"Arrived on site to inspect ice machine issues. Upon further inspection, the customer advised that the water in the reservoir is overflowing and is leaking out the front of the unit. I found the unit making good ice and in the process of making a slab. I pulled the unit out to find the water hose leaking at the connection nut. Replaced the hose with one the customer had and tested. No further leaks. I placed the unit in diagnostics and tested and found the water level sensor not functioning properly and the reservoir overflowing. I removed and replaced the recirculating pump with built in sensor and retested and unit is operating as designed. No further water leaks observed during service, job completed."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the water level sensor and CCU and the unit would not turn on. I checked DCV to the UI and it was 14VDC, slightly lower than expected. I reinstalled the original, failed CCU and it would then power up, but stuck in flood mode. Office to reorder the CCU and additional parts. Stacked unit and requires 2 techs. No leaks observed during service. ; ordrng 1 W11574590 (CCU) and 1 W11367297 (User Interface) and 1 W11132207 (Main harness) and 1 W11035628 (Door lock) and 1 2techs"

"Arrived on site to inspect refrigerator water dispenser dripping. Upon further inspection, I tested the water dispenser and found the water trickling out. I removed the filter and retested and water dispensed properly. I found the filter to be bad. I tested the dispenser with a new filter and the unit operated as designed.. I recommended that the customer purge approximately two gallons of water from the unit before drinking the water. No water leaks observed during service, job completed."

"Arrived on site to follow up on microwave that is sucking very little air through when fan is on. Ran unit and checked the vent to outdoors. Found unit is blowing hard and blower is in the right orientation. Called tech line, SR 7733189825. Tech line had me administer a paper towel suction test. Verified both suction and paper towel sticking. Per tech line unit is working as designed, fan is rated at maybe 300ish cfm, which will not pull all steam around the unit through it. Advised customer that unit is working as designed per tech line, and will not suck 100% of steam. Customer does not agree with our diagnosis or unit performance and was advised to contact whirlpool customer service for further assistance as there is no repair needed. Call complete."

Arrived onsite to replace the ice maker order by the previous tech. Replaced ice maker. Let tenant know to allow 24hrs to make ice. Job complete

"Arrived on site for complaints of door not closing. Found door closing properly, but the door switch not reading that it is closed. When powering on, a message appears that says to close the door to start a cycle. Inspected control and made sure all connections were good. Checked door switch for possible loose connection. Will need new door switch to complete repair. Also ordering the control to ensure job completion. Office to reschedule.; ordrng 1 W11551763 (Door switch) and 1 W11525996 (Control)"

Arrived on site for install of previously diagnosed part. Installed new control panel and tested. Unit is now allowing me to select cycle. When pressing start nothing happens still. Confirmed proper voltage to the motor. Found no continuity with the belt switch. Will need new belt switch to complete repair. Also bringing back the motor as it will get replaced as well. Office to reschedule.; ordrng 1 W10847984 (Belt switch)

"Arrived to instal previously diagnosed and ordered parts. I was able to lightly modify the slides and door mount to get the unit to accept the replacement slides. I verified full door stroke and positive closure. I found the replacement gasket had a tear that was 1/2 long, in one of the corners and could not be installed. I am reordering the gasket and requesting tech GC to inspect prior to scheduling return service. Please schedule return service with 334583. No leaks observed during service.; ordrng 1 8201809 (Door Gasket, RC)"

"Arrived on site for complaints of ice forming in freezer. Upon arrival, found the unit actively in defrost mode. Found drain tube iced over. Found thin sheet of ice on bottom of freezer. Removed ice and steamed out the drain tube. Inspected door gaskets and found them good with no air gaps. Found no frost or condensation. No water leaks detected, job complete."

"Arrived on site for no ice production. Spoke to JC and found broken wiring harness under the FC door, took picture. Advised customer that a new door would be needed to complete the repair. Provided a quote for the new door. Customer declined for now and is going to call Whirlpool customer care to get a concession. No water leaks detected, job complete."

Arrived on site for install of new gasket. Installed new RC gasket. Tested by opening and closing door. Gasket is making a good seal. Job complete.

Arrived onsite to replace the ice maker order by the previous tech. Replaced ice maker. Let tenant know to allow 24hrs to make ice. Job complete

Arrived onsite for irregular dry times and multiple cycles to dry a load. Found sensor probes misreading. Repaired probe be securing connections and cleaning probes to restore function. Also found poor airflow indicated by airflow kit meter. Checked exterior vent and determined that there is no perceptible airflow. Advised customer it is critical to have vent cleared for proper airflow. All else checks good.

Arrived onsite and tested dryer for not drying well and throwing airflow error. With Vent test kit determined unit has poor airflow. Customer advised that vent cleaning company only cleaned vent from inside laundry room and did not inspect attic or roof. Advised customer on best vent cleaning practice.

"Arrived onsite for freezer light not coming on and found stuck door switch. Found failed fridge door switch, Replaced door switch. Unit is now operating as designed. Advised customer on repair. All checks good."

"Arrived on site and inspected refrigerator and found ice maker tray is getting caught on the edge when tray twists. Took picture. Replaced ice maker and ran tests 44 and 45 to confirm operation, job complete"

"Arrived on site and inspected refrigerator and found top icemaker is working properly, ice production is good found no ice production in freezer icemaker. Inspected icemaker and found the lever arm is in the off/up position. After dropping lever icemaker cycled and filled with water. Customer was not aware it could accidentally be turned off by lifting arm up. It should now produce ice and requested that they monitor it for correct operation"

"Arrived on site and inspected refrigerator and found water will not dispense but valve is actuating. Disassembled fresh food section and found reservoir waterline is frozen. Per tech line recommendation that is not a service pointer yet added Perma gum to seal air gap between evaporator Styrofoam cover and rear liner wall. Used steamer to fall reservoir and it is now dispensing properly, job complete"

"Arrived on site and inspected dryer and found customer has videos of centrifugal switch humming and motor not working. They also have a video of dryer showing that it is running but making no noise. Inspected incoming power and found it is correct, replaced control board and this had no positive affect. If spun by hand while holding door switch closed dryer will run. Will need to bring back motor and control panel; ordrng 1 W11413567 (Ui) and 1 W11549461 (Motor)"

"Arrived on site and found fill tube is frozen again, uninstalled icebox and movement is enough to clear fill tube of ice. Spoke with tech line and they recommended ensuring error code on test 56 has been cleared by leaving fridge off for two minutes. After doing this confirmed on test 56 that error code is gone. Replaced fill tube heater and insured correct operation by running test 15, confirming voltage antes 19, test 45 filled icemaker, test 57 cycled icemaker. If issue continues tech line will need to be called again for further recommendation 7733185329"

"Arrived on site and water dispenser has been working since previous visit. Replaced leaking water line and it is now working properly. Repair covered by PL1, job complete"

arrived on site and found customer is experiencing freezing items on the top shelf that are directly in front of cold air vent. Confirmed damper is operating properly with test 3 and recommended that temperature be raised slightly and recommended that liquid be kept on lower shelves to prevent them from freezing.

"Arrived on site to inspect unit for not heating, upon inspection found the temp selector broken off and not allowing heat. Replaced temp selector and rewired element, all functions retuned. Complete"

"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor working normally and Evap frosted. Tested all parts and found issue with control boards. Quoted customer to replace control board and customer declined, they wanted to replace unit. Collected service fee. Complete"

Arrived on site to inspect unit for not cooling normally and not dispensing water or ice. Upon inspection found the units front panel locked causing the ice and water to not be dispensed. Unlocked ui and the water and ice returned. Checked Evap and found no issue. Cooling was normal but customer had intermittent issue. Ordering control. Office to reschedule ; ordrng 1 W11478200 (Control)

"Arrive on site for a dishwasher not washing nor getting water. Upon arrival the customer stated there was no water at all getting into the unit, and that the heater was not working. Upon further inspection I found the lower rack wheels had fallen off and burnt onto the heater. I found the heater physically rusted and open too. I then put the unit into diagnostics mode and found stored error code F9E1 for diverter cant find position. I gained access to the bottom of the unit and found traces of a leak. I then started a diagnostics cycle and found the unit would fill, but as soon as it started running it began leaking from the diverter. I canceled out of the cycle. I am ordering the wheels, heater, and will come back with the sump to install. I advised the customer to not run the unit until repaired. Office to get authorization and to reschedule. ; ordrng 1 W10703867 (Heater) and 4 WPW10195417 (Wheels)s and 1 AUTHO (AUTHO)"

Arrived on site to install the heater per the special project. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater. I found the unit working as designed and no leaks were observed at the time of service. Call complete.

"Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found items pushed too far back on rc shelves, blocking airflow through unit. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service."

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that powers dishwasher in off position. Reset switch to on and all is working properly at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a microwave that isn't heating. Found diode and magnetron shorted. Replaced both parts and tested unit. All is working properly at this time.

Arrived on site to diagnose a washer that is leaking. Found drain pump cracked and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site for my gra that still tripping the breaker. Inspected unit and work area. The customer advised the unit immediately trips the breaker when the microwave is turned on. They advised that they did not believe the last technician tested the unit as he only replaced a light in the unit. Checked all door switches and found the secondary door switch stuck and not making or breaking. Replaced the door switch and found he secondary switch wiggling inside he latch assembly. I reassembled and tested the unit. The unit initially worked during the heat process but I tripped a breaker as soon as the door was opened. I checked the door latch and hook and found the door hooks worn and slanted on the lower hook. The unit will need a new door and latch hook. Will bring the remaining switches as well. The office will need to contact the extended warranty about authorization as well as reschedule the customer for repair if authorization is given.; ordrng 1 5304477388 (Door) and 1 5304509457 (Latch hook)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Added the gasket to the evaporator cover to block off airflow to the water reservoir. Reassembled the unit and the unit is working as designed. Call complete.

Arrived on site for arrange that is overheating. Inspected unit and work area. The customer advised that one side of her oven appears to heat quicker than the other side of her oven. Shes having issues with things burning. Tested the unit and found both elements working properly. Went ahead and replaced the thermostat due to overcooking and tested operation. Found the unit working as designed. I did find her door gasket was smashed and stiff. I did advise the customer that she could be having airflow issues causing uneven heating. Advised the customer how to properly remold out her gasket properly to ensure that her unit does not let heat escape the oven cavity. The unit is working as designed. Call complete.

"Arrived on site for customer complaint of lights dim in RC, found right side middle module failed, I replaced module, unit tested good.

"Arrived on site to replace failed valve, after replacing, unit tested good.

"Arrived on site to replace heater under special project, after replacing, unit tested good."

"Arrived on site for customer complaint of unit having lost cooling in freezer, when I arrived I found freezer at -6 degrees, RC at 40 degrees. I went ahead and replaced the freezer thermistor, unit tested good. ; used 1 W10280386 (Thermistor) from stock"

Arrived on site for a freezer that is not freezing very well and is leaking water on the bottom of the freezer. Inspected unit and work area. Found that the drip pan had been completely frozen over and ice was built up all the way to the heater causing airflow issues inside the freezer section.Steamed out the ice and unclogged the drain tube leading to the drip pan underneath the unit. Test of the unit and the unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface control and main control and tested the unit. The unit ran through an auto test as designed. Call complete.

Arrived on site for refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and took an amp draw off the unit. Found the unit showing it reading .428 A. Hooked up my gauges onto the unit and found the low side in a vacuum at -22 psi in the high side at 95 psi. Checked for Dale leaks and found a leak at the dryer but could not find any other leaks present. Unit will need a sealed system repair done on this unit. Ordering all pertinent parts and the office will need to contact the extended warranty for authorization and contact the customer to reschedule service due to need for two hours on return trip.; ordrng 1 W10309988 (Compressor) and 1 WPW10643261 (RC Evaporator) and 1 WPW10239732 (FC Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)

Arrived on site for microwave not allowing door to shut properly or function. Upon arrival confirmed issue and after further inspection found the cars was due to the upper interlock assembly falling out of alignment causing lock to stay in the lock position at the door is open. After adjusting Interlochen reassembling unit found the microwave fully functional as designed and loud for proper opening and closing the door. Call complete

"Arrived on site for unit making loud sound when spinning. Upon arrival found unit makes loud noise when spinning on both low and high speeds. Noticed unit still makes noise when turning tub by hand. Inspected rotor, stator and slide. Unit make noise with rotor and slider removed. Need to replace gearbox, inspected wash plate and including wash plate in case it breaks during removal. Job complete"

Arrived on site for refrigerator needing previously diagnosed in Leval. Upon arrival installed required part reassembled and tested the icemaker as well as dispenser and found no signs of leaking and icemaker fully functioning as designed.

Arrived on site for unit making thumping sound. Upon arrival tested unit by spinning drum found piece of clothing article caught between front of drum and front panel. Removed the article and unit now spins correctly. Job complete

Arrived on site for dryer not heating. Upon arrival confirmed issue and after further testing found all thermal fuse is thermostats another heating hardware functioning within specs except for the heating element which I found completely burnt up with a broken coil. I installed a new element reassembled and tested the unit and found dryer code fully heat and operate as designed. Call complete

"Arrived on site to replace FR burner holder, FL burner head, and change orifices on FR burner holder, after replacing all parts, unit tested good, checked for gas leak with bubble solution on the burner holder I replaced, unit tested good."

Arrived on site for a washer not turning on and needing previously diagnosed main control main harness and actuator. Upon arrival reconfirm complaint and found a massive burn mark on the main control board. Replaced all three previously diagnose parts and then reassembled and tested the washer and found it could fully cycled through all settings as designed through fill agitation drain and spin with no leaks during repairs. Call complete

Arrived on site for microwave giving F1 E4 error code. Upon arrival confirmed issue found wiring to relay correct and door switch is functioning as designed in form customer that office would reach out to reschedule to replace main control within unit once availability of parts is known.; ordrng 1 WPW10446250 (Acu)

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

Arrived on site to replace sump and motor. Pulled unit out opened new part and part was damaged. Ordering new sump and motor and manifold office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11545334 (Manifold)

Arrived on site to test unit for unit leaking. Test unit and found damaged tub making unit lean to the left and making unit leak. Ordering new tub and pad office to reschedule ; ordrng 1 2hourjob (2 hour job) and 1 W10909756 (Tub) and 2 WP8268961 (Pads)s

Arrived on site to test unit for unit not heating. Test unit and heating element test good unit heating correctly. Advised customer to use rinse aid to help with drying cycle and also heating element turning white from calcium. Advised customer to run white vinegar through the unit to help with the calcium build up. Job complete.

Arrived on site to test unit for unit not draining. Test unit and found drain motor over heating. Test unit and unit test good job complete.

Arrived on site to test unit for unit not going up or down. Customer got the unit to go up and down before we showed up but customer wanted me to check unit for unit hitting cooktop grates when going up. Secured unit by tightening the screws test unit and unit test good job complete.

"Arrived on site to replace door bellow, after replacing, unit tested good.

Arrived on site and inspected range and found oven lightbulb has shattered. Removed broken light bulb base from socket and tested it with another lightbulb provided by customer and it is working properly. Job complete

"Arrived on site and inspected refrigerator and found no ice production, attempted to cycle icemaker manually but motor will not run. Also found right side fresh food door gasket is not in the door channel properly. After correcting this door is closing properly. replacement Icemaker cycled immediately and filled with water. Recommended that homeowner discard first two batches of ice, job complete"

Arrived on site to test unit for broken cooktop.

"Arrived on site to test unit for leak, customer stated that the only time it leaks is in a clean cycle when using afresh tablets, filled unit halfway did not detect any leaks, removed back panel and found a lot of sud Residue on washer floor and around tub vent, the Are producing excessive amount of suds and get pushed out from vent, advised to customer to use bleach instead and monitor unit if issue occurs again, at this time the unit is running as design with no leaks, job complete"

Arrived onsite for unit not draining and leaking. Upon arrival found unit filled with water leaking out of door. Tested unit and found drain pump energizes but not pumping. Drained all water with vacuum. Removed drain pump and found debris lodged in propeller. Removed debris and test unit. Unit now drains correctly. Tested operation of unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to diagnose a washer that is causing long dry times. Found issue is actually caused by clogged external venting for dryer. Washer is working properly at this time and no further repairs needed. No leaks were found at time of service.

"Arrived on site for customer complaint of door not closing properly, I found hinge receptacles damaged and hinges needed replacing. I replaced receptacles and hinges, unit tested good."

"Arrived on site for customer complaint of burners not simmering, I adjusted all valves, unit tested good."

"Arrived on site to inspect unit for not turning without a screeching noise. Upon inspection the unit working normally but the belt was causing rubbing on cam, removed belt and found the motor was resistant to move. Ordering motor and cam. Office to reschedule ; ordrng 1 W11026785 (MOTOR-DRVE)"

Arrived on site to inspect unit for not allowing handle to sit right. Upon inspection found the units bottom set screw stripped and causing the issue. Tried to fix issue with no success. Office to reschedule ; ordrng 1 W10918272 (Right handle)

Arrived onsite for range with hot surface light stuck on. Upon inspection I found burners all good and all switches good as well. I am ordering 1x control.office to reschedule.; ordrng 1 W11165552 (Control)

Arrived onsite for range tilting forward. Upon inspection I found that the tilt brake was missing. I installed new brake with screws and reinstalled unit and tested by trying to tilt the unit forward and the unit stayed in place. Job complete.

Arrived onsite for dryer with steamer function stuck on. Upon inspection I found that the customer did want or use the steam function. So I disconnected the water line that when to the valve and turns the steam function off though the units operating menu

Arrived onsite for refrigerator door not aligned. Upon inspection I found fc door damaged and hinges bent. I am ordering 1x top hinge 1x bottom hing and fc door. Office to reschedule.; ordrng 1 LW11091610 (Right door) and 1 W11292872 (Hing) and 1 W11409290 (Top hing)

Arrived onsite for dishwasher not washing. Upon inspection I found that there was a motor not running code. I replaced Sump&motor and tested unit and found unit operating as designed. No leaks. Job complete

"Arrive for rang oven not heating pats 220*, upon inspection I found that the harness going from the bake element was showing open. I replaced the harness and tested the unit and found the unit operating as designed. Job complete."

"Arrived on site to inspect range oven door glass coming off. Upon further inspection, I found the right side of the outer door glass hanging off. I found the handle mount screw, on the right side, was not installed correctly to the cross bar. I removed the oven door and screw and realigned the cross bar with the handle and outer door glass and installed the mounting screw and tightened. I found the left screw was loose so I tightened it also. Reassembled the door and placed it back on the unit and tested. Adjusted the flames on the front two cooktop burners. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to install previously diagnosed part. Customer provided the control panel that they purchased from the manufacturer. I removed and replaced the control panel and tested. Unit is operating as designed. I re-quoted the customer and office to take care of fees. Job completed.

Arrived onsite for unit still not making ice. Checked all possible issues couldnt not find the issue. Called tech line. Said to check the ice maker and if the ice maker is not get correct voltage the ice maker may need to be replaced. Spoke with Chris got sr#7733185028. Replaced the ice maker. Ice maker started working and called for water and filled with no issues. No issues at this time. Job complete ; ordrng 1 W10508673 (Ice maker harness)

"Arrived onsite lights not working in the unit. Looked at the unit and saw that all of the lights were dim. Replaced top left, left side of the cabinet 3rd light and right of the cabinet 3rd light and bottom left light of the cabinet. All LEDs working. No issues at this time."

"Arrived on site to inspect range oven smoking. Upon further inspection, the customer advised they were baking and then they saw a red glow in the back left corner of the oven. I removed the bottom panel and found the bake element had shorted out in the back left corner. I contacted Whirlpool Safety and reported my findings. They advised that the report is documented on SR #7733090948. I am ordering the bake element and office to schedule return service due to the availability of the part. ; ordrng 1 W10779716 (Bake element)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow using my vent test kit and the unit failed two tests showing poor airflow. I removed the vent tube wt the back of the unit and retested and it passed (photos). Using my borescope, I checked the vents in the wall going up to the roof and found the vents clogged with lint. While testing the unit, I could hear a squeaking noise. I disassembled the unit and cleaned the rollers and axles and vacuumed the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to replace FL ignitor and test, after replacing, unit tested good."

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new gearcase and tested unit and found unit agitating and going into spin. While I was under the washer I found that the pulley was deformed and damaged causing it to rub on the Guard making a noise

Arrived onsite to install previously diagnosed parts. Replaced water tank reservoir. Customer provided new water filter. Purged unit and unit dispenses as designed. No leaks present at this time.

Arrived onsite for on/start. Button not responding. Upon arrival found Start and cancel button not responding. Need to replace console. Replacing console under warranty due to being replaced less then a year ago. Replaced console and unit operates as designed. No leaks present at this time. No leaks present at this time. Job complete

"Arrived onsite for unit not operating with a F9-E0 error code. Upon arrival turned off power at breaker. After several minutes flipped breaker and error code went away. Test unit by heating cup of water for 1 minute. Unit heated as designed. Tested oven by preheating to 350; and unit tripped breaker. Reset breaker and test unit again. Unit began to pre heat. Canceled the preheat and tested broiler,unit tripped breaker. Pulled unit from wall to check wiring connections on junction box. All connections are secured. Checked all wiring for possible shorts. All wiring is good.Called techline for assistance. Tech had me recheck wiring and for wires arcing. Everything tested good. Tech asked what breaker was used and there is a gfci break 40 uploaded pic on SD. Tech had me keep flipping breaker until unit preheated to 350. Unit preheated to 350 and ran continuously. Tech said there is a service pointer for this type of oven that flipping breaker until unit stays on eventually corrects this issue. The home builder will be having electrician replace the 240 breaker and call us back if there are continued issues. Tech said if issues continue,he recommends replacing both elements The tech gave SR#7733182640. Job complete"

"Arrived on site to inspect unit for loud clicking noises, upon inspection found the units slider teeth slipping against the rotor teeth and the clutch not engaging. Customer needs the parts ordered to fix issues, office to reschedule ; ordrng 1 W10915701 (ROTOR) and 1 W10754448 (CLUTCH)"

Arrived on site for a range with the oven 25?F off. The customer stated they had the inspection and the inspector found the unit 25?F off and was using a thermometer inside. I preheat and ran the unit at 350?F and I found the units average temp to be correct. I informed the builder on how the unit temps swing and on the proper way to check temps on the unit. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator not cooling on either side. Upon arrival the customer stated they could hear a click and rattle every few minutes. I unplugged the unit and then plugged it back in to jumpstart the compressor. I could hear the start device and compressor overloading. Due to this I installed a new start device and cap. I tested the unit and found the same issue occurring. I then checked voltage to the compressor and found a good 120VAC I also measure amp draw to the compressor and found it would jump to 19 amps, drop to 8 amps for a few seconds, and then cut out. This indicates a faulty compressor and SS. I am ordering all SS parts. Office to reschedule with a SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11370574 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 R600 (R600) and 1 Lokrings (Lokrings)"

"Arrived on site to install previously diagnosed parts. I installed the harness, socket, turntable motor, and control. I then tested the unit with a MW safe cup of water and found it working as designed. Call complete."

Arrived on site for a refrigerator not cooling. I found the start device and cap bad. Found wrong part in start device box. Ordering correct part and office to reschedule to install. ; ordrng 1 WPW10197428 (Start Device)

Arrived on site for a microwave with the light not working. I replaced the socket and the unit is now working as designed. Call complete.

Arrived on site for dishwasher with broken rack wheels. Upon arrival customer also stated they wanted a full assessment to know whether or not they should replace unit or not as a whole. Upon arrival confirmed complaint and found that the front left upper rack will mount broken and the right and left side rails were also bent not lower unit to sit properly in the dishwasher. Also found door seal failing as well as motor leaking and seized up even though it was getting 120 V it was stuck and not operating. At time of completing diagnosis customer stated that with the amount of parts needed they wanted to go ahead and shop around for a new unit versus making any repairs. Reassembled unit collected service fee call completeWPW10247394 (motor asm)

Arrived on site for range needing previously diagnose burners oven sensor and control. Upon arrival inside all needed parts reassembled and tested unit and with customer supervision found that the two top big burner still not working (per how customer was instructed from lowes salesman) as designed. called techline and spoke with Austin sr#77333184863. Austin stated burners turning on without pressure plate being activated is normal opera but for best use the pressure plate would need to be depressed. Techline instructed me to refer customer to part instructions sheet (W11390126). Customer expressed dissatisfaction from whirlpools claim wants wants to contact whirlpool for further assistance. Call complete

"Arrived on site to inspect unit for leaking, upon inspection found the unit leaked from under the door. Replaced inner door and moved over all hardware. No change was found and door still leaked. Ordering dispenser and returning with gasket. Office to reschedule ; ordrng 1 WPW10671905 (DISPENSER)"

"Arrived on site with JI for install of previously diagnosed parts. Unstacked dryer and installed pressure sensor. Tested and unit is still doing the same thing. Installed new ACU and tested. Unit now functioning as designed. Tested with drain and spin as well. No issues at this time, no water leaks detected, job complete."

Arrived on site for refrigerator with LEDs going out. Upon arrival confirm complaint and found the freezer LED wires broken as well as the top back left RCLED shorting out after replacing both LEDs I reassembled and tested the unit and found all LED functions have fully restored and working as designed. Call complete; ordrng 2 W11239944 (Module (Tg truck stock) (dont order))s

"Arrived on site to test unit for no cooling, tested unit found compressor running pulling.30 amps, evap fan is running, removed evaporator cover and found only a little frost buildup on capillary tube and sound like water running through the evaporator, will need sealed system to fix cooling issue, ordering compressor, evaporator, dye drier, access valves, LOC ring kit with all necessary loc rings and nitrogen, request in two hours on returning trip office to reschedule; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11506619 (8NKMS00 (Suction Line to Evaporator)) and 1 W11580057 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 2 W11506635 (Access valve)s and 1 WPW10143759 (UV drier) and 1 LOCringkit (LOC ring kit) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for no cool , tested unit found compressor creating loud rattling sound and after about 5-10 seconds shuts off, getting 8-10 amp spike right before it shuts off and gets hot fast, will need sealed system to fix issue, ordering evaporator,compressor, access valves and lock ring , requesting 2 hour on return visit, office to reschedule ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 W11282685 (Evaporator (research Part)) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 R600/kit (R600/kit) and 1 Nitrogen (Nitrogen) and 1 LOKringkit (LOK ring kit) and 1 WPW10143759 (DRIER UV) and 2 W11506635 (Access valve)s"

"Arrived on site to test unit for burning smell, tested unit found customer has put unit into clean cycle, grease started to burn off, and the customer turned off breaker, tried to unlock unit but unit stayed closed because cycle has not completed, door was manually opened but the lock was now in the way and would not allow door to close, not able to turn off light and heat escaping, not heating to desired temp, was able to unlock the lock and put it in proper position, advised customer not to use clean mode in future to prevent damage to unit, tested unit to 350, unit is heating running as designed, no burn smell detected job complete"

"Arrived on site to replace previously diagnosed ice maker kit, replaced ice maker, put ice maker through diagnostics cycle, ice maker completed cycle and filled with water, unit running as designed job complete"

Arrived on site for cooktop burner not working. I inspected the unit and work area. I found the front right center switch intermittently not working. I quoted customer for the switch. Reschedule for Monday 3/21/22. Ordering switch. Customer will pay full amount on return trip; ordrng 1 WB25T10102 (Halogen bulb) and 1 W11088181 (Switch)

"Arrived on site to test unit for LED modules not working in RC, tested unit found 4 led modules out in RC, called tech line was advised to follow recent service pointer released on this issue, all 10 LED modules will need to be replaced at once to the proper part number W11484836, all housing will need to be inspected for corrosion and moisture, if any found will need to report back to tech line for documentation, Sr#7733184394, if inverter is determined band, it will also will need to be replaced, ordering parts and requesting 2 hours on return visit, office to reschedule ; ordrng 10 W11484836 (LED module)s and 1 Cnote (2 hours on return visit)"