Service History 585

Near Buchanan Dam, TX 78609
James
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found damper door opening and closing properly. Thermistor not registering temperatures properly. Also found filter head not locking filter in correctly. Unit will need new diffuser and filter head to repair. ; ordrng 1 WPW10394053 (housing)
Near Austin, TX 78753
Eman J.
Job Details: 07/01/2020
RANGE WHIRLPOOL WFG505M0BS Arrived onsite for previous diagnosed parts. Replaced foot level. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2020
WASHER MAYTAG MHW8200FC0 "Arrived on site to install previous diagnosed parts. Gained access to sensor and expansion control. Removed sensor and expansion control and installed new. Performed diagnostics mode, no error codes. Ran automatic test mode with soap container out of unit. Found major suds buildup. All else tested good, no water leaks detected."
Near Austin, TX 78717
David Z
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose refrigerator leaking from dispenser. And dispenser and saw water leaking from the top of the door. Removed hinge cover and found that the water tube going into the door was not fully seated and caused it to leak. Fully inserted water line from door into the coupler and retested. Unit is no longer leaking and all is working as designed. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 07/01/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. Found no faults in memory. Tested for rinse aid dispensing and found rinse aid will dispense in diagnostics. Installed new control due to dispenser has been replaced and is functioning properly. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
David Z
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to follow up on icemaker not producing ice. Ran diagnostics on unit and checked icemaker. Found a couple of slivers of ice. Ran harvest test to remove ice, and unit finished harvest cycle. Ran error code test and still found E5 error for ice mold thermistor. Unplugged unit and power cycled. Retested after power cycle and verified unit is harvesting, filling, ice box fan running hard. Diagnostic test shows ice bin is not full. Unit should start producing ice when temps drop low enough now. If issue persists please have a UI on standby and contact tech line for sure on next visit, as well as ice maker. Call complete at this time as unit is testing Good on all tests and needs adequate time to cool down. Customer will follow up if unit still isn’t producing ice In the next 24 or so hours."
Near Georgetown, TX 78626
Al
Job Details: 07/01/2020
RANGE WHIRLPOOL WFE525S0HW1 Arrived to inspect range element concerns.Found the Issue are at the outlet L1//L2 200 L1/N 100 L2/N 100.Customer will contact an electrician for repairs.Job complete
Near Kyle, TX 78640
Richard
Job Details: 07/01/2020
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator with a fan noise. During installation of Evaporator fan and defrost sensor found that there was no frost pattern on evaporator and it was frozen just on top of Evaporator. Sealed system repair was done about a year ago. Check pressures and found that there was no reading meaning that there a sealed system leak somewhere in the refrigerator. Will need a sealed system repair. 3 hrs for repair. Sealed system tech needed for repair. Need authorization for repair. ; ordrng 1 5851JA2008W (DRYER ) and 1 ACCESSVALVE (ACCESS VALVE ) and 1 ADL73341301 (EVAPORATOR ) and 1 ADL73341402 (EVAPORATOR ) and 1 AJU34510510 (3WAY VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMTECHNEEDEDFORREPAIR (SEALED SYSTEM TECH NEEDED ) and 1 TCA35271201 (COMPRESSOR )
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge for leaking, upon inspection found the deli drawer full of water and ice, cleared ice and checked from both sides for a clear drain pipe, no problems found.complete"
Near Round Rock, TX 78665
Lou
Job Details: 07/01/2020
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to inspect dryer burning smell. Upon further inspection, the customer advised they smelled something burning while using the dryer. I attempted to turn the unit on and it powered up, but would not start when pressing the start button. I removed the top panel and lifted up on t(e belt and could feel that it wasn’t attached to the tension pulley. I disassembled the unit and found the tension pulley wheel had melted off the rod. I am ordering the tension pulley, No lint observed during service, unit left unplugged for safety.; ordrng 1 DC93-00634A (TENSION PULLEY)"
Near Seguin, TX 78155
Noah D
Job Details: 07/01/2020
RANGE MAYTAG mer8700ds1 "Arrived on site to inspect oven for not heating, upon inspection found the element broken and not heating, corrosion caused burnout. Replaced element and tested Job complete"
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/01/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for washer lid locked. Bad main control was found on prior visit. Replaced main control and tested unit. Washer is working as designed. Call complete.
Near Marion, TX 78124
Noah D
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for problems with lights and UI, upon inspection found the harness for deli drawer misaligned and after replacing control the door switches were recognized, but the UI board was not turning on...even with new dispenser UI, must order UI board and valve due to clumping ice in icemaker. Office to reschedule ; ordrng 1 AUTHO (AUTHO) and 1 W11129435 (VALVE) and 1 WPW10677119 (UI )"
Near Liberty Hill, TX 78642
James
Job Details: 07/01/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and installed new console. Tested operation and found unit working properly. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not not filling . Found inlet valve had failed, replaced valve . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Luis
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling compliant. Pierced low side pressure reading good,found at times ui unresponsive,leds powering on and off same with deli control with any movement of unit. Removed cover to Mia control,found damaged yellow p4 wire connector. Called tech support ran video chat with Andy
Near Austin, TX 78758
Luis
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for cooling compliant. Replaced drier vacuumed system down added refrigerant powered unit on diagnosed a defective compressor ordering a new compressor; ordrng 1 WPW10507886 (COMPRESSOR), used 1 W10913906 (VALVE), and 1 WPW10143759 (DRIER UV) from stock"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave with no power. Performed diagnostics and tested voltage to microwave. Found 120 volts with correct polarity. Tested 20 amp fuse and found opened. Checked door switches and found primary switch in opened position (NC). Removed switch assembly and installed new (interlock). Replaced fuse and tested microwave operation. All tested good.
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2020
REFRIGERATOR GE ZISS42NCASS "Arrived on site for customer complaint of noise issue, I could not find any abnormal noises, unit tested good.
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to inspect dishwasher not cleaning.Ran diagnostics test mode and unit tested as designed. There was a plastic piece of debris blocking the door from closing.I removed it and unit tested as designed on a normal wash.Customer was also unsure on how to lift and lower the middle adjustable rack.Unit works properly.All water lines were dry at the time of service.Job complete
Near Austin, TX 78704
Wesley
Job Details: 07/01/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and found unit cutoff blown replaced using cutoff kit. Unit is operating as designed. Heating and cutting off.
Near Austin, TX 78759
David Z
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose light out in freezer. Found module producing no light. Replaced module. Retested and unit is now lit up as normal. Call complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace condenser for refrigerator. Replaced condenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Eman J.
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not dispensing ice. Tested system. Found frost build up inside freezer door ice bin and motor. Ordering door LW11026425; ordrng 1 LW11026425 (dor-fip)
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived n site to install previous part. Removed failed door and installed new. Tested door operation. All tested good, no water leaks detected.
Near Austin, TX 78746
Luis
Job Details: 07/01/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for a defective fan motor. Replaced fresh food evaporator fan motor,powered unit on fan powered on checked air flow through tower good.
Near Kyle, TX 78640
Richard
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice bin broken. Installed new ice bin and tested good. Complete
Near Belton, TX 76513
Jonathan M
Job Details: 07/01/2020
ICE MACHINE GE ZDIS150WSSD "Arrived on site for icemaker that is not making ice. Inspected unit and work area. Unit was completely dead when I walked in so I unplugged it and power reset it. Found external drain pump kicking on for about 10 seconds and then no power through the rest of the unit. Removed top cover and found light not coming on. Checked powerlines and found power going to the external drain pump and unit plugged into the external drain pump. Unplugged unit from the external drain pump and plugged unit into the wall. Unit began to light up and work as designed. Looked through parts breakdown and found the external drain pump not part of the original machine.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/01/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to diagnose a range that burner temps are too low. Tested all parts and components and found no failures to unit at this time and prior conversion was done properly. No repairs can be done to correct this issue as stoves that have been converted to propane will have approximately 30% lower heat levels then natural gas stoves.
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2020
DISHWASHER GE PDT715SYN2FS "Arrived on site for customer complaint of dishwasher no working, found unit would not drain, found the problem was with the garbage disposal plug, and not the dishwasher. I removed the plug, unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2020
COOKTOP THERMADOR PCG366G "Arrived on site to inspect and install parts on unit, upon install we found the left two burners did not ignite, spoke with Techline Sr #740am30thMark instructed to order solinoids and new control . Office to reschedule ; ordrng 1 00619016 (CONTORL) and 2 423093 (SOLINOID)s"
Near Georgetown, TX 78628
Lou
Job Details: 07/01/2020
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ice grid cutter wires being broken and failing, I removed and replaced the grid cutter and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Cliff
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to diagnose a refrigerator that is making different noises after repair. Found homeowner hearing refrigerant moving through system. Advised homeowner noises are normal and won’t cause any failure to unit. No leaks were found at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found broken power wire in icebox assembly. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Austin, TX 78737
Kevin
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced dispenser motor diagnosed on previous visit, after replacement fridge is now operating normally, job complete"
Near Luling, TX 78648
Robert
Job Details: 07/01/2020
RANGE BOSCH HDIP056U/01 Arrived on job to replace harness and module. Found the cause of the continuing spark was caused by too small of flame. Adjusted flame to proper setting and spark stoped.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of rust on door, found rust on freezer door and left side door. Called techline, they want us to order a sealer kit. Ordering sealer kitSR# 7728214899; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WS-sbghsk (SEALANT KIT)"
Near Austin, TX 78748
Luis
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for ice build up. Customer defrosted unit diagnosed unit not entering defrost. Replaced main control and harness assembly,powered unit on ran diagnostics all test passed.
Near Bastrop, TX 78602
Andy
Job Details: 07/01/2020
DRYER MAYTAG MED8630HW0 Arrived on site for dryer loud noise. Tested and inspected unit and found loose screw on bottom of unit rattling as well as roller issue. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Mart, TX 76664
Jonathan M
Job Details: 07/01/2020
REFRIGERATOR MAYTAG MSD2542VEB00 Arrived on site for refrigerator that’s still not cooling properly. Inspected unit and work area. Found temperature is around 80° in the fridge and freezer. Customer advised that the last repair worked for a couple days but it went right back to where it was. Spoke to CS and was advised that the issue was probably with the thermostat. Replaced thermostat and tested unit. Unit began to cool. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker and found unit cycled. Monitored ice maker cycle. All tested good, no water leaks detected.
Near Austin, TX 78750
David S
Job Details: 07/01/2020
WASHER WHIRLPOOL MVWB765FC2 "Arrived on site for washer making a noise. I inspected the unit and work area. I ran the unit through a calibration cycle. I than ran it through a validation cycle. The unit operated as designed. I gained access o the gear case and verified proper installation of the gear case, slider, clutch, rotor and stator. I ran the unit through a high speed spin, no noise was heard unit spun as designed. I ran a fast and slow agitation with and without water and heard no noise, it operated as designed. I ran another validation cycle. Unit is operating as designed. No water leaks detected. Customer verified with me that the sound is gone. Job complete."
Near Austin, TX 78756
Wesley
Job Details: 07/01/2020
OVEN KITCHENAID KEBS107SSS03 Arrived onsite and found unit operating with failed control.Replaced control. Unit is now operating as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/01/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for customer complaint of unit not responding and no sound on timer, found faulty UI console, ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (CONSOLE)"
Near Austin, TX 78738
Richard
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived onsite for the refrigerator door gasket torn. Upon inspection found that both door gaskets were torn. Replaced both door gaskets and applied heat to form gasket to refrigerator. Both gaskets are sealing fine. Complete.
Near , TX 78132
Noah D
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH53521HB4 "Arrived on site to inspect microwave for not illuminating, checked control board and found a issue, replaced control board and tested. Light returned. Complete"
Near Austin, TX 78735
Leonardo
Job Details: 07/01/2020
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site to replace part that customer had from jenn air. Replaced part test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for console no responding, checked for errors and could not find any, replaced consoles and retested. No problems found. Complete"
Near Austin, TX 78759
David Z
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site to diagnose refrigerator with no cooling in either Compartment. Performed diagnosis and checked Evap first. Found no frost pattern on EVAP, and found it making almost a dripping water sound. Moved unit out to check compressor and found an oil like Freon all over the compressor and floor. Unit is leaking from the compressor area and needs a sealed system job to resolve. Ordering compressor, dryer, valve, Evap if needed, and lokring kit. Office to schedule with sealed system tech.; ordrng 1 LOKRING (LOKRING KIT NEEDED) and 1 RESEARCHCOMPRESSOR (RESEARCH PROPER COMPRESSOR PLEASE) and 1 RESEARCHEVAPORATOR (RESEARCH EVAP. NEED PROPER EVAP) and 1 W10913906 (coupler) and 1 wpw10143759 (dryer)"
Near Austin, TX 78729
David Z
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed parts to resolve light out in FC. Replaced module. Retested and lights are all now working as designed. Tested damper and could not verify noise to require replacement. Can hear the gears moving in the unit due to the location being almost echo like, but it is working as designed. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXY00 "Arrived on site to install previously diagnosed and ordered parts. Due to ice maker fill tube and ice maker failures, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace filter and door. Replaced both parts test unit and unit heating correctly job compete.
Near Georgetown, TX 78633
Lou
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WOC54EC7HW03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit control failing and console display time jumping, I removed and replaced the main control & console and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78753
Eman J.
Job Details: 07/01/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for microwave not turning on. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on cleaning cycle and needs to be performed once a month."
Near Burnet, TX 78611
James
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found freezer at 16 degrees and fresh food at 40 degrees. Found unit cycling both evaporators properly in test 40. Called tech line and spoke to Rick #7728211443. Unable to determine cause of failure and recommended monitoring unit operation.
Near Austin, TX 78744
Luis
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 "Arrived on site for ice issues. Removed bin ice in bin,adjusted icemaker arm,adjusted gasket between liner and damper control. Ran diagnostics changed defrost setting to basic 8hr defrost cycle. Changed temp setting g in freezer."
Near Austin, TX 78733
Leonardo
Job Details: 07/01/2020
DISHWASHER BOSCH SHXN8U55UC06 Arrived on site to test unit for unit leaking. Found unit leaking from pump. Ordering new clamps will need 2 hours ; ordrng 4 00172272 (HOSE CLAMPS)s and 1 2HOURS (2 HOURS)
Near Austin, TX 78723
Wesley
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite and found wiring disconnected slightly from switch assembly. Reinserted and restored washer function. All checks good.
Near Rogers, TX 76569
Jonathan M
Job Details: 07/01/2020
FREEZER KITCHENAID KRFF507ESS00 Arrived on site for refrigerator that had a warped seal. Inspected unit and work area. Found gasket warped around the top edge. Replaced gasket and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78757
Cliff
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to diagnose a refrigerator that is not cooling properly and not dispensing water consistently. Tested unit and found unit not cycling defrost consistently causing no cool conditions. User interface and main control will both need to be replaced to complete repairs.; ordrng 1 CLONLY (CL ONLY) and 1 W11340158 (UI)
Near Temple, TX 76502
Jonathan M
Job Details: 07/01/2020
WASHER WHIRLPOOL WTW4815EW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and drink up and tested unit in an auto test and manual test. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 07/01/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site ,replaced both hinges . Door closing properly . No gas leaks detected at time of service. Job complete ."
Near Austin, TX 78735
Luis
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Tested dispenser while depressing paddle,fan powering off,found broken wire at door hinge. Diagnosed unit will need a new black stainless freezer door.
Near Austin, TX 78735
Kevin
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site and inspected refrigerator and found freezer temp is 27 degrees, took picture of freezer and fresh food evap patterns. Spoke with LM and he recommended video call with techline. They recommended replacing sealed system. LM will decide on next visit ultimate decision on repair. 7728211124; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)"
Near Austin, TX 78749
Kevin
Job Details: 07/01/2020
REFRIGERATOR FRIGIDAIRE frs6lr5em6 "Arrived on site to replace microswitches recommended by Frigidaire tech assist on previous visit. Found right mounting screw for dispenser face is stripped. Send pictures to KB/AHS, spoke with MS freezer door would be needed to ensure repair. Will turn over to AHS for decision. May also need all dispenser parts to rebuild door 241534551; ordrng 1 241534551 (DOOR )"
Near Austin, TX 78736
Luis
Job Details: 07/01/2020
REFRIGERATOR GE GNE25JSKCFSS Arrived on site for ice build up in freezer. Diagnosed unit not entering defrost heater ohmed good ordering defrost thermo and main control. ordrng 1 WR50X10069 (THERMO) and 1 WR55X26586 (MAIN CONTROL)
Near Manor, TX 78653
Eman J.
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave not working. Tested system. Found switches faulty and control electric faulty. Ordering switches interlock upper W11433682 and switches interlock lower W11433683 and control electric W11342846; ordrng 1 W11342846 (CONTROL ELECTRIC ) and 1 W11433682 (INTERLOCK UPPER) and 1 W11433683 (INTERLOCK LOWER )
Near Lockhart, TX 78644
Robert
Job Details: 07/01/2020
RANGE GE C2S900P4M1W2 Arrived on job for complaints of oven shutting off before reaching temperature. Ran diagnostics and found cooling fan not working. Will need fan to complete repairs. ; ordrng 1 WB26X32571 (FAN)
Near Austin, TX 78717
David Z
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site to install previously diagnosed parts to resolve microwave that had no power post repair. Checked wall outlet and found outlet only had 90-100 volts and not 120. Ran extension cord to another outlet and unit powered on fine. Advised customer to contact an electrician to replace the microwave outlet and they should be good to go. All is working as designed. Call complete.
Near Austin, TX 78744
Kevin
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced user interface recommended by tech line on previous visit Customer will monitor refrigerator and report any further issues to KitchenAid, Job complete"
Near Lakeway, TX 78734
Richard
Job Details: 07/01/2020
RANGE WHIRLPOOL KCGC506JSS
Near Killeen, TX 76549
Tyler
Job Details: 06/30/2020
WASHER LG WT1101CW arrived on site for washer that was not draining rinsing or spinning. Upon further inspection found that the drain pump was not receiving 120 V as it should it was only receiving between 73 and 77 V. Couldn’t find part number for drain pump. ; ordrng 1 UNKNOWN (DRAIN PUMP)
Near Austin, TX 78748
Kevin
Job Details: 06/30/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found blower wheel is broken, will need blower wheel, shroud, and motor to correct issue.; ordrng 1 W11234001 (MOTOR ) and 1 W11327190 (WHEEL) and 1 WPW10211911 (housing)"
Near Austin, TX 78703
Wesley
Job Details: 06/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for concerns with cleaning efficiency. Tested unit and found all operating as designed. Advised customer on design and best use practices.
Near Austin, TX 78759
Kayman
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for DW not drying. I ran a diagnostics cycle and the units motor is good and strong I advanced through the cycles until the heater engaged. The heater is pulling 8 amps when engaged which is within factory standard. I advised customer on rinse aid usage and how it helps with water droplets forming after cycle is complete. No more work needed at this time. Job complete
Near Austin, TX 78746
Kevin
Job Details: 06/30/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site and inspected vent hood and found fan blade is not secure, after correcting confirmed airflow is correct. No further repair is needed at this time, job complete"
Near Spring Branch, TX 78070
Noah D
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for squeaking, upon inspection and testing I was not able to replicate sound, I instructed customer to take a video of washer due to needing to return on her dryer and send it in so we can pre I’d with more clarity. Office to reschedule ;"
Near Austin, TX 78723
Scott
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrive on site for evap fan and condenser fan not working Also no lights are coming on in freezer, top light in fresh is out as well . Replaced UI and checked all harness connections . Called tech Sr 7728196663. Only getting partial voltage to switch . Recommended changing switch then main control . If neither fix issue maybe a wiring harness issue . No water leaks detected at time of service. Need parts resecasb .; ordrng 1 FREEZERLIGHTSWITCH and 3 LEDLIGHTASSEMBLYFORFREEZERs and 1 MAINCONTROL! and 1 PARTSRESEARCH"
Near Leander, TX 78641
Lou
Job Details: 06/30/2020
RANGE JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop back middle burner constantly igniting. Upon further inspection, I tested all burners and all operated as designed. I retested the back middle burner and it began to arc while there was a flame, but the flame wasn’t constant as it began to sputter. I removed the orifices and checked to make sure they were the correct LP orifices and they were. While the burner was lit, I could see the ignitor searching for a flame when the flame would sputter. I am ordering a burner head and LP conversion kit. No gas leaks detected during service.; ordrng 1 W11319673 (burnr-head) and 1 W11428599 (CONVERSION KIT)"
Near Austin, TX 78701
Eman J.
Job Details: 06/30/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for dryer making loud noise. Tested system. Found that the motor drive, and wheel were faulty. Replaced motor drive and wheel. Tested system. Everything works as designed. Job complete."
Near Taylor, TX 76574
Andy
Job Details: 06/30/2020
DRYER WHIRLPOOL NED4655EW1 Called when in route and made customer aware of service fee. Customer stated she has extended warranty. Contacted office and was instructed customer will need to contact her warranty company. Called customer back and informed her of this. No repairs are to be done at this time.
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site for refrigerator having scratch on left RC door. Inspected unit and damages. Found to repair will need to replace complete door assembly. Contacted claims department and found door will be cover under 30 day cosmetic warrantyOffice to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11436980 (LEFT RC STAINLESS DOOR)
Near Austin, TX 78704
Wesley
Job Details: 06/30/2020
DRYER WHIRLPOOL WED7500VW1 Arrived onsite and found unit not latching properly found switch is good but frontal alignment is off. Only problem is that unit is now closing and activating door switch properly. After reviewing available parts ordering door handle kit to repair.; ordrng 1 WP8182574 (handle)
Near Marble Falls, TX 78654
James
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. Found oil leaking from gear case and cam nut has come off damaging drive pulley. Installed new gear case and cam kit. Tested operation and found unit working properly. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 06/30/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer that is leaking. Inspected unit and work area. Customer advised that last week his unit completely turned off and would not come back on. Customer plugged in unit and the drain pump immediately started but no display. I removed the pressure hose and the drain pump still was being run. Tested voltage going to console and found improper voltage. Advise customer that before we could get to the training issue, we would need to address the power issue. After power issue is resolved, will create new quote for any additional parts and or labor including the control replacement. Customer agreed to repair. .; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)"
Near Austin, TX 78759
Kayman
Job Details: 06/30/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for dishwasher not turning on or no operation. Upon inspection I accessed the bottom panel and checked for voltage. There was no voltage present at the junction box or power chord. Since the outlet was located behind the unit I had to pull the unit out to test the outlet. The outlet wasn’t secured to the dry wall so I pulled it out and tested the main wire and got no voltage indicating a issue with the electrical or a breaker switch. No work can be done until that issue is resolved. Job complete.
Near Austin, TX 78749
Kevin
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL KRSC503EBS01 0665 arrived on site and inspected refrigerator and found ice dispenser switch is shorting and causing water to be dispensed.
Near Austin, TX 78717
Kayman
Job Details: 06/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven jumping temps. Upon inspection I found the oven cycling through options without even touching it. In attempt to remedy this issue I replaced the control but it did not fix the issue. I pushed the control lock setting and the display locked up and will not let me unlock (stuck in lock) will need a new console. The console did not make it onto my parts pick up so I am re ordering the Console (W11296171).; ordrng 1 W11296171 (console)
Near Round Rock, TX 78665
Al
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived to inspect freezer light and top 4 ff section light not working.Called Whirlpool Tech line but was on hold for 20 minutes with no response.I was able to change the light with no issues.Returned the 2/2 lightsReassembled and unit lighting issues are solver.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Manor, TX 78653
Scott
Job Details: 06/30/2020
RANGE WHIRLPOOL WFE535S0JV0 "Arrived on site ,replaced draw panel . No other issues found with range . Job complete ."
Near Round Rock, TX 78665
Al
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect water dispenser issues.Confirmed the complaint and removed the filter and used a bypass to see if the filter was the issue.Dispensed water and unit dispensed at a faster pace than before.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 06/30/2020
ICE MACHINE WHIRLPOOL KUIC15NLTS0 Arrived on site and tested operation. Found unit hanging slabs of ice on cutting grid. Found cutting grid has failed. Installed new cutting grid and found unit tests good.
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/30/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything passed. Ran tests 51 and calibration and 52 and both passed noise customers hearing is during the agitation cycle. Noise is normal and is related to torque on the washplate during operation SR#7728194444"
Near Kyle, TX 78640
Robert
Job Details: 06/30/2020
DRYER ROPER RED4516FW0 Arrived on job for complaints of noise. Found left support wheel cause of noise. Replaced support from repair kit.
Near Leander, TX 78641
David S
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KFXL25RYMS2 "Arrived on site for fridge leaking during defrost cycle. I inspected the unit and work area. I found the bottom of the freezer full of ice and the evap tray full of ice. I gained access to the drain tube and found the Uber grommet inched shut. I steamed out the drain hole and replaced the drain tube siliconing it to the cabinet of the fridge. I gained access to the freezer bottom and removed the ice block from the freezer. I had the unit in a defrost cycle and could see the evaporator draining properly now. Now water leaks detected. Job complete."
Near Austin, TX 78750
David S
Job Details: 06/30/2020
COOKTOP KITCHENAID KICU509XSS Arrived on site for cooktop showing error code F47. I inspected the unit and work area. I found a fuse had blow in the cooktop. Outs the customer for replacing the module. I replaced the cooktop module and tested the unit. All heating elements come on and work as designed.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/30/2020
DRYER WHIRLPOOL RED4516FW0 "Arrived on site to inspect dryer not drying upon inspection found the vent collapsed and insulation in vent tube. Will need to contact professional to fix venting, dryer worked to specs. Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 06/30/2020
ICE MACHINE WHIRLPOOL GI1500XHB3 Arrived on site and tested operation. Found water not circulating over evaporator plate. Unit fills with water and evaporator has frost pattern. Unit has failed recirculating pump. Installed new pump and tested operation. Unit tests good. Job complete
Near Waco, TX 76705
Jonathan M
Job Details: 06/30/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that is frosting up underneath. Inspected unit and work area. Found gasket seal warped underneath the freezer section. Replaced gasket and used a heat gun to form gasket. Unit is working as designed. Call complete.