Near Georgetown, TX 78633
Cliff
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found communication error between controls and thermistors causing RC evaporator not to defrost. Main control, user interface, and wiring harness will need to be replaced to complete repairs. Homeowner is aware to thaw unit 48 hours prior to return trip due to hard ice buildup around evaporator.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W11092503 (panel-ui)"
Near Harker Heights, TX 76548
Al
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE104ESS3 Arrived to inspect dishwasher not filling.Ran diagnostics test mode and unit displayed a float switch error.I checked underneath the float switch and found a piece of celery.I removed the celery and unit began filling and washing as designed.Confirmed advised of issue.All water lines were dry at the time of service.
Near Austin, TX 78702
Wesley
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL GC5THEXNS03 Arrived on site performed repair All checks good. Unit is operating as designed.
Near Killeen, TX 76549
Al
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHN00 "Arrived to inspect side by side refrigerator cooling issues.Confirmed the refrigerator temperature was 68 degrees.There was a massive frost buildup on the evaporator cover in the freezer section.I removed and replaced the diffuser.Unit will need aMAIN CONTROL BOARD*HEATER*DEFROST SENSOR*Customer also advised the filter housing in the refrigerator isn’t allowing him to remove the current water filter, so it will also need to be replaced.ORDERING RESEARCH because I couldn’t locate all needed parts.; ordrng 1 CNOTE (RESEARCH PARTS AND PART NUMBERS LISTED TO ORDER.)"
Near Leander, TX 78641
Tyler B.
Job Details: 01/03/2020
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for unit with f1e1. Ran diagnostics and confirmed errors, did control reset via unit user interface, than tested bake and broil to temp. Was unable to duplicate issue after, adjust to customer is error does show back up they will need the main control replaced.
Near Austin, TX 78731
David
Job Details: 01/03/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on site to diagnose oven that customer stated was taking an hour to reach 400 degrees when preheating. Tested preheat at 350 and reached 350 at 15 mins. Increased temperature to 400 degrees, and reached in 6 mins. Findings verified with thermal probe and multimeter. Called tech line case (SR7726787062). Spoke with rep and advised on findings. Customer had made some brownies to show me what was happening, with about 1” on the outside being more cooked then the inside. Tech like advised to purchase biscuits from the store and test with those, since unit is not overheating. No mechanical failures have been found, and no repair needed. Advised customer that if we have to come back out again we will need to charge for the trip as we have made 3 trips with no abnormalities found, and all working as designed by kitchenaid. Call complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived onsite to replace the freezer evaporator fan motor. Upon inspection found that the wrong part was ordered. New parts ordered. . ; ordrng 1 W11109595 (motor-evap)
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer said he wanted me to calibrate his oven a little higher so the food would cook a little more evenly ran the unit through test mode everything else work great as designed
Near Buchanan Dam, TX 78609
James
Job Details: 01/03/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW00 Arrived on site and tested operation. Found unit not cooling and fans running. Inspected compressor and found drier completely frozen. Unit has a failed compressor and will need new to repair. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (STUB) and 1 WPW10143759 (dryer)
Near Lakeway, TX 78738
Luis
Job Details: 01/03/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for door seal issues. Found upper left corner of gasket not sealing to cabinet,remolded door gas,et checked door seal good."
Near Austin, TX 78744
Leonardo
Job Details: 01/03/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for error code of open or shorted sensor. Test unit and unit measuring 480° inside oven at room temp. Replaced sensor test unit and unit test good job complete no leaks present
Near Wimberley, TX 78676
Richard
Job Details: 01/03/2020
OVEN WHIRLPOOL JJW3830DP03 Arrived onsite for the oven door glass being broken. Replaced the glass with one ordered on previous visit. Door working as designed. Complete.
Near Austin, TX 78734
Paul
Job Details: 01/03/2020
RANGE JENN-AIR JDS9860AAP Arrived onsite for the range with the oven not getting above 315 degrees. I tested the oven and found the unit preheating slowly but both the bake and broil elements were heating. I found both the elements only drawing half the amperage they should be indicating they are not getting correct voltage. I found the bake and broil relays passing 123VAC and there was 243VAC at the wall outlet which means the double relay has to be defective. The relay is not listed on the parts breakdown. Will need parts research for the relay.; ordrng 1 RESEARCH (DOUBLE LINE BREAK RELAY FOR THE BAKE AND BROIL ELEMENTS.)
Near Austin, TX 78744
Kevin
Job Details: 01/03/2020
WASHER LG WT1101CW "Arrived on site and inspected washer and found standing water in tub, Removed water from tub and could not find power to drain pump at control board no water leaks from connections at time of service.
Near Austin, TX 78701
Luis
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for unit shutting off. Per customer unit would completely power off,if he wiggled power cord it would power on already checked outlet good. Replaced main power harness powered unit on compressor and fans powered on.
Near Austin, TX 78703
Wesley
Job Details: 01/03/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onnsite and found unit dryer panel unresponsive. Unit is in tight space stacked. 2 man needed to repair. Pip; ordrng 1 2MAN
Near New Braunfels, TX 78132
Richard
Job Details: 01/03/2020
WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer not filling with water correctly. Ran diagnostics and found the water valves for hot and cold were not working properly. we replaced the water valves. Tested all functions working correctly no leaks detected. Complete.
Near Austin, TX 78735
Leonardo
Job Details: 01/03/2020
MICROWAVE KITCHENAID KCMS185JSS3 Arrived on site to test unit for door not opening. Test unit and found bracket on panel broken will need new panel.
Near Temple, TX 76502
Arthur B.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for customer complaint of SxS dual evaporator refrigerator not cooling both sides recurring issue. Removed unit cover and found compressor clicking on and off. Removed compressor and installed compressor,dye drier and stub using braising methods. Vacuumed unit and charged with 5.3oz of R134a refrigerant. Reassembled and observed cooling. Good frost pattern forming. No other issues found. All water connections were at time of service."
Near Austin, TX 78702
Wesley
Job Details: 01/03/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onnsite and found blower rattle. Tight space. 2 man needed. office to reschedule. Used pads during testing. ; ordrng 1 2MAN
Near Austin, TX 78730
David
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site to diagnose a dishwasher that had a frozen UI. Found that UI would stick as soon as it was powered on, and did not respond to any key presses. Unit would not respond and go into diagnostics. . As soon as unit powered on UI was responsive again. All is working as designed. Tested with a diagnostic load and everything was working fine.
Near Austin, TX 78727
Wesley
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onnsite and found unit operating as designed once test was initiated. All checks good. No parts needed.
Near Kyle, TX 78640
Kevin
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Arrived on site, found icemaker has failed Cycled icemaker after replacement, no water leaks from connections at time of service, job complete"
Near Blanco, TX 78606
Kevin
Job Details: 01/02/2020
OVEN KITCHENAID KEBS207BSS00 "Arrived on site and inspected ovens and found thermal fuse has failed, after replacing thermal fuse operation has been restored. Set oven to bake and confirmed it is now heating properly.
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB11 "Arrived on site for unit not cooling found entire evaporator iced over, would need unplugged . Advised would need defrosted 24hr prior to arrival .
Near Austin, TX 78748
Luis
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for no cool in fresh food. Powered unit on fan not running good voltage to evaporator fan 120vac. Diagnosed faulty fan motor,installed new fan motor powered due it on fan powered on and unit started defrost unit working as designed."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for unit with flame hight concerns. Tested and found all flames to be high, removed and replaced supplied regulator and tested unit, and was now functioning properly on cooktop and bake. No gas leaks detected on site"
Near Austin, TX 78759
Cliff
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW5300VW2 Arrived on site to diagnose a washer that is not changing water levels properly. Found water level switch damaged internally. Replaced switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Cliff
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/02/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site and inspected washer and found saved error code F6 E2, Communication failure between control board and control panel. After replacing both ran calibration 52, water is now operating normally, no water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP Arrived onsite for the ice maker not working. Found that there was no ice in ice bucket. Customer just changed out water filter . Could not test ice maker due to UI not working properly. Replaced ice maker and ordering the UI. If there is no ice production on 2nd visit will need to call tech line. Office to reschedule. ; ordrng 1 242058229 (user interface)
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4900XW0 "Arrived on site for cust that dropped item down vent . Was Able to retreat within minutes
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onsite for the microwave that will not turn on. I found the circuit breaker tripped and the upper interlock camp and spring had come off the interlock. I found the fuse open and the primary interlock switch defective. The switch and fuse need to be replaced. I replaced the primary interlock switch and the fuse. I tested the unit and it is putting out 1000 watts and is working as designed. Call complete.
Near Spring Branch, TX 78070
Kevin
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site and inspected refrigerator and found low water pressure at the Dispenser and ice is hollow, when filter is removed water pressure returns. Normally a new filter would be needed but the Home is on an RO system and doesn’t need to be filtered. No water leaks detected at time of service, job complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/02/2020
DISHWASHER FRIGIDAIRE FGID2466QF "Arrived onsite for the dishwasher not dispensing water. During testing found that there is no water getting into the dishwasher. Water pressure is good. Found that the float switch is not working properly ordering parts. Water valve will need to replaced as well. Need 2HRS for the repair. Due to the location of dishwasher. Called office and explained to them the situation of the home. Office to reschedule ; ordrng 1 154773201 (switch,float)"
Near Austin, TX 78749
Luis
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for water leaking,removed filter cover found water leaking from behind filter head diagnosed unit would new reservoir assembly. Installed new reservoir assembly tested water dispenser no leaks unit working as designed."
Near Leander, TX 78641
Tyler B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 "Arrived on site for unit not cooling. Found unit with no lights on, removed unit and found no voltage, found breaker tripped, turned on, ran diagnostics and ran test and was unable to duplicate.
Near Austin, TX 78757
Wesley
Job Details: 01/02/2020
COOKTOP WHIRLPOOL WCC31430AW02 Arrived onnsite and installed switch to repair Lf burner issue. All checks good.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER GE GTW460ASJWW Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found no mechanical failures with water at this time. Did note homeowner was using non-HE soap in machine which will cause washer to misregister water levels. Advised homeowner on findings and no repairs were needed today and no leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 Arrived onsite for the refrigerator Icemaker not producing enough ice. Ran diagnostics and found an error code for ice maker E5. All thermistors checked out good and ice box fan works good. Ice maker fill test passed. All temps are good. Replaced ice maker and advised customer to give it at least 24 to 48 hours. To see good ice production. Complete
Near Pflugerville, TX 78660
Cliff
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to diagnose a range with door issues. Tested unit and found stainless steel is separating from glass panel. Glass panel and name badge will need to be replaced to complete repairs.; ordrng 1 W11178521 (BADGE) and 1 W11219379 (PANEL)
Near Austin, TX 78739
Luis
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for water leaking from icemaker. Ran diagnostic found ice box fan not running removed evaporator cover,found fan motor seized diagnosed faulty fan motor. Installed new fan motor ran diagnostics fan working correctly.
Near Leander, TX 78641
Lou
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to install previously diagnosed and ordered part. Due to the diodes being bad in the power cord harness, I removed and replaced the harness and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Austin, TX 78750
Cliff
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to diagnose a dishwasher with a detergent door that will not open. Found door spring out of place causing failure. Reset spring to the proper position and all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW8800YW0 Arrived onsite for the washer with an error code of UL unbalance. During testing found that the bearing is the cause of the unbalanced issue.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to replace previously ordered parts. Replaced gearcase and found after testing no other failures are occurring and all is working properly. No leaks were found at time of service and no other parts were needed.
Near Austin, TX 78732
Luis
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed bin found icemaker tray warped diagnosed faulty icemaker,installed a new icemaker ran harvest test passed."
Near San Marcos, TX 78666
Richard
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite to install new hoses to the washer.
Near Andice, TX 78628
Lou
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying. Upon further inspection, I opened the door to the unit and held the door switch closed then turned the unit on. I verified the element was functioning as I could see it illuminating in the back left corner vent. Using my dryer vent test kit, I tested airflow in the unit and found that the unit has a restricted airflow. I demonstrated the test for the customer as well. I removed the vent tube from the back of the unit and retested airflow and the unit passed. I removed the back panel and inspected the lint chute, blower wheel and element and all were good with no lint observed. I advised the customer of my findings and recommended they have a professional check the venting tubes for blockage. No lint observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
COOKTOP WHIRLPOOL W5CG3024XS01 "arrived on site to inspect cooktop Ignitor. Upon further inspection, customer advised that the front left burner is not igniting. I tested all four burners and all burners operated as designed except the front left burner which was intermittently igniting. I removed the cooktop cover and inspected the switch harness. The back two and front right switches were operating as designed. The front left switch, I had to push the knob down harder than the other in order for the Ignitor to arc. No gas leaks detected during service.; ordrng 1 WPW10110491 (module-spk) and 1 WPW10256071 (harns-wire)"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived onsite for the ice machine that stopped making ice again. I found the recirculating pump not running with 14VAC to it. I also found the water level sensor defective causing the reservoir to fill for 2 minutes. The recirculating pump and WLS need to be replaced to complete service. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived on site to diagnose a water that is making unusual noise. Found no mechanical failures and was not able to duplicate any issues with washer at this time. No repairs were performed and no leaks were found at time of service.
Near Austin, TX 78759
Cliff
Job Details: 01/02/2020
WASHER GE GTW460ASJWW Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found failed lid lock assembly. Replaced assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDFE104DSS0 "arrived on site to inspect dishwasher tracks. Upon further inspection, I found the right upper track completely broken and the left track beginning to break. I removed and replaced both tracks and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Kevin
Job Details: 01/02/2020
REFRIGERATOR LG LFXS30726S "Arrived on site and inspected refrigerator and found user interface is showing CF error code for a failed condenser fan. Found compressor is still running and after replacing the condenser fan it is running normally. No water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that all functions are working properly and it’s cooling good. No issues found at this time.
Near Austin, TX 78723
Wesley
Job Details: 01/02/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onnsite and installed panel. Unit identity issue is corrected. All checks good. Unit is now operating as designed.
Near Austin, TX 78749
Luis
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for door and after issues. Per customer installers broke house shut off valve,valve is water source from house and will need a plumber to replace. Found fresh food door misaligned,adjusted fresh food door"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived onsite for the washer displaying error codes. Ms stated the unit would turn on and then just shut off on its own. Ms also stated she had smelled an electrical smell. I checked stored error codes and found an F6E3, F6E2, & F2E1. I checked the harness between the UI and main control and found it in good condition. I reseated both connectors. I visually checked the UI and main control and found no signs of anything getting hot on the controls. I checked the lower harness and found it good. I found the upper part of the wall outlet loose internally which might have cause the smell. Ms stated the unit had been making a loud clicking noise when changing from wash to spin and some grinding noise. I found the gear case leaking oil. The gear case needs to be replaced. Ordering W10811956 GEARCASE. ; ordrng 1 W10811956 (GEARCASE)"
Near Manchaca, TX 78652
Kevin
Job Details: 01/02/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer and found F0E5 saved error, customer was washing a single blanket which caused an off-balance load. Ran water through all cycles in manual diagnostic and it is operating normally. Also ran a calibration cycle, no water leaks from connections at time of service,
Near Austin, TX 78704
Wesley
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and installed door and bushing. Customer has cosmetic concern about dent in newest door.
Near Austin, TX 78731
Luis
Job Details: 01/02/2020
REFRIGERATOR IKEA IK8FXNGFDM02 "Arrived on site for no cool. Found unit not powering on from control diagnosed faulty control,removed faulty control installed new control,powered unit on. Unit powered on compressor and fans running"
Near New Braunfels, TX 78132
Richard
Job Details: 01/02/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 Arrived onsite for the microwave arching. During testing found that the arching is coming from the wave channel replaced magnetron and tested. It’s still arching inside the wave channel
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived onsite for the ice machine that’s making too much ice. I found the ice bin sensor reading too low and out of range. I also found the cutter grid had not cut the last two batches of ice. I had 12VAC to the cutter and the cutter looked in good shape. I reconnected the molex connector and the unit started working. I replaced the bin sensor. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
MICROWAVE MAYTAG MMV4205FZ3 "arrived on site to inspect microwave door switches. Upon further inspection, when I opened the door, I found the bottom interlock/switch cam sticking in the closed position. I advised the customer that due to the cam sticking like this, it could potentially cause the fuse to short and the switch to short. I removed and replaced the lower interlock and switch and tested. Unit is operating as designed, job completed."
Near , TX 78656
Richard
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not turning on. During testing found that there is power going to control board but the board is not responding. Replaced control board and and ran a calibration and washer tested fine. Complete
Near Blanco, TX 78606
Kevin
Job Details: 01/02/2020
DISHWASHER MAYTAG MDB7979SHZ0 "Arrived on site and inspected dishwasher and found latch is not attached to tub, after resetting it ran a diagnostic cycle and all functions are operating properly. No water leaks detected at time of service, job complete."
Near Marble Falls, TX 78654
Paul
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not heating. I found L2 missing at the outlet. I found the circuit breaker tripped. I reset the breaker and tested the unit. The unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 01/02/2020
WASHER MAYTAG MHW6000XW2 "arrived on site to inspect washer error code. Upon further inspection, I found the unit showing a PF error code. I unplugged the unit and attempted to put it into diagnostics and it failed. I removed and replaced the main control and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site for door replacement l removed and replaced door and functions tested good
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2020
OVEN KITCHENAID KOST100ESS "Arrived on site for unit with heating concerns of under 30*. Upon testing found foil on bottom of unit, advised customer of heat blockage issue and potentially melting to unit, tested unit and unit heating to proper set temp.
Near Buda, TX 78610
Kevin
Job Details: 01/02/2020
DRYER WHIRLPOOL MED6630HW0 "Arrived on site and found lint screen housing is broken, disassembled dryer and after replacing housing and screen it is now operating normally. I removed all lint from dryer interior, job complete"
Near Bastrop, TX 78602
Cliff
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to diagnose a washer that will not start. Tested unit and found lid assembly split causing unit not to lock properly. Also found console not registering buttons and coming on by itself. Console and lid will need to be replaced to complete repairs. ; ordrng 1 AUTHONEEDED (AUTH NEEDED) and 1 W11101059 (lid)
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Unit is giving the F1E6 Magnetron Error.Ordering W11346197 magnetron for return visit.Office to reschedule with customer for return visit Attempted 2 minute water cup test and unit gave error.Unit touch screen comes on even when customer isn’t touching it.Will return with console to replace also.Office to reschedule with customer for return service ; ordrng 1 W11346197 (MAGNETRON )
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on job for complaints of not drying found that even with wet clothes dryer sensing dry. Will need sensor and control replaced ; ordrng 1 461970109731 (sensor) and 1 W10879807 (cntrl-elec)
Near Austin, TX 78731
Scott
Job Details: 01/01/2020
OVEN KITCHENAID KEBS277BSS00 Arrived on site for dead oven . Found breaker had tripped . Breaker was mislabeled as range . Checked all fuses and elements . Preheated both ovens at same time . Couldn’t duplicate any errors .
Near Elgin, TX 78621
Cliff
Job Details: 01/01/2020
COOKTOP MAYTAG MGC7430DS00 Arrived on site to diagnose a cooktop with a possible gas leak. Tested all parts and components and found line coming from wall loose. Tightened connection and found no other failures at this time. advised homeowner to have plumber come and re-seal lines to guarantee issue is resolved
Near Round Rock, TX 78665
James
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW2 Arrived on site and tested operation. Found unit has hot water rinse error. Tested valves and found hot and cold water reversed. Corrected and tested. Unit working properly. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 01/01/2020
DRYER MAYTAG MGD5630HC0 "Arrived on job for not working, upon inspection we found another f3e3 error, changed out control and had the same problem, checked vent and found a blocked vent. Instructed customer to clean blocked vent. Complete"
Near Seguin, TX 78155
Richard
Job Details: 01/01/2020
RANGE WHIRLPOOL AER6303MFS2 Arrived onsite for the range not working properly and smoke coming from top of oven. Upon inspection found that the terminal block has burned up due to bad installation. Took pictures and called safety hotline and they stated to continue with repair. Updated model number. Office to schedule. ; ordrng 1 W11297545 (cntrl-elec)
Near Austin, TX 78734
Scott
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for dented door fresh food . Quick pic . Also found freezer door with dings as well . Ordering both doors . May want to check with Ferguson’s , customer may be having unit exchanged with floor model . . Autho ; ordrng 1 AUTHO and 1 LW10728959 (dor-fip FZ) and 1 LW10771436 (dor-fip FRESH )"
Near Austin, TX 78737
Luis
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for cooling issue. Found evaporator incased in ice u it will need a new cover and fan assembly. ; ordrng 1 WPW10501260 (COVER EVAP)
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
WASHER LG WT1101CW "arrived on site to inspect washer error code. Up. Further inspection, I placed the unit in diagnostics and tested and unit operated as designed. Customer advised the unit showed error code le. I contacted lg Techline and spoke to David and advised of my findings and previous repairs. David advised that when replacing the stator the rotor should be replaced also. He advised that if that didn’t correct the error, then to replace the gearcase/clutch assembly ad to check the motor harness for any corrosion. I removed the rotor and stator and checked the motor harness and it was good. I reinstalled the stator and installed a new rotor and retested. Unit operated as designed. I retested one more time and again it operated as designed showing no error codes. I advised the customer of my repairs. Customer placed a load in the washer and started it and it began to operate as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site and inspected washer and found Door error code, ran all function tests 1-12 in diagnostic cycle, customer is hard of hearing and has written down that they were washing a load of towels and blankets. Spoke with techline and they recommended discussing correct loading procedure. No water leaks detected at time of service, job complete SR7726779218"
Near Austin, TX 78737
Kevin
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer ran all functions in manual diagnostic cycle, everything ran properly. On this model there is a load and go button. If button is not lit load and go is not active. Customer has never selected load and go, Recommended that they try wash again with load and go selected. No water leaks from connections at time of service, job complete"
Near Salado, TX 76571
Arthur B.
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer making noises. Upon inspection, found gearcase seal broke and spun oil on actuator and shield. Ordering shield and actuator and return with gearcase, clutch and capacitor.; ordrng 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"
Near Austin, TX 78717
Lou
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=54 degrees. While testing temps, I could hear the FC Evap fan rubbing against the ice that was built up around it. I placed the unit in diagnostics and found that the defrost bimetal was open. Once I removed the ice from the evaporator, I removed and replaced the Evap fan motor harness and the hv control and tested the unit. Unit began to operate as designed and the evaporator had a good frost pattern. While in diagnostics, I went to test #7 and switched the defrost control to #2 for an 8hr defrost time. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived onsite for the refrigerator Icemaker not working properly. Installed new container switch that was ordered by previous technician. Switch tested good and ice is being production is good.
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on job for dishwasher not working, per last technician we replaced tub feed and retested. No leaks detected. Complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/01/2020
DRYER MAYTAG MEDC465HW0 Arrived onnsite and found unit operating with very poor connection and l2 error at wall. Advised customer on condition. Dryer is otherwise operating as designed.
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer no operations. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
David
Job Details: 01/01/2020
MICROWAVE JENN-AIR JMV9196CS1 "Arrived on site to diagnose a microwave that was showing open / close door. Found bottom interlock engaged and top interlock non engaged. Replaced both interlocks and switches and retested. Unit is now working as designed. Call complete."
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
WASHER MAYTAG MVWX500XW2 Arrived to inspect washer dripping issues Removed and replaced the housing.Unit now operates as designed without any leaks.All water lines were dry at time of service.Job complete
Near Austin, TX 78732
Scott
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not spinning out and making loud noise . Ran diagnostics off balance error . Can rock inner tub back and forth .Found gear case has failed .
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/01/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived onsite for customer complaint of range not heating properly. Upon inspection, found small burner faulty. Replaced small element. Tested all elements. Unit works as designed. Advised customer that all coil style stoves are now regulated with uL and have heat cycling technology. Forwarded information to customer. No other issues found."
Near Austin, TX 78739
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 Arrived on site for cooling issue. Found freezer not freezing and aluminum fresh food evaporator. Diagnosed leak in system ordering fresh food evaporator and compressor. Parts covered customer responsible for labor.Ordering all parts; ordrng 1 W10309988 (COMPRESSOR ) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER UV) and 1 WPW10643261 (EVAPORATOR FF)
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator loud and water taste bad. Called tech line and spoke with Ed (SR# 7726773579) made aware of stated issues. Was asked what kind of water line was going to refrigerator. Made aware that is was braided stainless steel flex line. Was instructed that water line is issue with water taste and it needs to be a copper water line. For loud noise was instructed to test fans. Did so and customer stated that is the noise it makes. Fan is noise is normal, not hitting ice or having any abnormal issues. Instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
WASHER LG WM3370HWA "arrived on site to install previously diagnosed and ordered part. Due to the drain hose cracking, we removed and replaced the drain hose assembly and tested. Unit is operating as designed and draining as designed.No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Paul
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived onsite for the refrigerator not cooling correctly. I found the sealed system restricted and a large ice build up at the capillary tube where it enters the evaporator. The sealed system will needs to be replaced. Ordering W10836706 EVAPORATOR, WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours and RS.; ordrng 1 W10836706 (EVAPORATOR) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
Near Austin, TX 78746
Luis
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door issues,found fresh food door misaligned causing door not to fully engage light switch causing no water to dispense. Adjusted fresh food door checked door operation good,making correct contact to switch,tested water dispenser unit working as designed."