We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Austin, TX 78736
Justin
Job Details: 06/02/2022
"Arrived on site for a dishwasher leaking. Upon arrival the customer was having a plumbing issue and the water was off. However, they stated the unit was dripping from the float switch area, and had a plastic container with water in it that was under there. Due to this I am ordering the float switch components to replace. Before install the follow up tech needs to run a diagnostics cycle to verify leak. Office to reschedule. ; ordrng 1 WPW10346525 (Float) and 1 WPW10316267 (Standpipe)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2022
"Arrived on site for dryer not starting cycle. Inspected unit and work area. Measured incoming voltage at outlet and terminal block and found correct. Inspected control and found burnt relay (see SD-QUICKPIC). Measured resistance on fuses and element, no issues found. Will need to replace control. Schedule return for Wednesday the 8th. Spoke with customer on failure. ; ordrng 1 W11481107 (Control)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2022
"Arrived on site for stacked washer door not unlocking. Inspected unit and work area. Unable to get model and serial number, due to unit being stacked. Reached out to service team to identify unit and service pointer for issue to attempt to preorder parts needed. Will need 2nd tech on site to remove dryer to service unit. ; ordrng 1 W11574590 (CCU) and 1 W11574592 (Control) and 1 W10597311 (Pressure sensor) and 1 W10676317 (Pressure hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Andice, TX 78628
Jonathan S
Job Details: 06/02/2022
Arrived on site to install previous diagnosed part. Found roller did not fit in housing. Found rear roller was order. Will need to order correct roller. Schedule return for Wednesday the 8th. ; ordrng 1 WPW10475495
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Taylor, TX 76574
Kimo
Job Details: 06/02/2022
Arrived onsite to inspect a range with cracked cooktop. Upon inspection I found the cooktop damaged. I found no signs of impact damage on the glass. See pix for what damage looks like. I am ordering 1x cooktop (black). Office to reschedule ; ordrng 1 W11175876 (Cooktop)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Matthew
Job Details: 06/02/2022
Arrived onsite for range powering on and off on its own. Customer has video. Stored error code for keypad failure and internal board failure. Ordering main control and keypad for repair. Office to reschedule.; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Pflugerville, TX 78660
Matthew
Job Details: 06/02/2022
Arrived onsite for range element not functioning. Upon arrival customer stated LF burner not working properly. Only the inner coils are working not the outer duel section. Exposed element and found LF element visibly failed . Will need replacement. LF element was RWO. Tested other elements and found all working. Office to reschedule. ; O-emld tckt
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2022
"Arrived on site to test unit for not turning and not heating. Found previous company damaged door switch. Also found blown thermal fuse. Recommend replacing cutoff, thermal, heater and door switch. Need to run vent test to ensure unit is also venting properly. Office to reschedule. ; ordrng 1 DC47-00016A (Thermal fuse) and 1 DC96-00887C (DC96-00887C) and 1 DC64-00828B (Door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2022
Arrived on site to test unit for loud noise and not cooling properly. Found FC evap completely frosted over. Attempted to acces evap but unable to remove foam cover without causing further damage. Advised customer to defrost to be able to properly diagnose. Took resistance of thermistors from control p5 connection and both thermistors reading open. Recommend 2hrs on return visit. Office to reschedule. ; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA01
Near Killeen, TX 76549
Tyler
Job Details: 06/02/2022
Arrived on site for refrigerator not cooling.. upon arrival found temps at 55/0. Found no signs of defrost issues. Found all fans runnning as well as the compressor. Found large wet spot on back of unit behind the rc. Also found inner side of rc liner with same ice formation indicating liner void that cant be repaired. Will need findings reported to ahs of irreparable condition.; ordrng 1 Cnote (Needs ahs reporting)
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS2
Near Killeen, TX 76549
Tyler
Job Details: 06/02/2022
"Arrived on site for dishwasher not operating. Upon arrival comfirmed polarity and power supply from outlet. Found fuse blown on acu. Tested ACU with fuse tester and found control failing. Found ACU cant be reliably repaired. Need findings reported to ahs. Cal complete 8546514 control, 675813 fuse ; ordrng 1 8546514 (Control) and 1 675813 (Fuse) and 1 Cnote (Needs ahs reporting.)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV174KFA
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/02/2022
"Arrived on site for microwave not starting/heating. Upon arrival confirmed complaint. Found unit had stable power supply. During disassembly found multiple parts had grease build up and were cracking/breaking found all upper two door switchs failing, ui panel had broken mounts causing door not to shut fully. Also found hook latch broken with door switchs falling off. Found wall mounting bracket starting to detach from wall. Couldnt test unit further in current state. Due to current condition and amount of wear unit has taken, a safe repair cant be reliably done. Would need findings reported to ahs. Call complete ; ordrng 1 5304473811 (Overlay) and 1 5304473813 (Touch control) and 1 5304473818 (Panel) and 1 5304440289 (Latch hook) and 1 Cnote (Needs ahs reporting/cant guarantee safe repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Killeen, TX 76543
Tyler
Job Details: 06/02/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found a massive ice blockage completely covering the RC ev coil. Found unit was also causing deli drawer not to fully close due to ice blockage. After testing RC/FC thermos and found the following results: Rc 7.1k, fc 12.7k. Temperatures on arrival were at 60? and 20? in RC and FC. Called techline and spoke with Drew sr#7733794340. Was instructed due to condition of you unit the following parts we need to be ordered fromService pointer: w11092686, Food grade rkv, drip pan, hv control, ui control, thermistors, and harness. Office to reschedule once availability of parts is known and defrost has been performed; ordrng 1 W10843055 (Hv control) and 1 W11457241 (Drip pan) and 1 w11092686 (Parts from service pointer) and 1 Unknown (Food grade rkv) and 1 Unknown (Shims) and 1 Cnote (Please read att note for rescheduling)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78756
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from tub. Tub is damaged ordering new tub. ; ordrng 1 W11513977 (Tub) and 1 2hour (2 hour)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Austin, TX 78734
Brandon
Job Details: 06/02/2022
"Arrived onsite for customer complaint of noise issues and not making ice, found failed compressor and possibly condenser fan motor. Ordering compressor, filter drier, access valve, and fan motor ; ordrng 1 WPW10605286 (Compressor) and 1 W10913906 (Access valve) and 1 Cnote (Non UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 Cnote (Office to reschedule) and 1 W10124096 (Condenser fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Lakeway, TX 78734
Brandon
Job Details: 06/02/2022
"Arrived onsite for customer complaint of unit making noise, found noise coming from compressor, internally, will need new compressor. Ordering parts. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS TECH) and 1 Cnote (Office to reschedule) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/02/2022
Arrived on site to replace both FC and RC door gaskets. Removed FC gasket and door linear was cracking. While replacing FC door gasket linear kept cracking every 1/2 or less. Heated linear edges with heat gun to prevent cracking but no success. Cracks are preventing gasket from locking into place properly causing gasket to pop right off. Recommend replacing both doors for proper repair. Office to reschedule. ; ordrng 1 LW10599404 (RC door) and 1 LW10599407 (FC door)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/02/2022
Arrived on site to test unit for constant draining and door staying locked. Was able to get door to unlock and stop drain. Ran diagnostics and found no functions turning on. Tried running regular cycle but same results. Unable to fully diagnose due to dryer being on top of washer and space would not allow dolly to be used safely. Customer stated they would remove dryer before returning visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near San Marcos, TX 78666
Andrey
Job Details: 06/02/2022
"Okay test unit for no drain, tested unit found ceased drain pump, replaced drain pump, tested unit, unit now is running as designed, unit has stops missing , ordering track stops, office to reschedule ; ordrng 2 WPW10082861 (Stops)s"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Kyle, TX 78640
Andrey
Job Details: 06/02/2022
"Arrived on site to test unit for ice buildup top right corner, tested unit found, frozen ball of ice around capillary tube, and only one coil of frost on the Evaporator, spoke to senior sealed system tech, will need foam duct,compressor,evaporator,dye drier,access valve and nitrogen kit, ordering parts office to reschedule ; ordrng 1 W10919804 (Evaporator foam duct) and 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (UV dryer) and 1 Nitrogenkit (Nitrogen kit) and 2 W11506635 (Access valve)s"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGDA
Near Austin, TX 78745
Luis
Job Details: 06/02/2022
"Arrived on site. Removed evaporator cover found broken heater coil,replaced heater coil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUR50X24HZ00
Near Round Rock, TX 78681
Cliff
Job Details: 06/02/2022
Arrived on site to replace previously ordered parts for refrigerator. Sprayed evaporator with bubble solution prior to replacing compressor. Found refrigerant leak on bottom center of evap. Took picture and contacted tech line. Tech line verified issue and evap is not serviceable. Advised customer on findings and that customer service will call to resolve claim.TravisFile# 7733792670
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78748
Luis
Job Details: 06/02/2022
"Arrived on site for damaged door. Installed new fresh food door and nameplate,checked door seal good,had customer verify appearance."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Kimo
Job Details: 06/02/2022
Arrived onsite to install previously diagnostics pat. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2022
"Arrived on site to test unit for oven not heating. Found broken igniter. Customer stated unit is brand new and havent had a chance to use. Replaced igniter, tested unit to 350, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2022
"Arrived on site to test unit for broken outer glass. Replaced outer glass door, tested unit, unit working as designed. Job complete."
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near New Braunfels, TX 78130
Andrew
Job Details: 06/02/2022
"Arrived on site to replace control from previous diagnosis. Replaced control, console is now receiving proper voltage but not responding. Replaced console and jumped personality as per techsheet. Unit now working as designed. Ran diagnostics multiple times with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78736
Luis
Job Details: 06/02/2022
"Arrived on site for no ice. Ran diagnostics open thermistor on icemaker,installed a new icemaker ran harvest test passed,ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGW06
Near West Lake Hills, TX 78746
Luis
Job Details: 06/02/2022
"Arrived on site for not dispensing ice. At time of visit ice dispensing,tested ice dispenser multiple times unit working"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Pflugerville, TX 78660
Kimo
Job Details: 06/02/2022
Arrived onsite for to install previously designed pats. Upon arrival I installed new terminal block and repair harness with electrical repair kit. Tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1PHKXPQ09
Near Pflugerville, TX 78660
Kimo
Job Details: 06/02/2022
Arrived for refrigerator with water/ice in bottom of this freezer. Upon inspection I found that the drain tube was clogged I removed clog and found unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS0
Near Pflugerville, TX 78660
Kimo
Job Details: 06/02/2022
Arrived onsite for range oven not closing. Upon inspection I found that the right side hinge was broken. I installed new hinge and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Elgin, TX 78621
Kimo
Job Details: 06/02/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new harness and fuse and tested unit and and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78748
Justin
Job Details: 06/02/2022
"Arrived on site to install previously diagnosed parts. I ohmd out all major components and found the cap bad. Upon further inspection I found the latch physically broken. I replaced the cap, latch, UI, console, and control. I called the WP safety team and spoke to Lauren and received SR# 7733675381. I then cycled the unit five times in order to sync, but the UI became unresponsive. I called techline and spoke to Orlando and received SR# 7733794899. I walked Orlando through the repairs, and how the blow out on the control burned out the UI too. Orlando stated that per the SP W11498806 you have to replace the UI first in order to sync it to the original control. However, if the original control is damaged and unusable along with the UI then this is not possible.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near McDade, TX 78650
Kimo
Job Details: 06/02/2022
Arrived onsite for dryer with no heat. Upon inspection I found that the T-fuse had blown. I replaced fuse and tested unit and found unit operating as designed.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Lou
Job Details: 06/02/2022
"Arrived on site inspect refrigerator temps. Upon further inspection, I tested temps in the FC=51 degrees & RC=55 degrees. Being as the unit recently had a sealed system repair, I tested system pressures with my gauges and found the system equalized. I went to place the unit in diagnostics and using my ultraviolet light, I found dye in the evaporator pan and in the RC drain tube. I removed the RC evap cover and found dye with refrigerant in the drip pan. I found the RC evaporator had a leak at the cap tube. Also found the RC evaporator defrost thermistor was bad. I removed and replaced the compressor, access valve, UV dye drier and RC evaporator and vacuumed the system. Pressures held good. I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test #4. At the end of testing, the unit was operating as designed and the evaporator had a good frost pattern. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS5
Near West, TX 76691
Jonathan M
Job Details: 06/02/2022
"Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised the unit does not complete the cycle most of the time but will complete some cycles. Ran the unit through diagnostics and found an F6 E3 (over suds/air in pump), F6 E6 (incoming water temperature below 65?F), and F8 E1 (long drain) error codes. I ran the unit through an auto test and the unit ran as designed. Opened up the dishwasher and checked the resistance on the ohWI thermistor. Found it within range. Spoke to SW and was advised the issue at that point could only be with oversuds in and with incoming water temperature to the unit. I did find that the dishwasher was not pulling in hot water during the cycle and found hot water took a really long time to get to the kitchen sink. After running another test cycle, found excessive suds after getting hot water to the dishwasher. Advised the customer to run hot water to the sink prior to running a dishwasher cycle and to try to remove the excess suds from the dishwasher before further cycles. Was advised not to make any further repair at this time and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
Wesley
Job Details: 06/02/2022
Arrived onsite and found unit operating properly after restoring water supply to it. Tested unit. All checks good. Provided customer instruct on operation.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76707
Jonathan M
Job Details: 06/02/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Disassembled the dryer and tested all heating components. Found the element open. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Waco, TX 76712
Jonathan M
Job Details: 06/02/2022
"Arrived on site for an ice machine that is still not making ice. Inspected unit and work area. Found the unit running but the evaporator plate not making ice. Hooked up my gauges to the unit and found the pressure equalized at 45 psi. Went ahead and charged it back up to 55 psi on both sides and ran the unit. Found the unit reaching 125 psi and two psi on the low side. Ran unit through an icemaking cycle and the unit did not harvest the ice due to a hanging evaporator thermistor. Fix the evaporator thermistor to sit on top of the evaporator plate line. The unit went through another icemaking harvest and the unit harvested ice as designed. Spoke to CS and was advised not to make any further repair and to wait and see what was going on. The customer requested that we contact whirlpool as well. I called Whirlpool Techline and spoke to Robert SR# 7733792104. He advised the same thing based on the findings of the unit. He advised that if the issue persists after recharging the unit, then it would need another sealed system repair but do you have the customer contact back it further issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, TX 78641
Wesley
Job Details: 06/02/2022
Arrived onsite and replaced the freezer LED module which had shorted. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 06/02/2022
Arrived onsite and found broken adjuster. Replaced both upper adjusters using kit. All checks good! Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Wesley
Job Details: 06/02/2022
Arrived onsite for not spinning out clothes off balance loads. Found customer primary load is washing bedding every day. Advised customer on high rate of clumping and off balance with bedding loads. Advised on adjusting the balance manually and running. Drain and spin cycle. All else checks good.
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Georgetown, TX 78633
Lou
Job Details: 06/02/2022
"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the unit door and it opened very fast. I found the left hinge cable had come off. I pulled the unit out and found where insulation had gotten tangled in the cable/spring and the cable had gotten wrapped around the pulley causing it to fray. I removed and replaced the left hinge cable and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Lou
Job Details: 06/02/2022
"Arrived on site to inspect range leaking gas. Upon further inspection, the customer advised that the unit is not leaking gas, but the cooktop doesnt work. I found the display blank and the gas turned off. I turned the gas on and then found the display on and scrolling to check the cooktop knobs are in the off position press Start. I tested the cooktop burners and nothing happened. I then pressed could hear the safety valve click and the burners all began to operate as designed. I advised the customer that they had a surge or power outage recently that caused the unit to go into a safety mode. I went into tools and turned the energy save mode off. I placed the unit in diagnostics and checked for error codes and found none. When I took the unit out of diagnostics, I demonstrated the customer how to get the unit out of safety mode when the control begins to scroll, I advised to press the button and listen for the click. Once they hear the click the cooktop will be available for use. I used the ga sniffer prescreened for todays service to check for any gas leaks and found one. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, TX 78641
Lou
Job Details: 06/02/2022
"Arrived on site to inspect refrigerator ice maker in the freezer not working. Upon further inspection, I attempted to test the ice maker using my jumper wire from points T-H and it failed to harvest. I found the shut off arm had come out of of the shaft and the ice maker was in the off position. I adjusted the arm and placed the ice maker in the on position and the ice maker is operating as designed. I advised the customer of my findings and demonstrated how to re-install the arm should it happen again. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, TX 78641
Lou
Job Details: 06/02/2022
"Arrived on site to inspect range oven not working. Upon further inspection, I tested the oven on Bake at 350 degrees. I could hear the control relay click, but not showing voltage to the ignitor. Tested the ignitor and it was out of range. I removed and replaced the main control and ignitor and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78747
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit for bottom vent not staying on. Found bad screw replaced screws test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78704
Leonardo
Job Details: 06/02/2022
Arrived on site to test unit for oven not working test unit and found frozen screen. Reset unit and unit started working job complete.
We serviced a
KENMORE OVEN
Model 790.78923
Near Austin, TX 78759
Joe Z
Job Details: 06/02/2022
Arrived onsite for NEEDS THE ELEMENT TESTED AND RECALIBRATED. Upon arrival found unit is a gas range and could not locate model and serial number. Test both top and bottom ovens. Bottom oven preheated and operates as designed. Top oven is averaging 20 degrees too cool.calibrated unit to be closer to 350. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED8100DW0
Near Austin, TX 78759
Joe Z
Job Details: 06/02/2022
Arrived onsite for Dryer needs to be rebalanced on pedestal as it is not level.. upon arrival found that unit just needs an install repair due to dryer being 3 inches from floor line. There is no repair I can do to raise unit 4 inches to clear cabinet door to open. Spoke with CS and there will be no charges made
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78732
Brandon
Job Details: 06/02/2022
"Arrived onsite for customer complaint of lights not working, found unit needed all modules replaced due to SP S84638, after replacing all modules, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78758
Joe Z
Job Details: 06/02/2022
"Arrived onsite for Not cleaning . Upon arrival Mr. showed me that detergent is not dissolving. Ran diagnostics and got 2 error codes F6-E6 in coming water temp, F8-E2 drain motor. Ran a diagnostics test and sump and motor is making a loud clicking sound and not pressurizing water correctly. Need to replace sump and motor. When draining , was able to drain correctly
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78752
Kevin
Job Details: 06/02/2022
"Arrived on site and inspected dryer and found control panel is not responsive. After replacing control panel dryer is working properly took a short video and sent it to KB/service management. Customer is a Spanish speaker and used Google translate to pass on that apartment complex should ensure vent is cleaned to the exterior of the building before dryer is used again, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Austin, TX 78753
Kevin
Job Details: 06/02/2022
"Arrived on site and found control is showing F1E3 on display, replaced control board and set oven to preheat. Range is now operating properly, job complete"
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Austin, TX 78754
Kevin
Job Details: 06/02/2022
"Arrived on site and found left front igniter is not showing a spark, sent a short video to KB/service management. Inspected spark module and found electrode wire is not attach to spark module. Electrode wire is not properly seated into plastic shroud, took pictures. Reconnected wire and sent another short video of igniter firing properly and burner igniting to KB/service management, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Del Valle, TX 78617
Kevin
Job Details: 06/02/2022
"Arrived on site and inspected washer and found standing water in tub, found broken wire at drain pump connection and after repairing it drain pump removed all standing water and washer will now complete a diagnostic cycle. If issue happens again pre-order lower harness and drain pump, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Georgetown, TX 78626
Cliff
Job Details: 06/02/2022
Arrived on site to diagnose a dryer that is giving error code. Found thermistor was plugged in during previous repair and rewired it properly. All is working properly at this time. No charges for trip as previous tech caused issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78754
Joe Z
Job Details: 06/02/2022
"Arrived onsite for icemaker not making ice and freezing certain foods. Found RC was set at a 36, recommended to use recommended setting. Ran harvest test on ice maker and test failed. Replaced ice maker and test now passed. Also heard ice maker fill with water. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Justin
Job Details: 06/02/2022
"Arrived on site for a dishwasher with no power. I checked voltage at the wall, cord, and control. All were good. This indicates a faulty control. I installed the new control and the unit became responsive. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Austin, TX 78737
Justin
Job Details: 06/02/2022
Arrived on site for a dishwasher that doesnt drain properly. Upon arrival the customer stated that the unit has water left over in the filter area and it is not heating properly. I ran a diagnostics cycle while measuring amp draw to the heater. I found the unit heating and draining as designed. I informed the customer on the designed of the heater and drain. I also informed them on the use of a customer instruct and how they will be charged if another one is used. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78736
Justin
Job Details: 06/02/2022
"Arrived on site for a dishwasher that was not responsive. Upon arrival the customer showed me how the console was blank and not turning on. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and checked voltage to the UI. I found good voltage, and while checking the voltage the UI lit up and became responsive. I then put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW1
Near Austin, TX 78737
Justin
Job Details: 06/02/2022
Arrived on site for a dryer that would turn on but not start. I checked voltage at the wall and found across both legs it got 200VAC. I found that both legs to neutral or ground get 120VAC. I informed the customer that this could cause longer dry times. I also found significant lint build up in the unit. I gained access to the back of the unit and ohmd out all components. I found the thermal fuse open. I cleaned the unit and installed the fuse. I then tested the unit and found it running as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Temple, TX 76502
Jonathan M
Job Details: 06/02/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both control and the drain pump and tested the unit. The unit ran and operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78730
Luis
Job Details: 06/02/2022
"Arrived on site for no cool. Found ui unresponsive diagnosed a defective main control,installed new control powered unit on,compressor and fans powered on."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2407LB0B
Near Temple, TX 76502
Jonathan M
Job Details: 06/02/2022
Arrived on site for a dishwasher that will not start cycles. Inspected unit and work area. Did confirm that the customers user interface was not excepting selections but then noticed that the control lock was on. Disable to control lock and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2022
"Arrived on site for washer having error code F3-E1. Inspected unit and work area. Performed diagnostics mode and checked error codes, found none. Ran automatic test cycle and monitored unit. Found all components operating. Ran unit with a load of towels. Monitored operation with top off. Found unit sharing a circuit with vac charger. Found customer on home water softener system. Spoke with customer on soap usage and dedicated circuit. Unit is operating as designed, no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Matthew
Job Details: 06/02/2022
Arrived onsite for range not functioning. Upon arrival found no display to unit. Checked incoming power and had no vac. Checked breaker and found tripped. Unplugged unit and restored power but breaker is tripping automatically. Home has bad circuit that will need to be addressed by an electrician. Ran an extension cord to unit on different circuit and unit powered on. Ran test on control and burners and all of functioning properly. Took pics. Replaced failed knob (1) due to bent valve shaft. Corrected shaft as well. Cord is in working condition insulation is just pinched. Notified customer of findings and will address with builder. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2022
"Arrived on site for dishwasher leaking water at door. Inspected unit and work area. Removed door panel and inspected for signs of water. Performed diagnostics mode, no fault codes stored. Monitored test cycle and found heavy leak at dispenser. Removed dispenser and inspected gasket. Customer stated that he just replaced dispenser, due to broken door on dispenser. Found dispenser was loose and causing leak. Reinstalled dispenser and ran test cycle. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78758
Matthew
Job Details: 06/02/2022
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found kinked drain hose. Adjusted hose and tested. Unit is functioning properly properly. No leaks present at this time. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RS22HDHPNSR/AA
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2022
"Arrived on site for refrigerator water dispenser not stopping when dispensing. Inspected unit and work area. Tested operation to verify failure. Found possible switch sticking or failed. Disassembled dispenser front and found switch had caught under rubber housing. Adjusted switch and reassembled. Tested water dispenser operation without and with water filter. Found switch no longer sticking and dispenser stopping. Found water filter will need replaced, minor air and charcoal debris in water.
We serviced a
FRIGIDAIRE DRYER
Model GLEQ2152ES1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2022
"Arrived on site for dryer making a tapping sound. Inspected unit and work area. Tested operation to verify failure. Checked all drum baffles and found clear. Found when pressing on back bearing noise no longer occurred. Disassembled unit and found fault with bearing. Will need to replace bearing kit. Removed failed bearing and installed bearing kit. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Austin, TX 78739
Justin
Job Details: 06/02/2022
Arrived on site for a dishwasher leaking. Upon arrival the customer showed me a video of the DW leaking from the diverter. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position and F8E1 for slow drain. I cleared the error codes. I then ran a diagnostics cycle and found it aggressively leaking from the diverter. I installed the new sump and motor and then test the unit. I found the unit running as designed and no longer leaking.
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB10
Near Manchaca, TX 78652
Justin
Job Details: 06/02/2022
Arrived on site to install a bake element provided by the customer. Upon further inspection I found the bake element physically broken. I informed the customer that if I installed their part then the repair is not warrantied. installed the new element and then tested the unit. I preheat the unit to 350?F and found the unit working as designed.
We serviced a
KENMORE OVEN
Model 790.488399
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2022
"Arrived on site for oven not baking. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to bake element and measured resistance, found opened/ failed bake element.Removed failed element and installed new. Assembled unit and powered on. Tested operation and monitored unit to preheat. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Manor, TX 78653
Joe Z
Job Details: 06/02/2022
Arrived onsite to install previously recommended parts from techline. Upon arrival thawed all ice covering evaporator.Replaced heater and control. Test unit under diagnostics and watched heater energize. Unit is operating as designed. Customer will monitor unit. Job complete
We serviced a
SAMSUNG DRYER
Model DV5451AEW/XAA
Near Kyle, TX 78640
Justin
Job Details: 06/02/2022
Arrived on site for a dryer with no heat. I checked voltage at the wall and found it good. I then checked voltage at the terminal block and found one of the legs bad and the unit only receiving 120VAC. I ohmd out the power cord and found it good. This indicates a bad power supply from the wall. I also found the customer had very restricted airflow at the wall. I informed the customer of my findings. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/02/2022
"Arrived on site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F2-E5 lid lock fault. Ran automatic test cycle and found lid lock attempting to lock. Inspected lock for possible interference, found failed lid lock. Removed failed lid lock and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Pflugerville, TX 78660
Kimo
Job Details: 06/02/2022
Arrived onsite for refrigerator with doors that would not seal. Upon inspection i found that the inner liner of the unit was separating from the out. I called techline and spoke to Andrew and submitted photos and Andrew put it in for replacement sr# 7733793388. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Austin, TX 78758
Matthew
Job Details: 06/02/2022
Arrived onsite for washer dispenser drawer failure. Upon arrival inspected unit. Found visibly failed drawer. Replaced drawer. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Pflugerville, TX 78660
Matthew
Job Details: 06/02/2022
Arrived onsite for range bake cycle not functioning. Upon arrival inspected unit. On inspection found glow igniter not energizing. Was pulling no amps and was receiving 120 vac. Need ignitor replacement. Replaced ignitor and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Pflugerville, TX 78660
Matthew
Job Details: 06/02/2022
"Arrived onsite for range bake function not operating. Upon arrival tested unit. Found bake and broil function not operating. Could see spark but could not hear gas valve open. Called tech line for assistance. SR#7733787418. Tested valve and was good. Exposed DSI and tested, was good. Tested again and unit started working. Found harness was pinched on back panel. Made adjustment to harness route and unit is now functioning properly. Job complete"
We serviced a
KENMORE DRYER
Model 110.7682269
Near Cedar Park, TX 78613
Lou
Job Details: 06/02/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the timer and tested. Unit is operating as designed.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2022
Arrived on site to test unit for no power. Found breaker to unit was tripped. Also noticed a separate breaker labeled AC was tripped. Reset breakers and tested unit. Had both oven preheating and 10mins into preheat unit lost power. Found same two breakers were tripped. Ran continuity through harness and performed check list as stated in service pointer W11525530. Advised customer electrician would be needed to correct electrical issue. Job complete.
We serviced a
LG WASHER
Model WM4370HWA
Near Andice, TX 78628
Cliff
Job Details: 06/02/2022
Arrived on site to diagnose a washer that is not responding to user input. Found child lock on and turned it off. All is working properly at this time and no repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78628
Cliff
Job Details: 06/02/2022
"Arrived on site to diagnose a cooktop that has reddish flames. Found homeowner runs humidifier in home, and I advised that due to humidifiers atomizing excess oxygen into the air it can cause issues with the fuel to oxygen ratio. This can and will cause reddish flames. No further repairs needed."
We serviced a
LG DRYER
Model DLGX3471V
Near Georgetown, TX 78626
Cliff
Job Details: 06/02/2022
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.
We serviced a
GE COOKTOP
Model CHP95302M4SS
Near Salado, TX 76571
Tyler
Job Details: 06/02/2022
Arrived on site for cooktop not functioning correctly. Upon arrival confirmed complaint. Upon further testing I found short module when multiple burners where turned out but unit had stable power supply. Replaced module control and retested unit. Found water could boil in under a minute. Informed customer of status. Unit functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salado, TX 76571
Tyler
Job Details: 06/02/2022
"Arrived on site for washer not completing cycles and stopping too early. Apart arrival confirmed issue and found an F7 E4 F5E4 and F8E6 error codes in diagnostics. After further inspection and testing found the resistance to the stater/motor as well as inspected slider and found them functioning within manufacturing specs. I then found failure in ui and control. Replaced both parts then reassembled, reset and tested unit. Found washer cycle through desired setting as designed with no leaks. Call complete"
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Holland, TX 76534
Tyler
Job Details: 06/02/2022
"Arrived on site for washer not cycling. Upon arrival confirmed issue. After further inspection I found the following error codes: 31, 27, 6, 29, 23, 8. Once I disassembled unit I found pressure hose had come detached from unit. After repairing hose I reassembled and tested unit on a full quick wash and separate drain and spin cycle and found unit function as designed with no leaks or failures. Call complete"
We serviced a
KENMORE WASHER
Model 110.2672269
Near Cedar Park, TX 78613
Lou
Job Details: 06/02/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Temple, TX 76501
Jonathan M
Job Details: 06/02/2022
Arrived on site for a range that is flashing an F3 E0 (oven sensor open/shorted) error code. Inspected unit and work area. The customer advised that the unit is also flashing other error codes. Found the unit flashing an F9 E1 (miswired range). When I went to clear that code I found an F1 E0 (main control failure) error code
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Temple, TX 76501
Jonathan M
Job Details: 06/02/2022
Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Went to jump her the icemaker and found I spilled up inside of the timer area restricting the motor from being able to turn. Did notice the icemaker was leaning forward potentially causing the issue. Remove the icing it attempted to jump the icemaker. Found that the motor would not turn. Replaced the icemaker and tested the unit. Then I began to work and harvest as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Andice, TX 78628
Vincent
Job Details: 06/02/2022
Arrived on site for refrigerator inspected unit and work area. At arrival I inspected icemaker and it was disassembled by CX. I reassembled and tested and it was bad.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78641
Vincent
Job Details: 06/02/2022
"Arrived on site for range, inspected unit and work area. CX complaint was lower drawer wont slide smooth. I inspected unit and found no issue with drawer. I explained to CX there is no ball bearing slides on these units its just metal with plastic where it slides, CX understood. No leaks observed during service, job completed."
We serviced a
LG WASHER
Model WT1101CW
Near Leander, TX 78641
Vincent
Job Details: 06/02/2022
"Arrived on site to install previously diagnosed parts, installed new lid latch and tested. Unit is now operating and draining as designed. No leaks observed during service. Job completed."
We serviced a
GE DRYER
Model GTDP301EL0WS
Near Austin, TX 78732
Brandon
Job Details: 06/02/2022
"Arrived onsite for customer complaint of unit not starting, found loose connection at L1 on terminal block, I tightened connection, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Marble Falls, TX 78654
Vincent
Job Details: 06/02/2022
"Arrived on site for dryer not heating, inspected unit and work area. I tested voltage at the wall plug and had 240v coming out. I then tested voltage at the terminals and found natural disconnected. I connected unit properly and tested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Marble Falls, TX 78654
Vincent
Job Details: 06/02/2022
"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested ice dispenser and found the impeller strip, I changed impeller and motor as motor was stripped. Tested and its now operating as designed. No leaks observed during service. Job completed."
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Burnet, TX 78611
Vincent
Job Details: 06/02/2022
"Arrived on site for GE refrigerator, inspected unit and work area. CX explained there was a power outage and refrigerator was dead after power came back on. Inspected unit and tested voltage coming in to to the control and had a good 120v I ten tested voltage going out and had nothing. Unit did come back on and seem to be operating as designed. Advised CX to let unit cool for 24hrs before they start to fill with goods. No leaks observed during service. Job completed."