Service History 586 - Appliance Express

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78731

David Z

Job Details: 07/09/2021

"Arrived on site to diagnose ice machine making thin ice. Performed diagnostic and ran unit. Found the wrong filter being used on the icemaker. When unit fills, it would only get half full before it times out. Removed filter and installed correct filter. Changed ice thickness level to maximum

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Pflugerville, TX 78660

Wesley

Job Details: 07/09/2021

"Arrived onsite and found ice production inconsistent, ice dumped and filled for new batch while onsite. Adjusted temp for optimal production. Seals check good. Advised customer in event of ongoing icemaker production issues we will replace the icemaker."

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Hutto, TX 78634

Jimmy J.

Job Details: 07/09/2021

"Arrived on site for TURNS ON BUT WON'T START-ERROR CODE E3F6. Tried placing in diagnostics and after six tries it finally came on. Error codes F6E3, F2E1, F4E4 all came on. Checked voltage at the wall and was getting 240. Removed UI and inspected harness and connectors. Everything was connected properly. Harness had good continuity. Customer had already tried resetting the unit to reset and refresh.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78741

Leonardo

Job Details: 07/09/2021

Arrived on site to test unit for unit not cleaning. Test unit and found filter dirty and something stuck in drain motor. Removed drain motor and removed glass and unit needs new wash motor.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HB00

Near Woodway, TX 76712

Jonathan M

Job Details: 07/09/2021

"Arrived onsite to install previously diagnosed parts. Replaced the console and tested the unit. The unit still would not connect to WiFi. I replaced the antenna and tested unit the unit began to connect to Wi-Fi but would not allow the consumer to do any cooking. I called Whirlpool Techline and spoke to Austin SR# 7731204686. He advised to have the customer on install the appliance and reinstall it using the S a ID code. He also recommended to power cycle the unit as well to help the unit reboot. He advised any further issues to call the Wi-Fi care team for further assistance and if they could not figure out the problem, to re-order the user interface from the world for parts research department. Advised customer of findings. The customer advised that during my conversation, he had uninstalled the app and reinstalled the app. He advised that after that, the unit is now working properly and is able to use his phone to make selections on the unit. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Round Rock, TX 78665

Jimmy J.

Job Details: 07/09/2021

"Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear panel and found ice, not frost, built up over return tubes. No solid ice areas built up over evaporator. Temps were good inside freezer. Called WP tech line and described what was happening with the ice over the tube. Tech line stated there was too much refrigerant inside and it will need drier tube removed and compressor will need to be discharged and recharged with Freon to ensure it has the correct amount inside. Returning with all parts JIC. SR 7731203385; ordrng 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Tap)"

We serviced a

WHIRLPOOL DRYER

Model MGDB955FW0

Near Austin, TX 78703

Scott

Job Details: 07/09/2021

"Arrived on site , replaced belt . Ran diagnostics. All checked normal. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near New Braunfels, TX 78132

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of unit not cooling and ice build up in RC, found failed RC evaporator fan motor and thermistor. I replaced fan motor and harness with thermistor, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78702

Luis

Job Details: 07/09/2021

"Arrived on site for not dispensing ice. Found coupling not engaging ice bin coupling,removed auger motor coupling adjusted spring in shaft reassembled unit tested ice dispenser unit working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Dripping Springs, TX 78620

Jacob

Job Details: 07/09/2021

Arrived onsite to replace controls and bottom vent trim piece. Replaced controls and bottled vent trim but when trying to open the door it would rub on the trim. Called tech line.Could be a shipping issue or installation issue. Spoke with Austin got sr#7731206363. Took pics of the damage. Tested the unit for the unit getting up to the desired degrees. Unit did get up to the temperature with no issues. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Kayman

Job Details: 07/09/2021

"Arrived onsite to install previously diagnosed parts. I installed the wheel, stops and dispenser. No leaks detected during time of service and the unit is working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Austin, TX 78702

Luis

Job Details: 07/09/2021

"Arrived on site for no cool. Diagnosed no refrigerant in system,replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Powered unit on checked compressor and evaporator compartments with pressure equalized no signs of dye.

We serviced a

AMANA WASHER

Model NFW7200TW

Near Luling, TX 78648

Andrew

Job Details: 07/09/2021

"Arrived on site to test unit for washer door broken. Found door was off and inner and outer door frames are broken. Inner, outer door frames, hinge, hinge bracket and mounting screws are all NLA. Job complete.; ordrng 1 34001424 (door frame front) and 1 34001426 (Door back frame) and 1 W10175955 (Hinge) and 4 34001192 (Bushing)s and 2 34001286 (Screw)s and 1 34001428 (Hinge bracket)"

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X24DS02

Near Austin, TX 78703

Luis

Job Details: 07/09/2021

"Arrived on site for defective thermistor and main control. Replaced temperature sensor,attempted to remove unit from enclosure found floor raised 3/4 from cement floor unable to remove unit from enclosure maintenance will need to have unit removed from enclosure to finish repair. ; O-emld tckt"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Pflugerville, TX 78660

Wesley

Job Details: 07/09/2021

"arrived onsite and found microwave not working properly. Not hearing. Found bad heating hi voltage circuit. Replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW1

Near Austin, TX 78705

Scott

Job Details: 07/09/2021

Arrived on site for control flashing . Ran diagnostics and got UI error code . Replaced UI control. Ran diagnostics. No erro codes . Ran diagnostics UI & wash . All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to diagnose an oven that is not responding to user input. Found console locked and not unlocking. Performed factory reset and all is working properly.

We serviced a

GE DISHWASHER

Model GDT720SSF0SS

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to diagnose a dishwasher that is not heating. Found t-stat for heater tripped and reset it. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW2

Near Austin, TX 78751

Scott

Job Details: 07/09/2021

"Arrived on site for scraping noise in dryer . Ran unit ,could not duplicate noise . Removed drum , roller supports and drum bearing all checked normal. Nothing found in blower housing . Did clean out lots of pet hair from cabniet . Recommended having vents cleaned

We serviced a

KITCHENAID RANGE

Model KSGG700EBL0

Near Austin, TX 78731

David Z

Job Details: 07/09/2021

"Arrived on site to diagnose range throwing an F8E0 error, for blower fan speed low. Put unit in diagnostic mode and tested blower. When cycled on verified voltage going to fan motor, but fan is not moving. ; ordrng 1 W11034208 (Control)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78741

Kevin

Job Details: 07/09/2021

"Arrived on site and inspected washer and found hot water valve is cracked. Replaced water valve assembly and ran a calibration to ensure washer is operating properly. No water leaks from connections at time of service, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78734

Robert

Job Details: 07/09/2021

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near New Braunfels, TX 78130

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of of dispenser door not opening, found spring was in reverse position, I reversed spring into proper position and tested several times, unit tested good."

We serviced a

WHIRLPOOL COOKTOP

Model JGCP548HL00

Near Austin, TX 78738

Robert

Job Details: 07/09/2021

Arrived on job for complaints of knob not lining up. Found the manifold post bent will need to replace manifold.; ordrng 1 W11333175 (MANIFOLD )

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW01

Near New Braunfels, TX 78130

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of unit doing the same thing, giving F20 error code and shutting down after about ten minutes. Found unit was not recognizing water level. Found clogged pressure chamber, found leak coming from small hole in bellow, found pressure hose was also damaged and leaking. Unit would need bellow, pressure hose, and outer rear tube for clog in pressure chamber.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSYA

Near New Braunfels, TX 78130

Brandon

Job Details: 07/09/2021

"Arrived on site to replace previously diagnosed ice maker, after replacing, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78628

Lou

Job Details: 07/09/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door hinge failure, I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA20ERSS01

Near Austin, TX 78732

Robert

Job Details: 07/09/2021

Arrived on job for complaints of no ice. Found the icemaker heater open. Replaced icemaker and ran test.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pflugerville, TX 78660

Wesley

Job Details: 07/09/2021

Arrived onsite and provided instruction on griddle burner specifications and low tight flame. Unit is operating properly. Advised customer on design and use and care.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78751

Scott

Job Details: 07/09/2021

Arrived on site for washer just dead . Found water in tub . No response from control. Did 5 sec start reset . Unit did come back on . Ran diagnostics or long drain . Ran manual test . Drain pump didnt start . Found one of the black and white wires pulled out . Rewired molex connector. Ran drain test and pumped water out of tub. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8800YW0

Near Andice, TX 78628

Lou

Job Details: 07/09/2021

"Arrived on site to inspect washer leaking water. Upon further inspection, customer pointed out where the water was leaking at the front left corner at the floor. I placed the unit in diagnostics and tested the valve, agitate, and spin. I found when testing the valve through the detergent cup dispenser, the hose is leaking. Advised customer that unit will continue to leak until unit is repaired. ; ordrng 1 WPW10172154 (Detergent cup w/hose)"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS00

Near Leander, TX 78641

David S

Job Details: 07/09/2021

Arrived on site for top oven bake not working. Upon arrival tested the broil in the upper oven and the igniter lit. Tested the bake igniter and found it would not glow tested the connection and found it open. Ordering new igniter return visit16.; ordrng 1 WP7432P143-60 (Ignitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Dripping Springs, TX 78620

Jacob

Job Details: 07/09/2021

Arrived onsite to replace gasket o the refrigerator. Replaced gaskets. No issues at this time. Let customer know that the gaskets will take time to straighten out more to the cabinet. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cedar Park, TX 78613

David S

Job Details: 07/09/2021

Arrived on site for washer making a banging noise. Upon arrival manually tested the suspension to find it still operating. We ran a diagnostics test and confirmed noise but found no fault codes. The outer tub gears are failing causing the unit to go off balance. Ordering new tub assembly. Office to reschedule when we have an eta on the part.; ordrng 1 W11287253 (Tub Assembly)

We serviced a

MAYTAG DRYER

Model MEDB955FC1

Near Austin, TX 78752

Scott

Job Details: 07/09/2021

"Arrived on site ,replaced control,valve ,door switch . Left tub light unplugged and left J8 unplugged . Plugged unit into outlet . Checked voltage at terminal block , got 210v . Plugged J8 in ,green light on control flash for second , tripped breaker again . Talked to PR . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78702

Scott

Job Details: 07/09/2021

"Arrived on site for washer not starting cycle . Ran diagnostics, got long or no fill error code . Ran diagnostics wash , no cold water . Found cold valve barely turned on . Opened supply valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Kyle, TX 78640

Kevin

Job Details: 07/09/2021

"Arrived on site and inspected the washer and found saved error codes for Stuck key, basket speed fault, suds, motor unable to reach target rpm. Ran automatic test cycle and found valves are working, lid lock is working, drain pump is working, however agitator Washer will not spin or agitate. there has been at least one previous repair and there is evidence of a Gearcase failure however there is no oil leaking currently. In order to ensure repair on the next visit will need to bring back gear case, motor, capacitor, and agitator; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10677715 (Motor) and 1 W11158830 (Capacitor) and 1 W10908289 (Agitator)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78741

Kevin

Job Details: 07/09/2021

"Arrived on site and inspect the dryer and found door is not closing. Found catch is not centered and is too tight. Reset it and loosen spring and it will now close properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78737

Jacob

Job Details: 07/09/2021

Arrived onsite for unit leaking water at the dispenser and possibly the seal from the door. Checked the bellow and saw no rips or tears. Wen t ahead and replaced the dispenser and raised the front 2 feet to help with water staying in the dispenser and not leaking. Tested the unit in a quick cycle. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Cedar Park, TX 78613

David S

Job Details: 07/09/2021

"Arrived on site for icemaker not working. Upon arrival customer stated the he previously pulled the icemaker out and damaged the wiring, he then stated that he repaired the wiring see sd quickpics. The wiring is for the power to the icemaker fan which still functions as designed so wiring repair is good. We jumped the icemaker and it cycled but never filled with water. Tested voltage on the water valve and found no voltage getting to it indicating an icemaker failure. Ordering new icemaker and wire harness. .; ordrng 1 Icemakerharness (W11029433) and 1 WPW10300024 (Icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED9550WW0

Near Austin, TX 78746

Kevin

Job Details: 07/09/2021

Arrived on site and inspected dryer and customer experienced an F70 error code. Customer has cycled power and dryer is working properly again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78731

David Z

Job Details: 07/09/2021

"Arrived on site to install refrigerator door due to cosmetic damage from transport. Installed new FC and RC doors, and new handle. Unit now working as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Luling, TX 78648

Andrew

Job Details: 07/09/2021

"Arrived on site to replace FC thermistor from previous diagnosis. Found all thermistors were reading properly. Found FC door was not closed properly causing air leak and frost build up. Removed frost and tested door gasket. Found gasket sealing properly. Ice maker thermistor was reading 7 degrees, ice compartment was reading 28. Advised customer to make sure door is being closed properly to ensure compartments are able to reach proper temps. Improper temp in FC caused by air leak is hindering ice maker from receiving temp required to produce. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Austin, TX 78729

Justin

Job Details: 07/09/2021

"Arrived on site and found the maintenance team was off for the day. The locks to the rooms with the washers and dryers on the facility had just been changed, and the maintenance crew are the only ones who can access it at the time. I left the customer their job number, and they will reach out to reschedule when they can confirm a good time. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED96HEAC

Near Austin, TX 78735

Kevin

Job Details: 07/09/2021

Arrived on site and inspected Dryer and Found lint trap housing is loose. Found mounting points on front panel are stripped. Customer provided access to there random screws jar and I found two with a wide enough thread pattern to secure Lint trap housing.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Pflugerville, TX 78660

Wesley

Job Details: 07/09/2021

Arrived onsite for fan staying on and not able to turn off after cooking. Advised customer that this is a normal cooling feature of the microwave to protect the electronics. Advised customer on design and use and care guidelines.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB06

Near Killeen, TX 76549

Tyler

Job Details: 07/09/2021

Arrived on site to install previously diagnosed system equipment. Upon arrival I was able to recover 3.7 ounces of refrigerant out of the system oh then installed a new compressor UV dryer and access valve put the vacuum on the unit for 20 minutes found out for the vacuum is down that they were no leaks in the system I recharge the system with 3.7 ounces of refrigerant and Allowed the run for another 20 minutes. Upon completion of repairs I found that the psi levels were exactly at zero on the low side and 150 on the high side inform customers it would take 24 hours to let the unit cool call complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78751

Scott

Job Details: 07/09/2021

"Arrived on site ,replaced UI console . Ran unit all checked normal. No lint build up at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near West, TX 76691

Jonathan M

Job Details: 07/09/2021

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit is seemingly buzzing them would not complete a cycle. Do those last time she used it, the unit overflowed and her washer. Turn the unit on and found water weeping through the cold water valve while not in use. Placed the unit and service diagnostics and found an F8 E1 (low/no water detected) error code. Tested the cold water valve and found the cold water valve barely pulling in water while buzzing. Disconnected the waterline hose and found sand inside the water valve causing the valve to weep in not to pull in proper waterflow. Replaced water valve and tested unit. The unit filled, agitated, drained, and spun as designed. Call complete."

We serviced a

KITCHENAID OVEN

Model KEBC208KSS02

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to replace previously ordered parts for oven. Found no parts needed and issue was with wiring behind unit. Rewired unit properly and all is now working properly.

We serviced a

KITCHENAID MICROWAVE

Model KBHC109JSS0

Near Dripping Springs, TX 78620

Jacob

Job Details: 07/09/2021

Arrived onsite to replace bulb inside the unit. Replaced bulb. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

ELECTROLUX REFRIGERATOR

Model EI32AR80QSF

Near Spring Branch, TX 78070

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of unit not cooling, found sealed system leak, I replaced compressor, evaporator, filter drier, and coupler, unit tested good."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BB2

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 07/09/2021

Arrived on site to replace control board. Replaced board test unit and unit getting to 400? job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Austin, TX 78753

Matthew

Job Details: 07/09/2021

Arrived onsite for refrigerator lights not functioning. Upon inspection found top left corner led out. Light is in series with additional cabinet lights that are dim. Need to order and replace light. Ordering 2 modules just in case . Office to reschedule ; ordrng 2 W10695459 (module)s and 1 W11239944 (module)

We serviced a

LG WASHER

Model WT5101HW

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and couldn't duplicate any failures at this time. Advised customer that without having any parts malfunction issue may have been caused by suds. No further repairs needed and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Elm Mott, TX 76640

Jonathan M

Job Details: 07/09/2021

Arrived on site for a washing machine that won?t register the lid closed. Inspected unit and work area. Confirmed customers complaint and found the lid strike cracked and missing part of the strike. Replaced the strike and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDB01

Near Manor, TX 78653

Wesley

Job Details: 07/09/2021

Arrived onsite and found unit operating with failed icemaker motor.Unit now is cycling properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2JHGXRQ00

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/09/2021

"Arrived on site for refrigerator leaking. Upon arrival I found temps were ok. I then inspected water lines and found a crack in the inlet valve.. I tried replacing valve with spare valve but found valve was faulty. Also tried testing ice maker and found icemaker motor was broken as well. replace inlet valve, ice maker, and possibly the filter housing. ; ordrng 1 4317943 (Ice maker) and 1 W10408179 (Valve)"

We serviced a

KENMORE OVEN

Model 790.301724

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/09/2021

"Arrived on site for wall oven not heating, upon arrival I disassembled unit and tested voltages to heating components. Found igniter turning on but not getting hot enough to ignite gas. I replaced ignitior and reassembled and tested oven. Found unit fully functioning as designed call complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Mart, TX 76664

Jonathan M

Job Details: 07/09/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Crawford, TX 76638

Jonathan M

Job Details: 07/09/2021

Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Tested all components that would stop the unit from making ice nd found all but the ice maker motor good. The unit showed an E2 error code for the icemaker which would indicate the motor had lost position. Around the unit through a harvest test and found the motor would not energize. Replaced the icemaker and tested the unit again. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDM2

Near West, TX 76691

Jonathan M

Job Details: 07/09/2021

Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Confirmed customers complaint and found water at the bottom of the dishwasher. Attempted to place the unit in a drain in the unit would not drain. Remove the drain pump and found the impeller on the drain pump broken. Replaced drain pump and tested unit several times. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Killeen, TX 76549

Tyler

Job Details: 07/09/2021

Arrived on site for refrigerator needing previously diagnosed in the valve and icemaker dispenser solenoid. After I arrived I installed the new parts and read some of the unit for testing found no leaks during repairs and found that the water dispenser is now functioning as designed also recess of the ice bucket and found it is now dispensing cubed ice when selected. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Rogers, TX 76569

Tyler

Job Details: 07/09/2021

Arrived on site for dishwasher giving F9E one error code as well as FAE2. Upon entering diagnostics I confirm both air codes after inspecting the unit I found it was functioning as designed but there seem to be some sort of miscommunication between the control motor I ended up replacing the vent assembly the motor assembly that included the drain pump with it as well as the main control and then reassembled and tested the unit and found that the unit had no leaks before during or after repairs and is fully functioning as designed call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS

Near Austin, TX 78733

Kevin

Job Details: 07/09/2021

"Arrived on site and inspected dishwasher and found customer experience water dripping from between the inner and outer door panels. Disassembled door and found a water stain on the insulation. Took pictures. Started wash cycle and found it is splashing over on the left-hand corner, send a video to PR. lower plastic door seal does not appear to have any damage, inspect and spray arms they also do not appear to be damaged.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Spicewood, TX 78669

Robert

Job Details: 07/09/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation. Washer not installed so no leak checked.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

Kayman

Job Details: 07/09/2021

Arrived onsite to install previously diagnosed parts. I installed the console and main control but the lights would not turn off. I called techline and spoke to dustin. We checked continuity at the door latch assembly and it showed open all the time. Techlines SR#7731207272. I am ordering the latch assembly to complete the repair. ; ordrng 1 W10883049 (Latch) and 2 WPW10412711 (Bulb RESEARCH RESEARCH)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78731

David Z

Job Details: 07/09/2021

"Arrived on site to diagnose refrigerator not producing ice. Customer advised me the icemaker is filling and freezing, but will not harvest unless the reset is hit every time. Checked unit in diagnostic mode and found no errors present. Icemaker will cycle, just no harvest regardless of switch position. Found temps good, freezer < 8 degrees on both sides, RC at 37. Talked to tech line, SR7731205323. Ordering new icemaker to resolve. Office to schedule when part arrives. ; ordrng 1 W11455232 (Icemaker)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEDUDW20

Near Liberty Hill, TX 78642

Lou

Job Details: 07/09/2021

"Arrived on site to inspect refrigerator water filter not releasing. Upon further inspection, I found the release button broken and filter not releasing. I removed and replaced the filter head and tested the water dispenser and while testing the ice maker harvested and filled. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

UNKNOWN DISHWASHER

Model DU1345XTVB4

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/09/2021

Arrived on site for dishwasher not allowing door to shut properly. Upon arrival I found that the door strike was broken and not latching at the door correctly I also found that the left side door hinge was not seated properly I ended up resetting the door and installing a new door strike reassembled and tested the unit and found no leaks during repairs call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78704

Luis

Job Details: 07/09/2021

"Arrived on site. Found fresh food evaporator incased in ice,diagnosed unit not defrosting correctly,defrosted evaporator replaced evaporator and wall thermistor,replaced fan scroll. Ran diagnostics good air flow defrost already set to basic."

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Cedar Park, TX 78613

David S

Job Details: 07/09/2021

Arrived on site for blinking F47 error code on cooktop. Upon arrival confirmed error code and gained access to the module. We found no visible damage to the module. Replaced the module and UI per instruction of tech sheet. Reassembled and programmed unit to find no more error codes. Tested every burner to find the unit operating as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS3

Near West Lake Hills, TX 78746

Kevin

Job Details: 07/09/2021

"Arrived on site and inspected dishwasher and found it is not leaking during the diagnostic cycle. Customers experience was water on top of the door running down the side while dishwasher is running. Do not see any issues with door gasket. Remounted dishwasher so that it is leaning backwards slightly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Austin, TX 78738

Robert

Job Details: 07/09/2021

Arrived on job to replace previously diagnosed part. After replacement test operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Hutto, TX 78634

Jimmy J.

Job Details: 07/09/2021

Arrived on site for ICE IS STILL GETTING STUCK IN THE DOOR CHUTE AND MELTS AND LEAKS WATER FROM DISPENSER. Customer stated since last visit the water drips have gotten worse. I tested the flapper to ensure it was opening and closing properly. Looked good. Removed ice bin and cleared out small bits of ice that could be melting when door is opened and closed causing the drips to run into dispenser chute. While inspecting from ice bin area into chute dispenser area I could see tiny gaps allowing light to come through at dispenser chute section. Removed door chute and installed new door chute. Inspected area again and there is no longer any light coming through. Customer understands ice can get trapped inside chute causing it to melt and drip melted ice into dispenser area. New chute is sealing properly. No leaks detected. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Leander, TX 78641

Kayman

Job Details: 07/09/2021

Arrived onsite for refrigerator not making ice. Upon arrival I found RC=37 FC =2 the customer stated that the ice maker has started making ice again after they called. I confirmed ice in the bin and I removed the ice maker. I found the bail arm is missing. I installed a arm from my van stock. I found some frost built up in the back of the IM housing indicating a air leak. But due to the arm missing the customer would like to leave it and see if the issue is corrected. No leaks detected during time of service. The unit is working as designed at this time. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Austin, TX 78726

Justin

Job Details: 07/09/2021

Arrived on site for a dishwasher with the upper rack not attaching. Upon further inspection I found both left and right adjusters broken. I installed new adjusters. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near New Braunfels, TX 78132

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of broken dispenser, found broken dispenser, I replaced dispenser, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Justin

Job Details: 07/09/2021

Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they have not had any frost build up in the unit since last service. I installed the new door and confirmed all gaskets were sealing. The gaskets sealed correctly and were working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to diagnose a washer that is making unusual noise. Found service pointer about noise from control. Control and shifter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498797 (Control) and 1 W10913953 (Shifter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB1

Near Austin, TX 78746

Leonardo

Job Details: 07/09/2021

Arrived on site to test unit for upper rack not washing. Test unit and found not enough water going in to the unit. Found bad fill valve replaced valve test unit and unit test good job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Buda, TX 78610

Andrew

Job Details: 07/09/2021

Arrived on site to test unit for not cooling. Found evap completely frosted over. Found evap motor working as designed. Heater engaged when in diagnostics. Recommend replaced evap thermistor compartment thermistor and control. Office to reschedule. ; ordrng 2 WPW10383615 (Thermistor)s and 1 W11496886 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78754

Luis

Job Details: 07/09/2021

"Arrived on site for noise complaint,per previous diagnosis replaced the compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,reassembled unit no noise present"

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Manor, TX 78653

Wesley

Job Details: 07/09/2021

Arrived onsite for burnet wiring and used the harness to repair unit. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB4

Near Uhland, TX 78640

Leonardo

Job Details: 07/09/2021

Arrived on site to test unit for no power. Checked outlet and outlet test good. Checked all switches and control board plugged unit back in and unit test good. Ran unit for 3 minutes test unit and unit heating job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Austin, TX 78717

Justin

Job Details: 07/09/2021

Arrived on site to install previously diagnosed parts. I installed the new fill tube heater and then tested the unit. Water was now going to the IM.No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25PWXBW00

Near Austin, TX 78726

Justin

Job Details: 07/09/2021

"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the RC at 62?F and the FC at 3?F. I ohmd out the thermostat and found it good. I found the damper opening and closing easily, and I could hear the fan running as designed. I gained access to the evap and found significant frost build up. I informed the customer this is causing a lack of airflow to the RC, which is why you are seeing cooling issues. I ohmd out the bi-metal and found it good. I tried to jump the defrost, but it would not start. I then jumped the timer to a defrost and I found voltage from the pink wire on the bi-metal to the white on the heater. I did he same for brown wire on bi-metal and found nothing. I then ohmd out the harness and found it open. I did not visibly see any damage on the harness or molex at the chassis. This indicates an internal harness problem

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Dripping Springs, TX 78620

Jacob

Job Details: 07/09/2021

Arrived onsite to inspect unit for temperature not staying consistent in the refrigerator and the butter bin has been broken. Looked at the unit and saw that the bin is broken and new one needs to be ordered. Was loose at the temperature of the refrigerator. The temperature stayed around 50 degrees. Possible the thermoster in the refrigerator is not sensing the correct desired temperature. Ordered both parts; ordrng 1 W11348580 (BIN COMPLETE ) and 1 WP2188820 (temp sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Georgetown, TX 78628

Lou

Job Details: 07/09/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the ice door not closing properly, I removed and replaced the ice door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXEGMWB01

Near Austin, TX 78724

Matthew

Job Details: 07/09/2021

Arrived onsite for refrigerator not turning on and cooling. Upon inspection found control to be visibly failed at knob. Replaced control and fridge kicked on immediately. If symptoms persist recommend replacement defrost timer Job complete .

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Buda, TX 78610

Andrew

Job Details: 07/09/2021

"Arrived on site to test unit for not filling properly. Found no stored error codes. Ran diagnostics with no issues. Found out issue happens when was extremely light loads. Advised customer to throw in a couple towels light light loads as auto sensing is not sensing enough and filling accordingly. Replaced control and valve as a precautionary measure. Calibrated unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Austin, TX 78731

David Z

Job Details: 07/09/2021

"Arrived on site to diagnose refrigerator that was losing cooling and then started making a loud noise. Turned unit on and found that when compressor tries to kick on you hear a very loud buzz, and then relay clicks off. Compressor is not starting. Found compressor is also getting extremely hot, indicating a seized compressor. Ordering sealed system repair to resolve. Office to schedule with sealed system tech. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Access Valve) and 1 SSTech (Sealed system)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Pflugerville, TX 78660

Wesley

Job Details: 07/09/2021

Arrived onsite and used silicone to seal liner air gap present at bottom right corner of fridge. Heat treated seal which allowed unit to pass the tug test. Advised customer On repair. All checks good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Georgetown, TX 78626

Cliff

Job Details: 07/09/2021

Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10897719 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Del Valle, TX 78617

Matthew

Job Details: 07/09/2021

Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin empty. Ran diagnostics and thermistors passed. Ran harvest test and did not complete. Replaced ice maker. Ran test and passed. Ran fill test and passed. Sensor is working and recording bin as empty. Customer will monitor ice production. If symptoms persist recommend replacing valve and control.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near San Marcos, TX 78666

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of unit not draining, found drain pump issue, I repaired drain pump, unit tested good."

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS0

Near Austin, TX 78745

Leonardo

Job Details: 07/09/2021

Arrived on site to test unit for gas smell found bake burner only burning half. Found bad valve and igniter.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Austin, TX 78735

Leonardo

Job Details: 07/09/2021

Arrived on site to test unit for oven not working. Test unit and found correct voltage and good fuse and elements. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11099721 (Control board) and 1 W10913685 (Console)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, TX 78640

Brandon

Job Details: 07/09/2021

"Arrived on site for customer complaint of of unit clicking and not completing cycles, found failed actuator. Ordering actuator. ; ordrng 1 W10913953 (Actuator) and 1 Cnote (Office to reschedule)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Leander, TX 78641

Kayman

Job Details: 07/09/2021

Arrived onsite to install previously diagnosed parts I installed the interlock and right side hinge. I tested the unit and it is working as designed at this time. Job complete.