Arrived onsite for squeal and found unit tension pulley is squealing. d 45 for part and 2055 for service and . Completed repair. All checks good. Unit is now operating as designed.

Arrived onsite and repaired unit by replacing defrost harness. Tested heater and is in range. Replaced torn door gasket and heat treated unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and installed the adjuster kit to repair issue. Unit is now operating as designed. All checks good. Advised customer on the repair.

"Arrived on site for door seal issues. Found gap at fresh food door,remolded door gasket checked door seal good."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temps FC 61? RC 57?, there is no ice build up on evaporators and no defrost issues. Compressor was humming really low to the point where you cant even hear it. Unit will need a sealed system repair. d CX 6299+ 5049 parts 11348+ CX d . No water leaks detected during service. Job completed."

Arrived onsite and found unit walking because of being severely unleveled by inches. Leveled unit to design specifications. All checks food. Unit is now operating as designed. Advised customer on repair. 1745 . Advised customer on repair and tested and calibrated. All checks good.

Arrived onsite and found right front burner shorted. Replaced with stock. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site to follow up on refrigerator that was losing cool. Checked for dye and found dye behind mastic on evap cap tube. Pressurized with nitrogen and confirmed pinhole leak in line due to cracked weld. Corrected weld and verified pressure good. Replaced dryer and Re unit. Verified unit cooling as designed and holding pressure. Call complete.

Arrived onsite and provided customer instruct on ice chute frost issue and maintenance. Ice door is sealing well and mechanically sound. . All checks good.

Arrived on site to install cutter grid to complete repairs to ice machine. On arrival found unit had a sheet of ice on the chill plate almost ready to drop. Replaced cutter grid ans verified it got hot. ed remaining 6158 # 494C9T. Call complete.

Arrived on site to diagnose dishwasher leaking from left side of door. Ran unit and saw water running down the corner from the door. Replaced gasket and adjudged level slightly. Tested with door panel off and found no further leaks. Call complete.

"Arrived on site to diagnose dishwasher not running, completely dead. Checked incoming voltage and verified good voltage and polarity. Traced voltage and verified unit getting voltage at UI, but not accepting commands. Contacted property manager with estimate of 2255 , 107.30 Parts + . Daniel approved. Replaced UI and tested unit. Verified unit working as designed. Office to charge 3603 via card on file. Call complete."

"Arrived on site for not dispensing ice. Tested ice dispenser,motor running no ice dispensing,removed bucket and shaft,found spring seized between shaft and coupling. Removed spring fron shaft,cleaned shaft,spring and coupling,added grease reassembled unit tested ice dispenser unit working as designed. 1955 . 2406 # 3449N9"

"Arrived on site for no ice and broken plastic. Found broken ice container,ran icemaker through a harvest failed,replaced container and icemaker,ran icemaker through a cycle passed filled with water."

Arrived on site for door issues. Found door not sealing correctly adjusted door hinge tested door operation good.

"Arrived on site for no ice. Per customer icemaker was replaced,asked customer if after icemaker replaced if the prev tech power cycled unit,per customer power was never cycled. Ran diagnostics E2 error code,power cycled unit ran diagnostics,optics passed,fan motor passed,thermistor passed,ran harvest test passed,ran fill test passed. Informed customer unit needed a power cycle to remove error code."

"Arrived on site for damaged fresh food doors. Removed both fresh food doors,installed new left and right fresh food doors,checked door seal and operation good."

"arrived on site for ice clumping. Diagnosed icemaker in freezer tilted causing water to leak from icemaker to bin,removed icemaker reinstalled and leveled icemaker,ran fill test passed with no leaks."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the motor and capacitor and tested. The unit would still not drive the basket in spin mode. I found the hub was stripped and after replacing, the unit operated as designed. I calibrated and tested in manual and automatic modes. Operational test good, no leaks observed during service."

"Arrived to inspect spraying issue. I found the unit appeared to have all functionality, but when testing for water flow, the lower spray arm would barely move and there was not enough water pressure fur the upper arm to rotate. I inspected the pump inlet and found no obvious signs of debris and attempted to clear the pump, with no change. Due to the unit being a lower priced model, the CX d to have the sump assembly replaced. No leaks observed during service. +.1669 # A33CPP"

"Arrived to inspect ignition issue. The left front burner would not ignite as it should and I bedded the burner cap to the burner cup and could not recreated the issue. I verified all burners worked and designed and advised the CX of my findings. Eemonstrated how to secondarily ignite the burners by pressing on any of the knobs. Operational test good, no gas leaks detected during service."

"Arrived to inspect ice production issue. The CX described the issue as very thin ice production and after it started operating in that manner, they unplugged the machine and have not ran it. I found the water valve would not fill. E the CX for the valve and installed. The condenser was badly plugged with debris and the air separator plate had been bent over, allowing hot condenser air to circulate and further lower efficiency. I corrected the separator plate and removed the debris from the unit. Service test mode revealed all functions present. I allowed the unit to produce a slab of ice and it was well frozen and at the expected thickness. Operational test good, no leaks observed during service. Valve 1402, SC 1999. CX purchased cleaner for 18 3880 # 99494R"

"Arrived to instal previously and ordered parts. I removed and replaced the ice maker and during fill, the unit made a very loud 60Hz buzz. I removed and replaced the valve assy and tested. The issue was resolved and the unit resumed normal operation. I squared the chassis and leveled the doors. No leaks observed during service."

"Arrived to inspect machine smoking. I found the coupler was not fully seated and pushing the motor shaft forward, causing the centrifugal switch stop washer to rub against the motor housing. I corrected the coupler mounting and tested. The issue was resolved and I found the agitator dogs had worn out. The CX elected to purchase the agitator dogs and I installed. Operational test good, no leaks observed during service. Parts 86 9.37 # 4MCWY4"

"Arrived on site for no lights and no ice. Diagnosed a defective freezer led module replaced module,ran icemaker test icemaker not running through a forced cycle,replaced defective icemaker,icemaker ran through a cycle and filled with water leds working as designed"

"Arrived to instal previously diagnosed and ordered parts. I verified 12VDC to the UI from the UI harness end and installed the UI. All operations of the unit returned to normal and it filled, cycled, heated, dispensed and drained as expected. Per MS, no additional charge for UI. No leaks observed during service."

"Arrived on site to install a new heater under warranty.I spoke to the customer about the dishwasher not cleaning the dishes. I replaced the heater and tested the unit, I found the wash motor struggling even harder to start and not providing appropriate pressure to wash the dishes. I spoke to the customer again about replacing the sump and motor because it is failing. He agreed.I installed the wash motor. I Customer part 1584 is 50. Customer in full with card. I tested the unit and found it working properly. Job complete."

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Confirmed the customers complaint and replace the strike. Tested the unit in the unit is now working as designed. Call complete.

Arrived onsite and found unit front panel bowing and causing door to not latch with strength. Corrected alignment. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived onsite and replaced socket, unit is now operating as designed. All checks good. Advised customer on repair."

Arrived on site to diagnose a range that sparked. Found wire was pinched between back cover and frame. Removed burnt wiring and repaired unit. Tested unit and found all is functioning properly at this time. Tech line rep OrlandoFile# 7733576863Safety File# 7733542873

Arrived on site to replace previously ordered parts for ui. Replaced ui and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. 3698 # 43WJL4

Arrived on site to replace previously ordered parts for dryer. Replaced burner assembly and tested unit. Found all is functioning properly at this time and no gas leaks were found after service was performed. 3377 # 3WT9AX

Arrived on site to diagnose a washer that is not spinning. Found capacitor unplugged preventing motor from running. Rewired capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in system and homeowner is going to replace unit.

"Arrived on site to inspect microwave, inspected unit and work area. Tested unit and found it functioning as designed. Job completed."

"Arrived on site for microwave, inspected unit and work area. Tested unit and found making loud humming noises. Removed unit from wall and disassembled. Found diode badly melted and mag smelling burn. Replaced parts. Reassembled and tested unit and is now operating as designed. Job completed."

"Arrived on site for refrigerator or cooling, inspected unit and work area. Tested temps FC 67? RC 41?. There was no frost build upon any evaporator. CX stated refrigerator would not shut off. Did amp draw on the compressor and had 07v. Unit will need a sealed system repair. If CX calls back to set appointment parts are covered but not . CX d at this time. No water leaks detected during service, job completed."

"Arrived on site and inspected dishwasher and found incoming waterline is leaking, recommend it to homeowner that waterline be replaced. Explained that this is not part of the dishwasher but is an accessory that can be purchased at a retail and replaced. job complete"

"Arrived on site and inspected washer did not find any error codes. Sound wash tub is not centered and leaning close to the front. This could be causing washer to be more prone to un loads. Center tub and basket and then Ran all functions in manual diagnostic and did not see any issues. Discussed correct loading and detergent usage West Customer. No further repairs required at this time, job complete"

"Arrived on site and found no saved error codes, wash motor is running properly during a diagnostic cycle but when a heavy cycle is started wash motor doesnt run and diverter is just making noise. Replaced control board, door latch, and wash motor and it will now begin washing immediately during a heavy cycle, job complete"

"Arrived on site and found both doors are difficult to open, or is a lot of suction, per service pointer w11604003 used a 316 drillbit to add a small hole in the drain tube. After doing this customer does not feel there has been a significant change. Reported to techline"

"Arrived on site and inspected bellow and did not see any issues. Removed top panel and front bottom panel and ran a diagnostic cycle and did not see any leaking on washer. Sent a video to KBservice management. Homeowner has washed several loads since it leaked without it leaking again. Discussed possible reasons why washer may have leaked once and then not again. ed only, job complete"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E Cleared the code and continued with testing. Water entered the unit and the motor failed to come on (F4E3). I advanced through testing and the dispenser, drain pump, and element all operated as designed. E the customer 2055 for service fees and 2027 for the sumpmotor assembly for a total including of 4468. Customer agreed to the repair and in full with check #1188 (4468 CK Auth# L4K44T). I removed and raced the sumpmotor assembly and retested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, turned the unit on and I could hear a faint squeaking noise. The customer advised that the noise gets louder as the unit operates. Eisassembled the unit and found the rollers not functioning properly as there was debris built up on the axles; the tension pulley was not functioning and the belt had cut a groove into the pulley roller and the belt was beginning to fray. E the customer 2265 for servicecleaning and 2270 for the mentioned parts for a total including of 4918. Customer agreed to the repair and in full with CC (5154 # 39K943). I removed and replaced the 4 rollers, tension pulley and belt and cleaned the unit (beforeafter photos) and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dispenser shaft and seal and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lid and installed the hinge, spacer and screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite with MZ and found unit noise coming from backflow and lint build up on blower. Removed the lint off of the blower and dampened the blower housing. Unit is now operating as designed. All checks good.

"Arrived on site for dishwasher not installed correctly, inspected unit and work area. Inspected unit and found middle spray arm not installed. Installed spray arm correctly and ran a diagnostics cycle. Unit is operating as designed, no water leaks detected during service job completed."

"Arrived on site for washer machine, inspected unit and work area. CX explained to me that there is water a lot of water sitting in the soap dispenser after the cycle. Set unit in diagnostics and found stored error codes F3E1 F5E Ran unit through a complete diagnostics cycle. Detergent dispenser was clogged causing it to hold water. d CX 1227 parts 2360+ total ed 3879 CX agreed to repairs. Removed and replaced lid part. Tested unit and its now operating as designed. No water leaks detected during service, job completed."

Arrived on site for washer needing diagnostic for loud screeching. Upon arrival customer realized the unit wasnt under warranty. Customer d service stating they wanted to contact whirlpool to resolve issues before proceeding. No ed or diagnostics preformed

Arrived on site for washer needing previously diagnosed motor. Upon arrival reconfirm complaint and install required park and then reassembled and Tess of the unit and found unit had no abnormal noise and could cycle through all settings as designed. Call complete

Arrived on site for range not functioning. Upon arrival confirmed complaint and out for the inspection found that the unit had a blown bake element as well as three bad receptacles for the cooktop (both RR & RF as well as FL). Unit also had failure cooktop element and the oven thermostat had broken and was flaking due to missing bulb and socket insulation. Heat from oven has been escaping out backside of range and ruining insulation. Will need findings reported to ahs due to condition of unit a safe repair cant be done. Photos in sd for further explanation.

"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed previous diagnosed parts then reassembled, recalibrated, and retested unit in normal operation. Found no leaks and 7nit fully cycling as designed. Call complete"

Arrived on site for range making popping noises when front right burner switch was activated. Upon arrival confirmed issue. Found front right inf. Switch internally failing and throwing out sparks. Replaced switch and found unit functioning as designed with no failures. Call complete

"Arrived to inspect difficulty starting. I found five stored errors, F6E4, all with the same date, 0503 (date of service.) The first one was at 12:16 and the remainder at 12:17. I cleared the error codes and another one registered immediately, F6E4 at 12:2 I tested oven temperatures per CX request and with a starting temperature of 102 and set to 350, the unit claimed preheat at 423 and cycle temps were 333, 399 and I interrupted the test for further checks. I verified correct voltages and polarity and contacted the MFG. Mfg tech Bruce. Advised tech of my findings and confirmation of both Line VAC testing fine. Tech advised oven controller and harness. SR# 7733575179 ; ordrng 1 W11325604 (Inverter) and 1 W11261167 (Control, oven)"

"Arrived on site to test unit for over heating. Found oven sensors reading properly. Found no current issues. Replaced control as a precautionary. Tested unit, unit working as designed. Job complete."

"Arrived on site for frost not cooling. I inspected the unit and work area. I found the rc and fc at 70 degrees. I found all fans off but lights on. I gained access to diagnostics and tested the fans. I found the, working when called for. I power cycle the unit, and found the fans and compressor coming on. I gained access to the compressor and felt the condenser line while the compressor was running. I found it building heat as designed. I gained access to the pantry UI and harness and found it in good condition. I tested the thermistors from the control and found they all showing resistance at room temperature. I am ordering the UI, and hv control. The office will reschedule when we have eta on the parts.; ordrng 1 W11387386 (Ui) and 1 W10843055 (Hv control) and 1 W11087438 (Rc evap motor) and 1 W11457241 (Drip pan) and 1 Autho (Autho)"

"Arrived on site for washing machine not filling. I inspected the unit and work area. I put the unit into normal operation and found the control, not sending proper voltage to the valves. I ohmed out the valves from the control and found them in good condition. E the customer for the control part 1582 service and 1775 . They agreed. I installed the new control and found the unit still not working properly. I tested voltage to the pressure switch and found none. I am ordering a new control. The office will reschedule when we have eta on the parts. Customer diagnostics fee with card. Autho W3XE4H total 155 ; ordrng 1 DC96-01703C (Pressure switch) and 1 DC92-02118A (Control)"

"Arrived on site to test unit for not responding. Found console receiving proper voltage, 12vdc. Replaced console, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for wall oven having f2e0 error, key pad disconnected.I tried to remove the oven from the cabinet but could not. I removed both doors and the bottom air duct and could still not remove the oven to replace the console. I am ordering a 2nd tech to help remove the wall oven. The office will reschedule. ; ordrng 1 2ndtech (2nd tech)"

Arrived on site to test unit for not responding and stopped mid cycle. Found unit is not receiving any voltage. Flipped breaker on and off multiple times with no success. Advised customer electrician will be needed to fix issue. Job complete.

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket warped and heater nuts overtightened during previous repair. Both parts will need to be replaced to complete repairs. Return date set for 511 per homeowners request. ; ordrng 1 W11483553 (Gasket)

"Arrived on site to replace previously diagnosed icemaker. Verified icemaker not responding to diagnostics. Replaced icemaker, tested unit,unit now working as designed. No leaks detected. Job complete."

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Found the unit on and doing absolutely nothing but generating heat inside of the cavity. The customer advised that the unit has not added water or recirculated or done anything since the initial test cycle that we ran on the last trip. Ran the unit through diagnostics and found that the compressor would not cool down the evaporator plate at all. Spoke to JC and was advised that because the unit was not doing anything to attempt to make ice when the unit is turned on, to also order the control as well as all sealed system parts. The office will need to contact the extended warranty for authorization due to high cost for repair and if authorization is given, please schedule service for at least three hours due to multiple sealed system parts needed.; ordrng 1 W10814799 (Control) and 1 WPW10218037 (Evaporator) and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier) and 1 W11506635 (Coupler)"

Arrived on site to test unit for not venting to exterior. Customer stated no service required since father explained unit does not have exterior venting and vents back into room as designed. No service provided. No fee ed. Job complete.

Arrived on site to diagnose a microwave that is not responding to user input. Unit giving F2 error code and door will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11196126 (Door w controls)

Arrived on site for cooktop with bring bezel ring around knob. Upon arrival confirmed issue. Found bexpzel preventing knob from being turned. Replaced bezel and found knob and burner functions working as designed. Call complete

Arrived onsite and found leak marked by dye at the condenser. Ordering compressor and condenser in case it is needed. Office to reschedule. ; ordrng 1 WPW10346420 (Condenser) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV Drier)

Arrived on site for unit not draining upon arrival tenant mentioned that the unit drains fine that the pod just does not dissolve. Test unit and unit would fill but motor would not energize and pump water. Canceled the cycle and all water drained out. Ran diagnostics and got F4-E3 motor not running error code. Pulled unit out to check resistance on motor and found harness to motor was not connected. Secured connection and test unit. Unit now operates as designed. No leaks present at this time. Job complete

Arrived onsite and found fresh food fan not operating. All else checks good and power is sufficient at harness connector. Ordering fan and cover if it arrived on time. Office to reschedule. All else checks good. Unit is otherwise operating properly.; ordrng 1 DA81-06013A (Fan)

"Arrived onsite for MW bulb stays lit all the time does not turn off and does not dim, upon arrival tested unit NF found relay on control is stuck closed. Need to replace control. Replaced control and unit operates as designed. Job complete"

Arrived on site to replace heating element for dishwasher. Prior to replacing element found drain pump failed. Both parts will need to be replaced to complete repairs. Return date set for 510.; schdld next appmnt for 510 TUE !

"Arrived onsite for When the compressor turns on, it makes a loud rattling sound. Upon arrival unit is operating normally with no abnormal sounds. Compressor kicked on and compressor and condenser fan operated correctly with no abnormal sounds. Evaporator motor kicks on and sounds are normal. Mr. Stated that the noise was intermittent and noticed if he pushed side of refrigerator a little,the sound would go away. Found leveling was completely off. Leveled correctly. Could not get unit to duplicate sound while diagnosing."

"Arrived on site for refrigerator not freezing inspected unit and work area. Tested temps FC 04? RC 33?, CX explained that unit would stop cooling but once he would cycle the power it would work like normal. Checked door gaskets and they seemed fine. Removed evaporator cover on FC to Inspect any defrost issues everything looked normal. Advised CX that potential problem could be the fan motor losing power or the control. d CX 2569 parts 3375+ total 6416, CX 1554 remaining 496 Office to order parts and reschedule to return 051022 AM. No water leaks detected during service.; ordrng 1 W11396715 (Motor evaporator) and 1 WPW10743957 (CENTRL-ELEC)"

Arrived onsite for Not Draining - Water Remain at End of Cycle. Upon arrival found bottom of unit filled with water. Noticed disposal knock out plug was not removed during installation. Removed plug and unit no drains correctly. No leaks present at this time. Job complete

Arrived on site and inspected washer and found basket is spinning eccentrically. Sent pictures and video to KBservice management. Removed basket and confirm that gearcase is OK But if possible will also order just in case; ordrng 1 W10554251 (Basket) and 1 W11454741 (Gearcase)

Arrived onsite for unit Dispensing Warm Water . Upon arrival checked unit temperature and got 40 in RC. Customer thought maybe water temperature could get colder. I let him know that the only way on this unit is to set his RC to a colder setting. Unit operates as designed. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged it back in and could hear the start device clicking but the compressor not coming on. When I pulled the unit out to test the compressor, I found a large amount of refrigerant with dye on the floor under the unit. I removed the back panel and found where the condenser coil connects to the heat exchange had leaked. Tested the compressor and found it locked up. I am ordering the compressor kit, UV dye drier, access valve and evaporator and CNOTE-2HR JOB. Unit left unplugged fo safety, office to schedule return service.; ordrng 1 W10507884 (Compressor kit) and 1 W10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve) and 1 W11256565 (Evaporator) and 1 CNOTE (2 HOUR JOB)"

Arrived onsite to install previously diagnosed parts. Unit I operating correctly. The dispenser replaced last visit took care of the repair. Did not need to Replace motor or coupler. Unit operates correctly

"Arrived on site to inspect dishwasher control panel and noises. Upon further inspection, I found water in the bottom of the tub. Pressed startcancel button and the drain pump came on and drained the water. I placed the unit in diagnostics by pressing the heated dry button 6 times and start. Once the water dispensed and the motor came on, the motor began to make a loud noise and wouldnt stop. I stopped testing and the customer advised that none of the other buttons on the panel were working. When I tested the panel, I found none of the selections were working and the start button was intermittent. Also found the heating element not getting hot and was badly rusted as were both racks. The lower rack is missing a wheel. I am,ordering the control panel (99003139-discontinued), heating element, upper (99003216-discontinued) & lower racks, motor impeller, metal chopper sleeve kit (99003341-discontinued) and CNOTE-2HOUR JOB. Office to schedule return service.; ordrng 1 99003139 (Control panel (discontinued)) and 1 W10283681 (Heating element) and 1 WP99002659 (Impeller) and 1 99003341 (Metal chopper sleeve seal kit (discontinued)) and 1 CNOTE (2HR JOB) and 1 W10280784 (Lower rack) and 1 99003216 (Upper rack discontinued)"

Arrived onsite to install previously diagnosed part. Replaced turntable motor and tested unit with cup of water. Unit operates correctly . Job complete

Arrived on site for refrigerator needed previously diagnosed door. Upon arrival found that door cannot be installed because it was a black stainless mix and not the solid stainless steel color needed for repairs. Will need office to reschedule once new availability of door is known and can be confirmed to be the right color.; ordrng 1 LW11037733 (Stainless steel door) and 1 Cnote (Door needs to be checked before rescheduling. Door must be stainless steel)

Arrived on site for install of previously diagnosed part. Installed new adjuster kit. No other issues at this time. Job complete.

"Arrived onsite for WILL HEAT UP TO 50 THEN DOWN TO 30 . Upon arrival RC temp was 45 and FC was 0 . Talked to PR and SW for assistance. After a series of diagnostics on control , recommended replacing control per service pointer and both thermistors. Ordering control, harness and thermistor. Office to reschedule. ; ordrng 1 W11533211 (Control) and 1 W11396530 (Harness) and 1 W10280385 (Thermistor)"

"Arrived on site for complaints of intermittent shutting itself off. Customer states it will run fine most the time. Every so often it will shut off early. Customer is using timed dry option, and setting it for max time, 100 minutes. Tested unit on multiple time settings and on the more dry cycle. Could not duplicate issue, unit is starting up, heating, and tumbling correctly each time. If issue continues we will need a new timer. Job complete."

Arrived on site for complaints of not completing the cycle. Ran service auto test and unit completed the cycle. Inspected Gearcase and found small amount of oil on the shaft and some on the cam. Will need new Gearcase to complete. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10846191 (Wash plate)

"Arrived on site for install of previously diagnosed part. Installed new control. Set bake for 350 and monitored. Bake and broil elements working well. Unit reached 350 in 12 minutes. Tested surface elements as well and all are working as designed, took picture. No other issues at this time, job complete."

"Arrived onsite for refrigerator with freezer door handle falling off when cx pulls door open. Open inspection I confirmed this. I am ordering Freezer door handle, SET SCREW and DOOR HANDLE FASTENER. Office to reschedule.; ordrng 1 WR12X34830 (Freezer door handle) and 2 WR01X11014 (SET SCREW)s and 2 WR01X11007 (DOOR HANDLE FASTENER)s"

"Arrived on site for complaints of ice not dispensing properly. Found unit will disperse water, cubed and crushed ice with no issues. Sent video to service team. Removed bin and monitored while calling for cubed and crushed ice. Everything is operating as designed. Advised customer that occasionally loose ice, especially crushed ice, will get stuck in the ice chute. This will cause the ice chute flapper to get stuck and cause ice to not dispense. Job complete."

"Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and had no results. Called SW for assistance. Ran checks at control and seemed to complete circuit but would not drive the motor. Potentially shorted harness and control. Ordering Thermal fuse, control and main harness. Customer would like soonest available appointment and to be put on if there are any cancellations. Please contact customer for scheduling. Office to reschedule.; ordrng 1 W11310055 (Main harness) and 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 WP8557403 (High limit) and 1 280148 (Cut off)"

Arrived on site to test unit for not responding. Unit is a rentacenter with no power available to test. Advised would need power to properly test and diagnose. Manager stated once its in a customers home with power source readily available they would contact to reschedule. Job complete.

"Arrived on site for refrigerator with ice clumping up and not dispensing. Inspected unit and work area. Measured temperature in FC at 0? and ice container at 12? and continue to drop. Found signs of ice maker overfilling. Ice still has shape and some cubes connected (see SD-QuickPic). Ran ice maker fill cycle and measured water dispensed a little under 2 ounce of water. Found ice maker not completing dumping all ice and when fills water will over flow. Will need to replace ice maker to complete repair. Schedule return for Tuesday the 24th, due to customer availability. ; ordrng 1 W11557001 (IM) and 1 W11533213 (Ui)"

"Arrived onsite for dryer with no power. Upon inspection I found that the unit was put on a 20amp breaker and it needs a 30amp, I avoid cx to have an electrician come out and replace the breaker. Jobs complete."

"Arrived on site to inspect unit for giving door error code, found failed interlocks. The model on file was incorrect, updated model and ordering correct interlocks. Parts 572 service 2275 ed on cc . ; ordrng 1 W11192679 (Interlock) and 1 W11192678 (Interlock)"

Arrived onsite to install properly designed part upon arrival I installed new control and programmed the unit. And found unit operating as designed. Job complete

"Arrived onsite for dryer not tumbling. Upon arrival tested unit. Found motor would humm but not tumble. Unit would heat. If turned by hand, the motor would catch and unit would tumble. Once stopped, the unit would not start again unless started by hand. Unit will need motor assembly and belt replacement. Submitted to AHS and approved. Motor was RWO. Returning with motor and belt. Office to reschedule. ; O-emld tckt"

"Arrived onsite for refrigerator with noisy condenser fan. Upon further inquiry I found out that the noise only happens when the fan is dirt, customer had already cleaned that fan off when I got there. Eid find some playin fan. E customer 3076+ to replace fan motor. Customer agreed and I installed new fan motor and tested unit and found unit operating as designed. Customer in full with card. Job complete."

Arrived onsite for refrigerator making noise. Up arrival noise was apparent. Found noise coming from FC fan motor. Removed outer evaporator panel and found ice buildup up to the fan. Blades hitting the fan was the issue. Unit not going into defrost properly. Did force defrost and heater did energize. Recommended replacing evaporator fan motor harness to resolve current issues. Also expressed to customer that this particular model has been have other complications. We have found in some instances that multiple issues are contributing to failures. Explained that there may be other underlying issues that would later need to be addressed. Customer may reach out to KitchenAid for possible concession. If not customer agrees to move forward with harness replacement. d 1280 for parts and 2860 for service and totaling 4130 before es. Customer was instructed on 48-72 hr manual defrost. Customer may soon be out of town so is looking to get repair done ASAP. Will reach out to office. Office to reschedule

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new thermistor and element and tested unit and found unit operating as designed. Job complete