We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Kyle, TX 78640
Jacob
Job Details: 03/21/2022
"Arrived onsite for unit not powering on. Tested the unit and panel would not turn on. Unit had the correct voltage. Upon further inspection, found that the wire for the control panel was not sitting in control correctly to get power. Pushed the connector down. Unit started working, unit heating with no issues. No issues at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model PYE22KBLHTS
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator that was not cooling in FC. Examined unit and found no cool in FC, and back wall completely iced over. Steamed out ice to be able to access the bimetal and heater. Tested heated circuit and found heater circuit good, bimetal good. Replaced main control since heater circuit is good. Unit should now defrost as designed. Customer advised to defrost Unit 48 hours to remove remaining ice buildup in FC. Call complete."
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Round Rock, TX 78665
Wesley
Job Details: 03/21/2022
Arrived onsite for unit not operating and found unit fuse had blown. Inspected temp and found cycling within range and unobstructed 3 foot outside wall duct which is ideal. Replaced fuse. Advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not working, found no error codes, customer said Lowes is coming to exchange unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to level unit, leveled unit with shims, due to very uneven floors unit was leveled to achieve the best results, if customer pulls unit out , it will have to be leveled again, at this time the customer is satisfied with results, job complete"
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from water valve, I replaced valve, unit tested good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for squeaking noise, tested unit could not replicate noise, put unit into drain spin cycle, no noise present, customer stated that it only does it once in a while, after hearing recorded sound, that same sound was present on previous jobs with same issue, its coming from control a triac on the ACU. Per Technical Service Pointer #: W11520474, ordering control board to fix issue, office to reschedule Customers number 830-275-2279; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL RANGE
Model YWFE550S0HZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no heat, tested unit found cooktop heating but no heat in oven, removed back pan and found shorted L1 to element replaced terminal block from truck stock, used butt splice on shorted wire, tested unit to 350 , it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Justin
Job Details: 03/21/2022
Arrived on site to install previously diagnosed parts. I installed the new start device and cap. I found the device still overloading and the compressor shutting down after a few seconds. I then measured amp draw and found the compressor spiking to 9 amps and then dropping after a few seconds. I gained access to the evap and found the suction side at the chassis slightly pinched off. I called techline and spoke to Austin and received SR# 7733223961. Andrew recommended to still order and install a SS. I sent Andrew the pictures to Andrew. I am ordering all SS components. Office to reschedule with SS tech and a 2 hour call. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 LOKRING) and 1 W11504431 (7/5NRMS00 LOKRING) and 1 W11506619 (8NKMS00) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 LOKRINGKit (LOKRING Kit) and 1 R600 (R600) and 1 W11546692 (Evap) and 1 W11504448 (5/1.8 NR AL 00 LOKRING) and 1 W11506620 (8NKAL00 LOKRING)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for unit leaking water.upon arrival ran unit on diagnostics and found drain issues. Found drain filter blocked with lots of debris. Cleared the debris. Found water leaking from dispenser. Found clogged due to some hardening of detergents. Ran quick cycle and found water leak from underneath bellow. Found a hole in the bellow. Replaced the bellow and test the unit. No leaks are detected. Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model GNE29GSKFSS
Near Spring Branch (unincorporated community), TX 78070
Andrey
Job Details: 03/21/2022
"Arrived on site to replace previously diagnosed main control board, replaced control board tested ice maker ice maker called for water but did not receive any, disconnected water line going from valve to filter activated test 58 but valve would not open just made a buzzing noise, valve receiving proper voltage, will need inlet water valve to get ice maker to work again, Office to get authorization and reschedule; ordrng 1 WR02X13684 (Filter manifold) and 1 WR57X27527 (Inlet water valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for, no lights, tested unit found shorted under microwave light socket, replaced part, light still doesnt work, need control board to fix issue, ordering control board,office to reschedule ; ordrng 1 W11342846 (Control board)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for dryer door not closing . Found door catch had broken . Replaced catch . Door is properly closing and staying closed . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site. Found some mold on tubing and housing,ran diagnostics pump not sending power to valve due to defective water sensor. Replaced pump assembly and cleaned all tubing and accessible parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78724
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of loud screeching noise. Found missing bolt on cam, causing the gears to slip and bind up. Installed new cam and secured the bolt. Tested unit and it ran through all tests with no issues. Unit is agitating and spinning properly. No water leaks detected, job complete."
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
Arrived on site for dishwasher not functioning correctly. Upon arrival found no errors in diagnostics but unit would randomly switch between settings on its own at random. Acu and UI control sent with damaged in packaging. Was able to reschedule customer for March 28 of 2022 in order to complete repairs with new UI and ACU; ordrng 1 WD21X24900 (Control) and 1 WD21X23463 (Ui)
We serviced a
GE DRYER
Model DVL223EB4WW
Near Leander, TX 78641
Justin
Job Details: 03/21/2022
"Arrived on site for a dryer making a loud noise and not heating. I tested the unit and found a loud rumble and the tub skipping around when spinning. I found the bearings on the unit bad. I then checked voltage at the wall and terminal block and found both good. I gained access to the element and thermostats. I found both thermostats good and the element bad. Upon further inspection I also found a visibly burnt and split harness. I also found significant lint build up and the unit will need a lint cleaning. In order to repair the unit it would need a harness, bearings, and element.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78731
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected and tested unit. Customer stated water was dripping from corners. Tested unit and found excessive suds in tub. Cleared suds. Ran additional test and could not duplicate the issue. Explained to customer proper loading and detergent use. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/21/2022
Arrived onsite for continuing issues dispensing water. Upon arrival found FCtemp set to -5 and RC set to 34 degreesFound the recently installed tank reservoir has failed and need to re order. Ordering tank reservoir office to reschedule.; ordrng 1 WR17X11440 (Tank resovoir)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for a gas smell and off temps. Upon inspection found the units igniter working normally and gas valve working normally. Tested to 350 and checked real temps, unit was at 355 and tested good. Instructed customer on use. Updated safety Sr # 7733165638. Complete"
We serviced a
GE DISHWASHER
Model PDWF880R10SS
Near Austin, TX 78732
Brandon
Job Details: 03/21/2022
"Arrived on site to replace sump, gasket and cap for leak, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76549
Tyler
Job Details: 03/21/2022
"Arrived on site fridge leaking. Upon arrival information I started forming around air vent but nothing was clogging drain line, evaporator, fan air flow or door seals. after further inspection I found the liner to both rc and fc fully separated in multiple areas causing major gaps in gasket as well as overall frame. Will need to call techline to document issue further. ; ordrng 1 Cnote (Need to call techline)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for the unit not having power. Checked the bottom of the plug box of the dishwasher and found that all Che good. Found that the breaker was not in the on position to give power to the unit. Turned the power on. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect oven door not staying open. Upon further inspection, I tested the oven door and opened it up to 90 degrees and when I let go of the door, it began to close on its own. I disassembled the door and found the glass pack missing a pane of glass. I found the part screened for today was the incorrect part. I am ordering the glass pack and office to schedule return service due to the availability of the part. ; ordrng 1 W11455086 (Glass pane)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer with broken latch. On arrival found the strike has broken off. Replaced strike. Retested and found unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to inspect range making noise in oven, set oven to preheat, waited for temperature to reach preheat, CX had a video of nosies, I informed CX that the noises they are describing is the igniter and gas coming on when temperatures are dropping to keep temperature up. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site for dead dishwasher. No response from UI. Outlet and wire nuts on power cord are normal. Took door off and found a bad control
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and found dishwasher not draining. Determined cause was plug in disposal had not been removed. Removed plug. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced damper and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and tested. The unit would not heat the broil element and further testing revealed the broil element was only receiving one leg of VAC and did not receive L2. I tested the bake element and it was the same. The oddity was the bake element would heat, but very slowly (expected) and no heat at all in the broil element (not expected). I suspect the issue is with the prior replaced wiring harness and it will require replacement again. Office to order harness and contact the CX to arrange return service. Advised CX to refrain from attempting to use bake and broil functions. CX prefers Thursday or Friday scheduling please.; ordrng 1 W11458883 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for door falling. Test unit and found pads missing making door fall. Replaced pads test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Salado, TX 76571
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose washer that is making abnormal noise when running. Ran unit and when it gets to higher speed it starts to whine a bit. Checked under unit and found the slider ring was separating. Replaced slider and ran unit. Found noise was still present. Only other source of noise is gearcase. Attempted to remove the washplate to remove gearcase. Bolt for washplate almost sheared coming off. Could not remove washplate, shaft sleeve is rusted / fused onto the shaft, and washplate was starting to Crack on removal. Unit is outside of warranty. Customer will replace unit since it now needs a tub, basket, gearcase and washplate.
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a range that is not heating either element. Inspected unit and work area. Checked voltage at the terminal block and found proper voltage coming to the unit. Ran the unit through diagnostics and did not find any stored error codes. Tested the unit on manual testing mode and tested both bake and broil elements. Found only 125 V going to each element. Checked both elements and thermal fuse on the unit and found them all good. Found no voltage coming from the control. Replaced in the main control and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for not cooling, customer stated that the unit is cooling now but it would stop cooling ever 1-2 months and they would defrost the unit completely, then it would start working, the freezer was completely stocked with food, customer needs to empty freezer before our next visit, ordering, control box, evap fan, evap thermistor and unpper thermistor, office to reschedule ; ordrng 1 W11496873 (Control box) and 1 W11499658 (Motor evap) and 1 WPW10383615 (Evap Thermistor) and 1 WPW10384183 (Top thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Jacob
Job Details: 03/21/2022
Arrived onsite to replace the control. Replaced part. Panel was making noise once again. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
Arrived on site for a refrigerator thats freezing items in their left-hand side crisp ben drawer and is not always dispensing cubed ice. Inspect the unit and work area. Found the refrigerator temperature at 39?F. I did find several items inside the refrigerator pushed against the back wall causing items to freeze. Advise the customer over airflow restriction and tested the damper control. Found the damper control opening and closing as designed. The customer advised that their ice seems to dispense erratically for cubed ice. I checked the ice container and found normal size cubes in the ice container. Removed all the ice and found some of the ice clumping on the bottom. I removed the clumps and tested the unit. The unit was dispensing cubed ice as designed. I asked the customer about ice usage and they advised that they do not use a lot of ice. Went over user care about ice clumping and advised them to empty their ice container once every two weeks if they are not consistently using the ice. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for not heating dishes correctly. Upon inspection found the unit was working normally and heated correctly, instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
Arrived on site for complaints of water leaking. Found sheet of ice on freezer liner at bottom. Found drain iced over. Cleared out all ice build up. Inspected drain tube and found some debris clogging the line. Flushed it out and unit is now draining properly. No other issues at this time.
We serviced a
GE WASHER
Model n/a
Near Smithville, TX 78957
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for not draining completely and allowing unit to be opened before its done draining, upon inspection found the units pressure switch is not working normally. Tried to find part and couldnt find a valid part number, ordering parts research. Mod and serial couldnt be found normally. Ordering research. Office to reschedule ; ordrng 1 Pressureswitch (Pressure switch) and 1 Research (Research)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and set washer into a diagnostics cycle and ran all functions and didnt see any issues. Ran test 51 and 52 and both passed. Found a lot of suds in washer, sent picture to KB/service management. Recommended a machine cleaner like washer magic to remove soap buildup and discussed correct detergent usage with customer.
We serviced a
GE RANGE
Model JGB635REK3SS
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for latch not working not allowing the oven to heat. Found bad latch ordering new latch ; ordrng 1 WB02K10140 (Latch)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect dishwasher element. Per service pointer #W11540964, I removed and replaced the heating element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect leak. I found the issue was the diverter assy seal had failed and the unit was leaking through the diverter motor and onto the floor. The wiring had moderate signs of corrosion on the diverter connector, but is serviceable. No leaks of the water supply observed during service. ; ordrng 1 WPW10671942 (Sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
Arrived on site for a refrigerator with lights out. I found the top left back light and the FC light out. I replaced both. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of not completing the cycle. Ran factory diagnostics and found the unit passed all tests. Ran drain and spin as well and unit passed. Tested for capacitance and found the capacitor good. Spoke with customer about over loading and proper soap use. Advised customer to monitor. If issue continues we will need a new motor and capacitor and control. No water leaks detected, job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78750
Matthew
Job Details: 03/21/2022
"Arrived onsite for ice machine making thin ice. Upon arrival inspected and tested unit. Ran diagnostics and found all components functioning, however the water fill was weak. Inspected home supply valve and could not adjust. Notified customer and will need to seek plumber to correct turn valve. If supply is on and water flow is still low recommended replacing internal valve W10881366. Customer will address the plumbing issue and if problem is still present will contact office. Also adjusted ice thickness to thick, per customers wishes.
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and found bake element has failed, homeowner also experiencing right front element not regulating temperature quoted for repair.; ordrng 1 W10857622 (Infinite switch) and 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/21/2022
Arrived on site for dryer not heating and taking too long to dry clothes. Upon arrival confirm the complaint and I further testing found a stable 240 V connection going through the outlet to the terminal block after further inspection I found it all heating hardware was functioning within specs. I didnt found that timer was intermittently sending power to motor and other components. After replacing the timer I ran a test on the dryer and found temps fluctuating indicating a clog in the venting in the home and instructed the customer on getting a dryer vent cleaning done in order to ensure the trier can forvent any further parts wear and tear
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 03/21/2022
Arrived on site replaced valve and filter housing . Customer supplied new filter . Filter is staying in place. Bled air out of lines and activated filter. No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no drain, customer stated that unit does drain but every couple of washes the cloth comes out soaking wet after cycle completes, tested unit found no error codes, ran full diagnostics cycle, all components tested good, will order pressure switch and ACU, advised customer to monitor all washes to see if it occurs again, currently I could not replicate it, office to reschedule ; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (ACU)"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Austin, TX 78652
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for unit making loud noise. Found unit making noise from drain motor. Replaced drain motor test unit and unit test good job complete.
We serviced a
FRIGIDAIRE RANGE
Model FEF352FBE
Near Temple, TX 76504
David Z
Job Details: 03/21/2022
Arrived on site to diagnose range with sparking and burning smell. On arrival customer told me the front left element had sparked at made a burning smell. Checked elements and found burned up terminal block for that element. Replaced FL element and receptacle block. Tested unit ans verified all is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hamilton, TX 76531
Jonathan M
Job Details: 03/21/2022
Arrived on site for a dishwasher with a special project to replace a heater. Inspected unit and work area. Confirmed the customers complaint and replaced the heater. Ran the unit through an auto test and the unit ran has designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect error during use. I found the CX had a video showing a F8E4 during the middle of the night. During my inspection, I discovered the float was not installed correctly and tilted. Vibration would cause it to engage the flood state and show the error code. I corrected the float position and verified correct and full engagement and tested within service test mode several times. I could not recreate the issue. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
"Arrived on site to diagnose an ice machine that is not producing ice properly. Found ice bin full and unit not running, but did notice a mixture of thin and normal ice size. Unit is on RO water source, and I advised due to low pressure and recharge rates RO filter can and will cause production problems in ice machines. No repairs done today and no leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete. Also found disposal backing up when unit is draining. Advised customer that can cause unit not to drain correctly due to the back pressure is creating. Drain unit a few times and unit drain correctly when disposal is not backing up. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for not keeping time and not canceling. Found unit. Or connected to Wi-Fi advised customer unit need to be connected to Wi-Fi for software update. Showed customer the service pointer from whirlpool. Left Wi-Fi support team phone number with customer. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site for water leaking. Removed compressor cover found gap between drain extension and liner cabinet,added sealer to gaps."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Salado, TX 76571
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer that doesn't appear to be dispensing soap. Advised customer on how to determine concentration of soap and adjust the setting. Adjusted to soap concentration. Once adjusted ran unit with lid off. Showed customer the dispenser was pumping soap through the lines. Unit working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
"Arrived on site for a dishwasher that was not draining. Upon arrival the customer stated that the unit first started leaking and got an error code indicating the float tray was full. They also found the unit never got hot, and then after running two cycles the unit stopped draining. On arrival the tub was also full of water and I tried to run a manual drain, but I could not hear it energize. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F8E4 for overfill, F7E1 for no heat, and FAE2 vent wax motor error. I then ran a test cycle and found it aggressively leaking from the back. I stopped the cycle and gained access to the back of the unit. I found a large dent on the top left hand side that broke the seal on the tub. This was allowing water to leak out. I also found that the UI was caved in and needing replacement. I found the drain pump getting voltage but not running properly. This indicates a faulty drain pump. I found the vent not turning on when starting the test cycle indicating a bad vent. I also found the heater with the bad bushings and per the SP it will need to be replaced. Upon further inspection I also found damage and rust on the outer door. In order to repair the unit we would need to replace the tub, the outer door, the sump and motor, drain pump, heater, vent wax motor, and console. All pictures of damage are in SD. The customer had called the company they purchased the unit from while on site, and found that they can just return the unit. Due to this no further repair is needed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
"Arrived onsite to diagnose a washer with click or clunk sound. Was able to identify and isolate the clunk sound of the cam engaging during transition to spin. Customer says that is the right sound but it can get louder throughout the cycle. No error codes, no gearcase leak, no squealing and no wear on or around the cam. Called and spoke to techline. Sr#7733228300 advised that if the noise is truly abnormally loud it must not be the cam, but possibly the gearcase. Customer will record the sound and call back. A determination either of normal operation or about the problem and repair procedure will be made after a recording is submitted. All operating as designed in diagnostics while onsite. ; O-emld tckt"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Austin, TX 78734
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of error code and shorted keypad, I found error code in diagnostic mode of stuck/shorted ordering console, part is in warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78733
Luis
Job Details: 03/21/2022
"Arrived on site. Diagnosed defective fresh food thermistor and found defective ice bin,defrosted evaporator replaced evaporator cover that includes thermistors,replaced ice bin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF02
Near Austin, TX 78758
Matthew
Job Details: 03/21/2022
"Arrived onsite for refrigerator temperature discrepancies. Upon arrival customer stated unit is having intermittent temperature swings. Had a digital thermometer that kept extended readings on internal temperature. Ran test on components and all were functioning. Checked temps and were in line. No food thawing in freezer and no food freezing in fridge. Could not duplicate any issues, all systems are functioning properly. Recommended a hard reset. Customer will monitor. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace previously ordered parts for microwave. Replaced t-table motor and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found at some point fc door was not shut completely causing condensation to freeze around evap fan. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, replace sump and motor, did a diagnostics test after parts replaced, unit working as designed, no water leaks detected during service, job complete."
We serviced a
KENMORE DISHWASHER
Model 722.14355.910
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the display missing digits and the pump making a squealing noise, I was to replace the pump and display control; however, I found that the display control is not the part needed. I found the control panel is needed and its not available. I advised the customer of my findings and they will shop for a new unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for door will not close. Upon arrival found door open. The outer part of bellow slipping out of position and is stopping the door from closing. Inspected the bellow and bellow is in good condition and just needs drain holes clean. Need to order outer bellow retainer spring. Office to reschedule. ; ordrng 1 W11266654 (Retainer spring)
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78739
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor.
We serviced a
GE REFRIGERATOR
Model GFE28GSKHSS
Near Dripping Springs, TX 78620
Luis
Job Details: 03/19/2022
"Arrived on site for a defective fan motor,replaced fresh food fan motor,powered unit on fan working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 03/19/2022
"Arrived on site for no ice. Ran diagnostics icemaker passed ran fill test no water valve energized removed upper connection diagnosed a frozen fill tube,ordering fill tube. ; ordrng 1 W11596134 (Fill tube)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near The Hills, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site for water leaking. Found water leaking from water line,installed a new line and union tested water dispenser no leaks. ; used 1 WR02X11330 (Union) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 03/19/2022
"Arrived on site diagnosed fresh food section not defrosting correctly removed cover found no issues with thermistor,ran diagnostics thermistors passed,fan and damper passed defrost set to basic will need to contact tech support. ; ordrng 1 Willneedtocontacttechsupport (Will need to contact tech support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed unit not running through a defrost cycle unit will need main control,thermistor and ui. Unit will need to be defrosted 24hrs before return visit. Complex doesnt open till 9; ordrng 1 W11518204 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found unit operating with slow water. Determined slow water due to valve failure. Replaced the valve to repair. Also found filter will need to be replaced. Advised customer on repair and findings. All else checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite for dryer leaking and found that the vent is clogged causing unit to not dry and moisture to build up in the vent and drip back out of it. Advised customer that vent cleaning would be needed to restore proper function. All else checks good.
We serviced a
KITCHENAID RANGE
Model KGRA806PSS00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/18/2022
"Arrived onsite for static leak in oven. Used detector to determine nature of issue and was unable to detect a leak. Advised customer that replacing the valve would correct any issue with a static leak into the oven, but that a carbon monoxide detector could be purchased to determine if there is a static leak posing a danger. Customer not interested in a replacement valve before testing with carbon monoxide detector. Filed a quote for a valve in event of request for return service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite for freezing produce in hydrator drawer and found unit top shelf stuffed with wall of repurposed tree nut containers with no air gaps causing poor air circulation and cooler temperatures during cooling cycle. Advised customer on proper storage to promote airflow. Unit is otherwise operating as designed. Advised customer on findings.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found clicking sound during agitation. Removed coins from under agitator and still noisy. Found cam cracked and wobbling. Replaced cam assembly. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE OVEN
Model ZET9550SH4SS
Near Leander, TX 78641
Wesley
Job Details: 03/18/2022
Arrived onsite and found cabinet rattle. Dampened with packing foam. The unit is now operating without rattling. All checks good. Unit is now operating as designed. No charge due to call back.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/18/2022
Arrived onsite and replaced the manifold to repair. Customer provided their own new knobs. Advised customer on repair. All checks good. Unit is now operating normally.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES1
Near Round Rock, TX 78681
Wesley
Job Details: 03/18/2022
"Arrived onsite and tested oven for not heating properly. Determined slight adjustment to calibration could improve temp accuracy, however all base functions are operating as designed without issues. Advised customer on findings. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 03/18/2022
Arrived onsite for special project heater replacement and found unit brass fittings had already degraded and caused leak. Continued with repair and replaced heater with updated part. Re installed unit and tested. All is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of no cool. Customer performed natural defrost for 2 days, then plugged back in the day prior to appointment. Found the evaporator partially iced up. Took picture. In test mode, found damper and heater working well. Evaporator fan working well. Spoke to SW. Will need UI, control, cavity thermistor for FC, defrost thermistor to complete repair. Spoke to Selina in Claims to confirm the PnL. Office to reschedule.; ordrng 1 WPW10384183 (RC thermistor) and 1 W11518204 (UI) and 1 W11545823 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of unit tripping breaker again. Customer has had outlet and breaker changed out by an electrician. Customer stated he loaded the dryer up took it to his neighbors house. While there he ran it several times, for at least 45 minutes and it never had any issues. It never tripped the breaker. Found that when starting, it will trip the breaker for me after onLy a few minutes of running. Repeated this a few times, and it tripped every time. Called techline #7733217787. Advised customer to have the electrician come back, as there is something incorrect with the house that is causing the issue. Job complete."
We serviced a
GE REFRIGERATOR
Model DFE29JMDEES
Near Austin, TX 78745
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of water leaking from filter. Found filter housing intact, but filter not seated correctly. Found filter damaged. Used customers old filter and installed it. Turned water on ad found no leaks. Water dispenser working properly. Customer stated she has more filters on order, so declined paying for another one. Showed customer the correct way to install the filter. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KU
Near Austin, TX 78745
Tyler L
Job Details: 03/18/2022
"Arrived on site for safety call. Found melted wires and burnt control board and burnt plastic. Took pictures. Customer states that there was a large amount of smoke that caused him to cough for days afterward. Called safety team and reported findings. SR7733174518. No PnL due to the age of the u it, as per Safety Team. Provided file number to customer. Advised customer to contact whirlpool safety team. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of no ice. Ran tests and found everything passed. Noticed water pressure very low. Took out filter and water pressure improved, but still low. Ran normal cycle and after the flush, reservoir took 1:15 to fully fill. Spoke to PR. Good water pressure will take about 45 seconds to fill. Will need filter head and valve. Customer providing new filter. Office to reschedule.; ordrng 1 W11266112 (Filter housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78724
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of buttons not responding. Found proper voltage at the wall, junction box, and control. Inspected for loose wires and found none. Installed new control board and found no change. Inspected further and found the button. Tree is actually missing. Will need new part to complete, office to reschedule.; ordrng 1 W10854044 (Button tree)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of stove elements not working correctly. Found all elements performing the same. Turn on high and element would energize and then cycle up and down. Advised customer this is normal operating procedure. Called techline to document SR#7733212492 Techline confirmed this is normal operating procedure for the cooktop elements. Directed customer to page 7 of the owners manual where it is explained in detail. No issues at this time, job complete."
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Del Valle, TX 78617
Tyler L
Job Details: 03/18/2022
"Arrived on site for complaints of oven not heating. Found failed bake element. Terminals on bake look charred, and a technician from a different company stripped one of the wires back but never finished the job. Found burnt wires connecting to the oven light as well. All other checks good. Will need main harness, bake element, and light to complete. Office to reschedule.; ordrng 1 W11281687 (Light) and 1 W10779716 (Bake element) and 1 W11188459 (Main harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76542
Tyler
Job Details: 03/18/2022
Arrived on site for washer not responding. Upon arrival inspected unit and found damage along UI panel control main ACU control as well as in the valve and capacitor. At time of diagnosis unit is still on repairable and was instructed to have customer contact whirlpool for proper dispatch and further assistance.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Killeen, TX 76541
Tyler
Job Details: 03/18/2022
Arrived on site for dryer and taking too long drive. Upon arrival confirmed complaint with customer and after entering diagnostics I found F4E3 as well as an F4E for errors stored. Found unit had collapsed venting as well as a slight clog in the exit going out of the side of the house. Also found stable power supply getting to main control but relay was failing. Replaced the AC you and repaired collapsed venting reassembled and tested unit found no signs of clog with vent test kit in unit fully functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Killeen, TX 76549
Tyler
Job Details: 03/18/2022
"Arrived on site for washer giving low flow air. Upon arrival confirmed complaint and found an F8 E1 error code. Customer stated that code had appeared towards the end of spin cycle. customer also experience inf CL error. Unit had no signs of clogs or debri. Found inlet valve, drain and sensors functioning as designed. Found failure in tub asm as well as electrical systems between ACU and ui not fully responding. Couldnt pinpoint one single part as main culprit. Reported findings to customer. Instructed by service management to have customer contact whirlpool. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Kempner, TX 76539
Tyler
Job Details: 03/18/2022
"Arrived on site for dryer not functioning correctly. Upon arrival confirm complaint and upon further inspection of unit found that the moisture sensor had shorted out as well as the blower wheel coming detached from the motor itself and the heating element firewall and coils completely bowed in causing it to short out and ground. Tested high limit cut off and stat as well as thermal fuse and thermistor but found no failures also found unit receiving a stable 240 V connection. If customer calls back for repairs following parts need to be ordered. Unit also showed signs of clogged internal vent within home. (WP3387747 (element), 279787 (motor), WP697772 (blower wheel), wpw10298258(harness)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB9
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/18/2022
Arrived on site for dishwasher not functioning. Pana rival confirm complain and after further inspection found the UI was flashing a seven segment binary code on the clean LED. Found unit had a failure in the high limit thermostat and heater. Also found unit had signs of leaking from the door due to a failing door gasket as well as a failing soap dispenser causing water to slowly seat through the door. Found no other air codes in diagnostics. Did find that the sump assembly has a eroded seal . Unit will require extensive repairs. Found signs of rat droppings under unit but no cracks or holes in fill/drain line connections. Will need to notify ahs to get autho on how to proceed.; ordrng 1 W10518394 (Element) and 1 W10542314 (Gasket) and 1 WPW10780877 (Sump asm) and 1 WPW10462232 (Bracket) and 1 WPW10224428 (Dispenser) and 1 Cnote (Needs ahs authorization extensive repairs)
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2022
Arrived on site for dryer not turning on. Upon arrival confirmed issue. After further testing I found the power supplied to dryer stable at terminal and outlet at 240. Found previous repairs still intact. Found start button itself had cracked around switch causing unit not to register input.