Near Jarrell, TX 76537
Dylan T.
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site customer complaint was dishwasher wasn’t draining found the garbage disposal was not installed properly ran the dishwasher through test mode everything else work great all lines are dry
Near Austin, TX 78732
Paul
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS02 Arrived onsite to replace the previous diagnosed parts. Upon further inspection of the unit I saw where the waveguide had a discoloration about the size of a quarter on the top outside section. I removed the new magnetron that the previous tech had installed and could feel a rough spot on the inside of the waveguide about the size of a pencil eraser. I called techline and spoke with Kevin SR# 7726871760. Kevin stated the unit is non-repairable and asked me to tell the customer that they will get a call from the factory early next week. I explained this to the customer. Call complete.
Near Austin, TX 78728
James
Job Details: 01/13/2020
WASHER AMANA NTW4516FW2 "Arrived on site and tested operation. Found proper voltage but control dead. Installed new control and tested. Found motor failing which caused control failure. Also found rust in basket. Unit will need new capacitor, motor and basket to repair. Will return with control as well; ordrng 1 W10554251 (spin basket) and 1 W10890624 (motor-drve) and 1 W11162561 (CAPACITOR ) and 1 W11170317 (cntrl-elec)"
Near Austin, TX 78734
Robert
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on job for complaints of unleveled door, per last visit replaced hinge
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/13/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for door not closing correctly. Test unit and found door had come off hinge on left side. Secured door to hinge test unit and unit test good. Door closing correctly job complete.
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace motor, blower wheel, and blower housing. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78704
Leonardo
Job Details: 01/13/2020
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site to test unit for door not opening all the way. Test unit and found door hitting kick plate. Secured kickplate correctly test unit and unit test good door opening all the way down and closing correctly
Near Austin, TX 78734
Paul
Job Details: 01/13/2020
DRYER LG DLE9577SM Arrived onsite for the dryer not heating but is tumbling. I found the heater high limit open causing the unit not to heat. The high limit needs to be replaced to complete service.Ordering hi limit. ; ordrng 1 6931EL3003D (THERMOSTAT)
Near Austin, TX 78750
Cliff
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found main control not powering icemaker assembly most of the time. Replaced main control and tested unit. All is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2020
WASHER MAYTAG MVWX655DW0 "Arrived on job for no agitation, upon inspection we found the washplate spinning freely, replaced washplate and retested, passed all tests, calibrated. Complete"
Near Buda, TX 78610
Robert
Job Details: 01/13/2020
OVEN MAYTAG MGT8720DS06 "Arrived on job for seal being broken, upon inspection we found the oven has grease on the inner glass, instructed customer on proper glass cleaning and care. Complete"
Near West Lake Hills, TX 78746
Luis
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and cooling issue. Removed deli drawer found fresh food evaporator incased in,ran diagnostics ice Door icemaker thermistor reading open,freezer icemaker thermistor reading open. Unit will need updated main control,cover and both ice makers.; ordrng 1 LMONLY (LM ONLY) and 1 W10898289 (FZR ICEMAKER)"
Near Austin, TX 78729
David
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose dishwasher not powering on after install. Tested and found proper voltage at control. UI is built into control on this model. Redid electrical connections and replaced control. Retested unit and all is powering on. All working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived to inspect gas leaks.Used my leak detector and unit showed no leaks.Called Whirlpool Tech line and spoke with David advised him of my findings.David transferred me to SAFETY.SAFETY (ERIC) advised they were going to send a CO detector to AE.SR 7726864179Needs more work ; O-emld tckt
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not heating. Test u it and found opened element. Replaced heater test unit and unit test good no leaks present at this time job complete.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for customer complaint of dishwasher broken dispenser. Confirmed issue. Removed and replaced dispenser assembly. Reassembled. Dispenser now opens/closes as designed. No other issues found. All water connection were dry at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven door issues. Inspected unit and found failed outer door. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Manor, TX 78653
Scott
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for door error issues . Found lower interlock has sprung cam and spring off . Replaced inter lock . Tested unit ,water heater to WP specs . Job complete ."
Near Austin, TX 78738
Robert
Job Details: 01/13/2020
RANGE KITCHENAID KDRS483VBK01 "Arrived on job for complaints of oven sparks, upon inspection we found the membrane was acting weird as well a last techs diagnosis, replaced membrane and jnsructed customer she mist have range removed from wall by builder, office to reschedule. ; ordrng 1 W10475147 (module-spk) and 1 W10763503 (harns-wire)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested door and heating operation. All tested good.
Near Leander, TX 78641
David
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose refrigerator not dispensing water. Performed diagnostic and could hear valve humming but not moving water. Replaced dispenser valve in top of unit. Retested and now have water flowing freely. No water leaks found at time of service. All is now working as designed. Call complete.
Near Round Rock, TX 78664
James
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found upper hinge not secured and lower hinge not clocked on right door. Corrected issues and unit now tests good. Job complete
Near San Marcos, TX 78666
Leonardo
Job Details: 01/13/2020
OVEN WHIRLPOOL WFE525S0HZ1 Arrived on site to test unit for oven door not closing. Test unit and found broken hinge on right side. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78723
Scott
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE254ESS2
Near Round Rock, TX 78681
David
Job Details: 01/13/2020
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose defective knobs. Examined knobs and found the laminate coating was completely peeling off on all knobs. Replaced all knobs. All is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP5A "arrived on site to inspect refrigerator ice maker concerns. Upon further inspection, the customer advised that the ice dispenser paddle was broken. I found that the arm that holds the spring was broken. I pulled the unit out from the wall to unplug it and found a large wet rust spot on the back panel in the upper right corner. I felt of the area and it appears that soon the rust will eat completely through the back panel which will create more issues for the unit, at which point, will not be repairable. I advised the customer of my findings and advised that the unit does not have insulation in that area and is sweating badly and if it causes any cooling/defrost issues with the unit, it is not repairable. I removed and replaced the dispenser module and tested and it operated as designed. I recommended that the customer contact their extended warranty and advise of the issue with the back of the unit. No water leaks observed during service, job compl
Near Austin, TX 78734
Paul
Job Details: 01/13/2020
DRYER MAYTAG MED8200FC1 Arrived onsite for the dryer making a loud screeching sound. I found the idler pulley assembly causing the noise. The idler needs to be replaced. I replaced the idler and tested the unit. The unit is quiet and is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect oven WiFi issues. Upon further inspection, the customer advised that the WiFi doesn’t stay connected well on the unit and the phone app for the unit doesn’t work. I placed the unit in diagnostics and tested the components and the unit is operating as designed. I advised the customer that there was a software update performed in December 2019 and the only way to get the update is to be connected to WiFi. I provided the customer with the Connect Team number (866-333-4591) and advised to call and have them walk them through the update. No repairs needed at this time, job completed."
Near Austin, TX 78721
Wesley
Job Details: 01/13/2020
WASHER WHIRLPOOL WGTLV27HW0 Arrived on site and replaced control due to control failure. All else checks good.
Near Austin, TX 78702
Wesley
Job Details: 01/13/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived onnsite and repaired latch with latch left on site. Tested unit. Advised customer that the way they have connected power is not advisable because they have made there own 240 cord using multiple plugs and standard 120 cords. All else checks good. ; saved tckt
Near Austin, TX 78717
Cliff
Job Details: 01/13/2020
COOKTOP WHIRLPOOL WCG97US6DSOO Arrived on site to diagnose a cooktop with burners that will not turn on. Found broken knob shafts not turning gas valves. Homeowner wishes to replace knobs on their own. No further repairs to be done at this time.
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived to inspect ice dispensing issues.Confirmed the complaint and attempted to dispense ice and unit made a winding sound and dispensed slowly.When switched from cubed to crushed, the unit didn’t work properly.Called Whirlpool Tech line and spoke with AUSTIN SR# 7726867270The impeller was stripped and stuck on the divider, which is not allowing the auger motor to spin the ice onto dispenser.Ordering divider and will return with..; ordrng 1 WPW10309864 (DIVIDER)"
Near Austin, TX 78725
Scott
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for dishwasher leaking . Found elbow tube on sump to upper dish sprayer not fully seated . Reinstalled connection . Ran diagnostics cycle ,no water leaks detected . Job complete ."
Near Austin, TX 78704
Wesley
Job Details: 01/13/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onnsite and replaced switches and interlocks to repair intermittent open door error. All checks good. Unit is now operating.
Near Austin, TX 78704
Wesley
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and adjusted existing seal to repair. All checks good. Advised customer on repair
Near Round Rock, TX 78681
Andy
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed water fill tube heater. ; ordrng 1 W11226501 (heater)
Near Austin, TX 78744
Kevin
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and inspected washer and found it is draining slowly, inspected drain catch and found items and debris blocking water flow cleared drain catch and washer can now drain
Near Manchaca, TX 78652
Leonardo
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for light under not coming on. Found board not sending power to socket. Will need to order new board W10892389 rescheduled ; ordrng 1 W10892389 (CONTROL BOARD )
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived onsite to replace microwave door previously ordered. Installed door everything working properly complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer timer control not advancing. Performed diagnostics mode and found gears in timer not working. Removed failed timer and installed new. Tested dryer operation. All tested good.
Near Austin, TX 78705
Wesley
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived onnsite for failed latch. Replaced latch. All checks good. Unit is now operating as designed.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for customer complaint of front load washer not coming on. Was able to enter diagnostics and found error code F6E1 (Comm Error) Cleared error codes and performed UI test. All buttons,features work as designed. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for for refrigerator making a clicking sound. Per diagnostics mode and tested all operations. Found sound continues when running condenser fan and compressor. Pulled unit out and found voltage warning label on power cord causing sound. Wrapped warning label around cord and add small pice of tape to keep in place. Spoken with customer on user care guide. All tested good, no water leaks detected durning service."
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
DRYER WHIRLPOOL WED6620HC0 Arrived onsite for customer complaint of dryer not coming on. Removed console and found harness between ACU and UI had come loose. Secured wire harness and tested unit. Unit now comes on as intended. No other issues found. Dryer vent clean of lint at time of service.
Near Austin, TX 78749
Luis
Job Details: 01/13/2020
REFRIGERATOR LG LFX31925ST/00 Arrived on site for ice issues. Found ice paddle sticking and switch partially working removed dispenser assembly found no obstruction or residue on paddle found corrosion on switches and burn marks. Diagnosed unit would need a new dispenser assembly.; ordrng 1 ACQ85430239 (DISPENSER)
Near Austin, TX 78704
Wesley
Job Details: 01/13/2020
DRYER KITCHENAID UNKNOWN
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven turning off while in operation. Upon further inspection, the customer advised that the unit was in Bake mode at 350 degrees and after a while, it turned off or stopped heating. Also advised that the display clock advances in time frequently. I contacted Techline and spoke to Scott and advised of my findings. Scott advised that the unit needs to be connected to WiFi and the customer must have the whirlpool app on their phone to receive any/all updates to the software. Scott provided the Connect Team number (866-333-4591) and a file #7726872097. Scott also advised that no repairs needed to be made at this time. I advised the customer what they needed to do in order to get the unit software updated. No repairs needed at this time. Job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site customer complaint was washer would leak every time she turned it on found the bottom housing was leaking when I called tech-support they told me to order the whole assembly7726869895 case number ; ordrng 1 W11321036 (dispenser)
Near Austin, TX 78759
Wesley
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM Arrived onnsite and found air channel blocked with ice. Removed ice. All checks good. Unit is now operating as designed.
Near Temple, TX 76502
Arthur B.
Job Details: 01/13/2020
COOKTOP JENN-AIR JGD8345ADW Arrived onsite for customer complaint of E-Burner section for gas cooktop not burning properly. Tested unit and found gas not flowing as intended. Also found electrodes all corroded. Ordering new E-Burner and electrodes to complete repair. OF to contact customer due to part availability for R/S. ; ordrng 1 WP74006070 (e-burner-) and 1 WP74006072 (igntr-surf) and 1 WP74006073 (ignitor- g)
Near Austin, TX 78754
Scott
Job Details: 01/13/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for not heating . Found unit is dropping a leg of power at terminal block .checked breakers . Moved power cord and unit got correct power at that point . Advised customer to have an electrician look at outlet for short . No lint build up at time of service . Job complete.
Near Salado, TX 76571
Dylan T.
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site install the back panel of the fridge checked all the lines everything else work great as designed
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Near Kyle, TX 78640
Luis
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site for cooling issue. Found evaporator fan not powering on good frost formation on evaporator. Diagnosed faulty fan motor installed a new fan motor powered unit on fan powered on.
Near Seguin, TX 78155
Richard
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL ED5FHGXKB02 Arrived onsite for the refrigerator not cooling properly. Replaced the thermostat and timer. Tested refrigerator and everything is working properly. Complete.
Near Austin, TX 78749
Luis
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for cooling issue. Per customer some morning freezer is at 35° checked fresh food temp reading around 40° ran diagnostics thermistor reading 70° called tech support for on going issue per tech support need to ohm out thermistor by control. 7k ohms. At P5 3-4 connector. Per tech support thermistor good and recommended to replace control. Installed a new main control. File #7726212355
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/13/2020
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site customer complaint was microwave was doing the same thing as before replace the control board fix part of the problem but it’s still not switching speeds on the fan part was not working properly need to order it again; ordrng 1 W11230994 (motor-fan)
Near Round Rock, TX 78664
James
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and found fresh food evaporator completely frozen and fresh food temps at 55 degrees. Customer will thaw unit so that repairs can be made. Ordering control, ui and fan harness to repair defrost issue caused by communication error with thermistors in fresh food evaporator. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11330931 (UI)"
Near Austin, TX 78733
Wesley
Job Details: 01/13/2020
WASHER MAYTAG MHW5630HW0 Arrived onnsite for occasional error. and found unit with f4e1 f0e5 and cleared codes and ran a quick diagnostics. All else checks good. Advised customer on use and care. No ongoing issue detected.
Near Austin, TX 78731
Paul
Job Details: 01/13/2020
DISHWASHER KITCHENAID KUDE70FXSS0 "Arrived onsite for the dishwasher that is cutting off mid cycle. I checked stored error codes and found F8E1, F6E6, F6E1, & F2E1. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I found nothing wrong with the fill valve or drain valve. All selections on the control panel are working as designed. I checked all the wire harness and found all the connections good. At this time the unit is working as designed.
Near Buda, TX 78610
Robert
Job Details: 01/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived on job for complaints of drawer leaking, upon inspection we found the drawer was not working correctly and control not working, as we checked the parts we saw the control and housing were the wrong model. Office to reschedule. ; ordrng 1 W10678676 (housing) and 1 W10803588 (cntrl-elec)"
Near Bee Cave, TX 78738
Luis
Job Details: 01/13/2020
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site for failed inverter and power supply. Installed a new power supply and inverter powered unit on, compressor and fans powered on. Unit will need 24hrs to reach temp.
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "arrived on site to refrigerator temps. Upon further inspection, I tested temps in the FC=13 degrees, RC=53 degrees and icebox=26 degrees. Removed the FC door and drawers and found a large block of ice on the Evap cover/evaporator. Placed the unit in diagnostics and tested the defrost bimetal and found it open. I advised the customer of my findings. No water leaks observed during service.; ordrng 1 WPW10514110 (motor evaporator)"
Near Pflugerville, TX 78660
Al
Job Details: 01/13/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived to inspect range tripping breaker.Confirmed the complaint and access the breaker box and noticed the entire house is Arch fault or GFCI.Advised customer Whirlpool recommendation is the unit be on standard breaker.Customer to contact builder to get issues corrected.Nothing groundedNo parts installed Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite to install new door hinge cover previously ordered. During installation found that the cover is the wrong color. Reordered cover. Customer then stated the refrigerator is no longer cooling after the installation of the new last visit. Refrigerator and freezer compartment are at 70 degrees. Compressor and condenser fan are not running. Replace high voltage control board. That did not fix issue. Ran diagnostics and found that the User interface control board on the side of door is not functioning properly. Ordering parts. Office to reschedule. ; ordrng 1 W11039890 (cntrl-elec) and 1 W11131873 (cntrl-elec) and 1 W11199487 (cover)
Near Austin, TX 78746
Wesley
Job Details: 01/13/2020
DISHWASHER KITCHENAID KUDS01FLSS6 Arrived onnsite and found upper spinner had issue Replaced spinner and advised latch also needed replacement All else checks good.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/13/2020
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site to test unit for unit burning food. Test unit and unit test good could not find any issues with unit. Showed customer how to put the unit at lower percentage of power due to higher watts then what food is calling. Job complete.
Near Lakeway, TX 78734
Paul
Job Details: 01/13/2020
OVEN WHIRLPOOL WOD51EC0AS02 Arrived onsite for the double wall oven that the customer heard a pop and now it’s dead. I found the circuit breaker off on arrival. I tried powering on and it tripped instantly. I found the oven harness with a 50 amp plug installed on it. I found the plug installed upside down causing the harness to go up and loop down. I found the plug shorted out and explained to the customer they needed to call an electrician. I found no issues with the oven controls visually.
Near Round Rock, TX 78665
James
Job Details: 01/13/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site and installed new front bearing. Tested operation and found unit working properly. Job complete
Near Austin, TX 78756
Luis
Job Details: 01/13/2020
REFRIGERATOR FRIGIDAIRE KBSN608ESS00 "Arrived on site for temp issues. Found display reading 57° reset over temp button,ui displaying correct temp. instructed customer on control not sensing a degree change in 7 min over temp will flash."
Near Austin, TX 78728
David
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose dishwasher that was not drying dishes fully. Ran diagnostic and verified proper function through diag cycle. Found customer was not using rinse aid. Advised customer that they need to utilize rinse aid, high temp options and run their hot water before a cycle. These corrective actions will resolve the drying issue. No water leaks found at time of service. Call complete."
Near Austin, TX 78738
Robert
Job Details: 01/13/2020
FREEZER MAYTAG MZF34X20DW03 "Arrived on job for complaints of bad defrost, per last tech we replaced the top control board and retested, passed all tests.
Near Marble Falls, TX 78654
James
Job Details: 01/13/2020
REFRIGERATOR MAYTAG MFI2568AEB Arrived on site and tested operation. Found ice has formed on top of evaporator and fan blades hitting ice. Accessed evaporator and found that there is a ball of ice on exchanger and no frost pattern. Evaporator is sweating and unit not cooling properly. Unit has a failing compressor and will need new compressor and discharge tube to repair.
Near Horseshoe Bay, TX 78657
James
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. Found very little water flow at dispenser and ice maker. Found good flow with bi pass installed but filter head drips water when nothing installed. Unit has failed filter head and will need new to repair. Part is expart and office will need to schedule return service; ordrng 1 W11346622 (FILTER HEAD)
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
DISHWASHER LG LDS5040BB "arrived on site to inspect dishwasher error code. Upon further inspection, I turned the unit on a normal wash and it began to dispense water into the tub, but when the motor was to come on, the unit shut down and showed error code LE. I drained the water from the unit and removed the toeplate and found lots of debris under the unit. After inspecting under the unit, I found where some wiring damaged. I advised the customer of my findings and advised that the wiring harness will need to be replaced as will the sump/motor assembly. I am ordering the main harness ad will return with the sump/motor assembly and a CNOTE-AUTHORIZATION. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 EAD61906701 (MAIN HARNESS)"
Near Austin, TX 78746
Wesley
Job Details: 01/13/2020
DISHWASHER BOSCH SHE863WF5N Arrived on site for leaking and used existing mounting equipment to restore safe leak free position to prevent further leaking. All checks good.
Near Austin, TX 78748
Kevin
Job Details: 01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and inspected refrigerator and found it is not cooling, inverter is flashing twice, three-way valve is making a ticking noise, interior lights are not on, spoke with tech line and they requested that pantry UI be removed and refrigerator power cycle. After reconnecting refrigerator to power lights are on user interface is accessible and all functions appear to have returned. Tech line recommended replacing the harness and pantry UI, left original pantry UI in place but it is disconnected 7726416335; ordrng 1 W11170612 (HARNESS PANTRY UI) and 1 WPW10769076 (cntrl-elec)"
Near Georgetown, TX 78628
Cliff
Job Details: 01/13/2020
VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to diagnose a vent hood with lights that are intermittently not operational. Found left side LED connection spread causing incomplete and intermittent connection. Reset connectors to ensure tight fit and all is now working properly at this time.
Near Taylor, TX 76574
Andy
Job Details: 01/13/2020
RANGE JENN-AIR PRG4810LP "Arrived on site for boiler flame issues. Tested and inspected unit and found when opening door with boiler on flames came out. Customer stated that last tech believes that igniter clamp is needed witch is discontinued. Tested unit and I believe that broil burner assembly is needed. However made customer aware that if burner assembly does not fix unit that they may need clamp as prior tech stated and we would not be able to do so as it is discontinued and customer agrees. Tested small oven and has a failed igniter. No gas leaks present at time of service. Instructed customer not to use broiler as it is a safety issue.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP73001090 (burnr-oven)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to install previous diagnosed part. On arrival customer complained that unit had removed paint off of a 25 year coffee cup. Recommend to not put any coffee cups with paint on it. Customer also stated unit gets to hot in drying cycle. Inspected unit and work area and found improper insulation (see SD-QUICKPIC). Will need to pull unit to repair. Informed customer that I would not be able to install mounting screws due to chance running screws through countertop. Removed unit and power. Removed failed sump assembly and installed new. Installed unit and corrected drain line. Performed diagnostics mode and monitored test cycle. Tested amp draw to element and found within range. All tested good, no water leaks detected. Spoken with customer on user care guide."
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to replaced valve and board and switch. Replaced all parts test unit and unit test good no leaks present at this time. Also found ro system under si k attached to drain hose. Advised customer that can be water going in to the unit too
Near Cedar Park, TX 78613
David
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW4816FW Arrived on site to diagnose washer with agitator issue. Examined unit and found agitator and internal hardware disconnected. Agitator bolt came loose and popped out allowing the agitator tower to come apart. Reassembled agitator and tightened bolt. All is working as designed at this time. Call complete.
Near Georgetown, TX 78626
Lou
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher not spraying water. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit operated as designed and the motor operated. I found that the dispenser door does not close. I am ordering the dispenser and will return with prescreened parts. No water leaks observed during service and recommended that the customer run the unit through a cleaning cycle before returning. ; ordrng 1 W10861000 (detergent dispenser)"
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit leaking. Test unit and found water coming from float. Found loose float secured float test unit and unit test good job complete
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the right side stove burners not heating correctly. Tested stove and found the elements are not working correctly. Ordering parts. Office to reschedule. ; ordrng 1 W11122555 (cntrl-elec) and 1 W11255551 (elmnt-surf) and 1 W11371990 (ELEMENT LRG) and 1 WP3148953 (switch-inf) and 1 WP3149404 (switch-inf)
Near Austin, TX 78744
Leonardo
Job Details: 01/13/2020
DISHWASHER IKEA IUD8555DX2 Arrived on site to test unit for unit not coming on. Test unit and found bad connection at junction box. Secured connection test unit and unit test good job complete.
Near Austin, TX 78735
Kevin
Job Details: 01/13/2020
DRYER MAYTAG MED5630HW0 Arrived on site and inspected dryer and found no power showing on user interface checked power at terminal block and did not find any voltage. Inspected circuit breaker and found motion of switches appear to be damaged. Recommended to customer that and electrician examine it. Power will need to be corrected before any further diagnosis to dryer can be performed. Job complete
Near Cottonwood Shores, TX 78657
James
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived on site and tested operation. Found cold water valve is not closing completely and unit has fault for motor over heating. Inspected drive system and found that the gearcase has failed. Found when attempting to turn the water off that the cold water valve at the wall will not turn off. Unit will need new gearcase and inlet valve to repair. Recommended customer have the valve at the wall repaired by plumber before washer repair. ordrng 1 W10811956 (drum assy) and 1 W11220230 (valve)
Near Kingsland, TX 78639
James
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found error for long fill. Tested operation and found unit siphoning while filling. Corrected drain line and tested operation. Unit tests good. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 01/13/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 Arrived onsite for customer complaint of French door refrigerator FC door hard to open and light not coming on. Used food safe lubricant to lube tracks. Freed up ice from switch. Raised door 1/16 of inch to allow good seal to cabinet. Inspected all door seal. All side seals well. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
DISHWASHER WHIRLPOOL DU1015XTXS3 "arrived on site to inspect dishwasher with no functions. Upon further inspection, I tested the outlet and got 122V. Tested voltage at the junction box and got 122V. Removed the outer door panel and tested voltage at the control and got none. Tested continuity to the bimetal and found it open. I removed and replaced the bimetal and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78751
Scott
Job Details: 01/13/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer not heating . Also timer stays in one position . Found unit is dropping one of the legs at outlet . Checked and breakers are on. Customer will need to get an electrician to look at outlet . No lint build up at time of service. Job complete .
Near Round Rock, TX 78665
James
Job Details: 01/13/2020
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site and installed new control, power cord and bracket. Customer will reinstall unit at a later time. Tested operation and found unit working properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to inspect dishwasher with no water coming in. Upon further inspection, the customer advised that very little water was going into the unit. I found the water valve under the sink was turned off. I turned the water on and placed the unit in diagnostics and no water was entering. I found the main water line/hose was kinked in between the unit leg and the cabinet. Once I unlinked the hose, the water began to flow properly and the unit operated as designed. When I opened the unit door, I found where the door hinge was badly rubbing against the chassis. I found where both front legs were badly bent inward. I attempted to correct the legs but it didn’t work. I am ordering the tub and will return with all prescreened parts ad ordering a CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 LSO (CUSTOMER REQUEST ) and 1 WPW10681507 (tub-dishwr)"
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to install previously diagnosed and orders parts. Upon arrival, i found that the cooktop sits above an oven and the oven would have to be pulled from the cabinets to service the cooktop. I tested the burners and found the two left burners would not adjust to the lowest setting. I was able to get the two right burners to adjust. I pulled the oven from the cabinets and when I went to replace the back left burner, I found that the part ordered was the wrong part so I removed and replaced the manifold and checked for any gas leaks using liquid leak detector. Reassembled the unit and adjusted the flames on all burners. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2020
RANGE KITCHENAID KFGD500ESS04 "arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they were cooking and the display showed the temp to be 288 degrees but the oven was cooking at 350. I checked the Celsius/Fahrenheit selection on the display and found that the display was showing Celsius. I reprogrammed the unit to show Fahrenheit and advised the customer of my findings and changes. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Kingsland, TX 78639
James
Job Details: 01/13/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found no water flow from hot or cold valves. Verified correct voltage to valves. Installed new valve and tested operation. U it tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave venthood light. Upon further inspection, customer advised that they had their one year inspection and found out the venthood light was not working. I removed the bulb and found the bulb was burnt out. I replaced it and tested and it operated as designed. Advised customer of my findings. Job completed."
Near Austin, TX 78741
Kevin
Job Details: 01/13/2020
OVEN WHIRLPOOL WFG525S0HS1 "Arrived on site and found oven door front panel is damaged, disassembled door and replaced front panel and it is now correct. Job complete"
Near Round Rock, TX 78664
Dylan T.
Job Details: 01/13/2020
WASHER WHIRLPOOL WTW8500DW4 Arrived on site customer complaint was washer was making noise when he would do laundry put it in test mode couldn’t get it to make any noise customer showed me the video needs gear case