Near Wimberley, TX 78676
Robert
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to test unit for unit not washing, test unit, ran diagnostics on control board, control not sending voltage to drain pump and not sending voltage to wash motor or fill valve, control board has relay failure will need to replace control board, ordered control board, need authorization, office to reschedule.; ordrng 1 807024601 (control assembly)"
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site and inspected newly installed microwave not powering on.Confirmed the complaint and checked the outlet and outlet checked operational.Removed the control board to access the fuse and checked the fuse and fuse had continuity.Noticed large amounts of insulation inside the unit and noticed the installers drilled several holes through the top of the unit directly into the noise filter board causing the unit not to power on and affecting the high powered components of the unit.Installer did not turn the blower fan to blow upwards as needed inside cabinet
Near Georgetown, TX 78628
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found slow flow through primary water valve. Valve will need to be replaced to complete repairs. ; ordrng 1 WPW10238100 (valve-inlt)
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site for customer complaint of unit not dispensing load and go soap, found failed detergent pump, need to order dispenser. ; ordrng 1 W10842325 (dispenser)"
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FFCD2413UB0A Arrived back onsite for dishwasher not draining.Started a load and unit drained as designed.Job complete
Near Jonestown, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range cooktop flames too high. Upon further inspection, I tested the cooktop burners and found none of the burner flames would adjust from high to low; they all stayed on high. I adjusted the flames and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven with a dented panel. During inspection found that the control panel has a dent on the top took pictures. Replaced panel. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for an oven that seems to be completely dead at the control panel and it only functions when using the app. I found the control panel on but frozen in a time mode. I reset power to the unit and it came back on but the selections are not functioning correctly. The console needs to be replaced. Ordering W11296171 console. Office to RS.; ordrng 1 W11296171 (console)
Near Austin, TX 78717
David Z
Job Details: 10/13/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site to follow up on microwave that door is not acting like it’s closed. Previous tech installed hinges and interlocks. Inner door is on order and is needed to continue repair. Left interlock seems to be the one having issues contacting. Tech line needs to be called on next visit.
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise was loud and coming from the back of the unit. I placed the unit in diagnostics and tested the compressor and when it came on, the customer identified the noise. I leveled the unit and retested and the compressor noise was much quieter. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Al
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect UI not powering on.Confirmed the complaint and place the unit into diagnostics test mode and unit repeated the issue. Hanged out the UI, reassembled and found the replacement UI was incorrect Reinstalled the old UI and notified the parts department.Ordering the correct part.Office to reschedule the customer for return service visit.Needs more work ; ordrng 1 W11319991 (UI )"
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of unit not powering on, found failed thermostat, I reset thermostat, unit tested good."
Near Austin, TX 78739
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install parts previously diagnosed. Replaced compressor,evaporator and drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran,reassembled unit ran diagnostics all test passed checked water and tubing connections no leaks"
Near Marble Falls, TX 78654
James
Job Details: 10/13/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and tested operation. Found very little water flow to trough. Removed filter and found water flow returned to normal. Found seals in filter housing have failed and are clogging ports when housing not in bypass. Unit will need new filter head to repair. ; ordrng 1 W11266112 (housing)
Near Austin, TX 78704
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for unit acting erratically. Unit making ice but water not working. looked at unit. Customer said they had to unplug it several times, to get it to work properly for cooling. Unplugged unit wait a 15 seconds. Plugged unit back in. Unit started up no issues water dispenser was working but water would not fill the ice maker. Let customer know that the issue then could be the water valve but it is not guarantee that it will fix the other power issues that may comeback, and that all 3 controls may need to be replaced.
Near , TX 78633
Tyler
Job Details: 10/13/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site for wall oven that would not go past preheat once turned on. Find arrival and I have to test in the unit I found that the unit was not going past 230 to 250° due to the fact the bake element was broken. Because it is after the broil shuts off during appreciate it will not switch over continue heating.; ordrng 1 WPW10207398 (elmnt-bake)
Near Austin, TX 78703
Wesley
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite and found customer experiencing seal gasket gapping problems. Corrected by reshaping the gaskets. Advised customer on other noises and fridge function. All checks good. Unit is now operating as designed
Near Austin, TX 78737
Kevin
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site and inspected refrigerator and found ceiling lights are out fresh food section. Found freezer light is out and after replacing freezer light all lighting is now operating properly, job complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL ADB1400AGS0 Arrived onsite for the dishwasher not drying properly. During testing found that the customer is not using rinse aid. All functions tested good and heating properly. Advised customer on use and care of dishwasher. Complete
Near Austin, TX 78751
Matthew
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL IUD7070DS3 Arrived onsite for dishwasher not working. Tested unit and found stored error code 4/3 wash motor not working. Tested unit and motor would not respond. Will need motor replaced. Update model number in system for correction. Office to reschedule ; ordrng 1 W11025157 (pump&motor)
Near Austin, TX 78756
Scott
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for poor washing performance. Ran diagnostics got 4-3,5-1,6-4 codes . Wash motor not coming on during cycle . Getting voltage . Replaced sump and motor . All checked normal in wash test . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78717
Tommy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for refrigerator freezing by evaporator, tested thermistor, thermistor works, tested heater heater will kick into defrost and works, tested the bi-metal bi-metal tested good. Found HV control issues, replaced HV control. Job Completed."
Near Austin, TX 78759
Wesley
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived onsite and found unit operating properly and within parameters. Temps are good. Advised customer on findings and explained design.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
ICE MACHINE JENN-AIR JUIFX15HX00 "Arrived onsite to test unit for unit not making ice, test unit, found faulty bin thermistor, replaced bin thermistor, test unit, unit accumulator not freezing completely, called Susie ran through tests, determined unit needs a sealed system repair, ordered sealed system parts, needs sealed system tech, office to reschedule.; ordrng 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near , TX 78738
Luis
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no lights diagnosed a defective freezer led module,replaced freezer led module,all led swokring as designed. ; used 1 W10854032 (LED MODULE ) from stock"
Near Austin, TX 78724
Matthew
Job Details: 10/13/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer not drying properly. Tested unit and had issues with it starting. After inspection found loose outlet. Once voltage was supplied, tested unit and units components are functioning properly. Used temp probe and digital tester and found the is external ventilation. Recommended that customer get duct cleaned and to have an electrician inspect the loose outlet. Job complete"
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived onsite for frost buildup behind the fresh food drawers. Looked at unit saw fresh food with ice buildup. Called Techline. Suggested to use the service pointer to correct the issue. W11092686F also recommended that even tho procedure had been done once before there is a possibility that one of the doors may not have been sealed all the way causing the unit to frost over once again. Got Sr#7729022839. Ordered parts. Need authorization before returning. Office to reschedule ; ordrng 1 W10248595 (control) and 1 W10438957 (cover) and 1 W10525237 (pan-drip) and 1 W10738349 (cover-evap)
Near Bastrop, TX 78602
Andy
Job Details: 10/13/2020
WASHER MAYTAG MVWB855DC4 Arrived on site for washer lid cracked and not closing properly. Tested and inspected unit and found failed lid. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
Scott
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site replaced door handle . Job complete
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit into diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and found no leaks under the unit. I also found no water mask under the dishwasher. I accessed the interior of the dishwasher door. I found no water marks and no wet seals. I removed the unit from the cabinet and found all the hoses connected properly and not leaking. I found no water marks or damage along the back wall of the unit. I inspected the door gasket and found it misshaped, I replaced the gasket. I spoke to the customer about proper loading procedures, and what to look for if the wall drain is leaking"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017FS "Arrived onsite for the microwave not working properly. Ran diagnostics and found no error codes. Vent fan did not work and magnetron did not work. Tested door switches and they are good.
Near Austin, TX 78717
David Z
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose refrigerator with ice building in FC. On arrival found a sheet of ice on the FC floor. Found drain is not draining. Melted ice in FC and still did not drain. Cleared obstruction from drain with long screwdriver and verified unit is draining normally now. All is working as designed. Call complete.
Near Austin, TX 78758
David S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for sealed system repair. I gained access to the compressor and found it not coming on. The unit has voltage to the start device. The unit clicks on and off but never pumps. I replaced the compressor, and installed a UV dryer,I also installed a low side access valve. I preformed a push pull test and I could hear one of the lines hissing. I checked all the lines behind the unit and found no leak. I walked around the unit and found the line in the cabinet broken and leaking air, I could feel the air being pushed out of the cabinet, see so quick pic. I called techline and spoke to sterling, I got sr #7729023789.
Near Lakeway, TX 78734
David Z
Job Details: 10/13/2020
DISHWASHER GE GDT545PSJ0SS "Arrived on site to diagnose dishwasher not spraying water. Customer informed me that they had heard a click, but nothing happening. Tried to run unit and it started up and sprayed just fine. Checked filter and found broken plastic in the filter by the drain motor hole, and super dirty filter. Removed debris and cleaned out filter. Advised customer to clean filter regularly. Tested starting and draining several cycles and could not verify any other issues. Unit is now working as designed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator overfilling ice maker. Performed diagnostics mode and cycled ice maker. Found unit vermillion ice maker. Called Whirlpool tech support and spoke with Austin he stated that water dispenser should fill with 8 ounces within 8 seconds. Found unit filling with 20 ounces. Will need to replace UI and add pressure valve regulators. (Sr#778124053).; ordrng 1 8212547RP (tube-water) and 1 W10786952 (PRESSURE VALVE) and 1 W11387387 (UI) and 2 WPW10334458 (COUPLER )s
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
WASHER MAYTAG MVWX655DW2 Arrived Onsite for washer with vibration during cycle. I ran a diagnostics test and all test passed and no abnormal vibration. I noticed the drain hose was rubbing against the back of the unit while in high spin causing a loud knocking sound. The unit is working as designed at this time but I explained to the customer proper loading techniques and that certain heavy items may come out wet at the end of the cycle. No leaks detected during time of service. Job complete.
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
DRYER GE DPSR610EG0WT
Near Burnet, TX 78611
James
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and tested operation. Found error for vent motor. Also found control will just count down and shut off when attempting to run service diagnostics. Unit will need new control, vent, gasket and middle spray arm assembly to repair. Office to schedule return services due to part availability. ; ordrng 1 W11184028 (GASKET) and 1 W11410063 (CONTROL) and 1 W11414073 (VENT)"
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter stuck. When I removed the filter the ejection arm came out with it. I was not able to reassemble the filter housing so I replaced with new. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Leander, TX 78645
Lou
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. I turned the unit on to test and water dispensed into the reservoir but the recirculating pump never came on. I checked ohms to the thermistor and grid cutter and both were good. I am ordering the recirculating pump and CNOTE-AUTHORIZATION and office to schedule return service. Unit left turned off. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2217220 (pump) and 1 WP2313637 (grid-cuttr) and 1 WPW10503764 (thermistor)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/13/2020
FREEZER WHIRLPOOL WRF767SDHV00 "Arrived on site to install previous diagnosed part. Removed failed evaporator fan and installed new. Tested fan operation. Found working, assembled unit. Performed diagnostics mode and checked ice fault codes, E0 for no faults. Cycled ice maker and found cycling. Inspected freezer door operation, found door sealing. All operations tested good, no water leaks detected."
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2020
WASHER MAYTAG MAV6200AWW Arrived on site to install previously ordered parts.Removed and replaced the drain pump and belt.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Austin, TX 78746
Kevin
Job Details: 10/13/2020
REFRIGERATOR GE ZISS420DRHSS "Arrived on site and inspected refrigerator and found customer is experiencing leaking from the left side, took several pictures and also found water dripping from harness under refrigerator. Refrigerator is also siliconed into cabinet.
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 10/13/2020
OVEN KITCHENAID KOST100ESS03 "Arrived on site for customer complaint oven door damage and rubbing when opened, I replaced outer door and nameplate, but Found frame damage causing door to rub on trim when opening door.
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door not staying open, and the console gasket sticking out. I gained access to the console and adjusted the gasket, it is now sitting properly. I removed the dishwasher from the cabinet and inspected the springs. I found the right side spring to tight. I replaced the spring W11213719 from one I had on the truck. The unit is now operating as designed. Job complete. No water leaks detected."
Near Austin, TX 78732
David Z
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRSF705HPS00 "Arrived on site for report that upper section of freezer was thawing and not cooling, but lower was fine. On arrival customer said it has been working fine now for several days. He had said that he saw some light coming from the door gasket on the left side before. I heated the gasket and molded it for a better seal on the upper half of the door. Closed and checked and gasket is sealing much better and working as designed. Call complete."
Near Leander, TX 78641
Jonathan S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site to install previous diagnosed part. Gained access to evaporator harness. Measured resistance on bimetal and found opened with it being iced over. Removed failed evaporator motor and harness, installed new. Attempted to get bimetal under 40° to test to test defrost cycle. Was not able to test defrost. All else tested good, no water leaks detected.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site and found door panel damaged at bottom. Installed new and verified proper fit. Unit tests good. Job complete
Near Smithville, TX 78957
Andy
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed auger motor. Attempted to remove failed part and replaced with new and found auger and impeller striped. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10118612 (insert) and 1 W10346971 (bracket) and 1 W11378860 (WASHER ) and 1 WP67006341 (gasket)
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to test unit for unit not cooling, test unit found bad hv control and faulty Orion control, replaced both parts, test unit, unit cooling correctly, job complete."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying. Ran diagnostics and no error codes came up. Removed bottom panel and no leaks detected. Dishwasher operating as designed. Job complete.
Near Austin, TX 78728
Scott
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not dispensing any rinse aid . Found inner track mis aligned not allowing complete rotation of plunger arm . Replaced dispenser and observed with door off . Dispenser is performing normally. Ran diagnostics again . All checked normal . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to inspect washer with cracked lid. Upon further inspection, the customer showed me the lid being cracked in the back left corner and they advised that they haven’t been able to use the unit because it “beeps” when they try to start the unit. I placed the unit in diagnostics showing the lid lock error. I cleared dryer codes and continued with testing. I found when the lid lock attempted to lock, the unit would shut down. I found that with the lid closed, the lid cannot close all the way due to the back left hinge area being broken. When I pressed down on the sick off corner, the lid lock would engage and the unit would start. I was able to complete testing and the unit operated as designed. I advised the customer that they can use the unit as long as they press down on the back left corner and allow the lid to lock. I am ordering a new glass lid and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during ser
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace failed terminal block caused by loose connection at time of install. I replaced terminal block, unit tested good. Collected balance on cc."
Near Austin, TX 78757
Wesley
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit not responsive at all. Tested for power supply. And found short in harness. Corrected short. Unit is now operating as designed. Advised customer.
Near Austin, TX 78732
David Z
Job Details: 10/13/2020
DRYER ELECTROLUX EFMG517STT0 "Arrived on site to diagnose dryer that customer says was making noise and turning slowly, and had stopped completely. On arrival I tried hand turning then drum and it felt a bit stiff. Powered in unit and ran it and you could hear a groan, and then a small pop, and drum seated back into place. Sounded like drum had moved off of roller(s). Unit picked up speed and now runs and spins as normal. You can hear an electrical humming coming from the motor, so motor may be damaged from the leaking water valve. Filled unit with towels and ran, and still runs like normal. Customer is gong to run the unit today, and follow up if any issues follow. Unit is stacked, so if the issue persists customer will unstuck prior to our arrival, and approval from new leaf for rollers motor and belt.Call complete as all is working as designed now."
Near Austin, TX 78728
Wesley
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and found unit operating with broken lid and sticking drawer. Ordering lid and drawer. ; ordrng 1 W10861667 (drawer) and 1 W11101059 (lid)
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube spraying water and leaking into the ice bin ad both RC door gasket being torn, I removed and replaced the fill tube and both gaskets. I tested the fill tube and it is dispensing water straight into the fill chute. Using my heat gun, I shaped the gaskets and once installed verified no air gaps. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
RANGE KITCHENAID KODE900HSS00 Arrived onsite for previously diagnosed parts. Installed new vent with trim properly attached. Job Completed.
Near Austin, TX 78732
David Z
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site to diagnose refrigerator with frost build up on evaporator in RC. On arrival unit has been thawed and was covered in water from melted ice in RC. SR7729025058. Tech line had me performed test 4, and test passed. Call complete."
Near Lorena, TX 76655
Jonathan M
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Here it is working as designed. Call complete.
Near Georgetown, TX 78633
James
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found oven light not working. Verified proper voltage to socket. Found socket not holding bulb in place properly. Tested voltage in socket and did not get voltage. Unit will need new socket to repair; ordrng 1 W11281687 (sockt-lite)
Near Waco, TX 76712
Jonathan M
Job Details: 10/13/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed farts. Inspected unit and work area. Replaced in Spring, hinge, and lead and tested unit. Unit is working as designed.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. I found the drain hose was resting and vibrating against the back of the unit when the drain pump would kick on. I added some sound pads to the back so the hose will rest on the pads instead of metal. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF520PADW7 On site for dishwasher that was not cleaning the dishes properly and also not heating up and drying them off. Customer also stated upon arrival that the dishwasher seem to take longer on the cycles then it used to. Pana rival I ran a diagnostic mode and found that the unit was giving an F 71 area code indicating that the main control head shut the heating off during the wash cycle due to an unknown reason within the heater circuit. Then tested the heating element found that I had for continuity and omhed out within the ranges specified on the schematic sheet. Also found that the heating element high limit thermostat was also functioning as designed passing a continuity test as well as an ohm check. Found that the heater relay on the main control was not detecting that the heating element and thermostat were being kicked on and was not getting a proper readings therefore it would shut down the heater during the cycles. I ended up replacing the main con
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 7-1 heating circuit interrupted. Contacted tested mode and found wash motor not activating. Tested voltage to motor and found present. Measured amp draw to element and found 7.0 to heater. Found failed wash motor.Removed failed wash motor and installed new. Per diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on soap usage with water softer system
Near Kyle, TX 78640
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite for unit for unit not cooling in the refrigerator section. Looked at unit. Found that freezer is built up with ice and frost. Checked drain tube. Didn’t find anyone in the drain tube. Let customer know to let unit unthaw before returning for service. Customer will call back when unit needs to be serviced if frost is seen once again.
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had no power. Inspected unit and work area. Tested voltage at the junction box in van 120 V coming through the neutral circuit. Checked voltage at the control and found proper voltage at the control. Found control sending 120 V² through the neutral circuit back at the junction box. Replaced control and tested unit. Unit ran as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to install defective freezer door while waiting on order. Installed door, and tested door. Door tested good for now.; O-emld tckt"
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door being badly damaged, I installed a new door and tested the door. Unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
DRYER WHIRLPOOL NED4655EW Arrived on site for dryer not drying properly. Tested and inspected unit and found air restriction due to house venting. Instructed customer they will need house venting cleaned and on use and care and practice for best performance. No repairs are needed at this time.
Near Round Rock, TX 78665
Cliff
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Found temperature to Kohl’s in RC. Adjusted temperature settings and freezer airflow to correct temperature issue. No repairs were performed
Near Temple, TX 76502
Tyler
Job Details: 10/13/2020
DRYER MAYTAG MEDB835DC4 Arrived on site for dryer that was making a squealing metal on metal sound. Upon arrival I found that the issue causing the dryer to squeal the way it was was due to the fact that the Idler pulley as well as 3 of the rollers were stuck in place and not rotating around the shaft they were mounted to. I ended up replacing the damaged rollers as well as the idler pulley and relubricate of the shaft in order to ensure that the hardware would not stick again. Unit is now functioning as designed and I ran the machine from the customer to verify that it did sound a lot better than it was when I arrived. customers able to confirm that the dryer sounds really great. Call complete
Near Austin, TX 78737
Luis
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Completely different issue from previous repair. Arrived on site for moisture and ice build up in freezer section checked door seal good,called tech support ran diagnostics with tech support changed defrost setting to adaptive found during diagnostics ui leds defective,replaced ui control. Per tech support customer to monitor moisture build up. Sr#7728526914"
Near Austin, TX 78722
Matthew
Job Details: 10/13/2020
COOKTOP JENN-AIR JGD3430WS00 "Arrived onsite for cooktop not functioning. None of the igniters are sparking. Tested unit and found the the unit plug was not plugged in. Plugged in unit and unit is functioning properly. LF burner was not igniting all of the time. Recommended replacing orfice, burner cap. Job complete"
Near Spring Branch, TX 78070
Andrew
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived on site to test unit for control panel not lighting when cycle is selected. Verified control panel is receiving proper voltage. Panel is beeping but no light comes on when pushing buttons. Need control panel to fix issue.; saved tckt
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCE77US0HS00 "Arrived on site to inspect cooktop for not shutting off hot surface light, upon inspection found the hot surface light on with no heat. Replaced element and problem was fixed. Complete"
Near Bee Cave, TX 78738
Luis
Job Details: 10/13/2020
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for no cool in fresh food. No air flow entering fresh food,found evaporator fan not running diagnosed unit will need a new fan motor assembly.; ordrng 1 WR55X11064 (MAIN CONTROL ) and 1 WR60X10277 (FAN MOTOR ) and 1 WR60X30922 (FAN BLADE)"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found unit not running. Inspected connections and found loose connection at cabinet liner. Seated connections properly and tested. Unit now cooling and all functions test good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not drying within normal cycle times, upon inspection found the heat to be working correctly, element was not grounded. Air flow was good and was confirmed on exterior of house. Dryer is working to specs. Complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for panel button I’ll not turn off light. Inspected light and noticed it was an LED. Removed bottom panel to ensure the lamp holder wiring was properly connected. All looked good. Informed customer that she would need to buy a normal filament bulb and not an LED in order for the light to turn off from the panel.
Near Round Rock, TX 78665
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site today Conoce refrigerator that is making abnormal noise and not cooling properly. Tested unit and found air damper not operating properly causing cooling issue. Replaced damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service..
Near Kyle, TX 78640
Leonardo
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL MDB4949SDH3 Arrived on site to test unit for unit not filling with water. Test unit and found wires had been chewed up to float and fill valve. Advised custome rthey will need new wire harness
Near Round Rock, TX 78665
Cliff
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to diagnose a dishwasher that is sparking when plugged in. Found power wire not connected properly in junction box. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site for, customer advised the microwave is not venting properly and Vent Not Removing Odor or Vapor - . . .Homeowner and I went outside to see the exterior vent flap connected to the microwave vent was pushing air through. The vent flapper was fully extended out while the microwave vent fan was blowing on high. Operating as designed. Job complete."
Near Austin, TX 78735
Leonardo
Job Details: 10/13/2020
MICROWAVE MAYTAG MMV6190FZ3 Arrived on site to test unit for not heating. Test unit and found bad high voltage will need new diode cap and magnetron. Ordering new magnetron office to reschedule. ; ordrng 1 W11230995 (MAGNETRON )
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosionjob complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop grates uneven. Inspected grates and found they were just a bit uneven on the right grate, but not uneven enough to effect heating pattern and cooking over grate. Job complete."
Near Cranfills Gap, TX 76637
Jonathan M
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for arrange that would not power up the control but the burners would still work. Inspected unit and work area. Tested voltage at the terminal block and found 2.47 V going from L1 to neutral, 244 V going from L2 to neutral, and 244 V going from L1 to L2. Checked voltage at the wall and confirmed similar voltage. Spoke to SW and was advised that this was in fact a logical issue. Advise customer to have an electrician come fix his outlet or breaker. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for dishwasher for making loud mechanical noise. Inspected unit and work area. Found floor damaged on left side of dishwasher. Customer stated that he was aware and believes it’s from the steam vent. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 8-1 slow drain. Monitored test operation. Found drain pump at fault. Removed failed drain pump and installed new. Tested unit. All tested good, no water leaks detected. Paid in full on credit card."
Near Belton, TX 76513
Jonathan M
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW Arrived on site for a refrigerator that’s not dispensing ice or water and is filling up too much ice in the ice bin. Inspected unit and work area. Customer advised that there is no issue with her dispenser but that her icemaker does not stop making ice. Found ice bin at normal level and ask customer how she is turning off her icemaker. She advised that she was raising the bar and letting it drop because that’s what it looks like it was doing on her icemaker plate. I advise that she needs to make sure that it goes into her clicked off position. I asked if she ever made sure that it was clicked and left in the upright position. She advised that she doesn’t believe that it has ever clicked when she did it. Attempted to jump her icemaker with it being in an awful position and found the unit not turning. Advise customer to check on ice production over the next few days and to leave the bar up to ensure that she is able to turn off her icemaker. Unit is work
Near Belton, TX 76513
Jonathan M
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to take off agitator and found agitator completely seized onto the gear case shaft. Unit is going to need agitator, inner basket, outer tub, filter, gear case, and hub kit for repair. Please schedule for two men and two hours. Due to out of stock and PSP parts, office will need to contact customer about reschedule date when part deliveries are made available.; ordrng 1 TWOMEN+2HOURS (TWO MEN +2 HOURS) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw)"
Near Killeen, TX 76549
Al
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Near Georgetown, TX 78626
Tyler
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Right on site for dishwasher that would not drain. Upon arrival I found that the unit was filling and cycling over to the agitation cycle indicating that the motor water valve and float switch Rall functioning as designed but the problem was if you try to hit the cancel cycle or if you let the unit go into its own drain cycle The main control within have a Internet glitch causing the water valve to start filling instead of activating the drain we will need to return with a new UI interface as well as a main control office to reschedule once availability of parts is known; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
Near Georgetown, TX 78626
Tyler
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for oven that was giving an F10 Error code. After running a diagnostic I found that the board itself had a malfunction internally which is causing the F1E0 error code at this point we will need to return with a new main control in order to resolve the issue.
Near Austin, TX 78738
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found recirculating pump not pushing water over evaporator plate,replaced defective pump,ran diagnostics all test passed.
Near Georgetown, TX 78626
Cliff
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor not running at proper speed. Compressor, inverter box, and main control will all need to be replaced to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WPW10233421 (invrtr-box)"