We serviced a
GE DRYER
Model GFD65ESPN0SN
Near Pflugerville, TX 78660
Wesley
Job Details: 11/24/2021
Arrived onsite and found good power supply and cord on an electric dryer. Updated model and serial. ; ordrng 1 WE11X29790 (Heater) and 1 WE04X29793 (Hi limit) and 1 WE04X29792 (Inlet thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for FRIDGE; ICE MAKER IS NOT PRODUCING ICE AND LEAVING WATER CONDENSATION IN DROP BOX. BOTTOM ICE MAKER. Ran temps mod fridge is 42 and freezer is 10. Found small amounts of frost on evap cover but nothing too concerning. Tested evap fans and both are spinning. Tested ice maker fan and it wouldnt come on. Tested ice maker fan at the control and it wasnt getting voltage. Ordering fridge ice maker W11483245, ice maker fan W10846539, and main control WPW10675033 to return and complete the repair. Will return with freezer ice maker to install as well. All parts will need authorization.; ordrng 1 W10846539 (Autho Ice box fan) and 1 W11483245 (Autho Fridge ice maker) and 1 WPW10675033 (Autho Main Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78756
Luis
Job Details: 11/24/2021
"Arrived on site for no ice. Diagnosed error code was never erased after icemaker replacement,power cycled unit,ran diagnostics,icemaker passed harvest,ran error test no errors,ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Light Bulb. Found fridge led Module had a burnt out led causing the rest to only light up halfway. Removed led module and installed new led module. Light now works as designed.Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78633
Tommy
Job Details: 11/24/2021
Arrived onsite for dishwasher not draining. Upon arrival found pump was burned out replaced and tested found unit to be operating as designed now no signs of leaks job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held at -30/0. Installed 5.5oz of R134a refrigerant and monitored pressures. In step 5 of test 4, pressures held good at 0/150. Unit is cooling as designed. Customer paid the balance due of $616.77 with CC. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78736
Kevin
Job Details: 11/24/2021
Arrived on site and inspected Washer and found saved error code F6 E2 for communication failure between control board and control panel. Control panel is unresponsive and will not enter a diagnostic cycle.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 11/24/2021
"Arrived on site for light issues. Diagnosed a defective freezer led,replaced lower right side led module in freezer section all leds working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for WHEN THE MACHINE STARTS--THE LID WILL TRY TO LOCK BUT DOESNT, AND THEN JUST POWERS OFF. Placed in diagnostics and F0E3, F2E1 came on. Customer stated when they lost power it gave them an F5 error code, but no lid lock codes were present in diagnostics. Cleared error codes. Ran manual diagnostics and lid lock was working as designed. Customer stated after it powered down they tried running the washer again and they put pressure against the lid where the lid lock latches and it has been working perfectly since. I gained access to the lid lock and removed it from the lid. I cleaned out the strike and lid latch to remove dirt and debris. Removed coins from between wash plate and basket. Reinstalled lid lock and tested. Lid lock still working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Robert
Job Details: 11/24/2021
Arrived on call to replace previous diagnosed parts. After replacing door and bin. Test water flow.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2021
"Arrived on site to inspect unit for not allowing fan to run, upon inspection found the whole lower freezer section disassembled to include the fan being miswired. Rewired fan to have a correct ground, replaced control board. All functions returned normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2021
Arrived on call for complaint of not finishing cycle. Ran diagnostics and got two different codes for failed motor And capacitor. Will need motor and capacitor ; ordrng 1 W10836348 (Motor) and 1 W10804664 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Lou
Job Details: 11/24/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=33 degrees & RC=43 degrees. I found the recently replaced UI is missing digits. I placed my gauges on the compressor and drier and tested the unit in test 4 of diagnostics. Pressures equalized at 22/25. In step 3 -19/125; step 4 0/130; step 5 0/150. I found a ball of ice on the upper right corner of the FC evaporator and amp reading is low at 1.21amps. I dumped the charge and vacuumed the system for approximately 20 minutes and then reinstalled 5.5oz of R134a refrigerant and tested the system in test 4 of diagnostics. Equalized pressures was 30/30. Step 3 of test 4 pressures were +7/145; step 4 +6/150; step 5 +10/200 and compressor amp draw is 1.77amps. I contacted techline and spoke to Rich and advised of the complaint, the history on the unit and my findings. Rich advised that there is a restriction in the 3way valve and to replace the 3way valve, UV dye drier, UI and compressor. Provided SR#7731799838. I am ordering the compressor kit, 3 way valve, UV dye drier, access valve, UI and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11387386 (UI) and 1 W11429659 (3 way valve assembly) and 1 W10832994 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (Authorization)"
We serviced a
MAYTAG DRYER
Model MGD5630HW1
Near Austin, TX 78746
Kevin
Job Details: 11/24/2021
"Arrived on site and inspected Dryer and while running it did not hear any excessive noise. Customer has a video of dryer rattling while running. Disassembled dryer completely and found rear support wheel is not rolling properly but could not find any other issues. Recommended replacing repair kit. after replacement ran dryer again and found airflow meter is showing restricted, recommended that homeowner contact a dryer vent cleaning company to correct issue, job complete"
We serviced a
GE REFRIGERATOR
Model ZISS420DRHSS
Near Austin, TX 78730
Luis
Job Details: 11/24/2021
"Arrived on site for no cool in fresh food section. Checked door seal good,gasket sealing correctly. No air flow entering fresh food compartment found Ice buildup in return vent in freezer section and fresh food diagnosed unit will need icing kit and foam blocks. Job will need 2 hrs; ordrng 1 WR49X10021 (Icing repair kit) and 1 WR17X11193 (Air return) and 1 WR02X11225 (Foam block) and 1 Evapblock, states that autho needed"
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Austin, TX 78746
Kevin
Job Details: 11/24/2021
"Arrived on site and replaced control panel diagnosed by previous technician. After replacement set ovens to preheat took one picture of them heating properly. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
Luis
Job Details: 11/24/2021
"Arrived on site for dispenser issues,per customer dispenser light will power on and off on its own. Diagnosed a defective ui control,replaced ui control tested dispenser unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76502
Tyler
Job Details: 11/24/2021
Arrived on site for washer not washing or cycling as designed. Upon arrival found no errors in diagnostics it after further testing found unit had a newer styled actuator that popped out of place. Replaced actuator with factory recommended version needed and then reassembled and tested washer. Found it switching between agitation and spin as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Coupland, TX 78615
Matthew
Job Details: 11/24/2021
Arrived onsite for range oven not reaching temp and error code. Upon arrival tested unit and heated to 400 degrees. Unit was heating and cycling properly. Customer complained about intermittent error code. Ran diagnostics and found F1E0 internal board failure error code.
We serviced a
GE REFRIGERATOR
Model PGCS1RKZASS
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2021
Arrived on call for complaint of not cooling and lights flickering. Found main control not working properly. Replaced control and operation return to normal.
We serviced a
GE DISHWASHER
Model GLD5860L15SS
Near Round Rock, TX 78665
Wesley
Job Details: 11/24/2021
Replaced drain pump and hose. Unit is now operating as designed. Unit does have a copper fill line. Observed slow leak from inlet line and advised customer. Turned water off. Advised customer that fill line should be replaced prior to leaving the water on.
We serviced a
GE REFRIGERATOR
Model GSH25JFTFCC
Near Taylor, TX 76574
Matthew
Job Details: 11/24/2021
Arrived onsite for refrigerator not cooling in RC. Freezer temperature was good. Upon inspection found evaporator frozen over causing air flow restriction to the RC. Will need to order defrost heater and bi metal as well as replacing main board. Will need AUTHO.; ordrng 1 WR51X10055 (Heater) and 1 WR50X10065 (Bi metal) and 1 AUTHO (AUTHO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78749
Luis
Job Details: 11/24/2021
"Arrived on site for no,cool. Removed evaporator cover found frost only on inlet of evaporator also found hard kink on suction line going into liner,called tech support per tech support
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Killeen, TX 76549
Al
Job Details: 11/24/2021
"Arrived on site to inspect range burner heating issues. Confirmed the front 2 elements checked out, but the switches were causing the burners to remain on high. R&R both, reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to inspect dishwasher noises. Upon further inspection, I opened the unit doo rand could hear the right spring stressing and making a loud noise. I pulled the unit from the cabinets and found the right spring bushing missing. I installed a new bushing from my van stock (WP8268990) and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making the same noises as before. I could hear the vibrating noise she described but the customer advised that the noise gets louder. I twisted the chassis by pulling and pushing at the front upper corners of the unit and the noise would get louder and it was coming from the back of the unit. I pulled the unit out on my floor protector and removed the back cover. I found the bolts to the compressor were not secured all the way. I tightened the bolts and pushed back on the compressor and the noise got very loud. I found the sound pad that goes in between the condenser coil and the lower bracket was not inserted. I placed a pad in between the coil and the brackets and tested and the noise stopped, but a new noise began at the front the unit. I found the sound pad in between the coil and the bracket at the front of the unit was smashed causing the coil to rest on the bracket. I placed a new sound pad in between the coil and bracket and tested and no further abnormal noises. I contacted techline and spoke to Ed and advised of the complaint and my findings and repairs. Ed provided SR#7732320401. I provided the SR# to the customer. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Kevin
Job Details: 11/24/2021
"Arrived on site and found strike is broken, replaced it and ran a diagnostic cycle to confirm repair. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Taylor M
Job Details: 11/24/2021
"Arrived on site to diagnose dishwasher with missing toe plate and screws. Upon arrival the customer informed me that the toe plate is there they are just missing screws, I put the toe plate into place and replaced the screws, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Lakeway, TX 78734
Brandon
Job Details: 11/24/2021
"Arrived on site for customer complaint of F70 error code again, ordering UI control,. ; ordrng 1 Cnote and 1 WPW10279709 (UI control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lockhart, TX 78644
Jacob
Job Details: 11/24/2021
"Arrived onsite for unit not spinning. Upon further inspection. Found that the gear case was locked up. Replaced the gear case. Also saw that there was a possibility of a crack in the tub, let customer know but they will use at there own discretion. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78737
Luis
Job Details: 11/24/2021
"Arrived on site for no ice. Ran icemaker,no water to icemaker,removed fill tube found frozen fill tube. Per service pointer ordering a new icemaker and fill tube. ; ordrng 1 W11397137 (Icemaker) and 1 W11395429 (Fill tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Scott
Job Details: 11/24/2021
Arrived on site for washer not starting . Found sensor wasnt in sump. Found one of the tabs broken on sensor not allowing a good seal on sump . Ordering sensor . Call to set return ; ordrng 1 W11410464 (Sensor)
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Georgetown, TX 78633
Tommy
Job Details: 11/24/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced motor and found unit fan blade would not grab unit shaft correctly reordering.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Wimberley, TX 78676
Andrew
Job Details: 11/22/2021
"Arrived on site to preform sealed system. Replaced heat exchanger, evap, compressor, drier and pan heater. System held vacuum for 20mins, charged system to specs, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78723
Scott
Job Details: 11/22/2021
Arrived on site for icemaker not making ice . Ran diagnostics. No IM error code . Ice box fan working . No frost or temp issues in either section. Ran harvest and no response from IM . Replaced ice maker . Ran harvest and fill all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2021
"Arrived on site to test unit for frost build up around ice bin and low ice production. Found ice door half way open upon arrival. Verified ice door motor receiving proper voltage but not engaging. Replaced ice door, tested unit, unit is now working as designed. No leaks detected. Advised customer to thaw ice bin out and replace once frost is removed and bin is dry. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 11/22/2021
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Buda, TX 78610
Leonardo
Job Details: 11/22/2021
arrived on site to replace bottom igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS0
Near Austin, TX 78726
Taylor M
Job Details: 11/22/2021
"I arrived on site to diagnose microwave with hole burned into the wave guide cover, I gained access to the unit and removed the wave guide, I found that the hole was caused by grease build up burning through, Upon removing the guide cover I inspected the wave guide for any evidence of arcing or grounding, I found none.
We serviced a
SAMSUNG OVEN
Model NX58H5600SS
Near Round Rock, TX 78665
Wesley
Job Details: 11/22/2021
Arrived onsite and found touch panel failure.Replaced membrane. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78738
Leonardo
Job Details: 11/22/2021
Arrived on site to test unit for making noise. Called Techline and let Techline the want us to pull unit out and run it for 30-45 minutes and see if the noise comes back when unit is out. Will reschedule for 2 hours office to reschedule. File#7732303372 ; O-emld tckt
We serviced a
WHIRLPOOL WARMING DRAWER
Model KOWT100ESS
Near Georgetown, TX 78628
Tommy
Job Details: 11/22/2021
Arrived onsite for unit having previously had flood issues near it just inspection before use found unit to be operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near Oglesby, TX 76561
Jonathan M
Job Details: 11/22/2021
Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and found that the icemaker would not turn on jumped. Checked voltage going to the icemaker and found proper voltage. Replaced the icemaker and jumped the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/22/2021
"Arrived onsite for washer not draining upon arrival found unit was stacked unit and had comforter, likely had heavy load error. Spoke with customer on options going forward to either order a two man order or to try and give unit time to drain slowly with comforter in there
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not starting and being damaged, upon inspection found the units ui cracked, replaced ui and added new screws, reattached handle and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPU3
Near Killeen, TX 76542
Tyler
Job Details: 11/22/2021
Arrived on site for dishwasher having backflow issues as well and not cleaning dishes. Upon arrival confirmed complaint. Found cause of dirty water in unit was due to lowered drain line from disposal. Also found a lot of suds in bottom of unit due to backflow also. Found lower spray arm clogged with debri also caused from backflow. Motor/drain functioning as designed. Need office to reschedule along with fridge and range repairs that are needed. ; ordrng 1 WPW10164258 (Spray arm)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose dryer that is not heating when running. Started unit and found it does run, but timer doesnt advance and unit doesnt heat. Checked incoming voltage and only found 1 working leg for 120. Unit back feeding through line. Advised customer to contact an electrician to resolve incoming wiring and this should fix the issue. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Florence, TX 76527
Jonathan S
Job Details: 11/22/2021
Arrived on site with second tech (PR) for cooktop with possible gas leak. Inspected unit and work area. Attempted to trace gas leak. Found strongest point of gas leak coming from shutoff valve to unit. Leak is to small for gas sniffer to detect. No gas leaks were found coming from unit. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE507ESS05
Near Austin, TX 78746
Kevin
Job Details: 11/22/2021
"Arrived on site and preheated oven and found when displayed temperature read 350 internal temperature was 345?. Adjusted temperature of 30? showed customer how to make further adjustments if needed, took one picture, job complete"
We serviced a
AMANA OVEN
Model AER6303MFB2
Near Austin, TX 78724
Scott
Job Details: 11/22/2021
"Arrived on site for range flashing f1 error code . Checked terminal block , in good shape . Found relay on control had failed . Replaced control. Ran preheat all checked normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose refrigerator with water not dispensing. On arrival customer informed me the water started working again, but it does go out from time to time. Advised customer that the reservoir is freezing due to obstructed airflow channels, and being set to the lowest setting. Changed temp setting to recommended and advised on making sure airflow gaps are always open and not obstructed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/22/2021
"Arrived on site to install previous diagnosed parts. Removed broken adjuster and installed new. Removed failed UI panel and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2021
"Arrived on site to test unit it for water build up on bottom of RC. Found drip pan frozen over on drain side. Verified drain tube not clogged but noticed tube not sitting properly, potentially causing air leak freezing drain line. Applied caulking to drain tube and thawed drip pan. Unit drain as designed but noticed water weeping around drain in RC. Recommend replacing RC drip pan. Office to reschedule. ; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/22/2021
"Arrived onsite for dishwasher dispenser door broken. Upon arrival found door was brokenReplaced dispenser and tested. Unit is now operating as designed. No signs of leaks during service.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call for complaint of not starting cycle. Reset the console and unlocked the washer. Test the buttons on console to make sure they are working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Austin, TX 78741
Luis
Job Details: 11/22/2021
Arrived on site for light issues. Found fresh food led very dim diagnosed a defective led module in fresh food section. Replaced defective led module all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bastrop, TX 78602
Matthew
Job Details: 11/22/2021
Arrived onsite for washer not spinning properly and hinges issues. Upon arrival put unit in diagnostics and found stored error code F5E2 lid lock failure. Found Broken lid at hinges and failed hinges. Will need to order lid and hinges. Did test latch and latch was functioning properly. Office to reschedule ; ordrng 1 WP8563965 (Hinge pin) and 1 WP8572974 (Hinge pin)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/22/2021
Arrived onsite for washer not ending cycle. Upon arrival put unit in diagnostics and found stored error code F7E6 motor fault F0E2 oversuds. F7E7 motor unable to reach RPM. Ran test to check motor functions and all passed. Ran auto test and all passed. Over suds condition causing unit not to cycle correctly. Instructed customer on use and care and well as detergent use. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78757
Taylor M
Job Details: 11/22/2021
"Arrived on site to replace valves on previously diagnosed cooktop for gas leak on the front left, front right and center burners, upon arrival I gained access to the cooktop and removed the surface, i gained access to each valve and replaced them, I found that the unit was only leaking at the valves, I put the unit back together and in place and verified no leaks, the unit is now operating properly as designed. Job complete."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of oven not heating properly and randomly shutting off, tested unit several times, unit is working properly. I instructed customer to connect unit to WiFi for any software updates the unit might have. Called techline SR# 7732298894"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site for dryer not drying clothes. In diagnostics, found F4E4 L2 voltage error. Cleared error. 240v at outlet to terminal block. Heating element turns on. Outlet thermistor 9.6k within spec. Tested moisture sensor through harness at control with damp cloth and unit is detecting moisture. Found build up of lint inside of vent hose. Cleaned hose and tested unit with vent tester. Results came back poor for all dryers. Informed customer to have a dryer vent cleaning service performed. Unit functioning as designed.
We serviced a
GE DISHWASHER
Model GLD4406R00BB
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the drain pump and tested the unit. The unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/22/2021
Arrived on site for a freezer that is not cooling. Inspected unit and work area. Confirmed the customers complaint and took an amp draw on the compressor. Found unit pulling 1.017 A. Check the evaporator and found the Do you mind going to the evaporator completely frosted over with no frost pattern on the actual evaporator indicating a leak or a restriction. Will need sealed system repair. Ordering parts and the office will need to contact the customer about a return date due to our of stock items and need for 3 hour service. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 Wpw10143758 (Dryer) and 1 W11506635 (Access valve)
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near Temple, TX 76504
Tali W
Job Details: 11/22/2021
"On site for washer not agitating or spinning. In diagnostics, found F7E5 shifter fault. Unit would not shift between agitate and spin. Found shift actuator motor windings out of specifications. Replaced actuator, calibrated, and ran diag cycle. Unit functioning as designed. Call complete."
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, TX 76542
Al
Job Details: 11/22/2021
Arrived on site 2/2 on a microwave with door falling apart. Confirmed and photographed it. Ordering WB56X24439 complete door assembly to complete the repair. Office to schedule return services.; ordrng 1 WB56X24439 (DOOR)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78724
Scott
Job Details: 11/22/2021
Arrived on site for long drain error . Found one of the wires in drain pump connection broken . Redid wire connection with new spade . Tested unit all checked normal normal. No water leaks detected at time of service.job complete
We serviced a
GE MICROWAVE
Model JNM1541SM2SS
Near Killeen, TX 76549
Al
Job Details: 11/22/2021
"Arrived on site and to inspect microwave with heating issues. Ran the 2 minute water cup test and unit didnt heat. Unit will require authorization, latch assembly, magnetron, capacitor and diode. Office to schedule return services see attention notes.; ordrng 1 WB02X21661 (Microwave Latch Board (switches ))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/22/2021
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. Placed the unit in diagnostics and checked the ice level sensor, thermistors, and ice maker harvest cycle. All checked good. Placed the unit in ice maker error codes test and found an E0 for no errors. I ran the test for the ice maker fill and found no water being dispensed but the valve being energized. I checked the water dispenser and found it working properly. Unit will need new dual water valve. Did not have the part on hand so ordering part and the office will need to contact the customer about a return date. ; ordrng 1 W11482383 (Dual valve) and 1 W11483245 (Icemaker)"
We serviced a
HOTPOINT DISHWASHER
Model HDA2000G02WW
Near Harker Heights, TX 76548
Tyler
Job Details: 11/22/2021
Arrived on site for dishwasher needing previously diagnosed timer and motor asm. Upon arrival installed needed parts then reassembled and tested unit. Found no leaks during tests and unit functioning as designed call complete
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XEW1
Near Waco, TX 76705
Jonathan M
Job Details: 11/22/2021
Arrived onsite for a refrigerator that had a piece break off the ice maker. Inspected unit and work area. Found the plastic piece that allows the ice to slide down into the ice bucket broken. Replaced the ice maker and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site to install previously diagnosed parts. Replaced ice door, UI control, and main control. Reassembled, power cycled and tested. Unit functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC450XW3
Near Killeen, TX 76543
Al
Job Details: 11/22/2021
"Arrived on site to inspect washer not draining and spinning issues. Confirmed the draining issues, uninstalled the unit and removed and replaced the drain pump and actuator. Reassembled and unit tested properly. Job complete"
We serviced a
AMANA RANGE
Model AER6603SFS2
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/22/2021
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Killeen, TX 76549
Al
Job Details: 11/22/2021
Unit will still require the membrane switch (UI), panel assembly to complete the repair. ; ordrng 1 WP8302848 (PANL-CNTRL Assembly BLACK) and 1 WP8304275 (Membrane Switch Black)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, TX 76548
Al
Job Details: 11/22/2021
Arrived on site and inspected F8E4 overfill float switch open error code. Confirmed the complaint and found the float switch was sitting in water. Removed and replaced it and confirmed the unit was leveled. Tested unit in diagnostics and unit tested properly no leaks detected. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Killeen, TX 76543
Al
Job Details: 11/22/2021
Arrived on site and inspected dishwasher display issues. Customer advised his hot water heated ruptured and he had to turn off the hot water due to this issue. Unit never filled because the dishwasher is connected to the hot water supply underneath the sink. Display got wet from the water on the countertops. The unit couldnt be properly diagnosed due to the lack of water. Customer advised he would call to reschedule when his water heater get repaired. I notified the office (MS) of the condition of the residence. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Waco, TX 76705
Jonathan M
Job Details: 11/22/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit has gone off balance twice and has continued to go back into wrens cycles. She advised that if she puts it into a drain and spin that the unit does finish and then it doesnt happen on every load but has happened on several cycles. Ran unit through diagnostics and found an F0 E5 (off balance load) and F0 E3 (overload) error codes. I ran the unit through an auto test and the unit ran as designed. I ran the unit through high speed spin and the unit ran as designed. I had the customer run a load of clothes in the unit and added water to damp in the clothes. Placed the unit in a drain and spin in the unit ran as designed. I did advise the customer that when the unit does go off balance, the unit will go back into the rinse to rebalance the load. I did advise them that the unit does appear to be working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/22/2021
Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found broken harness at bottom of door (see SD picture).
We serviced a
GE MICROWAVE
Model JVM1440BH01
Near Temple, TX 76502
Tali W
Job Details: 11/22/2021
"On site for microwave not heating and fan turning on when door is open. Confirmed complaint. Found unit not heating. Also, found burn mark on control board (pic in SDQP). Ordering control, door switches, capacitor, magnetron, hv transformer, and diode. AUTHO. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WB27X10608 (Control discontinued) and 1 WB24X10075 (Switch) and 1 WB27X10133 (HV transformer discontinued) and 1 WB27X10240 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5540SQ0
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site for washer not draining. Customer stated that unit drains, but isnt spinning the clothes out/clothes still wet at end of cycle. Found basket spins without a load, but not spinning with unit loaded. When in spin, able to stop basket by hand. Ordering coupling, gearcase, basket drive. Office to reschedule when part availability is known. ; ordrng 1 W10820043 (Basket drive) and 1 3360629 (Gearcase)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Salado, TX 76571
Tyler
Job Details: 11/22/2021
"Arrived on site for ice machine not making ice. Upon arrival found compressor, grid, valve. Pumps, etc running as designed. I found condenser fan motor not running and traced issue back to a disconnected harness. After reconnecting harness and running tests I found ice machine fully functioning as designed. Informed customer to give unit 24 hrs to fill bin. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lakeway, TX 78734
Jacob
Job Details: 11/22/2021
Arrived onsite to install a control for the customer. .; ordrng 1 W11533213 (Control)
We serviced a
GE REFRIGERATOR
Model GYE22HMKBES
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/22/2021
"Arrived on site to replace previously diagnosed FC door gasket. Replaced gasket and formed to cabinet wig heatgun. Tested unit, unit working as designed. Customer stated noise is no longer present either since last repair. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Salado, TX 76571
Tyler
Job Details: 11/22/2021
Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed complaint. Found no errors in diagnostics.. Documented issue with techline Andrew sr#7732302638. Replaced drawer. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Canyon Lake, TX 78132
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of unit not cooling in RC, found failed RC evaporator cover kit with fan motor and thermistor, I replaced kit, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL01
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2021
"Arrived on site to inspect ice maker leaking water. Upon further inspection, I found the fill tube chute full of ice and when the ice maker will fill, it runs over the chute and down into the ice maker housing. I removed the ice maker and found the chute is the wrong chute for this type of ice maker. In the meantime, I made a makeshift cover for the cutout in the chute and tested before leaving. Unit is operating as designed with no leaks from the ice maker. No water leaks observed at the end of service.; ordrng 1 WPW10121434 (Insert)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78754
Scott
Job Details: 11/22/2021
"Arrived on site for no ice . Found wire on heater tube broken . Replace fill tube w/ heater . Ran harvest and fill test , all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
IKEA RANGE
Model IEL730CS0
Near Austin, TX 78730
Taylor M
Job Details: 11/22/2021
"I arrived on site to replace previously diagnosed knobs, potentially switches and elements, upon arrival I gained access to the unit and replaced the knobs and found none of the switches were activating the elements still, I gained access behind the console and lifted the top of the range, upon inspection I found that three of the main harness lines had been cut at two connectors at the control, the customer informed me that this was a floor model, they cut the lines to avoid any sort of functionality to the unit. I plugged in two loose connectors and now the cooktop is operating properly as designed, I am ordering the main harness to complete the repair. Office to reschedule when the part arrives. ; ordrng 1 W10580238 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/22/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Round Rock, TX 78665
Wesley
Job Details: 11/22/2021
Arrived onsite for unit not responsive. Was able to reset unit and clear communication error codes. Unit is now operating as designed. Advised customer that unit is now operating properly. In event of repeat failure. Control panel will be needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78721
Scott
Job Details: 11/22/2021
"Arrived on site , replaced sump and motor . Ran diagnostic all checked normal. No water leaks detected at time of service.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Canyon Lake, TX 78130
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of blower making loud noise, found blower motor fan bowed and broken hitting the housing, ordering new blower.; ordrng 1 W11100651 (Blower) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78738
Jacob
Job Details: 11/22/2021
Arrived onsite for unit not making ice. Tested the unit and saw that the replace filter was on. Customer had a filter in hand. Replaced the filter and let the unit make a sheet of ice and unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call to replace previous diagnosed parts. After replacing hinges test washer. Control nor recognizing lid closed. Replace latch and retest. Washer working properly. No leaks detected at time of service.
We serviced a
GE WASHER
Model GCWN2800D1WW
Near New Braunfels, TX 78130
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of unit not spinning clothes dry, I tested drain and spin, unit tested good at time of service, basket is getting up to proper speed, I let customer know about balance issues can sometimes cause clothes to not come out as dry as usual."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78633
Lou
Job Details: 11/22/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Manually tested high speed spin and when the unit would shift speeds, it began to make a loud metal on metal screeching noise. I contacted techline and spoke to JR and advised of the complaint and my findings. JR had me do a video chat to get the noise on video and provide it to engineering. After the chat, JR recommended replacing the gearcase, cam and belt again. Provided SR#7732297892. I removed and replaced the gearcase, cam and drive belt and calibrated the unit. Manually retested the high speed spin and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78745
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not allowing water in unit. Upon inspection found the unit was not being supplied water for wall. Turned on water and tested unit, all functions worked normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329RFBM01
Near Austin, TX 78702
Luis
Job Details: 11/22/2021
"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics unit not entering diagnostics diagnosed a defective control,replaced main control,ran diagnostics thermistors passed ran defrost test. Bimetal reading closed heater powered on,changed defrost setting to basic.; used 1 WPW10503278 (Control main) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 11/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced block kit and power cord. Tested unit and unit is functioning properly. Job complete
We serviced a
GE DRYER
Model GUD24GSSM1WW
Near Austin, TX 78723
Scott
Job Details: 11/22/2021
"Arrived on site for dryer not starting and making loud noise before . Ordering belt , pulley , switch .; ordrng 1 WE03X27417 (Pully) and 1 WD21X10261 (Switch) and 1 WE12M51 (Belt) and 1 WE4M415 (Switch)"