Near Austin, TX 78759
Scott
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for top shelf freezing food . Thermistors tested normal . Replaced main control . All checked normal. No water leaks detected at time of service. Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for unit not cooling. Tested unit. Could not hear the start device kick on. Replaced both starters device and capacitor. Did not resolve issue. Submitted sealed system check list. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10507886 (compressor)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
REFRIGERATOR GE PSS25SGNABS "Arrived onsite for refrigerator not dispensing water and not producing ice. Upon inspection I found ice had formed at the water inlet tube to the ice maker blocking water flow. I also found the water at the wall valve was turned OFF I steamed out the tube and turned the water on. The ice maker dispensed as designed and the door dispenser is dispensing water. Since there was some small ice cubes in the bin the ice maker should be okay for normal operation. I was not able to get it to harvest while I was there. In the event of call back for no ice please send ice maker, valve and water lines from valve to ice maker. Job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying dishes. Upon putting unit into diagnostics I found no error codes stored. I let the diagnostics cycle run through all the functions and I found they are all operating properly with the heater element heating as designed. I advised the customer on rinse aid usage and the importance of liquid detergent while the home has a water softener installed. Job complete.
Near Austin, TX 78751
Matthew
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for freezer door not sealing. Inspected gasket, look good. Noticed that the door had a lot of play up and down. When closing The door the bottom part of the door would rub on the inner liner and in some cases prevent the door from closing properly. Called tech line for support. Tech line recommended ordering part (washer). Stated that should raise the door slightly. If not recommended potentially replacing the freezer door. Call tech line if first fix fails. SR#7728872267. Bring back gasket just in case. Office to reschedule ; ordrng 2 WP489467 (washer)s"
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
VENTHOOD KITCHENAID KXW9736YSS0 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found both lights burnt out. I removed the bulbs and tested the sockets and got 124V in each. I replaced the lights and tested the unit. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to inspect cooktop ignitor constantly arcing. Upon further inspection, I found the back middle burner ignitor would constantly arc. Also found that it was not properly mounted to the orifice holder and was not making contact with the burner cap. I remounted and adjusted the ignitor and tested. I found the front middle burner flame too low on the low setting as well. I adjusted the flame setting and tested all burners. Unit is operating as designed. No gas leaks detected during service, job completed"
Near Buda, TX 78610
Leonardo
Job Details: 09/23/2020
OVEN WHIRLPOOL KEBC206KSS05 Arrived on site to test unit for upper fan making loud noise. Turned oven on and can hear bearings hitting. Replaced upper blower and replaced upper door hinges. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to inspect venthood. Spoke with builders and found they had gotten it to work after electricians fixed another issue. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting. Per last visit. Took down dryer and replaced UI, moved over all hardware, checked for functions and all functions are returned. Complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking when attempting to spin. Inspected unit and work area. Found unit sitting on incorrect pedestal (see SD-Pic). Found drain line all the way down drain. Corrected drain line and added zip tie to hold drain line in place. Performed diagnostics mode and checked error codes. Found error F9-E1 long drain. Ran automatic test cycle and monitored operation. Checked for correct water connection. Gained access to shock and springs and inspected, no issues found. Found customer is on water softener system. Changed load and go settings to 6X. If unit continues to walk will need to remove from incorrect pedestal. All tested good, no water leaks detected."
Near Austin, TX 78745
Jacob
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit leaking water during wash cycles. Tested unit in diagnostics 2 times. Could not duplicate leak issues. Let customer know of possibly loading the unit incorrectly. Called Techline to report findings, also said that customer is more likely not loading the unit correctly. Got Sr#7728867767. No leaks at this time."
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to inspect microwave not working. Upon further inspection, I attempted to test the unit and when pressing keys, it failed to respond. I removed and replaced the main control and it continued to fail. I am ordering the control panel and user interface CNOTE-LSO and will return with the main control. Unit put back in place but left unplugged for safety. Office to schedule return service due to part being OOS.; ordrng 1 W10891907 (cntrl-elec) and 1 W11197501 (panl-cntrl)"
Near Austin, TX 78745
Luis
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics good air flow from fan,optics passed,E2 error code on icemaker rna harvest test failed,thermistor test passed. Diagnosed a failed icemaker. Installed a new icemaker power cycled unit,ran icemaker through a harvest passed,ran fill test passed.
Near Round Rock, TX 78665
Cliff
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a blower not operating. Tested all parts and components and could not find any failures with unit at this time. Advised homeowner without being able to duplicate the issue an accurate diagnosis would be impossible. All is working properly at this time and no further repairs are needed.
Near Killeen, TX 76549
Tyler
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washer meeting previously diagnosed parts. After installing gear case and main control I tested the washer and found a new sound coming from unit. I disassembled and isolated individual components of the unit that were safe to run test spin on and narrowed down that sound is coming from top of inner tub. Sounds like water slushing from inner balance ring. Tech to call whirlpool tech line for repair suggestions before further repair. ; snapped 1 QuickPics
Near Round Rock, TX 78665
Cliff
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is having water filters go bad in under a month. Contacted tech line and spoke with Austin. He advised nothing in the refrigerator could cause the filter to go bad that quickly and issue is with incoming water. No further repairs to be done at this time. Advised homeowner on findings and no leaks were found at time of service.File#7728867144
Near Round Rock, TX 78664
Cliff
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found failed control panel in unit. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Kayman
Job Details: 09/23/2020
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. In my attempt to remove the cooktop I stripped 2 of the orifice holder screws due to the rust and grease build up. Advised the customer that since the burner is functioning as designed we won’t be able to replace the orifice at this time due to the screws being stripped. Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 09/23/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived onsite for freezer not cooling. Upon arrival evap was frosted and compressor line was frosted as well. Tested unit heater. Heater tested good found LED 3 blinking for error bad thermistor. Tested thermistor, thermistor tested good, unit has bad control, ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11236854 (CONTROL )"
Near Spicewood, TX 78669
Robert
Job Details: 09/23/2020
ICE MACHINE WHIRLPOOL KRFF507HPS "Arrived onsite to test unit for unit not making ice, test unit found broken thermistor, replaced icemaker, test unit, unit working properly, job complete."
Near Temple, TX 76502
Jonathan M
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had used some Vaseline on the door hinge to allow the door to close better. I replace the damper control and customer is still concerned about the door not shutting fully on the left side. When the door is pulled open and let go, the door closes but when the door is left slightly open l it does not shut. I called Techline and spoke to Butch SR# 7728868420. He advised that with this specific model that you do have to push the doors closed it will not pull itself in. He said that he has the same model at his house and that you can’t just let the door shut on its own because it will not shut the door. Customer overheard conversation and is aware this is the design of the refrigerator. Unit is working as designed. Call complete."
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker teeth is lost position, confirmed with error codes, replaced icemaker and tested for fill and harvest. All functions returned. Complete"
Near Austin, TX 78745
Richard
Job Details: 09/23/2020
ICE MACHINE WHIRLPOOL KUIX505ESS Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the water valve and recirculating pump are not working properly. Also found a ball of ice hanging off the Evaporator. There is a sealed system issue as well. Sealed system parts are covered under 5 yr warranty but the labor is not. Water valve and recirculating pump will need to be replaced and a sealed system repair is needed.
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found sheet of ice on bottom of FC due to not draining properly. Also found ice buildup on evaporator wall due to not going into defrost properly. Ordering needed defrost parts and tube. Please inspect tube prior to service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (INSPECTION/TUBE) and 1 W10482187 (harns-wire) and 1 W10499597 (tube) and 1 W11212356 (motor-evap) and 1 WPW10140162 (heater)
Near Killeen, TX 76549
Al
Job Details: 09/23/2020
WASHER MAYTAG MHW5630HC0 Arrived on site to install previously ordered part.Removed and replaced the newly designed dispenser tray.Tested the unit and unit tested as designed.No leaks detected at time of service.Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food. Upon arrival found damper door working. Removed backplate and tested thermistor at control found thermistor tested good but control did not. Removed and replaced control. All tested good. Job Completed.
Near Pflugerville, TX 78660
David S
Job Details: 09/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit. I went to set the clock and found the UI and the main control making a abnormal buzzing sound when pressing the UI buttons, and some of the are being intermittently usable. I am ordering a control and the console UI to complete the repair. The office will reschedule when W11296171e have an eta. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Austin, TX 78738
Leonardo
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for unit leaking from the right front and unit making loud noise. Test unit and found leak coming from float due to nut and housing stripped. Found loud noise to be wash motor. Will order new housing and nut and gasket and will need to replace pump and motor on return visit autho needed office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET) and 1 WPW10195038 (NUT )
Near Austin, TX 78705
Jacob
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not making ice and lays of ice at the bottom of the freezer. Looked at ice maker. Found that ice chute was frozen over. Unclogged ice from chute. Tested unit. Unit test good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power. Installed UI panel and realized it didn’t have the actual UI. Ordered UI for the panel and will return to install. ; ordrng 1 W11402115 (UI PANEL)
Near Burnet, TX 78611
Jonathan S
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Performed diagnostics mode, found error codes 6-4 float switch activated and 7-1 heating circuit interrupted. Found wash motor not activating. Measured voltage to wash motor and found 120 volts. Measured motor electrical winding and found opened. Found failed motor. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored operation. Checked heating element. All tested good, no water leaks detected."
Near Austin, TX 78703
Jacob
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite for unit leaking. Tested unit. Did not have power to start with. Flipped breaker. Power came back on. Started unit in soak. Let run for 15min. Could not duplicate issue for any leaks. No leaks at this time. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit coming forward and falling. Test unit and found upper rack was off the glides. Secured adjusters to track test unit and unit test good job complete.
Near Georgetown, TX 78628
James
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and tested operation. Customer stated the unit will stop mid cycle and lights will randomly come on when not in use. Inspected control and console. Found water dripping from vent housing and getting into console. Unit will need new vent, vent gasket and console to repair.. ; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit tests good. Job complete"
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site and replace burner caps and burner head recommended by techline on previous visit, reset ground screw to cooktop surface. Burner is now operating properly and does not nuisance spark, job complete"
Near Andice, TX 78628
Chase
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to check dishwasher for not drying properly. Ran diagnostics and found error for stuck keypad button. All keypad lights and buttons are funtional. All functions of dishwasher including heater are operating properly through diagnostics. Advised customer on drying expectations. The importance of using rinse agent, leaving the door cracked open after cycle is complete and running hot water through the sink prior to starting the cycle. Regulations on energy consumption have altered the length of time the heater is on and wattage of heaters. All functions of unit check normal at this time and no water leaks are present at the time of service. Job complete"
Near Austin, TX 78757
Scott
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for frost building up in freezer . Found lot of ice/ frost on left hand side of liner in freezer . Door rails would periodically stick and not shut properly, leaving air gap . Ordering door rails for freezer . No water leaks detected at time of service. Call to set return .; ordrng 2 WP13055901 (slide)s"
Near Andice, TX 78628
Tommy
Job Details: 09/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cooktop, top having scratches. Upon arrival found cooktop had some scratches around top, unplugged and removed unit from counter. Took cooktop off and replaced cooktop. Put unit back into counter and plugged in. Tested unit all tested good. Job Completed."
Near Austin, TX 78753
Matthew
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for refrigerator not cooling. Both freezer and fridge compartment not cooling. Pulled evaporator cover, fan was on but absolutely no frost pattern. Pulled condenser cover and fan was working. Could not hear compressor kick on. Ohm compressor and got 6.6, 8, and 13 across leads. Replaced start device and capacitor. Did not improve status. Could hear a drip sound coming from compressor compartment. Will need a sealed system repair tech. Need to order compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Round Rock, TX 78664
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I isolated the yoder loop and couldn’t blow thru it. I hooked my vacuum pump up and got the restriction to move. I blew thru the yoder loop and removed a bunch of burnt oil. I called techline and spoke with Richard. He stated to proceed with Sterlings plan and replaced the condenser, compressor, drier, and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and found it working as designed. I explained to the customer to give it at least 24 hours before loading it. Call complete."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for breaker tripping while in spin cycle. Tested voltage at the wall. Test continuity on cord. Tested voltage on the board. All tests checked good. Homeowner will need to have a new non GFCI outlet installed to prevent the dryer from tripping the breaker. Another GFCI can be installed too and it should keep the breaker from tripping. Job complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 09/23/2020
MICROWAVE GE PEB7227DL1BB Arrived onsite for the build in microwave door will not open. During testing found that the door latch is broken not allowing the door to open. Was not able to get the door open to service microwave. Could not remove outer trim as well.
Near Pflugerville, TX 78660
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site for ice getting stuck in the dispenser. I inspected the unit and work area. I found the ice door working as designed. I found the solenoid and dispenser motor working. I tested the dispenser with the container in and found it not dispensing ice consistently. I replaced the ice container and retested. The ice dispenser is now working as designed. I spoke to the customer about dumping the ice every two weeks , to ensure it doesn’t turn into a block of ice. Job complete."
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
DISHWASHER KENMORE 665.14529N610 Arrived on site and tested operation. Found console blinking complete light twice constantly and no input working on console. Turned breaker off to access control. Unit will need both to repair. Ordering 2 panels due to color description is not listed with part number. Unit needs the black console; ordrng 1 W10895862 (cntrl-elec) and 1 W10920093 (panel-cntl) and 1 W10920094 (panel-cntl)
Near Austin, TX 78753
Luis
Job Details: 09/23/2020
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant in system. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Leander, TX 78641
Lou
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit non-responsive. I checked the breaker and it is on and found the unit not plugged in. As soon as I plugged the unit in, the breaker tripped. I removed the junction box cover and found the white wires not secured with the wire nut and the nut sitting on the floor. I re-wired the white wires then found the black wires not secured as the wire nut was only placed on the wires and not twisted on. I secured the nut on the wires and tested. Unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings."
Near Austin, TX 78745
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator ice maker intermittently not working and crushed ice mixed with cube. Replaced ice maker, container, solenoid. Refrigerator tested fine. Ice maker went through a cycle and filled with water. Complete"
Near Austin, TX 78729
Cliff
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to diagnose a dishwasher that is not operating properly. Tested unit and found failed control panel not responding to commands.
Near Austin, TX 78744
Jacob
Job Details: 09/23/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite to replace drawer to unit. Replaced drawer. No issues at this time. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site for dishwasher that was leaking water from the drain pump. Upon arrival I was able to confirm pretty quickly that the drain pump was leaking from the seal no matter what cycle the unit was on I ended up replacing the drain cover retesting the unit and was able to repair the leak unit is now functioning as designed with no leaks during or after repair. Call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator leaking from the front right side. Upon inspection I couldn’t find the source of the leak from the front and with both sections at correct temps I went to the back of the unit. I found the compressor suction line would sweat then drip and run down to that spot in the front right side. I also found the condenser fan running. I adjusted the foam sleeve on the compressor to favor the back end of the chassis. Hopefully the water will be re directed or just not drip at all. Job complete.
Near Austin, TX 78748
Jacob
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived onsite for unit giving a F1E8 error code. Put unit in diagnostic, got F8E1 no water detected entering. Erased code. Tested unit. Unit test good. No error codes came back. No leaks at this time. Job complete"
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
RANGE JENN-AIR JDRP536HL00 ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11428599 (LP SPUDS)
Near Coupland, TX 78615
Andy
Job Details: 09/23/2020
OVEN GE JB755SJ4SS Arrived on site for range RF burner staying on high. Tested and inspected unit and found failed switch. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB24X25152 (switch infinite cont)
Near Taylor, TX 76574
Andy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found improper food placement. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for NO POWER TO UNIT - NOT ABLE TO START. CHECKED BREAKER. Checked junction box connections, all correct. Removed control and checked voltage from harness to control. Voltage was good. Replaced control and still no power. Ordered another control because replacement was faulty. Will return with new control. ; ordrng 1 W10906462 (CONTROL)"
Near Hutto, TX 78634
Andy
Job Details: 09/23/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to install previously diagnosed hub. Attempted to remove washplate but wash plate is rusted on and could not remove. Used PB blaster to help loosen but still would not remove. No repairs are to be done at this time. No water leaks present at time of service."
Near Austin, TX 78748
Richard
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW97HEDBD0 Arrived onsite for the washer door locked. During testing found that the pressure switch was not working properly. Replaced pressure switch and manually unlocked door and reset control. Washer tested good and no leaks detected. Complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/23/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site to install previous diagnosed part. ; ordrng 1 WP2310092 (HARNESS )"
Near Spicewood, TX 78669
Robert
Job Details: 09/23/2020
DISHWASHER GE GDF520PSJ2SS "Arrived onsite to replace control board, control board replaced, test unit, unit working properly, job complete."
Near Austin, TX 78734
David Z
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site to diagnose washer that gave customer 2 issues. First was 1 or more loads recently did not fully spin out, second was that unit blinked but would not engage. Ran diagnostic on unit. Found 0 error codes present. Ran unit in diagnostic mode and it passed with no issues. Ran extended tests in manual diagnostic mode with no issues. Power cycled and ran calibration. Ran unit in normal, drain and spin, and rinse and spin. No issues found. Unit ran fine in all cycles and I could not find any faults. Advised customer on proper loading and balancing, and to take video if issue persists. Could not verify a failure at this time.
Near Austin, TX 78717
Kayman
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with door falling down. Upon inspection I found the hinge pads had broke off the hinges. I replaced the hinge pads and the unit is working as designed. Job complete.
Near Austin, TX 78758
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "(JBM) (Justin Morrison) Arrived on site for a refrigerator with condensation in RC and ice in the FC. We found from the customer that the ice had been there since they moved in. Upon further inspection we found that the doors were not level, the seal was not sitting right, and the doors were hitting the cabinets. We leveled the wheel levels to get the doors even. We then removed the ice with the steamer. We tested the unit and defrosted, it works as designed. After, we explained to the customers that we found the doors hitting the cabinet and that it cannot sit as far back in the cutout causing the incorrect seal. No water leaks were present at the time of service. Call complete."
Near Austin, TX 78731
Kevin
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRB322DMBM01 Arrived on site and inspected refrigerator and found a long dent on the left-hand side. Took pictures and sent them to DW. Refrigerator was damaged by a ground screw poking through a metal outlet box. Dent is cosmetic and will not affect the operation of the refrigerator. Took pictures of right hand side also and sent these to DW. Could not find any damage or issues with either handle. Sent these pictures to DW also. Reported and documented with tech line 7728869031
Near Austin, TX 78748
Luis
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice and unit powering off. Diagnosed a defective main control causing unit to power off,ran diagnostics for icemaker,E2 error on icemaker,motor lost position. Ordering a new main control and icemaker. ; ordrng 1 W11294907 (ICEMAKER )"
Near Leander, TX 78641
Tommy
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not cooling, freezer having frost and light not working. Upon arrival found evap motor not running. And light not receiving voltage. Tested voltage at outlet, voltage tested good. Checked control controls tested bad replaced control. Light turned on but motor evap did not. Replaced motor evap, motor evap tested good. Job Completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher leaking water from bottom whenever it was used. Upon arrival I ran a diagnostics on the dishwasher but cannot find any significant error codes or anything that indicated why the dishwasher would’ve been leaking prior so I then decided on a few test cycles to see how the unit filled up agitated and drained. Upon further inspection of the unit I found that they were obvious signs of hard water deposits shells left over from a prior leak but after running numerous test cycles I cannot get the dishwasher to leak in the same way that the customer described.ordrng 1 WPW10705575 (sensor)
Near Hutto, TX 78634
David S
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived on sit for sealed system repair. I gained access to the evaporator and found an ice ball on one of the coils, but no frost pattern. I gained access to the dryer and pierced it. I found the system low on refrigerant and the compressor pumping as designed. I removed the old evaporator and installed a new one. I installed a UI dryer and access port. I pulled a 30 inch vacuum and found it holding. I charged the system with 3.7 oz of r134a. I monitored pressures, and found a good frost pattern appearing on the evaporator. Job complete."
Near Temple, TX 76501
Jonathan M
Job Details: 09/23/2020
DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Customer advised that the unit was not heating at all. Tested voltage going to the terminal block and found 25 V going from L2 to neutral and 77.8 V going from L1 to L2. I advise the customer that their issue is an electrical issue and they would need an electrician to fix the outlet or breaker. Call complete.
Near Austin, TX 78724
Scott
Job Details: 09/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness . All burners working and oven preheated normally . Job complete ."
Near Austin, TX 78703
Kevin
Job Details: 09/23/2020
WASHER WHIRLPOOL WFW6620HC2 Arrived on site and inspected washer and found load and go is the default setting on every cycle. Washer is sitting in a plastic tub and load and go detergent reservoir is not accessible. Recommended that customer turn off load and go and washer will operate properly. Load and go can be used if a short pedestal or lift is installed underneath the washer. Job complete
Near Austin, TX 78728
Jimmy J.
Job Details: 09/23/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave making a door closing sound. I turned on the fan to high then to off and heard the door shut. The homeowner confirmed that was the noise. Explained to homeowners that this noise is the damper and that this is normal operation. Also explained the purpose of having the damper installed to avoid cold or hot air coming into their home. Job completed.
Near Austin, TX 78703
Kevin
Job Details: 09/23/2020
DRYER WHIRLPOOL WGD6620HC1 "Arrived on site and found homeowner is having to run several dry cycles in order to get clothing dry. Found dryer is tumbling and heating properly, used airflow meter and found bad airflow to the outside of the home. attached one picture. Dryer is on the third floor and vent cannot be inspected by technician. Builder will need to correct vent to the exterior of the home. Recommended to homeowner that dryer should not be used until this is done properly.
Near Austin, TX 78724
Jimmy J.
Job Details: 09/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for Range drawer out of alignment. Removed bottom left mount and reinstalled to the best angle for the drawer. Opens and closes evenly. Job complete.
Near Burnet, TX 78611
Jonathan S
Job Details: 09/23/2020
OVEN KITCHENAID KFDC506JSS00 "Arrived on site for range oven not starting. Inspected unit and work area. Found unit attempting to connect to WiFi. Tested operation in normal mode. Per diagnostics mode and checked for fault codes, none found. Performed temperature test on bake mode at 350°. Tested all cooktop burners. Found unit preheated to proper temperature. All tested good."
Near Austin, TX 78734
David Z
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for unit not dispensing ice. Performed diagnostic on unit and found auger shaft broken, and rust in dispenser motor. Ordering new motor and shaft to resolve. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the harness damaged, replaced harness per last visit, drain immediately started correctly with no leaks. Complete"
Near Austin, TX 78745
Richard
Job Details: 09/23/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for the washer with an error code. Ran diagnostics and found error code F8E1 long fill. Tested water valves and the warm water did not work properly. Replaced both water valves and pressure switch. Washer tested good and no leaks detected complete
Near Austin, TX 78736
Leonardo
Job Details: 09/23/2020
OVEN GE JTP27B0A2BB Arrived on site to test unit for bake button not working. Test unit and found bake button working correctly at this time oven working as designed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 09/23/2020
RANGE WHIRLPOOL WEG750H0HZ0
Near Buda, TX 78610
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise. During testing found that the compressor is causing the noise which is a normal noise. Added pads around the compressor to help muffle the noise. Refrigerator tested fine. Complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher getting no water. Upon inspection I found the unit getting water but the motor not pushing water up through the spray arms. I noticed the sump didn’t sound right. I accessed the panel underneath and found the sump leaking while trying to wash. Unit needs a new sump and motor. Office to R/S due to part availability. Ordering (W11416363); ordrng 1 W11416363 (PUMP & MOTOR )
Near Pflugerville, TX 78660
Cliff
Job Details: 09/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install burner For range. Installed And was not able to test unit as unit still needs to be installed. Job is complete.
Near Georgetown, TX 78633
Tyler
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived on site for dishwasher not cycling water through unit properly. Upon arrival customer stated 2 weeks prior to visit is when dishwasher started showing problems. I ran a test diagnostics and found unit filled and drained perfectly and the ui and main control were responsive and sending power as needed. The motor/pump assembly of unit has seized up and quit functioning. I installed needed motor/pump and retested the unit. Found nit is now functioning as designed with no leaks before during or after repair. Call complete
Near Austin, TX 78756
Luis
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issue. Per customer mullion will slightly stick open preventing door from closing tested left had door multiple times found no issues with mullion advised customer if issue continues or gets worse will need a new mullion
Near Liberty Hill, TX 78642
Lou
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and ice maker fill tube failures, I removed and replaced the IM and fill tube assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Jonathan S
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found nit connected to extended drain line and no loop(see SD-pic). Performed diagnostics mode, no error codes. Monitored test operation and measured amperage to heating element. Turned cup right side up to check upper spray arm. Found amp draw at 6.7 amps and all spray arms rotating. Checked for hot temperatures at end of cycle. Found no mechanical failures. Spoke with customer on user care guide and extended drain line."
Near Jarrell, TX 76537
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. Customer complaint of ice door not closing completely every time or will open half way at times on its own. Inspected for shorts and found none. Found motor is weak and door will push open if ice cube falls onto it. Also found horizontal mullion has condensation build up on it. Tested voltage and found proper voltage. Unit was set to always on but control was not sending power. Placed back into sensor mode and found mullion now heating to remove condensation. Unit will need new separator to repair. ; ordrng 1 WPW10577864 (door-ice)
Near Round Rock, TX 78664
Cliff
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not close. Found upper rack not in position causing door not to close properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
David Z
Job Details: 09/23/2020
OVEN KITCHENAID KOCE507ESS09 "Arrived on site to diagnose microwave oven combo with smoking microwave. When customer runs crisp setting a good amount of smoke comes off element. Ran unit on crisp setting and found that smoke is coming off the element from the grease that steams off from normal microwave usage. No mechanical problem found, this is working as designed since it’s grease burning off the exposed element, not a part failure. Called safety and reported findings.
Near Round Rock, TX 78664
Cliff
Job Details: 09/23/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to install previously ordered part four washer. Tested unit and found after replacing latch control was not activating lock solenoid. Control will need to be replaced as well to complete repairs. Office will need to set a return appointment due to part availability.
Near Buda, TX 78610
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator evaporator was frozen over. Customer de thawed evaporator and I replaced evaporator fan and thermistors. Replaced UI, HV control board. Refrigerator tested fine. Complete"
Near Leander, TX 78641
Paul
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator leaking water from the top of the RC when the water dispenser is in use. I found the dual valve cracked causing the leak. The dual valve needs to be replaced. After talking more with the customer I inspected the RC evaporator and found it frosted over again and I’m suspecting the drain tube is restricted because the customer stated the RC and the FC floors fill up with water and ice. I told the customer she needed to defrost the unit again over the weekend before we return on Monday and at that time I would remove the drain tube
Near Del Valle, TX 78617
Matthew
Job Details: 09/23/2020
DRYER MAYTAG MEDC215EW1 "Arrived onsite for dryer it heating. After inspection found open cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78739
Richard
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar sound going off intermittently. Replaced pantry drawer and pantry UI. Refrigerator tested fine complete.
Near Georgetown, TX 78626
James
Job Details: 09/23/2020
REFRIGERATOR FRIGIDAIRE FRS6HR35KW0 Arrived on site and tested operation. Found ice maker mold over filling and leaking water. Found ice build up has broken the ice container as well. Ejector fingers have broken in auger housing and a hole is in the bottom of the ice container allowing cubes to fall through. Unit will need new ice maker and ice container to repair. Office to schedule return services ; ordrng 1 241860803 (ice container asm)
Near Austin, TX 78758
David Z
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install sump and motor assembly to resolve failed motor. Installed new sump and motor and retested. Unit is now functioning as designed. No water leaks found. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/23/2020
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Replaced FC fan motor due to vibration issues. All is working properly at this time. No leaks were found at time of service.