"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the thermostat located at the front right corner of the unit behind the control and the diode. Tested the unit and it continues to fail. I pulled the unit from the wall and removed the cover to inspect. I tested all thermostats visible, both fuses, checked voltage at the wall, the power cord, control, and noise filter and all checked good. I removed the duct bracket and found another thermostat and tested it and found it bad and also found the interior bulb burnt out. Customer advised the turntable doesnt work. I tested the turntable and it too is bad. I advised the customer that I am ordering the mentioned parts and their extended warranty would need to locate parts. I am ordering the cavity thermostat, turntable motor, interior bulb and main control as a backup and office to schedule return service due to the availability of parts. Per customer request, I left the unit down from the wall and placed it in the dining room.; ordrng 1 WPDE47-20059A (Thermostat) and 1 DE31-10172A (Turntable motor) and 1 4713-001013 (Interior light bulb) and 1 WPW10127098 (Main control)"

Arrived onsite and found unit with leaking console. See pic. Control shorted and u responsive as a result. Ordering the console and control to replace them together. All else checks good. Advised customer on repair. ; ordrng 1 W11413965 (Console)

Arrived onsite for dryer with door seal not setting properly. Upon inspection I found that the seal had came loos from the inner door but seal was still usable. I attempted to reset the seal but upon doing so I accidentally broke the inner door glass . I am ordering glass/ door assembly; ordrng 1 ADC73025601 (DOOR ASSEMBLY)

"Arrived on site for a refrigerator that is having dispenser issues. Upon arrival the customer stated when calling for ice the water will dispense, and this typically only happens once after sitting for a while. I tested the unit and was able to replicate this. I gained access to the paddle boards and UI. I found no corrosion or signs of a harness issue. This points to a paddle or UI failure. I informed the customer on my findings and that it is most likely the UI, but there is a small chance the paddles may be bad too; ordrng 1 W11340158 (UI) and 2 WPW10346924 (Paddle)s"

Arrived on site to replace cooling fan. Replaced fan test unit and unit still giving f8e0. Called Techline test unit with Techline and ordering new main harness and control board office to reschedule 2 hour job File-7733865193; ordrng 1 W11225360 (Main harness) and 1 W11261167 (Control board) and 1 2hourjob (2 hour job)

"Arrived onsite for customer complaint of unit shaking during spin and leaking. Found lower counter weight off, I reattached and found damaged recirculating pump hose.

Arrived onsite for dryer taking to long to dry. Tested unit and unit is functioning properly. Unit is heating. Customer was sent air flow test kit. Used kit and found no air flow. Unit has External ventilation issue. Notified customer that complete duct cleaning is needed to resolve the issue. Job complete

"Arrived on site for refrigerator not cooling in both sections. Inspected unit and work area. Gained access to compressor and measured amp draw and found low amps, indicating leak in sealed system. Will need to replace evaporator and compressor. Found evaporator on back order. Gave customer a rounded estimate for repair.

"Arrived on site for ice build up in freezer section and ice dispenser issues. Found water moisture in freezer section,faced flashlight towards door,pulled gasket found light leaking out,raised freezer door checked with light no light leaking out. Removed ice bin found large chunks of ice as if icemaker is over filling gave estimate for a new icemaker.

"Arrived on site to test unit for water leak, tested unit found gasket leaking water on the left side of door, replaced gasket tested unit, unit now running as designed, advised customer to monitor if issue returns, to take videos, job complete"

"Arrived on site to test unit for no ice production, tested unit found ice will not preform diagnostics, inspected wiring harness found no visible damage, took resistance readings on harness and checked out , replaced ice maker, advised customer to monitor if ice production does not start within 24 hours to call us back, unit is running as designed,no leaks detected job complete"

"Arrived on site to test unit for not dispensing water, tested unit found FC set to sub zero and RC at 36, found frozen reservoir , thawed out reservoir, water is now dispensing,set temps to recommended setting, no leaks detected job complete"

Arrived on site for doors not closing correctly and not enough cold water. Informed customer unit will only dispense 1 or 2 cups of cold water and per manufacture they will need to add ice for cold water. Found door not closing properly adjusted hinges tested door operation good.

Arrived on site and found bake element has failed. Replaced it and took one picture of bake and broil function operating normally. Customer says left front element has caught on fire. Found receptacle is not damaged and replaced element. Sent a short video to KB/service management of all elements heating. Right front one is covered in oil. This may be why it would catch on fire. Job complete

"Arrived on site and found power to dishwasher disconnected, after resetting power dishwasher will now complete a diagnostic cycle. No further repair is required at this time. Job complete"

"Arrived on site and found customer has defrosted refrigerator properly. replaced control, evaporator harness, user interface, water filter housing, and customer purchased water filter. After connecting refrigerator to power purged 2 gallons from water filter, job complete"

"Arrived on site and replaced control board, range is in apartment maintenance shop and there is no power hook up available to confirm operation. Maintenance department is not available to discuss repair with, Job complete"

Arrived onsite for microwave not powering on. Upon inspection I found that the outlet was only getting 108vac. I tested unit on another outlet and found unit operating as designed. I reset breaker and found no change. Meaning there is and issue with the house wiring. I advised cx to have an xssswxsxsddsdfsdfasdfasdf come out and check the outlet and the breaker. Job complete

Arrived onsite for refrigerator that freezes up its evap. Upon inspection I found that the mulltion good the defrost heater good thermistor good and the drain tube not clogged. I did find that refrigerator was not squared up I adjusted tha chassis and found that the door sealed better. Job complete

"Arrived on site. Diagnosed a leak at defective drier from manufacture joint,replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for weak water flow and loud noise. Loud noise due to vibration,adjusted back cover noise no longer present diagnosed a defective filter head and valve replaced both tested water dispenser good water flow."

"Arrived onsite fo Ref IM/ disp not producing ice/water. Upon arrival the cx advised me that the I,m was working now, she had accidentally left it in the off position. Upon further inspection I found that the rc door was not sealing properly I adjusted door and found door staying shut better this should solve her water temp issues. Job complete"

Arrived on site for vent hood loose . Found vent was falling down from overhead cabinet on left side . Quick pics provided . Informed customer its an install issue and to contact builder .

Arrived on site to test unit for unit making loud noise. Test unit and found bad wash motor. Replaced sumpAnd motor test unit and unit test good job complete.

Arrived onsite for OVEN STOPPED HEATING. Upon arrival test unit and can see ignitor glow but not light bake burner. Tested the glow ignitor and was only pulling 2.3 amps. Need to replace bake ignitor. Replaced bake ignitor and test unit by preheating oven to 350. Unit operates as designed.

"Arrived on site for upper rack stops falling out . Replaced stops . Customer is using 1hr wash . Also is on water softener , instructed on proper soap usage with softener . Ran diagnostics and all checking normal. No error codes,and heater is coming on. No water leaks detected at time of service. Job complete"

Arrived on site for unit not getting gas . Found pipe dope clogging regulator . Replaced regulator . Gas is tuned off at house . Unable to test unit properly . Informed customer to reach out if any issues arise when gas is turned on . Job complete

"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."

Arrived on site for door latch issue . Found strike broken off lid . Replaced lid . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for convection fan making a clanging noise . Found fan blades hitting back wall . Readjusted fan blades and tighter down blade nut . Ran oven to 350 preheat . All checked normal. Job complete

Arrived onsite for washer not dispensing fabric softener. Upon arrival inspected unit. Found customer not utilizing dispenser selections correctly. Unit is now functioning properly. Job complete

"Arrived onsite for washer stopping mid cycle and not responding after. Found UI not responding. Removed cover and found control non responsive. Was able to get clothes out for customer. Found some water in tub, potential drain pump issue or control issue, possibly both. Customer will contact Maytag for possible concession due to just out of manufacturing warranty. Will notify office. Parts potentially needed; control, UI, drain pump"

Arrived onsite for adjuster issues. Upon arrival inspected unit. Found right adjuster locking tab was worn. Replaced right adjuster (1) . Tested unit and unit is functioning properly. Job complete

Arrived onsite for left front burner not functioning. Found switch burned due to ground out caused by loose connection. Replaced switch and secured connector. Unit is now functioning properly. Job complete

Arrived on site for dryer not heating. Upon arrival confirm complaint and after further testing found that we heating on the coil was bowing as well as the highlimit cut off had blown. Upon further inspection found no other failures and replaced high limit cut off as well as heating element. I then reassembled and tested dryer and found it functioning as designed and recommended to customer to get a dry vent cleaning to prevent further damage. Call complete

"Arrived on site to test unit for no ice tested unit found ice maker lost its home position and will not run through diagnostics, customer also stated that it is making a loud grinding noise when RC door is open , tested and found grinding noise coming from diffuser, ordering diffuser and will replace ice maker and diffuser on return visit, office to reschedule ; ordrng 1 W11164593 (Diffuser)"

Arrived on site installed test Orion control compressor not powering on will need a new compressor ordering new compressor job will need 2 hrs; ordrng 1 W11592010 (Compressor) and 1 Testinverter (Test inverter) and 1 Oillessgauges (Oilless gauges) and 1 w10843121 (Drier)

"Arrived on site to test unit for no ice production, tested unit found no frost buildup back wall IM vents, ice maker has ice frozen in it and its still showing a E5 error code, tested receiver board and found it not responding, could not get authorization to install , office to get authorization and reschedule ; O-emld tckt"

Arrived on site to diagnose a range with an oven not heating. Found failed bake ignitor and it will need to be replaced to complete repairs. ordrng 1 W10918546 (Ignitor)

"Arrived on site to test unit for not washing, tested unit found extreme calcification of unit , lower and upper spray arms are sealed in with calcium, screen and filter cup are also completely covered in calcium, and cant be cleaned, unit will not drain properly due to screen completely clogged, removed screen and found OWI sensor not reading properly, dispenser is broken and will not open, recommend replacing dispenser, OWI, upper spray arm has been replaced, will need to replace lower spray arm, screen and filter cup, ordering additional parts to ensure completion, office to get authorization and reschedule ; ordrng 1 W10861000 (Dispenser) and 1 W11084121 (OWI sensor) and 1 W10872845 (Filter cup) and 1 WPW10463906 (Screen) and 1 W10837249 (Lower spray arm) and 1 W10703867 (Heater)"

"Arrived on site to test unit for rattling noise, tested unit found rotor screw loose causing rotor to slip, removed rotor inspected gear case, no oil detected, put unit through diagnostics, all components tested good, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found loose connection in junction box, secured connection, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit F1E1 error code

Arrived on site to diagnose a dryer that is not tumbling. Found belt broken and replaced it along with idler and rollers from repair kit. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and suspension. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that was building ice in freezer bottom. Drain is not clogged and door gaskets are good. Advised customer that freezer door man not have been fully closed causing issue. No repairs needed and no leaks were found at time of service.

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice preventing fan to run,cover is warped due to ice build up

"Arrived on site to replace previously diagnosed door switch, thermal fuse and cutoff, replaced parts,tested unit unit has a air flow restriction, advised customer not to use unit until the restriction has been removed, job complete"

"Arrived on site for unit not freezing. Removed evaporator cover found frost on only first row of evaporator coils diagnosed a leak in the system. Replaced the compressor,exchanger,drier,tube and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for a defective icemaker,replaced icemaker assembly."

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed when disposal was installed. Removed plug and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor not positioned properly and reset it to proper position. Tested unit and found all is functioning properly at this time.

"Arrived on site to replace previously diagnosed gasket, replaced gasket, advised customer to allow 2-3 day for gasket to form completely, job complete"

"Arrived on site to test unit for no power, tested unit found customer had not reset breaker at the correct location, reset breaker and all functions returned, unit is heating and running as designed, advised customer to monitor if issue returns call us, job complete"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit not responding when pressing buttons on the control panel. I found the unit with power. Inspected the main control and found the diagnostics LED on solid and not flashing. I cycled power to the unit and the unit came on. Placed it in diagnostics and tested and unit is operating as designed and the diagnostics LED is flashing 3 times per second which tells me the unit is operating as designed. Once I completed testing, the LED was flashing one time per second telling me the unit is not running a cycle, press start.

"Arrived on site to inspect refrigerator door handle issues. Upon further inspection, the customer advised that the handle continues to come loose. I found the handle screw loose. I placed some loktite on the threads and adjusted the handle and tightened. Tested the handles by opening the doors and unit is operating as designed and handles are secured. No water leaks observed during service, job completed"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could not duplicate the issue. I disassembled the unit and found the rollers and tension pulley with debris on the axles and not rolling as designed. Also found the belt beginning to fray and break I removed and replaced the rollers, pulley and belt and cleaned the unit and reassembled. Retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I moved and replaced the FC evap defrost thermistor, control box, damper thermistor and tested. Unit is operating as designed. I leveled the unit and squared the chassis. No water leaks observed during service, job completed."

"Arrived on site to inspect range bake and broil functions not working. Upon further inspection, I tested the cooktop and it is operating as designed. I tested bake and the ignitor failed to illuminate. Tested broil and it is operating as designed. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer off balance. Upon further inspection, customer advised that they were washing towels with clothing and the unit would go off balance. Then they stopped washing towels with clothing and the unit continues to go off balance. I placed the unit in diagnostics, with customer observing, and checked error codes and found none. Placed unit back into diagnostics and tested the unit and the unit is operating as designed. I tilted the unit back and inspected underneath and unit is good (looks brand new). I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the hinge pads missing, I installed both pads and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not tumbling. Found belt broken and replaced it from repair kit. Tested unit and found all is functioning properly at this time.

"Arrived on site for no ice. Found shut off arm in the off position,lowered arm icemaker ran through a cycle and filled with water.

Arrived onsite for Not Working - Has Power. Upon arrival Customer demonstrated the issue. When trying to turn on unit lights just blink. checked polarity and found the issue. Only getting 120 from red to black. Red to white has 120. Black to white getting .70 .

Arrived onsite for WALL THAT SEPARATES THE FRIDGE AND FREEZER IS HOT TO THE TOUCH. Upon arrival inspected unit .the mullion was very hot. Checked condenser fan and was operating correctly. Found condenser completely blanketed with dust and pet fur. Cleaned condenser and the mullion is beginning to cool.explained to customer that a warm mullion is normal . Checked the ice maker and it will need to be replaced.

Arrived onsite for DW Tripps breaker shorts when switching to dry. Upon arrival ran diagnostics and got. FA-E2 for vent wax motor electrical problem. Replaced vent and rest unit on diagnostics. Unit went through complete test with no continued electrical issues. Error code no longer present. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Replaced console and test unit all components function as designed. Preheated oven to 350.

Arrived onsite for TURNS ON BUT NO HEAT AT ALL. Upon arrival unit does not have model/ tag. Inspected unit and customer stated that the water tank was completely filled and lower filter is wet. Contacted SW for assistance. Ran unit on diagnostics and found zero error codes. And all components operated as designed. Will have customer operate unit now that water tank is empty. Mrs. Will monitor unit. No leaks present at this time. Job complete

Arrived on site to test unit for no water dispensing and tapping sound when attempting to dispense. Found valve in wall was half way closed/open preventing proper air flow. Valve was extremely hard to turn on and off. Played with valve a bit and loosened it up. Water is now dispensing properly and noise is gone. Ice maker responded to diagnostics and filled as designed.

"Arrived on site to replace control from previous diagnosis. Found black with on p1 popped out of molex. Secured wire into molex and replaced control, tested unit, unit now working as designed. Job complete."

Arrived onsite for Tripping circuit breaker when plugged into the wall power socket. Upon arrival found breaker tripped. Inspected polarity and polarity at wall is correct. Found plug cable was installed incorrectly. Neutral was mounted to ground causing unit to trip breaker. Corrected wiring and tested unit. Unit now operates correctly. Job complete

Arrived on site for lower rack wheels falling off . Found all four sets are missing wheeled . Replaced wheels . No other issues found . No water leaks detected at time of service. Job complete

Arrived on site for unit still making noise . Found idler pulley locking up when unit gets hot . Replaced pulley . Unit is remaking quite during several cycles of heating . Job complete No lint build up at time of service. Job complete

Arrived to inspect not starting. F5E3 error stored. The unit would not lock the lid and I removed and replaced. I tested within service test mode after the repair and clearing the previous code and the unit operated as designed. No leaks observed during service.

"Arrived on site for a washing machine that is still not acting right. Inspected unit and work area. The customer advised that they had one load that did not complete and was doing somewhat similar things it was doing when they first had this issue. She advised that the agitation did not move her clothes and showed me a video. I did confirm that the agitation portion is the slow agitation and showed the customer that portion in diagnostics. The customer stated that the machine shut down prior to the finish of the cycle and since then, they have been able to watch multiple loads without a failure. I removed the bottom rotor and checked the slider. Found the slider still intact and sliding freely. Did not see any oil or where on the rotor itself. Ran the unit through a diagnostic test in the unit ran as designed. I called whirlpool Techline and spoke to Scott SR# 7733856674. He had me run through a few checks and advise that based on the current information, the unit was working as designed. He advised that if there was an issue with the unit, as an error code wouldve been stored unless if it was an off-balance load. He advised to make no repairs at this time and to run a factory calibration cycle on the unit to make sure the unit was working properly. Call complete."

Arrived on site to test unit for unit not washing. Test unit and found nad sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Plugged unit in test unit and unit heating correctly job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test ring wheels missing. Installed new rim test unit and unit test good job complete.

Arrived on site to test unit for burning smell took the unit apart no wires melted terminal block is good. All burned good could not find anything wrong with the unit at this time.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed customers complaint and found no ice in the ice container. Went to jump the icemaker and found the icemaker would not jump. Check voltage at the icemaker and found no voltage. Disconnected the harness from the icemaker and found no voltage. Removed the icemaker harness from the freezer harness and found that the icemaker connector was not the correct icemaker connector. The freezer side female connector had five pins and the customers icemaker had eight male connectors. Went through the parts breakdown and could not find an icemaker listed. Spoke to claims and was advised that the icemaker does not come with this unit and therefore cannot be covered under warranty due to it being an accessory optional part. Advised customer of the issue and advised him to contact whirlpool about getting the right icemaker for his refrigerator. Call complete.

Arrived on site for arrange meeting previously diagnosed orfices in for testing. And installed required orfice pack to bake and broil burners. I then tested and insured there were no gas leaks from orfices and found flames igniting as designed within required height range and steady. I reassembled and tested unit again and found it still functioning as designed with no signs of leaking.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spark modules (2) and tested unit and found unit operating as designed. Job complete.

Arrived onsite for refrigerator with an ice machine that is not producing. Upon inspection I found that the ice maker would harvest but not filling with water. Upon further inspection I found that the water was turned off at the wall. I noticed that the refrigerator would roll forward when you opened the door. I set the leveling feet and leveled unit and found that issue to be solved. Job complete

Arrived onsite for dishwasher leaking. Upon inspection I found that the leak what caused by and improperly installed manifold after some installed a new Sump&motor. Corrected issue and tested unit and found that the leak was no longer occurring. Job complete

Arrived onsite for mw counter to light not working. Upon inspection I found that the light bulb was blown. I installed new bulb and tested unit and found unit operating as designed. Job complete

"Arrived on site for washer free spinning washplate. Upon arrival confirmed issue. Found no errors in diagnostics but did find teeth both on gearcase and washplate had rusted and shaved down to nothing. Got autho and replaced both parts. Reassembled, reset, and retested unit. Found no leaks and washer fully functioning as designed. Call complete"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection I found cause of failure was condenser fan blade had come loose from motor leading to compressor overheating and shutting down to early. Once I remounted blade I found it tight on motor and checked amperage to compressor (0.8/good). Found sealed system still functioning as designed and informed customer to give unit 24hrs to cool and stabilize temps. Call complete

"Arrived to inspect no ice. I found the ice maker would not cycle via the test button and verified voltage present. I removed and replaced the ice maker and tested. Operational test good, no leaks observed during service."

Arrived onsite and found control unresponsive and glitching. Resequenced the control and cleared. Tested unit. All checks good. Unit is now operating as designed. Advised customer on findings and instructed tenement on baseline for operation. All checks good.

Arrived onsite and found failed drain pump and repaired unit by replacing the drain pump. Completed repair and tested all checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite to test for intermittent issue with front burners. Cleaned front burners and installed properly and eliminated all failure symptoms. Advised customer that in event of ongoing issues, the spark module could be replaced based on witnessing the sparking not occurring in the front burners when it has failed in the past.

Arrived onsite for gas leak. Discussed with customer and determined original symptom was orange flame. Explained moisture in the air will change the flame color. Gas company did find a small leak. Tested and tightened connections to repair leak. Unit is now operating operating within specifications.

Arrived on site to install previously diagnosed parts. I installed the element and then tested the unit. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the fan assembly and then tested the unit. I found the unit now working as designed. Call complete.

Arrived on site for a refrigerator not making ice. I checked temps and found them good. I then jumped the IM harvest and found it got stuck indicating a bad IM. I installed the new IM and then tested the unit. The unit is now working as designed.

"Arrived on site for a wall oven throwing an F1E0 for UI short. Upon arrival the unit was throwing the error. I tried to test the unit, but the error would be thrown every couple of seconds. I gained access to the inside of the console and found corrosion on the board. In order to repair the unit it will need a new console.

Arrived onsite for leaking filter housing. Replaced the reservoir assembly. Unit is now operating as designed without leaking. All checks good.