Near Killeen, TX 76549
Al
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived to inspect back left burner not working.Confirmed the complaint and ordered an infinite switch.; ordrng 1 WP3149404 (INFINITE SWITCH LEFT REAR)
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived to install cooktop , removed and replaced replaced and tested good"
Near Bellmead, TX 76705
Jonathan
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Survived on site to install previously diagnosed part. Replaced all pieces of the left-hand door and replaced onto new door. Tested unit and unit worked as designed. Call complete.
Near Volente, TX 78641
Lou
Job Details: 01/22/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burner flames. Upon further inspection, the customer advised that the flames were red and they were connected to propane. I tested all of the burners and all appeared to be normal and consistent with the way flames appeared from propane. Checked the orifices and they were good. I advised the customer that the red tips were normal and possibly due to the sealant used at the gas line connections mixing with the gas and burning off, but nothing to be alarmed with. No gas leaks detected during service, job completed."
Near Austin, TX 78758
Andy
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator leaking from ice maker. Tested and inspected unit and found water not coming from ice maker. Found hole under evaporator to drain tube clogged with foam from factory. Defrost and remove all ice and cleared hole. Tested unit and all operations are normal. Advised customer to keep an eye on unit. Customer signed waiver. No water leaks present after service.
Near Austin, TX 78759
Andy
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for washer leaking. Tested and inspected unit and found unit only leaks at left front and at beginning of cycle when dispenser is filling. Found no leaks with hose or dispenser. Found that tub is sitting too far back and that tub ring is not catching all the water and that unit will need to be leveled with tub coming more to the front.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for for oven not preheat good properly and timer shutting oven off. Performed temperature test on bake mode at 350°. Found average temperature at average temperature at 350°. Tested timer several times while testing and found no issues. Spoke with customer on the difference between cook time and timer. Spoke with customer on user care guide. All tested good.
Near Austin, TX 78723
Wesley
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onnsite and provided customer with advice based on concerns with functionality and error code occurance, no saved errors. No leak at time of service. Ran test 12 and quick wash. All checks good. Advised customer on findings. Advised on use and care."
Near Lakeway, TX 78738
Brandon
Job Details: 01/22/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for customer complaint of unit not drying properly, noise, and lint on wrong side of screen. Found blower wheel is stripped and moving freely on motor shaft. Ordering blower wheel and motor. Unit is heating. ; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"
Near Austin, TX 78736
Luis
Job Details: 01/22/2020
REFRIGERATOR JENN-AIR JF36NXFXDE00 "Arrived on site for no ice. Tested icemaker no water entering icemaker,isolation valve powering on diagnosed faulty icemaker water valve. Installed a new valve tested icemaker,icemaker ran through a harvest and filled with water. Repair covered under AUTHO S92190"
Near Bluffton, TX 78607
Jonathan
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Customer stated that had to bucket water out and will not allow another cycle to start. Inspected unit and work area. Found drain line was for a dishwasher. Performed diagnostics mode and checked fault codes. Found F9-E1 long drain. Tested drain pump and found activating. Found retailer had replaced drain line, due to not long enough to reach drain. Will need to replace drain line and bring extension if need. ; ordrng 1 285863 (drain hose) and 1 W10919003 (DRAIN PUMP) and 1 W11244231 (DRAIN HOSE)"
Near Austin, TX 78757
Andy
Job Details: 01/22/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for dryer only heating on low. Tested and inspected unit and found failed temperature switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78633
James
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site and found incorrect rails received. Reordering rails and will return; ordrng 2 WP13055901 (slide)s
Near Austin, TX 78746
Luis
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no ice and loud noise. Tested dispenser no water power to valve,found failed led in freezer,diagnosed unit will need a new led module and valve. Installed anew valve and led,powered unit on all leds working tested water dispenser unit working as designed. used 1 W11205083 (MODULE) from stock"
Near Round Rock, TX 78681
Paul
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator with possible failed controls causing dispensing issues. I found the water dispenser working as designed. Ms stated they heard the ice maker water come on and water ran out of the ice chute. I found the icemaker completely jammed up and packed with ice between the ice maker and the housing. I removed all of the ice and tested the ice maker. The unit cycled and filled working as designed. Ms stated that when the unit wouldn’t dispense water she opened and closed the door and it would work. The FC door concave area but it is contacting the switch. I opened and closed the door multiple times and finally got the switch to fail keeping the lights on with the door closed. The door switch needs to be replaced. Ordering W11396033 SWITCH. Will return with the icemaker just in case it jambs again. ordrng 1 W11396033 (SWITCH)
Near Spicewood, TX 78669
Luis
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install valve tech support advised replacing. Replaced valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered under manufacture sealed system warranty"
Near Bastrop, TX 78602
Scott
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for upper stop racks falling out . Replaced stops . Upper rails are secure. No water leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4950HW0 "arrived on site to inspect dryer not working. Upon further inspection, I turned the timer on and pressed start and nothing happened. I found the door switch is working as I opened the door and the inner light came on. Tested voltage to the timer and found none. Checked ohms to the fuse and found it open. Replaced the fuse and retested the unit and still won’t start. Replaced the timer and retested the unit and it operated as designed. No lint observed during service, job completed."
Near Austin, TX 78733
Leonardo
Job Details: 01/22/2020
DISHWASHER BOSCH SHE43RF5UC "Arrived on site to test unit, upon inspection we found the bottom cover was full of water which triggered the leak sensor, removed water and retested, found no problems, cycles are completed. No leaks detected. Complete"
Near Austin, TX 78746
Leonardo
Job Details: 01/22/2020
DISHWASHER KITCHENAID KUDS30IXBL6 "Arrived on site to test unit, upon inspection we found even without soap that the dishwasher was making a lot of suds due to oversoap. Tested function of unit, tested good, Complete"
Near Austin, TX 78750
David
Job Details: 01/22/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose dead oven with no power. Performed diagnostic and checked thermal fuse, and found thermal fuse blown. Customer had informed,Ed me the door was found cracked open after cooking, and steam had gotten behind UI panel and blown fuse. Unit is leaning forwards in the cabinet and needs to be shimmed to level it out. May have resulted in leaning forward and door having issues closing. Advised customer to shim the unit and make sure door is closed and they should be fine. Replaced thermal fuse and retested. All is working as designed. Call complete."
Near Bee Cave, TX 78738
Brandon
Job Details: 01/22/2020
OVEN WHIRLPOOL WOD51EC0AB03 "Arrived on site to replace cooling fan, after replacing, unit tested good."
Near Austin, TX 78734
Brandon
Job Details: 01/22/2020
DRYER MAYTAG MGD8200FW1 "Arrived on site to replace control panel, after replacing panel, unit tested good."
Near Troy, TX 76579
Jonathan
Job Details: 01/22/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed front panel and tested unit. Sound was not coming from the motor but from the left wheel rotating the drum. Removed drum and spun the wheel by hand. The wheel would intermittently make a loud squeak and grind sound, customer stated that was what they were hearing. Removed wheel and found inside rusted. Used wheel from new repair kit and tested unit, unit worked as designed. Call complete."
Near Round Rock, TX 78664
Paul
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for the refrigerator with ice build up in the FC and the door not closing properly. I found product choking off the vents in the FC. I showed the vents to the customer and explained that they needed to stay cleared from product for proper air flow. I found the coil good and the unit working as designed. I found large gaps between the chassis and liner. I sealed the gaps with Whirlpool sealant. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/22/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on job for ice machine not producing ice. Upon arrival customer stated that the ice machine was now working after he tightened a leaking drain plug. Ran diagnostics and found no issues. Icemaker is making ice. Complete
Near Liberty Hill, TX 78642
James
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. Found breaker has tripped. Ran diagnostics and found no faults. Found unit has shorted owi sensor. Installed new and tested. Unit working properly. Job complete
Near , TX 78628
Jonathan
Job Details: 01/22/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on site for oven heating to hot. Performed temperature test on bake mode at 350°. Found average temperature at 370°. Calibrated unit -20°. All operations tested good.
Near Leander, TX 78641
Cliff
Job Details: 01/22/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to diagnose a dishwasher that is not fully draining. Tested unit and found debris in check valve. Remove debris from line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Paul
Job Details: 01/22/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for the freezer with a sealed system failure. I found the compressor defective. I evacuated the system and replaced the compressor and drier. I installed an access valve on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.6 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Leander, TX 78641
Cliff
Job Details: 01/22/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site to re-diagnose an oven is not heating properly. Found bake element not fully wired during previous repair causing it not to work. Re-wired element properly and tested unit. Found all parts and components are fully functional and no further repairs are needed.
Near Smithville, TX 78957
Scott
Job Details: 01/22/2020
RANGE GE JGBS30REK2SS "Arrived on site for oven not coming on. Igniter not even lighting . Changed out reg/ safety valve . Test unit ,oven is now lighting and preheating . No gas leaks detected at time of service . Job complete ."
Near Waco, TX 76705
Jonathan
Job Details: 01/22/2020
DRYER MAYTAG MEDB835DW4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced blower wheel and one roller. I found and replaced another triangle clamp on another roller. Tested unit and unit worked as designed. Call complete.
Near Florence, TX 76527
Dylan T.
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site customer complaint was washer wasn’t washing the clothes properly because it wasn’t adding water need to order a water valve; ordrng 1 W10701459 (valve)
Near Georgetown, TX 78626
Al
Job Details: 01/21/2020
DRYER MAYTAG MVWB765FW3 Arrived to inspect washer issues.Ran diagnostics test mode and unit had a hard clicking and grinding noise from underneath.Removed and replaced the gear case and agitator.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/21/2020
DRYER WHIRLPOOL WED9500TW2 Arrived on site and inspected dryer and found when start button is pressed relay on control board clicks and an F1 error shown. A new control board will be needed to correct the issue.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for customer complaint of FV section light not coming and frost build up. Upon review and inspection, found FC door warped on top causing warming air to enter making frost. This is also causing door switch to freeze shut. Ordering door to complete repair. All water connections were dry at time of service.; ordrng 1 W11307257 (dor-fip FC SS)"
Near Austin, TX 78757
David
Job Details: 01/21/2020
DISHWASHER GE GSD3340K55SA "Arrived on site to diagnose a dishwasher that was not moving the spray arm. Performed diagnostics optics and found spray arm was barely moving, and found it was chopped on bottom and had a broken tab. Unit is pumping water and you can hear it, but arm isn’t moving. Ordering spray arm pieces. WD12X10244 arm base, WD01X10342 coupler, WD22X10055 spray arm, WD12X10357 filter. Will bring pump back in case needed. Reassembled unit. .; ordrng 1 WD01X10342 (dishwasher coupler) and 1 WD12X10244 (base spray arm) and 1 WD12X10357 (filter fine asm) and 1 WD22X10055 (spray arm weld)"
Near , TX 78641
Paul
Job Details: 01/21/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the oven with baking issues. Ms stated the oven browns too fast on the top of product before the rest of the product is done. I tested the oven temps at 350 degrees. I found the oven cycling between 331-384 degrees. I put a -10 degree offset in the control and tested. The temp is averaging 348 degrees and is working as designed. Mr and I put in a pre-cooked loaf of bread that MW stated had been burning on the top at 350 degrees for 3 minutes and the loaf came out perfect and crisp on all sides. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW7300DW1 "arrived on site to inspect washer making noises. Upon further inspection, the customer advised that the unit has begun to make the squeaking noises it made before the last repair. I placed the unit in diagnostics showing error code F0E5-off balance load. Cleared the code and continued with testing. Unit operated as designed with no unusual noises. I placed the unit in manual test mode and tested high speed spin and still could not duplicate the noise. I tilted the unit back and found where the rotor appeared to have been rubbing on the floor due to the weight of the basket and the unit feet not lowered enough. I lowered the feet raising the unit up and retested and the unit is operating as designed. No,water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found saved error codes for overload, off balance load, locked rotor, long fill. Found drain hose is sealed into PVC and has no air break. Basket wobbles on shaft, attempted to inspect it further and wash plate would not separate it is seized will need to bring back all associated parts. Wash plate will need to be broken off, no water leaks from connections at time of service.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Temple, TX 76501
Jonathan
Job Details: 01/21/2020
OVEN WHIRLPOOL WFE505W0HZ1 Arrived on site for oven with an F5 E1 code. Inspected unit in work area. Unit displayed both at 5 E1 (door latch operation) and F1 E0 (control board failure) codes.
Near Blanco, TX 78606
James
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site and tested operation. Found unit trips breaker with in 20 seconds of powering on. Tested fans and found evaporator fan motor reading open. Also found control visibly failed. Replaced both and found unit still tripping breaker. Ohmed compressor and found sidings shorted to body of compressor. Installed new compressor, stub, and drier. Charged with 5oz 134a and tested. Unit now operating properly. Job complete"
Near Austin, TX 78731
Cliff
Job Details: 01/21/2020
RANGE WHIRLPOOL JES8850BAS Arrived on site to diagnose a range with a burner that is not functioning. Tested unit and found infinite switch and burner for left front burner both shorted. Also knob will need to be replaced. Replace switch today and am ordering burner and switch.; ordrng 1 W10823722 (elmnt-surf) and 1 WP74011579 (knob cust)
Near Austin, TX 78721
Scott
Job Details: 01/21/2020
WASHER ELECTROLUX EFLW317TIW1 "Arrived on sit for unit stopping cycle . Ran diagnostics ,for door lock error . Replaced lock ,reran diagnostics .got motor control error .ordering motor motor control, control,wl sensor . Will need two men . ; ordrng 1 2MAN and 1 5304505436 (WL SENSOR ) and 1 5304510357 (CONTROL) and 1 5304515226 (MOTOR ) and 1 5304516720 (MCU)"
Near Canyon Lake, TX 78133
Richard
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for the washer leaking water. Upon inspection found that the washer was damaged from during the shipping process. Water valve was broken and and lid latch was broken. Could not get the lid off because it was damaged. Customer called the company they bought the washer from and they stated that they are in the process of giving the customer a replacement washer. Complete.
Near Austin, TX 78729
Wesley
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived onnsite and found unit running with both compartments at room temp. Took amp draw and found .3 amps. Advised customer that unit has failed sealed system and will need compressor. Possible cause poor airflow due to obstructed condenser coils. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78741
Leonardo
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE301LVQ0 "Arrived on site to test unit, upon inspection we found the broil element was not getting correct voltage from board, replaced board and retested, element flowed and passed tests, sent invoice to office to run cc. Complete Wpw10476684"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/21/2020
MICROWAVE WHIRLPOOL WMH53521HZ0 "Arrived on site for microwave making loud buzzing noise. Gained access to high side circuit. Tested diode and found failed diode. Tested magnetron to ground and found fail magnetron. Recommend to replace high voltage side.
Near New Braunfels, TX 78130
Richard
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not going into the spin cycle leaving clothes wet. Ran diagnostics and found no error codes and realized that the customer was using normal regular cycle and found that the spin cycle feature was turned off causing the issue. Turn spin cycle on and washer tested fine and no leaks detected. Complete
Near Temple, TX 76502
Jonathan
Job Details: 01/21/2020
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave with broken light. Customer advised that he had broken it trying to take it out. Found light bulb broken at the stem still tightly woven in the socket. Removed old lightbulb and replaced with new light bulb. Unit worked as designed. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 01/21/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for complaints of the oven liner bubbling. Upon inspection we found that the lower portion of the liner is in fact bubbling and peeling up. Called tech line and they advised us that this a a cosmetic issue and is only covered the first 30 days of purchase. Sr 7726941482 gave customer the phone number for customer care. Complete.
Near Austin, TX 78704
Jacob
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was not responding in diagnostic mode. Ordered correct part. Rescheduled with customer ; ordrng 1 W11115534 (icemaker)
Near Austin, TX 78704
Luis
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice ran diagnostics diagnosed faulty thermistor,replaced motor assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Ran diagnostics test air flow good. Changed defrost setting to basic.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 01/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of long drying times on dryer. Tested unit and found roof venting clogged. Advised to have roof venting cleaned out. This will allow proper venting and maximum drying. Customer will have venting cleaned.
Near Austin, TX 78736
Kevin
Job Details: 01/21/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site and found dryer was purchased as is with a large dent on the right hand side that is allowing drum to make contact with inside of cabinet while tumbling. Assemble dryer and straightened panel to allow drum enough space. After correction it is now operating normally, unit is new and there is no lint found at time of service, job complete"
Near Round Rock, TX 78665
Andy
Job Details: 01/21/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not drying properly. Tested and inspected unit all operations with unit operating as designed. Found vents need to be cleaned. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near New Braunfels, TX 78130
Richard
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP RF 83306410. Arrived onsite for the refrigerator ice maker not working. Installed new fill tube kit and called tech line. Ran diagnostics and all functions worked correctly and water filled ice tray. Complete
Near New Braunfels, TX 78132
Richard
Job Details: 01/21/2020
OVEN WHIRLPOOL WEE750H0HV0 Arrived onsite for the oven coming on by its self.
Near Austin, TX 78717
Paul
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not powering on. On arrival the unit was working. I checked stored error codes and the unit had an F0E5 stored multiple times. I ran service test 12 and the unit completed the cycle and worked as designed. I advised the customer to do a power reset if it happens again. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 01/21/2020
DRYER WHIRLPOOL WED8620HC1 Arrived onsite for the dryer that only gets the clothes dry on timed dry and any other cycle takes multiple cycles to dry. I found the dryer not leveled correctly keeping the clothing from rotating and contacting the sensor bars correctly. I found the temp and airflow good. I adjusted the leveling feet on the unit and tested. The unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/21/2020
DRYER MAYTAG MGD5500FW0 "arrived on site to inspect dryer noises. Upon further inspection, the customer had a load drying when I arrived. I could not hear any grinding noises. Removed the clothing articles and disassembled the unit. Did not find any debris in the drum gaskets. I found that the tension pulley roller, the ack right roller and the front left roller were not rotating well and there was debris on the axle. I advised the customer of my findings and I removed and replaced the belt, tension pulley roller and all four drum rollers. Cleaned the lint from the unit and reassembled the unit and tested. Unit is operating quietly as designed. No lint observed at the end of service and no gas leaks detected during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and installed new filter head. Tested operation and found unit working properly. Job complete
Near The Hills, TX 78738
Brandon
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KFIS20XVMS2 "Arrived on site for customer complaint of unit freezing everything in fresh food section. I put unit into diagnostic mode, tested the damper function, damper passed test, tested thermistors, the temperatures tested good and thermistors were not open or shorted. Found faulty control board, ordering control. ; ordrng 1 WPW10312695 (electronic control)"
Near Georgetown, TX 78633
David
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to diagnose fan noise issue coming from FC that was persisting after door replacement. Examined in the unit and verified the defrost heater did melt down the ice on the Evap, but ice was still present on the fan motor and blades. T Melted down ice with steam and retested fan. Fan is now blowing as it should.
Near Austin, TX 78753
David
Job Details: 01/21/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site to diagnose a dryer that was not drying at all and making some noise. Performed diagnostic and found no air moving through the unit, but it was heating. Removed venting for lint screen and found blower wheel was completely disconnected. Checked threads and found threads were good. Cleaned out housing and reattached the blower wheel. Ran unit and found it was now working as designed and moving air. If issue persists we will need to replace the Blower wheel. Call complete."
Near Buda, TX 78610
Kevin
Job Details: 01/21/2020
DRYER WHIRLPOOL WED8000DW3 "Arrived on site and found moisture sensor has failed after correcting dryer is now operating normally. No lint found in dryer at time of service, job complete"
Near Kyle, TX 78640
Kevin
Job Details: 01/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site and found freezer door handle is loose after correcting door is operating normally. No water leaks detected at time of service, job complete"
Near Cedar Park, TX 78613
Paul
Job Details: 01/21/2020
REFRIGERATOR LG LMXC23746S/00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the fans running in the FC but the temp is not getting below 10 degrees with it set at -2 degrees. The RC is temping at 40 degrees with it set at 36 degrees. I checked the compressor and found it only drawing a half an amp. The compressor is inefficient and not pumping correctly. I advised the customer to call LG. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/21/2020
WASHER LG WT5680HVA "Arrived on site for washer continues to fill with unit powered off. Performed diagnostics mode and found cold water solenoid not shutting all the way allowing water to leak in unit.Removed failed valve and installed new. Performed diagnostics mode and tested valve operation while monitoring for leaks. All tested good, no water leaks detected. Paid in full on credit card."
Near Austin, TX 78759
Wesley
Job Details: 01/21/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived onnsite and found manual cam adjustments and and correction of the cam position. Swapped screws for better Interlock support. All checks good.
Near Georgetown, TX 78628
Jonathan
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG525S0JS0
Near Horseshoe Bay, TX 78657
James
Job Details: 01/21/2020
ICE MACHINE KITCHENAID KUIC18NNTS2 Arrived on site and found customer wants unit cleaned thoroughly. Cleaned tubes and ran cleaner through system to clean inside tubes and evaporator plate. Job complete
Near Little River-Academy, TX 76554
Dylan T.
Job Details: 01/21/2020
WASHER ROPER RTW4516FW2 Arrived on site customer complaint was transmission was leaking also found that the Actuator was broken; ordrng 1 W10913953 (actuator)
Near Austin, TX 78725
Scott
Job Details: 01/21/2020
FREEZER GE PYE22PSHFSS Arrived on site for fresh food warm . Found fresh food evap covered in frost . Nonwater leaks detected at time of service . Ordering evap cover heater see notes ; ordrng 1 AUTHO and 1 WR17X27084 and 1 WR50X10108 (thermostat defrost f) and 1 WR51X10131 (heater def asm fz) and 1 WR60X29099
Near Austin, TX 78738
Brandon
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF110PABB3 "Arrived on site for customer complaint of unit not completing cycles. I put unit into diagnostic mode and found 8-2 error code, drain issue. I ran drain pump, drain pump tested good. Checked polarity of outlet, tested good. Found faulty control board after unit would not complete diagnostic cycle.
Near Austin, TX 78744
Luis
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Arrived on site for light issue. Found freezer led not operating and fresh food led dim,diagnosed faulty led module in freezer,installed a new freezer led module powered unit on all leds working as designed."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite and found torn bellow. Replaced bellow and tested. All checks good, unit is now operating as designed leak free."
Near Georgetown, TX 78626
Cliff
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that is not spinning. Found shifter failure code and shifter not operating properly. Replaced shifter and calibrated unit. All is working properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDFE104DSS4 Arrived on site to replace previously ordered parts. Found upper rack rails not resetting properly into fully closed position preventing the door from closing. Both upper rack rails will need to be replaced to complete repairs. Found control board and latch not needed but control panel has been damage due to excessive moisture caused by rack rail failure. Panel will also need to be replaced on the return trip. .; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL)
Near Austin, TX 78737
Kevin
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and sat refrigerator into a diagnostic cycle and used tests to start all functions and customer selected the compressor noise is what they are hearing. At this time compressor sounds normal customer says it is louder intermittently. Recommended that they continue monitoring it seal test and has a minimum five year warranty and can be replaced if it is going out. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Arthur B.
Job Details: 01/21/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived onsite for customer complaint of OTR microwave under counter light not coming on. Checked voltage at socket and found not voltage found. Found relay on control board is bad.. ; ordrng 1 W10881539 (cntrl-elec)
Near Austin, TX 78754
Scott
Job Details: 01/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site ,replaced main control . Unit lit is now responding to touch controls . Job complete"
Near Austin, TX 78703
Jacob
Job Details: 01/21/2020
MICROWAVE FRIGIDAIRE FGMO205KFC "Arrived onsite for unit not powering on. Tested unit. Found that Fuse above the magnetron was burned out. Ordered part. Rescheduled with customer. ; ordrng 1 5303319550 (fuse,thermal cutout)"
Near Belton, TX 76513
Jonathan
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE505W0HW1 Arrived on site for oven that was overheating. Inspected unit in work area. Customer advised that he was coming out of the top of the door and was causing the handle in the glass to become extremely hot. Call tech line and spoke to Kevin SR # 7726941368. He asked me to check the door seal for any abnormalities. No defects were found. He advised the this was normal operation. Call complete.
Near Marble Falls, TX 78654
James
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and installed new ui and ice door. Instructed customer that the unit will need 24 hours to verify temps stabilized. Job complete
Near Austin, TX 78729
David
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose dishwasher with dispenser not staying closed. Examined dispenser and found latch broken and not able to stick. Replaced dispenser and retested. Latch now properly locks and seals properly. All is now working as designed. No water leaks found at time of service. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 01/21/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and inspected dryer and found no voltage on L2, adjusted plug on dryer and heating has returned. Also recommended to customer that an electrician we consulted to replace the outlet to ensure dryer continues to work. Job complete"
Near Austin, TX 78750
Cliff
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDFE104HBL0 Arrived on site to diagnose a dishwasher that is not draining. Found debris caught in drain pump and preventing it from running. Removed debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE FFHS2311LB "Arrived to inspect side by side refrigerator not making ice.Removed and replaced the ice maker and adjusted the freezer temperature, which was set at 1 with 9 being the coldest.There were ice cubes harvesting in the defective ice maker.All water lines were dry at the time of service.Customer needs to change the water filter to get maximum results.Job complete"
Near Georgetown, TX 78626
Al
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE540H0ES1 Arrived to inspect F9E0 error code.Confirmed the complaint and checked the plug at the wall and on theCalled Whirlpool Tech line and spoke with DAVID. SR7726941664 AdVised to REPLACE THE CONTROL.Removed and replaced the control and unit tested as designed.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the unit had not been defrosted and due to the thickness of the ice on the evaporator and around the parts needing to be replaced, I advised the customer that I would have to reschedule to allow them to defrost the unit.
Near Jarrell, TX 76537
Dylan T.
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site customer complaint was plastic dishes were not drying very well show customer to run the hot water before you starting the dishwasher and the hot water heater needs to be turned up a little bit was only at 110°
Near New Braunfels, TX 78130
Richard
Job Details: 01/21/2020
WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer going from wash to sensing multiple times. Ran diagnostics and found error code F7E5 shifter failure. Ran a agitating cycle and worked fine ran a spin cycle and washer did not shift into spin cycle. Ordering parts and office to reschedule. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10777956 (harns-wire)
Near Austin, TX 78737
Leonardo
Job Details: 01/21/2020
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site to test unit for clicking ignitors, upon inspection we found the unit was working correctly, did a full run through of the cooktop, passed all tests.
Near Canyon Lake, TX 78132
Richard
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Near Bee Cave, TX 78738
Brandon
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site for customer complaint of unit not washing dishes after it fills, I found faulty pump/motor, I replaced pump/motor, unit tested good. No leaks at time of service."
Near Austin, TX 78734
Luis
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for door issues. Adjusted hinge and front adjustments,remolded fresh food door seal."
Near Austin, TX 78757
David
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to diagnose washer with a loc message and reported leak. Checked unit over and verified control lock had been triggered and control panel was locked out. Showed customer how to lock / unlock control panel. They said they felt like there had been a small puddle under the front left foot, but no evidence was present. Advised to reduce soap usage 40% as I did see soap trails down the front, so leaks are probably just oversuds. Ran diagnostic cycle and no errors or leaks were present. Advised to run a clean cycle to remove some of the sud buildup. Advised on use and care. Call complete, no water leaks found at time of service."
Near Rogers, TX 76569
Dylan T.
Job Details: 01/21/2020
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine wouldn’t add any water into it found it had a bad water valve replaced a part ran the unit everything worked as designed all lines are dry