We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Leander, TX 78641
Justin
Job Details: 11/01/2021
Arrived on site for a wall oven that was not reaching the correct temps. Upon arrival the customer stated that they had a home inspection and were told the wall oven was not reaching the right temperature. I preheat the unit and let the temps swing high and low several times. I found the average temp to be 316?F when set at 325?F. I calibrated the unit up 10?F. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78737
Luis
Job Details: 11/01/2021
We serviced a
JENN-AIR RANGE
Model JES9800ACB
Near Austin, TX 78704
Leonardo
Job Details: 11/01/2021
Arrived on site for right rear burner out of place. Tested unit and found element was not secured. Secured the burner and check all other burners to be sure they are secure. All burners are secure. Tested unit and right front burner is not turning on. Found wiring harness for front right burner is burnt.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for dryer having a power failure. I inspected the unit and work area. I tested the unit and found it powering off right after a load is started. I tested voltage to the unit and found good voltage. I tested the motor from the control and showed good resistance. I replaced the control and retested. The unit still powered off. I gained access to the motor and tested the start winding. I found it reading less than half an ohm when it supposed to be between 3 to 5 ohms. I am ordering the motor to complete the repair.; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near McMahan, TX 78616
Jacob
Job Details: 11/01/2021
Arrived onsite for the seal at the top right corner not staying in place. Looked at the door and saw that seal would pop out of place. Put a little bit of silicone in between to help the seal to stick better. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I placed my multimeter on the black wire and checked amp draw to the element and got 7-9amps as designed. I pulled the unit out and tested ohms to the element and got 13ohms. I advised the customer of my findings and made recommendations for use (settings) and care, as well,as detergent and rinse aid use. Customer has a water softener system and is using rinse aid. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
"Arrived onsite for dishwasher upper rack falling off rails. Upon inspection found failed adjuster and wheels assembly. Per Whirlpool service pointer, must update adjuster assembly with kit update. Used adjuster kit and tested unit. Unit is functioning properly job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
"Arrived onsite to install previously diagnosed parts. I installed the RC harness, shims, UI and main control. I tested the unit on test 4 and observed frost pattern. The RC evaporator frosted and thawed as designed. I re assembled the unit and advised the customer to give it at least 24 hours before restocking . No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE525C0BS0
Near Liberty Hill, TX 78642
Lou
Job Details: 11/01/2021
"Arrived on site to inspect range error codes. Upon further inspection, I found the unit unplugged. Plugged the unit in and immediately, the error code F9E0 -miswired home or miswired appliance. I tested voltage at the outlet and got 240V. Was able to get the unit in test mode and tested voltage at the Con2-7 to Con4-3 and got no voltage. Checked the power cord continuity as I didnt get voltage at the terminal block and the power cord is good. Plugged the cord back in and slightly pulled it out and checked voltage and found the outlet itself is bad as I only got 63V at the power cord while plugged in. I advised the customer of my findings and recommended that they have a certified electrician replace the outlet. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Kevin
Job Details: 11/01/2021
"Arrived on site and found thermistor located in wrong spot. Took picture, sent to PR. Replaced parts anyway. Unit located in maintenance shop, not plugged in. . Installed new damper, control, UI, evap motor, and thermistor. Tested unit, unit tested good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Waco, TX 76712
Jonathan M
Job Details: 11/01/2021
"Arrived on site for refrigerator that?s not cooling the freezer section. Inspected unit and work area. Confirmed the customers complaint and found the freezer section sitting at 17?F. The customer advised that the unit has seemingly been calling better over the last day or two but that they?re having to consistently manually defrost the freezer section prior to the unit cooling properly. Checked average temperatures in the fresh food and freezer sections and found the fresh food section sitting at 36?F as an average temperature. Found the freezer side sitting at an average temperature of 19?F. Attempted to remove the evaporator cover and found the evaporator cover completely covered in ice. Was unable to remove the cover due to the wire harness being a part of the evaporator cover. Attempted to place the unit in a manual defrost and could not hear the heater coming on. I called Whirlpool Techline and spoke to Chris SR # 7732129406. He had me check voltage going to the heater during the heater test and found proper voltage but no amp draw coming from the heater indicating a bad heater, a bad thermal fuse, a bad connection, or a bad wire in the cabinet. He advised that at this time due to inability to access the freezer evaporator, there would be nothing we could do until the unit is manually defrosted. I did advise the customer that they would need to defrost the unit at least 2 to 3 days prior to any repair. Office will need authorization for the heater and evaporator cover.; ordrng 1 W10882092 (heater)"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Leander, TX 78641
Justin
Job Details: 11/01/2021
"Arrived on site for a washing machine with an unresponsive user interface. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I attempted to run a diagnostics cycle, but the start button on the unit would not work. I unplugged the unit and gained access to the UI and control. I checked the continuity at the UI harness and found it good. I plugged the unit back in and checked voltage coming from the control and found it good. The green LED light was flashing indicating good VDC present. This indicates a faulty UI per the tech sheet. I installed the new UI and then tested the unit. The unit was now able to start a diagnostics cycle. It ran, but when in spin it was catching itself and not able to spin properly. I gained access to the bottom of the unit and found significant gear case oil. This indicates the unit also has a faulty gear case. I informed the customer on my findings. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Austin, TX 78745
Kevin
Job Details: 11/01/2021
"Arrived on site and found latch broken.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 11/01/2021
"Arrived on site to diagnose a washer that is not cycling properly. Found cold water turned off at wall valve, preventing water flow into unit. Turned water on and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Niederwald, TX 78640
Kevin
Job Details: 11/01/2021
Arrived on site to test unit for front burner too high. Found burners working as designed. Adjusted burners to lowest setting. Advised customer that this is the adjustment limit. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dryer making loud noise and bursting smell. Inspected unit and work area. Verified failure and found noise from blower wheel. Gained access to blower housing and found a pencil and 2 screws. Removed objects and assembled unit. Tested operation, all tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Kevin
Job Details: 11/01/2021
"Arrived on site and replaced refrigerator door diagnosed by previous technician. After inspecting the new door, find a dent on the right side. Ill need new door to complete repair. Office to reschedule.; ordrng 1 LW10638684 (Door)"
We serviced a
MAYTAG DRYER
Model SDG515DAWW
Near Round Rock, TX 78664
Tommy
Job Details: 11/01/2021
"Arrived onsite for dryer, found belt slightly off. Reinstalled and tested unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for When the ice maker takes in water, the noise is really loud. Similar to when it?s not hooked to plumbing at all. But it is hooked and making ice. It?s just really loud. Placed in diagnostics and ran test 44 harvest then test 45 water fill test. UI wouldnt allow me to toggle between water on and off. Instead it went from 1, then straight to 3. When I pressed change setting key it went to 4. No toggle available and wouldnt dispense water in test 45. With this I couldnt get the water to fill the ice try to hear any noise the fridge makes when the water fills the ice mold. Customer also informed me the water dispenser doesnt always work. In order for the water to dispense you must press the ice maker paddle for a few seconds then the water dispenser works. Removed dual valve and installed new valve. Unfortunately the new valve leaked when dispensing water. Removed new faulty valve and installed original valve. Original valve didnt leak when water dispenser was pressed. Ordering another dual valve, UI, and both pads to return and complete the repair. Returning with all previously ordered parts. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512401 (UI) and 2 WPW10346924 (Pads)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Wesley
Job Details: 11/01/2021
Arrived onsite and found unit operating with no water supply to unit. Corrected water supply to correct ice production issue. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78724
Wesley
Job Details: 11/01/2021
Arrived onsite and found unit not powering on. During diagnostics discovered power supply faulty from outlet. Advised customer that there is a home power supply problem causing unit not to function. Advised electrician will be needed to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dishwasher having error code F8-E4 overflow. Inspected unit and work area. Found mounting screw used to mount dishwasher interfering with door and not allowing to close completely. Removed screw and toe plate. Added new screw to mount. Found no loop in drain line and drain line is not long enough for loop due to cabinet between sink and unit. Recommend adding a extension to drain line. Performed diagnostics mode and tested operation. Observed for possible water leaks. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID OVEN
Model KEBS208SSS00
Near Austin, TX 78703
Leonardo
Job Details: 11/01/2021
Arrived on site for ovens taking to long to heat. Test both ovens at 350 and noticed top broiler element Has failed. Oven is too hot and needs too cool down before replacing the upper oven broiler element. Office to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model MER8800FZ0
Near Del Valle, TX 78617
Jacob
Job Details: 11/01/2021
"Arrived onsite for unit not heating up to 350 in bake mode. Went ahead and checked continuity on the bake element. Bake element was no good. Replaced bake element. Tested the unit up to 350, and unit made it with no issues. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/01/2021
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kyle, TX 78640
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not agitating. Upon inspection found the units actuator was a recalled part. Replaced actuator and tested agitation, no problems found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Liberty Hill, TX 78642
Lou
Job Details: 11/01/2021
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HB1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/01/2021
Arrived on site for range that continues to trip circuit breaker. Inspected unit and work area. Found unit already pulled out. Gained access to terminal block and found power cord not connected properly (see SD-QUICKPIC). Corrected power cord and put unit back in place
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Marcos, TX 78666
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for unit not cooling, tested unit found temp in FC was 38 and RC 46, temp set to max, compressor was pulling.8 amps, no frost pattern on evaporator, need sealed system to fix issue, requesting 2 hours on return visit, will also need nitrogen, office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 W11179385 (Drier tube) and 1 WPW10197428 (Start device) and 1 WPW10350564 (Capacitor) and 2 W11506635 (Access valve)s and 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for fridge not dispensing water. I found the reservoir frozen over. I found the evaporator fan blowing. I tested the rc thermistor and found it reading properly. I replaced the control. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB02
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker but still could not get it to harvest or fill in diagnostics. It still shows code 23 for switch or faulty motor. I called techline for assistance SR#7732128214. We found 2 of the wires at the harness not showing continuity indicating a shorted harness within the door. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Buda, TX 78610
Kevin
Job Details: 11/01/2021
Arrived on site and inspected unit for missing plugs. Delivery team did not swap hinges from left to right. Ordering new plugs direct to customer. Job complete.; ordrng 4 WP12246610 (D2C plugs)s
We serviced a
MAYTAG DRYER
Model MEDB755DW
Near Del Valle, TX 78617
Jacob
Job Details: 11/01/2021
Arrived onsite for unit not heating. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. After further inspection I found cause was due to an evap coil leak were copper/aluminum factory connector was. Lots of uv dye on coil. Called techline and spoke with Joel sr#7732128293. Was instructed we would need to reorder new evap coil and redo sealed system repair. Office to reschedule for 2 hr ss repair. ; ordrng 1 W11122867 (Evap coil) and 1 Cnote (Need reschedule for 2 hr ss repair)
We serviced a
GE COOKTOP
Model n/a
Near Austin, TX 78717
David S
Job Details: 11/01/2021
Arrived on site for cooktop being corroded. I inspected the unit and work area. I reassembled the unit and got 3 of the burners to reset properly.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect microwave display going blank. Upon further inspection, the customer advised that the display will go blank but the unit will continue to heat/operate. I tested the unit with a cup of water and it operated as designed. Due to the issue being intermittent, I removed and replaced the display control and main control and retested. Unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 11/01/2021
"Arrived on site ,replaced dryer drum . Tested unit all checked normal. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Cedar Park, TX 78613
Justin
Job Details: 11/01/2021
"Arrived on site for a refrigerator with visibly broken parts. Upon arrival the customer showed me tears and corrosion on his gaskets. Upon further inspection I found all three door gaskets corroding, and the rights side RC door gasket ripped. I replaced both RC door gaskets, and molded the left side one with my heat gun. Both gaskets were now sealing as designed. I advised the customer on not opening the left side door for a minimum of 4 hours to let the gasket set. I am ordering the FC gasket to replace. The customer also stated the FC light was out. I found the FC light bad and needing to be replaced. I am also ordering the light.Office to reschedule. ; ordrng 1 W11520324 (FC LED) and 1 WPW10714545 (FC Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78759
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously diagnosed console. Upon replacing the console the unit was still not operating properly as designed, I found that the control and drain pump had to be replaced as well, the unit is now operating properly as designed and was calibrated after replacing the control. Job complete."
We serviced a
MAYTAG RANGE
Model MGT8775XS00
Near Austin, TX 78759
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose range with middle burner not functioning. Customer advised me the valve does not turn. Checked stem and found valve seized. Replaced valve and verified no gas leak present. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78731
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose dishwasher throwing F2E2 error for customer, who has to reset it for 24 hours till it works again. Checked unit and found no saved errors in control. Ordering control and UI to resolve, since control isnt recording errors. Office to schedule when we get parts,; ordrng 1 W11305308 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
Arrived onsite to replace previously diagnosed parts. Replaced retainers and stoppers. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/01/2021
Arrived on site to check unit for leaving residue. Found bad sump and motor. Advised customer to clean filters and tub prior to installing new sump and motor. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the LED modules dim in the RC section and the FC section module out. Removed and replaced the modules and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78724
Scott
Job Details: 11/01/2021
Arrived on site for for washer not advancing . Found latch clicking but not locking . Replaced latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/01/2021
"Arrived on site for refrigerator having frost in FC and not producing ice. Inspected unit and work area. Found frost buildup is from air leak in to FC. Inspected door seal and found sealing. Measured temperature in FC and found correct. Inspected ice maker and found at ice break position. Performed diagnostics mode and attempted to cycle ice maker. Found ice maker not responding. Ran fill cycle and found water going to ice maker. Measured voltage and found correct. Tested FC thermistor and and evaporator thermistor and found good reading. Tested FC evaporator fan and found working. Found failed ice maker.. ; ordrng 1 W10898228 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
David S
Job Details: 11/01/2021
"Arrived on site for dishwasher door falling and the vent dripping water when opened.I entered diagnostics mode and found no fault codes. I gained access to the hinges and found the friction pads missing. I replaced the friction pads. I inspected the spray arms and found the clear of debris. I found nothing blocking the stem vent. I called techline and spoke to Chris I advised him of my findings. He advised to replace the entire vent assembly. I received sr#7732131472. I am ordering the vent, inner and outer cover, and gasket. ; ordrng 1 WPW10428211 (Vent) and 1 W11112070 (Deflector) and 1 WP8269259 (Gasket) and 1 W11105958 (Silver vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78704
Luis
Job Details: 11/01/2021
Arrived on site for water leaking. Tested water dispenser found a broken water line in harness sleeve attempted to repair line with coupling still leaking diagnosed unit will need a new freezer door. Ordering a new freezer door ; ordrng 1 W10800815 (Freezer door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX03
Near Jonestown, TX 78645
Justin
Job Details: 11/01/2021
"Arrived on site for a refrigerator leaking from the gasket. Upon arrival the customer showed me that the unit was leaking from the bottom right side of the FC gasket. He also stated it was intermittent. Upon further inspection I found a sheet of ice on the bottom of the FC, and a clogged drain tube.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Austin, TX 78754
Wesley
Job Details: 11/01/2021
Arrived onsite for grease leaking and burner questions. Advised customer on grease patterns from baking grease and optimal burner ignition standards. All checks good. Advised customer on adjustments.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 11/01/2021
"Arrived on site for unit not heating. Tested unit and ran diagnostics. Found no error codes. Heating element working properly.Instructed customer about using rinse aide to help with drying. During testing noticed a noise coming from the motor during washing cycle.Ordering sump and motor. Office to reschedule..; ordrng 1 W11416362 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FTMS00
Near Austin, TX 78737
Luis
Job Details: 11/01/2021
Arrived on site for a defective main control. Installed updated control kit,powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Scott
Job Details: 11/01/2021
"Arrived on site used noise kit ,added pads under mouser mount .replaced motor and blower wheel. Tested unit . Unit sounds quieter and no banging noise . Cleaned lint out . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite to install previously diagnosed parts. I installed the drain hose and console. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/01/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Performed diagnostics and tested water pressure without filter and found same results. Tested water to filter housing and found same results. Gained access to inlet valve and disconnected outgoing water and tested water dispenser and found same results. Tested water pressure to unit and found good water pressure. Found failed single inlet valve. ; ordrng 1 WPW10341320 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78702
Jacob
Job Details: 11/01/2021
Arrived onsite for pads to the door had ripped off. Customer showed me the pads had ripped off the door hinges. Replaced pads. Tested the door. No issues at this. Job complete
We serviced a
WHIRLPOOL OVEN
Model WMH32519HW2
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for microwave not powering on. I inspected the unit and work area. I tested voltage from the outlet. I found good voltage. I gained access to thermal fuse and found it open. I placed my resettable and tested the unit. It is working as designed. I replaced the thermal fuse. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Austin, TX 78721
Taylor M
Job Details: 11/01/2021
"Arrived on site to diagnose dishwasher leaking, upon arrival I gained access to the unit and found that there is a fault code pertaining to the vent wax motor, I put the unit into a diagnostics cycle and found that the unit is leaking from the vent, I gained access to the vent and found that the vent bezel is warped and needs to be replaced, i am ordering the bezel and returning with the vent and gasket, ; ordrng 1 W11545290 (Bezel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78733
Taylor M
Job Details: 11/01/2021
"Arrived on site to diagnose refrigerator making loud noise and having dispensing issues, i gained access to the unit and found that it is making noise due to the leveling feet not being set on an unleveled floor, i set the leveling feet and now the noise no longer persists, i gained access to the water dispenser pad and ice maker pad utilizing a cup and found that both are operating properly as designed, Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manchaca, TX 78652
Kevin
Job Details: 11/01/2021
"Arrived on site and sent washer into diagnostics cycle and did not find any saved error codes. Ran all functions in manual diagnostics and did not see any issues, except hoses rattling against back of unit. Pulled unit forward 6 inches, and rattling noises stopped. Sent pictures and videos to PR. Washer is operating as designed. Instructed customer on proper loading, water and wash expectations. Set washer into spin cycle with towels provided by customer. Everything is working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose a refrigerator that is building ice in fc. Found ice door not mounted due to broken mounting. Installed new ice door kit and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78730
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival the customer informed me that the unit had been leaving sheets of ice in the freezer, with no ice. Checked icemaker and found the fill tube was shoved behind the icemaker and not seated in the fill cup. Removed icemaker and seated fill tube. Unit filled and is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS2
Near Kingsland, TX 78639
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose a microwave that isn't responding to user input. Found touchscreen and touch pad non-responsive also hinge screw stripped and it will need to be drilled out to replace door. Door and hinge screw will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10283390 (Door) and 1 W10565483 (Screw)
We serviced a
KENMORE RANGE
Model 790.961098
Near Killeen, TX 76542
Al
Job Details: 11/01/2021
"Arrived on site to inspect range bake element. Confirmed it was defective, removed and replaced it. Reassembled and unit tested properly. Customer satisfied. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for not enough water when washing bulky items, tested unit found unit running as designed, customer stated that there low water on initial start up, advised customer that this is normal operation of machine at stage and wash cycle, no leaks detected job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78746
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously diagnosed strike due to it being broken, I gained access and replaced the strike and now the unit is operating properly as designed. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
"Arrived on site for a dishwasher not functioning properly. Upon arrival the customer stated they had an electrician out per the last diagnosis, and that they had found the power source to the unit fine. I checked voltage again at the junction to the dishwasher. I found the L1 and L2 to ground incorrect again. I also found the unit installed incorrectly. The power cord to the units wires had the wrong wire nuts attached, and the power cord itself is not a normal dishwasher cord. I informed and showed the customer my findings. I also attached a picture of the voltage to SD pics. I advised the customer again to reach out to an electrician. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not agitating causing issues, upon inspection found the bad actuator on the unit causing the gear to slip. Replaced actuator and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for leaking from dispenser. Upon inspection found the units dispenser causing some water spots, Replaced dispenser with no issue. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Andrew
Job Details: 11/01/2021
Arrived on site to test unit for leak. Found vent was leaking from being separated at factory weld. Needing vent assembly and gasket to fix issue. Office to reschedule. ; ordrng 1 W11038720 (Vent assembly) and 1 W11184028 (Vent gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 11/01/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit was dripping from vent. This is not uncommon but proceeded to test. Unit vent has voltage but is barley coming on and getting airflow through searched for obstruction in vent but couldnt find. Ordering both vent and vent shute.; ordrng 1 WPW10195028 (Vent) and 1 WPW10469574 (Vent motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78704
Luis
Job Details: 11/01/2021
"Arrived on site. Diagnosed a frozen drain,defrosted ice,cleared drain tube,checked water flow through drain good.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Tommy
Job Details: 11/01/2021
"SR 7731838281, spoke with Andrew, according to Andrew unit is underloaded causing issue. Spoke with customer on load size and putting more in. Job Completed."
We serviced a
ROPER WASHER
Model RAX7245AW0
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/01/2021
Arrived on site to replace timer for washer. Replaced timer and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. ;
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Austin, TX 78749
Kevin
Job Details: 11/01/2021
"Arrived on site and inspected dryer for not spinning. Found proper voltage to the block. Replaced control board and issue still continues. Found no continuity on the fuse and the heating element. Replaced element and fuse. Tested unit, unit tested good. Used vent testing meter and thermal coupler to show proper heat, but improper air flow, took picture. Advised customer about getting vents cleaned out. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dishwasher that keeps melting spray arm. Inspected unit and work area. Found heater has lost shape and bowed causing spray arm not to spin freely. Found due to egg shape heater has burnt hole in tub. Will need to replace tub assembly, heater and spray arm.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/01/2021
"Arrived onsite for washer not completing cycle and not draining. Customer stated that cycle did not complete and had to manually drain water. To a certain point then plugged in unit and drain pump kicked on and successfully drained remaining water in tub. Pulled unit and removed back panel inspected pressure hose and tub port, checked good. Tested unit and filled. Found that as tub filled pressure hose began to kink. Made adjustment to hose. Canceled fill and unit drained properly. Ran quick wash and had no issues. Ran normal load and had no issues. Unit is functioning properly properly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
David S
Job Details: 11/01/2021
"Arrived on site for fridge losing power. I inspected the unit and work area. I found the unit working. I inspected the deli UI and harness. I found them both good. I activated the fans, defrost heater, fascia heater, and the ice maker. I none of them causing the unit to power cycle. I gained access to the control in the back of the unit. I found frost and condensation building up right under the control box, with a rust hole already forming.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite for dryer not heating. Upon inspection I found the power cord damaged and the ground on the cord terminated with the units neutral connected to chassis ground. I corrected the unit wiring. I found only 1.3 VAC from L1 to L2 with 125 VAC at each pole to neutral. I advised the customer would have to have a licensed electrician come service the outlet due to the absent voltage. I called techline to report the situation. Besides correcting the wall voltage. They advised having the cord replaced with a restraint installed. SR#7732126313. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXSS4
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/01/2021
Arrived on site to install previously diagnosed parts. Removed wheel assemblies and installed new wheel assemblies. Tested top rack and it is secure and not falling off the rails. Had customer test it too. She stated it slides much easier that it did before. Ran diagnostics and no error codes came on. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
Arrived on site for a refrigerator with a torn gasket. Upon further inspection I found the left side RC door gasket and the right side RC door gasket ripped. This rip is also allowing condensation onto the gasket and creating mold. We will need to replace both gaskets to repair the unit. The office will need to get authorization for the repair. We will need to come back with the gasket on hand and the one already on order. ; ordrng 1 Autho (Autho)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AES
Near Austin, TX 78731
Luis
Job Details: 11/01/2021
Arrived on site. Replaced middle and side drawer slides tested upper drawer operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Temple, TX 76504
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator with broken harness/power cord. Upon arrival I confirmed complaint and replaced power cord harnes. Reassembled unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not allowing for filter replacement. Upon arrival I found filter had just gotten stuck when trying to be removed. Safely removed filter and then reinserted it and found proper functionality had returned. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Kevin
Job Details: 11/01/2021
"Arrived on site and inspected unit for not spinning out and leaving water in the tub. Ran diagnostics and unit passed all tests. Accessed drain pump and it was clear. Unit functions as designed, job complete. WZORN00APL1"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Austin, TX 78750
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously failed top interlock switches and fuse, upon arrival I gained access to the unit and replaced both and referenced the tech sheet to verify connections on the common, normally closed and normally open terminals of the switches. I found all connections to be good and correct but when I utilized my tester fuse it would blow upon giving power to the unit, I disconnected all molex connectors to the control and the black line to the relay on the control and tested the unit with power and the door open, I found that the unit doesnt trip the breaker. The control is faulty, I am ordering a new control and have set return service ; ordrng 1 W11413135 (Control) and 2 W10138793 (Fuse)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for washer not agitating. I inspected the unit and work area. I found the actuator was from the cam. I replaced the actuator and reattached the cam. I tested the unit. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Wesley
Job Details: 11/01/2021
Arrived onsite and replaced icemaker per diagnosis. Advised customer on repair. All else checks good.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not draining, upon inspection found the drain pump shorted causing the issue, replaced drain pump and tested unit. All functions returned. Complete"
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Georgetown, TX 78628
Lou
Job Details: 10/30/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Using my vent test kit, I tested the airflow to the unit and it failed twice. Also found the inner door seal missing which without it, the door will not seal properly and the unit will not heat properly. I disassembled the unit and found a large amount of lint built up inside. I tested ohms to the fuse, cutoff, thermostat and element and found the element open. Reassembled the unit and advised the customer of my findings. I am ordering the inner door panel and will return with the element. Ordering CNOTE-AUTHORIZATION and office to schedule return service. Returning tech will need to clean the lint from the unit before leaving! ; ordrng 1 W11465962 (Inner door panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and found the water barely coming out. I removed the filter and installed my bypass and retested and water dispensed properly. I removed and replaced the filter head/reservoir assembly and installed a new filter and tested. Water is dispensing as designed. Recommended that the customer purge the water for at least 2 gallons. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
"Arrived on site for a refrigerator with the UI continuously beeping and the lights flashing. Upon arrival the customer had the unit unplugged. The customer stated they had it unplugged for several days, for the could not get the beeping to stop. They said while it was beeping they could also hear a click, almost like a relay. Once we plugged the unit in we found it working as designed. I tested the door switches and found them running as designed. Due to the customers issue and the relay clicking I went ahead and replaced the control I pin case of an intermittent issue. The unit is working as designed. Call complete."
We serviced a
ELECTROLUX WASHER
Model EWFLS70JTS0
Near Round Rock, TX 78681
Justin
Job Details: 10/30/2021
"Arrived on site for a washing machine not draining. Upon arrival the customer stated that what will happen is the unit will stop mid cycle with water in the unit still. I put the unit into diagnostics mode and found stored error code E38 for pressure sensor failure. Per the tech sheet I checked the air trap and pressure tube for any obstructions. I found none. I gained access to the pressure sensor and found that there was a small burn on the connector on the sensor itself. I ohmd out the sensor and found it good however. Per tech sheet this indicates a control issue.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Justin
Job Details: 10/30/2021
"Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked voltage at the wall and found it good. I gained access to the terminal block and found the power cord not fully installed onto the block. The red wire was grounding out at the chassis and causing burn marks. I found the terminal block stripped, and the screws unable to be screwed in to install the power cord. I am ordering a new terminal block to install. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I found the water dispenser not dispensing water but the ice maker is getting water and making ice. I tested the valve and filter head and still no water. Removed and replaced both and retested and still no water. I inspected the hv control and found no burnouts. Tested the dispenser from points P3-7 to P1-2 and did not get voltage. No water leaks observed during service.; ordrng 1 W11043763 (Hv control) and 1 W11542754 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect microwave leaking air. Upon further inspection, I turned the vent fan on and did not feel any air leaking. I tested the unit with a cup of water and could feel the air leaking from the bottom right side. I removed the unit from the wall and removed the cover and found the air deflector not seated properly. I adjusted the deflector and also found that the vent was not sealed properly. I placed the unit back in its place and removed the vent cover in the cabinet above and sealed the vent and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Georgetown, TX 78628
Lou
Job Details: 10/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the detergent dispenser door being broken, I removed and replaced the tub and installed a new sump/motor assembly and dispenser and transferred other parts from the old tub to the new. Installed unit and tested and unit is operating as designed with no leaks. No water leaks observed during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
"Arrived on site for a refrigerator not dispensing water. I checked the temps in the unit and found the FC at 3?F and the RC at 30?F when set to 37?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found no excess ice build up on the evaporator covers. I gained access to the control and ohmd out the thermistors. I found the RC at 7.12k, the FC at 22.7k, and the RC evap at 8.55k. The RC thermistor is a little low for the temps at the time of reading. It is reading the unit warmer than it should. Therefore it is over cooling to compensate, which is what is freezing the reservoir. I replaced the RC thermistor. I then gained access to the reservoir and thawed it out. I also found the RC evap thermistor in the wrong spot. I adjusted this and then tested the unit. The water is now flowing as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the left RC door was not working. I placed the unit in diagnostics and tested the ice maker in test 57 and it passed. I tested the fill tube and it failed. I found the fill tube heater is bad and ice has formed in the fill tube. I removed and replaced the fill tube/heater and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is making a popping sound coming from the back of the unit. I placed the unit in diagnostics tested the damper, ice maker, compressor and defrost and could not duplicate the noise. Took the unit out of diagnostics and allowed it to begin to cool again and still could not duplicate the noise. From the description the customer provided, I advised that most popping noises are from the refrigerant running through the lines which is normal noise. I recommended that the customer take a video of the noise should the unit continue to make the noises. No repairs needed at this time. No water leaks observed during service, job completed."