Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Dishwasher went through full diagnostics cycle without issue. No errors. No leaks detected. Job completed.
Near Georgetown, TX 78626
Tommy
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit damper door and tested. Unit is now operating as designed. Job Completed.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/23/2021
DRYER WHIRLPOOL WED5620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found lint accumulation in blower causing out of balance issue and noise. Cleaned out blower assembly and tested unit. Found all is functioning properly at this time.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not operating. Inspected unit and work area. Powered unit on and attempted to perform diagnostics mode, not responding correctly. Unplugged unit, removed UI and powered back on. Powered unit off to reinstall UI and powered unit on. Found UI responding. Performed diagnostics mode and no error codes were stored. Performed test cycle and found all operations working as designed. Ran on normal cycle. All tested good, no water leaks detected."
Near Leander, TX 78641
David S
Job Details: 02/23/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer not turning off. I inspected the unit and work area. I found good voltage at the terminal block. I found the unit heating and tumbling. I gained access to the timer and found it no plugged in properly. I corrected the connections. I reassembled the unit and tested it. I found the timer now turning and working as designed. Job complete.
Near Round Rock, TX 78681
Wesley
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW5100HW0
Near Round Rock, TX 78665
Wesley
Job Details: 02/23/2021
WASHER MAYTAG MHW8000AW0 Arrived onsite and found issue with not finishing cycle related to lo flo from cold water valve. Ordering valve to repair. Office to reschedule. ; ordrng 1 WPW10247306 (Valve)
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not cleaning correctly. Upon arrival found unit had F6E2 error code. Ran unit through diagnostics found unit receiving water and wash motor and sump operating as designed. Found unit heater also operating and drain. Unit receiving only a little water for motor and was intermittent from control. Replaced unit control also found top 4 screws had fallen out. Ordering new screws. Office to reschedule.; ordrng 4 WPW10348413 (Screws)s
Near Lago Vista, TX 78645
Lou
Job Details: 02/23/2021
RANGE WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect range cooktop not turning off. Upon further inspection, I found the left front (main) burner would not turn off at the switch due to the knob being broken. I placed another knob from the left back burner on the left front switch and tested and the switch is operating as designed.
Near Austin, TX 78727
Kayman
Job Details: 02/23/2021
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for range with cooktop burners or oven not working. Upon inspection I found the L1 at the terminal block loose and it began to spark when I tried to preheat. I tightened the bolt and tested voltage and polarity. All checked good. I was able to preheat the unit and it is working as designed at this time. Job complete.
Near Leander, TX 78641
David S
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site for dishwasher showing error code f2e2. I inspected the unit and work area. I found pin 1 to the console had 12 vdc but pin 2 was showing none and is supposed to show 5 vdc. I replaced the main control and found the console coming on. I put the unit into diagnostics and found it working as designed. No water leaks detected. Job complete.
Near Austin, TX 78717
Justin
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW5620HW
Near Leander, TX 78641
David S
Job Details: 02/23/2021
WASHER MAYTAG MVW6200KW0 Arrived on site to install new gearcase and splutch. I removed the failed gearcase and splutch. I replaced both with new. I reassembled the unit. I ran a diagnostics test. The unit is working as designed. No water leaks detected. Job complete.
Near Andice, TX 78628
Tommy
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon arrival found unit was not the issues. Unit water line at start was leaking. Job Completed.
Near Austin, TX 78717
Justin
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washing machine with no power. Upon arrival I found UI completely unresponsive. I unplugged the unit and tested voltage at the wall and found 120V. I plugged the unit back in and attempted to get unit into diagnostics mode and was successful. There were no stored error codes. I tested each component manually and found them functioning as designed. I then ran a test cycled and it ran as designed. Once I got unit out of diagnostics mode the UI was now completely responsive. I ran a normal cycle on unit just to double check functionality and it once again ran as designed. I found no mechanical failures on unit. Unit is working as designed. Call complete.
Near Wimberley, TX 78676
Richard
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID WRV986FDEM Arrived onsite for the refrigerator led lights in the refrigerator not working. During testing found that the freezer led module and the upper left hand led module were not working. Replaced both modules and lights are now working properly. Complete
Near Leander, TX 78645
Lou
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, the customer advised that the ice maker and water dispenser work, but when the ice gets dispensed it clumps at the opening of the ice bin and when they open the door, ice falls out onto the floor. I found that the ice chute seal (gasket) was partially hanging off and seated correctly allowing warmer air to go into the ice bin and ice is melting causing it to clump at the opening. I reseated the gasket and adjusted it to where it would seal correctly and tested it by closing the door and checking for gaps. Unit is operating as designed and the gasket is sealing properly. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1
Near Marble Falls, TX 78654
Cliff
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW8740DW1 Arrived on site to diagnose a washer that is giving F3E1 error. Found water level sensor misregistering. Replaced sensor and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/23/2021
OVEN KITCHENAID KODE500ESS00 Arrived onsite for unit F2 E1 error code. Upon arrival found customer had flipped breaker and reset panel to fix it temporarily. Ordering new stainless control panel. Office to reschedule due to part availability. ; ordrng 1 W10588749 (Control panel)
Near Driftwood, TX 78619
Richard
Job Details: 02/23/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not working properly. Replaced main control board and waited 5 mins after plugging in the washer. Tried a wash cycle and nothing happened.
Near Austin, TX 78737
Luis
Job Details: 02/23/2021
REFRIGERATOR GE GSS25KGPAWW "Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover found burned out heater,defrosted evaporator replaced heater assembly"
Near Hutto, TX 78634
Paul
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT312CZJW00 Arrived onsite for a refrigerator to perform sealed system repairs. I evacuated the system. I replaced the compressor and drier. I vacuumed the system and it held a deep vacuum. I charged the system with 42 grams of R600A. I tested the unit and had a good frost pattern and was cooling as designed. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 02/23/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect Oven for not heating correctly, upon inspection found the oven did heat correctly. Instructed customer on how to reset unit. Complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not heating. Found element receiving power but not operating. Heating element will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10518394 (Element)
Near Lago Vista, TX 78645
Lou
Job Details: 02/23/2021
COOKTOP JENN-AIR CVE4270S "Arrived on site to install previously diagnosed and ordered parts. Due to the module failure and switches failure, I was to replace three switches, both modules and receptacles. After I had one switch replaced with a new knob, customer advised that due to the knob sitting too high from the top of the switch panel and potentially being a safety issue with liquids getting under and shorting the switch.
Near Austin, TX 78728
David Z
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts to resolve error popping when using microwave. Replaced magnetron and retested. Unit is on and heating as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 02/23/2021
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve (ice maker) and tested. New valve failed to dispense water into the tray. I tested ohms and the valve is within range. I tested voltage to the valve and got 122V. No water leaks observed during service.; ordrng 2 WR57X10098 (Valve)s"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/23/2021
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Found corner of UI cracked. Checked incoming voltage and found none. Found power switch turned off. Turned switch on and found unit powering on. Performed diagnostics mode and ran test cycle. Found all operations tested good, no water leaks detected.
Near Austin, TX 78737
Leonardo
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to test unit for unit not working correctly. Test unit and found and sump and motor. Ill need to order new motor office to reschedule. ; ordrng 1 WPW10780877 (Sump and motor)
Near Leander, TX 78641
David S
Job Details: 02/23/2021
WASHER MAYTAG MHW3505FW0 "Arrived on site for washer not draining out completely. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found everything working, just draining slow again. I gained access to the drain pump and found the filter clogged with a ketchup packet. I removed the packet and cleaned out the drain pump. I ran the unit through a diagnostics cycle again and found it draining properly. Job complete."
Near San Marcos, TX 78666
Noah D
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not draining, upon inspection found water inside unit, drained unit and replaced drain pump. All functions returned with no leaks. Complete"
Near Austin, TX 78737
Kevin
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4955HW1 "I arrived on site and replaced gearcase leaking oil diagnosed by previous technician. After replacement washer is operating normally, job complete"
Near Austin, TX 78735
Luis
Job Details: 02/23/2021
ICE MACHINE KITCHENAID KUIA15NRHS6 "Arrived on site for no ice. Found unit missing screw and spacer,powered unit on drain pump shutting off got unit to pass drain pump,compressor will power on then off found crack on reservoir diagnosed unit will need screw,spacer,reservoir, drain pump,compressor,evaporator and filter drier. Job will need 2hrs ; ordrng 1 2185678 (Spacer) and 1 WP3400886 (Screw) and 1 8201653 (Reservoir) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 1901A (Drain pump) and 1 Tj90sf8404 (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)"
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for odd behavior and ice production issues and found flooded deli control with light but no selector function. No wiring issue but corroded control components. Replaced control and sealed with permagum. All checks good.
Near Georgetown, TX 78628
Tommy
Job Details: 02/23/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for unit making rattling noise. Upon arrival found unit spin, drain and agitated as designed. Gear case was undamaged. However unit suspension on right side was very weak and needed to be replaced. Ordering suspension, office to reschedule.; ordrng 1 W11130362 (Suspension)"
Near Round Rock, TX 78664
Kayman
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW6120HW1 Arrived onsite for washer not cleaning clothes. I tested the unit through diagnostics and found all functions working correctly. I contacted tech line to document the call. SR#7730075836. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 02/23/2021
WASHER MAYTAG MVWC565FW2 Arrived on job for complaints of smell and not washing properly. Found the shifter not properly mounted. Not shifting from wash to spin. Cause the motor to over heat. Corrected placement and test. No leaks detected at time of service
Near Leander, TX 78641
David S
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher only have 2 lights in and the console not responding. I power cycled the unit, nothing changed. I gained access to the console and unplugged it. I closed the latch and found the unit would only beep. I replaced the main control and closed the latch and it went into a drain cycle. I reconnected the console and found the same light still remaining on. I unplugged the unit. The console will be needed to complete the repair. The office will reschedule when we have an eta on the part.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/23/2021
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for F8E0 error code Cooling Fan Speed Too Low. Ran bake to 170 and error came up. Tested blower fan at control and it was faulty. ; ordrng 1 W11107275 (Blower)
Near Georgetown, TX 78628
Tommy
Job Details: 02/23/2021
WASHER MAYTAG MVWB835DC0 Arrived onsite for previously diagnosed parts. Replaced clutch and slider. Found no damaged to gear case. Tested. Unit is operating as designed. Job Completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for washer no power and no operation. Upon inspection I found the unit locked. I cycled power and unlocked the unit. I ran a diagnostics cycle and found all functions working as designed. With the same issue as before I am going to order a Control (W11322905) and return with the console for repair. Both will need to be replaced to complete repair. ; ordrng 1 W11322905 (Control)
Near Austin, TX 78702
Jacob
Job Details: 02/23/2021
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having a error code. Plugged the unit in. Got F1E1 control. Ordered part. Office to reschedule.; ordrng 1 W11204517 (cntrl-elec)
Near Wimberley, TX 78676
Richard
Job Details: 02/23/2021
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer making a noise during spin cycle. Replaced gearcase, spin basket, motor, actuator, cam assembly. Wash plate. After replacing parts did a calibration and washer tested good.
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/23/2021
WASHER WHIRLPOOL MVWB765FC4 "Arrived on site to test unit for loud grinding noise. Found rotor bolt was not bolted in place. It was just sitting underneath unit. Also noticed a lot of gearcase oil. Installed bolt, tested unit, sound is still present. Needing gear case to fix issue. Also recommend replacing rotor. Office to reschedule.; ordrng 1 W11393685 (GEARCASE)"
Near Austin, TX 78724
Scott
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived on site for leaking dishwasher . Turned water on and found supply line wasn’t tightened down on valve elbow . Tightened down connection . Ran diagnostics all checked normal . No error or other leaks detected at time of service. Job complete .
Near Austin, TX 78729
Luis
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Removed compressor cover found no traces of dye in compressor compartment,evaporator cover found no traces of dye,found dye on liner wall,checked pressures low side reading -20 and high side reading 75 called tech support per tech support no tubing running where dye is located and wants tubing isolated to find leak,found leak at heat exchanger tubing called tech support
Near Austin, TX 78734
Robert
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived on job for complaints of noise, found water inlet valve causing noise. Ordered valve. ; ordrng 1 W11210459 (valve)"
Near Kingsland, TX 78639
Cliff
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site to diagnose a dishwasher that is not cycling. Found failed circulation pump. Pump will need to be replaced to complete repairs and office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
Near Leander, TX 78641
Justin
Job Details: 02/23/2021
OVEN KITCHENAID KODE500ESS01 Arrived on site for wall oven the died during self clean. I cycled power at breaker and found no change. I gained access to fuse and found it open and needing to be replaced. Ordering fuse and will return to reschedule. Office to reschedule. ordrng 1 WPW10545291 (Fuse)
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/23/2021
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer terminal block damaged. Inspected unit and work area. Found loose terminal connection to terminal block and L1 burnt on block and cord. Informed customer that warranty does not cover power cord. Removed failed terminal block and hard wired new one. Installed power cord. Tested dryer operation. All tested good.
Near Round Rock, TX 78664
Kayman
Job Details: 02/23/2021
WASHER AMANA NTW4516FW3 Arrived onsite for washer not spinning. Upon inspection I found the unit would not spin in diagnostics. I found the unit would try to agitate but would not. I lifted the unit and inspected the gear case. I found gear case oil dripping out of the pulley shield. I am ordering the Gearcase (W11454741) shifter (W10913953) motor (W10890624) cam (W10721967) belt(W11239857) for the repair. The gear case is needed and the other parts will need to be used as needed. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10913953 (Actuator) and 1 W10890624 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
Near The Hills, TX 78738
Robert
Job Details: 02/23/2021
REFRIGERATOR FRIGIDAIRE FFTR1814QW8B Arrived on job for complaints of not cooling. Found defrost timer not advancing properly. Will need timer to complete ; ordrng 1 241705102 (timer-defrost)
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/23/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for a washer that is making a loud knocking sound as it spins. Inspected unit and work area. Customer advised the unit did not make the sound in diagnostics it made it during a normal cycle. Customer has started a normal cycle with two heavy duty jackets as I had pulled up so watched unit run and agitate as designed with no abnormal sounds. When unit got to the first spin before the rinse cycle, I noticed it too operated as designed with no abnormal sounds. The second spin and drain I found the unit making a slight knocking sound. I checked underneath the unit and found the belt in good shape and all parts seemingly working properly. I did not find any evidence of an oil leak at the gear case. I checked the unit for any stored error codes and found no stored error codes. I ran the unit through a drain and spin without the agitator inside the unit and still made the same sound. I tested individual components in diagnostic mode and ran high spe
Near Leander, TX 78641
Lou
Job Details: 02/23/2021
DRYER WHIRLPOOL WED9450WW1 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately could hear a screeching noise. I disassembled the unit and found all four rollers and the tension pulley badly gunked up with debris. Also found the drive belt beginning to fray. I removed and replaced all four rollers and clips, tension pulley and belt. Cleaned the roller axles as well. Vacuumed the lint from the unit and reassembled and tested. Unit is operating as designed with no unusual noises. No lint observed at the end of service, job completed."
Near Austin, TX 78736
Leonardo
Job Details: 02/23/2021
OVEN WHIRLPOOL RBS305PRB00 Arrived on site to test unit for unit not reading correct temp. Test unit and found opened sensor. Replaced sensor test unit and unit test good job complete.
Near Lakeway, TX 78734
Robert
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL GS6NHAXVB01 Arrived on job for complaints of noise issue. Found the ice maker cause of noise. Ordered icemaker; ordrng 1 2198597 (icemaker assy)
Near Kyle, TX 78640
Robert
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of not completing cycle. Ran diagnostics and found codes for sensor. Replaced switch. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Justin
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for unit continuously draining and door not unlocking. As soon as the power is sent to unit it begins draining and will not unlock. I got unit into diagnostics mode and found stored error codes F5E2 for door lock error and F3E1 for water level system error. I cleared the error codes. When trying to put into diagnostics mode the unit will stay at stage one and just drain continuously. I found proper voltage going to control. I found pump and lock ohmd out good when unplugged. I found a bad control.I installed new control and unit began working as designed. Call complete.
Near Austin, TX 78752
Scott
Job Details: 02/23/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not completing cycles . Ran diagnostics and got F5-e1, f5-e3 codes . During test lock started clicking . Will need to replace latch and second man . Also ordering control if needed .; ordrng 1 SECONDMAN and 1 W11481725 (CONTROL)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Dishwasher control panel failure. Placed in diagnostics and F5E1 came on (latch error). Went through full diagnostics and found dispenser door was not opening. Customer stated the dishwasher would run for two minutes then shut off. Removed outer door and found dispenser unplugged. Reconnected dispenser and door releases but the spring does not open the dispenser door as its designed to do. Also found outer foam vent gasket was peeling off and not seating properly which may have allowed condensation to temporarily short out control. Ordering a new dispenser, latch, and vent to return and complete the repair. Will return with control to install as well. ; ordrng 1 WPW10671905 (Dispenser) and 1 WPW10428211 (Vent) and 1 WPW10653840 (Latch)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/23/2021
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site and found customer has questions on how clean cycle operates. job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker not turning on diagnostics, replaced switch and UI, no change found. Ordering control and Icemaker. Office to reschedule ; ordrng 1 W11130444 (ICEMAKER ) and 1 W11226382 (CONTROL )"
Near Austin, TX 78735
Kevin
Job Details: 02/23/2021
OVEN KITCHENAID KOSE500ESS05 Arrived on site and inspected oven and found thermal fuse has failed after a self clean. Will need to order thermal fuse and will also bring back TOD in case.; ordrng 1 WPW10709147 (Inner door) and 1 WP4449751 (Tod) and 1 W11204568 (Fuse)
Near Wimberley, TX 78676
Richard
Job Details: 02/23/2021
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived onsite for the refrigerator ice maker not making ice and frost build up inside freezer . During testing found that that there is an air leak inside the ice maker air duct assembly causing ice build up on the back liner which is causing the ice maker to not work properly. Also found that the the freezer evaporator cover has ice build up . There is a defrost issue. The air duct cover is broken as well. Ordering parts and office to schedule ; ordrng 1 242093501 (Air duct assembly) and 1 242232701 (Wire harness cover) and 1 5304493604 (Ice box fan) and 1 241509402 (Freezer evap fan) and 1 240597203 (Temp sensor) and 1 242046001 (Defrost thermistor) and 1 5303918410 (Defrost heater)
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/23/2021
WASHER GE WHDSR316G2WW "Arrived on site to test unit for leaking from underneath. Found shaft assembly was needed. Upon further investigation found unit needs tub, basket, tub seal, hub, hub nut, shaft assembly and tub seal to fix issue. Office to reschedule. ; ordrng 1 WH02X10032 (seal tub) and 1 WH02X1193 (HUB NUT) and 1 WH45X10024 (tub x-large) and 1 WH45X10027 (hub) and 1 WH45X10059 (basket ribbed energy)"
Near Temple, TX 76502
Tyler
Job Details: 02/23/2021
WASHER GE WBSR3140G5WW Arrived on site to install previously diagnosed parts upon installing the new timer in the suspension rods I was able to quickly retest the units verify that most of the functionality was working as designed but I found that the front and back aprons are also starting to bend from previous weird tear that the support rods connect to causing the washer to lower farther to the ground and need it as well and I also found that although the timer has brought back full functionality that if the timer shut off midway through the cycle for any given reason the unit would go into a wild agitated state agitating back-and-forth very oddly instead of shutting off and I was able to trace the shore issue back down to the motor. The problem with this is it can cause some more wear and tear on the newly installed timer so it would be best for us to bring a back up time or just in case this one is damaged from the motor. I need to get further HS approval in order to complete repa
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
OVEN KITCHENAID KODE300ESS02 Arrived onsite and found unit found unit had reset itself to Celsius. Advised customer on correction. Changed to Fahrenheit. Unit is now operating as designed.
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating without wash motor ever coming on. Ordering sump and motor to repair. Verified wiring is working properly. ; ordrng 1 W11085683 (Sump and motor)
Near Waco, TX 76710
Jonathan M
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for refrigerator that’s freezing items in her refrigerator section. Inspected unit and work area. The customer advised that when her stuff was freezing she had her refrigerator and freezer are both stuffed with items. However since she’s remove some stuff, the stuff has thawed out and she hasn’t had any further issue. She did still want the unit checked into. Unit was seemingly working as designed and there was no evidence of a defrost issue. Advise customer against overloading unit or blocking airflow to avoid further issues. Call complete ."
Near Waco, TX 76708
Jonathan M
Job Details: 02/23/2021
WASHER GE WCVH6800J0MS "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that as soon as she turned the washer on and it begins to fill, it leaks pretty substantially. Disassembled unit and found the rubber hose on the plastic dispenser drop was not seated correctly and it was causing it to leak from there around the Bello and onto the floor. Corrected rubber fitting and tested unit three times. Unit is not working as designed. Call complete."
Near Wimberley, TX 78676
Richard
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for the microwave not working. During testing found that error code F1E4 ACU failure. Office to reschedule ; ordrng 1 W11100597 (Control)
Near Killeen, TX 76542
Al
Job Details: 02/23/2021
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"
Near Moody, TX 76557
Jonathan M
Job Details: 02/23/2021
WASHER ELECTROLUX EIFLS55IIW1 Arrived on site for a washing machine that needs a motor control the customer already purchased and needs installed as well as putting it back together from previous service. I inspected unit and work area. Replaced motor control and reassembled unit. Tested unit in a quick wash cycle the unit filled agitated Spohn and drained as designed with no leaks. Unit is working as designed.
Near Killeen, TX 76541
Al
Job Details: 02/23/2021
DISHWASHER GE GSD5330D00WW "Arrived on site and inspected dishwasher leaking.Customer advised the unit creates a lot of foam, which turns into water and leaks from the unit.I found the customer is using highly concentrated pods which are creating the foaming issues.Unit drained properly and washed properly.No parts needed Job complete"
Near Temple, TX 76504
Tyler
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT3L1SZYB00 Arrived on site for refrigerator not cooling properly after previous repair upon arrival I checked freezer temperatures and found them to be at 18° I also found that the evaporator coil was frosted over even less than the original visit but the unit this time was not going in to defrost too soon and showed none of the same symptoms as before I did however find a odd vibration of noise coming from the inner cavity behind the evaporator coil but could not pinpoint what was causing it and nothing externally or visually appeared to be the issue. I also found that the dryer on the back as well as hi sideline had no heat transfer whatsoever in the cold even though the fridge Ive been running for days straight the amperage to the compressor is .33. ; ordrng 1 W10233960 (Compressor kit) and 1 WPW10314205 (Evap coil) and 1 Wpw1014375 (Uv drier) and 1 W10913906 (Access valve (coupler))
Near Lago Vista, TX 78645
Lou
Job Details: 02/23/2021
RANGE KITCHENAID KSEG700ESS3 "Arrived on site to inspect range error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Tested the cooktop burners and all are functioning properly. Tested the oven and it is functioning properly. Removed the console and checked the wiring harness and UI ribbon and all check good. Contacted customer and they advised that the owners complaint is that the console is too sensitive. I advised the customer that the touch screen is normal. They requested to check oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The average temp was 343 degrees. I calibrated the unit +10 degrees to offset the temps to 353 degrees. Job completed."
Near Moody, TX 76557
Jonathan M
Job Details: 02/23/2021
REFRIGERATOR GE GSE25GGHBCWW "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found unit evaporator fans running when the unit is plugged in but the compressor not running. Found a three in one starting device installed from a previous service with wires spliced onto the three and one starting device. Unable to determine if the issue is with a starting device issue or a compressor issue. Tried to research the lower harness needed for the repair and was unable to find a part number. Spoke to SR and was advised that because there’s no part number, there may not be a part able to be replaced.Ordering start device, capacitor, and harness and office will need to contact customer for a return visit if authorization is given and parts are found.; ordrng 1 RESEARCH (LOWER HARNESS) and 1 WR08X21100 (START DEVICE) and 1 WR55X24064 (capacitor)"
Near Temple, TX 76502
Tyler
Job Details: 02/23/2021
WASHER WHIRLPOOL WFW9750WW01 Arrived on site for washer making a noise during during use and banging around a lot. Upon arrival customer was able to verify with me that the issue would happen a lot during spin and then eventually she noticed that the pedestal was also starting to fill underneath the washer after the issue began. Upon further diagnosis I found that the support rods were indeed going bad on the front load washer but this has led to too much where on the pedestal underneath and the pedestal is holding on by a thread at this point and is not readily accessible to allow for a proper repair done unless the pedestal is completely replaced with a two-man job. Office will need to get a hold of AIG warranty and let them know that they will need a new pedestal for the washer in order to also safely repair the suspension rods; ordrng 1 Unknown (Pedastool shelf research and aig autho needed)
Near Austin, TX 78759
David Z
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose washer that is not running. On arrival customer said it just makes noise if you plug it in. Started unit and could hear drain pumping running. Reset unit by holding down cancel to make drain stop. Drain stopped. Retested and ran through diagnostic cycle and regular cycle to verify operation. All is working as designed and not stuck in a drain loop. Call complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 02/23/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for little or no water. Found valve receiving proper voltage but not opening up completely on cold side and hot side was not opening at all. Replaced valve, tested unit, unit works good. No leaks detected.
Near Salado, TX 76571
Tyler
Job Details: 02/23/2021
RANGE WHIRLPOOL WFG510S0AS2 Live on Cipro range not allowing baking setting to turn on properly. Upon arrival I found that the DSI module was resending the proper voltage down to the igniter but upon further inspection underneath the unit I found that the harness wire had just come loose office Parker itself ended up reconnecting wire but after inspecting the igniter itself also and finding that it was receiving current and ignoring the oven I also found that the amp draw was off and it would preheat but would no longer continue heating after the igniter been exposed to heat for more than 10 minutes. The igniter is also bent and warped tour degree that it was better for the igniter to be replaced high then replace ignitor and reassembled and tested the unit and verify the oven is preheating to 350° as designed with no fluctuations or issues.
Near Marble Falls, TX 78654
Cliff
Job Details: 02/23/2021
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site to diagnose a dishwasher that is not fully drying. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner on best cycles and options to run for best results. No further repairs are needed and no leaks were found at time of service.
Near Killeen, TX 76549
Al
Job Details: 02/23/2021
OVEN GE JTP35SM2SS Arrived on site and inspected wall oven locking after reaching 350 degrees.Tested unit from 350 to 500 and unit never malfunctioned.Noticed the self clean button is underneath the bake button and customer may have selected it by accident and caused the unit to lock.Unit works as designed.Job complete
Near Killeen, TX 76542
Tyler
Job Details: 02/23/2021
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived on site for refrigerator not cooling or turning on. Upon arrival I found at the evaporator fan was running the condenser fan is running as well as a compressor and all the lights inside of the unit Were fully the functioning. Customer stated that this is truly happened after she had put a work order in but since then it has never once called. Contrl inspection I found that the evaporator cooler had absolutely no frost pattern on it whatsoever and was completely warm to the touch also found that there was no heat transference on the hi side line for the UV dryer I also noticed that there had appeared to be a previous sealed system job done at some point because it was a high side poor andalusite port installed within the compressor in the entire compressor area was caked in covered in black oil and after using UV light I was able to find there is a leak coming from inside the cavity
Near Austin, TX 78759
David Z
Job Details: 02/23/2021
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to diagnose dryer that doesnt appear to be heating. Ran unit and could not feel any heat. Performed diagnosis on unit. Verified voltage at unit is good at 240. Disassembled and checked all safety devices, all checked good. Checked heating element and found element good. Checked centrifugal switch on motor good. Thermal fuse showing closed properly. Unit has an error for Ui stuck key. Ordering control and console to resolve, since control isnt sending voltage to element. Office to schedule when we can get control.; ordrng 1 W11116871 (Console) and 1 W11158453 (Control)"
Near Austin, TX 78703
Jacob
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Found that the bottom baffle in the refrigerator will not open to allow for the air return. Ordered parts. Need to research the correct baffle that is used for the air return. Office to reschedule. ; ordrng 1 2302992 (spacer) and 1 WP2216112 (diffuser)
Near Georgetown, TX 78633
Wesley
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite and found unit operating with misaligned door. Adjusted door to correct issue with door open error. Advised customer on venting system and other functional questions.
Near Round Rock, TX 78681
Andy
Job Details: 02/22/2021
WASHER DRYER n/a Arrived on site for dryer seal coming apart. Inspected and found door seal in good condition but coming loose off door. Added high heat adhesive as needed and reseated. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78633
Lou
Job Details: 02/22/2021
WASHER WHIRLPOOL MVW7232HC0 "Arrived on site to inspect washer end of cycle tone not working. Upon further inspection, customer advised that the end of cycle tone stopped working and they unplugged the unit and its intermittent. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing and the unit operated as designed. I turned the unit on in Normal wash and changed the tone sound and it changed with each decibel, but sounded as if it were fading out or scratchy. I tested the UI harness and it is good. I am ordering the console UI and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 W11478526 (Control UI)"
Near Bastrop, TX 78602
Andy
Job Details: 02/22/2021
RANGE DISHWASHER n/a And on site for dishwasher not draining and loose rack. Tested and inspected unit and found disposal knock out not knocked out and damaged stop. Knocked out disposal knock out and removed failed stop and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details: 02/22/2021
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for dishwasher still leaking. Took door apart and found water stains on inside of door under dispenser due to leaking dispenser. Removed failed dispenser and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Advised customer to keep close eye on unit to be safe to avoid water damage risk.
Near Austin, TX 78746
Leonardo
Job Details: 02/22/2021
MICROWAVE KITCHENAID KMCS1016GSS1
Near Georgetown, TX 78633
Lou
Job Details: 02/22/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and the drain pump came on. I pressed and held the start button for approximately 10 seconds and the drain pump turned off. Placed the unit in diagnostics showing error codes F8E1 & F0E5. Cleared the codes and continued with testing. Unit operated as designed. I manually tested the water flow due to recent freezing temps and manually tested agitate and spin. Unit continued to operate as designed. Customer advised they have a water softener. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near The Hills, TX 78738
Leonardo
Job Details: 02/22/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for fan not working correctly. Removed fan and test fan and put new fan back test unit and unit test good.
Near Austin, TX 78739
Luis
Job Details: 02/22/2021
REFRIGERATOR KITCHENAID KUBR304EBS02 Arrived on site for a damaged door. Installed new door checked door seal good.
Near Dripping Springs, TX 78620
Luis
Job Details: 02/22/2021
REFRIGERATOR KITCHENAID KSC24C8EYY04 "arrived on site for cooling complaint. Removed wall thermistor cover found wire connections exposed and other connector easier removed,installed correct connectors to wires replaced evaporator thermistor,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"
Near Austin, TX 78727
David Z
Job Details: 02/22/2021
WASHER WHIRLPOOL MVWX655DW "Arrived on site to diagnose washer that was leaving a musty smell on clothes. On arrival customer showed me some slightly spotted clothes. Could not find any unusual odors coming from the unit. Ran unit and everything tests good. Water flow is great, no problems that I could see. Advised customer about the normal standing water under the basket and to run Affresh to clean. A normal cleaning should resolve issues as unit has never been cleaned and there are no mechanical problems present. Advised customer on use and care. Call complete."
Near Austin, TX 78738
Leonardo
Job Details: 02/22/2021
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on site to test unit for unit not starting. Test unit and found latch not working correctly not sensing door closed. Replaced latch test unit and unit test good job complete.
Near Round Rock, TX 78665
Andy
Job Details: 02/22/2021
REFRIGERATOR FRIGIDAIRE FGFU19F6QFD Arrived on site for Freezer ice maker and light issues. Upon arrival customer informed that issue is ice maker is not making much ice. And found lights to be working. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. Authorization needed.; ordrng 1 241798231 (Ice maker) and 1 242252603 (Valve) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)