Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

Arrived on site to test unit for bottom door glass broken. Replaced glass and installed nameplate test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor at ///219.77 and labor at ///194.75. Test unit and unit test good job complete no leaks present at this time

Arrived on site to test unit for damaged handle. Replaced handle at ///108.55 and labor at ///195.25. Test unit and unit test good office to run cc on file.

Arrived on site to test unit for missing burner caps. Installed new burner caps job complete.

"Arrived on site for load not spinning out completely . Ran diagnostics got drain long error . Unit is draining slowly . Lots of suds . Removed catch and cleaned debris out . Reran diagnostics, unit is drying better . No water leaks detected at time of service. Recommended running clean cycle and using less soap. No water leaks detected at time of service. Collected 151.54 cc . Job complete"

"Arrived on site for oven not operating. Tested unit all top burners and bake are heating . Ran diagnostics, no error codes . Couldnt duplicate any failures. Job complete"

Arrived on site for a refrigerator that has a door that is not closing. Inspected unit and work area. Confirmed customers complaint and found the issue with the door was the gasket had separated from the door. Realigned the gasket and add sure the slides were working properly. Reassembled the unit and the unit began to close the door and operate as designed. Talked on the gasket just didnt ensure this will not happen again. Call complete.

"Arrived on site for a dryer that is not drying clothes and is flashing an AF error code. Inspected unit and work area. Confirmed customers complaint and the customer advised that he already knew the issue was with airflow and is try to use a vacuum on the backside of the wall and the leaf blower to blow out any kind of debris inside of the vent. He just wanted to have it checked to make sure that it wasnt a fault of the dryer. Ran a vent test kit on the unit with the dryer vent on and found poor circulation for all dryers. When that hose was removed from the dryer, the unit showed good airflow for all dryers. I did advise the customer that his attempt did not fix his airflow issue and that he will need a vent cleaning company to fix his airflow issue. Call complete."

Arrived on site for vent hood light not working. I inspected the unit and work area. I swapped a working bulb into the one not working and found the same it still not coming on. I gained access to the socket assembly and found the power line was not seated into the socket. I secured the line to the socket and reassembled the unit. I retested it and found theblights working as designed. Job complete.

Arrived on site for outer door glass broken . Replace outer glass . All checked normal. No other issues found . Job complete. Unit is in wearhouse .

Arrived on site to diagnose a range with burners not operating properly. Found orifices clogged causing low flames. Cleaned orifices and tested unit. Found all is functioning properly at this time.Svc//// (174.75+tax)

Arrived on site to replace previously ordered parts for dishwasher. Replaced stop and pivot clips. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range that is not starting self clean. Tested unit and found no failures to unit at this time. Advised customer on findings and job is complete.

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

"Arrived to inspect reoccurring temperature issue. I removed and replaced the sensor due to a .10 Kohm variance from a new sensor. Started temp test at industry standard of 350 with internal temp of 75F and as expected, both the bake and broil elements cycled during preheat and could be seen to glow. After 11 minutes, the unit claimed preheat with an actual internal of 403F, which is normal. Cycling temperatures were 312, 382, 322, 388, 324, 386. Throwing out the initial preheat and the first low and high (to allow tie for the oven chamber to fully heat,) the average temperature was 355 and no adjustment needed. Operational test good. Contacted MFG tech, Austin and reported my findings. File# 7734130563."

"Arrived on site for freezer, inspected unit and work area. CX explained to me about. Week ago unit stoped cooling so ge unplugged it for 24hrs and then power it back up and its been working fine since. I tested unit in diagnostics and it passed. I explained to CX its possible that door was left open and cause it to freeze up and not cool correctly. Unit is operating as designed at this time no leaks where observed during service. Job completed."

Arrived onsite and found unit touch panel beeping stuck key. Cleaned and reset unit. No error codes. All checks good. No ongoing issues. Unit is now operating as designed.

Arrived onsite and seated the thermistor assembly to prevent leaking. Unit is now operating as designed without leaking. All checks good.

Arrived onsite and found float switch obstructed. Removed broken plastic. From under float switch. All checks good. Unit is now operating as designed. Charged /// plus tax.

Arrived onsite for not completing cycles on sheets and towels occasionally. Provided customer instruct on off balance loads and best practices. All checks good. Unit is otherwise operating as designed.

Arrived onsite for filter light concern and customer wanting to know how to replaced the filter. Provided instruct on filter replacement and how to replace and install the carbon air filter. Also advised the the filter timer is for the water filter only. Advised on using the strip indicator to determine time to replace the carbon air filter.

"Arrived on site to diagnose a refrigerator that is not dispensing water. Found waterline frozen in door and advised customer on findings, and that this is a known issue with sxs ge refrigerators. Advised on possible solutions and that issue will likely be reoccurring. No further repairs done and job is complete."

Arrived on site for washing not spinning. On arrival confirm complaint and upon further inspection I found a bleeding capacitor allowing a gray oil to escape as well as main control not sending correct signals to components. After replacing both parts I reassembled and tested unit and found washer could fully cycle through all settings as designed with no failures or leaks. Call complete

Arrived on site for washer. Upon arrival customer stated they already had someone diagnose unit and service wasnt needed. Call complete

Arrived on site for dishwasher needing new element. Upon arrival confirmed complaint and found gold bushing style element in unit. After replacing it I tested u it and found no leaks. Unit is functioning properly as designed call complete

Arrived on site for oven with broken broil element. UPon arrival confirmed complaint. Upon further testing I found broil element as well as TOD both broken. Verified with SR that tod is rendering unit non repairable. Informed customer of findings call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised theyre getting a long fill error codes and are not able to finish the cycle. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) and F0 E4 (spin limited by water temperature) error codes. Around the unit through testing on the valves and found the valves pulling in water at a slower than normal but steady rate. The customer advised they have low water pressure throughout the house. Ran the unit through a diagnostic cycle and the unit ran as designed. I did advise the customer that because of their fault and no issue with the drain, the issue would either be with the valve for the water supply. Because the washer was pulling in water and their water supply was not super great, I did advise the customer that I would focus on the water supply first before proceeding with washer repair. The customer advised they wanted to go ahead and fix whatever could be causing the issue on the washer side instead first. I did advise the customer that we cannot warrantee the repair due to potential issues with that said water supply issue. Replace the water valve and tested the unit. The unit was working a little better but marginally. Did confirm no water leaks detected during service. Call complete."

"Arrived on site to replace heating element per SP. replaced element, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for loud noise and not dispensing ice. Found ice bin was not locked into place properly causing ice to melt together seizing auger. Removed ice build up and secured ice bin. Tested ice maker and ice maker responded to diagnostics properly. Advised customer on how to secure ice bin properly. No leaks detected. Job complete.

"Arrived on site to test unit for not washing. Found cam retention nut was missing causing belt to pop off and preventing cam pulley from engaging properly. Replaced cam and belt, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for leaking water. Found drain hose was popped out of drain tube in wall. Customer stated he tried moving unit to clean underneath. Secured drain hose in tube and placed zip tie. Tested unit, unit working as designed. No leaks detected.

"Arrived on site to test unit for light not turning on and dryer still running when door opened. Found bad door switch. Replaced switch, tested unit, unit now working as designed.

"Arrived on site for washer draining itself at beginning of fill cycle . Ran diagnostics no error codes , wash test was normal. Called tech line , recommended a clean wash cycle and to use liquid soaps . No water leaks detected at time of service. Job complete.Sr 7734133486"

"Arrived on site for washer not going into a wash cycle . Ran diagnostics all checked normal in test wash , no error codes . Drain tube hooked up correctly, no issues found with float switch . Couldnt duplicate any errors. No water leaks detected at time of service. Job complete"

"Arrived on site for no cool on both section. Found freezer evap covered in ice . Ran diagnostics, defrost heater not coming on . Found one connection pin not pushed into molex connector . Reconnected pin . Heater is energized. Steamed remains frost out of freezer . No water leaks detected at time of service. Job complete"

"Arrived on site for dryer not heating correctly. Upon arrival found no errors. Found element, thermal fuses, and stats all functioning within manufacturing specs as well as moister sensors functioning. Found fault in ACU relay to element. Replaced ACU and retested and found un could dryer as designed with no failures. Call complete"

"Arrived on site ,replaced UI and control appliance manager. Ran diagnostics, no error codes and preheating normally. Job complete"

"Arrived onsite for ERROR MSGS - WOULD NOT TURN OFF RESET . Upon arrival ran diagnostics and got F6-E3 ACU Cannot hear UI, F6-E2 UI cannot hear ACU, F2-E1, UI stuck button. Recommend to customer that both UI and UI would need to get replaced dues to the two not being able to reach each other. Replaced bot control and UI. Test unit and unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite for None of the Burners are Lighting. Upon arrival found burners were not sparking. Checked polarity and unit is getting correct voltage. Ed to replace spark module. Replaced spark module and test unit. Unit now operates as designed . No leaks present at this time. Job complete

"Arrived on site to test unit for dishes not drying, tested unit found heater engaging but noticed that customer is not using rinse aid, stated to customer that unit is designed to work with rinse aid to achieve best results, also advised customer to prop door open to help with drying, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site for refrigerator making building frost on freezer. Inspected unit and work area. On my previous visit I had informed CX if issue continues would need a new freezer door and sliders brackets. No leaks where observed during service."

Arrived on site to install previously diagnosed parts. Installed all parts and tested. Unit is now operating as designed. Job completed.

Arrived on site for dishwasher leaking at the bottom middle. I inspected the unit and work area. I pulled the door apart and inspected all the gaskets. I cleaned off the air vent gasket and reseated it properly. I reassembled the door and unit. I believe it was the vent leaking. The inner cover wasn't tightened down properly allowing the door to leak. Job complete.

Arrived onsite for refrigerator with water leaks. Upon inspection I found that the water supply line to the filter head had been damaged. I replaced the filter head assembly and tested unit several times and found unit operating as designed. Job complete

Arrived onsite for cooktop that when lighting one burner it would spark at all burners. Upon inspection I found this to be happening but this is normal as all burners shear a common spark module. Job complete.

Arrived onsite for refrigerator with an extra ice door. That had fallen off. Upon inspection I found that the refrigerator already had an ice door in it and was operating properly. Job complete.

Arrived onsite to install previously diagnosed part. Upon arrival I tested that water dispenser and found that the water valve was noisy. I replace the valve and tested unit and found unit operating much quieter. Job complete.

"Arrived on site to test unit for missing parts, tested unit found missing retainers on bottom plate, ordering parts, office to reschedule ; ordrng 2 W10503548 (Retainer)s"

Arrived onsite for oven that seems too cold/not reaching target temps. Upon inspection I found that the customer had did her own temp check with a oxo oven thermometer and found that the unit was off by 30*. I performed several temp test with a k-type thermal couple and found that the unit was off by 10* I adjusted the temp offset then explained to the customer how the oven works as far as how it achieves the target temps. By turning the bake burner on and reach a temp on the high side and the turning it off and trash a temp on the low side and then the average should equal the target temp. Job complete no gas leaks. Cx next complaint was the the door was not holding together properly the felt a bit warped and some parts were separated see pix. I and ordering door and glass bracket. Office to reschedule.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11105139 (BRKT-GLASS)

Arrived on site to diagnose a range with damage. Found control panel dented in lower right side. Panel will need to be replaced to complete repairs. Return date set for 7/26.; ordrng 1 W11097777 (Panel)

Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc door lier damaged and door seal too small. Rc door will need to be replaced to complete repairs. Office to set return date.; ordrng 1 LW10771436 (Rc door)

"Arrived on site to test unit for cover falling off, tested unit found dispenser front handle missing, ordering part office to reschedule ; ordrng 1 W10726377 (Dispenser cover)"

"Arrived on site to replace heating element for service pointer W11540964, and diagnose why the door is leaking. I inspected the unit and work area. I replaced the heating element. I found the vent door jam closed and not opening when its supposed too; ordrng 1 W11416460 (Vent)"

"Arrived on site for middle divider hot. Per customer middle divider between fresh food and freezer extremely hot in the evening and not during the day or night. Condenser fan running,power cycled unit condenser fan powered on. Going to replace the fan motor to see any improvement,checked low,side pressure good. New fan motor damaged in box ordering another fan motor.

Arrived onsite for NOISES WHILE SPINNING . Upon arrival tested unit and found noise coming from blower wheel area. Inspected wheel and is good found collar is vibrating against housing. Found Technical Service Pointer #: W11378591A for this issue. Ordering seal and also need to order padding to complete repair. Office to reschedule ; ordrng 1 W11401018 (Seal)

Arrived onsite for downdraft range with temperature issues and error code. Customer has recorded error 1d11- runaway temperature. Inspected sensor and found melted at harness. Will need to replace sensor harness and sensor. Ordering harness and sensor. Office to reschedule

Arrived onsite and found freezer door harness broken and preventing normal control and ice production. Ordering freezer door to repair. Office to reschedule. ; ordrng 1 W11465903 (Freezer door stainless)

Arrived on site for oven not turning on. Upon arrival confirmed complaint and upon further testing I found that the back element was broken not alarm for proper heat cycle. Also found that oven sensor was a ohming at 1.2 K out of specs when unit was at room temp and when unit was turned on it would immediately show the oven was at 145 to 150?. Able to reschedule customer for July 26 of 2022 on a Tuesday to complete repairs with a new bake element and oven sensor; ordrng 1 W10833885 (Sensor) and 1 W10779716 (Bake element)

"Arrived on site for a washing machine with no power. I tested the voltage at the wall and found none. I found the breaker was not popped, but I flipped the breaker and reset power for several minutes. The wall then had voltage but had an open ground. On the bottom outlet L1 was also bad. I used an extension cord and plugged the unit into another outlet. I put the unit into diagnostics mode and found stored error codes F5E2 for lid lock fault, F2E1 for stuck key, and F7E1 for speed fault. I then manually activated each component and found the latch continuously actuated no matter what test it was in. Due to this I couldnt properly test the unit. I gained access to the bottom of the unit and found the capacitor leaking. I am ordering the cap and will bring back the latch to install. Office to reschedule.; ordrng 1 W11158830 (Capacitor)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I test3d temps in the FC=32 degrees and I found frost/ice built up on the evaporator cover. I tested the unit at the control and found the defrost thermistor out of range and control not sending voltage. I tested defrost and the element is heating. I am ordering the evaporator harness with defrost thermistor and control box. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"

"Arrived on site to inspect washer with prior issues of not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to the agitation mode, the entire basket moved with the agitator. Tilted the unit back and found gearcase oil on the side panels and pulley shield. Removed the pulley shield and found oil on the pulley (photos). I removed the actuator and found the gears were damaged inside. I replaced the actuator and advised the customer of my findings. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor) and 1 W10913953 (Actuator)"

"Customer is getting F2 E1 error code again, took picture. A New control panel will be needed to correct issue; ordrng 1 W10916757 (Control panel)"

"Arrived on side and inspected washer and found incoming power to line filter is good, there is no power outgoing throw line filter though. A new one will be needed, will also bring back control board and control panel to ensure repair on the next visit. Lid is still locked and picture of model and serial number will need to be taken once it is open.; ordrng 1 W11033573 (Line filter) and 1 W11510463 (Control board) and 1 W11394572 (Lid lock)"

"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Evaporator thermistor will need to be replaced.

"Arrived on site and inspected washer and found gear case is leaking oil. replaced it and belt, actuator, cam kit, and drain pipe. After reassembling found hub is now broken and basket will not spin properly will now need to bring back hub. reported to techline 7734130286; ordrng 1 W10528947 (Hub)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer had the unit unplugged but did mention that she was getting a clicking sound coming from the unit. Upon plug in the unit in, found the compressor sounding labored and then kick off causing the clicking sound. Took an amp draw off the compressor and found it pulling 9.68 A. Replaced restart device with a truck stock start device and found the unit doing the same thing. The unit will need a sealed system repair to fix the unit. Spoke to Jaycee and was advised the office will order all necessary parts for the compressor and drier replacement. The office will need to contact the customer about a return date due to limited parts availability and please schedule the service for three hours due to R600 unit.; O-emld tckt"

Arrived on site for washing machine leaking and the unit continuing to add time to the wash cycle. I inspected Ted the unit and work area. I found the drain hose In the wall cut out but the stand pipe pushed to the side. I relocated the stand pipe and placed the drain hose into it. I ran a diagnostics cycle and found no error codes. I activated all components and found them working as designed. I am ordering a new control as it is now reading inputs correctly. The office will reschedule when we have an eta in the part. ; ordrng 1 W11583890 (Control) and 1 W11591400 (Console)

"Arrived on site to replace outer Door glass . Glass broke on installing . Will need to reorder ,also back guard is dented . Ordering door glass and back guard . Call to set return ; ordrng 1 W11223453 (Outer glass door) and 1 W11222948 (Back guard)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is icemaker is making ice but its getting clumpy. I inspected all door gaskets and found both French door gaskets badly damaged. Causing moisture leaks and also ice maker is leaking. Would have to replace door gaskets and ice maker. CX agreed to repairs, office to reschedule CX when parts agreed available. No leaks where observed during service.; ordrng 2 W10917313 (Door gasket)s"

Arrived onsite for no cool and found relay overloading. Replaced start device to test function and same symptom of binding compressor and tripping relay. Ordering sealed system repair. Management to reschedule. R600a parts needed. ; ordrng 1 R600a (R600a)

Arrived onsite and found loss of cooling with prior company diagnosis of sealed system failure. Found failed fc evap fan motor. Replaced the evap fan. Verified no cool statuS no frost pattern during half an hour of running a cooling cycle. Found excessive oxidation on the heat exchanger going into the cabinet at the evap. Warned of worst case scenarios with possible non repairable outcomes ; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Ff evap) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

"Arrived on site to test unit for FC not cooling properly, no ice production, and lights out. Found top left rear light is bad. Also found FC evap cover completely frosted over. Thermistor reading open. Advised customer of possible string of failures. Customer stated they would like to think about repair. Recommend replacing evap harness.

Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle . Upon arrival ran diagnostics and got F2-E1 stuck key and F1-E2 motor control fault. Ran manual test and all components operate as designed. Found that the motor is intermittently not operating during normal cycle. Need to order control. Also ordering motor and capacitor to bring back with me. Office to reschedule ; ordrng 1 W11320238 (Control) and 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

"Arrived on site for combo oven, inspected unit and work area. Tested both ovens and they start to preheat but dont reach the desired temperature because of the cooling fan error code F8E0. I set unit in and tested fans and tested good. I also tested voltage and was good tested resistance in wiring and also checked good called techline and spoke to Andrew SR#7734128722 and we ent through testing procedures and determine it was a bad control I changed upper control and tested and still same issue. I am ordering the 2 cooling blowers and both upper and lower appliance manager. Office to reschedule when parts are available. ; ordrng 1 W11448962 (Upper control) and 1 W11598200 (Lower control) and 2 W11598119 (Blower)s"

"Arrived on site for water leaking. Removed kickplate cover found water leaking from icemaker fitting,removed fitting,replaced fitting. ; used 1 WPW10277958 (Fitting) from stock"

"Arrived on site for Samsung washer, inspected unit and work area. Tested unit in diagnostics it would not advance tested voltage and other connections. Tested door lock and was good. All the steps I followed lead to the main control. ///d CX but was declined. Collected svc ///+tax (///151.54) No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed parts. Disassembled unit and installed new parts basket, gearcase, capacitor, belt and motor. One of the capacitors sent with me was busted. I tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778, replaced element, tested unit, unit is functioning properly,no leaks detected job complete"

Arrived onsite to install previously diagnosed parts. Up inspection I found that there was a leak coming fro in between the manifold and the feed tube causing the pressure to drop Lessing the effectiveness of the spray arms. I replaced the 2. And the unit and found unit operating as designed no leak Jove complete.

"Arrived on site to test unit for loud noise and leaking water, tested unit found fail gear case, water leaking from shaft on to clutch, rotor and stater covering it in rust, tub has excessive movement but it could be do to a loose fail transmission, will need gear case, rotor, stator, clutch and slider to fix issue, due to excessive amount of damage advised customer not to proceed with repair due to cost will be more then a new unit, customer has already purchased a stand by unit and just wanted to know if its worth fixing it, collected ///151.54 service fee, job complete"

Arrived on site to diagnose a dryer that is making unusual noise. Found rollers failed and replaced them. Tested unit and found all is functioning properly at this time.

"Arrived onsite for Washer wont spin out clothes . Upon arrival found lid was locked. Was able to get on diagnostics. Got F7-E5 shifter fault, F2-E1 stuck key, F7-E basket speed fault, and F7-E6 motor fault. Replaced control and lid latch now operates correctly. Ran manual test and actuator will not shift cam. Replaced actuator and cam is intermittently getting stuck in one position. Replaced cam. Actuator now activates cam. Next motor is only humming. Need to replace capacitor. Replaced capacitor. Test unit on auto test and unit now operates as designed. No leaks present at this time. Job complete"

Arrived on site to install new heating element per service pointer W11540964. I found some standing water in the tub. I found the drain pump making a rattling noise. I Installed a new heating element and inspected the drain pump. I found debris in the drain pump causing it to not drain properly. I cleared the debris. The unit is working as designed. Job complete.

Arrived onsite for Vibration During Cycle . Upon arrival Ran diagnostics and there were no saved error codes. Ran manual test and all components passed. Inspected suspension and suspension is good. After series of questions with customer. There may have been an unbalanced load when shaking was noticed. Shaking only happened the one time before customer made a call for service unit is operas designed. No leaks present at this time.job complete

Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Upon arrival replaced element. Test unit and unit operates as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for drips/ residue on glass, tested unit found cleaners used to much cleaner and it has got in between glass, leaving marks on glass, advised customer on proper ways to clean unit and that this will no be covered under warranty, she will contact contractor to resolve this issue, at this time job complete"

Arrived on site to install previously diagnosed parts. Installed all parts and transfer everything needed to the new door. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing that I tested unit and found unit operating as designed no leaks.

"Arrived on site to test unit for incorrect installation, tested unit found one side of unit sticking out, installers did not push the unit in far enough do to housing being a little tight, they tried pulling it in with a screw a cracked cabinet, pushed unit in all the way and secured it properly, customer will contact cabinet contractor to fix crack, also noticed unit was not connected to Wi-Fi, advised customer to do so to prevent software issue, unit is running as designed job complete"

"Arrived on site to test unit for no water, tested unit found valve activating but water not dispensing, inspected water Lin and found due the design of the wall water valve , if pushed against back wall the water line gets kinked, advised customer to keep unit 2-3 inches off the back wall and you should not have any issues, at this time the unit is running as designed no leaks detected job complete"

"Arrived on site to replace per service pointer heater element, replaced element, filled with water, no leaks detected job complete"

"Arrived on site. Replaced harness assembly,per service pointer changed drip pan and cover,secured thermistor to correct location on suction line,secured evaporator to liner,secured cover with 4 screws. Parts ///222.93 labor ///334.99 plus tax will deduct service call fee from total project code S16360"

"Arrived on site. Replaced main control,powered unit on,ui powered on compressor and fans powered on."

"Arrived onbsite for dryer taking longer to dry. I inspected the unit and area. Ibtried to call the home owner and recieved no answer. Please call the office at 512-819-0670, to discuss what was found."

"#7899Arrived on site. Customer previous replaced icemaker and same issue ice in fill tube and fill cup,diagnosed a defective water valve,replaced water valve,cleared ice from icemaker fill cup and fill tube,ran water through icemaker good. Parts ///99.36 labor ///274.99 plus tax total ///405.23; ///455.23 CC Auth# 34M443"

"Arrived on site for no cool. Powered unit on,opened fresh food compartment strong oil smell in fresh food section,found oil in drip pan that caused drip pan to break diagnosed a refrigerant leak at fresh food evaporator. Unit will need a new compressor,3 way valve,drier,evaporator,enclosure assembly and drip pan estimate parts ///795.26 labor ///784.75 plus tax. Customer will call into office if they approve repair. Collected service call fee of ////// plus tax."

Arrived onsite for a refrigerator that is warming up in the RC and showing -5 degrees in the FC along with water under the deli drawers. Upon arrival the customer stated the unit started making ice again and stated the temps had gotten cooler. I found the temps within set point range. I found that most of the water that had turned to ice under the deli drawers had cleared on its own. I found the evaporator drip pan a little warped but in good condition. I installed shims to keep the pan straight. I explained to the customer the unit was working as designed at this time and that it probably had a defrost issue that had been trying to clear itself after the controls had been replaced. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit in work area. Replaced the compressor, dryer, and coupler and vacuum to down the unit. Do you know how to vacuum for 15 minutes. Charged the unit and ran the unit up to 135 psi on the high side and zero psi on the low side. The unit began to cool and operate as designed. Advised the customer to keep an eye on the unit over the next four weeks. Call complete."

Arrived onsite for dryer making rattling noise. Upon arrival inspected unit. Turned unit on and after a few minutes the unit started vibrating. Found unit was not leveled. When applying pressure to the front left of the unit the vibrating stopped. Found the unit needed to be leveled. Adjusted leveling and noise stopped. If symptoms persist recommend returning with sound pads to dampen noise. Job complete.