"Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply power. Found the breaker to unit was tripped. Flipped breaker and tested, unit is now functioning properly. Job complete. Office to run cc on file."

"Arrived on site for dryer not starting upon arrival confirmed failure and found L1-2 had 251vac, L1-N had 125, L2-N was 125. When unit was turned on L1-N would drop from 125 to 30vac. And L2 would increase from 125 to 220vac. Found dryer working as designed after disassembly found no faults in timer, motor, and terminal connections. Call complete"

Arrived on site to install outer oven door glass. I removed the door from the unit and installed the outer door. The unit now operates as designed. Office has received full payment.

"Arrived on site to inspect wall oven clock stuck. Upon further inspection, I placed the unit in diagnostics showing error code F6E0-oven user interface lost communication. I cycled power to the unit and removed and replaced the control panel and cycled power and assisted the customer in connecting to WiFi. Unit connected but the app on the phone was down. I contacted the Whirlpool WiFi team and spoke to Michael and advised of the issue. Michael was able to get the unit connected to the customers app and it immediately updated the app on the phone. Tested the unit and it is operating as designed. Job completed."

Arrived onsite for a dishwasher that is leaking and keeps beeping three beeps at a time. I found errors for an open float switch and the drain pump. I found the overflow pan had dried out. I found the machine working as designed but I found the door gasket leaking from the top on the left side and running down in the pan. I changed the door gasket out and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and found valve is just loudly buzzing when you try and trigger it. Pulled out unit and found water was off, and the water line was also kinked and folded in half. Tucked hose on the back of the unit and verified proper operation. Repair completed."

Arrived on site for door not closing correctly. Upon arrival inspected unit for all checks per service pointer for door not closing properly. All test passed. Tried unit several times and unit operates correctly every time. Cannot duplicate the issue. Instructed customer on properly closing the door. Unit is operating as designed. Job complete

Arrived on site to replace previously damaged panel. Replace Panel and inspect. Could not find any imperfections. Customer inspected and approved. Took pics. Unit is functioning properly. Job complete

"Arrived on site for unit turning off mid cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic cycle and as motor began to spin the control powered off on its own. Test polarity and is good. Need to replace control. Replaced control W11608058. Test unit and is operating a drain and spin cycle and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill switch open. Removed lower panel to inspect drip pan. Found unit is not leveled and leaning forward. Found water in drip pan. Cleared water and leveled unit. Test unit and unit filled and began to operate correctly. Unit drains correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect dishwasher leak. I ran a full test cycle and found no leaks. I inspected the door and found water residue on the bottom left side of the door. I removed and replaced the door gasket and retested. The unit now operates as designed. No leaks observed during service.

"Arrived onsite for previously diagnosed parts. Installed the ui,control board and the moisture sensor harness. Tested everything and it is working as designed, I went and pulled the plastic off the ui and saw the crack and scratch on the ui. Ordering a another ui.; ordrng 1 W11626080 (Ui)"

Arrived on site for not dispensing ice. Found ice door closing to fast causing ice to get stuck between ice door and liner that is causing ice to melt in bottom of ice container. Adjusted ice door housing tested ice door operation good closing slowly allowing ice to dispense correctly down chute.

"Arrived onsite for dishwasher not drying dishes. On inspection ran diagnostics mode and put a amp meter on unit. The heating element draw 6.9amps . When I diagnostic cycle was over the unit had not dispensed any rinse aid. I asked the customer when was the last time he filled it. He said the first of August. There was no rinse aid used at all, it was full to the top of the dispenser. Im ordering a soap dispenser and returning the control board. The unit had no leaks detected during inspection. ; ordrng 1 W10861000 (Soap dispenser)"

"Arrived on site for dryer not starting. Upon arrival found timer stem that knob mounted to was broken. Found timer will need to be replaced in order to resolve issue, rescheduled customer for 10-20-23 to complete repairs. Ordering W11685947 timer ; ordrng 1 W11685947 (Timer)"

"Arrived onsite for previously diagnosed parts. Installed the new pump and motor and ran diagnostics cycle, it completed the cycle with no issues. The heating element is working now and the unit is operating as designed.no water leaks detected during service."

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit is getting too cold (below freezing) in the fresh foods section and making a whirling noise. Upon arrival, I found the unit in defrost mode and the compressor not running. I tested temps in the fresh foods section and get 32-36 degrees and the freezer was 26 degrees. I removed the evaporator cover and found no frost pattern; only frost on the first coil in the upper right corner (photo). I pulled the unit out and removed the back cover and tested amp draw to the compressor. I found .48amps and the compressor is very hot to touch. I advised the customer that the compressor is bad and will need to be replaced. I am ordering the compressor, UV dye drier, access valve, NITROGEN, R600 and CNOTE-2HR JOB. No water connections to the unit and office to schedule return service. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB)"

Arrived onsite for a microwave with the cavity light not turning on when the door is opened and it will not start. I found the door interlock switches failing. The switches will need to be replaced. Switches are covered under Appliance Express one year warranty. Ordering switches and interlocks. RS for Thu 10/19.; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch) and 1 WP8206419 (Interlock top) and 1 WPW10156813 (Interlock bottom)

Arrived onsite for dishwasher leaking. On inspection the customer showed me where the unit was leaking from. The leaks is on the left back top where the back meets the top. There is a weld there that is leaking. Ordering a new tub W11409866. No other leaks were detected during inspection. Office to reschedule when part arrives in. ; ordrng 1 W11409866 (Tub assembly)

"Arrived on site to test unit for rack issues, tested unit found broken rack adjusters, replaced adjusters and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to install previously ordered part. Replaced console. Test unit and is operating correctly. Customer will re do app to program this console. Job complete

"Arrived on site to inspect unit AIG right knob being stuck on off. Upon closer inspection found right knob spring damaged not allowing full travel of knob. Replaced manifold, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to diagnose refrigerator with gasket issues. On arrival customer showed me that both door gaskets were pulled out in a couple of spots. I used a little silicon adhesive on the back of the gaskets and pushed them into place and verified a tight fit. Unit working as designed. Repair completed.

Arrived on site to inspect top load washer noise. I found the cam has stripped causing the loud ratcheting sound. I removed and replaced the cam and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to test unit for not completing cycle, tested unit found motor engaging and disengaging throughout the cycle, while testing motor ceased up twice, will need to replace motor and control, rescheduled for 10/20 customer wants a PM appointment ; schdld next appmnt for 10/20 FRI PM"

"Ive done site for a refrigerator that is still freezing items in the refrigerator section. Inspected unit and work area. The temperature of the refrigerator section and found it sitting between 32 and 33?F. Found the refrigerator temperature setting at 38?F. Check resistance on both refrigerator and freezer for misters proper values in accordance to their temperatures. I called whirlpool techline and spoke to Chris SR# 7737495900. He advised that based on my readings, the issue would have to be with the control or the user interface. I replaced both and tested the unit. The unit began to work and operate as designed. Called told the customer to call back if any other issues persist. Call complete."

"Arrived on site to test unit for burning smell, tested unit found gear case has failed leaking all oil out and now leaking water getting on the motor causing it to burn, tub has excessive movement and suspension has also failed, this will need a complete rebuild, gear case, motor, cam, shift actuator, belt, shield, suspension and hub, called safety to report my findings, safety will not cover this repair job SR#7737493265 job complete"

"Arrived on site to inspect dishwasher needing to connected/installed. Upon further inspection, I found the unit installed into the cabinets and the plumbing not connected. I found the knockout plug still on the disposal and removed it. I connected the drain hose to the disposal and connected the water line to the valve under the sink. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. No one on site to sign for receipt/new build-vacant home."

Arrived onsite for a washer with flashing lights on the ui and will not go into wash. Upon arrived the customer advised me that she power cycled the unit 6 times before the unit worked. I checked the the gearcase and found no leaks I checked the drain pump harness and found that it was good I tested the latch and found the it locked every time. Due to the seemingly intermittent nature of the failure I replaced the control and tested the unit several times and found the unit operating as designed

"Arrived on site for partial display. Ui not responding. Upon arrival, inspected unit and found unit powering on just not responding. Need to replace console. Contacted claims for autho#. Was given authorization. Replaced console and test unit. Unit is operating as designed. Job complete"

Arrived on site to inspect unit for being to loud during unit operations. Upon closer inspection found wash motor to be louder then typical with an odd humming being continuously active during cycle. Will need to order sump and motor and return. Office to reschedule. ; ordrng 1 W11416362 (Sump and motor)

"Arrived on site for new gasket being torn, confirmed they were torn on the inside corners. Heated up new gasket with heat gun. Installed and it torn on the corners again. Used 2nd gasket and was able to form into place. Advised customer if this tears we will need to research a slightly bigger gasket. Call complete."

"MHW6630HC3 Arrived to install previously diagnosed and ordered part. I found the Asher and dryer were able to be moved out with a single tech and that the issue was a garment that had came apart during the wash, plugging the drain pump inlet. I found and removed additional debris from within the tub. Operational test good, no leaks observed during service."

Arrived onsite for a dishwasher with the detergent door not opening. I checked the resistance for the dispenser solenoid from the control and it read 24 ohms and was in range. I went in service mode and tested the dispenser and the door opened every time. I did this multiple times and showed the tenant. Its possible that there was not a good connection at the control but at this time it is working as designed. Office to charge CC on file.

"Arrived on site to replace previously diagnosed bezel, found that the latch is also needed replaced and tested, unit is now functioning as designed, job completed"

Arrived onsite for a range with the drawer wobbling and not pulling out correctly. I found the glide on the right side not locked in correctly causing the issue. The glide was in good condition. I locked the glide in correctly and the drawer slides in and out properly now. Call complete.

"Arrived onsite for unit with long dry times. Upon arrival inspected unit. Unit is heating and tumbling. Ran airflow test with unit. Connected to ventilation, test failed. Ran another test with unit Disconnected from external ventilation and unit passed. This indicates an external ventilation issue. Notified customer and customer will contact landlord and the builder to inspect the ventilation throughout . Job complete"

Arrived on site with parts for dishwasher not working right. Removed door panel. Found wire harness on wrong side of door brace. Also found connection and junction very suspect. Replaced main wire harness and console. Verified operation. Call complete.

"Arrived on site replace control, replaced control. Problems are still prevalent, will need to order anew filter board and return. Office to reschedule. ; ordrng 1 W11565531 (Filter board)"

Arrived on for a washer the would not latch. Upon inspection I found that the drain pump harness had came separated from the connector. I repaired the harness and tested the unit several times and found that it opened as designed with no leaks .

Arrived on site for not operating. Upon arrival ran diagnostics and got error code F9-E2 drain motor electrical problem. Test drain and makes a loud grinding sound. Need to replace drain pump. Replaced drain pump W11462456. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a washer to replace the previous diagnosed parts. I removed the belt and compared it to the new belt showing the customer that the old belt was obviously stretched out. I replaced the belt and ran a quick wash cycle with a load of towels. The machine completed the cycle and worked as designed. Call complete.

Arrived on site for washer making squeaky noise . Ran diagnostics unit sounding normal. No oil found down bellow . Found some glazing on belt . Replaced belt . Reran diagnostics all checked normal. No errror codes . No water leaks detected at time of service . Job complete

"Arrived onsite for dishwasher not working. On inspection found 2 errors F1E2 & F7E2. Replaced the control board, ui and pump. The unit is operating as designed now. Error were for failed control board and pump motor, the ui had issues with the response with key touches. No water leaks detected during service."

"Arrived on site to test unit for rumbling noise, tested unit found cracked blower wheel, replaced and tested, unit is now running as designed, job completed"

Arrived on site for fresh food temp not cooling . Found frost build up on evaporator cover . Steamed out cover . Found wire to defrost heater had backed out of molex connector. Secured wire back in molex . Tested defrost heater . All checked normal. No water leaks detected at this time. Job complete

Arrived on site for dryer not heating.. ran test and found heater working properly. Vent checked and found to be clogged within the wall. Left vent disconnected and advised them to have the vent cleaned before connecting back. Call complete.

"Arrived on site to install new lid to resolve broken lid. Found both hinges are fine, just lid broken. Replaced lid and verified proper operation. Repair completed."

Arrived onsite and replaced panel to repair scratches under one stop provision. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for not operating properly, tested unit found loose wire on drain pump, secured wire and tested, unit is now running as designed, job completed"

"Arrived on site for no ice production, tested unit found ice accumulated on feeler arm do to what spraying out from the water fill tub and will not reset, will need to install pressure regulator and replace water valve on next visit rescheduled for 10/20; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"

SR#7737501601 unit door glass shattered during self clean and door glass is no longer in stock. Advised customer on findings and reported findings to safety. Customer will pursue replacement. No repair coverage. No part availability.

Arrived onsite for unit which would not turn off. Customer had unit repaired under AHS warranty. Called to report findings to safety. Control replaced for stuck relay. Unit is now operating as designed. Sr#7737509588

"Arrived on site to inspect cooktop flames not hot enough. Upon further inspection, I tested the cooktop and found the front right burner would not change from high to medium and the back left burner flame was too small or not hot enough. I inspected the orifices and found the back left burner orifice incorrect (79). Customer had the orifice converter ion kit that came with their owners manual and I replaced the orifice with the correct orifice(108) and retested and it is operating s designed. I attempted to adjust the flame on the front right and was unable to get the flame correct. I am ordering the front right burner valve and scheduled return service for 10/19/23. No gas leaks detected during service.; ordrng 1 W10859922 (Right front valve)"

"Arrived on site for refrigerator making an odd noise when cooling. Upon arrival confirmed sound and found sound still rattling from compressor area, added sound pads to condenser line and suction line, found no removed. Call complete"

On arrival found no power to outlet. Spoke with builder and found power was damaged recently at breaker box and will need to be repaired before diag can be completed. Job complete builder will call back when power is returned.

On arrival verified vent complaint. Found crushed vent hose behind unit. Took photos and attached. Advised customer vent may need to be replaced. Attempted to move dryer forward to ease restriction of vent. Dryer then blocks door of closet it is in from closing which prevents access to another room. Pushed unit back to allow door to close. Advised customer vent issue needs to be fixed to allow proper air flow of unit. Operational test good. Job complete.

"Arrived on site to test unit for beeping after cycle starts and doesnt allow water into unit. Upon closer inspection found code f6e2 meaning know water, reset units codes. Tested unit unit is running as intended. Job complete."

"Arrived on site for door not closing correctly. Upon arrival,inspected unit and found debris in latch preventing the door from closing correctly. Removed debris and latch is failed and strike will not press latch. Removed latch and by passed switch. . Am now able to get into diagnostics. Got error codes F5-E1 door switch stuck open. Need to replace latch. Ordering all parts to latch. Office to reschedule ; ordrng 1 WPW10274884 (Latch) and 1 WP8524471 (Latch actuator) and 1 W10678341 (Latch spring)"

"Arrived on site to inspect refrigerator water not dispensing and water on shelving inside fresh foods section. Upon further inspection, the customer advised that they had to turn the ice maker and water off due to the ice maker fill tube leaking from the top of the unit. I found the fill tube bulb cracked (photo). I removed the ice maker and found the fill tube chute full of ice (photo). The customer advised they found water on the shelving under the water filter housing and they had just replaced the filter which was a knockoff filter and not an OEM manufacturer correct filter. I placed my bypass in the filter housing and turned the water on at the wall,and tested the dispenser and it operated as designed. I did not test the ice maker due to the fill tube being damaged and there is water in the motor. Looking at past repairs, this has been an ongoing issue. I am ordering the ice maker, fill tube, permagum, dual valve, reservoir, water filter and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. Water turned off at the wall and the ice maker is turned off at the UI. No water leaks observed during service. ; ordrng 1 W11415785 (Fill tube) and 1 WPW10300024 (Ice maker) and 1 212643 (Permagum) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

WRF757SDHZ04 arrived on site to install previously diagnosed and ordered part. Inspected the unit and found that the ice bin door has significant gapping due to a warped door causing warm air to leak into the ice maker. Ordering the RC door and ice door for return service. Office to contact customer to reschedule. ; ordrng 1 W11518736 (Door) and 1 W11171728 (Ice door)

Arrived on site for unit shakes violently. Upon arrival inspected unit and found basket failure. Confirmed flashing light through basket. Need to replace basket per service pointer. Ordering basket. Office to reschedule.; ordrng 1 W10919191 (Washplate) and 1 W11172199 (Basket)

"Arrived on site. Found water not dispensing,removed upper cover found frozen waterlines at valve and water tank,checked icemaker housing,installation appears correct added sealer around gaps,defrosted tank and lines tested icemaker fill pass,tested water dispenser pass"

"WRX735SDHZ04 arrived on site to inspect frozen freezer. Upon inspect he customer produced pictures of ice on the left side of the FC. Inspected the door and found significant warping at the bottom of the FC door. Also discovered that the slide will not allow the left side of the FC door to close unless it is pushed in but it is barely noticeable. Ordering the door, slides and brackets for return service. No water leaks observed during service. Office to contact the customer to R/S. ; ordrng 2 W11265130 (Slides)s and 1 WPW10284682 (L bracket) and 1 WPW10284683 (R bracket) and 1 W11435351 (Door)"

Arrived on site to inspect dishwasher. The lower spray arm is broken. I am ordering the spray arm to resolve. No leaks observed during service. ; ordrng 1 WPW10491331 (Spray arm)

Arrived on site to inspect side by side refrigerator. The RC door has a dent. The customer has also had a lot of bubbles in the dispensed water but has recently gone away. I am ordering the RC door and returning with parts for the water in case it returns. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 LW11091610 (RC door) and 1 W11223753 (Nameplate)

"Arrived on site for dishwasher not working, found f4e3 stored I. Diagnostics, confirmed motor assembly is bad. Replaced motor assembly. Verified operation. Call complete."

Arrived onsite for a microwave with vibrating noises. I found the right side hanger bolt not tight causing the cover to vibrate and make a buzzing sound. I tightened the bolt and tested the unit. The unit sounds normal and is no longer making the noise. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve bezels coming unglued, I removed and replaced the bezels and tested. Unit is operating as designed. No gas leaks detected during service, job completed"

"Arrived on site for washer not working, spins and is loud while running, and banging against the side. Customer turns it off when doing so, No error codes. Found unit was not level at all. Properly leveled. Found unit cannot find center of balance. Drain pump working. Water filling. When getting up to speed I can hear gear case rubbing. Agitator teeth are worn almost due. Recommend new gearcase, suspension, agitator, cam and actuator, over authorized amount, need approval. Advised customer they will be contact if approved. ; ordrng 1 Authorization (Authorization)"

On arrival verified no ice complaint. Ran temps found RC 37 and FC 0. Ice box was 12. FRan component test. Ice box fan and thermsistor passed. Ice maker failed with an E5. Order ice maker W11658802 for return. No leaks found during service. Office to RS. ; ordrng 1 W11658802 (RC ice maker)

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Arrived onsite for a washer that has power but will not start. I found the tub full of water. I tested voltage out of the control to the pump and had 0VAC. I tested the resistance from the control to the pump and had 1.8 ohms. I verified the resistance at the pump and had the same. I changed the pump and the control. I tested the unit in the service diagnostics cycle and the unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for unit taking 3 cycles to dry. Upon arrival inspected unit. Removed lint catch and found debris on the backside. Used air flow tester and found that with the unit connected to the external vent hose it recorded poor air flow. Ran same test with unit disconnected from vent and recorded good air flow. Took pic. Unit has External ventilation issues. Unit is heating and tumbling . Customer will notify builder. Job complete

"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that she did laundry and did not remove till the next day and control signaled done but when she opened the lid it had about 6 inches of water, tested unit found cold water valve not closing all the way causing a constant stream of water filling the tub, replaced valve and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to diagnose dryer not starting or running. Tested and confirmed no start or noise. Removed rear panel and found the thermal fuse was open. Replaced and tested. Verified proper function. Checked vents and found vents clear. Repair completed.

"Arrived on site for a wall oven that is not working properly. Inspected unit and work area. The customer advised that the unit seems to have this screen pop up that they lost power when they did not lose power and when this happens, the unit will lose time and will stop The cooking cycle altogether. He advised that before this issue started, time seem to be going fast on his oven clock, and that he was always having to reset it. He advised that he had tried to hook up the unit to Wi-Fi and even called into whirlpool to try to get help with it. He advised that nothing seem to work. I ran the unit through diagnostics and did not find any stored error codes. Checked all connections and found all connections properly seated. Did verify proper voltage to the control and to the user interface. I called Whirlpool techline and spoke to Robert SR# 7737549347. He advised that based on the customers, complaints and issues, the issue would have to be with the user interface, and order the console. he did advise that the customer will need to be hooked up to the Wi-Fi because he stated that when the control senses that the unit needs to be updated and the UI is not hooked up to the Wi-Fi that it can cause issues such as a loss of power message, Ordering the part and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11600370 (UI)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC LED module. All lights are working as designed. Call complete.

Arrived on site for dryer not heating. Upon arrival confirmed failure. Found stable power supply and disassembled unit. Found element and cuttoff broken. Replaced both parts and tested dryer on heated dry without vent hose and found unit heating as designed. I then found in air fluff setting with vent attached that vent within home was clogged and instructed customer on getting dryer vent cleaning preformed to prevent further issue with dryer. Call complete

"Arrived on site for oven not heating. Upon arrival , inspected elements and are good. Test unit by preheating oven to 350. Unit heated correctly. Customer was not pressing start after desired temperature was selected. Instructed customer on oven operation . Unit is operating as designed. Job complete"

Arrived onsite and found unit operating with cosmetic dent from install. Not noticed until after the cosmetic period. Customer will appeal to kitchenaid for warranty care.

"Arrived on site. Tested water dispenser,water dispensing correctly,replaced housing tested working advised if issue reoccurs to install a new whirlpool filter"

"Arrived on site to inspect wall oven microwave combo unit microwave turntable not functioning. Upon further inspection, I tested the microwave and found the turntable not turning. Stopped testing and went into the Tools function and found the turntable turned off. Turned it on and tested the unit and it is operating as designed. Found the unit not connected to wifi and assisted the customer in downloading the Whirlpool app on their phone and connected the unit to WiFi. Retested and unit continues to operate as designed. I made recommendations for use and care, job completed."

On arrival verified complaint of hot water during cycle. Found hot and cold were flipped. Verified all components activated correctly. Correctly installed water hoses to correct valves and rechecked system. No leaks detected during service. Operational test good. Job complete.

"Arrived on site to diagnose refrigerator not making ice. Customer said they can hear it cycling sometimes and sounds like it's filling but nothing is coming out. Found an E5 error for the thermistor, which can also be tied to unit not filling. The refrigerator compartment is packed with items and the back wall is fully blocked, which I believe is causing cold pockets to freeze the fill tube since most cooling air is right at the top shelves. I power cycled the unit and advised clearing out the RC and moving everything off the back wall so air can circulate, and function should resume. If this does not resolve we can replace the icemaker and control. Call completed."

Arrived onsite site for failed latch mechanism preventing operation. Replaced latch and Advised customer on repair. Unit is now operating as designed.

"Arrived on site for previously diagnosed parts. Installed the RC gasket and checked for air gaps. No air gaps were found. Customer still say that there is a knocking noise randomly throughout the day. There are no visible issues with the unit, customer said that it is annoying when it wakes him up in the middle of the night."

"Arrived on site for icemaker not making ice, found icemaker bail arm not setting properly. Replaced icemaker. Verified operation. Call complete."

"Arrived on site for a washing machine that is making a clicking noise during agitation. Inspected unit and work area. The customer advised that it is doing the same thing her previous washer did where it will make a clicking sound in the counterclockwise rotation of the agitation. The customer showed me two videos within the past three days where this is done this. I did confirm the customers complaint and checked the agitator. Found no abnormality with the agitator. Checked underneath and did not find any signs of rubbing from the rotor, stator, or slider. I called whirlpool tech line and spoke to Butch Sr # 7737550704. He advised that based on the complaint, the only three things that could cause that sound would be the slider, rotor, or gear case, and to replace all three. Replaced all three parts, and did advise the customer to contact us back if further issues persist. I call complete."

Arrived onsite and repaired by replacing door skin. All checks good. Advised customer on repair.

"Arrived on site to replace display, replaced display. Tested unit, unit is running as intended. Job complete."

Arrived onsite for unit heeding a gearcase. Upon disassembly found agitator seized to shaft. Will need to break agitator off to replace gearcase. Ordering agitator and actuator. Set to return Friday the 20th; ordrng 1 W11550891 (Agitator) and 1 W11481722 (Actuator)

Arrived on site to inspect top load washer noise. I removed and replaced the actuator and tested. The sound is still present. I found the cam has stripped the gearcase output shaft. The gearcase is needed to resolve. I am ordering the geacase cam and capacitor. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam)

Arrived on site to inspect side by side refrigerator. The filter door has broken off. Also the ice doesnt always dispense. I found the ice motor running but the gears not grabbing properly. And sometimes the gears strip. I am ordering the ice container and motor gear as well as the filter housing to resolve. No leaks observed during service. ; ordrng 1 W11244434 (Container) and 1 W11162042 (Housing) and 1 WP2220458 (Coupler)

Arrived on site for dented cabinet. Found cabinet defective . Reordering part . Customer also mentioned scratched on front panel . Call to set return ; ordrng 1 W10806345 (Front panel)

"Arrived on site to follow up on refrigerator that was not defrosting. Checked heater and found it was not correctly installed and sitting in the drip tray. I also found the bimetal bulging in the harness and replaced. I put the unit in forced defrost with bimetal jumped and verified heater came on, and heater positioning was adjusted. Unit working as designed. Repair completed."

"Arrived on site to replace previously diagnosed door gasket, installed and it is perfect with no ripples on the corners, ran unit and found no leaks unit is running and designed, job completed"

Arrived on site to inspect dryer. The customer informed me the timer makes a ticking noise when its in the off position. I removed and replaced the times and tested. The door handle has broken off the door. I am ordering the door and handle to resolve. Office to order parts and schedule service. ; ordrng 1 W10861225 (Handle) and 1 W10861224 (Door)

Arrived on site to inspect top load washer running out of balance. I found the suspension worn. I removed and replaced the suspension and tested. The unit now operates as designed. No leaks observed during service.

Arrived onsite for unit needing natural gas orifice replacement. Replaced all orifice according to tech sheet. Ran unit and found flame is nice and blue but weak. Customer has a restricted line. Unit was a new install. Customer will contact installer to check for restriction. Job complete