Near Austin, TX 78717
Kayman
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator with condensation build up on mullion due to wrinkled gasket. I attempted to re form the gasket using a heat gun but I could not get the wrinkles out. I put the mullion into test mode and it did not heat up. I am ordering a Gasket (W10917313) and returning with the mullion for repair. ; ordrng 1 W10917313 (gasket-dor)
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site and replaced icemaker diagnosed on previous visit. Observed icemaker cycle and fill with water. job complete"
Near Austin, TX 78746
Kevin
Job Details: 09/23/2020
OVEN WHIRLPOOL KODE507ESS04 "Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement preheated both ovens and took one picture of them heating, job complete"
Near San Marcos, TX 78666
Noah D
Job Details: 09/23/2020
WASHER WHIRLPOOL WETLV27HW1
Near Austin, TX 78744
Jacob
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not powering on. Tested unit. Found that console to unit not responding. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
Near Salado, TX 76571
Tyler
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site for refrigerator leaking water and upon arrival customer stated freezer side also wasn’t cooling correctly. Upon further inspection of the unit I found that the compressor had been running pretty hot but the condenser fan as well as both evaporator fans are running fine. I ran a diagnostics and found that both thermistor’s in freezer and fresh food compartment’s are also working just fine. Customer stated that water leak had come from icemaker bucket indicating a half the buck ice in the bucket had melted down and ripped out the door. Upon further inspection of the freezer evaporator coil I found that the defrost thermostat was not in the correct position and it was causing unit to defrost too early causing weird temperature fluctuations in freezer which led to compressor overworking itself and overheating causing a lack of cold air in the freezer that then caused ice to melt after running test one through seven Including step fours
Near Temple, TX 76502
James
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and tested operation. Found unit a no cool. Checked system for refrigerant and found no refrigerant in system indicating leak. Found corrosion on condenser lines and pin holes in condenser. Unit will need new compressor, condenser and both evaporators to repair. Office to schedule return services for 4 hour SS repair. ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 W11442050 (CONDENSER )"
Near Salado, TX 76571
Tyler
Job Details: 09/23/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on site for washer that was unbalanced there in Spincycle. upon arrival way through the wash into a diagnostic mode and could not find any error codes indicating any software issues so I ran a test and found that the suspension rods in the bottom of the unit or actually starting to leak all the lubricant from the shaft of the suspension and causing unit to not stabilize washer went in spin. I went ahead and replaced before suspension rods and found it everything was working as designed call complete
Near Austin, TX 78746
Leonardo
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good no leaks present at this time. Job complete.
Near Lakeway, TX 78734
David Z
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 "Arrived on site to install previously diagnosed parts to resolve high water pressure and airation / loud noise coming from reservoir area. Installed new hose and pressure valve, also installed new water filter housing and reservoir. Retested with 3 liters of water and noise is now gone. Call complete, no water leaks found."
Near Pflugerville, TX 78660
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for freezer not freezing and not making ice. I inspected the unit and work area. I tried to jump the ice maker and it would not harvest. I replaced the ice maker and it’s harvests now. I inspected the evaporator and found an ice ball at the cap tube and no frost pattern on the evaporator coils. I am ordering a sealed system tech, 2 hours, compressor W11209866, evaporator W11407409, access port W10913906, UV dryer WPW10143759. The office will reschedule for sealed system.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Elgin, TX 78621
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for refrigerator leveling issues. Tested and inspected unit and made needed leveling adjustments, instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to replace the sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time, job complete."
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven giving in F5e4 error code. Find arrival I ran a diagnostic test and verify the F5E4error code. After running a few diagnostic tests I found at the door latch itself to the oven was broken and that The microswitches on the door latch for not sending a signal back to the main control showing that it was opening and shutting. I installed a new door latch in retest of the unit. everything is functioning. no more codes displaying unit preheated to 350° perfectly. Call complete
Near Cedar Park, TX 78613
Paul
Job Details: 09/23/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and tested the unit in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Leonardo
Job Details: 09/23/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for damaged front panel on lower door. Replaced glass panel test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor running loudly and very hot, found 120 v to inverter and 4dc on board. Checked all evap fan functions and found no problems, all evaps are not frosted over. Ordering a sealed system. Office to reschedule; ordrng 1 SSTECH (SS TECH) and 1 W10168473 (COMPRESSOR ) and 1 W10248589 (LOWER EVAP) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78723
Matthew
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRT138FZDB00 "Arrived onsite for freezer leaking water. After inspection and removal of evaporator cover, found that drain pan needed adjustment. Left side was drooping down, could allow overflow during defrost. Also noticed that inlet water spout to ice maker was not all the way in, could have allowed water to leak during fill. Adjusted hose as well. No leaks present at this time. Job complete."
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit working as designed job complete.
Near Austin, TX 78749
Luis
Job Details: 09/23/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit powering off. Diagnosed control shutting itself on and off,replaced defective main control. Water leaking due to moisture on suction line and drain tube not flushed with cabinet. Added sealer around suction line and drain tube. ; used 1 4318168 (SEALER) from stock"
Near Burnet, TX 78611
Jonathan S
Job Details: 09/23/2020
ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site to install previous diagnosed part. Gained access to external drain pump. Removed failed pump and installed new. Performed diagnostics mode and tested drain pump operation and observed for possible water leaks. Ran unit several times and continued to monitor operation. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan M
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site for a dishwasher that won’t wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not ruunning) error code. Ran unit through an auto test and confirmed wash motor would not run. Replaced pump motor and tested unit through an auto test. Unit ran as designed.
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer as a second opinion for scraping noises after wash, before spin cycle.Ran diagnostic test mode and found the noises may have been caused by debris found underneath the shield.I removed the debris and retested unit and noise was gone.No leaks detected at the time of service.Job complete"
Near Belton, TX 76513
Jonathan M
Job Details: 09/23/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for freezer that had screws inserted on angles and stripped the holes. Inspected unit and work area. Customer advised that when the installers brought the unit in, screws were facing 45° angles and when he went to install his pedestal and door, he found the holes stripped. I verified that the bottom hinge screws were in fact stripped and would slide in and out. I called Techline and spoke to Auston SR# 7728866325. He advised that if the cabinet was stripped that there was no fix for that and that he would need to contact his distributor (Home Depot) for a replacement. Call complete."
Near Fort Hood, TX 76544
Al
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site and inspected washer not draining.Confirmed the complaint and disassembled and found obstructions inside the drain pump.Removed and replaced it.Reassembled tested and unit tested as designed.No leaks detected at time of service.Job complete.Called office and JA advised the office would push repair due to updated MS# information.Customer satisfied
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator that’s not cooling in the refrigerator section. Inspected unit and work area. Found ice buildup underneath the evaporator cover in the evaporator fan not blowing cold air. Remove shelving and defrosted unit. Spoke to CS and was advised to look at service pointer W11329116C. It advised to check the software version and found the software out of date. Service pointer covers the evaporator cover assemble, control, and labor for installation from the manufacturer. Replaced evaporator cover and control and tested unit. Unit is working as designed. Collected service fee of $119.06 via credit card. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range door not closing properly.Disassembled and found the active hinge was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected newly purchased washer F0E9 error code.Found the unit was unplugged when I arrived.I plugged the unit in and the unit began to drain.During the drain, it sounded as if a cup was filling with water and then the unit overflowed at the drain standpipe.Repeated and unit overflowed again.Customer will need to contact a plumber to repair the issue.Washer works as designed.Job complete Photographed the issue in SD pics."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived on site for water leaking from washer. Found bellow was torn. Let homeowner know to read through their owners manual to understand how this can happen and what not to put in washer. Replaced below and checked for leaks. No leaks detected. Job complete.
Near Temple, TX 76502
Jonathan M
Job Details: 09/23/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that was leaking. Inspected unit and work area. Found watermarks on the backside of the washer leaking from the water valve. Tested unit in diagnostics and found the cold water valve leaking from one of the seals. Replaced housing and tested unit. Unit is working as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to inspect fridge for not illuminating freezer, upon inspection confirmed bad led, replaced led and tested. No problems found. Complete"
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
REFRIGERATOR GE GSH25JSDBSS "Arrived on site and inspected side by side refrigerator not cooling in the freezer and refrigerator compartment.Customer showed me the freezer compartment and there was frost buildup on the evaporator cover and the evaporator also had a massive amount of ice, as if if wasn’t defrosting.The heaters glass bulb had shattered and was defective.I replaced the heater and thermostat.Reassembled and unit went into defrost mode.No leaks detected at time of service.Job complete"
Near Georgetown, TX 78626
Tommy
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher top sliding off found rack stopper had some damage, replaced and tested stopper all tested good. And leveled oven. Job Completed."
Near Temple, TX 76501
Tyler
Job Details: 09/22/2020
DRYER MAYTAG MEDB765FW On site for dryer that would randomly turn on and restart after cycle it finished. Upon arrival customer stated that due to a lot of the bad weather in power outages lately should notice if it is issue had started about a week or two prior after some bad weather. After running a diagnostic on the unit I found that there was a miscommunication error between the UI and control I ended up replacing the main control and retest of the unit and found that the unit was not functioning as designed and no longer start it up by itself after a cycle is over. Call complete
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for burning smell coming from dishwasher. Upon arrival inspected unit heater found heater clear, tested in diagnostics found unit operating as designed. Checked under dishwasher found no leaks or damage to wiring. Took door panel off, checked control and wiring found no damage. Unit is running as designed. Job Completed."
Near Round Rock, TX 78664
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for a refrigerator to replace the evaporator coil. I did find a small amount of dye on the coil. The coil that was sent W10836706 was the incorrect coil. Ordering W11407409 EVAPORATOR. ; ordrng 1 W11407409 (EVAPORATOR )
Near Temple, TX 76504
Tyler
Job Details: 09/22/2020
DRYER GE GFD65ESPN0SN Arrived on site for dryer that was taking more than two hours to dry clothes. Upon arrival of the Home Depot location I found the dryer and check their codes and cannot find anything that indicated any hardware or software failures. I tested the heating element both thermostats and fuses for full continuity in on this test and everything came back in passing order dryer temperature is fluctuating between 120 and 180° Consistently on time dry. Determine that customer that was using dryer prior to being brought back to Home Depot had a clogged venting within the wall of their home the dryer itself is functioning as designed call complete
Near Austin, TX 78701
Richard
Job Details: 09/22/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water from bellow. Replaced bellow and washer tested good and no leaks detected complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for refrigerator not making ice. Per diagnostics and tested ice maker cycle. Checked water to unit. Measured incoming voltage at valve and found failed inlet valve. Removed failed inlet valve and installed new. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."
Near Sun City, TX 78628
Jonathan S
Job Details: 09/22/2020
UNKNOWN UNKNOWN NISSAN
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2020
MICROWAVE AMANA AMV2307PFS3
Near Austin, TX 78748
Robert
Job Details: 09/22/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace motor drive, wheel, and collar, replaced parts, test unit, unit working properly, sound is normal, job complete."
Near Jonestown, TX 78645
Lou
Job Details: 09/22/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78759
Kayman
Job Details: 09/22/2020
WASHER WHIRLPOOL CHW9160GW0 Arrived onsite for washer with F25 error. Unit is not accessible in its current position. Advised customer to make unit accessible before service. Ordering Harness MCU to CCU power (W10689497) harness comms (W10664395) cable set (W10689498) control (W11229665) drive motor (W11191299) for return visit. Office to R/S. ; ordrng 1 W10664395 (HARNESS COMMS) and 1 W10689497 (harns-wire) and 1 W10689498 (harns-wire) and 1 W11191299 (motor-drve) and 1 W11229665 (cntrl-elec)
Near Austin, TX 78704
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite to replace part to unit. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator not filling with water and dripping in leak pan. Upon arrival found ice maker would will with ice but wouldn’t harvest used sealer on draining near pan just in case and ordering ice maker found ice maker kit has incorrect ice maker for this unit. Tried to switch wiring and wouldn’t work. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10715709 (ICE MAKER KIT )
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for oven display doing weird things like changing time and Turning oven on by its self. Upon inspection I found the display blank with lines going through it. I replaced the console and control then attempted to restore power to the unit but it would not power on. I dissembled the unit and found voltage going to all connectors and console. I moved the unit to the left and it powered on. I moved it to the right and heard some crackling at the outlet. I advised customer to have the outlet inspected by a licensed electrician and to have the unit hardwired to a junction box instead of using a plug and outlet. Advised to give us a call if it still gives issues after electrician has been out and they connect to WiFi. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit functioning properly. No leaks present at this time. Job complete
Near Round Rock, TX 78665
Al
Job Details: 09/22/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site and inspected middle burner on gas cooktop not operating properly.Consulted with SW who advised the unit will need more parts to complete the repair.Ordering suggested parts.Needs more workSome of needed parts are PSP.; ordrng 1 W10566296 (TUBING GAS) and 1 W10566297 (TUBING GAS) and 1 W10594397 (MANIFOLD ) and 1 W11217186 (ORFCE HOLDER)
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave made a pop sound and now crackling sound when using. Inspected unit and work area. Gained access to diode and found grounded out with frame. Removed diode and installed new. Tested operation. All tested good.
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace previously ordered parts for range. Installed new wiring harness and attached power cord homeowner provided. Tested unit and found all is functioning properly at this time.
Near Round Rock, TX 78665
Cliff
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace previously ordered part for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near McGregor, TX 76657
Tyler
Job Details: 09/22/2020
REFRIGERATOR FRIGIDAIRE FGHC2345LF2 Arrived on site for Refrigerator randomly dispensing ice and water out of the dispenser door according to the customer. Upon arrival customer had stated that the unit was now dispensing water randomly out of the door as well as ice and that it was it occasionally happening at random times with no consistent pattern. Upon further inspection of the dispenser I was able to test to ensure that the icemaker Was making ice in the bucket was full and that when selected the dispenser would dispense cube and crushed ice. I was also able to verify that the water dispenser was working while on site and after running numerous back to back test I could not get the dispensers to randomly activate on their own.it is a possibility that the micro switch that activates the dispenser is sometimes getting stuck but switch never failed while on site.
Near Austin, TX 78754
Scott
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived on site for lights out in both sections . Found both led light assemblies had failed . Replaced both modules . Lights are normal now . No water leaks detected at time of service. Job complete.
Near Austin, TX 78727
David Z
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install vent and deflector to resolve leak from front of unit. Retested on normal and unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived onsite for refrigerator not making ice. Upon arrival tested machine found machine not harvesting properly and not receiving voltage. Found ice machine was not plugged in correctly. Put connection in better unit harvested ice. Unit tested good no signs of leaks during service.
Near Austin, TX 78728
Kayman
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite to install previously diagnosed parts. I installed the lamp holder and control. I tested unit and is working as designed at this time. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site to inspect washer for leaking, upon inspection found the housing leaking, replaced valve and housing, tested functions. No leaks found. Complete"
Near Taylor, TX 76574
Andy
Job Details: 09/22/2020
COOKTOP WHIRLPOOL JBS60DK4WW
Near Austin, TX 78758
Scott
Job Details: 09/22/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site , replaced dispenser . Ran diagnostics , all checked normal . Job complete no water leaks detected at time of service."
Near Austin, TX 78723
Matthew
Job Details: 09/22/2020
DISHWASHER MAYTAG WDF330PAHB2 Arrived onsite for dishwasher not turning on. Checked power to unit. Voltage to control but no response. Need to order correct control and Control panel. Office can prescreened for additional parts. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for icemaker not making enough ice.upon arrival ice bucket was about 20% full. Ice tray was full as well and I checked units diagnostics mode to see if any new error codes popped up. An e5 error indicating the ice bin thermistor was faulty. Checked thermistor and it had shorted out. Also ran test harvest on ice maker and units ice maker motor is starting to grind as well. Will need to return with ice maker and thermistor. ; ordrng 1 W10646867 (vent THERMISTOR) and 1 W11294907 (icemaker)"
Near Austin, TX 78701
Jacob
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door damage to panel. Looked at door panel. Saw dents in door. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived onsite to replace parts ordered. Replaced parts. Tested unit. Water was coming out of the water dispenser. Let tenant know to give ice maker time to make ice.
Near Austin, TX 78703
Richard
Job Details: 09/22/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite for the refrigerator lights not working. During testing found that one of the led lights is not working causing the other lights to not work. Replaced both led lights in the freezer and did not resolve issue. During installation of freezer door one of the screws stripped and I was not able to put back in will need to replace the freezer basket and screws to fix freezer door issue. Replaced one of the led lights in the refrigerator compartment and all lights started to work. Led light issue was resolved. Ordering parts for the freezer door issue. Office to schedule. Please put customer on cancellation list. ; ordrng 4 W10001190 (WASHER)s and 4 W10761334 (screw)s and 1 W10774209 (basket-fzr)
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/22/2020
WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and inspected washer and found very little flow from hot water. Replaced valve and cleared incoming water line of sediment by flushing. After replacement hot water pressure is normal and washer will complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=9 degrees. I found the ice maker arm in the off position. Placed it in the on position and the IM began to harvest. Once the water dispensed into the tray, it began to leak water at the front of the IM at the bottom right corner. The ice maker is sitting level as well. I removed and replaced the ice maker and tested. Unit is operating as designed. No further leaks observed during service, job completed. I contacted techline and spoke to Chris and advised of the history of this unit and repairs made, as well as repairs made today. Chris provided a file #7728853764"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived n site for ice machine leaking water. Performed diagnostics mode and tested operation. Monitored inlet valve and found no leaks detected. Pulled unit out and tested operation. Found unit leaking from external drain pump. Removed pump and installed new. Performed diagnostics mode, monitored operation and observed for possible water leaks. Called Whirlpool tech support and spoke with Destin (SR#772885669). All tested good, no water leaks detected."
Near Austin, TX 78717
Kayman
Job Details: 09/22/2020
WASHER MAYTAG MVWB835DW Arrived onsite for odor smell and water sloshing noise coming from washer. I ran a diagnostics cycle and all tests passed including the drain pump. I removed the tub ring to see if there was standing water but there was not. I found an old sock wedged between he basket and tub. I removed the sock. I advised the customer on some methods to get rid of the smells but assured them hat he water sloshing noise if the balancing water in the basket and is supposed to be there. Job complete.
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave for not closing completely, replaced inner door, interlock and arm with no change, front left side of door is pushed in farther, with need slider and hinges. Please give 2 hours.; ordrng 1 2HOURS (2HOURS) and 1 461967750483 (SLIDER)"
Near Austin, TX 78745
Kevin
Job Details: 09/22/2020
RANGE AMANA AER6303MFS1 "Arrived on site for F9E0 error code, this error code in Notes a problem with incoming power/home wiring. Inspected range and did not see any problems with wiring at terminal block, or to control board. Took pictures. Set oven to broil and it is operating properly. Outlet behind range Could be the source of the issue and if it happens again recommend replacing power outlet. job complete."
Near Austin, TX 78704
Richard
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator is not cooling compressor and all fans are not running. Tried to put refrigerator into diagnostics and it kept kicking itself out of diagnostics. Checked for voltage at the power cord and it’s good . Checked for voltage going to the main control and it’s good. Called tech line and we found that the harness coming from the liner to the door were crimp causing the no cooling issue and diagnostics issue.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for not operating correctly, replaced thermal fuse and code was still present. Ordering module for ACU issue. Office to reschedule ; ordrng 1 W10607546 (MODULE )"
Near Austin, TX 78758
Scott
Job Details: 09/22/2020
DRYER WHIRLPOOL WED560LHW0
Near Austin, TX 78746
Kevin
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and found no ice production. Ran test 44 and icemaker does not harvest. Found several broken wires at the bottom of the freezer door. Entire freezer door will need to be replaced in order to correct issue. Include icemaker with parts order if customer wishes to continue with repair."
Near Austin, TX 78747
Robert
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived onsite to test unit for unit control having issues, tested unit found the door needs to be replaced, ordered door, office to reschedule.; ordrng 1 W11186019 (DOOR)"
Near Round Rock, TX 78664
Cliff
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced user interface, main control, and filter switch. Found no change and switch operation through diagnostics. Verified broken red and white wire running through cavity. Contacted tech line and spoke with Bruce,
Near Austin, TX 78746
Kevin
Job Details: 09/22/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and inspected ice machine and found lower front panel is not on correctly. Remove panel and leveled ice machine properly and after reattaching it is now correct. No further repair is required at this time, job complete"
Near Meadowlakes, TX 78654
James
Job Details: 09/22/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and found no refrigerant in sealed system. Pressurized system and used bubble solution on fresh food evaporator. Found evaporator has failed and is leaking. Unit will need both evaporators and compressor to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (3HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11035643 (evaporator)
Near Austin, TX 78723
Matthew
Job Details: 09/22/2020
REFRIGERATOR AMANA ASI2575GRS05 "Arrived onsite for refrigerator not cooling. Took internal temperature. Freezer temp 4 degrees, fridge temp 44 degrees. Evaporator fan- good. Diffuser checks good also clear return air. Replaced control, turning off cooling prematurely. Tested unit and unit is cooling. If issue continues may need thermistor replaced. Job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator leaking water. Inspected unit and work area. Found gasket sagging at bottom of door. Found panel separated from door and not allowing gasket to stay in place. Will need to replace FC door. Will need to get authorization to continue repair. Office to schedule appointment when ETA is available on part. ; ordrng 1 SEENOTE (NEEDS AUTH & OFFICE TO SCH) and 1 W10919622/STAINLESS (FC DOOR )
Near Austin, TX 78703
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit not having pressure while using water dispenser. Tested unit. Found that the water filter needs to be replaced. Once filter is put back in the water pressure drops once again.
Near Leander, TX 78641
Kayman
Job Details: 09/22/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite for cooktop with burner failure. Upon inspection I found the RF burner closest to me is not working when the knob is turned. The surface hot light comes on but the burner does not get hot. I accessed and replaced the switch and the unit is now working as designed. Job complete.
Near Austin, TX 78705
Jacob
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling once again. Tested unit. Found that the start device was no turning on. Replaced both star device and capacitor. Compressor clicked on. Let customer know to let unit cool for 6-8 hrs before notice if the cooling has resolved. No issues at this time. Job complete
Near Austin, TX 78728
Paul
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range that the oven is clicking but the burner doesn’t light. I tested the unit in bake and I could hear the high voltage sparking but it wasn’t sparking at the ignitor. Removed the burner and inspected the ignitor and found it good. I reinstalled the burner and removed the lower drawer and tested the unit. I found the high voltage wire and ignitor connection bent to close to the burner causing the spark to jump. I straightened the connection out and tested. The unit worked as designed.
Near Round Rock, TX 78665
Al
Job Details: 09/22/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and inspected dryer with no power.Confirmed the complaint and found the breaker outside the residence was Tripp’s half way.I turned it of, then back on and unit tested as designed.Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not filling with water. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Elgin, TX 78621
Andy
Job Details: 09/22/2020
DISHWASHER KITCHENAID KUDJ230Y2 "Arrived on site for dishwasher broken dispenser, broken buttons and not drying. Tested and inspected unit and found failed dispensers, heating element and buttons. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 4163587 (heater) and 1 4171641 (rinse disp) and 1 4172135 (pushbutton) and 1 9740170 (det disp) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Taylor, TX 76574
Andy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for refrigerator ice maker leaking on floor. Upon arrival customer informed that issue is ice buildup on FC floor. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent more water damage.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)
Near Austin, TX 78704
Richard
Job Details: 09/22/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer not spinning properly. Ran diagnostics and found no issues. Found error code for overload. Replaced control and calibrated washer and all functions tested fine. Complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2020
COOKTOP WHIRLPOOL WCE77US6HS00 Arrived on site for damaged trim piece. Mounts underneath cooktop were not secured properly when I took the old cooktop out of the seating in the counter. Installed new cooktop and tested. All burners came on. Reinstalled mounts exactly how they were upon arriving.
Near Kyle, TX 78640
Richard
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the solenoid is not working properly. Replaced solenoid and ice is being dispensed properly. Complete
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Tested unit and found bad filter in the unit preventing water flow. Homeowner will need to replace filter to complete repairs. No water leaks were found at time of service.
Near Austin, TX 78727
Matthew
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced control and console. Tested unit and unit is functioning properly. Made recommendations for maintenance on install. Noticed the face of the dishwasher is not straight making the door slightly harder to close than normal.
Near Austin, TX 78727
Matthew
Job Details: 09/22/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer taking to long to dry. Upon inspection found that heating element had failed. Replaced element, tested unit and unit is functioning properly. Job complete."
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
RANGE AMANA AGR5330BAW3 Arrived on site to install previously diagnosed burner heads and caps. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
DISHWASHER KENMORE 665.12793K311 Arrived onsite for a dishwasher with the rack broken. I found the upper rack left adjusted broken causing the rack to fall. The adjuster needs to be replaced..; ordrng 1 WPW10462361 (adjuster)
Near Salado, TX 76571
Al
Job Details: 09/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and inspected lower oven issues.Disassembled and found the UI connector not seated into the plug properly corrected it and unit tested as designed.Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 09/22/2020
DRYER WHIRLPOOL WED5100HW1