"Arrived on site to diagnose dryer that customer sat timer will not advance on and has tripped breaker on a couple of occasions. Preformed diagnostic of unit and voltage checks. Found timer would periodically hang up and not advance. Replaced timer. Advised customer that if unit is in cold down or certain other spots on timer when stopped it must be moved to cycle start to restart. Couldnt find any damage or wiring issue, found unit to be wired correctly tested unit and verified heating and working as designed. Advised customer that if breaker trips at random times again to consult electrician as the wiring in appliance is correct"

Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test. No leaks detected at time of service

Arrived onsite for dryer not making noise. Upon arrival found unit panel would not noise. Replaced panel and tested. Unit is now operating as designed. Job Completed.

"Arrived on site and inspected dishwasher and found it is draining properly however it shares a drain connection with a ice machine that was installed three days ago. Dishwasher overflowed because ice machine was attempting to drain at the same time which overloaded drain. Recommended that whoever installed ice machine he contacted again to correct the installation, Job complete"

Arrived onsite for unit not spinning the clothes out. Checked diagnostics and got motor control error. Replaced control. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to replaced upper rack. Replaced rack test unit and unit test good hob complete.

"Arrived on site to inspect fridge for not making ice, upon inspection found the units icemaker seized, replaced Icemaker and tested unit. Complete"

"Arrived on site to replace UI control board, ordering the UI control again. ; ordrng 1 W11330486 (UI control)"

"Arrived on site to follow up on dishwasher with loud motor noise that has been observed by both customer and SM on prior visit. Ran unit but did not see anything out of the ordinary. When I checked the vent motor found the solenoid super hot, indicating failure. Replaced vent motor and control board as per SM diagnostic. Placed into diagnostic unit now working as designed. Call complete. No water leaks found."

"Arrived on site. Removed deli harness found 3 broken wires in harness,replaced deli door harness assembly powered unit on tested deali control unit working as designed.

Arrived onsite for unit not powering on. Tested unit. Unit would not power on. Tested power at the junction box on the unit and saw no power coming in. Let customer know that an electrician will need to be called out to correct that issue. Plugged unit in a another socket that had power. Unit still would not turn on. Replaced both ui and control. Tested unit. Unit powered on with no issues. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for Not Making Ice - Refrigerator. Placed in diagnostics and ice maker thermistor was good. Ran temp and it was within range to produce ice. Removed ice maker and found ice build up at spout and tray that catches water going into the mold. Removed ice maker no installed new ice maker. Once new ice maker was installed the ice maker called for water immediately after. Ice maker working as designed.

"Arrived on site and set a new been thermistor in ice side-by-side with the original, the new one is reading 8.87 The old one is reading 7.87, Recommended that bin thermistor be replaced.

Arrived on site for washer not filling with enough water.

"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found water leaking from ice maker. Removed ice maker and found leaking between ice maker molding and face plate. Will need to replace ice maker assembly to repair. Removed failed IM and installed new. Monitored cycle operation. All tested good, no water leaks detected.

Arrived on site to test unit for intermittent ice production. Customer stated ice maker is currently working. Found no signs of breaks or tears from visible door harness. Ran continuity through harness and found internal door harness damage as continuity would break when wiggling harness around. No leaks detected. Job complete.

"Arrived on site to test unit for not heating. Found bad magnetron. Recommended customer replace mag, cap and diode. .; ordrng 1 WP4375020 (capactr-mg) and 1 WP4375286 (transformr) and 1 WP4375424 (magnetron) and 1 WPW10687786 (diode)"

Arrived onsite for refrigerator that stopped producing ice. Upon inspection I found that when trying to jump the ice maker I got no response. I replaced the ice maker and it began to cycle then filled with water. I advised the customer to monitor the unit over the weekend to make sure it produces ice. No leaks detected during time of service. Job complete.

Arrived on site to diagnose dryer that was making a rattling sound when in use. Examined unit and tracked noise. Found the noise is coming from the vent hose area. Found the vent pipe rattling against the back panel. Insulated vent tube with truck stock sticky pads. Unit is now quiet and working as designed. Call complete.

"Arrived on site for no water. Tested dispenser no water found filter unable to fully enter filter head,removed housing reinstalled housing assembly installed filter tested water dispenser unit working as designed."

Arrived on site for a wall oven with broken glass on the inner door. I removed the door and put it on my blanket. I then gained access to the inner glass and installed the new panel. The unit is now working as designed and there is no damage in the new glass.

Arrived on site for dryer not heating. Upon arrival I ran a heating temperature check as well as a pressure test with vent kit (both tests done with venting hose off). Found unit was heating accurately between 110? and 165?. Found after connecting venting and running the same to test that the temperature in the dryer reached over 190? and the vet test kit show that there was a clog in the vent hose I was in able to walk outside and look up and locate the venting on the roof and found a clog that was visible from the ground. Also found because of clog that I warned customer about on prior visit that it had worn down timer and all airflow and thermal fuses. I replaced all fuses and instructed customer that they needed a professional dryer vent cleaning done. Call complete

"Arrived onsite to replace damaged parts. Replaced parts, tested unit and unit is functioning properly. Job complete"

"Arrived on site to inspect unit for not draining, upon inspection found the pump completely clogged.Replaced pump and tested. All functions worked. Complete"

"Arrived on site to replace control board, after replacing I tested unit, exhaust temperature out of dryer tested good, if customer is still experiencing long cycle times, she will need to have the vent checked going to the roof."

"Arrived on site and inspected refrigerator and found freezer door gets stuck, found a quarter inch screw that has fallen off of Icemaker installation and gotten wedged in the freezer rail. Replaced screw back into icemaker Mount and it is all operating normally again, job complete"

Arrived on site to install previously diagnosed parts. I installed the switch harness and orifices. I then tested the unit and it still continued to spark.

"Arrived on site for OVEN IS STARTING BY ITSELF. Called tech line and spoke to Bruce. Explained how oven is still turning on and off on its own. Also the microwave will start a timer for two minutes when you select thirty seconds and the microwave timer will set a timer for thirty seconds when you press two minutes. Eventually the microwave light will turn off and then power down. Customer showed me this as an example of the issues he has been having.

"Arrived on site to diagnose dishwasher not draining, customer informed us that the last unit that was in place did not drain either, upon inspection of the water system we found the knock out was still in place blocking the unit from draining, we removed it and ran the unit through a diagnostics cycle, the unit is functioning as designed. Job complete."

Arrived on site and inspected the dishwasher not heating and no NORMAL wash light visible. Confirmed the complaint and removed and replaced both control and heater.Reassembled and unit tested as designed.JOB COMPLETE AHS

"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they can hear what sounds like water leaking/running at the left side. I opened the door and found the vent bezel not installed correctly and not locked into the vent. I removed the outer door panel and found a small amount of water under the vent. I removed the vent and inspected the gasket and found where the gasket had been previously crimped and the teeth that lock the bezel in place were broken. I removed and replaced the the vent & gasket and reassembled and tested in diagnostics. Unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose issue of ice maker not working, the tenant informed us that he believes the lines at the harness on the left door had been cut, we removed the toe plate and found that the black and brown harness lines had been completely cut with not enough line to splice back together.

Arrived on site to test unit for not operating. Found start switch was not engaging. Verified proper voltage. Bypassed switch and motor was not engaging. Recommended replacing switches and motor.

Arrived on job for complaints of knobs not lining up. Found knobs broken. Replaced knobs and test burners.

"Arrived on site to diagnose oven with lights that will not shut off and lower oven that will not bake. Tested unit and could not get lights to turn off. Could hear relays clacking when trying to run either oven. Replaced both control boards and tested. Clicking gone, but lights still remain. Found the lower oven door wasnt making exact contact with the door switch. Reseated door switches make better contact. Tested and found lights now going off when door is closed. All is working as designed. Call complete."

Arrived onsite for refrigerator water not dispensing correctly. Upon arrival found unit operating as designed but was having off brand filter. Let customer know about correct filter usage.

Arrived onsite for refrigerator with noisy ice maker and unable to remove ice container. Upon arrival I found the ice container not stuck at this time. I found the unit would dispense ice then start making a clunking noise consistent with the auger motor yoke slipping off the auger arm. I noticed the auger arm felt loose and as if it will fall out of place easily. I replaced the container but it would still make this clunking noise intermittently. I found the motor would not respond at all sometimes when pressing the paddle. I checked the door switch and it checked good. I removed the ice maker housing and found the fill tube slightly frozen. I attempted to remove the auger motor and yoke but the yoke is stuck. I will need to order the divider to replace the auger motor. I believe air is getting into the ice box from the inlet tube causing ice to form in places throwing off the auger ice container and causing the container to get stuck. We will need to replace the water inlet tube and valve for the air leak as well as a divider with new auger motor. Returning tech test functions multiple times to ensure a good repair. Pad(WPW10353848) main control(W11043763) water tube(W11415785) divider(WPW10309864) UI(W11265135) office to R/S due to part availability. ; ordrng 1 WPW10353848 (Pad) and 1 W11043763 (Control) and 1 W11415785 (Water tube) and 1 WPW10309864 (Divider) and 1 W11265135 (Control UI)

Arrived onsite for refrigerator not cooling. Upon inspection found freezer cabinet over freezing and ice buildup on evaporator cover. Removed evaporator cover for inspection. Checked components and all checked good. Ran force defrost and unit would not defrost. Unit was not running defrost and over freezing. Replaced control. Ran force defrost again and unit is now functioning properly. Job complete

"Arrived on site to replace manifold and spray arm, found that the manifold was not ordered so we are going to return for a return visit with the manifold and return with the spray arm. .; ordrng 1 WPW10340542 (Manifold)"

"Arrived on site for dryer not operating correctly. Upon arrival I found no errors stored in diagnostics. I then fully disassembled and isolated each component within dryer cabinet. After multiple motor, all air flow and thermal fuse checks as well and main control and heater tests that there had been a loose molex connection on the high limiter causing main control to not detect the elements activation and runtime. I was able to then reconnect molex on limiter then reassembled and test dryer 4 times for 10 minutes each on a normal user mode high hat timed dryer and sensor dry. Found unit is now fully functioning as designed with no further issues in dryer. Call complete."

Arrived on site to diagnose a refrigerator that is not cooling. Found failed start device on compressor and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site and inspected ice maker not dispensing.Confirmed the complaint and found the freezer door switch was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE

"Arrived on site to test unit for ice on FF shelf. Spoke with techline and advised evap fan may intermittently working. Advised to replace evap cover. Replaced cover, tested unit, unit works good. No leaks detected. Job complete.?????-SR#7730377921"

Arrived on site and inspected dishwasher draining issues.Confirmed the complaint and found the plug at the drain was installed improperly and was not connected properly.I reinserted it and unit tested as designed.JOB COMPLETE

"Arrived on site and found agitator is noisy during operation, inspected it and found base is warped. replaced it and washer is operating normally, job complete"

"Arrived on site for no ice. Ran diagnostics found water leaking between drain pump and reservoir,released water from reservoir unit reset itself while draining diagnosed a defective external drain pump,reservoir and pump.

"Arrived on site to replace failed switches, after replacing, unit tested good."

"Arrived on site to test unit for upper RC lights and FC light no illuminating. Found FC light module is no good. Replaced module and applied caulking per customer preference. Tested unit, unit works good. No leaks detected.

"Arrived on site to diagnose dishwasher not filling or washing, customer informed that he thinks there might be an issue with the plumbing, we put unit into diagnostics and found error code F7e1 signifying wash motor issue, we put the unit into a diagnostic cycle and found that the motor was not operating as designed. Ordering motor and sump assembly for return visit, office to reschedule. Job complete. ; ordrng 1 W11460945 (Sump and motor assembly)"

"Arrived onsite for refrigerator not cooling in RC and FC. Temperature in freezer is room temp and fridge is slightly cool. Compressor and fans are running but absolutely no frost pattern on evaporators. Compressor is running hot. Found what looked to be oil on line with lokring. Unit has sealed system issue (discussed with SW). Need to order compressor, evaporators and dryer. Returning with inverter and ordering 3way valve just in case ; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE ) and 1 W11429997 (THREE WAY VALVE ASSEMBLY ) and 1 W11505166 (RC EVAP) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"

"Arrived on site to diagnose no cool issue In the refrigerator section, we gained access to the freezer evap after steaming out ice surrounding the evap cover and found that the evap motor is seized, we tested continuity to the fan from the control and found it to be good, we checked voltage on the motor and readings were intermittently different, after gaining approval we removed the fan motor and replaced it, unit is now operating as designed. Job complete."

Arrived onsite for refrigerator with door closure issues. Upon inspection I found the complaint is for the drawers not automatically closing specially the left side pantry drawer. I confirmed the complaint. I removed the drawer face and the unit would close every time as designed but once the drawer face was on it would close but leave a half an inch gap. I am ordering the rails for that drawer to compete the repair. Left adapter (W11397195) right adapter(W11409809) harness JIC(W11170612) office to R/S due to part availability. ; ordrng 1 W11397195 (Left adapter) and 1 W11409809 (Right adapter) and 1 W11170612 (Harness)

"Arrived back on site to inspect dishwasher burning smell.Tested the unit in diagnostics test mode and found the wash motor wasnt working.Accessed the motor and found the clip on the motor plug wasnt seated into the motor, causing it not to wash.I plugged in the motor harness and unit completed all functions.The burning smell the customer was smelling was the heater.All wires and connections were all intact.

"Arrived on site ,replaced igniter and sensor . Ran preheat,all checked normal. No gas leaks detected at time of service. Job complete ."

"Arrived on site to install previously diagnosed part. Installed thermostat and tested dryer. Dryer still not heating. Ohmed motor, coils, and thermostat. All tested good. Tested limiter and it was faulty. Removed limiter and installed new limiter. Tested dryer and still no heat. Ohmed out new igniter and it was faulty. Installed original igniter and tested dryer. Dryer heating as designed. Job completed."

Arrived on job for complaints of not cooling. Found thermostat not working.

Arrived on site to test unit for error function not available. Test unit and found error codes in unit of function not available and run away temp. Reset board and replaced sensor. Test unit and unit test good job complete.

"Arrived on site for no cool. Found no traces of dye in around evaporators,removed compressor cover found dye residue attempted to find trace of leak found cap tube broken in liner wall

Arrived onsite for washer leaking. Upon arrival found unit stacked. Job will require two man. ; ordrng 1 W10599356 (Valve) and 1 W10599356 (Bellow dispenser) and 1 W11183219 (Pipe) and 1 WPW10562025 (Drain hose) and 1 WPW10605427 (Pump)

Arrived on site for a refrigerator that?s making a clicking sound and is not cooling. Inspected and worked area. Plugging it in and found the unit trying to turn on the compressor but failing to do so. Replaced starting device and tested unit. Unit began to run as designed and started to cool. Advise customer to get the unit 24 to 48 hours before property. Call complete.

"Arrived on site for customer complaint of unit not making ice, found power switch blinking indicating failed bin thermistor, I replaced bin thermistor and tested every function in diagnostic tests, unit tested good."

"Arrived on site for right rear burner not heating . Found element failed , getting correct voltage to receptacle . Replaced element . Burner is heating correctly. Job complete"

"Arrived on site for damaged door seal. Found damaged right side door seal,replaced door gasket remolded gasket seal.

"Arrived onsite for unit blowing the breaker. Checked unit for the correct voltage and unit was getting 240v. Checked all wires for anything grounding out of touching that could potentially keep blowing the breaker, could it find any wiring issues. Called tech line and had me do an amp draw at the black wire and unit stayed consistent at 10 amps. Unit made it all the up to 350 degrees. Said to check all connections and unplug and re plug control incase something is not seated properly, did not recommend parts replacement at this time. No other issues at this time. Job complete"

"Arrived on site for washer not filling properly and soap on clothes at end of cycle . Ran diagnostics,no error codes . Unit is not agitating . Found actuator was the replacement one and had slipped out of splutch arm . Replaced actuator with part W10913953 truck stock . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .; ordrng 1 W10913953 (ACTUATOR )"

"Arrived on site to replace motor assembly and inlet sump from previous diagnosis. Replaced parts, tested unit, unit works good. Only leak detected was from old copper water line. Advised customer line needs replaced. Job complete."

Arrived on site for a vent hood with the light button getting stuck. Upon further inspection I found it working as designed. However if you press it to hard it gets stuck behind the sheet metal cut out for the button. The actual switch itself is as designed and in proper position. Upon further inspection I found the button has a sharp bevel that is sticking to the sheet metal and causing this. There is no actual mechanical failure.I called techline and spoke to Rich and received SR# 7730812175. Rich agreed there is no mechanical failure and this is how it is designed. Call complete.

"Arrived on site for microwave sparking. We inspected the unit and work area. We gained access to the high voltage system and found the diode, transformer lines, and cap all charred and split. I called techline/safety and documented it with them and got Sr# 7730736231. We will need to order the diode, capacitor, magnetron, and transformer."

"Arrived on site and inspected dryer, customer has had it stop prematurely during a dry cycle and not completely dry items. Did not find any error codes in diagnostics and dryer is heating properly. Confirmed airflow is good and discussed possibility that items were not making contact with moisture sensors. Recommended using timed dry for certain items to ensure correct operation, job complete"

"Arrived on site and inspected dishwasher and found customer has a drying concern, ran a diagnostic cycle and found heating element is on at the end. Confirmed rinse aid is in dispenser. Discussed drying expectations with different types of dishware, at this time dishwasher is operating as intended, job complete"

"Arrived on site and inspected dryer and found connection to element is loose, after correcting confirm dryer is operating properly. At this time airflow is good and showed customer how to ensure it is working properly so there will be no damage to the dryer or fire hazard, job complete"

"Arrived on site for oven not heating . Checked outlet ,and element . Both checked normal. Found no voltage from control to element . Replaced control and unit is now preheating normally.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not allowing water through valve due to loss of voltage. replaced valve and control, all functions returned and icemaker started filling. Complete"

Arrived on site to install dryer top due to previous top being dented. Replaced lid with new undamaged lid. Call complete.

"Arrived on site to replace light and control switch for operating light not turning on while running. Found unit was misdiagnosed. Light had just fallen off. Reattached light, tested unit, unit works good. Maintenance man was with me and verified unit working properly. Job complete."

"Arrived onsite for cooktop, while onsite spoke with customer on dishwasher drying efficiently. Need for rinse aid. As well as found customer on water softener. Spoke with customer on soap use with water softener. Job Completed."

Arrived on site. Diagnosed a defective main control and ui replaced main control and ui ran diagnostics all test passed.

Arrived on site to install roller for refrigerator. Replaced right rear roller and axle and all is working properly. No leaks were found at time of service.

Arrived on site to install foam seal under cook top . Installed seal . Reordering seal. Call to set return ; ordrng 2 WP8286642s

"Arrived on site to test unit for f3e1 error code. Found pressure dome was completely full of sludge. Recommended replacing air dome and pressure hose. . Replaced air dome and pressure hose, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit did work correctly after last visit, replaced both parts and tested. ACU was malfunctioning. Spoke with customer and she said after I cleared codes it worked fine. Customer will watch unit. Complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit sending voltage to motor but no movement, checked harness and found no issues. Ordering Icemaker. Office to reschedule ; ordrng 1 W11284458 (icemaker)"

"Arrived on site for a dishwasher not working and door making a noise. Upon arrival the customer stated they can start a cycle and a few minutes into the cycle the units UI will start flashing and then the unit will shut off. Upon further inspection I I found the toe plate backward causing it to catch on the door. I put the unit into diagnostics mode and found stored error codes F8E2 for inlet water fill valve electrical problem and F8E1 for no water. I ran diagnostics and did not hear the valve energize and no water came into the unit. I checked voltage at the valve and found 120V. I then took the hose off and confirmed there was good water pressure coming from the wall, and there was. This indicates a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11434044 (Inlet Valve)"

"Arrived on site to inspect unit for not starting correctly. Upon inspection found the unit started and locked correctly, turned on hot water and unit started. Complete"

"Arrived on site to inspect unit for not making ice. Upon inspection found the lower left harness cut and not allowing voltage

Arrived onsite for cooktop sparking. Upon arrival found that unit was sparking all when each was called for. As designed. Spoke with customer on igniters being on one circuit so unit sparks all at once. Job Completed.

Arrived onsite for refrigerator freezing in RC section. Upon arrival found unit was 28 degrees in rc section found unit diffuser was damaged. Replaced and tested. Unit is now operating as designed. Job Completed.

"Arrived on site and inspected washer and found actuator arm is out of cam kit ring, per service pointer replaced actuator. Ran a calibration cycle and then a diagnostic cycle and washer is operating properly, job complete"

Arrived on site for washer needing previously diagnosed lid latch. Upon arrival reconfirmed no errors present other then f5 lid lock error. Installed new lid lock and reassembled and tested unit through diagnostics tests 1-14. Also ran a normal quick was cycle and found unit fully functioning as designed with. O further issues found before during or after repairs. Call complete

Arrived on site and inspected French door refrigerator not making ice.Customer advised she hasnt heard the unit make ice since recently changing the filter.I accessed the ice bin and the container was 1/2 full with ice.Unit filled and was harvesting when I left the residence.JOB COMPLETE

Arrived on site and inspected refrigerator tripping the GFCI outlet and breaker.Confirmed issues and found the closest non GFCI outlet and unit preformed as designed.Upon further inspection of the unit I found the start device and capacitor werent properly plugged into the compressor causing the malfunction along with the breaker issues.I corrected the issue and unit now operating properly Customer advised to contact an electrician to get the breaker changed to non GFCI breaker.Left unit plugged into the non GFCI and it cooled and didnt trip the outlet.JOB COMPLETE

"Arrived on site for a washing machine hello has something stuck underneath the agitator. Inspected unit and work area. Confirmed customer and attempted to remove the agitator using a crowbar, vice grips, screwdrivers, and a dryer belt nothing would remove that agitator.

Arrived on site for refrigerator that?s not cooling and has a high pitch sound. Inspected unit and work area. Found refrigerator compartment had a defrost issue causing the fan to screech and the refrigerator not to call any other section properly. Defrosted the unit due to ice buildup and found the evaporator cover had broken due to ice build up. I called Whirlpool Techline and spoke to Rich SR# 7730805740. He advised that the only thing to replace on this is the evaporator cover due to ongoing issues and to ensure the customer is closing their doors properly and the doors are ceiling. Found door seals were in good shape. ; ordrng 1 W11167902 (cover-evap)

"Arrived on site for dryer needing previously diagnosed drum, motor, blower, etc. upon arrival I reinspected unit and verified prior diagnosis. Found drum had scrapping damage and replaced it but found during repairs that the plastic bearing asm as well as all four glides were cracked and broken and the felt liner and gasket were warped causing drum to crack to ducting. I was able to install the drum but it onLy dampened the noise a small amount. Unit at this point while need everything sigh of a full rebuild and there are some parts needed for repairs such as the blower housing (part# WE14M93) ; ordrng 1 WE14X25080 (Trap duct asm) and 1 WE09X20441 (Felt liner) and 1 WE3M26 (Top bearing) and 2 WE1M504 (Bearing slide white)s and 2 WE1M1067 (Bearing slide green)s and 1 WE1M825 (Gasket) and 4 Unknown (Sound dampening pads)s and 1 Unknown (High heat grease)"

Arrived on site for refrigerator needing previously diagnosed UI display. Upon arrival I was able to install display after running multiple back to back test on the icemaker dispenser as well as the water dispenser I found at the unit started goofing up again and allowing water to come out when the ice was activated at this point I was able to narrow down the problem to the paddles on the dispenser itself I then spoke with CS regarding the situation ; ordrng 2 WPW10346924 (Paddles)s

Arrived on site from microwave not operating correctly. Upon arrival I was able to confirm that there were no error codes indicating any hardware or software failures but upon further testing found that the door that houses the main control was faulty I ended up calling tech line because the model number was not accurate to what was on the unit and found that the interlock switches that we were sent with were also for a different model office will need to reschedule once availability of the interlock switches as well as the door become available. ; ordrng 1 W11196131 (Door assy) and 2 W11197766 (Interlock switch assy)s

Arrived on site and inspected dryer not heating.Confirmed the complaint and found the element and thermal fuse defective.Removed and replaced both.Reassembled and unit tested as designed.JOB COMPLETE

Arrived on site for dryer not turning drum. Upon arrival I disassembled unit and found previously installed parts working but the belt had shredded into an unrecognizable thread. I was able to replace the belt and verify unit functioning as designed with no other issues found on site during repairs. Call complete

Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit mainly tears up items that have little fuzzy fabrics like towels. The customer advised the clothes are not getting stuck under the agitator. Check the agitator for any burrs and could not find any. I spun the basket and was checking the basket for any bars on the sides of the wall and underneath the splash guard. Could not find anything there. I called tech line and spoke to Rich SR# 7730804022. He advised that generally speaking the issue is with the agitator but to make sure there are no other that can be found. Did all my checks and I?m ordering an agitator washplate for repair. .; ordrng 1 W10902814 (washplate)