"Arrived on site to inspect unit for not drying properly. Confirmed unit had heat, and was tumbling. Element is cycling on and off as designed. Checked airflow coming out of unit, it seems to be restricted and not flowing properly. Advised customer to have vents cleaned. Job complete."

Arrived on site for rattling dryer . Found unit very noise when tumbling . Ordering sound pads and noise kit per WP pointer . Also will need second man due to stacked and in drain pan . Call to set return . ; ordrng 1 W11401018 (Noise kit) and 1 2man and 6 Dryersoundpadss

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise they were experiencing and based off the video provided, it appeared that the unit was off balance due to the placement of the clothing. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed other than a slight screeching noise I heard when the basket ramped up in speed in the spin cycle of testing. I contacted techline and spoke to Bruce and advised of the complaint, the history of the unit and my findings today. I tilted the unit back and removed the pulley shield and found debris on the belt and pulley and advised a Bruce of my findings. Bruce recommended replacing the belt and cleaning the pulley and motor pulley and provided SR#7738607434. I advised the customer of my findings and conversation with the manufacturer. I advised the customer that I am ordering the belt and scheduled return service for 03/11/24. No water leaks observed during service. ; ordrng 1 W11239857 (Belt)"

Arrived onsite for incomplete combustion. Determined oven burner was not straight and was resulting in complete combustion. Made adjustment to straighten burner. All checks good. In event of repeat failure. Please regulator valve and oven burner.

Arrived onsite for a refrigerator with a rattling or vibration noise. The customer played me a video and the noise was refrigerant noise entering the evaporator. I inspected the evaporator and found the sound pad barely hanging on the evaporator and in the wrong location. I installed the pad where the capillary enters the evaporator. I tested the refrigerator and the noise is muffled now. I went over using crushed ice and adjusted the doors for the customer. I explained to the customer that there tile at the rear of the refrigerator was out of level from left to right and they would need to roll the refrigerator up on a shim to get it any closer. Call complete.

Arrived one for price diagnosed parts. Installed the door on the dishwasher. Ran unit in diagnostics mode with no issues and no water leaks detected during service.

Arrived on site for dishwasher not starting. Customer resets power and can get console to work but when door is closed power is lost. Ran diagnostics Found F2e1. All other components working. Replaced console. Advised customer to get power switch checked. Call complete. No leaks.

"Arrived on site for dryer not starting. Upon arrival confirmed failure and found thermal fuse(white) broken and not allowing motor to start. Rep,aced fuse and inspected vent through wall of home and found a clog. Instructed customer er to have a dryer vent cleaning preformed before using the dryer again to minimize risks of further failure and to prevent a fire. Call complete"

Arrived onsite and found unit operating with failed icemaker. Replaced icemaker. All checks good. Unit is now operating as designed

Arrived on site for steam valve leaking . Found water dripping from steam nozzle . Replaced valve . Unit is no longer dripping . Job completed

On arrival verified complaint of leaking. Found drain pump is leaking during cycle. Uninstalled and reinstalled drain pump and it now seals. Looks like it may not have been in the correct position fully. This may have been caused during previous repair so covered. Job complete no further leaks detected during service. Operational test is good.

Arrived on site for washer needing previously diagnosed tub. Upon arrival costumer clarified that at one point theyd seen the tub leaning to the back left which indicates a failing suspension rod. I replaced tub and all 4 rods then tested washer with 8 towels. Found washer could fill and Agitate then go into a stable spin cycle without getting off balance. Confirmed high speed spin was stable with customer. Found no leaks during repair and unit working as designed. Call complete

"Arrived on site to replace previously damaged air tower, replaced and inspected unit, since last repair, lice maker no longer dripping water and the dual valve was not needed unit is running as designed job complete"

Arrived on site to test unit for not cooling. Found cooling was off on arrival. Turned cooling on and unable to get compressor to engage. Replaced control UI and unit is now working as designed. No leaks detected. Job complete.

"Arrived on airs for cooling complaint in fresh food section and ui lights powering on and staying on for a couple hrs. Checked fresh food evaporator no excessive ice build up found thermistors loose on connection secured thermistor ran diagnostics found dual evap thermistor not giving any reading ordering freezer evap thermistor,fresh food evap thermistor and ui control. ; ordrng 2 W10316760 (Thermistor)s and 1 WPW10384183 (Freezer thermistor)"

"Arrived onsite and found ongoing concerns about out of balance operation and not filling wi5 enough water. No error codes, unable to replicate failure symptoms. Spin is good, agitation is good. Drain function is efficient and the valves are open and flowing properly. Called and spoke with Robert at whirlpool techline. Reviewed findings and tested for failures unable to replicate any failure symptoms. Provided customer instruct on findings and directed them to customer care with any further questions or concerns. sr#7738598382"

Arrived on site for unit not cooling after last repair. Inspected and found unit not defrosting properly. Ice buildup causing restricted air flow and increased temperatures. Thawed and found brown Defrost wire harness not secured. Secured and tested. Unit is now functioning properly.

"On arrival verified complaint of door not seating correctly, drip tray broken, and ice disp not working. Found auger shaft is missing, replaced shaft. Replaced broken tray. For door found bushing is missing between hinge and door. Ordering. ; ordrng 1 W11223833 (Bushing)"

"Arrived on site for microwave making a humming noise, customer pushes on door to make it go away. Replaced interlock switches. Secured all screws holding unit in place. Verified operation. Call complete."

Arrived on site for for door issues . Found catch broken and latch bent . Replaced latch and catch . Unit is closing properly . Job completed

On arrival verified complaint of damaged door. Found one dent on arc door. Fc door is good. Replaced RC door and name plate. Job complete. No leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went ahead and replaced the blower and main control. I tested the unit and found the error message popped back up on the user interface. Spoke to CS and was advised to re-order both parts, as well as the main harness. Ordering parts in the office will need to contact the customer about a reschedule date due to limited parts availability. Please schedule service for two hours due to multiple parts needed to be replaced.; ordrng 1 W11598119 (Blower) and 1 W11598254 (Control) and 1 W11245656 (Wire harness)"

"Arrived on site for cooling issues in fresh food. Ran diagnostics thermistor reading 42 and -10 removed evaporator cover found fresh food evaporator incased in ice,defrosted evaporator replaced cover that includes thermistors,changed defrost setting to basic."

"Arrived on site for unit not completing cycled. On arrival inspected unit and found unit not switching between agitation and Spincycle. Also found stored error codes 0/3, 7/6, 7/7, 7/1. The code of relevance is 7/1 tachometer missing or wrong signal. Replaced cam and shift actuator. Tested unit and unit is now functioning properly job complete."

Arrived onsite for previously diagnosed parts. Installed the pump & motor into unit. Tested the unit in diagnostics mode and no and no leaks were detected during service. The unit is operating as designed.

Arrived on site. Installed temp logger one probe in the upper section and other probe towards bottom section. Set return date for wed the 6th to pick up after lm route ; schdld next appmnt for 3/6 WED 6

Arrived on site to test unit for not power. Found unit had power and customer stated that the power went out and they couldnt use it. Then they tried to use the top oven but the bottom one heated up. Today everything was working as designed. Unit had an F6E0 error code console lost communication. Did a hard reset test unit and unit working as defined at this time job complete.

"Arrived on site for not making ice. Upon arrival, inspected unit and container is empty. Did find ice in mold. Found ice maker is turned of. Restored power to icemaker, ran harvest test. Ice dumped into container and called for fill. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for water pressure dropped since last visit. Advised customer with how water lines are setup in rear of unit unable to install pressure regulator another way. Water flow is good. No leaks detected. Job complete.

Arrived on site for washing machine. That has a broken strike. Inspected unit and work area. I did confirm customers complaint and replaced the strike assembly. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived onsite to install previously dialed/ordered parts upon arrival I installed the new gearcase, clutch, and slider after drilling out the rotor bolt and tested the unit in quick wash and found the unit operating as designed no leaks"

"Arrived on site. Per maintenance freezer had ice build up on cover and defrosted unit,removed cover found burned arc markings on inside of harness to heater harness on neutral wire,rerouted harness connections made sure wires connected in harness ran diagnostics heater powered on. If issue occurs again will need ui,main control,thermistor and heater."

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found defrost issue in fc. Found defrost stat had internally exploded and cause silicone top to pop loose. Replaced harness with stat installed and found defrost timer workin* as designed. Informed customer er to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for dryer not heating, found the Al fuse was open. Verified and confirmed heater is not shorted. Found vent is restricted. Replaced fuse and thermostat. Verified operation. Advised to have complex clean vents in the wall. Call complete."

On arrival verified complaint of no water at disp. Unit is making ice. Found disp switch is working and getting 14v. Went to valve and found only 68v. Ordering control assy W11546690 rescheduling for 3/11; ordrng 1 W11546690 (Control box)

"Arrived on site to test unit for beeping noise, tested unit found console acting erratic, slit door and found a lot of moisture accumulating and console causing intermittent shorts, moisture caused by vent fan not running, door gasket not sealing properly, will need to replace vent, console, door insulation do to mold and gasket, ordering parts, office to get authorization rescheduled for 3/18; ordrng 1 W11673297 (Door insulation) and 1 W11483553 (Gasket) and 1 W11414073 (Vent)"

"Arrived onsite for a washer that will not start and the lid will not latch. I found a piece of the door latch broken off causing the issue with the door switch. I replaced the latch, deleted the code, and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete."

Arrived onsite for a refrigerator not cooling good in the RC but the FC is ok. I found it not cooling well in either section due to no air flow and the evaporator completely frosted up. I forced defrost and the heater is working as designed. I found the door gaskets sealing properly. I found the FC thermistor reading 10 degrees colder than it should. I found the evaporator fan working as designed. I found no other reasons that the unit wasnt going thru a defrost. I removed all the frost from the coil. I changed the defrost thermistor and the UI since thats what I had. If the customer calls back the main control will need to be replaced. Call complete.

"Arrived on site to inspect range leaking CO2 per gas company. Upon further inspection, the customer advised that they smelled gas and contacted the gas company and were advised by the gas company that the oven is leaking CO2. I tested the cooktop burners and found all flames were blue (photo). Using my CO2 detector, I placed it at the oven vent on the cooktop under the control panel and tested the oven on Bake at 350 degrees. The customer advised that they smelled the odor approximately two minutes after the bake burner ignited. I allowed the oven to heat for approximately ten minutes and within that time, the bake burner shut down once it reached preheat temp, and then came back on once the sensor detected it was cooling off inside. While testing, I found the burner flames were blue with an occasional orange tip. I tested the bake function several times and tested the broil mode several times as well. The customer advised that they never smelled the odor they were experiencing before. Once I was done testing the oven, I tested the cooktop again and all burners are operating as designed. I turned the front left burner on but without the flame and allowed the gas to flow and questioned the customer if what they were smelling was the odor they smelled before. The customer identified the odor as the one the smelled when they contacted the gas company and the gas company to,d them it was CO2. I advised the customer that what they were smelling was Natural Gas and not CO2 and explained that they cant smell CO2 but that theyre CO2 alarm would have alerted them of the odor. Customer advised their CO2 alarm never alerted. The customer advised that the gas company rep had a tester that had gas and CO2 testing capabilities on the same tester and they said the tester alerted while they were testing the oven with the burner on. I advised the customer that if the flames werent orange/yellow while testing and blue as they are now, there was minimal CO2 and their CO2 alarm would have alerted when their tester alerted. I advised that their tester was on gas sensing and not CO2 sensing and it alerted to the natural gas being burnt off by the burner. My CO2 tester never alerted and the customers alarm never alerted to any CO2 in the air. I advised the customer that with the odor they experienced, which was the natural gas emitted from the unit, was more than likely due to one of the burners being left turned on and the gas hadnt ignited. Customer advised that their water heater had a potential gas leak as well around the same time they were experiencing the odor from the oven. I found the range operating as designed with no gas leaks detected during service. Job completed."

Arrived on site for unit. Tripping breaker. Upon arrival inspected unit and found customer stated unit had been leaking. Also building up condensation in the console area. disconnected vent hose and water poured out. Took pictures. Ran airflow test with vent on and off. Passed airflow test with vent hose. Disconnected and failed when connected to the wall. Notified customer he must have external ventilation checked for potential blockage. Job complete

"On arrival verified complaint of fluctuating temps and over cooling. Current product temps are 39-37 degrees at 39 setting. Frost pattern is complete. Ran test 1,2,3,4 and all passed again. Ordering temp logger office to schedule drop off date.; ordrng 1 Templogger (Temp logger)"

"Arrived onsite for a refrigerator not cooling. Maintenance moved the unit to apartment 3327. I found the compressor locked up and drawing 9 amps. I tried my test start device and had the same results. The compressor will need to be replaced. Ordering W11635510 compressor, WPW10143759 drier, W11506635 access valve, & nitrogen. Office to RS.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11506635 (Nitrogen)"

"Arrived on site for dryer not tumbling. Customer says sometime during the cycle it stops tumbling. Unit still counts down however. Customer has to wait for it to start again. Started dryer and unit working properly.heats properly. Based on complaint I replaced motor and blower, also replaced control as if motor stops then heating stops. Call complete."

Arrived onsite and found unit operating with intermittent ice dispensing issue and determined the cause to be freezer door switch sticking open internally. Made adjustment. Unit is now operating as designed. Unable to force a failure.

"Arrived onsite for a front load washer thats not starting or operating. The customer stated the unit shakes badly and bangs against the wall when using it. I found the shipping bolts still in the unit. I took one pic. I removed the shipping bolts. I found the door locked and the control not responding. I disconnected power and unlocked the door. I powered the unit up and it was trying to drain but not much water was coming out. I found some bra pads had gotten between the basket and tub restricting the drain. I removed the pads, cleared the long drain error, and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. I evacuated the system and found a lot of liquid substance evacuating from the drier. Using my Nitrogen, I connected to the drier and removed the access valve from the compressor and blew out the system with the nitrogen. I found very little nitrogen was coming out at the access valve which is telling me there is a restriction in the system. I removed the compressor and drier and installed new and tested the unit by doing a push/pull test and the unit is operating properly. I vacuumed the unit for approximately 1 hour and pressures held good at -30/0. I installed 68g of R600 refrigerant and allowed the system to equalize. Plugged the unit in and monitored cooling. The unit is beginning to cool and operating as designed. I advised the maintenance staff to monitor the unit which should cool within approximately 24 hours. No water leaks observed during service, job completed."

Arrived on site for washer showing f9e1. Upon arrival confirmed issue and found wiring harness and pump broken. Repaired pump and harness and tested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site to test unit for lid lock not opening, tested unit found tub is full of water, drain pump humming and extremely hot but not evacuating water, drain pump is ceased, removed water and replaced drain pump, u it is now running as designed, no leaks detected job complete"

Arrived onsite and found unit operating with a backflow leak between the fill tube and extension causing ice build up and leaking. Used parts to repair and Permagum to seal the transition between the fill spout and extension.

Arrived on site to test unit for not cooling. Found compressor attempting to run multiple times but is seized. Recommend compressor replacement. Needing 2 hours on return visit. Unit is r600a. No locking kit needed. Office to reschedule. ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site to replace faulty console. Replaced Consol and tested. Unit is functioning properly. Job complete.

"Arrived on site for temperature issues, upon arrival customer explained about having to adjust temperature by 25 degrees and getting an error code. Majority of issues in when cooking at 500 degrees. Ran diagnostics and get F8-E0 low fan speed. Power cycled unit per specifications and began testing. Monitored temperatures using thermocouple. 1st preheated to 350. Unit preheated then began heat cycles. Got L327, H382, with average 354.5. Then test unit preheating to 500. Unit preheated,then began heat cycles. Got L492, H521, average 506.5. Error code no longer is present. Observed air flow from bottom vent. Unit is operating as designed. Job complete"

Arrived on site to inspect unit for being stuck on soak cycle. Upon closer inspection found display not responding properly and based on customers complaint of having to unplug and plug unit back in to having a working unit for one wash cycle. Replaced both controls based on what I saw and customers complaint. Tested unit unit is running as intended. No leaks present at this time. Job complete.

On arrival verified complaint of no ice. Visual inspection of unit shows ice maker is turned off. FC section was set to 5 degrees which can cause issues with ice harvest. Set back to 0 and turned ice maker on. After a few minutes unit then harvested the ice maker. Ran test 97 and confirmed unit filled. Ice maker is operational. Job complete.

Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

Arrived onsite for a dryer with long dryer time in all sensing modes. Upon arrival I installed the new moisture sensor and ran a airflow test and found good airflow. But the clothes where not touching the sensor when unit is tumbling. I attempted to leave the unit so that the clothes would be forced towards the sensor but found that there were no leveling feet and setting return for the 03/11/24 to complete call ; ordrng 4 W11444912 (Leveling feet)s

Arrived onsite for dishwasher not dissolving the soap. On inspection I ran the unit in diagnostic mode and set the arm at 12:00 to see if they would spin. The top and bottom spin freely. The second rack arm only moved a little during the diagnostic mode. On further inspection found that the arm has a tendency to hit the rack as it spins. Ordering a new manifold and spray arm. No water leaks detected during service and the office to reschedule once all parts are in. ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

On arrival verified complaint of door hitting liner. It is rubbing at top right corner. Visual inspection of unit does not show any frame physical damage. Hinges may be bent. Ordering both hinges. . Office to reschedule for part availability ; ordrng 1 W11665208 (Hinge left) and 1 W11665209 (Hinge right)

"Arrived on site to inspect RC and FC not cooling properly. Upon closer inspection FC is only at 58 degrees. Found frost on back freezer wall, exposed evaporator. Evaporator is completely encased in Ice. Found thermistor reading open and being faulty, heating element for defrost homes correctly. Replaced thermistor and used steamer to remove block of ice. Also replaced diffuser being that customer had issues with fridge first. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"WRF757SDHZ04 Arrived to inspect door closing difficulties and ice issues. I found the leveling legs were never set and after correcting, the door closing issue was resolved, due to correcting the top-forward lean of the chassis. The ice was wet in appearance and had signs of thaw/freeze cycling due to insufficient cooling in the storage bin. The ice maker housing was not installed correctly during manufacturing and after correcting, the sealant the bin assembly operated as designed. No leaks observed during service."

"Arrived on site to test unit for banging noise, ran diagnostics cycle and could not find any issues, customer stated that the noise happens during spin, customer demonstrated the type of noise and I was able to mimic it by tapping drain hose against unit, customer stated that this is the noise, readjusted drain line and advised customer that if the noise returns then wrapping line in a old towel will help reduce the noise, at this time unit is running as designed l no leaks detected job complete"

Arrived on site for washer needing previously diagnosed valve. Upon arrival installed part. Found washer working as designed. Call complete

"Arrived onsite for dishwasher not drying properly. On inspection I found that no rinse aid had been added to the unit, explained what rinse aid does. Tested the heating element and there was 7.2amps. Told the customer to open the unit at the end of the wash cycle to help drying. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to inspect unit for leaking, and document findings with tech line. Called tech line, per tech line if unit is having water i cavity and leaking onto floor while unit is off the valve must be leaking, recommend replacing valve and making sure water pressure is at least 35 psi upon return. SR#7738575244; ordrng 1 WPW10346525 (Float) and 1 WPW10195039 (Switch) and 1 W11684258 (Valve)"

"Arrived onsite for washer not dissolving the fabric beads. I ran the diagnostic and the water into the unit was normal. We add clothes and I ran normal load using deep water and deep water rinse instead of auto sensing. The water was plenty on are test load, customer will keep the setting that the unit is set for now. All beads were dissolved at the end of the cycle."

Arrived onsite and found unit operating with failed cam. Replaced cam and belt and actuator. Unit is now operating as designed. All checks good.

Arrived onsite for dishwasher handle loose. On inspection the left side of the handle was loose. Tighten the set screw and the handle is operating as designed and no water leaks detected during service.

Completed repair for motor not working nor draining. Found install brackets missing. Customer said unit was in box until Nov. when home was finished. Reset for Wed Am. ; ordrng 2 W11551549 (Screws)s and 2 WP8269145 (Bracket)s and 2 W11573757 (Caps)s

Arrived onsite for a range oven that seems to be colder that the old one. Upon arrival I performed a temp test at 350?preheat and found unit heating up to 357?. But what I did find that may be causing the temp issues is that the door is not sealing properly I am ordering the door and the hinges and setting return for the 03/06/24.; ordrng 1 WPW10297318 (LINER-DOOR) and 2 WPW10440013 (HINGE-DOOR)s

"Arrived on site to test unit for gas odor. Customer stated gas company told him unit was leaking causing the gas odor. Tested unit found air shutter opened too much, ratio wasnt correct causing excessive gas to leak. Adjusted air shutter, unit is working as designed, no leaks detected, job complete."

"WRT318FZDM10 Arrived to inspect leak. Found and removed large amount of cube and water overflow that had spilled into the ice bucket and FC floor area. Replaced the extension tube that had been pressed too far into the back cover. Testing revealed the issue corrected and the ice maker filled as designed, with no additional leaks observed during service."

"WRT318FZDM10 Arrived to install ordered part. I found the unit did not need the prior ordered part and the fill tube extension had simply been over-inserted. After correcting the position, I monitored the fill of the production cycle and the ice maker operated as normal, without leaking and filling to the correct level. No leaks observed during service."

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and replaced the door. Reassembled the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for not making ice. Upon arrival inspected unit and container is empty. Supply water is correct. Inspected icemaker and there is ice in mold. Ran harvest test and motor only clicks. Icemaker motor has failed. Need to replace icemaker. Replaced icemaker and test unit. Unit harvest correctly and called for water and filled correctly. Unit is operating as designed. No leaks present at this time. Job complete

On arrival verified complaint of F6E8. Called TL to walk through diag. TL notes stated that may be an issue at big fuse on side. Look for arcs. None found and fuse is good. Checked all harness connections at appliance manager and fuse holder. Next checked ceramic fuse and it is good. On visual inspection of harness found tstat in the back of the unit shows damaged spade and tstat. Ordering 1 tstat W11607085; ordrng 1 W11607085 (Tstat)

"Arrived on site for washer not filling and only working on spin cycle . Ran diagnostics got 8-1 , 7-5 , 1-2, . Found low water flow on valves . Also during agitation and spin unit is making a lot of noise . Ordering valve ,cam, hub , actuator and motor ,gearcase . No water leaks detected at time of service . Set return 3/6. Please put on cancellation list if spot opens sooner ; ordrng 1 W11127357 (Housing) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11026785 (Motor) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

"Arrived on site to inspect refrigerator fresh foods section freezing foods. Upon further inspection, the customer advised that their fruits & vegetables were freezing in the fresh foods section and theyve turned the temp down to the cold setting. I tested temps in the RC section at the top shelf (31 degrees), 2nd shelf (35 degrees) and bottom shelf (35 degrees). I checked the control and found it set at the recommended setting and I found the damper control set to cold for the freezer section which is allowing too much cold air into the RC section which in turn is causing food items to freeze. I explained how the damper control works I and reset the control just passed the recommended setting to allow the RC section to warm up slightly. I tested the temps in the FC=10 degrees and the unit is currently in defrost model I advised the customer that the unit is operating as designed and once the fresh foods section reached a comfortable temp to place the damper control back to the recommended setting. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, drive motor, splutch, assembly, belt, and actuator. I ran the unit through an auto test in the unit, ran and operated as designed with no leaks present during operation. The unit is working in operating as designed. Call complete."

"Arrived on site to test unit for light not working, tested unit found shorted control, replaced control and tested with test bulb, light is now working properly, customer will buy light bulb and install it, advised customer to disconnect power to unit before replacing bulb to ensure no shorts happen again, at this time job complete"

Arrived on site for dryer not starting. Upon arrival found cuttoff and thermal fuse blown due to fog in venting of home. Replaced both parts then tested unit. Found dryer working as designed and instructed customer to get report to fort hood maintenance that a dryer vent cleaning is needed as well as making sure all lint is removed from in home connection to roof exist. Call complete

"Arrived on site to inspect unit for shutting cycle off after a few minutes. Tested unit, unit runs and then begins to countdown for cool down section. Confirmed it had cool down selection on normal and bulky to confirm it was normal function. Advised customer unit has a moisture sensor in the front of the unit if no wet clothes brush up against it then unit will shut down as a safety feature. I recommend using timed dry to bypass the moisture sensor and to make sure unit runs as long as desire. Maintenance was present and can confirm unit working properly. Job complete."

"Arrived on site for UI consul not functioning and not able to use unit. Upon arrival customer stated that for two days the panel would not respond and was just completely illuminated, or flashing. Customer showed video of issue. However, for the past few days the unit has been functioning normally. Could not duplicate the issue. Notified customer that if error continues to take a current video and I would like to request ordering the main Control, display, keypad, and display harness. Job complete"

"Arrived onsite for washer not working. On inspection the cold water was not being dispense into the unit. The F5E2 error was gone and there was a F8E2 error low flow. On further inspection found the cold water was turn off, turn the it on and tested the unit. The unit ran through diagnostic mode with no issues. The F5E2 error never came back. I then ran a quick wash to make sure it would complete a cycle and it did. No water leaks detected during service."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit with power; lights on and an empty bin. I placed the unit in diagnostics and tested and found the unit operating as designed. I tested the bin thermistor and found it out of range and shorted. Using a thermistor from my van stock (WPW10511923) I removed and replaced the thermistor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for the oven no power, no function. Found the breaker tripped. Reset and tested. Unit is now operating as designed without tripping. Advised the breaker may be faulty and prone to tripping. Unit is otherwise operating as designed."

"Arrived on site to inspect ice machine with no power. Upon further inspection, I found the unit with no power and not plugged in. Customer advised that when the unit is plugged into the outlet behind it, it gets no power due to a power outage. Finding the power cord long enough, I plugged the unit into an outlet above the unit and tested. Unit is operating as designed. I tested the outlet and found it had good polarity and is wired correctly. I plugged the unit into the outlet behind the unit and tested again and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for cooktop center burner not working. On inspection found that the flame is only half away around the burner. Took the burner apart and found debris in the gas ports. Cleared the ports reassembled the burner, the flame now is all the way around the burner. The unit is operating as designed."

Arrived onsite for IM not working. On inspection had the unit do a harvest test and the ice was real small. I then did a water call heard the valve energize and no water came out. Ordering a dual valve. Then customer showed me that the middle drawer in the fc had frost in the middle of drawer. On further inspection found the frost buildup on the bottom of the top drawer at the back of drawer. Odering the p trap drain and gasket sealer to return next week. Sr7738575100; ordrng 1 W11661573 (P trap drain) and 1 W11482383 (Dual valve)

"Arrived on site for leaking at left rear of unit. Upon arrival,inspected unit and found detergent leaking from rear corner of unit onto floor. Found that unit is not leveled correctly and detergent has been overfilled at drawer, trickled down inside of left panel and out of rear. Confirmed leak is only detergent and no water. Removed top lid to inspect dispenser and hoses. All are good with no signs of leaks. Unit is operating as designed. Job complete"

Arrived onsite for lost door tension and repaired door hinge and lubricated T shaft to correct and repair tension. Unit is now operating as designed.

"Arrived on site to test unit for no cooling. Upon arrival customer stated she has extended warranty through Home Depot. Advised customer to contact warranty company again so we can get dispatched through them so we can service this unit. Did not touch or disassemble unit but from hearing the compressor run, you can hear that it is seized and will need a sealed system repair. No service provided so no fee collected. Job complete."

Arrived onsite for a washer the is nor starting a cycle. Upon arrival I found that the issue was caused by a broken striker. I ordered the striker and scheduled for the 03/05/24; ordrng 1 W11457841 (STRIKE)

Arrived onsite for not producing ice and replaced the ice maker and valve together based on mixed diagnostic results. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to inspect unit for grinding or squeaking noise coming from unit. Upon closer inspection found differ not opening and closing properly. Replaced diffuser, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived ed onsite and found popped bake element. Reported findings to safety. Ordering bake element to repair. Sr#7738508584, customer requested return service on march 11th. ; ordrng 1 W11182108 (Bake element)"

Arrived onsite for a cooktop that was tested by a third party inspector and they found the the right rear burner was not operating properly. Upon inspection I found that the burner was operating as designed it heated on high and pulsed on and off like normal on low. I tested the others burners and found that they opened as designed

Arrived on site to test unit for unit rattling when blower is on. Couldnt remove blower and new blower was damaged. Will need to return with new blower and 2 hour 2 man job office to reschedule ; ordrng 1 W11106377 (Blower) and 1 2hourjob (2 hour job) and 1 2manjob (2 ma job)

"Arrived on site for leaking water, upon arrival, inspected unit. Found lots of floor and cabinet damage due to water. Uploaded pictures. The inside tub is perfectly dry. Customer said has not used in about a month. Confirmed valve is not weeping. Pulled unit from cabinet. Do not see obvious signs of leaks. Ran unit outside of cabinet to inspect while operating. Unit is operating correctly without leaking. Drained unit and there are no leaks from pump or any hose. Unit is operating as designed with no leaks detected. Customer has video of unit operating and not leaking. I suspect water damage happened from a different source. Job complete"

"Arrived on site to inspect dryer not working. Upon further inspection, I found the unit unplugged and I tested the voltage at the outlet and found no voltage. I checked the breaker (GFCI) and found it tripped. Recycled the power to the unit and retested voltage and got 248V. I attempted to test the unit and it would not turn on. I tested voltage at the terminal block and found 248V from red to black; 148V from red to white; 58V from black to white and 124V from red to ground. I inspected the outlet and found the neutral terminal damaged (photo). I plugged the unit in and was able to test the unit and it is operating as designed. The customer advised that the unit begins to make a noise after approximately 20 mins of use. I disassembled the unit and found the blower wheel damaged (photo). All other components are good. I reassembled the unit and left it unplugged for safety and recommended they not use the unit until the blower wheel is replaced. I am ordering the wheel and scheduled return service for 03/05/24. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"

Arrived onsite for unit not operating no power. Traced power and found shorted hot at the dishwasher power block. Repaired wiring connection. Unit is now operating as designed. Advised customer on repair. All checks good.