Service History 579

Near Austin, TX 78748
Robert
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on job for complaints of water noise missing name plate. Customer need afternoon appointment . Water pressure too hi needs valve. ; ordrng 1 W10786952 (valve) and 1 W11223753 (NAME PLATE)
Near Dripping Springs, TX 78620
Robert
Job Details: 07/07/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on job for complaints of not starting. Found thermal fuse open. Replaced thermal fuse and test Operation normal.
Near Wimberley, TX 78676
Luis
Job Details: 07/07/2020
REFRIGERATOR GE GTS18GTHJRBB "Arrived on site for no cool. Powered unit on clicking noise from compressor. Diagnosed a defective starter to compressor,installed a new overload,powered unit on compressor powered on. ; used 1 WR07X20215 (OVERLOAD) from stock"
Near Austin, TX 78737
Luis
Job Details: 07/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for water dispenser issues. Found dispenser would stop working diagnosed unit will need reducing valve and tubing. Installed a new valve and tubing tested water dispenser multiple times unit working as designed. ; used 1 8212547RP (TUBE), and 1 W10786952 (VALVE) from stock"
Near Hutto, TX 78634
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with no improvement. Tested unit and and found failed door. Ordering needed part as well as ice maker harness in case needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10884720 (harns-wire) and 1 W11307204 (dor-fip)
Near Spring Branch, TX 78070
Noah D
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL MHW8200FC "Arrived on site to Inspect washer for dispenser crack, upon inspection found the dispenser full of gunk and having issues, got autho for dispenser and replaced. No problems found. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 07/07/2020
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to test unit for unit making loud pitch noise. Found unit making loud noise when filling due to fill valve not opening all the way. Spoke with Melissa and Melissa ok to replaced valve at not charge job complete. Advised customer that some light on the panel are staying lid that she has a short and she said she knew about.
Near Austin, TX 78757
Wesley
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite and solved ice dispenser problem by freeing up auger. Unit is now operating as designed. All checks good. Advised customer on maintenance options.
Near Taylor, TX 76574
Andy
Job Details: 07/07/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 07/07/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for the washer lid broken. Installed new lid and washer tested good. Complete
Near Kingsland, TX 78639
James
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00 Arrived on site and installed ew control kit. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that had blown thermal fuse after replaced. Customer stated that he cleaned the vents after fuse opened. Removed back panel and found thermal fuse opened. Removed failed fuse and installed new. Tested unit and air flow. All tested good.
Near Killeen, TX 76542
Al
Job Details: 07/07/2020
WASHER AMANA NTW4516FW3 Arrived to inspect washer not starting.The unit was sitting in the dining room disassembled.
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to diagnose a microwave that is intermittently not heating. Made adjustments to door switches to insure proper contact. No other repairs were needed at this time.
Near Cedar Park, TX 78613
David S
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site for fresh food section freezing food. I inspected the unit and work area. I spoke with the customer and found out a previous company replaced the main control and the damper already. I am ordering the correct UI control W11284720 to complete the repair. I explained to the customer the the UI panel is what makes the decisions for the fridge. .; ordrng 1 W11284720 (panel-ui)
Near Killeen, TX 76549
Al
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived to inspect water dripping from underneath the unit.Checked the newly installed valve and found it to be working properly without leaks.Saw the drain pan was completely dry and had cobwebs in it.Opened the freezer and observed a massive ice buildup underneath the basket at the floor or the freezer.Broke up the block of ice, and determined the unit was leaking into the freezer compartment due to a blocked drain tube.Customer ok’d the repair.Used my steamer to defrost the drain pan and made sure all ice was cleared from the drain.Reassembled and unit tested as designed.1All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78746
Kevin
Job Details: 07/07/2020
DRYER MAYTAG MEDB835DC4 "Arrived on site and found while running a rattling noise can be heard, disassembled dryer and found noise is heating element assembly rattling against rear bulkhead. Used metal foil tape to create spacers/shims to keep it from rattling. After reassembling send a video of it running to DW, also found restricted airflow error, apartment maintenance will need to clear vent to the exterior of the building to correct this issue, job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 07/07/2020
MICROWAVE GE JVM3160RF3SS "Arrived on site to install previously diagnosed and ordered part. Due to the unit door handle and inner trim be broken, I removed and replaced the door and tested. Unit is operating as designed. Job completed"
Near Austin, TX 78759
Wesley
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL GS6NHAXVK02 Arrived onsite and replaced faulty light switch. Customer also has coupling failure on the door hinge preventing it from closing properly. Ordering coupling to repair. Office to reschedule. ; ordrng 1 WP2182179 (cam-door) and 1 WPW10329686 (cam-door)
Near Austin, TX 78731
David Z
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose one dishwasher not draining. Performs diagnostic optic and found error code for failed pump. Ran unit in diagnostic mode and could hear the pump, but it wasn’t doing much to move water. Replaced drain pump and retested. Verified unit is now draining as designed. Call complete, no water leaks found.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on job for complaints of door damaged. Found the cavity damaged
Near Austin, TX 78737
Brandon
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of unit making a loud noise coming from compressor, I tested all fan motors, fan motors tested good. I could not duplicate noise after unit kicked on after defrost. Tested good."
Near Austin, TX 78739
Leonardo
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for squeaking rack. Tested unit and found worn adjusters. Need to order new adjuster W10712395. Office to reschedule. ; ordrng 1 W10712395 (ADJUSTER )
Near Georgetown, TX 78628
Cliff
Job Details: 07/07/2020
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived on site to diagnose a vent hood that is not keeping consistent fan speed. Found fan speed switch most likely causing issue. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Mustang Ridge, TX 78610
Richard
Job Details: 07/07/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the for the dryer with moisture. During testing found that the vent hose was not hooked up properly it is way too long. Adjusted vent hose and dryer tested good. Complete
Near Austin, TX 78704
Jacob
Job Details: 07/07/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for unit only shutting off mid cycle. Ran diagnostics for codes. Got F1E1 main control fault. Called Techline. Told them of findings. Suggested to not change any parts because unit is sharing a plug outlet with dryer, suggested to get washer on its own dedicated circuit before replacing any parts. Got SR#7728252777. No issues at this time. Job complete"
Near Austin, TX 78728
Wesley
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived onsite and installed the damper control to correct a noise based on video evidence, unable to replicate symptom all checks good."
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
COOKTOP JENN-AIR JGC3536GS00 Arrived on site for cooktop having to high of a flame. Inspected unit and work area. Tested operation and found flame to high. Inspected regulator and found gas pressure regulator not switched to LP. Corrected regulator and tested operation. Adjusted valves on burners. All tested good.
Near Leander, TX 78641
Kayman
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for previously diagnosed parts install. I installed the interlocks but the harness came damaged and I could not re fit the harness onto the microwave. Will need to order a new harness and filter board just Incase. Harness (W11219761) office to RS. ; ordrng 1 W11219761 (harns-wire)
Near Manor, TX 78653
Eman J.
Job Details: 07/07/2020
REFRIGERATOR FRIGIDAIRE LFTR2032TF "Arrived onsite for refrigerator not cooling. Tested system. Found cover and thermostat faulty. Ordering thermostat kit 5303918634, and cover 242294705. ; ordrng 1 242294705 (COVER ASSEMBLY ) and 1 5303918634 (thermostat kit)"
Near Spring Branch, TX 78070
Noah D
Job Details: 07/07/2020
RANGE MAYTAG PER5710BAC "Arrived on site to inspect oven for not turning off element , upon insepcti9n found the element no responding, replaced switch and retested, no problems found. Complete"
Near Austin, TX 78748
Kevin
Job Details: 07/07/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found drain pump is not removing water. Replaced it and washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 07/07/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit not producing ice, found broken grid cutter, I replaced grid cutter, unit passed all other tests in diagnostic mode.
Near Temple, TX 76501
Tyler
Job Details: 07/07/2020
RANGE MAYTAG MER6600FZ2 Arrived on site for range giving f1e0 error code. Upon further inspection I found in diagnostics that the f1e0 code wasn’t showing up but an f5e1 & f5e0 error were saved because of a door lock malfunction with the door lock motor assembly. I would also like to bring back the control that we brought with us on the first trip because there is a chance after Frank the door latch the main control might need to be replaced just as a back up office to reschedule call some of the parts are not readily available.; ordrng 1 W10078380 (rod-latch) and 1 WP9761013 (latch-door) and 1 WPW10107820 (latch-door)
Near Meadowlakes, TX 78654
James
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site and installed new separator. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found temperature on oven 25° to low. Reset calibration to a compensate for offset. All is working properly at this time.
Near Austin, TX 78746
Leonardo
Job Details: 07/07/2020
OVEN WHIRLPOOL JMW2430IL02 "Arrived on site to replace damaged door and glass. Replaced door glass ,interior glass, and nameplate. Job complete."
Near Bee Cave, TX 78738
Brandon
Job Details: 07/07/2020
OVEN IKEA IBMS1455DS00 "Arrived on site for customer complaint of door handle being loose, found whole new door and arm would need replacing, after replacing, unit tested good."
Near Marble Falls, TX 78654
James
Job Details: 07/07/2020
WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. Found long fill error in memory. Tested valves and found to be good. Ran calibration and normal cycle. Found unit will not go past sensing cycle. Unit has failed control. Installed new control and ran calibration. Ran normal cycle and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 07/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the water paddle sticking and slow water flow, I removed and replaced the ice door, ice door motor bracket, paddle, paddle spring, switch, and switch harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 07/07/2020
OVEN GE PSB9100SF5SS "Arrived on site to replace door. Customer had GE ship door to home. Replaced door, test unit and unit functions correctly. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 07/07/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site and found condensation on mullion and deli drawer hitting left door gasket. Found unit will need shim kit for deli drawer rail and right side rail missing auto closer. Also found mullion does not have continuity through heater. Unit will need new rail, shim and mullion to repair. ; ordrng 1 W10615641 (slide) and 1 W10732106 (rail-mulln) and 1 W11349654 (SHIM)"
Near Harker Heights, TX 76548
Tyler
Job Details: 07/07/2020
WASHER FRIGIDAIRE LTF2940FE1 Arrived on site for washer needing service. Upon further inspection unit just needed a new door baffle. Only one was starting to crack and mold. Replaced baffel and tested unit. Everything is functioning as designed. No leaks before during or after repair. Call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for sparking, could not replicate sparking with food on any cycle, ordering Control due to customer concerns, rescheduled ; ordrng 1 W10892389 (CNTRL)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/07/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for gas smell, upon inspection found the oven worked correctly and no extra smell was present, it is customer first gas range. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to install previous diagnosed part. Removed damaged door and installed new. Tested door operation. All tested good, no water leaks detected during service."
Near Manor, TX 78653
Eman J.
Job Details: 07/07/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite for range with gas leak. Tested system. No gas leak found. Job complete.
Near Austin, TX 78736
Luis
Job Details: 07/07/2020
REFRIGERATOR GE GNE25JSKCFSS Arrived on site to install parts prev diagnosed. Replaced defective defrost thermostat and main control.
Near Andice, TX 78628
Lou
Job Details: 07/07/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop burner not igniting. Upon further inspection, customer advised that the front right burner won’t ignite. I tested all burners and all burners are operating as designed. I did find that the right rear and left front burners weren’t correct. I adjusted the burner cap on the back right burner and adjusted the flame height on the front left burner. Advised customer of my findings and adjustments. No gas leaks detected during service, job completed."
Near Austin, TX 78733
Kevin
Job Details: 07/07/2020
WASHER MAYTAG MHW5630HW0 Arrived on site and found customer is experiencing F4E1 error code again on the replaced washer. Spoke with tech line and after confirming heater circuit is correct they recommended checking hot and cold water lines. Found that they were swapped. Machine is giving error code because it is reading hot water when it is not expected. 7728253331
Near San Marcos, TX 78666
Richard
Job Details: 07/07/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave shutting off during heating cycle. Installed new wire harness and microwave tested good. Complete
Near Crawford, TX 76638
Jonathan M
Job Details: 07/07/2020
OVEN WHIRLPOOL WOC54EC7HS00 "Arrived on site for oven that is vibrating midway through the pre-heat cycle. Inspected unit and work area. Tested unit through multiple components in service diagnostics. Was unable to replicate the sound. Customer advised that this issue happened close to the end of a preheat. Preheated oven to 350°. When unit got to 316°F, the unit started buzzing on the left side. I pulled unit away from the wall a 1/4 of an inch and noise immediately stopped. I pushed the unit in on the left side and the sound came back. Tested the left side several times pulling it in and out to replicate the sound and each time I pushed in on the left side, the noise came back and when I pulled it away half an inch, the sound stopped. This would indicate the issue is not with the unit but the surrounding cabinet. I attempted to adjust the seating inside the cabinet and noticed that the cabinet is a little too small for the unit. The cabinet has a lot of flex to it and is amplifying t
Near San Marcos, TX 78666
Richard
Job Details: 07/07/2020
ICE MACHINE KITCHENAID KUIS18PNZB2 Arrived onsite for the ice machine hose is dirty. Customer ran a cleaner through the ice machine and it cleaned the recirculating pump hose really well and removed all gunk clogging it up. Ice machine is working good and no part is needed. Complete
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL KOCE500ESS01 Arrived on site to diagnose a microwave oven combination with a noisy turntable. Found turntable ring wheels have uneven sections causing it to slip a long plate. Turntable ring will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11110134 (ring-turn)
Near Austin, TX 78731
David Z
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 "Arrived on site to install previously diagnosed door due to cosmetic damage. Installed new door and affixed nameplate, leveled unit. All is working as designed. Call complete."
Near Austin, TX 78731
David Z
Job Details: 07/07/2020
DISHWASHER KITCHENAID KUDS40CVSS3 "Arrived on site to diagnose dishwasher that’s not washing properly . Ran unit rd a lot of noise coming from the sump area and not producing much pressure. Got AUTHO from warrantech to install new sump. Retested. Unit is now washing, but is leaking from a crack in the housing. Have to replace housing.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
DISHWASHER KITCHENAID KDTE204EBL0 "Arrived on site for dishwasher rubbing countertop when shutting door. Inspected unit and work area. Found unit raised to high in front. Lowered leveling feet and tested door operation. All tested good, no water leaks detected durning service.
Near Copperas Cove, TX 76522
Al
Job Details: 07/07/2020
REFRIGERATOR FRIGIDAIRE LGHK2336TF7 Arrived to inspect ice dispenser not dispensing cubed ice. Confirmed the complaint and called Frigidaire and spoke with JOHN File#83732611I advised the representative about the issue and was told to TEST 11 solenoid was bad.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Kayman
Job Details: 07/07/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for DW intermittently shutting off during cycle. Upon inspection I found the sump and motor sounding weak and the drain pump failing to drain. I replaced the sump and motor and drain pump but still no drain. I replaced the control but still nothing. I found that the drain hose is incorrectly installed. I could not remove the DW due to installation screws being inaccessible. I advised the customer on the proper way the drain hose needs to be fed to the disposal. No more work needed at this time. Job complete.
Near Austin, TX 78703
Jacob
Job Details: 07/07/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not turning on. Tested unit. Was not getting response from UI display. Replaced display. Tested unit. Unit test good. No issues at this time. Job complete
Near Belton, TX 76513
Tyler
Job Details: 07/07/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site for a washing machine that was overfilling. Upon further inspection found that whenever the water valve was turned on it would continuously release water and never shut off even when power was shut off to the machine. I replace the water valve and retest in the machine and the machine is working flawlessly and as designed. No leaks are present before during or after repair. Call complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 "Arrived on site for dishwasher leaking from bottom on both sides. Inspected unit and work area. Found loop in drain line and not sharing drain. Performed diagnostics mode, found error code 8-2 drain pump error and 5-1 door latch error. Monitored test cycle and found unit leaking at sump diverter (see SD-QuickPic) Will need to replace sump to complete repair. Found no ETA on part. Office to schedule appointment when ETA is available. Advised customer not use until repair is complete.; ordrng 1 W10805015 (SUMP ASSEMBLY )"
Near Hutto, TX 78634
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed control damper. Ordering needed part. Office to schedule return trip.. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10479155 (control DAMPER )
Near Austin, TX 78732
David Z
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site to diagnose icemaker not dispensing ice. Performs diagnostic and checked auger. Found auger turning but not dispensing any ice. Found that the couplings are not holding together and just rotating without turning the bucket. Ordering new couplings / ice bucket assembly if we can get one. Talked to SR about contacting AHS to get us a bucket. Office to reschedule based on ice bucket avail. ; ordrng 1 WP2198607 (spring) and 1 WP2220457 (coupling) and 1 WP2220458 (coupling) and 1 WP8281164 (screw) and 1 WPW10395656 (ice-contnr)
Near Nolanville, TX 76559
Al
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived to inspect ice maker not dispensing ice consistently.Found the ice container is defective and will need to be replaced.Also found the right deli drawer in the refrigerator compartment doesn’t slide to adjust humidity temperature.Ordering the parts to replace.Office to reschedule with customer when parts arriveNeeds more work ; ordrng 1 W11185686 (ICE CONTAINER) and 1 W11257202 (PAN SNACK RIGHT DRAWER) and 2 WP8281136 (SCREWS )s and 1 WPW10396909 (FRONT PAN FOR DELI DRAWER RIGHT)
Near Driftwood, TX 78619
Robert
Job Details: 07/07/2020
COOKTOP KITCHENAID KGCU463VSS01 Arrived on job for complaints of spark continue after lights. Unable to recreate issue ordered burner head for return visit. ; ordrng 1 WPW10256027 (burnr-head)
Near Austin, TX 78728
Eman J.
Job Details: 07/07/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite for range oven not working. Tested system. Found control faulty. Ordering control W11256088; ordrng 1 W11256088 (cntrl-elec)
Near Georgetown, TX 78633
Lou
Job Details: 07/07/2020
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range oven not working unless the cooktop is turned on. Upon further inspection, it tested the cooktop burners and all are operating as designed. I tested the oven and found that it was taking too long to ignite. I removed the bottom panel and found that the ignitor was warped ad not sitting parallel to the burner which is what is causing it to not ignite properly. Also found that the door gasket is torn and will need to be replaced. No gas leaks detected during service, job completed. If customer agrees to the repair, unit will need the bake ignitor and door gasket."
Near Georgetown, TX 78628
Lou
Job Details: 07/07/2020
REFRIGERATOR GE PFSS9PKYASS "Arrived on site to inspect refrigerator ice dispenser flap leaking water. Upon further inspection, I found that the ice dispenser door is broken and won’t seal causing warm air to go up into the ice bin and melt the ice.I am ordering the ice route assembly and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service ; ordrng 1 WR13X10737 (asm case-ice route)"
Near Wimberley, TX 78676
Richard
Job Details: 07/07/2020
COOKTOP WHIRLPOOL WFE535S0JS0 Arrived onsite for the oven that is damaged. During inspection found that the control panel is damaged and the cooktop has scratches. Took pictures and ordered parts and office to schedule. ; ordrng 1 W11156895 (cooktop)
Near Austin, TX 78730
David Z
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB07 "Arrived on site to diagnose refrigerator making noise in fC and freezing some items in the RC. Performed diagnostic on unit. Found FC and RC temps good. Unit was not making any noise in arrival. Customer showed me a video of noise coming from the freezer, which sounds like either fan blades hitting ice or something similar. Could not verify the noise, and fan was running quietly. The items freezing in the RC were all kept close to the vent, so it is normal that easy to freeze items close to the freezer vent can freeze. If issue persists return with Evap motor and blade, and Evap cover. All is working as designed at this time. Call complete."
Near Leander, TX 78641
David Z
Job Details: 07/06/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for report of washer that was not keeping water and draining on fill. Performed diagnostic and found drain hose was not connected, and water was pouring out the back. Secured connection for the customer, and also tightened the hot water connection as well. Retested and unit was leaking out the customers drain hose as well. Advised customer they need a new drain hose installed to resolve their leak. The area behind their washer is already saturated with water. They have been informed.of the area and how to resolve. Leak existed prior to service and can’t be resolved without a new drain hose. Call complete."
Near Robinson, TX 76706
Jonathan M
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE714HLAS Arrived on site for oven that’s not heating properly. Inspected unit and work area. Tested unit and service diagnostics and found the baking element not turning on. Removed cover for baking element and found the element completely exploded on the back right corner. Spoke with JA and got confirmation on P/L concession. Replaced bake element and tested element in service diagnostics and unit is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 07/06/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is only 120VAC being supplied to the dryer. It needs 240 vac to work properly. Advised customer that there is an electrical issue. And to have an electrician come out and check the outlet. Complete
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site for icemaker leaking and the water dispensing slow. Inspected the unit and work area. I found the filter causing the water restriction. I removed the filter and the water started dispensing fine. It was not a everydrop filter. I found the unit out of level cause the water to come out the front of the ice maker mold. I leveled the unit and ran a harvest and water fill test. I checked the water dispenser and found the ice maker filling when water is called for. I am ordering the UI control W10865870, ; ordrng 1 W10865870 (cntrl-elec)"
Near San Marcos, TX 78666
Noah D
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDPM604KBS0 "Arrived on site to inspect dishwasher for not completing cycle, upon inspection found the diverter motor error code, ordering correct parts after speaking with office. Office to reschedule ; ordrng 1 W11126174 (OWI) and 1 W11344507 (HARNESS) and 1 W11345228 (SUMP&PUMP) and 1 W11348063 (CONTROL )"
Near Austin, TX 78703
Jacob
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for unit giving F2E2 error code. Looked at unit. Saw error code, UI panel issue. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher door issues. Upon further inspection, customer handed me 2 friction pads from the unit door hinges. I replaced both hinges and adjusted the hinges and springs and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78756
Eman J.
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher not working. Tested system. Found control faulty. Ordering control W11410062. ; ordrng 1 W11410062 (CONTROL ELEC )
Near Dale, TX 78616
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for leaking out of icemaker, upon inspection found water filled Icemaker tray and was leaking always, replaced valve and retested. No problems found. Job complete"
Near Austin, TX 78746
Luis
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for no ice. Ran diagnostics weak water redoes to reservoir diagnosed a defective valve,installed new valve powered unit on ran diagnostics unit passed all diagnostics good frost formation on evaporator plate.
Near Austin, TX 78759
Eman J.
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for refrigerator not cooling. Tested system. Found control and thermistor faulty. Replaced control and thermistor. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
DRYER GE GFDR270EH0WW Arrived onsite for the dryer not working. Installed new motor that was ordered and issue was not resolved. Will need the main control and belt switch. Ordering parts office to reschedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WE04X10184 (switch idler) and 1 WE04X25559 (pcb asm ui-mc and sw)
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found burnt wiring at block. Repaired with block kit. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Round Rock, TX 78681
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite to install previously diagnosed parts. Installed door. No air gaps detected durning service. Unit is working as designed. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that had ice buildup around freezer. Upon further inspection found that yes the door gasket and the gliding rails for the freezer door or all bad and need to be replaced but the upper fresh food French doors both have bad gaskets in a those will need to be ordered as well cording to supplier the two fresh food door gaskets or out of stock office to reschedule call please. ; ordrng 2 W10830274 (gasket-fip)s and 1 W11243759 (shelf-glas) and 1 WPW10311757 (rail-mulln)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found in step four of diagnostics pressures are normal, but instead five low side raises 220 to 25 psi and high side drops to 70. Call tech line and spoke with Ed. Made second call to tech line and spoke with another representative after finding pressure difference. Second representative advised to change fresh food evaporator and three-way valve. Office will need to set a return appointment for two hour job.File# 7728245268; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11099684 (valve)"
Near Austin, TX 78704
Jacob
Job Details: 07/06/2020
DRYER WHIRLPOOL WED7500VW1 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Still encountering and issue where the door latch barely will make contact with switch to close the door. Unit working at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for fridge section not cooling. I spoke with the customer and she stated that it started to cool properly again. I inspected the unit and work area. I found the unit clear of any major frost build up. I put the unit through diagnostics and found the unit in adaptive defrost. I changed the setting to a fixed defrost. I spoke with the customer about how adaptive and basic defrost work, and based on the symptoms of the unit, changing it into a fixed defrost will correct the issue. Job complete. No water leaks detected."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer section no cool. Upon inspection I found a small amount of ice build up on the evap as if it had frosted over then defrosted at some point. The customer stated that the freezer began working again after a few days of the initial appointment call. I ran diagnostics on the unit and everything checked. I put the unit into force defrost and it cycled as designed. I checked the drain pan and it had water in it so the drain is not clogged. Advised customer to keep an eye on the unit and let us know if the issue returns but as of now the unit is working as designed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site to test unit for unit making loud pop sound. Found bad high voltage will need new diode capacitor and magnetron
Near Austin, TX 78734
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL GI15NDXZS0 Arrived on site for ice issues. Ran diagnostics diagnosed a defective pump,installed new pump ran diagnostics la, test passed."
Near West Lake Hills, TX 78746
Luis
Job Details: 07/06/2020
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for no cool. Unit powered on compressor and condenser not running,ran diagnostics,in compressor test no power to condenser or compressor diagnosed a defective main control. Ordering a new main control; ordrng 1 WPW10589838 (CONTROL)"
Near Luling, TX 78648
Noah D
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer for leaking, upon inspection found the housing and drawer gunked up and back flowing out of the washer, replaced valve and housing assembly and retested. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on job for complaints of rear middle burner not working. Found ORIFFS blocked. Removed blockage and burners working properly.
Near Temple, TX 76501
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR MAYTAG PSD2450GRW "Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Found dispenser door damage and found water damage and plaster around the dispenser area and handle of door. See photos. Tested unit trying to dispense ice. Unit would not activate the dispenser motor. Tested water dispenser and initially did not get any water flow from the dispenser either. When taking photos of door damage, water dispensers started pulsating water out without being touched. Found lights and water both flickering on and off for 30 seconds before finally turning off. I called Techline and spoke to Ed SR# 7728239415. He advised that with the plaster on the door, that there was possibly damage done to the door and therefore would cause damage to the door harness. Therefore this most likely wouldn’t be covered by warranty. Will have office contact warranty company with information for next steps. Call complete."
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is leaking. Found drain tube clogged. Cleared drain tube and removed ice from freezer. Tested unit and found all is working properly at this time. No leaks were found after services were performed.
Near Round Rock, TX 78664
Kayman
Job Details: 07/06/2020
REFRIGERATOR LG LFX25960ST Arrived onsite for refrigerator making loud noise. Upon arrival the fridge was quiet. The customer stated that they had unplugged it because the noise was so loud and had plugged back in this morning 5 hour prior. I found the compressor was failing to engage. I unplugged the start device and reconnected and the compressor and condenser fan both kicked on. The front panel UI made a popping noise once I plugged the unit in. I replaced the control in attempt to remedy these issues. I advised the customer to monitor the unit over the next 48 hours and if the noise returns to try an pin point if it’s coming from the back where the compressor is or inside the unit. If it is from the compressor then will most like need a new compressor and sealed system repair. Job complete.
Near Austin, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MFI2269FRZ03 Arrived on site for filter compliant. Found filter head disconnected from housing causing issues from manufacturing removed head installed head correctly to housing tested filter removal and install good
Near Belton, TX 76513
Al
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived to inspect ice maker not working. Confirmed the complaint and found the ice maker motor was defective.Removed and replaced the ice maker.Customer told to wait approximately 24 hours for ice production.All water lines were dry at the time of service..Job complete