Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range for not igniting, upon inspection found the igniter not plugged in, reattached the burner wire and tested. All functions returned. Complete"
Near Kyle, TX 78640
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site to test unit for broken FC light. Found light housing is broken. Needing housing to fix issue. Office to reschedule.; ordrng 1 WPW10313917 (housing)
Near Bartlett, TX 76511
Wesley
Job Details: 02/24/2021
MICROWAVE MAYTAG MMV1175JZ0 Arrived onsite and found unit chime function failed. Ordering control to repair. ; ordrng 1 Nosignal (Main control)
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Arrived on site for plastic in the ice dispenser. I inspected the unit and work area. I found the ice bin blades broken and not dispensing ice. I got with claims and found the ice bin is covered. I replaced the ice bin. I tested the ice dispenser and it is now working as designed. Job complete.
Near Kyle, TX 78640
Andrew
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE505W0JSO "Arrived on site to replace RR element and RR switch. Replaced element and switch still not igniting. Found cut wires on harness. Installed butt connectors, tested unit, unit is now operating as designed. Job complete."
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDC465HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found breaker turned off for one leg of power to the unit. Reset breaker and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78731
David Z
Job Details: 02/24/2021
COOKTOP JENN-AIR JED8430BDB Arrived on site to diagnose cooktop that had sparked and burned out. Performed diagnostic and found burned out left rear switch and damaged wiring harness. Call complete.
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to replace cam and belt from previous diagnosis. Replaced cam and belt, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for Soft Closure or Self Closure Not Working - Refrigerator. Found right side door closing faster than left side door. Adjusted right side leg up to try and slow the door down. Door still swings faster than left. Ordering the right side hinge beneath right side door cam to replace and see if this slows the right side door from opening faster than the left side door. Asked customer to remove all items from right side door when we return to install the new right side hinge. ; ordrng 1 W11240748 (Hinge)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site and inspected washer and sound actuator arm is out of cam receiver again, replaced both of them and motor and washer will still not agitate on either setting. Spin however works fine. Spoke with techline and they recommended bringing back control board, gearcase, and capacitor. 7730090851; ordrng 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor) and 1 W11458145 (Control)"
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW6200KW0 Arrived on site for washing machine lid lock not remain g lock. Upon further inspection I found lid lock unlocking after a few seconds from starting cycle. Lid lock would not lock again cycle would not start. I found control good indicating a bad Iid lock. I replaced the lock and tested unit. Unit is now working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for Washer will not engage spin cycle and gives error code F7E1. When spins, makes loud screeching noise. Placed in diagnostics and F7E1 and F7E7 came up. Ran through diagnostics cycles and found agitator not moving. Found belt was shredded and came off. Both cam and motor had burnt rubber attached where the belt makes contact. Ordering a new belt, cam, and motor assembly to return and complete repair. ; ordrng 1 W10677723 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
DISHWASHER GE GDT720SSF4SS Arrived on job to replace flood switch. After replacement test operation no leaks detected at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly. Found customer not using jet dry and unit being plastic tub. Advised customer to use jet dry to help unit dry better. Job complete.
Near Austin, TX 78739
Richard
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for the freezer section not cooling. Upon arrival found that ice packs that were inside the freezer were frozen solid. Took a temperature reading and the freezer dropped down to 2 degrees and still going down . Could not find any cooling issues with the freezer section at this time.
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR JENN-AIR JCD2389GES "Arrived onsite for unit refrigerator having damage and leaking, upon arrival found unit was not leaking unit drain pane was out of place and unit wasnt level. Found several pieces near ice maker damaged or missing. Some of which arent available 61004300 ice shield, 61004055 kick plate, 61003539 yoke, Ordering ice enclosure and ice chute, motor, guide. ; ordrng 1 WP61004881 (Ice enclosure) and 1 WP61004677 (Ice chute.) and 1 12001773 (Motor) and 1 WP69715-1 (Guide yok)"
Near Austin, TX 78753
Matthew
Job Details: 02/24/2021
DRYER WHIRLPOOL WGD5100HW0 "Arrived onsite for dryer shutting off prematurely. Put unit in diagnostics and found F3E2 moisture sensor open or shorted. Tested unit and received same error. Unit does ignite and fires up. Also found Blower wheel broken, when unit heats up sound gets louder. Ordering sensor and harness and blower wheel. ; ordrng 1 279787 (motor) and 2 WP3387223 (electrode)s and 1 WP697772 (blower wheel) and 1 WPW10298258 (harns-wire)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/24/2021
FREEZER WHIRLPOOL WZC3122DW Arrived onsite for freezer not cooling. Upon arrival found unit starting device was bad. Replaced starting device and tested. Unit is now operating as designed. Job Completed. Let customer know it could take 24 to 48 hours to drop down again.
Near Buda, TX 78610
Richard
Job Details: 02/24/2021
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for the dryer not spinning properly. During testing found that found that you have to hold the push start button to get the motor going. Checked voltage and its good. Replaced motor and it did not resolve the issue. Upon inspection found that the idler pulley was bent so replaced it. It did not resolve the issue. Did some further testing and found that the drum is out of round. Will need to replace the drum assembly and ordering other parts . Office to schedule ; ordrng 1 W10420741 (Start switch.) and 1 W10396029 (Motor) and 1 W10757750 (Drum assembly)
Near Cedar Creek, TX 78612
Scott
Job Details: 02/24/2021
MICROWAVE GE JE1590SH01
Near Bertram, TX 78605
Cliff
Job Details: 02/24/2021
RANGE KITCHENAID KGRS807SSS00 Arrived on site to diagnose a range that is not unlocking. Tested unit and found latch stalled. Reset latch and tested several times and found no other failures.
Near Elgin, TX 78621
Scott
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG320M0BW0 "Arrived on site for oven not heating . Found igniter had failed . Replaced igniter . Tested unit . Heated to normal preheat .No gas leaks detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived I site for washer leaking. Upon inspection I found the valve stuck open allowing water to seep by and leak into the tub. I replaced the valve and ran a diagnostics cycle on the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill/long fill. Cleared the code and continued with testing. Unit operated as designed and filled accordingly. Due to the recent weather, the customers water pressure was low/off which could have been a factor in the unit not getting water. I tested the unit again with the customer present and the unit operated as designed. I recommended that they wash a load and see how it does. No water leaks observed during service, job completed."
Near Austin, TX 78759
David Z
Job Details: 02/24/2021
WASHER MAYTAG MVWB835DW "Arrived on site to diagnose leaking washer. Ran unit and found no leaks present. Ran fills for several mins and drained. Found no drips or issues. Customer had run unit when it was frozen outside, and leak came from frozen standpipe due to pipes being frozen over. Could not find a leak at this time. Call complete."
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to replace previously ordered parts for microwave. Replaced torsion springs and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
David S
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working. I tested the unit on varying times and varied power settings, it worked every time. I checked all connections and the interlocks and found no problems. I spoke to the customer about the unit. I found the unit working. I called techline and documented with techline, I spoke with Kathy and explained the situation. I got sr# 7730089719. Job complete."
Near Wimberley, TX 78676
Andrew
Job Details: 02/24/2021
DRYER MAYTAG MEDC215EW1 "Arrived on site to test unit for no heat. Found bad element. Replaced element, tested unit unit is now operating as designed. Found venting is restricted. Advised customer to have venting cleared before operating unit to prevent damage. Job complete."
Near Austin, TX 78727
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW9600TA01 Arrived on site for washing machine leaking at line. Upon further inspection I found water leaking at hot water valve on wall. Advised customer to reach out to a plumber. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for unit not working correctly. Test unit and found switch holder had fallen off. Removed control panel to get to switch holders and secured spring back to switch holder test unit and unit test good job complete.
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnostic parts. I installed the new control and then preheated unit. As per user care guide the fan began to kick on after 5 minutes. Unit now working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit over heating. Test unit and found blower not running as fast. Replaced blower test unit and unit test good job complete.
Near Taylor, TX 76574
Jimmy J.
Job Details: 02/24/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site for Vibration During Cycle - Top Load Washer. Placed in diagnostics and F0E5,F0E9 came on. Unbalanced load detection errors. Cycled through all diagnostics and washer is operating as designed. No leaks detected. Job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site to test unit for RC and FC too cold. Upon arrival found FC was 7degrees and RC was 36degrees. Called techline per office and found unit is operating as designed. Customer said since power outage unit has been working great. No leaks detected. Job complete.
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to possibly install previous diagnosed part. I spoke to the customer and they stated the unit never gets down to temperature, that the freezer only gets to 11 degrees. They said the unit will shut off after 5 days but can get it working by doing a power cycle. I gained access to the evaporator and found only a partial frost pattern. I out the unit into step 4 and let the freezer run for 10 minuets. I found no additional frost pattern forming. I spoke to the customer about the unit having a possible refrigerant leak, that would need a sealed system repair along with a new control.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite to confirm a voltage issue at the wall outlet. Again L1 to common is only getting 5Vac but when you push on the outlet the voltage returns. I showed the resident and contacted the electrician so I could explain it to them in technical terms. He said he would return and re evaluate the outlet. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not draining. Test unit and kind drain hose in the back was pinched. Replaced both drain hoses test unit and unit test good job complete.
Near Austin, TX 78741
Kevin
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site and found dishwasher is not draining, Found power is correct. Found debris keeping impeller from spinning. After clearing drain pump of debris it will now operate normally. Ran a diagnostic cycle to confirm operation is now good, job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washer stuck in draining . Ran diagnostics got 6-2 , 8-3,8-2 errors . Connections on control and UI are good . Found a lot of suds in unit and soap build up . Getting normal water flow . Pressure hose and trap looked good . Blew out pressure hose . Instructed customer on proper soap usage and to keep up with proper cleaning of unit . No water leaks detected at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
COOKTOP JENN-AIR JGCP436HM00 Arrived on job to replace burner head and ORIFFS. After replacement test operation and found flames too high adjusted simmer setting.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer no water/fill. Upon further inspection, i placed the unit in diagnostics showing no error codes. Continued with testing and found t valve remaining open after the unit has completed testing and water continues to flow into the basket.
Near Cedar Park, TX 78613
David S
Job Details: 02/24/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived on site for ice machine not working. I found the ice machine working and producing ice. I spoke to the customer and they stated that when it stops working they power cycle it and its works again for a while. I checked all thermistors and found them in range. I ran a diagnostics cycle and found all components activating. I am ordering a control to complete the repair. The control is intermittently failing and getting reset when they power cycle it..; ordrng 1 W11034363 (Control)
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
OVEN JENN-AIR JJW2830DP01 Arrived on site for double oven Giving customers an F to eat one area code indicating a stuck button on the UI. Upon arrival customers had tried to reset the oven and left it off due to the fact that the power reset was not working properly to reset the oven and then was able to reconnect power and try to attempt entering diagnostics even though the air code immediately popped up and I was successful and confirm that the air code was stored multiple times but no others were present and then disassembled in unit UI from the entire oven after shutting power back off and gave unit five minutes to reset either then reassemble the unit and plug power back on but found after 10 minutes that the UI stuck button was reappearing and I was able to narrow down that the lower oven turning on and off button was the cause of it office will need to reschedule once availability of you I consul is known; ordrng 1 W11236888 (Console)
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MBF2556KEW "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge not cooling at all. I gained access to the compressor and found it running. I inspected the evaporator and found no frost pattern. I could not hear or feel any refrigerant flow through the cap tube. The unit needs a sealed system. I am ordering the compressor, uv dryer, and evaporator. I am also ordering authorization. The office will reschedule when we have an eta on parts and authorization.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 12002041 (Evaporator)"
Near Jarrell, TX 76537
Wesley
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived onsite for washer noise. Tested throughly. Tightened rotor to eliminate possibility of noise from loose rotor. All checks good. Unit is now operating as designed. Unable to replicate any other unusual noises, advised customer on repair and findings."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS01 "Arrived on site,customer worried about silicone on edges informed customer silicone to to seal metal to liner gaps to prevent air migration normal. Ran diagnostics on unit,unit passed all diagnostics adjusted fresh food door to allow correct seal to cabinet"
Near Lakeway, TX 78738
Luis
Job Details: 02/24/2021
REFRIGERATOR FRIGIDAIRE LGHX2636TF8 "Arrived on site for dispenser ui inoperable. Prev company replaced main control,found dispenser harness not connected to correct location on control harness,connected harness to correct location tested water dispenser unit working as designed"
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 arrived on site to diagnose a dishwasher that is not cleaning. Tested unit and found circulation pump receiving power but not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11087376 (Pump)
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for now water or ice . Found filter head failed . Replaced filter housing . Unit is now dispensing water . No water leaks detected at time of service. Job complete
Near Austin, TX 78727
David Z
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to follow up on washer making noise. Ran unit several times and could not recreate. Customer had several videos of unit making noise, but could not duplicate issue. Ran unit through several diagnostic cycles and found no issues. Ran unit with a full load through a cycle, and through several drain and spins. Unit was not making any weird noises. Called tech line and talked to Andy who could not document to due to software issues. Since unit is not making any verifiable noises or issues, any heavy repair is not recommended. Unit can continue to run until issue is verifiable, but no repair is recommended until we can find an issue. Gearcase is not leaking, no belt slippage found. All appears to be working as designed. Customer will follow up with additional videos when able. Call complete."
Near San Marcos, TX 78666
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to test unit for no ice production. Upon arrival found ice bin with about 3 harvests worth of ice. Ice maker had ice. Ran diagnostics and ice maker ran harvest as designed. Fill tube heater tested good. No stored error codes in test mode 56. Water pressure was good. Found from time to time customer has noticed dispenser flap not fully shut causing ice to melt and preventing ice from producing. Motor and flap all checked good. No gaps in rear wall gasket. No gaps in door ice maker gasket. Told customer to keep an eye on dispenser flap as possible obstruction may be preventing flap from closing fully.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW1/NOT CONFI Arrived on site for washer not turning on.
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer making loud noise during agitation and spin. Put unit in diagnostics and noise was apparent. Accessed underneath unit and inspected splutch assembly. During inspection found oil leaks. Replaced gearcase and splutch assembly. Reassembled unit and tested but unit still had noise issues. Called tech line for assistance. Tech line recommended replacing the motor and belt. Had motor on hand, replaced it. Will need belt replaced SR#7730090680. If noise persist call tech line. Office to reschedule. ; ordrng 1 W11239857 (belt)"
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for right hinge broken . Replaced both hinges with hinge kit . Job complete .
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a lot of noise and banging around about spending the close out all the way. Upon arrival and entering diagnostics I found that the main control had three error codes stored indicating a little lock issue a long drain as well as an off-balance load upon further inspection of the unit in diagnostic testing I found the little lock was functioning as designed and cannot find any reason why thelid lock error code had appeared I did however find that the drain pump was taking much longer to drain out than it shouldve been which would lead to an over amount of water weight during spin another settings that would cause a unit to bang around I then replace the drain pumpAnd retested unit and found unit drained out much faster in the time designated and unit no longer had a banging around motion during spin there also no leaks before during or after repair and I did recommended the customer to go ahead and use it at this point to ver
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for dead microwave . Out let has power . Fuse on filter board is good . Getting voltage to control . Will need to replace control. Call to set return .; saved tckt
Near Austin, TX 78724
Matthew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for refrigerator leaking when water dispenser was in use. Upon inspection found split in water line. Replaced line, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for cooling complaint. Unit shutting itself off customer has to disconnect power from unit to get unit to start cooling again diagnosed unit will need the high voltage control(main); ordrng 1 W10843055 (Control)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting, replaced pump and all functions returned. Checked for leaks and found none. Complete"
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/24/2021
DISHWASHER GE GLD6964R10SS
Near Austin, TX 78738
Richard
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite for the dishwasher not washing. Replaced sump and pump and dishwasher tested good and no leaks detected complete.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5300SQ3 Arrived on site for washer leaking water upon arrival customer stated that they noticed the washer would leak in between the switching of filling to agitation mode. Upon arrival I found that the unit was full of water and did not finish out a complete cycle because customers worried it would continue leaking more so they wanted to make sure that we could double check or anything is changed I was able to run a drain and spin cycle and verify that there are no leaks occurring from the drain pump or any other hardware on the washer during that cycle I then reset the machine and restarted from the beginning and ran a few different test back to back unfortunately I was never able to get a issue or leak occurring at any point during diagnosis but when I disassemble the unit further and verified the integrity internally of the drain pump and other hardware I found that there was prior Rustines showing that the drain pump had leak at one point or another recently an
Near Belton, TX 76513
Jonathan M
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW7500GW "Arrived on site for a washing machine that was adding time to a cycle. Inspected unit and work area. Customer advised they ran a heavy load and during that load, the unit kept adding time to their cycle and not finishing. She advised that they tried to power off the unit and the light kept flashing. They then unplugged the unit for a minute and plugged it back in and were able to run a drain and spin to finish out the cycle. She advised that she ran a smaller lug there after and the unit seem to work just fine. She just wanted to make sure that there was no other issues with her unit. Placed unit in service diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through an auto test and the unit ran as designed. I advised the customer that this can happen with off-balance load issues or oversuds issues. Unit is working as designed. Call complete."
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite and found power block burnt out. Ordering power block and harness to repair. Attempted repair but it did not have sufficient wiring capacity for the amperage and burnt out again during test. ; ordrng 1 WPW10245259 (Power block) and 1 W11416047 (Harness)
Near Austin, TX 78739
Kevin
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found it is running but wash pressure is weak, a new wash motor is needed to complete repair. No water leaks detected at time of service,job complete"
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/24/2021
RANGE MAYTAG MES8800FZ2 Arrived on site to diagnose a range with an oven that will not turn off. Tested unit and found relay on control not opening consistently when cancelling bake cycle. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating with tripping breaker intermittently and no hi loop installed. Installed a hi loop. Unit is now operating as designed. Advised customer on repair. Advised breaker incompatibility. All checks good.
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
WASHER MAYTAG MVWC465HW2 "Arrived onsite for failed gearcase and oil related issues and replaced the gearcase, motor, capacitor and actuator. All checks good. Advised customer on repair."
Near Waco, TX 76708
Jonathan M
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG770H0FZ0 Arrived on site for a range that has a browning element that just clicks and does not ignite and has surface burners that aren’t all the same size. Inspected unit and work area. Customer advised that they were advised the burners are working like they should but that they just weren’t sure if they were supposed to I’ll cook at the same frequency. I did advise them that bigger burners even on a low setting will cook faster than smaller burners on a low setting. Advised just due to the size and the non-flame that they were not gonna cook evenly. Tested the unit with the broiling element and found the igniter trying to ignite but not igniting. Replaced the boiling igniter and tested unit. Unit ignited and is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door trim issues. Upon further inspection, I found the oven door trim had popped off on the right side. I contacted techline and spoke to Robert and advised of my findings and previous repairs. Robert advised the replace the outer door glass/trim and provided SR#7730089373. I am ordering the outer door glass, nameplate and per service pointer #W10917778, ordering the insulation. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 WPW10481433 (Nameplate) and 1 W11176456 (Door trim) and 1 W11025151 (Insulation)"
Near Waco, TX 76708
Jonathan M
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for a refrigerator that has a band that is broken. Inspected unit and work area. Found their upper freezer been warped not allowing the front attachment to clip in properly or work properly. Replaced been and tested unit. Unit is now working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5FHEXNT00 Arrived on site and inspected refrigerator grinding noises.Confirmed the complaint and found the condenser motor shaft was defective causing the malfunction and noises.R&R and unit began operating as designed to customers satisfaction.Job complete
Near Killeen, TX 76549
Al
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5FHEXTQ00 Arrived on site and inspected side by side refrigerator not coming on.The unit is inside the garage and customer advised the issues occurred during the recent winter storm.The unit turned itself off due to the extremely cold temperatures inside the garage being 5degrees.I turned the FC control off and then back of and the unit began cooling.No parts needed. Unit working properly now.Job complete
Near Leander, TX 78641
David S
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH53521HZ1 Arrived on site for microwave not powering on. I inspected the unit and work area. I gained access to the fuse and found it blown. I inspected both interlocks and I found the bottom interlock not working. I am ordering both interlocks and th fuse to complete the repair.; ordrng 2 W11197766 (Interlock)s and 1 W10138793 (Fuse)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0JS1 Arrived onsite for oven that wont ignite. Upon inspection I found the the bake ignitor would not spark during preheat. I found voltage being constantly fed to the ignitor. I replaced the module for the bake and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
Near Killeen, TX 76541
Al
Job Details: 02/24/2021
WASHER MAYTAG MVWB865GW Arrived on site and inspected washer off balance issues.Ran diagnostics and found the suspension rods were defective.R&R all 4.Reassembled and unit tested without wobbling during spin cycle.Job complete
Near Austin, TX 78705
Jacob
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived onsite for unit having a power issue. Asked tenant how many times the unit had a power issue, the tenant said only once. Checked the unit. Could not find any current issues with the unit, and could not replicate the power issue. No issues at this time. Job complete"
Near Lakeway, TX 78738
Robert
Job Details: 02/23/2021
COOKTOP GE 12345 Arrived on job for complaints of burner not lighting properly. Found the igniter out f place causing spark to be weak. Corrected placement of igniter and test.
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher door not closing properly. Upon arrival found unit door was installed on angle. Causing door to get caught on right side. Adjusted door. Tested unit door. Unit door is now operating as designed. Job Completed.
Near Austin, TX 78717
Justin
Job Details: 02/23/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven not keeping time. Upon further inspection I found WiFi was not able to be connected and was causing the time to incrementally increase. I installed a new control and issue was resolved. I advised customer to always keep connected to WiFi and if she had any future issue to call the WiFi team. I gave her the phone number for this. Unit now working as designed. Call complete.
Near Georgetown, TX 78628
Tommy
Job Details: 02/23/2021
n/a
Near Austin, TX 78704
Jacob
Job Details: 02/23/2021
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit having a damaged block. When looked at terminal block. Found that the wires from the plug were not hooked up to the terminal block. Replaced screws to hook up wires to terminal block. Checked for power. Unit was getting 210v. Also saw that the one of prongs on the plug is bent and need to get replaced. No other issues at this time. Could not test water as no other connection’s were attached to the unit. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking issues, upon inspection found the gasket worn, replaced gasket and tested. No problems found. Complete"
Near Austin, TX 78737
Kevin
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site I sound ice pen is not sitting properly. Found ice around shaft to motor and after clearing it ice will dispense properly. Also found left door Ben is broken and right hand fresh food door gasket is tearing will need to bring back both to complete repair; ordrng 1 W10846057 (Gasket) and 1 W10846358 (Door bin)
Near Cedar Park, TX 78613
Justin
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for visibly broken parts. Upon further inspection I found broken adjusters and stoppers. Replaced both parts and unit is now working as designed. Call complete.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for microwave not having power. Customer stated before it lost power that the door would read open when closed. Inspected unit and work area. Gained access to 20 amp fuse and tested fuse and found opened. Tested door switches operation. Found service pointer W11245251 that calls for door switch replacement with kit. Found no ETA on parts. Office to schedule appointment when ETA is available. Replaced fuse for temporary use. ; ordrng 1 W10138793 (FUSE) and 1 W11244490 (DOOR SWITCH KIT)"
Near Austin, TX 78745
Luis
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for cooling complaint. Found freezer door removed from unit,power disconnected and disconnected from water,per leasing agent unit not defrosting,removed evaporator cover checked harness good. Installed freezer door replaced ui and main control."
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for crack in inner door. Replaced the inner door. All checks good. Advised customer on repair.
Near Buda, TX 78610
Robert
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of not draining and door locked. Found latch damaged and code for door latch . Replaced latch and test code remaining and unit not starting. Checked notes and found if latch working properly replace control. ; ordrng 1 W11334214 (CONTROL )
Near Manor, TX 78653
Matthew
Job Details: 02/23/2021
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer making noise. Upon inspection found stored error code for off balance load. Tested unit and in spin cycle unit was very loud. Removed agitator and inner basket to inspect. Found that splines on basket barring were worn. Will need basket replaced. Ordering Inner basket, gearcase just in case shaft was damaged. Also ordering suspension rods due to off balance loads. Requesting 2 hr for tech to complete repair. Office to reschedule ; ordrng 1 2HR (2HR) and 1 W10811957 (spin basket) and 1 W11130359 (suspension) and 1 W11393685 (GEARCASE )"
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested all parts and components and found no failures with unit at this time. Adjusted temperature settings to improve performance. No water was hooked up to unit at time of service.
Near Leander, TX 78641
David S
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave showing error code f4e4 humidity sensor fault. I inspected the unit and work area. I gained access to the control and tested resistance at p6 I found it open. I removed the microwave from the cabinet and tested the humidity sensor directly. I found good resistance and capacity. I am ordring the sensor harness and returning with the sensor just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W10844417 (Sensor harness)
Near Austin, TX 78731
David Z
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site To install missing handle on dishwasher. Unit had studs, just needed to affix new handle. Attached and retested. Unit is now working as designed. Call complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI No Power - Not Turning On - Combination Wall Oven. Customer said when the power came back on after the storm the oven and microwave power came back on. Placed in diagnostics and F6E4 came up (UI to control communication error). Ordering the UI to install along with the control once it arrives.; ordrng 1 W11297728 (Console UI)
Near Austin, TX 78745
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found harness on hot water valve is disconnected, after resetting it washer will pass an automatic test cycle and a calibration cycle. Discussed detergent usage and correct loading. Found incoming power is intermittent at outlet, washer is losing power at random and coming back at random,No water leaks detected at time of service, job complete"
Near Austin, TX 78745
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL WGD4850HW0 "Arrived on site and inspected dryer and found customer experienced gas smell, at this time it is heating properly and flame looks good, inspected gas line and didnt find any leaking. Dryer is operating properly at this time, job complete"
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
WASHER n/a Arrived onsite and found unit with lo flo error from during freeze. In drain. Reset unit and corrected issue. All checks good.
Near Austin, TX 78752
Scott
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site ,replaced dispenser . Tested unit all checked normal . No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 02/23/2021
DISHWASHER GE GSD4000R00WW Arrived on site to inspect NO POWER for dishwasher.Discovered that AHS was supposed to send and Electrician out due to customers ongoing electrical issues.Advised customer no test could be done properly without electricity.Customer was provided with the office information to call and reschedule if needed after the electrician corrects the issues.Job complete
Near Austin, TX 78744
Kevin
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found customer experienced display not showing, display has since started working again.