Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven getting the cabinets too hot. Upon further inspection, the customer advised that the drawer handle at the bottom of the unit was getting hot while the unit is in use. Turned the unit on and found the airflow and temp to be normal. I advised the customer that due to the unit vent being just above the drawer/handle, it will get hot during use. Advised the customer to set up the WiFi on the unit to receive and software updates. Provided the number to the Connect team- 866-333-4591 and advised the customer to contact them and let them walk through the WiFi connections. Job completed."
Near Meadowlakes, TX 78654
James
Job Details: 01/15/2020
OVEN AMANA ACR4503SFW1 Arrived on site and tested operation. Found unit averaging 355 when set to 350. Unit tests good. Job complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace left rear burner and right front burner. Found wrong part ordered for left rear burner. Will order new valve W11256503 x2 and W10597156. Office to reschedule ; ordrng 1 W10597156 (RR VALVE ) and 2 W11256503 (LR/CENTER VALVE)s
Near Holland, TX 76534
Dylan T.
Job Details: 01/15/2020
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t wash or do anything down stock the unit replace the main control board and the UI washer still wouldn’t work properly call tech-support they told me to replace the soap dispenser motor200114-002768 case number ; ordrng 1 WH43X10059 (diverter)
Near Austin, TX 78729
Paul
Job Details: 01/15/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for the range that has a gas smell. I tested all connections and valves for leaks with a leak detector. There are no gas leaks present at this time. I explained to the customer how the regulator vent works and explained they could get small amounts to come from the vent at times. Call complete.
Near Austin, TX 78752
Luis
Job Details: 01/15/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for cooling issue. Found evaporator incased in ice,ran diagnostics heater powered on,replaced defrost thermistor,ran defrost cycle. ; used 1 WPW10383615 (THERMISTOR) from stock"
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
RANGE WHIRLPOOL WEE510S0FS2 "arrived on site to inspect cooktop. Upon further inspection, I found the cooktop badly damaged at the front left burner. Customer advised that they boiling water in a pot the same size as the burner when they heard a pop and saw the glass was broken. The break begins in the center of the burner area and spreads throughout the cooktop. I removed and replaced the cooktop and tested the burners and the unit operated as designed. Job completed."
Near Smithville, TX 78957
Cliff
Job Details: 01/15/2020
RANGE GE ZGP366LR5SS Arrived on site to replace encoder assembly for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN KITCHENAID KEBS107SSS04 "arrived on site to install previously diagnosed and orders part. Per the previous techs findings, I removed and replaced the Bake element, which was badly warped, and tested the unit. Unit operated as designed. completed."
Near Austin, TX 78746
Luis
Job Details: 01/15/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for cooling issue. Found evaporator incased in ice. Ran diagnostics unit will run through a forced defrost,let unit continue defrost,replaced main control and defrost thermistor,ran new control through a defrost.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for unit with f1e1. Found per tech sheet to replace main control. Removed and replaced the control and tested goodControl
Near Cedar Park, TX 78613
Cliff
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position. Tested unit and found rack stops have come off of rails. Reinstalled stops and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace latch for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
RANGE WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect range display time changing and chips on interior walls. Upon further inspection, customer advised that the time is changing up to 2 hours behind and there are paint chips on the walls of the oven. I placed the unit in diagnostics showing no error codes. I found a paint chip on the left wall under the 4th rack space that is approximately the size of a quarter. Also found a smaller chip on the left wall. There is a chip on the right side wall at the 2nd rack space approximately the size of a dime or penny and another small chip further down on the right side wall. I contacted Techline and spoke to Mike and advised of my findings. Mike advised that the file would be sent in for review and someone from Whirlpool would contact the customer within 5 business days to discuss proceedings. Mike provided File #7726871104. I advised the customer of my discussion with Techline. No repairs to be made. Job comp"
Near Sun City, TX 78628
Jonathan
Job Details: 01/13/2020
UNKNOWN UNKNOWN NISSAN
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
David
Job Details: 01/13/2020
DRYER WHIRLPOOL MGD6630HC Arrived on site for dryer making intermittent rattling sound. Performed diagnostics and heard faint rattling in cabinet. Removed front panel and insulated all contact points on the blower housing and motor. Insulated rear exhaust pipe with sound pads from truck stock. Retested unit and no rattling is present. All is working as designed. Call complete.
Near Austin, TX 78733
Wesley
Job Details: 01/13/2020
DRYER MAYTAG MED5630HW0 Arrived on site for general drying concerns. Advised customer on use and care and yearly duct maintenance. All checks good during testing.
Near Marble Falls, TX 78654
James
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and found outer wrapper damaged. Installed new. Unit in show room and not installed. Job complete
Near Florence, TX 76527
Arthur B.
Job Details: 01/13/2020
WASHER GE GUD27ESS0MWW Arrived onsite to contact GE Techline. Spoke with Greg #200110-001061 and he walked me through the wiring. Found open overload switch at the motor when checking red wire at start switch and brown wire at door switch. Ordering motor.; ordrng 5 WE2M302 (screw)s and 1 WE49X27320 (kit motor drive and)
Near Manor, TX 78653
Scott
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF320PADB1 ; ordrng 1 WP8580309 (strike)
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect water leaking from filter.Confirmed the complaint and realized the customer didn’t use the water from the refrigerator, but uses the ice function.Customer requested the bypass be inserted.After installing the bypass, the unit didn’t leak.All water lines were dry at the time of service.Job complete"
Near Taylor, TX 76574
Andy
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator still freezing food in RC. Preformed temperature test and found failed controls and Thermistor as well needing sealer around ice box. Ordering needed parts no water leaks present at time of service.; ordrng 3 212643 (sealer-gum)s and 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)
Near Canyon Lake, TX 78132
Leonardo
Job Details: 01/13/2020
OVEN KITCHENAID KODE300ESS04 Arrived on site to test unit for oven being dirty between glass. Test unit and advised customer that will not be covered under warranty. Checked upper oven for temp not being correct. Test unit and unit test good job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for customer complaint of front load washer panel not responding. Attempted to unlock panel. Still no response. Was able to enter diagnostics and perform button UI test. All check ok. Unit now came on as designed. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Al
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect left rail stop had fallen off.Reinstalled it and verified it works properly before I left the residence.Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
DISHWASHER JENN-AIR JDB8700AWP3 Arrived onsite for the dishwasher continually washing and never stopping. Ran diagnostics and found that the control board was faulty. Every error code on the tech sheet was being displayed. We installed new control and user interface. Everything working properly. Complete
Near The Hills, TX 78738
Robert
Job Details: 01/13/2020
WASHER LG WM2487HWM Arrived on job for the first not completing cycle. Found drain motor not working correctly.. Replaced drain pump and retested. No leaks detected. Complete
Near Kyle, TX 78640
Luis
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for cooling issue. Found ice in return vent,freezer section with excessive frost. Found large gaps between liner and cabinet,found corner of gaskets not sealing. Added adhesive to gaps between liner and cabinet, remolded door seal,checked air flow to fresh food,checked door seal good."
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
DRYER MAYTAG MEDX655DW1 "arrived on site to inspect dryer timer not advancing. Upon further inspection, customer advised that the unit timer does not advance while drying and the clothes are getting very hot. I turned the unit on and watched the timer and it did not advance and was making a loud ticking noise. I opened the door and held the door switch closed then turned the unit and and could see that the element was illuminating at the back left vent. While the unit was running, it was making a loud thumping noise. I disassembled the unit to find the rollers, pulley and belt all needed to be replaced. I removed and replaced the timer, both rollers, pulley and belt (dryer repair kit) and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not dispensing soap. Performed diagnostics mode and found unit not filling with water. Inspected water valve to unit and found off. Turned water on to unit and continued with test mode. Monitored test operation and tested amp draw to heater, found 6.5 amps to heater. All operations tested good, no water leaks detected durning service."
Near Lockhart, TX 78644
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for large burner not getting all the way red. Test unit and unit test good advised customer that these new burners do not get completely red due to new burners job complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not draining. Ran diagnostics and found that pump was not working. Replaced drain pump and tested washer. Everything working properly and water is draining. No leaks detected. Complete
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted keypad error. Cleaned console and reset the unit and all buttons are working and no more error code job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making ice. Upon arrival the ice machine was was off. Turned ice machine back on ran diagnostics and found no error codes and all functions tested good. Upon further inspection I found that the door was not opening or closing properly. Adjusted the hinge and the door is now closing properly. Advised customer to monitor ice machine and if problem returns to call us back. Ice machine is currently producing ice.
Near Austin, TX 78726
Cliff
Job Details: 01/13/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is giving fan speed errors. Tested unit and found parts are mechanically operating but controls not communicating properly with blowers. Wiring harnesses, controls, and blowers will need to be replaced to complete repair. Office will need to set return date due to part availability.; ordrng 1 W10562910 (harns-wire) and 1 W11225364 (HARNESS) and 1 W11225365 (HARNESS) and 1 W11233570 (HARNESS) and 1 W11261169 (CONTROL)"
Near Austin, TX 78745
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for left rear burner turning off when on low. Adjusted flame test unit and unit test good job complete.
Near Austin, TX 78753
Scott
Job Details: 01/13/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for long dry times , and unit making noise while running . Found unit is heating but poor air flow . Stuff had fallen down behind dryer onto vent hose causing hose to pinch . Also found a bunch of screws pencil and other junk in blower housing as well as screw bits and change in drum felt . Removed all trash . Unit is now heating and down to normal noise while operating . No lint build up at time of service . Job complete ."
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found no operation from unit. Found power not getting past junction box. Inspected connections and found hot line has come loose from wire nut. Cut soldered ends from lines and ensured proper connection. Unit tests good. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/13/2020
DISHWASHER KITCHENAID KUDS30FXSS2 Arrived on site to diagnose a dishwasher where rack is in the wrong position. After previous repair homeowner was not informed on how to use new upper rack adjusters. Informed homeowner of operation and no other failures were found at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site for venthood not working. Customer stated that unit was not removing smoke or odors. Performed paper test all all speeds and found paper not falling. Informed customer off CFM ratings. All tested good.
Near Georgetown, TX 78633
Cliff
Job Details: 01/13/2020
DRYER MAYTAG MEDB850YW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found idler pulley not rotating. Replaced idler pulley and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to install previously ordered parts.Removed and replaced the control and UI.Reassembled and unit tested as designed Job complete
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site and tested operation. Found no response from unit. Found interlock has shorted. Unit will need new fuse and interlock kit to repair; ordrng 1 WPW10531156 (filter)
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher no functions. Upon further inspection, i found the user interface with no response due to the child lock being turned on. I turned the child lock off and placed the unit in diagnostics and tested. Unit operated as designed. I found that the dispenser door gasket was coming off. No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Austin, TX 78753
Leonardo
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for unit turning turning off and when you hit 30 seconds it gives you 1 minute. Turned unit off at breaker test all connection all checked good turned unit on and test unit and unit working correctly at this time. Job complete
Near Cedar Park, TX 78613
David
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Replaced main control and UI / console. Retested unit and found no further communication issues present. Advised customer to set up WiFi when able to allow system updates. All is now working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 CArrived onsite for the refrigerator ice maker only producing crushed ice. Upon inspection found that the solenoid controlling the crushed ice function was loose. Tightened solenoid and tested ice maker. Everything is now working properly switching between ice modes. Complete
Near Marble Falls, TX 78657
James
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site and tested operation. Found failure for wash motor and diverter. Ran diagnostics and found wash motor not running. Unit will need new sump assembly to repair. Installed new wash motor assembly and tested operation. Unit tests good. Job complete
Near Marble Falls, TX 78657
James
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. Found unit operating properly but no rinse aid in unit. Also found upper right rail has come loose but customer stated they will replace. Recommended using rinse aid for optimal drying performance. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2020
WASHER KENMORE 402/49032010 "Arrived on site for washer not draining. Performed diagnostics and tested drain pump. Found slow drain to no drain. Removed water from unit and checked filter, found filter majorly clogged (see SD-QUICKPIC). Cleaned filter and instruct customer how to remove water and filter. Tested operation, all tested good. No water leaks present at time of service.
Near Pflugerville, TX 78660
James
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived on site and found freezer light hanging. Customer stated previous company pulled the light and stated they were ordering light but never returned. Installed new light but will need now housing to complete repair; ordrng 1 W10445802 (housing)
Near Salado, TX 76571
Dylan T.
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site customer complaint was dripping water and not making ice do to Icemaker door shoot not closing all the way did not have the correct part need to order the correct one; ordrng 1 W11189145 (door-ice)
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF760SADT1 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, the customer advised that the unit isn’t dissolving the detergent. When I opened the door, I found 2 detergent pods in the bottom of the tub and a fork under the float holding it up. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. The unit operated as designed. I advised the customer that the fork was holding the float in the up position which is telling the control that the unit is full of water and it’s not filling because of the fork holding the float up.No water leaks observed during service, job completed."
Near Uhland, TX 78640
Leonardo
Job Details: 01/13/2020
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to replace receptacles and burners. Replaced all parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived to inspect refrigerator not cooling. Confirmed the complaint and noticed the evaporator was frozen causing the evaporator fan to reset the UI.Customer advised he’d would defrost the unit to see if this will solve the issues.
Near Austin, TX 78735
Kevin
Job Details: 01/13/2020
WASHER MAYTAG MVWX655DW "Arrived on site and found drain pump is getting power but not removing water, remove the pump and found a small Neil keeping impeller from spinning.
Near Marble Falls, TX 78654
James
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and tested operation. Found deli section temp at 31 and upper section at 47. Called tech line and spoke to Brian #7726041369. Found air leak in ice maker door gasket. Also recommended replacing front ui control due to software updates. Turned freezer up to recommended and adjust door gasket to attempt better seal until new door arrives. ; ordrng 1 W10887795 (door-ice) and 1 W11330487 (panel-ui)
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived to inspect Whirlpool dryer not powering on.Checked voltage at the unit and got 240/120/120.Disassembled and checked the fuse, cutoff and element.Removed and replaced the control.Called Whirlpool Tech line and spoke with JK SR#7726869642No volts DC at UI.Ordering UI W11370450.Needs more work.; ordrng 1 W11370450 (CONSOLE WHITE (UI))"
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer making a noise during spin cycle. Upon inspection found that that the shipping brackets were still installed. Everything else working correctly on washer. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found that none of the lights were on in the FC & RC sections and the crisper drawer control was not on. I removed the crisper drawer control and found it dry. I checked the wiring harness and it was good. I checked the LED control at the back of the unit. I cycled the power to the unit by unplugging it and plugging it back in and checked the lighting and all lights were on. I checked the door switches in diagnostics and all checked good. Customer advised that they have not had any power outages recently and no prior service done to the unit. I advised the customer that should this happen again and once they cycle the power and the lights don’t come on, the LED control will possibly need to be replaced. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for range door not shutting. Inspected unit and work area. Found active spring at angle. Removed door and disassembled. Found broken spring hinge. Removed hinge and installed new. Installed door and tested door operation. Tested all other operations. All tested good.
Near Austin, TX 78731
Paul
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for the washer that had worked on a previous cycle and when trying to use it again on a different day the control panel is not responding like it’s dead and the power to the unit is good. I found 121VAC to the control and the light was not on the control and there is no response from the start button.I replaced the control, calibrated the unit, and ran auto diagnostics. The unit completed the cycle and worked as designed. Call complete."
Near Little River-Academy, TX 76554
Dylan T.
Job Details: 01/13/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site customer complaint was freezer wasn’t cooling very well took the old compressor out installed a new compressor vacuum the unit down charged it back up condenser had a heat load off of it when Tech left everything works as designed
Near Leander, TX 78641
Paul
Job Details: 01/13/2020
REFRIGERATOR GE GFE28GMKDES Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed the moisture kit. I tested the unit and it was quiet and was working as designed. Call complete.
Near Jarrell, TX 76537
Dylan T.
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site customer complaint was dishwasher wasn’t draining found the garbage disposal was not installed properly ran the dishwasher through test mode everything else work great all lines are dry
Near Austin, TX 78732
Paul
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS02 Arrived onsite to replace the previous diagnosed parts. Upon further inspection of the unit I saw where the waveguide had a discoloration about the size of a quarter on the top outside section. I removed the new magnetron that the previous tech had installed and could feel a rough spot on the inside of the waveguide about the size of a pencil eraser. I called techline and spoke with Kevin SR# 7726871760. Kevin stated the unit is non-repairable and asked me to tell the customer that they will get a call from the factory early next week. I explained this to the customer. Call complete.
Near Austin, TX 78728
James
Job Details: 01/13/2020
WASHER AMANA NTW4516FW2 "Arrived on site and tested operation. Found proper voltage but control dead. Installed new control and tested. Found motor failing which caused control failure. Also found rust in basket. Unit will need new capacitor, motor and basket to repair. Will return with control as well; ordrng 1 W10554251 (spin basket) and 1 W10890624 (motor-drve) and 1 W11162561 (CAPACITOR ) and 1 W11170317 (cntrl-elec)"
Near Austin, TX 78734
Robert
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on job for complaints of unleveled door, per last visit replaced hinge
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/13/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for door not closing correctly. Test unit and found door had come off hinge on left side. Secured door to hinge test unit and unit test good. Door closing correctly job complete.
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace motor, blower wheel, and blower housing. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78704
Leonardo
Job Details: 01/13/2020
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site to test unit for door not opening all the way. Test unit and found door hitting kick plate. Secured kickplate correctly test unit and unit test good door opening all the way down and closing correctly
Near Austin, TX 78734
Paul
Job Details: 01/13/2020
DRYER LG DLE9577SM Arrived onsite for the dryer not heating but is tumbling. I found the heater high limit open causing the unit not to heat. The high limit needs to be replaced to complete service.Ordering hi limit. ; ordrng 1 6931EL3003D (THERMOSTAT)
Near Austin, TX 78750
Cliff
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found main control not powering icemaker assembly most of the time. Replaced main control and tested unit. All is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2020
WASHER MAYTAG MVWX655DW0 "Arrived on job for no agitation, upon inspection we found the washplate spinning freely, replaced washplate and retested, passed all tests, calibrated. Complete"
Near Buda, TX 78610
Robert
Job Details: 01/13/2020
OVEN MAYTAG MGT8720DS06 "Arrived on job for seal being broken, upon inspection we found the oven has grease on the inner glass, instructed customer on proper glass cleaning and care. Complete"
Near West Lake Hills, TX 78746
Luis
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and cooling issue. Removed deli drawer found fresh food evaporator incased in,ran diagnostics ice Door icemaker thermistor reading open,freezer icemaker thermistor reading open. Unit will need updated main control,cover and both ice makers.; ordrng 1 LMONLY (LM ONLY) and 1 W10898289 (FZR ICEMAKER)"
Near Austin, TX 78729
David
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose dishwasher not powering on after install. Tested and found proper voltage at control. UI is built into control on this model. Redid electrical connections and replaced control. Retested unit and all is powering on. All working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived to inspect gas leaks.Used my leak detector and unit showed no leaks.Called Whirlpool Tech line and spoke with David advised him of my findings.David transferred me to SAFETY.SAFETY (ERIC) advised they were going to send a CO detector to AE.SR 7726864179Needs more work ; O-emld tckt
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not heating. Test u it and found opened element. Replaced heater test unit and unit test good no leaks present at this time job complete.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for customer complaint of dishwasher broken dispenser. Confirmed issue. Removed and replaced dispenser assembly. Reassembled. Dispenser now opens/closes as designed. No other issues found. All water connection were dry at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven door issues. Inspected unit and found failed outer door. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Manor, TX 78653
Scott
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for door error issues . Found lower interlock has sprung cam and spring off . Replaced inter lock . Tested unit ,water heater to WP specs . Job complete ."
Near Austin, TX 78738
Robert
Job Details: 01/13/2020
RANGE KITCHENAID KDRS483VBK01 "Arrived on job for complaints of oven sparks, upon inspection we found the membrane was acting weird as well a last techs diagnosis, replaced membrane and jnsructed customer she mist have range removed from wall by builder, office to reschedule. ; ordrng 1 W10475147 (module-spk) and 1 W10763503 (harns-wire)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested door and heating operation. All tested good.
Near Leander, TX 78641
David
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose refrigerator not dispensing water. Performed diagnostic and could hear valve humming but not moving water. Replaced dispenser valve in top of unit. Retested and now have water flowing freely. No water leaks found at time of service. All is now working as designed. Call complete.
Near Round Rock, TX 78664
James
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found upper hinge not secured and lower hinge not clocked on right door. Corrected issues and unit now tests good. Job complete
Near San Marcos, TX 78666
Leonardo
Job Details: 01/13/2020
OVEN WHIRLPOOL WFE525S0HZ1 Arrived on site to test unit for oven door not closing. Test unit and found broken hinge on right side. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78723
Scott
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE254ESS2
Near Round Rock, TX 78681
David
Job Details: 01/13/2020
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose defective knobs. Examined knobs and found the laminate coating was completely peeling off on all knobs. Replaced all knobs. All is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP5A "arrived on site to inspect refrigerator ice maker concerns. Upon further inspection, the customer advised that the ice dispenser paddle was broken. I found that the arm that holds the spring was broken. I pulled the unit out from the wall to unplug it and found a large wet rust spot on the back panel in the upper right corner. I felt of the area and it appears that soon the rust will eat completely through the back panel which will create more issues for the unit, at which point, will not be repairable. I advised the customer of my findings and advised that the unit does not have insulation in that area and is sweating badly and if it causes any cooling/defrost issues with the unit, it is not repairable. I removed and replaced the dispenser module and tested and it operated as designed. I recommended that the customer contact their extended warranty and advise of the issue with the back of the unit. No water leaks observed during service, job compl
Near Austin, TX 78734
Paul
Job Details: 01/13/2020
DRYER MAYTAG MED8200FC1 Arrived onsite for the dryer making a loud screeching sound. I found the idler pulley assembly causing the noise. The idler needs to be replaced. I replaced the idler and tested the unit. The unit is quiet and is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect oven WiFi issues. Upon further inspection, the customer advised that the WiFi doesn’t stay connected well on the unit and the phone app for the unit doesn’t work. I placed the unit in diagnostics and tested the components and the unit is operating as designed. I advised the customer that there was a software update performed in December 2019 and the only way to get the update is to be connected to WiFi. I provided the customer with the Connect Team number (866-333-4591) and advised to call and have them walk them through the update. No repairs needed at this time, job completed."
Near Austin, TX 78721
Wesley
Job Details: 01/13/2020
WASHER WHIRLPOOL WGTLV27HW0 Arrived on site and replaced control due to control failure. All else checks good.
Near Austin, TX 78702
Wesley
Job Details: 01/13/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived onnsite and repaired latch with latch left on site. Tested unit. Advised customer that the way they have connected power is not advisable because they have made there own 240 cord using multiple plugs and standard 120 cords. All else checks good. ; saved tckt
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
COOKTOP WHIRLPOOL WCG97US6DSOO Arrived on site to diagnose a cooktop with burners that will not turn on. Found broken knob shafts not turning gas valves. Homeowner wishes to replace knobs on their own. No further repairs to be done at this time.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived to inspect ice dispensing issues.Confirmed the complaint and attempted to dispense ice and unit made a winding sound and dispensed slowly.When switched from cubed to crushed, the unit didn’t work properly.Called Whirlpool Tech line and spoke with AUSTIN SR# 7726867270The impeller was stripped and stuck on the divider, which is not allowing the auger motor to spin the ice onto dispenser.Ordering divider and will return with..; ordrng 1 WPW10309864 (DIVIDER)"
Near Austin, TX 78725
Scott
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for dishwasher leaking . Found elbow tube on sump to upper dish sprayer not fully seated . Reinstalled connection . Ran diagnostics cycle ,no water leaks detected . Job complete ."
Near Austin, TX 78704
Wesley
Job Details: 01/13/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onnsite and replaced switches and interlocks to repair intermittent open door error. All checks good. Unit is now operating.
Near Austin, TX 78704
Wesley
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and adjusted existing seal to repair. All checks good. Advised customer on repair