"Voltage is 248, 124, 124 and zero. Elements are not shorted to ground. Reading 1.1 k on sensor. Set to bake, bake element pulls, 12 amps, broil pulls 13 amps, convection heater pulls 8 amps. Elements on top pulling 4-7 amps. Unit working as designed. Called tech line. Gave sr#7739706978. Refer to customer service. Call complete. No parts."

"WRT549SZDM06 Arrived on site for unit leaking water. Upon arrival, found leak present on the bottom section of the freezer door. Upon closer inspection, saw the gasket was sagging and is not catching on the door track (picture attached). Ordering W11178521 name plate and LW10672966 FC door stainless. Water leak will be minimal. Customer is aware they have to wipe the moisture every now and then. Office to reschedule ; ordrng 1 W11178521 (Name plate) and 1 LW10672966 (FC door stainless)"

"Arrived on site for door not holding and squeaking when opened. Removed from wall. Found no obvious reason but friction pad makes noise and does not hold the door in the middle. Ordering springs, bunching and pads returning with hinges. Reset for mon pm ; ordrng 2 WPW10337934 (Spring)s and 2 WP8268990 (Bushing)s and 2 WP8268961 (Fricti on pad)s"

"Arrived on site for fridge not making ice . Temps checks are normal in all sections fz 1, fresh 37,ice box 8. No frost build up. Got e5 error code . Harvest got hung up ,fill was good . Replaced IM W11658802. Harvest and fill are good . Did power reset . All fans are working . No water leaks detected at time of service . Job complete"

"WRT108FFDM04 Arrived on site for freezer freezing up. Upon arrival, opened FC and found 1 inch sheet upon ice covering bottom section. Defrosted all ice buildup and found evaporator drain line clogged. Unclogged drain line and re tested. Now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"MDB4949SKZ2 Arrived on site to replace pump motor assy. On arrival, unit was in a serviceable position and homeowner stated this will install it back after successful repair (picture attached) Proceeded to replace W11680075 pump & motor. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for cooling issue. Found evaporator incased in ice,ran diagnostics fan not powering on,ran bimetal test reading open,replaced main control for 2nd time,ran diagnostics fan powered on,ran bimetal reading open. Defrosted upper section of evaporator to removed fan assembly,replaced fan assembly for a 2nd time also,due to suction line defrosted unable to run bimetal test,bypassed bimetal at harness connection heater powered on. Used w11334745,w11043763"

"Bldg36 unit 136Arrived on site for ice build up in freezer. Checked door seal good,found large gaps between liner and cabinet,added adhesive to gaps used WP482338; used 1 WP482338 (Adhesive) from stock"

"Arrived on site for no cool. Found sides of cabinet extremely hot to the touch,unit not freezing or cooling,removed cover odd noise from compressor and extremely hot to the touch ordering a new compressor. ; ordrng 1 W11455472 (Compressor) and 1 W11504420 (Coupler) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506624 (Drier coupler) and 1 Wpw10143759 (Drier) and 1 R600 (R600)"

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

Arrived on site to test unit for not starting. Found bad thermal fuse and heating element. Replaced both element(WP3387747) and thermal fuse(W10909685). Unit now working as designed. Advised customer to have ventilation to exterior cleared of obstruction before using unit to prevent further damage. Job complete.

"Arrived on site to test unit for grinding noise. Found gear as has failed and is making noise. Also found rotor and slider not disengaging properly causing rubbing. Recommend gearcase, slider, clutch and rotor. Reschedule for 08/21. ; ordrng 1 W11260238 (Rotor)"

Arrived on site and replaced both RC doors and FC door. Found RC gaskets have magnets exposed and pulling out. Recommend both RC door gasket replacements. Scheduled for 08/21. ; ordrng 2 W10830046 (RC door gasket)s

On arrival verified complaint of not starting cycle properly. Ran diag and found error code F8E3. Ran component activation and found both valves were turned off at the wall. Turned on water and ran through diag cycle. All components activated correctly and had no abnormal operation or noise. Unit is working as designed. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

On arrival verified complaint of torn gasket. Gaskets ordered are grey. Unit gaskets are black. Ordering 2x gaskets. Only right side is torn. 2nd gasket is just in case it tears before return or something was missed. Resch for 8/21 ordering 2x W10830047 ; ordrng 1 W10830047 (Gasket)

"On arrival verified complaint of unit turning off. Customer states unit did not trip breaker but did require a power cycle to function again. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed if problem persists recommend replacing main control board. job complete installed bake w11182108 and w10856603"

"WDT750SAKZ1 Arrived to inspect wash and drying issues. I found the unit was set to A3 rinse agent dispensing and corrected to A1 to lower the amount of rinse agent that was being dispensed, via the hidden settings menu. The dispenser door was dislodged and required reseating. I found the door was not fully closing due to misalignment and I removed the unit from the counter to correct all legs, which corrected the door closing issue. Testing revealed the heater working after a complete control reset. Operational test good, no leaks observed during service."

Arrived on site for a microwave that wont turn off the over the counter light. Inspected unit and work area. The customer stated that they just moved in and they have not been able to turn off the light over the counter. I plug the unit in and did confirm the customers complaint. I went to adjust the setting and found the lights getting brighter and dimming. I gained access to the lightbulb after disconnecting the unit and found that there was an LED bulb in the microwave. I asked the customer if they had a standard bulb because these unit dont work with LED bulbs. He advised that he had one in another unit. He grabbed the standard 40 W bulb and I installed it into the microwave. I tested the unit and found the unit working and operating as designed turning the light bulb off and on. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a range that smells like gas. Inspected unit and work area. The customer advised that the unit normally does not smell like gas but he has had several instances when cooking where the unit smells like ass when its getting close to 325?F. he advised that it happened a few months ago and then it happened the other day when he was cooking. I tested the unit at 350?F and found the glow bar ignite the flame spreader and turn on the gas valve. We ran the unit up to 350?F and I watched it cycle on and off twice. I did smell what seem to be Burt gas but did not find an excessive gas odor. I called Whirlpool Techline and spoke to Austin SR# 7739711131. He advised that because the unit is not smelling of gas when the oven is not in use, the issue would be with trace amounts of gas that arent fully burned upon ignition of the burner flame. He advised that the glow bar will ignite the gas from the back, and it will slowly move forward, but that gas is still being released through the entire burner flame as this happens. He advised that this is not to be concerned about and that, unless if the flame spreader does not ignite or gas was leaking into the oven when the unit was not in use, there would be no issue with the unit. He advised make no repair at this time. Call complete. No parts were installed. No parts were installed."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer stated that after the previous technician came, he has noticed no difference in the ability of the dishwasher to dry dishes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on at the end of the cycle. I called Whirlpool Techline and spoke to Rob SR# 7739710161. He advised that because the heater did come on at the end of the diagnostic cycle and there were no stored error codes, there would be nothing wrong with the dishwasher itself. He advised that no plastics will dry inside any standard dishwasher on the market right now. He stated that because this has a plastic tub, has plastic racks, and uses plastic spray arms, there would be no way to guarantee any type of full dry inside this dishwasher. He recommended the customer run hot water to the sink prior to washing dishes as well as using rinse aid to help with the drying process. He advised not to make any repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for not cooling properly and frost in FC. Found evap completely frosted over. Engaged defrost element in diagnostics and found defrost element shorted out. Recommend defrost element replacement. Advised customer to thaw unit out 24hrs prior to return visit. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11626107 (Defrost heater)

"Arrived on site for poor wash performance . Ran diagnostics got no error codes . Found upper spray arm not turning due to poor wash pressure . Replaced sump and motor W11613570. Ran diagnostics, all checked normal. No water leaks detected at time of service . Job complete."

Arrived on site for water leaking from fridge . Fridge is not hooked up to water source . Found ice build up in floor of freezer . Drain tube is clogged . Cleaned tube out . Steamed evap drip tray . Water is draining properly . No parts installed . Job complete

Arrived on site for oven not heating properly . Ran diagnostics no got 2-1 error . Deleted code . Key pad test passed . Started pre heat . Oven took several tries to light . No issues found with broil. Found rod on igniter pulling away from tube . Replaced igniter WPW10324262. Reran oven . Unit is igniting properly. No gas leaks detected at time of service . Job complete

"Arrived on site for washer, not agitating, but spinning. Ran diagnostics and found actuator arm, broken . replaced actuator,cam ,belt W10913953, W11239857, W10721967. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site ,replaced thermostat W11573758. Ran diagnostics, no error codes . Unit passed diagnostics test wash . No water leaks detected at time of service . Job complete"

Arrived onsite and replace the damaged reservoir that was diagnosed on the previous visit. There was no water supply line connection for the wall. I explained to the contractor that that was something the installer would supply. Call complete. INSTALLED W11706228 RESERVOIR.

Arrived on site for washer leaking. Found door bellow was torn. Replaced bellow. Verified operation. No leaks. Call complete.

Arrived onsite and used front feet provided by builder to repair broken feet on range. Unit is now operating as designed.

"Arrived onsite for noisy bearing and found leaking gearcase oil. Ordering fearcase to repair, unable to remove washplate. Ordering washplate. No parts used. ; ordrng 1 W10752283 (Washplate)"

"Arrived.on site for washer not working. Found f09, f2e3. Ran diagnostics and found all components working. Reset and tried to recalibrate but unit did not respond. Replaced control. Recalibrated. Verified operation. Call complete."

Arrived on site for dryer not showing any display. Will turn on but not show any settings. Verified proper voltage coming in. Replaced console. Unit now lights up. Testing found unit to not be heating. Found relay on board has 247 and is not closing. Will need control. Reset for mon .; ordrng 1 W11733951 (Control)

"Arrived on site for fan being loud and not getting rid of air. Found voltage to motor was correct, removed blower, found vent was stuck. Removed and adjusted. Replaced motor. Verified operation. Call complete. WPW10294006"

Arrived onsite for a broken filter housing that leaked when trying to change the filter and replaced the filter housing unit is now operating as designed. All checks good. WP2209022

Arrived onsite for tripping breaker and found grounded filter board from not being up on the mount properly. Mounted properly. All checks good. Advised customer on repair. All checks good. Unit is now operating as designed.

"WTW4955HW3 Arrived to inspect non-operation. The customer had attempted to start a cycle and the machine would not engage or operate in any way. I found the issue was with waking the machine from standby mode, without rotating the dial and I provided instructions. The basket was nearly touching the inner left side of the cabinet and I adjusted the legs to center it. Operational test good, no leaks observed during service."

"Arrived on site to diagnose gasket issues on refrigerator. Resident advised there was no work needed on their fridge, and this m/s didn't match the unit either. No repairs performed."

"WET4027HW2 Arrived to inspect non-operability. I found the unit had F3E1 and inspected. I could not get the code to clear and the unit would continuously operate the pump within flood stage. I found the pressure tube kinked in the back left of the washer tub area and corrected the routing, correcting the issue. I installed the control and recalibrated. The machine resumed normal operation and no leaks were observed during service."

"KMHC319ESS5 complete RG: Arrived on site for a otr microwave making noises. Further inspection found the capacitor was burnt replaced part#w10561770 , and diode part# w11256462. Tested with a cup of water heating up no strange sounds product works as its designed ."

"Arrived on site for fridge not cooling . Both sections room temp. Fans working . Compressor pulling 4 amps . Replaced start device W11547180 . Still pulling same amps . Ordering compressor,evap,service port, uv drier ,nitrogen ,r600 kit . Weigh 2 hrs . Not hooked up to water source . Call to set return ,no parts installed.; ordrng 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen (Nitrogen) and 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Weigh2hrs"

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

"Arrived on site to inspect range gas odors. Upon further inspection, the customer advised that when they turn the oven on Bake, the smell of gas is so bad they have to go outside until the home airs out. Tested the unit on Bake and immediately I could smell the propane emitting from the fan area and was very strong and burning my eyes. I stopped testing and checked the burner trap door and it was set correctly. I checked the regulator and found it was not converted when replaced. I converted the regulator to propane setting and retested and found the flame is still very large and found the orifice was not converted to LP size. I tested the gas line connections at the regulator and found no leaks. I am ordering the LP conversion orifices and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 08/19/24 (KC). No gas leaks detected during service. ; ordrng 1 W11087486 (LP orifices) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve failed and replaced it w11038689. Tested unit and found no leaks and it working as designed. Call complete

"Dawn soap for a wash machine that is flashing an F21 (long drain) error code. Inspected unit and work area. The customer advised that they have towels inside the washer that are covered in water and they cannot get the unit to drain. I did confirm the customers complaint and found the drain pump trying to run but not running. I remove the water from the basket and gained access to the drain filter. I found it clogged with, batteries, a pen, undergarments, and a ring. I removed the instructions and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

Unit1404. Arrived onsite for unit not heating after last repair. Inspected and found transformer shorted not allowing unit to heat. Replaced transformer and tested. Unit is now functioning properly. Job complete. Used w11545871

In unit 3. Arrived onsite for shattered inner door glass. Customer was preheating when glass shattered. Replaced inner glass panel. Unit is now functioning properly. Job complete. Used wpw10618107

"Arrived onsite for unit freezing up. Upon arrival unit was unplugged, water was on floor and throughout freezer compartment. Maintenance stated evaporation cover was covered in ice . Ran thermistor check and passed, ran defrost cycle and passed. Appears to be intermittent defrost cycle or short cycling. Ordering main control, UI and heater that includes harness. Office to reschedule. No parts replaced. ; ordrng 1 W11650659 (Heater with harness) and 1 W11742389 (Main control)"

"Arrived onsite for continued intermittent cooling issues. Customer has been monitoring digital thermometers. Records temps going from -10 to 29 degrees in the freezer in a 24 hr span and says items are thawing. On arrival temps are good and unit is making ice. Customer states temperature fluctuates periodically every few weeks. Called tech line for assistance. Spoke to Rob SR#7739123064. Tech stated customer is recording air temperature which will fluctuate more than product temperature and with limited items in the cabinet the temperature will not hold. Customer does not want to load freezer with food due to food loss, tech recommended using water bottles 1-2 cases to hold cabinet temperature. Tech recommended using Data loggers to monitor temperature over a period of time. Currently unit temperature is in RC and FC are good and full bucket of ice. ; ordrng 1 Dataloggers (Parts research)"

Arrived on-site for Ice Machine producing thin ice. On inspection the water level was to low in the tray. I stopped the unit and a flush. The 1st time the after the flush the unit over filled the tray for 2 1/2 minutes. Installed a new recirculation pump and now the unit does not over fill the water tray. The ice machine is operating as designed no water leak detected during service. W11542867

Arrived on site to inspect washer that delicate option was not responding to touch. Upon further inspection found that the touch pad for delicate would not allow itself to be selected. I placed unit into diagnostics and observed no error codes. I reset the unit by disconnecting power for 5 minutes. I tested the unit again and the delicate option is now working. Ran a test cycle on delicate and all functions are operating as designed. No leaks observed during service. No parts installed.

"Arrived on site to inspect unit for not heating. Upon closer inspection found glow igniter failed and was no longer glowing. Replaced glow igniter, tested unit, unit is now heating as intended. No leaks present at this time. Job complete. USED W11590294"

Arrived onsite for ice machine not producing ice. On inspection the unit was not streaming water at all and the valve sound like it was struggling. Pulled unit and found the water line kinked. I fixed the issue and the water is now coming out but the valve is still very loud. In installed a new valve and it is nice in quite. The Ice Machine was making a slab of ice when I left. W10897719

"Arrived onsite for unit not producing ice. On inspection there was thin ice in the unit. The water stream was very slow, pulled the filter and the stream got little stronger but not up to par. Pulled and installed a new valve in unit and now the stream is at full potential. The Ice Machine is operating as design and no water leaks detected during service. W10897719"

Arrived onsite for MW with scratches. On inspection found a few scratches on the back wall of the MV. Used paint 8212473 to cover the scratches and it was the closest to the color of the MW of the 3 paints that had. All the scratches are now covered. The MW is operating as design.

"Arrived on site for dispenser issues. While dispensing water loud noise,diagnosed a defective filter housing,replaced housing tested water dispenser unit working as designed. Used w11162042"

"Arrived on site. Per tech support replaced freezer door,checked it operation good,checked door seal good. Used w11374244,w11178521"

"Arrived on site. Found defective fresh food door gaskets,replaced both gaskets,remolded gaskets checked door seal good. Used 2 w10830162"

Arrived on site to diagnose dishwasher rattling when pump is running. Tested unit and found no abnormal noises. M/S didn't match provided. Unit I tested is working as designed with no duplicateable failures. Call completed with no parts used.

"Arrived on site for door issues. Found door hard to close not smooth while closing right side door,ordering new hinges will need a 2nd tech to help with door removal ; ordrng 2 W10291661 (Spacer)s and 1 W10828686 (Bottom hinge) and 1 W11700299 (Hinge top right)"

"Arrived on site to inspect dishwasher with cracked tub. Upon further inspection, I found the crack at the left back corner of the tub. I replaced the tub, reassembled and tested the unit. The dishwasher is now operating as designed and no leaks observed at the after service. W11513977"

"Arrived on site to inspect unit for motor not starting. Upon closer inspection found motor failed could hear unit attempting to power pump but never did. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to inspect unit for releasing lint into cavity and closet not being directed out of chute. Upon closer inspection found seals on both sides failed, replaced seals, tested unit, unit is running as intended. Job complete. 280114 W11193479"

"Arrived on site to inspect unit for poor drying. Upon closer inspection found unit has no air flow and doesnt hold paper to vent holes at all no matter how many holes were covered paper would not stay. Customer needs to have chute looked at due to paper not being held whatsoever. Inspected housing on outside of house found mesh lining covered in lint, picture included. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for not draining. Upon closer inspection found unit would struggle to attempt to drain. Found filter clogged, cleaned filter. Found unit still struggling to drain. Replaced pump,p tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11458345"

WRS588FIHZ04 Arrived on site to replace ordered part. Proceeded to replace W11566892 evaporator harness per techline recommendation. Entered diagnostics to ensure all components running and all checks pass. Unit is functioning as designed. No water leaks present at this time.

"MDB4949SKZ0 Arrived on site for unit flashing F8E4 error. Upon arrival, removed drip pan and found water mainly starting from the left side. Entered diagnostics and found F9E2 drainage issue and F8E4 leak sensor. Cleared codes. Upon closer inspection, found food particles on the filter. Cleaned filter and re tested. Unit is now functioning as designed. No water leaks presented at this time. No parts replaced."

"WMH32519HZ10 Arrived on site to replace magnetron. Upon arrival, unit was in a serviceable position. Proceeded to replace W10754299 magnetron. Tested unit for heat and now unit is functioning as designed."

"WFW6605MW1 Arrived on site for unit not starting. Upon arrival, unit will not power on. Proceeded to check outlet and is receiving 120V. Attempted to enter diagnostics and was successful. No error codes stored. Diagnostics checks good. At times, certain buttons will not work. Proceeded to replace W11591400 console. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WMH32519HZ07 Arrived on site for unit fan not working properly. Upon arrival, customer stated fan is not running properly. Tested unit and found no issues however, a significant amount of grease found in the inner cavity dripping down to the control board (picture attached). Called techline and spoke with Travis SR# 7739708678 and stated microwave needs to be clean after every cook of oily foods on the bottom cavity. For further assistance customer will have to reach out customer service. No parts replaced"

Arris on site to test unit for RC not cooling properly. Found evap completely engcased in ice. Unable to currently access evap due to stuck bin. Advised customer to defrost unit 24hrs prior to return visit to prevent any potential damage trying to access evap. Scheduled for 08/21. ; schdld next appmnt for 8/21 WED !

"Arrived on site to test unit for long dry times, ran vent test and it passed, customer stated that on bulky and heavy duty it takes 1.5 hours to dry, explained to customer that on heavy duty cycles the temperature is defaults to 50% heat as per design, stated to customer that temperature can be adjusted but advised to trust the program unit is running as designed job complete, no parts installed"

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and found no refrigerant left in system. Replaced w11598434 evap, w11506635 access valve, wpw10143759 uv drier, and w11614224 compressor. Pulled vac and charged syste, with 56g of r600. Watched evap coil frost over to front bottom side of evap coil with lowside psi at -5 and stable. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"DIFFERENT ISSUE FROM PREVIOUS VISIT. Arrived on site for no cool. Found evaporator heavily incased in ice,ran diagnostics fan powered on ran bimetal test passed heater powered on,diagnosed unit not entering self defrost. Replaced main control and ui,ran diagnostics changed defrost setting to basic. Customer will defrost unit I formed to place a towel in front of unit. Used w1159219,w11566894"

"Arrived on site for excessive moisture in freezer and fresh food. Found mullion divider sticking out further then top and bottom of cabinet,placed light at top corner light leaking through,added adhesive to corner of cabinet,added sealer inside of gasket to expand gasket same issue light leaking through uploaded picture,called tech support sent multiple pictures to tech support,per tech support sending pictures to product review team whirlpool will contact customer 2-5 business days. SR#7739707775"

Arrived onsite for washer walking during spin cycle. On inspection found that tub was sitting a little low. I pushed on the tub and it hit the ground. Also saw that basket was not level. Installed new suspension and leveled the basket. Tested unit diagnostic mode and in consumer mode. The washer is operating as design and no water leaks detected during service. W11400156

"Arrived on site to test unit for oven not igniting. Upon arrival customer stated all cooktop burners work but oven wont ignite and theres a gas smell after. Verified issue, all cooktop burners ignite properly, broil ignites properly, when turning on bake cycle a spark is produced but works intermittently. Sometimes take 4-5 sparks before ignition or there is not ignition at all and gas to the burner tube shuts off. When there is no ignition there is a strong gas smell due to the unburned gas. Noticed spark igniter is positioned too far away from the burner tube, after repositioning it closer to the burner tube and testing unit, bake burner tube now ignites during the first spark. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not cooling and no ice. Upon arrival customer stated FC is not as cold as it used to be and there is no ice being made. When exposing the evaporator found the unit was in a defrost cycle so no frost pattern was on the evaporator. Evaporator fan engages properly and heater is also engaging. After defrost cycle was complete, compressor kicked on. After 15 minutes no frost has developed on the evaporator and compressor is running extremely hot. Contacted service thread, per service thread unit has a sealed system issue. Will need to order parts pertaining to that issue. Turned unit off to prevent further damage. Unit is a r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for ice cubes not separating. Upon arrival customer showed ice cubes that came out in sheets and dispenser is not dispensing ice. Inspected dispenser found ice container and dispenser motor are stripped. Also unit has a weeping valve. Will need to order ice container, dispenser motor for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 08/20.; ordrng 1 W10822606 (Dispenser motor) and 1 W11574764 (Ice container) and 1 W11228132 (Motor shaft) and 1 W11448633 (Ice chute)"

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated her unit gets a lot of organic growth through out. After a cleaning cycle with affresh unit will get that growth back after a couple cycles. Ran diagnostic cycle, unit filled, wash motor engaged, and unit drained. Vent fan and heater did not activate. Customer also is not using rinse aid, highly advised that she starts using it after repair is complete to remove as much excess water that is inside the tub. Recommend replacing vent assembly and heater on return visit. Ordering parts, no parts installed, rescheduled for 08/19.; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Vent gasket)"

"1836# Actual address is 587 Kings Point Drive, 45 mins away from address on file. Arrived on site to test unit for dent on inside of RC door. Uploaded pic and advised customer unit is outside 30 cosmetics and would need to contact whirlpool for assistance. Job complete."

Arrived on site and replaced vent wax motor assembly(W11649995). Advised customer unit will not dry at times. Advised to use rinse aid and open door when cycle is complete to allow steam to escape. Unit is working as designed. No leaks detected job complete.

"Arrived on site to test unit for not washing and heater not disengaging. Found F7E1 motor not running error code stored. Cleared error codes and ran diagnostic cycle, wash motor does not engage. Replaced pump and motor assembly (W11460945) and control (W11672039). Tested unit, all components are properly engaging and heater disengages after diagnostic cycle is complete. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite and found unit operating with failed drain function f9e1 error. Found open line reading from control Found harness broken off the drain molex clip. Ordering harness to repair. Office to; ordrng 1 W11591637 (Lower harness)

"Arrived on site to test unit for not heating. Upon arrival customer stated they heard a loud pop and spark and unit stopped heating. Verified that unit is not heating with magic lights diagnostic tool, removed unit from cavity and inspected internals. Found burnt diode and wires on the transformer burned damaging the capacitor. Replaced capacitor (WPW10574736), magnetron (W10754299), diode (W11256462), and transformer (W11545871). Tested unit, unit is now heating and is running as designed, job complete."

"Arrived on site. Per service pointer W11092686 replaced drip pan,secured thermistor to correct location on suction line,added clamps and zip tied evaporator to clamps,secured cover with 4 screws. Autho S16360"

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker had lost position while harvesting. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed. W10873791"

Arrived on site for a wash machine. That has a broken strike. Inspected unit and work area. I did confirm the customers complaints and found the scrape broken. I replaced the strike and tested the unit. I found the unit working and operating as designed. Call complete. W11457841.

"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised the unit began to make several popping noises and hadnt been used in approximately 24 hours, so the unit was cold. When I opened the oven door, I found the bottom panel was not secured on the back right corner (photo). I removed the panel and tested the unit and it ignited as designed. I installed the bottom panel correctly and retested and the unit is operating as designed and I could not duplicate any abnormal noises. I recommended the customer get a video of the noise should the unit began making unusual noises again. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

Arrived on site to test unit for not starting. Found no stored error codes. Unit will drain and stay stuck draining. Replaced control(W11410070) and found wash motor not engaging. Replaced sump assembly(W11416363) and unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for noise. Was unable to mimic issue. Advised customer to take a video of noise. No parts replaced at this time. ; O-emld tckt

Arrived on site for not dispensing water. Upon arrival found low amounts of water dispensing. Found a kink on supply line at supply connection. Cannot straighten out. Maintenance will replace supply line. Unit is operas designed. No leaks present job complete .

"Arrived on site. Removed fresh food evaporator cover found oil on fresh food evaporator also found warped drip pan. Replaced fresh food evaporator,drip pan,compressor,3 way valve,drier and access valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Used W11457241,w11580434,w11654344,w11492867,wpw10143759,w11506635; used 1 W11457241 (Drip pan) from stock"

"Arrived on site. Lowered unit onto its wheels found cabinet off center leaning towards the right side,found no physical damage or damaged parts to unit,added pads and shim adjusted front pegs. Ran compressor test no odd noise. Used 4387828a,w11113654; used 1 4387828a from stock"

"Arrived on site for loud noise while dispensing water. Dispensed water loud noise,lowered water pressure same issue,found filter door not closing properly also. Diagnosed a defective water filter housing,replaced housing,tested water dispenser unit working as designed. Used w11162041"

"Arrived on site for not dispensing water. Upon arrival, test unit and there is very low amounts of water dispensing. Found supply line is kinked. Was able to straighten line. Unit is now operating as designed. No leaks present at this time. Job complete"

Moved to Apt 204 Arrived on site for ui issues . Found ui missing some led nodes in timer display. Replaced UI W11325580. Ran diagnostics got 6-2 error . Cleared code . Ran ui test and test wash all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site replaced water paddle and spring W10672578, W11679631. Did find a bunch of sticky substance behind paddle . Cleaned up wall . Paddle is no longer sticking . No water leaks detected at time of service . Job complete"

"Arrived on site ,replaced drum W10508188. Tested unit and all checked normal. New drum fix noise and vibration noise . No lint build up at time of service . Job complete"

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the blower wheel and tested the unit. I found the unit work for 10 minutes without making a sound. The unit is now working and operating as designed. Call complete. WP69772.