Service History 582

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 09/14/2023

Arrived on site for refrigerator with bad tasting water. Upon arrival confirmed taste of ice cubes and tested water directly from cutoff behind unit. Found water coming into unit was tainted as well and instructed customer they would need o get ahold of maintenance to test water and possibly install a pec fill line. Units working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78723

Wesley

Job Details: 09/14/2023

Arrived onsite and found unit operating properly but some low temps causing freezing temps in the left fridge veggie drawer. Unit had since equalized but I covered half of the return port to repair with foil tape to improve resilience. Unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Killeen, Texas 76542

Tyler

Job Details: 09/14/2023

"Arrived on site for a washer not completing cycles. Upon arrival found the following errors: F0E3, F8E1. Found cold side inlet valve getting 120vac but not opening. Found water pressure from hose correct. Found Rotor screw siezed on and un removable. Found gearcase had heavy friction when trying to agitate but found no debri under washplate. Found back right suspension rods not holding tub correctly after leveling unit and still leaning back. Found u it will need to rotor, gearcase, slider, and inlet valve and ordering W11130356 suspension. To complete repairs. Rescheduled customer for 09/21/23. ; ordrng 1 W11130356 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL03

Near Canyon Lake, Texas 78133

Andrew

Job Details: 09/14/2023

Arrived on site and replaced previously diagnosed left RC door. Found door channel had spray foam insulation in it prevent electrical wires from being long enough to connect to top of cabinet molex connections. Pried at foam for 1hr and was able to create enough slack for connections. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Waco, Texas 76712

David Z

Job Details: 09/14/2023

Arrived on site to install new recirc pump to resolve low ice production. I installed the pump and tested. Monitored water level and verified its running properly. Ran unit through diagnostic and confirmed all other functions good. Unit should produce as normal at this time. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Hewitt, Texas 76643

David Z

Job Details: 09/14/2023

Arrived on site to follow up on refrigerator with gasket issue. Found one corner of the door gasket was not sealed to the door. Used some adhesive to secure the gasket and adjusted level of door. Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Kyle, Texas 78640

Matthew

Job Details: 09/14/2023

Arrived onsite to replace faulty compressor. Replaced compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running. Amp draw at .9 amps. Unit is cooling. Customer will monitor over 24 hrs. before loading. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Hutto, Texas 78634

Kimo

Job Details: 09/14/2023

Arrived on site for a washer that is not filling with water. Upon inspection I found that the hose the installers used in the cold water tap was leaking from the back side of the fitting that connects to the tap. I tested the hot water side on the water inlet valve and found that it was not working. I replaced the valve and tested the hot water side again and found that it operated as designed. I could not test the cold side due to whats mentioned above.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Manchaca, Texas 78748

Scott

Job Details: 09/14/2023

Arrived on site for fresh food not cooling . Found FZ evap cover in frost . Found unit is not going into defrost mode . Cleared evap of frost . Heater tested normal. Replaced conrtol and thermistor . Re ran diagnostics. Heater is coming on . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Meridian, Texas 76665

David Z

Job Details: 09/14/2023

"Arrived on site to follow up on refrigerator that was not consistently cooling. Customer said unit is getting cooler but barely has hit 0. Ice has not been consistent. Checked my FC temp and it was locked around 3 degrees, compressor was hot. I checked pressure and had no pressure at high side. I removed the Schrader valves and pressurized the system with nitrogen. Was able to get things to flow in both directions once pressurized, indicating a likely restriction. I vacuumed the unit for 20 mins once I verified circulation. I charged to mfr specs and ran unit. Verified rapid cooling after recharge. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Bastrop, Texas 78602

Joe Z

Job Details: 09/14/2023

"Arrived on site for not cooling correctly. Upon arrival inspected unit. Condenser fan, evaporator fan, and compressor are all operating. Found evaporator is clean and free of frost. Only found a slight amount of frost on top right corner of evaporator. Uploaded picture on SD. Need to have sealed system repair. Ordering compressor, Uv drier, access valve, nitrogen, R600 kit, 2 hour weigh time. Need Autho. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Georgetown, Texas 78626

Lou

Job Details: 09/14/2023

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-long/no fill. Cleared the code and continued with testing. I found the cold water valve is not opening. I pulled the unit out from the closet and removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFI2089WES6

Near Georgetown, Texas 78633

Lou

Job Details: 09/14/2023

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker fill tube chute was clogged with a block of ice. I removed the ice maker assembly and found pieces of styrofoam insulation inside the block of ice that had separated from the insulation within the liner around the fill tube (photo). I cleaned the area from ice and water and cleaned the fill tube area at the top of the unit and filled the gap with permagum to seal off any further debris from falling into the ice maker fill tube chute (photos). I tested the ice maker and ounce it operating as designed. I advised my customer of my findings and repairs. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Pflugerville, Texas 78660

Leonardo

Job Details: 09/14/2023

Arrived on site to test unit for light staying on. Found bad wires. Secured wires test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Round Rock, Texas 78665

Paul

Job Details: 09/14/2023

(SV) Door not opening properly. Found door is operating as designed. Cust wanting door to stay open and not fall open when unsupervised. Adjusted door for customer preference at spring increasing tension. Advised increased tension will affect the door bouncing up when no weight applied. Customer was keeping door cracked open for mold complaint. Upon inspection found excess water in system and no rinse aid being used. Advised proper use and care to decrease water and allow for the door to remain shut. Advised on proper use of detergents to reduce suds build up as well. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Bertram, Texas 78605

Gerry C

Job Details: 09/14/2023

KRFF507HBS02GP arrived on site to install previously diagnosed and ordered part. Upon arrival I checked the FC temp and found 0 degrees. Removed and replaced the ice maker. Verified all of the connections are secured. Checked for error codes and found none. Ran the ice maker motor test and the ice maker fill test and the unit operated as designed. No water leaks observed during service. Informed cuz of my findings and advised them on use and care of the unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, Texas 78626

Maurice R

Job Details: 09/14/2023

"Arrived onsite for previously diagnosed parts. Installed the icemaker and the brackets. While working on the freezer a saw that the coils were clogged up I cleaned them and tested the freezer temperature and it was 1? . I tested the icemaker and it passed the test, called for water and filled the tray. Unit is operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Round Rock, Texas 78665

Kimo

Job Details: 09/14/2023

"Arrived on site for a dryer that has no power. Upon arrival I found the there was no power at the wall I left the unit unplugged and Che the breaker box and found that the breaker was tripped. I turned it back on and checked the voltage and for good voltage, I checked that the unit was wired properly and found that it was not. I corrected it and plugged unit in and tested the unit and found the unit operating as designed."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Leander, Texas 78641

Maurice R

Job Details: 09/14/2023

Arrived onsite for vent blower making a noise. On inspection you can hear the noise on high. Gain access to the fan and found a section of the blade missing. Installed new fan and tested unit. The vent hood is operating as designed now.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Georgetown, Texas 78633

Gerry C

Job Details: 09/14/2023

"JBSFS48NMX00 GP arrived on site to inspect a refrigerator with broken or missing parts. Upon inspection I couldnt find anything missing. Spoke with the contractor and he stated that there were no missing parts but the doors were severely misaligned. I found that the door panels on both doors were incorrectly installed causing binding resulting In outer door skins being warped. After adjusting the panels and leveling the unit the doors ended up properly aligned. Operational test successful, no water leaks observed during service."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Georgetown, Texas 78633

Gerry C

Job Details: 09/14/2023

KTTS505ESS2 GP arrived on site to install previously diagnosed and ordered part. Removed and installed foot pedal and tested and the unit operated as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc302ess06

Near San Marcos, Texas 78666

Andrew

Job Details: 09/14/2023

Arrived on site to test unit for frost building up in FC. Found gaskets are sealing good. Removed excessive frost and found center rack was bent preventing door from sealing. Vent rack back into shape and door now closing properly. Filled gap between liner and cabinet with silicone. RC center mullion still not making proper contact with strike. Advised customer needs to have contractor shim RR corner. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Kyle, Texas 78640

Matthew

Job Details: 09/14/2023

Arrived onsite for unit not making ice. Upon arrival inspected un. Found bin full. Customer stated sometimes it doesnt and sometimes it doesnt Checked dispenser and is functioning. Tested ice maker and motor completed cycle and filled with water. Notified customer that the bin storage is not a lot. A couple glasses and the bin may go empty. Unit takes 72 hrs to fill. Customer stated they do use ice often. Unit is not supplying the demand but is making ice. Unit is functioning as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78754

Joe Z

Job Details: 09/14/2023

Arrived on site for icemaker leaking. Upon arrival test unit and observed water leaking from back end of icemaker. Found icemaker is not secured to cabinet correctly and tilted back. Reinstalled icemaker correctly. Test unit and now fills correctly without leaking. Job complete

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Austin, Texas 78749

Scott

Job Details: 09/14/2023

Arrived on site for dryer taking multiple cycles to dry. Found due to installation vent hose is pinched in back of unit . Due to limits of closet not able to correct issue . Recommended getting handyman that did dryer vent box to see if he can remedy situation. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Belton, Texas 76513

Tyler

Job Details: 09/14/2023

Arrived on site to pick up data temp collector. Will need office to get reading from collector for tech to call techline and report info. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near San Marcos, Texas 78666

Andrew

Job Details: 09/14/2023

"Arrived on site to test unit for loud humming noise. Found evap cover was vibrating. Recommend replacing shroud, gasket and grille. Office to reschedule. ; ordrng 1 WPW10175909 (Grille) and 1 WPW10167023 (Shroud) and 1 W11159728 (Gasket) and 1 212643 (Permagum)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Dripping Springs, Texas 78620

Scott

Job Details: 09/14/2023

"Arrived on site for dryer not starting or finishing cycle early . Ran diagnostics and got 2-1, 2-2 error code . Unit is heating and not loosing power . Ordering UI console , and will replace control as well . Call to set return ; ordrng 1 W11626080 (Ui console)"

We serviced a

GE REFRIGERATOR

Model GTS22KYNBRFS

Near Austin, Texas 78757

Wesley

Job Details: 09/14/2023

"Arrived onsite and found unit operating with high fridge temps. Exposed evap and found good frost pattern, open airways and good evap fan function. Found loading and settings combined causing unit to run hi in the fridge. Adjusted loading and airflow settings in freezer and fridge to cause very good cooling in the fridge. All checks good. Unit is now operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Temple, Texas 76502

Tyler

Job Details: 09/14/2023

Arrived on site for refrigerator needing previously diagnosed ice maker and controls. Upon arrival reconfirmed E2 error and installed all 3 parts. Found unit display filter status as well as ice maker harvesting as designed. Informed customer to give unit 24 hrs to fill bucket call complete

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ1

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 09/14/2023

Arrived on site to test unit for orange flames on tips. Found burner heads had oil residue from cooking. Cleaned burner head and flames test good. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 09/14/2023

Arrived on site to test unit for sensor error. Found customer cooking popcorn with extra butter creating a lot of steam making sensor engage. Advised customer to just do the 3 minutes not to use the popcorn button. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

LG REFRIGERATOR

Model LRFXC2406S/00

Near Georgetown, Texas 78628

Maurice R

Job Details: 09/14/2023

Arrived onsite for previously diagnosed parts. Installed the new valve and then realized that the the connection were different. Uninstalled the new valve and ordered the right valve. Office to reschedule when part arrives.; ordrng 1 AJU75632502 (Vavle)

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Canyon Lake, Texas 78133

Andrew

Job Details: 09/14/2023

"Arrived on site to test unit for right oven not heating properly. Found igniter not connected. Secured connection, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fps05

Near Austin, Texas 78757

Wesley

Job Details: 09/14/2023

Arrived onsite and found unit operating with mullion condensation. Found unit operating with auto sensing mullion heater function. Changed in program 85 to 100% humidity control. Advised customer on water flow being good and normal. Advised customer on motor noises being variable and normal between compressor and fan functions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, Texas 78745

Scott

Job Details: 09/14/2023

"Arrived on site for ice maker not working . Arrived on site talked to customer. Customer is having to reset Im almost daily . Found ice maker out of home position. Replaced ice maker . Ran test , IM harvester and filled . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, Texas 78626

Lou

Job Details: 09/14/2023

"Arrived on site to inspect microwave not heating. Upon further inspection, I pulled the unit down from the wall and placed it on my towel on the countertop. Removed the cover to find a large amount of grease and cooking oils inside the unit (photos). I found the vent was not cutout properly during installation and is restricting the damper from opening and venting out (photos). I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris provided a text to my phone and I provided several photos of my findings. Chris advised to not replace any parts and have the customer contact customer service to dispute and provided SR#7737332568. I provided the SR number to my customer and recommended they contact Whirlpool to discuss solutions. I advised my customer that they would need to contact their builder to have the vent corrected. Unit was reassembled and placed back on the wall,and left unplugged for safety. No repairs made, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Leander, Texas 78641

Maurice R

Job Details: 09/14/2023

Arrived onsite for refrigerator not cooling. I found the evap cover was frozen over there was about 1 1/2 inches built up on it. I took the shelfs out and the screws off and tried to remove the cover. It was frozen over to the evap. Told customer it had to be defrosted for 24 to 48 hours. Head customer sign waiver. Returning next week ; ordrng 1 WP2323198 (Fc evap heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, Texas 78758

Paul

Job Details: 09/14/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I tested the fans and found the ice box fan working as designed but the FC evaporator motor was not running with voltage to it. I replaced the FC evaporator motor and the ice door due to the damaged gasket. I tested all functions and all are working as designed. I explained to the customer that the icemaker should start functioning again one it gets below 16 degrees. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78724

Joe Z

Job Details: 09/14/2023

Arrived on site for not advancing. Upon arrival ran diagnostics and there are no saved error codes. Ran manual test and all components operate correctly. Rand automatic test cycle and unit operates correctly. Found issue customer is having is per service pointer # W11648603 2 step behavior change. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Uhland, Texas 78640

Matthew

Job Details: 09/14/2023

"Arrived onsite for unit taking multiple cycles to dry. Upon arrival inspected unit. Ran test and found heating circuit is functioning. Ran air flow test and failed. Looked at external ventilation of home and saw exit port completely clogged. Notified customer and he will call builder to inspect. No air flow, Blocked ventilation. Unit is functioning.Job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Georgetown, Texas 78628

Maurice R

Job Details: 09/14/2023

"Arrived onsite for dryer not drying. On inspection had 248vac at the terminal block, gained access to the dryer ands the thermal fuse,cutoff and the thermistor were good. Tested the element and it was OL. Installed new heating element and tested the unit. The unit is heating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Hutto, Texas 78634

Kimo

Job Details: 09/14/2023

"Arrived onsite for a refrigerator that is making a loud noise. Upon arrived I was show by the customer the noise that the unit was making. I opened the RC door to take a picture of the m&s and found the the noise went away. I opened the fc door and the noise when away I pushed the fc boor button and the noise came back, I gained access to the Evap motor and found that the noise was coming from it I replaced that motor and tested the unit and found that the noise was no longer there"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Austin, Texas 78701

Luis

Job Details: 09/14/2023

"Arrived on site for door gasket issues. Found door gasket falling out of liner channel,added adhesive in channel,reinstalled door gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Killeen, Texas 76542

Tyler

Job Details: 09/14/2023

Arrived on site for refrigerator needing previously diagnosed ice maker and hv control. Upon arrival reconfirmed failure and installed both parts. Reassembled and tested unit. Found unit working as designed with no leaks. Informed customer to give it 24 hrs to fill bucket. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, Texas 78628

Maurice R

Job Details: 09/14/2023

"Arrived onsite for previously diagnosed parts. Installed the lower spray arm, informed the customer to use the Sani setting to thoroughly test the new spray arm. No water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Kingsland, Texas 78639

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer not locking and starting a cycle. Upon further inspection, I found the customer had items in the tub ready to be washed and the unit was overloaded. I made recommendations for use and care and explained what size loads to wash. I placed the unit in diagnostics showing error code F0E9-off balance pause. I cleared the code and continued with testing and the unit is operating as designed. I tested the unit on a Normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MDB8989SHZ0

Near Austin, Texas 78736

Scott

Job Details: 09/13/2023

Arrived on site for poor washing performance. Ran diagnostics found wash motor very loud . Also found left hand upper adjuster not staying in place . Ordering adjuster and sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10591570 (Sump and motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near West Lake Hills, Texas 78746

Luis

Job Details: 09/13/2023

"Arrived on site. Customer defrosted unit,opened freezer door found ice build up on right side,checked door seal good,removed door checked door slides and brackets,both closing as designed. Found gaps between liner and cabinet added adhesive to gaps. If issue reoccurs unit will need a freezer door."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, Texas 78633

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose refrigerator not cooling properly. Found RC section not cooling due to ice buildup on evaporator. I removed the evap cover due to fan not running, and also found the right side of the evaporator engulfed in ice. Melted the ice down and replaced the evap cover. Verified the fan was running properly arter repair was completed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Smithville, Texas 78957

Matthew

Job Details: 09/13/2023

Arrived onsite for sealed system repair. Replaced failed compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to give 24hrs and will monitor bottle of water in the freezer. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for flames to high. Adjusted flames test unit and unit test good job complete.

We serviced a

GE DRYER

Model GFD55ESPRRS

Near Jarrell, Texas 76537

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose dryer that was not heating. On arrival ran unit and found itnwas drying. I was informed the unit was only a couple weeks old and had not heated properly. This places the unit under mfr warranty, and it's recommended to have GE resolve. Customer said they would have it worked on out of warranty. Consulted office and advised customer that we will not pursue repair. Unit should not need a software update and since it's brand new some of the harnesses and control parts will take longer to get and may be costly. No repair being performed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Jarrell, Texas 76537

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose dishwasher not draining properly. On arrival found unit full of water and throwing an F8E4 error. Removed flood tray and emptied water. I tested the drain and got it to drain, but water was backing up into the sink. With sink backing up water may also be backfeeding to dishwasher. I ran the unit after I drained it and didn't see any leaks, but water back into sink again. Advised builder to address slow drain sink and follow up if any issues present. Call complete."

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Leander, Texas 78645

Paul

Job Details: 09/13/2023

Arrived onsite for a microwave that the door will just open on its own while the unit is in use. The customer showed me what it was doing and while running a timed cycle the door just opened on its own. This falls under service pointer W11646951. I installed a door latch kit and adjusted the switch brackets. I tested the unit and it completes a two minute cycle now with the door remaining shut and its heating properly. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, Texas 78641

Maurice R

Job Details: 09/13/2023

Arrived onsite for dishwasher not working. On inspection found 2 errors F4E3 & f7e1. Tested drain and water are both good. The unit would not spray water. Installed new pump and now the unit is operating as designed and no water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Spicewood, Texas 78669

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer not powering on. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed to respond. Tested voltage at the outlet and it is good. Removed the control panel and tested voltage at the control and got 122V but the diagnostics LED was not on. Tested the UI harness and it is good. I removed and replaced the main control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Canyon Lake, Texas 78133

Andrew

Job Details: 09/13/2023

"Arrived on site to test unit for not washing. Found gearcase has failed. Replaced gearcase, slider, clutch, and control. Unit now working as designed. No leaks detected. Job complete. ; ordrng 1 W10909670 (Spaner) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near The Hills, Texas 78738

Leonardo

Job Details: 09/13/2023

Arrived on site to installe new support. Installed part test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, Texas 78752

Joe Z

Job Details: 09/13/2023

"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. The compressor is running but only pulling .25 amps. There is zero frost pattern. Need to replace compressor. Ordering compressor, access valve, Uv drier, nitrogen, R600 kit, 2 hours weigh time. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, Texas 78130

Andrew

Job Details: 09/13/2023

"Arrived on site to test unit for found from sense to done. Found gearcase shaft dropped causing seizing. Replaced gearcase, actuator, run cap, cam, belt and hub. Unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, Texas 78681

Kimo

Job Details: 09/13/2023

Arrived onsite to install previously ordered part. Upon arrival I installed the new console and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marble Falls, Texas 78654

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-low fill/no fill. Cleared the code and continued with testing. The unit operated as designed, but did not fill to level. I manually tested the valve and found the hot valve not opening. I removed and replaced the valve and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR FREEZER

Model JFX2897DRP02

Near Lago Vista, Texas 78645

Paul

Job Details: 09/13/2023

"Arrived onsite for a refrigerator to replace previous diagnosed parts. The unit was unplugged and off on arrival. I powered the unit up and I found the three way valve working properly. The compressor would start up immediately when powered up after it had been running. I punctured the system and found no refrigerant in the system. I replaced the compressor, RC evaporator, and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 5.50 ozs of R134A. The unit is cooling down and is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model Kdte204kps1

Near Georgetown, Texas 78633

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose dishwasher leaking and doesn't have all buttons on console working. I found 2 buttons unresponsive, and a new console is needed to resolve. I checked the unit for leaks. Left side does leak, and I could see white residue on the ground. I found the vent gasket partially folded and corrected. Rain a diag cycle and didn't see any other leaking. Returning with console, and gaskets / vent if leak is not solved. Office to schedule when part arrives.; ordrng 1 W11622500 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near New Braunfels, Texas 78132

Andrew

Job Details: 09/13/2023

"Arrived on site to replace previously diagnosed diffuser. Verified diffuser was culprit of noise. Replaced diffuser, ran diagnostics and opened/closed diffuser multiple times. Unit now working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 09/13/2023

"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit turned off at the breaker. Cycled power and placed the unit in diagnostics and checked error codes. I found F2E0-control panel unplugged. Cleared the code and tested the unit and it operated as designed. Removed the panel and found the harness connected. Following the tech sheet for the error codes, I removed and replaced the control panel and programmed the panel. Retested and unit is operating as designed. No one available to sign for receipt (model home). Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, Texas 78754

Joe Z

Job Details: 09/13/2023

Arrived on site for center burner with only partial flame. Upon arrival test unit and only a corner of burner is igniting. Inspected burner and does not have any debris build up. Need to replace center burner. Replaced center burner W11435660. Test unit and is operating as designed. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Austin, Texas 78722

Joe Z

Job Details: 09/13/2023

Arrived on site to install previously ordered parts. Replaced oven outer glass and drawer panel. Unit is operating as des. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Harker Heights, Texas 76548

Tyler

Job Details: 09/13/2023

(SV) Customer complained water dripping from ice chute. Found ice chute not closing fully. Replaced chute and unit is working. Advised on proper loading and use and care for water filter. Advised proper loading of RC section for proper air flow and prevention of freezing milk. Rc temp is 37 at top shelf. This is proper temp unit is working in RC section as designed. Job Complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Cedar Park, Texas 78613

Maurice R

Job Details: 09/13/2023

Arrived onsite for dishwasher with flashing light. On inspection the display has 6g9 on it and the last digit was going between 6 and 9. There was no reason to the ui. I turn the unit off for a few minutes and it return to the same thing on the display. Ordering a control box and ui. No water leaks detected during service. Office to reschedule when parts arrive.; ordrng 1 W11660284 (Control panel) and 1 W11632709 (Ui board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78752

Joe Z

Job Details: 09/13/2023

"Arrived on site for unit not cooling. Upon arrival unit is in apartment 230. Inspected unit and found evaporator completely incased in ice. Cannot access evaporator due to ice formed covering back of shelves and lower container. Builder will shut off power to unit, leave doors open and needs to run towels around bottom of unit to help keep water contained. Office please reschedule after 48 hours; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, Texas 78752

Joe Z

Job Details: 09/13/2023

"Arrived on site for not drying, upon arrival unit is in apartment 324. Ran diagnostics and there are no saved error codes. Ran diagnostics and heater is energizing and pulling correct amperage. Noticed there is no rinse aid being used. Explained the benefit of using rinse aid, hot water, and placements of dishes. Explained how plastics how will not dry correctly with this model. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Kimo

Job Details: 09/13/2023

Arrived onsite for a washer that is not completing cycle. Upon arrival I ran the unit in quick wash and found that the unit operated as designed. No leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Austin, Texas 78735

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for shorted keypad. Found shorted console and console coming a part. Will order new console office to reschedule ; ordrng 1 W11660284 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, Texas 78653

Matthew

Job Details: 09/13/2023

Arrived onsite to replace faulty ice door. Replace part. During replacement found outer chute with Condensation and light frost on inner chute cover. This could be due to the faulty ice door. Customer will monitor . If symptoms persist could be an insulation issue. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Belton, Texas 76513

Tyler

Job Details: 09/13/2023

"Arrived on site for refrigerator making a rattling noise.p and needing wires inspected under fc door. Upon arrival confirmed nois failure when opening rc door and finding defuser motor vibrating heavily enough to visually shake cover. Found wiring under fc door intact. Rescheduled customer for 09/19/23 to complete repairs. Ordering W11236851 defuser, W11236851 cover; ordrng 1 W11236851 (Defuser) and 1 W11236851 (Cover)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78733

Leonardo

Job Details: 09/13/2023

Arrived on site to replace console. Replaced console test unit and unit still not working. Removed back cover and found blower stuck with vent. Secured vent away from blower test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Round Rock, Texas 78681

Kimo

Job Details: 09/13/2023

"Arrived onsite to install properly diagnosed parts.upon arrived installed the new ui, gasket and tested the heating element and found that the heating circuit is good. I replaced the control and tested the unit and found the unit operating as designed no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Smithville, Texas 78957

Matthew

Job Details: 09/13/2023

"Arrived onsite for unit making lots of noise when in use. Upon arrival inspected unit. Found rollers and idler worn. Also belt was worn. Replaced idler pulley, rollers (2) and belt. Unit is now functioning properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Dripping Springs, Texas 78620

Scott

Job Details: 09/13/2023

Arrived on site for Fronde not making ice . Found IM will not harvest or fill. Ordering ice maker . Call to set return ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Georgetown, Texas 78626

Gerry C

Job Details: 09/13/2023

MED4500MW0 Arrived to inspect timer not working. I found the timer had failed internally and locked up. I removed and replaced the timer and tested. The knob had failed as well and will require replacement. Part W11675852 D2C.; ordrng 1 W11675852 (Timer Knob) and 1 PartD2C (W11675852 D2C)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Pflugerville, Texas 78660

Kimo

Job Details: 09/13/2023

"Arrived on site to install previously diagnosed parts. Upon arrival I installed the new control, cam,and actuator and tested the unit and found unit operating as designed no leaks."

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS02

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 09/13/2023

"Arrived onsite for a oven with a error message. The error message is for a missed wired unit or the power flashed on and back Will create the error message. I turn the breaker off for 1 minute and restarted the unit. The error message was gone, I heated the oven to 300? before I turn it off. The oven is working as designed."

We serviced a

KITCHENAID RANGE

Model KCGS356ESS05

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 09/13/2023

Arrived on site for cooktop burner flame to big on the low setting. On interior found 2 burners that there was no simmer just high and medium. Adjusted the valve so the burners have a simmer flame. No gas leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marble Falls, Texas 78654

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the spin cycle and found the basket slipping on the gearcase spindle. Stopped testing and disassembled the unit to find the teeth on the bun stripped and the teeth on the gearcase rusted and stripped. Tilted the unit back to inspect the gearcase components and found the cam teeth beginning to strip and the belt with slack in it. Once I received authorization to replace parts, I removed and replaced the gearcase, cam, belt and hub and calibrated the unit. Retested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78745

Luis

Job Details: 09/13/2023

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, Texas 78133

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for temps being erratic. Found UI display is out. Recommend UI and control replacement. Office to reschedule. ; ordrng 1 W10848301 (UI) and 1 W10843055 (Control)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, Texas 78747

Scott

Job Details: 09/13/2023

Arrived on site for dryer taking multiple cycles to dry. Ran air flow and temp checked . Found air flow restriction. Recommended customer to have exterior vent cleaned. Job complete Collected 162.36 AUTHO 4CNLV3

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, Texas 78666

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Verified receiving proper voltage(120vac). Replaced motor and unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, Texas 78665

Gerry C

Job Details: 09/13/2023

"KRMF706ESS01 GP arrived on site to perform a sealed system repair. Replaced compressor, uv drier and service port. Pulled vacuum and found the vacuum would not hold. Charged the system with nitrogen to 120psi and bubble tested braising points, FC &RC Evap and found no leaks. Charged the yoder loop with nitrogen and discovered a slow leak is present. Advised tech line of my findings. Unit submitted for product exchange. No water leaks observed during service. SR# 7737320902"

We serviced a

ELECTROLUX WASHER

Model EWFLS70JSS0

Near Georgetown, Texas 78628

David Z

Job Details: 09/13/2023

"Arrived on site to replace dispenser drawer to resolve lack of spring action when opening. Found new drawer was blue, and even with testing it no difference was made. By the looks of the interior of the drawer housing there is a lever that's sagging and isn't staying locked where it needs to. Customer does not wish to further pursue a repair, and doesn't mind running unit as is. Call complete."