Service History 575

Near Austin, TX 78744
Luis
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived on site for water leaking Into fresh food compartment. Diagnosed clogged drain,cleared freezer drain,checked water flow through drain good,removed ice from freezer compartment"
Near Killeen, TX 76542
Al
Job Details: 04/21/2020
RANGE WHIRLPOOL SF216LXSM0 Arrived to inspect range oven error.Unit had F2 error code.Checked with CLAIMS and was approved to replace the control.Removed and replaced it and unit tested as designed.Job complete
Near Wimberley, TX 78676
Robert
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of water on gasket. Used a straight edge to check door and found the door bowed. Ordered door office to reschedule. ; ordrng 1 W11301145 (DOOR)
Near Volente, TX 78641
Lou
Job Details: 04/21/2020
RANGE WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop flames. Upon further inspection, I tested all five burners and found that the back left burner cap wasn’t on correctly causing the flames to be high. Corrected the cap and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Hewitt, TX 76643
Jonathan
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site is intermittently turning off. Inspected unit and work area please customer states that the unit is turning off by itself Multiple times each day. Placed in service diagnostics and found evaporator fan in the freezer compartment not running properly in the freezer thermistor intermittently bouncing between passing and saying it was open.I called tech line and spoke to Bruce SR# 7727376111. Do you advised that the evaporator motor fan was causing the unit to draw incoming DC voltage and was intermittently shutting off the unit. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
Near Volente, TX 78641
Lou
Job Details: 04/21/2020
OVEN WHIRLPOOL W0S51ECOHS01 "arrived on site to inspect wall oven temps too high. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 372. My next five readings were 387, 332, 386, 329, 368 for an average temp of 359 degrees. I advised the builder of my findings. No repairs needed. Job completed."
Near Austin, TX 78759
Scott
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB03 "Arrived on site for ice maker working intermittently . Customer said nothing wrong with ice, water is dispensing intermittently . Tried dispenser , no water . Unplugged fridge and water would dispense after plowing up .checked and found burn marks on deli control . Replaced control after AUTHO . Unit is now functioning normally . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
Andy
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed spray arms. Ordering needed parts and will return instructed customer not to use unit until repairs are done as it is a water damage risk. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm)
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/21/2020
DRYER ROPER RED4516FW0 "Arrived to inspect unit that won’t turn off when you open the door, found the door switch to be shorted, replaced and tested properly"
Near Round Rock, TX 78681
Andy
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED modules. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lorena, TX 76655
Jonathan
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Tested unit in a harvest and unit completed the harvest. Tested FC, RC, and Ice bin thermistors and they all passed. Tested the ice maker fill and unit filled with water. Took temperatures and found the unit at 15 degrees and dropped to 5 degrees within 10 minutes. I called Whirlpool Techline and spoke to JK SR# 7727633865. He advised to replace the ice maker. Replaced ice maker and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
Tyler B.
Job Details: 04/21/2020
RANGE WHIRLPOOL WFC150M0EB4 "Arrived to inspect unit missing elements, replaced elements and tested properly"
Near San Marcos, TX 78666
Robert
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace drawer. After replacement test operation. No leaks detected at time of service.
Near Lakeway, TX 78734
Luis
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for no water or ice. Tested dispenser no water,slightly removed unit from enclosure tested dispenser good water flow,adjusted water line to unit reinstalled unit,tested dispenser unit working as designed"
Near Round Rock, TX 78665
Paul
Job Details: 04/21/2020
RANGE AMANA AGR5330BAS3 Arrived onsite for a range with a crack in the left side of the oven door and the burner can be seen thru it. I found the left side door hinge not locked into the receiver correctly causing the door to hand crooked and gap on the left side. I corrected the mount of the door. The door is sealing properly. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for customer complaint of ice build up in freezer, found door gasket needed to be formed. I formed gasket, unit tested good."
Near Round Rock, TX 78681
Andy
Job Details: 04/21/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for ice machine making very little ice. Tested and inspected unit and found failed water filter housing. Ordering needed part. no water leaks present at time of service.; ordrng 1 W11266112 (housing)
Near Austin, TX 78748
Kevin
Job Details: 04/21/2020
FREEZER WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found cabinet on bottom of fresh food section. Sent pictures of damage to cabinet to techline directly and to CS. 3302407378, SR#7727633737
Near Kempner, TX 76539
Al
Job Details: 04/21/2020
WASHER GE GFW480SPK0RR Arrived to install previously ordered part.Removed and replaced the defective drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 04/21/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for wire that was making a scraping sound. Inspected unit and work area. Spohn the basket by hand and immediately felt restriction and heard a small whining sound. Removed front cover and checked wheel blower. Wheel blower was intact and working as designed. Tested rollers by hand and found four rollers hard to turn. Replaced rollers and idler pulley and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 04/21/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found timer has failed, pre-ordered timer is incorrect and is for a different model of dryer, will need to re-order timer. Quoted customer for repair. ordrng 1 WPW10642928 (timer)"
Near Fort Hood, TX 76544
Al
Job Details: 04/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer not heating properly.Confirmed the complaint and found the connection to the heating element wasn’t secured.Corrected the issue and reassembled the unit and unit tested as designed.Job complete
Near Hutto, TX 78634
Andy
Job Details: 04/21/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for range grate issues and burner taking too long to light. Tested and inspected unit and found grates warped from heat and 2 front burners takes longer then other burners to light. 2 front burners takes around 2 to 5 seconds. Removed failed grates and replaced with new. Called tech line about burners and spoke with Kathy (SR# 7727632430) made aware of stated issue and what was found. Was instructed that unit is operating as designed. And that I could file a little down at burner had to increase gas flow to improve light time a little to instruct customer on use and care and practice for best performance. Did as instructed. Unit is operating as designed. No other repairs are needed at this time. No gas leaks present at time of service.
Near Austin, TX 78705
Luis
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived n site for freezing in fresh food. Freezer cooling correctly replaced control assembly.
Near Wimberley, TX 78676
Robert
Job Details: 04/21/2020
REFRIGERATOR AMANA ART308FFDB06 Arrived on job to replace refrigerator door. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Paul
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the UI and the FC LED module. The unit is working as designed.
Near Round Rock, TX 78664
David S
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for washer not draining. Ran diagnostics and found error could F2E1 stuck UI key. Filled tub with a little bit of water and tested drain pump, unit drained. Ran unit through a test cycle and the unit operated as designed and drained with no issue. Tested lid lock and found it operating as designed. Job complete"
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/21/2020
VENTHOOD WHIRLPOOL KVWB406DSS2 "Arrived to inspect unit with damaged chimney, up arrival found no dents on vent hood or chimney, chimney still had protective wrap. Found no damage on site . Supplied chimney was damaged in top corner near bent holes"
Near Austin, TX 78751
Jacob
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for unit not cooling the refrigerator constantly. Tested unit. Found that evaporator door is only working when it wants to cool the top portion of the unit. Gave customer quote.. collected 109.99 for service fee. Ordered part. Rescheduled with customer ; ordrng 1 WPW10248595 (control)
Near Killeen, TX 76543
Al
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Arrived to inspect intermittent power loss.Confirmed the complaint and removed and replaced HV control.Reprogrammed the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete.CLAIMS approved the repair job
Near Austin, TX 78733
Kevin
Job Details: 04/21/2020
MICROWAVE FRIGIDAIRE FGMO3067UD "Arrived on site and replaced filter board, fuse, and control board diagnosed by previous technician, after replacement microwave is heating again. Job complete"
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/21/2020
RANGE GE JB710TT2WW "Arrived to inspect unit with middle of 3 burner not working, found circuit had shorted and had no ohm reading. ordrng 1 WB30T10126 (range 12 radiant sur)"
Near Austin, TX 78745
Luis
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for cooling complaint. Removed deli drawer found fresh food evaporator incased in ice,ran diagnostics defrost thermistor reading open diagnosed u it will need a new fresh food evaporator defrost thermistor. Customer is going to defrost unit 24hrs before return ; ordrng 1 WPW10501260 (EVAP COVER)"
Near Cedar Park, TX 78613
Paul
Job Details: 04/21/2020
FREEZER GE FUF17SVDRWW Arrived onsite for the freezer still dripping water from under the bottom. I found the same results as on the previous visit. I called GE techline and spoke with Mike. Mike stated they had an issue with the capillary tube separating from the suction line causing this and advised reattaching it. I used foil tape and attached the capillary tube to the suction line. Call complete.
Near Salado, TX 76571
Cliff
Job Details: 04/21/2020
MICROWAVE LG LMV2053SB Arrived on site to diagnose a microwave that is intermittently heating. Found unit will only heat if left on for over 45 seconds due to shorted main control..; ordrng 1 4781W1M452K (CONTROL NLA) and 1 CONTROLNLA (CONTROL NLA)
Near Austin, TX 78759
Chase
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to check refrigerator for no cool issue. Found both sections at Room temperature, evaporator fan running in no frost present on the evaporator. Compressor is running and warm but there is very low amp draw. Checked all lock ring fittings for oil and did find slight amount of oil at top fitting of filter drier. Sailed system repair will be needed. Ordering compressor and evaporator. Office will need to reschedule call once ETA on parts is obtained. Will need cell system technician 2 hours for repair; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evaporator) and 1 LOKRING (LOKRING) and 1 Wpw10143759 (Uv drier) and 1 W10913906 (Access valve)"
Near Salado, TX 76571
Cliff
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVB02 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found main control shorted. Replaced main control and tested unit. Found all is functioning properly at this time. No water was hooked up to unit at time of service.
Near Austin, TX 78759
Chase
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to check refrigerator for no cool issue. Found both sections at Room temperature, evaporator fan running in no frost present on the evaporator. Compressor is running and warm but there is very low amp draw. Checked all lock ring fittings for oil and did find slight amount of oil at top fitting of filter drier. Sailed system repair will be needed. Ordering compressor and evaporator. Office will need to reschedule call once ETA on parts is obtained. Will need cell system technician 2 hours for repair; ordrng 1 W10913906 (Access valve) and 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 LOKRING (LOKRING)"
Near Austin, TX 78736
Luis
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed led module installed a new led module tested door operation good unit working as designed."
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2020
RANGE WHIRLPOOL WMH31017HB4 "Arrived on site to inspect microwave for no heat, upon inspection found the relay to the upper door switch miswired, replaced both interlocks and retested, no heat found, called Techline and confirmed the interlock was the issues even after replacement. Office to reschedule ; ordrng 1 W111433682 (UPPER ) and 1 W114333683 (LOWER)"
Near Leander, TX 78641
Paul
Job Details: 04/21/2020
REFRIGERATOR LG LFXS29766S/01 "Arrived onsite for a refrigerator not cooling/freezing properly after the sealed system was replaced. I found the FC cooling properly by put the RC not at proper temp. I found the the ice fan running but the evaporator fan not running. The control needs to be replaced and updated with a jig. The fan could possibly need to be replaced. Ordering AEB72913940 GRILLE ASSEMBLY,FAN.; ordrng 1 AEB72913940 (GRILLE ASSEMBLY,FAN)"
Near Austin, TX 78704
Luis
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Arrived on site for cooling issue. Found bottom sections in both compartments cooling upper portion warm ran diagnostics found both fans not powering on,removed fresh food evaporator cover,found corrosion on harness,disconnected harness found corrosion inside of harness and broken yellow wire lead on liner side of harness called tech support
Near Austin, TX 78729
Wesley
Job Details: 04/21/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite and found unit operating with a blower housing full of water. Repaired unit by removing water form blower housing. Advised customer that ventilation is blocked and will require to be professionally cleaned. All else checks good.
Near Belton, TX 76513
Cliff
Job Details: 04/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ02 Arrived on site to replace door gasket and icemaker for the refrigerator. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kempner, TX 76539
Al
Job Details: 04/21/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived to inspect washer with rES code not allowing the unit to work properly. Verified and Called Whirlpool Tech line and spoke STEVE.Advised Steve of complaint- RES displayed when a cycle is canceled.I was advised to Replace the UI, which I completed and unit still displayed the rES code.SR# 7727635044Diagnostics Test mode worked as designed, but unit wouldn’t work in customer mode.I called back and spoke with DUSTIN, who advised the MAIN CONTROL will need to be replaced.Dustin advised since the unit is stacked in an RV it would need to be uninstalled for the repair to be completed
Near Austin, TX 78705
Jacob
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Still getting long fill error code. Order part. Reschedule with customer ; ordrng 1 W11116590 (cntrl-elec) and 1 W112110459 (WATER VALVE )
Near Temple, TX 76502
Jonathan
Job Details: 04/21/2020
RANGE WHIRLPOOL WMH78019HB3 "Arrived on site for microwave that had broken glass. Inspected unit and work area. Spoke with SC and found the repair was not covered. Call complete."
Near Fischer, TX 78623
Robert
Job Details: 04/21/2020
FREEZER FRIGIDAIRE FPFU19F8RFE Arrived on job for complaints of not cooling. Found the start device not working properly. Replaced start device and test. Compressor running and refrigerator starting to cool. No leaks detected at time of service.
Near Austin, TX 78704
Luis
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KUIC18PNZS0 "Arrived on site for no ice. Water in ice storage bin not draining. Customer powered unit on drain pump would drain water after 5 min then consistently power cycle,ran water into drain and pump would power unit off diagnosed a failed drain pump,unable to fully run diagnostics due to pump powering unit off.
Near Austin, TX 78733
Kevin
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site and inspected refrigerator and found reservoir is cracked near connector for water filter. Replaced reservoir No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KBFO42FTX04 "arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, I opened the FC door and found a food item wedged under the Evap cover and covering the evaporator drain hole causing the unit to ice over and not drain when the unit defrosted and the water was collecting in the bottom of the FC section and then spill out onto the floor. I cleared the ice and the drain hole and found that the RC door gaskets were torn and needed to be replaced. I am ordering the gaskets and a CNOTE-2HR JOB. No water leaks observed during service.; ordrng 2 8201809 (gasket-fip)s and 1 CNOTE (2 HR JOB)"
Near Pflugerville, TX 78660
Scott
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "Arrived on site for fridge leaking . Found water leaks if from valve and water line starting to crack . Ordering water line and valve . ; ordrng 1 W10865826 (valve) and 1 W11209890 (WATER LINE )"
Near Round Rock, TX 78664
Andy
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining. Upon arrival customer informed that issues is that unit is not spraying water. Tested and inspected unit and found failed pump motor assembly. Ordering needed part. no water leaks present at time of service.; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78758
Scott
Job Details: 04/21/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for terminal wires off block burned . Replaced harness and preheated unit . All checked normal . Will recommend apt change power cord . Job complete
Near Round Rock, TX 78664
David S
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for frost build up in the freezer. Inspected unit and work area. Found the freezer shelves full to the point the door wouldn’t close properly. I explained to the customer the freezer door when let go at a 45 degree angle should close on its own and the door isn’t closing. I inspected the freezer gasket and found the gasket not sealing properly when the door is closed. I reshaped the gasket using my steamer. Also found the ice door broken Ice door I am ordering the ice door W10189202 to complete the repair. .; ordrng 1 W10189202 (ICE DOOR )
Near New Braunfels, TX 78132
Noah D
Job Details: 04/21/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for problems with door not closing, upon inspection found the switch not initiating close relay on UI. Ordering switch. Office to reschedule. ; ordrng 1 1118894 (SWITCH )"
Near Austin, TX 78722
Jacob
Job Details: 04/21/2020
OVEN KITCHENAID KFGD500ESS04 Arrived onsite for unit supposedly releasing an abnormal amount of heat Cooking at 400 degrees. When ahead and replaced igniter. Tested unit. Unit test good. No leaks at the time.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for lo foo error code, upon inspection per Techline found the drain hose pushed far into the drain pipe. Pulled up drain hose and water released, clearing issue. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for scratches on panel, confirmed with customer location of scratches and replaced console to fix. No problems found. Job complete"
Near Austin, TX 78745
Luis
Job Details: 04/21/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site for no cool. Partial frost pattern on evaporator diagnosed refrigerant leak in system. Ordering a compressor and evaporator ; ordrng 1 W10913906 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)
Near Killeen, TX 76542
Al
Job Details: 04/21/2020
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived to inspect dishwasher still leaking. Removed and replaced the valve.Also created a drain loop to prevent the unit from siphoning.Unit now operates as designed.No leaks observed at the time of service.Job complete
Near Manor, TX 78653
Scott
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on for dishwasher not draining. Found knock out still in place on disposer . Knocke plug out . Ran diagnostics all checked normal . No water leaks detected at time of service job complete .
Near Gatesville, TX 76528
Jonathan
Job Details: 04/21/2020
OVEN WHIRLPOOL WFE361LVS0 Arrived on site for range that was sparking. Inspected unit and work area. Removed back cover and was unable to find burn marks around control or infinite switch is. Plugging it in and immediately got a spark coming from the terminal block area. Found electrical cord completely detached on the L one circuit and grounding at the base of the chassis. See photo. Advise customer to replace his plug and unit should work as designed. Call complete.
Near Austin, TX 78724
Jacob
Job Details: 04/21/2020
WASHER WHIRLPOOL WTW4815EW0 Arrived onsite to replace control board. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement all interior LEDs are working properly, job complete"
Near Leander, TX 78641
Lou
Job Details: 04/21/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "arrived on site to inspect ice machine leaking from underneath. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed. I removed the reservoir drain cap and allowed the water to drain into the external drain pump. I could see a small amount of water at the back of the unit. Pulled the unit from the cabinet and found that the drain hose wasn’t properly installed and was leaking when the drain pump came on. I reinstalled the hose and tightened the clamp and retested. Unit is operating as designed. No water leaks observed at the end of testing, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 04/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Gained access to the fill valve. I replaced the failed hose with a new one. Inspected fill hose for any cracks or holes, fill hose looks good. Reassembled the unit and ran a test cycle. Unit operated as designed with no water leaks. Job complete."
Near Waco, TX 76705
Jonathan
Job Details: 04/21/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced main harness and installed new plug. Tested unit and unit is working as designed. Call complete.
Near Austin, TX 78723
Scott
Job Details: 04/20/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA "Arrived on site ,removed doors . Reinstalled doors after movers put fridge and hooked up water on second floor . All doors sealing and nothing unusual with unit . No water leaks detected at time of service .
Near Austin, TX 78703
Luis
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 "Arrived on site for defective icemaker. Found frozen fill tube,defrosted fill tube,Installed a new icemakerran icemaker through a cycle water filled icemaker.
Near Salado, TX 76571
Cliff
Job Details: 04/20/2020
COOKTOP KITCHENAID KCED600GBL01 Arrived on site to diagnose a cooktop with a damaged glass assembly. Tested unit and found no failures to glass only surface markings present. Advised homeowner on cleaning procedures and preventative measures. No further repairs are needed at this time.
Near Austin, TX 78739
Leonardo
Job Details: 04/20/2020
VENTHOOD WHIRLPOOL WVU37UC0FS0 Arrived on site to replaced filters. Replaced filters test unit and unit test good
Near Georgetown, TX 78633
Lou
Job Details: 04/20/2020
MICROWAVE WHIRLPOOL KHMC1857WSS0 "arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and the unit failed to heat the water. I removed the unit from the wall and removed the cover and found where the magnetron was bad and had damaged the wave guide.. Unit was reassembled and put back on the wall and left unplugged for safety. Job completed."
Near Austin, TX 78758
Wesley
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site and found unit in warehouse with no power testing ability. Replaced control based on described symptoms. All checks good.
Near Pflugerville, TX 78660
Andy
Job Details: 04/20/2020
DISHWASHER MAYTAG MDB4949SDZ0
Near Pflugerville, TX 78660
David S
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not draining. I inspected unit and work area. Was unable to put the unit into diagnostics, I power cycled the unit and still wouldn’t work. I unplugged the control and replaced it in. Let me into diagnostics, tested drain pump and would not drain. In than tested he other functions of the unit and non would work. I checked voltage from the control board for the water valve tests and got no voltage. I replaced the drain pump and control board. Ran unit through a test cycle, unit filled, agitated, drain and spun. Unit is working as designed.
Near Round Rock, TX 78665
David S
Job Details: 04/20/2020
RANGE WHIRLPOOL SF315PEPB2 Arrived on site for oven door falling to pieces. Inspected unit and work area. Found oven door in pieces.Job complete.
Near Austin, TX 78759
David
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to install previously diagnosed bellow to resolve form bellow issue identified in previous visit. Installed new bellow and verified all is working as designed. Call complete.
Near Austin, TX 78726
David
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose ice building in FC. Performed diagnostic and found that the issue is due to a clogged drain. Using a clothes steamer I melted down all the excess ice and cleared out the drain. Per tech line forced a screwdriver in from the bottom, and popped out some sort of red plastic cap that had blocked the drain. Drain is now clear, pics in SD mobile. All is working as designed. Call complete."
Near Georgetown, TX 78626
Chase
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site to check refrigerator for rolling out when doors are opened. Lowered leveling feet and leveled doors. All functions check good, job complete"
Near Austin, TX 78723
Leonardo
Job Details: 04/20/2020
DISHWASHER KITCHENAID KDFE104DWH5 Arrived on site to test u it for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit won’t let me get in to diagnostics will need to order new control board W11305293 rescheduled for Wednesday ; ordrng 1 W11305293 (CONTROL BOARD )
Near Georgetown, TX 78633
Cliff
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerator evaporator fully frosted but no cooling in the freezer section. This is due to failed user interface control not cycling the unit. Replaced user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Maxwell, TX 78656
Noah D
Job Details: 04/20/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TB "Arrived on site to inspect fridge for not cooling fridge, upon inspection found the chute for air to fridge was filled with ice due to frost buildup from air gap, instructed customer to unload freezer a bit to close gap, retested all part, no problems found. Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site and tested operation. Found popping sound when unit agitates and grinding sound when in spin. Attempted to remove wash plate to replace bearing and found wash plate bolt is seized in drive shaft. Used penetrating oil and impact to attempt to remove and the bolt will not budge and is rusted. Unit will require new outer tub, filter, screw, basket, wash plate and bolt to repair. Office to get AUTHO for repair; ordrng 1 AUTHO (AUTHO) and 1 W10222008 (filter) and 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WP8533928 (screw) and 1 WPW10076270 (screw) and 1 WPW10380698 (washplate)"
Near Pflugerville, TX 78660
David S
Job Details: 04/20/2020
MICROWAVE IKEA IMBS104GSS00 Arrived on site to install previous diagnosed parts. Gained access to the cavity thermostat and replaced thermostats and wiring harness for the thermostat. Reassembled the unit and tested for heating. Unit heated up a cup of water. Reinstalled unit into the cabinet. Fixed the clock on the microwave. Job complete.
Near Lockhart, TX 78644
Robert
Job Details: 04/20/2020
WASHER MAYTAG MVWC465HW2 Arrived on job for noise complaints. Found the gearcase and drive pulley cause of noise. Will need to bring washplate just in case. ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate)
Near Round Rock, TX 78665
David S
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes. Out unit into diagnostics and found fault code F4E3 wash motor fault. I checked the connections, all looked good. I also checked voltage from the control board to the motor, and was showing good voltage. I called techline and spoke with Chris SR# 7727618640 advised of the situation. Replaced with new pump and motor. Tested the unit and the motor wouldn’t engage. I replaced the control and tested the unit. Unit still didn’t active. Checked voltage from the control to the motor and it is getting good voltage. I will have to return with a new pump and motor W11085683 and wiring harness W10834761 to complete the repair.; ordrng 1 W10834761 (WIRING HARNESS) and 1 W11085683 (PUMP AND MOTOR)"
Near Briggs, TX 78608
Cliff
Job Details: 04/20/2020
REFRIGERATOR GE GFE28GELDDS Arrived on site today with no say refrigerator that is not cooling. Tested unit and found failed start relay on compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 04/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 "I placed unit in diagnostics and checked error codes and there were none. I tested the Bake and broil functions and could hear the control relays clicking, but the unit did not heat. I pulled the unit from the wall and inspected the controls and retested and found the relays were bad. I removed and replaced the main ACU and retested the unit and it is operating as designed. Job completed."
Near Austin, TX 78730
David
Job Details: 04/20/2020
MICROWAVE JENN-AIR JMW2430DS01 "Arrived on site to diagnose MW oven combo with F2E1 error for stuck key. Performed diagnostic and was not able to get any buttons to barely work before message would pop and lock out. Customer tried power cycling several times and no change. Replaced panel and retested. Set clock and date, and tested all functions. All working as designed at this time. Call complete.
Near North Rim, TX 78641
Lou
Job Details: 04/20/2020
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect its something stuck in the lint trap. Upon further inspection, I removed the lint trap and found a clothing item stuck in the blower wheel. I attempted to remove it through the lint trap door, but it was wedged in between the blower wheel and housing. I disassembled the unit and removed the clothing time and reassembled the unit and tested it. Unit is operating as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 04/20/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 "arrived on site to inspect microwave not heating. Upon further inspection, I tested the microwave by placing a cup of water inside and turning on for 30 secs. At the end of time, the water remained cold. I will need to replace the magnetron, capacitor & diode to complete repairs. I am ordering the magnetron and will return with prescreened parts. Also will order a CNOTE-AUTHORIZATION & OFFICE TO SCHEDULE RETURN SERVICE. Unit left unplugged for safety.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10754299 (magnetron)"
Near Hillsboro, TX 76645
Jonathan
Job Details: 04/20/2020
RANGE FRIGIDAIRE FGEW3066UF Arrived on site for oven that was flashing an F 45 code. Inspected unit and work area. Place unit in a normal big cycle and the code popped up within 30 seconds of the bake. Tested fan and fan and fan not running. Replaced fan motor assembly and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78757
Luis
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Weak air flow from ice box fan,installed a new ice box fan. Ran diagnostics fan would power on and off,disconnected deli control,deli control lights up and works,after disconnecting deli control fan would stay powered on. Tapped into sealed system to check pressures for possibly not cooling correctly,pressure reading 0 for freezer. CNOTE!!;
Near , TX 78634
David S
Job Details: 04/20/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven not heating properly. Spoke with customer about what’s going on with the oven. She stated that sometimes it works and sometimes it isn’t, the issue seems to be intermittent. They have had an electrician come out and check the breaker and plug, because of other power issues in the home. I am replacing the control board due to it being an intermittent issue, and the sensor because when I did a temp check it my air probe was showing 450 when the oven sensor was showing 250. Job complete."
Near Georgetown, TX 78633
Chase
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site and replaced fresh food drain pan. Reassembled unit and informed customer that shelves were actually not in correct position and could fall. Customer wanted to leave current setup. Job complete
Near Round Rock, TX 78664
Andy
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for refrigerator not cooling. Upon arrival customer informed that issue is RC door sealing issues and some condensation in RC. Tested and inspected unit and found warped RC door ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10599404 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Taylor, TX 76574
Andy
Job Details: 04/20/2020
COOKTOP JENN-AIR JIC4536XS00 Arrived on site for cooktop error codes and some burners not operating. Tested and inspected unit and found failed module. Will need to replace and program. Due to oven placement under unit will need 2 man. Authorization needed. Office to schedule return trip.; ordrng 1 SEENOTE (2 MAN) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED )
Near Lampasas, TX 76550
Al
Job Details: 04/20/2020
WASHER MAYTAG MVWB855DC0 Arrived to inspect washer not powering on.Customer advised the issues happened last week during a bad storm.Ran diagnostics test mode and unit tested as designed.Calibrated and even ran a normal wash cycle.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Kempner, TX 76539
Al
Job Details: 04/20/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived to inspect range not heating.Confirmed the complaint and checked the terminal block and voltage at the outlet.Found the control was defective not allowing the unit to heat.Removed and replaced it.Reassembled and unit tested as designed and began heating.Customer satisfied Job complete