We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Austin, Texas 78733
Scott
Job Details: 01/12/2023
Arrived and replaced knob . Tested burner . No other issues found . No gas leaks detected at time of service. Job complete .
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, Texas 78738
Leonardo
Job Details: 01/12/2023
Arrived on site to replace therm fuse and harness. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Leander, Texas 78641
Gerry C
Job Details: 01/12/2023
"Arrived to instal previously diagnosed and ordered part. I found the left door receiver will not utilize the closer and adjusted the door accordingly, correcting the height mismatch and sealing issues. The customer advised me the ice maker had overflowed again and I found the issue was due to water pressure and compounded by a partially plugged filter. The supply pressure to the sink and refrigerator water supply was quite low and I advised the customer to stop attempted use of the ice maker until they get the water supply issue resolved. The prior repair to the FC door slide has held and there should be no further issues. Operational test ok, no leaks observed during service."
We serviced a
KENMORE REFRIGERATOR
Model 106.5004371
Near Georgetown, Texas 78626
Gerry C
Job Details: 01/12/2023
Arrived to inspect continuous leak. I found the drain line for the evaporator was bunched and pinched shut and the source of the leak. I was able to correct the issue and the drain worked as designed after the repair. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Round Rock, Texas 78681
Vincent
Job Details: 01/12/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making noises after the cycle was over. Found that the customer had the 16hr fresh hold on. I explained to customer that thats future will keep a fan on after the cycle is over to keep the clothes fresh. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Round Rock, Texas 78664
Vincent
Job Details: 01/12/2023
"Arrived on site for washer, inspected unit and work area. Customer explained that the soap dispenser was collecting water because soap was diluted more than normal. I inspected unit and there is no water that goes into the load and go system. I explained to customer how it works and they understood. Unit is opens designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, Texas 78754
Vincent
Job Details: 01/12/2023
"Arrived on site for washer, timer not working properly. The knob was switched from a dryer to the washer. I replaced correct knob and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ1
Near Georgetown, Texas 78628
Lou
Job Details: 01/12/2023
"Arrived on site to inspect microwave door handle issues. Upon further inspection, I found the bottom of the door handle was loose due to the mounting screw and mount being broken (photo). Also found the inner trim was broken/cracked (photo) possibly due to stress of opening the door and the heat from cooking on the cooktop. I recommended that the customer replace the door assembly versus replacing each part as it would be cheaper and quicker to repair. No repairs made at this time. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Manor, Texas 78653
Joe Z
Job Details: 01/12/2023
"Arrived onsite for not cooling correctly and low ice production. Upon arrival inspected unit. Compressor and condenser fan are operating correctly. Ran diagnostics and all test and components passed. Found RC drain pan is bowed and needs to be replaced.
We serviced a
WHIRLPOOL OVEN
Model KFEG500ESS6
Near Uhland, Texas 78640
Leonardo
Job Details: 01/12/2023
Arrived on site to test unit for unit not working. No burners or oven heating. Test unit and found black wire at junction has 122v red wire is only getting 24v. From red to black we only get 96v. Advised customer to check the outlet. Job complete.
We serviced a
MAYTAG OVEN
Model MGT8655XW00
Near Austin, Texas 78748
Leonardo
Job Details: 01/12/2023
Arrived on site to replace left valve. Replaced valve. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB850YG1
Near Austin, Texas 78748
Scott
Job Details: 01/12/2023
"Arrived on site for washer making noise when spinning and so customer is having issues with fabric dispenser . Ran diagnostics, washer is making noise and dispenser valve not filling cup. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, Texas 78748
Scott
Job Details: 01/12/2023
"Arrived on site for dead wall oven . Found thermal fuse had blown . Replaced fuse . No error codes , oven preheated normally ,fan working properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC300XW1
Near Del Valle, Texas 78617
Joe Z
Job Details: 01/12/2023
"Arrived onsite for Washer stops after it fills with water. Upon arrival inspected unit and tub is full of water. Pressed the cancel button and drain pump energizes and drain all water. Ran diagnostics and and got error codes F7-E1 basket speed sensor fault, F7-E7 motor unable to reach rpm. Ran manual cycle and motor only hums during call for agitation or spin. Need to replace capacitor. Replaced capacitor and test unit. Unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUS2642LF1
Near Kyle, Texas 78640
Matthew
Job Details: 01/12/2023
"Arrived onsite for refrigerator, freezer section not cooling properly and intermittent freezing. Also no ice production. Upon arrival inspected unit. Found fridge temperature at 36 degrees and freezer temperature at 18 degrees. Customer stated display will differ day to day from 0 to about 21 degrees. Disassembled and inspected evaporator compartment. Found 1/5 of the evaporator frosted and no frost throughout the rest. Checked compressor compartment and compressor is only slightly warm pulling.3-.4 amps. Called SW for confirmation. Unit is having sealed system issues. Compressor is weak and may have floating restriction due to intermittent temperature fluctuations.
We serviced a
KENMORE WASHER
Model 110.2683269
Near Austin, Texas 78724
Wesley
Job Details: 01/12/2023
"Arrived onsite and found unit operating with basket not engaging and determined with the customer that any possible repair would exceed replacement threshold.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Round Rock, Texas 78664
Cliff
Job Details: 01/12/2023
Arrived on site to diagnose a washer that is not cycling properly. Found slider assembly damaged and replaced it. Also noted cold water shutoff on wall is seized and will need to correct that issue. No leaks were found at time of service.
We serviced a
JENN-AIR UNKNOWN
Model JBC7624BS
Near Austin, Texas 78757
Vincent
Job Details: 01/12/2023
"Arrived on site for coffee maker, inspected unit and work area. Customers complaint was they couldnt insert the tray back in. I found that inserting the trash tray would reset the brewer and allow to insert the tray. Called techline and spoke to Leon SR#7735479013 and we walked through the steps. Unit is operating as designed at this time.
We serviced a
KENMORE WASHER
Model 110.269625
Near Pflugerville, Texas 78660
Cliff
Job Details: 01/12/2023
Arrived on site to diagnose a washer that is not spinning. Found drive coupling broken and replaced coupling. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02V
Near Pflugerville, Texas 78660
Cliff
Job Details: 01/12/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found sealed system failure in unit. As unit still has sealed system coverage in warranty customer will follow up with manufacturer.
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near Hutto, Texas 78634
Cliff
Job Details: 01/12/2023
Arrived on site to diagnose a dryer that is turning off after starting. Went through entire dryer and found no faulty parts or indicators off failures to unit. Issue is electrical and customer will need to correct issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW2
Near Bastrop, Texas 78602
Joe Z
Job Details: 01/12/2023
"354.90 Arrived onsite for WANTS UNIT TAKEN APART AND CLEANED. SOMEONE WASHED BLANKETS WITH LEAVES AND TWIGS. Upon arrival inspected unit and found debris between inner and outer tub. Also customer-wants to replace dispenser. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Georgetown, Texas 78628
Lou
Job Details: 01/12/2023
"Arrived on site to inspect refrigerator and provide general maintenance. Upon further inspection, I tested temps in the unit and got 46 degrees which is what the actual setting was on at the control. The customers main concern was the crisper drawers were difficult to remove to clean them. I removed the shelf glass and removed the four screws that mounted the tracks in place and removed the drawer and shelf together. Also removed the evap cover to clean some rust that had accumulated on the bottom of the RC section. I re-installed the drawer mounts and once the customer was done cleaning the drawer I placed it back in the unit.
We serviced a
MAYTAG WASHER
Model MAV2755AWW
Near Georgetown, Texas 78633
Lou
Job Details: 01/12/2023
"Arrived on site to inspect washer noises. Upon further inspection, I tested the agitation cycle and found the unit making a loud popping noise. When I tested in spin cycle I didnt hear the noise. I tilted the unit back and inspected the thrust bearing and found it good but the belt is worn and beginning to fray. I removed the front panel and tested in agitation again and could hear the popping noise coming from the gearcase. No repairs made and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED9371YW1
Near Austin, Texas 78704
Wesley
Job Details: 01/12/2023
Arrived onsite and found unit tumbling but not heating. Found unit with cutoffs and fuses good. Determined l2 red had only 34v at power block.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, Texas 76549
Tyler
Job Details: 01/12/2023
Arrived on site for washer needing previously diagnose valve. Upon arrival Reconfirmed issue and installed required park. Reassembled and tested washer and found cold and hot sides working as designed with no leaks present and unit able to finish cycles. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Georgetown, Texas 78633
Lou
Job Details: 01/12/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate and spin, the unit became very loud. I tilted the unit back and found gearcase oil on the rotor (photo). Removed the rotor and found oil on/in the clutch and on the slider. I removed and replaced the gearcase, clutch, slider and cleaned the old oil from the unit & parts. Placed the unit in diagnostics and calibrated the unit then retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLE7300VE
Near Bastrop, Texas 78602
Joe Z
Job Details: 01/12/2023
"Arrived onsite for Very noisy and sometimes drum won't turn. Upon arrival test unit and found motor is failing. Need to replace motor. Replaced motor and test unit. Unit is operating as designed. Job complete.
We serviced a
GE RANGE
Model JGBP33WEH3WW
Near Georgetown, Texas 78633
Lou
Job Details: 01/12/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the broil and bake functions and found both operating but the bake ignitor took too long to ignite the burner. I removed and replaced the bake ignitor and retested and unit is operating as designed. Also leveled the unit as the unit was leaning to the right side. No gas leaks detected during service, job completed."
We serviced a
UNKNOWN DISPOSAL
Model GC1000PE4
Near Georgetown, Texas 78633
Lou
Job Details: 01/12/2023
"Arrived on site to inspect disposal not working. Upon further inspection, I tested the disposal and it failed to turn on. I removed and replaced the disposal and tested. Unit is operating as designed with no water leaks. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Waco, Texas 76712
Jonathan M
Job Details: 01/12/2023
"Arrived on site for a refrigerator that is not dispensing water or making ice. Inspected unit and work area. The customer advised they had replaced the filter twice and had no luck with being able to dispense water or ice. Was able to remove the filter and get water flow to the water dispenser indicating a failed housing. Replaced the housing and tested the unit. The unit began to dispense water and operate as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Austin, Texas 78757
David S
Job Details: 01/12/2023
"Arrived on site for dryer still not heating. I inspected the unit and work area. I tested the unit and found it starting but not heating. I gained access to the terminal block and tested voltage. I found line 1 has 120 vac but line 2 only has 15 vac, not allowing the heating element to turn on. I also found the dryer vent pinched off restricting air flow. Because of the location of the dryer I recommended the customer get a periscoping dryer vent and that they have figure out why line w is losing power. I inspected the breaker box and didnt find it labeled nor did it have a 30 amp breaker. The unit should be on a 30 amp breaker. Once power is restored and the recommended dryer vent is installed the unit will work properly. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/12/2023
Arrived on site to test unit for unit breaking when cooking. Test unit and found broken cooktop. Spoke with safety and determined thermal cracked. Replaced cooktop test unit and unit test good. Safety covered parts K15L7C0WPL1 SR#7735411013
We serviced a
KITCHENAID OVEN
Model KODE500EBS01
Near Austin, Texas 78732
David S
Job Details: 01/12/2023
"Arrived on site for oven showing an error that it is over temp. I spoke to the customer and found out the upper oven is the one showing the error code. I inspected the unit and work area. I found the upper oven reading room temperature. I ran a short bake cycle and found the bake and broil element coming on. After two minuets I found the oven reading 250 degrees. I suspected the oven temp sensor. I swapped in a new sensor and retested, I found the oven reading temperature correctly and inline with my thermal kouple.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near The Hills, Texas 78738
Luis
Job Details: 01/12/2023
"Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds,installed updated led modules all leds working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KFGC500JPA01
Near Burnet, Texas 78611
Kimo
Job Details: 01/12/2023
Arrived on site for a range that is having issues ignoring and has erratic flames. I installed conversation kit. And tested unit and found unit operating as designed Job complete.
We serviced a
LG DRYER
Model Dlex3900b
Near Liberty Hill, Texas 78642
Maurice R
Job Details: 01/12/2023
Arrived onsite for dryer on but will not operate. On inspection found that the dryer lent vent was taking out and cleaned the moisture sensor were cleaned. The display had CL code on that we got cleared. The unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model DFE28JMKBES
Near Round Rock, Texas 78665
Gerry C
Job Details: 01/12/2023
"DFE28JMKBES Arrived to install previously diagnosed and ordered parts. I removed and replaced the air tower with the updated unit, including the updated fan. I connected the programmer WR98R4546322 and allowed it to complete programming and tested. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS
Near San Marcos, Texas 78666
Matthew
Job Details: 01/12/2023
Arrived onsite for range giving error code. On arrival unit display showing F1E0 control failed. Disassembled to inspect control
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Georgetown, Texas 78628
David Z
Job Details: 01/12/2023
"Arrived on site to diagnose dryer that is not heating clothes. Disassembled and found the heating element coil snapped. Replaced element and tested. Verified all working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, Texas 78628
David Z
Job Details: 01/12/2023
"Arrived on site to diagnose range that is not running the oven to heat at all. Examined unit and tested bake cycle. Found igniter is not glowing to start the safety valve. Found control relay is not sending full voltage, causing the failure. Replaced control and tested. Verified unit working as designed.
We serviced a
KENMORE WASHER
Model 796.4168261
Near Georgetown, Texas 78628
David Z
Job Details: 01/12/2023
"Arrived on site to diagnose washer that is throwing an OE code. Found OE code is for slow/ no drain. Tested unit and found no water being moved by drain pump. Drained unit and checked trap. Found nothing in the trap. This indicates a failed pump. Provided estimate for new drain pump. Replaced drain pump and tested unit. Verified all working as designed. Call complete."
We serviced a
KITCHENAID RANGE
Model KGRS202BWH0
Near Round Rock, Texas 78681
Gerry C
Job Details: 01/12/2023
"KGRS202BWH0 Arrived to inspect ignition issues. The unit had operated for several attempted baking cycles after the last service, but it started to miss ignition attempts after heating and the customer could hear it continuously clicking and then going into shutdown after several seconds. I removed and replaced the fiber jacketed ignition wire and installed the MFG upgraded ignition wire with the additional jacket and tested. The unit operated as designed and ignited as expected, even after heated and during subsequent heating cycles. No gas leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WGD8120HWO
Near Bastrop, Texas 78602
Joe Z
Job Details: 01/12/2023
arrived onsite to disassemble unit and clean lint. Removed all lint. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB00
Near Austin, Texas 78703
Wesley
Job Details: 01/10/2023
Arrived onsite for not cooling and found ui partially unresponsive and set to NO COOL but not allowing selection to turn on cooling. Returning with Ui assembly to replace under AEX 1 year repair warranty. Office to reschedule.; ordrng 1 W10789537 (Ui control)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, Texas 78613
Kimo
Job Details: 01/10/2023
"Arrive on site to install previously diagnosed parts. Upon arrival I installed new control, inlet valve, and Sump&motor. And tested unit and found unit operating as designed. The controls panel is pealing off well need to be replace for the buttons to work properly. I am ordering the control panel. Office to reschedule. ; ordrng 1 W11413963 (PANEL-CNTL)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, Texas 76501
Gerry C
Job Details: 01/10/2023
"MVW7230HC0 Arrived to inspect clicking noise and no operation. Service test mode had F7E4 stored in memory no I cleared for testing. The unit would not go into high speed spin and I found the slider had failed. Further, the gear case had flung oil, requiring replacement and the rotor teeth were damaged. Office to obtain authorization and order parts. No leaks observed during service. ; ordrng 1 W11260238 (Rotor) and 1 PartAutho (Part Authorization)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, Texas 76502
Gerry C
Job Details: 01/10/2023
"Arrived to inspect control issue. I found the ui unresponsive and I removed and replaced, including the main control due to prior issues. All functions returned to the unit and it operated as designed. I discussed detergent usage with the customer and advised filling approximately 20% of the detergent dispenser cup, due to the type of usage described by the customer. Unit qualifies for Technical Service Pointer #: W11540964 and has the copper bushings and the heater will need to be replaced. No leaks observed during service. ; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WCE77US0HS01
Near New Braunfels, Texas 78130
Andrew
Job Details: 01/10/2023
"Arrived on site to test unit for no power. Found switch tod was bad. Replaced rod, and unit worked but when center warming element engaged breaker would trip. Found breaker is a ground fault breaker. Accessed plug connections and found ground contacting neutral. Routes wire away from neutral. Recommend replacing warmer switch and element. Switch showing out of stock. Office to reschedule. ; ordrng 1 W10888698 (WRmer switch) and 1 W11041453 (Warmer element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/10/2023
Arrived on site to test unit for unit leaking. Found unit leaking from the left side. Ordering new feed tube and bottom spray arm and over filled funnel. Office to reschedule ; ordrng 1 W11550888 (Spray arm) and 1 W10872558 (Feed tube) and 1 W11025986 (Over fill funnel)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, Texas 78731
David S
Job Details: 01/10/2023
"Arrived on site to possibly install previous diagnose part. I inspected the new cooktop and found one of the corners is bent. I am ordering another cooktop. The office will reschedule. I spoke to the customer and let him know what I found, he stated KitchenAid sent him the new knobs, when we return to install the new cooktop we will install the knobs. ; ordrng 1 W11051501 (Cooktop) and 1 Inspectpartplease (Inspect part please)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, Texas 78640
Kevin
Job Details: 01/10/2023
Arrived on site and will order harness and heating element.; ordrng 1 W11616409 (Harness) and 1 W11476624 (Control box harness) and 1 W11562215 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near Elgin, Texas 78621
Cliff
Job Details: 01/10/2023
Arrived on site to replace previously ordered parts for range. Part ordered is for 6' burner and will not function as a proper replacement for large burner. Ordering correct part and return date set; ordrng 1 WP3149400 (Rf infinite switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bertram, Texas 78605
Maurice R
Job Details: 01/10/2023
Arrived onsite for fridge not cooling. On inspection found that there was ice on FC evap. Having customer defrost the unit and ordering parts. Ofc to reschedule ASAP. Due to customer not having a fridge. ; ordrng 1 W11559968 (Fan motor) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, Texas 78669
Scott
Job Details: 01/10/2023
Arrived on site for poor drying times on anything but timed dry. Unit is cycling and heating properly after checking with tester and meter . Ran resistance check at sensor and found it had failed . Ordering sensor and electrodes . Call to set return ; ordrng 1 W10298258 (Moist sensor) and 2 3387223 (Senor electrode)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, Texas 78738
Scott
Job Details: 01/10/2023
Arrived on site for fridge making noise . Customer had video of loud fresh food evap fan . No frost build up at time of service . Did find fan load . Ordering scroll and thermistor. No water leaks detected at time of service. Call to set return ; ordrng 1 W11504913 (Fan scroll) and 1 W10323459 (Evap thermistor) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Austin, Texas 78725
Wesley
Job Details: 01/10/2023
"Arrived onsite and found unit operating with failed slide function the unit will not enter agitation and will not disengage the basket, rotor is structurally damaged. Even after replacing the slider, symptom unchanged. Returning with gearcase and rotor. ; ordrng 1 W10754161 (Rotor) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, Texas 78666
Kevin
Job Details: 01/10/2023
Arrived on site and noise homeowner is hearing is damper when it opens and closes. Replacing it will make it quieter but it will not be permanent noise will return given enough time. Customer is aware and wishes it to be swapped out anyway.; ordrng 1 W11236851 (Damper)
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Austin, Texas 78730
David S
Job Details: 01/10/2023
Arrived on site for oven door glass being broke. I inspected the unit and work area. I found the outer glass broken and I found the bottom right and left corners of the unit chassis damaged bowing outward not allowing the door to swing freely. I Spoke with Bruce advised him of my findings and documented I received sr# 7735464965. I advised the customer to call whirlpool customer service with the sr #. Job complete. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elgin, Texas 78621
Cliff
Job Details: 01/10/2023
Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Capacitor will need to be replaced to complete repairs. ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL FREEZER
Model KBFN402ESS02
Near Austin, Texas 78746
Wesley
Job Details: 01/10/2023
Arrived onsite for ui unresponsive and blank and found unit with logic dysfunction due to the hinge lever mounting screws being loose and causing irregular door switch function. Corrected door switch levers and reset with 5 minute power cycle. Restored normal ui and cooling function. Also ordering 12 LED modules to correct lighting issue under S code provision. ordrng 4 W11632139 (Kit LED)s
We serviced a
KENMORE WASHER
Model 110.2224251
Near Georgetown, Texas 78633
David Z
Job Details: 01/10/2023
"Arrived on site to diagnose washer that is not starting loads at times, unless customer repeatedly works the start button. I checked for errors and did not find any stored errors. Issue may very well be intermittent, and not showing an error. Advised we can replace the control, since control is where the start button runs.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, Texas 76549
Tyler
Job Details: 01/10/2023
Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f8e1 error I. Diagnostics. Found water pressure to unit was fine as well as unit completing all other cycles except filling. Found cold side of valve silonid failed.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Hutto, Texas 78634
Paul
Job Details: 01/10/2023
Arrived onsite for a washer that gets out of balance and shakes badly. I checked stored error codes and found multiple out of balance codes stored. I checked the suspension and found it bad. I explained to the customer the suspension would need to be replaced. I explained we would replace the suspension and per CS he would get credit back for part of the other repair. Ordering suspension. ordrng 1 W11130356 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Georgetown, Texas 78628
Lou
Job Details: 01/10/2023
"Arrived on site to inspect washer not draining. Upon further inspection, I found water in the tub. I placed the unit in diagnostics showing error codes F2E3, F9E1. Cleared the codes and attempted to drain the water and the pump failed. I tilted the unit back and found the harness damaged/broken. Following the tech sheet for the F2E3 code, I found the unit is getting proper voltage at the J7-1 to J7-3 connector. Tested VDC at pins J2-3 to J2-4 and the control is not providing the 13VDC. I checked again at the control pins and got same results. I tilted the unit back again and tested the drain pump and its within ohms range. I attempted to mend the harness back together and retested the pump and it continued to fail. I advised the customer that the unit will need the lower harness and main control and possibly the drain pump. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11376227 (Lower harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SBL05
Near Cedar Park, Texas 78613
Kimo
Job Details: 01/10/2023
Arrived onsite for a mw that has a broken turntable shaft. Upon arrival I tested unit and found that the unit would get but not turn I found the shat broken and the motor not turning.
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near New Braunfels, Texas 78130
Andrew
Job Details: 01/10/2023
Arrived on site to test unit for acting erratic. Found unit still not connected to WiFi. Attempted to assist customer with connecting to WiFi with no success. Advised to contact WiFi connectivity team. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, Texas 78748
Luis
Job Details: 01/10/2023
"Arrived on site for moisture in fresh food section. Traced location of moisture to air flow inlet to fresh food section,no water leaking from freezer section. Checked door seal good found large gaps between liner to cabinet,added adhesive to gaps. ; used 1 WP482338 (Adhesive) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, Texas 78748
Luis
Job Details: 01/10/2023
"Arrived on site. Replaced freezer door checked door seal good,installed shaft tested ice dispenser good."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, Texas 78748
Scott
Job Details: 01/10/2023
Arrived on site for lid cracking at hinge on left side . Replaced lid . Tested unit and soft close hinges are performing normally . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, Texas 78744
Joe Z
Job Details: 01/10/2023
Arrived onsite for Oven Too Cold. Upon arrival test unit by preheating oven to 350. Temperature reached 351 then began to cycle. degrees. Having to calibrate to 30 degrees to come close to set temp setting. Called techline for assistance. Tech had me check resistance of temperature sensor. He mentioned that I should get 1650 ohms when temp is 350. Sensor is within range.Tech recommended to replace control. Tech gave SR # 7735459953. Replaced control W11126814. Test unit and now averaging 352. Unit is now operating as designed. No gas leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Austin, Texas 78731
David S
Job Details: 01/10/2023
Arrived on site to install previous diagnose part. I replaced the fill tube heater. I used a piece of insulation to close off the whole the water line travels through to prevent air leaks. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, Texas 78626
Cliff
Job Details: 01/10/2023
Arrived on site to replace previously ordered parts for microwave. Replaced fan assembly and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, Texas 78728
Vincent
Job Details: 01/10/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not working. Entered diagnostics and found stored error codes 4-3, 7-1 . Ran diagnostics cycle and nothing signs of bad wash motor. Replaced sump and motor and retested. Unit is now operating as designed. No leaks where observed during service."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS0
Near Cedar Park, Texas 78613
Kimo
Job Details: 01/10/2023
"Arrived on site for a dishwasher that is leaking black spots on the dishes. Upon inspection I found that the water feed line had broken down and will need to be replaced, the water inlet valve is also clogged with broken down rubber from the water feed line. I recommend that customers get a new feed hose and when she Does we can come back and install the line and a new water inlet valve. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS01
Near Austin, Texas 78759
Vincent
Job Details: 01/10/2023
Arrived on site for wall oven combo. Inspected unit and work area. Customers complaint was the microwave door had a ding. I inspected unit and replaced the outer skin with glass. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Austin, Texas 78730
Vincent
Job Details: 01/10/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was all burners would spark at the same time when he would press the knob. I informed the customer that the cooktop is designed like that. He understood and unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Cedar Park, Texas 78613
Kimo
Job Details: 01/10/2023
Arrived on site to install previously diagnosed parts. Upon arrival I installed new hinges and lid and tested unit and found that the unit is now operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, Texas 78626
Paul
Job Details: 01/10/2023
Arrived onsite for a refrigerator that is starting not to cool again. Upon arrival the customer showed me they had placed 3 thermometers in the unit. One on the upper shelf and one on the middle shelf in the RC and the third thermometer was in the FC. The customer stated the upper thermometer was showing the unit warmer than it should be. I tested the temp in the RC and found it at 33 degrees and the FC was at -3 degrees. The control was set at 33 degrees in the RC and -5 degrees in the FC. I explained to the customer that the controls should be set at the recommended settings of 37 and 0. The customer agreed and I changed the settings. I explained to the customer that the upper thermometer was way off and no good. The customer ordered a pair of digital thermometers to place in the RC and FC while I was on site. The customer stated the unit makes a grinding noise at times that doesnt last long. I ran test 3 and the customer confirmed it was the air dampener making the noise. I explained to the customer that the dampener was making its normal sound and I explained how it worked. The refrigerator is working as designed at this time. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Georgetown, Texas 78626
Paul
Job Details: 01/10/2023
Arrived onsite for a washer to replace the previous diagnosed parts. The customer stated the washer is not filling with water. I replaced the tub ring and the bezel. I tested the unit and found the cold water valve only letting a small amount of water thru it with the correct voltage to the coil. I found the hoses and the screens clean. I replaced the drawer assembly and retested the machine. All is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Hutto, Texas 78634
Paul
Job Details: 01/10/2023
Arrived onsite for a washer to replace previous diagnosed parts. I replaced the drain hose and ran the service diagnostics cycle. The unit completed the cycle and worked as designed. I took photos of the water damage on the base trim and Sheetrock. There were no water leaks at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, Texas 78633
David Z
Job Details: 01/10/2023
"Arrived on site to diagnose refrigerator that is overproducing ice. Customer says they will removed the bucket and have ice fall out at times. Removed bucket on arrival and found icemaker bail arm is seated, and cir buildup is at the front of the bucket inbetween the bucket front plate, and the icemaker front face. This is working as intended, there is empty space, and the auger will bunch up cubed when dispensing to that spot. Customer is not a heavy ice user and it melts and collected in that area. Customer advised to disable icemaker / empty ice bucket regularly to keep cubes from melting and bunching. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Killeen, Texas 76542
Tyler
Job Details: 01/10/2023
Arrived on site dryer not making any indication sounds. Upon arrival confirmed issue and found f2e1 in diagnostics. During ui test found lag in ui response and no sound. Replaced ui and found sound and fully ui functionality restored. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Killeen, Texas 76543
Tyler
Job Details: 01/10/2023
Arrived on site for washer not draining and showing f9e1. Upon arrival confirmed issue. After further testing found resistance to drain pump at 19. Found broken wiring due to stretching at drain Pump harness. Was able to repair wiring and insure harness had some additional slack to prevent stretching. Ran multiple fill tests on unit and found drain working as designed and not exceeding 20.3 amps. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belton, Texas 76513
Jonathan M
Job Details: 01/10/2023
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised the unit was leaking pretty heavily and they were unsure as to where it was coming from but that it was not just a puddle but at least 3 to 4 cups of water. Found the dishwasher door not closing fully and leaning forward. I found that you could close the door far enough where the unit would start but not far enough for the door to meet the door gasket. Adjusted the feet on the dishwasher and then found the door close properly. Ran the unit through an auto test in the unit ran as designed with no leaks present. Ran it through another test with no leaks again. I did advise the customer that because the unit was leaning forward it is very possible that they may have overflowed out of the tub or leaked out of the sides of the dishwasher when the door would shut properly. Due to inability to replicate the issue, I could not fault any other parts on the machine. Advise the customer to run a few loads and a call back if any other issues persist. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, Texas 78736
Scott
Job Details: 01/10/2023
"Arrived on site for cooling issues . Fridge seems to be warmer then normal. Stopped making ice and will make noises . Fridge is performing normal at time of visit . Did find stuff had fallen down behind deli tray blocking evap cover in fresh food . No frost in either section ,temps checked normal, unit is making ice . Did instruct on making sure not to block vent and over stuff freezer draws . Did instruct customer what and where to look if issues return . No water leaks detected at time of service. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, Texas 78628
David Z
Job Details: 01/10/2023
Arrived on site to install new terminal block kit due to damaged wiring from improper install. Used terminal block kit to repair damaged black wire and installed customer provided power cord. Tested and verified all working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HB06
Near Pflugerville, Texas 78660
Cliff
Job Details: 01/10/2023
"Arrived on site to replace previously ordered parts for microwave. Replaced magnetron, capacitor, and diode. Tested unit and found all is functioning properly at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Belton, Texas 76513
Jonathan M
Job Details: 01/10/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the tub ring and slider and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, Texas 78750
Vincent
Job Details: 01/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor, and condenser. Braced new compressor and condenser. Vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hutto, Texas 78634
Paul
Job Details: 01/10/2023
"Arrived onsite for a refrigerator with a locked up compressor. I replaced the compressor, installed a drier and access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600. I could hear good refrigerant flow and the unit is cooling down and working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Seguin, Texas 78155
Andrew
Job Details: 01/10/2023
"Arrived on site to test unit for not agitating. Found cam retention nut came loose. Tightened nut, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, Texas 78155
Andrew
Job Details: 01/10/2023
"Arrived on site and replaced previously diagnosed LED. Found door switch operating as designed and making proper contact with door. Ice maker did not respond to diagnostics. Verified proper voltage. Replaced icemaker, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lakeway, Texas 78734
Leonardo
Job Details: 01/10/2023
Arrived on site to test unit for unit not draining. Test unit and customer complained was that there is water under filter. Thats normal after every cycle to keep gasket moist. Unit draining correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakeway, Texas 78734
Leonardo
Job Details: 01/10/2023
Arrived on site to replace upper rack adjuster kit and pads. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/10/2023
"Arrived on site to test unit for left front burner and right front burner taking to long to ignite. Test unit and found clogged burners, cleared clogged burner test unit and unit test good job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, Texas 78669
Leonardo
Job Details: 01/10/2023
Arrived on site to test install new wheels. Replaced wheels test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, Texas 78620
Luis
Job Details: 01/10/2023
"Arrived on site for no ice. Removed bin found icemaker tray warped diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed ran fill test passed"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, Texas 78732
David S
Job Details: 01/10/2023
Arrived on site for washing throwing an error code F9e1 long drain. I gained access to the drain pump filter and found it clogged with debris. I removed the debris and reassembled the unit. I tested it and found it working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bertram, Texas 78605
Maurice R
Job Details: 01/10/2023
Arrived onsite for dryer with no power. On inspection found the the outlet had no power. Went to the breaker boxes in found the breaker tripped. Turn breaker back on and tested unit for 10 minutes to make sure there was not a heat issues tripping the breaker. Unit operating as designed.