Service History 586

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78759

Luis

Job Details: 01/09/2024

"Arrived on site. No ice build up on evaporator,tech was not sent with ice container ordering ice container ; ordrng 1 W11129522 (Ice container)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Maxwell, Texas 78656

Andrey

Job Details: 01/09/2024

"Arrived on site to replace previously diagnosed console, replaced console and tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, Texas 78132

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for dispensing water to slow. Upon closer inspection found filter to be the issue. Once filter was removed pressure was normal, however as soon as filter was added water would trickle out. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78752

Luis

Job Details: 01/09/2024

Arrived on site. Replaced fresh food door

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near New Braunfels, Texas 78132

Andrew

Job Details: 01/09/2024

"Arrived on site to replace vent assembly and deflector diagnosed on previous trip. Replaced faulty deflector and vent assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near San Marcos, Texas 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for drum moving considerably and being unbalanced. Upon arrival error codes F6e3, f6e1. Also found basket to be touching back wall and left wall. Adjusted legs to have basket sit correctly in unit. Tested unit, unit is running as designed, no leaks present at this time. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near New Braunfels, Texas 78130

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for unit not draining. Test unit and found unit draining correctly at this time. Customer has RO draining with drain hose. Advised customer to separate the two just in case. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Elgin, Texas 78621

Matthew

Job Details: 01/09/2024

Arrived on site for icemaking issues. Upon arrival inspected unit and found sheet of ice on base of freezer compartment. Inspected further and found that fill tube to icemaker was bent causing overspray into the compartment and lower refrigerator area. Replaced fill tube with truck stock. Tested and unit is now functioning properly. No signs of leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Austin, Texas 78733

Luis

Job Details: 01/09/2024

Arrived on site. Slides not fitting on pan ordering different pans and slides. Lm only; ordrng 2 W11257202 (Snack pan)s and 2 WPW10396909 (Front pan)s and 4 W11226546 (Rail)s

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Round Rock, Texas 78664

Kimo

Job Details: 01/09/2024

Arrived onsite for a washer that is vibrating in spin to the point where the dispenser drawer will open and the unit will wall forwards a bit. Also the time displayed does not match the time that the unit actually runs for. Upon arrival the customer did advise me that this happened when they were washing jeans and some shirts and towels. I check to see if the shipping bolts where still installed and found that they were not. I checked for codes and found no codes. I ran the unit in diagnostics mode and found that the unit operated as designed no issue. I then ran the unit with jeans and some towels in the tub and found when the unit when into spin the unit would walk and the drawer would open. I adjusted the leveling feet and ran the unit again and found that the unit is now operating as designed no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, Texas 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed the ui console and the vent gasket. Ran unit in diagnostics cycle and it finished with no issues. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138ffdm01

Near Manor, Texas 78653

Matthew

Job Details: 01/09/2024

Arrived onsite for RC door rusting. Inspected and found rusting. Replaced RC door. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS05

Near San Marcos, Texas 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect unit for back right burner not igniting. Upon closer inspection found burner cap not sitting properly. Adjusted burner cap, burner is now igniting. Adjusted flame height to each burner for ideal flame height at high to low settings. Tested unit, unit is running as intended. No leaks present at this time. Job complete. SR#7738181192"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Pflugerville, Texas 78660

Matthew

Job Details: 01/09/2024

"Arrived on site for unit making popping noise. Upon arrival inspected unit. Ran unit at 400 degrees and monitored. Found that customer was experiencing the metals, expanding and contracting as it was heating and cooling. Notified customer that this is normal. Unit is functioning as designed. Job completed"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, Texas 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a loud popping noise and is shaking during spin cycle. I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. The customer identified the noise when the unit was shifting from agitate to spin and I advised it was the slider popping against the rotor and its normal. I provided the parts breakdown to explain the functions of the gearcase and components and to show which parts are making the popping noise. I calibrated the unit and retested and unit continued to operate as designed. I tilted the unit back and inspected underneath and found all parts in good condition. Unit is leveled and I made recommendations for use and care, as well as detergent use (water softener system). No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, Texas 78757

Scott

Job Details: 01/09/2024

"Arrived on site for dryer shutting off before load is dry. Found drain pump failed. Also getting inconsistent reading on temp sensor . Ordering sensor ,seal and drain pump. Call to set return ; ordrng 1 WPW10467289 (Temp sensor) and 1 Sensorseal (8181829) and 1 W11551760 (Drain assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, Texas 78704

Joe Z

Job Details: 01/09/2024

"Arrived on site for not washing, upon arrival ran diagnostics and got error code F7-E2 variable speed motor failure. Removed dishwasher from cabinet to inspect connections are secure. All connections are secure. Need to replace sump and motor. Ordering sump and motor. Office to reschedule ; ordrng 1 W11460946 (Sump and motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Seguin, Texas 78155

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for not cooling properly, tested unit and found RC barely cooling and FC at room temp. Exposed evaporator and found a ball of ice freezing on capillary tube. Thawed out ice ball and observed refrigerant getting pushed in 6 inches into the evaporator. Unit has a failing compressor, will need to replace compressor, dye drier, nitrogen, r600 kit, and access valve, Ordered FC evaporator as precautionary, office to reschedule.; ordrng 1 876765 (Tube kit) and 1 W11578205 (Compressor) and 1 W11598434 (FC evaporator) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Belton, Texas 76513

Tyler

Job Details: 01/09/2024

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue. Found blower wheel had detached from motor and causing issue. Replace motor and wheel and tested unit. Found it working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Elgin, Texas 78621

Matthew

Job Details: 01/09/2024

Arrived onsite for some burners not functioning. Upon arrival inspected unit. Found cooktop lined with foil and igniter grounded out. Recommend using different material for cooktop cover. Center burner needed clean out. Separated and cleaned. All burners are functioning at this time . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harker Heights, Texas 76548

Tyler

Job Details: 01/09/2024

"Arrived on site for refrigerator still showingy po and making a loud noise. Upon arrival found fc evap fan still failing and found broken clip in mullion that customer stated dissatisfaction with. Ordering W11556911 ui, W11661931 evap motor, WPW10311757 mullion, and W1556912 hv control. Rescheduled customer for 01/16/24. ; ordrng 1 W11661931 (Evap motor) and 1 WPW10311757 (Mullion)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM3

Near Granger, Texas 76530

Kimo

Job Details: 01/09/2024

Arrived onsite for a DW that is still leaking after a repair. Upon arrival I ran the unit and found that the lower spray arm got stuck on the heating element support and will spray at the bottom of the door causing the leak. I bent the support out of the way and ran the unit and found that the unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Georgetown, Texas 78628

Lou

Job Details: 01/09/2024

"Arrived on site to inspect microwave noises. Upon further inspection, I placed my microwave tester inside the unit and pressed start for 30 seconds and immediately the unit began to make a loud humming noise. I removed the unit from the wall and removed the cover to find the magnetron shorted out and burnt the transformer harness molex (photo). I removed and replaced the magnetron, capacitor and diode and am ordering the transformer and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/16;23 (KC). Unit placed back in its space and left unplugged for safety.; ordrng 1 W11371266 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, Texas 78640

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, no signs of defrost cycle activation,unit has a defrost system failure, will need to replace control, UI, harness and thermistor, advised customer that unit will need to be unplugged 48 hours before our next visit, ordering parts, office to get authorization and reschedule ; ordrng 1 W11545823 (Harness) and 1 WP2323198 (Heater) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Seguin, Texas 78155

Andrey

Job Details: 01/09/2024

"Arrived on site to test unit for no ice production, tested unit and found ice bin full and ice maker is producing ice, customer stated she did not know it was making ice and she will monitor. If the issue returns she will all us back. At this time job complete."

We serviced a

WHIRLPOOL RANGE

Model weg745h0lz4

Near Hutto, Texas 78634

Kimo

Job Details: 01/09/2024

"Arrived onsite for a range that is tripping the breaker. Upon arrival I found the unit unplugged I checked polarity and voltage and found them good. I plugged the unit in and tested the unit and found that the display flickered and the the breaker tripped, I checked for any shorts and found none I replaced the control and tested the unit and found the the breaker Still tripped. I contacted techline and advised of my findings and it was determined that the breaker my be week Sr#7738200561 I did advise the customer to have the breaker checked or replaced, and to make sure that the unit is on a dedicated Circuit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Burnet, Texas 78611

Miguel

Job Details: 01/09/2024

"Arrived on site for dishwasher leaking from water inlet assembly on the side. Found Replaced F9e2, f8e4. Confirmed leak causing issue. Removed and replaced inlet valve assembly. Verified operation. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320MOBS3

Near Manor, Texas 78653

Matthew

Job Details: 01/09/2024

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Found that after preheat was complete the unit would trip the breaker. The breaker would not reset until 10-15 minutes later. Called tech line for assistance. Ran checks and found continuity from neutral on control to ground wire. Spoke to Chris SR#7738204275. Disconnected wires to test continuity. After reassembly , tested unit and unit was no longer tripping. Ran unit at 350 then again at 380 degrees. Need to contact safety team. Would recommend if symptoms persist try replacing the main wire harness."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, Texas 78745

Joe Z

Job Details: 01/09/2024

Arrived on site for gas type smell when operating oven. Upon arrival. Gas supply is on and electronic sniffer is not detecting any gas leak. Customer states that the smell comes from oven when in use. Inspected and test oven. Valve is correct and not leaking. Preheated oven to 350. Allowed unit to cycle a few times. Have electronic sniffer on top of range and there is zero detection. Found there is no ventilation in kitchen. The smell that the customer is smelling is from the normal smell coming from top vent. There are no other smells observed. There is no repair to be made. Contacted. Shea a from SAFTEY and explained. Notes were updated MfrRef # 7738128001

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 01/09/2024

"MHW5630HW2 Arrived to inspect not draining. Service test mode had errors codes of F0E2, F9E1 and F0E1, which were cleared for testing. I found in test mode the unit drained slowly and I disassembled the pump for inspection. Thee were several smaller articles of clothing stuck in the strainer, preventing flow and they appeared to have been in the area for some period of time. I removed and tested and the unit resumed normal operation. No leaks observed during service. I applied the warranty to the service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, Texas 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit appeared to be operating as designed. I checked error codes again and found F7E1-motor failure. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Jarrell, Texas 76537

Gerry C

Job Details: 01/09/2024

"MVW6500MBK0 Arrived to inspect tub ring damage. I found the inner part of the tub ring had a melted appearance and I removed and replaced it, after verifying no other adjacent damage. I suspect a garment may have gotten lodged in the area and I found no other damage to the machine. Safety was unable to be reached due to the time of service and they will need to be informed of our findings. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, Texas 78130

Andrew

Job Details: 01/09/2024

Arrived on site to test unit for water reservoir freezing and preventing water from being dispensed. Found RC temp on arrival is 38.8degrees and FC was 2 degrees. Techline is submitting unit for review. SR#7738200950

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78729

Scott

Job Details: 01/09/2024

Arrived on site for dead dryer . Found thermal fuse blown again . Replaced fuse . Ran dryer for awhile . Found element not cycling off but just remaining on and heating . Replaced Cycle thermostat and timer . Reran dryer . Unit is now cycling on and off . No lint build up at time of service . Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, Texas 78751

Joe Z

Job Details: 01/09/2024

Arrived on site for shakes to much. Customer states that unit slides off of raised platform. Inspected area and found from feet of unit are at very edge of platform. Ran diagnostics and there are no saved error codes. Ran a spin test and unit spins correctly. Found that it does not take much for unit to slide off end of platform. Recommend that customer places better support such as thick plywood underneath unit to extend several inches past end of unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Austin, Texas 78722

Joe Z

Job Details: 01/09/2024

Arrived on site for not advancing through cycles. Upon arrival test unit and basket is not spinning correctly. Raised unit to inspect lower components. Found slider has failed. Need to replace slider. Replaced slider and test unit by run a normal cycle. Unit is now operas designed. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised that the unit does heat, but that it takes them several cycles in order to dry clothes. I checked the unit on a high heat cycle and found the unit tumbling and heating as designed. Checked behind the unit and found the vent hose and sneaking several different directions before going into the wall. Tested airflow and found poor airflow for electric dryers. I advise the customer that they will need to replace there vent hose and that if further issues persists, they may need to get their vents cleaned. The unit is working and operating as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 01/09/2024

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Did confirm the customers complaint and the customer stated that the unit will fill with water and drain but will not actually wash the dishes. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I confirmed that the wash motor would not run in the auto test. I replaced the wash motor and tested the unit. The unit began to working operate as designed with no leaks present. Call complete.

We serviced a

SAMSUNG DRYER

Model DV45K6500EV/A3

Near Round Rock, Texas 78665

Kimo

Job Details: 01/09/2024

Arrived onsite for a dryer the is making a saw like noise. Upon arrival I ran the unit and heard the noise. I gained access to the inside of the unit and tested the motor without the drum in the unit and found it good and not making the noise. I inspected the right rear roller and found the it was the source of the noise due to a defective bearing. I replaced the roller and put the unit back together and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Georgetown, Texas 78626

Gerry C

Job Details: 01/09/2024

"WTW4655JW2 Arrived to inspect vibration. I found signs of severe high speed spin vibration and discovered the basket perforations were missing in about 1/3 of the expected area. The vibration created excessive hop and damaged the cabinet leg mounts, requiring cabinet and leg replacement. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W10596395 (Cabinet Assy) and 1 W11213957 (Leveling Feet) and 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Georgetown, Texas 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed the IM and arm in unit. Tested unit and it filled with water. The IM is operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Waco, Texas 76710

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a refrigerator. That is not making enough ice. Inspected unit and work area. The customer advised the unit is working, but she had questions about how much ice the container can hold. She advised that on previous models that she had she was able to, get the unit to continue making ice above the ice container. I did advise her that the top of the ice containers as much as the unit will allow it to hold due to potential issues with opening the door. The unit is working an operating as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Uhland, Texas 78640

Andrey

Job Details: 01/09/2024

"Arrived on site to replace previously diagnosed door panel, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Volente, Texas 78641

Maurice R

Job Details: 01/09/2024

Arrived onsite for dishwasher door not staying up. On inspection found the spring had come off the hinge. I reinstalled the hinge and add tie wraps to the hinges. The dishes is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Copperas Cove, Texas 76522

Tyler

Job Details: 01/09/2024

"Arrived o. Site for washer making a squeaky noise when sensing or spinning upon arrival confirmed sound issue. Found gearcase, rotor, stator, and other previously installed parts working as designed. I found back left suspension rod is failing and squeaks reall6 loud weather unit is in spin or unit is turned off and tub pushed down on left side. Reported all previous repairs and current issue t9 techline e Sr# 7738198002. Was instruct3d to replace suspension rods. Rescheduled customer for 1/16/24. ordering W11130356 suspension ; ordrng 1 W11130356 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, Texas 78653

Matthew

Job Details: 01/09/2024

Arrived onsite for unit freezing items in RC. Inspected and found damper staying open. Called SW. At control ohmed thermistors and all were within range. Checked for DC voltage at thermistors and recorded 0vdc. Ordering control and Bringing damper. Set to return the 23rd. ; ordrng 1 W11558182 (Control)

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Austin, Texas 78730

Scott

Job Details: 01/09/2024

"Arrived on site , replaced spark module and switch harness . Also found main harness had been grounding out due to melting on bottom of orifice holder . Fix defective wire . Unit is now functioning properly . No gas leaks detected. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Killeen, Texas 76541

Tyler

Job Details: 01/09/2024

Arrived on site for refrigerator with loose insulation. Upon arrival confirmed issue and was able to tuck insolation back into place securely behind toe plate. Tested unit and found it working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Bertram, Texas 78605

Miguel

Job Details: 01/09/2024

Arrived on site for freezer door gasket falling off. Found bottom section of gasket did not stay on. Removed and replaced door gasket. Used heat gun to form into place. Verified operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Hewitt, Texas 76643

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer buys that her prior dishwasher was 15 years old and that they used to dry her dishes and that this dishwasher does not dry the dishes regardless. I did notice the customer is not using rinse aid and did advise her to use rinse aid for better drying. Ran the unit through diagnostics and Dinda find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on in the middle of the cycle. I did advise the customer that this unit is working and operating as designed, I did give the customer a few tips and tricks on how to get their best dry out of this dishwasher. The unit is working an operating as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78753

Joe Z

Job Details: 01/09/2024

"Arrived on site for continued loud noise issues. Upon arrival, test unit and found noise in rear of unit. Removed rear panel and found rotor not secured. Secured rotor and test unit by running a load of laundry. Unit is operating as designed. No leaks present at this time.job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR214KSB00

Near San Marcos, Texas 78666

Andrew

Job Details: 01/09/2024

"Arrived on site to inspect fridge for shutting off randomly. Customer never answered phone reached out to office, office could not reach customer either. Customer unavailable. Office to reschedule. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Georgetown, Texas 78628

Maurice R

Job Details: 01/09/2024

Arrived onsite for previously diagnosed parts. Installed new motor and blower wheel. The unit is operating as designed. The noise is normal decibels now.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, Texas 78681

Gerry C

Job Details: 01/09/2024

"MVWB835DW4 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed gear case, slider and rotor and re-calibrated the control. The unit regained full functions and passed all manual and automatic mode testing. The customer advised the lid had broken since last service and will be required. Office to order lid. No leaks observed during service.; ordrng 1 W11259006 (Lid Assy.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, Texas 78155

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for unit not getting water. Found bad fill valve replaced valve test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, Texas 78626

Gerry C

Job Details: 01/09/2024

"WGD4850HW2 Arrived to inspect drying issues. I found the unit would not ignite and the gas solenoid had failed, assist solenoid 1-3 was open. Excessive heat due to venting issues is a common contributor to this type of failure, especially multiple times in such a short timespan. Testing the venting, I found it almost completely restricted. The flow was so minimal that a piece of paper, fully placed on the drum exhaust/blower intake at the rear bulkhead, would not stay in place and slowly slid down. I advised the tenant this is an unsafe condition and the venting issue must be corrected prior to any attempted use. The only way to test the unit after the repair was with the venting into the wall disconnected and it operated as designed, heating and cycling as expected. Reconnecting and attempting the test showed the airflow so minimal that the flame barely entered the flame tube. The chassis also had excessive lint within it that was removed during service, another indicator of severe vent blockage. No gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Belton, Texas 76513

Tyler

Job Details: 01/09/2024

Arrived on site for washer needing previously diagnosed gearcase and hub drive. Upon arrival confirmed issue and installed parts. Tested unit and found no leaks and unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near San Marcos, Texas 78666

Leonardo

Job Details: 01/09/2024

Arrived on site to replace wrapping and found part was damaged. Will need to re-order part office to reschedule ; ordrng 1 W11446916 (Wrapper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Waco, Texas 76708

Jonathan M

Job Details: 01/09/2024

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit keeps getting ice stuck in between the icemaker in the icemaker repair alarm which causes the unit to start making ice consistently. Went ahead and replace the icemaker due to ongoing issues and made sure the unit was level. Tested the unit and the unit is working and operating as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Bertram, Texas 78605

Miguel

Job Details: 01/09/2024

"Arrived on site with parts for washer. Removed and replaced drain pump, door strike, and main control. Reassembled and recalibrated. Completed diagnostics. Unit working as designed. Call complete."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Georgetown, Texas 78633

Lou

Job Details: 01/09/2024

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested all cooktop burners and found the front left burner will not ignite. I inspected the ignitor and burner head and both appeared to,be good. Retested several times and the burner would not ignite but I could smell gas being released. I inspected the orifices and found the smaller orifice completely clogged with debris and cleared it out and retested and same results. I removed and replaced the burner head and same results. I adjusted the burner head and retested and the burner ignited, but when lowering the flame to a simmer, the flame goes out. Inspected the valve and there is no adjuster for the valve. I am ordering valve and scheduled return service for 01/18/24. No gas leaks detected during service.; ordrng 1 W11109973 (Left front valve) and 1 W11436986 (Left front burner head)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near New Braunfels, Texas 78132

Leonardo

Job Details: 01/09/2024

Arrived on site to test unit for damaged kick plate. Will need to order new kick plate and screws. Office to reschedule ; ordrng 1 W11545318 (Kickplate) and 2 W11551775 (Screws)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Temple, Texas 76502

Tyler

Job Details: 01/09/2024

"Arrived on site for refrigerator not cooling, upon arrival confirmed issue and found both com parts at room temp while evap and condenser fan were running. Found compressor running when I inspected evap coil I found no moister or frost and evap sounded like a water fountain. Found unit had sealed system issue. Will need office to reschedule once availability of parts is known. Ordering W11557671 compressor, W11546692 evap, W11644054 pre-cooler, WPW10143759 uv drier, W10913906 access valve; ordrng 1 W11557671 (Compressor) and 1 W11546692 (Evap) and 1 W11644054 (Pre-cooler) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, Texas 76707

Jonathan M

Job Details: 01/09/2024

Arrived on site for a washing machine that is making clicking noises. Inspected unit and work area. Customer advised that noises usually happen during agitation and span and that there are screeching and clock in noises that happened during the wash cycle. I ran the unit through an auto test and did not replicate those issues. I checked underneath the washer and found the belt and cam worn and slipping. The customer advised that heavier items tend to make more noise than lighter loads. I went ahead and replaced both parts and tested the unit. The unit began to working operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78626

Kimo

Job Details: 01/09/2024

Arrived onsite to install previously diagnosed/ordered parts. Upon arrival I inspected the unit and found that the hing springs where good. I adjusted the springs so that they put more tension on the hinges to keep the door up a little more.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Waco, Texas 76711

Jonathan M

Job Details: 01/09/2024

"Arrived on site for a refrigerator that is making ice slowly. Inspected unit and work area. The customer advised the unit does make ice and has been making ice, but that it stopped for about a day or two and then started back up again they didnt know if the unit was working properly. Advised in the last five days, the unit has been making ice and working properly. He just wanted to be advised that he thought about canceling, but just wanted to have the unit looked at. Check the unit and found the unit had a a 3/4 bin full of ice. Ran the unit through diagnostics and found all tests passed. Checked the icemaker store to error codes and found none. I advise the customer that because I could not find any failures with the unit, I wouldnt know exactly what was causing the issue, and that it could be an issue with the door being left open, causing temperature issues with harvest. Advised him to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Harker Heights, Texas 76548

Tyler

Job Details: 01/08/2024

"Arrived on site for washer leaking during use, upon arrival found washer not installed and moved to another part of the house. Went ahead and disassembled unit to make sure their were no cracked or broken fill/drain lines. Found no failures and dispenser had not water marks nor were any found around drain or under unit. Found large water trails from bellow seal and seal had dried cracks throughout front side. Replaced below. Informed customer of findings and that unit would need to be installed prior to arrival for further tests in the further. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, Texas 78641

Miguel

Job Details: 01/08/2024

Arrived on site for dishwasher not cleaning top rack. Ran diagnostics and found no error codes. Found motor is weak and not pushing water through. Replaced motor assembly. Verified operation. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Georgetown, Texas 78626

Kimo

Job Details: 01/08/2024

Arrived onsite for range that has low flames on high. Upon arrival I checked the valves and found the operating as designed but the flames would dance a little bit and sound like a blowtorch at times. I checked the reg. And found that it was sent correctly for the type of gas the customer is using. I advised the customer that there might be some contamination in the gas lines and they might what to give them a call to come check it out for them

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/08/2024

"Arrived on site for heating, but not drying correctly. Upon arrival ran vent test and test only passes with hose disconnected. Found lots of lint build up in wall. Unit is heating correctly. Recommend that vent in wall to exterior of building gets cleaned. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/08/2024

"Arrived on site for unit shakes a lot. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found suspension is shot. Also found gearcase leaking lots of oil. Lower components are covered in oil and belt sheild is crushed.Need to replace suspension, gearcase,cam, belt, belt guard, motor, capacitor, and actuator Need to order motor and sheild, return with all prescreened parts. Need Autho. Need 2 hour weigh. Office to reschedule ; ordrng 1 Autho (Autho) and 1 2hourweigh (2 hour weigh)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Marble Falls, Texas 78654

Gerry C

Job Details: 01/08/2024

"NED4655EW1 Arrived to inspect heating/drying issue. I found the unit would heat and operated as expected with the venting disconnected, but when the vent was reconnected, airflow was severely reduced. I was able to look into the part of the venting that rose in the wall and found it moderately clear. The issue above the rooms wall level or at the vent cap and will need to be cleared at those points. I advised the customer of my findings and to not use the unit until vent cleaning has been completed."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Austin, Texas 78754

Matthew

Job Details: 01/08/2024

Arrived onsite for unit oven not heating. Upon arrival inspected and found unit mis wired. Secured at block and tested. Tested at 350 degrees and unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Manor, Texas 78653

Matthew

Job Details: 01/08/2024

Arrived on site for unit not responding and flashing random numbers on the display. Inspected and found shorted console. Replaced console and tested. Unit is now functioning properly. Job complete

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Georgetown, Texas 78626

Sterling

Job Details: 01/08/2024

11108 confirmed error code F1E0. Visual inspection of the main board found pest have damaged the units main board. spoke to TL to document 7738190407. Spoke to trade care to document. Whirlpool will not cover the repair.. 7738135682 advised customer and apt maintenance. Job complete; schdld next appmnt for 1/15 MON !

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, Texas 78717

Kimo

Job Details: 01/08/2024

Arrived onsite for a washer that is not dispensing fabric softener. I ran the unit with fabric softener in the dispenser and found that it did dispense all of it I replaced the cold water valve and tested the unit and found that it is now working. Upon further inspection I found F0e2 overuse code stored i cleared the code and ran a quick wash cycle and found unit operating as designed. I advised the customer to cut down on how much detergent there are using

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Maxwell, Texas 78656

Leonardo

Job Details: 01/08/2024

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Buda, Texas 78610

Leonardo

Job Details: 01/08/2024

Arrived on site to test unit for gas smell. Test unit and found chocked open all the way. Closed chocked test unit by heating to 350? customer did not smell gas job complete. Called safety to report finding they gave me same reference number 7738137142

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, Texas 78717

Kimo

Job Details: 01/08/2024

Arrived onsite for a DW that is tilting off to the left. Upon arrival I found that the unit was leaning to the left due to the support being famed. I am ordering the support and return on 01/15/24; ordrng 1 W11679658 (SUPPORT)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near New Braunfels, Texas 78130

Andrey

Job Details: 01/08/2024

"Arrived on site to test unit for panel not working, tested unit and found control is receiving proper power, UI has a green light blinking on the back but console is unresponsive. Replaced Concorde and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDB01

Near Austin, Texas 78744

Matthew

Job Details: 01/08/2024

Arrived on site to replace damaged freezer door. Upon arrival found door sent did not match correctly. Re-ordering freezer door. ; ordrng 1 LW10570564 (Bk freezer door.)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Gatesville, Texas 76528

Jonathan M

Job Details: 01/08/2024

Arrived on site for a dishwasher that wont drain. Inspected unit and work area. The customer advised that the filter cap had fallen off underneath and they didnt know how to reinstall it. I installed the filter cap and attempted to drain the dishwasher. Found the dishwasher would not drain. Removed the drain hose off of the Garbage disposal and found no water coming through the drain hose. Use the shop vac to remove all excess water as out of the dishwasher. Gained access to the drain pump and found a piece of a bowl or a cup impeding the drain pump impeller. Removed the obstruction and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Belton, Texas 76513

Tyler

Job Details: 01/08/2024

"Arrived on site for washer not staying balanced and not spinning cloths out all the way. Upon arrival found f7e1 in diagnostics. Inspected under unit and found feet not lowered properl and tub had weighed down and smashed cam and shield together, found belt stretched and worn out as well as cam shaved down. Put temporary belt on and Rescheduled customer for 01/15/24 to complete repairs. Ordering W11239857 belt, W10721967 cam, W11454741 gearcase, and WPW10427633 shield; schdld next appmnt for 1/15 MON !"

We serviced a

WHIRLPOOL DRYER

Model WED6605MC0

Near Georgetown, Texas 78628

Lou

Job Details: 01/08/2024

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found it not getting up to full heat potential. I disassembled the unit to inspect the element and found the drive belt beginning to fray. I tested the element and it had continuity, but when I removed the element from the housing I found the middle metal plate badly warped and cracked. Also found the back right roller not turning properly. I replaced the element and repair kit that included the belt and roller and reassembled the unit. Retested and the unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Manor, Texas 78653

Matthew

Job Details: 01/08/2024

Arrived onsite for unit consistently going out of balance. Inspected and found Defective basket. Ordering basket and suspension. Office to reschedule. ; ordrng 1 W11172199 (Basket)

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS22

Near Austin, Texas 78738

Scott

Job Details: 01/08/2024

"Arrived on site for unit not responding to commands and staying very hot after grill use . Ran diagnostics and got 6-0,1-6. After running diagnostics started getting 3-8 code . Unit is heating on microwave normally to WP specs . Ordering ui and expansion control and thermistor . Call to set return . Called safety and reported findings . Same sr # .; ordrng 1 W11598199 (Ui console) and 1 W11294388 (Control) and 1 W11294389 (Expansion control) and 1 W11208292 (Sensor) and 1 W10915651 (Cover) and 1 WPW10387651 (Grill element)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78754

Matthew

Job Details: 01/08/2024

Arrived onsite for unit shaking excessively and making noise. Inspected and found faulty basket. Ordering basket . Office to reschedule ; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Blanco, Texas 78606

Andrew

Job Details: 01/08/2024

"Arrived on site to test dryer for error f70. Was unable to access unit. Customer stated he would call if needing further service. No service provided, no fee collected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Marble Falls, Texas 78654

Maurice R

Job Details: 01/08/2024

Arrived onsite for refrigerator door swap. Installed the new rc and fc door. No water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Kyle, Texas 78640

Andrey

Job Details: 01/08/2024

"Arrived on site to test unit for broken handle, tested unit and found handle clips broken. Replaced handle, tested unit, unit I now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78748

Luis

Job Details: 01/08/2024

Arrived on site for freezing in fresh food section. Replaced defective fresh food themristor that includes diffuser replaced ui tested operation good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near San Marcos, Texas 78666

Leonardo

Job Details: 01/08/2024

Arrived on site to test unit for gas smell. Customer said Plummer had gone out right before I showed up and fixed the leak coming from the wall. Called safety to report findings 7738137241 job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Jarrell, Texas 76537

Sterling

Job Details: 01/08/2024

On arrival verified complaint of unit not draining. Freezing ice in bottom of FC and leaking. Found cap tube cover stuck in drain tube for FC evap drain. Removed and cleared ice unit now drains and defrosts. No more leaks. Job complete. Operational test is good.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Liberty Hill, Texas 78642

Lou

Job Details: 01/08/2024

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear something clanking around inside, but the drum was empty. I removed one of the drum baffles and found a coin inside. Removed the coin and tested the drum by turning it and no further noises. I tested the unit again and after a few minutes, I could hear a faint vibration noise. I disassembled the unit to find the blower wheel broken (photo). I removed and replaced the wheel and retested and unit is operating as designed. I reassembled the unit and retested again and the unit continues to operate as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Marble Falls, Texas 78654

Gerry C

Job Details: 01/08/2024

WRT138FFDW01 Arrived to inspect no cool. I found the compressor was unable to start and would just grumble. The start device made no difference and the unit will require a sleazed system repair. Please allow 2 hours and office to schedule R600a service for full copper system. No water connections to unit. Unit is in the main office.; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HoursSealedSystem (R600a All Copper)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Round Rock, Texas 78664

Wesley

Job Details: 01/08/2024

Arrived onsite and found unit ui unresponsive. Performed long reset power cycle and unit immediately resumed normal operation. All checks good. Advised customer on findings and repair. No error codes.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Andice, Texas 78628

Lou

Job Details: 01/08/2024

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the switch control and tested. Unit is operating as designed. When installing the control, I pushed it forward tightly and secured it in order for the switches to not be pushed back and get stuck behind the panel. Contacted Whirlpool Safety and spoke to Kent and advised of my findings and repairs. Documented in SR#7737958454. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW02

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 01/08/2024

"Arrived on site for temperature issues. Upon arrival ran temperature test. Got FC is at 13 and RC is at 38. Compressor is running continuously. Checked pressures and uploaded pic on SD. Contacted SW for assistance. Recommend to have a sealed system tech test for correct pressures and restriction. Ordering sealed system repair. Ordering compressor, uv drier, and access valve. Office to reschedule.; ordrng 1 W11209866 (Compressor) and 1 WPW19143759 (Uv drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, Texas 78745

Luis

Job Details: 01/08/2024

Arrived on site. Compressor running removed evaporator cover found no frost formation on evaporator ordering a new compressor and evaporator in case needed. ; ordrng 1 W11546605 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, Texas 78660

Wesley

Job Details: 01/08/2024

Arrived onsite for ongoing concerns about leaking intermittently leaking. Inspected and found unit with now sign of leaking from the washer and unable to replicate a leak with a large water test. Customer stated unit overflowing massive amounts of water suddenly but only intermittently. Advised that the cause of such an issue typically is a sewer standpipe back up or blockage that gets overloaded and causes the washer standpipe to flood during a drain cycle. Provided customer instruct on install and design. All checks good.