Arrived onsite to replace damaged rack. Replaced rack. Unit is functioning properly. Job complete

"Arrived on site to inspect unit for not illuminating lower light,upon inspection found the control shorted, replaced control and light retuned. Complete"

"Arrived on site to diagnose microwave not starting when setting a time cook setting. Upon inspecting the unit I found that the fuse checked good and confirmed that the sound is and issue is not coming from the interlocks, in service diagnostics the unit is giving fault code f4e1 for bad cavity thermistor, I gained access and found nothing out of the ordinary with the sensor, I am ordering the microwave control as well as the cavity thermostat just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W10389447 (Thermostat) and 1 W11325603 (Microwave control)"

"Arrived on site for door locked and no power to unit . For if both thermal fuse and tod had blown . Replaced fuses and ran preheat . All checked normal.

Arrived on site to test unit for unit not washing correctly. Will need to replace sump and motor. Office to reschedule. ; ordrng 1 W10902372 (Sump and motor)

arrived on site and replaced actuator diagnosed by previous technician. After replacement ran automatic test cycle and washer is operating properly. No water leaks detected at time of service, job complete."

"Arrived on site for customer complaint of unit not cooling, found failed evaporator fan motor, I replaced fan motor, unit tested good, also found failed modules, I replaced modules, unit tested good."

Arrived onsite for orange flame and found customer is using a humidifier. Advised customer that hi humidity will change the color and quality of the flame. All else checks good.

Arrived on site for ice at th bottom of the freezer. I inspected the unit and found the drain pan frozen over. I gained access to the drain tube in the back and found it had the duck bill style. I quoted customer labor $159.99 to replace and steam out the drain tube. They agreed. I replaced the duck bill drain tube with a p trap drain tube and cleared the ice. The unit is now working as designed. Job complete.

Arrived on site to install new stoppers. Installed stoppers test unit and unit test good job complete.

"Arrived on site for water leaking. Found water leaking from filter head,removed filter water dripping from filter head,reinstalled filter same issue water dripping from housing diagnosed unit will need a new filter head

"Arrived on site to inspect unit for leaking water on floor, upon inspection found the unit had a pinhole leak on the inlet tube. Tried to seal leak and could not. Instructed customer to replaced tube. Complete"

Arrived on site to replace board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for slow fan speed. Found error code of lower oven fan speed to low. Replaced blower test both oven to 350 and unit test good job complete.

"Arrived on site to diagnose dryer not drying clothes, upon arrival the customer informed me that the unit is not heating. I gained access to the element and found that it has gone bad. I replaced the element and now the unit is operating properly as designed, Job complete."

"Arrived on site . Replaced UI , fan scroll, thermistor. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived onsite for unit not producing ice and unit randomly shut off to no cooling on the UI panel. Called tech line. Had me check the ice maker and showed that is was bad, needed to be replaced and said that the UI panel needs to be replaced. Spoke with Bruce got sr#7731597742. Office to reschedule ; ordrng 1 W11038873 (cntrl-elec)"

"Arrived on site for intermittent drain pump on washer, upon arrival I put the unit into service diagnostics and found no fault codes, I ran the unit in a diagnostics cycle and found that the unit is operating properly as designed but the drain hose is routed incorrectly causing an improper drain, I gained access and rerouted it, now the unit is draining properly as designed. Job complete."

Arrived onsite for refrigerator not producing ice. Upon arrival I found the FC =-6 and the RC =35. I found the ice maker cycling as designed but the fill line frozen. I cleared the line and tested again. I could hear water trickling behind the unit. I pulled the unit out of its space and found the IM fill line had popped off due to back pressure from being frozen. office to R/S. ; ordrng 1 W11284458 (Ice maker) and 1 W10861184 (Clamp)

Arrived onsite for washer not operating or starting. Upon arrival I found the UI was intermittently not responding to touch and flashing mixed or missing digits randomly. I called techline SR#7731603531 they recommended replacing the UI to control harness. As per CS I installed another UI and tested functions. The unit is still having issues with numbers flashing randomly and intermittently not responding. I am ordering the harness and returning with other parts jic. Office to R/S due to part availability. ; ordrng 1 W11449075 (NTC harness)

"Arrived on site for harness burned at terminal . Ran resistance and continuity tests on elements ,power cord , switches, bake and broil elements . All checked normal. Getting correct voltage out of receptical Replaced harness . Ran preheat and all top burners . All checked normal. Job complete"

"Arrived onsite for refrigerator non cool in both FC and RC compartment. Upon inspection found ice ball on cap tube of freezer evaporator. Compressor is running and drawing .48amps. Unit is needing a sealed system repair. Will need sealed system technician scheduled for at least 2 hrs. Need to order and replace Compressor, evaporator , dryer and access valve. Also per CS ordering Nitrogen for testing for leak. Also found evaporator fan motor not functioning correctly. Office to reschedule ; ordrng 1 876765 (mtg kit) and 1 MIN2HRS (MIN 2 HRS) and 1 NITROGEN (NITROGEN ) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)"

Arrived onsite to replace previously diagnosed parts. Replaced control. Powered unit and latch unlocked and drain pump stopped running. Calibrated unit and tested. Passed calibration and auto test. No error codes at this time. Unit is functioning properly. Job complete

Arrived on site for ice build up in freezer. Found upper section of door warped casing gasket not to seal on cabinet ordering new door. ; ordrng 1 W10747004 (Door) and 1 W11178521 (Nameplate)

"Arrived on site to replace switch board from previous diagnosis. Replaced board, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to replace sump/wash motor, after replacing, unit tested good. No leaks."

Arrived onsite for unit over freezing food in the refrigerator side of the unit. Looks at the diffuser and saw that it was stuck open. Trim to get it close and it won?t not. Replaced diffuser. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not heating, found failed bake element, I replaced bake element, unit tested good.

"Arrived on site for Dishwasher leaking water, FROM UNDERNEATH, MAYBE THE SEALS--STILL COMPLETES A CYCLE --SOAKS TOWELS. Removed kick plate and found sound barrier had gotten water on it due to brown stains. Not wet as of right now. Ran diagnostics and no error codes came on. Completed all cycles and heated as designed. Small leak at bottom left corner of door detected during diagnostics cycle. Removed filter and found large chunks of food inside the filter and outside the filter and gathered around filter itself. Removed chunks of food. Cleaned filter. Removed bottom spray arm and found ports clogged with food. Customer made efforts to clean ports while I was there, but items that are stuck inside will clog ports again once dishwasher is ran. With these ports clogged the spray arm will not rotate due to weak pressure from ports being blocked then the spray arm sits in one position instead of turning and sprays directly at the door causing leaks. Ordering a new lower spray arm W10837249 to return and complete the repair. Returning with gasket and sump and motor JIC. If lower spray arm is not turning once replaced the sump and motor may need to be replaced. Returning with gasket if bottom right corner of door still gets drips of water. ; ordrng 1 W10837249 (Lower spray arm)"

Arrived onsite for washer not operating. Upon arrival I found F0E2 F8E1 F9E1 F5E2 F8E3 stored in the unit. I cleared the codes and let diagnostics run through. On the valve section I was checking water flow and found the cold side at the wall was actually hot water and vice versa so the line colors are correct but the water temp is not and they are not hooked to the right valve. I corrected the lines accordingly on the unit. I called techline to report the situation and ask about the other codes. They gave me SR#7731600398 we determined the drain pump filter is clogged and causing a long drain error. I accessed and cleared an obstruction from the drain. I tested again and The unit is working as designed at this time with no leaks detected during time of service. Job complete.

"Arrived on site to diagnose microwave that is not heating or running the turntable. On arrival I found the unit has power, but will not run at all. I tried to remove the unit from the cabinets, but it was too heavy to remove solo. Customer advised me installers needed 2 People to install it as well. From what I could see, the unit seems to have an excessive amount of grease and oil buildup, and it likely has gotten into and shorted the HV system, but also the interlocks seem to not be making full contact to even start. Ordering 2 man job and necessary parts. Autho needed. Office to follow up if repair is approved. Unit will likely need HV components and switches, possibly more, and 2 man job. ; O-emld tckt"

Arrived on sore to install control to resolve light staying on. Replaced control and retested and verified light now toggles correctly. Call complete.

Arrived on site to test unit for unit not washing test unit and found water turned off under sink. Turned water on test unit and unit test good job complete.

Arrived on site and inspected dryer and found on any sensing cycle it will turn off after a few minutes even with a load of wet clothing. Disassembled dryer and found when measured at moisture sensor connector moisture sensor shells good connectivity when jumped. Also found good continuity from both yellow wires from control board To moisture sensor connector. If issue continues will need w11378949 and W10906551 before rescheduling. Job complete

Arrived on site for fridge not making ice. I inspected the unit and work are. I did a temp test in the freezer and found it at 0 degrees. I preformed a harvest cycle and found the unit harvesting. I preformed a fill test and found the valves opening but not filling. I gained access to the fill tube heater and found it unplugged. I plugged it back in cleared the ice from the fill tube and retested the water fill. The unit is now working as designed. Job complete.

"Arrived on site for cooling complaint. Power cycled unit found compressor not powering on,compressor attempting to power on diagnosed a defective start device,replaced start device compressor powered on. Warned customer the compressor is slowly dying and will need a new compressor in the future.

Arrived on job for complaints of washer shaking. Found the basket damaged will need basket and washplate.

"Arrived on site to replace drive assembly on a washer due to previous diagnosis that it mightve been leaking through it, upon arriving I gained access to the wash-plate and removed it, I found that the gear-case is seized to the tub, I am ordering a complete rebuild of the tub and returning with the full drive assembly due to the gear-case being seized with the tub, ordering authorization, office to reschedule return service when parts arrive and if authorization clears.; ordrng 1 W10902814 (Washplate) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W11219115 (Tub outer) and 1 WPW10215093 (Filter) and 1 W10665342 (Washer)"

"Arrived onsite for fan not pulling out all the steam and smoke out. Tested the unit, and unit tested good. Let customer know that the microwave units only pull out so much steam and smoke when cooking. No issues at this time. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested the unit. Unit is operating as designed. I recommended that the customer do a good cleaning cycle on the unit. No water leaks observed during service, job completed."

Arrived onsite fo dishwasher that is not cycling or did. It cycle off after use. Upon inspection I found all functions components as designed. I found the customer had started a cycle and the unit ran all night and was still running in the morning indicating a timing issue or timer slipped. I accessed and replaced the timer. I asked the customer to monitor the unit to ensure it operates correctly no leaks detected during time of service. Job complete.

Arrived on job to replace previously diagnosed parts. Attempting to remove bolt from rotor tool broke off in screw will need to replace all motor parts. ; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s

Arrived onsite for refrigerator not producing ice. Upon arrival I found the ice room =16 RC=36 FC=5. I ran test 36 and I could hear the fan pulsating. I attempted to fill the ice maker and no water entered.. I am ordering a ice box fan main control dual valve and fill tube heater to remedy the ice maker issue. Requesting authorization for additional repairs. ; ordrng 1 WPW10675033 (Main control) and 1 W11226501 (Heater) and 1 W10846539 (Icebox fan) and 1 WPW10341329 (Dual valve)

Arrived on site for Not sizing ice properly. Found ice stuck in chute and smaller that it should be due to sitting in chute. All ice in bin was the proper size. There were a few cubes that looked smaller than normal but this could be from sitting in the bin for a long period of time. Based on what the customer is experiencing Ive removed the ice maker and installed a new ice maker to ensure the ice maker is calling for enough water to come into the ice mold. Explained to customer to keep an eye on the tray beneath the water and ice dispenser for random water accumulating. This is a sign that ice is stuck in the chute and melting creating water on the tray as it melts inside the chute. Job completed.

Arrived on job for complaints of not starting cycle. Found the drain pump on not shutting off no water in tub. Replaced control and test . Found actuator not shifting properly to agitate. Replaced actuator. No leaks detected at time of service. Washer not installed for repairs customer will re install.

"Arrived on site to inspect microwave noises. Upon further inspection, the customer devised that the unit is making a noise coming from the vent and they believe something fell inside the vent. I tested the unit with a cup of water he the unit is heating properly. I removed the unit from the wall and removed the vent cover and found some debris inside the blower assembly. Emoted the blower and removed the debris and retested. Unit is operating as designed. Placed unit back on the wall and retested again and it continues to operate as designed. Job completed."

"Arrived on site for customer complaint of lights not working, found failed modules, top FC and left side middle of RC, after replacing, unit tested good.

Arrived onsite for panel to the unit separating. Looked at the panel and saw that it had warped. Replaced panel. No issues at this time. Customer has LBH. No leaks at this time. Job complete

Arrived onsite for the doors closing too fast or hard. Customer showed the doors as they close. Let customer know that the it is normal for the doors to close the way they do and that both doors are on spring hinges and there is no way of adjusting the doors to close any different. No issues at this time. Job complete

Arrived onsite for microwave sparking noise. Upon arrival found capacitor failed and is burned. Will need to order capacitor and diode as well as magnetron just in case. Office to reschedule. ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

Arrived on site for DAMAGED STORAGE DRAWER. Found current drawer panel on top left and right corners has dents. Took pictures to post in ticket. Explained to customer a new panel would need to be ordered to return and complete the repair. . ; ordrng 1 W11252164 (Panel)

"Arrived on site for washer not spinning out again . Ran diagnostics got motor fault code F7 . Called tech , recommended replacing harness . Ordering harnes and authoSr 7731600808Call to set return ; ordrng 1 W11448788 (Lower harnes) and 1 AUTHO"

"Arrived on site for no ice. Ran diagnostics optics passed,good air flow to icemaker,ran thermistor test on door and icemaker passed,ran error test no errors,ran harvest test passed. Power cycled unit to reset icemaker,ran harvest test passed ran fill test passed. If problem reoccurs will need a new icemaker"

Arrived onsite and found rotor bolt hadnt been properly torqued. Corrected issue and tested. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite for unit not dispensing water of making ice. Looked at the unit and found that the fill tube was clogged with ice. Removed ice. When trying to get the water to dispense, no water came out. Wait for some time and tested the water once again and water was dispensing with no issues. More likely the water reservoir was frozen and wouldn?t dispense. Tested the dispenser water and water was coming out with no issues. Let customer know that if the doors are not being sealed properly it could be causing the partially frozen issue. Also if we need to get behind the unit. We will need a 2 man or the customer will need to get it removed before we arrive. The unit is wedged very tightly in the spot it?s currently in. No leaks at this time. Job complete"

"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I found a full detergent pod in the bottom the tub. Placed unit in diagnostics and tested and found unit not getting water. I found the float switch lever not engaging with the switch from previous repair. Adjusted the lever and retested and unit is operating as designed. I inspected the control as customer advised that sometimes the unit doesnt complete a cycle. I found a burn spot on the control

Arrived on site for fridge not cooling. I found the unit powered off. I plugged the unit in and did an amp draw on the unit and found it pulling 2 amps. I let the unit run for ten minuets and found the compressor scolding hot. I found the unit not cooling down at all. The office will reschedule when we have an eta on the parts; ordrng 1 W11209866 (Compressor) and 1 WPW10313899 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)

Arrived on site to diagnose a cooktop with burners not operating properly. Tested all parts and components and found no failures to unit at this time. No further repairs needed.

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor

Arrived on job for complaints of no ice in door. Ran diagnostics and found f5 error bad thermistor error. Replaced icemaker and ran fill test. No leaks detected at time of service.

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit RC section is freezing the food products. Tested temps in the RC=26 degrees & FC=8 degrees. Tested the RC thermistor and it is within range. Tested VDC at control and its showing 3.4VDC. Removed and replaced the control assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is not cooling properly. Found partial defrost failure in rc evaporator. Switched defrost mode per tech sheet to increase number of times unit defrost per day. Advised homeowner on findings and also advised to monitor unit for a few days. No further repairs needed and no leaks were found at time of service.

"Arrived onsite for stand alone freezer not cooling. Upon inspection found evaporator compartment completely frozen over. Evaporator fan is running. Put unit in diagnostics but bid not reveal any error codes. Tested thermistor and recorded 2.2k ohms. Unit will need control, evaporator harness and thermistor replaced. Office to reschedule .; ordrng 1 W11244436 (harness) and 1 W11382529 (CONTROL ) and 1 WPW10384183 (thermistor)"

Arrived on site to install new shifter to resolve unit not agitating. Replaced and retested unit. Verified unit shifting as designed. Call complete.

"Arrived on site for noise complaint. Found condenser coil vibrating causing loud noise through out the house,removed grill cover adjusted brackets,removed compressor cover adjusted condenser tubing from cabinet noise no longer present"

Arrived on site to diagnose washer dryer combo with no power. Examined unit and found neither washer or dryer is powering on. Checked terminal block and found power cable and harness fried and wires severed. Ordering new harness and terminal kit to repair. Advised customer they need to purchase a new power cable by return visit. Office to schedule when PSP part arrives.; ordrng 1 W11090772 (Harness) and 1 279318 (Terminal kit) and 1 PT500L (3 wire cable)

Arrived on site to diagnose washer that was not cleaning clothes well. Ran unit and could hear unit straining to agitate. Found shifter disconnected from the Cam. Replaced actuator with updated model and retested. Verified unit working as designed. Calibrated unit. Call complete.

Arrived on site for dishwasher not operating. I inspected the unit and work area. I found the UI not responding. I tested voltage to the unit and found good voltage. I found the led service light on constant. I swapped in a new control and found no change. I put in a new UI and found no change. I found a service pointer on ge service site for not operating dish washer. I followed the steps and found I would need ges software program to continue diagnosing the unit. I recommend the customer call ge customer service. For further repairs on the unit. Job complete.

Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code for latch failure. Tested latch and was not functioning. Replaced latch and tested. Unit is functioning properly. Job complete

Arrived on site to test unit for fan rattling found half of the blower blades missing. Will need to replace motor office to reschedule. ; ordrng 1 W11035826 (Motor fan)

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor.

Arrived on job for complaints of no ice. Found no power to valve. Spoke with SW and ordered control ; ordrng 1 WPW10317076 (cntrl-elec)

Arrived on site to test unit for oven turning off after a few seconds. Found igniter not sensing flame. Replaced igniter and module test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator with door not operating as homeowner would like. Found no failures to unit at this time and advised customer on hinge operation. No further repairs needed and no leaks were found at time of service.

"Arrived on site to diagnose range with several high burners and trouble lighting several of them. Found range was dirty and needed a cleaning. Cleaned off all burners and adjusted electrodes. Retested and verified burners are now all fast to light and working as designed

"Arrived on site for washer making a gurgling noise. I inspected the unit and work area. I ran both valves, drain pump, recirculating pump. I found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the noise and they said it hasnt happened in a couple of day. I advised the customer to mentor the unit for any noises it makes while not in use, and to inspect the dispenser drawer if the noise comes back for running water. Job complete no water leaks detected."

"Arrived on site to inspect refrigerator with frost building up on ice maker, water dispenser not working and missing shelving. Upon further inspection, I opened the FC door and found ice built up on the side of the ice maker housing and inside the FC section. When I closed the FC door I found the gasket with a gap and not sealing properly. I attempted to correct the gasket by heating it with my heat gun and reshaping it. Doing such failed and I found that the when the unit was filled with insulation, the center mullion was pushed out away from the top of the cabinet causing the door to not be able to close all the way. No water leaks observed during service, job completed."

Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site for cooling complaint. Unit not fully cooling in fresh food section,no ice build up and good air flow to fresh food,setting set to max @5 changing slightly unit shuts off diagnosed unit will need a new thermostat,part is discontinued. Adjusted thermostat bulb to allow unit to run longer to cool fresh food section.

Arrived on site for door issues. Found door slipping on hinge ordering hinge and parts connected to hinge ; ordrng 1 WPW10121046 (Extension) and 1 W11403572 (Bracket) and 1 2314023 (Bushing) and 1 WPW10485980 (Hinge) and 1 WP2266880 (Bushing)

Arrived on job for complaints of grill not heating and oven shutting off. Ordered control for oven issue and module for grill. ; ordrng 1 W11317944 (CONTROL ) and 1 W11318834 (switch-inf) and 1 W11319669 (module)

"Arrived on site to inspect unit for not making ice, upon inspection found the water was off to unit. The valve was plumbed backwards causing confusion, tested with water on and saw water enter tray. Complete"

Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code 5/1lid switch faulty lid is up. Ran test and found latch functioning but control not sensing the lock. Replaced control and tested. With control replacement latch would not function anymore. Replaced latch and tested. Unit is now functioning properly. Ran calibration and auto test. All passed with to errors. Also notified customer of potential loose connection in outlet. Will need to call an electrician for fix. Job complete

"On-site for range front right burner not boiling water as fast as front left burner. I checked operation of infinite switch and element. Found both operational and cycling properly. Informed customer that the front right burner has a different wattage than the front left dual burner. Front right: 2500W. Front left when using dual burners: 3000W. Due to the difference in wattage, the front right burner will not boil water as fast as front left dual burner. Unit functioning as designed. Call complete. Documented with techline online using ref: 7731533084."

"Arrived on site to test unit for belt slipping noise and leak from door. Found bellow was dirty and door had buildup on bottom side preventing door from sealing properly. Cleaned door and bellow, unit is no longer leaking.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system having a leak, I removed and replaced the compressor, evaporator, and heat exchange tubing and vacuumed the system. Pressures held. I install 7.5oz of R134a refrigerant and monitored pressures. Pressures held and the evaporator has a good frost pattern.

"Arrived onsite for unit shutting off randomly and completely. Did talk to the customer and they said that builder fixed possibly electrical issues from the wall. Looked at the unit at the terminal block and voltage was correct 240. Checked connections to the control and all checked good. Put control on order.; ordrng 1 W11528352 (CONTROL)"

"Arrived on site to test unit for uneven doors. Found unit not leveled. Unable to level because cabinet too low for proper adjustments to be made. Advised contractor needs to cut a bit of cabinet off to be able to level unit. Contractor cut cabinet, leveled unit and found paneling on doors need adjusted as unit is now leveled perfectly and peeling is giving the impression of not being even. Contractor agreed and stated he needs to remove doors to install handles and will make proper adjustments with paneling. No leaks detected. Job complete."

"Arrived on site for cooling complaint and unit resetting itself. Found evaporator incased in ice,an diagnostics during fan test unit would reset itself ran diagnostics heater not powering on diagnosed a defective harness replaced fan motor that includes harness defrosted freezer evaporator. Ran diagnostics all test passed

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived on site for Washer is not agitating but will spin at the end. At times will leave the clothes wet. Put in Diagnostics and got motor fault. Found actuator was not engaged into splutch cam. Removed actuator and installed new actuator. Ran diagnostics and washer switched from agitate to spin as designed. Job completed.

"Arrived on site and inspected washer and found lid is broken on the left hand side. A new one will be needed to correct the issue.

Arrived onsite for refrigerator ice maker leaking. Upon inspection found fill tube not properly inserted into fill cup. Made adjustment and tested. Unit is no longer leaking. Job complete .

Arrived on job for complaints of fan noise. Found air getting in from drain.

"Arrived on site to follow up on oven that lights are staying on in. I tested the door switches and found that the lower door switch is super hard to trigger. Ordering new switch / patches to resolve, light will not go out unless they are held together by hand. Office to schedule when we can get latches.; ordrng 2 W10883049 (Door Latch)s"

"Arrived on site for refrigerator that?s freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator section sitting at 35.7?F. The customer advised that the unit was hovering in the 30? area. She also advised that while the unit was freezing items, the icemaker was not working. Check the freezer section and found the freezer section sitting at 18?F. Did it temperature reading on the thermistors from the main control and found the refrigerator section reading 5.48 K ohms while my temperature probe read 39?F. I took a freezer there Mr. check and found the unit reading 13.14 k ohms in the freezer. I checked an amp draw on the compressor and found the compressor reading 1.17 A. Call Techline and spoke to Robert/Andy SR# 7731549899. He advised that the issue was with the thermistor based on the reading of the thermistor showing the unit at 47-48?F when the refrigerator was at 39?F. He did advise that there?s a known issue with freezing items in the refrigerator section on this unit. He did advise that engineering is updating software version on newer controls but that the software has not been fully updated and developed. He advised to replace the thermistor for now but if the issue comes back, we would need to wait for the main control to be released. Replaced the thermistor and tested the unit. The unit began to cool. Call complete."

Arrived on site for a dishwasher that?s flashing four times than three times. Inspected unit and work area. Confirmed the customers complain and found an F4 E3 (wash motor not running) error code. Found the unit through an auto test in the unit ran as designed. Tested the unit and a normal dishwasher cycle two other times and the unit filled and started washing as designed. The second wash around for over five minutes with no issues. Advise the customer to call back if he has any other problems. Call complete.