Service History 58

We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit not draining. The head of maintenance said that the unit is working as it should and remain with no issues. He did see the error codes. Couldn?t test the unit as it was not hooked to test. Went ahead and ordered the timer. Office to reschedule ; ordrng 1 W11334214 (TIMER)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call for complaint of door locked. Found door locked and drain pump running. Was able to get door open and pump to stop. Ran test load and got communication error.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Austin, TX 78729
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and found no heat. Checked lint screen and felt no suction. Checked safety devices and found high temp cutoff open.Verified with customer present that unit is heating, and also showed them the failed airflow reading. Advised repair can not be warrantied due to clogged vents and to avoid unit usage until vents are cleaned.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
Arrived onsite to install previously diagnosed parts. I installed the tub ring and tested the unit in spin. The unit is working as designed at this time and seems to be perfectly balanced. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrb322dmbw00
Near Bastrop, TX 78602
Scott
Job Details: 11/08/2021
Arrived on site for fresh food section cooler than normal. Freezer temp normal. Found frost build up in air channel . Fan and dampener are working . Ordering rails . No water leaks detected at time of service. Call to set return ; ordrng 2 WPW10120018 (Rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation. Ran test 57 pass check codes none and checked bucket location and level.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
"Arrived on site for ice build on the top right of the fridge. I inspected the unit and work area. I found ice build up in the top right corner of the freezer door. I tested the door tracks and found the, pulling the door closed as designed. I found the fc fan not turning off when the door is opened and the light not coming on. I tested the switch and nothing changed. I forced the unit through a defrost and found the defrost heater coming on but the fc fan still running. I power cycled the unit and retested it. The fc switch now works and the light comes on. I put the unit back through a defrost, and found the fc fan turning off during defrost now. I spoke to the customer about the unit possibly needing a hv control. I told the customer that sometimes they need to be power cycle like computers to let the controls to reset. If they call back for the same issue they will need an hv control.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Scott
Job Details: 11/08/2021
Arrived on site for dryer not heating properly. Ran temp and air flow test . Found air restriction. Vent tube is crushed . Recommended having vent tube replaced .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78747
Kevin
Job Details: 11/08/2021
"Arrived on site and found door gasket peeling off. Installed new door gasket and tested unit. Unit tested good, no water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
Arrived on site for oven not heating. I inspected the unit and work area. I tested the oven and found the ignitor not coming on. I gained access to the ignitor connector and found the ignitor showing 15 Mohms. I tested voltage to the ignitor when calling for heat and found 120 vac. I installed a new ignitor and tested the unit. It preheated to 350 when set and cycled an average of 353 degrees. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit having some water left over in the unit. Let customer know that water at the bottom of the unit is normal as it keeps the seals moist and that if there is water left in the unit on the walls is normal until the customer decides to use rinse aid and it will help with all drying issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for unit not shutting off . Talked to tenent . Timer doesnt advance and not getting hot when drying . Checked voltage at terminal block . Found one leg of power dropping off . Recommended having electrician check outlet and breaker . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Dripping Springs, TX 78620
Luis
Job Details: 11/08/2021
Arrived on site for no ice. Diagnosed a defective icemaker unit will need a new icemaker ; ordrng 1 WPW10300022 (IcemKer.)
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS03
Near Lakeway, TX 78738
Leonardo
Job Details: 11/08/2021
Arrived on site for unit not closing correctly. Tested unit and found customer was holding back on handle and not letting handle make correct contact with door switches. Advised customer to let door close completely and not hold back handle allowing the door to securely connected with door switches. Tested unit and it works as designed. Job complete
We serviced a
KENMORE DISHWASHER
Model 665.14753N511
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on and I could hear it humming, but not draining the water. I removed the drain pump and found a piece of glass in the drain area. Removed the debris and tested the drain pump and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB02
Near Marble Falls, TX 78654
Cliff
Job Details: 11/08/2021
Arrived on site to replace door for freezer. Replaced door and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
"Arrived on site for microwave sparking. Upon arrival found no errors. After further tests found unit heated bowl of ice for 10 minutes, and had no signs of sparks. Inspected all high voltage equipment and wave form funnel. Found no burns or evidence of damage/failures. I did find some knicks in paint within cavity of unit. Will need office to reschedule once availability of paint needed for repairs is known.; ordrng 1 8212473 (Touch up paint (uni. Silver)) and 1 72113 (Touch up paint (plat.))"
We serviced a
WHIRLPOOL FREEZER
Model KBSN608ESS01
Near Austin, TX 78735
Luis
Job Details: 11/08/2021
"Arrived on site for light issues. Found freezer leds off diagnosed a defective led module,replaced lower left side freezer led,all leds working as designed after replacement.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78747
Kevin
Job Details: 11/08/2021
"Arrived on site and inspected dryer for not heating. Tested unit with vent tester and found airflow to be good. Found heater working properly, used thermal coupler and the temperature topped out at 205. Checked voltage at the block and found proper voltage. Also checked continuity at the heating element, cutoff, and the fuse and everything is working correctly. Unit functions as designed.
We serviced a
KITCHENAID RANGE
Model KGRS308XSS1
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and inspected the range and found Igniter was burned out.Installed new igniter and tested unit. Unit tested good, heating to 350.
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Kyle, TX 78640
Jacob
Job Details: 11/08/2021
Arrived onsite for the left door hinge causing the door to fall and rub and the customer had in issue with the ice maker not working in crushed ice mode. Looked at the door and it looked like a piece the door sits on was missing or broken off. Customer showed that when putting the dispenser ice control in crushed it would blink and get an error message. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 1 WR01X10196 (screw 8-18 hi/lo 5/8) and 1 WR01X11032 (scr 10-24 ab rnt 20) and 1 WR02X13634 (stop door rh/lh asm) and 1 WR11X38266 (LH CLOSURE ) and 1 WR55X30486 (pcb asm led icon ui)
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to replace previously diagnosed console membrane, upon arrival I gained access to the unit and removed the console skin, i removed and replaced the console membrane. After replacing the unit membrane I verified functionality, the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Georgetown, TX 78628
Tyler
Job Details: 11/08/2021
"Arrived on site for refrigerator needing previously diagnosed, ui/hv controls, and two deli drawers. Upon arrival installed all needed parts. Reassembled and tested unit. Found entire unit turning on and starting to cool as designed. Informed customers to give unit 24 hrs to cool and stabilize temps. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to diagnose microwave with venting concerns, i gained access to the unit and tested the vent and found that the blower is working properly and can differentiate the speed settings and is opening and closing properly. I gained access to the two bolts and lowered the unit on its hinges to verify that the damper is properly set, I found that the direction of the damper for the exhaust into the vent housing is proper. The unit is operating properly as designed I informed the customer of my findings, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
"Arrived onsite for UI being intermittent and unresponsive. Unit had been unplugged for days and when plugged back in, worked as designed. Saved error code of F6E3. Cleared error code and ran calibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78734
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of loud vibration noise, found unit needed to be leveled."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/08/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found left heater but loose and lots of play between nut and gasket. Tightened heater nut and preformed diagnostics mode. Monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/08/2021
"Arrived on site for washer not draining, found actual complaint is not spinning water out of clothes. Found customer had mixed load of towels and a sheet. Informed customer to wash sheets on bulky cycle. Performed diagnostics mode and checked fault codes. Found error code F0-E5 off balance load and F8-E6 water hazard. Found on home valves they are marked wrong, cold is hot and hot is cold. Corrected hoses to back of unit. Called Whirlpool tech support and spoke with Robert. Went over prior service. Found all tested good, no water leaks detected during service. (Sr#7732190518)."
We serviced a
WHIRLPOOL OVEN
Model WFG371LVS0
Near Austin, TX 78759
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose oven that seemed to be not heating fully, and off by 20 or more degrees. Ran temperature checks and found preheat got to 365, but cycles were only going from 270 - 310, even after adding 30 degrees. Replaced temp sensor and reran checks. Unit is now running between 330 and 370. Unit working properly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2021
Arrived on site for oven for long preheating times. Tested unit for long preheating time by preheating oven to 350. Oven averaged temp at 355 within 15 minutes. unit works as designed. Advised customer to use actual unit temperature and not aftermarket thermometers. Showed customer how to calibrate temperature in the future if needed.Job complete
We serviced a
LG WASHER
Model WT1101CW
Near Austin, TX 78717
David S
Job Details: 11/08/2021
"Arrived on site for washer showing IE error code. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found no water entering. I found the water turned off. I turned the water back on, and put the unit through a diagnostics cycle. It worked as designed. I put a small load and ran a quick wash. The unit is working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Kyle, TX 78640
Jacob
Job Details: 11/08/2021
"Arrived onsite for the unit making noise. Tested the unit in automatic diagnostics, heard the unit noise but nothing was ordinarily loud. Customer showed the video during wash cycles and heard the noise but the noise seemed normal once again. Attempted to take off the stator but the bolt was too tight almost causing my torx head to break, called me tech line to report findings and wanted customer to put in clothes to wash to hear the noise but customer had nothing to wash. Tech line said then there is nothing wrong with the unit for now. Said for customer to call customer service back. No other issues at this time. Job complete"
We serviced a
FRIGIDAIRE FREEZER
Model Fkfh21f7hwd
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/08/2021
"Arrived on site for freezer not freezing. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and measured amp draw and found low amps indicating a leak in sealed system. Will need to replace complete sealed system to properly repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78724
Luis
Job Details: 11/08/2021
"Arrived on site for no cool. Diagnosed a leak in the system,replaced the evaporator,compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost formation good."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 11/08/2021
"Arrived onsite for unit turning on randomly to spin. Tried to put the unit in diagnostics and unit start to spin and stopped. When trying to started diagnostics. The water valve would not start to put in water, advancing to the end of the automatic diagnostics then the unit would start a spin cycle without actually starting a cycle. Called tech line to report findings. Suggested to replace lower harness. Got sr#7732190911. Ordered part. Office to reschedule ; ordrng 1 W11417071 (LOWER HARNESS )"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Cedar Park, TX 78613
David S
Job Details: 11/08/2021
Arrived on site for microwave not working. I inspected the unit and work area. I found good voltage to the unit. I found the thermal fuse intact. I tested the interlocks and they tested good. When powered on I found good voltage to the door. I am ordering the door assembly. The office will reschedule when we have an eta on the part.; ordrng 1 W11205123 (Door) and 2 W11197766 (Interlock assembly)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM01
Near Austin, TX 78749
Luis
Job Details: 11/08/2021
"Arrived on site for no ice. Removed icemaker cover found damaged icemaker,removed kickplate found a frozen water line,checked harness found damaged harness due to normal wear and design of unit. Unit will need a freezer door due to damaged harness ; ordrng 1 LW10701909
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"I arrived on site to diagnose washer with vibration or out of balance loads, upon arrival I gained access to the unit and put it into service diagnostics, I found no fault codes stored in the unit. I put the unit into a diagnostics cycle and found that the unit is making a loud screeching sound when in a high speed spin. Upon accessing underneath the unit I found that one of the bolts holding in the motor was completely separated from the unit, I reattached the bolt and made sure it was tight in place and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lago Vista, TX 78645
Justin
Job Details: 11/08/2021
Arrived on site to install previously diagnosed parts. I installed the new capacitor and then tested the unit. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
"Arrived on site for a cooktop producing orange flames. I tested the unit and found every burner had orange flames. I found the customer has a lot of construction around her home, and if they are tapping into the lines surrounding her area, that the irregularities can cause orange flames. I also found the customer uses a humidifier in the home. I informed them that this can also cause orange flames. The customer stated the unit is gas, and I found it had the correct gas orifices. I found the cooktop itself as designed. I informed the customer on what a customer instruct entails
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL01
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
Arrived on site to install previously diagnosed parts. I installed the new water line and pressure valve. I inspected the line for any leaks and found none. I then tested the water dispenser and found it working after installation at the time of service.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Round Rock, TX 78665
Justin
Job Details: 11/06/2021
"Arrived on site for a dishwasher with the door falling when opened. Upon further inspection I found the friction sleeves had broken off of the hinges. This was allowing the door to fall freely once opened a little. I installed the new friction sleeves and the unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Austin, TX 78717
Justin
Job Details: 11/06/2021
"Arrived on site for a dishwasher that was not filling. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I ran a diagnostics cycle and found the unit filled as designed. However, I found the unit not washing. I could here the motor humming though. I measured amp draw to the heater and found it good, and the drain was running as designed. I checked voltage at the wall and found it good. I gained access to the control and found the harness in good condition. I checked voltage to the control and out going to the motor. Both were good. This indicates a faulty sump and motor. I installed the new sump and motor. I then tested the unit in diagnostics mode and found it working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS
Near Round Rock, TX 78664
Justin
Job Details: 11/06/2021
"Arrived on site for a microwave that was not working properly. Upon arrival the customer stated that the door was intermittently giving the close door error and they could not start it. The customer informed me that he believed it to be an interlock issue and tried to repair it himself, but could not. Upon arrival the unit was working g as designed however. I informed the customer I could replace the interlocks, but could not guarantee the unit would not throw the error later.I gained access to the interlock and found the bottom metal interlock clip coming from the chassis was broken. This was causing the interlock to slip around. Upon re going the old interlocks they broke. I went to install the new interlocks and found I could not secure them properly due to the clip being broken. I could not get the new interlocks to function properly. I found the new interlocks bad, or the clip possibly causing them to slip and not allow proper function.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
"Arrived on site for a refrigerator not dispensing ice. Upon further inspection I found the ice maker full of ice. I gained access to the lower left hinge and harness. I found no tear or damage to the harness. I then tested the dispenser motor and found it not working, and could not hear it energize. I checked voltage to the dispenser motor and found only 53VAC. This indicates a faulty control. I am ordering the control and the office will reschedule to install. ; ordrng 1 W11567495 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
Arrived on site to install previously diagnosed parts. I installed the new wash arm. I then tested the unit. The unit is running as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Austin, TX 78747
Leonardo
Job Details: 11/05/2021
Arrived on site to replace heating element. Replaced heating element. Tested unit. Unit works good. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Robert
Job Details: 11/05/2021
Arrived on call for complaint of top of range damaged. Found the console damaged. Will need console to complete. ; ordrng 1 W11026866 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite for squealing during spin cycle and found belt slipping causing squealing. Replaced belt. Unit is now operating without squealing. All else checks food. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/05/2021
Arrived on site to inspect unit for uneven heating when using front burner. Upon inspection found the unit working normally. Tested with water and the water boiled normally. All functions worked normally. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78731
David Z
Job Details: 11/05/2021
"Arrived on site to diagnose refrigerator that does not dispense water at random times. On arrival customer informed me this happened almost since the very beginning. The failure to dispense happens at random times for various amounts of time, and does not follow a pattern. I tested the dispenser and found it dispensing as designed with and without the filter in. I checked the harnesses from the door and found no broken or loose wires. Water pressure is not excessive. Talked with tech line who agrees that a line or the reservoir may be freezing at times. Recommended increasing temp of FC to 3 degrees, and RC to 39. Had customer increase temps to recommended. If issue returns we can try replacing the dispenser paddle / switch, W10317253. Customer will follow up if issue returns even with increased temps. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 11/05/2021
"Arrived on site for a dishwasher with the door falling down when open, and the unit not draining. Upon arrival the customer stated that after a cycle the tub had some water in it, and they have not used it since. Upon further inspection I found the tub dry. I manually activated the drain and found it energized. I then put the unit into diagnostics mode and found no stored error codes. I ran the unit through a test cycle and found it ran through as designed, but left water in the tub at the end of the cycle. I found the customer just installed a new disposal and did not punch out the drain tube hole. I informed the customer this needs to be fixed and the unit will drain. I gained access to the hinges and found the friction sleeves broke off, and this is why the door would not stay up. I installed the new friction sleeves. The unit is working as designed. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Austin, TX 78738
Leonardo
Job Details: 11/05/2021
Arrived on site to replace console. Replaced console. Tested oven to 350. Unit works good. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site to replace failed lid latch and strike as well as pads, after replacing I tested unit in diagnostic mode, found when drain pump was activated it burned up the relay o the control board, will need new drain pump and control. Ordering parts. ; ordrng 1 W11543998 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the diverter leaking. I quoted customer for the sump and motor assembly.I installed the new assembly. I reassembled the unit and tested it. It is working as designed. No water leaks detected p. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, TX 78628
Lou
Job Details: 11/05/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the filter head failure, I removed and replaced the filter head and tested without a filter. Unit is operating as designed. Customer is going to purchase a new filter and if there are any issues, they will contact us for service. No water leaks observed during service, job completed."
We serviced a
UNKNOWN VENTHOOD
Model UXT4030ADS2
Near Austin, TX 78705
Scott
Job Details: 11/05/2021
"Arrived on site for no power to fan , light is working . Found fan switch had failed . Replaced switch . Lights and fan are working normal. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 11/05/2021
"Arrived on site for a refrigerator not dispensing water and not making ice. I checked temps in the unit and found the RC at 37?F and the FC at 0?F. I tested the dispenser and could hear the valve energize, but no water come out. I put the unit into diagnostics mode and tested fill at dispenser and to the ice maker, but neither worked. I tried to bypass the filter, but the fill still did not work. I gained access to the bottom left hinge and found the harness in good shape. I gained access to the reservoir and found it was not frozen over. I then gained access to the back of the unit and found good water flow coming from the wall. I checked voltage to the valve and found it good. This indicates a faulty valve needing to be replaced. IOffice to reschedule. ; ordrng 1 WPW10341320 (Valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78759
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose washer tangling clothes and not washing properly, upon arrival I gained access to the unit and checked the agitator and found that the actuator Is connected properly and shifting between spin and agitate properly. I put the unit into service diagnostics and found no fault codes for the unit, I found that the unit is operating properly as designed and instructed the customer on proper cycle and load techniques, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Austin, TX 78729
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose a microwave that is reseting upon setting the clock, i gained access to the unit and found the same that when you set the clock the unit is useable but when opening the door the Ui resets and causes the unit to reprogram, I am ordering the door UI control and the main ACU just in case. Office to reschedule return service when the part arrives.; ordrng 1 W11202852 (UI control) and 1 W11413135 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Lampasas, TX 76550
Tyler
Job Details: 11/05/2021
Arrived on site for range giving f3 error. Upon arrival confirmed complaint. After further inspection found sensor had lost all resistance and shorted out. Replaced sensor. Reass and tested unit and found oven functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Jacob
Job Details: 11/05/2021
"Arrived onsite to replace the switch to the unit. Replaced the switch and it did not fix the issue, replaced control and drain pump, and tried to put in unit in diagnostics and unit still would not allow me to go in to diagnostics and kept trying to drain. Called tech line. Had me go check the drain line to be sure it is positioned hi enough. Picked up the drain line and tested the unit and finally stopped draining. Was able to get error code. Found that the sump and motor is the issue and wanted fo us to order a new wire harness. Got sr#7732168720. Ordered parts. Office to reschedule ; ordrng 1 W11213032 (WIRE HARNESS ) and 1 W11243648 (SUMP AND MOTOR )"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
"Arrived onsite and found screw had bakced out on handle, resecured handle and cleaned grease that had dripped into glass. Unit is now operating as designed. Also calibrated oven. Unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Lampasas, TX 76550
Tyler
Job Details: 11/05/2021
"Arrived on site for dishwasher not operating. Upon arrival found f7e1. After further tests I also found ACU was sending 120v to heating all hardware and motor, but the motor would fail to operate and the owi was not within ohms specs and element had lost continuity. Will need office to reschedule once availability of parts and autho is received from ahs. ; ordrng 1 W10518394 (Heating element) and 1 Cnote (Need ahs autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHWXPL01
Near Austin, TX 78759
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose refrigerator making a knocking noise, I gained access to the unit and the customer informed me that the knocking happened for about a week and now has stopped, I verified functionality at the ice maker and checked the evap fan, I found no frost build up and found that the ice maker is working well. I found that the ice was building up to where the bail arm was hitting the ice, the unit is operating properly as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78738
Kevin
Job Details: 11/05/2021
"Arrived on site and found no ice production. Ran test 56 and found error code E2, motor loss position. Ran test 57 and motor did not cycle. Also ran test 45, valve ran but water fill tube is frozen. Ran test 36 and ice box fan is good. Ran test 15 and sensor is good. Will need a new icemaker ; ordrng 1 W11087201 (Heater) and 1 W11483245 (Icemaker) and 1 WPW10341329 (Dual valve)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
Luis
Job Details: 11/05/2021
"Arrived on site for no ice. Ran diagnostics no power to valve diagnosed a defective recirculating pump,replaced pump,ran diagnostics all test passed."
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Austin, TX 78734
David Z
Job Details: 11/05/2021
Arrived on site to install new heating element to resolve leaking coming from heating element. Replaced element and ran unit. Found no drips or leaks on either side. Unit working as designed. Call complete.
We serviced a
GE OVEN
Model JT3000SF6SS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/05/2021
"Arrived on site for oven door glass shattered. Inspected unit and work area. Found net glass pack broken. Removed glass from Ben and tested oven door hinges and found operating as designed. Will need to replace glass pack.Disassembled door and cleaned outer glass. Removed window pack and installed new. Cleaned both sides of window pack and assembled door. Reinstalled door and tested door operation. All tested good. Spoke with customer on possible causes.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Driftwood, TX 78619
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of noise issue during drain and spin, found nail inside drain pump hose hitting the drain pump, I removed nail, unit tested good."
We serviced a
GE REFRIGERATOR
Model GSS25GGHGCBB
Near Manor, TX 78653
Matthew
Job Details: 11/05/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bucket full of ice. Did notice come cubes were fused together in chunks. Aldo found auger motor not turning. Motor had ice buildup. Cleared and auger is working. Cleared ice and ran test to check for leaks. No leaks found. Ran dispenser test for air leaks found the door flap may be allowing warm air to migrate into the ice compartment and fusing cubes together. Customer will monitor for now but if symptoms persist will need dispenser door flap replaced. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Lockhart, TX 78644
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the unit did close normally and had no gaps. Spoke with techline and was told to order slide and brackets. Office to reschedule Sr 7732170653; ordrng 1 W10330994 (Bracket) and 1 W10330995 (Bracket) and 1 Pleaseproviderivets. (Please provide rivets)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Matthew
Job Details: 11/05/2021
Arrived onsite for display intermittent functioning and partially lit LED. Will need to order display. Office to reschedule.; ordrng 1 W11333816 (DISPLAY )
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for cooktop sparking when on low or med but not high. Upon inspection I confirmed the complaint. I found the flames uneven and the tips are white on the front right burner. I found the burner would go out on simmer med or low. I attempted the adjust the flame on that burner but it would not adjust. I spoke with PR and we determined the valve for the burner in question needs to be replaced. ; ordrng 1 WPW10371235 (Dual valve) and 1 WPW10385582 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Round Rock, TX 78664
Wesley
Job Details: 11/05/2021
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
"Arrived onsite and found unit lid stress fracture from normal use. Same place as prior fractures. Advised customer on needed repair, also advised customer on prolonging life of the door by catering to the stress area to prevent future cracking."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Tyler
Job Details: 11/05/2021
Arrived on site for ice machine not making ice after 1 day of ice production. Upon arrival confirmed complaint. Found previous ss repair was still intact and equalized pressures were at 50psi. After further tested found start device not receiving any power during multiple diagnostics and normal operation tests. Found main control was failing to allow a stable 120 volt connection. Will need office to get autho from ahs before repairs can be completed ; ordrng 1 WP2304016 (Main control) and 1 Cnote (Need ahs autho)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kingsbury, TX 78638
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for smelling bad and not making noise, upon inspection found the unit not making any sound even if the sound was on high, factory reset the unit and tried again, no change, replaced ui and noise returned, spoke with customer regarding washer smell, they used affresh per the guide. All instructions had been followed. Customer will try to clean and monitor. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Austin, TX 78701
Jacob
Job Details: 11/05/2021
Arrived onsite for unit not making ice. Customer did say they have never changed out the filter. Checked the water dispenser and the water was coming out slowly. Went ahead and replaced the filter and the ice maker. Tested the unit and ice maker filled with water and the filter was putting out good pressure at the water dispenser.
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78723
Matthew
Job Details: 11/05/2021
"Arrived onsite to replace previously diagnosed parts per Whirlpool technician team. Replaced inner an outer door, retainer and gasket. Tested at 450 degrees and door did not open. Allowed to run and unit seems to now be functioning pro"
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Austin, TX 78750
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose wall oven with broken glass, upon arrival the customer informed me that the units inner glass had broken but also the door itself is damaged on at least four corners of the unit, I attached pictures of the damage, . The customer also informed me that the microwave has a loud noise during operation, I found that the noise is coming from the blower, I am ordering a new blower for return service. ; ordrng 1 W11346915 (Glass door) and 1 W11346915 (Oven door) and 2 W10831019 (Screw)s and 1 W11320231 (Nameplate) and 1 W11248652 (Blower)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for range with booming noise coming from the oven when baking after preheat during cycles. I called techline to document he advised monitoring the cycles to see if it is an ignition issue or metal expanding. I set the unit to 400 preheat and monitored bake cycles. SR#7732174211 after about 6 cycles I could not recreate any abnormal noises or gas smells. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2021
Arrived on site for AIG gas range leaks when bumped. Found all knobs staying in locked position when turned off. Customer explained when theyve cleaned the backsplash behind the range theyve accidentally leaned over knob(s) and turned on the gas burners and didnt know it. Explained they need to try and be conscious of the knobs to prevent this from happening. Knobs all stay in position unless pressed down and turned. No gas leaks detected. Job completed.
We serviced a
GE DISHWASHER
Model CDWT280V05SS
Near Leander, TX 78641
Kayman
Job Details: 11/05/2021
Arrived onsite for dishwasher not operating and just beeping. Upon arrival I confirmed the complaint. I used the techsheet on the unit to try and enter diagnostics service mode. I was able to enter diagnostics but none of the functions would engage as per techsheet. I accessed the control area and found rust and evidence of moisture damage on the blower dispenser and main control. I advised the customer we would have to replace all 3 components in order to make a successful long lasting repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
"Arrived onsite for ice production issue and found fresh food evap frozen through. Ordering evap cover and prior board for power outage problem. Also unit right door gasket will need to be replaced, AUTHO for parts required. Customer defrosting unit for repair ; ordrng 1 W10688387 (Gasket)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Martindale, TX 78655
Robert
Job Details: 11/05/2021
Arrived on call for complaint of burners not working properly. Found after the change to LP gas the simmer adjustment was never made. Adjusted the flame to allow a simmer setting.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Martindale, TX 78655
Robert
Job Details: 11/05/2021
Arrived on call for complaint of leaks. Found the freezer door not closing properly. Adjusted the door to allow proper closing.
We serviced a
GE OVEN
Model JTP30SP1SS
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of unit taking to long to heat up, I ran bake cycle at 350, unit tested good at time of service, instructed customer to calibrate unit if needed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Jacob
Job Details: 11/05/2021
Arrived onsite for the cold water valve being cross threaded by customer during installation. Looked at the valve on the unit and saw it was cross threaded. Replaced water valve. Was able to get connections on the unit. Did let customer know that they may need to get the water valves on the wall side fixed by a plumber because the water kept running out of the valves.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2021
Arrived onsite for unit still leaking out of the dispenser and leveled unit to reduce risk of leaking. Also reset unit to restor proper panel function. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS1
Near Austin, TX 78753
Matthew
Job Details: 11/05/2021
"Arrived onsite for unit not shutting off. Upon arrival tested unit. Upon testing found cancel buttons non responsive for oven or warming drawer. Panel will need replacement. Ordering control as well. Office to reschedule ; ordrng 1 W10920246 (panl-cntrl)"
We serviced a
GE MICROWAVE
Model JVM6175SK2SS
Near Cedar Park, TX 78613
David S
Job Details: 11/05/2021
Arrived on site for microwave having no power. I inspected the unit and work area. I found the fuse out. I placed my resettable fuse in its place and tested the unit. I could no force the fuse to break. I installed the new fuse. The unit is working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lockhart, TX 78644
Noah D
Job Details: 11/05/2021
"Arrived on site to inspect unit for weird sounds during wash, upon inspection found the unit had a bad actuator, replaced actuator and tested unit, no problems found. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near Austin, TX 78704
Jacob
Job Details: 11/05/2021
Arrived onsite for front left burner not turning on. Tried to turn it on but the spark will not get the gas lit. Need to order a switch harness. Ordered part. Office to reschedule ; ordrng 1 W10548356 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/05/2021
"Arrived on site for customer complaint of unit wanting to charge for cycles, found special time of day pricing was enabled, I disabled that setting unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78747
Leonardo
Job Details: 11/05/2021
Arrived on site for unit not washing. Tested unit for not washing and found sump and motor is not circulating water. Ordering sump and motor. Office to reschedule ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78628
Lou
Job Details: 11/05/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, Non-UV drier, access valve, and evaporator. Vacuumed the system and pressures held at -30/0. Installed 5.75oz of R134a refrigerant and monitored pressure. Pressures were good at 0/125 and unit is making ice as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS2
Near Austin, TX 78759
Taylor M
Job Details: 11/05/2021
"Arrived on site to diagnose oven taking too long to heat and fan noise, upon arrival I gained access to the unit and put it into a bake at 350? I found that the unit is heating and sensing the heat properly using my thermal leads, I gained access to the fan and found that the blades were sitting too close causing the noise, I repositioned each blade to alleviate the noise, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78701
Jacob
Job Details: 11/05/2021
Arrived onsite for unit leaking. Tested the unit. Noticed the unit was not quite leveled on the right side. Picked up the unit on the right side. Left unit running to see if it would leak. Let tenant know to video if there is a next time returning. Also let customer know there could be an issue with the cabinet the unit is in that we cannot pick up the unit to level better. No leaks at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDL03IVWH2
Near Austin, TX 78701
Jacob
Job Details: 11/05/2021
Arrived onsite for unit stopped in mid cycle. Started the unit. Unit started with no issues. Customer would like to proceed with changing out both controls. Office to reschedule