Near Austin, TX 78735
Brandon
Job Details: 01/16/2020
WASHER LG WM3885HCCA "Arrived on site to replace control board ordered by previous tech, after replacing I was receiving le error code during spin cycle. Ordering motor sensor. ; ordrng 1 6501KW2002A (MOTOR SENSOR) and 1 CNOTE (NO BC ON LG )"
Near Liberty Hill, TX 78642
James
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and tested operation. Found fresh food evaporator frozen. Tested fans and found fresh food fan not operating. Unit will need new thermistor harness and fan to repair. Disassembled unit for repair and found harness broken from liner to molex. Called tech line and spoke to Mark #7726904696. No recommended repair as this harness is not field serviceable. Instructed customer of findings. Job complete
Near Woodway, TX 76712
Jonathan
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL JMW9530DAS30 "Arrived on site for microwave that was turning on intermittently by itself. Inspected unit in work area. Call tech line and spoke to David SR# 7726910932. He advised to replace the Console.
Near Austin, TX 78746
Kevin
Job Details: 01/16/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Fridge is set at 38 freezer is set at 1, ran test 3 and diffuser is operating properly, test 1 and 2 thermistors passed, Return air is clear. Spoke with techline they recommended moving crisper drawer in middle of fresh food section down on top of others. It restricts airflow to thermistor 7726909199"
Near Lakeway, TX 78734
Paul
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator making a humming noise. I ran diagnostics and found all functions of the refrigerator working as designed and all sounded normal. I did find the FC packed with product and blocking the airflow. The coil was not frosted up at this time but I suspect that this could have been causing it to frost up and get to the fan before it went into a defrost. I explained the airflow issue to the customer and they are going to correct the way the frozen product is in the FC. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator making noise and water dispenser issues. Ran diagnostics and that the switch behind the shield was not disengaging allowing water continue to run. Also found that the refrigerator evaporator fan motor is making noise. Ordering parts ; ordrng 1 W11087438 (motor-evap) and 1 W11087492 (switch) and 1 W11109614 (shield)
Near Lago Vista, TX 78645
Lou
Job Details: 01/16/2020
RANGE JENN-AIR JGRP436HL00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Bake Ignitor harness and burner and tested. Unit continues to not stay lit. I went to replace the Bake Ignitor and found that the Ignitor was the wrong part. I am ordering the Bake Ignitor W11355922 No gas leaks detected during service.; ordrng 2 W11355922 (IGNITOR)s
Near Blanco, TX 78606
Jacob
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit not cooling and tripping breaker. Tested unit. Called Techline, was told that AFCI is not prefer’d power to unit. Causing breaker to trip. Got SR#7726844343. Job complete"
Near Bee Cave, TX 78738
Brandon
Job Details: 01/16/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of noise issue, found blower fan motor rattling louder then normal and convection fan motor humming really loud. I replaced both parts, and unit still did the same thing. I did find damage to the rear panel of lower oven cavity. Called techline, they recommend replacing panel. Ordering panel, need two techs to help with removing and installing unit. SR# 7726907219; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10519707 (cover-rear) and 1 W10722667 (motor-fan)"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
DRYER MAYTAG MGDC465HW0 Arrived on site customer complaint was dryer would intermittently work and not work found the door switch was going bad replace the part ran the unit everything else works as designed
Near Blanco, TX 78606
Jacob
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit still not cooling. Could not find issue. Customer would unplug unit after 1hr to say it is not cooling. Instructed customer to leave plugged in for 4-6 hrs before making sure it is not cooling. No issues at this time. Customer may call back at future date. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 01/16/2020
WASHER ROPER RTW4516FW2 Arrived to inspect washer draining issues.Ran diagnostics test mode and unit tested as designed.Customer was washing an unbalanced load and unit began WALKING.Unit shut off without draining.Test mode showed no errors.All water lines were dry at the time of service.Zip tied the drain hose.Job complete
Near Austin, TX 78703
Luis
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS00 "Arrived on site for water leaking and moisture in vegetable drawer. Checked under refrigerator door found no signs of water leaking from valve or tubing. Found ice chute assembly raised from liner causing moisture in door,removed skin found residue of leak,during assembly of skin found moisture and rust at corner of door diagnosed unit will need a new door due to insulation pulling away from liner. Ice build up around return vents 7nit will need a 60° defrost thermostat,due to door not available due to door being discontinued customer doesn’t want thermostat replaced."
Near Austin, TX 78744
Kevin
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found saved error code for motor unable to reach target rpm, removed washplate and found teeth on gearcase and washplate are deteriorated and are no longer connecting. Took a picture of gearcase. Gearcase, washplate, and hub would need to be replaced at minimum.
Near Austin, TX 78730
Paul
Job Details: 01/16/2020
REFRIGERATOR GE ZISB480DKSS Arrived onsite for a refrigerator not dispensing ice. I found the unit making ice and the dispenser functions working as designed. The dispenser chute is getting packed with frost because the ice door flapper is sticking half way open at times and leaking warm air into the unit. The flapper parts will need to be replaced. I cannot locate a model and serial number tag on the unit. The model that we were given is not correct. The closest models to what we were given are ZISB480DKB & ZISB480DKC and both pull up different dispenser parts.
Near Georgetown, TX 78628
James
Job Details: 01/16/2020
WASHER MAYTAG MVWB755DW0 Arrived on site and installed new housing. Tested operation and found unit working properly and no leaks after repair. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator still leaking. Tested and inspected unit and found water dripping from same spot as before. Found ice door gasket loose and coming off. Spoke with customer and customer stated that after prior visit unit did not have any leak issues for about 10 days. Called tech line and spoke with Dave (SR#7726909520) Made aware of issues and what was done and found. Was instructed to order gasket and that new gasket will come with adhesive. Was instructed to clean ice container door with alcohol to remove any prior adhesive. Ordering part and will return also ordering ice container door in case needed. Instructed customer to keep an eye on unit and to keep dry to prevent water damage risk.; ordrng 1 W11268536 (door-ice) and 1 WPW10347087 (gasket)
Near Round Rock, TX 78665
Cliff
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that had built frost in the freezer compartment. No frost was present at time of service indicating an air leak at some point due to door not being closed fully. Advised homeowner on pizza storage compartment and how if it’s overfilled it can prevent the door from fully closing. No leaks were found at time of service.
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site customer complaint was blower fan was a little bit noisy pull the unit out replaced it ran the unit everything is working as designed
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/16/2020
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site for customer complaint of light coming on in oven on its own and clock not staying on correct time. Called techline, they recommend replacing UI panel. After replacing panel, unit tested good. SR# 7726904254"
Near Round Rock, TX 78664
Dylan T.
Job Details: 01/16/2020
COOKTOP WHIRLPOOL G7CE3034XB00 Arrived on site customer complaint was cooktop had smoke coming from one of the switches took the unit apart found it had a burnt wire harness and a switch replaced both parts ran the unit everything else working as designed
Near Austin, TX 78758
David
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to diagnose dryer that was taking several cycles to spin out clothes. Performed diagnostics and found F11 code present. Code is not listed in tech sheet. Called tech line and was informed F11 is motor control error. Replaced control to rectify error. Ran diagnostic cycle and all is spinning ad working properly at this time. Advised customer on usage and care, and that loads must be balanced and light. No water leaks detected at time of service. Call complete."
Near Georgetown, TX 78628
James
Job Details: 01/16/2020
DRYER SAMSUNG DV448AEW/XAA Arrived on site and tested operation. Found no heat from unit. Accessed heater and found open high limit and shorted heater. Vacuumed all lint from unit and installed new assembly. Tested operation and found unit working properly but holding heat. Recommended customer clean vent to outside due to fire hazard from clogged vent. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/16/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site for customer complaint of loud noise and leaking oil, I found gearcase was leaking oil and causing loud noise. Ordering gearcase, belt, and drive pulley. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Near Austin, TX 78748
Luis
Job Details: 01/16/2020
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site for drawer issues. Found defective drawer from manufacture,drawer warped at bottom causing from of bin not to secure to drawer ordering drawer assembly ; ordrng 1 WPW10493169 (DRAWER UPPER)"
Near Georgetown, TX 78628
Cliff
Job Details: 01/16/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to diagnose a washing machine that started by itself. Tested all parts and components and found no mechanical failures at this time. Advised homeowner if power is lost to unit and then comes back on the unit can default into a drain. No further repairs are needed and no leaks were found at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all components from old divider and placed them on new divider. Replaced motor, divider, and impeller. Assembled everything together and tested ice maker dispenser. Unit worked as designed. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Installed new brackets and pan. During installation found that two of parts had arrived damaged. Ordering new parts office to reschedule. ; ordrng 1 W10625070 (bracket) and 1 W11336585 (PAN)
Near Austin, TX 78746
Leonardo
Job Details: 01/16/2020
DISHWASHER BOSCH SHV66A03UC/14 "Arrived on site to test unit, upon inspection we were told by the customer that her disposal was back up, water was backing into dishwasher and starting drain pumps us to leak sensor, cleared error codes and retested, no leaks detected and unit worked correctly. Collected 140.71 Complete"
Near Austin, TX 78750
Paul
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator with no dispenser functions working and the RC lights failing. I did a hard power reset and tested the unit. I found the lights working and the dispenser functions all working as designed. Call complete.
Near Austin, TX 78757
Scott
Job Details: 01/16/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site for new unit smoking . Found no plastic or shipping material on either oven . Did inform customer some smoke or smell will be normal on new ovens . Preheated oven temps are checking normal . No safety issues . Job complete
Near Leander, TX 78641
Lou
Job Details: 01/16/2020
OVEN WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range oven not working. In further inspection, I found the Ignitor was burnt out and the control wasn’t sending voltage to the Ignitor. I removed and replaced the control and Ignitor and tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/16/2020
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to inspect range valve/knobs. Upon further inspection, I found the back left burner valve was bent. I removed and replaced the valve manifold and checked all gas connections for leaks. No leaks found and tested the burners and all burners operated as designed. No gas leaks detected during service, job completed."
Near Gatesville, TX 76528
Arthur B.
Job Details: 01/16/2020
WASHER MAYTAG MVWC565FW1 "Arrived onsite to install new capacitor to top load washer from prior tech’s diagnosis. Removed and replaced capacitor, reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Round Rock, TX 78665
Andy
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site for microwave not latching. Tested and inspected unit and found failed inter locks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78132
Robert
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator ice maker making noise ran diagnostics and found e2 error code. Plugged in new ice maker and same scenario occurred. ; ordrng 1 W11330971 (USER INTERFACE ) and 1 WPW10675033 (cntrl-elec)
Near Austin, TX 78759
Andy
Job Details: 01/16/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to install previously diagnosed parts. Contacted office and found cosmetic parts are not covered. Tested unit and all operations are normal. Unit is operating as designed. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78753
David
Job Details: 01/16/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed parts. Installed new gear case. Retested unit. All is now working as designed. No leaks found at time of service. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/16/2020
DRYER WHIRLPOOL WED4850HW0 Arrived to inspect unit not heating. Attempted to plug in unit and breaker tripped. Removed block panel found wires burnt. Unit will need block repair kit to complete ; ordrng 1 279318 (terminal) and 1 CNOTE (OFFICE RS ) and 1 WP3397659 (block-term)
Near Austin, TX 78717
Tyler B.
Job Details: 01/16/2020
DISHWASHER AMANA ADB1100AWS Arrived on site for unit not drying. Found heater had failed. Removed and replaced and tested in diagnostics and passed. No leaks on site
Near Georgetown, TX 78633
Jonathan
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT720PADM2
Near Austin, TX 78730
Paul
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived onsite for the refrigerator making a vibrating/buzzing noise. I found the noise coming from the evaporator fan motor. The motor and fan act like they are out of balance causing the issue and the vibration is so bad that this could have loosened the screws up again. The motor and blade need to be replaced. Ordering WP2315549 MOTOR-EVAP, WP2169142 BLADE-FAN, & 2EA WP2176759 GROMMET. RS for Wed 1/22, per customer RS for Mon 1/27.; ordrng 1 WP2315549 (MOTOR-EVAP) and 1 WP2169142 (BLADE-FAN) and 2 WP2176759 (GROMMET)s"
Near Leander, TX 78641
Jonathan
Job Details: 01/16/2020
WASHER ROPER RTW4516FW2 "Arrived on site for washer over filling. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and monitored testing. Gained access to control and checked pressure hose and found cleared . Ran regular wash cycle and monitored water leave. Found water level good. Spoke with customer on raising lid and filling. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Jacob
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite to replace evaporator motor and fan. Customer said the noise has gone away and has not made the noise since last visit.
Near Round Rock, TX 78665
Cliff
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace load and go dispenser assembly. Replaced assembly and found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
WASHER MAYTAG MHW6630HW0 Arrived on site customer complaint was at the end of normal cycle it would just hum ran the unit through test mode the only code in the System was for an off-balance load F0E5 ran the unit through diagnostics cannot find anything else wrong at this time working as designed all lines are dry
Near Leander, TX 78641
Jonathan
Job Details: 01/16/2020
FREEZER THERMADOR T36IF900SP/05 "Arrived on site for freezer beeping intermittently and not making ice. Performed diagnostics mode and checked fault codes. Found none. Called tech support and spoke with Chris. He stated to perform factory reset. Ran factory reset. Found water filter not engaged. Corrected water filter and tested operation. All tested good, no water leaks detected durning service."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site for pad replacement. Removed and replaced and tested good on ice and water functions
Near Austin, TX 78759
Andy
Job Details: 01/16/2020
OVEN KITCHENAID KOSE500ESS02 Arrived on site for oven UI issues. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Salado, TX 76571
Al
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher leaking from underneath.Ran diagnostics test mode to attempt to confirm the customer complaint.Received NO error codes in diagnostics and unit did not leak one drop of water during diagnostics test mode.I even ran a normal cycle and unit still did not leak.I noticed the unit was installed in a manner to STRAIN the clips on top of the unit.I advised the customer the installation of the unit may be causing the unit to leak and even offered to raise the leveling feet to reduce the strain on the unit and to prevent it from leaning forward.
Near Austin, TX 78747
Richard
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator freezer door scratched. Upon inspection found that the door is scratched. Replaced freezer door and it tested good. Leveled doors . Complete
Near New Braunfels, TX 78132
Robert
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher not dissolving soap. Ran diagnostics and found that the wash motor was not working to circulate the water. Replaced the pump motor and tested. Dishwasher is now circulating water. Everything is working properly. No leaks detected. Complete
Near Austin, TX 78734
Luis
Job Details: 01/16/2020
REFRIGERATOR GE GFE29HSDDSS
Near Georgetown, TX 78633
Lou
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "arrived on site to install previously diagnosed and ordered part. Due to the FC defrost bimetal being open, I removed and replaced the Evap motor harness and tested the unit. Unit began to cool as expected.No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I placed the unit in diagnostics and ran test 56 which indicated an error code E2-ice lost position. When I went to remove & replace the ice maker, I found that I had the wrong part. I advised the customer I would have to order the part. I am ordering the ice maker and the shelf for the left RC door that got damaged during service. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER) and 1 W11366475 (TRIVET )"
Near Leander, TX 78641
Lou
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW8620HC2 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from the dispenser area. Customer advised that they use detergent pods and place them in the dispenser. I placed the unit in diagnostics showing no error codes. Unit operated as designed. When I opened the dispenser, I found some plastic from a detergent pod blocking the water way. I advised the customer to use liquid detergent in the dispenser or if they continued to use the detergent pods, they need to place them inside the unit. I made recommendations for detergent use as well as use and care for the unit. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details: 01/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to test unit for no heat, upon inspection we found during testing that the f7 e1 error was still saved, we ran a full test cycle and tested the heating element which worked correctly. Cleared error codes. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 01/16/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for the microwave venting steam on the cabinets. Upon inspection we found that the microwave is working to manufacture specifications. And the steam will subside when the vent fan is running. No issues found. Complete.
Near Austin, TX 78748
Richard
Job Details: 01/16/2020
DISHWASHER MAYTAG MDB8959SBS3 "Arrived onsite for the dishwasher not draining. Ran diagnostics and found error codes for drain pump and float switch open/ shorted. Drained water out with shop vac and discovered that there was broken glass in drain pump housing which caused the pump to burn out.
Near Harker Heights, TX 76548
Al
Job Details: 01/16/2020
WASHER MAYTAG MVWX655DW1 Arrived to inspect shattered lid.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78703
Leonardo
Job Details: 01/16/2020
OVEN MAYTAG WOS51ECOAS04 "Arrived on site to test unit for not heating correctly, upon inspection we found the oven was calibrated +20 per maintenance and the interior was hotter then needed, calibrated down to 0 and retested, no problems detected, instructed customer on proper use. Complete"
Near Austin, TX 78732
Paul
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator with a no cool condition. I found the compressor defective and the windings grounded out. The compressor will need to be replaced. Ordering WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours, RS, and let know the unit is in a storage garage.; ordrng 1 W10913906 (COUPLER ) and 1 WPW10143759 ( DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
Near Kempner, TX 76539
Al
Job Details: 01/16/2020
RANGE KITCHENAID KSIB900ESS2 Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 01/16/2020
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit is reading above 400 degrees on a setting of 350. Using my multimeter, I place my thermal lead in the middle of the center rack and tested temps on Bake mode at 350 degrees Standard preheat. The average temp was 354/355 degrees. I advised the customer that the unit will heat up to temps around 400+ (422) in preheat then cycle up and down until the average temp is 10above/10below preheat temps. I advised the customer that the temp readings I achieved were normal. I contacted Techline and spoke to Robert ad advised of my findings and requested specifications for heating temps. Robert agreed to the readings and advised that there are no written specifications and that the unit is functioning as designed. Robert advised to have the customer contact customer service and see if they can provide and specifics. Provided File #7726913001. I advised the customer of
Near Austin, TX 78703
Luis
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived on site for loud noise. Found condenser coil causing loud vibration noise against cabinet,adjusted screw on brackets that hold condenser coil,after adjustment noise no longer present"
Near Killeen, TX 76542
Al
Job Details: 01/16/2020
WASHER AMANA NTW4516FW3 "Arrived to inspect washer walking across the floor.Ran diagnostics test mode and unit wobbled during spin cycle.I leveled the unit, ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.Job complete."
Near Bell, TX 76504
Jonathan
Job Details: 01/16/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer that would not start. Inspected unit and work area. Tested voltage coming to unit and found .46 v coming out of the outlet from L1 to L2. Instructed customer to have an electrician come out and fix the outlet. Photo of voltage attached. Call complete.
Near Austin, TX 78748
Richard
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator with a noise. Upon inspection found that the freezer evaporator fan is causing the noise. Need to order parts and office to schedule.; ordrng 1 W11263195 (fan-scroll) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"
Near Johnson City, TX 78636
Jacob
Job Details: 01/16/2020
DISHWASHER GE GSD3360K55SS Arrived onsite for unit not draining water. Tested unit. Found that timer is not working to move on to next cycle. Ordered part. Rescheduled with customer. ; ordrng 1 WD21X10476 (dishwasher timer)
Near Manor, TX 78653
Scott
Job Details: 01/16/2020
DRYER LG DLE7300VE.ASSEEUS "Arrived on site ,replaced main control . Tested unit ,no d90 error code . No lint build up time of service . Job complete ."
Near Round Rock, TX 78664
Cliff
Job Details: 01/16/2020
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing unit from operating properly. Informed homeowner of findings and recommended vent cleaning company.
Near Austin, TX 78717
Tyler B.
Job Details: 01/16/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for unit ticking. Found from fan. Removed and replaced fan and tested good . No gas leaks on site
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer complaint was oven wasn’t preheating properly ran the unit preheated in about 16 minutes put it in test mode no error codes in the system at this time everything is working as designed
Near Austin, TX 78738
Luis
Job Details: 01/16/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Found damaged ice cutter grid,ran diagnostics weak water flow to reservoir with no filter installed,compressor and fan powered on frost forming on evaporator plate. Installed a new water valve and ice cutter grid,powered unit on ran diagnostics good water flow."
Near Cedar Park, TX 78613
Jonathan
Job Details: 01/16/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site oven not heating. Performed diagnostics mode and found no fault codes. Tested bake operation and found no voltage to igniter at control. Removed failed control and installed new. Tested bake operation, all tested good. Spoken with customer on failure and repair."
Near Austin, TX 78724
Wesley
Job Details: 01/16/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF Arrived onnsite and found unit icemaker tray stuck and not producing. Repaired existing icemaker and advised customer on repair and use and care. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Richard
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise. Ran diagnostics and found that the gear case was the cause of the noise. Replaced gear case and belt and washer tested good and no leaks. Complete
Near Elgin, TX 78621
Scott
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for no power to dishwasher . Checked power cord wire connection in junction box , wires nuts were good but no voltage . Checked outlet and found power cord wasn’t plugged in . Plug dishwasher back in ,unit is now powering up. Ran diagnostics ,all passed with no error codes . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78728
Andy
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76706
Jonathan
Job Details: 01/16/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer that would not start. Inspected unit and work area. Placed unit in a regular wash cycle and noticed the lid would not lock and would not start. Placed unit into service diagnostics and found no error codes. Ran service diagnostic auto cycle and unit worked as designed. Placed unit back into a regular wash cycle and the unit began to work as designed. Call complete.
Near Austin, TX 78741
Leonardo
Job Details: 01/15/2020
RANGE WHIRLPOOL WFG525S0HV0 "Arrived on site to replaced door and panel, per last visit we replaced door and panel, tested all function, tested correctly. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived onsite for the oven not working. During testing found that the fuse was blown. Replace fuse and oven tested good. Complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Performed diagnostics mode and found no fault codes. Measured incoming water temperature and found within range. Tested amp to element and found at 6.5 amps. Tested heater at end of test mode and found working. Spoke with customer on rinse aid and user care guide. All tested good, no water leaks detected durning service."
Near Georgetown, TX 78633
Cliff
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm frozen into cubes due to a short cycle. Reset icemaker arms and thawed the fill line. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 01/15/2020
WASHER MAYTAG MVWB765SW "Arrived on site and inspected washer and found customer has video of it making a squealing noise at the beginning of the cycle. Ran all functions in manual diagnostic and ran test 51 and 52 and could not duplicate noise. Failed washer through the manual diagnostic cycle higher than it would normally while cycling agitator and it did not make any noise. Discussed loading with customer to see if making an adjustment could remove tension from agitator that may cause noise. Requested that customer take more video if situation happens again. No water leaks from connections at time of service, job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DSS3 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath and they have been putting a cookie sheet under the unit to catch the water. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Approximately 30 seconds after the water dispensed into the tub and the motor came on, water began to leak from the diverter area. I turned the unit off and turned the drain pump on to get the water out of the unit.. I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. I took several photos of the damage to the floors and left the defective part with the customer for insurance purposes."
Near Austin, TX 78757
Andy
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer with loose panel. Tested and inspected unit and found loose control panel. Removed part and made adjustments. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR KENMORE 795.72063.112 Arrived to inspect unit with stuck paddle. Was not able to duplicate issue at time of service.
Near Austin, TX 78702
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit needs to be leveled and internals checked for sudsing residue. 2 man needed due to stacked in tight closet. Dryer repair scheduled. Please set for return same day. Office to reschedule. ; ordrng 1 2MAN
Near Austin, TX 78701
David
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to install previously diagnosed parts. Installed new door due to scratches. Retested unit and all is working as designed. Call complete.
Near Austin, TX 78701
Wesley
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onnsite and replaced scratched door handles. All checks good. Unit is now operating as designed.
Near Austin, TX 78733
Paul
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JFI2089AEP0 Arrived onsite for the refrigerator that’s starting to not cool again. Ms had a glass of water in the RC when I arrived and her meat thermometer was in it and showing 41 degrees. The refrigerator was setting idle when I had arrived. I tested the water and it temped at 35 degrees with the control set at 33 degrees. I checked the FC temp and found it at 0 degrees with the control set at 0 degrees. When I was checking the FC temp the sealed system came on and was irking as designed. The unit is working as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details: 01/15/2020
DISHWASHER BOSCH SHXM88Z75N/01 "Arrived onsite for the dishwasher displaying an E15 error. Ms stated the unit had started working again on its own and has been working fine since. I ran the customer service program and all functions of the dishwasher worked as designed. After talking with the customer it sounds like there might have been an issue with the safety switch in the base but I am not able to pull the unit at this time because the trim on the cabinets at the side of the machine is too tight to allow the unit to come out. I showed this to the customer and explained to go ahead and use the unit to see if the error returns. I explained that if the error returns, the machine would have to be pulled out and checked. Ms stated she would get with the contractor and have the trim issue resolved on the cabinets. Call complete."
Near Austin, TX 78758
David
Job Details: 01/15/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for dryer rattling under load. Tested unit but could not hear any abnormal noise. Customer told me this happens when a lot,of clothes are in, and showed me a video of noise. Opened unit and insulated all contact points, adjusted housing to avoid rubbing. Insulated vent pipe as well. Unit is quiet during normal operation. Did notice a dent in the back panel. If customer complains about noise again should return with back panel and blower housing possible. Call complete."
Near Round Rock, TX 78665
Arthur B.
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for customer complaint of dishes not drying in dishwasher. Ran internal water temperature and found only 93F entering. Advised customer unit will need at least 120F to allow proper drying and washing. Customer has tankless water heater and setting is set to max 120F. Customer will try and see if tankless water temperature setting can go up. All water connections were dry at time of service.
Near Austin, TX 78745
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice. Ran diagnostics icemaker passed diagnostics,ran fill test no water entering icemaker,removed connection at door hinge tested fill test water coming from valve. Diagnosed frozen fill tube due to faulty heater in door no ohm reading at heater diagnosed unit will need a new freezer door. Need AUTHO approval ; ordrng 1 LW11026425 (FZR DOOR SS) and 1 NEEDAUTHO, states that autho needed"
Near Maxwell, TX 78656
Richard
Job Details: 01/15/2020
REFRIGERATOR LG LSXS26386D Arrived onsite for the refrigerator not cooling. Upon inspection found that there is no one home customer gave technician permission to go in house also found that there is no room for technician to do the sealed system repair. Tried calling customer and no answer. Called office and explained the situation and that customer will need to move the refrigerator to another room in order to do the sealed system repair. Took pictures. ; saved tckt
Near Georgetown, TX 78633
Jonathan
Job Details: 01/15/2020
RANGE WHIRLPOOL KGSS907SSS03 Arrived on site for range oven not heating. Performed diagnostics mode and found no spark to igniter. Tested spark module and found failed spark module control. Replaced spark module control and tested. Found unit clicking but no spark. Replaced igniter kit and tested unit found sparking but not igniting. Will need to replace spark igniter wire. Spark not getting to igniter. Office to schedule appointment when ETA is available. ; ordrng 1 WIREFROMMODULETOSPARKBAKE (WHITE WIRE/ PART RESEARCH )
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/15/2020
OVEN WHIRLPOOL KOCE500ESS08 Arrived on site customer complaint was microwave door wouldn’t close properly found that there is nothing wrong customer close it really easily show customer proper use of the unit everything is working as designed