Service History 577

Near Cedar Creek, TX 78612
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, cam, belt and motor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found only an out of balance error code saved in control. Tested all parts and components and found no mechanical failures at this time. Advised on proper loading techniques to prevent out of balance loads.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG775H0HZ0 Arrived on site to diagnose a range with a burner that is having trouble lighting. Found air register for air conditioner blowing directly at range causing air movement across center burner preventing proper ignition. Advised homeowner on findings. No further repairs are needed and job is complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the pads and the unit is now working as designed. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found drain line too far in stand pipe causing siphon as well as excessive sudsing in machine due to siphoning water. Also noted control not registering water level errors. This has damaged new suspension. Suspension, main control, and rotor will need to be replaced to complete repairs.Contacted Techline and spoke with Rich.File#7728264062; ordrng 1 W11033601 (suspension) and 1 W11170706 (CONTROL )"
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for water dispensing when calling for ice. Was able recreate symptoms will need UI to complete repairs. ; ordrng 1 W10822640 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
WASHER GE WBVH5200J3WW "Arrived on site for customer complaint of burning smell, and loud noise, found rear bearings failing,
Near Austin, TX 78737
Brandon
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for customer complaint of no to low ice production, found ice bin was full at time of service, but I found the freezer door switch stuck in closed position, I removed frost build up around door switch, unit tested good."
Near Meadowlakes, TX 78654
James
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and tested operation. Found not all lights on console working and buttons not responding. Found console to have failed and installed new. Tested operation and found unit working properly. Job complete
Near Waco, TX 76705
Jonathan M
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found ice bin popping forward as it tried to dispense. Found right ice bin rail leaning downwards. Adjusted rail and tested unit. Unit began to dispense ice without a problem. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 "Arrived on site for freezer door grinding. I inspected the unit and work area. I found the freezer door up against the top hinge, when the door opens the cam pushes the door up into the metal bracket causing it to scrap. I removed the top hinge and reinstalled, I loosened the bottom hinge and tried to adjust the height on it. Neither worked. I tried to level the unit and it still didn’t stop it from grinding. I am order the freezer door 807460004 to fix the issue. The freezer door is an expart, the office will reschedule hen we have a in eta on the part. No water leaks detected.; ordrng 1 807460004 (dsp door)"
Near Hays, TX 78610
Robert
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaint wet dishes. Ran diagnostics and confirmed heater working. We also found customer not using rinse aide and instructed customer on proper cycles, tested water for proper temperature, called tech line for findings 7728262578. No leaks detected at time of service."
Near Bastrop, TX 78602
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, hub, cam, belt and actuator. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10528947 (drive hub kit) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
DRYER MAYTAG MHW6000XW2 Arrived on site to diagnose a washing machine that is leaking during clean cycle only. Tested unit and found excess suds during diagnostics. Advised homeowner on findings and that it may have soap buildup causing it to leak suds through air vents during clean cycle. Advise homeowner on best soaps and timing to clean washer. No leaks were found at time of service.
Near Austin, TX 78731
Eman J.
Job Details: 07/08/2020
OVEN JENN-AIR JJW2430DS01 Arrived onsite for oven with F2E1 error. Tested system. Found control and console faulty. Ordering control W11179310 and console W11236887. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236887 (console)
Near West Lake Hills, TX 78746
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.
Near Austin, TX 78746
Eman J.
Job Details: 07/08/2020
OVEN WHIRLPOOL CWE5800ACB Arrived onsite for oven boiler exploded. Tested system. Boiler is faulty. ; ordrng 1 7406P090-60 (elmnt-brol)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site to diagnose a refrigerator with water leaking from air vents in RC. Tested unit and found defrost heater not in position causing drain to freeze over. Repositioned heater and found all is not working properly. No leaks were found after services were performed.
Near Round Rock, TX 78681
Al
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect ice maker issues on a newly purchased unit.Confirmed the unit would only dispense crushed ice.Disassembled and found the black with yellow wire from left wall was not in the unit harness.Noticed the pin connector was stuck to the end of the connector causing the issue.Removed and replaced the solenoid and reassembled.Unit still didn’t work.Called Whirlpool Tech line and spoke JOEL @ Whirlpool Tech line SR# 7728263350.He walked me through attempting to free the stuck pin inside the connector and pin wouldn’t come out.I photographed the issue in SD pics.
Near Austin, TX 78702
Jacob
Job Details: 07/08/2020
WASHER WHIRLPOOL WET4027HW Arrived onsite for unit not function properly in certain selections for washing. Tested unit. Got multiple error codes. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and tested operation. Found no ice production. Tested ice dispenser and found water did not dispense from dispenser. Found ice maker has failed and was over filling with water causing water leak. Unit will need new ice maker to repair. ; ordrng 1 W10873791 (icemaker)
Near Austin, TX 78747
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for a defective main control,installed a new main control,powered unit on,compressor and fans powered on,ui working as designed.
Near Austin, TX 78701
Eman J.
Job Details: 07/08/2020
WASHER LG WM3770HVA Arrived onsite for previous diagnosed issue. Leveled washer feet. Tested system. Found unit not leveling clothes out correctly. Ordering pcb main EBR79950226 and springs 4970FR2084Z. Requesting 2 man ; ordrng 2 4970FR2084Z (SPRINGS)s and 1 AUTHO (AUTHO) and 1 EBR79950226 (PCB MAIN)
Near Bertram, TX 78605
Jonathan S
Job Details: 07/08/2020
WASHER MAYTAG MHW6630HW "Arrived on site for washer leaking water out of dispenser. Inspected unit and work area. Performed diagnostics mode and tested water valve. Found water leaking from dispenser housing. Removed failed dispenser and installed new. Performed diagnostics and activated test operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
David S
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I found the FC evap covered in ice. I put the unit through test 38 and found the defrost heater coming on. I tested the rc and fc evaporator fans, and found the fc fan not coming on. I am ordering the UI W10848301 and FC evap harness W11032800 and CNOTE authorization to complete the repair. The unit will need to be defrosted 48 hours before service. The office will schedule once we have authorization. No water leaks detected.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap)"
Near Austin, TX 78738
Brandon
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH1164XVS2 "Arrived on site for customer complaint of microwave not heating, found magnetron not activating,
Near Austin, TX 78758
Luis
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for a faulty compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
DRYER MAYTAG MEDC215EW1 Arrived onsite for unit not turning on to heat. Tested unit. Found that fuse was burned out. Replaced fuse. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of ice maker leaking, found leak coming from ice maker section, leak ran onto drawer UI causing short in electrical system. Will need adapter for ice maker section, UI control, drawer UI control, drawer door, main control, and wire harness. I was not able to access diagnostic mode due to electrical failure. Also ordering door switch for fresh food section. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10512203 (harns-wire) and 1 W10733263 (dor-fip ss) and 1 W10749701 (adapter) and 1 W10769076 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10847853 (SWITCH) and 1 W11106553 (UI CONTROL )"
Near Seguin, TX 78155
Richard
Job Details: 07/08/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer making a noise. Replaced drum and dryer tested good complete
Near Austin, TX 78702
Robert
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had ice forming on left side. Found bad bearings on the slide. Replaced slides on both sides. Did not detect any leaks.
Near Waco, TX 76712
Jonathan M
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Customer had already removed the filter and I tested the water dispenser. Water flowed freely and was working as designed. Customer advised that as soon as they put the filter in that it was just barely dribbling out. Advised that this issue was with the filter. Customer did to have another filter on and and said Whirlpool was sending them a new one via mail. Went over user care guide and unit is working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/08/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer having moisture at the end of they cycle. I inspected the unit and work area. I found the dryer vent clear of any debris. I checked the voltage and I am showing 240 across L1 and L2. I ran the unit through a timed dry and found it only getting up to 130 degrees, I noticed the energy save feature is activated, I turned it off and the temperature got to 210 degrees. I spoke with customer about the energy saving feature with the customer. If they are going to use the energy feature the dryer needs to run for a far longer time than without. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator temperature set at 35° and customer thermostat showing 41°. Performed diagnostics mode, tested damper control, FC and RC thermistor and found both reading temperature. RC stated at 40°. Temperature falls with range considering doors opened and thermistor is right by refrigerator light. Called Whirlpool tech support and spoke with Joel. He stated customer thermostat will only read air temperature and not product temperature. Removed RC thermistor and preformed ice water test. Found thermistor reading correctly. Joel suggested to calibrate RC thermistor - 3°. Calibrated RC thermistor engineer suggestion. Informed customer of service performed."
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
VENTHOOD WHIRLPOOL KVUB606DSS3 Arrived to inspect blower on vent hood not working.Confirmed the complaint and found the blower motor was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.
Near Austin, TX 78757
David Z
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site to install bellow to resolve leaking washer. Installed bellow and retested. Unit is no longer leaking, but a full size load test will be needed. If unit leaks at aT all after this, front panel, door, And hinge need to be replaced. Call complete."
Near Burnet, TX 78611
Jonathan S
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator freezer door handle loose. Inspected unit work area. Removed Allen screw and inspected handle mount screw. Tightened door handle. Checked all other handles. Contacted claims department to see if covered under Lowe’s extended warranty and it was approved (SC). All other operations tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details: 07/08/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit not powering on. Tested unit and found burners would turn on but no power to the control panel. Tested voltage on terminal block and found that the wires were not polarized correctly, the neutral wire was receiving 120v. Advised customer to call an electrician to fix the incoming voltage issues."
Near Leander, TX 78641
Lou
Job Details: 07/08/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop and all burners are working. Tested the upper oven and it failed due to a faulty ignitor. Tested the lower oven and it operated as designed. I removed and replaced the ignitor and retested ad the unit is operating as designed. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF300EWH01 "Arrived on site for customer complaint of booking ice maker, I replaced ice maker, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop for not igniting, upon inspection found the left igniter bent away from hole, need to order back three igniters, scheduled . ; ordrng 2 W11238756 (IGNITER )s and 1 W11238758 (IGNITER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect cooktop for burner issues, upon inspection found the flames are a nice blue but the gas released seems unnecessary, will either need regulator or conversion kit, ordering both. Office to reschedule ; ordrng 1 LPCONVERSION (LP CONVERSION ) and 1 W11087445 (REGULATOR )"
Near Liberty Hill, TX 78642
Lou
Job Details: 07/08/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the upper ad lower fan blower failures, I removed and replaced both blowers and is operating as designed. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon install of solenoids the gas tubing attached to solenoids the tubing cracked and will need to be ordered. Office to reschedule.; ordrng 1 00676036 (TUBE ) and 1 00676037 (TUBE)"
Near Belton, TX 76513
Tyler
Job Details: 07/08/2020
WASHER WHIRLPOOL LSR5233AW0 Arrived on site for a washer that would not drain and spin the clothes out all the way. Upon further inspection I found that the basket drive as well as the gear case transmission we’re both starting to go bad and not rotating the tub as they should.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
DRYER WHIRLPOOL WFP2715HC0 Arrived on sit to install previous diagnosed parts. I gained access to the slides and replaced new. I tested the drawer and it operates as designed. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL GU2700XTSB1 "Arrived on site to install new sump assembly. After removing sump found the tub has a hole in it as well due to failed heating element that has burned a small hole in the tub. Unit will need new sump assembly, tub and heater to repair. Office to get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10413849 (tub-dishwr) and 1 W10518394 (heater)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
DRYER LG DLEX8000V "Arrived on site for customer complaint of noise issue, found idler pulley and one roller wheel causing noise, I replaced idler pulley and roller wheel, unit tested good,
Near Austin, TX 78745
Kevin
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF00 "Arrived on site and inspected refrigerator and found some frost along the bottom of the freezer door. No other frost buildup is visible anywhere else in the freezer. Removed it and added silicone along the perimeter to remove any air gaps between liner and exterior cabinet.
Near Driftwood, TX 78619
Kevin
Job Details: 07/08/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site and inspected washer and found F6E2 error code for communication failure between control board and control panel. Both would need to be replaced to correct issue. Washer will not enter a diagnostic cycle to confirm other operations are good.
Near New Braunfels, TX 78132
Richard
Job Details: 07/08/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice. Replaced recirculating pump, harness, sensor. Ice machine tested fine. Advised customer to run a cleaning to get better ice making results.
Near Austin, TX 78728
David Z
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose issue with microwave light being off and constantly getting a message to open and close door. Performs diagnostic. Called tech line and spoke with Sterling SR7728272186. Lamp is out, and door is having a hard time fully depressing the interlock switches. When in diagnostic mode also getting a F4E1 error, which should not be showing since its not a connect microwave. Recommended replacement of MW door, lamp and UI. Office to schedule when parts avail. ; ordrng 1 W10687342 (door/mw) and 1 W10886919 (lmp-basles) and 1 W11297728 (console)"
Near Austin, TX 78753
Eman J.
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for previous diagnosed parts. Replaced door. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator that need a freezer door replacement. Upon further inspection of opening the part that was sent by Whirlpool to the customer they mistakenly sent the fresh food door not the freezer door. We will need to order a new freezer door for this unit in the stainless steel color and office to reschedule call once part has come in. .; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
WASHER WHIRLPOOL WGT4027HW0 Arrived on call for busted water valve confirmed hot water valve was broken. Replaced water valve. Unit was not hooked up to water supply or electricity was not able to verify function.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site to inspect washer for dumping water, upon inspection found no cracks, no leaks or issues, customer showed how much clothes they had been washing, full to the top was throwing water on the sides, instructed customer to lighten load size. Complete"
Near Austin, TX 78734
Wesley
Job Details: 07/08/2020
REFRIGERATOR GE GTE21GSHDSS Arrived onsite and found harness backed out of place. Installed harness properly. Unit began to operate dumping ice and filling while onsite. Advised customer on findings. All checks good.
Near Austin, TX 78750
David Z
Job Details: 07/08/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to diagnose creaking sound coming from front panel of range. Had customer show me what was happening. If the panel is leaned On you can hear a squeaking of sheet metal. This is working as designed and it’s just chassis flex from having weight out on it. Checked the brackets and mounts for the panel and they are all tight. No repair can be made as unit is functioning as designed. Call complete.
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
DRYER WHIRLPOOL MED8630HC1 Arrived on job for claim on damaged panel. Verified and took photo of damage. Will need front panel to complete. ordrng 1 W11203814 (PANEL )
Near Briarcliff, TX 78669
Brandon
Job Details: 07/08/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of gas ignition issues, found gas pressure to burners not correct, found plunger inside regulator was upside down, I reversed the plunger and adjusted all burner valves, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH1164XWS1 "Arrived to install previously ordered parts.Customer advised the day I left his residence on the previous service, he went and purchased new bulbs and the issue was corrected.No parts needed.Job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 07/08/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the overlay and tested. Unit is operating as designed. No lint observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not cooling freezer and dumping water, upping inspection found the freezer warm with evap running, ice in top of freezer but dumping water in bottom, will need extension to clear draining problem but will need a SS tech to check pressures. Office to reschedule ; ordrng 1 PRESSURESCHECK (PRESSURES CHECK ) and 1 W11084807 (EXTENSION)"
Near Kingsland, TX 78639
James
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site and tested operation. Found unit leaking from diverter motor on sump assembly. Found leak has corroded harness to diverter. Unit will need sump assembly and harness to repair.; ordrng 1 W10919642 (harns-wire)
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived to inspect ice maker not working.Confirmed the complaint and jumped the valve and valve worked.Jumped the ice maker and motor was defective.Removed and replaced it.Reassembled and unit tested as designed and filled with water, which was harvesting.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Smithville, TX 78957
Scott
Job Details: 07/08/2020
RANGE GE ZGP486LDR5SS "Arrived on site for oven not heating . Found oven igniter not heating at all . Ordering relay ,2nd man igniter . No gas leaks detected at time of service.Call to set return ; ordrng 1 2NDMAN and 1 WB13K10040 (igniter glowbar) and 1 WB19K10064 (relay board)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor as well as the power cord that the resident ordered. No leaks detected during time of service. Job complete.
Near Smithville, TX 78957
Scott
Job Details: 07/08/2020
DISHWASHER GE ZDT915SPJ2SS Arrived on site for door not closing easily . Found latch on tub had failed . Replaced latch . Door is sealing properly . No water leaks detected at time of service.job complete .
Near New Braunfels, TX 78130
Tyler
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator not making ice. Upon further inspection I found the freezer at 2 degrees. The intlet valve as well as ice make were both functioning well. Customer stated that it took a couple days after moving in to get unit to temp and make ice. Unit was turned off when they arrived in home. Instructed customer on the process of how ice maker works and a how long it could take to make ice under the conditions that were in effect when they moved in. Gave customer instructions on allowing ice maker to fill bucket up for the next 48 hrs.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site for ice maker not working. I inspected the unit and work area. I read over the previous technicians notes, and found the door wiring has separated. See so quick pic. Customer also showed me where the thermistor cover is broken. I am ordering a freezer door LW10669496, thermistor cover WPW10425252, CNOTE authorization. ; ordrng 1 LW10669496 (dor-fip) and 1 WPW10425252 (cover)"
Near Kyle, TX 78640
Leonardo
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to test unit not reaching desired temp. Tested unit and found bad sensor. Replaced sensor, tested unit and unit heating correctly. Job complete."
Near Leander, TX 78641
David S
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site to install previous diagnosed part and to continue diagnostics. I installed the door latch and found it locking only. I swapped in the good CCU, and found the unit doing the same. I placed the customers original ccu back in and swapped in a new muc. I ran the unit through diagnostics and found it working as designed. No water leaks. I reassembled the unit, and tested diagnostics again. Unit is operating as designed job complete."
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found interior freezer light is out. Removed light and found red wire to module is breaking. Job complete"
Near Austin, TX 78757
David Z
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to diagnose icemaker that was not producing ice. Ran diagnostic on unit. Found icemaker error E5, for thermistor. Rear harvest, fill, and temp checks and all passed in diagnostics. Found the harvest arm in the unit was only halfway through cycle when I started it. All items are showing as passed at this time. Unit is full and should harvest shortly. Call complete at this time."
Near Austin, TX 78702
Robert
Job Details: 07/08/2020
DRYER ELECTROLUX EFDE317TIW1 Dryer was squealing. Verified it was squealing ordered motor and lower wheel. Recommend two technicians to remove dryer from top of washer.; ordrng 1 134693302 (MOTOR ) and 1 5304513609 (WHEEL)
Near Austin, TX 78725
Eman J.
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived onsite for refrigerator freezing. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Cedar Creek, TX 78612
Andy
Job Details: 07/08/2020
REFRIGERATOR GE GFD28GYNFS Arrived on site for FC door handle coming off. Tested and inspected unit and found failed set screws for door handle. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 07/08/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for damage to a range. I inspected the unit and work area. I found the control panel dented, see so quick pic. I am ordering a panel control W11175518 to complete the repair..; ordrng 1 W11175518 (panl-cntrl)"
Near San Marcos, TX 78666
Richard
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL AMV2307PFS2
Near Briarcliff, TX 78669
Brandon
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of white film everywhere, found hard water build up, no rinse aid being used, but dishwasher tested good in diagnostic mode. Instructed customer to clean unit
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/08/2020
DRYER WHIRLPOOL MEDB835DW "Arrived on site to inspect dryer for not starting, upon inspection found the dryer with stuck UI error codes and problems starting, replaced door switch and instructed customer on how to start. No problems found. Complete"
Near Austin, TX 78757
Cliff
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE GLHS36EESB5 Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser lever and basket hanger. Found door gasket ordered incorrect and freezer gasket needed. Ordering freezer gasket .; ordrng 1 241786008 (gasket frz)
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived on job to replace suspension. After replacing suspension ran calibration. After repairs ran test load with towels washer operating properly. No leaks detected.
Near Liberty Hill, TX 78642
Lou
Job Details: 07/08/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven resetting itself. Upon further inspection, I attempted to place the unit in diagnostics and it reboot itself. Once it was done rebooting, I placed it into diagnostics showing no error codes. Due to the this failure and the unit not being connected to WiFi, I removed and replaced the main control and retested. Unit is operating as designed. I advised the builder that the unit will need to,be connected to WiFi once the home is occupied. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the dispenser and water trickled out then stopped. Tested the ice maker in test #56 & #57 and it is operating as designed just not getting water. When testing the water dispenser, I could hear both valves opening up but still no water. Tested voltage at the valve in the ack of the unit and got 71V. Tested voltage at the HV control and got nothing from P3-3 to P1-2 & 124V from P3-4 to P1-2. I advised the customer of my findings I am ordering the harness and another valve ad will return with all prescreened parts. No water leaks observed during service, office to schedule return service.; ordrng 1 W10865826 (valve) and 1 W11189618 (harns-wire)"
Near Austin, TX 78756
Jacob
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE FFHD2250TS8 Arrived onsite for unit having some frost over in freezer. Looked at freezer. Saw some frost buildup at the top of the freezer cabinet near the door seal. Replaced door seal. Unit tested good. Let customer know it will take a couple for weeks for seal to shape properly with the cabinet. No issues at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site and found gasket on the bottom of the freezer door is not making contact with cabinet. Replaced door and leveled refrigerator doors and handles per customer request. Customer commented on spots where foam is inserted into refrigerator door interiorThese spots are normal and or how refrigerator door is manufactured.
Near Burnet, TX 78611
Jonathan S
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for n site for washer shaking durning spin mode. Inspected unit and work area. Found unit unbalanced. Performed diagnostics mode and checked error codes, found none. Inspected gear case and clutch. Leveled unit and performed automatic test mode. Ran unit in high spin speed. All tested good, no water leaks detected."
Near Hutto, TX 78634
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVW6230HW0 Arrived on site for washer issues. Tested unit in diagnostics and all operations appears normal. Checked for error codes and found same F0-E2 and F7-E7 checked pressure hose and appears good. Called tech line and spoke with Adrian (SR# 7728270987) Made aware of issues and what was done and found was asked about customers soap and informed that the soap being used is “Thieves” soap it’s labeled as HE and as 6 times ultra concentrated. Was instructed that this is the issue and to speak with customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrive on site for c machine making a noise. I inspected the unit and work area. I could hear the drain pump constantly running. I put the unit into diagnostics and the sound continued, I checked all other functions of the ice machine. Everything else is work as designed. I gained access to and replaced the drain pump. I powered the unit on and heard no sound. Job complete. No water leaks detected."
Near Austin, TX 78759
David Z
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site to perform further diagnosis of unit leaking from the left hand side. Had customer run the unit before I got there. Pulled the unit out and checked the left side, and found water all down the side of the tub, all the way to the top. Insulation was wet, and water could be seen pooling in crevices on the side. Ordering new tub to resolve issue. I couldn’t see water coming from any of the bolt holes or lines, and it’s likely coming from the top seam when it’s hot enough.
Near Horseshoe Bay, TX 78657
James
Job Details: 07/08/2020
DRYER ROPER RED4516FW0 Arrived on site and tested operation. Found no heat from element. Tested voltage and found incorrect voltage to unit. Found one leg of the breaker has tripped. Reset breaker and tested operation. Found unit working properly. Instructed customer that the breaker should be checked by an electrician. Job complete
Near Waco, TX 76712
Jonathan M
Job Details: 07/08/2020
DRYER MAYTAG MEDB765FW0 Arrived onsite for dryer that has a check vent issue. Inspected unit and work area. Customer advised that was not the issue but with the unit not starting. Tested unit and unit started right up. Customer asked what I did. Tested the unit 6 times and unit started right up. Had customer try to start it and found him pushing the start button too hard therefore not allowing the touch to register. Advised him on user care guide and unit is working as designed. Call complete.
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite for unit having damaged. Saw damage to handle trim piece. Ordered trim piece. Spoke with CS. ; ordrng 1 W11449263 (TRIM TOP)
Near San Marcos, TX 78666
Leonardo
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to test unit noise. Tested unit and found screw hitting fan blade. Removed screw, tested unit and unit functions properly, no noise present. Job completed"
Near Leander, TX 78641
Lou
Job Details: 07/08/2020
ICE MACHINE WHIRLPOOL JIM158XYCX2 "Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump/sensor failure and water overflowing the reservoir into the tub, I removed and recirculating pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Scott
Job Details: 07/08/2020
DISHWASHER MAGIC CHEF CDB3100AWE "Arrived on site for no drain dishwasher . Found new disposal installed and knock out still in place . Removed plug , tested and dishwasher now draining . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Eman J.
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH78019HZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site and inspected refrigerator and found condensation on the inside edge of the freezer door. Video conference with tech line and they recommended using silicon to fill in any air gaps between outer refrigerator cabinets and freezer/fresh food liners. New homeowner will be asked to monitor refrigerator to see if this corrects the issue. If it does not they recommended ordering a new freezer door. 7728265913
Near Leander, TX 78641
David S
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for Washer tube being lose. I inspected the unit and work area. I found the front right suspension rod had broken the plastic holder. I replaced all 4 suspension rods and plastic holders. I checked for fault codes and found none. I ran a calibration on the unit. I than ran a diagnostics cycle. The unit operated as designed no water leaks detected. Job complete.