorted inlet thermistor error. I went in diagnostics and confirmed the F3E3 error and erased it. I tested the thermistor from the control and it showed 55.5 ohms at 73 degrees which is good. I tested the dryer on a timed dry high heat cycle and the dryer worked as designed and never failed. I ran a regular cycle on medium heat and the unit never failed. I made sure the connector was tight at the control for the thermistors. At this time all is working as designed. Call complete.

"Arrived on site to install previously ordered parts. Upon arrival replaced timer and issue continues. Replaced thermal fuse . Disassembled unit to test motor. Motor test good. Am getting 120 at motor. When start is pushed, voltage at motor drops to 4v . Need to order harness.. office to reschedule ; ordrng 1 W11485014 (Harness)"

"Arrived on site for washer making a loud noise. Upon arrival couldnt find any error codes. Found no oil leaks, gearcase, cam or belt failures. Customer provided video of sound but I couldnt replicate failure during spin. I did replace actuator due to possible sensor failure with transition between agitate and spin based on noise from video, found unit working as designed with no leaks."

Arrived on site to test unit for unit not working. Did a hard reset and out unit in test mode and unit working as designed. Turned unit on to normal cycle and unit working correctly job complete.

"Arrived on site to test unit for loud noise, tested unit for extreme rumbling noise of stage 3 in diagnostics, not water valve have failed, drain pump is running extremely rough as well, recommend replacing hot and cold water valves and drain, ordering parts rescheduled for 8/29, customer want a morning appointment ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double)"

"Arrived on site to test unit for not locking. Found error f7e9(locked rotor). Found gearcase has failed and agitator is stripped. Recommend gearcase, rotor, stator, slider clutch, agitator and lid lock assembly. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754158 (Motor) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"

"Arrived on site for unit making noise when powering on. Upon inspection found mounting screw above damper was too long, making contact with the fan blades. Shortened screw. Unit is now functioning properly. Job complete"

"Arrived on site for snack drawers issues. Found lid popping off end brackets,added washers to end caps,reinstalled lid tested drawer operation unit working as designed. ; used 2 Wp489467 (Washer) from stock"

Arrived onsite and found unit operating with sticking glides. Ordering ice drawer glides and returning with drawer glides. ; ordrng 1 WPW10170987 (Center glide) and 1 WPW10170835 (Ice drawer glide left)

"Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Erudite motor received proper voltage. Replaced sump, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly including heater. Noticed rinse aid is not being use as well as plastic dishes are not drying. Advice to customer about benefits of using rinse aid, placement of dishes and running hot water prior to dishwasher use. Explained to customer that plastics will not dry in this unit. Unit is operating as designed. Job complete"

"Unit 1 Arrived on site. Checked unit,unit cooling correctly,checked temps reading 38 and 2? checked door operation good on all doors,ran diagnostics thermistor passed,ran fan test passed ran icemaker test passed no errors,ran harvest and fill passed. Found loose handle removed handle adjusted set screw reinstalled handle"

"Arrived on site to test unit for not drying dishes, tested unit found all components engaging properly heater is getting hot, no error codes store in system, notice that rinse aid dispenser is empty customer stated that they use it but not all the time, stated to customer that this model does not have a steam vent so propping door open at the end of cycle should help with drying, and unit is designed to be used with rinse aid at all time for optimal performance, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for gasket not sealing perfectly. Heat treated lower gasket. Unit is now operating as designed. All checks good.

"Arrived onsite for a refrigerator that is not cooling properly upon arrival I ran a temp test and found Fc17*, I asked the customer how long has the unit been running and I was told about 3hrs. I the checked the evaporator and found that the frost pattern didnt go past the first coil which point sto a sealed system issue. I am ordering the compressor, access valve, evap and Uv drier office to reschedule ; ordrng 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 W11579351 (EVAPORATOR)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Tested and found the dishwasher not draining due to the drain plug still in the garbage disposal. I removed the plug and tested unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to replace orifices. Replaced left side and right side. Went to replace center burner and 2 of the orifices are stuck will need to return with different tool to remove orifice. Reschedule for Thursday 8-31; schdld next appmnt for 8/31 THU !

"Arrived onsite for unit not making ice. Upon arrival inspected unit. Removed ice bin and found unit is making ice. Customer stated was not making ice for about 2 weeks. She pulled the ice bin, then placed it back. Noticed after the unit began making ice again. Suspected obstruction. Currently under is functioning as designed. Customer will monitor. Job complete"

"Arrived on site for oven time to fast. On inspection the unit was not setup with internet all the way. Customer is going to finish up the setup in see if the update fix the clock issue. Called WP tech line they said to,order the ui just in case the update does not fix the time issue ordering a UI W11600370. SR7737148283; ordrng 1 W11600370 (Ui)"

Arrived on site for not drying. Upon arrival test unit and vent test failed. Found cut off has failed. Replaced cutoff and unit heats correctly. Advised customer to have vent cleaned annually. Job complete

"Arrived on site for door issues. Doors reading open with doors closed,called tech support ran multiple test from main control per tech support ordering ui control. Sr#7737150190; ordrng 1 W11664671 (Ui panel)"

Arrived on site for door not closing correctly. Upon arrival test unit and found bottom interlock is not positioned properly. Reinstalled bottom interlock and test unit. Unit is operas designed. Job complete

"Arrived onsite for dispensing issues. Upon arrival inspected unit. Ran diagnostics and found F5/E2 latch issue, did not pertain to current issue. Ran checks and confirmed dispenser is functioning but is running out of detergent after 4-5 loads. Called tech line for assistance. Spoke to Rob.SR#7737149525. Found that consent rate may have been inadvertently changed. Unit was set to 2x which is the highest amount dispensed per load. Made adjustment to 4x for customer to monitor. Unit settings cycle over from 6x to 2x, could have been previously set to 6x , bumped and ch to 2x. Tech confirms dispensing components are functioning. Customer will monitor. Job complete"

"Arrived on site. Replaced three damaged doors, broken facia and nameplate. Job complete"

"Arrived onsite for DW that is leaking. Upon inspection I found the leak coming from the door, upon further inspection I found that the door was not sitting on the hinge properly causing the door not to close properly on the right hand side p, I advised it and tested the unit and found unit operating as designed no leaks"

Arrived onsite for MW fan not working. On inspection went to drop unit and it would not come down. Customer was trying to help get it down. I was pulls on the MW and I saw the top lifting up. I stopped pulled the tape back and found a sheet metal screw about 1 1/4 long down through the vent into the MW. I removed the screw and the fan started working again. The customer said that the roofer dropped some shingles down the vent and remove the MW to retrieve the debris out of the fan. The unit is operating as designed.

Arrived onsite to replace parts per tech line recommendations. If symptoms persist issues are due to user error. Job complete

Arrived on site to test unit for not draining. Customer stated new disposal was installed. Found knockout was not removed. Removed plug and unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for excessive shaking, tested unit found shocks are extremely jumpy, replaced shocks and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed failure and installed part. Tested unit and found dishwasher working as designed with no leaks. Call complete

Arrived on site to test unit for unit not heating. Replaced heating element test unit and unit test good job complete.

"Arrived onsite for dishwasher stopped working. On inspection there was. F10E4 error, diverter issue I gain access and he diverter was sized up. Start the unit in diagnostics mode and you could here the diverter making a bad noise. Ordering a pump W11460946. No water leaks detected during service.; ordrng 1 W11460946 (Pump assembly)"

Arrived onsite and found filter head Leaking. Customer suspects it froze and cracked. Nothing else freezing. Ordering filter head to repair. ; ordrng 1 W11346623 (Filter head)

"Arrived on site to test unit for damaged trim bottom trim piece, inspected and found failed rivets holding trim together, removed and found trim B is bent as well, replaced parts and tested, unit is now functioning as designed, job completed"

Arrived on site to test unit for broken broiler support. Replaced support test unit and unit test good job complete.

"Arrived on site to install parts ordered by previous tech. Installed new covers and tested, unit is now operating as designed. No parks where observed during service. Job completed."

Arrived onsite for a refrigerator with a ice container that is stuck in the door. Upon arrival I installed the container and found that the was some ice accumulated underneath the it I steamed all of the ice out and still was not able to get the ice container out I believe the motor shaft auger and auger has built up corrosion and effectively welcome them selves together. as I was attempting to remove the iceberg a crack in top plate that covers the auger motor development I am ordering it to be. And setting returns for 09/05/23. We may have to cut the ice container out of the door. ; ordrng 1 W11448633 (PLATE)

"Arrived onsite for a refrigerator that is not cooling. Upon arrival i found the unit unplugged. I Plugged the unit back in and it began running and I performed a amp test an found the unit pulling .9 amps when running, I gained access to the evaporator and monitored for a good frost pattern, one did not develop after 30mins of running, I am ordering the compressor,dye drier, and access valve. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 dyedrier (dye drier) and 1 accessvalve (access valve)"

"Arrived on site for ui issues. Tested unit,reset panel tested ui control unit working as designed."

Arrived on site for refrigerator not allowing fc door to trigger door switch. Upon arrival confirmed failure and found fc door needing to be raised and adjusted. Made adjustments to do and found switch being activated as designed. Call complete

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete

"Arrived onsite for previously diagnosed parts. Installed main control, encoder control and ui console. During test mode it was not agitate or spin. I got a F7E4 error basket not engaged. I replaced the actuator from truck stock to get the unit agitation and spin. Customer going to try unit out and let us know if there is any other issue."

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer bouncing around. I tested and found the suspension worn out. Replaced suspension and tested. Unit is now operating as designed. No leaks were observed during service. Job complete."

"Arrived on site to test unit for Tripping breaker, customer stated that dryer worked perfectly, they had a inspection and dryer breaker was not up to code, they replaced it to a AFCI and now as soon as you plug it in it trips, exposed terminals, disconnected L1, L2 and N, with just the ground connected the breaker is still tripping, called tech line to document, per tech line the breaker needs to be replaced SR#7737154085, advices customer to replace breaker and if this issue persists then replacing power cord will be the next step, called safety to document SR#7737107544, job complete"

Arrived onsite for unit not turning on. Disassembled to inspect motor and unit would start without drum or belt attached. Called tech line due to intermittency. Spoke to Derrick-SR#7737155781. Found that motor windings were out of range. Replaced motor and tested. Unit is functioning properly. Job complete

Arrived onsite for a cooktop with the flames staying the same size no matter where the knob is set. I found the cooktop had been converted to LP but the low flame adjustment on the valves were not set. I set the low flames on all the gas valves. The cooktop is working as designed. Call complete.

Arrived on site for SD code. Upon arrival ran diagnostics and got error code F0E2 oversuds. Cleared unit and ran normal cycle. Unit is operating as designed. Instructed customer on the proper amount of detergent to use and also instructed about using load n go feature. No leaks present at this time. Job complete

Arrived on site for washer needing previously diagnosed shield and screws. Upon arrival reconfirmed failure and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

"Arrived on site to test unit for loud grinding noise. Noise from failed gearcase. Recommend gearcase, slider, clutch, suspension and agitator. Scheduled for 08/29. ; ordrng 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"

Arrived on site to Test unit for center burner turning off when you go really slow from simmer to medium. Found flames turns off because of how slow customer is going from simmer to medium it doesnt allow the gas to ignite. Advised customer to push knob down when turning it from simmer to medium slow. Job complete.

"Arrived onsite for Dishwasher not cleaning the dishes. On inspection I was seeing that the spray arms were not moving. Pulled the lower arm out and it was clogged up, pulled the upper arm same thing. Replaced both arms and they are working correctly now. No water leaks detected during service."

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase. I found where the rotor housing had been rubbing the floor because the suspension is stretched out. I replaced the suspension. I tested the washer and it sounds normal and is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer was unresponsive after a wash. After testing I found a bad latch and control. Replaced both and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test left rear burner not igniting. Test unit and found bad igniter. Ordering new igniter office to reschedule ; ordrng 1 W11208293 (Ignitor)

"Arrived on site for refrigerator. Upon arrival found water wouD dispense properly without filter and with an older filter customer had on hand. Called te line and reported findings (Johnathan Sr#7737155912). Instructed customer to remove filter due to having water softener on home. Unit worked as designed with no leaks, call complete"