Arrived on site for a washer not completing cycle. Unit would not agitate or spin. Still recording error for shifter fault. Replaced control and actuator. Unit is now functioning correctly. No leaks present at this moment job completed.Parts usedControl w11603811Actuator w11481722

"Arrived on site for customer complaint of noise issue, found vibrating from condenser line in drain pan. I adjusted the foam pieces to elevate the condenser off of the plastic pan, unit tested good."

"Arrived on site for customer complaint of unit tripping breaker, I replaced bake and broil elements as well as control. I removed ground screw and set bake to 500, unit tripped breaker, reconnected ground, called techline to document. SR# 7740476293"

"Arrived on site for customer complaint of unit tripping breaker, I replaced bake, broil, and control yesterday, removed ground and set at 500, customer called back and stated unit is tripping breaker again. Called techline to document sr#7740477631 unit got to 500 on bake cycle after it tripped the breaker 3 times on me, but unit seems to be working as designed, customer will watch it."

Arrived on site for oven not reaching temperature. Attempted to pull and check voltage/ sensor. Found unit was no even secured in wall. When attempting to removed the right side slide out with wooden panels. Took pictures underneath and found wood panels place but no secured and not all the way to the back for full support. Advised customer oven must be installed according to MFG guidelines. Unit cannot be removed and reinstalled safely at this time. Customer will wait for email and the contact builder.

Arrived to vacant apt 3024. Removed top panel replaced control panel ordered due to missing digits. Verified operation. Call complete.

"Arrived on site with new leveling feet. Replaced all 4 legs. Customer says unit has been grabbing clothes and knotting the, up. Pic taken. Per service manager I advised customer that this will happen if unlike fabrics are washed together. Call complete."

Arrived on site to inspect washer with no display and not powering on. Upon further inspection I found that the control was sending 12VDC and I verified that the harness is good. I determined that the ui control is defective. I replaced the ui console and tested the unit. The unit is operating as designed. No water leaks observed during service. W11325580

Arrived on site for dishwasher not drying and not draining. Found water at bottom of tub. Found water at bottom of tub as if it didnt drain. Customer says that how cycle ends. Ran diagnostics and water drained. Found drain line tight against disposal. Cut tie and gave drain line more slack. More water drain as soon as I did that. Diagnostics completed. No leaks. Heater pulled 6 amps advised customer to get rinse aid to help with heating. Call complete.

Arrived on site for a fire happening under the oven during a inspection. They took care of fire but I found burner are completely covered in soot. Pics taken. All over burner and igniter. Cleaned side walls. Will need to order oven bottom and burner pieces. Office will call to schedule. Cooktop checks out good. ; ordrng 1 W11098799 (Oven bottom) and 1 W10670197 (Bottom baffle) and 1 W11688713 (Burner baffle) and 1 W11220387 (Oven burner) and 1 W11590294 (Igniter) and 2 W11676351 (Igniter screws)s

"Arrived on site to inpsect refrigerator not cooling properly, upon further inspection I found temp in FC 5 degrees and temp in RC 34 I found that the condenser fan was not running, resulting in the fridge not able to properly dissipate the heat from the condescending and compressor. I am ordering the condenser fan W11127829 and scheduling for 12/13. No water leaks observed during service ; schdld next appmnt for 12/13 FRI !"

Arrived on site for washer waking during the spin cycle. No error codes stored. Ran diagnostics and found no errors. Ran spin cycle unit spins properly. Found drain line does not have a vacuum break. Also suspect the pedestal is not sturdy enough. Called tech line. No wobble in drum when spun manually. Recommend to have unit sitting on floor. Floor in linoleum so it is slippery anyways. Recommend something to prevent sliding. Found rubber under feet washer damaged. Will need new leveling legs. Sr# 7740481494. Reset for wed am. ; ordrng 4 W10888529 (Leveling legs)s

"Arrived on site with new gasket for blower, removed front panel. Removed blower cover. Replaced seal. Verified operation. Call complete"

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection I checked temperatures, FC -4 RC 34. I found that the ice maker bin is completely frozen and seized. I attempted to steam the bin to thaw however it will not budge due to too much ice. I instructed the customer to thaw the fridge so the bin can be safely removed without causing damage to the liner. I instructed the customer to lay out towels and leave the doors open if possible I am ordering the bin in case it is needed. W11185686 W11692161 no water leaks observed during service. Office to schedule return service.; ordrng 1 W11185686 (Ice bin) and 1 W11692161 (Ice maker)"

"Arrived on site to inspect washer continuously draining. Upon further inspection I found that the pressure sensor in the control is faulty and causing the unit to drain constantly. I replaced the control and this fixed the issue. I calibrated and tested the machine. The washer is now operating as designed. W11607637 no water leaks observed during service, no one present to sign."

"Arrived on site to install previously diagnosed and ordered part. Upon installation, I found that the part number for the control did not match. I am ordering the correct control. Office to schedule return service. No gas leaks observed during service. ; ordrng 1 EBR80595308 (Control)"

"Arrived on site to inspect refrigerator with lower ice maker problems. Upon fur5her inspection, I measured temp and FC measured -10 degrees. I found that the bottom ice maker fill tube was out of position and was resulting in the water flowing out and into the ice bin causing the ice to stick together. I repositioned the inlet unless and tested the unit the unit is operating as designed. No water leaks observed during service. No parts needed."

"MVWX655DW2 Arrived on site from previous visit. Installed part#s w11307244,w11654023,w10528947,w11130362,w11385424,w10752187,w10528947,w10902814,w10913953,w11239857,w11454734 and w10721967 . All parts were needed but I had a bad gearcase will not spin. Ordering part #s w11454734 and w10913953 returning parts just in case. Office to reschedule for client. ; ordrng 1 w11454734 (Gearcase) and 1 w10913953 (Actuator)"

KSRS22FGBT01 Arrived on site for a refrigerator leaking from left bottom side. On arrival verified leak coming from water filer housing ordered part#wp2186443 rescheduled client for the 12/12/2024. Client asked if she could get scheduled for a weekend if not last job of the day after 5pm.; ordrng 1 WP2186443 (Housing)

MVW7232HW0 Arrived on site to install parts from previous visit. On arrival center screw was stripped and will not come off I tried for one hour and forty minutes will have to order tub and inner tub. Two hour for job ordering part#s W11178227 and W11219115. Office to reschedule for client. Returning parts will be needed. ; ordrng 1 W11178227 (Basket) and 1 W11219115 (Tub)

"Arrived on site to diagnose dishwasher with burning smell coming from it. On arrival customer clarified that they had a burning smell, and that his wife had also heard noises coming from the unit. I plugged in the unit and tested. Found unit came on and ran normally, with no burning smell. I did notice that there was increased wash motor noise when it was running, but spray arms were moving and pumping fine. Due to the abnormal sound of the motor, I recommended replacement of sump and motor assembly. Customer declined and will replace the unit. Called findings into safety. Call completed."

WTW8127LC1 Arrived on site for a washer leaking water. On arrival verified water leaking from left side part#W11550898 is needed to fix issue. Order part and office to reschedule for client returning parts are needed .; ordrng 1 W11550898 (Faucet)

Arrived on site to diagnose washer not filling and giving LoFl error. Checked codes and found F8E1. Put unit in diagnostic mode and ran cold valves and hot. Found the cold valve buzzing and barely letting any water through. Replaced cold valve to resolve. Retested and verified proper operation from all valves. Parts used - W11688995. No water leaks present. Picture added to SD.

"Arrived on site to diagnose dishwasher randomly starting on its own. Tested unit and confirmed that unit had an F2E1 error for stuck key, which is likely starting the unit. Replaced control to resolve since unit has no console keypad. Voltage and polarity good, and likely no line noise. Unit working as designed at this time. Called in findings to safety. Parts used - W11637583."

WFW5605MC1 Arrived on site for a washer shaking. On arrival found everything was working fine did find basket had failed test ordering part#W11573030 and two man job for two hours. Office to reschedule for client returning parts just in case needed. ; ordrng 1 W11573030 (Basket) and 1 Twohour (Two hour job)

"MVWC565FW1 Arrived to install previously diagnosed and ordered parts. I found the tub partially full of water, and no use had occurred since our last service. This confirmed the valves seeping and the valve assembly will be required. On the last service, I had applied penetration fluid to the wash plate/agitator bolt to ensure it could be removed for this service. I found the penetrating fluid did not work and the agitator was still completely stuck to the driveshaft. Even if the agitator was broken off, this type of machine cannot have the gear case with the agitator hub seized to the driveshaft, pass through the tub assembly. The valve assembly, basket, tub, hub assembly, hub screws, wash plate and wash plate nut will also be needed. Office to attempt authorization and contact the customer for return service. No leaks observed during service. ; ordrng 1 W11038689 (Valve Assembly) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W10752187 (Wash Plate Bolt) and 6 WP8533953 (Hub Screw)s"

"MDB8959SKZ0 Arrived to inspect noise. Service test mode had F8E2 and FAE2 as the on,y stored errors and I cleared for testing. I found the automated service test mode could not be activated and when selected, the DRO showed 2h (delay) and then counted down to 1h, shutting down into standby mode at approximately the same cadence of one second per display. The machine could be immediately started in consumer mode or test mode, but would do this issue at every attempted service test mode step two. Running the machine in customer mode, I did not hear any abnormal noises and suspect a piece of debris had lodged in the pump screen assembly and had finally passed. I suspected the UI causing the incorrect service mode operation and did not have the UI on hand. In an attempt to correct the issue, I replaced the main control and found no change when reassembled and tested. I did note the vent gasket had been leaking and was severely mispositioned, allowing the entire bottom of the inner vent assembly to not contact the gasket. I placed the gasket correctly and found the issue fully resolved. Office to order the UI. No leaks observed during service. ; ordrng 1 W11414079 (UI)"

"WFES3030RS0 Arrived to inspect power loss. I found the machine was tripping the breaker when bake was initialized and the were no other deficiencies found, including the 240VAC voltage supply. I replaced both elements and control and then performed a full 500F preheat with the Ground lifted and there were no additional breaker trips. After completing the preheat, I allowed the oven to cool while reconnecting the G and restarted the 500F preheat from 180F. The machine operated as designed and the breaker did not trip. The customer has been given instructions on contacting the builder to have the circuit breaker replaced and circuit tested, if the issue persists beyond two times."

"Arrived on site ,replaced auger motor and coupler W11671282, WPW10169511 . Unit is now dispensing ice in door . No water leaks detected at time of service . Job complete"

"Arrived on site for 18oven not igniting . Getting no spark to igniter, 30 oven is lighting . Ordering igniter and dual valve if needed . No gas leaks detected at time of service no parts installed . Return 12/11 . ; ordrng 1 W11205400 (Igniter 18 oven) and 1 W11239228 (Valve dual)"

"Arrived on site for washer bouncing around during wash cycle and not spinning cloths out . Dispatched wrong model number . Ordering correct suspension. Ordering gearcase if needed . No parts ordered , no water leaks detected at time of service . Return 12/11 . ; ordrng 1 W11454741 (Gearcase) and 1 WP389140 (Block) and 1 W10780045 (Suspension) and 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

"WFES3030RS0 Arrived to inspect power loss. I found the machine was tripping the breaker when bake was initialized and the were no other deficiencies found, including the 240VAC voltage supply. I replaced both elements and control and then performed a full 500F preheat with the Ground lifted and there were no additional trips. After completing the preheat, I allowed the oven to cool while reconnecting the G and restarted the 500F preheat from 190F. The machine operated as designed and the breaker did not trip. The customer has been given instructions on contacting the builder to have the circuit breaker replaced and circuit tested, if the issue persists beyond two times. Issue reported to the MFG tech assist, file# 7740483115."

Arrived on site for washer stuck in flood mode . Ran start button reset . Unit started to drain . Found control failing . Replaced control. W11607637. Ran calibration and test wash . All checked normal. Took pick of lease info . No water leaks detected at time of service . Job compete

"JED8430BDS Arrived on site for element not working properly. Upon arrival, found RR burner difficult to turn, causing burner to intermittently work. In addition, LR hot surface light constantly stays on. Lastly, all knobs, excluding the fan knob is faulty. Ordering WPW10162365 LR burner and WP74010839 knobs (4). Office to reschedule ; ordrng 1 WPW10162365 (LR burner) and 4 WP74010839 (Knob)s"

On arrival verified complaint of needing clip for harness. Installed clip and ran diag. Unit is now functioning correctly job complete installed w11755726

"WTW5057LW1 Arrived on site for unit making loud noises. Upon arrival, customer stated unit will make loud clanking and whirring noises. Proceeded to entered diagnostics and found no errors stored. Unit is leveled and suspension is good. Proceeded to run diagnostics and confirmed the noises with the customer. The loud noises is coming from the door latch and splutch assembly. Called techline and spoke with Robert SR#7740470761 and stated the noises are within manufacture specs and no parts need to be replaced. Customer is extremely unhappy with the unit and will report to customer service for a resolution. No water leaks detected at this time. No parts replaced"

On arrival verified complaint of tripping breaker. Replaced main control due to burn smell and reran cycle. Unit still tripped breaker. Replaced bake element and reran cycle. Unit no longer trips breaker. Cooked off unit at 500 for 30 minutes. Job complete installed w11545804 and w11649137 cntrl.

"WED5010LW1 Arrived on site for unit making rattling noise. Upon arrival, found screw right underneath unit near the vent. Removed screw and continued to inspect rear duct and heater element and found few screws that were not tight from manufacture. Re secured all screws and re tested. Unit is now functioning as designed. No parts needed"

"NED4655EW1 Arrived on site for unit not spinning. Upon arrival, found belt ripped. Proceeded to replace 4392065 repair kit. Tested unit and now unit is functioning as designed."

"JED3430GB01 Arrived on site for blower not working. Upon arrival, customer stated all 3 speeds will push the same. Confirmed the issued. Proceeded to replace blower switch however, will require 2nd man to lift unit to slide 2x4 on the base. The skirt of the cooktop is too far out, causing a potential break of the cooktop. Customer agreed to reschedule Dec 10th. Customer request AM appointment. ; schdld next appmnt for 12/10 TUE AM"

"MED5630HW2 Arrived on site for unit not drying properly. Upon arrival, proceeded to check temperature with thermocouple with exhaust vent plugged in and temperature averages at 250F. Removed vent and averaged 187F. Continued to check duct into house and found wet lint. Advised customer to call duct cleaner and clean ducts since hot air is not venting out properly and all the heat steaming air is being trapped in the dryer. Customer agreed. Unit is functioning as designed. No parts needed"

Arrived on site for a range that has an element that will not work. Inspected unit and work area. The customer advised that the unit front right burner would not turn off no matter which direction he was twisting the knob. I tested the unit and confirmed the customer complaint. I replaced the infinite switch and tested the unit again. I found the unit working and operating as designed. Call complete. WP3149400.

"Arrived on site for a dryer that is making squealing. Noise is during operation. Inspected unit and work area. I did confirm the customer complaint upon starting the unit. They disassembled the unit and found the rollers were fine, but the idler pulley was not. I found the idler pulley, making a squealing noise every time it rotated on the shaft. I replaced the idler pulley and tested the unit. I found the unit working and operating as designed. Call complete. Wp6-370034."

"Arrived on site to replace previously diagnosed parts. Replaced tub (W11409866) and sump assembly (W11416362). Tested unit by running a diagnostic cycle, inspected all possible leak points, no leaks detected. All components are properly engaging, unit is now running as designed, job complete."

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the unit does not have a broken agitator, but that the tub seems to be broken because it seems to be bouncing all over the place. I tested the suspension and found the suspension was good. I ran the unit through a diagnostic check and found all components working an operating as designed. I ask the customer what she meant and she advised that she is used to having a washer where the tub does not move. I did explain to the customer that this is a suspension based model and that the tub is hanging freely between the sides of the machine. I did advise if this is normal operation, and that if she is having off-balance loads, it would be uneven weight within the basket. I went over loading procedures, and the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a freezer that is not cooling. Inspected unit and work area. The customer advised the unit was working one day and then the lights went out and nothing has been working sense. I opened the freezer door and found no power inside of the freezer itself. I gained access to the plug and found proper voltage and polarity. I went ahead and checked in the back to make sure that all connections were connected. I went ahead and replaced the control and tested the unit. I still found the control not illuminate. I check voltage from the plug to the connector on the bottom side near the compressor and found no voltage, indicating an issue with the lower harness. Ordering a Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11648068 (Plug harness)"

"Arrived on site to replace previously diagnosed part. Replaced door (W11654535) and applied power, screen did not illuminate and touch buttons did not react to inputs. Receiving 12.7VDC. Door is defective. Will need to order a new door. No parts installed, office to reschedule.; ordrng 1 W11654535 (DOOR WHITE)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I added the foam gaskets around the top of the freezer door and tested the unit. I found the networking and operating as designed. Call complete. W11159742.

"Arrived on site to test unit for H20 error. Upon arrival customer stated he had the installers double check installation but error is still appearing. Tested unit, confirmed unit is not getting any water, valve is open. Removed unit from cavity and found water line has been kinked preventing fill. Removed kink and reinstalled while pulling slack under the sink, tested unit, unit is now filling and all components are properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for oven not operating. Upon arrival test, customer states that oven operates correctly that its the rear left cook top burner that is not igniting. Customer states that that burner has never operated. Test unit and confirmed oven and all other cooktop burners operate correctly. Pulled unit from cabinet to inspect harness and spark module. Found floor damage. Showed customer and took picture. Harness connection is good. Need to order igniter and spark module. Office to reschedule ; ordrng 1 W11688146 (Left rear igniter) and 1 W11590249 (Spark module)"

"Arrived on site to test unit for noise. Verified issue is the same as the previous visits. Disassembled unit and added sound pads (W11113654) X6 under the motor mount and exhaust tube. Replaced roller bearings, pulley wheel and belt using the repair kit (4392067). Reassembled unit and tested unit, noise has been eliminated. Advised customer to monitor. If issue returns recommend returning with a motor mount. Unit is now running as designed, job complete."

"Arrived on site for SAFTEY tripping breaker. Upon arrival, maintenance department canceled service due to unit already repaired. No parts installed. Job complete"

"Arrived on site to test unit for not keeping temp. Upon arrival customer stated they were cooking food but after awhile when checking on it, oven was cool. Tested unit by running a bake cycle at 350?, unit ignited properly and reach 350?, when temp dropped unit reignited and began to cycle. When cycling the temps would drop too low. Could not mimic issue but as precautionary replaced oven sensor (WPW10181986), DSI board (WPW10331686) and control (WPW10424330). Advised customer to run a cycle and monitor. Unit is running as designed, no gas leak detected, job complete."

Arrived on site to install previously ordered parts. Replaced lid W11627419 and both bearings W11638180 and W11638181. Door is now operating as designed. Job complete

"Arrived on site to test unit for long preheat cycles. Upon arrival maintenance stated unit takes almost an hour to preheat to 350?. Removed back panel, found bake element pulling 5 amps and broil element pulling 7 amps. Checked voltage, L1-N reading 240V, L2-N reading 120V, L1-L2 reading 120V. Issue is electrical. Maintenance removed outlet and found it not wired correctly. Maintenance wired the outlet correctly. Tested unit, unit is now receiving proper voltage and is heating properly. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for not heating and spray arm not moving. Upon running diagnostic cycle with a clear door, found the manifold is not sealing to the feed tube properly causing a loss of pressure to the top spray arm. Heater is also not engaging and the stop clips on the rails have failed. Will need to replace heater, manifold, and stop clips on return visit. Ordering parts required, no parts installed, rescheduled for 12/10.; ordrng 1 WPW10340683 (Manifold) and 2 WPW10082861 (Stop clip)s"

"Arrived on site for not operating with F1-E1 code. Upon arrival test, ran diagnostics and get F1-E1 ACU fault. Power cycled unit and test unit by running a normal cycle but error code appears and does not allow operation. Need to replace control. Replaced control W11549931. Test unit and unit is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for not washing and staining clothes. Found errors f7e1 and f7e7 present. Found gearcase has failed and all components are rusted/corroded. Would need to replace gearcase, cam, belt, actuator, run cap, suspension, agitator, spanner nut, wash basket, valves and control. Needing 2hrs and office to reschedule. Needing autho. ; ordrng 1 WPW10683603 (Valve assembly) and 1 WP389140 (Basket drive block) and 1 W10780045 (Suspension) and 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10554251 (Basket) and 1 Autho (Autho)"

Arrived on site to test unit for leaking. Found over flow pan full of water. Ran diagnostics and found unit has excessive soap build up causing over sudsing and leaking. Advised customer to use liquid soap and clean cycles. No parts replaced at this time. Unit is working as designed. Job complete.

"Arrived on site for not making ice. Upon arrival test, inspected unit. Container is empty. Found ice in mold. Pressed reset button and harvested correctly and then call for water correctly. Unit is operating as designed. No leaks present. Job complete. No parts used. Job complete"

"Arrived on site for stopped making ice. Upon arrival test, tenant states that ever since maintenance department pressed reset button that unit has been operating correctly and is canceling service at door. Job complete"

"Arrived on site to replace previously diagnosed ice maker, ice box fan and FC door gasket. Was only sent with ice maker. Needing additional parts and office to reschedule. ; ordrng 1 W10846539 (Fan) and 1 W10407216 (FC door gasket)"

"Arrived on site for washer not completing cycles. On arrival confirmed issue and found f7e5&e6 in diagnostics. Found actuator and capacitor broken as well as cam and hub stripped and worn down, replaced W11227944 capacitor truck stock, W10528947 hub truck stock, w11212745 actuator, w10721967 cam. Reassembled and tested washer. Found no leaks and unit works as designed. Call complete ; ordrng 1 W11227944 (Capacitor truck stock) and 1 W10528947 (Hub truck stock)"

"Arrived on site for washer making aloud nois but not allowing any contorl functions to operate. On arrival confirmed issue and found unit stuck in drain loop. On further inspection I found pump at 21.4ohms and control relay had failed and was allowing power to drain even with harness and pressure hose unplugged. Ordering W10919003 pump, W11608056 control and rescheduled customer for 12/11/24 to complete repairs. ; ordrng 1 W10919003 (Pump) and 1 W11608056 (Control)"

Arrived on site to test unit for noise. Found when water filling ice maker water lines are rattling. Recommend pressure regulator and hose kit. No parts replaced at this time. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Hose assembly)

Arrived on site for wall oven showing f3e0. On arrival confirmed failure and ohmed out sensor and found it at 1.19kohms. Didnt find any broken wires and replaced w11649350 control and w11598120 sensor. Tested oven and found it working as designed. Call complete

Arrived on site for dishwasher not filling with water. On arrival confirmed issue and found f6E1 and f6e4 in diagnostics. I found the float switch and valve working but found control not responding. Replaced control and retested unit. Found dishwasher working as designed. Call complete

Arrived on site and replaced previously diagnosed RC door(LW10651576). Unit is now working as designed. Job complete.

Arrived on site to test unit for simmer flames too high. Adjusted flames to recommended. Unit is now working as designed. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the tenant had moved the refrigerator to the garage and it was unplugged and had been defrosted (photos) and there was water in the bottom of the FC section (photo). I cleared the water form the fc section and due to the defrost thermistor failing, I gained access to the thermistor and removed and replaced the thermistor and tested the unit in diagnostics. I found the thermistor is registering and showing good ohms values. Also tested the defrost heater and it is getting voltage and is heating up as shown in the photo in SDQuickpic. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left plugged in to allow to cool. No one available to sign for receipt/owner opened garage door from their phone. WPW10384183."

"Arrived on site to inspect range cooktop burner issues. Upon further inspection, the customer advised that the front right burner was making a clicking noise and the middle burner flame is not complete. I tested the unit and found the oven is operating as designed. I tested the cooktop burners and found the burners operating as designed. I disassembled the middle burner to find some grease under the burner cap and in the gas routing ports on the burner head. I cleaned the cap and head and reassembled and tested and it continues to operate as designed. I advised the customer of the debris under the cap and demonstrated how to disassemble, clean and reassemble. I retested the front right burner and on the low flame setting, I could hear a clicking noise which was not the ignitor. I found the orifice holder dirty as well. Once I turned the burner off, I could still hear the clicking noise. I removed the burner head/cap and found the noise is coming from the cap. I found the cap is comprised of two parts compressed together and the noise is the movement of the two parts when heated. I advised the customer that the noise theyre hearing is normal due to the manufacturing of the cap and demonstrated what is happening. The unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I checked the settings the customer has been using and what the unit has been doing and the customer described how the unit will show 1 minute on the timer and the drum is rocking back and forth. I advised the customer that the unit was attempting to go into spin cycle, but due to the load being off balance, it was unable to get the load balanced and spin. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived onsite for previously diagnosed parts. I replaced the oven control and the panel. When trying to plug in the unit I found the cutout where the plug comes in above to be too close to the outlet. If I were to force it and plug it in there is a risk of breaking the green field on the metal tubing. Customer will need to make it to where the plug can go in without any damage risks. Call complete. Installed W11261165 COPERNICUS CBTRL, W11602625 SCREW, AND W11616683 STAINLESS PANEL."

"Arrived onsite and found unit breaker had tripped and the breaker had not been fully reset to restore function. Reset breaker and tested, all checks good. Advised customer on repair. No parts"

Arrived onsite for range tripping breaker. Upon arrival i replaced the control and bake element. Broil element was not sent with me. After replacing the bake and control i ran the unit till it reached set temp of 500 degrees with the ground off. I re attached the ground and ran unit again. Unit reached set temp of 500 degrees with no issue. I told the customers father to cutoff the oven at 12 as they had to leave soon. I set a timer just in case. Call complete. Installed W11182108 ELEMENT BAKE AND W11583303 CONTROL. CALLED TECHLINE AND REPORTED WHAT WAS DONE SRL1-L2/243.0 L1-N/123 L2-N/123 L1-G/123 L2-G/123 G-N/.001.

"Arrived on site to inspect dishwasher randomly making a beeping noise. Upon further inspection, the customer advised that the unit will randomly begin to make a beeping sound when not in use and the Sanitize indicator and Hi-temp Wash indicator will be lit up. They advised that they noticed that the Wash, drying, and clean indicators will be lit up but faint. Customer stated that when the unit begins to beep, they unplug it. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I found suds in the tub after the first testing. I gained access to the interior of the door by removing the outer door panel and retested and found the dispenser is dispensing rinse aid during diagnostics. Also, I found where moisture has been building up at the top left corner near the vent/fan and the fan and vent appear to be operating as designed. I advised the customer of my findings and results of testings. I am ordering the dispenser and scheduled return service for 12/12/24. No water leaks observed during service. RETURNING TECH TO REPLACE THE DISPENSER, CONTROL PANEL, MAIN CONTROL & VENT. No parts installed today.; ordrng 1 W11412300 (Dispenser)"

Arrived onsite for unit convection operation with left door switch on microwave preventing start of cycle. Advised customer on findings and advised following door shut and gently pressing to ensure good contact. Explained counter tension of hinge springs that can cause a bounce out of closed switch position when the door is casually shut without following through. Pointed out slight install tension causing the propensity on the left switch only. Demonstrated findings and provided explanation of design on convection function to address concerns with meeting and maintaining temp. All checks good. No parts needed.

Arrived onsite for dishwasher not advancing cycles. I ran a diagnostics test and it completed the test with no issue and no errors popped up. I ran a normal cycle to ensure it would start and go through cycles. Unit ran through cycles with no issue. There is no issue with the dishwasher at time of service. When i was here for the range i found the filter clogged up and cleared it. No water leaks present at time of service. Call complete. No parts installed. No customer present to get signature.

"Arrived on site to inspect dryer not starting. Upon further inspection, I found the unit plugged in and the interior light turning on when the door is opened. I removed the terminal block cover and found the neutral wired to the ground (photo). I corrected the wiring (photo) and tested voltage and got 243V. I removed the back panel to gain access to the heater, cutoffs, fuse and thermostat. I tested all components and found the thermal fuse was open. I removed,and replaced the fuse and retested the unit and it is operating as designed. No lint observed during service, job completed. WP3392519"

Arrived onsite and found unit operating with failed airflow. Pest mesh causing unit duct to clog and restricted airflow causing poor drying efficiency. Advised customer on findings and reported findings to maintenance. Duct needs to be cleaned to restore function no parts

"Arrived onsite for washer knocking/thumping. Upon arrival I confirmed a knocking noise was present. I inspected the underside of the unit. Gearcase checked out good however, the slider appeared worn and pushed out of place. I installed a new slider and tested the unit. Unit now operates as designed and no noise is present. No water leaks present at time of service. Call complete. Installed W10734521 SLIDER."

Arrived onsite for washer not draining and moving during cycle. I found the drain pump ot be good reading at 20.1 ohms and drained when called. Suspension on the washer seemed blown. When a load of clothes are inside it could cause the washer to go off balance and end the cycle causing the water to not be drained. I replaced the suspensi9n and calibrated unit. I ran a test cycle and high speed spin. Unit now operates and spins as designed. No water leaks present at time of service. Call complete. Installed W11130356 SUSPENSION.

"Arrived on site for a defective compressor,also found a defective freezer light switch,replaced switch,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked switch operation good freezer light working. Used W11384469,w11580057,w11506635,; used 1 W11384469 (Switch) from stock"

Arrived onsite and found unit operating with one time trip and plugged in and not tripped again in over 72 hrs. Evaluated plug and found secure and proper voltage and the correct polarity. Found unit operating within design. Advised customer on findings and reported findings to safety. No parts used. No repair recommendation at this time. 7740443942

Arrived onsite and accessed rear of unit after listening to video from customer. Inspected fan area and found unit compressor inverter was rattling against the wire protector plate sheet metal that covers the right rear roller. Adjusted plate to eliminate rattle. Unit is now operating as designed. No parts

"Arrived on site to test unit for gas leak, tested unit applied bubble solution on all connections points and found gas leak at flex pipe to regulator connection, it had no thread sealer causing that leak, applied thread sealer, secured connection properly and tested,unit is now running as designed, called safety to document SR# 7740435322, no leaks detected job complete no parts installed"

"Arrived on site to test unit for water leak and unit not operating properly, tested unit found leak coming from door not sealing properly do to a chunk of pet hair breaking the seal, customer stated that on quick wash the unit does not go into spin cycle, started cycle and found that the spin settings are on off, explained to customer that sometimes unit will go to no spin and it will need to be reactivated, noticed that drain pump struggling to remove water, removed filter and found it clogged with hair, cleared and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for LF error, tested unit found cold water valve not opening replaced valve and tested, but valve is still not opening, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W11723354, W11173597"

"Arrived on site to test unit for not heating, tested unit found shorted thermal cutoffs, replaced cutoffs from truck stock 279816, unit is now running as designed but vent is completely restricted, advised customer to hire a proper to clear restriction before using unit again, at this time job complete installed part 279816"

"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage, found thermal fuse is shorted, replaced band tested, unit is now running as designed, advised customer to get vent cleaned out because its causing unit to over heat do to bad air flow, job complete installed WP3392519"

"Arrived on site to test unit for leaking and broken parts, tested unit found gasket leaking, upper and lower spray arms completely clogged with calcium, sump filter damaged and manifold back fell apart, unit is not heating at all will need to replace element, spray arms, manifold, sump filter and gasket, ordering parts rescheduled for 12/12; ordrng 1 WPW10491331 (Lower spray arm) and 1 W10872845 (Sump filter) and 1 W11607104 (Manifold) and 1 WPW10498900 (Upper spray arm)"

"Arrived on site for noise complaint. Customer played recording loud vibration noise,adjusted front compressor brackets,removed compressor cover adjusted condenser coils to prevent vibration and rubbing."

"Arrived on site for noise complaint. Ran diagnostics,fan powered on no odd noise,ran compressor no odd noise,removed compressor cover adjusted tubing,power cycled unit no odd noise while compressor running."

"Arrived on site to test unit for not spinning clothes out, tested unit found unit acting erratic in diagnostics, replaced control and was able to get unit through diagnostics but found clutch is constantly clicking, inspected under unit and found loose rotor, gear case leaking oil and damaged slider, replaced gear case, slider and clutch and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11393685, W11417461"

"Arrived on site for customer complaint of unit making noise, found noise is normal and coming from the damper/vent when fan is first turned on. Since the damper is sheet metal on sheet metal, it will make a slight noise with opening and closing."

"Arrived on site for no ice. Ran diagnostics optics passed,ran fan test passed,E2 error code,replaced defective icemaker,power cycled unit ran harvest test passed,ran fill test passed. Used w11658802"

"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced door switch, unit tested good."

"Arrived on site to replace interlocks and door switches, after replacing, unit tested good."

Arrived onsite for unit not filling or starting a cycle. Inspected and found F9E1 error on display. Tried running a cycle but would not. Inspected underneath unit and found broken wire harness took a pic. Ordering lower harness and extra clip per service pointer w11750573. Ret to return Dec10th. ; ordrng 1 W11643701 (Lower harness) and 1 W11284522 (Clip)

"Arrived on site for customer complaint of noise issue and unit not spinning clothes dry. Found noise coming from actuator and splutch and also found failed suspension. I replaced actuator, splutch, and suspension. I ran diagnostics and calibration unit tested good."