Service History 572 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bertram, TX 78605

Vincent

Job Details: 07/07/2022

Arrived on site for washer inspected unit and work area. Set unit in diagnostics and found error code stored F8E1 IS FOR LONG FILL. I asked CX if they are in whale water supply and they are. The washer needs to have constant water pressure for washer to properly wash and go through each cycle. I tested unit in diagnostics cycle and everything checked good. CX is aware of situation. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/07/2022

Arrived on site for refrigerator icemaker. Inspected unit and work area. CX complaint is icemaker has broken and there is plastic pieces in the ice. I inspected ice tray and found it cracked. I then disassembled ice maker and replaced with new one. Tested unit and its now operating as designed. No leaks observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Austin, TX 78723

David S

Job Details: 07/07/2022

Arrived on site for water dispenser not working. I inspected the unit and work area. I found the evaporator cover loss. I also found the water reservoir frozen over. I used foil tape to seal the fan scroll to the air tunnel. I Installed the evaporator cover with new screws. The cover and fan scroll are now sealing properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78753

David S

Job Details: 07/07/2022

Arrived on site for icemaker not producing ice. I inspected the unit and work area. I cycled the ice maker and found it not filling. I pulled the fill tube and found it frozen over. I removed the ice and sealed the fill tube to the back of the fridge using food grade silicone. I reassembled the unit and ran another cycle. I found thebice maker cycling and filling this time. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site for microwave not powering on. I inspected the unit and work area. I tested the outlet and found no power. I reset the breaker and still found no power at the outlet. I plugged the microwave into another outlet and found it powering on. I tested the microwave and found it working as designed. I advised the customer to inspect the outlet and breaker. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site to possibly install previous diagnosed parts. I tested the unit and found the front left knob not engaging the harness. I pulled the knob grommet and plastic shield and found the harness not clipped into the valve properly. I reconnected the harness to the valve and retested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on for washing machine leaking. I inspected the unit and work area. I ran a diagnostic cycle and found the water valve leaking. I lifted the lid and found a color sheet blocking one of the water funnels on the tub ring causing it tonover flow. I removed the sheet. And replaced the water valve. The unit is now working as designed job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Mart, TX 76664

Jonathan M

Job Details: 07/07/2022

Arrived on site for a dryer that is making grinding noise. Inspected unit and works area. Did confirm the customers complaint and found what sounded like the blower wheel hitting against the housing. Did confirm the customers complaint. Replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR FREEZER

Model JBZFR18IGX00

Near Waco, TX 76707

Jonathan M

Job Details: 07/07/2022

Arrived on site for a freezer that is not producing ice. Inspected unit and work area. The customer advised that they had a plumber out the day prior and they were able to get the icemaker up and running. He didnt want to have me check the unit just to make sure everything else was working good. Checked temperatures and found the freezer at -1?F. I answered all the customers questions and the unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, TX 78660

David S

Job Details: 07/07/2022

Arrived on site to install the previous diagnosed part. I gained access to the dual valve and replaced it. I tested the new valve and found it no longer making a noise. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waco, TX 76712

Jonathan M

Job Details: 07/07/2022

Arrived on site for a refrigerator thats not dispensing ice. Inspected unit and work area. Confirm the customers complaint and remove the ice container from the refrigerator. Tested the unit and found the impeller had stripped. Replaced the impeller and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78703

Matthew

Job Details: 07/07/2022

Arrived onsite for refrigerator ice maker not functioning properly and leaking water. Upon arrival inspected unit. Customer stated ice maker was not producing ice properly and clicking. Then started leaking water. Ice maker was not harvesting properly and causing an overfill. Replaced icemaker and tested. Unit completed harvest cycle and fill. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDZ0

Near Austin, TX 78702

Matthew

Job Details: 07/07/2022

Arrived onsite for dishwasher not getting water. Upon arrival inspected unit. Ran test and found unit is getting water however wash motor is not energizing. Ran diagnostics test and normal test and unit failed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78738

Justin

Job Details: 07/07/2022

"Arrived on site to install previously diagnosed parts. Upon removing the panel I found it bowed at the top. I verified with management to go ahead with the install in the hopes of the bow straitening out, but it did not and still has a very light bow. The customer is requesting a different panel due to this. I reached out to management and they stated that Whirlpool will reach out to the customer. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, TX 76548

Tyler

Job Details: 07/07/2022

Arrived on site for washer that head overfilled and flooded. Upon arrival confirmed complaint complaint and found f8e3 in diagnostics. Upon further testing I found no breaks or kinks in pressure hose and found no crackers or failures in tub asm. Replaced both valves and reset and tested unit. Found unit could fill as designed with no failures or leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, TX 78626

Gerry C

Job Details: 07/07/2022

Arrived for moisture in ice maker area. Observed excessive moisture throughout ice maker system and ice maker housing was incorrectly installed Corrected the ice maker housing. Adjusted the cabinet and doors.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Temple, TX 76504

Tyler

Job Details: 07/07/2022

Arrived on site for washer not agitating. Upon arrival confirmed compliant. After further testing I found f8E1 error code. I then ran diagnostics tests and found all functions irking except for cold fill setting. Found clog in filter on valve. After removing clog I found inlet valve allowed cold water into unit and unit could fully complete a cycle without restarting. Informed customer of unit status. Found no leaks during repairs or tests. Call complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Austin, TX 78737

Justin

Job Details: 07/07/2022

"Arrived on site for a dishwasher blinking an error code. Upon arrival the customer stated the unit will also randomly make a grinding or rumbling noise. As soon as I closed the door on the unit it began rumbling. I gained access to the bottom of the unit and found it was the drain pump. Upon further inspection I found the float tray full of water. I emptied this and then put the unit into diagnostics mode. I found stored error codes F9E2 for drain electrical problem and F8E4 for float switch open. I then ran a diagnostics cycle and found it ran through as designed. I could not replicate any failure at the time of service. I found the customer using pods with powder detergent, and recommended using a normal liquid detergent due to possible over sudsing. The customer then stated they had been putting more rinse aid in the unit every cycle. I let them know that doing that is more than likely the cause of the oversuds, and I walked them through proper rinse aid usage per the user care guide. The unit is as designed and no leaks were observed at the time of service. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Georgetown, TX 78633

Lou

Job Details: 07/07/2022

"Arrived on site to inspect range cooktop knob issues. Upon further inspection, I found the middle burner knob was broken and the customer had the new part. I found the metal inner sleeve was still on the valve stem and preventing the new knob from being installed. I removed the sleeve and installed the new knob. Tested the burner and it is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Austin, TX 78744

Matthew

Job Details: 07/05/2022

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found loose connection at heating element. Secured connector and tested. Unit is heating properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78744

Matthew

Job Details: 07/05/2022

Arrived onsite for refrigerator ice maker not making ice. Upon arrival tested unit and found failed ice maker. Replaced ice maker and tested. Unit harvested and filled properly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hewitt, TX 76643

Jonathan M

Job Details: 07/05/2022

Arrived on site for a dryer that has paint chipping inside of the drum. Inspected unit and work area. Did confirm the customers complaint but did not find any rust on the drum. Spoke to claims and was advised that this is a cosmetic issue and would not be covered. Advised customer of the issue and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Kimo

Job Details: 07/05/2022

"Arrived onsite for dishwasher not completing wash cycle. Upon inspection I found no codes stored at this time. Upon further inspection I found that the drip pans had water the was pushing the flood switch causing the unit to shut off. I found the the unit was leaning forward quite a bit I adjusted it and then found that customer was use a concerted detergent x2. I cousin not find any leaks at this time however, I advised the customer to use less of the detergent in the dishwasher and and the should keep the unit from leaking and last longer. Tested unit one last time and found unit operating as designed no leaks at this time"

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Kyle, TX 78640

Kevin

Job Details: 07/05/2022

"Arrived on site and found clothing item stuck under agitator. Removed agitator and replaced it, no further repairs required at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Canyon Lake, TX 78070

Andrew

Job Details: 07/05/2022

"Arrived on site to replace control and icemaker from previous diagnosis. Replaced control and icemaker, tested unit, unit is now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fischer, TX 78623

Andrew

Job Details: 07/05/2022

Arrived on site to test unit for not cooling. Unit was working as designed upon arrival. Customer stated she had a lightning strike disrupt her electrical. Compressor is running as designed. Condenser and evap motors are good. Defrost is working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Braunfels, TX 78130

Andrew

Job Details: 07/05/2022

Arrived on site to test unit for not dispensing water and no ice production. Found water filter needs replaced. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78725

Joe Z

Job Details: 07/05/2022

Arrived onsite for Safety Range yellow flame. . Upon arrival test unit and all 4 burners and oven have huge yellow flames. Need to convert from natural to LP. Replaced all orifices and unit operates as designed. No leaks present at this time. Job complete.Uploaded pic on SD

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78702

Joe Z

Job Details: 07/05/2022

Arrived for UNBALANCED MAKING NOISE . Upon arrival ran diagnostics and got error code F7-E7 Motor unable to reach top rpm. Tested unit and found basket very bounced as well as unit not leveled. Replaced suspension and leveled feet. Test unit and unit operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manor, TX 78653

Wesley

Job Details: 07/05/2022

Arrived onsite for long dry times and tested unit. Found all operating properly but poor airflow. Advised customer that duct needed to be professionally cleared of lint and obstruction allow dryer operation to resume properly. All else checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Austin, TX 78724

Joe Z

Job Details: 07/05/2022

Arrived onsite for mw light not working. Upon arrival test unit and found the microwave hood light is out. Inspected bulb housing and wiring. Bulb housing is malfunctioning and needs to be replaced. Replaced bulb housing and unit test good. Customer is purchasing extra bulb to replace when needed. Selling 1 bulb to customer . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78753

Joe Z

Job Details: 07/05/2022

"Arrived onsite for Not Filling With Water . Upon arrival test unit and water valve would hum, but not dispense water. Need to replace valve. Replaced valve and test unit. Unit now filling and operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78759

Paul

Job Details: 07/05/2022

Arrived onsite for a washer making a hissing sound after the city turned the water off and back on. Ms stated the city replaced the house pressure regulator at the meter and a bunch of calcium had plugged up her faucets. I ran diagnostics and found both hot and cold valves working but the cold side was filling slower that the hot side. remove the hoses and clean the screens. I cleaned the screens and ran manual diagnostics. I found both the hot and cold valves working properly. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Austin, TX 78754

Joe Z

Job Details: 07/05/2022

Arrived onsite for Washer water pump is not working . Upon arrival ran diagnostics and got F9-E1 long drain error code. Inspected drain pump and found harness to pump is not secured correctly. Secured connection and test unit. Unit now operates correctly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Killeen, TX 76542

Tyler

Job Details: 07/05/2022

"Arrived on site for dryer making loud noise. Upon arrival confirmed complaint when dryer was turned on. Found idler, and rollers were failing. After installing new roller/idler repair kit I then reassembled and tested unit. Found dryer noise had subsided and no longer present. Dryer working as designed. Call complete"

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JS1

Near Lorena, TX 76655

Jonathan M

Job Details: 07/05/2022

Arrived on site for an oven that has no power. Inspected unit and work area. Customer advised that they power cycled the unit in the unit has been working. I did test the ovens basic functions and all seemingly are working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Troy, TX 76579

Jonathan M

Job Details: 07/05/2022

Arrived on site for a washing machine thats making a weird sound during spin and does not fully spin out close. Inspected unit and work area. Customer had the unit stuck in a spin cycle initially coming into the unit. Did hear the unit spin but found the basket seemingly off-balance and not spinning correctly. Checked the basket and found the basket wobbling inside of the tub. Checked underneath the washplate and found the hub completely stripped. Replaced hub assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Temple, TX 76504

Tyler

Job Details: 07/05/2022

"Arrived on site for refrigerator not coo.inf. Upon arrival confirmed issue. Upon further testing I found fc had a defrost issue due to a failed thermistor. After defrosting ice,replacing thermistor, and ui control, I then reassembled and tested unit. Found cooling resumsed and informed customer to give unit 24 hrs to stabilize temps in unit. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Round Rock, TX 78665

Cliff

Job Details: 07/05/2022

"Arrived on site to replace previously ordered parts for refrigerator. Replaced evap, compressor, and drier. Pulled vacuum and charged unit. Found all is functioning properly at this time. No leaks were found at time of service."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Hutto, TX 78634

Cliff

Job Details: 07/05/2022

"Arrived on site to replace previously ordered parts for washer. Tryed to tighten hub but gearcase threads are stripped. Customer has extended warranty and either wants repairs done through it, or is replacing machine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78626

Cliff

Job Details: 07/05/2022

Arrived on site to replace handle for dishwasher. Replaced handle and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Georgetown, TX 78628

Gerry C

Job Details: 07/05/2022

Arrived to inspect burner issue. Right rear burner stayed on and did not cycle. Removed top and replaced the switch assembly. Tested unit and full function returned. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Burnet, TX 78611

Vincent

Job Details: 07/05/2022

Arrived on site to install previously diagnosed parts. Tested unit and its now operating as designed. No leaks where observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Burnet, TX 78611

Vincent

Job Details: 07/05/2022

"Arrived on site for built in refrigerator, inspected unit and work area. CX was concern that refrigerator was not cooling. CX did not give it enough time to cool both compartments and they had load it with food and drinks. Unit is now operating as designed, no leaks where observed during service. Job completed."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Bertram, TX 78605

Vincent

Job Details: 07/05/2022

Arrived on site for range inspected unit and work area. I tested all burners an on the 2 large one that have simmer setting the flame was not adjustable in simmer. I called techline and spoke to Drew SR7734028844 and explained that the WATER COLUM PRESSURE has to be in range between 11-14 and the orifices SMALL .50 LARGE.99 and REGULATOR FLIP TO LP. I inspected everything and it checks good. Techline also said in simmer flame will have very little adjustment to no adjustment. I explains everything to CX and hes aware. No leaks where observed during service job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Bertram, TX 78605

Vincent

Job Details: 07/05/2022

"Arrived on site for refrigerator inspected unit and work area.I ohm out the heater and its in good range. Tested the defrost also good. Inspected for any air leaks and didnt find any. I called techline and spoke with Travis and I explained to him that the CX had someone from their maintenance department to inform tenant to unplug unit. At arrival temp in refrigerator was set to 5 and recommended is 3. I saw that tenant had a big bag of ice just sitting on the freezer, ice is not supposed to sit in a bag has to be in a container because it can also melt and cause defrost issues. Techline said its operating as normal at this time sr#7734027309. No leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Leander, TX 78641

David S

Job Details: 07/05/2022

"Arrived on site for fridge evaporator full of ice. I inspected the unit and work area. I found the thermistor corroded. I followed service pointer W11329116C. I replaced the evaporator conver, hv control, and dispenser control. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for rc ice maker not producing. I inspected the unit and work area. I found the ice maker full of ice. I tested the unit and found the fill tube heater receiving power but not heating. I replaced the fill tube heater. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for dishwasher door falling. I inspected the unit and work area. I found the friction pads missing. I replaced the friction pads and found the door working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78741

Matthew

Job Details: 07/05/2022

Arrived onsite for refrigerator not cooling in RC. Upon arrival tested inspected unit. Found ice buildup in freezer compartment. Fan not energizing. Ran diagnostics and defrost was working. Forced fan and still did not energize. Cleared FC and found faulty fan motor. Replaced motor and tested. FC fan now functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78754

Joe Z

Job Details: 07/05/2022

Arrived onsite for light not operating. Upon arrival inspected unit and found failed socket replaced socket and found relay on control is stuck closed causing build to stay lit. Need to replace control. Replaced control and test unit. Unit operates as designed. Customer will purchase and install bulb himself. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Uhland, TX 78640

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for grinding noise when in use. Test unit and found drain motor making noise. Removed drain motor to clear out test unit and unit test good after clearing drain motor job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Cedar Park, TX 78613

Paul

Job Details: 07/05/2022

Arrived onsite for a refrigerator not dispensing water. Mr stated the icemaker had stopped working also and neither had worked for the last few days but when he got up this morning and tried the dispenser it was working and the ice bin was about 1/3 full of ice. I found the dispenser still working. I found the refrigerator in a defrost cycle when I arrived. I waited for the cycle to complete and I tested the compartment temps. I found the RC at 38 degrees and the FC at 1 degrees. I found no gasket material installed on the left and right side of the fan shroud where it meets the air tower allowing cold air to migrate over to the reservoir. I closed the gaps up with gaskets. I explained to the customer to monitor the unit and let us know how it does. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78717

Paul

Job Details: 07/05/2022

Arrived onsite for a dishwasher missing a toe kick. Ms stated they moved in and have never used the dishwasher. I ran the diagnostics cycle to test the machine and found it working as designed. I installed the toe kick and retainers for the to kick. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near New Braunfels, TX 78132

Andrew

Job Details: 07/05/2022

"Arrived on site to replace compressor and evap from previous diagnosis. Replaced components, system nitrogen at 135psi for 30mins. Applied bubble solution to potential leak points and no signs of leak. Charged system to specs, ideal frost pattern developed on evap.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Wesley

Job Details: 07/05/2022

Arrived onsite and found fill spout frozen again causing no ice production. Melted the ice and replaced the valve. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Austin, TX 78754

Wesley

Job Details: 07/05/2022

Arrived onsite for not washing and found failed sump and motor

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Round Rock, TX 78664

Wesley

Job Details: 07/05/2022

Arrived onsite and installed 12 modules included in the kit. Unit is now operating as designed. Parts and labor covered under SP designation.

We serviced a

GE RANGE

Model JGB282DET2BB

Near Round Rock, TX 78664

Wesley

Job Details: 07/05/2022

Arrived onsite and found unit with ignition problems on 3 burners. Evaluated and found good spark at each problem burner. Repaired unit by cleaning and clearing the gas ignition port and orifice and by cleaning all ports and reassembling securely. Unit is now operating as designed. Called customer and left message.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Woodway, TX 76712

Jonathan M

Job Details: 07/05/2022

"Arrived on site for an oven that is flashing an F6 E4 (User Interface and ACU mismatch) error code. Inspected unit and work area. The customer advised that the unit had been installed early last week and after the installers left, they went to use the oven and it tripped the breaker three times. They had an electrician out and the electrician advised that the issue was with the unit. She advised that since it had tripped, there was no power to the unit. Went to flip on the breaker and found the breaker immediately tripping when the unit was turned on. Ordering the controls, user interface, and harness for repair. The office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11600643 (UI) and 1 W11448962 (Control w/o power) and 1 W11598200 (Control power) and 1 W11245674 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Austin, TX 78757

Matthew

Job Details: 07/05/2022

Arrived onsite for oven light not coming on. Upon arrival inspected unit. Found bulb physically failed. Bulb separated and jammed in socket. Did manage to remove wedged pieces. Returning with bulb for replacement and also ordering socket and control. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78728

Paul

Job Details: 07/05/2022

Arrived onsite for a dishwasher not drying correctly and leaking from underneath. After talking with the customer I found out that the actual complaint with the machine is its not drying correctly because they cannot keep the rinse aid dispenser full because it leaks out and runs down the door. I found the dispenser leaking and it needs to be replaced. Ordering W10861000 dispenser. Office to RS. ; ordrng 1 W10861000 (Dispenser)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Seguin, TX 78155

Andrey

Job Details: 07/05/2022

"Arrived on site to test unit for not advancing in cycle, tested unit found control not sent voltage to latch, need control and latch to fix issue, ordering control, office to reschedule ; ordrng 1 W11367652 (Control)"

We serviced a

MAYTAG OVEN

Model CRE9400CCB

Near Gatesville, TX 76528

Tyler

Job Details: 07/05/2022

"Arrived on site for range with broken handle.. upon arrival confirmed issue. Upon further inspection I found the upper door trim, handle, and surrounding metal frame of door all broken, wrapped, and missing pieces. ordrng 1 7701P149 (Handle (blk)) and 1 7706P305-60 (Trim) and 1 7706P309-60 (Trim) and 2 7101P326-60 (Screws)s

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/05/2022

Arrived on site for washer not draining water out. Upon arrival confirmed complaint and found f9E1 error. Found drain motor failing. Replaced drain motor then reassembled and tested unit. found no leaks and unit functioning as designed. Call complete; ordrng 1 Cnote (used pump from 346619)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Paul

Job Details: 07/05/2022

Arrived onsite for a range displaying an F2E1 error message. I found no power to the unit and the tenant was not here. The control probably needs to be replaced but I was sent with the control panel which is just the metal frame for the control. Explained to management that the tenant needs to either unlock the room to where the breaker panel is or turn the breaker on and remove the lower drawer to the range and unplug the power cord if it continues to beep and error on them. Ordering W10894098 control. Office to RS.; ordrng 1 W10894098 (Control)

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/05/2022

"Arrived on site for washer not spinning cloths out. Upon arrival confirmed issue. After further testing I found gearcase failing, leading to cam and shield and belt getting destroyed. Found drive hub teeth worn completely down. Will need office to reschedule once availability of parts is known; ordrng 1 W11454738 (Gearcase)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Leander, TX 78641

Gerry C

Job Details: 07/05/2022

"Arrived to inspect light bulb issue. Found unit with no power and replaced 20 amp fuse in filter board and power return. Found unit would heat but there was no lower light and no turn table function. Office to order TT motor, control will be installed on return.; ordrng 1 W10642989 (TT Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS3

Near Austin, TX 78701

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for unit leaking. Test unit and found unit over filling due to fill valve not closing all the way. Ordering new fill valve 1 WPW10158389 (Fill valve)

We serviced a

KENMORE WASHER

Model 110.2130201

Near Taylor, TX 76574

Cliff

Job Details: 07/05/2022

Arrived on site to diagnose a washer that is not draining. Found drain pump failed and it will need to be replaced to complete repairs. ordrng 1 WPW10276397 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78757

Kimo

Job Details: 07/05/2022

Arrived onsite to install previously diagnosed parts upon arrival I noticed that I did not have the Divider box. I ordering it and noticed the customer. Office to reschedule.; ordrng 1 WPW10309864 (Divider box)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78758

Kimo

Job Details: 07/05/2022

Arrived onsite for dishwasher not responding to button presses. Upon inspection arrival the cx informed me that she had spilled tea on the ui and latch. Upon further inspection I found yeah intrusion in the ui and down the inside of the outer skin of the door. I am ordering 1x ui and return with the latch just in case; ordrng 1 W11460962 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, TX 78660

Kimo

Job Details: 07/05/2022

Arrived onsite for washer the is not working. Upon inspection I found that unit ran in diag mode no problem and in quick wash mode as well. The I ran it in diag mode again and found that motor would just hum. I am ordering 1x cap. Office to reschedule.; ordrng 1 W11162561 (Cap)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Pflugerville, TX 78660

Kimo

Job Details: 07/05/2022

"Arrived onsite for Squeaking or Squealing Noise - Top Load Washer, actuator complete is that the unit seems to be off balance. Upon inspection I found found that unit would vibrate when in spin. Upon further inspection I found that the belt may be in need of replacing and the left rear leaving foot is broken I am ordering leveling feet, basket, and suspension. Office to reschedule.; ordrng 1 W11178224 (BASKET) and 1 W11396716 (SUSPENSION) and 1 W11213957 (Leveling feet)"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Pflugerville, TX 78660

Kimo

Job Details: 07/05/2022

"Arrived onsite for washer not spinning clothes out properly. Upon inspection I found codes stored f3e1,f2e3,f8e0,I erased the code and ran diagnostics and found that the only cod that came back was the f8e0 valve error. I then proceeded to replace the control, water level sensor and the watered valve. Upon installation of the new valve I broke the nipple off of the dispenser. I ordering the dispenser and refrigerator for the 07/11/22 Put Cx on cancellation list if possible ; ordrng 1 W10575334 (DISPENSER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Georgetown, TX 78633

Lou

Job Details: 07/05/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, the unit needs the compressor and drier replaced due to a bad compressor. I pierced the system and vented the gas outside. I removed and replaced the compressor and got the lines connected with lokrings. When I went to replace the drier, the lokring connecting the drier to the heat loop broke and I did not have another one in the kit. I advised the customer of the issue and am ordering another lokring, drier and scheduled return service for 07/08/22 AM. ; ordrng 2 W11506623 (5/5 coupler)s and 1 WPW10143759 (Drier) and 1 CNOTE (SCHEDULE FOR AM)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Buda, TX 78610

Kevin

Job Details: 07/05/2022

"Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over, took one picture. Refrigerator will need to be defrosted and rescheduled. Once refrigerator is defrosted ordered all parts referenced in service pointer W11092686 Rev. G. Follow all service pointer instructions on return visit.; ordrng 2 W11456069 (Tubing clamps)s and 4 67006425 (Screw)s and 1 WPW10501260 (Evap cover)"

We serviced a

GE DRYER

Model DHDSR48EF2WW

Near Buda, TX 78610

Kevin

Job Details: 07/05/2022

Arrived on site disassembled dryer and replaced felt but found slides do not come with Front drum bearing plastic. Slides will need to be ordered; ordrng 4 WE1M1067 (Green slide)s and 4 WE1M504 (White slide)s and 1 WE09X27634 (Felt) and 1 We09x20441 (Felt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manor, TX 78653

Wesley

Job Details: 07/05/2022

Arrived onsite and found unit with no cool. Found unit compressor motor binding sound and overloading the start relay. Replaced relay during diagnostics to rule out relay failure. Office to reschedule sealed system repair. ; ordrng 1 ManagementR600a (Management R600a)

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Austin, TX 78753

Joe Z

Job Details: 07/05/2022

"Arrived onsite for SCREW HOLDING IN THE CENTER AGITATOR CAME UNDONE AND THE AGITATOR CAME OFF. Upon arrival found agitator coupler striped out. Need to replace cam agitator,bolt, and agitator coupler. Need to order agitator coupler. Office to reschedule ; ordrng 1 W11561052 (Agitator coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, TX 78641

David S

Job Details: 07/05/2022

Arrived on site for fridge ice maker not producing. I inspected the unit and work area. I checked the door harness and found it intact. I tested the ice maker and found it filling and harvesting as designed. I temp tested the freezer and found it at 30 degrees. I found the Eva clear of ice and a partial frost pattern. I spoke to the customer about needing a sealed system repair. Parts are covered but labor is not. I am ordering a sealed system. The office will reschedule.; ordrng 1 Sealedsystem (Sealed system) and 1 WPW10239732 (Fc evaporator) and 1 WPW10643261 (Rc evaporator) and 1 W10779331 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Troy, TX 76579

Jonathan M

Job Details: 07/05/2022

Arrived on site 40 washing machine that has no power and has a basket full of water. Inspected unit and work area. Did confirm the customers complaint and found the control board receiving voltage but not allowing the user-interface to power-on. Checked voltage and found the control board had completely failed. Checked resistance through my drain pump and found it shorted out. Ordering drain pump and control for repair. Was unable to gain access to the model and serial number but did confirm model number. Next technician will need to take a picture of the model and serial tag once parts are replaced. Please contact the customer when parts are made available due to an out of stock and PSP item.; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Temple, TX 76502

Jonathan M

Job Details: 07/05/2022

Arrived on site for a washing machine that is leaking. Inspected unit and work area. Did confirm the customers complaint and found the unit leaking while filling. Gained access to the valve and found the inlet thermistor had lost the rubber grommet that seals off the top of the valve. Spoke to CS and was advised we did not have to charge the customer for the part. Ordering the thermistor and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WH04X29448 (Thermistor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Jarrell, TX 76537

Jonathan M

Job Details: 07/05/2022

Arrived on site for a microwave that wont turn on the cooktop late. Inspected unit and work area. Confirmed the customers complaint and did verify the lightbulb they were using was correct. Tested the unit and found in proper voltage going to the housing. Unit will need new control. Ordering part in the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11342846 (Control)

We serviced a

LG WASHER

Model WM4270HWA/01

Near Georgetown, TX 78633

Lou

Job Details: 07/05/2022

"Arrived on site to inspect washer bellow and draining issues. Upon further inspection, the customer pointed out water sitting in the bottom the bellow at the drain ports area and mold building up. I pulled the gasket away from the drum and found a large amount of debris built up clogging the ports. I cleared the debris and placed the unit in diagnostics and tested. Unit is operating as designed and draining well. Customer advised they wanted to replace the bellow; ordrng 1 MDS47123608 (Bellow) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300EBS01

Near Burnet, TX 78611

Vincent

Job Details: 07/05/2022

Arrived on site for refrigerator. Inspected unit and work area. Tested unit in diagnostics and found bad evap motor. I tested voltage to evap motor and was good. I will order parts and reschedule to return on the 07/12/22 anytime. No leaks observed during service job completed.; ordrng 1 W11024089 (Evap motor)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near San Marcos, TX 78666

Leonardo

Job Details: 07/05/2022

Arrived on site to test unit for light not turning off and bottom oven not heating. Test unit and found upper oven working correctly besides lights staying on and bottom oven not heating correctly on bake ordering new control board and console office to reschedule ; ordrng 1 W11598200 (Control board) and 1 W11600643 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near New Braunfels, TX 78130

Andrew

Job Details: 07/05/2022

Arrived on site to test unit for not cooling. Found compressor was extremely hot to touch and just humming. No refrigerant in system. Replaced compressor and drier. Charged with nitrogen and found tubing sitting in drain pan is leaking. Needing to replace tubing. Office to reschedule. ; ordrng 1 W11502743 (Tube)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Kyle, TX 78640

Kevin

Job Details: 07/05/2022

"Arrived on site and inspected incoming power and found L1 to L2 shows 0V, took 1 picture. Moving plug head returns voltage to normal, and dryer is heating again. recommended having and electrician inspect outlet, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Round Rock, TX 78664

Wesley

Job Details: 07/05/2022

Arrived onsite and installed 12 modules included in the kit. Unit is now operating as designed. Parts and labor covered under SP designation.

We serviced a

KITCHENAID DISHWASHER

Model KUDC25CHSS1

Near Austin, TX 78735

Leonardo

Job Details: 07/05/2022

Arrived on site to replace dispenser replaced dispenser test unit and unit test good collected 224.75. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, TX 78759

Matthew

Job Details: 07/05/2022

"Arrived onsite for washer not agitating properly and error codes upon arrival put unit in diagnostics and found F0E3 overload , F8E1 long fill error codes. Cleared codes and tested. Found pressure hose kinked at tub. Positioned hose to avoid disruption and error code. Unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manor, TX 78653

Matthew

Job Details: 07/05/2022

Arrived onsite for washer vibrating and making noise. Upon inspection found that noise customer was experiencing was the hoses tapping against the rear panel during the spin cycle. Adjusted hoses to avoid contact with panel. Also instructed customer on proper loading and cycle selections. Unit is functioning properly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78728

Paul

Job Details: 07/05/2022

"Arrived onsite for an oven that has a gap on the right side, the clock loses time and cant connect to WiFi. Mr stated the issue is there is a gap on the right side of the cooktop. Took a pic of the complaint. I explained to the customer the P&L concession was issued to cover oven repairs and not the cooktop and he would need to contact Pulte Homes and have them contact Whirlpool. Call complete. Use Authorization # W13C2I0PPL1. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marion, TX 78124

Andrey

Job Details: 07/05/2022

"Arrived on site to replace previously diagnosed pressure regulator and water line, replaced parts, advised customer to monitor, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Seguin, TX 78155

Andrey

Job Details: 07/05/2022

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, tested unit , unit now functioning properly no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Elgin, TX 78621

Wesley

Job Details: 07/05/2022

"Arrived onsite for unit with no power, found bad control.

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/05/2022

"Arrived on site for washer not agitating or spinning. Upon arrival confirmed issue and after further testing found that the gearcase and failed internally causing splits to grind into the shield. also found hub drive teeth stripped away. Replaced gearcase, hub, cam, and belt. Found unit functioning as designed after reset. Call complete"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Austin, TX 78758

Paul

Job Details: 07/05/2022

Arrived onsite for a dryer with clothing wet at the end of a cycle. Mr stated that is not the issue and the actual issue is it will not heat at all. I tested voltage at the 3 wire outlet and had 123VAC from L1 to G but had 0 VAC from L2 to G. I found L2 tripped at the breaker. I reset the breaker and tested the dryer and all is working as designed. The breaker panel is GE and is from the late 70s and the outlet is old and has some black markings. I went over this with the customer and explained with the breaker catching the midday sun and west sun the panel is getting hot. I explained that all these things could be a factor with it tripping. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/05/2022

"Arrived on site to replace thermistors, UI and fan scroll. Replaced parts, tested unit, unit now working as designed. Placed unit on basic defrost.