Arrived on site to inspect unit for gas smell during preheat. Upon closer inspection found both sides of bake burner igniting. Customer stated gas smell only present during middle of preheat. Preheated unit found smell dissipated after 250. Confirmed element is cycling on and off properly. Che led gas line and connections to confirm no leaks present with bubble solutions. No leaks present at this time. Unit is running as intended. Job complete

"Arrived on site for light not operating. Upon arrival, found light operates just does not turn off. Need to replace control. Replaced control and test unit. Unit is now operating as designed Job complete"

"Arrived on site to inspect unit for sound issues. Replaced motor, and blower wheel, new blower wheel kept falling off. Called tech line per tech line the blower wheel has been having issues with over half of the ones released, recommended getting blower wheel from Plainfield. SR#7738793870; ordrng 1 Wp697772 (Blower wheel) and 1 Motor (W11364931)"

"Arrived on site to replace led modules due to service pointer matching serial number. Replaced Fay,Ty lights and made sure unit was operating as designed. No leaks present at this time. Job complete."

"Arrived on site for makes lots of noise during spin . Upon arrival, customer played video of sound. I Ran a rinse and spin cycle to duplicate the sound. . Unit begins to fill then agitates correctly. Unit begins spinning correctly. Unit begins spinning at at higher speed correctly. During highest spin, beginning to hear a squeaking noise coming from bottom of unit. Remove rotor and inspected lower components. Found the slider has failed. Replaced slider and test unit. Noise issues still occur. Need to replace gearcase and clutch. During disassembly. The wash plate is seized on to the shaft. Had to break wash plate. Then could not remove basket from shaft. Had to use numerous ways to finally get basket off. Replaced gearcase , and clutch. During installation of basket, the basket will not slide on to new shaft tried my attempts. Contacted SW for assistance. Recommend replacement of new basket. Ordering basket and returning with another gearcase. Was not able to reinstall all parts. Parts including new wash plate were left in basket. Office to reschedule ; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase.)"

Arrived onsite for no wash function and found bad motor. Replaced sump and motor. Unit is now operating as designed.d all checks good.

"Arrived on site to test unit for broken door switch. Tested unit found door switch is not the issue. Door itself is not shutting all the way and staying shut. Will need to order door hinge assembly and inner door hinge as precautionary. Ordering parts, rescheduled for 04/12.; ordrng 2 W11568982 (Inner door hinge)s and 2 W11116025 (Door hinge assembly)s"

Arrived on site for temp issues . Customer isnt having temp issues . Unit is not dispensing any water . Valve is coming on but just making loud thunk. Dispenser line is not frozen . Ordering valve . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11645245 (Valve) and 1 W11162041 (Filter housing)

Apt 7106Arrived on site for dryer tumbling but not heating . Found high limit had failed . Replaced thermostat with truck stock ( part 279816 cutoff kit ) . Unit is now heating properly . Did recommended cleaning vents to exterior with maintenance dept. job complete

"On arrival verified complaint of unit not running. Unit powers on but just sits there. Spun drum by hand and found belt disconnected or broken. Replaced repair kit and ran unit, unit now heats and runs. Unit is now working. Job complete."

"KRSF505ESS01 Arrived to inspect cooling issues and icing. I found the RC at 50 in the upper part and 17 in the lower. The FC was -4. I found the RC evaporator blocked with frost, stopping airflow and creating the uneven temperatures. I removed the frost and tested. The FC door would not seal due to an ill-fitting gasket and deformed lower mullion, I adjusted the mullion and door and after adjustment, I was able to get it to seal. I had to leave foil tape at the top of the door to hold it closed to allow enough time to re-bed the gasket. I attempted to contact the customer to advise and there was no answer. I will follow up with the customer on the following day. No leaks observed during service."

Arrived on site to inspect unit for leaking from underneath while running. Upon closer inspection found valves had failed error code f8e1. Unit is double stacked will need 2nd man to replace valves. Office to reschedule. ; O-emld tckt

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had defrost the unit after they initially called in and have plugged in two days ago to get the unit running. I found temperatures in the freezer at 0?F in the refrigerator at 38?F. I gained access to the control and checked all thermistors. I found the defrost sensor at 25.7 K ohms (-4?F), the freezer thermistor at 22.9 k ohms (1?F), and the refrigerator thermistor reading 7.5 k ohms (38?F). I found the defrost heater registering 89.9 ohms of resistance indicating a good circuit. I called Whirlpool Techline and spoke to Robert SR# 7738013150. He buys the all the individual components seem to be within range and that his natural inclination would have been to replace the control. However, because we have already done that, he wouldnt throw another one at it. He advised that because of the ongoing issue and the fact that we have replaced everything in the circuit to fix this without an actual fix, he would send the unit for lead review. He advised to make no repairs at this time. Call complete."

"WSR57R18DM02 Arrived to inspect noise. There was a tapping that was intermittent and upon closer inspection, I found there was still some labels loosely attached. Removing the adhered stickers corrected the issue and I applied our warranty due to missing the issue on prior service. No water connections to unit."

Arrived on site to diagnose refrigerator that is not making ice. Tried jumping icemaker and found it dead mid harvest. Replaced icemaker and tested. Verified proper operation with new icemaker. Repair completed.

"Arrived on site to inspect wall oven microwave combo unit powering off/on periodically. Upon further inspection, I questioned the customer if they had the Whirlpool app downloaded on their phone and the unit connected to wifi through the app and they advised that they did not have the app on their phone. Due to the unit shutting itself down, I removed and replaced the control panel and assisted the customer in downloading the app and connecting to WiFi. Tested the unit and it is operating as designed, except I found the microwave light was not working as its burnt out. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/08/24 (SP). ; ordrng 1 W10886919 (MW light)"

"Arrived on site for beeping and giving error code. Upon arrival,ran diagnostics and get F8-E4 float overflow switch open. Removed bottom panel to inspect float switch. Found water in drip pan. Ran a normal cycle to duplicate leak. Inspected hoses, drain pump, fill valve and all are good. I let the unit run long enough to finally observe a small trickle of water run down the right side of door. Found top right corner of door seal is warped causing leaking. Unit is operating as designed. Ordering door seal to complete repair. Office to reschedule ; ordrng 1 W11483553 (Door seal)"

"Arrived onsite for dryer making noise. On inspection started the unit up and there was an unfamiliar noise. Gain access to the motor and blower and there was a noise coming off the blower or motor. Installed new motor and blower and powered the unit up and with out the drum the motor and were quieter the original. Reassembled the unit and turn unit on and the drum was making a loud thumping noise. The drum seems to be lose, there is a lot play when moving the drum up & down. Ordering a drum. Office reschedule when part arrives.; ordrng 1 W10899578 (Drum)"

"Arrived on site to test unit for no operation. Tested unit, unit is receiving proper voltage, all sensors are showing proper resistance. Inspected door switch, found switch broken off. Replaced door switch and tested, unit is running as designed, job complete."

Arrived on site for eepi g with red light. Upon arrival inspected unit and found temperatures are correct but temperatures warning light and chime will go on. Ran diagnostics and got error code F6-E1 communication issue between hmi and acu. Replaced ui and control. Test unit and is operating as designed. Job complete

"Arrived on site for dishwasher leaking, upon arrival confirmed issue and found multiple points of leaks. Found sump broken, vent and door gasket both leaking, and element broken. Found unit will need multiple components in order to insure a reliable repair can be made. Ordering WPW10428211 vent, WP8269259 vent gasket, W11676895 deflector, W11498831 gasket, W10518394 element, and previous sent sump asm and other parts. Rescheduled customer for 04/08/24; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Vent gasket) and 1 W11676895 (Deflector) and 1 W10518394 (Element)"

"Arrived on site for dryer motor stopping mid cycle while ui display would stay on and act as though unit were functioning. Upon arrival found no errors and ran normal timed dry cycle. 8 minutes into cycle I found motor windings opening up and causing motor to shut down prematurely. Rescheduled customer for 04/08/24 to complete repairs ordering W11549461 motor, WP697772 wheel, WP3387747 element ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 WP3387747 (Element)"

"Arrived on site for refrigerator with fc door not sealing. Upon arrival confirmed issue and found doors had been reversed improperly and missing screws and door spacers for hinges causing doors to sit lower then necessary and not sealing. Rescheduled customer for 04/09/24 to complete repairs. Ordering WP489467(4x)washers, WP489497 hinge screw; ordrng 4 WP489467 (Washers(spacers))s and 1 WP489497 (Screw)"

"Arrived on site for a dryer that has a broken timer and knob. Inspected unit and work area. The customer advised the timer got so hard to turn that it broke the knob and that even trying to use a pair of pliers, theyre unable to get the timer to move. I did confirm the customer complaint and replaced both the timer and knob. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived onsite and replaced the dented refrigerator door with new. All checks good.

Arrived onsite for not draining and found washer harness failure. Repaired the harness. All checks good.

Arrived on site lot test unit and home owner said she was expecting me to replace the whole unit. She said the builder told her the unit would be replace. She wants to contact the builder and then call back.

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs with 55g R600a. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for unit not cooking correctly. Upon arrival Contacted techline and spokewith Nate. Explained to Nate my averages for heat cycling from 350 and 500 per previous visit. Unit is operating as designed. Customer will have to call customer service. SR# 7738800763

Arrived on site to test unit for no ice production in both compartments. Found water dispensing. Both fill tubes are frozen over. Recommend control and UI replacement. Also recommend RC fill tube heater replacement. Ordering additional parts to ensure completion on return visit. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11578780 (FC ice maker) and 1 W11598790 (FC fill tube heater assembly) and 1 212643 (Permagum) and 2 W10841140 (Silicone)s

Arrived onsite and found unit operating with failed icemaker e2 error. Covered under warranty previous year same repair. Ordering covered icemaker to repair. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site ,replaced ui console. Ran preheat . All checked normal. No other issues found . Recommend having unit connected to WiFi . Job complete"

Arrived onsite for a refrigerator with a dent in the RC door. I confirmed the door had a dent in the face of the door. I replaced the door and the badge. Call complete.

Arrived on site to test unit for console not responding. Test unit and found and console and wash motor error code thats why unit is not starting. Would need new console and wash motor. Customer declined estimate job complete. No charge due to call back.

Arrived onsite for washer little water going in and making a noise. On inspection ran the unit in diagnostics mode and when going from agitated to spin there was a loud noise. Flipped the unit up and there was no oil. Pulled the rotor and found that the stator had a few wire that were out and lose. Secured the wires and reinstalled the stator and new clutch and slider. The water going in was short cycling into the tub. Installed a new control board and the water stayed on a little longer but enough to wash clothes. Installed a new valve and the water is working as it should. The washer is operating as designed. .

"Arrived on site to inspect unit for leaking from door. Upon closer inspection found plastic piecebehind gasket was warped, ordering new gasket and will return W11226296. Office to reschedule. ; ordrng 1 W11226296 (Gasket)"

"Arrived on site to test unit for dryer continuing to tumble after door is open. Tested unit found unit receiving proper voltage. Tested door switch, found a resistance when it should be open causing the motor to continue to tumble when door is open or cycle is complete. Replaced door switch and tested, unit is running as designed, job complete."

Arrived onsite for unit element not secured. Needing updated support. Ordering support. Office to reschedule ; ordrng 1 W10909479 (Support)

"Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and found a dent on the right hand side of the refrigerator door. Went to go replace the door and after installing the door, the customer noticed, a dent up on the upper corner of the door, making it look like the door was not closing. I did confirm the customer complaint and found the unit door had been damaged in the box. Im re-ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11390070 (FF door)"

Arrived onsite and tested function for off balance complaints and found everything is in good working order. Advised on loading to correct. All checks good.

Arrived onsite and found unit operating with failed draining function f901. Was able to clear the drain trap to repair. All checks good. Unit is now operating as designed.

"Arrived on site to diagnose dishwasher not running. Checked errors and foubd F9E2, F8E4, F8E1. Found float switch tripped due to suds in tray. Found excessive suds in the tub, customer likely had contaminated unit with dawn. They are also now on a water softener. Advised to change to liquid to reduce soap amounts, since the pods they used looked large and may be oversudsing. Checked for leaks and found none present. Cleared out bubbles. Unit now working properly. Repair completed."

"Arrived on site for water leaking. Tested icemaker during fill found water leaking between fill tube and extension,added sealer around extension and fill tube,ran fill test passed no leaks"

"Arrived on site for a refrigerator that is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does dispense both crushed and cubed ice, but that when she is dispensing cube dice, she still gets ice shavings in her cup. I tested both crushed and cubed ice dispensing, and found the unit working and operating as designed. I checked the ice bin and found the top layer of ice was perfect but she was having some ice clumping toward the bottom of her ice container. I asked the customer if they use a lot of ice and she advised that she does on certain days but doesnt for the rest of the week. I explain to the customer that if she is not using ice consistently, she will have ice that will clump due to her, going in and out of the freezer and causing the ice to sweat and refreeze. I advise this will cause clumping of her ice and that if shes not using, a whole bucket of ice a week, she may end up having this issue from time to time. I did advise us as normal operation and the unit is working an operating as designed. Call complete."

Arrived on site for a dryer that has a broken part. Inspected unit and work area. I found the door switch broken. When I hadnt replaced the door switch and test at the unit. The unit is working and operating as designed. Call complete.

"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for noise during spin. Upon taking unit apart and inspecting, found a strip of metal from clothing under garment in between tub and basket. Removed and tested, unit is now running as designed, job complete."

"Arrived on site for scratched door. Upon arrival,inspected unit and top right of side of RC door is scratched. Need to replace door. Ordering badge and door. Office to reschedule ; ordrng 1 W10884773 (Badge) and 1 W11258450 (RC door)"

JMW2430LL03 Arrived to inspect door issue. I found the inner glass had shattered and I removed and replaced. The unit operated as designed.

Arrived on site to inspect unit for not draining completely. Upon closer inspection found the actual complain is water comes into unit while not running and makes the unit smell. Will need to order valve and return W11684258. Rescheduled for 4/5/24; ordrng 1 W11684258 (Valve)

On arrival verified complaint of lights are dim and flashing. Found drawer ui is wet and harness is damaged in door and in the rail. Advised customer of the disclaimer for 5 doors. Unit will need to have door replaced and harness as well as led light kit. Further diag will need to be done once that is finished. Office to reschedule ; ordrng 1 W10815668 (RC left drawer door)

Arrived on site to test unit for simmer flames too low. Adjusted flames to recommended. Unit now working as designed. Job complete.

Arrived on site to test unit for unit not drying. Test unit and found unit drying correctly. Advised customer to use rinse aid. Job complete.

Arrived on site for unit needing blower wheel and motor replacement. Disassembled and replaced motor and blower. While reassembling noticed belt was worn down. Used truck stock belt 661570V to replace. Reassembled and tested. Unit is functioning properly. Job complete.

Arrived on site to test unit for acting erratic and not cooling properly. Found UI is acting erratic by not responding and causing lights to flicker when options are being selected. Also found compressor barely running and pulling .3 amps. Recommend compressor and UI replacement. Needing 2hrs in return visit. Unit is r600a. Office to reschedule. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site to replace rc door. Replaced door. Job complete

Arrived on site to test unit for leaking. Ran multiple diagnostics with no signs of leaking. Unit is currently working as designed. Job complete.

Arrived onsite for condensation concern. Adjusted mullion statuses to %100 operation in diagnostics. Advised that a little moisture on top of the freezer seal is normal as that is the transfer point when the seal is working properly.

"Arrived onsite for oven door glass shattered. On inspection the inner glass was shattered and all the place. The Freon glass was barely hang on, removed the door took it apart and cleaned all the glass out of the door and the oven. Will return with the inner glass. ; schdld next appmnt for 3/29 FRI PM"

Arrived on site to test unit for doors not level and sliding out when opening doors. Leveled unit and adjusted doors to height level. Recommend placing nonslip pads by front two wheels to prevent unit from being able to slide on tile. Unit working as designed. Advised customer to contact whirlpool for missing shelves. Job complete.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to diagnose range with dead oven. Tested unit and could not get oven to heat. Found igniter glowing, but no gas. Tried moving igniter closer to manifold and saw the element crack and fall off. Replaced igniter and continued troubleshooting. Found igniter getting white hot, and could only barely smell gas. Ordering a safety valve since cooktop is working, but gas isn't being delivered to oven. Rescheduled for 4/4; ordrng 1 W11590292 (Regulator) and 1 W11620481 (Control) and 1 W11465032 (Main Harness)"

Arrived on site for washer being off balance. Damaged the wall. Found Service Pointer - W11684122. Will need new tub. No error codes stored. No evidence of oil underneath. Office will call to schedule. ; ordrng 1 W11172199 (Basket.)

Arrived onsite for ice machine shutting down. On inspection the unit would power down when the unit dumped water and the drain pump would turn on. The pump is going into flood stage and powering the unit down. Installed new drain pump and tested the flood stage. Poured water into the unit and it did not power down. The ice machine is operating as designed and no water leaks detected during service.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water; used 1 W11700250 ( Icemaker) from stock"

"Arrived on site for a dryer. That is non-responsive. Inspected unit and work area. The customer advised that the unit does work most of the time, but that when they run several loads in a row, sometimes the unit will have a lit screen, and the touch buttons do not work with it. She advised that if she gives the unit an hour to two hours, itll turn back on and start working again. I checked the vac hose off the back of the unit and found part of the vent hose crunched. I tested the unit and found the unit tumbling and heating but did find an airflow issue within the unit. I did explain to the customer their issues with her airflow and that they are getting steam heating up into the user interface which is causing the control panel not to register any buttons being pressed. I did explain this is normal, but that they will need to fix their vent hose situation. The unit is working an operating as designed. Call complete."

"Arrived on site to inspect wall oven vent issues. Upon further inspection, I found the black vent trim badly damaged and bent (photo). The vent appears to be good. I am ordering the vent trim, screws, and CNOTE-SCHEDULE AFTER 130PM and scheduled return service for 04/04/24. ; ordrng 1 W11648974 (Vent trim) and 1 CNOTE (SCHEDULE AFTER 130PM) and 2 WPY706189 (Screw)s"

"Arrived on site for unit not heating correctly. Upon arrival, test unit by preheating oven to 350. Monitored temperature using thermocouple. Unit is cycling correctly but averaging about 10 degrees too cool. calibrated unit by 10 degrees. Unit is operating as designed. Job complete"

Arrived onsite to test unit for unit no power. Found tripped breaker and turned breaker on and found right front burner not igniting. Will need to order burner head and orifice holder and screws due to rusted screws. Will need to research for burner screws office to reschedule ; ordrng 1 W11050487 (Orifice holder) and 1 WPW10515455 (Burner head) and 2 Partresearch (Burner screws)s

Arrived on site to test unit for oven not getting to temp. Test unit and found unit average temp to be at 359? when set at 350?

"Arrived on site to inspect unit for not draining properly. Upon arrival customer stated that the unit doesnt wash the dishes. Placed unit into test cycle confirmed unit is filling with water, but unit never sprayed water through spray arms. Will need to order pump and motor and return W11613570. Rescheduled for 4/5/24; ordrng 1 W11613570 (Pump and motor)"

1221 is washer apt Arrived on site for washer making loud grinding noise . Found during diagnostics cam has failed . Replaced cam and actuator and capacitor. Reran diagnostics. All checked normal. No water leaks detected at time of service . Job complete

Arrived on site to test unit for clicking noises. Verified with customer damper is source of noise. Replaced faulty diffuser. Unit now working as designed. Job complete.

"Arrived on site for unit with po message. At time of visit unit cooling correctly,per customer unit happened one day with po message and power cycle,ran diagnostics fan powered on,ran heater test passed ran all fans passed. Changed defrost setting to basic unit working correctly"

"Arrived on site to inspect wall oven microwave combo unit with the microwave light not working. Upon further inspection, I opened the microwave door and found the interior light is not coming on when opening the door. Using my microwave tester, I tested the unit to make sure its heating and when I started the microwave, I found the light continues to fail but the unit is heating. I placed my flashlight to the bulb and found the element is broken. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/04/24 (MS). ; ordrng 1 W10886919 (MW bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

On arrival verified complaint of unit not powering on. Found breaker is tripped. Us to sr had attempted to use the oven when breaker tripped. Verified voltage and polarity are correct. Took amp draw of L2 and had 10.6 on bake and 14.23 amps on broil. Set to max and max read 14.23 when breaker tripped. Retested with green wire disconnected and unit worked and L1 and L2 matched amps. Unit is working correctly but breaker failed. Spoke to TL Rory 7738778383. Customer signed voltage waiver. Completed check list. Job complete.

"On arrival verified complaint of interior damage. Found liner is scraped on the right side above the drawer shelf, the top right shelf is scraped, the bottom bucket shelf on both doors are dented. The shelf support on the left and center are scratched as well. Documented with TL Rob 7738781120. TL requested we document with Jenn air and see how they want to proceed as well as confirming paint color for liner if needed. SW is calling JA for me. ; O-emld tckt"

"Arrived on site for unit burner turning on by itself. Upon arrival found that what customer was trying to say was that the burner was turning off by itself. Inspected and found out what customer was experiencing was cool down On the burner element. notified customer that this cycling is normal operation. Also notified customer that the two main burners, when set to high, will stay on for a longer period of time. Tested several times with customer and customer now understands operations. Unit is functioning as design. Job complete."

Arrived on site for unit Not wanting to start a cycle. Indicator kept beeping to close the lid. Inspected and found failed latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete.

Arrived onsite for partial heating problems. Determined the product was miswired. Correct wiring. All checks good.

"Arrived on site to test unit for no ice production. Found cutting grid was broken. Replaced damaged grid, allowed sheets of ice to form. Unit now working as designed. Job complete."

Arrived on site to install previously ordered part. Replaced damper control. Test unit and is operating as designed. Job complete

Arrived on site for leaking dishwasher . Ran diagnostics and found leaking from the back . Pulled unit out and found large dent at upper corner left side at weld and leaking . Ordering tub . Call to set return ; ordrng 1 W11409866 (Tub)

Arrived on site for fridge making high pitch noise . Also complained about moisture building up between doors . No cooling issues found. Compressor is pulling correct amps . Ran temp checks on mullion got avg 34 . Ran compressor with condenser fan disconnected. Got an avg of 80. Called tech line and documented . Tech is passing it to customer service for exchange .Sr 7738776664. No water leaks detected at time of service. Job complete

"Arrived on site for F2-E0 error code. Upon arrival, inspected unit and error code F2-E0 appears on display. F2-E0 does not appear on tech sheet. Power cycled unit and none of the buttons are responding. Need to replace control. Replaced control and test unit. Unit is now operating as designed. Job complete"

"Arrived on site for frost in freezer and gasket not sealing. Upon arrival, found left side of Fc door had about 12 of gasket that is not formed correctly. Formed gasket and door is now sealing correctly. Job complete"

"Arrived on site to test unit for not dispensing ice. Inspected unit found door switch was not getting pushed in enough due to the door being too low. Leveled unit, dispenser is now activating. Unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of no ice. Found ui is dim and ice maker has E2 error. Confirmed ice maker function and fill. Recommend replacing ice maker and ui. Temps are all correct. Rescheduled for 4/4; ordrng 1 W10864261 (UI)

Arrived on site for a dishwasher. That is good news on the beeping at the customer when they were trying to use it. Inspected unit and work area. The customer advised of the unit does not even fill with water and just makes an alarm sound. I ran the unit through diagnostics and found an F8 E4 (float switch open) errr code. I gained access to the float switch and found water residue inside the float switch area. I remove the water and tested the unit again. Found the unit still showing a float switch open issue. I went ahead replaced the float switch and tested the unit. See you in it began to work and operate as designed with no leaks present during operation. I did notice that the customer has oversuds inside of her dishwasher and did advisor to lessen the amount of soap used to use. The unit is working as design. Call complete.

"Arrived on site to inspect unit for not tumbling but has power. Upon arrival custstated that the unit would stop tumbling during cycle and continue to heat and count the timer down. Found motor getting proper voltage, and no signs of belt slipping on idler. Will need to order motor and return. W11549461 rescheduled for 4/3/24; ordrng 1 W11549461 (Motor)"

"Arrived on site to inspect dryer damage. Upon further inspection, I found the front panel badly dented just below the vent area (photo). Also found the unit is in a closet, just behind the front door (photo), stacked on top of the washer (photo). I found some small dings in the door panels on the right side of the unit and on the closet door (photos). Also found a dent in the door on the back side where the closet handle has previously hit (photos). All apartment damages done before arrival. I placed my towel on the closet door handle to prevent it from doing further damage to the front door (photo). I slid the unit out just far enough to where I could reach the top panel screws and removed the top panel. I removed the front panel of the dryer and replaced the front panel transferring the door and strike to the new panel, along with the model/serial placard. Placed the unit back into the closet and tested operations. Both units are operating as designed. No water leaks; no, lint observed during service, job completed."

"Arrived on site to inspect microwave door damage. Upon further inspection, I found a piece of tape indicating where the damage on the microwave door was located. It was a very small dent (photo). I removed and replaced the door and tested the unit and it is operating as designed. Job completed."

"Arrived on site to inspect refrigerator fresh foods door (RC) damage. Upon further inspection, I found a small dent in the upper middle area of the right RC door (photo). The contractor/builder provided a door and nameplate and I removed and replaced the right RC door and tested operations. Unit is operating as designed and the door is sealing properly. No water leaks observed during service, job completed."

"Arrived on site for agitator broken off ran diagnostics,no error codes . Tightened Down spanner nut . Replaced agitator. Ran calibration and diagnostic wash test . All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to inspect range oven not heating and cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the front left burner is not igniting properly and causing a large flame when it does ignite. I adjusted the burner head and retested several times and it continues to fail. I removed and replaced the burner head and retested and same results. I adjusted the burner head and retested and it is operating properly. I tested the oven Bake and found the ignitor is not igniting the burner properly. I gained access to the burner and ignitor and retested and found the ignitor has warped slightly and the arc is not making good contact. I am ordering the Bake ignitor and scheduled return service for 04/04/24. No gas leaks detected during service.; ordrng 1 WPW10324262 (Bake ignitor) and 2 W11233072 (Screw)s"

"Arrived on site for microwave creating moisture or condensation. Customer also says internal microwave wall get very cold if home is cold. Confirmed this condensation occurs. Seems like door is not sealing, ordering door. Advised office will call to,schedule. ; ordrng 1 W11173813 (Door)"

Arrived onsite for oven not heating and found product outlet miswired all voltage present but wired to wrong prongs. Not neutral. Advised management of findings.

Arrived on site to test unit for leaking. Found element bushing are worn causing leak. Recommend element and sump replacement as leak is directly above and onto wash motor. Scheduled for 04/05. ; ordrng 1 W11537778 (Heater)

Arrived onsite for refrigerator RC frosting. Customer said he set the defrost to ever 8 hours and it has help with the frosting. I found that the gasket on the right door is torn but not seeing in air gaps. Going to order new gasket and I ordered an another IM for the customer. Im returning a few parts just in case the 8 hour defrost doesnt fix the issue. No water detected during service. ; ordrng 1 W10917313 (Gasket) and 1 W11557002 (Ice maker)

"Arrived onsite for defective display. Found display is no legible with the digits showing, replaced console. Ran diagnostics. No errors. All components passed test. No leaks. Call complete."