Near Manor, TX 78653
Scott
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF320PADB1 "Arrived on site ,replaced control . Ran diagnostics all’s checking normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,cleared freezer drain checked water flow though drain,water draining correctly. Repair covered under AUTHO S38211"
Near Austin, TX 78738
Brandon
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for customer complaint of unit making noise, found plastic cover was broken upwards and hitting the cam/belt. I removed the plastic cover and offered to have it replaced, customer did not want to have it replaced if it could happen again. I calibrated unit, everything tested good."
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Customer informed me the issue was intermittent, and fix is likely the icemaker. At time of arrival ice bucket was full, but icemaker was mid harvest and stuck with ice in the mold.Replace icemaker. Unit did cycle and fill. All is working as designed at this time.
Near Austin, TX 78738
Brandon
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for customer complaint of water not tasting good, I removed filter and purged a couple of gallons through, I installed the filter and purged more water, customer said it tasted a little better, but was not satisfied. I informed customer the only thing we can do is replace the filter, he is going to contact KitchenAid."
Near Austin, TX 78759
Wesley
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Arrived onnsite and found Evap frozen over preventing proper cool, defrosted Evap. All checks good. Unit is now operating as designed."
Near Georgetown, TX 78628
Al
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived to inspect latch error code.Confirmed the complaint and removed and replaced the latch.Reassembled and the unit tested as designed.All water lines were dry at the time of service.Job complete
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site and tested operation. Found very little water getting to tub. Removed supply line and found very low pressure. Unit has copper line installed and appears to be pinched. Recommended customer replace with braided steel supply line. Job complete
Near Georgetown, TX 78633
Al
Job Details: 01/20/2020
WASHER MAYTAG MVWB850YW0 Arrived to inspect washer with black splatter underneath the unit.I spun the unit and immediately heard the bearing was defective.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/20/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived to inspect unit with shaking complaint,ran unit and found to be spinning true found. Rear slightly bouncy replaced rear socks and tested good."
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site and installed new door. Found turn table not rotating. Inspected and found shaft from motor has melted and is stuck in turn table coupler. Unit will need both to repair; ordrng 1 5304509440 (TT MOTOR) and 1 5304509622 (TT COUPLER)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived to inspect unit with light not working, found socket missing . Installed socked and build and now functional"
Near Lorena, TX 76655
Jonathan
Job Details: 01/20/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for washer that would not start. Inspected unit and work area. When plugging in the unit the lights on the user interface with flash intermittently and cut power. The lights would repeatedly come back on and flicker and turn off again. Tested voltage going to the User interface and found 5.16v dc going to the console. Replaced console and found and F6 E3 (ACU cannot year UI), F4 E3 (restricted air flow), F4 E4 (L2 line voltage error), and F4 E2 (heater 2 failure) error codes. Checked heater, fuse, and thermal cut off and found all to be good. I test the unit in diagnostics and the unit ran as designed (spin, heated, and vented air). I did notice their vent hose had been kinked due to where it was placed on the wall. Fixed the vent hose but advised customer that they may have an issue with their vents being clogged up if they get any further error codes about AF or check vent.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave door squeaking when opening and closing. Inspected unit and work area. Tested door operation and found door pin bent causing failure. Removed failed door and installed new. Tested door and heating operation. All tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations, previous tech was provided a part number to replace the microwave door and I found that the part number provided was the wrong part number. The door I arrived with has white trim and the stainless trim is needed. I contacted Techline and spoke to Kathy and advised of the situation. Kathy documented the issue and provided a new file number #7726928542.l.; ordrng 1 W11188093 (DOOR/MW)"
Near Killeen, TX 76542
Arthur B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL DU915PWSS0 "Arrived onsite for customer complaint of dishwasher not coming on and buttons not responding. Upon testing, found UI panel shorted. Removed and replaced UI assembly, reassembled and tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78626
Al
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived to inspect dishwasher not dispensing properly.Ran diagnostics test mode and unit dispenser opened during cycle.I reset the control at the end of the diagnostics test mode.All aspects of the unit work properly.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 01/20/2020
WASHER ROPER RTW4640YQ1 "Arrived on site and found errors Basket speed fault, motor unable to reach target rpm, found actuator had failed. After repair discussed correct loading procedure, correct amount of detergent use. No water leaks from connections at time of service, job complete"
Near Austin, TX 78730
Paul
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator that has ice build up in the RC and the deli drawer is not closing. I found the RC evaporator completely frozen over. I checked all thermistors and they passed. I ran a forced defrost and the FC heater is working as designed. The 3 way valve appears to be working correctly. Need to replace the UI and the evaporator motor harness and possibly seal the drain tube.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site for dishwasher not cleaning dishes properly. Checked for error codes and found none. Ran diagnostics cycled and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 01/20/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer dripping into unit. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Al
Job Details: 01/20/2020
WASHER LG WM4270HVA /01 Arrived to inspect front load washer not draining.Confirmed the complaint and removed and replaced it
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and tested operation. Found control skipping steps in diagnostics and had to place into diagnostics 3 times to get functions other that testing cycle. Manually tested agitation and spin and found during agitation the gear case is popping and grinding. Also found a grinding noise while in spin. Found oil leaking from gear case indicating failure. Also found agitator cracked at bolt. Unit will need new control, agitator, gear case, rotor, stator and clutch to repair. ; ordrng 1 W11195970 (cntrl-elec)"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to install previous diagnosed part. Removed failed gearcase and installed new. Performed diagnostics mode and ran calibration cycle. Performed automatic test mode and monitored operation. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
WASHER LG WM8100HWA arrived on site to diagnose a washing machine is not draining. Found impeller broken off of drain pump assembly. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Wesley
Job Details: 01/20/2020
DISHWASHER FRIGIDAIRE LFBD2409LB0B Arrived onnsite and found unit breaker tripped. Advised customer onncause and tested. All checks good.
Near Austin, TX 78754
Richard
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived onsite for the oven temperature off. Ran diagnostics and found no issues with the oven. Explained to customer that oven temperature fluctuates from low to high . Customer had no complaints of food burning or being undercook. No issues found. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
WASHER LG WM8100HWA arrived on site to diagnose a washing machine is not draining. Found impeller broken off of drain pump assembly. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78739
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL GD5NVAXSB01 Arrived on site for dispenser issues found damaged wire causing dispenser to work off and on door
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to diagnose icemaker not producing ice. Performed diagnostics starting at icemaker. Found 2 layers of cubes causing shaft to stick and break. Replaced icemaker to resolve. Upon new install was not able to get the icemaker to cycle properly. Optical eye was reading that ice bucket was in and not full, but not sending voltage to trigger a fill. Replaced emitter and receiver. Unit filed immediately on reinstall. All is now working as designed. Call complete."
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace control board, per last visit we replaced the control board and retested. Light turned on,Passed all tests. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL JDB8910AWS "Arrived on site to test dishwasher, upon inspection we found the front panel had been placed off the clips and not making contact with buttons. Clicked in panel and retested. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Arrived on job for freezer lights not turning on. Upon inspection we found that one of the light modules had broken. Replaced faulty module and tested lights. Everything is working properly. Complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
DISHWASHER GE PDT750SSF2SS "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Checked drain line and ran snake through to check for blockage, none found. Performed diagnostics mode and found fault F128 for rinse aid container empty. Activated drain pump and found rattling in drain pump, possible debris or broken impeller. Due to style of pump it is in closed and not able to open with out replacing. Was able to get water to drain but do recommend to replace. S
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH32519CS1 Arrived on site for microwave not starting. Performed diagnostics and tested door switches. Found all door switches tested good. Tested door operation and found interlocks at fault.Removed failed interlock assembly and installed new. Tested door and heating operation. All tested good.
Near Austin, TX 78726
Paul
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for the refrigerator with a no ice condition. I ran service test 44 and the ice maker motor never ran and it timed out. I found the black power supply wire to the ice maker broken at the bottom of the door. The door will need to be replaced. Ordering LW11089011 DOR-FIP.; ordrng 1 LW11089011 (DOR-FIP)
Near Driftwood, TX 78619
Robert
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of warm temperature in freezer. Found compressor working with no fan in freezer running. Ran test #4 and both fans working in test mode. Replaced control and UI. No leaks detected at time of service.
Near Austin, TX 78759
Wesley
Job Details: 01/20/2020
MICROWAVE KENMORE 790.8037331 Arrived onnsite and found unit interior covered with grease form heavy use. Several areas indicating cause of short.
Near Georgetown, TX 78633
Al
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect no ice situation.Confirmed the complaint and tried to jump the ice maker and ice maker was defective.Removed and replaced the ice maker and unit now works as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived on site to install previously diagnosed parts. Replaced water reservoir and filter head. Tested unit and unit worked as designed. Call complete.
Near Austin, TX 78703
Richard
Job Details: 01/20/2020
OVEN JENN-AIR JJW2730WS02 Arrived onsite for the oven cooling fan making a buzzing noise. During testing found that the lower blower was causing the noise. Replaced blower and oven tested good.Complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/20/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived on site to diagnose a dishwasher that is not cycling properly. Found debris binding wash impeller from turning. Cleaned all debris from pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
OVEN WHIRLPOOL WFG525S0HZ1 Arrived on site to test unit for door not closing. Found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78738
Robert
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE204ESS3 Arrived on job for complaints of no water. Found water good wash motor not working. ; ordrng 1 WPW10605058 (pump&motor)
Near Pflugerville, TX 78660
Andy
Job Details: 01/20/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site for range oven not heating. Tested and inspected unit and found failed failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78731
Paul
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher that’s not starting. I found the unit powering on and setting idle and just blinging. Like it didn’t recognize that the door was closed. I found the actuator on the door switch broken. I replaced the door switch and tested the unit. I had the same results. I tested the door switch and the harness to the control and found it good. The control does not recognize the door being shut and will need to be replaced. Ordering W11120156 CNTRL-ELEC.; ordrng 1 W11120156 (CNTRL-ELEC)
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previously diagnosed parts. Checked unit to see if fan speed was changing, and was able to certify that fan speed and sound are actually changing, and unit is not locked on high. Customer advised me that this was still louder then it used to be, but did hear the volume levels drop.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived onnsite and found unit leveled and operating as designed. Advised customer on use and care and made adjustment for customer.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that had a timer not advancing. Customer informed me at one point unit had run all night. Tested unit and found timer was not moving at all. Verified internal failure on timer. Replaced timer and retested. Visually observed timer clicking down and moving as designed. All is now working as designed. Called safety team and reported findings. Call complete.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace control board, per last visit we replaced the control board and retested. Light turned on,Passed all tests. Complete"
Near Temple, TX 76502
Jonathan
Job Details: 01/20/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site to install previously diagnosed parts. Replaced both controls and the console. Tested unit and unit worked as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer tearing close. Performed diagnostics mode and checked for fault codes and found none. Checked basket and washer plate for rough edges, none found. Ran automatic test cycle and monitored operation. Found customer mostly using deep water wash for some delicate fabrics. Spoke with customer on on cycles and the difference between cycles. Called Whirlpool tech support and spoke with Dave (SR# 7726932211)."
Near Leander, TX 78641
Lou
Job Details: 01/20/2020
DISHWASHER AMANA ADB1400AGW0 "arrived on site to inspect dishwasher not dispensing rinse aid. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing with the outer doo panel off in order to view the dispenser. The unit dispenser door opened as designed, but the rinse aid never dispensed. I contacted Techline and spoke to JK and advised of my findings. JK advised to replace the control since the dispenser door is opening we know there is continuity in the wiring harness. I advised the customer of my findings and recommendations.
Near Manor, TX 78653
Scott
Job Details: 01/20/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site for sensor dry shutting unit . Checked outlet thermistor , and moister sensor and harnesses checked normal . Replaced control, tested unit all checked normal. Job complete . No lint build up at time of service . Job complete ."
Near Austin, TX 78757
Wesley
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and advised customer on filter placement and air filter. Also answered other use and care questions with demonstrations. All checks good. Customer instruct.
Near Buda, TX 78610
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 arrived on site to test unit for leaking. Found unit leaking from housing. Ordering new Housing W10873429 and flat gasket WP8531743; ordrng 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET FLAT )
Near Austin, TX 78729
David
Job Details: 01/20/2020
OVEN KITCHENAID KODE507ESS04 Arrived onsite to install previously diagnosed parts. Installed new door glass and inner glass. Reassembled unit and confirmed function. Door is sealing smoothly. All is working as designed. Call complete.
Near Austin, TX 78751
Richard
Job Details: 01/20/2020
DISHWASHER IKEA IUD8555DX3 Arrived onsite for the dishwasher leaking water. During testing found that the pump motor hose was broken. Replaced sump and pump and dishwasher tested good and no leaks detected. Complete
Near , TX 78610
Robert
Job Details: 01/20/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on job to replace parts previously ordered. After replacement of console test operation. Dryer working properly.
Near Austin, TX 78717
Tyler B.
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ01 Arrived to inspect unit with console turning off at random times. Ran diagnostics and found communication errors. Unit will need console to complete ; ordrng 1 W11428588 (CONSOLE)
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is not heating. Tested unit and found power cord has plug installed on end, and was not fully installed into outlet behind oven. Reset plugged in proper position and tested unit. Found all is functioning properly at this time."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to replace stops on the dishwasher, replaced stops and retested. Complete"
Near Salado, TX 76571
Arthur B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived onsite for customer complaint of dishwasher leaking water from underneath. When arrived, dishwasher was running. Upon inspection, found diverted housing wet and has small drip. Sump and motor assembly will need to be replaced
Near Austin, TX 78727
David
Job Details: 01/20/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to diagnose issue with door closing. Found Left hand RC door mullion was disconnected from the top retainer, and screw in center section was loose. Removed screw and reattached / reseated mullion. Door now opens and closes as normal. Didn’t see any evidence of cracks or broken tabs on mullion, but if retaining tab is rounded then door will have to be replaced. Call complete."
Near Mart, TX 76664
Jonathan
Job Details: 01/20/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for washer that would not start a cycle after going through a fill. Inspected unit and work area. Placed unit in diagnostic mode and found an F7 E5 (shifter fault) and F8 E1 (long/no fill). Inspected unit and found no hot water connection on the hot valve. Unit was placed on a cool cycle and could not draw hot water. Turned water temperature down to tap cold and tested unit. Unit began to run a normal cycle. The unit filled, agitated, and began to fill and agitate more. I placed the unit into a manual test and was able to lock the lid. I tested the spin and agitation several times with no shifter issues. Unit worked as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 01/20/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to install previously diagnosed parts. Found that lint vent was rubbing on blower wheel. Made adjustments and added padding. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details: 01/20/2020
WASHER MAYTAG MHWE950WW02 "arrived on site to inspect washer noises during agitation. Upon further inspection, I placed the unit in diagnostics showing error code F21-long drain. Continued with testing and the unit operated as designed. Customer advised that the unit made a whistling noise during agitation. I retested the unit and it continued to operate as designed but this time it made the whistling or squeaking noise the customer described. Due to the error code, I checked the drain pump and found it clean with minimal sludge/slime debris. I advised the customer that due to the noise coming from in between the basket and tub, the tub assembly would have to be replaced.
Near Austin, TX 78741
Kevin
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and inspected refrigerator and found condensation on the interior of the fresh food section, took one picture. Inspected gasket and found it is not making contact on the bottom of the door. Added silicone between liner and outer cabinet and heated door gasket and it is now sealing properly. No water leaks from connections at time of service, job complete"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 01/20/2020
RANGE JENN-AIR JGRP436WP02 "Arrived on site to replace console per last tech, replaced console and tested with no problems. Complete"
Near Austin, TX 78731
Paul
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for the dishwasher that’s not working again, thinks it’s the heating element. The customer stated this was not what they said was wrong. They stated the unit is not washing the dishes and the detergent is left sitting in the silverware holder. I found an F4E3 and F7E1 error. I found the pump not running with voltage to it..; ordrng 1 W11025157 (PUMP&MOTOR)"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived onsite for tenant complaint of range oven overheating. Tested unit and found bake relay not closing. Removed and replaced oven control, reassembled and tested. Unit now work as designed. No other issues found."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
OVEN JENN-AIR JJW2830DS01 "Arrived on site for double oven ha in error code F2-E1. Attempted to perform diagnostics mode and found left side of control panel not responding. Powered unit off and gained access to control. Checked connectors J4 through J7, disconnected and reconnected. Powered unit on and found found failed control panel. Removed failed control panel and installed new. Performed diagnostics mode and checked fault code history, no errors. Tested key pad and all other operations. All tested good."
Near New Braunfels, TX 78132
Robert
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Replaced control board and tested icemaker everything is working properly. No leaks detected.
Near Georgetown, TX 78628
Cliff
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in freezer caused by control boards not activating auto defrost. Called tech line and spoke with. J.K.. He advised to change main control and user interface as heater and thermostat checks go through diagnostics. Replaced both parts and tested unit. Found all is functioning properly at this time. Homeowner signed defrost waiver and will manually thaw the unit.File# 7726931977
Near Leander, TX 78628
Lou
Job Details: 01/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven error codes. Upon further inspection, customer advised that the first time they tried to use the oven an error code came on regarding the fan. I placed the unit in diagnostics and checked error codes and found F6E4 and F8E0. I cycled the power to the unit and cleared the codes and tested the fan on high and low speeds while testing voltage at the control. Both speeds provided 125V. When I began to test high speed, I couldn’t hear the fan blowing. I found a zip tie in the fan blades blocking the fan from blowing. I removed the debris and retested and the fan is operating as designed. Due to the F6E4 error code, I followed the tech sheet and removed and replaced the main ACU. Retested and the unit is operating as designed. I provided the customer with the number to the Connect team- 866-333-4591 and advised them to connect to the WiFi in order to receive updates to software. Job completed."
Near Austin, TX 78741
Kevin
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected range and found it will not start a bake or broil cycle, interior light will not turn on. All cooktop elements are working properly. Inspected incoming power and found it is correct, broil element, bake element, and fuse all check good. Will need to replace control board to correct issue; ordrng 1 W11122560 (cntrl-elec)"
Near Austin, TX 78738
Brandon
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for customer complaint of vent fan not exhausting outside, I flipped around blower fan motor, unit tested good."
Near Austin, TX 78756
Richard
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not cleaning good. Upon inspection found that there was food inside the dishwasher and filter and rinse aid is not being used. Which causing the issue of not cleaning well. Advise customer to rinse all dishes off before putting into dishwasher. All dishes must be food debris free. Advised customer to use rinse aid. Complete
Near Pflugerville, TX 78660
Andy
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerator not making ice. Cycled ice maker and ice maker cycled. Performed water fill tested and ice maker did not fill, found frozen water tube going to ice maker. Checked voltage for water fill tube heater and found proper voltage. Will need to replace water fill tube and heat to complete repairs. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 01/20/2020
OVEN KITCHENAID KEBS207BSS01 Arrived on job for oven temperature issues. Ovens working but need calibration. Calibrated ovens .
Near Austin, TX 78726
Paul
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Arrived onsite for the refrigerator with a no cool condition. I found the sealed system components working and the RC barely cooling. I found the old style aluminum evaporator in the RC and it is very pitted. I suspect the coil to be leaking refrigerant. The compressor and coil will need to be replaced. Ordering the compressor, RC evaporator, UV drier, and service tap. Sending routing a message to weigh the call for 3 hours and RS.; ordrng 1 W10309988 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER-UV) and 1 WPW10643261 (EVAPORATOR)"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onnsite and replaced valve and housing without changing poor flow to dispenser. No kinks. Good flow at wall and full ice. Ordering resevoir. All else checks good. ; ordrng 1 W11269264 (WATER RESEVOIR)
Near Austin, TX 78748
Robert
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKQ02 Arrived on job for complaints of leaks in refrigerator. Found the defrost drain blocked. Removed ice and test drain. No additional leaks detected.
Near Lockhart, TX 78644
Jacob
Job Details: 01/20/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite to replace drain motor. Replaced drain motor and lid lock. Tested unit. Unit test good. No leaks present. Job complete. S
Near Austin, TX 78757
Wesley
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and repaired leak. No parts needed. All checks good. Unit is now operating as designed. Advised customer on status.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/20/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for flames to high on burners. Turned flames down by adjusting flames test unit and unit test good job complete.
Near Round Rock, TX 78664
Andy
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW8500DW4 Arrived on site to install previously diagnosed part. Upon lifting unit found stator was rubbing on plastic try under washer creating noise. Removed tray and lifted unit feet. Tested unit after doing so and all operations are normal. Plastic tray had holes from unit rubbing and would not stop any water. Advised customer to replace tray with one that sits more flat so that it would not rub in the future. No water leaks present at time of service.
Near Austin, TX 78717
Tyler B.
Job Details: 01/20/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived to inspect unit not igniting. Found no ignition, removed and replaced the spark module and tested good"
Near Killeen, TX 76549
Arthur B.
Job Details: 01/20/2020
RANGE KITCHENAID KFED500ESS02 Arrived onsite for customer complaint of double slide in oven upper light not working. Removed back panel and tabs on socket broke. Removed and replaced socket. Reassembled. Light now comes on as designed. No other issues found.
Near Round Rock, TX 78664
David
Job Details: 01/20/2020
DRYER WHIRLPOOL WED4616FW0 "Arrived on site to diagnose dryer now drying / heating. On arrival unit was moved to maintenance building and a new cord was installed. Ran unit and performed diagnostics. Found unit was both spinning and heating. Tested temps found temps reaching 180 degrees, unit heating properly. Unit likely had a loose connection or bad power in Apartment. All is now working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL JS42PPDUDB01 Arrived on job for complaints of not cooling. Found the control not working will not power up. After replacement test operation. Refrigerator display works and compressor running.
Near Burnet, TX 78611
James
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found no response from control and control light just flashing. Installed new control and tested operation. Unit tests good. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for a refrigerator that was not dispense ice. Inspected unit and work area. Customer advised that they had a repair done recently from another repair company through Lowe’s and it hadn’t dispensed ice since. Ran an ice dispenser test and could not hear motor running. Removed icemaker assembly and motor and found a wire connector for the motor off the motor connector. Placed wire connection onto the motor and unit ran as designed. Call complete.
Near Buda, TX 78610
Leonardo
Job Details: 01/20/2020
OVEN WHIRLPOOL GW397LXUS06 "Arrived on site to test unit for no operation, upon. Inspection we found the glow ignitor has not been glowing or getting the required amps to start gas,replaced ignitor and retested, oven heated, flames checked out
Near Cottonwood Shores, TX 78657
James
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site and installed new gear case, wash plate and valve. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78730
Paul
Job Details: 01/20/2020
WASHER AMANA NTW4516FW3 Arrived onsite for the washer that is shaking and vibrating badly. I found the washer out of level and the leveling feet screwed all the way in with the weight not distributed correctly. I adjusted the feet out and leveled the washer. I ran a calibration and tested the unit in high speed spin. The unit vibrates but does not walk across the floor. I checked for stored error codes and there were none. I tested the unit in a rinse and spin cycle with towels and the unit worked as designed and didn’t walk across the floor. Call complete.
Near Austin, TX 78747
Kevin
Job Details: 01/20/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and found timer is not moving properly, after replacing also found no airflow through lint screen, removed vent connection from rear of dryer and airflow has returned, recommended to customer that Vent to exterior be cleaned before dryer is used again. Job complete"
Near Austin, TX 78731
Paul
Job Details: 01/20/2020
VENTHOOD WHIRLPOOL UXT5430ADB Arrived onsite for the vent hood that doesn’t seem to pull enough air. I tested the unit and found it working as designed. I went over questions the customer had and answered them. I advised having a plumber shorten the stub out behind the range to allow the unit to get moved closer to the wall.
Near Belton, TX 76513
Al
Job Details: 01/20/2020
DRYER WHIRLPOOL WED5620HW0 Arrived to inspect frotload dryer not heating.Confirmed the complaint and disassembled and and found the element was defective.Removed and replaced it.