Service History 581 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78731

Paul

Job Details: 07/14/2022

MG. Arrived on site for ice build up. Inspected and found cabinet chassis was in good shape. Door gasket was good. Ice build up on slide did not let door close. Removed ice from slide and verified proper seal all around the door. Verified proper door closure. Suspect the door was left cracked open over night . Call completed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Austin, TX 78731

Paul

Job Details: 07/14/2022

Arrived onsite for a dishwasher with a defective heater. We confirmed the heater in the unit matched what was recalled for deteriorating and causing leaks. I replaced the heater and tested the unit for leaks. There were no water leaks present at the time of service. Call complete. Special Project S17304.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78732

Paul

Job Details: 07/14/2022

Arrived onsite for a refrigerator not cooling again. I found the compressor had failed. I replaced the compressor and installed a new dye drier. I vacuumed the system and charged it with 56 grams of R600. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS3

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for right burner not heat, tested unit found customer using and small pan on big burner causing system to not recognize pots, put a big pan on burner and it is heating properly, advised customer to use proper pan sizes on each burner, unit is running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near Wimberley, TX 78676

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for excessive noise, tested unit found failed bearings on tub

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Wimberley, TX 78676

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for noise, tested unit found two front rollers ceased up and on back one melted and the other completely grinding off, replaced rollers tested unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Buda, TX 78610

Kevin

Job Details: 07/14/2022

"Arrived on site and inspected dryer and found L2 is missing power. Took Picture. Removed plug from wall outlet and widened prongs a bit, after reconnecting to outlet power has returned and voltage is now correct. Recommended to homeowner that outlet be inspected and likely replaced by an electrician to correct issue

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 07/14/2022

"Arrived on site and replace control board diagnosed by previous technician, after replacement confirmed oven is reading temperature properly by starting at preheat cycle, sent a short video to KB/service management of oven heating properly, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Buda, TX 78610

Kevin

Job Details: 07/14/2022

"Arrived on site and replaced parts ordered by previous technician, sent a short video to KP/service management of cooktop working properly, job complete"

We serviced a

KENMORE WASHER

Model 110.2513241

Near Austin, TX 78739

Kevin

Job Details: 07/14/2022

"Arrived on site and sound gear case has failed, and hub bearing has failed. Customer does not wish to continue repairing dishwasher due to age. Spoke with CS and will return motor previously replaced, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Driftwood, TX 78619

Kevin

Job Details: 07/14/2022

"Arrived on site and set dishwasher into a diagnostic cycle, and didnt see any issues. Checked heater element at control and it is showing 12.9 ohms. It should be anywhere between 10-40. Changed out control to ensure heating element is getting power correctly. Recommended to a homeowner that rinse a be added to the dispenser to provide best drying results. There is no further adjustments or parts replacement they can make a difference to the dishwashers drying function, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HB06

Near Leander, TX 78641

Vincent

Job Details: 07/14/2022

"Arrived on site for microwave, inspected unit and work area. Tested vent and its working properly, tested over the range light and was not working. CX will be buying a new light bulb and will test it. Unit at this Time is operating as designed. Job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HB00

Near Austin, TX 78737

Luis

Job Details: 07/14/2022

"Arrived on site for water leaking. Found water leaking from pump replaced defective external drain pump,ran water through pump watched water drain no leaks at pump or tubing.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS27CXMS3

Near Austin, TX 78735

Luis

Job Details: 07/14/2022

#4600Arrived on site for water leaking while making ice. Removed cover found an obstruction in fill cup causing water to spray into fresh food shelving. Removed obstruction ran fill test no leaks.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Salado, TX 76571

Tyler

Job Details: 07/14/2022

Arrived on site for range needing previously diagnosed hinges. Upon arrival installed required parts then reassembled and tested door showed customer er door progress and found door sealing way better then previously diagnosed. Found no failures. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Temple, TX 76501

Tyler

Job Details: 07/14/2022

Arrived on site from refrigerator leaking water from the filter. Upon arrival I was able to confirm complaint and found Major league coming from the filter headed self due to a crack in the head. I also noted down that the filter mount assemblies were broken causing it to hang just a little bit. I was able to replace the head assembly and reassembled and tested a dispenser and found no leaks at the filter the filter head or the inlet valve or any other fill lines. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Austin, TX 78704

Luis

Job Details: 07/14/2022

"Arrived on site. Diagnosed a leak at the evaporator connection,replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Temple, TX 76502

Tyler

Job Details: 07/14/2022

"Arrived on site for refrigerator not allowing deli ui to function and having cooling issues. Upon arrival confirmed complaint complaint and found deli harness broken leading to dc load failure within unit. Also noticed customer of some corrosion in deli drawer wiring and possibility of further failures within deli door, and other areas of unit. Customer wants to try and make repair themselves and/or consider replacement.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Temple, TX 76502

Tyler

Job Details: 07/14/2022

Arrived on site for refrigerator leaking water onto top of FC gasket. Upon arrival confirmed the issue in found water from the center of the top FC gasket going 4 inches left to right and I the direction. Found no evidence of leaks or water leaking from anywhere and also found no signs of moisture on dividers. Called techline spoke with Chris sr#7734108491. Went over all symptoms and previous repairs made and also ran multiple tests and diagnostics with techline on the phone and we determined that it is possible to moisture was being created from small gaps in the liner. Was instructed to silicone the liners and then inform the customer to monitor the temperatures of the fridge for the next 1 to 2 weeks to verify if the issue comes back. Call complete

We serviced a

WHIRLPOOL FREEZER

Model KFIS29BBMS02

Near Andice, TX 78628

Vincent

Job Details: 07/14/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics and found all bimentals in good condition, tested defrost and was good. Found right door gasket needing replaced. I asked CX if any doors where left open and yes they had found it open once on the freezer door. Unit was not properly leveled I also loved it correctly. I advised CX to defrost unit for 32 hrs and I explained to them on how to do it and had them sign the waiver. After defrost as been properly done for them to turn it back on and let unit cool for 24hrs before using it again. If any other problems persist CX will need main control and UI. No leaks where observed during service. Job completed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elgin, TX 78621

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a dryer that is not staying on. Found start switch failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78734

Matthew

Job Details: 07/14/2022

Arrived onsite for failing bottom door seal. Upon arrival inspected unit. Found bottom door seal warped. Replaced door seal. Tested unit and unit is functioning properly. Job complete.

We serviced a

KENMORE RANGE

Model 790.774339

Near Coupland, TX 78615

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a range that is not baking properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

KENMORE REFRIGERATOR

Model 106.547828

Near Georgetown, TX 78628

Vincent

Job Details: 07/14/2022

"Arrived on site for no cool refrigerator, inspected unit and work area. Unit was unplugged I plugged back in and found unit not cooling. I then tested capacitor and was good I used my testing start device and nothing changed, had good voltage 120v to compressor. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Coupland, TX 78615

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a washer that is not cycling properly. Found slider collar hitting rotor preventing proper shifting in unit. Replaced slider and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 07/14/2022

Arrived onsite for to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 after doing so I tested the unit an found the unit operating as designed no leaks

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Austin, TX 78701

Luis

Job Details: 07/14/2022

"Arrived on site. Diagnosed a defective light switch,replaced light switch tested switch operation good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78717

Kimo

Job Details: 07/14/2022

"Arrived onsite for for a refrigerator loud buzzing noise when dispensing water. Upon inspection I found that the water pressure out of the supply line was nice and smooth, not too high. I check all water connections and found them good. I then replaced the valve ant tested unit and found that the noise when away after several cups of water. No leak. Job complete. But if the cx calls back for same concern send new filter head and filter with returning tech."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDZ0

Near Austin, TX 78702

Scott

Job Details: 07/14/2022

"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Kyle, TX 78640

Kevin

Job Details: 07/14/2022

"Arrived on site and inspected refrigerator and found harness below freezer door is good, found icemaker tray is damaged and there is a large block of ice frozen onto its harness, took pictures. Removed all ice and replaced icemaker. If issue continues a new freezer door will be needed to correct problem, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Briarcliff, TX 78738

Matthew

Job Details: 07/14/2022

Arrived onsite for large flame not adjusting. Upon arrival inspected unit. Found all burners needed adjustment. Adjusted all burners. Customer now satisfied. Unit is functioning properly. Job complete

We serviced a

GE DISHWASHER

Model GDF510PSM0SS

Near Austin, TX 78738

Matthew

Job Details: 07/14/2022

Arrived onsite for dishwasher not functioning correctly. Upon arrival found entire tub covered in calcium deposits. Ran test and found motor operating loudly and upper spray arm not turning. Unit will need new motor and upper spray arm assembly.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Austin, TX 78753

Wesley

Job Details: 07/14/2022

Arrived onsite and found center burner unable to ignite due to port obstruction. Cleaned al gas ports. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS1

Near San Marcos, TX 78666

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for error code, tested unit found fail control, replaced control, tested unit, unit now running as designed,

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78729

Wesley

Job Details: 07/14/2022

Arrived onsite and found unit with sudsing leak confirmed by customer testimony about unit having some dish soap residue left in mason jar being washed. Cleared leftover soap to repair. All else checks good. Unit is now operating as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for not shutting off when cycle completed, tested unit found timer not advancing, will need a timer to fix issue, returning with pre-screen parts, office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Taylor, TX 76574

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found impeller for dispenser motor has stripped thread on motor shaft. Motor and impeller will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11310391 (Motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Taylor, TX 76574

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a washer that is not cycling properly. Found failed watervalve and it will need to be replaced to complete repairs. ordrng 1 W11210459 (Valve)

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Bastrop, TX 78602

Joe Z

Job Details: 07/14/2022

"Arrived onsite for Oven Not Pre-Heating . Upon arrival test unit by preheating to 350. Unit shows 350, but thermocouple only shows 240. Left thermocouple in oven for 30 minutes and temp only reached 240 and cycled down to 218. Checked polarity and polarity is good. Checked voltage at control and got 243. Called techline for assistance. After series of test. Tech recommended replacement of control. Tech gave SR#7734113982. Ordering control also ordering element and sensor to bring along for next visit. Office to reschedule ; ordrng 1 W11598254 (Control) and 1 W11292248 (Bake element) and 1 W11346074 (Sensor)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HB02

Near Bastrop, TX 78602

Joe Z

Job Details: 07/14/2022

Arrived onsite for unit Locked. Upon arrival inspected unit and found console touch screen is locked and not responding. Rebooted power and there is no change. Need to replace console. Office to reschedule ; ordrng 1 W11297707 (Console)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, TX 78757

Kimo

Job Details: 07/14/2022

Arrived onsite for washer that is no longer starting cycle and will not unlock door. Upon arrival I checked the drain pump for and clogs and found none. I the found Service Pointer #: W11395614A that entails replacing the ccu. I am ordering 1x control and a 2nd tech as the u it is a stacked unit. Cx would like us to come put asap. Office to reschedule.; ordrng 1 W11574592 (CNTRL-ELEC)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Killeen, TX 76543

Tyler

Job Details: 07/14/2022

Arrived on site for range not allowing oven light to work. Upon arrival confirm complaint. After further inspection found bulb intact and that caused a failure was due to the line one side of the main harness going into the socket directly had gotten pinched between the back wall cover and the frame of the unit causing it to two to the wire in the main harness (photos in sd). Will need office to reschedule with customer once availability of part is known to replace harness; ordrng 1 W11532661 (Main harness)

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAM4

Near Austin, TX 78704

Scott

Job Details: 07/14/2022

"7-1 10-1 6-6Arrived on site for dishwasher leaking . Ran diagnostics got 7-1 ,10-1,6-6. Leaking from vent ,dispenser has been dripped on as well. Ordering , bezel, gasket vent , and dispenser . No other leaks detected . Call to set return ; ordrng 1 WPW10334900 (Bezzel) and 1 WP8269259 (Gasket) and 1 WPW10329609 (Vent) and 1 WPW10428217 (Dispenser)"

We serviced a

GE DISHWASHER

Model CDT865SSJ2SS

Near Georgetown, TX 78633

Lou

Job Details: 07/14/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI and attempted to test, but the control panel would not respond. Gained access to the main control and found the diagnostics LED on solid. Following the tech sheet, the main control is not communicating and needs to be replaced. I found the personality not correct and corrected and retested. Unit continues to fail. I advised the customer of my findings and am ordering the main control, UI and CNOTE-PLACE ON CANCELLATION LIST and office to schedule return service. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 WD21X24903 (Main control) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 WD21X25722 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near Georgetown, TX 78633

Lou

Job Details: 07/14/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=27 degrees and RC=40. I placed the unit in diagnostics and tested the thermistors and all checked good. I tested the thermistors at the control and all checked good. I tested the cooling system in test 40 and found the FC evaporator not forming any frost pattern. When disassembling the FC section, the left drawer stop broke. I removed and replaced the compressor and drier and vacuumed the unit. Pressures held good. I installed 4.5oz of R134a refrigerant and tested the unit in diagnostics test 40 again. Unit is beginning to cool and evaporators had good frost pattern developing. No water leaks observed during service. I recommended allowing the RC section to cool for 24 hours and the FC section 48 hours before placing items back inside. I am ordering the left drawer clip and customer to schedule return service when they return from vacation. ; ordrng 1 WPW10485096 (Pan stop left)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 07/14/2022

Arrived onsite and found defrost issue with unit evap frozen through with frost. No gaping in liner mullions. Ordering controls and thermistor to repair. Customer to defrost. Office to reschedule. ; ordrng 1 W11558182 (Control) and 1 W11518204 (Ui) and 1 W11581973 (Harness) and 1 W11559968 (Fan motor) and 1 WPW10384183 (Fc thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Andice, TX 78628

David S

Job Details: 07/14/2022

"Arrived on site for fridge leaking. I inspected the unit and work area. I found the unit powered on and water supplied. I tested the water dispenser and found it flowing properly. I found no water lines leaking. I found thebice maker full of water. I preformed a temp test and found the unit at 40 degrees. I gained access to the evaporator and only found the bottom 3 rungs frosted. I let the unit run for 15 minuets and rechecked the frost pattern. I found it building a good frost pattern. Thebice maker cycled while I was waiting, dumping water into the ice bin. I am ordering a new ice maker. Reschedule for Friday 7/22/22.; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL MICROWAVE

Model JMC2427IL03

Near Andice, TX 78628

David S

Job Details: 07/14/2022

Arrived on site for microwave door being loose. I inspected the unit and work area. I removed and reseated the door. I found the hinges not maintaining tension on the door. I am ordering the hinges to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11256757 (Door hinge)s and 1 W11033422 (Interlocks)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78759

David S

Job Details: 07/14/2022

Arrived on site for wall oven shocking the customers. I inspected the unit and work area. I found the chassis was energized. The customer turned off power to the unit. I tested the harness and found the L2 on the main harness is shorted to chassis causing it to be energized. I am ordering the main harness. Reschedule for Thursday 7/21/22; ordrng 1 W11225360 (Main harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78704

Scott

Job Details: 07/14/2022

"Arrived on site for dishwasher leaking . Found unit is leaking from inverter motor . Will need new sump and motor .. No other water leaks detected at time of service; ordrng 1 W10861526 (Sump and motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for no ice production, tested unit found broken harness, will need FC door to fix issue, ordering door office to reschedule ; ordrng 1 LW11037733 (FC door)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Dripping Springs, TX 78620

Andrey

Job Details: 07/14/2022

"Arrived on site to test unit for frost buildup, tested unit found door has a major bow on top causing door not to engage light switch and creating air leak into freezer, will need door to fix issue, ordering door office to reschedule ; ordrng 1 W10746783 (Door) and 1 W11178521 (Name plate)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, TX 78739

Kevin

Job Details: 07/14/2022

"Arrived on site and inspected dryer and found turning again, disassembled it and found belt replaced in May has broken, belt is covered under one year warranty it will need to be replaced again; ordrng 1 341241 (Belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78732

Paul

Job Details: 07/14/2022

MG. Arrived on site for dishwasher. Replaced pump and control. Found where pump was rusted over proving it was still leaking. reassembled and found vent fan was corroded and leaking on fan motor. Harness is badly corroded at fan motor. Will need new fan motor and harness. Left vent fan motor disconnected so customer can use dishwasher. Will order vent fan and replace harness when we return. Ordering W11545539 gasket. W11414073 vent. Office to reschedule. ; ordrng 1 W11414073 (Vent) and 1 W11545539 (Gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS9

Near Temple, TX 76502

Tyler

Job Details: 07/14/2022

Arrived on site for microwave not alone bulb to function correctly underneath unit. Upon arrival confirmed issue and found a stable 120 V connection to the socket housing. Then found that the bulb in south was broken . After getting customer authorization I was able to replace bulb and verify that light now fully turns on and off as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Temple, TX 76501

Tyler

Job Details: 07/14/2022

Arrived on site for refrigerator creating ice around the dispenser inside the door under ice bucket and around the liner of door itself. Upon arrival confirm complaint customer also stated the unit was making a loud vibrating sound whenever water was dispensed the icemaker or into the door itself. Upon further testing found that the filter housing was failing to seal correctly with a filter I then called whirlpool techline and spoke with Adrian sr# 7734107053. Due to the amount of failures and ice forming around the door itself underneath the bucket and underneath the lighter below the bucket techline recommends that we order a brand new door due to possible failing insulation in the door and replace the filter housing as well. Will need office to get authorization before ordering parts or rescheduling; ordrng 1 W11089011 (Door (needs to be stainless)) and 1 W10394053 (Filter housing) and 1 Cnote (Needs authorization!!!)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Austin, TX 78731

Luis

Job Details: 07/14/2022

"Arrived on site for no cool in fresh food section. Found fresh food evaporator heavily incased in ice,diagnosed a defective thermistor,ordering cover,drip pan harness assembly and shims. Informed customer unit will need to be defrosted 24hrs before return appointment that office will call to schedule. Follow service pointer W11092686; ordrng 1 WPW10501260 (Cover evap) and 1 W11457241 (Drip pan) and 1 Shims (Shims)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Driftwood, TX 78619

Kevin

Job Details: 07/14/2022

"In Home add on, arrived on site and sound customer has recently replaced water filter but display was not reset. Showed customer how to reset display after replacing a water filter. All other functions on refrigerator are operating normally, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KMLS311HSS09

Near Austin, TX 78739

Matthew

Job Details: 07/14/2022

Arrived onsite to replace previously diagnosed parts. Replaced transformer. Tested unit and unit is now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78738

Matthew

Job Details: 07/14/2022

"Arrived onsite to replace previously diagnosed parts per Whirlpool recommendation. Replaced main control. Tested unit and unit is functioning properly. Due to ice accumulation, recommended customer perform manual defrost and prep for water. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78738

Matthew

Job Details: 07/14/2022

Arrived onsite to correctly mount HMI. Unit is now mounted correctly. Customer stated that unit is not flush with the cabinet. Showed customer that the unit setting in the exact place as before and mounted in the exact same original screw holes. Notified customer to talk to builder about uneven cabinets. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78738

Matthew

Job Details: 07/14/2022

"Arrived onsite to replace previously diagnosed parts. Replaced faulty control. Replaced control, calibrated and tested. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hutto, TX 78634

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a refrigerator that was not leveled at time of installation. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

Kimo

Job Details: 07/14/2022

"Arrived onsite for refrigerator with no power. Upon arrival I found unit unplugged, plugged unit back in and monitored temps and found that they began to drop. Job complete"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Taylor, TX 76574

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose a dryer that is not starting. Found door switch was not plugged in during previous trip. Rewired door switch and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Bastrop, TX 78602

Joe Z

Job Details: 07/14/2022

Arrived onsite for Oven Too Hot. Upon arrival test unit. Customer was not aware of the vent below control panel an felt heat coming through. Unit is operas designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

Kimo

Job Details: 07/14/2022

"Arrived onsite for refrigerator with no power. Upon arrival I found unit unplugged, plugged unit back in and monitored temps and found that they began to drop. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78759

Kimo

Job Details: 07/14/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed no leaks.job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78750

Kimo

Job Details: 07/14/2022

"Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Tested unit after doing so and found unit operating as designed except for the display, it had a partial display

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZO

Near Cedar Park, TX 78613

Kimo

Job Details: 07/14/2022

Arrived onsite for a dishwasher that had a broken lower spray arm. Upon arrival I found that the M&s was wrong on the ticket and it show that the unit was out of warranty but when I corrected the M&s and it showed the unit is still in warranty. I replaced the spray arm and tested unit and found unit operating as designed. Job complete no leaks

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL1

Near Kyle, TX 78640

Kevin

Job Details: 07/14/2022

"Arrived on site and inspected dishwasher and found left adjuster is broken, replaced it and dishwasher is now operating normally, job complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76541

Tyler

Job Details: 07/14/2022

Arrived on site for dryer not heating or rotating timer around when it would turn on. Upon arrival confirm complaint and upon further inspection found that there was a major meltdown failure within the outlet itself that are both a hold inside of the outlet and ruined the power cord which was causing unit to only receive a total of 180 V from the outlet to the unit. I verified the element fuses and thermostats are all working as designed and replace the timer. Inform customer that I would have to leave the unit unplugged and they would have to get an electrician to replace power cord and outlet at the same time before using the unit safely. Call complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623AS0

Near Georgetown, TX 78626

Lou

Job Details: 07/14/2022

"Arrived on site to inspect refrigerator noises and items freezing in the fresh foods section. Upon further inspection, the customer advised that the noise is coming from the freezer section and stops when they open the doors. I inspected the ice maker and found the fill tube frozen and a mound of ice built up on the dispenser motor housing (photos). Also found where water had trickled down the FC evap cover and froze near the evap fan which is the cause of the noise. I removed the ice and removed the fill tube at the back of the unit and sealed the fill tube with permagum. Also found where the customer is placing food items too far back against the fresh foods section back wall and blocking air flow which is causing their food to freeze (photos). I made recommendations for food item placement to the tenant. I contacted the owner and advised of my findings. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Killeen, TX 76542

Tyler

Job Details: 07/14/2022

Arrived on site for washer leaking. Upon arrival confirmed issue. After running unit for 20 minutes I found leak eventually started coming from left side of dispenser asm. After replacing dispenser I reassembled and tested unit. Found no leaks and unit functioning as designed with no failures or errors. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM07

Near Austin, TX 78754

Scott

Job Details: 07/14/2022

Arrived on site for frost in freezer . Found small amount of frost center top at freezer door . Siliconed gaps in liner door doors are sealing normally. No water leaks detected at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Austin, TX 78753

Scott

Job Details: 07/14/2022

"Arrived on site , replaced cam, agitator and bolt . All tested normal . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW0

Near Austin, TX 78748

Scott

Job Details: 07/14/2022

Arrived on site for dryer making a squealing noise . Found tension pulley grooved . Replaced pulley . Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Georgetown, TX 78628

Lou

Job Details: 07/14/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the outer door panel being damaged, I removed and replaced the door panel and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Tow, TX 78672

Vincent

Job Details: 07/14/2022

"Arrived on site for refrigerator rattling noises, inspected unit and work area. Found the condenser Cardboard cover rattling against the condenser. I fix the cardboard and leveled unit properly and installed some pads on the compressor lines. I did not hear any more noises. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Georgetown, TX 78633

Lou

Job Details: 07/14/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the drum having sharp edges and destroying clothing, I removed and replaced the drum and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model 106.573627

Near Georgetown, TX 78633

Lou

Job Details: 07/14/2022

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker tray completely dry. Also found the fill tube frozen with ice and a large block of ice at the bottom of the FC section. I removed the ice maker and using my steamer, I cleared the ice from the fill tube and reassembled the ice maker. Tested the ice maker and it is operating as designed. I removed the block of ice from the FC section and pulled the unit out to find the drain tube clogged with debris. Removed the debris and removed the remaining ice from the evap drip pan and tested flow through the drain tube. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRTW2

Near Taylor, TX 76574

Cliff

Job Details: 07/14/2022

Arrived on site to diagnose an ice machine that is not producing. Found cutter grid wasn't plugged back in after testing during previous repair. Plugged in cutter and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Canyon Lake, TX 78132

Andrew

Job Details: 07/14/2022

"Arrived on site to test unit for not being able to adjust flames. Adjusted burners, tested unit, unit working as designed. Adjusted burners to where ceiling air vent would not blow flames out when turned on. Customer was concerned unit was not converted to propane. Verified proper conversion. Flames are good and blue. No leaks detected. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/14/2022

Arrived on site to test unit for gas leak. Applied bubble solution to all potential leak points from wall to burners multiple times. Found no signs of leaks. Used leak detecter device and still no signs of any leaks. Attempted to call safety team but team line closed. No leaks detected. Job complete.

We serviced a

GE RANGE

Model JGB660SEJ2SS

Near New Braunfels, TX 78130

Andrew

Job Details: 07/14/2022

"Arrived on site to test unit for excessive gas smell when turning oven on. Tested unit and found gas smell was excessive and well above tolerance. Applied bubble solution to connections and found no leaks. Did find air shutters were fully open causing improper flames and improper air/fuel mixture releasing excessive gas through vent. Adjusted both bake and broil air shutters properly, tested unit, unit now with tolerance and normal operating range

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Burnet, TX 78611

Vincent

Job Details: 07/14/2022

Arrived on site to install diagnosed parts. Installed new heating element and tested unit is not operating as designed no water leaks were observed during service. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Burnet, TX 78611

Vincent

Job Details: 07/14/2022

Arrived on site to install previously diagnosed parts. Found the problem being the main board Unit is now operating as designed. No leaks where observed during service.Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hubbard, TX 76648

Jonathan M

Job Details: 07/14/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they were running a load of sheets in that the sheets did not complete the cycle. When the customer attempted to realign the clothes and start the cycle again the unit did not start the cycle over. She ran the unit through a drain in span and has not used it since due to the issue with the load. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I ran the unit through diagnostics in an auto test and through manual testing. All components were working as designed. Did find the washer a little unlevel and did attempt to level out the washer a little bit. I did advise the customer that based on all my testing, I cannot find any individual part on the unit that is at fault for their issue and that the most likely problem wouldve been the load. The unit is working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

Arrived onsite and found right side adjuster catch dislodged. Repaired without any new parts.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near West, TX 76691

Jonathan M

Job Details: 07/14/2022

Arrived on site for a dishwasher that has a broken spray arm. Confirm the customers complaint and replace the upper spray arm. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

Arrived onsite for self clean concern and provided customer instruct on ignition solenoid that prevents powerless cooktop operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Luis

Job Details: 07/14/2022

Arrived on site for light switch issues. Adjusted light switch housing tested switch operation good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

David S

Job Details: 07/14/2022

Arrived on site for washing machine not draining. I inspected the unit and work area. I found service pointer w11531483 Rev b issued June of 2021. I found the actuator originally installed is the square style mentioned in the service pointer. I replaced the actuator according to the service point. The unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

"Arrived onsite and tested unit for console glitching. Found customer had not connected unit to WiFi. Reset control and cleared old f6e4 error code. Unit is otherwise operating as designed. Advised customer on repair, advised customer will need to contact whirlpool WiFi team to connect oven to WiFi to allow software to update."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/14/2022

Arrived onsite and found unit operating with control lock engaged. Instructed customer on use and care

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Buda, TX 78610

Luis

Job Details: 07/14/2022

"Arrived on site for water leaking from icemaker. Removed bin found icemaker warped causing water to fill icemaker while warped also found ice build up on bail arm and housing. Removed icemaker,removed ice from icemaker and housing,reset icemaker to home position,added zip ties to fill tube to prevent water from splashing out of fill tube end. Ran icemaker test passed ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78739

Luis

Job Details: 07/14/2022

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran cycle icemaker passed and filled with water

We serviced a

KITCHENAID ICE MACHINE

Model KUIA15NRHS11

Near Austin, TX 78737

Luis

Job Details: 07/14/2022

"Arrived on site. Installed new water pan customer provided,ran diagnostics all test passed no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2732GRS

Near Waco, TX 76710

Jonathan M

Job Details: 07/14/2022

"Arrived on site for a refrigerator that is not cooling at all times. Inspected unit and work area. The customer advised that the unit does cool but it will bounce between cooling properly for a few weeks to not cooling at all for a little bit and then going back. Just the temperatures in both sections and found the freezer at -2?F in the refrigerator at 37?F. Check resistance on the thermistors and found proper resistance. Check the condenser coils and found lint buildup all over the condenser coils. Cleaned off condenser coils and the customer requested that we work on his handles. He advised that they were broken off the door in order to get the refrigerator through the home. He advised that somebody tried to install one of his handles but they were not on correctly.Spoke to CS and DW and was advised to order the parts but advise that we could not guarantee a proper repair.The unit is working as designed. Call complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waco, TX 76712

Jonathan M

Job Details: 07/14/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer was within the service point arrange. Replaced the heater and tested the unit. The unit began to work as designed with no leaks present during operation. Call complete.