"Arrived on site to install previously ordered parts. Broke off washplate from shaft. Had to chisel and grind off remaining part of washplate to be able to slide gearcase through tub. Replaced gearcase, belt, cam, washplate, and belt guard. Calibrated unit. Ran a normal wash cycle. Unit operates correctly, did not need to replace drain pump. Unit is operating as designed. No leaks present at this time job complete"

Arrived onsite to test unit for oven not getting hot. Test unit and found and igniter. Replaced igniter test unit and unit test good job complete.

On arrival verified complaint of shelf not level. Found drawer assy was not installed correctly causing binding of drawer and shelf not to sit level. Installed shelf correctly and verified operation of drawers. Unit is now working correctly. Job complete. No leaks detected during service.

Arrived on site to diagnose range not heating to proper temp per third party inspector. Ram unit and confirmed unit is heating at set temps and proper cycles. Advised builder that IR Thermometers and hanging thermometers are not effective to provide accurate calibration measurements due to units heating in cycles. Repair completed.

"Arrived on site to inspect unit for rust on door and handle, confirmed rust, replaced door and handle. Tested unit unit is running as intended. Showed new door to customer, customer was happy with job. Job complete."

Arrived on site to replace all 4 tubings. Replaced all tubings test unit and unit test good job complete.

Arrived onsite for intermittent failure to function. Found stored error codes f8e6 and f1e1 and f8e1. Unit will sometimes run perfectly and other times must be reset for stopping function and beeping. Cleared error codes. Flow meter will be needed if symptoms persist. Flow meter comes as part of the inlet water assembly W11535094. Unit is in good working order at time of service. Ordering flow meter to repair. Marking other parts UORv for discretionary use. ; schdld next appmnt for 3/26 TUE !

Arrived on site for unit not powering on at all. Upon arrival inspected unit and found Console not responding. Checked unit and confirmed control is functioning properly and sending voltage. Replaced faulty console again. Tested and unit is functioning properly. Notified customer to keep an eye out for proper ventilation or moisture buildup just in case there is a secondary issue leading to the component going out. Job complete

"Arrived onsite for a refrigerator making a loud buzzing noise. I found the very loud buzzing noise coming from the compressor and it is not the normal sound made. The compressor will need to be replaced. Ordering W11566984 compressor, WPW10143759 UV drier, W11506635 access valve, nitrogen, & W11595219 main control. Office to RS.; ordrng 1 W11566984 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11595219 (Main control) and 1 Nitrogen (Nitrogen)"

"Arrived on site to install previously diagnosed UI and control. Installed parts and tested, unit displays please rotate knob to an available cycle. Does not let me select a cycle, checked system information and found UI has not saved model and serial number. Called techline to document SR#7738708774. Per techline recommendation office to order UI from Plain Field Stock, office to reschedule."

"Arrived on site to test unit for weeping. Found hot valve was not closing all the way causing weeping. Replaced valve assembly, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for grinding noise. Found control damper was faulty causing excessive noise. Replaced damper, now working as designed. No leaks detected. Job complete."

Arrived onsite for broken element support and attempted to repair by replacing support. Support defective. Ordering supports to repair. Customer wishes to be placed on sooner service list. ; ordrng 2 W10909479s

"Arrived onsite for range oven not working. On inspection the bake would not ignite and the broil had a hard time igniting, when it ignited the flame only went half way around the burner. Installed new DSI board on unit and tested the bake to 300? and the broil now has the flame all the way around the burner. The range is operating as designed and no gas leaks were detected during service."

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised of the unit on most loads does not seem to spin out the clothes and theyre having to run through a drain and spin and ordered a ring out the clouds. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto chest in the unit ran as designed. I checked the back to make sure the shipping bolted and removed and found that they had. I also found proper installation of the unit. I ran through the wash settings and found the normal/regular cycle with no spin. I found two other cycles on low or no spin as well. I called Whirlpool Techline and spoke to Rich SR# 7738719208. He advised that because the unit didnt store any error codes and most of the reasons why the machine would not finish the cycle would populate an error code, the issue would either be with off balance loads due to mixed loading/overloading or an issue with the spin speed setting upon the cycle start. He advised to make no repair and to inform the customer on spin settings. The unit is working as designed. Call complete."

"Arrived on site to test unit for not washing. Customer stated unit stopped washing first, then he cycled power, then it made a buzzing sound when draining but started washing. Ran diagnostics on unit, all components are engaging properly. Could not mimic issue. Advised customer that if issue returns to leave unit in failed state and contact office. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite for previously diagnosed parts. On inspection the water does not come out when there is a filter installed for 3 to 4 to weeks. I installed a new filter and the unit is still doing the same thing. The filter only last less than 30 days. Called and spoke with WP Tech line and they came up with the same solution as I did. The customer cut the old filter in half and found no debris that we could see in the filter. Customer is going to see if the new filter head makes a difference. Installed a new door gasket for the right door. The unit is operating as designed and no water leaks despite during service.Sr7738710711

Arrived on site for fridge freezing top shelf . Checked and top self is around 30 degrees. Thermistor checked normal range . Nothing pushed on back wall to prevent proper air flow . Ordering control and recommend changing thermistor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11546609 (Conrtol)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the latch was having a hard time. Logging Milad. I replaced the latch and tested the unit. Found the unit working an operating as designed. Call complete.

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new gearcase, stator, rotor,slider and clutch and tested the unit and found the unit operating as designed"

Arrived onsite for unit not starting a cycle. Found failed start relay. Replaced and tested. Unit is functioning properly. Job complete

Arrived onsite for a washer the is making screeching noise. Upon arrival The customer advised me that the noise sounded like something knocking against something when the unit is no spin. I ran the spin cycle and found the the normal was completed for the tube hitting the cabinet/chassis. I adjust it and tested the unit and found that the noise is now gone.

Arrived on site and replaced previously diagnosed manifold. Orifice holders and screws. Applied bubble solution and found no signs of leaks. Unit is now working as designed. Job complete.

Site for a dishwasher that is not washing dishes. Inspected unit and work area. Around the unit through diagnostics and confirmed an F4 E3 (wash motor not running) error code. I did confirm the washer motor was not running in an auto test. I replaced the washer motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site for dishwasher not completing cycles or drying dishes(per customer on arrival). Upon arrival confirmed failure and found clean led flashing 7 times consecutively. Checked diagnostic cycl and found rat and dishwasher working as designed. Found element thermal fuse under unit intact and control working but found element broken causing the heating failure to occur, rescheduled customer for 03/25/24 to complete repairs.ordering W10518394 element.; ordrng 1 W10518394 (Element)"

"Arrived on site to inspect dryer not turning on. Upon further inspection, the customer advised they suspect the fuse has gone bad again as the unit will turn on but it wont start. I attempted to start a cycle and it failed. I tested voltage and got 245V at the terminal block. Tested voltages at the control per the tech sheet and all checks were good. I disassembled the unit and tested the element, cutoff, thermostat and fuse and found the fuse open. Also found the harness to be different than normal as there is usually two light blue wires to the fuse and now theres one with a purple wire. I removed and replaced the fuse and tested the unit and it is operating as designed. I reassembled the unit and tested airflow and it is good and the vent going out of the home goes straight outside. I made recommendations for use and care to the customer. No lint observed during service, job completed."

Arrived on site to inspect unit for burner coil not heating. Upon closer inspection found heating element cycling on and off as designed. Customer stated unit struggles more when pan or other item is on burner. Placed pan on burner that was having more issues. Unit is still cycling heat to burner as designed. Informed customer while pan is on it will read temp of pan and will not cycle back until load on burner has reached below a certain temperature. Unit is running as intended. Job complete.

Arrived on site and upon further inspection found fill tube wire was connected in molex connection but actual wiring was not making contact. Replaced fill tube and heater assembly. Installed pressure regulator and replaced FC ice maker as a precautionary. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. Before installation, I evacuated the system outside and cleared the system with Nitrogen. Removed and replaced the parts mentioned and vacuumed the system for approximately 30 minutes. Pressures held at -30/0 for approximately 15 mins before I installed 68g of R600 refrigerant. Allowed the system to equalize then plugged the unit in and monitored the unit. Unit is beginning to cool properly and I recommended the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

"Complaint was that cooktop sometimes turns itself on and has to cool down before it will turn back on, found shelf under cooktop was to close. Showed instructions requires 5 1/8 inch clearance before the top of a shelf. Refer to contractor or builder. Call complete"

Arrived on site for washer not spinning/draining out cloths properly. Upon arrival found lidswitch broken. Replaced switch and found Asher working as designed with no leaks. Call complete

Arrived on site to test unit for some burner not igniting. Test unit and found wrong burner caps on 4 burner. Secured burner caps to correct burner and all burner are igniting as designed job complete.

"Arrived on site to diagnose dishwasher not cleaning dishes as well, leaving some residue still on dishes. Tested unit and found no error codes present. When dishwasher was running, something sounded like it was spraying on the door. I tried reseating parts on the inside. Found unit is pumping good, spray arms are moving. I also removed some debris from the lower spray arm. I advised the customer to run the dishwasher on Heavy with the high temp options all turned on, and see if performance improves. Mechanically the unit seems like it's working properly, but the spray on the door seemed abnormal. Ordering clear door to observe, and spray arms as well. Customer will follow up and cancel service if changing settings allows proper wash. Return visit set for 3/25. ; ordrng 1 Cleardoor (Clear door) and 1 W11579565 (Lower spray arm) and 1 W11128231 (Diverter Cover) and 1 W11627525 (Upper Spray Arm)"

"Arrived on site to test unit for not cooling. Customer stated unit smelled weird for about a week. They were worried about a freon leak. Ran diagnostics on unit multiple times, unit passed, all components engaged properly. Unit is freezing in FC and cooling in RC. Inspected unit for leaks, none present. Advised customer to keep food away from any air vents and away from back of the unit so there are no airflow restrictions. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite for a washer that will not start. Upon arrival the customer informed me that the unit will at times just get the clothes wet but not wash them and some times the unit will not spin the clothes out either. Upon arrival I ran the unit in quick wash and found that it opened as designed. But while doing this test I found the the unit was set to hit then I change it to tap cold and found that the water flow was low/slow. I replaced the valve to take care of the low cold water flow and it improved the flow. Then I replaced the control for the seemingly start/cycle completion issue.

Arrived on site to unit 1302. Correct model and serial# for job adjusted doors and seals no damage on door.s

"Arrived on site for loud noise and water leaking. Customer showed pictures and video,ice hitting evaporator fan blade and ice build up causing water leak in fresh food compartment,customer defrost unit at time of visit unit cooling. Ran diagnostics all fans powered on ran fresh food heater passed changed defrost setting to basic to allow a defraot cycle every 8 hrs of compressor run time."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-water leak. I cleared the code and continued with testing and the unit operated as designed. I found a large amount of suds in the bottom of the tub. The customer advised that they accidentally placed liquid dish soap in the rinse aid dispenser (photo). I removed the toeplate and inspected the float switch and drip pan and found soapy water in the pan causing the error code (F8E4). I removed the float switch from the pan and cleaned the soapy water from it best I could and will order another one just in case this one continues to fail. I recommended the customer not use the unit until we can get back to replace the dispenser assembly and I explained that using the unit with the dish soap will only cause more issues with the unit. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). I am ordering the dispenser, float switch and CNOTE-PLACE ON CANCELLATION LIST and spoke with KC in scheduling soon as the customer is a care taker of an elderly and needs their dishwasher daily. Unit left unplugged for safety and no water leaks observed at the end of service. ; ordrng 1 W11412300 (Dispenser) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11545764 (Float switch)"

Arrived onsite for cosmetic blemishes that were able to be cleaned to restore. The unit is now in good working order. Advised customer on repair.

"Arrived on site for unit not powering on and water in unit that does not drain. Upon arrival, test unit and UI is dark and not responsive. Also found tub filled with water. Test polarity from supply and is correct. Found neutral wire at junction box is not secured. Secured connections at junction box. Unit now powers on. Ran diagnostics and there is no saved error codes. Ran drain cycle and Water in tub drained correctly. Ran automatic test cycle and all components operate correctly. Ran a normal wash cycle. Unit filled and began to wash correctly. Unit is operating as designed. No leaks present at this time. Job complete."

"Arrived on site. Found weak air flow entering fresh food section some ice build up on evaporator,ran defrost heater,heater powered on,closed freezer door with fresh food doors opened and unit kicked itself out of diagnostics,attempted to reenter diagnostics and ui not allowing. Replaced the main comtrol again and ui control,ran defrost cycle passed"

Arrived on site to replace left rear foot. Replaced and tested. Unit is functioning properly. Job complete.

Arrived on site for dryer not starting . Found unit would just hum when pts button was pushed . Drum would not move. Found large wad of debris in blower wheel . Removed wad . Unit is performing normally. No lint build up . Job completed

Arrived onsite for previously diagnosed parts. Installed the right hinge on the door. The door will not fall open when you open it. The door is operating as designed and no water leaks detected during service.

"Arrived on site to inspect unit for error code f1e1 being thrown during a cycle. Upon arrival found model and serial incorrect, updated to correct info. Upon closer inspection customer stated he turned breaker off and cleaned float switch and unit began working hasnt has issues in a week. Placed unit into diagnostic mode and ran diagnostic cycle, unit ran fine and no error codes stored currently. Hard reset done by customer fixed known issue. No leaks present at this time. Job complete."

Arrived on site to inspect unit for not heating. Upon closer inspection found igniter not drawing correct amperage. Ordering igniter and will return. Rescheduled for 3/26/24. ; ordrng 1 279311 (Igniter)

"Arrived on site to install previously diagnosed parts. Replaced ice container, dispenser motor and impeller. Tested unit, unit is now running as designed, job complete."

Arrived on site to test unit for unit not washing dishes. Test unit found no codes no errors at all. Found hot water at sink took almost 5 minutes to get warm. That means dishwasher is not getting 120-140? water. Unit is spraying correctly and working correctly just not getting any hot water. Customer is going to get with Plummer again job complete.

Arrived on site to deliver previously ordered parts. The customer was not home during delivery. I spoke to the office and was advised to leave the part in a discrete location. I left the part on an outdoor furniture chair for the customer. See photo. Will have the office charge the card on file for the remaining owed balance. Call complete.

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new console,control box and heater. And tested the unit and found unit operating as designed job complete"

"Arrived on site for leaking water. Upon arrival, inspected unit and found a small drip even when machine is off in standby mode. Found a steady drip coming from rear of unit. Traced it back up to underside of cold water valve. Found supply hose to be about a half turn too loose. Secured connections and the drip is gone. Ran unit by running a normal cycle with deep fill. Unit filled and began washing with no leaks. Canceled cycle to test drain. All water drained correctly. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace faulty, third level tract holder, as well as tub nut (2). Replaced and tested. Unit is functioning properly. No leaks present at this time. Job complete."

"Arrived on site to test unit for not heating. Tested unit found F7E1 error code. Checked heater, heater ohmd at 11.5, replaced control board. Tested unit, all components engaging properly. Unit is running as designed, no leaks detected, job complete."

On arrival verified disposal mutter hums but moves freely. Replaced disposal. Verified no leaks after install. Also confirmed plug removal. Job complete.operational test is good.

"Arrived on site to test unit for not cooling in RC. Tested unit through diagnostic, all components engaged properly. Thermistors passed. Exposed evaporator coil, found ice built up on the drain pan and air channel to RC was filled with ice causing air not to travel down to RC. All signs point to an air leak in the FC. Inspected gasket, gasket is sealing properly. Found black metal separating from liner along FC door. Filled gap with silicone to prevent air leakage. Advised customer to let unit defrost for 24 hours before plugging it back in. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site for noise complaint. Checked fans normal operating sound from fan,no vibration noise removed compressor cover no obstruction or vibration diagnosed normal operating sound of new compressor."

"Arrived on site to inspect unit for long fill times. Upon closer inspection found valves opening correctly, and no build up restricting flow. Ran test cycle with no issues. Filled tub with deep fill to visualize how much water was coming into unit, about 1/3 of the way. Informed customer on expectation of how much water should enter the unit with it being a high energy efficiency unit. Job complete."

"Arrived on site to test unit for not advancing cycles. Tested unit found wash motor not engaging. Replaced wash motor assembly and tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site for oven not starting. Confirmed both oven go as if starting no relays heard then unit goes back to Home Screen. Found f6e0 error multiple times. Reset connection to display console. On reset unit is working. Recommend new console. ; ordrng 1 W11428578 (Console)

"Arrived on site to test unit for banging around. Inspected basket and found that it is defective 50% of holes not punched through. Will need to order basket to fix issue. Ordering basket, office to reschedule.; ordrng 1 W11513243 (Basket assembly)"

On arrival verified complaint of fluctuating temps . Current temp set at RC 39. Prod temp is 40. No frost build up in FC section. Unit has full frost pattern. Spoke to SW and determined to replace HV board and stealth UI. Recovered data logger. Job complete customer to monitor temp.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the control panel and assisted the customer in connecting to the WiFi through the Whirlpool app on their phone. Tested the unit and it is operating as designed. Job completed."

"Arrived on site for F20. Upon arrival,inspected unit and found error code F20 no water detected entering washer. Test supply and have good pressure. Found debris blocking cold water from entering valve. Cleared debris. Cleared error code. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for a repair that is not cooling. Upon arrival I found that the unit is leaking refrigerant.(see photos) I am ordering a ss 2hrs. And well have the office reschedule 6104; ordrng 1 W11578004 (EVAPORATOR) and 1 W11562215 (HEATER) and 1 W11580057 (COMPRESSOR) and 1 47grams(R600A) (47 grams (R600A)) and 1 W11616409 (Assembly, Evaporator Fan Wire (Includes Defrost Bi-Metal)) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 SS2hrs (Ss2hrs)"

Arrived on site for refrigerator freezing. Found moisture along diffuser. Replaced diffuser and main control. Upon further inspection found small gap in refrigerator seal. Attempted to heat gasket to make proper seal. Gap is caused by center mullion not being level with cabinet. Called tech line. Sent pictures. Sr# 7738715511. Will be sent for review. Call complete.

"Arrived on site for washer not spinning. Found f0e5, f7e6. Ran diagnostics and found unit does not spin. Gear case does not change to spin. Will need to replace gear case. Attempted to remove agitator but it just spins once force is applied even when cam is in spin position. Will need to order more parts for repair. Will need dremel cutting wheel tool. Advised office will call to schedule. ; ordrng 1 Extratime (Extra time) and 1 W10902814 (Agitator) and 1 W11385424 (Retainer) and 1 W10528947 (Hub)"

Gate 4040. 1713#. Arrived on site with new gasket. Removed and replaced gasket. Used heat gun to warp into place. Found ice maker gasket barely makes contact. Seems to be missing matching part to the door closure. Gc to make a part for this machine per customer. Contacted office. They will call customer to reschedule ; ordrng 1 WPW10287601 (Ice maker seal)

"Arrived on site for freezer not cooling. Only getting to about 60f. Started unit up and found no heat transfer coming off compressor. Recovered refrigerant. Copper tubing. Replaced compressor, filter dried. Used 97 psi to confirm no leaks in system. Vacuumed and recharged. Call complete."

"Arrived on so5 for refrigerator not cooling. Upon arrival confirmed Ed issue and found large defrost issue in fc. Tested unit and found 124.3 vac to heater but heater not turning on. Removed all ice from coil after replacing heater and found unit defrosting as designed, informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wash motor and tested the unit. Found the unit working an operating as designed with no leaks. Present during operation. Call complete.

Arrived onsite for a refrigerator not making ice. I found the ice box not cold enough. I tested the temp in the FC and it was at 27 degrees and in a defrost cycle. The sealed system turned on shortly after starting the temp test. I tested the icemaker in a harvest cycle after finding an E2 motor lost position error finding the motor not turning with 12V to it. I changed the icemaker and it went thru a harvest cycle. The unit is working as designed. Call complete.

"Arrived on site to test unit for not heating enough. Tested unit found unit not connected to wifi causing time to be off a few minutes every week. Advised customer to do that so unit can get software updates. Heated unit up to 350?, unit reached 385? and than leveled at 350?. Unit is running as designed, job complete."

Arrived on site to test unit for oven not getting hot. Test unit and found and bake element. Replaced bake element set unit and unit test good job complete.

Arrived on site to test unit for RC led module flickering. Needing RC module replaced. Scheduled for 3/26. ; ordrng 1 W11527432 (LED Module)

"Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. The customer advised the unit makes a thumping sound and that it has a little squeak noise that it makes intermittently through the cycle. Around the unit and the customer showed me it right away with a thumping sound was. Found, thumping sound was when the dryer idler pulley was hitting the ridge of the dryer basket. I did explain that that is a normal sound that they will hear during operation. I disassembled the unit and found the rollers and idler pulley hard to spin, potentially causing the squeaking sound. I replaced the rollers, belt, and idler pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for F1E1. Found bad control board replaced board test unit and unit test good job complete.

"Arrived on site for washer not agitating correctly. Upon arrival found no errors in diagnostics. Found coins wedged between agitator and tub causing friction during agitation cycle. Removed coins and tested unit, found no leaks and washer working as designed. Call complete"

Arrived onsite for unit 107 and found range tripping breaker during preheat consistently. No standing shorts. Proper voltage and proper installation. Used the PR method for drying out the elements using heat cycling until they are thoroughly dry to prevent ongoing breaker tripping with the higher sensitivity GFCi breakers required by code. Unit able to preheat and maintain at 500f bake without tripping the breaker.

"Arrived on site for unit not operating. Upon arrival, test unit and UI is dark and not responding. Test polarity at supply and is correct. Test voltage at control and there is voltage from supply to control Found harness connection FROM control to Ui is not secure. Secured connection. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"

On arrival verified complaint of unit pushing bottom out to far. Found unit is not installed correctly. Corrected installation of the unit. Unit is now level and correct. Ran opertional test and all checks good. Job complete. No leaks detected during service.

Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and found leak coming from motor asm. Replaced motor asm and tested unit. Found dishwasher working as designed with no leaks. Call complete

"Arrived on site to rep,ace ice door dispenser diagnosed on previous trip. Replaced ice dispenser, tested unit, unit is now c,owing in acceptable time. Checked seal around door to ensure no warm air was coming in anywhere besides shoot. Found magnet at top of FC door was slightly further back then RC, asked customer if she ever noticed ice or moisture build up at top of door, customer stated only from ice chute. Checked door multiple times to ensure seal and timing of shut. No leaks present at this time. Job complete."

Arrived onsite and found unit operating with no heat. Determined shorted hi voltage circuit. Replaced mag cap and diode. All checks good. Advised customer on repair

On arrival verified stopping mid cycle. Unit was ran before arrival and stopped. On checking error codes found ui has f2e1 unable to confirm if failure or user error. Replaced ui. Ran cycle and it wont start motor. Found main not sending voltage. Replaced main board and verified mod Ser transferred over. Ran cycle again and unit started up. Opertional test is good. If problem persists we will need to return with motor assy. Job complete

Arrived on site to inspect unit for not operating. Upon closer inspection found control panel unresponsive. Panel would occasionally beep with no display showing. Ordering console and will return W11603844. Office to reschedule. ; ordrng 1 W11603844 (Console)

"Arrived on site to inspect unit for leaking from bottom. Upon closer inspection found drain hose causing a syphining effect and spilling over exit drain at wall. Zip tied the drain hose securely, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat, but that it doesnt seem to heat as hot as her previous dryer. She advised that the cycles to finish but unless if shes running the unit on a high heat cycle, the unit sometimes does not fully dry her clothes on every load. I checked the dryer and didnt find the dryer, tumbling and heating. I took a temperature reading at the back exhaust of the dryer and found the temperature fluctuating between, 105 and 160?F. I did explain to the customer that the unit is working and operating as designed. I did advise the customer to get away from her Springsteel vent, which may be causing certain issues with dry performance. The unit is working and operating as design. Call complete."

Arrived on site to test unit for no heat. Test unit and heating element not coming on. Pulled unit out and found wires to TOD were disconnected. Secured connection to cavity fuse test unit and unit test good. Advised customer to use rinse aid to help with the drying cycle. Job complete.

Arrived on site and installed previously diagnosed power cord. Ran full diagnostics with no issues. No leaks detected. Unit is currently working as designed. Job complete. ; saved tckt

Arrived on site for icemaker not dispensing any ice. Found ice bin was sitting up higher and not making contact to auger shaft. Had difficulty removing bin. Dumped ice and inspected bin. Verified bin handle was not in sliding as it was off track. Reset with spring in place. Bin now site properly and auger turns. Cycled Icemaker and filled. Verified operation. Call complete.

"Arrived on site to inspect unit for leaking from underneath. Upon arrival customer stated water constantly comes in from side and then overfilling tub and leaking onto floor. Upon arrival unit was in fact full of water, drained unit, replaced valve. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site for broken lid latch. Upon arrival ran found strike has failed and a portion of strike is stuck in latch. Need to replace latch and strike. Replaced latch W11565030 and strike W11316914. Test unit and is operating as designed. Job complete

"Arrived on site to replace previously diagnosed RC door. Inspected door, found no defects. Installed door and heated up gasket to form to frame. Unit is now functioning as designed, job complete."

On arrival verified complaint of not washing. Ran diag and found wash motor not running. Checked voltage and wash pump is getting 120. Replaced wash motor assy. Reran diag test and unit is now running. Confirmed no leaks during service. Job complete

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived onsite and found unit with complaints of operating poor efficiency, multiple cycles. Inspected and determined crushed duct. Corrected duct and and advised customer on repairs. All checks good."

"Arrived on site for not heating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Began to preheat oven to 350. Monitored temperatures using thermocouple. Unit began to preheat but only reached 340 with thermocouple and 310 at control. Pulled unit from cabinet. Replaced temperature sensor and control. Test unit and unit is now operating as designed. Job complete."

Arrived onsite for door not closing correctly. On inspection the top door on the right side will lift a little when closing and the gap between the ui and the top door is larger on the right side. Installed a new hinge on the right side and it made it worse than it was. I called and talked with Eric at WP and he had the same suggestion that are senior techs had was to adjust the ui. Adjusted the ui and it help with the gap but not with door lifting as it is shutting. The unit is in the cabinet tight and take quite a bit of force to pull it out. Told customer that the frame could be out of square causing this issue. Customer is going to get with builder to see what can be done. Sr7738706192

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. I found the unit was sitting on an uneven surface, and the legs were not adjusted to account for the flooring. I ran the unit three diagnostics and found an F2 E1 (UI stuck key) and F7 E6 (open motor circuit) error codes. I checked underneath the washer and found debris that was causing the drive pull in to grind against the shield cover. I removed the obstructions and found all components working in operating as designed. I tested the unit several times in manual diagnostics, and in an auto test and found the unit working as designed. I went ahead and readjusted the feet on the washer as the unit was wobbling from side to side during the spin cycle. After readjusting the feet, I found the unit working and operating as designed. Call complete."

Arrived onsite and found unit operating with failed knob. Replaced the knob. All checks good. Advised customer on repair.