Arrived on site for water remaining in soap tray after wash cycle is done . Found siphon cover missing on soap drawer. Replace drawer all checks normal now. No water leaks detected a time of service job complete.

"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics and attempted to test. With test mode in the drain function, I pressed the start button and the start light began to flash with the normal light indicating the door is not closed even though it was closed. I attempted testing in the remaining modes and it continued to fail. I cycled power and removed the control and cycled power back on and monitored the diagnostics LED and it is flashing accordingly. I tested the unit in a normal wash mode and the unit operated as designed. I placed the unit back in diagnostics and tested the unit and it operated as designed. I advised the customer of my findings and demonstrated to the customer while I still had the unit in diagnostics. I advised that no repairs are needed at this time as I cannot duplicate the issue any further.I recommended that the customer monitor the unit and if it begins to malfunction again to contact our office. No water leaks observed during service, job completed."

"Arrived on site for Washer is not leveled. Placed in diagnostics and got F0E5. This was the only error code. Cleared error code. Tested suspension and instead of going down then coming up, the basket bounces. Removed suspension and installed new suspension. Tested basket again and suspension no longer bounces. Ran calibration and washer is running as designed. Job completed."

Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now working as designed.

"Arrived on site to diagnose dishwasher that is not running and throwing an error. Ran diagnostic and found codes F9E1 no drain, F7E1 wash motor failure, FA E2 vent wax motor error. Ran unit and found wash motor is not engaging at all. Ordering wash motor, vent wax motor, drain pump and also heater due to heater falling under the service pointer W11540964. ; ordrng 1 W11460945 (Sump and Motor) and 1 W11412291 (Drain Pump) and 1 W11047695 (Heating Element) and 1 W11416460 (Vent Motor)"

"Arrived on site and customer complaint is when a cycle is chosen it will stop running after 5-10 minutes. Last week the normal cycle would keep stopping this week its the only one that will run. Choosing a different cycle when this happens allows dishwasher to run and complete cycle. inspected dishwasher and found 5/1, 8/4, and door is closing properly and drain pump is running correctly started and canceled multiple cycles to try to re-create customers experience.

Arrived on site for venthood lights not operating. Inspected unit and work area. Tested light operation while measuring voltage. Found control send voltage to lights. Found bad connection at the quick connect. Tightened connection and tested light operation and found work.

"Arrived on site for a refrigerator making noise and not cooling properly. Upon arrival I found that the unit had PO flashing on the UI as if there had been a power outage. I checked temps and found the FC at 28?F and the RC at 38?F. Upon further inspection I found the FC evap a solid block of ice. I then gained access to the evap area, and found water dripping from the suction side and creating rust. Both of these indicate a possible defrost issue. I gained access to the control and ohmd out the thermistors. I found the RC thermistor at 8.18k, the FC thermistor at 12.2k, and the FC defrost thermistor at 14k. These are all accurate readings for the temp at the time of reading. I put the unit into diagnostics mode and when I activated the FC fan I could not hear it energize. I checked voltage at the control to the FC fan when in step 3 part 2 and got the correct 12VDC. This indicates a faulty FC fan. I then activated a short defrost and checked voltage to it at the control, and found the control only sending 18VAC. This indicates a faulty control. The unit will need a new FC evap motor and control for the repair. I am ordering the control, and we will return with the evap motor to install. I advised the customer on leaving the unit of for a minimum of 48 hours to defrost before service. Office to reschedule.; ordrng 1 WPW10675033 (Comtrol)"

"Arrived on site and replaced heating element per service pointer W11540964, job complete"

"Arrived on site for JennAir DW Upr rck stck wobbly Upper Rack Concerns - Dishwasher. Found upper rack rubbing the gasket as it closed. Molded rack back into straight line due to bowing on left side where adjuster mounts. Found front right clip had gotten damaged and needs replacement. Also other clip(s) missing. Ordering clips W10919676 / WPW10082853 to return and complete the repair. ; ordrng 1 W10919676 (Clip) and 3 WPW10082853 (Clip, pivot)s"

"Arrived on site to test unit for controls not responding, tested unit in test mode, lid lock would not engage checked voltage when activating lid lock, control not sending voltage to lid lock

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI (display) control board and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees and RC=51 degrees. Insoected the FC evaporator and it had a good frost pattern. Inspected the RC evaporator and it was dry and the evap thermistor was blackened. I placed the unit in diagnostics and tested the unit in test 4 and found good frost patterns on both evaporators. Checked amp draw at the compressor and got 1.1amps. Also found a service tap on the access valve of the compressor and checked it for leaks and it is good. Tested the thermistors at the control and found the RC thermistor way out of range.I removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and a ziptie. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for install of new UI and new ACU. Installed new parts and tested unit. Ran factory diagnostics and unit got stuck in sensing mode. Spoke to SW. installed old control board and new UI and powered up for 3 minutes. Installed new UI with new ACU and tested, getting the same result. Repeated process few more times and no change.

Arrived on site for unit leaking water. Inspected unit. Gasket is good. No water leaks from door. Found leak from sump. Need to replace sump and motor assembly.Need AUTHO. Need to order part. Office to reschedule ; ordrng 1 WD26X10013 (Motor assembly) and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site to diagnose dead microwave, no power to console. Tested fuse and found fuse blown. Replaced fuse and powered unit on. Unit did power on. Tried to run and could immediately hear the mag buzzing incredibly loud and a zap, and unit died again. Found wave guide damaged and back feeding microwaves causing the failure.

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at room temperature. Gained access to compressor and found running. Gained access to evaporator and found no frost pattern. Found failed sealed system. Will need to replace compressor and evaporator.; ordrng 1 WP2188823 (Evaporator) and 1 8201675 (Compressor) and 1 Filterdrier and 1 Accessvalve"

Arrived on site for dryer starting and stoping on it own and running for hours on automatic dry cycle. Inspected unit and work area. Measured incoming voltage to unit and found correct. Tested dryer operation and found timer advancing. Removed timer and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for a wall oven making a loud noise. Upon arrival the customer provided a video of the noise. It sounded as if it was a metal on metal noise. They also stated that the noise is still intermittent, typically happens when on hot settings, and can occur with either oven running. Due to this I gained access to the blower and convection fans. I found both in good shape and with no obstructions. I found when individually activating each fan, no noise would occur. Upon further inspection I found the hard wired conduit roughly 7 feet long, and possibly vibrating against the back of the unit when running. I called techline and spoke to Robert and received SR# 7732618930. Robert agreed that the conduit could cause the rattle. After running the unit a long period of time which could cause thermal expansion, the conduit can get tighter and start to vibrate on the chassis. The unit is running as designed, and I informed the customer of my findings. Call complete."

"Arrived on site to diagnose dryer with long dry times. Customer advised cycles take 2 or so cycles to fully dry. Customer showed me that when unit was installed the installers crunched the vent hose. Checked hose and found it caved in on one side. Removed hose and popped out the dent. Ran unit and verified it is heating properly. I advised customer to make sure eco boost is disabled as it almost always come on by default. Provided customer with number for dryer vent wizard to have vents cleaned since it has been some time since they have been cleaned. Unit is working as designed, and vent hose restriction has been removed. Call complete."

Arrived on site for Range oven not properly holding temp. Customer was using a temp thermometer to see temps while oven was heating. Explained how all ovens heat by going to high and low temps to keep preset temp theyve set the oven to. Her baking with this oven never seems to work like shes use to experiencing with her previous ovens. Ran three sets of temps to find average. First high temp was 415. First low temp was 332. Ave of 373. Second high temp was 404. Second low temp was 318. Ave of 361. Third high temp was 401. Third low temp was 316. Ave of 358. Average of three temps was 364. Calibrated oven to -20 because it was set to -10. Advised customer to allow oven to preheat for an additional 10 minutes to let the oven find and maintain an equal temp inside. Job completed.

Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found frost buildup on evaporator. Performed diagnostics mode and tested thermistor and RC fan. Found fan mot not running. Gained access to to fan and measured DC voltage to fan and found correct. Measured resistance on fan motor and found opened/ failed. Called Whirlpool tech-support and spoke with Anthony. He stated fan motor was bad and to replace fan scroll (SR# 7732619457). Removed ice buildup and fan scroll. Installed new fan scroll and assembled unit. Performed diagnostics mode and tested fan operation and found working as designed. No water leaks detected during service.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=4 degrees and RC=51 degrees. I found the left RC door slightly pushed out. When I inspected the RC section, I found a large block of ice on the RC evap cover and was protruding out of the evap area and pushing the deli drawer outward causing the left RC door to not be able to close (photos). I advised the customer that I would have to reschedule due to the amount of ice on the evaporator and had my customer sign the waiver of damages when defrosting the refrigerator. I recommended that they pull the unit out and place towels around it to help absorb any water that leaks and to unplug the unit at least 48 hours before I returndefrost element and bimetal. I am ordering the main control and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WR55X38248 (Main control)"

"Arrived on site for Does appear to have power at all, won?t turn on. Checked the breakers, reset the breakers and verified that the outlet is getting power, however the dryer isn?t turning on at all. Dryer powered on but would only turn motor for a half second. Getting good voltage at the wall and to the board. Tested motor windings and tested good. Replaced control and got the same results. Called Whirlpool tech line and spoke to Ed. Ed had me test the door switch and motor windings again. Ed recommended we replace the main harness and install another control. Ordering main harness W11364723 and control W11481107 to return and complete the repair. SR 7732620217; ordrng 1 W11481107 (Control) and 1 W11364723 (Main harness)"

Arrived on site to diagnose a washer that is not turning on. Found latch strike not set properly and made necessary adjustments. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for a dishwasher not drying well. I put the unit into diagnostics mode and found stored error code F5E1 for door switch stuck open. I cleared the error codes. I found the door switch as designed. I then ran a diagnostics cycle while monitoring amp draw. I found the heater drawing the proper amperage. The unit is working as designed, and I informed the customer on how the heat works in new units vs older units. I also found the customer not using rinse aid, and informed them on the importance of using it. The unit is working as designed. Call complete."

Arrived on site for unit not operating. Tested unit and found drain pump was not pumping. Inspected the drain pump and found blockage by a clothing article. Cleared drain pump. Tested unit on auto test. Unit drained correctly allowing the operating functions to operate as designed. Job complete

Arrived on site for unit leaking water from bottom. Inspected unit and found water leaking from sump. Need to replace sump and motor.

"Arrived on site for a dishwasher not heating, and with a broken heater. Upon further inspection I found the element physically broken in half. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I found all other components as designed. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater, and found it working as designed. No leaks observed at the time of service.

"Arrived on site for icemaker issues. Found ice bin stuck in door,removed ice obstruction in chute tested ice dispenser unit working."

"Arrived on site for dishwasher needing previously diagnosed latch. Upon arrival I reconfirmed issue with unit but foun during tests latch and found it functioning as designed. After further testing though I found a failure within neutral line of unit, also found motor shorting out at .409 ohms. Issue had caused a feed back through main harness, control, ui, and latch leading to unit failing to run. Heater, float switch, high limit thermostat, drain motor all passed inspection. Will need office to get with ahs for further approval before proceeding with any repairs. Office to reschedule once autho/parts is known.; ordrng 1 5304518467 (Ui SWITCH ASSEMBLY) and 1 154844301 (Motor) and 1 154595901 (Bracket) and 1 Cnote (Need ahs autho!) and 1 Cnote

Arrived on site for dishwasher not dissolving soap correctly. Upon arrival confirmed issue and found f4e3 error (wash motor error). After further testing I found unit filled and drained as designed. Tested power from ACU to motor and found acu receiving & sending proper power supply but motor still not engaging. Also documented issue with techline (Sr#7732558521) . Call complete ; ordrng 1 W11085683 (Sump/motor (only order if customer approves))

"Arrived on site to test unit for burner not igniting, tested unit found burner was really dirty with grease not allowing it to spark in right place, replaced front left burner and cap, tested burners, all burners now igniting, no leaks detected job complete"

Arrived on call for complaint of no ice. Checked icemaker and it was turned off. And no ice in tray. Turn icemaker back on and it cycle and filled with water.

"Arrived on site to inspect unit for leaking during final spin. Upon inspection found no leaks in valve, drain pump of any cracks in basket. Filled with water and spun, no leaks found, water spots are found around top edge, instructed customer that it must be leveled and not overfilled. Complete"

"Arrived on site to replace element due to recall, replaced element tested unit,unit now running as designed, no leaks detected job complete"

"Arrived on site to inspect unit for not illuminating lower freezer. Upon inspection found the units lower light out causing issues, replaced 1 module and tested. Complete"

Arrived on site to test unit for not turning. Found drum spinning as designed. Found element is bad. Ordering element and belt switch as a precautionary. Office to reschedule. ; ordrng 1 WP8544771 (Element) and 1 WPW10411937 (Belt switch)

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker full of ice and motor worked. Customer was very adamant about the issue, replaced icemaker . Changed temps and tested. Complete"

Arrived on site to test unit for not heating. Found bad thermal fuse. Replaced fuse tested unit and found venting was clogged restricting air circulation. Customer stated vent just hangs underneath home. He pulled vent out and found a huge lint build up around vent underneath home. Advised customer to consider setting venting system up differently to prevent future issues and eliminate any potential fire hazards. Unit working as designed. Job complete.

Arrived on site for a dryer making a loud noise when on. I tested the unit and could hear a loud rattle coming from the back of the tub. I gained access to inside the unit and found the back two wheels had broken their bearings. Due to this the wheels were not stable and were causing a loud sound. I installed the wheels and then tested the unit. The unit is no longer making the noise and is working as designed. Call complete.

Arrived on site for a dryer that is not eating. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage. Checked all heating components and found the thermal cut off open. Replaced thermal cut off and test of the unit. The unit began to work as designed. Call complete.

Arrived on site to install new grate for cooktop replaced grate and all is working properly at this time.

Arrived onsite for refrigerator making no. Upon arrival I gained access to the evap fan and found the noise coming from the motor I am ordering 1x wp2176759 evap fan motor and 1xwp2315549 bushings..; ordrng 2 WP2176759 (Evap motet bushings)s and 1 WP2315549 (Evap fan motor)

"Arrived on site for cooling complaint. Removed evaporator cover found partial frost pattern on evaporator,diagnosed u it will need a uv drier. Ordering a uv drier and access valve. ; ordrng 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

"Arrived on site to diagnose refrigerator not dispensing ice at times. On arrival customer advised me that when trying to get ice there are times you have to mash the paddle to get it to dispense. On occasions ice would also get stuck in the chute and have to be cleaned out. Advised to empty the ice bucket regularly since customers are not heavy ice users, and this will keep it from clumping as bad and make it easier to dispense. I showed the customer to trigger the dispenser paddles from the top, since it is hinged at the bottom this will make it take the least pressure to use. If issue gets worse and will not dispense we need to order 2 new paddles for the ice and water. At this time unit is working as designed. Call complete."

Arrived onsite for washer off balance. Found unit not leveled. I adjusted feet and tested unit by running drain and spin and found unit operating as designed.

Arrived onsite for freezing over in rc evaporator. Need to order thermistor and rc fan scroll. Need AUTHO. Office to reschedule.; ordrng 1 W11098695 (Fan scroll) and 1 W10316760 (Thermistor)

"Arrived onsite for a washer making a grinding noise in agitate and squeal noise in spin. Found the gearcase failing causing the grinding noise and the belt causing the squealing noise. Also found the pulley cover and screws missing, unit will require W10721967 CAM, 2EA W11573574 SCREW, W11409708 SHIELD, W11239857 BELT, W11423758 GEARCASE.

"Arrived on site for,replaced ui console . Ran diagnostics, no error codes and no stuck buttons . No lint build up at time of service. Job complete ."

"Arrived on site to diagnose refrigerator with FC light out, and frost built in FC. On arrival customer advised me they had frost all over the ice maker one morning, but it has since melted off and not returned. Unit door was not fully closed and allowed an air leak, which caused the frost. The light was not triggering because the switch was frozen in position. Replaced FC switch to fix light. Customer said the noise has since stopped and was not there currently. I let them know if its due to the uneven floor just moving the unit slightly will resolve. Call complete."

"Arrived on site for ref intermittently cooling. Inspected unit and work area. Measured temperature in FC at 1? and RC at 35? at top and 38? at bottom. Inspected door gasket and found sealing. Performed diagnostics mode and tested components and found all operating. Inspected frost pattern and complete. Found unit operating as designed, no water leaks detected during service. Spoke with customer on user care guide and operation."

"Arrived on site for refrigerator dispenser paddle stick when dispensing ice or water. Inspected unit and work area. Tested dispenser operation and found working. Disassembled unit to gain access to paddle. Found sticky residue possible causing issue. Measured resistance on switch while engaging switch and found opening and closing. Informed customer on diagnostics, need to clean dispenser housing and he requested to replace switch as while. Disassembled housing and cleaned with vinegar water. Removed failed switch and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

"Arrived on site for loud noise. Ran diagnostics loud noise while running freezer fan,removed evaporator cover found evaporator incased in ice,diagnosed a defective harness. Defrosted the evaporator replaced harness assembly.

Arrived on site to work on customers range.

"Arrived on site for weak water flow for dispenser and small er then normal cubes . Found dual valve having weak flow . Replaced valve , still weaker then normal flow . Recommend replacing filter head and rear valve . Also reordering dual valve if needed . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11346622 (Filter head) and 1 WPW10498990 (Rear valve)"

"Arrived on site for an oven with the console not working. I tested the unit and found it functioning as designed, except the LEDs in the UI were not lit. I tried resetting the breaker, but the UI still did not light up. This indicates a faulty UI.

"Arrived on site to inspect unit for leaking from bottom side, upon inspection found calcium around valve stems causing leaks. Cleared calcium and unit still leaked but much slower. Ordering new valve. Office to reschedule ; ordrng 1 W10341320 (Double valve)"

"Arrived to inspect unit not cooling properly. Discovered a bunch of pet hair at the back of the unit. Removed the cover and found the compressor was burning hot to the touch. Found the condenser fan was defective and not running. Ordering the condenser fan, main control and evaporator fan. NOTE condenser fan may have damaged the compressor. ; ordrng 1 WR60X10358 (FAN MOTOR, COND) and 1 WR55X25146 (MAIN BOARD) and 1 WR60X29099 (REFRIGERATOR FRESH FOOD FAN)"

"Arrived on site for a cooktop that had a spark and now the right front burner does not work. Inspected unit and work area. Was unable to call Safety or Techline due to the holiday and lines being down. Remove the cooktop and found that the right front burner had a piece of the filament missing. No damage was done to the cooktop glass, switches, or harness. Went to replace the right front burner but found the burner ordered was the right rear burner and not the right front burner. Ordering the correct part .; ordrng 1 W11259508 (RF burner)"

Arrived on site for refrigerator thats not making ice. Inspected unit in work area. Confirmed the customers complaint and found very little ice cubes inside the icemaker. Tested the unit and good night get the unit to jump. Unplugged and replug in the unit and tried to jump it again. Still had no response. Had voltage going to the motor but the motor was not turning. Replaced the icemaker and tested the unit again. The unit filled with and did not fill correctly. Only a third of the ice cube tray had been filled. Checked the valve and reservoir for any frozen lines or issues with voltage. Check the water dispenser and found very little water flow coming from the water dispenser. Checked the waterline at the wall and found water barely dribbling out of the wall. Advise the customer that they would need to get a plumber out to fix their water supply issue. The customer then got a call from the sun a minute later and advised that they had lost all water pressure to the area. Advise the customer to call back if they have any further issues. Call complete.

"Arrived on site for washer leaking water. Inspected unit and work area. Removed top and performed diagnostics mode. Monitored all components operation. Found dust in top of pedestal, sign of no water leaking from underneath unit. Found water valve and hoses dry. Found door gasket not drain water and holding standing water. Found door gasket will need to be replaced.

Performed streem diagnosis. Found downdraft will rise but the fan not running. customer can turn the fan switch on and off a couple of times and it will come on. unit has a failed fan switch.

"Arrived on site for WHEN ITS ON IT DOESNT FINISH A CYCLE--DIDNT FINISH THE SPIN CYCLE--WATER DID DRAIN OUT--CLOTHES NOT ADVANCING THROUGH CYCLES. Placed in diagnostics and F7E1, F7E7 came on. Cleared error codes. Gained access to motor and gear case and found wheel that attaches to the motor had melted off threads. Heavily saturated oil over dust cover, belt, cam, capacitor, actuator, and motor. Took pictures for quick pics of findings. Washer will need a new gear case (W11454734), motor (W11283592), cam (W10721967), belt (WPW10006384), capacitor (W11395618) and actuator (W10913953) to complete the repair. Will return with all previously ordered parts. Explained to customer our office would be reaching out to AHS with findings and either our office or AHS would be contacting them. ; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt)"

Arrived on site to test unit for strange noise while running. Found noise is water from spray arms spraying things while rotating. Verified noise with customer. Found both spray arms are clean and clear of obstructions. Advised customer on operation of unit and noise is normal and actually a good thing meaning unit is working as designed. No leaks detected. Job complete.

"Arrived on site and inspected refrigerator and found fresh food temperature is above 60?. Confirmed diffuser is operating properly, found evaporator is frosted over ran test 6 and confirmed that defrost element good. Using test 7 changed defrost from adaptive to timed to correct issue, job complete.

"Arrived on site for no crushed ice complaint. Tested ice dispenser ,crushed ice being dispensed,informed customer that due to normal designed she will get some cubed with her crushed ice."

"Arrived on site for Rc not cooling. Checked temps and fc was o and rc was 39. Test heater, and evaporator fan. Both functioned correctly. Spoke with maintenance department and he noticed a week ago when he reset breaker after power outage that the tenant had not reported further issues. Unit is functioning as designed. Could not duplicate the issue.Job complete"

Arrived onsite and found f2e3 error which indicates communication short between the keypad and the control. Both parts are no longer available. Advised customer that we can have the control rebuilt but no the keypad.

Arrived onsite for failed display and replaced the display. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to replace all 3 damaged doors. Replaced all 3 damaged doors and name plate. Job complete

"Arrived on site , replaced rt side door and badge . No water leaks detected at time of service. Job complete"

"Arrived to inspect back burners burning food. Confirmed the complaint and found both infinite switches had burn marks on them deeming them defective causing the malfunctions. R&R both and unit tested as designed. Customer satisfied, Job complete."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit filled with water and the motor came on, the diverter housing began to leak water. Removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site. Removed Orion control found wrong Orion control ordered,installed original Orion control,powered unit on compressor powered on ran then shut itself off. Ordering a new compressor and correct control. Job will need 2hrs; ordrng 1 W11393142 (Compressor) and 1 W11336586 (Orion control) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 2hrs (2 hrs)"

"Arrived on site to diagnose range that is throwing an F1 error when cooking. Per tech sheet cleared error and retested. Found F1 error still there. Replaced control under parts warranty. Ran unit and verified its not going over temp. Unit cycling at 380 degrees. Unit working as designed, . Call complete."

"Arrived onsite for the unit giving error code F1E2. Let customer know that the dryer needs to be taken down to do further inspection for the unit.

"Arrived on site to replace RF ignitor, after replacing, unit tested good

"Arrived on site to install previously diagnosed and ordered part. Due to the genesis board failure, I removed and replaced the board and tested the unit. Unit powered up and is operating as designed. The evap fan motor was not needed. No water leaks observed during service, job completed."

"Arrived on site for a water dispenser dripping water. Upon arrival the customer stated that the water will drip throughout the day, and occasionally has air pockets in the line causing the water to spit out. They also stated that it began right before the first service, and at this time it was spitting badly. They found the spitting has gotten better with the repairs, but it still drips. Per notes I called techline on arrival. I spoke to Andrew and received SR# 7732596171. Andrew had me gain access to the valve and test the water flow coming from the dispenser side. When I did he could hear it over the phone, and he stated it sounded kind of high. He advised installing a PRV and water line if I could not find any physical damage on the dispenser line indicating an air leak. I inspected the line and observed no damage. Due to this I am ordering the PRV and new line to install. Office to reschedule.; ordrng 1 W10786952 (Pressure Valve) and 1 8212547RP (Water Line)"

Arrived on site for Condensation in the Refrigerator Section - Refrigerator. Found temps for fridge set to 5 and freezer temp set to -15. Realized temps were set to Celsius instead of Fahrenheit. Changed to Fahrenheit and temps were set back to recommended. Placed in diagnostics and turned on vertical mullion to 02 which should keep the mullion on at all times. After ten minutes the mullion was still not warm. Called Whirlpool tech line due to third visit for repeated issue. Found light frost over evaporator cover. Called Whirlpool tech line and spoke to Andy. Andy had me check doors for air leaks. Found freezer door had frost at bottom center but seal was making good contact with liner. Ordering a new freezer door W11435342 due to current freezer door being warped. Returning with mullion and ordering UI W11284720 in case the mullion is not receiving voltage to turn on. Also returning with adhesive. SR 7732603367; ordrng 1 W11435342 (Freezer door) and 1 W11284720 (UI)

Arrived on site for refrigerator not allowing for water to dispense. Upon arrival confirmed issue and customer had stated they recently replaced filter right before issue occurred. After further inspection I found housing asm failing to seal properly to filter. Removed filter and replaced housing asm. Found dispenser fully functioning but when filter was reinstalled it was resorting back to original symptoms. Found filter defective also. Instructed customer on reordering new filter. Call complete

"Arrived on site to replace heater for speck project, I replaced heater, tested good."

Arrived onsite and unlocked the washer for the customer to be able to retrieve her clothing prior to the harness replacement. ; O-emld tckt

Arrived onsite to replace loose rc door handle. Upon arrival I was able to replace rc door handle. Job complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=21 degrees, but the unit was in defrost mode. Disassembled the FC section and found ice on the evaporator cover and on the top of the FC section. Removed evap cover and found a perfect frost pattern and determined the unit had a precious air leak from the FC door not closing properly. Advised customer of our findings and instructed on use. No water leaks observed during service, job completed."

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised if the unit is leaking at two points during operation. Ran the unit for an auto test and the unit ran as designed until it got to the drain portion of the cycle where it began gushing water out of the dishwasher. Removed the dishwasher from the cabinet and found that the drain hose had been disconnected from the dishwasher itself. Reconnected the drain hose onto the dishwasher and tested the unit. The unit began to work as designed with no leaks present. The customer advised that the installer seemed to be in a rush and did not install the dishwasher hose the way that I had making him believe that the issue was probably with the installation and it just finally came off after a number of cycles. Advise customer to keep an eye on the unit and call back if any further issues persist. Call complete.

Arrived on site to test unit for unit not washing and making high pitch noise. Found unit not getting water in filled unit with water and found wash motor not creating pressure. Will need new sump and motor and new fill valve

"Arrived on site. Replaced filter,found defective leds replaced upper top right led and lower right side led module,all leds working as designed. used 2 W11462342 ( Led module) from stock"

Arrived on site to diagnose a dryer that is not drying properly. Tested unit and found external venting clogged and advised homeowner on findings.

"Arrived on site to test unit for evap freezing over. Found evap thermistor was out of range. Defrosted evap. Verified voltage to heating element and engaging as designed. Replaced thermistor, tested unit, compressor attempted to engage a few times before finally starting. Replaced starter and run cap, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for light not working, test unit found, bottom light socket receiving 120VAC, but light socket is cracked with light bulb broken inside socket, replaced socket and light bulb, unit now running as designed, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, found old water residue coming from the left bottom corner of the dispenser. Placed unit in diagnostics and tested and unit leaked water from the exact area. I am ordering the dispenser assembly per service pointer #W11481731 and office to schedule return service due to the availability of the part. Leak is very small and no other leaks found.; ordrng 1 W11465532 (Dispenser assembly)"

"Arrived on site for a refrigerator that is dispensing ice when ice is not called. Inspected unit and work area. Attempted to replicate the issue but was unable to replicate the issue. The customer said that every couple days, when they go to dispense ice from their ice dispenser, as soon as they are done dispensing the ice, do unit will continue to dispense ice for another 5 to 8 seconds. She advised that this is leaving ice cubes all over her floor. She did advise that sometimes the ice door stays open and other times the ice door is closed when the unit is dispensing the ice. Spoke to PR and was advised to check polarity at the outlet but if polarity was good, to order the main control, you are, and ice paddle. Checked flirty at the plug and found 62.4 V going from neutral to ground, 54 V going from hot to ground, I double checked the voltage by going from hot and neutral to a ground screw. I advised the customer that they would need an electrician to repair the electrical supply issue prior to any repairs due to that most likely being the issue with intermittent failures. Advise the customer to call back if they have any further issues. Call complete."

Arrived on site for a dishwasher thats having issues with the rollers. Inspected unit and work area. The customer advised that the stops were coming off of our dishwasher and they havent been able to fit them back on. How did the stops back onto the dishwasher top rack rails and test at the unit. The unit is not working as designed. Call complete.

Arrived on site to test unit for ice forming around ice bin. Found same pattern forming on right and rear sides of ice bin. Found no gaps/leaks in gaskets. Spoke with tech line and recommended replacing ice separator/door along with ice chute assembly as well as installing Permagum around ice chute gasket.(SR#7732605889). Needing ice door and Permagum. Office to reschedule.; ordrng 1 W10919724 (Ice door/separator) and 1 212643 (Permagum)

"Arrived on site and inspected range and found left element is not turning on. And glass top is broken. Would need to replace infinite switch, element, and glass top to correct issue. Would also bring back control panel in case it is damaged attempting repair; ordrng 1 318191023 (Infinite switch) and 1 903136-9010 (Infinite switch) and 1 318239700 (Control panel) and 1 318223626 (Glass top) and 1 318258201 (Element)"

"Arrived on site for Freezer making noise, ice on the back of the freezer NOISE-FREEZER MAKING NOISE- FRIDGE OK. Customer showed me a piece of plastic that had come loose from the interior near the ice maker. Identified the plastic piece as the fill cup. Due to fill cup no longer being mounted it was allowing water to trickle down into the evaporator section and create and small section of ice down the evaporator cover every time the ice maker called for water. Customer had already cleared the ice off the evaporator cover. After a period of time after clearing the ice the loud noise had gone away. I remounted the fill cup and had the ice maker run a harvest. No leaks detected. Also ran diagnostics to run a short defrost to remove any residual ice that may have formed over the evaporator fan blades to prevent the noise from coming back. Job completed."

Arrived onsite to in previously diagnosed parts. Upon arrival I gained access to water inlet valve and replace it Ali g with the sump and motor. I gained access to to the main control and replaced it as well. I tested unit and found that the unit it now operating as designed. No leaks at this time. Job complete