We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival customer informed me top handle was scratched. Ordering top handle. Removed bottom door and tried hinges. Found new hinges not designed for lighter weight.. Unit will still need panel for upper door. Ordering office to reschedule. C-Note LS Training. ; ordrng 2 W11455086 (Panel)s and 1 W11110499 (Hinge door)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78717
Justin
Job Details: 03/22/2021
"Arrived on site for MW with light being out and door not closing properly. I found that after closing the door the MW would not start unless you pressed down on the right hand side to make better contact with the interlock. I called techline and spoke with Robert and received SR# 7730311658. Robert advised to replace the hinges and interlock assembly for the repair. I also found the MW bulb ohmd out and dead and needing to be replaced, the lamp holder was good. Ordering hinges, lamp, and hinge screws for the repair. Will come back with the harness. Office to reschedule.; ordrng 2 W10874474 (MW Door Hinge)s and 2 Partresearch (Hinge screw on inner MW door, small black screw (Paul knows which one))s and 1 W10886919 (MW Lamp)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF0
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit leaking water after she installed the filter, found unit had an external filter that was drastically reducing water pressure, I bypassed the external filter, installed the filter provided by the customer, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS04
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
"Arrived on site for OVEN WILL HEAT UP AND THEN IT STOPS HEATING-SHOWS THE PREHEAT TEMP, BUT ITS NOT EVEN CLOSE TO THAT. Ran three sets of temps and got 377. Calibrated oven from 30 degrees down to 15 degrees. Customer satisfied with calibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKB06
Near Manor, TX 78653
Matthew
Job Details: 03/22/2021
Arrived onsite for refrigerator leaking inside. Upon inspection found frozen and overfilled drain line. When unit would defrost the water would overfill into the refrigerator section through the air ventilation. Defrosted and cleared drain line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE MICROWAVE
Model PSB1201NSS01
Near Austin, TX 78756
Matthew
Job Details: 03/22/2021
Arrived onsite for microwave sparking. Upon arrival tested unit and unit is functioning properly. Heated water multiple times and warmed food. No issues. Could not duplicate issue. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/22/2021
Arrived on site for a dishwasher leaking under the unit. The customer stated that the unit would only leak on longer washes and roughly 2.5+ hours in. He indicated the leak came from the front. He also stated he ran a full and empty cycle to rule out user error. I put the unit into diagnostics mode and found no stored error codes . I then ran a test cycle and observed no leaks under the. I did not observe any obvious water marks u def unit either. I then took off the front door panel and observed if the leak was coming from the dispenser and observed no leak. I then ran a test cycle again and observed no leaks. I found the spray arms and delivery tube connected correctly as well. I found the customer just started using a new soap and advised him this could be causing over sudsing and leaking out of the front. I advised him to run the same cycle its his old soap and see if it continues to occur. I advised him if it does them to video tape the leak. No leaks observed at the time of service..
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near Austin, TX 78731
Kevin
Job Details: 03/22/2021
We serviced a
GE RANGE
Model JGP320EP1WH
Near Austin, TX 78758
Matthew
Job Details: 03/22/2021
Arrived onsite for cooktop not igniting. Upon inspection found unit not plugged in. Plugged unit in and tested. Found that three of the four burners are working. The bottom right is not. Found that valve switch is faulty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Leander, TX 78641
David S
Job Details: 03/22/2021
Arrived on site ice dispenser not working and the ice maker not working. I inspected the unit and work area. I found no voltage to the ice maker. I gained access to the chassis harness and found voltage at the connection. Indicating the wiring harness in the door has broken. I am ordering a new freezer door and authorization. The office will reschedule when we have an eta on the part.; ordrng 1 LW10365674 (Freezer door) and 1 Authorization (Authorization)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect fridge for not making ice, upon inspection found the bin cracked, replaced bin and tested Icemaker, icemaker was not provided water, customer will need to replaced filter to fix issue. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB02
Near Jarrell, TX 76537
Tyler
Job Details: 03/22/2021
"Arrived on site for refrigerator not cooling, upon arrival I found ffc over 60 degrees and FC at 38 degrees. Upon inspection of compressor area I found amp draw at .67 amps, dryer was cold, heat exchange from condenser coil was sparse. I found evap coil was not iced over properly, thermistor showed evidence of previous replacement and ohmed out ok, found sealed system within unit had failed,: W10836706 evap coil, W11092625 compressor, WPW1014375 ui dryer, W10913906 access coupler"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for loud grinding noise. Found gear case was leaking oil.
We serviced a
WHIRLPOOL ICE MACHINE
Model KFIV29PCMS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/22/2021
Arrived on site to test unit for not cooling. Found RC evap completely frosted over. Advised customer to thaw unit out prior to next visit to get proper diagnosis. Office to reschedule.; ordrng 2 SHIMS (SHIMS)s and 1 W10633627 (motor-evap) and 1 W11380560 (CONTROL) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support)
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/22/2021
"Arrived on site and found F9E1 saved error code, cleared error and observed washer complete a diagnostic cycle. Also ran and observed a rapid wash cycle. Advised using less detergent but otherwise washer passes tests. May be needed but replacing all these things still could possibly not correct experience, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48CSFXDA
Near Bee Cave, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of gasket having a tare in the side, found tare, but was not effecting the sealing of the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78748
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking and loud noise. Removed grill found door making loud noise due to cam closure,hinge moving with door operation water leaking due to inlet not connected to connector correctly. Found wheel base assembly missing clip and rivet,ordering hinge,cam door,correct screw,rivet and clip ; ordrng 1 W11095731 (Cam door) and 1 WP489483 (Screw) and 1 W11093938 (Hinge) and 1 WP2179826 (Rivet) and 1 W11476984 (Clip)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for micro wall oven combo with microwave cavity light not working. Upon inspection I found multiple stored error codes F6E4 F5E2 and a microwave relay error. I accessed and replaced the micro control with a new light bulb assembly. I also replaced the main control due to the F5E4 error. I powered the unit on and found it was not connected to WiFi. I attempted to help get the unit connected to WiFi but there was an issue with the customers app not taking their passwords. I left them with the WiFi connect teams direct number and asked the customer to reach out to them for the WiFi issue. The unit is otherwise working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Kayman
Job Details: 03/22/2021
Arrived onsite for washer showing F0E9 error code. Upon arrival the customer explained the unit has worked fine ever since the code came up. I ran a diagnostics cycle on the unit and found error codes for off balance load and UI button stuck. I confirmed no stuck buttons and I cleared the fault history. I ran a auto diagnostics cycle and found all functions passed with no abnormal shaking in high spin. I inspected the gearcase and drive system and found everything in good working condition. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXAN01
Near Killeen, TX 76542
Al
Job Details: 03/22/2021
"Arrived on site and inspected a 1992 Whirlpool side by side refrigerator with cooling issues.Customer advised the unit started working again after she called AHS.Temperatures were -4 in the freezer and 32 in the refrigerator compartment.The customer advised the ice maker isnt working, I confirmed it and found the customer has the 1992 filter on the back of the unit, which isnt allowing water to flow and also shes going to have a plumber update the plumbing to correct the issue.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/22/2021
Arrived onsite for a washing machine that?s making a grinding sound as it spins. Inspected unit and work area. Customer advised it?s not making a grinding sound but it?s making a loud knocking sound as it spins. Confirmed customers complaint by placing the unit in a high speed spin. Unit is having an issue with the Triax on the main control and motor with the spin speed sensing. Ordering main control in office will need to contact customer about reschedule date due to an out of stock and PST item; ordrng 1 W11417466 (CONTROL)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
David S
Job Details: 03/22/2021
Arrived on site for washer making a noise I inspected the unit and work area. I found no error codes in diagnostics. I ran the unit through a diagnostics cycle and a high spin speed cycle. I found the unit not making any noise. The customer showed me a video of the noise and it is coming from the main control. I am ordering the control. ; ordrng 1 W11170319 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB01
Near Austin, TX 78703
Luis
Job Details: 03/22/2021
"Arrived on site for water leaking. Found frozen fill tube,found inlet to fill tube disconnected from clamp,defrosted fill tube found clamp not securing water line to fill tube,attempted to use a tube clamp same issue ordering a new fill tube assembly. ; ordrng 1 WP2196157 (Fitting) and 1 WP2307650 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMC5200BAS
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
We serviced a
GE MICROWAVE
Model JVM1870SK04
Near Austin, TX 78738
Leonardo
Job Details: 03/22/2021
Arrived on site to replace turntable motor. Found motor to be to big for the unit. Not fitting correctly will need to research. Also found black marks under turntable coupler could spark when unit in use. ; saved tckt
We serviced a
KENMORE WASHER
Model 110.2513241
Near Georgetown, TX 78628
Wesley
Job Details: 03/22/2021
"Arrived onsite for not spinning out and found unit would need an overhaul of gearcase , cam, actuator and washplate due to seizure.; ordrng 1 W10752285 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (195) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Richard
Job Details: 03/22/2021
Arrived onsite for the oven not reheating correctly. Ran diagnostics and found no error codes. Ran a bake cycle and set the temperature to 350 and it will keep preheating way passed desired temperature and it keeps going temperature got up to 450 and it was still going. Tested temp sensor and According to my meter its in range. Will need to replaced the control and sensor. Ordering parts and office to schedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/20/2021
Arrived on site to replace burner heads and caps for right front and right rear burners. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78728
Leonardo
Job Details: 03/20/2021
Arrived on site to replace magnetron inverter and board. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model KFDC506JSS00
Near Austin, TX 78738
Brandon
Job Details: 03/20/2021
"Arrived on site for customer complaint of unit not heating properly, found unit tested good, instructed customer to allow 30 minutes of pre heat time for precise baking."
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS1
Near Lakeway, TX 78734
Brandon
Job Details: 03/20/2021
"Arrived on site for customer complaint of unit not heating and display reading Demo, I reset control by flipping the breaker, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Justin
Job Details: 03/20/2021
I arrived on site for a dishwasher not having any power. I found proper voltage at the wall and junction. I found wires wired correctly and no grounding issue at junction. I gained access to the control and found it was getting 120V indicating a bad control. I replaced the control and the unit was now turning on. I ran a test cycle in diagnostics and it ran through as designed with no errors. Unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/20/2021
Arrived on site to test unit for console not responding. Found console hard to start of turn off. Replaced console test unit and unit sat good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Cedar Park, TX 78613
Justin
Job Details: 03/20/2021
"Arrived on site for refrigerator making loud noise and having frost build up. Upon rival customer stated that the unit had gotten frost build up and made the noise recently, but they thawed out the unit and the noise stopped. They also stated that it started a few weeks ago, and recently the lights started having issues. Indicating this may have started during winter storm and rolling power outages. The unit is now beginning to frost back up again. I checked temps in the FC and found them at 42?F when set at 37?F. The FC was at -1?F when set at 0?F. I found the evap fans working as designed and the thermistors on diagnostics reading fine. I found the damper not opening or closing properly. I gained access to the HV control and tested voltage at control P2 2-5 for the damper when activating it in service diagnostics and found only 66VAC when it was supposed to open and when it was supposed to close it went to 0VAC. I also tested the voltage at the control P5 1-2 for the RC thermistor and found it at 1VDC. This is indicating a faulty HV control. .; ordrng 1 W10695459 (FC Module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Austin, TX 78724
Matthew
Job Details: 03/20/2021
Arrived onsite for broken dispenser. Upon arrival found customer had tried disassembling door. Customer had dispenser ordered but was unable to remove the top two screws at the latch assembly. Screws are stripped into the latch assembly and would need to be forced out causing damage to the assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, TX 78665
Kayman
Job Details: 03/20/2021
"Arrived onsite for refrigerator loaning cool and not making ice. Upon inspection I found that all functions and thermistors passed in diagnostics. I found the compressor pulling 1.8 amps while running. I accessed the FC evaporator and found no frost pattern. I let the unit run for atleast 20 mins but no frost for,Ed one other evaporator. I found the drain pan warped. I found the RC evaporator was after market indicating it had been replaced before. As per CS the unit would need a sealed system repair and possibly need diagnosis for defrost issue.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Tommy
Job Details: 03/20/2021
Arrived onsite for unit not turning on. Upon arrival found voltage to unit was good. And unit control was communicating correctly. UI console had failed. Replaced UI due to being replaced last year. UI is covered. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXW02
Near Austin, TX 78759
David Z
Job Details: 03/20/2021
"Arrived on site to diagnose refrigerator not producing any ice. Performed diagnostic on unit. Checked icemaker and found ice jammed the stripper arm. Cleared ice. Tried to cycle unit. Unit finished that cycle. Tested fill valve and valve was very noisy and not producing any water. Attempted to recycle the icemaker and it died mid cycle and would not advance. Found no voltage at icemaker or optical eye. Harness damaged in door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
Leonardo
Job Details: 03/20/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
Leonardo
Job Details: 03/20/2021
Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78731
Leonardo
Job Details: 03/20/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS00
Near Round Rock, TX 78664
Matthew
Job Details: 03/20/2021
"Arrived onsite for cooktop not working. Found that cooktop burners are working, the issue is the indicator light is not functioning. Inspected unit and found burned indicator light on main harness. would need to replace main harness.
We serviced a
UNKNOWN UNKNOWN
Model VAN NISSAN
Near Austin, TX 78750
Matthew
Job Details: 03/20/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Matthew
Job Details: 03/20/2021
Arrived onsite for F2EE error code. Communication error between UI and control. Replaced control and tested unit. Unit remained unresponsive. Will need to order and replace panel. Office to reschedule ; ordrng 1 W11028004 (wire) and 1 W11367678 (CONSOLE ) and 1 W11368911 (HOUSING UI)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76543
Tyler
Job Details: 03/20/2021
Arrived on site for washer needing previously diagnosed drain pump. Upon arrival I was able to clear remaining water and install new pump. I then reassemble and tested the new pump and insured unit was fully functioning as designed. Ran factory reset and insured unit ran through all cycles. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Austin, TX 78759
David Z
Job Details: 03/20/2021
Arrived on site to install previously diagnosed parts to resolve no heat in dryer. Replaced control and retested. Unit is now properly heating and working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Cedar Park, TX 78613
Justin
Job Details: 03/20/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then ran a test cycle in diagnostics mode. The unit ran as designed. No leaks observed at end of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Temple, TX 76502
Tyler
Job Details: 03/20/2021
Arrived on site for microwave needing previously diagnosed high-voltage transformer. Upon arrival I was able to uninstall the microwave and then install the needed high-voltage transformer I then reassembled and reinstall the microwave and ran multiple back-to-back tests for three minutes each in order to verify the microwave was still heating without shutting down too early. At this time customers happy to they can now use the microwave for longer periods of time call complete
We serviced a
GE MICROWAVE
Model JVM1540SP1SS
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/20/2021
"Arrived on site for microwave needing previously diagnosed high voltage trans, and fuse. Upon installing needed parts I was able to reinstall and test unit and verified microwave is fully heating as designed without tripping anything"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Temple, TX 76501
Tyler
Job Details: 03/20/2021
"Arrived on site for washer not functioning and showing multiple error codes. Upon arrival I ran diagnostics but couldnt get past c00 test due to drain issue. I was able to pinpoint the problem at the drain pump which then caused a domino affect with over suds, and pressure related errors. After replacing drain pump I reassemble and tested unit and was able to confirm unit fully ran both a diagnostics and quick wash cycle without any further issues. No leaks before during or after repair. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/20/2021
Arrived onsite for unit not turning on. Upon arrival found unit wiring was bad. Rewired and found control was bad as well replaced control and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Kayman
Job Details: 03/20/2021
Arrived onsite for wall oven with no sound and not alerting when food is done. Upon inspection I found the unit not connected to WiFi. I was able get the unit connected to WiFi. I did a factory reset and I tested preheat to make sure the sounds were working. All sounds were working and the unit preheated as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78729
David Z
Job Details: 03/20/2021
"Arrived on site to diagnose broken range door. On arrival found handle had come off and the door was loosely held together. Did not find any broken panels. Was able to rebuild the door and secure a tight fit. Door is now working as designed.
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near Round Rock, TX 78665
Kayman
Job Details: 03/20/2021
"Arrived onsite to install previously diagnosed parts. I installed the magnetron, main harness and mag Tstat. I tested the unit and it is working as designed at this time. Job complete."
We serviced a
GE MICROWAVE
Model JVM1650SB004
Near Austin, TX 78734
Brandon
Job Details: 03/20/2021
"Arrived on site to replace main control board, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/20/2021
Arrived onsite for previously diagnosed parts. Replaced control. Removed lid basket and replaced unit gear case and drain pump. Put unit back together and proceeded to test. Unit is now operating as designed. Job Completed. No signs of leaks during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
David Z
Job Details: 03/20/2021
"Arrived on site to diagnose refrigerator with freezer light out, as well as sever RC lights. Found freezer module failed. Replaced freezer module and retested. Unit is now working as designed. Call complete."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Cedar Park, TX 78613
Justin
Job Details: 03/20/2021
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Manor, TX 78653
Matthew
Job Details: 03/20/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, outer tub, inner basket, hub, cam, actuator, filter , agitator, suspension rods and capacitor. Reassembled unit and tested. Calibrated unit then ran test cycle. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Austin, TX 78717
David Z
Job Details: 03/20/2021
"Arrived on site to diagnose microwave that was sparking and didnt have a door that fully seated. On arrival customer operated the unit as normal and showed me the noises they heard. Unit isnt sparking, it is just the light triggering briefly when unit is run and the interlocks arent engaged. Customer had shown me glass pieces they had removed from the inner door that were rattling. Ordering a new inner door to remedy both issues, with glass and operation. Advised customer that the door has to be closed firmly on these units for best operation. Office to schedule when inner door comes in. ; ordrng 1 W10687342 (Inner door)"
We serviced a
GE RANGE
Model JGB810SET1SS
Near Austin, TX 78753
Leonardo
Job Details: 03/20/2021
Arrived on site to replace burner heads and caps. Replaced parts test unit and unit had very low gas pressure. Customer said they had just changed the valve at wall advised customer to get Plummer again to check if valve is backwards. Will need to reschedule to replace regulator of gas is good. ; O-emld tckt
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78750
David Z
Job Details: 03/20/2021
"Arrived on site to examine recently delivered unit missing parts. On arrival I found the unit didnt come with toe kick or mounts, and also has a broken ice box cover. Ordering mounts and hardware, and new ice box cover. Office to schedule when parts arrive; ordrng 1 W11234555 (Icemaker cover) and 1 W11028834 (Grille Mount LH) and 1 W11028835 (Grille Mount RH) and 1 W10848725 (Adjustable toe kick LH) and 1 W10848724 (Adjustable Toe Kick RH) and 1 W11307197 (Front Grille) and 2 W10882791 (Grille screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Justin
Job Details: 03/20/2021
Arrived on site to install previously diagnosed parts. will need to order another to come back and install. Office to reschedule.; ordrng 1 W11224256 (HV Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78724
Matthew
Job Details: 03/20/2021
"Arrived onsite for dishwasher leaking. Upon inspection found bottom arm not connected causing overflow over door. Secured spray arm and tested unit. Unit is functioning properly, no leaks present at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model gfd28gblets
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/20/2021
Arrived on site for refrigerator cleaning previously diagnosed sealed system upon arrival I was able to recover the current Freon uninstall the compressor reinstall a new compressor UV dryer and access valve high then vacuumed out the system for 20 minutes and make sure that the pressure did not have any leak and stayed with the vacuum for another 15 minutes. I then charge the unit with 5 ounces of Freon as recommended by model tag at this point I inform the customer will take 24 hours to fully cool the temperature is down where they need to be call complete. Psi levels high/low upon completion were 125/0
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Justin
Job Details: 03/20/2021
"Arrived on site for dishwasher getting into the middle of the cycle and the stopping. Upon arrival customer stated that it would fill and then stop. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running, F7E1 for no heat, F3E3 for failed calibration, and F5E1 for door switch stuck. I ran a diagnostics mode and found the unit would fill properly and the motor would hum but it sounded as if it was struggling and would skip around then stop. This dispenser opened. I measure amp draw for heater and found it working and at the end the unit drained as designed. I checked voltage at the motor during another test cycle and found the voltage to low and chattering. I then checked voltage at the wall and control and both have proper voltage. This indicates a bad control. I replaced the control and put unit into diagnostics mode and through as designed with no errors. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Cedar Park, TX 78613
Justin
Job Details: 03/20/2021
Arrived on site to install previously diagnosed parts. I installed the new heating element and the. Tested unit in diagnostics mode and found stored error codes F7E1 for no heat. I then ran a test cycle and measure amp draw at heater. The heater drew proper amps and is now working as designed. No leaks observed by end of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LP5
Near Georgetown, TX 78628
Tommy
Job Details: 03/20/2021
Arrived onsite for unit still not making ice. Upon arrival found unit was not receiving water to ice maker. Pulled unit. Found rear of unit linear bubbling and frosted over lines. S
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Round Rock, TX 78681
Kayman
Job Details: 03/20/2021
Arrived onsite to install previously diagnosed parts. I installed both hoses and found a bad kink in the old one.No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/20/2021
Arrived on site to test unit for oven not getting to temp. Test the average temp of the unit and found unit off 8?. Calibrated oven to +10? job complete.
We serviced a
LG DRYER
Model DLEX5101V
Near Georgetown, TX 78628
Kayman
Job Details: 03/20/2021
Arrived onsite for dryer with check filter message and no drying. Upon inspection I found the moisture sensor was unplugged. I plugged in the sensor and tested the unit. He unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Georgetown, TX 78633
Tommy
Job Details: 03/20/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking around d unit sump. Found unit sump and right side of tub was damaged allowing water to travel through.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Lakeway, TX 78734
Brandon
Job Details: 03/20/2021
"Arrived on site for customer complaint of water dispenser activating when ice paddle was pressed, I found failed UI control, I replaced UI, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Austin, TX 78726
David Z
Job Details: 03/20/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH2067DW3
Near Round Rock, TX 78681
Kayman
Job Details: 03/20/2021
Arrived onsite for freezer making loud noise and needing to be leveled. Upon inspection I found the door ajar alarm was constantly buzzing when the unit was powered on. I inspected the compressor and the buzzer connections all checked good. The evaporator fan was running and sounded normal. I helped level the unit with some customer provided leveling wedges. I turned off the alarm buzzer and advised the customer that it will not notify if the door is left open.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78681
Kayman
Job Details: 03/20/2021
Arrived onsite to install previously diagnosed parts. I installed the ignitor and bottom and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78628
Tommy
Job Details: 03/20/2021
Arrived onsite for unit fridge not dispensing water and rc side warming up. Upon arrival found unit damper was operating as designed during tests but Control board was not communicating correctly keeping it closed and during tests valve would work but outside of tests valve only intermittently received power. Office to reschedule.; ordrng 1 W10890094 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Justin
Job Details: 03/20/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated it worked some time after last service but started back up eventually. I installed the control and panel and tested the unit. The unit is no longer having the issue. Unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Kingsbury, TX 78638
Richard
Job Details: 03/19/2021
"Arrived onsite for the freezer not cooling. Replaced compressor, drier. Vacuumed down the system. Added Freon and pressures are good and holding. Freezer is cooling. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Waco, TX 76712
Jonathan M
Job Details: 03/19/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace infinite switch and checked wiring diagram. Found issue was not with the infinite switches but with the element. Tested voltage from the pink wire to ground eight on each element and found 125 V present. Could not find which element was the problem so called SW. She had me disconnect all pink wires off of the elements and attach them one at a time to see which tripped the hot indicator light. Found the left front element causing the hot indicator light to turn on without being hot. Ordering left front element and office will need to contact customer about return date due to shipping.; ordrng 1 WPW10187839 (elmnt-surf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Buda, TX 78610
Leonardo
Job Details: 03/19/2021
Arrived on site to test unit for upper rack falling and door panel coming off. Test unit and found stopper broken replaced stopper with part whirlpool had shipped to customer. Replaced screws for panel test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78702
Jacob
Job Details: 03/19/2021
Arrived onsite for unit shutting off the breaker during mid cycle during oven heating periodically. Looked at unit for any exposed wires while testing the unit. Could not duplicate the issue. Customer said that the outlet is tied off with lights and other receptacles in the kitchen. Called tech line to report findings. Said that unit needs to be in a dedicated circuit and not shared. Got sr#7730296283. No other issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Jonathan M
Job Details: 03/19/2021
"Arrived on site to install previously diagnosed parts. Inspected area. Replaced refrigerator compartment evaporator fan and reassembled unit. Unit begin to run as designed. However, the customer had complained that before the last trip out, he had mentioned to the technician about a light being out in his refrigerator section. All other lights were dim but the left front refrigerator compartment module was completely out. Ordering the module and office will need to contact customer about return date due to an out of stock item.; ordrng 1 W11462342 (MODULE)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS1
Near Austin, TX 78704
Luis
Job Details: 03/19/2021
"Arrived on site for unit over heating. Ran diagnostics pumps and water passed,compressor powered on,condenser fan powered on. Found dirty condenser coils cleaned condenser coils unit passed all diagnostic test"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78626
Wesley
Job Details: 03/19/2021
Arrived onsite and found unit to have no function. Tested power supply and found no power at the power block and no power at the dedicated outlet. Breaker was not tripped. Instructed customer that electrician would be needed to repair supply problem to restore dishwasher function. Unit is otherwise installed properly and should work as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2021
"Arrived on site to inspect dryer for not heating, upon inspection found the dryer heating but with no airflow, could not find blockage in vent tube, customer must have duct cleaner out. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Leander, TX 78641
David S
Job Details: 03/19/2021
Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the magnetron and tested it. It was showing to be shorted to ground. I replaced the mag cap and diode. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
KENMORE REFRIGERATOR
Model 2537041341B
Near Georgetown, TX 78633
Cliff
Job Details: 03/19/2021
Arrived on site to diagnose a refrigerator that is leaking from icemaker. Replaced icemaker and filter at homeowners request. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78757
Luis
Job Details: 03/19/2021
"Arrived on site for not dispensing water. Diagnosed a frozen water tank,removed cover assembly,y found gap between fan scroll and air tower causing cold air to freezer water tank,repaired gap between Stan scroll and air tower. Tested dispenser water dispensing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Austin, TX 78738
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of ice maker failure, found arm bar was not inserted into ice maker, I inserted bail arm into ice maker, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 03/19/2021
Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Placed Sienna in Service diagnostics and found an F0 E5 (off balance load) and F8 E1 (no fill/siphoning condition) error codes. Ran the unit through an auto test and the unit ran as designed. Placed the unit in a high-speed spin and found the unit slightly unlevel. Raise the feet on the unit and had the customer placed a load inside the washer to run and saturate to do a drain and spin cycle. The unit did the drain and spin cycle fully without going off balance and completely wrong out all the clothes. I advise the customer that the issue was probably with the load that they ran. Went over user care guide in the unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Belton, TX 76513
Jonathan M
Job Details: 03/19/2021
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that not only are they having icemaker issue but that their water dispenser will dispense an ounce of water and stop dispensing. They advised that if they open the door or press any buttons on the on the door it?ll start working again but every single time they go to dispense water does the same thing. Tested icemaker in diagnostics and the icemaker would not turn. I called tech line and spoke to Adrian SR number 7730295765. He advised for me to check voltage going to the icemaker and we found proper voltage. He advised that he would be out in issue with the bad icemaker. Replace icemaker and found the icemaker over rotating past the home position. Adrian advised that the issue would have to be with the icemaker not making contact with the switch to tell the control that it was back at home position and that the ice maker was faulty. He advised to order another icemaker and advised for the water dispensing issue that there was a service pointer on this issue. He advised for me to turn down the water pressure at the wall to fix that issue. .; ordrng 1 W10908391 (icemaker)"
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS2
Near Austin, TX 78749
Leonardo
Job Details: 03/19/2021
Arrived on site to test unit for fan to slow. Test unit and found f8e0 erro and shorted keypad error. Will order new fan and console. Will replace fan office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 W10913685 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78734
Brandon
Job Details: 03/19/2021
"Arrived on site for customer complaint of of unit not producing ice, when I arrived the ice maker was working. I ran diagnostic tests on ice maker, ice bin switch, water valve and ice mold thermistor, unit tested good, also inspected door wire harness, tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dale, TX 78616
Richard
Job Details: 03/19/2021
Arrived onsite for the washer not spinning the clothes dry. During testing found that the spin basket was not leveled. It to far to right side causing an unbalanced issue. Leveled the spin basket to center and washer tested good. Advised customer on use and care. Complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Hutto, TX 78634
Cliff
Job Details: 03/19/2021
Arrived on site to diagnose a range that is not baking properly. Found silicone liner in bottom of unit blocking vents in oven liner. Removed liner and tested unit. All is working properly at this time.
We serviced a
GE DISHWASHER
Model SD
Near Leander, TX 78641
Tommy
Job Details: 03/19/2021
Arrived onsite for dishwasher door getting caught. Upon arrival found unit kickplate was not tightened on left side and screw was missing causing kickplate to get caught in door. Used screw tech had on hand. To tighten kickplate and tested unit. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Leander, TX 78641
Tommy
Job Details: 03/19/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit refrigerator evap and FC evap not clogged. Pulled unit and found unit drain hoses pointed to drain onto floor and not drain pan. Adjusted. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/19/2021
Arrived onsite for unit tripping breaker still. Upon arrival found when unit ice maker is off unit does not trip. . Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Copperas Cove, TX 76522
Al
Job Details: 03/19/2021
Arrived on site and inspected washer shaking horribly during spin cycle.Confirmed the complaint and found the unit was not balanced.I adjusted the leveling feet and unit now functioning properly to customers satisfaction.Job complete