Service History 584

Near Austin, TX 78757
Eman J.
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator turning off. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78703
Robert
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived on job for complaints of washer shaking. Ran diagnostics and found no codes ran calibration but support weak. ; ordrng 1 W10780048 (suspension)
Near New Braunfels, TX 78130
Richard
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected. Complete
Near Lago Vista, TX 78645
Lou
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button to engage the drain pump and could hear the pump on but water was not being drained out. I found the check valve on the hose was sticking closed. I attempted to clear the hose without success. I attempted to remove the unit form the cabinets and found that the unit would not move forward due to being stuck on the tile at the leveling feet. When I would pull, the left side cabinet appeared to be trying to come out with the unit. I advised the customer of my findings and recommended they have someone adjust the tile in order to get the unit out without damaging the cabinets. Customer advised they would call once they made the adjustments. Job completed. Will need both drain hoses to complete repair."
Near Austin, TX 78702
Eman J.
Job Details: 07/02/2020
OVEN JENN-AIR JGS8750BDW Arrived onsite to install previous diagnosed parts. Replaced switch lite. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting properly, found faulty burner head and cap, I replaced burner head and cap, unit tested good."
Near Lampasas, TX 76550
Tyler
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for a refrigerator that was not making ice and was freezing certain things in the fresh food section as well as having water dispenser issues. Upon further inspection I found that the UI within the dispenser section of the freezer door was having some problems and was constantly resetting itself to the point that they weren’t able to permanently set the proper measured feel that they wanted as for the icemaker related issues I did end up calling war pool tech line Sr# 7728226394 And found that the UI board was also the culprit as to why the ice maker would not work properly. According to tech line the dispenser UI is what controls that water dispenser as well as the icemaker in the door we will need to order W11442053 dispenser ui. A I gave the customers tips on how to properly please things in the fresh fruit section so it’s not blocking airflow and causing everything on the top shelf to freeze over we will just need to call and co
Near Austin, TX 78737
Jacob
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite to replace parts ordered by previous tech. Replaced freezer door. Tested unit. No issues at this time. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 07/02/2020
RANGE JENN-AIR JES1750FS1 Arrived on site to replace convection fan and found wrong part. Ordering new convection fan W11414552 office to reschedule. ; ordrng 1 W11414552 (CONVECTION FAN )
Near Kyle, TX 78640
Brandon
Job Details: 07/02/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for ice maker leaking and not making ice, found broken ice maker, I replaced ice maker, unit tested good."
Near Manor, TX 78653
Cliff
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to diagnose a refrigerator that is tripping the breaker at random intervals. All parts and components are functioning at this time indicating no failure with unit. Advised homeowner that due to ungrounded parts in the unit GFCI or AFCI circuits may trip randomly causing a loss of power to unit. Also advised that the manufacturer does not recommend appliances are hooked up to these type circuits due to this issue. No leaks were found at time of service.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect unit still frosted inside the ice contained in the door.Customer advised I was supposed to replace the single valve in the back of the unit.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near San Marcos, TX 78666
Richard
Job Details: 07/02/2020
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise when running. During testing found that the cooling fan motor was causing the noise. Replaced both upper and lower blower fans and oven tested fine. Complete
Near Troy, TX 76579
Jonathan M
Job Details: 07/02/2020
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
Near Leander, TX 78641
David Z
Job Details: 07/02/2020
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site to install previously diagnosed parts to resolve upper Glen not heating or broiling. Replaced control and upper cooling fan and wired in new fan. Retested unit. Verified upper and lower ovens are working as designed. Call complete.
Near Austin, TX 78724
Scott
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for grinding noise. Ran diagnostics . Unit completed cycle , but unit didn’t speed up normally in spin cycle . Ran motor test manually motor only getting up to half speed . Found oil dripping from gearcase and on motor as well. Will need gear case ,belt ,motor . Please call to set return . ; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
Near The Hills, TX 78738
Brandon
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of u it leaking, found leak coming from front right corner due to unit not being leveled and leaning forward on the right side, I leveled unit, everything tested good."
Near Leander, TX 78641
David S
Job Details: 07/02/2020
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for vent hood screws sticking out of the cabinet. I inspected the unit and work area. I found the screws where placed in the wrong holes for both sides, and sticking out into the cabinet shelf. See sd quick pic. This is an install error and the home builder/installer will have to come out a fix. According to the installation instructions the mounting screws go on the outside edge holes not the inner holes. I spoke with the customer about having the home builder/installer come back out and fix the installation. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the entry voltage wires wired incorrectly, repaired wires and checked for functions, all functions returned. Job complete"
Near Austin, TX 78758
Eman J.
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not working. Tested system. Dishwasher ran as normal in diagnostics. Tested system out of diagnostics. Everything works as designed. No water leaks at time of service. Job complete.
Near Austin, TX 78730
Wesley
Job Details: 07/02/2020
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived onsite and found unit UI unresponsive. Replaced UI and control. All UI lights showed up briefly and then went blank with same unresponsiveness. Called techline to report symptoms #7728226015 was advised by Robert to replace both controls and harness together. Office to reschedule. ; ordrng 1 2HOURS and 1 MAINWIRINGHARNESS (THAT SUPPLIES CONTROLS) and 1 W11034363 (CONTROL) and 1 W11325205 (UI)
Near Leander, TX 78641
David Z
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to install previously diagnosed parts to resolve door not closing issue. Replaced inner door panel and both hinges and retested. Door is now closing firmly, and customer confirm as well. All is working as designed. Call complete."
Near Killeen, TX 76543
Tyler
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived site to install pump/motor & sensor. Thoroughly tested unit and there were no leaks before during or after repairs. Unit is functioning as designed
Near Austin, TX 78724
Scott
Job Details: 07/02/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site ,replaced left front dual burner . Checked all burners ,all checked normal . Job complete ."
Near Elgin, TX 78621
Andy
Job Details: 07/02/2020
DISHWASHER GE GDP665SYN0FS Arrived on site to install previously diagnosed heating element and sensors. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78735
Luis
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Covered under manufacture sealed system warranty Arrived on site for no cool. Pierced low side pressure reading -15 found traces of uv on heat exchanger tubing,insulation and foam cover,called tech support ran video chat per tech support adjusted cap tube found cap tube had broken
Near Austin, TX 78745
Robert
Job Details: 07/02/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on job for complaints of no power. No power replaced fuse and test.Found the filter board damaged. Will need to replace filter to complete. ; ordrng 1 WPW10531156 (filter)
Near Austin, TX 78721
Eman J.
Job Details: 07/02/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite to install previous diagnosed parts. Replaced outter tub. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Taylor, TX 76574
Andy
Job Details: 07/02/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site to install previously diagnosed thermistor and damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near New Braunfels, TX 78130
Richard
Job Details: 07/02/2020
DISHWASHER JENN-AIR JDB8700AWP2 Arrived onsite for the dishwasher door not opening. During testing found that the kick plate was installed backwards. Reinstalled kick plate and dishwasher door opened up fine. Complete
Near Lago Vista, TX 78645
Lou
Job Details: 07/02/2020
ICE MACHINE KITCHENAID KUIC15PRTS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. When testing the recirculating pump, it began to make a loud noise and was not pumping water to the evaporator. I removed and replaced the recirculating pump kit and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer making squeaky noise during spin cycle. Upon inspection and putting unit into diagnostics I found the gear-case making a rubbing noise and during high spin it makes a high whistle sound indicating a bad gearcase. The gear case I had with me is damaged in box so I will need to re order and RS for gear case replacement. Ordering gear case (W11255272) ; ordrng 1 W11255272 (gearcase)
Near Belton, TX 76513
Jonathan M
Job Details: 07/01/2020
REFRIGERATOR ELECTROLUX E32AF75JPS0 Arrived on site for icemaker that’s only making three cubes of ice per harvest. Inspected unit and work area. Ran the unit through a harvest and found very little water coming from the drain tube. Found ice blockage at the fill tube and chiseled it out. Tested the unit again in the unit filled with water. Unit is working as designed. Call complete.
Near Waco, TX 76710
Jonathan M
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Wrapped on site for refrigerator that frosted up the freezer. Inspected unit and work area. Found minimal frost in the freezer that appeared to be old. Customer advised that the frost happened one time and that ever since then it has been slowly going away. He wanted to make sure that there wasn’t anything else wrong with it. Inspected gaskets and all seals were good. Advised customer to make sure nothing gets in between the gaskets and the frame due to frost build up. Unit is working as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 07/01/2020
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of unit having uneven and weak flames, adjusted the burner valves, and reversed the plunger inside regulator, unit tested good."
Near Georgetown, TX 78628
Lou
Job Details: 07/01/2020
DRYER WHIRLPOOL WED4850BW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I never saw the element illuminating in the back left vent area. I removed the back panel and removed the element and found the middle plate blackened and badly warped. Customer had an element they had purchased from previous repair. I removed and replaced the element and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78749
Luis
Job Details: 07/01/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for no cool. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Bastrop, TX 78602
Scott
Job Details: 07/01/2020
REFRIGERATOR/TOP GE DFE28JSKLSS "Arrived on site for no ice . Ice maker wouldn’t harvest . Replaced maker ran harvest , all checked normal . No water leaks detected at time of service . Job complete ."
Near Bartlett, TX 76511
Tyler
Job Details: 07/01/2020
RANGE KITCHENAID KDRU763VSS03 "Arrived on site for range with locked door and blower fan error codes. Upon further inspection I found that the door latch, blower fan, as well as the main control were all broken. Fan motor was receiving full voltage but wasn’t spinning nearly fast enough. Door latch was being turned on and off constantly causing it to burn out. The lock burnout was caused because main control went sensing door latch moving at all. Tested unit after replacing all 3 parts. Unit is working as designed. Call complete"
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL RMC305PVS01
Near Buda, TX 78610
Robert
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on job to replace control and relay. Found the compressor running but no frost pattern. Both fans running. ; ordrng 1 TJ90SF8404 (TUBE) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor)
Near Austin, TX 78750
David S
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for fridge leaking. I inspected the unit and work area. I tested the thermistors, both evap fans, and defrost heater. All activated and passed. I gained access to the drain tube and found it was blocked. I removed the restriction, and reinstalled the drain tube and used silicone to seal it to the fridge cavity. I found fridge I. Adaptive defrost, I changed it to a basic defrost. U it is operating as designed. No water leaks detected. Job complete."
Near Austin, TX 78741
Kevin
Job Details: 07/01/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found no leaking, centered basket inside washer cabinet to prevent possible splashing while filling. Sent multiple videos to MS of washer not leaking. Job complete"
Near Round Rock, TX 78665
Lou
Job Details: 07/01/2020
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site to inspect microwave not heating and making a loud noise. I tested the unit with a cup of water and when I turned it on, I could hear the loud humming noise. I removed and replaced the mag/cap/diode and retested and the unit is operating as designed. Reassembled the unit and put it back on the wall and retested. Unit continues to operate as designed. Job completed."
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived to inspect dishwasher sump and motor not working properly.Confirmed the complaint and found unit fills and drains, just doesn’t wash..Ordering sump and motor, ; ordrng 1 WPW10605057 (PUMP AND MOTOR )"
Near Austin, TX 78703
Wesley
Job Details: 07/01/2020
WINE COOLER WHIRLPOOL kuwl204epa Arrived onsite and dropped off wrap and handle per instructions.
Near Jarrell, TX 76537
Tyler
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Upon arrival unit had cooling turned off. After turning on unit and checking all hardware I found that the Evaporator coil’s were not frosting over evenly after running for 20 minutes and after that 20 minute The compressor was almost hot enough to cook an egg on. Unit has a sealed system problem and will need a new compressor evaporator access valve and dye dryer. Office to reschedule return visit (2hrs as tech); ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Buda, TX 78610
Robert
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of freezing temperature in refrigerator. Found the thermistor out of range replace thermistor in refrigerator. No leaks detected at time of service
Near Waco, TX 76710
Jonathan M
Job Details: 07/01/2020
FREEZER FRIGIDAIRE FFFU20F2VW0 Arrived on site for freezer that is not cooling all the way. Inspected unit and work area. Took temperatures and found temperature is at -3° F. Unit is working as designed. Call complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 07/01/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing. Installed new sump and pump motor. Dishwasher tested good and no leaks detected. Complete
Near Leander, TX 78641
David S
Job Details: 07/01/2020
RANGE KITCHENAID KDRP407HSS12 "Arrived on site for range oven not working properly. I inspected the unit and work area. I spoke with the customer about what the oven is doing. They stated it is working intermittently, For bake and broil, convection is working just fine. I gained access to the heating element ps and all tested good. I tested the tod and it is testing good. I found the double relay not engaging all the time when called for bake air broil. The zodiac control will need to be replaced..; ordrng 1 8186394 (cntrl-oven)"
Near Liberty Hill, TX 78642
James
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found no ice dispensing. Found auger shaft has come loose from lot or and will not hold correct position. Unit will need new auger shaft to repair. ; ordrng 1 WPW10347114 (shaft)
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect refrigerator not dispensing.Entered the residence and customer advised me the unit was dispensing again.I confirmed the complaint left the residence.All water lines were dry at the end of service.Job complete
Near Austin, TX 78752
Eman J.
Job Details: 07/01/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for previous diagnosed parts. Replace control panel. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 07/01/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not working. Test unit and found bad control main. Replaced main control test unit and unit test good job complete.
Near Austin, TX 78732
Brandon
Job Details: 07/01/2020
DISHWASHER BOSCH SHP53T55UC02 "Arrived on site for customer complaint of u it not turning on, found no power getting to dishwasher, pulled unit out and plugged unit into a different outlet, unit powered on just fine."
Near Smithville, TX 78957
Andy
Job Details: 07/01/2020
DISHWASHER KITCHENAID KUDK03FTSS2 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control and wire harness. Ordering needed part. Office to schedule return trip. Authorization needed. Left unit off at switch and instructed customer to leave off to be safe. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10413098 (harns-wire)
Near Austin, TX 78728
Cliff
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to diagnose a microwave with a door that is not closing properly. Found packing material preventing full closure of the door. Removed packing material and tested unit. Found all is functioning properly at this time.
Near Belton, TX 76513
Jonathan M
Job Details: 07/01/2020
REFRIGERATOR FRIGIDAIRE LFUH21F7LM Arrived on site for freezer that is not cooling. Inspected unit and work area. Found unit temperature at 26°F. Removed evaporator cover and found only one line on the evaporator frosted and very lukewarm evaporator coil’s throughout. This would advise that the issue is with the week compressor or a leak. ordrng 1 216954218 (controller) and 1 297414901 (EVAPORATOR ) and 1 5304475098 (compressor kit) and 1 w10913906 (coupler)
Near Austin, TX 78750
David S
Job Details: 07/01/2020
COOKTOP WHIRLPOOL JED8430ADW Arrived on site to install previous diagnosed parts. I installed the fan knob. I tested the knob and it operates as designed.
Near Bertram, TX 78605
James
Job Details: 07/01/2020
DRYER MAYTAG MDG7400AWW Arrived on site and installed new timer and insert. Tested operation and found unit working properly. Job complete
Near Austin, TX 78759
David Z
Job Details: 07/01/2020
WASHER AMANA NTW4516FW3 Arrived on site to diagnose washer with reports of inconsistent water fill levels. Customer informed me that at times the auto sensing setting (with hot) doesn’t seem to get high enough. Called tech line and spoke with Steve. Went over tests and found no error codes. Since control was replaced prior there is no need to try and replace again. Unit fill is based on time and if hot water pressure is lower it may not get as high as cold or warm. No mechanical issues found and unit is working as designed per tech line. Advised customer to contact WP customers service for additional use and care tips. Call complete.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for damage seal. Found damaged door seal. Ordering new seal W11213719 reschedule ; ordrng 1 W11213719 (SEAL )
Near Austin, TX 78732
Brandon
Job Details: 07/01/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Arrived on site for customer complaint of dishwasher not washing and top rack falling off. Found a lot of hard water build up, motor not running, and broken adjusters.
Near Austin, TX 78731
David Z
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose freezer icemaker leak. Checked unit and found that the freezer icemaker fill tube was not seated in the icemaker, and the rear icemaker mounting screw was not level with the icemaker bracket. Removed icemaker and reseated with fill tube in proper location. Verified fill and no water leaks. All is now working as designed. Call complete."
Near Round Rock, TX 78681
David S
Job Details: 07/01/2020
REFRIGERATOR LG LFXS29766S/01 "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
Near Liberty Hill, TX 78642
James
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 Arrived on site and tested operation. Found fresh food at 40 and freezer at 5. Found coils dirty and vacuumed clean. Checked compressor and found compressor hot to touch indicating compressor is running inefficient.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site to inspect fridge for no ice production, upon inspection found the valve had leaked and made a block in icemaker, replaced valve and retested, no problems found. Complete"
Near Austin, TX 78721
Eman J.
Job Details: 07/01/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived onsite for refrigerator with error codes. Tested system. Found evaporator covered in ice. Defrosted system. Ordering pcb main EBR75234703 and ordering grille assembly AEB73785615. Requesting AUTHO FOR PARTS. ; ordrng 1 AEB73785615 (GRILLE ASSEMBLY,FAN) and 1 AUTHO (AUTHO ) and 1 EBR75234703 (PCB MAIN)"
Near Austin, TX 78739
Leonardo
Job Details: 07/01/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for broken glass. Found broken glass and cleaned and replace glass test unit and unit test good job complete.
Near Austin, TX 78746
Leonardo
Job Details: 07/01/2020
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for oven no power. Test unit and onus bad thrmst fix and fuse thermal. Replaced both parts Test unit and unit test good. Found class broken will order new glass WPW10335921 ; ordrng 1 WPW10335921 (GLASS )
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2020
REFRIGERATOR KITCHENAID KUDF204ESB00 Arrived on site for refrigerator getting intermittent high temperatures alarm. Customer stated that last time it was the bottom one. Measured temperature in both units and found correct. Called tech support and spoke with Joel. Performed diagnostics mode and found freezer was at 20°. No faults codes. Joel stated if thermistor or fans failed unit would store error codes for fault. (Sr#772821574). All tested good at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher, upon inspection found all hinges are correctly positioned and in right, found the tub to Be bent to the right, will need new tub to fix. Office to reschedule ; ordrng 1 W10681491 (TUB)"
Near Jarrell, TX 76537
Tyler
Job Details: 07/01/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer giving f6e3 code. After running diagnostics and tests I found no immediate issues with a I or ui not communicating properly. I did how ever find a bad gear case and wash plate. I quoted customer for repair of main control since that was their initial issue but also for a new wash plate and gear case. I was able to reset machine and unit working as before prior to issues occurring.
Near Austin, TX 78735
Kevin
Job Details: 07/01/2020
WASHER WHIRLPOOL GHW9150PW0 Arrived on site and inspected washer and found water seeping/dripping around drain pump catch. Ran washer on heavy duty cycle and did not find any other leaking
Near New Braunfels, TX 78130
Robert
Job Details: 07/01/2020
WASHER MAYTAG MHW8200FW0 Arrived on job for complaints of change cycles in mid cycle. Replaced control but power button not working and if you touched the dial displayed time would change. Ordered panel. ; ordrng 1 W10911045 (panel-cntl)
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not turning off., I inspected the unit and work area. I found the oven not connected to WiFi or the whirlpool app. I explained to the customer the importance of having it connected, and what can happen if it is not connected. I put the unit into diagnostics and checked for fault codes. I found no fault codes. I got the unit connected to the customers WiFi and to the whirlpool app. Unit is operating as designed. Job complete."
Near Austin, TX 78757
Wesley
Job Details: 07/01/2020
OVEN WHIRLPOOL MGR6600FZ1 Arrived onsite and replaced bad hinge and had control. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
DRYER WHIRLPOOL WGD7500GW0 Arrived to inspect dryer damaging clothes.Held the door switch with the door opened and felt all working and rotating part inside the dryer.I couldn’t locate and sharp edges of any interior parts that may be causing the damage to the clothes.Called Whirlpool Tech line and spoke with RICK SR# 7728210982Advised them of my findings and was told to check the damaged clothes for any patterns that might directly contribute to the damage to the clothes.I checked the dryer one more time to confirm all parts were working properly.Customer provided with the SR number for call.Job complete
Near Austin, TX 78749
Kevin
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and found refrigerator has been moved into the maintenance shop and is currently unplugged and has been for several days. Removed rear panel and found start device clamp to compressor is off, resecured start device and compressor is running. Now that refrigerator is running apartment maintenance will monitor it and report back if any further repair is needed."
Near Bastrop, TX 78602
Scott
Job Details: 07/01/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor washing . Ran diagnostics , motor error code . Wash motor didnt come on at all during test wash . Replaced sump and motor , reran diagnostics all checked normal .Job complete ,no water leaks detected at time of service. Job complete ."
Near Austin, TX 78724
Wesley
Job Details: 07/01/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for light staying on and reset control to clear error. Unit is now operating as designed. All checks good.
Near Austin, TX 78724
Wesley
Job Details: 07/01/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite and replaced control panel. Unit is now operating as designed and cosmetically now cosmetically correct.
Near Killeen, TX 76549
Tyler
Job Details: 07/01/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer. After running a diagnostic test on the entire machine there were no error codes and no leaks but I did find that the gear case and the wash plate were both stripped and starting to go bad. I replace the gear case and wash plate and retest of the machine as well as put it through a new diagnostic test everything checked out fine and the unit is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2020
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site for refrigerator, freezer glide not extending. Inspected unit and work area. Found RC doors not leveled and right freezer glide not extending. Leveled doors and will need to replace right glide. Will return with both rails. . ; ordrng 2 WPW10170835 (ICE BIN GLIDE)s"
Near Austin, TX 78746
Kevin
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site and replaced all handles on refrigerator, Job complete"
Near Austin, TX 78754
Eman J.
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH32517AB2 Arrived onsite for previous diagnosed parts. Replaced transformer. Tested system. Still not heating. I’ve replaced every high voltage component in this system. Still I’m not going pass 13 amps.
Near Lockhart, TX 78644
Robert
Job Details: 07/01/2020
REFRIGERATOR GE GFE28GYNBFS Arrived on job for complaints of no cooling. Found the relay for compressor not switching from start to run. Will need relay to complete. ; ordrng 1 WR08X22874 (tsd combo)
Near Georgetown, TX 78633
Al
Job Details: 07/01/2020
WASHER WHIRLPOOL WFW6620HC2 Arrived to install previously ordered part.Removed and replaced the right slide.Reassembled and unit works to customers satisfaction.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 07/01/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to diagnose a washer that is not cycling. Tested unit and found main control board shorted. Control will need to be replaced to complete repairs. ; ordrng 1 W11334214 (TIMER BOARD)
Near Leander, TX 78641
Lou
Job Details: 07/01/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display time/date jumping. Upon further inspection, the customer advised that the date/time are constantly changing back to January 1st 0800. Customer is not connected to WiFi. I removed and replaced the main control and UI console ad tested the unit. Unit is operating as designed. Originally found the unit not pushed all the way into the cabinet. Attempted to get it slid in all the way, but found the main wiring harness at the wall is keeping the unit from going all the way back. Customer had called the builder and when they arrived I advised of my findings. Job completed."
Near Austin, TX 78732
Brandon
Job Details: 07/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, I was going to replace controls, thermistor, and evap cover,
Near Dripping Springs, TX 78620
Al
Job Details: 07/01/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived to inspect blower fan on vent-hood not working.Found the screw inside the vent hood was screwed in enough to prevent the blower from operating.I corrected the issue, and unit now works on all 3 functions, low medium and high.Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 07/01/2020
DRYER WHIRLPOOL WED8540FW1 "Arrived on site , replace UI unit would light up now and tumble but not heat . Replaced main control unit is now performing as normal . No lint build up.
Near Austin, TX 78723
Eman J.
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed. Tested system. Everything works as designed.
Near Austin, TX 78723
Eman J.
Job Details: 07/01/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite for microwave making noise. Tested system. Found caught in fan blower. Removed Tested system. Everything works as designed.
Near Dripping Springs, TX 78620
Richard
Job Details: 07/01/2020
REFRIGERATOR FRIGIDAIRE LFFH17F3QWC Arrived onsite for the freezer not cooling. During testing found that the compressor is running and extremely hot to the touch. Removed evaporator cover and there is no frost pattern. Took pictures. Will need a sealed system repair. Need 2 hrs for repair. Sealed system tech needed for repair. Ordering parts and office to schedule.; ordrng 1 297414901 (EVAPORATOR ) and 1 297438455 (COMPRESSOR ) and 1 5303305677 (drier/filter) and 1 ACCESSVALVE (ACCESS VALVE )
Near Austin, TX 78701
Leonardo
Job Details: 07/01/2020
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Ordering new sump and motor WPW10605058 office to reschedule. ; ordrng 1 WPW10605058 (SUMP AND MOTOR. )
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2020
OVEN KITCHENAID KEBS109BSS00 "Arrived on site for oven getting error code while cooking. Per diagnostics mode and checked fault codes. Found error F2-E1. Customer said that sometimes he can see steam in user panel. Removed oven and checked connector and seal. Corrected seal and add foil tape to right side. Quoted for UI replacement. . All tested good at time of service."
Near Austin, TX 78723
Eman J.
Job Details: 07/01/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for range door not closing. Tested system. Found door of alignment. Realign the door. Tested system. Everything works as designed. Job complete.