"(TM) Arrived on site to diagnose unit frosting over in the freezer compartment. Upon arrival customer instructed that there was frost but no ice. We checked temperature for the freezer compartment and found 9? due to no food or anything in the compartment, we tested temperature to the refrigerator compartment and found a temperature of 38?. Checked the freezer gasket seal and found no leaks, checked slides to ensure they were operating correctly, found that they pull the door in correctly at a certain distance. Notified customer that it was due to an air leak on the freezer compartment.Job complete"

"Arrived onsite and was advised of recurring freezing of the ui panel. Ordering ui panel to repair, all else checks good. ; ordrng 1 W11297726 (Console)"

Arrived onsite and discovered unit had never been properly defrosted. Advised customer that full defrost was needed. All else checks good.

Arrived onsite for cooktop with yellow flames. Upon arrival I found the flames now blue and correct shape and size according to the specifications. After a brief conversation with the customer I found they had a humidifier on the kitchen counter that was being used but not today. I explained that humidifiers have been directly linked to yellow flames on the cooktops because the high humidity levels in the air affects the oxygen supply to the flames. I advised that the cooktop is working as designed and the humidifier wont affect the safety or function of the unit. I asked the customer to do an experiment and turn on the humidifier for a few days to see if the flames change back to orange/yellow. No gas leaks detected during time of service. Job complete.

"Arrived on site for customer complaint of grille falling off when using fan, found broken grille, I replaced grille, unit tested good."

Arrived on site to diagnose a refrigerator with light not working. Found failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a venthood with no lights. Found led ballast failed.

Arrived on site to test unit for No power. Test unit and found wires at junction not making contact. Secured connection test unit and unit test good job complete.

Arrived onsite for to replace tub and basket. Also replaced the suspension. Replaced parts. Tested unit. No issues at this time. Job complete

Arrived on site to test unit for not producing ice. Customer stated ice maker has never been an issue. Issues is broken ice container. Ice maker ran diagnostics as designed. No leaks found from ice maker or fill tube. Needing ice bin to fix issue. Office to reschedule.; ordrng 1 W10749708 (coupling) and 1 WPW10295082 (auger-ice) and 1 WPW10670845 (container)

Arrived on site for under counter refrigerator door not shutting. Inspected unit and work area. Found door setting flushed with cabinets and not with cavity. Measured opening for unit and found 24? wide and 34? high. Found counter required hight is 34 and half niches. Although top of counter is not interfering with door. Flush cavity of unit with cabinets as designed. Called Whirlpool tech support and spoke with Rich. He confirmed the cavity of unit is supposed to be flushed with cabinets and not the door. (SR# 7730816039).

"Arrived on site and replaced tension pulley diagnosed on previous visit after replacement dryer is operating normally, job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the Icemaker was full and producting, the freezer temp was set to 5 and it had a apparent air leak due to debris. Cleared debris and closed freezer, all functions returned. Complete"

"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further investigation. Found that the capacitor and magnetron were no good. Replaced magnetron, capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete"

"Arrived on site for cooling complaint. Compressor running,weak frost pattern,frost only forming on first 1/4 of evaporator diagnosed a sealed system issue unit will need evaporator,heat exchanger and compressor.

Arrived on site for NOT HEATING AT ALL-TURNS ON AND TUMBLES AND RUNS ALL THE WAY BUT NEVER DRYS THE CLOTHES. Found thermal cut off had gone out again. Removed thermal cut off and installed new thermal cut off. Dryer heating s designed. Called WP tech-line due to dryer continuously going out the same way. Spoke to Anthony with WP tech-line and I asked if installing the thermostat that comes in the kit could be the reason the dryer keeps going out. Currently the dryer has the original thermostat and its working as designed. He explained that it shouldnt and this issue is more of an air flow problem. Removed dryer vent hose from the wall and found 3/4s of the tube face clogged. I removed as much of the debris and lint build up as possible and customer cleaned out vent air tube. Recommended she reach out to Dryer Vent Wizard to clean entire vent to ensure it doesnt get clogged again to prevent shorting out her thermal cut off again.

"Arrived on site for refrigerator not cooling in both FC and RC. Inspected unit and work area. Customer stated that unit was making a abnormal clicking noise. Gained access to compressor and found compressor starting and stopping. Measured amp draw to compressor and found 13 amps then shutting off. Measured compressor electrical windings and found within range. Measured capacitor and found good. Found failed overload/ starting device. Will need to replace overload. . ; ordrng 1 WR08X21100 (OVERLOAD/STARTING DEVICE )"

"Arrived on site for cooling complaint in fresh food compartment. Ran diagmsotics fresh food thermistor reading open in diagnostics. Replaced harness assembly,per service pointer W11092686 secured evaporator thermistor to correct location on suction line using foil tape and a zip tie, secured evaporator to liner wall using clamps and zip ties secured cover with 4 screws and adjusted drain to make drain pan level.

Arrived on site for failed leds replaced all failed leds powered unit on all leds working as designedAutho:

Arrived onsite for dishwasher leaking. Upon arrival ran unit through cycle found small leak in door still. Found unit leveled gasket on properly. Found tub wasnt bowed used hand to test. Spoke with ED on whirlpool tech line he recommended getting see through door to see and inner door as well. W11091267 Ed 7730815657. ; ordrng 1 W11179175 (Clear door) and 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)

"Arrived on-site for dishwasher needing previously diagnosed ui components and latch and strike components. Upon arrival was able to install previously diagnosed parts.after reassembling found unit has full functionality. Tested unit Fills, agitates and drains as designed. No leaks before during or after repair. Call complete"

Arrived on site replaced water valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. I found the upper dryer has error code d14 and the lower dryer is operating as designed. Due to the error code, I am ordering another control due to the new control being defective. Office to schedule return service. ; ordrng 1 W11398779 (Main control)"

Arrived on site to diagnose an oven that is not heating. Found door not fully installed and not activating door switch. Reset door to proper position and tested unit. Found all is functioning properly at this time.

"Arrived onsite for microwave not operating. Upon arrival found unit switch misreading as well as latch and level not seated correctly. Replaced and also found unit cavity by door connection flaring out, used needle noose to adjust. And proceeded to test. Unit is now operating as designed. Job Completed."

"Arrived on site for ice build up in fresh food section. left side door hitting enclosure preventing door from fully closing,removed unit from enclosure installed refrigerator correctly into enclosure tested door operation good."

Arrived on site for a chest freezer that is not cooling. Inspected unit and work area. Found the unit initially kicking on but kicking off within a few seconds. Checked the compressor and the compressor was extremely hot to touch and was almost burning. Replaced starting device and tested unit. Unit did the same thing. Took an amp draw off of the compressor and found the compressor pulling 18.06 A initially upon starting and then kicking off. Spoke to CS and this would indicate a locked up compressor. Ordering sealed system parts in office will need to contact the customer about a return date due to psp items. Please schedule for two hours.; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)

Arrived on site to diagnose a dishwasher that is leaking rinse agent. Found container full of rinse agent and no failures to unit at this time. Advised homeowner rinse agent can last up to 8 weeks depending on setting and usage before needing to be refilled.

"Arrived on site to test unit for damaged panel. Found damaged panel, tried to replace panel and found wrong color ordering new panel job complete. ; ordrng 1 W11175576 (Panel stainless)"

arrived onsite and found some belt noise. Adjusted belt and lubricated. All checks good. Unit is now operating as designed without any belt noise.

Arrived on site for WATER COMING OUT THE BOTTOM OF THE FREEZER. Found water had leaked from the ice maker all the way down to the bottom drawer creating a large block of ice around the bottom drawer. Used steamer to remove ice block around bottom drawer. Removed evaporator cover and found a good frost pattern. Drain pan also had a large block of ice covering the drain and preventing defrosted ice water to drain properly. Removed ice block from drain pan and steamed out drain tube to ensure water could flow down to evaporator water pan properly. Found ice maker was receiving too much water when ice maker calls for water. Used Water fill adjustment screw to limit the amount of water that comes into the ice mold to prevent water from overfilling the ice mold causing additional ice blocks to form at the bottom of the freezer. I was able to adjust the water fill adjustment to only fill to the top of the ice cube mold as designed. No leaks detected.

"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"

"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"

"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"

"Arrived on site to diagnose washer that was making noise. Customer explained that sometimes in the cycle when it would spin the unit would get loud and sounded like it banged around some. Tested the unit and verified that mechanically it is good, but it is in a small closet in the apartment. With this being a laundry center unit, it will vibrate and move around some, due to the dryer on top, and the type of flooring used. Unit is working as designed, no mechanical faults found. Advised resident on usage of unit and balancing loads. Call complete."

Arrived on site to test unit for unit damaged. Found damaged vent and cooktop and panel and back cover. Ordering parts office to reschedule ; ordrng 1 W11175876 (Cooktop) and 1 WP8272473 (Back cover) and 1 W11449263 (Vent)

"Arrived on site to test unit for control panel start button not working. Found stuck button. Replaced console, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for AIG RF is leaking from the bottom front. Pulled out fridge to inspect drain tube and found two rust areas and frost build up. These areas were located on the back outside panel just above the compressor and below main control and hv board cover.

Arrived on site and inspected newly purchased washer not spinning.Confirmed the complaint and found the new style actuator was causing the malfunction.Removed and replaced it and unit tested as designed.JOB COMPLETE

Arrived onsite and found a no heat symptom due to a damaged wiring harness. Ordering wiring harness to repair power block burn. Office to reschedule. ; ordrng 1 WPW10450286 (Harness)

Arrived onsite to replace parts ordered by previous tech. Replaced strike and heater. Tested unit. No issues at this time. Job complete.

Arrived on job for complaints of no ice. Ran diagnostics and 12.5 dcv to heater heater test good. Water not reaching top of door will need valve to complete.; ordrng 1 W11194380 (valve)

Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door and mullion operation. All tested good.

Arrived on site and inspected ice not dispensing.Confirmed the complaint and removed and replaced the defective auger motor and yoke.Reassembled and unit tested as designed.JOB COMPLETE

Arrived on site to install previously ordered part.Replaced the shelf.JOB COMPLETE

Arrived on site to install previously ordered part.Removed and replaced the defective lid.Mother of customer tested and approved the functioning of the unit.JOB COMPLETE

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced washplate and tested the unit in an auto test. The unit ran as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested unit. Unit was stealing and is operating as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Lynn, both inches, and screws and tested the unit. The unit began working as designed. Call complete."

Arrived on site for a refrigerator that?s not making nice and has water going in different places. Inspected unit and work area. Found the ice maker tray stuck in a harvest position and overly filled causing an ice sheet and dripping down into the bottom. Removed ice and replaced ice maker. I turned down the water supply at the wall and t3sted the unit in a harvest and fill. Unit began working as designed. Call complete.

"Arrived on site and inspected stand alone freezer frosting inside the unit at the bottom of the storage basket and at the lower portion of the door.Confirmed the complaint and, photographed and found the door is bowed , causing the malfunction.Ordering door, gasket and nameplate.Part is PSP and customer is aware.Office to schedule return services due to part availability.Needs More Work; ordrng 1 W10746789 (DOOR-FIP DOOR ASSEMBLY (WHITE) REPLACES: W10673707) and 1 W10574475 (GASKET-DOR) and 1 W11178521 (NAMEPLATE)"

"Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. The customer advised that they hadn?t use the dishwasher in six months and while they were running water at their sink, they noticed water dripping from the dishwasher. At that point, they added advised that they looked in the dishwasher and found brown murky water inside. Instead of using the drain function of the dishwasher, they use the shop vac to suck out all the water. They did not know if there was something wrong with the dishwasher and thus they called and removed the spray arm and filter. I did notice their spray arm broken due to the twist cap still being on their pump and motor. I ran the unit through a normal wash cycle to fill and start agitating (without the spray arm). I then canceled the cycle and had the unit drain. The unit drained properly. I checked their drain hose for proper installation and found it going straight down hill from the sink. I did advise them to get a clamp and to lift the drain hose higher than the connection into the plumbing to avoid siphoning into their dishwasher. I did advise them that the unit is working as designed and that they would need to call into AHS for the spray arm. Call complete."

Arrived on site for a washing machine with no power. Inspected unit and work area. Went to plug in the washing machine and found a spark coming from the left hand pin. Tested the outlet and found the hot and neutral lines on the washer outlet reversed. See photo. Had the customer grab an extension cord and re-plugged it into another outlet that had proper polarity. Found the user interface receiving voltage but not coming on. Replaced user interface assembly and tested unit. Unit came on and begin working as designed. I did advise the customer to have their washer outlet fixed by an electrician and to use the outlet currently being used for the time being until that plug is fixed. Call complete.

"Arrived on site and inspected irritating squeaking and rubbing noise from the bottom right refrigerator door

"(TM) Arrived on site to diagnose refrigerator compartment not cooling but the freezer compartment cooling fine. Tested the freezer compartment temperature and found -18?, tested the refrigerator compartment and found 48?. Gained access to the damper door and found good voltage and that the unit is operating as designed, found a significant amount of frost and some ice to where the freezer compartment door gasket was not sealing properly causing more frost build up. Cleared the frost and ice blocking off the seal of the gasket and now there are no air leaks. Put the unit into diagnostics and tested the damper door manually for open and closed position, damper is operating as designed. Informed customer they need to turn off the unit to thaw completely for 24 to 48 hours to properly defrost,

Arrived onsite for refrigerator frosting up on the back and not defrosting in the RC. I found the RC floor full of water and some sheets of ice. I did not find any ice on the evaporator cover. I vacuumed out all the water and ice from the bottom and accessed the evaporator. I found the drain frozen over and drain pan warped. I accessed the drain tube and cleared it out. I reinstalled the tube with some adhesive added to seal any gaps. I then steamed put the drain pan and confirmed water flow down the drain. I installed the drain pan and evaporator cover and added shims to make sure the drain pan was straightened out. I advised the customer to monitor the unit over the weekend to ensure it restores to good temps. No leaks detected during time of service. Job complete.

"Arrived on site to inspect unit for not cleaning dishes, upon inspection and testing found no issue with dishwasher and all functions worked correctly. Instructed customer on proper use and that the builder must install correctly. Complete"

Arrived on site to install previous diagnosed part. Found wrong part on hand . Will need to return with correct part. Office to schedule appointment when ETA is available.; ordrng 1 W11164276 (HARNESS ) and 1 W11413567 (UI)

Arrived on site to test unit for broken grate. Found broken grate replace grate test unit and unit test good job complete.

Arrived on site to follow upon oven that was not heating via bake element. Installed new hidden bake element diagnosed by previous technician. Installed new hidden bake element. Tested unit while observing control. Verified unit is now functioning as designed.

Arrived on site to test unit for oven over heating and locking. Test unit and found bad control board and sensor. Will need new board and sensor

"Arrived on site to install previously diagnosed and ordered part. Upon further inspection, I found the unit turned on and in the process of making ice. Once the slab dropped to the cutter, I found the slab more formed than previous findings. I found the right side of the evaporator sitting lower than the left side and I adjusted it and leveled it. Retested and found the slab of ice still not completely formed. Cleaned the ports on the water tube and retested. Still the ice is not forming correctly. I removed and replaced the reservoir recirculating pump due to the pump sensor not sensing the water level in the reservoir and retested. Unit continues to fail. I removed and replaced the main control and retested. Unit is making ice. I recommended that the customer monitor the unit for the next 24 hours and take photos of the ice production in the next 24 hours and if the unit continues to fail to contact the office to schedule service. No water leaks observed during service, job completed.

Arrived on site to replace control. Ordering another board office to rescheduled. ; ordrng 1 W10892389 (Control board)

"Arrived on site and inspected dryer and found belt is broken and dryer is not heating replaced belt and reset all connections and it is now heating properly, took one picture, job complete"

"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that the oven temps are off while Baking at 475. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 475 degrees. My preheat temp was 481 degrees. Next three readings were 484, 436, 515 for an average temp of 478 degrees. Unit is heating properly. Customer advised they were using a metal Mercury based thermometer and their inspector advised that temps were off as well. I explained that using the Mercury based thermometer will give slow readings as Mercury is a slow moving metal and if a heat laser gun was used, it only detects surface temps. The best way and only way whirlpool approves of testing temps is using a multimeter with thermal lead since it tests air temps and is most accurate.

"Arrived on site for customer complaint of unit leaking, found leak coming from ice maker fill tube, I replaced fill tube, unit tested good."

"Arrived on site for refrigerator that?s still not going to ugly. Inspected unit and work area. Found no evidence of a defrost issue and the evaporator coil?s were frosted over nicely. Spoke to SW and ran through service diagnostics checking the evaporator motor, damper control, through misters, and defrost circuit. All checks came back good. The customer advised that the last time when they called, the unit add started to sound the high temp alarms and they turn the unit up to the highest cold setting. They advised that the unit began to cool properly and had no other issues. They then turn down the setting down to seven from nine and the unit still stayed cool without sounding the alarm. SW advised based on our checks and the customers complaint, to replace the main control. Replaced main control and tested unit. Unit begin working as designed. Call complete."

Arrived on job to replace lower door. After replacement test operation.

Arrived onsite for freezer bin cracked. Upon arrival found bin was cracked on left side by seal and damaged. Replaced with new bin. Job Completed.

Arrived onsite for dryer taking multiple loads. Found unit was operating as designed upon arrival heated spun and had vents cleaned for air flow. Job Completed.

"Arrived on site and inspected refrigerator and found fresh food evaporator is frozen, attempted to remove evaporator cover to replace it and it will not separate. Refrigerator will need to be defrosted for two days took one picture.; O-emld tckt"

Arrived onsite for SP led replacement. I accessed and replaced the module without having to splice or modify the wires or connector. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.

Arrived on site to diagnose refrigerator that has an issue with a front wheel. Found front right wheel cracked and broken off the pin. Replaced wheel with new and retested. Was able to level unit and verify working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit the light is working as designed at this time. The customer had some concerns about the auto fan for the microwave not turning on when using the cooktop. I turned on all burners and waited a little over 5 mins. The units auto fan turned on as designed. Job complete.

Arrived onsite for refrigerator that stopped making ice. Upon inspection I found a load of ice got stuck between the arm and tray causing the arm to stay propped up. I removed the stuck ice and the ice maker began a cycle. It dumped its current tray of ice and then filled as designed. I advised the Customer to Monitor the unit over the weekend to make sure the ice produces normally without getting stuck or forming mis shaped cubes. No leaks detected during time of service. Job complete.

"Arrived on site to inspect unit for not heating, upon inspection found the unit had a thermal cutoff that was blown due to vent issues.

"(TM) Arrived on site to diagnose unit operating properly and showing error code f1e5 signifying microwave inverter error. Customer informed us that the unit has only had the error as of recently after they went out of town. Reset the breaker and tested the unit again and the same error persists. Replaced the magnetron as well and found it was burnt out, after replacing the magnetron and inverter board we tested the unit for heating with a cup of water and found the unit is now operating as designed with no heating issues and no error code.

Arrived on site to diagnose a refrigerator that is not producing ice. Found E2 error code saved in control indicating icemaker motor failure. Replaced icemaker and all checks good at this time. no leaks were found at time of service.

Arrived onsite and replaced fan scroll and made adjustments for better operation including setting to 8 hr defrost schedule. All checks good.

Arrive on site to test unit for upper door going up. Found bad hing es replaced hinges test unit and unit test good job complete.

Arrived onsite and found unit operating with failed drain pump. Replaced drain pump.Unit is now operating as designed.

"(TM) arrived on site to diagnose unit for water leaking in the unit, customer informed us that she found wet towels in the washer the next day after loading them but not turning on the unit, customer also informed us she finds the bottom of the inner tub to be wet daily as well. I put the unit into service diagnostics to check for error codes and found f3e2 for inlet water temperature fault ran unit through diagnostic cycle, found unit to be operating as designed, ran manual fill on hot and cold valve found valves tested correctly but found overfill in the oxi valve to be overflowing, found water pressures to be high. Called techline to verify of any additional issues and spoke with TJ, he suggests replacing the inlet valve and adjusting the water pressure and provided us with SR# 7730814887. Replaced the inlet valve and adjusted the water pressure and unit is operating as designed. No leaks observed at the time of service. Job complete."

"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect ice machine not working. Upon further inspection, I found power to the unit but the controls not responding. I found the unit had an external drain pump so I unplugged the unit from the drain pump and plugged it directly to the out and the unit powered on. I removed and replaced the external drain pump and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for Coil Element Not Working - Electric Range - PRE-ID Element and Infinite Switch. Found back right burner element not heating up. Removed element and installed new element. Now heating as designed. Job completed.

Arrived on site to inspect washer for not spinning. Upon inspection found the unit worked correctly per customer. Complete

"Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."

Arrived on site for washer with no operation. Found UI and harness shorted. Replaced UI but model/serial wouldn?t resync into new UI. Reinstalled old UI and confirmed model/serial was stored. Attempted multiple times to resync new UI to control but no success. Called whirlpool and confirmed software issue with control and UI.

"Tests upon arrival-Rc: 13 degrees, FC: -1 degrees, freezer evap thermistor 8.4k ohmsArrived on site for unit still over freezing in both compartments. Upon arrival inspected all previously done repairs and found no issues with ss. No signs of dye or leaks with soap on connections. Also found psi pressure werent not equalized properly after 45 minutes of unit being off (45L/55H) and during run time after 30 minutes run time unit was only reading (-10aL/160H) I then reported to in house with SW. I also called techline and spoke with Adrian sr#7730818503. After reporting all previous work and repairs as well as findings on 05/21/21 he was able to help me determine that unit had a leak internally as well as a partial restriction

"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Door Gasket. Found right side RC door gasket was not sealing properly at the bottom. Looked expanded and crinkled. Removed right side RC gasket and installed new gasket. Used heat gun to smooth out ripples. New gasket seating properly. Job completed."

"Arrived on site and inspected washer not working. Confirmed and found the unit when plugged in would allow selections, but the power button wouldnt work.Unit will require the console, which was ordered, but not received in by the time of service.Office to schedule return services when part arrives.Also ordering the control in case its needed on return services NEEDS MORE WORK ; ordrng 1 W11481108 (CONTROL)"

"Arrived on-site for cabinet lights flashing on unit. Upon disassembling unit able to verify and test that the main control was not sending full power supply needed to lights. Installed new main control and upon reassembly found units light were brighter and receiving full voltage and no longer flickering. No damage to unit before, during, or after repairs. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the control failure and lights flickering constantly, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."

Arrived onsite for dishwasher showing F9E1. Upon inspection I found the unit would only hum when trying to drain. I accessed the drain pump and found the impeller had come off and wedged itself between the blades causing the pump to lock up. I replaced the pump with new and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on site to replace recirculating pump and reservoir drain pump. Replaced parts and parts ran good during diagnostics but when drain pump stopped heard a pop sound. Put unit into diagnostics again and was not getting pumps to engage. Found voltage was no longer present. Verified voltage going into transformer but not coming out when engaging pumps. Spoke with techline to document findings. Recommended replacing transformer. Would like to return with control as well to ensure completion on return visit. Also noticed reservoir has slight crack in the rear causing drip. Office to reschedule.??????SR#7730814910; ordrng 1 W10837384 (pan-water) and 1 W11034363 (cntrl-elec) and 1 WPW10485951 (transformr)

"Arrived on site for customer complaint of unit not producing ice, I found ice in the bin at time of service, but evidence of small ice cubes. I tested ice maker harvest and fill, unit tested good at time of service, also found condenser needed cleaning, I cleaned condenser coil, unit is working as designed at time of service."

"Arrived on site to replace broken inner glass. Replaced glass, tested unit, unit works good. Job complete."