Near Taylor, TX 76574
Lou
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher not cleaning dishes and no water coming into unit. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Water dispensed into the unit and the motor failed to come on. I canceled testing and remove style outer door panel and tested ohms to the motor and got 0ohms. Due to the motor being replaced several times already, I tested the harness and it checked good. I tested voltage to the motor from the control and got 125V. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to inspect microwave for not turning off lights ever, customer had taken out light bulb due to heat, replaced control board for bad relay, light turned off as needed. Complete"
Near Round Rock, TX 78681
Paul
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon arrival I found both compartments at temp and the ice bin full. The unit had good pressures on the FC side so what ever was restricting it cleared itself. I changed the FC fan and tested the unit. All is working as designed. Call complete.
Near Austin, TX 78731
David Z
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to install control and pressure switch to resolve over heating and load issues. Installed and retested, all is now working as designed. Call completed. No water leaks found"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for: Dishwasher will not dry after washing, regardless of settings used. Everything comes out soaked.Placed in diagnostics and no error codes came up. Noticed no rinse aid was in the dispenser. Gave customer a packet of rinse to fill dispenser. No leaks detected. Job complete."
Near Austin, TX 78703
Scott
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL KUIO338HSS00 "Arrived on site for ice machine getting too much water . Ran diagnostics all checked normal . Ran normal cycle , when filling tray valve stayed on for about 5 min after filling . Replaced recirculation pump/ water level switch. Reran unit . Water did shut off sooner after filling . No water leaks detected at time of service. Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 10/19/2020
VENTHOOD UNKNOWN UXT5230BDS1 "Found front right corner of vent dented, and contacted tech line.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen right before the spill. Put fridge in diagnostics and no errors came up. Found white stains on the back of fridge with evidence of minor rust. Turned on water valve to fridge. When ice maker called for water a gush of water shot out through the top of the fridge onto the ceiling. Turned off water and called tech line. Tech line stated I would need to check for any damage in the water tube. Couldn’t find any. Tech line recommended we replace the water tube and the fridge should operate as designed. Stains on the back of the fridge were not a concern of tech line when presented with them. Reference # 779063546; ordrng 1 W11415785 (TUBE-WATER)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for: Washer powers on but immediately you can hear the drain pump running. The pump runs constantly and the door is locked in the closed position. The washer is brand new (used twice). I have tried emptying the water from the from filter access and unplugging it for an hour. Unit still runs the pump constantly and will not unlock the door.Installed ACU and drain pump ordered from previous ticket. Ran diagnostics and no error codes came on. Door unlocking and locking as designed. No leaks detected. Washer operating as designed. Job completed.
Near Georgetown, TX 78628
James
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and installed new compressor kit, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.65oz 134a and tested operation. Unit tests good. Left air filter with customer and recommended not using until odor was removed from unit with charcoal briquettes and news paper. Unit tests good. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Installed UI, waterline, and pressure regulator. Tested unit and found all is working properly at this time. No leaks were found at time of service."
Near Georgetown, TX 78628
James
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW9400SU00 Arrived on site and tested operation. Found f20 in memory but unable to duplicate in diagnostics. Found bearing is beginning to fail on rear tub.
Near Georgetown, TX 78626
James
Job Details: 10/19/2020
OVEN WHIRLPOOL WOS51ECOAS04 Arrived on site and tested operation. Found oven averaging 3601 when set to 350. Calibrated down 10 degrees. Unit tests good. Job complete
Near Austin, TX 78751
Scott
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site ,replaced both Fz door brackets ,drip tray .also found drain tub clogged . Cleaned clog . All is checking normal with unit . No water leaks detected at time of service.
Near Hutto, TX 78634
Paul
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Arrived onsite for a refrigerator not cooling that had a control replaced recently but stopped cooling 4 hours after the control was replaced. I found the unit off when I arrived. Ms stated the unit made a pop and shut off when she tried to reset the over temp alarm. I powered the unit on and found it not cooling. I found the compressor running and checked pressures. I found the low side in a 20 psi vacuum and the high side at 100 psi. I checked for leaks and found a pin hole leak on the left side of the evaporator at the foam block. The sealed system components will need to be replaced. Ordering parts authorization, W10769822 compressor, W10858281 evaporator, WPW10143759 drier-uv, & W10913906 coupler. Office to RS. ; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drier-uv)"
Near Lakeway, TX 78738
Brandon
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site for customer complaint of ice maker leaking, found E2 error code in test 56, found ice maker fan motor to be good in test 36, ran ice maker harvest test 57, ice maker failed to find home position, ran test 57 again, ice maker passed harvest test and found home position, I reset error code, cleaned out ice maker, ran test 45 ice maker fill, unit tested good. If problem continues, will need dual valve and ice maker."
Near Austin, TX 78738
Brandon
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL ED5FVGXVS00 "Arrived on site for customer complaint of unit not cooling all the time, from what customer was stating, it is most likely the thermostat, I replaced the thermostat, unit tested good. Compressor, start/relay tested good, condenser fan and evap fan tested good."
Near Austin, TX 78759
Wesley
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite and replaced dead deli control and main control, no change. Unit still functions but deli control unresponsive. Ordering UI and returning. Found 12 volts to the deli control along the black and orange and yellow and orange. ; saved tckt"
Near Austin, TX 78731
Luis
Job Details: 10/19/2020
REFRIGERATOR KENMORE 106.454238 "Arrived on site for water leaking. Diagnosed a frozen drain,cleared obstruction in drain checked water flow through drain good.
Near Austin, TX 78739
Brandon
Job Details: 10/19/2020
OVEN WHIRLPOOL WOS97EC0HZ01 "Arrived on site for customer complaint of no display on console, found failed console, found new console in box was damaged, ordering console. ; ordrng 1 W11428592 (CONSOLE)"
Near Buda, TX 78610
Richard
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator door not closing properly. During testing found that the left hand door is sitting too low. The mullion does not move in and out when closing the door. Ordering all the door hinge parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10878115 (hinge-door) and 1 W10904595 (closer) and 1 W11218692 (hinge-door) and 1 WPW10505294 (cam)
Near Austin, TX 78727
David S
Job Details: 10/19/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer making a rubbing noise. I inspected the unit and work area. I gained access to the dryer inner cabinet. I found the guide wheels worn and the belt was starting to fray. I found the drum hitting the side of the cabinet. I placed pads where the drum was touching the cabinet. I also replaced the guide wheels, belt, and belt tensioner. I reassembled the unit and tested it. It is now operating as designed with no noise. Job complete."
Near Austin, TX 78704
Scott
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for clip on 3rd level rack broken . Replaced both upper rails . No water leaks detected at time of service. Job complete .
Near Kyle, TX 78640
Richard
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for the refrigerator ice maker container still freezing up. During testing found that the door is the caused of the issue will need to replace the left hand door. Ordering parts and office to schedule ; ordrng 1 W10910401 (ice-contnr) and 1 W11254957 (dor-fip) and 1 W11330486 (UI)
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2020
REFRIGERATOR KENMORE 106.5113921 "Arrived on site to inspect refrigerator sagging doors. Upon further inspection, I found the unit right RC door not level with the left FC door. I leveled the unit and raised the right door and tested door operations. Doors are functioning properly. No water leaks observed during service, job completed."
Near Leander, TX 78641
Jonathan S
Job Details: 10/19/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for dry not heating. Performed diagnostics and gained access to fuses and element. Tested resistance on fuses. Found cutoff of use opened failed cycling thermal stat. .; ordrng 1 W10900067 (THERMAL CUTOFF) and 1 WP8318268 (THERMISTOR FIX)
Near Austin, TX 78753
Matthew
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived onsite to replace previously diagnosed parts. Replaced evaporator fan, evaporator cover, damper control and drip pan. Reassembled unit, tested unit and unit is functioning properly. No leaks present at this time. Job complete ."
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
OVEN WHIRLPOOL GBD307PDB10 "Arrived on site to inspect wall oven control issues & lower oven stopped working. Upon further inspection, customer advised that when using both ovens, the control display will fade out and eventually come back on all the while it keeps heating. There have been times when it does this that over a period of time, the unit will make 3 beeping noises then shut off. I turned both ovens on at Bake at 350 degrees. I let them operate for approximately 30 mins and the unit operated as designed. I cycled the power to the unit and removed the touch panel to inspect the control and found a few diodes burnt out and one was broken and another was discolored (photos). I advised the customer that there is a possibility that the touch panel won’t work with the rebuilt control and I will order it as well.I removed the control and am ordering a rebuild, touch panel and XNOTE-LSO PER CUSTOMER REQUEST. Power to unit left turned off. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST )
Near Driftwood, TX 78619
Robert
Job Details: 10/19/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived onsite to test unit for unit not working, test unit found broken broil element, replaced broil element, test unit, unit working correctly, broiler working properly, job complete."
Near Austin, TX 78731
David Z
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for washer stopping when it should be pumping. Found door latch not holding, and door would crack a bit causing the cycle to stop. Replaced latch and retested. All is working as designed. Call complete."
Near Georgetown, TX 78626
Cliff
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose a dishwasher that is not heating. Tested unit and found heating element broken. Replaced heating element, cleared error, and informed homeowner on best procedures for cleaning and maintenance of unit. No further repairs are needed at this time and no leaks were found at time of service."
Near Austin, TX 78749
Leonardo
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to replace board and console and found yellow connected to board was melted inside. Couldn’t see it last time will need to order new wire harness. Office to reschedule ; ordrng 1 W10752245 (WIRE HARNESS )
Near Austin, TX 78744
Kevin
Job Details: 10/19/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found it is operating properly but customer has questions about how to add more water to loads. Explained how washer senses amount of laundry and ads enough water to wash it but washer will never submerge clothing or fill with water. Also explained how to load properly vs Previous method. Also found washer is sharing an outlet and recommended that it have its own outlet and circuit in the home. Washer is operating as intended, no water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for turning on intermittently, replaced console due to UI codes and issues with display, checked for any issues and found none. Tested both ovens, both heated and stopped heating. Complete"
Near Round Rock, TX 78681
Kayman
Job Details: 10/19/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived onsite for free standing ice maker making small deformed small cubes or will not make at all and not functioning properly. Upon inspection I found the filter stuck in the housing. I engaged the fill valve and it made a humming noise but no water dispensed I could not remove the filter but the resident was able to remove it using pliers. Once removed the water dispensed normally. The unit will need a new filter housing for repair.
Near Austin, TX 78726
David Z
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KSRS25IHWH02 Arrived on site for water leak coming from refrigerator on left side. Customer said leak hasn’t been there for a while. Checked evap drain and found a piece of plastic in it and a little ice. Removed ice with pick. Sealed drain tube with truck stock silicon. Unit seems to be working as designed now.The seals in the freezer / liner seem to be deteriorating and leak may come back since everything is aged. Call complete.
Near Austin, TX 78726
David Z
Job Details: 10/19/2020
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to install new RR valve. Installed new valve and retested. Unit is now functioning as designed. Office to schedule when PSP part arrives."
Near Austin, TX 78745
Leonardo
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT750SAHW0 Arrived on site to test unit for kick plate falling off. Test unit and found broken clips. Replaced clips test unit and unit test good job complete
Near Austin, TX 78750
Paul
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTM404KBS0 Arrived onsite for a dishwasher that’s making a buzzing noise. Mr stated the buzzing noise happens near the end of a cycle. I found the buzzing noise coming from the drain pump. Ordering W11412291 DRAIN PUMP. Office to RS.; ordrng 1 W11412291 (DRAIN PUMP)
Near Austin, TX 78717
Kayman
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite for dishwasher with burning rubber smell coming from unit and not draining. Upon inspection and after putting the unit into diagnostics I found some stored error codes of F8E4 F6E2 indicating issues with the drain pump and float switch. I removed the drain pump and found a piece of glass wedged in the impeller causing the failure. I reinstalled the pump and tested. The pump is working as designed at this time. I ran a quick diagnostics cycle to confirm the other function are working as well. All tests passed and the unit is working as designed at this time and no leaks were detected during time of service.CC. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect the fridge for a broken support and a broken filter, upon inspection found the filter br9e,
Near Leander, TX 78641
Lou
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to install previously diagnosed and ordered part. Due to the lid having damage in the back left corner and lid not closing correctly, I removed and replaced the lid and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 10/19/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to test unit for hood fan not working. Found wires where fan hooks up to completely shredded. Needing main harness to fix issue. ; ordrng 1 W11459357 (MAIN HARNESS)
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. I gained access to the evaporator. I secured the thermistor with foil tape and a zip tie. I installed the mounting tabs for the evaporator and secured it into place. I lifted the drip pan up on the left side so it will drain properly. I silicone sealed the back of the evaporator cover. I installed the new evap cover and reassembled the unit. It is working as designed. Job complete.
Near Austin, TX 78734
David Z
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived on site to diagnose dishwasher not draining. On arrival found small amount of water in dishwasher. Attempted to drain unit and only heard a glug, but did hear pump running. Found large amounts of sludge in the disposal drain hole and in the drain hoses. Cleared obstructions and retested. Unit is now draining as designed.
Near Austin, TX 78749
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice container stuck. Attempted to remove bin,found bin stuck forced ice container out,diagnosed a defective ice container,installed a new ice container tested removal of container good,tested ice dispenser unit working as designed"
Near Austin, TX 78731
David Z
Job Details: 10/19/2020
OVEN MAYTAG CWG3100AAS13 "Arrived on site to diagnose oven not heating. Checked ignitor and found ignitor element broken. Replaced ignitor and retested. Unit is now heating as designed.Call complete."
Near Austin, TX 78746
Wesley
Job Details: 10/19/2020
MICROWAVE KITCHENAID KEMC308KSS0 "Arrived onsite and found unit failed heating in microwave, uninstalled and opened and found symptoms of heating circuit failure. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
Near Killeen, TX 76542
Al
Job Details: 10/19/2020
DRYER MAYTAG MED5630HC0 Arrived on site and inspected dryer rattling noise.Found the unit will require sound pads to eliminate the rattling noisesNeeds more work.Office to reschedule ; ordrng 1 RESEARCH (SOUND PADS 4)
Near Round Rock, TX 78681
Kayman
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker would not harvest when called for through diagnostics. I replaced the ice maker and tested functions. The ice maker harvested and filled as designed. Advised resident to monitor unit and let us know if the issue persists. Job complete.
Near Austin, TX 78726
David Z
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived on site to diagnose dishwasher not draining. Customer advised me another company checked it out and found a broken drain pump. Removed drain pump and found the metal blade broken off. Replaced drain pump. Unit is now working as designed with no water leaks found. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/19/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and inspected washer.Unit display was intermittent.Found the UI plug wasn’t responding.Disassembled and found the connector had slipped from the UI causing the issues.Corrected the issue and unit tested as designed.Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 10/19/2020
DISHWASHER GE GDT545PSJ0SS "Arrived on site for customer complaint of dishwasher not working, found no voltage going to wash motor, I replaced main control, voltage tested good, found wash motor would not activate, I replaced wash motor, unit tested good. No leaks.
Near Austin, TX 78737
Leonardo
Job Details: 10/19/2020
DISHWASHER MAYTAG MDBH969AWS2 Arrived on site to replace sump and motor. Opened new sump and motor and found capacitor to motor damaged leaking. Will order new sump and motor. Office to reschedule ; ordrng 2 W10806705 (SUMP AND MOTOR)s
Near Austin, TX 78726
David Z
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to diagnose broken glass oven door. Found oven lower inner glass broken. Vacuumed broken glass and replaced inner glass. Retested and door is now working as designed. Call complete."
Near The Hills, TX 78738
Brandon
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of dent in front panel, ordering panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416371 (FRONT PANEL)"
Near Jarrell, TX 76537
Tyler
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived on site for a dishwasher that was tripped a breaker. Upon arrival I disassembled the unit and ran an ohm test on heating element as well as run a continuity test. Both failed. Heating element had no resistance nor continuity. I the. Ran a diagnostics test to test voltage from board to height limit stat and connections to element. When connected to multi meter unit functioned as designed with a steady 120v being supplied to heating element connections. But once connecters were reapplied back to element then tested it would trip each time heat was activated. after customer approval and repair i retested unit and found heating element turning on never tripped the breaker. Unit now functioning as designed call complete
Near Georgetown, TX 78626
Cliff
Job Details: 10/19/2020
WASHER MAYTAG MHWE251YG00 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found motor control failed.
Near Del Valle, TX 78617
Matthew
Job Details: 10/19/2020
WASHER MAYTAG MVWB865GW "Arrived onsite for washer not operating. Put unit in diagnostics and found f0e5 off balance load and f0e2 over suds. Put unit in auto test and found that the valve would not energize. Replaced valve, tested unit and unit is functioning properly. Agitator and spin were also tested and both work properly. No leaks present at this time. Job complete"
Near Austin, TX 78735
Leonardo
Job Details: 10/19/2020
RANGE WHIRLPOOL KVWB400DSS2 Arrived on site to test unit for vent hood lights not coming on. Test unit and found wire to light bulb not sitting correctly. Secured connection test unit and unit test good job complete.
Near Temple, TX 76502
Tyler
Job Details: 10/19/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer they had a door that would not stay shut properly. Upon further inspection I found that the dryer itself had a broken door strike and warped catch. I tested the door switch another fucked out of the dryer and everything does appear to be working as designed. We will need to order a new door catch as well as door strike. Office to reschedule due to one of the parts being out of stock; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
Near Lakeway, TX 78734
David Z
Job Details: 10/19/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to diagnose washer leaking from bottom. On arrival ran codes and only found F0E2, oversuds. Ran diagnostic cycle and found no dripS. Filled unit till it timed out, with water above door and bellow, and found no leaks. I found soap residue in the vent hose, and installed a deflector. Customer had affresh on hand. Advised to run affresh in unit and this should resolve based leaks, and to get video of a leak if they see it. All appears to be working as designed. Call complete."
Near Austin, TX 78704
Scott
Job Details: 10/19/2020
DRYER WHIRLPOOL WGD6620HC0 Arrived on site for noisy drier . Found two front rollers and pulley wheel now spinning freely . Replaced parts . Noise gone and dryer operating normal. No lint build up at time of service.job complete .
Near Waco, TX 76701
Jonathan M
Job Details: 10/19/2020
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washer that is leaking. Inspected unit and work area. Placed in in-service diagnostics and found an F5 E3 (unlock failure) and F0 E2 (over suds) error codes. Found the bellow clamp missing again causing water to drop on the floor. I called Techline and spoke to Ed SR# 7729070296.
Near Austin, TX 78749
Kevin
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site and found the right gasket now is torn, after replacing it use heat gun to ensure it is sealing properly, job complete"
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven light not working and display showing 0000. Upon further inspection, I found the unit display showing the time. I pressed the light button and the light failed to come on. I found that the unit oven had no bulb. I installed a new bulb and retested and unit is operating as designed. I tested the cooktop burners and all are operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78746
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXY00 "Arrived on site for door issues. Found hinge not installed to pin on bottom brackets,removed door installed hinge to pin reinstalled door tested door operation unit working as designed
Near Austin, TX 78717
Kayman
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite for oven with temps way off.upon inspection I found the oven sensor in correct range of resistance. I replaced the main control and tested the unit. Temp checks all passed and there was no need to calibrate at this time I advised he customer to keep an eye on the unit and let us know if the issue returns. Job complete.
Near Leander, TX 78641
Jonathan S
Job Details: 10/19/2020
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived on site to install previous diagnosed part. Inspected unit and found front right burner valve stem wobbly inside valve. Will need to replace valve. Removed top to gain access to harness, removed harness and installed new. Tested operation and checked for proper ground. Found center spark module and left rear will need to be replaced. Found no ETA on part. Inform customer on gas cutoff to unit if needed. ; ordrng 3 WP8190929 (MODULE )s and 1 WPW10569183 (RIGHT FRONT BURNER VALVE)"
Near Austin, TX 78717
Kayman
Job Details: 10/19/2020
OVEN WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. I installed the spark module and main control. I tested the unit and it is now operating as designed. No more flicker on the UI while ignitors are sparking. The unit will connect to WiFi but his APP is saying not connected. I gave the customer the WiFi connect team phone number to better assist him with this WiFi issue. Unit is otherwise working as designed and no gas leaks were detected during time of service. Job complete
Near Hays, TX 78610
Richard
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for the refrigerator not cooling properly. Replaced evaporator fan motor and harness and control box. Refrigerator tested good and evaporator has a good frost pattern. Complete
Near Waco, TX 76705
Jonathan M
Job Details: 10/19/2020
OVEN FRIGIDAIRE FGEW2766UFA Arrived on site for an oven that has no power. Inspected unit and work area. Removed unit from the wall and tested voltage. Found unit only receiving 120 V through the L2 circuit only. L1 to neutral had no voltage. Advise customer to get an electrician to fix your outlet or breaker. Call complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to test unit for middle burner burning too hot. Tested unit found there had been a spill(took pic). Customer claims nothing was ever spilled. Replaced orifice and burner head, tested unit, unit works good. Job complete."
Near Kempner, TX 76539
Al
Job Details: 10/19/2020
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site and inspected the tubing.Failed to bring part which was needed for the repair Ordering additional parts.Office to reschedule the customer.; ordrng 4 WPW10334458 (5/16-1/4 QUICK CONNECTORS)s and 2 WR02X11330 (UNION CONNECTOR )s
Near Nolanville, TX 76559
Al
Job Details: 10/19/2020
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected washer.Found the unit wouldn’t go into a ful spin.the wash plate seemed to be defective.Free spin the tub and found the gearcase is needed.Office to reschedule the customer due to psp parts.Needs more work.; ordrng 1 W10902814 (WASH PLATE) and 1 W11455453 (GEARCASE )
Near Temple, TX 76502
Jonathan M
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for a dishwasher that was flashing an F8 E4 (float switch open) error code. Inspected unit and work area. Attempted to place an in-service diagnostics and unit would not let me do to consistently flashing F 84 error. Found drip pan underneath unit and found water valve leaking into overflow pan. Tightened water connections and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Found customer is under manufacturer warranty. Attempted to jump icemaker and unit would not turn on. Tested voltage going from L to N on the icemaker and found no voltage. Removed icemaker and found icemaker harness not connected with the icemaker. Attempted to reconnect icemaker but found the harness not securing onto the icemaker properly causing the harness to pull out of the icemaker when screwed into the side wall. Replaced icemaker and harness together and tested unit. Unit cycled and failed and is working as designed. Call complete.
Near Georgetown, TX 78626
James
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and tested operation. Found fresh food temp at 26 and freezer at 2 degrees. Ohmed thermistors and found fresh food ohms at 11.35k and evaporator at 23.4k. Edifies full frost pattern on evaporator and called tech line. Spoke to Butch #7728894465. No recommended repair at this time. Issue being sent to Product lead for review. Whirlpool will contact our office or the customer for next steps
Near Belton, TX 76513
Tyler
Job Details: 10/19/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer that had a hole in the outer tub assembly as well as making a grinding noise when spin cycle according to customer. After further inspection of the unit I was able to verify that there is a quarter size hole on the back Left corner of the outer tub inside the cavity of the washer I attempted to pull the outer tub out of the unit to verify if it was still salvageable and found that in the process the hub head cracked and the outer tub would not separate from the inner tub around the gear case. We will need to return with a gear case inner and outer tub as well as other hardware to complete a full rebuild on the washer. Office to reschedule call due to out of stock parts and will need to schedule for a two hour two technician repair; ordrng 1 UNKNOWN (NEED SCHEDULED 2HR/2TECHS) and 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10863013 (dispenser) and 1 W10866250 (capac
Near Lampasas, TX 76550
Al
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected freezer dripping water from underneath.Found the drain was clogged with debris, which was preventing the unit draining process.I removed the debris, used my steamer to defrost the drain and cleared all of the ice buildup underneath the storage drawer.Unit now drains properly.No leaks.Job complete"
Near Austin, TX 78748
Luis
Job Details: 10/19/2020
REFRIGERATOR MAYTAG PBF1951HEW "Arrived on site for water leaking and ice issue. Found icemaker not level causing water to leak out,found damaged screw holding icemaker. Replaced screw,installed icemaker tested bail arm working,rna icemaker through a cycle water filled with no leaks unit working as designed."
Near Riesel, TX 76682
Jonathan M
Job Details: 10/19/2020
WASHER GE GFW450SSM1WW "Arrived on site for a washer that is pausing before it completes cycle. Inspected unit and work area. Placed in service diagnostics and found in E42 and an E48 (over trip/over current, motor over temp or heat sink over temp). Ran the unit through a high speed spin and customer advised that the unit doesn’t do it every cycle but it is very intermittent. I see Ben would run for five minutes without fail. I called GE tech line and spoke to Trevor (no SR number). He had me running a check through the motor to make sure the motor wasn’t at fault. He advised that the motor winding was a little low but within range. He advised to replace the inverter and if there were still ongoing issues to replace the motor. Got authorization from the office to replace the inverter and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78747
Leonardo
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking found unit leaking from feed tube. Ordering new feed tube and bottom and top spray arm. Office to reschedule. ; ordrng 1 W10671930 (FEED TUBE ) and 1 WPW10317197 (UPPER SPRAY ARM ) and 1 WPW10319027 (LOWER SPRAY ARMS )
Near Lakeway, TX 78734
Brandon
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for customer complaint of ice maker not producing ice after it worked for two weeks. Found fill tube heater wire broke, ordering fill tube heater, covered under AE Warranty. ; ordrng 1 W11366500 (FILL TUBE HEATER)"
Near Austin, TX 78747
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for damaged cabinet. Found back right side corner heavily damaged
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect washer for leaking from front of door, upon inspection found the tub cracked, spoke with Techline and was instructed to order tub. Office to reschedule ; ordrng 1 W10908439 (TUB )"
Near Kempner, TX 76539
Al
Job Details: 10/19/2020
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site and inspected newly installed ice maker (another company) not making ice.Verified and called Whirlpool Techline and spoke with ROBERT.SR#7729063898 Found the newly installed ice maker was defective.Removed and replaced it and unit tested as designed, filled with water and cycled properlyNo leaks detected at the time of service.Job complete Customer satisfied"
Near Temple, TX 76502
Jonathan M
Job Details: 10/19/2020
DRYER MAYTAG MEDB855DC4 Arrived on site for a dryer that was making a squealing sound during operation. Inspected unit and work area. Customer advised that she thinks the issue is with a sock that had dropped inside her lint trap. She said that she tried to remove it but was unable to. Attempted to spin the basket by hand was able to spin it one way but not the other. Removed the front panel and found a sock stuck in your blower housing causing the motor and blower wheel not to be able to turn. Removed sock and reassembled unit. Tested unit in a normal cycle and unit is running as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
COOKTOP KITCHENAID KGCU467VSS01 Primary tech completed notes.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/19/2020
COOKTOP KITCHENAID KGCU467VSS01 Arrived onsite to install previously diagnosed parts. We installed the spark module and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service.
Near Belton, TX 76513
Al
Job Details: 10/19/2020
WASHER WHIRLPOOL GHW9150PW4 Arrived on site and inspected duet washer F02 code.Confirmed the complaint and found the drain catch was clogged with a multitude of unknown items.Photographed and allowed the customer to clean the catch.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete.Customer satisfied.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom the tub. Removed the water and pulled the unit out to inspect the drain pump. I found the chopper on the drain pump was broken and lodged in the empellars keeping the pump from operating properly. I advised the customer of my findings and am ordering the drain pump and office to schedule return service. No water leaks observed during service.; ordrng 1 W11412663 (DRAIN PUMP)"
Near Killeen, TX 76542
Al
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously ordered parts.Customer purchased a filter since the last call and the unit now functions properly.No parts installed.Job complete
Near New Braunfels, TX 78130
Andrew
Job Details: 10/19/2020
MICROWAVE JENN-AIR JMW2430DP02 "Arrived on site to replace control panel from previous diagnosis. Installed new control panel and was now able to navigate options, tested unit, microwave was not operating. Found loose connection on transformer. Secured connection. Tested unit, unit works good. Job complete."
Near Lakeway, TX 78734
David Z
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 "Arrived on site to install previously diagnosed parts to resolve freezer air leak. Replaced both brackets, gasket, and touched up cabinet sealer. Heated gasket and formed for best fit. All is working as Designed. Verified FC door sealed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2020
OVEN KITCHENAID KODE500EBS02 "Arrived on site to test unit for inner glass on top oven door had crack. Found hair burnt on surface of glass. Removed burnt hair, verified with customer what she thought was a crack was actually just a hair and issue is no longer present. I checked both outer and inner glass panel along with customer and verified glass is in tact and not broken or cracked. Job complete."
Near Manchaca, TX 78652
Kevin
Job Details: 10/19/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and replaced thermistor diagnosed on previous visit, after replacement dryer is now heating properly, took one picture, job complete."
Near Austin, TX 78733
Kevin
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site found no power showing on display. Attempted to enter a diagnostic cycle and dishwasher is not responding. Turn power off at force light switch above dishwasher. Inspected connections at terminal block and they look good. Removed front door panel and reset incoming power connections that control board. Turn power back on that light switch and dishwasher it will now start a diagnostic cycle. Ran 2 diagnostic cycles and dishwasher completed both, job complete."
Near Austin, TX 78728
David S
Job Details: 10/19/2020
RANGE KITCHENAID KFGG500ESS2 Arrived on site to install previous diagnosed parts. I gained access to the right side hinge receiver and replaced with new. The door is now closing and sealing properly. Job complete.
Near McQueeney, TX 78123
Jacob
Job Details: 10/16/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite to replace part ordered by previous tech. Replaced lid to unit. Tested unit. Unit test good. No issues at this time. Job complete