Service History 570

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Blanco, Texas 78606

Andrey

Job Details: 11/20/2023

"Arrived on site to replace previously diagnosed detergent flow meter and drawer, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Wesley

Job Details: 11/20/2023

Arrived onsite for noise complaint and found vibration from blower housing. Found back pressure significant due to length of duct. Cleaned the external lint trap accessed and clean the blower wheel. Used all sound pad to mitigate noisy vibrating. Unit is now operating as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Leander, Texas 78645

Paul

Job Details: 11/20/2023

Arrived onsite for a cooktop with broken or missing parts. I found the vent missing. I installed a lower vent. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Wimberley, Texas 78676

Andrey

Job Details: 11/20/2023

"Arrived on site to test unit for beeping and vibration, customer had a recording of noise and its more of a crackling noise, at the time of service the noise started, pulled unit out and found multiple pieces of tape vibrating against unit, removed tape and tested, noise is now gone and customer will monitor, at this time unit is running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Round Rock, Texas 78681

Blake

Job Details: 11/20/2023

Arrived on site to inspect side by side refrigerator. The customer informed me the unit will not make ice. I tested temperatures and found them good. I tested water at the dispenser and found it good. I found the ice maker switch in the off position. I turned the switch on and tested the ice maker. I preformed a harvest cycle and it passed. I ran a fill test and it passed. I tested the thermistor and bucket switch and found good readings. I instructed the customer to keep an eye on it and let us know if it does not harvest ice. The unit is operating as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD708MPS00

Near Austin, Texas 78731

Kimo

Job Details: 11/20/2023

"Arrived onsite for a refrigerator that is not consistently making ice. Upon arrival I performed a temp test in the fc and found it at 7? upon further inspection I found ice in the ice try and 2 cubes in the bin. And the ice level sensor light is not showing and activity. Which point to the receiver/ emitter board issue. I am ordering the and scheduled for the 11/30/23 ; ordrng 1 W11629974 (Board, Receiver) and 1 W11629974 (Board, Emitter Circuit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Harker Heights, Texas 76548

Tyler

Job Details: 11/20/2023

"Arrived on site for refrigerator not allowing pantry drawer to sit correctly. Upon arrival confirmed issue and found W10508326 pantry roller support(right side), W10508327 roller support (left side)warping and not holding shelf properly. Will need office to reschedule once availability of supports are known.; ordrng 1 W10508327 (Support(left side)) and 1 W10508326 (Support (right side))"

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 11/20/2023

"JJW2830LL00 Arrived to inspect codes. The unit had overtemp and loss of communication codes for the lower chamber. I found the harness side of the sensor connection required adjustment and after complete, the issue was resolved and the unit resumed normal function."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Austin, Texas 78732

Kimo

Job Details: 11/20/2023

Arrived onsite for a DW where the door falls open. Upon inspection I found that the hinges on the door were broken. I replaced them and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Wimberley, Texas 78676

Andrey

Job Details: 11/20/2023

"Arrived on site to test unit for loud noise, tested unit found noise not present when testing empty washer but under load a loud grinding noise starts, replaced gear case and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, Texas 78628

Sterling

Job Details: 11/20/2023

"On arrival verified complaint of center burner not burning correctly. Found center burner on medium has a soft 5inch high flame. High and simmer settings function correctly. Recommend replacing the valve for center burner, burner head and burner. Customer requested reschedule for 12/11; ordrng 1 W11246817 (Center valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, Texas 78745

Luis

Job Details: 11/20/2023

"Arrived on site. Per customer ice cream was soft but rest of freezer working,found some ice build up on walls,checked door seal in freezer good. Gasket sealing correctly on all sides,fan working and unit cooling correctly,found damaged and ripped fresh food gasket ordering new gasket. ; ordrng 1 W10443314 (Fresh food gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, Texas 78628

Sterling

Job Details: 11/20/2023

On arrival verified complaint of noise. Found noise is the same as previous repair. Damper motor is clicking. Replaced motor and all operational test good. Job complete no leaks detected during service

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Wimberley, Texas 78676

Andrey

Job Details: 11/20/2023

"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced from truck stock part W11395618 and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Austin, Texas 78747

Scott

Job Details: 11/20/2023

Arrived on site for poor drying. Ran diagnostics got vent error code . Also door is starting rust around vent hole . Ordering vent and door panel. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11461682 (Panel) and 1 W11649995 (Vent) and 1 W11545539 (Gasket)

We serviced a

WHIRLPOOL OVEN

Model WGE555S0BS

Near Johnson City, Texas 78636

Andrey

Job Details: 11/20/2023

"Arrived on site to replace previously diagnosed oven sensors and door latches, warranty shipped latches directly to customer replaced sensors and both latches, tested unit is now running as designed, job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wimberley, Texas 78676

Andrey

Job Details: 11/20/2023

"Arrived on test unit for excessive shaking, customer stated that it she was washing sheets and the unit started to shake violently, only happened once on bulky and other cycles are good, tested unit found it slightly wobbling, adjusted unit and tested could not find anything wrong else wrong with it, explained to customer how to load properly and pause and adjust when needed, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Austin, Texas 78732

Kimo

Job Details: 11/20/2023

"Arrived onsite for a dryer that is not operating. Upon arrival I ran the unit and found the it would run for little bit and when it started to heat it would stop heating and tumbling. I tested the voltage and found that it was stable when the unit is running. I did find the there is a suction button code stored I am ordering the console, thermistor, and returning with the control. 11/29/23; ordrng 1 W11561663 (CONSOLE CONSOLE) and 1 W11627521 (CNTRL-ELEC) and 1 WP8577274 (THERMISTOR THERMISTOR) and 1 W10900067 (CUTOFF-TML)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bastrop, Texas 78602

Joe Z

Job Details: 11/20/2023

"Arrived on site for Rc not cooling, but fc cooling correctly. Upon arrival, inspected unit and the fc has lots of frost and the rc cabinet has lots of water condensation. Found large gap at bottom of rc cabinet. Uploaded pictures to SD. Contacted techline for assistance. Chris from techline. Explained to tech about findings. Tech requested pictures. Submitted pictures. Tech advised that there is no repair that can be made at this time. Will send pictures in for review and customer will be notified. SR#7737828514. Job complete"

We serviced a

JENN-AIR COOKTOP

Model JGC3530GS01

Near Round Rock, Texas 78664

Blake

Job Details: 11/20/2023

Arrived on site to inspect gas cooktop. All burners wont ignite except for the middle burner. I found the switch harness bad. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78749

Luis

Job Details: 11/20/2023

"Arrived on site for not dispensing ice. Tested unit,removed container,adjusted auger motor,found door not fully contacting switch,adjusted upper hinge to door tested ice dispenser unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Gatesville, Texas 76528

Jonathan M

Job Details: 11/20/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has been intermittently cooling, but generally is not holding their food. Advised that makes a buzzing sound and then it will make a clicking sound which they read online indicates an issue with the compressor. Found the unit not cooling upon entry. Ran unit through diagnostics and was able to get the compressor to kick on. Found the unit over-amping, and would shut off within 5 to 10 seconds. I swapped out the start device on it to see if that would fix the issue. Found the unit still over-amping indicating a faulty compressor. Ordering All sealed system components and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, Texas 78749

Luis

Job Details: 11/20/2023

"Arrived on site for no ice and unit unable to be rolled out. Found a defective roller assembly,replaced roller assembly removed ice container found ice jammed between shut off arm and housing,removed obstruction icemaker ran through a harvest and filled with water. ; used 1 Wpw10515763 (Roller cab) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Wimberley, Texas 78676

Andrey

Job Details: 11/20/2023

"Arrived on site to test unit for multiple lights not working, tested unit found 5 lights bout in random spots, replaced all lights with new upgraded version per service pointer W11606409 Rev G, u it is now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Gatesville, Texas 76528

Jonathan M

Job Details: 11/20/2023

Arrived on site for a wash machine that will not turn on. Inspected unit and work area. Found the unit stuck in a drain and would not allow the customer to start any other cycles or unlock the lid. Found the tub completely empty of water and attempted to power cycle the unit. Found the unit still continuing to try to drain. Removed the pressure hose from the control and tested the pressure hose. Found the pressure hose was good but the unit still would not stop attempting to drain. Checked resistance through the drain pump and found proper resistance. I replaced the control and tested unit. Unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, Texas 78721

Luis

Job Details: 11/20/2023

"Arrived on site for thin to no ice. Ran diagnostics found weak water flow to pan and sensor shutting off water flow early,replaced valve and pump that includes sensor,ran normal cycle water filled pan correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near The Hills, Texas 78738

Scott

Job Details: 11/20/2023

Arrived on site for fridge not making ice . Found bail arm stuck downward. Replaced icemaker. Ran harvest . Unit harvested and filled properly . Door switch and ice bin switch checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bastrop, Texas 78602

Joe Z

Job Details: 11/20/2023

"Arrived on site for leaking water from ice dispenser. Upon arrival inspected unit and customer has ice maker off. Restored power to icemaker. Ran diagnostics ice door, icemaker harvest, ice box fan and all temperatures are correct. Did ice maker fill test and fill correctly and valve is not weeping. Cannot duplicate the issue. Customer will monitor unit, take pictures of ice cubes and water dripping from ice door. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Niederwald, Texas 78640

Matthew

Job Details: 11/20/2023

"arrived onsite for unit leaking from ice maker. Found issue was ice was melting and water was dripping due to temperature increase. Unit having what appears to be Defrost issues. Disassembled and found drain line clogged leading to backup and ice buildup. Evaporator was covered in ice. Found heater extension not inserted into drain port. Heater is energizing. Adjusted extension . If symptoms persist recommend replacing Control, thermistor and heater. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near The Hills, Texas 78738

Scott

Job Details: 11/20/2023

Arrived on site for long dry times and having to do cycle multiple time to dry load . Ran diagnostics. No error codes . Ran temp and air flow meter checks . Temps are cycling correctly. Ran unit with exhaust on and off . Test indicated an air flow restriction. Recommended having vent company recheck exhaust vent . Collected 162.36 AUTHO 3C9FKYJob complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Kyle, Texas 78640

Matthew

Job Details: 11/20/2023

Arrived onsite for unit freezing food in fresh food section. Found damper staying open longer that normal. Tested and found damper mechanism good. Checked thermistors at control and recorded 5.98k ohm RC (47 degrees) and 15.65 k ohm freezer. Called tech line for assistance. Spoke to Chris. SR#7737832321. Found that RC cabinet thermistor was not positioned correctly and tucked behind LED module. Tech recommended securing thermistor and allowing temperature to stabilize. If symptoms persist tech recommend replacing RC thermistor. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Austin, Texas 78724

Wesley

Job Details: 11/20/2023

Arrived onsite for no operation since install. Found unit power supply insufficient. No voltage reading at the outlet. Advised that the power supply would need to be corrected to restore function.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Leander, Texas 78641

Miguel

Job Details: 11/20/2023

Arrived on site for washer not working. Removed and replaced wire harness. Reassembled and Found gearcase is screeching. Replaced gearcase and cam. Verified operation. Call complete.

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Belton, Texas 76513

Tyler

Job Details: 11/20/2023

Arrived on site for range still clicking when burners were activated. Upon arrival traced issue to terminal wiring and found intermittent failure in power. I was able to temporarily get burners to work and instructed customer to repair polarity at outlet. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Austin, Texas 78731

Kimo

Job Details: 11/20/2023

"Arrived onsite for a refrigerator that has condensation forming in the fc and RC. Upon inspection I found this to be true for both sections I found the the in the RC the right side door gasket was torn and was letting warm air in causing the condensation there the fc had condensation as well and the was caused by there being a separation of the inner and outer door skins on the fc door. The customer mentioned to me the some of his items freezer and the basket of the fc on the top shelf I advised him that when packing the unit to always leave some space at the vent for good airflow, after making sure that the damper worked properly. I am ordering the fc door and the cover to be replaced. I replaced the right RC door gasket to help with the condensation in the RC, office reschedule ; ordrng 1 12977880SQ (DOR-FIP SS) and 1 W11519867 (COVER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Austin, Texas 78722

Wesley

Job Details: 11/20/2023

Arrived onsite and found unit operating with failed gasket formation causing condensation. Reformed gasket with heat treatment. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, Texas 78722

Wesley

Job Details: 11/20/2023

Arrived onsite for not operating and found shorted compressor not powering on. No cool. Ordering r600a sealed system repair. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a

We serviced a

MAYTAG RANGE

Model mer7700lz2

Near Bastrop, Texas 78602

Joe Z

Job Details: 11/20/2023

Arrived on site to install previously ordered parts. Replaced both front left and right infinity switches. Test unit no is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Austin, Texas 78744

Matthew

Job Details: 11/20/2023

"Arrived onsite for unit tripping breaker during preheat. Per Whirlpool, replacing both elements and main control. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78731

Chase

Job Details: 11/20/2023

outer door and top. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Copperas Cove, Texas 76522

Tyler

Job Details: 11/20/2023

"Arrived on site for washer making a squealing noise. Upon arrival confirmed sound failure and traced it to the water valve, found water connections reversed in pipes of home and hot water was coming from cold water cutoff. Swapped hoses and tested unit. Found no leaks or abnormal noises. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Austin, Texas 78704

Luis

Job Details: 11/20/2023

"Arrived on site for freezing in fresh food compartment. Found diffuser door stuck open,replaced defective diffuser assembly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78748

Luis

Job Details: 11/20/2023

"Arrived on site. Customer powered unit off,found ice build up on cover,removed cover and cleared ice found brown heater lead not inserted to harness,replaced heater assembly also replaced ui and thermistor. ; used 1 Wpw10384183 from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 11/20/2023

Arrived onsite for water dispenser stream of water hitting the paddle. Installed the new spigot and readjusted the water tube to not but pressure on the spigot. The unit is operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78750

Paul

Job Details: 11/20/2023

Arrived onsite for a dishwasher that will not start. The customer says you can turn it on and it runs a few minutes then shuts off. I checked stored error codes and found an F8E2. I started the diagnostics test and found the machine not filling with water. I inspected under the machine and found both blue wires broken off at the molex connector of the valve. The wire harness will need to be replaced. Ordering W11568793 harness. Office to RS.; ordrng 1 W11568793 (Wire harness)

We serviced a

GE OVEN

Model JT5500SF5SS

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 11/20/2023

Arrived onsite for F97 error. On inspection the error was both stoves and when start them it errors out in the first minute. I gained access to the back of unit ohmed out both fans and they were good. On the fans is a senor board that monitors the speed of the fan. The fans work I think they the lower one is spinning to slow or the sensor is bad. I installed the upper fan with the old sensor and it made no difference. Ordering the lower fan and the sensor board. Office to reschedule when parts arrive.; ordrng 1 WB26X35089 (Lower fan) and 1 WB27X28659 (Sensor board)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Cedar Park, Texas 78613

Miguel

Job Details: 11/20/2023

"Arrived on site with new parts. Removed bottom section. Replaced cam and actuator for noise, recalibrated washer. Verified operation. Call complete."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Round Rock, Texas 78681

Blake

Job Details: 11/20/2023

Arrived on site to inspect dryer noise. I verified the issue. I disassembled the unit and found the idler bearing worn causing the squealing noise. I removed and replaced the idler bearing as well as all the drum bearings and the belt. I reassembled and tested. The unit now operates as designed. I found good heat and airflow while running.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, Texas 78633

Lou

Job Details: 11/20/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left FC door and found the water line connections were different from the old door which will require a 5/16-1/4 inch reducing coupler. Using a coupler from my van stock (WPW10334458). I adjusted the tubing and removed and replaced the coupler and tested the unit. Unit is dispensing water with no leaks at the coupler and ice maker is harvesting and filling as designed. No water leaks observed during service, job completed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Killeen, Texas 76549

Tyler

Job Details: 11/20/2023

"Arrived on site for washer not spinning cloths out properly during spin. Upon arrival found f7e6. Inspected motor and cap but found no failures. Found actuator shifting as designed. Found gearcase. Splutch, and belt worn down and screeching when activated. Rescheduled customer for 11/29/23 to complete repairs. Ordering W11454741 gearcase, W11239857 belt, W10721967 splutch, ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Killeen, Texas 76549

Tyler

Job Details: 11/20/2023

"Arrived on site for dryer making a screeching noise when used. Upon arrival confirmed issue and found roller support kit had failed. Replaced kit and tested dryer, found it working as designed call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Marble Falls, Texas 78654

Gerry C

Job Details: 11/20/2023

"KRFC302ESS06 Arrived to inspect FC not closing. I found the retractor for the left slide had stuck and after freeing it, the issue was resolved. I ensured the gasket had bedded correctly and tested. I sealed gapping and adjusted the chassis. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS09

Near Marble Falls, Texas 78654

Gerry C

Job Details: 11/20/2023

"KRFC300ESS09 Arrived to inspect cooling issue. I found the evaporator was fully frozen and inspect revealed an open circuit to the defrost system. I removed the evaporator cover and found both sides of the element had not been plugged in during manufacture and after correcting, the unit resumed normal function. No leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Meadowlakes, Texas 78654

Gerry C

Job Details: 11/20/2023

"KDTM704KPS1 Arrived to inspect non-operation. I found FA-E2 as the only stored error and the F10-E2 is known to occur occasionally, with no cause and is likely from momentary power loss, or moisture within the electronic area(s.) I found the panel seal between the UI and inner door was missing and am ordering to correct. Due to the nature of the issue, I am also ordering the UI. All other items within the door tested as designed and there were no water marks within the drying fan or wax motor assemblies. Kick plate Screws were incorrect and ordered. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11412696 (Panel Seal) and 1 W11622495 (Console) and 2 W11551775 (Kickplate Screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Georgetown, Texas 78633

Lou

Job Details: 11/20/2023

"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, the customer advised that the ice maker keeps leaking water into the freezer section and down into the fresh foods section. I found a cut piece of tubing on the original fill tube and a ziptie sitting on top of the unit (photo). Customer advised the ziptie came off. I found the original fill tube is long enough but had to be pulled forward to properly rest inside the spillway of the ice maker. Using some tubing from my van stock, I cut a longer piece of tubing and removed the old tubing and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Round Rock, Texas 78665

Blake

Job Details: 11/20/2023

Arrived on site to install UI. I removed and replaced the UI and tested. The unit now operates as designed.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Jonesboro, Texas 76538

Jonathan M

Job Details: 11/20/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator, coupler, agitator cam, hub, and agitator screw. Reassembled the unit and tested it in diagnostics. Found the unit not agitate during the agitation portion of the cycle and instead spinning the basket from side to side. I checked underneath the washer and found the actuator broken, causing the issue. Ordering the actuator and rescheduled the customer to 12/4. ; ordrng 1 W11212745 (Actuator)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, Texas 78738

Scott

Job Details: 11/20/2023

Arrived on site for oven bake not heating . Found bake will come on but only after broil has run for a minute or two . Found only error code was UI. Did hard reset. All checking normal after reset . Advised customer to have unit connected to WiFi for software updates and patches . Charged 162.36 collected 186.71 AUTHO JKN4THJob complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Austin, Texas 78704

Wesley

Job Details: 11/20/2023

Arrived onsite and installed the sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bastrop, Texas 78602

Joe Z

Job Details: 11/20/2023

Arrived on site to install previously ordered part. Replaced sump and motor. Test unit and operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, Texas 78701

Wesley

Job Details: 11/20/2023

Arrived onsite and found unit operating with failed motor pulled which had over heated and sheered off. Ordering motor and tension pulley wheel to repair. Belt will need replacing also because it is damaged. Ordering repair kit also as pulley wheel should be replaced at the same time. ; ordrng 1 W11209428 (Motor) and 1 4392067 (Dryer kit) and 1 W11573366 (Blower wheel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Round Rock, Texas 78665

Blake

Job Details: 11/20/2023

Arrived on site to inspect dishwasher leak from left overflow hose. I installed the clear door and ran multiple test cycles. I found all spray arms working properly. The unit still leaks from the overflow hose while the wash pump is on. I found water dripping further back from the overflow hose. After inspecting the leak further I found the tub leaking from the lower portion. The tub is leaking directly above the left overflow hose causing water to drip from the hose. I am ordering the tub assembly to resolve. Office to order parts and schedule service. ; ordrng 1 W11409866 (Tub assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, Texas 78725

Matthew

Job Details: 11/20/2023

Arrived onsite for unit giving F8E4 error. Inspected and found failed Float switch . Replaced switch. Also made recommendations for customer to replace supply line due to premature ware. No leaks present at this time. Job complete.

We serviced a

LG REFRIGERATOR

Model LRSOS2706S

Near Lakeway, Texas 78734

Scott

Job Details: 11/20/2023

"Arrived on site for fridge not making larger cubes . Tried reset button on IM ., no response from maker . Replaced ice maker . Ran harvest successfully. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ7

Near Leander, Texas 78641

Lou

Job Details: 11/18/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the damper being damaged, I removed and replaced the damper and re-sealed the vent cover and tested. Unit is operating as designed and venting as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, Texas 78746

Luis

Job Details: 11/18/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Liberty Hill, Texas 78642

Lou

Job Details: 11/18/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch assembly and tested. Before testing, I placed the unit in diagnostics and checked error codes and found F5E1-door latch. I cleared the code and continued with testing and the unit is operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, Texas 78634

David Z

Job Details: 11/18/2023

"Arrived on site to follow up on dryer that is not starting. Ran unit and found the dryer starting with no issues. Resident said it had issues starting once, and no issues afterwards. No repair needed. Repair completed."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Georgetown, Texas 78633

Gerry C

Job Details: 11/18/2023

"MHW6630HC3 Arrived to inspect water issue. Upon entering service test mode, I found F8E1, F0E2 and F5E2 stored in error code memory and cleared for testing. I found the 1st stage of the cold valve would not fill and made an irregular noise. I removed and replaced the valve and tested. The unit resumed normal operation. I advised the customer on detergent use, as there were laundry pods in the vicinity and recommended less detergent, due to the error codes that were found within the service mode. No leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Braunfels, Texas 78130

Andrey

Job Details: 11/18/2023

"Arrived on site to test unit for handle issues, tested unit found it damaged and left side extremely loose, attempted to tighten but screw is stripped, replaced handle and tested, unit is now running as designed, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, Texas 78746

Luis

Job Details: 11/18/2023

"Arrived on site for no ice. Replaced the compressor,evaporator and drier,while sealed system was exposed ran compressor test good frost pattern on evaporator,reassembled unit checked all hose ran diagnostics all test passed no leaks at tubing or connections ran compressor test again good frost pattern unit working as designed. No charge due to previous repair attempted."

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Austin, Texas 78745

Joe Z

Job Details: 11/18/2023

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Test unit and is now spinning. Correctly. Unit is operas designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Andrey

Job Details: 11/18/2023

"Arrived on site to test unit for water not draining, tested unit found loose connection on drain pump and water lines reversed,secured and installed water lines properly, tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, Texas 78724

Joe Z

Job Details: 11/18/2023

"Arrived on site for leaking water. Upon arrival, test unit and found leaking fro owi sensor. Found owi is not correctly installed. Reinstalled owi sensor correctly. Test unit and is operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Leander, Texas 78641

Miguel

Job Details: 11/18/2023

"Arrived onsite for washer making noise. Found no stored errors. Inspected underneath and found oil. Removed dream. Replaced gear assembly, cam and suspension. Calibrated washer. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Andice, Texas 78628

Lou

Job Details: 11/18/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F8E4 & F9E2. I cleared the codes and continued with testing. While testing, I removed the float switch from the drain pan and found water with detergent in the pan. Cleaned the pan and placed it back in place. The unit operated as designed. I found the left side upper corner of the tub/door gasket was pushed inward when it should have been pulled out when the door was opened. I found dry water spots along the inner door panel where it seals at the gasket. I removed and replaced the float switch and tub/door gasket and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, Texas 78633

Gerry C

Job Details: 11/18/2023

"KRFF507HPS04 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming the system and allowing it to sit for an additional 15 minutes, I charged with the MFG recommended charge and tested. The unit started cooling as designed. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model MED6230RHW0

Near Georgetown, Texas 78628

Lou

Job Details: 11/18/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel fascia being damaged, I removed and replaced the fascia and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, Texas 78641

Maurice R

Job Details: 11/18/2023

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. I found the gasket had flattened out on the inner door and allowing the water to leak down the side into the tray. Replaced the gasket and ran the diagnostic cycle and no water leaks detected during service.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, Texas 78746

Luis

Job Details: 11/18/2023

"1036Arrived on site for unit shutting itself off and water in bin. Diagnosed a defective external drain pump,removed defective pump installed new pump ran water through tubing and pump water drained no leaks at connections or tubing unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Leander, Texas 78641

Lou

Job Details: 11/18/2023

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I tested the outlet and found no power. I checked the breaker and found it to be a GFCI breaker and it was turned on. As I went to check the disposal outlet for power, I found the disposal and dishwasher both have switches under the sink and they were both turned off. I turned the dishwasher on and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, Texas 78660

David Z

Job Details: 11/18/2023

"Arrived on site to diagnose dryer running but not turning drum. Tested unit and found motor runs but belt isn't connected. Diassembled unit and found the belt nut on the motor broken off. Replaced motor, belt and tensioner. Reassembled and tested. Verified unit working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Austin, Texas 78744

Joe Z

Job Details: 11/18/2023

Arrived on site to install previously ordered parts. Replaced FC door and badge. Used heat gun to for gasket. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78744

Joe Z

Job Details: 11/18/2023

"Arrived on site for not operating and makes noise. And shakes a lot. Upon arrival, ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test. Can here motor energize but not turn basket. Raised unit to inspect lower components. Found belt shield fell off gearcase. And cam has dropped again per previous visit. Need to replace cam. Replace cam and test unit by running a normal cycle with laundry. Unit is banging violently. Found lots of holes in basket are not pierced. Need to replace basket. Ordering basket, belt , shield and shield screws. Office to reschedule ; ordrng 1 W11611297 (Belt) and 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leander, Texas 78641

Lou

Job Details: 11/18/2023

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and placed my tester inside the unit while testing and found the unit not heating and making a loud humming noise. I removed the unit from the wall and gained access to the magnetron, capacitor and diode and tested. I found the components had failed. I removed and replaced the mentioned parts and retested and unit is operating as designed. I reassembled the unit and placed back on the wall and retested and it continued to operate as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Austin, Texas 78724

Joe Z

Job Details: 11/18/2023

Arrived on site for not tumbling. Upon arrival. Inspected unit and is not tumbling and motor making odd sound. Removed panels to inspect motor and wheel. Found motor shaft has broken and wheel has fallen off. Uploaded picture on SDNeed to replace motor and blower wheel. Ordering motor and wheel. Office to reschedule ; ordrng 1 279811 (Motor) and 1 WP697772 (Wheel)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Leander, Texas 78641

Maurice R

Job Details: 11/18/2023

Arrived onsite for dishwasher with error code F8E4. On inspection found water in the overflow tray. I looked at the gasket and the gasket is flattened out in the corner letting water run down the side and into the tray. Installed new gasket on to unit and ran diagnostics cycle. No water leaks detected during service.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Georgetown, Texas 78633

Gerry C

Job Details: 11/18/2023

"KSGG700ESS3 Arrived to inspect error and unit not completing heating. I found F2E1 as the only stored error code and cleared for testing. The unit operated as designed and cycled the burner on and off. Further inspection revealed the ignition wire for the spark ignition system, was misrouted over the back of the left drawer slide, creating a pinch zone for the wire. I corrected the routing and watched several more heating cycles and the unit operated without fail. I advised the customer of my findings and they will contact us if issues persist. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Leander, Texas 78641

Maurice R

Job Details: 11/18/2023

Arrived onsite for washer making a squealing noise. On inspection found the basket was lose. I ran the unit in diagnostics mode and it squealed during spin cycle.pulled the agitator and the basket nut was lose. Tighten the nut up and retested. The unit is operating as designed and no water detected during service. This falls under the 1 year Appliance Express warranty.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near New Braunfels, Texas 78130

Andrey

Job Details: 11/18/2023

"Arrived on site to test unit for range seal gasket damage, tested unit found cook top is missing some silicone in the front corner, ordering cooktop office to reschedule ; ordrng 1 W11178791 (Cook top)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Andice, Texas 78628

Maurice R

Job Details: 11/17/2023

Arrived onsite for oven bottom plate not seating correctly. On inspection the left side of the bottom plate was up about 4 inches. I pulled the plate and made sure it was not warped. I reinstalled the plate into position and showed the customer how to reinstall the plate if they pull it to clean it.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, Texas 78653

Luis

Job Details: 11/17/2023

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit losing pressure from evaporator,replaced evaporator assembly. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good; used 1 W11578004 ( Evaporator) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Round Rock, Texas 78665

David Z

Job Details: 11/17/2023

"Arrived on site to diagnose dryer not running at all. Tested unit and found no response from console. I checked voltage and found it dead. Checked breaker and found breaker was tripped. Customer confirmed that unit didn't stop while it was in use, they just tried to start it the other day and found it in a failed state. Advised this may have just been a power surge, but if issue keeps happening to have the builder replace the breaker (confirmed GFCI). Reset breaker and confirmed proper function. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78731

Kimo

Job Details: 11/17/2023

Arrived onsite for dryer with bents in the front. I replaced the frost panel tested unit and found unit operating as designed

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Lockhart, Texas 78644

Leonardo

Job Details: 11/17/2023

Arrived on site to test unit for burners flame lower when more then one burner is on. Found regulator not working correctly. Resolve regulator test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78628

Sterling

Job Details: 11/17/2023

On arrival verified complaint of not dispensing rinse aid. Checked mechanical function of rinse aid dispenser and it did not dispense. Replaced dispenser and checked mechanical function and it dispensed rinse aid correctly. Job complete all operational test good. No leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Leander, Texas 78641

Gerry C

Job Details: 11/17/2023

WRX735SDHZ09 Arrived to inspect no water or ice. I found the water supply to the unit was off and I flushed the line and then reconnected. The unit began normal operations. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, Texas 78724

Luis

Job Details: 11/17/2023

"Arrived on site. Found gasket not installed to fresh food door correctly,installed gasket checked door seal good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, Texas 78749

Luis

Job Details: 11/17/2023

"Arrived on site for no ice. Ran diagnostics E5 error code,unit cooling correctly diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, Texas 78726

Paul

Job Details: 11/17/2023

Arrived onsite for a refrigerator making a loud noise. I found the noise coming from the RC fan hitting ice. Everything tested good and the ice build up was only on the right side of the evaporator up to the fan and in the shroud. The right side seal was not sealing correctly on the cover. I broke the old cover off and cleared all the ice. I replaced the cover and all seals are sealing properly around the cover now. Call complete.