Service History 579

Near , TX 78132
Noah D
Job Details: 04/10/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer for long fill error codes, upon inspection found hot water valve not letting water in, replaced housing which includes water valve and retested. All functions returned. Complete"
Near Waco, TX 76708
Jonathan
Job Details: 04/10/2020
DRYER MAYTAG MED5630HW1 Arrived on site for dryer that’s not heating. Tested voltage at the wall and found 90 V going from L1 to L2. From L1 to neutral there was 121.7 V and from L2 to neutral there was 13.14 V. Dryer will not operate correctly with improper voltage. Advised customer to have an electrician fix their voltage issue. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 04/10/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of flames not being the correct size, I replaced regulator, 4 of the burners look good, but the center burner needs conversion kit. Ordering kit to send to customer for a plumber to install. ; ordrng 1 CNOTE (SEND LP KIT TO CUSTOMER ) and 1 W10676662 (spud-orfce)"
Near Austin, TX 78734
Brandon
Job Details: 04/10/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for customer complaint of loud knocking noise. Found right side panel was damaged and bent inward. Ordering right side panel. ; ordrng 1 W11233548 (PANEL )
Near Austin, TX 78745
Kevin
Job Details: 04/10/2020
DRYER MAYTAG MEDB765FW0 "Refer customer back to Whirlpool customer service if they call in again. Arrived on site and inspected dryer and did not find any saved error codes. Confirm moisture sensor is operating normally, replaced control board to ensure moisture sensor circuit is complete. Explain to customer how moisture sensor operates
Near Austin, TX 78749
Leonardo
Job Details: 04/10/2020
OVEN WHIRLPOOL SF377PEGQ5 Arrived on site to test unit for oven not working. Turned oven on to test unit and oven igniting right away. Oven got to 350 job complete
Near Leander, TX 78641
Lou
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher water line leaking. Upon further inspection, the customer advised that a plumber had put Teflon tape on the plastic water line, where the dishwasher water hose attaches, due to the water line being cracked to seal the crack and then reattached the water hose to the water line. Customer demonstrated where the water had gotten under the floor panels and when pressing on the floor, water comes up through the cracks. I took several photos and used tools to show the distance from the dishwasher that the water has traveled under the floor which was approximately 12-15 feet from the dishwasher into the living room. I placed the unit in diagnostics and tested and found no leaks at the dishwasher and where the plumber had made repairs at the water line/hose connection, there were no leaks at this time. The leak is not due to dishwasher itself. The issue is at the connection between the water hose and water line coming from
Near Austin, TX 78748
Kevin
Job Details: 04/10/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and inspected washer and found one shock is disconnected, replaced shocks and washer is now operating normally. No water leaks from connections at time of service, job complete."
Near Georgetown, TX 78626
Wesley
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW6400SW3 Arrived onsite and spoke to CS concerning symptom of not spinning out.
Near Wimberley, TX 78676
Robert
Job Details: 04/10/2020
RANGE WHIRLPOOL WFG510S0AT Arrived on job for complaints of broiler not working. Found not enough gas to keep flame sensor active. Replaced valve and test.
Near Round Rock, TX 78681
Paul
Job Details: 04/10/2020
DISHWASHER BOSCH SHPM65Z55N/01 "Arrived on site for dishwasher not draining. Ran diagnostics found that the drain pump isn’t working properly. Replaced the drain pump, ran diagnostics everything worked as designed, no water leaks detected at time of service. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 04/10/2020
ICE MACHINE KITCHENAID KUIC18NNTS0 Arrived onsite for an ice machine with a no ice condition. I found the unit not cooling but all sealed system components are running. I found the reservoir drain pump not working. The sealed system and the reservoir drain pump need to be replaced. Call complete.
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived to inspect unit not cooling in RF , removed delin bins nd found very large ice mass. Unit has a defrost failure and will need unplugged for at least 48HRS due to size of build up. Unit will need evaporator cover, motor, and possible controls ; ordrng 1 CNOTE (OFFICE RS 48HRS )"
Near Austin, TX 78748
Kevin
Job Details: 04/10/2020
DRYER MAYTAG MED5630HW0 "Arrived on site and inspected dryer and found Contact guard between motor mount and base of dryer, added sound pads per service pointer W11378591A and noise has stopped. Removed all lint from the interior of the dryer, job complete. Washer and dryer is stacked."
Near Austin, TX 78745
Kevin
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS571CHIZ00 "Arrived on site and inspected refrigerator and found dispenser is barely trickling. Disconnected waterline from the rear of the refrigerator and found water pressure from source is weak, customer will have a plumber correct water source valve
Near Leander, TX 78641
Lou
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW5000DW3 "arrived on site to install previously diagnosed and ordered parts. Due to the lower harness being damaged and the drain pump possibly being damaged as well, I was to remove and replace the harness; however, the harness was not packaged correctly and I received the wrong part in the correct packaging. I notified the office AS and advised of the issue. I was able to splice the harness on drain pump and reconnect to get the drain pump to work until I can get back with the new harness. I am ordering the harness and will return with prescreened parts. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11255099 (LOWER HARNESS)"
Near Austin, TX 78746
Leonardo
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for door not closing. Test unit and found bad hinge. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78754
Jacob
Job Details: 04/10/2020
DRYER MAYTAG MGDC465HW0 Arrived onsite for unit not heating to dry clothes enough. Tested unit. Cutoff and thermal fuse were bad. Replaced cutoff and thermal fuse. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Robert
Job Details: 04/10/2020
REFRIGERATOR FRIGIDAIRE FGHS2355PF0 Arrived on job for complaints of not cooling. Found error code for evaporator fan error. Removed piece of ice from fan and cleared code. Operation normal. No leaks detected at time of service.
Near Leander, TX 78641
Paul
Job Details: 04/10/2020
DRYER MAYTAG MED6630HW1 "Arrived onsite for a dryer that turns off after a few minutes of use in the auto cycles. I tested the dryer in a auto test and the unit counted down 6 minutes and never shut off. I ran the diagnostics cycle and there were no stored codes. During the diagnostics cycle the unit powers off in step 9 when the door is opened. I called techline and spoke with Scott SR# 7727558009. Scott stated there was a glitch in the software and diagnostics had to be entered by pressing start, more time, less time, more time, & less time. The unit entered diagnostics and in step 9 the moisture sensors were not sensing. I tested the moisture sensor circuit from P13 at the control and the circuit was open. I tested the harness from the control to the sensor harness and it was good. The sensor harness needs to be replaced. Will return with the control also just in case. Ordering WPW10298258 HARNS-WIRE & W11382248 CNTRL-ELEC.; ordrng 1 W11382248 (CNTRL-ELEC) and 1 WPW10298258 (HARNS-W
Near Pflugerville, TX 78660
Andy
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found failed harness. Ordering needed part. Office to schedule return trip. Instructed that unit needs to be defrosted 48 hours prior to service and how to do so safely. No water leaks present at time of service.; ordrng 1 W11405276 (HARNESS )
Near Kyle, TX 78640
Robert
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on job for complaints of door not closing properly. Adjusted hinges to secure door closing properly. No leaks detected at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 04/10/2020
DRYER WHIRLPOOL WGD6620HC0 Arrived to inspect dryer noise.Per service pointer W11378591A the issue was the seal.Disassembled and installed the seal.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78744
Luis
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for no cool. Compressor extremely hot to the touch,pierced low side pressure reading +40 diagnosed a faulty compressor. Installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Pflugerville, TX 78660
Andy
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to install previously diagnosed gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78702
Jacob
Job Details: 04/10/2020
WASHER WHIRLPOOL WFW3090GW Arrived onsite for bellow clamp fallen off. Customer handed me the bellow clamp. Put back on bellow clamp. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78731
David
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site to install previously diagnosed reservoir to resolve dispensing issue. Installed new reservoir and retested and unit is now dispensing water. Customers refrigerator is full almost completely, and is blocking airflow from circulating, resulting in cold air pouring on reservoir. Advised for the, to allow the vent to open into the compartment, clear up space behind the shelves and do their best to allow circulation. No water leaks found at time of service, call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 04/10/2020
WASHER AMANA NTW4516FW3 "arrived on site to install previously ordered and diagnosed part. Due to not spinning/agitating, I removed and replaced the capacitor and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 04/10/2020
VENTHOOD WHIRLPOOL WVU37UC0SS0 "arrived on site to inspect blower for noise, upon inspection found blower was broken and making a lot of noise, replaced fan and rewired. No problems or noises found. Job complete"
Near Austin, TX 78735
Kevin
Job Details: 04/10/2020
WASHER MAYTAG MVWC416FW0 "Arrived on site and found agitator is not attached, replaced agitator and tested washer and it is now operating normally job complete."
Near Austin, TX 78722
Jacob
Job Details: 04/10/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for unit not staying getting back up to heat desired. Tested unit. Replaced igniter. Tested unit to 350, go to temperature and from 350 to 450. Unit is getting up to desired temperature. Unit test good. No leaks at this time. Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 04/10/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer that’s showing an LF code. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault) and F8 E1 (no/low water) error codes. Placed unit in a manual fell and found the cold water valve dribbling water in as it buzzed. Replaced valve and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78722
Jacob
Job Details: 04/10/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for unit not staying getting back up to heat desired. Tested unit. Replaced igniter. Tested unit to 350, go to temperature and from 350 to 450. Unit is getting up to desired temperature. Unit test good. No leaks at this time. Job complete"
Near Cedar Creek, TX 78612
Scott
Job Details: 04/10/2020
RANGE GE JBS360DMWW Arrived onsite for burners not functioning properly . Found limiter failing in front and rear right and rear left . Replaced all elements . Unit is heating properly . Job complete .
Near Leander, TX 78641
Lou
Job Details: 04/10/2020
WASHER MAYTAG MVWB865GW0 "arrived on site to inspect washer with no hot water. Upon further inspection, I placed the unit in diagnostics showing error codes F3E2 & F0E4. Cleared the codes and manually tested the water valve. I found the hot water valve was bad. I removed and replaced the inlet valve and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Scott
Job Details: 04/10/2020
REFRIGERATOR GE ZICS360NXALH "Arrived on site for temps above . Found fZ around 20 , fresh 43 . Found evap frosting up . Door seals checked normal . Found unit is having defrost issues . Will need control , bi metal and sensor . Will need two houses No water leaks; ordrng 1 2HRS and 1 WR50X10030 (evap thermodisc)"
Near Austin, TX 78717
Paul
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived on site for refrigerator not maintaining temp. Tested the system found it cycling between 0 and 5 degrees in the FC. Customer power cycled the unit prior to our arrival and the system is working as designed now.Call complete
Near Austin, TX 78704
Jacob
Job Details: 04/10/2020
WASHER KENMORE 796. 41472210 Arrived onsite for unit leaking water. Tested unit. Found that drain hose was too far down the drainage pipe causing some water back up and causing the leaking. Re position drain hose. Tested unit 2 times on rinse and spin. No leaks at this time. Job complete.
Near Killeen, TX 76549
Al
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived to inspect ice dispensing issues.Confirmed the complaint and removed and replaced the divider, motor and impeller.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Bertram, TX 78605
James
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site. Found ice maker making ice. Found Dispenser motor had failed. Installed new dispenser motor. Tested operation and found unit working properly. Job complete.
Near Austin, TX 78750
David
Job Details: 04/10/2020
WASHER FRIGIDAIRE FFLE3900UW0 Arrived on site to diagnose laundry center with washer lid lock stuck and lid not opening. Performed diagnostic and power cycle and unit will not unlock.Ordering 5304523182 control. Notified leasing office.; ordrng 1 5304523182 (WASHER CONTROL)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/10/2020
DRYER WHIRLPOOL MDG3500BWQ Arrived to inspect unit not heating. Removed panel and found igniter open . Replaced and tested properly
Near Austin, TX 78744
Kevin
Job Details: 04/10/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found harness connection that control board to the latch is not connected properly. After correcting ran a diagnostic cycle and found F5E1, lid is up, F5E4 lid not opened in between cycles. Discussed correct loading procedure and starting cycle with customer. Job complete 7727560807"
Near Austin, TX 78723
Jacob
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit leaking inside the unit. When not in use. Tested unit. Found that water inlet valve as not working. Replaced inlet valve. Tested unit. Unit test good. No leaks at this time. Job complete. Landlord approved service.
Near Kyle, TX 78640
Leonardo
Job Details: 04/10/2020
RANGE WHIRLPOOL WFE515S0EB2 Arrived on site to test unit for f1e3 error. Per tech sheet it’s say to very and if error is there to replaced control board. Ordering new boarD W11122551 rescheduled ; ordrng 1 W11122551 (CONTROL BOARD )
Near Austin, TX 78738
Luis
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed fresh food evaporator cover found uv dye around thermistor clip,diagnosed sharp corner on clip pierced evaporator line during manufacture process. Called tech support recommended replacing evaporator,found drip pan damaged due to oil and dye leaking on pan. Replaced fresh food evaporator and drip pan,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly File #7727560013; used 1 W10836964 (PAN DRIP ) from stock"
Near Georgetown, TX 78633
Wesley
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived onsite and found unit not cooling at all. Compressor is running but no temperature change is occurring in the lines.
Near Austin, TX 78748
Kevin
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found on test 56 error code E2 motor lost position. Ran test 57 and icemaker didn’t cycle, replaced icemaker and ran test 57 again and it cycled properly. Ran test 45 and water filled properly. Recommended to customer that first patch of ice be discarded, no water leaks from connections at time of service, job complete"
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived to inspect unit not cooling found bug Freon leak in evaporator. Unit will need evap and compressor replaced to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 W10858281 (evaporator) and 1 W11034254 (compressor) and 1 WPW10143759 (dryer)
Near Kyle, TX 78640
Robert
Job Details: 04/10/2020
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of lid damaged. Confirmed lid damaged. Will need lid to complete.; ordrng 1 W11259006 (LID)
Near Belton, TX 76513
Al
Job Details: 04/10/2020
RANGE FRIGIDAIRE FFEF3016US Arrived to install previously ordered parts.Removed and replaced the infinite switches.Reassembled and unit tested as designed.Job complete.
Near Killeen, TX 76542
Al
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher leaking from door area.Confirmed the complaint and realized the clip wasn’t tightened so I tightened and raised the front leveling feet.
Near Tierra Vista, TX 78669
Luis
Job Details: 04/10/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site for ice build up in freezer. Diagnosed ice forming between plastic and metal liner joint. Added sealer around liner in freezer compartment
Near Crawford, TX 76638
Jonathan
Job Details: 04/10/2020
DRYER WHIRLPOOL WED6620HW0 "Arrived on site for dryer that’s not turning on. Inspected unit and work area. Tested voltage at the wall and terminal block and found proper voltage. Tested voltage going to user interface and found in proper voltage. Replaced control and tested unit. Unit still would not power on. I called Techline and spoke to JK SR# 7727558035. He advised to replace the console due to having proper vo,Tate from the new control. Ordering console assembly and UI harness.; ordrng 1 W11160620 (UI HARNESS) and 1 W11370450 (USER INTERFACE)"
Near Cedar Park, TX 78613
Lou
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL MZD2766GEB "arrived on site to inspect refrigerator water/ice dispenser. Upon further inspection, I found when dispensing water, the water sprays all over the dispenser area ad not into the cup. I found that the ice door is broken and the arm is what’s causing the water to spray as it’s blocking the water spigot. I am ordering the ice door kit, bracket, and 2 screws along with a CNOTE-LSO PER CUSTOMER REQUEST. I was able to get the water dispenser to work until I can get back to repair unit. No water leaks observed during service.; ordrng 1 12001991 (door kit ice) and 2 415013-35 (screw)s and 1 61003803 (bracket- f) and 1 CNOTE (LSO PER CUSTOMER REQUEST )"
Near Georgetown, TX 78628
Wesley
Job Details: 04/10/2020
WASHER WHIRLPOOL WFW92HEFW Arrived onsite and found unit with f6e1 error. Ordering control and UI to repair. Stacked units. Will require 2 man. All else checks good. Office to schedule.1 W10911023 (panel-cntl) and 1 W11201293 (CONTROL)
Near Kingsland, TX 78639
James
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on site and tested operation found ice maker stopped mid harvest upon further inspection I found the bale arm broke off. Turned power off to unit and installed new ice maker. Tested operation found unit working properly. Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 04/10/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite to replace the previous diagnosed parts for washer. I replaced the ordered parts and tested the unit. Unit worked as designed. No water leaks at time of service. Did not need the washer or the 6 screws that were ordered. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 04/10/2020
OVEN KITCHENAID KSGG700ESS1 Arrived on site to replace cooling fan and console. Replaced parts unit saying console disconnected will order new display board and will replace control board too. ; ordrng 1 WPW10603096 (DISPLAY BOARD )
Near Austin, TX 78727
David
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to diagnose refrigerator with ice buildup on RC Evap. Customer advised me it happened 3-4 months ago as well. Customer had mostly defrosted unit on arrival, but I could see a little ice building. Changed out power control board and set settings to 8 hour defrost and forced defrost. Control indicated bimetal was closed, so PcB should be all that’s needed.
Near Canyon Lake, TX 78130
Noah D
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect fridge for not cooling, upon inspection found freezing temps in bottom of freezer but only there, found compressor and condenser fan worked, evap fan in freezer is not working, ordering, office to reschedule ; ordrng 1 W11405276 (HARNESS) and 1 WP2315549 (EVAP FAN ) and 1 WPW10384183 (THERMISTOR )"
Near Killeen, TX 76549
Al
Job Details: 04/10/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 "Arrived to inspect ice maker and water dispensing issues.Found the ice maker was stuck during dumping ice from ice maker.Jumped the motor and the ice obstruction was ejected from the ice maker and ice maker began cycling properly.Valve for water to door and ice maker work, but the filter is in need of replacement.All water lines were dry at the time of service.Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 04/10/2020
FREEZER AMANA AQC0701DRW Arrived on site r chest freezer not running .
Near Belton, TX 76513
Al
Job Details: 04/10/2020
DRYER ELECTROLUX EIMED55IMB0 Arrived to inspect E64 error.Confirmed the complaint and removed and replaced the heater after checking continuity and element was defective.Reassembled and unit tested as designed.
Near Austin, TX 78703
Jacob
Job Details: 04/10/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for unit making a clicking noise. Tested unit. Found that the latch lock was bad. Replaced lock latch. Tested unit. Unit test good. No leaks at this time. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 04/10/2020
WASHER MAYTAG MVWB765FC3 "Arrived on site to inspect washer for knocking noise, upon inspection found motor error and no movement, during replacement of rotor main screw cracked
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/10/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for customer complaint of oven not heating to proper temperature, I tested oven at 350 and 400, unit is working perfectly."
Near Austin, TX 78750
David
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to diagnose no ice condition. Performed diagnostic and attempted to cycle icemaker. Found icemaker will not cycle, completely dead. Found voltage there, but no activity. Need to order icemaker, W10873791. . ; ordrng 1 W10873791 (icemaker)"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/10/2020
WASHER LG WM3070HRA "Arrived on site to inspect washer for smell issue , upon inspection found the drain hose way to far into drain, changed position of hose and ziptied. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 04/10/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install fuse due to last repair blowing fuse, replaced fuse and retested, heat returned and no blown fuse. Complete"
Near Manor, TX 78653
Andy
Job Details: 04/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer rubbing/loud noise. Turned dryer on and let run for 20 minutes and found no abnormal rubbing or noise. When you leave room you can still hear unit. House has very good Acoustics due to layout and flooring. called tech line and spoke with Kathy (SR# 7727555963) made aware of stated issues and what was found. Was instructed that unit is operating as designed. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 04/10/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived to inspect unit not heating, checked voltage and found unit missing 60v on L1 , advised to send back electrician"
Near Killeen, TX 76542
Al
Job Details: 04/10/2020
DISHWASHER FRIGIDAIRE FGID2466QF Arrived to inspect dishwasher leaking from fill valve.Confirmed the complaint and tightened the copper fitting .Ran a quick cycle and unit tested as designed without issues.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 04/10/2020
DISHWASHER MAYTAG MDB7959SHZ1 "Arrived on site and inspected dishwasher and found saved error codes 6/4 float switch open, 8/2, 8/3 drain motor electrical problem, drain motor stuck on. Ran diagnostic cycle and it will not drain. Replaced control and it still won’t drain, replaced drain pump and it won’t drain. Checked wiring to drain pump and it is good. Spoke with techline and they recommended replacing drain pump and control at the same time. Preordered parts are defective 7727557291; ordrng 1 W11084121 (sensor) and 1 W11225084 and 1 W11255647 and 1 WPW20591570 (DRAIN PUMP)"
Near Austin, TX 78717
Paul
Job Details: 04/10/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for a range with Left rear burner turning off on low. Tested system found that the low flame setting wasn’t correct on the burners. Adjusted low flame setting on all burner valves. Tested unit working as designed. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 04/10/2020
RANGE MAYTAG MER6600FZ2 "Arrived on site to diagnose oven for non inspection found the left side of terminal burnt and wires undone. Replaced terminal and rewired all wires after fixing damage. Tested broil and bake elements, all functions returned. Complete"
Near Spicewood, TX 78669
Luis
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site for no ice. Ran diagnostics no water entering icemaker,removed water line connection found line slightly frozen line defrosted,ran icemaker fill cycle passed water in icemaker.
Near Wimberley, TX 78676
Robert
Job Details: 04/10/2020
OVEN KITCHENAID KOCE507ESS08 Arrived on job for complaints of not heating and error code. Found code for inverter failure. Replaced inverter and test multiple times.
Near Gatesville, TX 76528
Jonathan
Job Details: 04/10/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for washer that’s making a clicking noise as it spins. Inspected unit and work area. Placed in service diagnostics and did not find any error codes. Please do not in an auto test and it ran as designed. I ran the unit in a manual spin and the clicking sound started after about 15 to 20 seconds into the spin. I called Techline and spoke to Sterling SR# 7727556559. He advised that there was an engineering fix for this and was being caused by the triad not being able to keep track of the spin speed. They said they did not know if it was a problem with voltage coming from the control or if it was losing voltage at the motor but advised to replace both. Ordering parts and Office will need to contact customer for possible reschedule date due to control being a PSP item.; ordrng 1 W10885487 (motor-drve) and 1 W11399433 (CONTROL)
Near Spicewood, TX 78669
Luis
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Arrived on site. Found moisture on upper portion of gasket. Called tech support,per tech support added adhesive to gaps between liner and cabinet,raised freezer door. If issue continues will need a new freezer door. SR#7727562163"
Near Wimberley, TX 78676
Robert
Job Details: 04/10/2020
DRYER ADMIRAL AED4675YQ0 Arrived on job for complaints of not starting. Found the fuse open. Replaced fuse and test.
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/10/2020
OVEN GE JTS5000SNSS "Arrived on site for customer complaint of broken outer glass, customer had part, I replaced part, unit tested good."
Near Hutto, TX 78634
Andy
Job Details: 04/10/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not turning. Tested and inspected unit and found failed pulley. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Robinson, TX 76706
Jonathan
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Arrived on site for refrigerator that is leaking onto the floor. Inspected unit and work area. Found freezer compartment had ice buildup on the bottom leaking onto the floor. Removed evaporator cover and found drain hole in at evaporator pan clogged with ice. Removed ice build up under evaporator and unit still would not drain. Remove back cover and blew out drain pipe. Pipe was clogged with some sort of debris. Tested unit again and unit is working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 04/09/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site to install previously diagnosed thermostat since fan was always on once harness was installed. Swapped closed thermostat for open and retested. All is now working as designed. Call complete.
Near Austin, TX 78731
David
Job Details: 04/09/2020
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site to diagnose dishwasher with control panel not responding. Performed diagnostic and power cycle. Power cycle reset unit, but control panel still did not respond to touch. Replaced control panel under 1 year parts and labor warranty. Retested and all is working as designed. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 04/09/2020
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of flames being to high on low setting. Found 4 out of the 6 burner valves needed adjusting, after making adjustments, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 04/09/2020
REFRIGERATOR/TOP GE PVD28BYNBFS Arrived on job for complaints of not dispensing water. Found loose connection at valve. Correct error in wiring and test unit. No leaks detected at time of service
Near Austin, TX 78757
Luis
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Ice box fan not running,installed a new main control,ice box fan and installed original adapter. Powered unit on ran diagnostics all test passed,icebox fan running good. ; used 1 W10846539 (ICE BOX FAN) from stock"
Near Dripping Springs, TX 78620
Robert
Job Details: 04/09/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on job for complaints of low flame. Checked gas flow I think the pressure is low would like to test gas pressure. ; ordrng 1 UNKNOWNWATERColumn and 1 W11087445 (regulator)
Near Austin, TX 78705
Leonardo
Job Details: 04/09/2020
RANGE WHIRLPOOL WFE515S0JS Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete
Near Austin, TX 78724
Luis
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking from icemaker while dispensing water. Diagnosed defective harness allowing power to pass to power on icemaker valve,removed defective harness installed a new harness tested water dispenser no leaks from icemaker compartment unit working as designed."
Near Austin, TX 78701
Chase
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 handle and nameplate. Job complete
Near Belton, TX 76513
Jonathan
Job Details: 04/09/2020
DRYER WHIRLPOOL WED8500DC3 Arrived on site for dryer that’s making a noise. Inspected unit and work area. Tested unit in normal operation and was unable to replicate issue. Customer threw in a load and had it run for five minutes and unit began to make noise as it heated up. Removed front panel and blower wheel cover. Found blower wheel cracked open and rubbing against housing. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for refrigerator that’s condensating at the top. Inspected unit and work area. Found unit was condensating at the top on the right and underneath the top cover where the control and light set. Found several jars blocking off the air vents from the freezer section that allow air into the refrigerator section. I call tech line and spoke to Bruce SR# 7727552219. He advised to use silicone to seal the liner and to make sure the gasket was sealing on the unit. Otherwise it was a problem with the unit being in high humidity and to have the customer not put anything in front of the air vents. Sealed liner with silicone and reformed gasket on refrigerator section. Advise customer to give the unit 46 hours to mold properly. Unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to inspect washer squeaking, not dispensing fabric softener and damaging clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit and it operated as designed. During the spin/agitation cycles, the unit was very loud. I tilted the unit back and found a large amount of gearcase oil on the rotor, clutch, and all four panels. I advised the customer of my findings and that the unit needs a gearcase/clutch. I am ordering a gearcase & clutch, CNOTE-AUTHORIZATION and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Near Austin, TX 78749
Luis
Job Details: 04/09/2020
REFRIGERATOR LG LFX21976ST/08 "Arrived on site for water leaking. Found excessive amount of water under freezer door,removed water valve cover,found water inside valve compartment. Tested water dispenser found water leaking from tube entering reservoir, installed tube correctly into push fitting on reservoir tested water dispenser no leaks."
Near Leander, TX 78641
Lou
Job Details: 04/09/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave door damage. Upon further inspection, I found a dent/scratch on the bottom trim of the door. Customer provided a copy of their closing documents to show proof of warranty. I removed and replaced the door and tested. Unit is operating as designed. Job completed."
Near Elgin, TX 78621
Andy
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed water fill tube heater. Upon checking unit water fill tube heater seemed good. Tested and and found water fill tube heater to be good. Checked voltage going to heater and found 120 volts. Found water filter housing to be bad. Ordering part and also ordering water valve in case needed no water leaks present at time of service.; ordrng 1 W11194438 (housing) and 2 WP2300868 (fitting)s and 1 WPW10341329 (water valve assy)
Near Austin, TX 78701
Chase
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site. Replaced damaged refrigerator door and nameplate. Job complete"