Near Austin, TX 78754
Andy
Job Details: 12/04/2020
WASHER MAYTAG MVW7232HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
David Z
Job Details: 12/04/2020
MICROWAVE JENN-AIR JMW2430IL02 Arrived on site to install parts to resolve dead console. Installed new console and retested. Console is now coming on properly. Configured unit to model. Tested microwave and oven and both are working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for sealed system repair. I gained access to the dryer, when I punctured the dryer I found full system pressure. I powered the unit on and I found the compressor building pressure as designed. I installed a new Uv dryer and an access valve. I pulled a vacuum on the system and found it holding. I out a measured charge into the system and found the pressure to be good and holding. The unit is operating as designed. Job complete."
Near Cedar Park, TX 78613
Tommy
Job Details: 12/04/2020
RANGE WHIRLPOOL WFG530S0ES0 Arrived onsite for range heating then dropping temp. Upon arrival found unit control was sending intermittent voltage to element. Replaced control and tested. Unit is not operating as designed. Job Completed.
Near Austin, TX 78732
David Z
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on site to diagnose refrigerator making noise. Customer showed me video of loud clacking when door is open. Found diffuser gears making loud noises. Ordering new diffuser control. Office to reschedule when product arrives.; ordrng 1 WPW10479155 (control)
Near Austin, TX 78741
Scott
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for water leaking from fridge . Found drain tube clogged causing water to back into fresh food . Replaced drain and shined bowing of evap pan after removing ice underneath pan. No other leaks detected at time of service. Job com0lete ."
Near San Marcos, TX 78666
Noah D
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the bar and gear offset, realigned bar and wheel. All slides returned to normal, defrosted stuck slides and tested all functions. Complete"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 12/04/2020
OVEN WHIRLPOOL KEBS279BSS00 Arrived on site to test unit for f1e1 error. Test unit and found bad ui and board. Ordering new ui office to reschedule will need AUTHO; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W10570032 (PANEL)
Near Austin, TX 78704
Wesley
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and replaced the dispenser motor and shaft. Unit is now operating as designed. All checks good.
Near Austin, TX 78738
Luis
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for unit not freezing and no lights. Found traces of oil on fresh food evaporator,replaced fresh food evaporator,secured thermistor to correct location on suction line. Vacuumed the system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Replaced defective freezer led module all lights working. ; used 1 W10758333 (MODULE) from stock"
Near Austin, TX 78734
Robert
Job Details: 12/04/2020
REFRIGERATOR GE GSL25JFPHBS Arrived on job for complaints of leaks and no crushed ice. Found the housing not allowing flow and ice bin door damaged. ; ordrng 1 WR17X22066 (HOUSING ) and 1 WR17X23255 (ice cont asm)
Near Burnet, TX 78611
Justin
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL KRFC300EBS00 "Arrived on site for a refrigerator that was freezing items in the RC compartment. Put unit into diagnostics mode and found the FC thermistor was open. Ohm’d out control board and tested good. Ohm’d out thermistor at HV control and ohms were correct. Found HV control to be bad. Installed new control and retested, thermistor at correct readings and unit is working as designed. Call complete."
Near Austin, TX 78737
Luis
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRSC703HPS01 "Arrived on site for no water or ice. Tested dispenser valve energized,removed evaporator cover diagnosed a frozen water tank,small gap between housing and air tower added sealer between gap gave customer recommendations on defrosting water tank."
Near Austin, TX 78756
Matthew
Job Details: 12/04/2020
RANGE WHIRLPOOL WFG320M0BS0 "Arrived onsite for unit not heating to temp and giving F3 error. Unit would not heat above 400 degrees. Control and sensor are faulty. Replaced control and sensor, tested unit and unit heating properly. Tested at 425 degrees with no issues. Job complete."
Near Austin, TX 78737
Kevin
Job Details: 12/04/2020
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site and inspected oven and found inner door glass has shattered due to a self clean cycle. A new glass will be needed to correct oven. . ; ordrng 1 WPW10618107 (Inner glass)"
Near Austin, TX 78741
Leonardo
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace board. Replaced board test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 12/04/2020
FREEZER WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that the ice maker arm is stuck in the up position and the FC light doesn’t come on. I found the light switch actuator in the open position but the light isn’t coming on. I removed the switch and found the actuator not making contact. I removed and replaced the switch and tested and the unit is operating as designed. No,water leaks observed during service, job completed."
Near Georgetown, TX 78633
Kayman
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher not dissolving soap. Upon putting the unit into diagnostics I found a stored error code for failed motor. I let the cycle run through and I found the motor humming and clicking when it was supposed to be washing. All other tests passed. Office to R/S due to part availability. Ordering (W11087376); ordrng 1 W11087376 (pump&motor)
Near The Hills, TX 78738
David Z
Job Details: 12/04/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on site to diagnose oven not heating to temp. Ran unit and calibrated +20 degrees. Unit was heating low. All is now working as designed. Customer has unit preheated on arrival so I was able to calibrate based on cycles.
Near Georgetown, TX 78633
Kayman
Job Details: 12/04/2020
RANGE KENMORE 790.774838 Arrived onsite for range tripping gfci outlet. Upon inspection I found the range would trip the gfci after about 2 and a half mins. I tested the amp draw at the bake ignitor and valve and both tested good. I verified proper voltage at the outlet where the range was plugged in. I did not detect any shorts or breaks in the wiring harness. I used an extension cord and plugged the unit into a outlet that did have a gfci in the circuit. The oven ran for about 10 mins without the breaker tripping. I advised that they would need to have the gfci serviced or eliminated. No gas leaks detected during time of service. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 12/04/2020
DRYER KENMORE 110.649523 Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer working but the door switch not turning the dryer off when the door is opened.
Near Lorena, TX 76655
Jonathan M
Job Details: 12/04/2020
FREEZER JENN-AIR JBRFR30IGX00 Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Found icemaker not moving in diagnostics. Checked icemaker and found one of the wires not fully seated into eighths connector. Reconnected all wire harnesses and tested unit. Unit began to work as designed. Placed unit through a harvest test harvest completed and filled. Call complete.
Near Austin, TX 78749
Scott
Job Details: 12/04/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site , replaced control trim .After repair ran diagnostics. All burners checked and oven heated normally."
Near Driftwood, TX 78619
Kevin
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site and inspected dishwasher and found wash motor has failed, will need a new one to complete repair.; ordrng 1 W11085683 (Sump and motor)"
Near New Braunfels, TX 78132
Richard
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS00 Arrived onsite for the refrigerator top hinge broken.
Near Georgetown, TX 78633
Kayman
Job Details: 12/04/2020
REFRIGERATOR GE PFSF5NJWABB Arrived onsite for refrigerator not cooling on either section. Upon inspection I found the unit at a complete no cool. All fans in the RC and FC were running. I accessed the back panel and was able to verify voltage going to the inverter box but the compressor would not turn on. I cycled power at the inverter box but still no response from the inverter. I advised that the unit would need a new inverter and possibly a sealed system repair.
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/04/2020
WASHER GE GTW460ASJ6WW Arrived on site for washer not spinning correctly. Upon arrival I ran a diagnostic check and found that there was a few different area codes indicating that the door latch was not functioning and that the main control could detect motor speed. Customer also stated that when they ran different cycles cycles that were selected was not the cycles that would actually run for example if they ran a strictly drain and spin cycle it would go through an entire hour and a half wash as if the unit was trying to wash the clothes. That point I checked the personality code assigned to the unit and found the code assigned did not match the model specific number to the unit (per the actual schematic sheet found within unit itself ) I then reset and re-programmed the main control to the proper personality designated to units particular model number. I’ve been ran another reset on the error codes and Re-tested the washer and found that it would now function correctly depending on
Near Austin, TX 78739
Kevin
Job Details: 12/04/2020
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site and inspected oven and found thermal fuse has failed,.; ordrng 1 WPW10545255 (Fuse)"
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/04/2020
DRYER WHIRLPOOL LER3624PQ0 Arrived on site for dryer and eating a previously diagnosed timer. Upon repairing and replacing the new timer I was able to reassemble and test the dryer to verify that everything is not functioning as designed and the heating element fluctuates as it needs to. Call complete
Near Austin, TX 78727
David Z
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Arrived on site to diagnose refrigerator that had no lights in freezer. Tested all doors and found door indicator not coming on for freezer door. Found freezer switch stuck. Freed switch and light came on as designed. All is now working as designed.
Near Austin, TX 78703
Wesley
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite and found unit would work in diagnostics but will not work in regular cycles counts down but performs no other function. Ordering control to repair. ; ordrng 1 W11334605 (CONTROL)
Near Lorena, TX 76655
Jonathan M
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site for a dishwasher that has a broken latch. Inspected unit and work area. Found door strike stuck inside the latch due to the striping broken. ; ordrng 1 W11090487 (STRIKE )
Near Georgetown, TX 78626
Tommy
Job Details: 12/04/2020
RANGE GE JB640DF1BB Arrived onsite for front right center dual element not coming on. Upon arrival found that center dual element didn’t have continuity. Replaced dual element. Tested unit. Unit is operating as designed. Job Completed.
Near Eddy, TX 76524
Jonathan M
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW5000DW0 Arrived on site for a washer that won’t spin out the clouds. Inspected unit and work area. Placed in in-service diagnostics and found an F0 E5 (off balance load) error code. Ran unit through manual spend test with the striker removed from the door. Found the unit not switching into the spin cycle and only spinning the agitator. Unit will need an actuator for full repair.
Near Waco, TX 76710
Jonathan M
Job Details: 12/04/2020
WASHER FRIGIDAIRE FAFS4073NA0 Arrived on site for a washing machine that is flashing an F 21 code me not draining or spinning. Inspected unit and work area. Found drain pump not draining water out. Removed front panel and attempted to remove water from the unit. Found what appeared to be a obstruction inside the drain pump. Remove the obstruction and tested the unit again. Unit seemingly was working through the first rain but one tested on the second drain the unit was still would not drain water. Ordering drain pump and control board . ; ordrng 1 137240800 (drain pump) and 1 809055306 (control-electrical)
Near Wimberley, TX 78676
Jacob
Job Details: 12/04/2020
WASHER WHIRLPOOL MVWB765FC4 Arrived onsite for unit not filling with water. Customer is sure water valve to be replaced. Changed water valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH2175XVS1 Site for microwave causing arcing and burn marks inside the cavity. Upon arrival I was able to confirm and verify the burn marks were near the mounting brackets for the microwaves inner rack. I was able to then disassemble the mounts and sand down the burned areas and apply a new paint to the unit to ensure that the sparking and burning does not continue inside the cavity of the unit. Call complete. Unit is heating as designed
Near Austin, TX 78747
Scott
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site ,replaced dented control panel . Job complete ."
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site for fridge not powering on.. Upon arrival checked voltage from the power outlet assigned the fridge and found it was at a stable 120 V. I’ve been verified that the power supply board on the back of the unit was also receiving the 120 V needed but after checking the power supply to high-voltage board I found that the high-voltage board was intermittently trying to Cine voltage to the rest of the unit but would drop off too quickly before the unit could actually turn on. I didn’t replace the high-voltage board and upon doing so found the refrigerator immediately kicked on and after a few minutes it was running smoothly and efficiently. Technician does recommend that if this issue were to reoccur it would be best to replace the power supply board. As this can be the culprit of similar symptoms on this unit at times. Unit is now functioning as designed call complete
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher won't drain Placed in diagnostics and got F6E4. Inlet valve was good. Ran drain cycle and could hear the drain pump struggling. Replaced drain pump and ran drain cycle again and water began draining. Adjusted drain tube high loop to ensure proper water flow doesn’t back up and not allow water to drain properly. No leaks detected. Job completed.
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2020
REFRIGERATOR GE GTS22IBMARWW "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. I plugged the unit in and found the compressor and condenser fan not turning on. I placed a tester start device on the compressor and retested and the unit came on and began to cool. Shortly after, the unit stopped cooling and the fans turned off. I found a relay on the control was shorted/burnt. I removed and replaced the main control and thermistor and tested the unit. Unit is operating as designed and cooling. No water connections tot the unit. Job completed."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/04/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 Arrived on site to replace multiple parts for ice machine. Replaced components and tested unit. Found all functioning properly at this time. No leaks were found after services were performed.
Near Harker Heights, TX 76548
Tyler
Job Details: 12/04/2020
DISHWASHER GE GDT580SSF0SS Arrived on site for dishwasher leaking water. Upon arrival customer stated that they noticed water dripping from the bottom right corner of the door after disassembling the unit and running a few diagnostic test I was able to verify that the leak wasn’t coming from the door gasket on the bottom right corner but that everything else out of the unit was working fine and as designed. I was able to install a new door gasket and retest unit verify the door with ceiling probably a no longer causing a leak unit is ready for use any were no leaks after installing a new gasket. Call complete
Near San Marcos, TX 78666
Jacob
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived onsite to replace part ordered by previous tech. Replaced led light in freezer, all lights are working once again. The freezer has not been experiencing any frost since last visit, did use hair dryer on the seal to help the door to seal better. No issues at this time. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 12/04/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived on site for bellow spring loose. Upon arrival customer informed that they reinstalled bellow spring and that issue is error codes. Tested and inspected unit and found failed inlet valves and latch. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11316250 (latch) and 1 W11316255 (valve) and 1 W11316256 (valve)
Near Canyon Lake, TX 78133
Jacob
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived onsite for F1E1 error code once again. Checked diagnostics, got F1E1 ACU error. Replaced ACU once again. No issues at this time. Job complete"
Near Georgetown, TX 78626
Tommy
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for microwave not heating. Upon arrival found that unit would heat but door interlocks were not reading door unless you put pressure down on them. Ordering new interlocks and coming back with interlocks and control just in case. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11252186 (UPPER INTERLOCK ) and 1 W11252187 (LOWER INTERLOCK )
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2020
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer noises. Upon further inspection, send the unit is making a loud knocking noise and they recently had the vents cleaned and afterwards is when the noise started. Turned the unit on and tested it for approximately 10 mins and I could not get the unit to duplicate the noise. Placed some towels inside and tested again for approximately 20 mins and the unit continued to operate as designed. I advised the customer to contact our office if the noise comes back. No lint observed during service, job completed."
Near Canyon Lake, TX 78133
Jacob
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for ice getting stuck near back portion of the ice maker. Noticed that customer has the freezer set at negative 2. Called Techline. Suggested to change the ice maker and that temperature has nothing to do with it. Got sr#7729432553. Office to reschedule ; O-emld tckt
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 Arrived onsite for the refrigerator leaking water. During testing found that the water valve was leaking water. Replaced valve and it tested good and no leaks detected complete
Near Seguin, TX 78155
Noah D
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the tub defective, Techline instructed to put another tub in. Sr # 7729204094.....office to reschedule ; ordrng 1 2PEOPLE (2 PEOPLE ) and 1 2HOURS (2HOURS) and 1 W10921996 (TUB)"
Near Canyon Lake, TX 78133
Richard
Job Details: 12/04/2020
FREEZER WHIRLPOOL MZD2665HES Arrived onsite for the refrigerator not cooling. During testing found that there is no frost pattern on the Evaporator. Compressor is running. Refrigerator is not in defrost mode. Will need a sealed system repair.
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived onsite for the microwave not working properly. During testing found that the control board is causing the issue. But could not find any parts for this microwave. ; ordrng 1 RESEARCH (CONTROL BOARD )
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/03/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for customer complaint of loud noise, found button stuck between drum and bulkhead. I removed button unit tested good."
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for top load washer with broken parts. Upon arrival found unit agitator and wash plate had some light damage to plastic keeping it from holding right. Replaced both and tested. Unit tested good. Job Completed.
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect ice maker not working. Upon further inspection, I found the unit ice maker arm stuck and not able to function. I placed the unit in diagnostics and tested the ice maker and due to the arm, the ice maker failed. I removed and replaced the ice maker and retested. Ice maker is operating as designed. I yoked power to the unit to reset the controls. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL gu1500xtlq3 Arrived onsite for the dishwasher not working properly. During testing found that the control is causing the issue.
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/03/2020
WASHER MAYTAG MVW6230HW0 I called Techline and spoke to Rich SR# 7729423919. He advised that engineering had discovered this issue to be an issue with a dry bearing. He advised that would be a part of the gearcase. He also advised to replace the motor in case there is a problem there as well. Ordering gearcase and motor and office will need to contact customer to reschedule due to psp items. ; ordrng 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE )
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for previously diagnosed parts. Upon arrival replaced gasket and upper rack did not need wheels for repair. Job Completed.
Near Round Rock, TX 78665
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10515058 (LIGHT)
Near Austin, TX 78748
Kevin
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Near Manor, TX 78653
Matthew
Job Details: 12/03/2020
DRYER MAYTAG MEDB835DW4 "Arrived onsite for dryer not heating. Tested voltage at block and was good. Disassembled unit to inspect components and found failed heating element. Replaced element, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 12/03/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for display numbers not working correctly. Found bad control board ordering new board W10894098 office to reschedule. ; ordrng 1 W10894098 (CONTROL )
Near Georgetown, TX 78626
Tommy
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator compressor running constantly. Found that unit control and UI are not reading thermistors correctly. Ordering both UI and Control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11196400 (CONTROL ) and 1 W11214887 (UI )
Near Georgetown, TX 78628
Kayman
Job Details: 12/03/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer that made a loud popping noise and now won’t spin properly. Upon inspection I found stored error codes for oversized load and off balanced load. I cleared the codes and ran a diagnostics cycle. I found that at the start of high spin the unit would make a scratching noise and be very wobbly. I lifted the unit and found a large amount of gearcase oil that was sprayed around the inside of the walls of the unit.Ordering Gearcase (W11455453) and returning with other drive system parts just Incase . ; ordrng 1 W11455453 (GEAR CASE)
Near Austin, TX 78704
Leonardo
Job Details: 12/03/2020
RANGE JENN-AIR JDRP436HL00 Arrived on site to test unit for damaged latch and frame. Found damaged latch and frame replaced both parts test unit and unit test good job complete.
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
OVEN GE ZGP366LR4SS Arrived on job for complaints of not heating or too long to heat. Found the igniter weak not reaching 3.3 amps. Will need igniter replaced to complete repairs. ; saved tckt
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator making noise. Called tech line and spoke with Sterling (SR# 7729421480) Made aware of stated issue. What was done and found. Was instructed that this is normal and unit is operating as designed. And to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Buda, TX 78610
Richard
Job Details: 12/03/2020
WASHER MAYTAG MAH5500BWW Arrived onsite for the washer leaking water into tub. During testing found that the water valve and dispenser valve are both defective. Will need to replace both valves. Ordering parts and office to schedule.; ordrng 1 12001930 (dispenser) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WP22003834 (water valv)
Near Killeen, TX 76549
Tyler
Job Details: 12/03/2020
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 I’m on site for refrigerator not cooling properly. Upon arrival I found that the freezer to defrost issue and I went ahead and replace the main harness assembly in the freezer that controls the defrost thermostat evaporator fan etc. At this point I found that the heating assembly in the unit kicked on on it’s own and was working as designed. At this point with the customer stated that they were also having an issue with the fresh food door gasket not sealing properly and upon further inspection I found that the fridge door gasket magnet built into the gasket is falling out and the gasket a sub cracking and causing a gap in between the door and the unit. We will need to get AHS approval and office to reschedule once the availability of parts known.; ordrng 1 242193214 (gasket-refr door)
Near Austin, TX 78748
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for unit giving error codes. Put unit in diagnostics and found F3E2 pressure system fault, F8E1 long fill. Erased codes. Re tested unit. Found that the valve was not allowing enough water to flow into the unit, need to return with valve. Office to reschedule. ; O-emld tckt"
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
DISHWASHER GE GDT580SSF2SS "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I attempted to place the unit in diagnostics and due to the start button being stuck in the console, I was unable to perform diagnostics. Once I was able to get the start button released, I placed the unit in diagnostics and tested and found the circulation pump not working. I quoted the customer $748.80 for service/labor/parts/tax to repair the unit which would consist of replacing the circulation pump and console/UI assemblies. I advised the customer that the circulation pump is out of stock at this time with no ETA when we could get it.No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/03/2020
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site to replace baffle, after replacing, unit tested good, showed customer."
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
DRYER ROPER RED4516FW0 "Arrived onsite for dryer making rattling noise. Upon inspection I found the dryer would make a rattling noise after a few mins and the hotter it got. It sounded like a support wheel so I replaced and re tested but the issue remained. I was able to pin point the rattling to what seemed to be the back left corner of the unit. I am ordering a heater element and heater box for repair. I advised that it may be the expansion of the metal during heat causing the box to vibrate somewhere but if the box doesn’t fix the issue than it might be sheet metal vibrating from somewhere else on the unit that we won’t be able to determine. Element (279838) box (WP8541818) ; ordrng 1 279838 (element,heater) and 1 WP8541818 (box)"
Near Austin, TX 78702
Leonardo
Job Details: 12/03/2020
RANGE JENN-AIR JGS1450DS1 Arrived on site to replace console and display board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78724
Matthew
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for dryer vent crushed. Upon inspection found external dryer vent hose twisted and crushed. Instructed customer that the vent hose is an accessory to the dryer on install.
Near Georgetown, TX 78626
Tommy
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite for microwave dented. Upon arrival found it was the unit door that was damaged. Ordering new door. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11173813 (DOOR)
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking slightly, fixed the leveling of unit as well as lowering water pressure. Tested with no leaks. Complete"
Near Austin, TX 78725
Matthew
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD49STBW Arrived onsite for potential dryer gas leak. Upon inspection found gas leak coming from gas line to wall supply connections. Notified customer. Shut off gas supply for safety. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the seized motor, replaced damper and UI. All functions returned. Complete"
Near Driftwood, TX 78619
Brandon
Job Details: 12/03/2020
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for customer complaint of unit not powering on, found no power getting to control board.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/03/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site for CSI Range Oven F3 Error Code. Range was giving error code F3E0, faulty temp sensor. Removed sensor and ohmed outside of normal range. Installed new temp sensor and range is operating as designed. KB rep asked about a back panel that wasn’t included in my request. Explained the panel may be on order and we are waiting for it to arrive. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
WASHER MAYTAG MHW6630HCO "Arrived on site to inspect washer for leaking, upon inspection found the bellow fastener off, realigned fastener. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning during operation, replaced turntable and tested, all functions returned. Job complete"
Near Temple, TX 76501
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW3
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
WASHER GE WPRE8150K1WT Arrived on site for washer not spinning. Tested and inspected unit and found failed motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 12/03/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer not getting past sensor and not starting. Upon inspection I found no stored error codes. I ran a automatic test cycle and while in agitate the drum made a very loud scratching noise. I removed a key from between the washplate and basket I re ran the automatic test cycle and all functions passed with no issues. I then ran a manual test and found the cold water valve would not actuate when called for. I accessed the main control and tested continuity at the valve and found it OL or open indicating a failed valve. No leaks were detected during time of service.
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite and found an 8-4 error. Unit will not fully drain and the optic sensor trips a failure cycle at about 15 minutes. Returning with a control and ordering drain pump and OWI to repair. ; ordrng 1 W11084121 (OWI) and 1 WPW10531320 (DRAIN)
Near Fort Hood, TX 76544
Tyler
Job Details: 12/03/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer that the door would not shut properly on. Upon further inspection I found that the door springs as well as catch and strike were why the door wasn’t shutting. The door strike was cracked and the catch wasn’t lining up correctly. The door springs were loosing tension and not holding the door ajar or closed well enough. After replacing the needed parts I was able to retest and verify that the unit is working as designed call complete
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave motor going constantly. Upon arrival found control was sending voltage to motor constantly. Not allowing unit to do anything but turn. Ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11175576 (PANEL CONTROL )
Near Austin, TX 78704
Luis
Job Details: 12/03/2020
WINE COOLER WHIRLPOOL KUWR204EPA00 "Arrived on site for loud noise. Diagnosed vibration noise from under unit,adjusted condenser coil to prevent vibration noise from condenser vibrating against metal liner"
Near Austin, TX 78746
Kevin
Job Details: 12/03/2020
OVEN KITCHENAID KEMS308GSS3 "Arrived on site and found hinges on oven door are broken, oven door will open past 90°. Took pictures. Also found inside plastic piece of microwave door is bouncy, this however is not a functional repair microwave is operating properly. Will need to order hinges; ordrng 2 WP4455526 (Oven door hinges)s"
Near Temple, TX 76504
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not spinning clothes out and not completing cycles . Found agitator plate loose . Ran diagnostics got off balance load , unable to hit max rpm errors . Ordering agitator ,gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W10528947 and 1 W10752187 (BOLT) and 1 W10752283 (AGITATOR ) and 1 W11454734 (GEARCASE )"
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher with no water entering unit. Upon inspection I found that the unit is still tripping the breaker. I ran a diagnostics cycle and found water entering the unit but there was a error code for failed motor and the motor would make a clicking and humming noise but would not washer or push water through the unit. Ordering a Sump and motor (W11085683) for repair. No leaks detected during time of service. ; ordrng 1 W11085683 (pump&motor)
Near Jonestown, TX 78645
Lou
Job Details: 12/03/2020
ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, customer advised that the unit will make ice, but it won’t drop from the evaporator. I turned the unit on and tested and while the unit was operating, I found that the hot gas valve solenoid was not plugged in. I plugged the solenoid in and continued testing and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTE704DSS1 Arrived on job for complaints of not draining. Found the drain hose clogged.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site to inspect door for not aligning properly, upon inspection found the lower hinge bent, ordering hinge and cover. Office to reschedule ; ordrng 1 W10407280 (HINGE ) and 1 W10637671 (COVER)"
Near New Braunfels, TX 78130
Richard
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator door gaskets torn. During inspection found that both door gaskets are torn and the freezer door gasket is not sealing properly causing frost issues . Also customer wants the filter as well.
Near Austin, TX 78733
Kevin
Job Details: 12/03/2020
OVEN WHIRLPOOL GBS277PDB4 "Arrived on site send set oven to broil and found royal element is operating normally. Took pictures and showed customer, also set oven to bake and this is also working properly. Could not find any issues with oven, job complete"
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit with power but the display was blank. I cycled power to the unit and tested the thermal fuse and thermostat and found the fuse was bad and the thermostat was good.I removed and replaced the fuse and cycled power back to the unit and tested. Unit is operating as designed. Job completed."