Arrived onsite for refrigerator freezer section not freezing or coming to temperature. Recorded temperature at 41 degrees. Compressor and fans are running. Removed freezer compartment to access evaporator. Found no frost pattern on evaporator except for an ice ball on the top right corner near cap tube. Unit is having sealed system issue. Discussed with SW. will need to order evaporators and compressor (parts and labor covered by KitchenAid). Office to reschedule. Will need a sealed system technician scheduled for a minimum of 2 hrs.; ordrng 1 2HRMIN (2 HR MIN) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)

"Arrived on site for customer complaint of lights not working in RC, found left slide light working, I replaced leds, I was able to get some of the lights to come on, but not all at the same time. Ordering all lights for RC, returning tech to unplug unit, replace all RC leds, and plug unit back in. May have a wiring issue within the cabinet. ; ordrng 5 Wr55x11132 (Led)s"

"Arrived on site to diagnose oven that was not heating, and had no power. On arrival checked breaker and found breaker was not fully flipped on. Reset and got unit to power on. Checked elements and found bake element had a rupture in it, and broil element was sagging. Once unit was powered on, unit starting clacking and flashing and lights never went off again.

"Arrived on site for a dishwasher filling, but not running. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E2 for door stuck closed. I then ran a diagnostics cycle and found the motor not running. I gained access to the motor and found the correct voltage to it. Upon pushing the unit back in the motor kicked back on and began running. This indicates a weak wash motor needing to be replaced. I am ordering the sump and motor to be replaced.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 W11087376 (Sump and Motor)"

Arrived on site for a refrigerator with water dispensing slowly. Upon arrival the customer stated it stopped working properly not long after she replaced the filter. I test the unit and the water would flow through fine for a second or two and then slow to a trickle with the filter in. I removed the filter and bypassed the filter head. The unit now dispensed water as designed. This isolated the filter or the filter head. I replaced the filter head and found the same results as the prior test. This indicates a bad filter. I advised the customer she may want to replace the filter. Per customer request I left the filter out of the unit. No leaks observed at the time of service. Call complete.

Arrived onsite to install previously diagnosed parts. I installed the ice bin thermistor and I found the unit would fill and overflow but not recirculate. I replaced the recirculating pump and tested again. The unit is working as designed at this time and no leaks were detected during time of service I advised the customer to give it some time to fill the bin with ice.. Job complete.

Arrived onsite for unit not responding to commands. Plugged the unit in and the unit started acting very erratically. When trying to select a option the unit would turn on and off. Need to replace both controls. .; ordrng 1 W11201284 (cntrl-elec)

"Arrived on site to diagnose refrigerator with icemaker not making ice. On arrival checked icemaker and found it would not cycle. Checked and found no power at icemaker. Checked door harness and found harness pinched and split, resulting in no power going to icemaker or emitter.

Arrived on site for failed heating circuit and blown light bulb. Repaired unit replacing heating circuit and light bulb. All checks good.

"Arrived on site for water leaking. Found water leaking from led module on upper panel,removed panel found water leaking from reservoir connection to filter head,inserted water line fully to filter head tested dispenser no leaks.

"I arrived on site for a washing machine making a loud noise. Upon arrival the customer stated it would occur on larger loads in the spin part of the cycle. The unit also had some water in the tub. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I ran a diagnostic cycle and during the shifter activation step it could not shift. You could hear it clicking, but not working. It did the same for the spin. I then went to manual activation and found the agitate would not work, but the unit would spin. During the spin it did not make any abnormal noise. After leaving it on agitate for several minutes if would finally begin agitating. This indicated a bad actuator. I also found the suspension rods on the unit causing the tub to bounce like a ball and needing to be replaced. Upon further inspection I found the tub ring broke due to the unit being off balance and hitting the chassis.I am ordering the rods, tub ring, and will come back with the actuator already on hand to install. Office to reschedule. I advised the customer to not use the unit until it is repaired. ; ordrng 1 W10780048 (Suspension Rods) and 1 WPW10215108 (Tub Ring)"

"Arrived on site found no ice production, ran test 44 an icemaker will begin cycling but stops, moving the freezer door back-and-forth Icemaker progresses and stops Icemaker is losing connection as door modes. Ran test 45 and user interface is responsive but valve never runs due to communication failure.Refrigerator is still cooling properly but it will need to be replaced

"Arrived on site for customer complaint of handle on freezer being loose, and ice maker not working properly. Found broken handle, ice maker not releasing all cubes during harvest causing the ice maker mold to overfill. Ordering handle, ice maker, and fill tube. ; ordrng 1 W11483535 (Handle) and 1 W10793652 (Fill tube) and 1 W10888882 (Ice maker) and 1 Cnote (Office to reschedule)"

Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found ice bin empty. Checked for ice maker error code and found E2 ice maker lost position. Ran harvest test and did not complete. Replaced ice maker. Ran harvest test and passed ran fill test and passed. Unit is functioning properly. Job complete

Arrived on site to test unit for broken glass and LF switch not turning off. Found bad switch and burner and broken cooktop. Ordering new switch and burner office to reschedule. ; ordrng 1 8203534 (Switch) and 1 W10823730 (Burner) and 1 Needsautho (Needs autho)

"Arrived on site for no ice. Per customer 1 or 2 a month unit will stop making ice then restart,at time of visit ice bin full tested ice dispenser passed,checked icemaker no obstruction in fill cup if problem continues will need a new icrmaker"

Arrived onsite and replaced rear drum felt. Unit is now operating properly and smoothly. Unit had snagged and lost original felt. All checks good.

Arrived on site for Dishwasher 1. Top rack slide/adjuster arm is broken 2. Has started making a loud noise kind of like something vibrating ... not the typical soft humming noise. Placed in diagnostics and got dispenser error code. Tested dispenser several times in diagnostics and it is working as designed. Cleared error code. While in diagnostics I could hear the humming noise customer is concerned about. Sound coming from drain pump area. Removed drain pump and it didnt have any debris inside. Reinstalled drain pump and ran diagnostics again. Sound still present. Disconnected drain pump and ran diagnostics

Arrived onsite for microwave holding moisture. Upon inspection found door has cracks allowing moisture to enter in between door glass panels.

"Arrived on site for fridge leaking from lights . Found all connections dry , did find moisture building up in cabniet around dispenser hose . Sealed gap with permagum . Did also found water running down back bye icemaker . Ordering adapter, and gaskets . No other water leaks detected. Call to set return ; ordrng 1 Peragum and 1 W11126056 (Icebox adapter) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket)"

"Arrived on site and replace control board and range is operating properly. Range is still in the garage and not hooked up to gas. Took one picture, job complete"

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode. I found the basket moves with the agitator. Tilted the unit back and found the actuator not engaging with the cam (photo). Using a ziptie, I temporarily repaired the unit by securing the cam and actuator together and tested. Unit is operating as designed until I can return with a new actuator. I am ordering the actuator and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 W10913953 (Actuator)"

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that a previous company replaced parts and the electricity went off to the home and the unit wasnt tested and has been tripping the breaker since. I found the unit unplugged. Plugged unit in and could hear the start device attempting to start the compressor then the breaker would trip. I removed and replaced the start device and overload and retested and got the same results. I tested the windings on the compressor and found them to be out of range. From my testing results, it appears that the compressor is bad and needs to be replaced. I advised the customer of my findings. I am ordering the compressor, UV dye drier and access valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water connections to unit. Unit left unplugged for safety; ordrng 1 W10160407 (Compressor kit) and 1 8201786 (Start device kit) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for unit not heating up to temperature. Looked inside the unit and at the bottom at the unit was a black mat that was covering the vent holes for the heat to rise. Removed the black mat, and tested the unit and the unit was getting up to temperature with no issues. Let customer know that the black mat is not recommended because of the non heating issue. No issues at this time. Job complete"

Arrived onsite and found hi temps and and incomplete frost pattern indicating a sealed system problem. Ordering compressor to repair. Office to reschedule.; ordrng 1 W10309989 (Compressor) and 1 Wpw10143759 (Dye drier) and 1 Tj90sf8404 (Access valve)

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E0. Cleared the code and continued with testing. Unit operated as designed except the steam valve. I removed the top panel and found the unit doesnt have a steam valve but operates off the hot valve. I ohmed the hot valve and found it open. I removed and replaced the valve and retested and when the steam was to come on the unit shut down and showed error code F8E0 again. I placed unit back in diagnostics and tested the steam and found no voltage coming from the control to the hot valve. Tested voltage when the hot water came on and got 121V. No water leaks observed during service. ; ordrng 1 W11201290 (Main control)"

Arrived onsite to replace part ordered by previous tech. Replaced part. Let unit run. Unit is working at this time.

Arrived onsite for refrigerator not cooling in the FC. Upon inspection I found the FC at room temp and the RC at 37. I checked the thermistors in diagnostics and they both passed as well as both evap fans. I accessed the FC evaporator and checked resistance of the thermistor and it showed within range. I called techline and through troubleshooting tests we determined that the main control is not reading the FC thermistor correctly. SR#7731234798. I will need to order the main control and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11512425 (Main control) and 1 W11504919 (UI)

"Arrived on site ,replaced control. Unit is still not starting . Double checked element , fuses and stats . All checked normal. Ordering console ,motor and belt switch . Call to set return ; ordrng 1 W10847984 (Belt switch) and 1 279787 (Motor) and 1 W11419056 (Console)"

"Arrived on site and inspected washer and found actuator arm hes not in cam kit ring, per service pointer replaced actuator and ran a calibration cycle and washer is now operating normally, job complete"

"Arrived on site for fridge leaking in the rc section and the freezer not cooling properly. I inspected the unit and work area. I inspected both evaporators, I found no ice build up on th rc evaporator. I found frost building up on the fc evap cover. I put the unit into diagnostics and ran test 38 and forced a defrost. It found the defrost heater coming on. I gained access to the back of the unit and I tested the thermistors for the fc evaporator and it was homing out around 25 degrees.I pulled the drain tube and found it clear of any debris. I found the drain tube not sealing against the cabinet. I used silicone to seal the drain tube. I gained access to the rc evaporator and steamed out the drain pan. I found the water not draining. I removed the drain pan and steamed out the drain direct in the cabinet and I found it still not draining. I tried to run a wire through both sides of the drain tube in the cabinet and found the line would not make it all the way through. I believe the cabinet insulation has collapsed causing the rc not to drain properly. I spoke to the customer about the drain tube and possibly needing a new UI to fix the freezer defrost issue.

"Arrived on site to inspect unit for not illuminating bulb, upon inspection found a burn spot on cab, replaced bulb and no light was seen, ordering control and returning with housing. Office to reschedule ; ordrng 1 W10849829 (cntrl-elec)"

Arrived onsite and replaced filter housing assembly for standing leak with or without the filter installed.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was seized in the harvest position, tested unit through diagnostics and was finding voltage. Replaced icemaker and tested. Unit worked. Filled with no leaks. Complete"

"Arrived on site to inspect microwave for sparking and condensation, upon inspection found the unit had some extra water build up on door, I found a spot with charred paint due to steam. Ordering touch up paint. Customer will speak to builder as well. Office to reschedule ; ordrng 1 72113 (tuchup) and 1 8212473 (tuchup)"

Arrived onsite for unit not dispensing water. Customer could not get the filter out of the unit. Was able to get it out but the filter put in wrong from the factory. Replaced water filter. Unit was having issues with dispensing water after already calling for water. Called tech line. Had me test the unit by taking out the filter to relieve pressure and then the water dispenser would work but only the one time and then it would stop dispensing because of the pressure from the water. Had me look at the Service pointer w11394954A. Said to order the Regulator w10786952 and 25ft plastic w10267701RP to help with the incoming pressure. Got sr#7731236920. Charged 52.00 for the filter. Office to reschedule ; ordrng 1 w10267701RP (tube-water) and 1 w10786952 (valve)

Arrived onsite for range with suspected gas leak. I used the provided digital gas leak detector and tested all burners. I tested the regulator as well but the leak detector did not detect a gas leak at this time. I let the unit sit for about an hour and checked again but could not find any leaks. I found the far right valve stem is slightly twisted so the off is slightly to the right of the indicator. If you turn the knob to OFF position it could potentially allow a very small amount of gas to leak but I tried to recreate and could not. I found a F1 Error stored in the unit. I followed the techsheet and advised that the control would need to be replaced to correct this F1 error. . ; ordrng 1 W11113908 (Control)

Arrived on site to install previous diagnosed parts. Upon arrival I went to work space and removed door skin and replaced control. I then gained access to the bottom of the unit and replaced the heating element. Placed the unit into diagnostics. Unit now running as designed. No leaks observed. Call complete.

"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F2E1 for stuck key, F9E4 for lower spray arm error, and F5E1 for door stuck open. I ran a test cycle and it ran through as designed with no leaks. I found the lower spray arm rotating properly during the cycle and dispensing water. The customer stated it typically leaks a few hours into the heavy duty cycle. They also provided a video of the leak. I will be ordering a clear door to further diagnose the unit. Office to reschedule.; ordrng 1 ClearDWDoor (Clear DW Door)"

Arrived on site to install previously diagnosed harness to resolve freezer evaporator not defrosting. Replaced FC harness and retested. Unit is defrosting and working as designed. Call complete.

Arrived on site to test unit for panel not sitting correctly on right side. Found broken spring ordering new clip office to reschedule. ; ordrng 2 W11318207 (Clip)s

Arrived on site and inspected dishwasher cleaning issues. Confirmed the complaint and found the top spray arm was clogged with food and debris preventing it from washing the top rack properly. I cleared the debris and discovered the connection to the drain pump was not connected properly. Corrected the issue and unit tested as designed. Job complete

Arrived onsite for unit not starting a load. Tenant said that they have tried and said that it won?t fill with water. Looked at the water valve on the wall side and found that the cold water valve has been cut clean in the middle of the pipe. Let tenant know of the issue and called property management to let them know of the findings. Took pic of the pipe that was cut. Management to fix the issue. No other issues at this time. Job complete.

Arrived on site to install previously ordered parts. After installing parts assured system worked properly. Job complete

Arrived on site for walloven needing repaired control board. After installing part I tested and found both upper and lower ovens functioning as designed call complete p.

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and it is heating as designed. I tested the airflow with my vent test kit and the unit passed twice. I checked the settings that the customer was using and found that they didnt have the heat level set correctly which was on Low setting and shouldve been on a medium or high. I advised the customer of my findings and made recommendations for use & care. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7731230763. No lint observed during service, job completed."

"Arrived on site for washer making squealing noise. Upon arrival I found unit in the middle of wash cycle during agitation. Found no odd noises at time of arrival. Canceled cycle & entered diagnostics but found no error codes. Ran agitation and spin but found nothing out of place. Inspected all components underneath washer but found loose, rubbing, broken, etc. called whirlpool techline and spoke with both Bruce & Austin sr# 7730590156

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the freezer from the cabinet and was unable to. I called Genaire installation technical service and ran through a bunch of potential problems causing our issue. They were unable to figure out what was holding the unit up and advised that the unit was probably installed without the correct installation guide. They advised that further assistance would be needed by an installer. They advised that the unit would need to be removed from the wall in order for us to continue forward with service. They asked me to hold for Techline to document this on their file. I called Whirlpool Techline and spoke to Drew SR# 7730111960.

"Arrived on site for customer complaint of handle falling down, found handle came loose from studs, i reattached handle, but the falling of the handle caused the panel to scratch. Ordering panel, nameplate, vent cover, and fastners. ; ordrng 1 W11116420 (Front panel) and 1 W10884775 (Name plate) and 1 W11105958 (Vent cover) and 2 W10503548 (Fastner)s and 1 Cnote (Office to reschedule)"

Arrived on site for sealed system repair. I gained access to the compressor and found it hot to the touch. i found a complete no cool in both compartments. I punctured the dryer and found 50 psi. I replaced the compressor and uv dryer and installed an access valve. I pulled a vacuum on the system and found it holding. I put a measured charge of 5.0 oz of r134a into the system I found it holding pressures. During normal operation the pressures were 2 low and 135 high. The unit has started to cool properly. I advised the customer to monitor the fridge for 24 to 48 hours. Job complete. The office will charge the card on file.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Test of the unit and diagnostics and found the unit ran as designed except for the external drain pump draining extremely slowly.Ran the unit through an ice making cycle and the unit ran as designed again with the same issue. Spoke to PR and was advised that it would most likely be with the external drain pump not pumping out water fast enough or the drain line being clogged with mold and/or mildew. Advise the customer of the issue and advised them of their issue. I did advise that if they needed the external drain pump, that would not be covered under warranty.The customer advised that they were going to check their drain line, running cleaning cycle, and test the unit first before proceeding with any repair.

"Arrived on site to install previously ordered parts. Found I needed 2 switches for the right and one for the left side, but was sent with only 1 switch. Ordering the switches and the switch holders (interlocks) for both sides. Office to schedule return services ; ordrng 2 W10211972 (Interlock switches)s and 1 W10727408 (Switch LEFT) and 2 W10727408 (Switch RIGHT)s and 1 8204832 (SWITCH HOLDER,RH) and 1 8204832 (SWITCH HOLDER,RH)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit unplugged. Plugged unit in and inspected the compressor. I found the compressor came on, but the unit failed to cool. I inspected the orion board and found no burnouts. Due to not having a wattage meter to test the compressor, I am unable to determine if the compressor has failed or not. I tested the windings and found them within range. I am ordering the compressor kit, condenser, access valve, RESEARCH-OIL LESS GAUGES, RESEARCH-WATTAGE METER, CNOTE-3HR JOB. Upon return, once the problem has been confirmed, Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11025999 (Compressor kit) and 1 W11548259 (Condenser) and 1 TJ90SF8404 (Access valve) and 1 RESEARCH (OIL LESS GAUGES) and 1 CNOTE (3HR JOB) and 1 RESEARCH (WATTAGE METER)"

"Arrived on site for refrigerator freezing everything in rc. Upon arrival I ran test 1-3 and 34. Also ohmed thermistor in rc and found it at 6.3 ohm. After further tests I found the hv control had failed and caused mullion heater not to work and not allowing dampener to close properly.

"Arrived on site and found Icemaker is jammed, replaced icemaker and cycled and inlet valve is working but Icemaker did not fill with water. Replaced dual valve if icemaker still does not fill recommended to homeowner that refrigerator be completely defrosted Icemaker water line may be frozen inside door, Job complete"

Arrived on site for light issues . Found deli UI not working . Ordering UI ; ordrng 1 W10677119 (Deli ui)

"Arrived on site to inspect unit for not heating without popping noise, upon inspection found a melted diode, replaced diode and cap. The unit sparked again when tested and shorted the fuse, ordering fuse and filter board. Office to reschedule ; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter)"

Arrived onsite and thoroughly tested unit to determine the cause of the no heat symptom. Found proper voltage at wall and block and eliminated all possible shorts except the motor centrifugal switch. Ordering motor to repair. ; ordrng 1 W11364931 (Motor)

"Arrived on site to inspect unit for not releasing the filter, upon inspection found the housing malformed, replaced housing and tested, all functions worked. Complete"

Arrived on job for complaints of temperature too low. Replaced sensor and re test. Temperature 90 degrees too low. Replaced ERC and test. Temperature good.

"Arrived onsite and found customer is able to smell a electronics smell during use. Tested for about 6 minutes of heating 2 minutes at a time and was unable to detect a failure smell. All is otherwise operating as designed. A

"Arrived on site and inspected dishwasher and found it will not begin a cycle, dishwasher will complete all diagnostic tests. Spoke with SW and will need to bring back pressure sensor, UI and control should be replaced at the same time and possibly drain pump.; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X25992 (Machine control board) and 1 WD21X25371 (Ui)"

"Arrived on site to inspect microwave with condensation inside the door. Upon further inspection, the customer advised that the unit is making a loud popping noise. I placed a cup water inside the unit and test3d for 30 seconds and could not duplicate the noise. Customer advised that there were sparks in the upper right corner above the control when the noise was occurring. I removed the control, vent and cover behind the control and found where the diode had been arcing. I am ordering the magnetron, capacitor, & diode and scheduled return service . Unit left unplugged for safety.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"

"Arrived on site and first replaced motor control diagnosed on previous visit, after replacing it washer will now complete all diagnostic cycles. Washer is operating correctly, job complete"

Arrived on site to install previously diagnosed parts. I installed the new adjuster and the unit is now working as designed. Upon further inspection I found the right adjuster clip had fallen off and I found it burnt on the bottom of the tub.

Arrived onsite for unit had made a spark and burning smell. Unit was unplugged. Went ahead and looked at the front of the unit and found that the diode had burned up. Replaced diode. Tested the unit unit was not smoking or popping and unit heating. No issues at this time. Job complete

Arrived on job for complaints of leaks. Found the drain blocked. Removed blockage and test.

Arrived on site to test unit for not turning off when baking and getting extremely hot. Error code f3e2(high heat). Needing control board and oven sensor to fix issue. Office to reschedule. ; ordrng 1 WPW10340935 (Control board) and 1 Wpw10131825 (Oven sensor)

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit no leaks present at this time unit working correctly.

"Arrived on site for customer complaint of unit having long dry times, I checked venting and cycling of temperature at exhaust. Unit would heat to proper temperature but take to long to heat again, found failed cycling thermostat, I replaced thermostat, unit tested good. Vent is clear and air flow is good."

"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replace the compressor, coupler, and dye dryer and tried to place unit and a vacuum. Found the unit would not hold a vacuum. Checked the unit with a push and pull test and found the unit sucking air in on the low side but not blowing out of the dryer. Heckled all saucer joints and found no restrictions. Spoke to PR and was advised to sweep charge the unit to see where the restriction was. Sweep charged the unit and found refrigerant blowing out of the heat loop at the top due to a drill hole going through the top. I called Whirlpool Techline and spoke to Bruce SR# 7731235311.

"Arrived on site for dishwasher flashing overfill . Ran diagnostics got float error code . Replaced float , ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for refrigerator not functioning properly. Upon arrival customer pointed out issue with Molean bar on the RC compartment. I found actual temps in unit at 37 and 0 even. upon further inspection I found the Molean was bowed not allowing it sealer on the gasket properly informed customer of the office or to reschedule once availability of parts was known. No further issues in complaint were seen on site; ordrng 1 WR17X25027 (Mullion)

Arrived on site for range controls not responding . Found UI error codes . Ordering control and UI console . No gas leaks . Call to set return; ordrng 1 W11339753 (Console) and 1 Autho

"Arrived onsite for range oven not functioning. Upon inspection found control board completely non responsive no led illumination. Removed back panel for inspection. Found control with burn marks, tools pics in SD. Unit will need control board replaced. Could not verify model or SN due to tag being worn down. Will need AUTHO to proceed with repair.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WPW10556708 (cntrl-elec)"

"Arrived on site for customer complaint of unit not cooling all the time, found defrost was short cycling and customer would have to defrost unit periodically. I found heating element tested good in diagnostic mode, found miscommunication between control and evaporator thermistor, I replaced control and thermistor, unit tested good."

"Arrived on site for customer complaint of of unit not drying well, I removed exhaust hose and tested temperature at exhaust, unit was cycling up to 190 degrees and 130 degrees on high temperature. Instructed customer to have vent cleaned."

Arrived on site for for no ice . IM away turned off . Turned on icemaker . Ran diagnostics all checked normal. Couldnt duplicate any error . No water leaks detected at time of service. Job complete

Arrived onsite for washer not agitating. Upon inspection I found a stored error code for basket rotating counter clockwise. I lifted the unit and inspected the drive system. I found the shifter had slipped out of the splutch causing the issues. I replaced the shifter and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. Using my gauges, I tested the pressures and found them good (0/150). I found all food frozen solid and unit making good ice. Condenser coils looked good and all fans are operating as designed. I advised the customer of my findings and did not recommend any repairs at this time. No water leaks observed during service, job completed."

Arrived onsite for dryer not turning on. Verified voltage at terminal block. Checked door switch and tested good check thermostat and passed. Could not hear timer advancing and when turning couldn?t hear cycle selection loading. Will need to return with timer and high limit thermostat. Ordering door switch just in case. Office to reschedule ; ordrng 1 WE04X25280 (timer) and 1 WE04X26139 (high limit thermosta) and 1 WE04X28977 (DOOR SWITCH )

"Arrived on site and inspected the dryer and found it is heating properly and airflow is partially restricted, took one picture. Removed vent from rear of dryer and airflow now she was good. Could not find any issues with dryer is operating as intended, job complete."

Arrived on site for a refrigerator that had an icemaker fall. Inspected unit and work area. The customer advised that the unit icemaker fell and broke the ice bin container again. Tested unit and confirmed customers complaint. Removed icemaker and reattached the ice maker to the cabinet. Ordering the ice container and the customer is asking for the container to be sent to them. .; ordrng 1 WPW10558424 (ice-contnr)

Arrived on site and found evaporator is frozen over. Replaced defrost timer and recommend it to homeowner that refrigerator be completely defrosted by unplugging it for two days. Job complete

Arrived onsite to install previously diagnosed parts. I installed the hinges and the light now turns off without having to push against the door but there is still a issue with the control knobs that seems to be intermittent. When selecting bake at 350 the start button will chime invalid selection. I was able to get the bake function to engage but it will chime invalid intermittently and not allow any Baking. I also found the new hinges allow the door to fall down with no tension which is not correct. ; ordrng 1 W11355232 (Power control) and 1 W11355248 (UI) and 1 W11355250 (Expansion board) and 1 W11234290 (WiFi module) and 1 W11390124 (Hinge right) and 1 W11390105 (Hinge left)

"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced led module all leds working as designed."

Arrived on site to test unit for burner not igniting. Test unit and found regulator turned off. Turned regulator on test unit and unit test good job complete.

Arrived onsite for dishwasher leaking during cycles. Upon inspection I found leakage in the back left corner coming from the drain hose where the hose connects to the inlet assembly. I un installed the unit and corrected the hose. I made sure it was secure before reinstalling. I tested the unit and drained multiple times. No more leaks detect during time of service. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

(Mm) Arrived on site for refrigerator not dispensing water or ice. Spoke with customer no learned we did have ice and water dispensing but there was a leak coming from the ice chute. I inspected the ice machines function and tested the unit was air tight by pouring a 1/3 of a cup of water into the ice chute. No water escaped which indicates an air tight seal. I also checked the housing and impaler arm which are both also good. Informed customer the unit is working as designed . Call complete.

Arrived onsite for refrigerator freezer section not freezing or coming to temperature. Recorded temperature at 41 degrees. Compressor and fans are running. Removed freezer compartment to access evaporator. Found no frost pattern on evaporator except for an ice ball on the top right corner near cap tube. Unit is having sealed system issue. Discussed with SW. will need to order evaporators and compressor (parts and labor covered by KitchenAid). Office to reschedule. Will need a sealed system technician scheduled for a minimum of 2 hrs.; ordrng 1 2HRMIN (2 HR MIN) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)

Arrived on site to diagnose dryer with issue with handle. Found clips on handle had broken off. Replaced handle. Retested and verified all is working as designed. Call complete.

"Arrived on site to follow up on dryer that is fairly consistently throwing F3E2 error for moisture sensor. On arrival I verified customer has good airflow via whirlpool airflow tester. I checked and found no saved errors present. Called tech line again, SR7731230482. Advised tech line we have replaced console, control, harness, thermistor. Tech line had me check and verify sensor bars are working, and they tested good as well. Tech line believes this to be a usage issue, with clothes being either too dry for the selected cycle, or not big enough and to use timed dry. I advised the customer of the proper usage per tech line and recommended to use timed dry on smaller or dryer loads.

Arrived on job for complaints of no water. Confirmed no water. Found the valve has water and 120vac but no water entering unit. Replaced valve and test. No leaks detected at time of service

"Arrived on site and inspected dryer and found connection to element is off, reset connector and dryer is now heating properly, job complete"

"Arrived on site and inspected Washer and Found Harness connection to motor has one loose wire. After resetting it washer is operating normally, job complete"

"Arrived on site to inspect unit for uneven cooking, upon inspection found the unit was heating normally and did not have any error codes, instructed customer on proper use. Complete"