Near Austin, TX 78733
David
Job Details: 01/07/2020
WASHER LG WT7300CV "Arrived on site to diagnose a washer that was not powering on. Performed diagnostics and found unresponsive UI. Voltage going to unit is good. Checked voltage at the control and found proper voltage, checked at valves as well and found power present there as well. UI is not turning the unit on. Ordering 1 AGL76194009 UI / Panel, EBR86498801 power board, 6201EC2002Q filter board. Office will need to schedule when we have an ETA on parts. ; ordrng 1 6201EC2002Q (FILTER BOARD) and 1 AGL76194009 (UI ) and 1 CNOTE (OFFICE TO SCHEDULE WHEN PARTS AVAILABLE ) and 1 EBR86498801 (PCB)"
Near Manor, TX 78653
Scott
Job Details: 01/07/2020
DRYER LG DLE7300VE.ASSEEUS Arrived on site for unit shutting off after a few mins of running . Ordering sensors and controls . ; ordrng 1 6323EL2001B (THERMISTOR ) and 1 6501EL3002B (SESOR) and 1 6631EL3003B (SENSOR HARNES ) and 1 EBR85130517 (CONTROL) and 1 EBR86268003 (CONTROL)
Near Austin, TX 78745
Kevin
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site and found noise customer is experiencing is gear case failing during the spin cycle. W10811956"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/07/2020
RANGE KITCHENAID KSEG700ESS0 "Arrived on job for oven temp running away, upon inspection and testing we found broil element had popped on in the wrong segments of cooking, replaced control and retested, worked correctly. Complete"
Near Lampasas, TX 76550
Al
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived to install previously ordered parts.Removed and replaced the module in the freezer section and all lights now work.Removed and replaced the deli drawer control and display never powered on.Called Whirlpool Tech line and spoke with SCOTTI was instructed to check voltage at main board at8 wire plug with 7 wires SR#7726819968Called back and spoke with CHRISAdapter left door plug at wall is black to orange didn’t have 12 volts DC
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/07/2020
MICROWAVE KITCHENAID KMHC319ESS3
Near Austin, TX 78703
Leonardo
Job Details: 01/07/2020
DISHWASHER KITCHENAID KUDE70FVSS3 Arrived on site to test unit for door falling. Found broken door links. Replaced links
Near Cedar Park, TX 78613
Paul
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer that’s not heating. Ms stated the unit heats but takes multiple cycles to dry. I found the temp cycling between 119-161 degrees with the flexible vent hose disconnected and with it connected it cycles between 129-170 degrees but the temp fell very slowly indicating there is a restriction in the house venting. I advised the customer to have the vent cleaned and checked. Use Authorization # MNY8S00APL1. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 01/07/2020
DRYER WHIRLPOOL WED9500TW2 Arrived on site and tested operation. Found unit gives F1 error when starting cycle. Removed and inspected control and found relay has visibly failed. Installed new control and tested operation. Unit tests good. Job complete
Near Gatesville, TX 76528
Arthur B.
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW0
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect rattling noise from unit.Discovered the annoying noise was coming from the evaporator cover in the freezer section.Disassembled and inspected the evaporator.Reassembled and noises stopped.Customer satisfied.Issues corrected Job complete
Near Bee Cave, TX 78738
Luis
Job Details: 01/06/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site to install parts prev tech diagnosed. Removed broken ice cutter grid,installed a new ice cutter grid"
Near Jarrell, TX 76537
Al
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect refrigerator ice issues.Customer advised the ice is coming from the ice maker and looks unhealthy.I confirmed the complaint and checked harvest, fill and ice maker motor.All functioned as designed.Advised customer the ice looks as if the ice door motor is not fully closing after ice is dispensed.I left the ice maker on fast ice and customer will call to let office know if ice changes.Job complete"
Near Kyle, TX 78640
Robert
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Arrived on job for ice buildup in freezer, upon inspection we found the ice fill tube as off the center and spilling into freezer, removed ice and moved tube and retested, no leaks or problems. Complete"
Near Austin, TX 78746
Luis
Job Details: 01/06/2020
FREEZER LG LFX28968ST
Near Austin, TX 78717
Tyler B.
Job Details: 01/06/2020
DISHWASHER KITCHENAID WDT970SAHZ0 Arrived on site for control and console replacement. Removed control and console and replaced and tested good no leaks on site
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWB755DW0 Arrived onnsite and found unit operating properly after simple reset
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived on site customer complaint was washing machine was super loud put it through test mode need a transmission
Near New Braunfels, TX 78132
Richard
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5600XW0 Arrived onsite for the dryer not heating up. Ran diagnostics and found all thermistors and fuses checked fine. Heating element is working voltage from motor to heating element is good. No issues found at this time.
Near Lakeway, TX 78734
Robert
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of not drying. Found the air flow good loose connection at terminal block heat not working. Connected wire and now working good.
Near Dale, TX 78616
Richard
Job Details: 01/06/2020
WASHER GE GTW680BSJ4WS "Arrived onsite for the washer not agitating. During replacement of the parts previously ordered. We could not continue with repair due to cement buildup on the bottom of the spin basket. Could not get spin basket nut off because it was seized with cement buildup. Pictures of cement is included, Nut was rounding off. Will need to order spin basket and tub assembly to complete job.
Near Luling, TX 78648
Richard
Job Details: 01/06/2020
WASHER AMANA NTW4650YQ0 Arrived onsite for the washer being off balance during spin cycle. Replaced damper rods and tested. Everything working correctly.
Near Pflugerville, TX 78660
Al
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived to inspect range that wouldn’t power on after cleaning.Confirmed the complaint and went outside, turned the range breaker off to reset the console.After 1 minute, I powered the unit back on and the fan came on with the unit and shut off after approximately 3 minutes after powering back on.Unit now operates as designed.Customer satisfied.Job complete"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived to inspect unit leaking. Found motor leaking. Removed and replaced pump and motor assy. And tested good.
Near Leander, TX 78641
Tyler B.
Job Details: 01/06/2020
OVEN KITCHENAID KOCE500ESS06 "Arrived on site for unit with microwave door closing issues, found right side hinge was not completely tight, was able to correct and also gave heads up to let door springs close door"
Near Leander, TX 78641
Tyler B.
Job Details: 01/06/2020
WASHER GE GTUP270EMWW "Arrived on site for unit leaking, removed panel and found bottom of unit complete rusted out found basket was leaking into transmission, washed out oil and continued used
Near Jarrell, TX 76537
Dylan T.
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site customer complaint was Fridge was originally not cooling or light coming on customer had unplug the fridge a few days prior to me coming out everything else is working as designed right now customer wanted me to call and the tech line so they have everything
Near Round Rock, TX 78681
Lou
Job Details: 01/06/2020
DRYER KENMORE 110.628221 "arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the door to t(e unit and pressed the door switch closed and turned the unit on. I found that the element is functioning as I could see it illuminate in the back left vent area. Using my dryer vent test kit, I tested the airflow to the unit and it failed twice. I removed the vent hose from the back of the unit and retested and the unit passed, all while demonstrating the test to the customer. I found a large amount of lint debris inside the vent hose leading up to the wall and advised the customer to have someone professionally check the venting to the house. No lint observed in the unit
Near Austin, TX 78748
Leonardo
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not heating. Test unit and found heating element not tuning on. Found wire disconnected to heating element. Secured connection test unit and unit test good job complete
Near Killeen, TX 76542
Al
Job Details: 01/06/2020
DISHWASHER LG LDP6797BD Arrived to inspect LG dishwasher with NO power.Chechen junction box and got 121 volts.Removed the door to expose UI.After research the unit will needwhat’s called a NOISE FILTER that has a fuse that shuts off to power to unit.Ordering research for part.Office to reschedule with customer for return service.; ordrng 1 CNOTE (RESEARCH FOR NOISE FILTER)
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site customer complaint was dishwasher was leaking pulled the kickplate off found the sump assembly was leaking , took the old sump assembly out put a new sump assembly in ran unit no leaks all laundry dry
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onnsite and found unit operating with coolin* failure symptoms. Weak ice production.
Near Austin, TX 78746
Luis
Job Details: 01/06/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for excessive ice. Ran diagnostics thermistor reads good,ohmed out thermistor diagnosed faulty thermistor. Installed new thermistor ran diagnostics all test passed.
Near Austin, TX 78748
Leonardo
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit making loud noise. Found unit making noise when valve turns on. Replaced fill valve test unit and unit test good job complete.
Near Austin, TX 78745
Paul
Job Details: 01/06/2020
WASHER MAYTAG MVWC6ESWW1 "Arrived onsite for the washer not draining. The washer had some water in the basket when I arrived. The customer stated they had to bale the rest of the water out by hand. I set the time to spin and the unit drained the remaining water out fast and the unit ran normal. I visually checked the pump, motor, and transmission and they all looked good. I filled the basket completely up with water again and put the unit in a spin cycle. The unit drained normally and completed the cycle. I explained to the customer that it could be a weak motor or capacitor starting to fail but at this time all is checking good. I gave the customer some things to watch for and report back to us with if the issue happens again.
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
DRYER MAYTAG MED5500FW0 Arrived on site and tested operation. Found no heat from element. Tested voltages in system and found voltage not getting up to relay on control. Accessed heater and found to have shorted. Installed new and tested operation. Unit tests good. Job complete
Near Austin, TX 78727
Scott
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site for uneven doors . Found previous visit from someone sent out to level doors had cracked the upper right trim and left stress marks on left door . Ordering both fresh food doors . Double check entitlement before ordering No water leaks detected at time of service . ; ordrng 1 W10849509 (DOOR RH SS) and 1 W11254957 (DOOR LH sS)
Near Killeen, TX 76549
Al
Job Details: 01/06/2020
WASHER MAYTAG MHW5630HC0 Arrived to inspect front load washer leaking issues.Ran diagnostics test mode and quick cycle and unit never leaked.Customer advised the leaking occurs in CLEAN WASHER MODE.I set unit to clean washer mode and unit didn’t duplicate the issue.Left 1 hr 19 minutes on clean washer and advised the customer I’d call to check if unit leaked.Customer sent a video of unit leaking at the 53 minute mark.Unit will need a bellow and possibly a drain pump.Unknown additional parts.Needs more work.Office to reschedule with customer ; saved tckt
Near Austin, TX 78751
Luis
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "arrived on site for cooling issue. Found freezer evaporator incased in ice. Found deli control not responsive. Ran diagnostics found main control exiting diagnostics,removed deli control found broken and corroded wires to control. Diagnosed unit will need a new main control,deli control and pantry door.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/06/2020
FREEZER LG LFCS22520S/02 Arrived onsite for customer complaint of frost build up on RH side of freezer. Confirmed issue. Applied white silicone to RH side liner wrapper using truck stock. All gaps filled. No other issues found. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 01/06/2020
WASHER MAYTAG MVWB855DC3 "Arrived onsite for customer complaint of top load washer not responding to inputs. When arrived, found rotary dial not functions and keeps selecting cycles. Could not stop UI. Ordering console All water connections were dry at time of service.; ordrng 1 W11112662 (console )"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/06/2020
COOKTOP WHIRLPOOL WFE525S0HB0 Arrived onsite and found unit element shorted. Replaced burner element. All checks good.
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site customer complaint was washer with the spin all the way on towels showed customer how to use the machine customer only put one or two towels in the unit when she’s washing need to put more than just that in the unit everything else work great as designed all lines are dry
Near Manchaca, TX 78652
Luis
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 "Arrived on site for water leaking found crack at drain pan,found filter housing damaged unit will need new tray and housing. Replaced tray and housing.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onnsite and found symptoms of a faulty UI. Ordering UI ad returning and replacing control and Ui together; ordrng 1 W11296171 (STAINLESS UI)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for unit with baking issue, attempted to turn on ove, and oven light randomly came on, door fulley shut, turned light off from icon, continued bake, was able to get unit in to diagnostics and found communication errors, unit will need console and possible control, will need to return with console, ; ordrng 1 CNOTE (OFFICE RS . OWNER NOT HOME ) and 1 W11296171 (console)"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and cleared ice and replaced harness and controls. Unit is now operating as designed. All checks good.
Near Driftwood, TX 78619
Leonardo
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for oven not having power. Test unit and found bad thermal fuse. Test unit and unit test good job complete
Near San Marcos, TX 78666
Richard
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer door not opening. Upon inspection found that washer was faulted for having too heavy a load. Placed in diagnostics and got the door open. Removed a comforter And tested. washer door is locking and unlocking as intended. Complete.
Near Lakeway, TX 78734
Robert
Job Details: 01/06/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for door not sealing, upon inspection we found the mullion holder on the lower part of the door was off and plastic was snapped, gasket was cut and damaged, ordering mullion holder, gasket ; saved tckt"
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
COOKTOP WHIRLPOOL WFE540H0ES1 Arrived on site and tested operation. Found no operation from right front burner. Tested voltage and found incorrect voltage to element. Installed new switch and found inner circle of element has failed. Installed new element and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Dylan T.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site customer complaint was fridge will intermittently stop cooling replaced the main display was also intermittent ran unit everything else worked great all lines are dry
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
RANGE WHIRLPOOL WGG745S0FS02 "arrived on site to inspect range console damaged. Upon further inspection, I found the range control panel (console) membrane melted/warped and the actual console discolored. I contacted Techline to document and spoke to Adrian. I advised of my findings and he advised to let the customer know to not use and large pots on the back burners especially when the oven is being used as the heat will rise and melt the console. Provided File #7726806569. I advised the customer of techlines recommendations then removed and replaced the switch membrane and console. Retested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, the customer advised that when they go to get water from the dispenser, water leaks at the bottom left hinge area. I removed the kickplate and found the water line not fully inserted to the connector. I secured the water line and tested and it is no longer leaking. No water leaks observed during service, job completed."
Near Lampasas, TX 76550
Arthur B.
Job Details: 01/06/2020
DRYER WHIRLPOOL WED5000DW1 "Arrived onsite for customer complaint of dryer not starting. Removed back panel and found no continuity on element,cutoff and thermal fuse. Removed and replaced all parts, reassembled and tested. Dryer now works as designed. No other issues found. Dryer vent clean of lint at time of service."
Near Little River-Academy, TX 76554
Dylan T.
Job Details: 01/06/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site customer complaint was freezer was cooling very well pull the unit out took the off sound like a pressure was extremely hot and running need to order a new compressor and get the customer reschedule; ordrng 1 WPW10750849 (compressor)
Near Georgetown, TX 78633
Lou
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDTE104ESS0 "arrived on site to inspect dishwasher continuously running. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed and the element showed 7-9amps during testing. I f und where the sump/motor assembly is leaking as there was water on the floor underneath the unit. I advised the customer of my findings and advised I would have to order another sump/motor assembly and come back. I am ordering the sump/motor assembly and a drain pump (just in case)Cleaned the water up before leaving. No water leaks at the end of service. Advised customer to not use unit until I can get back to repair.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy)"
Near Austin, TX 78756
Wesley
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onnsite and found unit operating as designed in diagnostics with an f 18 and f39. Replaced timer and WL sensor. Unit is now operating as designed. All checks good.
Near , TX 78610
Leonardo
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to test unit for display and touch panel not working correctly. Found faulty panel will need to order new console W11299279. Office to reschedule ; ordrng 1 W11299279 (CONSOLE )
Near Austin, TX 78734
Robert
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on job to replace door and nameplate. After replacement test operation, door not level will need hinge. ; ordrng 1 W10917992 (hinge-door)"
Near Austin, TX 78717
Tyler B.
Job Details: 01/06/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for unit with no heat. Found proper voltage removed panel found cut off open, replaced NA dtetsed good, advised vent cleaning"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ1 Arrived onsite for customer complaint of dishwasher not coming on. Removed panel and found control shorted. Removed and replaced control. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 01/06/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not heating to temp. Test unit and found unit had been calibrated to -20°. Set unit to 00 calibration turned unit on to 400° and unit preheating to 415°
Near Austin, TX 78749
Luis
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Diagnosed faulty compressor, removed failed compressor installed a new compressor,drier and start device,vacuumed system system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered by AUTHO WO061O0EPL1 (sealed system repair)"
Near Austin, TX 78731
Luis
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for failed ice box fan. Removed failed fan motor assembly,installed new fan motor ran diagnostics fan working correctly,ran icemaker harvest passed ran fill test passed. Unit working as designed.
Near Lago Vista, TX 78645
Lou
Job Details: 01/06/2020
RANGE JENN-AIR JGRP436HL00 "arrived on site to install previously diagnosed and ordered part. Previous tech was advised by Techline to replace the hv harness and Bake Ignitor due to the Bake function not operating in the oven. When I went to replace the hv harness, I found that the wrong part was ordered. I verified continuity to the harness needed and it showed to be good. I contacted Techline and spoke to Andrew and advised of my findings. Andrew advised that the notes in the file created states to replace the harness and Ignitor and if that didn’t fix the issue to replace the DSI module. Provided File #7726620847. I advised the customer of the issue and am ordering the Bake hv harness, Ignitor and (2) DSI modules. Office to schedule return service due to special order of harness. No gas leaks detected during service.; ordrng 1 W10332287 (igntr-oven) and 1 W10878504 (burnr-oven) and 1 W11113650 (igntr-oven) and 1 W11311197 (IGNITOR HARNESS) and 2 WPW10511278 (module-spk)s"
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
WASHER LG WT4801CW Arrived on site and tested operation. Found no voltage from line filter to control. Tested fuse in line filter and control. Found line filter fuse has failed and control fuse is good. Unit has a failed line filter Found after installing filter the console would not power on and the relays just click. Unplugged unit as the control began to smoke. Unit also has a failed control that could be caused by a failed component.
Near Austin, TX 78738
Robert
Job Details: 01/06/2020
WASHER LG 4681EA2001T "Arrived on job for complaints of smoke smell, upon inspection found that all functions had seemed to be working, tested completely.
Near Georgetown, TX 78628
Lou
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 "arrived on site to inspect refrigerator not making ice. Upon further inspection, the customer advised that the unit is making ice, but so,times it will get stuck in the chute and come out in clumps. I tested the ice maker and its operating as designed. I inspected the ice bin gasket on the door and it’s sealing properly. I tested the ice door and it’s opening and closing within it’s designed time. I advised the customer that if ice is getting stuck in the ice door it is allowing more wam air into the ice bin and melting the ice together which will cause it to get clumped up in the chute. Recommended making sure there are no cubes getting stuck in the ice door and make sure the gasket is not crimped. No mechanical failures to repair. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the start button for 3 secs and turned the drain pump on. I found that the unit is draining properly. Placed the unit in diagnostics showing error code F7E1 and cleared the code and continued with testing. Unit operated as designed and I tested amp draw on the element and got 7-9amps as designed. Customer advised that there is water in the filter area after a wash cycle. I advised the customer to press and hold the start button for 3 seconds after the cycle is completed to engage the drain pump to drain most of the remaining water out. At that point, there should only be approximately 1/4 inch of water in the reservoir. Made recommendations for use and care and detergent and rinse aid use since customer has a water softener. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
COOKTOP GE JGP326WEV1WW
Near The Hills, TX 78738
Luis
Job Details: 01/06/2020
REFRIGERATOR BOSCH B26FT50SNS/02 "Arrived on site for no water dispensing. Removed cooper found harness not connected to valve,installed harness correctly to valve,tested water dispenser unit working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator door gasket issues. Upon further inspection, the customer (moving company) only had the door with no gasket. The gasket they received was the right gasket, but the door they had was the wrong door for the model of refrigerator that was provided. Customer had a replacement door that got damaged, which was the correct door. I advised the customer that they needed to order another door which should come with a gasket. Job completed."
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
DRYER WHIRLPOOL WED8200YW0 Arrived to inspect squeaking noises from dryer.Confirmed the complaint and disassembled the unit and removed and replaced the repair kit.Reassembled and unit tested as designed to customers satisfaction.
Near Georgetown, TX 78628
Lou
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS72EC7HS00 "arrived on site to install previously diagnosed and ordered parts. Due to the console locking up, I removed and replaced the main control and the console and tested the unit. It operated as designed. Job completed."
Near Georgetown, TX 78633
Al
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived to inspect no power to dishwasher.Confirmed the complaint and checked the breaker box and also switch underneath the sink.Disassembled and found previous tech did not plug in the UI to the control.I corrected the issue and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED Job complete
Near Kingsbury, TX 78638
Richard
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Arrived onsite for the refrigerator water reservoir being frozen. Replaced reservoir and damper previously ordered. Tested water no leaks detected. Complete.
Near Georgetown, TX 78633
Al
Job Details: 01/06/2020
OVEN KITCHENAID KEMS309BSS00 Arrived to inspect wall oven not reaching temperatures.I used my temperature sensor and unit tested as designed.
Near Austin, TX 78738
Robert
Job Details: 01/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on job for the oven console not responding, upon inspection we found the touch pad was slow to respond, we replaced the console and retested and had normal operation, tested thermal sensors for correct function. Complete"
Near Austin, TX 78731
Scott
Job Details: 01/06/2020
MICROWAVE HOTPOINT RES0730DMWB "Arrived on site for microwave sparking and burned electrical smell. Couldn’t duplicate any failures . Tested unit . Heating water to specks ,no smells or sparking . Father was playing around with MW before I arrived and unit was operating normally for him as well.
Near New Braunfels, TX 78132
Richard
Job Details: 01/06/2020
RANGE JENN-AIR JJW8430DDS Arrived onsite for the upper oven not reaching baking temperature. During testing found that the control relay going to the heating element is not working properly. Needs new control board to complete repairs.
Near Austin, TX 78726
Scott
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for erratic dispensing of water . Found dispensing stayed the same it or with out filter . Door connection normal as well . Ordering all valves and pressure valve kit . Return 1/8 Nonwater leaks detected .; ordrng 1 PRESSUREVALVEKIT and 1 W10865826 (valve) and 1 W11129435 (DUAL VALVE BACK )
Near Georgetown, TX 78626
Lou
Job Details: 01/06/2020
WASHER KENMORE 110.450914 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics to test. The unit began to operate as designed until it got to the spin mode and the unit began to make a very loud screaming noise. Removed the back panel and determined the noise was the bearing. After attempting to look up the part, I found that the tub assembly is no longer available. I advised the customer of my findings and advised the part is not available and not repairable. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW3 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing the beginning of an error code of F7, but it cleared immediately. Continued with testing and the unit operated as designed. When the unit got to the agitation mode I could hear what sounded like gears slipping. Also, while spinning, I could hear what sounded like the gearcase grinding. I tilted the unit back and found a large amount of gearcase oil on the rotor and motor harness shield ad on all four panels. I advised the customer of my findings and advised that I would have to order parts and return to repair. I am ordering the clutch, rotor, & stator and will return with all prescreened parts. No water leaks observed during service. and 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR)"
Near Buda, TX 78610
Leonardo
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for convection fan not coming on. Test unit and found that after 5 minutes of pre heating the convection fan comes on. Also show3d customer on owners manual where it tell you that the convection fan will come on with in 5 minutes of preheating. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect wall oven display/time. Upon further inspection, the customer advised that the clock on the unit display jumps time approximately 1-2 minutes per day. I placed the unit in diagnostics showing no error codes and tested all the components. All tested good. I contacted Techline and spoke to Andy and advised of my findings and that the unit is not connected to WiFi. Andy advised to check the hertz reading at the J8 connector on the main control. My reading was 60htz. Andy advised that the unit has to be connected to WiFi in order to receive updates and for the clock to be on whirlpool time so it won’t advance or jump. Also advised to not repair anything on the unit. Provided File #7726798073. I advised the customer of techlines recommendations and once the unit is connected to WiFi and has received updates, if the unit continues to malfunction to call it in to whirlpool. Job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
TRASH COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site and installed new container. Found spot welds on lower left side have let go and the door not hits the top right side when closing and has to be pushed closed from the bottom. Container will need to be reordered to repair; ordrng 1 WPW10451276 (container)
Near Georgetown, TX 78626
Dylan T.
Job Details: 01/06/2020
WASHER WHIRLPOOL LSE7804ACM Arrived on site customer complaint was unit wouldn’t fill with water or run replace the lid switch fix part of the problem but now t; ordrng 1 22001180 (timer-wshr)
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KBFC42FTS06 Arrived to inspect ice maker spraying water into the freezer cabinet.Confirmed the complaint and disassembled the unit and found a block of ice in the fill shut not allowing water to reach the ice maker.Used my steamer to remove the ice.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/06/2020
DISHWASHER GE GDT695SSJ2SS Arrived on site to replace valve. Replaced valve no leaks present at this time.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/06/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for knob replacement, replaced and tested good. Customer concerns about discoloring on cook top SS . Took pics and advised it would need authorization from manufacturer ; ordrng 1 CNOTE (PART AUTHO )"
Near Belton, TX 76513
Al
Job Details: 01/06/2020
WASHER MAYTAG MVWC555DW0 Arrived to inspect washer not operational.Confirmed the complaint and attempted to service test the unit and unit wouldn’t display any lights.Unit was simply humming.Wrong control sent on service call.
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived onnsite and tested unit and found heating operating as designed. Advised maintenance on design specs. All else checks good.
Near Austin, TX 78703
Leonardo
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to replaced tracks and drain hose and springs. Replaced all parts test unit and unit test good job complete. No leaks present at this Time
Near Round Rock, TX 78681
Al
Job Details: 01/06/2020
DRYER MAYTAG MED6630HC0 Arrived to inspect vibrating noise from front load dryer.Confirmed the complaint still exists.Called CS and was directed to SERVICE POINTER W11378591A.Ordering research for Aluminum tape.Also ordering SEAL KIT W11401018.Office to reschedule with customer when parts arrive.Needs more work.; ordrng 1 RESEARCH (ALUMINUM TAPE 8270P090-60 FROM SERVICE POINTER W11378591A) and 1 W11401018 (SEAL )
Near Belton, TX 76513
Al
Job Details: 01/06/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived to inspect defective cooktop.Confirmed the complaint and advised customer the part will be ordered and a technician will return to install.Took SD pics of damaged unit.; O-emld tckt
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDPE234GBS0 Arrived onsite customer complaint was unit leaking ran unit several times ran in test mode can’t find anything at this time all worked as designed all lines are dry
Near Salado, TX 76571
Dylan T.
Job Details: 01/06/2020
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site customer complaint was dishwasher rack was broken cannot get dishwasher out of the hole because this was too tight I did not want to damage the cabinets wife said that her husband will get it out when he gets home;
Near The Hills, TX 78738
Robert
Job Details: 01/06/2020
WASHER WHIRLPOOL MHW5630HW "Arrived on job for the dispenser leaking, upon inspection we found the dispenser was leaking in the drawer, replaced dispenser and retested, no leaks detected. Complete"
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KBFS25EWMS10 Arrived onnsite and heat treated hard gaskets. Advised customer on repair all checks good.